Trading Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the trading support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Walsh

Anibal

Walsh

956 Terry River

Phoenix

+1 (555) 621 6128

956 Terry River

Phoenix

Phone

p +1 (555) 621 6128

Experience Experience

Philadelphia, PA

IT Electronic Trading Support

Philadelphia, PA

Padberg-Bergstrom

Philadelphia, PA

IT Electronic Trading Support

Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems
Be responsible for handling business-driven or exchange-driven projects
Provide system and process documentation
Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams
Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures
Be responsible for the trading applications and market access support of Equities & Derivatives Trading for (Cash Equity, Warrant, Future & Options) on various APAC markets in Windows/Linux platform

Los Angeles, CA

Electronic Trading Support Analyst

Los Angeles, CA

Crist-Beer

Los Angeles, CA

Electronic Trading Support Analyst

Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
Monitoring and management of the applications
Exposure to Algorithmic trading environment is a plus
Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue
Troubleshoot & fix booking & reporting related breaks identified by operations and/or front-office control
Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification
Conduct training & knowledge sharing sessions and documentation of all support related information

present

Los Angeles, CA

Trading Support Specialist

Los Angeles, CA

Blanda Inc

present

Los Angeles, CA

Trading Support Specialist

present

Ensures that trades are executed and confirmed in accordance with organizational policies and procedures
Facilitates the price adjustment and trade correction process
Ensures trades are confirmed and researches and resolves unconfirmed trades
Contacts internal and external customers to resolve trading problems
Handles escalated calls and issues
Maintains currency in trading policies and procedures
Coordinates and processes complex share class conversions, working with both internal and external departments and funds companies to ensure successful conversions

Education Education

Bachelor’s Degree in Business

Loyola Marymount University

Bachelor’s Degree in Business

Skills Skills

Ability to handle escalated calls and inquires
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner
Provides higher level trading support to financial advisors and responds to inquiries regarding fund suitability, products and services
Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities
Contacts internal and external customers to resolve trading problems
Handles escalated calls and issues
Maintains currency in trading policies and procedures
Ensures trades are confirmed and researches and resolves unconfirmed trades
Ensures trades are receiving appropriate breakpoints/sales charges
Coordinates and processes complex share class conversions, working with both internal and external departments and funds companies to ensure successful conversions

Create a Resume in Minutes

15 Trading Support resume templates

Read our complete resume writing guides

Electronic Trading Support Analyst Resume Examples & Samples

Highly knowledgeable in Perl & Shell Scripting
Highly knowledgeable in SQL
Highly knowledgeable in Solaris (Unix)
Well versed with networking protocols and topologies
Highly knowledgeable in LINUX
Highly knowledgeable in networking protocols and topologies
Working knowledge of FIX Protocol (4.0 / 4.2 / 4.4)
Bachelors Business/Engineering/Computer or related degree
5 years of experience in financial domain
Team player, ability to multi-task & handle high visibility outage situations

Front Office Bond Trading Support Analyst Resume Examples & Samples

The successful candidate will be working closely with traders, middle office staff, operations and product control in resolving business related issue within the support team
Support Credit IT applications from business perspective
Support of Risk and/or algorithmic trading systems
4 year bachelor's degree (or equivalent) with a major in Computer Science, MIS, CIS or other related technical faculty preferred
Strong work experience in the financial industry supporting multiple applications
Experience of working in a busy user facing support environment covering varied and multiple applications
Proven track record of supporting trading applications
Exposure to Microsoft Office suite of applications
UNIX; Windows NT
General SQL – Ability to construct statements to create reports
Solaris, Oracle and/or Sybase experience

Electronic Equities Trading Support Singapore Resume Examples & Samples

Providing Equity Electronic Trading platform trade support in fluent English and ideally other Asian languages through Bloomberg IB chat, telephone and internal ticketing system
Electronic Trading - staging and routing
Pre & Post Trade analytics, such as Transaction Cost Analysis (TCA)
Enquiry on IOI
Alternative trading venues and pools of liquidity (MTFs & Darkpools)
Liaising internally with Programming, Sales, Business Development, Data and Technical Support

Electronic Trading Support Analyst Resume Examples & Samples

Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
Monitoring and management of the applications
Escalate issues to EMS, Network, Systems, DBA & other service groups for quick identification & resolution
Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue
Troubleshoot & fix booking & reporting related breaks identified by operations and/or front-office control
Conduct war-games & document recovery procedures for faster turn-around & lesser business impact
Conduct training & knowledge sharing sessions and documentation of all support related information
Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification
Must have a Bachelor’s of Science degree or equivalent
5+ years of experience in financial domain
5 + years of experience in Perl & Shell Scripting
Strong knowledge of SQL
Strong knowledge of Linux/Unix programming
Working knowledge of FIX Protocol
Ability to multi-task & handle high-visibility outage situations
LI-AC

Equities E-trading Support Analyst Resume Examples & Samples

Support of the e-Trading platform, providing L1 and L2 support to the business and stakeholders
Regular management of incidents impacting multiple desks
First point of contact for issues pertaining to e-Trading
Liaise with colleagues and other teams within the IB technology group to drive enhancements to technology
Analyse and resolve technical issues in real-time, invoking DR or relevant continuity plans where required
The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science) and keen to develop a career in a world class investment bank with an intimate exposure to a front office environment
Significant experience in supporting e-Trading environments –algorithmic trading, smart order routing, low-latency trading, exchange connectivity
Good working knowledge of FIX protocol
Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
Experienced in support of Linux based platforms (RHEL experience preferred)
Drives best practices and identifies potential areas of improvement
Excellent interpersonal skills, team player, with an ability to remain calm under pressure
Ability to prioritise work load, multi task and react quickly to meet business expectations

Advisory Trading Support Specialist Resume Examples & Samples

Prepare withdrawal requests and deposit notifications to money managers, notify managers of new requests
Manage and process tax selling requests
Trade (mutual funds, equities and bonds) for a large number of accounts, organizing blocks and entering orders for new accounts, deposits, withdrawals and portfolio changes
Process trade corrections with Managed Account Trading and Mutual Funds
Initiate and answer various questions over the phone from Baird Financial Advisors, money managers and other internal departments. Assist advisors with account rebalancing and trading processes
Ability to complete analysis and resolution of special account trading situations
Work with several trading platforms: FISERV APL/OneView, Envestnet, Thomson One
Test system upgrades, which includes writing test scripts and setting up test accounts
Perform any other duties as assigned and work on projects that enhance the trading process and build efficiencies
Drive and define projects. Position provides the opportunity to learn project management skills
Learn and apply SQL and other database applications with a goal to create efficiencies and change processes
Work with a dynamic team that has a combined 100 plus years of experience in the financial services industry
Bachelor’s Degree in Business or comparable work experience. 2+ years of experience in the financial services industry
Series 7 and 66 license required or the ability to become licensed within 6 months
Strong analytical skills with a focus on detail. Ability to tolerate peak workloads, multiple assignments, works within deadlines and produce accurate results
Proficiency and experience with Microsoft Office (Word, Excel) and database (Access or SQL)
Exceptional organizational skills and the ability to follow through on assigned tasks are required. Some knowledge of trading systems, ThomsonOne/BETA, FISERV APL, Envestnet and model trading preferred
Ability to function as a member of a team dedicated to quality customer service, the ability to stay focused under pressure, organizes and prioritizes workload in order to manage time and perform multiple tasks

Front Office Credit E Trading Support Resume Examples & Samples

Incident Management at L1 and L2, support outage management
Problem Management – root cause analysis, post production incidents
Change Management – from submission of changes to deployment of changes
Monitoring and Alert Management

Electronic Trading Support Analyst Resume Examples & Samples

Leverage automation to drive efficiency and to improve our operating environment
Management of applications and our instructure
Highly knowledgeable in Linux/Unix

Im-trading Support Middle Office Resume Examples & Samples

Letter of Credits analysis, issuance and negotiation
Letter of Credit’s Advice
Analysis and negotiation of export and import collections
Customer Service activities
Exchange hiring and settlement
ACC/ACE operations processing: hiring, settlement, accounting, shipment analysis
Strong focus on internal and external client satisfaction and the building of excellent relationships with them
Accounting and reconciliation Knowledge
Desirable Spanish
Self-motivation and demonstration of initiative
Comfortable working within tight deadlines
Strong team work
Flexibility to assume different functions and responsibilities

Junior Cash Trading Support Analyst Resume Examples & Samples

Provide support to business stakeholders on critical front office platforms including Fidessa, FIX, DMA
Work closely with business stakeholders and deliver prompt responses to queries from the business
Engage in Incident, Problem and Change Management
Proactively contribute ideas and solutions towards improving team processes
Work with product vendors, exchanges, data providers and other service providers to resolve issues
Extensive interactions with global teams (IT Development, Service Desk & infrastructure teams)
Project manage operations components of key systems upgrades e.g. system upgrades, exchange upgrades etc
Relational database experience (ideally Sybase or Oracle)
Good working knowledge of UNIX
Strong SQL experience
Understanding of the equities trading and execution businesses
Understanding of the FIX protocol and DMA platforms

IT Electronic Trading Support Resume Examples & Samples

Be responsible for the trading applications and market access support of Equities & Derivatives Trading for (Cash Equity, Warrant, Future & Options) on various APAC markets in Windows/Linux platform
Required to support internal clients, troubleshoot and diagnose functional and technical issues in the production environment
Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams
Be responsible for handling business-driven or exchange-driven projects
Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems
Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures
Provide system and process documentation
Morning / Lunch shift duty, weekend and holiday work are required

Algo Trading Support Resume Examples & Samples

Provide dedicated phone, chat, and email support to both internal and external customers by answering complex questions on function and usage of all aspects of electronic trading
Provide a high level of support service to the internal trading desks and external clients
Largely dealing with the Financial Information eXchange (FIX) Protocol
Be part of a dedicated global support team, identifying, replicating and prioritizing client trading issues
Produce high levels of customer satisfaction balanced with business needs
Coordinate with other teams to categorize, prioritize and resolve software application issues dealing with all levels of the electronic trading
Interact regularly with members of the development team to produce software solutions that address operational needs and requirements
Resolve technical support issues and problems in the areas of system configurations, functionally and enhancements surrounding trading products/systems
Serve as primary liaison between customers and the firm
Assist with client on-boarding tasks
3 - 5 years working experience in support of the finance industry, preferably equities
Previous experiences with support of trading systems and\or FIX order routing desirable
Proven technical and analytical skills in a mix of Microsoft Windows, SQL and UNIX environments
Demonstrated excellent organizational, interpersonal skills and attention to detail
Demonstrated ability to work independently, handles multiple tasks simultaneously, prioritize, and adapt quickly with minimal supervision and a strong sense of urgency
Demonstrated excellent communication (verbal and written) as well as interpersonal skills
Understanding of the Financial Information Exchange (FIX) Protocol
Understanding of financial markets, trading, and/or asset management industry
University qualification preferably a Computer Science major graduate
Previous experience with FIX certification or client on-boarding is an advantage

Credit Index Trading Support Analyst Resume Examples & Samples

Responsible for supporting the Credit Index Trading Desk trades from inception to settlement covering Derivative products
Control functions: Derivative exceptions, Control Reports, Affirmation and Confirmation resolution, Daily Dashboard, Regulatory Controls and Ad-Hoc requests
Understanding the changing regulatory environment. Specifically the European reporting and trade clearing requirements specific to the Credit Markets
Working closely with other Middle Office’s and relevant Operations groups to ensure that risk management is correctly reflected by trade bookings and other internal areas to improve efficiencies for control and MIS reporting
Single Point of Contact for Credit Index Trading Desk Trade with additional focus on remediation and improvement of processes
Knowledge and understanding of Fixed Income Derivatives Markets
Awareness of market conventions, risk, and rules surrounding execution and settlement
Understanding of Regulation, Audit and control processes and how they relate to the Middle Office control environment
Able and willing to drive positive change forwards
Ability to quickly gain a detailed understanding of product and risk management systems and trade flows
Proficient PC skills including Excel and Microsoft packages
Strong communicator, able to liaise confidently with internal and external customers and confidently discuss/explain process flows and market practice with desk
Can work effectively in a pressurised environment
Able to multi-task and prioritise issues as they arise throughout the day ensuring key issues are escalated in a timely fashion
Degree or equivalent preferred but not essential. Competencies
Organised and excellent attention to detail
Ability to solve problems with the minimum of supervision
Flexible in their approach
Self motivated, driven and hard working
Strong team player

Platform Operations Multiasset Electronic Trading Support Manager Resume Examples & Samples

In depth knowledge of Equities and listed derivatives markets in the US and preferably other regions, EMEA and APAC
Knowledge of Derivatives, Fixed Income, FX products highly desirable especially in electronic trading
Ability and knowledge to build effective technical partnerships with development leads, architects, infrastructure specialists
Ability to build, empower and motivate effective support and operational teams
Collaborative, inclusive, supportive management style to lead highly technical operational support teams
Ability and business knowledge to build trusted partnerships with trading desks and clients
Client focused and biased in pursuit of business goals and objectives
Flexible, proactive and self-motivated with a proven ability to assimilate and apply
Information rapidly and effectively
Passion for driving transformational change across large teams and multiple locations
Ability to leverage the diverse resource pools across multiple locations and cultures

Senior Systems Analyst, Trading Support Resume Examples & Samples

Support 22 Equity Traders and 8 Equity Trade Coordinators; including troubleshooting issues impacting the proprietary Order Management System, related Vendor Applications and related Wellington Trading applications by delivering solutions in an expectable time frame from a Trader’s perspective
Act as a subject matter expert in all of the Order Management functionality with the goal of providing training to traders or showing them how to execute a certain workflow
Achieve Domain Knowledge expertise of the Order Management workflows and database architecture for each of the Equity Trading workflows: Common Stock, Options, Future, Swaps, Syndicate and Program trading
Leverage knowledge of systems and database architecture and SQL coding skills to generate ad hoc reports for Trading Management or make manual entries into the Trading databases to address system issues
Write SQL scripts which will monitor potential data integrity issues
Monitor all alerts and resolve them by working with the Development teams
Work closely with the Development and Business Analysis teams to identify and solve bugs and provide system enhancements
Provide a high level of electronic trading automation and tools to automate the post-trade allocation notification process
Demonstrated ability to interact with Traders in a fast paced, high stress environment
Demonstrated SQL skills or similar coding experience. For example, PERL, C++, Java, Visual Basic
Demonstrated knowledge of systems and database architecture
Demonstrate knowledge of the FIX protocol in support of addressing FIX Trading issues
Demonstrate knowledge of Networking skills
Demonstrate knowledge of Server support (Windows / Linux)

Rates E-trading Support Analyst Resume Examples & Samples

5+ years in experience working in a support environment
Knowledge/experience of problem management tools
Experience using call/ticketing software
Experience of supporting a MarketView platform is a major benefit
Experience of 1st & 2nd Line support of trading applications from a face to face perspective (NOT desktop support )
Previous experience of providing support of Trading systems and trader communities
Previous experience of external electronic markets
Unix/Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions). )
Sybase SQL knowledge and practical usage. (Able to create adhoc SQL queries)
Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
Experience of tech problem solving in a pressurized trading environment
Strong analytical skills & attention to detail
Ability to plan and organize workload
Ability to take ownership and follow through issues, requests, projects
Display a flexible attitude to work
Challenge/Personality. To be able to deal and thrive in a fast paced pressured environment

Technical & Trading Support Specialist Resume Examples & Samples

Order and trade support to all market participants
Setup and configuration of participants and users in the exchange systems
Support Sales in member onboarding/termination process
Provide first line support and analysis for all technical queries and reported problems regarding the INET, GCF, and peripheral systems
Certification for FIX and OUCH protocols
Protocol support of FIX, OUCH, ITCH and TIP
Connectivity troubleshooting
Liaise with 2nd line groups to resolve technically related issues, including Major Incidents
Work with external connectivity providers and extranets
Manage co-location (proximity services) accounts. This includes coordinating with the data centre operators on circuit installations, cabinet ordering, etc
Communicate with incident managers and customers in case of Major Incidents
Central point for distributing technical information (IT notices) to customers
Project management and User Acceptance Testing in connection to system upgrades
Energetic, willing to work hard and do what it takes to get the job done
Stress tolerance
Proactive mindset
Reliable and trustworthy
Ability to work with a group and independently
Good organizational and analytical skills
Ability to coach other team members
Excellent language skills in written and spoken English
Basic system management knowledge of Linux and Windows systems
Basic knowledge of SQL, Oracle, MySQL
Understanding of networking concepts
Expert use of MS Office programs, particularly Excel
Working knowledge of trading rules, trading systems, strategies and functionality as it applies to the Nordic and Baltic markets
Knowledge of FIX and NASDAQ proprietary software specifically OUCH, ITCH and TIP
The individual will use proprietary support tools, so he/she should have the ability to quickly learn and adapt to new technology

VP APS ES EQD Trading Support Resume Examples & Samples

The role is to provide 1st and 2nd line technical support to the Global Markets EQD Trading desks
The role will require the management of all aspects of the Global EQD systems for Global Markets Electronic Markets IT, working closely with all the support and development teams across the regions to continue to build a market leading support organization for GM IT
The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur. They are also responsible for problem analysis, managing system change and ensuring minimal impact to the end users
Ensure root cause analysis is undertaken for all incidents
Communicating the status of the system. Providing ETAs for solutions when necessary
Improving the monitoring and support systems by doing scripts to automate the support and writing specification for monitoring and support team that will be transferred to the development
Regularly review and improve the checks done by the team (morning, checks, evening checks …)
Coordinate the package build of third part application, and test it
Review the releases which are planned and perform the post release checks
Participate to the UAT phase of the major delivery
Write and maintain documentation
Work closely with the trading desk to understand requirements and either implement tactical solution or coordinate with business mgmt. + dev where appropriate
Bachelor or Master degree in Information Systems
IT Technical Support understanding Functional aspects of eTrading for EQD
Must be a high caliber graduate with ability to solve complex problems under pressure
Experience in eTrading Application Support, with business knowledge of EQD
Must have driven, enthusiasm and be committed to work. Must be able to work with minimal supervision and be able to use own initiative. They also need to be a strong team player. The ability to deliver results quickly and under pressure is essential
Must be able to multi-task and to be able to prioritize work. Good time management and co-ordination skills are essential
Windows and UNIX (and GUI) application support, use of SQL for data gathering and reporting
Strong problem ownership skills and attitude
Strong Shell scripting and Perl/Python and process automation
Experience in ECN’s, Smart Order Routers, networking, market data, and application configuration

Trading Support Engineer Resume Examples & Samples

Responsible for handling production trading related issues
Ability to work under pressure and provide solution on a timely manner
Must possess exceptional communication skills, an eye for detail, strong problem solving skill and a customer-centric perspective
Experience in handling first level support issues (networks, hardware, software) is absolutely essential
Experience in Core backend technologies (e.g. Windows Sever, Solaris Server, Active Directory, AD Domain Controllers, Terminal Services, SAN, Clusters and File Servers)
Knowledge of multiple operating systems such as Windows 2003/2008/2012, Linux, and Solaris
Knowledge of Citrix, VMWare, Virtualization technologies and network load balancing a distinct advantage
Knowledge of Oracle database, Java and Scripting experiences (Perl, Python, DOS, Ant, UNIX shells) is a plus
Knowledge of DevOps automation skill such as Puppet, Chef, Ansible and Salt is a definitive plus
Candidate must have substantial knowledge of FIX Protocol (4.0-4.4 preferably) for minimum of 2 years
Responsible for working with the Portware development teams to ensure releases are smooth, error-free, and easily rolled-back
Working knowledge of electronic trading in derivative markets (Equity, Futures, Options, Fixed Income and FX)
Experience in financial software product and trade desk support is a definitive plus
Demonstrated talent for multitasking effectively and must be highly motivated

Trading Support Unit Transversal Resume Examples & Samples

Use Project Management best practices: identify project scope, define project plan and workload, follow up and report regularly to projects sponsors (steering committee), escalate issues
Assess, review processes by identifying strengths and weaknesses and suggest new work processes with a straight through processing approach (identify gains of productivity when possible)
Prepare; edit requirements, specifications, business processes and recommendations related to proposed solution respecting accounting, risk, broker dealer guidelines and users requirements
Lead testing efforts, define test conditions, and develop accurate and complete test plans. Train users on new business applications, edit user’s procedures
Use the best methodology for the type of project managed (approach, template documents, time-tracking). Propose enhancements
Ensure that issues are identified, tracked, reported on and resolved in a timely manner
Follow up projects implementation with KPIs

Monitoring & Post-trading Support Internship Resume Examples & Samples

Raccolta e analisi dati per statistiche, verifiche, studi, offrendo supporto al Tesoro italiano, alla Banca d'Italia, alla BCE, alle Università per analisi dei dati storici e aggregazione periodica di dati statistici
Creazione del layout per nuovi report e adattamento ai vari mercati di modelli simili
Creazione di nuove sezioni sul web come contenitore dei report giornalieri; gestendo la pubblicazione giornaliera in tempo reale dei dati di riepilogo sul web con la verifica dei dati ricevuti/
Raccolta dati mensili e trimestrali ai fini di effettuare controlli e riconciliazione.-- Programmazione e controllo delle funzionalità di importazione ed esportazione dei dati anagrafici che alimentano il mercato

Senior Trading Support Associate Resume Examples & Samples

Manually facilitates trade order processing when required
Ensures trades are confirmed and researches and resolves unconfirmed trades
Reviews trade problem, analyzes and interprets data and determines appropriate corrective action
Contacts internal and external customers to resolve trading problems
Maintains currency in trading policies and procedures
Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services
Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed
Ensures trades are receiving appropriate breakpoints/sales charges
Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions
Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications
Researches and corrects Asset Management Services portfolio rebalance issues
Provides Inbox support
Intermediate investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities
Front-end system used in assigned functional area and its relationship with account history
Excel, Word, Outlook and other applications as needed
Identifying financial events that affect orders
Work independently with limited direction as well as collaboratively within a team environment
Perform basic/intermediate levels of research
Associate’s Degree (A.A.) and/or a minimum of three (3) to five (5) years of experience in the financial services industry

Trading Support Specialist Resume Examples & Samples

Manually facilitates complex trade order processing when required
Ensures that trades are executed and confirmed in accordance with organizational policies and procedures
Reviews complex trade problems, analyzes and interprets data and determines appropriate corrective action
Handles escalated calls and issues
Provides higher level trading support to financial advisors and responds to inquiries regarding fund suitability, products and services
Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed
Coordinates and processes complex share class conversions, working with both internal and external departments and funds companies to ensure successful conversions
Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met
Processes complex various trade related reports and utilizes tools including trade related databases and 3rd party applications
Researches and corrects complex Asset Management Services portfolio rebalance issues
Trains new associates, and documents their progress and milestones. Reports successes, and identifies concerns and seeks Management guidance
Leads the work of others and provides coaching and mentoring to less experienced associates
Works with Management and business consultants to improve future business processes. Responsible for the documentation of current/future business processes
Delegates departmental workload as needed and communicates to appropriate personnel
Provides Inbox support, processes the more complex requests
Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities
Principles and practices of customer relations and communications
Accounting principles
Excel, Access, Word and other applications as needed
Reconciling and correcting transactions
Handling a high volume workload, phone calls and various other requests within specified timeframes
Lead the work of others and provide training, coaching and mentoring
Read, interpret, analyze and apply complex transaction information
Analyze and solve complex problems
Communicate effectively, both orally and in writing with associates, and internal and external customers
Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships at all levels of the organization
Perform complex levels of research
Ability to handle escalated calls and inquires
Bachelor’s Degree and a minimum of zero (0) to two (2) years of experience in the financial services industry

Global Markets Trading Support & Control Resume Examples & Samples

Extensive years experience required from a Middle Office, or Operations environment
Understanding of audit & control processes and how they relate to the Middle Office control environment
Ability to drive positive changes forward
Ability to quickly gain a detailed understanding of products and risk management systems and trading flows
Proficient PC skills including Excel and Microsoft packages and Power Point
Good communication skills who can confidently liaise with Trading & external customers and provide detailed explanation on process flows and market practice
Can work effectively in a presurised trading floor environment

Junior Equities Trading Support, Toronto Resume Examples & Samples

Three-year college diploma or the academic equivalent in a related field and three years of relevant experience
Completion of the Canadian Securities Course (CSC), Conduct and Practices Handbook (CPH) course and licensed with the IDA, an asset
Demonstrated experience in a support role, brokerage experience considered an asset
Proficient with all MS office applications, specifically Excel
Knowledge of the following trading systems is an asset: FIDESSA, SSCNet, OMGEO CTM, ISM, AS-400, Accurate, Imost, an asset
Excellent organizational skills and a capacity to work under pressure and tight deadlines
Demonstrated ability to offer fast and efficient service to clients
Proven ability to work effectively within a team
Quick thinker, motivated and efficient with a sense of urgency
Excellent English verbal and written communication

Trading Support Co-op Resume Examples & Samples

Ensures data integrity within the equity investment systems. Uses attention to detail and daily audit reports to ensure all data manually entered into the into the equity investment systems has sufficient approval and control evidence
Researches and resolves daily investment system data checks
Verify completion of daily trade date matching of both Domestic and Non-Us Equity Trades using Omgeo Domestic Oasys, CTM, and Heliograph
Uses CCA vendor application to reconcile daily MFS Equity trade files with our CCA counterparties
Prepares daily Director of Equity Trading reporting packages. Uses daily trading system data audit reporting, to identify, rectify, and escalate, data anomalies. Minimize operational risk by following and implementing procedures
Digitally captures, and organizes all Directors of Trading & Portfolio Specialists Reporting packages. Ensuring reports have been through the quality control process and are attached to appropriate controls via DIVA online checklists
PC proficiency including excel
Ability to work in a fast paced, high pressure environment
Ability to learn and monitor inventory, accounting and trading systems
Strong proofreading and numeric skills
Personal initiative/problem solving skills

Trading Support Specialist Resume Examples & Samples

35% Barge and rail application and billing: Work closely with merchants and counterparties on barge and rail application and billing on a daily basis and assist to resolve any customer’s issues that arise
30% Contract maintenance: Execute futures pricings and exchanges, washes, under fill/overfills, etc. Assist merchants in tracking open contract balances and reconcile trades with broker confirmations and open contract reports
20% Customer Service/Issue Resolution: Key contact for customer questions regarding contract maintenance. This person will be responsible for coordinating closely with the accounting finance group to make sure issues are resolved in timely and accurate manner
10% Provide leadership to merchant assistants and back up finance merchant assistant team as needed
5% Perform miscellaneous job-related duties as assigned and handle special projects as needed, such as discount schedules
Either a bachelor’s degree or a minimum of 3 years of relevant work experience in logistics/trading support
A minimum of 2 years relevant work experience in accounting/trading support
Strong communication skills and proven ability to communicate with multiple levels within an organization
Demonstrated customer service orientation
Strong computer skills; intermediate level or above in Microsoft Excel, Word, Outlook and PowerPoint
Detail orientation and ability to multi-task
Ability to work independently and prioritize
Excellent follow up
Associates degree or higher in accounting, business, or finance
Experience working in a grain handling/grain processing BU
Knowledge of basic accounting procedures/processes, rules and regulations
Experience using Lynx system

Trading Support Analyst Resume Examples & Samples

Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
Bachelor's degree in a technical or engineering concentration with a business focus (Computer Science, Information Systems, Computer Engineering)
Self-motivated and positive attitude
Strong customer service ability
Excellent problem solving skills
Ability to handle stressful situations in a trading environment

Trading Support Analyst Resume Examples & Samples

Bachelor's degree
0-5 years of relevant experience
Motivated and positive attitude
Fluency in English and Portuguese - Spanish is a plus

Production Trading Support Analyst Resume Examples & Samples

Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office applications
Support applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, derivatives risk management, etc
Establish working relationships with other members of the Production Management team in other regions and across the organization as appropriate
Work with Application Development (AD) teams to implement fixes and improve stability
Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management
Help monitor and improve monitoring of the trading application suite and proactively fix potential issues
Develop strong partnerships and communication channels with the businesses, AD, Plan and other team members
Translate production issues into technical defects and work on defect management
Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
Engage with project teams through the project life, more towards go-live to ensure successful delivery
3+ years experience in production support or application development in the financial services industry
Equities and Derivatives product knowledge
Good understanding of programming fundamentals
Experience in supporting Derivatives Risk & Trade management platforms
Working knowledge of SQL and stored procedures (experience with Sybase Database preferred)
Working knowledge of UNIX (experience with Linux preferred)
Strong software and business systems design, analysis, development and support skills preferred
Excellent interpersonal relationship / teamwork skills
Excellent communication skills (verbal and written) in English, providing clear problem descriptions
Proven complex problem solving/management skills and a strong eye for detail
Proactive individual showing eagerness to learn and a strong sense of ownership
Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management

Ops Specialist, Line-trading Support Group Resume Examples & Samples

Strong work ethos
Confidence
Strong Interpersonal skills
An ability to multitask and take the initiative
A good understanding in fixed income derivatives is required with prior experience of a trade support role highly beneficial
An in depth knowledge of how derivatives trade, price and life cycle events impact the firm
Knowledge and experience with Compression activity (e.g. Tri-optima exercises) and clearing would be beneficial. The candidate has to be comfortable with moving and modifying large portfolios of risk around accurately and be cognizant of downstream implications too

Trading Support Specialist Resume Examples & Samples

Assist IBD customers with post-executed transactions
Identify and resolve any trade exceptions
Disseminate trade details and status updates to IBD customers
Maintain an understanding of department expectations and company policies
Shared responsibility for departmental phone and e-mail coverage
Keep management informed on any unusual requests and potential issues
Maintain prompt and regular attendance
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary