Windows Support Resume Samples

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A Bernier

Addison

Bernier

611 Heaney Springs

Boston

+1 (555) 885 1642

611 Heaney Springs

Boston

Phone

p +1 (555) 885 1642

Experience Experience

New York, NY

Windows Support Engineer

New York, NY

Botsford LLC

New York, NY

Windows Support Engineer

Plan and execute project related work, including server, network and datacenter migrations
Engage with manager, lead tech and account manager daily to help coordinate workload
Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring, etc
Perform Quality Control passes and plan, as well as execute, complex maintenances
Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
Assist with fieldwork as requested
Deliver outstanding customer outcomes while working with new bleeding-edge technologies

Detroit, MI

Intel System Adminstration Windows Support

Detroit, MI

O'Connell, Effertz and Homenick

Detroit, MI

Intel System Adminstration Windows Support

Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support
Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
Intel/Windows Server version upgrades associated with maintaining version currency within the server environment
Problem Management - response, analysis, determination, resolution, root cause analysis, and oncall off hour support
System Administration support for Intel/Windows server platform, primarily at the OS level, in providing day to day (problem/change), security compliance, and project support for a commercial account
Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SSO, Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, Bladecentre, HP Blade C7000 servers
Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support. Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment

present

New York, NY

DPS Windows Support & Operation Lead-telecommute

New York, NY

Cartwright, Kozey and Thiel

present

New York, NY

DPS Windows Support & Operation Lead-telecommute

present

Lead teams weekly
Help implement continuous improvement initiatives
Participate in Task Assignment Manager Rotation Day time Coverage M - F (3 week Rotation)
Act as a Daily Escalation point for team task members, Clients and other Infrastructure teams
Task Manager Oversight of one of the following tasks for a 3 week rotation
Monitoring, Tickets & Degraded, Service Requests, Disk space, Metrics
Maintain active communication with Co Task Managers to streamline cross team work i.e. incident ticket re-assignments, ticket issues, service requests, and ISSO data integrity

Education Education

Bachelor’s Degree in Computer Science

Southern Illinois University Carbondale

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrates solid knowledge of communications protocols
Exhibits solid negotiations skills and the ability to manage through demanding situations and deadlines
Displays solid knowledge of networking infrastructure and host connectivity
Illustrates applied knowledge in MS VB Scripting and Active Directory,
Exhibits sound knowledge of ITIL methodologies an asset
Illustrates applied knowledge of the Microsoft Windows Server 2003/2008/2012, MS SCCM, Systems Center, SCOM, MS SQL, HP SIM
Maintains sound knowledge of current industry standard server hardware and software
Possesses solid verbal and written communication skills
Is a team player with the ability to work as part of a collaborative geographically distributed team
Demonstrates solid customer-service focus

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13 Windows Support resume templates

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Senior Windows Support Analyst Resume Examples & Samples

Administration, maintenance, control and support of System Management servers at divisional and enterprise level
Is responsible for administration and support of System Management servers
Coordinates and controls the System Management environment at Enterprise Level to provide a single point of entry and maintain governance
Provides 3rd level of support for System Management solution in support of the ViaTil standard escalation model and to provide support for all SMS related components
Provides an overview of System Management server health and performance to measure against established performance thresholds
Maintains operating system server standard, application, policy and security system level to secure systems from vulnerabilities
Distributes software to all supported servers via SMS to maintain currency of all units within tight timeframes
Maintains and updates System Management documentation
Understands and follows security processes and understands how they apply to this role
Developing architecture and planning of System Management deployment at divisional and enterprise level
Provides and deploys solution for System Management
Recommends System Management technology and solutions
Conducts lab testing and analysis for System Management solutions
Coordinates work effort with development teams on System Management solutions
Leadership, coaching and mentoring of System Management at enterprise level
Provides coaching, mentoring and leadership to IT Technology Analysts at Enterprise Level to follow the units policies and procedures including all process management methodologies (change/problem/project)
Provides knowledge transfer to members of other peer groups
Provides insight and coaching to a variety of project initiatives of varying scope and size
Project engagement and delivery
Is responsible for the successful completion of all customer and project requests with all appropriate documentation
Provides departmental leadership representation for projects with medium to high business impact
Acts as lead for departmental project deliverables
Is a resource coordinator for departmental engagements including use of external vendors to provide a central entry point for all file-and-print and web server issues
Hardware, software installation and support
Maintains thorough in-depth knowledge and understanding of a range of products within the supported server environment with focus on the System Management solutions and operating system key components
Is able to adapt to rapidly changing technologies
Network infrastructure support
Maintains thorough in-depth knowledge and understanding of a range of products within the supported network environment (servers, protocols, network infrastructures etc…)
Provides site specific technical consultation and detailed BMO standard installation specification details for all IT related branch and tower infrastructure related moves, ads and changes
Maintains thorough in-depth knowledge and understanding of a range of preferred supplier (Microsoft, Dell, and HP) and vendor products, components and services within the supported networking environment with focus on the operating system and its key environmental components including servers, protocols and applications
System Management (SCCM, SCOM, ADS) utilization
Runs system management jobs such as software advertisement, image deployment, query, reports, software metering, inventories and others to establish and monitor thresholds and make available information and output to other business units and management
Deploys System Management solutions for server built automation
Customer Service Focus
Focuses on taking leadership and accountability for customer experience
Is responsible for taking leadership of operational support to the business partners supported by the department
Develops and recommends alternative solutions with clearly defined objectives
Ensures support is provided as per or better than the prescribed Service Level Agreements
Demonstrates professional and timely communications skills
Ensures positive customer experience through high performance culture
This position requires the incumbent to interact with other technical peer groups as well as non-technical business units
Possesses a university degree/college diploma in related discipline(s) or equivalent work experience, and/or 5 to 7 years of 3rd level technical working experience
Completion of the Microsoft certifications is considered an asset
Demonstrates solid knowledge of communications protocols
Displays solid knowledge of networking infrastructure and host connectivity
Maintains sound knowledge of current industry standard server hardware and software
Exhibits sound knowledge of ITIL methodologies an asset
Illustrates applied knowledge of the Microsoft Windows Server 2003/2008/2012, MS SCCM, Systems Center, SCOM, MS SQL, HP SIM
Illustrates applied knowledge in MS VB Scripting and Active Directory,
Possesses solid verbal and written communication skills
Possesses solid problem determination and troubleshooting skills
Demonstrates solid customer-service focus
Displays sound experience in coaching and mentoring
Is able to prioritize work in a fast paced environment
Is able to work independently
Is a team player with the ability to work as part of a collaborative geographically distributed team
Exhibits solid negotiations skills and the ability to manage through demanding situations and deadlines
Is able to adapt to emerging technologies
Is bilingual, which is a requirement for Eastern area support and an asset for all other areas

Windows Support Engineer Resume Examples & Samples

Monitoring, operating and providing support for all the Bank's infrastructure and major applications running on various Windows Operating Systems
Handling all alerts without assistance andundertaking initial incident classification and prioritisation
Ensure all Reported incidents/Problems/Change are closed within the SLA's
Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
Effective verbal, written and presentational skills
Knowledge on Windows Server Patching
Good communication, Problem solving and interpersonal skills
Can demonstrate logical problem solving techniques, backed by tenacity to resolve customer problems
Fluent English (essential)
ISA Server, IIS
Windows Security & Device Control - IPSEC, Device Control (Lumension), PointSec, PGP, Symantec End Point protection (SEP 11)
Virtualisation Technologies (VMWare ESX)
Citrix/Xenapp
MS Exchange 5.5/2000/2003/2007
MS SQL Server 2000/2005
SAN/NAS
Ideally MCSE or MCITP qualification

Senior Windows Support Engineer Resume Examples & Samples

Experience providing technical support for a complex Windows server environment in a large multinational company (preferably an investment or commercial bank)
Experience of a follow the sun support model is preferred
Ability to work well and perform under pressure
Excellent understanding of ITIL and proven experience working　within an ITIL aligned operating model
Proven experience managing regional/global　projects in the Windows server space
Excellent analytical and troubleshooting skills combined with an ability to　resolve　major incidents independently
Solid understanding and experience with technology governance, in particular technology risk & control related processes
Participation in the weekend on-call support Rota
Expertise with Microsoft technologies such as DFS, Microsoft Clusters, Active Directory, DHCP and DNS
Data security configuration
Performance tuning and analysis
Fault finding
Solid experience supporting SAN connected Windows servers, backup technologies and virtualized environment.　
Good Understanding of system software like AV- Symantec Endpoint Protection (SEP), Patching – System Center Configuration Manager (SCCM), Monitoring – System Center Operations Manager (SCOM)
Experience in working with IBM /HP Rack-mounted and Blade Server hardware, Cisco UCS, Software and Hardware RAID technologies
Strong understanding of IT security requirements in a Financial Institution
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
All mandatory training completed to deadline and understood within given timescales
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.　
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence

Windows Support Engineer Resume Examples & Samples

Deliver process improvements around the use of our core technologies (Active Directory, SCCM, SOE builds)
Create technical documentation and procedures for the various APAC ITIP EUC implementers (L1, L2, and L3)
Deliver process improvements around our Monthly IT Security KRI's (MS-Patches, End-Point Protection, Local Admins Rights, and Shared Folders)
Enhance the maturity of our Asset Management Lifecycle (End-User assets)
Participate in the prompt closure of Service-Now tickets (REQ, INC, CHG) assigned to the Desktop Infrastructure team

Windows Support Engineer Resume Examples & Samples

Engage with manager, lead tech and account manager daily to help coordinate workload
Design and troubleshoot network communications and solutions using various platforms
Collaborate with fellow system administrators, engineers and support team members by leading projects and creating/teaching technical coursework to junior team members
Provide Fanatical Support® in all interactions
Thorough knowledge and love of Windows operating systems
Excellent written and verbal communication skills with ability to communicate technical issues to both nontechnical and technical audiences
Bachelor’s degree in computer science, engineering or equivalent work experience

Intel System Administration Windows Support Resume Examples & Samples

Problem Management - response, analysis, determination, resolution, root cause analysis, and oncall off hour support. Change Management - plan, schedule, create, execute/implement, and understanding of the process and tools
Server Backup/Restore support
Intel/Windows Server version upgrades associated with maintaining version currency within the server environment. Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SSO, Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, Bladecentre, HP Blade C7000 servers

Intel System Administration Windows Support Resume Examples & Samples

Daily on-site presence at Atlantic Proximity Centre site in Florenceville or St. John, New Brunswick,
Proven (5-10 years) knowledge and experience with Versions 2000, 2003, 2008, 2012 Windows
VCE Vbloc knowledge, experience and training 4. Proven (3-5 years) knowledge and experience in working with AntiVirus software
Must be willing to accept 24x7 oncall support responsibilities as part of a rotation schedule
Formal training and certifications in Windows and Vmware
Vbloc certification

Linux / Windows Support Technician Resume Examples & Samples

Bachelor’s Degree in Computer Science or similar education in a related discipline is preferred
Related work experience may be substituted for educational requirement
Call center or other phone work experience
Experience with AIX or other versions of UNIX

Intel System Adminstration Windows Support Resume Examples & Samples

Proven (5-10) years knowledge and experience with Versions 2008, 2012 Windows
Proven (3-5 years) knowledge and experience in working with Antivirus software
Daily on-site presence at Atlantic Proximity Centre site in Florenceville or St. John, New Brunswick, Canada
Must demonstrate organization and communication skills, as there will be some direct customer interface
Must be willing to accept 24x7 on call support responsibilities as part of a rotation schedule
Understanding with Problem and Change processes and tools
Understanding of server build and security compliance hardening standards and processes
Formal training and certifications in Windows and VMware
Knowledge and experience with IBM TSM for back-up and restore
IBM Tivoli Monitoring

Intel System Adminstration Windows Support Resume Examples & Samples

System Administration support for Intel/Windows server platform, primarily at the OS level, in providing day to day (problem/change), security compliance, and project support for a commerical account
Problem Management - response, analysis, determination, resolution, root cause analysis, and oncall off hour support
Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support. Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SSO, Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, Bladecentre, HP Blade C7000 servers

Intel System Adminstration Windows Support Resume Examples & Samples

System Administration support for Intel/Windows server platform, primarily at the OS level, in providing day to day (problem/change), security compliance, and project support for a commercial account
Change Management - plan, schedule, create, execute/implement, and understanding of the process and tools. Server Backup/Restore support
Security compliance - APAR patching, User ID management, health check remediation, server build/hardening, and audit support
Intel/Windows Server version upgrades associated with maintenaining version currency within the server environment
Support of associated Intel software products Active Directory, Vmware (ESX, Vcenter, SRM, Hyperic (VCops) and Update Manager), DNS,Dhcp,SNMP, SMTP, FTP, FTP - Secure FTP, HTTP, TCP/IP, Trend Micro AntiVirus, Symantec Antivius, IBM Bladecentre, HA (High Availability) and Disaster Recovery Activities
10+ years Enterprise Systems Administration experience
Daily onsite presence in Florenceville or Saint John, New Brunswick is required
Proven (3-5 years) knowledge and experience in working with AntiVirus software
Formal AIX and Linux recognized training and certifications
Formal Power HA or HACMP training and certification

Senior Windows Support Engineer Resume Examples & Samples

Provide expert level expertise in the design and maintenance required to ensure the high availablity of the Microsoft Windows environment. (25%)
Provide expert level technical expertise and perform tasks for all related infrastructure projects, including business continuity and disaster recovery. (25%)
Work closely with business, Information Security associates and outside vendors to effectively design, plan and execute Windows computing environment additions and changes. (20%)
Perform expert level engineering and administration duties required to maintain the Microsoft Windows environment. (10%)
Provide 24x7 support of the Windows computing environment including after-hours maintenance and on-call duties. (10%)
Contribute to the advancement of Windows technology and procedures via automation and documenation. (10%)
Provide leadership, training and mentoring to team members
Expert level knowledge in administering Windows operating systems and related services with an ability to engineer solutions within technical discipline; and ability to support complex service impacting issues with little to no supervision
Advanced level knowledge of server hardware systems with knowledge of security administration including secure configuration based on server type.
Expert level knowledge of LAN/WAN concepts, DNS, Active Directory, Group Policy, DHCP
Understanding of storage area networks and network attached storage environments
Advanced scripting skills with a focus on automation and knowledge of scripting languages, including PowerShell
Excellent organizational, project management and documentation skills with great attention to detail and ability to handle multiple tasks
Advanced communication and professional skills with the ablility to establish relationships across business units
Ability and willingness to continue building technical knowledge and skills and mentor Analysts, Administrators and Engineers to bridge technical and/or professional skills gaps
Ability to provide and assist with technical evaluations, POCs and/or technical recommendations
Ability to apply concepts of basic algebra and work with mathematical concepts such as probability and statistical inference
Ability to rack 50 pound servers as needed
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, WORKING CONDITIONS AND NOISE LEVEL
While performing the duties of this job, the employee is required to sit, talk, hear, lift objects from a lower to higher position or move objects horizontally and use hands to finger, handle or feel objects, tools or controls
The physical requirements of this position are considered to be medium work (Exerting up to 50 pounds of force occasionally and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects)
While performing the duties of this job, the employee is required to have close vision (clear vision at 20 inches or less in order to view a computer screen)
The noise level in the work environment is considered loud (data storage center, HVAC)
Bachelor’s degree in Information Technology, or related field, or equivalent combination of education and experience required
6+ years technical experience in current Intel/Windows-based server design, configuration, management, troubleshooting and support, including clustered environments, and directory/security/email support and administration required
5+ years experience supporting geographically dispersed production environments preferred
5+ years experience supporting HA and DR strategies preferred
Experience with Virtualized Computing preferred

Windows Support Specialist, Mid Resume Examples & Samples

2 years of experience with Windows 7 operating systems and related networking, including TCP/IP, DHCP, and DNS
Experience with SCCM and remote administration
AA or AS degree
Completion and enrollment in Continuing Education (CE)
Security+ Certification or other IAT Level II 8570 compliant certification or above
Experience with second-tier support to end users for either PC, server, or mainframe applications or hardware
Knowledge of network services, software systems engineering, and applications development to restore services or identify and correct core problems

Windows Support Specialist, Mid Resume Examples & Samples

2 years of experience with Windows 7 operating systems and networking, including TCP/IP, DHCP, and DNS
Completion of Continuing Education (CE), including a Security+ Certification or other IAT Level LL 8570-compliant Certification or above
Experience with providing second-tier support to end users for either PC, server, or mainframe applications or hardware

Windows Support Specialist, Mid Resume Examples & Samples

4 years of experience with IT
Experience with remote administration
Security+ Certification or equivalent IAT Level II 8570 Compliant Certification or above
Experience with Windows 7 operating systems and related networking
Experience with providing second-tier support to end users for PC, server, or mainframe applications or hardware

Windows Support Analyst Resume Examples & Samples

Day to day L2 management of Windows VM Infrastructure including configuring, troubleshooting and resolving issues in a Windows Server environment
Manage, support high-availability management systems
Address L2 user and environment issues quickly and efficiently with minimal downtime
Deployments and upgrades
SCCM Patch management configuration
Support Active Directory infrastructure (DNS, DHCP, WINS)
Windows Server 2008 R2, Windows Server 2012 R2
5-7+ years of experience in Windows Systems Administration & Engineering, Citrix XenApp 6.5 and 7.6
Active Directory - group policies, permissions
VMWare administration in a large clustered environment
Strong Windows server troubleshooting and skills
Must be analytical in approach to work
Must be a team worker and have the ability to motivate and guide team towards project goals
Must be driven and have the ability to provide out-of-box solutions
Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
Provides extraordinary service

DPS Windows Support & Operation Lead-telecommute Resume Examples & Samples

Lead teams weekly
Participate in Task Assignment Manager Rotation Day time Coverage M - F (3 week Rotation)
Monitoring, Tickets & Degraded, Service Requests, Disk space, Metrics
On - call reports monitoring and proper follow up
Ticket metrics for closure and customer satisfaction, Ticket Escalations
War rooms
Participate in Manager After Hours / On-call Rotation
Field calls from Off-shift team members in need of managerial guidance or assistance
5+ years of experience with Wintel Server 2003 / 2008 / 2012 Support experience
3+ years of experience working in an environment that serviced / monitored 500+ servers
2+ years of experience with VMWare ESX
Previous experience with SAN attached storage and Boot from SAN
Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

Windows Support Engineer Resume Examples & Samples

Identify applications and assets in your geographical region, and provision them in the tool to identify current vulnerabilities, and subsequent findings on scheduled scans
Prioritize vulnerabilities based on threat intelligence, and work with internal asset owners for remediation
Track and report to management on current vulnerabilities, and remediation efforts
Patching of operating systems during scheduled or unscheduled maintenance windows if approved by management

Senior Windows Support Specialist Resume Examples & Samples

Ensure users receive accurate and prompt solutions to their technical problems and questions
Ensure that all calls and emails are answered in a prompt, courteous and accurate fashion
Record and track all requested issues through the internal IT call tracking system
Work in a varied environment that includes, but is not limited to platforms running Windows 7, Windows 8.1 and OSX
Configure and install Windows on desktop and laptop systems
Knowledge of and the ability to support for 3rd party communication platforms such as WebEx and GoToMeeting
Troubleshoot and repair systems and applications installed on desktop and laptop systems
Experience with smart phone technology, SCCM and SMS skills, a plus
Participate in the on-call rotation for after hours and weekend service desk calls
Minimum of 3 years of experience supporting users in a Microsoft Windows environment
Advanced knowledge of Microsoft Office program, including Word, Outlook, Excel and Powerpoint
Exceptional customer service – willingness to go above and beyond to ensure customer satisfaction
Strong time-management and organizational skills
Team player who is a quick learner

Gds-windows Support Engineer Specialist Resume Examples & Samples

Ability to manage multiple tasks with shifting priorities
Ability to build and maintain strong working relationships with DBAs and application teams
7+ years’ experience in windows support / engineering / infrastructure

Windows Support Technician Resume Examples & Samples

First response in answering, commenting and replying to open incidents in the helpdesk portal or hotline
Technician must exhibit ownership and timely resolution of all incident tickets - including maintaining details of issues, configurations, and resolutions
Technician will interact with other IT personnel to determine permanent resolutions for issues as opposed to temporary fixes
Configuration and testing of new hardware and software for new and existing end-users
Deployment and Management of corporate issued laptops and desktops
Provide hardware and software installation and upgrades to ensure that PCs are functioning effectively
Research, analyze and troubleshoot operating systems, networking issues, and application software
Accountability for ensuring all technical issues are addressed and resolved promptly
Coordinate warranty repair with approved vendors and partners