Operations Leader Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations leader job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Schneider

Arely

Schneider

7291 Tanya Bridge

Houston

+1 (555) 131 4429

7291 Tanya Bridge

Houston

Phone

p +1 (555) 131 4429

Experience Experience

Los Angeles, CA

Operations Leader

Los Angeles, CA

Reichert LLC

Los Angeles, CA

Operations Leader

Assist & advice District Project Managers on the management of their activities to ensure their they are meeting contractual performance on projects
Manage sponsoring bank relationships – manage day-to-day bank priorities, develop and execute bank diversification strategy, optimize bank economics
Develop & Mature functional Management Operating System to achieve a robust escalation / continuous improvement culture through Leadership Standard Work
Responsible for overall performance of assigned work group, including safety, quality, cost and output schedule performance
Develop the engineering team workforce planning and execute
Resolve issues with application-level service performance. Develop incident management procedures and resolve issues within SLAs
Assist the staff contributor or manager in planning work activity for the organization

San Francisco, CA

Service Operations Leader

San Francisco, CA

Powlowski-Hauck

San Francisco, CA

Service Operations Leader

Drive North America EHS performance in the field by increasing awareness and leveraging best practices to improve safety performance in the field
Drive adherence to standard work processes and assist with Project Management training on new products and tools
Provide guidelines for Deployment team to optimize the execution of works, maximizing revenues, margins and absorption
Manage the maintenance of data management tools through effective reporting
Provide technical support and manage first level escalations of technical issues
Drive Service Agreement growth through compliance tracking and improvement in job estimation for cost/price improvement
Create, leverage, and drive usage of new technician services tools through sharing of best practices and approaches on a coordinated basis across the SBU

present

Los Angeles, CA

Senior Operations Leader

Los Angeles, CA

Reichel-Balistreri

present

Los Angeles, CA

Senior Operations Leader

present

Develop & lead client acquisition support team strategy which includes effective structure, tracking & impact to: Complex Seminar Series Program & other marketing events. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure advisor marketing events are entered correctly in Contact Manager. Ensure seminars are tracked and reported to the region
Lead & manage financials & related systems. Design/implement processes/procedures that effectively support the business. Review advisor expense reports & approve in accordance with Region/Corporate policy. Regular review of Complex P&L with RDO/CD/BMs. Assist with budgeting & problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting & correcting errors. Identify
Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance
Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
Demonstrate mastery of the intricacies of interactions and dynamics in Agile teams, manage consistent and effective rhythms for agile & lean start-up rituals and artifacts
Lead site performance through Key Performance Indicators, training & development, performance management & employee counseling, data reporting & analysis
Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the operation

Education Education

Bachelor’s Degree in Business Related Field

Cornell University

Bachelor’s Degree in Business Related Field

Skills Skills

Knowledge of professional discipline and applies knowledge to influence decisions
Excellent relationship skills, highly collaborative and can build strong rapport and credibility with various levels of leadership throughout Card Services
Considerable experience in operations in a global professional services environment
Strong business partner with ability to manage influence upward and downward within function or cross functionally
Demonstrated ability to interact successfully with the highest levels of any organization and be able to work cross-functionally within Cerner
Knowledge of industry participants, processing practices, coupled with ability to negotiate and collaborate
Approachable and capable of building successful personal and strategic relationships
Strong leadership skills with proven ability to influence leaders of all levels and communicate with diverse stakeholders
Proven ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and able to find solutions
Implement training program with emphases on quality, efficiency, process variability, and maximum employee flexibility

Create a Resume in Minutes

15 Operations Leader resume templates

Read our complete resume writing guides

ETC GI Operations Leader Resume Examples & Samples

Works well under stress
Excellent presentational skills both upwards and downwards – able to engage the audience
Proven programme management and/or operational management skill
Good process design and documentation skills
Good understanding of technology and systems
Organized and able to multi-task, prioritizing conflicting demands on time and resources
Detail oriented but also able to see the broader picture
Basic immigration knowledge desirable
Knowledge of GFIS, GTAC and our other internal financial and approval systems, highly desirable
Significant experience running large scale mobility engagements e.g. Assignment Services, Global Mobility, Global Immigration. Applicants with similar experience in BTS, ACR, GCR or Advisory would also be considered. This is an experienced SM to PPED role. A SM candidate should be on a PPED career track
Familiarity with BIT a plus (OGS familiarity would also be helpful as inputs are similar)
Experience directly managing at least 5 people at all levels and oversight responsibility for geographically dispersed client service teams of as many as 50 would be a real plus
Stakeholder management in terms of reporting and regular updates
Practice and procedures change management
Experience in running virtual teams that operate in a global client service team environment across service and sub service lines and geographies with matrix reporting

Operations Leader Resume Examples & Samples

Work collaboratively with the respective Global BMC pillar leader to develop and execute against budget/financial plan, including forecasting process
Develop and lead operating protocols for the pillar
Oversee project management oversight for BMC leadership on key programs and initiatives
Take responsibility for the tools and approach for the BMC function on a global level
Manage and direct creative and agency resources within the pillar
Ensure that BMC adheres to firm policies such as BRET and contract management
Facilitate utilization of GEMA and other tools to ensure that relevant client information is input into client relationship management CRM tools
Monitor time and expense reporting to ensure compliance with firm policies, including weekly submission of time reports
Provide guidance and direction to the BMC pillar Leader on financial and operating matters to ensure that they operate within budget
Identify opportunities for increased operational/financial efficiency and work with the Global BMC Operations Leader to share best practice
Serve as the key contact between BMC and other Area functional operational teams (e.g., Finance, BD Operations, Markets Operations, Talent) to ensure synergies achieved
Support and execute indirect cost reduction initiatives for the pillar
Collaborate across the BMC pillar teams to identify best practices, highlight key challenges and benchmark area BMC activities
Work to align ISPM measurement activities across the pillar, with a focus on delivering consistent ROI measures where available
Lead initiatives to deliver cost-effective agency services to BMC, e.g., working with Global Shared Services (GSS) and external services providers, implementing new tools and processes
Act as a key interface between Executive members in Pillar and Agency services, to manage capacity and priorities
Track new projects and validate against budget and strategic plan, measuring ROI up front
Connect all facets of the business when initiating, developing and implementing marketing and communications projects; enable knowledge sharing throughout BMC and EY; develop an ability to synthesize information from others; help the business address its big issues; serve as an organizational connector
Demonstrate strong communications skills, excellent influencing and networking skills and the ability to deal diplomatically with politically sensitive issues and situations
This role will be executed through the BMC Operations Network
Global travel will be required pending business needs
Experience in talent management and engagement preferred
Formal finance/accounting background is an asset
Experience in global transformational programs in a multinational environment

Senior Operations Leader Enterprise Data Resume Examples & Samples

Manages IT development resources and works closely with internal IT teams to execute large, technically challenging, development projects in a fast-paced, innovative IT environment
Executes multiple web-based application projects
Works closely with internal clients to develop and execute IT initiatives
Manages several large, technically challenging, development projects with direct impact to the business
Interfaces with business analysts and other internal clients to determine project requirements
Working knowledge of current technologies Experience developing and executing project plans
Demonstrated success at project management. Possesses analytical and negotiation skills
Significant demonstrated expertise managing packaged enterprise-level applications with complex data requirements within a large regulated financial services organization
Strong knowledge of ITIL procedures, including benefits & limitations Experience managing global teams in support of 24x7 business-critical processes
Understanding of controls, policies, and procedures required of regulatory applications
Awareness of data architecture, system architecture, software development, and project management principals"

Surety Service Center Operations Leader Resume Examples & Samples

Coordinating with Operational and Surety Practice Leadership to determine center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, customer-service standards, and contributing information and analysis to organizational strategic plans and reviews
Supervise a team of Team Leads/Supervisors toward the achievement of established center goals
Maintains and improves center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing system and process improvement and quality assurance programs
Provide overall leadership, mentorship, and training to center team
Oversee delivery of surety services to ensure that they meet or exceed Willis quality standards for service delivery in terms of speed, accuracy, and technical content – ultimately driving client retention
Drive service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc)
Ownership and accountability for creation and achievement of department goals
Meets center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Prepares center performance reports by collecting, analyzing, and summarizing data and trends
Provide ongoing development of new improvement opportunities and consistent service platform that supports sales, service, and placement
Coordinates and manages regular communications with retail offices relevant to center programs
Ensure process implementation and compliance with Willis corporate and regulatory standards including actively driving implementation of the Willis Standard Operating Procedures and ensuring that compliance standard are fully implemented and monitored
Bachelor's degree in a business related field or equivalent training/experience
Minimum of 8 years of insurance industry and/or brokerage work experience related to servicing accounts along with handling of national accounts
Minimum of 5 years of managerial or leadership experience
Must have strong knowledge of Surety products and programs, including extensive customer contact
Demonstrable experience building a vision, goals and achievable business plan(s)
P&C license required within 60 days of employment
Strong customer service, presentation and organizational skills
Self-motivated with the ability to work effectively as part of a team in a fast-paced, dynamic environment where superior time management and prioritization skills are essential
Demonstrated excellent written and oral communication skills and interpersonal skills

IT Operations Leader Consumer Resume Examples & Samples

Maintain close relationships with key stakeholders to ensure technology services are meeting the needs of the business – especially in relation to delivery, availability and responsiveness of those systems
Influence the strategies and activities across the technology service delivery teams to ensure the organisation’s priorities and needs are met
Overseeing the IT Infrastructure and support budget of ~$45MM per annum supplied through ~30 FTE and 300+ contingent workers
Manage the ~$5MM RTS (Ready to Serve) Project budget
Manage numerous third party relationships with suppliers to ensure delivery of seamless support services
Ensure rigorous controls are in place around key IT governance processes including asset, contract, invoice and change management and disaster recovery
Tertiary qualifications in a related discipline
Minimum 10 years experience in leading large support functions with a focus on availability and productivity
Minimum 10 years experience managing significant outsourced arrangements based on delivering against key service levels
Minimum 7 years experience in managing each of at least 3 of the key technologies in support
Knowledge of the Financial Services industry and the supporting Technology
Demonstrated ability in the creation and provision of performance dashboards and current knowledge of achievable performance
Understanding of current and potential future developments in technology
Demonstrated ability in the management, analysis and presentation of support related communications
Demonstrated and current experience in managing technology across multiple sites
Broad understanding of the Business, its processes and its organisational set up
Clear understanding of how the technology supports the Business processes and ability to clearly articulate this connectivity
Ability build and maintain a network of key contacts across the business
Excellent Communication skills
Negotiation and influencing skills
Demonstrated Leadership ability/influencing skills – to engage and drive 3rd party/internal suppliers
Organisational skills
Change Management skills

Operations Leader Human Capital Resume Examples & Samples

Direct management of client service associates and/or Service Team Leaders
Training and Professional Development
Recruitment and selection of Client Service candidates
Onboarding of new hires
Training and development (coordination of external resources and ongoing coaching and development of team)
Establishes and monitors best in class client service deliverables, processes and procedures to meet and exceed client expectations, while keeping profitability of the account as direction
Accounts receivable and expense management
Drive the use of Willis Resources
Support sales process
Manage collaboration with Centers of Excellence (claims, accounting, offshore services, etc)
Drive adherence to Willis corporate standards (Epic, WillPLACE, WEM, SOP, SOX)
Monitors scope of services against HCP revenue
Obtains client feedback and discuss ways Willis can further assist in partnering to achieve client’s business objectives
Submits business operations documents as required, with recommendations, for review and approval
Support and implement corporate policies and procedures, including Willis Group and the National Human Capital Practice
Manages expenses
Responsible for WEM Compliance

Operations Leader Resume Examples & Samples

Will manage a portfolio of customers (owned and serviced) for operations in a specific region
Serve as the point person, responsible for all queries and correspondence regarding their portfolio of customers
Manage accounts and resolve issues as they arise with external and internal customers
Attend regional customer events where necessary Represent operations at the GECAS weekly regional meetings/conference calls
Provide advice, input and opinion as required to deals in progress
Manage PQR for their customer base
Work with deal teams on new aircraft deliveries, re-deliveries and restructurings ensuring process compliance
Provide inputs as required for serviced assets reporting and compliance
Manage controllership, policies and procedures for their portfolio
Define efficiencies in operations via participating in IT & process improvements
Minimum of 3 years operations experience in a financial services and/or leasing company
Successful previous experiences in customer communications as well as working cross-functionally within a business
Will have participated in a functional project or process relating to customers or compliance
Third level degree in business (finance, risk, marketing, economics, public administration etc.) or equivalent

Senior Operations Leader Resume Examples & Samples

Provide management of human resource functions for all staff in branches within scope. This includes: determining staffing needs in accordance to staff model, request, hire & allocate staff as needed. On-board and training. Lead & participate in performance management and partner with Complex Director on sales leaders PMPs. Conduct 1:1s with staff. Provide leadership, coaching and mentoring to direct reports. Formulate & implement Complex Director staff leadership development program and host monthly meetings with team
Support producer growth strategy including design/execution of effective systems & structure for: EAR on-boarding (new hire paperwork, practice set up, ACAT paperwork prep, technology set up & training, etc.), franchise-to-employee channel transfers, practice acquisitions (ACAT paperwork prep, etc.), novice (recruiting support, career fairs, practice set up, technology set up, technology training, etc.) Ensure EARs are successfully on boarded and staff resources are appropriately allocated for a positive experience for the EAR and their clients
Lead & manage financials & related systems. Design/implement processes/procedures that effectively support the business. Review advisor expense reports & approve in accordance with Region/Corporate policy. Regular review of Complex P&L with RDO/CD/BMs. Assist with budgeting & problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting & correcting errors. Identify expense reduction opportunities & implement solutions on an ongoing basis. Manage costs appropriately & establish & enforce expense guidelines as necessary
Develop & lead client acquisition support team strategy which includes effective structure, tracking & impact to: Complex Seminar Series Program & other marketing events. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure advisor marketing events are entered correctly in Contact Manager. Ensure seminars are tracked and reported to the region
Partner with Complex Director to lead & manage operational support. Determine leadership, staff & resource needs for the complex in order to drive business results & positive client experience. Re-align complex resources to achieve business results. manage & create reports as necessary/request. Track & analyze Complex vital statistics. Coordinate complex meetings. Manage calendar, travel, & email for Complex Director
Lead all real estate/facilities activities. Annually conduct Pride of Place surveys. Ensure real estate partners are used to ensure maintenance of brand standards. Ensure Single Office Policy is implemented. Partner with CD & BMs to appropriately assign seating. Represent the Complex in all major real estate activities. Review & ensure Branch Manager & staff are aware of the Annual Service Package. Effectively utilize the Customer Solutions Center for issues & maintenance. Provide reporting with respect to capacity, occupancy & forecasted growth needs
Partner with RRS to ensure effective compliance support processes are established. Assess for training needs & partner with RRSD and CD to close any opportunities identified
Strong written and oral communication skills to work with all levels of the organization. Strong relationship skills
Strong analytical, judgement and problem solving skills to analyze data, develop compelling solutions and/or make a recommendation
Previous successful supervisory experience including knowledge of HR rules and regulations. Previous budget management experience

Operations Leader Resume Examples & Samples

Lead/Manage activities that support business results, revenue growth, client experience & efficiencies in practice. Align/manage resources to achieve results for Organic: HVCA, GDC & Net Flows, Plans, Retention & DCM. Support producer growth strategy through design/execution of effective systems & structure. Execute on a support team strategy around client acquisition via an effective structure, tracking & impact. partner with BM to ensure Advisor business plans are completed/filed and marketing events are entered in Contact Mgr. Seminars are tracked & reported
Assist advisors/BM in servicing clients including preparing financial plans, conduct investment research & complete trades and transactions. Prepare & summarize client meetings by scheduling & confirming meetings, entering data into Contact Manager, creating agenda & summary of meeting, escorting clients to advisors & providing follow-up. Prepare & ensure new business paperwork processes successfully (prepare forms, obtain signatures, etc.). Provide general administrative duties (answering phones, processing reports, prepare correspondence, et-up files,etc.)
Lead/Manage foundational functions. Operational support (determine & realign leadership & staff needs). Create, manage, track & analyze reports & branch vitals (occupancy & future needs). Review advisor exp reports, Branch P&L, budgeting & problem solving, reporting/correcting errors, identify & implement exp reduction opps. Partner with RRS to ensure compliance support is established & assess & close training needs. Lead real estate & facilities, Conduct Pride of Place surveys. Ensure Single Office Policy implemented, annual service pkg & Customer Solutions Center utilization
Human resource management. Staff all non-sales position openings, on-board, train & performance management. Provide, lead & participate in leadership, coaching, mentoring & performance management for directs. partner with Sr Operations Leader & RDO to determine staffing needs; request, hire and allocate staff. Conduct 1:1s with staff. Execute on staff development program and host monthly meetings with team
Able to communicate with all levels within the organization
Detail orientated, strong math, and analytical skills. Good organization and time management skills
Process oriented and can work with a team. Proficient with standard business software applications
Bachelors degree or equivalent
Relevant Experience Required - 5 to 7 years

IAM Business Operations Leader Resume Examples & Samples

Maintain alignment of IAM vision with Information Security objectives and business requirements
Establish and provide metrics that provide visibility in to performance and efficiency of the IAM effort
Engineer, deploy, and maintain new data subsystems used in Identity Management and Access Management ecosystems, i.e. audit log repository and reporting, IAM Data Analytics capability that spans our multiple warehouses and repositories, ETL plant for effective and efficient data manipulation in and out of Identity Management and Access Management (IAM) context as well as between our own systems, and the seamless migration off and decommission of legacy repositories
Invent, build and deploy an effective data access control system that supports rule-based enforcement of data access for Pioneer and the Commerce Model (CM). Ideally it would have a way to share the rules across multiple representations (object and relational) of the same CM entities
Design, engineer and support a data base to host Identity Management and Access Management (IAM) Reference Data required to support our Identity Management and Access Management business processes. This may be enhancements or an aggregation of existing repositories, EMP and EPR
Consults businesses and evaluates functional requirements. Translates these requirements into information security solutions. Provides guidance to business partners about applicability of information security to meet business needs
Supports the documentation and accreditation processes necessary to assure that new IT systems meet the organization's information security requirements
Conducts strategic and operational-level planning across the full range of operations for integrated information and cyberspace operations
Responds to crisis or urgent situations to mitigate immediate and potential threats. Investigates and analyzes all relevant response activities
Establish a continual service improvement plan and improve overall IAM service, focusing on operational, process and resource efficiency
Represent Information Security in cross-functional meetings and projects
Bachelor's degree in Computer Science, Information Systems or equivalent related field preferred, with a minimum of 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 9 years of experience in Information Technology
Minimum of 5 years of experience leading and managing diverse, global medium-size software development teams (15+ staff) of employees and/or contingent workers
Minimum of 5 years of experience in information technology, with a focus on information security in one or more of the following areas: IAM, cyber threats, security operations, data loss prevention, threat intelligence, security architecture, policy/governance
Minimum of 4 years of experience leading and driving entitlement certification (aka attestation) programs across mid-to-large scale global enterprise
Minimum of 4 year of proven experience leading an attestation program with responsibility for developing metrics, escalation procedures and training
Minimum of 4 years of experience supporting auditors, audit inquiries, ad-hoc reporting and servicing enterprise needs for entitlement reporting
Excellent communication skills with the ability to work directly with senior business leaders. Financial services experience strongly preferred
Ability to work independently and solve problems in a dynamic, collaborative team environment
Experience with attestation COTS tools such as: Sailpoint, Governance Minder, Aveksa
Concepts and knowledge of role based access control, role based certifications and/or role mining
Strong interpersonal and oral/written communication skills, able to build relationships with people at all levels
Strong process and project management skills including the ability to manage several large initiatives simultaneously
Detail-oriented with strong conceptual, analytical, problem solving, decision making and planning skills
Effective problem solving and analytical skills; excellent written and oral communication skills; and demonstrated ability to interact with technical, non-technical, and business members of the organization
Ability to accurately interpret business direction and clarify technology's alignment with stakeholder needs
Knowledge of risk management processes, including steps and methods for assessing risk
Knowledge of information security program management and project management principles and techniques
Knowledge of Personally Identifying Information (PII) and personal Payment Card Industry (PCI) data security standards
Skill in applying confidentiality, integrity, and availability principles
Skill in assessing the robustness of security systems and design skill in conducting audits or reviews of technical systems
Ability to interpret and translate business requirements into operational cyber actions
Ability to prepare and deliver education and awareness briefings to ensure that systems, network, and data users are aware of and adhere to systems security policies and procedures

Operations Leader Resume Examples & Samples

Supervise new systems implementation, data migration, and work movement
Responsible for managing HEF LA operations team in support of new deal volume
Drives consistency, efficiency, and simplicity in operation's processes
Streamlines processes, continuously refreshes the process improvement roadmap, and
Bachelors degree in Finance or related field
Minimum 3-5 years of Operations experience in the equipment leasing industry
Minimum 3 years of team leadership experience
Bilingual: (Spanish-English or Portuguese-English)
Demostrated ability to drive change
Demonstrated ability to work well under pressure & multi-task day-today activities with
MBA in Finance/Operations *BB/MBB Certified *Systems: Siebel, PMS (Portfolio Management System) and Supertrump (Pricing Software) *Trilingual: Spanish - Portuguese - English. *Minimum 3 years International experience. *Clear demonstration of G.E. Values *Ability to provide fair and consistent managerial support to team. *Must have ability take initiative

PSM Operations Leader Resume Examples & Samples

Creates clear and attainable project objectives, from clear project requirements
Manages the constraints of the project parameters, of cost, time, scope, & quality
Creates detailed project plan documents and task-level assignments to organize cross-functional teams, including monitoring work efforts, identifying resource needs, performing quality review, status reporting, and escalating functional, quality, timeline issues appropriately
Tracks key project milestones and adjust project plans and/or resources to meet needs
Coordinates communication that impacts the scope, budget, risk, and resources of the work effort being managed
Consistent execution of SDLC methodology and governing processes
Bachelor’s Degree or equivalent experience in Information Technology, Computer Science or related field
Working knowledge of Operations processes and systems
Business liaison for operations in the Cincinnati call center
Process experience
Project Management Institute certification
Previous experience planning and managing large projects
Prior experience in the health solutions industry
Technical writing aptitude

Bank Operations Leader Resume Examples & Samples

Lead and manage Loan and Deposit Operations employees
Ensure the highest level of customer service to the bank's retail, business, and treasury management customers
Partner with IT in business case development and functional specifications for new technology and systems
Participates in development of units' policies and procedures
Serves as a resource for the lending/deposit and support teams

Rrt-operations Leader Resume Examples & Samples

Escalation point of contact for NA
Understand why the ticket has been escalated?
Involve the operations team and work towards resolving the customer escalation
Work closely with employee to help him resolve his issue [call / email him depending on the criticality of the issue]. Follow up till closure
Record each escalation and analyze them as Agent or Process related concern
Analysis on escalations and suggest improvements [Temporary or permanent process changes]
Reach out to back office team on a periodic basis to let them know all process related escalations
For all escalations that are as a result of Agent issues, ensure that the agent is coached by their manager
Identify repeated issues / repeated agent errors and suggest improvements by working & discussing with NA Center Manager
Incontact Cloud
Knowledge of Incontact architecture and infrastructure globally : This will help you in understanding the technical problems to a certain extent and help you in participating and involving in those discussions
Know the point of contacts/ functional ids to highlight issues
Good understanding of Incontact features
Incontact Access validation management process [Critical], understand costs implications if this is missed any month
Incontact new / replacement access approvals process
Point of contact for NA Incontact issues : This will require you speaking / coordinating with Incontact IT team, creating ticket, follow ups etc
NA Incontact new requirements, modifications [Ex: US_IVR change, PIN reset & incontact pop application issues. Existing Ticket#: 762.Ticket already in action by respective teams]
For the above ticket , support on Incontact Recording requirements
Participate on discussions with me & operations team on Incontact related projects [ex: Att project, Alternative line for mexico ] , issues (ongoing incontact issues)etc
Zendesk Cloud
Monitoring suspended queue and highlighting operations team (All WFMs ) if the volumes increased on this queue
Monitoring suspended queue to check if there are no issues
Ensuring the team is aware of new enhancements and they utilize them effectively
Good understanding of all Zendesk reports. Understand the various reports available on Zendesk. This will help you in supporting adhoc report requirements from ESC and other teams
CR process for new Zendesk requirements [new feature request, new reporting needs]
Understanding risks highlighted by operations team that are linked to Zendesk. Discuss & explain Zendesk admins the issue and discuss to come up with mitigation plans / minimizing the impact
Zendesk access approval process [can be my delegate]
Participate on discussions with me & operations team on Zendesk related projects [ex: CHAT , testing etc]
Global KPI’s and ESC connections
Understanding of global KPIs [Primary / Secondary ]
Consolidating Global KPI’s in a required format for reporting requirements
Validating KPI data provided by operations from Zendesk
Know KPIs that have Incontact dependency / Zendesk dependency to get the KPI data for consolidation
Meet global timelines for submissions
All connections related Adhoc work

Emeia BD Operations Leader Resume Examples & Samples

Supports the EMEIA Business Development Leader in implementing the Area BD strategy
Builds relationships with Global, Area and Regional leadership teams, Regional operations teams and business development executives to provide operational support required to implement the go-to-market initiatives
Plays a key role in championing the business development culture within the Firm through education and knowledge sharing with account and pursuit teams, and other CBS functions; may directly coach account and pursuit teams on business development strategies
Directs and manages the BDOL network
Owns the overall annual BD budgets and manages expenditures in order to operate within approved budget guidelines
Supports the EMEIA BDL by monitoring and communicating revenue results, wins and opportunities
Work with the EMEIA BDL manage and direct GTM activities e.g. Sales Navigator roll out
Supports the operational activity/connectivity of the EMEIA GOT
Develops and maintains a management structure with the Operations team to oversee day-to-day team execution. Provides coaching and direction to managers on resource allocation and personnel development
Responsible for the selection and management of the Area BD operations team, including their growth and development
This position will work with senior firm leadership (Regional BDLs, Area Service Line BDLs, Area Account Leaders)
Role has Area scope and, consequently, decisions have a broad impact
Must have the ability to influence and drive change in behaviors needed to enhance client interactions
Applies in-depth knowledge of the business, resources, leveraging relationships, communications and operational effectiveness to complex projects and initiatives
A high level of complex, conceptual problem-solving ability, a wide sphere of influence and a broad-based network are expected
Must be able to work within a matrix organization – with excellent cross cultural awareness
Must make decisions, such as prioritize relationships to develop, negotiate with clients (external and internal) and overcome obstacles with minimal supervision
Demonstrated success in building internal and external relationships at a senior level
Proven track record of success in at least one of the following, business development, operations management, brand management and marketing
Excellent project management skills, proven team building and interpersonal communication and writing skills
Proven record in leading and delivering organisational change
Influencing skills
Executive presence

Operations Leader Resume Examples & Samples

Support the acquisition, deepening and retention of new and existing clients
Assist with monitoring teller referrals to help ensure that the requirements are met
Assist with branch fee collection and customer service activities
Special assignments as requested
Community involvement as requested
High School Diploma. - Minimum of 3 years branch operations experience
Demonstrated ability to lead and coach branch personnel on compliance related issues
Strong knowledge of banking policies and procedures
Minimum of 3 years cash handling experience
Understanding of balance sheet (PNL) concepts
Demonstrated experience with problem solving skills involving moderate to complex client issues
Demonstrated organizational skills while managing multiple tasks
Ability to interact with business partners such as Key Investment Services, Mortgage and Business Banking sales professionals
A solid understanding of operations (audit, compliance, fraud, loss)
Working knowledge of Teller related software, PC (MS Windows and Office Products including Word, Excel, etc). –
Undergraduate degree in business related field
Knowledge of bank products and services, including how to open new accounts
Working knowledge of branch network and internal support system
One year call center, customer service, telesales, telemarketing or retail experience
Working knowledge of Teller21, Hogan, OLDS, CE Desktop

SVP National Construction Operations Leader Resume Examples & Samples

Overall accountability for Construction Services Group (CSG) performance results; working with Senior Leadership Team to identify, spearhead and leverage new market and client service opportunities within their local geography, determine causes for underperformance, and identify necessary corrective action where objectives are not being met
Visibly representing Aon within the construction industry through participation of professional, business and community associations and the insurance industry. Establishing targeted business networking strategies and use of these networks and platforms to drive new business for the branch
Overall accountability for performance development, cross training and succession planning initiatives in support of the attraction, retention and motivation of key CSG talent
Keep the National Construction Services Group organized and focused on a business plan
Support with tools, resources and training the execution of business disciplines within the National Group
Support the development of a quarterly financial plan that ties back to a yearly business plan and create adjustments based on performance
Implement all Group better practices that apply within the Group in a timely manner that deal with improving execution and financial performance
Work with National Practice Leader and CSG Executive Team to formulate budgets and monthly financial planning measures to meet goals, and communicate them to CSG leaders
Participate in leadership team meetings, and monthly senior leadership team meetings to focus objectives
Interprets financial performance and adjusts best practices, personnel, and resources accordingly with leadership team based on performance
Is responsible for acting as the driver to operational enhancements to insure better practices are always brought to the forefront and discussed by leadership team
Will keep up-to-date with current business practices, industry trends, operational improvements, and market conditions to maintain the CSG’s development and efficiency
Keep the National Group organized and focused on a business plan
Implement training and skill development programs as directed by the leadership team
Define what constitutes employee performance based on specific KPI’s and drive implementation, and communication to all
Progressive experience in Construction industry and commercial insurance and surety brokerage with a minimum of 5+ years’ experience in a regional/industry/branch leadership role
Demonstrated executive leadership presence in the insurance community and within the market
Previous formal or informal experience in managing teams or direct reports
Excellent knowledge and understanding of commercial insurance and surety
Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships
Entrepreneurial attitude with keen negotiation, business acumen and problem solving skills
Strong organization and time management skills, able to multi task and manage projects
Ability to work independently as a self-starter; committed to delivering the highest in client service, quality and results
Strong client relationship management capabilities
The ability to embrace change in support of the industry group and company’s goals
Professional demeanor with positive attitude

Services Channel Operations Leader Resume Examples & Samples

Deploy Service Channel Operational Framework execution inside your country considering service operating KPI
Deploy channel strategy and initiatives with co-operation and guidance of Regional Services Channel Management Director & Country Service Manager
Work with CSM and Sales Channel Operations Manager to qualify, onboard, and manage service/channel partners in the country
Work with local Service Sales Manager to drive in-country service growth strategy with service/channel partners
Enhance the utilization of existing channels with a view to integrate or split and simplify where appropriate, help formulate strategies for identifying, developing and managing new channels by leveraging synergy within allocated territory
Execute regular operating mechanism for performance reviews with channel partners and channel sales teams. Participate in business reviews/forecasts for regional sales management to ensure constant flow of information between channel and GE
Manage channel partner relationship on day to day basis and provide transactional support compliance
Maintain & Track channel inventory and installed base data
At least 3-5 years’ experience working in a regulated medical device or healthcare industry, quality control/assurance, preferably with working experience in Service and Commercial organization
Demonstrated experience in leadership of distributed teams and managing in a matrix environment
Strong process, analytical and communication skills
Customer focused mindset with proven ability to respond quickly to internal and external customer needs
Ability to energize, develop and build rapport in matrix organization
Proven coordination and influencing skills in a global environment
Direct and/ or indirect leadership experience
High ethics and integrity
Fluent in English communication

Technical Operations Leader Resume Examples & Samples

Professional training in electrical engineering sector (electrician, power electronics system, mechatronic engineer)
Team Leader experience, Team player, cooperative, interested in further development
Wind Turbines experience , some experience of handling clients
Familiar with MS Office and PLCs
Structured method of working and analytical abilities
High degree of flexibility, able to work under pressure and motivated person
Able to work at heights
Able to travel inland and abroad
Fluency in English and Urdu
High degree of quality awareness; excellent fault finding and diagnostic skills combined with the ability to detect and remedy faults, defects, problems
Confident personality
Willing to work sometimes also at the weekends
Driving license
Foreman or equivalent experience
Depth knowledge in the fields of control engineering, hydraulics,

Services Channel Operations Leader Resume Examples & Samples

Prior GEHC experience
Understanding of the Field Sales/Service delivery processes
Ability to influence decisions with Service/Sales leaders
Strong knowledge of computer programs and Information Systems databases

IT Operations Leader Resume Examples & Samples

Ensure availability and reliable operations of infrastructure, systems and other services used by GE Global Operations users including the support of the financial close process
Define operating structure and processes including change and incident management procedures to provide world class support and drive operational excellence
Oversee and provide hands-on technical direction during operational incidents including proactive business communication
Build a strong customer focused team and culture that focuses on delivering solutions in a productive, efficient manner, working across technologies and geographies
Seek, share and implement best practices. Identify opportunities for continuous improvement of the IT operations framework
Ensure excellent relationship and collaboration with key global partner organizations
Operate within a multi-cultural, matrix organization, ultimately driving aligned and clear expectations for the organization
BS, BA, MS or MBA in engineering, information technology, computer science or related technical field
Relevant professional experience including proven track record of leading teams and providing IT operational support for large and diverse user communities in or outside GE
Outstanding organizational, presentation & communication (oral & written) skills, fluent in English
Strong ownership and accountability with proven track record of execution
Process improvement mind-set, understanding of key operational processes, ability to drive process excellence and standardization
Budget & resource management experience
Experience in leading culturally diverse teams, cultural awareness & sensitivity
Effective interpersonal & influencing skills, proven ability to develop and maintain team and client relationships, both in immediate and remote contexts
Excellent networking skills and ability to work effectively in matrix organization
Flexibility to meet tight deadlines, comfortable delivering against quantitative and qualitative performance metrics
Team player and proactive attitude
Self-starter & quick learner
ITIL or Project Management certification
Experience with ERP systems – primarily Oracle EBS or SAP
Shared services experience or solid understanding of shared services dynamics
Experience with GE Enterprise Standards
Proficiency in SAP, Oracle, CRM, Service Now or BI tools is an advantage

Project Operations Leader Resume Examples & Samples

Leads the regional project operations team including lighting designers, applications engineers, deal managers and project co-ordinators to deliver on all operational requirements of the ITO commercial phase
Develops capability of the team; assesses skills, identifies capability gaps and addresses development needs to deliver exceptional customer experience
Increases the effectiveness of the sales team by assuming responsibility for all operational elements in the ITO process; driving excellence and improving conversion rates and competitiveness
Works closely with the sales team to evaluate pipeline, determine highest potential opportunities and allocates time and resources accordingly
Manages all operational phases of a project from inquiry to order; supports the sales team with deal strategy, planning, allocation of lighting design and applications engineering resource, bid preparation/presentation, engaging cross functional support based on opportunity details to bring about the successful closure of a deal
Designs and applies ITO tools and processes that will increase the effectiveness of the regional project operations team and the sales team
Contributes to simplification of the project operation processes including development of deal strategies (in conjunction with the sales team), proposal generation, advanced release process, risk mitigation strategies and compliance to provide total customer satisfaction and excellence
Ensure all steps and requirements of the ITO process are completed accurately and on time
Defines mechanisms for proactively disseminating project information to all internal and external stakeholders over the duration of a project
Establishes required relationships with all functions to ensure seamless coordination in maximizing service and responsiveness to customer requirements
Works with the Supply Chain team to identify and secure installation partners where appropriate
Proactively seeks to understand the customer needs and adapts to meet those needs
Educated to degree level or equivalent within a Business/Commercial/Technical discipline or equivalent knowledge and experience
Strong commercial operations/project management background,
Technical knowledge of lighting design, applications engineering, controls
Experience in building solutions and proposals for customers and preparing successful deal strategies
Experience of leading and successfully managing the performance and development of a team
Experience in leading customer excellence initiatives
Demonstrated ability to set strategic plans and execute them, strong in execution and coordination of a team
Strong analytical and process skills
Demonstrated clear thinking with effective communication at all levels
Strong presence and ability to interact with senior leadership, strong influencing skills
Proven ability to build relationships and influence decision-making and processes at senior/board levels
Ability to work cross-functionally and cross-culturally
Demonstrated orientation towards business growth with a high degree of personal initiative, drive, pragmatism and resilience
Fluent written and oral English language proficiency

Service Business Operations Leader Resume Examples & Samples

Responsible for service P&L in his/her product segment and/or geographical area
Drives and follow up invoicing process (for Contracts and Non contracts)
Drives financial closing with the finance team
Interfaces on regular basis with the HQ Business Operations team for best practices sharing and/or needs for improvements
Degree in business or related field of study with a minimum of 5 years experience in an operations leadership role
Excellent verbal, written, and communication skills
Proficient in the soft skills necessary to be an effective project manager
Proven project management experience in complex environments
Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels
Ability to manage team members

Data & Analytics Ingestion Operations Leader Resume Examples & Samples

Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering from an accredited college or university
Minimum of 5 years of experience in an information systems design, implementation or operations
Minimum of 5 years’ experience with data integration and ingestion tools (i.e. Informatica, Talend, HVR) and other middleware technologies, with strong emphasis on near-real time data exchange
Minimum of 4 years of ITIL process experience
Minimum of 8 years of experience leading IT projects / teams
Minimum of 5 years of experience in Analytics, Data Warehousing or Business Intelligence (BI)
Minimum of 5 years’ experience with relational data; minimum of 1 year with big data experience
Proficient in SQL, PL/SQL with minimum of 5 years development experience
Minimum of 2 years’ experience with enterprise scheduling (i.e. Appworx)
Familiarity with cloud products and strategies; experience supporting cloud hosted platforms
Experience with defining and executing disaster recovery and business continiuity plans
Strong team player, with the ability to collaborate well with others, to solve problems and actively incorporate input from various sources
Ability to anticipate obstacles and develop plans to resolve those obstacles
Change oriented, with the ability to actively generates process improvements, support and drives change, and confront difficult circumstances in creative ways
Superior organization, coaching and interpersonal skills, combined with effective leadership, decision-making, and communication
Demonstrated acceptance and adherence to high ethical, moral, and personal values
ITLP Graduate (Internal Only)

Project Operations Leader Resume Examples & Samples

Planning & tracking the financial budget necessary for the project
Coordinating with both cross functional and his/her team members frequently for updates regarding the work in progress
Monitoring the progress of the projects
Supervising billing reconciliation and ensuring that POs billed 100% complete
Initiating the projects for direct shipment, or contract for third party vendors and working until the project is completed
Responsible for coordinating project schedules with the Contract management team and maintaining tracking reports
Discussing updates with the Project Managers
Routing of projects to Project managers according to set guidelines
Assisting with weekly project execution calls and following up with project/contract managers
Reminding the project managers to perform monthly project maintenance in SFDC
Track and report out on change orders
Lead and drive accountability for quarterly roll-up of all sales and CM working closely with finance, product lines and internally with the team in order to provide inputs to sales pacing for projects. This includes backlog cleansing and building estimates
Facilitate Net Promotor Score for the region
Coordinate the project scorecard preparation and drive the monthly ‘CM’ operating mechanism
Work with product operations leaders and teams to create a roadmap of continuous improvement projects and track the implementation and the effect on the customer facing metrics
Apply Lean Six Sigma tools to improve process capability and eliminate defects
Lead and facilitate cross-functional project teams to drive standardization, and simplification in our wing-to-wing processes
Assisting with tracking of training for project operations
Bachelor’s degree from an accredited university in an engineering or business
Significant experience within the Electrical Distribution business w/
Proficient in Microsoft Office Tools,
Works well in a self-directed environment

Service Operations Leader Resume Examples & Samples

Manage a cross functional project team throughout all phases of project cycle
Gather, analyze, and prioritize projects to deliver to financial commitments
Ensure all required processes are followed on project execution to prevent Quality & Fulfillment issues after conversion
Develop and present slides for business segment reviews
Provide leadership and direction for participants and stakeholders responsible for the project
Manage revenue associated with projects
Provide technical support and manage first level escalations of technical issues
Manage the maintenance of data management tools through effective reporting
Drive adherence to standard work processes and assist with Project Management training on new products and tools
Translate Customer needs and requirements into detailed Project plans shared with other functions involved and driving internal execution to meet the targets
Identify and report any quality or compliance concerns and take immediate corrective action as required. 1. Bachelor's degree and minimum five years of project management experience ; or a High School Diploma/GED and minimum ten years of project management experience
Proven leadership and effective decision-making capabilities
Negotiation skills and experience
Ability to monitor and manage critical path elements of consolidated projects
Experience with large-scale project management where deadlines were met on or ahead of schedule
Healthcare Technology management experience
Vendor implementation experience
Ability to apply managerial and leadership concepts and techniques (e.g., plan, execute, direct, coach, mentor, evaluate, control)

Operations Leader Resume Examples & Samples

Bachelor's Degree in Electrical, Mechanical, or Plant Utilities Technology or related field
Minimum of 5 years of experience in a utilities support or facilities organization
Computer Skills; Microsoft Office suite of programs
Ability to effectively lead others in a unionized environment
Bachelor's Degree in Electrical or Mechanical Technology or related field
Minimum of 3 years of electrical or mechanical maintenance, repair, and installation experience
Minimum of 2 years of experience in a facilities or utilities maintenance organization
Obtain working knowledge of the MAXIMO work order system, GE purchasing systems, Oracle R12, GE Accounts Payable system (AP), invoice resolution, & Kronos
Possess effective communication skills and ability to interact with all levels of the workforce

Operations Leader Resume Examples & Samples

Act as a leader on specific tasks that require a broad experience base - EU programs and section specific projects
Identify plans to ensure technical requirements, costs, and schedules are met
Interface with external organizations and supporting functions, and directs / coordinates the efforts of project team members in order to accomplish overall goals
Facilitate interaction of staff members with each other and external organizations
Collaborate with management in setting realistic and challenging financial and operational goals
Periodically prepare and implement supporting work plans which are considered a supplement to this guide
Assist the staff contributor or manager in planning work activity for the organization
Actively Participate in Financial Planning and Analysis process for Gas Turbine Center
Prepare data for budget revisions, track progress and spending, communicate financial statuses and results
Coordinate and track EU programs eligible costs
Bachelor's degree in engineering(or equivalent in knowledge/experience)
Fluent English, knowledge of the financial business English
Strong experience in operations in a complex multinational organization
Very good knowledge of financial processes, accounting principles, budget preparation and controlling
Experience in managing EU projects
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact

Operations Leader Resume Examples & Samples

All aspects of the day to day, tactical and strategic operations of the site including limited operational budget
Managing, leading and development between 40 and 70 direct reports (including temporary staff)
Meeting business and customer contracted and/or targeted Delivery and Quality Performance criteria
Develop & Mature functional Management Operating System to achieve a robust escalation / continuous improvement culture through Leadership Standard Work
Ensure Quality Management System processes are maintained in accordance with ISO/EASA/FAA and all other approved standards
Maintain strong 5S culture and ensure facility/ factory footprint meets expected standards of cleanliness

Field Operations Leader Resume Examples & Samples

Matrix Manager Leadership to Field Service Manager’s staff for supported branches
6 years of industry experience with process controls
3 plus years of experience in Honeywell Distributed Control Systems

Operations Leader Resume Examples & Samples

Maintain a positive work environment to promote safety, housekeeping, and human relations
Ensure the economic production of quality products and services
Ensure that assets are properly managed and maintained
Promotes continuous improvement in safety, quality, delivery, cost, and
Actively demonstrate Safety as a value through active leadership, positive influence of mindsets and by identifying and addressing risks to prevent loss to our people, processes and materials, while ensuring compliance with OSHA regulations, corporate policies, and plant guidelines
Provide leadership, supervision, and coordination to ensure that crews establish and sustain standards in the areas of Safety, Quality, Delivery, Cost and People Development
Strengthen communication and accountability of self-managed teams in respective area
Maintain positive employee relations to enhance continued operation of a successful mill
Develop plans to continuously build technician capability; provide coaching to crews and functional leaders for career development
Engage in open and timely dialogue, through the use and exercise of independent judgment, with asset team to provide supervision, coaching, progressive discipline and/or praise, and other feedback to employees on job performance, career growth, opportunities for development and recognition to reinforce growth and modify employee behavior
Provide leadership and input to ensure the organization attracts, hires, develops, and retains the best people and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results
Lead lean capability development and utilization of lean tools; continuously evolve the Daily Accountability Process, Standard Work & Leader Standard Work
Provide effective leadership and supervision for maintenance work performed and/or mechanical process changes made in their area of responsibility to ensure the least possible amount of downtime and ensure efficient operations
Evaluate recommendations from engineering sources for product or process innovations to ensure changes compatible with operating goals
Develop and ensure the implementation of special plant and corporate projects to meet cost management objectives, increase company profitability, and meet changing production requirements
Ensure the effective application of internal control systems and procedures applicable to the functional areas of responsibility by proving management direction and support to the implementation, maintenance, and audit of corporate, company, and plant internal control policies, instructions, and procedures
Develop and lead system, process, and standard improvements in operations. Provide leadership of focused improvements within the team to both aid in building peer capability and effectiveness
Bachelor degree or equivalent industrial experience
Ability to organize and plan, delegate responsibility and authority, lead and motivate people, and maintain effective employee relations with peers and subordinates
10 years total experience with a minimum of 4 years of leadership experience in Operations, Engineering or Maintenance
Experience in Continuous Improvement and Lean Six Sigma is a plus

Operations Leader Resume Examples & Samples

Maintain a positive work environment to promote safety, housekeeping, and human relations　
Ensure the economic production of quality products and services.　
Ensure that assets are properly managed and maintained　
Promotes continuous improvement in safety, quality, delivery, cost, and　
Actively demonstrate Safety as a value through active leadership, positive influence of mindsets and by identifying and addressing risks to prevent loss to our people, processes and materials, while ensuring compliance with OSHA regulations, corporate policies, and plant guidelines.　
Maintain positive employee relations to enhance continued operation of a successful mill.　
Engage in open and timely dialogue, through the use and exercise of independent judgment, with asset team to provide supervision, coaching, progressive discipline and/or praise, and other feedback to employees on job performance, career growth, opportunities for development and recognition to reinforce growth and modify employee behavior.　
Provide leadership and input to ensure the organization attracts, hires, develops, and retains the best people and fosters an environment which motivates a diverse team to fully use its capabilities in achieving desired business results.　
Provide effective leadership and supervision for maintenance work performed and/or mechanical process changes made in their area of responsibility to ensure the least possible amount of downtime and ensure efficient operations.　
Evaluate recommendations from engineering sources for product or process innovations to ensure changes compatible with operating goals.　
Develop and ensure the implementation of special plant and corporate projects to meet cost management objectives, increase company profitability, and meet changing production requirements.　
Ensure the effective application of internal control systems and procedures applicable to the functional areas of responsibility by proving management direction and support to the implementation, maintenance, and audit of corporate, company, and plant internal control policies, instructions, and procedures.　
Develop and lead system, process, and standard improvements in operations. Provide leadership of focused improvements within the team to both aid in building peer capability and effectiveness.　
Bachelor degree or equivalent industrial experience required

Innovation & External Operations Leader Resume Examples & Samples

Transformation of our innovation performance and delivery capabilities to improve quality & reliability while reducing the cost of our existing products
Make Capital management
Engineering excellence programme management
Virtual team process development
Engineering organizational capability and talent development
Innovation pipeline development and management including processes & systems
Strategic partner development for Make
Transforming the technology capabilities and performance of our external partners including sustaining engineering and partner development
External Ops & Partner Development
Directing the activities and development of the supplier sustaining engineering and partner development teams, providing expert technical / business / project leadership to the GO Procurement organization in areas of External Manufacturing & Source encompassing multiple platforms and technologies
Providing typical day-to-day sustaining engineering support to achieve and maintain business objectives. This includes engineering and technical oversight of products made within the value streams of our external partners across the globe
Lead and direct the partner development activities and strategic roadmap to transform supplier innovation
Engage with functional area partners within individual operating companies and the GO procurement, enterprise partner development and cost gap engineering to improve quality, service , growth and value, and support strategic initiatives
The scope of responsibilities encompasses the DePuy Synthes product portfolio and all DePuy Synthes business units, a global network of external partners, and cross operating company support, as required
Support our external supplier base in the development and delivery of new products
Build and execute a pipeline of technical projects with external partners to meet or exceed business targets in Quality, Service, Growth and Value over the next 5-10 years
Build a collaborative and open innovation culture with our key external partners to delivery on ambitious business goals
Develop and execute tactical and strategic plans, manage department and project budgets, and create actions plans to address potential or actual supply interruptions
Champion the development and deployment of the Ci2 innovative process in collaboration with the Strategy and Deployment GO team
Management of non-functional specific engineering projects and programmes
Develop and maintain a portfolio and project management system for the cluster that meets business requirements
Develop systems and processes that deliver efficiencies in the engineering team WW and champion lean deployment
Develop and manage an effective metrics management process for engineering team
Ownership for the virtual team process for technologies and values streams ensuring it is delivering value and integrated in the business plan process
Engineering Excellence
Ownership for the WW engineering strategic management and development process (Engineering excellence program)
Lead the development and execution of the WW engineering strategies to support functional transformation and excellence
Ownership of organisational capability to transform talent capabilities to meet future business needs
Champion engineering talent diversity programmes and initiatives to support higher business performance
Ownership of WW engineering standards development and deployment
Capital Management
Lead and direct the capital management process for Make
Transformation and continually improve the capital management process globally
Deliver cost efficient capital spend to meet BP goals
Lead the development and approval of the capital BP planning
Develop and management of a strategic pipeline of capital investments to meet our transformation goals
Manage effective and timely reporting of capital management metrics
Instill and maintain a sense of urgency and customer focus within the Innovation & external ops team
Develop collaborative networks with J&J Corporate Franchises
Work with engineering director & managers WW to ensure consistency within the engineering function at a plant wide level and deployment of standardized manufacturing technologies
Lead
Build and develop a high performing diverse team through the selection, recruitment and development of exceptional engineering talent, and the development of core technical skills and knowledge to support future growth
Responsible for all technical talent development within the team globally (directly or indirectly reporting). Develop compelling career development plans for each team member
Demonstrate strong leadership and a clear identifiable work ethos
Ensure ER issues are managed in a fair and reasonable manner in line with company policies, Credo values and Standards of leadership
Implement business plan objectives & strive to exceed business results
Promote a quality-focused culture within the team, ensuring adherence to cGMP’s and Quality Systems as defined in the Quality Manual
Champion HSEE within the team and the Implementation of safety/environmental requirements on purchase of all new equipment
Identify capital spend and budget requirements for key projects
Ensure that team projects are run cost efficiently and deliver manufacturability and reliable products
Provide timely and accurate central reporting on team project activities to the sponsors and senior management
Problem solving skills – To assist in maintaining project progress and on design issues
Previous portfolio & people management expertise developing and implementing processes for new products
Track record in technology & business development in a technical environment
Significant experience in a Global matrixed management role
Speaks English

Operations Leader Resume Examples & Samples

Strong Technical design and leadership skills in the areas of municipal distribution, collection, pump stations, reservoirs, tanks and technical aspects related to Civil municipal infrastructure
Strong understanding of Stormwater and sanitary design
Experienced in writing stormwater management reports, Development Site servicing Plans (DSSP) and building permits
Storm water modelling experience in XPSWMM and Infoworks desirable but not absolutely necessary
Bachelor’s degree in applicable discipline
Minimum of 15-20 years’ experience preferred

Operations Leader, Latin Resume Examples & Samples

Creates and propose a strategy for Latin American operations in the region
Creates a plan, seeks approval and deploys the strategy in the region
Analyses current operational status (maturity) of each country and identify also mayor challenges to reach standardization
Establishes a work plan by country to reach standardization of key processes
Coordinate with the local Ops teams in each country to assure continuity
Analyses global or regional tools/products to create bigger benefits for the local operations and region as a whole
Coordinate regional Ops training sessions
Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented and actively communicates the impact and provide potential alternatives to the Account Management team
Provides direction and measures the impact to the operation of travel supplier rules and changes, mitigating the impact of changes to the operation
Oversees, provides guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
Manages all aspects of the operation budget, including forecasting and budget planning and performance against budget
Validate and approve staffing needs and requests and presents to leadership for improvement
Responsible for all assigned administrative tasks
Participate in sales and marketing activities and offer operational assistance to meet company sales and growth objectives
Completes administrative tasks as required
Conducts meetings and training sessions as appropriate
Minimum of seven to nine (7-9) years corporate travel experience
Prior managerial experience of six to seven (6-7) years
8-10+ years’ experience in the travel industry
Prior budget and cost management experience
Thorough knowledge of the travel industry, fares and markets
Thorough knowledge of travel agency operations
Knowledge of word processing, spreadsheets, presentation, and email software
Ability to travel on a regular basis
Ability to work nights and weekends when needed
Bilingual English/Spanish, Portuguese desired
College degree, studies in Business Administration
Thorough knowledge of BCD Travel products and services
Six Sigma/DMAIC project management certification
Proficiency in Microsoft Office applications

Operations Leader Resume Examples & Samples

Responsible for overall performance of assigned work group, including safety, quality, cost and output schedule performance
Responsible for coaching and improving individual employee performance to acceptable standards, including but not limited to workmanship, attendance, safety, and job performance
Administer plant work rules, including discipline for noncompliance
Serve as primary communication vehicle between leadership team and production employees
Provide leadership to continuously improve safety, quality and efficiency by the application of Six Sigma fundamentals
Assures employees are consistently being trained and developed so that talent is retained and succession plans remove gaps in bench strength
Participates on teams with other professionals to identify and implement best practices
Develop and implement recruiting and hiring strategies utilizing internal talent and external resources to meet current and future business needs
Administer talent management programs and processes to ensure that tools are being used to create value across the organization
Responsible for training and developing operators and assuring that all employees understand how to perform the job in a safe manner to quality and productivity standards
Maintain positive employee relationships within and between departments as well as other plant locations

Operations Leader EH&B Resume Examples & Samples

Designing and implementing a service delivery environment that optimizes the cost of delivery that addresses customer needs/expectations
Providing thought leadership & execution of best practices (e.g. Workforce management/optimization, Transactional quality, COEs, etc.)
Implementing KPI, scorecards & reporting on the performance of the delivery teams
Improving effectiveness & efficiency
Assist the business in identifying and managing operational risk
Partner with and leverage the broader Mercer Services organization where appropriate
Sets strategy and direction of the Benefits Administration Team. Proactively manage, lead, and coach team members
Manage day-to-day activities and align capacity with incoming operations work
Liaison with and point of escalation for broking / front office teams regarding operations processing and service exceptions
Relevant college/university degree
At least 10 years total work experience, with at least 5 years in insurance or financial services
Strong numerical skills
Excellent interpersonal skills – able to work within a team
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
Proven experience of effective resource and cost management
Strong leadership qualities

Operations Leader Resume Examples & Samples

Cultivates strategic direction and vision for the organization
Drives continuous improvement, determines best practices and guides implementation for strategic and tactical reviews related improving safety, quality, delivery, inventory and productivity
Builds teams and increases organizational capability
Manages Leadership teams; responsible for the overall direction, coordination, and evaluation of its progress. Assists Managers in identifying and managing teams responsible for driving initiatives
Directs Managers in promoting effective and proficient cross-functionality with the Logistics, Production, Commercial, Customer Service, and Support parts of the organization
Ensures standardization in driving process efficiencies and improvements in Key functional areas and maintains full integration of company compliance and operating standards
Takes comprehensive ownership of the building of teams, creating the vision, and executing processes to complete P&L responsibility
Ensures all initiatives of the business are aligned with the company’s priorities
Develops and prepares annual operating budgets. Achieves operating and financial objectives within budgeted guidelines. P&L responsibilities for production, DC operations, and transportation
Assesses organizational and operational effectiveness and recommends changes/enhancements that will improve operating processes and performance
Oversees short- and long-term planning, deployment of resources, budgeting, and expense control

Laboratory Operations Leader Resume Examples & Samples

Manage and document laboratory sample inventory, schedule testing activities, and maintain local training files, in conjunction with the device development laboratory manager
Manage and lead a small team of Eurofins Lancaster Laboratory employees in meeting team goals and coordinate with affiliates to accomplish broader goals
Ensure medical device development engineering laboratories are organized and operating according to relevant GMP requirements
Manage sample transfer in/out of storage, and document per Quality System requirements. Schedule and execute disposal of expired or obsolete or expired samples
Create test schedule for stability studies and schedule testing per test requests
Communicate with medical device development engineering team leads to forecast storage and testing requirements
Strong organizational, communication (verbal and written), and interpersonal skills. Team oriented, dependable, and a self-starter
Ability to work independently and as part of a team, self-motivation, adaptability, and having a positive attitude
Experience in leading and managing a small team to meet broad and specific team objectives
Ability to perform multiple tasks simultaneously, attention to details, maintain accurate and timely records, follow instructions, and comply with company policies
Sample management and resource scheduling skills
Proficient computer skills as well as knowledge of inventory management systems and database programs
Bachelor’s degree in engineering or a related physical or chemical science field
Minimum 5-8 years laboratory experience. A working knowledge of GMP and GLP best practices is a plus

Workforce Operations Leader Resume Examples & Samples

Provide direct supervision and serve as the team leader for the HR Technicians in the US; provide training, coaching, mentoring, setting priorities, ensures deadlines are met
Develops relationship and acts as liaison to third party vendors on behalf of the Manager, HR Operations
Maintain, troubleshoot, and suggest system programming changes to HR systems to ensure effective electronic data storage, processing, and reporting
Evaluate individual employee issues that require special handling and recommend appropriate resolutions including policy exceptions
Demonstrate detailed knowledge of process flow, information flow, the synchronization and data integrity related to all payroll/hr systems
Enter and audit transactions and resolve errors in various HR systems (e.g. SAP, EmployeeConnect) to ensure accurate data
Coordinate with and obtains approvals from managers and HR partners to ensure timelines are met for time sensitive transactions
Respond to basic inquiries from employees and managers regarding HR plans, programs, and policies in accordance with company policy
Identify, classify, maintain, and protect files, documentation and sensitive information consistent with record handling and retention requirements
Maintain current written and electronic processes and tools to ensure quick access, up to date content, and ease of use
Contribute willingly to group efforts. Leads team/project initiatives within a work area. Demonstrate good working relationships within work group. Share perspectives and lessons learned as a way of enhancing the work of others. Serves as a resource for those with less experience
Supply timely information to those who need it. Keep others informed so there are no unexpected issues. Share information and viewpoints openly and directly with others, while maintaining respect for others’ viewpoints. Recognize when information is relevant to others' needs and should be communicated
Demonstrate good working relationships within work group. Share perspectives and lessons learned as a way of enhancing the work of others. Recognize when information is relevant to others’ needs and should be communicated. Focusing on providing consistent information to customers
1-3 years experience in a lead/supervisory capacity
3 years of related human resources experience

Data Operations Leader Resume Examples & Samples

The Data Operations Leader has overall accountability for the execution of the Data Operations strategy and the Data Operations’ Technology set-up for the clinical projects
Takes overall accountability on the execution of Data Management on Early Phase and Early Product Development projects
The Data Operations Leader is providing overall leadership / management for programming, data integration, data processing and statistical services on a project / program
General areas of responsibility include: coordination of the Data Operations team members and their activities across all geographies, liaising with project leadership, other functional leaders and the client as a single point of contact to ensure that the Data Operations deliverables with regard to timelines, quality, and productivity are being met
May act as Project Leader for projects involving a small number of services, where no Project Leader is assigned
Client facing experience and the ability to build relationship with clients
A strong commitment to quality is required
Must have good understanding and experience in the clinical trial process
Must have strong experience in clinical trial systems (CTMS, EDMS, EDC, IVRS, reporting tools) and practical knowledge of how these applications fit and work together in PAREXEL’s standard environment
Must have an understanding of the needs and use of data standards (CDISC, HL7) in the clinical trial environment
Experience in bid defenses
Strong PM experience
Finance, budgetary and change of scope experience required
Ability to be self-directed and goal oriented

Workforce Operations Leader Resume Examples & Samples

Establish and manage the technology and processes by which we maintain our employee master data within SAP HCM via Manager Self Service, Employee Self Service, and the HRBP team
Ensure that the Workforce Administration Team is efficient and accurate in transacting employee data changes
Ensure that HRBPs, people managers, and employees have the appropriate training and job aids to support their role in maintaining employee data
Ensure high data quality through robust audit processes
As the global Employee Master Data Owner
Collaborate with and advise HR COEs, HRBPs and other process owners on options and requirements for incorporating employee data into their processes
Ensure access to employee data is properly reviewed, approved and audited regularly
Partner with Legal, Data Privacy Officer, Chief Information Security Office, IT Security, and third party partners to ensure protection of personally identifiable information and other sensitive data in all systems and processes
Develop and ensure effective execution of the workforce analytics and reporting strategy
Ensure HRBPs and business leaders have the information necessary to support business decisions
Ensure workforce metrics are consistently defined and reported
Ensure routine reports, including regulatory reporting requirements, are consistently provided to key stakeholders
Ensure that the scope and execution of the HR Service Center team provides internal customers with accurate and timely support, and that the technology and processes enable a positive customer experience
Ensure key performance indicators measure results and influence continuous improvement efforts
Ensure an effective change management strategy supports the team’s success and enables the Service Center’s role in our HR Delivery Model
Establish and manage the SAP Learning Solutions strategy, technology and processes in alignment with the Talent Effectiveness CoE strategy
Secure senior leadership support on the Learning Solutions (LSO) standards for use across the organization
Influence IT to close technology gaps wherever possible
Ensure that the employee document management system and the processes by which records are added, retained and purged, comply with company policies and country regulatory requirements
Ensure requirements established by Legal are properly maintained
Ensure offer letters and employment contracts and other employee records are properly maintained
Establish metrics and external benchmarks to track and monitor the performance of processes and identify the top opportunities for process improvement based on impact and risk. Drive productivity in order to improve and expand services to meet the organization’s needs
Lead a team accountable to achieve the defined business goals in support of our Growth & Performance Strategy
Create awareness and focus within the team on important initiatives
Manage to the assigned fiscal budget for Workforce Operations, and provide input into the global HR budgeting process

Operations Leader Resume Examples & Samples

Lead TPM events and autonomous maintenance activities for their lines
Drives “Safety Perfect” culture, which includes training, addressing safety concerns, violations, and unsafe conditions
Supports action plans to reduce consumer complaints in both shift and product team meetings
Ensure consistency in product quality and efficiency
Support each production team lead on their lines in their development
Coach and monitor shift to ensure Progressive Discipline is utilized to improve behavior and is issued consistently
Work with operation manager, peers, and HR to ensure that policies are administered consistently
Facilitate positive labor relations, including responding to grievances, working with union stewards, and coaching team leads on issue resolution
Spend time on the production floor talking with employees to assess current culture and opportunities and perform coaching on the floor
Perform other duties as assigned by operation manager
Experience in managing people and projects in a manufacturing environment
Coordinate Multifunctional teams
Leadership background
Effective change management
High financial knowledge
Strong Interpersonal and Communication Skills
Strong knowledge in the manufacturing key Indicator
Excellent understanding of end-to-end manufacturing and supply chain processes
4 years in food manufacturing, engineering
Strong relevant experience in managing people and projects in a manufacturing environment
Bachelor’s Degree (4 YR)
Ability to get work done through other people, including direct reports, indirect reports, and peers
Ability to work aggressively and effectively with a wide array of plant personnel while implementing influencing/coaching skills
Must have demonstrated ability in leading an operation through a transition or transformation, delivering under difficult situations, and adapting to new work environments
Understanding of TPM and Autonomous Maintenance is a plus
Adaptable - must handle multiple situations at one time and be able to prioritize
Communicates effectively with all positions orally and written
Exhibits initiative and drive for results

Global Operations Leader Resume Examples & Samples

Drive long term global operations strategy and vision needed to ensure stable product supply to support business objectives
Partner with Product Specialists and Commercial Leader to ensure customer needs are understood and met in a fast pace business environment. Develop organizational flexibility to meet changing customer needs
Participate on the Global Venting Operations Leadership Team. Partner with other Venting Operations leaders to optimize supply chain performance and drive globally standard process where applicable
Network with operations leaders in other businesses who are supporting products in the Mobile Electronics Market
Partner with technical leadership to drive manufacturing support prioritization and ensure effective new product/process development through commercialization
Develop and achieve materials, direct labor, manufacturing overhead, capital & asset forecasts for the Business Unit
Develop goals, metrics, and initiatives in support of the manufacturing strategy including ownership for key performance metrics. Accountable for Cost of Goods Sold (COGS$), Lost Value $, Inventory Turns, Customer Complaints, Delivery On time %
Knowledge of, and the ability to apply Lean (Operational Excellence) and continuous improvement tools
Willingness to travel internationally up to 15% to 20% of the time and support global communication through early morning or evening phone calls
Minimum seven years of experience in operations leadership
Minimum of three years of experience successfully leading global projects and teams
Demonstrated leadership, coaching, mentorship, and communication skills with the ability to give and receive feedback. Demonstrated ability to live, model and teach the Gore culture
Ability to work, influence, and build trusting relationships globally across culture and functions
Excellent prioritization, planning, and organizational skills with proven track record of consistently finishing projects, producing results and driving sustainment
Demonstrated success in establishing new supply chains or optimizing existing supply chains to meet business needs
Demonstrated ability to create and execute a strategic plan to meet business needs
Ability to successfully manage multiple and often conflicting priorities
Strong interpersonal/teaming skills; influencing skills; courage
Ability to work in a fast pace environment and meet changing customer needs

Global Operations Leader Resume Examples & Samples

Be passionate about regulatory affairs, leadership and process improvement in support of the production of state-of-the art implantable medical devices
Be energized by collaborating on cross-functional teams
Establishing the strategic direction of the Regulatory Operations and Cross-Functional Teams
Developing and sustaining a scalable operational infrastructure to support Gore's global regulatory affairs activity that is in compliance with applicable regulations
Support and enhance the current Regulatory operations systems and processes to ensure support of the Regulatory function
Coordinating and leading global process improvements for the Regulatory Affairs function
Effectively partnering with Regulatory Affairs Associates in defining, developing and implementing standards and best practices for conducting regulatory activities
Developing and sustaining a highly functioning results-oriented Regulatory Team
Supporting the development and success of regulatory associates
Inspiring effective team dynamics that imparts a sense of commitment to business goals as well as to the regulatory function
Contributing to developing and implementing the Regulatory Affairs Functional Plan
Advocating for the Regulatory Team with internal stakeholders
At least 5 years of medical-device and/or pharmaceutical Regulatory Affairs experience, OR equivalent experience in a related technical field
At least 3 years of leadership experience
Directly applicable regulatory affairs work experience in a pharmaceutical, medical device, life science, or bio-tech company
Experience in/with

Operations Leader Resume Examples & Samples

Define and implement the long term global operations strategy and vision needed to ensure stable product supply to support business objectives
Define strategic plan on the use of internal manufacturing versus contract manufacturers in alignment with business strategy. Establish and maintain relationships with key contract manufacturers
Partner with Product Specialists and Sales Associates to ensure customer needs are understood and met in the business environment. Develop organizational flexibility to meet changing market needs
Participate on the Global Venting Operations Leadership Team. Partner with other Venting Operations leaders to optimize supply chain performance and drive globally standard processes where applicable
Partner with technical leadership to drive manufacturing support prioritization and ensure effective new product commercialization
Own headcount justification, targeting and prioritization within the Business Unit
Develop goals, metrics, and initiatives in support of the manufacturing strategy including ownership for key performance metrics
Knowledge of and the ability to apply Lean (Operational Excellence) and continuous improvement tools
Willingness to support global communication through early morning or evening phone calls
A Degree in Business, Operations Management, Engineering or related degree
Minimum of 7 years experience in the operations function with at least 5 of these years in operations or plant leadership roles
Experience successfully leading global projects and teams
Demonstrated ability to create and execute a strategic operations plan to meet business needs. Demonstrated success in optimizing supply chains to meet business needs
Experience establishing and maintaining relationships with contract manufacturers to meet overall supply chain strategy
Fluency in English and Mandarin
Demonstrated leadership, coaching, mentorship, and communication skills with the ability to give and receive feedback
Ability to work, influence, and build trusting relationships across culture and functions
Demonstrated high work ethic. Self-motivated
Ability to successfully manage multiple priorities
Strong interpersonal/teaming skills; influencing skills, courage
Ability to work in a fast pace environment and meet changing market needs

Pharmbio Filtration & Separations Operations Leader Resume Examples & Samples

Leading and developing a high performing local operations team
Participating with the Filtration and Separations Leadership teams to develop and implement short and long term strategic plans and initiatives. Leading the development of the strategic operations plan for the Filtration and Separations businesses aligned with the PharmBIO operations plan
Championing the practice of our culture through both words and actions, embodying our culture and positively influencing others to do the same
Participating as a member of PharmBIO global operations team and contribute to PharmBIO-wide continuous improvement activities
Accountable for the financial forecasting cycle (COGS and capital), with accountability for manufacturing performance
Developing an integrated operations team for Filtration and Separations
Developing relationships with your counterparts at various customers
Developing relationships with your suppliers to ensure they have the appropriate capability and infrastructure in place to meet business objectives
Balancing current performance with building an organizational structure to support the future vision
Championing large complex projects within PharmBIO
Partnering with Filtration and Separations technical leadership to support and lead process engineering
Partnering with Business and Technical teams to ensure various perspectives are considered when developing strategy and priority
Ensuring continuous delivery and product quality
Actively participating and engaging in the PharmBIO Quality System
Effectively developing others through sponsoring, mentoring, and coaching
Developing an understanding of business metrics and how to improve them through effective action and influencing of others
Actively participating in the use of Gore tools such as product concept reviews, PSM, Real Win Worth, vector plans, etc
Actively engaging in the introduction, development and implementation of new products and ensuring effective and appropriate manufacturing waterline expert input for NPD activities
Ensuring that appropriate resources are available to support business needs, including exploration, development and commercialization efforts
Leading manufacturing improvements through business modeling, organizational design, associate development, value chain analysis, and integrated strategic planning as well as project work
Ensuring that appropriate assets, facilities, capabilities and capacity are available in support of our innovation vectors as well as future manufacturing needs
Engaging in global projects in support of the global PharmBIO manufacturing team as appropriate
Bachelor’s degree with technical, operations or business emphasis with a minimum of 5 years' demonstrated broad leadership experience focused on commercializing new products/processes and/or platforms in a manufacturing environment OR a minimum of 8 years' demonstrated broad leadership experience focused on commercializing new products/processes and/or platforms in a manufacturing environment
Open to objective challenge, demonstrated flexibility, and the ability to influence and gain followership through modeling and practicing our cultural principles and core values while maintaining a results driven focus
Proven ability to partner cross-functionally to establish priority and resolve greatest uncertainties
Ability to deal with significant ambiguity and rapid change; willingness and eagerness to learn
Experience with developing new manufacturing platforms and New Product Development in all phases of commercialization
Demonstrated success in developing an operations team and organization that meets business needs, enables associate growth and development, and appropriately optimizes manufacturing costs
Demonstrated success in partnering with, and influencing across functions with different businesses
Ability to contribute to the development of business, operations and supply chain strategies, articulate a manufacturing operations vision and drive development and implementation of supporting tactics and plans
Proven record of team building / team development, including demonstrated change management, positive influencing and conflict resolution skills
Demonstrated ability to sponsor, mentor, and develop associates in a way that leads to increasing contribution and value to the Enterprise
Continuous improvement mindset - willingness to challenge current thinking and organizational models and precepts
Ability to understand business models (how the business makes money) and how the manufacturing operations function influences these outcomes (financial acumen)
Appreciation of a range of manufacturing equipment and processes; understanding of global supply chains, S&OP processes, working knowledge of ERP systems and planning concepts and tools
Experience and ability to understand, communicate and influence decisions of a technical nature, including understanding impact of raw materials and process variability effects
Willingness to travel up to 10%
Experience with ISO Quality System requirements and documentation
Experience operating within a regulated quality system
Technical background – having worked in a technical role supporting new product development or process development
Experience identifying, establishing, and managing contract manufacturing partnerships

Business Operations Leader Resume Examples & Samples

Improve the operational systems, processes and policies of GSOS in support of the sales regions, specifically, support better management reporting, information flow and management, business process in sales admin support
Lead management reporting system for GSOS
Manage the Global analytics team based in Serbia leading the operational cadence on funnel management to ensure DQC alignment to business metrics through Salesforce.com CRM tool
Manage the Channel Reporting team based in Serbia; improve processes and policies around channel reporting; provide feedback on reporting system requirements to allow for expansion in channel sales
Lead sales transformation efforts to optimize sales coverage & end to end Sales Process
Review sales support delivery model & optimize support & cost model for transactional activity
Support and provide the financial analysis and tools to provide business insights and recommendations to achieve business goals that enable cohesive strategic growth oriented decisions
Relevant education - minimum degree level Business/Finance/Engineering
10-15 years of experience in business consulting and/or experience in Global multinational in Business Operations role
Proven track record in business transformation projects
Have led BPR (business process re-engineering) projects and organizational re-design
Creative thinker with strong verbal and written communication skills and experience in preparing presentations & presenting to executive management
Strong business-to-business, analytical, financial and strategic thinking skills
Metrics & results driven with the ability to turn complex data into actionable insights
Proven track record in business problem solving skills and delivering results/projects on time
Proven ability to leverage relationships to obtain information necessary to provide the team with the most current business information
Ability to work independently, handle multiple projects in a fast-paced environment & prioritize effectively
Candidate must be self-motivated, directed person, detail oriented with high learning agility
Experience in a global matrix environment

Data & Analytics Operations Leader Resume Examples & Samples

Minimum of 4 years of experience in an information systems design, implementation or operations
Minimum of 3 years’ experience with business intelligence platforms (i.e. OBIEE, Tableau, Spotfire, Qlikview)
Minimum of 3 years’ experience with data integration and ingestion tools (i.e. Informatica, Talend, HVR) and other middleware technologies, with strong emphasis on near-real time data exchange
Minimum of 2 years in IT operational leadership role
Highly self-motivated, with the ability to work independently
Strategic and clear thinking to translate discreet and complex ideas to business-driven results
Green Belt Certified (Internal Only)

Regional Operations Leader Resume Examples & Samples

>5 years experience working with an operations team, ideally in the media / advertising environment
Demonstrated leadership experience, including experience building & nurturing a team
Excellent verbal and written communications skills, including ability to present in a clear and concise manner
Able to think things through & develop processes that contribute to enhanced organizational efficiency
Self-starter with an ability to organize, prioritize and clarify deliverables
Able to partner successfully with internal and external groups

Operations Leader Resume Examples & Samples

Leads the team to deliver $20M save, 2 days PT improvment with strategic projects, negotiating deals, signing contracts
Drives the team to source and negotiate agreements with the right suppliers (quality, logistics and price) suppliers in line with the Procurement strategies
Identifies and drives cost reduction opportunities, recognized and reported by the CoE (Center of Excellence) and agreed upon by SBG Finance Leaders
Collaborates on a daily basis with SBG stakeholders, interacts with VP, GMs at EMEA and global level to ensure the best solution for Honeywell is taken. Runs the team to work with the P2P team on Invoice Resolution team for the reconciliation of issues pertaining to delivery and/or invoicing. Interfaces cross-functionally with Corporate/SBG/Regional/Site organizations to execute commodity strategies and implement agreements
In close contact with GMS, VPs and sites leaders to drive productivity and savings, supplier performance and emerging region sourcing, supports Consumption Reduction initiatives
Develops a strong Operations Team within the Procurement CoEs (new concept for Indirect procurement)
Upgrades the team in all countries of EMEA where it makes sense. Some difficult cases need to be taken care of. Needs to be comfortable leading those in the various countries where it deserves to be done
Develops a strong training package and deploys it
Manages the 54 people virtual Operation Team (based in UK, Ireland, Germany, France, Norway, Finland, Belgium, Romania, Czech Republic, Middle East, Russia) with HOS (Honeywell Operating System) mindset
Improves the delivery customers on time with the right quality and at the right price
Automates processes, develops tools to be as efficient as possible
Develops metrics to analyze and measure the team performance, the supplier results, the Supplier Quarterly Business reviews in collaboration with commodity leaders, internal customers & key stakeholders
Ensures the team maintains knowledge repository on all Preferred supplier relationships and documentation, acts as an expert on this matter
Trains the team to gain proficiency in procurement tools and processes necessary to manage assigned commodities

Operations Leader Resume Examples & Samples

Provides leadership and guidance to operations employees
Develops production plans to meet customers’ requirements and ensure effective achievement of all objectives
Participates in Annual Operating Plan (AOP) process; develops operating budget for production
Provides input to Capital Expense budget and prioritization process
Drives continuous improvement through Six Sigma and Lean Manufacturing Methodologies
Ensures that adequate resources are available to meet customer demands
Consults with department leaders on issues pertaining to aspects of production
Responsible for meeting site goals and objectives
Prepares performance evaluations for direct reports; coaches and develops operations employees
Participates in the hiring and on-boarding of new operations employees
Leads Quality initiatives throughout operations department to show compliance with internal and external requirements
Leads HS&E initiatives throughout operations departments to show compliance with internal and external regulatory requirements
Actively participates in helping to improve the work environment through cleanliness, good housekeeping and adherence to all environmental, health and safety policies
High School or GED
Minimum ten years experience in a manufacturing environment or equivalent,
Minimum two years of supervisory or Lead experience
Thorough understanding of LEAN principles
Practical experience facilitating Root Cause Failure Analysis and Failure Mode
Ability to set clear expectations and goals, and hold others accountable to them
Ability to develop and coach others
Computer skills in SAP, Excel, Word, as well as the ability to learn new applicable programs
Ability to work with minimal supervision and considerable freedom for independent action

Regional Operations Leader Resume Examples & Samples

Oversees the management of branch operations within the Region under the direction of the Market President
Develops & manages annual operating budgets within the region and ensures they are in line with the requirements of the business at all times
Assists with the development & implementation of organization policies, practices, and procedures, and ensures that they are adhered to
Conducts performance evaluations on subordinates and makes appropriate recommendations based on evaluations
Prepares quarterly reviews detailing progress toward annual plans and proposes tactical actions to adjust course if needed

Service Operations Leader Resume Examples & Samples

P&L (Profit & Loss) shared accountability with the Sales Team in the Area of responsibility (Revenues, Margin, Absorption, SG&A, Operating Income)
Forecast preparation for the Area of responsibility, leading and supervising the deployment team, granting the effective and fair allocation of load of work and Service Technicians’ productivity
Service backlog management with DFSD and WIP control in the Area of responsibility
Provide guidelines for Deployment team to optimize the execution of works, maximizing revenues, margins and absorption
Implement Service Operating Mechanisms in the Area of responsibility, including safety OM’s and weekly meetings for Service Technicians, leaded by the Service Technicians Coordinators
Supervision of works to be executed, in terms of technical and safety resources and requirements, according to complexity or urgency criteria, to ensure customer satisfaction
Define the balanced resources required to achieve the plan, improving year by year the productivity of the Service Technicians to optimize the resources
Occasional contact with the factory for troubleshooting, warranties, etc
Review Service Technicians’ reports, FSR’s technical reports and safety reports
Collaborate in the resolution of safety issues, accidents investigations, etc
Support the Sales Team
Propose productivity improvements and innovative actions regarding processes, organization, tools, etc
Technical validation of subcontracted services and quality supervision
Approval of expenses notes from members of the team
University degree in Engineering or demonstrated experience in equivalent position
HVAC knowledge and experience
Strong interpersonal communication skills at all levels
Managing conflict situations both internally and with customers
Autonomy to solve problems and take decisions, according to DOA and LOA
Fluency for presentations
English knowledge, spoken and written
Planning and time management
IT skills: Microsoft Office (Word, Excel, Power Point, Outlook)
Rational use of e-mail
Availability to travel and visit other offices, installations and customers, by car, plane or other
Use of Personal Protective Equipment (PPE’s) during visits at site

Services Operations Leader Resume Examples & Samples

Work closely with the APAC region operations teams to identify improvement areas and drive operational excellence
Develop program/project strategy, plans, schedules, and manage the deployment/implementation working with the global teams and APAC region teams
Create business cases and profitability analysis for key initiatives and projects
Leverage global solutions and best practices into the APAC regions, as well as among the APAC regions
Leverage digital solutions, systems and data analytics to drive operational excellence
Liaison between global teams and APAC region teams on workstreams, initiatives, projects, metrics, etc
Fluent in Japanese
Conversational and written English skills to communicate with global teams
Strong global communication skills
Proficient in Microsoft Office Suite, computer skills
Aware of and comply with the GEHC Quality Management System and applicable laws and regulations as they apply to this job type/position
Identify and report any and all compliance concerns immediately

Business Operations Leader North & East Africa Resume Examples & Samples

1- Report the financial performance of services business P&L, conduct variance analysis, identify risks and opportunities towards our financial targets
2- Review service P&l transactions, highlight unusual booking, capture all operational opportunities and mitigate operational risks
3- Participate in quarterly / yearly accounting closing processes, work closely with finance team to correct/justify unusual base cost booking
4- Follow up closely with service operations team to timely close all the needed actions that has impact on service P&L before each quarter closing
5- Drive and support the Customer Operations manager on productivity opportunities for improvement in variable cost, base cost, and material variance
6- Drive and report on Cost Saving Bullet Train activity, to include metrics on savings position
7- Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
8- Improve performance by evaluating processes to drive efficiencies and resolve issues through the root cause
BS degree or a BA degree in Finance, Accounting or related discipline and 5-7 years total experience
Experience working in a global business environment with sound understanding of global process and transactional flows
Graduate of GE's Financial Management Program (FMP) or graduate of other financial leadership programs
Strong PC skills: experience with financial systems/applications such as Oracle, SAP, COGNOS, Business Objects, etc. Strong Excel skills in data compilation and aggregation (pivot tables, Vlookup, etc)
Clear thinking/problem solving: successfully led projects/process improvements within operations/finance function; able to quickly grasp new ideas
Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
Confidence/Assertiveness: strong influencing skills

Senior FP&A Operations Leader f/m Resume Examples & Samples

The candidate will be responsible for planning, reporting and any other Finance matters that links to GE industrial businesses performance in Europe
Serve as a business partner to Regional Executives team and provide financial leadership to support strategic growth initiatives
Provide overall visibility to commercial performance for the region
Lead projects to drive cost efficiency
Prepare and support presentations (BPR, SII, CEC) required to communicate GE Europe financial position to GE Corporate
Bachelor's degree in Accounting or Finance, with significant additional finance experience
Flexible & has ability to embrace changes, capable of managing multiple priorities
Self-motivated, ability to operate independently
Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
Execution focused, ability to set and meet aggressive goals and objectives
Strong communication skills with the ability to influence cross-functionally
FMP / CAS graduate preferred

Assistant VP / Operations Leader Resume Examples & Samples

Monitors customer satisfaction, assesses customer needs, implements change required to exceed customer expectations
Ensures code requirements consistently implemented
Develops systems to continuously monitor quality, safety, and appropriateness of services provided. Participates with direct reports and other FMG/CHS personnel to assess, plan and implement changes required to achieve optimal outcomes
Initiates/develops strategic infrastructure plans for each facility; updates plan annually in conjunction with facility's administrator and customers. Plans, implements, and evaluates projects, services, policies, and procedures in order to enhance FMG performance improvement
Works cooperatively with other departments and divisions assuring effective communications
Facilitates regular and consistent department communication within Leadership Team to exchange information and promote dialogue
Promotes staff development through performance evaluation, coaching, identifying development goals, arranging educational opportunities that enhance and encourage continued professional growth among staff
8 years management experience leading people/teams; minimum 10 years healthcare project management experience

Operations Leader Resume Examples & Samples

Bachelor’s Degree from an accredited college or university (OR Associate's Degree from an accredited college or university with a minimum of 2 years of experience in a Production Supervisor position)
Supervisory / leadership experience in a manufacturing environment
Ability to identify and implement cost reduction strategies based upon measurement data and technical expertise
Ability to deal effectively with complex, ambiguous and contradictory alternatives
Ability to develop credibility with employees, manager and peers
Strong technical, analytical, and diagnostic skills

Business Operations Leader Resume Examples & Samples

Proven experience driving strategic alliances and partnerships for business
Excellent written and oral communication skills required
Ability to establish credibility and work with business and technical owners
Strong Excel is essential and SQL knowledge preferred
Marketing and Advertising experience
MBA Preferred

Shift Operations Leader Maintenance Resume Examples & Samples

Bachelor’s Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of experience in manufacturing, industrial maintenance or related experience)
Minimum of 4 years of manufacturing or industrial maintenance experience
Leadership experience in production or operations supervision
Additional industrial maintenance experience
Bachelor’s Degree in Engineering, Technical, Business, Supply Chain or related discipline
Six Sigma training or equivalent quality training
Ability to plan, communicate and execute
Ability to deal fairly and equitably with all employees
Strong organizational skills
Ability to work with all levels of the organization
Ability to lead projects utilizing project management skills
Strong oral and written communication skills
Strong interpersonal skills

Site Operations Leader Resume Examples & Samples

5+ years of professional experience in a high-volume and extremely fast-paced service-industry or customer support environment
Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
Prior professional experience with optimization, processes, systematic organization, program/project management
Demonstrated Data/Analytics experience; Excel proficiency is preferred
Strong attention to detail & project management skills
Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership
Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength
Thrive on change and operate flexibly. Willingness to work some weekends and occasional holidays to support a 24/7 operations environment
A high bar across the board - from your own contributions to the people you work with to the products you work on

Medicaid Operations Leader Resume Examples & Samples

2-3 years of experience in Medicaid managed care
3 -5 years of experience in operations
Strong understanding of strategic planning, stakeholder engagement, research processes
Strategic thinking and planning capabilities
MS Word, Excel, and PowerPoint software programs
Enthusiasm and motivation essential; a confident change-agent; strong presentation skills (oral and written)
Ability to mentor and manage associates
Demonstrated ability to handle multiple projects with effective prioritization to meet deadlines
Demonstrated ability to work independently and with others
5+ years in operations and health plan management
Knowledge of SQL preferred

Operations Leader Resume Examples & Samples

Manage auction sales and performance standards to ensure they are meeting/exceeding operational SLA’s
Manage internet based auction pricing and sales rates
Manage auction arbitration process, make concession and buy back decisions on dealer disputes related to vehicle condition
Partner with Remarketing Analyst and Auction Sales Manager to define auction strategy including; auction site locations, vehicle relocation strategy, and what new auction products to pilot/test
Manage the auction audit process
Collaborate with internal and auction marketing divisions to increase dealer attendance and participation at auctions
Identify and implement industry best practices
Manage at risk inventory to ensure compliance with accounting and regulatory requirements
Partner with third party oversight group to manage auction contracts and IT risk reviews
Minimum 5+ years Remarketing experience, preferably with a focus in auction operations
Thorough knowledge of the vehicle sales and arbitration process at auction
Strong industry knowledge of auction products and strategies, such as certifications, reconditioning, relocation of collateral, auction marketing
Excellent communication skills, relationship management/sales experience a plus
Proficiency with Microsoft Word/Excel/Powerpoint
Solid organizational skills with attention to detail and accuracy
Ability to prioritize tasks to meet deadlines and service levels
Self motivated, independent thinker with ability to work with minimal supervision

MFG Cell Culture Operations Leader ABP Resume Examples & Samples

40%: Processing
Oversee the manufacturing area schedule to ensure market and inventory demands are met
Monitor expenses and maintain departmental budget
Provide technical expertise to drive resolution of manufacturing exceptions
Identify and lead continuous improvement efforts
Provide support for project portfolio management (capital projects and technology transfers)
Support interdepartmental collaboration to provide continuity between manufacturing sites
25%: People
Conduct routine staff meetings to ensure communication and engagement
Ensure staff development plans are in place and routine development discussions are held
Establish department goals in accordance with site objectives
Ensure Departmental Safety Training is performed and personnel attend Site Safety Meetings
Maintain and promote a safe working environment
Maintain audit readiness
Staff positions
Ensure adequate training of departmental personnel in cGMPs and SOPs
35%: Quality
Participate in facility and process inspections by domestic and international regulatory agencies
Ensure that all SOPs and batch records are maintained to reflect current manufacturing methods and are in conformance with product licenses
Assure that production equipment and facilities are maintained in proper working condition and in a validated state by assuring use of Change Control procedures
Ensure timely submission and completion of all area quality documentation to meet established timelines
Ensure that all compliance commitments are completed on time and provide documented evidence to support closure of each item according to the established timeline
Bachelor's degree in Biology, Chemistry or related field with a minimum of 6 years relevant experience or Master's degree in Biology, Chemistry or related field with a minimum of 4 years relevant experience or 10 – 12 years of industry experience with 3 – 5 years of biologics manufacturing management experience
3 - 5 years of experience as an area supervisor in a bioprocessing manufacturing environment
Knowledge of cGMPs, other regulatory requirements and aseptic processing is required

BP Operations Leader Egypt & Levant Resume Examples & Samples

Degree in Finance or Business management
5+ years Operations or Finance experience
Clear track record in managing KPIs & delivering operational improvements
Prior team management experience; preferably 5+ years & exposure to virtual/remote team
Available & willing to travel to any country in the region
Ability to influence & work collaboratively with matrixed teams
Strong communicator, building relationships with internal customers & external suppliers
FMP/EFLP/CAS graduate
Willingness to drive issue resolution & manage escalations
Excellent communicator with experience in establishing strong relationships at all levels
Finance experience not essential. Operational or manufacturing background considered
Ability to speak fluently in English
Ability to deal effectively with changing priorities in a diverse organization
Demonstrated strong communications skills at all levels of the organization
Ability to adapt quickly to changes

Operations Leader Resume Examples & Samples

Drive a high performance culture through proactive performance management
Champion for inclusion and diversity initiatives
Conflict resolution skills
Leads execution of key projects
Expert experience using metric analysis to create business review presentations
Minimum of seven years management experience strongly preferred

Accounts Payable Operations Leader Resume Examples & Samples

Timely and accurate processing of AP invoices/disbursement requests
Reviewing, coding and processing invoices daily
Responsible for ensuring the Accounts Payable close is completed and accurate monthly
Implementing standard procedures across NRT to increase efficiency
Implement a P-Card Policies and platform and oversee the ongoing P-Card Approvals and responsibilities
Responding to inquiries from personnel or vendors regarding incomplete or outstanding invoices and ensuring appropriate follow-up and deadlines are met
Liaison between the Accounts Payable department and all level of managers
Mentoring, managing and coaching staff in the completion of daily assignments and their professional development
Drive process improvements by setting targets for key metrics and implementing more efficient tools
Recruiting and hiring Accounts Payable staff
10+ years of Accounts Payable and/or Accounting experience
Minimum of 7+ years of Accounts Payable and/or Accounting management experience
Ability to delegate assignments effectively to staff members
Advanced proficiency with Excel
Ability to communicate professionally with staff, leadership
Ability to provide outstanding customer service while maintaining financial systems of high integrity, ethical standards and compliance with policies, procedures and internal controls
Proven track record for driving process efficiencies and solving problems
Strong leadership skills with an ability to motivate direct reports
Excellent communication skills both written and verbal, and internal personal skills
Excellent analytical, negotiating and problem solving skills
Ability to manage multiple projects concurrently

Operations Leader Resume Examples & Samples

Must have experience in managing large contact centers in IT service environment
Must have sound knowledge of IT helpdesk environment, metrics and processes
Must be a good people manager with ability to motivate people to deliver high performance
Must understand cost center management, financial, operational and customer/contractual management in IT helpdesk operations
Must lead from the front, resolving issues achieve high performance on quality and qualitative metrics for IT service operations
Must have understanding of project management, transitions, new business engagements
Must have understanding of SO, EUS and SDD practices, GDF, ITIL and other policies and procedures
Must understand best practices, tools and initiatives/innovations in the IT service desk space
Must understand quality, workforce, training, recruitment systems and processes and drive cross functional team to provide high quality service to business
Must be able to perform root cause analysis, draw action plans and prevent defects and escalations
Must have sound presentation and analytical skills
Must be flexible to travel, work from different locations and in shifts

Operations Leader Unit to Base Resume Examples & Samples

Provide direction to support needs of each production area, including manpower, work assignments, scheduling of overtime, and training
Drive daily schedule attainment to meet all internal and external customer commitments with top quality at the lowest cost, implement a strategy to reduce cycle times, drive VCP (Variable Cost Productivity), reduce in-process inventory levels, and improve quality, service and safety
Develop, coordinate, lead and execute daily production plans
Provide direction and leadership to production employees, including work assignments, scheduling of overtime, and training
Drive business critical metrics including safety, quality and productivity
Work with cross-functional peers in manufacturing engineering, planning, quality, etc. to resolve issues
Manage fulfillment / output consistent with the goals and objectives of the department
Arrange for adequate staffing to meet the production schedules set by production planning and consistent with the operating plan
Support, encourage and facilitate core manufacturing principles by providing adequate time for training and for teams to accomplish continuous improvement projects
Work to maintain and further develop a Visual Workplace including support for a 5-S program, active project boards, performance measure charts, and training program status boards
Develop and support the growth of all employees
Support all company workplace policies including attendance and safety objectives
Work with HR to develop a performance oriented work environment encompassing timely performance appraisals, reviews for new employees, and timely disciplinary action when warranted
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in manufacturing or industrial)
Ability and willingness to work 2nd Shift hours
Leadership Experience in production or operations supervision
Desire to work in a challenging and dynamic manufacturing environment
Bachelor's Degree in Engineering, Technical, Business, Supply Chain or related fields
Prior manufacturing / leadership experience
Ability to plan, communicate and execute
Ability to deal fairly and equitably with all employees
Strong organizational skills
Strong oral and written communication skills
Strong interpersonal and leadership skills
High attention to detail and accuracy
Demonstrated integrity - accept and adhere to high ethical, moral and personal values in decisions, communications, actions and when dealing with others

Business Operations Leader Resume Examples & Samples

Partner with senior leadership to develop operational strategies, define goals with direct responsibility for coordinating the execution of initiatives, processes and training
Make/present recommendations to leadership on solutions and influence final decisions
Provide operational support to meet leadership’s strategic financial, people and growth goals
Develop short and long range plans to align operational goals to the knowledge strategy and implement plans to meet these goals within established budgets and timelines
Integrate planning efforts across work groups to gain appropriate sponsorship and establish responsibilities and resources to support successful completion of initiatives
Oversee the function budget including management reporting and responsibility for running within budget
Lead a high performing Business Operations team including recruitment, performance management, counseling and coaching
Oversee communications, financial reporting, and strategic initiatives
Lead project/program measurements, including process analysis, reporting of results (including development of management reporting requirements) and making recommendations to drive operational improvements and lower costs
Partner with relevant leadership and leverage those relationships to achieve business goals
Identify opportunities to team with relevant Research & Insights, Knowledge Services and Knowledge Talent & Operations colleagues on activities and programs
Communicate issues and status reports to leadership and/or stakeholders; works to establish consensus and resolve issues
Understands the firm’s go-to-market strategy and service delivery models, how core business services support business lines, and how knowledge business operations enables exceptional client service and high performing teams
Understands EY Vision 2020 and Knowledge Transformation, and ensures key knowledge business operations strategies are aligned to them
Manages complex to highly complex projects that require the ability to create and implement timelines related to project deliverables, assign tasks and follow up on their completion and manage sponsor/stakeholder expectations of the outcome of the deliverables
Manages own portfolio of work and will escalate to senior leadership as appropriate
Possesses strong understanding of the firm’s business, organizational structure and operations and leverages it in order to effectively identify opportunities to support the firm’s strategy and key initiatives
Demonstrated strategic leadership capabilities, managing regionally dispersed, virtual teams and global programs
Ability to direct a team and create an environment which supports generating and sharing creative ideas and solutions
Understanding of and desire to strive for technical excellence in knowledge management
Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional/executive presence
Ability to assert ideas and influence others to gain support and commitment
Understands the role and operations of other major business areas that intersect and integrate with the Business Operations
Self- starter, who has the ability to think strategically and consider a broad range of factors when solving/prioritizing issues and making decisions
Strong project management, time management and organizational skills. Ability to coordinate multiple projects and initiatives at one time
Ability to utilize and leverage internal subject matter resources
Overtime will be required throughout the year and will vary based on volume of work
Travel may be required from time to time to complete assignments and meet with organizational leaders and stakeholders
Flexibility in working hours to accommodate multiple time zones as needed
Bachelor’s degree required or equivalent experience
An MBA or other advanced degree is preferred
Approximately 10-12 years of operations experience in a corporate environment

Bucharest Site Operations Leader Resume Examples & Samples

Prepare the site for sustainable long-term growth and performance
Develop a “1-HSF” cohesive team on site being the liaison that connects the functional teams
Drive site HSF communications and ensure cross SBU communication and facilitation for the site
Ensure the appropriate establishment and organization of new functions and HSF business lines, including facility development and expansion - POC for facilities, real estate, IT, finance
Drive Positive Employee Relations on site
HSF chairperson of site committee to address site specific needs
HSF representative attending site meetings with MD of HON Romania
Representative for quality audits
Minimum 8 years of leadership experience
Minimum 5 years experience in Program Management, Operations and/or Customer Service
Comprehensive knowledge of SAP, SFDC
Ability to quickly adapt to differing leadership styles across multiple customer business teams and suppliers
Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities
Understanding of key C&PS Processes. Excellent process knowledge and demonstrated ability to implement process rigor through organizations
Track record of deploying successful management operating systems
Ability to coach and develop people
Empower employees to work collaboratively internally and externally but also independently with the ability to make decisions
Successful customer relationship management
Ability to develop and implement strategies
Ability to work across multiple businesses and functions to create standardized service solutions
Experience in leading and supporting global teams/ organizations
Lean expertise and HOS fundamentals

Cmpd Operations Leader Resume Examples & Samples

Bachelor's Degree in Engineering from an accredited college or university
Minimum 5 years of experience in Operations and / or Program Management position
Knowledge of Power Generation products, services, processes, and organizational structure
Solid understanding and effective ability to work in a matrix environment
Experience in driving large initiatives in a multi functional environment
Strong analytical skills and experience with MS Excel
Anticipates internal & external customer needs and ensures that they are met
Ability to energize, develop and build rapport at all levels within an organization
Displays strong interpersonal, influencing and leadership skills and is accessible and approachable
Communicates messages clearly and concisely; displays strong oral and written communication skills
Lead initiatives with ability to coordinate several projects simultaneously
Proven analytical and organizational ability
Proactive, self-starting individual

Operations Leader Resume Examples & Samples

Conducts risk management
Develops and presents accurate and timely reports, plans drafting and technical writing
May participate in the planning, selection, retention, and development of staff
Typically requires a Bachelors degree in a technical field as well as six or more years progressively complex technical experience and previous supervisor experience. May substitute equivalent experience in lieu of education. Must demonstrate an understanding of mission deployment including flight mission planning, briefs and debriefs, risk management and U.S. deployment briefs training; leadership skills including organizing, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
Good interpersonal skills to effectively interface with all levels of employees and management
Previous deployment experience is highly desirable

IT Business Operations Leader Resume Examples & Samples

Have a strong IT Operations and Finance experience at a senior level in a large, global organization
Have the ability to interpret and analyze a wide range of data, leading to informed decision making and problem solving
Be able to communicate complex financial issues to non finance audiences
Possess strong interpersonal skills, influencing and negotiation skills
Have excellent planning and organizing skills
Possess excellent numerical skills along with strong financial acumen and negotiation skills
Display a good understanding of IT, Finance, Procurement and other functional processes
Display a strong customer focus background with commercial awareness and strategic thinking capability
Possess strong verbal and written communication skills
Display professionalism, customer service attitude, attention to detail and quality
Demonstrate leadership and role model skills for the people of the GDIT IT organization, with peers and business partners

Senior Operations Leader Resume Examples & Samples

Bachelor's Degree in Computer Science, Information Technology or equivalent (STEM)
A minimum of 10 years of technical experience along with established leadership credentials in IT program and team management or Master’s degree with 8 years of experience
Excellent understanding of Supply Chain or Financial processes
Experience in delivering internal or external project in the areas of ERP, MES, or PLM
Excellent command of agile and waterfall SDLC methodologies and deep understanding of best practices
Demonstrated program management skills including resourcing, budgeting and risk management
Excellent interpersonal, presentation, written and verbal communication skills and ability to influence at all levels in the organization
Demonstrated ability to lead in highly matrixed environment
Passion about driving change
GB certification
ITLP Graduate (GE employees only)

Deployment Operations Leader Resume Examples & Samples

Leads and directs a team through all phases from pre-deployment through deployment, ensuring all required training and administrative tasks are complete
Administers and executes briefings
Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Functions
Typically requires a Bachelors degree in a technical field as well as six or more years progressively complex technical experience and previous supervisor experience. May substitute equivalent experience in lieu of education
Must demonstrate an understanding of mission deployment including flight mission planning, briefs and debriefs, risk management and U.S. deployment briefs training; leadership skills including organizing, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
Must possess the ability to resolve non-routine management and technical problems
Good verbal and written communication skills to accurately document, report and present findings
The ability to maintain the confidentiality of sensitive information
Ability to obtain and maintain a DoD Security Clearance is required

Operations Leader Resume Examples & Samples

Minimum of 3 years branch operations experience
Working knowledge of Teller related software, PC (MS Windows and Office Products including Word, Excel, etc)
Physical Requirements: Prolonged standing (5- 8 hours per day) may be required. Requires frequent travel within assigned area; must have own transportation

Operations Leader Resume Examples & Samples

Focus is on: shipping the right product at the right time in the best quality at the best product price and fully compliant with internal and external legislation
Defines opportunities for improvement driven by operational excellence, customer satisfaction and cost reduction
Drives implementation efficiently utilizing team resources and in close collaboration with other functions and departments
Drive overall Inventory management of BU CT/AMI projections
Build, develop and motivate a team with the capabilities to deliver best in class performance. Accountable for the development of a motivating and challenging climate for employees, building employee capability to enable increased performance
Function as a core member of the CT/AMI management team
Develop, implement and continually seek process improvements that will enable costs, quality, innovation and service to be “best in class”
Prepare and gain approval for financial plans and budgets that will enable CT/AMI Operations to achieve business objectives
Bachelor’s Degree required, with equivalent related business experience in lieu of advanced degree(s)
Minimum 10 years + cross functional experience, including management of supply chain, materials, manufacturing, design, large scale project management, etc
Strong overall business and people skills, including strategic planning, executive presentation skills, and business financial acumen
Demonstrated leadership skills in achieving objectives in accordance with established quality and time-to-market expectations and to motivate and engage employees, drive change and promote a sense of urgency
A passion for out-of-the box thinking and the creation of new business models
Negotiation skills to work with partners and structure contractual relationships that are a win/win for both parties
Ability to work cross-organizationally with senior Philips executives and managers to gain consensus on key strategic plans
Ability to leverage shared services
Strong customer focus, with demonstrated strength in understanding customer requirements and developing and delivering products/solutions to fill these
Must be team oriented and committed to contributing to the development of the wider CT/AMI business
Lean or Six Sigma experience certification preferred
Experience in the medical device or related industry preferable

Portfolio Operations Leader Resume Examples & Samples

Significant and wide ranging pharmaceutical research industry experience with extensive direct experience in Clinical Trial Supplies/Central Lab Services and/or IRT/RTSM products, processes, and practices
Solid awareness of GMP, GDP, and GCP principles
Experience implementing process and operational improvements
Previous direct experience in managing or leading clinical trial service programs or studies
Previous direct account management experience

Business Operations Leader Resume Examples & Samples

Business Manager to the Leadership Network, Scientific Evidence Review Forum and other collaboration forums/initiatives
Enable smart goal setting, and operational approach to achieve near-term and long term objectives
Design, prepare for and effectively facilitate the meetings and forum/committee interactions (agenda setting, and outcomes and action item management)
Build and maintain positive working relationships with customers and key stakeholders, leveraging interpersonal and influence skills
Effectively communicate to all levels in the organization – individual contributors, management/sponsors and external stakeholders
Partner with BMO colleagues to generate content for key communication channels and deliverables
Build in a feedback loop or way to monitor group/forum “health” and take steps to improve interaction/dynamics
Scope and manage oversight of functional/non-molecule initiatives
Solicit cross-functional and senior management input and buy-in support for non-molecule project scope and desired outcomes
Use facilitation, influence and strategic perspective to keep business advancing toward set objectives
Provide insight and advice to shaping people, business process or technology solutions & strategies
Contribute to thoughtful planning, tracking and communication of functional/non-molecule specific goals to ensure transparency and business impact
Continuously integrate Biometrics, Pharma and Roche group priorities and challenges into planning and execution of functional solutions/service delivery
Act as project manager on functional excellence or short-term projects
Partner with the RWD-S Leadership Team to ensure coordinated, thoughtful, fit-for-purpose solution design, implementation, communication/training and reinforcement
Incite and inspire others to seek sustainable and innovative solutions and alternatives
Flexibly adapt business solutions and services with the needs of the business

Dayton Mixing Center Customization Operations Leader Resume Examples & Samples

Coaching and developing technician leadership and multiple management direct reports
Drive innovation in the operation to deliver savings and service goals for the site
Build site level capability in standardization, quality, and safety culture
Leadership: Demonstrated ability to lead a complex and diverse organization to deliver breakthrough results in a dynamic and fast paced business environment. Critically important to be able to lead a cultural change, moving the organization to a progressive High Performing Organizations
Results Delivery: Strong history of successful results delivery in PQCDSM measures and coaching others to deliver these results. Service and productivity are the key business objectives and have the greatest area of improvement

Business Operations Leader Resume Examples & Samples

Collaborate in the definition and execution of business operative plan. Monitor/report team progress implementation
Collaborate in definition and execution of financial planning (SII, OP). Monitor/report progress
Collaborate regarding growth and definition of hiring plan
Review and monitor tasks progress together with operative areas to achieve product OTD, FTY
Co-lead with operative areas efficiency effort to meet target defined
Establish communication and operational review rhythm
Provide leadership in furthering simplification, fastworks, etc, programs
Provide an effective and efficient service for all assigned organizations such as workouts, Lean and Simplification events
Act accordingly to make sure that actions are taken in case of deviation regarding to plan to meet aforementioned points
Bachelor’s Degree plus 7 years of experience
Excellent written, oral and comprehension abilities in English and Spanish
Communication skills in English. Must be able to maintain a normal day-to-day fluid conversation on any topic. For more information consult HR English Evaluations document
Demonstrated solid operational skills and experience in accordance with business needs
Experience managing cross-business projects
Experience being a liaison between operative and support areas
Certified Green Belt (desired for external candidates)
5 years minimum of proven experience successfully managing LPB employees
Demonstrated Project Management Skills and the ability to manage programs, projects, orders, activities or systems
Demonstrated process improvement roles / experience
Experience in management of business resources such as HC, budget and infrastructure

SP Process Operations Leader Resume Examples & Samples

Experience managing
Strong ownership &
Anticipates obstacles and
Cultural awareness &
Good understanding of core
Strong finance background is required

Operations Leader Resume Examples & Samples

Assist in the management of the flow of information to and from the Company to ensure compliance with the contract program and contractual commitments
Assist the Project Manager to prepare Contractual correspondence with reference to specific entitlements and time bars as set out in the Contract (e.g. EOT, delay notices, variations)
Manage the variation process and ensure the Company position is secured financially and contractually
Assist & advice District Project Managers on the management of their activities to ensure their they are meeting contractual performance on projects
Ensure sufficient records are kept and all relevant contractual notices are issued throughout the project to secure the Company position and that of any subcontractors including facilitating and/or negotiation of claims while work is in progress
Assist with mediation, adjudication, arbitration or litigation in the event a dispute cannot be resolved by negotiation
Effectively leads the implementation of productivity enhancing process changes
Controls cost and maximize productivity through the utilization of effective tools, processes and products
Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable. Ensure that subcontracts quotations, where applicable, are complete and documented
Participates in risk review and sales to operations handover meetings for assigned projects
Assist with sub-contractor qualification and quotation reviews
Assess project issues and develops resolutions to meet productivity, quality, and customer needs
Ensures project document controls are in compliance with contract requirements and Honeywell standards
Assist the Project Manager to maintain an up-to-date risk and opportunity register to demonstrate the full range of possible financial outcomes for the project
Assists the Project team with resource planning
Provide best practice sharing within the District
Assist in the ongoing development of processes and systems to maximize efficiency and effectiveness of commercial support
Demonstrate the 12 Honeywell behaviors; especially Growth & Customer Focus, Getting Results, Effective Communication, and Technical or Functional Excellence
Executive Level management of large projects
Interface directly with Clients for cadence meetings: process improvements, feedback on our performance and issue resolution
Performs all human resource management functions for assigned PMs. Ensures PMs are trained, goaled, evaluated, compensated, and managed per HBS policies and practices
Inspect compliance with standard operating procedures
Minimizing deviation through rigorous cost control and forecasting
Coach Project Managers on best practices
Successful claim strategies deployed resulting in Customer agreement of variations, progress claims and delay claims
Early reporting of risks / opportunities and potential deviation
Project Reviews providing early reporting and clear/concise information about the project financial status
Bachelor's Degree in Mechanical or Electrical Engineering or Construction Management
5 years of supervisory and/or Project Management experience in construction or mechanical/electrical or controls industry
5 years of experience with project financial controls (P&L), contracting and project scheduling
5 years of experience with technical knowledge working with HVAC/DDC/Automation systems
2 years experience with managing direct reports and performance management
Thorough understanding of Project operations in a construction environment is essential
Experience in quantity surveying/cost management/contract administration on construction projects is essential
Ability to read and interpret architectural, electrical and mechanical drawings
Have an understanding of low voltage electrical circuitry, trouble-shooting, construction environments and safe work practices
Ability and willingness to travel both locally to project sites with overnight up to 50% as work load demands
5 years experience with Project Planning tools such as MS Project or Primavera
Able to manage multiple priorities and deadlines
Able to execute projects related to HVAC controls, BAS management, Fire management, and Security management systems of higher project and contract complexity
Demonstrated ability to lead a team

Global Operations Leader Belfort Center H/f Resume Examples & Samples

Bachelor’s degree from an accredited university or college in Business or Finance
Significant progressive experience in
Significant people management experience (success in leading large organisations)
Master’s degree in Business, Finance, or related discipline
Experience in shared service creation and operations
Global management experience
Demonstrated ability to lead and influence in a heavily matrixed organizational structure
Demonstrated ability to navigate in a rapidly changing and evolving environment
Demonstrated customer focus
Proven simplification and process improvement skills
Readiness and ability to travel up to 30% of the time
Good knowledge of standard Financial/ERP systems architecture (Oracle, SAP) Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Business Operations Leader, Onstar Europe Resume Examples & Samples

Partner with a variety of business stake holders throughout GM Europe including those responsible for Dealer, Fleet and National Sales Company (NSC) points of contact
Become Subject Matter Expert and Single Point of Contact for the OnStar processes for Fleet and Dealers including; Onboarding/Offboarding, data privacy, purchasing post trial (core OnStar and Wi-Fi) activation and training & development for dealers and fleet
Monitor activation improvements per market and channel
Work closely with Markets to ensure we share best practices and create effective training material for Fleet and Dealer teams to achieve consistent results
Interface with IT, Business partners and Development Team members to drive requirements to create solutions and enhance tools and applications for change that will improve the overall process and customer satisfaction
Ability to succeed in a variety of recurring and non-recurring special assignments
Make presentations to all levels of management
Support Market Introduction of new services and handle Dealer escalations
Experience and achievements commensurate with this role
Previous emergency services industry experience, ideally coupled with OnStar or telematics products
Degree qualified or the equivalent/professional business qualifications and/or experience
Willingness to travel around Europe

Operations Leader Fabrication rd Shift Resume Examples & Samples

Drives root cause corrective action problem solving initiatives
Strong organizational, human relations and problems solving skills
Demonstrated ability to understand and improve manufacturing operations, business processes or systems

Operations Leader nd Shift Resume Examples & Samples

Tours operations daily, checking on workmanship, efficiencies, safe working conditions and methods and compliance with specifications. Reports daily, weekly and monthly performance against established goals and metrics
Identifies training gaps and provides recommendations on developing skills/training needs
Motivates employees to improve their knowledge and performance through study and educational participation
Assists with recommendations regarding workplace layouts, production methods, and production efficiencies by auditing operations to improve production flow and reduce costs
Participates and assists in the establishment and revision of production standards. Recommends changes in specification and processing methods to improve upon production efficiency
Ability to plan and execute multiple projects/activities

Operations Leader Bay Build Resume Examples & Samples

Determines the need for and clears overtime schedules, manpower changes and other operational changes with supervisor
Checks and reports on status of production and takes action to eliminate delays and parts shortages
Ability to work across organizational boundaries to deliver results

Operations Leader Resume Examples & Samples

Organizes the day-to-day operations and prioritization within assigned work area. Coordinates production activities in the major areas of responsibility to meet production schedules in the most efficient and effective manner
Develops and mentors departmental Team Leaders through delegation of duties, coaching, and mentorship. Counsels personnel on work related questions and problems. Conducts annual employee evaluations
Recommends and expedites the servicing and repair of equipment and facilities and approves the realigning of production sequences to accommodate emergency maintenance schedules

Global Messaging Operations Leader Resume Examples & Samples

Hire, manage and develop staff to deliver high quality Messaging and Collaboration services. Technologies in scope include email, fax, email archiving, instant messaging, mobility services, and email regulatory compliance systems
Manage the day-to-day operations team and related efforts which includes project delivery, level 2/3 support issues resolution, including management of Major Incidents and customer relationship management
Work with the Global Head of Services and Engineering leads to define and agree on service standards, and ensure proper onboarding of new products and services through the Service Take-on process
Proactive management of vendor relationships, specifically service delivery management. Represents the firm as senior customer advisor
Creates, manages and maintains departmental policies, process and procedures
Effectively understand and manage strategic and global infrastructure initiatives. Align global resources to deliver on projects
Interfaces with senior business and IT (CIO, CTO) stakeholders to ensure their needs are being met
Creates, manages and maintains operations budgets, but also recommends technologies and process changes which impact the entire MGTI Budget
Ensure compliance with all MMC policies and practices
Ten or more years of IT Operations Management experience across a broad range of messaging technologies is desired
Must have excellent communications skills and be capable of presenting highly technical concepts to both technical and non-technical audiences
Strong organizational, team management and prioritization skills
Must have the ability to work effectively across global teams and the ability to achieve results in a matrix-managed organization
Strong analytical skills, including the ability to examine and re-engineer operational processes and procedures
Extensive knowledge and direct experience in the implementation of technologies in large-scale, multinational enterprises
Strong Major Incident management skills – ability to solve complex problems and influence stakeholders/contributors within and outside of the Messaging Operations department
Strong understanding of the following technologies/products

Wealth Operations Leader Resume Examples & Samples

Qualifications at a Degree level in an appropriate discipline
10+ years of experience in Defined Contribution and Defined Benefit Pension Operations
Knowledge of ORSO Retirement Plan concepts, including benefit design is valued
Knowledge of ORSO/MPF legislation or general pension operations experience
Working knowledge of retirement plan administration system and support applications (ideally SuperB, Excel, Word, Outlook and internal workflow and data management system)
Understanding of payroll & compensation, employee benefit programs (including share option plans, car plans, etc) and retirement programs
Good working and practical skills in data management and reconciliation
10+ years of defined contribution plan administration experience
ORSO and MPF experience preferred but not essential

Subrogation Operations Leader Resume Examples & Samples

Oversee the business development of IT project requests and implementation through heavy collaboration between IT development, testing, and end business users
Detect, present, and oversee process improvements, process efficiency, and automation opportunities
Consult with other business areas to create cost benefit analyses and prioritize current projects, processes, and inventory
Prepare and present recommendations to both internal and external audiences
Search for and direct initiatives for cost per member administrative expense reductions
Ensure legal updates, CMS policy changes, and new legislation are evaluated for impacts
Proactively monitor and predict inventory impacts and appropriately staff as needed
Project future staffing needs for expected inventory fluctuations
Ensure inventory quality control is effectively in place
Effectively leverage offshore partners for production and project assistance
Lead ad hoc data analysis and research projects
Foster idea generation and new opportunities including collaboration opportunities
Strive for team engagement and development opportunities
Other various duties as assigned and needed
Management skills which include ability to assess and understand client processes, elicit client understanding, and insight to advise and make recommendations
Bachelor’s degree in Business or Applicable field
Prior experience in data analysis and quantifiable business methods
Effective ability to evaluate existing work processes in order to predict, address and resolve efficiency and accuracy constraints
Ability to handle multiple tasks and deadlines
Leadership skills, ability to effectively engage and manage a team of associates
Ability to work under pressure and maintain a high level of emotional intelligence
Healthcare finance or healthcare related consulting preferred
Experience with Subrogation and related topics (i.e. TPL, MSP, etc.)
Project management & process mapping experience

Business Operations Leader, Services Resume Examples & Samples

Facilitate the management team’s development of strategic priorities for the organization
Aid in the implementation of business plans and tasks in order to meet the prioritized goals and objectives aligned with the strategy
Establish framework and cadence to monitor the progress of key projects and tactical actions
Ensure the appropriate interlocks and communications are occurring across regions, finance, and cross-functional relationships
Demonstrated experience communicating to Senior - Executive level management audience
Ability to present complex information in an understandable and compelling manner
Solid skills using PowerPoint and Excel tools
5+ years experience focused on building and managing 'business management' processes or systems
Proven leadership driving business transformation projects across multiple functions
Services experience with a strong understanding of core service delivery models, ideally in high-tech

Operations Leader Resume Examples & Samples

Leads a team with broad scope and influence
Coaches other management level associates
Highly skilled at managing complex associate matters. Issues are rarely escalated for resolution
A majority of the associate’s time is spent in managerial functions
Builds a strong team; an expert at giving stretch assignments and developing associates

Operations Leader Resume Examples & Samples

Demonstrated ability to interact successfully with the highest levels of any organization and be able to work cross-functionally within Cerner
Ability to coach a group through process and/or organizational changes
Ability to develop innovative new approaches to further the value of the team
Approachable and capable of building successful personal and strategic relationships
Excellent written and verbal communication and organization skills
Ability to work across Cerner organizations
Proven ability to design and implement processes, solutions, and tools to meet and improve business needs
Demonstrated ability working with senior level executives
Prior people or program management experience
5 to 7 years of professional business experience
1 to 2 years of internal Cerner experience

Rjil Operations Leader Resume Examples & Samples

Sets strategic service delivery direction that anticipates the needs of our customers and their technology needs
Ensures operational excellence in service delivery execution to assure customer objectives and outcomes
Influences customer decision making via thought leadership on technology drivers for their business
Assesses and influences services delivery methods and execution improvements through the eyes of the customer
Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
Assure customer outcomes across lifecycle of Plan/Build/Manage
Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
Shape multi-year services strategy, in conjunction with sales leadership
Drive services revenue growth through sales pursuits, aligned to account plan --> business development
Influence and challenge the customer's thinking to develop better solutions to business and IT objectives
Develop leadership and general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around delivery quality. Build future client leaders within and outside of delivery teams
Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction
Provide direct, concise assessment and deliver executive communication as appropriate
Establish and maintain CxO relationships - directly influence CIO/CTO
Influence and work with customer procurement - understand process, commercial terms, etc
Build and manage global direct and matrix teams for customer execution
Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development, etc
Relevant telecommunication vertical knowledge and expertise around technology and market trends – aligned to customer business objectives and challenges
In-depth knowledge of IT/ Telecommunication based services consumption- ability to engage subject matter expertise as appropriate
IT Domain Knowledge (Engineering, Operations, Data Center, Applications, etc.) - deep domain expertise in 1-2 areas
Successfully navigate Customer landscape to drive mutual success - understand and manage political realities to achieve goals
Expertise of IT standards/frameworks (e.g. ITIL, eTOM) and trends (e.g. cloud)
Demonstrated ability to apply ITIL processes to delivery teams
Thorough understanding of and experience applying all elements of Technical Support to delight customers
Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments
Manage an organization of mangers & CSEs of all levels (generally a team of 100 or more people)
Operational mind-set and disposition
Proven ability to work cross-functionally and cross-corporations
Ability to balance customer, organizational, and employee demands
Excellent verbal, written, and presentation skills
Executive engagement – communication, presence and skills
Financial Acumen – understand finance and P&L process and standards
Ability to address technical and business issues, establish get well plans, and drive corrective actions
Knowledge of Cisco Architectures an advantage
BSCS or BSEE or MBA, equivalent plus 20+ years relevant industry related experience (e.g. Telecommunication domain expertise)
Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE) desired

Operations Leader Resume Examples & Samples

Supervisory and managerial experience in an industrial manufacturing environment, preferably in a chemical/fertilizer manufacturing facility
Bachelor's Degree in Engineering, or a related technical diploma along with at least ten (10) years of experience in a senior supervisory position
Demonstrated skills in leading others and achieving results, as well as in efficiently balancing multiple priorities and tasks
Knowledge of manufacturing best practices including asset ownership, reliability concepts, cost management, production efficiency and quality
Strong interpersonal skills with the ability to develop productive rapport with union leadership, employees, outside leaders and customers
Strong commitment to health, safety and environmental compliance; plant reliability, and maintenance excellence
Proven leadership, business and organizational skills along with high work standards, strong technical abilities and personal accountability
A strong sense of urgency, sound judgment, effective problem solving, economic and critical thinking skills
Proven organization and time management skills; detail-oriented; high level of integrity, honesty and professionalism

100

Operations Leader Resume Examples & Samples

Supporting GM to develop the operation plan. Execute the operation plan to meet financial operation goal
Develop the engineering team workforce planning and execute
Build and maintain a robust quality system. Take Lead on establishing and execution of the GEACE qualify processes, especially the design process
Working with legal and relevant functional teams to continue improve GEACE IP protection processes
Lead GEACE team to achieve EHS/Compliance goal and objective
Ensure the execution the engineering decisions crossing engineering organization and other functions
Bachelor degree in aviation Engineering
Design/analysis, manufacturing and/or project experience in aviation. Understand aviation engineering in design, manufacturing and/or services
Highly motivated to direct work effort, desire to deliver
Ability to handle multiple tasks simultaneously in a broad range of Engineering disciplines
Strong communication and influence skill
Project management experience. Ability to drive change and execution of project
Leadership experience in aviation
Aviation certification experience
Lean six sigma BB or MBB
Understand GE internal processes
Finance operation experience

101

Operations Leader Materials Resume Examples & Samples

Enforces and assists the maintenance of area safety practices, work rules and good housekeeping habits
Requisitions and oversees an adequate supply of tools, equipment and materials for efficient department operations
Recommends, coordinates and executes cost saving measures for assigned areas of operation
Focuses on continuous improvement implementation to achieve improved safety, quality, efficiency and cost
Microsoft software experience required (Outlook Excel, Word, PowerPoint etc)
Effective written and oral communication and presentation skills

102

Operations Leader Resume Examples & Samples

Bachelors /Master’s degree
Candidate should have work experience of minimum 10 – 15 yrs. of work experience
Background in healthcare, sciences, information systems, or business preferred
Experience handling transport, Canteen, Housekeeping, Events, Vendor management, MIS, Travel, supplier relations, Invoice processing, Team management & Inter personal skills are must
Fully proficient at all the managerial functions; achieves metrics
Responsible for a team with broad impact
A good computer skill with command over MS office package is compulsory
Candidates having experience leading the Office Administration function in MNCs need only apply

103

Operations Leader Resume Examples & Samples

Exceptional leadership capabilities exemplified by an ability to influence, engage, motivate, inspire, and change culture in a collaborative union environment with a highly tenured workforce, and create a culture of responsive servant leadership, positive employee relations, and accountability
Highly skilled in the utilization and deployment of lean business (TPS) systems and lead a plant turn around to World Class Manufacturing
Progressive career growth with a minimum of 10 years in either the Automotive or Aerospace industries and have held various roles in Quality, Production Management, Continuous Improvement, and Materials/Supply Chain
Proven track record of making and implementing sound strategic decisions based on a mixture of analysis, experience, and judgment without compromise to ethical, customer, or employee considerations
Business acumen with a strong capability to understand income statements and budgeting requirements
A highly collaborative leader both within the plant as well as with peer and divisional leadership while enlisting support, sharing best practices, and leveraging available resources
A strong understanding of modern manufacturing practices that should include both product and process design tools prior to launch such as QFD, FMEA, DFM, etc., as well as continuous improvement tools such as ongoing Kaizen improvements, Six Sigma and DFSS analyses, appropriate measurables at every level, etc
Candidate must demonstrate a track record of fostering a continuous improvement environment from the plant leadership staff to the shop floor
Make West Bend a world Class, Operational Excellent machining site West Bend will be the benchmark for Actuant for how a machining plant should look like
All (lean) processes to realize this need to be implemented
Team needs to be developed to a top performing team
Continuous improvement culture needs to be created
Operational excellent results (SQDCI) need to be delivered
Delivery world class SQDC performance
Direct the effective and timely procurement and manufacture of components, products and systems to meet business objectives while ensuring cost, quality, quantity and operations performance standards are met
Direct the overall purchasing/procurement function to meet/exceed business plans within defined cost management, quality and delivery objectives
Direct scheduling, inventory and plant operations to meet/exceed crucial business objectives supporting timely delivery, quality, productivity and cost objectives
Develop and execute effective communications programs promoting employee involvement and decision making, and ensuring critical employee relationships are positively maintained throughout the organization including plant operations
Provide programs that are maintained and ensure all safety and governmental regulations are reviewed and met on a timely basis
Maintain and nurture effective working relationships/communications with key support functions; engineering, finance, sales and marketing to improve operations and ensure effective support of the manufacturing process to achieve business objectives
Direct the management of maintenance and protection of buildings and equipment including short and long range planning of facilities expansion, modification, move or improvements
Provide creative input and fully participate in overall business strategic planning
Direct the overall division forecasting, traffic and distribution function supporting global business needs
Direct effective decision-making regarding make/buy, process applications, plant and equipment evaluations and investments, supplier evaluation, qualification and certification, and manufacturing location for new and existing product
Define and implement world-class practices and measurements
Implement training program with emphases on quality, efficiency, process variability, and maximum employee flexibility
Participate in development of staff positions and location succession planning including identifying high-potential subordinates
Performs all other duties as assigned by management
A four-year college degree required. MBA a plus
A minimum of 10 years of broad experience in a world class manufacturing business operation – demand flow and kaizen, purchasing, supply chain management, production control, systems, traffic and distribution, and plant operations
Must have solid communication skills, ability to effectively lead, manage and provide the facilitation of teamwork within the directed functions
Must have demonstrated skills in WCP, demand flow, LEAN manufacturing, Kanban and Kaizen
Must have experience in a machining environment
Experience implementing change within a union environment
LI-JH1

104

Operations Leader Resume Examples & Samples

Manage the relationship between the business customers and IT partners for their assigned applications
Manage application-specific production support processes
Develop support skills to minimize dependency on development resources
Assist Operations and Maintenance team with problem triage, categorization ("break/fix" vs. "enhancement"), root cause analysis and ability to duplicate a problem
Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required
Coordinate business approval of production migrations (release entry framework)
Provide leadership in critical issue resolution during the war room process
Facilitate the hand-off of new release functionality from the development team to the M&O team
Facilitate the gathering of business requirements to support O&M work order activities as necessary
Coordinate select Infrastructure Services initiatives within the application group
Identify enhancements to improve supportability, operability or performance of applications within the application group
Assist with the development of a business case for suggested enhancements
Collect, analyze and report SLA and O&M metrics data for assigned applications
Take corrective action as warranted and approved
Resolve issues with application-level service performance. Develop incident management procedures and resolve issues within SLAs
Identify, sponsor and implement continuous improvement initiatives within the O&M unit
Manage a staff of direct and indirect resources for their assigned applications and managing established budgets and forecasts
Manage application support Scope of Work (SOW) and Service Level Agreements (SLAs)
Develop and maintain effective change and transition management processes to transition business and technology applications into the support model
Develop and monitor application support and vendor performance metrics
Develop and maintain set of application support best practices and lead problem management efforts to identify and resolve operational issues
Get agreement for and communicate planned application maintenance outages
Develop and maintain a productive working relationship with application owners, co-source partners, and vendors
Leveraging internal and external benchmarking to identify leading industry practices to drive continuous improvement for Honeywell
Streamline the application support process and portfolio by standardizing both the application support process and the application inventory
Ensure IT has a robust business continuity management system covering all high risk sites, mission critical applications and related and business supported infrastructure
Bachelor's Degree in Computer Sciences or related discipline
Minimum 10 years of experience in IT
Minimum 5 years managing IT personnel in an application support environment
Demonstrated experience managing teams of 10+ resources
Experience directing a team to deliver multiple projects and handle multiple Severity 1 Incidents and Problems in the same time frame
Support and/or project level experience with enterprise applications and infrastructure
Previous experience managing and directing Supplier partners in a Co-Sourced environment
Experience working with internal stakeholders to understand customers' business needs and processes
Knowledgeable in IT infrastructure, architecture, applications development and support, networks and computer operations
Previous education/experience in project management (PMP a plus)
ITIL trained/certification preferred
Excellent communication skills in both verbal and written areas. Ability to communicate (verbal & written) effectively and interact with customers at all organizational levels
And leaders in other regions
Strong leadership skills, and the ability to manage and develop technical personnel in a fast paced environment
Problem solving skills, and the patience required to bring problems to resolution
Focus on delivering results
Effective customer relationship skills (internal & external) and ability to influence others
Demonstrative Change Management experience

105

Orkin General Operations Leader Resume Examples & Samples

Proven Leadership skills in Coaching, Mentoring and People management for more than 10 years
Direct supervision of managers and employees, preferably in an outside service industry
A record of Job Stability and Successful business and revenue development
Development of a High Performance Culture through Accountability
Multiple years of Operational P&L experience

106

Regional Operations Leader Resume Examples & Samples

Full support of the category strategy execution
Maximize global productivity
Support the establishment and execution of global standardized procurement processes
Lead the streamlining of the order-to-payment process to reduce transaction cost
Manages the processing of all purchase orders
Works closely with MRP and Finance to expedite receiving and AP processes
Manages interactions with key suppliers
Support development of e-procurement strategy to reduce transaction cost
Attract, develop, and retain talent base
Assist in development of system to gather and communicate supplier performance data
Support strategic alignment of shared services roles and responsibilities
Comprehensive understanding of order to pay process
Knowledge of P2P technologies
Strong ability to lead/delegate project and special initiatives
Proven and exceptional ability in process improvement

107

Latam Operations Leader GE O&G Resume Examples & Samples

Lead and assist in daily operations
Develop, coordinate, lead, and execute daily production plans and coordinate consistent and effective field jobs
Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function
Supervisory roles that provide direct or indirect leadership for overall services & projects operation, including leadership for operations in which activities are centralized shared resources to execute customer projects and/or project monitoring activities
The Latam Digital Solutions Operations leadership role is responsible for leading the entire resources dedicated for the region, including field services and contract fulfillment managers to drive growth and improve customer satisfaction, work closely with the commercial & sales leaders to drive the account strategy
Responsible for entire operating plan of this customer including commitment, orders, revenue, CM, cash and leading the team to define entitlement & identify areas to penetrate and grow profitability
Clear understanding of customer’s business model and how GE’s products and services develop and deliver added value to this customer
Build and deepen customer relationships and communication at all levels
Lead multi-functional team to drive customer satisfaction and growth (quality, engineering, project management…)
Understands and translates customer long term needs in opportunities for GE growth … influencing investment strategy, while account is shaping future priorities, acting as a valued business consultant
Drive Quality & Issue resolution through P&L and functional teams
Drive joint technology and development programs that would drive a stronger customer relationship and sustained profitable growth for GE and benefit for the customer
Actively participate in community events with the customer
Is involved in discussions with other disciplines about future developments and consequences for the business unit
Major contribution to the strategic plan of higher unit
Presents to top leadership in the business solutions on technical discipline and business solutions
Works with cross business teams
Important business unit clients
Engages in complex long-term processes with important clients
Minimum of 10 years of experience in General Operations Support & Execution roles
Demonstrated ability to lead programs / projects
Ability to document, plan, market, and execute programs
Fluent in Portuguese & English or Spanish and English

108

Operations Leader Resume Examples & Samples

BS Degree in a technical engineering discipline required (preferably Chemical or Mechanical)
Minimum 5 years of experience in Chemical Manufacturing environment
Minimum 2 year Supervisory experience required
Leadership skills; self-motivated; initiative with a commitment to six sigma and HOS principles, team behaviors and customer focus. Personally models desired behaviors
Collaborative Leadership style
Six Sigma knowledge
Total Quality focus
Strong technical and operational background
Excellent communication ability and use of facilitation skills to align plant to business objectives

109

Analytical Operations Leader Resume Examples & Samples

Provide effective people leadership for laboratory personnel (goals, employee development, coaching, etc.)
Ensure Environmental, Health and Safety is the top priority, understand requirements and serve as a role model, share learning’s accordingly, and ensure follow up on all incident investigations
Optimize, improve and leverage analytical resource utilization and effectiveness (facilities, technology, people and equipment) for the St. Charles Operations Site
Collaborate with Dow Businesses, internal customers and help provide on-time delivery of results and supporting documentation
Implement, manage and update the Service Level Agreements which define the services that the laboratory operation delivers to its clients
Communicate value of services to Clients, Site and (Analytical Technology Center) ATC leadership
Actively participate in local and global teams and networks to improve analytical support
Lead a number of selected operational improvement projects in the field of EH&S and analytical instrumentation and methods
Accelerating improvements through thorough and efficient implementation
Identify unmet needs/gaps formulate development and implementation plan to close the gaps/meet the needs
Financial management of capital/budgets
Ensure the effectiveness of Lab Reliability Systems
Anticipate analytical and product quality problems and address proactively to ensure production reliability
Contribute to troubleshooting and improvement of Analytical methods and drive efficiency in laboratory operations
Implement MET (Most Effective Technology) analytical technology and methodology at the direction of the Business Analytical Leader and Specialist
Participate in business / site analytical improvement teams
Train and coach the Analytical group on analytical systems and technology
Network with other analytical personnel to stay current with analytical and process technologies and leverage best practices
A minimum of a Bachelor’s degree in Chemistry or Chemical Engineering is required
A minimum of 3 years of technical lab experience is required
At least 4 years of supervisory experience is required

110

NPI Operations Leader Resume Examples & Samples

High energy individual who demonstrates confidence, accountability, and professionalism with each interaction while also demonstrating personal integrity, resilience, and respect for others
Self-starter, proactive in attacking problems and constantly looking for opportunities to improve business processes
Operates in a collaborative manner supporting the “One Team” philosophy
Excellent project management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details
Strong team leadership skills and excellent analytical and problem solving abilities
Knowledge of specific Global Operations functions (i.e. – Solutions Deliver, Customer Care, Data Operations, etc…)
Ability to think outside of the box and see the big picture - visioning
Consistent attention to organization and details
Ability to work either independently or in a team environment, depending on the task
Innovative and execution oriented
Ability to successfully introduce / position new products and services to the Global Operations teams
Customer facing acumen, excellent verbal and written communication skills, particularly the ability to verbalize or express complex concepts effectively both verbally and in writing
Proactive and transparent communication in a matrix environment
Strong interpersonal skills and executive presence, ability to interact, influence, negotiate and build working relationships across the organization
Ability to manage deadlines and work under pressure
Project Management experience, PMP certification strongly preferred
Familiar with the concept of Product Lifecycle Management (PLM) (i.e.- product conception, design, development, implementation, support, disposal)
Proficient with all MS-Office applications, including Visio & PowerPoint
Bachelor’s degree and a minimum of 7-10+ years of operations experience. MBA preferred
Able to provide direction to project managers, developers and customers, within realm of responsibilities
Able to work within a highly matrix environment, influencing individuals and teams in other COEs, Business Units and Geographies to achieve the desired outcome
A proven history of driving results and working under pressure
An eagerness to learn and leverage the knowledge / experience gained in this position for growth into other positions across the Equifax organization

111

Senior Operations Leader Resume Examples & Samples

Live Our Values: People, Quality, Service and Innovation
Provide Leadership and vision to the organization by assisting the senior leaders of the organization with the execution of volume forecast models as it relates to current annual plans
Lead site performance through Key Performance Indicators, training and development, performance management and improvement systems, reporting, detailed analysis, and counseling employees as needed
Quarterly Business reviews conducted with Home Deliver partnership as it relates to service and quality standards of the organization
Responsible for daily delivery operations to include reports management, delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery completion
Provide excellent customer service to our Galleries and Customer Service teams. Support these requests with urgency while balancing operational costs
Compliance and accountability to the RH standard operating procedures as they related to facility and process management
Oversee with coaching, leading, and directing of the daily receipt, prep, inspection, and delivery of RH furniture products
Maintain a safe work environment by enforcing safe/smart work practices
Continuous interaction with our customers in a courteous and professional manner
Monitor daily productivity and operating costs to minimize waste and increase operating efficiencies
P&L management and accountability to include reporting to senior management monthly
Routinely audit the operations in accordance with SOPs and analysis of daily reports
Overall responsible for daily cycle counts and inventory accuracy of all product passing through location
Professional development of subordinates to build internal bench of future RH Leaders
Creative problem solving and innovative approaches to solve complex problems
Perform in a manner consistent with company Vision, Mission Statement and Operating Principles
Any other duty as assigned as the home delivery environment dictates

112

Operations Leader / Optimization Engineer Resume Examples & Samples

5 to 10 years’ experience in a manufacturing environment
Ability to effectively manage multiple priorities and meet established deadlines
Ability to translate key area and business needs into the right priorities and actions
Bachelor’s degree in Engineering (Chemical / Mechanical or related field)
Ability to Lead operations and process optimizations
Project and program leadership and execution skills
Conducting RCA and FMEA leadership skills
Statistical Process Control techniques

113

Operations Leader Resume Examples & Samples

Provide leadership, direction and coordinate activities for multi-disciplined teams on assigned tasks
Understand technical challenges of the Avi-Sys teams / adjacencies and develop strategic plans that are consistent with business objectives
Introducing, improving, co-ordinate and monitoring engineering and administrative processes inside of the organization
Track funding, metrics & budget - obtain appropriate manpower allocations to support these activities
Work with entire organization to identify, define and execute projects with Engineering Productivity & Simplification impact; seek, share and institutionalize best practices
Leading operations team. Train, coach and mentor less experienced personnel on business and technical processes and standards
Serve as an expert to the business on Six Sigma philosophy, theory, and application tools/tactics
Updating Resource Supply & Demand data for various customers
Presenting operations data to management
Supporting financial team and administration team
Supporting global operation organization
Some experience in engineering, operations, project management or administration position,
Experience at leading multi-disciplined engineering teams,
Quantitative and analytical skills, good understanding of IT, statistically literate and familiar with Lean Six Sigma quality concepts and tools,
Experience in applying statistical tools to Process Improvements and Quality projects,
Experience on Operation position will be an advantage
Target oriented,
Responsible,
Very good communication skills, good presentation skills,
Demonstrated strong problem solving skills,
Passion to learn,
Open mind, strong motivation,
Fluent with Microsoft Office tools,
Commitment to high standards of engineering excellence

114

Area Operations Leader Resume Examples & Samples

Provide leadership for the department to strive for excellence in safety and environmental compliance
Lead and coach the application of MBM® as the Leader of the Utilities Area
Provide leadership to facilitate the development of the knowledge and skills of self and employees to improve operational performance of the department and facility
Define, own and communicate the current capability of the utilities department and track performance against capability
Continuously evaluate and identify constraints to eliminate quality and production bottlenecks and lead plans to improve current capability, and yield to improve our relative competitive position
Work to continuously identify and eliminate waste and non-value added costs in direct and indirect costs to improve the mill’s relative competitive position
Manage chemical inventories with good communications to procurement and Pulpmill
Coordinate with Area Maintenance Leader, Area Reliability Leader to ensure operating plan and reliability issues; and area and annual outages are coordinated to create the most value
Collaborate with Area Maintenance leader and Area Reliability Leader using root cause analysis tools to resolve reliability issues and operational issues
Provide daily support and technical expertise to area operators and maintenance personnel
Proven leadership, communication, and facilitation capabilities to advance an organization
Strong communication, presentation, planning and organizational skills; ability to multi-task and prioritize
Collaborate enthusiastically with others in the mill operations and business
Interpersonal skills with the ability to effectively teach, coach and mentor
Excellent technical troubleshooting and problem solving ability; utilize constructive challenge to drive to the optimum solution
Fundamental economic thinking and business skills
Knowledge of power and recovery, lime kiln, and causticizing operations; fundamentals of equipment operation for effective interface with maintenance and operations
Ability/Willingness to work a flexible schedule, including regularly scheduled occasional weekend duty as necessary to manage facility performance
Leadership experience in an industrial or manufacturing environment
Bachelor’s degree or higher in Chemical, Mechanical or Electrical Engineering or related technical field such as Paper science and technology or chemistry
Experience in developing and implementing improvement processes and projects
4+ years’ experience in operations of power and/or recovery including causticizing and kiln operations in the pulp and paper industry or pulping operations
3+ years leadership experience in an industrial or manufacturing environment
8+ years’ experience in operations of power and/or recovery processes including causticizing and kiln operations in the pulp and paper industry or pulping operations
Experience analyzing and interpreting financial operating data
Experience working within Process Safety Management covered processes
Process control knowledge/experience
Knowledge and understanding of product stewardship and quality systems
Computer proficiency with Microsoft project, CMMS, and PI

115

SSA Operations Leader Resume Examples & Samples

Monitor and support main projects
Identify and update list of main projects
Lead and coordinate project reviews (starting with “budget zero” review) with other involved PLS
Validate outputs of these project reviews
Follow execution of design reviews
Organize operational support to projects when needed
Coordinates the commercial activities with the Account Managers and/or Sales team; leads Project Management, Engineering, Planning & Site Management and guarantees the application of Grid Solutions and other specific methods & tools
M.Sc or Engineering degree or equivalent
At least 8 to 10 years’ experience in project execution, engineering or project management role or in similar positions
One-grid mindset / change agent
Senior Project manager profile
Results-orientation
Negotiation & Conflict management
Business & Market understanding to propose Operations structure within Region/PL
Problem-solving to defined improvement actions for Region/PL
Facilitator with good communication skills
Deep-dive analysis of actions feasibility & purpose

116

Emerging Technology Operations Leader Global Innovation Resume Examples & Samples

Act as Chief of Staff/operational leader to Emerging Technology Leader
Lead strategic projects benefitting and supporting all Emerging Technology initiatives and teams (e.g., supporting Global technology networks)
Ensure the teams operate according to plan and delivers various initiatives on schedule. Troubleshoot as needed
Serve as liaison between Emerging Technology team, other Global Innovation teams (e.g., Venture Portfolio), key business units, and internal EY operations (i.e., IT, procurement, HR) to ensure alignment and collaboration on key initiatives
Track high level metrics across all Emerging Tech areas (sales, pipeline, brand, asset development work, etc.)
Assist leadership in day to day activities including running team meetings, providing status updates, leading high priority sourcing, and managing stakeholder engagement activities
Partners with Emerging Technology Leader and other team members to improve overall operations of the group - identify, evaluate, select and refine most appropriate solutions
The individual in this position establishes plans, determines priorities and prescribes and implements the processes needed to achieve the required objectives
The person is likely to be faced with problems and demanding deadlines routinely and needs to be able to manage conflicting priorities and tight deadlines through creative problem solving and operational dexterity The individual should be able to Identify creative alternatives, digging into issues to surface core pain points, and being persistent is a core requirement for this role
Work is reviewed only for results obtained
May include occasional domestic and international travel
We are a distributed business and often work across time zones and across national borders and language lines
Passion (not deep knowledge) for emerging technology – desire to immerse themselves and learn
Ability to make timely decisions and translates strategy into action. Strong operations skills. Ability to get things done
Strong attention to detail and ability to summarize and communicate at all levels of the organization
Demonstrated ability to lead and influence cross-functional teams
College/University degree required; MBA preferred
10+ years prior work experience

117

Rjil Operations Leader Resume Examples & Samples

Relevant telecommunication vertical knowledge and expertise around technology and market trends - aligned to customer business objectives and challenges
Executive engagement - communication, presence and skills
Financial Acumen - understand finance and P&L process and standards

118

Operations Leader Resume Examples & Samples

Lead and develop operations team in a fast-paced, multi-cultural, and growth oriented environment
Own and oversee the implementation of the company’s proprietary management operating system (HOS) across the region
Optimize working capital turns and inventory mix as needed to support the business
Maximize customer service levels through diligent application of KPI practices across the distribution and logistics network including the efficiency of the reverse logistics function across the region
Administer corporate policies in a positive, constructive manner, including diligence around documentation, process and security controls
Ability to assess operational needs, provide recommendations, and make decisions that support a variety of business strategies
Coordinate with Sales and Marketing Departments to insure a high level of support for company initiatives
Bachelor's Degree in Industrial Distribution, Business, Marketing or a related discipline
Minimum 10 years’ experience in operations from a retail environment or other multi-site distribution business
Sound business acumen to understand key business drivers and management decisions and implications on all key areas of the business
Prefer a Master's Degree in Industrial Distribution, Business, Marketing or a related discipline
Candidate should possess the intelligence and vision to understand the next step in the evolution of the company, the communication skills to convey that vision, the leadership skills to guide and motivate others, and the management skills to execute the plan
An inspirational leader able to make those around them better
Experience in change management and development of new organizations is critical
Ability to create and prioritize objectives and have the capability to effectively implement them
Knowledge of six sigma or other lean operating systems and principles
Experience and demonstrated ability to work effectively in a matrix environment

119

North East Operations Leader Resume Examples & Samples

Bachelor's Degree from an accredited university or college (or a High School Diploma / GED with a minimum of 4 years of experience in Services)
Minimum of 2 years
Prior experience in the field of wind energy or power generation
Ability to coordinate several projects simultaneously

120

Business Operations Leader Tunisia & Morocco Resume Examples & Samples

Humble: good listener and willing to do what it takes for the benefit of the customer, the team and the business
Comfortable working in a demanding environment, influencing others and capable of efficiently multi-tasking
Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
Shows a strong appetite for learning
Demonstrated ability to work under pressure and to meet deadlines and commitments
High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs
Experience with quotation and contract systems tools
An understanding of Lean Six Sigma

121

Engineering & Site Operations Leader Resume Examples & Samples

Leverage with global/regional networks to enable sustainability and promotion of strategic functional/operational programs and policies (QA inspections, capital effectiveness, reliability, Systems & Controls, Process (development) groups, process safety management)
Prepare scope, budgets, design flows, commissions, process documentation for base and non-base capital projects and consequently lead strategic technical- and engineering teams
Align with safety lead and act as Engineering representative to ensure all documentation is up to date in order to obtain the required permits while being compliant with specific safety guidelines for R&D labs and pilot plants
Responsible for execution of asset health strategy i.e. asset criticality, maintenance strategies, health reporting and for enforcing operations/technology risk management compliance
MSc or Master in Engineering or equivalent
Minimum 10 years’ engineering experience
Proven experience in leading big complex engineering projects as well as in asset health strategy set up and execution, preferably in a R&D environment
Capability to build winning teams and lead cross-functional and multi-cultural groups
Skills: Analytics, project & portfolio management, technology development, interpersonal relationship building and influencing others
Strong communication skills and ability to assess strengths and weaknesses of competition
Fluency in English and Dutch language

122

Operations Leader Fabrication Resume Examples & Samples

Possesses a general understanding of company policies and goals
Reviews and recommends short and long term resource requirements, capital equipment and facilities expenditures
Develops and mentors departmental Team Leaders through delegation of duties, coaching, and mentorship. Counsel’s personnel on work related questions and problems. Conducts annual employee evaluations
Other duties as assigned by the business per business needs
Demonstrated leadership, communication, interpersonal and teambuilding skills

123

North American Operations Leader Resume Examples & Samples

Frame, size and assess opportunities
Identify key risk and success factors
Secure support and resources from leadership
Test and pilot new business opportunities
Commercialize and develop go-to-market strategies for successful ventures
Build a team of internal and external resources to stand up and grow and technology enabled service business
Develop, document and refine key business processes required to standup a new business (SOPs)
Own customer implementation of our system, including the coordination and of Georgia-Pacific staff, customer personnel and outside vendors
Work directly with customers to drive the adoption of our systems and associated tools
Observe, analyze and share insights to inform product and business model development
Provide metrics and analysis to identify and prioritize opportunities for improvement
Update and manage system databases, project management tools, and customer management tools
Continually refine the value/supply chain to reduce cost and increase profitability
This position will support a pilot initiative that requires an infield presence (up to 80% travel initially)*
15 years work experience
Experience with Microsoft Office applications
Must be willing and able to travel 80% of the time
Bachelor’s degree in Industrial Engineering or Computer Science
Experience with Access, SQL, Visio or Tableau
Start-up and/or previous consulting experience
Experience in process mapping/flow charting
Management systems or process improvement experience
Lean, Six Sigma, KanBan, experience and certifications

124

Operations Leader Resume Examples & Samples

Minimum 2 years of manufacturing experience as a shop floor leadership for operations, manufacturing engineering, logistics or production system
Good performance review standing in the current position
Basic computer skill for MS-Office (Excel, Word, Power Point, Outlook)
Supervisor experience including performance reviews and coaching/counseling
Basic understanding of quality control systems
Hands-on experience of improvement projects (System CIPs, Shainin projects, Kaizen activities etc.)
Preferred skills include
Bachelor degree in engineering field or BS/BA
Basic production system training
Problem solving skills, production planning, SAP-UBK (or equivalent manufacturing resource control system)
Inventory control experience
Being familiar with administration of HR policy
Basic understanding of safety/ergonomics/5S concepts

125

Senior Operations Leader Resume Examples & Samples

Lead site performance through Key Performance Indicators, training & development, performance management & employee counseling, data reporting & analysis
Provide Leadership and vision to Home Delivery Organization by assisting Senior Leadership with execution of volume forecast models in relation to current annual plans
Conduct Quarterly Business reviews to promote Home Delivery service and quality standards across the organization
Execute daily delivery operations of report management, delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery completion
Provide excellent customer service to RH Galleries and Customer Service teams; supporting their requests with urgency while balancing operational costs
Maintain compliance and accountability of all facility and process operating procedures to ensure RH standard is executed
Oversee and offer daily coaching, leadership and direction of receipt, prep, inspection, and delivery of RH furniture products
Maintain a safe work environment by enforcing safe and smart work practices
Proactive and continuous interaction with our customers in a courteous and professional manner
Routinely audit the operations in accordance with outlined SOPs and analysis of daily reports
Demonstrate creative problem-solving skills and innovative approaches to solve complex challenges
Perform in a manner consistent with company's Vision, Mission Statement and Operating Principles
Any other duties as assigned or as the Home Delivery environment dictates

126

IT Operations Leader Resume Examples & Samples

Identifies opportunities to leverage resources at International and global levels for Service Management and Technical Support
Identifies opportunities to engage Platform Engineering team to design and build new technologies to optimize infrastructure costs and deployment
Interfaces to global DR/BCP COE to ensure local planning/testing is aligned to standards
Definition of annual operations and infrastructure budget, including business projections
Interfaces to Enterprise Engineering and Architecture functions to determine technology refresh and technology optimization opportunities for annual budget
Generation of resource projections, interfacing to Finance monthly forecasts and variances to actuals
Delivering services using outsource partners
Process deployment (ITIL certifications are desirable)
Building and managing medium sized teams (15+ people)
Enterprise class service delivery on multiple technology platforms
Managing network functions, both data centre LAN and WAN
Disaster recovery exercises and backup technologies
Delivering to SLAs in a complex technology environment
Delivering service improvement initiatives
Managing multi-million pound budgets
Working in an international company
Working in a matrix managed organisation

127

Operations Leader Resume Examples & Samples

Standard Work includes Gemba walks with each of their supervisors once per week reviewing standard work, WPO, Basic Problem Solving, TPM, and Just do It
Lead value stream improvement sessions to review task status and brainstorm sessions
Conduct formal audits of their entire area regularly to ensure compliance to safety, quality, and standard work
Actively participate in daily plant production meetings, rapid improvement events, and any special projects assigned
Monitor daily production and adjust plans as needed to meet revenue and other business targets
Adjust labor to meet customer demand and monitor the addition of labor as well as the downsizing of labor when needed
Minimum Requirements: BS degree with a Technical or Business major
Preferred Requirements: 10 years’ experience in a manufacturing environment

128

Operations Leader Resume Examples & Samples

Lead the team in safely producing the highest quality product in accordance with plant quality standards
Observes employees for effectiveness, efficiency, performance, safety practices, and adherence to procedures; coaches and corrects behaviors and actions as needed
Ensure team performance goals are aligned to department business objectives and communicated to the team
Act as backup for the Production Superintendent
Comply with all employment laws and Arconic Equal Opportunity Policies in all hiring, promotions, demotions, and disciplinary actions
Provides adequate direction for each team leader / lead operator; maintaining clearly stated work assignments and providing assistance when needed
Understands the process and acts as back up for truck and rail shipping
Ensures the production schedules and Keystones are followed, and in consultation with the Superintendent and/or Metallurgical Engineer, develops or modifies the production schedule for on time delivery, efficiency and raw material considerations
Work in conjunction with the metallurgical engineer to carry out planned tooling and casting practice trials and new customer order trials
Identify, recommend, and implement changes to improve productivity and reduce cost and scrap, monitor scrap and rework data. Direct the establishment, implementation and maintenance of production standards
Implements various programs essential to manufacturing procedures (e.g., 5S, training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
Develop and drive accountability to the team members and Production Shift Coordinators in the use of ASE principles and tools (key principles, interaction guidelines, employee engagement, discussion planners, motivation, feedback, communication, change, inclusion)
Attend team meetings, ensuring that team meetings are occurring and are being led by the team with engagement from Team Star Points, coaching the team to perform in a cohesive manner and drive continuous improvement across all metrics
Serve as a Star Point Leader for a designated Star Point role as guided by the Production Leader
Engage with team members and the Production Shift coordinator to resolve team member conflicts as directed by the team’s conflict resolution model
Assist in hiring, on-boarding and training hourly personnel
Ensure that EHS incidents and quality issues are appropriately investigated and corrective actions implemented on a timely basis
Maintain awareness of outage plans and communicate timelines to the Production Shift Coordinator
An Associate’s Degree from an accredited institution
Minimum of 2 years manufacturing experience
Minimum of two years’ experience in a supervisory and/or leadership role required
Aluminum manufacturing experience is preferred
Vertical Direct Chill Casting experience highly
Strong mechanical and process aptitude
Experience with AS400 and Oracle
Requires excellent team building skills; Ability to translate corporate and plant business objectives into meaningful and achievable business goals for the department
Molten metal experience (melting, casting)
Ability to handle multiple projects/assignments concurrently and be results oriented
Strong decision making and problem solving skills

129

Mercury IT Operations Leader Resume Examples & Samples

Establishing the IT support strategy for the operational management of the Mercury platform in Production and how this will be scaled to support the planned rollout to EY Member Firms by the Program. This include the operational tools required to manage the Mercury platform end-to-end and not just the SAP components
Provide leadership (direction/review) across multiple support functions, including Incident and Problem Management, IBM and SAP Outsourced Services (Application Management Services and Application Hosting Services), as well as operational input into the SAP Roadmap developed by the Program’s Architecture Office
Recruit and develop the staffing model to support this function, across all groups
Support the implementation of the broader EY IT strategy and Security standards within the Mercury portfolio
Provide the business and IT service delivery leaders across the Mercury program with a single point of accountability for Production Support and Transition activities, milestone achievement and deliverables
Deliver timely, exceptional client service against the agreed SLAs for the Production Platform
Integrate and optimize with EY’s Global Operations team, to best leverage central capabilities and augment with Mercury-specific capabilities
Hold third party suppliers accountable for the SLAs that they have committed to, refreshing the SLAs on a regular basis to reflect the deployment of the solution
Work with the Program team to agree the handshakes between the support organization and the Program team tasked with development, test and deployment of the platform to further EY Member Firms in particular focusing on areas such as service architecture, environment management and automated regression testing
Ensure appropriate resources required to maintain all service levels and response times. Geographically dispersed resources managed are in the 150-200 FTE range (including third parties)
Works with teams to continually optimize the support organization structure, assuring proper 24/7 coverage across all aspects of Mercury SAP solution
This role requires constant identification of opportunities to adjust our approaches (processes), leverage global or Area based platforms whenever possible and source people resources (on shore, off shore, employee or contractor and necessary) to improve our effectiveness
Responsible for financial management & reporting / optimizing processes
Escalation point for customer concerns if/when they arise
Monitor & manage end-to-end delivery of all Operations-related efforts to scope, time & budget
Enforce and improve standard methodologies, processes & tools
Ensure that the SAP solution and bolt-ons are kept up-to-date in order to ensure ongoing supportability of product issues by the vendor through input into the architecture and environmental roadmaps
Evaluate & identify potential redundant applications, infrastructure & tools
Build team to achieve a highly efficient and effective delivery model, mixing vendor resources and EY employees
15+ years’ experience of business development, project delivery & client relationship management in SAP technology environment
Significant knowledge of and experience with managing a Production SAP solutions that supports front and back office processes and has a global user base. Knowledge of the SAP product set including new modules such as Fiori, CPM, MRS and C4C
In-depth understanding of SAP best practice operational procedures for a single instance global SAP system with tight integration to upstream and downstream systems
The role needs to understand the culture of the EY Finance function, culture of the countries, the technical SAP solution, InfoSec requirements, performance management requirements, technical infrastructure (e.g. network limitations in areas and countries) in order to provide effective solutions to our user base
Knowledge of best practice Operations Support processes and tools to manage and end-to-end solution which has a large number of near-real time and batch interfaces
Experience of managing $40M to $50M in production support labor and $25M to $30M in software maintenance
Strong domain knowledge in professional services environment
Ability to develop & translate strategic plans into actionable roadmaps
Strong financial & people leadership skills

130

Digital & Operations Leader Europe Resume Examples & Samples

Bachelor's degree within communications, information technology, or marketing, from an accredited university or college or equivalent knowledge and experience
Significant experience required in communications in an international environment with deep knowledge and understanding of communication processes and flows
Deep knowledge of digital platforms with significant professional experience working in a team or agency environment managing digital platforms and campaigns in a digital ecosystem
Strong project management and interpersonal skills from ideation to execution
Experience in facilitation and budgeting
Experienced researcher and data analyst
Creative mind-set with strong knowledge of digital development
Superior skills within PPT, Excel and project planning systems are essential
Strong analytical thinker – ability to review data and interpret into high-level insights pertinent to overall digital strategy, and adjust strategy accordingly. Deep experience working within different CMS platforms
Experience in digital marketing, with significant experience in SEM, SEO and managing digital content across web, mobile, app and social
Fluent in written and spoken English; additional languages a plus
Rigorous attention to detail
Structured and operational mind that knows how to get things done
A natural planner
High energy, “can-do” attitude/self-starter

131

Operations Leader Resume Examples & Samples

Responsible for strategic direction and overall budget development and management for teams you are accountable for
Overall field support, including environment of care and overall safety, procurement of supplies, equipment and maintenance, vendor relations, inventory management, logistics and point of care testing procedures
Organic ,growth through local practice development, and expansion growth through partnership with field leadership as well as internal and external partners
Oversight of supply/demand strategies and levers to maximize volume
Efforts regarding the overall patient experience, including the billing and patient call centers and the customer experience issue escalation process
Front end revenue cycle management including payer and provider enrollment credentialing, and payer contract setup
Working constructively with CNPO, HR, IT, Legal, Medical Operations and all other areas of senior leadership to provide direction and resolve issues and concerns
Partnering with senior retail leadership team to collaborate on initiatives and issues that impact the business in the short and long term
Participating in strategic business and operational initiatives

132

Executive Operations Leader Resume Examples & Samples

Function as the senior executive for the Hospice program
A minimum of a Bachelor's Degree in either Health Care Administration, Business Administration or in a related Human Services field. A Masters Degree in one of these fields is preferred
A minimum of seven years senior management experience in home health or hospice. Ten years experience would be preferable
A working knowledge of Federal and State regulations as they pertain to the provision of comprehensive, hospice home care, its administration, and related reimbursement
Understanding and acceptance of hospice philosophy
Working knowledge of EEOC regulations, human resource management, benefits management and risk management, as they pertain to health care employees
The ability to communicate clearly (both written and oral), make public presentations; work successfully with community groups, advisory panels and Board of Directors
Possess strong leadership, organizational and interpersonal skills
Computer proficiency in Microsoft Office
Must be of high integrity including maintenance of confidential information including all personnel and patient records
Ability to work a flexible schedule, to include some evenings and weekends
Has a valid driver's license and auto liability insurance
Ability to meet physical job requirements

133

Senior Operations Leader Resume Examples & Samples

Develop and maintain routing protocols and lead daily optimization across the Routing team
Analyze current and historical data to measure successes and opportunities in the Routing optimization function
Work with leadership in centralized scheduling teams to coordinate customer escalations, reschedules and service calls
Grow the team into nationwide expansion, developing and executing team strategy to support multiple home delivery markets across all US time zones
Hire, train, and coach top talent

134

Field Operations Leader Resume Examples & Samples

Inspect job sites prior to work assignments, coordinate materials and equipment availability for crews and worksite needs with customer
Direct problem solving in the field with respect to system operational difficulties
Ability to coach and develop employees
Knowledge of outage planning process
Ability to read and interpret blueprints
Knowledge of companys budgeting system
Interpersonal skills to interact with customers and employees

135

Regional Flatbed Operations Leader Resume Examples & Samples

Working knowledge of Flatbed customers and Swift systems
Understand the customers' shipping requirements and effectively communicate them to Fleet Management and On-Site personnel
Monitor designated region's compliance with customers' shipping and quality requirements. Assist in the establishment of policies and procedures to ensure compliance
Monitor the inventory at sites within the Flatbed division
Prepare reports to monitor the fleet activity including unit revenue per day within the region. Utilize company reports in order to identify opportunities for improvement
Manage the cost centers of trucks and drivers in designated region
Communicate with customers and make sales calls as needed
Work closely with Recruiting and Maintenance departments
Hire and train personnel. Supervise and motivate to improve performance and build position depth. Know, understand, and enforce company policies
Monitors and enforces damage prevention procedures
Active leadership in conference calls and meetings
May perform other duties as assigned by management
Skills: Ability to work effectively with others; familiar with Microsoft Office suite; excellent organizational skills; ability to manage and motivate others; ability to communicate well with others and transfer knowledge; ability to take direction from managers; ability to solve problems; ability to work in high pressure environment
Education: High School Diploma/GED - Bachelors degree preferred
Experience Required: A minimum of one (1) year management experience in the transportation or logistics industry, preferably in Flatbed operations

136

Divisional Global Operations Leader Resume Examples & Samples

Developing a divisional operations vision and strategy that support the needs of all the business groups for short term and long term success
Understanding external industry trends, the competitive environment and our internal performance to align, refresh and transform the divisional operations strategy accordingly
Driving improvement of key operational metrics
Establishing and driving a continuous improvement environment and ensuring the application of lean manufacturing principles
Integrating and aligning divisional priorities with enterprise goals and initiatives
Partnering with the technical function to ensure new products meet manufacturing goals and have stable and capable processes
Driving cross functional engagement to create an environment that supports a lean approach to rapid commercialization of new products and enables the flexibility to incorporate new business models
Providing leadership for the divisional operations leadership team which includes driving the performance management, talent planning and compensation processes for the team
Developing a high performing team with the appropriate skills, knowledge and bench strength to deliver on the long term commercial product and new product development objectives across the division
Championing the practice of the Gore culture and holding others accountable for achieving results in a manner consistent with Gore values
Participating in the Enterprise operations leadership team and the cross-functional divisional leadership team to drive integration across the Enterprise and across the division, and to drive excellence in the function
Bachelor’s degree with an operations, engineering or supply chain emphasis
Minimum of 15 years’ successful leadership experience in large global operations
Experience driving transformational change
Proven track record of fostering a positive, engaging and team based environment
Demonstrated ability to clearly establish expectations, fairly address performance issues and hold others accountable
Experience supporting mature commercial product and early stage/new product development
Ability to develop and execute strategic plans and successfully manage multiple priorities
Ability to travel 20% domestically and internationally
Bachelor of Science degree in engineering
Experience in multiple industries
Design for manufacturability training/experience
Hands-on experience and demonstrated success applying lean manufacturing concepts
Experience in a regulated manufacturing environment

137

Operations Leader Resume Examples & Samples

Assume responsibility for Terminal functions in the absence of the Terminal Leader, if so designated
Act as liaison between various internal department personnel; ensure the various departments are communicating needs and opportunities for improvement
As designated by leadership, perform set functions such as
Purchase of office supplies
Staff scheduling
Monitoring trailer pools
Driver compliance and driver relation issues
Address customer relations issues
Monitor and evaluate the performace of designated department personnel and any other assigned staff
Monitor outbound freight within designated planning center and act as 'Service Champion' to identify service issues; manage expections and collaborate with internal department personnel to provide resolution and execute better service opportunities
Review terminal reports such as productivity, unmanned trucks, crashes, work comp, Driver Controlled Idle (DCI), risk analysis, and all other reports as assigned by leadership
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
May perform additional duties as assigned by leadership
Skills: Ability to lead others, knowledge of the transportation industry preferred, ability to communicate well with others, ability to transfer knowledge, organizational skills, professional appearance, ability to take direction from leaders and detail oriented
Education: High School Diploma or GED required
Experience Required: Previous leadership experience required and a minimum of one year of experience in Swift Driver Leadership, Planning or CSR position. The Driver Leadership/Planner/CSR experience may be substituted with 2+ years of Swift Driver experience in conjunction with a minimum of 2 years of prior leadership experience

138

VP Operations Leader Resume Examples & Samples

5+ years of judgmental lending experience in both Consumer and Business Lending
Extensive knowledge of the credit card/business card industry and their operational processes
Strong leadership skills with proven ability to influence leaders of all levels and communicate with diverse stakeholders
Ability to manage employees

139

Regional Operations Leader Resume Examples & Samples

Annual development of a multi-year business plan
Direct management and oversight of Process and Service Managers / Supervisors
Collaboration with offsite teams with shared accountability
Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
Ability to manage multiple business units with diverse technical requirements
Effectively managing change
Develop and reinforce relationships with other Operational Leaders, Business Representatives including Field Offices, Technology Resources, and Product Owners
5+ years of extensive operations experience, preferably in Insurance or Financial Services
3-5 years commercial P&C insurance experience in an Agency and/or Broker environment required
Flexibility and adaptability; able to operate effectively in a fast-paced environment, balancing both strategic and tactical goals
Demonstrated ability to interact effectively within a matrixed environment, with multiple levels of operations team members, including senior level managers
Demonstrated ability to solve problems and resolve conflicts using a collaborative, fact-based approach
Demonstrated ability to lead, engage and empower colleagues across diverse teams and situations
Demonstrable experience building vision, goals and a business plan to achieve
Experience leading tactical and/or strategic initiatives using LEAN, Six Sigma, etc

140

Operations Leader Resume Examples & Samples

Ensure compliance of all Royal Commission, local and company environmental health & safety regulations impacting the plant operations
Direct the implementation and continuous improvement of all safety requirements, programs, standards, and practices
Lead by example, demonstrate 100% commitment to Environmental, Health & Safety 100% of the time
Provide leadership and coaching to operations personnel on issues dealing with safety, environmental, personal health, quality, cost, productivity and the business/customers
"Translate" business goals and strategies to make it more meaningful for the operations personnel
Represents the plant in the business strategy development and goal setting process
Support the business (and the function M&E) by achieving goals and by aligning plant operations with the business (and functional) strategies and Managing Implementation Plans
Facilitate personnel development, counseling, motivation, and policy-setting to create environment for employees and work teams that support commitment to continuous improvement and empowerment
Develop annual and long-term operating budgets, operate the plants within these guidelines, and conduct monthly analysis to ensure costs are in compliance with budgetary goals and functional guidelines
Support site activities and Dow's local and country wide image e.g. by representing the site at external cultural events (school events, local fairs/exhibitions etc.)
Support Dow's strategy by being trainer for relevant soft skills and technical skills (both, mandatory trainings and optional trainings)
A minimum of 8 years of manufacturing experience is required
Proven record of good Environmental, Health & Safety performance in their current and past area(s) of responsibility
Six Sigma Certification is preferred
Previous leadership experience is strongly preferred
Leading workforce of 100 employee and above is preferred

141

Organometallic Catalyst Operations Leader Resume Examples & Samples

Maintain focus on Safety and Environmental procedures and policies in all activities
Ability to work effectively within a team environment (leading and participating) with excellent interpersonal skills
Ability to make data driven decisions and implement recommendations
Ability to learn and use Six Sigma and Lean Manufacturing tools to improve plant operations
BS in Engineering field (Industrial or Chemical preferred)
5+ years experience, including supervisory experience, in a manufacturing facility
LEAN Manufacturing knowledge is preferred

142

Operations Leader Resume Examples & Samples

General Manager - Responsible for the day-to-day operations of an independent senior living community, which includes 1) developing an engaged and productive team; 2) ensuring high resident satisfaction; and 3) delivering strong financial performance
Assistant General Manager - Responsible for ensuring a well-maintained facility with excellent service to our residents. Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and enrichment/activities
Flex Manager - Provides support and relief to both the General Manager and Assistant General Manager, by providing coverage and taking care of the needs of the community on a temporary basis
Demonstrated ability to work in a team setting and to provide strong customer service
Strong supervision, coaching, and leadership skills to lead teams
Experience serving senior citizens preferred
Strong experience in computer use. Proficiency with Microsoft Word, Excel, and Outlook
Two-year Associate Degree preferred
Previous sales experience preferred

143

Territory Services Operations Leader, Na-west Resume Examples & Samples

Align closely with Services Operational Excellence function within COE as well as the territory leadership to develop the strategic roadmap of process deployment within the respective territory
Ensure our local territory Services teams are achieving their annual revenue, margin expansion, customer connectivity and customer satisfaction targets
Active participation in various improvement events designed to improve our service execution capability in the areas of service, parts, rentals, contracting and installation; align other resources or subject matter experts from the territories or other functions when appropriate
Support the implementation and adoption of appropriate Environmental, Health & Safety (EHS) programs and initiatives
Works collaboratively with territory leadership and the COE to continually build and improve Services leadership skills and capability within the organization

144

Territory Services Operations Leader, Na-east Resume Examples & Samples

Manage and guide the territorial (district or Customer Center) service teams to adherence to the BOS
Accountable for overall financial results (services margin expansion and revenue growth) of service operations within territory as well as Services customer experience improvement targets
Drive improvement of our local Services teams around key business driver and watch metrics (KPIs) such as: utilization, GM by offering, revenue per technician, PM completion, response & resolution time, etc
Provide critical feedback to the BOS so that the central supporting functions of Services Operational Excellence, Services Technology & Analytics, and Services Sustainment are working in concert towards the applicable improvement opportunities
Lead change management efforts in our territory services teams
Identify opportunities to improve transactional processes impacting customer experience through our Service Quality Indicators (PM completion, Time to Respond, Time to Resolve, and First Trip Resolution)
Engage with the territories on the front end of the process development cycle to ensure alignment, buy-in and appropriate prioritization of efforts; where necessary, pull in territory resources and other subject matter experts to improvement events
Provide hands-on coaching and training to the territory service teams to ensure continuous progression from current state to future state depending on local readiness and capability
Determine Customer Center knowledge gaps relative to service operations; participate cross-functionally with appropriate departments to develop & implement training needed to close these gaps
Analyzes future training needs based on teams current capability and future customer requirements
Works collaboratively with functions to build and deliver the Services competency progression model for our Services personnel
Bachelor’s degree required; MBA is a plus
7 to 10 years’ experience in leading and managing a large service business, including P&L responsibility
Strong, influential leadership capability
Proven strategic planning capability
Strong leadership, team building, and problem solving skills
Experience and effective in a matrix management; one who gets things done collaboratively
Willing to challenge the status quo and fully embodies the principles of continuous improvement

145

Operations Leader for Collections Resume Examples & Samples

Communicates a clear and compelling purpose and adjusts style to intended audience
Responsible for decisions that are guided by policies and that will have potential impact on company revenues and
Ability to evaluate and analyze data from multiple sources in a fast paced environment and make decisions based on
College graduate or equivalent
Background in Collections preferred
Basic knowledge of mortgage documents
Client focused and has a strong sense of urgency
Basic skills in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
Ability to adapt in a fast paced environment and open to changes

146

Accounting Operations Leader Resume Examples & Samples

Manage and perform US GAAP general accounting activities on behalf of local GE Businesses
Perform activities required for month-end closing (preparing and posting MJE, running reports, performing balance sheet and P&L reconciliation) according to the respective business deadlines
Provide ad hoc reports to HQ, local controllership team and other finance functions
Review monthly and quarterly account reconciliation according to GE Policies
Understand GE Policies and ensure that all accounting processes are in line with GE regulations and principles
Build and maintain strong working relationship with the local operation and controllership team
Support the statutory team providing details for preparation of statutory accounts for the respective GE Business
Provide support to external and internal auditors
Besides the main tasks and responsibilities listed above, being responsible for completing any other tasks assigned by her/his supervisor or manager
Written and verbal fluency in English
Accounting experience in a multi-gap environment
Prior experience of closing the books, ideally in an international environment
Ability to learn/ understand accounting standards & processes quickly and adhere to them accurately
Effective interpersonal & communication skills and highly professional style when dealing with GE Country affiliates auditors
Compliance & controllership mindset
Prior experience in a big audit firm
First-hand closing experience with an international ERP like Oracle or SAP

147

Business Operations Leader Resume Examples & Samples

Value Generation
BS degree or a BA degree in Finance, Economics or related discipline and 6 - 10 years total experience
High Proficiency in Microsoft Office Suite products (Word, Outlook, Excel, Access)
A minimum 3 - 5 years of experience in the areas of business control or financial analysis, or investment banking or planning & budgetary functions or financial management
Ability to communicate in French, English & Arabic
Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it
Decisive: Capable of formulating a recommendation in the absence of complete information, supporting the recommendation and following through to execution
Experience in Services organization, preferred Healthcare
Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail. Adaptable to multiple requests and daily changes
Ability to interact effectively with all levels of a matrix organization, both internally and with external customers
Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired

148

Operations Leader, New Customers Resume Examples & Samples

Management of a large cross functional operational team including developing and maintaining a high performance culture
Act as a Process Leader for all new customer processes for our retail banking value chains. This involves establishing the process vision, working with internal business stakeholders to identify, prioritise and implement improvements and ultimately drive market leading customer service & efficient processes
Managing a group of key external partners to maintain excellent customer experience in New to Bank processes whilst managing cost and efficiency targets
Ensuring the team makes sound commercial credit decisions within the appetite of ING Direct

149

NDX Operations Leader Resume Examples & Samples

C++
Distributed processing
Cloud computing systems
Job scheduling
Processing utilities
Automating and accelerating software development and delivery
Database systems design and data modeling
Agile/Scrum methodologies
User Acceptance Testing (UAT) for data processing
Translating operationally efficient needs into business requirements
Effectively influencing multiple levels of an organization across functional boundaries
Relevant technology concepts (including relational databases, mainframe, client-server, web-based and service oriented architectures); and
Analytic and problem solving skills

150

IT Operations Leader Resume Examples & Samples

The Candidate will manage the Operations ecosystem (Windows, Linux and AIX) Responsibility will include maintaining production and development environments and leading process improvement efforts for operations
Ensure the level of service capacity and availability matches or exceeds the current and future agreed needs of the business
Extensive experience designing, implementing and supporting enterprise-level organizations
Strive for automation and continuous improvement of our proprietary system configuration, monitoring, log collection and analysis
Manage the disaster recovery action plan, remediate processes and execution activities
Work closely with the internal production support team, as well as the rest of the product development staff
Broad experience with automation tools such as Puppet
Experience with monitoring technologies to collect, and analyze performance
Maintain security and privacy of the production and development environments
Maintain DR consistency within IT and ensure adherence to corporate DR plans
Balance independent problem solving with proactive, organized requests for support from team members with different experience
Develop solid working relationships with team members
Experience working in Amazon AWS or other cloud technologies
Experience with Docker, Mesos, Marathon a plus
Manage the daily workflow and tasks of the team thru Agile planning
Complete reviews and goal setting for the members of the DevOps team
Manage a team of experienced engineers on multiple parallel projects
5+ years of experience in Operational leadership position
Establish operational best practices and standard operating procedures for deployment, support, break-fix, and systems management
Ability to learn, use, implement, and integrate leading technologies
Excellent written and verbal communication skills, able to communicate with all levels of the organization
Ability to investigate, troubleshoot, and fix system configuration issues
Extensive hands on experience with system administration
Experience setting up, configuring and administrating server virtualization technologies
Driving change and continuous improvement through the adoption of solid development practices
Bachelor's degree or equivalent work experience preferred
Previous Dev/Ops Management experience a plus
Experience at working as a leader and collaborator in a team-oriented environment is essential
Agile experience a plus
Participate in the budgeting process
Contribute to and maintain system standards
Manage a team of experienced engineer on multiple parallel projects
Making Complex Decisions
Well Organized, and resourceful; effective and efficient at marshaling multiple resources
Ability to defuse tension among team, should it arise

151

Operations Leader Resume Examples & Samples

Establish a cross-AM BT MOS to accelerate breakthrough pipeline and execution
Identify and deploy innovation framework for ideation, pipeline and execution
Lead cross-functional strategy deployment across the GBE's, business units and sites
Partners/Counsels President & Leadership Team of Enterprise
Develop and deploy business initiatives to improve end-to-end cash, working capital, customer experience, and create competitive advantage
Work with the GBEs to improve HOS Gold and VPD maturity
Develop and deploy revised MOSs’ across the software and product GBEs businesses to improve speed of decision-making and speed to market. Focus areas are NPI and breakthroughs
Represent AM and HOS Gold meeting
Minimum 3 years of P&L Experience
Minimum 8 years of Marketing experience and cross-functional leadership experience in other functions (Finance, Sales, Marketing or Supply Chain
Experience leading a Line of Business or PAC
Green Belt Certified, Lean Expert Certification desired

152

Service Operations Leader Resume Examples & Samples

Candidate can be located in Davidson, NC or St. Paul, MN. Open to candidates in other major metro areas**
Lead a cross-functional team to drive the vision of the technician of the future by connecting and leveraging key data
Lead all efforts impacting Technician productivity and efficiency, including but not limited to; fleet, uniforms, tools, technology, systems, etc
Drive overall Services Revenue and OI growth targets through leadership on the Building Services PGT
Lead in the successful deployment and stabilization of building services technology including Click, telematics, Tech Lead and other service related standard work concepts and programs
Drive & advance Trane Intelligence Services (TIS) and identify other manners that remote technicians/remote service work can be implemented
Create, leverage, and drive usage of new technician services tools through sharing of best practices and approaches on a coordinated basis across the SBU
Coordinate across Ingersoll Rand Enterprise teams the identification and implementation of new efforts to identify, recruit and train new HVAC technicians for leverage within our offices
Drive Service Agreement growth through compliance tracking and improvement in job estimation for cost/price improvement
Identify best practices and share across the field offices through various and different communication methods and processes
Develop and implement strategies that increase technician utilization while enhancing customer value
Develop and implement processes that drive “back office” efficiency including speed & quality of invoice/billing, claim processing and improved direct customer service
Drive North America EHS performance in the field by increasing awareness and leveraging best practices to improve safety performance in the field
Lead Building Services Advisory Board (BSAB) to drive business results by sharing best practices and standard work advancement across the SBU
Analyze market trends, technology trends, and the potential impact and/or benefits to your offering and the business
Leverage personal communication and presentation skills in order to make internal and external presentations that represent the entire business in both strategic and tactical areas of expertise
Set development budget, estimate and follow-though on actions within budget
Ability to work across diverse work group, discerning and respecting multiple perspectives, and grasping and developing a strategic plan of action
Strong negotiation and communication skills at all levels of the organization
Meet short- and long-term deadlines. Deliver results. Exceed expectations of internal and external customers
Ability to work regularly and dependably in a team environment through direct office engagement
Demonstrate ability to perform mental tasks such as making critical decisions, solution thinking, creativity, learning, and exercising good judgment
Work closely with our field organization to drive business results
Bachelor’s degree business management, engineering, or related discipline with related experience required
Minimum 10 years broad-based leadership experience is required, with at least 5 years’ experience in a Service leadership role. Specific experience working within a Sales & Services operation is strongly preferred
District Office experience highly preferred with technician direct management role
HVAC experience, knowledge of building operation preferred. Extensive knowledge of field, service, and product
Strong computer skills required, including functional knowledge of IT network fundamentals
Strong understanding of finance and return on investment metrics
Highly effective team player able to develop and sustain an extraordinary level of team commitment and ownership
Self-motivated, high energy, team participant with the ability to initiate, lead and problem solve virtually
Ability to work effectively with 3rd party firms
Desire and willingness to be held accountable for business results
Positive attitude and above average group presentation skills required
Ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
Ability to effectively communicate with others both written and orally, including the telephone. Ability to travel independently up to 50% of the time

153

Operations Leader Resume Examples & Samples

5+ years of judgmental lending experience in an operational environment
Strong analytic skills with the ability to leverage various data elements to tell a compelling story of the Customer and shareholder value that would drive better lending decisions or some other decision quality improvement
Proven ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and able to find solutions
Excellent relationship skills, highly collaborative and can build strong rapport and credibility with various levels of leadership throughout Card Services
Proven interpersonal effectiveness and ability to collaborate and work well with all levels of management and across organizational boundaries
Experienced in effective negotiations for optimal solutions that benefit the shareholder value, Customer experience, and staff effectiveness
Proficient with Microsoft Office Applications

154

Operations Leader Resume Examples & Samples

Skill Sets/Experience
Work Standards
Technical / Professional Knowledge and Skills
Aligning Performance for Success
Gaining Commitment
Information Monitoring
Building Trust
Initiating Action
Managing Work (includes Time Management)
Quality Orientation

155

Diversity & Inclusion Operations Leader Resume Examples & Samples

Stay abreast of deliverables and statuses of various projects (via engagement with various project managers) and develop an aggregated project management plan and calendar to keep CDO up-to-date on overall initiative progress
Manage monthly, quarterly and annual budget estimates and tracking for D&I team
Join CDO in internal and external meetings to gain deep familiarity with all initiatives and relationships
At times, serve as primary liaison between CDO, D&I team, and cross-functional stakeholders
Ensure team personnel needs are addressed efficiently and judiciously; track progress until resolved
Conduct research to stay current on industry trends and shares with team
Ability to approach challenges with compassion and openness to diverse perspectives
Ability to effectively analyze data and prepare and present findings with solutions
Strategic thinker with an uncommon eye for detail and ability to manage competing priorities
Proven record of leading and delivering results with volunteers/employees who are not direct reports
Flexible disposition and is willing to perform varying duties depending on the shifting needs of the company and its staff members
Sense of humor – our team works hard and we play hard
Academic degree/extensive on-the-job experience in Org Design/Behavior and or Processes and Systems is a plus
Project/Program Management Certification a plus
Proven leadership experience in managing multiple projects and stakeholders simultaneously

156

Operations Leader Resume Examples & Samples

High School diploma or GED from an accredited institution
Minimum of two years’ experience in a manufacturing environment
Associate’s Degree from an accredited institution
Five years’ leadership experience, preferably in aluminum manufacturing
Demonstrated success in coaching and developing high-performance teams
Demonstrated ability to use a computer, including knowledge of Microsoft office applications (Word, Excel, Power Point)
Able to work and communicate effectively with individuals and teams at all levels of the organization
Must be able to work flexible hours as required

157

Business Operations Leader Resume Examples & Samples

Apply a structured business architecture approach and methodology for capturing the key views of the enterprise
Develop a business architecture strategy based on a situational awareness of various business scenarios and motivations
Define the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as clients, carriers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes
Define the data shared across the enterprise and the relationships between those data
Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units
Describe the primary business functions of the enterprise and distinguish between client-facing, non-client-facing, business execution and business management functions
Capture the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance
Master’s Degree and/or Technical Training
15+ years related experience
Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
Extensive experience planning and deploying both business and IT initiatives
Experience modeling business processes using a variety of tools and techniques
A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
The ability to apply architectural principles to business solutions
The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues
The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy, business processes, benefit realization and service delivery
Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

158

Site Operations Leader Resume Examples & Samples

Lead site operations to consistently meet or exceed business objectives and AOP targets
Develop and execute strategy for the site to increase sales, productivity, quality, customer satisfaction, and effectively introduce new products for growth
Oversee and promote effective Health, Safety and Environmental programs and practices
Champion use of Six Sigma/Lean tools in driving plant improvement to develop and implement strategic initiatives relative to inventory, capacity utilization, and growth opportunities
Maintain cost effectiveness through aggressive productivity and asset management
Improve and develop organization capabilities through effective performance management and planning/utilization of human and capital resources
Drive cultural change, accountability and continuous improvement mindset throughout the organization
Develop and maintain effective site leadership team
Develop relationships to improve performance with key customers
Build positive working relationships within the global organization and serve as point-of-contact for broader Company initiatives
Develop and maintain a highly skilled and motivated workforce to support operations
Bachelor's Degree in Engineering or Supply Chain Management or related field
Minimum 7 years of relevant management experience in chemical manufacturing, engineering and/or integrated supply chain
Masters Degree or MBA
Experience working in ISO 9000 & ISO14001 environments
Working knowledge of OSHA 1910 Process Safety Management Standard
Previous plant management experience of at least 50-100 employees
Proven track record of success in implementing HSE programs and business initiatives
Responsibility/coordination in dealing with complex supply chain issues
Strong knowledge of manufacturing operations, project planning, cost control program management
Experienced in use of Six Sigma tools with Lean, Black belt or Green belt certification
Excellent written and verbal communication and interpersonal skills, with demonstrated ability to influence others and interact with all levels of the organization
Demonstrated matrix-organizational experience & resource management skills
Extensive experience working directly with & communicating directly with customers
Ability to assimilate multiple inputs for rapid decision-making & root cause analysis
Able to action based by applying intuition, experience and judgment to the data available
Demonstrated Continuous Improvement mindset utilizing Plan, Do, Check, Act methodology
Encourages excellence in others through being a positive influence in the development of others
Demonstrates the ability to identify and develop high talent people & enhance team building
Ability to energize and develop all levels of the organization

159

Operations Leader Resume Examples & Samples

Support management of projects commonly ranging in value from $2 million to $200 million US integrating motors, generators, inverters, drives and various other GE and supplier technology into power conversion system customer solutions
Support project teams to successfully manage the execution of customer contracts from contract finalization through contract and warranty close out
Meet GE business expectations by leading business operational processes involving safety, quality, schedule, cost, margin, cash flow, and risks
Drive customer experience (Cx) trough effective communication, contract compliance, and meeting expectations with respect to safety, quality, and delivery
Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE PC, including direct facilitation of the Project Review, CMR, QMI, billing and cash collection, metrics, change orders, settlements, customer issue resolution, and other business operational processes
Collaborate with internal GE functions and business entities to manage power conversion project success
Protect GE’s reputation and technology in the market place
Promote a working environment that encourages employee involvement to achieve excellence in all project management metrics
Minimum of 10 years of project management or customer management experience
Bachelor's Degree in Engineering
Power conversion product knowledge and business process experience, GE experience preferred
Prior Six Sigma Quality experience
Strong and demonstrated ability to implement, improve, and drive compliance to business operating processes
Proven track record of leading multi-cultural teams
Strong interpersonal and influence skills

160

Operations Leader Resume Examples & Samples

Coaches plant personnel and personally participates to meet Business and plant goals (EH&S, quality, production, cost)
Performs appropriate Manage Production roles as determined by Plant / Business (Operate Plant, Operating Discipline, Produce to Plan / Record Production, etc.)
Completes the requirements of the Performance Management Process for identified personnel within the department including the plant goal process
Encourages all team members to develop and utilize an employee development plan and to maintain information on My Profile
Ensures implementation and ongoing effectiveness of global work processes, Operating Discipline, management systems, enabling technologies and roles
Creates an environment that fosters team and individual empowerment. Ensures effective and sustained organizational culture for Empowerment
Relentlessly pursues maximum plant reliability to reduce department unplanned events and support safe operations. Teaches and encourages behaviors to support reliable operations
Knows and advocates Life Critical Standards within the facility. Demonstrates priority and commitment through personal behavior and coaching in the field. Provides the needed positive and negative reinforcement to address deviations with urgency, and ensures appropriate follow up and investigations
Ensures the operation team is fully prepared for immediate response situations, including where technical resources might be needed to analyze process conditions and guide the response
Shows courageous leadership by coaching, asking questions, and intervening when needed. Challenges status quo and past norms to make the operation more safe and effective
Promotes the Six Sigma initiative within the department
Previous Functional Leadership Experience is advantageous
Six Sigma or Lean skills beneficial
Proven influential leadership skills in previous areas of responsibility
Masters in Chemical Engineering
Typical 8+ Years Manufacturing and Engineering Experience

161

Operations Leader Resume Examples & Samples

Requires minimum of 3 years in a formal Supervisory/Manager role
Requires 3+ years of judgmental unsecured lending experience in an operational environment
Experience in Organizational Development, Leadership Development, or equivalent preferred
Experience in an Operations environment supporting Customers preferred

162

Operations Leader Materials nd Shift Resume Examples & Samples

Attends, participates and leads area meetings for items such as general communication and resolving problems
Confers with Quality Control on the disposition of questionable inspections “squawks” and the control of recurring quality defects
Confers with Project Engineers, Manufacturing and Industrial Engineering, Production Control and Marketing personnel on matters related to implementation of changes in engineering drawings, tooling, equipment, methods and delivery schedules
1-3 years manufacturing experience with supervisory experience preferred

163

Associate Director, UAT Operations Leader Resume Examples & Samples

Oversee development of UAT / Testing plans and testing scenarios for HEDIS and Stars Tools and Processes
Oversee all E2E testing ensuring the appropriate planning and management of the test resources assessing the progress and effectiveness of the test effort
Communicate effectively with internal business partners to develop UAT / Testing Plans, discuss defects and implement resolution
Assist with the development and execution of validation points needed to test HEDIS Client files and external data delivered to client
Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements (e.g., parallel variable testing)
Understand application architecture to define test strategies
Analyze test results and recommend corrective actions and process improvements
Manage the day to day activities of a team of experienced testers
Report, verify, prioritize and own product defects for multiple products and release cycles
Recruit and maintain a strong team capable of creating state of the art tests and capable of analyzing test results to both direct further test development and isolate defects for remediation
Participate in testing and requirement review meetings with product management and development team
Champion product issues with product owners and developers to help improve the customer experience
Conduct reviews of test plans and cases, building consensus with developers
Work with development team to ensure unit test coverage
3+ years of experience leading development and testing teams
3+ years of experience leading strategic improvements within testing environments
Agile Experience

164

Plant Senior Operations Leader Resume Examples & Samples

Maintain and communicate awareness of industry trends, including new developments in equipment, ingredients and customer needs
Support and participate in the plant safety process
Apply analysis and knowledge of plant processing and operations to develop and maintain department structure to satisfy production needs and objectives
Advance recommendations on policies, procedures, techniques, facilities, production planning and all other matters related to effective plant and department operations
Prepare production portion of operating budgets; implement and control approved budgets
Communicate effectively with plant leadership to ensure efficient and timely policy implementation
Communicate and coordinate responsibilities with all plant supervisory staff, including maintenance, sanitation, quality control and the plant office
Maintain close contact with sales and marketing activity, keeping abreast of all sales and marketing activities that may affect production distribution
Develop and implement methods for enabling all employees to achieve plant production goals
Develop department managers and associates to the fullest extent of their ability, while maintaining positive engagement
Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements
Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems
Bachelor’s degree in a related field supporting food manufacturing operations
7+ years of experience in manufacturing operations
Thorough knowledge of plant operations and procedures
Strong attention to detail, with a high degree of accuracy and precision
Ability to comprehend complex oral and written instructions
Must be highly organized and systematic in approach
Essential math skills
Functional knowledge of Microsoft Office
Previous experience as superintendent or other mid-level management position in food manufacturing plant
Working knowledge of Total Process Control (TPC) or lean manufacturing practices

165

Field Operations Leader Resume Examples & Samples

Coordinating field resources for service execution and order to invoice management
Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations and ensure Field Service Specialists (FSSs) observe and operate both Honeywell and customer safe systems of work, complying with all legislation
Manage the execution and delivery of the spot (small project orders) activity
Supports service delivery quality and improvements
Focal point for internal and customer related escalations to support the Field Service Manager (FSM). The FSM is ultimately accountable for the service delivery
Represents Honeywell in all customer interactions in a professional manner that is consistent with Honeywell values
Schedule appropriate resources to provide sales support in scoping and design of service migration opportunities
Schedule appropriate resources as requested by Project Managers to deliver service projects on schedule and budget (excludes Execution Centre of Excellence (COE) resources)
Schedule appropriate resources as directed by the Contract manager to enable contract deliverables to be met and update appropriate tools to enable effective activity allocation
Schedule appropriate resources to enable Spot services to be delivered
Establish a relationship with Global Engineering Services (GES) for outsourcing packaged work
Manage leave & sick leave coverage, and after hours on-call rosters
Ensure Work Execution planning and ensure correct visas, etc. are in place for foreign workers, in partnership with FSM
Work with other workforce planners as required
Provide SIOP labor planning in line with Backlog and Frontlog to ensure labor resourcing is optimized
Identify and maintain a pipeline to a flexible workforce to cover peaks in demand of labour resources
Time sheet and Expense approval
Maintain Billability and Utilization of the HPS service workforce levels to agreed targets
Maintains and manages the skills database and certification records for the FSS’s in the Region
Drive scheduling and completion of the training plan (technical and soft skills) for the FSS’s in the Region
Assist the FSM in driving the Honeywell Performance & Development (HPD) process
Supports the Service Business Manager (SBM) in the rollout of processes, tools and initiatives, including productivity and its tracking
Bachelor’s Degree in Engineering, Technology or related field, or 15 years of experienced within Process Automation Industry in Lieu of
Demonstrates a high level of planning & organization skills on a daily basis
Self-motivated and able to work with minimum supervision
Excellent customer handling skills
Experience as operations manager/team leader
Experience in managing customers
Experience in managing Spot
Project management/coordination
Has dealt with cross-country cultures / multi-language ability
Green Belt certification preferred
Experience with SIOP process
Understanding of customer needs and demands
Honeywell working knowledge of: Experion, TPS, TDC 3000, C200, C300 including understanding of various software upgrades
Strong teamwork/communication skills

166

Lean Operations Leader Resume Examples & Samples

Bachelor Degree in Engineering with 5+ years Production/ Operations experience in LEAN manufacturing plants and at least 2+ years in a leadership capacity
Experience with management of high volume, manufacturing operations; i.e. plastics, food processing, packaging, consumer products, etc
Strong organizational and planning skills
Change Agent experience
Demonstrated ability to effectively apply MS Excel and other analysis tools to real-world problem-solving
Polished presentation, business acumen and facilitation skills
Good understanding of Lean manufacturing principles
US Citizen or Permanent Resident (green card) is required
Green Belt Certification preferred

167

Global Portfolio Project & Operations Leader Resume Examples & Samples

Pro-actively support the Regional project teams on implementation and operational processes for the Structured Partnerships Centre of Excellence
Establish simplified and standardized project and operational management methodologies, tools and processes for the Project portfolio
Establish a global Projects program of governance, leading and contributing towards a Portfolio Management Office
Drive the development of an integrated Public and Private Partnership / Managed Equipment Service Global project managers and operations community, working with existing Country / Regional deal teams to ensure that experience / Learnings are shared with both the bidding and operational teams
Assist Local / Regional team in establishing both internal and external operational mechanisms to manage long-term project liabilities and profitability. Review and provide feedback on the regular Operational project reports (i.e. milestones, schedule, performance, monitoring, etc.). Anticipate issues based on interpreting leading indicators/metrics and proactively work with the teams to resolve issues and/or take advantage of opportunities
Work in collaboration with key In-Country / Regional Project team members at the Implementation and Operational Project phase to ensure project deliverables and requirements are managed (i.e. resource requirements, project and operational risks. etc.)
Where necessary, co-lead the implementation of new projects in partnership with the local / Regional project manager for the first 90-180 days
Build Lessons Learnt logs and suitable mitigation strategies to support delivery of the Project
Provide support to Project teams in identifying and reviewing contractual Terms and Conditions, identifying potential operational risks in implementing and delivering the Project
Develop and deliver Training on agreed standard practices, structures and templates that can be used during the implementation and operational Project phases
Comply with the GE Healthcare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Report any quality or compliance concerns and take immediate corrective action as required
Knowledge and understanding of all Global Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or US / International Law is broken
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / International Law is broken
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
Min. of five (5) years of project management experience, both in Healthcare or Public and Private Partnership Projects and Operational roles
Project Management certified – with preferable experience in managing a portfolio of programmes / projects. A deep understanding of project management methodology, tools and best practices
Experience in successfully delivering Public and Private Partnership / Managed Equipment Service projects operationally from negotiation to delivery
Knowledge and practical experience of Healthcare Public and Private Partnership and Services business, processes of delivery including operational risk and legal aspects
Experience with managing resources, conflict resolution, problem solving, understanding of budgets and other related project management techniques
Strong interpersonal and influencing skills with the ability to collaborate well with others and reconcile differences among resources/departments
Excellent verbal and written communication skills with ability to communicate complex business issues in a clear and concise manner
Proven record in developing strong customer, contractor and supplier relationships, with excellent networking, facilitation and negotiation skills
Willingness and ability to travel globally - International perspective, written and oral fluency in English. Additional language would be of advantage
Project Management certified

168

Operations Leader Resume Examples & Samples

Assist in creating a robust UAT E2E testing process
Project management, project implementation, preparation of reports, presentations, and accountability for timelines directly related to UAT and system project deliverables
Demonstrate understanding of and adhere to relevant policies, procedures, and regulations
Work with internal and/or external partners to ensure accurate development and execution of systems and processes
Conduct end-to-end testing of applicable processes, tools, procedures, and systems platforms to validate adherence to contract requirements
Create and maintain documentation of test results
Collaborate with internal and external teams on all Product integrations/ dependencies
Manage onshore and offshore resources. Mentoring team members and drive talent development
Develop and implement programs to improve quality
Develop and maintain a reference library of written material and reports that will assist the UAT department in tracking metrics and instituting a culture of constant feedback and improvement
Coordinate with product management on roadmaps, automation, and operational improvement activities across the environment with accountability for continuously raising the bar on product quality
Prepare budgetary requests for tools and equipment needed for the team
5+ years of experience leading operational UAT, Quality and/or Product teams
5+ years of experience leadership experience
3+ years of project and/or product management experience
Demonstrated proficiency with MS Office to include Word, Excel, PowerPoint and Access
Business Analytics /Reporting experience
Health Care insurance experience
HEDIS engine vendor experience
HEDIS and/or STARS data experience

169

Operations Leader Resume Examples & Samples

Serve as the primary point-of-contact for H&B leaders and operations personnel on all business operational issues, including, but not limited to, policy set up, WIP management, support of financial management (e.g., commission tracking / collection, flash / invoicing, etc.), and compliance monitoring and audits
Serve as the liaison for operations network to provide regional / leadership perspective
Manage staffing template process, including development of template (with finance), execution, summary and analysis of key learning on a quarterly basis
Project manage year-end process, including analysis and reporting of performance ratings, compensation recommendations, ICP allocation and distribution, and promotion nominations
Interact with global and regional operations groups and leadership to leverage best practices, streamline processes and ensured close coordination
Serve as primary business liaison to key partners, including compliance, financial and sales, to ensure strict policy compliance; tasks may include project management, implementation and oversight of key initiatives (e.g., audit remediation)
Develop and execute training, as needed, on operational / financial topics, initiatives and systems (e.g., GCP, MyBIZ, etc.)
Identify and implement process improvements and efficiencies that improve business operational and financial performance, including implementation of Mercer-wide and H&B-wide initiatives
Support vendor management processes, in coordination with market placement specialists & carrier relations, to outline vendor processes and best practices, as well as maintain an updated inventory of current vendors
10 – 15 years of experience
Excellent, in-depth knowledge of Mercer and, in particular, the Health & Benefits business
Health Reimbursement Account experience preferred
Experience in business/commercial and financial management
Proven ability to establish relationships with key stakeholders and lead and influence to accomplish business objectives
Professional qualification desirable (eg actuarial, MBA)

170

Enterprise Operations Leader Resume Examples & Samples

Bachelor’s degree and 10 years of professional experience
5 years of management experience
10 year of IT IFS, Cloud, or Applications, Or IT Operations experience
Experience automating projects and processes
Experience leading large IT changes
Experience with Service Management and the ITIL Framework
Experience working with all levels of management
Experience collaborating across functions
Previous experience managing other managers
10 years of Service Management and the ITIL Framework experience

171

Cybersecurity Operations Leader Resume Examples & Samples

Apply strategic, operational, and tactical cyber intelligence to improve security operations
Lead and/or support efforts to prepare for, monitor, detect, analyze/confirm, contain, remediate, and recover from security incidents
Conduct deep analysis and hunting operations using enterprise endpoint solutions
Investigate network traffic and hosts/endpoints for potential security incidents, to include
Credentials
Security clearance
Experience and effective participation in hunt, computer network defense, real-time analysis and incident response activities, to include the ability to reconstruct events from network, endpoint, and log data
Experience and understanding of host-based/endpoint protection systems
Cyber intelligence experience
Intelligence community experience
Programming experience
Scripting experience
Server administration experience
Enterprise forensic tool(s) experience
Federal contract experience

172

KTC Engineering Operations Leader Resume Examples & Samples

Manage expenses and Plant and Equipment budget for MEA NPI and KTC engineering centers
Build and grow research collaborations in Kuwait, Saudi, and the broader Middle East & Africa (MEA) to promote the NPI and MPE centers in this region
Establish strong partnerships with tier 1 research institutions in the region that can advance the state-of-the-art research in Power Generation projects such as combustion, accessories, generators, and fuel flexibility
Establish and grow research collaboration agreements with Key Power generation customers in the MEA region
Promote MPE capabilities in the region to all GE businesses to grow this as a P&L and expand to 3rd parties whenever possible
Drive reduction in engineering cost of poor quality (CoPQ) by working with functional leaders across the region
Embrace and drive a culture of horizontal thinking and execution by working in a boundary-less fashion and fostering the early detection of quality issues as well as promoting lean processes that drive fulfillment excellence
A Master’s Degree in Engineering from an accredited College or University
At least 10 years of leadership experience within an engineering functional or managerial role preferably in the field of turbo-machinery
High technical skills mixed with strong business acumen and influencing skills to lead and execute in complex matrix structure
Ability to travel within country and abroad at least 25% of the time
PhD degree in engineering or science related subjects
Experience in promoting and growing research funding in a recognized field of science of engineering
Deep technical expertise in materials, combustion, or thermodynamics in gas turbine or steam turbine power plants
Organized, demonstrated ability to manage multiple unrelated tasks simultaneously
Experience in driving large initiatives in a matrix environment
Strong written and spoken English skills
Strong interpersonal/influencing skills
Proven track record in delivering growth results

173

8D SPS Operations Leader Resume Examples & Samples

Develop a Future State Vision for capabilities, culture and sustainability of a robust SPS system
Evolve and expand the SPS report out and information sharing forum
Establish key performance indicators
Establish a searchable repository for lessons learned
Work closely with Senior Leadership to drive systemic improvements across our business
Develop the 8D training strategy and curriculum
Bachelors degree in an Engineering discipline, MA preferred
8-10 years of experience leading cross functional teams
Demonstrated 8D experience: execution, facilitation, mentoring
Experience in PDCA and DFLSS principles
Possess Core Competencies: Influence, facilitation, change management, results oriented

174

Site IT Operations Leader Mexico South West Resume Examples & Samples

Manage IT infrastructure related initiatives across multiple areas: local (area) Infrastructure, Client Services projects, and Global Program Rollouts
Manage the local Data Center vendor and coordinate with the global team on standards, initiatives and customer escalations
Uses deep expertise and experience in Operations, Client Services, Network and Data Center to manage multiple concurrent projects forming a program centered on the delivery of Digital Workplace Solutions
Ability to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers’ needs
Ability to assist businesses to build IT infrastructure projects from discovery, design and implementation phases
Plan and implement programs for continuous improvement of the local IT Processes
Work with business teams for SII planning for IT spend on particular sites
Bachelor's degree in Information Technology, Computer Science or business with at least 7 years of work experience OR equivalent work experience on IT infrastructure environments
Excellent interpersonal, written / verbal communication, and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
Significant experience as a change agent with demonstrated ability to drive results
Strategic vision & planning ability with respect to business value

175

Site IT Operations Leader Mexico North East & Others Resume Examples & Samples

Manage any local Data Center vendors and coordinate with the global team on standards, initiatives and customer escalations
Work with business executives and shared service team to lead Mid-Large size IT infrastructure projects
Work towards driving infrastructure capacity planning for the CoreTech supported sites
Handling charge back services for IT service consumption back to businesses at shared roof top sites
Strong business acumen & successful track record in aligning with business partners
Exceptional project management skills/organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes
Effective leadership skills including demonstrated experience leading project teams, driving engagement, influencing and working seamlessly across multiple functions in a matrix type setting
Ability to travel 30% of the time in the area of responsibility
DTLP / EIMP graduate
ITIL management process knowledge, experience and / or certification

176

Production Operations Leader Resume Examples & Samples

Bachelors Degree in one of the following areas: Manufacturing Engineering; Industrial Engineering; Aerospace Engineering; or Mechanical Engineering
Experience operating and/or leading a machining center with large gantry type 3 and 5 axis machines
Experience in manufacturing and/or integration of Delta/Atlas launch vehicles
Experience operating and/or leading a machining team using brake presses and crane operations
Experience in manufacturing operations related to a large scale Chemical Processing line (chemical cleaning, chemical etching, anodizing, dye penetrant inspection)
Experience leading an hourly union workforce
Experience working with Earned Value Management Systems (EVMS)
Experience with SAP and Visiprise manufacturing execution systems

177

Americas Solutions Architecture Operations Leader Resume Examples & Samples

Define the key Solutions Architecture support systems/processes required to meet the rapid growth of the business and achieve revenue/goal attainment and market development objectives
Lead analytical deep-dives to understand business drivers and opportunities for improvement
Lead and collaborate with cross-functional teams to develop solutions that cultivate and result in new business opportunities based on analytical insights
Lead quarterly planning and cross-functional engagement, and drive improvements in process and reporting infrastructure
Present results of analyses directly to senior executives through high-quality presentations and writing narratives
Manage the monthly cadenced business reporting for the business segment
Develop relationships and processes with sales, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting issues
At least 7 years of leading a divisional Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
Experience in multiple organizational functions such as compensation, forecasting, organizational development, etc
4 years of experience in a data analytics related role (strategic planning, management consulting or analysis)
Experience with data modeling
Demonstrated ability to define, refine and implement sales processes, procedures and policies
Strong financial, analytical and communication skills
Experience with Microsoft Office Suite required (advanced knowledge of Excel required)
Demonstrated cross group collaboration skills
Bachelor’s degree in a related field or equivalent experience is required
Experience working within a high-growth, technology company would be highly beneficial. Experience in a management consulting company, sales/pre-sales, or with relevant work experience
MBA or other relevant advanced degree (Master’s degree or PhD)
Self-directed individual, with the ability to thrive in an unstructured environment; comfortable dealing with ambiguity
Effective communication and interpersonal skills, with the ability to present to executives and communicate with diverse stakeholders

178

Operations Leader Resume Examples & Samples

Ensure the efficient and safe operation of all materials handling equipment
Ensure the optimal utilization of space through warehouse consolidation, rotate product as appropriate
Direct the operations of the warehouse work team to achieve prescribed objectives
In collaboration with the Human Resources Leader, develop and maintain a productive work team by creating programs for hiring, training, and professional development
Write and conduct the performance evaluation system for recommending promotions, wage increases and terminations
Assure the integrity of the inventory and assist in conducting physical inventories

179

Noc-core Operations Leader Resume Examples & Samples

3+ years experience from telecommunications: Operations, Projects
Experience from Operator business and network operations
Network Operations Understanding
Knowledge in Data Networks (EPC), IMS, VoLTE
Working across Boundaries -Supports and builds communities within NOKIA. Operates across units, able to relate to individuals from different backgrounds and at varying organizational levels. Forms strong networks with partners, customers and suppliers. Looks for uncommon partnerships that produce mutual benefits
Leading for NOKIA –Understands, supports and develops NOKIA people. Is available and visible in the NOKIA community. Leads others according to NOKIA values. Motivates others and encourages empower
Planning & Organizing - Sets goals and objectives and monitors progress. Considers the implications of missed timelines for the organization. Manages time and projects, anticipating obstacles and formulating contingencies

180

Continuous Improvement Operations Leader Resume Examples & Samples

Train and educate organization and implement continuous improvement methodologies including but not limited to Lean, 5S, 6 Sigma and others
Drive continuous improvement to quantitatively and qualitatively improve safety, quality, delivery and cost
Lead teams and direct timely completion of projects that support critical goals, customer satisfaction requirements and best practices
Plan, facilitate and lead Kaizen Events throughout facility
Conduct Green Belt Training and coach participants
Coach Green Belts and Black Belts in the organization
Maintain Continuous Improvement Share Point site for tracking Green Belt and Black Belt projects
Maintain Continuous Improvement Project Data Base for tracking hourly employee continuous improvement projects
Perform monthly 5S Audits in each department and provide feedback to process owners
Serve as company representative on the Georgia Tech Lean Consortium and CSRA Lean Alliance
Provide leadership for Training Team Associates
1-3 years industry experience
Excellent communication skills; verbal, written, and interpersonal
Proven problem solving and strong analytical skills required
Excellent Excel and PowerPoint abilities
Ability to effectively influence and work in cooperation with cross functional teams
Experience working with manufacturing, SAP and bills of materials preferred
Excellent understanding of lean principles related to manufacturing
Excellent understanding of Six Sigma Tools

181

Senior Operations Leader Resume Examples & Samples

Responsible for P&L/Budget management for entire branch
Supervise and motivate a large staff of managers, employees and temporary workers
Monitor and manage all revenues and expenses that impact P&L performance
Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance
Prepare various reports and analyses as required by the customer or CTDI internal organizations
Research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process
Strong interpersonal skills with the ability to motivate others
Advanced customer interaction skills with the ability to communicate effectively
Superior verbal and written communication skills

182

Operations Leader Resume Examples & Samples

Drive collaboration with cross-functional teams to ensure delivery of key business objectives – channel revenue deliverables, product development initiatives, customer experience improvements, finance/accounting projects, technology/legal priorities
Hire, Training and Retain key talent within the Operations functions
Manage sponsoring bank relationships – manage day-to-day bank priorities, develop and execute bank diversification strategy, optimize bank economics
Manage relationships with key vendors/providers
Maximize revenue by increasing operating capability to bring on new partners, and support new card programs and their associated features
Maximize operating effectiveness of our card programs and BIN portfolio
Lead communication with external and internal stakeholders to implement strategic plans, resolve issues, request improvements
Consult stakeholders and drive decisions that affect the operation of card programs
Disseminate business practices and program operation throughout the organization by developing people and fostering internal communication
Solicit & negotiate new issuing bank relationship to satisfy NetSpend board strategy on diversification
Maintain and enhance Issuing Bank Relationships through effective communication decision-making
Plan and monitor operating budget and operating performance against corporate goals and objectives
Serve the needs of our card-holders, distributors, and issuing banks to ensure a high-quality of service and to ensure results on operations projects and initiatives
Bachelors degree, preferred degreed emphasis in Business Administration, Business Management or Finance
Successful track record of supporting high growth business
10+ years’ experience in an operational role
10+ years leading teams
Knowledge of industry participants, processing practices, coupled with ability to negotiate and collaborate
Passionate and creative problem solver
Working knowledge of Financial Services, Prepaid Debit Industry

183

Privacy Operations Leader Resume Examples & Samples

Drive strategic and high complexity assignments including analysis of complex, multi-factored and multi-stakeholder issues related to operationalization in-line with the Enterprise Ethical Data Use (EDU) approach to data governance
Implement privacy and data governance policies, practices and requirements across the enterprise
Focus on cross-team, cross-functional collaboration to facilitate a consistent and effective Program management across the enterprise
Manage EDU operations with Program Team
Project-manage key projects
Develop mechanisms to assure constant program improvement of processes, speed and agility
Improve and embed acculturation of ethical data use within the Enterprise
Assist Enterprise stakeholder groups in developing positioning and messaging of solution, product and service offerings
Work with Client and Partner Teams on data governance and privacy issues
Work closely with the Engineering, Product, Design, Security, and Marketing teams to assess potential privacy and security risks and regulatory requirements for Enterprise products, solutions, services and technologies
Develop Privacy-By-Design strategies and drive business solutions as the Enterprise develops capabilities to transform data into value, focusing on technology functionality (Computer Code is the Conduct)
Participate in industry forums to help shape relevant privacy and digital data focused co-regulation
Assign resources and escalation points for international expansion (particularly around Data Store, IdentityLink, Match partnerships, AbiliTec Everywhere and AudienceCloud
Demonstrates ability to advance large, complex projects
Strategic thinker with excellent business judgment. Astute about shifts in external expectations, industry-wide data protection standards and expectations, creative-thinker for company's policies and positions
A strong communicator, with strong written and interpersonal skills, able to communicate effectively with all levels of the organization
Strategic thinker with the ability to understand and translate into Enterprise impact highly-complex multi-factored and multi-stakeholder data-related issues
Comfortable with all internal and external stakeholders (from Product to Engineering to Sales to Marketing) and able to collaborate with a diverse set of people across LiveRamp, Acxiom, and externally
Technology savvy and able to translate complex policy requirements into the engineering layer (Computer Code is the Conduct)
Impact individual that moves fast and gets things done, leads others and drives projects forward in a respectful and effective way
Is trustworthy
A detail-oriented, business-friendly team player who thinks creatively
Comfortable with and able to develop the compliance basis for the Enterprise ethical use of data
Experience in global data due diligence procedures
Minimum 6+ years of relevant experience. This could be data-governance, privacy, technology-focused, business-experience in digital advertising
Able to learn complex issues quickly
Has strong analytical thinking skills
Positive attitude, trustworthy, ethically minded
International experience a plus
Legal work experience, law degree a plus
Engineering experience, certifications or degree a plus
Huge impact on the company
Leading Team Operations, leading inside LiveRamp and leading Enterprise on digital world (both in the US + internationally)
Holistic picture of how LiveRamp can grow Privacy policies in-line with Acxiom
Broad exposure to new products, workflows, international expansion, and policy

184

Shift Operations Leader Resume Examples & Samples

Supervise and coordinate inbound and outbound shipments
Supervise and coordinate the movement of merchandise throughout the building
Ensures orderly stacking and staging of product
Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates in accordance with the highest possible levels of productivity
Ensure the efficient and safe operation of all materials handling equipment
Participate in establishing work schedules. Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly
Maintains and holds associates accountable for the RF Guns
Ensure the optimal utilization of space through warehouse consolidation, rotate product as appropriate
Assist in maintaining the security of the warehouse
Conduct operations in accordance with OSHA and MSDS Standards
Direct the operations of the warehouse work team to achieve prescribed objectives
In collaboration with the Human Resources Leader, develop and maintain a productive work team by creating programs for hiring, training, and professional development
Write and conduct the performance evaluation system for recommending promotions, wage increases and terminations
Assure the integrity of the inventory and assist in conducting physical inventories
Attend warehouse meetings
Act as a liaison between employees and top management
Participate with the Director to establish department and associate specific goals including but not limited to productivity, quality, and personal growth/development
Bachelor’s degree preferred
A minimum of 3 years’ experience at the departmental management level

185

Global Innovation Operations Leader Resume Examples & Samples

Act as Chief of Staff/operations leader to Global Chief Innovation Officer
Lead strategic projects benefitting and supporting Global Innovation initiatives and teams
Serve as liaison between Global Innovation teams, key business units, and internal EY functions (i.e., Finance, IT, procurement, Talent) to ensure alignment and collaboration on key initiatives
Track high level metrics across Global Innovation areas (Innovation dashboard, budget to actual spend, actions coming out of meetings, etc.)
Assist leadership in day to day activities including running team meetings, providing status updates, and managing stakeholder engagement activities
Interact comfortably and confidently with the highest levels of leadership across the firm
Collaborate with Global Innovation team members and supporting functions to improve overall operations of the group - identify, evaluate, select and refine most appropriate solutions
Makes key decisions and suggestions (with appropriate input) based on a solid understanding of firm and business objectives, identifies and produces needed analysis, and builds and procures appropriate professional experience/knowledge
The person is likely to be faced with problems and demanding deadlines routinely and needs to be able to manage conflicting priorities and tight deadlines through creative problem solving and operational dexterity
The individual should be able to Identify creative alternatives, digging into issues to surface core pain points, and being persistent is a core requirement for this role
10+ years prior work experience in a similar role/responsibility
College/University degree required or equivalent work experience
Strong business acumen; able to understand the business implications of various approaches
Passion (not deep knowledge) for innovation – desire to immerse themselves and learn
Ability to make timely decisions and translate strategy into action. Strong operations skills. Ability to get things done
Exceptional communication skills, both written and oral as well as listening and interpretation skills
Strong project management skills, including prioritization and ability to multi-task

186

Operations Leader FCD Cebu Resume Examples & Samples

Fraud Plastics which handles all credit card & debit card transactions
Retail Customer Claims assists customers with electronic/check fraudulent & merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines
Senior manager with responsibility for a major department/function across one or multiple sites
Develop and lead team of managers who inspire others to be their best
Create a culture that attracts and retains top talent
Ability to evaluate and analyze data from multiple sources in a fast paced environment and make decisions based on thorough assessments of the issues and outcomes
Execution of control initiatives
Management experience at a site/market/geographical level strongly preferred
Advanced proficiency with computer functions strongly preferred

187

Area Operations Leader Resume Examples & Samples

At least 10 years of Corrugated manufacturing operations leadership experience
Willing and able to travel domestically up to 75% of the time
Bachelor’s degree (or higher) in engineering, or a related field
Sales leadership experience in fast moving consumer goods

188

Development Operations Leader Resume Examples & Samples

Pro-actively identifying procedures to streamline and automate the build and deployment process
Responsible for process related to versioning, building, implementing, and delivering application source code and objects to development integration, QA controlled test, and production runtime environments
Manage Development Operations Specialists
Bachelor's Degree or minimum 8 years of industry experience
A minimum of 5 years of experience managing others successfully (managing, coaching, goal-setting, performance reviews, etc.)
A minimum of 8 years of industry experience related to deploying software to Linux/ Windows servers and devices in both local Data Center and Cloud type environments
Experience with development operations tools and applications e.g. Jenkins, Gradle, Artifactory, Puppet etc
Proficiency with several programming languages, e.g. C/C++, Java, Pro C, Siebel
Experience with source control management systems is required; e.g. Subversion, GroovyScripting, XL Deploy, Docker, GIT and ClearCase
Must be currently eligible to work for any employer within the United States
Familiarity with SQL database systems is a plus
Oracle experience is preferred

Download Operations Leader Resume Sample as Image file

Related Job Titles

Operations Professional Resume Sample

Trade Operations Resume Sample

Mgr Operations Resume Sample

Operations Team Leader Resume Sample

AVP, Operations Resume Sample

Team Leader Operations Resume Sample

Market Operations Resume Sample

Operations Team Member Resume Sample

Operations Control Resume Sample

Cybersecurity Operations Resume Sample

Accounting Operations Resume Sample

Practice Operations Resume Sample

Browse More

Operations Leader Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Operations Leader resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

ETC GI Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Senior Operations Leader Enterprise Data Resume Examples & Samples

Surety Service Center Operations Leader Resume Examples & Samples

IT Operations Leader Consumer Resume Examples & Samples

Operations Leader Human Capital Resume Examples & Samples

Operations Leader Resume Examples & Samples

Senior Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

IAM Business Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

PSM Operations Leader Resume Examples & Samples

Bank Operations Leader Resume Examples & Samples

Rrt-operations Leader Resume Examples & Samples

Emeia BD Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

SVP National Construction Operations Leader Resume Examples & Samples

Services Channel Operations Leader Resume Examples & Samples

Technical Operations Leader Resume Examples & Samples

Services Channel Operations Leader Resume Examples & Samples

IT Operations Leader Resume Examples & Samples

Project Operations Leader Resume Examples & Samples

Service Business Operations Leader Resume Examples & Samples

Data & Analytics Ingestion Operations Leader Resume Examples & Samples

Project Operations Leader Resume Examples & Samples

Service Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Field Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Innovation & External Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Operations Leader, Latin Resume Examples & Samples

Operations Leader Resume Examples & Samples

Operations Leader EH&B Resume Examples & Samples

Operations Leader Resume Examples & Samples

Laboratory Operations Leader Resume Examples & Samples

Workforce Operations Leader Resume Examples & Samples

Data Operations Leader Resume Examples & Samples

Workforce Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Global Operations Leader Resume Examples & Samples

Global Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

Pharmbio Filtration & Separations Operations Leader Resume Examples & Samples

Business Operations Leader Resume Examples & Samples

Data & Analytics Operations Leader Resume Examples & Samples

Regional Operations Leader Resume Examples & Samples

Operations Leader Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume