Floor Supervisor Resume Samples
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Floor Supervisor Resume Samples
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PR
P Rohan
Philip
Rohan
13465 Upton Roads
Dallas
TX
+1 (555) 125 5371
13465 Upton Roads
Dallas
TX
Phone
p
+1 (555) 125 5371
Experience
Experience
Houston, TX
Floor Supervisor
Houston, TX
Cronin Group
Houston, TX
Floor Supervisor
- Acts as store manager in the absence of the Manager and Assistant Manager
- Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Perform good customer service by assisting customers in person or on the phone. Provide information to customers on current product features and benefits
- Assist Store and Assistant Managers in managing all personnel, product and merchandising functions, business processes and store results
- Attends mall/center management meetings in the absence of the General Manager / Associate Manager
- Assists with daily management responsibilities of the store
- Assist in recruiting, training and developing Sales Associates
Los Angeles, CA
Table Games Floor Supervisor
Los Angeles, CA
Friesen Inc
Los Angeles, CA
Table Games Floor Supervisor
- Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Notifies Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play
- Controls and directs games in progress by monitoring and providing assistance and dealer correction
- Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance
- Provide recognition and improvement coaching’s for Team Members in accordance with company policy
- Provide top level customer service by answering questions, resolving disputes and filling requests
- Provides visible leadership in gaming operation areas
present
Los Angeles, CA
Zara Mall of Now Hiring for Floor Supervisor
Los Angeles, CA
O'Hara-Rath
present
Los Angeles, CA
Zara Mall of Now Hiring for Floor Supervisor
present
- To get involved in performance management of associates (e.g. sickness/ absence, lateness, returns to work, etc.)
- To solve and manage customer issues as they arise and refer to the senior management team when necessary
- To assist in the development and retention of an effective team
- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
- To ensure good housekeeping is maintained throughout all areas in the store, and to communicate with the senior management team in case an incident happens
- To communicate with the management team on a daily basis with information regarding personnel, product and procedures
- Managing and motivating the team to increase sales and ensure efficiency
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Pittsburgh
Bachelor’s Degree in Business
Skills
Skills
- Excellent ability to monitor and manage the customer service experience on the sales floor
- Strong verbal communication skills with demonstrated leadership ability - coach, observe and provide feedback
- Excellent attention to detail
- Working knowledge of basic cleaning chemicals and equipment
- Ability to coach and motivate a team to exceed sales and profit results
- Detail oriented and highly organized
- Excellent ability to monitor and manage customer service on the sales floor
- The work conditions are representative and typical of similar jobs in comparable organizations
- Proficient with office tasks, including Windows, and Microsoft Office
- Responsible and reliable
15 Floor Supervisor resume templates
Read our complete resume writing guides
1
Floor Supervisor Resume Examples & Samples
- Lead and functionally supervise a team of Sales Associates. Provide guidance and direction to associates to ensure efficient floor operations, customer service, coverage and execution of visual standards
- Create a positive environment supportive of employee training and development. Create and maintain an environment of strong sales and exceptional customer service through coaching associates and leading by example
- Train Sales Associates and perform store procedures including cash register transactions, product flow procedures and visual standards. Maintain a high level of accuracy with register transactions
- Accountability for sales floor process & procedures. Maintain company standards and guidelines around product flow, customer service and visual standards
- Supervise and oversee and authorize cash register transactions made by sales associates and provide assistance/training with cash register transactions as needed
- Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system
- Perform good customer service by assisting customers in person or on the phone. Provide information to customers on current product features and benefits
- Maintain current and accurate knowledge of product features, benefits, and availability. Ensure Sales staff is trained and knowledgeable on current products
- Maintain department presentation and sales performance through upholding company and/or store direction and guidelines
- Answer product and order inquiries inclusive of computer research, coordination with other departments such as the distribution center, customer service or retail accounting
- Maintain a high professional standard of individual behavior for the demonstration of respect, courtesy and professionalism to align with Columbia Sportswear expectations
- Acts as store manager in the absence of the Manager and Assistant Manager
- Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
2
Vans Floor Supervisor Resume Examples & Samples
- Assists with motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved
- Assists with ensuring proper sales promotional setup of store and maintenance of sales floor and stock room to create a neat, clean, and well presented store
- Adheres to policies and procedures, standards and practices and company directives including Loss Prevention, Health and Safety, Human Resources and proper cash handling procedures
3
Typo-floor Supervisor Resume Examples & Samples
- Matric / Grade 12 or equivalent
- 2 plus years experience in a retail environment, preferably fashion
- Proven record of attaining and exceeding sales targets
- A mentor and role model to your team
- Decision making skills
- An understanding of and appreciation of Cotton On’s Core Purpose and Core Values
- Responsible and reliable
4
Floor Supervisor Resume Examples & Samples
- Current, legal eligibility to work in South Africa
- 1 plus years management experience – motivating, managing and leading your team
- Effective verbal, listening and written communication skills
- Ability to delegate and organize others
- Friendly and flexible team player
- NB: Please note all short listed applicants will be contacted
5
Floor Supervisor Resume Examples & Samples
- Must enjoy working with people
- Passion for outfitting customers
- Equal passion for outdoor sports!
- Excellent ability to monitor and manage customer service on the sales floor
- 1-2 years retail management or customer service experience in the outdoor sport industry
- Must actively participate in at least three of the sports Eastern Mountain Sports caters to
6
Showroom Floor Supervisor Resume Examples & Samples
- Supervise, motivate and develop a team of showroom assistants alongside the other two showroom supervisors
- Plan and deliver ongoing training sessions including inductions for new starters, product knowledge and ways of working
- Supporting samples related operations
- Carry out assessments including risk assessments for materials and equipment
- Have a strong floor presence
- Work closely with internal stakeholders including senior executives
- Maintain visual merchandising standards
- Delivering a customer experience that exceeds expectations
7
Floor Supervisor Resume Examples & Samples
- Identify and helps implement strategies and initiatives to achieve and exceed business goals
- Monitor sales floor and zone coverage to drive sales and maintain customer focus through the Sales Generation Manager program
- Supervise and follow-up daily goals and tasks of Sales Associates, and Cashiers
- Training and development of Sales Associates, and Cashiers
- Responsibility for assisting in management of sales, shrink, controllable expenses including payroll
- Visual presentation, including planning, implementation/execution, adjustments and feedback on strategies
- Compliance with Sales Generation, Direct Replenishment (if applicable) and Recovery Programs
- Analyze and monitor sales performance and inventory management by department
- Builds positive morale in store
8
Sale Floor Supervisor Resume Examples & Samples
- Work closely with Sales Manager to ensure productivity goals are met
- Evaluate Sales Agents to ensure all metrics are met
- Ensure that the Sales department provides World Class Service at all times ensuring customer confidence
- Develop and maintain relations with other departments/contact centers to ensure accurate and up to date knowledge is shared
- Work closely with the HR Department to effectively manage conduct/performance issues and coordinate internal hires into the Customer Service Department
- Build and maintain a positive working environment and promotes World Class Service
- Prefer 2 years experience supervising a team within a contact center environment
- Ability to maximize performance through coaching and development
- Strong communication, presentation and writing skills required
- Ability to analyze data, solve problems and continuously improve service levels
- Understands the Sales environment and stays abreast of issues and events that have an impact on the business
- Must have working knowledge of Microsoft products (Excel, Word, Outlook) and other Ticketmaster related applications
9
Floor Supervisor Resume Examples & Samples
- Must have a genuine interest in working with people
- Ability to suggestively sell and be persuasive, while coaching others to do similar
- Strong communication and inter-personal skills
- Merchandising experience, in both hardlines and softlines, a plus
- Ability to manage multiple tasks and meet deadlines
- Detail oriented and highly organized
- 2+ years of customer service experience, preferably in retail sales
- 1+ years of retail management experience, preferably in the outdoor industry
- Have a passion for the the outdoors and outfitting customers
- Active participation in at least three of the sports that EMS represents
10
World of Coca Cola Floor Supervisor Resume Examples & Samples
- Manages and directs daily activities that drives the achievement of labor targets, guest attendance goals, ticket sales, merchandise sales, and consumer and guest experiences
- Ensures appropriate and needed resources are ready and are accessible to support other departments, consumers, and the business to ensure desired business outcomes are achieved, to include: key holder responsibilities #execute open and closing checklists, adequate staffing levels for each zone, staffing VIP tour appointments, executes zone charts, meal and break periods, and ensures building readiness for guests, and employees, and conducts morning staff briefings
- Provide necessary coaching, delegating, on-the- job training, and monitoring performance of 20 # 30 hourly associates to ensure clarity about of roles and responsibilities in order to achieve guest service standards, and efficiencies in all aspects of the operation
- Receive, and respond to customer, and consumer inquires/feedback using documented best practices in order to provide improved service performance, guest resolution and /or capture and report trends to internal stakeholders for long term resolutions
- Ensures Company resources (e.g., cash, physical assets, property, and computer equipment/software/passwords and personnel information) are used effectively and efficiently
- Manage projects to ensure successful delivery and establish clear goals and accountabilities to hourly staff. Also includes the ability to develop plan of action to address potential risks and develop contingency plans
- Execute against experiential marketing plans to include, staffing, setup, monitoring guest engagement, provide Start/Stop/Continue debrief to marketing team
- Provide input to formal performance evaluation (calibration) of team members in the areas of the business they are leading
- Work within pre-determined budget and operational guidelines. Expected to use sound judgment when resolving guest and employee issues /concerns. Must be able to apply the appropriate disciplinary action based on circumstances. The supervisor will work with the appropriate Manager(s) for direction and guidance to solve issues that has budget implications or that may impact other departments or the Company
- Recommend processes that will enable better proficiencies around crowd control, scheduling, labor efficiencies, employeeengagement11. Act as Back of House Operations Supervisor as needed to include supervising the labor management and scheduling operations for the World of Coca-Cola Attraction Team
11
Floor Supervisor Resume Examples & Samples
- Excellent ability to monitor and manage the customer service experience on the sales floor
- Merchandising experience a plus
- Detail oriented; organized
- 1+ years of retail management experience
- Active participation in the sports EMS represents
12
Calvin Klein Floor Supervisor Resume Examples & Samples
- Network, recruit, hire, train and develop store associates
- Implement, execute and follow up on all operational policies and procedures
- Control store expenses within allowable parameters
- Assume leadership role within the store
13
Tommy Hilfiger Floor Supervisor Resume Examples & Samples
- Utilizes all company tools to drive results
- Self-driven, results-oriented with a clear business focus
- Ability to accurately communicate statistical results and identify business needs
- Delivers a high level of communication with staff on a daily basis. Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals
- Must be interviewed by Store Manager and District Manager
14
Floor Supervisor Resume Examples & Samples
- Clientelling
- Stock management & replenishment
- Training and product knowledge
15
Women s United Floor Supervisor Niketown Resume Examples & Samples
- Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
- Maintain knowledge of all store departments and be able to perform all cash register transactions and shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays
- Provide product knowledge expertise for consumers and other associates
- Seek an ongoing training and education to further develop advanced-level product and retail knowledge
- Assist Leads and Managers in training associates
- Assist with loss prevention efforts by providing proactive customer service
- Possess special expertise or advanced knowledge about a specific category or type of product
- 526724
- 2+ years retail sales and/or customer service experience required
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
- Availability to work evenings, weekends, and holidays as needed
16
Floor Supervisor Resume Examples & Samples
- Motivate and Inspire teams to high performance and exceptional customer service
- Assist in proper maintenance and organization of the store stockroom
- Train, motivate and develop selling staff to reach their fullest potential
- Create the customer experience while focusing on strategic, operational, and leadership excellence
- Assist in the recruitment, hiring and development of the store team associates that represent the BCBGMAXAZRIAGROUP brands and business culture
- Additional duties/responsibilities may be assigned
- Minimum 1 year of experience as Key-Holder, in a specialty or department store environment
- MS Office
- POS system knowledge
17
Floor Supervisor Resume Examples & Samples
- Self-Motivated
- Highly goal oriented
- Cooperative
- Persuasive
18
Floor Supervisor, Ben Sherman Resume Examples & Samples
- 2+ years experience in specialty retail sales. Prior supervisory experience desired
- Excellent merchandising and display skills
- Demonstrated ability to handle diverse, demanding workload in a fast-paced environment
- Ability to work varied hours and days including nights, weekends, and holidays as needed
19
Tommy Hilfiger Floor Supervisor Resume Examples & Samples
- 1 year of retail management experience
- Experience with Loss Prevention Practices
- Bi Lingual preferred but not required
20
Floor Supervisor Resume Examples & Samples
- Minimum 3 years hospitality experience
- Minimum 1 year Restaurant Management/Leadership experience
- Must have current food handler’s card and alcohol service certifications as required by federal/state/local law
- Computer based skills - Windows and Microsoft Office based management reporting, Point of Sale System, Internet/Intranet
21
Floor Supervisor Resume Examples & Samples
- Position provides functional supervisory guidance to stock and sales associates
- Position has no direct reports
- Tasks require some judgment. Resolves most questions and problems, and refers complex issues to Store Management
- Ability to communicate effectively with all levels of company personnel through oral and written means is required
- No direct supervisory responsibilities. May assist with training new employees
22
Sorel Floor Supervisor Resume Examples & Samples
- Acts as Store Manager in the absence of the Manager and Assistant Manager
- Maintain positive open lines of communication with all Columbia Sportswear Company management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
- Effective retail math experience/aptitude/ability required
- Time management and ability to use good judgment and make sound decisions are required
- Prefer 3 years previous retail operations experience with at least one year of retail supervisory, management or leadership experience
23
Floor Supervisor Resume Examples & Samples
- Assist Store and Assistant Managers in managing all personnel, product and merchandising functions, business processes and store results
- Direct and motivate the store team to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained
- Maximize employee productivity
- Ensure compliance and consistent execution of company Policy & Procedures and established Best Practices
- Create an environment which is spirited and results-driven
- Assist in employee training and development
- Minimum of one year full-time retail experience, preferably with some supervisory experience
- Minimum High School education or equivalent. Bachelor’s degree in business or related field, an asset
- Ability to communicate with customers and store personnel
- Physical capacity to maneuver around sales floor, stock room, and office, lift heavy objects, stretch, and bend
- Aptitude with cash register and office computer
- Willingness to work a flexible schedule to meet the needs of the business, which may require evening, weekend, and holidays shifts
24
Floor Supervisor Resume Examples & Samples
- Ability to communicate effectively with supervisors, peers and customers
- Provide exemplary customer service to every guest
- Able to lift 5 lbs
- Able to lead employees and follow directions from leadership
25
Floor Supervisor Resume Examples & Samples
- At least 1 year of previous management experience
- Previous experience managing a workforce of over 8 employees
- Previous experience working in a large Housekeeping department
- Excellent organizational skills and ability to prioritize
26
Floor Supervisor Resume Examples & Samples
- At least 1 year of guest service experience
- At least 1 year of Housekeeping supervisory experience
- At least 3 years of previous experience in a Housekeeping Department
- Working knowledge of cleaning equipment, supplies, and chemicals
- Interpersonal skills to deal effectively with all business contacts
27
Floor Supervisor EVS Resume Examples & Samples
- Responsible for equipment control; ensure all equipment is signed in and out to personnel and that the equipment is properly cleaned before checking in and any rechargeable equipment is connected to the appropriate charger
- Maintains accurate records of public areas in need of repair
- Responsible for submitting lost & found items to proper authority and reporting any accidents to security
- Conduct training of Bloodborne Pathogens, ADA, Hazcom and chemicals
- Responsible for training all new employees on job responsibilities and area of responsibility
- Excellent customer service and organizational skills
28
Poker Floor Supervisor Resume Examples & Samples
- Supervise assigned operational functions of the Poker Room consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
- Supervision of the Poker Dealers and Poker Room Game Attendants to include coaching, training and handling disciplinary actions in capacity. If needed escalate to Shift Manager
- Facilitate and operates daily poker tournaments
- Greet players and maintains the list for seating them into the Poker games. Explains games and procedures, and assists the guests with any necessary requests Solicits feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure MGM National Harbor’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Resolve guest and employee complaints, escalate to Shift Manager if needed
- Responsible for maintaining table game signage. Replace old signs and create new ones per the request of Poker Room personnel
- Poker Room Dealer
- Poker Room Game Attendant
- At least three (3) years of experience as a Poker Dealer or Supervisor
- At least three (3) years of experience as a poker dealer
- Complete knowledge of common rules and procedures of all Poker games
- Must be able to perform basic math skills
- Have general computer knowledge
- Must have ability to work toward a common goal as a member of a unified team
29
Floor Supervisor Resume Examples & Samples
- We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both guests and management and strong communication skills are required. The Floor Supervisor requires strong leadership skills, the ability to provide feedback to both employees and management and strong follow through. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays
- Applicants must hold a valid work authorization
- The Floor Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels. The Floor Supervisor oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work
30
Floor Supervisor Resume Examples & Samples
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings
- Ensure Room Attendants are informed daily about priorities in their section
- Report necessary maintenance items
- Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System, Micros-Fidelio desirable
- Proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Able to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
31
Floor Supervisor Resume Examples & Samples
- To maintain inspection records on a daily basis, including Room Attendant worksheets, guestroom status and maintenance deficiencies
- To supervise proper care and use of equipment, linen lockers, carts , cleaning and guestroom supplies
- To report to Assistant Housekeepers any loss and damage of furniture or equipment
- To supervise, correct and retrain Room Attendants when necessary
- To work in the Housekeeping Coordinator’s office as required and supervise all the Housekeeping coordinator’s functions and tasks
32
Table Games Floor Supervisor Resume Examples & Samples
- Maintain a clear line of communication at all levels of operation when appropriate
- Supervise floor dealers and protect the integrity of games through observation and following appropriate procedures
- Ensure accuracy and completion of all signatory paperwork, pit documents and payroll records
- Maintain frequent and effective contact with guests
- Effectively deal all games supervised
- Maintain a thorough knowledge of all rules regarding games supervised
- Prioritize tasks, handles multiple projects simultaneously, organize and delegate assignments
- Investigate and resolve customer complaints and issues
- Conduct employee-counseling sessions including verbal and written corrective action reports
- Supervise work through planning and scheduling of work assignments and performance development
- Assist in hiring, training and scheduling of staff
- Answer customer questions about game information
- Perform as a team member and assist fellow associates to ensure a smooth operation
- Greet guests appropriately, treating each person as an individual and in a professional manner
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
- Dealer experience required
- Must be able to obtain and maintain a West Virginia Greyhound Racing License
- Must be able to obtain and maintain a West Virginia Gaming License
- Must possess the ability to deal multiple games
- Thorough knowledge of table game policies and procedures
- Exceptional manual dexterity
- Exceptional guest service abilities
- Professional attitude and appearance
- Articulate
- Basic computer skills MS Office, Word, Excel, email databases and spreadsheet
- Ability to work weekends, holidays and evening hours as business demands
- Ability to manage stress appropriately and make decisions under pressure
- Provide leadership to others through example and sharing of knowledge and skill
- Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs
33
Floor Supervisor Resume Examples & Samples
- Supervises the room cleaning & hygiene of the department
- Supervises the cleaning and maintenance of equipment, immediately reporting any defects
- Rotates the employees to different jobs whenever considered necessary
- Eliminates all work hazards to employees and also checks on safety and fire regulations
- Supervises the appearance and good manners of the employees and secures their cooperation
- Ensures that there is ample stock of guest amenities and chemicals and all other items required by the department
- Any other duties assigned by the Sr. Assistant Housekeeping Manager
34
EVS Floor Supervisor Resume Examples & Samples
- Responsible for key control; ensure all keys are signed in and out to proper General Cleaners and that each key is recovered at the end of each task/shift
- Ensures standardization and quality of all work done by providing continual supervision of General and Utility Cleaners
- Responsible for submitting accurate daily paperwork
- Knowledge of machine/equipment/chemicals used for cleaning
- Knowledge of floor cleaning/maintenance procedures
- Able to lift up to 50lbs
- Basic reading, writing and arithmetic skills
- Able to work under pressure at a rapid pace
- Must be able to speak, read, write and understand English
- Must be 21 years of age or older
35
Prana Floor Supervisor Resume Examples & Samples
- Ability to conduct interpersonal interactions with customers and company personnel, provide coaching and mentoring to staff, troubleshoot, solve problems and make decisions in partnership with Store Management, operate independently and with discretion, and work effectively under pressure
- Impacts and influences the performance of other jobs
- Skill in operating personal computers, POS systems and various software packages including Microsoft Word and Excel are needed
- Combination of previous experience, education and relevant experience considered
36
Floor Supervisor Resume Examples & Samples
- At least 3 years previous experience in a Housekeeping department or equivalent with at least 1 year as a Supervisor
- At least 1 year of previous guest service experience
- Working knowledge of cleaning equipment, supplies, and chemicals used
37
Floor Supervisor Resume Examples & Samples
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Assist Head Housekeeper with training requirements
- Experience in the hotel/cleaning industry
- Good oral and written communication
38
Floor Supervisor Resume Examples & Samples
- Allocate work duties to Team Members and supervise contractors
- Schedule and supervise deep cleaning and any other projects
- Manage, efficiently, stock control and the maintenance of equipment
- Strong organizational and analytic skills
39
Floor Supervisor Resume Examples & Samples
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
- Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask
- Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
- Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
- Be knowledgeable of Hotel information in order to answer guest inquiries
- Supervise assigned floors and ensures all rooms are cleaned to property standards
- Inspect guest rooms completely and thoroughly for cleanliness
- Maintain records including repairs needed, lost and found items, and quality of work completed by employees
- Complete daily worksheets accurately and in a timely manner
- Submit all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate Management team
- Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security
- Assists in conducting physical inventory of linen
- Ensures standardization and quality of all work done
- Complete all duties in accordance with the property standards and procedures
- Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH & BOH) are maintained, cleaned and organized
- One (1) year of previous experience in similar Supervisory or Management role
- Working knowledge of basic cleaning chemicals and equipment
- A highly motivated and energetic personality
- Must have interpersonal skills to deal effectively with all business contacts (internal and external)
- Must maintain a professional, neat and well-groomed appearance adhering to company standards
- Has ability to take initiative and exhibit flexibility
- Must have excellent organizational skills and ability to prioritize
40
Floor Supervisor Resume Examples & Samples
- Supervise department functions on a shift basis
- Ensure adherence to guest services standards within established departmental policies and procedures
- Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
- Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH&BOH) are maintained, clean and organized
- Instruct new hires and employees on the expectations and responsibilities for each role
- Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance
- Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement
- Meet the demands of a fast paced environment by using good judgment and the ability to multi-task
- Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files
- Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements
- Maintain confidentiality of department affairs
- Participate in the evaluation, and implementation of new products
- Stay current, knowledgeable, and abreast of the latest industry equipment, technology, and techniques
- Maintain the integrity of a guest room inspection program on a regular basis
- Mentor and develop staff in regards to consistency, training, and overall departmental standards and policies
- Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property
- Responsible for properly executing all requests made by VIP Services, Executives, etc
- Coordinate turn-down services, and other special requests made by VIP services and guests
- Supervise Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
- Work closely with supervisory and managerial staff to develop overall skills and growth
- Participate in the Company’s diversity commitment
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
- Be knowledgeable of Hotel information to answer guest inquiries
- Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
- Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
- Ensure Hotel property and equipment is properly used and maintained, including telephone and computers
41
Floor Supervisor Resume Examples & Samples
- The Floor Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel
- The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels
- The Floor Supervisor oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays
- High attention to detail and customer service skills
42
Vans Floor Supervisor Outlets Resume Examples & Samples
- Sales and Supervision: Assists in maximizing store sales and achieving store sales goals. Monitors sales progress and results against key targets. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager
- Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience
- Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success
- : Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence
- Visual Merchandising: Ensures the visual merchandising standards for the store are maintained
- Human Resource Management: Under the direction of the Store Manager, assists in supervising and coaching a high-performing team of customer focused associates. Coaches and provides sales-related feedback to the team. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Supports the Open Door Policy
- Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitors compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Monitors compliance with company safety, security, and shrink avoidance policies and programs. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately
- Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans
- Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience
- 1+ year(s) in a fast paced retail environment
- Ability to coach and motivate a team to exceed sales and profit results
- Ability to meet business goals by driving results through store team
- Regularly interacts with the public in an often crowded and noisy interactive store environment
43
Floor Supervisor Resume Examples & Samples
- Maintains a clear line of communication at all levels of operation when appropriate
- Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
- Ensures accuracy and completion of all signed paperwork and pit documents
- Maintains frequent and effective contact with guests
- Effectively deals all games supervised
- Maintains a thorough knowledge of all rules regarding games supervised
- Prioritizes tasks and handles multiple projects simultaneously
- Conducts employee coaching sessions
- Assists in training staff
- Answers customer questions about game information
- Performs as a team member and assists fellow associates to ensure a smooth operation
- Greets guests appropriately, treating each person as an individual and in a professional manner
- Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
- Coordinates and completes hourly evaluations on hourly associates
- Completes other duties as assigned
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Engineering Floor Supervisor Resume Examples & Samples
- Ability to multi-task and manage multiple projects at once
- Must be able to work independently as well as with others
- Must have physical stamina to lift moderate amounts of weight (approximately 50 lbs.)
- Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates
- Must be able to work a flexible schedule primarily in the afternoons and evenings, including weekends and holidays
45
Floor Supervisor Resume Examples & Samples
- Verifies all bankrolls from previous shifts to ensure accuracy
- Monitors games and maintains appropriate game pace
- Provides top level customer service by answering questions, resolving disputes and filling requests
- Accurately tracks player actions by noting buy-ins, length of play, win/loss and average bet
- Operates all games in accordance with all gaming laws, Title 31 and company policies
- Communicates all pertinent information to management in a timely and responsible manner
- Maintains proper bankroll levels to accommodate existing or anticipated play
- At least 2 years of prior experience working in a casino
46
Engineering Floor Supervisor Resume Examples & Samples
- Proficient knowledge of computer applications, including Microsoft Office products
- Ability to multitask and manage multiple projects at once
- Must have physical stamina to lift moderate amounts of weight (approximately 35 lbs.)
- Must be able to work a flexible schedule, primarily during early mornings, mid days and afternoons, including weekends and holidays
47
Vans Floor Supervisor Resume Examples & Samples
- Sales and Supervision: Assists in maximizing store sales and achieving store sales goals. Monitors sales progress and results against key targets. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager
- Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience
- Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success
- Operations: Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence
48
Floor Supervisor Resume Examples & Samples
- Responsible for smooth operation of the floor assigned
- Responsible for the performance of floor boys
- Organises and facilitates the room making process
- Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor
- Checks the occupied and departure rooms, giving special attention to guest needs
- Ensures that the entire operation is performed as per the laid down standards
- To organise immediately the guest needs under intimation to EHK/Executive
- Aware of all room categories and amenities
- Carry out lost and found procedures
- Assist Housekeeping Manager with training requirements
- Represent the needs of the team to others in the hotel
49
Floor Supervisor Resume Examples & Samples
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Good writing skills
- Proficient in the use of Microsoft Office
- Strong Leadership skills in managing teams
- Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years housekeeping / Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience
- Type and level of experience required may vary slightly based on size and complexity of operation
50
Executive Floor Supervisor Resume Examples & Samples
- Supervise the performance of the Executive Lounge in the hotel
- Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
- Executive tasks as instructed by the Executive Lounge Manager or Assistant
- To assist in controlling maximum Food & Beverage cost
- To ensure that all Guest Recognition Programs and Long Stay Programs are carried out according to established Policies & procedures
- Previous supervisory experience in the hotel, leisure or retail sector
- Ability to listen and respond to demanding Guest needs
- Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
- Multi-lingual
51
Slot Floor Supervisor Resume Examples & Samples
- Supervises all Slot Floorpersons in assigned section. Participates in the development of staff work schedules as delegated by the shift manager
- Observes interdepartmental activities as they affect Slot Operations and communicates concerns to the managers of other departments
- Trains staff in Slot Operations, departmental, MGM Grand Detroit and Michigan Gaming Control Board (MGCB) rules, regulations, practices and procedures
- Monitors and evaluates staff job performance against departmental procedures and MGM Grand Detroit customer service and work standards. Prepares the 90-day review of probationary subordinate team members
- Administers counselings to staff team members as necessary and appropriate
- Administers, either with or without the presence of a shift manager, disciplinary actions to staff team members as necessary and appropriate for violations of applicable rules, regulations, policies, and procedures
- Participates in and recommends the hiring of applicants as new team members
- Makes recommendations for adoption of new techniques, policies and procedures as appropriate
- Administers payment of jackpots in excess of Slot Floorperson limits
- Prepares W2-G vouchers for jackpots in excess of $1,200 and ensures accurate completion of same
- Ensures that the Slot department adheres to all Title 31 regulations during the Supervisor’s assigned shift
- Reviews and verifies Slot Floorperson cash pouches upon incurrence of a variance in balancing monies at the conclusion of the shift
- Restocks tickets in ticket banks on the slot floor
- Ensures staff verification of accuracy of all progressive meter jackpots
- Issues slot system cards to staff as necessary
- Participates in and supports all MGM Grand Detroit marketing events and promotions
- Supervises the Slot Operations team including efficient staffing, team member development and training, performance management and policy enforcement
- Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
- High school diploma or equivalent. Bachelor’s degree in business management or related field preferred
- Three years customer service experience with one year supervisory/management experience. Experience in a casino environment preferred
- Proficient knowledge of Microsoft Office to include Word, Excel, and Outlook
- Ability to handle and maintain confidential information
- Ability to lift and carry up to fifty (50) pounds at a time
- Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
- Ability to work a flexible schedule including extended hours, weekends, and holidays
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Floor Supervisor Resume Examples & Samples
- Provide information to customers as needed
- High school diploma or equivalency required
- Basic math skills including addition and subtraction
53
Administrative Asistant / Floor Supervisor Resume Examples & Samples
- Help with opening procedures
- Key retrieval and distribution system
- Payroll sheets
- Unlock work area
- Answer telephones and communicate with guests and employees alike
- Run reports on the computer system
- Keep the surrounding physical area clean of any materials
- Provide supplies/chemicals/small equipment to Housekeepers, as necessary
- Stock turndown attendants= carts
- Record and answer guests= requests and inquiries
- Provide a schedule for all the staff
- Do and check the inventory products
- Control of Accounts
- Archive documents daily
- Reading, writing and oral proficiency in Spanish and English languages
- Work underpressure
- Excel skills
- Ability to organize
- Team Leadership
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Floor Supervisor Resume Examples & Samples
- Complete stocktakes as required
- Maintain stock levels
- Take responsibility in apply hotel safety & Security standard into daily operation
- All job assigned by Supervisor
- Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos
55
Table Games Floor Supervisor Resume Examples & Samples
- Supervises the operation table games on assigned shift
- Works closely with Mgr Table Games Shift to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
- Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
- Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result
- Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables
- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
- Two years progressively more challenging experience in a gaming operations role, some table games experience preferred
- Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
- Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
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Assistant Floor Supervisor Resume Examples & Samples
- Practices, observes, and enforces work rules and regulations. Models the expected standard of behavior to provide unparalleled customer service and appropriately responds to the customers and team members as those interactions arise. Makes recommendations for adoption of new techniques, policies, and procedures
- Makes recommendations for promotion of team members to the Assistant Floor Supervisor position based on applicants to internal postings. Participates in and recommends the hiring of applicants as new team members
- Supervises designated table games personnel by ensuring that all personnel are adhering to company policies and procedures, have a good working knowledge of the job duties. Manages performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests. Evaluates dealer skill and proficiency levels and recommends for progression to next level within the dealer classification
- Assists in investigating customer and team member complaints to determine their basis. Informs Pit Manager of disputes on game and prepares incident reports as necessary
- Implements new programs designed to improve Table Games Operations
- Acts as a Floor Supervisor in supervising multiple table games according to business demands
- Supervises the Table Games team including efficient staffing, employee development and training, performance management and policy enforcement
- High school diploma required; College degree strongly preferred
- Dealer experience at a Dealer III or IV level (as defined at MGM Grand Detroit) with Craps as a skill or one year experience dealing a minimum of three (3) table games types as defined by MGM Grand Detroit, with at least one (1) year of dealing Craps
- Keyboarding and typing skills
- Ability to function and act independently
- Ability to function in a fast paced environment, under short time constraints, and within established deadlines
57
Vans Floor Supervisor Resume Examples & Samples
- Previous retail or service-oriented experience preferred but not required
- Ability to work with a team to exceed sales results
- Ability to meet business goals by meeting and exceeding sales goals
- Regularly interacts with the public in an often crowded and noisy interactive store environment
- Engaging verbal and nonverbal communication skills
- Ability to work in a fast-paced environment
- Able to meet performance expectations
- Ability to deliver a high level of customer service in a retail environment
- Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
58
Floor Supervisor Resume Examples & Samples
- Must be able to lift up to 75 lbs. occasionally and 10-50 lbs. frequently
- Indoor and Outdoor work will be required
- Must be able to work on your feet for extended periods of time
- Frequent stooping, squatting, overhead lifting, and walking
- Work overtime and weekends as required
- Able to work in a constant state of alertness and safe manner
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Games Floor Supervisor Resume Examples & Samples
- Practice excellent guest relations
- Track players
- Enlist new players in Player’s Club
- Supervise dealers
- Process fills/credits/markers and maintain records of them
- Maintain table inventories
- Change cards and dice as needed
- Monitor players to insure integrity of games
- Name/face recognition
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Floor Supervisor Resume Examples & Samples
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience
- Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards
- Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned
- Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained
- High school diploma required; Hospitality degree is an asset
- At least 2 years housekeeping experience in a luxury hotel environment required
- At least 1 year supervisory experience is preferred; basic training skills are required
- Experience with Property Manager and Microsoft office suite of programmes an asset
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Zara Mall of Now Hiring for Floor Supervisor Resume Examples & Samples
- To assist in the development and retention of an effective team
- To get involved in performance management of associates (e.g. sickness/ absence, lateness, returns to work, etc.)
- To ensure good housekeeping is maintained throughout all areas in the store, and to communicate with the senior management team in case an incident happens
- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
- To ensure a high level of customer service is offered in the store
- Monitor and support customer service action plans
- To solve and manage customer issues as they arise and refer to the senior management team when necessary
- To support customer service with product knowledge and awareness of the following
- New arrivals
- Replenishment of best sellers
- Offering alternatives
- Plan the daily planners in advance ensuring that the following areas are covered at all times
- Shop floor
- Fitting room
- Registers
- Managing and motivating the team to increase sales and ensure efficiency
- To be aware of the daily and monthly budgets to meet and exceed them
- To communicate with the management team on a daily basis with information regarding personnel, product and procedures
- To ensure standards are maintained during the day and at closings
- Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and
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Floor Supervisor Table Games Resume Examples & Samples
- Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
- Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
- Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Monitor guest flow and notifies management when adjustments to open table games are needed
- Ensure that all guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner
- Observe, evaluate, and rate players objectively and accurately in accordance with departmental policy
- Verify the accuracy of all documents signed and ensures that all procedures are adhered
- Communicate all pertinent information in a timely and responsible manner
- Maintain proper bankroll levels to accommodate existing or anticipated play
- Completes all pit forms accurately including fills, credits, signing markers requests and redemptions
- Provide a clean, friendly environment and by being attentive to guest needs or requests
- Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play
- Maintains knowledge of all games that they supervise and enforces all property procedures
- Ability to distinguish winning/losing combinations and settle wagers accordingly
- Knowledge and ability to deal assigned game and supervise multiple games when need,
- Perform basic math
- Ability to communicate easily with all levels of employees and customers
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Floor Supervisor Resume Examples & Samples
- Assists with daily management responsibilities of the store
- Supports Total Customer Service responsibilities by ensuring that customer needs are met
- Assists in managing Cash and Inventory Control
- Supervises associates and delegates tasks to ensure productivity
- Helps maintain store and department standards
- Understands and ensures Shoe Carnival policies and procedures are followed
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Floor Supervisor Resume Examples & Samples
- Supervises associates and delegates tasks to assure productivity
- Requirements
- At least two years customer service/retail experience
- Ability to work flexible work schedules including nights, weekends and holidays
- Benefits:The Shoe Carnival, Inc. Total Rewards program provides eligible associates with highly competitive benefits, including the following
- Competitive Pay
- Employee Stock Purchase Plan
- Employee & Family Discounts
- Full-time associates may be eligible for additional benefits, including the following Paid Time Off (Vacation & Sick Leave), Comprehensive Health Benefits, Voluntary Benefits (Supplemental Life and Aflac), Life Insurance & Accidental Death and Dismemberment for qualified associates, and Relocation Opportunities
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Vans Floor Supervisor Resume Examples & Samples
- Sociates the in-store experience
- Visual Merchandising: Ensures the visual merchandising standards for the store are maintained
- Human Resource Management: Under the direction of the Store Manager, assists in supervising and coaching a high-performing team of customer focused associates. Coaches and provides sales-related feedback to the team. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Supports the Open Door Policy
- Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitors compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Monitors compliance with company safety, security, and shrink avoidance policies and programs. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately
- Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans
- Skills for Success
66
Executive Floor Supervisor Resume Examples & Samples
- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
- Previous experience in a customer-focused industry
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Assistant Floor Supervisor Table Games Resume Examples & Samples
- Supervises the operation and conduct of the designated table game(s) including opening/closing of table and completion all administrative duties necessary for efficient operation
- Participates in the training of staff team members in gaming techniques and company rules, practices, and procedures
- Monitors and participates in the evaluation of job performance of subordinate staff. Prepares the 90-day review of probationary subordinate team members. Administers counselings to subordinate team members as necessary and appropriate. Administers, either with or without the presence of a Floor Supervisor or manager, disciplinary actions to subordinate team members, as necessary and appropriate, for violation of applicable rules, regulations, policies, and procedures
- Visually inspects equipment at opening of table and immediately notifies Pit Manager if damage/tampering of equipment is suspected. Replaces damaged equipment as needed
- Immediately notifies Shift or Pit Manager of unnatural or irregular play and of any suspected tampering or cheating
- Prepares incident reports, as necessary
- High school diploma required; College degree preferred
- Dealer experience at a Dealer II, III or IV level (as defined at MGM Grand Detroit) with at least one (1) year of dealing Craps
- Ability to multi-task several activities and duties simultaneously
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Floor Supervisor Resume Examples & Samples
- Implements card room departmental policies and procedures as directed by the Director of Poker Operations
- Provides input into and executes strategic plan consistent with the strategic vision of the division
- Provides input and direction into the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability
- Provides input into and executes the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the company’s core service standards and brand attributes
- Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment
- Directs Human Resources responsibilities for assigned department to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, and legal requirements
- Ensures the proper scheduling of employees and adjusts staffing levels when necessary. Closely monitors customer flow to ensure the capacity is adequate to meet guest volume
- Issues, approves, and monitors the issuance of complimentaries to protect company interests
- Ensures that all guests are treated with courtesy and respect. Handles all needs and requirements of all players
- Attempts to resolve significant problems to the satisfaction of the guest and in the best interest of the MIRAGE. Handles complaints and renders decisions tactfully
- Observes games, always looking for irregularities or deviations from procedure including internal security of the games. Maintains close interaction with all Supervisors and Surveillance in the observations of games for any potential problem areas or irregularities
- Reports all irregularities to the Director of Poker Operations and senior management
- Ensures the integrity of all openings and closing of poker tables and casino drops that occur during an assigned shift
- Acts as liaison between the Poker Room and other departments on all Poker-related activities
- Coordinates decisions in the event of a property emergency
- Must develop written reports and foster an understanding of statistical data, read and understand necessary written transactions and ability to verify written signatures
- Preform all other job related duties as requested
- Working knowledge of common rules and procedures of all Poker games, and general knowledge of Nevada Gaming regulation and statutes
- Working knowledge of basic math skills
- Working Knowledge of computers
- Ability to work toward a common goal as a member of a unified team
- Must have proficiency in Microsoft Word, Excel and Outlook
- Ability to effectively communicate in English both in oral and written form
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Floor Supervisor Resume Examples & Samples
- Ability to read, write, and speak English
- Proficient with office tasks, including Windows, and Microsoft Office
- Versed in phone etiquette and guest interactions
- Housekeeping Manager experience preferred
- Be part of a cohesive team with a singular focus on creating the best possible guest experience
- Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
- Be encouraged to demonstrate your professional passion
- Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
- Be rewarded with market-leading pay and a comprehensive benefit plan
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
- Receive a complimentary meal when at work in our employee cafeteria
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Floor Supervisor Resume Examples & Samples
- Guarantees a high standard of service for guests on that floor, in line with hygiene and safety standards
- Manages floor team members
- Acts as the "Mistress of the house" for the floor and ensures that guests have a comfortable stay
- Replaces the Assistant Executive Housekeeper when absent
71
Floor Supervisor Resume Examples & Samples
- To report for duty punctually wearing the correct uniform and name badge at all times
- To provide a courteous and professional service at all times
- To maintain good working relationships with your own colleagues, and all other departments
- To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
- To carry out any other reasonable duties and responsibilities as assigned to perform
- To report on adverse guest comment as and when required
- To report and record Lost and Damaged items
- To log daily events in logbook and follow up on previous information reported by other Team leaders daily
- To prepare duty rosters of Housekeeping Attendants
- To make requisition twice weekly of amenities for guest supplies
- To check Public Areas, F&B outlets, toilets, locker and car parks
- To check all the guest rooms, VIP in-house, VIP arrival and long staying guests
- To prepare and issue room status report
- To report and follow up on repair and maintenance
- To document all incidences in logbook
- To ensure function rooms and toilets are clean before functions start
- To attend to guest requests and complaints
- To check on the standard of “Turn downs service”
- To liaise closely with Front Office regarding guest room status
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Floor Supervisor Table Games Resume Examples & Samples
- Supervises the operation and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operation
- Practices, observes and enforces work rules and regulations. Models the expected standard of behavior to provide unparalleled customer service and appropriately respond to customers and team members as those interactions arise
- Prepares the 90-day review of probationary subordinate team members. Administers counselings to subordinate team members as necessary and appropriate. Administers, either with or without the presence of a manager, disciplinary actions to subordinate team members, as necessary and appropriate, for violation of applicable rules, regulations, policies, and procedures
- Answers team member grievances at the first step of the grievance procedure
- Notifies Shift or Pit Manager immediately of unnatural or irregular play and of any suspected tampering or cheating
- Investigates customer and team member complaints to determine its basis. Informs Pit Manager of any disputes on games
- Implements and evaluates new programs designed to improve Table Games Operations
- Participates and supports company marketing events and promotions
- Supervises the Table Games team including efficient staffing, team member development and training, performance management and policy enforcement
- Three years table games experience with previous casino table games supervisory/management experience
- Thorough knowledge of Title 31 reporting requirements
- Strong problem solving and listening skills
- Bilingual abilities preferred
- Ability to work well with people, in a team environment, and to communicate effectively both written & oral
- Obtain/maintain alcohol awareness certification
- Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License
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Floor Supervisor Resume Examples & Samples
- Supervises assigned floors and ensures all rooms are cleaned to Company standards
- Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training and adherence to company policies, legal requirements, and collective bargaining agreements
- Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Company and Housekeeping policies and procedures
- Inspects a required number of rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards set by the Company
- Maintains records, including repairs needed, lost and found items, and quality of work completed by employees
- Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
- Inspects guest rooms completely and thoroughly for cleanliness
- Inspects hallways and guest elevators for debris and cleanliness
- Monitors the time clock when clocking employees in and out
- Calls-in/Enters status of all rooms, work orders and carpets to be shampooed
- Utilizes proper procedures for entering/cleaning a guest room
- Resolves guest complaints in a timely manner
- Completes daily worksheets accurately and in a timely manner
- Issues and retrieves all master keys, beepers, and two-way radios at the beginning and end of each shift
- Ensures GRA task sheet is signed verifying water flushing policy and procedures
- Engages, entertains and inspires all who visit The Mirage by making a focused commitment to L.O.V.E
- At least 3 years of previous experience in a Housekeeping Department or equivalent with at least 1 year as a supervisor
- At least 1 year of excellent guest service experience
- Working knowledge of cleaning equipment, supplies and chemicals used
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Signture Floor Supervisor Resume Examples & Samples
- Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
- To monitor maintenance of the physical Fairmont Gold product
- Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
- Handle guest concerns and react quickly, logging and notifying proper areas
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
75
Floor Supervisor Resume Examples & Samples
- Manages all production assembly resources in a lean manufacturing environment
- Provides training of new hire assembly personnel
- Interfaces with Master Scheduler and Materials Department to ensure production dates are achieved
- Responsible for distribution of current sales order and bill of material to production leads
- Schedules required labor for engineering special projects
- Works with QA Manager to assure products are the highest quality
- Coordinates design issues and subsequent resolutions with the Engineering Department
- Closely works with the Manufacturing Engineers
- Minimum of three to five years of supervisory experience in a fast paced manufacturing environment using lean manufacturing techniques
- Strong working knowledge of MRP, MAPICS preferred
- Experience with quality environments such as ISO or Six Sigma
- Lean Manufacturing, Kaizen or similar
- Sarbanes Oxley process knowledge
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Executive Floor Supervisor Resume Examples & Samples
- Monitor guest service Agent to ensure maximum guest satisfaction through personal recognition to all Swiss Circle members, VIPs and repeat guests, and prompt cordial attention from arrival through departure
- Monitor guest service Agent to ensure Swiss Circle members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Inspects all VIP rooms prior to arrival and greet VIP guests personally
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Oversee maintenance of efficient repeat guest history system
- Responsible for assisting the Banquet Service manager / Assistant Manager with the daily operations of all scheduled banquet events
- Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests
- Responsible for maintaining inventory of all banquet supplies
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Convention Services Floor Supervisor Resume Examples & Samples
- Able to work under pressure and in a challenging and changing environment
- Able to multi task
- Able to lead a team and possess a positive attitude
- Able to grasp, lift, carry or transport up to 70 pounds
- Comprehensive knowledge of the English language in order to read BEO’s, set-up sheets and effectively communicate with guests and employees
- Ability to work varying shifts such as, early mornings, evenings, and weekends
- Ability to work unplanned/unexpected overtime
- Communicate effectively both verbally and in writing to provide clear direction to staff, observe performance and encourage improvement
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Must be a team player
- Must communicate with co-workers and guests in a positive manner
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Table Games Floor Supervisor Resume Examples & Samples
- Observes all games, players and dealers to ensure accuracy of game and to ensure game protection
- Verify all bankrolls from previous shifts to ensure accuracy
- Monitor games and maintain appropriate game pace
- Provide top level customer service by answering questions, resolving disputes and filling requests
- Accurately track player actions by noting buy-ins, length of play, win/loss and average bet
- Verifies the accuracy of all documents signed and ensures that all procedures are accurately followed
- Notifies management immediately of any unusual activity of play
- Standing for long periods of time may be required
- Assists in training and evaluating subordinate employees in a fair and equitable manner
- Supervise the delivery and measurement of guest service that is consistent with the company’s core service standards and brand attributes
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Floor Supervisor Resume Examples & Samples
- Supervise assigned floors and ensures that all rooms, hallways, lockers, and lobbies are cleaned to Company standards
- Maintain records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for maintenance
- Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office
- Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards
- Counsels and disciplines employees that violate department and policies, practices or procedures through progressive counseling guidelines
- Create a good work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
- Manages the delivery and measurement of guest service consistent with the company's core service standards and brand attributes
- Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Conducts daily briefings and instruct employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
- Responds to emergency situations
- At least 6 years of experience in Housekeeping or Hotel Operations
- Basic computer skills, with knowledge of Microsoft Office programs
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Table Games Floor Supervisor Resume Examples & Samples
- Must be able to obtain and maintain valid gaming license
- Must maintain a professional, neat and well-groomed appearance
- Must be able to work varied shifts, including weekends and holidays
81
Casino Floor Supervisor Resume Examples & Samples
- Enforces performance standards, policies and procedures relating to table games including but not limited to; Blackjack, Craps, Roulette, Mini Baccarat or any other game approved for play by the Choctaw Gaming Commission, ensuring compliance with the Gaming regulations
- Responsible for checking bank roll from previous shift to ensure accuracy; assists count team in physical count of bankroll at shift change
- Observes game, players and dealers, to ensure accuracy of game and ensures games played, and ensures game protection
- Direct and supervise dealers in assigned area
- Ensures that all games move at an appropriate pace
- Promotes positive guests relations providing a delightful gaming experience by, answering questions, resolving disputes, calling beverage servers, comping etc
- Assists in training and evaluating of subordinate associates in a fair and equitable manner
- Responsible for accurately tracking players, noting buy-ins, length of play, win/loss and average bet
- Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures
- Is familiar with pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities
- Maintains the highest degree of confidentiality including guests and fellow associate’s information
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Vans Floor Supervisor Resume Examples & Samples
- Views challenges as opportunities and is open and receptive to change
- Actively seeks information about new work situations; strives to understand the rationale and implications for changes in work responsibilities or environment
- Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others
- Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors
- Exercises flexibility and patience in difficult situations
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Floor Supervisor AM Resume Examples & Samples
- Inspect the cleaning and servicing of guestrooms and public areas
- Assign special projects as directed by the Director of Housekeeping
- Report any needed repairs or discrepancies of guest rooms
- Ensure that all Guest Room Attendants have appropriate supplies and linens
- Assist in the cleaning of guest rooms when necessary
- Assist in processing AM and PM room status reports
- Ensure that the Guest Room Attendant’s linen cart is neat and well organized
- Ensure that linen closets on guest room floors are completely stocked
- Maintain supply cage stock, neat and clean at all times
- Must have all guest rooms punched in via the phone after completion
- Ensure VIP rooms are inspected ASAP
- Ensure check out/vacated rooms are a priority
- Knowledge of hotel, facilities and events
- To ensure hotel, guest and associates are maintained in a safe and secure environment
- Ability to maintain 4-Diamond level cleanliness standards
- Ability to work with management on special projects
- Strong attention to detail with a sense of urgency as required
- Must be able to communicate via radio and phone as needed
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Floor Supervisor Resume Examples & Samples
- Inspect a required # of rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards ser by the Company
- Inspect hallways and guest elevators for debris and cleanliness
- Ensure GRA task sheet is signed verifying water flushing policy and procedures
- Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E
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Floor Supervisor Resume Examples & Samples
- A high school diploma and one or more years related experience and/or training; or equivalent combination of education and experience
- Housekeeping supervisory or related job experience preferred
- Able to communicate effectively in primary languages, both written and verbal, preferred
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Floor Supervisor Resume Examples & Samples
- Learn all facets of supervising games to include Game security, Player Tracking, Bank Roll Maintenance
- Observe table games security, dealer technical proficiency, assurance of credit and player tracking and Currency Transaction in accordance with Indiana Gaming rules and regulations
- Experience supervising and providing team leadership strongly preferred
- Proficient with Microsoft Office software preferred
- Highly organized and detail-oriented
- Three (3) years dealing experience
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Table Games Floor Supervisor Resume Examples & Samples
- Ensure utilization reports are accurately completed at designated time
- Ensure compliance of company and departmental policies and procedures, Colorado Gaming Regulations and Internal controls
- Complete play evaluation sheet at specific levels of win or loss
- Communicate all information regarding section to incoming Floor Supervisor
- Knowledgeable of Colorado gaming laws or experience with gaming laws and regulations
- One year leadership experience
- Minimum of one year experience as a Table games dealer
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Table Games Floor Supervisor Resume Examples & Samples
- Assumes overall responsibility for the effective gaming service activities for a designated area
- Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity
- Controls and directs games in progress by monitoring and providing assistance and dealer correction
- Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance
- Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard
- Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone
- Ability to review and comprehend player data and other necessary documentation and observe play of guests
- Ability to observe and direct actions of subordinates
- Ability to communicate effectively with customers and all levels of employees
- Ability to move effectively and efficiently around pit area so as to be able to observe play at all tables
- Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others
- Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques
- Completion of a wide variety of specific games training programs with resulting proficiency in several pit games
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Arena Event Floor Supervisor Resume Examples & Samples
- Accountable for daily supervision and leadership of front line Usher & Ticket Takers employee group
- Ability to work collaboratively with Security and other departments in an emergency situation
- Assess, evaluate and coach front line colleagues
- Highly responsive to emergencies in a fast paced, time sensitive environment
- The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
- Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
- Ability to demonstrate success in managing multiple tasks while under tight deadlines
- Ability to hold team accountable for outcomes and monitor performance
- Proactive self-starter and able to work collaboratively
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Event Set-up Floor Supervisor Resume Examples & Samples
- Must be able to lift, push, pull and carry moderate to heavy items (approximately 50 lbs.)
- Must be able to bend, stoop and climb
- Must be able to work on feet for extended periods of time
- Strong verbal and written communication skills required
- Must be able to lead and direct a team
- Must be able to work a flexible schedule which may include late nights, early mornings, weekends and holidays
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Floor Supervisor Resume Examples & Samples
- Identify and implement strategies and initiatives to achieve and exceed business goals
- Oversee and maintain the customer service standards to the highest possible level
- Represent the Calvin Klein image through personal and professional appearance
- Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results
- Responsible for all activities within the store in the absence of the General Manager / Associate Manager
- To understand and comply with all company policy, procedures and operations
- To maintain the highest level of security and safety awareness within the store
- To recognize problems, analyze causes, generate alternatives and solutions
- Manage all controllable expenses, including the allocation of payroll
- Attends mall/center management meetings in the absence of the General Manager / Associate Manager
- Assist in recruiting and hiring sales associates who have strong presentation and communication skills representative of the Calvin Klein image
- Develop all Associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company
- Motivate and develop support staff to meet store goals / objectives
- Effectively supervise the sales floor to ensure customer / associate awareness at all times
- Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously
- Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential
- Participate and oversee the execution of all merchandising directives, updates and markdowns in a timely and effective manner
- Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
- Ensure that brand consistency is upheld in the store and merchandising standards are consistently met
- Have thorough knowledge of sales floor and stockroom organization / systems
- Minimum two years management experience, preferably in a retail clothing environment, or equivalent senior management experience
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Floor Supervisor Resume Examples & Samples
- Minimum of one to three years of Retail Management experience, preferably in a retail clothing environment, or equivalent senior management experience
- Minimum high school education or equivalent. Bachelor’s degree in Business or related field preferred
- Excel in Customer Service skills
- Physical capacity to maneuver around sales floor, stock room and office
- Willingness to work a flexible schedule to meet the needs of the business
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Table Games Floor Supervisor Resume Examples & Samples
- Oversees the day-to-day activities of Dealers in a designated area
- Providing quality service to all guests
- Notifies Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play
- Maintains knowledge of all games that they supervise and enforces all procedures
- Ensures that guests are treated with courtesy and respect as well as handling all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner
- At least 2 years of experience in dealing multiple games at another major casino property or its equivalent
- Ability to perform basic math skills, and providing constant interaction with guests, creating an environment that is an exceptionally enjoyable experience
- Working knowledge and ability to deal assigned game and supervise multiple games when needed
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Maintenance Floor Supervisor Resume Examples & Samples
- Support maintenance by removing obstacles that reduce productivity and time-on-task
- Facilitate a positive and productive work environment
- Deal directly with all employee complaints or concerns in a timely manner
- Maintain an objective approach when dealing with conflict
- Support and execute all objectives directed to the maintenance department
- Use critical thinking and maintain a positive attitude when dealing with daily obstacles
- Assign work to teams or individuals based on aircraft schedule needs
- Maintain a current knowledge of aircraft maintenance schedules and operations needs
- Allocate labor as needed to maintain a fleet availability of 85%
- Ensure work is being completed in an efficient and productive manner
- Follow up and report on work progression throughout the day. At minimum, work progression and aircraft maintenance schedules should be reported to management at the beginning and end of each shift
- Make sure mechanics can maximize their time on task. Manage mechanics schedules to ensure labor is properly assigned and jobs can be completed in a timely manner. Ensure maintenance personnel are following all policies and procedures and utilizing their time to the benefit of SUU
- Ensure work orders are ready and mechanics have what they need to do the job. Properly assign leads to projects and follow up with their work progression and needs
- Help facilitate finding answers on airworthiness and talking to reps as needed. Take an active roll in determining airworthiness. Maintain positive working relationships with vendors
- Current Airframe & Powerplant (A&P) License
- Five years of aviation maintenance experience