Senior Supervisor Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the senior supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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K Leuschke

Kennedi

Leuschke

1616 Breitenberg Mews

Phoenix

+1 (555) 650 4895

1616 Breitenberg Mews

Phoenix

Phone

p +1 (555) 650 4895

Experience Experience

Los Angeles, CA

Senior Supervisor

Los Angeles, CA

Gusikowski Group

Los Angeles, CA

Senior Supervisor

Facilitating and encouraging teamwork focused on building and maintaining positive internal and external customer relationships
Lead the activities of studying and testing transport features and identify the features that can bring saving or enhance performance
Managing Large-scale and complex Infrastructure migration projects, dealing with multiple stakeholders and assessing possible risks
Works as a team member with others in the organization and representing the Field Accounting Organization on various teams
Proactive in handling issues- Resolve complaints and answers questions of customers regarding services and procedures
Utilize timekeeping and HR systems for accurate accounting of work hours & job related data for his/her team
Management and optimization of the Aseptic gowning training and qualification program

Philadelphia, PA

Sec Processing Senior Supervisor

Philadelphia, PA

Satterfield-Ledner

Philadelphia, PA

Sec Processing Senior Supervisor

Develop subject matter expertise which may lead to sales or product management assignment
Assisting to lead on projects and process improvements and the resultant training
Maintain and run Develop effective weekly reports for senior management
Working closely with other relevant operational peers to ensure that process risks are minimised
Manage risks/issues
Communicating risks and issues to the Migration and Project Managers in a timely manner
Database management – maintain an updated database as information changes

present

Philadelphia, PA

Operations Accounting Senior Supervisor

Philadelphia, PA

Von, Klein and Rice

present

Philadelphia, PA

Operations Accounting Senior Supervisor

present

Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA)
Provides second level checking prior to payment authorization/confirmation in P2P
Manages, motivates, and drives performance for team leads and team members handling account
Team Members, and is beneficial to the improved performance of the production team
Provides regular performance feedback to the OMC that adds value to the personal and professional growth of the
Assists the OMC in the creation of the COB plan for the unit and ensuring an effective back-up system within the group

Education Education

Bachelor’s Degree in Electrical Engineering

Auburn University

Bachelor’s Degree in Electrical Engineering

Skills Skills

Solid technical and professional knowledge
Ability to create achievable vision and measurable roadmaps
Excellent technical knowledge of unix, oracle, windows servers os, h/w systems, storage, data network, and security
Excellent technical knowledge in data center design and operation mainly in telecom
Capability to align with department and company strategies and business initiatives like efficiency, consolidation, optimization and dynamic PKIs
Excellent knowledge in systems and storage technology and configuration
Excellent working knowledge of inbound qualification practices in high-tech
Strong Computer skills proficient at Microsoft Excel, Word, Power Point
Ability to mentor, train and coach
Flexibility, reliability and self-motivated

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15 Senior Supervisor resume templates

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IS COB & Controls Senior Supervisor Resume Examples & Samples

Degree holder and/or minimum diploma holder
More than 2-3 years of team management experience
4 - 7 years of experience in information security/risk control is preferred
Knowledge and use of Microsoft Office products and communication skills in English are required
Have strong planning and organizing skills
Able to apply logical and analytical skills to affect outcome
Be flexible and able to effectively manage several projects simultaneously
Able to work with global teams to track performance, communicate expectations, anticipate/recognize problems and escalate appropriately
Ability to interact and communicate both written and verbally with multiple layers of management as well as global and local ISOs
Have capacity to communicate with both the business and the technology groups to effectively facilitate issues and requirements
Strong written skills are required in the documentation of process control manuals
Able to help motivate team members and project owners to successful completion of required project

Senior Supervisor Resume Examples & Samples

1) Manage the Merchant backend processing
Merchant Payment
Account creation & maintenance
Bill payment file processing
Adjustments of transactions and exceptions
2) Monitor and ensure all deliveries are met and liaise with Merchant Business, IT department to resolves merchant related issues within specific timeframe
3) Monitor and ensure all Merchant Inquiries are resolved within 3 working days and revert to merchants
4) Handles all system related testing especially on enhancement of Bill payment file format and ensure smooth implementation process
5) Handles & apply applicable regional/country policies and procedures, relevant local and US laws/regulations, Regional Standardized SA Programs into LOP, MCA, DCFC and COB Plans
6) Handle any other operations functions as and when required
Minimum 3 years working experience, preferably from a financial services institution / credit card industry
Degree holder preferred
Must be an extrovert Strong interpersonal skills
Strong analytical and problem solving skills

Sec Processing Senior Supervisor Resume Examples & Samples

Write high quality, customized RFPs, RFIs and Due Diligence responses for SFS’ clients within their deadline
Responsible for the end-to-end delivery to sales from initial receipt, development to production complying with Citi’s style/standard to the deadline
Organisational and project management skills to handle multiple requests/documents at any one time and to work with SMEs and sales across the region to receive sign off for RFP delivery
Database management – maintain an updated database as information changes
Exposure to sales, operations and product organizations
Business contacts and working relationships across SFS for career path with Proposals Team Head, product, implementation, sales or client coverage role
Knowledge and experience of the securities industry
Experience working with the following product groups
Global Custody
Securities
Alternative Investments
Fund Administration
Transfer Agency
RFP writing
Database management
Strong MS Word skills is essential and also with MS PowerPoint and Excel
Experience with InciteKnowledge - Kadient or Qvidian database systems is a plus or RFP machine or other database management
BA/BS in finance, economics, marketing or business administration
5 plus years of experience in financial services, preferably in product, sales and/or marketing

Transaction Svs Senior Supervisor Resume Examples & Samples

Investment Operation Certification from CISI.ORG
Degree in Accounting or Business and/or related to accounting qualification such as CPA, ACCA or CIMA
2-4 years of experience in audit, fund accounting, trustee services, compliance monitoring or securities settlement in a bank or fund management company
Diploma holder in Accounting, Banking or Business will be considered if they have the relevant working experience

Rohq-ap-ops Accounting Senior Supervisor Resume Examples & Samples

Manages, motivates, and drives performance of team leads and team members handling operational processing for the Flatfile processing team
Role may be involved in special projects to support management and site deliverables
Conducts capacity planning
Develops, monitors, and utilizes relevant metrics to recommend action plans to meet - if not exceed - service level commitments
Ensures that production team achieves its service level commitments and manages customer noise through process maintenance, improvement, and re-engineering
Ensures that control processes are in place to identify and mitigate the risks in his / her area of responsibility
Graduate of a business course
Experienced in working with cross-cultural global teams
Project related experience desirable
Knowledge in Accounts Payable operations, including support units
Proficient in the use of office applications
Proficient in P2P, Concur, Citidirect, and other Citi applications
Excellent English written and verbal communication skills
Effective in time management, documentation, and organizational skills
Able to lead and motivate people
Committed to excellence
Action oriented and logical
Client focused for exemplary customer service

Apps Dev Senior Supervisor Resume Examples & Samples

Knowledge of SDLC standards
Require 6-8 years of technical and hands-on experience
Java (core Java, J2EE with Spring, Hibernate), XML
Websphere
PL SQL Oracle as database
Knowledge on C/C++, Unix Shell scripting is an added advantage
Knowledge on trade finance domain is preferred
Knowledge of debugging tools for above listed technologies
In-depth knowledge of multitier application design concepts

O&t-collections Unit Senior Supervisor Resume Examples & Samples

Good Communications and Negotiations
Strong Collections background
Good technical IT background

Credit Ops Unit Senior Supervisor Resume Examples & Samples

BA/BS degree preferred or equivalent training/experience in Credit/lending strongly preferred
Proven leadership skills, leading groups or teams
Proven ability to coach and motivate staff

Audit Senior / Supervisor Resume Examples & Samples

Providing audit and consulting services to commercial real estate clients including management and operating companies
Running fieldwork
Working closely with clients and Partners
Solid knowledge of GAAP and GAAS
CPA firm audit experience servicing real estate operating companies
Experience with real estate GAAP audits
Tax experience

Data Integrity Senior Supervisor Resume Examples & Samples

3-5 years of previous people management experience
2-3 years of banking experience
Preferred: Proficient Bilingual (English/Spanish) skills

Apps Dev Senior Supervisor Resume Examples & Samples

He/She needs to be self driven and have a problem solving attitude
The candidate is expected to be enthusiastic and a quick-learner as this is a rapidly changing environment
Ability to work with minimum of supervision and deliver work on target
Extensive knowledge of the Internet based applications solutions development, systems and processes
Must be capable of multi-tasking and working under pressure
Organized approach, with attention to detail
Proven track record for implementing large applications
Knowledge in IBM AIX/UNIX, Linux, Websphere or equivalent application server, MQ, webservices, J2EE, Struts and HTML5, Database Oracle
Ability to explain processes and procedures to development and project staff and willingness to enforce them
Ability to interact, influence and lead diverse groups across functions & geographies to drive a common product / project delivery
More than 8 years experience and at least 4 years experience in implementing banking modules or projects

IS COB & Controls Senior Supervisor Resume Examples & Samples

Quality review process of the organization's CoB plans to further develop consistency and full resiliency
Leverage partnership and alliances with respective business clients, directs, project managers, developers, technology infrastructure personnel, business continuity personnel and global compliance channel peers
Perform compliance related requirements and ensure corrective action plans are closed within required timeframes. The position will be in Budapest but has a high level of global interfacing and the direct manager is in the USA
Serve as strategic advisor by being the primary interface to the business providing consulting support for all aspects of the program
Assess and review the recovery strategies of the business for compliance and appropriate risk management
Validate the quality of the businesses plans and capability against published policy
Provide recovery support at time of disaster
Business continuity and audit/compliance/controls experience
Leadership and program management experience
Working knowledge of corporate structures and general business practices, risk management and/or business continuity disciplines, and audit, policy and regulatory control structures
Able to develop productive working relationships with business and technical groups; able to influence stakeholders
Able to influence a broad range of stakeholders including senior management
Excellent organizational, planning and prioritization skills
Strong management and interpersonal skills
Strong technology background/ production support experience a plus
Excellent influencing skills 3 years project/ program management and or compliance experience required, with a BS/BA degree minimum
Demonstrate accurate and efficient records management skills
Strategic thinking
Strong analytical abilities

IS COB & Ctrls Senior Supervisor Resume Examples & Samples

Organize daily work related to entitlement maintenance on different computing platforms in the portfolio
Inventory and document regarding entitlement maintenance on the computing platforms in the portfolio
Quality and efficiency assurance for the services provided
Trouble shoot, issue tackling and coordination of nonstandard processes and requests
Provide continuity of work in the team
Daily schedule
Take strategic or tactical decisions when resolving issues that are not specified in any kind of regulations and guides
MIS and analysis of the reporting results
Provide support to the employees with regard to the HR issues, individual assessment, design of the personal and professional development plans, couching, mentorship and providing any other assistance required
Keep high team morale
Additional ad hoc tasks as requested by the direct manger
Coordinate processes according with GIDA standards

Securities Processing Senior Supervisor Resume Examples & Samples

Account Opening, Maintenance and Documentation Support
To work closely with our business partners; Implementation Project Managers, Client Sales Managers, Client Executives, Network & Product Management to provide comprehensive support in the areas outlined below: Respond to requests for new accounts and for routine maintenance with regards to safekeeping accounts, cash accounts, depots, autofx, electronic banking entitlements and messaging
Respond to requests for new client documentation packs and for routine maintenance with regards to documentation distribution, tracking, lodgement and country liaison
To provide timely and accurate information / confirmations to business partners and clients, using the systems of the bank such as Flexcube, Secore, and CRM
To track the progress of all requests and to follow up as required
Assist in the answering of adhoc queries
Incremental Account Opening and Documentation Support
In addition to the above, for incremental account openings (new accounts for existing clients)
Liaise with the Implementation Manager/Client Executive to complete the country account opening documentation process, pre-populating the documents for specified clients
Assist with the tracking of tax documentation for incremental account openings
Check that fee schedules are in place to cover incremental account openings
Prepare settlement details in a standard format and send to the Implementation Manager/Client Executive
Experience gained within a financial services environment, preferably within a Global Custody business
Account opening and documentation experience desirable
Proven ability to meet deadlines
Time management and prioritisation
Excellent interpersonal communication skills (written/oral)
Highly motivated, displaying initiative and flexibility
Project management type skills (able to track tasks over an extended timeframe)
Willingness to acquire / expand knowledge of the Citi Transaction Services business and local market requirements
Prepared to own tasks and take responsibility in order to see them through to completion
Graduate / graduate calibre preferable
Educated to "A" level standard (or similar)

Sec Processing Senior Supervisor Resume Examples & Samples

Reconcile Client stock balances
Release of dividend/interest Payments
Identify reasons for any differences and resolution of any discrepancies
Reconcile cash payments made to Clients against payments received from brokers
Following up on all outstanding claims until funds received and claims closed
Understand the market specific issues which impact Stock Lending Income payments
Drive process improvement exercises
Ensure the groups high level of service is maintained for all of the groups Clients
Carry out any clerical tasks/activities within area depending on staffing levels and volumes
Acting as point of contact and escalation with the team
Completion of Daily Functional Checklist (DCFC), ensuring all duties and processes have been performed, in line with Department Audit requirements
General Administration duties
Strong Work organisation/prioritisation skills
Proactive problem solving experience
Effective communication/team skills
Overall knowledge of income processing systems
Clearly understand Department procedures and Audit requirements
Continued on the job training will be given, however knowledge in either Securities or Cash is preferable
A flexible approach to work is essential and overtime may be required
Experience of dealing with Clients, Client representatives or other financial institutions is also preferable
Understanding of SECORE and RECON systems an advantage
A basic understanding of reconciliation and exception investigation process
Experience of different local market practices would also be an advantage

Securities Processing Senior Supervisor Resume Examples & Samples

Excellent written, verbal communication and interpersonal skills
Sound accounting knowledge and understanding of accounting practices
Exposure to cash, position reconciliation and Three-Way reconciliation
Ability to analyze corporate actions and other reconciliation breaks using Bloomberg and other market data vendors
Income / expenses processing
NAV / GAV computation
NAV Checks / SAS 70 checks
Exposure to multifonds (Accounting Module), pControl and Recon Frontier or TLM application will be added advantage
Professional qualification (C.A, Grade CWA)

Rohq-cti-gida Wintel Senior Supervisor Resume Examples & Samples

Degree holder of at least a 4-year course, preferably with information Technology background
Knowledge in user ID and password administration procedures
Knowledgeable in Active Directory Users
Experience in information security administration
2 years related work experience on a managerial capacity
Willing to work on extended hours, after office hours and on weekends
Able to work under pressure and tight deadlines

Securities Processing Senior Supervisor Resume Examples & Samples

Income/Expenses processing
NAV/GAV Computation
Client Reporting
Exposure to Multifonds (Accounting Module), pControl and Recon Frontier or TLM application will be added advantage

Securities Processing Senior Supervisor Resume Examples & Samples

Exposure to cash, position reconciliation and three way reconciliation
Trade accounting - equities, bonds, repo, CFD, futures, options, bank debts, SWAPS, forwards, spot, etc
Cap stock / subscription-Redemption Processing
NAV checks / SAS 70 checks
Exposure to multi-fond (accounting module), pControl and recon frontier or TLM application will be added advantage

MYS Ctsm Kl-transaction Services Senior Supervisor Resume Examples & Samples

Bachelor degree in Accounting/Finance and/or professional qualification (ACCA, CPA, CA or equivalent)
At least 5-8 years fund accounting experience
Good knowledge of accounting/valuation methodology of financial instruments
Proficiency in Microsoft Office applications

Ops Accounting Senior Supervisor Resume Examples & Samples

University/college studies preferred
One year of accounts payable experience, preferably in a data entry environment
Intermediate English skills
Advanced Portuguese skills
Goal Orientation

Recovery Unit Senior Supervisor Resume Examples & Samples

High School diploma/GED required (BS/BA preferred)or equivalent combination of education/experience
A strong understanding of Recovery Business or prior Recovery experience preferred
Ability to work on site in the Kansas City location required

Senior, Supervisor Resume Examples & Samples

Accounting Support and Reconciliation
Monthly GSS & GTH Invoice Accounting
GSS Cost Accounting
Monthly Payroll and GFIS Reconciliations and corrective action plans
Financial Reporting and Analytics
Planning & Budgeting Support
Payroll accrual plans monitoring
Internal Audit Support
Completion of Adhoc tasks handed out by Central Finance Leadership
Ability to understand requirements send in the MENA Central Finance leadership and adopt the appropriate approach towards completing the deliverables with 100% quality. Able to analyze scenarios and present the Central Finance Leadership with ideas and suggestions for issue-resolution or improvement of current processes and practices
Sound knowledge of the principles of accounting, especially General Ledger
Extensive practical experience with reconciliation
Experience in Internal or External Financial Audit preferably with working from an off-shore location
Highly skilled in working with Microsoft Excel, able to analyze reports using Excel functionality
Working knowledge of accounting systems like Oracle or SAP
Good analytical skills and aptitude for working with numbers
Preferably from ITES sector
Ability to think logically and “out-of-the-box”, have a positive approach towards learning and up-skilling, enthusiastic about taking on new tasks, ability to propose logical solutions for difficult exceptions encountered
Chartered Accountant with 5 + years professional experience
Should have at least 1-2 years’ experience with large organizations using accounting software like GFIS, SAP, Oracle etc
Commerce Graduate with excellent analytical skills and good communication skills
Good working knowledge of MS Office, Good multi-tasking skills, attention to detail
Good inter personal skills, with pro-active approach, enthusiastic and a quick learner
Willing to work in shifts, on weekends and take on additional responsibilities as and when required
Exp 2-4 Years
Graduate in Commerce - Accounting Stream with a good academic record

Sec Processing Senior Supervisor Resume Examples & Samples

Analysis of current department functions and systems to identify enhancements and methods of reducing cost/man-hours/client impact and increasing automation/accuracy
Meeting with stakeholders throughout the department to discuss, provide advice and prioritise development needs or requests
Assessing Impact of pending developments on partner systems/processes
Prioritising system Fixes/Builds for inclusion in future releases
Liaising with external technology teams in relation to system builds/improvements
Production of development BRD’s
Reviewing and validating of production FRD’s
Supervision of large scale system development testing. Ensuring that testing scripts, methods and time constraints are all met to ensure project remains on track
UAT testing of all non-section/team specific developments
Sign off of system developments for promotion to live systems
Creating user guides for new system functions
Training processing teams on newly implemented functionality
Reviewing and providing feedback on system releases with a view to improving the process
Production support for multiple systems across a department of 130 people
Management and maintenance of all production issues raised across the department
Initial investigation and resolution if user not systemic issue
Provide user training/procedures where a user error is the root cause
Liaising with Off and on shore technology partners to establish the root cause of issue where the problem is systemic
Creation of system fixes to rectify the above identified issues
Analysis of process and identification of system work around as stop gap until systemic fix is initiated
Prioritisation of pending system fixes for inclusion in code releases
Testing and sign of system fixes in UAT environment
Production verification checks upon promotion completion
Must be self motivated
Work well within a team, but also have ability to work on own
Technical understanding of corporate actions
Experience within a custody operation

Transaction Services Senior Supervisor Resume Examples & Samples

2+ years experience managing a team of 20-30 employees
Superior relationship, facilitation and presentation skills, and ability to interact with management teams, as well as all levels of Citi management
Ability to identify issues and trends, evaluate alternatives and recommend comprehensive and innovative solutions
Organized and process oriented
Solid work ethic and proven professionalism
Flexible to attend meetings outside of schedule
Third shift experience preferred

Transaction Services Senior Supervisor Resume Examples & Samples

BS/BA degree or equivalent combination of education /experience
Basic to intermediate level experience in a related role with previous people management experience
Superior relationship, facilitation and presentation skills and ability to interact with management teams, as well as all levels of Citi management

Securities Processing Senior Supervisor Resume Examples & Samples

MIS – including Headcount, Re-deployable Pool, Hiring Updates to provide overall Headcount Supply and Demand Analytics
Monthly reports to senior management including MBR
Robust Internal Communication
6+ years plus understanding of the Financial services/outsourcing/off-shoring space
Proactive Stakeholder Management Skills; ability to engage with various stakeholder to get necessary inputs, reviews
Strong Team Player and Project Leader
Strong Analytics skills
Ability to influence stakeholders
Supervision Skills

Securities Processing Senior Supervisor Resume Examples & Samples

The successful candidate is likely to have had several years’ operational experience in the securities business and have detailed knowledge of custody, fund accounting, Swift and electronic banking
Business analysis experience would be advantageous
Foreign languages would also be an advantage
Project management experience or a clear aptitude for project management will also be required
Exposure to Microsoft Project or similar would be advantageous
Business analysis
Graduate or graduate caliber
PMI/PRINCE II is preferred

Transaction Services Senior Supervisor Resume Examples & Samples

6 - 10 years of cheque clearing experience
Good understanding of the Lockbox clearing processes
Ability to work in a structured, high volume, time sensitive and demanding environment
Good analytical skill, positive attitude with attention to details, and be able to multi tasks
Good interpersonal, team work, and communication skills
Proficient in Microsoft Office suite of applications
Preferably with a university degree

Transaction Svs Senior Supervisor Resume Examples & Samples

Solution and On-board key deals for the WL product globally
Develop skills and knowledge to be a key member of the On-Boarding team
Self manage workload on a day to day basis
Track and record all client traffic whilst they are in the Post Live Monitoring phase
Escalate any issues as and when they arise and retain ownership until the issue is resolved
Review and sign off on all client deals in CRM, ensuring the necessary Ops groups are aware of non-standard deals
Participate in implementation projects and act as a point of contact for the Implementation team
Work with Operations manager to review and implement new procedures whilst continuously reviewing existing processes and policies
Developing processes, systems and procedures to improve process efficiency and establish best practice
Prepare and test monthly MCA’s
Assist with on the job training. Act as a coach / role model for other team members
Review and control the team MIS to ensure accuracy and consistency
Act as a point of contact for internal queries and document processes to prevent recurring queries
Participate in calls with internal project groups and occasional customer calls
Strong knowledge of system set and product set. Must be familiar and competent on all relevant systems
Computer literate and good typing skills
Citi Cert in Financial Services while not fully necessary would be advantageous
Planning and Organizing
Communication/Interpersonal Skills
Managing Client Relations - Not fully necessary but would be advantageous
Project Management - Not fully necessary but would be advantageous
Strong team working ability
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Transaction Svs Senior Supervisor Resume Examples & Samples

Maintain pristine controls (MCA / COB / ISO / Internal audits) for all aspects of the function to ensure effective risk management
Develop a good understanding of Implementations and Collateral functions
Drive Trade digitization program by actively supporting Citidirect onboarding activities
Conduct regular reviews with Section Manager of closed, pending and new action items
Management, tracking and reporting of all system outages that impact ILOCs stability and/or quality by seeking corrective action plans from technology
Writing and reviewing technical development documentation
Management of robust MIS process for offshore functions. Review metrics and monitor mechanism to ensure accurate and comprehensive reporting
Consolidate and publish customer feedback, processing delays and errors appropriately
Work with existing team to enhance client experience – trend analysis and preventative action planning
Create and deliver high quality and up to date training material for use in internal training courses and presentations
Assist in the creation of Personal Development Plans for the team and support development-training activities including on the job training, coaching, internal / external training courses
Provide support to team to maximise productivity and effectiveness
Manage relationships with internal departments including Sales, Product, Relationship Managers and Technical Partners
Take ownership of EMEA related project work, driving business improvements through innovation and new initiatives
A team player with excellent leadership and interpersonal skills
Well- developed influencing and negotiating skills
Proven experience in building effective relationships
Track record of delivering innovative customer solutions in a time-critical environment
Strong ability to interact with a demanding customer-base
Proven ability of influencing teams and senior managers where working in a heavily control-focussed environment
Knowledge of operational processes and procedures, including Cash, Securities and Electronic Banking and ability to work effectively with these teams
Good level of computer literacy and ability to work with multiple computer systems to an intermediate level
Knowledge of core GTS Client facing and internal systems would be of benefit
Experience of a financial services environment, preferably within Trade Finance / Services
Excellent interpersonal, communication and management skills
Highly motivated, strong performer
Strong organisational and follow-up skills
Ability to multi-task effectively in a high volume environment
Strong negotiating and influencing skills
Customer and people orientated
Ability to use own initiative and take lead to devise creative solutions
Minimum undergraduate degree preferable but not essential

Overnight Senior Supervisor Resume Examples & Samples

Prioritize staffing needs in a resource-constrained environment and make recommendation to re-prioritize resources as needed to meet client demands
Successfully manage resources and relationships cross- departmentally. Interact and partner with support organizations to improve communication and streamline processes for the operations team
Implements and ensures defined work processes and procedures are followed by their assigned employee teams
Works as leader of projects that directly contribute to organizational success
Minimum of 4 years Operations Center experience
Excellent oral and written skills
Ability to motivate and develop others
Ability to build a positive working environment
Ability to learn and follow through on problem resolution
Must work well in fast-paced, flexible environment
Ability to understand complex problems, and develop actionable steps to improve performance
Any and all other duties as assigned

Applications Development Senior Supervisor Resume Examples & Samples

Take ownership for delivering the development task assigned
Ensure delivery within tight timelines and meeting the team’s expectation
Get involved in the entire lifecycle of the development project
Understand the requirement from Project Lead and ensure quality deliverables
Ensure quality and optimized coding with proper documentation
Do peer code reviews
Develop unit plan and perform unit testing and provide continuously improved product experience
Actively assist Support team wherever required
Assist Project Lead in coordinating with business analysts & user communities to define requirements
Participate in the technical design
Actively assist Project Lead to deliver quality output
Together with the team contribute to innovative & best-in-class solutions for our business
2+(Developers)/5+(Senior Developers) years hands on experience in pure technical roles in development of various software applications
Ability to partner with non-technical and technical peers; ability to work effectively with remote colleagues; participate technical discussions
Strong team orientation and commitment to overall team success; willing to go above and beyond to ensure team success; intense customer focus and commitment to driving quality
Effective time management skills in order to manage multiple priorities with flexibility on time zones and timelines
Logical thinking, High analytical and problem solving skills; innovative and solutions oriented
Graduation/Post Graduation qualifications in Engineering stream with a very good academic record throughout from premier institutions
A high degree of Analytical ability and Quantitative skills is desirable

MYS Ctsm Kl-transaction Services Senior Supervisor Resume Examples & Samples

Analytical and numerate
Diploma or degree holder is preferred
Should have a minimum of 3-5 years experience in operations is preferred
Experience in securities operations or banking will be an added advantage
Willingness to work on Malaysia public holidays, if required
Ability to lead a team to meet all team/individual goals set and to work under pressure
Ability to achieve business objectives without compromising controls and risk parameters established

MYS Ctsm Kl-transaction Services Senior Supervisor Resume Examples & Samples

Diploma or degree holder preferred
Should have minimum 5 years experience in operations is preferred
Experience in client service, securities operations or banking will be an added advantage
Team oriented and ability to work under pressure
Strong execution skills in a multi-tasking mode and follow-up effectively
Possess very good interaction skills, and is highly articulate

Sec Processing Senior Supervisor Resume Examples & Samples

Migration of funds (both Live and during Dress Rehearsals) over weekends, evenings and night shift where required
Operation of Migration Tools
Fund scoring analysis, including analysis of 3rd Party FA data
Design data migration and recon processes
Complete all testing requirements of migration workstream to prove out migration processes, procedures, controls and timings
Raise all issues/concerns identified risks promptly to Migration Manager
Responsible for input into issue resolution as required
Identify known system differences between Citi Systems and the client or 3rd Party legacy system
Responsible for completion of all data mapping requirements for all systems impacted within Fund Accounting Workstream, including 3rd Party Data and Multifonds
Ensure suitable documentation produced to a high standard, as required on all assigned pieces of work to support delivery and ensure a complete audit trail
Communicating risks and issues to the Migration and Project Managers in a timely manner
Participation in meetings as defined by Project and Migration managers
Responsible for ensuring Migration “best Practices” are followed during the migration Design and Build and implementation
Experienced Multifonds SME essential
Accounting experience and TPA Ops experience essential
Good understanding of financial instruments (Bonds, equities, CD/CP, Dividends, Deposits, Forward FX, Futures, Options, etc)
Able to identify what minimum controls should be in place to ensure integrity and completeness of Migration data
Experience of using MF loaders for Migration and Transactions
Understanding of the MF tables and data within them
Previous experience of data and FA migration projects preferred
Tax knowledge advantageous, i.e. foreign tax treaties and withholding tax, UK Corp tax
Good Analytical skills
Ability to work under pressure and to meet tight timescales
Ability to work as part of a team and independently
Good working knowledge of MS applications

Rohq-gwfm-workforce Capacity Senior Supervisor Resume Examples & Samples

Minimum Education: BS/BA Degree and/or equivalent work experience
Base knowledge of eWorkforce Management or comparable scheduling software (CMS, EWFM, Global 360) preferred
Excellent Microsoft Suite skills including spreadsheet modeling, presentation decks and documents; Use of Adobe Writer
Experience managing schedule efficiency, multi-site schedule posting/bidding process, and forecasting volumes and AHT for multi-site/multi-function environment preferred

Rohq-gwfm-workforce Cap Senior Supervisor Resume Examples & Samples

Minimum Education: BS/BA degree and/or equivalent work experience
2-5 years of related experience
Excellent Microsoft Suite skills including spreadsheet modeling, presentation decks and documents
Call Center Operations experience

Asset Servicing Senior Supervisor Resume Examples & Samples

Manage high volumes of work with excellent accuracy and attention to detail
Work well under pressure and meet strict deadlines
Strong numerical skills
Strong investigation and reconciliaitions ability
Controls Focused

Recovery Unit Senior Supervisor Resume Examples & Samples

Solid leadership skills and ability to direct and motivate staff with integrity and ethics Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Effective planning and organizational skills Solid PC skills (Microsoft Office)
Project management experience preferred
Other: Strong verbal and written communication skills
Continuous pattern of professional development and learning Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines

Senior Supervisor, Transfer Agency Resume Examples & Samples

Manage business units ensuring all daily tasks are performed accurately and efficiently within agreed timescales and adhering to Client and regulatory Service Level Agreements as measured by KPI reports, breach reports and Client satisfaction surveys
Manage costs evidenced through improved productivity and lower running costs
Create a successful operational environment from a compliance, legal and audit perspective, as measured by audit ratings, outstanding audit items, reconciliation exceptions and cost incurring errors
At least 7 years of relevant experience with detailed understanding of Transfer Agency operations including business processing and regulatory activities, such as AML/KYC and FATCA
Management experience across teams and tasks
Customer service focus and delivery
Ability to initiate, manage and implement change
Good analytical and problem resolution skills
Good knowledge of Excel, Word and Powerpoint
Proactive, conscientious, a self-starter, organized, flexible
LI-CL1

Sec Processing Senior Supervisor Resume Examples & Samples

Planning workloads effectively to achieve deadlines
Ensuring that offshore and onshore retail teams are trained to a high standard and are kept up to date with regulatory change
Ensuring feedback is given to the offshore team in the form of calls/issue logs to help keep accuracy levels high and quickly resolve issues
Investigation and resolution of complex queries and client queries in a timely manner
Knowledge of the IMA SORP and retail reporting are essential
Pragmatism combined with a can-do attitude is a pre-requisite
Qualified accountant

MYS Ctsm Pg-transaction Services Senior Supervisor Resume Examples & Samples

The role demands a high level of diligence, motivation and organizational skills
You will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction
Day-to-day management of the Asia Account Opening and Maintenance processing, including daily management of in-process, pended, and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements, and delivery of very high quality service to customers and internal partners
Responsibility for various types of project management in the account services space, and managing cross-functional relationships with all countries and the regional team in Asia
Determines new work procedures, analyses complex and variable issues with significant departmental impact
Perform day-to-day operational tasks in Account Opening and Account Maintenance
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement and efficiency/accuracy standards
Ensure awareness and full compliance of Account services unit process, regulations, policies, guidelines, procedures, and practices
Support and cultivate a “Service Excellence” culture among the team members
Establish and maintain close working relationship with Host Branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Willing to embark on continuous on the job training for end-to-end product knowledge
Client Engagement model
Ensure team delivers as per Service Level Agreement, timely and accurately
Understand client requirements and implement them correctly
Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service level and drive process changes
Provide innovative solutions to clients
Ensure a strong and robust processing environment with effective controls
Establish risk management practice
Maintain a strong culture of risk and controls in the team through various processes and check points
Identify means to reduce transaction defects (internal and external)
Develop performance matrices to track defects, productivity
Ensure clean Audit results

Applications Developmen Senior Supervisor Resume Examples & Samples

Deep understanding on the process and roles in Agile development. Proven track record of being a senior scrum developer contributing key value to drive product requirement, design and delivery
Knowledge on Bootstrap/LESS, Backbone/Marionette.js, RequireJS, Handlebars/Mustache.js
Hands-on development experience on BDD/TDD with Mocha/Chai JS Testing framework
Familiarity with cross-browser compatibility and accessibility standards (W3C Guidelines)

Infrastructure Senior Supervisor Resume Examples & Samples

ITIL or other certification on Service Management is a plus
FSFR certificate is a plus
Vendor certificates (MS SQL, Oracle, Windows administration, etc.) desired
Excellent communication, leadership skills
Presentation skills able to develop and communicate strategy concisely and clearly
Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Strong problem-solving skills and analytical approach
Team Oriented with a collegial approach to addressing challenges
Remain calm and objective in a high-pressure environment
Work in a team of diverse skill sets and cultures
Strong self-management and be ready to use own initiative
Database (MS SQL and Sybase) maintenance and administration skills
Good knowledge of O&T processes
Problem management and investigation skills

Applications Development Senior Supervisor Resume Examples & Samples

Minimum of 5 years of overall experience in IT and at least 3 years of experience in web application design, development and implementation
Technical expert in web application development with passionate of delivering UI with excellent user experience and quality coding
Fluent experience in web client MVC development and deep understanding on design philosophy. Experience in bank/credit card/investment web product and creative thinking of designing new web application with the latest technology
Self-driven, spirit of team work, collaboration, pleasant interpersonal skills and effective communication skills
Enthusiasm in the latest web technology, open minded, quick learner and have strong problem solving capability with comprehensive understanding on IT technology
Development expertise on HTML5, CSS3, Responsive Web Design, JavaScript , JQuery
Hands-on design/development experience on RESTful API with any server side technology
Server side development experience on NodeJS/Spring Boot, RxJava is preferable
Experience on Cloud development is optional
Project experience of implementing large scale web application

Rohq-operations Accounting Senior Supervisor Resume Examples & Samples

Role supports the Operations Management Committee (OMC) member in overseeing the entire process of reviewing and compliancing invoices in accordance with Citi's Expense Policy while ensuring that Service Level Agreements are achieved to maintain customer satisfaction
Minimum experience - 2 to 4 years
Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)

Securities Processing Senior Supervisor Resume Examples & Samples

Exposure/understanding of positioning and Collateral Management
Ability to identify possible risk and escalate when necessary
Ability to organise workload to meet various settlement cut off times
Willingness to work long hours where justified, meeting workloads
Effective Team player
Systems Knowledge
Reuters
Bloomberg
5 years’ work experience desirable

Senior / Supervisor Audit Resume Examples & Samples

Bachelor’s Degree in Accounting or in area of specialization required
State of Florida CPA license is preferred, but not required
Four to five years of public accounting experience

MYS Ctsm Kl-transaction Services Senior Supervisor Resume Examples & Samples

Bachelor's degree or diploma in accounting, finance, computer science and/or professional qualification (ACCA, CPA, CA or equivalent)
At least 1-5 years TA experience
Detailed knowledge of business processes and procedures as well as service and systems (including downstream impacts)

Rohq-gwfm-sfe-workforce Cap Senior Supervisor Resume Examples & Samples

Minimum education - BS/BA degree and/or equivalent work experience
Base knowledge of eWorkforce Management or comparable scheduling software (CMS, EWFM, Global 360) is preferred
Excellent Microsoft Suite skills including spreadsheet modeling, presentation decks and documents; use of Adobe Writer
Call center operations experience

Rohq-gwfm-workforce Capacity Senior Supervisor Resume Examples & Samples

Create and maintain long term Capacity Plan through consultation with in Country management
Liaise with senior management in creating/developing long term volume forecast, staffing and recruitment strategy
Prepare schedule requirements for the supported countries by balancing schedule restrictions with customer requirements
Utilize Workforce Management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiatives execution
Participate in operational meetings to review performance of the business, identify performance trends and provide recommendations for improved performance to senior management
Develop, implement and support multiple projects through each of its lifecycle phase
Interact with multiple levels of management in all functional areas of the business to drive performance improvement
Monitor real time operations of the business and provide/perform real time adjustments (as needed) to meet the performance targets
Provide support in identifying and escalating system related issues Performance Tracking
Review call routing variables and provide recommendations for improving customer experience
Provide daily/weekly/monthly updates on department’s performance including causes and trends for business misses as well as action taken to prevent loss
Proficient in all Microsoft products to develop data capture
Experience in eWFM, RTA and ESP is a plus
Excellent decision making and problem solving skills
Excellent time management skills
Workforce analysis and reporting skills

Collections Unit Senior Supervisor Resume Examples & Samples

Call center or production management experience
Strong understanding of people/performance management
Exceptional performance management abilities
Experience driving Customer Satisfaction
Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment
Demonstrated success driving organizational change with a track record of innovation
Ability to work a flexible schedule to include nights and weekends
Strategic thinking skills and focus on bottom-line results
Prior Collections experience strongly preferred

Credit Ops Unit Senior Supervisor Resume Examples & Samples

Credit Experience preferred
Ability to make sound decisions that reflect good judgment
Continuous pattern of professional development and learning
Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
Strong PC skills (Microsoft Office)

Operations Accounting Senior Supervisor Resume Examples & Samples

Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior Payments Team Members, assists them in addressing production-related concerns, as well as issues with customers
Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur
Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and as a workplace of choice
Provides regular performance feedback that adds value to the personal and professional growth of the Payments Team Members, and is beneficial to the improved performance of the production team
Ensures that each team member receives appropriate number of training hours (includes various HR and online training)
Helps OMC monitor issues raised and encountered in production, and review and deliver error reports against Payments Team Members
Provides second level checking prior to payment authorization/confirmation in P2P
Confirms rejection of payment instructions for non-adherence to expense policies and adequate documentation requirements, therefore deferring payment of such expense until the appropriate level of approval or proper documentation is obtained
Confirms daily reconciliation of payments issued in P2P as against those processed in other systems (i.e. Citidirect, SAM, manual check, drafts, etc.)
Confirms funding for payment instructions, as needed
Generates ad hoc reports and production metrics analysis reports for management reporting
Coordinates trainings of customers to educate them on payment service products, features, policies and tools
Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the production process once implemented
Conducts/facilitates Service Excellence/customer calls, as needed
Adapts easily to a flexible work schedule to immediately back up people on leave whether Asia or EMEA shift
Performs regular checks and verifies that all the DCFC’s are properly followed and adhered to
Assists the OMC in the creation of the COB plan for the unit and ensuring an effective back-up system within the group
Performs regular checks on unaccounted payments to ensure that processed payments were posted on a timely basis
Project-related experience desirable
Is considered as a subject matter expert (SME) of the various activities in the T&E Operations
Must be proficient in Procure to Pay (P2P) and Concur 7.5
Knowledge in foreign languages is an advantage (e.g. Mandarin, German, etc.)
Able to grasp complex issues and provide solutions
Ability to discern a situation and escalate as needed

Sec Processing Senior Supervisor Resume Examples & Samples

The main responsibilities of the MIS Manager role include
To become a single point of coordination, communication for the GPC MIS team; sending out detailed MIS on a timely schedule
Complete review on resource requirements
Effective project management
Attend meetings with management and other stakeholders such as BAU, and technology entities
Status Reports to senior management
Manage risks/issues
Work in partnership with internal and external parties to ensure the test team are successful
Maintain and run Develop effective weekly reports for senior management
Ensure Ad-hoc analysis required on these reports is done timely
Effective management of risks/issues/actions logs and the escalation process (when required)
A high level of integrity with a commitment to service excellence
Good business judgment, knowing when to escalate, who to keep informed to identify appropriate next steps/resolution
The candidate should have a advanced working knowledge of Advanced Excel, PowerPoint and Microsoft Outlook
Preferred basic level understanding of SQL
Strong organizational skills with a proven ability to manage a heavy work load together with tight deadlines
Quality of work at very high level – coupled with the ability to prioritize workloads to meet challenging deadlines
Ability to manage numerous competing concurrent activities and integration solutions
No special requirements
Technical background is preferred

Engineering Senior Supervisor Resume Examples & Samples

Must have at least 5 years experience in IT
Must have expertise in leading database products - Oracle, MSSQL, MongoDB, MemSQL, DB2 LUW, Netezza
Must have skills in shell scripting. Knowledge/experience in coding in Java/.NET is a plus

MYS Ctsm Kl-transaction Services Senior Supervisor Resume Examples & Samples

Should have minimum 3-5 years experience in operations is preferred
High level of accuracy & attention to detail
Good time management & organisational skills

Applications Developer Senior Supervisor Resume Examples & Samples

Take ownership for delivering/maintaining front/back-office applications
Plan and coordinate end-to-end technology product/module delivery within tight timelines and meeting the business expectation
Own the entire lifecycle of the development project
Coordinate with business analysts & user communities to define requirements
Oversee technical design: define the product scope, product functionality, look, feel and performance, deliver what the clients need while adhering to overall product architecture & organisation standards
Guide the developers and the team in ensuring quality deliverables
Coordinate functionality & performance testing and provide continuously improved product experience
Actively assist Business Analysts and Support team in rolling out the product to our global user community
Manage the interfaces with various external groups – e.g. upstream & downstream applications, data centre & related services and various process/control functions
Play a hands-on role during all phases of the lifecycle including coding, code reviews and testing
Motivate, mentor and lead technical teams, evaluate their delivery, guide the members to deliver quality output with responsible delegation and build a high performance team
Together with the partner teams, user community, business analysts and eCommerce management contribute to innovative & best-in-class solutions for our business
7/10+ years hands on experience
Experience in designing and implementing multi-tier applications
Strong interpersonal and articulation skills (spoken and written)
Excellent persuasive, influencing and negotiation skills
Outstanding analytic and problem solving skills; innovative and solutions oriented

Securities Processing Senior Supervisor Resume Examples & Samples

Proven ability to develop and maintain strong relationships with clients and colleagues from other departments
Good business judgement, knowing when to escalate, who to keep informed to identify appropriate next steps/resolution
Strong organisational skills with a proven ability to manage a heavy work load together with tight deadlines
Strong analytical skills with the ability to identify and resolve issues
Quality of work at very high level–coupled with the ability to prioritise workloads to meet challenging deadlines
10+ years of exp on automation using VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET and SQL
Effective time management skills, ability to work to deadlines
Good attention to detail and high levels of accuracy
The ability to work well within a team and across peers
The ability to escalate items in a effective and timely manner
The ability to carry out assigned tasks in an effective and timely manner and also to show initiative by seeking out tasks that require action by the team and taking responsibility to ensure these tasks are completed
The ability to deputise for more senior colleagues as required
Experience of managing remotely

Internal Control Senior Supervisor Resume Examples & Samples

Comprehensive knowledge of banking industry and/or experience in internal control
Bachelor’s Degree and/or other professional qualifications
Good Computer skills (Minimum Ms Word and Ms Excel, Power point)
Good command of verbal & written English
Good communication, interpersonal skills, ability to work in team as well as individually, work well under pressure
Be self-motivated and pro-active, initiative, hard-working and highly responsible in obtaining common missions
Special competencies: sound control mindset; firm, not compromising in handling control matters; attention to details

Credit Operations Unit Senior Supervisor Resume Examples & Samples

Small business knowledge preferred
Strong performance management abilities
Experience in creating and implementing processes that result in improved business performance
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

Ops Accounting Senior Supervisor Resume Examples & Samples

Two years of accounts payable experience, preferably in a data entry environment
Intermediate English level
Intermediate to Advanced Portuguese level
Advanced Accounting knowledge

Rohq-esc-operations Accounting Senior Supervisor Resume Examples & Samples

Role may be involved in special projects to support management and site deliverables that would benefit the center in general
Minimum education - 4 years college
Is considered as a subject matter expert (SME) of the various activities in the Invoice Processing Operations
Must be proficient in Procure to Pay (P2P)
Knowledge in Mandarin language is required
Effective analytical and mentoring skills
Good problem-solving skills; is able to grasp complex issues and provide solutions
Good interpersonal skills and stakeholder management skills
Communicates sensitive information, modifies beliefs or opinions within a division

Applications Development Senior Supervisor Resume Examples & Samples

Working as a Technical Developer on the initiatives/projects under Path to Strong addressing the Name Screening initiatives, Analytics and Optimization of CitiScreening Framework to build capabilities for metrics generation. This will include analysis/assessment activities and providing technical development support of projects through architecture and methodology with a focus on solutions development and delivery. Solutions must be aligned to business objectives and cost/benefits
Performs technical activities providing development and execution support for solutions aligned with business strategies as name screening requirements
Provides Technical expertise to incorporate the latest industry technology practice, standards and software, to ensure that we are using the latest technology in our applications
Assists in design, development and validation of the Technical Modules for initiatives/projects for Name Screening area around requirements capture and architecture/framework designing to seamlessly incorporate metrics generation capabilities for CitiSearch, CitiScreening and infrastructure and Email/Intelligent Notifications, Mobile App capabilities
Participates in Technical Architecture assessments and aligns modules developed in-line with recommendations for CitiSearch, CitiScreening Applications to enhance Operational/System efficiencies and up gradations to be in-line with Citi Group standards
Understands and Builds Technical know-how for vendor product implementations both old and new for CitiSearch and CitiScreening and build modules that are in-line with internal processes to support quality technical deliverables
This role requires expert written and verbal skills, knowledge of technologies: UNIX/Linux, Oracle/SQL, WebSphere / Java, J2EE development methodologies, file transfer (NDM), messaging (MQ and Web Services), Configuration/Deployment tools and Microsoft Office applications for SDLC documentation
Responsible for the project deliverables assigned to within the group and from various departments to ensure adherence to master plans and schedules. This includes on-time delivery in-line with the plans for achieving the initiative goals resulting in smooth and efficient project completion
Facilitate the identification of risks and issues which impact project delivery and ensure mitigation strategies are followed by assisting in developing technical solutions to project problems
Facilitates the identification of areas for internal improvement and develops technical solutions for implementing them
Communication of status, issue, and risk disposition to stakeholders, including senior management, on a timely basis
Technical Developer with experience in enterprise-wide application development, technology integration and deployments with excellent communications, strategy and problem management skills
In-depth knowledge and understanding of Compliance Systems in the Name/Sanctions Screening area as well as the processes and procedures of the Compliance Technology group
Extensive knowledge and understanding of the workflow packages
Experience in KYC (Know Your Customer) processes/procedures and applications supporting AML
Experience and understanding of the Sanctions Screening (OFAC), AML and FinCen regulations and requirements
Must have experience in participating in the coordination of multiple concurrent initiatives while relying on extensive experience and judgment to plan and accomplish goals
Strong interpersonal and communication skills, both written and verbal
Candidate needs to be highly client focused, highly motivated, and hard working
Ability to effectively work with a wide range of business units and technology groups
Must have strong problem solving and analytical skills with a proven ability to multi-task and successfully execute complex technical problems
Must be able to work in environment with challenging deadlines and across a large organization
Prior experience in the financial industry with Compliance Surveillance knowledge will allow the prospective candidate to hit the ground running
Disciplined with the Software Development Life Cycle
A certain degree of creativity and latitude is required
Minimum Years of Experience: 5 - 10 Years
Degree:BS or better – Computer Science

Applications Development Senior Supervisor Resume Examples & Samples

Working as a Technical Developer on the initiatives/projects under Path to Strong addressing the Name Screening initiatives, Analytics and Optimization of CitiScreening Framework to build capabilities for metrics generation. This will include analysis/assessment activities and providing technical development support of projects through architecture and methodology with a focus on solutions development and delivery
Solutions must be aligned to business objectives and cost/benefits
This role requires expert written and verbal skills, knowledge of technologies: UNIX/Linux, Oracle/SQL, WebSphere/Java, J2EE development methodologies, file transfer (NDM), messaging (MQ and Web Services), Configuration/Deployment tools and Microsoft Office applications for SDLC documentation

Collections Unit Senior Supervisor Resume Examples & Samples

Has good people management skills, service attitude to all his/her peers and also to clients
He/she must have good oral and written communication skills
Strong people management skills with the ability to assess his/her people's performance
He/she must be able to multitask and works well with minimal supervision
A team player, proactive, self-motivated, organized and has keen attention to details
Knowledge in MS Office - Excel, Word

Infrastructure Senior Supervisor Resume Examples & Samples

Provide thought leadership for SAN, NAS and Backup solutions for Latin America countries
Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes
Manage the technical deliverables for projects to high quality standards
Establish and maintain effective incident contact procedures
When incident contact procedures do not work, act as primary escalation for problems and incidents
Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents
Influence the Global organization to service the region’s estate appropriately
At least 3-5 years of experience in enterprise level Storage solutions in NAS (Netapp, EMC), SAN (EMC) and Backup (Veritas, Data Domain, etc.)
Certification in Storage technologies a plus
24x7 operational support experience
Experience with issues facing large scale server environments
Demonstrated experience with various technologies such EMC VNX, VMAX
Familiarity with industry standards and best practices
Demonstrated experience supporting complex Storage and Backup Infrastructure products in a business critical environment

Infrastructure Senior Supervisor Resume Examples & Samples

Deductive Reasoning
Leadership – Capacity, Capability, and Competency (“Leaders inspire other to take action”)
Command & Control presence
Active Listening
Maintaining a professional demeanor and attitude while being assertive
Ability and confidence to act with decisiveness on critical decisions
Exercise influence over a wide range of individuals at all levels of technical & business leadership
Ability to multi-task and make sound judgments in a fast-paced, high stress environment
Ability to challenge information if the response does not fit the situation
Excellent telephone, oral communication skills, strong verbal and written English
Strong interpersonal & relationship building
Ability to learn and develop quickly
Manage, escalate, facilitate resolution and report technology Incidents impacting Citi businesses
Responsible for expediently restoring services by working closely with other teams including data centers, command centers, network command centers, vendors and business aligned technology teams
Provide management support in improving service levels through identification of incident trends which impacts service delivery
3+ years running incidents / situations / crisis events in a large, complex enterprise environment
3-5 years technical experience – preferably in leadership or a Subject Matter Expert (SME) contributor role in an application support or infrastructure organization
3-5 years working in a process-driven environment
3-5 years of interacting with a demanding customer focused service delivery organization
3-5 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
Good understanding of ITIL methodology and demonstrated proficiency in the ITIL v3 framework
Strong “Command & Control” presence
Industry recognized trouble shooting methodology to be able to ask the right questions
3-5 years of experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises
Education and Training: Bachelor’s degree in Business, Computer Science, or related discipline required
ITIL v3 certification is preferred
Experience: 3-5 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred. Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Problem/Incident Management, or Application Development
Specialized Knowledge, broad technical knowledge base requirements: Familiarity with the following technologies: MVS, UNIX, Windows, storage environments (Tape, SAN, NAS), network solutions (LAN, WAN, 3rd party connections, dedicated circuits), web/application/middleware services, and business applications (COTS and/or internally developed)
Above average written and oral communication skills
CISCO certifications a plus
CISSP certification a major plus
Multi-lingual skills preferred

Cbna-o&t-transaction Services Senior Supervisor Resume Examples & Samples

Strong Interpersonal Skills : Ability to interact with stakeholders (internal and external) at all organizational levels, at a global, regional and country basis
Strong Communication Skills - Able to build relationship with internal and external vendors through developing good negotiation skills, grasp of the language
Analytical Skills - Ability in translating strategy into tactics
Ability to identify risks and gaps
Sound Judgment and people skills

Transaction Svs Senior Supervisor Resume Examples & Samples

Supervises the daily workflow for a medium Transaction Services Operations unit performing exception processing (typically up to 25)
Independently deals with non-routine transaction services issues and resolves problems that are varying in nature, with substantial potential impact
Recommends new work procedures that have potentially broader impact
Applies good understanding of procedures and concepts within Transaction Services and a basic knowledge of how own area integrates with other areas
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
Makes evaluative judgments to solve problems based on analysis of factual information
Ensures the quality of tasks provided by self and others on team
Influences decisions through advice or facilitating services; accountable for end results
Uses developed communication skills to exchange ideas and potentially complex/sensitive information

Audit Senior / Supervisor Resume Examples & Samples

Completing accounting and assurance engagements, including participating in the planning process and fieldwork
Excellent written, verbal, and listening communication skills
Desire to take on new opportunities
Possesses good marketing skills with the ability to establish quality working relationships with current and prospective clients
Possesses a desire to grow with the Firm / desire for upward mobility
Excellent PC skills, including accounting software and Microsoft Office

Senior Supervisor HOS & Quality Resume Examples & Samples

Implement the Aerospace HOS/Quality vision by developing, deploying and sustaining a full Quality, HOS and Regulatory system for the full site operations
Establish and attain Quality and HOS performance goals and improvement objectives, including improvements in Cost of Poor Quality (COPQ), internal and external escapes, RCCA completion and HOS implementation and maturity
Ensure compliance to the Honeywell Quality Management System (QMS) in order to ensure adherence to customer requirements, regulatory statues, government regulations and engineering specifications
In conjunction with ISC STRAP and AOP processes, partner with site leadership to develop and deploy the site ISC strategy
Lead the implementation of HOS at the site to achieve all relevant elements within the Standard Implementation Framework (SIF)
Lead continuous improvement initiatives focused on achieving business objectives in an accelerated fashion
Ensure proper execution of all internal and external audit programs including a management review process that requires leadership engagement in the site’s overall QMS
Develop and maintain a system to assure that all products manufactured and serviced by the organization meet customer requirements while achieving superior quality and reliability levels
Drive a robust Root Cause Corrective Action (RCCA) process across the organization and champion internal and external escape reduction initiatives; ensure the completion of corrective actions through eCats and CAR’s in order to prevent recurrence
Coach and mentor leaders through the facility on HOS Behaviors, principles and practices
Lead Integrated Supply Chain process excellence and best practice sharing within the site and across the ISC function in order to develop ‘best in class’ manufacturing operations
Lead multi-functional project teams to address tactical and strategic needs and improve supply chain efficiency
Identify initiatives that lead to standardization, simplification and overall improvement of quality and HOS systems, ensure process controls are in place for standardized work instructions, tooling and test equipment
Partner cross functionally with E&T to identify and resolve design issues that are negatively impacting product quality
Establish and strengthen the quality improvement culture throughout the site through the use of HOS principles, including Built in Quality (BIQ)
Align HOS subject matter experts (including Lean Experts, SS Black Belts) to support HOS activities and drive continuous improvement
Closely monitor HOS performance and maturity scorecards; develop actions to address performance gaps and accelerate improvements
Lead and develop HOS and Quality talent including hiring, career path development and performance management
Provide quality support for New Product Introduction (NPI), production readiness and product support
Provide quality support for product transitions; implement product and process improvements and controls to assure sustained product quality results upon completion

Transaction Capture Senior Supervisor Resume Examples & Samples

Management of the team including effective team alignment / delegation, development plans, performance reviews, feedback, leave reporting
Full oversight on the processing of onshore and offshore loans and related queries
Full oversight on the fidiciary portfolio and processing
Effectively support to the Markets portfolio for FX, MM and FI products and related queries
Ensure timely and accurate reporting - daily rate resonability for Markets, daily FX rate reporting intra day, daily independent review on deletions and weekly on cancel / amend deals, regulatory reporting
Address pending and unreconciled transactions within the defined thresholds
Third party management and monitoring of the performance of the CSC supporting Loans and Markets transactions through effective participation and tracking at CSC monthly reviews
Proactively seek to improve processes by partnering with the CSCs and Businesses on best solutions
Maintain updated procedures and MCA reporting
Bachelor's Degree from a recognized University in Management or related discipline
Good computer skills in Microsoft Excel, Word and Power Point
Citibank’s applications (COSMOS, Citidocs etc)
Spreadsheet, analytical
Time management
Motivation
Proper tracking
Foster teamwork
Effectively communicate with customers
Ability to interface with all levels of management

Senior Supervisor Quality Resume Examples & Samples

1 Supervise and review production records and reports, develop and analyze statistical process controls, make recommendations to implement improved processes, prove the accuracy and efficiency of the updates to the procedures made by the Quality assurance area, audit the manufacturing processes to ensure the compliance with the corporate and local policies, as well as the Mexican and US regulations. Perform the incoming inspection of Raw Materials and Packaging materials and provide the needed internal documents and specifictions to compare them with the supplier documentation in order to prove their compliance with all quality and safety requirements
Validate, Verify and Monitor the manufacturing processes to document and assure the safety and quality of them
4 years minimum (in food industry)

Senior Supervisor, Machinery Maintenance Resume Examples & Samples

Advises on, supervises, and performs administrative and technical work primarily concerned with the installation, maintenance, and repair of tools, apparatus, equipment, and buildings, or other work involving machinery maintenance services
Provides engineering support and direction to the maintenance department for maintaining electrical and electron equipment in a manner which optimizes operational performance and safety
Performs equipment failure analyses (including preventative and unscheduled maintenance)
Utilizes AB software to interface with PLC controllers for failures or improvements. Maintains detailed records of critical process variables and ensures that programs are logical and as comprehensible as possible
Analyzes and interprets electrical schematics to the component level as required to make repairs and return equipment to operation
Manages assigned projects which include cost estimations, design, specifications, approvals, procurement, installation, startup, cost control, safety and overall implementation to achieve plant and organization objectives
Develops, writes, and de-bugs control logic for machine control, makes design modifications and improvements to complex electrical, electronic, and mechanical equipment
Provides direction to machinery maintenance staff in troubleshooting and repair of systems and equipment
Maintains a strong working knowledge of the functionality of all machines and site services by continually learning and implementing best practices
Recommends measures to improve, equipment performance, and quality of product
Develops and implements a robust and effective, site preventative, maintenance program
Prepares technical reports to document equipment modifications and equipment maintenance procedures
Leads semi-complex capital improvement projects
Leads the safety effort within the department and ensures that employees apply safety-first attitudes and practices as they do their jobs
Maintains a positive example of safety-first attitudes and practices
Bachelor’s degree in Electrical/Electronic Engineering or Technology, Mechanical, Computer Engineering, or related degree preferred. Four years high level field experience may be substituted for degree
Three years (in addition to degree or equivalency) of maintenance experience in industrial control system development and troubleshooting
Functional experience in electrical, hydraulics and pneumatics
Excellent interpersonal skills essential; ability to successfully deal with change, learn new skills, techniques and processes, and a positive attitude
Shift/schedule flexibility essential

Loan Closing Senior Supervisor Resume Examples & Samples

Bachelor's degree or equivalent required, plus 5-7 years related work experience
Advanced knowledge of business unit, business technology applications and company products required
Excellent planning/organizational, problem-solving, analytical, presentation, listening and oral/written communication skills, as well as general math skills, preferably with basic skills related to graphs, symbols, equations, etc
Advanced computer skills and knowledge of business unit applications required. Must be able to maintain a high degree of accuracy while being detail oriented

Senior Supervisor Resume Examples & Samples

Reviews receipt of all materials to ensure purchase orders are open and the quality of materials received are correct
Assists in routine cycle counts and is actively involved in inventory reconciliation activities
Maintains documentation to reflect the effectiveness and efficiency of department activities
Receives assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and management guidance
Administers company policies that directly affect subordinate employees
Management reviews work to measure meeting of objectives
Works on issues where analysis of situation or data requires review of relevant factors
Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules
Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems
Basic understanding of functional groups related to project/ program
Understand the corporate business plan and his/her role in supporting it
Prioritize multiple tasks, manage conflicting deadlines, and work effectively in a dynamic environment
Apply skills of persuasion and the ability to create consensus
Works with integrity. Maintains credibility by meeting commitments
Actively pursues opportunities for learning and self-development
Analysis-level analytical skills necessary to assess information and apply judgment
Understands span of control to escalate or delegate issues to appropriate levels
Excellent interpersonal and communication skills (both oral and written)
Flexibility, reliability and self-motivated
Works on significant and unique issues
Acts independently to determine methods and procedures
Bachelor degree- Business Administration, Supply Chain, or other business related degree
5-8 years of experience, prefer MS and 3-5 years of experience or PHD and 1-2 years of experience
80 % English language (spoken & written)
High level skill working with MS Office Suite of products including Word, Excel
Understanding of ERP system, preferable SAP
Master’s Degree - Business Administration, Supply Chain, or other business related degree

Senior Supervisor Resume Examples & Samples

Supervise day-to-day operations of The Distribution Center which includes: Unloading and Receiving of LTL and Small Parcel Carriers, Order Fulfillment (Customer & Internal Demand), Pick-Pack-Pull Operations, Inventory Control & Putaway Strategies, Shipping Optimization and Processing Efficiency
Creation of export documentation in accordance and compliance with US regulations
Ensuring inventory accuracy and integrity are upheld
Create cross functional synergy between departments (QA, Supply Chain, Facilities, Safety, etc.)
Maintain operational plans to support customer shipments and production needs (will involve working Saturdays and some Sundays)
Understand revenue goals and timelines and develop appropriate plans
Create and sustain a culture to support lean initiatives and promote lean values
Logistics, APICS, CPM classes and/or certification desired
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

MYS Ctsm Kl-transaction Services Senior Supervisor Resume Examples & Samples

Two to four years' experience in audit, fund accounting, trustee services, compliance monitoring in financial service company
Diploma holders in Accounting, Banking or Business will be considered if they have the relevant working experience
Proficiency in Microsoft Office Applications

Senior Supervisor, Installation / Service Resume Examples & Samples

A relevant Technical Diploma backed by IT networking, hardware and software skills
A Project Management qualification would be advantageous
A minimum of 5 years technical experience, inclusive of Intruder, CCTV, Access Control and Fire Security Installations
Good technical knowledge and experience in Intruder, CCTV, Access Control and Fire Security Installations
Experience in Job Costing and Project Management would be advantageous
Sound demonstration of Health and Safety compliance, to include site specific requirements, will be advantageous
Technical Leadership Skills essential
Fleet management experience advantageous
Valid driver’s licence
Computer literate in Microsoft Office
PSIRA Registered

Senior Supervisor, Quality Resume Examples & Samples

Ensures effective employee relations. Provides employee coaching and development. Makes employment decisions. Resolves employee issues through problem resolution. Manages, evaluates, and provides feedback on employee performance
Implements and may lead Lean manufacturing and continuous improvement initiatives to include: Continuous Flow Manufacturing and Mistake Proofing. Supports prototyping activities of new product development. Supervises the transfer of new products into the work area, as well as product transfers out to other manufacturing locations
Monitors production performance measures, including visual controls and provides regular progress reports and manufacturing metrics to manager and cross-functional stakeholders. Documents manufacturing work instructions
Manages and prioritizes inspection schedules, labor and material variances, and temporary resources. Supervises employee attendance and approves employee time-keeping
Monitors production quality and lead or supports corrective action measures. Works with Quality Assurance and Engineering to address non-conformances. Process and disposition non-conforming material. Ensures procedures are followed. Ensures full compliance with quality systems and regulations (i.e., FDA, OSHA). Ensures a safe work environment and supports ergonomic production processes
Supports internal and external audits conducted by FDA and other regulatory agencies. Follows on audit findings and ensures timely closures
Manage and review the work of personnel involved in calibration activities to ensure compliance to applicable FDA regulations. Communicate regularly with calibration lab and manufacturing supervisors and managers regarding the calibration requirements. Prepares reports, analyze data, and make recommendations for improving calibration program

Senior Supervisor, QC Laboratory Resume Examples & Samples

Responsible for leading the Laboratory Team to ensure completion of all microbiological testing including special project/protocol testing in timely and appropriate manners. Ensuring product testing plan attainment, and that all products released meet the pre-determined quality control requirements
Continuously fully comply with all quality and regulatory standard requirements
Monitor the testing techniques and accuracy of all records and documentation that are done in the microbiology laboratory
Participate in pro-active functions that impact production, increase efficiency in micro lab, solve problems generated during sterilization validation, improve and provide new product support in all relate to ECA and micro testing
Evaluate performance via performance appraisal and ensure employees development plan is discussed as part of annual performance review. Conduct at least quarterly group meeting with entire microbiology team to discuss future challenges
Ensure that all documentation is prepared, reviewed and revised, as required including sterilization protocols, ECA excursions, micro investigation, microbiology samples, TI and specifications
Assure lab equipment is qualified, calibrated and within PM program; support and/or execute five pillars audits per approved schedule. Provide support as auditor in supplier audit program
Provide support with the documentation and execution during annual ECA re-certifications, cycles sterilization requalification and new product introduction
Establish environmental objectives and targets for his/her area that will provide continuous environmental improvements
Commit to the EHS policy
Supervises directly the Microbiology Laboratory personnel
Coach and develop direct report subordinates
Is responsible for inter-departmental compliance with company policies and corrective actions
Demonstrated effective managerial skills
Problem solving and decision making skills
Experience in training, operations and troubleshooting for microbiology lab equipment, quality, environmental monitoring, sterilization process (ETO and Gamma) pertinent to pharmaceutical and/or medical device manufacturing labs including microbial identification and monitoring environmental process
Must possess excellent supervisor and interpersonal skills with at least 7 years of experience managing performance of subordinates
Bachelor degree in Science, Microbiology or biological science preferred
5 years of experience in microbiology lab in medical device or pharmaceutical
ISO Lead Auditor training, desirable

Senior Supervisor, Engineering Resume Examples & Samples

The Supervisor of Abbvie Maintenance is responsible for establishing and enforcing the policies and procedures for this department whether they be technical, personnel, quality, safety or administrative
The position is directly responsible for the work of between 20 and 30 maintenance staff employees and directly supervises the activities of 3 or 4 Group Leaders/Planners. The supervisor must manage work activities, provide training, tools and equipment to the maintenance trades person. The supervisor must establish and manage a safe, efficient and effective maintenance organization
The supervisor also coordinates work activities with other supervisors, trades groups, engineers, and production personnel to maximize efforts Operating under the general guidance of the Manager, the duties of this position include but are not limited to: planning, organizing, staffing, training, directing and controlling Maintenance activities in North Chicago Operations. More specific duties Include the development and issuance of goals, policies, procedures and programs. The supervisor must understand and work successfully with customers who often have urgent and conflicting expectations. The supervisor must determine requirements for new and replacement tools, provide training and job instruction, know safety rules and regulations while implementing and conforming to Quality, Financial, IS and HR Policies
The Supervisor has the budgetary responsibility to effectively manage services provided (Work Order requests) to various division customers totaling $2.5MM annually
Frequently, additional responsibilities for the incumbent include: team leader on special projects or assignments, inter divisional project team leader assignments, project manager for capital projects and support of departmental programs or activities
The Supervisor must select Group leaders and develop their management abilities. Methods must also be identified and administered to assist these individuals in meeting departmental goals. In addition, the position requires assisting the Group leaders in identifying and implementing new technology for use in the various trade groups they oversee. The incumbent is required to make decisions based on information available at a given time and must be flexible to change a decision as new facts emerge. Industrial engineering, accounting principles, human resources and quality principles must be applied on a regular basis to audit and control this function
The position requires availability 24 hours I day, seven days I week in order to respond to emergency situations
This position requires a highly skilled technical manager capable of manning a qualified and organized work force, to respond to maintenance needs, in a cost effective I timely manner, assuring continuous plant operations. Delays and inefficiencies in completion of operational assessment and maintenance repair could result in millions of dollars of loss of stored division product or manufacturing throughput
The nonexempt wage structure of scheduled maintenance employees is the highest in the Corporation, which demonstrates the high degree of training and expertise of personnel under the incumbent’s direction
Initiative and adaptability are required in being able to work with all divisions operating within the site plants to satisfy division needs and meet consistently conflicting schedules and expectations. These competencies areas also required to support evolving corporate interpretation of quality regulation impacting the maintenance organization
The Senior Supervisor is responsible for integrating safety, human resources, financial, quality and engineering standards with customer and employee needs under the pressures of rigid timetables and assorted urgencies and priorities

Senior Supervisor Resume Examples & Samples

Acts a subject matter expert on company policy, procedures, exceptions, best practices, leaves, disability, and performance management; monitors and analyzes trends, regulatory changes and legal updates to guide leaders and take appropriate actions to help mitigate risk
Pro-actively assists in developing People Relations policies for the enterprise and ensures proper education and communication of such policies as necessary
Investigates/resolves allegations of harassment, misconduct, performance management and various policy violations/concerns, consistent with the Company’s investigations protocols; adheres to department workflow and case management protocols; utilizes case management system to document
Acts as an integral liaison between Legal and other key corporate partners; partners with Legal to support the defense of employment-related administrative charges and lawsuits; assists with company response to any labor activity and track all case activity
Partners with the HRBP and coaches the business leader on performance management and other employee relations cases; utilizes conflict/issue resolution techniques to diffuse escalated situations, facilitate effective workplace relations, mitigate risk, and promote high performance
Provide daily oversight and direction for direct report(s)
Oversight and management of disability vendor
Interprets and manages leave and ADA programs and policies in accordance with applicable federal and state laws
Interfaces with benefits, HR Ops, Global Mobility, managers, employees, Occ. Health, HR Partners, legal and payroll
Point of contact for escalated issues and complicated leave and ADA scenarios
Provide instruction and guidance to employees, managers and HR Partners on appropriate procedure and policies for leaves and ADA
Works closely with Occupational Health on Workers Comp related cases
Develop, manage, edit and monitor leave and ADA letters, questionnaires, templates, policies, communications, training materials and job descriptions
Develop, manage, and send applicable communications to employees detailing pay impacts, accommodations, ADA eligibility, failure to return from a leave, etc
Instruct timekeepers on appropriate time reporting during leaves utilizing applicable policies
Produce and manage reporting metrics and analytics for leave and ADA cases
Work closely with managers, employees, HR Staff/COEs to resolve leave and ADA issues, questions and concerns
Educate and train, HR Partners, HR Staff/COEs, managers and employees
Participate in various leave, employee relations, and benefit projects as assigned
L1-GA2
Two years of experience in an HR concentration, including experience providing guidance to management and researching, investigating, and responding to employee issues and concerns
Knowledge of employee relations procedures and processes such as leave management, ADA, diversity, and equal opportunities
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
Solid understanding of US employment law and sensitivity to global legal differences
Outstanding interpersonal skills to diplomatically interact with all levels of employees, clients, and vendors
Ability to identify root cause issues
Independent thinker with strong attention to detail and team orientation
Analytical and critical thinking skills required to compile, evaluate, interpret and present information (both qualitative and quantitative) relating to a broad range of HR issues and processes
Must be able to analyze data to arrive at valid conclusions, recommendations and plans of action
Conceptual Thinking-Thinking through issues bringing key facts and ideas together to see the bigger business picture, using innovation and creativity
Conflict management; ability to listen effectively, understand others and resolve conflicts effectively
Ability to handle sensitive and confidential information discreetly and diffuse difficult situations
Ability to influence without authority
Strong mediation, dispute resolution, and negotiation skills
Ability to build strong partnerships and work collaboratively with line managers and HR colleagues
Must have the business judgment to weigh and balance the needs of an employee versus the interest of the company and its culture to resolve conflict, ensure consistency and fairness, mitigate risk, and prevent liability

Cbna-o&t-transaction Services Senior Supervisor Resume Examples & Samples

Preferably with accounting background or related course
With work experience related to Bank Operations will be a big advantage
Highly proficient in MS Excel, knowledge in Visual Basic is a plus

Senior Supervisor, Calibration Resume Examples & Samples

Maintain all CMMS Instrument Master Data
Investigate and remediate all Calibration OOS events
Coordinate daily activities of assigned staff
Develop Calibration schedules with input from the asset owners & Supply Chain/Planning
Assist Engineering Group in new instrument purchases
Coordinate all Calibration external service providers
Manage all Calibration Standards to insure compliance with NIST
Create Change Control documents as required
Demonstrates excellent oral and written communication skills and willing to present complex technical data and/or presentations to large groups
Demonstrates the ability to provide timely feedback to management, assigned staff and customers regarding work, procedures, schedules, etc
Must understand and apply all concepts, methods, and procedures applicable to the job
Possess and apply the necessary skills to develop a world class Calibration Group
Able to fully train new employees in all applicable procedures, processes, and regulatory requirements
Able to develop procedures/guidelines and standards for Calibrations or other Calibration related activities in a manner that supports a LEAN process workflow
Capable of specifying various instrument technologies for new processes
Fluency in CMMS utilization, strategy, and continuous improvement programs
In-depth understanding of manufacturing, packaging, and facilities related instrumentation
Utilization of Root Cause Problem Solving techniques for Calibration OOS investigations
Provides coaching and counseling to direct reports in a timely and constructive manner
Ensures that assigned staff follows all procedures and maintain work area in a safe and organized manner
Champions a zero incident safety culture for the Calibration Group
Ensures that all work is completed in a timely manner with a zero rework goal

Senior Supervisor / Assistant Manager Resume Examples & Samples

Monitor movement team to maintain an effective and efficient process of agency movement. Ensure all processes are conducted according to pre-determined rules with proper approval and documentation
Ensure termination of agent's appointment and de-registration are properly approved and handled according to contractual obligation and regulatory requirements
Ensure a proper and timely debt recovery process. May required to travel to court for bankruptcy hearing against debtors / Law firm to sign Affirmation in relation to Legal action
Responsible to liaise with legal counsel and external lawyer in dealing with litigation matters against ex-agent and liaise with debt collection agency in handling collection matter
Ensure the process of monthly enrolment/change/termination of agency benefits (including group medical/ group life/ pension scheme) are completed timely and accurately
Responsible to review and update guidelines, manuals and internal procedures in relation to agency movement, debt collection and agency benefits
Ensure the team to provide proper support to agency personnel related to name card re-ordering, subscription of internal systems, etc
To handle ad hoc project for Sales Personnel Department as assigned by reporting manager

Operations Accounting Senior Supervisor Resume Examples & Samples

Role supports the Operations Management Committee (OMC) member in overseeing the entire process of reviewing and compliancing
Invoices in accordance with Citi's Expense Policy while ensuring that Service Level Agreements are achieved to
Maintain customer satisfaction
Minimum Experience 2 - 4 years
Excellent Thai and English written & verbal communication skills
Knowledge in foreign languages is an advantage (eg Mandarin, German, etc.)
Uses judgment based on practice and precedence with supervision
Primarily on a Citigroup basis
Nature of Impact - Examines the degree to which the job affects the business (i.e., directly talking to customers, supervising work
That is sent to client, making decisions on what will be available to customers)
Mpact is limited to self and/or project team
Directly impacts the quality of services provided by self or others
Impacts quality, timeliness of results, planning and revenues or budget
Routinely impacts quality, timeliness of results, planning and revenues or budget; frequently sets policies and procedures
Courtesy and tact is a significant part of the job in the exchange of information within the department
Communicates sensitive information, modifies beliefs or opinions within a Division

Senior Supervisor Resume Examples & Samples

Position responsible for activities and resources engaged in the production
Bachelor’s Degree (preferably in technical field: mechanical or electrical engineering)
3+ years of related experience
Analytical and/or technical experience
Hungarian language at a proficiency level
Basic English language knowledge

IT Project Senior Supervisor Resume Examples & Samples

Delivery and execution of all assigned minor and major projects
Coordination and matrix management of CTI streams and delivery partners to achieve migrations and project activity in a coordinated and controlled manner
The position will involve a considerable amount of interaction with colleagues, business groups, TI and external vendors
Customer interaction managing project priorities, financial tracking and reporting, and risk management
Responsible for managing their assigned projects to deliver infrastructure technology by working with multiple technology streams. Client interaction, effective stakeholder management, reporting and escalating risks and issues to their IT Project Group Manager are also part of this role
Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head
Will have been involved as a team member on multiple technology projects with a proven track record of delivery
The candidate will ideally have previous experience as a professional project manager, but candidates who have worked as a project team member or technical coordinator will be considered
Knowledge of project management methodology
An understanding of technology infrastructure
An understanding of application development would be beneficial, but not essential
Experience of working in virtual teams, working remotely or for a remote manager is an advantage
Experience of working in a medium to large-scale corporation is an advantage. Skills
Strong workload management skills
Strong planning skills
Strong financial management skills within the Project context
Strong influencing skills
Strong communication (verbal and written) and presentation skills
Strong negotiation and conflict management skills
Working knowledge of project tools is an advantage
Language skills in addition to English are an advantage
A Project Management Institute (PMI) certification (PMP or CAPM) is preferred. Other industry standard project management certifications such as Prince-2 or PMA will be considered as an alternative

Audit Senior / Supervisor Resume Examples & Samples

Day-to-day management of small audit engagements, including performance of the audit, financial reporting and the daily field conduct of the audit
Assistance with management and performance of large audit engagements
Communication with client management teams
Research of accounting and audit issues based on client or engagement need
Gaining audit efficiencies through the use of technology, particularly paperless audit, trial balance and data extraction software
Assistance with day-to-day supervision, training and evaluation of staff assigned to engagements
CPA, strongly preferred
3 to 5 years experience in public accounting firm environment, previous experience with audits of not-for-profit &/or government clients preferred
Thorough knowledge of professional standards
Proficient and effective research skills
Self-starter with desire and ability to increase responsibility and grow professionally
Team player with ability to work well with others
Strong written and oral communication skills

Senior Supervisor, Engagment Resume Examples & Samples

Communicate directly with clients on day-to-day deliverables, activations and any other platform-specific support needs
Partner with MXM leadership to define and implement brand voice and overall content strategy across social platforms and ensure messaging is consistent with client goals and direction
Oversee the production of best-in-class editorial calendars for written and visual social content that consistently meets high standards of creativity and innovation
Develop content expertise and innovation as needed and leverages Engagement knowledge and experience to be a recognized Engagement expertStrong writing, editing, time management and reporting skills, as well as mastery of all major platforms
Social Media Content Management and Reporting
Ad hoc projects, participating in creative brainstorms, and business development initiatives
Account management, analytics and reporting
Extensive knowledge of Facebook, Twitter, Instagram, Tumblr, Pinterest and YouTube as well as a familiarity with all other current and emerging digital platforms (including backend insights)
Strong copyediting and writing skills with ability to transition seamlessly between voice and style
Ability to oversee high-quality content rapidly and responsively while multi-tasking several priorities simultaneously

Senior Supervisor, Finance Resume Examples & Samples

Maintain and champion business rules regarding the checking and auditing of customer contracts
Report potential risks to senior management
Manage the relationship between Regions and Order entry
Ensure contracts are captured timeously
Set standards for capturing of contracts
Ensure even work distribution amongst Data Capturers
Perform Data Maintenance tasks
Check Data Capturing
Create and check exception reports to highlight any capturing errors
Capture quotes correctly
Manage installation lead times by capturing certain contracts and quotes faster
Manage completeness of invoicing
Extract daily, weekly and monthly reports from database
Daily reporting on capturing lead times
Reconciliation of data captured to contracts received
Reconciliation of installations completed to data captured and contracts received
Communicate capturing cut-off deadlines to business
Ensure capturing deadlines are met
Recruitment and Selection of staff
Motivation and Team Building
Leave management
Recognition
Disciplinary and Performance Management
Performance appraisals
Budget control
Computer literate – Excel/Word essential
Listener experience advantage
Excellent telephone skills
Excellent reconciliation skills
Solid attention to detail to ensure accuracy of information
Time Management
Perseverance

Senior Supervisor Intl Sec Lending Resume Examples & Samples

Primary contact for the day-to-day operation, execution and all manner of the Asset Servicing operation support area
Direct liaison with agent lenders
Can make on-site decisions when necessary in regards to area job functions or personnel matter
Possess strong problem solving skills
Ensures proper accordance and follow-through of all internal proofs, controls & desk procedures
Responsible for the daily compliance of bank standards, policies and code of conduct
Responsible for researching and resolving area proof differences
Supervise staff to include performance management, professional development and training
Possess good verbal & written communication skills and demonstrate a strong customer focus
Oversight of staff to ensure proper controls related to the process are in place and effective/supervise staff
Adherence of staff to departmental procedures
Point of contact for all levels of staff with respect daily and specialized servicing request; answer all agent’s queries either directly or through research within other functional areas
Provide staff training
Work with other areas to deliver joint solutions to client/agents issues
Fully responsible for the Performance Management of staff as well as general staff devel

Utility Operations, Senior Supervisor Resume Examples & Samples

At least 8 years’ experience related to utility and/or process equipment operation, maintenance, reliability, or instrumentation or an equivalent combination of education and experience is required
At least 5 years’ experience with direct supervision of technical staff or technical contact resources is required
Experience in directly supervising staff with at least one of the following trades: instrumentation, electrical, mechanical, or HVAC (desired)
Experience with or experience supervising staff monitoring alarms and automated controls (preferred )
Experience with customer relationship management and customer experience management (advantage)
Ability to resolve problems or situations that require exercising tact, diplomacy and sound judgment
Ability to supervise, train, coordinate, and evaluate work of staff
Ability to acquire a thorough knowledge of workable systems, policies, and procedures
Ability to maintain a positive attitude regardless of circumstances
Ability to objectively support and explain reasoning for decisions
Ability to develop customer goals and assist staff in understanding task significance
Ability to manage vendors and consultants
Proficiency with CMMS (INFOR preferred)
Ability to develop and standardize processes and templates
Ability to objectively present data and identify key issues among many variables
Knowledge of GxP maintenance and operational programs
Knowledge and understanding of utility and process equipment function to support steam, water, gas, power, fermentation, purification, and environmental chambers
Knowledge of safety practices and procedures
Skill in problem solving

TPM Senior Supervisor Resume Examples & Samples

5+ years manufacturing experience or related field in the a consumer product manufacturing environment
Candidate must model PepsiCo Leadership values, have a desire to change through innovation/engagement and have a strong commitment to make a difference through performance teams that drive for great results
Excellent facilitation and people skills
Effectively communicates with all levels of the organization
Effectively coaches and develops other employees to achieve superior performance and enhance personal growth and development
Effective at Goal Setting, managing multiple priorities and uses resources effectively to accomplish key objectives
Embodies key principles in daily operations
Maintain self-esteem, listen and respond with empathy, ask for help and encourage involvement, share thoughts, feelings and rationale, provide support without removing responsibility
Maintains a solid, effective working relationship with the all plant personnel
Leads productivity improvement & cost reduction/cost control initiatives
Assumes other responsibilities and performs special functions as may be assigned by the Plant Director

Processing Senior Supervisor Resume Examples & Samples

Provide the highest quality, efficiency of the current process and procedure in compliance with regulatory requirements and the rules and policies of Citi
Understanding the fundamental relationships between departments within the IS
Caring for high efficiency co-operation with other members of the team and the ethical principles of Citi
Knowledge and use in their daily work principles and values
Noticing inefficiency in its area of BAU and developing changes in this respect
Participation in projects within the team
Training new employees
Supervision of BAU process
Ability to assume the responsibilities of another team member supported within the framework of the process (if necessary)

Sec Processing Senior Supervisor Resume Examples & Samples

Timely and consistent with the applicable rules verification of the correctness of the unit of measurement of investment fund assets
Clarifying and resolving inconsistencies between data reflected by Citi and supplied by the client
Ensure full and proper identification of risks in the subordinate control processes / areas
Acting as a control in the process
Understanding of, business connections and relationships between teams in the process end-to-end
Citi's organizational culture
Ensure effective cooperation with other units of the bank
Prepare reports and statistics to the needs of both the client and the team
Timely responding to standard and custom queries related to such performance while maintaining the highest level of business correspondence
Identification and reporting gaps and risks in the process and individual preparation solutions to eliminate them
Creating and updating procedures in accordance with the standards of Citi
Participation in the preparations for internal and external audits
Active instruction of the range of other processes in the unit (as needed)
Support the team in unusual / non-standard requiring extensive knowledge and experience
Perform other business tasks assigned by superiors

100

Transaction Svs Senior Supervisor Resume Examples & Samples

Review transactional documentation for various Trade products and processes to ensure full compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions
Ensure that updates of transaction details on business applications for various Trade products and processes by processors, supervisors and unit heads comply with Citigroup corporate policy and local procedures. Ensure that such updates are done accurately and promptly
Ensure that information provided to regulators, independent control, external auditors, Citigroup auditors, customers, business units and operations management is accurate and adequately representative of the degree of compliance with applicable requirements
Ensure proofing of internal accounts to departmental records as and at when due. Ensure that all proof exceptions are corrected and root causes fixed
Plan and co-ordinate MCA for various Trade products and processes as and at when due. Ensure that all MCA exceptions are corrected and root causes fixed. Ensure that satisfactory MCA and IA ratings are achieved for various Trade products and processes. Ensure that CBN, NDIC and any regulatory audits are satisfactory for various Trade products/processes
Ensure that all accruals, amortisations, charges and fees are accurately computed as and at when due and that appropriate accounting entries are accurately passed as and at when due
Provide guidance and training for processors, supervisors and unit heads. Ensure appraisals, job descriptions, development summaries and goals are prepared for processors, supervisors and unit heads as and at when due. Proactively enable processors and staff to acquire and develop the necessary skills for their career development and growth. Ensure that human and other resource requirements for efficient and smooth running of Trade Operations are provided within budget limits
Review and update local procedures, DCFCs, MCA checklists and designations as and at when due for compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions
Provide input to the development of Trade product programmes. Support the business units on all Trade business development projects
Ensure optimum operational efficiency of the various Trade products/processes. Monitor all processes for optimum performance and initiate/participate in process improvement steps where necessary. Review service delivery standards in line with customer and business requirements
Manage and coordinate the activities of the off-shoring unit by ensuring that they deliver in line with the approved procedures and Statements Of Works (SOW)
Ensure effective working relationship between the offshore processing unit and the branch
Ensure that institutional policy/local regulatory changes is communicated to the Outsource Service Provider in a timely manner
Provide leadership, vision and strategic direction for the department as a whole, with guidance on interpretation on all applicable policies
Drive continuous improvement in customer and employee satisfaction through various initiatives. Contribute to the growth and sustainability of the business portfolio
Ensure strategic deployment of human and other resources to achieve corporate goals
Maintain good rapport with representatives of customers and regulators and provide leadership in resolution of any issues that can potentially adversely impact the relationships of these parties with the bank

101

Senior Supervisor Quality Resume Examples & Samples

Manage and administer all aspects of people processes related to the employee life cycle. This includes the selection, hiring and training of personnel
Manage and communicate compensation related information per company guidelines
Set objectives and tasks for staff and regularly review staff progress in meeting objectives
Supervise routine activities and complex issues
Notify Senior Management of potential quality or regulatory issues that may impact product quality or regulatory compliance
Be accountable for behaviors described in Genentech's Core, Common and Critical competencies
Follow proper safety precautions and laboratory technique in the use of reagents and other chemical compounds, including but not limited to acetonitrile, chlorine, acids and bases, biologic toxins, microorganisms and potent compounds
Meet scheduled on time performance metrics
Provide technical and compliance guidance on test methods
Review, evaluate and approve test data against established criteria
Assist in the resolution of Out of Specification (OOS), complaints, discrepancies and CAPA (corrective actions preventive actions)
Review, provide input, and approve technical/investigation reports
Recommend improvements to identified systems and procedural gaps, and lead/implement improvements
Participate in internal and external audits and regulatory inspections
Provide input and help author protocols and reports within specified Quality Control discipline
Supervise testing for validation and qualification studies
Perform any other tasks as requested by Senior Management to support Quality oversight activities

102

Audit Senior / Supervisor Resume Examples & Samples

Around 70% audit with the remainder being accounts preparation work
Responsibility for planning the audit engagements of the firm's larger clients
Supervising and leading the staff assigned to you
Managing and reviewing the work of up to 4 members on an audit engagement
Making sure that audits are completed on time and within budget
Liaising with other departments to ensure a smooth end to end process of the audit

103

Senior Supervisor, Customer Experience Resume Examples & Samples

At least 6 years of related work experience in backend operations, customer service, call centre and/or project management
Ideally with minimum of 2 years` security &/or related industry experience
Exceptional analytical, organizational, conflict resolution & problem solving skills
Language competency in English, Chinese &/or Malay
Industry experience in B&F, telecommunications, retail and FMCG desirable
Possess exceptional communication and interpersonal skills
Degree &/or Diploma
Exceptional stakeholder management skills

104

Credit Ops Senior Supervisor Resume Examples & Samples

Credit Operations experience strongly preferred
Ability to link team objectives and business results
Basic PC skills including word processing and spreadsheets (Word/Excel)
Aspect experience preferred
Experience interviewing, writing appraisals and corrective action documents

105

Maintenance Senior Supervisor Resume Examples & Samples

Leads maintenance technicians to achieve performance standards with regards to PM completion, troubleshooting, root cause analysis (breakdown analysis)
Aligns team agenda with Annual Operating Plan objectives. Maintains spending to budget
Develops others by training frontline employees - setting expectations, providing feedback and recognizing and rewarding good performance
Effectively communicate throughout all levels of the organization
Identify gaps in performance, investigate root cause effectively and efficiently and implement counter measures to eliminate recurrence
Administer company policies, procedures, and the collective bargaining agreement within the department
Bachelor's Degree, preferably a B.S. in Science, Engineering, or Maintenance Technologies, or comparable work experience (at least 5+ years) in a high speed Manufacturing environment required, preferably maintenance experience in a food and beverage environment
4+ years work experience in a maintenance supervisory position with frontline employees required
Experience in food and beverage industry preferred
Strong employee relations, interpersonal, team building, and verbal/written communication skills
Demonstrate computer proficiency: Excel, Word, Powerpoint, SAP/CMMS is a plus
Proficiency in TPM or LSS is a plus
Demonstrate ability to function successfully in a fast paced, changing work environment
Demonstrate planning and organizational skills
Strong analytical, troubleshooting, and problem solving skills
Ability to flex schedule to accommodate production needs (some weekends will be required)

106

Senior Supervisor, Installation / Service Resume Examples & Samples

Responsible for the supervision of scheduling and co-ordination of installation activities in the branch
Maintains adequate staff levels, as required
Provides training, coaching and counseling to technical associates
Provides support to the Area Install & Service Manager, and promotes a team atmosphere between the sales, installation, maintenance teams as well between other departments within the branch and region
Responsible for branch P&L
Promotes and maintains positive customer focused relationships in the branch
Such other duties as may be assigned

107

Senior Supervisor, Guarding Resume Examples & Samples

PSIRA Registered Grade B
Valid Driver’s Licence
Responsible for managing new and existing contracts on a daily basis
Client Liaison (respond to client queries and conduct client visits)
Responsible for Logistics Management (Compiling and control of all reports and paperwork)
Attend internal and external meetings in conjunction with the Residential Guarding Operations Manager
Manage Patrol Systems
Manage individual performance of Supervisors

108

Senior Supervisor Resume Examples & Samples

NRM Pilot Line Research and Development Slider AAB Cleanroom Supervisor
Required to cover all areas of the NRM Pilot Line as needed (Slider machining, slider aab cleanroom, HGA South, HGA North, LSlider Assembly)
Supervise / coach / provide work direction / support ~15 DL (Trainers, EO's & Opr's) of various grade levels and skill sets
Responsible for all administrative tasks associated with DL
Create and execute training plans for DL
Administer Seagate policies and procedures
Supervise in a research and development environment where multiple process flows are used. Number of process steps = ~350
Move resources as necessary to cover bottleneck operations and improve cycle time
Achieve customer driven cycle time metrics
Review and approve build documentation
Ensure quality standards are met
Participate in all internal and external audits
Collaborate with development engineers to qualify and staff new equipment and processes
Support engineering evaluations and yield improvement projects through data collection/analysis
Share responsibility for SOP updates, housekeeping audits, ESD support tasks, hazardous risk assessments
BS/BA or 5-8 years management experience
Availability to work from 5:30 AM to 2:00 PM Monday through Friday
Organizational skills
Judgment and decision making skills

109

Acctg Ops Senior Supervisor Resume Examples & Samples

Bachelor's Degree in Accounting; CPA preferred. Experience in Public Accounting preferred. Excellent communication skills
Experience in using enterprise financial systems, SAP preferred
Strong working knowledge of the Microsoft office suite. Advanced MS Excel knowledge, i.e., use of VLOOKUP, logical statements, use of pivot tables
Strong English verbal and written communication skills

110

Senior Supervisor, Vegetation Management Resume Examples & Samples

Execution of a Vegetation Management sourcing model that utilizes external resources to deliver the Asset Strategy annual workplan
Ensure Forestry workplan delivery in compliance with budget, schedule, quality and safety standards
Audit and evaluate: Forestry vendor performance; program compliance with NGRID company’s fiscal, environmental, and regulatory standards; and collected program data
Implement NGRID Forestry Storm/Emergency restoration policies and procedures. Review and evaluate the effectiveness of the restoration effort
Through inter-departmental coordination, provide professional, technical and legal input toward other NGRID strategies and objectives
Through external public relations, encourage public Forestry education, respond to customer inquiries and concerns, and foster and maintain a working relationship with local officials
Highly preferred working knowledge of OSHA 29 CFR Part 1910.269 Line Clearance Tree Trimming Operations, American National Standard A-300 & Z-133, National Electrical Safety Code 218 Tree Trimming
Must have strong skills in public speaking, decision making, leadership, fiscal management and self motivation
Desired work related experience in the following areas: utility line clearance, contractor management, fiscal accountability, managerial decision making, public speaking, and natural resource field experience
Minimum of a two year degree in Arboriculture, Urban Forestry, Forestry or a related natural resources field from an accredited school or related Line Clearance field experience
Arborist Certification from the International Society of Arborists

111

Applications Development Senior Supervisor Resume Examples & Samples

Strong Technical Skills
Gather business requirements, performing system analysis and design for Investment system
Willing to learn and take additional responsibility
Good team management skill to take responsibility on project delivery
At least 3 years experience on Web responsive design development with banking/FinTech knowledge

112

Operations Accounting Senior Supervisor Resume Examples & Samples

Manages, motivates, and drives performance for team leads and team members handling account
Monitoring, investigation and resolution
Role may be involved in special projects to support management and site deliverables that
Would benefit CIA team in general
2 - 4 years 2 - 4 years
Knowledge of the PtP Utility operation, including support units
Must be proficient in Procure to Pay (P2P), Concur 7.1, Citidirect and other applications used by
Excellent problem-solving skills; is able to grasp complex issues and provide solutions

113

Senior Supervisor, Policy Change Resume Examples & Samples

University of Foreign Trade / Business Administration/ Economic
At least 2 years experience in relevant position
Good English both written and oral
Accuracy, carefulness, trustworthy
Customer service skill
Good communication skills, leader skill
Problem solving skill
Ability to work under high pressure pressure. Logical analysis skill is referable
Adaptability any training

114

Citibank Berhad Kl-transaction Capture Senior Supervisor Resume Examples & Samples

University degree in Banking, Accounting and Finance with good academic record
At least 2-3 years of working experience in Treasury Operations covering end-to-end processes described in JD
Good understanding of Treasury products, accounting and regulatory policies
Experience in managing small size team is preferred
Good analytical skills, positive attitude and good learning ability with great attention to detail and multitasking
Knowledge of Macros is preferred

115

Transaction Svs Senior Supervisor Resume Examples & Samples

Ensure all regulatory reports, requests and enquiries are attended to promptly and are submitted within the set deadlines. Ensure completeness and accuracy of such deliverables
Ensure that processors and supervisors adhere to service delivery standards, operating procedures and Resolve ITs/PCFCs. Resolve all exceptions and root causes. Escalate to the Departmental Head/SCOO/other seniors where necessary
Provide guidance and training for processors, supervisors and unit heads. Ensure appraisals, job descriptions, development summaries and goals are prepared for processors and supervisors as and at when due. Proactively enable processors and staff to acquire and develop the necessary skills for their career development and growth. Ensure that human and other resource requirements for efficient and smooth running of Trade Operations are provided within budget limits
Review and update local procedures, Resolve ITs/DCFCs, MCA checklists and designations as and at when due for compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions
Ensure that institutional policy/local regulatory changes is communicated to the off-shoring unit in a timely manner
Drive continuous improvement in customer and employee satisfaction through various initiatives contribute to the growth and sustainability of the business portfolio
A good University First Degree
10 - 12 years banking experience, particularly in operations
Strong leadership and people management skills
Customer friendly
Excellent Computer skills
Very Good mental aptitude and intelligence
Proactive
Strategic vision

116

Infrastructure Senior Supervisor Resume Examples & Samples

Formulate technology objectives and strategies consistent with business goals, strategies and mission statement of Citibank Cote d’Ivoire. Focus on streamlining, optimization, and continual improvement of Technology Infrastructure in-country. Have a thorough understanding of business drivers and dynamics thereby ensuring an optimized operations environment and a Technology Infrastructure department that is scaleable according to business needs. Plan for the effective achievement of these objectives
Direct all organizational capacity planning activities within the technology domain of Citibank Cote d’Ivoire. This includes hardware capacity forecasting, planning, staffing and infrastructure utilization monitoring; make recommendations on hardware, operating systems, software enhancements/upgrades, and people placement
Manage and control finances for Technology in Citibank Cote d’Ivoire. Plan and budget for the organization, equipment and staffing to meet the business technology requirements
Maintain continued focus on business expense base cutting through promotion of automation, process improvement, and cost-saving technologies in Citibank Cote d’Ivoire
Ensure appropriate organizational and staffing control within the technology function in Citibank Cote d’Ivoire with required segregation of duties and dual controls where necessary. Hire, develop, motivate and oversee the organization, staffing, development and personnel administration for the technology function within Citibank Cote d’Ivoire. Directly manage 1 (one) full-time technology staff in Citibank Cote d’Ivoire
Ensure that technology facilities in Citibank Cote d'Ivoire support customer service and the conduct of business based on agreed service levels documented in relevant maintenance contracts and SLAs
Ensure that routine technology operations in Citibank Cote d’Ivoire are conducted in consonance with corporate policies and procedures to the extent of maintaining acceptable audit standards. This includes ensuring the department is in a fully audit compliant state at all times
Plan and implement all technology projects and non-routine efforts in Citibank Cote d’Ivoire. This involves process reengineering, management, and implementation. Ensure project documentation is maintained in line with institutional standards. Assist with any centralization and regionalization efforts in MEA where Citibank Cote d’Ivoire is in scope
Understand and enforce compliance and control relating to all relevant regulatory, policy and procedural requirements within Technology for Citibank Cote d’Ivoire. Timely inform management of key regulatory changes that impact the technology function
Maintain relationship with all external publics, which include equipment suppliers, maintenance service providers, software support groups, regional engineering and support teams, regulatory authorities to ensure that the business is in touch with technology dynamics and proactively responses to opportunities and threats
Ensure adequate and relevant contingency and disaster recovery plans are maintained and periodically tested in Citibank Cote d’Ivoire
Working knowledge of technology platforms (desktops, laptops, servers, LAN, WAN, voice, etc) required to support the business in Citibank Cote d'Ivoire
Knowledge of the regulatory landscape in Cote d'Ivoire as it relates to Technology
Experience in supervising a support team
Client management skills

117

Engineering Senior Supervisor Resume Examples & Samples

Direct supervision of the NVH staff involving hiring, discipline, termination, performance appraisals, salary management, career development, goal setting and problem resolution
Workload planning and resource allocation
Expenditure approval, departmental budget planning and asset control
Lead team process improvement and coordination efforts with the organization’s global NVH activities
Maintain cooperation with internal and external groups including product core and application teams, customers, vendors and suppliers
Coordinate with internal department to develop automotive chassis components concurrently that meet cost, performance and manufacturing objectives
Representation of the NVH department in internal and external meetings and conferences
Provide team leadership and strategic thinking for implementation of state-of-the-art NVH methods

118

Cbna-o&t-collections Unit Senior Supervisor Resume Examples & Samples

Management of the PL and Cards inhouse recovery team and the overall performance against monthly targets
Review of accounts endorsed to ensure that all endorsed accounts are worked on according to the approved strategy
Daily review of actual performance vs. targets on both team and individual Credit Adviser levels
Updates and release of forecast and run-rates to higher management
Come up with proposed action plans and strategies and ensure proper implementation and monitoring
Review and preparation of team performance reports every 6 months
Monitoring of account inventory and Accounts to Collector Ratio (ACR)
Perform accounts maintenance (i.e. monitoring of settled accounts, account extension, overstaying, routing)
Initiate and perform reversal of penalties and charges subject to policies and approval limits
Monitor and support other in-house related activities involving actionable items and resolutions
Handle additional responsibilities that may be assigned in relation to the job function
Should have good interpersonal skills
Strong people management
Can formulate appropriate collection strategies and adapt to challenges related to such actions
Highly organized with strong leadership skills
Service-oriented
Good analytical skills used in monitoring and reporting performance related MIS
Able to multi-task and works well with minimal Supervision
Team Player, pro active, self motivated, organized and has attention to details
Knowledgeable in MIS Office - Excel, Word

119

Senior Supervisor, Response Resume Examples & Samples

Grade C PSIRA registered
Computer Literate (MS Office and Listener)
Excellent verbal and written Communication Skills
Valid Driver’s licence
Proven leadership track record and ability in a similar role
Extensive customer service experience
Previous management experience advantageous
Able to motivate and manage employees
Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy
Effectively manage incidents , including motor vehicle accidents in order to improve the Health and Safety of employees
Ensure that area response activities are carried out in such a manner so as to provide excellent customer service
Logistics Management (i.e. distribution and control of firearms , compiling and control of all reports and paperwork)
Assisting Regional Armed Response Manager with implementation of systems
Running “special projects” e.g. signboards
Dealing with disciplinary enquiries
Coach and motivate staff
Managing performance goal targets, in line with company strategy
Manage individual performance and maintain discipline according to ADT processes
Support the Regional Branch structure to develop growth opportunities

120

CBS FSS Prtp Senior.supervisor Resume Examples & Samples

Ensure new business activities/processes are executed efficiently and effectively with appropriate controls, training and documentation 20%
5-8 years of experience in finance operation with good expertise in Procure to Pay, Order to Trade Settlement & Cash and related Finance processes
Prior experience of managing a team with people management responsibilities
Experience of working in shared service operations would be preferred
Self-starter with excellent MS-office skills
Strong team player and ability to handle tasks under pressure and in a timely manner with required quality Has worked on Transformation and Process
Proven ability to champion change
Strong decision making skills
Working knowledge on SAP is essential
Strong work ethics, maturity and leadership qualites
Aptitude for understanding and solving problems

121

Applications Development Senior Supervisor Resume Examples & Samples

Responsible for programming activities and applications systems analysis
Responsible for feasibility studies and implementation of new or revised applications component and programs
Utilizes good understanding of apps development procedures and concepts and basic knowledge of other technical areas to identify and define necessary system enhancements; uses script tools; identifies problems; analyzes issues; and recommends and implements solutions
Possesses excellent understanding of programming languages; writes code. Applies knowledge of programming languages for design specifications
Solves least complex problems through evaluation of business processes, system processes and industry standards; uses evaluative judgment to make recommendations for process improvements
Co-ordinates testing and debugging
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Has limited but direct impact on the business through quality of development activities provided. Has impact on team and closely related teams
Communicates ideas and information in a concise and logical manner
Play a hands-on role during all phases of the lifecycle including implementation, testing and support
5+ years hands on experience
Experience in designing and implementing Multi-tier applications
Excellent analytic & problem solving skills
Excellent knowledge in troubleshooting, performance tuning and best practices
Experience in Messaging, failover designing and recovery planning
Familiar with all phases of the systems lifecycle, from analysis, design and development through to support
Experience in developing performance sensitive multi-tier Java/JEE applications
Knowledge of the FX/MM/FI market and products is very desirable
Strong Programming Skills
Good understanding of apps development procedures and concepts
Ability to guide the juniors
Graduation/Post Graduation qualifications in Computer Engineering (preferable) or any Engineering stream with a very good academic record throughout

122

Senior Supervisor Customer Field Ops-e Resume Examples & Samples

Plan and manage the activities of the department to meet the needs of customers while achieving departmental goals and protecting company revenue. ; 15%
Represent the company with its employees and union representatives. ; 15%
Number of personnel managed includes the following range
Manager support is provided as needed

123

Production Senior Supervisor Resume Examples & Samples

Oversee day to day operations of the group in a production environment
Interprets, administers, executes policies/ procedures
Manages exempt and/or non-exempt employees, including Foremen
Authority for personnel action (hire, suspend, lay off, recall, promote and discipline employees
Trains and ensures safety of team members
Monitors schedule to accomplish manufacturing goals
Exercises independent judgment
Typically supervises up to 40 workers on a single product line or straightforward conventional production operations
Minimum of 3 years experience in a production supervisory position in a manufacturing environment
LEAN
CNC

124

Senior Supervisor Resume Examples & Samples

Consolidate new program information and coordinate the overall progress
Drive the product spec. and process Spec
Lead for ECN and establish ECN process improvement
Lead for test protocol for new construction and new products from new program
Arranging procurement of tools, equipment, fittings or components as needed
Control manufacturing cost and involve for pricing system of US as well as local Fin
Lead for trouble shooting during sampling, pilot and PPR. - Coach engineer team and ensure good TPM. '- Lead FMEA analysis for new product production process validation and product qualification

125

Accounting & Finance Senior Supervisor Resume Examples & Samples

40% Financial Operations
Executes the complex accounting policies and procedures for the RTR, OTSC, PTP processes for the CASC Malaysia business
Reviews and analyzes financial statements and reports to ensure accuracy and compliance with requirements and policies
Oversees the day-to-day accounting operations so as to support the business
Responsible for delivering results and achieving high business (customer) satisfaction
20% Continuous Improvement
Participates in the continuous improvement and optimization of finance activities within CASC APAC
Provides input into process optimization and improves the efficiency of finance operations
Implements and support shared services optimization
Monitors service performance metrics, identifies and implements improvements to accounting process consistency
20% Analysis and Reporting
Provides guidance to direct reports on the creation of technical accounting report packages. Interprets and compiles results and key financial measures
Perform balance sheet reviews and provide reporting to CRPs to ensure proper controls over financial reporting
20% People & Talent Management
Manages a team of A&F specialists and is directly involved in coaching/learning & development, performance management, talent development, succession planning and engagement
Provides coaching and/or training to team
Leads team through change using change management solutions and methods to reinforce the direction and vision, communicate with employees and enable employee engagement
Bachelor's Degree in Accounting/Business Economics/Finance
Minimum of 7 years’ experience in accounting and finance work
Experience in a trading business environment with exposure on cross border trading regulations
Experience in managing a small team
US GAAP knowledge
Proven attention to detail and quality of work
Proven ability to be a team player
Proactive worker taking initiative
Demonstrated ability to work with a remote manager

126

Senior Supervisor Workplace Strategist Resume Examples & Samples

50% Parkwood Workplace Strategy
Review and approve move requests for new hires and moves within Parkwood and site moves for alternate locations, ensure compliance with move guidelines by level appropriateness and space tenant designation and manage necessary furniture reconfiguration as related to move requests and manage JE/chargebacks for monthly billings
Provide design services for test fits, space planning, restack and strategic consolidation projects that impact physical space at Parkwood to include furniture specifying, approvals, furniture evaluations, mock-ups, bidding, installation oversight and install drawings
Manage all restack efforts at Parkwood to ensure team blocking consistently reflects PepsiCo and Information Technology adjacency requirements, respond to HR and organizational changes that correlate to workplace changes, work directly with SLT to relay project intent, goal and objective
Manage outside furniture vendor companies (approx. 6 installers); write work orders for all furniture reconfigurations. Manage furniture inventory on site and in off-site storage
Maintain updated documentation in CenterStone for real time occupancy data and metrics tracking
Manage functional coordinator relations via bi-monthly Move Coordinator touch-point meetings to maintain open line of communication to stay abreast of organizational changes and upcoming moves, adds or changes
Respond to associate requests for ergonomic assessments and perform preliminary ergonomic evaluations to make recommendations for correct positioning of furniture, chair and review ergonomics guidelines
50% Project Management
Meets with clients to gather project requirements; initiates communication with all relevant project stakeholders to determine scope, timelines, and resources necessary for project completion; creates design development CADD drawings for client approval to proceed
Provide design services from schematic design to DD, through construction to CA, create project cost estimates, support acquisition of CAR, and create construction documents
Translate PepsiCo Global Workplace guidelines into viable design solutions
Manage bid process and contract approval redlines and approves millwork shop drawings, coordinate lighting, MEP and life safety, select and specify finishes and FF&E
Review ADA and confirm code compliance
Approve submittals, design, acquire and coordinate install of branding graphics, conduct final punch-list and coordinate photography of project completion, serve as PM and GC for internal design projects Manage billings and invoice payment and ensure projects run on schedule and on budget, track budget and expenditures, work with external vendors and reps on invoices and pricing structure
Work with Change Management for building communications and project socialization, distribute pre and post occupancy surveys
5-10 years Space management experience required
3-5 years Project management experience would be an added bonus
Bachelors required in a related field
Skilled at conveying facts, opinions, standards and recommendations scenarios
Ability to analyze complex business scenarios; develop, evaluate and implement solutions
Ability to work with, communicate and influence individuals from varying groups and levels including internal and external customers
LEED, MCR, RID or other professional designation preferred

127

Senior Supervisor for Accounts Payable Resume Examples & Samples

Prepares accounts payable register and related reports
Oversees the inputting, calculating, reviewing, and posting of Accounts Payable financial data for use in maintaining accounting and statistical Records
Manages the Accounts Payable Staff and provides daily guidance, development opportunities, and supervision
Setups up venders in the software
Completes reconciliation of subsidiary ledger to general ledger
Performs research and analysis of vendor and purchase order issues that may arise in the normal course of business
Interprets company policy and Federal Regulations to employees
May develop and administer policies, procedures and forms in conjunction with Accounting Senior Management
Gathers and reports departmental metrics to Accounting Senior Management
Prepares analysis to support weekly cash forecasts
Interfaces with other functional departments, such as Purchasing, Payroll and General Ledger
Prepares annual 1099s
Supports various internal and external audits
Oversees all aspects of multiple check runs a week

128

General Ledger Senior Supervisor / Supervisor Resume Examples & Samples

Responsible for the monthly GL close activities for both US GAAP purposes and for each country’s local statutory GL
Reviews monthly reconciliations to ensure high quality compliance with US GAAP and local GAAP standards
Includes responsibility for fixed asset accounting for both local and US GAAP
Identifies and documents areas of concern within the reconciliation and develops corrective action plans where needed
Manages transition of GL work from field locations into the GAC
Evaluates compliance with US GAAP and local GAAP methods; applies accounting knowledge to complex or unusual contexts; establishes company accounting controls and procedures; anticipates and addresses the impact of new accounting practices; advises others on accounting principles and practices
Liaises with internal and external auditors to prepare required audit reports
Preparation of statutory filing reports for countries serviced in the GAC
Will manage a team of staff accounts to support region internal customer service goals meeting pre-established metrics

129

CBS FSS RTR Senior Supervisor Resume Examples & Samples

Ensure new business activities/processes are executed efficiently and effectively with appropriate controls, training and documentation. (20%)
Build and maintain relationships with BU partners. Participate in any special projects. (10%)
Ability to travel 10-30%
Strong prioritization skills handling multiple priorities
Has worked on Transformation and Process Improvement projects

130

CBS FSS Prtp Senior Supervisor Resume Examples & Samples

Lead, motivate, hire, train, support, and develop accounting staff. Manage staff planning and performance management for the PTP team. Develop capabilities to meet the changing needs of FSS and the Corporation. Assist supervisors in setting priorities.(40%)
Ensure new business activities/processes are executed efficiently and effectively with appropriate controls, training and documentation.(20%)
Manage Procure to Pay operations supervisory responsibilities include Vendor Invoice Processing, Payments Processing, Post journal entries and perform period-end processing, Provide vendor support services, Perform travel and expense administration, Process travel and expense reimbursements, etc.(20%)
Build and maintain relationships with BU partners. Participate in any special projects.(10%)
Knowledge and familiarity with work performed in shared services as defined by the service catalog
Critical ability to deal with large level of ambiguity and large scale change
Education (includes formal education, certifications, accreditations, etc)
Bachelor degree in Accounting or Commerce or Masters in Commerce
Chartered Accountant / Certified Public Accountant (CPA) with relevant experience may be considered
8-12 years of experience in finance operation with good expertise in Procure to Pay and related Finance processes
Prior experience of doing onsite migration and experience in creation of effective desktop procedures/standard operating procedures
Strong team player and ability to handle tasks under pressure and in a timely manner with required quality Has worked on Transformation and Process Improvement projects
Strong customer focus
Risk and control identification and solution experience
Knowledge of US GAAP and IFRS
Resilience and Flexibilty

131

Senior Supervisor Scientific Manager Cancer Immunotherapy Resume Examples & Samples

Manage and support analysis of large –Omics datasets
Effectively manage scientific collaborations, both internal and external
Provide expert analytical support for research teams
Drive scientific and technical innovation collaboratively with other members of the Department
Support execution on lead and exploratory biomarker strategies for multiple projects
Support publications in high quality scientific, technical or medical journals
Represent the discovery research team externally through interactions with key Investigators and collaborators
Support development of standardized protocols for sample collection and navigate their implementation in clinical trials
Participate and thrive in an interactive, team oriented culture

132

Process Senior Supervisor Resume Examples & Samples

Ensure timely execution of orders, instructions and directions from the Department Manager
Prepare all required Field Paperwork, including weekly reports and weekly timesheets
Maintain effective communication with the client representative and the office
Ensure that the daily maintenance of equipment is carried out and ensure the equipment is ready for a job at all times
Pipe Freezing experience
Offshore experience is essential for this role
Must be a self-starter and natural leader who is capable of working with little to no supervision
Excellent safety attitude is a must. Must participate in all Company safety programs and adhere to all policies

133

Customer Contact Center Senior Supervisor Resume Examples & Samples

Focusing on and coordinating employee development and training which may or may not be limited to the scope of current job, which may include developing a plan for career advancement
Effectively administer appropriate disciplinary action as needed, including providing continuous feedback to build employee's knowledge and skill set to ensure optimum employee performance
Make decisions relating to interpretation and application of policies and procedures and resolve escalated and /or politically sensitive customer issues. Decisions may have moderate to significant impact depending on the scope of the problem or issue. Decisions are made frequently on immediate issues with limited information and / or opportunity to review
Building and maintaining strong working relationships with internal SCE departments/organizations and external companies, collaborating with supervisors and managers on process improvement efforts and sharing best practices
Maintaining safety conscious work environment by following Edison safety protocols and safe work practices. Ability to promote and support safety culture projects/initiatives
Working weekends, holidays and non-traditional hours to cover a 24-7 operational environment (as needed) to support CCC Operations
Bachelor’s Degree in Business or a related field or an equivalent combination of education, training, and experience
Demonstrated experience providing effective coaching, mentoring and employee development of team members and provide effective performance feedback
Demonstrated experience implementing policies and procedures in support of driving an overall team culture to have a customer service mindset
Demonstrated experience monitoring customer interactions, researching and analyzing contact information, and making decisions related to customer service in a customer focused environment
Demonstrated experience supporting change to practices or processes to meet client needs
Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction, manage risks appropriately, create and execute business plans, manage information, and provide exceptional service to internal and external customers
Must demonstrate the ability to effectively communicate and present information and/or recommendations to employees, colleagues, superiors, and senior management in a persuasive manner leveraging strong influence and negotiation skills
Must operate in an ethical manner and demonstrate strong leadership skills by effectively managing employee stress, driving exceptional performance and fostering an environment of continuous learning

134

Cbps Collections Senior Supervisor Resume Examples & Samples

Desirably minimum of 8 years collections related activities
Advanced Collection & Legal framework
Good communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties
Good Leadership Skills (Leading Teams)
Strategic & Analytical Thinking and Input
Intermediate to senior level experience in a related role with commensurate people management experience

135

Avionic Senior Supervisor Resume Examples & Samples

Managing his available manpower by co-ordinating with his Specialist Supervisors to ensure aircraft generation and flying requirements are achieved this includes
Must be educated to HND level or recognised equivalent or have relevant experience supported by formal, recorded workplace applied related training
Must have completed a recognised aircraft engineering apprenticeship in industry/military or similar qualification in aircraft or ground support systems
Must have 10 years post qualification experience of military fast jet maintenance support, at Senior Supervisor/Manager level within an operational military flying environment and proven ability to manage all levels of engineering personnel
Must have previous Typhoon experience within the Avionic Trade supported by formal ‘Q’ annotation
High level of interpersonal skill to co-ordinate a number of activities and the ability to communicate, influence and direct decision making
Thorough understanding of company processes and procedures and industry knowledge
An understanding of engineering operating procedures
Proven Managerial experience within the aerospace industry preferably gained on Typhoon aircraft
The ability to act upon his own initiative within the scope of his job
A conscientious approach to work and meticulous attention to detail
A competitive basic salary
Living allowance
Transport allowance
Discounted Tawuniya health care scheme for Employees Parents

136

Senior Supervisor Resume Examples & Samples

May facilitate employee team operations
May report daily indicators, including production scrap
May assign work to meet daily manufacturing requirements
May control labor and material usage to meet or improve standard costs
Be able to perform moderate to heavy lifting, be able to work in physically demanding environment
Minimum 3 years supervisory experience in manufacturing environment. 3-5 is preferred
Must be able to work overtime as needed
Must be able to work a PM or overnight shift when needed
Must be able to work 12 hours shifts (night or day shift), overtime is required to meet internal and external customer requirements

137

Back of House Senior Supervisor Hilton Birmingham Metropole Resume Examples & Samples

To ensure responsible area and equipment are kept clean and in a hygienic condition at all times and that related procedures/ schedules are followed
To help monitor and control equipment storage and handling and ensure team members handle with care
To ensure all Back of House team members work in a friendly, efficient manner and to the brand standards
Assist with recruiting, making sure the right people are selected, also maintaining morale to ensure retention of staff
At appropriate intervals carry out 1:1s with all team members
Assist with departmental meetings, produce an agenda containing relevant and necessary items, take and type minutes and follow up action points raised
Ensure all Waston information is updated on a daily basis ensuring, and close month end accurately
Knowledge of Basic Food Hygiene

138

Accounting Ops Senior Supervisor Resume Examples & Samples

Minimum of 4 years experience in financial accounting, cost accounting, or financial analysis
Demonstrated increasing degree of responsibility in a role or organization
A proven ability to work well in a team environment across functions and interact effectively with all levels of personnel

139

Senior Supervisor Resume Examples & Samples

CSCS Card
National Grid Person (NSI 6 & 8 Full)
BESC Substations
HSG 47 - Avoidance Of Underground Services
IOSH Supervising Safely or equivalent
Temporary Works Supervisor / Awareness
Experience of working in a substation environment in either a civil engineering or electrical capacity
National Grid Competent Person (NSI 6 & 8 Full)
TP144 PC Site Rep
First Aid at Work – 3 day
Fire Warden / Marshall
IOSH Managing Safely or equivalent

140

Cbna-o&t-transaction Services Senior Supervisor Resume Examples & Samples

At least 2 years experience in Investment Operations
Strong leadership skills; able to prioritize; delegate tasks; and make sound decisions
Skilled at presenting technical and abstract concepts in a clear and concise manner
Exemplary problem solving skills; able to identify problems and implement corrective actions

141

Senior Supervisor Resume Examples & Samples

Assign and oversee work of staff/contractors
Monitor work in progress and completed work for compliance with IT General Controls and SOX controls
Participate in quarterly access recertification
Support audit requests
Other IT Compliance Projects as assigned
Six (6) or more years of IT System Access Administration related experience
Required: ITIL Foundation Certificate (within 1 year of employment), Preferred: CISA, CISSP
Demonstrated ability to lead a task-driven staff for a minimim of 2 years
Advanced understanding of Active Directory and/or Identity and Access Management Solutions
Excellent problem solving techniques and listening skills
In-depth knowledge of Information Security concepts, policies, and procedures
Self managed and motivated
MicroSoft Office Suite knowledge

142

Acctg Ops Senior Supervisor Resume Examples & Samples

Bachelors degree in Accounting and 5+ years of related experience required
Proficiency in Excel and Word, with the ability to learn and utilize multiple systems
Ability to work independently, within a team, and cross-functionally

143

Senior Supervisor Aduanas Resume Examples & Samples

Insure that all Customs transactions are in Compliance with MX Customs Law
Teams closely with SPS U.S. Import organization to help ensure U.S. Customs and exports Compliance
Interfaces with MX Gov. Organizations to ensure all permits, registrations, etc., are in good order
Legal Customs representative for Honeywell SPS SBU in Mexico
Provide MX Custom’s advice to operations managers
In-House MX Customs Broker Annex 22
Manage the integrity for the Customs dept. System’s data
Perform, maintains and implement control policies for accurate Inventory data for Annex 24 and 31 SCCCyG
Develop and keep self audits, contingency plans, work loads reviews, customs dept. procedures, job profiles and record keeping control
Search and apply FTA’s and MX decrees preferential duty rates
Search and apply FTA’s and other US preferential duty treatment for MX manufactured products imported into the US (includes Drawback analysis)
Support El Paso Free Trade Zone operation as required
Support Production line transferences and new product introduction transitions as required
Fulfill value reconciliation data management reports as required by US Import Manager
Develop key performance indicators and identify opportunities for continuous improvement of cycle times and cost reduction
Support to the Honeywell SPS SBU classification specialist
Customs Dept. budget management
Ensure C-TPAT & NEEC requirements are being followed. Implement security practices
Drive and support operational excellence through Honeywell Operation System (HOS)
Prepare and develop SOP and MOS with Management and provide performance results through Metrics

144

Senior Supervisor Customer Field Operations Resume Examples & Samples

Supervise and direct bargaining unit employees in regard to safety, productivity, and quality
Direct; 5-25; Management; 0
Indirect 5-25; Bargaining Unit; 5-25
Generally operates with an average degree of latitude for actions or decisions
Work involves the understanding of general instructions and guidelines, and a wide range of practices and procedures

145

Senior Supervisor Metering Resume Examples & Samples

Supervise the day to day operation of the Electric Division Meter Shop. This includes directing, training, scheduling, assigning work, and managing the performance of Meter Shop personnel. Typical planned meter shop work involves the testing, installation, change, data preparation, and maintenance of company-owned meters and associated equipment. Unplanned work includes investigating and repair of stopped meters, stopped ERTs, damaged meters, account mix-ups, foreign load, theft of service, customer requested field testing of meters, and all service work involving polyphase meter installations. Keep meter testing equipment in proper working order and calibrated to a traceable national standard. Provide continual on-call response to emergency situations (24/7) and coordinate personnel and equipment required to expedite repairs and restore service
Manage Electric Division’s profile metering function. Responsible for all meter data management associated with Meter Supervisor Duties this function including administration of Electric Division’s PrimeRead system for managing customer load profile data. Install and maintain profile meters on all Electric Division’s Group 2 and Group 3 customers and a statistically valid sample of Group 1 customers. Gather the customer profile data monthly and enter it into the PrimeRead system for customer billing, assigning supply responsibility to third party suppliers, and reconciliation by PJM of load serving responsibility of all load serving entities operating in the Electric Division’s service territory
Evaluate new substation and electric energy metering technologies, make recommendations on their appropriateness for the Electric Division and integrate selected technologies into the Electric Division. Evaluation of electric energy metering technologies includes advance metering option for Electric Division and managing the EKA pilot project. Substation metering technologies includes interchange metering, bi-directional metering of alternative energy supply customers, and metering of power producers operating in Electric Division’s service territory. This includes designing and installing appropriate meter installations for these entities. Select appropriate instrumentation needed to support the Meter Department and integrate the use of that instrumentation into the department’s operation. Provide engineering support (27/7) to keep these installations functioning properly including troubleshooting and repairing them as needed
Design all new poly-phase meter installation. Supervise their installation in coordination with the C&M Department. Evaluate, specify, and recommend the purchase of all meters, metering systems, metering equipment, and Meter Shop materials and supplies
Prepare and administer those sections of the Operations and Maintenance and Capital Projects Budget associated with Meter Shop operations. Annually prepare and submit meter test results to the PUC. Be on call for major damage restoration efforts due to storms and other major events. Perform other duties as assigned
Thorough knowledge of electric utility metering principles and practices; PUC regulations regarding electric metering and meter testing; vendor metering and meter data management technologies; Utilities accounting and budgeting systems; Electric Utility Safety Rules; Meter distribution systems; National Electric Code (NEC); Engineering practices; Data Center operations; knowledge of computerized test equipment and personal computers
Operation of personal computers and organizational programs such as MS Office (Word, Excel, Access, Power Point), Oracle, Discover, DOJM, RARS, various meter testing, programming, and communications software,PrimeRead MDMSoftware, EKA System Data Collection and Communication Software, Handheld data collection units, and test equipment and calibration software

146

Senior Supervisor Resume Examples & Samples

Manages planning activities related to the development of the site manufacturing schedule for day to day operations and medium term (6-12 month) site planning timelines. Oversees the development of facility readiness project schedules to support technical transfers: equipment modifications, commissioning, validation, associated documentation, and routine/non-routine facilities maintenance projects. Revises production constraints models based on process or equipment changes
Responsible for planning and scheduling of changeover activities. Oversees and supports electronic documentation builds and execution in Kneat. Facilitates cross-functional communication to ensure timely execution of activities and works with management team to escalate as appropriate
Identifies production bottlenecks and optimizes changeover timelines in collaboration with Global Planning; Collaborates with cross functional teams on campaign schedule changes and facility optimization projects
Responsible for supervision and development of planning associates. Train subordinates in order to build depth in planning and scheduling skill sets. Establishes standard operating procedures and/or work instructions to support the group’s core competencies. Identify and develop direct reports for advancement opportunities
Collaborates with Global Supply Chain Planning and the other Site Planning leads to align best practices for site scheduling systems and business processes

147

Senior Supervisor Resume Examples & Samples

1)At least 5years experience in Manufacturing or Engineer
3)Good people management and team building skill
3)Six sigam and lean manufacture training prefered

148

MYS Ctsm Kl-s&d Settlements Senior Supervisor Resume Examples & Samples

Should have a minimum of 2 years experience in operations is preferred
Strong execution skills in a multitasking mode and follow-up effectively
Good time management and organizational skills

149

Senior Supervisor Resume Examples & Samples

Outline a technically detailed low level design for new implementations and projects, respecting standards and guidelines
Handle and follow up on new systems installation with the administration team as a prerequisite to projects
Manage the stream of projects from the infrastructure implementation till handover to System Administration & Operations
Implement high availability and clustering solutions at HW level
Implement SW high availability and redundancy solutions
Responsible of innovative solutions to existing operational problems
Write technical project handover documents, including low level design and operational procedures
Ensure transferring the knowledge and skills to the system administrators team
Perform migrations of existing platforms to new solutions
Perform complex migrations/changes, which involve working in non-standard architectures and performing non-standard changes
Conform to Orange guidelines and best practices
Perform technical and management escalation as implied by the escalation process to ensure infrastructure tasks are progressing toward project completion
Act as a technical reference for other team members during project implementation
Work closely with the infrastructure architect and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review meetings
Managing Large-scale and complex Infrastructure migration projects, dealing with multiple stakeholders and assessing possible risks
Minimum 4 years of experience
Experience in integrating business applications into datacenters infrastructure
Professional level in analyzing business plans, model and transform it into technology solutions
Very good experience in projects, program and resource management
Very good experience with Business Continuity and Disaster recovery Technology
Solid experience in Virtualization with Cloud Solutions a plus
Deep experience in Top Technology leaders solutions such as Microsoft, VMware, HP, EMC, Cisco, VERITAS and more with the ability pf Architecting, integrating and executing a complex integrated solutions ahead
Very good experience in vendor management
Experience in data network and security implementation
Ability to work in a fast-paced, dynamic environment, handling multiple concurrent complex tasks
Ability to create achievable vision and measurable roadmaps
Capability to align with department and company strategies and business initiatives like efficiency, consolidation, optimization and dynamic PKIs
Flexibility in dealing with people with diverse working styles
Ability to plan, design and follow up project tasks and milestones
Highly motivated, independent and inquisitive
Analytical thinking and problem solving skills

150

Senior Supervisor Resume Examples & Samples

Understand current and future business requirements such as service delivery and operations related to it infrastructure and resource management and ensure they are provided in cost effectively and in a timely manner
Monitor performance of the IT resources and suggest changes to better utilized idle resources
Introduce & evaluate new technologies such as Blade systems for HP & IBM, and performance Tools
Management tools' installation & configuration to serve administration & operations
Handle new projects' requests through purchasing and validating required HW & SW
Suggest tuning activities to increase efficiency of resources usage
Provide a capacity plan predicting the IT resources needed to achieve required service levels
Troubleshoot performance issues related to database tuning
Demonstrate cost effectiveness during vendor and technology selection
Manage components ensuring that all resources are monitored and measured
Make use of available modeling techniques such as analytical, trending, base lining and simulation
Manage capacity planning portal that holds important documents and resources inventory
Build and operate a capacity management database that forms the basis for the production of all capacity management reporting
Eliminate panic buying and unnecessary spare capacity
Reduce the risk of performance problems and failures
Improve the awareness of capacity issues within development cycle
Plan for upgrades when resource utilization increase or when new business needs occur
A master in Computer Science is a plus
Minimum 4 years experience in computer and communication environment
Experience with capacity planning and performance analysis
Extensive experience with implementing high-availability systems
Experience with performance analysis tools
Experience in Different Storage/Servers specially Open Systems preferred
Fluency in English both spoken & written
Excellent technical knowledge in data center design and operation mainly in telecom
Excellent technical knowledge of unix, oracle, windows servers os, h/w systems, storage, data network, and security
Excellent knowledge in systems and storage technology and configuration
Knowledge of billing operation centers

151

MYS Ctsm Kl-transaction Capture Senior Supervisor Resume Examples & Samples

Bachelor's degree or diploma in Accounting, Finance, Computer Science and/or professional qualification (ACCA, CPA, CA or equivalent)
At least 1-5 years of TA experience
Strong knowledge in TA business, products and workflow
Familiarity with global markets – practices, regulations, industry trends and key industry segments
Strong technical skills including accounting principles and theories
Knowledge of operations for various kinds of funds including but not limited to Hedge funds, Mutual funds, REITs and ABS
Detailed knowledge of business processes and procedures, as well as service and systems (including downstream impacts)
Candidate should be flexible ready to work in different shifts

152

Transaction Svs Senior Supervisor Resume Examples & Samples

Supervises the daily workflow for a medium Transaction Services Operations unit performing exception processing (typically up to 25). Independently deals with non-routine transaction services issues and resolves problems that are varying in nature, with substantial potential impact. Recommends new work procedures that have potentially broader impact. Applies good understanding of procedures and concepts within Transaction Services and a basic knowledge of how own area integrates with other areas. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions. Makes evaluative judgments to solve problems based on analysis of factual information. Ensures the quality of tasks provided by self and others on team. Influences decisions through advice or facilitating services; accountable for end results. Uses developed communication skills to exchange ideas and potentially complex/sensitive information
Note**The information within this description is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or qualifications required of an employee assigned to this position
Must be adaptable to a high production environment which can change from day to day
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources and studying methods
Supervision, Coaching, Managing Processes, Process Improvements
Monitor the production processes and adjust schedules as needed

153

Field Operations Senior Supervisor Resume Examples & Samples

Designing and executing strategies for the effective distribution and retrieval of Orthopedics sets to meet field surgical demands
Creating process flows and work instructions ensuring compliance to newly created processes
Driving continuous improvement plans to reduce inventory and improve operating costs
Improving instrument and implant inventory deployment utilization thru the development of required policies and technologies
Managing remote sites and for developing an internal organization of high performing associates
Fostering relationships with Distribution, 3PL, Supply Chain, Field Audit/Inventory, and Sales (Commercial Ops.) to deliver Franchise business results
Liaison between Depuy Synthes Commercial Operations and the Sales Force to ensure partnership and communication
Providing Project support for implementation of process improvements
Conducting training of new resources and cross training for current team members
Communicating in all directions to keep coordinators, peers, and Management informed of project status, process changes, and opportunities
Providing leadership to the team in support of business initiatives
Initiating and implementing process improvements and projects
Adhering to quality controls processes and service quality guidelines
Thinking and communicating cross-functionally to investigate research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other internal departments and all required customer follow-up in a self-directed manner
Remaining current with and apply internal and operating companies’ policies & procedures
Interacting internally with the sales force and management, commercial partners, regional supply chain leaders, Quality, logistics partners, CLS employees, support functions (HR, IT, Finance), Worldwide Transportation, etc
Interacting externally with J&J Affiliates, industry partners, and third-party transportation vendors
Addressing more complex issues, makes recommendations and escalates to management as needed
Minimum of a Bachelor’s Degree required
Minimum of six (6) years of experience required
Demonstrated understanding of Orthopedics and business processes needed to achieve results required
Demonstrated understanding of the needs of the sales organization and of external customers to ensure field and customer satisfaction is required
Collaborating with supervisors to identify strengths and development areas, and implementing personal development plans required
Accepting constructive feedback and participating in continuous learning required
Demonstrated flexibility and implementing innovative ways to enhance the way work is done required
Organizing the workspace, prioritizing activities and managing time effectively to achieve goals is required
Ability to identify, analyze and resolve problems, issues and situations required
Ability to effectively use MS Office products for business purposes is required
Experience with franchise ERP systems and reporting preferred
LEAN Six Sigma and/or process excellence experience preferred
Previous people management experience preferred
Position will require up to 25% domestic travel required9117170206

154

Acctg Ops Senior Supervisor Resume Examples & Samples

Support Manager with analyzing vending business results, including analytics, risk/opps, and other ad hoc requests
Participate in special projects to improve overall Vending process improvements and system enhancements or calculation changes
Bachelors degree in Accounting required and 5+ years of related experience
Proficient in Excel, Word, Oracle, SmartView, HFM and Business Objects
Ability to multi-Task

155

Senior Supervisor Mix-ice Cream Plant Resume Examples & Samples

Protection of employee’s health and safety by meeting legislative requirements, providing instruction in regard to safety procedures and ensuring compliance of all regulatory and plant safety rules
Accountable for schedule coordination, labour / crewing, safety, quality, site security, and behavioral management for the Mix department
Accountable for ordering mix raw ingredients and coordinate their delivery times based on production plan needs. Cream, modified milk ingredients (MMI), Concentrate skim milk (CSM), liquid sugars and oils
Accountable for setting up the weekly mix requirement plan and deliver mix to the production lines on time in full without generating production downtime
Accountable for achieving productivity (Overall equipment efficiency), cost (variable labor) and waste targets. Leads the mix rework pillar
Accountable for coordinating and supervising Mix department Overhauls. HTST, homogenizers, probe meters, pumps, valves
Accountable for keeping Mix records (HTST, CIP) and lead CFIA and GMP mix room inspections
Support Mix innovation and coordinate trials with R&D and Quality departments
Proper administration of the Collective Agreement and use of a proactive problem solving approach
Active participation in leading the rollout of WCM (World Class Manufacturing) activities to the mix department
Ensure employees follow all GMP rules and Unilever Consumer Safety standards, complying to all FSSC 22000 requirements
Regularly cascading/communicating site targets and goals from the Leadership Team to shift crews, consistently and accurately

156

Infrastructure Senior Supervisor Resume Examples & Samples

Franchise Technology development
Strategic planning and budgeting for Country technology
Enforcing technology policies and standards across the bank
Co-ordination with business heads in resolving technology issues
Manage and participate in technology projects whether regionally or locally initiated
Monitor Network and Communication Facility equipment including Branch Connectivity
Ensure all Network Equipment - Desktops, Routers, Switches, Servers etc are in compliance with Citigroup standards as per CITMP
Liaison with CDC, LRDC/WRDC, GCC and PTT for telecommunication issues
Manage voice communication facilities to ensure acceptable internal and external interface
Train technology and other staff in technology oriented systems and issues
Ensure all Hardware and Software is implemented as per Citigroup Policy & Standards
Direct all business capacity planning activities within the technology domain. This includes hardware capacity forecasting, planning and infrastructure utilization monitoring; make recommendations on hardware, operating systems and software enhancements/upgrades
Day to day management of local CTI Operations
Coordinate and implement department’s COB activities
Track and control all TI related expenses and ensure expenses are within budget
Evaluate and implement new and emerging technologies to help achieve business objectives
Teambuilding
Integration
Management/Supervisory
Ability to handle pressure
Accountability and teamwork
Accomplishment
Bachelors degree in a technology course or equivalent
Microsoft Certified Professional (MCP)
CCNA
ITIL
SQL 2015 Administration
HP Hardware (Desktop/Server)
3-4 years experience of working in a process-driven environment

157

Senior Supervisor Resume Examples & Samples

Manage and leads team of MRT associates. Works to develop employee’s skills, evaluates performance and provides feedback and oversees resolution of employee relation issues. Assures all department and company policies are being followed
Provide on-going coaching and communication with each eligibility and profile associate on their team concerning goals, quality, reliability, accountability and productivity
Ensure service levels and performance guarantees are met
Work with Management to implement strategic business work plan goals
Assist in development of programs and process improvement to enhance the level of internal and external customer service provided while developing efficiencies
Oversee a lead who serves as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve customer, provider or member issue and ensure timely resolution
2-5 years relevant work experience or Master’s degree; 1 year in an SDS Order Processing environment and/or knowledge of SDS products and service and 1-3 years previous supervisory experience preferred
General PC knowledge including Microsoft Office, Internet, and email
Demonstrated leadership skills including ability to effectively communicate, develop and assist team members
Ability to deliver performance improvement plans to staff in timely manner to maintain effectiveness and provide staff with tools necessary to succeed
Willingness to work and lead in a flexible schedule

158

Cbna-o&t-collections Unit Senior Supervisor Resume Examples & Samples

Bachelor's degree (from top local universities preferable)
Work experience (1-3 years) preferable
Good interpersonal skills (communication, team player)
Strong Analytical and problem solving skills
Process orientation and project management skills are preferred
Intermediate to advanced Microsoft Office Application user

159

Senior Supervisor Information Systems Resume Examples & Samples

Bachelor's degree in Computer Science, Information Technology, or closely related field and seven (7) years of experience in a Computer Technology Service Delivery capacity, OR
High School diploma or GED and eleven (11) years of experience in a Computer Technology Service Delivery capacity
Knowledge of computer hardware, software, conventional and wireless telecommunications networks
Knowledge of technical journals, software manuals, hardware manuals used in the installation and maintenance of computer systems
Knowledge of computer peripherals, including printers, modems, scanners, fax machines and specialized adaptive equipment
Knowledge of occupational hazards and safety precautions
Ability to motivate, communicate with and instruct/train others, using both technical and non-technical language to explain complex subjects and processes
Ability to communicate effectively, both orally and in writing, and present information to a wide variety of audiences
Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Work is mostly performed in an office setting
Occasionally work will be performed in a mine, outdoor or manufacturing plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see
Occasionally may be required to lift moderately heavy objects up to twenty-five (25) pounds during the course of the workday
Personal protective equipment is required when performing work in a mine, outdoor, manufacturing plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and other protective equipment as required

160

Senior Supervisor Resume Examples & Samples

Manage Lead Development Team to ensure that all goals and objectives are met on a quarterly basis
Recruit, hire, train, motivate, and coach LDRs
Oversee and optimize lead processes and procedures
Make sure that the team is leveraging tech-stack solution correctly
Own weekly team reporting and provide critical business insights
Remove barriers that impede LDR success
Work closely with the sales team to ensure a positive working relationship and maximize the impact and effectiveness of Lead Development
Work closely with Field Marketing and Digital Marketing to ensure effective campaign lead execution
Manage outside agency when/if needed to scale organization
Conduct weekly forecasts and team meetings
Confirm productivity metrics are being met daily
Conduct weekly 1x1s with each Lead Development Representative
Ability to mentor, train and coach
2-3 years of management experience in Sales, Lead Development or Inside Sales management, preferably in high-tech
Experience scaling a successful Lead Development team in a fast growth environment
Ability to manage people and processes
Proven track record at establishing and achieving or exceeding goals on a quarterly basis
Familiar with enterprise organizations and highly complex sales models
Excellent working knowledge of inbound qualification practices in high-tech
Ability to work in a cross-functional capacity and interact with all levels of management and with all organizations
Outstanding interpersonal and organizational skills
Salesforce reporting and analysis

161

Senior Supervisor, Quality Resume Examples & Samples

Supervise, manage and support the Receiving Inspection team to assure compliance with the quality systems
Identify training needs for inspectors, review available training program and schedule inspectors to be trained
Assure the validation stage of all the equipment and test methods used in the Receiving Inspection area, as well as execute the validations required for new equipment and methods and Identify new technologies to substitute obsolete methods and equipment, and assure the appropriate qualification
Develops and maintains methods and sampling procedures for inspections, testing and evaluation. Supports Quality Operations to ensure that products and processes comply with the relevant requirements of the Quality Management System
Work with a multifunctional team to support investigations of non-conformances to identify root cause in a timely manner, and recommends disposition and corrective actions to prevent recurrence, and also identify and implement preventive actions for process improvements

162

Supervisor / Senior Supervisor Resume Examples & Samples

Manages the daily workflow, ensuring adequate coverage is available on a daily basis
Performs ongoing analysis of existing operations and implements new functions and tactics as required
Identifies trends/obstacles for distributor/vendor relationships and reimbursement activities
Investigates and responds to customer complaints while concurrently instituting necessary improvements to avoid recurrence
Provides staff with clear expectations, consistent direction, coaching and feedback
Provides managerial support internally and externally
Sets performance standards and conducts staff performance evaluations
Identifies and communicates vision and strategy to team
Works with Planning Ops as appropriate to develop departmental budgets
This position may require some travel and flexibility in work shift
Decision making – Thinks through problems clearly and logically; is decisive

163

Domestic Senior Supervisor Resume Examples & Samples

Responsible for Cleaning and Housekeeping Services across Cheltenham General Hospital with specific day to day operational responsibility for management of supervisory team
To organise and regulate issue of cleaning materials ensuring the supply levels are reasonable and effective
To monitor usage patterns and ensure all materials are kept in a secure and safe place paying particular attention to any hazardous substances
To ensure correct and economical use of materials
To investigate and feedback on any particular and specific projects as instructed by the Site Services Manager or Contract Manager in an appropriate manner
To ensure added value of service i.e. effective control of external contracts under the responsibility of Healthcare Initial within the remit of your role
To ensure that effective disciplinary control is visible within the department necessary to meet required service level agreements and standards as set by Initial management
To undertake the ordering of materials as required and ensure the correct completion of all associated control documentation
To carry out any reasonable ad hoc duties required and which are deemed necessary to fulfil the required service needs
Ensure all Domestic staff are provided with and wear appropriate uniforms and PPE as necessary
Control the allocation of hours in line with “master roster” and deploy relief staff in line with agreed parameters ensuring overtime requirements are kept to a minimum at all times
Ensure clock cards are completed correctly and to the standards set, and that pay information is authorised and provided to the Payroll Clerk in time for the completion of the pay runs. Ensure the maintenance of accurate and appropriate records
Ensure the appropriate levels of staff including Team Leaders are on shift and working at all times
Manage the labour cost element of your department to budgetary targets by controlling hours input in line with “Master Roster” and ensure accurate completion of “Daily Hours Allocation Sheets”
To set up in conjunction with the Site Services Manager and Contract Manager, appropriate procedures, and maintain high standards of performance by all
To carry out staff development reviews under a performance management system on a regular basis as agreed by the Site Services Manager and Contract Manager
To ensure that new starters undergo the required induction procedures and that the probationary procedure is followed completely and accurately. Where there are issues of competence, this must be advised to the Site Services Manager, and an agreed action plan put in place
Responsibility for co-ordination of training needs working in tandem with the Skills Trainer
Ensure that Health and Safety principals and procedures are known throughout the Department and are adhered to at all times
Educated to a good standard
Understand basic food hygiene principles
Minimum of 2 years supervisory or team leader experience
BICS trained
Able to work as part of a team as well as on your own
Able to meet deadlines and targets
Task trained in domestic services
Knowledge of COSHH
Demonstrate experience with managing large teams
Working knowledge of a hospital environment

164

Senior Supervisor Resume Examples & Samples

Monitors compliance to FAO core duties of Timekeeping, Material Management E2 Notifications and Capital Related Order Closings
Provides leadership to bargaining unit employee (who perform activities including material management, work order administration, time and expense, and other miscellaneous accounting and recordkeeping duties)
Oversees the appropriate training and development of subordinates, including career development, rewards, discipline and labor relations practices
Supervises and ensures the safety or approximately 12-20 employees in up to 4 geographic locations
Meets established performance measures; and performing other duties and responsibilities as assigned
Four or more years combined experience either performing in a supervisory function, or leading projects or teams
Experience with the IBEW Collective Bargaining Agreement and the handling of labor and diversity issues
Must have valid Driver License
Bachelor’s Degree in Business or Finance, or related discipline
Field Accounting experience
Supervising experience related to material ordering and receipting, or budgeting, timekeeping/payroll, or work order opening and closing
Supervisory and/ or team leadership experience in a regulated utility environment
Experience with analyzing workload, training needs, and developing employees to fill talent gaps, coaching, establishing performance metrics and tracking results to optimize productivity and quality
Experience working and building relationships within the IPSEC (Initiate Plan Schedule Execute and Close) Model
Experience managing cross-functional teams
Ability to achieve results through others by prioritizing activities, delegating and monitoring the progress of assignments, and holding employees accountable for results
Demonstrated thorough knowledge of substation ETS standards, substation Operations Manual, IBEW Collective Bargaining Agreement and the Accident Prevention manual Safety rules
Ability to work on and prioritize multiple projects concurrently in a team environment and independently with minimum supervision
Demonstrate the ability to integrate work across relevant areas, develop the business services to enhance customer satisfaction and productivity, manager risks appropriately, develop and execute business plans, manager information, and provide exceptional service to internal and external customers

165

Senior Supervisor Resume Examples & Samples

1) To Organize and monitor daily import customs declaration with both shift team leader
2) To Organize and monitor import customer shipment EDI declaration
3) To assist Supervisor to follow on any customs query
4) To communicate consistently with import CSSV and warehouse team on the import issue
5) To have good relationship with all customs officer, OGA department
6) To have good knowledge in processing the SIRIM application, Duty Draw Back application MITI application, AP application, MIDA application, Pharmacy clearance, B/G application and others OGA application
7) To have good knowledge in customs Tariff code and Tax exemption
1) To have daily 5 minute tool box with shift members before start the daily work
2) Check with import CSSV and warehouse team for import shipment to be urgent clearance or needs close monitoring
3) To check with customer on the clearance status of the shipment
4) To update import CSSV and the customer if any query from customs department
5) Handling and monitor special cargo / project shipment with import CSSV and customs department
6) To keep department Supervisor an update on any problem related to the import movement
3) Must be able to speak and write in English and Bahasa Melayu
4) Computer literate (Microsoft - Custom EDI system, e-Declaration, e-permit, Excel, Words and Power Point)
5) Must have good communication skills
6) Able to work in KLIA

166

Senior Supervisor Install Operations Manager Resume Examples & Samples

Minimum (5) five years’ experience in management of district operation activities and electronic industry experience
Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration and effective interaction with customer/company management
Pre Multiple Location/Remote Leadership Experience a plus
P&L management experience a plus
Ability to read and negotiate terms for standard construction contracts
Working Knowledge of applicable local, state and federal codes required
Proficient with MS Office as well as online systems

167

Senior Supervisor Resume Examples & Samples

Maintain a safe working environment for employees as the highest priority
Interprets and administers policies, processes and procedures that may affect subordinate work units
Work is reviewed for accuracy and completeness
Bachelor’s degree or equivalent years of directly related experience

168

EH&S Senior Supervisor Resume Examples & Samples

Provide leadership in developing, implementing and managing EH&S policies, procedures, programs and practices. This will include and it is not limited to; managing and coordinating a variety of EH&S aspects while revitalizing the emphasis in EH&S approaches
Responsible for all EH&S compliance with company, local, state, and federal requirements. This will include and it is not limited to; developing schedules, preparing permit applications and submission, including providing documentation to demonstrate compliances with all company and agency requirements
Point of contact for all scheduled agency inspections. Actively participate in internal and external discussions and meetings, with auditors, agencies, consultants & EHS corp. This will include and it is not limited to; participation in corporate sponsored safety & environmental audits and compliance reviews in support of the company EH&S process
Responsible for obtaining air and water permits, as needed, review monthly VOC and emissions records, coordinate timely disposal of hazardous waste and universal waste, maintain proper documentation. Track on time submission of all required reports and forms to appropriate regulatory agencies
Respond to EH&S incidents and leads the on-site emergency response team. Including providing technical support for on-going problem solving and safety investigations
Develop effective communication process to make EH&S priorities and performance visible. This will include and it is not limited to; consistently coaching and working with facility leadership to be a visible leader on all aspects of EH&S such as accident prevention, safe work practices and environmental compliance
Maintain and develop, when necessary, recordkeeping systems to support demonstration of compliance with requirements. This may include development of tracking spreadsheets and databases
Point person for all EH&S reviews (management of change process) in regards to capital projects, changes, modifications and introductions. This will include and it is not limited to; safety/environmental impacts, permitting and compliance requirements. Providing management with details of what will be required and permitting timelines
Review and inform leadership of any regulatory changes and prepares the site for compliance with these changes
Oversees training and inspection processes for all EH&S programs
Responsible for effective management of Workers Compensation matters

169

Senior Supervisor, Subrogation Resume Examples & Samples

Provides leadership over the Subrogation recovery process through file quality reviews, back-log prioritization, vendor relationship management, directing daily distribution of workload to employees with the responsibility for delivering monthly and year-end goals
Recommends improvements and solutions to operational processes of respective area of accountability
Mentor, coach and develop employees to operate within a team environment; performance management, talent management, leadership development, employee relations
Responsible for staff handling more complex claims requiring higher level of claims expertise, including arbitration filing

170

Mcfc Senior Supervisor Resume Examples & Samples

Full supervisory responsibility for the guarding operation at either the Etihad Stadium or the Manchester City Football Academy within the MCFC manned guarding contract
Work to the concept of being a member of the management team. As the Senior Supervisor you will have autonomy, team responsibility and accountability
Manage all site related incidents, problems or queries in the first instance
Set and maintain high standards of service and discipline, especially officer performance, appearance and behaviour, uniform care and image related matters
Maintain a 'firm but fair' approach to disciplinary needs to ensure the code of conduct is achieved at all times
Manage a fair and workable roster to company guidelines and authorise hours worked for pay purposes
Assist the Operations Manager in organising team training, continually assessing individual needs and requirements
Act as a motivator, ensuring that 'espirit de corps' is high at all times. Ensure any staff welfare issues are identified and managed appropriately
Assist in the interviewing and selection of potential staff
Complete care reports for all members of staff each month and enter on to the Operational Management System (OMS)
In the event that no other staff are available to cover contractual requirements stand in until solution is arranged
Ensure all contractual hours are completed and are rostered accordingly. Ensure all staff have achieved their contractual hours each month
Assist in the production and maintenance of site specific documents, including assignment instructions and training matrices. Ensure all site specific documentation is kept up to date
Maintain company documentation in an efficient and tidy manner, bearing in mind it may be called upon by Police, client or company in certain circumstances
Produce daily and incident specific reports to a set format and timeframe, for both G4S and our client
Complete a weekly supervisory report and assist the Operations Manager in the compilation of a monthly site analysis report
Responsible for the maintenance/accountability for all company equipment on site. Arranging repairs/replacements through management as necessary
Liaise with client point of contact on a regular basis, ensuring G4S management are kept informed of any issues
Ensure the Operations Manager is kept informed over any issues affecting the G4S team or Manchester City FC site
Attend Manchester City FC site meetings when requested to do so
Actioning and responding to all (assigned) workforce communications including reviewing holiday requests along with timely responses to any logged issues by the workforce. Obtaining advice and guidance when needed
Ongoing support and coaching to the workforce to ensure all staff are performing the role correctly when on site and maintaining all elements of public safety when working at sites
Demonstrable experience in the security industry at Supervisory level
IT literate with intermediate knowledge of MS programmes
Basic level of financial awareness
Valid driving license
Strong leadership ability with experience in supervising guarding teams on large and complex assignments
Experienced and competent in the production of written reports with a keen attention to detail
Strong work ethic with the desire to go the extra mile for both G4S and our client
Confident in speaking with Senior Management while conducting business as usual and when dealing with specific incidents
Calm under pressure and able to make important decisions unaided
SIA Door Supervisor and CCTV licensed
Strong organisational skills with the ability to plan ahead at all times, ensuring cover for holidays and sickness
Familiar with G4S systems and procedures including Sitelink, Signet and OMS
Familiar with G4S discipline and grievance policies and procedures
Experienced in rostering static guarding teams
Experience in working at sports grounds
Previous experience as a Senior Supervisor/Site Manager
First Aid qualified.People who applied for this job also applied for
Security Supervisor/C551/89350/1

171

Senior Supervisor Resume Examples & Samples

Lead facility safety programs and activities
Support a team building environment with a high level of associate involvement
Key participate on the site leadership team driving continuous improvement
Organize and manage day-to-day personnel assignments to ensure safe, accurate and on- time order fulfillment
Develop and execute the shift labor plan to achieve service and cost objectives
Ensure all associates complete established training programs for the assigned shifts
Mentor new personnel in providing systems training and SOP guidance
Interface with Manufacturing, Customer service and Transportation teams to ensure on-time shipping and all customer requirements are met
Apply lean principles and tools to continually improve operations
Maintain work areas in a neat and orderly condition in accordance with the Visual Management and 5S Standards
Achieve monthly thru-put goals & KPI’s to provide excellent customer service
Strong communications skills – written and verbal
Strong Computer skills proficient at Microsoft Excel, Word, Power Point
Experience with Warehouse Management Systems, SAP, TMS
Experience with problem solving tools with direct involvement in one or more of the following, Six Sigma, Lean Manufacturing
Analytical skills to include problem identification and resolution

172

Human Services Senior Supervisor Ses Resume Examples & Samples

A bachelor’s degree and one year of professional experience in the care and treatment of developmentally disabled persons
A master’s degree in Psychology or education can substitute for the required experience
Professional or non-professional experience as described above can substitute on a year for year basis for the required college education

173

Operations Accounting Senior Supervisor Resume Examples & Samples

2 - 4 years
Is considered as a subject matter expert (SME) of the various activities in the AP and T&E Operations
Excellent Japan and English written & verbal communication skills

174

S&D Settlements Senior Supervisor Resume Examples & Samples

Minimum 7 years working related supervisory role in daily operations environment, and preferably with more than 8 years working experience in related/similar field, especially in Securities Custody, and/or Global Markets processing
Specific experience in Securities related functions will be an added advantage
Flexible to work on Malaysia public holidays, and in non-standard /shift hours where required is a must
Team-oriented and ability to work under pressure
Self-starter with excellent attitude, communication and interpersonal skills

175

Senior Supervisor of Contact Center Resume Examples & Samples

Act as the project manager to transition new services, implement service changes and manage business relationships to ensure excellent service delivery and a continuous focus on decreasing contact volume and improving support systems
Accountable for understanding an in-depth knowledge of operational, procedural and technical support needs for all areas of support, and for translating those needs into service level agreements, reports, diagnostic scripts, procedures, knowledge base content and other tools as needed, to support service delivery in a high intensity 7 x 24 x 365 contact center
Partner and interact with management to drive operations that support cost and quality strategies. Provide regular updates to various levels of management and business partners to identify opportunities to mitigate support costs and improve overall support and service strategies
Mentor Contact Center Supervisors to ensure Analysts are accurately diagnosing, documenting, resolving or transferring problems in a timely professional manner service demeanor that is consistent with the Wawa Brand and exceeds quality standards
Follow and lead Company Crisis Management procedures and take action as needed during crisis situations to ensure support and consistent communications
Evaluate support technology, equipment, and training options and remain abreast of industry best practices for service delivery and Contact center management. Maintain and monitor Contact Center compliance in assuring Information security, privacy and confidentiality of customer, company and vendor information in compliance with company policies
Provide overall direction and support for Contact Center Operations Supervisors and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Ability to work with little or no supervision
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
Proven ability to achieve results through teamwork; remains open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, actively involves others to accomplish individual and team goals
Must have proven relationship management and change management skills, including collaboration, influence, and gaining alignment
Understands the contact center industry and customer service operations
Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment
Ability to work flexible hours and to be on-call based on a rotational schedule
Must be able to work during crisis management, special events, and inclement weather conditions to ensure uninterrupted service delivery
Ability to create statistical reporting and analyze data to recommend support model improvements
Knowledge of Microsoft Office Suite, Automatic Call Distributors (ACDs), Computer Telephony Integration (CTI), Integrated Voice Response (IVRs), Contact Management systems- CRM (i.e. Applix), and Web-Enabled Contact Center technologies

176

Transaction Capture Senior Supervisor Resume Examples & Samples

3 – 5 years work experience, preferably in Operations
Prior and proven experience in managing a small to mid size team
Prior and proven experience in achieving productivity saves and controls improvements
Good understanding of Market products, accounting, associated market practices and regulatory policies
Ability to work in a structured, high volume, time sensitive, high risk and demanding environment
Good analytical skills, positive attitude and good learning ability with great attention to detail and multi-tasking
Good interpersonal, teamwork, communication and presentation skills
Proficient in Microsoft Office , knowledge of Macros is preferred, and automation tools

177

Senior Supervisor Resume Examples & Samples

Process Safety KPIs
Work Management KPIs
Asset Management Objectives and associated line-of-site goals
Familiar with local, state and federal agency regulations regarding safety, emissions, and environmental compliance
Must have working knowledge of control, electrical and/or mechanical equipment. Also knowledge in insulation and/or welding procedures
Applicants must have a minimum of 5 years experience in the operation and maintenance of power generation equipment
Must have the ability to effectively supervise others
Must be capable of being certified as NYS Asbestos Handling Supervisor

178

Operations Senior Supervisor Resume Examples & Samples

Experience with SAP an asset
Importantly, from a culture perspective, this person will be passionate, results oriented, collaborative, have a strong work ethic and be self-motivated
Must have effective coaching and team-building skills
Proven experience providing training and leadership to staff
Able to problem solve and meet deadlines in a fast paced environment
Exceptional attention to detail required
Highly dependable and organized

179

Senior Supervisor, Embryology Resume Examples & Samples

Assist in the coordination and scheduling of activities of the department through hands-on technical support, delegation of responsibility and/or authority to departmental subordinates
Provide direct daily supervision and training of assigned departmental employees and assist management with related personnel tasks, including interviewing, hiring and disciplining of employees, evaluating employee performance, developing goals and objectives for assigned employees, determining work and vacation schedules. Review and approve timecards and overtime. Review training records
Serve as a model to departmental subordinates as it relates to effective time management, communication and utilization of resources. Provide leadership and motivation to departmental personnel
Monitor work of assigned employees to ensure adherence to proper breed and production SOPs, safety procedures and biosafety protocols
Oversee production, shipping, packing and surgery activities of assigned group(s), including SOPs and OORs. May oversee grain room personnel and activities, as applicable
Ensure proper record-keeping and report preparation. Generate internal and external reports. Report to management on operations-related issues
Review safety issues and Workers’ Compensation claims
Audit production rooms. [Need fuller explanation]
Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition. Ensure proper recycling and setup of cages in assigned area(s)
Review and ensure appropriate inventory levels of departmental supplies
May work on multi-site production projects
Provide training and mentoring to less-experienced supervisory personnel
Education: Bachelor’s degree (B.A./B.S.) or equivalent in life sciences or related discipline
Experience: 5+ years related supervisory experience in an animal production setting
Certification/Licensure: ALAT certification required
Other: Effective communication and interpersonal skills required. Demonstrated computer skills (data input, word processing) required

180

Senior Supervisor IT Services Resume Examples & Samples

Understand Devon’s IT Goals and rapidly move yourself and team towards goal achievement
Accountable for team’s performance, employee attributes, and team project delivery
Mentor and coach team members to excel at employee attributes
Responsible for developing, maintaining, tracking, and reporting on team Capital and G&A budgets
Responsible for managing all Human Resource activities for team members including but not limited to: hiring, yearly assessments, compensation reviews, and performance discussions
Develop, implement, maintain, and improve team procedures, guidelines, systems, and tools in a continuous improvement cycle
Ensure team members understand follow all procedures, guidelines, and policies
Provide recurring management reports, metrics, performance baselines, etc
Communicate effectively with customers to ensure solutions meet business objectives
Build solid, effective relationships with Peer Supervisors, customers, and other business leaders
Travel and after hours work (on-call) required
Core Competencies: Action-oriented, Personal Learning, Problem Solving, Listening, Organizing, Drive for Results, Developing Direct Reports, Managerial Courage

181

Applications Development Senior Supervisor Resume Examples & Samples

Design and develop high-volume, low-latency applications for critical systems, delivering high-availability and performance
Contribute in all phases of the development lifecycle
Write well designed testable, efficient code; Ensure designs are in compliance with specifications
Prepare and produce releases of software components
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Java, J2EE, spring, Hibernate will be the primary technologies used supplemented by strong technical appreciation of Oracle databases & GWT/GXT
The candidate will work closely with solution development team, interfacing team, functional team, business team, operation team, compliance team, and global/regional program/project stakeholders. This is a highly visible role in the organization requiring a combination of project management, technical and interpersonal skills to be successful
Responsible and accountable for the coordinated management of multiple projects delivery directed toward strategic business, regulatory and other organizational objectives
Interface with regional and global stakeholders to facilitate project lifecycle successfully
Manage multiple, concurrent global KYC projects through all phases of the project lifecycle for assigned functions/work streams
Represent as a Asia technology point of contact for respective work stream in the Global KYC program roadmap
Liaison with other subject matter experts within/outside the region to ensure end-to-end representation of the business need
Ensure timely follow-up and completion of assigned tasks covering the SDLC cycle in relation to KYC program OR BAU request (such as requirement rationalization, test plans and test Scripts review and coordination), as required
Identify key risks and issues and manage/track appropriate mitigation plans
Communicate status and risk to stakeholders and escalate as appropriate
Build credibility, establish rapport and maintain communication with stakeholders at multiple levels
Applies knowledge and understanding of the businesses to solving a great variety of business compliance problems - by working directly with the senior business leaders and other required stakeholders
6+ years of experience as software developer/programmer for Java/J2EE, Spring, GWT & Oracle
Good experience in Software Development Life Cycle, familiarity with Waterfall and Agile development models
AML/KYC functional knowledge is a plus
Experience in JBPM will be a big plus
Experience in global application development environment for AML/KYC
Skills: (technical skills)
Strong in Spring, Hibernate
Experience in GWT or any other UI related technologies
Experience in Oracle SQL queries
Experience with scheduling tools such as AutoSys
Bachelor’s degree in Computer Science/ Engineering or equivalent
Java Certification

182

Senior Supervisor Resume Examples & Samples

Report and present technical evaluation (performance, quality, added value)for higher management
Lead the activities of studying new features on different network elements
Lead the activities of studying the new Huawei and ALU RAN releases and recommending the target release for OE
Lead the LTE activities related to identifying, testing and validating all the new LTE features that should improve network performance and enhance customer experience
Lead the activities of testing and validating of new Huawei and ALU RAN features, software releases and corrective patches
Lead the activities of studying and testing transport features and identify the features that can bring saving or enhance performance
Manage with different technology teams (Transmission, RAN engineering, Optimization, Core engineering, data networks) and network suppliers to plan for the design and implementation of the pilot phase of the new feature/technology
Plan for deliverables covering clear recommendations and guidance for other teams regarding the new planned features and releases that should be considered in the budget of the coming years
Ensure effective testing plan is conducted for all trials
Report and present technical evaluation (performance, quality, added value) with solid recommendation
Ensure all test and validation documents are of required standard
Act as a source of experience for other technology teams for network development and new technologies
Find out new methods & techniques for improving network Quality and cost
Work with Orange R&D and skill center teams to prepare for the trials setup and evaluation criteria
Represent the link between RAN, transport and Core networks, must process an experienced knowledge in E2E network
Provide technical support and expertise to other team members
Support and coach other junior team members in doing the needed new trials and studying new features specially in the LTE related trials
Teach and train other junior team members to use all needed tools for trials
Minimum 4 years of experience, 2 of which in GSM/WCDMA telecommunication field
Strong experience in LTE RAN algorithms and features
Solid background in network E2E architecture and management
Very good English both spoken and written
French speaker
Very well established analytical skills
Good leadership and management skills
Solid technical and professional knowledge
Very good communication skills
High flexibility and adapting to change skills
Good planning skills

183

Senior Supervisor Resume Examples & Samples

Providing coaching to internal CCC team members on areas specific to excellence in quality, including but not limited to employee performance, quality rating scores, and employee effectiveness and customer interaction techniques
Providing supervisory oversight and leadership of staff, processes, budget, and procedures for a Residential Customer Specialists and/or Commercial Customer Service Representatives, including managing the execution of short and mid-term plans for operational effectiveness and improvement, and integration with the broader organization, and acting as the first line of escalated employee issues and to provide dispute resolution
Facilitating and encouraging teamwork focused on building and maintaining positive internal and external customer relationships
Engaging employees by linking organizational goals to higher level corporate accountabilities while meeting corporate diversity and equal opportunity expectations
Working weekends, holidays and non-traditional hours to cover a 24-7 operational environment (as needed) to support CCC Operations.Performing other responsibilities and duties as assigned
Must have at least three years of experience leading, coaching, and developing employees in a customer interfacing environment
Demonstrated experience in Customer Contact Center/Call Center
Demonstrated experience executing/implementing new skills and technologies in support of customer service activities
Demonstrated experience using Microsoft Word, Excel, and PowerPoint
Must be able to work weekends, holidays and non-traditional hours to cover a 24-7 operational environment (as needed) to support CCC Operations

184

Senior Supervisor Resume Examples & Samples

Assure that the highest standards of safety, quality and environmental compliance for all work locations are met, maintained and documented
Coordinate all post fault helicopter patrol activities for Trip/Recloses and Lockouts on an emergency basis including weekend call out as well as Emergency Storm events
Work with our internal safety partners to ensure that contractor Health & Safety Plans and Process Hazard Analysis documents are pertinent to the project, current, and adhered to
Plan and Coordinate the daily work activities of contractors for Transmission Maintenance Projects
Where required, plan and submit timely Line Outage Applications and serve as the authorized Clearance Person
Monitor project progress, document contractor or company crew activities and prepare monthly reports including unit progress and financial budgetary projections
Provide the interface between field functions and all service partners. Review engineering drawings, technical specifications, survey site locations for inspection & access considerations, and attend project meetings
Participate in or lead Incident Analysis Teams as required
Assure compliance to all Federal, State, Local and Company safety and environmental guidelines, laws and regulations
Provide quality assurance that work is performed in accordance with all specifications, company standards & procedures, and contract documents
Challenge efficiency, performance and value for National Grid while verifying the accuracy of contractor invoicing and project deliverable data
Develop and recommend alternate designs, materials, methods and techniques with the view to constantly improving technologies and deliverables to our internal clients
Prepare and present periodic oral or electronic written reports regarding work assignments and inspection maintenance progress
Ensure highest standards of professionalism are maintained when interacting with internal and external customers
Assist where required, with the interfacing and reporting requirements to all regulatory bodies
Two year degree in electrical engineering, construction management or four years work experience
Five years transmission or T&D line construction & maintenance supervisory experience, or ten years transmission or T&D field construction experience. Familiarity with various Hot Stick/ live line construction techniques preferred
Possess current certification for “Flying in the Wires & Obstruction Environment” or ability to obtain within 3 months
Valid driver’s license is required, minimum Class D, CDL Class A Preferred
Thorough understanding of electrical principles and hazards associated with electrical T&D work
Ability to read and interpret construction prints, electrical one line drawing’s and other pertinent documents
Strong Knowledge of federal, state local OSHA and company safety and environmental regulations
Successful candidates will be required as needed to travel and work throughout the service territory for extended periods of time (overnight stays, extended hours and weekends as needed) in support of emergency situations
Authorized and qualified “Clearance and Control” certification or have the ability to become qualified within three months of hire
Excellent interpersonal skills with ability to establish relationships at all levels, both internal and external to the company
Solid computer skills, including Microsoft Office (Word, Excel, PowerPoint, and Access)

185

Senior Supervisor, Accounting Resume Examples & Samples

BA/BS in Accounting
Preferably CPA
4+ years of supervisory experience. A background in public accounting would be preferred
Strong knowledge of US GAAP required, including foreign currency translation
Knowledge of IFRS preferred
Excellent organizational, analytical, and communication skills (both written and verbal)
Advanced knowledge of Microsoft Excel and Word
Knowledge of Oracle ERP, Noetix, and Hyperion a plus

186

Senior Supervisor, Landbase Mapping Resume Examples & Samples

Provides direct supervision to employees including assigning /evaluating work, approving timesheets, expenses, and performing appraisals
Monitors metrics/measures to assure optimal throughput, quality, and performance
Coordinates Survey Mapping work with Survey Manager to meet due dates
Provides Professional Land Surveyors Certification for documents and maps if called upon to do so
Supports Landbase Mapping Team by working with the Geospatial Equipment Data Maintenance (GEDM) Group
Attends all Real Properties Management meetings related to improving the Comprehensive Geospatial Information System (CGIS)
Supports Information Technologies (IT) Groups efforts to remedy any CGIS issues
Conducts monthly 1:1 meetings with each employee to solicit any personal or organizational issues or suggestions that they may have
Performs other responsibilities and duties as assigned
Land Surveyors in Training Certificate (L.S.I.T.) California
Seven or more years of experience performing Survey Field and Mapping related work
Two or more years of experience managing, supervising, or leading a team
California Professional Land Surveyors License (LS)
Bachelor of Science Degree in GIS, Geography, Business or other related discipline
Experience in Geographical Information Systems (GIS)
Experience organizing, leading or providing direction to cross-functional teams responsible for resolving complex issues or technical problems
Integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers

187

Applications Devevelopment Senior Supervisor Resume Examples & Samples

The candidate will be responsible for designing and building solutions for Employee Due Diligence application
Java, Spring will be the primary technologies used supplemented by strong technical appreciation of Oracle databases & HTML, JS, JQuery
The candidate will apply internal standards for re-use, architecture, testing and general best practices
The candidate will be responsible for Code reviews, test case reviews and ensure code developed meets the requirements, Component Design/ Coding/Unit Testing/Debugging, and Level 3 production support
6+ years in senior development role with experience on large and complex projects
Building web application screens and strong DB experience is required
The candidate should have very strong technical experience in the areas of JAVA, J2EE, Spring, HTML, JS, jQuery/ExtJS, AJAX and database design
Hands-on experience on Spring DI, Spring AOP, Spring Transaction, Spring MVC and Hibernate
The candidate should be proficient with Oracle PL/SQL
Experience in UNIX environment, UNIX scripts
Experience working on parallel development tracks at the same time is required
Experience in leading smaller development teams is necessary
Adhere to the SDLC process, and also ensure others follow process too
Should have root cause analysis skills, able to quickly analyze and interpret code and ensure that issues are resolved or escalated appropriately
Must have prior proven experience in coding, development and testing of programs and modules
The candidate should be proactive and should be capable to research and find solutions to the problem

188

Senior Supervisor Resume Examples & Samples

Meet or exceed AOP commitments for key production metrics
Formulate and install standard procedures and plans based on comparative analyses, methods, and costs
Drive for world class quality and safety utilizing root cause corrective action methodology
Provide the operations team with effective leadership, guidance, coaching, and communication
Facilitate a continuous improvement culture by instilling Plan, Do, Check, Act methodology
Create a work environment conducive to employee morale, motivation, and teamwork to accomplish performance objectives
Drive broader functional knowledge expertise and learning through the area of responsibility
Delegate goals to Value Stream Leaders and Team Leaders consistent with scope and capacity of processes and people
Monitor and evaluate Supervisor goals; driving for standardized effective solutions to existing problems
Audit Value Stream Leaders and Team Leader standardized work to ensure adherence to standard processes and procedures
Implement Spectrum Brands Operation System behaviors, systems, and processes to continually improve competitiveness
Communicate goal progress and roadblocks to Operations Manager
Establish and share best-in-class manufacturing processes with functional peers
Form effective and collaborative working relationship with all plant functions
Bachelor’s degree or equivalent in education and experience
3-5 years manufacturing leadership
Lean manufacturing techniques desirable
Leadership and integrity; manages by fact, achieves results, builds teams
Bias for action, assertive, decisive
Commitment to achieve key performance metrics and drive for continuous improvement
Vision and purpose, provides direction, inspires, and motivates
Customer focus, meets expectations, internally and externally, forms partnerships
High level communication skills both written and verbal
Demonstrates the ability to identify and develop high talent people
Establish sound organizational and computer skills
Lean certification training ( Lean Greenbelt or Blackbelt, Six Sigma)

189

Senior Supervisor, Accounts Receivable Resume Examples & Samples

Coordinate workload flow for daily work and special projects
Coordinate monthly billing process close
Reconcile retroactive billing changes
Update Standard Work Procedures
Coordinate with National Accounts, field offices, and Collections on billing issues
Manage Help Desks and ensure superior customer service
Map and post complicated transactions
Onboard and train new staff
Minimum 5 years of operations/accounting experience
Strong leadership and managerial skills are a must
Excellent communication skills: verbal, written and listening
Previous experience as a manager or supervisor; demonstrated experience coaching and developing employees
Must enjoy working in a team environment, be able to manage competing priorities, and possess a solid work ethic
Ability to work additional hours as required due to time-sensitive deadlines

190

Senior Supervisor Cell Products Resume Examples & Samples

Manage activities of cell culture teams to ensure cohesiveness and effective operations
Participate in cell production activities as required
Schedule egg deliveries and production timetables for orders based on customer demands
Communicate directly with cell products customers to resolve issues and discuss specific needs,
Visit customer laboratories to observe and offer suggestions for process improvements
Implement process improvements requested by customers
Direct building and equipment maintenance with approval supervisor. Work with outside contractors, electricians, plumbers, etc. on facility issues
Work with Technical Specialist and Supervisor regarding special products information, production and pricing
Interview and select qualified candidates for employment. Recommend, review, and approve personnel actions including hiring, promotions, and raises with assistance from Supervisor. Partner with Human Resources and Supervisor on disciplinary actions
Develop and maintain departmental SOPs. Develop and communicate departmental policies and procedures. Partner with Human Resources to develop and approve job descriptions for subordinates and communicate duties and responsibilities to employees
In partnership with Quality Assurance and Supervisor, participate in customer and regulatory agency audits
Oversee daily operational activities and supervise a group of non-exempt employees. Ensure optimum group performance
Education: Associate’s degree (A.A./A.S.) or equivalent in a biological science. Bachelor’s degree preferred
Experience: 6-8 years related experience
Certification/Licensure: Not applicable
Other: Able to supervise and lead others. Working knowledge of computers and Microsoft Office products
May not own or have contact with other birds or poultry.**

191

Finance Senior Supervisor Resume Examples & Samples

BA/BS degree in Finance, with 3+ years' work experience
Ability to manage operations through Finance lens (P&L and Balance Sheet)
Demonstrated team management experience
Strong Excel skills with ability to integrate financial data and develop new operational reporting
Flexibility towards role to incorporate new system/ process automation and/or other changes
Strong leadership and interpersonal skills with ability to motivate, influence, coach, and delegate
Ability to develop and sustain team relations
Intermediate MS Office skills (Excel, Word, PowerPoint) as well as BeX reporting
Prior working knowledge of SAP Trade Promotions Management a plus

192

Senior Supervisor Resume Examples & Samples

Bachelor’s degree in any related course
Good teamwork - Build team relationships that help the agents to meet goals and objectives
Good motivator- Capability to coach and counsel agents
At least 2 year(s) of working experience in the related field is required for this position

193

Operational Risk Senior Supervisor Resume Examples & Samples

Build and lead a team of ~8 Quality Assurance analysts to execute the CBSU Quality program
The role will interact with and present to Operations leaders in various other Compliance, Business and Operational functions, requiring a senior organizational stature and presence
Ensure the quality of KYC profiles submitted by various CBSU Operations teams is at an acceptable standard per corporate policy and regulatory expectation
Possess the managerial capability to hire, develop and retain a staff of QA analysts
Develop a solid set of MIS and reporting to inform management of key trends, opportunities and issues. Reporting from this group gets shared on a monthly basis with the head of the US Retail business, the heads of both Risk Management and the AML CBSU, the head of Citi AML, the Board Compliance Committee and the OCC
Maintain solid relationships with peers in Compliance, the Global Project Office, CBSU Operations, Business Operations and Operational Risk teams
Meet established daily targets for CitiKYC review and completion within Service Level Agreement timeframes
Escalate any business, control or regulatory issues expeditiously
2 – 4 years of experience in control, quality, risk, compliance, AML or audit roles
Experience managing analysts, potentially across different sites
Bachelor degree in Business administration, Economics, Engineering or related field; Masters degree a plus
Strong ability to work with various internal constituents
Proficient use of Microsoft Applications Package (Word, Excel, Access, Outlook, etc.)
Excellent accuracy and strong attention to detail
Good organizational skills - ability to multitask and prioritize
Knowledge of local regulatory KYC/AML requirements preferred
Knowledge and experience of the technologies and processes used in Citi preferred

194

Senior Supervisor, Cat-vit Resume Examples & Samples

Interacts internally primarily with subordinates, other supervisors and manufacturing and quality engineers
External interaction is typically with suppliers, and/or customers at various levels
3 years directly related experience, to include 18 months experience leading people

195

Supervisor / Senior Supervisor Resume Examples & Samples

Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner
Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively and feedback is given timely
Review and monitor the work of others; providing technical guidance when required, to ensure accuracy and timeliness of information
Monitor relevant Accounts Payable/Procure to Payprocesses in order to identify opportunities for improvement
Develop a climate providing motivation, participation and opportunities for employee initiative
Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies, processes and key control established by the department (including SOX, etc.)
Monitor all Service Level targets and Key Performance Indicators to ensure compliance
Pro-actively research, produce, monitor and analyze policy or other information to enable analysis of key themes and trends specifically related to the areas of Accounts Payable
Building a team environment, setting expectations to improve work performance and ensure employees are complying with policies and procedures and standards set forth by regulatory bodies
Oversee the operational workload of an allocated team within Accounts Payable ensuring allocated staff is fully utilized in order to deliver against agreed program of work
Implement procedural best practice in order to ensure all working practice (and where relevant, health and safety standards) are compliant with National Grid policies and regulatory requirements
Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with SDC and Accounts Payable Team policies and processes
Translate functional policy by designing procedures that drive greater efficiencies and performance within their own team and for National Grid
Band E employees are expected to deliver on the accountabilities listed above as well as those listed below
Bachelor’s Degree in Business, Accounting or Finance and/or equivalent work experience or business support experience
Experience in leading a team of individuals
Strong knowledge and working experience with SAP
Proficient in the use of Microsoft office products, including Power Point, Word and Excel
Ability to translate complex data requests into robust and optimized solutions
In-depth knowledge of the Procure-to-Pay and Accounts Payable Processes
Demonstrated ability to formulate and implement business processes and strategies with only general direction
Knowledge/experience with PEX framework (hubs, CPS’s, Blueprints, focused efforts, etc)
Detail oriented and be a creative problem solver
Results oriented with a focus on customers satisfaction
Exceptional verbal and written communications skills, analytical skills, problem solving and decision making capabilities, and interpersonal skills
Ability to take ownership of an assignment and progress independently to meet deadlines with accuracy; highly motivated to see task through to completion when faced with obstacles

196

Senior Supervisor Resume Examples & Samples

Supervision of all QC Micro laboratory testing
Supervision of sample receipt, retain storage and disposal
Sustain environmental monitoring program for Kite
Management and optimization of the Aseptic gowning training and qualification program
Management of QC Microbiology training program
Work with QC raw materials team to establish specifications and testing process of raw materials
SME on investigations of sterility and environmental excursions
Monitor and trend data

197

Electronic Catalog Senior Supervisor Resume Examples & Samples

Develop and track critical Channel Partner and Design Experience eCatalog metrics
Partner closely with Channel Partners to develop, define, and execute eCatalog timelines
Partner closely with Sales and Channel Marketing to communicate and train changes and enhancements
Manage vendor network and outsourced work efforts through careful expectation alignment and budget management
Deliver eCatalogs across all brands on-time and complete; Measure and improve catalog accuracy annually
Develop exceptional cross-functional relationships with Product Mgmt, Pricing, and Business Support Services to ensure all pricing and product data needs are understood and delivered on-time
Support multiple eCatalog technology platforms and develop/maintain a 3-year cross-vendor support plan
Engage Channel Marketing and Sales partners in eCatalog testing processes
Manage daily operations and contracts for team of outsourced cataloguers
Develop/maintain capacity and risk management plan for outsourced vendor support
Develop standardized catalog development processes; Map inputs and outputs to enable automated testing and metrics
Grow internal awareness of eCatalog technologies and marketplace usage
Develop tracking methods and SLAs for response to field concerns; Publish metrics monthly
Communicate and train Channel Marketing and Sales partners on eCatalog and Product Mgmt updates that impact design and ordering processes
Build processes to enable increased electronic ordering
Drive adoption of new tools and methods by reinforcing the designer and customer value proposition
Develop team and build strong succession plans
Support implementation of eCatalog designer experience enhancements
Consistently demonstrate the Six for Success: Be trustworthy, Commit to your team, Listen to understand, Serve your customer, Prepare & plan, Deliver the result
Ability to travel 10% or as business needs require
Bachelor’s Degree in Marketing or a related field
Minimum of 5 years relevant experience

198

Avionic Senior Supervisor Resume Examples & Samples

Plan and coordinate, in consultation with the SMU Maintenance Manager, Aircraft Team Leader and other Senior Supervisors, the aircraft Avionic requirements
Prioritise tasks in liaison with the SMU Maintenance Manager, Aircraft Team Leader and other Senior Supervisors
Highlight to the SMU Maintenance Manager, Aircraft Team Leader and other Senior Supervisors, any issues likely to impact the aircraft programme
First stage/Mandatory certification of completed maintenance, modification, or repairs carried out by the Avionics team
Ensure timely and accurate information is supplied when submitting technical queries
Works within the requirements of the SMU Quality System and RSAF Technical Orders
Ensuring that personnel allocated to tasks have the required authorisations and skills to complete the tasks in a timely manner
Limiting the requirement for overtime by effective planning and the use of flexi-time
Takes the appropriate action to address any poor performance, highlighted by inspectors or supervisors, by members of the Avionic team
When necessary, take appropriate action for the resolution of any disciplinary matters for any members of the Avionic team
Has responsibility, within his scope of delegated authority, for ensuring the personnel he is supervising, have the necessary knowledge, skills and authorisations to carry out allocated tasks and ensure that that task is completed iaw RSAF TOs/publications, any approved data and the SMU Quality system
Provides a level of direct supervision to personnel appropriate to their skills and competency to ensure that Engineering standards are maintained to the required quality standards
Investigates and provides reports on technical issues and accident/incident events of both Customer product and personnel
Ensures an effective house-keeping programme is maintained
Ensures that sound maintenance practices and documentation procedures are followed at all times
Before delegating any task, ensures all personnel are duly authorised and certified to accomplish the task
Ascertains that pre use checks are carried out as required, on the equipment used in the task he is supervising
Ensures accurate demands for replacement components/parts are placed ASAP
Monitors the forecast date for demands and in liaison with the SMU Maintenance Manager. Aircraft Team Leader and other Supervisors places, on the ‘critical list’ any that are likely to impact the programme
Ascertains whether serviceable and calibrated test equipment is available for the planned tasks, and if not informs the SMU Maintenance Manager
Familiar with RSAF Engineering paperwork processes
Must have post qualification experience of military fast jet maintenance support, at Senior Supervisor/Manager level within an operational military flying environment and proven ability to manage all levels of engineering personnel
Skilled in the use of the MS Suite of Microsoft Office (Word, Excel, power point)
Knowledge of BAE Systems certification and qualification procedures, RSAF maintenance procedures and practices and SMU contractual obligations
Completion of a Typhoon Avionic Maintenance course
Experience is using Trilogiview
Successful completion of fibre optic repair techniques course
A track record of meeting strict deadlines without compromising standards and quality

199

Senior Supervisor, Accounting Resume Examples & Samples

Supervise, support and lead a team (Account Payable, and two Financial Analysts) and coordinate their workload
Solid knowledge of bookkeeping and accounting principles, laws and regulations
Experience with ERP and relational database
Strong computer skills, MS Excel in particular (managing spreadsheets, creating charts and using advanced formulas)
Strong analytical skills to create detailed financial reports for decision making
Proven management skills
Team player and strong interpersonal skills
Organizational skills and ability to prioritize workload in urgent and short deadlines
Demonstrates initiative and leadership skills
Ability to act with professionalism, particularly in the face of adversity and difficult situation

200

Senior Supervisor Mine Operations Resume Examples & Samples

Skilled in following safety practices and recognizing hazards
At multiple mining operations
With mine development work
With project management
With Drilling and Blasting
With mine dewatering
With mine power distribution
With Modular Mining (Dispatch) or equivalent, Fatigue Monitoring (DSSi), CAT Terrain or equivalent

201

Senior Supervisor, Transmission System Resume Examples & Samples

Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the operation of the Bulk Power System process
Monitors changes to NERC, NPCC and ISO-NE Standards/Procedures. Updates Eversource's procedures/guides, as required, to ensure NSTAR compliance with industry requirements
Develops electric control room staff. Implements programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff
Coordinates the restoration efforts in collaboration with ISO-NE
Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch. Assists in the planning and implementation of technological enhancements for the Energy Management Centers
Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the operations and restoration processes
Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts
Responsible for safe and reliable operations of the Substations and Transmission System including operating, tagging, and work practices and standards
Coordinates the schedule of substation clearances to ensure reliable operations of the Bulk Power System. Conducts contingency studies and load flows to evaluate system limitations and risks
Performs the duties of a Transmission System Supervisor as required

202

Senior Supervisor Resume Examples & Samples

Safety, Health, Environment, maintaining a safe and healthy work environment
TPM in Administration, applying TPM techniques to administrative functions
Complies with the terms of the labor agreement
Complies with and implements company policy
Keep management informed of developments as they occur
Provides a physical presence in the workplace
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Knowledge of basic math
Analytical ability for solving complex problems
Knowledge of safety and environmental practices
Willing to work any shift assigned

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