Hospitality Supervisor Resume Samples
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Hospitality Supervisor Resume Samples
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SM
S Maggio
Savanah
Maggio
8854 Johanna Coves
Houston
TX
+1 (555) 793 5933
8854 Johanna Coves
Houston
TX
Phone
p
+1 (555) 793 5933
Experience
Experience
Philadelphia, PA
Hospitality Supervisor
Philadelphia, PA
Hartmann-Maggio
Philadelphia, PA
Hospitality Supervisor
- Assist with procedures involved for preparation and execution of on-site and off-site events and community relation opportunities
- Liaises will Conference Services on meeting and space management support
- Ensure that staff operate according to our standards for professionalism, customer service, sales, wine club sign-ups and that site policies and procedures are followed by all staff members
- Develops and maintains a Standard Operating Procedures (SOP) manual or online reference and knowledge base
- Assist in daily business functions, including opening and closing procedures for each business day. Ensure that cash accounting is correct and complete at end of business day
- Provides daily oversight of hoteling, reception, hospitality and meeting services in the Chicago office according to established policies, procedures and service agreements
- Oversees space and meeting support services including preparation of work stations/offices/meeting rooms, audio visual (AV), catering, tear-down, and stocking supplies
present
Houston, TX
Hospitality Supervisor
Houston, TX
Wolff-Howell
present
Houston, TX
Hospitality Supervisor
present
- Develops benchmarks/metrics to measure performance and customer satisfaction. Assesses results and recommends process improvements
- Generates departmental reports, surveys, etc. to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results
- Performs other tasks and special projects as identified by the management team
- Assist in staff hiring, orientation, training, supervising and evaluating performance
- Manages staff schedules and provides for coverage during unexpected staff absences
- Trains and develops the hospitality team to ensure high-levels of responsiveness, accuracy, service quality, communication and professionalism
- Assist in wine inventory control procedures which include ensuring write-offs are completed in an accurate and timely manner
Education
Education
Bachelor’s Degree
Bachelor’s Degree
University of Oregon
Bachelor’s Degree
Skills
Skills
- Supervises, motivates, rewards, directs and counsels employees as appropriate, ensuring that department policies, procedures and time and duties are followed
- Monitors all areas for compliance with standards for food safety (Date & labeling, expiration dates, etc.) and sanitation and general safety, ensure that tasks are completed as assigned. Ensure staff is in complete uniform. Pressed clean uniform, badge visible, skull cap, non skid shoes, no jewelry, false or polished nails, no false lashes)
- Enforces and follows cash handling policies and procedures. Ensures cash reports are completed accurately and timely, while monitoring and reporting security issues to ensure retail operations are secure. Ensure that all department recordkeeping is current, (Residents dining room, night pantry, floor stock sheets, etc.)
- Monitors Performance Improvement, QA, overtime, and helps control cost. Completes additional duties and projects as assigned
- Supervises patient tray line and retail outlets including Cafeteria, C-Store and Catering efficiently. Ensure that staff renders excellent customer service and quality service
- Patient Rounding, Tray Assessments Tray Audits and Employee Competencies completed as assigned
- Ensures that AYR guidelines are met. (Delivery times 45 min., scanning of trays tickets 95% compliance, tickets are not holding longer than 25 minutes, etc.)
- Other Duties: Performs other duties as assigned
6 Hospitality Supervisor resume templates
Read our complete resume writing guides
1
Hospitality Supervisor Resume Examples & Samples
- High School diploma or equivalent; college degree preferred
- Five years of supervisory experience in residence/housekeeping or related experience strongly desired
- Knowledge of Microsoft Office, fire safety procedures and customer service best practices
- Familiarity with Oracle/ADP and AS400
- Hospitality certification a must
- Excellent interpersonal, written and verbal communications skills
- Establish and implement operational procedures for the Housekeeping Department. Implement new methods and procedures designed to improve operations, minimize operating costs and effect greater utilization of labor and materials
- Work closely, on a daily basis, with guest room coordinator/front desk staff
- Supervise all cleaning staff. Plan and coordinate activities and objectives with shift supervisors and their crews
- Perform Quality Assurance inspections of all housekeeping work performed, or as directed, assuring consistent quality control. Arrange, through work order system, for the timely completion of repairs and cleaning assignments assuring proper levels of productivity
- Confer with Senior Property Director and Guest Room Director to resolve Building Services matters and recommend measures to improve operations and conditions of facilities and equipment in Guest Room areas
- Coordinate the daily inspection of assigned areas to ensure that cleanliness, safety and Association policies are being met
- Work with the Senior Property Director to complete defined objectives and tactical items; coordinate the day-to-day activities of Building Services
- Train all housekeeping staff on, but not limited to, proper cleaning techniques, proper safety procedures, quality assurance, customer service, etc
- Arrange for maintenance and repair of equipment and machinery
- Perform payroll, staff/work scheduling, and purchasing duties using Oracle/ ADP/AS400
- Maintain personnel files and monitor invoices
- Maintain financial records; monitor and prepare budgets
- Select and purchase equipment and supplies and maintain inventory. Maintain records and reports on staff supply purchases/consumption
- Provide administrative and clerical support to Senior Property Director
- Assist with updating policies and procedures, as necessary
- Implement and maintain housekeeping reports for guest rooms area
- Update reservations to ensure enhanced productivity with resources
- Provide daily staffing reports with communications to vendors
- Inspect guest rooms area for maintenance work
- Paint and maintain repairs in guest rooms area, under the direction of Property Director
- Ensure staff is informed through correspondence, emails, newsletters and voicemail, in accordance with agency expectations, contract requirements, and YMCA policy and procedures
- Actively participate in training session, designated meetings and special events
2
Hospitality Supervisor Resume Examples & Samples
- Ability to read, write and speak English; bilingual any other language a plus
- Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry
- High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations
- Excellent verbal & interpersonal communication skills required
3
Hospitality Supervisor Resume Examples & Samples
- To exhibit leadership and guidance to the tasting room staff and embody the Kenwood brand through education and experiences to all visitors
- Conveys the Kenwood story and winemaking techniques/philosophy to all visitors
- Responsible for daily appearance and product availability in the Tasting Room and retail area
- Ensure that staff operate according to our standards for professionalism, customer service, sales, wine club sign-ups and that site policies and procedures are followed by all staff members
- Communicate daily sales targets and motivates the team to reach set goals
- Coach hospitality staff on effective sales techniques in order to increase conversion rates (sales, wine club sign ups)
- Respond to customer requests, suggestions, or complaints. Act as first point of escalation for all customer service and employee issues
- Assist in staff hiring, orientation, training, supervising and evaluating performance
- Submit weekly timecards for tasting room staff. Understand wage and hour laws
- Assist in wine inventory control procedures which include ensuring write-offs are completed in an accurate and timely manner
- Oversee daily balance of wine inventory and restock orders
- Assist in daily business functions, including opening and closing procedures for each business day. Ensure that cash accounting is correct and complete at end of business day
- Maintain secure environment at close of day, ensuring final security and alarming of the Tasting Room
- Assist with procedures involved for preparation and execution of on-site and off-site events and community relation opportunities
- Oversee set up and execution of Trade and Special Events in the tasting room and host trade guests when needed
- Provide guests with an outstanding and unique Kenwood Vineyards hospitality experience through
- Ability to read, write and speak English; bilingual in any other language is a plus
4
Hospitality Supervisor Resume Examples & Samples
- Monitors all areas for compliance with standards for food safety (Date & labeling, expiration dates, etc.) and sanitation and general safety, ensure that tasks are completed as assigned. Ensure staff is in complete uniform. Pressed clean uniform, badge visible, skull cap, non skid shoes, no jewelry, false or polished nails, no false lashes)
- Enforces and follows cash handling policies and procedures. Ensures cash reports are completed accurately and timely, while monitoring and reporting security issues to ensure retail operations are secure. Ensure that all department recordkeeping is current, (Residents dining room, night pantry, floor stock sheets, etc.)
- Monitors Performance Improvement, QA, overtime, and helps control cost. Completes additional duties and projects as assigned
- Supervises patient tray line and retail outlets including Cafeteria, C-Store and Catering efficiently. Ensure that staff renders excellent customer service and quality service
- Patient Rounding, Tray Assessments Tray Audits and Employee Competencies completed as assigned
- Ensures that AYR guidelines are met. (Delivery times 45 min., scanning of trays tickets 95% compliance, tickets are not holding longer than 25 minutes, etc.)
5
Hospitality Supervisor Resume Examples & Samples
- Provides daily oversight of hoteling, reception, hospitality and meeting services in the Chicago office according to established policies, procedures and service agreements
- Supervises a team supporting internal customers and external guests with their hoteling reservation, meeting needs, and reception desk support
- Trains and develops the hospitality team to ensure high-levels of responsiveness, accuracy, service quality, communication and professionalism
- Models customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performance to the One Team Manager
- Oversees space and meeting support services including preparation of work stations/offices/meeting rooms, audio visual (AV), catering, tear-down, and stocking supplies
- Serves as the subject matter expert for Magnet, OnBoard, Navigator, ivisitor, Service Now, and AV equipment operation; provides training in the operation of all AV and meeting services-related equipment and software and/or other systems. Manages customer profiles and other related hoteling/telecom systems
- Resolves logistical and/or customer-related challenges; coordinates/negotiates with other departments/staff to develop acceptable solutions
- Develops and maintains a Standard Operating Procedures (SOP) manual or online reference and knowledge base
- Develops systems/processes to increase efficiencies
- Develops benchmarks/metrics to measure performance and customer satisfaction. Assesses results and recommends process improvements
- Generates departmental reports, surveys, etc. to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results
- Collaborates and trouble-shoots problems with ITS and Telecom, as needed
- Liaises will Conference Services on meeting and space management support
- Provides back-up to all areas of One Team, as needed
- Cross-trains in all One Team functions and becomes familiar with the roles and responsibilities of the Operations unit
- Assists with the oversight of One Team and/or One Team functions and/or other administrative duties as assigned
- Performs other tasks and special projects as identified by the management team
- Three to five years’ experience in a similar role, or job with similar skill sets, managing a team
- Bachelor's or Associate's Degree preferred; minimum high-school diploma required
- Two years relevant corporate experience, preferably in hospitality, service-oriented or customer-centric environment
- Minimum two years catering/food service background preferred
- Excellent technical experience, including strong Microsoft Office skills
- Ability to interact with all levels of professionals
- Excellent customer service and interpersonal skills
- Professional presence and positive demeanor
- Ability to work occasional overtime; nights and weekends
