Supervisor Services Resume Samples

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K Lynch

Keagan

Lynch

3178 Uriah Courts

Los Angeles

+1 (555) 325 2439

3178 Uriah Courts

Los Angeles

Phone

p +1 (555) 325 2439

Experience Experience

Los Angeles, CA

Supervisor, Student Services

Los Angeles, CA

Dickens Group

Los Angeles, CA

Supervisor, Student Services

1) Manage operations relating to inbound calls and emails and ensuring the highest level of customer services. This includes taking calls and responding to emails
2) Oversee customer satisfaction by providing accurate, key, and relevant information in a timely manner, and handling any customer complaints
4) Work closely with colleagues from across the entire Office of Admissions and other campus departments to stay up-to-date with information relevant for any inquires. Ensure this information is regularly communicated to student workers on a regular basis
7) Supervise a team of student workers (Admissions Assistants) and will be responsible for the recruitment, hiring, training, motivating, and retaining a diverse and inclusive group of students, and ensuring the Admissions Information Center (inbound call center) is staffed 40 hours a week
9) Occasionally help in on-campus admissions recruitment programs by way of assisting with securing room reservations, pre-programmatic logistics, or participating in programs on behalf of the Office of Admissions
10) Oversee the accurate documentation of incoming phone calls and email communications within a CRM system
11) Oversee tracking and assessment of incoming phone calls and email communications by evaluating call volume, popular call times, email volume, and evaluating outgoing email messages

Philadelphia, PA

Supervisor, Shared Services

Philadelphia, PA

Bahringer and Sons

Philadelphia, PA

Supervisor, Shared Services

Responsible for managing inventory system and non-stock receiving process, including physical tracking of material from receiving PO’s and electronic tracking
Manage team member time and attendance, department schedule
Arrange and keep track of team vacations and absences; as well as providing approvals for other team matters
Work with manager of Shared Services operations to support food and beverage locations property wide
Identify and initiate continuous improvement initiatives
Provide regular input to drive thoughtful and effective departmental decision making
Manage execution of programs and special projects; as assigned

present

San Francisco, CA

Supervisor, Account Services

San Francisco, CA

Krajcik LLC

present

San Francisco, CA

Supervisor, Account Services

present

Accounting, Finance
Develops and implements recognition programs to encourage and reward Representatives for meeting targets related to serving, solving and selling
Manages day-to-day account activities including contacting clients, monitoring daily workflow and overseeing projects
Controls expenses while meeting or exceeding system revenue goals
Ensures accurate employee compensation by tracking and managing time and labor
Collaborates with local HR to plan for and ensure mandatory team and individual training targets are met
Creates and implements marketing strategies and manages subsequent campaigns for business units, financial advisors and other internal clients

Education Education

Bachelor’s Degree in Business Administration

The University of Kansas

Bachelor’s Degree in Business Administration

Skills Skills

Excellent written and oral communication skills, as well as strong interpersonal skills
Gathering and compiling information and data and capable of presenting results to clients
Industry trends with the ability to determine and convey their potential impact upon various clients
Interact with management at all levels
Creative production processes
Proven negotiation, conflict resolution and relationship management skills
Marketing process and overall business knowledge sufficient to develop marketing strategies within the organization on inter-departmental, corporate, business-to-business, and/or client levels
Organizational, planning and time management skills – as well as a “roll up the sleeves” mentality – sufficient to independently oversee multiple projects from start to completion
Lead work groups on a daily basis, utilizing management competencies and leadership skills
Work with a wide range of constituencies in a decision-making framework

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Supervisor, Investor Services Resume Examples & Samples

Provide ongoing assessment of and improvement to investor services service model
Responsible for the day-to-day supervision and direction of the team and its resources in order to ensure the accurate and timely completion of work. Supervise and monitor the workflow for team members ensuring the fair allocation of work
Approve and coordinate staff vacations and time off
Contribute to department staff planning, including recruitment
Develop, motivate and mentor team members, helping to bring them to a high standard of knowledge and ability
Communication
Decision-making skills
Experience in the hedge fund or private equity industry an asset. Advanced degree and/or professional certification an asset
Motivated with ability to display initiative

Account Services Rep / Supervisor Resume Examples & Samples

Five or more years of customer service experience
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc
Ability to perform interest calculations and account adjustments

Supervisor Ii Mail Services Cwy Resume Examples & Samples

Applies organizational policies and assures adherence to departmental procedure
Bachelor's Degree or a minimum of 4 years relevant work experience
Minimum three years professional work experience
Minimum two years supervisory experience
Must have strong organizational skills
Must have a strong operations background
General knowledge of personal computers to include MS Word, Excel and PowerPoint
Operations background in the following areas is strongly desired: Mail Services, Logistics, Item Processing or Encoding
Ability to come in and hit the ground running
Strong familiarity with managing multiple shifts and multiple sites

Supervisor, Hedge Investor Services Resume Examples & Samples

Coaching/ Training Skills
Intuitive thinking skills
Motivational skills
Strong customer services focus
Experience in the hedge fund or private equity industry an asset

Supervisor, Policy Services Resume Examples & Samples

Manages day-to-day workflows of a team within the department that handles administrative as well as inbound call functions
Displays a high level of professionalism in their day to day interactions with staff and customers
May select, train, develop and motivate staff through evaluating performance and implementing corrective action as necessary
Resolves complaints and escalations through direct communication with customer or identification of appropriate team
Handles complex issues, including projects
Ensures distributor and policyholder goodwill by assuring prompt processing of transactions and inquiries
May communicate and correspond with agents, policy owners or insured/s to obtain supplemental information or to explain legal requirements in accordance to company regulations, state laws, and NASD, or SEC regulations, as required
May correspond with policyholders and field personnel explaining company policies and procedures affecting policy changes
Other duties as assigned based on divisional needs
Minimum 3 years in a call center or administrative environment

Supervisor, Shared Services Resume Examples & Samples

Responsible for managing inventory system and non-stock receiving process, including physical tracking of material from receiving PO’s and electronic tracking
Maintains job assignments
Manage team member time and attendance, department schedule
Supervise safety training
Complete annual performance appraisals as required
Accountable to help in the operation and tracking of Preventative Maintenance program
Supervise staff to ensure all procedures regarding the cleaning, repair and tracking of all Universal Orlando food equipment is properly maintained
Work with manager of Shared Services operations to support food and beverage locations property wide
Manage execution of programs and special projects; as assigned
Supervise special requests from field coordinators and managers to facilitate superior customer service
Meets with vendors for estimates and follows through with writing SOP and job completion sign offs
Checks different vendors for best possible prices on parts and equipment
3-5 years of food service and management; or equivalent combination of education and experience

Supervisor, Team Member Services Resume Examples & Samples

Supervises the daily functions of Team Member Services. Develops weekly departmental schedule and processes/analyzes weekly labor. Train, coach, develop and counsel the Team Member Services Coordinators. Establishes standards, monitors guest service, develops marketing plans, analyzes and prioritizes program offerings and develops operating procedures to drive business efficiency. Makes recommendations for process improvements and follows through to implementation changes. Develops monthly department service statistics
Plans and executes mid-scale company-wide team member events. Develops budget and executes to plan. Serves as project lead for events in developing overall plan, timelines, marketing plans, staffing plans, measurement data and follow up on lessons learned. Partners with various departments such as Catering, Events, Entertainment, Security and Operations to ensure flawless execution. Supports TMS Representative with Sports & Leisure program design and implementation
Assists with vendor (recognition and work life) partnerships to ensure efficient and effective administration and presentation of programs to team members. Serves as primary liaison between the company and vendors to ensure contract compliance and service delivery. Analyzes program participation metrics to measure value to team members, and uses data to provide enhancement and change recommendations

Investor Services AML Supervisor Resume Examples & Samples

Assist the investor services team and provide guidance on AML requirements for new investors
Acts as primary escalation point for more complex cases
Review and sign off new and existing investors AML files
Assist with compiling and providing AML training to the investor services team
Remain up to date on changes to legislative, regulatory and industry guidelines, and assist in managing the implementation of those updates, to ensure compliance with requirements
Assist with any regulatory or trustee visits in terms of AML information & processes, as required

Supervisor, Visitor Services Resume Examples & Samples

Answers calls to the company switchboard and works at the front desk as needed. Handles escalated calls or issues as necessary and shares information with team
Assists manager in budgeting, forecasting, and projects as needed. Participates in company telecommunications training and researches developments, forecasts company requirements, recommends changes and deploys telephony tools
Develops and maintains operations manuals for switchboard and front desk
Directs and supervises reception team. Interviews applicants, hires, terminates, and conducts performance reviews and updates. Provides training for all reception partners regarding equipment, policies, and procedures and fosters their learning and development
Manages telephone, front desk, and conference room scheduling operations including advanced use of scheduling software to manage conference rooms in field offices and the Starbucks Support Center
Tracks, manages, and forecasts call volumes. Determines and schedules resources needed for efficient, timely service at the phones or the front desk
Use of general office procedures and equipment (5 years)
Reception or switchboard (3 years)
Supervision (2 years)
Telephony and scheduling technology (2 years)
Ability to organize information
Advanced knowledge of Microsoft Outlook meeting scheduling software
Current knowledge in telecommunications
Customer service supervisory skills

Supervisor Global Portfolio Account Services Resume Examples & Samples

For US & India Only: Master’s degree in business, economics, or finance. Six years of experience inclusive of two years of supervisory and/or team lead experience
For Europe Only: Master’s degree in business, economics, or finance. Proven experience in the financial services industry
Previous investment industry experience preferred
Previous experience with market registrations, cross boarder taxation, or derivative documentation highly preferred
Experience in client service, investment operations, project management, or product development
Fluent command of the English language – spoken and in writing - grammar, spelling, vocabulary
Knowledge of generally accepted office practices, procedures and equipment
Ability to communicate effectively both orally and in writing, and to establish and maintain cooperative working relationships with persons contacted in the course of performing responsibilities, including Company management and outside business associates
Strong attention to detail, quality and organizational skills
Proven ability to work under pressure in a dynamic environment
Good facilitation, mediation, negotiation, and persuasion skills
Ability to organize, prioritize workflow and coordinate the work of others
Fair knowledge of trade life cycle from theoretical & technical perspective
Provide technical guidance to other department staff
Act as lead to lower level staff
Supervise nonexempt and exempt staff; make hiring, termination, promotion and merit decisions
Strong interviewing skills with the ability to identify and hire qualified candidates
Ability to help set direction and guide staff to desired results
Ability to facilitate others to adapt to change

Supervisor, Architectural Services Resume Examples & Samples

Manage, update and maintain Archibus 21.3, for new hires, construction, occupancy changes
Develop and maintain internal space standards, policies, and procedures for space assignment and utilization
Collaborate effectively with the Corporate Facilities Staff and other groups on space planning exercises
Conduct fit studies, research and compile data, and prepare comprehensive space plans, reports and recommendations that will help drive the business
Facilitate and coordinate moves including fit studies as requested
Manage the new hire processes with cross-functional teams
Direct move activities and serve as a liaison between departments
Coordinate quarterly space audits in conjunction with mail room staff
Update AutoCAD & PDF plans bi-weekly, update polylines as projects are completed and occupancy changes
Assign room categories, room types and standards as required
Manage other projects as directed
Bachelors’ degree in architecture, Engineering, Interior Design, Planning, Business Administration or related technical field with 3-5 years related experience in space planning, utilization and administration or equivalent directly related applied experience
Knowledge, skill and ability to manage computer-based facilities and space management systems; AutoCAD 2015, Archibus 21.3 Smart Client & Web Central, Microsoft Office Suite experience required
Strong, analytical, organizational, and time management skills, with exceptional planning, and communication skills
Ability to provide exceptional customer service and effectively work will all levels of a diverse organization
Self-motivated, and be able multi-task to effectively organize responsibilities to achieve goals & objectives
Able to accept input from multiple sources & in varying formats, and generate standard plans to solve space issues
Strategic thinking skills & able to build on teams ideas to innovate and think of different solutions and approaches
Analytical skills to create, interpret, and recommend planning options. Able to understand how to calculate a customer’s space requirements and fit them into any given space
Follow directions, work independently, exercise initiative and good judgment in the performance of duties and participate in a team environment
Manage multiple projects/assignments to meet tight deadlines and track progress

Supervisor Trial Balance Services Team Resume Examples & Samples

Management of external vendor relationship through monitoring of Service Level Agreements, error logging and ongoing challenge and review of the offshore outputs
Taking onshore accountability for P&L and Balance Sheet, and continuing to develop onshore subject matter expertise around the front-to-back process and control environment
Participation in a variety of change programmes including risk management system upgrades, internal and external-driven projects and improvement of month-end close processes
Act as liaison with trading desk, Valuations, front-office support, Operations, Finance and Regional Reporting, to discuss and resolve ad hoc issues concerning bookings, valuations, new business, reporting requirements and other areas
A firm control mindset with attention to detail and the ability to robustly challenge our offshore partners and other teams when required
Accounting qualifications are highly desirable
Experience in fixed income products is desirable, particularly in the context of previous experience in a Product Control role
A strong personal drive to investigate and determine solutions to potentially technical problems, and to drive projects to successful resolution

Supervisor, Core Services Resume Examples & Samples

Coordinates with other departments as needed to schedule furniture moving, hanging items and removing debris
Distribute building access cards, request activations and deactivations from property management
Responsible for locating the best possible pricing and services from vendors
Processes all PO/non-PO invoices for payment; ensuring appropriate coding and approvals as required by Accounts Payable procedures
Researches, coordinates and submits new vendor contracts for CORE Services; tracks and develops reports to identify progress; acquires and maintains vendor COI’s
Prepares and submit monthly and quarterly journal entries for the reclass of non-staff parking, parking validations, courier expenses, and postage
Develop and conduct Market competency training sessions for Nashville CORE Services
New vendor setup coordination, FSA execution when applicable
Understands Viacom policy as it relates to ergonomics; schedules all ergo assessments for GBS staff and procures and arranges installations of equipment recommended by ergonomic specialist
Performs daily walkthroughs to ensure the facility is functioning at its peak performance
Updates seating chart, and space plans utilizing PlanON for all TN locations
Develop space planning checklist for reclaiming space after employee termination and preparing space for new employee arrival
Manage and participate in the development and implementation of goals, objectives, policies and priorities for CORE Services (i.e. SOP and BCP)
Oversee integration of green products used by vendors in conjunction with Viacom’s Lean to Green initiative
Works with CORE Services Manager to communicate relevant information on facilities programs/projects locally and regionally
Research and implement Safety Leader training opportunities, hold quarterly update meetings
Supervise and cultivate direct reports (intern)
Serve as mail services for location: collect mail, prepare interoffice packages, maintain package receipt file
Handles all vending services for all TN locations; to include ordering
Assist CORE Services management regarding all building maintenance for the operational systems, ensuring that they operate at peak efficiency
Coordinates repairs in the building, including but not limited to general maintenance duties such as; painting, moving and modification of furniture and equipment
Prepares and presents work plans and project budgets
Supervises the completion of special projects as appropriate, including special events setups and breakdowns
Assist in the coordination of Safety Week and other CORE Services programs and events
Performs any other tasks or functions deemed necessary to the operation of the business and CORE Services as observed by management
Two years’ experience as a Facilities Coordinator or related position
Prior experience interfacing with vendors
Proficiency with MS Office (Word, Excel, Outlook)
Prior experience with SAP and space planning software preferred
Must have excellent organizational skills, attention to detail, ability to prioritize and manage number of projects at a time with calm demeanor
Excellent time management skills needed
Must have great customer service, interpersonal skills and relationship building skills

Supervisor, Guest Services Resume Examples & Samples

Supervise resolution of guest complaints. This includes resolution of in-park, hotel, telephone, email and letter guest complaints and the correspondence to follow up with the complaint. Sets up compensation (hotel stay, meals tickets, discounts and merchandise) thorough documentation of guest experiences. Works with other management teams to resolve issues and supports other departments with guest services issues
Completion of administrative responsibilities for the department to include team member schedules, time and attendance reconciliation and weekly labor summaries. Responsible for team member minors and enforcing the labor laws within assigned areas
Mentor and counsel team members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards. Provides communication of accurate information with regards to ADA compliance
Accompany guest to hospital, depending on situation. Responsible for keeping UO Management, Risk Management, Legal, Publicity, Security and Health Services notified of situation. Makes proper arrangements for family while guest is in hospital
Work with the Finance department to ensure that the most accurate labor reporting and non-labor reporting is provided. Sets up a non-labor budget for three operating areas and then maintains it throughout the year
Facilitate meetings with the Guest Services Improvement Team, Lost and Found Coordinators and Senior Coordinators. Also attends weekly staff and special event meetings
1-3 years guest service experience required; or equivalent combination of education and experience
Regularly (2/3 of the time or more) talk or hear; and use hands to finger, handle or feel objects, tools or controls
Frequently (1/3 to 2/3 of the time) stand; walk; sit; stoop, kneel, crouch or crawl; and reach with hands and arms
Occasionally (1/3 of the time or less) lift and/or move up to 25 pounds
Frequently (1/3 to 2/3 of the time) frequently exposed to outdoor weather conditions
While performing this job, the noise level in the work environment is: Moderate noise

Supervisor, Shareholder Services Resume Examples & Samples

3-4 years experience in Shareholder Services, preferably in a similar role
Good knowledge of the other parts of the Funds industry
Computer literacy including Microsoft Office products

Advanced Services Proj Mgr Supervisor Resume Examples & Samples

Leads a team of project managers responsible for the coordination and successful implementation of Advanced Voice services
Manages the day to day activities of a team of project managers
Assigns and load balances work across a team of project managers
Directs and monitors implementation across all Divisions and Regions ensuring compliance of best practices
Reviews and validates data within Order Management tools to identify risks, issues and gaps; works with cross functional teams to mitigate risks
Provides strategic support for Advanced Voice service deliveries as follows: (1) resolves systemic process gaps and issues, (2) identifies systemic tasks completion issues and develops solutions to resolve, (3) defines standards and implements appropriate quality assurance reviews to ensure compliance and (4) provides new product and systems (i.e. process, procedures, training, documentation, etc.)
Is proactive in identifying and implementing process improvements that will ensure the operational efficiency of the team and the success of the implementation of services
Conducts regularly scheduled team meetings, one-on-one to ensure the team and Project Managers are appropriately informedin order to create a quality customer experience
Partners and collaborates with Divisional and Regional teams to ensure alignment around implementation and improving the customer experience to ensure operational goals are met
Resolves issues affecting implementation, scheduling, quality, etc. Escalates issues requiring action or decisions to Manager, as necessary
Prioritize the activities, provide administrative support and manage the performance of direct reports
Hires, coaches and evaluates order management personnel in compliance with Comcast requirements for employee performance management and provides feedback to the team
Maintains effective business and field leadership communications and relationships

Supervisor Shareholder Services Resume Examples & Samples

Respect RBC Values (Service, Teamwork, Responsibility, Diversity, Integrity)
Manage the day-to-day Com activity, including the verification, delivery of reports and accuracy and timeliness of cash processes
Be the main contact person for the transfer agent and senior transfer agent population in relation to day to day activity
Have responsibility for ensuring that accurate and timely client servicing is a priority when dealing with and responding to day-to-day commissions queries and requests
Monitor workloads and coach team members, as well as dealing with and escalating matters of concern to the appropriate levels
Ensure that we met client expectations in terms of services by monitoring accuracy and timeliness of all deliverables
Microsoft Office products

Member Services Evening Supervisor Resume Examples & Samples

Serves as the evening supervisor and lead front line Member Services associate
Responsible for communicating with patrons, processing membership and program transactions, troubleshooting incidents and injuries, managing towel service, and enforcing facility access policies
Reconciles employee transactions and deposits nightly cash-outs
Manages the inventory and audit of pro shop items and branded merchandise. Monitors the CSI inventory database and updates items on a weekly basis. Communicates all ordering needs to the Director of Member Services
Responsible for the management of the Zesiger Center lost and found. Disposes of items that have been in our possession for 30+ days. Documents and delivers all valuables to the MIT Police on a monthly basis
Updates and monitors squash court, golf range, and outdoor tennis reservations
Distributes and maintains upkeep of rental group access lists and event SOP forms
Enhances the lives of our community by demonstrating the type behavior and decision-making skills that are in line with our quality standards (Safety, Approachability, Knowledge)
Collects patron comment cards, prioritizes, and communicates to the Member Services management team
Assists with POC trainings, position manual development, and administration of POC meetings
Documents and submits facility work requests as necessary
CPR for the Professional Rescuer, and AED and American Red Cross First Aid certifications required within 30 days of start. MIT can provide certification if not already held
Must be open and flexible to work during all operational facility hours. Required to work evenings and some holidays
Ability to multi-task as well as work quickly and accurately
Excellent customer service skills and ability to communicate with a diverse community
Computer proficiency including at minimum Microsoft Word, Excel, Outlook
Experience with POS software systems and cash handling preferred

Deposits & Operations Services Production Supervisor Resume Examples & Samples

Assist Department Manager in coordination, planning, scheduling and execution of all activities within assigned team. Lead and develop staff to ensure goals, deadlines, and objectives are met
Ensure training and developmental requirements for new and or existing associates are fulfilled
Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines
Monitor departmental performance and make/implement recommendations for improvements in efficiency, as appropriate
Monitor expenses to be in compliance with budget process
Work with management to establish key process indicators, deadlines, and other measurable goals that ensure team success
Prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner and in accordance with the established retention schedules and corporate and departmental guidelines for client confidentiality and accuracy
Adhere to clean desk and information security policies, protecting client confidentiality at all times. Report deficiencies to management, as appropriate
Identify and immediately report potential operational risk concerns
Comply with all Human Systems guidelines as they pertain to Family and Medical Leave Act (FMLA), attendance, disciplinary action, and associate confidentiality
Two years of related experience
Enhanced leadership skills
Effective interpersonal, verbal and written communications skills
Effective analytical, problem identification and resolution skills
Ability to prioritize and manage time effectively in order to meet established deadlines
Ability to work in an area governed by production standards
Ability to work flexible hours, evenings, weekends, holidays and overtime, as required

Supervisor, Davita Guest Services Resume Examples & Samples

Bachelor’s Degree. Equivalent years of work experience may be considered in lieu of degree
Strong written and verbal communication skills required. Other qualifications include strong customer service skills, troubleshooting, and problem solving skills
Intermediate computer skills and proficiency in MS Office including Word, PowerPoint, Excel, and Outlook
10% travel required

Supervisor Clerical Services Resume Examples & Samples

Coordinating, supervising and is accountable for the daily activities for clerks (data entry, scanning, filing archiving, distribution of functions)
Oversee staff time off requests and time edits
Engage staff, identify performance needs and success
Gather/enter data required for reports and document distribution
Ensure records and files are stored and managed in accordance with policies and regulations
Oversees/maintains office equipment and supply ordering
Develops plans to meet short-term objectives
Identifies and resolves operational problems using defined processes, expertise and judgment

Supervisor, Policyowner Services Resume Examples & Samples

Plans, organizes, staffs, leads and controls activities pertaining to Policyowner Services including: Planning projects and capital and human resource budgets; interviewing, selecting, and training subordinates; monitoring and appraising performance of direct reports to hold them accountable for end results including human resource management; coaching and motivating direct reports; administering disciplinary action as needed; administering compensation to direct reports; ensuring that Policyowner Services complies with affirmative action guidelines
Ensures all daily activities support the area efforts to meet or exceed corporate policies, procedures and/or directives. Ensures all new legislation, mandates and legal requirements are analyzed and information is disseminated to the appropriate functional areas for review and implementation. Identifies areas of noncompliance, developing procedures to modify and/or enhance existing processes and initiates corrective action
Collaborates, evaluates, recommends and assists with the implementation of various risk management strategies, guidelines and programs in alignment with maintaining the financial viability of the organization
Assists in the efforts regarding the implementation of risk management policies, procedures and processes and advocates for organization-wide efforts to protect policyowners, producers and the company
Assists with the definition and implementation of risk solutions that help optimize operations
Assists in the development and implementation of programs to ensure profitability for the company through vendor contracting and management, third party payers and other areas of exposure to operational risk
Organizes, monitors, measures and controls area workflow, establishes and maintains quality and time service standards assuring timely service to internal and external customers, while ensuring expenses are managed appropriately. May develop and implement quality assurance programs
Develops staff through training, communication and delegation of responsibility. Establishes, implements and monitors training requirements and effectiveness. Develops and demonstrates strong leadership skills in the areas of talent, visionary and business leadership
Establishes and maintains effective internal and external working relationships within division and throughout the Companies to ensure support and attainment of Division and Corporate goals and objectives and ensures effectiveness of the operation
Leads and participates in project activities initiated to enhance customer satisfaction, corporate profitability, productivity and/or quality. Researches and analyzes trends and changes across operations, based on customer feedback, as well as the overall insurance industry and develops related plans to improve operational performance
Monitors Underwriting activities for Reinstatement functions. Ensures the proper selection of risk as determined by established processes and practices, and ensures policies are processed within guidelines. Collaborates with Legal, Compliance or other internal parties as appropriate for decisions outside guidelines to ensure appropriate assessment of risk
Supports operational risk activities for all products sold and administered by the Companies, while meeting or exceeding expense management objectives
Monitors daily operational risk activities including quality and quantity of work and corrects minor workflow problems
Ability to maintain composed during times of litigation and/or settlement for the Company, or trips to the Department of Insurance to discuss the Company's processes
Effective management skills, strong leadership, analytical, decision-making, communication and human relations skills
Demonstrated effectiveness in managing in an operational risk environment
Ability to effectively organize and manage multiple projects and activities
Sound and independent judgment and the ability to think and conceptualize beyond existing barriers, methods and practices
Ability to influence others to gain support
Ability to work effectively in a fast-paced, dynamic environment
Understanding of corporate policies, philosophies and objectives
Seasoned insurance background with an understanding of Company products and distributions
Creativity and resilience
Knowledge of business processing functions including systems technology and related federal and state regulations
Personal computer operation with skills in various software applications including word processing, spreadsheet, electronic mail and presentation
Three plus years industry or related management/risk experience

Supervisor of Field Services Resume Examples & Samples

Trains FSTs on supervisory functions to assist in day-to-day operations and to provide backup support when not available
Schedules FST's to ensure complete field coverage. Notifies NRC of schedule and schedule changes
Conducts FST performance evaluations both directly with FST's (perform ride-along and prepare audit reports) and formally. Implements remedial training, disciplinary action, and incentive and rewards programs in accordance with GTECH policies
Follow guideline from Learning Tech Services to deliver training programs to new hires or FST's requiring remedial training

Supervisor, Access Services Resume Examples & Samples

Supervises the department’s day-to-day operations as they relate to Hospital Billing, Emergency Department Registration, Admitting Registration, and office management, as applicable
Supervises and evaluates the performance of the staff including, but not limited to
2+ years progressively responsible related work experience in patient registration
Working knowledge of MS Office tools: Excel & Word
Ability to have flexible schedule for evenings and weekends
Associates or Bachelors degree
2+ years of leadership experience
Experience managing Union employees

Supervisor Administrative Services Resume Examples & Samples

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum three (3) years of experience supervising a multi-disciplinary staff of non-exempt and entry level exempt employees
Experience conducting training programs
Experience with budget management

Supervisor Enviornmental Services Resume Examples & Samples

Supervises employees in daily operations and evaluates performance
Continuously inspects assigned areas to ensure high quality of cleaning and maintenance is being performed
Maintains staffing levels, approves and schedules paid time off and leave requests
Ensures cross coverage
Improves procedures and processes
Analyzes work flow and procedures. Identifies and implements opportunities to improve speed, quality and effectiveness
Three years of experience as a work leader, team lead of project manager, or one year of supervisor experience in a related field
Previous environmental services or housekeeping experience is highly preferred
Excellent communication and interpersonal skills required

Supervisor Administrative Services Resume Examples & Samples

Supervises the day-to-day activities in accordance to ensure quality and/or quantity goals are met
Identifies, coordinates and implements projects and/or programs to improve the quality and cost-effectiveness of operations
Reviews department/unit/area performance
May perform, especially in staff or professional groups, ongoing operational tasks of organizational units
Provides training, coaching, and professional development
Conducts performance evaluations and salary reviews for assigned staff
Resolves grievances
Accountable for non-payroll budget expenses
Participates in the budget planning and preparation process of assigned work units to meet the fiscal goals for capital, payroll and nonpayroll expenses
Provides support and advice to management
Conducts analyses and produces management reports

Supervisor, Student Services Resume Examples & Samples

1) Manage operations relating to inbound calls and emails and ensuring the highest level of customer services. This includes taking calls and responding to emails
2) Oversee customer satisfaction by providing accurate, key, and relevant information in a timely manner, and handling any customer complaints
3) Provides appropriate follow through to ensure quality customer service
4) Work closely with colleagues from across the entire Office of Admissions and other campus departments to stay up-to-date with information relevant for any inquires. Ensure this information is regularly communicated to student workers on a regular basis
5) Oversee office-related logistics including but not limited to: office supplies for the Admissions Welcome Center, daily opening of the Welcome Center, and other logistical duties as needed
6) Respond to special requests for materials and giveaways appropriately
7) Supervise a team of student workers (Admissions Assistants) and will be responsible for the recruitment, hiring, training, motivating, and retaining a diverse and inclusive group of students, and ensuring the Admissions Information Center (inbound call center) is staffed 40 hours a week
8) While this position does not have direct budget responsibilities, it will approve payroll for student staff, and remain cognizant of available payroll hours for student employees and ensure that the number of student employees and/or the number of hours worked does not exceed approved standards
9) Occasionally help in on-campus admissions recruitment programs by way of assisting with securing room reservations, pre-programmatic logistics, or participating in programs on behalf of the Office of Admissions
10) Oversee the accurate documentation of incoming phone calls and email communications within a CRM system
11) Oversee tracking and assessment of incoming phone calls and email communications by evaluating call volume, popular call times, email volume, and evaluating outgoing email messages
12) Other duties as assigned

Supervisor Managed Print Services Resume Examples & Samples

Lead and guide the team to provide Account Delivery Management Service to MPS customers
Be the primary contact for Country and Sub-Regions Delivery Managers for MPS business related topics
Ensure customer satisfaction and solid financial deal management for accounts managed by RMC ADMs
Responsible for the overall business success of the RMC ADM services delivered for specific EMEA sub-regions
Responsible for individual and team productivity and accountable for achieving performance, quality and efficiency targets
Establishes strategies and business plans to support/drive improvements for growth, efficiencies and customer/employee satisfaction
Ensure that the team applies the standard PPS MS delivery processes and procedures to manage customers and business requirements and complies with Audit and SBC standards
Provide specific business knowledge to the team, support problem resolution and escalation management
Manage hiring and training of new team members; ensure they receive proper mentoring within the team and monitor the overall progress
Provide guidance, timely feedback and development support to each team member on an ongoing basis
Customer oriented with strong English language skills, written and verbal
Proficient German language skills preferred
Self-starter with strong organizational and interpersonal skills
Ability to interact at all levels of Customer Management
Solid financial skills and business acumen
Focused on results with good planning skills
Recognize the potential of team members, support their development and career progression
Excellent team player and influencer
Strong influence and negotiation skills in cross-functional teams, also virtual teams
Ability to find the right level of assertiveness and make timely decisions aligning customer needs, business requirements and HP's Standards of Business Conduct
Ability to manage conflict and complex situations and escalations
Ability to prioritize and manage peaks of workload
Ability to apply business acumen and to find the right balance between being pragmatic and operationally excellent
Ability to easily adapt to organizational and structural changes
MS Office applications
Project Management Methodologies – desirable
ITIL foundation, processes & tools knowledge – desirable
Technology knowledge and background - preferred

Supervisor, Administrative Services Resume Examples & Samples

Supervises the day-to-day activities in accordance to ensure quality and/or quantity goals are met. Identifies, coordinates and implements projects and/or programs to improve the quality and costeffectiveness of operations
Ensures projects are completed on schedule following established procedures and schedules. Estimates personnel needs and assigns work to meet completion dates
Reviews department/unit/area performance. Develops operating and customer service procedures. Ensures compliance with department/organization policies/procedures. May perform, especially in staff or professional groups, ongoing operational tasks of organizational units
Supervises, coordinates and provides leadership to and reviews the work of assigned staff. Provides training, coaching, and professional development. Interviews and recommends candidates for employment or termination. Conducts performance evaluations and salary reviews for assigned staff. Resolves grievances
Assists manager with development of short and long-range departmental goals and objectives. Accountable for non-payroll budget expenses. Participates in the budget planning and preparation process of assigned work units to meet the fiscal goals for capital, payroll and non-payroll expenses. Provides support and advice to management
Serves as a liaison between management, other departments, subordinates and/or members. Resolves problems and complaints from client departments, other managers and/or members. Conducts analyses and produces management reports
Experience with procedures/policies/regulations in a specific functional area

Supervisor, Workplace Services Resume Examples & Samples

4+ years experience in a related role preferred
Ability to create and execute a detailed daily schedule
Proven track record and enthusiasm for employee engagement/development
Flexibility: willingness to switch gears to help customers and teammates in times of need
Hands on: willing to get your hands dirty to support your team/customers
Self-starter: pro-actively identifies areas needing attention, and gets to work
Exceptional interpersonal and written communication skills
Proficiency with the Microsoft Office Suite and Google Apps
Experience using the Salesforce Service Cloud preferred

Supervisor, Student Services Resume Examples & Samples

1) Manage operations relating to inbound calls and emails and ensuring the highest level of customer services
2) Oversee customer satisfaction by ensuring the Admissions Information Center consistently provides accurate, key, and relevant information in a timely manner, and handling any customer complaints
3) Provide appropriate follow through to ensure quality customer service
4) Work closely with colleagues from across the entire Office of Admissions and other campus departments to stay up-to-date with information relevant for any inquires. Ensure this information is regularly communicated to student staff on a regular basis
5) Respond to special requests for materials and giveaways appropriately
6) Supervise a team of student staff (Admissions Assistants) and be responsible for the recruitment, hiring, training, motivating, and retaining a diverse and inclusive group of students
7) Ensure the Admissions Information Center (inbound call center) has appropriate coverage during the office’s hours of opperation
8) Approve payroll for student staff, and remain cognizant of available payroll hours for student employees and ensure that the number of student employees and/or the number of hours worked does not exceed approved standards
9) Oversee the accurate documentation of incoming phone calls and email communications within a CRM system
10) Oversee tracking and assessment of incoming phone calls and email communications by evaluating call volume, popular call times, email volume, and types of questions and requests received. Then, use this information to make data driven decisions on how to improve services provided
11) Work closely with the Office of Admissions’ Marketing & Communications and Recruitment teams, as well as, other campus entities to identify calling campaigns. Manage outbound phone calling campaigns to ensure they are completed in an accurate and timely manner
12) Work with the supervisor of the University Ambassadors, as well as, campus partners to coordinate calling campaign staffing coverage with the University Ambassadors, the Admissions Assistants, and personnel from outside departments as appropriate. Ensure that all callers have appropriate training and CRM access to successfully complete campaigns
13) Set up calling campaign jobs in the office CRM system in coordination with the Office’s Systems and Marketing & Communication teams
14) Occasionally help with on-campus admissions recruitment programs by way of assisting with securing room reservations, pre-programmatic logistics, and staffing
15) Other duties as assigned

Supervisor, Consumer Services Resume Examples & Samples

Enforces service level standards
Responsible for troubleshooting service complaints and coordinating with various bank departments in the identification and resolution of operational problems and elevating these problems, correcting and documenting them as necessary, to avoid repeated issues
Interprets, applies and enforces company and departmental policies, guidelines and procedures across all operations activities and ensures that staff follows them
Tracks and reports monthly workflow and customer statistics as well as system maintenance and uptimes
Conduct regular meetings with the team both on site and off site to discuss issues and maintain cohesion
A hire, trains, develops, motivates and coaches quality customer service personnel
Ensures compliance with operational policies and procedures to minimize risk exposure. Monitors and audits policy exceptions related to risk management issues. Communicates with management regarding the control and management of risk within a specific team or the department
Identifies situations impacting established quality service level standards to determine solutions in a timely manner. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Keeps management informed if additional resources may be needed
Resolves computer system or other technical problems in a timely manner
Perform mid-year and annual performance reviews and provide statistical and performance feedback, coaching, counseling, direction and resolution on a regular basis to each team member
Use appropriate judgment in upward communication regarding department or employee concerns. Participates in internal and external meetings
Insure employees have appropriate training and other resources to perform their jobs by identifying and obtaining required training for team members as needed to support clients
Manage any issues that may arise between team members and other departments in the bank. Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required
Assist manager with daily operation to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
Work as a member/leader of special or on-going projects that are important to area/process improvement
Meet all Service Level Standards established for Online Banking
Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Typically requires 3-5 years banking and/or call center customer service or equivalent experience
High level escalated call resolution experience
Proven leadership experience with the ability to develop and motivate a team and support a vision and able to give direction
Strong customer service background required
Excellent written and verbal communication skills and detail oriented
Must be able to work independently, efficiently, and possess good organization and prioritization skills
Ability to handle multiple tasks within strict time constraints
Possess strong interpersonal skills and maintain composure while dealing with difficult customers
Must be flexible with work schedule
Must have good working knowledge of Microsoft applications

Developmental Supervisor, Employee Services Resume Examples & Samples

Assist in supervision of a culturally diverse workforce through workforce management and team building to ensure tasks are carried out in an efficient manner
Oversee workload of team to ensure allocated resources are fully utilized in order to deliver against agreed SLAs and execute work activities within planned unit and budget cost
Conduct queue management for applicable systems (IEX, CentreVu) for department schedule adherence requirements
Review and maintain tracking for approved/unapproved planned/unplanned time off and absences
Monitor performance of staff for quality of work, adherence to department standards, Service Level Agreements, and Key Performance Indicators
Act as a point for escalations from Response Team in conjunction with current Supervisors
Analyze trends in escalated issues to identify on-the-job training opportunities and deliver the training
Build upon professional skills and knowledge of Master Data and employee benefits in order to continually grow your personal contribution to the business
Recognize and communicate unusual events affecting customer service and master data accuracy (e.g., SAP outage)
Building a team environment, setting expectations to improve work performance and ensure representatives are complying with departmental , corporate, and regulatory standards
Preferred four-year professional degree in Business, Human Resources, or related field
4 years of related experience required
Must have, or possess the ability to develop a working knowledge of information systems critical to the work management and performance tracking of the designated area
Must have or possess the ability to develop knowledge and understanding of National Grid's policies and processes and how to apply them effectively
Ability to perform off-hour coverage and provide sound decision-making during emergency situations with the ability to remain composed under stressful situations
Ability to coach, provide feedback, motivate, and develop others in a direct manner that produces the necessary results
Able to deliver high quality of customer service in a professional manner, especially when dealing with dissatisfied customers
Excellent verbal, written and listening skills
Ability and knowledge to develop standard operating procedures for Employee Services

Supervisor, Shared Services Resume Examples & Samples

Provide day to day supervision of associates responsible for receiving incoming calls from Express associates, and supporting administration of the company’s leave policies and compliance programs including but not limited to FMLA, Disability, Workers Compensation, SOX, and Authorization to Work in US/Canada
Increase call center performance and metrics by recommending changes and opportunities for improvements. Ensure performance metrics are communicated to leadership and within stated objectives and industry standards
Support ASC operations by handling escalated calls and seeking resolutions that are professional, appropriate, associate-centric and supportive of business rules
Maintain effective customer service delivery for all customers by utilizing knowledge of company policies, processes, and programs. Ensures that standards are met or exceeded
Provide overall prioritization of work assignments and administration of team resources and their activities
Function as an internal consultant to HR business partners in areas of expertise, such as SOX compliance, Authorization to Work/Eligibility, data entry, etc. Leverage breadth of knowledge in human resources to contribute to process improvements, operational efficiency and effectiveness
Cultivate and manage relationships with key business partners (HR, Compensation, HRIS, Benefits, Payroll, Store Operations, Sourcing, Risk Management, Internal Audit, etc.) to create solutions that contribute value to the business. Oversee Equifax vendor relationship
Contribute to team performance through timely implementation of projects and personal contributions that produce the right results
Evaluate and analyze trends in data and processes to proactively identify opportunities for improvement. Advocates for systems and process changes by anticipating the effects of change and minimizing barriers to progress
Partner with HR, Compensation, Finance and other key business partners to execute annual performance management action items
Develop and implement formal ad-hoc reporting and provide consultation as needed

Supervisor, Reimbursement Services Resume Examples & Samples

Supervise and oversee insurance analysts responsible for verifying new patient insurance benefits and handling claim rejections. Work proactively with staff and cross-functional groups to develop creative solutions to challenging patient access issues regarding prior authorization, pharmacy coordination, and denied coverage requests to ensure patient care
Monitor work flow and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner
Monitor calls and perform case reviews to ensure accuracy of information, adherence to policies, and excellent customer service. Provide additional coaching and training to individuals as needed. Meet regularly with direct reports to provide direct feedback on their performance and progress against goals. Responsible for writing and communicating performance reviews
Perform administrative tasks such as work hour scheduling, attendance monitoring and counseling, vacation request scheduling, and overtime scheduling. Participate in the hiring process and handle all employee issues for their direct reports
Use effective coaching and management techniques to maintain a highly motivated and interactive work staff
Meet or exceed department standards relative to performance metrics. Take responsibility and accountability for the day-to-day execution of tasks and is responsible for providing periodic progress reports on goals and metrics. Provide activity metrics, status updates, and local payor intelligence information to management per established guidelines. Elevate issues as appropriate
Consistently build and maintain collaborative relationships cross-functionally to ensure a seamless customer experience for patients and physicians
Identify process improvements to increase operational efficiencies and develop action plan for execution. Assist with the implementation of new projects and products within the Pharmacy
Understand and comply with all required training, including adherence to federal, state, and local pharmacy laws, HIPAA policies and guidelines, and the policies and procedures of Pharmacy Solutions and AbbVie
Bachelor’s degree or Associate Degree in health sciences or business preferred. Comparable or relevant experience will be considered
Meet Pharmacy Technician licensure and certification requirements by start date in accordance with the Illinois Pharmacy Practice Act
3-5 years of experience in the healthcare industry with knowledge in reimbursement, billing, prior authorization, appeals, and specialty pharmacy operations
1-2 years supervisory experience in a call center, large physician, managed care, or healthcare insurance setting desired
Demonstrate strong, accurate technical skills. Detail oriented. Thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs, billing, alternate funding resources, reimbursement processes, prior authorization and appeal filings, and specialty pharmacy operations
Proven leadership and coaching skills. Demonstrated ability to lead and participate within a team, manage multiple priorities and meet associated timelines while maintaining accuracy
Professional written and verbal communication skills to interact with and build and maintain relationships with all levels of the organization. Maintains a positive service image at all times even when dealing with challenging issues and unsatisfied customers
Proven organizational, time management, and problem solving skills, elevating to management when appropriate
Skilled with the use of the Microsoft Office suite of products and the ability to use and effectively learn and navigate other computer systems
Knowledge of applicable regulations and standards affecting pharmaceutical products (e.g. CFR 210/211, cGMP)

Supervisor Information Services Resume Examples & Samples

Bachelor’s degree in a related field and four (4) years of related IT experience, OR
Associate’s degree or IT Certificate and five (5) years of related IT experience, OR
High School diploma or GED and eight (8) years of related IT experience
Work will be performed in an office, mine, outdoor or manufacturing plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, and climb stairs

Supervisor Administrative Services Resume Examples & Samples

Oversee and manage the administrative support staff, including administrative assistants and receptionists
Set team objectives and goals and lead group to successful achievement of the same
Leads personnel activities of the administrative team (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.)
Mentors and develops administrative personnel
Interfaces with internal customers to align with expectations and achievements
Develop the training program and administer the same to all administrative personnel
Develop and keep updated the playbooks for receptionists and administrative assistants
Interface with ER&R’s physical security group as it relates to building access, visitor management, security policies and reception
Facilitate administrative support for CRE’s geographically dispersed senior leadership team, which includes but is not limited to creating presentations and documents, compiling and analyzing data, routing phone calls and handling calendar management
Anticipate the administrative needs of the team and prioritize work effectively
Problem solve for team, demonstrating an understanding of the business operations to make good decisions to move projects forward with little direction
Set priorities to meet goals timely by creating efficient systems and procedures
Provide supporting materials and pertinent data for onsite and offsite meetings and arrange other elements of meeting planning
Manage and maintain extremely confidential/sensitive matters
Prepare, proofread, verify and assemble information for reports and compose correspondence to include presentations, handouts and letters
Create presentations from concepts
Schedule and assist in setting up WebEx meetings and conference calls
Assist in managing agendas, meeting logistics and presentation coordination of regular CRE team meetings
Assist in managing event planning for regularly scheduled CRE team meetings
Organize department recognition celebrations, department lunches, etc
Prepare and track expense reports and PTO
Assist with the compilation of standard monthly and quarterly reporting and dashboards for real estate
Prepare organization charts and maintain Working Group Lists
Expert knowledge of MS Office Suite (Word, Excel, Outlook and PowerPoint)
Knowledge of Concur and SAP a plus
5-10 years experience Required

Player Services Cage Supervisor Resume Examples & Samples

Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies
Maintains thorough knowledge of player tracking system, Internal Controls and policies/procedures and makes suggestions for improvement
Responsible for coaching, counselling and developing subordinates to their fullest potential
Responsible for securing the integrity of all assets and oversees balancing of all cage banks
Communicates pertinent information to staff in a timely fashion
Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations
Ensures scheduling is commensurate with business levels and within budget
Responds to guest inquiries while monitoring and applying service recovery within authority levels. Delegates work responsibilities and provides follow up and direction when necessary
Develops and maintains a good rapport with other departments and with external guests
Reward, recognize, coach and counsel department employees
Bachelor’s Degree and 2-3 years of experience; Minimum 3 years experience in cashiering supervision in a full service casino environment. Knowledge of Title 31 Laws and Regulations or equivalent combination of education and experience
Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members
Must have the ability to perform basic math skills
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets
Walking 40% of the time
Sitting 15% of the time
Standing 40% of the time
Bending and lifting 5% of the time
Lifting/moving maximum of 50 lbs
Ability to see 20/20, color, and/or peripherally
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
Moderate Noise Level

Supervisor Player Services Resume Examples & Samples

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members
Protect company assets
Ensure accuracy for all Player Services Cashiers and Main Bankers daily paperwork
Investigate and respond to variances and keep updated tracking
Perform Cashier and Main Bank duties as needed
Respond to all Exception Reports within guidelines
Understand department objectives, standards, guidelines to achieve effective supervision of the department
Review relevant gaming regulations daily to ensure that the cage complies with all gaming regulations as well as company policies and procedures
Maintain thorough knowledge of player tracking system and its components and suggest improvements
Field guest complaints and inquiries
Supervise Player Services team members to include Player Services Cashiers and Main Bankers
Create and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests. Reward, recognize, coach and counsel department employees and support all customer service programs
Facilitate and support departmental and company changes
Maintain all equipment including currency counters; check supplies and order as necessary
Meet attendance guidelines of the job and adhere to regulatory, department, and company policies
Keep work areas clean and free of safety hazards, debris, and litter
Provide for the safety of team members, including performing all job duties in a safe and responsible manner
Understand and adhere to bargaining unit agreements. Must adhere to regulatory, department and company policies
Associates degree from an accredited college or university; or equivalent combination of education and experience
One to three years’ experience in a Casino Cashiering department preferred
Must be proficient in Microsoft applications
Ability to work in a fast-paced environment with multiple priorities
Capacity to work independently with minimal direction
Knowledge of the hotel/casino industry a plus
Teamwork – ability to work collaboratively within the outlet for effective day to day operations

Supervisor, Workplace Services Resume Examples & Samples

5+ years experience in a related role, including people manager experience of entry-level employees and a proven track record of employee engagement & development
Passion for anticipating needs and exceeding expectations, and proven experience delivering best-in-class customer service
Comfortable being flexible and working in a fast-paced, deadline-driven environment where priorities change frequently
A proactive self-starter with excellent independent, decision-making capabilities (including knowing when to delegate) and a solution-orientated, can-do attitude ( knowing when to jump in)
Must be willing/able to learn, use, and promote team adoption of our internal Salesforce.com software application and tools to respond to and manage customer inquiries/requests
Bonus: experience using Salesforce Service Cloud

Supervisor, Workplace Services Resume Examples & Samples

Lead a team of experienced Facility Coordinators, who oversee a campus of 3 buildings, 275K sq. ft. of office space, and over 1,400 employees by providing regular 1:1's, goal setting and adjustments, training and career development opportunities
Oversee and report on maintenance, preventative maintenance and repairs of real estate
Supervise delegation of all employee service requests
Coordinate relocation service companies which include: Move vendor, timing, communications and Techforce/phone/data services
Oversee the Operational Expenses and invoices for the Indy campus
Creative problem solving skills to address any and all requests that come in
Bachelor's Degree or commensurate experience
Experience supervising a diverse team of individual contributors
Facilities Management background preferred
Self starter; requires minimal supervision, is pro-active, and can report to a remote manager
Must be willing/able to learn and use our internal Salesforce.com software application
Must have a great can do attitude and willingness to complete the job

Supervisor, Account Services Resume Examples & Samples

Formally and informally coaches and develops the performance of the team to ensure they have the capabilities required to meet targets and increase customer loyalty
Applies functional and technical expertise and knowledge of performance standards to provide on-the-job training to team members
Reviews performance data (e.g., scorecard, ACE behaviors, monitored calls, etc.) and diagnose performance gaps to identify performance and productivity gaps
Creates and implements individual development plans and related coaching plans to establish behaviors that will lead to improved metrics
Monitors calls and evaluates individual Representative effectiveness on key behaviors to provide coaching to improve performance and the customer experience
Participates in regular call monitoring calibration sessions to ensure that customer experience standards are consistent applied across the center
Hires and builds a team of Representatives that has the ability and resources to achieve performance, diversity, and service goals
Develops and implements recognition programs to encourage and reward Representatives for meeting targets related to serving, solving and selling
Manages day-to-day activities and business to maintain momentum and a sense of urgency toward desired results. Continually focuses driving high standards of performance, correcting performance gaps, and works relentlessly to overcome obstacles and meet or exceed challenging goals
Resolves complex customer complaints and handles issues escalated by team members in a timely manner
Makes recommendations and/or decisions in real time to match capacity to demand and adjust methods of call handling to deliver the customer experience
Leads team meetings/huddles to cascade information, coordinate efforts and communicate changes in direction, products, policies, expectations and performance against service, quality and sales goals, processes, and standards
Reviews Monthly Achievement Plan and Supervisor scorecard regularly with Manager to identify opportunities to improve results
Collaborates with other departments to ensure that a high quality customer experience is achieved and to resolve system and process problems
Collaborates with the Customer Operations team to ensure operational efficiency is achieved
Controls expenses while meeting or exceeding system revenue goals
Ensures that Representatives update all required customer information in a timely fashion
Manages attendance trackers to track progressive steps for disciplinary action
Consults with Human Resources partners to determine eligible time off for employee leaves of absence
Approves and manages exceptions and audits to accurately reflect productivity measurements
Attends job-related training and informally remains current on Cox’s telephony, data, and video products and offerings, sales and leadership through completion of required/recommended training program

Supervisor, Student Services Resume Examples & Samples

Supervises employees or processes including prioritizing daily work activities, evaluating outcomes and recommending changes in the document imaging area
Provides human resources activities by assisting in the selection of employees, overseeing training functions, and evaluating performance
Responsible for training staff to assist in daily workload for the area
Prepares employee work schedules; approves time off, monitors and submits payroll
Organizes and conducts staff meetings
Maintains inventory of supplies
Serves as a resource to identify, research and resolve problems and complaints
Enters information into computerized information system and generates and compiles reports through the query function
Researches and evaluates all documents for accuracy and completeness to ensure correct data is entered
Maintains documentation of work processes
Supervises document imaging staff and oversees scheduling of staff shifts
Organizes and delegates workload of document imaging functions on a daily basis
Responsible to maintain an up-to-date desk manual of all document imaging processes to be used for training new staff and as a tool for current staff members
Investigates and resolves computer input and processing errors

Supervisor, Shared Services Resume Examples & Samples

Property preservation experience, including investor and insurer requirements, strongly preferred
Previous management experience preferred
Financial services and/or mortgage industry experience preferred
Must be highly proficient in Microsoft Excel and Word
Must be a team player with strong attention to detail and able to work independently
Proven track record of delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical, and sound judgment skills
Strong business acumen and ability to interface with executive management

Supervisor, Investor Services Resume Examples & Samples

Day to day management and supervision of Specialists
Manage schedules to ensure adequate phone coverage
Ensure team provides excellent service for all email inquiries from investors
Coach, train, and develop the team
Create talking points and standard methodologies for the team
Ensure alignment to policies and Quality Assurance expectations
Conduct call monitoring and auditing
Hire and retain employees
Improve processes and procedures

Supervisor Services Resume Examples & Samples

Provides operational management of day-to-day activities of the services (populations and scan) teams
Ensures team knowledge and training matches that required for the teams to deliver excellent results
Serves as resource management to create continuous improvement initiatives and execute projects to improve business performance and team efficiency
Establishes and Implements policies and procedures and communicates operational goals
Establishes, Implements and performs KPI reporting to the leadership team
Ensures company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc are being followed
Communicates team status, issues and requirements to next level management
Manages subordinate staff. Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Provides on-going developmental feedback
Is responsible for the team outputs to be in line with customer expectations
Assists in creation of commercial offers to (potential) clients
Previous experience in leading a team within a project environment is essential. A background within either the IT or Aviation Records industries is ideal
Completely understands and applies job practices, techniques, standards, principles, theories, and concepts. Knowledge of skills and abilities required by subordinate employees to accomplish organizational responsibilities
Independently determines and develops approaches to projects
Contributes to the completion of field scanning and indexing projects. Failure to obtain results, reaching erroneous decisions or making recommendations would typically result in dissatisfied customers and considerable expenditure of resources as well as damaging our company reputation
Interacts frequently with internal personnel, external partners and external customers. Reports directly into the Manager of Services
Knowledge of KPI and KPI reporting
Preferably knowledge of Aviation Records
Drives and motivates teams to deliver high quality and satisfied customers

Supervisor, Guest Services Resume Examples & Samples

Completion of administrative responsibilities for the department to include Team Member schedules, time and attendance reconciliation and weekly labor summaries. Responsible for team member minors and enforcing the labor laws within assigned areas
Mentors and counsels team members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards. Provides communication of accurate information with regards to ADA compliance
Accompanies guest to hospital, depending on situation. Responsible for keeping UO Management, Risk Management, Legal, Publicity, Security and Health Services notified of situation. Makes proper arrangements for family while guest is in hospital
Works with the Finance department to ensure that the most accurate labor reporting and non-labor reporting is provided. Sets up a non-labor budget for three operating areas and then maintains it throughout the year
Facilitates meetings with the Guest Services Improvement Team, Lost and Found Coordinators and Senior Coordinators. Also attends weekly staff and special event meetings

Supervisor, Consumer Services Resume Examples & Samples

Successful delivery of service level standards
Delivers performance reviews and provide statistical and performance feedback, coaching, counseling, direction and resolution on a regular basis to each team member
Assist with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
Typically requires 4+ years call center customer service or equivalent experience

Supervisor, Account Services Resume Examples & Samples

Supports client relationships and overall management of assigned business units or financial advisors, remaining both proactive in delivering added value to clients and responsive to meeting needs
Accountable for developing and building client relationships at all levels for the department
Meets with wide range of individuals and business units throughout company to promote the strategic services of the Marketing Department
Creates and implements marketing strategies and manages subsequent campaigns for business units, financial advisors and other internal clients
Researches strategic concepts and develops programs – in essence, serving as strategic business partner to assigned major accounts
Interprets market research data and makes actionable business decisions
Provides recommendations to clients on brand and business objectives
Develops and monitors tactical initiatives that support clients’ objectives and strategies
Establishes, administers and monitors timelines and budgets for clients at the account level
Manages day-to-day account activities including contacting clients, monitoring daily workflow and overseeing projects
Works with sub-department managers and traffic management specialists to oversee production by managing cross-functional teams for projects and day-to-day partner success
Coordinates creative elements of tactical initiatives and, together with creative team, present concepts to department’s clients
Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff
Plans, assigns, monitors, reviews, evaluates and leads the work of assigned staff
Coaches and mentors staff and identifies training needs
Creates development plans
Marketing process and overall business knowledge sufficient to develop marketing strategies within the organization on inter-departmental, corporate, business-to-business, and/or client levels
Industry trends with the ability to determine and convey their potential impact upon various clients
Creative production processes
Organizational, planning and time management skills – as well as a “roll up the sleeves” mentality – sufficient to independently oversee multiple projects from start to completion
Excellent written and oral communication skills, as well as strong interpersonal skills
Proven negotiation, conflict resolution and relationship management skills
Gathering and compiling information and data and capable of presenting results to clients
Interact with management at all levels
Lead work groups on a daily basis, utilizing management competencies and leadership skills
Work with a wide range of constituencies in a decision-making framework
Work in a client-focused and team-based environment
Be a creative thinker and have an entrepreneurial mindset
Work in a dynamic, growing environment
Potentially partner with other functional areas to accomplish objectives
Plan, assign, monitor, review and evaluate the work of others and lead high performance teams; coach and mentor others
Bachelor’s Degree in Business, Marketing, Communications or related field and a minimum of four (4) years marketing experience, preferably as an account manager in an agency environment
Experience managing a team or major initiative/project preferred

Supervisor, Guest Services Resume Examples & Samples

Possess the knowledge and ability to set clear sales and service expectations for staff
Accountable for daily maintenance equipment, supplies and amenities for department areas
Enter end-of-day scanner reports at closing into the POS
Excellent customer service, interpersonal and communication skills
Computer skill required
Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures

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