HR Shared Services Resume Samples

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A Kub

Alverta

Kub

3409 Mason Mountains

Chicago

+1 (555) 467 5836

3409 Mason Mountains

Chicago

Phone

p +1 (555) 467 5836

Experience Experience

Boston, MA

HR Shared Services

Boston, MA

Daugherty Group

Boston, MA

HR Shared Services

Maintenance and enhancement of HR systems ( SAP, Performance Management System Employee self service portal, e-Recruitment System etc)
Deliver first call resolution and provide high touch customer service that meets expected service levels and business performance goals
Assist with building and maintenance of a Knowledgebase for Case Management
Provide timely, personalized, excellent resources to our Team Members that parallels the industry-leading service they provide to our Guests
Maintains the highest level of teamwork within HRSS
Maintain data in SAP through HR Operations team to ensure payroll and management reports
Responsible for providing solutions to customers and HR partners at the first point of contact to meet and exceed expectations

Philadelphia, PA

HR Shared Services Representative

Philadelphia, PA

Nolan Inc

Philadelphia, PA

HR Shared Services Representative

Provide assistance to managers and employees with time-sensitive requests, such as timecards, reports, HRIS (Workday) system navigation, etc
Take the lead: Establish and execute HR strategies to address challenges with performance and employee retention and engagement
Investigates and resolves problems and provides solutions which may involve a network of resources
Working within defined processes ensure all payments are successfully managed in a timely way (employee, third party and statutory)
Cope with system/process development and “work arounds.”
Provides Tier 1 support by answering, researching and resolving internal customer calls that come into the support center
Understand the complexity of Kohler’s diverse environment (i.e., workforce, locations, organization, and benefit plans)

present

Dallas, TX

HR Shared Services Specialist

Dallas, TX

Shanahan-Sipes

present

Dallas, TX

HR Shared Services Specialist

present

Provide continuous feedback to peers, management, and HR and COE partners about internal employee service trends and opportunities for improvement
Provide superior customer service to employees and managers of Salesforce via our customer portal, and other social channels
Assists with defining the development of rules/exceptions for each plant (i.e. exceptions to the BW standard)
Provide standard reports, handle ad-hoc report requests and provide HR analytics on demand
Recommend new approaches, policies and procedures to affect continual improvements in efficiency of department and services performed
Support employees and managers with complex transaction processing and life cycle event management (e.g. transfers, promotions, employment separations, etc.)
Provide guidance and advice to employees and managers on company’s HR policies and procedures

Education Education

Bachelor’s Degree in Customer Satisfaction

University of California, Los Angeles

Bachelor’s Degree in Customer Satisfaction

Skills Skills

Demonstrated ability to drive projects and process improvements, and establish good working relationships with customers and Regional counterparts
Ability to work in an environment where compliance with processes and procedures is of priority
Strong communication and stakeholder management experience
Confidence and credibility to join the programme team and have a voice at the table
Ability to multi-task, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
Available to start asap!
Demonstrates a sound knowledge of payroll processes and systems
Knowledge of country Payroll legislation and significant processes ie: Year-end tax process and statutory contributions
Comprehensive knowledge of Retiral management processes and systems
Highly motivated, organised and methodical

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15 HR Shared Services resume templates

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HR Shared Services Resume Examples & Samples

Accountable for performance of the Service Delivery team and meeting all operational metrics – accuracy, timeliness, customer and HR partner satisfaction and net promoter score (NPS)
Responsible for managing stakeholder expectations, including those of senior business leaders and HR
Conduct monthly CHRO HRSS Services Review meetings and regular meetings with HR
Accountable for vendor management, identifying and resolving issues, holding regular meetings in a timely manner
Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance
Leads team in daily huddles, discuss and continuously improving on key operational metrics
Accountable for maintaining resourcing levels, quickly filling vacancies and multi skilling team members to eliminate single person dependencies
Responsible for ensuring appropriate controls are in place and processes and product information are maintained in an audit ready state at all times to meet compliance and corporate governance standards
Proactively identifies and resolves issues using the global incident reporting process with appropriate escalation to the APAC Head of Service Delivery and communicating with stakeholders until closure
Proactively leads team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals
Drive initiatives to increase self service usage (ESS, MSS, OSC, Citi For You) to reduce transaction and inquiry volumes
Drives regular review of Singapore Knowledge Library content to ensure it is always up to date and is used by team members as the single source of information for customer and HR partner inquiries
Accountable for leading the team to regularly monitor customer and HR partner satisfaction / NPS feedback and Business Performance Metrics to identify pain points and implement solutions and actions with the team to continuously improve the customer and HR partner experience
Research and analyse business requirements to develop logical solutions and establish best-practice procedures
Demonstrate a strong commitment to customer service, consistently meeting agreed timeframes and adjusting to changing priorities by displaying willingness, cooperation and concern for business issues
Actively participates in daily operational calls/meetings and leadership team meeting
Accountable for change management activities within the team for the seamless execution of new initiatives while keeping all stakeholders in HRSS and HR informed of changes prior to implementation
Performs other related functions that may be assigned from time to time, or as deemed necessary by the business
Degree or postgraduate degree qualification
5 years experience working in an HR operational / HR Shared Services environment preferred
Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience
Proven change management and project management experience
MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
Ability to handle high volume of work and lead and adapt to change

HR Shared Services Resume Examples & Samples

Accountable for the entire exit management process, which includes coordination with the managers and various stakeholders to attain the desired closures on clearances and also to ensure the closure of the entire process is within the stated timelines
Responsible for providing solutions to customers and HR partners at the first point of contact to meet and exceed expectations
Accountable for educating customers and HR partners in the use of self service tools (Employee Self Service, Manager Self Service, Citi For You)
Responsible for keeping the customer informed of progress with their inquiry when seeking assistance from a SME to provide a solution to the customer or HR partners inquiry
Actively contributes to team discussions to identify opportunities for continuous improvement to streamline processes, improve accuracy, and strengthen controls to support Service Delivery to achieve productivity goals
Actively contributes to team discussions on customer and HR partner satisfaction / NPS feedback and Business Performance Metrics to identify pain points, solutions and actions to continuously improve the customer and HR partner experience
Accountable for identifying and informing manager of content in Knowledge Library and Citi For You which needs to be updated
Provides support to HRSS Managers, Team Leaders and Service Delivery Manager as required
Contributes to a culture of continuous improvement within the HRSS team
Maintains the highest level of teamwork within HRSS
Preferably 2 years experience in a Customer Contact Shared Services, HR Operations/ Administration work environment
Ability to think on your feet with demonstrated success in problem solving, researching and resolving customer inquiries
Strong and Fluent English written & verbal communication skills
MS Office Suite skills (word, excel, outlook)
Educated to diploma / degree level
Strong team player, willing to learn and share experiences with other team members
Ability to work in a fast paced environment with constant deadlines
Highly motivated, organised and methodical
Treat everyone with dignity and respect
Be accountable promote - own the outcome
Reward results - meritocracy
Leadership – it begins with you

HR Shared Services Non-employee Management Systems Analyst Resume Examples & Samples

At least 3 years experience and medium to expert-level understanding of PeopleSoft HRMS and EPM tree structures or equivalent systems, effective dating, and standard interface files is a key requirement, as are strong relational database skills, including the use of Oracle and PeopleSoft SQL query tools
3-5 years experience in application functional/technical analyst role, working within a standard project management methodology and systems-development lifecycle
Functional fluency in English (business and technical). Ability to effectively communicate in English over-the-phone
Medium-level RDBMS experience(Oracle PLSQL/SQL) is required
Strong process analysis and design experience
Experience in application data analysis and data manipulation
Strong analytic ability and attention to detail
Highly effective communication and influencing skills
High levels of energy and enthusiasm, positive attitude, team player
Strong work ethic, solid organizational skills and ability to multi-task
Specific experience working in a global scope across multiple cultures and time zones
Ability to work independently and take personal initiative
Exceptional Microsoft Word and PowerPoint skills
High proficiency in Excel and Access, including complex data analysis and manipulation
Experience in using SharePoint, MS SQL Server, SSIS, is advantageous

HR Shared Services Manager UK Resume Examples & Samples

Build lasting relationships with stakeholders to gain buy-in over HR process improvements
Monitor service levels and customer satisfaction against predetermined targets
Excellent persuasion and top level influencing skills

HR Shared Services Lead UK Resume Examples & Samples

Manage a team of 4-5 including performance reporting, team development , coaching and mentoring
Supervise day-to-day transactional HR activities such as onboarding, induction, payroll administration
Ensure team meets SLAs and deadlines
Provide clear direction for the team and ensure fair allocation of tasks
Understand key SLAs and client requirements and provide metrics and reporting
Ensure processes are followed and identify process improvements
Regular communication and engagement with key stakeholders and business partners
Work closely with other teams
Act as point of escalation
Degree/qualification in Human Resources
Minimum five years experience in HR
Previous supervisory/management experience
Strong communication skills and stakeholder management
Previous experience within a fast-paced, high volume service delivery centre
Project management experience including prioritisation, planning and organisational skills

Director, HR Shared Services Operations Resume Examples & Samples

Lead and directs team of HR professionals in support of HR Shared Services Operations
Liaison with other HR teams and business leaders to administer employee programs per design specifications
Lead benefit plan operational function to administer company wide employee benefit programs
Ensures compliance with governmental regulations related to the applicable benefit plans by keeping current on laws and regulatory changes
Development and successful delivery of Service Level Agreements for all areas of operation
Oversees the management of HR data analytic reporting
Pursues continuous improvement in service delivery operational excellence
Other duties as assigned based on business needs
Confirms with and abides by all regulations, policies, work procedures, instruction and all safety rules

HR Shared Services Administrator Resume Examples & Samples

Responding to employee and third party queries in a timely manner against targeted SLAs
Responsible for the ongoing admin and integrity of the HRIS system
Managing the London HR inbox for both UK and international requests across the full employee lifecycle
Manage the communication with employees
Assist the HR Officer in ad-hoc duties
Have experience within HR admin support previously
Intermediate in MS Office
Working knowledge of ADP Freedom beneficial

HR Shared Services Regional Head Resume Examples & Samples

Define and implement the vision and overall strategy for the HRSS EMEA region to support the global vision and strategy
Provide Senior Relationship management with regional HR partners within the EMEA region across a wide range of topics
Create an atmosphere where business partner's issues are dealt with professionally and in a timely manner. Suggest solutions that optimize the value of service centre resources
Maintain effective partnerships across the globe. Influence peers and project staff through an inclusive style with the recognition and acceptance of their abilities, knowledge and conflicting priorities
Define and shape the Regional Service Delivery model in partnership with the HRSS Operations Head and key stakeholders to support the HRSS Global Standard Operating Model (SOM)
Extensive experience as a senior manager of a large organization across multiple countries and levels with a minimum of 10 years’ experience
Extensive knowledge of HR business processes and shared services across a broad range of categories, including payroll, employee life cycle, compensation & benefits, and recruitment, among others
Extensive HR operations experience working within a HR or HR shared services area. "Hands-on" HR Operations experience desirable
Extensive project management experience working within a HR or shared services area
Proven track record in building and maintaining relationships internally and externally
Extensive knowledge and experience of operations management tools, methods and techniques
Commitment to process improvement and best practices implementation
Demonstrated analytical and diagnostic skills in dealing with information that is available but must be further manipulated
Strong Leadership skills including the ability to motivate remote teams
Logical, analytic and rationale
Degree level
Membership of relevant professional body(ies) association

Administrative Assistant, HR Shared Services Resume Examples & Samples

High School Diploma (or equivalent) with prior work experience in a human resources, customer service, or administrative support environment is required
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Associates Degree or higher is preferred
Prior experience or interest in working in a Human Resources environment

HR Shared Services Lead Analyst Resume Examples & Samples

Responsible for all operational reporting in support of the MyHR regional centers (Salt Lake City, Dublin, Berlin, and Shanghai, and Singapore)
Collaborates with MyHR leaders to identify, define, and implement key performance indicators
Provides accurate, actionable, and decision-quality data and analysis to assess operations and program effectiveness
Produces data driven analysis to solve business problems
Creates reporting structures to monitor and measure activity and performance
Builds standard and custom reports to reflect measurement of designated KPI’s
Organizes and maintains data from multiple applications
Distributes daily, weekly, monthly, quarterly, and annual reports with pointed analyses, communication of progress towards determined goals, and recommendations for improvement
Continuously develops and improves upon reporting tools and processes

HR Shared Services Resume Examples & Samples

A number of year's proven experience in establishing, leading and/or managing a Shared Service team (not necessarily HR SSC)
Project or change management experience ideally within a Shared Service environment
Strong communication and stakeholder management experience
Confidence and credibility to join the programme team and have a voice at the table
Someone who enjoys working within a fast paced, demanding but supportive culture
Available to start asap!

HR Shared Services Manager Resume Examples & Samples

Ensure the design and development of the Reward strategy adding technical expertise to the team ensuring compliance with regulations
Design and implement the Bonus scheme for the HR Shared service and the wider Centre of Expertise
Expertly lead the Reward team to ensure the delivery of consistent Reward policies across the Group
Liaise with the wider leadership team to collaboratively push forward the group strategy
Manage external relationships in providing a best in class Employee Benefits service
Work in collaboration with the systems team to implement to perform system improvements
Expected to network and build professional, lasting relationships with the wider organisation
Experience in implementing Reward policies is advantageous but not mandatory as the company will train the candidate in this field
Proven stakeholder management
Excellent people management skills and a track record of leading successful small teams
Strong Project Management skills - Six Sigma is desirable
CIPS Qual is preferred but not essential
Experience driving forward change in a performance and reward practice

HR Shared Services Administrator Resume Examples & Samples

Review, update and maintain policies in line with legislative changes across EMEA Region
Timely & accurately HRIS data entry: hires, terminations, transfers, leaves, planned end date extensions & organizational changes
Provide expertise to troubleshoot and resolve HRIS data issues
Actively work with the other team members & Global HR Operations team to drive HR improvements
Support the movement of data through HRIS systems including payroll and total rewards
2-3 years of generalist HR Experience or equivalent
Fluency in English essential. A second language (e.g. French, German, Italian, Spanish etc) preferred but not essential
Strong experience with HRIS & HRMS -e.g SAP HR, CORE HR, Workday, Peoplesoft & Taleo

Global HR Shared Services Quality & Risk Manager Resume Examples & Samples

Works with HR Services Leadership to develop the HR Services' Exceptional Client Service (ECS) strategy and framework, overseeing the implementation of protocols, measurement and analysis of the quality of HRS’ services
Works with HRS leadership to articulate, track, monitor and mitigate strategic and operational risks for the HRS organization
Consults with the HRS sub-functions, supporting them with the knowledge and tools to establish, measure, and report progress on service level agreements / key performance indicators, and measure the effectiveness of their continuous improvement efforts
Leads the Assessment of Service Quality (ASQ) process for HR Services, analyzes and interprets results from ASQ related surveys, identifies trends, and provides qualitative and quantitative reporting and insights to leadership, with actionable recommendations
Proactively develops relationships across HRS, and other service delivery partners (e.g. Global Shared Services (GSS)) to support interdependencies, and connect the dots
As the HR Services ECS subject matter expert, acts as the HR Services ‘voice’ in broader Business Enablement Shared Services ECS and Service Measurement activities, including input into survey design, identification of Key Performance Indicators (KPI’s) and service measurement strategies, and communicating and enabling an ECS culture across HR Services
Works closely with GSS, HRS leadership to agree on key Service Level Agreements (SLA's)/KPI’s. Deliver feedback on service levels to GSS and across HRS, providing service improvement recommendations as appropriate
Supports governance groups across HR Services as required
Works closely with clients, stakeholders and HRS to ensure the delivery of exceptional client service
Broad knowledge base: Proven experience working in a service based global business unit/ organization with responsibility for managing service levels and performance
Organizational Buy-In: Strong leadership and consensus-building skills in a dynamic environment
Analysis and Insight: Ability to interpret service quality and performance data and draw insight on areas of improvement to HRS service standards/ processes
Client Focus: Strong client focus and ability to establish long-term relationships. Strong client management skills including managing client expectations and influencing outcomes
Driving Results: Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints. Strong project management and organizational skills and resourceful in implementing initiatives in an evolving environment
Problem Solving / Conceptual Thinking: Knowledge, skills and abilities needed to establish and refine the strategies that drive organizational performance and add value to the business
Global Mindset: Demonstrates knowledge, skills and abilities to operate and lead effectively in a global business unit. This includes the ability to influence effectively across multiple cultures and geographies
Subject Matter Expertise: Experience in establishing and monitoring service levels in a large service based organization
5+ years working in a global organization preferably with an HR focus
Experience in assessing the quality of service delivery within a large matrix organization
Experience working in a matrix organization working with and influencing multiple senior stakeholders to drive results
Project management experience including scoping, planning and delivering projects
Experience working with cross boarder teams and effective working in virtual forums to deliver learning initiatives and programs

HR Shared Services Resume Examples & Samples

Graduate of Finance, Accounting or any Business related courses
At least 8 years Payroll related experience, with several years of people management responsibility
In depth knowledge of Philippines payroll legislation and significant processes ie: tax, statutory contributions and other regulatory reqts
Demonstrated ability to drive projects and process improvements, and establish good working relationships with customers and Regional counterparts
Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations
Knows the importance of constant feedback to supervisor and customers
Comprehensive knowledge of payroll processes and systems across diff. countries
Ability to multi-task, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
Must possess good English communication skills – written, verbal, interpersonal and presentation skills
Experience on systems, process, country migrations
Ability to work w/ cross-functional teams and within a multi-cultural environment
Flexible and mobile- ie. willing to travel or take-on interim assignments to various countries

Area Associate, HR Shared Services Resume Examples & Samples

High School Diploma with a minimum of one year of prior administrative or customer service experience is required
This is a cash handling position, must be able to pass a credit background check
Strong communication and interpersonal skills are required
Basic to Intermediate level Computer skills are also required in Microsoft products, such as Word, Excel, and Power Point
Must be able to speak in front of small groups and possess desire to provide high degree of customer satisfaction in every interaction
Ability to multitask is necessary
Fluency in second language is desired, but not required

HR Shared Services Rep Resume Examples & Samples

Initiate contact or makes referrals to the appropriate resource for situations that require specific attention
Stay abreast of the company’s community pages on TransCentral
Experience using Automated Work Distributor (AWD)
Working Conditions
Office environment
Majority of time will be spent on the phone answering inquiries

HR Shared Services System Analyst Resume Examples & Samples

Has proven demonstrable HR Systems Support Experience in either Oracle or SAP
Experienced in two or more areas of HR systems (Org Management, Learning Management, Talent Management, Recruitment)
Previous experience/knowledge of Oracle Fusion or Taleo modules advantageous but not essential

HR Shared Services Processor Resume Examples & Samples

Supports administration and coordination of company-wide HR programs and policies
Prepare written correspondence related to benefits and other HR programs
Utilize a variety of applications and databases to research and confirm eligibility and participation in benefits and other HR programs
Make outbound contacts when additional documentation is required
Assist with general administrative duties such as order fulfillment, scanning documentation, distributing mail, and directing workflows that come in via mail, email, or fax using Automated Work Distributor (AWD)
Handle routine and more complex research
Support continuous process improvement initiatives by identifying opportunities and developing solutions
Other duties as assigned based on department needs
Exhibits regular, reliable, and punctual attendance
2+ years of experience in employee benefits or in a processor role
Associates degree in HR, Business Administration, or field relative to job duties; or equivalent experience
Written and verbal communication skills to provide accurate, clear and diplomatic correspondence
Excellent time management skills with the ability and desire to meet deadlines and service levels
Ability to manage multiple projects/tasks in a fast paced environment
Highly detail-oriented with strong organizational skills and ability to track required follow-up on open cases
Research and analytical skills research and troubleshoot routine and moderately complex problems
Strong interpersonal skills and ability to connect with people at all levels
Bachelor’s Degree in HR and/or related certifications (e.g. CEBS, PHR)

HR Shared Services Resume Examples & Samples

Demonstrates a sound knowledge of payroll processes and systems
Knowledge of country Payroll legislation and significant processes ie: Year-end tax process and statutory contributions
Demonstrated success in identifying and resolving issues to the complete satisfaction of customers and HR partners
Continuous improvement mindset with the ability to identify process improvements to improve the customer and HR partner experience
Microsoft Office Suite (word, and advanced excel)
Ability to work in a fast paced environment, under pressure and with constant deadlines
High motivated, organized and methodical

HR Shared Services Resume Examples & Samples

Recruits, develops and retains talent to build high performing teams - Sets high standards of performance and behavior for team members; Holds team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires and is the final decision maker in the selection process
Drive for results with sound judgment - Accountable for delivery all CSC scorecard and business performance metrics; Continuously monitors how actions are impacting business performance and reputation; Establishes standards of communications; Consistently achieves stretch budget, headcount, and productivity objectives; Diagnoses and resolves complex performance and operational issues; Demonstrates depth and breadth of technical operational expertise and knowledge
Manages risks and control - Promotes culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions; Effectively utilizes MCA as a proactive management tool to identify risks and opportunities; Proactively manages expenditure and resources within allocated budget; Balances corporate governance with action; Produces appropriate management information to highlight consequences and successes
Innovates and manages change - Recognized as CSC expert; Explores alternative solutions to advance the function strategically; Critically evaluates alternatives and inspires execution of change; Identifies new opportunities where value can be added to the business through interventions; Communicates a compelling vision and inspires others to take action
Delivers partner solutions and builds relationships - Participates as a full partner to the CSC global network in their efforts to meet business objectives; Seamlessly works with regional colleagues to ensure exceptional delivery of employee solutions in countries; Anticipates conflict areas and develops/implements strategy for resolving situations; Identifies convergent and divergent views and brokers solutions; Builds relationships with Asia HRSS LT team, Global CSC Heads, and Senior Business/HR leaders; Balances priorities of team members with those of franchise; Benchmarks external competition regularly and leverages applicable disciplines
Extensive experience working within the HR shared services with a minimum of 10 years experience in Human
Resources and/or Operations
Exceptional ability to build and lead highly performing teams
Ability to rapidly apply technical and business techniques and knowledge

HR Shared Services Team Lead Resume Examples & Samples

Prior experience of Core Time and Payroll is an advantage
Leadership potential to manage, develop and engage a high-performing team
Ability to resolve problems and develop/implement innovative solutions to meet business requirements

HR Shared Services Resume Examples & Samples

Accountable for ensuring payroll processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards
Accountable for setting performance expectations with team members, regularly reinforcing goals and providing coaching and feedback on their performance
Actively participates in and delivers on actions from daily huddles and team meetings
Recommends to Portfolio head recognition and rewards for payroll team members throughout the year
Accountable for daily monitoring of OSC cases to ensure all cases are closed within SLA
Accountable to ensure payroll operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
Accountable for preparing the monthly Payroll Close Report
Accountable for monthly coordination with Finance, HR and other business units
Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries
Manage the day-to-day operations in the areas of Payroll and Benefits Administration
Key Relationships
Service Delivery Manager
Portfolio head
HR Generalists
Recruitment
Customers
CSC
Payroll Vendors
Country Tax
Business Units
Comprehensive knowledge of payroll processes and systems
In depth knowledge of India payroll legislation and significant processes ie: tax and statutory contributions
Proven payroll management experience
Demonstrated team leadership experience
Demonstrated success in identifying and resolving issues prior to escalation with strong issues management skills
Excellent communication skills including written, verbal and interpersonal
MS Office Suite skills (Word, Advanced Excel, Outlook)
Highly motivated, organized and methodical
Reward results - promote meritocracy

HR Shared Services Resume Examples & Samples

Actively contributes to team discussions on customer and HR partner satisfaction/NPS feedback and Business Performance Metrics to identify pain points, solutions and actions to continuously improve the customer and HR partner experience
Strong and Fluent English written and verbal communication skills
MS Office Suite skills (word, excel and outlook)
Educated to diploma/degree level

Rohq-hrss-HR Shared Services Regional Head for Asia Pacific & Japan Resume Examples & Samples

Define and implement the vision and overall strategy for the HRSS APAC and Japan regions to support the global vision and strategy as laid out by HR via HR Transformation and Operational Excellence programs
Provide Senior Relationship management with HR partners within the region across all matters concerning HRSS operations and alignment with HR strategies
Build working partnerships with key customers to facilitate change and enhance the services provided by HRSS
Create an atmosphere where business partner's issues are dealt with professionally and in a timely manner
Suggest solutions that optimize the value of service center resources
Maintain effective partnerships across the globe
Influence peers and project staff through an inclusive style with the recognition and acceptance of their abilities, knowledge and conflicting priorities
Define and shape the Regional Service Delivery model in partnership with the HRSS global product standards and aligning with key stakeholders
Extensive HR operations experience working within a HR or HR shared services area
"Hands-on" HR Operations experience desirable
Extensive experience in service delivery management at various levels of complex organizations
Very strong knowledge and experience of leading re-engineering and change within an organization across multiple countries

HR Shared Services Resume Examples & Samples

Escalates issues to the Portfolio head and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Regular and timely liaison with payroll vendor on special payroll instructions and other requests for key stakeholders
Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost
Contribute to a culture of continuous improvement within HRSS to support achievement of productivity goals
Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions/actions with team members to improve the customer experience
Inspire excellence-be the standard
Be accountable-own the outcome
Be unselfish-empower others
Reward results-promote meritocracy
Act with integrity-do what is right
Collaborate-be a team
Leadership–it begins with you

HR Shared Services Resume Examples & Samples

Accountable for coordinating and managing the Retrial management function while meeting all accuracy, timeliness, satisfaction and NPS metrics
Multi-skill team members to eliminate single person dependencies to ensure there is sufficient back-up support for critical functions provided by the team
Escalates issues appropriately and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Updates policies and procedures (knowledge library) for retiral management administration and processing, ensuring all processes are clearly documented in a timely manner
At least 6 years Retiral related experience, with some years of people management responsibility
In depth knowledge of India Retiral legislation and significant processes
Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations. Knows the importance of constant feedback to supervisor and customers
Comprehensive knowledge of Retiral management processes and systems

HR Shared Services Representative Resume Examples & Samples

Answer and respond to incoming phone calls in adherence with Employee Services protocol and service standards. May respond to emails, correspondence, web chat, etc. and make outbound calls as assigned
Participate in team meetings and training sessions
Written and verbal communication skills to provide accurate, clear and diplomatic responses to inquiries
Bachelor’s Degree in HR and/or related certifications (e.g. PHR, CEBS)
HR experience, with an emphasis on benefits and/or HRIS systems
Accounting skills

HR Shared Services Representative Resume Examples & Samples

Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (including: phone inquiries, email/web tickets, IRS responses and walk-in inquiries, follow-up/resolution of escalated tickets, etc.)
Knowledge of HR systems is an advantage: Workday; Success Factors; GWN; SAP, SalesForce or other HR Systems
Knowledge of languages: English and second language (Mandarin, Japanese, Korean, Thai)

HR Shared Services Regional Manager Resume Examples & Samples

Serve as regional leader for HR Shared Services organization, managing daily operations of the Asia Pacific HR Services team. Oversee a team of HR operations delivery and support managers
Responsible for the operational effectiveness of regional HR Services team by balancing the right level of resources and the right skills to respond to the demand of HR Services inquiries at any time during operational hours. Making adjustments as needed
Ensure regional services team is providing high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service
Establish and consistently review HR Services Standard Operating Procedures (SOPs) for process efficiency. Revise processes and procedures as needed and make adjustments to increase efficiency
Develop strong partnerships with other regional HR Services teams, HR Centers of Excellence (COEs) and HR Business Partners to establish effective working relationships between different tiers of HR delivery
Partner with other regional HR Services teams and broader HR organization on building and maintaining globally consistent and standardized HR Services processes
Identify and evaluate practices to optimize self-service and promote employees and managers to self-serve first before contacting HR Services
Thorough review of daily metrics that will help in identifying root cause issues and implement plans to drive optimization
Assist in supporting efforts to simply policy and practices where possible across the enterprise to reduce complexities
Use a broad range of measurements to monitor, analyze and plan improvements to the performance of the HR Services team. Establishing internal metrics, external metrics, trends, areas of concentration to ultimately create a best in class support experience. Provide recommendations and implement action plans
Establish the appropriate set of metrics to be reported on a regular basis to HR and business leadership
Ensure high level of customer service and responsiveness to employee inquiries through Team Leads and review escalation issues and trends
Provide training, coaching and mentoring to the regional HR Services Managers while continually motivating the members of the broader team
Manage HR Services projects and/or other related projects and ensure appropriate planning, milestones and execution
Stay abreast of current shared services strategies, benchmarks and metrics required for a forward-thinking delivery model that will encourage and embrace self-service adoption growing across the enterprise
7-10 years of experience in Human Resources including call center and/or payroll experience
Bachelor's degree in human resources, business administration, organizational development or related equivalent experience
Ability to manage large, virtual teams
Employee/Customer oriented
Self starter with demonstrated accountability for results
Experience supporting Americas and European HR processes in a shared services/call center environment
Demonstrated problem solving
Experience using data to drive the business and solve problems
Drives execution
Strategic and operational planning
Application of HR administrative function, laws and regulations
Working knowledge of HR systems
Process optimization oriented
Ability to collaborate globally across boundaries, disciplines, and cultures, especially in an evolving matrix environment
Six Sigma experience or certification is a plus
Bachelor’s degree and 3-5 years of people management experience

HR Shared Services Representative Resume Examples & Samples

Deliver first line support for all HR queries across the spectrum of the employee lifecycle from new hires to employees leaving the business - including
All employee related administration for HR processes
First line support for all HR system queries
Delivery of service in line with Service Level Agreements
Maintain information, resources, manuals and policies for assigned countries
Deliver HR support in line with local employment legislation
Ensure administrative compliance with local regulations and authorities
Support local HR Generalist group with ad-hoc requests
Benefits enrolment, initiate payments and processing e.g. Company Cars and Pension
Payroll data collection, validation, submission and subsequent checking (The payroll delivery model can range from in-house, local, responsibility to an outsourced managed service operated by a local payroll vendor)
Prepare and distribute payroll reports to internal and external customers
Prepare all tax year end reports in accordance with country legislation
Provide first line support for all payroll and tax relates queries
Working within defined processes ensure all payments are successfully managed in a timely way (employee, third party and statutory)
Support Finance with payroll enquiries related to general ledger payroll costs
Vendor invoice review, validation and approval
Company Car/Fleet administration covering new starters, leavers and renewals
Production of HR management information as required
Participate in business/ functional projects as required
Responsible for the accurate filing and storing of employee data according to the respective data protection requirements
Ability to communicate and deliver excellent customer care via telephone and email is essential
Possess good listening skills and patience to work with all types of employees
Individual should have high energy with the ability to organise/prioritise workload

HR Shared Services Project Management Office Analyst Resume Examples & Samples

Analysis support for completion of HRSS scorecard, client surveys, annual priorities planning, HRSS effectiveness / continuous improvement opportunities, and Q/A needs
Analyze external benchmark info
Analyze HRSS SLAs to determine gaps and identify requirements for additional and changed SLAs
Assist with preparation of HRSS QMR submission and the regular updates to the HRT project team
Track project status, issues, and risks
Track adherence to HR Shared Services governance model
Update governance decision logs / change control logs / HRSS issue logs / service catalogue per direction of HRSS effectiveness lead
Run effectiveness projects (i.e. vendor analyses, survey standardization/effectiveness, etc.)
Experience as an Analyst or equivalent type of role
Solid knowledge of SS business strategy, processes, SLAs
Solid knowledge of project management processes and principles
Business analysis
Continuous improvement and process efficiency focus
Collaboration and influencing skills with both the business and Rewards Service Delivery Leads in each geography

HR Shared Services Supervisor Resume Examples & Samples

Annual Succession Planning process
Payroll/benefit questions
Salary administration
Develop and mentor employees
Provide leadership and guidance to new reps and coaches
Support, monitor and review tasks and metrics volume
Assist with understanding SMART goals
Assist in understanding policies, procedures and standard work
Assist in planning ILP (individual learning plan) and reviewing results/outcomes
Provide communication updates for clarity as needed to new coach/rep
Review problems or concerns for possible solutions
3 to 5 years of experience in Human Resources
Knowledge in various areas of human resource including benefits, employment, pay-related practices/process, compensation and company policies and procedures

HR Shared Services Resume Examples & Samples

Working closely with a large team to deliver results for your client
External consulting experience
Experience designing and implementing a Human Capital - shared services center

HR Shared Services Consulting Senior Manager Resume Examples & Samples

Maintaining a hands-on role to ensure deadlines are met and key deliverables are always accurate
Leading project teams to deliver superior results for your client, while monitoring and identifying any project issues to be able to mitigate risk for your client
Building your brand and reputation within the firm and in the market for the HR Shared Services knowledge and experience you possess
Forging strong relationships with clients that will contribute to the growth and development of the firm
8+ years related experience
Knowledge of HR function, processes, and best practices

Supervisor HR Shared Services Operations Resume Examples & Samples

2 - 3 years of HR and/or Information Technology or equivalent combination experience and education
1-3 years of managerial role from similar environment
Clear communication skills to help employees of all levels of the organization to effectively understand and resolve their problems. Problem solving and decision making
Ability to lead and develop team members to achieve an effective and efficient team
Ability to collaborate across the organization to gain trust and develop solutions rapidly to urgent business needs
Determine root causes of data issues and changes or develops, processes based on findings
Ability to quickly learn new technologies and modules to provide guidance to others in a fast paced environment

Associate Director, HR Shared Services Resume Examples & Samples

Serve as a thought leader and business collaborator across HR both domestically and internationally
Ensure the effective and efficient use of assets and resources to enable the ability to scale and drive business results and high levels of internal customer satisfaction
Build an HR Shared Services organization that can operate regionally and scale as necessary to deliver efficient and effective enterprise-wide HR services
Direct the development and implementation of an efficient transaction process, staff, and support systems that meet HR’s strategic direction
Works to build HR Service Center team performance and group commitments to goals and objective and measures results to improve transactional effectiveness
Oversee all recordkeeping activities to ensure full compliance with applicable laws and policies
Partners closely with other HR COE teams such as HRIS, Benefits and Employee Relations on issues that relate to and may need to involve the HR Shared Service Center team
Direct the development, execution and implementation of operations and transaction management processes, including business measurements, audits, controls, quality assurance, vendor management and policies and procedures
Identify key metrics to help prioritize and monitor critical activities, ensuring consistent and effective tracking and reporting of data
Develop and manage HRSS leadership staff to ensure high productivity, job satisfaction, and personal growth and development
Identify resources to lower transaction cost, reduce cycle time, improve performance and increase responsiveness to customer needs
Influence the configuration and implementation of transaction management applications utilized by leaders, managers and employees
Maintain a continuous improvement mindset by focusing on productivity and by providing efficient tools and processes, allowing HRSS to operate more effectively across the INC Research enterprise
Effectively lead and develop a shared services team while creating a bench for succession planning

HR Shared Services Operations Head Resume Examples & Samples

Recruits, develops and retains talent to build high performing teams - Sets high standards of performance and
Bachelor’s degree preferred and minimum of 10 years’ experience in Human Resources and/or Operations working preferably in an HR Shared Service model
Previous experience as a Manager of Managers
Demonstrated experience in leading operations comprised of multiple and distinct functions
Very strong knowledge and experience of leading re-engineering and change within an organization
Experience with leading groups successfully through transformational change
Proven track record in building and maintaining relationships with key stakeholders and business partners
Seasoned experience in operations, financials, and local regulatory requirements
Knowledge of operationalizing high volume of work transactions in an automated and re-engineered environment using LEAN approach
Significant experience in risk control - proactive measurements, interfacing with auditors - internal and external, and developing & executing remediation plans
Demonstrated success in identifying and resolving issues with appropriate escalation

Head of HR Shared Services Resume Examples & Samples

Evaluation of staff including monitoring and feedback from customers including HR Business Partners, employees and managers. Set goals, coach, counsel and performance manage the team
Create and support a cooperative work environment that thrives on change
Assign appropriate staffing levels to fit needs of different time periods and appropriate utilization of level 1 and level 2 (or Tiers)
Educate HRBP and other customers on process and policy-receive input and consider when creating process
Ensure that transactional processes are audit compliant and achieve low error rate
Comply with all security and confidentiality regulations of the company
Proactively identify issues and opportunities to improve the operational efficiency
Use technology to support efficiency and standardization

Head of HR Shared Services Resume Examples & Samples

Lead & Manage HR Shared Services
Minimum of 10 years experience in a HR Shared Services or Operations environment with thorough understanding of customer service tools, systems, and processes
Able to handle critical customer situations with ease
Previous experience working directly with business leaders with the ability to influence change is highly desired
Proven track record leading and managing teams, as a manager of managers is required
Strong knowledge of HR and ER best practices in the market as well as legislative/regulatory changes
Strong vendor management preferred
Previous experience with CRM or HRIS system implementations and data migrations is highly desired
Has demonstrated ability to lead complex global projects E2E with multiple stakeholders
Project Management Professional (PMP) and/or Six Sigma certification (Greenbelt or Blackbelt) is highly desired
Bachelors’ degree in Business, HR, Management, and/or Operations,

HR Shared Services Representative Resume Examples & Samples

Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service. Escalates complex and high risk concerns to HR representatives as needed
Build and maintain knowledge base of resolutions for commonly asked HR support inquiries
Support HR data and transaction processing including requisition and offer approvals, new hire onboarding paperwork, employee data changes
Support new hire onboarding and off boarding processing
May provide assistance with HR Service Center projects, as needed
Help administer the on-boarding process including new employee orientation, verification and processing of employee paperwork, and liaisons with supervisors and team leaders to establish a positive start for new employees
Provide reporting and metrics
Complies at all times the Environment, Health and Safety and Manufacturing Quality standards, rules and regulations
Performs other duties and tasks that may be assigned from time to time that support Company and Team objectives

HR Shared Services Manager Resume Examples & Samples

Scale services and tools – design processes and procedures that will scale with Amazon’s growth in volume and complexity. Successfully manage all aspects of program implementation working in partnership with relevant teams
Define key performance indicators – develop metrics and service level agreements for core programs and transactions, track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service
Build cross-functional partnership – work closely with Legal, Business Groups, and other departments to achieve expansion objectives, develop strong partnerships with HR Managers and HR business partners across locations and geographies
5+ years of HR/IT or related experience, knowledge of HR processes, including compensation and benefits, payroll, customer service and related fields
Successful record of building, improving, and automating operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction
Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Strategic view, able to perform deep dive analyses, accurately assess trends, risks, and forecast both long and short-term outcomes, and evaluate the implications in a complex business environment
Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers (C&B teammates, HR business partners, business partners)
Strong written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations
8+ years of experience working within HR systems and/or executing against process optimization goals within benefits or compensation
Experience in process optimization to meet targeted business objectives
Successful track record of project implementing and/or managing large scale system projects
Proven expertise in working effectively with people across a global and complex organization to create and launch innovative, successful solutions

HR Shared Services Administrator Resume Examples & Samples

Producing and administering employee correspondence
Maintaining the HR database (Oracle) and administering transactions through the system
Timely processing of changes to existing employment contracts including promotion/salary changes, flexible working requests, maternity/paternity, secondments, unpaid leave/sabbatical, calculating holiday entitlements, terminations etc
Liaising with the Payroll Team and other internal departments in line with HR procedures
General administration including filing
Producing standard and ad hoc reports
First point of contact on general HR enquiries from employees and managers through e-mails and calls
Supporting employees and managers at an initial stage on employee relation matters (e.g. family friendly policies, grievance issues)
Understanding requirements for escalating issues to the HR Operational Team, ensuring all necessary information is captured
Actively supporting the HR team in taking on projects as directed
Challenging processes and behaviours to offer recommendations for enhancing efficiency across the HR Delivery Model
Responsible for prioritisation and management of a busy workload to tight deadlines

HR Shared Services Specialist Resume Examples & Samples

Manages, tracks and monitors onboarding process (designs communications, sends out PIN notification, drafts employment agreement, distributes new hire PIN, entries of one time payments such as: employee referrals, sign on bonuses, completion bonuses etc., escalates accordingly to hiring manager and recruiting team, tracks completion and follows up to ensure successful onboarding process)
Maintains master employment agreement templates and onboarding packages to ensure compliance
Maintains HRIS data records and workflow pertaining to employee and ensures entries are timely, accurate and consistent
Inputs information resulting from organizational adjustments, cost centre transfers, promotions and progressions
Participates in HR process improvement initiatives and special projects
Responds to all employee queries related to HRIS, payroll, HR policy and process. Adheres to the education, policy, process and tools provided to respond to the queries and escalates accordingly to the subject matter experts
Completes weekly and monthly regular ongoing reporting
Manages employee leave of absence requests (STD/LTD, maternity/parental, personal, etc) and inpatriate/expatriate payroll requirements. Updates system accordingly
Provide administrative support to the various HR processes and programs
Prepare various employee letters in a timely manner for HRIS workflow
Compiling monthly Headcount and OBR report. Generate standard HRIS reports as requested and assists in building analytics
Management of disability cases, including ensuring that line managers and HRBPs are kept well informed of the status
Track and follow up on employee unpaid leaves and manage letter generation
Manage Family leaves (ie Parental/Maternal)
Post-secondary education in HR or related discipline
0 – 5 years’ experience in Human Resources
Experience in international company and/or shared services HR function an asset
Advanced computer literacy – HRIS/Payroll package, MS Office (Excel, Word, Access)
Good organizational skills, initiative and ability to work independently
Accurate and efficient administration skills and attention to detail
Ability to work with people at all levels in the organization

Manager, HR Shared Services Support Resume Examples & Samples

Advanced MS Excel and PowerPoint skills and working knowledge of MS Access are required
Strong knowledge of SQL a plus
Experience with Prudential systems: PeopleSoft, Cognos, Human Capital Analytics (HCA), Oracle Fusion (COMP) are preferred
Experience with Tableau or other data analytics/visualization tools a strong plus
Demonstrated experience in business analysis, data analysis, and implementation of system solutions – proven success in business requirements gathering and documentation is preferred
Knowledge of business requirements mythologies is desired
The incumbent should be a highly motivated and action oriented individual with strong creative problem-solving, analytical and communication skills – written, oral & listening
Demonstrated ability to take direction from and provide support to multiple clients simultaneously
The ability to manage work in a high-volume, fast paced environment with flexibility and the ability to flex work schedules as work priorities demand is required
Desire to learn and grow

HR Shared Services Representative Resume Examples & Samples

Bachelor’s degree in Human Resources or Accounting preferred
Proficiency in Excel, Word, experience in Peoplesoft/Oracle is a plus
Demonstrated ability to work collaboratively, proactively and enthusiastically within the organization

HR Shared Services Project Manager Resume Examples & Samples

Develop and maintain a thorough understanding of HR SAP functionality including how the HR module interfaces with other SAP modules and systems
Leads HRSS project planning to build understanding and adoption planning. Provides input and guidance from the end-user perspective. Creates testing scenarios
Conducts stakeholder analysis and impact assessment with HRSS Management team to accurately identify stakeholder groups that are impacted by change and to ensure that change management plans are targeted correctly; utilizes presentations and discussions at stakeholder and user meetings, email communication and other channels to gather additional input and inform plans
Liaises with SAP HR Technical team (Enterprise Business Solutions) and divisional HR offices to identify necessary organizational change management activities and incorporates them as critical milestones/dependencies in project plans
Lead project teams of varying size through data updates related to project objectives
After initial project completion, transitions ongoing support to HRSS teams. Ensures needed documentation and training is in place for these teams
Maintains system protocols by writing and updating procedures and assisting with training staff and customers as needed
Compiles and documents lessons learned to ensure continuous improvement and adjust future projects as appropriate
Utilize project management software/tools to deliver projects timely
Prepares technical reports by collecting, analyzing, and summarizing information and trends
Lead all Support Pack and testing initiatives related to SAP system changes with EBS in coordination with HR/Payroll Management Team
Monitor and initiate updates to website
Assist management with establishing and improving upon defined HR/Payroll procedures and processing methods to efficiently and accurately meet production and performance goals
Be proactive in identifying and implementing workable solutions to business issues with the assistance of HR Managers
Responsible for creating a work environment that maintains confidentiality
Provide support to HR/Payroll teams as needed on meeting assigned deadlines
Project management experience in HR ERP environments (such as SAP, Oracle ERP)
Experience creating project plans and/or using project management software
Problem solving and root cause identification skills; solid analytical and technical skills
Ability to create collaborative work environment with all levels of employees
Strong knowledge of MS Office including Word, PowerPoint and Access. Advanced Excel skill is required
Demonstrated ability to meet deadlines and prioritize work assignments

Rep, HR Shared Services Resume Examples & Samples

Handles escalated ESS/MSS inquiries. Interprets policies and guidelines, and advanced tax and payroll issues
Handles escalated employee relations questions
Communicates and resolves escalated employee inquires delegated by HR Leaders
Executes and enhances process work supported by the HR Shared Services organization
Partners with other HR departments to promote team alignment. Works with HR services and HR Leaders to support new services
Audits the database and provide recommendations and solutions for improvements
Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees and

HR Shared Services Associate Resume Examples & Samples

On a day-to-day basis, the HR Specialist will provide first line support to Gilead’s employees and business in China
This includes general HR issues, benefits, talent acquisition, onboarding for new employees, and general HR administrative support
In this capacity the HR Specialist is also expected to be the bridge for business cultures in assisting employees in understanding Gilead programs, protocols, and culture, while apprising management on relevant China/Japan requirements and business norms
While this Specialist role is focused on China/Japan, it is not exclusive to covering China/Japan
Successful candidates will support the other Specialists and the Team Lead day-to-day with HR Operations work covering Asia/ANZ
There are additional responsibilities for this role that encompass the scheduling of training programs regionally for Asia/ANZ
Qualified business proficiency or higher in English and Mandarin or Japanese
At least 2 years of HR Operations work experience
Minimum of 3 year experience with a multinational company in Asia
Proven track record of providing administrative/transactional support with excellence
Proficient with MS Office Software and using databases
Knowledge in WorkDay is an advantage
Working proficiency or higher in a 3rd regional language
Previously held a similar role in a multinational company
Occasional travel is required

HR Shared Services Coordinator / Admin Resume Examples & Samples

Addresses employee inquiries regarding Human Resources via phone, email and other methods
Investigates customer issues and identifies their source, determines solutions
Assists HR personnel of other departments and divisions, functioning as a centralized resource
Inputs employee data for new hires and acquisitions
Supports on-boarding and termination activities as they relate to employee data
Updates employee data as requested
Prepares appropriate documentation and processes necessary paperwork

Director, HR Shared Services Resume Examples & Samples

Partner with Executive and HR Leadership teams to build an HR Shared Services transformation roadmap which delivers a step change in business outcomes
Provide thought leadership, coaching, mentoring and guidance to the function and key stakeholders on building a world class HR Shared Services function; including best practice, concepts, enabling technologies and ways to enhance the customer experience
Proactively manage the change programme, engaging with key business leaders and influencing stakeholders at all levels of the organisation to embed the solution effectively
Leadership and management of the HR Shared Services team, inspiring them to achieve exceptional performance against KPIs in the delivery of the core cycle of HR transactional activities (payroll, appraisals, salary review, employee lifecycle changes, onboarding, offboarding and advisory services such as performance management)
Drive a culture of innovation that will generate continuous improvements in customer experience, quality, cost and service delivery
Proven experience of building or transforming a Shared Services function within a complex, matrix-driven corporate environment, preferably within HR but other functions can be considered
An extensive background in developing, mentoring and managing large operational teams in a demanding, KPI-driven environment
Strong project management skills and a demonstrable track record in delivering complex programmes of work to time and budget
A consummate leader, business partner, and true change agent, with the gravitas to build high-trust relationships with senior executives up to board level and the ability to inspire adoption of innovative solutions so they truly embed into the organisation

HR Shared Services Manager Resume Examples & Samples

Lead and oversee the day-to-day delivery and execution of HR services and/or processes
Manage day-to-day work direction for 8 or more HR Advisors
Measure, track and provide performance feedback, coaching, career counseling and development of all team members
Act as liaison between HRSS Operations and Project Lead and the rest of the HRSS team to identify issues, assess impact, propose solutions, assist in implementation of changes and ensure appropriate communications back to users/key stakeholders
Analyze and prioritize incoming work and manage back-up processing support accordingly
Prepare and manage work schedules for HR Advisors
Lead the ongoing development and documentation of procedures, processes, and protocols. Review, document and analyze quality assurance data
Proactively look for opportunities to identify, implement and recommend improvements to processes, procedures, and system functionality for optimal service delivery. Proactively analyze and implement solutions to complex problems through evaluation of application factors
Second level escalation for AskHR queries and critical HR administrative transactions
Ensure that escalations are responded to in a timely fashion
Responsible for reviewing the quality of products to be delivered to customers (i.e. salary assessments, documents, presentations, etc.)
Responsibility breakdown as follows
50%- Overseeing the work of others (escalations and product review)
40%- Providing direct administrative and staff support
10%- Training & Development
Communication link between the Krakow HRSS team, the Global HRSS Ops and Projects Lead and the Sr. Director of Global HRSS
Minimum of 2-4 years supervisory and customer service experience preferably within a shared services environment
Experience in working in a fast-paced, professional, global shared services environment
Excellent verbal and written English communication skills with an ability to work discretely on a wide range of sensitive and confidential issues
Strong ability to develop relationships and able to communicate effectively to a variety of audiences
Must be self-motivated, demonstrate initiative, and able to work independently on a virtual global team
Also must be able to be hands-on, process minded and cope with high volume of transactional work
Attention to detail and strong organization skills with ability to prioritize, problem solve and multi-task
Ability to learn and apply quickly -- as well as to dispense/share knowledge in a team environment
Advanced level of computer skills with ability to use advanced features of various software programs including Word, Excel and PowerPoint; in addition, able to research, compile and clearly present information and data and comfortable navigating new tools and technology
Experience in employment law, employee relations, compensation and other HR competencies is a plus
Able to work flexible work hours or shifts

HR Shared Services Analyst Resume Examples & Samples

Effectively explain company policies, practices, and HR initiatives to managers and employees in an engaging and customer focused manner
Partner with internal HR teams, e.g., Payroll, Recruiting, to resolve manager and employee questions within defined timelines
Review, execute and audit HR transactions relating to worker life cycle or employment job changes (e.g., hires, terminations, mobility transfers, etc.)
Contribute to and participate in brainstorming solutions to operational process inefficiencies
Balance day to day responsibilities with key project work and professional development opportunities
Analyze case data to provide comprehensive summaries of inquiry volumes, trends and nuances
Connect with regional peers in Scotland and India to share best practices, ideas and solutions
Desired Skills
Organized and detail-oriented with strong time management and multitasking skills
Ability to deliver with accuracy, speed and high level of attention to detail
Process oriented; understand the components and identify areas of improvement
Effective team player; able to build effective and trusted relationships with people at all levels
High level of self-motivation, demonstrated ability to take initiative and maintain high level of integrity and ethics
Ability to handle and maintain confidential and sensitive information
Ability to synthesize data and analyze for trends
2+ years of directly related experience working in an Human Resources function with knowledge of human resources processes
Knowledge and experience managing a wide range of HR policies and process
Requirements/Skills
Knowledge of Oracle HCM Fusion and Taleo
Proficient level on Microsoft Excel, Outlook, PowerPoint

HR Shared Services Support Rep Resume Examples & Samples

Processes HR Shared Services requests such as benefit plan enrollment forms, and leave requests
Resolves ongoing, basic to moderate HR related issues and tracks employee data utilizing Human Resources
Ability to work the following schedule (10:00 AM to 8:00 PM EST) Monday Tuesday Thursday and Friday
3+ years of experience in an transnational role or call center environment
2+ years of experience working with a Human Resources Information System (HRIS)
Knowledge and understanding of HR and Benefits
College Degree desirable in Business or related field
Experience working in Workday
Working knowledge of the Spanish language

HR Shared Services Specialist Resume Examples & Samples

Contribute to defining, standardizing, implementing and delivering services across regions
Maintain data and process changes in SAP, ensuring data accuracy, compliance, timeliness and a strong customer focus. Data changes include – but are not limited to – new hires, terminations, salary changes, personal data and organization structures
Maintain and develop standard operating procedures
Develop standard and complex reports & analytics for regional and functional HR Leads, HR Generalists in the various countries as well as for other functions such as Finance and IT, using MS Excel as analytical tool
Provide 1st line HR system support; appropriately escalate and follow up on issues with IT and HR teams in EME, Asia, Africa and the US. HR systems include SAP HR, HR Portal, Performance Management System, Talent Acquisition System
Provide HR System training to HR colleagues across EME, Asia and Africa
Identify opportunities and make recommendations for enhancing business operations through better utilization of technology

Compensation Analyst, HR Shared Services Resume Examples & Samples

Responsible for working with highly sensitive and confidential information and maintaining the confidentiality of the information used during the normal course of business
Participates in approved salary surveys through the collection and reporting of data to third-party survey providers
Provides analytical support in the development of merit budgets, salary structure modifications, and incentive plan data gathering and reporting
Accesses, changes, maintains, and assures the quality of compensation and HR databases
Prepares economic and cost impact models of compensation initiatives for individually assigned activities or as part of larger Compensation department initiatives
Provides counseling to management in the review of basic pay changes on an individual level (e.g., promotions, transfers, etc.), or on a division- or system-wide basis, (e.g., merit review cycles, etc.)
Keeps current in all aspects of compensation through formal and informal training, participation in local and national professional organizations, continuous learning and reading, and general professional curiosity
May guide and provide leadership to less-senior Compensation Analysts
Contributes to ad-hoc Compensation projects and analyses
May participate in the development of incentive compensation plan designs (e.g., executive compensation, short- and long-term places, sales incentive compensation, etc.) and assures model validation, and alignment with goals, forecasts costs, and develops the communications plan, tools to measure attainment against plan, and calculation of potential award amounts
May assist in counseling HRBPs, TA team members, and others within the HR division on many aspects of the Walgreen's reward philosophy, market pricing, internal equity, job evaluation, broadband structures, and other aspects of compensation to ensure that Walgreens is able to effectively recruit and retain top-tier talent
Develops, analyzes, and makes recommendations for compensation programs in support of specific business units within the Company to ensure they are competitive within the market, position, and industry
May assist with conducting or completing the compensation analysis and reporting needed for internal or external audit or compliance or regulatory requirements such as the EEOC and OFCCP
Bachelor’s Degree and at least 1 year of compensation experience; OR, High School /GED and at least 4 years compensation experience
Experience with confidentiality requirements associated with the practice of Human Resources, in general, and Compensation, specifically
Experience working with applying compensation techniques that may include one or more of following: job evaluation, salary survey practices and methodologies, salary program development, job documentation, the elements of total rewards, and career ladder concepts
Willing to travel up to 10% of the time for business purposes (within state and out of state)
Bachelor's Degree in a related field such as human resources or business administration
Knowledge of the principles of the Fair Labor Standards Act and its applicability to the job evaluation process
Knowledge of Human Resources outside of Compensation such as working as a generalist, business partner, or in benefits, recruiting, talent development, HRIS, or other HR function
Knowledge of incentive compensation plan designs, development, deployment, and measurement
Experience with maintaining, administering or using compensation systems, such as REWARD/PayReview, and knowledge of HRIS analytics as they pertain to compensation functions
Experience with HRIS systems and Business Objects or similar reporting tools
Knowledge of basic accounting and financial principals and the requirements of collaborating with Finance on relevant compensation activities
Knowledge of EEOC, OFCCP and other compliance requirements

HR Shared Services Specialist Resume Examples & Samples

Provide superior customer service to employees and managers of Salesforce via our customer portal, and other social channels
Using our case-management solution to assist employees in a timely manner regarding benefits, compensation, immigration, leave of absence, HR policy and procedural questions and Workday manager and employee self-service process inquiries
Support our centralised knowledge base within our employee portal; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employee self-service
Liaise effectively and collaboratively with Payroll and other support teams to resolve employee queries
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees
Proactively identify process inefficiencies and inconsistencies, and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience
System testing support of employee portal and Service Cloud Console as needed. Provide support on system enhancements and triage access or bug queries
Ensure the accuracy of the internal Shared Services Community process documentation
Provide audit approval support in Workday for Manager Self Service transactions, including but not limited to; manager transfers, promotions, compensation changes, one-time payments and exits
Own data integrity of all Workday employee change transactions by following the outlined peer review/audit process
Ensure compliance with TRUST and SOX compliance by completing work correctly and timely
Provide continuous feedback to peers, management, and HR and COE partners about internal employee service trends and opportunities for improvement
Other duties and project work as required
Minimum of 3 years' work experience in Human Resources
Exceptional problem solving skills with a passion for technology, process improvement, and continuous learning
Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances
Ability to diagnose a problem, informed by data and lead correction efforts
Outstanding project management skills including ownership over planning, tracking, and communicating project status/results
Comfortable with a high-paced environment with competing priorities
Drives results and is solutions-oriented
Ability to maintain confidentiality in all aspects of job responsibilities
Places high priority on data integrity and security
Able to build credibility with both individual contributors and management
Work effectively in a team environment
Deep knowledge of Excel, PowerPoint and Google applications
Fluency in European languages, particularly French
Experience working in HR shared services
Expertise with global cloud-based HR systems (e.g. Workday)
Proficient working across multiple HR disciplines and geographies
Proficient with regional employment law and practices
Proficient utilising case management tools
Familiarity with using Salesforce or other cloud-based application

HR Shared Services Analyst Resume Examples & Samples

Consults on process improvement plans for HR Shared Services
May serve as leader of teams or sub-team(s) for medium sized HR projects
Advises managers on key and/or sensitive human resources issues
Performs detailed investigations of sensitive employee matters that are of medium complexity
Confers with counsel regarding agency filed complaints
Supports corporate programs such as performance reviews
Acts as a support resource for case management, data management & reporting and payroll
Assist with legal and compliance support
Troubleshoot and resolve technical issues affecting HR functions and engage the HR Information System team as needed
Supports the HRSS manager with management of day-to-day operational activities and special requests
Triage HR Shared Services cases that are escalated

HR Shared Services Associate Resume Examples & Samples

Monitor outsourced LOA (Leave of Absence) vendor’s leave and short term disability (STD) reports and email notifications regarding status of leaves and STD claims
Respond to LOA vendor requests for job descriptions and work information
Perform HRIS LOA data entry and payroll directives
Assist employee questions via phone, in person and email
Monitor status of long-term disability (LTD) claim of US and Canada
Manage the Interactive Process for employees on long-term leave and employee on-the-job accommodation requests in partnership with Employee Relations (ER), Human Resources Business Partners (HRBPs), In-house Legal, and Employee Health & Safety (EH&S) representatives
Manage and review Affordable Care Act (ACA) 1095-C forms, working with ACA compliance vendor and benefits vendor representatives
Manage weekly Qualifying Events (QE) for benefits eligibility and enrollment purposes
Monitor shared folder for QE documentation
Respond to Benefits Surveys. Work as benefits representative for the Policy Management work group
Attend bi-weekly Policy Management meetings
Manage global expatriate health plan enrollment, updates, terminations, and communications; conduct 1:1 orientations; process monthly invoices
Review 401(k) lost participant report and contact employees to update their addressesSearch Jobs US

HR Shared Services Call Center Senior Operations Manager Resume Examples & Samples

10 years call center management skills
Strong operations background with proven track record of delivering against service standards (capacity planning, workforce planning, risk and financial management, operational metrics, quality management, etc.)
Strong consulting skills and proven ability to work with senior stakeholders at a country, regional and global level
Proven track record of process redesign, solution delivery, and continuous process improvement across a complex business environment
Fluent English and Spanish language skills, both in written & verbal communication skills
Experience managing, coaching and developing managers
Able to handle high volume of work & adaptable to change
Able to plan and manage own time and work with minimal supervision
Logical, analytical & rational
Strong team player, willing to learn and share experience with other team members

Manager HR Shared Services Resume Examples & Samples

Bachelor’s Degree and at least five (5) years of experience in an HR concentration such as an HR Generalist/HRBP, employee relations, labor relations, training and development, OD/OE, diversity, compensation, benefits, and/or talent acquisition, including three (3) years of experience providing guidance to management and researching, investigating, and responding to team member issues and concerns. Past experience in managing a large HR shared services team is highly desirable
Prior development and successful execution of HR programs, and ability to build end to end process and documentation to support such programs
Prior experience with relocation, immigration, department of transportation, unemployment, background screening, drug testing protocol, and other HR compliance related programs
Experience executing plans to meet and exceed customer service level expectations
Ability to communicate and listen effectively with strong judgment skills, demonstrate a proactive style while maintaining professionalism in dealing with sensitive and confidential matters
Experience in collaborating to develop strategic initiatives which align with business goals and budget
Strong project management skills. Experience developing and delivering verbal and written presentations to various audience levels within an organization
Intermediate level skill in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Visio, etc
Advanced working knowledge of Case Management tools, Learning Management Systems, and/or Absence Management Systems, and ACD technology
Experience working in a customer service environment and servicing a 24/7 operation
Ability to travel when necessary for business purposes (in and out of state) and flexible working hours, including varied shifts, weekends and holidays

HR Shared Services Representative Resume Examples & Samples

Keep Sutherland aligned: Measure and monitor existing policies and procedures
Strengthen relationships: Create sustainable solutions to individual employee challenges
Promote an open-door policy: Remain available to the team and encourage a collaborative environment
Shape workplace culture: Offer support, boost engagement, and inspire positive attitudes; promote our Extra Mile and Platinum Awards programs
Help others: Relate to customers to remedy their frustration or confusion in resolving issues; Interfaces with HRBPs, HRIS, Compensation, Benefits and Payroll personnel to assist in the administration and support of employee issues and problems

HR Shared Services Analyst Resume Examples & Samples

Responsible for providing Tier 1 assistance on HR-related inquiries to Johnson Controls employees across the Enterprise, including inquiry resolution and transaction processing. Tier 1 may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities
Provide routine inquiry support and resolution for management and employees, such as answering questions about HR transactions and / or related to HR
Generate and distribute regular and recurring reports as well as required standard reports to government and federal agencies
Provide support on simple data entry / data changes on employee records
Perform basic transactional processing activities to support other functional areas

HR Shared Services Representative Resume Examples & Samples

Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures, such as benefit updates or employee assignment changes
Responds to incoming correspondence from employees or managers for all HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary
Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees
Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HRSS team and customer
Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HRSS team in order to develop credibility. Integrates efficiently with team members, seeking input/assistance as needed

HR Shared Services Specialist Resume Examples & Samples

Triage inquiries pertaining to Human Resources in an accurate and timely manner utilising internal resources such as Zendesk, email, phone calls, chat, etc
Research and resolve complex issues by partnering across the HR organisation (or escalating when appropriate) across different EMEA countries
Provide solutions to employees but also education to the organisation on self-service options available to them
Complete transactional HR processes using Workday HRIS system
Meet key metrics as identified by the Resource Centre Management. These may include timeliness, accuracy, quality, tone, error-rate, and/or others
Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these
As part of the lift and shift of activities to the HR Shared Services team, some project work will be required. The ideal candidate should be able to own and deliver on projects assigned by the HR Operations Lead; looking for continuous improvement opportunities via streamlining and automation
Will be responsible for all or some of the following

HR Shared Services Consultant Resume Examples & Samples

Manage and evaluate/validate a large volume requests as they are received for accuracy and appropriateness (aka validating tax structure is accurate, exemption status of position matches the job, cost center is appropriate, etc.)
Constant communication and partnering with field HR reps to assist in the completion of updated procedures to gear towards the understanding of OM processes and procedures
Thorough validation and analysis of data prior to making changes in the system as to avoid potential security, payment and access problems in the field
Takes initiatives and responds to rapidly changing priorities
Implement/update OM and PA processes and procedures

Gds-HR Shared Services Associate Resume Examples & Samples

Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Actively participates and completes the performance management and development plan activities
Assists with GDS initiatives and other projects as assigned
Command of spoken and written English

HR Shared Services Manager Resume Examples & Samples

Oversee the HR advisors processing of employee data to ensure that it is in accordance with Britvic Company policies and documented processes
Scoping, production and delivery of monthly KPIs to track effectiveness of the team’s output
Reviews team activities and ways of working with a lense of continuous improvement and innovation
Primary contact within HRSS for HRBPs or Cross functional stakeholders requiring HRSS support
Regular contact with functions not limited to Resourcing, Reward & Pensions, Payroll and Tax to allow for early resource planning on key initiatives
Understands each country’s set up in terms of Payroll, Contracts, Local Legislation and who the relevant stakeholders are within the business
Hold suppliers to account via regular and informed Service Delivery Meetings and early intervention and escalation of issues
Provides HRSS Leadership with clear line of sight of both live and pending activity – to include functional performance KPIs and clearly documented plans on substantive non-BAU activity
Ability to network at pace and ensure the relevant stakeholders are identified and informed
Strong stakeholder management and negotiating skills
Is risk aware and builds contingency into plans
Has strong planning and organisation skills – with an ability to appropriately reprioritise
Previous business partnering or HR Generalist experience is essential
Experience of managing or supervising a Shared Services or COE Environment
The ability to work to a high degree of accuracy when under tight timescales
Previous experience of using SAP or other HR database

HR Shared Services Support Resume Examples & Samples

Displays general knowledge of department operations and procedures and knowledge of relationship with other departments and their systems
Uses judgment to determine most efficient order of activities to achieve established objectives and assigned deadlines
Provides variety of project support assistance to team
Demonstrates ability to utilize specialized and/ or more advanced software
High school diploma or equivalent required
Associates degree and 2+ years related experience OR equivalent combination of education and years of related experience

HR Shared Services Project Specialist Resume Examples & Samples

Bachelor’s Degree graduate
With at least 2 years knowledge of and experience as HR data specialist
Solid experience in using HR tools/systems, preferably SAP HCM and/or SAP SuccessFactors, Oracle, web-based HR systems
Advanced Microsoft Excel skills (can use basic to advance Excel formulas)
Solid experience in handling and crunching huge amount of data, reports and analytics
Maintain the employee data between AUSP’s SAP and SunPower’s SuccessFactors HR Systems. This will be done by manually entering new hires and loading import files for terminations and other employee changes
Support the process of sending the SuccessFactors data back to AUSP SAP systems
Resolve data issues between the two systems
Work with Global Helpdesk to support AUSP’s question about access to the grid and grid > connections
Participate in the Phase II project by validating the employee data loads from SAP to SuccessFactors
Participate in the Phase II project by testing SuccesFactors functionality configured for AUSP
Participate in the Phase II project with data entry to support the payroll interface testing from SuccessFactors to SAP

Executive, HR Shared Services Resume Examples & Samples

Min. Diploma with at least 2 years of hands-on payroll and benefits administration experience
Knowledge in statutory requirements in Singapore is a must
Technology savy with emphasis to the usage of MS Excel (V-look up/Macro)
Hands-on usage of Times Software is a must
Meticulous, accurate with figures
Team worker with a customer centric mindset

HR Shared Services Specialist Resume Examples & Samples

First point of contact and follow through with employment applicants/candidates Support to Talent Acquisition Team regarding background check, reference check, credit checks, sourcing for candidates for open requisitions, preparation of offer letters and documents.,
Follow through with candidate from interview schedule to onsite visit to hiring to onboarding
Assist BlackBerry employees with “routine” inquiries regarding Workday data/information, benefits, immigration, leave of absence, compensation, tuition reimbursement, employee referral awards, etc
Refer/redirect to the HRBPs and COE leaders for more complex and detailed information/answers
Support Talent Acquisition and Campus Recruitment Team in organizing and conducting job fairs and recruitment open houses
Bachelor’s degree in Human Resources, Psychology or Business Administration
Detail-oriented, well organized, demonstrated problem-solving skills – both verbal and written
Above average interpersonal skills
Proven ability to multi-task and carry each task to the expected completion in a timely manner
Minimum 1 year of experience in HRIS, Recruitment, Benefits, Compensation and /or HR Generalist role

HR Shared Services Manager Resume Examples & Samples

Strong knowledge of HR and payroll compliance legislation, with proven experience in a HR background
At least 3 years experience in a Shared Service Management/ Leadership role ideally covering a regional or global business
Experience managing and analysing data in HR systems and communicating relevant performance indicators
Demonstrable experience in designing new HR processes and continuous improvement of existing processes
Ability to manage culturally diverse stakeholders and build strong collaborative working relationships across all levels of seniority

HR Shared Services Representative Resume Examples & Samples

Trains and answers questions on policies, practices, and process using HR Ticketing System (Footprints)
Takes initiative to research questions and interprets policies where clear-cut procedures do not exist
Documents processes for future training and updates guides as changes are made, ensuring global communication of changes to Human Resources, Managers, Admins and other user groups
Conducts audits of employee data and transactions running through HRIS
Assists with any HR compliance needs, meeting deadlines and requirements set forth by state and federal agencies

Manager for HR Shared Services Business Partner March Resume Examples & Samples

Manage and resolve complex associate relations issues. Conducts effective, thorough and objective investigations
Maintain in-depth knowledge of legal requirements related to day-to-day management of associates, reducing legal risks and ensuring regulatory compliance. Partner with retained counsels as needed/required
Develop contract terms for promotions and transfers

HR Shared Services Team Leader Resume Examples & Samples

Deliver a quality and professional service to all our customers
Manage a team of HR Service Administrators to ensure the team meets its objectives
Coach and develop individuals to ensure they reach their maximum potential
Supervise the delivery of end to end transactional administration activities associated with the employment cycle for all employees and managers
In-conjunction with the Head of HR, develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery
Effectively manage the Payroll administration process and relationship with our service provider
Supporting in the annual bonus and pay review process
Plan resource needs and manage workload distribution, allocation of tasks and monitor service levels
Ensure workflow processes are actioned in a timely and consistent manner
Monitor escalation of queries to improve front line service and support
Optimise the use of HRIS to deliver cost effective and efficient customer service
Lead the team contribution to the development of new end to end transactional administration activities and service level agreements
Take a lead role is the establishing team KPIs and service delivery levels to the business
To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
5 years minimum HR administration experience within a large multinational organisation
Previous Experience of Managing a HR Operations/Shared Service Team
Strong customers focus mind set
In-depth knowledge of operational HR policies and practice
Strong knowledge of payroll administration and processes
Thrives on working in a team and supporting others to achieve our HR goals
Previous experience of setting up HR a shared service function will be a benefit but not required
Previous experience of Success HRIS is an advantage

Senior HR Shared Services Specialist Resume Examples & Samples

Execute all human resources transactions in People Services section such as onboarding, termination, staff movement, HR reporting, internal audit, benefit administration, personnel information management and contract management
Work with the Manager and play a key role to manage the annual salary letter process for Asia
Perform data entries accurately on HRIS platform and ensure the timely delivery of HR Shares Services in line with the service level agreement
Liaise with service vendor on data management
Interact with HR business partners in Asia to ensure data completeness on HRIS
Participate in global HR transformation projects
Please see the above

HR Shared Services Call Center Supervisor Resume Examples & Samples

Serve as supervisor for the HR Shared Services Call Center team delivering on customer service criteria, monitoring progress and providing ongoing feedback to staff to improve individual and functional unit performance
Evaluates and anticipates work volume and assigns/distributes work among the staff accordingly
Serves as an escalation point for involved cases or service complaints that cannot be resolved by a team member
Coaches, trains and motivates staff to maximize their potential and performance
Interprets and communicates direction and goals for work unit
Sets achievable goals that are linked to the objectives of the client/organization
Conducts training sessions and prepares training aids for team
Creates and updates process and procedure documentation for continuous improvement of internal work streams
Prepares periodic reports on relevant transaction and work volumes relevant to the functional unit
Adheres to all internal CBRE policy and external laws/regulations as related to
Employee Records Administration
Assists with internal and external audit procedures and protocols
Manages project and program development using clearly defined project plans, assign accountability, deliver results and determine measurements for success
Communicates effectively with all parties involved
Maintains a comprehensive understanding of the cross functional processes within the Human Resources Group
Leads and/or assists with large transitions/implementations of client accounts
Provides formal supervision to individual employees within the HR Shared Services Call Center
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination
Plans and monitors appropriate staffing levels and utilization of labor, including overtime
Prepares and delivers performance appraisal for staff
Mentors and coaches team members to further develop competencies
Leads by example and models behaviors that are consistent with the company's values
Post-secondary degree required plus a minimum of 5 years experience within a call center environment required
Prefer that work experience includes at least 3 years of HR Operations experience
Experience with PeopleSoft 9.1 and/or 9.2 preferred
Ability to comprehend, analyze, and interpret the most complex business documents
Ability to respond effectively to the most sensitive issues
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups
Ability to calculate simple to intermediate figures such as percentages, discounts, and commissions
Conducts basic financial analysis
Ability to solve advanced problems and deal with a variety of options in complex situations
Excellent writing, planning, organizational and problem solving skills
Responsible for setting project, department and/or division deadlines

Senior HR Shared Services Associate Resume Examples & Samples

Responds to questions on standard, administrative procedures and practices via multiple channels. Educates customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate individuals
Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system
Perform data maintenance for Asia Pacific region employee records in the HRIS
Act as change coordinator to ensure HRIS updates are delivered in the Asia Pacific region with proper communication to country HR community
Handle full spectrum of compensation & benefits functions, retirement scheme administration in a timely and accurate manner
Assist in Asia Pacific region compensation & benefits program administration and market compensation benchmark survey analysis
Participate in HR project, such as integration, new system implementation
Deputy the HRSS Manager in her absence

HR Shared Services Hrtm-consultant Resume Examples & Samples

Follows specific procedures for Comcast location to process full range of HR transactions accurately and within service level agreements established by the HR Organization
Proactively escalates issues on the customer’s behalf to ensure timely service
Runs audits and ensures that all compliance issues are handled according to government regulations
Educates Comcast Managers and HR to facilitate submission of work to HRTM
Provides consultative role to client base by applying knowledge of HR practices and systems and advising of best course of action
Maintains knowledge of organizational and departmental policies and procedures
Utilizes SAP to process specific employee-related transactions as well as Excel to run reports and audit work
Manages multiple systems simultaneously as well as a large case load requiring significant attention to detail
Conducts basic to advanced reporting
Education Level: High School or Equivalent, Bachelor’s degree in business preferred
2 – 5 years of related experience in payroll, HRIS, HR Shared Services or as an HR Generalist
2 years of HRSS/Comcast knowledge preferred
Exceptional customer service skills including ability to establish working relationships with all levels of employees
Proficiency in Microsoft Office Suite – Outlook, Word, Excel, and PowerPoint – ability to manipulate spreadsheets and create reports
Strong understanding of HRIS database design, structure, functions and processes

HR Shared Services Support Specialist Resume Examples & Samples

Responds to escalated and sensitive issues/cases from employees and vendors on one or more areas regarding pay, benefits, leave, employment, performance assessments, relocation, HR systems and processes, and/or HR policies on one or several areas of human resources activities. Interprets and applies company policies, and applies experience and knowledge to solve issue. Coordinates activities related to escalations and exceptions and ensures timely flow of information. May assist less experienced representatives
Partners with other employees or departments to bring rapid resolution to cases. Performs analysis of complex or sensitive human resources projects and issues and provides options or recommendations. Understands implications and impact on HR and other departments
Assists managers and employees on personnel procedures. Assists staff and employees on different systems utilization and processes inherent to onboarding and employment practices and policies
Conducts HR support functions such as orientation sessions, exit interviews and facilitating unemployment claims
Maintains compliance and governance with federal and state regulations concerning employment
Coordinates with executive committee or senior management on appeals and issues
Initiates status reports to the inquirer when delays occur in responding to an inquiry, as required. Follows department/corporate reporting requirements (i.e., PCRs, Dashboard metrics, and other reports) as needed
Assists in the evaluation of department reports, decisions and results in relation to established goals. Recommends new approaches and procedures to effect continual improvements. Ensures process and procedure updates are maintained and communicated to all groups
Good analytic, communication and organizational skills
Proficient in Microsoft Office applications with excellent data management skills
Ability to independently manage multiple tasks and projects with competing priorities and deadlines
Ability to work with a high degree of accuracy with minimal supervision in a high-volume environment
Ability to work well under pressure and to maintain a professional attitude with employees and vendors

Head of HR Shared Services Resume Examples & Samples

Lead on the people and customer agenda across the functions you lead within HR shared services which provides services for approximately 50,000 employees as well as an element of Global administration
Manage divisional projects including but not limited to new technology or process change
Ensure that a customer centric operating model is embedded through our contact strategy and process design
Manage and escalate risk as appropriate
The successful candidate will have experience of leading a multi-functional HR Shared Service centre in a complex organisation of similar scale with sufficient and appropriate experience of managing and leading diverse teams in a high volume, pressurised environment. You will need experience of operating as part of a HR Senior Management team making a valued contribution to the HR Shared Service Centre strategy setting. In addition experience of delivering on HR projects including but not limited to technology, process and the people change agenda
The ability to develop a truly customer centric HR Service Centre is important as well as experience in high quality operational HR processes that support our business

HR Shared Services Representative Tier Resume Examples & Samples

Accepts large volumes of incoming calls from various levels of employees to quickly access and resolve HR related issues. Ensures timely and accurate information/problem resolution to employees. Acquires and maintains substantial knowledge concerning Human Resources policy, programs, and procedures that allows first call resolution in the majority of cases
Process and distribute related paperwork in a timely and accurate manner
Ability to resolve cases in a timely manner. Works with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed. Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of HR
Other duties or responsibilities as required
Minimum 1-year experience in customer service, data entry or related field
Computer proficiency with working knowledge of MS Office – in particular Excel
Prior Call Center experience is a plus
Prior ServiceNow application experience is a plus
Strong written, oral, and interpersonal communication skills (including professional telephone etiquette)
Stress management skills are essential
Ability to remain calm when confronted with hostility, anxiety or impatience will be assessed
Ability to apply general rules to specific problems to produce answers
Ability to provide high quality, timely, professional, and positive customer service
Ability to multitask and work in a team environment
Ability to handle confidential and sensitive information with discretion
Ability to meet or exceed established service level expectations

HR Shared Services Resume Examples & Samples

On-boarding of new hires across locations in India
Automation of Processes
Bonus calculations and sales incentives paid quarterly
Payroll management thr ough vendors locally and globally
F&F settlement
Maintain data in SAP thr ough HR Operations team to ensure payroll and management reports
Manpower planning thr ough building Company wide Manpower Budgets and for respective functions
Lead a team of HR Operations staff to provide HR Helpdesk support on various HR queries for India and other locations
Statutory labor compliance for all locations in India
Maintenance and enhancement of HR systems ( SAP, Performance Management System Employee self service portal, e-Recruitment System etc)

HR Shared Services Resume Examples & Samples

End to end processing of company payroll and statutory compliance
Collate payroll information, process, produce reports and journals and file
Prepare and remit monthly superannuation contributions and quarterly employee statements
Prepare and process journals for employee provisions
Preparation of payroll related reports for managers
Termination and redundancy calculations as required
End of year processing and reconciliation including payment summaries
Support Payroll Statutory Audit
Manage flow of information from HR database, ESS and Payroll systems
Create Change Request (CR) for Payroll and ESS (if required) and ensure closure within agreed SLAs
Manage Global Assignee Management (GAM) and Global Payroll Management (GPM) f or Expats and Impats in MBRDI

Senior HR Shared Services Rep-br-en Resume Examples & Samples

Initiate background and drug screen as required for new candidates
Verify candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items
Facilitate I-9 and E-Verify process; following up on any e-verify non-confirmation results to comply with government regulations
Communicate with candidates as needed pertaining to required documents, outstanding background screen items
Coordinate with HRBPs and HR Compliance during the candidate review process and provide guidance regarding issues that may surface
Distribute appropriate new hire paperwork to candidate based on divisional and government requirements
Complete and provide onboarding paperwork for entry into HRMS system in preparation of first day of employment
Perform routine audits of data to ensure accurancy and compliance
Run reports as needed for metrics and audit purposes
Review invoices and troubleshoot with vendor and Accounts Payable as required
Demonstrated knowledge in key HR software and systems and reporting tools (e.g. Oracle HRMS, Docusign, Certifphi, etc.)
Demonstrated customer service orientation; ability to provide service and remain focused even during emotionally charged circumstances
Excellent time management skills with ability to use independent judgement effectively
Excellent verbal and written interpersonal communication skills

HR Shared Services Representative Resume Examples & Samples

Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems, and status changes. This will include telephone, chat, e-mail and drop-in face-to-face interactions
Manages employee changes, special pays, employee updates, Tuition Reimbursement requests and report running
Interfaces with Corporate Human Resources, HRIS, Compensation, Benefits and Payroll personnel to assist in the
Requires knowledge of various areas of human resources including benefits, employment, pay-related practices/process,

Director HR Shared Services, Myhr Resume Examples & Samples

Motivate and challenge to drive high performance
Commit to "hiring the best" internally and externally
Create an inclusive environment which embraces and derives value from diversity

HR Shared Services Centre Lead-samea Resume Examples & Samples

Work in close collaboration with the HR teams to ensure that the HRSSC KPIs are continually achieved
Ensure that consistent processes and ways of working are in place and enable the SSC to deliver high quality, high productivity and consistent advice and transaction processing
Regularly report up to date and accurate management information
Support an environment which supports outstanding customer service, continuous improvement, quality, high employee engagement, high team performance and collaboration
Experience of working with and possess good understanding of a leading HR Shared Service systems, preferable SuccessFactors / SAP
Excellent English Language communication skills
Minimum Degree Human Resource Management Degree or higher
Experience as HR generalist prior to SSC would be an advantage

HR Shared Services Administrator Resume Examples & Samples

SBC and Onboarding Country Support: support all required process steps to ensure smooth flow of candidates through SBC and OBT. Working with vendor and vendor manager and TA on alerts raised on candidates in pre-employment screening process to help make decision on findings related to candidates background. Supporting payment process and gathering all relevant details in case of payment queries and getting these resolved independently through communication with Dell Finance (AP etc.) and TSW Finance teams
Team Metrics: Use trackers and available reports on regular bases to prepare metrics of supported tasks by the EMEA HRSS team and present the trend to rest of the team as well as to your customers
Purchase Order (PO) Support – own and manage the PO Support process within HRSS
Other HRSS support coordinator - act as senior member to other team members and help to coordinate any changes in the process

HR Shared Services Payroll Senior Associate Resume Examples & Samples

Perform daily payroll department operations
Maintains payroll information by collecting, auditing and submitting import data to vendor. Reviewing results in all Companies
Manage workflow to ensure all payroll transactions are processed accurately and timely
Inspecting automated system output such as registers and standard reports, determining and correct out of balancing conditions, preparing and filing corrections
Monitor and manage distribution of incoming email to appropriate team members
Provides payroll information by answering questions and requests, works with vendor service centers
Resolve payroll discrepancies by collecting and analyzing information
Prepare and review reports by compiling summaries of earnings, taxes, deductions, and other wages
Performs a wide variety of payroll processing activities, including computing wage payments and calculating tax payments, vacation entries, garnishment, subpoenas, office changes, banking errors
Maintain employee confidence and protects payroll operations by keeping information confidential
Analyzing information, data entry skills, thoroughness, general math skills
Assist with US and Canada payroll activities and vendors
Experience with a multi-state payroll and/or Canadian payroll is a plus
Ability to prioritize work effectively
Strong PC skills including proficiency in Excel and Outlook
FPC designation a plus

HR Shared Services Payroll Tax Specialist Resume Examples & Samples

Manage all day-to-day activities related to internal and external payroll tax filing processes
Supervise one team member
Lead and coordinate year-end tax related activities and timely processing for accurate filings
Research federal, state and local laws to support changing legislation regarding wage and hour laws
Stay current with all areas of payroll tax laws & provide guidance to staff
Partner with our tax team
Perform & resolve quarterly reconciliation and data analysis between jurisdictions, ID’s, wage & tax
Prepare and audit for tax and monthly reconciliations
Review and approve internal tax returns
Identify and resolve all payroll tax refunds
Manage overpayments, underpayments, SSN changes
Estimating taxes, calculating gross ups, and compiling company payroll for items related to Stock Grants, Stock Options, ESOP, and Non-qualified Deferred Compensation activities
Managing and overseeing all operations and activities relating to payroll for multiple payrolls and vendors
Managing and overseeing all quarter end and year end activities between vendors and internal teams to ensure W2 accuracy
Preparing ad hoc reports and reconciling
Assist with payroll processing as needed
Ensure that all payrolls within designation are accurately and timely processed, and that they comply with applicable regulations and laws
Coordinate adjustments and consolidation of amendments
Analyze payroll data and verify accuracy of information
Perform internal and external audits as requested
Review and respond to all payroll tax agency notices and ensure proper compliance and resolution on federal, state and local jurisdictions, abating penalties and clearing delinquencies (maintain log notices with vendor)
Communicate directly with tax jurisdictions as well as third party vendor ADP regarding tax inquiries
Works to identify employees with incorrect tax set-ups to ensure filings are compliant with tax withholdings and state and federal laws
Registration or auditing for new SIT, SUI, LIT tax ID’s
Reconciles the Statement of Deposits, jurisdictions across multiple companies and platforms
Printing, Faxing, Scanning, Filing documents
Maintains and creates tax/payroll files
Creating, maintaining and updating procedural documentation
3 to 5 years of work experience in Payroll, Finance, or Accounting with payroll tax filings in a multi-state environment and with multiple FEINs
An associate’s degree or equivalent training and education like Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) designation a plus
Working knowledge of payroll best practices and federal and state regulations
Experience with ADP PRWC, Whitney and Report Writer is a plus
Experience with a multi-state payroll or Canadian payroll is a plus
Experience in or exposure to working in a shared services environment or having held a cross-functional role a plus
Strong PC skills including proficiency in Excel and Outlook and ability to do research on the Internet
Good math/accounting aptitude
Ability to communicate appropriately and effectively with all levels of employees and be a team player who is also capable of working independently

HR Shared Services Resume Examples & Samples

Payroll management through vendors locally and globally
Maintain data in SAP through HR Operations team to ensure payroll and management reports
Manpower planning through building Company wide Manpower Budgets and for respective functions

HR Shared Services Analyst Resume Examples & Samples

Maintain positive relationships with HR professionals, employees, and managers to support company-wide HR initiatives
Comply with all company policies and procedures
Bachelor’s degree from an accredited university preferred
Must be proficient in MS office products to include Word, Excel, PowerPoint, and Outlook
Must have good written and verbal communication skills and be able to effectively communicate with staff, management, customers and vendors
Demonstrated commitment to maintain confidential data
Support HRSS Leads and HRSS Global Director in additional activities specific to HR Shared Services
Experience with various Content Management tools (i.e., SharePoint) preferred
Oil & Gas industry experience preferred

HR Shared Services Associate Resume Examples & Samples

Provide day-to-day support to employees and managers on a vast array of HR-related inquiries via multiple channels
Take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels, and ensure a warm and complete transfer of escalated inquiries to internal HR groups, other departments, and/or external vendors
Educate customers on HR Services available to them and encourage the use self-service tools such as the HR Portal and other systems when appropriate
Support HR programs including but not limited to Health & Welfare Benefits, Leave of Absence, Immigration, Employee Relations, Employment Verifications and Exit Interviews
Maintain superior knowledge of HRSS business processes, Standard Operating Procedures, and company policies as they relate to HR
Maintain HR data in HRIS and other employee related systems, ensuring data integrity and Sarbanes Oxley compliance
Provide continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution
Portray a positive, professional, customer and delivery orientated image of the company. Seek to drive results and beneficial outcomes for the global HR functional area team(s) and the customer at all times
Understand and adhere to internal practices to ensure employee data privacy compliance with all state, federal and regional labor laws and regulations
Perform other duties as assigned/requested
Bilingual (Spanish/English) required, as this role will be responsible for supporting our employees based in Colombia, South America. Knowledge of and/or experience with Colombia employment laws and regulations is preferred
Bachelor’s Degree or equivalent education level required
Two or more years of professional HR work experience is required. One year of professional work experience in an HR Shared Services or centralized customer service environment a plus
Experience with HRIS and customer relations management systems is required. Experience working with Workday preferred
Proficiency in MS Office (Outlook/Word/Excel) required
Excellent verbal, written and interpersonal communication skills required
Exceptional time management, attention to details and organization skills with ability to balance numerous tasks and meet deadlines required

Senior HR Shared Services Representative Resume Examples & Samples

Guides managers and employees to new direct access tools such as web-based portals for automated processes, transactions and functions, and supports their use
Maintains business process and organization structure in Human Resources Information System (HRIS)
Works with HR-IT team on projects that involve changes to business process and employee data
Works with all HR business partners as an employee advocate to ensure that our practices are consistent with our core values

HR Shared Services Administrator Resume Examples & Samples

General HR administrative duties. Ownership of all transactional elements of HR processes ensuring actions are completed in line with agreed process checklists, assigned severity and SLAs. Keeping the customers informed of expected completion date and when an item is escalated for action
Tier One advisory queries – Lifecycle processes, employee relations, benefits and training
Assignment of more complex queries or non-HR queries to the appropriate resource
Liaising with HR colleagues to ensure that assigned queries have been closed out
Processing all employee changes (e.g. promotions, transfers, family friendly and leavers) and producing supporting letters
Time & Attendance system administration
Ownership of monthly HR processes. i.e. Long service awards, Employee of Month, Probation Reviews
Administrative support for the Annual HR Cycle – i.e. performance peviews, pay peview, Guide to Ethical Conduct recommitment
Producing standard reports from the HR system, including monthly HR metrics
Administration of recruitment process for bands 5&6, including approvals, arranging interviews, and candidate management. To be experts in the use and capabilities of the recruitment system (iCIMs)
Ownership of new starter process including offers, pre-on boarding activity and scheduling day 1 On-boarding and producing induction packs
Booking support for Occupational Health appointments
Ensuring statutory updates are reflected in current Policies, Forms & Procedures
Maintaining TE brand format of HR forms & templates
Maintaining accurate computer records and personnel files for easy retrieval, working to naming conventions
Employee data audits
Reference completion
Visa & global mobility support, benefit enrolment and termination, in collaboration with the C&B Manager
Training and Comp & Bens admin support
Maintenance of HR & Training websites
Ad hoc support for mail, correspondence and travel bookings
GCSE Maths and English
Certificate in Personnel Practice – desirable
Ability to provide a fast, accurate and professional service
Ability to multi-task, and manage and prioritise work load (work from several feeds)
Proven ability to use sound judgement when answering queries
Pro-active approach
Excellent communication skills, both written and verbal, able to communicate at all levels and provide feedback and updates at appropriate intervals. The ability to build trust and positive relationships with employees and managers
Be a highly proficient Microsoft Office user (Intermediate level), including Excel, Word and Outlook. PowerPoint also desirable
Proven experience of working in a HR Admin / support role
Experience of working within a confidential environment and proven integrity
Possess up-to date ER knowledge at an administrator level
Proven record of working with standardised processes and achieving SLAs
Experience of working in a fast paced / matrix environment with conflicting priorities
Experience of maintaining and updating databases and running reports

Manager HR Shared Services Hris Resume Examples & Samples

Implement, upgrade, support and maintain HR systems
Conduct needs analysis and gather feedback on processes to identify potential system enhancements
Consider downstream impact on system changes and ensure appropriate communications are delivered to relevant groups
Design, recommend, configure and maintain business processes that streamline work, ensure compliance with relevant procedures, define clear accountability and create efficiency's
Participate in the regular review and prioritization of HR systems configuration projects
Develop, maintain and ensure accuracy of a set of standard queries and reports for end users to run, suggest new reports as needed, develop ad hoc reports in response to specific data requests
Assists in the development and maintenance of HR dashboards in the HRIS system to help influence and drive strategy, automating the delivery where possible
4 year Bachelor's Degree
4-6+ years of experience configuring and implementing HRIS-Workday experience required
Strong analytical skills with a good understanding and working knowledge of HR operations
Excellent time management, task prioritization, communication, and documentation skills

HR Shared Services Change Program Manager Resume Examples & Samples

Oversees the implementation of very large Change initiatives, typically spanning the entire organization or including various and distinct geographies and Lines of Business
Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management
Oversees complex corporate initiatives that include various phases and large cross-functional project teams
Leads complex HR process redesign efforts using Lean Methodology
Develops detailed program work plans, metrics, schedules, project estimates, resource plans, and status reports. Monitors project health of global Change Management efforts
Runs project meetings with global participants and is responsible for project tracking and analysis
Provides updates to senior leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives
Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met
Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership
Provides information, training or coaching to end users to help resolve challenges related to assigned processes, procedures, and/or initiatives
Partners with other departments and subject matter experts to deliver collaborative and successful solutions to complex business problems
Supervisory Responsibilities: Leads and motivates project team members that are not direct reports that may span the entire organization, geographically and organizationally
10+ years of related work experience. Bachelor’s degree in related field or equivalent experience
Developed understanding of HR disciplines, especially HR Shared Services
Demonstrated ability to think critically and function independently in a fast-paced team environment
Successful track record of delivering in a virtual, geographically dispersed team
Excellent oral and advanced written communication skills
Experience in a global business environment. Cultural awareness. Flexibility to attend and run meetings and have client interaction on a global timetable
Proven organizational skills, commitment to accuracy, quality and timeliness of deliverables
Proficiency in MS Project and Microsoft Office applications

100

HR Shared Services Analyst Resume Examples & Samples

Effectively review and process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures
Manage the employment process with assistance in completing new hire paperwork and on-boarding including related payroll administration
Partner with HR Business Partners to facilitate knowledge transfer between Center of Excellence (COE) Personnel and Shared Services
Continuously evaluates existing work processes and prospective processes to ensure the most effective use of resources. Make recommendations for process improvements
Acts as the customer advocate for HR by representing the services in a positive manner. Proactively escalates issues to ensure the timeliest service
Leverages technology to reduce costs, improve effectiveness, maximize efficiencies, and enhance vendor relationships
Collaborates and engages HR leaders to ensure HR Shared Services is aligned with HRD strategic initiatives and plans. Partners with CoE’s, Business Partners and Corporate HR to identify opportunities of streamlining work by automating or building scalable service delivery models
Accountable for creating service standards/metrics for all offerings and ensuring all service standards are met as per agreed Service Level Agreements

101

HR Shared Services Specialist Resume Examples & Samples

Process Bi-Weekly, Weekly, or Semi-Monthly Payroll to one or more operating companies (to include, but not limited to: loading and auditing hours, processing and paying commissions and expenses, tuition reimbursements, and special pay scenarios)
Calculate, compute, export and audit employee timecards
Reconciling and auditing check logs
Partner with Treasury and AP teams to send applicable payroll reports and monitor banking limits
Enter and process new hires, changes, and terminations (ensuring we receive all documentation and paperwork meets legal compliance)
Maintain and update time systems
Process associates going out on leave (FMLA, STD, LOA) and monitor deductions with the benefits team
Act as a liaison with operating companies and process inter-company transfers
Respond to Unemployment Inquiries
Responsible for responding and entering wage withholdings and employment verifications
Processing and paying HR related billing and invoicing with partnered vendors
Collaborates and works cross functionally with other HR team members and departments
Answer employee pay and benefit related inquiries
Identifying and researching problems
Assist with special projects and implementations
Bachelor's Degree (4 year college or technical school) preferred; relatable fields of study: HR, Finance, Business Administration
1-2 Years Work Experience Desired
Experience with Prior HR/Payroll & Time Systems
High degree of professionalism and integrity and ability to work in a highly confidential environment
Exudes a high attention to detail
Must be comfortable with heavy data entry to ensure a high accuracy rate
Must be able to work in a collaborative environment and with teams
Ability to adapt to a fast pace changing environment and to approach challenges with creativity and resourcefulness
Initiative and self-direction; can apply knowledge and make sound judgment to effectively resolve issues
Outstanding organizational & client service skills

102

HR Shared Services Center Team Leader Resume Examples & Samples

Coach and follow op tasks with the employees (4 fte) on a daily base
Secure continuity to deliver HR products and –services in a timely manner (including (flex-) capacity planning)
Responsible for the tender of new Payroll system per 2018
Implement changes to HR processes that increase customer satisfaction and HR SCC efficiency/effectiveness
Coordinate with HR systems on long term design impacts
Coordinate and contribute to the organization transfers
Take care of contract management / ensure service level agreements (SLA’s)
Ensure to internal communication and take care of the website (HR area)
Contribute as a foreman in common situations
Minimum of 7-8 years of comprehensive and proven HR experience, including 2 years in a leadership role
HBO/WO niveau, with the specialisme in Human Recources
Keeping overview, stress resistant and easy in contact, open approach
Continuous Improvement mindset
Experience with digitizing HR processes
Native Dutch speaking and very good in written and spoken English

103

HR Shared Services Specialist Resume Examples & Samples

Process employee lifecycle administration like onboarding, job data, termination and other transactions coming through both case management system or self-service
Provide guidance and advice to employees and managers on company’s HR policies and procedures
Answering questions on different subjects; e.g. absence management, annual PDP processes and leave
Operate to a set of agreed SLA’s focusing on ensuring that the HR SSC meet the business needs
Continuously improve processes to further drive efficiency, effectiveness and quality of service
Keying mass data changes and mass uploads etc
Coordinating immigration/permit processes
HBO degree in Human Resources or equivalent
Preferable 3-5 years of work experience
Your main drive is to deliver excellent customer service
Ability to manage high volume of requests in a case management system
Strong knowledge of HR processes with a basic understanding of Dutch employment law (including absence)
Ability to set priorities and excellent in self organizing your work
High level of accuracy and attention to detail
Team player and good communications skills
Strong in Excel and experienced in working with HRM software
27 days of leave
Solid Pension Plan, with a choice between a collective pension plan an individual pension plan
Profit share or bonus plan subject to the company annual results
Additional benefits, such as discount on books and in-house sport facilities
Several local and global networking communities to share best practices and knowledge
Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, health care and protect the environment

104

HR Shared Services Specialist Resume Examples & Samples

Facilitate and administer various HR processes and procedures
Support recruiting in scheduling interviews and managing offer/new hire paperwork
Initiates and monitors drug testing and background checks
Schedules candidate travel and coordinates travel expense reimbursements
Generates new hire paperwork and notifications
Ensure 100% compliance of training for new and existing employees
Perform HRIS data entry and payroll data entry for new employee and contractor set up
Responsible for ensuring a high level of accuracy of HR information
Answer common questions and resolve issues. Escalate to HR Management when appropriate
Support SOX and other audits where HR information is required
Maintains I9 data base and resolves issues
Maintain and update SharePoint (including updating document libraries, access to pages, page creation, etc.)
Maintain document library in Taleo
Manage account access levels, and other lists in Taleo
Other Share Service duties as assigned
4 year degree in related field preferred
2 years’ experience managing HR processes, preferably in multiple disciplines
Experience performing data entry and payroll processing strongly preferred
Experience with Oracle Cloud HCM and Taleo ATS strongly preferred
University Graduates with limited post graduate work history, but with HR related internship(s) will be considered
Process mind set and strong detail orientation
Strong customer service orientation. High energy and passion for interaction with people
Must be able to multi-tasking in a fast pace, high volume, environment
Able to work in a highly collaborative environment
Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook (skill level will be tested)

105

Senior HR Shared Services Resume Examples & Samples

Plays a critical role within a fast-paced and customer-focused recruitment team, working to coordinate candidate interviews with hiring managers across various time zones, managing complex scheduling requirements and candidate travel
Works with team members who prioritize exceptional service to hiring managers and to each other, with timely follow-through, unparalleled work quality and strong attention to detail
Manages key administrative processes that include but are not limited to the online applications, third-party background check initiation, expense reimbursement and reporting
Prioritizes and coordinates work to ensure the needs of the recruiters, managers and candidates are met, and ensures candidates have nothing less than a world-class experience
Has the desire to handle other special projects as needed
3+ years of Talent Acquisition Coordinator or administrative experience
Your work experience demonstrates examples of excellence in organizational skills, attention to detail, customer service, and time management, tested in dynamic work environments
You must can juggle multiple priorities seamlessly
You value and embrace change, teamwork, collaboration and process innovation
You have experience in face-to-face customer service and can easily connect with people in a genuine fashion
Proficiency in Outlook and Microsoft Office applications

106

HR Shared Services Logistician Supervisor Resume Examples & Samples

3 years of experience in position or related occupation such as Logistician, Analyst, HR Operations or related
1) Experience with Microsoft Excel specifically Vlookups and pivot tables
2) Global HR Tools and software such Oracle Applications, Oracle Business Intelligence, Taleo - HR Products, ServiceNow, etc
3) Integration of analytics through managing data sources; and,
4) Enterprise wide experience implementing programs, processes, procedures and communications

107

Associate Manager, HR Shared Services Resume Examples & Samples

Oversees the day-to-day HR Shared Services operation, including implementation and maintenance of processes, procedures and systems related to employee data entry, divisional reporting and time & attendance
Responsible for providing guidance to the HR Shared Service team; aligning all work to support a highly-engaged workforce and organizational culture
Ensures that customer service, data coordination and transaction processing resources are appropriately trained to delivery high quality services
Plan, monitor and evaluate job performance and conduct performance appraisals for all HR Shared Service team members
Partner with HR COE’s to ensure systems and/or processes are fully/accurately developed and implemented and all processes are documented
Handles inquiries and complaints to ensure timely, equitable, courteous resolution
Minimum of 5 to 7 years of relevant experience; minimum of 1 to 3 years of previous supervisory experience preferred
Ability to lead, plan and schedule day to day activities for a team. Ability to exercise independent judgment. Oversee the training and development of the team
Ability to see broadly and understand changes in the business and effectively translate that into necessary process changes within the HR Shared Services team to support the needs of the business
Strong communication, relationship building, customer services skills, presentation and interpersonal skills required
Demonstrated ability to analyze issues, determine appropriate solutions and resolve sensitive problems

108

HR Shared Services Representative Resume Examples & Samples

Perform intake of HR operational inquiries via telephone or email
Demonstrate broad HR/Payroll/Benefit knowledge as it pertains to the Company, providing customers with relevant information, policy explanation and mypantry navigation support
Investigate and resolve employee specific issues related to HR, Benefits and Payroll
Enter data into PeopleSoft (new hires, terminations, status changes, direct deposits, etc.) and support the integrity of employee records
Perform warm transfers of calls to third party vendors
Properly document customer contact information and customer notes regarding interaction
Work collaboratively within a team to share ideas, ownership and accountability for driving improvements and consistency of execution for key HR processes
Provide follow-up communication to customers to ensure satisfaction and resolution
Other general administrative duties as assigned
Ability to speak, read and write fluently in Spanish
Ability to communicate correctly and clearly with all levels of company employees
Excellent documentation skills, problem solving skills and interpersonal skills
Ability to demonstrate learning and decision making skills
Action-oriented and self-disciplined
Handle highly confidential materials and information appropriately with tact and integrity
Familiarity with Windows, Microsoft Office and PeopleSoft
Minimum 4 years of Human Resources administration experience
Fluency in Spanish is required
Previous experience in a centralized Shared Services environment is a plus

109

HR Shared Services Specialist Resume Examples & Samples

Review and accurately enter employee data changes in the case management system (My HR Tools)
Contribute to the integrity of employee data by performing periodic reviews and updates if necessary
Co-ordinate and oversee the arrangement of pre-employment medical and background checks with approved vendors
Quickly and accurately resolve cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures
Fluency in written and oral Arabic preferred
A High School Diploma or equivalent required
1 year experience in an administrative or professional position preferred
Must be proficient in Microsoft Office programs to include Word, Excel, PowerPoint, and Outlook
Exceptional organizational skills with attention to detail and accuracy
Ability to analyze situations and interpret facts to make decisions and resolve problems
Ability to manage multiple simultaneous tasks with minimal supervision
Demonstrated ability to work in a team
Experience in HR case management systems highly preferred
Experience with Oracle HCM preferred

110

HR Shared Services Coordinator Resume Examples & Samples

Support the review and assignment of HR Service Requests; Respond to employee service requests
Complete the processing of transactions for new hires, transfers, promotions, terminations and organizational changes
Work closely with Finance, Stock Administration, Payroll and other groups to support data audits and integration with HR master data
Responsible for the collection and filing of employee paperwork and documentation as needed
Accuracy and attention to detail is critical
Excellent writing & communication skills required
1-2 years experience in an HR data administration role
Good understanding of HR data components and audit requirements
Process focused; Systematic, analytical and organized
Experience with HR systems required; Jobvite & WorkDay would be a plus

111

Director of HR Shared Services Resume Examples & Samples

HR Service Delivery Roadmap: Partners with business, HR leadership and key vendors to set the strategic direction and the tactical execution of HR Service Delivery and ensures that the strategy is being appropriately executed across the enterprise. Leads all service delivery and implementation initiatives through partners, internal resources and technology to drive innovation, scalability, efficiency and continuous improvement. Serves as the liaison and advisor between COE leadership, HRBPs and businesses to support HR process and administration solutions
Service Center Execution: Ensures continuity and successful delivery of the HR service portfolio to users throughout the organization. Manages leave of absence administration and employee relations issues through tier level escalation based on complexity. Conducts effective, thorough and objective investigations and recommends appropriate corrective action. Manages to compliance requirements, performance outcomes, service levels and financial and operational targets
HR PMO: Manages the resources within HR shared services to ensure optimal utilization and focus on business priorities through both operational and project support activities. Works with HR leadership to identify, prioritize and manage major functional initiatives and projects. Sets milestones, key deliverables and effectiveness measures for these efforts
Overall: Fosters a culture of learning and development to meet need for HR skills and provides career development opportunities for team members

112

HR Shared Services Coordinator Resume Examples & Samples

Responsible for being a gracious host to all guests and co-workers
Maintains company Human Resources Information Systems (HRIS). Makes alterations to existing programs to gather and report data as necessary
Responsible for developing processes to ensure all HR/HRIS processes are done accurately and in accordance with property policies and state regulations (i.e. Gaming, I-9, employee file maintenance, etc)
Responsible for maintaining I9 information, and ensuring that employees are in compliance with work authorization rules and regulations
Publishes and maintains Company Organizational Charts
Answers questions on general HR Benefits and HR programs
Oversees the administration and corresponding documents of benefits programs, FMLA, personal leave requests, etc. Also, responsible for maintaining relationships with benefit vendors
Support HR Business Partners and operators as needed
Entry level knowledge of Human Resource Information System (HRIS) database in order to ensure data integrity including ability to appropriately complete rehire/reinstatement/property to property transactions, proper coding of data input to maintain system accuracy, and to allow for appropriate troubleshooting and system analysis when errors are detected
Other HR tasks as assigned
Must be comfortable initiating conversations and creating a fun environment with our guests
Associates degree or equivalent work experience in Human Resources. Prior gaming knowledge preferred
Working knowledge of HR systems, Ultipro, Icims, FileBound, desired, but not required
Ability to identify problems, collect data, analyze and draw valid conclusions
Ability to solve practical problems and deal with a variety of situations
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

113

Senior Consultant, HR Shared Services Resume Examples & Samples

Assist HRSS managers with coaching and developing Specialists in their daily work and future growth and development
Lead regular team huddles/meetings to discuss and update processes and procedures
Conduct new hire onboarding and various trainings across HR Shared Services
Conduct Quality Monitoring (QM's) and case audits to provide regular coaching through one on one meetings
Partners with internal departments to formulate training plans for the Specialists
Assists with department training by assessing training needs, providing refresher training, and observing post-training performance to determine if training was successful
Participates in testing and deployment of change management and maintenance activities for the HR system and processes as needed
Partners with leaders, team members, functional leads, and managers to ensure HR practices and procedures are developed, maintained and enforced
Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HRSS team in order to develop credibility
Creates and analyzes HR cases and data reports as necessary to align resources in the HR Shared Services team and identify possible solutions and necessary escalations for recurring issues
Communicates regularly with all functional areas within Comcast to obtain projected service, program and event initiatives which can be used to project service center levels of activity
Ensure the company's culture is maintained and follows all company policies and procedures
Plays a leadership role in driving NPS activities, such as, (elevations, meetings, and customer call backs)
Acts as an expert in guiding all Specialists in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers through identified trends and behaviors
Drives results and provides solutions where areas for process improvement exist
Ensures that Specialists have the tools needed to establish resource library, and knowledge base for providing accurate information to customers
Provides guidance and support to Specialists in researching, investigating, and resolving complex issues and concerns
Performs other related duties and responsibilities as assigned to support initiatives which align with business goals
Works collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function
Demonstrates initiative and self-direction; can apply knowledge and make sound judgment to effectively resolve issues or concerns. Ability to devise ways to optimize procedures and keep specialist motivated
Portrays a positive, professional, customer and delivery orientated image of the company
Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions
Works independently under general supervision and collaboratively as part of a team
Acquires and applies technical knowledge, skills, and experience to accomplish results and serve customers better
Holds self and others accountable to meet commitments, consistently delivering results within required timelines and expectations
Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail
Handles all matters with the highest level of confidentiality while working comfortably in a fast paced and dynamic work environment
Promotes a culture of high customer service, actively encouraging sharing of ideas and cross functional collaboration
Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment while having the ability to embrace working side by side others in a diverse and inclusive culture
Knowledge of HR policies and procedures as well as corresponding local, state and federal regulations
Professional Certification in Human Resources
Past/current Comcast experience is highly desirable

114

HR Shared Services & Operations Specialist Resume Examples & Samples

Enter and update job data changes (i.e., outside of Manager Self Service, COE maintenance & harmonization, organizational redesign) and report changes to SSC leadership/staff, managers, HRBPs, and COEs, when appropriate
Manages requests for immediate terminations ensuring all appropriate parties terminate applicable access in a timely manner (i.e. IT, security access)
Oversees approval/denial and adjudication of relocation expense reimbursement process
Coordinate with Leave Specialist to update employee status upon return from leave to ensure appropriate security access is provisioned
Performs data integrity audits of information entered or interfaced into the HCM application. Seeks opportunities to pro-actively ensure high quality data integrity
Receives, routes, resolves, and properly closes all BSWH HR inquiries within their specialty or assignment in an accurate and timely manner
Collaborates with appropriate SSC leadership/staff, COEs, HRBPs, HRIS, or third parties to resolve complex inquiries or transactions
Accurately enters data into appropriate computer applications/databases
Receives and scans paper-based personnel forms; uploading information into the appropriate applications/databases
Uses the case management tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality
Participates in system testing and identification of system and user-interface issues; provides feedback to SSC leadership and HRIS
Performs daily review of open case cues to ensure inquiries/requests are being ssigned, resolved and closed properly and in a timely manner
Continuously reviews SSC knowledge base to maintain working knowledge of HR and Payroll Operations
Partners with SSC Managers to regularly review performance outcomes against SLAs and KPIs; identify trends requiring COE policy and procedure review and/or consideration
Constantly seeks additional opportunities to improve the quality, efficiency and effectiveness of individual and team work
Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, skill, and experience
Where appropriate, participates in the delivery of training for BSWH staff, SSC staff, other HR partners, SSC customers and third party vendor resources
Proactively stays up-to-date on trends and developments within Healthcare, HR, and BSWH
Performs other position appropriate duties as required in a competent, professional and courteous manner
Serves on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction of the SSC
Familiarity with compensation programs (i.e. Annual merit review, special pay, salary grade administration, premium pay, bonuses) highly desirable
Ability to perform data integrity audit procedures for large data sets highly desirable
Ability to work in a fast paced environment while maintaining accuracy and production requirements
Ability to use and navigate through multiple computer applications/databases to enter job data changes and personal data changes as well as to research and log customer inquiries (i.e. PeopleSoft, Oracle Could, ServiceNow)
Prior PeopleSoft, Oracle Cloud and/or Service Now applications experience highly desirable
Familiarity with Microsoft Office applications
Must be detail oriented, a self-starter and work well independently with limited direct supervision
Ability to set and achieve goals on time
Location/Facility – PeoplePLACE at Temple, TX
Associates Degree or Equivalent Work Experience
1+ year experience in Human Resources

115

Manager, HR Shared Services Resume Examples & Samples

Conducts problem resolution and continuous improvement activities regarding a wide variety of human resources processes, issues and projects
Directly manage a team of 8+ non-exempt employees/temps
Owns what and how work is transitioned into the team. Ensures appropriate timing, and adequate capacity and training
Partners with other departments and/or functional owners to implement change, resolve problems, communicate policy, procedures and practices
Prepares and executes, short-term and long-term planning strategies
Manages related activities and ensures the alignment of team priorities with broader employee service and organizational objectives
Manages workflow, work schedules, and assignments to ensure efficient operation and a high-quality employee experience is provided
Monitors shared services metrics and service level agreements. Implements proactive measures to mitigate risk and issues
Selects, develops, and evaluates team to achieve effective and efficient operation
Regularly meets with the managers of the shared services teams supporting the EMEA and Asia Pacific regions, driving consistency and collaboration

116

Coordinator, HR Shared Services Resume Examples & Samples

Schedule room reservations in Outlook and/or set up WebEx sessions as needed
Administer surveys for courses/earning management, applicant experience, hiring manager experience, and HRSS experience
Perform the JDL audit and resolve findings/issues
Maintain job code updates in PeopleSoft as requests are sent to HR Shared Services
Manage and prepare 1 year anniversary letters that are signed by the CEO
Maintain department-class table maintenance and facilitate a process that gets feedback from HR partners
Upload, enter, maintain, and report on MRP data to facilitate the in/out requests from Talent Management and HRBPs across HR
Provide back-up support for CHRO when executive admin is not in the office or available
Enter CWR requests into PeopleSoft as received into HR Shared Services
Perform filing of Associate employment files/records
Order office supplies monthly or by request
Manage daily department requests in a timely and professional manner
Update the budget spreadsheet for HR Shared Services expenses
Assist department Director with calendar invites and scheduling meetings
Reconcile travel card and department procurement card in iExpense
Maintain department subscription renewals
Record notes and email meeting minutes for monthly team meeting
Prepare and manage department meeting schedules and content
Design and maintain the department Exchange pages and manage project intake and updates for all HR Shared Services requests
Lead the weekly HR Shared Services client request call with our team and partners; maintain the client request tracker (project list)
Communicate project/request updates and other initiatives with business partners and clients
Send targeted email communications to people managers about our upcoming changes and impacts
Promote and support Manager and Associate self-service by proactively promoting, training, marketing “how” and “why / what’s in it for me”
Partner with Total Rewards, Talent Management, Talent Acquisition, HRBPs, and Employment Standards regarding requests, projects, status and updates
Export survey results for reporting on a quarterly basis
Gather pertinent data to create and distribute reports and dashboards and other metrics for various areas of HR Shared Services
Administer Level 3 evaluations for select courses/programs and export results for quarterly reporting
Design surveys and export results quarterly for business partners (i.e. Finance, Branches, Talent Management)

117

HR Shared Services Manager, Regional Resume Examples & Samples

Lead a team and drive Shared Services across the region
Solicits and understand customer needs and translate them into specific actionable requirements for the tools and programs we are implementing and running
Understand complex business processes across multiple workforces and cultures
Ensure the timely delivery of the team including error free and timely production
Deliver quality and accuracy regularly auditing and implementing checking mechanisms and quality controls
Standardize and update data and systems documentation
Analyze internal operations and procedures and formulate and recommend proper changes as needed
Develop the process and workflow design to make our Shared Services as efficient and productive as possible. Facilitate the work flow and make it as streamlined as possible
Effectively collaborate with HRBPs collate the appropriate information required and relaying progress
Meet compliance requirements and align to a regional and global risk framework
7+ years of HR Shared Services experience in a sizeable organization, or professional services environment
4+ years strong leadership role, with experience managing remote employees
Strategic advisor, partnering, collaboration, communication, global perspective, continuous improvement perspective (always ready for change)
Have experience to drive ad hoc projects, and manage system roll-out
Must be well organized, detail oriented, highly analytical and possess strong problem solving skills; able to manage several programs/projects simultaneously
Proactive, strong numerical and analytical skills, solid interpersonal and communication skills, managerial skills, fast-paced, logical, and the ability to build relationships with key stakeholders and vendors
Experience leading a Shared Services function in a mid to large size, fast paced, sophisticated, global, and high-growth organization
Spanish preferred. Portuguese a plus

118

HR Shared Services Representative Resume Examples & Samples

Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, and Outlook), the internet and various HRIS applications
Ability to work flexible hours, including evenings and weekends as needed
Ability to work independently to effectively plan and set priorities to accomplish required tasks
Ability to manage several projects simultaneously while working under pressure to meet deadlines
Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials
Excellent written and verbal communication skills to effectively address job candidates and associates
An Associate's degree in a business or administrative related field AND one (1) or more years of administrative, customer service, or human resources experience; OR equivalent combination of education and experience
The associate is regularly required to stand; walk; sit; use hands to finger, grasp, handle or feel objects, tools or controls; reach with hands and arms; talk; and hear
Specific vision abilities required by the job include close vision and the ability to adjust focus
Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer
The associate must occasionally push, pull, lift and/or move up to 20 pounds
Working extended hours may be required as needed

119

HR Shared Services Manager Resume Examples & Samples

Manage HR Shared Services team to ensure all transactions are satisfactorily completed within SLA’s provided by management while always providing excellent customer service
Manage 7 direct reports and provide training and guidance on day to day responsibilities
Provide high quality, consistent HR guidance, support and resolution to HR business partners, managers and employees, with a focus on employee-centric service
Escalate complex and high risk concerns to HR Business Partner or management as necessary
Work with HR Centers of Excellence and HR SME’s to establish and document standard HR processes and operating procedures to support HR service delivery model
Analyze service ticket trends and caseloads to identify and implement process improvement initiatives
Ability to lead and direct teams
Experience in driving change initiatives
Demonstrated experience in working with HR Business Partners, technical resources, and vendors
Working and practical knowledge of multiple human resource disciplines, including data management, employee relations, performance management and employment laws
Excellent communication, presentation, time management, decision making, organizational and problem solving skills
Lean or Six Sigma certification preferred
Bachelor’s degree in business, HR or related field required | Master’s degree preferred
5 years’ experience working in Human Resources, Training, Organizational Development, Shared Services, or related field

120

Director, HR Shared Services Center Resume Examples & Samples

A minimum of 7 years of professional and functionally relevant experience inclusive of 3 years of demonstrated management experience
Call Center management in customer relations, sales administration or high touch service environment preferred
Strong technical background with experience using technology to improve efficiency
Experience ensuring high rates of customer satisfaction and retention
Experience in report generation, data collection systems and analysis techniques. Six Sigma, Continuous Improvement or lean skills preferred
A Master’s degree may offset 2 years of required experience

121

HR Shared Services Representative Resume Examples & Samples

Triage inquiries pertaining to Human Resources in an accurate and timely manner utilizing internal resources such as Zendesk, email, phone calls, chat, etc
Research and resolve complex issues by partnering across the HR organization (or escalating when appropriate) across different countries of operation
Provide solutions to employees but also education to the organization on self-service options available to them
Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken
Meet key metrics as identified by HR Management, which may include timeliness, accuracy, quality, tone, error-rate, and/or others
Previous experience in shared service environment and/or HR experience a plus
Strong computer skills including experience with MS Word, Excel, PowerPoint
Experience with HRIS systems a plus; Workday a plus
Experience with Google Docs a plus
Strong customer service acumen, positive attitude, driven
Flexibility, able to work in a fast paced and changing environment
Be able to deliver a great service across different globally

122

HR Shared Services Consultant Resume Examples & Samples

Works with vendor(s) to build and maintain healthy sustainable business relationships through communication, information sharing and active partnering
Proactively works with vendor(s) to drive improvements that result in cost reduction, productivity and service enhancements
Establishes and leads vendor performance program that includes vendor metrics, key performance indicators and analysis, scorecards and formal business reviews
Oversees vendors’ project execution and performance, ensuring delivery by vendors meets expectations and is appropriately integrated in a complex multi-vendor environment
Ensures timely resolution of issues related to vendor performance, and develops and drives improvement programs to meet performance standards
Proactively works with vendors and DuPont personnel to assess potential impact of business decisions and legal changes, in advance, on stakeholders and also develops, gains approval, communicates and executes associated action plans
Works with DuPont Sourcing and Legal organization to review and amend contract documents, including service level exhibits, statements of work – fully versant in contract language and contract structuring
Effectively uses contract and requirement language in management of vendor relationship and vendor performance; knows limitations of contracts and creatively works to solution/solve needs
Establishes and oversees Change Order/Request process through vendor(s)
Ensures service/product requirement documentation is maintained and changes are updated in a timely way through appropriate processes
Develops, implements, and drives compliance of DuPont vendor management, sourcing, change request and financial processes in this work
Supports internal and external audit of vendor and their services, while ensuring control environment meets our standards
Works with Legal, Sourcing, Finance and HR personnel to address liability, financial & operational risk and impacts
Tracks Company spend on each vendor against established budget and manage financial aspects of requisitions/commitment
Completes Receipt of Service verification and other administrative steps as appropriate to permit billing from and payment to the vendors
Works with DuPont Sourcing personnel to negotiate and determine supplier selection
Establishes and drives process to onboard new suppliers and improve supplier consolidation
A minimum of 5+ years’ experience in vendor management specifically in an HR and employee benefits capacity
Experience in benefits work is required
Bachelor’s Degree in Business management, Human Resources management, Financial management, or other related field is preferred

123

HR Shared Services Team Leader Resume Examples & Samples

Demonstrable success in an HR Service management role
Excellent understanding and experience of working with HRSSC systems preferred
Generalist expert HR advisory experience across a range of HR activities/processes but with deep specialism in one or more HR process areas
Strong computer skills across the full range of Microsoft Office applications, in particular Excel, Word and the use of mail merge, and prior experience of HR databases
Strong diagnostic and analytical skills: the ability to listen actively, ask probing questions and analyse requirements
Senior team member with the ability to prioritise business requirements appropriately and to work and think collaboratively in a shared service environment
Develop own knowledge and that of their team to keep up to date with policy / process / documentation changes and have the ability to respond to a full range of HR queries
Proven experience of supervising and motivating a successful team
Persuasion and influencing skills
Experience of working on projects and managing project workstreams
Confidentiality with the ability to handle sensitive situations within data protection legislation
Outstanding customer focus and the ability to manage customer requirements through a partnership approach
Professional and flexible approach to work and to managing customer needs in a changing business environment setting clear expectations
Uses own skills and those of the HR Shared Services Advisor team to work through issues to conclusion, maintaining energy and motivation
Credibly provides sound advice, accurate information and timely support to all stakeholders
Ability to multi-task, prioritise work and manage time based on business need
Ability to drive improvement through the assessment of existing processes and implementation of new processes
Experience of driving change and service improvement in a customer focused HR shared services environment
Build excellent working relationships with Business Leaders, HR teams, employees and key stakeholders
Provides professional advice across a broad range of HR topics including complex case management taking ownership of queries within scope of the team and agreed handoffs, working with HR Shared Service Advisors and wider team to manage these through to completion
Act as subject matter expert in one or more HR process areas, responsible for a set of HR processes within the Services Team advising on policy /service impacts and with final sign off on proposed process changes ensuring they are compliant and support process delivery standards
Apply specialist knowledge as appropriate Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs
Respond to complex queries and manage HR Advisor team to support resolution of cases from managers and employees referred by HRC in line with Governance requirements and service SLAs
Coaching and development of HRC services teams around HR policies and processes ensuring that HRC is competent and capable of handling activities and queries within their scope of service and that once fully understood these are handed over without service or compliance risk
Signpost and transfer employees to other HR Services, where appropriate
Coaching and development of employees and line managers around HR Services policies and processes
Have a clear understanding on the boundaries of service delivery and hand-offs and operate within them
Report on team performance against metrics
Ensure current statutory and legislative requirements are being complied with
Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken and update HRMS as required
Work pro-actively to support and deliver excellent customer experience Manage the performance and development of a team of HR Shared Services Advisors, including conducting personal development reviews
Manage and analyse workload across the HR Shared Services Advisor team to plan resource to meet both customer and commercial requirements being flexible to support in any ad hoc activities that may need to be prioritised
Advise the team of changes to policies/procedures/responsibilities and ensure they are understood
Liaise with teams within HR Services, HR Business Partners and Centres of Expertise for escalation and resolution of queries and cases
Support the HR Shared Services Manager and Leader in the delivery of key, standardised HR processes
Participate in HR Services team meetings, organise and chair HR Shared Services Advisor team meetings
Work on ‘Agile teams’ to lead and support project activities e.g. large scale restructuring, acquisition, simplification activity, etc. working collaboratively within the wider HR community
Create and improve robust internal processes and ensure future compliance
Identifying areas of improvement and supporting the implementation of continuous improvement initiatives
Keep up to date with future trends in HR Services and contribute to internal HR Innovation and Improvement forums
Attend and contribute to HR Management and Governance Meetings as required

124

HR Shared Services Specialist Resume Examples & Samples

Assist associates and leaders (current and former) in a non-scripted, high volume inquiry center
Using exceptional customer service skills, respond to inbound inquiries (email and phone) by identifying the need, research possible solutions, gather information, and effectively communicate resolution
Identify, analyze and educate associates on additional informational resources available
Respond to a wide variety of questions independently and route issues that cannot be resolved to the appropriate subject matter expert, HR Business Partner or to other departments as applicable
Partner with various HR functional areas to problem solve inquiries and ensure the correct information is provided to associates and leaders
Independently conduct research through the use of our company intranet, departmental resources and by interfacing with HR colleagues to add to the AskHR knowledge base
Strong interpersonal skills to handle a variety of potentially emotional inquiries frequently impacting our associates/leaders
Proficiency in Microsoft office (Excel, Word, PowerPoint)
Sensitivity, empathy and sound decision making
Proven ability to handle multiple priorities while communicating with customers
Strong desire or interest in HR functions/department roles
Ability to travel between Quincy, Hingham and Boston locations to participate in meetings and/or special events
Minimum two years of customer service experience with direct customer contact; Recent experience working in a call center environment is required
Previous Human Resources experience desirable
HR Certification is desirable

125

HR Shared Services Leader Resume Examples & Samples

Demonstrable success in an HR Shared Service Centre leadership role including off-shored service delivery
Excellent understanding and significant experience of working with HRSSC systems
Previous management of HR and Payroll service, systems and technology teams with an in depth understanding of how these can be optimised in an HR Shared Services environment
Whilst a recognised HR qualification would be preferred, we would consider applications where equivalent knowledge and expertise has been obtained via experience
The ability to lead and influence whilst being able to manage business requirements appropriately through a collaborative partnership approach
Proven relationship management with partner/service providers internally and externally
Ability to challenge business demands and to balance team and business needs appropriately, setting clear expectations for both
Experience of performance management, coaching and mentoring at the manager and leadership level
Experience of managing projects
Discreet with the ability to handle confidential and sensitive situations
Lead, manage and develop the HR Shared Services Team and our off-shored HR Centre, based in Bangalore (estimated team size 21 heads)
Be the key contact for HR Business Leaders as customers of the service
Provide the face of the HR Shared Services to the business meeting regularly with HR Business Partners and Business Unit Managers to clearly manage business expectations of the service in a proactive and positive manner
Organise and lead HR Shared Services team meetings to update on monthly performance, improvement initiatives and business changes impacting the service
Drive process standardisation and improvement within HR Shared Services through team management and proactively supporting team actions
Ensure technology is optimised to best meet HR Services and Business requirements working closely with the HR Systems & Improvements Manager
Lead and drive HR Shared Services Governance Forums Chairing and attending as appropriate to ensure service is managed effectively
Responsible for the ongoing improvement and development of the Process & Improvements and HR Shared Services Teams ensuring an integrated approach to service delivery and collaboration with the HR Centre
Manage and co-ordinate the planning, resourcing and implementation of service delivery and improvement
Manage and co-ordinate the tracking and reporting of service delivery according to agreed KPI’s/SLAs and other measures agreed
Management of services, reporting of process improvement plans for the resolution of service related risks and issues
Direct involvement in operational HR interventions where a greater level of seniority or experience is required
Directly manage the performance and development of the HR Shared Services Manager and the HR Systems & Improvements Manager
Build excellent working relationships with Business Leaders and key stakeholders
Lead decision making and prioritisation of system and process change requirements within budgetary constraints of HR Shared Services to ensure improvement targets are met
Lead in driving improvements and CI initiatives, liaising with business stakeholders to clarify how they can best support the HR Shared Services team smoothing the way to effective delivery of improvements
Keep personal knowledge up-to-date through external networking and attending conferences bringing back leading edge and innovative HR Services thinking and sharing this with the team and HR Leadership. Introducing and applying new methods and applications to the HR Service Team when feasible and appropriate

126

Supervisor HR Shared Services Manager Resume Examples & Samples

Supervise team of 4-8 HRSS team members
Manage escalations, determine appropriate escalation path and ensure timely response
Process all HR transaction requests/queries for and about Human Resources and Executive level personnel
Development coaching and training
Minimum 2-3 years’ experience supervising a team; Preferably in a customer service environment, experience in Human Resources, HR Shared Services a plus
Ability to determine when to escalate and the appropriate escalation path
Ability to communicate effectively to a variety of audiences with an ability to work discretely on a wide range of sensitive and confidential issues
Ability to provide direction, influence and lead others with inspiration
Change management skills and experience
Demonstrated attention to detail and strong organization skills with ability to prioritize, problem solve and multi-task
Ability to be decisive under pressure, meet deadlines, and to work under stressful conditions
Involves judgment in planning work, assessing results, solving problems and taking or recommending action
Must have a demonstrated ability to work with technology and be highly proficient in Word, Excel and PowerPoint and able to research, compile and clearly present information and data
Must be self-motivated, demonstrate initiative, and able to work independently on a virtual team
Ability to learn and apply quickly --as well as to dispense/share knowledge in a team environment
Working from the HDS office in Englewood, CO, this position will be performed during times that allows for support during core business hours
May act as a team leader providing direction to team activities and facilitates team decision making process
Must be able to recognize deviation from accepted practice
Normally receives instruction on daily work assignments, general instruction on new assignments
Independent judgment and initiative, and ability to apply or adapt to varying situations is required
Proven ability to define objectives, establish priorities, and perform multiple assignments simultaneously within defined procedures and deadlines
Demonstrated success with continuous process improvement: analysis of improvement opportunities, metrics and success measurements
Travel may be required as needed up to 25% of the time. Including international

127

HR Shared Services Support Resume Examples & Samples

Process day to day HR transactions through using Ask HR; Ensuring that all HR-critical administrative transactions are accurate and handled in a timely and compliant manner. Tasks include but are not limited to: (80%)
Minimum 1-3 years HR experience with preferred experience in customer service and/or HR administrative support
Excellent verbal and written communication skills with an ability to work discretely on a wide range of sensitive and confidential issues
Experience working in a fast-paced, professional, global business environment a plus
Must be highly proficient in Word, Excel and PowerPoint and able to research, compile and clearly present information and data
AA/Bachelor's degree in business related discipline desired
Must be able to prioritize, deliver on deadlines, problem solve and multi-task
Attention to detail and strong organization skills
Comfortable navigating new tools and technology
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Typically completes work within known guidelines or procedures, but is expected to use judgment in solving problems. Receives general instructions on newly introduced assignments
Considerable independent judgment and initiative, and ability to apply or adapt to varying situations is required
Must be able to work flexible work hours or shifts

128

Senior Spec, HR Shared Services Resume Examples & Samples

Work with Vendor and provide HR service throughout the lifecycle of the employee, like employee benefit administration, workforce management, relevant…etc
Partner with other HR functions (TA, C&B, L&D etc.) to develop programs to simplify relevant HR policy and Process
Responsible for the development implementation and administration of specialized company programs
Lead HR project initiatives, pertain to operational processes and identifying opportunities to improve efficiencies of overall HR operations
Manage external service vendor and guarantee the quality of relevant service
Engage with local government for different assignment
Respond to local site TM’s requirements and provide relevant solutions
Strong willingness to work as HR Ops team member and provide HR services to Dalian site team member
A quick learner
Can work individually
A good/supportive team member with good team spirit
With Good English language ability
Can work as project team member and work with different Dell team members cross regions and counties
Good at communication with different persons (with Dell team members, Dell leadership team, external government leaders/officers)
High potential on leadership as this position will take the lead of site FESCO team on daily routines
Feel comfortable reporting to remote manager, and working with team members cross regions

129

Employee Services Operations Manager HR Shared Services Resume Examples & Samples

Create an environment whereby the employee experience is paramount, driving a more personalised service delivery model
Manage the administration of complex employee requests and queries, delivering with accuracy and within defined measures, working within a broad service scope
Build strong relationships with key business customers, managing regular dialogue to continue to drive improved performance, both within HRSS and the customer group
Provide detailed analysis of statistical information to support the business decision making process and HR plan activity
Manage operational projects and change, with regular engagement and solutions to deliver a positive experience for our employees, delivering operational readiness for a seamless implementation
Delivery of resource forecasting for own area, using customer insight to re-plan requirements, working within headcount plan and budget
Ideally you will have experience of working within a management or leadership role in HR Shared Services environment
Experience of managing complex administration and query management services across a range of customer groups
Experience of managing different stakeholder groups
Experience of working in a customer centric environment – delivering exceptional customer experience, and driving perception levels
Ability to work on own initiative and working as part of a project team - getting the operation ready for change
Strong expertise in analysing information and providing suitable outputs to answer analytical questions
Competent in impact assessment and contingency planning
Experience of managing complex problems and incidents and competent in complaint handling and resolution
Focus on service differentiation across customer groups
Expertise in pay related activity and impacts

130

HR Shared Services Manager Resume Examples & Samples

Demonstrable success in an HR Service leadership role including off-shored service delivery
Ability to manage diverse stakeholders and create a strong customer centric culture within an HR Shared Services operation
Manager with good influencing skills and the ability to prioritise business requirements appropriately through a collaborative partnership approach
Experience of building strong collaborative working relationships
Relationship management skills working with partner/service providers internally and externally
Proven experience of leading, managing and motivating a successful team
Ability to manage business demands and to balance team and business needs appropriately, setting clear expectations for both
Experience of performance management, coaching and mentoring managers and team members
Proven experience of advising and supporting internal and external stakeholders
Experience of working as part of a project team and managing project workstreams
Stakeholder management and customer interaction within an HR Shared Service operation with multi-country and multi-cultural teams
Responsible for the ongoing improvement of the HR Shared Services Team – lead, manage and develop the team ensuring an integrated approach to service delivery and collaboration with the HR Systems & Improvements Team and the HRC
Recognised in the business as the face of HR Shared Services supporting the HR Shared Services Leader and meeting regularly with HRBPs and Business Unit Managers to clearly manage business expectations of HR Shared Services in a proactive and positive manner
Drive process standardisation and improvement within HR Shared Services working closely with the HR Systems and Innovations Manager and the HRC proactively supporting team actions
Work with the HR Systems & Innovations Manager to ensure technology is optimised to best meet HR Shared Services and customer requirements
Organise and lead HR Shared Services Team meetings with directly reporting Shared Services Advisor group
Participate in HR Shared Services wider team meetings to update on monthly performance, improvement initiatives and business changes impacting the service
Attend HR Leadership and Business meetings to represent HR Shared Services and contribute to operational and strategic decision making
Participate in HR Shared Services Governance Forums, leading and attending as appropriate to ensure service is managed effectively
Work with the HR Shared Services Leader to support planning, resourcing and implementation of service delivery and improvement
Manage tracking and reporting of service delivery in the HR Shared Services Team according to agreed KPI’s/SLAs and other measures agreed
Work with the HR Shared Services Leader on process improvement plans for the resolution of service related risks and issues
Senior HR specialist acting as general HR subject matter expert with direct involvement in operational HR cases where a greater level of seniority or experience is required
Point of escalation and arbitration to resolve long-standing or complex cases raised through the HR Shared Services Team or from senior business customers
Directly manage the performance and development of the HR Shared Services Senior Advisors and the Payroll Manager
Build excellent working relationships with Business Leaders and key stakeholders of HR Shared Services
Support the HR Shared Services Leader with prioritisation of system and process change requirements within the HR Shared Services Team to ensure improvement targets are met
Keep personal knowledge up-to-date through external networking and attending conferences bringing back leading edge and innovative HR Shared Services thinking and sharing this with the team and HR Leadership. Introducing and applying new methods and applications to the HR Shared Service Team when feasible and appropriate

131

HR Shared Services Resume Examples & Samples

This position will support HR Departments, Leaders and Team Members in HR Shared Services. The role will assist team members via telephone and email to answer/process all HR inquiries and assist with LOA’s, data integrity, policies, compliance, payroll discrepancies, tuition reimbursement and the navigation of employee self-service/manager self-service
Provide timely, personalized, excellent resources to our Team Members that parallels the industry-leading service they provide to our Guests
Use a Case Management tool to respond to all issues efficiently, and meet service levels set out in Service Level Agreements
Deliver first call resolution and provide high touch customer service that meets expected service levels and business performance goals
Ensure the confidentiality of personnel files and the integrity of HRIS data
Ensure consistency in the delivery of information and enforcement of policies and procedures
Ensure compliance with all government regulations (EEO, INS, ADA, FMLA, ADEA, including Affirmative Action, etc.) Federal, State employment laws and internal processes
Perform intake of various HR tasks and inquiries via telephone and email, including but not limited to
HRIS Data Entry
Team Member issues/inquiries/reserves
LOA Administration
Workers Compensation responses
Payroll inquiries and discrepancies
I-9 Processing and compliance
Tuition Reimbursement and GED processing
Assist with building and maintenance of a Knowledgebase for Case Management
Respond to telephone calls and follow up promptly with a smile in your voice
Carry out other duties as assigned by management
Meet departmental metrics and scorecard requirements
High School diploma/GED
Must have previous or current Human Resources experience
Must be proficient with Microsoft Office
3-5 years of previous or current HR Shared Services experience preferred

132

Manager, HR Shared Services Resume Examples & Samples

Directly manage a team of 5 team members
Ensure compliance with employment laws
Bachelor's degree and five+ years in a human resource or other shared service environment, or an equivalent combination of education and experience
Three or more years of experience in management, demonstrating progressive leadership responsibilities
Project management experience required
Demonstrated process improvement and problem solving skills
Ability to convey difficult messages appropriately and effectively to all levels within the organization
Ability to establish, build, and maintain positive working relationships and collaborative partnerships with members of the HR function and other internal/external partners
Desire to work as a team with a results-driven mindset with adaptability to changing priorities
Understanding of general human resources policies and procedures
Ability to display sensitivity, tact and responsiveness in various situations and maintain a high level of confidentiality
Ability to work independently, and coordinate multiple large projects through planning, prioritizing, and multi-tasking in a fast-paced environment

133

Manager, HR Shared Services Resume Examples & Samples

Manage Shared Services processes by establishing, communicating and monitoring customer service processes. Evaluate efficiency of internal Shared Services processes and make suggested improvements based on data. Ensure Personnel Records are accurate and current
Directly manage a team of 10 associates
Monitors shared services metrics. Implements proactive measures to mitigate risk and issues
Provide coaching, training, and performance management to team members ensuring all members have the skills and knowledge needed to be successful and professional
Provide guidance to team members to resolve escalated/complex issues
Develop, analyze and prepare reports for corporate and field HR managers using metrics and data
Resolve any escalated associate and manager issues
Serves as resource for Area HR Managers to contact directly for issue resolution
Responsible for vendor management to include managing relations and deliverables from vendor, ensuring required service levels are met, issue resolution
Ensure accurate and timely processing of all vendor invoices. Process complex vendor invoicing monthly
Other projects as assigned by the Director, Shared Services
Bachelor's degree or Associates degree plus equivalent relevant work experience required
3 – 5 years of experience in a Human Resource position
Prior management or leadership experience preferred
Ability to establish, build and maintain positive working relationships and collaborative partnerships with members of the HR function and other internal/external partners
Strong analytical, problem solving and organizational skills required
Must have an excellent customer service approach
Exceptional oral and written communication skills required
Knowledge and understanding of HR, Benefits and Payroll processes preferred
Experience with HRIS preferred, including collecting, analyzing and reporting data
Must have strong leadership skills
Vendor management skills preferred
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

134

HR Shared Services Generalist Resume Examples & Samples

Participates in developing corporate policies, including those that relate to federal and state compliance and processes and procedures
Assists in the development and implementation of personnel policies and procedures
Manages Onboarding and Filing roles
Works in an environment with ambiguity, and makes judgement calls and recommendations on resolution of issues
Knowledge of benefits administration, ADA, Workers Compensation, Unemployment, EEO regulations
Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services
Maintains and coordinates employee recognition programs
Ensures compliance with periodic audits of I-9's
Assists with recruitment tasks as needed
Coaches, counsels and guides managers through workflow processes
Fluency in American Sign Language is preferred
Proven ability to plan, organize, prioritize and execute high volume of work with a sense of urgency
Strong communication and interpersonal skills, including written correspondence, creativity, self-motivation, problem solving, and positive, professional attitude
Ability to effectively communicate in English
Ability to work under pressure and meet deadlines and goals
Strong sense of ownership, attention to details, and organizational skills
Able to work independently and with a team as required
Strong trouble-shooting and problem-solving skills
Ability to work evenings and weekends as needed
Flexibility and ability to adapt quickly to change
Strong computer skills including Excel, Outlook and PowerPoint
Working knowledge of federal and state employment laws to include FMLA, ADA, and Title VII
Other skills to include
Bachelor's degree, or equivalent, and three to five years human resources experience
Experience with various HRIS and recruiting platforms preferred

135

HR Shared Services Manager Resume Examples & Samples

Commercially aware, with the ability to support a process from end to end
Excellent influencing and communication skills
People management skills and the ability to engage individuals and bring them on board, particularly at times of change
Organised with the ability to work to deadlines and under pressure
Practical and flexible to demands
Problem solving skills and the determination to drive through change and best practice
Experience within HR operational function
Previous team management experience
Experience of designing HR processes and continuous improvement of existing processes

136

Specialist, HR Shared Services Resume Examples & Samples

Require bachelor's degree with 2-4 years of relevant experience in HR
Working knowledge on PeopleSofT
Integrates knowledge and experience as a skilled specialist
Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies

137

HR Shared Services Associate Resume Examples & Samples

Customer service industry experience (at least 6 months)
Microsoft Office Proficiency (Word, Excel)
Fluent communication and writing skills in English (85%)
Schedule flexibility
HR experience
HR technical abilities, HR software preferred
Fluent communication and writing skills in Spanish (85%)
Third language a plus

138

HR Shared Services Manager Resume Examples & Samples

Shape and structure the HR Shared Services Team
Sydney Olympic Park Location
Provision of an effective and efficient first point of contact service for all employee questions regarding policy, process and transactions
Advice and guidance to Line managers, employees and HR Group on the delivery of HR policy and processes
Develop and refine the services catalogue
Develop the capability of the team to deliver effective HR services to the business, ensuring the function has the competencies and skills needed for today and the future
Define a standard set of KPI’s and SLA’s for key customers and centrally produce regular standardised concise management reports with trend/issue analysis
Work with leadership teams to negotiate and agree service level objectives, identify additional service offerings, department needs or opportunities for improvement
Working with the other parts of HR to ensure root cause analysis is undertaken periodically to guide appropriate corrective actions
Supporting the efficiency of the wider HR function through the management and implementation of agreed change initiatives and technological innovation
Understand how HR Shared Services work with experience in HR/IR
Change Management Experience
Lead or part of a team that has implemented / aligned HRIS - Workday would be desirable
Pragmatic and proven approach to problem-solving and strong decision making skills
Ability to think innovatively whilst remaining focused on organisational goals
Ability to influence, negotiate and to promote organisational processes and culture

139

Manager, HR Shared Services Operations Resume Examples & Samples

Lead the HR Shared Services staff that responds to employee and manager HR inquiries and supports operational processing activities
Liaise with other HR teams and business leaders to administer employee programs per design specifications
Support enterprise employee and manager education related to Workday HCM application
Manage resource allocation and maintain appropriate staffing levels and assignments
Maintain program knowledge and administrative best practices to adjust training and processes to meet business and team needs
Maintain continuous focus on process improvement, cost reduction, and overall employee productivity
Adhere to service level agreements and ensure resource accountability
Manage case management and other shared services technology solutions to support efficient HR operations
Respond to the changing needs of customers by continuously adapting processes
Bachelors degree in a business-related field or equivalent education/experience
Five years of experience in HR related areas (e.g. benefits, compensation, technology, shared services)
Workday knowledge and experience

140

HR Shared Services Representative Resume Examples & Samples

Assist with miscellaneous duties during “off-line” time as needed such as mailings, scanning, auditing documents
Deliver consistently excellent service in a new and constantly changing environment
Cope with system/process development and “work arounds.”
Understand the complexity of Kohler’s diverse environment (i.e., workforce, locations, organization, and benefit plans)
Accept the changing strategies, philosophies, and initiatives of Kohler Human Resources
Assist HR customers through cultural change processes
Anticipate and “read” HR customer needs and gather appropriate resources to meet them
Become a proficient user of Corporate HR Services' systems and software applications (i.e., Case management system, SAP, Internet Explorer) and stay current on new and changing procedures, practices, and technology
Balance timely telephone customer service with case work to meet HR customer expectations and ensure that plan materials are sent out promptly, SLA’s and metrics are being met
Respond to increasing HR customer volume and case complexity
A minimum of a High school diploma or equivalent is required
Prior work experience in a human resources and/or customer service environment is required
A qualified Part-Time HR Shared Services Representative must be a team player, have good organizational skills, with the ability to handle multiple tasks simultaneously, while accessing and procuring accurate information in a fast-paced Windows/SAP computer environment

141

HR Shared Services Manager Resume Examples & Samples

Experience in HR Service Operations, specifically in areas relating to HR Systems & Administration, HR Lifecycle Operations and Resourcing
Prior experience in HRMS environment
Good understanding of HR processes and applications
Proficient in Ms Office applications
Customer centricity
Confidence to make decisions in the area of responsibility
Ability to work on own initiatives to provide solutions
Ability to move between roles and travel between various business locations on short notice

142

HR Shared Services Manager Resume Examples & Samples

Develop, document and maintain call center processes, knowledge base, call tracking technology and service level agreements. Monitors workload distribution and call volumes to determine anticipated work volume and call center staffing needs and refines processes to gain administrative efficiencies and accuracy. Consult with business leaders on trends, future service needs and programs
Monitors calls, issues and queries in order to analyze trends and key metrics. Reports on performance versus service level agreement. Also reports on progress towards recommended actions for improvement
Stays informed of key Human Resources issues/events and policy changes that impact the call center inquiries. Answers questions and recommends corrective resolutions to address employee issues, complaints, and inquiries. Responds to and complies with any internal/external investigations, audits, assessments and participates in and adheres to corrective actions
Provide regular training and coaching to call center staff in order to increase first call resolution and ensure compliance with appropriate federal and state laws. Performs quality observations to ensure service levels are met
Manage complex inquiries by researching, gathering support information, soliciting input working with appropriate business partners to resolve the issues
10+ years’ of progressively responsible HR experience including 5+ years management experience
Exceptional communication skills including effective listening and oral/ written communication
Good situational judgment in the context of supervisory counseling and conflict resolution
Knowledge of human resources systems, and/or payroll systems
Ability to coach, motivate and promote collaboration
HR Management Certificate and SPHR/PHR highly desired
Call center experience and knowledge of call service management software preferred
Working knowledge of MS Office Applications (Word, Excel, PowerPoint)
Strong written, oral and interpersonal communication skills
Working knowledge of federal and state regulations as the pertain to HR

143

HR Shared Services Specialist Resume Examples & Samples

Administer bi-weekly time keeping system and reporting process
4 year degree in HR related field desirable
Must be able to multi-task in a fast pace, high volume, environment

144

HR Shared Services Specialist Resume Examples & Samples

Provides initial support and additional follow-up to Company employees for HR related inquires. Supports areas including, but not limited to: Benefits, Recruitment, Compensation, HRMS, Payroll, etc
Maintains knowledge of organizational policies and procedures. Provides consultation related to HR operations and policy to employees
Responds to questions, concerns, and complaints in compliance with SLAs
Maintains knowledge of all Shared Services related questions in order to provide excellent customer service to employees while maintaining confidentiality
Acts as the customer advocate for HR by representing the services in a positive manner. Proactively escalates issues on the customer's behalf to ensure the timeliest service
Documents details of inquiries to include: transaction type, troubleshooting steps, database management, and steps taken to meet the customer's request
Identifies trends which need additional attention and/or clarification and reports these issues to the Manager
Assists with the creation of the documentation of process flows for the HR Shared Services team
Assists with defining the development of rules/exceptions for each plant (i.e. exceptions to the BW standard)
Leads the creation the ICE Site for HR Shared Services Team
3-5 years related work experience, including payroll and benefits

145

Analyst, HR Shared Services Resume Examples & Samples

Require bachelor's degree with 4-6 years of relevant experience in HR
Comprehensive knowledge of a wide range of policies and procedures for the work area
Possesses deep technical knowledge in area of specialization

146

HR Shared Services Project Manager Resume Examples & Samples

Working with a large network of individuals ranging from HR Business Partners to SVP’s throughout the organization
Assisting in change management activities due to project objectives
Manage each project member to achieve all objectives of the project
Assist in the design, development, and implementation new systems and tools for North America
Coordinates and communicates with all aspects of HR Shared Services (payroll, rewards, learning, people link, digital services, talent acquisition), HRBPs, HR Data Analytics, IPO and Finance Shared Services and global teams to ensure the optimal execution of assigned projects
Maintains and updates the NAM HR eGuide as a key owner
Must be able to create executable processes while considering regional customer requirements
Strong knowledge within Schneider Electric, with a current network of regional contacts is desirable
Strong track record and for managing projects to completion. Can provide examples of having led projects
Experience with presenting to all levels within the organization is required. Prior experience with process improvement and leading change is preferred
Uses a variety of techniques to influence a range of internal and external, technical and non-technical stakeholders across a range of issues. Able to establish personal credibility at all levels
Adept at operating in a dynamic and fast changing environment. Outstanding prioritization skills to address and resolve emerging issues and priorities
Understands the company strategy and company vision and scans the environment to make recommendations to address future program improvements
Any Project Management Certifications is preferred, but not required
Ability to work without close supervision and to set one’s own priorities and work schedule
Ability to lead through influence
Ability to operate in a multi-cultural environment
Ability to communicate to all levels within the company
Ability to manage a project team outside of your direct control
Ability to multitask and manage multiple projects at one time to be able to assist team members when assistance is required

147

Business Process Consultant HR Shared Services COE Resume Examples & Samples

Data Analysis: Identifies sources for, gathers and analyzes data relevant to processes
May review the work of less senior analysts/ consultants
May be responsible for defining data requirements and obtaining customer agreements
Research: Reviews best practice research prepared by less senior analysts/consultants
Makes recommendations on appropriate solutions based on research; may select from alternatives presented
Process Architecture: Designs complex processes and reviews the work of less senior analysts/consultants
Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants
Interviews stakeholders and process owners to define processes
Helps define standards and methods
Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes
May lead the development of recommendations by less senior analysts/consultants
May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks
Shares accountability for realization of results with process owners and may present recommendations to stakeholders and process owners
Performance Management&Control: Defines, develops and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success
Reviews data post- implementation to measure success; participates in defining standards of improvement success
Change Management: Participates in and may lead change management activities associated with process improvement
Engages leadership and stakeholders to obtain support and buy in for changes
Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
(For Six Sigma Black Belts): May track progress ofSix Sigma Green Belt consultants and newly certified Black Belt Consultants in Lean/Six Sigma initiatives
Trains other employees in Lean/Six Sigma concepts and techniques
Coaches and mentors employees seeking Green Belt and Black Belt certification
Minimum four (4) years of process improvement, management consulting, change management, or related business experience
Minimum nine (9) years of process improvement, consulting, or related business experience preferred
Health care or insurance experience preferred
Graduate degree preferred
Lean/Six Sigma Black Belt Certification preferred

148

HR Shared Services, Taos Consultant Resume Examples & Samples

Provide efficient and effective candidate hiring process support through posting, monitoring/closing job requisitions, and updating statuses throughout the selection process
Actively assesses processes and identifies opportunities for improvement and innovation
Establish and cultivate strong and collaborative partnerships across the organization
Collaborates effectively with internal & external clients to ensure success utilize advanced CRM technology tracks & monitors performance in real time, delivering detailed operational reports
Maintain monthly dashboards providing a clear line of sight into key metrics, service delivery, and performance
Develop and maintain weekly reports on requisitions and offers awaiting business approval
Responds to customer inquiries by providing appropriate solutions and alternatives
Acts as liaison to talent & business partners
Maintains compliance and systems data integrity
Provides guidance and support to team on escalated issues
Promotes a positive candidate experience utilizing all available tools & resources
Effectively articulate complex issues in a simplified manner
Investigates unique/complex customer-related issues and resolves those directly with employees and managers in accordance with SLAs
Supports and processes work, as assigned
Continually evaluates existing work processes and prospective processes

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