Manager, HR Services Resume Samples

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D Bauch

Dale

Bauch

84729 Winifred Course

Boston

+1 (555) 579 6745

84729 Winifred Course

Boston

Phone

p +1 (555) 579 6745

Experience Experience

Phoenix, AZ

Manager, HR Services

Phoenix, AZ

Stanton Inc

Phoenix, AZ

Manager, HR Services

Process payroll administration in an effective and timely manner. Ensure compliance with statutory deductions and contributions
Ensure the maintenance of employee files and data (update local HRIS and notify global team for employee data update in SAP)
Handle benefits adminstration works, such as group insurance, pension schemes, Royal Recognition Program, Asian Savings Plan, etc
Communicate promptly with internal and/or external stakeholders for any relevant HR matters
Ensure the submission of HR reports and statutory returns (e.g. pension scheme member enrolment and termination, tax filing, etc.) on a timely basis
Perform HRIS UAT tests and make suggestions for HRIS enhancement
Other ad hoc projects

Chicago, IL

Global Sourcing Manager, HR Services

Chicago, IL

Tremblay LLC

Chicago, IL

Global Sourcing Manager, HR Services

To manage negotiation and supplier selection within the framework of the category strategies and sourcing strategies
To apply global standards, policies, standards and platforms and to deliver robust terms and conditions that manages BAT’s service delivery and commercial risk
To drive and facilitate “source to contract” for specific categories. This includes the resolution of any contract related issues and may include one-off spend items
Provide information on negotiation results (all specs/grades, clear duration, validity for orders or deliveries) in a timely manner to the Category Managers
Lead global and geographic sourcing plans and execution - liaise with Geographic Head of Procurement and Procurement Business Managers to align and validate plans with end market
Lead global and geographic supplier management and drive geographic continuous improvement initiatives with suppliers
To own commercial supply base management building strong internal and external business relationships to ensure the delivery of the category goals

present

San Francisco, CA

Manager HR Services Knowledge Management

San Francisco, CA

Haley and Sons

present

San Francisco, CA

Manager HR Services Knowledge Management

present

Identify and activate opportunities for improving knowledge base and/or communication platforms within HR Services
Ensure that user manuals, training material and guidelines are communicated in one consistent way, through the right platforms
Implement HR Services Roadmap for the area of knowledge transfer within HR Services, to the HR community and also to employees and managers
Initiate and execute knowledge audits, trainings and other measurements to ensure all communication published either on knowledge management platform, aLive and the HR related communication platforms is up to date, consistent and only published once per target group
Provide communication support to all areas of HR Services
Implement HR Services Roadmap for the area of knowledge transfer within HR Services to the HR community and also to employees and managers
Attend regular information exchange and feedback sessions within HR Services

Education Education

Bachelor’s Degree in Business

California State University, Northridge

Bachelor’s Degree in Business

Skills Skills

Manage staff performance daily, utilizing the tools and processes of the Brighter Way Management system to effectively support and measure the quality, service delivery and productivity of the team
Foster a positive, motivating work environment that encourages teamwork, participation, creativity, continuous learning and accountability
Support, coach and mentor team members in their overall professional development and career path
Contribute to tactical and strategic planning for HR Services
Ensure staff adopts and sustains change
Provide guidance and oversight for the team’s continuous improvement activities, initiatives and projects
Ensure smooth implementation of new processes and tools
Identify and support the team in active participation of continuous improvement activities related to HR systems and processes
Manage staffing levels and engage in the recruitment process
Communicate openly with staff ensuring messages and initiatives are clearly understood

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Manager HR Services Operations Resume Examples & Samples

Own the HR Services Process Management in close cooperation and full alignment with the Global HR Process Management
Define, manage and govern the HR Services Process Management roadmap in alignment with Business Process Owners on Global HR Process Management
Define, govern and monitor agreed Service Levels and related KPI’s for HR Services
Ensure stability of current HR Services processes while new processes and procedures are being implemented
Initiate and manage evaluation and analysis of HR process improvement or standardization opportunities and demand, as well as system enhancements within HR Services
Support HR process standardization projects
Govern and manage rollout of standardized processes, as well as deployment of standardized HR service delivery models and supporting tools and systems within HR Services
Communicate and govern the usage of global templates, guidelines and procedures for process mapping and management, provided by Global Process Management
Facilitate HR process mapping and management activities in order to establish end-to-end process definitions, process ownership for HR Services
Participate in global HR process management forums or networks in order to trigger process improvement and efficiency measurements
Management skills and effective communicator in English and German
Willingness to continuously broaden and deepen HR System and Process knowledge
University/Commercial education preferred
5 years of work experience within the field of HR Operations
Experience in leading and managing teams

Manager HR Services Knowledge Management Resume Examples & Samples

Implement HR Services Roadmap for the area of knowledge transfer within HR Services to the HR community and also to employees and managers
Consult and collaborate with Communications department to ensure all communications related to HR Services are planned and executed in a consistent way. Act as single point of contact to Communications
Manage the ownership for every topic in the knowledge management tool, ensure that old and outdated knowledge is being removed and deleted by the initial owner to avoid redundant information
Ensure that HR Services related projects, improvement initiatives and legal changes are consistently communicated in the same way through all platforms and to all relevant stakeholder
Initiate and execute knowledge audits, trainings and other measurements to ensure all communication published either on knowledge management platform, aLive and the HR related communication platforms is up to date, consistent and only published once per target group
Provide communication support to all areas of HR Services
Identify and activate opportunities for improving knowledge base and/or communication platforms within HR Services
Attend regular information exchange and feedback sessions within HR Services
Ensure that user manuals, training material and guidelines are communicated in one consistent way, through the appropriate platforms
Establish continuous improvement mindset & drive the development of knowledge base
Supervision of team and people management. This means in detail
Effective communicator in English and German
Self-motivated and team player
Enthusiastic and result driven
5 years of work experience within the field of knowledge and change management

Manager HR Services Knowledge Management Resume Examples & Samples

Implement HR Services Roadmap for the area of knowledge transfer within HR Services, to the HR community and also to employees and managers
Connect with Communications department to ensure all communications related to HR Services are planned and executed in a consistent way and act for Communications as single point of contact
Manage the ownership for every topic in the knowledge management tool, ensure that old and outdated knowledge is being removed and deleted by the initial owner to avoid redundant information and communication is published through all available channels
Initiate and execute knowledge audits, trainings and other measurements to ensure all communication published either on knowledge management platform, aLive and the HR related communication platforms is up to date, consistent and only published ones per target group
Ensure that user manuals, training material and guidelines are communicated in one consistent way, through the right platforms
Train new HR Services Team members for knowledge management and communication purposes

Manager, HR Services Resume Examples & Samples

Provide support for on-boarding, off-boarding, other employee life-cycle HR operations as required by the business
Process payroll administration in an effective and timely manner. Ensure compliance with statutory deductions and contributions
Support the implementation of new HR policies and procedures and changes to existing policies and procedures, as and when required
Ensure the maintenance of employee files and data (update local HRIS and notify global team for employee data update in SAP)
Handle benefits adminstration works, such as group insurance, pension schemes, Royal Recognition Program, Asian Savings Plan, etc
Communicate promptly with internal and/or external stakeholders for any relevant HR matters
Ensure the submission of HR reports and statutory returns (e.g. pension scheme member enrolment and termination, tax filing, etc.) on a timely basis
Perform HRIS UAT tests and make suggestions for HRIS enhancement
Observe changes for statutory requirements
Other ad hoc projects

Project Manager, HR Services Resume Examples & Samples

Delivery of HR Services implementation project work stream(s), accountable for defining and launching new services to support employees in EMEA locations
As required maintain relationships with internal/external vendors/parties to ensure teams are engaged and effectively utilizing the best tools available
Report on project progress and status
5+ years of relevant program/project management experience, preferably in HR
Experience of leading / supporting system based projects whether it be main HR systems such as PeopleSoft and / or best of breed systems, Time and Attendance for example
Experience in EU wide projects and/or leading cross-functional projects would be advantageous

CS Client Manager, HR Services Resume Examples & Samples

Manage CS Client Specialists (CSCS)
Partner with CS Team Managers (CSTM) to deliver contractual performance guarantees
Client reporting
Develop and execute plans to improve customer satisfaction and overall quality with a focus on off-shore and off-phone processes
Represent Customer Service perspective and influence decisions by integrating with domains (Benefits and HR BPO), client and shared services
Support new CS implementations and drive existing client change orders
Manage CS delivery model, identifying out of scope services, and creating change requests
Manage and respond directly to client escalated issues
Share client knowledge and needs with CS team
Develop knowledge/content management strategy with accountability for CS Desktop tools , such as: CallGuides, CSPro, Reference Database, etc. with support from CSCS
Call center operations management experience
People Management experience a plus
Multiple service (DB, HM, HR, Payroll, etc.) business knowledge based on current and projected clients
Knowledge of CS best practices and service related best practices (high level)
Deep knowledge of client requirements
General system environment and process flow
CS Delivery model
Regulatory and legislative knowledge in multiple service areas
Understand of Plan Management/Operations/Domain functions
Knowledge of AonHewitt Policies, Manager Tools and Resources (i.e., Transaction Center, Associate Resource, etc.)

Customer Service Team Manager, HR Services Resume Examples & Samples

Partner with the CS Client Manager to improve quality of the CS team, with a focus on quality and individual associate development
Administer CS/HR Policies and evaluates performance management of CSRs
Manage compensation/pay for aligned CSRs based on firm-wide budgets and guidance
Execute monthly call evaluation for all associates in unit for IR and A&R purposes
Execute side by side and impromptu coaching of associates in unit (including silent monitoring)
Identify process improvements/enhancements to desktop tools and client provisions/processes and share these with CS Client Specialists and the CS Client Manager
Drive individual metrics of associates on team (handle times/schedule adherence, etc.)
Execute the coaching and development of CSRs
Supports CSRs on calls with Program, Policy and Procedure Knowledge and tool expertise with special focus on customer escalation avoidance
Most of the CS Team Managers time is spent on the floor with CSAs/HRSs
Specific domain and plan-specific knowledge
Proficiency in CS tools usage (Navigator, Callflows/guides, knowledge base)
Proficiency is CS Quality Coaching
Systems, Internet and Telephony Environment
Customer Service Principles
Regulatory and legislative knowledge
Deep problem solving skills
Service center operations and ongoing delivery expertise
System capabilities and telecommunications functionality expertise
Regulatory and legislative knowledge (basic country, state, and province)
Effectively coaches others to achieve quality outcomes
Call center operations experience is a plus
Experience within an HR Services environment is preferred
Customer Service Desktop tools

Program Manager, HR Services Resume Examples & Samples

3+ years relevant program or project management experience
Bachelor's degree in business or technology related field
Experience implementing and maintaining systems and processes in large-scale, complex environments

Category Manager, HR Services Resume Examples & Samples

Active interface with our GBS SCM Centers
Actively drive and support the ramp-up and build-up of the CoE-I Strategic Community in AMC Region
ISM or CSPM Certification a plus
Superior English in spoken and written
Self-starter mentality
Travel: 20%-30%
Flexible and mobile

Project Manager, HR Services Resume Examples & Samples

Delivery of HR Services implementation project work stream(s), accountable for defining and launching new services to support employees in APAC locations
Build and maintain successful partnerships with the APAC HR Services team, HR stakeholders and key business sponsors across APAC and global HR Services
Assess new initiatives and projects to evaluate how they can support the strategic goals of APAC HR Services and its growth
Bachelor degree level
Experience of leading / supporting system based projects whether it be main HR systems such as Workday, PeopleSoft and / or best of breed systems, Time and Attendance for example
Experience in APAC wide projects and/or leading cross-functional projects would be advantageous

Principal Program Manager, HR Services Resume Examples & Samples

Project Management – Develop project plans, secure resources, and drive project schedule; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables
Change Management – Lead the execution of the communication and training strategy, coordination of activities, and development of materials
Implementation - Direct the rollout of new tools and systems to global teams including delivery of standard operating procedures, workflow diagrams, training materials and post-launch support resources
Developing Team Capabilities – work at an individual and team level to develop project and program management skills, provide stretch opportunities to advance the team and provide career development for team members
8+ years of HR or related experience
8+ years relevant program and project management experience
Experience implementing processes and providing support for core HR solutions in large-scale, complex environments
Experience designing processes for core HCM technology such as Workday, PeopleSoft, SAP or Oracle HCM
Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment

Project Manager, HR Services Resume Examples & Samples

Through effective project management support the development of frustration free Associate processes by questioning and challenging. At all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do
Build and maintaining successful partnerships with the EU HR Services team, HR stakeholders and key business sponsors across EU and global HR Services
Work with regional stakeholders and global program leads to support the effective delivery of global HR systems to EU locations
Reporting on the project progress and status
Assess new initiatives and projects to evaluate how they can support the strategic goals of EU HR Svcs and its growth
Maintain key relationships with the HR partners to ensure non duplication of projects and to drive global engagement on key initiatives
Fluent in English plus at least one other European language
Experience working in a HR Shared Service Environment
Experience of working with Peoplesoft
A key requirement of this role is experience of working in a shared services environment and the elements to support development of services, such as process redesign, call centre related systems and customer centric design
Experience of leading / supporting system based projects whether it be main HR systems such as Peoplesoft and / or best of breed systems, Time and Attendance for example
Demonstrated experience in managing and influencing senior stakeholders and matrix environment
Experience in EU wide projects would be advantageous

Manager, HR Services Resume Examples & Samples

Partner with the Regional Local HR Services PM in establishing standard operating procedures for the team
Establish Key Performance Indicators for the team members for each of their responsibility
Ensure the compliance requirements of the country are met and/or any risks mitigated and cascaded to the appropriate teams/Leadership
Manage performance of the team to ensure service delivery at/above the agreed SLAs
Identify opportunities of innovation and operational excellence in the team and improve the service delivery
Extend program coordination and delivery support to region specific initiatives
Provide regional input into enterprise plans (strong understanding of regional requirements and feedback)
Consult and influence regional program implementation and facilitate best practices sharing, maintain a strong working relationship with regional HR and global COE and EES team members
Long term planning for talent development and succession in the team
Motivate, collaborate and disrupt to drive the teams to success

Leave Ambassador Manager, HR Services Resume Examples & Samples

Ability to support customers and provide solutions to customer pain points
Ability to work with virtual teams across multiple geographies to achieve service goals
Proven ability to manage reporting and analysis
Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
Can adapt well to changing circumstances, direction, and strategy
Proven 2 – 3 years of experience supervising managers
3 - 5 years of Managerial experience. HR contact center preferred
Bachelor’s degree or higher in a field such as Business Administration, Human Resources or a field related to the scope of the position
Project management leadership skills
Ability to handle projects using the Project Management principles and methodology
Knowledge of Lean Six Sigma
Fluent in English and third language proficiency is an added advantage

Manager, HR Services Resume Examples & Samples

Manage staff performance daily, utilizing the tools and processes of the Brighter Way Management system to effectively support and measure the quality, service delivery and productivity of the team
Ensure staff is equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results
Ensure smooth implementation of new processes and tools
Provide guidance and oversight for the team’s continuous improvement activities, initiatives and projects
Contribute to tactical and strategic planning for HR Services
Ensure staff adopts and sustains change
Support, coach and mentor team members in their overall professional development and career path
Foster a positive, motivating work environment that encourages teamwork, participation, creativity, continuous learning and accountability
Identify and support the team in active participation of continuous improvement activities related to HR systems and processes
Manage staffing levels and engage in the recruitment process
Communicate openly with staff ensuring messages and initiatives are clearly understood
Interact directly with employees, managers and business partners as required to resolve escalated issues, ensure effective resolution, determine root cause and coordinate continuous improvement opportunities, where applicable

Sourcing Manager HR Services & Benefits Resume Examples & Samples

Conduct stakeholder meetings to understand project requirements and identify cost reduction opportunities
Participate in the development of accurate and timely country and category strategies to deliver supplier cost reduction and avoidance opportunities that align with stakeholder needs, maintaining strong supplier and internal client relationships
Undertake in depth analysis of current spend and identify opportunities to deliver savings against agreed targets for the Category
Ensure savings are delivered in a timely manner to ensure Citi is able to maximize on the benefits resulting from the saving
Liaise with the Global and Regional Sourcing teams to create Sourcing strategies for sourcing projects that leverage Citi’s global scale but meets with country requirements
Collaborate positively across the ESC and with internal clients to develop and implement sourcing programs, and build ESC influence across categories in the cluster
Support senior managers with building and maintaining business relationships in the cluster
Apply appropriate sourcing levers to programs, such as benchmarking, tendering, process improvement, volume leverage, supplier consolidation and product substitution/ elimination to reduce cost and provide service improvements in the timely fulfilment of business needs
Run and facilitate eAuctions and e-RFx
Manage suppliers and business clients during the tender process
Analyze and summarize tender responses and results and prepare recommendations for Senior Management
Conduct supplier commercial and contract negotiations
Prepare & facilitate project and contract approvals, renewals and extensions
Liaise with suppliers, commodity managers and internal customers
Operate electronic Procurement tools (E-Sourcing, P2P)
Coordinate all procedural requirements including Citi’s approved supplier program, supplier diversity, contract management system, procure-to-pay system, related metrics and reporting
Understand and follow all audit and compliance requirements

Manager HR Services Resume Examples & Samples

15% Monitor and guide work activity for team. Oversee the coordination, organization and appropriate distribution of work
30% Recruit, select, orient, train, guide and develop resources; Manage and monitor team performance against SLAs and performance goals
30% Utilize standard project development methodologies to facilitate delivery of HR System solutions. Manage complex projects from inception to completion, including change management, end-user training, and support. Provide Subject Matter Expertise and support to HR and other groups as needed
25% Lead the establishment and maintenance of internal Standard Operating Processes for areas of responsibility. Establish and maintain methods and practices to facilitate communication and integration across key relationships to accomplish goals
Prior experience in system design and support
Payroll systems and process acumen
Prior experience managing teams
Prior experience within a large organization
Experience with implementation and support of large package software
Project management and systems methodology
Information management principles and knowledge of HR/HR Systems
Strong interpersonal, team and communication skills with customer focus
Solid leadership, problem-solving and decision-making skills
Integrity and inclusive mindset

Manager, HR Services Resume Examples & Samples

Implement human resources strategies by establishing department accountabilities, including talent acquisition, payroll & statutory compliance, compensation & benefits, training and development, records management, safety and health, succession planning, employee relations and retention
Develop human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances
Support management by providing human resources advice, counsel, and decisions; analyzing information and applications
Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values
Manage a team of HR professionals and ensure the team meets its objectives
Comply with state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions
Workforce Planning - Assist business unit with determining skills needed to achieve optimal results; facilitate succession planning and acquire top talent; conduct organizational effectiveness assessments and design workforce models that build organizational capability. Recognize industry trends and applying/creating "best practice" solutions
Provide consultation to business on various day-to-day employee/labor relations issues, the performance assessment process, grievances and dispute resolutions, discipline, leaves of absence, salary program and other compensation issues
Represent the business unit for institutional changes or impacts to the unit, i.e. technology, contract, regulations or policies/procedures, etc
Support employee engagement strategies in response to business needs and employee survey feedback. Partner with management to ensure proactive and effective performance management and follow through
Manage required employee relations investigations and other sensitive employee matters
Set up human resources procedures that are in line with company objectives
14 – 16 years of progressively more responsible positions in human resources, preferably in a similar industry
Experience supervising and managing a professional staff
Experience as a trusted resource as a member of a senior level executive team
Experience in multiple locations and globally is a plus

Program Manager, HR Services Resume Examples & Samples

Lead teams of project managers focused on the delivery of new services or systems
Ensure that HR Services project methodology is used consistently across all projects
Oversee all ongoing projects and provide required support to the Project Team members
Act as escalation point for team members. They contribute to overall EMEA Program and Change Management development
Through effective project management, support the development of frustration free Associate processes by questioning and challenging. At all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do
Build and maintain successful partnerships with the EU HR Services team, HR stakeholders and key business sponsors across EU and global HR Services
Work with and establish project teams and ensure that all agreed strategic projects are progressing and delivering desired results on time and in budget, to include: process improvements, HR shared services, HR systems and delivery capability
Assess new initiatives and projects to evaluate how they can support the strategic goals of EU HR Services and its growth
Maintain key relationships with HR partners to ensure non duplication of projects and to drive global engagement on key initiatives
A formal qualification in project management is desirable
Experience of leading / supporting HR processes related projects, HR Shared Service experience is an advantage
Experience in EU wide and Regional projects and/or leading cross-functional projects would be advantageous
Experience of working in a shared services environment and of the elements required to support the development of services, such as process redesign, call centre related systems and customer centric design
Highly organized, able to prioritize and work under pressure on a number of projects at the same time
Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization

Project Manager HR Services Resume Examples & Samples

Create, manage and leverage sounding board and steering committee for respective project,
Manage vendor selection processes and manage vendor delivery if applicable within assigned project (s),
Ensure involvement of respective PMO function in steering committee and keep informed regularly,
Foster collaboration and create a culture of trust across project team,
Ensure consistent Employee experience as defined in adidas People Strategy,
Manage the allocated project budget
Proven track record in managing HR project teams,
Entrepreneurial- and global minded,
Strong HR stakeholder focus,
Minimum of 5 years’ progressive work experience in fast-moving consumer goods industry and/or consulting background
Ideally international, cross-functional and intercultural experience
Track record in project management and change management within an HR organisation, (preferably on a global scale)
English fluent (written and oral) / German skills

Exits & Hrqa Manager, HR Services Resume Examples & Samples

2+ years of HR or QA and terminations experience required or HR related fields
Bachelor’s Degree from an accredited university or 3+ years Amazon experience
MS Office experience
Customer Service orientation with ability to serve multiple customers (managers, HRBPs, payroll)
Outstanding interpersonal skills: must display patience, humor and helpfulness at all times-front line contact for employee issues
Ability to prioritize in a fast-paced environment, analytical and critical thinking skills
Team lead and/or supervisor experience
Ability to handle projects using Project Management principles and methodology
Third language proficiency is an added advantage

Global Sourcing Manager, HR Services Resume Examples & Samples

Source to contract (sourcing plan, tender, negotiate and contract)
Spend and compliance reporting
Commercial risk management
Contract Management
Detailed knowledge of supply market, supplier capabilities and competitor activity, and expected trends at a geographic / global level
Proven capability of applying supplier management techniques to deliver added value benefits in addition to contracted benefits
Experience in successful development of complex, mulit-country contracts and agreements
Detailed understanding of financial evaluation and interpretation of supplier’s records and their key cost and business drivers
Full understanding of the category total cost model, cost drivers and all factors needed to ensure a robust agreement for BAT (including specification and testing requirements)
Understanding of the processes, timelines and constraints for the development and delivery of new products
Experience in managing complex global projects and programmes to improve performance and deliver service
Professional knowledge of procurement principals, including high order negotiation skills
Sound knowledge of corporate regulations and legislation to ensure the creation of effective group contracts
Strong experience of sourcing at an above market / geographic level
Understands the dynamics of sourcing management at a global level
High level of commercial awareness
Proven negotiation skills and influencing skills: able to influence business partners and suppliers as well as the ability to be assertive if required to ensure compliance to contract
Strong numerical ability
Ability to develop and maintain effective partnerships working across geographic boundaries
A focus on service delivery and savings
Strong experience in developing and delivering presentations to a wide range of levels within an organisation
High level of organisational skills
Experience in procuring HR Services and/or Professional services, Corporate Services
Relevant business qualifications
CIPS Corporate Diploma in Purchasing and/or membership of The Chartered Institute for Purchasing and Supply or equivalent country qualification or membership would be an advantage