HR Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the hr services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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T Fahey

Thora

Fahey

3798 Izabella Throughway

New York

+1 (555) 256 2797

3798 Izabella Throughway

New York

Phone

p +1 (555) 256 2797

Experience Experience

Chicago, IL

HR Services Manager

Chicago, IL

McClure-Stoltenberg

Chicago, IL

HR Services Manager

Manage teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers
Assists in developing and implementing training programs to improve the quality and productivity of the teams
Develop and implement strategic process improvements across to improve service delivery, efficiency, and effectiveness
Assists in developing and implementing training programs to improve the quality and productivity of the team
Provide leadership education on philosophy/approach/tools as it relates to Performance Management for Salaried and Office & Technical Cast Members
Creates business cases and manages enhancements. Presents high quality data findings
Identifies, creates and implements standard work

Detroit, MI

HR Services Administrator

Detroit, MI

Strosin and Sons

Detroit, MI

HR Services Administrator

Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers
Foster an environment that promotes Eaton’s goals, philosophies, and encourage continuous improvement through participation and teamwork
Work cross-functionally to assess and resolve associate/manager issues/inquiries. Build relationships and trust through positive communication
Act as a key local HR contact in resolving employee matters and queries including social benefits, onboarding process and leave management
Dealing with and responding to enquiries from employees, management, audit and others in an accurate and professional way ensuring confidentiality
Be part of a team that actively seeks customer feedback to improve levels of service
Participation in the continuous improvement of HR processes

present

Los Angeles, CA

HR Services Team Leader

Los Angeles, CA

Krajcik Group

present

Los Angeles, CA

HR Services Team Leader

present

Manage team of Background Check Specialists
Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion
Monitor and report against agreed SLAs and KPIs, providing root cause analysis and remediation where these are not hit
Administer the adjudication of background checks and provide additional support
Provide ongoing support to Local HR teams and HR Services colleagues by improving the overall program, self-service training tools, and monitoring necessary policy and process updates as the program grows
Respond to system access requests, questions, and troubleshoot program issues on behalf of employees, managers and HR
Identify areas for improvement and take ownership of implementing changes

Education Education

Bachelor’s Degree in Human Resources

Harvard University

Bachelor’s Degree in Human Resources

Skills Skills

Strong attention to detail and organizational skills
Substantial knowledge & experience of payroll activity
Ability to organize, prioritize and schedule work assignments
Ability to work with virtual teams across multiple geographies to achieve service goals
Ability to make administrative and procedural decisions
Proven ability to manage reporting and analysis
Ability to handle complex and ambiguous scenarios
Ability to effectively and efficiently complete difficult goals or assignments
Substantial knowledge & experience in HR covering a breadth of activities and best in class HR practices and policies
Strong interpersonal and communication skills

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15 HR Services resume templates

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HR Services Systems Support Specialist Resume Examples & Samples

Builds and maintains effective working relationships with HR Services, client, vendor and IT Services teams as needed
Supports and manages all aspects of functional operations activities for Learning tools supported by HR Services – LPSS. ( for example EY Leads, CVA, NextGen)
Assist, where needed, in the preparation of the demand process business case
Coordinate, along with the IT Services team, the delivery of product updates and enhancements
Acts as the primary escalation point on product or service related issues
Identifies and communicates impacts of solutions to affected products/services managers
Liaison with global/area working groups as needed
Support strategic product direction set by product sponsor/owner
Assist in the prioritization of defects and enhancements based on urgency, importance, business impact, cost..etc
Assist in the design and development of functional requirements
Follow budget guidance
Support deployments as required and as agreed in advance with project teams and HR Services LPSS leadership
Performs primary analysis and provides feedback on diverse requirements from multiple countries
Assess and make recommendations to the Product Manager based on the needs of our customers (defect, enhancement)
Understand and communicate potential impacts of recommended changes
Ability to react appropriately during crisis situations
Ability to perform the job function with minimal supervision
Demonstrated proficiency in MS Office, Notes applications and basic knowledge of MS Project
Experience in a medium to large (complex) functional operations management activities (business development, relationship mgmt, project management training, business analysis)

HR Services Wroclaw Operational Excellence Manager Resume Examples & Samples

Identify, deliver and evaluate operational excellence & quality enhancement projects within the HRSC center, ensuring the Total Quality Management approach across teams and functions (a special focus on Six Sigma initiatives with hard P&L impact)
Own team specific efficiency targets & projects, asses and ensure optimal utilization of resources
Pro-actively support the business development of the HRSC, identify and contribute to the roll out of new deployments (support the deal pursuit, defining of metrics & SLA, transition)
Provide expertise in mapping & documenting of new processes, ensure completeness and relevancy of process documentation, support knowledge transfer
Provide necessary analytical support to the HRSC operational teams in Wroclaw, with a special focus on internal dashboards and scorecards, enabling the delivery of services according to SLA & KPIs
Ensure that areas under HRSC management operate without significant operational, financial or reputational risks by performing the necessary control tasks
Regularly evaluate the relevance of measurements instruments applied, suggest and implement necessary amendments; Contribute to the development of end-to-end metrics whenever possible
Ensure team's compliance to internal guidelines & policies, participate in internal and external audits and benchmarks
Co-operate with stakeholders outside of the HRSC Wroclaw, to ensure alignment to the high level organizational objectives; liaison with respective Operational / Service Excellence teams in other regions
Hire, manage & develop employees (people manager responsibility); Coach & mentor junior staff members, ensure talent retention in the team, along with high Employee Engagement
Contribute to the enhancement of the relationship with internal clients, initiate and deliver projects securing an ongoing client’s and end users’ satisfaction
Facilitate improvement sessions for the HRSC team & mentor internal projects
Track the process improvements delivered by the team, along with other special accomplishments in HRSC Wroclaw, co-ordinate the process of achievement communication to a wider audience
Manage cost within the objectives set, contribute to the HRSC financial planning
Create and execute work schedules and plans – both individual and team’s
Practical experience in delivering projects in a shared service / BPO / KPO model
PMP and / or Six Sigma Certification (at least Green Belt certificate, preferred Black Belt)
Transition management
Industrial engineering (services)
Knowledge management
Value Stream Mapping
Excellent knowledge of MS Office Professional, MS Excel and presentation tools
Strong customer orientation and quality mindset
Self-driven, with a bias towards action (a “can-do” attitude & a strong orientation on results)
Fluent command of English is a must, basic command of German will be a significant plus

Temporary Assistant, HR Services Resume Examples & Samples

Open and maintain employee personal files
Matriculated or above, BBA / HR students preferred
With administration experience, preferably in HR field
Proficient in MS Word, Excel and PowerPoint, knowledge in SAP HR is an advantage
6 months contract

Manager, Payroll & HR Services Resume Examples & Samples

Manage team resources for optimal performance and executing resource management for incoming inquiries, projects, administrative work and time allotted for coverage, weekends, holidays and paid/unpaid time off
Focused on timely delivery of service, accuracy of data, timeliness of output, confidentiality for employee and company information
Maintains a functional relationship and reporting protocol with Finance department in regards to accounting for all labor related expenses, costs and data
Ensures the integrity of the payroll data records and adheres to internal accounting processes and timelines for the labour related expenses of the company
Manages the processing of all human resources administration transactions including but not limited to new hires, terminations, leave of absences, employee information changes, internal hierarchy, organizational charts and employee files
Acts as the subject matter expert on all human resources systems. Provides administration expertise manages changes and upgrades, tests and verifies system requirements and liaises with IT to ensure technical and business requirements are in line
Develop and demonstrate an understanding of customer and business needs and resolve escalated customer and vendor issues
Develop and enhance cooperative interdepartmental and vendor relationships and communications
Build and sustain a high performing team capable of delivering work to meet performance goals
Communicate appropriate context, standards and prescribed limits for direct reports
Implement succession planning, team building and skill development
Manage payroll related systems, processes and data to ensure accurate and timely payroll processing for over 2000 employees in multiple tax jurisdictions
Ensure statutory filings and payroll remittances are processed on a timely basis
Keep abreast of current and upcoming legislation and advise management of any changes that will impact the calculation of pay or benefits
Manage the relationship with the payroll service provider
Assist the finance team in the reconciliation and analysis of payroll and benefit general ledger accounts
Act as primary liaison with internal and external auditors for payroll related matters
Manage and/or actively participate in the development of payroll systems and processes to increase efficiencies, improve control and better serve our employees
Act as functional expert for payroll related systems, processes and data and serve as the liaison between the Finance, IT, HR and other internal stakeholders to troubleshoot and resolve issues
Respond to management and employee questions on payroll related matters in a timely and professional manner
Ensure managers are provided with sufficient payroll information to be able to answer questions concerning pay
Prior experience in payroll, HR and administration of HR related systems
Clear understanding of the value of delivering high levels of customer service and satisfaction in a help desk model
Excellent written, verbal and communication skills
Proactive in trouble shooting for all technical and non-technical processes
Focused on adhering to internal audit demands and instructions
Solid knowledge of internal processes and driven to deliver improvement and efficiencies in all tasks
Can manage multiple vendor relationships
Focused on documentation of processes
Organizationally savvy and able to work with all levels and functions within the company
Certified Payroll Manager (CPM) Designation
Membership in good standing with The Canadian Payroll Association
7 years payroll experience, with a minimum of 5 years of management experience
Previous experience with leading new payroll systems or upgrades
Experience in managing payroll across multiple tax jurisdictions
Intermediate knowledge of MS Word and Excel
Previous experience with Ceridian applications is highly preferred
Previous retail experience in a commission environment is highly preferred
Bilingual in & English and French is a definite asset
Post Secondary Diploma/Degree in accounting an asset
Own it with Pride

HR Services Manager Resume Examples & Samples

Partner with executive(s) and LOB leaders to determine HR needs and ensure the successful implementation and sustainability of global HR initiatives within the client’s business
Provide leadership education on philosophy/approach/tools as it relates to Performance Management for Salaried and Office & Technical Cast Members
Drive the identification of HR needs and participate in the implementation and measurement of HR strategies to enable the client’s business initiatives
Review HR strategies and implementation plans with HR leadership to determine priorities, set expectations and ensure successful integration.
Partner with HR functional areas to provide HR expertise to the client
Facilitate accurate and consistent interpretation of policies and procedures with respect to Company values, Company policies, and applicable state and federal laws, including successful implementation of Performance Management, HR Compliance issues, and Leave of Absence management
Oversee Health and Safety initiatives including Worker’s Compensation, Health and Wellness, Benefits, Leave of Absences and return to work programs
Consult with executives and leaders on organizational health issues and develop appropriate strategies
Provide HR direction for leadership in LOB executive committee/meetings
Provide support to Training initiatives and the Recruitment needs of the Resort
Generalist level knowledge of functions within HR
Proven skills in project management, performance management, strategic planning and client service
Strong supervisory skills
Demonstrated ability to understand, respect, and communicate with Cast at all levels including unique and multiple styles of leadership
Demonstrated ability to manage/adapt to change, handle multiple priorities, and confidential information
Ability to manage conflict and the courage to challenge individual and organizational thinking; resiliency
Demonstrated consulting, influencing, and negotiating skills
Proven ability to partner with many areas and leverage resources to accomplish goals

Global Subcategory Lead HR Services Sourcing Resume Examples & Samples

Strategic Relationship Management – developing and enhancing key stakeholder relationships within and across the Human Resources Function
Annual Sourcing Plan development in concert with business stakeholders
Sourcing strategy development and project delivery/execution for assigned categories
Category Council oversight
Market intelligence development
Strategic Supplier Management and participation/support of Citi Partnership Program
Establish relationships with senior management in the various Human Resources Functional areas to understand complex business strategies/cost drivers and link to effective sourcing strategies that enable cost reductions while maintaining and/or improving quality of service; Provide financial support and maintain effective liaison & relationships to support creative deal constructs, issue resolution and transparency; Provide regular (monthly) business level project and performance status reporting to key business stakeholders to ensure transparency, manage expectations, mitigate risks, capture new opportunities and foster continuous trust and confidence in the relationship; Ensure open and effective partnership with all Global Sourcing colleagues, Regional and Functional Enterprise Supply Chain heads and regional business stakeholders on requirements, design and service delivery needs. Execute material improvement in Supply Chain risk management (third party management framework) and performance (Supplier Rationalization & Buying Channels) across the Human Resources Function, by working closely with functional partners and Citi senior leadership as part of the E2.0 work streams under Functions and Franchise
10 years progressive strategic sourcing management experience in a global or multi-national organization, ideally in financial services
Knowledge of HR Services disciplines, associated legal and reputational risks, and regulatory requirements necessary to successfully address strategic and tactical considerations applicable to sourcing products and services required by Human Resources stakeholders and to effectively partner with these stakeholders
Sourcing expertise in HR Services categories of spend such relocation, expat administration, on-site employee services, onboarding services , outplacement services, and payroll services
Ability to develop strong relationships, negotiate areas of difference and build consensus across the global organization as well as with external suppliers, as appropriate
Ability to implement and manage appropriate risk and control frameworks to mitigate supplier and contractual risks
Excellent knowledge and understanding of sourcing best practices, market intelligence and process improvement
Expertise in developing long term sourcing strategies and compelling value propositions for aggressive sourcing approaches
Fluent English, excellent written and oral communication skills
Expert level analytical skills with the ability to break complex subjects into manageable pieces, analyze business requirements, modeling creative deal structures and target a course of action
Expert negotiation and contracting skills
Advanced change management skills including stakeholder management, change curve and communication
Expert level consulting skills to include relationship management, customer satisfaction, understanding customer needs, building business cases, and facilitation
Advanced communication/presentation skills as well as the ability to collect and share constructive feedback
Must have advanced cross-cultural and cross-functional collaboration skills
Comfort with C-Level interactions and expert capability for managing up and down the organization
Applicable advanced degree or similar professional experience (Human Resources Management, Legal/Compliance Services)

Robert Half Management Resources HR Services Client Service Director Resume Examples & Samples

Develop, grow and nurture client relationships: Marketing our services via telephone and in-person meetings with new and existing clients to expand the utilization of our services while providing an outstanding customer experience. Identify and discuss future project initiatives with clients, ensure clients' expectations are met and match consultants' skill sets with client engagement requirements, presenting highly skilled consultants to the client. Also participate in professional industry associations to increase our presence within the local finance and accounting community
Accounting or Finance degree
MBA and/or CPA highly desirable
Other professional desired designations – CIA, CMA, CISA
5+ years' experience working in a Big 4 or international public accounting/consulting environment or large corporate finance/accounting environment is preferred
Successful candidates will have excellent business development, recruiting, negotiation, communication and problem-solving skills
Ability to define and discuss project requirements with senior-level executives

Temporary Assistant HR Services Resume Examples & Samples

Verify system data against personal file to ensure data integrity and accuracy
Assist in managing the central filing system
Consolidate data for necessary HR reports
Matriculated or above preferred
Self-motivated and detail-oriented
Good in written & spoken English and Chinese
Immediately available

Global HR Services Resume Examples & Samples

Lead the operational execution of HR process strategy
Understand Talent business objectives and builds that value into the end to end process design; bringing both external and internal perspectives
Bring a continuous improvement focus and works with Talent and HRS and others in the identification and quantification of opportunities and building the related business case
Lead or participate in execution of process design or improvement related initiatives such as projects, working groups and subject matter networks
Be custodian of the global process documentation, making sure it is up to date, accessible and fit for purpose
Lead change across HR Services (with our stakeholders, clients and people)
Will be required to work autonomously and must plan and validate work and approach with key leaders
Will not have direct reports but will be required to manage project teams and working groups comprised of members from multiple functions and across multiple locations
Extensive knowledge of Recruitment processes and supporting technology; On boarding knowledge desired but not essential
Strong knowledge and hands-on experience of Process Improvement methodologies and best practices
Good Project Management skills with experience having managed complex projects, preferably cross-border
Good Change Management skills
Global mind set and ability to work and influence in a virtual environment
Proficiency with standard load set including Microsoft Office suite specifically with PowerPoint, Visio, Word and Excel
Extensive work experience in a Process Improvement role required with subject matter expertise of HR processes or within Shared Services
Lead large process improvement projects where formal methodology was applied, covering facilitation of design workshops, business case development and establishing change impacts
Lead data analysis and interpretation as it relates to Measurement of Processes

Operations Process Automation Team Lead for HR Services Resume Examples & Samples

Develops and maintains change, configuration and release management plans to ensure effective delivery of changes according to business need and in alignment with the overall platform direction and plans
Actively participates in technology projects from initiation through to deployment, working closely with vendors and sourcing managers, and portfolio owners on all project-related matters and provides timely and accurate information and status updates
Coordinates with a global team to deliver against project timelines, budgets and scope
Identifies all systems dependencies and risks, partnering with HR Projects to ensure effective management and to ensure mitigation/contingency plans are in place
Excellent interpersonal, communication, presentation, organizational, client service and teaming skills
The ability to work effectively with clients, management and its staff members

HR Services Travel Pre-auditor Resume Examples & Samples

The Pre-Auditor verifies whether the expense report should be placed on hold for more information, reimbursed, or returned using various preaudit tools
Notifies the claimant of actions required if there are any issues with the expense claims in a timely manner
Ensures that all audit open items related to pre-audit are actioned and closed on time
Provides training to new pre-auditors

HR Services Co-ordinator Resume Examples & Samples

Bachelor's degree preferred with strong academic record
Minimum of 2 years’ administration experience within a human resources environment
Good working knowledge of operational HR systems, preferably Peoplesoft
Good working knowledge of MS Office with a focus on Excel and Word
High attention to detail and well organised, with the ability to manage own workload to changing priorities
Strong team player who can work on own initiative

HR Services Team Leader Resume Examples & Samples

Knowledge of CI employment law and regulatory requirements pertaining to the financial services industry
Previous experience of working in a busy HR Department, providing excellent customer service to employees of all levels
Good knowledge of RBC’s business functions, policies and procedures
Good working knowledge of HR technology & MIS systems
Ability to manage a considerable degree of mental effort and related stress
Ability to build a cohesive team
Ability to relate to and interpret HR and Business Processes

HR Services Offering Lead Resume Examples & Samples

Work with clients and sales team to understand requirements in addition to self-assessment of HR trends
Manage focus offerings implementation and delivery teams
Develop technical solutions that meet financial goals based on target customer
Establish product roadmap setting clear expectations with customer that will help create a brand in marketplace
Ideate alternative product strategies based on scalability requirements for various tiers of customers
Develop competitive pricing for technical solutions to support winning proposals
Write clear, concise, customer friendly descriptions of technical solutions and services
Work directly with Strategic partners to assist in the development of solutions that are partner specific
Work with partners to keep their cost low and build an efficient model for delivery
Establish an authoritative and credible technical and functional architect presence in new business pursuits
Present and define various product alternatives to customers and C level executives
Solid experience in computer services in technical architecture and solution design in complex computing environments
Ability to interact with Senior IT Executives on how to use various technical and business functions for competitive advantage
Understanding of how to align Applications to various Infrastructure alternative architectures
Strong understanding of Applications and how they are suited for cloud computing environments
Strong technical background in JAVA environments, along with exposure to IBM product suite
Experience analyzing requirements from clients and developing winning responses to clients. In addition to building your own requirements for product development based on industry trends
Technical design experience developing high quality, reliable, scalable, cost-optimized Products that involve multiple technical disciplines
Financial Modeling expertise
Excellent client-facing, executive level presentation skills
The ability to create and maintain strong working relationships with clients and peer organizations Preferred
At least 10 years of experience in Product/solution development, requirements gathering, leading team of technical solution designers, driving solution development process
Candidates must have strong communication and presentation skills, and be able to take a holistic view of the overall Product/solution and produce high-level design plans, in relation to the commercial impact on the business
Readiness to travel 25% annually

HR Services Administrator, Temporary Resume Examples & Samples

HR Communications Center - Takinginbound phone calls, making outbound phone calls, monitoring communications, sendingmass e-mails and calls to support temporary employment population HR processes
HRIS – Assisting with data entry,maintaining database information, updating employee information and records
On-boarding - data entry, backgroundchecks, assisting with high volume staffing, processing confidential employmentforms, and filing
Strong computer skills including data entry, email, spreadsheets, and databases; 50 wpm, strong Excel skills highly desired
Excellent organizational skills and excellent communication skills required
Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience
Strong customer service skills; previous call center work a plus

HR Services Associate With Fluent German Resume Examples & Samples

Responds to emails and enquires in a timely manner
Assists with GSS initiatives and other projects as assigned
Very good German and English
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

Payroll Analyst Associate, HR Services Resume Examples & Samples

Prints, seals and distributes paychecks to stores. Prepares on-demand forms for paychecks requiring special processing
Researches, responds, and ensures timely, courteous and professional follow up to incoming phone calls, emails and cases from the department's call-tracking system
Multi-state payroll processing (2 years)
Basic skills in Microsoft Word and Excel
Ability to organize work and manage time
Ability to use 10-key
SAP knowledge or similar software package

HR Services Delivery Specialist Resume Examples & Samples

Analyzing & bifurcation of requests & checking for completeness of information received
Record retrieval through Web services
Reference check verification
Report generation, validation and preparation of letters
Vendor Management - coordination & interactions
Coordination with internal teams in HRSD (accessHR, Payroll, EDM)
Maintenance of daily log & tracking
Preparation of monthly Metrics / Scorecard
Interaction with Location contacts
Fresh graduates with a bachelor's degree preferably in human resources or psychology
Excellent communication skills, both verbal and written
Strong calculation / analytical skills
Has to be extremely customer (employee) focused and result-oriented in approach
Ability to work under pressure in high volume periods

Administrator, HR Services Resume Examples & Samples

Manage all setup and support of applications used to maintain and process employee information
Prepare confidential communications on behalf of HR (e.g. offer letters/termination/changes etc.)
Coordinate and administer various company programs
Provide data diagnostic and administrative and filing support
Completed a post secondary Diploma or equivalent; Human Resources diploma or degree an asset
Bilingual in English and French, verbal and written communication
Minimum 2 years experience in customer service related role
Ability to influence others and build strong interdepartmental relationships
MS Office experience, specifically in Excel, PowerPoint and Word
Detail oriented and demonstrated skills in planning, organizing and problem solving skills
Advanced written, communication and presentation skills
Embraces continuous change and initiates new ideas
Displays and practices honesty, integrity and professionalism
Earn lasting Relationships

HR Services Representative Resume Examples & Samples

Handle high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required
Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services
Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service
Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt’s policies and procedures
Create and update employee files in database, as authorized
Stay current on Aon Hewitt’s programs and services through on-going training provided by Aon Hewitt
A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer service and satisfaction
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
Ability to multi-task using several Windows applications at once while assisting a customer on the phone
Flexibility to work a specified shift and extended hours as necessary
Experience in one of these industries: Health Care, Human Resources Services or Financial Services is preferred

HR Services Operations Manager Resume Examples & Samples

Manage the knowledge resources, which includes a knowledge management tool, a portal and several other collaboration tools
Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation
Integrate a knowledge management mentality/culture into HRS EMEA organisation. Assesses its adequacy, utilization, maintenance and update of knowledge documentation
6-8 years’ experience in global or regional HR Shared Services environments working in the service delivery and/or in service operations management
3 -4 years’ experience in managing people
Good understanding of the following HR subject areas

HR Services Project Lead Resume Examples & Samples

Support country project work as identified by the local HR services lead in order to develop the share services operation in line with the global shared services vision. (eg. work on 9 box model, infrastructure)
Work with team to ensure that processes are operating at their most efficient and act as a troubleshooter for any issues that are arising
University degree education. 1 – 3 years’ experience in project management, change management and in various HR roles
Fluent in English, Slovakian or Czech language
Interest for HRIS and processes
Experiences with workday is an advantage
Aptitude for use of technology and understands that there is always a rational reason when something goes wrong
Service oriented
Able to understand structural concepts
Attention to detail; compliance and audit orientationHR Operations

HR Services Lead, TW Resume Examples & Samples

Position Title: HR Services (Total Reward) Lead, TW/HK
Sector: Cross Sector
Location: Taipei, Taiwan

Manager Category Lead HR Services Resume Examples & Samples

Develop and drive the Procurement vision for, with and through the stakeholder community
Developing the vision, strategy and implementation plan for a specific category or categories of spend that will effectively meet the long range requirements of the business partners and deliver the maximum value for J&J
Interface directly with CEO’s and other supplier leadership to assure alignment of JNJ’s objectives are met, including quality, reliability, innovation and cost
Understands operational considerations. Identifies business demand requirements and partners with Business Engagement Leads to deliver annual value improvements and drives competitive advantage
Understand long range requirements of the business partners and engage in strategic planning and partnering to ensure alignment
Deliver on financial, service, reliability, quality, innovation, and growth commitments
Build and maintain relationships throughout JNJ that results in dynamic interactive dialogue on a broad range of perspectives and information critical to the development of optimal approaches and solutions
Develop deep supplier relationships with strategic suppliers to include data review and analysis, performance management and development and improvement of end to end value, and bring innovation to the business
Identify, develop and direct the implementation of Procurements goals and category strategies, based on deep subject matter expertise and an informal understanding of industry/market dynamics
Escalate issues that may impact the Global Procurement organization
Develop and execute Procurement strategies that are aligned with the business/sector needs
Manage supplier relationships, communicate changes to category strategy, execute joint collaborative initiatives, and monitor supplier contract negotiations
Ensure execution of category strategies to include: sourcing strategy execution, negotiations, contract implementation and performance against established targets
Facilitate the development, implementation, and maintenance of processes, policies, guidelines, Standard Operating Procedures, and Business Operating Principles
Lead team meetings and provide updates to Global Procurement Leadership
Manage & prioritize portfolio of Procurement segment (Pharm, MD and/or Consumer) specific initiatives
6+ Year related experience
Broad-based understanding of business operations and practices and core Procurement areas of focus (Spend Management: Category Management and Supplier Management)
Leadership, communication, influencing, collaboration and talent development skills are required
Able to prioritize requests, and propose effective cost/customer service alternatives when necessary
Ability to show judgment in developing new approaches and resolving issues
Customer Orientation (building and maintaining strong relationships with J&J Management
Strong verbal and written communication skill
Ability to continuously improve the organization
Percentage Traveled 30%
MBA, Ph.D., JD , etc. an asset
Experienced professional with business experience in multiple roles across a variety of functional specialties including general management, R&D, Marketing, Supply Chain or a Technical filed with at least 3+ years within a Procurement environment
Strong level of proficiency with core Procurement skills (e.g., supplier management and performance, supply market analysis, Category Management, Procurement Excellence, etc.)
Strong level of credibility with internal customers, and with the supplier community
Ability to influence and understand differing needs of stakeholders (e.g., businesses, Procurement LT, Marketing, R&D, Supply Chain)

HR Services Executive Resume Examples & Samples

3 – 4 years HR related experience is required
Employee life cycle administration – methods, processes and systems
Creation and maintenance of policies and procedures
Local labour legislation
Compensation and benefit principles
Reporting and data analysis

HR Services Analyst Resume Examples & Samples

To co-ordinate the HR SAP data for Global Assignees within BP to ensure necessary updates are completed to specified timescales, agreed standards and via appropriate channels
To co-ordinate the home and host SAP records for MOW Global Assignees and provide process, data and system expertise and guidance to various stakeholders e.g. International Mobility, GPD and BFHR, ensuring silent running and data excellence
The position is fixed-term for 1 year
Administer SAP Expat data ensuring the home and host SAP records are up to date. Adhering to payroll critical deadlines
Responsible for analysing and/running the home and host, EDM and GPD reports and working with BFHR & IM Globally to proactively resolve discrepancies
Provide adhoc reports to team leads when required
Act as single point of contact for all BFHR and IM expat data queries
Update SAP MOW Global Assignee records as per SLA guidelines
Co-ordinate between IM and BFHR (home and host) to ensure the service centre has all required information to update SAP
Responsible for end to end ownership of all requests, updates, issues and escalations
During country roll-out, co-ordinate with MOW HR teams to ensure effective testing, data migration and adoption of the new processes for SAP data management
Act as first point of contact for MOW SAP expat data issues and enquiries from IM & BFHR,
Investigate and resolve complex issues involving multiple systems and stakeholders i.e. NTID
Produce metrics to demonstrate that Service Levels are being met as required
Maintain and ensure adherence to process maps and standard data input forms. Drive process improvements and updates, ensuring the Standard Operating Procedures are updated and maintained on the relevant site
Ensure that HR processes comply with SOX requirements (HUM415) and co-ordinate the annual audit
Excellent SAP administration & process experience
Very good knowledge of HR processes and tools
Knowledge of BP HR policies and procedures (internal candidates only)
HR experience is beneficial
Intermediate MS Office skills including Sharepoint
Familiarity with knowledge management systems and process mapping tools
Experience developing reports and analysing data
Knowledge of International Mobility processes would be advantageous
Potential prior BP roles: HR Assistant / HR Administrator
Prior external roles: HR database administrator
Fluent English knowledge

HR Services Graduate Resume Examples & Samples

Ability to learn, analyze, and understand business and technical processes
Ability to communicate effectively (verbal, written, presentation) to all levels of the organization
Effective team work and multi-tasking skills a must
College, university, or equivalent degree in HR/ Business Administration or related field required

HR Services Representative Resume Examples & Samples

Preparation and management of all aspects of the payroll function
Ensure compliance with all statutory regulations and legislation whilst maintaining adherence to company policies and guidelines
Accurate delivery of payrolls from processing throught to completion of statutory monthly and annual returns
Manage relationships and payments between payroll and 3rd party suppliers
Coordination and compliance with all internal and external audit requirements
Provide standard, on-time and accurate reporting for internal stakeholders and government agencies
Administration of time and attendance system
Process appropriate, accurate and timely transactions in the HRMS systems including new hires, terminations, promotions, leaves of absence. Assure that transactions processed meet quality standards by reviewing the accuracy, proper completion and monitoring output
Answer and process requests/inquiries from HRBP and managers via phone, email, ticketing system, with a first contact resolution goal
Manage and coordinate Onboarding and Off boarding processes according to company standards
PreparesEmployment Contracts and Letters reflecting changes in labor relationship upon receipt of appropriate inputs
Proactively seek to build relationships with stakeholders to drive continuous improvements in alignment with global standards
Additional responsibilities as the services expand
3+ years experience in payroll, preferably in manufacturing area
HR administration experience required
Good written and oral English
Excellent interpersonal skills and ability to communicate in a professional, positive, courteous manner at all times with all levels of customers
Detail and customer oriented, organized, with problem solving skills

Local HR Services Representative Resume Examples & Samples

Responsible for the monitoring and adherence to local compliance requirements
Coordinate scheduling; monitor the attendance, feedback reports to Cisco and Labor office
Coordinate with different stakeholders to collate data and prepare report, send it to Government as suggested ER/Legal
Ensure compliance to policy changes
Examples include
Local HR Compliance - Health And Safety Regulations
Brazil: Employment Workbook updates
Medical check up
Exit meeting
Communicate with new hires prior to start date for content related to New Hire Documentation including content of employment contract, medical check-up, medical insurance and coverage, etc
Print out the contract, prepare medical referrals and send them via post
Provide expert assistance for same
Coordinate pre-onboarding documentation for foreigners incl visas, immigration, and work permits
Organize new hire documentation meetings, invite employees, Coordinate with vendors/providers, collect documents
Coordinate to have PFile created

HR Services Associate Resume Examples & Samples

Monitor and manage the performance and relationship with the external payroll vendor and internal customer to ensure timely delivery
Accountable for overall data integrity of HR master data in Payroll system & partner with HR power user to perform the monthly reconciliation data audit between the Payroll system & SAPHR
Familiar with the HR policies on all pay and allowance related matters and ensure variable payments are duly approved before processing payment via payroll
Worked with respective stakeholders in any change request and ensure system is updated accordingly i.e. Vendor, HR, Finance, SAPHR Power Users or relating to regulatory change. Work with the team on any change that impacts to payroll team by providing necessary updates, training and resources to perform their role
Support continuous improvement initiatives for payroll activities including documenting all work practices, aligning and streamlining work processes to improve operation efficiency. Work closely with various stakeholders i.e. HR, finance, external vendors in the payroll processes to ensure smooth delivery of payroll service
Responsible to generate any payroll-related reports upon request & need to ensure data confidentiality before releasing any information
Work closely with the Manager HR Services and HR or internal customers in the resolution of payroll operational issues to ensure alignment to regional directions/processes
Play a critical role in supporting Manager HR Services in migration of new activities to the shared service center
Job incumbent must demonstrate good communication skills, positive attitude, interpersonal, problem solving skills, posses strong knowledge of internal control, payroll end to end processes, tax and social benefits compliance requirement
Preferably able to speak, read write Englishlanguage and native Koreanlanguage
Preferably possess basic knowledge / experience in finance / accounting / SAP HR

Senior HR Services Analyst Resume Examples & Samples

Utilize case management system to effectively process and resolve assigned cases
Participate in continuous improvement events
Fluency in English and Italian is mandatory

HR Services Associate Analyst Resume Examples & Samples

Onboarding process for a geographically dispersed population of employees
Creation, organization and efficient maintenance of workflow processes for assigned work streams
Process HRDA changes, entering mass uploads, and running ad hoc reports
Participation in the data collection of HRDA audits
Responsible for entering paper recognition forms into the recognition portal
Completion of talent acquisition duties such as entering job requisitions, interview scheduling, and preparing interview packets
Coordination and arrangement of travel for candidates and necessary reimbursements
Utilization of case management system to effectively process and resolve assigned cases
Participation in continuous improvement events
Experience with HR related subject matter including: recruitment & selection, compensation, benefits & data privacy

Teamlead HR Services Resume Examples & Samples

You have successfully obtained a degree, preferably in Human Resources
Additionally, you have gained several years of work experience in the field of HR or in an HR Shared Service Center
Consequently, you can rely on a broad process know-how in personnel services
You have contributed to the optimization of business and internal processes and structures
Based upon leadership experience you openly communicate with your employees in both German and English and ideally, you have good knowledge in another European language
You show high customer and service orientation

HR Services Contact Center Associate Resume Examples & Samples

90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required
10% Special projects as assigned
Must be eighteen years of age
Associate Degree, some college education or HR experience in a shared services environment
Case Management application experience
Interested in sharing knowledge
Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident
History of punctuality and good attendance
Ability to use probing questions to get to the root of a problem
Basic computer and phone knowledge (including experience with DOS applications)
Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment
Ability to navigate through multiple computer applications simultaneously during a call
Strong typing skills

HR Services Representative Resume Examples & Samples

Undertakes all actions required by system and updates Data Base continually
Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation
Performs “off-phone” tasks supporting HR related functions as directed
Knowledge of HR systems is an advantage: Workday; Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems

Intern, HR Services Resume Examples & Samples

Facilitate and deliver new hire orientation sessions
Verify valid work authorizations and completion of Form I-9 and report E-verify; audit records routinely to ensure compliance
Provide general support to HR services team, as assigned
Partner with stakeholders to support continuous improvement of internal processes
Assist in the development and execution of internal communication needs
Effective oral and written communication skills and excellent interpersonal skills; ability to develop and deliver strong presentations
Must be detail-oriented and possess effective organizational and time management skills
Must be mature and reliable with the ability to maintain the strictest level of confidentiality with sensitive information
Proficiency with Microsoft Office suite, Outlook, and HRIS systems
Requires candidates to currently be enrolled in an undergraduate, Masters, MBA or PhD degree program which is applicable to the position
Work schedule: Mondays and Tuesdays are critical workdays onsite in Palo Alto required, rest of the week (W/Th/F) intern can work remotely but there is strong preference for the intern to work in Palo Alto still

HR Services Senior Consultant Resume Examples & Samples

Proficiency in Data Management (data security, data compliance and accuracy, quality management)
Ensures appropriate HR Process Execution (ensure data integrity for key deadlines, in line with Service Level Agreements)
Build strong partner relationship (with other HR Service Center teams, Centres of Excellence, HR Business Partners, HR Core Project team, HR Data Council and HR IT department)
Drive for Improvement & Innovation (project management responsibilities to support the migration of new processes and technology or process enhancements)
Higher education degree or comparable experience
3-6 years working experience with SAP HCM (experience with SF solutions – EC, RCM, Compensation is a plus!)
Experience with project coordination or administrative project management experience
Excellent written and spoken language skills in English
Excellent MS Office skills – Excel, Power Point, Word
Quality Focus, accuracy and attention to detail, results-driven, customer oriented
Innovative Thinking; Continuous improvement of technical skills and efficiency
Teamwork & Collaboration, excellent organisational skills, team coordination and coaching
Ability to work under pressure, with deadlines; with strong will do deliver excellent quality

Local HR Services Consultant Cz-brno Resume Examples & Samples

Involvement in exit procedure including exit interviews
Knowledge of Czech employment law/ legislation
Czech and English language skills written and spoken fluently is essential

HR Services Team Lead Resume Examples & Samples

30% Completes evaluations of Customer Management System and schedule adherence
25% Researches pay and HR transactional issues, performs actions necessary to resolve and correct the issue, documents the resolution and contacts the appropriate parties to communicate the resolution
25% Coaches team members and assists with researching issues
10% Leads team projects
10% Creates and reviews reports; supports and monitors off-phone activities

HR Services Administrator Hebrew & English Resume Examples & Samples

Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers
Generate and administer documents based on given frameworks and participation guidelines for all countries/companies/organization supported by the Shared Services Hub
Meet setup SLA and KPI
Fluent in English and Hebrew
2 years of work experience in HR / similar role preferred

HR Services Manager Resume Examples & Samples

The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of ERC teams
Strong project management skills; ability to lead projects at a network level to influence and obtain buy-in, and then drive execution and achievement of the right results
The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves."
6 - 7 years of related experience. HR Shared services experience is a must
Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards
Able to audit self and others for a very high level of accuracy
Experience conducting interviews and making effective hiring decisions
Able to articulate the voice of the customer and advocate for them
PHR, GPHR, or SPHR certification
Amazon is an Equal Opportunity Employer
6 - 7 years of related experience. Prior HR Shared services experience is a must
Strong systems knowledge. Experience PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems

HR Services Manager Resume Examples & Samples

Manage teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging
3-5+ years of experience managing a team preferably in a shared services environment
Knowledge of HR process and systems
Ideally candidate should have experience in managing compliance related operations, ability to audit and maintain high quality standards
Experience of managing / leading HR administrative teams
Fluent in English and German and any other European language is an advantage
Experience from German HR environment is an advantage
Six Sigma experience is a value add
Ideally candidate should have experience in managing compliance related Operations, ability to audit and maintain high quality standards
Experience managing global teams
Professional traits that are not unique to this position, but necessary for Amazon leaders
Exhibits excellent judgment
Hires great people. Develops great people
Has relentlessly high standards
Thinks strategically, but stays on top of tactical execution
Expects and requires innovation of her/his team
Thinks big and has convictions
Has the innate ability to inspire passion in others

HR Services Team Lead Resume Examples & Samples

Lead teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers
Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion
Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team
Fluent in English with fluent/native in other EU language an advantage
Computer literacy (Excel, Outlook, Word)
Knowledge of HR Process and Systems
Experience in Shared Service Environment is advantage
Experience of managing / leading HR frontline /Contact Centre operations teams
Experience of working in and managing teams in a Shared Services environment, advantage

HR Services Administrator Resume Examples & Samples

Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
Deal with escalations from the Tier 1 HR Shared Services Team who will be the first point of contact for all HR queries into the Shared Service Centre
Be part of a team that actively seeks customer feedback to improve levels of service
Fluent in English and Polish, other European language advantage
Bachelor degree or equivalent work experience
Work Experience in HR Shared Services

HR Services Team Leader Resume Examples & Samples

Manage team of Background Check Specialists
Deliver regional and local reports as required both quantitative and qualitative (eg Compliance reports) on a pre-determined schedule
Monitor and report against agreed SLAs and KPIs, providing root cause analysis and remediation where these are not hit
Administer the adjudication of background checks and provide additional support
Provide ongoing support to Local HR teams and HR Services colleagues by improving the overall program, self-service training tools, and monitoring necessary policy and process updates as the program grows
Respond to system access requests, questions, and troubleshoot program issues on behalf of employees, managers and HR
Participate in technical program enhancement projects with HR Systems teams
Run regular audits to ensure 100% adherence the compliance regulations
Improve and maintain compliance metrics for HR, Leadership, and business review
Monitor service level agreements, resolve issues with internal and external service providers
Develop and conduct on-site and virtual compliance audits, draft audit reports detailing methodology, results, and recommendations
Assist with new compliance projects as needs arise
2+ years’ experience in a related field required

HR Services Manager Resume Examples & Samples

HR experience in a multinational and multi-site environment
Reporting and Analytics Experience
Audit and Compliance Experience

Regional HR Services Director Resume Examples & Samples

Responsible to deliver holistic regional HR Service delivery strategy
Ensure benchmark service delivery capability
Develop and manage compliance roadmap and processes for region
Develop and manage performance metrics for region
Accountable to define and implement continuous improvement in support of leaning out processes
Manage relevant vendor relationships for region with both providers and consultants
Instill a quality mindset and ensure quality of service
Budget authority and accountability
Leading teams and leading change
Collaboration across boundaries
Program and process management
7-10 years in customer service or a services center AND 7-10 years in a Human Resources or related function
3-5 years in a people leader or matrix leader role
3-5 years in a multi-national working environment

HR Services Lead Singapore Resume Examples & Samples

5 years of relevant experience in a HR environment with 1-2 years supervisory skills
Familiar with the Employment Act and local immigration rules
Good knowledge of HR transactional work
Good knowledge on benefits administration and flexi benefits scheme
Ability to building trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships)
Customer orientation and ability to adapt/respond to the needs of diverse groups of stakeholders; can coach others on managing disagreements/difficult situations
Ability to navigate through complexity and ambiguity
Functional knowledge of major payroll systems, preferred ADP / Onepay
Experience processing payroll in the region or Australia, and understanding of the local regulatory environment preferred
Ability to work with cross functional and cross border teams
Good project management skills & has effectively implemented low to moderately complex projects
Degree in Human Resources or any Business related discipline

HR Services Resume Examples & Samples

Hands on managing US Onsite employee payables & meeting SLAs
Validation of Expenses reimbursement claims & reconciliations
Handling timely query management
Handling US Onsite employees Bi-Monthly payroll process
3 + Years

HR Services Manager Resume Examples & Samples

5+ years of management experience, preferably in a shared service environment
Experience of managing / leading HR administrative / operational teams
Fluent in English and French, Spanish, or Italian
Experience from French HR environment is an advantage
Experience of working in and managing teams in a Shared Services environment

HR Services Administrator Resume Examples & Samples

Maintain Philippines HR Services SharePoint
Create and communicate organizational metrics and org charts for stakeholders
Manage service award program
Be responsible for data integrity in HRMS
Provide exit / income/Employment certifications
Provide HR Reports
Assists with HR Services projects and programs as necessary
Backup payroll in case any emergency
Handle vendor management
Process government statutory benefits (i.e. SSS, PAGIbig, Philhealth)
Bachelor's degree holder, major in Human Resources, Psychology, any related field or equivalent relevant experience
Knowledge in compensation, benefits administration and statutory requirements
Knowledge in APAC payroll processing a plus
Experience in maintaining employee data systems (HRIS)
Preferably knowledgeable in manufacturing plant start-up environment
HR Shared Services experience a plus

HR Services Administrator With Spanish & English Resume Examples & Samples

Input, update and maintain all HR related data in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required
Fluent in Spanish and English
Bachelor degree and/or equivalent work experience in Human Resources

Local HR Services Consultant for Romania Resume Examples & Samples

Responsible for operational HR activities
Second level support for all HR enquiries coming from employees and managers in accordance with Service Level Agreements
HR Portal pages maintenance and input for HRdirect knowledgebase
Creation of HR statements, verification and employment letters
Administration of contractual changes, benefits and during restructurings
Support process alignment and HR shared service migration activities
Working with outsource payroll vendor to ensure smooth delivery of payroll services
3-4 years of work experience in HR. Knowledge in one or more of these areas: general HR, Benefits, Payroll, Compensation, Staffing, Employee Relations or Data Maintenance preferred
Customer service experience, preferred in HR Shared Services environment
Bi-lingual skills (Romanian + English) written and verbal fluently are essential, further language
Skills an additional asset
Knowledge of Romanian employment law/ legislation
Payroll knowledge
Work well on own initiative and independently without supervision, must be self-driven and highly motivated

HR Services Administrator With German & English Resume Examples & Samples

Meet setup SLAs and KPIs
Knowledge of HR processes and systems
2 years of work experience in HR/HR Shared Service Center/ similar role preferred

HR Services Documentation Specialist Resume Examples & Samples

Overall accountability for up to date Content Management in HR Service Center (working instructions and manuals, organizational charts and SharePoint)
Work closely with Case Specialists on identifying process documentation gaps/further clarifications, update Standard Operating Procedures and any other supporting documentation
In collaboration with Country / Regional / Global Service Line Leads drive updates and sign-offs of documentation
Assist with generation and management of internal project plans
Maintain data within the GBS HR database, providing routine/ad hoc reports and updates
Bachelor's degree or minimum 2 years of work experience
Excellent problem solving and written/verbal communication skills
Strong user knowledge of Microsoft Office (especially Excel and SharePoint)
Ability to prioritize your tasks and to keep deadlines

HR Services Associate Resume Examples & Samples

Perform local payroll related activities for region assigned, including variable/recurrence payment and deductions collection and input in payroll system (ADP SAP)
Arrange local bank remittance for employees monthly net pay based on the approved payment requisition
Answer any local payroll-related inquires
Generate and distribute pay slip to employees
Responsible for work associated with local government/bureau/FESCO. i.e. social insurance/housing fund/tax declaration/annual audit and submission of related documents for employees to the government
Reconcile the payroll related payment with GLA
Keep close watch on the updates of relevant local payroll laws/regulations and inform HR Services Supervisor in time
Responsible for leave administration for region assigned
To support any other HR Ops related work as agreed and approved between HR & SBS HR
Responsible for preparing the monthly commercial insurance list based on employees new hire, termination or changes, and submit to insurance company
Support on the local submission of employees’ insurance claim to insurance company
Answer employees’ inquiry about insurance benefit and coordinate with insurance company when there is any claim issue/dispute
Other SBS HR administration works, i.e. issuing employment certificate and income statement
Job Incumbent must be bilingual in English and Mandarin
Job Incumbent must be meticulous, possess good communication, interpersonal and PC skills
Job Incumbent must be a pro-active team player and demonstrate focus on continuous learning and improvement
Base finance knowledge is more preferable

HR Services Manager Resume Examples & Samples

Service Center Operations: Provide leadership and support to the Lead, Employee Data Administration
HR Transactional Services: Directly lead and supervise the team responsible for Employee Data Administration, Legal requirements
Facilitate audits and assure compliance/date integrity efforts with the EDM team . Develop, execute and manage best practices and ensure that controls are implemented and maintained related to HR and contact center processes & transactions
Develop and implement strategic process improvements across to improve service delivery, efficiency, and effectiveness
Participate in the establishing of key operational metrics related to HR transactional services and service center operations. Review and provide guidance on operational reports and trends, problems, or other information
Build HR service center and EDM team performance and measure results to improve effectiveness and efficiency. Leverage service center resources to organizational development and work closely with senior leadership to identify gaps and solutions
Effectively manage employee performance using established company tools/methodology. Work with director to recommend compensation, recognition, transfer, promotion, or other personnel decisions. Assure that company policies and practices are followed, and set an example for team members
Participate in the development and delivery of training for internal staff , specialist groups, other HR partners, or third party vendor resources as needed
Bachelor’s Degree is required, Post Graduate Degree (Masters, equivalent) preferred
A minimum of 8 years of experience in a HR operations and/or shared services management role. Previous experience managing cross-functional HR processes is preferred. Contact center experience desirable
Excellent knowledge of legal requirements
Experience with contact center management (especially case management) &/ or workflow tools) as well as HR Master data administration
Demonstrate cross tower, cross-functional knowledge of HR/Payroll processes and their impact on stakeholders
Excellent verbal and written communication skills in order to communicate with customers, peers, and vendors
A sense of urgency in solving customer requests to ensure timely resolution
Able to implement/improve contact center processes to maximize efficiency & deliver quality services. Able to process complex information and quickly identify innovative solutions that meet both internal and business partner requirements
Ability to work in a team based environment as a model of customer service, teamwork, and leadership. Readiness to work with team members to ensure coverage for our customers. Attention to detail a must
Experience with an ERP system required, SAP preferredHR Operations

HR Services Research Associate Resume Examples & Samples

80% Researching complex pay and HR transactional issues, performing actions necessary to resolve and correct the issue, contacting the appropriate parties to communicate the resolution and documenting the issue and resolution
10% Handling inbound calls, identifying caller's need, processing necessary transactions and escalating issues as required during high call volume periods (backup support to Contact Center)
Associate Degree, some college education or HR experience ina shared services environment
Case management application experience
Intermediate level computer knowledge
Exhibits patience, teamwork, motivation, upbeat and a great attitude; desire to always create a positive outcome
Hard-working, self-starter and problem solver; confident
Ability to navigate through multiple computer applications simultaneously during or after a call for research purposes
Interest in sharing knowledge
Exhibits ownership and empowerment

Local HR Services Senior Consultant for SAP Nordics Resume Examples & Samples

Responsible for operational side of HR activities
Project management responsibilities to support the globalization and migration of processes and technology or process enhancements. Participates in global HR projects or migrations and leads international projects and drives them towards completion. Works with process owners to identify the project scope, owning the project plan, coordinating with IT on technology updates, testing, training, communication to all impacted HR Global Service Delivery teams and on-going support
Knowledge of Swedish/Norwegian employment law/ legislation
English language skills written and spoken fluently is essential
Swedish & Norwegian language skills, written and spoken fluently is essential
Work experience in HR Shared Services

Senior Analyst HR Services Operational Excellence Resume Examples & Samples

Business process improvement related knowledge and experiences, with strong continuous improvement mentality
Strong analytical skills, logical thinking and process oriented
Good written and verbal communication both in English and Chinese
Familiar with LEAN and Six Sigma tools. Green Belt is preferred
Having career exposure in large shared service centers is a plus

HR Administrator, HR Services, Greater China Resume Examples & Samples

Mainly provide the HR Services supports to site managers and employees in Greater China, main resposibility as below but not limit on these
Internal Transfer
Labor Contract Management
Probation Evaluation Management
P-Files Management
Flex Working Time Management
Exit Management exclude exit interview
Onboard Management
Working Permit
Others assigned by the supervisor
College and above education background
Understand the labor laws and regulations
Good communication skills in English and computer literacy
High leaning agility and be willing to do more
Around 1 year HR generalist experience

HR Services Workforce Analyst Resume Examples & Samples

20% Organize current and make recommendations for future scheduling efficiencies using call routing strategy and workforce technology
10% Document business requirements and work with both IT and business partners on appropriate design decisions
20% Analyze staffing deviations. Develop and analyze productivity reports to ensure desired service level and occupancy rates are maintained
20% Participate in end to end implementation planning to include change management, training and support of the HR Service Center
10% Facilitate aspects of individual projects to include work plans, issues resolution, and status reports
10% Prepare, develop or configure programs and processes typically of moderate to high complexity
10% Participate in and perform appropriate quality assurance testing
Experience working with workforce management system (forecasting and scheduling tool)
Call Center Experience
Critical thinking, reasoning and problem solving skills Experienced with formal project management techniques, systems development methodologies, and implementation of systems software (preferably HR, Payroll or Finance)
Solid communications and interpersonal skills; ability to develop effective business relationships and build consensus
Sound business judgment, analytical skills and ability to effectively manage issues and risks
Effective consulting and facilitation skills

HR Services Associate SAP HR Master Data Resume Examples & Samples

Process SAP HR transactions related to the People Process following stringent data entry requirements and guidelines to ensure data integrity
Provide guidance to various stakeholders on SAP Horizon, Manager Self Service guides, Organization Management guidelines, Confidentiality agreements, HR System Permissions & security setup or change procedure and how workforce or other external vendor programs are linked with SAP HR (e.g. payroll services, stock vendors, etc)
Administer & Accountable for data integrity of HR master data in Horizon by running regular audit reports as requested. Work with Payroll specialists to ensure data integrity between the Horizon & Payroll system if the two systems are not linked
Identify improvement opportunities to improve work processes and participate in group/team projects or initiating individual improvement projects when opportunities arise
Participate in Asia Horizon Support Package testing to ensure revised or new functionality is deployed in an efficient and effective manner. Other ad-hoc testing is also required whenever necessary
Experience in handling HR Master Data would be an advantage
Knowledge in ERP/SAP HR transactions and HR operations will be an added advantage
Job Incumbent must be a meticulous and pro-active team player
Job incumbent must be proficient in English. Bilingual ability in any other Asian language would be an added advantage

Local HR Services Associate Resume Examples & Samples

Supporting EMEA region remotely from the Prague office
Regional scanning of HR documents into optical archive
Processing organizational changes and service requests in HR system
Administration of benefits (pension/life insurance, etc.) aligned across the region
English - written and verbal fluently are essential
Previous experience in shared services environment is an advantage
Good MS Office skills (Excel, Word, Outlook, PowerPoint)
1-2 years of work experience, preferably in HR
Experience with globalized and standardized processes
Experience in working in a virtual team

Global HR Services Project Manager Resume Examples & Samples

Lead the Process and Work Instructions work stream within the HR Services consolidation project
Work in close partnership and influence with Novartis senior management, local and global HR and line functions, technical experts as well as other stakeholders, where applicable, to create buy-in and assistance in building the architecture
Lead the regional implementation of deliverables in agreed scope in close collaboration with Global, Regional and local stakeholders and Project Members
Manage local and regional stakeholders to ensure a successful and smooth project implementation
Facilitate project meetings and provide support to local HR/line in implementing projects

HR Services Senior Representative Resume Examples & Samples

Have demonstrated ability to meet deadlines and prioritize work assignments
Have the ability to use Microsoft Word, and Excel
Knowledge of SAP, human resources and Johns Hopkins policies and procedures
Bachelor’s degree in business (accounting, management), human resources or management information systems

HR Services Customer Service Representative Resume Examples & Samples

Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information,
Human Resources certification (PHR / SPHR / GPHR) a plus
Previous experience working in a centralized HR Shared Service environment
Language Requirements beyond English: Proficiency in Spanish, Portuguese, or French (Canadian) is preferred
1604679

Accounting Supervisor HR Services Resume Examples & Samples

You will plan, coordinate, and supervise the accounting services provided that are performed as per agreed Service catalogue
You will supervise monthly and quarterly close activities to ensure accuracy and timely completion, which meets set KPIs
You will participate and initiate process improvement projects within Global Business Services
You will be responsible for internal control compliance and proper accounting treatment according to Cargill policies and GAAP
You will lead cross trainings of more junior associates and new team members
You will build supportive relationships with peers, colleagues, and promote teamenvironment
You will handle the performance process for the team /plan, targets set up, measures, review and follow-up
You will be responsible for performance process for the team /plan, targets set up, measures, review and follow-up
Minimum 6 years of experience in finance operation with good expertise in Record to Report group and related Finance processes
Minimum 3 years of previous experience in leading teams
Experience of working in shared service operations
Possess appropriate knowledge and technical proficiency in financial and accounting areas together with having good systems understanding
Experience with bimonetary accounting (USGAAP and local GAAP) and end to end process knowledge on RTR
Experience working across countries and cultures
Demonstrated ability to identify and resolve conflict in an effective and timely manner
Strong Commitment to internal control
Motivated for continuous improvement and demonstrate strong analytical skills
Leadership skills and team attitude
To work independently with limited supervision
Additional language skills (Spanish, Italian, French, Polish, etc.)

HR Services Analyst Resume Examples & Samples

Systematic recording and follow-through of all transactions
Follow daily routines for carrying out tasks
System that allows others to pick up from where left off if unexpectedly absent
Language used in responses is important to professionalism
Flexibility/adaptability/agility – dealing with ambiguity
EQ and professional detachment
Resilience – in handling repeated problem solving with positive mind-set
Instinctive warmth of personality
Caring, calming, reassuring, compassion, patience
Quick worker – focussed productivity
Attention to detail; compliance and audit orientation1600128341W

Local HR Services Associate Resume Examples & Samples

Local HR operations support and administration
Contact with benefits providers
Creation of purchase orders to ensure delivery of benefits
Preparation of documents for new hires
Administration of work contracts, addenda and agreements
Administration of leavers / foreigners
Distribution of meal vouchers
Scanning of contracts to optical archive
1 year of work experience in HR is preferred
Customer service experience
Student at University (preferably humanities, economics)
Good command of English; both written and verbal
Work well on own initiative and independently without supervision, must be self-driven and motivated
Excellent MS Office skills (Excel, Word, Outlook)
Interesting non-working activities (volunteering, charity, sport events...)

Senior Category Leader, HR Services Resume Examples & Samples

Alignment with peer Category Managers of same category in other regions
Active support to Country Business Partners (CBP) to facilitate business, strategy and performance discussions
Act as a sole interface to defined business units as assigned
Actively drive and support the ramp-up and build–up of the CoE-I Strategic Community in AMC Region
Blend into to global assigned Category community and drive tasks globally as assigned and agreed with region/global IM&S Management
High School diploma and 16 years’ experience in supply management with a minimum of 6 years strategic sourcing
Bachelor’s Degree in Supply Chain/HR, Business Administration/Finance/Legal/Pre-Law/Marketing/Communications and 12 years’ experience in supply management with a minimum of 6 strategic sourcing OR
Master’s Degree and 10 years’ experience in supply management with 6 years in strategic sourcing
Extensive experience in Negotiation Management and Negotiation Tactics
Very good understanding of Contract Management
Wide range know-how in Supplier Management and Supplier Relationship
Strong Project Management and Communication skills
Experience in working in international environments and managing Stakeholders of varying Management Levels
Second language a plus, desired language: Spanish, Portuguese, French or German
Desire to work in a strong and fast paced newly established regional team
Working with different cultures and languages

HR Services OM & FLS Team Lead Resume Examples & Samples

Understanding the relevant procedures and processes for the relevant Businesses, as well as the internal GBS processes
Managing a team of OM and FLS Analysts
Operations: work on BAU SRs escalations and when necessary to ensure required capacity
Ensuring timely resolution of Service Requests and activities within the Customer Relationship Management system (Siebel). Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes
Proactively develop the skills, competencies and knowledge of OM and FLS team members
Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
Conduct half yearly and annual appraisals with direct reports
Organise at least monthly team meetings with direct reports
Manage relationships with Service Delivery Manager for both service lines – OM and FLS
Ensure all processes are compliant with current ISO 9000 accreditation & assist in preparation for future accreditation
Run and analyse the identified reports about performance
Develop, achieve and monitor Key Performance Indicators aligned to the Service Level Agreements
Work closely with other team leaders within the HRS tower to ensure that overall operational objectives are met, ideas shared and lessons learnt
Develop a team environment that supports continuous improvements & promotes the GBS Europe culture
Develop and maintain sound working relationships with key stakeholders, customers and external service providers
Develop and control processes and procedures to the GBS standards
Ensure that all activities meet with the GBS HSSE requirements
Monitor Team SOX compliance. PREVIOUS EXPERIENCE
Relevant SAP HR knowledge. Able to demonstrate awareness of business needs; ability to provide quality customer service; ability to problem solve customer issues
Proven experience in coaching and leading a team
Experience of working with international customers is desirable
Incumbent must have the following (minimum) abilities
Able to meet tight deadlines for both internal and external customers
Able to consistently review and adapt approach and style to meet ever changing requirements
Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met
Minimum of 5 years of relevant previous experience
High Level of IT proficiency in Microsoft packages

HR Services Resourcing Analyst Resume Examples & Samples

Manage the daily tasks related to HR transactional activities for multiple countries in the area of Resourcing: Offer Letter and Contract management, vetting pre-employment check coordination and onboarding to HR systems
Understand the relevant procedures and processes for the Businesses, as well as the internal GBS Europe processes
Process and record resourcing related events for external hires and internal transfers as well as data management updates in SAP. This includes the creation and posting of offer letters and contracts, coordinating the vetting process and SAP HR onboarding
Show levels of expertise in the specific functional area
Work in line with the Service Level agreements defined. Adhere to all request management requirements in Siebel
Provide first line support to in-country HR / Recruitment as and when required (offer letter and contract documentation issues, SAP queries, etc.)
Respond to inbound queries from customers
Work in line with the global OM data standards and coordinate Organization Management (OM) updates with OM
Notify or escalate to Tier 3 or manager when required
Provide root cause analysis in case of escalations
Create ad-hoc reports when required
Adhere to the BP and GBS HSSE rules
Relevant degree
Understanding of HR and payroll systems and the importance of data integrity
Working knowledge of HR lifecycle processes
Minimum of 1 year of relevant previous experience
Excellent written/oral communication skills and ability to build effective working relationships
High degree of attention to detail and able to consistently deliver error free administrative activities
Ability to effectively prioritize and execute tasks with a very high degree of accuracy
Highly motivated

HR Services Administrators Resume Examples & Samples

This role will provide HR administrative Back office support including HR system on a day-to-day basis and contributing to the long-term development of HR Shared Service functions
Supporting the HRS in providing a comprehensive HR service to HR clients, managers and staff within the organization
Foster an environment that promotes Eaton’s goals, philosophies, and encourage continuous improvement through participation and teamwork
Administer and manage employee file systems (electronic and paper) and conduct regular audits to ensure data integrity and legal compliance
Perform and facilitate relevant HRMS entry, data validation, pay changes, performance ratings and term actions for managers and employees
Facilitate the on-boarding process for new employees/transfer in the system
Keep employee personal records and information, retrieval and reporting
Answer transactional queries from time to time (60 to 80%)
Contribute to the development of business process documentation and process improvement initiatives
Drive internal employee engagement activities
Bachelor's degree holder, major in Human Resources, Psychology or any related field with at least two years experience. Fresh graduates are also encouraged to apply
With strong HRIS background in Workforce Administration and HRIS familiarity
Good communication skills - both verbal and written
Computer literate and able to do simple excel actions

HR Services Analyst Resume Examples & Samples

Adhering with the tasks outlined in the EMS/QMS Systems of EBSC
Provide advice and support to BP HR Advisors in planning and maintaining their organisational structures
Execute changes to the BP organisation structure accurately and in compliance with the OM CoE Service Level Agreement
Provide guidance and coaching to the business in support of medium to large scale re-organisation initiatives
Utilize SAP system utilities to manage mass changes to SAP OM and PA data
Provide SAP OM expertise in support of HRIS projects and initiatives
Coordinate OM changes and processes with third party outsourcing vendors
Troubleshoot and resolve OM related issues and problems raised by OM data stakeholders, including line managers, HR advisors, recruiters and interface owners
Perform root cause analysis, including, analysing past problems or failures; perform apparent cause analysis, identifying causes and recommending action plans for issues or failures
1+ years of SAP experience in SAP Human Resources
Experience of maintaining SAP OM data structures within BP or another large multi-national business
Must be able to communicate clearly directly with the global HR business community

HR Services Support Resume Examples & Samples

Manually enters employee data including personnel actions, terminations, transfers, and other changes into the HCM system in a timely and accurate manner within the context of core foundational HCM principles
Submits requests into the background verification system and follows up as required on outstanding issues to include following the Fair Credit Reporting Act (FCRA) procedures for any adverse information resulting from the verification process
Timely response to inquires
Accuracy of data input and attention to detail
Ability to work with and protect PHI and PII, confidential and sensitive HR information
High school education and 5 years of experience in an environment that closely aligns with requirements
Ability to establish effective working relationships with employees, peers and managers of varying levels through collaboration and cooperation
Ability to absorb concepts and assimilation of processes resulting in accomplishing tasks sequentially and timely
Strong multi-tasking skills with the ability to prioritize work to meet deadlines
Knowledge of service center technology preferred
Experience with Microsoft office (Word, Excel, PowerPoint)
Ability to learn new systems and tool as required

HR Services / Operations Supervisor Resume Examples & Samples

Utilizes general HR Services/Operations knowledge to provide consult/advise to HR/business supervisors and individual contributors on HR Services/Operations issues/activities
Reviews and approves and/or independently develops local HR Services/Operations related communications regarding strategies,policies, programs, and processes for distribution to employees, retirees, business leadership, HR Managers, etc
Provides day-to-day, first-level supervision on the design and delivery of HR Services/Operations training/education sessions for
Employees, HR professionals, and/or supervisors/managers in the business
Provides day-to-day, first-level supervision for activities related to the selection of vendors and the management of external vendor relationships for a small-size/ contained team
Provides day-to-day, first-level supervision for the design and execution of the HR Services/Operations governance framework locally
Provides consult to HR and business supervisors/individual contributors regarding variances/exceptions to HR Services/Operations policies and programs and champions defined governance process for approvals
Supervises the consistent application of HR Services/Operations philosophy and standards, as well as compliance with regulatory
Requirements for a small contained scope of activities, working with legal counsel as appropriate
Establishes accountability measures and processes that enforce and ensure compliance
Draws upon general knowledge of HR Services/Operations principles, theories and concepts to provide day-to-day, first-level supervision on HR Services/Operations related research and analysis which includes but is not limited to: cost modeling, business impact assessment, market data, benchmarking, market trending, emerging market assessment, etc
Responsible for the preparation of HR Services/Operations reports/materials/ updates developed for use by HR and business
Supervisors and individual contributors
Through a small-size contained team of HR Services/Operations employees, ensures the appropriate design, implementation and
Maintenance of HR Services/Operations tools and resources
Manages and provides coaching to HR Services/Operations individual contributors, which includes coaching Cargill’s core values
Participates in selection of HR Services/Operations team members
Provides input into the planning of future workforce needs for HR Services/Operations
Accountable for performance management, talent development, succession planning and engagement for a small subset of theorganization
Partners with other HR Services/Operations supervisors locally to develop, manage, and engage talent
Bachelor’s Degree (±16 years)
10+ years of HR Ops experience with Service Industry
5+ years of Supervisor experience
Good communication Skills
Ability to handle metrics org structure

HR Services Support Resume Examples & Samples

Implements, manages, and problem-solves issues for an entire process or system of moderate to high complexity
Consults with HR leaders to identify process improvements, ensure understanding and successful implementation of new processes, and works with HRIT to test process improvements
Contributes to priority projects that impact employees at the country or regional level and may lead projects of moderate to high complexity
Resolves most complex HR support cases and effectively manages and follows up on escalations
Provides input on HR Operations transaction, reporting, support or content tools
Leads internal HR outsourcing transitions of moderate to high complexity
Provides support for MADO deals, including coordination, escalation and issue management
Develops and delivers trainings for new processes, programs, and platform rollouts
Typically 4-6 years experience in HR, compensation, benefits, and/or other HR-related disciplines
Experience in cross-functional areas, such as compensation, benefits, staffing, recruiting, or HRIT preferred
Strong general HR knowledge
Strong ability to use productivity tools, HR systems and applications
Strong project management skills, including planning, execution, and implementation
Ability to recognize and effectively manage the consequences of a process
Strong English skills
Ability to work independently in a fast moving, multi-country, matrixed environment
Strong change-management mindset; flexible and easy to adapt and work confidently with other teams

HR Services Executive Resume Examples & Samples

Payroll process – from Hire to retire - according to PMI method (Permanent employees, temporary foreign)
Accurately maintain HR information systems
Working and controlling 3rd party provider Hilan, MVS Insurance Agency & KPMG
Efficiently and accurately implement C&B Policies and practices
Service to employees
Working together with dynamic HR department
College/University degree –payroll accounting
Strong knowledge of all Labor and Employment Law
2-4 years professional experience as a payroll accounting
Professional experience in a global company- an advantage
Fluency in English - an advantage
Strong knowledge of all office software (Excel, PowerPoint, Word)
Oriented Approach to systems
Organized and accurate

HR Services Administrator Resume Examples & Samples

Functions as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation
Utilize customer service, process, and system skills/training to identify root issues, and take appropriate action to accurately and effectively resolve issues with tact and empathy while enforcing company policies and practices
Work cross-functionally to assess and resolve associate/manager issues/inquiries. Build relationships and trust through positive communication
Create requisitions/job postings, move applicants/candidates through process, close out requisitions when role is filled
Work with Store Managers to approve offers ensuring they are within appropriate guidelines. Seeking approval if outside of guidelines
Facilitate background check process in Sterling, kick off notification process and monitor to ensure completeness. Notify stores upon success off background checks and follow up with managers, candidates and/or monitor background check with vendor if required
Respond to applicant/candidates with inquires and status inquiries from managers (where candidates are in the process)
Complete Unemployment claims
Appropriately communicate and apply all HR policies/procedures including the unemployment process in order to inform associates/managers of their responsibilities and opportunities, often interpreting HR policies into understandable context for associates and managers to resolve their inquiries/issues
Troubleshoot HR technology user experience issues for all HR systems, assess and determine where user is within the application and communicate steps to resolve issues where appropriate
Process HR transactions into PeopleSoft, with this role having sole responsibility to make accurate corrections to the database of employee records
Work closely with Store Management and various HR Centers of Excellence as well as payroll, risk management and legal, to identify and resolve associate issues/inquiries
Partner with HRBPs to support all forms of contact resolution
Work closely with third party vendors on Talent Admin process and Unemployment Process
High level of accuracy in communicating policies/procedures, as well as in data entry, processing, and correction in all HR systems, including PeopleSoft, the system of employee records
Ability to assist high volumes of associates/managers (i.e. 60-100 contacts in a single 8 hour shift)
95% customer satisfaction rating as determined by customer surveys
90% First Call Resolution (fully resolving an associate/managers issue or inquiry with their initial contact)Accuracy required to ensure no one is hired with failed background check and rates are within guidelines
Requisitions and offers are executed within Service Levels to ensure we are processing candidates through quickly to mitigate loss of good talent
Greater than 95% of UI claims are responded to within required deadlines
HR, Benefits or Payroll background preferred
Exceptional Customer service and communication skills required
Excellent interpersonal skills, including proven ability to interact with all levels, both within and outside of organization
Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems with high sense of urgency
Ability to handle difficult situations professionally and sensitively
Ability to work in fast paced, confidential, time sensitive environment and have excellent organizational and follow-through skills

HR Services Associate Resume Examples & Samples

1+ years’ experience working in an HR environment with direct exposure to employee support and administering HR processes
Collaborates well with others
Is able to work independently
Detail oriented with intermediate MS Office skills

HR Services Generalist Resume Examples & Samples

Relevant Bachelor’s Degree or diploma
Sound knowledge of South African Employee Income Tax Legislation & Labour Law
Previous Experience in a Payroll Outsourced Environment
Deep understanding of the HR Function
General Accounting / bookkeeping essential
Advanced Microsoft, VIP & SAP is essential
7-10 year’s work experience in Human Resources
Self starter, Pro-active with good interpersonal skills -Ability to build rapport with all relevant stakeholders and communicate effectively (written and verbal)
Analytical, systematic, thorough & sharp thinker
Process & detail orientated but with the ability to work within numerous & tight deadlines
Professional disposition and able to work well in a team
Good Communication skills
Integrative leadership style
Engaging constructively
Contributing to and promoting teamwork

Senior Manager, Global HR Services Resume Examples & Samples

HR, Benefits Administration and Processing: Participate in development of consistent enterprise-wide HR polices, ensure process is efficient, effective and synchronized including ongoing process improvement. Implement HR and Benefits administration strategy, including ensuring the appropriate delivery model, organizational structure and platform to meet the needs of our workforce. Establish and maintain strong governance and internal control environment
HR Data Management : Direct and implement HR Data Management strategy ensuring data is appropriately obtained, stored, structured, secured, accessible and delivered to meet customer needs
Compliance: Ensure compliance with all corporate policies and procedures, manage the various audits and ensure vendors meet or exceed contractual SLA’s. Partner with Legal to execute on transactional compliance and Internal Audit/Finance to provide compliance reporting and SOX narratives. Identify trends that could impact organizational objectives and/or operational resources
Continuous Improvement and Change Management: Demonstrate continuous improvement with end-to-end thinking by challenging processes to improve efficiency and effectiveness, direct change management and develop/manage metrics that indicate operational optimization within vendor SLAs
Customer Service: Build a sustainable, agile and scalable team that will ensure best-in-class customer service standards compared to industry benchmarks using appropriate cross training, process documentation and succession planning
Technology Enablement : Determine HR System needs, support implementation and coordinate with vendors for HR and Benefits services

Manager, Local HR Services Resume Examples & Samples

Responsible for load balance of the team, tactical planning, and the quality of the team deliverables
Handle escalations and support, as required
Draft the local HR services team VSME
Team Management
Team rosters, hiring and training as required to sustain continued Local HR services in the region

HR Services Manager Resume Examples & Samples

Ability to support Business and provide solutions to customer pain points
Ability to handle complex and ambiguous scenarios
Ability to organize, prioritize and schedule work assignments
Ability to make administrative and procedural decisions
Ability to effectively and efficiently complete difficult goals or assignments
Proven skills in data manipulation and analysis
5 - 7 years of related experience. HR contact center preferred

HR Services Consultant Resume Examples & Samples

Administration during restructurings
Promotion of HR Shared Service Centre concept and support of local HR communication
Partner with other HR Service Specialists in EMEA, HR Business Partner and HR Center of Excellence for problem solving and service improvements
Knowledge of Denmark employment law/ legislation
Further language skills an additional asset
4-5 years of work experience in similar role in HR

HR Services Support Resume Examples & Samples

Word, Excel and Outlook
Knowledge of Workday, SAP, Oracle or any other HR database system
Ability to work independently as well as within a team
Good time management with the ability to manage multiple priorities

HR Services Rep-cork Resume Examples & Samples

1 + years of Work Day HR transactional data entry (hire, term, organization changes, compensation changes, - all employee actions
Knowledge of general personnel practices and procedures
Ability to demonstrate an organized approach to work situations with a high level of attention to detail
Ability to remain calm under pressure
Professional and customer focussed approach including absolute discretion, diplomacy and sensitivity in handling confidential matters and information
Experience of working within a service center environment

HR Services Rep-lead Resume Examples & Samples

Minimum 1 year solid Human Resources administration experience
Excellent planning, time management, communication, organization, follow up/follow through and interpersonal skills
Excellent numerical and verbal/written communication skills
Must be able to communicate effectively at all levels within the organization
Ability to work flexible hours if needed to meet critical deadlines

HR Services / Operations Supervisor Resume Examples & Samples

30% Coach, develop and engage a staff , ensuring that questions are answered timely, accurately and consistently. Communicate clear expectations and perform quarterly updates and annual performance reviews for personnel and CSRs to ensure engagement/development and performance standards are met. Oversee staff scheduling for adequate coverage and monitor the call center queue for potential issues. Ensure language skills of team meets the needs of callers seeking assistance for expedited issue management when possible
30% Identify and lead reporting and process improvement initiatives to increase the level of service provided to customers
20% Asess appropriate level of staffing and quality of service provided via call monitoring and statistical reporting of staff metrics
10% Partner with HR professionals and subject matter experts to determine the appropriate level of service to be delivered at tier one and tier two. Ensure system and solutions are maintained at an optimum level
10% Participate on projects championed by GHRO or as a participant representing GHRO
5+ years of professional level experience in business or human resources
5 years of call center experience, with a minimum of 3 years in a leadership position

Team Lead, HR Services Resume Examples & Samples

Build, maintain and lead a strong functional team through effective recruiting, training, coaching, team building, and succession planning
Provide input to all HR teams for updates and upgrades to products and systems and, when necessary, issue resolution
Provide input and communicate internally-set quality standards to team; ensure that all aspects of HR Services work to achieve satisfactory quality and consistency
Develop, maintain, and continuously improve processes, systems and technology, measurement practices, and metrics reporting for the HR community
Handle basic employee relations and assist employees to resolve issues and questions within the scope of existing practices under the direction of HR Leadership
Work with subject matter experts in the business
Ensure proper data entry and compliance with onboarding to off boarding activities
Analyze coding and perform detailed data entry into HRIS, including updates and changes
Assist with the communication, implementation, and administration of employee benefits and national HR programs
Liaison with Payroll, Benefits, and Talent Management staff to enter and maintain up-to-date employee database information
Maintain confidential department records and office files in accordance with internal company procedures
Create/edit written communications, reports, or other items on a daily basis
Maintain direct ownership of tasks/projects

HR Services Coordinator Resume Examples & Samples

Creates, updates and maintains employment records (both paper and electronic)
HRIS People Soft data entry experience
A minimum of 1 year experience in an HR office environment

Senior Manager, Business Support HR Services Resume Examples & Samples

1 year’s experience leading cross-functional teams
2 years’ experience working in a shared services industry
4 years’ experience with database languages (for example, SQL, SAS)

Ghrs Salesforce Administrator, HR Services Resume Examples & Samples

Responsible for designing and configuring Salesforce solutions that support business requirements and drive key business decisions
Work with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles
Lead Salesforce admin to take the ownership of technical delivery and be the point of contact with the India Salesforce admins
Troubleshoot and fix defects for planned releases and production issues
Create and maintain system documentation as it relates to the Salesforce platform
Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Bachelor’s degree from 4-year University
Minimum 5 years of Salesforce Admin/Developer experience
Certified Salesforce.com Advance Administrator (ADM-211) or equivalent experience
Strong Expertise with Service Cloud and Knowledge Products
Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE)
Demonstrated success in implementing at least three full lifecycle Salesforce.com implementation
Strong influencing and communication skills. Conversant with both technical and business audience
Degree in Computer Science, Software Engineering, MIS or related field
Certified Service Cloud Consultant
In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of HR business processes
Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles
Experience working in an Agile/Scrum environment

HR Services Payroll Prep-fixed Term Contract Through Resume Examples & Samples

Have experience in an administrative role, within an environment committed to customer service and continual process improvement. Experienced in HR Systems, ideally PeopleSoft
Be a proficient user of Excel
Be able to prioritise workload, multi-task and manage conflicting priorities of daily tasks
Have complete integrity and be respectful of the confidential nature of the role
Have a high level of attention to detail
Experience in working with customers over the phone and email
Have experience using Time and Attendance systems, ideally Kronos
Experienced user of Microsoft Project and Visio
Experience of working in a shared service environment
CIPD or Part qualified desired but not essential

HR Services Manager Resume Examples & Samples

Position requires experience working with 3rd party vendors to manage payroll and benefits
Deep / extensive experience in local benefits administration in the past is critical must have
Bachelor's degree in Business, Human Resources or related degree is required
At least 5 - 7 years HR Operations experience in a fast paced multi-cultural environment. Preferred experience would be in payroll and benefits administration

HR Services Records Rep Resume Examples & Samples

Support Records Retention/Imaging services for HR Services including manual and imaged files, conduct Quality Assurance audits of imaged documents to ensure accuracy. Research missing documents, coordinate the tracking and imaging of records, and coordinate records retention projects that come up during the year
Complete Employment Verifications for current and prior associates
Complete Qualified Medical Court orders promptly and accurately
Respond to associate file requests compliant to state laws
Process subpoena requests for company. Respond within required deadlines. Work with Legal dept on Personnel Records requests, subpoenas and proper release of data
Complete electronic I9s for all home office associates by attending weekly new hire orientation
Complete various audits and mailings for HR Services
Responsible for logging all requests into Service Now using appropriate coding
Completes electronic I9s for all home office associates by attending weekly new hire orientation. Ensure completion within required deadlines to comply with immigration laws
Track new hire agreements into PeopleSoft and Talent Track & ensure agreements are imaged or stored accurately for efficient retrieval. Research, retrieve and provide completed agreements as requested by legal or HR. Conduct post orientation audits for required agreements to ensure all documentation has been completed, signatures are obtained, and copies of documents are retained according to procedures
Handle large volume of contacts, working in all HR Systems, to manage the HR Services administration processes. Resolve issues within a reasonable timeframe, typically 24 business hours or less
Apply strong verbal and listening skills to reflect friendly, positive, and knowledgeable disposition and a commitment to customer service
Process HR transactions into PeopleSoft
Complete audits and special tasks/projects/assignments on an as-needed basis, as requested by the team leadership
Strong Customer service and communication skills
High sense of urgency required with the ability to work in fast paced, confidential, time sensitive environment and have excellent organizational and follow-through skills
Ability to multi-task to work on many different activities, while consistently meeting deadlines
Ability to work professionally with all levels of management and handle difficult situations with sensitivity

HR Services Admin Analyst Resume Examples & Samples

Provide HR administrative support for approximately 40 countries
Process and record all employee life-cycle events and data management updates in SAP
Coordinate Organization Management (OM) updates with OM
Manage other compensation and benefits processes (including spot bonuses, off-cycle salary increases and promotions)
Co-ordinate employee off boarding
Support the Annual Cash Bonus (ACB) calculations, paperwork and payments
Develop ad-hoc custom reports to support BP HR Advisors and HR Operations
Maintain and adhere to process maps and standard data input forms ensuring the Standard Operating Procedures are updated and maintained on the relevant site
Identify process improvement opportunities and participate in CI initiatives
Contribute to the SOX compliance of HR processes (HUM415) and support the annual audit
The role is 1 year fixed-term
University/College degree
Experience in using ticket management systems
Working knowledge of HR lifecycle processes with additional focus on Compensation and Benefits
Must demonstrate a strong understanding of customers’ needs / behaviours
Excellent written and verbal communication skills with proven ability to communicate technical issues to non-technical individuals
Actively seeks clarification and support in areas of uncertainty
Good IT skills with proven expertise in Microsoft Office, SAP experience essential

HR Services Manager Resume Examples & Samples

Interface with HR Business Partner team to ensure delivery of simple, personal, brilliant HR products and services to our customers
Provide leadership, direction and prioritisation for all local HR operational activities and ensures achievement of optimal levels of efficiency and effectiveness for the organisation
Ensure global and local HR operational plans are aligned and mutually supportive
Accountable for Payroll process and administration
Participate in the continuous improvement development of processes/products/services to support business strategies
Lead, coach and develop the HRS team for success and personal growth. Ensure team remain current on all personnel policies, programs, and practices and stay informed of new (and pending) laws and regulations
Oversees the processing and record-keeping for local (statutory) HR policies and procedures
Audit support – both internal & local Government (e.g. social security & tax)
Develops good working relationships with colleagues across Europe to share best practice and develop new ways of working. Builds relationships with internal and external suppliers, to regularly review the service and value they provide
Change Agent within the team – drive engagement of HR operating model and systems across the local business
Typically: graduate level or corresponding experience, relevant business qualifications
Substantial knowledge & experience in HR covering a breadth of activities and best in class HR practices and policies
Substantial knowledge & experience of payroll activity
Experience of leading a team
Experience of working globally with overseas line management
Fluent English Language

100

Associate, HR Services Resume Examples & Samples

Supports recruiting function in hiring process from initial job requisition through on-boarding and supports related training program initiatives. Responsible for assisting candidates through the automated onboarding system and troubleshooting any issues that may arise
Creates documentation for job data changes, maintains Human Resource Information System records and compiles reports from database
Provides analytical support for compliance auditing efforts
Maintains compliance with federal and state regulations concerning employment
Minimum of a Bachelor’s degree (B.A./B.S.) from a four-year College or University
Experience with PeopleSoft HRMS, version 9.1 or higher preferred. Ability to process PeopleSoft HR events, run reports and interpret/analyze data outputs
Some HR shared services or customer service experience a plus
Demonstrated experience with Microsoft Word, Excel, and Visio applications

101

Rep, HR Services Center Resume Examples & Samples

Consistently work within department and company guidelines while staying current on processing procedures
1-2 years’ experience in HR environment, or strong Call Center/Customer service background
Work effectively in a fast-paced, team based, customer service oriented environment to provide customer resolution with minimal customer escalations
Effective comprehension, listening, interpersonal and communication skills
Attention to detail, strong research analysis and problem solving skills
Time Management and the capability to meet deadlines in a fast-paced office environment
Ability to effectively identify and diagnose a variety of HR problems and implement solutions
Knowledge of Microsoft Office Suite: Excel, Outlook, Word
Ability to navigate multiple online systems to provide accurate information and to determine issue resolution
Ability to document procedures
Ability to rely on experience, independent thinking and judgment to plan and accomplish goals
Possess strong verbal and written communication to interact effectively with all levels of employees along with a strong customer focus with the ability to be compassionate and empathetic to others
Strong organizational skills with the ability to prioritize and respond to multiple priorities while providing employees with direction on questions and technical issues, user and HR policy and procedural questions/issues
Adapt quickly and efficiently to change

102

Instructional Designer, HR Services Resume Examples & Samples

Update, iterate, and evolve instructional materials, including elearning exercises, videos, guides, quick references, and dynamic decision support
Continually evaluate learning materials for quality, accuracy, learner impact, and scalability
Compare and contrast current state processes with future state to determine skill and knowledge gaps
Research and identify the best resources for information and data required to bridge skill and knowledge gaps
Write instructional content that targets learners with different backgrounds and education levels
Participate in a community of HR administration subject matter experts across the organization to identify best practices and emerging learning needs
Develop assessment instruments to measure learner acceptance, comprehension, and application of processes and systems knowledge
1-3 years experience in instructional design and developing learning content
Demonstrated proficiency with production tools, such as Articulate Storyline, Adobe Captivate, or Lectora
Conversant in learning principles and methodologies, and their practical applications
Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals
Experience building learning experiences leveraging a variety of media
Ability to learn and thoroughly understand complex HR processes quickly
Able to prioritize in complex, fast-paced work environment

103

HR Services Administrator Resume Examples & Samples

Managing Wataniya Mobile monthly payroll
Managing employees’ compensation and employment status changes and applying the required changes on the HRMS
Recording and monitoring leaves and absences through the HR self-services and prepare reports to communicate with management as appropriate
Following up on Wataniya Mobile insurance programs offered to employees with insurance companies
Managing the end of service process by calculating end of service compensation and benefits and preparing the tax reconciliation clearance
Following up with resigned employees in regards to exit check lists and exit interviews
Coordinating with various vendors and business to provide Wataniya Mobile employees with special offers and discounts
Dealing with and responding to enquiries from employees, management, audit and others in an accurate and professional way ensuring confidentiality
Dynamic and pro-active
Analytical and problem solving capabilities
Strong degree of numeracy and accuracy
Bachelor degree in MIS/Business Management or related field
Proficiency in Arabic and English (oral and written)
Computer Literacy knowledge (Microsoft), excellent knowledge of Excel
Strong written and verbal communication and organizational skills

104

HR Services Resume Examples & Samples

Ensures quality products and services are provided to all clients through the direction of HR team
Recruits, selects, hires, evaluates, and ensures training of HR Team to meet the needs of providing quality service to the client base
Counsels and develops staff for personal and corporate advancement through training programs, workshops, and other educational resources
Observes and evaluates performance of HR Team to ensure that client training programs meet established quality standards
Regularly visits all field locations in the assigned territory to provide coaching, feedback, and development of HR Team
Monitors turnover and other employment issues that impact field operations; designs and implements strategies for continual improvement
Evaluates product effectiveness. Escalates product and process issues to internal partners and develops appropriate process improvement strategies
Monitors the Area Key Performance Measures (KPMs) to ensure achievement of projected targets. Implements strategy to support achievement of goals
Partners with DSMs, service centers, and business units to monitor and ensure that processes support expansion of sales, attainment of revenue targets, retention of existing clients, management of client discounts, and maintenance of quality service standards
Manages and guides the HR Team to reach for subject matter experts to help with counseling clients on Human Resources policies, procedures, performance management, recruitment, employee relations issues, and matters relating to employment law
Ensures that the HR Team keeps abreast of trends and changes in Human Resources legislation and/or makes recommendations for product enhancement to keep client practices and policies in compliance with federal, state, and local governmental agencies
Assists area HR Team to develop appropriate strategies for clients relative to utilization of the service and recommends solutions from simple to complex HR issues
Handles escalated client issues, lost client issues, and pricing by working directly with client as needed. Negotiates and resolves issues as needed

105

Technical Consultant, Global HR Services Resume Examples & Samples

Become the Subject Matter Expert on the delivery of the HR platform
Lead technical aspects of project delivery and solution delivery for individual projects
Be a lead member of the overall implementation project team
Configure the Application UI
Configure and integrate workflows
Develop stories/use cases and implement them
Develop required client specific reporting
Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
Interface with ServiceNow technical teams, such as Knowledge Management, Platform, and Security, to successfully set up the SaaS platform
Prepare all client facing and internal deliverables that are technology related
Up to 50% travel annually
Proven experience as a key technical resource leading the development of solutions in client environments
Experience with WebServices, API’s, Database-level integrations/ETL, workflow
Windows/Linux Operating System, Virtual machine configuration and connectivity
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
Knowledge of key integrations and their mechanisms with multiple HR technology platforms (Oracle, SAP, Workday, Ultimate, etc.)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
Proficient in English and Spanish

106

Team Lead HR Services Resume Examples & Samples

Manage a team of 17 direct reports together with the operational lead
Ensure the voice of your customers are taken as the basis for design and performance improvements
Deliver HR services according to the agreed performance levels
Improve / ensure reliable and continuous improvement in operations and leveraging a culture of performance and quality
Drive workforce planning, including the staffing and training of required positions
Ensure services are delivered in full compliance with local statutory, ICS and our general business principles
Work closely with global support teams to continuous improve scope, ease of use, quality and productivity of services,
Manage escalations according to the agreed model and ensure immediate client recovery

107

HR Services Business Account Manager Resume Examples & Samples

Uses data and analytics to make day-to-day business decisions and achieve results
Identify and evaluate trends related to defects and service delivery gaps across multiple businesses and regions
Advocate for changes to processes across HR Services to support cultural differences
MS Office expertise required
2+ year Account Management or Client Services Management experience
Bachelor's degree in a related field
Experience in growing customer relationships through mission focused solution selling
Account Management experience in shared services environment
2+ years HR experience

108

HR Services Executive Resume Examples & Samples

Support and coordinate Time & Attendance and payroll processes. Provide information to customers, maintain the Time & Attendance system fully updated and collaborate closely with payroll provider on new working schedule creation or adaptation
Contribute to resolve complex cases and perform as Tier 2 role, being the focal point for Time & Attendance issues, providing employees with explanation about timesheets and payslip calculation
Support activities for external and Internal audit – prepare and review documentation or files related to Time & Attendance process management or payroll related activities
Administrative activities management
Monitor SLA of the Payroll and Time & Attendance provider and collaborate with the supplier in order to keep an excellent level of service
Bachelor's degree or Master's Degree
Minimum 3 years’ experience in HR Payroll and Time area
ADP Payroll Software Knowledge is request
Strong communication skills and ability to build working relationships and trust with internal and external networks
Strong problem solving attitude and analytical abilities
Fluent English and Italian

109

HR Service Consultant Local HR Services Resume Examples & Samples

2-3 years working experience in HR. Knowledge in one or more of these areas: general HR, Benefits, Compensation, Staffing, Employee Relations or DMC preferred
Bachelor’s Degree or comparable experience, Master’s Degree is a plus
HR certificate and technical skills certificate (MS Office)

110

Principal Business Architect, HR Services Resume Examples & Samples

BS/BA degree in a business or technology related field
10 years of combined experience in business architecture, systems and solution design/analysis, and other related roles
Demonstrated success in delivering innovative solutions to HR organizations and earning the trust of business, technology, and HR leaders
Knowledge of Business Architecture processes, methods, and frameworks, including proficiency in business process modeling and redesign, and requirements creation
Enterprise-wide understanding of HR and business processes, systems and data at the scale of Fortune 50 multi-national companies
Strong knowledge of application delivery methods and familiarity with how portfolios of systems work together to create solutions
Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations
Strong analytical and conceptual skills
Ability to perceive patterns and relationships between technologies, processes, and business models
Ability to think creatively beyond normal constraints
Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations
Graduate degree in related field preferred

111

RRT HR Services Representative Resume Examples & Samples

Receive inbound calls/emails/chat from customers and answer questions, as well as question employees to obtain full understanding of what information is being requested
Educate employees on client processes whenever necessary
Ensure accurate and timely ticket resolution
Understand and execute the team's Key Performance Metrics/Service Level of Agreements
Proficient in relevant computer applications-Word, Excel, Explorer, etc
Must be available to work occasional nights, holidays and weekends
Ability to adhere to all organizational policies and procedures

112

HR Services Assistant Resume Examples & Samples

Act as the point of contact for manager and employee queries, respond to routine queries within agreed timelines
Provide front line support and coaching to line managers regarding employee relations issues
Support our HR Business Partners by processing internal movements, promotions, change of hours, issuing any correspondence
Monitor all types of leave of absence, via our HR systems, in line with our HR policy, and coach line managers to deal effectively and sensitively with any issues which arise
Provide support with the on-boarding of new starters, completing the necessary administration to ensure a strong start
Be part CIPD qualified, or working to this
Ideally, you will have experience in an HR Shared Service or high volume HR environment
Possess experience of working in a fast paced, changing environment, ideally in a large organisation
Understanding of HR practices and employment law
Ability to run projects
Have the potential to develop into an effective HR business partner role over time

113

Analyst, Global HR Services Resume Examples & Samples

Time management: Understands processes and systems, and how to get requests solved in timely matter
Team player: Shows willingness to work within groups to achieve targets and objectives
Initiative: Takes initiatives that make work more efficient
MS Office: Has excellent knowledge of the MS Office suite with an emphasis on Excel and PowerPoint

114

HR Services Assistant Resume Examples & Samples

Educated to GCSE/Standard grade level or equivalent which must include English & Mathematics
Because of the high workload and fast paced environment, time management skills are essential
PC literate with a good working knowledge of Word, Excel, Outlook, PowerPoint and Access (useful but not essential)
Good communication skills, both spoken and written are essential as is accuracy and attention to detail
Numerate, and has the ability to process and analyse data is essential
Organised and methodical
Proven administration experience in a similar environment
Ability to use own initiative and work as part of a team

115

HR Services Manager CEE Resume Examples & Samples

Partner with the Business and HR community in the country. Understanding their requirements of the HR Services function, particularly as these evolve through the ESP transition project. Then delivering an excellent service which is measurable and improving constantly. Coach managers to ensure equity and consistency in the application of all HR Policies across the region, particularly in the application of the Total reward guidelines for ad-hoc and annual compensation changes
Ensure all team members understand their roles and responsibilities and are clear on their annual objectives. Ensure all team members are connected with their relevant stakeholders in the country, regional and global HR teams
Leadership of the HR services team ensuring efficient and effective delivery of the country Hire to retire processes. Complete all HR Partner transactions in Workday
Design and maintain an appropriate organisational team for HR services in country. Connecting with ESP thought leaders globally to ensure the structure is aligned and best positioned to role model the future of HR within JnJ. Ensure the team is appropriately resourced with talented and knowledgeable individuals. Providing coaching and appropriate L&D opportunities for all individuals. Managing poor performance if necessary. Deliver Country service in lined with agreed SLAs for the HR Services team and the business, demonstrating excellence in delivery and customer satisfaction
Responsible for the annual budget planning for the HR services team. Responsible for delivering process improvement and organization optimization to ensure the cost model improves annually
Implementation of AON as CEE broker as per the timescales of the global project and as per defined project responsibilities
Responsible for all harmonized HR Policies on behalf of the HR council. Complete the annual review of policies and associated documentation and links for compliance and accuracy. Collaborate with other HR colleagues to ensure associated documentation is reviewed
Lead the HR services team to ensure all SOX auditable documentation is accurate and up to date. Provide leadership and direction through all SOX audits
Responsible for developing (if needed or localizing Global materials) and delivering core training for HR processes and policies as appropriate in alignment with global CCC team. Ensuring training needs analysis is completed annually, identifying what training is required and how it is best provisioned
HR Professional Qualification – as appropriate for country
4-7 years working in diverse HR functions, cross-sector experience ideal
Excellent communication skills, Fluent written and spoken English essential
A good knowledge of the shared services delivery model and ability to demonstrate decision making and judgment that is aligned to the shared services model
A great leader, with the ability to positively influence and gain commitment from HR council and business leaders
Proven track record as a line manager: holding team accountable to defined standards and coaching and developing reports. Leading through periods of change and ambiguity
Ability to demonstrate initiative, proactivity and drive to achieving goals
Ability to maintain momentum and drive in the face of ambiguity and change
Ability to demonstrate a global and regional mindset as opposed to a country-only mindset
Resilience and tenacity
Used to working with sensitive personal data and the compliance measures around data privacy and HR processes
Ability to manage complexity and be highly organized when working under pressure
Computer software package skills and HRIS skills (Excel, Word, PowerPoint, Outlook,)

116

HR Services Generalist Resume Examples & Samples

Minimum - a Bachelor’s degree in Business Administration or other related fields
Minimum 3-5 years’ experience in HR Administrative work in a multinational company
Excellent command of English (both written and spoken)
Advanced in Computer literacy (MS Office – Excel, PowerPoint, Word)

117

HR Services Leave of Absence Specialist Resume Examples & Samples

Respond to inquiries about leave of absence, including maternity and/or parental bonding events, benefits, and options available to employees
Serve as a point of contact to provide case management services as needed
Answer questions and adjust advice to serve an employee’s changing needs
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees, managers, HR, and other stakeholders both verbally and in writing as appropriate
Troubleshoot issues and seek to remove barriers that are causing friction before, during, or after a leave of absence
Case management proficiency and experience in using systems, tracking deliverables, and reports for self-management
Educate employees and HR on leave of absence and return to work policies and procedures
Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers and HR while still maintaining employee’s confidential information
Maintain records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Proven knowledge of Human Resources, Business Administration or related fields studies
1+ years of demonstrated customer service and communication skills, both verbal and in writing
Demonstrated follow up skills in a fast-paced environment
Ability to apply critical thinking and identify issues for problem solving
Proven experience working with Windows, Word, Excel, and PowerPoint
Strong evidence of relationship-building across various internal departments within an organization
Proven basic knowledge of Canadian Leave of Absence knowledge
Fluency in English and French languages, both verbal and written
At least 6 months of ERC CS experience
1+ years’ total experience working with employees on disability and/or leave of absences functions, human resources, or employee relations experience in a large company
A completed Bachelor's Degree from an accredited university or 2+ years Amazon experience

118

HR Services Internship Resume Examples & Samples

As an HR Service Intern your primary functions would be to provide support on following ongoing projects
Strong English capabilities
Preferred HR studies in BSc or MSc level
Experience with Microsoft applications
Quick learning
Ability to work on their own
Accuracy to details

119

Local HR Services Consultant Resume Examples & Samples

Second level support for all kind of HR inquiries coming from employees and managers in accordance with Service Level Agreements
Support during restructurings
Support alignment and HR shared service migration activities
3-4 years of work experience in similar role in HR
Experience working in multinational company desirable
Customer Relationship Management system usage desirable
Ability to work in international teams where team members are in different locations and belong to different cultures
Opportunities for professional growth in Financial field

120

HR Services Operations Team Leader Resume Examples & Samples

Lead transition of HR Services including documentation, training and migration from sending organization to GBS Hub ensuring the highest quality level of transference
Ensure services relating to the different HR processes within HR GBS Hub are appropriately set up and delivered in accordance with the agreed performance indicators
Manage the team with a strong focus on effective and efficient operational execution, responsible for the short to mid-term operational and tactical activities of the team
Ensure the quality and accuracy of the services delivered by closely managing execution, overseeing organization of the team and appropriately allocating work and assignments to individual team members
Identify and highlight discrepancies and anomalies for correction and provide regular reports to GBS management
Lead internal controls over HR Services transactions
Lead low and mid complexity process improvement initiatives
Demonstrate a customer service mind-set and a proactive way of working to serve customers with a “can do” attitude when delivering HR Service support to the HR community, managers and employees
Manage human resource planning, selection, development, backup, succession and performance review of team members according to standard processes
Adapt work schedule to cover different regional working requirements

121

HR Services Team Leader Resume Examples & Samples

Understand the relevant procedures and processes for the relevant Businesses, as well as the internal GBS Europe processes
Ensure processes are embedded & adhered to consistently throughout the team
Provide first level escalation for any issues raised by the team
Work closely with other team leaders within GBS HR Services and GBS Europe to ensure that overall operational objectives are met, ideas shared and lessons learn
Coordinate operational governance with the stakeholders (Service Delivery Managers) on a weekly / monthly basis. Present status reports, monthly metrics in the agreed format
Adhere with the tasks outlined in the EMS/QMS Systems of GBS
Ensure that all processes are documented and are compliant with current ISO 9000 accreditation & assist in preparation for future accreditation
Develop and control processes and procedures to the GBS Europe’s standards
Ensure that all activities meet with the GBS Europe’s HSSE requirements
Monitor Team SOX compliance
Operations: work on BAU requests SRs if and when necessary to ensure required capacity
Deliver processes by managing workflow, ensuring adequate holiday training & sickness cover
Ensure timely resolution of Service Requests and activities within the Customer Relationship Management system (Siebel
Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes
Escalate issues that cannot be resolved by the team
Provide guidance to the team based on management direction
Manage the transition of new functionalities and systems into the portfolio by representing the team and GBS in project calls, process design and planning and executing action items on time and in high quality
Minimum of 2-3 years of relevant previous experience
Strong problem solving skills
Excellent written/oral communication skills
Proven Experience in HR Services
Proven experience in decision making
Experience of working with international customers is desirableIncumbent must have the following (minimum) abilities
Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge

122

HR Services Team Leader Resume Examples & Samples

Lead a team of Expat Data Management and Organisational Management Analysts, Specialists and Senior Specialists including coaching and development of the team members. Coordinate team activities and understand the procedures and processes for the relevant HR Service Lines, as well as the internal GBS processes
Manage the relationship with the Service Delivery Managers and the global HR Services teams within the global network of regional captive Global Business Services
OM Services will undertake OM Data Quality Management through execution of a suite of data quality reports and follow up and resolve any OM data issues. The team will transact OM Service Requests from all across Most of the World, UK and US
The activity of the Expat Data Management team includes maintaining the home and host SAP records for MOW Global Assignees and providing process, data and system expertise and guidance to various stakeholders e.g. International Mobility, GPD and BFHR, ensuring silent running and data excellence
Activities involve entering and processing data in resourcing systems, SAP HR, creating legal documentation and completing service request templates and ensuring high levels of data accuracy

123

HR Services Senior Analyst Resume Examples & Samples

Create, organize and maintain efficient workflow processes for assigned work streams. Update work instructions, process maps and templates to reflect any new changes
Responsible for processing HRDA changes, entering mass uploads, and running ad hoc reports
Participate in the data collection of HRDA audits
Support local HR business partners in job offer creation
Run regular reports and on demand reports
Job evaluation and classification
Perfect fluency in Czech and English. The knowledge of an additional language (German, Dutch, French or Italian) would be desirable

124

HR Services Representative Resume Examples & Samples

Effectively supporting and servicing the customer with the goal to exceed their expectations
Responsible for the efficient and accurate utilization of the HR case management system including the documentation of associate and management inquiries and routing of issues based upon identified tier and severity level
Based on pre-determined service level standards, meets or exceeds standard reporting elements including average call duration, average hold time, call response time and % of questions and identified issues resolved within the same day
Manages and responds to incoming calls from internal associates and managers with responsibility for advising and answering questions related to payroll, healthcare benefits, and other human resources related services
Accountable for the administration of time and attendance system and non-exempt time imports including Paid Time Off maintenance. Responsible to process special pay and re-code uploads. Monitors status of manager time and attendance approvals to ensure the accuracy and timeliness of associate payroll
In partnership with the Associate Relations Managers, ensures the timely administration and process compliance of associate termination requirements including HRIS input, benefits termination and systems access
Ensures the timely response and administration and follow-up on associate garnishments including verification, data entry and check mailing
Responsible to continuously improve overall process efficiency and accuracy
Understands Essendant’s Guiding Actions
HR administration knowledge
Customer service orientation and mindset
Knowledge and expertise in Microsoft Excel, PowerPoint and Word
Minimum 2 years of experience preferred

125

HR Services Analyst Resume Examples & Samples

Coordinate and arrange travel for candidates and coordinate necessary reimbursements
Must be able to demonstrate strong customer service, organizational and communication skills
Utilize a variety of technology platforms to conduct daily work (HRMS, Case System, Taleo, Microsoft Suite, etc.)
Fluency in English is desirable

126

Supervisor, HR Services Center Resume Examples & Samples

Supervises, motivates, and evaluates the day to day performance of a team. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity
Is available to staff to answer questions. Monitors calls and gives ongoing continuous feedback
Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints
Monitors individual and team performance continuously. Provides coaching and timely feedback to staff. Creates and implements development plans for each staff member. Seeks growth opportunities for high performers
Ensures individual and team service targets are met or exceeded. Supports and contributes to HR Services operational goals
Assists with building and retaining a high performing team
High School diploma or GED equivalent
Must have 3+ years supervisory experience
Minimum 3 years’ experience working in a service center/operations environment with direct exposure to case management systems, process management, design, and improvement, project management, customer support, and administering defined processes
Bachelors degree preferred (or commensurate experience)
Experience working in an HR shared service environment strongly preferred
Possesses strong problem solving skills
Deftly manages competing priorities
Collaborates well with others and is able to influence decisions
Possesses strong customer service and communication skills. Must be able to adjust to meet differing inquiry communication styles and needs
Able to communicate clearly, both written and oral
Able to handle complaints even when dealing with difficult situations
Reads and interprets complex documents such as SPD and other technical documentation effectively
Project management skills a plus
HR Certification (PHR, SPHR, GPHR etc.) a plus
Detail oriented with advanced MS Office skills

127

HR Services Support Specialist Resume Examples & Samples

Fulfills requests from employees, managers and corporate/line HR regarding the processing of HR transactions, employee data, policies and procedures
Completes the quality review process to validate the accuracy of input as prescribed, in a timely manner
High school education and 2 years of experience in an environment that closely aligns with requirements
Good analytic, communication, and organizational skills with a track record of problem solving in related subject matter within systems and/or data
Proficiency in Microsoft Office applications (Excel, Word, Powerpoint, etc.) with excellent data management skills
Ability to independently manage time while being responsible for multiple tasks and assignments with competing priorities and deadlines
Ability to work well under pressure and to maintain a professional attitude with employees, peers, and managers of varying levels in the enterprise
Demonstrate flexibility and willingness to change in a fast paced environment while learning new systems and tools as required
Prior experience with Oracle/PeopleSoft or other HCM software preferred

128

HR Service Associate Local HR Services Resume Examples & Samples

1 - 2 years working experience in HR environment or administration
Graduates or last year students of HR, Business administration or Marketing
Fluent Arabic as advantage

129

HR Services Intern Resume Examples & Samples

Involvement in exit documentation & process
Support enrolment of AMEX
Standard reporting
Distribution of lunch vouchers / flexi passes
Students of HR or similar related field preferred
Availability for 4 hours a day, 5 days a week preferred
Spanish native
Kind, supportive and outgoing personality
Accuracy / high attention to detail
Ability to plan and organize work well

130

HR Services Associate Resume Examples & Samples

Attain or possess good working knowledge of PU transaction scripts for the accountable countries
Work closely with various local HR generalists to understand HR practices & work towards alignment of efficient work processes for SAP transactional activities
Act as 1st level interface with request initiators and/or data providers (e.g. AP Managers and/or HR Generalists) and ensure compliance with data quality standards and policies. Exhibit initiatives to obtain accurate and correct information before sending workflow to ROMC or entering into Horizon
Provide 1st level troubleshooting guidance to AP Managers or HR system users on any logon/access issues. Escalate issues to respective work team i.e. SCC, Global IT, workflow team, workforce team and/or Reg HR Services Manager should there be issues that are beyond your own capabilities to resolve. Share any new knowledge or lessons learnt with other PU team members
Administer & ensure resolution to remedy tickets assigned to Asia HR PU service area from other service areas
Demonstrate the ability to improve/simplify work processes and/or effectiveness of work team by sharing individual knowledge or expertise and assisting others on procedures and systems
Diploma holder with 1 year working experience, preferably in HR Operations or HR Shared Service centers
Job Incumbent must demonstrate strong aptitude to system process work and have the ability to work with people of diverse cultures
Job Incumbent must be a meticulous and pro-active team player. Must have strong sense of accountability and responsibility
Job incumbent must be proficient in English. Bilingual ability in any other Asian language would be an advantage
Possess the right attitude to work in a team environment and have the aptitude and willingness to learn new things and multi task

131

HR Services & Operations Specialist Resume Examples & Samples

High school Diploma or equivalent [Human Recourses Management ]
Minimum 5 years of similar work experience
Solid knowledge of Bulgarian Labor and Social Security legislation
English, both written and spoken
Solid organizational and prioritization skills
Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
Confident, able to make decisions on their own with limited supervision required
Ability to work with colleagues located in remote locations
Demonstrated abilities to pay attention to detail and multi-task
Flexibility/adaptability to work in a fast-paced environment where priorities and timelines often shift
Strong team player focus on assisting others as needed
Obtained an Associate’s or Bachelor’s degree

132

HR Services Manager, ERC Client Services Resume Examples & Samples

The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of ERC Client Services
Experience with a rapid and complex changing work environment
Demonstrated experience driving processes improvements and specific skills in Kaizen methodologies preferred
The ability to be comfortable with a high volume workload and not be afraid to "roll up your sleeves."
The ability to manage multiple priorities simultaneously - results oriented
Experience working with a global leadership team and effectively driving changes across geographies
Prior experience leading, coaching, and mentoring people managers
Prior experience driving employee engagement
5 - 7 years of related contact center experience. HR contact center preferred
Currently at an L6 position
Strong judgment and instincts. Ability to manage escalations to resolution
Able to prioritize in complex, fast-paced environment
Ability to develop internal and external facing analytics to drive change within the organization and support departmental goals
Advanced computer skills using a variety of programs highly desired
Understanding of resources outside of department. Respected by others in department. Has earned trust of others
Strong systems knowledge. Experience PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems as well as call center applications
Third Language proficiency is an added advantage

133

Black Belt-HR Services Resume Examples & Samples

Support Operations Excellence Program (ACES) for process improvements, best practice sharing, and standardization across HR Services in India
Facilitate the execution of Worldwide ACES Strategy through the local management team
Influence prioritization of local and network ACES project pipeline and process improvement opportunities
Oversee segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results
Provide regular project updates to stakeholders and updates on ACES initiatives at the site and network level
Manage projects as assigned by manager
Ensure active and effective continuous improvement engagement in all departments
Drive Standard Work implementation across HR Services
Bachelor’s Degree in Engineering, Operations or related field
Six Sigma Black Belt certification
Overall 10+ years’ experience
Process improvement experience by applying the DMAIC Methodology and successfully leading Kaizen events
Experience with delivery training and facilitating simulations in LEAN / Six sigma tools
Strong verbal and written communication skills are a must
Strong judgment and instincts
Ability to prioritize in complex, fast-paced environment
Strong influencing and negotiation skills
Experience in transformation and process improvements
PMP or Prince 2 certification
Experience in Transitions & process migrations an added advantage
Experience in HR Operations, Recruitment, Staffing, Payroll etc

134

Master Black Belt-HR Services Resume Examples & Samples

Support Operations Excellence Program (ACES) for process improvements, best practice sharing, and standardization across HR Services in India and global service centers using Lean principles
Be the subject matter expert in assigned functional areas, identifying opportunities for improvement and best practice sharing while supporting learning and execution of optimal processes in a metric driven culture
Act as liaison with various cross functional project groups driving the operational execution of products and services across our customer groups
Coach project teams in delivering tangible and impactful results in a timely manner
Provide metrics inputs to various reporting decks; communicate key performance indicators to the customer groups in support of HR and business objectives
Apply Project Management discipline at different stages of the projects
Help drive site communication, including project updates and other initiatives through approved site communication plan with the Internal customers and Business Leaders
Cost out our work (US vs. India) and recommend consolidation or cost improvements and efficiencies
Overall 15 Years’ Experience with 5-10 years Process Improvement experience
5+ years’ experience in an operational or shared services setting
Six Sigma Master Black belt Certification
Ability to Deep Dive and develop innovative ideas for process challenges

135

HR Services Project Specialist / Team Lead Resume Examples & Samples

Manage one or more project phases, including migration, initiation, planning, execution, monitoring, control and closure
May create project plans, including deliverables, activities, timeliness and budgets
Manage day-to-day activities of projects and staff in matrixed organization
Ensure milestones are successfully met through the management, tracking and reporting of project vehicles and coordination of resources
Work collaboratively with other departments impacting project
Offer guidance and facilitate communication to stakeholders regarding project implementation
Provide scheduled and on-demand status reports and updates
Follow pre-established guidelines throughout implementation
Work under limited supervision to manage project timeliness and risks
Gather information necessary to make decisions
Anticipate and resolve problems in a timely manner
May be a resource for other Project Managers
Experience in day to day supervision of a team of associates with ability to serve as back-up in Manager's absence
Ability to manage projects and processes
Experience with global HR operations
Excellent organizational, planning and time management skills for handling multiple and conflicting activities
Excellent negotiation, communication, presentation and facilitation skills
Proficient with Microsoft Office, Microsoft Project and Visio
Commitment to being accountable for results
Capacity for building relationships both internally and externally
Strong focus on client service
Ability to think independently and make decisions
Collaborative approach to work

136

Polish Speaking HR Services Coordinator Resume Examples & Samples

Clear and confident communicator both written and verbal – English and Polish
Is able to build relationships and work with multiple stakeholders across the European business, understand their HR requirements and be able to translate these into service deliverables in the given timescales
Experience of Polish employment law
Is able to work with confidential data and employee information, and understand the implications of data security breaches. Is capable of inputting accurate data and pays attention to detail
Up to date knowledge and understanding of current employment legislation and its practical application in the workplace
Capable of processing HR transactional data and offering basic advice and guidance on HR policies and procedures as set out by the organisation
Strong experience with recruitment (including systems) and on- boarding procedures
Ability to produce relevant MI and analyse/interpret data from HR/Payroll systems
Ability to plan, prioritise and manage high volumes of work and queries to meet deadlines under pressure

137

HR Services Manager Rest of Asia Resume Examples & Samples

Represents the HR Services team during monthly communications meetings, and other formats
Assists with future workforce planning to ensure adequate resources to deliver the services required by internal customers
Looks for ways to continually improve the processes that the HR Services team supports
Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
Manage team members in Philippines, Australia and Singapore
Responsible for delivering the full scope of services to a very diverse and complex internal customer base, including payroll, employee lifecycle, and C&B activities
Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
Serves as an escalation point for the HR Services team and interacts with various levels and departments within the organization for problem resolution as needed
Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
Drives and supports the HR Services team to meet and exceed service level agreements (SLAs)
Partners with subject matter experts to find resolutions for complex inquiries
Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely project status updates
Partners with management to ensure the consistent delivery of department communications, Standard Operating Procedures, accuracy and prompt resolution of inquiries, and team concerns
Produces statistics, makes recommendations and communicates trends and implications on the HR Services team scheduling and processing to management
Coordinates team meetings including agenda generation and tracking of action items for follow up
Identifies gaps in team’s knowledge and partners with management to deliver training to produce measurable results
Participates in the selection, training, coaching and development of new and existing team members
Performs quality assurance checks on data to ensure preparation for payroll processing is accurate and timely
Partner with senior HR Services leadership to develop annual budget, as well as the HR Services deployment strategy
Executes the deployment of the HR Services to additional countries per the deployment roadmap. Successfully manages the knowledge transfer and other transition activities during the deployment period
In the absence of the HR Services Leader, represents the HR Services team in different forums including internal meetings within the HR Services team and other meetings with internal stakeholders
Bachelor’s degree in Human Resources, Business Administration or a related field. A masters degree is preferred
Minimum of 15 years of progressive experience in a human resources generalist and/or services role
Minimum of 8 years of supervisory experience
Extensive working knowledge in services industry is required
Demonstrated experience successfully working with a culturally diverse client base
Excellent English communications skills and the ability to effectively communicate both verbally and in writing in professional settings
Demonstrated experience managing relations with internal and external stakeholder
High degree of managerial courage and excellent conflict resolution experience is required

138

HR Services Senior Representative Resume Examples & Samples

Review individual service requisitions (ISRs) ensuring all required information is available for entry into the SAP system
Enter HR transactions into the SAP system in accordance with established quality and accuracy standards
Work with payroll staff and HR offices to resolve SAP data integrity issues
Assist the HR supervisor with establishing and improving upon defined HR procedures and processing methods to efficiently and accurately meet production and performance goals
Develop a thorough understanding of HR SAP functionality including how the HR module interfaces with other SAP modules
Recommend SAP functionality enhancements to management
Be detailed oriented and have the ability to multi task and plan work priorities around payroll processing deadlines
Work with the HR supervisor and other areas of HR shared services to identify areas for improvement and design responding initiatives
Be proactive in identifying and implementing workable solutions to business issues with the assistance of HR supervisor
Work with all staff members within HR shared services to create and manage effective relationships within the unit and build relationships enterprise-wide
Answer phone calls in a high volume environment and assist customers with inquiries. Enter issues or inquiries received via e-mail or phone into case management software. Monitor or route issues and close cases as resolved in accordance with HR Shared Services standards
Assist other HR senior representatives as needed
Responsible for quality assurance for HR transactions
Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals
Work closely with the HR supervisor and payroll to establish or revise human resources transaction processing as necessary
Responsible for creating and maintaining a team environment among coworkers within the unit

139

HR Services Lead Resume Examples & Samples

Bachelor’s Degree preferred with an emphasis in Human Resources or Business preferred
A minimum of five years Human Resources related experience plus 2 years of project or supervisory experience required. Customer Service Center experience a plus
Salary competitive and commensurate with qualifications and experience

140

Senior Analyst, HR Services Opex & Quality Resume Examples & Samples

Driving HR Services process standardization in terms of developing and deploying them consistently
Implement service quality control and assurance system, establish quality assurance system in the center, monitor and improve the quality of service delivery
Initiate and implement the HR Services technology and system enhancement projects
Design and improve process flows, working manuals, user handbooks as well as related tools and templates for each service offerings
Create, track and assess standards, metrics, processes and systems on regular basis in order to monitoring performance and identify the improvement areas
Consolidate and develop OPEX/CI training modules for service center agents to build up CI framework and competency in the team
Brief and advise senior HR leadership on ongoing compliance initiatives and application of existing policy and processes to varied situations
Lead regular operational process / service levels audits and reviews with the HRS centers to ensure compliance and delivery quality
Conduct the OPEX & Quality best practice sharing and knowledge management
Excellent written and verbal communication in English and Chinese and interpersonal skills
The ideal candidate will have good process improvement experience in an shared services/business process outsourcing organization
Strong customer service ethos with a track record of process improvement
Project management skill to lead and work in matrix project teams and deal with multiple stakeholders
Familiar with LEAN and Six Sigma tools. Lean/CI Certification is a plus
Bachelor degree; with at least 5-7 years experience in supporting business processing service operations or HR services

141

Global HR Services Analyst Resume Examples & Samples

Attention to details: Is efficient in working with multiple systems and spreadsheets with minimal errors
Problem solver: Finds solutions to situations that don't fit into the regular processes
Communication: Has excellent knowledge of the English language, both verbal and in writing

142

HR Services Project Manager Resume Examples & Samples

Co-lead planning for regional implementation
Coordinate and oversee transition of respective European countries into the Global Shared Services Centre in Prague
Track project progress on an ongoing basis and take action where goals/ deadlines/ budgets are not being met
Manage stakeholders to ensure a successful and smooth project implementation
Lead project progress meetings/calls with regional work stream leads
Lead project progress meetings/calls with countries in scope
Work with NGSC & LSCs beyond transition go-live on CI initiatives, remainders, new services, lessons learnt, etc
Support to evolve and increase maturity level for service delivery across region
Bachelor/Master degree in HR/other related field preferred
German, French or local language is added advantage
Min. 3 years of experience in project management within a global organization
Experience in a shared services organization preferred
Good understanding of HR processes, tools and systems

143

HR Services Lead Resume Examples & Samples

Candidate must possess at least Bachelor's Degree in any field
At least 8 Year(s) of working experience in the related field, with minimum 4 years in HR Shared Service is required for this position
Required Skill(s): Understand Indonesia HR Policy, Compensation & Benefit1700161445W

144

Senior HR Process Lead-global HR Services Resume Examples & Samples

Leads the operational execution of global HR process strategy
Understands strategic business objectives, and both external and internal best practices; considers user experience and seeks to drive efficiency and effectiveness within end-to-end process design
Champions the process and methodologies; Leads or participates in the execution of process design or improvement-related initiatives, including projects, working groups and subject matter resource networks
Provides guidance and expertise for the assigned process during formal transitions, technology deployments and in day-to-day activities promoting awareness and driving alignment to the global model
Partners with HR Process peers where user experience crosses multiple processes to ensure a seamless and effective user-centric experience
Leads defining process key performance indicators and objectives, and monitors and reports on process performance and compliance, proactively taking action to address issues, including performance improvement investigations
Custodian of the change control process to accept, review and approve changes, deviations/exceptions to the globally agreed upon HR processes, including consultation of the appropriate decision-making groups
Custodian of the global process documentation for the assigned function, including responsibility for regular maintenance
Works in partnership with the HR Systems Portfolio Owner to ensure technology and process combine to provide effective solutions
Account Leader assigned to Talent function operating within the HR Services (HRS) Account Management Framework
Informs Talent, HRS and other stakeholders of changes, issues or opportunities through regular communications and meetings
Establishes excellent working relationships across HRS and with other EY functions
Leads change across HRS engaging with stakeholders and clients
Contributes to the development and engagement of all HRS people
Work experience in a process improvement role required with demonstrated subject matter expertise of HR processes, ideally within a shared services environment
Experience leading large process improvement projects where formal improvement methodology was applied, facilitation of design workshops, business cases were developed and change impacts established
Experience working in global organizations in the professional services or consulting sector
Experience working in virtual teams, facilitating cross-border teams or project teams
Experience reviewing data analysis and interpretation as it relates to measurement of processes
Lead consultation of key stakeholders across multiple functions and view points
Extensive knowledge of HR processes and supporting technology with an in-depth expertise in the assigned process (i.e., workforce administration, recruiting and on-boarding, learning and development)
External perspective, including trends and best practice on assigned process
Strong knowledge and hands-on experience of process improvement methodologies and best practices (Lean 6 Sigma certification preferred)
Good project management skills, preferably with experience managing complex, cross-border projects
Extensive problem-solving and analytical skills
Proven relationship management skills up to leadership level
Extensive communication skills, both verbal and written, with the ability to flex communication styles depending on audience, objective, cultures, etc., including preparing executive presentations
Extensive influencing skills and coaching and mentoring peers across cultures
Global mindset and ability to work and influence in a virtual environment
Proficiency with EY standard loadset, including Microsoft Office suite specifically with PowerPoint, Visio, Word and Excel

145

Ghrs Salesforce Administrator, HR Services Resume Examples & Samples

Take ownership of technical delivery and be the point of contact for an application or program
Research and understand all technical aspects of SalesForce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
Demonstrate Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling and monitoring
3+ years of Salesforce Admin/Developer experience
5+ years of experience with Salesforce
Experience implementing at least three full lifecycle Salesforce.com implementation

146

HR Services Administrator Resume Examples & Samples

0-1 years of data entry experience/time keeping
Knows how to escalate
Comfortable and able to provide feedback regarding the role and work volume
Aptitude for working independently with excellent problem solving skills
Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards
MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
Experience with PeopleSoft/MyTime
Up to 1 year of experience

147

HR Administrator Global HR Services Befristet Resume Examples & Samples

Responsible for workforce administration for assigned offices/Segments, including
Minimum performance rating of 3:3 if internal candidate
Prior experience of performing data entry functions in an HRIS system an asset
Awareness of local employment legislation and practices
Ability to work independently and function well in a team and matrix structure
Ability to multi-task and to be a resourceful and effective problem solver with attention to detail
Technical proficiency with HR databases and Microsoft applications an asset
Business level English and German both written and spoken

148

Global HR Services Associate Resume Examples & Samples

Monitors case management tools and workflow process for inquiries and transactional requests created by employees, HR business partners and managers
Performs benefits administration to include general benefit questions, family status changes, Open Enrollment support and benefit communications
Responsible documenting process changes and creating SOP’s for newly created processes
At least 2 years of experience providing process or transactional support in a service center environment or customer focused support role
Experience across multiple HR functions including HR data updates, payroll, benefits, compensation, and recruiting a plus
Demonstrated team player skills
Experience troubleshooting across multiple platforms/systems – demonstrated technical ability
Continuous improvement mindset and a passion for measuring results through data and metrics a must
Ability multi-task in a highly dynamic environment and manage own work to meet deadlines

149

Global HR Services Assistant Resume Examples & Samples

Quick learner and willingness to help/teach others
MS PowerPoint and MS Visio
Familiarity with Excel and MS Word
Strong work ethic and accountability

150

Global HR Services Upgrowth Lead Resume Examples & Samples

Facilitates the transition from implementation project to operations and supports the drive towards a stable operating model
Reviews, approves and signs-off business processes, User Requirements, design and structure/ data definitions (approval by the System Owner means that this plan describes the appropriate validation activities to be performed and that the appropriate business and technical review has been conducted)
Ensures that learnings from Early Adopter projects are incorporated into global processes and system design – facilitating global scalability
Ensures, together with the Application Manager, that the system operates in compliance with all applicable regulations and guidelines, with the objective of maintaining the accuracy and security of all data residing in the UP4Growth system
Maintains 3rd level expert level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options
Bachelor/s degree or equivalent experience Fluent English, other languages are a plus
Ideally 5 to 10 years’ systems and data & knowledge management experience working in a lead role on Learning / Performance Mgmt / Talent Mgmt in in an international HR Shared Services / Customer Service Delivery environment
Broad experience in HR Processes
Experience with HR cloud solutions, preferably Cornerstone on Demand
Experience with GxP, Computer System Validation, Data Privacy and Compliance requirements
Six Sigma/Quality Management certification preferred

151

Senior Administrator, Ambassador, HR Services Resume Examples & Samples

Respond to inquiries about maternity and/or parental bonding events, benefits, and options available to employees
Service as a point of contact for assigned employees to provide new parent and case management services
Build individualized new parent plans for employees
Answer questions and adjust plan to an employee’s changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers that are causing friction before, during, or after a maternity and parental bonding event
Respond to employee impacting issues that may arise during the maternity and/or parental bonding event and ensure the right communication occurs
Apply flexibility to respond quickly to change and reprioritize in the face of emerging issues
Identify and problem solve, sometimes with limited information
Provide support and guidance while performing activities related the individualized new parent plan and ramp-back plan
Facilitate a smooth return to work and ramp-back plan for parents returning to the workplace
Identify opportunities and gaps in the maternity and parental bonding experience and suggest solutions
Use employee experience data to adjust the workflow, response, and case management to employees
Work with internal teams to learn about additional benefits and delivery systems to enhance the ambassador experience
Case management proficiency and experience in using systems, tracking deliverables, and reports for self- management
Work activities demonstrate results and shows creativity and innovation
Communicate regular updates to employees and stakeholders both verbally and in writing
Perform activities to ensure compliance with standard work, federal/state regulations, and company policy
Educate employees and HR on complicated aspects of the leave of absence, return to work, and accommodation
Maintain system records to ensure accurate and timely information/documentation
Proven Human Resources, Business Administration or related fields studies
Proven ability to think strategically and execute methodically
History of teamwork and willingness to roll up one's sleeves to get the job done
Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities
Ability to build strong relationships and influence others while working in a cross functional environment
Strong time management and ownership of deliverables
Proven basic US legislation Leave of Absence and Accommodations knowledge
At least 6 months of ERC CS experience (Parental knowledge)
Knowledge of federal and state leave and disability laws
Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
SPHR, PHR, or CPDM certifications
Experience with global service and employee delivery

152

HR Services Resume Examples & Samples

Controls – Applying the right controls on payroll preparation process
Remediation plans and actions – Ensure right corrective actions are in place to mitigate the risks, proactive actions to prevent the pay defects
Operational Excellence – Design for process optimization and standardization while balancing the business need for flexibility and accuracy
Attention to detail. Able to analyze the root causes and efficiently eliminate the problem
Excellent written and verbal communications skills – English - ability to interface with management and peers, specific strength in influencing decision makers and managing expectations
Bachelor's degree in economics, finance, accounting or related field

153

HR Services Project Coordinator Resume Examples & Samples

Support global, regional and local stakeholders in achieving deliverables within the given project scope with primary focus on the Application & User Support Team (Tier 2)
Support planning for regional implementation from a technology perspective
Represent the receiving organization and support transition of respective European countries into the Global Shared Services Centre in Prague
Coordinate local implementation of deliverables in agreed scope in close collaboration with global, regional and local stakeholders and project members
Coordinate activities necessary to accomplish the expected outcomes
Track project progress on an ongoing basis and take action where goals/deadlines/ budgets are not being met
Additional European language is an advantage
Experience in project management within an international environment/global organization is a must
Solid hands on experience with HR Systems such as SAP ERP HCM or similar
Works independently, proactive approach
Good communicator
Strong in stakeholder management

154

HR Services, Payroll Analyst Resume Examples & Samples

5+ years of Payroll, Accounting, Finance, Business controls experience with strong payroll concentration in large-scale, complex, and fast-paced environments
Successful record of executing operational processes and procedures, with high levels of customer satisfaction
Advanced MS Office skills (Excel)

155

CBS HR Services Manager Resume Examples & Samples

Monitor and assign incoming inquiries to appropriate team members
Serve as an escalation point to provide assistance and guidance to team when needed to resolve complex issues
Ensure the team is complying with relevant data privacy and data protection policies and regulations
Monitor, document, and analyze customer interactions to identify improvement and coaching opportunities
Develop and implement operational policy and procedure documentation and ensure that all documentation is updated in the knowledge base and communicated to all team members as required

156

CBS HR Services Analyst Resume Examples & Samples

Provide courteous and efficient customer service through phone calls, chat messages and online request forms
Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
Propose updates to content in the Knowledge Management system to help with future inquiry resolution
Technology Utilization

157

Assistant HR Services Resume Examples & Samples

Support and coordinate for back ground verifications for all the entities
Update Compliance updates periodically on the online tool
Update HRMS tool for all life cycle events ( viz. Promotions , transfers, assignment changes etc. )for all entities
Coordinate internally with the team to check/ ratify payroll inputs
Responsible for continuous improvements of processes with its scope
Contribute for other process in case of absenteeism
Incumbent should have a minimum Bachelor’s degree, preferably in Human resources
Should be ready for relocation within the country
Incumbent should have a minimum experience of 2+ years
HR Operations, shared services ( preferred), Payroll,
Excellent Communication skills and flexible working in remote locations
Solution knowledge in HRO- Should have done solution for at least payroll
Developing good rapport with internal customers across functions and entities. This is either as part of an integrated internal team or with other functions
Reviewing people risks arising from business transformation activities across the entities and working with relevant stakeholders to mitigate and control this
Working with the HR department and related teams to analyze, design and roll-out key HR operating models including processes and systems to meet changing business needs
Transitioning processes to HR Services

158

Lead, Exits & Hrqa, HR Services Resume Examples & Samples

Act as a liaison and advocate for Associates with the global Exits and HRQA team
Understand forecasting and how it impacts workflow and workloads
Help to load balance and offer prioritization
Update and maintain existing SOPs with the global team
Provide support to HR teams, train new HR members on tools, programs, and policies
Respond to questions from managers and HR
Conduct quality audits of team members’ tickets in accordance with the Quality Audit program
Maintain metrics, send out daily and weekly updates to the team
Assist with new projects as needs arise
Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies
Demonstrate the highest degree of discretion and confidentiality
2+ years of HR, CS or QA and terminations experience required or 1+ year lead experience
Bachelor’s Degree from an accredited university or 2+ years Amazon experience
Ability to maintain strict confidentiality regarding payroll and employee issues
Detailed oriented and excellent organizational skills: accuracy is essential
Problem solver, able to troubleshoot issues independently or escalate when necessary-sense of accountability and sound personal judgment
Experience in HR transactional processes

159

HR Services Lead Resume Examples & Samples

Proactively engages with Global HR Services, HR Business Partners and other stakeholders as needed to develop and support HR wide programs/initiatives
Provides leadership for overall Americas HR Services team
Develops strategies to refine, expand and enhance the service delivery provided by the HR Services team. This includes but is not limited to strategies related to resource, technology, structure and operations
Represents the Americas HR Services within project teams and work groups as necessary to ensure uninterrupted service delivery and maximum productivity and service of existing and new work streams
Establishes performance expectations, service level agreements, metrics and feedback mechanisms for Global HR Services; communicates proactively with HR partners to ensure understanding of seamless HR Delivery
Drives optimization of HR systems and processes and ensure that we simplify and create exceptional Customer Experience in all tasks undertaken in HR Services
Leads the HR team in focus on HR Service excellence and creating a positive, efficient customer experience
Minimum of 8-10 years of progressive human resources experience
Specific experience with HR policy administration, process improvement, and/or HR service delivery
Previous experience leading a service-center or customer-facing function strongly preferred
Experience leveraging technology within HR to drive efficiencies and effectiveness
Demonstrated success leading multi-disciplined work teams to respond to business needs and demonstrated excellence in the field of human resources management

160

Analyst, HR Services Resume Examples & Samples

Coordinates mobility processes including: capturing, entering and maintaining data, preparing communications such as assignment letters and cost projection requests
Interact with business partners, vendors (tax, immigration, mobility) payroll, corporate tax, legal, finance, internal Global Mobility staff, etc
Preparing required documentation to facilitate the processing of international assignments and US work authorizations
Research and validate documents and data reports Manage mobility and tracking spreadsheets
Provide global customer service, address and respond to requests and inquires in a timely manner
Must be able to effectively communicate and consult with HR Business Partners and/or Recruiters across the globe
Ad-hoc projects, reports, presentations and other duties as assigned
Bachelor’s degree preferred. Associate’s degree with considerable work experience considered
Overall 7 - 10 years of experience
1-3 years of experience in global mobility
Strong data and reporting skills, Highly analytical and numerically accurate
Proficient with MS Office applications and web-based tools. Preferred Assignment Management Platform experience (Assignment Pro) or others
Demonstrated ability to establish and maintain trusted relationships
Strong project management and time keeping skills
Innovative problem solver who is solutions oriented
Detail oriented with excellent follow through and communication skills
Ability to handle sensitive and confidential information and situations; ability to appropriately use discretion and sound judgment when dealing with managers and employees
Ability to work independently and to handle changing workload and multiple tasks, flexibility a must
Must have the desire and drive to continue to learn and embrace change

161

HR Services Team Lead Resume Examples & Samples

Good working knowledge of the Microsoft Office Suite, LivePerson, Kronos, Tesseract, and case management systems
Ability to handle multiple priorities and projects
HR or call center experience preferred
Some leadership experience
Proven experience in researching and resolving complex issues
Exhibits leadership skills and desire to coach and develop staff
Intermediate computer and phone knowledge

162

HR Services Associate Resume Examples & Samples

The job incumbent will be responsible for the administration of Employee Benefits Program including report analysis and benchmarking
Contact and facilitate with internal and external stakeholders for the working process of Employee Benefits Program
Supporting other administrative works as requested by supervisor
Bachelor’s degree in Human Resources, Arts, Languages, or other related fields
Fresh graduates or prospect with a few years of experience in HR Coordinator, Administration, or other related field
Proficient in both English and Thai with good written and oral communication
Eyes for detail, well-organized, able to manage and meet the deadline
Service-minded with positive attitude, strong interpersonal skill and self-initiative
Reliable, energetic, proactive, self-motivated and pragmatic in approach

163

Head of HR Services Resume Examples & Samples

Ownership of KONE’s HR Services concept, development and overall operations globally
Accountable for HR Services operations and service delivery globally
Responsible for HR Services governance
Responsible for continuous development and optimization of the HR Services concept and service delivery, by monitoring, and analyzing performance aligned with KPIs
Accountable for HR Services performance targets
Monitoring and sharing global KONE and industry best practices and trends related to HR Services
Experience in leading and developing HR Services in global environment both on conceptual and practical level
Solid understanding of HR processes and operations
Understanding of HR Services measurement practices
Strong analytical skills and ability to communicate the story behind the numbers and give direction
Account management skills
Good influencing skills and ability to work in a global matrix organization

164

HR Services Process Specialist Resume Examples & Samples

Experience and knowledge in different HR processes with special focus on Learning & Development including online training areas of expertise both in business HR and HR SSC environment
Strong account management focus, experience in continuous improvement (e.g. six sigma, lean etc.)
Service concept/process development experience is an advantage
Presentation and communication skills, ability to review and train processes from different user groups perspectives, attention to detail. Reporting capability based on pre-defined requirements
Strong communication skills to be able to create clarity for shared service center, Unit HR and other stakeholders in a transforming working environment
Strong working language skills both in writing and spoken required for at least two of the following European languages: English, French, German, Finnish, Italian, Spanish, Dutch, Swedish, Russian, Czech, Hebrew, Polish, Norwegian, Slovakian, Turkish, Danish and Arabic

165

HR Services Administrator Resume Examples & Samples

Act as a key local HR contact in resolving employee matters and queries including social benefits, onboarding process and leave management
Manage key employee life cycle processes such as onboarding new starters, social benefits program administration, P-FILE management, letter generation and exit support
Manage HR vendor relationships for key employee processes, including social benefits and Hukou/residence card application
Maintain, manage and regularly audit all personnel files
Partner with peers in HR and cross-functional teams to drive alignment of HR programs
Fluent in English and Mandarin
1 year of work experience in HR / similar role preferred

166

Lead HR Services Senior Business Analyst Resume Examples & Samples

50%-Manage all aspects of individual projects to include requirements, work plans, issues, and status reports. Supports project deadlines and schedules
25%-Participate in end-to-end implementation planning to include change, training, and support. Seek out opportunities to improve customer satisfaction and relationships
15%-Assist with training, coaching and development of Analysts to accomplish business goals. Serve as a role model, create enthusiasm among team members and facilitate positive and effective team interaction
10%-Participate in and perform appropriate quality assurance testing
Prior Business Analyst experience within a large multi-state organization
Prior experience designing implementing projects, change management, communications
Coaching and Developing associates
Developing and Executing Test plans and scripts
MS Project, Word, Excel, Access, SQL, Reporting tools,
Detail oriented and strong follow-up skills
Solid understanding of HR and Payroll policies and procedures, multiple HR/Pay applications

167

HR Services Agent Italian Resume Examples & Samples

Supporting and advising employees and managers in using HR tools and support them in different HR processes related questions and administrative actions
Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date
Strong working language skills both in writing and spoken required for both Italian language and English language. All other European languages are considered an asset
Promoting two way communication with an exchange of information, opinion and feelings

168

HR Services Agent French Resume Examples & Samples

Processing different transactions and handling employee and managers queries
Process scope includes following HR processes areas: master data and reporting, recruitment, talent management, reward and recognition, learning and development
Strong working language skills both in writing and spoken required for both French language and English language. All other European languages are considered an asset
Empathy and true service mindset to ensure great employee experience for the service delivery

169

HR Services Center Generalist Resume Examples & Samples

Provide employees/managers/third parties as a primary contact with comprehensive and reliable information from different HR areas and handle incoming queries based on PMI guidelines/policies/procedures
Proactively follow-up on end to end resolution of all cases related to the assigned country(ies), ensures services are delivered efficient and timely and meets or exceeds
Performs daily actions and audits critical data for payroll
Computer skills, including MS Office – SAP knowledge is an asset
Interest in HR area and an openness for development
Collaboration, team work and willingness to be part of a diverse group
Ability to plan the work properly and prioritize your tasks

170

HR Services Resume Examples & Samples

Operational Excellence – Design for HR timekeeping process optimization and standardization while balancing the business need for flexibility and appropriate localization
2+ years of HR systems analyst or technology experience with strong time and attendance concentration in large-scale, complex, and fast-paced environments. Kronos experience preferred
Bachelor's degree in business, HR or related field
2+ years of HR systems experience as a business analyst or product analyst
Kronos or Time and attendance system experience strongly desired

171

Associate, HR Services, Leave Administration Resume Examples & Samples

Advises employees on eligibility for company-wide leave(s) programs, the leave process, STD/LTD benefits and coverage and claim procedures in a professional and courteous manner
Interprets company policies for employees and managers and offers guidance for intermittent and concurrent leaves
Sends communications ensuring accurate and timely correspondence with managers, HRBPS, HR Operations and other partners (i.e. benefit vendors)
Works closely with 3rd party vendors responsible for rendering decisions regarding approval of leave. Evaluates and makes recommendations regarding eligibility
Prepares OSHA workers’ compensation logs and annual reporting
Collaborates with HR Business Partners to ensure ADA compliance for reasonable return to work accommodations
Processes employee requests for Military Leave of Absence. Monitors the status of the employee and assists in returning them back to work upon their return from active duty or training
Updates Absence Management elements in Human Resource Information System to ensure Leaves of Absences are properly recorded for reporting purposes
Submits payment adjustment information to HR Operations ensuring employees pay records are processed correctly
Collaborates with internal partners (Corporate Benefits, Benefits Administration, Legal as applicable) to ensure compliance with related company policies and state and federal regulations, including but not limited to ADA, FMLA, USERRA, COBRA, ERISA, and HIPAA
Education and Experience
4 Year/Bachelors’ Degree or equivalent work experience (4 years of experience in lieu of Bachelors) (Minimum Required)
0 - 1+ Years’ Experience in Leave of Absence, Benefits, or HR Administration that directly aligns with the specific responsibilities of this position. (Required)
Travel Amount: up to 10%
Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues)
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Demonstrates the ability to use sound judgment and discretion regarding confidential information
Finds common ground and can gain collaboration among management, colleagues and peers
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Demonstrates excellent customer service skills
Working knowledge of Federal and State regulations for leaves of absence. #Li-AY1

172

HR Services Agent Turkish Speaking Resume Examples & Samples

Validating if all required information or documentation is provided prior executing transactions
Reporting time and other process performance data based on request
Experience in working in a shared service center or call center is an advantage
Strong working language skills both in writing and spoken required for both Turkishand English language. All other European languages are considered an asset

173

HR Services Resume Examples & Samples

Participation in team meetings, process analysis and improvement actions
Experience and knowledge in different HR processes with special focus on one of the following areas of expertise is an advantage. The areas are as follows: master data and reporting, recruitment, talent management, reward and recognition, learning and development
Strong working language skills both in writing and spoken required for both Hebrewand English language. All other European languages are considered an asset
Bachelor degree or high school education, preferably in Human resources, Business administration or General economics

174

Associate Analyst, HR Services & Solutions Resume Examples & Samples

Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum of an employee’s life cycle including; resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits and terminations
Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved
Resolve issues regarding HR inquiries, and where possible, assist with finding solutions to simple to moderately complex issues
Complete simple projects, as needed
Triage cases based upon inquiry to determine level of urgency and specific issue
Utilize knowledge base and general knowledge to support issues resolution, provide counsel, or identify when case escalation is appropriate
Provide high touch employee service that meets expected service levels and business performance goals
Support the integrity of employee records and Workday data
Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion
Support higher complexity/level transaction processing including organization changes, supervisory organization changes, job changes, international assignments, etc.…
Assist with training new HR Tier 1 People Services staff
Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements
Assist with the identification of process improvements and, with guidance, participate in the implementation of improvements
With supervision, modify, adapt, and develop new processes as appropriate to address specific issues related to transaction processing
Contribute information to build the AskHR knowledge base and develop user-experience documentation (How To documents)
Operate in partnership with HR teams and colleagues across all regions to ensure the consistent and effective delivery of HR support and HR systems related actions
Operate in a professional manner that is responsive and flexible to cultural differences
Ensure that the company works within the guidelines of each country it exists in to support legal, ethical, and jurisdictive limitations
Develop knowledge, skills, and understanding of the region / country it supports by participating in knowledge sharing activities with other members of the team
Proficient in speaking and writing in English
A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed
Ability to manage multiple tasks simultaneously acquired through previous experience in related field
Strong problem solving and troubleshooting skills
Broad knowledge of HR concepts and terminology
Strong emphasis on customer service
Work effectively in dynamic, time-sensitive, high volume environment
Collaborative – team oriented
Results-oriented, strong follow-through skills
Excellent communication skills, ability to explain processes and policies effectively
Excellent MS Office Suite Skills: Excel, Word, and Outlook
Eligible for the Belgian Youth Employment Plan (Rosetta Plan
LI-KV1

175

HR Services Coordinator Resume Examples & Samples

Provides day-to-day support to employees on a vast array of HR-related inquiries via multiple channels
Takes ownership of inquiries ensuring accurate, prompt and consistent resolution
Adheres to all service level agreements (SLA's) established by the HR Centers of Excellence. Appropriately documents case details in the case management system
Provides continuous status updates, guidance, and information to employees, key stakeholders, and peers within the HR Centers of Excellence
Complete I-9 re-verification for temporary work authorization extension renewal
Maintains and processes unemployment notices of entitlement in collaboration with our 3rd party unemployment vendor
Provides transactional compliance support, by assisting with the company's annual Business Ethics Disclosure process and EEO-1 filing
Data entry into the HR System, to include processing of employee direct deposit entries and garnishments
Process retiree and HR team members cruise requests
Associates or Bachelor’s degree in Human Resources, Business Administration, or other relevant field
Human Resources, Customer Service, or Call Center experience is required. 1-3 years in a customer service role is required
Strong communication (written and verbal), organizational skills, attention to detail, good business acumen and time management skills are required
The ability to effectively interact with employees and managers at all levels
A high level of discretion with confidentiality is critical
Excellent follow-up skills and problem solving abilities
Portray a positive, professional, customer and delivery orientated image of the company
Proficiency with navigation of various online tools and technology, and use of MS Word, PowerPoint and Outlook
Ability to work on the phones for up to 85% of working hours
Ability to work flexible hours as required by business or hiring needs

176

HR Services Team Lead With Polish & English Resume Examples & Samples

Managing individual team member performance and development
Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs
Build effective relationships with stakeholders (in the wider HR team) and regional and global peers
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns
Unlimited contract
5 weeks of vacation
2 days per month home office option
Relocation package
Multisport card
Employee referral program bonus
Language courses
Varying local discounts e. g. for canteens, cafes etc
An inspiring, energetic international team
In house canteen
Brand new office with chill out areas, relax room and activities like football table
Corporate events
Workplace refreshments
Life insurance and pension plan
Exposure to Amazon teams in various European countries
Possible internal and/or international growth

177

Senior Administrator HR Services Resume Examples & Samples

Perform a range of diverse administrative activities for the department including but not limited to entry into Oracle Fusion based on information provided by third party leave administrators and calculation of complex scenarios surrounding PTO balances
Assist and resolve problems and inquiries of employees
Review and control incoming and outgoing correspondence
Follow up on operational commitments
Serve as a central point or liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters
Schedule appointments and maintain calendars
Schedule, coordinate and facilitate meetings, facilities usage and events
Prepare and control administrative budget and expenditures, with knowledge of computerized information systems used in financial and/or accounting applications
Assist in administrative problem solving, program/project planning, development, and execution of stated goals and objectives
Perform research and analysis on specific issues, as required, and independently prepare letters and/or reports, which may be highly sensitive and confidential in nature
Respond to management requests for information that may be politically sensitive in nature
Assists in administrative problem solving, program/project planning, development, and execution of stated goals and objectives
Will attend and take minutes for various meetings as needed
Must have a Minimum of 7 years HR Administration experience
Must have a PHR/SHRM Certification
Must have professional experience with Leave of Absence programs and laws surrounding Family Medical Leave
1+ year relevant experience with Oracle Fusion
Ability to make administrative/procedural decisions and judgments
Trace commitments, assessing priorities and ensure timely completion of commitments/deliverables

178

HR Services Regional Lead-central TX Resume Examples & Samples

Business strategy Enabler - Ensure cross BU collaboration on unique and differentiated business requirements
HR Site/Country Leadership and Compliance – Drives an engaging workplace at our sites across Central Texas locations - ensuring compliance with local employment regulations and practices and any HR initiatives and policies – Site/Country Assessments, Tell Dell site reporting/action plans,. Member of site crisis management teams. Provide consultation to site leaders on HR related matters, policies and practices
Engagement & Great Places to Work programs and Strategies – Ensures strong engagement and Great Place to Work strategies are defined, implemented and measured across Central Texas sites. Leads team to provide direct support and consultation to site leadership teams to ensure GPTW, strong employment brand and team member/leader engagement across site/country; local execution of Dell Culture Code
Leverages centralized HR Service Desk (Team Member and ER Services) for the provision of direct advice/counsel to team members. Partners with Ethics, ER, and Dell Legal on matters requiring local attention/engagement from HR resource(s) and will serve as local representative for unemployment claims and legal hearings

179

HR Services Coordinator Resume Examples & Samples

New Hire preparation (pre-hire process, offer letters, communications, on-boarding). Conduct new hire orientations
Ensure that employee time data is accurate in timekeeping system prior to weekly deadline to include policy adherence for overtime, flex scheduling, vacation, floating-holiday processing, hours distribution, leave processing, termination, etc
Attendance/timekeeping administration and tracking
Plant liaison for temporary agency
Coordinate FMLA process
Maintain confidential employee files (active/term/leaves, I-9)
Act as primary point of contact for HR questions and requests in the absence of the HR leader
May assist supervisors/managers in conducting employee evaluations and disciplinary actions
Organize company functions including meetings, picnics, celebrations, service awards/quarter century club
Communication efforts including but not limited to visual workplace, company announcements, compliance bulletin boards, town hall meetings
Coordinate safety shoe, safety prescription glasses, employee lockers and mailboxes
Office supply ordering
Bachelors Degree or at least 3-5 years HR assistant or administrator experience
Strong computer skills related to all MS Office programs
Well-developed organizational skills
Internal customer service orientation
Must be self-directed

180

HR Services Coordinator Resume Examples & Samples

Five or more years’ experience working in a fast paced customer service related environment
A positive attitude, experience working with sensitive information and safeguarding confidential information
Accuracy and attention to detail in all aspects of this job are essential
Excellent verbal and written skills, flexibility, and responsiveness to rapidly-changing schedules and requirements are vital
Demonstrated ability to organize and prioritize work and information are crucial for this position
Experience utilizing HR management systems and applications

181

HR Services Adminstrator Resume Examples & Samples

Input, update and maintain all HR related data via PeopleSoft in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required (for example leavers, address changes, …)
Fluent in English and Mandarin and other languages is an advantage
Experience of working in a transactional / process based environment
Experience in payroll related area

182

HR Services Support Resume Examples & Samples

The HR Services Support- Tier 1 role is the first point of contact for those that use the services of the NA HRSSC
Team Members will primarily advise and resolve customer queries, as well as process and administer various HR transactions including employee data changes, system password resets, and providing basic guidance on policies, processes, systems, etc
The successful candidate will ensure all processes are administered accurately and in a timely manner to meet customer satisfaction service level agreements
Team members are expected to consistently deliver high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer
Team members will also be responsible for contributing to continuous improvement through identification of recurring queries to simplify and enhance policies, processes and technologies
High School Education (diploma)
Knowledge/Experience with Microsoft Office tools 1-2 years Experience working in Corporate Customer Service
Fluent French and English speaker
1-2 years of experience in Human Resources
Effective listening and communications skills to be able to fully understand the needs of the customer and respond appropriately
Team work and the flexibility to work across teams The ability to probe and obtain detailed information in relation to queries
Willing to work in a changing environment to meet demanding deadlines and timescales

183

HR Services Consultant Resume Examples & Samples

Excellent knowledge and understanding of the group retirement products and industry in Canada and the company's business operations, systems & technology, and administration and service processes
Strong planning and project management skills with a proven ability to execute large/complex projects with tight timeframes
Superior verbal and written communication skills with the ability to clearly articulate and understand information that flows between the client and Manulife
Strong Customer Service orientation with a focus on service excellence
Proven ability to build strong client relationships; superior relationship management skills
Demonstrated negotiation and problem solving skills with the ability to recognize implications of issues and solutions
Strong conceptual skills and the ability to exercise flexibility and judgment in a dynamic, ever changing environment
Strong technical skills
Strong people influence & management skills
Ability to ensure that projects are delivered within the three key measurable targets: time, cost and quality
3 — 5 years progressive related business experience
Previous project management experience or business experience (i.e. pension implementation) with project leading responsibilities
RPA, Project Management, Canadian Securities Course would be helpful

184

Global HR Services Analyst Resume Examples & Samples

Minimum of two (2) combined years of experience in Human Resources, Business, and/or Customer Service roles
Minimum of two (2) combined years of experience participating in cross-functional, global, and/or remote teams
Minimum of two (2) combined years of experience in Workday and/or PeopleSoft
Ability to attend weekly evening or early morning meetings
Minimum of 3 years of experience in Human Resources
Workday, Salesforce and SAP system experience
Strong Microsoft Office experience
Minimum two (2) combined years of experience leading cross-functional, global, and/or remote teams
Collaborative/team work style/Customer Focused

185

HR Services Team Leader Resume Examples & Samples

Verify and perform data entry in multiple systems. Look for variances in the data for correction or further analysis
Analyze and audit data for accuracy. Resolve and/or escalate to the stakeholders’ team as necessary
Provide accurate and timely response to inquiries adhering to the SLAs
Manage the workflow of the team including service level adherence, absences, and increased volumes while maintaining team morale. Understand impacts of changes in PeopleSoft system and how these will impact internal/external interfaces
Provide clear communication to partners and employees when researching and resolving inquiries
Demonstrate a high degree of discretion and confidentiality
Manage escalations and investigate discrepancies
Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices
Conduct audits to ensure data accuracy and process adherence
Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager
4+ years of International Payroll experience required along with timekeeping experience. Applicant need to be in People Management role and should have minimum 1 years of experience in the same role
Experience with Kronos or similar time management software systems is mandatory
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Experience creating process documentation
Ability to self-audit for very high level of accuracy
Ability to prioritize workflow daily and ensure service levels are achieved at all times
Deliver customer/ team related trainings for Time and Attendance
Established subject matter expertise in time and attendance
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization

186

HR Services Team Leader Resume Examples & Samples

Service Delivery
Executes and delivers assigned HR Services in compliance with all standard operating procedures/policies or other procedures in place and according to defined Service Level Agreement(s)
Support Service
Delivers HR Service support to the HR community, managers and employees
Shows a customer service mind-set and a proactive way of working to serve customers with a “can do” attitude
Process Optimization
Recommends enhancements and simplification of existing processes and procedures based on feedback and experience with customers
Leads some process improvement activities and participates in various quality control and audit activities
Records employee enquiries in an appropriate IT system (ticket tool)
Maintains a high level of data quality and accuracy in the systems
Provides on-demand reports related to the process, where required
Oversees/quality checks the work of other HR Services Specialists

187

HR Services Administrator Resume Examples & Samples

English skills
Knowledge in Microsoft Office (advanced)
Excel skills (advanced)
A high level of confidentiality
Flexibility and willingness to learn
Proactive and retailer
SAP knowledge (preferred)

188

HR Services Analyst Resume Examples & Samples

Supports US benefits processes and procedures
Assists with the administration of the monthly billing, including preparing invoices, auditing and maintenance of benefit cost tracking
Responds to general benefits questions, functions as self-service contact for ADP
Corresponds with vendors via email and telephone as needed
Processes benefit program enrollments and updates internal benefits system and vendor sites
Supports the company annual Open Enrollment communications, system set-up, and employee approvals
Assists and presents benefits at company New Hire Orientation
Updates employee personal information with benefits carriers and in internal benefits/payroll systems
Benefits reporting contact, including new hire reports sent to vendors and semi-monthly payroll deduction changes sent to payroll prior to each pay period
Creates and maintains employee benefit files
Processes new hires, changes and terminations in benefit systems and vendor sites
Assists with additional projects and needs as assigned as business needs arise
Bachelor’s degree in Human Resources, Business, Finance or related field
Minimum 1-3 years HR experience; experience with a professional service firm strongly preferred
Knowledge of HR practices, procedures, required documentation and compliance requirements required
Experience with HR systems, preferably experience with ADP – HRB
Excellent analytical skills; proficiency in Microsoft Word, Excel and PowerPoint
Strong oral and written communication demonstrating a high level of confidentiality and customer focus
Strong organizational skills with attention to detail; must be able to prioritize and multi-task
Ability to work in a team-focused, collaborative environment
Ability to work independently with a sense of urgency in a complex and changing working environment
Must have the ability to work full time
Must be able to work in an office environment

189

Working Student HR Services ELC Services Resume Examples & Samples

Main aim of the assignment would be the fulfilment of business research needs through the creation of a Bachelor / Master thesis
Possible topics (as examples / ideas) should deal with topics such as process improvement, mobility calculations re immigration / relocation, document management, signature process, cultural mindset of HR Services etc
Team player who enjoys working in an international environment

190

HR Services Analyst Resume Examples & Samples

Responsible for the execution of transactional customer facing duties within the talent acquisition and administration work streams
Creation, organization and efficient maintenance of workflow processes
Min. Bachelor’s degree
Related HR experience: recruitment, compensation, benefits & data privacy
Strong customer service, organizational and communication skills
Fluency in English is mandatory, plus knowledge of French is advantageous

191

HR Services Analyst Resume Examples & Samples

Responsible for the execution of transactional customer facing duties within the talent acquisition and administration work streams within HR Services
Responsible for onboarding process for EMEA population of employees
Responsible for processing system changes, entering mass uploads, and running ad hoc reports
Participate in the data collection of system audits
Fluency in Czech and English is mandatory

192

HR Services Administrator Resume Examples & Samples

Exposure to in-house HR management, supporting a manufacturing organization
Data analytical skills are required
Payroll, bonus and benefit administration experience – minimum of 2 years
Attention to details, and past work experience in a fast-paced environment
HR Shared Services and Customer Service experience a plus

193

HR Services Associate Resume Examples & Samples

MS Office experience required
1+ years HR employee life cycle or customer service experience
Proficiency English
Proficiency in French OR Portuguese
HR software experience

194

HR Services Analyst / HR Co-ordinator Resume Examples & Samples

Resolve staff enquiries on HR systems; as a key point of contact for HR administration
Effective management of employee data across multiple HR Information systems, for example, SAP and Taleo, whilst maintaining the integrity of that data
Liaise with Payroll to ensure accuracy of all employee data from SAP into Chris21
Prepare reports from all systems into a dashboard format on a monthly/quarterly basis
Analyse the reports and provide insight on trends, such as staff turnover, demographics, and culture; and
Assist HR team with general administrative requirements related to recruitment, new starter set-up and travel co-ordination
High levels of initiative and learning agility
Commitment to working as part of a busy and professional team
Excellent MS Office skills (advanced Excel desirable)
At least two years’ experience in a key administration role
Tertiary qualifications with an interest in HR and / or data analysis; and

195

Global HR Services, Operations Manager Resume Examples & Samples

Lead an operation team to manage ‘Pre-employment verification’ process for all potential hires in JAPAC, ensure high quality, timely and efficient delivery of background verification, provide high quality of services and compliance with company policy
Ensure background check processes are closely monitored and completed within SLA, attention to details and evaluate the discrepancies based on vendor’s report, strong analyzing skill required for decision making and communicate with high level management. Responsible for background check cost savings/financials in the region, oversee background check email queue/manage escalated issues
Work with internal stakeholders to ensure smooth running and completion of background check, manage background check vendor in the region, and ensure escalation are addressed on timely manner
Lead internal team work on projects on processes and applications enhancement for the aim of standardization, simplification and automation
Manage, coach and motivate team members based in Singapore and India to maximize their performance and potential

196

HR Services Coordinator Resume Examples & Samples

Assist new hires and managers by ensuring they are able to access available resources as needed; facilitate and drive process improvements as needed
Respond to employee and manager inquiries regarding employee data changes and HR Resources
Enter and maintain employee data in our HR System (Oracle HCM) including new hires, employee status changes and organizational changes
Partner with the HR Business Partners to assist on an as needed basis with administrative process requests
Run routine and ad-hoc reports as needed
Manage HR Services internal shared folder to keep up-to-date with appropriate process guidance and tools
Coordinate with and assist international colleagues to ensure employee organizational changes are managed consistently across the globe
2+ years of previous experience working in a fast-paced HR Administrative capacity
Previous track record of initiating process improvements
High personal integrity and ability to maintain confidentiality
Demonstrable experience and ability with prioritizing tasks, multi-tasking and meeting deadlines
Enthusiastic, flexible and adaptable to a changing environment
Strong MS Office Skills - Microsoft Excel, Word & PowerPoint
A mind towards continuous improvement
Excellent communication skills and the ability to inspire people with a friendly, open-minded, reliable personality
Ability to troubleshoot independently and escalate issues as appropriate in a timely manner

197

HR Services Agent Resume Examples & Samples

Maintaining and monitoring reminders and notifications based on work instructions
Supporting process improvements and harmonization activities
Participation in team meetings, process analysis and improvement actionsase add all relevant information
Strong working language skills both in writing and spoken required for both Bahasa Indonesialanguage and English language. All other languages are considered an asset
Actively listening to the input of others and summarizing information to ensure they have been understood

198

HR Services Process Manager Resume Examples & Samples

Manages operations in HR Services location to enable service delivery to the units
Enable high quality and efficient HR Service delivery from HR Services (SSC) by contributing to the development, maintenance and improvement of HR Services under the guidance from Head of HR Services and the Center of Expertise organization
HR processes in scope cover following process areas: master data, reporting, learning and development, reward and recognition, and talent management
Leads and develops his or her team of team leads, process specialists and agents
Develops and coaches the team leads in managing their process agents
Coordinates the development, maintenance and contribution of in-depth knowledge of a process, solution and the related operations from HR Services perspective
Manages people and projects in HR Services location, implements strategy, changes and highlights areas of development for his / her team
Leads by example, strives for high results and unit satisfaction
Participate to supporting and advising employees and managers in using HR tools and support them in different HR processes related questions and administrative actions
Participate to processing different transactions and handling employee and managers queries
Respecting targets for quality and service level agreements
Working closely together with other HR colleagues within HR Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience
Maintaining working instructions and knowledge base
Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management)
Experience in leading a team in HR SSC or SSC environment as an advantage
Experience in using Workday as an advantage
Experience in working in a shared service center or call center
Experience in working in a global matrix organization
Good collaboration and influencing skills
Proficiency in English Language

199

HR Services Expert Resume Examples & Samples

Provide rapid, high quality and validated response/support to all HR related queries and requests
Maintain complex HR data via SAP system
Provides reports and documents to HR, Novartis Legal & Line customers
Analysis and resolution of all request escalated by the WFA Specialist providing feedback, coaching and training where necessary

200

SAP Local HR Services Resume Examples & Samples

Filing and archiving of documents
Scanning and collection of documents for specific project
Provide daily support to LHRS consultant in Bucharest
Intermediate English preferred
Work well on own initiative and independently without supervision

201

Local HR Services Consultant Resume Examples & Samples

Update corporate portal pages
Administration of work contracts, contractual changes
Administration of leavers
Onboarding welcome session for new hires
1 - 3 year of work experience in HR is preferred
Good command of English and Russian; both written and verbal
Excellent communication skills; both written and verbal

202

HR Services Resume Examples & Samples

Audit data transactions entered by HR Services and Payroll Specialists and adhere to SOX guidelines
Document of current state processes – interprets and implements process improvements and automation
Maintain and update organization charts – work with Talent Managers
Work with multiple vendors to write and maintain interfaces as well as audit and process changes associated with those interfaces
Prepare payroll funding reports for corporate reporting
Researches, resolves, and responds to general and complex employee inquiries
Generate/Write reports using current reporting tools for HR Services/Payroll metric submission
Great excel and word skills
Troubleshooting/analytical skills
Demonstrated ability to work in a fast-paced environment
Ability to establish and maintain positive professional relationships
Must be customer oriented and ability to meet deadlines
Proficient in Microsoft Office Suite (Outlook, Word, Excel, & PowerPoint)
Experience with Deltek Costpoint, Time and Expense, and ADP
Bachelor’s degree or 6-10 years experience

203

HR Services Team Leader Resume Examples & Samples

Strong analytics skill
5+ years of work experience in HR / similar role preferred
Experience working with KPI and SLA
Computer literacy (Excel, Work, PowerPoint, Outlook)

204

HR Services Director Resume Examples & Samples

Manages with a customer centric attitude the operations of the HR SSC, developing and embedding a Customer Experience Model "run like a business" with a clear focus on "Service excellence"
Leads and motivates the HR Services Team (60 team members) to deliver high quality, responsive and efficient HR Services activities to internal customers. Acts as a Talent and Team Builder to ensure the ongoing development of the HR Services Teams’ skills/competences and that resource levels are optimized to meet business needs, and that there is sufficient contingency for key processes in the event of absence, turnover or unforeseen events
Responsible for delivering high quality and timely services in line with defined Service Levels within Service Level Agreement, measuring performance versus SLA, improving operational effectiveness and efficiency to deliver "Consistent & Easy Customer Experience", ensuring appropriate escalation pathways are in place to resolve problems
Challenges Status Quo: Responsible for overseeing the HR service delivery model, utilises best practices and a continuous improvement ethos to improve internal efficiencies and external service delivery
Acts as a key stakeholder with Senior Stakeholders within CIS Business - builds positive working relationship with: Country HR Directors, Business Leaders, and external to CIS with regional SSC teams
Participates as an active member of the CIS HR Council, providing a proactive contribution to HR policy and decision making with the aim of driving One Employee Experience
Responsible for delivery of change or transformation projects within CIS HR Services, including deployment and utilisation of Digital Technology to increase service delivery and efficiency
Team Player: active contributor to Europe HR Services strategy and "one team", continue to build and strengthen "partnership working" between HRS Team and overall CIS HR Community, engendering "one team"
Ensures operational costs are in line with relevant budgetary controls
Several years experience in HR (ie management team)
Experience in Shared Services Centre environment is required
Leadership: Ability to lead, motivate and build talent
Management experience within a Human Resources DepartmentExperience of operating within a large complex organisation at senior-management level
Experience of operating within a fast-paced, dynamic and results oriented shared services environment
Very good knowledge of Labor Law of Russian Federation, experience of work with HR systems
Payroll/ HR Administration experience (ideally experience of working with BOSS)
Passion for Customer Service and Continuous Improvement
Strong influencing/convincing and stake holder engagement skills
Financial acumen - Strong with numbers with analytical thinking
Relentless drive & commitment to achieve results and challenge the status quo

205

HR Services Representative Resume Examples & Samples

Shared Services
People Soft / Business Objects
Compensation / Benefits

206

HR Services Resume Examples & Samples

Assure support and coordination in solving complex cases and perform a Tier 2 role in terms of P&T area, contacting payroll provider regarding country-specific regulatory issues, verifying reports deliver by payroll provider, managing constraints from PMI side as input to payroll calendar. Support external and internal audit – pass request for employee data, files etc, to payroll provider and ensure receipt; receive auditors in affiliate
Provide information to payroll provider on new social agreements. Respond to payroll supplier requests for information/ clarification around processes affecting payroll and time management. Support payroll provider (via clarification and responding to questions) during configuration of policies and labor agreements
Manage Payroll Compliance and Reporting activities, informing Service Provider with Client Group interpretation for implementation of legal changes and about each change in Collective Agreements. Inform Service Provider of all audit data requests. Respond to audit request from federal, state and local government authorities
Inform Service Provider Company of policies and procedures for Time Management (Time & Attendance incl.)Inform Service Provider Company of new work schedules, new shift patterns, yearly holiday calendars, work calendars
Closely cooperate with SSC, HR BPs, other Local HR Services by providing them with all information and service required in order to ensure alignment and continuous process flow within HR
University degree, BA in Business Administration
5 years of experience in HR /focus on time &payroll administration or Finance in structured field
Computer skills: Good knowledge of major PC software
Strong action orientation; high problem solving approach; interpersonal, verbal and written communication skills
Fluent written and verbal English and Italian

207

HR Services Compensation Analyst Resume Examples & Samples

Oversee and administer Annual Merit Increase, STIP, LTIP, Sales Incentives, Employee Share Plan, Recognition Program, and/or Discount programs throughout the year
Consult with HR team and lines of business on day to day compensation needs for North America and maintain FLSA classification
Participate in and analyze compensation surveys, leveraging relationships with external organizations
Lead and administer salary increases, bonus, and stock allocation cycles in collaboration with Global Total Rewards team
Draft and distribute communications
Provide accurate, complete, and timely submission of required reports, forecasts and various analyses
Responsible for administering company rewards & recognition programs
Familiar with a variety of compensation concepts, practices, and procedures
Performs a variety of complicated tasks using Access and Excel
Conduct standard and ad-hoc reporting by consolidating data from various areas including TalentLink, Excel files, Access, and survey data
Perform reporting and metrics analysis
Support Total Rewards Team with systems related interfaces, issues, business requirements and user acceptance testing
Complete ad-hoc and standard report requests

208

HR Services Manager Resume Examples & Samples

Provide high quality and consistent HR advice and end to end HR services
Deliver effective HR services including Recruitment, BI People maintenance, post-employment variations,payroll and Talent Management administration
Responsible for HR Communication
Monitor and record of HR policy, procedures, employee regulation to ensure compliance
Develop and monitor standard HR operating procedures to ensure a high quality and consistent service delivery
Build and maintain collaborative and professional partnerships with HRBPs and other key stakeholders across the Functions
Provide reports and data analysis as required on the HR report
Carry out any project work as required by the Head of HR

209

HR Services Project Coordinator Resume Examples & Samples

Senior Co-ordinator role with responsibility in conjunction with the HRS Director and Manager for team training plans and development
Able to prepare project plans and proposals to support defined requirements or objectives and then contribute to the solutions and delivery of these through the effective involvement of others
Managing comms with extended customer groups to resolve project and performance issues and drive improvements
Preparation of plans, reports and other key communications (inc presentations) with the potential to deliver these messages where applicable
Support the successful delivery of the Service Provision Agreement (SPA)
Good level of IT literacy - Microsoft suite including Project and Visio would be helpful
Proven track record of change and projects with high levels of customer engagement
Be curious and open to new ideas and ways of working
Be respectful to others and able to engage and support people where needed
Knowledge of HR and PeopleSoft HR system would be an advantage
Able to make proposals and decisions within area of responsibility and knowledge using data from various sources (systems/policies/precedent)
Project management experience with a relevant qualification is desirable

210

HR Services Account Manager Resume Examples & Samples

Leverage knowledge of HR client group business to advocate for enhancements to services provided by partner groups
Partner with peers to improve client experience and drive long-term solutions
Partner with HRS leaders to implement short term action plans to address customer pain while long-term solutions are being developed
Ability to influence internal partners and leaders with areas of concern raised by client groups
Drive customer satisfaction and enable mission success within the Account Manager accounts
3+ year account management experience

211

Welcome Back, Manager Loaa, HR Services Resume Examples & Samples

Developing team capabilities: This position will work at an individual and team level to develop HR and leadership skills, provide stretch opportunities to advance the team and provide career development opportunities for team members
Manage and improve key performance indicators: This position will be accountable for the metrics of the Team and for continuously challenge them by insisting on the highest standards
Receive and respond to employee, manager and HR Business Partner inquiries regarding LOA policies and processes
Partner with internal and external partners when managing escalated cases and internal owned processes
Ensure exceptional customer experience by responding timely and accurately to questions, and provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers and HR
Coordinate and partner with vendors, Legal, Payroll, Benefits, time clock system and other departments/systems as appropriate
Assist employees in understanding their legal rights and responsibilities
Facilitate escalated communication between staff and employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders
Drive LOA process optimization and standardization while balancing the business need for flexibility
Partner with HR Business Partners, Area Managers, HR and Associates to resolve issues- ensuring understanding of leave status (pay, benefits, return to work)
Collaborate with legal counsel and/or employee relations team on policies and procedures
Review and implement new policies, programs, processes, and procedures and update LOA toolkit forms, templates, and policies, as appropriate
Be the subject matter expert in assigned functional areas, identifying opportunities for improvement and best practice sharing while supporting learning and execution of optimal processes
1+ years Management experience
Proven advanced studies in a field such as Business Administration, Human Resources or a field related to the scope of the position
Proven record of process improvement
Demonstrated consistent delivery on commitments
Outstanding Customer Service skills
Advance level of Microsoft Package (especially Excel)
2+ years HR employee life cycle or customer service experience
Previous PeopleSoft experience
Previous Project Management experience

212

HR Services Contact Center Supervisor Resume Examples & Samples

60% Supervises associates to ensure calls and transactions are processed in a timely and accurate manner
10% Provides coaching to team and resolves issues/needs
10% Responsible for the performance goals of their team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures
10% Manages performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively
10% Assist Associate Support Manager by identifying work procedures, prepare work schedules and expedite workflow
Prior supervisory experience in customer service, call center or HR
Patience, teamwork, motivation, upbeat and a great attitude
Exceptional customer service skills and proven ability to perform in an unpredictable, fast-paced environment
Hard working, self-starter, and a problem solver

213

HR Services Administrator Resume Examples & Samples

Bachelor's Degree holder, major in Human Resources, Psychology, any related field or equivalent relevant experience
Data analytical skills required
Payroll, bonus and benefit administration experience - minimum of 2 years

214

HR Services Coordinator Resume Examples & Samples

Ensures complete and accurate paperwork is submitted prior to data entry. Enters all employment transactions in appropriate systems. Ensures all data is maintained with the highest level of integrity
Creates and maintains electronic employee personnel files
Coordinates onboarding processes, including new hire orientation, and collects / processes all required new hire paperwork (e.g. I-9 forms)
Provides administrative support to Human Resources by ensuring all employee and HR-related records are up to date and in compliance. Responds to and processes employee or employee-related inquiries and routes them to appropriate contact(s) as necessary
Troubleshoots and resolves HRIS-related items and assists employees with system questions and password resets
Responds to unemployment claims and manages employment verification requests, as well as other general inquiries
Bachelor's degree or equivalent experience in business, organizational development, and/or Human Resources
A minimum of 2 years Human Resources experience is required
Strong customer service and communication skills
Strong PC skills including Microsoft Word, Excel, and PowerPoint are required
Must have a demonstrated ability to appropriately handle sensitive / confidential information, maintain composure under pressure, and work without close supervision
Must have the ability to perform many tasks in a short time frame; and the ability to prioritize work

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15 HR Services resume templates

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