Intake Manager Resume Samples

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J Gulgowski

Jensen

Gulgowski

5485 Smith Pine

Phoenix

+1 (555) 644 1873

5485 Smith Pine

Phoenix

Phone

p +1 (555) 644 1873

Experience Experience

Detroit, MI

Intake Manager

Detroit, MI

Gibson Inc

Detroit, MI

Intake Manager

Plan, direct and coordinate activities to ensure quality intake and estimation services and continuous improvement of these services
Manage and participate in the development/revision, implementation and communication of goals, policies, guidelines and standards for the both Departments in accordance with the facility's policies, procedures, and objectives as well as Joint Commission, CMS, and other licensing standards
Assumes and/or performs additional duties as requested
Ensure effective team identification of and act as escalation point for risks, issues, assumptions and dependencies within the group working with the team to devise and implement effective mitigation strategies and taking corrective action to achieve resolution to the satisfaction of the project
Provide knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice
Promotes a positive working environment and guest relations
Manages the daily operations of the Intake and Admissions Department

New York, NY

Centralized Intake Services Manager Ontario

New York, NY

Wiza-Watsica

New York, NY

Centralized Intake Services Manager Ontario

Lead a team of SME’s in response to incidents by assessing risk, and providing effective oversight consultation services related to suspected criminal activity or securities related activities and validation of incidents
Provide support to Scotiabank Business Lines in the identification of, and recovery of loss events
Maintain high standards of reporting within I&LP, as the accuracy and thoroughness of reporting will be relied upon by senior Bank staff to make critical decisions
Provide content and support communication and educational programs of I&LP
Team Leadership and Performance
Promote a team environment and fostering a spirit that enhances both team and individual performance
Establish effective relationships with peers to identify continuous improvement opportunities

present

Detroit, MI

Centralized Intake Services Manager, Ontario

Detroit, MI

Kihn-Nolan

present

Detroit, MI

Centralized Intake Services Manager, Ontario

present

Identify trends based on all incidents reported to Centralized Intake Services and communicate them to the I&LP Senior Management Team
Develop and maintain a strong network of contacts within the bank and financial industry to ensure quick resolution of loss situations and to keep apprised of industry best practices in fraud trends
Promote continuous improvement of business processes and procedures by providing input and recommendation to the investigators and/or analysts or management team
Support the development and implementation of programs designed to prevent, identify weaknesses, reduce and recover losses by maximizing the efficiency of the intake and investigative process, including ensuring that policies and procedures are followed and implemented to support I&LP’s framework
Establish and maintain a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security as a whole
Educate bank employees on how to recognize indicators of fraud and ensure their compliance with effective escalation in a timely manner
Cultivate and manage the development of intelligence sources globally, with the objective of advancing the development of investigations on behalf of the bank

Education Education

Bachelor’s Degree in Computer Science

Chapman University

Bachelor’s Degree in Computer Science

Skills Skills

5+ years process management experience
4-6 years data warehouse experience
Proven track record of delivery to time, cost and quality
Flexibility to work on technology, change and business process programs
In-depth knowledge and proven application of knowledge of data warehouse/data mart standards, risk, issue, assumption and dependency management and change controls process
Strong analytical skills
Familiarity with DataStage, SQL, DB2
Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
Banking Industry experience

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Manager, Intake, Change & Gating Resume Examples & Samples

AML Offices
Group Vertical and PMO leads
US Core Program Office and Shared Services
Compliance
EPOS
A university degree with a PMP designation and 5 to 8 years of work experience in one or all of the following areas: financial services, AML, Program Management, Consulting or Audit
Strong conceptual and analytical thinking skills
Strong relationship building and management skills and collaboration ability
Curiosity and clarifying skills
Expert knowledge of power point, Adobe, Excel, Access, Microsoft projects
Supports ad-hoc needs (e.g., CAD, regulatory requests, OSFI briefing, etc.)
Helps lead continuous improvement (including eliminating, simplifying, and automating activities)
Provide coverage of other functions within the CPO when required and is supported by a shared program analyst
Experience with QA, secondary management reviews, Corporate Audit and/or regulatory reviews
Highly proactive
Willing and able to take a stand
Experience working in PMO
Ability to get ‘up the curve’ quickly
Effective collaboration and communication skills
Reliable – willing and able to meet tight deadlines
Comfortable and confident interacting with senior executives

Project Intake Manager Resume Examples & Samples

Experience with large / complex initiatives with
Undergraduate Degree or equivalent experience, required
3 years experience in a senior role contributing to delivery of large, complex technology-based initiatives, required
PMP Designation, desired
5 years project management experience, desired
Graduate education in business or technology, e.g. MBA / MSc, in progress or complete, desired

Intake Manager, Employee Services Resume Examples & Samples

Define expectations, assess, select, and develop the ES Representatives (ESR)
Oversee training development and delivery for ESR
Define, develop, and communicate operational metrics related to intake and customer service operations
Work with other members of the ES leadership team to define and measure service level agreements (SLAs)
Lead Call Center strategic development including workforce and technology planning
Develop and implement support policy, procedures, and technology in conjunction with other members of ES leadership to support effective customer service delivery
Advocate for and lead continuous improvement efforts related to intake processes and procedures
Lead the development of tools required for day-to-day operations
Establishes and maintain key relationships with strategic suppliers
Strong team development skills; excellent at clarifying common goals among diverse staff members, and building a collaborative environment
Strong communication skill set including influencing others, partnering, negotiating, and delivering presentations
Proven success working and leading teams in a virtual environment
Understands call center concepts and can easily employ them for day-to-day operations process improvements
Employee Services, HR or general shared services experience preferred
HR technical skills, including experience in Oracle HR Help Desk preferred Proven experience in developing and implementing customer service strategies and service level agreements (SLAs)
Strong customer management experience and ability to manage customer expectations
Exceptional ability to partner with key stakeholders to resolve issues and implement process improvements
Strong analytical, problem-solving and decision making skills
Ability to define, develops, and manages using metrics
Excellent organization, customer service and communication skills, follow-up skills, time management, able to multi-task and manage multiple cases at a time
Executes with Excellence: timely and accurate data entry; able to effectively use tools required to perform role (Oracle, MS Excel, MS Lync, MS SharePoint, HR Help Desk, etc.); understands Oracle and implications and complications
Experience leading short- and long-term workforce planning efforts in a call center environment based on projected business needs
Experience with defining and managing Customer Service Technology (e.g., Case Management System, Knowledge Base System, Telephony)
Ability to work in a fast-paced environment while following predefined processes and exhibiting good judgment, tact, diplomacy and flexibility

Intake Manager Resume Examples & Samples

Plan, direct and coordinate activities to ensure quality intake and estimation services and continuous improvement of these services
Track and monitor intake requests, estimates, resource allocation and prioritization of initiatives
Maintain relationship with initiative owners maintaining a smooth flow through the pipeline into execution
Waterfall and iterative / Agile methodologies
Project metrics analysis
Knowledge of technologies supported by ENTERPRISE INFORMATION MANAGEMENT
Knowledge of IT Standards
Experience with MS Project, Excel, EPPM, Archer, MIS
Strong SharePoint and RBC Connect skills
Understanding of roles (PM, BA, QA etc.)
Experience with large/complex initiatives
Project management experience - desired
PMP/SCM - asset

Intake Case Manager Costa Rica Resume Examples & Samples

Analysis of fraud referrals triaged by Investigative Analyst I/II in combination with historical investigative information from various Citi businesses; identifying, building, linking and escalating cases to CSIS Investigations Management for review and/or assignment
Collation, research and analysis of information and data from a variety of sources both internal and external to the business to identify and support significant fraud activities to include: fraud trend activity, schemes and organized rings provide tactical analysis to client businesses and CSIS investigative units through referral management, linking events and data quality management
Analyze and interpret large data sets and undertake predictive analysis based on historical and current data to produce fraud trending reports and other financial wrongdoing issues that create a risk to the company, its employees, shareholders, assets and clients
Identify and report emerging fraud patterns to CSIS teams, strategic analysts, and local Citi businesses
Creation of a strategy that will develop analytical assessments that are communicated through succinct narrative reports, presentations and where needed link charts or similar diagrams so that they are easily understood and useful to the client
Network with law enforcement agencies to identify persons of interest that have existing relationships with Citi
Appropriate outreach and interaction with law enforcement, regulators or other industry groups and associations to inform research, analysis and assessments
5 years + financial fraud or law enforcement analysis or equivalent experience
Bilingual English - Spanish, advanced C1
Experience of working within the Intelligence space - dissemination of timely fraud intelligence to key stakeholders
Experience of analytical software Analytical training or qualification through recognized third party organizations preferred
Process and/or project improvement experience Proven ability to analyze, evaluate and interpret complex data and record of producing both tactical and strategic fraud / threat work products in support of major case investigations
Excellent written and verbal communication skills, in Spanish, English and preferably Portuguese
Expertise in Microsoft Office products - Word, Excel, Access, Outlook, PowerPoint, & SharePoint -demonstrated creativity in use of these products
Brings a professional network of industry and law enforcement relationships

Central Intake Manager Resume Examples & Samples

Knowledge of insurance authorization and case management requirements
At least 5 years clinical experience serving psychiatric patients, acute inpatient experience preferred
Experience coordinating functions of the patient intake and admission processes in acute psychiatric hospitals
Experience as a charge nurse or nursing supervisor within a large healthcare setting
Previous experience with the management of staffing and the development and management of department operating budgets
Knowledge of and proficiency with computer software systems, especially electronic medical record applications and Microsoft Word, PowerPoint, Access and Excel
Prior experience working with benefits verification in an automated environment
Must have knowledge of child, adolescent, adult and geriatric psychopathology as well addictive disorders
Must be well versed in inpatient treatment practice models, especially as relevant to inpatient psychiatric treatment. Knowledge of the Diagnostic and Statistical manual of Mental Disorders (DSM - V), crisis intervention and treatment modalities shown to be effective for acute psychiatric and chemical dependency disorders
Knowledge of available community resources and legal issues relating to patient care, patient’s rights and mental health care
Must have working knowledge of laws and regulations relating to mental health treatment and psychiatric hospital operation related to the voluntary and involuntary treatment of the mentally ill
A thorough understanding of the unique needs of psychiatric and chemical dependency patients, physicians and other mental health professionals and third party payers
Working knowledge of health plan benefit design and their implications for treatment authorization and payment
Working knowledge of utilization review practices, protocols, Medicare standards, CMRI process
Exceptional Customer Service skills
The ability to work in collaboration with referral sources, attending physicians, Emergency Department and Psychiatric Response Team Staff and patient families
Effective communication skills in person and in writing
Must have demonstrated supervisory, organization and leadership skills
Ability to work with multi-disciplinary team of clinical staff
Ability to function independently, work with multiple projects and priorities simultaneously, remain detail oriented and organize and effectively utilize time
Ability to provide clinical supervision to staff working with a diverse patient population
Must have computer skills to develop tracking and monitoring systems for written and quality improvement projects

GTS Manager, Capacity & Intake Resume Examples & Samples

A Post Graduate Degree is preferred
At least 6 years of infrastructure experience in an engineering and / or operations capacity
At least 2 years of experience in installing, configuring and administering Tidal
2+ years of experience with VMware virtualization, vCloud suite
Prior experience in supporting global operations and following Enterprise level process frameworks
This position requires 10% to 20% travel
This position is required to be based in Raritan, NJ.Info Technology

Intake Manager Resume Examples & Samples

Responsible for requirement gathering from the customer through analyzing customer issues and pain points trying to improve operational and business problems. Understanding the requirements and create technical proposal using Panasonic core technology and expertise, presenting them a technical proposal and financial feasibility
Manage customer expectations and interface with client personnel, working to build positive, long lasting relationships with all clients
Work with ICNA solution architects from both software and hardware side in creating a complete system solution for our customer
Manage proposals, RFP and RFIs from customers and respond to them with the help of internal team members. Manage Subcontractor / Vendor Bidding Process
Be an account manager for the customer until the project plan is accepted and moved over to the project team
Work both hands-on and analytically, as well as ability to successfully create a project proposal for the customer based on the requirements gathered and provide a budgetary estimate
Work with technical lead and Project Managers to ensure all change orders are processed per policies
Estimate Installation Costs and work through the 3rd party installers
Analyze project and site requirements and collaborate with customers, project management, engineering, subcontractors, and vendors to determine appropriate installation methods that optimize cost, quality, schedule, and post-installation service
Collaborate with Project Manager to prepare project plan accurately reflecting project deliverables, time and resources
Lead go-to-market planning, contract pricing, margin analysis, sales, training and mentoring responsibilities
BA/BS degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent; Master degree is a plus
8~10 yr technical experience with 3 years’ minimum experience in technical sales, system presales or as technical consultant
Solutions consulting experience in large enterprises a plus
Knowledge of both hardware and software, utilization of industry platforms (AWS, MS Azure, Oracle, IBM Watson, etc)
Strong knowledge of food services and retail experience
Experience in digital signage, self-service platform and connected solutions through various IoT platforms are preferred

Intake Manager Resume Examples & Samples

University degree plus 8 years of experience working in large matrix organizations with multiple stakeholders and partners across a variety of businesses and functional units
Understanding and experience in working with and leading cross-functional teams that are required to execute initiatives in the large complex matrix type organization
Experience in assessment/review of scope definition to ensure alignment to business value and client needs
Consulting experience and/or proven engagement skills, to actively listen and understand stakeholders needs and collaborate to bring clarity to the definition of those needs
Strong facilitation skills and experience leading group discussions
Strong time management skills in an environment with multiple competing priorities
Demonstrated relationship building skills, with superior ability to make things happen through the use of positive influence, strong team building and a trust building orientation
Excellent problem solving and analytical skills and the ability to recommend and resolve issues quickly
Business analysis/requirements elicitation skill
Scope change management
Budgeting and project costs management
Excellent communication skills, diplomacy
Strong MS Office skills, especially Excel, Word and Powerpoint

Manager of Intake Resume Examples & Samples

Responds to patient care complaints and ensures all complaints are handled in accordance with the
One (1) year of home health care experience
One (1) year of supervisory experience preferred
Good interpersonal, and organizational skills

Centralized Intake Services Manager Ontario Resume Examples & Samples

Support the development and implementation of programs designed to prevent, identify weaknesses, reduce and recover losses by maximizing the efficiency of the intake and investigative process, including ensuring that policies and procedures are followed and implemented to support I&LP’s framework
Establish and maintain a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security as a whole
Detection
Cultivate and manage the development of intelligence sources globally, with the objective of advancing the development of investigations on behalf of the bank
Lead a team of SME’s in response to incidents by assessing risk, and providing effective oversight consultation services related to suspected criminal activity or securities related activities and validation of incidents
Direct CIS staff in retrieving documentation for incidents reported to I&LP, this to assist in the investigations, including personally handling escalations if required
Provide content and support communication and educational programs of I&LP
Comply with legal and regulatory requirements globally
Team Leadership and Performance
Increase the effectiveness and performance of the CIS by identifying and closing skill/knowledge gaps
Establish effective relationships with peers to identify continuous improvement opportunities
Minimum 5 years of experience investigating complex financial crimes

Intake Manager Resume Examples & Samples

Building and maintaining a robust Intake process to optimize Risk Platform resource utilization, project and budget deliverables
Manage project workflow to ensure all project deliverables are met on time and on budget, working with Risk Platform leads
Manage department governance processes and audits
Responsible for provision of timely reports on Risk Platform deliverables status and representing Change Management at relevant Steering groups, Project Initiation Boards and Project Control Committees
May be required to provide input to business strategy and prioritization of resources
Provide knowledge and support to project teams to shape business development and resolve business issues. Will ensure that own knowledge is up to date and is reflective of best practice
Ensure effective team identification of and act as escalation point for risks, issues, assumptions and dependencies within the group working with the team to devise and implement effective mitigation strategies and taking corrective action to achieve resolution to the satisfaction of the project
5+ years process management experience
4-6 years data warehouse experience
Proven track record of delivery to time, cost and quality
Flexibility to work on technology, change and business process programs
In-depth knowledge and proven application of knowledge of data warehouse/data mart standards, risk, issue, assumption and dependency management and change controls process
Familiarity with DataStage, SQL, DB2
Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
Organizational awareness required
Banking Industry experience

Centralized Intake Services Manager, Ontario Resume Examples & Samples

Identify trends based on all incidents reported to Centralized Intake Services and communicate them to the I&LP Senior Management Team
Develop and maintain a strong network of contacts within the bank and financial industry to ensure quick resolution of loss situations and to keep apprised of industry best practices in fraud trends
Promote continuous improvement of business processes and procedures by providing input and recommendation to the investigators and/or analysts or management team
Keep up to date on fraud related issues, and work with external parties as required (e.g. police and other FI’s) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of Scotiabank
Educate bank employees on how to recognize indicators of fraud and ensure their compliance with effective escalation in a timely manner
Maintain high standards of reporting within I&LP, as the accuracy and thoroughness of reporting will be relied upon by senior Bank staff to make critical decisions
Assist in the development of staff by promoting a motivating work environment, participating in and assisting with appropriate training, and providing career guidance when requested
Promote a team environment and fostering a spirit that enhances both team and individual performance
Assist in providing effective and relevant feedback with regard to specific areas of banking operations and promoting an effective and appropriate response to unusual or rare events
Accountable for ensuring that all incidents and events reported to I&LP are evaluated, prioritized, managed, initially investigated, closed, or escalated for further investigation in an appropriate and efficient manner
Working knowledge of investigative practices, methods, and enforcement strategies
Working knowledge of relevant federal and local laws and regulations in respective jurisdictions where the Bank operates
Working knowledge of the judiciary system, both criminal and civil processes
Practical experience investigating financial crimes, including due diligence investigations

Work Intake Manager Resume Examples & Samples

Provide direction and oversight for a small group of Front End Developers and Work Intake Specialists
Engage directly with Epsilon clients and client teams to identify and document client requirements
Assemble standardized work packages to include requirements, specifications and high level design and architectural direction
Communicate directly with the Bangalore Technical Leads to present the work packages in a format that is clearly understandable, actionable, and usable
Iterate as needed to ensure the Bangalore team has all of the information they need to take independent ownership of the work through the development cycle
Once the work is completed and returned, ensure that the work was completed in accordance with the requirements and direction provided in the work package
As needed perform hands on front end development activities, including
Good knowledge and understanding of HTML, CSS, JavaScript and PHP
Experience working with a PHP framework (Laravel, Codeigniter, CakePHP, etc.)
Experience working with a Javascript framework (Angular, Backbone, etc.)
Experience building or working with APIs
Experience working with Version Control Systems
Ability to work across a broad range of products and environments
Ability to manage multiple, competing priorities simultaneously
Strong troubleshooting abilities
Understanding of HTTP, XML, JSON and web technologies
Experience working with a web server (Apache, NGINX, etc.)
Understanding of Agile Methodologies
Working knowledge of databases and SQL (PostgreSQL, Oracle, MYSQL, etc.)
Experience working in Linux environments (CentOS, Ubuntu, etc.)
Working knowledge of a scripting language (Bash, Python, Perl, etc.)
Experience implementing solutions adhering to ADA guidelines
8+ years of experience developing and successfully deploying software programs/applications

Manager, Intake Services Resume Examples & Samples

Remains fully cross-trained with all department members, understanding all aspects of the dept with 100% commitment to teamwork. Performs referral processing as needed
Conducts staff meetings on a regular basis to inform staff of changes in policies, facilitate problem solving and provide in-service training
Works with Horizon leadership team to improve the intake to admission process
Consults with the leadership team to stay current and clarify regulatory requirements for accepting patients to Horizon services
Participates in interdepartmental meetings, task forces, and committees, as assigned or requested including developing, implementing and evaluating policies and procedures
Perform all other reasonably-related duties of an equal or lower nature as may be directed in the sole discretion of management
Registered Nurse in the state of Pennsylvania is required
Minimum two (2) years data entry/computer experience
Previous health care experience
Knowledge of current home health admission criteria including Medicare, Medicaid, State and Federal regulations is preferred
Minimum two (2) years prior referral/intake experience is preferred
Two (2) years prior supervisory experience is preferred
Experience in homecare with IV is preferred

Intake Case Manager Resume Examples & Samples

Case Triage (50-60%) - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria
Non-Complex Case Management (30-40%) - All disability cases determined to be non-complex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager. Focus will be on minimizing administrative delays and on reducing the duration of employee work absences
Case Manager Administrative Tasks (10%) - Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee follow-ups)
Effectively communicate with employees and employers to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of non-medical barriers
Ensuring that all service delivery targets for the AMS products are met
Good understanding of and experience with medical terminology and conditions
Previous experience in a healthcare/case management background and/or Health Sciences degree
Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar
Excellent communication skills; ability to direct conversations and target specific issues or lines of questioning
Ability to work effectively in a fast-paced, team environment
Strong PC skills including MS Outlook, Word, Excel and Skype for Business
Completion of some related insurance industry courses would be an asset
Previous Group Disability Claims experience an asset
Bilingualism in French and English (spoken and written) an asset

North American Client Intake Manager Resume Examples & Samples

Strong analytical, process and problem solving skills
Strong financial and business acumen, analytic skills, and financial control/process orientation
Effective communication skills (verbal and written including the ability to produce documentation)
Ability to lead, motivate and mentor staff including ongoing performance management and conflict resolution when required
Comprehension of key business objectives in order to develop and execute those business objectives in a disciplined manner
Ability to develop and convey complex financial information and analysis related to business operations and strategies to key stakeholders
Bachelors degree in Accounting. Finance or Business Administration
No less than 5 years of applicable functional/technical area, and personnel management experience, within a law firm, or other professional service firm
Prior client/matter intake and/or billing experience required

Manager, Intake Resume Examples & Samples

5 + yrs of experience in working in a high production work environment that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience required
Six Sigma Green Belt or Black Belt preferred
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives performance targets to completion

Contact Center Intake Manager Resume Examples & Samples

Must understand routing, IVR, Genesys, etc. but candidates do not need to be hands on technical, just have a solid understanding of what’s required for deployments based on the requests that come in
Strong coordination and intake management experience
Experience with change management for production environments

Manager, Intake Coordination Resume Examples & Samples

Five years of insurance clearance experience on either the payer of provider side
Strong business development skills with customer-service orientation
Able to allocate resources to complete diverse assignments received in the form of objectives where analysis of the situation requires an evaluation of a variety of trends and factors
Able to follow processes and operational policies in selecting methods and techniques for obtaining solutions
Able to manage the coordination of the department activities with responsibility for results, including costs, methods and staffing
Able to act as advisor to subordinate(s) by providing guidance within the latitude of established organization policies in order to meet schedules and/or resolve technical problems
Recommends changes to policies and establishes procedures that affect immediate area/function
Develops and administers schedules, performance requirements; may have budget responsibilities
Ability to interact with peer managers, patients, and/or patient family members, normally involving matters between functional areas or patient concerns. Often must lead a cooperative effort among members to reach solutions

Intake Manager Resume Examples & Samples

Performs duties delineated for Intake Counselors, if needed
Collaborates with hospital personnel and medical staff to ensure optimal patient care
Direct the performance improvement activities and ensures compliance with patient care and medical practice standards
Manage and participate in the development/revision, implementation and communication of goals, policies, guidelines and standards for the both Departments in accordance with the facility's policies, procedures, and objectives as well as Joint Commission, CMS, and other licensing standards
Ensures that appropriate parties are notified in the event of an admission, or continuing stay denial
Serves as administrative staff member to the Committee of the Whole
Assumes and/or performs additional duties as requested
Promotes safety by attending mandatory in services and complies with all safety measures initiated by the facility
1)Must be able to perform assignments with minimal supervision
2)Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations
3)Must be able to work successfully under highly stressful conditions
4)Must be able to make sound, independent judgments based on scientific and/or ethical principles
5)Must be able to comprehend and perform oral and written instructions and procedures
6)Must be able to collaborate with other multidisciplinary team members in an appropriate fashion
7)Must be capable of adapting to varying workloads an work assignments on a constant basis
8)Must have effective comprehensive reading skills, strong communication skills, written and verbal

Investigations Intake Manager ITC Resume Examples & Samples

Reviewing reports of potential violations of international trade compliance laws/policies or ethics and compliance policies for Pratt & Whitney, performing a preliminary investigation (including employee interviews, working with subject matter experts, and review of previous matters), and determining if there is a reasonable suspicion that any such violation occurred
Assigning matters to attorneys and providing comprehensive package of intake materials when a violation of law has occurred or is suspected
Drafting detailed closing summaries for intake reports not requiring further inquiry
Managing the workload for the investigators and attorneys within the group and assisting in the tracking of the group’s investigation matters within UTC’s electronic matter management tool
Assisting in the development, implementation, enhancement and maintenance of standard work and processes for intake and investigations; and
Working collaboratively with members of the International Trade Compliance team and business colleagues to identify root causes and robust corrective actions for potential escapes
Excellent interpersonal, verbal and written communication skills, including a solid executive presence
Must be a strong leader and team player with excellent judgment and professional maturity
Demonstrated ability to multi-task, manage multiple deadlines simultaneously, and provide guidance and practical solutions to cross-functional projects effectively and on time
Demonstrated ability to work with minimal daily supervision as a member of both business teams and the legal, compliance and contracts organization, and to balance numerous priorities within compressed timeframes
Must be an excellent advisor and business partner, able to see “the big picture” yet understand the necessity and importance of being meticulous and addressing details
Ability to remain calm and composed under pressure, in a fast-paced environment of rapidly changing demands
Background within an aerospace manufacturing environment preferred, but not required
Investigation, compliance risk assessment, risk management or audit experience a plus
Unrestricted work authorization in the United States

Manager of Central Intake Resume Examples & Samples

Associate’s degree in Nursing or the equivalent
Minimum of five years nursing experience in a health care delivery/managed care environment including two years in a managerial role
R.N. licensure in the state(s) of practice
Broad knowledge of governmental home health agency regulations
Proficiency in computer operation, database entry, Internet searches, standard office software programs, (e.g. Microsoft Office)
Thorough knowledge of ACD reporting systems/telecommunications technologies
Excellent organization, decision making, communication and presentation skills

Central Intake Manager Resume Examples & Samples

3 – 5 years of experience
Vocational or technical training is Nursing degree required, LVN minimum, RN preferred
LVN License from practicing state required
Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
Have basic project/process management and computer/technical skills
Ability to work in a fast paced, multi-task environment with competing priorities
Willingness to take on new projects and initiatives
Able to apply intermediate problem solving and task analysis skills
Proficient in interacting with and creating a collaborative working environment amongst and stakeholders at all levels of the organization
Possess a responsible, detail-oriented, results-driven work ethic
Be able to collaborate at all levels internally
External collaboration includes exchanging detailed information or resolve varied problems

Centralized Intake Services Manager Resume Examples & Samples

Develop a knowledge base to identify trends based on all incidents reported to CIS and communicate them to the Manager, Central Intake Services
Develop and maintain a network of contacts within the bank and financial industry to ensure quick resolution of loss situations and to keep apprised of industry best practices in fraud trends
Assist in promoting continuous improvement of business processes and procedures by providing input and recommendation to the Manager, Central Intake Services
Ensuring that policies and procedures are followed to support Corporate Security investigations
Recognize fraud or other trends as they occur, or are reported to CIS
Proactively engage established intelligence sources globally, with the objective of advancing the development of investigations on behalf of the bank
Identify potential risk issues and communicate them to the Senior Investigator, Central Intake Services for assessment and instruction on the appropriate course of action
Retrieve documentation in support of investigations reported to Corporate Security
Assist in providing support to Scotiabank business lines in the identification of, and recovery of loss events
Develop and maintain high standards of reporting within and external to Corporate Security, as the accuracy and thoroughness of reporting will be relied upon by bank staff to make critical decisions
Comply with legal and regulatory requirements globally at the direction of the Central Intake Manager
Performance
Participate and assist in appropriate training
Assist in promoting a team environment and fostering a spirit that enhances both team and individual performance
Assist in providing effective and relevant feedback with regard to specific areas of banking operations and promoting inter group reaction to unusual or rare events
Accountable for ensuring that all incidents and events reported to Corporate Security are evaluated, prioritized, and managed appropriately with the assistance or direction of the Manager, or Senior Manager, Central Intake Services
Establish a two-way working relationship with peers to solicit their views on potential changes affecting their work and the identification of continuous improvement opportunities
Working knowledge of both criminal and civil processes and the rules surrounding the admissibility of evidence preferred but not required
Working knowledge of IT applications, systems, and security controls