Lead Customer Service Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the lead customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Romaguera

Lupe

Romaguera

332 Mitchell Manor

Phoenix

+1 (555) 227 7278

332 Mitchell Manor

Phoenix

Phone

p +1 (555) 227 7278

Experience Experience

New York, NY

Lead Customer Service Rep

New York, NY

Ondricka-Donnelly

New York, NY

Lead Customer Service Rep

May provide feedback for development of training program or training program updates
Adhere to established customer service procedures and guidelines while providing quality customer service in order to meet/exceed department standards
Adhere to established customer service procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Provide feedback for development of training program or training program updates
Adhere to established customer service procedures and guidelines while providing quality customer service in order to meet and exceed department standards
Follows instructions of supervisors and assists other team members in performing center functions
Serve as mentor and trainer to new complaint responders; provide assistance, administrative and complaint system support; and

Los Angeles, CA

Operations Lead-customer Service

Los Angeles, CA

Greenholt LLC

Los Angeles, CA

Operations Lead-customer Service

Manage key KPI (Key Performance Indicators) /KRI (Key Risk Indicators) accordingly
Responsibility for establishing and development strong relationships with business stakeholders
Evaluate team members in accordance with performance management programme
Provide support to the overall department manager
Manage and mentor your direct reports, actively engaging with them through team and individual meetings and the staff performance process
Innovative approach to work and continuously identify and implement process improvements
Drive a performance culture by setting clearly defined relevant objectives and giving constructive feedback

present

Phoenix, AZ

Lead Customer Service Specialist

Phoenix, AZ

Hessel and Sons

present

Phoenix, AZ

Lead Customer Service Specialist

present

Work cooperatively and collaboratively with all levels of employees, management and customers to maximize performance, creativity, problem solving and results
Draft and help conduct performance evaluations, may assist in the employment decisions, set performance goals and objectives
Coach and develop team members in all aspects of performance
Completes quality assurance checks for staff and department as directed by supervisor/manager. Assists with reviews of authorization denial data
Provide customer service by sending emails, answering questions and responding to general requests both internally and externally
Informs supervisor/manager of any problems or issues pertaining to, but not limited to, registration or scheduling polices or processes
Make outbound calls to customers to verify satisfaction

Education Education

Bachelor’s Degree in Psychology

Strayer University

Bachelor’s Degree in Psychology

Skills Skills

Extensive Banking experience, with knowledge and experience of working within multifunctional and multilingual teams ideally with exposure to the corporate market
Solid and strong team leader experience
High analytical skills, detail orientation, service commitment and solid people management skills
An ability to adhere to multiple deadlines and good time management and ability to work independently, as well as in a team environment
Ability to lead and motivate a team of people
Innovative approach to work and continuously identify and implement process improvements
A structured and determined approach to work, a willingness to take ownership of problems and an ability to communicate with clients and colleagues at all levels
Customer service focused
Able to effectively assess and mitigate programme risks and dependencies
Able to work well, apply sound judgement and make timely decisions under pressure

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15 Lead Customer Service resume templates

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Lead Customer Service Rep, Play Span Resume Examples & Samples

Manage daily departmental production and the achievement of quality service level standards
Process more difficult, higher dollar transactions requiring specialized system access
Communicate with key merchants, ie. Disney and Facebook,(between all Digital Service groups) to address key processing issues
Make recommendations to senior management for improvement and revision of departmental policies and ensures proper documentation of all process and procedures
Demonstrate ( Demos) to new merchants the Dev Console and explain customer service processes
Responsible for reviewing agent quality each month and communicating to management
Communicate with management of other departments to ensure cooperation
Demonstrate excellent business communications skills (both written and oral) and conduct regular scheduled team meetings
Manage special projects and communicates status and results to management
Bachelor's degree and have at least 3 years of PlaySpan contact center experience
Technically proficient in using Playspan systems
Must demonstrate leadership and decision-making ability
Must be able to communicate effectively, demonstrate a business presence appropriate for merchant contact, and possess a sound foundation in the customer assistance service industry
Flexibility in work hours based on scheduling needs and business demands. Must have availability to be on call to handle emergencies affecting the department as well attending after-hour meetings involving different regions of the world
Excellent communication skills, both verbal and written in English and at least one additional language
Technically proficient in Excel and a basic understanding of SQL queries

Lead Customer Service Outfitter Resume Examples & Samples

Handling Customer returns and exchanges
Running a Computerized Retail register system
Counting & Handling Money & Credit Card Transactions
Resolving Customer issues and concerns

Lead Customer Service Rep Resume Examples & Samples

Participate in coaching and employee development activities
Internal Applicants will preferably have solid knowledge of DPS products, services and applications that support our clients’ needs within the contact center environment (i.e. PAS, Adeptra, Falcon, etc.)
Proven ability to effectively handle difficult calls in a professional manner
Ability to prioritize and balance workload across multiple tasks
Track Record of Customer Service focus with understanding of efficiency levers & metrics

Project Lead-customer Service Program Management Resume Examples & Samples

Leading key initiatives in support of business goals
Providing in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
Understanding and applying basics of project management to include: developing project initiation/requirements documentation, developing and managing to project plans, developing resource support plan and obtaining resources, managing all project communications, risks, issues logs and contingency planning
Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
Directly affecting the business by influencing strategic functional decisions through advice, counsel or provided services
Persuading and influencing others through developed communication and diplomacy skills with colleagues in other areas and occasional external businesses, customers, partners, and vendors
Working with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives
Providing business expertise and guiding/challenging the team on project approach to ensure the project outcomes support Cardmember Services goals
Helping develop matrix team members to full potential and provide feedback to direct managers
Establishing strong relationships with all key clients including Cardmember Services operations, Marketing, Front End business teams, IT, Legal etc
Understanding and interpreting client group goals and strategies and applying that knowledge and understanding in management of the PM team
Communicating project approaches, and status updates through defined methods and in ad-hoc presentations to the senior customer service management team
Supporting internal CSPM initiatives in support of VOE and process/procedure improvement
Bachelor's degree or equivalent relevant work experience required
4+ years bankcards experience, including operations management and/or project management (preferably projects that span multiple functional areas)
Ability to lead key initiatives/own projects
Knowledge of IBS system and Sawgrass platform
Strong leadership, communication, influencing, analytic, time management, problem-solving, business knowledge, decision-making and negotiation skills
Ability to build morale and create enthusiasm within project teams to achieve rapid results and quality execution
Experience working remotely or having remote direct reports extremely helpful
Technical skills to include systems and data analysis, process and organizational design, comfort with MS Office products including PowerPoint, Excel, Word, Outlook, Lync and SharePoint
Proven ability to stay current on new development/products to utilize that knowledge in new product development

Lead-customer Service Resume Examples & Samples

Maintain a safety oriented work culture
Instruct, coordinate, and supervise associates engaged in customer service and scheduling activities, communicating goals and tracking progress daily
Work closely with hub management and other departments to identify and resolve shipping/delivery exceptions, address customer complaints, and answer questions regarding services and procedures
Develop, train, and audit processes to ensure efficiency, consistency, and the highest level of service
Prepare, maintain, and distribute operational reports, verifying content and accuracy
Interview required as part of the selection process
Detail oriented with outstanding customer service skills
Strong interpersonal, communication (written and verbal), organization and follow-through skills
Computer literate with strong working knowledge of Microsoft Office Suite (Outlook, Excel, & Access) and WMS (PkMS & HubWM)
Availability to work a full-time schedule including nights, weekends, and holidays

Lead Customer Service Rep-homestead Resume Examples & Samples

Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience
Ability to demonstrate advanced math functions
Must have the ability to interact comfortably and confidently with the public
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution
Must demonstrate the ability to establish self as a leader
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
Need to have flexibility in scheduling

Lead Customer Service Specialist Resume Examples & Samples

Assist in answering calls and providing outstanding service to customers looking to place advertisements, upsell into multiple newspapers in multiple states as well as maximizing the look of each ad to improve the ads reach
Coach and develop team members in all aspects of performance
Draft and help conduct performance evaluations, may assist in the employment decisions, set performance goals and objectives
Communicate policy updates through team meetings
Document all training/coaching sessions
Interact with other teams within the department to support and help manage the day to day operations
Additional administrative duties as needed
Effectively prioritize tasks and accomplish responsibilities to produce quality results in a deadline driven environment

Lead Customer Service Rep Resume Examples & Samples

Plan work schedules for around-the-clock operations, assign staff to accomplish daily work by providing for variations in workload, and actively participate in all CSA functions when necessary
Adhere to established customer service procedures and guidelines while providing quality customer service in order to meet and exceed department standards
May provide feedback for development of training program or training program updates
Typically requires a minimum of 4-6 years experience in a customer service environment. Some experience leading people preferred
Solid leadership and decision-making ability, able to demonstrate a business presence appropriate for client contact and staff interaction, and must possess a sound foundation in the customer assistance service industry
Advanced knowledge of the payments business and VISA operating procedures. Advanced knowledge of all Visa product lines
Must currently be in an I3 Role for a minimum of 6 Months

Lead Customer Service Specialist Resume Examples & Samples

1 year of experience in a Customer Service role
Proficiency with data entry
1 year of administrative/data entry experience in a medical facility, health insurance, or related area with a large volume medical practice and/or hospital

Lead Customer Service Manager Resume Examples & Samples

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines
Responsible for knowledge of assigned product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the product
Service may include request for Field Support, customer training, maintenance planning, spare parts tooling, advice on operation and seminars and symposiums
Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customers
Initiate and maintain service billing and tracking including issuance of service dispatch orders
Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE
Responsible for building strong long-term relationships with specific customers within the region
Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field services or customer service role)
At least 3 additional years of experience in a customer service role
Prior experience in preparing, coordinating, and maintaining accurate detailed documentation necessary for contract performance is preferred
Knowledge of forecasting, scheduling, pricing, warranty administration, and other related activity
Ability to interface with internal and external customers
Knowledge of markets and related customer expectations is desirable
Six Sigma training is preferred

Advertisers Support Lead-customer Service Resume Examples & Samples

Master the details and nuances of the AMS advertising platform (by product, by feature, etc.)
Answer customer inquiries related to AMS
Train and supervise a small team of Customer support associates for all AMS related matters
Update SOPs and internal resources with latest AMS product features, customers’ FAQ
Escalate to the right person in the AMS Global team for inquiries that cannot be dealt with locally
Sync with the AMS business and marketing team based in Tokyo on customer inquiries
Analyze root causes and suggest solutions to improve customer experience and reduce customer inquiries
Track AMS customer support activity and improvements through managing the metrics report
Native Japanese and fluent in English (written and spoken). English fluency is a must have
Customer obsession
Excellent at people relationship (managing customer requests and complaints, associates supervision)
Logical thinker: proved in past experiences that (s)he can find the root cause of issues, and define and implement concrete actions to solve these issues
Bias for action and proactive ownership
Attention to details
Understanding of the basics of eCommerce business and online advertising
Previous experience in online advertising
Previous experience of Customer support lead role in a global organization
Excellent command of Microsoft Office (Excel, MS Word)
University degree

Senior Lead, Customer Service Resume Examples & Samples

Leadership experience preferred
5+ years’ experience in the Call Center Environment
3+ years Team Lead experience
Experience in troubleshooting
Ability to mentor and assist Customer Service Specialists
Ability to prioritize and multi-task
Strong problem solving and analytical skills
Strong troubleshooting skills
Computer skills including Windows based applications(Word, PowerPoint, Excel, Access, and Outlook)
Ability to work flexible hours and/or on- call
Demonstrated phone skills including the ability to control the call direction
Demonstrated strong inter-personal skills, including patience, persistence, and flexibility Outlook

Lead Customer Service Management Specialist Resume Examples & Samples

Act as the single point of contact to the customers and service centers for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region of US&Canada for GE Turboprop engine H80 & M601 series
All activities related to the supervision, organization and execution of a service project, including scope, time, contract (if not covered by a dedicated Contract Manager) cost & quality management
Responsibility for project methodologies and standards including scheduling and control to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction
Responsible for knowledge of assigned region and product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

Lead Customer Service Rep Resume Examples & Samples

Minimum 6 month tenure within current I-level
Average Call Quality score of 85% or higher for 3 months
Average Adherence of 85% or higher for 3 months
Average Attendance of 95% or higher for 3 months
Under no disciplinary actions (Written or above)
No vocal fluency Markdowns

Lead Customer Service Specialist Resume Examples & Samples

Supports customer growth by asking for the business with every inbound call
Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met
Participates in outbound calling campaigns to retain existing customers and regain lost customers

Senior User Research Lead, Customer Service Resume Examples & Samples

Partner with product teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks
Identify the best method or mix of methods based on research questions, timeline and resourcing
Perform quick but thorough data analysis in order to create insightful and actionable findings
Drive impact, as measured by changes to the product design and development roadmap
Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks
Identify best method or mix of methods based on research questions, timeline and resourcing
5+ years industry experience with proven success leading user research projects with demonstrated impact
A BS or equivalent degree in psychology, cognitive science, Human Factors, HCI, HCD etc
End-to-end experience with all aspects of research (study design, moderation, analysis, reporting)
Direct experience with research on a variety of devices (desktop, mobile, tablet)
Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports
Exceptional behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data)
Eagerness to continually learn, grow and improve the craft of research
Demonstrated passion for solving problems
Experience conducting research on transactional and workflow digitial experiences
Experience conducting research of web-based experiences
MS in Human Factors, HCDE, Cognitive Psychology, Anthropology, or Sociology

Group Lead, Customer Service Resume Examples & Samples

AA/AS College degree or other specialized training/equivalent related experience
Minimum of 2 years’ experience in customer service role with last review either meeting or exceeding expectations
Demonstrated ability to mentor, coach, supervise, lead or train individuals
Demonstrated organizational skills, attentiveness to detail, and the ability to handle multiple projects simultaneously
Must possess demonstrated keyboard and personal computer skills, including the ability to pass a 10 key assessment examination
Advanced experience with Microsoft Office applications such as Excel, Word, Power Point or equivalent applications
Ability to maintain regular and predictable attendance
Experience working in a broader enterprise/cross-division business unit model preferred
Abbott/SJM experience preferred

Case Management Business Process Sub Lead-customer Service Replatform Resume Examples & Samples

Responsible for managing the development and implementation of case management exception business process by directing the design of the SAP solution for Customer Service, evaluation, analysis, demonstration, and to the satisfaction of regulatory requirements pertaining to utility business processes. Responsible for meeting all project schedules related to exception management process design. Establishes goals, negotiates, and develops project plans across multiple vendors and SCE departments. At higher levels, is responsible for being the primary technical leader for a broad area of knowledge related to case management project management, direct CSRP and SAP knowledge and Process Leads
Lead efforts for Case Management streams of work related to process design and governance for the CS Replatform program
Leading and implementing large cross-functional initiatives and/or experience leading Case Management functions
Project Management certification PMP
Strong Leadership & Interpersonal Skills
Experience with Case Management process and process analysis

Device & Field Process Sub Lead-customer Service Replatform Resume Examples & Samples

Responsible for managing the development and implementation of Device & Field process solutions by directing the design of the SAP solution for Customer Service and Transmission and Distribution, evaluation, analysis, demonstration, vendor selection, and to the satisfaction of regulatory requirements pertaining to utility business processes. Provides management and direction to a large project team and is responsible for complex statement of work development, meeting all budget targets, and project schedules related business process design. Establishes goals, negotiates, and develops project plans across multiple vendors and SCE departments. At higher levels, is responsible for being the primary technical leader for a broad area of knowledge related to project management, direct CSRP and SAP knowledge and Device & Field Business Process
Lead efforts for Device and Field streams of work related to process design and governance for the CS Replatform program
This role will develop and implement the Device and Field processes across multiple organizations
This role identifies all critical parties and aligns end-to-end processes
Works with the project team to identify design solutions that are cost efficient and meet future business and customer needs
Ensures the elements of Process Governance are met including setting strategy, documenting and implementing processes, prioritizing change, comparing performance, and assuring compliance and business continuity
Lead efforts for SCE groups requiring Device and Field processes across the company to reengineer, reform, optimize, and create sustainable end-to-end business processes
Lead cross functional teams across SCE through all key activities related to Device and Field functions in the analyze, design, build, implementation, Go-Live, stablization, and post stablization phases
Inform key stakeholders including executive sponsors, process owners, functional leads, and direct reports to functional leads of key decisions and project updates
Lead the development of solutions of “as is” and “to be” requirements related to Device & Field processes. Manages and directs cross-functional development teams to address strategic process design issues. Accomplishes objectives through process leads, CSRP leadership, and PMO. Case Management processing related transactions including lead over resources assigned functionally to support the program or process design and management directly. Contributes to the development of CSRP strategic plans and objectives for case management functions
Leading and implementing large cross-functional initiatives and/or experience leading Device & Field functions
Strong Leadership and Interpersonal Skills
Demonstrated analytical and project management experience
Experience with Device & Field process and process analysis

Lead Customer Service Rep Resume Examples & Samples

A Bachelor's Degree in Business Administration or related field with experience in a Payroll operation; or equivalent processing environment; or an equivalent combination of education and experience
One to two (1 - 2) years of customer service experience with ability to articulate clear instructions for process, policy, and application questions in support of a large diverse client population
Proven experience with payroll administration and timekeeping procedures. Proven ability to analyze complex pay records, personnel forms and payroll time records to initiate actions
Demonstrated knowledge of automated systems and web-based applications, including the ability to analyze functionality and recommend enhancements
Proficiency in the Microsoft suite of productivity applications such as Word, Excel, Outlook,Access and well versed with a variety spreadsheets and database management
Demonstrated excellent oral, written and interpersonal skills

Operations Lead-customer Service Resume Examples & Samples

Ensure adherence to procedures and assist in formulating new procedures
Provide support to the overall department manager
Function as a department manager with minimum guidance and is accountable for the ensuring that the day-to-day activities are aligned to the business objectives
Responsibility for establishing and development strong relationships with business stakeholders
Responsibility for all reporting and Management Information Systems (MIS) returns for the team
Support, drive and deliver key strategic initiatives for the respective business lines
Ensure efficient team structure through effective resource management, focusing on ensuring correct skills for roles and optimum resourcing level for the team under your remit
Manage and mentor your direct reports, actively engaging with them through team and individual meetings and the staff performance process
Maintain laser sharp risk and control focus
Manage key KPI (Key Performance Indicators) /KRI (Key Risk Indicators) accordingly
Motivate, challenge and ensure your direct reports are trained as required to fulfil their roles
Evaluate team members in accordance with performance management programme
Ensures compliance, audit and security requirements are met
Gathering, validating and objectively analysing relevant information to identify key issues, drawing sound conclusions and making decisions on the appropriate course of action
Provide clear direction and vision to team
Drive a performance culture by setting clearly defined relevant objectives and giving constructive feedback
Extensive Banking experience, with knowledge and experience of working within multifunctional and multilingual teams ideally with exposure to the corporate market
Solid and strong team leader experience
High analytical skills, detail orientation, service commitment and solid people management skills
An ability to adhere to multiple deadlines and good time management and ability to work independently, as well as in a team environment
Ability to lead and motivate a team of people
Innovative approach to work and continuously identify and implement process improvements
A structured and determined approach to work, a willingness to take ownership of problems and an ability to communicate with clients and colleagues at all levels
Customer service focused
Able to effectively assess and mitigate programme risks and dependencies
Able to work well, apply sound judgement and make timely decisions under pressure
Proactive and self-driven
Highly organised and agile
Excellent verbal and written communication skills and fluent in both written and verbal English

Lead Customer Service Specialist Resume Examples & Samples

Minimum of 3 years of dispatch and/or scheduling
Minimum of 3 years office experience—service industry a plus
Able to manage and execute multiple projects
Ability to work well under pressure and with a sense of urgency

Lead Customer Service Rep Resume Examples & Samples

Timely research/analysis/assessment of complaints and creation of well-written “ready to mail” fair, complete, accurate, well-organized, risk-mitigated, and clear to understand responses. Response drafts should require minimum revisions and be provided to peers for peer review/feedback/approval in advance of internal targeted response due dates to allow adequate time for review and final edits
Effectively manage within required timeframes a caseload of complex DOI, Customer and Executive complaints and inquiries for all LOBs
Manage relationships with Customers, Customer Service Operations, Legal, Compliance, and Technology Integration to communicate and drive implementation of identified systemic business improvements and appropriate corrective actions
Identify and alert management of potential business risks, complaint trends, and concerns across the USLI business
Satisfactory and timely resolution of assigned complaints, including full electronic documentation of complaint in corporate complaint management system and of complaint file in eProcess, with no audit variances
Positively contribute to OCA/OOP team morale, dynamic workload balancing, efficiency, productivity, timeliness and value-added results delivered
Leverage SME knowledge of complaint management to become cross-trained on all LOBs and work with management to ensure cross training of complaint responders within OCA/OOP
Serve as mentor and trainer to new complaint responders; provide assistance, administrative and complaint system support; and
Partner with Leadership and Compliance to create, test and validate reports necessary for accurate complaint reporting for all USLI Centers of Excellence. Serve as the point of contact for any leadership questions relating to USLI complaint analytics
Strong oral and written language communications expertise
Ability to develop and deliver clear, succinct and customer focused messages and presentations to all levels of the business
Capability to act independently with minimal supervision and utilize critical thinking skills in order to analyze, assess and resolve issues accurately in a timely manner and escalate when appropriate while managing multiple and shifting priorities
Demonstrated ability to collaborate and influence others; strong ability to act independently and make discretionary decisions; strong facilitator and team player skills
Prior experience in responding to escalated and/or complex issues, and be a SME in at least one LOB
Desire to work in a fast-paced and demanding environment
Strong and seasoned business management and interpersonal skills
Knowledge of eProcess workflow and Customer Service Operations systems; and
Excellent MS Word, Excel, and Power Point skills
Insurance and Financial Industry experience
Series 6 license or willingness to obtain within 90 days of hire
Knowledge of two or more LOBs (LTC, Life, Annuity); and
Understanding of regulatory requirements relating to complaint management and business processes

Lead Customer Service / Data Entry Reps Resume Examples & Samples

1+ year prior data entry experience, seeking minimum 8000/ksph or higher with accuracy at 95% or higher
Customer Service experience making outbound calls
Leadership experience and excellent communication skills are required
An at home assessment will be given to confirm data entry scores*
Access to continuing education via the Kelly Learning Center

Lead Customer Service Resume Examples & Samples

Manage progress of expedited orders, pull-aheads, and late orders to ensure customer delivery expectations are met
Interact with Shipping/Receiving departments to ensure work is flowing in and out of production
Develop strong business relationships with external customers
High School diploma or High School Equivalency required, Bachelor’s Degree desired
At least one year of customer service experience desired
Ability to apply basic mathematical skills preferred
Computer experience, including Microsoft Office products, required
Must have ability to learn quickly and apply knowledge in a fast-paced environment
Must have ability to troubleshoot and correct problems
Must have ability to work independently and within a team environment
Analytical skills desired
Interpersonal, verbal and written communication skills desired
Organizational and planning skills desired
Must have ability to manage time efficiently

Lead Customer Service Representative Food Care-nsee Resume Examples & Samples

Relates openly and comfortably with diverse groups of people
Actively guides team members to improve the understanding of common goals, procedures and processes
Communicates with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner
Ensures that orders are processed accurately and efficiently and any queries are dealt with in a timely manner
Ensures all documentation and records are accurate, easy to access and correct
Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department
Manages complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures
Keeps the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services the company can offer
University degree preferred
Fluent in English with strong written and verbal communication skills
Minimum total work experience of 5 years preferred
Manages order or complaint / credit management in a specific division, country, or set of customers
Experienced at effectively handling conflict situations
Advanced computer skills and SAP / ERP knowledge