Loan Supervisor Resume Samples

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R Schmeler

Randall

Schmeler

67720 Porter Crossroad

Phoenix

+1 (555) 603 9317

67720 Porter Crossroad

Phoenix

Phone

p +1 (555) 603 9317

Experience Experience

San Francisco, CA

Loan Counseling Supervisor

San Francisco, CA

Howell Group

San Francisco, CA

Loan Counseling Supervisor

Authorize adjustments of late charges and out-of-standard repayment plan arrangements
Provide weekly productivity reports and status updates for assigned area of responsibility
Communicate with other departments to resolve problems and expedite work
Interpret and communicate work procedures and company policies to staff
Monitor metrics and maximize productivity, efficiency, compliance, and service levels of direct reports
Participate in calls with clients and homeowners
Handle, track, and report results of escalated calls

Philadelphia, PA

Loan Documentation Supervisor

Philadelphia, PA

Cruickshank-O'Reilly

Philadelphia, PA

Loan Documentation Supervisor

Responsible for the management of all employees in the section including staffing, scheduling, compensation, performance management, training and development
Assists with the timely and effective management of Human Resources forms and documents relevant to immediate staff
Assists and supports the Operations Team in achieving the goals and objectives of the Documentation and Operations Team as a whole
Responsible for the establishment, training and ongoing maintenance of desktop procedures
Assists and provides backup for the Operations Supervisor, assists the Loan Documentation and Operations Manager with planning, developing and meeting the goals and objectives of the documentation area
Performs tests on new document changes to Laser Pro system
Acts as the Documentation Manager in his/her absence

present

Chicago, IL

Supervisor, Mortgage Loan Operations

Chicago, IL

Cole Group

present

Chicago, IL

Supervisor, Mortgage Loan Operations

present

Perform supervisory/managerial responsibilities
Establish performance goals and priorities
Perform other duties as assigned
Develop, mentor and counsel staff
Prepare, conduct and review performance appraisals
Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and
Ensure section/branch goals and objectives align with division/department strategy

Education Education

Bachelor’s Degree in Business

University of California, Los Angeles

Bachelor’s Degree in Business

Skills Skills

Strong knowledge of Loan Servicing
Self-starter with strong decision making abilities and the ability to develop/coach team members
Ability to meet client’s perception of high quality/best value services and products
Strong prioritization skills and the ability to handle multiple job duties in a fast paced environment
Proficiency in client communication and escalation management
Ability to motivate and lead the team
Intermediate level proficiency with Microsoft Word, Excel, and Outlook
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
Extensive knowledge of lending and lending terminology
Ability to meet goals and deadlines in a fast-paced environment

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10 Loan Supervisor resume templates

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Mortgage Loan Closer Supervisor Resume Examples & Samples

Resolves customer complaints and ensures resolutions are in accordance with Bank policies, procedures and guidelines and are done in an accurate and timely manner. Ensures that customer service standards are met
Ensures that all Bank assets related to the loan closing function are properly safeguarded against errors, omissions, regulatory criticism or potential loss
Sets up loan funding calculations. Balances closing figures with the title company and prepare closing documents in accordance with FHLMC, FNMA, FHA, VA, RD and bond guidelines. Prepares checks or wires and balance cash reconciliation statement in accordance with corporate guidelines
Also includes duties that occur infrequently or on an inconsistent basis but is still important to list in the job description (e.g. specialized regulatory reports on an ad hoc basis)
“Performs other duties as assigned” is defaulted to capture additional ‘temporary” assignments not considered part of the core job
Balances the truth-in-lending amount financed to the final approval settlement statement to ensure compliance with Reg Z
Monitors and tracks closing volumes to report to management to make adjustment to workloads where necessary to ensure that maximum capacity is obtained in a timely fashion
Researches inquiries made by post closing and various outside agencies with respect to closed loans and report to management any non-conformance to company policy
Monitors the process flow and proactively assures timely completion of the file. Works with the team members on file flow, reviews reports, coordinates training
Provide a superior quality of service to customers, loan officers and fellow employees by demonstrating a high degree of professionalism and leadership
Collaborates with manager to establish and communicate performance standards and objectives to all staff. Assists manager with performance reviews, audit reviews, staffing, sales reporting and training
Directs and motivates team with training and development to achieve corporate goals and quality customer service
Ability to meet strict deadlines including balancing closing figures and preparing closing papers in accordance with FHLMC, FNMA, FHA, VA, RD, bond agency and Bank requirements
Bachelor’s Degree in Business-related college coursework preferred
5+ years mortgage processing/closing or related experience
FHA/VA experience required
Thorough knowledge of FHA, VA and USDA loans
Good understanding and knowledge of lending documentation, internal loan processes and governmental regulations and requirements

Loan Supervisor Resume Examples & Samples

Supervises a loan operations function
Responsible for the daily work flow to ensure operating schedules are met and staff is adequately trained
Supervises staff, sets work schedules, allocates and monitors work
Ensures effective customer services by providing guidance to staff or independently resolving complex issues
Performs departmental work as needed to ensure deadlines are met
Makes recommendations regarding staffing, performance evaluations, promotions, salary recommendation and terminations
Analyzes existing procedures and recommends changes to ensure efficient operations
Ensures compliance with legal requirements and bank procedures
Typically requires a Bachelors degree with 4 years of related advanced level loan operations experience including 2 years of supervisory experience with a mid-sized multi-functional department
Broad application of related advanced level lending practices
Extensive knowledge of related departmental procedures
Advanced level supervisory and customer service skills
Highly proficient verbal and written communication skills
Strong knowledge of related computer software skills
Ability to work independently on multiple tasks

Loan Operations Supervisor Resume Examples & Samples

Strong attention to detail, with the ability to prioritize workloads
Familiarity with regulatory and compliance guidelines(Freddie)
Residential lending experience in banking or loan operations (preferred) Commercial lending (bonus)
Exceptional customer service communication
Software savvy, proficient to Advance in Microsoft Office:Excel, Word & Outlook

CML Loan Boarding Supervisor Resume Examples & Samples

Bachelor’s degree in business/finance or equivalent work experience
Eight years of commercial mortgage loan servicing experience
In-depth knowledge of commercial loan servicing and commercial mortgage loan documentation
Verbal and written communication skills
Organizational skills and attention to detail
Proficient in MS Office (Work, Excel, PowerPoint) and loan management/documentation systems
Experience with loan management systems
Detail oriented with strong organization skills
Experience managing multiple, concurrent projects
Strong time management skills, managing and organizing work
Strong analytical skills, making sound business decisions
Determining logical solutions to complicated problems

Supervisor, Loan Operations Resume Examples & Samples

Oversee the organizing and gathering of data needed for the preparation of insurance waivers and assist in the preparation of and completion of the waiver write up
Conduct the review and approval of assumptions
Act as a resource and assist direct reports as needed in reviewing loan documents, appraisals and insurance policies to determine compliance with the loan agreement
Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic
Review various department, pool and loan level reports to ensure adherence to all procedures, internal and external policies including service level agreements
Review and oversee any force place insurance coverage that is required on their Portfolio due to inaction of the borrower
Direct and monitor correspondence with appropriate parties to resolve any issues or discrepancies on the respective portfolio
Oversee carrier rating downgrades to assure compliance is received from borrowers
Maintain database for insurance vendors as needed
Train new employees
Assist department manager with other duties as assigned
Minimum 5+ years Broad based insurance, loan servicing experience, or equivalent
Extensive knowledge of mortgage servicing and various types of insurance policies and legal documents
Strong interpersonal skills and professional conduct
Efficient use of Microsoft Office programs
Four year college degree
Seven years commercial property and liability insurance experience
Three years commercial loan servicing experience
Industry related designation(s) or licensing
Ability to manage change and foster teamwork
Ability to function in a “deadline driven” environment and prioritize responsibilities
Ability to work in a team environment and motivate others
Experience with McCracken/Strategy loan servicing system

Supervisor Loan Documentation Resume Examples & Samples

Supervise, train and evaluate associates regarding timely and accurate completion of daily and other periodic duties within departmental service levels
Develop, maintain and report departmental metrics
Represent the department at interdepartmental meetings
Serve on project teams for new bank initiatives and the development of new products and process enhancements
Act as a liaison between third party vendors and sales/support associates
Monitor and adhere to departmental budget and goals
Assist manager in developing departmental strategies and implementing process improvements
Must be able to coach and develop associates to make independent decisions regarding loan documentation at differing stages in the loan life cycle that adhere to federal/state laws in a multistate environment and that adhere to Bank policy for consumer, small business, commercial, agribusiness and SBA loans
LI-AB1

Loan Servicing Supervisor Resume Examples & Samples

Provide guidance and coaching, develop training plans, write and deliver performance reviews, and answer day-to-day questions for team members
Research and resolve processing exception items
Manage the third party servicer relationship as assigned, including completing required annual reviews where required
Process investor payments, remittance, and reporting
Enter and maintain loan records in loan accounting system
Perform advanced research and problem resolution for complex issues
Perform oversight of the new loan boarding process for loans serviced in-house as well as third party serviced
Provide support to other divisions as required
Strong knowledge of Loan Servicing
Self-starter with strong decision making abilities and the ability to develop/coach team members
Ability to motivate and lead the team
Attention to detail and accuracy required
Bachelor’s degree in Business, Finance, or a related field, or equivalent combination of education and experience/preferred
3+ years of loan servicing experience required
1+ years of leadership experience required

Sheffield Loan Servicing Supervisor Resume Examples & Samples

As a working production manager, supervise the day-to-day activity of select operational functions
Coach associates daily to recognize high performers and address performance issues
Complete annual and semi-annual performance evaluations for all direct reports
Review telephone reporting as well as monitor and evaluate randomly selected calls to assess associates’ service level standards and complete online evaluations of client calls
Review and approve associate time
Resolve escalated calls and errors and provide immediate feedback to associates
Enhance personal and professional growth through participation in required and voluntary training and education
Facilitate team meetings to discuss various issues, services, and implement policy and procedural, technical and/or process improvement changes
Work to continually develop and produce metrics specific to the various functions of the Loan Servicing area
Identify and escalate system issues to management chain
Associate's degree in a related field, or equivalent education and related training
Four years of client service experience and/or financial services experience
Effective coaching and supervisory skills
Excellent computer skills, including ability to navigate between multiple systems
Ability to perform in a fast-paced, highly-dynamic environment; demonstrated time management skills
Ability to work with confidential information in a professional manner
Willingness to work a flexible schedule/overtime as needed
Bachelor’s degree in Business or related course of study
Supervisory experience, preferably in a call center environment
Bilingual (Spanish)

Loan Operations Supervisor Resume Examples & Samples

Ensures bank and department procedures are followed and quality standards are met
Takes necessary measures to protect the integrity of Regions in the event a loan becomes a serious credit risk and Regions has to take legal action against the borrower
Has the responsibility for hiring, discipline, coaching and counseling of associates

Loan Servicing Supervisor Resume Examples & Samples

Manage the training and performance management of all direct reports
Manage the team to achieve Service Level Agreement requirements and departmental metrics
Oversee loan servicing functions performed by direct reports, including, but not limited to
Extensive knowledge of lending and lending terminology
1-2 years of management/supervisor experience
2 years of loan operations experience
Strong interpersonal and communication skills (verbal and written)
Proficiency to supervise, lead and manage effectively staff members
The ability to work in a fast paced, deadline driven environment
Proficient in general computer skills, including Microsoft Excel and Word
Ability to take proactive steps to better client relationships
Ability to meet client’s perception of high quality/best value services and products
Ability to respond to client’s questions or needs even if outside one’s area of responsibility
Ability to establish and maintain effective working relationships with employees, clients and public

Loan Documentation Supervisor Resume Examples & Samples

Plans, monitors, and administers the daily workflow and assignments to ensure the quality and efficient delivery of documents (including, preparation of loan documents for closing using specific product requirements and Laser Pro, execution of closing documents and post-execution quality control review, etc.), and other related department services
Reviews document files to ensure consistency, accuracy and compliance to bank policies, procedures and regulations
Responsible for the management of all employees in the section including staffing, scheduling, compensation, performance management, training and development
Goal is to attract retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate
Assists with the timely and effective management of Human Resources forms and documents relevant to immediate staff
Designs and coordinates documentation orientation materials and programs for the department and other Bank staff
Responsible for the establishment, training and ongoing maintenance of desktop procedures
Coordinates and provides ongoing training to ensure development of qualified and knowledgeable documentation staff
Training may also include loan closing training to department partners
Serves as the Laser Pro expert for Retail Lending
Communicates with other business units, outside legal counsel and legal department to resolve documentation and regulatory issues
Performs tests on new document changes to Laser Pro system
Assists and supports the Operations Team in achieving the goals and objectives of the Documentation and Operations Team as a whole
Assists and provides backup for the Operations Supervisor, assists the Loan Documentation and Operations Manager with planning, developing and meeting the goals and objectives of the documentation area
Acts as the Documentation Manager in his/her absence
Three years of work experience with documentation in consumer and/or commercial, real estate, government participated loans or other complicated loans
Six months supervisory/leadership experience preferred
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and Excel) or similar software
Experience or ability to learn bank and loan related software such as Laser Pro system
Capable of managing special projects with minimal supervision; detail oriented; self starter; possesses analytical skills
Demonstrated verbal and written communication skills
Ability to perform the job functions with minimal oversight from the Loan Documentation and Operations Manager

Loan Operations Supervisor Resume Examples & Samples

5 years relevant working experience in loan products and with supervisory experience is preferable
Ability to work independently and hark working
Strong motivation and ability to work under pressure
Proficiency in both English and Cantonese
Willing to overtime if required
Knowledge in production systems (such as ALS, CLMS, MLT, EBS-Systematic, Eclipse, ECMS, CI, etc…) is preferable
Familiar with Microsoft Office (such as Excel, Word, etc.)

Indirect Loan Operations Supervisor Resume Examples & Samples

Oversees and coordinates indirect operations workflow. Develops and maintains policies and procedures. Ensures timely resolution of operational and system-related issues
Provides leadership and direction to the indirect operations team to ensure smooth operation and development of staff. Provides guidance and support to all team members, interprets and explains bank policies, programs, and objectives. Performs supervisory activities including recommendations concerning hiring, performance management salary administration, staffing changes, etc. to develop and motivate a highly skilled team; resolves routine personnel issues
Provides support to indirect funding area as needed to ensure the continuity of effective and efficient operations and quality customer service as it pertains to are indirect dealership relationships
Monitors monthly balancing of Indirect general ledger account balances, including but not limited to indirect dealer reserve, proceeds, Gap and VSI
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
3+ years’ experience in consumer & loan accounting environment
3 years’ banking operations experience
In-depth working knowledge of basic computer programs and in-house system
Strong math, grammar and communication skills
Superb interpersonal and customer service skills

Loan Operations Supervisor Banking Resume Examples & Samples

Responsible for all timely configuration and maintenance of the core loan system; including loan product design and parameter setup, reporting accuracy and loan servicing quality
Primary backup for all monetary and non-monetary loan system transactions, including booking new loans, renewed loans, collateral changes and modifications, processing payments, loan advances and participations
Ensure accuracy of escrow accounting, client statements, disbursements, shortage and surplus calculations, payoff calculations and end of year reporting
Responsible for ensuring accuracy of loan portfolio reporting; monthly and quarterly Board reports, collateral position reports and monitoring, updating monthly/quarterly financial covenants and liquidity requirements for sophisticated loan structures
Responsible for ensuring loan collateral is timely and appropriately perfected according to UCC requirements
Provide leadership for ensuring property taxes on real and personal property collateral are paid timely according to due dates established by the related taxing authorities
Provide leadership for preparing monthly credit committee packages, including minutes and committee reporting
Ensure timely processing of all paid loan files
Provide leadership for organization of all loan related file retention processes including scanning and indexing loan documents
Maintain Master Appraisal Files and report to Credit Committee when applicable

Loan Servicing Supervisor Resume Examples & Samples

Lead a Loan Servicing team to achieve daily, weekly, and monthly performance goals for timely application of payments, as well as the adjustment of customer history and other financials
Analyze individual and team results and provide reporting to management on aging, volume, and trending data
Document and track Key Performance Indicators and leverage that information during regular meetings with staff so as to ensure continuous improvement
Handle escalated requests from our business partners; requires a thorough understanding of loan application system functionality
Work with manager and other departments for operational support to formulate policies, set goals, and create ways to increase efficiency and productivity
Responsible for hiring, team building, and ultimate performance of a loan servicing team
3 years of mortgage loan servicing experience
5 years previous supervisory or management experience
Demonstrated ability to direct, lead, and motivate others
Experience in business process analysis
Professional oral and written communication skills
Experience using MSP servicing platform preferred
Previous PC and MS office product experience and/or knowledge required
Ability to work effectively under pressure
Able to work flexible hours if required

Business Banking Loan Documentation Supervisor Resume Examples & Samples

Manage the loan documentation function of the Business Banking Lending Center (BBLC)
Develop, recommend, and implement operational procedures and systems which support the divisions long-term, strategic objectives
Establish goals and objectives and evaluate performance against these goals and objectives
Establish and maintain operational processes and procedures
Oversee or handle directly more complex or unique transactions
Ensure effective and efficient operational support for all internal and external customers
Administer bank policies and procedures and ensure compliance with applicable laws and regulations
Requires a Bachelor's degree in Business, Finance or a related field and 2+ years experience in loan operations processes and procedures, or other directly related experience
Supervisory or management experience required
A combination of education and experience may meet requirements
Knowledge of loan operational processes, procedures, practices, principles, applications, and methods
Must have strong organizational, problem solving, and communication skills, both verbal and written
Knowledge of, and capability to do, the work of the group
Ability to set and maintain high quality work standards
Ability to deal effectively with people in various job capacities
Ability to manages several loan processing groups

Loan Conversions Supervisor Resume Examples & Samples

High school diploma/GED and some college preferred
Minimum four years servicing experience and preferably 3 years Supervisor and/or Team Lead experience
Analytical, organized, effective management/supervisor skills, excellent communication (verbal/written) skills and strong technical experience required
Experience in the use of PC and Microsoft Office programs with an emphasis on Excel and Word

Loan Funding Supervisor Resume Examples & Samples

Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed to ensure timely and quality production of loan closing packages
Prepare monthly closing reports and review with team and management
Provide training, guidance and coaching to Funders to address and clarify issues related to closing procedures and requirements, products, systems and required documentation
Coordinate and manage daily work flow requirements and communicate loan requirements to Funders and/or Loan Officers necessary at closing, and provide status updates
Ensure closing loan packages comply with insurer and/or guarantor requirements and documentation
Respond to issues flagged by Regional/Branch Suspense Coordinator and Regional Operations Manager to ensure timely communication and resolution of post-closing issues
Share performance data and metrics with team at monthly meetings to increase understanding and awareness of post-closing issues
Ensure Funders achieve productivity objectives and customer service levels
Stay current with regulations and industry that affect compliance and decision-making
Respond to escalated issues quickly, communicate effectively, and work well under pressure
Verify and ensure compliance with Company policies and procedures, as well as all applicable federal, state laws, regulatory and government standards, guidelines, rules, and/or local ordinances
High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred
Five or more years total recent work experience that includes progressively responsible positions closing all types of loan products (Required: Conventional, FHA, VA, USDA, Preferred: Bond, Jumbo, and new construction loans), with at least one or more years experience in lead or supervisory role preferred
Ability to build strong relationships with Loan Officers, Production, Underwriting and other internal and external partners
Expert-level knowledge of valid documentation and processes required to fund and close consumer mortgages (e.g., verification of employment, HUD-1, etc.)
Expert level knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for Conventional, FHA, VA, USDA, Bond, Jumbo, new construction loans
Expert level knowledge of Conventional, FHA, VA, USDA, Bond, Jumbo, new construction loans, including various product/program guidelines, valid documentation, necessary conditions and investor specific guidelines for closing
O Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls
5 years: Progressively responsible positions closing all types of loan products: Conventional, FHA, VA, USDA
5 years: Preferred: Bond, Jumbo, New Construction

Imaging Loan Operations Supervisor Resume Examples & Samples

Coordinates and directs the daily operations of a loan operations unit
Identifies, designs and implements process improvements to increase department efficiency
Ensures staff is properly trained and adheres to policies and procedures

Loan Counseling Supervisor Resume Examples & Samples

Monitor metrics and maximize productivity, efficiency, compliance, and service levels of direct reports
Coach and hold team member accountable for performance
Hire, train, coach, discipline, and exit team members
Coach Loan Counselors to ensure optimal workout solutions are indentified for homeowners and that an appropriate workout is chosen based on their assessment of the reason(s) for delinquency and borrower’s finances
Deliver new hire training related to investor rules and regulations, compliance criteria, best practices, internal policies and guidelines
Ensure staffing levels are maintained with peak and non-peak hour demands, and make adjustments as needed based on results of metrics and monitored calls
Monitor live and taped loan counseling calls and outbound dialer campaigns to ensure compliance with agreed upon telephone standards and investor guidelines
Handle, track, and report results of escalated calls
Participate in calls with clients and homeowners
Communicate with other departments to resolve problems and expedite work
Interpret and communicate work procedures and company policies to staff
Role model patience and professionalism when interacting with consumers via phone, email, or letter
Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new/changed requirements
Provide weekly productivity reports and status updates for assigned area of responsibility
Authorize adjustments of late charges and out-of-standard repayment plan arrangements
High school diploma required; additional college courses or a Bachelor’s degree in Finance, Business or a related field strongly preferred, along with six or more years total mortgage default and loan counseling experience required, with at least two years working in a supervisory or lead level in a high volume financial services call center
Prior work experience in consumer relations/customer service positions requiring excellent interpersonal and written communication skills required
Strong knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations. Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred
Ability to work in a sometimes emotionally demanding role that requires patience, professionalism and sensitivity while interacting with consumers experiencing financial and emotional stress
Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required
Intermediate math skills required
Proficiency with basic internet searches, data entry, Microsoft Word, Excel, and Outlook required
Familiarity with document retention software; Blitzdoc preferred
10-key by touch strongly preferred
Bi-lingual strongly preferred

Supervisor, Mortgage Loan Operations Resume Examples & Samples

Direct actions to obtain required loan documentation
Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage

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