Manager, Learning Resume Samples
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Manager, Learning Resume Samples
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AS
A Schaden
Alvera
Schaden
505 Kling Drives
Los Angeles
CA
+1 (555) 941 4672
505 Kling Drives
Los Angeles
CA
Phone
p
+1 (555) 941 4672
Experience
Experience
Boston, MA
Manager Learning
Boston, MA
Green, Schumm and Doyle
Boston, MA
Manager Learning
- Act as Regional Learning Ambassador and key point of contact for all Learning topics
- Actively markets learning programs to employees, HR and Business Leaders
- Partner with the Director Learning (Behavioral & Functional) to develop - Functional and Behavioral global learning offerings for respective area of responsibility in consultation with business stakeholders
- Partner with Director Learning in the learning design and creation of high quality content (instructional design and writing style) in English language and suited for a variety of blended delivery methods (including eLearning)
- Keep all Functional and Behavioral content up-to-date and easily accessible
- Drive the reporting process for learning activities. Report on Learning program on quarterly basis – enrollments, cancellations, charge backs, attendance and evaluation scores. Information is provided to Learning Director and HR Managers to drive performance throughout the organization
- Drive the monitoring of the Americas execution of all learning solutions and measure the impact and ROI of functional and Behavioral training across the business
Dallas, TX
Manager, Learning
Dallas, TX
Schmidt and Sons
Dallas, TX
Manager, Learning
- Develops long-range design, development, and/or delivery strategies to support the performance and business objectives
- Models leadership in developing people; supports continuous learning and staff development that enhances performance
- Manage the ongoing administration of learning and the Learning Management System (LMS)
- Communicate and manage project plans/course development with any/all external vendors and internal support functions
- (40%) Establish St. Louis regional institute staffing model. Lead design and execution of regional institute hiring and staff development
- Strong vendor relationships and a robust learning network
- Work with business partners across all divisions to determine learning priorities based on strategy
present
Detroit, MI
Manager, Learning Systems & Standards
Detroit, MI
Dickinson-Thompson
present
Detroit, MI
Manager, Learning Systems & Standards
present
- Analyzes current training practices and makes recommendations to improve the delivery of learning to departments
- Provides ongoing feedback and development to staff utilizing multiple evaluation techniques. Establishes performance goals and reviews performance
- Creates an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Encourages creativity, risk-taking, and constant improvement
- Develops, documents, and maintains standard operating procedures, best practices, and guidelines for the LMS and LCMS
- Monitors and oversees testing of newly published/uploaded online courses, materials, and instructor-led workshops within the LMS and LCMS
- Facilitates problem solving and collaboration, strives for team consensus and win-win agreements, ensures discussions and decisions lead toward closure, and maintains healthy group dynamics
Education
Education
Bachelor’s Degree in Adult Learning
Bachelor’s Degree in Adult Learning
Towson University
Bachelor’s Degree in Adult Learning
Skills
Skills
- Strong organization, planning, and execution
- Dedication to accuracy and attention to detail
- Manages external resources; identifies which training-related activities can be outsourced; determines external resources available for providing learning and performance solutions; selects the most appropriate resources for the solution being provided; negotiates and manages contracts with external partners; maintains contact with external partners to ensure effective delivery
- Ability to manage laterally and vertically to achieve goals
- Strong verbal and written communication skills
- Recruits, selects, and manages people in the learning function; assigns roles, responsibilities, and projects; conducts performance appraisals and makes compensation decisions
- Ability to work effectively in a fast-paced, deadline-driven environment, and to juggle several projects at once with a spirit of flexibility and positive outlook
- Analyzes availability of operational and personnel resources, timeliness of projects and responsiveness to exceptions and customer demands that arise
- Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization
- Develops and implements training plans based on business and client relationships, including strategies, solutions and delivery. Collaborates with peers and internal / external business partners. Determines and manages multiple sources of related services including working with business partners and consultants
15 Manager, Learning resume templates
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1
Project Manager Learning Technology Resume Examples & Samples
- Manage and monitor the progress of all concurrent projects / department dashboard within Learning Tools and Knowledge Management team
- Partner with functional teams within NACL(i.e. Relationship Management team, learning design, development and delivery teams) as well as external Vendors to ensure that all process and application development, testing, communication, job-aids, training , documentation, etc. are delivered prior to launch
- Lead necessary program management milestones, gates and key document reviews/sign-off such a business requirements; functional requirements and Technical specifications
- Plan and facilitate cross-functional team meetings to ensure that all project deliverables and critical dates are met
- Work with Project lead to secure the necessary approvals from the impacted departments for scope, work breakdown structure, schedule, governance
- Supporting the development of Business Cases, Finance Reviews, and Business Requirements for Senior Leadership approval
- Provide senior management with regular project status updates, and escalate issues where appropriate to ensure that all critical dates are met
- Conduct and document post-implementation reviews
- Travel required may vary based on individual projects
- 3 - 7 years Program / Project Management experience
- 2+ years of technology oriented projects; strong understanding of system operational processes would be an asset
- Experience with Learning systems
- Experience with gathering business requirements and functional specifications
- Well versed in project management concepts and applications
- Highly motivated and very proactive individual
- Strong relationship management, interpersonal skills with a variety of stakeholders
- Strong negotiation, influencing and decision-making skills
- Excellent attention to detail and organizational skills
- Working knowledge of project management tools such as MS Project
- PMP certification an asset
- BA/BS highly preferred
2
Manager, Learning Resume Examples & Samples
- Work with business partners across all divisions to determine learning priorities based on strategy
- Develop Learning Services Agreements for identified initiatives with key business partners, ensuring that Learning Service Agreements synchronize with project plan timelines and are signed by the business owner
- Conduct needs analysis to identify specific gaps and learning opportunities
- Determine appropriate learning methodology and delivery channels to address client needs. These may include Informal Learning i.e. Coaching, Mentoring and Formal i.e. eLearning, In-Class and Self Study, or a blended solution combining one or more methods
- Source required learning through internal development or external vendors, facilitating where required
- Communicate and manage project plans/course development with any/all external vendors and internal support functions
- Communicate proactively to all involved and impacted
- Market programs as appropriate to support strategy
- Control expenses to remain within budget and manage invoicing process for Learning
- Manage the ongoing administration of learning and the Learning Management System (LMS)
- Use appropriate evaluation techniques to determine learning effectiveness, compliance and skill confirmation success rates
- Create and maintain Learning Curriculums
- Ensure that every course/learning initiative has an agreed-to lifecycle time frame and execute lifecycle reviews based on pre-set schedule, archiving, updating and amending courses as required
- Maintain all Health & Safety practices to code
- Post Secondary degree in a related field
- 4 to 8 years of proven success in a similar level and capacity
- Previous experience creating innovative learning solutions
- Skill in utilizing Rapid Development tools (Articulate Storyline)
- Strong vendor relationships and a robust learning network
- Strong facilitation skills across all levels of the organization
- Flexibility and resilience for working within a fast-paced, changing environment
- Passion for luxury retailing and / or fashion
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Lead with Passion
3
Senior Software Product Manager Learning Catalytics Resume Examples & Samples
- Defining, tracking, and leading the execution of the product roadmap
- Collaborating with stakeholders and customers to define and prioritize product requirements
- Writing functional requirements, acceptance criteria, and other documents necessary for the implementation of the product roadmap
- Leading cross-functional teams to define product specifications, establish milestones, and manage quality assurance activities
- Collaborating with UX team to design and refine customer-facing UI
- Bachelor's degree or equivalent (advanced degree preferred)
- Experience leading multi-functional project teams and working cross-functionally
- Experience functioning as a product owner in an agile software development team
- A desire to work in a fast-paced, results driven environment with multiple responsibilities
4
Manager, Learning & Change Management Risk Resume Examples & Samples
- University degree in Business, Finance, or designated Accounting degree; or equivalent experience
- Recognized project management training / designation or equivalent work experience
- Minimum of 5 related experience working in banking industry, financial processes or change management
- Working knowledge of financial systems and applications
- Knowledge of LAN based systems including WORD, EXCEL and POWERPOINT
- Expert project management skills and experience in managing multiple parallel and inter-dependent initiatives / projects
- Ability to communicate (written and verbal) and articulate coherent complex concepts or arguments with clarity, including strong presentation skills
- Good ability to influence and engage team participants
- Good ability to understand, describe, and navigate existing work, organization and power structures, and makes recommendations with a clear sense of organizational impact
- Expert resource planning skills with an ability to clearly articulate the need for resources re assigned projects / initiatives
- Good ability to manage relationships with business partners and anticipate, assess, and meet their needs in a mutually beneficial manner, taking action to manage expectations and to resolve differences in a positive manner
- Change management skills, including identifying the implications to users of new changes and designing the methods and processes that assist individuals in adjusting constructively to these changes as they occur
5
Manager Learning & Performance Consulting Resume Examples & Samples
- Design and deliver learning and performance solutions that will enable the CCC to effectively deliver against business objectives
- Design, develop and deliver customized and engaging blended learning solutions using a variety of modalities and technologies (eLearning, Instructor-led Training (ILT), Virtual Instructor-led Training (VILT), Social Learning, Informal, Mobile Learning, Interval and Simulation Training.)
- Design and develop eLearning using industry standard tools such as Lectora and Captivate
- Create learning and performance solutions to support systems, products, sales & service, new hire training and new skills training to meet the learning needs of CSOs, Consultants and Managers and ensure an effective mix of functional and behavioural training to enable First Call Resolution
- Using 70-20-10 as a guide, diagnose performance issues and recommend appropriate solutions whether the solution contains a learning component or not
- Define project scope, analyze expectations of target audiences, conduct needs assessments and determine learning objectives
- Manage, maintain and refine current program materials and work with appropriate areas to ensure that all materials continuously meet business line, industry and regulatory standards
- Support the design, implementation and continuous improvement of learning and performance operational standards and processes
- Follow CCC established governance and operational quality standards and processes in the intake, design and sustainment of all learning and performance solutions
- Identify ways to leverage internal resources to improve efficiencies. This includes using ‘in field’ employees to leverage best practices, skills and knowledge
- Design and engage business partners in a formal feedback process for all learning, performance and knowledge solutions
- Develop and implement measurement, evaluation strategies and tools to measure effectiveness of learning and performance solutions to ensure desired business impact
- Assess technical requirements to deliver content using a variety of digital delivery platforms (LMS, intranet, collaboration, talent management, knowledge management) and collaborate with Senior Relationship Manager, Learning Technology to ensure content meets established standards
- Act as a Relationship Manager and Learning & Performance Consultant for the CCC
- Advise business partners of capabilities and limitations of various delivery methods from a learning and performance consulting perspective
- Maintain a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) and align learning and performance solutions to meet/exceed these needs
- Manage new and ongoing vendor management, negotiations, relationships, delivery and sustainment
- Attend regular project team meetings and provide regular status updates on activities, identifying any issues or challenges to ensure programs are delivered within established timelines and budgets
- Liaise with Subject Matter Experts throughout the design and development process for content validation
- Build, expand and maintain relationships and networks with internal training professionals and external networks to continually improve upon the effectiveness of training
- Share best practices and identify opportunities to work effectively across business lines. This accountability includes maximizing the use of training teams across the organization, where possible
- Work with industry vendors to source off-the-shelf packages or manage the design of customized learning solutions
- Support and sustain the knowledge management strategy
- Deliver learning content in a format that is aligned with the knowledge management strategy and its processes and standards
- Make content curation design recommendations that will support the design and delivery approach and a simplified maintenance process across the CCC knowledge platform
- Review, revise and curate existing learning content for new hire training and new skills for existing employees to ensure consistency and accuracy of information
- Create and maintain knowledge management sustainment programs across focused and multi-skills; track results and analyze effectiveness
- Demonstrate strong team leadership to motivate and sustain individual and team performance
- Lead, manage and coach team members as required
- Execute with a high degree of agility
- Foster and develop a strong, positive team environment, collaboration, driving employee empowerment, innovation and a high degree of engagement
- Exhibit an ability to listen, communicate and support team goals
- Manage workload effectively, especially during peak periods
- Demonstrated experience independently designing, storyboarding and developing creative and engaging blended learning solutions (eLearning, ILT, VILT, social, mobile, interval) that meet learning and business needs from the analysis phase to implementation and sustainment for a variety of programs including onboarding, service, systems, products, sales, coaching and management programs
- Strong track record in consulting with business partners with the ability to distinguish between a performance, knowledge and learning need and solution
- Demonstrated experience using industry standard eLearning development tools like Lectora, Captivate and Storyline to develop learning
- Demonstrated experience designing, producing, testing and launching digital (eLearning, podcasts, video, virtual training) content
- 1-2 years experience direct experience configuring and delivering content on LMS
- Working understanding of e-learning tools, standards, including accessiblity
- Demonstrated knowledge, understanding and experience in performance consulting practices and instructional design using ADDIE model
- Previous experience working in Financial Services
- Previous experience using system simulation/cloning environments to create learning
- Previous Contact Centre experience
- Bilingual (French/English) language skills is an asset
6
Manager Learning Programs Resume Examples & Samples
- Deliver on short and long term learning initiatives in support of business unit’s objectives as directed by the Senior Relationship Manager, Learning by
- Developing and delivering learning programs, tools and resources to meet business unit needs
- Liaising with the Senior Manager Learning Programs to raise any challenges/needs/concerns that should be discussed with Global Performance & Learning, Global Wealth Management (GWM) HR Relationship Managers, Shared Services and other internal partners to facilitate discussions to ensure effective resolution
- Providing assessment of vendor-developed solutions including management of vendor delivery
- Maintaining a strong knowledge of external best practices and trends around learning and making recommendations to evolve existing programs and/or develop new ones
- Proactively providing information/updates on training programs and learning solutions which may be relevant for them (or the business) to know either now or in the near future
- Ensuring all knowledge associated with learning, development, practice management and performance consulting is up-to-date and lines of communication are open with Manager, colleagues, and partners
- Preparing regular program reports and updates as required
- Working with internal learning partners and other internal partners to ensure seamless delivery of initiatives
- Actively participating in meetings with GWM HR Relationship Managers, Learning & Performance Consulting, Global Performance and Learning, Shared Services and other internal partners/stakeholders
- Openly sharing best practices and identify opportunities to work effectively across business lines
- Working collaboratively with colleagues within GWM HR and other internal partner groups
- Maximizing the resources of Shared Services and the Global Learning Office, where appropriate
- Developing and maintain relationships with external vendors
- Actively participating in LPC team meetings and other partner meetings as appropriate
- Sharing information with peers within Scotiabank’s learning community, when appropriate
- Capitalizing on resources which lend to increased knowledge of trends and best practices in training & development
- Implement and maintain evaluation tools
- Preparing business line reporting – dashboards, as appropriate
- Strong diagnostic skills followed by good ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues
- Solid negotiation and strategic influencing skills to work with executives through to line management, head office support groups and vendors
- Strong project management skills and effective execution skills to ensure successful delivery/implementation of learning initiatives and programs
- Strong team focus to work closely with the business lines, LPC team and global learning community
- Strong leadership and people management skills to motivate and coach direct report(s) to continually develop and maintain a high performance team (this position has direct reports)
- Superior prioritization and time management skills
7
Manager Learning HR Talent Resume Examples & Samples
- Responsible for the APAC implementation of HR learning strategies, learning planning, initiatives, policies/procedures/programs, as well as budgeting
- Facilitate the cultivation of company values, which will help to shape the behavior of the staff that supports the mission and goals
- Work with relevant Learning colleagues globally to ensure consistent processes and tools in APAC
- Monitor that all global Functional and Behavioral training content, identify the strength and weakness of offerings, optimize learning offerings through managing learning content pool
- Supervise 1 subordinate or intern / to coordinate all learning logistics and support training administration and learning logistics
- Lead strong execution of all learning programs ensure effectiveness
- Drive the implementation of Learning Campus in the region, and sustain “New Way of Learning” culture
- Upskill HR team on learning related topics
- Min. 3+ years of management experience required
- Proven track record in managing training for a large multi-national organization
- “Can do” attitude and flexible in a fast paced environment
- Proficiency in written and spoken English and Chinese
8
Manager Learning Resume Examples & Samples
- Act as Regional Learning Ambassador and key point of contact for all Learning topics
- Actively markets learning programs to employees, HR and Business Leaders
- Partner with the Director Learning (Behavioral & Functional) to develop - Functional and Behavioral global learning offerings for respective area of responsibility in consultation with business stakeholders
- Partner with Learning and Satellite colleagues to create an aligned global catalogue of Functional and Behavioral learning offers (e.g. Retail University, Peak), Seasonal (Product updates, Events, New Technologies), Behavioral (Learning Campus Classroom, Fit to Lead) and Back Office training based on a thorough learning audit and needs analysis
- Partner with Director Learning in the learning design and creation of high quality content (instructional design and writing style) in English language and suited for a variety of blended delivery methods (including eLearning)
- Keep all Functional and Behavioral content up-to-date and easily accessible
- Drive the reporting process for learning activities. Report on Learning program on quarterly basis – enrollments, cancellations, charge backs, attendance and evaluation scores. Information is provided to Learning Director and HR Managers to drive performance throughout the organization
- Drive the monitoring of the Americas execution of all learning solutions and measure the impact and ROI of functional and Behavioral training across the business
- Review execution data, analysis feedback and summarize key findings for Senior Management
- Collect and prioritize training requirements from Americas working with HR business partners
- Drive the delivery of Functional and Behavioural blended learning offers aligned to the global learning catalogue and calendar
- Communicate and share best practice with Learning Satellites and global Learning colleagues
- Deliver on business needs, designing local or regional tools and materials to enhance the “New Way of Learning” and culture of “Learning and Teaching” across the adidas Group
- 4 years of work experience, preferably in training & learning
- Strong facilitation, training delivery skill
- Strong proven project management skills in a global context
- Strong customer focus skills, and service orientated
- Strong commercial mind set, able to think and act strategically, tactically as well as operationally
- Business mindset, data focus and results orientation
- Strong LMS management skills
- Four year college or university degree, emphasis in management or organizational development and training preferred and two years additional relevant work experience. In lieu of a degree, candidate must have 4 years related work experience
- Proven track record in branded /multi-location retail organization
- Strong understanding of retail trends and processes, and of the adult learning needs of a younger, often part-time workforce
- Proven track record of being results oriented with demonstrated ability to achieve aggressive goals
- Experience in facilitation to both corporate and field based audiences as well as instructional design certification preferred
- Strong conceptual thinking and pragmatic approach of implementing concepts, tools, processes and systems
- Proven track record in putting concepts & tools into practice (sell, implement & sustain)
- Proactive and effective communication and networking skills with Senior Management Teams
- Strong project management experience and very good understanding of process analysis/ workflow
- Strong background in facilitation and behavioral change training in the retail and corporate environment
9
Manager Learning Resume Examples & Samples
- Learning Campus workshops
- Learning Campus Classroom programs
- Fit to Lead programs
- Team building workshops
- Other local/ ad-hoc requests following the demand management process, and that which is a key focus area for the business, i.e. key markets, channels, functions
- Manage and lead Global Learning projects, as requested
- Support Retail Training initiatives upon needs and request including development of eLearning, training in the stores and new store openings
10
Assistant Manager Learning Programs Resume Examples & Samples
- Maintaining a solid understanding of the business unit and their annual objectives/strategies
- Providing learning support to Senior Relationship Manager Learning to execute on the business unit’s learning priorities
- Assisting with program design planning and the creation of execution plans /timelines
- Supporting the development and delivery of learning programs and/or components of learning programs to meet business unit needs
- Liaising with the Senior Manager Learning Programs to raise any challenges/needs/concerns that should be discussed with Global Performance & Learning, GWM HR Relationship Managers, Shared Services and other internal partners to facilitate discussions to ensure effective resolution
- Ensuring all knowledge associated with learning, development, practice management and performance consulting is up-to-date and lines of communication are open with Senior Manager and colleaguespreparing regular program reports and updates as required for Senior Manager, Learning
- Build, expand and maintain relationships and networks with internal Learning professionals and external networks to continually improve upon the effectiveness of training by
- Actively participating in meetings with GWM HR RMs, Learning & Performance Consulting, Global Performance and Learning, Shared Services and other internal partners/stakeholders
- Maintain an awareness of emerging trends and best practices in Learning by
- Liaising with learning peers, both within and outside of Scotiabank to ensure knowledge remains current
- Support Learning measurement and evaluation by
- Preparing learning metrics to assess cost and effectiveness
- Maintaining evaluation tools
- Strong communication skills to articulate the impact of learning on business plan (both verbally and through written documents / proposals)
- Strong problem solving skills and the ability to evaluate options Strong project management skills and effective execution skills to ensure successful delivery/implementation of learning initiatives and programs
- Strong team focus to work closely with the LPC team and global learning community and business lines subject matter experts,
11
Manager Learning & Performance Consulting Resume Examples & Samples
- Direct experience managing and coaching a high performing learning team
- Experience with leading change management initiatives
- Demonstrated experience independently designing and developing creative and engaging blended learning solutions (eLearning, ILT, VILT, social, mobile, interval) that meet learning and business needs from the analysis phase to implementation and sustainment for a variety of programs including onboarding, service, systems, products, sales, coaching and management programs
- Experience providing customers with consultation on formal and informal learning delivery solutions
- Experience designing, curating and delivering content using a knowledge management system
- Experience using a social/collaborative platform (like Jive or Yammer) to deliver learning
- Strong knowledge of learning evaluation methodologies and measurement
- Demonstrated experience designing, producing, testing and launching digital (eLearning, podcasts, video, virtual training) content that conforms to bank technology, learning management system and accessibility standards
- Comprehensive knowledge and demonstrated proficiency designing, storyboarding and developing eLearning using industry standard authoring tools, namely Captivate and Lectora, and ensuring eLearning is SCORM compliant
- Experienced at managing and coordinating large and complex learning projects with vendors and multimedia developers
- Strong project management skills and analytical capabilities
- Strong planning, prioritization and time management skills
- Ability to effectively communicate technical information clearly and simply to non-technical persons
- Ability to act independently within defined objectives and direction
- Previous experience working with a LMS and/or Talent Management system
- Experience in the implementation of knowledge and/or content management systems to create and deliver content
- Strong marketing and communication skills
- Strong sense of self awareness and confidence that shows up authentically
12
Associate Manager, Learning Logistics Resume Examples & Samples
- Manage all travel for Education training session participants and support department travel needs
- Negotiate facility/hotel (for new and existing properties) contracts, create and manage Beverage and Event Orders (BEOs), AV orders and event supplies
- Partner with our group travel team at Amex to set guidelines, timelines and budget restraints for all of our travelers
- Maintain systematic communication with travelers, session facilitators and new store opening team
- Manage session timeline; work with communications team to establish registration deadlines and messaging to the stores
- Partner with supervisor and project owners to troubleshoot and address concerns/issues pro-actively
- Represent logistics team in department project management meetings; coordinate and follow up on logistics project tasks
- Maintain travel and expense related files in Smartsheet including our Session Calendar, individual program sheets, invoice log, and month-end close files for finance and accounting
- Process and track training expenses vs. budget related to travel, hotel, and F&B
- Prepare for month-end close meeting with our finance and accounting partners. Includes tracking monthly expenses, compiling receipts for all of our charges, forecasting accruals and facilitating charge backs
- Take on special projects as needed
- Serve as back-up for Learning Logistics Coordinator and Learning Operations Coordinator as needed
- Minimum 2 years college degree or related work experience, 4-year degree preferred
- Financial and accounting experience desired
- Previous travel and event experience is a plus
- Flexibility with work schedule and ability to work overtime if needed
- High-level attention to detail
- Ability to work in a fragrance-filled environment; lift and carry up to 50 lbs
13
Manager, Learning Operations Resume Examples & Samples
- Design and develop dashboards that report on key metrics for learning team members and key stakeholders (start with monthly publishing, eventually move to on demand)
- Manage all vendor relationships and payment processing
- Drive usage of existing on-demand learning tools and manage partnerships with HMM, getabstract, Books 24x7 to ensure maximum return on our investment
- Onboard new preferred learning vendors that functional learning leaders can use to address development needs outside our purview or not currently prioritized; outcome is quality programs, consistent voice and discounts if we meet volume thresholds
- Build and maintain tools and processes
- Internal team collaboration site
- Capacity planning/management tool to ensure efficient utilization of facilitator and Shared Services resources and VU rooms
- Learning Resource Center, including Learning Leader Toolkit, VU room booking tool, Enterprise intake request form
- Manage the operations of the
- Enterprise learning team through bi-weekly calls, bi-annual meetings and quarterly all staff updates and development days
- Functional learning leader quarterly summits and bi-weekly calls
- Visa University PMO bi-weekly calls
- Manage budget and liaise with finance stakeholders to lead the Annual Operating Plan process, quarterly forecasting and ensuring overall team actuals are within approved spend thresholds
14
Program Manager Learning, Global Talent Resume Examples & Samples
- Researches innovation in learning and development; benchmarks/analyzes key metrics within training industry in key subject areas, such as professional skills training,
- Consults with stakeholders on training and development implications of potential business decisions and performs gap analysis between current performance and business goals and requirements
- Develops programs and implementation recommendations that support achievement of business goals and strategy
- Develops all learning materials in adherence to globally-defined design standards
- Manages project planning and program development life cycle, including defining scope and deliverables, managing content review cycles and tracking milestones and resources
- Designs and implements a performance evaluation and feedback system to measure the effectiveness of training programs and process which meet or improve business objectives
- Defines maintenance, revision, or retirement recommendations for programs
- Identifies external vendors; monitors and guides vendor performance
- Facilitating groups and making presentations (6 years)
- Individual and organizational performance consulting (3 years)
- Designing adult training and instructional programs (2 years)
- Managing training programs (2 years)
- Ability to manage budgets
- Ability to delegate
- Ability to partner with others in developing strategic plans
- Knowledge and ability to apply process improvement principles
15
Manager, Learning Solutions Resume Examples & Samples
- Instructional design experience with a focus on instructor-ledcourse development, both new course creation and existing course improvement is required. Experience with Soft Skills (e.g. employee development courses, management training, etc.) and operational subject matter is preferred
- Must be able to travel 5 – 10% of the time
- Must possess demonstrated technical documentation skills supporting online delivery and paper-based training
- Must be customer focused, coupling strategic focus with strong execution skills and a results orientation; able to link to business challenges and objectives with tactical execution and results
- Demonstrated project management skill and ability to manage multiple priorities
- Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
- Creates design documents for new and existing courses that specify learning objectives, learning strategies, learning materials, design specifications, measures of student learning, and learning impact
- Builds e-learning solutions using interactive online learning models that create engagement through the use of adult learning principles and delivers maximum opportunity for skill development and knowledge transfer
- Oversees consultant/vendor course design/development effort as needed
- Selects and modifies existing instructional materials as well as develops new instructional materials
- Works with project teams as appropriate to assist with training needs analysis within the assigned population
16
Manager, Learning Environments Resume Examples & Samples
- Must have at least 5 years of experience in the MIS field
- Must possess supervisor-level experience providing technical expertise
- Must be able and willing to work evening or weekends hours to meet deadlines or solve problems
- Demonstrated experience with incident management and front-line customer service
- Demonstrated experience developing or maintaining input to a department budget
- Typically posseses 5 years of front-line customer service experience
- Typically possesses strong data analysis and data-based decision-making skills
- Typically possesses specific A/V and software knowledge
- Typically possesses experience with change management and project management tools and techniques
- Accountable for timely response and customer follow-up for all incidents occurring in the Learning Environments spaces, including technical and environmental issues
- Owns and manages the lncident Management, Service Request and Continuous Service Improvement processes for ITS Learning Environments
- Recommends departmental goals and objectives. Implements and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives
- Manages daily operations of unit and provides specific technical expertise for function supervised. Directs and manages the delivery/deployment of complex projects and lends technical assistance to others as needed. Resolves problems referred by staff
- Controls or monitors departmental budget and provides input for budget development
- Serves as a primary source of information regarding department services. Links department with other university offices to ensure services are effectively coordinated
- Coordinates and collaborates with other ITS departments to provide seamless customer services
- Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff
- Bachelor’s Degree in Computer Science or a related field
- 5 years of experience working with audio visual technology
- Training/certification in ITIL service management processes
- 5 years of front-line customer service
- Directly relevant supervisory-level experience in MIS field
- Experience developing or maintaining input to a department budget
- Experience in Higher Education
17
Manager Learning Initiatives Resume Examples & Samples
- Lead assessment and establishment of training requirements and development of an annual high level training plan
- Define training standards that will include methods and tools to optimize learning outcomes and knowledge transfer, particularly as applied to new work-streams
- Develop rigorous Qualification programs that will validate employee knowledge, capability and skills to reduce the organization’s overall Cost of Quality
- Lead development of a knowledge management framework designed to capture and distribute the organization’s intellectual capital and collective knowledge throughout GPO
- Oversee and improve the process utilized for collecting, validating and publishing Best Practices across the organization’s internal and external sites
- Utilize the features and functionality of the HERE Learning Management System to ensure an engaging learning experience and effective monitoring of learning and operator qualification achievement
- Conduct research and make recommendations pertaining to application of improved methods, tools and technologies in the learning and performance development field
18
Manager Learning & Performance Assessment Resume Examples & Samples
- Manage a team of Business Process Analysts and lead complex assessments of work process performance by GPO teams and operators
- Establish systems and methods to monitor and record operator achievement of work-stream performance expectations
- Ensure quality of analytical work carried out by the team
- Design and execute methods to measure production operator performance
- Interact with relevant stakeholders to define analytical objectives, requirements and plans and lead cross functional data gathering efforts
- Synthesize observations and other inputs to identify, clearly define and baseline problem statements and opportunities
- Develop fully documented quantitative models of business processes to improve understanding of the impact of people, process and tool performance (e.g. multi-variate, scenario-based, sensitivity analysis)
- Approve project and team schedules to ensure timely completion of all deliverables
- Conduct research and make recommendations pertaining to application of improved methods, tools and technologies to assess process performance
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Manager, Learning & Instructional Design Resume Examples & Samples
- Design and develop leadership, business skills and business development learning solutions, in a variety of delivery modalities including instructor-led classroom, virtual, and mobile
- Collaborate with client and internal stakeholders to review and advise on the use of innovative learning solutions
- Evaluate, select, develop and apply appropriate design and development methodologies and keep abreast of the latest trends
- Promote creativity and innovation within the team by researching, recommending and supporting digital and multimedia learning solutions
- Manage multiple projects, including developing timeline, milestones, responsibilities and overall stakeholder relationships
- Help ensure compliance with legal and regulatory requirements with respect of eLearning and other learning technologies
- Seven years of experience in Instructional Design, Instructional Technologies, Learning & Development; preferably within a professional services firm or corporate environment
- Bachelor’s degree from an accredited college or university; Master's Degree preferred
- Strong experience in designing and delivering interactive learning programs, leveraging innovative technologies and platforms
- Demonstrated ability to work effectively with senior leadership and in matrix environment
- Demonstrated skills and track record in developing original content, as well as working with vendors on customized solutions
- Excellent interpersonal skills and attention to detail
- Ability to travel up to fifteen percent
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Manager, Learning Resume Examples & Samples
- (40%) Establish St. Louis regional institute staffing model. Lead design and execution of regional institute hiring and staff development
- (25%) Collaborate with Director, Learning to develop a scope and sequence of outcomes for CM learning, design and execute CM learning experiences, and manage certification partnership with the University, Missouri-St. Louis (UMSL)
- (10%) Manage St. Louis regional institute execution
- (10%) Engage in ongoing growth and development around Culturally Responsive Leadership
- (10%) Participate in regional and national events and initiatives [selection, matriculation, etc.]
- (5%) Support a portfolio of alumni for engagement and ensure connectivity with organization
- Previous successful teaching experience required
- Strong organization, planning, and execution
- Dedication to accuracy and attention to detail
- Exemplifying core values and a lens of equity and inclusiveness in all work
- Ability to manage laterally and vertically to achieve goals
- Demonstrated commitment to customer service orientation
- Ability to work effectively in a fast-paced, deadline-driven environment, and to juggle several projects at once with a spirit of flexibility and positive outlook
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Manager Learning Management System Resume Examples & Samples
- Ensures the LMS environment is configured properly based on the needs of the organization and users
- Designs and implements system governance and policies in collaboration with various stakeholder groups
- Works with the HR Operations and HRIS team members to direct data through the systems, enables connections with other applications and ensures data integrity for security, access and analytics
- Manages security roles and user access permissions
- Works closely with Talent Development team members, business leaders and others to establish and support a distributed network of basic level system administrators
- Directs and creates system support tools, process documentation, training for the system, etc
- Consults and collaborates with Talent Development team to set up and administer various types of learning programs, curricula, checklists, online modules, etc. in the system
- Supervises one direct and two indirect reports who handle LMS administration and support duties
- Coordinates activities with system vendor representatives, CIO’s HRIS Portfolio Manager, and technology support to configure, manage and troubleshoot the system
- Manages the architecture and uploading/maintenance of learning content in the system; collaborates with HR and Talent Development leaders on overall system and content architecture and user experience
- Provides support and assistance to users at any level as needed
- Bachelors degree (BA or BS) or equivalent combination of education and experience; degree in HR, instructional design, IT or business-related field preferred
- Minimum 4-5 years experience in LMS/Talent systems administration, with at least two years LMS system management responsibility (SuccessFactors/Plateau preferred)
- Knowledge of and experience with multiple types of training and development programs in terms of design, development and delivery
- Builds strong, positive working relationships across multiple HR functions; strong collaboration and consultative skills
- Highly organized and drives consistent, fast and responsive follow-through
- Skilled in change leadership and organizational communications; strong project management skills
- Experience with enterprise level training management systems, global HRIS (PeopleSoft preferred) and related programs; understanding of database structures and reporting
- Structured, yet flexible and creative, problem solver
- Focused on user experience
- Able to think strategically and innovatively about systems and processes
- Able to anticipate operational issues and develop preventative measures; communicates proactively
- Strong working knowledge of MS Office applications and various learning/collaboration tools and technologies (e.g., WebEx, Sharepoint)
- Knowledge of technical content integration standards such as SCORM and AICC; experience with Captivate and Articulate preferred
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Manager, Learning Operations Resume Examples & Samples
- Experience managing complex budgets and annual planning processes with several global cost centers
- Demonstrated ability to create sophisticated SharePoint sites for collaboration, planning and reporting (work samples required)
- Proven ability to drive highly efficient delivery of ILT and virtual ILT
- Exceptional project management and organizational skills with demonstrated ability to lead multiple cross-functional projects simultaneously
- Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers and colleagues to drive business results
- Ability to be a proactive and process-oriented thought leader and suggest new ways of doing things then drive those changes in the team
- Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
- Incredibly high level of detail orientation
- Strong aptitude in LMS, PowerPoint, Excel and SharePoint required
- 5-6 years experience in Learning roles
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Senior Product Manager, Learning Applications Resume Examples & Samples
- Owns the delivery of a product roadmap for multiple learning apps, incorporating projects, features and other key initiatives
- Effectively influences and negotiates work scope with business partners to align on strategy and objectives around time to market, effort and scope
- Contributes to business partner vision at the initiative level, influencing scope and delivery options with feedback
- Plans ahead to identify delivery capacity needs based on roadmap across his primary team and cross-functional dependencies, and works with management to address them
- Anticipates blockers, conflicts and obstacles, and marshalls appropriate resources to align and solve
- Guides business partners through the work intake process, highlighting milestones and artifacts, and understands the value behind them
- Leads cross-functional initiatives across multiple teams
- Prioritizes work backlog
- Manages and communicates tradeoff decisions between budget, scope and schedule
- Responsible for dependency management
- Review technical solutions for compliance to business process and objectives
- Manage to the definition of done from feature acceptance criteria and meets business value requirements
- Works with Delivery Scrum Teams on product execution
- 8+ years of relevant experience in product management or relevant experience elsewhere
- One to two years in the following roles: product management, project management, consulting
- One to two years of experience in LMS, Learning Applications, Education or other relevant domain
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Program Manager, Learning & Devopment Resume Examples & Samples
- Ensure positive onboarding experience for undergraduate and graduate school candidates
- Work with the Sr. Director to facilitate/support communication
- Significant experience working with leaders on organizational and leadership matters
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Manager Learning Facilitation Resume Examples & Samples
- Manages facilitation teams to ensure learning outcomes are met
- Schedules facilitators to appropriately meet business needs and efficiency targets
- As required, facilitates instructor led and distance workshops for all level classes to meet prescribed evaluation standards
- Collaborates with Learning Services leaders in identifying needs in the design, and planning of new programs as well as providing input to revise and maintain existing programs. Ensures adequate facilitators are prepared to launch new programs effectively and efficiently
- Acts as a liaison across learning and on a limited basis with internal customers to understand business objectives and long-term needs
- Consults with business leaders, building and maintaining credible relationships with and ensuring quality partnerships
- Participates in professional research and development by attending workshops, reviewing professional publications, establishing personal networks, or participating in professional societies. As appropriate, selects and pilots new products/ processes that meet business cultural needs and objectives appropriately
- One year of experience in employee learning or professional development
- Demonstrated knowledge in Adult Learning Theory
- Master’s degree in a job-related area
- Demonstrated excellence in presentation skill and coaching others to excellence
- Demonstrate excellence in communication and diplomacy with all levels of staff and leadership
- Ability to set priorities in the planning and execution of facilitation
- Demonstrated collaborative work habits and be able to manage conflict effectively
- Results oriented and able to participate in several projects simultaneously
- Ability to take proactive approach to problem solving and demonstrate ability to be a strategic thinker able to understand broad corporate and regional strategies and create linkages to development and training
- Focused on business outcomes and supporting the organization, have an awareness of business strategy and sensitivity to business environment
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Manager, Learning & Talent Development Resume Examples & Samples
- Support the Business Learning Partner Lead and Project Management Lead to explore and develop learning initiatives which are beyond classroom learning mode and be an active member of the “think tank” in achieving our learning initiatives as inspired by DBS Learning Academy
- Support the implementation of digital learning solutions in light of business strategic direction and needs
- Lead the execution of other regional or local projects and vendor management
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Manager, Learning & Talent Management Resume Examples & Samples
- Act as the talent point of contact for HR Business Partners and their respective client groups, providing insights into programs and potential solutions for talent gaps and development needs
- Deliver appropriate solutions by working with internal and external resources
- Manage learning programs and activities, providing onsite or offsite support as needed
- Assist with work related to the Performance Management Program (developing or delivering training, procedures, guides and other materials)
- Administer assessments (example: 360 feedback, DiSC or working style profile) and provide assistance with analytics as needed
- Bachelor’s degree with 7 – 10 years of experience in an HR, Talent Management or Learning role
- Experience implementing large scale learning or talent management programs
- Exhibit professionalism and business acumen while building relationships with senior level stakeholders and interacting with business partners
- Strong skills related to execution and implementation of talent management and learning initiatives and programs
- Ability to prioritize workload and manage multiple competing deadlines
- Comfort working both within a team and independently while remaining accountable for results
- Proficiency with Microsoft products especially Microsoft Office
- Knowledge of Learning Management Systems (LMS) and HR systems, in particular Cornerstone and Workday, is advantageous
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Manager, Learning Roadmap, Digital Resume Examples & Samples
- Strong experience in learning and capability development
- Expertise in digital learning design and learning technology
- Influencing and advisory skills
- Degree qualified in business or HR related discipline
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Training Manager, Learning Services Resume Examples & Samples
- BA/BS – or equivalent experience
- 8+ Years of Experience including 3+ years of People Leadership
- Knowledge of learning discipline, people management skills
- Requires in-depth understanding of concepts, theories and principles for their learning discipline and growing knowledge of other disciplines
- Translates strategy/priorities into work product
- Manages a generally homogeneous team; builds engagement in teams to meet service and/or operational challenges. Approves OT/operational expenses/roll-up data to provide recommendations
- Identifies and resolves technical, operational and organizational problems
- Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan
- Guides, influences and persuades others either internally or lower complexity external customers or agencies
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Senior Program Manager Learning Strategist Resume Examples & Samples
- Identify ways to increase customer empathy through all stages of the product development lifecycle
- Experiment quickly and often to deliver creative and engaging learning solutions that grow Researchers’, UX Designers’, and Product Managers’ skills and knowledge in design thinking
- Ensure new learning solutions found to deliver high-impact results get woven into larger learning programs and can scale
- Build mechanisms that enable the CE community to continuously learn from internal subject matter experts’ knowledge and experience
- Increase employee awareness and career ownership by establishing learning roadmaps and career advancement tools and resources
- Help teams pinpoint root cause issues that hinder employee engagement; provide frameworks, tools and guidance to help them design the highest-impact, most scalable solutions
- Use proven frameworks to choose the format that maximizes learning based on the skill, knowledge, or ability to grow. Includes in-person events & workshops, on demand mobile learning, videos, on-the-job support, management support, and coaching tools
- Work across orgs to understand and extend the reach/impact of existing learning solutions, communities, resources, and events to benefit CE Researchers, UX Designers, and Product Managers
- Partner with program teams to strategize, experiment, and deliver tools that increase innovation and collaboration throughout the product development lifecycle
- 10+ experience creating and driving organizational development initiatives, with emphasis on linking organizational needs to learning strategies
- Multidisciplinary, conceptual and rigorous thinker, who is imaginative, flexible, and able to thrive in ambiguous environments
- Proven leadership skills and the ability to motivate, lead and inspire
- Ability to engage with people from all backgrounds, levels of seniority, and experiences
- Orientation to thinking big and releasing small by designing/testing new ideas fast and iterating frequently
- Demonstrated track record of managing cross-organizational initiatives to deliver solutions that address multiple audiences’ needs
- Experience running user interviews, participating in design and discovery processes, UX/UI design, wireframes, and prototypes
- Experience as a UI/UX designer, shipping new features, microinteractions, customer flows, or design patterns
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Manager, Learning Operations Resume Examples & Samples
- 5-6 years' experience in Learning roles
- Experience leading complex budgets and annual planning processes with several global cost centers (work examples required)
- Capacity to understand existing, and craft new, sophisticated SharePoint sites that contain multiple workflows (work examples required)
- Experience working in learning center preferred (provide evidence of experience if applicable)
- Ability to drive efficient delivery of ILT/VILT– from a campus utilization/calendar perspective
- Ability to understand learning strategy, translate it to day-to-day learning operations, and exceed operational expectations
- Exceptional project management and organizational skills with demonstrated ability to lead multiple cross-functional projects at a time
- Ability to effectively collaborate and consult with senior leaders, business partners, internal customers and colleagues to drive business results
- Ability to be an active and process-oriented leader with vision, suggest new ways of doing things, and inspire change in the team
- Strong written and verbal communication, consulting, partner management, relationship management and influencing skills at all levels in an organization
- Deeply high level of detail orientation
- Strong aptitude in SharePoint, Excel, PowerPoint, and LMS
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Manager, Learning Resume Examples & Samples
- A completed Bachelor’s degree from an accredited university or 2+ years Amazon experience
- 5+ years’ operations management experience
- Experience in instructional design, including needs analysis and multi-media instruction
- Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization
- Experience implementing and teaching Lean principles
- Travel Requirements 30-50%
- Master’s degree is preferred
- Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management
- Proven ability to negotiate agreement and build effective teams
- Ability to deal with ambiguity and competing priorities
- Ability to actively use training data to track, trend, and manage training efforts
- Strong organizational, interpersonal and communication skills
- A strong focus on internal customers’ needs and satisfaction, with an emphasis on demonstrating return on investment in training. A qualified candidate will be focused on how training contributes to the company’s bottom line and will have the analytical skills to justify programmatic decisions with data
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HDE Manager Learning Design Resume Examples & Samples
- 30%-Develop, maintain & drive deadline delivery. Analyze, design & support delivery of learning solutions including project track development, resource owners, timeline adherence, communication development & implement a range of delivery solutions to meet organizational needs. Assist in development of the annual L&D business plan
- 30%-Proactively work with Learning & Development partners to design and implement learning plans. This may include organization/ team effectiveness, focus groups and leadership development/change management. Acts as a partner with AHS and Knowledge Depot to provide learning support to achieve the business objectives
- 20%-Support needs analysis by taking business needs & aligning with project development tracks, resource assignment, job code mapping & maintenance with Knowledge Depot, ensure testing standards and acknowledgements are implemented on-line, & reported through a leading dashboard to effectively measure/monitor learning performance
- 15%-Partner with THD L&D teams to ensure support for program development, content uploading, L&D content inventory & mapping to HDE/HDI job codes. Develop content development priorities between field teams & use of the iPad technology to ensure proper content is built to support the selling process & system
- 5%-May lead or participate in learning-related activities such as distance learning, one-off training sessions &/or leadership team meetings
- Must be eighteen years of age or older
- Must pass the Drug Test
- Must pass Background Check
- Must pass pre-employment test if applicable
- Strong project management skills, including priority setting and organization
- Presentation/group facilitating skills
- Strong relationship building and communication skills
- Ability to influence
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Manager, Learning Technologies Resume Examples & Samples
- Set department objectives and overall design guidelines for a team of instructional designers and contractors tasked with analyzing and testing course content and translating content assets into multiple formats
- Report on performance to stakeholders
- Lead effort to improve, modify, and/or streamline processes as a means to address inefficiencies, control weaknesses, and keep in step with an ever-changing operational environment; ensure that processes and practices support McKesson’s quality goals
- Lead and support organizational change prompted by the introduction of new technologies and processes
- Act as the ID Lead to oversee the growth and development of the instructional design team; support them in building their skill set, staying abreast of developments in the online learning industry, and growing as leaders and experts
- Introduce industry best practices into team operations as appropriate
- Represent the instructional design team to stakeholder groups throughout McKesson
- Establish and maintain strong partnerships with key subject matter expert groups to ensure alignment across business functions
- At least 3 years experience in the field of learning or education
- 2+ years technical writing experience including building online and instructor-led course content
- 2+ years working knowledge with Cornerstone
- 1+ years experience managing a Learning Management System from course uploading/maintenance, curriculum management, participant assignment, and results reporting
- 1+ years experience in a CRM (preferably Salesforce)
- Familiarity with online learning platforms and related technologies (e.g., HTML, Captivate, Flash, learning content management systems)
- Microsoft Office skills required
- Proven experience collaborating successfully with leaders in other disciplines and organizations
- Proven ability to lead effectively in a dynamic environment
- Excellent writing, critical thinking, problem solving, interpersonal and communication skills
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Manager, Learning Evaluations & Data Resume Examples & Samples
- Develop tools, strategy and methodology for the evaluation and measurement of enterprise-wide L&D products and initiatives
- Manage existing tools used to automate reporting infrastructure such as rosters, dashboards, LMS data retrieval and integration
- Oversee the collection, compilation, evaluation, and reporting of evaluation metrics for enterprise-wide L&D products and initiatives
- Continually research, identify, and apply industry best practices for the testing, measurement, and evaluation of learning
- Directly support the Learning Operations team, part of Visa’s Enterprise L&D team
- Collaborate with L&D design and delivery teams to achieve valid, reliable, and measurable learning results
- Present well organized, visually compelling, meaningful evaluation reports and recommendations for improvement based on data and business needs
- Monitor key business indicators to proactively recommend potential opportunities to leverage L&D solutions to solve for business needs
- Function as a subject matter expert regarding the design and development of measurable learning evaluation at an enterprise level
- Conduct quality reviews of learning materials, experiences, and programs
- Build trust, effectively communicate, and influence key stakeholders
- Leverage learning metrics to boost employee performance and happiness
- Partner with vendors to execute evaluation and assessment strategy
- Deep knowledge of instructional design including needs assessment, participant and program evaluation, curriculum design and development
- Knowledge of all aspects of training assessment and evaluation practices including task analysis, assessment strategies, validation methodologies, and test item development, validation, and analysis techniques
- Experience with experimental design for learning
- Graduate degree in Education, Learning Sciences, Organizational Psychology, or a related field and 3-5 years of experience or commensurate education and experience
- Advanced level user of relevant tools, including testing and survey platforms, statistical analysis, social science analysis technology, data visualization and presentation tools
- Ability to communicate technical and non-technical information effectively in person, virtually, via written and oral communications
- Ability to write instructional materials, technical and non-technical reports, presentations, and briefing papers
- Demonstrated ability to influence peers, leaders, and key stakeholders
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Manager, Learning Experience Resume Examples & Samples
- Work closely with the Instructional Designers to design and develop e-learning course materials to supplement classroom training
- Assess, develop and implement innovative networked learning solutions that assist the business to meet strategic initiatives and future growth
- Use Articulate Storyline, Camtasia, and other eLearning authoring and multimedia tools to create production-ready content for video or web-based courses
- Design in-house content curation learning solutions which helps organize and share the most relevant internal learning content
- Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities
- BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development
- 7-8 years of work experience with solid career progression in the field of instructional design, including significant experience in designing and delivering e-learning solutions to large organizations
- Demonstrated experience developing courseware to current Industry and adult learning standards, performance support aids, online tutorials and/or other training materials, including gaming modules
- Expertise in development with eLearning tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, Flash and Software technology like HTML, Javascript for learning portal design
- Experience working with Learning Management Systems like Moodle, Cornerstone (Amazon’s current system)
- Multi-media development skills in audio, video, and/or animation
- Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results
- Excellent verbal, written, interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts, global stakeholders, and managers. Proficiency with the Microsoft Office Suite (Word, Powerpoint and Excel)
- Master’s Degree in Learning Design and Development
- Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.)
- Experience designing global learning solutions for a diverse audience
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Manager, Learning Technologies Resume Examples & Samples
- Translate the current and future capability needs in to learning solutions
- Scope and design learning solutions to deliver on the NAB Strategic People Plan
- Design learning solutions for strategic priorities such as 'Digital'
- Design of key product/services such as 'Induction and Job Ready' and 'Banker Product Training'
- Relationship management of external vendors to support design when required
- Outstanding expertise in 'Learning Solutions'
- Ability to consult and influence across the People streams, who will be the beneficiaries of the learning solutions
- Confidence in working inter-dependently with groups of people across the division to maximise impact and efficiency
- The ability to apply skills across diverse areas
- Superior communication and relationship building skills
- Planning and prioritisation, including high level coordination of projects
- Consultation on requirements from within the People streams
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Senior Product Manager Learning Platforms Resume Examples & Samples
- Bachelor's degree required
- 5+ years of tax and accounting or professional learning and development experience preferred
- Recent experience in working with technology and/or software development teams is highly desirable
- Familiar with continuing professional education business and needs of tax & accounting professionals. Ability to provide recommendations on a various types of education for the various professional served by the certification business and communicates them in an understandable manner to non-tax & accounting professionals
- Experience in continuing professional education field is highly desirable
- Demonstrated a strong ability to identify, analyze and solve problems with various competing priorities and stakeholders
- Relevant experience leading teams, preferably across businesses, locations, and geographies
- Recent experience with large-scale process management and process improvement initiatives
- Grasp and analyze complex, multi-dimensional problems. Act decisively
- Excellent communicator who can work collaboratively with relevant internal groups to achieve short, medium & long term results
- Designs clear solutions that can be implemented by others
- Continuously measure and benchmark output capability and success criteria of the group
- Drive results – effectively communicate and remove roadblocks to deliver solutions on time and on budget
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives
- Excellent interpersonal skills and a collaborative management style
- Problem solver who excels at operating in an fast pace, community environment
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Team player who can work in a fast paced and evolving organization
- Excellent computer skills and proficient in Microsoft Excel, Word, PowerPoint and Outlook
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Manager Learning Spaces Resume Examples & Samples
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's degree in computer science, computer engineering, information systems, educational technology, journalism and mass communications, telecommunications, film and new media or related field
- Minimum of 5 years’ experience providing academic technology support
- Minimum of 3 years of increasing technical responsibilities (systems administration, integration, support and/or programming, multimedia development), preferably in a higher education environment
- Strong diplomatic skills and the ability to foster collaboration and cooperation among all constituents within a complex university campus
- Demonstrated success in developing and maintaining strong working relationships with campus clients and partners, and vendors
- Effective staff management skills and a service oriented work ethic
- Demonstrated commitment to ongoing professional development for self and staff
- Ability to communicate clearly, both orally and in writing, complex/technical content
- Ability to conduct training and informational sessions
- Ability to work independently and initiate projects
- Knowledge of general project management principles, theories and concepts; and experience with visualization software
- Ability to conceptualize, organize and implement complex projects; and resolve conflicting high-priority requirements
- Skill in writing technical and non-technical project materials: plans, timelines, vendor agreements, status reports
- Ability to analyze facts, draw conclusions, define problems, and suggest solutions
- Ability to lead, moderate, and guide groups with clear objectives to build consensus, facilitate work sessions, and negotiate solutions
- Master's degree in educational technology or related discipline, or comparable years of experience
- Familiarity with Project Management techniques or related experience
- Knowledge and experience in broadcast technologies and media creation/editing
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Manager, Learning Program Management Resume Examples & Samples
- Lead and develop a team including Program Managers and Product Managers
- Create a “one stop shop” for field operations and support team partners to request and track their learning needs from request through completion
- Ensure that projects are continually aligned to business needs
- Drive learning projects to completion by holding Program Managers accountable and partnering with SME teams to gain necessary information
- Evaluate the effectiveness and impact of training activities in relation to business goals
- Evaluate outcomes of to identify learning programs that are and are not adding value
- A Master's degree in Business, Communications, Instructional Design, or Project Management
- 5+ years Project Management experience with increasing responsibility of scope
- 3+ years Learning and Development experience
- Experience managing projects in Agile or Rapid Development environment
- Experience leading and managing a team of up to 5 people
- Experience of implementing a wide range of Change management and process improvement activities
- Knowledge of Lean Manufacturing theories and Kaizen
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Manager Learning Tools & Platforms Resume Examples & Samples
- Develop and manage the global Sales Academy tools and platforms that drive effective and engaging learning for all audiences in collaboration with the Learning Delivery & implementation team
- Actively partner with Group HR, local stakeholders, DTC Business Solutions and IT to optimally leverage existing tools and platforms
- Drive global adoption of Sales Academy tools/platforms and support local implementation
- Manage ongoing maintenance and development of Sales Academy tools/platforms based on user and market owner feedback
- Act as primary business contact for markets and business stakeholders related to Sales Academy learning tools and platforms
- Support the selection of digital learning tools, consult Senior Director Sales Academy on solutions available and enable decision making based on defined criteria
- Minimum of 4 years retail training and/or retail operations field experience, preferably in the apparel industry
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Product Manager, Learning Systems Resume Examples & Samples
- Manage the configuration and systems settings for the Learn LMS; including maintenance of security roles
- Development of Learn Center Pages to support role-based learning for Macy’s Inc
- Function as first line support for all Taleo Learn systemic issues, managing service requests (SRs) with Oracle to ensure issues are resolved in a timely manner to reduce user downtime
- Manage projects and understand the time required to accomplish key tasks and to work with both the internal LD/IT team and the external vendors in order to meet customer commitments on time
- Configuration of Talent Center attributes for new positions within PeopleSoft that will be integrated into Taleo/Oracle
- Analyze error report from the PeopleSoft to Taleo/Oracle integration; make appropriate corrections of the data as needed
- Transfer knowledge and conduct training to all other administrative users
- Meticulously document all training plans, presentations, and configuration sets for Oracle LMS
- Creation and Administration of eLearning assets/videos/courses within the LMS application
- Manage systems performance, issues, and zone upgrades
- Manage support requests with Oracle Customer Service partners
- Process and analyze audit trail reports of the Talent Center data to ensure accuracy
- Manage Help and Support tool for ticket monitoring and password reset
- Previous configuration experience with Learning Management System required
- HTML experience required
- Knowledge of Taleo/Oracle Learn LMS preferred
- Knowledge of PeopleSoft preferred
- Previous experience with Software As A Service (SAAS) applications preferred
- Previous experience in managing eLearning courses and assets preferred
- Ability to read, write and interpret instructional documents such as reports and procedure manuals
- Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference
- Strong interpersonal, analytical and presentation skills
- Ability to assess and track training effectiveness through the use of metrics
- Displays solid business acumen and integrated thinking
- Proficient with Microsoft Office Word, Excel, PowerPoint
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Associate Manager, Learning Design Resume Examples & Samples
- Manage team of Instructional Designers
- 5+ years of experience designing and developing highly engaging learning programs based on sound learning principles
- Prior management / supervision experience preferred
- Proven, advanced experience in instructional design and development
- Experience developing multimedia, eLearning and/or alternate distance learning programs required
- Demonstrated working knowledge of modern instructional design tools such as, but not limited to, Adobe Creative Suite (specifically, InDesign, Premiere Pro, Illustrator and/or Photoshop), Audacity, Adobe Captivate, Articulate Storyline, and Camtasia
- Demonstrated experience with Learning Management Systems (LMS) and Virtual Training Technology platforms
- Ability to work collaboratively across multi-functional groups and teams; must have a track record of successfully working with interdepartmental projects
- Strong experience with automotive and advertising industry preferred
- Demonstrated experience producing high-quality work in a fast-paced, deadline-driven environment required
- Proven business development and project management skills required
- Ability to travel up to 25% (day and overnight trips)
- Some night and weekend work required before and during select events/rollouts
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HDE Manager Learning Design Resume Examples & Samples
- 50% - Engage in the design and development of learning projects with alignment to the needs of the business
- 30% - Review incoming learning projects; design realistic project plans for timely completion; ensure needs of the business are incorporated into teams; designs / projects
- 10% - Track and record progress of all learning initiatives providing regular updates on all learning project statuses and key project milestones
- 10% - Assess training effectiveness by reviewing appropriate evaluation data and making changes based on feedback
- Ability to take abstract ideas and convert them into meaningful learning objectives
- Influences and persuades
- Plans, organizes, and manages projects appropriately and efficiently
- Communicates effectively
- Makes sound business decisions in accordance with the Values
- Ensures Quality
- Knows and uses leading learning technology
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Manager Learning Technology Resume Examples & Samples
- Lead the implementation of our Cornerstone LMS across Kraft Heinz Company
- Lead the implementation of our Cornerstone integrated talent management tool (incl. 360/Assessments, Competency Modules)
- Lead and manage our Portal Infrastructure using SharePoint
- Lead the implementation of our MOOC platform built on Open Edx or other MOOC Platforms
- Build the technology ecosystem required to bring alive our vision for Ownerversity that sits at intersection of Marketing, Knowledge Management, Learning Management, and Talent Management
- Know all about learning design tools like GoAnimate, Articulate, Camtasia, Captivate, and others
- Project Manage all learning technology initiatives
- Bring concepts such as social and mobile learning to life by focusing on two philosophies – make learning a daily digital habit and foster and nurture a thriving learning community
- Build and partner a vendor-partner ecosystem to fulfill learning needs
- Enable multi-channel approach i.e. a combination of digital, virtual, and face-to-face delivery methods to create a unique immersive and transformational learning experiences
- Build and nurture partnerships with our IT owners, HRBPs, Business Leaders, Academy Leaders, and others to co-build the future of learning and Kraft Heinz
- Lead and manage projects needed to bring the entire vision to life
- Convert the power of platform into insights for business by creating a companywide Skill and Capability Graph
- Manage goals, objectives budgets, KPIs and outcomes as appropriate
- 3-5 years of experience in a similar role
- Prior LMS Implementation Experience
- Prior experience leading a design and technology COE
- Expertise creating a learning ecosystem (LMS, Content authoring tools, Content aggregation tools, video authoring tools, MOOC Platforms, and more)
- Deep SharePoint Expertise
- Knowledge of Learning Technology Ecosystems and EmergingTrends
- Prior experience working with the Sr. Leadership directly(CHRO/CEO/Business Leaders)
- Ability to have a vision, point of view, and moreimportantly relentless passion and deep care for the outcome
- Ability to work independently and to plan, organize andset/achieve priorities when performing work
- Extensive Excel and PowerPoint Skills
- Superior interpersonal skills (written, verbal, presentation)
- Ability to establish and maintain effective relationships with the Customer and gain their trust and respect
- Willing to travel as required
46
Manager Learning Design Resume Examples & Samples
- Master’s degree in Instructional Design, Instructional Technology, Human Resource Development, Organizational Behavior and Development, Industrial and Organizational Psychology, or related field
- Experience in education or learning-related field, or similar work experience
- Experience creating training materials for retail organizations
- Experience creating learning content that engages audiences using multiple modalities and learning approaches
- Familiarity with principles of adult learning and how to adapt them to multiple contexts
- Experience managing a team to achieve organizational goals
- Ability to intuitively understand what the audience needs to know and how they should best consume it based on their context
- Strong passion for new learning technology tools
- Basic knowledge of media development tools and processes
- Ability to communicate and present information to various groups within THD
- Advanced knowledge of Microsoft Office PowerPoint, Excel, Word, and Outlook
- Advanced knowledge of instructional design and adult learning theories
47
Manager, Learning Metrics & Analysis Resume Examples & Samples
- Lead a team to deliver on T&D reporting priorities. This includes partnering with T&D leadership to establish reporting priorities related to learning effectiveness and learning operations. Design scalable processes as needed to track and gather accurate, consistent data in support of metrics priorities. Scope projects, develop work plans, and effectively resource the projects to meet implementation timelines and requirements
- Manage related systems and/or tools necessary for data collection and management. This involves partnering with various system’s owners to develop the right technical capabilities to support reporting and analysis activities
- Lead continual improvement efforts around existing reports. Develop a road map and implementation plan to support ongoing improvement of reports and data sources. Ensure processes are in place to ensure efficient reporting operations while ensuring high quality data
- Support the audit teams in responding to regulator requests. Develop a replicable process for audit preparation and implement that process. Identify the questions regulators are asking and determine how best to supply the needed information to the audit support teams. Partner with the LMS team, compliance operations, and other project teams to ensure successful implementation execution of risk mitigations
- 5+ years’ relevant experience, experience with HR and/or LMS data preferred
- Experience with data management/architecture
- Demonstrated ability to structure analyses, problem-solve complex issues, and clearly communicate research, insights, and implications to senior management and other stakeholders
- Experience designing and executing performance metric or KPI scorecard programs
- Comfortable working in an ambiguous and rapidly changing environment
- Able to manage competing priorities and communicate expectations
- Expertise with SAS, Excel, PowerPoint and other relevant software. Experience with Tableau ideal
- Bachelor’s degree required; Master’s degree preferred
48
Manager Learning Impact & Measurement Resume Examples & Samples
- Works with our Instructional Design team to implement design standards for measuring and reporting on the impact of learning experiences
- Organizes and presents learning and operational metrics in a way that allows Hertz to reinforce the impact and value of programs with various stakeholders
- Identifies and implements new methodologies for evaluating the impact of various learning initiatives
- Produces metrics and reporting on program participation and compliance
- Partners with our Global Measurement Team to adopt common assessment and evaluation processes
- Creates a Learning Effectiveness dashboard(s) for project managers to use in client and stakeholder meetings; update dashboards as needed
- Creates success measures aligned to business strategy
- Cultivates an internal network to effectively source metrics and results and maintain an understanding of what we ought to measure now and in the future to advance our value proposition
- Identifies trends, themes and correlations in training data, summarize impact and recommend adjustments
- Understands the different needs of our team, as well as key stakeholders, and cater analysis and presentation of data accordingly
- Performs ad hoc reporting for Hertz initiatives as needed
- Works with global measurement, HRBP’s, Talent Acquisition, and HRIT to augment the pool of data points and sources of data available
- LI-MM1
- BA or BS degree in a relevant field; Masters or PhD, preferred
- 5+ years of work experience
- Strong analytical, evaluative and problem solving abilities
- Knowledge and experience using predictive analytics software (e.g., SPSS, Tableau)
- Advanced experience with Microsoft Office products
- Prior experience developing executive presentations and drawing conclusions derived from performance and assessment data
- Excellent written and oral communication skills, with demonstrated experience/skill in communicating with various levels of business leadership
- Solid project management skills including keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results
- Ability to self-direct and motivate in a team oriented, collaborative environment
- Able to travel up to 5-10%
49
Product Manager, Learning Applications Resume Examples & Samples
- Prior experience working as a Senior Product Manager in a large enterprise. Has experience working and leading activities with startups. Can apply the best of both worlds to their activities
- Able to create and lead connected communities of individuals who previously were not familiar to each other and establish on-going dialogue and participation
- Skilled at bringing together diverse and different opinions to form a consensus or at least an agreed upon approach that moves multiple functions and products forward
- Self-motivated with an appreciation for the balance between innovation and commercial needs, able to “see” the future and determine which opportunities to explore vs. those to pass over
- Excellent writing and presentation skills to senior management and stakeholders, with the ability to lead meetings and initiatives
- Experience in working with a highly experimental portfolio (e.g. launch, fail and then apply lessons learned to relentlessly try again)
- Solid understanding of digital trends and developments; the person friends go to when they have questions about the latest product or developments
50
Manager, Learning Systems Operations Resume Examples & Samples
- Provide ongoing leadership, supervision and coaching for the Learning Systems team
- Manage, support & coordinate enterprise LMS, including process mapping, system operational verification, learner communication and training, as assigned
- Monitor/analyze LMS process-related questions from business units and provide timely resolution
- Cultivate collaborative relationships with business partners to effectively assess needs, define outcomes and ensure that process designs work within the Macy’s environment
- Partner with account representatives at Taleo/Oracle for process-related system design and development
- Assist subject matter experts in converting course content into a format that can be uploaded into the LMS
- Provide support for leaders of virtual classroom training, such as new facilitator training, troubleshooting LMS process issues, completion data accuracy, etc
- Partner with business units and other stakeholders to coordinate learner testing and design implementation plans
- Engage and manage third-party vendors, when services are required, in partnership with the Director, Talent Delivery
- Minimum education of Bachelor’s degree or equivalent
- Minimum three years’ experience working with an LMS as an Administrator or equivalent system administration experience
- Experience with WebEx and/or Adobe Connect, preferred
- Experience with eLearning/LMS development tools and system configuration, preferred
- Strong leadership skills, including ability to prioritize work and meet deadlines
- Detail-oriented with exceptional organization skills
- Strong technical skills; proficient in Microsoft Excel, Word, PowerPoint and Outlook
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Manager Learning Design Resume Examples & Samples
- Recruits, selects and manages a Learning Design team
- Assigns roles, responsibilities and projects. Conducts performance appraisals and makes compensation decisions
- Provides coaching and mentoring and supports continuous learning and staff development that enhances individual performance and team capabilities
- Contributes to long range strategic planning for the department and Enterprise Learning organization. Develops and implements plans to execute on department and cross-functional organizational goals and strategies
- Builds and cultivates relationships with ADP learning leadership within Enterprise Learning and the broader ADP Learning communities of practice, knowledge management, product development and operations leaders, and other groups/leaders critical to the success of this position
- Participates actively in learning design external boards, advisory groups, local chapters, vendor relationships, etc. to provide thought leadership in the market and bring an outside-in-perspective to the role
- Manages function to ensure high quality, cost effective output that positively impacts business results
- Adopting and contributing to the continuous improvement of Enterprise Learning curriculum design standards, resources and processes
- 5+ Years of Experience including 2+ years of People Leadership (direct or indirect)
- Experience in Instructional Design
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Project Manager Learning Technology Resume Examples & Samples
- Work with training and business clients to determine business requirements and consult with team to recommend effective solutions
- Manage multiple Learning Technology Projects
- Conduct / lead weekly project review meeting with LTG team
- Perform various administrative tasks in support of the CVS Health enterprise Learning Management System (LMS)
- Provide support dealing with reported issues involving the LMS
- Coordinate project due dates using LTG process and tools
- Excellent organization, planning, and project management skills
- Ability to work independently and lead several projects with minimal supervision
- Assertive manner and self directed work style
- Proficiency with Microsoft Office applications
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Manager, Learning Resume Examples & Samples
- Responsible for oversight of methods, continuous improvements and effectively implementing all approved initiatives related to training/learning
- Coordination and implementations of training initiatives. Budget training initiatives and assurance to budget compliance
- Assure the Csmart is fully utilized by CCL and all training is properly scheduled, coordinated and communicated to all stakeholders. Constant communication with all stakeholders, shipboard and shoreside
- Design and write training curriculum, including but not limited to: CBT courses, Instructor Led Courses, Supporting Collateral Materials (manuals, lessons, guides, etc..) Video Courses or Support Videos
- Training records custodian and reporting
- Conduct training needs assessments and analysis to identify training gaps
- Facilitation of training courses and continued improvement and development of training facilitators
- Audit/Review all existing training materials to assure consistency and standards
- Overall responsibility for training records, designing and producing reports and LMS records custodian, once implemented
- Proficient in Microsoft Office; advanced PowerPoint skills
- Development and facilitation of on-line courses
- Self motivated; excellent communication skills and the ability to work within a large organization
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Manager, Learning Data & Technology Resume Examples & Samples
- Project manage the project life cycle including scope, selection, integration and user experience, for identified learning technologies likely to include
- Minimum requirements include a bachelor degree with at least one to three years of experience in a similar role
- Strong project management, process improvement, or other applicable experience
- Strong analytical skills using data to support strategic decisions
- Combination of entrepreneurial thinking and action with sound technical skills
- Problem-solver and self-starter who initiates solutions; collaborates and negotiates effectively with team members, partners, and stakeholders
- Computer proficiencies: Microsoft Office (Outlook, PowerPoint, Word, Excel), project management tools, evaluation tools
- Strong ability to distill and communicate complex issues and concepts to others
- Demonstrated interest in learning about new technologies
- United Way or other philanthropic non-profit experience a plus
- Incumbent must be willing and able to travel as needed (estimated 10% travel) for learning program oversight, conferences, client visits, etc
- Requires a high degree of flexibility and adaptability to adjust to changing client demands, organizational needs, and emerging opportunities
55
Assistant Manager, Learning & Culture Resume Examples & Samples
- Provide on-the-job coaching to immediate team members on L&D matters
- Manage budget and expenses allocated
- Support regional learning and development projects, build strong relationship with Regional Office and other sister entities in Hong Kong
- Perform other responsibilities and duties assigned by management in order to meet organizational and business requirements, including and not limited to people development related events and functions
56
Manager, Learning Technology Amea Resume Examples & Samples
- Work with your Regional Learning Head in engaging various regional business partners to understand their key strategic and operational initiatives that offer the opportunity to be enabled and supported by learning solutions
- Partner with your Regional Learning Head, Global Learning Technology and Global Technology in managing the regional implementation of a long term learning technology strategy and roadmap which takes IHG to real competitive advantage and is bought into and supported by the business
- In conjunction with Global Technology, manage the regional implementation plan of the learning technology strategy, by introducing the key components of the learning technology architecture into IHG
- This will be achieved by
- Experience in introducing new learning or technology solutions
- Experience in learning and development
- Experience of preparing communication materials to influence decisions
- Experience in working with external consultants
- Broad understanding of people strategy, including the drivers of organization effectiveness and the links to talent management and learning
- Experience in project management, LMS project implementation and/or knowledge preferred
- Not solely IT background, important to understand the ‘end-to-end’ learning experience from an industry, user and talent perspective
- Demonstrated effective verbal and written communication skills including strong facilitation skills and ability to communicate information to groups in a clear and concise manner
- Demonstrated teamwork and interpersonal skills including ability to advise and deliver feedback in a constructive manner to remote colleagues
- Demonstrated strong analytical and problem solving skills
- Demonstrated consulting skills for the purpose of advising trainers and managers
- Demonstrate project management expertise in organizing, planning and executing complex projects
- E-learning, gaming, social learning principles and practices, demonstrated understanding of e-learning industry standards (AICC, SCORM, TinCan)
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Manager, Learning Research Resume Examples & Samples
- Manage learning design research, including: a) manage research methods, b) manage junior researcher hiring and staffing, c) manage tools, labs, and infrastructure, and d) manage research investment
- Manage partnerships with designers, product managers and editorial teams to identify and prioritize research opportunities in a fast-paced, rapidly changing environment
- Manage KPI definition and measurement to monitor progress toward learner outcomes
- Manage studies for digital products including field studies, user interviews, usability evaluations, surveys and A/B testing in close collaboration with UX designers
- Collaborate with Editorial Teams, Product Managers, and UX designers on the synthesis, analysis and presentation of insights to ensure a better understanding of users and their behaviors and motivations, as well as business value and design opportunities
- Collaborate with learning analytics and impact research teams to ensure that evidence is collected across the product lifecycle
- Collaborate with market research team to devise market segmentations and understand market and growth trends
- Proactively share fact-based, forward-thinking user, market, and learning research
- At least 5 years experience conducting and applying learning research to ed. products
- Strong understanding of learning processes and learning sciences literature
- Ability to conduct ethnographic, qualitative, and generative research
- Ability to multitask, manage a distributed team, and work in a dynamic environment
- Experience working in an educational setting
- Ability to speak at conferences, meetings, and customer events
- Ability to construct and manage labs
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Manager Learning Design Resume Examples & Samples
- Establish a framework and foundation to design high quality learning programs that enable and support Global sales Strategy
- Collaborate with SMEs and selected vendors in design and development of Sales Academy learning content
- Manage the selection of digital learning tools, consult Senior Director Sales Academy on solutions available and enable decision making based on defined criteria
- Develop and implement effective and scalable tools/platforms that enable delivery of digital learning content / programs and tracking & reporting on participation
- Build a collaborative network of instructional design teams and coach them to deliver best-in-class, effective and global scalable learning programs across all sales channels
- Manage the sign-off of program content with business partners
- Diploma or degree from educational entity focusing on Business Administration, Human Resources Management, Personnel Administration or related field
59
Manager, Learning Resume Examples & Samples
- 5-7 years training experience
- 5 to 7 years of training experience
- 2 years managing training
60
Manager, Learning Resume Examples & Samples
- Provide advice, direction and cooperation on a variety of decisions regarding external client (ASP) training solutions, strategies and deliveries
- Develops and implements training plans based on business and client relationships, including strategies, solutions and delivery. Collaborates with peers and internal / external business partners. Determines and manages multiple sources of related services including working with business partners and consultants
- Analyzes availability of operational and personnel resources, timeliness of projects and responsiveness to exceptions and customer demands that arise
- Recruits, selects, and manages people in the learning function; assigns roles, responsibilities, and projects; conducts performance appraisals and makes compensation decisions
- Models leadership in developing people; supports continuous learning and staff development that enhances performance
- Manages external resources; identifies which training-related activities can be outsourced; determines external resources available for providing learning and performance solutions; selects the most appropriate resources for the solution being provided; negotiates and manages contracts with external partners; maintains contact with external partners to ensure effective delivery
- Ensures that all delivery complies with relevant legal, ethical, and regulatory requirements; monitors compliance and creates reports as needed
- Develops long-range design, development, and/or delivery strategies to support the performance and business objectives
- Develops and monitors the budget
- Other duties as assigned or requested
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Associate Project Manager, Learning Resume Examples & Samples
- Partners and consults with Learning team to lead the project management for the annual and on-going training plan
- Leads the development of yearly learning resource planning to support global execution and meet the needs of global stakeholders
- Partners with the Learning team to provide project design, planning, oversight, and implementation of all learning solutions, initiatives and special projects
- Supports the execution of learning initiatives by ensuring optimal allocation of resources and overseeing the development of project plans
- Work closely across all groups to develop a fully integrated framework to establish a streamlined work-flow process
- Defines and leads the measurement of KPIs for the global learning organization
- Owns, gathers and analyzes metrics to evaluate process and project efficiency
- Anticipates roadblocks, researches issues and recommend corrective measures to learning leadership
- Prioritizes learning process improvement projects and their requirements
- Monitors progress of learning process improvement projects against timelines and ensure that deadlines are met appropriately
- Coordinates and facilitates the delivery of project objectives
- Provides status updates to various audiences, including governance and management meetings, on the progress of projects
- Initiate and track all follow-up activities emerging from project meetings
- Proactively identify issues in need of attention and works with the project teams to address them
- Manages budget and project financials with a focus on optimizing efficiency and effective use of resources
- At least 7 years of Project Management experience
- Proficiency in Microsoft Project or similar platform and experience managing and applying a variety of project management methodologies (Agile, Waterfall, etc.)
- Experience in working with Training and Learning organizations is preferred
- Experience in managing projects and initiatives globally is preferred
- Bachelor education, Masters preferred
- Project Management Professional (PMP) certification (or similar certification) is preferred
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Manager, Learning Platforms & Technology Resume Examples & Samples
- This position can be based in Omaha, NE or Chicago, IL**
- Maintain staff on your team by recruiting, selecting, orienting, and developing employees
- Accomplish staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures
- Lead the conception, design, development, deployment, maintenance, and evaluation of technology-based learning solutions aligned with business strategy
- Identify, analyze, understand, and articulate business goals and objectives at all business levels
- Build organizational capability to achieve and sustain a new desired state of performance
- Establish relationships and provide consultation to business partners and HR Generalists related to the implementation of training solutions to solve business and development needs
- Contribute to the development and implementation of assigned large projects and takes projects from original concept through final implementation
- Administer learning needs assessments, interpret assessment data in order to recommend a solution
- Effectively own Conagra Brands’ learning platforms and technologies
- Assist in development of eLearning, virtual, and traditional training content using various technologies and tools for professional, technical, and systems skill related learning
- Apply adult learning principles to learning solutions to ensure a high impact outcome of the learning
- Manage and coordinate processes and documentation related to Workday Learning (our learning platform), eLearning software (including Articulate 360) and source file storage
- Manage and coordinate the use of learning production and delivery/facilitation
- Stay current with releases of software and platforms
- Act as a liaison between IT and HR support groups and the Enterprise Learning function
- Bachelors degree in Adult Learning, Learning Technology, Organization Development, Business or related degree required
- Masters degree in Adult Learning, Learning Technology, Organization Development, Business or related degree strongly preferred
- Minimum 5 years of professional experience in Organizational Design and/or Learning & Development
- Minimum 5 years of professional experience with learning management systems and learning technology platforms
- Experience designing and developing training plans, content and curricula
- Experience applying learning theory to business environment/practices that is blended in approach and engaging for the learner
- Experience with adult learning principles and training methods
- Experience developing strong relationships and partnerships with business and Human Resource leaders at varying levels of an organization
- Experience managing the execution of projects that are cross-functional and complex, including influencing and getting things done through others
63
Product Manager, Learning Systems Resume Examples & Samples
- Guiding aspects of the product throughout the full software development lifecycle in an Agile environment
- Facilitate and own a continuous feedback loop across the product lifecycle by consolidating input from business stakeholders and users, and working with Product and Engineering teams to drive superior outcomes with well articulated reasoning to stakeholders
- Conduct market and competitive product research to inform roadmap and internal knowledge sharing
- Engage the user experience and research team to co-create quantitative and qualitative user research tactics that will be used to collect needs, insights, and validation in order to drive product decisions and planning
- Serving as a TechDev liaison with the 2U Post Enrollment Services and Program teams around learning systems initiatives, including ongoing support as well as new projects
- Co-creating and communicating, with senior LS Product Manager, vision for assigned product across the team and the organization
- Working alongside the senior Product Manager and the engineering team to set development priorities, define and implement a product roadmap through initial launch and subsequent releases
- Experience working with education technology is a strong plus
- Enthusiasm and the ability to thrive in an atmosphere of constant change
- Self-directed learner - you’ll have the support you need, but be willing to learn a new tool or process
- Ability to see problems and offer practical, value-added solutions
64
Program Manager Learning CT Now Resume Examples & Samples
- Master’s Degree in related field
- Resume that shows steady progression in Training/Learning Management for the last 5+ years in a manufacturing/production/distribution leadership role
- Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy
- Desire to thrive in a dynamic, growing environment
- Previous Kaizen/Continuous Improvement experience
65
Manager, Learning Solutions Resume Examples & Samples
- Learning/business solutions, information systems or consulting background (5+ years)
- People management experience (2+ years)
- In depth knowledge and experience managing business aspects of learning technology, learning operations and learner experience in a large global enterprise
- Strong business acumen and strategic thinker
- Excellent analytical, logical and problem solving skills
- Demonstrated ability to independently manage large and small, highly complex initiatives and highlight interdependencies between work streams while adhering to the Project Management Lifecycle (PMLC)
- Ability to prioritize competing requests and multiple tasks in a deadline driven environment
- Ability to adapt in a rapidly changing environment, including willingness to experiment, and comfort with ambiguity
- Possess an excellent work ethic and be self-motivated
- Proven ability to build high performing teams and develop strong working relationships with colleagues, business partners and vendors
- Able to collaborate effectively with a variety of stakeholders; strong influencing skills and organizational awareness
- Advanced knowledge of both software and project management life cycles
- Ability to proactively manage risk and escalate issues quickly
- Advanced skills with all Microsoft Office software and the ability to quickly learn new technologies
- Prior business analysis and operational support expertise preferred
- Prior admin experience with TD's Learning Technology tools is preferred including SumTotal LMS, Sharepoint, and Adobe Connect
- Flexibility to accommodate occasional evening and weekend system implementations
66
Manager, Learning & Organization Development Resume Examples & Samples
- Work with senior leaders and cross-functional teams to develop strategies and demonstrable links between employee engagement and their strategic goals
- Provide support to the Singtel Group Engagement Survey and be responsible for the engagement items in NCS
- Identify and address issues and solutions related to employee engagement and partner HR and L&D teams to design and deploy effective and efficient engagement for employees working in different office locations including overseas operations
- Manage end-to-end various internal employee communications and events including Leaders Briefing, Townhall and Management visits
- Along with our Corporate Communications team, design and conduct multiple communication plans for continuous improvement in our communication platforms to our employees
- Oversee the production of internal communications, events and programmes materials, including newsletters and email-blasts
- Develop employee recognition strategies to include reviewing, making recommendations and implementation for recognition programmes
- Prepare engagement dashboard and updates to track progress against agreed actions for periodic/quarterly reporting
- Support the implementation, analysis and follow-up action planning of the Group’s annual employee survey
- Work with CSR team in fostering a volunteering culture through the planning and implementation of CSR initiatives
- To lead and spearhead any relevant ad hoc projects relevant to the incumbent’s portfolio
- Degree in Human Resource, Business Management or a related discipline preferred
- Minimum 5-7 years of experience in HR, with at least 3-years of direct experience in managing Employee Engagement and/or Organization Development
- A friendly disposition and propensity to mingle well with people of different backgrounds as incumbent would be required to interact with various stakeholders on a frequent basis
- Ability to work under pressure in a fast-paced and dynamic environment
- Ability to engage and build relationships with senior and line management
- Expectations include reviewing and identifying ways to continuously improve current operational processes
- Experience in an IT or technology-related industry
- Dynamic, passionate, relationship building, and an affinity for continuous improvement
67
L&D Programme Manager & Learning Partner Resume Examples & Samples
- Identifying, designing and executing specific L&D programmes at the APAC Campus
- To leverage on multiple learning channels beyond classroom programmes, like webinars, e-learnings and MOOC etc
- Engaging and consulting with the key business leaders and HR stakeholders to develop and deliver fit for purpose and cost-effective learning solutions
- Work with Country L&D Managers on the export and mutualisation of key programmes across the region
- To be a Learning Partner for a specific business/function to provide learning solutions based on their training needs
- Consulting and engaging with key stakeholders (internal and external) to identify learning needs and propose the right learning solution
- Develop, design and deliver high impact learning solutions for our key populations
- Propose customization and improvement for existing programs
- Mapping of target population to programmes under respective domains
- Regular monitoring and communication of training actions for the Learning Partner population
- Define: check content based on training needs analysis
- Design program contents that address the needs of the business
- Identify a list of trainers (internal or external trainers) that will deliver the necessary programs
- Liaison with external providers to negotiate cost effective learning solutions
- Execution of training programs on campus and off campus
- Work on suitable pre and post programme initiatives to ensure embedding and effectiveness of the training solutions
- Prepare and circulate feedback evaluation reports to stakeholders on a regular basis
- Administrative follow-up in terms of programme logistics, training materials and nomination of participants
- Strong experience within L&D in designing and delivering high impact programmes
- Analytical skills (basic statistical techniques)
- Evaluation techniques (Kirkpatrick model)
- Knowledge and usage of e-learning design and delivery
- Knowledge and usage of LMS or HRIS
- Microsoft office – Excel & Powerpoint
- Consulting & Listening
- Strong team spirit and relationship skills
- Networking and influencing
- Able to work in a multicultural setting
- Good drive for initiative and a pro-active spirit
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Manager, Learning Exchange Resume Examples & Samples
- Hires, leads, motivate, develops and evaluates assigned staff. Acts as a coach and mentor for staff to ensure continual development. Sets performance objectives and goals for individuals and department. Develops, communicates and monitors performance expectations and plans for all direct reports and conducts timely and frequent performance reviews
- Awareness and support of Call Center performance, reviews relevant volume/quality trending, and open item reports. Monitors key indicators in Call Center reports, quality trending and customer surveys to ensure achievement of performance targets and KPI’s
- Builds and leads an environment of quality improvement and initiate and sponsor continuous process improvement activities that will drive First Call Resolution, reduce member effort and improve member loyalty
- Lead and develop teams to quickly diagnose root causes to problem areas. Identifies service delivery opportunities and assures effective service delivery to both internal and external customers
- Lead provider of Call Center expertise on IT, PMO and Operations projects
- Collaborate with Call Center Management team around preparation of the Member and Provider Services budget and staffing plans. Leverages the use of technology to increase productivity, quality and timeliness of service. Maintain understanding of Call Center operation technology trends and best practices
- Partner with Call Center management on escalated call activities and ensure education and resolution of issues. Trend escalated and complex research issues to be incorporated into training
- Performs other related projects and duties as assigned
- Bachelor’s degree or equivalent combination of education and experience preferred. At least 8 years previous experience managing a customer service environment, with at least 4 years managing production and/or a customer service area within group healthcare preferred
- Excellent planning, time management, decision making, presentation and organization skills along with a proven ability to effectively perform in a fast paced, rapidly changing environment
- Demonstrated experience in employee development
- Insurance industry knowledge preferred
- Excellent oral, written and interpersonal communication skills required
- Must be adaptable, with willingness to readily and voluntarily take ownership of challenging tasks and problems
- Previous system user experience in a highly automated environment required. Strong PC skills required. Knowledge of basic call center services and terminology highly desirable
- Ability to successfully handle multiple priority tasks simultaneously; strong decision making skills needed
- Demonstrated analytical and collaborative problem solving skills required. Trend escalated and complex research issues to be incorporated into training and knowledge
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Project Manager, Learning Healthcare System Resume Examples & Samples
- Bachelor's degree in related area and / or equivalent experience / training
- Three to five years of related experience
- Requires basic knowledge of project management principles, theories, and concepts
- Requires effective communication and organization skills
- Demonstrated capacity to anticipate obstacles and plan for contingencies
- Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks
- Demonstrated advanced organization and project management skills
- Demonstrated effective writing skills
- Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments
- Effective skill at tracking effort and project progress
- Advanced degree in healthcare, e.g. MPH
- LEAN Certification (Healthcare preferred)
- Broad working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives
- Working knowledge of UCSF EHR system and governance structure for accessing data for research
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Senior Program Manager, Learning & OD Resume Examples & Samples
- At least 8 years of experience leading complex programs and long terms projects
- Experience working in a high tech, fast-paced, hyper-growth environment
- Experience in engaging, managing and influencing challenging stakeholders in a non-hierarchical environment towards achieving a common vision or goal
- Team Based problem solving expertise and the ability to coach stakeholders on solving problems with a structured data driven approach
- Ability to realize objectives from exec down to team level to drive value and meaningful change
71
Manager, Learning Technology Resume Examples & Samples
- Participates in the development, strategy and oversight of the learning management system and related databases, such as SharePoint
- Identifies and implements best practices and emerging instructional technologies
- Provides guidance on web based learning design and development to content developers and subject matter experts (SMEs)
- Provides multimedia and web-based program design and production capability using e-learning authoring tools
- Optimizes use of existing content delivery and management technology
- Maintains connections to appropriate professional organizations to remain current in technology and education
- Supports the use of authoring software and other recommended content production tools, as appropriate, to TD and business functions
- Assists with the design, editing and maintenance of content to assist staff in maintaining high quality levels and meeting usability and accessibility standards
- Develops and manages repositories to store and make available reusable learning objects, images, video clips and other appropriate content
- Advocates the best practices of use for appropriate learning technologies by TD and the business functions
- Acts as a contact point for staff needing advice and support in the development of learning solutions
- Advises staff on pedagogical and technical issues related to the implications of applying learning technologies in their practice
- Works closely with staff to identify and develop new strategies for embedding learning technologies within their practice
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Manager, Learning Technology Resume Examples & Samples
- Minimum 3-5 years experience in administrative support, learning technology, or instructional design is required
- Experience leading the day to day operations of a learning management system is required
- Ability to look at the big picture, propose changes, foresee possible problems/obstacles
- Advanced computer and Microsoft Office skills (Word, Excel, Access, PowerPoint, Outlook) and familiarity with Adobe and HTML preferred
- Experience using various online training, webinar, or conference tools (e.g. Webex, GoTo Meeting, Adobe Connect ect.)
- Must possess excellent verbal, written and interpersonal communication skills
- Must possess the ability to work independently and as part of a team
- Demonstrated project management skill and ability to manage multiple priorities under pressure, and potentially take director from multiple sources
- Strong interpersonal skills and the ability to work effectively with a diverse range of individual
- Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
- Develop and maintain systems and procedures to improve efficiency and customer service with the Ys learning technology including but not limited to the virtual classroom and eLearning solutions
- Develop and support the Trainer/Faculty system for virtual classroom trainers including best practices for faculty and trainer facilitation
- Leads the process to implement the distance learning roadmap including converting existing courses to online instructor led courses; establish and maintain strategies and best practices for conducting analysis and design of online facilitated experiences
- Manage overall operating standards of the Ys distance learning strategy and accompanying learning technology
- Provide leadership to the class scheduling, administration/management and production of Virtual Instructor Led Training instances
- Leads the launch of all new distant learning course (e-Learning and vILT)
- Provide leadership to the project management of assigned projects including developing project plans, leading team meetings, documentation of notes and ensuring key deliverables are met
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Manager, Learning Systems & Standards Resume Examples & Samples
- Creates an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Facilitates problem solving and collaboration, strives for team consensus and win-win agreements, ensures discussions and decisions lead toward closure, and maintains healthy group dynamics
- Recognizes and celebrates team and team member accomplishments and exceptional performance
- Encourages creativity, risk-taking, and constant improvement
- Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- Implements and supports the goals of the business, working closely with Curriculum Development and Communications teams to ensure consistent delivery of materials needed to identify business needs and opportunities for improving both business and individual
- Responsible for the everyday LMS and LCMS logistical requirements and on the related policies, procedures and processes, which include also managing registration and activity rosters
- Develops, documents, and maintains standard operating procedures, best practices, and guidelines for the LMS and LCMS
- Promotes, enables and evangelizes the use of LMS and LCMS functionality to optimize learning impact across the organization
- Partners with CU and business leaders to develop best practices, guidelines and methods for completing effective level two and level three evaluations within the LMS and LCMS
- Audits data entry for accuracy
- Evaluates business requirements related in using and configuring LMS and LCMS applications
- Provides support to the day-to-day and ongoing operation, maintenance, upgrades, usage, analysis and administration of the Learning Management System and Content
- Maintains all aspects of the learning portal. This includes acting as a final quality check before approving and publishing content to users, and maintaining an accurate and up-to-date monthly training calendar and master course catalog
- Collaborates with the IS and cross functional teams to inform, prepare, and assist in the review, testing, and implementation of all system upgrades or patches, and documenting the process, results, and outcomes
- Partners with the business and Program Managers to understand business needs related to training delivery and training documentation requirements and how the LMS and LCMS most effectively and efficiently meet those requirements
- Collaborates and consults where appropriate with Program Managers and CU leaders to help establish and refine delivery methods and program structures
- Trains interested parties on the functionality and processes of the LMS and LCMS
- Provides updates and recommendations to Learning Organization that will deliver a decrease in frequency and severity of LMS and LCMS issues reported by end users
- Monitors and oversees testing of newly published/uploaded online courses, materials, and instructor-led workshops within the LMS and LCMS
- Identifies, troubleshoots, and resolves problems with course design, LMS and LCMS configuration, and infrastructure
- Research and partner with HR Systems and Services to resolve technical issues related to the LMS and LCMS
- Oversees and maintains list of system users and appropriate access levels into LMS and LCMS
- Collaborate with peers at other companies to determine and facilitate best practices
- Respond to inquiries within defined SLAs, and respond to questions appropriately
- Provides ongoing feedback and development to staff utilizing multiple evaluation techniques. Establishes performance goals and reviews performance
- Implements tactical business plans to ensure the achievement of operational and tactical goals
- Demonstrates regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- Exercises independent judgment and discretion in matters of significance
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Design Manager Learning & Leadership Resume Examples & Samples
- Leverage the ADDIE model to lead, teach and support Design House members through a learner-centric design and development process to deliver innovative, engaging, effective learning experiences to achieve desired business outcomes. These may include instructor-led, on-demand, and leader-led delivery
- Establish strong partnerships with learning director/business partners/specialists, stakeholders, subject matter experts and learners to understand learning requirement/intended outcomes and ensure alignment with company, business unit and broader company learning priorities
- Work closely with the other Design House Managers to ensure teams are aligned, partnering effectively and creating learning materials that are creative, engaging, relevant and are reflective of the Nordstrom culture and brand
- Lead by example – effectively strategizing, planning and managing multiple competing projects/priorities
- Hire and develop an efficient and effective team that effectively contributes to the larger Design House and L&L team and builds a bench for future positions
- Pursue continuous improvement, and provide innovative and strategic perspective to problem solving and issue resolution
- Support the planning for multi-level learning evaluation assessments to measure program effectiveness; support ongoing updates and enhancements
- Ensure team guidelines are followed, promoting consistent high-quality deliverables
- Stay current on learning industry best practices and trends, assessing and sharing their potential impact on Learning & Leadership deliverables
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Manager, Learning Management Systems Training Resume Examples & Samples
- Manage the operation and administration of the Learning Management System (LMS) enterprise wide
- Education: Bachelor’s Degree (accredited) in Human Resources, Learning, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
- Experience: 7 years managing administrative support of an LMS with at least 3 years managing subordinates; experience selecting and implementing an LMS (in addition to education requirement)
- Expert knowledge of learning management system technologies
- Strong knowledge of learning technologies (e.g. Adobe Connect, Adobe Presenter, Lectora, Captivate, Camtasia, WebEx)
- Proficiency in Microsoft 365 - Word, Excel, Outlook, and PowerPoint (expert in Excel functionality desired)
- Able to use virtual meeting technologies to communicate with team members and/or customers (e.g Adobe Connect, WebEx)
- Strong self-discipline and self-direction
- May be required to travel up to 10% of the time in order to perform the essential functions of the job,
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
- Required to exert physical effort in handling objects less than 30 pounds part of the work day
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely
- Normal setting for this job is an office setting
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Program Manager, Learning Programs Resume Examples & Samples
- Creating and curating learning experiences authentic to Minecraft
- Engaging with educators and administrators to inform product development and prioritization
- Representing Minecraft Education at conferences and events
- Developing programs supporting the global community of Minecraft educators
- Advising on in-game and community features
- Subject matter expertise in curriculum design and concepts of game-based learning
- Experience driving programs and solutions using direct and virtual teams
- Ability to deeply engage with customers and partners
- Experience building collaborative working relationships across engineering, marketing, and partner teams
- Exceptional presentation skills, you are clear, concise, and specific
- Experience with Minecraft especially applications for learning is an asset