Telemarketing Manager Resume Samples

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S Pollich

Shayna

Pollich

3914 Veum Springs

San Francisco

+1 (555) 383 0641

3914 Veum Springs

San Francisco

Phone

p +1 (555) 383 0641

Experience Experience

San Francisco, CA

Telemarketing Manager

San Francisco, CA

Schmitt, Moen and Heller

San Francisco, CA

Telemarketing Manager

Lead, manage and motivate the sale team in order to generate TM sale volume regarding the company target
Ensure a high level of integration with sales teams and other adjacent areas such as technical support and order management
Develop and monitor the sale activities to ensure that qualities of sale always in line with the OIC's regulations
Conduct regular one-on-one reviews with direct reports to ensure performance is in alignment with commitments and overall corporate objectives
Monitor outbound calls to qualify incoming web leads, perform outbound cold calling campaigns and are the front line of the Live Chat function
Collaborate with regional marketing department to develop outbound Telemarketing programs that maximize return
Report team activities and maintain a set of metrics through weekly updates

Boston, MA

Telemarketing Manager

Boston, MA

Hilpert-Leuschke

Boston, MA

Telemarketing Manager

Direct and manage a team of up to ten Lead Qualification/Business Development telemarketers responsible for building the top of the sales funnel for Tektronix
Monitor and review phone calls and provide coaching for improvement
Maintain a high level of integration with sales teams and other adjacent areas such as technical support and order management
Coach and develop sale supervisors and ensure that they handle the team efficiently
Plan and manage the recruitment team as well as ensure that the team acquires no. of qualified TSRs regarding the plan
Plan and manage the recruitment team as well as ensure that the team acquires number of qualified TSRs regarding the plan
Manage retention team and billing team

present

Los Angeles, CA

Manager, Outbound Telemarketing

Los Angeles, CA

Bartoletti, Nicolas and Ortiz

present

Los Angeles, CA

Manager, Outbound Telemarketing

present

Active management of OTM vendor partners and optimization of vendor sales performance and expense management
Create and manage the monthly sales strategy for customer acquisition for all products to prospects and existing customers for the sales channel
Manage marketing campaigns developing concepts and strategies to drive month over month sales growth
Work cross-functionally with Sales Channel support teams including Finance, Legal, Business Intelligence, Operations and Database Management
Forecast monthly vendor projections and ensure optimal vendor performance
Identify and make recommendations for improvement in the areas of process, efficiency, and productivity. Drive continuous improvement
Work closely with campaign manager and sale support team in order to bridge or minimize risk of TM channel

Education Education

Bachelor’s Degree in Focus

University of Tennessee

Bachelor’s Degree in Focus

Skills Skills

Excellent communication skills, both verbal and written
Strong relationship-building skills, within team and cross functionally
Ability to collaborate Marketing Communications peers on most effective offers and call guides
Self-starter, results-driven, highly motivated, high energy, with a proven track record of overachieving team goals
Proven ability to recruit, motivate and lead high performing teams
Overall comprehension of the marketing discipline
Monitor and review phone calls and provide coaching for improvement
Identify and make recommendations for improvement in the areas of process, efficiency, and productivity. Drive continuous improvement
Experience in motivating entry level teams to overachieve, through instilling a sense of fun and a competitive environment

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Telemarketing Manager Resume Examples & Samples

Lead, manage and motivate the sale team in order to generate TM sale volume regarding the company target
Plan and manage the recruitment team as well as ensure that the team acquires no. of qualified TSRs regarding the plan
Coach and develop sale supervisors and ensure that they handle the team efficiently
Develop and monitor the sale activities to ensure that qualities of sale always in line with the OIC's regulations
Work closely with campaign manager and sale support team in order to bridge or minimize risk of TM channel
Manage retention team and billing team
Bachelor's degree or higher in related fields
3 - 5 years working experience in management lever for Telemarketing or related
Excellence skill in Team Management and Lead Management
Dynamic person and good team player
Organized, persuasive, be able to prioritize, handle rejection, and keep a positive attitude
Able to work under pressure and deadline
Computer literacy (Microsoft Office)

Telemarketing Manager Resume Examples & Samples

Direct and manage a team of up to ten Lead Qualification/Business Development telemarketers responsible for building the top of the sales funnel for Tektronix
Monitor outbound calls to qualify incoming web leads, perform outbound cold calling campaigns and are the front line of the Live Chat function
Must have significant, hands-on team management experience, but also must have marketing acumen
Proven ability to recruit, motivate and lead high performing teams. Responsible for recruiting, staffing, training, development and performance management
Hands-on, continuous people management. Need to be comfortable and proficient at in-the-moment coaching
Strong knowledge of marketing and experience in using telephone qualification to nurture the customer and qualify a raw lead into a qualified lead
Understanding of tele-prospecting and cold call techniques
Ability to coach Marketing Communications peers on most effective offers and call guides
Strong knowledge of prospecting tactics; demonstrated hands-on experience using these prospecting skills to achieve results
Ability to coach telemarketers on how to probe to uncover unmet and existing needs. Deep understanding of how to qualify opportunities
Conduct regular one-on-one reviews with direct reports to ensure performance is in alignment with commitments and overall corporate objectives
Experience in using daily or weekly management to meet team goals
Monitor and review phone calls and provide coaching for improvement
Report team activities and maintain a set of metrics through weekly updates
Identify and make recommendations for improvement in the areas of process, efficiency, and productivity. Drive continuous improvement
Maintain a high level of integration with sales teams and other adjacent areas such as technical support and order management
Experience in motivating entry level teams to overachieve, through instilling a sense of fun and a competitive environment
BS/BA in Business, Marketing or related field is required
Strong background in people management, experience managing entry level employees a bonus
3+ years’ experience in B2B sales or telemarketing management, telesales
Excellent communication and conflict resolution
Overall comprehension of marketing
Self-starter, results-driven, highly motivated, high energy, with a proven track record of overachieving team goals
Previous experience with CRM required, Microsoft Dynamics preferred

Manager, Outbound Telemarketing Resume Examples & Samples

Create and manage the monthly sales strategy for customer acquisition for all products to prospects and existing customers for the sales channel
Develop sales execution strategies with third party vendors to execute and exceed Charter product sales, revenue, yield targets and profitability goals
Manage marketing campaigns developing concepts and strategies to drive month over month sales growth
Forecast monthly vendor projections and ensure optimal vendor performance
Active management of OTM vendor partners and optimization of vendor sales performance and expense management
Work cross-functionally with Sales Channel support teams including Finance, Legal, Business Intelligence, Operations and Database Management
Engage in ongoing Marketing initiatives including new programs, tests and product launches as needed
Travel required as needed
Communicate orally and in writing in a professional, clear and straightforward manner
Knowledge of direct marketing strategies and procedures
Strong communications and relationship management skills
Ability to prioritize and organize effectively
Ability to use personal computer and software applications
Ability to create plans, timelines, expense forecasts, sales projections & process flowcharts
5 – 10 years of Marketing experience, preferably 3 or more years specific to Direct Marketing
Experience in strategy planning and execution and performance measurement and optimization
Experience in subscription services and customer acquisition a plus

Telemarketing Manager Resume Examples & Samples

Hiring, training, managing and coaching a team of telemarketing agents, holding them accountable to meeting daily MQL(marketing qualified lead) results, while developing telemarketing skills and team level engagement
Collaborate with regional marketing department to develop outbound Telemarketing programs that maximize return
Ensure a high level of integration with sales teams and other adjacent areas such as technical support and order management
Regular and accurate reporting on outbound call progress, results and activity
Strive for continuous improvement in qualification techniques and overall customer experience
Experience in people management, (experience managing entry level employees preferred)
5+ years’ experience in B2B telesales or telemarketing management(experience in high tech preferred)
Demonstrated hands-on experience using prospecting skills to achieve results
Experience in developing cold call techniques
Preferred: Prior experience in leading a team that uses telephone qualification to nurture the customer and qualify a raw lead into a qualified lead
Strong relationship-building skills, within team and cross functionally
Overall comprehension of the marketing discipline
Proven ability to recruit, motivate and lead high performing teams
Ability to collaborate Marketing Communications peers on most effective offers and call guides
Strong knowledge of prospecting tactics; Ability to coach telemarketers on how to probe to uncover unmet and existing needs. Deep understanding of how to qualify opportunities