Operations Mgr Resume Samples
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Operations Mgr Resume Samples
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M Bogan
Madeline
Bogan
68350 David Ports
Houston
TX
+1 (555) 711 9325
68350 David Ports
Houston
TX
Phone
p
+1 (555) 711 9325
Experience
Experience
Philadelphia, PA
Operations Mgr
Philadelphia, PA
Bernhard, Walker and Davis
Philadelphia, PA
Operations Mgr
- Provide administrative management of office supplies and business equipment including inventory for insurance purposes for the Division
- Provide input of ideas for continual process improvements as well as implementation of new processes
- Develop and manage the operating groups O&M budget and expenditures
- Provide administrative management of office supplies and business equipment including inventory for insurance purposes for the Chapter
- Maintain a working knowledge of the LLS mission and programs to promote the field and campaign fundraising initiatives
- Assists Executive Director in contract negotiations with hotels and other venues for meetings and special events
- Perform other duties and handles special projects as assigned by the Director
New York, NY
Operations, Mgr Senior
New York, NY
Nikolaus, Waelchi and Hettinger
New York, NY
Operations, Mgr Senior
- Direct the project development and management; planning, costing, implementation and monitoring of all new and existing projects
- Participate in overall operational management, planning, systems and controls. Interacts with senior management on new projects that will enhance the banks customer service capabilities by managing to budget
- Reviews and approve service agreements both internally and externally
- Participates in major projects and analysis as requested by Senior Management
- Develops existing supervisors and key team members focusing on the departments succession planning and cross-training endeavors
- Performs other duties as assigned
- Extensive knowledge of banking products and services
present
Boston, MA
Gwim Senior Team Operations Mgr-workforce Management Mgr
Boston, MA
Sauer-Kautzer
present
Boston, MA
Gwim Senior Team Operations Mgr-workforce Management Mgr
present
- Performs management functions such as hiring, training, performance planning, coaching, and disciplinary action
- Develops and implements new processes and procedures to improve operating efficiency, timeliness and workflow coordination
- Provide leadership and career development to WFM staff
- May have responsibility or provides input for budget/expense management, reporting and forecasting
- Demonstrated Workforce Management software knowledge (i.e. Genesys and/or related tools)
- Ensure proper coverage for workforce management hotline during business hours
- Develop and maintain working relationships with internal clients
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Howard University
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong computer skills, including knowledge and proficiency in Microsoft Office Suite products
- Excellent leadership ability
- Detail-oriented with ability to handle multiple tasks independently
- Strong computer skills, including proficiency in Microsoft Word, Excel, and other spreadsheet applications
- Proven team building and interpersonal skills with the ability to motivate others
- Excellent interpersonal and communication skills, including written and verbal
- Proactive problem solving ability
- Basic understanding of budgeting and cost reporting
- Knowledge of State, Local and Federal environment regulations as they apply to power plant operations
- Ability to obtain a NJ Blue Seal Boiler License
15 Operations Mgr resume templates
Read our complete resume writing guides
1
Operations Mgr-attractions Resume Examples & Samples
- Minimum (5) years operations leadership experience
- Proven excellent verbal and written communication skills
- Proven Guest Service experience and Guest Service skills
- Must have an excellent understanding of business analytics
- Proven ability to work with, lead and develop a diverse team
- Must have strong problem solving and decision making as well as continuous improvement process skills
- Possess excellent interpersonal and organizational skills
2
Gwim Senior Team Operations Mgr-workforce Management Mgr Resume Examples & Samples
- Responsible for the accuracy of forecasting (call volume and staffing) including trending for the product(s) and services for designated business area
- Accountable for monitoring service levels, call volumes, and agent adherence for designated business units and taking corrective action as needed
- Ensure schedules are accurately produced and validated
- Develop and maintain working relationships with internal clients
- Coordinate all event planning (training, townhalls, special events) for business area
- Facilitate staff and resource meetings to communicate changes in business strategy, new business, changes in process and any events that may affect call volume and staffing requirements
- Complete projects for the call centers as needed
- Ensure multi-site consistency for policies and procedures
- Manages a medium-large segment or multiple related units in a GWIM support operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts,client valuations, document processing, or statement/billing processing
- Manages operations functions that typically have a high level of regulatory risk, monetary exposure and loss potential due to transaction size and daily production windows, which can impact client relationships
- Manages daily activities and ensures adherence to operating procedures and regulatory requirements
- Develops and implements new processes and procedures to improve operating efficiency, timeliness and workflow coordination
- Performs management functions such as hiring, training, performance planning, coaching, and disciplinary action
- May have responsibility or provides input for budget/expense management, reporting and forecasting
- Requires full knowledge of operations management with prior operations management experience in the specific functional/product area managed. This associate regularly interacts with business partners and their support groups (Compliance, Audit, Finance, etc.), as well as external clients. Generally 5-7 years or more experience is preferred.Qualifications
- Minimum of 5 years of call center and workforce management experience required
- Experience with Genesys Workforce Manager or an equivalent contact center management platform is required
- Demonstrated Workforce Management software knowledge (i.e. Genesys and/or related tools)
- Must have a strong knowledge of contact center operations and possess excellent analytic skills
- Organizational skills, attention to detail, and follow-up
- Must be motivated and maintain a positive, professional attitude at all times
- Ability to work independently and as a team player, to multi-task, work well under pressure and adapt accordingly to changing business conditions
- Required ability to exceed in all six competencies below
- Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy client requests
- Initiative: Identify process improvements, demonstrate a “self-starter” behavior, a willingness to help others, and show potential to require minimal supervision
3
SBA Operations Mgr-dox Resume Examples & Samples
- Posses a thorough understanding of the merchant services products and services
- Supervise, manage nd coordinate daily workflow and tasks for team to ensure quality and timely implementation of merchant setups and servicing
- Responsible for area overseeing the verificaton of new merchant setups and maintenance changes on the merchant system
- Responsible for area overseeing the training and installation of new merchant setups
- Responsible for area overseeing the equipment ordering for new and existing customers
- Responsible for area overseeing reject reporting for portfolio
- Assist with developing and executing M&T's EMV Strategy
- Manage M&T's equipment budget
- Manage various vendor relationships and ensure vendors are consistently providing timely and accurate service according to published service level agreements
- Assist with various departmental projects
- Review and recommend new process or procedures to make daily setup of merchant services accounts more efficient
- Perform data analysis a reporting of merchant services setup statistics
- Act as a first level of escalation and resolve in timely fashion merchant services implementation/setup and servicing problems
- A minimum of two years operations experience
- A minmum of two years supervisory experience
- Proven ability to interact with all levels of personnel
- Strong PC skills including proficiency in MS Office products
- Excellent wrriten and verbal communications skills
- Ability to handle multiple tasks in suport of various assignments
- Proven quantitative and analytical skills
4
Operations Mgr Resume Examples & Samples
- 5+ years of experience in cash services industry
- Thorough knowledge of Vault services and processes
- Prior experience managing vendor relationships
- Prior experience interpreting trends and forecasts
- Prior experience creating presentations, presenting to management
- Strong working knowledge of MS office including Excel and Powerpoint
5
Mortgage Operations Mgr Resume Examples & Samples
- Ensure compliance with established internal guidelines and external regulations
- May act on behalf of the Site Director/Operations Department Manager as required by absence. **
- Minimum of eight to ten years proven experience in an operational function, including a minimum of six years proven management experience, or equivalent
- Well-developed management, communications, organizational, customer service and decision-making skills
- Proven ability to respond quickly as required by changing circumstances
- Must have a high school degree or equivalent. College preferred
- Exceptional communication and interpersonal skills
- Must have strong organizational and multi-tasking skills
- Must be able to work effectively to meet deadlines
- Must be able to communicate with staff, members, and outside contacts proficiently, in both oral and written communications
6
Operations Mgr Resume Examples & Samples
- BS/BA degree in relevant field or equivalent experience (retail/commercial lending or management, operations management, or process improvement)
- Extensive Commercial Lending experince, preferable 10 years or more
- Six or more years managerial experience, directly managing a minium of 25 team members. Direct management of remote teams and outsourced functions preferred
- Knowledge of AFS Level III, CLO a plus
7
Senior Scom Operations Mgr / Lead-VP Resume Examples & Samples
- Provide operational & technical leadership & support, be accountable for important tasks such as: incident management,
- Experience of Windows System Center Operations Manager (SCOM) desired
- Working knowledge of Microsoft Management Technologies (SCOM, SCCM, SCORCH, SCSM) desired
- Working knowledge of Microsoft SQL, SSRS, IIS, and clustering highly desirable
- Strong communication and organization skills
- Proven methodical approach to problem identification, problem solving and resolution
- Results driven with the ability to ensure short-term goals are achieved with an appropriate sense of urgency
- Technical writing and documentation skills
8
Client Experience Operations Mgr Resume Examples & Samples
- Minimum of three years retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience (Minimum of two years for Grade level 10)
- 2 years previous supervisory and/or lobby management experience (1 year for Grade Level 10)
- Focus on problem resolution
9
Operations Mgr Resume Examples & Samples
- Ability to handle multi-locational and multi- regional teams -
- Ability to drive Process Excellence and Improvement programs -
- Ability to work with multiple stakeholders -
- Strong people management experience (team of 15 direct members,30 indirect members)
- Flexible to work in shifts (12.00 am IST)
10
DC Operations MGR Resume Examples & Samples
- Ability to be on-call at various times
- Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement
- Bachelors Degree concentrating in Operations Management, Business or Supply Chain
- Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels)
- Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values
- Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends
- Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer
- Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately
- Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience
- Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term
- Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them
- Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization
- Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates
- Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame)
- Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard
11
Oconus OEF Operations Mgr Resume Examples & Samples
- Bachelor’s degree and 5+ years professional technical or management experience
- Willing to work in and support the US military in a war zone/wartime environment
- Proven analytical and critical thinking skills
- 2+ years managerial experience on the C-RAM OCO Program
- Prior military experience as a field grade officer or Senior NCO, or similar civilian experience (please describe)
- 5+ years direct management experience
- Experience with Earned Value Management System (EVMS)
12
E-commerce Senior Operations Mgr Resume Examples & Samples
- Manage the relationship with our external partners for fulfillment (warehousing and outbound logistics), customer service and finance/back office services. Interface with global counterparts to make sure that each of these services are working properly and gets the necessary product/ technology support
- Implement new payment service provider in 2016. Launch adequate payment performance reporting. Ensure we have the right payment types, working optimally for each of our markets
- Ensure we have the right fraud management tools, teams and systems in place that will keep fraud at consistently low levels while ensuring high acceptance rates and low numbers of false positives
- Actively contribute to defining the technology roadmap for anything related to the backend systems & processes; constantly monitor how we execute against this roadmap and ensure we set the right priorities when there are trade-offs in close cooperation with the global product management and technology teams
- Constantly monitor and optimize purchasing process for high conversion through the payment and check-out funnel. Ensure suggested improvements make it onto the roadmap and get executed
- Constantly monitor the quality of and improve our customer service delivery in our third party call center. Ensure plans are accurate and SLA’s are met, monitor and improve customer satisfaction. Take care of complex customer requests where necessary
- Develop and maintain a knowledgebase for the procedures and tools necessary to operate as a global business unit (across all geographies and multiple functions)
- Partner with Distribution and other LS&CO teams to define business requirements and establish long-term vendor relationships for logistics and customer service for the Europe region, including emerging markets such as Russia or Turkey
- Partner with LS&CO Legal to ensure customer data is protected and ensure compliance with European data privacy laws
- As a member of the global eCommerce operations team, identify and execute improvement projects for Europe as well as global
13
Operations Mgr, Cust Service Resume Examples & Samples
- Actively promotes the vision and values of the CSC or MSCC Operations organization -- particularly in the areas of customer service, change management, leadership, performance levels, and results orientation. Ensures efficiency of processes and successful implementation of operational strategies
- Selects and maintains a competent, motivated and qualified staff of managers and employees, which includes interviewing, hiring, coaching, counseling, disciplining, advising, training, termination and resolution of personnel issues;responsible for increasing employee satisfaction. Coaches and develops team managers and operational staff
- Develops and implements department goals, objectives, and performance standards
- Works with Sr. Operations Manager in developing a strategic plan and operational goals for the department
- Oversees and directs the work of the staff to maintain high quality of work with revenue enhancement and customer service focus by monitoring line of business performance
- Implements policy changes that will increase member satisfaction and improve performance
- Ensures that all operational units are functioning effectively with inter-departmental teams to ensure all performance goals are met. Primarily responsible for the vision and the culture of the support and implementation of Labor Management partnership initiatives
- Minimum five (5) years of supervisory or management experience in a Member Services, Health care or Customer Service Call Center or financial fields
14
Crown Bolt Dc Operations Mgr Rd Shift Resume Examples & Samples
- Must pass the Drug Test
- Must pass pre-employment tests if applicable
- Bachelor's degree (B. A.) from a four-year college or university and/or logistics management certification
- 6 years related job experience
15
Operations Mgr Resume Examples & Samples
- Manage the facilities of the Division, including security, furniture, and vendor relationships (e.g. phone company, office equipment and supplies) including soliciting bids, and negotiating with vendors for all purchases and/or leases
- Provide administrative management of office supplies and business equipment including inventory for insurance purposes for the Division
- Primary contact with building management for the Division’s offices and work with Home Office regarding lease negotiations and new or expanded office space
- Assists Division staff in contract negotiations with hotels and other venues needed for meetings and special events
- Maintain floor plans and provides training on safety and evacuation procedures
- Coordinate office space expansions and/or remodels as necessary
- Supervise and coordinate assigned office functions and personnel, including reception duties and volunteer coordination
- Oversee all division level printing, including the printing of letterhead, envelopes, business cards, nameplates, etc
- Responsible for budgeting, forecasting and monitoring all expenses associated with printing, postage, facilities, and office equipment for the Division
- Supports the Division Finance Director as needed in the preparation of financial reports, the processing of accounts payable and the monitoring of purchase orders
- May manage select HR functions for the Division including updating PTO, obtaining and ensuring the completion of all related HR paperwork, assisting Training Department with orientation/information sessions, covering topics such as company policies and procedures, benefit programs, benefit changes, etc
- Maintain a working knowledge of the LLS mission and programs to promote the field and campaign fundraising initiatives
- High School degree
- 2 – 4 years office operations experience
16
Operations Mgr Resume Examples & Samples
- Budget repsonsibility includes participating in the development of the statewide budget, and for the forecasting and managing of payroll and non-payroll monthly and annual. Accountablity also includes day-to- day decision making that wil have a direct impact on the budget
- Develops, modifies and executes company policies
- Participates on work teams internally and externally in an effort to successfully implement strategic operational and department goals. Work teams include working w/ senior leaders
- Minimum five (5) years of membership management experience or other related experience
- Minimum two (2) years of experience as a KP Senior Team Manager highly preferred
17
Plant Operations Mgr Resume Examples & Samples
- Provides leadership and direction to the plant in all areas of responsibility including and not limited to planning, production, processing, packaging and cooler
- Supports plant leadership in overseeing the overall activities of the manufacturing facilities of the plant to ensure customer orders are received, scheduled, produced and shipped safely at the lowest landed cost and standards to meet the customers' requirements and service level agreements while maintaining corporate established quality standards
- Analyzes plant operations and key metrics to maintain operational efficiencies within each department
- Is responsible for expense management and control, including shrink, labor and overhead costs utilizing Continuous Improvement techniques and a Management Operating Structure (MOS)
- Collects and reports reliable information so as to measure the performance of the plant and of the various plant departments as required
- Is responsible for ensuring customer needs are satisfied through scheduling processes which ensure that products are manufactured, loaded, and shipped to our various branded and core customers at the ordered quantities and on the required day
- Ensures that appropriate SOPs are developed, executed and maintained for all aspects of our business
- Is responsible for meeting all regulatory requirement and rules
- Assists Technical Support staff on resolution of customer complaints and issues of product quality
- Provides management of employees directly or through supervisors to ensure effective selection, retention, development, disciplinary action and performance management. If a collective bargaining agreement exists, may participate in negotiations, grievances or other contract related activities and discussions
- Cooperates in a cross functional manner as a change agent with all departments within the Company
- Leads by example with the Dean Foods Code of Ethics. This includes ensuring compliance with all Dean Foods company policies, standards, specifications, and national suppliers
- Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating, and delegating
- Bachelor's degree required and a minimum of 5 years hands-on experience in a process-manufacturing environment managing a team/department. Dairy experience is highly desirable
- Internal Candidates: A minimum of 5 years experience, with a minimum of 2 years of supervisory experience
- Thorough understanding of regulatory laws and responsibilities as they pertain to Good Manufacturing Practices
- Experience using Continuous Improvement methodologies
- Proficient understanding of budgeting and cost control
- Proven track record of improved results in the areas of quality, safety, service and cost
- Union, Safety, and Workers Compensation knowledge preferred
- Proficient in Microsoft Office Suite and computer based applications
- Skill in organization, prioritization, and attention to detail
- Ability to adapt to changing organizational and operational needs; ability to lead others through change
- Strong team player and leader with the ability to work across multiple functions and disciplines
- Ability to select, coach, develop, engage, and retain a team of employees
- Must be able to pass all pre-employment screens (including drug, background and criminal checks)
18
Plant Operations Mgr Resume Examples & Samples
- Analyzes plant operations and key metrics to maintain operational efficiency within each department
- Bachelor's degree preferred and a minimum of 5 years hands-on experience in a process-manufacturing environment managing a team/department
- Safety, and Workers Compensation knowledge preferred
19
Operations Mgr Resume Examples & Samples
- Operates the plant in a manner that minimizes the cost of generation and maximizes profitability while maintaining the long-term viability of the station assets
- Direct, plan and coordinate the day-to-day activities of operating personnel to meet generation schedules including efficient utilization of fuel as it relates to unit operation and fuel handling
- Daily supervision, monitoring, coaching, developing, and performance management of employees to ensure a productive workforce in compliance with company policies, procedures and collective bargaining agreements
- Administer company and station policies / procedures
- Participate in station strategic and business planning initiatives
- Develop and manage the operating groups O&M budget and expenditures
- Ensure compliance with all federal, state and local regulatory requirements and maintain environmental stewardship
- Provide communication and reporting of plant status and activities to support plant objectives
- Perform other duties and handles special projects as assigned by the Director
- Management of on-site fuel inventory to ensure flexible and reliable operation during dispatch times
- Bachelor's Degree in Engineering and 5 years power plant operation, maintenance, and / or technical experience or 10 years’ experience leading operations or maintenance process
- Demonstrated technical knowledge of fossil power plant
- Ability to acquire applicable State License in required time period
- Good organizational skills and ability to effectively manage / prioritize multiple activities and requirements
- Basic understanding of budgeting and cost reporting
- Leadership capabilities, able to engage others in the required process and hold people accountable
- Strong computer skills, including knowledge and proficiency in Microsoft Office Suite products
- Knowledge of State, Local and Federal environment regulations as they apply to power plant operations
- Collective Bargaining Agreement experience
- Maryland State Grade 1 Stationary Engineers License, or similar state equivalent
- SAP Plant Maintenance and Work Clearance experience, or similar software
20
ESX Technical Operations Mgr Resume Examples & Samples
- Provides management with strategic and tactical recommendations for ESX environment
- Establishes credibility throughout the organization by being a proactive manager who understands the needs of the business and ensuring that all migration activities are directed towards meeting their goals and service levels
- Ensures all compliance and operational controls are well defined, measured, and achieved
- Provides input to Engineering and the various other OS and vendor teams
- Works closely with the IT Senior Leadership to ensure the needs of these functional areas are prioritized and aligned with both enterprise and line of business plans
- Support the execution of ESX & ICP activities
- Collaborates with the automation team to prioritize automation opportunities of migration processes and procedures inclusive of providing management by metrics to facilitate capacity and resource planning and continuous process improvement
- Provides staff development and a strong succession plan to ensure adequate resource levels and skills for the organization for both the short and long terms
- Recruits, motivates, and develops a talented staff, and establishes a clear definition of functional excellence in ESX Operations
- Establishes and manages strong vendor relationships required to support ESX Infrastructure
- 10+ years of professional experience, with depth of IT experience that includes Operational& Engineering responsibilities of VMWARE,CISCO
- Experience supporting 24x7 business operations
- Change management, strategy redesign experience
- Experience in Virtual infrastructure hardware refresh/migrations
- Strong interpersonal skills with a natural and proven ability to collaborate deeply with others. Must have the ability to form strong connections with peers, and senior leadership
- Ability to work under pressure, balancing multiple tasks and priorities while maintain composure and resilience to relieve stress across the work group
- Excellent written and oral communication skills that enable the individual to create alignment around objectives with personal accountability for the goals of the organization
- Proven track record of leading complex organizations to achieve success and overcome the resistance often encountered when delivering cultural and operational change
- Strong coach and developer of talent
- Hand’s On VMware/VIC experience/Knowledge
- Six-Sigma Knowledge/Certification
- ITIL V3 Certification
21
Site Operations Mgr Resume Examples & Samples
- Shall act as overall manager and administrator for contract effort at his/her site
- Responsible for all financial matters within the site to include establishing financial controls in order to achieve budget goals
- Develops positive customer relationships with the COR and local Navy/Marine Corps representatives
- Shall be the primary interface and point of contact with local government authorities and representatives on program/project and contract issue
- Conduct management meetings as necessary to ensure site is performing to customer and company expectations
- Develops local management procedures and controls
- Develop and assist in the development of policy and procedures to establish safe work practices and conditions
- Participate in monthly Safety Review
- Oversee all operational matters as they pertain to meeting successful contractual obligations
- Interface with Program Manager and other PAE divisions as necessary to resolve issues beyond local capability
- Devote personal attention to the morale and welfare of all employees and is responsible for providing a safe and healthful work environment
- Attends detachment planning meetings with customer
- Attend meetings as requested by the customer, such as the F-5 IPT
- Ensures adherence to established standards of individual performance and discipline
- Participate in the interviews of prospective employees and assist in the selection of new employees
- Recommend and initiate personnel actions such as promotions, transfers, and appropriate disciplinary action
- Takes the actions necessary to ensure that all personnel training, certification, and re-certification requirements are met
- Reviews and approves project costs and expenditures
- Identifies, studies, and implements cost saving initiatives where applicable
- Comply with Hazardous Waste Program
- Must comply with established General and Industrial Safety Rules and Regulations as applicable to the contract, facilities and job assignment
- The Site Managers shall have 15 years of aircraft maintenance experience to include five years in a managerial or supervisory position managing high performance aircraft during high tempo operations. The site managers must understand the mission of the F-5 and be able to coordinate all Contractor resources to achieve the contract objective related to aircraft maintenance. The site managers shall possess previous experience in managing a fluctuating workload, military maintenance plans and procedures
- Must have extensive, thorough knowledge of the NAMP and NAVY aviation maintenance concepts and procedures
- Must possess analytical abilities necessary to handle extremely complex administrative, organizational, and aircraft maintenance matters
- Must demonstrate communicative, managerial, and organizational skills necessary to effectively manage site operations
- Must deal with the customer and company employees in a courteous, professional, and effective manner
- Must be a US citizen and completed high school or equivalent
- Must possess or be able to obtain a secret clearance
- Must read, write, speak, and understand English
- Must be able to qualify for a SECRET security clearance, if required
- Drivers License
22
Campaign Operations Mgr, Senior Resume Examples & Samples
- Directly lead and manage multiple resources based locally and remotely
- Leading a team of experienced Campaign Managers to ensure Flawless delivery
- Ensure overall Client satisfaction through timely and accurate multi-channel campaign deployment and project completion
- Managing offshore and onshore headcount and forecasts, work assignment
- Oversee Campaign Process and build processes for Full Service Customers
- Creating, enhancing and supporting ongoing processes to drive team goals
- Update/create Knowledge Base articles and Client case studies as necessary
- Key vector of Operation initiatives into the team
- Actively participate in new-hire and existing team training programs
- Primary escalation point for BAU delivery needs
- Prioritize and manage upstream with Epsilon client leads
- Provide account updates to Account team and/or Client if needed
- Participate in cross-functional teams to develop new procedures
- Anticipate the risks and proactively propose solutions
- Initial escalation contact for both Client and internal teams contributing to Multi Channel Marketing
- Vendor training to include: Client process, product enhancements, ticketing system, project
23
Operations Mgr Resume Examples & Samples
- Bachelor's Degree in Engineering and 5 years power plant operation, maintenance, and / or technical experience or 10 years' experience leading operations or maintenance process
- 2 years supervisory/managerial experience
- Ability to obtain a NJ Blue Seal Boiler License
- Demonstrated technical knowledge of fossil fuel power plant
- Good organizational skills, ability to effectively manage/prioritize multiple activities and requirements
- Ability to foster an inclusive work environment and respect all aspects of diversity. Demonstrated ability to value differences in others' strengths, perspectives, approaches, and personal choices
- Proficiency in SAP Plant Maintenance and Work Clearance experience, or similar software
24
Associate Operations Mgr Resume Examples & Samples
- Identifies, records and reports on all IT components that are under the control and scope of Configuration Management
- Ensures incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations
- Ensures standardized procedures are used for efficient and prompt handling of all changes
- Identifies and measures key performance indicators, recommended solutions to evaluate if changes are achieving desired results
- Accurately assesses customer expectations and translates them to deliverables that meet business needs
- Designs infrastructure architecture and reviews existing architecture to meet business needs
- Implements and tests infrastructure solutions in line with defined design and architecture
25
District Operations Mgr-minnesota Resume Examples & Samples
- Operations-
- Drives Performance - Holds self and others accountable to a higher standard to achieve results; provides feedback, visibility and recognition to the team
- Strategic Vision – Identifies strategies and objectives; provides clear expectations and shares rationale behind decisions
- Develops Talent – Builds a diverse and high performing team; provides feedback and stretch assignments to foster growth; empowers the team to make critical decisions; rewards and recognizes efforts and frequently discusses future opportunities and development plans
- Practices Candor – An approachable and unguarded leader that shares honest and constructive feedback with team; sincere with communication
26
Assistant Operations Mgr Resume Examples & Samples
- Partners with Account Management team to implement solutions to customer driven process changes
- Able to handle multiple job duties on a daily basis, to include all Transfer Center Coordinator and Lead Coordinator duties along with assigned quality assurance tasks
- Analyze and present customer performance data at an executive level
- Provide clear communication with other members of Management, Hospital Administrators, and be able to provide feedback, immediate coaching, and write and present disciplinary and evaluations to staff when required
- Addresses customer concerns, resolve issues or pass the information on to Direct Patient Logistics management as appropriate
- Facilitate meetings with staff on a 1 on 1 basis to discuss performance, attendance, and goals
- Serves as an example of excellence to all other team members, inspiring the team by exceeding policy and procedure requirements and displaying empathy and a commitment to improving every day
- Minimum 6 months experience in supervisory role within a call center
- Proficient at guiding, directing and evaluating personnel
- Ability to make accurate and timely decisions
- Possess a working knowledge of designated hospitals or medical centers Direct Patient Logistics Represents
- Ability to effectively communicate with coworkers, physicians, administrators, and staff
- Proficient in relevant computer applications (Office, Word, Excel, PowerPoint)
27
Operations Mgr Resume Examples & Samples
- Knowledge of major US military functions and operations
- Detail-oriented with ability to handle multiple tasks independently
- Excellent communication, leadership, interpersonal, and problem-solving skills
- Proficient in Microsoft Office software
- Minimum eight (8) years of experience in military or civilian operations management environment with at least two (2) years in a supervisory role
- Prefer certification by professional organization in related field
28
Operations Mgr Resume Examples & Samples
- Supports the office of the Executive Director including all activities of the Board of Trustees and committees
- Supports the Chapter Sr. Accountant as needed in the preparation of financial reports, the processing of accounts payable and the monitoring of purchase orders
- Assists Executive Director in contract negotiations with hotels and other venues for meetings and special events
- Manage the facilities of the Chapter, including security, furniture, and vendor relationships (e.g. phone company, office equipment and supplies) including soliciting bids, and negotiating with vendors for all purchases and/or leases
- Provide administrative support to the Executive Director as needed
- Provide administrative management of office supplies and business equipment including inventory for insurance purposes for the Chapter
- Primary contact with building management for the Chapter’s offices
- Responsible for budgeting, forecasting and monitoring all expenses associated with printing, postage, facilities, and office equipment for the Chapter
- Oversight and implementation of staff meetings and retreats. Maintains Executive Director’s daily calendar, expense reports, files, and appointments
- Serves as support staff for all events and activities of the Chapter
29
Operations Mgr Resume Examples & Samples
- Supervises and motivates teams of employees
- Responsible for on-time delivery performance and 100% on-time mentality throughout the organization
- Technical background is a plus
30
Landfill Operations Mgr Resume Examples & Samples
- Accurately tracks waste volume and weight
- Ensures the cleanliness and maintenance of the physical property of the landfill through inspections and preventive maintenance programs with supervisors/employees
- Provides training and presentations as needed in a positive and professional manner
- Updates and submits required reports in a timely manner
31
Enterprise Payments Operations Mgr Resume Examples & Samples
- Supervise a variety of functions, including Card and Wire Investigations within regulatory guidelines
- Supervise approximately 15 employees
- Monitor daily work flow to ensure that service levels are being met
- Assist in preparing the annual forecast by providing input for expenses and revenues as related to functional areas
- Review and update procedures as necessary. Review processes on a regular basis for workflow or technology improvements
- Monitor performance management reporting process and be able to explain variances for functional areas
- Assist in the risk assessment process for functional areas
- Resolve human resource issues with staff
- Prepare performance appraisals for staff and administer annual review process for staff
- Administer correction action as required
- Assist or manage department projects as required
- Backup the Manager of the EPI as required
- 5 years banking operations experience in a supervisor/manager role
- 5 years of banking operations experience
- 4 years knowledge of banking regulations and compliance
- 4 years of experience using Microsoft Word and Excel
32
Operations Mgr Resume Examples & Samples
- Liaison person to the General Manager, implement and manage operational plans
- Prepare and control operational budgets and control inventory
- Plan effective strategies for the financial well-being of the site
- Be proactive in the recruitment and training process, establish organizational structures, establish work schedules, supervise staff, evaluate and monitor performance of staff to ensure required levels of productivity and organizational objectives are met
- Maintain and implement plans to establish productivity, safety standards, quality, cost control, and employee morale
- Ensure a safe working environment through consistent practice of safety programs and procedures Maintain and ensure a safe working environment
33
Operations, Mgr Resume Examples & Samples
- Responsible for managing the operational activities on a variety of sections including those of high complexity and risk, to maximize productivity, efficiency and cost effectiveness
- Reviews, analyzes and makes recommendations to the design and implementation of operational activities for a large single functional unit or multiple sections within an assigned group
- Communicates and interprets operations performance, quality standards and goals for assigned sections
- Formulates, plans, and organizes new projects that will enhance the bank's customer service capabilities; reduce costs; and contribute to the bank's cost savings initatives
- High School - Required
- Bachelor’s Degree - Preferred
- Master’s/Advanced Degree - Preferred
- Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization
- Requires 10 years minimum prior relevant experience
34
Academic Operations Mgr Resume Examples & Samples
- Familiarity with grants and contract administration
- Strong negotiation and interpersonal skills
- Expertise in computer applications for business and finance
35
RBG Division Operations Mgr-rocky Mountain Division Resume Examples & Samples
- Primary RBG Operations liaison "process owner" with various business partners. Participates as a subject matter expert in various initiatives and projects to ensure alignment with RBG Administration
- Provides direction and support to Regional CSMs and Regional Operations Officers for operational matters and customer service issues
- Participates as a voting member of the Policy and Procedure committee to minimize bank risk through identifying, reviewing, recommending, and implementing modifications and improvements to operating procedures
- Serves as subject matter expert to Division Management, Legal Department, and other back office departments on complex operational issues
- Works with RBG Operational Risk (including BOCG),Compliance, etc. to identify trends and provide training to ensure compliance with operational /compliance standards to mitigate risk
- Facilitates Regional CSM and Regional Operations Officer meetings for the division that primarily focus on operational topics but also include customer service , sales, training, and security topics as needed
- Supports the Division and Bank to generate and achieve sales, service, growth, and profitability
- Work collaboratively with Senior and Executive Management
- Demonstrates strong decision making skills by recognizing problems and responding appropriately. Sorts through complex issues, seeks input to determine root cause and makes timely decisions
- Operates with a leadership style that consistently demonstrates effective communications and empowerment
- Leads by example and manages through change and adversity
- Bachelor’s Degree in Business, Finance, Management or other related field or equivalent combination of education and experience
- Years of functional/professional experience: 7 years
- Years of supervisory or managerial experience: 5 years
- Alternative: Combination of education and experience (years /description) 8 years
- Possesses excellent verbal, written and organizational skills
- Possesses excellent interpersonal skills
- Possesses a strong working knowledge of Bank products and services, reporting, policy and procedure, and RBG special programs
36
Data Operations Mgr Resume Examples & Samples
- Perform quality control audits of data operations activities and coordinate quality control evaluations from outside organizations or funding sources
- Coordinate and oversee the investigation and resolution of data discrepancies
- Document quality control audit results in formal report form for presentation to and discussion with appropriate authority and/or funding source
- Prioritize, assign, and monitor data operations activities, ensuring that research needs and time lines are met
- Assist in the analysis of study data
- Develop and oversee the production of data operations materials and forms
- Write, update, and oversee the production and distribution of data operations manuals and write portions of study manuals
- Coordinate and oversee the development and modification of case report forms
- Work with programming staff in testing databases and in resolving data entry problems
- Coordinate and oversee the development and implementation of data tracking systems, ensuring hard copy and computer files are regularly and accurately maintained
- Serve as a liaison with Center departments, study sites, and outside organizations regarding data operations issues
- Develop regular and special reports and coordinate and oversee their preparation
- Conduct regular data operations staff meetings
- Represent data operations staff and issues in department meetings
- Perform other responsibilities as required
37
Trial Operations, Mgr / Senior Tom-pharma Resume Examples & Samples
- Provides oversight to ensure data quality provided by TMQM assigned to the pivotal trials
- At least 5 to 8 years’ experience in clinical research, in planning/executing and/or monitoring clinical trials
- Proven ability to manage operational challenges at global, regional or country level for large complex trials with minimal supervision
- Understand and apply medical and business knowledge to clinical trial execution
38
DC Operations MGR Resume Examples & Samples
- Must be able to pass a drug and background check
- Ability to work a flexible schedule. Ability to be on-call at various times.. Must be able to work weekends and holidays
- Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement
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District Operations Mgr-oregon SW Washington District Resume Examples & Samples
- Strong knowledge of operational functions, systems, policies and procedures for assigned district
- Basic knowledge of the bank's retail products and services
- Thorough knowledge of applicable banking laws and regulations
- Well-developed supervisory/management skills and human resources knowledge
40
Operations, Mgr Senior Resume Examples & Samples
- Oversee overall operational management and control which entails monitoring and direct involvement in the operations of the business lines, participation in designing of policies and procedures and ensuring effectiveness thereof
- Responsible for budget/expense management, reporting and forecasting for areas managed. Ensures proper communication to the senior management concerning compliance of company and regulatory policies affecting areas managed
- Participate in overall operational management, planning, systems and controls. Interacts with senior management on new projects that will enhance the banks customer service capabilities by managing to budget
- Participates in major projects and analysis as requested by Senior Management
- Ensures that operating procedures fully comply with approved Bank policies and procedures and any/all statutory or regulatory requirements
- Develops existing supervisors and key team members focusing on the departments succession planning and cross-training endeavors
- High School - Not Applicable
- Bachelor’s Degree in Business - Required
- Master’s/Advanced Degree in Business - Preferred
- Requires broad management knowledge to lead project teams in one department. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function
- Requires 10-12 years minimum prior relevant experience
- High level of proficiency in Microsoft applications, especially PowerPoint, Excel Data Analysis and/or Database skills
- Continually assesses, monitors, and makes recommendations regarding the performance of the department as well as managing/ensuring a strong relationship with the internal clients. This includes best practices and up to date industry standards
- Develops, monitors, and updates the Department's internal control structure surrounding all operational functions. This includes reviewing and revising existing policies and procedures on a quarterly basis. Furthermore, this includes the internal controls for ensuring daily checks and balances are managed and reviewed
- Guides and counsels subordinates in their implementation of work flows, schedules and other day-to-day activities
- Ensures their attainment of established goals and objectives
- Assures workflow schedules are met in the proper timeframes. Resolves operating problems as necessary
- Designs, develops, produces and delivers management reports tracking productivity, trends, risk, exposure and/or other relevant and meaningful information
- Communicates with senior management on a daily basis providing insight and recommendations as well as cross-functional peer or above communication
- Oversees application security administrator for all department systems including access rights and security levels granted
41
Operations, Mgr-risk Sens Resume Examples & Samples
- Directs the operational activities of one or more major operations functions including those of major high complexity and risk, and to maximize productivity, efficiency and cost effectiveness
- Directs and guides the administrative control over the functions and activities of a major unit including budget
- Manages and leads the operational performance and goals for a major unit
- Interacts with senior management on new projects that will enhance the banks customer service capabilities by managing to budget. Review and may approve service agreements both internally and externally
- Associate’s Degree in -
- Bachelor’s Degree in - Preferred
- Master’s/Advanced Degree in - Preferred
- Required License(s) or Certifications in -
- 10 years
42
RHS Concessions Operations Mgr Resume Examples & Samples
- Manages, directs and coordinates financial, personnel, and operational concessions activities including concessions, cash, food sales, novelties and other related services for Breslin, Munn, Spartan Stadium, Kobs Field, Agriculture Pavilion, and miscellaneous university sporting and special events
- Interviews, selects, trains, schedules, evaluates, and reviews the performance of support staff
- Manages, recruits and directs multiple community service groups to perform work at work athletic and special functions in accordance with University, State and Federal guidelines
- Plans, establishes, updates and implements the objectives and operational polices and procedures to comply with unit, division, and university guidelines
- Manages the personnel activities of the operation and coordinates the work efforts of staff to meet departmental expectations
- Develops unit(s) forecasts and maintains fiscal responsibility for accounts and prepares periodic financial reports
- Monitors safety, security, and sanitation activities to comply with university requirements and state and federal laws
- Manages and negotiates service contracts and agreements for venues and/or events
- Manages cash handling and cash systems
- Develops, implements, and monitors customer feedback systems and identifies and oversees needed service changes
- Develops standards for concessions food and services, and evaluates new products and industry trends in order to improve operations
- This position requires, or will require prior to the completion of the probationary period: knowledge of basic personal computer terminology and operations, and the ability to use e-mail and the internet
43
Operations Mgr-perioperative Services Resume Examples & Samples
- Expansion of direct reports and department management
- Oversight of unit operations – day to day and long term
- BS or BA degree required
- Experience working in a healthcare and/or business process reengineering is helpful
- Certification in process improvement methodologies preferred
- Master’s preferred
44
IT Infrastructure Operations Mgr Resume Examples & Samples
- Bachelors Degree or above in Computer Science
- Relevant certifications such as MCSE, MCITP, CCNA, VCP, VCAP, ITIL or similar experience
- 10 or more years experience in IT Infrastructure as an individual contributor
45
Senior Business Operations Mgr Resume Examples & Samples
- Validate and improve operational measure tracking and insight processes – monthly, quarterly executive dashboards
- Provide deep dive analysis to enable insights and key business decisions; With solid business understanding, keep the pulse of critical data and information
- Work with leadership to define key priorities and initiatives
- Enable transparency of these key initiatives and ensure line of sight with measures and result timing
- Assist with Annual planning, QBRs, and LRSP content development, framing and timely delivery
- Support policy development, decisions and communication
- Drive best practice processes to leverage across IOT & Applications leadership teams to enable standards and speed of decision making and execution
- Be a key leader in the IOT & Applications operations team to coach, teach and share
46
Assistant Operations Mgr Resume Examples & Samples
- Assure that the daily distribution activities are performed in a manner that provides the most efficient and economical processing, storing, and shipping of products to customers on a timely and cost effective basis
- Assure that available manpower is properly allocated to daily work functions to meet production and schedule requirements making adjustments in resources as necessary
- Maintain the dock-to-stock program with prompt and efficient processing of inbound deliveries, reconciling receipts against purchase orders and accurate put-away of inventory
- Oversee the application of system directed processes to assure that employees are utilizing specified programs according to defined procedures
- Assure the integrity of the physical inventory
- Ensure proper training, coaching and feedback to new employees during the introductory period utilizing team members to assist with the training process
- Oversee a continuing program of training and cross training of employees, counsel and train employees as necessary to improve work performance, and recommend transfer or dismissal for unqualified or unproductive employees
- Assure proper operation of rolling stock and that maintenance programs are maintained
- Enforce compliance with all safety rules and regulations and take prompt corrective action concerning any potential safety or health hazards
- Maintain neat and orderly work and storage areas to facilitate and expedite the flow of work and permit maximum employee efficiency and morale
- Be cognizant of the physical security for product, building, and other property to minimize damage or pilferage
- Evaluate job performance in all warehouse areas and make recommendations for opportunities for improvement in productivity and efficiency
- Act as a fill-in where employees are missing or additional employees are needed on a temporary basis
- Perform other duties and responsibilities or special projects as assigned by the Operations Manager
- Strong interpersonal/team building skills and a leadership style that obtains results through a strong set of values
- 3 to 5 years experience in various aspects of distribution and warehouse operations including shipping, receiving, and transportation
- 1 to 3 years supervisory experience in a warehouse/distribution environment
- Ability to lead, interface and work effectively with other departments
- Strong computer skills (competent in MS Word, Excel and Outlook)
- Strong organizational and verbal/written communication skills
