Operations Support Senior Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations support senior job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Strosin

Efrain

Strosin

68970 Kuvalis Viaduct

Dallas

+1 (555) 291 7861

68970 Kuvalis Viaduct

Dallas

Phone

p +1 (555) 291 7861

Experience Experience

Philadelphia, PA

Operations Support Senior Analyst

Philadelphia, PA

Renner-Weimann

Philadelphia, PA

Operations Support Senior Analyst

Creates, executes, monitors and improves Key Risk Indicators and/or metrics to trainings/development
Provides as hoc information requests as deemed necessary, working closely with the global MIS and Resource Efficiency Management team
Work closely with department managers to understand any planned changes to business processes and develop training programs to reduce the change impact
Creates, executes, monitors metrics for measures of success for trainings/development
Assists and at times leads strategic initiatives, efficiency initiatives and control initiatives in IA on behalf of management
Creates and maintains a strong network with internal colleagues and stakeholders
Establish and implement controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team and Chief Auditors

Phoenix, AZ

Operations Support Senior Supervisor

Phoenix, AZ

Spencer-Smitham

Phoenix, AZ

Operations Support Senior Supervisor

Provides feedback to the Payroll Manager
Helps in liaising with HR, Business Units Employees, Direct Managers and Management on payroll inquiries
Assists with providing information for Portfolio head, HR, Finance , business units and employees on GL accounting
Assist Team Leads in preparation of governance calls with stakeholders
Contributes to a culture of continuous improvement within the HRSS team
Makes timely and proper escalations for big issues, concerns and incidents
Pursues learning and self-development

present

Chicago, IL

Rohq-hrss-operations Support Senior Analyst

Chicago, IL

Lebsack, Grimes and Leuschke

present

Chicago, IL

Rohq-hrss-operations Support Senior Analyst

present

Assists in the implementation of global changes that affect the production environment by performing and assisting end-users in system test and documentation
Manage projects and initiatives in alignment with the defined framework and methodology
Network and collaborate closely with other managers to achieve overall business goals
Create and maintains good communication plan with the team to ensure that staffs are informed timely of management, team, and organization messages
Monitors batch processes, timely handle feed failures and/or performs outage management
20% People Manager (e.g., Coaching, Performance Appraisal, Motivation, etc.)
Incident Management, Problem Management and User Support

Education Education

Bachelor’s Degree in Business Information Systems

University of Pittsburgh

Bachelor’s Degree in Business Information Systems

Skills Skills

Ability to present to senior management, strong analytical and problem solving skills
Good knowledge of Program management activities
Activity-based costing experience highly desirable
Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on-time delivery
Coordinating and planning work activities, meetings and other tasks that demonstrate leadership with measurable results
Attention to detail and develop talent
Be accountable - own the outcome
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Strong administrative skills
Encourages 2-way communication through regular staff / management meetings Excellent data analysis and IT skills

Create a Resume in Minutes

15 Operations Support Senior resume templates

Read our complete resume writing guides

Operations Support Senior Analyst Resume Examples & Samples

Encourages 2-way communication through regular staff / management meetings Excellent data analysis and IT skills
Attention to detail and develop talent
Microsoft Excel, Word, PowerPoint, Visio are essential
Activity-based costing experience highly desirable
Define and track progress against milestones
The timely and appropriate generation, collection, dissemination, storage and disposition of project information
Ensure timely and appropriate generation, collection, dissemination, storage and disposition of project information
Good knowledge of Program management activities
Flexible to take additional responsibilities and challenges

O&t-operations Support Senior Analyst Resume Examples & Samples

Education: BA/BS Degree or equivalent work experience
Bilingual (English)
Excellent oral and written communications
Proven relationship management skills with ability to influence others and foster a sense of collaboration and urgency
Experience with Citi Consumer Operations
Accountability and quality driven

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

40% Production Activity (Problem Solving, Meetings, Risk/Control)
5% Supervisory (e.g., Capacity Monitoring, etc.)
10% Customer Activity (e.g., Senior Management)
20% People Manager (e.g., Coaching, Performance Appraisal, Motivation, etc.)
20% Project Management
Performs Tier-2 functional support on user queries logged via Online Service Center (OSC)
Communicates finding/resolution/user education appropriately within established service level
Performs due diligence with thorough investigation prior to reverting to users on findings or escalating to technical team for Tier-3 support
Periodically reviews the outstanding logged tickets and follows through accordingly to facilitate closure
Follow operation manuals and best practices
Conducts research, documents, configures, and tests all functional elements involving rules and policies
Prepares and/or reviews change requests, functional designs, development documents, test scripts and performs system tests, where required
Collaborates with functional and technical specialists to ensure the business specifications have been met
Develops an understanding of the application architecture, database scheme, development tools and native language
Pursues continuous process improvement initiatives and ensures alignment with corporate compliance policies
Where necessary, arranges and coordinates training, knowledge library updates, and prepares launch communications for enhancements and fixes
Actively participates in regional change control board to discuss changes, and/or to explain and justify changes/enhancements, wherever required
Monitors and provides instructions/training to Tier-1 teams with the objective of Tier-1 being able to independently resolve basic user issues
Able to work extended hours when necessary as well as for purpose of on-call availability
Leadership and People Management
Leads team to pursue operational excellence and quality service
Identify and develop people talent for career progression
Motivates and inspire team members to have high performing team
Ensure team is properly equipped with skills and system knowledge to provide excellent service to meet business requirement
Provide functional, technical and process guidance to teams as needed
Create and maintains good communication plan with the team to ensure that staffs are informed timely of management, team, and organization messages
Network and collaborate closely with other managers to achieve overall business goals
Minimum of 8 years of experience in application and functional analysis support
Strong techno-functional knowledge and experience in PeopleSoft Global Payroll 9.x is required

O&t-operations Support Senior Supervisor Resume Examples & Samples

You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous and analytical
Candidate should be prepared to work shift hours, weekend and public holidays
Candidates with at least a Polytechnic diploma and 4-5 years experience in a service related industry are preferred

Operations Support Senior Analyst Resume Examples & Samples

Analytical thinking and technical savvy
Ability to manage and drive multiple projects in a result-oriented environment
Ability to work to the highest level of accuracy and with strong attention to detail
Ability to work in high-pressure environment and multi-tasking
Ability to work independently and within a team
Self-motivated and demonstrate high level of initiative
Service oriented approach
Leadership and ability to motivate others
Developed communication and diplomacy skills and ability to exchange potentially complex/sensitive information
Degree in Economics or Banking & Finance or equivalent working experience
Project management skills
Highly effective oral, written, and interpersonal communication skills in English (German, Spanish, French, Italian would be an asset)
MS Office savvy, advanced Technical / SQL skills would be an advantage

Operations Support Senior Supervisor Resume Examples & Samples

Expected to serve as an Investigation Specialist providing advice and input to Analysts and Seniors Analysts in matters of case investigation procedures and Citi policies
Performs 2nd level case authorization
Involves review and validation of all conclusions and recommendations submitted by Level 1 Analysts/Reviewers
Conduct searches, perform due diligence, gather data and record evidences from Citi internal systems, internet, commercial databases and enquiry with business or compliance contacts within Citi
Build and apply knowledge of money laundering processes, sanctions or laws/regulations to case investigations
Conduct alert investigation using global standard policies, procedures and tools and meet internal and external regulatory requirements
Escalate suspicious or potential unusual client activities/cases to Team Leads or directly to Country AMLCO
Meet the service level agreement (turnaround time) for cases, transaction reviews or investigations agreed upon with stakeholders
Meet Productivity and quality (rejects/QA) targets set
Responsible for managing a team of Analysts and/or Senior Analysts
Identifying potential gaps/risks in transactions analysis/review
Provide training and mentoring to Analysts/Senior Analysts on investigation techniques, internal systems, products and money laundering policies and regulations
Prepare capacity/productivity plan to assist Team Leads in managing capacity and volumes
Assist Team Leads in maintaining Analysts key performance Indicators and identifying Analysts’ training needs and areas of improvement
Adhere to all Citi policies and confidentiality standards
Assist Team Leads in preparation of governance calls with stakeholders
Participate in global/regional projects/work streams
Participate in peer reviews on investigations to ensure appropriate dispositions have been recommended by analyst
Support the successful accomplishment of internal Risk Control and Self-Assessment (RCSA) policies, as they apply to the department
Support implementation of new products
Builds client relationships
Delivers client solutions
Leverages functional and business knowledge
Builds partnerships and values diversity
Communicates effectively
Uses sound judgment
Innovates and manages change
Manages risk and control
Pursues learning and self-development
University degree / diploma in any discipline
Preferably with 4-5 years of experience in people or team management, banking operations, compliance and audit background
Fluent in written and spoken skills in other Asian languages in addition to English, Bahasa Malaysia and Chinese will be an added advantage

Operations Support Senior Analyst Resume Examples & Samples

Respond to IA End-User Helpdesk audit management system service assistance across the entire range of Internal Audit’s current and future application tools. ----Lotus Notes based AutoAudit/IssueTrack Audit Workpaper Management System, IAUPT – Internal Audit Universe Planning Tool - web-browser based Audit Universe planning Tool, PlainView –Internal Audit Time Reporting System and MetricStream Audit Process Management and Reporting system
Respond to first level audit methodology process execution “HOW TO” calls and escalate assistance requests to Internal Audit Quality Assurance/Audit Methodology team as necessary. Document, track and perform trend analysis on End-Users support calls to identify opportunities for process and or system improvements
Coordinate the daily and weekly processing of internal audit use system access entitlement requests including conducting periodic system access entitlement reviews to ensure appropriate system access to sensitive audit management data
Plan and conduct periodic audit system continuity of business testing procedures in alignment with corporate and department business goals. Assist in the design and development of ad-hoc audit system management information reports to monitor system performance and transaction process bottleneck activities
Coordinate Internal Audit personal computer deployment and equipment refresh activities in alignment with Citigroup distributed technology standards. Monitor alignment of equipment standards with Citigroup technology standards
Participate in the performance of audit system enhancement user acceptance testing activities and identification of required corrective actions. Develop users test plans and test cases scenarios
Document, review and process audit management system data correction transactions in accordance with departmental procedures. Participate in the development and preparation of periodic data quality and integrity scans of audit management systems to identify possible data validation and integrity shortfalls
Monitor audit management system development services, application system licenses fees and internal technology infrastructure services provider expenses chargeback fees
Specific proven expertise, minimum of 3-to-5 years, in the performance and delivery of application support and distributed technology helpdesk services within a large globally dispersed complex business environment
Expert technical background and experience in supporting large global distributed technology environments. Demonstrated expert in MS Office productivity software tools, (Word, Excel, PowerPoint, Access, Visio, SQL, Business Objects, Data Analysis Tool, ) Windows operating systems, internet protocols, relational database concepts and reporting tool experience
Good Leadership skills with operational experience in managing small to moderate teams in highly sensitive and critical business environments requiring the achievement of results within tight deadlines
Excellent verbal and written communication skills. Effective negotiation, data analysis and interpersonal skills. Ability to interact with all levels of internal and external audit management levels
BS or equivalent in Information Systems or Accounting/Information Systems. .Related certifications (CISA, PMP, Microsoft or similar) are a plus
Good business understanding of operational activities. Basic level of understanding and exposure to Internal Audit concepts and/or technology general controls processes would be beneficial

Operations Support Senior Analyst Resume Examples & Samples

Assess training needs for new and existing employees
Identify internal and external training programs to address competency gaps
Partner with internal stakeholders regarding employee training needs
Organize, develop or source training programs to meet specific training needs
Liaise with subject matter experts regarding instructional design
Develop training aids such as manuals and handbooks
Inform employees about training options
Map out training plans for individual employees
Present training programs using recognized training techniques and tools
Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the job coaching
Design and apply assessment tools to measure training effectiveness
Track and report on training outcomes
Provide feedback to program participants and management
Evaluate and make recommendations on training material and methodology
Maintain employee training records
Handle logistics for training activities including venues and equipment
Establish and maintain relationships with external training suppliers
Coordinate off-site training activities for employees
Manage and maintain in-house training facilities and equipment
Keep current on training design and methodology
Addresses any escalated concerns regarding production operations involving training
Escalates concerns involving training to the appropriate SLTs/Team Leads
Create and execute an effective communication & training plan for HRSS employees (e.g., onboarding orientation, new hires orientation, etc.)
Develops, monitors and utilizes relevant metrics to recommend action plans to meet, if not exceed – service level commitments, and serve as a basis for management decisions
Ensures that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction
Coordinates with the Production Team for production-related requests and concerns raised by Citi stakeholders
Creates, executes, monitors and improves Key Risk Indicators and/or metrics to trainings/development
Creates, executes, monitors metrics for measures of success for trainings/development
Support HRSS human resource management efforts
Understand the effectiveness and impact of its learning processes
Work closely with department managers to understand any planned changes to business processes and develop training programs to reduce the change impact
Create training manuals, multimedia visual aids and other educational materials, where needed conduct orientation sessions for new hires
Increase employee productivity, develop professional skills, foster employee loyalty and improve organizational performance
Specialize in leadership or executive development programs which will enhance the skills of senior managers to replace executives who retire or transfer to other jobs
Execute training programs that lessen the impact of change during mergers and acquisitions or migration work
Operational experience in a shared services environment, esp for HR activities
Experience of migrating activities to a shared service centre
Experience of banking or financial and HR services may be an advantage
Experience with instruction or training
Knowledge of adult instructional and learning theory and principles
Knowledge of instructional design
Knowledge of training methodologies
Knowledge of learning management systems
Knowledge of competency assessment
University level coursework in personnel administration, human resources and labor relations provide excellent preparation for a career in the human resources, training and labor relations fields
Bachelor’s degree with a concentration in either training and development or organizational development
Combined knowledge of adult learning theory, the methods and principles of curriculum and training design, and the best practices for teaching groups and individuals are other core competencies for the job

Operations Support Senior Analyst Resume Examples & Samples

Participate in the business requirements analysis process and work with design and implementation teams to ensure that system and project implementations meet the APAC requirements
Participate in and coordinate user acceptance testing to ensure that development changes are fit for purpose
Responsible for effective management of stakeholders’ expectations
Work closely with the various HRSS work streams to ensure a smooth process between teams
Build working partnerships with key regional and global counterparts to coordinate the smooth delivery of system/project related changes at the regional levels
Develop and maintain high quality process & project documentation as required
Key contact person to help facilitate systems/project related meetings & workshops in APAC
Work closely with the communication team to define and execute communication plans pertaining to project related deliverables
Work with users/stakeholders to identify system and process enhancements opportunities
Escalate enhancement requests on behalf of APAC users to ensure successful timely delivery of fixes
Support APAC Recruitment and Onboarding Lead in delivering regional projects and other key HRSS initiatives in support of HR transformation priorities
Develop collaborative relationships/partnerships with internal (AI) and external (HRSS/HR/CSS) stakeholders
Support project implementation activities aligned with HRSS global product and regional strategies using agreed governance and methodology
Support the execution plans for various projects by ensuring completion of deliverables within specific timeframes to meet project milestones
Perform project analysis of current state versus future state in terms of processes and systems
Conduct all user acceptance testing in accordance to agreed requirements and parameters
Work closely with the customers (i.e., HR team), HRSS management or key stakeholders and various Service Delivery teams, with focus on maintaining excellent service delivery and ensuring appropriate service control mechanisms are put in place
Identify and address risks and issues that may impact the successful completion of projects
Support and adhere to both regional and global procedures (change control, methodologies, etc.)
Willingness to work extended hours or flex hours in order to coordinate with other HRSS regions
Complete all tasks in connection with the organization’s activity but not detailed in the current job description, as outlined by the direct manager, supervisor or the functional head
Work on special projects and adhoc requests
Knowledge of HRMS, Taleo, OSC system is preferred
Project management or project analytics skills are a must
Strong stakeholders management, interpersonal and negotiation skills
Excellent communication (written/verbal), facilitation and presentation skills
Ability to work in an environment where Risk and Compliance (R&C) standards are rigorously adhered to
Demonstrated flexibility and resilience are necessary to work and deal with ambiguity and organizational complexity
MS Office Suite skills (Word, Excel, PowerPoint, and Outlook)
Uses strong communication skills to exchange information in a concise and logical manner, as well as be sensitive to audience diversity
Strong business presentation skills
Deals with most problems independently and has some latitude to solve complex problems
Utilizes developed communication and diplomacy skills required in order to exchange potentially complex/sensitive information
Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on-time delivery
Be accountable - own the outcome

Rohq-isg-operations Support Senior Analyst Resume Examples & Samples

Maintain the client marketing attributes and structures in CIS (the client marketing database) specifically by working with large volumes of data based on information provided by the business
Liaise with stakeholders to implement system as well as data changes as required by the business
Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system changes
Manage the delivery of projects spanning: technology/platform roll-outs; migrations between various internal sources; responsibility includes coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling, etc.)
Work with the team to ensure continuous process improvement
Management of the team’s resources, conducting performance reviews, team development, and broadening the knowledge base of the team as a whole
Strong Microsoft skills: Word, Excel, PowerPoint, Access
Proven project and process management skills
Motivated individual and Customer-focused

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

At least 3 years of project management experience, with a proven track record in implementing projects and achieving project deliverables within specified timeframes is essential
Prior process re-engineering experience
Prior knowledge of HR/Payroll or Shared Services operations (onboarding, off-boarding, employee lifecycle and data management) will be a strong advantage
Multitasking ability, analytical skills, and problem solving skills
Fluent English is a must; speaking/understanding Mandarin (Chinese) or Japanese will be an advantage
Technical/Programming skills in VBA, Macro, SQL/Access, PHP, HTML will be a strong advantage
Inspire excellence– be the standard

Operations Support Senior Supervisor Resume Examples & Samples

Possess a minimum of bachelor's degree
Preferable having minimum of 2 years of experience in call center
Possess excellent interpersonal and communication skills with good command of written and spoken in English
Ability to speak in other language is an added advantage
Service-oriented and able to work under pressure
Good team player with commitment and initiative
Mature, self-motivated, patient, well organized, meticulous and analytical
Have a passion in teaching and recruitment area
Have a strong leadership skill

Gf Operations Support Senior Analyst Resume Examples & Samples

Builds, manages and leads a world class Operations function for APAC and Japan, ensuring compliance with all regulatory, legal entity, transfer pricing, tax and financial requirements for the countries within the region
Directs internal operations to achieve desired results for operational criteria/metric
Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives
Ensures that all activities and operations are performed in compliance with local regulations and laws governing business operations
Leads the coordination of Continuity of Business and Crisis Management for the region
Assists in the coordination of recruitment activities for the region
Proactively leads the strategic development and execution of on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
Provides adhoc information requests as deemed necessary, working closely with the global MIS team
Strong financial management background
Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
BA/BS or equivalent. Related certifications (CPA, ACA, CFA, CIA, CISA or similar) are a plus
Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views
This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Good interpersonal skills for interfacing with all levels of internal and external audit and senior management

Operations Support Senior Analyst Resume Examples & Samples

Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements
Overall this includes
5+ financial services related experience
Client onboarding experience or demonstrated knowledge of the skillset
Familiarity with industry related directives such as Dodd-Frank and FATCA
Project and change management skills essential
Good working knowledge of MS Office Suite
Cantonese and Mandarin is a plus

Operations Support Senior Manager Resume Examples & Samples

Capital Markets Sales
Compliance
Middle Office
Owning his/her own pipeline of onboarding requests that include complex and highly sensitive cases
Insuring continued forward progression throughout all the required processes as quickly and effectively as possible
Developing and implementing any bespoke onboarding processes for specific clients as required
Managing the overall team pipeline while always being positioned to providing relevant updates internally/externally as we as to management (i.e., regional head, credit officers, legal heads, desk heads, and business managers)
Effectively following up with clients in a timely and professional manner
Keeping track of loose ends and closing them out on a timely basis including following up with internal and external parties when activities go beyond their expected duration
Owning and managing one-to-one direct relationships with selected high revenue earning clients
Readily exercising resourcefulness in resolving issues in the quickest way possible while not compromising best practices
Promoting the same to junior analysts
Constantly analyzing processes; innovating and driving solutions
Developing and maintaining MIS on end to end processes for tracking controls and turnaround times of deliverables from the team and other processing areas
Continually identifying opportunities to realize economies of scale within the team
Act as escalation point as well as take an active part in assisting and coaching junior team members
Motivate and nurture growth potential amongst junior team members
Insure a balanced team work load
BA/BS Degree
5+ years of client onboarding related experience within financial services
Capital market product knowledge
Knowledge of industry related directives such as Dodd-Frank, EMIR, and FATCA
Proven self-starter with the ability to work independently
Strong time and priority management skills
Strong people management skills with focus on process improvement, operational redesign as well as team motivation
Strong interpersonal and written communication skills with no aversion to face-to-face client and management interaction
Ability to work and adapt in an ever-changing regulatory and control environment as well as assess impacts to clients and existing processes

Rohq Hrss Operations Support Senior Supervisor Resume Examples & Samples

20% Supervisory (e.g. Capacity monitoring, etc.)
20% Customer Activity (e.g. senior management)
Supervises a medium-size team of Pre-Employment Screening Analysts, ensures implementation/ execution of actual step-by-step processes and effectively allocates work to the team
Evaluates team members’ performance and makes recommendations for pay increases, promotions, terminations and other personnel actions
Designs, generates and analyzes moderately complex reports and operational metrics (ie OSC, HRMS, FADV Dashboard, PES Tracker) and provides recommendation of changes in methods or procedures to increase efficiency
Additional responsibilities may also include supporting automated reporting tools and creating customized report solutions, and supplying data for internal groups
Conducts final validation of invoices
Applies in-depth knowledge of process principles and concepts in strict adherence to Citi's Global Background Screening Policy Program
Ensures timely closure of pre-employment cases for audit and policy compliance and manages the quality of services by self and others on team
Manages escalations by resolving complex problems where analysis of situation requires evaluation of business processes, procedures and industry standards
Promotes the Continuous Improvement culture and works with the Reengineering Team in cascading Continuous Improvement initiatives and the tactical execution of process improvement re-engineering projects
Utilizes effective communication to exchanges ideas and potentially complex/sensitive information
May act as back-up for Operations Manager
May act as back-up Pre-employment Screening Analyst performing end-to-end duties for pre-employment screening during high-volume operations
Improves Control Awareness through process reviews, training and implementing Control Checkpoints to ensure consistent adherence of team and reports possible gaps/ breaches
Ensure COB Plan and Critical Resources are identified and updated
Ensure audit readiness at all times, and escalate issues timely and consistently
Leads or appropriately assigns a lead for daily huddle, meetings, calls, etc
Periodically act as mentor/trainer to support new hire Pre-employment Screening Analysts training
Supports diverse projects within team, as required
Uses strong communication skills to exchange information in a concise and logical manner, as well as be sensitive to audience diversity
Strong business presentation skills
Applies strong operational controls to ensure audit-readiness
Utilizes developed communication and diplomacy skills required in order to exchange potentially complex/sensitive information
Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on time delivery
Must be analytical, creative, hardworking, a team player and must support the concept of “fun” in the workplace
Must possess communication skills (both verbal and written)
Strong administrative skills
Excellent customer service skills providing proactive solutions and alternatives
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Educated to degree standard
Accounting Qualification is preferred
MBA or equivalent qualification is preferred but not essential

Operations Support Senior Supervisor Resume Examples & Samples

Has to demonstrate good effort and result for the projects
Has to have good work ethic to complete the projects
Has to demonstrate leadership skills
Has good initiatives to find solution on process streamline in TTS Ops

MYS Ctsm Kl-operations Support Senior Manager Resume Examples & Samples

In-depth knowledge of payments/fund transfers
Familiar with DPO requirements and restrictions
Team management experience
With banking, finance or business background

Operations Support Senior Analyst Resume Examples & Samples

Strong financial and/or analytical skills
Displays strong initiative
VRU experience a plus

Rohq-gfds-operations Support Senior Analyst Resume Examples & Samples

Interface with business product processor and information warehouse operations teams to identify root cause for daily break
Ensure all breaks are assigned to a responsible party, logged into Incident Management System, and prioritized for action
Provide analytic support and subject matter expertise to business product processors and information warehouses
ITIL and ITSM experience would be a plus

Operations Support Senior Test Technician Resume Examples & Samples

Set up and operate a variety of test equipment
Test a variety of electronic units using prescribed test procedures
Configure and or verify regular test equipment to fit special tests
Interpret and record test results
Utilize a variety of diagnostic tools to troubleshoot to component level
Recognize and isolate test equipment failures; generate Test Support Engineering ticket
Perform high potential testing
Read and interpret assembly and test instructions, engineering prints, and schematics
Utilize computer systems (e.g. work instructions, labor charging, prints, and standards)
Process material requisitions in accordance with established procedures
Perform tasks to ensure product meets established quality standards
Generate Non-Conforming Material (NCM) reject tags , Unplanned Work Request, and troubleshoot log form
Perform Preliminary Material Review (PMR) functions
Determine area/work priorities to accomplish production goals and provide guidance to co-workers
Recognize and take steps to resolve test/work area issues
Maintain accurate records of all work performed
Train other employees and perform other duties as assigned

Rohq-isg-operations Support Senior Analyst Resume Examples & Samples

Functions as ISG Manila’s Chief of Staff, supporting the Manila Site on Management information (MIS), Finance & HR related tasks and Business Office Functions, working in partnership with the global ISG Business Office
Develop, maintain and enhance metrics package for the local management team and business users of the systems maintained by the team
Facilitate the design and adoption of a side wide capacity planning mode
Prepare and present regular submissions of metrics and updates for senior management
Support regional team management to ensure compliance with Travel and Expense Policy, space management, hardware/software, COB and other Operations and Technology administrative requirements
Understanding of Citi’s internal policies and processes and the ability to quickly identify areas for improvement
Experience with managing/coordinating various documentation work streams/ projects
Project management experience (desired)
Good knowledge of Outlook and MS Office Suite, including proficiency in Excel
Must possess good written and verbal communication skills
Strong leadership and collaboration skills across different geographic locations
Ability to work on several initiatives concurrently and adapt to changes in priorities
Willingness to be involved in all aspects of a task
Strong organization skills with excellent attention to detail and ability to focus on high quality work while under pressure
Taking ownership of allocated work and being accountable

Operations Support Senior Supervisor Resume Examples & Samples

Experience of working in a HR operational/administration environment, preferably in a HR Shared Service
Good understanding of various compensation and benefits policies, such as mortgage loan, medical and pension schemes
Working knowledge of HR systems (including PeopleSoft) highly desirable
Able to handle high volume of work & adapt to change
Able to plan and manage own time
Client-focused for exemplary customer services
Strong team player, willing to learn and share experience with other team members
8-10 yrs related work experience in similar field

Operations Support Senior Analyst Resume Examples & Samples

Intermediate to senior level experience in a related role
Ability to effectively communicate with country/regional/global stakeholders
Understanding of legal, regulatory, tax and compliance need and implications for the countries/Region for which they have specific oversight responsibilities
Understand regional business objectives, marketplace, competitive environment and customer experience factors
Working knowledge of process mapping related project work
Knowledge or experience with Operational Readiness programs
Working knowledge of Systems Development Life Cycle (SDLC)
Project experience related to business requirements, functional design, testing planning and execution support
Demonstrated strong execution capabilities
Knowledge of agile methodology is a plus

MYS Ctsm KL Operations Support Senior Supervisor Resume Examples & Samples

Computer literate with advanced knowledge in Microsoft Excel and Powerpoint
At least 4 years experience in AML, banking operations, audit, risk and control, compliance or quality assurance role
Banking, Finance or Business background

Rohq-hrss-operations Support Senior Supervisor Resume Examples & Samples

55% Production Activity (e.g. Problem Solving, Meetings, and Risk/Control)
10% Customer Activity (e.g. senior management)
5% People Relationship (e.g. Coaching, Performance Appraisal, Motivation, etc.)
Responsible for performance management and resource planning
Enter data (courses, classes, transcripts, etc.) into the GLMS as needed
Ensures all issues are addressed and resolved on a timely manner
Attends and actively participates in daily huddles, team meetings, etc
Facilitates or appropriately assigns facilitators of daily huddles and team meetings
Ensure to do monthly one on one sessions (for staff development and retention)
Promote and Encourage work/life balance through work prioritization
Lead and manage Operational Excellence
Strictly adhere to R&C policies and procedures such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
Additional R&C responsibilities
Solid people management skills that includes coaching, mentoring and performance appraisals
Strong business communications skills in all aspects (verbal, written and presentation)
Excellent customer service skills (proactive solutioning)
Proven administrative & documentation skills
Ability to manage multiple tasks and complex workload
Sound judgment in handling work assignments and difficult situations
Strong problem-solving skills (Analytical and Creative Problem Solving)
Ability to do effective process execution and capacity monitoring
4-6 years professional experience with learning management systems and/or in shared services operations
Educated to diploma/degree level

Cbps-operations Support Senior Supervisor Resume Examples & Samples

Candidate must possess at least a Bachelor's/College Degree in BS Accountancy (preferably CPA)
Preferably Supervisor/5 years & up
Experienced employees specializing in Banking/Financial Services or equivalent
With audit work experience
With experience in BPO set up, statutory rules and reporting (i.e. PEZA, BIR), US licensing and transfer pricing
Willing to work on shifting schedule
Excellent knowledge in MS Excel
Full-Time position available

Operations Support Senior Manager Resume Examples & Samples

Manage and lead ACG Operations function with oversight of Account opening and maintenance for various products Significant people management and development responsibilities
Oversight of ACG control environment
Liaison with the senior management within Business units supported
Implement process enhancements to improve turnaround time of account opening and maintenance requests
Ensure team SLAs are met
MIS reporting to senior management
Establish best in class escalation processes and drive engagement with Middle Office
Delivery on targets and objectives in line with timelines dictated by BAU & remediation programmes
Daily monitoring of account activity to ensure all regulatory requirements are met
Liaison with other ACG teams to support the Accounts function, such as KYC/Compliance, Entity Data, Client Onboarding Implement process enhancements to improve turnaround time of account opening and maintenance processes
Excellent knowledge/understanding of control environment
Experience of working within a regulatory/control / operations environment, preferably in a management capacity
Familiarity with external products and services that add value to client and account data management
Strong people management and leadership experience
Good knowledge of MS Office Suite, including proficiency in Excel
Strong leadership and teamwork skills in a local setting, as well as across different geographic locations
Strong organisational skills with excellent attention to detail
Good academic qualifications would be desirable (Bachelor’s degree)
Strong control background and/or experience, operational reference data advantageous
Financial services related qualifications would be advantageous (e.g. IAQ or similar)
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills

Rohq-gs-operations Support Senior Analyst Resume Examples & Samples

Manager’s Control Assessment (MCA) monitoring and testing
Corrective action plan monitoring on open risk issues
Ensuring effectiveness of the continuity of business plans
Sarbanes-Oxley 404 requirements
Records Management support
Fraud management support
SIRT/Incident reporting/escalation support
Reporting of operational and control metrics
Information security awareness, management and reporting
Lead CSS Risk and Control and pre-audit peer reviews in countries across the region
Provide support to the ongoing enhancement and implementation of a consistent MCA program globally
Facing off on Internal Audit (IA) reviews, both of CSS entities and country infrastructure entities where CSS is in scope
Support CSS Global Risk and Control Head in efforts to manage the reduction of Supplier counts linked to General Services in CASP and properly align to the correct businesses based upon General Service’s country role(s) and CSS and non-CSS business spend with the Supplier
Provide support to the CSS APAC risk, control and compliance effort, specifically focusing in the areas of Information Security (IS), Continuity of Business (CoB), records management, vendor management, fraud management, and other operational risk aspects including MCA
Act as the Business Recovery Coordinator (BRC) on specific CSS APAC CoB Plans
Act as a consultant/Subject Matter Expert on policies and procedures, risk mitigation, compensating/mitigating controls
Manage the relationship with in country compliance and control functions
The ability to travel is a pre-requisite

Operations Support Senior Analyst Resume Examples & Samples

Responsible to Comply with RM policy and standards in Business, Global Function and Region
Managing the inventory for the Country Retention Schedules
Acts as Liaison officer for MEPS+ industry wide testing to facilitate communication between MAS & all Operations departments within Citigroup on the testing scope and requirements
Support the departments on MEPS+ related testing by providing guidance and solution on issues encountered by users to ensure testing is successfully completed per Central Bank testing schedules
Co-ordinate with IT support, SWIFT Support, SWIFT business partners and buddy bank to ensure that all the system’s are available for testing
Perform Investigations of unidentified MEPS+ messages ensuring funds are returned correctly and in a timely manner
Work closely with the Outsourcing business sponsor to review and enhance the quality of the BOP for submission to SOC
Review the BOP and advise business that engage service of the service providers to put in place appropriate safeguards and controls to protect Citi’s assets and interests
Document findings and report to the Outsourcing Committee as appropriate, and resolve all issues or disputes in timely manner
Monitor Deferred, nostro, LBV items and escalate if those violate Ageing bench mark
2-3 years Banking experience in Control Function

Operations Support Senior Analyst Resume Examples & Samples

Ensuring robust control in all Operations related process and accounts
Partnering with Operations to strengthen controls
Monitoring GL account balances and movements
Proactively identifying red flags in the process
Proactively identifying high risk accounts
Daily monitoring of Product processor and GL balance
Daily monitoring of balance buildup in the accounts
Detailed analysis of specific GLs
Coordination with BSCG on control related matters
Daily monitoring of Transitory accounts
Daily reconciliation of Deferred accounts, tracking of ECS rejects
Perform detailed proofs review for operations
Coordination with Region on Control related issues
Ensure clean audits by ARR/RBI/Statutory/Concurrent Auditors
Preferred CA

Rohq-cto-gpa Operations Support Senior Analyst Resume Examples & Samples

Initiate process improvement and setting standards
Head primary functions in support of building the team
Detail-oriented and analytical
Must have the ability to work in a team environment and be a leader as needed
Logical minded person who can understand complex issues and think about them with precision
Total relevant experience of 8+ years in the industry
Process Improvement Projects
Project Management

MYS Ctsm Pg-operations Support Senior Analyst Resume Examples & Samples

How data and operational processed executed and used holistically within front to back transactional flows, and potential risks inherent within these flows
Reference data/TTS Account services and products would be an advantage
Ability to manage control practices demonstrating a risk-based approach
Possess the ability to work with various levels of management and build and maintain effective working relationships
Further risk related qualifications would be beneficial

Public Sector Operations Support Senior Associate Resume Examples & Samples

Managing engagements
Maintaining project economics while maintaining flexibility for unanticipated issues
Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and managementThis role supports client work contractually requiring US Citizenship and a Secret Level Security Clearance

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

Candidate must possess at least a bachelor's degree with more than 5 years related work experience in similar field, preferably in an HR Shared Service Center
Possess GL and/or proofing related work experience
Good accounting background
Payroll Management–Experience in payroll function
Knowledge in Accounting/Finance principles is required
Working knowledge in HR systems and shared service center tools
Experience in a supervisory role is an added advantage
Proficient in the use of workstation applications
Able to handle high volume of work and adapt to changes
Good problem-solving skills; is able to grasp complex issues and provide solution
Analytical and organized, with attention to detail
Courteous and diplomatic when communicating with stakeholders
Knowledgeable in identifying risks and in implementing controls

Internal Audit Operations Support Senior Analyst Resume Examples & Samples

Builds and manages a world class Operations function for the NAM region, ensuring compliance with all applicable regulatory, legal entity, transfer pricing, tax and financial requirements
Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution for the region
Supports the SVP Operations NAM in the regular and systematic evaluation of overall operations in the NAM region
Partners and supports the senior IA leaders in driving regional performance and effectively managing the region including driving audit plan delivery and ensuring consistency across various teams
Directs internal operations to achieve desired results for operational criteria/metric
Participates in the development, oversight and delivery of strategic initiatives which form part of the IA Strategic Plan
Directs the development and installation of policies, procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise
Directs and owns the premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world
Leads the coordination of Continuity of Business and Crisis Management for the region
Assists in the coordination of resource planning and recruitment activities for the region
Proactively leads the strategic development and execution of on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
Provides as hoc information requests as deemed necessary, working closely with the global MIS team
Experience in a related role with experience in business, functional and operational management
Strong financial management background
Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Good leadership skills with a proven track record in collaborating across diverse teams and making a positive impact on the organization

Operations Support Senior Supervisor Resume Examples & Samples

A proven track-record in leadership within Operations organization
The ability to identify and develop talent
A strong process engineering skillset
Experience in managing and reducing operating cost
Excellent communication skills and the ability to deal with stakeholders at all levels in the firm
Some experience in representing your firm at industry forums
A high-level of awareness of current regulatory and industry topics
Outstanding risk management skills
The ability to work effectively in a highly-paced, dynamic and constantly changing environment
Ability to manage personnel, providing team governance and oversight
Can clearly demonstrate strong attention to detail
Computer literate and ability to grasp several in house systems quickly
Literate. Ability to detail issues, in writing, in a clear, accurate and concise manner
Demonstrates sound judgement and professionalism in decision making/problem solving, escalation
Good Microsoft skills including Excel, Word and Outlook

MYS Ctsm Kl-operations Support Senior Supervisor Resume Examples & Samples

Required: Computer Literacy with advanced knowledge in Microsoft Excel and Powerpoint
Required: At least 3 years experience in AML, banking operations, audit, risk and control, compliance or quality assurance role
Banking/Finance/Business background

MYS Ctsm Kl-operations Support Senior Manager Resume Examples & Samples

Manage the Regional Team of CI experts and analysts
A member of the Regional hub’s leadership team with direct accountability to have oversight for all continuous improvement opportunities in the Region
Chair the Regional continuous improvement Steering Group to validate the performance of all continuous improvement initiatives so that real bottom line benefits (alert volumes, time and cost savings) are achieved
Act as the key interface for the regional hub on all matters relating to Change Management and Business Process Improvement to ensure the business can replicate best practices globally
Assist in coaching and training team leaders and team members from a quality standpoint
Make recommendations on organizational and process improvements required to grow the regional hub while maintaining high quality and efficiency standards
Build a culture of high performance and development by setting high expectations for staff, providing opportunities for development, personally providing feedback and coaching to individuals, and rewarding high performance
Minimum of 3 years’ experience as a Certified Lean Six Sigma Black Belt, in delivering CI in a complex, multi-national banking environment (Experience of Citi desirable) as an asset
Previous manager position and people management
Experience leading virtual teams through successful change projects
Broad cross-border experience with previous responsibility for operational delivery of customer requirements
Strong quantitative, analytical and systems thinking skills
Minimum of 3+ years of practical experience within continuous improvement, process re-engineering, project and program management

Rohq-cto-gfts-operations Support Senior Analyst Resume Examples & Samples

Understanding Functional Requirements documentation
Completing projects, and OSC Cases, within expected time frames
Coordinating and planning work activities, meetings and other tasks that demonstrate leadership with measurable results
Training teams on new OSC functionality
5+ years of experience with enterprise systems support, systems operations or technical/business analyst
Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Experience with MS Office Suite is a must
Ability to collaborate effectively within the team as well as with cross-functional team members
Good understanding of Project Management, Software Development Life Cycle and documentation/technical writing techniques
Experience with capturing functional requirements with models and data flows
Experience with HP Quality Center, PeopleSoft CRM platform, PS Query, SQL, and Business Objects is a plus
Knowledge of HR Shared Services is a plus
Ability to communicate effectively with systems technology, business staffs and multiple layers of management
Demonstrated ability and experience in negotiation, facilitation and consensus-building
Proven ability to ask probing questions and obtain thorough and relevant information
Ability to participate in defining strategic solutions and develop plans to accomplish project objectives

Cbps-operations Support Senior Supervisor Resume Examples & Samples

Experienced employee specializing in Banking/Financial Services or its equivalent
With experience in BPO set up, statutory rules & reporting (i.e. PEZA, BIR), US licensing & transfer pricing
Full-time position available

Operations Support Senior Analyst Resume Examples & Samples

Working and coordinating with a multidisciplinary group of business leads, operations managers and technologists
Documentation of platform processes, procedures and training materials
Lead discussions and requirement gathering sessions, reaching consensus and recommending solutions on system issues and projects
Testing features and functionality in planned software releases
Coordinating the resolution of operational activities performed by the production support team

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

30% Production Activity (e.g. Problem Solving, Validations/Approvals, Mtgs, Risk/Control, Reports, Documentations)
20% People Relationship (e.g Coaching, Perf Appraisal, Motivation, etc.)
5% Re-Engineering (e.g Process Improvement, Productivity Savings)
10% Project Management (e.g. Oversight/Sponsor of initiatives, Coordination and Participation on HRSS wide projects)
15% Supervisory (e.g Capacity monitoring, Work Load Management, etc.)
Oversight of Team Scope and Service on batch processing, data quality and standards, and data reconciliations across system
Performs data reconciliation, rejection review and resolutions
Analyse business request on new data usage, assess impact to different systems, and propose data standards
Performs techno-functional support on user queries logged via Online Service Center (OSC)
Performs due diligence with thorough investigation prior to reverting to users on findings or escalating to technical team
Actively participates and contribute in creating best in class standards/process around service excellence on data quality, standards and batch monitoring
Actively participates in various operations calls and global / regional calls with various functional teams, including during non-work / shift hours to collaborate with teams in different time zones
Monitors and provides instructions / training to data entry teams and tier-1 teams with the objective of tier-1 being able to independently resolve basic user issues
Takes responsibility for any ad-hoc tasks / initiatives assigned
Able to work on weekends when necessary for weekend related activities
Regular 1:1 session with team to ensure continuous employee development and engagement
For details: Refer to Leadership of Others
Demonstrates multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery. Good customer service is mandatory
Must be analytical, creative, hardworking, a team player and must support the concept of “fun” in the workplace
Must be a self-starter and able to work independently in a fast paced global environment
Minimum of 6 years experience in managing system support team handling HR related applications
Expertise in batch monitoring function
Expertise in HR data fields, standardization, review and reconciliations function

Operations Support Senior Analyst Resume Examples & Samples

University graduate preferably in Accounting and Finance
Minimum 5 years experience in MIS analysis, expense management or project management role
Strong quantitative and analytical skills
Strong attention to details, but also to see the big picture
Strong Microsoft Excel spreadsheet and PowerPoint
Organized and able to plan, prioritize and execute tasks in a timely manner

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

Allocating and managing work across a team monitoring corporate/retail banking/private banking client transactions to detect any suspicions of money laundering or terrorist financing activity
Planning and managing optimization projects execution to the agreed timeframes
Line management responsibilities for analysts, including performance management, coaching, hiring and training
Manages optimization projects to meet required time standards and works with regional and global counterparts to implement consistent and repeatable global methodology
Supports implementation and execution of thorough documentation policies and standards to meet regulatory, Internal Audit and other third party expectations
Supports the high number of requirements from Compliance/Regulatory perspective including defining processes/solutions, enhancing sampling approaches, coordinating data sourcing, performing data quality reviews, etc
Allocates alerts to analysts for investigation of transactional activities to detect any suspicions of money laundering activity
Validates and authorizes submissions of requests for further information, escalations or suspicious activity recommendations
Uses global standard policies, procedures and tools
Operates within agreed optimization project timeframes and confidentiality standards
Global optimization reports preparation and participation in optimization related calls
Builds and applies knowledge of money laundering processes
Schedules work assignments and supports capacity planning
Assists in the development and implementation of improvement plans with quality assurance personnel
Ensures support for the business in matters relating to all stakeholders
Supports the successful accomplishment of internal Risk Control, and Self-Assessment (MCA) policies, as they apply to the department
Reviews system access request to ensure that only the appropriate level of access is granted to employees
Performs various other duties as assigned within AML Hub
Ability to deal with all levels of management
Ability to work with virtual users and a global team located in different hubs
Minimum 5 years working experience with 2 years’ experience in AML Monitoring
Experience in TL backup role preferable
Strong performance record with a history of increased responsibility, and task/project delivery
Banking/Finance/Business background
Knowledge of AML regulations and trends. ICA/ACAMS certificate desirable

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

Understanding the objectives of the Optimization Program and translating them into achievable, timely goals for the Alert Specialist Team, to meet the Optimization timetable
Coordinating the goals and activities of Alert Specialists
Generating workflow reports pertaining to Analyst activity, scheduling, and resource planning
Reporting progress and escalating issues on a regular basis to the Global Head of AML Optimization
Acting as a sounding board for Alert Specialist Team queries and escalating questions, where appropriate
Assisting in the development and implementation of improvement plans as each baseline Optimization review is completed
Collecting required information and statistical data to perform statistical and trend analysis
Providing assistance on ad-hoc projects, as needed
Diploma/Bachelor Degree/Master Degree

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

Project review ( BRD and test result) before project cut over
Concall on various projects, meeting and process re-engineering
Review GL accounts which under abnormal ageing date and under second level of escalation matrix
Ensure MIS reporting are reported and completed on timely manner
Review and attend escalated KPIs are closely tracked for inter-affiliate activities
Review and ensure latest activity updated in e- DCFC, related to ISU process
Monthly IA submission to BNM
Monthly business call with ISU to review on the monthly performance
To perform review such as capacity plan and business highlights for ISU MY and ISU TCS
Ensure TCS invoice been process on time
Perform review on the monthly proof call submission on the open GL and proof certificate upon PO submission
Monthly proof call submission (backup function)
Contact monthly unit meeting
Review TCS SOW, RCSA and delegation memo
EERS review for ISU TCS
Review and ensure process flow (ISU MY & ISU TCS) been renew and sign off
Degree or minimum diploma with at least 2 years experience leading a unit, reconciliation, meeting the standard of work policy, projects
Knowledge in Finance and Accountancy is an advantage

Rohq-hrss-operations Support Senior Manager Resume Examples & Samples

Lead the implementation of process strategy and establish COE models for business processes within the CSCs, that incorporate a unique set of skills or body of knowledge, in support of Global product strategies
Catalyst for Change and drive continuous improvement and support reengineering initiatives
Identify process improvement opportunities, drive productivity, automations and continuous improvement, process standardization and best practices implementation
Conduct process checks to ensure consistent execution of processes across Asia and review process documentations and provide technical support in accordance with standard
Support regional implementation of global initiatives and represent Asia to share best practices and recommendation on Process design in consultation with Regional and Global Product Leads
Provide process guidance to Migrations/ transitions team and provide input to testing plans and identify potential risks for future global Accounting projects, systems and vendor migrations and location strategies
Support various global visits at the center with Accounting process focus
Stay informed of new technology, process changes and enhancements to HRMS/PeopleSoft/ Global Payroll and GL and related Accounting systems impacting Payroll and Comp. & Ben. Processes
Develop Process Change Request solution for operational reqts. and support change management for processes for the accounts
Identify skills gaps, and initiate training to address the issues and provide support in the design of HRSS Accounting and other related-process specific training materials
Accountable for the implementation of standard Payroll & C&B Accounting and related governance, holding regular business performance reviews and meetings to resolve issues in a timely manner and ensure efficient delivery of HRSS Accounting services working w/ various HRSS Payroll, Acctg. & Comp. and ben. teams and their vendors in place for various countries within the region
Assist with Operational strengthening initiatives, rectifications and stabilization efforts in-country or in the CSCs
Escalates issues to Regional Product Head and provides assistance and support in root-cause analysis of incidents. Provide support in carrying out preventive and corrective actions for resolution of issues using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Support Transitions, Projects and Audits, as needed and various regional productivity and Asia initiatives by service delivery teams and CSCs in alignment w/ regional product priorities and strategies. Simplify and involve team members in re-engineering of processes to streamline, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HRSS to support Service Delivery achieve productivity goals
Ensures compliance with regulatory reporting and submission of reports and payments. Conducts own internal audit on own areas ensuring Citi's and HRSS information is secured at all times
Build back-up and COB reqts. and provide critical back-up support where and when necessary in managing the entire HRSS Accounting function while meeting all accuracy, timeliness, satisfaction and NPS metrics
Provide support in ensuring policies and procedures (knowledge library) are in place and updated regularly for Accounting administration and processing, ensuring all processes are clearly documented in a timely manner
Responsible for providing regional support to HRSS Payroll & C&B accounting teams and risk & control teams in ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times, to meet compliance and corporate governance standards
Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries and support various initiatives on improving customer experience
Accountable for setting performance expectations with team members, regularly reinforcing goals and providing coaching and feedback on their performance in one on ones
Identify various functional and training reqts., mentor and develop others (formal and informal training)
Multi-skill team members to eliminate single person dependencies to ensure there is sufficient back-up support for critical functions provided by the team
Accountable for regularly monitoring customer and HR partner satisfaction/NPS feedback and Business Performance Metrics to identify pain points and implement solutions and actions with the team to continuously improve the customer and HR partner experience
Escalates all increases in one time HRSS Accounting and vendor expenses to the Regional product head for review and approval
Performs other related functions that may be assigned from time to time, or as deemed necessary
Graduate of Finance, Accounting or any Business related courses
Internal Knowledge and experience w/ Citi GL Systems, FRO or Finance will be an advantage
At least 8 years Acctg. related experience, with several years of people management responsibility
In depth knowledge of various Payroll and C&B Accounting legislation and significant processes ie: tax, statutory contributions and other regulatory reqts
Demonstrated ability to drive projects and process improvements,establish good working relationships with customers and Regional counterparts
Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations. Knows the importance of constant feedback to supervisor and customers
Comprehensive knowledge of Accounting processes and systems across diff. countries
Ability to multi-task, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
Must possess good English communication skills – written, verbal, interpersonal and presentation skills
MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
Experience on systems, process, country migrations
Ability to work w/ cross-functional teams and within a multi-cultural environment
Flexible and mobile- ie.willing to travel or take-on interim assignments to various countries
Work across multiple countries and service delivery teams and CSCs on seamless end to end delivery of HRSS Payroll and C&B Accounting operations

Cbna-o&t-operations Support Senior Analyst Resume Examples & Samples

Degree with a minimum three-year experience in a customer service environment
Workforce and Capacity Management is an advantage
Ability to influence and inspire key stakeholders
Demonstrate the ability to work effectively across business lines and to influence others
Attention to detail and ability to manage multiple tasks and prioritize work to ensure delivery to deadlines

Operations Support Senior Analyst Resume Examples & Samples

Assists in building and managing a world class Operations function, ensuring compliance with all regulatory, legal entity, transfer pricing, tax and financial requirements, promoting global harmonization of Operations functions across Citi regions
Assists and at times leads strategic initiatives, efficiency initiatives and control initiatives in IA on behalf of management
Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution
Supports the Global Head of Operations in the regular and systematic evaluation of overall operations in the NAM region and globally
Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise
Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations
Establish and implement controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team and Chief Auditors
Provides as hoc information requests as deemed necessary, working closely with the global MIS and Resource Efficiency Management team
Assists in local/regional office administrative support
Experience in a related role with experience in business, functional and operational management
Internal Audit experience, and an understanding of Internal Audit methodologies and the current regulatory environment
BA/BS or equivalent. Related certifications (CPA, ACA, CFA, CIA, CISA, CA or similar) are a plus
A self-aware, self-confident individual who has well developed listening skills, and an ability to engage a group of accomplished business unit heads who are partners to the IA audit team with regards to operational activities
Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style

Operations Support Senior Supervisor Resume Examples & Samples

70% Production Activity (e.g. GL accounting, Reconciliation, Proofing Substantiation, Statutory Remittances, Audit readiness)
15% Customer Activity (e.g. FRO/ BSS, Finance, HR, senior management)
10% Participate in Process improvements, Re-engineering projects
5% People Relationship (e.g. Training team members on payroll related GL processes)
Operations Management
Accountable for the end to end management of the GL Accounting function while meeting all accuracy, timeliness, satisfaction and NPS metrics
Accountable for posting compensation entries, reconciling payroll related GL accounts and preparation of ad hoc reports
To ensure the accounting entries are posted on time and accurately
Review of accounts to ensure no overdue balances are appearing in those accounts. To highlight issues and resolve them
Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards
Accountable for setting performance expectations with team members, regularly reinforcing goals and providing coaching and feedback on their performance
Escalates issues to the Portfolio head and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Assists with providing information for Portfolio head, HR, Finance , business units and employees on GL accounting
Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HRSS to support achievement of productivity goals
Accountable to ensure that GL accounting manual and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
Comprehensive knowledge on accounting standards
Demonstrated team leadership experience
Demonstrated success in identifying and resolving issues with strong issues management skills
Continuous improvement mindset with the ability to identify process improvements to improve the customer and HR partner experience
Ability to work in an environment where compliance with processes and procedures is of priority
Proven project management and change management experience
Excellent communication skills including written, verbal and interpersonal
MS Office Suite skills (word, advanced excel outlook)
Ability to work in a fast paced environment, under pressure and with constant deadlines
Highly motivated, organized and methodical
Customer Service Oriented - Helpful (Vanilla Flavored Responses)
Communication - Business Verbal
Communication - Business Presentation
Supervisory (eg process execution, capacity monitoring, etc.)
Educated to university or college degree with Finance
Strong understanding of operations management
Accountable for job responsibility
Aspires to grow and succeed in Citi
Understands GROW model
Drives execution
Discusses team member IDP and works to come to agreement to areas for execution

CMT GC Program & Operations Support Senior Analyst Resume Examples & Samples

Programs/Initiatives (e.g. Annual Sales Origination Session)
Other Ad hoc Requests – Prepare data/materials for meetings as required
Great attention to details
Good communication and interpersonal skill – Ability to communicate and liaise with account leads, leadership team
Finance/accounting knowledge and background is preferred
Education: Undergraduate or graduate degree
Work Experience: 5 years or more

Regional Operations Support Senior Associate Resume Examples & Samples

1+ years experience
Advanced Diploma to a Bachelor's Degree
Ability to perform physical tasks as-needed to complete special projects within a data center environment such as lifting heavy spools of cable; pulling cable through overhead cable trays; and/or installing cage mesh
Extensive experience with data center skills such as installing/moving equipment and large-scale cabling projects. Ability to design integrated structured cabling and cable tray solutions. Use of Visio and Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
Able to travel to IBXs, domestic and international for installations, support, follow-ups and training

TI&E Technology Fulfilment Global Operations Support Senior Specialist Resume Examples & Samples

Develop and Maintain the Sales Work Site SharePoint
Maintain distribution lists
Coordinate with OG KX Personnel to Include Alliance Specific Content
Meetings
Assist in planning, organizing and facilitating GU Resale Leader Meetings (Stakeholder, Resale OG leaders
Meetings) (Drive Agenda Creation/Content Development //Logistics/Coordination // Budget)
Four year BA/BS degree or equivalent work experience
5+ years of work experience, including 2+ year of supervisory experience
May be required to travel occasionally
May be required to work from home occasionally
May be required to attend conference calls outside of normal working hours
Excellent oral and written communications skills in English language
Team building, coaching and training delivery
Problem solving and root cause analysis
Confidence and poise in interactions with senior executives
Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook)
Understanding of basic finance concepts for a services company

Rohq-vmu-operations Support Senior Analyst Resume Examples & Samples

Customer Service / Sales experience necessary
Excellent communication skills required - both verbal and written
Strong problem solving and influence skills required
Strong interpersonal skills with proven experience in working effectively in a team environment
Acute attention to detail and follow through
Excel, Word and PowerPoint skills

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

55% Production Activity (eg Problem Solving, Meetings, Risk/Control)
10% Customer Activity (eg senior mgmt)
25% Supervisory (eg Capacity monitoring, etc.)
5% People Relationship (eg Coaching, Perf Appraisal, Motivation, etc.)
Pre-employment screening for Malaysia
Resolves Mid-to-Complex discrepancies in the background checks
Performs HR Admin Tasks catering to Pre-emp activities
Manages OSC provider groups and workload distribution for the PG
Acts SMEs for assigned process and updates the ops manuals
Monitors background screening checks and escalates to Operations manager cases not completed within policy
Insurance Benefit enrolment
Employee Personal File Management including but not limited to sorting, tracking, filing and warehousing
Handling various adhoc reports
Manages OSC Provider Groups and workload distribution for the Provider Group
Generating employment letters such as Reference Letter, Transfer Letter, Probation Letter, Contract Renewal, etc
Responding to employment verification requests from external entities for active and resigned employees
Execution of records management policies/practices for employee life-cycle documents
Updating the Citi Time Management System for extended employee leaves
Management/Endorsement of HRMS data update submission to CSC
Releasing of relevant exit mails to employee and stakeholders
Tracking of employee clearances and management of off-boarding tracker status
Processing of redundancy (Reduction-In-Force) packs
Handling various adhoc reports such as benefits and payroll related reports
Supervises a medium size team of Pre-Employment Screening Analysts, ensures implementation/execution of actual stepo byo step processes and effectively allocates work to the team
Performs HR Admin Tasks for sensitive requests (HRSS Manila and HRSS Regional team populace)
Manages team workload distribution
Assist in issue investigations and identify action plans/resolutions
Responsible for the day to day operations stability via the daily metrics of the team/BPM Report (volume, turnaround time and quality)
Effective load and resource planning
Attends and actively participates in Daily huddles, team meetings, etc
Senior Analyst - Provides expertise in area and an advanced level of understanding of ELC processes
Resolves difficult and complex work
Minimal supervision required
Focusing on higher profile/impact/Senior management request and escalations
Strictly adhere to R&C policies and procedures + Additional Risk and Controls
Responsibilities such as
Re-engineering, process improvement skills
Highly motivated, organised and methodical
Self-starter and Leadership
Operational experience in a shared services environment
Experience of working in a virtual team
Multi-tasking
Administrative Documentation
Customer Service Oriented - Proactive Solutioning, Providing Options
Communication - Business Written
Analytical
Creative Problem Solving
Educated to university or college degree
Strong operations management background
MBA or equivalent qualification preferred but not essential
Uses GROW model in organizational issue resolutions and team discussions
Prepares IDP, actively discusses with direct manager for next steps, proactively monitors progression
Aspires for long term growth within Citi

Operations Support Senior Supervisor Resume Examples & Samples

Accountable for processing, checking and signing off on end to end payroll GL and other related transactions for all legal vehicles administered by HRSS Dalian Service Center covering all business segments and all types of employees
Responsible for the security and confidentiality of sensitive data that will be handled
Responsible and accountable for general ledger and reconciliation along with responding to any Finance related queries as well as any proofing related queries. Liaises with our payroll vendor on special payroll instructions and other related requests of our stakeholders
Responsible for keeping up to date knowledge on key HR and GL applications required to assist in processing payroll GL
Helps in liaising with HR, Business Units Employees, Direct Managers and Management on payroll inquiries
Administers and supervises direct reports within the Payroll Team
Calls daily huddles for the team to discuss daily operations outcome
Sets one on one or catch up meeting with direct reports and or Payroll team
Recommends rewards for the team members
Provides feedback to the Payroll Manager
Makes timely and proper escalations for big issues, concerns and incidents
Provides support for projects as required such as continual improvement and standardization of payroll operations and systems
Provides support and help needed by the team on ad-hoc requests
Ensures the operating manual procedures are reviewed and updated yearly and when necessary
Contributes to a culture of continuous improvement within the HRSS team
Prepares the monthly Payroll Close Report
Coordinates monthly with Finance, HR and other Business Units involved in the sales incentives plan reconciliation
Encourages the team in participating and giving support in the different re-engineering and innovation programs
Comprehensive and working knowledge of payroll systems
Demonstrates payroll management experience
Knowledgeable in various general ledger and sub ledger system/s
Minimum 3~ 5 years GL and/or proofing related work experience
Flexible and team-oriented, willing to learn and share experience with other team members
Customer service focus
Demonstrates team leadership ability
Excellent written and spoken communication and interpersonal skills
Knowledge on advance excel and basic Microsoft Office
Ability to work under pressure and deadlines
Understanding of payroll legislation and processes such as tax annualization and statutory contributions
Business process improvement experience
Control conscious
Reward results - promote meritocracy
Act with integrity - do what is right

Operations Support Senior Manager Resume Examples & Samples

This is a senior management role ensuring the effective running of all operational aspects of HR Shared Services (in conjunction / collaboration / partnership with Regional / Global Process / Product Leads). Enumeration of the processes are per below (per the HRSS Level 1 Taxonomy)
Compensation and Benefits
Learning
Payroll
Employee Life Cycle
Non Employees
Fluent in written and spoken Mandarin & English
Uses GROW model in organizational issue resolutions and team discussions

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

10% Customer Activity (eg Senior Management)
5% People Relationship (eg Coaching, Performance Appraisal, Motivation, etc.)
Accountable for ensuring Compensation & Benefits processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
The Compensation & Benefits Lead should have in-depth understanding of Compensation & Benefits objective, principles, guidelines, policies, procedures, and country or regional specifics
Actively participates in and delivers on actions from daily huddles and team meetings
Recommends to APAC HRSS Compensation & Benefits Manager recognition and rewards for payroll team members throughout the year
Accountable for daily monitoring of OSC cases to ensure all cases are closed within SLA
Escalates issues to the APAC HRSS Compensation & Benefits Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Actively participants in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HRSS to support achievement of productivity goals
Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions / actions with team members to improve the customer experience
Accountable to ensure Compensation & Benefits operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to the processes
Performs other related functions that may be assigned from time to time, or as deemed necessary by the business
Ensure strong back-up system is in place. The Compensation & Benefits Lead is expected to know all the processes of the specialist as in the event of contingency where the other specialist cannot cover, the Compensation & Benefits Lead will perform the role
Act as the initial point of contact for escalations and general issues/queries raised regarding Compensation & Benefits administration (e.g. issue & resolution tracking until closure, exception handling, audits, projects, etc.)
Has a minimum of 2 yrs work experience handling Compensation & Benefits processes, and at least 6 months of people management experience
Strictly adhere to R&C policies and procedures + Additional Risk and Controls Responsibilities such as
Has a strong knowledge in Compensation & Benefits processes such as Medical Insurance, statutory benefits, etc. The Compensation & Benefits Lead should have in-depth understanding of Compensation & Benefits objective, principles, guidelines, policies, procedures, and country or regional specifics
Working knowledge of HR systems including payroll, Compensation & Benefits systems highly desirable
Able to plan and manage own time, works with minimal supervision
Mature and with strong attention to detail
Act with urgency, courage and conviction
Inspire excellence - be the standard
Leadership – it begins with you
Citi Leadership Standards
Develops Our People
Drives Value for Clients
Works as a Partner
Champions Progress
Lives Our Values
Delivers Results

Berhad Kl-operations Support Senior Manager Resume Examples & Samples

Recruiting and On-boarding
Performance and Talent
Appreciation of cultural and business differences across a diverse region
Willing to travel
MBA or equivalent qualification preferred but not essential
Understands GROW model
Aspires for long term growth within Citi

Operations Support Senior Associate Resume Examples & Samples

A Bachelor's degree in Business Information Systems or a related technical field, or an equivalent combination of education and experience
Extensive knowledge of telecommunications and Internet technologies and systems
Excellent written and spoken interpersonal communication skills
Able to travel to IBXs, domestic and international, for installations, support, follow-ups, and

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

Knowledge of HR Shared Services operational processes is preferred
At least 5 years of experience in application and functional analysis support
At least 5 years of Workbrain knowledge is preferred
Possess Certified Business Analysis Professional qualification is desirable
Proven track record of strong client relationship management that spans across at least 2 regions and in a large multi-national company
Demonstrated multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory
Must be creative, forward thinking and able to work with ambiguity, changing priorities and tight deadlines in a fast paced global environment
Must be a self-starter and able to work effectively as part of a global team and develop working relationships with a broad base of senior managers

Rohq-cto-pa Operations Support Senior Analyst Resume Examples & Samples

Interface with business product processor and information warehouse operations teams to identify root cause for daily breaks
Monitor business product processor change control processes to ensure reconciliation tools are current and appropriate
Coordinate rule additions and updates with E2E reconciliation development team. Test rule changes in UAT and secure compliance approval of said changes
Detail oriented and analytical
Ability to communicate, educate and support a large user base
Implementation Projects
Ongoing Maintenance and Operations Support

Rohq-cto-operations Support Senior Analyst Resume Examples & Samples

Review the creation of PowerPoint and Excel distributed materials, inclusive of information sourced from internal and external databases
Maintain assigned production goals and assist the overall team in gathering information for reporting purposes and reporting commentary
Ensure the completed reports align backend data sources and associated decks
Interact proactively with SMEs and Engagement Leads, as needed, to ensure the completeness of reporting goals
Validate the information within the DQ Platform and HPQC to ensure complete and accurate updates are tracked
Highlight any discrepancies in data and work proactively to ensure they do not enter the review work stream
The selected candidate must also maintain a strong level of independence and possess the ability to proactively identify areas of improvement
5+ years of Data Quality Analytics experience
Bachelor's Degree and/or equivalent experience
Subject matter expertise in CITI Reporting strategies
Familiarity with collection and assessment of data from multiple work streams and data models
Review of complex business information and executive reports
Demonstrated success articulating and delivering findings in support of reporting products
High-level analytical research and investigative skill set
High-level of analytical skills and problem-solving
Strong PC skills (Microsoft Office with emphasis on Excel)
Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in policy and procedures resulting from review findings, participate in leadership level meetings, and quality assurance review of analyst case work
Ability to work independently and use a high level of independent judgment
Extreme focus on attention to detail and accuracy

Rohq-cto-operations Support Senior Analyst Resume Examples & Samples

Validate the information within HPQC to ensure complete and accurate updates are tracked
Bachelor’s Degree and/or equivalent experience
High level analytical research and investigative skill set

Rohq-hrss-operations Support Senior Supervisor Resume Examples & Samples

Accountable for ensuring Compensation processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
Has a strong knowledge in Compensation processes such as base pay, stock options, awards, bonus, incentives, profit-sharing, etc. The Compensation Team Lead should have in-depth understanding of compensation objective, principles, guidelines, policies, procedures, and country or regional specifics
Recommends to Comp and Benefits Manager recognition and rewards for payroll team members throughout the year
Escalates issues to the Comp and Ben Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
Accountable to ensure Compensation operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
Accountable for monthly coordination with other business units as needed and relevant
Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries
Ensure the right number of resources exist within the team to perform quality operations, including during integrations and other projects
Ensure strong back-up system is in place. The Team Lead is expected to know all the processes of the specialist as in the event of contingency where the other specialist cannot cover, the Team Lead will perform the role
Monitor team’s incoming work and any open balance for the day including peaks & valley, and seasonal processing
Provide guidance to the Specialists on what needs to be prioritized and whenever issues arise
Review, report and manage team’s performance metrics – SLA, internal measures, utilization/cost, productivity, QA, etc
Act as the initial point of contact for escalations and general issues/queries raised regarding Compensation administration (e.g. issue & resolution tracking until closure, exception handling, audits, projects, etc.)
Interface with external & internal contacts for new requests and works with team for deployment of new processes
Motivational fit – willingness to work in a shared services team
Has a minimum of 2 years work experience handling Compensation processes, and at least 6 months of people management experience
Experienced/ Exposed to shared services delivery environment is an advantage
People Management and Leadership Skills – able to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
Proficient in MS Applications (Word, Powerpoint, Excel)
Working knowledge of HR systems including payroll, comp.& Ben. systems highly desirable
Fluent in English in both written and verbal communication
Create an environment where talent thrives
Be accountable - own the outcome
Collaborate - be a team

Rohq-cto-cdo-operations Support Senior Manager Resume Examples & Samples

Responsible for leading the resolution of Data Quality Issues (IMRs) for Finance/Risk interfacing with the businesses
The main responsibilities will be the End to End management of Data Quality errors, working with the sectors and Finance/Risk partners to determine root cause, requirements, resolution, and validation
Responsibilities will include prioritization of IMRs based on the Business Data quality reports and priority of the IMRs
This is a high visibility, highly impactful role that provides support for critical regulatory initiatives
Ffectively manage Ad hoc requests, upcoming projects, status preparation and communications for deliverables
Ensure that timely and accurate updates are made to each IMR under management
Ensure that the system impact for any related systems are taken into effect in the change management process prior to implementation
Strategically define the vision for the Global IMR process. Proactively advances integrated global IMR vision, concepts and use of information technology
Use of influence skills and matrix management skills in order to ensure IMR solutions meet business requirements
Activities include logging/documenting as required to meet Regulator needs and be audit ready
7+ years of experience within Finance and/or Risk along with banking product knowledge are preferred
Advanced written and oral communication skills with the ability to summarize findings and present in a clear concise manner to peers, direct and senior level management

Operations Support Senior Supervisor Resume Examples & Samples

55% Production Activity (e.g. Problem Solving, Meetings, Risk/Control)
10% Customer Activity (e.g. Senior Management)
5% Re-Engineering (with participation in execution)
25% Supervisory (e.g. Capacity monitoring, etc.)
Has a strong knowledge in Compensation & Benefits processes such as Medical Insurance, statutory benefits, etc. The Compensation & Benefits Team Lead should have in-depth understanding of Compensation & Benefits objective, principles, guidelines, policies, procedures, and country or regional specifics
Project Management skills for process change requests, integrations, request for service, etc
Proficient in MS Applications (Word, Power Point, Excel)
Able to handle high volume of work and adaptable to change
Able to rapidly learn technical and business techniques and knowledge
Logical, analytical and rationale
Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
Client-focused for exemplary customer service
Bachelor degree any major
Highly motivated, organized, and detail oriented
Good problem solving skill
Expert knowledge in MS Office

Operations Support Senior Manager Resume Examples & Samples

Demonstrated excellent team leadership and management experience
In depth knowledge of India payroll legislation and significant processes ie: tax and statutory contributions
10 –12 years experience working in an HR operational / HR Shared Services environment
Create an environment where talent thrives
Act with urgency, courage and conviction
Inspire excellence - be the standard
Reward results - promote meritocracy

Rohq-cto-cdo-operations Support Senior Manager Resume Examples & Samples

Responsible for leading the resolution of Data Quality Issues (IMRs) for Finance / Risk interfacing with the businesses
The main responsibilities will be the End to End management of Data Quality errors, working with the sectors and Finance / Risk partners to determine root cause, requirements, resolution, and validation
Effectively manage Ad hoc requests, upcoming projects, status preparation and communications for deliverables
Activities include logging / documenting as required to meet Regulator needs and be audit ready

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

Partner with business leads to identify and validate business systems solutions, and translate requirements into technical specifications with level of effort and duration estimates
Ensure that Operational projects remain aligned with strategic initiatives, providing updates as necessary to sponsors/committees and ensuring adequate resources are available
Develop objectives, operational plans and provide execution, operational readiness, implementation management and coordination for projects. Manage the overall plan for the business related activities
Effectively track, monitor and mitigate operational project risks prior to prioritization
Apply in-depth understanding of how various operational areas collectively integrate within the sub function
Apply in-depth knowledge to coordinate and contribute to initiatives that support the objectives of the operations function and overall business
Work closely with support teams in gathering requirements, dependencies, testing requirements; effectively drive operational readiness
Provide Project status reporting, risk evaluation, critical path deliverables and key indicators of project performance
Effectively manage and lead relationships across the Global Consumer Group businesses and external clients
2+ or more year’s business and/or project management experience
Fraud functional knowledge – preferred but not required
Experience translating solutions to business requirements and/or demonstrated data analysis skills
This position requires the ability to work as part of a dynamic team, as well as independently
Ability to navigate through ambiguity and simplify large, complex issues into a logical sequence of action
Interfaces with leadership within the business and serves as a subject matter expert various topics and initiatives
Influences decisions regarding strategic direction and prioritization made by colleagues through developed negotiation and diplomacy skills

Download Operations Support Senior Resume Sample as Image file

Related Job Titles

Operations Support Analyst Resume Sample

Operations Support Specialist Resume Sample

Operations Support Resume Sample

Apps Support Senior Manager Resume Sample

Senior Desktop Support Resume Sample

Senior Technical Support Resume Sample

Senior Sales Support Resume Sample

Operations Support Director Resume Sample

Manager, Operations Support Resume Sample

Operations Support Lead Resume Sample

Support Operations Resume Sample

Operations Technical Support Resume Sample

Browse More

Operations Support Senior Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Operations Support Senior resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Operations Support Senior Analyst Resume Examples & Samples

O&t-operations Support Senior Analyst Resume Examples & Samples

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

O&t-operations Support Senior Supervisor Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Supervisor Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Rohq-isg-operations Support Senior Analyst Resume Examples & Samples

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Supervisor Resume Examples & Samples

Gf Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Manager Resume Examples & Samples

Rohq Hrss Operations Support Senior Supervisor Resume Examples & Samples

Operations Support Senior Supervisor Resume Examples & Samples

MYS Ctsm Kl-operations Support Senior Manager Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Rohq-gfds-operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Test Technician Resume Examples & Samples

Rohq-isg-operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Supervisor Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

MYS Ctsm KL Operations Support Senior Supervisor Resume Examples & Samples

Rohq-hrss-operations Support Senior Supervisor Resume Examples & Samples

Cbps-operations Support Senior Supervisor Resume Examples & Samples

Operations Support Senior Manager Resume Examples & Samples

Rohq-gs-operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Rohq-cto-gpa Operations Support Senior Analyst Resume Examples & Samples

MYS Ctsm Pg-operations Support Senior Analyst Resume Examples & Samples

Public Sector Operations Support Senior Associate Resume Examples & Samples

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

Internal Audit Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Supervisor Resume Examples & Samples

MYS Ctsm Kl-operations Support Senior Supervisor Resume Examples & Samples

MYS Ctsm Kl-operations Support Senior Manager Resume Examples & Samples

Rohq-cto-gfts-operations Support Senior Analyst Resume Examples & Samples

Cbps-operations Support Senior Supervisor Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

Rohq-hrss-operations Support Senior Manager Resume Examples & Samples

Cbna-o&t-operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Analyst Resume Examples & Samples

Operations Support Senior Supervisor Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume