Ops Analyst Resume Samples

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B Ondricka

Brent

Ondricka

42335 Dane Pine

New York

+1 (555) 548 6907

42335 Dane Pine

New York

Phone

p +1 (555) 548 6907

Experience Experience

Phoenix, AZ

Ops Analyst

Phoenix, AZ

Walsh-Torp

Phoenix, AZ

Ops Analyst

Works independently with less direction and provides an effective solution to improve overall supply chain effectiveness
Work with cross function teams like Engineering, Quality , manufacturing, procurement to drive delivery performance with world-class lead time & quality
Develops custom SharePoint workflows using SharePoint Designer
Provide report development, analysis and production for various lines of business
Maintainingworkflow processes for the purpose of establishing efficiencies withinOperations monthly life cycle
Assist in any special projects as requested and assist other staff as necessary
Develops various automated forms, specialized WebParts, and approval workflows

New York, NY

Ops Analyst Mkts

New York, NY

O'Conner Inc

New York, NY

Ops Analyst Mkts

Identify and escalate fails in a timely and accurate manner to Credit/Risk Management, Collateral Risk Management and Operations Management
Works on portions of projects as directed by more senior associates or manager
Exercises judgment within project scope and procedures and work may be subject to the review of more senior associates or Manager
Strong organizational and time management
Support and process updates to Portfolio Managers trades (i.e. Money Funds, Reverse Repos)
Providing analytical support for change initiatives
Ensuring all desktop procedures and policies are enforced, updated and performed

present

Detroit, MI

Lead Infrastrct Ops Analyst

Detroit, MI

Towne, Wiegand and Hauck

present

Detroit, MI

Lead Infrastrct Ops Analyst

present

Assist in network support and fibre patching
Assist in managing and monitoring environmental thresholds (performance & capacity planning) for power, UPS, generator, floor plans, etc
Good knowledge of Microsoft Operating Systems, Networking disciplines, front panel reboots servers
Liaising with 3rd party service providers and system support engineers
Assist in managing and monitoring Mechanical and Electrical environment for the whole site – UPS, Generator, cooling, air conditioning, etc
Assist in managing and monitoring leak detection system
Assist in the managing and monitoring of procedures and systems at the IT data centre – day-to-day and project

Education Education

Bachelor’s Degree in Computer Science

Liberty University

Bachelor’s Degree in Computer Science

Skills Skills

Have to be a constant & quick learner to gain knowledge of processes and able to share within the team
Strong industrial knowledge with hands on experience in supply planning, Inventory, Business operations
Demonstrated proficiency to manipulate and report on data using measurement tools (MS Excel, MS Access, Tableau, SQL)
Good functional knowledge in planning systems like JDA, SAP, Oracle
Good business acumen and project management skills, with proven ability to plan and execute projects within deadline constraints
Ability to analyze complex situations and generate brief conclusions
Ability to audit analytic methods in use across the L&D organization to identify compliance with processes and procedures as well as improvements
Forward-thinking, with an ability to anticipate and prepare for changing demands for and uses of analytical information
Ability to work overtime as necessary
Ability to work under pressure and changing deadlines

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Prop / GCM Ops Analyst Resume Examples & Samples

The candidate needs to have knowledge on the day-to-day operations to process and settle trades executed in both exchange and Interbank market
The candidate is better to have knowledge on the operations to process and settle ECM and DCM deals executed in both interbank and exchange market
The candidate needs to have knowledge and experience on preparing CSRC/PBOC regulatory reports
The candidate needs to have 2-3 years local market operational knowledge and is familiar with China capital market
The candidate can manage queries from both external and internal clients e.g., trading counterparties, Front office, Finance, L&C, etc. She/He has to be client focus and be able to handle queries independently
Ensure control processes like reconciliation, maker/checker principle and all internal procedures are complied with local rules and regulations and UBS internal policies. Assist manager to develop effective control standards
The candidate is better to be able to drive system change and process improvement

Lead Ops Analyst Resume Examples & Samples

Manage Events/Incidents/Problems/Tasks recorded against engineers adhering to the SLA’s agreed with Business
Analysis of incoming Incidents and Alerts
Ensuring that requests are correctly defined and have the required level of authorization
Ensure quality delivery within defined service levels and maintain the stability of production environment
Maintaining documentation and systems
Take responsibility and actively contribute to driving service improvement within Storage estate and strive to offer the best level of available service to our customer base
Contribute to the continuous improvement of processes, controls and service levels for managing business as usual changes within Production Operations
Should be able to analyze and escalate to management timely on issues
Act as technical first point of contact internally and externally for technical queries and escalate as appropriate
Assist the Storage Support team to proactively manage the Barclays estate
Represent the Storage support team at technical and management meetings as required
Working experience in a fast paced Storage environment
Extensive knowledge & working experience on Storage Administration
In-depth understanding of Storage arrays like Netapp, IBM, EMC, Hitachi & HP
Experience & Troubleshooting on Storage related issues like storage pool, database issues, path errors, utilization levels & hardware issues
Should be able to remote troubleshoot of NAS share issues related to group, profile & application share
Should be able to troubleshoot and diagnose Storage issues
Should be able to work with vendors in coordinating & fixing hardware changes like disk, powersupply, GBIC & fan replacements
In-depth understanding & working experience of Tivoli Storage Manager & SAN Management
Troubleshooting skills on Netbackup services like media management & scratch tape monitoring
Should be able to work on of Netapp cluster failovers, NAS & SAN capacity management
Good understanding of Network Connectivity and protocols with respect to the Storage platform
Experience in carrying out data restoration activities
Exposure on ticketing tools like Service Now, BMC Remedy, HPSC Open View, IBM Tivoli
Understanding & experience working on Windows & UNIX OS platforms
Monitor the queues (Service Now, Requests, Changes etc)
Perform a complete handover and takeover of the shift with Shift hand over report
Watch for the ageing tickets and reprioritize the same with the queue manager
Get involved in the critical incidents / events and take control of the same in case they are not being managed properly
Review the response times of the team for BCHAT, EMAILS, Incidents and Requests
Continuously monitor the team performance against the assigned KPI
Continuously keep track of the SLA’s being followed by the team
Understand the skill set required within the team and ensure development plans are in place for knowledge enrichment within the team
Perform administrative tasks like Preparation of Shift rota, review shift allowances for the team members
Review and ensure the documentation is up to date and accessible to all the team members
Onboarding and induction of new team members into the team
Plan for cross skilling of the team members
Review the quality of service provided
Review the new tasks being taken over and be involved in the preparation of transition plans and allocation of the resources for the same

Lead Ops Analyst Resume Examples & Samples

Core knowledge of Database technology like Oracle, MSSQL Server, Sybase and DB2
Understand backup and recovery methodology and be able to troubleshooting database errors,
Understand database alerts and be able to diagnose its cause to find a resolution quickly
Working experience in a fast paced Database Operation environment
Knowledge of multiple database technology would be an added advantage
Represent database support team at technical and management meetings as required
Work with regional 2nd line teams to drive efficiency program/ problem management/event reduction
Work load balancing and arrangement of resources according to planned activities, disasters and when engineers are on vacations. Maintain shift schedule and leaves
Sound knowledge of Change Management and ITIL best practices

Ops Analyst Resume Examples & Samples

Configuring Security
Personalizing Homepages
Post sprint/implementation support

Fro-lrr Ops Analyst Resume Examples & Samples

Monitor uploads on a daily, monthly, and quarterly basis
Communication/investigation/follow up of processing failures/recon breaks and exceptions
Provide level 1 support to business/users
Prepare reports to be sent out to senior management
3+ years experience
Should have spent 2+ years in finance operations
Excel and operations process experience
Regulatory reporting knowledge is an advantage

Credit Ops Analyst Resume Examples & Samples

Minimum 3-5 years experience in consumer lending business for handling unsecured products
Self-initiative, good communication/interpersonal & problem solving skills, ability to motivate others, and strong sense of compliance awareness
Experience in credit analysis from a financial institution covering unsecured lending products for consumer is preferrable

Alternative Investments Ops Analyst Resume Examples & Samples

Interact with Raymond James Financial Advisors, senior leadership within both PCG Investment Products and Private Client Group, and management at alternative investment fund partners to troubleshoot service issues including, but not limited to, new investments, commission payments, pricing, client statements, and redemptions
Required to submit client investments to fund sponsors, conduct client suitability reviews on purchases, generate client trade confirms, update positions and valuations on client statements, pay Financial Advisor commissions, process redemptions, and maintain account performance details
Continually works with the Fund Sponsor to improve the Financial Advisor and client experience with respect to the investment
Evaluates opportunities to create efficiencies
Assists with more complex research and investigation. May prepare analyses of information
Basic office practices, procedures and methods
Client disclosure concepts and client confirms
All MS Office applications including an ability to work with more advanced Excel functions such as pivot tables and formulas
Complex SEC rules that define client accreditation standards
Basic database and technology concepts
Increasing effectiveness and efficiency of business processes through technology
Key internal and/or external contacts to request assistance from or utilize expertise
FINRA and SEC rules
Communicating effectively both verbally and in writing with detail and precision
Collaborate with IT to design, test, and implement projects
Execute instructions and request clarification when necessary
Provide courteous, timely service when addressing customer questions and concerns
Speak clearly and concisely
Convey information clearly and effectively through both formal and informal documents
Pay close attention to detail
Multi-task, work in teams, self-motivate/take initiative, innovate, work independently, adapt, accept and lead change, meet deadlines
Bachelor’s Degree or equivalent with a minimum of (3) three years’ experience

Inv Ops Analyst Resume Examples & Samples

Basic knowledge of Accounting
Basic knowledge of Mutual Funds Industry & securities trading procedures
Bachelor Degree or equivalent, desired
Strong personal computer skills, including MS Office products and the internet
Excellent personal organization and time management skills
Ability to follow written and verbal procedures

Inv Ops Analyst Resume Examples & Samples

Reliable, self-starter with ability to work responsibly with minimal direct supervision
Strong inclination towards numbers and details
Enthusiastic interest in asset management and financial services
Experience in portfolio administration, security settlements, or corporate actions will be viewed favorably
Sound knowledge of the financial markets and various security types
Demonstrated ability to interact effectively with co-workers

Ops Analyst Resume Examples & Samples

Monthlydata capture and analysis for the purpose of defining the direction andefficiencies of the organization through gathering key metrics
Analysisand reporting of revenues, expenses, profitability and margin on both an overalland project specific basis
Supportingand maintaining centralized and flexible systems to facilitate the accurate andtimely reporting of actionable information for the purpose of managementdecision making
Reviewingand approving statements of work for accuracy, appropriateness of content/ratefor all services agreements entered into by Eagle
Performingdetailed review and analysis of key project financials
SupportingOperations/Finance with the processes of revenue recognition estimates
Performingdetailed financial analysis and modelling using operating results and businessplans for the purpose of determining long-term profitability
Maintainingworkflow processes for the purpose of establishing efficiencies withinOperations monthly life cycle
Compilinginformation as needed for management reporting in support of Operations/Financerequirements
Supportingthe monthly management reporting processes, including monthly data collectionand analysis of project statuses and revenue as listed above

MYS Ctsm Kl-loans Ops Analyst Resume Examples & Samples

To be part of a regional loan processing team responsible for the processing of all types of loans originated by corporate customers in the region
Perform day-to-day operational tasks of loan transactional processing
Responsible to ensure timely disbursement and settlement of funds
Ensure transactions processed are in compliance with Citigroup policies, guidelines and regulatory requirements governing loans operations
Support team overall productivity and performance through on-going review to improve the control environment, process improvement, productivity and service enhancements
Perform any other adhoc functions assigned by Team Leader
Degree in business administration or equivalent
Knowledge in banking operations especially in corporate loans
Mature, analytical and PC literate

Inv Ops Analyst Resume Examples & Samples

Perform monthly reconciliation and reporting activities and provide to the Financial Reporting Group by stated deadlines. Generate system reports as required for the Financial Reporting Group
1-3 years of accounting experience in automated environment, including general ledger, is preferred
LICENSES AND CERTIFICATIONS
Able to provide training support to new hires
None directly
No applicable

Assoc Credit Ops Analyst Resume Examples & Samples

Good PC skills, including MS Excel,
Self-starter with excellent attention to detail
Excellent work ethic is mandatory,
Professional communication and business writing skills also needed

FRO LRR Ops Analyst Resume Examples & Samples

Monitor uploads on a daily, monthly and Quarterly basis
Communication/investigation/follow up of processing failures/Recon Breaks and exceptions
Provide Level 1 support to Business/Users
Prepare metrics reports for senior management

Custody Ops Analyst Resume Examples & Samples

Minimum a tertiary qualification
Preferably 2 years' experience in securities processing
Resourceful and able to work under pressure with effective communication and analytical skills
A self-motivated individual with good team spirit and attention to details
Keep abreast of developments in the securities settlement practices and ensure compliance with regulations and policies

AML Ops Analyst Resume Examples & Samples

Reporting unusual client activities which might relate to money laundering or terrorist financing Conduct alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements
Prepare escalations for potential filing of suspicious activity reports on anomalous activity
Building and applying knowledge of money laundering processes
Required: Computer Literate - Proficient in Windows applications (Word, Excel, etc.)

Snr Infrastrct Ops Analyst Resume Examples & Samples

Assisting and actively driving the incident management process to ensure application and infrastructure incidents are resolved expediently with status effectively communicated to business and support teams
Providing on-call / off-shift incident management support for critical issues affecting, or potentially affecting the production environment. As required and by rotation
Communicating significant releases and change to the IT environment. Facilitating change planning meetings as required with support various teams. Resolve issues with support groups required to support the change
Provide review and validation of change requests, support preparation and coordination
Assist technology teams in support of the problem management process to actively drive the root cause analysis and follow-up tasks for timely and effective completion
Ensuring monitoring requirements, wellness checks, application triage information for applications are in place and appropriate for support applications. Identifying and implementing opportunities for improved incident detection, avoidance and resolution
Assisting with IT projects such as hardware and software upgrades. Coordinate with internal and external support resources critical to the upgrade; keep application team updated on all communication with external parties as it impacts the upgrade
Basic knowledge of a wide range of computing environments and technologies including mid-frame, distributed, web, operating systems, hardware and software, infrastructure and ancillary products
Job holder should have experience with reviewing proposed technology changes, assessing potential consequences and effectively managing wide-impact changes to the production environment
Has a background in infrastructure, application support, or service desk environments
Familiarity with system performance monitoring and alerting tools helpful
An understanding and accreditation in ITIL incident and problem management support processes an advantage

Assoc Credit Ops Analyst Resume Examples & Samples

Intermediate PC skills, advanced MS Excel and Access helpful
Self-starter with excellent investigative skills and attention to detail
Excellent work ethic is mandatory , highly analytical with professional communication and business writing skills

Inv Ops Analyst Resume Examples & Samples

Research security price challenges initiated by Portfolio, Trading, and/or Investment Accounting & Operations Departments. Ensure market valuations are accurate, timely and representative of traded markets
Provide coverage for other Pricing Analysts as needed
Support external auditors by addressing pricing audit issues
Review, analyze, and resolve any pricing exceptions on a daily basis for assigned region or security type
Develop and maintain vendor and broker relationships

Alt Investments Ops Analyst Resume Examples & Samples

Learn and employ basic technological concepts (e.g., data structures and database design) in order to work with Information Technology professionals in implementing process improvement and risk mitigation projects
May help run the operational infrastructure of Raymond James proprietary hedge fund and private equity funds. In addition, the individual may support operational due diligence efforts on funds on the Raymond James platform
Engage Raymond James Financial Advisors, alternative investment Fund Sponsors, and many home office departments to holistically support all operational aspects of the Alternative Investment platform
Assists in orienting and training new team members
Basic accounting concepts
Due diligence or operations area at a hedge fund, private equity firm, institutional consultant, or broker dealer
Organization and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines
Critical thinking and problem solving with limited supervisory guidance
Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
Coach others in the development of their skills
Constructively work under stress and pressure when faced with high workloads and deadlines
Plan, organize, and coordinate work assignments
Promote team cohesiveness, cooperation, and effectiveness
Perform all functions with limited supervisory support and with a high level of accuracy

AML Ops Analyst Resume Examples & Samples

Required 2 years of experience in AML
Required analytical approach with an eye for detail and emphasis on accuracy
Required strong judgement and decision making skills
Required fluent in English and Turkish languages
Required proficiency with all MS Office products
Preferred good interpersonal and written skills

Mys Ctsm Kl Loans Ops Analyst Resume Examples & Samples

Perform data entry
Perform any other ad hoc functions assigned
Minimum of 1 years operations experience
Team player and able to work in a highly challenging environment

Credit Ops Analyst Resume Examples & Samples

In depth knowledge of Commercial Credit business products, services and processes plus a mastery level of the tools and platforms supporting the business answering groups
Exceptional ability to find creative solutions for problem resolution
Excellent interpersonal skills and ability to build rapport with internal/external customers at all levels
Effectively handles competing priorities
High attention to detail — able to detect anomalies and make suggestions to correct
Use detailed knowledge of specific processes and services to assist associates in resolving complex system and/or entitlement issues
Strong knowledge of Microsoft applications (Excel, Word)
Ability to self-manage work load (high level of multi-tasking capabilities)
Understanding of Federal and Regulatory Policies
Minimum of 5 years Credit Analysis experience
Ability to read and interpret Consumer and Commercial Credit bureaus, including Canada
Ability to analyze trade experience, and utilize external financial resources to underwrite credit requests

Credit Ops Analyst Resume Examples & Samples

University graduate, preferably major in Banking, Law, international Finance or Economics
At least 3 years banking experence in credit administration/credit control/credit risk
Sound knowledge of the law, compliance and banking products
Effective communication, and writing skills in English and local language
Work proactively with other staff to ensure efficient functioning
Able to work under presure and meet tight deadline

Quality Ops Analyst Resume Examples & Samples

Ensure that activity is efficient and accurate and within established specifications
Identify breakdowns in internal processes and systems that directly impact the quality, efficiency or effectiveness of the outcome
Pull sample data across multiple administration systems for audit purposes using pre-determined method(s)
Review transactions performed within and outside Transamerica systems and workflows. Examine transactions for accuracy and evaluate compliance with internal policies and procedures
Solicit business response to the final audit report; work with audited business unit to resolve issues; communicate on the status of actions and resolutions; track corrective actions
Develop and maintain detailed spreadsheets and tracking of audit activities and results, including metrics. Document and track all audit findings and activities. Regularly provide team activity reports and summary of key audit conclusions including overall business impacts, to management
Identify what processes and functions fall below an acceptable threshold and work to identify root causes and common issues as well as the actual cause of the error(s). Work with the audit team to identify potential solutions to be included in the final audit report
Prepares audit work papers substantiating audit work performed
Models core values (honest, ethical, trustworthy) and maintains compliance with all standards, controls, policies and practices as an active participant in the Company’s Information Privacy and Security Program
High School Diploma or two years of clerical/office experience
Good analytical skills and the ability to learn new technical skills easily
Ability to follow detailed procedures and ensure accurate documentation and data while monitoring processes
Good organizational skills and the ability to handle multiple priorities in a changing environment
Proficiency using MS Office (Excel, Word, Outlook)
Knowledge of company procedures in operational, processing or customer service department
Experience in systems and business analysis, problem analysis and resolution

Wlo / l&a / ats Ops Analyst Resume Examples & Samples

Graduates/Post Graduates in Commerce with 0-18 months of Investment Banking experience preferred
Good Analytical skills and eye for details
PeopleSoft literate with knowledge of MS Excel, Word, PowerPoint, Outlook & Lotus Notes
Ability to work under pressure and high volumes
Analytical bent of mind

Wlo / l&a / Nalo Ops Analyst Resume Examples & Samples

Strong verbal & written communication
Candidates with prior experience in Agency function, loan function & Loan IQ will be given preference
Strong problem solving skill and Decision making skill

Inv Ops Analyst Resume Examples & Samples

Set-up, activate, and review new securities
Monitor security setups
Monitor, update and maintain descriptive data
Ensure accurate processing of Trades
Provide user support for all security master related questions
Assist in any special projects as requested
Excellent customer service skills (interacting with various external and internal contact persons)
Requires the ability to work with portfolio managers and external sources to ensure that up-to-date information is maintained on all security masters
Well organized and detailed oriented
Proficient in MS Office Applications (intermediate excel preferred)
Focused on relationship building, including being sensitive to other cultures
Strong initiative
Ability to work in a short term and daily deadline oriented environment
Ability to work on multiple problems at the same time and to keep all appropriate personnel apprised
Intermediate understanding of different security types (i.e. stocks, bonds and derivatives)
Three to five years of financial experience in securities/investment business
Sound knowledge of financial markets and various security types
To succeed, you must be self motivated, self starter, well organized, dedicated, strong attention to detail, and have commitment in ensuring integrity of data

AML Ops Analyst Resume Examples & Samples

Knowledge of GSO processes
Preferred: 6 months of GSO analysis experience
Preferred: Experience in banking operations or compliance Skills
Required: Very good knowledge of English
Required: Strong oral communication

Ad Ops Analyst Resume Examples & Samples

Expert knowledge of DART to serve as primary liaison and support for direct sale campaigns – Understanding of DFP sites and zone structure
Exhibit an understanding of traffic and performance
Work with clients and agencies to manage technical implementation of third party rich media creative
Proactively monitoring all campaigns for both delivery and performance
Recommendation of appropriate campaign optimizations when applicable
Must possess 1-3 years of digital experience
Expertise with DFP or other ad servers a plus
Proficient in Excel; Knowledge in HTML, JavaScript, and Photoshop beneficial

MYS Ctsm Kl-loans Ops Analyst Resume Examples & Samples

Ensure daily/weekly/monthly/annually processes are completed according to the timelines
Provide administrative support
A recognized bachelor's degree preferably in banking, business, finance, economics, accounting or management
Knowledge in banking operations especially in Corporate Loans

App Ops Analyst Resume Examples & Samples

Infrastructure Automation using Chef
Multi Cloud API integrations with Scalr
Monitors performance to identify and resolve system hosting problems
Apply appropriate tools to analyze, identify, and resolve technical problems
Work closely with customers to ensure work performed meets requirements
Perform proactive compartment capacity planning
Available for after hour maintenance and escalations as needed
40% - Hosting / Customer Support
40% - Chef Development / Scalr Integration
10% - Project planning and execution
10% - Documentation
4+ years experience in a Linux systems administration
Experience with Chef or other configuration management tools
Strong analytical, problem-solving and conceptual skills

Regional Engineer Ops Analyst Resume Examples & Samples

Acts as a liaison between engineering and operations ensuring effective communication regarding projects and initiatives
Ensures that National and Market level deployments and strategy initiatives can be successfully implemented at the Regional level
Collects, processes, and analyzes metrics, data sets and best practices derived from disaggregated sources from the engineering and operation verticals. Provides reports to senior leadership
Identifies any conflicts between processes and best practices and recommends solutions to senior leadership
Works closely with data owners and other data modelers to identify the appropriate sources of data to provide results of detailed analysis efforts supporting the best methodologies to achieve goals
Performs and coordinates high level analysis efforts requiring collaboration between Field Engineering, Video Ops, Network Engineering, Tech Ops etc. Reports results of analysis to key stakeholders within engineering and operations
Track and understand a common set of key metrics across the operating area to monitor the performance and health of all the major technical and operational parameters of new technology launches
Assists with understanding main customer call drivers and the connection between engineering activities and operations. Provides recommendations on potential solutions to any issues or concerns identified
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Participates in daily Operations Review Calls and any other calls or meetings as applicable. Review completed and pending planned work. Provides a verbal activity update on Operations calls
Responsible to produce daily reports including, but not limited to – Close of day TRB and CHG ticket status report, TRB write-up/scrub and Abandoned tickets. Responsible for completing additional reports on an as needed or requested basis

Ops Analyst Resume Examples & Samples

Provide report development, analysis and production for various lines of business
Develop custom reports using SharePoint, Excel and SQL
SharePoint Administration of sites and sub-sites
Assist with SharePoint security for sites and sub-sites
Assist with SharePoint site layout structure and content
Assist with SharePoint access certification
Provides SharePoint support to end users
Develops custom SharePoint applications using Designer, InfoPath and other tools
Develops custom lists, sites, and document libraries
Develops custom SharePoint workflows using SharePoint Designer
Develops various automated forms, specialized WebParts, and approval workflows
Experience with SharePoint Administration and SharePoint Designer
Experience with InfoPath
Experience with SQL (query/procedure writing)
Intermediate to Advanced knowledge of Microsoft Excel
Intermediate experience with Toad for Oracle
Bachelor’s degree in Business Administration, Finance, MIS or related field preferred
Ability to communicate effectively both verbally and in writing

Risk Ops Analyst Resume Examples & Samples

2-5 years’ experience in banking or finance
2-5 years people management experience
Minimum supervision with self-directed, project management skills

Assoc Risk Ops Analyst Resume Examples & Samples

Must be extremely organized, have great attention to detail and self-driven
Ability to prioritize and multi-task based on urgency of business needs
Must have ability to work independently, as well as in a team environment
Excellent work ethic is mandatory
Intermediate PC skills, especially MS Excel; Access experience is a plus
Must be highly analytical
Excellent verbal communication and business writing skills
Existing knowledge of Credit Systems is a plus

Senior Trade Ops Analyst Resume Examples & Samples

Serve as liaison between field sales, business units and IT to determine the best trade systems solutions needed to serve the business. This includes gathering business requirements, assessing needs, analyzing gaps and alternatives to develop and automate the most effective and efficient solutions
Engage in multiple tasks while simultaneously supporting production systems and reporting
Collaborate closely with teams on long-term project initiatives, which may require taking on various roles across multiple work efforts
Work closely with sales teams to identify challenges or opportunities within existing trade processes/systems
Professionally drive and challenge teams on needs, assumptions, and expected outcomes through collaboration; working to develop and drive to one consistent process across the organization and minimizing customization
Integrate acquisitions into current business and system models, developing new capabilities based on business driven decisions
Support or lead existing projects by
Two to five years business experience in CPG industry with work history in project management, business process design optimization, operations, and systems implementation experience
Demonstrates basic knowledge of SAP R3 master data: customer, products in addition to hierarchical structures such as: customer, product and sales hierarchies to assist with the structural and security set up for trade planning
Demonstrates basic understanding of the application of pricing and spending along with condition records with SAP R3 to assure the customer invoicing and financial processes correctly affected
Demonstrates understanding of trade planning (i.e., account and new distribution) utilizing SAP CRM/TPM/TM/NDF to assist field sales and support teams with the development and execution of plans
Strong Excel skills required in order to utilize front-end tools developed for trade management (i.e., TM, NDF, and Allocation Tool)
Proficient skills using Microsoft Word and PowerPoint to provide clearly understood visual aids and communications regarding project designs
Some knowledge of project management along with following core competencies
Quantity of Work:Produces an appropriate level of work without getting engaged in unnecessary detail; able to manage multiple projects; able to determine project urgency in a meaningful and practical way; organizes and schedules people and tasks based on project timeline
Communication:Strong inter-personal skills; writes and speaks effectively to function and aligning to the situation, collaboratively and effectively with internal customers and management; states own opinions clearly and concisely demonstrating openness and honesty, explains reasoning behind own opinions; listens well during meetings and feedback sessions, asking for opinions and feedback of others; asks questions to ensure understanding; exercises a professional approach to communication; uses consideration and tact when offering opinions
Customer Service:Listens and responds effectively to customer questions; resolves customer problems following up to evaluate customer satisfaction; respects all internal and cross-functional customers; commits to exceeding customer expectations
Problem Solving:Anticipates problems; sees how problem and solution affect other business units; gathers information before making decisions; weighs alternatives in conjunction with objectives and arrives at reasonable decisions; adapts to changing priorities, deadlines and directions; works to eliminate all processes which do not add value and simplifies outcomes; is willing to take action, even under pressure, criticism or tight deadlines; takes informed risks; recognizes and accurately evaluates the signs of a problem; notifies supervisor of problems in a timely manner
Attention to Detail:Follows detailed procedures and ensures accuracy in documentation and data; carefully monitors work in progress; does not negate routine work details; organizes and maintains a system of records to fulfill audit requirements
Flexibility:Remains open-minded and changes opinions based on factual input or new information; performs wide variety of tasks and changes focus quickly if demand changes; manages transition from task to task effectively
Organization:Able to manage multiple projects; able to determine project urgency; uses goals to guide actions; creates detailed action plans; organizes project work and schedules people and tasks effectively
Development:Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit
Quality Control:Maintain high standards despite pressing deadlines; does work right the first time and inspects work for flaws; tests new methods thoroughly; considers excellence a priority
Innovation:Able to challenge current practices; adapts established methods for new uses; pursues ongoing system improvement; creates new solutions

HRS Ops Analyst Resume Examples & Samples

Drive improvements and updates of HRS processes (contract preparation, tax related documents, probation period admin,Exit administration, leave administration, payroll data transfer etc.)
Conduct training for HR community
Cooperate closely with HR teams in Germany, Austria, Switzerland, Belgium, The Netherlands
Improve the ways we do HR Administration and really see the difference
Customer service focused
Experience within a corporate desirable
Curious mind and drive to always improve the existing
Proficient in MS Office (Excel), excellent English

GM Ops Analyst Resume Examples & Samples

Data Processing and Verification
Financial Services
Banking

Remote HIM Ops Analyst Resume Examples & Samples

Strong interpersonal communication skills, effectively presenting information to various levels of individuals
Basic understanding of HCPCS/CPT codes, revenue codes
Demonstrated proficiency in MS Office applications (Excel, Word)
Basic ability to utilize other MS Office applications (Access, Power Point)
Ability to obtain and analyze data from various computer systems
Ability to read, review, and interpret a variety of state and federal regulations
Bachelor’s degree preferred; related experience may be considered in lieu of degree
One or more years of healthcare-related experience
Must be able to lift up to 25lbs

Control Senior Ops Analyst Resume Examples & Samples

Monitor various ledger accounts across various departments within E*TRADE
Review and approve system generated reconciliations on a daily basis for various departments
Daily review of unmatched transactions, investigation and escalation of breaks and follow up on risk items
Assemble and distribute reconciliation report on daily, weekly and monthly basis (as applicable)
Work closely with various operations department, treasury and accounting teams to mitigate risk and financial loss
Prepare accurate account reconciliations within the prescribed settlement cycle of each product
Develop and maintain inter-departmental business relationships within operations
Liaise with off site manager regarding cash breaks related to clearing and payments
Quarterly review of SOP documents on business practice and procedures
Oversee activity in general ledgers and respond to inquiries from Regulatory Reporting, IAD, and/or Compliance
Retain records as required per regulation and auditors to ensure meticulous reconciliation of accounts Monitor application reject queues daily to ensure successful completion of automated processes
Maintain a complete understanding of operational business processes, policies and systems
Participate and contribute in ad-hoc projects
Identify operational gaps/inefficiencies and escalate accordingly to Operations Managers
Become an expert on policies and procedures
Develop strong internal relationships with the synergies within the company
Possess familiarity with general compliance guidelines within the brokerage and banking industries
Strong knowledge of Outlook, Excel and Word
Proficiency in analytical/problem solving skills
Efficient self motivation and time management
Sound decision making

Client Ops Analyst Resume Examples & Samples

Be responsible for the process of feasibility studies and quotes E2E
Responsible for the process 6 pises LatAm Emerging Markets
Responsible for soliciting contributions and costs to the areas involved for each initiative
Work in interpreting requests from the look of the commercial area
Be responsible for monitoring each costing close process, assembly and shipping of the proposal

Credit Ops Analyst Resume Examples & Samples

Coordinate with the Credit Officers, Credit Analysts, Other Credit Center Staff and Relationship Managers
Bachelor’s degree in Finance, Accounting, and/or Business preferred
1 to 2 years of experience in a financial institution with an understanding of commercial banking products and accounting knowledge
Must have extensive knowledge of GAAP accounting, financial regulations, financial products, and credit analysis

Lead Infrastructure Ops Analyst Resume Examples & Samples

Multiple years of experience with one or more of the following operating systems Solaris, AIX, Red Hat
Experience working in large environments with multiple teams and vendors
Ability to work with the various vendors for OS, hardware and performance related issues
Ability to utilize various OS and vendor tools for examining, analyzing and logging system tasks and problems
Ability to identify and communicate problems encountered in a clear precise manner
Ability to lead root cause analysis efforts including coordination of vendor cooperation

Credit Ops Analyst Resume Examples & Samples

Proven ability to spread business financial statements/tax returns, perform ratio analysis, complete risk assessment and make sound credit decisions and recommendations via written and verbal presentations
Experience in supporting recommendations when challenged and in negotiating counteroffers, where appropriate
Proficiency in credit/lending transactions and analytical skill sufficient to enable independent underwriting of commercial requests for lines of moderate to large size and complexity with limited guidance required from immediate manager
Proven ability to communicate verbally and in writing with internal and external customers and with various levels of management
Flexibility in adapting to changing volumes and areas of focus (new applications versus portfolio reviews versus initiation of collections, etc.)
Ability to investigate, recommend and initiate process improvements
Possess accounting and finance knowledge, and commercial banking experience
Minimum 4 - 5 years commercial credit lending experience
Commercial credit card lending experience a plus
Computer skills specific to Microsoft products and proprietary systems
Bachelor's degree in a business-related discipline (MBA a plus)
Successful completion of a major corporate bank commercial training program (or the equivalent corporate banking/corporate finance or accounting experience

Credit Ops Analyst Resume Examples & Samples

Minimum 1-2 years commercial credit lending experience
Bachelors degree in business related discipline
Successful completion of a major corporate bank commercial training program (or the equivalent corporate banking/ corporate finance or accounting experience

Senior Live Ops Analyst Resume Examples & Samples

Create and execute contests, events, and promotion plans to drive monthly goals and target metrics for the studio team
Analyze and monitor key metrics and user feedback on a real-time basis to determine user trends and behaviour
Drive the implementation of new innovations to improve virality, engagement and monetization
Incorporate best practices derived from analysis into new and existing game features and communicate key takeaways to management
Measure the success of product features after release and optimize their performance through split-testing and rapid, data-driven iteration
Coordinate a team of Live Operations Associates to execute promotions and in-game events and identify new opportunities for improvements in the game

IS Ops Analyst Resume Examples & Samples

4+ years working in the security & operations fields
Bachelor's Degree or higher preferred
Excellent knowledge of Intrusion Detection (deep TCP/IP knowledge, and Cyber security), various operating systems (Windows/UNIX), and web technologies (focusing on Internet security)
Ability to read and understand packet level data. Intrusion detection and prevention and Network Security Products (IDS/IPS, firewalls, etc) Host Security Products (HIPS, AV, scanners, etc)
Exposure on Vulnerability assessment as well as penetration testing or forensic analysis fields are an advantage

Ops Analyst Resume Examples & Samples

Research, evaluate, and process corporate action – fixed income payments from various external sources on a daily basis or as received. Contact external sources when needed
Maintain Promissory notes databases/schedulers and ensure information is entered and distributed in a timely and accurate manner. Ensure all updates are made in each appropriate system
Processing of Free Receives & Delivers
Maturity process and collection of receivables
Processing transactions related to Private Placements
Processing of Open Orders and Distributions
Processing of Reversals and Re-processing of trades as per client request
Backdating the transactions to past date with due authorizations
Understanding Cost Basis Reporting concerns and processing the necessary adjustments
Assist in any special projects as requested and assist other staff as necessary
Education Requirement – MBA (Finance) and accounting domain necessary
2 – 3 years’ experience requirement – relevant experience in the securities services
Background in finance desirable
Experience in related line of business desirable (trade settlements, corporate actions, securities processing)
Ability to work independently and as a member of a team which includes the ability to be flexible and adaptable, and take initiative on one’s own
Strong communication skills required – both oral and written
Proficient in MS Office Applications
Personal loan assistance

CPS Stat Ops Analyst Resume Examples & Samples

Executes the Onshore processes of Stat Operations and associated project work for different countries. Onshore project work will be execution work that requires a presence such as aspects of universe, sample design, data queries that entails local inspection, contacts, or language
Works in partnership with the country’s Onshore Operations team according to execution requirements as defined by the process playbooks for Operations and associated project work
Works in constant close partnership with the country’s Offshore Statistical Operations team
Engages GO and DA on select Operations and associated project work to ensure smooth operations
Touch point on local deliverables and on select Operations and associated project work and to investigate data inquiries / challenges with local teams, and offshore Operations for processes / methods issues
Works through Operations Manager or Country Operations Leadership on Global Operations teams to converge processes, methods, and applications on optimized best practices
E- B.S. or B.A., preferably in a statistical, mathematical, or technical field
P- Masters Degree
P- 1-3 years of quantitative analysis work experience
E- Working knowledge of SQL and database structures
E- Experience with SAS
P- Ability to execute research projects, and translate the results into operational or analytical solutions to problems
E- Ability to work in a cross-functional environment with several interacting teams
P- Ability to work on multiple projects in parallel while managing and meeting changing deadlines and priorities
E- Experience handling, manipulating and analyzing data
P- Excellent organizational, communication and interpersonal skills
E- Ability to document work and effectively prioritize documentation
P- Ability to balance technical, marketing and business perspectives
E- Excellent analytical, problem solving skills and attention to detailE- Able to work in an individual and/or team setting
E- Fluent Spanish and English

Symantec Deployment Ops Analyst Resume Examples & Samples

BS degree in computer or business related field or equivalent experience
3+ years of Windows deployment tools experience
3 or more years’ experience in applications systems analysis and/or programming and use of software deployment tools such as SCCM or Altiris
Must possess 2+ years of experience and have a thorough understanding of technological infrastructure and how it relates to software deployment / distribution in a client / server based environment
Has a firm understanding of the problems and issues of clients and the business environment as it relates to providing good customer support / service
Experience with scripting and basic SQL queries

CIB Bacc-otc Onboarding Derivatives Ops-analyst Resume Examples & Samples

Ability to work in a fast-paced, dynamic and changing environment with demanding timelines and deadlines
Strong analytical and problem solving skills. Attention to detail
Bilingual in English (oral and written)

Custody Ops Analyst Resume Examples & Samples

Monitor and ensure that your daily trades are updated correctly and timely so as to ensure accurate reporting to clients. This includes managing the pre-matching, settlement and failed-trade process
Work with sub-custodians, Client Services and other internal business partners to manage and resolve trade settlement problems in a timely manner
Investigate and resolve all cash and stock breaks in a timely manner and in accordance with procedures and policies
Be familiar with your operating procedures. Ensure all your processes are documented and your procedures are up-to-date
Meet the operational KPIs/KRIs
Participate in workflow improvements and projects to enhance operational efficiency
Bachelor degree with at least 1 year of related experience
Detail-oriented and able to work in a fast-paced environment
Resourceful and possess excellent analytical and communication skills
Able to communicate across teams and across levels
Knowledge of SWIFT would be advantageous

Admin Ops Analyst Resume Examples & Samples

Validates, processes and verifies PD. Ensures data integrity does not fall below established departmental expectations
Coordinates activities in support of assigned commodities with appropriate customers to corrdinate and complete release activities
Prioritizes and routes PD for new product launches and sustaining data change requests through the product lifecycle, ensuring all relevant and appropriate approvals are in place
Validates and verifies all PD is compliant with customer expectations, e.g. Marketing, Pricing, NPI information, and ensures ECO package is complete in accordance with PGCM and PGDS documentation standards prior to review and final approved distribution
Familiarity with Dell Agile work streams

Comml Loan Ops Analyst Resume Examples & Samples

Service complex Commercial Loan products including SWAPS, Participations/Syndications, Deposit Sweeps, and Impaired Loans
Perform updates to borrower loans on the AFS System including new account setup and processing of monetary and maintenance transactions
Perform quality assurance audits by reviewing loan documentation and loan system screens to identify and resolve booking discrepancies
Create ad-hoc reports using data modeling & data mining techniques to analyze, interpret, detect, and resolve customer loan exceptions
Perform General Ledger reconciliations and financial analysis
Interact with Commercial Banking personnel at all levels and provide subject matter expertise to ensure timely resolution of issues arising from day-to-day operations
Write procedures & publish job aids according to Bank policy, and conduct staff training
Participate in various activities related to System upgrades including testing, validation, and defect tracking
Lead Project Management activities by maintaining a project database, prioritizing assignments, conducting meetings to resolve issues & facilitate completion, and preparing production reports
Develop strategies to maximize operational efficiency, enhance customer satisfaction, increase productivity, and reduce costs by conducting process mapping, workflow development, and redesign
Bachelors degree with a concentration in Business or Finance preferred
At least 1 year experience in a Financial Operations, Loan Servicing, or Commercial Lending industry
Comprehensive knowledge of Banking products, terminology, and loan documentation
Experience interacting with the AFS Loan System and the Commercial Loan Origination (CLO) System
Experience with accounting and audit practices
Highly proficient in Microsoft Excel (i.e. macros, v-lookups, pivot tables, advanced formulas) and Microsoft Access (i.e. database creation and maintenance, RDL & SQL query development and report design)
Proficient with data-analysis tools and applications (Mobius Document Direct & DocuAnalyzer, Monarch)
Proficient with use of other digital and electronic channels (Loan Flow Direct, I-Archive Viewer, General Ledger/TM1, Adobe, Alnova, Google Forms & Sheets)
Exceptional analytical, investigative, diagnostic and problem solving skills
Ability to work well with others in a time-sensitive environment, under pressure, and with changing priorities in order to meet daily deadlines
Highly creative individual with excellent organizational skills and a technology driven “think outside the box” mentality
Strong customer-centric focus
Strong interpersonal skills with an ability to communicate (both verbal and written) clearly, concisely, and persuasively at all levels of the organization

Workforce Managment Ops Analyst Resume Examples & Samples

Forecasts call volume; manages short and long-range call volume forecasts to enhance operations at each location. Captures, stores, and reports statistics and offers solutions to management. Communicates necessary adjustments of workforce requirements based on changing forecast, re-forecasting when necessary
Analyzes call volume trends and various reports to improve operational efficiencies. Analyzes and offers solutions to management to improve the customer experience
Ensures forecasts are generated to maximize efficiency of resources for all impacted departments and offers staffing solutions to provide adequate coverage for all locations
May act as primary business contact for all service center scheduling technologies. Drives and manages all activities and initiatives related to effective implementation and on-going use of the scheduling software database

IT Ops Analyst Resume Examples & Samples

Ensure that all areas are filled in accurately; any incomplete checks or critical conditions must be reported to shift leader
Ensure that trouble tickets notes are updated daily to reflect current status
Work with Watch Officer to resolve VIP and high priority tickets
Be familiar with the Escalating Procedures of all other operation centers
Attend and complete all cross training, procedure training and any other training during shift
Ensure the Shift Hot Issues Report is completed accurately when assigned and sent to correct DL’s
Attend and complete monthly training for the Operations General Escalation Procedures and the 24/7 Shift Log
Report all critical alerts and tickets to Watch Officer immediately
Communicate (verbally and written) in a professional, respectful, and courteous manner with all customers, management, and staff members
Manage Remedy ticket queue, assign tickets and QA ticket updates

Senior Systems Ops Analyst Resume Examples & Samples

Undertaking real-time monitoring of systems for software/hardware errors, failures and capacity issues
Startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
Troubleshooting order entry and market data connectivity issues with clients, exchanges, market centers, and network providers
Reviewing system capabilities, department workflow, and scheduling requirements
Configuring, installing, maintaining and upgrading computer systems hardware and software
Administrate and maintain security of operating systems
Perform recovery procedures, scheduling and backups, and monitor batch processes
A strong background in a Unix/Linux Systems Administration or Application Support environment
Someone who is agile and adaptable, with the ability to think quickly and deliver
Strong verbal and written communication skills, problem solving skills and have the ability to think a little left of field & outside the box
In addition to the above, you will have experience or exposure scripting skills, Python, Perl, Bash, and of course Puppet would be ideal
Of course anything Atlassian! -JIRA, Confluence, Bitbucket and Bamboo will also work highly in your favour

Senior Systems Ops Analyst Resume Examples & Samples

Under limited supervision, performing real-time monitoring of systems for software and hardware errors, application failures and network incidents
Executing the Incident Management process and fulfilling associated obligations of the Incident Management Assistant which is a part of Major Incident Management process
Monitoring market data connectivity issues with clients, exchanges, market centers, and network providers
Performing real-time monitoring of batch processes, end of day jobs, automated system startup & shutdown of systems
Detecting, solving and escalating Incidents to appropriate support teams around the globe
Assisting with alarm cleanup tasks by noting alarms generated which can be filtered and assigning ticket to appropriate resources
Updating associated documentation and procedures as directed
Excellent communication skills are required, inclusive of strong verbal and writing capabilities
Experience Required: 2 - 3 years of prior experience in a Service Desk or Network Operations Center is not required but fits the ideal candidate
Basic Linux/UNIX skills
Open and collaborative, team player
Calm and professional under pressure

CIB Bacc-global Clearing Ops-analyst Resume Examples & Samples

Exposure to high daily volumes and large amounts
Partnerships with multiple groups within the company such as technology, finance and other operation teams
Solid sense of accountability and ownership of issues until resolution
Banking Industry Experience and risk management is a plus

CIB Bacc-agency Collateral Ops-analyst Resume Examples & Samples

Ensure timelines and service delivery standards are continually achieved
Team player, with experience working in matrix organizations
Solid communication skills (written and verbal)
Capacity to work effectively with diverse styles and across cultures

CIB Bacc-agency Collateral Ops-analyst Resume Examples & Samples

Seasoned professional, with at least 5 years of experience in leading teams with global scope
Firm leader, with effective prioritization and delegation abilities
Bachelor’s degree from leading academic institution. Postgraduate level qualification is a plus

Development Ops Analyst Resume Examples & Samples

AA/AS Degree preferred or equivalent work experience
Typically has 1-2 years related experience
Solid understanding of at least one operating system (i.e. Linux or Windows)
Familiarity with developmental languages, scripting/automation tools, or build/automation tools (ie: ANT)
Conceptual knowledge or the ability to use version control systems
Exposure to at least one scripting language

CIB Bacc-currencies Ops-analyst Resume Examples & Samples

Risk mitigation and escalation of issues in a timely manner
Identify opportunities for process improvements and value-added initiatives
(Analyst) Bachelor’s degree (or in the last year of study) from leading academic institution. Postgraduate level qualification is a plus

Credit Ops Analyst Resume Examples & Samples

College degree in related field of study preferred (Finance/Accounting) preferred
Experience in a credit analysis or underwriting environment is preferred. Experience within the acquiring industry may be substituted in place of credit experience
Ability to work in a fast paced, high production environment performing multiple tasks is required
Able to provide professional communication via phone, email, and in person when interacting w/ internal and external customers
Accuracy with attention to detail
Analytical/problem solving skills

Ad Policy Ops Analyst Resume Examples & Samples

Use data to identify and solve inefficiencies in team workflows
Evaluate efficacy of user feedback in mitigating bad ads and make a data-backed recommendation on path forward
Develop strategies to help drive quality within the team and build metrics around quality performance
Work with stakeholders to understand their data needs and create a pipeline for receiving and prioritizing requests
Work cross-functionally to identify and solve problems. Present insights and recommendations to management and stakeholders

Lead Ops Analyst Resume Examples & Samples

Enterprise Storage
File Storage
Backup & Arch
Service Assurance
Incident, Problem and Change Management of Block Storage Infrastructure and in depth understanding of DELL/EMC VMAX, IBM SVC and XIVs with SAN – Cisco and Brocade
Storage Technology and Infrastructure planning, analytical and problem solving skills to Global Service Operations
Member of a 24 x 7 on call support team providing coverage to Storage for support escalations off hours or project implementation
Interact with Global Storage team peers to deliver standards defined globally
Lifecycle management on storage estate for all Storage technologies including upgrades, deployments and performance tuning of standard infrastructures
Working experience in a fast paced SAN environment
Extensive experience required on Block Storage arrays like IBM (SVC, XIV), EMC (VMAX, Centerra), Infinidat, Pure storage etc. Working experience on File environment (NetApp and Isilon) will be added advantage
Should have working experience on SAN and NAS provisioning, decommissioning, migrations etc
Experience working on zoning on Brocade and Cisco Directors/switches
Should be able to work with different storage vendors in coordinating & fixing issues
Should have experience handling Major Incident calls & working until RCA is known & fixed
Experience in delivering any new Projects end to end, also be able to drive projects within team
Exposure on ticketing tools like Service Now
Implementing, documenting and supporting disaster recovery solutions
Monitor log files, performance issue for critical systems
Ability to work effectively across time zones and geography

Ops Analyst Resume Examples & Samples

Cross functional leadership with planning & manufacturing to ensure 100% on time delivery performance to the customer orders with world-class lead times
Work with cross function teams like Engineering, Quality , manufacturing, procurement to drive delivery performance with world-class lead time & quality
Demonstrates in depth knowledge in areas of advance planning systems, manufacturing execution systems, order management, demand fulfillment, ERP
Need to have a business acumen to understand the flow of activities & recommend solutions to the problems to make company more profitable
Works independently with less direction and provides an effective solution to improve overall supply chain effectiveness
Implement KAIZEN activities in various cross-functional teams to improve overall process efficiency
Able to assess the inventory levels and constantly drive to maintain optimum inventory levels to meet customer demand
Proven Project management skills & able to work on multiple projects with various roles & responsibilities to meet stake holders expectations
Take initiatives to implement lean principles in various processes to reduce cost
MTECH/ME/MS/MSc/MBA in Industrial management/Manufacturing systems is preferred
Overall 3 to 6 years of experience in manufacturing /supply chain planning
Good functional knowledge in planning systems like JDA, SAP, Oracle
Excellent verbal & written communication skills with proven interpersonal skills
Have to be a constant & quick learner to gain knowledge of processes and able to share within the team
Strong industrial knowledge with hands on experience in supply planning, Inventory, Business operations
Demonstrated ownership skills to meet the company objectives & drive results to continuously improve the overall supply chain effectiveness
Proficiency in Microsoft Excel, Data analytics, preparing executive summaries

MYS Ctsm Kl-securities Services Ops Analyst Resume Examples & Samples

Produce high quality and timely deliverables as stipulated in the Service Level Agreement on Securities Custody processing related functions (eg Income & Corporate Actions payment, Account Opening process, Security Coding maintenance, etc.)
Provide prompt advice to regional branches to ensure smooth operations and service delivery
Reconciliation of payment confirmation from sub-centers with system records
Adhere to corporate policies and participate in self assessment, quality reviews and audit
Identify and resolve business/technical issues together within the business and systems support group
Participate in process improvement to streamline workflows and procedures writing
Only fresh graduate are welcome to apply to this role
Looking for graduate from Banking/Fincance/Accounting studies

Ops Analyst Resume Examples & Samples

Follow-up with various Bayer cost-centers on administration of contracts
Experience working in a global and diverse organization
Professional operations experience in a large management consulting or professional services firm or a Fortune 500 company
Experience within the Bayer Group
Work with financial operations software like SAP

Acctg Ops Analyst Resume Examples & Samples

End to end ownership of Forecast vs. Actual review process for the team providing analytical insight to management with a focus on the financial results
Effectively support and motivate Team, train new team members and provide support with any ad hoc requests
Ensure compliance requirements and customer commitments are adhered to in accordance with contractual obligations and with Sox Audit accounting policy guidelines
Participate in cash flow forecasting process and independently own various analytics (cash flow, volume)
Assist with year-end accrual process, EPM system process, accounting controls, and new account set-up
Provide support to Team and Sales organization on customer related inquires. Ensure issues are resolved promptly
Manage special projects
Perform or assist in control execution or SOX testing
Direct line of support to National Account Sales Directors for funding issues and initiatives
Candidates should be able to balance a leadership role with an equal ability to work collaboratively within team
Bachelor degree in Accounting with 3+ years of related experience
Strong communication and interpersonal skills Strong analytical & critical thinking skills

CPS Stat Ops Analyst Resume Examples & Samples

B.S. or B.A., preferably in a statistical, mathematical, or technical field (Master Degree will be valuable)
High knowlodge programming SAS & R
Working knowledge of SQL and database structures
High English and Spanish level (Fluent speaker)
Minimum of 1-3 years of quantitative analysis work experience
Experience handling, manipulating and analyzing data
Excellent analytical, problem solving skills and attention to detail
Ability to balance technical, marketing and business perspectives
Ability to execute research projects, and translate the results into operational or analytical solutions to problems
Ability to work in a cross-functional environment with several interacting teams
LI-ES

Ops Analyst Resume Examples & Samples

Analyzes and processes commission transaction with errors items
Processes and researches commission issues for all Investments and Savings products
Performs daily review of commission reports and appropriate issues resolution
Ensures assigned commissions daily processing and department functions are performed accurately and in a timely manner
Minimum High school diploma required
3-5 years’ work experience preferred
Excellent typing and 10-key skills
Ability to work under pressure and changing deadlines

WFM Live Ops Analyst Resume Examples & Samples

Monitor daily real-time activities for multiple vendor locations
Provide intraday monitoring and reporting
Recommend real time schedule changes and identify efficiency opportunities and gaps
Develop and distribute real-time summary reports to Live Ops Management
Distribute real-time interval SEA summary reports to various SEA Leadership as directed
Assist in monitoring volume allocation as of various queues to ensure volume forecast are within planned thresholds
High School Diploma/ GED required
Minimum 2 years customer service required with 1 year WFM experience preferred
Strong knowledge and use of PC, Windows, and MS Office applications
Knowledge/Experience in working in WFM Systems considered a plus
Demonstrate highly analytical approach to problem solving
Knowledgeable of call center metrics and KPIs related to voice channels
Ability to present analytical data and findings or other reporting related information via written and/or verbal communication

Credit Ops Analyst Resume Examples & Samples

2yrs experience in a credit analyst/underwriting position or similar decision making role is required
Experience within the acquiring industry may be substituted in place of credit experience
Possess strong attention to detail skills

Credit Ops Analyst Resume Examples & Samples

Experience in a credit analyst/underwriting position or similar decision making role is required
Basic understanding of financial statements is preferred
Strong attention to detail practices

Merchant Ops Analyst Resume Examples & Samples

Develop and execute the distribution plan for occasions to ensure that retail, caption and pricing goals are met
The building and managing of product lines within the product database
Develop internal program schedules that identify all distribution activities along with owners of the identified activities to ensure that all key initiatives all executed on time and flawlessly
Ensure corporate schedule dates are met as it relates to line list development and program execution
Identify and facilitate the resolution of specific program execution issues
Review distribution plans with the Assistant Manager and then communicate the direction to supporting cross functional partners
Acts as the “Go to Person” for assigned programs as it relates to line transitions and execution
Other duties as needs necessitate
Drive Continuous Improvements
Communicate and document and process improvements findings to the Assistant Manager
1-3 years of experience in Business, Supply Chain Management, or Operation Management
Excellent communication and interpersonal skills necessary due to the nature and level of interaction with peers and management
Strong analytical, math and problem solving skills
The ability to multi-task and stay organized/focused under pressure, excellent attention to detail and the ability to work with many types of people to accomplish tasks
Ability to work independently and in a team environment requiring little supervision
Strong PC skills in Microsoft Excel, Word, PowerPoint
Required systems knowledge - PDB, SCORE

Ops Analyst Resume Examples & Samples

Forward-thinking, with an ability to anticipate and prepare for changing demands for and uses of analytical information
Good business acumen and project management skills, with proven ability to plan and execute projects within deadline constraints
Effective oral and written communication skills coupled with the ability to establish and maintain productive relationships with peers, leadership, and internal stakeholders
Ability to develop logical policies and procedures that the L&D Team will follow to ensure integrity of analytical methods
Ability to audit analytic methods in use across the L&D organization to identify compliance with processes and procedures as well as improvements
Demonstrated knowledge of creating performance dashboards or SharePoint repositories to support internal or external stakeholders
Demonstrated proficiency to manipulate and report on data using measurement tools (MS Excel, MS Access, Tableau, SQL)
Experience in using one or more of the following methodologies: Balanced Scorecard, Strategy Mapping, SWOT, Value Chain, Six Sigma/Lean, Agile/Scrum, and Organizational Change Management

Renewable Resource Ops Analyst Resume Examples & Samples

Develop operating plans to effectively manage renewable energy resources to satisfy all multi-use objectives
Responsible for fulfilling PacifiCorp’s resource stewardship commitment to the environment and license compliance
Perform routine water balance and scheduling calculations related to water management, environmental and recreation objectives
Provide detailed resource operations guidance to business unit staff and field personnel, both internal and external to PacifiCorp related to renewable energy resource generation and project operations to ensure delivery of production plans and operational modifications
Provide technical operational and meteorological support for project licensing efforts
Proactively seek and plan optimal maintenance and outage planning strategies
Prepare seasonal renewable energy forecasts as required for near term and long term renewable energy operations planning
When appropriate based on such conditions such as extreme weather, on call 24 hours for renewable energy resource generation and water management assistance to resource staff and field operations personnel
Perform advanced water balance and scheduling calculations related to water management, environmental and recreation objectives
Responsible for technical flood control operations and providing guidance to control operators, staff and compliance liaison
Development of environmental policy strategy, to actively engage internal and external water and environmental stakeholders as required for effective renewable energy resource operations and environmental decisions

Ops Analyst Resume Examples & Samples

Minimum High School Diploma or GED is required
3-5 years’ work experience
Securities experience is a plus

Ops Analyst Mkts Resume Examples & Samples

Produce internal and external reports for distribution
Assist with adhoc reports or inquiries as needed
Attend working group meetings for Regulatory updates and discussions
Liaising with other internal departments to ensure timely resolution of any discrepancies
Ability to work under pressure in an ever changing environment
Self-motivated and able to work independently or with a team
Strong organizational and time management
Understanding of data relationships and ability to problem solve Bank of America Merrill Lynch is an equal opportunities employer

Ops Analyst Resume Examples & Samples

Responds to customer requests for assistance
Proactively and/or when directed researches problems and recommend solutions for correction/improvement
Participates as part of a team on projects focusing on supported operational processes
Provides moderate level of qualitative and analytical support for operational processes and supported technologies
Between 1 and 3 Years banking operations experience or 3-5 years general operations experience
Excellent organizational and problem solving skills
Excellent technical, analytical and troubleshooting skills
People oriented.,Problem solver with the ability to perform well in a fast paced multi-tasking environment
Working knowledge of Personal Computers and Microsoft Office applications. Flexibility with time; first and/or second shift hours may apply (12 - 8)

Workforce Management Senior Ops Analyst Resume Examples & Samples

Works closely with customers to identify user's business requirements
Interprets business needs and translates them into system requirements
Acts as the conduit between a user group and an IT development team
Learns technical specifications and limitations to best communicate ideas between customer and technical development teams
Develops professional expertise in the field while applying company policies and procedures to resolve issues
Networks with senior internal and external personnel in own area of expertise
Requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience

Ops Analyst Mkts Resume Examples & Samples

Project analysis and support for projects relating to regulatory, audit, new product/service and corporate change initiatives impacting multiple business units, product lines, and/or business processes
Projects require cross-divisional coordination, communication, influence and negotiation
Providing analytical support for change initiatives
May be responsible for significant contributions to the requirement gathering, design, development and completion of project deliverables
May be responsible for timely completion of some project deliverables
Works with project team members throughout various phases of a project from planning to implementation
Exercises judgment within project scope and procedures and work may be subject to the review of more senior associates or Manager
Works on portions of projects as directed by more senior associates or manager
Typically up to 1-3 years of project related experience
Understanding of regulatory issues impacting Securities Operations industry
Prior Securities Operations experience. (ie Stock Loan, Settlement, Clearing)
Proficient in MS Office Suite of applications including Outlook, Word, Excel, Powerpoint, Visio and Project
Ability to schedule and administer audio conference calls, telepresence and webex presentations with ease
Strong verbal and business writing skills
Prior Institutional Client Service experience
Prior Finance or Middle Office experience
Foundational knowledge of Securities Operations functions, functional interaction and general industry and product terminology/lexicon
Candidate must be flexible to work in Jersey City at a later date if project is relocated as needed
Basic Excel knowledge
Ability to manage multiple priorities and multi task
Ability and willingness to continuously learn on the job
Business, Finance, Accounting, Economics, or similar major preferred and basic understanding of and/or experience in Financial service industry

Senior Systems Ops Analyst Resume Examples & Samples

Experienced with Linux server administration specifically CentOS or RedHat systems
Ideally experience in the use or administration of Atlassian products- JIRA, Confluence, BitBucket
Knowledge of version control systems Git or SVN
Strong Scripting/programming skills with Perl, Bash, Python, Java but in particular Bash/Perl
Creative troubleshooting skills
The ability to think critically in a high-paced environment; a sense of urgency a must!
A genuine passion for technology and desire to learn
Strong communication skills and a team player

Lead Product Ops Analyst Resume Examples & Samples

Working with Product Operations, determine the sales reporting needs of the department. Utilize the corporate sales database to develop standard profitability and sales reports and criteria for ad hoc reporting. Analyze reports and recommend actions to be taken in order to maintain positive results and improve weaknesses in product portfolio
Assist Product Ops Managers with analytical support for In-line products. Activities will include reviewing customer forecast for key accounts/key products, analyzing competitive landscape and flagging any actionable trends, and assisting with review of under-index products. Support the data entry function of Product Family. Ensure that entries are correct and consistent. Maintain the analytical integrity of the system and process
Reviews market research data on a weekly, monthly and quarterly basis to determine shifts in existing product markets. Makes recommendations on course of action needed to take advantage of favorable opportunities and avoid unfavorable opportunities. Assist Product Ops, Sales Ops and Pricing with executing marketing strategy if applicable
Supports management with pricing allocation by analyzing customer demand and market segments which may impact product revenue and profitability. Complete RFP reviews and follow up with Global Supply through Bid (ie. Delphi) system
Bachelor's degree required, Advanced degree preferred
5+ years experience in sales, marketing or similar function with heavy emphasis on marketing analytics and/or reporting required
Generic pharmaceutical industry experience preferred
Comfort in analyzing IMS data preferred
Strong MS Office skills including Word, Excel, PowerPoint, and Access
Enterprise system reporting tools knowledge highly preferred

Ops Analyst Mkts Resume Examples & Samples

Coordination and confirmation of payments with external Issuing and Paying Agents (IPA) and Global Markets Operations
Ensure adherence to department policies and procedures to promote and maintain operational controls, including daily general ledger and system balancing, managing funding transactions and resolving reconciliation differences
Additional functions may including pledging related activities, support for time deposits, CD’s, money market, Fed Funds and Euro transactions
Build effective relationships with Treasury, Global Treasury Operations, Risk and Control Teams and external agent banks in a dynamic team environment
Organized, detail oriented team player with good interpersonal skills
Ability to successfully meet new challenges under tight deadlines
College graduate with 2+ years’ related experience in the securities industry preferred
Industry experience in funding products (Structured Notes, Swaps, Foreign Exchange)
Control and Procedure focused

Senior Ad Ops Analyst Resume Examples & Samples

Lead agency ad operations team in all trafficking and tagging procedures and workflow
Develop third party tagging guidelines for internal and external campaigns to ensure Target’s policy is up to date with industry guidelines and best practices
Lead Target and Target’s vendors in technology tests such as verification partners, brand study tagging, mobile ad servers, etc
Develop and improve upon current QA process with all internal and external groups to ensure flawless ad operations
Drive forward Target’s ad serving technologies across the organization to ensure clean and holistic measurement
Be a subject matter expert on all ad operation technologies; keep yourself and the team up to date on the ever-evolving media landscape through regular research and writing POVs
Be an expert and point person for discussions involving third party verification including knowledge of competitive partners in the industry such as Moat, IAS, Double Verify, et al
Test, troubleshoot, and certify viewability vendors: MOAT, IAS, ComScore, and Double Verify
Develop and implement viewability and fraud business strategy, including influencing Target’s Bullseye Marketplace roadmap for transacting on viewable inventory and billing procedures
Stakeholder in conjunction with the Bullseye Marketplace team for positioning in the ad space with regard to viewability and fraud
Lead initiative for inventory compliance with the Trust and Accountability Group
Communicate new process changes to all necessary stakeholders and teams, documenting changes in process workflows as necessary

Lead Infrastrct Ops Analyst Resume Examples & Samples

Assist in the managing and monitoring of procedures and systems at the IT data centre – day-to-day and project
Assist in managing and monitoring environmental thresholds (performance & capacity planning) for power, UPS, generator, floor plans, etc
Assist in managing and monitoring temperature, cooling and humidity for server room
Assist in managing and monitoring Mechanical and Electrical environment for the whole site – UPS, Generator, cooling, air conditioning, etc
Assist in maintaining N+1 facility for all equipment and report/escalate and discrepancies
Assist in network support and fibre patching
Assist in managing and monitoring leak detection system
Assist in managing cabinets configurations
Assist in Installing routers, switches, servers and their builds inline with IT requirements
Assist in ensuring adequate monitoring of DC facility, reporting incidents promptly and managing to resolution
Monitoring and fixing system faults with the aid of Remedy helpdesk software package
Following Change Control procedures to implement schedule changes
Liaising with 3rd party service providers and system support engineers
Working unsupervised on projects or part of a remote project team
Undertake the daily actions defined on the relevant site checklist
Attend site at the agreed time ensure any fault is handled through to completion even if required to stay additional time
To seek assistance from the appropriate department within IT Infrastructure when unsure of a particular system or service. Ensuring notes and documentation is completed to stop future recurrences
To install hardware systems and basic operating system from documented instructions designated for the disaster recovery site
24 x 7 on call rota
Shift system including weekend site visits
Able to work alone
Follow power down and emergency DR scripts on a variety of systems (could be out of hours, at short notice)
Ensure DR plan is effective and up to date at all times
Represent the firms interests in all aspects of the IT infrastructure and IT environment
Able to provide precise technical and/or non technical explanations on system status/issues to management
To be aware of all technical support process and responsibilities
Good knowledge of Microsoft Operating Systems, Networking disciplines, front panel reboots servers
Experience with Microsoft products and their integration and implementation alongside third party products
Full understanding of telecommunications cabling infrastructure
A working knowledge and understanding of an enterprise SAN environment
Good knowledge of the Data Centre environment
IT Operations experience
Unix Operational + Administration experience
Minimum 2 years IT / IS experience in a medium / large Investment Banking environment
Excellent verbal & written communications skills
Proven customer facing experience
Team player attitude - willing to assume problem ownership and resolve accordingly
Ability to multi-tasks
Previous team leader/supervisory role experience
Building servers, cable management, patching, racking and stacking
ITIL foundation principles and use of best practice processes, service support and service delivery
Ideally CDCDP certification
Ideally educated to degree level

Servicing Ops Analyst Senior Resume Examples & Samples

Integrate processes and controls within the line of business to monitor key compliance related issues
Daily track, review and audit loans for compliance with regulations, ordinances, guidelines and other similar requirements related to lending activities
Collaborate with business leaders to escalate impending or overdue compliance violations within their respective units
Managing SharePoint permissions and the Operations Compliance Home Page view
Adding Applications in SharePoint (Lists, Surveys, Documents etc.)
Exporting data from lists and analyzing results
Recovery of deleted list items
Regularly analyzing and/or updating SharePoint content
Expert in Microsoft Excel functions (Filtering, V-Lookup, VBA, Macros, Pivot Tables, and Charts/Graphs)
Serve as a subject matter expert for internal questions related to regulations such as RESPA, FDPCA, ECOA, TILA, TRID, HOEPA etc
Request necessary input and replies to follow-up questions as needed
Utilize internal and external websites for research and processing of tasks
Excellent analytical and communication (written and verbal) skills
Must possess an understanding of regulatory topics, concepts, practices and procedures related to loan originations
Candidate must be a self-motivated individual that can work independently with the ability multi-task in a fast paced environment
Candidate must possess exceptional organizational skills
Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot Tables is highly desired
Bachelor's degree in Business or related field a plus

Senior Dist Ops Analyst Resume Examples & Samples

Supports in the development and maintenance of reporting queries for Invesco US Retail Distribution, through establishment of various reporting needs. Includes support for various channels, firms and territories
Participates in the development and build out of dashboards/metrics so that the Invesco US Retail Distribution has access to necessary information to drive the decision making process. Includes working with management to ensure most relevant metrics are being represented
Assists in data cleanup projects for Sales and Marketing by analyzing data from various reports and translating into actionable items
Interfaces with internal parties, such as internal wholesalers or sales and marketing managers, to generate necessary ad-hoc reporting in a timely fashion. Documents new procedures for created reports
Generate necessary daily reports and look for opportunities to improve efficiency of existing reporting environment by coordinating with various internal parties such as IT and Data Management
Must have advanced knowledge of MS Access, MS Excel, including working with multiple data sources across files and databases
Must have solid knowledge of databases, data analysis tools, and data integration
Must have solid understanding of data reconciliation and basic analytics principles such as variances, percentage change, percentiles,
Knowledge of MS PowerPoint preferred
Must have well developed interpersonal relationship skills and proficiency in English to be able to work closely with others in a team environment under minimal supervision
Must have understanding of technology and applications including CRM, contact management systems, and e-commerce technologies
Knowledge of OBIEE subject Areas and Columns
Creating BI Agents from Analyses and adding prompts
Examining the Logical SQL Statements for Analyses
Creating Analysis using BINS & Working with Conditions/Actions
Building and Using OBIEE/ Sales Force Dashboard
Formatting Analysis, Views and OBIEE Dashboard pages
Ability to work independently in a high-pressure environment
Excellent Interpersonal skills necessary to communicate effectively with a variety of individuals including both internal and external contacts
Self motivated, organized, team player and flexible in shifts
Investigate the basic, Intermediary and complex Internal/External queries from other teams independently and respond accordingly
Ability to document the procedures develop training plan and other relevant documentation
Contribute to overall team progress via team meetings / ideas / initiatives / training and development

Global Documentary Services Ops Analyst Resume Examples & Samples

Advanced understanding of project management and testing methodology and procedures
Ability to work as a project leader
Process Improvement certification a plus
Trade Finance experience a plus

Ops Analyst Mkts Resume Examples & Samples

New account creation and updates to existing accounts for Global Markets Institutional clients including; Equities, Fixed Income
Ensuring account on boarding SLA’s are met
Performing callbacks to GBAM clients who add or update settlement instructions and free of payment deliveries
Supporting the business in the remediation of client and or account defects and enhancements
The solicitation and processing of required account documents including Trading authorizations, Prime Brokerage Agreements, and other account level document requirements
Ensuring all desktop procedures and policies are enforced, updated and performed
Working with the business to resolve inquiries regarding OFAC and Economic Sanctions scans in accordance with bank policy
Updating key metrics and statuses on exception resolution for accounts across multiple lines of businesses supported by Reference Data
Able to work flexible hours in order to support global clients and account on boarding processes in multiple regions
Strong written and oral communications
Proficient with Microsoft applications
Self- motivated with the ability to take instruction and work independently
Ability to work under pressure in a team oriented environment
Able to work flexible hours to meet with associates outside of US time zones
Have a good understanding of financial markets through work or educational experience
Bachelors’ Degree preferred or work experience equivalent
Equities security experience
Understanding of corporate structure
Knowledge of the securities industry
Knowledge of operational risk
Experience in Account Opening
Six Sigma training
Background or knowledge of system technology

Ops Analyst Resume Examples & Samples

Analysis and processing of commission transaction with errors items
Processing and researching commission issues for all Investment and Savings products
Performing daily review of commission reports and appropriate issues resolution
Ensuring assigned commissions daily processing and department functions are performed accurately and in a timely manner
Process Agent Change Forms

Ops Analyst Mkts Resume Examples & Samples

Highly numerate with analytical problem-solving ability with proven track record of delivering results
Self-starter, well organized, ability to solve problems and meet tight deadlines
Excellent at engaging with global peers to ensure best practice is adopted at all times
Thorough understanding of the collateral governance and control environment
Confident in facing off to senior stakeholders across the business (including Sales, Trading, Product Control, Credit and Legal)
Attention to detail, delivering high quality output
Willingness to quickly develop the role via IT and process reengineering to improve control, automation and levels of sophistication
Strong controls background with previous experience of implementing and maintaining key business controls
Financial degree preferred
Will consider experience in Finance, Risk Management and Treasury
Familiarity with listed FFO and OTC Derivatives lifecycle Skills / Aptitude

Ops Analyst Mkts Resume Examples & Samples

Monitor requirements and collateral levels at multiple exchanges/clearinghouses
Support and process updates to Portfolio Managers trades (i.e. Money Funds, Reverse Repos)
Monitor FED, DTC and non-USD releases of securities collateral
Provide Regulatory and Accounts Reconciliation and Control with Month-End reconciliation and documentation
Balance and reconcile Client, Box and Bank accounts and corresponding activity on daily basis and resolve discrepancies
Reconcile security redemptions, coupon payments, and principal and interest
Initiate movements between MLPF&S and Futures/Cleared Swaps bank accounts
Participate in and provide records for Audit inquiries
Enthusiastic, intelligent and proactive
Well organized, detail-oriented
Effective ability to multitask and handle multiple daily deadlines
Ability to work well with others and communicate with coworkers and upper-management
Ability to handle high pressure situations
Must have basic accounting background
Advanced PC knowledge and mathematical skills
Highly motivated and takes initiative on projects
Futures Operations experience preferred

Ops Analyst Mkts Resume Examples & Samples

1-2 years related brokerage operations experience
Solid oral & written communication skills
College degree, line of study relevant to job role required
Must be able to work overtime as needed

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