Ops Support Senior Manager Resume Samples

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T Robel

Toby

Robel

760 Considine Cape

Houston

+1 (555) 962 8902

760 Considine Cape

Houston

Phone

p +1 (555) 962 8902

Experience Experience

Chicago, IL

Ops Support Senior Manager

Chicago, IL

Heaney LLC

Chicago, IL

Ops Support Senior Manager

Work with sensitive and confidential information
Build and own relationships with senior members of the firm’s infrastructure groups including but not limited to the Business, Credit, Legal, Risk, KYC and Accounts Control
8 Drives continuous Improvement mindset in assigned teams. 5%
6 Identifies and executes opportunities for process improvement and costs reduction. Identifies issue trends & work with the technical team to resolve. 10%
Create, update and maintain operational support documents, SLA’s, process documents, testing and checkout documents
Provide metrics on all processes, inbound/outbound files, requests and issues
Act as a senior escalation point manage issues through to resolution

Boston, MA

Ops Support Senior Manager PMO

Boston, MA

Rutherford, Adams and Stehr

Boston, MA

Ops Support Senior Manager PMO

Working and coordinating with a multidisciplinary group of business leads, operations managers and technologists
Perform root cause analysis of operational process issues
Project management for the Data Quality Platform
Manage teams remotely
Develop and maintain MIS/Metrics relating to the client onboarding process
Identify and lead process improvements including expanding Operations capabilities for new products and services
As part of the overall onboarding management team, be a key contributor to technology strategy and operational strategy for client onboarding

present

Philadelphia, PA

Citifinancial Ops Support Senior Manager

Philadelphia, PA

Torphy LLC

present

Philadelphia, PA

Citifinancial Ops Support Senior Manager

present

Provide leadership and guidance to accomplish overall objectives by
Serve as a thought leader and catalyst for promoting a continuous cycle of improvement, innovation and evaluation for the supported Policy & Procedures/OLM Operations function
Manages analyzing, writing and publication of operational policies and procedures; focused on but not limited to P&P and the OLM,
Serves as information liaison for the network regarding publication policy questions,
Coordinate project workflow to assure quality and timeliness of processing and production
This position will also be moving into a role of supervising a team that will manage a Policies & Procedures mainframe for CFS in the future
Preparation and Presentation of Regular and Ad Hoc Operational Reporting

Education Education

Bachelor’s Degree in Individual Initiative

Webster University

Bachelor’s Degree in Individual Initiative

Skills Skills

Strong Analytic ability, attention to detail and strong problem solving skills
Excellent Interpersonal skills – ability to build relationships quickly and to gain respect/influence with key clients/internal contacts
Excellent knowledge of banking products
Ability to proficiently use MS Office products, particularly Excel, Powerpoint, and Visio
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control
Possess the ability to work with various levels of management and the ability to build and maintain effective working relationships
Ability to make good work flow decisions within the group and manage complex work flow for the group to run smoothly
Strong influencing skills to build good relationships with all business partners

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Ops Support Senior Manager Resume Examples & Samples

Lead a team (Doc Specialists and Team Coordinators) to a set of challenging common goals and objectives
Act as implementation support, administrative and operations coordination for the various products, programs and services offered by the business
Deliver monthly 1:1s including a review of all at risk deals in progress, performance management, coaching, and feedback for each team member
Serve as escalation contact for internal partners (coverage, service, Account Services hubs) for urgent and erroneously processed items
Minimize documentation exceptions and deferrals accepted for US account updates
Track deferrals and ensure no deadlines are missed
Mentor Team Members on best practices and requirements for all global and domestic processes
Identify and lead process improvements including expanding Operations capabilities for new products and services
The successful candidate will have an excellent opportunity to develop a broad knowledge of account maintenance concepts within a major global financial organisation, building on their current risk and controls and/ or operations experience
Bachelor's Degree or equivalent in related work experience
Bilingual experience is a plus (Fluent in Spanish)
3-5 years of people management experience is required
Demonstrated proficiency with global documentation processes
3+ years of project management and process improvement experience
MS Office proficiency in: Word, Excl,, Visio, and MS Access a plus
In depth understanding of complex non-standard legal documentation
Understanding of Citi’s internal risk & controls policies and processes
Prior experience managing teams
3+ years of customer/client facing experience in a Financial Institution or related industry
Possess the ability to work with various levels of management and the ability to build and maintain effective working relationships
Proven success in a team environment and strong influence/negotiation skills
Ability to proficiently use MS Office products, particularly Excel, Powerpoint, and Visio

Ops Support Senior Manager Resume Examples & Samples

Bachelor's degree in computer science, engineering, mathematics, MIS, finance or other qualitative field. Masters degree preferred
Advanced knowledge of MS Office suite, and VBA preferred
Developer level knowledge of Unix SAS and Oracle PL/SQL
Experience with AML/Sanctions external data providers

Citifinancial Ops Support Senior Manager Resume Examples & Samples

Review and Analysis of Reported CitiMortgage Operational Metrics
Review and Re-Engineering Analysis on Targeted CitiFinancial and CitiMortgage
Minimum 3 years Operations experience, Foreclosure experience preferred
Ability to plan, execute, and report on a multitude of ad hoc requests, working closely with, but not limited to, Operations, Compliance, and Risk personnel

CS Sales Ops Support Senior Manager Resume Examples & Samples

Excellent communication skills required - both verbal and written
Strong interpersonal skills with proven experience in working effectively in a team environment
Excel, Word and PowerPoint skills

Citifinancial Ops Support Senior Manager Resume Examples & Samples

Serve as a thought leader and catalyst for promoting a continuous cycle of improvement, innovation and evaluation for the supported Policy & Procedures/OLM Operations function
Manages analyzing, writing and publication of operational policies and procedures; focused on but not limited to P&P and the OLM,
Serves as information liaison for the network regarding publication policy questions,
Adhering to the risk controls associated with the policy changes process,
Attending departmental and project team meetings and summarizing meetings and follow-up action items as well as representing the department frequently,
Practicing strong project and time management skills,
This position will also be moving into a role of supervising a team that will manage a Policies & Procedures mainframe for CFS in the future
Coordinate project workflow to assure quality and timeliness of processing and production
Provide leadership and guidance to accomplish overall objectives by
College Degree (BS/BA with coursework in Business or related field) required (or equivalent related work experience)
5 years of Consumer Finance experience
3-5 years of management experience
2-4 years of project management experience; and
A broad knowledge of CFS field processes
Ability to effectively communicate with all levels of employees and management
Strong and demonstrated effective verbal, written and listening skills
Ability to effectively negotiate and persuade

Ops Support Senior Manager Resume Examples & Samples

5+ Years Relevant Banking Operations Experience including managing staff
Proven track record of successfully managing operational projects/ability to execution
Strong influence management and partnership skills
Experience in Controls, Risk, Regulatory, Audit or Compliance organizations (preferred)
Very strong process re-engineering and/or problem solving skills
Very strong knowledge of Excel and data analysis
Very strong written and verbal communication skills including ability to develop power point presentations
Exposure to Regulatory/Compliance work preferred
Process re-design experience (including work in VISIO or comparable tool) preferred

Ops Support Senior Manager Resume Examples & Samples

The ideal candidate will have knowledge of the full spectrum of products across Global Markets; Equities, Fixed Income and FX, prime Brokerage, Futures, clearing and commodities
The ideal candidate will have a strong Onboarding and KYC background
Past success in contributing to business transformation/change projects
Experience of managing teams remotely
Experience of working within a strong regulatory/control environment
Eight plus years experience in the Financial Services
Strong Analytic ability, attention to detail and strong problem solving skills
Ability to communicate (written/verbal) effectively at all organisational levels
Strong customer service skills and senior stakeholder management skills
Related market qualifications a plus

Ops Support Senior Manager Resume Examples & Samples

Participate in defining global strategic solutions for the Client Operations function that reflect the objectives of TTS and are appropriately tailored within the various products and regions
Create a technology roadmap that maximises the impact of investment dollars towards operational efficiency, work elimination and client satisfaction
Establish best in class disciplines for requirements writing, project management, technology engagement and UAT
Serve as Client Operations representative to all Mexico specific transformation initiatives and future region-wide initiatives
Lead organizational readiness for all internal Client Operations initiatives related to core global or regional systems and process
Create and execute against a robust Product Readiness strategy ensuring Service and Operations team members can support new product enhancements and process change and ensure client readiness for upcoming changes
Develop an on-going agenda with regard to automation, work avoidance, client self-service and development of our primary applications
Build strong and effective relationships with key partners in across technology, client segments, products and regions
Gatekeeper for the risk and control standards of the technology infrastructure
Actively participate in the development of the business and client solutions. Ensure client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self servicing,
Work with technology to establish an effective SDLC process that fits the risk profile of the project / platform
Future-proof the organisation against talent and knowledge attrition
Minimum 10 YEARS Experience in Financial Services
Knowledge and understanding of the Mexico TTS business footprint
Experience in driving and delivering on technology and organizational change initiatives
Comprehensive understanding and awareness of appropriate corporate and regulatory policies
Highly developed problem analysis and solution skills
Leadership and management of complex and global operational functions
Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Strong influencing skills and ability to work in an environment where priorities are frequently changing

Ops Support Senior Manager Resume Examples & Samples

6-10 years supervisory experience in operations environment
1 plus years of credit/lending experience preferred
1 plus years Fraud Operations experience preferred
Relationship building skills
Ability to accomplish work through influence / relationships
Ability to work in ambiguous situations to deliver results
High degree of individual initiative / self motivation

Ops Support Senior Manager Resume Examples & Samples

Research and validation of entity data using appropriate internal and external data sources. Entity Data includes legal name verification, address, nature of business and ownership
Periodic review of Capital Markets clients, ensuring documentation is accurate & current
Identify, monitor and update client information in Capital Markets systems
Liaise with internal/external stakeholders to provide exception management reporting & MIS
Perform quality reviews and reviews of procedures and processes
Detailed knowledge of the regulatory environment under which Citi operates
Familiarity with industry regulations around Know Your Customer is preferred
Sound knowledge of Trade Life Cycle, Investment Bank Operations is preferred
Knowledge of relational nature of data, including client hierarchies
Strong Microsoft Office skills: Word, Excel, PowerPoint
Strong focus on Control and Process optimization
Proactive and able to work on own initiative
Good communication skills with the ability to be assertive
Organized with an excellent attention to detail
Strong understanding of operations management and metrics models is required

Ops Support Senior Manager Resume Examples & Samples

7+ years of experience with enterprise systems support, systems operations, risk & control, information security, business analyst
Experience with Ab Initio products(ETL, ACE, BRE, MHUB), Unix/Linux, MicroStrategies, SQL, Business Objects, and MS Office Suite
Experience with or certification in Data Quality / Data Management / Quality Management is also a plus
Knowledge of Financial Services Industry and Data Quality principles and practices is a plus
Project Management, and the Software Development Life Cycle experience
Experience with technical writing and training documentation
Experience with capturing data requirements with models and data flows
Ability to communicate effectively with both systems technology and business staffs
Ability to communicate effectively with multiple layers of management
Demonstrated ability and experience in negotiation, facilitation and consensus-building
Experience coordinating with other teams/resources
Ability to lead and to collaborate effectively within the team as well as with cross-functional team members
Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Ability to participate in defining strategic solutions and develop plans to accomplish project objectives
Proven time management skills are necessary. Must demonstrate the ability to manage multiple priorities [or tasks], deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required
Proven ability to exercise sound judgment and strong problem solving skills
Must be detail oriented with strong organizational skills

Ops Support Senior Manager Resume Examples & Samples

Site team lead, responsible for all client onboarding activities within the Buffalo office, accountable to the NAM Head of Client Onboarding
Operations Management role, responsible for all aspects of the growth, performance and quality of the team of 30+ junior and senior analysts across five individual functional teams
Partner with other COB leaders to help develop the global onboarding target operating model and group strategy. Be accountable for the execution of this strategy in North America
Build and own relationships with senior members of the firm’s infrastructure groups including but limited to Credit, Legal, Risk, KYC and Accounts Control
Build and own relationships with the senior sales desk heads across Equities, Fixed Income, FX, Commodities, Prime, Futures and Derivative Clearing
Build and own relationships with senior onboarding contacts at various platinum clients
Act as a senior escalation point manage issues through to resolution
Facilitate and monitor the timely and accurate execution of the onboarding process
Identify and execute operational, client experience and regulatory projects associated to the onboarding process
Projects manage various improvement initiatives including function migrations, new process adoptions and performance improvement projects
Ensure tight controls are in place to mitigate Bank and clients' exposure and provide transparency and management oversight into all activities
Continually look for ways to realize economies of scale with global business partners
BA/BS Degree
7+ years experience in financial services
Previous, client facing, middle office or operations financial services experience
A strong understanding of operational processes, challenges and issues
Working knowledge of capital market products
Previous Client Onboarding and KYC experience a plus
Strong organization skills with high attention to details

Ops Support Senior Manager Resume Examples & Samples

Bachelor’s Degree or equivalent experience preferred
Strong communication, people management, analytical and organizational skills. Must have project management, strategic planning and financial control experience. PC literate with MS Office products
Line management experience in a results-oriented climate where standards in productivity, service timeliness and quality are required
Ability to manage/prioritize projects and assess/develop talent
Call center or production management experience

Ops Support Senior Manager Resume Examples & Samples

Customer Service / Sales experience necessary - 2 years preferred
Excellent communication skills required - both verbal and written
Strong problem solving and influence skills required
Strong interpersonal skills with proven experience in working effectively in a team environment
Acute attention to detail and follow through
Excel, Word and PowerPoint skills
BA/BS preferred or equivalent experience
Supervisory experience - 2 years preferred

Ops Support Senior Manager Resume Examples & Samples

3+ years experience with PeopleSoft HR and EPM software required
3+ years experience supporting batch processing of jobs (Oracle, DataStage, Autosys, PeopleSoft experience required)
Operations experience with large global data repositories
Unix – experience required
Query language skills (Oracle SQL experience required)
PC skills –MS Windows, Office (Excel, Access, Word), FTP/SFTP, File manager applications
Attention to detail, sense of responsibility, and perseverance are expected qualities
Experience working with Technology units performing root cause analysis and development of solutions to fix, enhance, and improve system issues
Analytical problem solving and troubleshooting skills
Excellent interpersonal, communication (written and verbal) skills across diverse groups at varying levels of seniority
Ability to view warehouse functionality and determine enhancements from a users perspective
Significant interaction with non-technical staff, thus requiring the ability to operate in a project team providing the functional/business perspective
Works well under pressure when the situations arise
Ability to read, interpret, question instructions from development

Ops Support Senior Manager Resume Examples & Samples

High School Diploma required; Bachelor’s Degree preferred
Strong communication, people management, analytical and organizational skills
Must have project management, strategic planning and financial control experience
PC literate with MS Office products
Ability to manage/prioritize projects

Ops Support Senior Manager Resume Examples & Samples

Fulfillment of new contractor roles that are domestic staff augmentation in nature via utilization of preferred supplier community
Client management to socialize the new engagement model, including approach and SLAs
Development of strong partnerships with internal client base including Chiefs of Staff (COS) to ensure alignment with Program objectives
Implementation and ongoing management of Program to consolidate nonpreferred supplier community in order to achieve cost savings and streamline supply base
Renewals of existing contractor resources including end date and spend depletion management
Ensuring all requests for contractors are in alignment with Resource and Location Strategy
Responsible for accuracy and data integrity of contractor requests for approval
Responsible for ensuring Recruiting Support resources achieve 24-48 hour cycle time for completion of onboarding (Due Diligence, IDs, Visa clearance, and Work Order finalization) for all resources (onshore and offshore)
Supplier management to ensure adherence to operating principles and quality levels from supply base including responsiveness and ability to deliver effectively
Proactive management of legacy subcontracting utilization via action planning with each preferred supplier to ensure exposure is reduced/eliminated over period of time
Ensure complete and accurate information/ data in sourcing system including bill rates, start dates, end dates, job description, manager information, etc
Ensure all rate increase requests are accurately and comprehensively documented via the weekly template for management review and approval
7+ years in staffing industry, sell and buy side
5+ years of Recruiting/Sourcing experience on buy side within a financial services organization
5+ years experience rolling out and executing within a centralized model
Staffing Subject Matter Expert
Ability and experience working in a fast paced, high pressure environment
Ability to multi-task on a consistent basis
Supplier management experience with staff augmentation providers including day to day tactical management and strategic performance management
Experience with automated end-to-end sourcing tools including implementation and organizational change management
Excellent written and oral communication skills including solid presentation skills

Ops Support Senior Manager Resume Examples & Samples

1 Responsible for people management of Team Leaders/Coordinators, Subject Matter Experts, LMS Analysts and any other assigned roles (Approximately a staff of 25-30) 20%
2 Be the principal relationship manager and strategic partner to the Senior Learning, Talent & Performance stakeholders. NAM & LATAM Business Relationship Managers matrix to the Manager 15%
3 Collects and responds to feedback regularly, constantly strengthening HR-HRSS partnership by providing solutions that generate tangible value. 5%
4 Be the trusted partner for country HR in case of feedback to global projects and process, ensure that country needs and global requirements are represented. 5%
5 Being the senior regional product level contact for Projects Managers of Global / Regional projects 5%
6 Identifies and executes opportunities for process improvement and costs reduction. Identifies issue trends & work with the technical team to resolve. 10%
7 Drives consistency & quality of data entry in all related systems, ensuring local and global in-country compliance and report reliability 15%
8 Drives continuous Improvement mindset in assigned teams. 5%
9 Leads the Regional strategy and Roadmap for the Learning Ops functions 10%
10 Responsible for services profile and skillsets, success measures and targets. Ensures the function is delivering optimized value for the allocated budget. 10%

Ops Support Senior Manager Resume Examples & Samples

Strong influencing skills to build good relationships with all business partners
Strong analytical skills and end to end analysis of products and processes
Strong production management and analysis experience

Ops Support Senior Manager Resume Examples & Samples

Minimum Education: BS/BA in related field or 5+ years related Dialer experience
Manages subordinate supervisors and project staff
Shares responsibility for budget, policy formulation and short-term resource planning
Maintains appropriate staffing/hiring requirement to meet operational needs
Responsible for all training and development needs for assigned personnel
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc
Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and requires basic commercial awareness
Demonstrates a comprehensive understanding of how own area collectively to achieving overall business goals; requires basic industry knowledge
Provide evaluative judgment based on analysis of factual information in complicated and unique situations

Ops Support Senior Manager Resume Examples & Samples

High School Diploma/GED Required, Bachelor's Degree Preferred
A minimum of 10 years of progressively responsible mortgage operations experience
Experience in Project Management, Sales and within the Correspondent mortgage arena is a plus
A minimum of 5 years operational and project management experience
A proven track record in managing the operations of high growth platforms
Strong Communication skills - written and oral
Exceptional ability to influence and get things done at all levels of the organization and with external customers
Requires exceptional Leadership abilities, especially the ability to initiate and continually motivate staff
Strong motivational skills and ability to pull cross functional teams together for common goals and successfully influence performance of staff
Analytical - Ability to identify and proactively manage production and quality control issues through the use of facts and data
Capacity Management - proper staffing levels maintained in order to ensure consistent meeting of unit standards
Quality - passion for quality and thorough knowledge of current mortgage policies and practices
High Energy style
NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position

Ops Support Senior Manager Resume Examples & Samples

Extensive leadership and coordination skills
Strong Employee Development skills consistent with Power of One
Extensive analytical skills across all Financial Streams

Ops Support Senior Manager PMO Resume Examples & Samples

2-3 yrs
4-5 yrs
English 100% and Spanish 100%
Candidate must have 6+ years demonstrated consistent track record having worked as a Program or Project Manager, Lead, PMO or department head, managing teams, strategic cross-functional projects, global programs with participation of different regions. Ability to manage a cross-cultural environment
Objective and unbiased Leadership
Strong abilities in negotiation and conflict resolution between Sectors (Business and technology) and Countries, Region and Global teams
Ability to work with distributed team across different time zone

Ops Support Senior Manager Resume Examples & Samples

5+ years of Operations Management, Financial Crimes, AML Investigations, or Operational Risk experience
2 to 5 years in direct managerial role in a production or operational environment
Demonstrated success delivering in a high-volume, goal-based production/operations-based environment
Preferred experience with Small Business Banking
Knowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements
Bank Secrecy Act & FFIEC knowledge
Citibank source systems, e.g. Concierge , Citismart
Excellent knowledge of banking products
Demonstrated strength in analysis of high risk customers for AML risk
Solid PC skills (Microsoft Office)
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Experience in creating and implementing processes across AML/BSA related groups
Strong mentor, tutor, coach of operational staff team
Collaborate with site and business management in addressing identified opportunities through projects and initiatives