Ops Support Senior Analyst Resume Samples

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T Wolff

Tess

Wolff

868 Sammie Loaf

Philadelphia

+1 (555) 974 1120

868 Sammie Loaf

Philadelphia

Phone

p +1 (555) 974 1120

Experience Experience

New York, NY

Ops Support Senior Analyst

New York, NY

Pacocha-Weimann

New York, NY

Ops Support Senior Analyst

Participate in the development and delivery of audit business application technical and workflow process training sessions including the preparation of user instructional guide documentation and hands- on end user training sessions
Working and coordinating with a multidisciplinary group of business leads, operations managers and technologists
Fail Management- Review and notify customers of failing trades. Work closely with the customer’s executing broker to identify and resolve issues facilitating settlement
Supplier Management - assisting with monitoring of performance for servicing suppliers or monitoring suppliers who handle equipment and maintenance of equipment. Working with the Third Party Utility for supplier management controls and policy compliance
Responsible for managing a team of 6-10 including providing feedback and performance appraisals, scheduling, training, and staffing issue resolution
Customer Service- Work closely with the customer on any operational issues related to their account, including settlement issues, Principal and Interest questions, and corporate action issues
Valuing Diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Philadelphia, PA

Rohq Hrss Ops Support Senior Analyst

Philadelphia, PA

Pacocha Group

Philadelphia, PA

Rohq Hrss Ops Support Senior Analyst

To track and guide SDM on vendor management practices
Coordinate with Senior management and global team for implementation of COB practices
To align in-country processes to Global and Regional Risk & Control program
Ensure adherence to global guidelines on payroll controls and on proofing
To ensure compliance to Data Privacy & Outsourcing Governance guidelines for all cross border migrations and right placement initiatives in APAC in coordination with Project Managers
Coordinate with Internal as well as External Auditors for all HRSS reviews
Track and ensure closures of Corrective Action Plans

present

Boston, MA

Rohq-hrss-ops Support Senior Analyst

Boston, MA

Grant-Pollich

present

Boston, MA

Rohq-hrss-ops Support Senior Analyst

present

Manage projects and initiatives in alignment with the defined framework and methodology
Collaborate with the technical specialists to ensure the functional specifications identified have been met through development
Research, document and test all functional elements involved in the end-to-end project process
Challenge status quo of current process and influence future state streamlining
Defining, collecting, preparation and formatting of legacy Internal Audit data for conversion and migration to the current suite of Internal Audit business application systems. Currently consisting of MetricStream Audit Information Management Systems (AIMS), IA Timekeeping system – PlanView, ServiceNow - Problem Ticket Tracking System, AutoAudit/IssueTrack – legacy audit workpaper management system
Audit System Data Completeness and Quality Reviews. - Define, develop and execute AIMS system data extraction utilities for purposes of identifying, quantifying and validating data quality and data anomalies across the suite of Internal Audit process management system. Assist and collaborate IA Operations Management Reporting team in developing and quality testing existing and new internal and external management and process exception reports
Coordinate the periodic review and data content maintenance of the common reference library datasets that support the IA business systems. Ensure alignment and synchronization with related reference dataset in related Citigroup Control/Oversight functions. – Global Compliance, Legal, Finance Hierarchy Business structure, Franchises Risk Architecture, Issues Root Causes/Issue Classification models and downstream business systems receiving Internal Audit operational data

Education Education

Bachelor’s Degree in Distressed Loans Technical Expertise

Oregon State University

Bachelor’s Degree in Distressed Loans Technical Expertise

Skills Skills

Strong Excel, PowerPoint, Visio, MS Word knowledge; previous experience with MS Access desirable
Strong data analysis skills – ability to take large amounts of data, analyse, identify patterns, issues ,etc
Strong work ethic and ability to work under pressure and to tight deadlines
Ability to proficiently use MS Office products, particularly Excel, Powerpoint, and Visio
Ability to collaborate and come to decisions quickly
Ability to influence negotiate and build strong relationships
Excellent skills as a group facilitator and able to market an idea for group acceptance
Strong consulting skills and proven ability to work with senior global clients
Knowledgeable with development tools (SQL, .net etc.), SharePoint and PowerPoint
Possess the ability to work with various levels of management and the ability to build and maintain effective working relationships

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Ops Support Senior Analyst Resume Examples & Samples

Cash payments- Process and approve cash payments initiated on behalf of our clients, ensuring all firm requirements are satisfied prior to making the payment
Broker account set up- As customer’s trade with new executing broker, create new street side setting account
Account reconciliation- Ensure the Prime Finance system are in line with the firms books and records
Customer Service- Work closely with the customer on any operational issues related to their account, including settlement issues, Principal and Interest questions, and corporate action issues
Trade booking- Monitor clients trading activity and book trades to the client’s account where necessary
A minimum of 2 years of professional experience preferred
Ability to learn system processes quickly and suggest improvements to obtain operational efficiency o Proficiency in Microsoft Office
Strong self motivator

Ops Support Senior Analyst Resume Examples & Samples

Ability to take on board new situations and take ownership of complex and unique settlements issues and find a solution. Also write/establish a procedure around the said settlement Issues
Ability to multitask to complete all aspects of this role and to meet deadlines or required standards
Must possess excellent organizational and communications skills
Exchange ideas with peers relating to potentially complex/sensitive information
Proactive approach to help develop the business
Requires the ability to influence individuals at all levels
Demonstrable market risk, operational risk and control awareness

Rohq-hrss-ops Support Senior Analyst Resume Examples & Samples

At least 3 years of project management experience, with a proven track record in implementing projects and achieving project deliverables within specified timeframes is essential
Prior process re-engineering experience
Prior knowledge of HR/Payroll or Shared Services operations (onboarding, off-boarding, employee lifecycle and data management) will be a strong advantage
Qualifications in at least one process improvement methodology
Lean or Six Sigma is preferred
Multitasking ability, analytical skills and problem solving skills
Flexibility and resilience are necessary to work and deal with ambiguity and organizational complexity
High level of planning, organizing and documenting skills are essential
Strong stakeholder management, interpersonal and negotiation skills
Excellent communication (written/verbal), facilitation and presentation skills
Fluent English is a must; speaking/understanding Mandarin (Chinese) or Japanese will be an advantage
MS Office Suite skills (Word, Excel, PowerPoint, Project, Visio, Outlook)
Technical/Programming skills in VBA, Macro, SQL/ Access, PHP, HTML will be a strong advantage
Be accountable – own the outcome
Collaborate – be a team

Rohq Hrss Ops Support Senior Analyst Resume Examples & Samples

To ensure HRSS APAC is compliant with Citi Global & Regional policy requirements
To perform a detailed review of all the portfolios in HRSS , to identify control gaps and regulatory non-compliance and to assist management in strengthening process controls
To align in-country processes to Global and Regional Risk & Control program
To execute HRSS IS strategy and programs in line with Citi Information Security Standards and regulatory requirements
To ensure compliance to Data Privacy & Outsourcing Governance guidelines for all cross border migrations and right placement initiatives in APAC in coordination with Project Managers
To track and guide SDM on vendor management practices
Coordinate with Internal as well as External Auditors for all HRSS reviews
Coordinate with Senior management and global team for implementation of COB practices
Track and ensure closures of Corrective Action Plans
Ensure adherence to global guidelines on payroll controls and on proofing
Prior experience in Risk Management or Internal Audit
Independent contributor

Ops Support Senior Analyst Resume Examples & Samples

In-depth assessment and implementation of projects through full SDLC processes including collection of & documenting requirements, testing and production support. The candidate will be responsible for ensuring the following tasks are complete for each project
Perform root cause analysis on data concerns stemming from global data feeds, project implementation or introduced by other means
Participate in Technical & Design review with GFTS (Global Functions Technology) partners
Design and Structure Communication Plan and ensure support from Regional and Business partners. This includes direct interface with business/regional partners and warehouse operations teams to coordinate the source files and to document business rules
Perform Project Management and Planning; Communicate and Review plans with cross-functional teams and HR/Business partners. Support the management of the project implementation timeline. Coordinate various aspects of each implementation across teams
Liaise with project stakeholders on an ongoing basis
Ensure all business rules are tested in UAT and all breaks remediated prior to implementation
Manage hand-off to GDW Tools and/or Operations
Participate in Senior Management Reviews of project plans, progress and status in accordance with CDO standards and scorecards
Be a trusted source (subject matter expert) in all areas of the project. This will include providing analytic support and subject matter expertise to business and regional partners as well as to the data warehouse operations teams during implementation and once the product has gone live
HR Data Legal and Regulatory assessment of project impacts with Compliance support; liaison with Compliance on all projects impacting HR data
Minimum of Bachelor's degree required
2 years minimum experience in program management during which the candidate demonstrated and applied a structured approach (methodology) to project management, planning, estimating, monitoring and reporting
2 years minimum experience in successfully managing complex strategic projects through the project lifecycle, from conception through rollout and ongoing support
Candidate must have experience in root cause analysis
Candidate must have experience in the creation of business cases and sensibility analysis and systems testing

Ops Support Senior Analyst Resume Examples & Samples

Utilize matrix management skills to cross-functionally influence priorities and execution
Ability to partner with products, technology and other operations functions in setting strategy and managing priorities
Manage business readiness for adjusted and new operational processes (including reconciliation, testing strategy, data integrity, training plans, etc.)
Aid in the preparation and creation of reporting which will address various audience-levels and needs
Manage multiple projects and operation initiatives to successful completion
Identify and escalate key risks and issues to existing business processes. Manage / track/ report appropriate mitigation plans. Ensure timely escalation in appropriate detail to stakeholders

Ops Support Senior Analyst Resume Examples & Samples

Customer interaction, documentation issuance, review and system setups
The role demands a high level of diligence, motivation and organizational skills - you will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolving customer issues to maintain customer satisfaction
Day-to-day management of the Asia Account Opening and Maintenance processing including daily management of in-process, pended and regional service related activities ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements and delivery of very high quality service to customers and internal partners
Ensure awareness and full compliance of account services unit process, regulations, policies, guidelines, procedures and practices
Establish and maintain close working relationship with host branch and within the India subcontinent itself to facilitate an open and direct communication of issues, needs, queries, etc. in such that these may be responded to in an efficient, prompt and professional manner
Willing to embark on continuous on-the-job training for end-to-end product knowledge

Ops Support Senior Analyst Resume Examples & Samples

Responsible for managing a team of 6-10 including providing feedback and performance appraisals, scheduling, training, and staffing issue resolution
Research and verification of Capital Markets client data, including regulatory deliverables/reviews relating to client information and documentation
Manage team against established productivity, accuracy, and timeliness targets and provide appropriate performance feedbacks and assessments
Candidate will assume a lead role on interactions with the front office, operations, and external counterparties
Candidate must be able to serve as a back up during a direct manager's absence
Liaise with Compliance on escalation and issues
Liaise with business to assist with questions and issues
The candidate should be comfortable in a fast paced, multi-tasked environment, be customer service oriented, and have an ability to identify and lead the implementation of process improvements
Candidate must be a self-starter who possesses a BA/BS degree or equivalent work experience in financial services/military with emphasis on people management, risk control, reconcilement and basic accounting
Also important are strong process and project management skills, analytical abilities and excellent communication skills with all levels of staff and management
Sound knowledge of Trade Life Cycle, Investment Bank Operations is helpful
The candidate should be comfortable in a fast paced, multi-tasked environment, be customer service oriented and have an ability to identify and implement process improvement opportunities
Possess excellent interpersonal, business writing, and verbal/presentation skills including good communication skills with the ability to be assertive
Strong aptitude with understanding regulatory environments including KYC, AML, and OFAC
Prior operations management experience is a plus

Ops Support Senior Analyst Resume Examples & Samples

Strong people management and leadership skills
Ability to analyze complex processes and financial flows
Ability to establish good workflow decisions within the team
Extensive interaction with Senior Management

Ops Support Senior Analyst Resume Examples & Samples

Minimize documentation exceptions and deferrals accepted for US account openings. Track deferrals and ensure no deadlines are missed
Mentor Team Members on best practices and requirements for all global and domestic processes
Act as manager review r in maker/checker/manager review process to ensure only correct documentation is accepted
Identify and lead process improvements
Demonstrated proficiency with global documentation
Proven success in a team environment and strong influence/negotiation skills
Demonstrated proficiency with global documentation processes

Ops Support Senior Analyst Resume Examples & Samples

Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes
Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique Treasury requirements
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners. Leads the client experience by identifying issues and opportunities that further differentiate Citi as an industry-leading service provider
Provides support and guidance to service partners to ensure a seamless client experience across regions
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution
Develops end-to-end capability, infrastructure & process improvement plan to support improved quality service
Partners with Sector, Vertical & other TTS business partners to ensure alignment of service experience with business strategies
7+ years of direct experience managing client relationships
Extensive TTS product knowledge, including a detailed understanding of product functions, operational structure, and support processes
Demonstrated ability to provide outstanding client service at a senior level
Ability to develop client solutions
Ability to identify and implement effective process improvements

Ops Support Senior Analyst Resume Examples & Samples

Assists across critical initiatives driven by the TTS Business Office Head - Mexico
Acts as point of contact for coordination of business objectives
Liaises with other regional lead analysts to ensure global consistency
Analyses complex reports to satisfy management requirements
Participates in the design and automation of strategic reporting needs
Deals with complex and variable issues with substantial potential impact
Uses broad discretion in developing solutions for broad based business issues
Participates in reengineering efforts in business's methodology, strategy, and organizational goals within Mexico
Provides support of resource allocation and leads the work within a team/project to develop solutions for business challenges
Applies/demonstrates advanced understanding of processes, procedures, and policies for TTS Client Operations
Possesses a comprehensive understanding of how TTS Business Office and partners collectively integrate to contribute towards achieving business objectives
Acts as advisor or coach to new or lower level personnel in the business processes and procedures of TTS Business Office Mexico
Monitor performance and compliance on support on Service Level Agreements with all organizations which process operations for TTS Client Operations Mexico. Participate and suggest adjustments and action plans to these service levels according to the result of this monitoring effort
Monitor key performance indicators for TTS Client Operations Mexico
Actively participate in the development of the business and client solutions. Ensure client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing
Minimum 5 years’ experience in Financial Services or relevant fields
Experience with big four consulting desired
Experience in performing complex problem solving
Experience of work in a process driven environment
Demonstrated people leadership / management
Experience in process implementations and improvement is desired
Understanding of Citi TTS preferable
Control & risk management
Clear thinker with experience working with global teams
Leadership and management of complex operation environments
Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Ability to work in an environment where priorities are frequently changing
Strong communication skills, able to communicate effectively with Business and different Operations organizations
Computer Skills: expert level proficiency in Excel, PowerPoint and Access
Spanish and English fluent speaker

Business Intelligence Ops Support Senior Analyst Resume Examples & Samples

4+ years of relevant Business Analysis experience required
Previous supplier risk reporting experience desired
Ability to work accurately in a dynamic and fast-paced environment with tight timeframes
Excellent verbal and written communication and interpersonal skills
Navigates effectively in a changing environment where competing priorities require flexibility
Ability to work in a highly organized and efficient manner with a focus on detail and accuracy
Enjoys working in a globally team-focused environment and contributing to the team

Ops Support Senior Analyst Resume Examples & Samples

Manage annual planning and audit plan refresh activities both centrally, and in support of chief auditors; and
Lead CXO scorecard initiatives, including content control, socialisation, and analysis of drivers for reporting to CXO audiences
Able to conceptualise the business need and deliver an innovative approach to solutions

Ops Support Senior Analyst Resume Examples & Samples

Regular business reviews and meetings with all assigned businesses. Partner with business to review upcoming events and projects. Ensure Learning Operations is aligned to L&D deliverables and strategic plan
Prioritization of projects according to the business needs and resources available
Support for Learning Operations services to include; process workflow job aids and individual guidance to L&D team members as required
Status tracking of all business aligned issues and projects. Review based on status, delivery date, and percent completed
Provide a variety of regular updates to the Learning Operations and Regional/Country L&D Leadership teams as to the status of the relationship, performance against service level agreements, business impacting system issues, and their business specific projects. In addition to the relationship management role, the candidate most likely will also act as a Project Manager for some business aligned projects
Strong operations background with proven track record of delivering against service standards (capacity planning, workforce planning, risk and financial management, operational metrics, quality management, etc.)
Strong knowledge of web-based learning technologies to include web-based training, virtual classrooms, learning portals, and other technology enabled learning solutions
Strong consulting skills and proven ability to work with senior global clients
Proven track record of process redesign, solution delivery, and continuous process improvement across a complex business environment
Excellent skills as a group facilitator and able to market an idea for group acceptance
Proven project management experience - leading complex and/or global projects

Ops Support Senior Analyst Resume Examples & Samples

3+ years of experience with enterprise systems support, systems operations or technical/business analyst
Experience coordinating with other teams/resources
Ability to collaborate effectively within the team as well as with cross-functional team members
Proven time management skills are necessary. Must demonstrate the ability to manage multiple priorities [or tasks], deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required
Must be detail oriented with strong organizational and data processing skills
Must demonstrate the ability to effectively present information and respond to questions from groups of managers, clients, & customers

Ops Support Senior Analyst Resume Examples & Samples

Support HRSS global operations management’s reporting methodologies, to ensure consistency in reporting global business performance metrics
Partner with internal stakeholders to deliver a robust set of peer benchmarks metrics aligning with organization goals
Lead the generation of monthly reports; publish views and trend on global operational performance
Facilitate ad hoc and special requests
Provide input on training programs
Implement and improve existing processes and bring efficiencies to procedures and tools
Interact with all levels of management, including regional/global mangers and senior management from various products and functional teams
5-10 years of relevant analytical/ reporting experience
Experience with producing MIS reports, manipulating data and data analysis
Experience with Sharepoint and knowledge of HTML preferred

Ops Support Senior Analyst Resume Examples & Samples

Conduct level 2 & 3 Audit System Support/Helpdesk end-user application problem research and analysis activities working directly with the GFTS Application Development team
Defining, collecting, preparation and formatting of legacy Internal Audit data for conversion and migration to the current suite of Internal Audit business application systems. Currently consisting of MetricStream Audit Information Management Systems (AIMS), IA Timekeeping system – PlanView, ServiceNow - Problem Ticket Tracking System, AutoAudit/IssueTrack – legacy audit workpaper management system
Audit System Data Completeness and Quality Reviews. - Define, develop and execute AIMS system data extraction utilities for purposes of identifying, quantifying and validating data quality and data anomalies across the suite of Internal Audit process management system. Assist and collaborate IA Operations Management Reporting team in developing and quality testing existing and new internal and external management and process exception reports
Project Manage one or more of the AIMS initiative process enhancement workstream efforts. Coordinate the IA Compliance Regulatory Applicability Matrix audit coverage business requirements and integration and enhancement of AIMS with the Compliance RCM system
Participate in the development and delivery of audit business application technical and workflow process training sessions including the preparation of user instructional guide documentation and hands- on end user training sessions
Coordinate the periodic review and data content maintenance of the common reference library datasets that support the IA business systems. Ensure alignment and synchronization with related reference dataset in related Citigroup Control/Oversight functions. – Global Compliance, Legal, Finance Hierarchy Business structure, Franchises Risk Architecture, Issues Root Causes/Issue Classification models and downstream business systems receiving Internal Audit operational data
Participate in the performance of audit business system defect and system enhancement user acceptance testing activities and identification of any associated required corrective actions. Develop users test plans, test cases scenarios and test data to augment UAT Test Team activities
Contribute to the development, implementation and periodic assessment of Internal Audit operating policies and procedures to support the consistent communication and execution of Internal Audit business activities across all IA region and office locations
Specific proven expertise, minimum of 4-to-6 years, in the performance and delivery of application support and distributed technology helpdesk services within a large globally dispersed complex business environment
Expert Microsoft application tool technical background and experience in supporting large global distributed technology environments. Demonstrated expert in MS Office productivity software tools, (Word, Excel, PowerPoint, Access, SharePoint , SQL, Business Objects, Data Analysis Tools) Windows O/S, IE Explorer/Chrome internet browsers, relational database concepts and reporting tool experience
Leadership skills with operational experience in managing small to moderate teams in highly sensitive and critical business environments requiring the achievement of results within tight deadlines
Excellent verbal and written communication skills. Effective negotiation, data analysis and interpersonal skills. Ability to interact with all levels of internal and external audit management levels
Master Degree or equivalent in Information Systems. Accounting/Information Systems., Data/Statics Analysis Related certifications (CISA, PMP, Microsoft or similar) are a plus
Knowledge of mobile technology hardware and software applications solutions
Internal Audit /Operational Control Group business practice understanding and exposure to Audit concepts and/or technology general controls processes would be beneficial

Ops Support Senior Analyst Resume Examples & Samples

Bachelor's Degree in related field or equivalent experience
Highly functional team lead
Experience managing projects directly tied to regulatory processes
Strong project management, and strategic planning background
Expert Word, Excel skills (vlookup, pivot tables, complex IF statements), Word, Outlook
Knowledgeable with development tools (SQL, .net etc.), SharePoint and PowerPoint

Ops Support Senior Analyst Resume Examples & Samples

Experience - Minimum 5-8 years of experience in the Financial Services/IT Industry including 5 years of Project Management and/or Management reporting and analysis experience
Knowledge and expertise on Project Management in the financial services industry is required
PMP certification and expertise on SharePoint is a plus
Strong collaboration and influence skills

Ops Support Senior Analyst Resume Examples & Samples

Perform detailed business & data analysis, process redesign, and project planning
Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly
Develop individual project artefacts as necessary, including Project Initiation Documents (PIDs), Business Requirements documents (BRDs), Functional Requirements documents (FRDs), UAT plans and UAT scripts
Create, manage and maintain project plans and project dashboards
Support the implementation/roll-out of TIR projects impacting the various businesses supported by TIR
Work with the global team including Operations, Technology, Consulting Firms, Controls and Middle Office to ensure successful program planning and approach decisions, execution of the project and delivery into production
Bachelors with at least 5 years of relevant experience
Demonstrable experience working in a business analyst role, preferably within a dedicated change function
Experience in collecting, defining and documenting business and technology requirements is essential
Demonstrable experience working in a project management capacity, preferably within a dedicated change function
Experience working on projects encompassing both IT systems and business process change highly desired
Knowledge and working experience in the financial services industry, preferably with a global investment bank
Experience in Regulatory or Tax Projects highly desired
Experience in Client Onboarding, KYC, Accounts Control or Reference Data Projects highly desired
Past experience working on multi-region projects desirable
Excellent business analysis and problem solving skills essential
Ability to organize multiple parallel tasks/streams; a self-starter who can work independently with minimal oversight
Strong work ethic and ability to work under pressure and to tight deadlines
Strong written and verbal communications skills essential
Strong interpersonal skills and ability to work with multiple functions (Front Office, Middle Office, Operations, Compliance, Technology, Corporate Tax and Finance) to ensure communication, collaboration and agreement
Ability to collaborate and come to decisions quickly
Ability to learn/understand some technical implications of system design
Strong data analysis skills – ability to take large amounts of data, analyse, identify patterns, issues ,etc
Strong project management skills, including use of PM software (e.g. MS Project), creation of project dashboards etc
Strong Excel, PowerPoint, Visio, MS Word knowledge; previous experience with MS Access desirable

Ops Support Senior Analyst Resume Examples & Samples

Assist in the development of materials for the CRS Risk and Control Management Committee (RCMC)
Support the CRS Global Issue review and root cause analysis process
Consolidate and report CRS' global Operational Loss events and review results with CRS Global R&C Coordinator
Track and report CRS' global data and assist in the development of weekly and monthly deliverable requests
Support compliance related activities including policy review, control assessments and open issues
Coordinate with the regional Risk & Control teams on the early identification of former banking premises requiring regulatory extension requests. Ensure data is provided that meets regulatory filing requirements and interface with Citi's DPC Governance committee on formal extension request submissions
Experience in reporting, policy and procedures development, and strategic planning
Strong computer skills in Microsoft Office programs
Highly accountable, flexible, and effective under pressure in a fast-paced environment

Ops Support Senior Analyst Resume Examples & Samples

Business Critical position as an individual contributor
Develop and manage a centralized QC process supporting multiple core operations/processes
Manage and maintain the operation's MCA program
Liaison, communicate, coordinate, and follow-up with all audits (internal and external auditors)

Ops Support Senior Analyst Resume Examples & Samples

Business Critical production position is a line operations, managing staff and ensuring ownership and coverage of various operations
The position will be responsible for managing processes impacting liability and loan products, Abandoned Property and OCMO activities
The team is responsible for coordinating activities across multiple LOB's validating accuracy of processing and supporting performance metrics
Provide SME support to complex projects and issues impacting assigned business operations

Ops Support Senior Analyst Resume Examples & Samples

Act as a tax / information reporting specialist to execute the FATCA advisory/rollout, Systems conversions/rollouts
Support Group manager in supervising the unit and facing off to business partners and clients where required
Migration of work into our centralized hub
Develop "Go To" processes and implement appropriate procedures/ controls to ensure consistent compliance with Information Reporting and FATCA requirements
Support FRO's Service Delivery / Engagement model with client constituency and other key stakeholders
Identify and participate in process reengineering and redesign to achieve better controls, compliance and efficiency
Support audits with IRS and Internal Audit (IA), and any other special audits
Participate in self-assessment testing, MCA, SOX controls as well as any audits with IRS or Citi's IA
Ensure tight controls over owned processes to include key controls and Continuity of Business
Review, validate and process W-8 and W-9 tax forms and related documentation according to IRS Chapter 3, chapter 61, Section 3406 and FATCA regulations
Support Technology projects from a technical tax perspective
Contribute towards departmental requirement to adhere to strict regulatory and compliance requirements, per IRS and Citi policy
Relevant work experience
Understanding of U.S. tax information reporting requirements applicable to products issued by retail, institutional custody, markets and private bank businesses
Understanding of U.S. tax information rules applicable to U.S. Persons and non-U.S. Persons
Understanding and working knowledge of IRS Forms W-9 and W-8 and their associated requirements; Forms 1098, 1099 series, and 1042-S; Forms 945 and 1042
Knowledge of FATCA regulations, inter-governmental agreements and associated reporting requirements
Excellent communication skills to drive engagement and close interactions with key stakeholders. Advisory services for both internal and external clients
Liason with Corporate Tax for complex tax advisory inquiries and policy requirements

Ops Support Senior Analyst Resume Examples & Samples

Document Onsite Archiving
Bachelor degree or Master degree is prefer
Computer Literacy with good skills of excel and powerpoint
Good communication in English both written and speaking required
High responsibility and teamwork
Posses good communication skills, analytical thinking, and problem solving skills

Ops Support Senior Analyst Resume Examples & Samples

Supplier Management - assisting with monitoring of performance for servicing suppliers or monitoring suppliers who handle equipment and maintenance of equipment. Working with the Third Party Utility for supplier management controls and policy compliance
Operational Control focus, could areas such as Entitlement Management, Records Management and Performing Operational Controls
Internal Client facing to discuss client needs - flush out requirements for new efforts, discuss escalations which are trending and need improvements, or other client changes
Analytical reviews of operational performance
Create and assist with power point presentations
Focus on multiple lines of business - primarily Mortgage, Cards, Retail Bank
May lead small or medium business driven projects
Ability to drive results and complete efforts timely and to completion
Taking initiative to dive into responsibilities and new challenges
Willingness to learn and ability to drive self-learning
Problem solver and ability to overcome obstacles and challenges
Collaborating with others on the team, and working together with peers to accomplish team goals
Finding opportunities to improve our operation, helping us to implement and make bottom line impacts
Managing multiple priorities is a requirement
Identifying and evaluating multiple options and risks, then making recommendations
Experience with supplier management applications/processes a plus such as TPAQ, TP RAP, CASP+, CASP, Annual Risk Reviews, etc