Pay Analyst Resume Samples
4.9
(97 votes) for
Pay Analyst Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the pay analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
JA
J Abbott
Jailyn
Abbott
427 Prohaska Streets
Dallas
TX
+1 (555) 170 9866
427 Prohaska Streets
Dallas
TX
Phone
p
+1 (555) 170 9866
Experience
Experience
Los Angeles, CA
Source to Pay Analyst
Los Angeles, CA
Wilderman-Bechtelar
Los Angeles, CA
Source to Pay Analyst
- Identifying root causes of incorrect data and drive continuous improvement to improve the quality and completeness of data right first time
- Facilitate virtual super-user networks with Conference calls, Web meetings and Video conferencing
- Pro-actively assist in identifying and quantifying value driven by NGBS S2P services
- Working with multiple organizations at regional and market level to collect and cleanse necessary data
- Ensure testing of relevant developments
- Write, follow and improve Standard Routines & best practices
- Train, coach and develop self and others in tools, processes and reports
Phoenix, AZ
Procure to Pay Analyst
Phoenix, AZ
Greenfelder LLC
Phoenix, AZ
Procure to Pay Analyst
- Identify common root causes for issues, and make proposals for improvements
- Build network across National Grid to share best practice and support ongoing development of end to end processes, to remove of waste and increase value
- Organizing and facilitating workshops to define issues and develop solutions
- Provide CEI Payroll with monthly backup for Relocation and Make-Up/Wardrobe expenses submitted via T&E
- Developing business cases (with benefits, costing, ROI)
- Manage small to large projects through to delivery
- Build a network across National Grid to share best practice
present
Detroit, MI
Senior Bill Pay Analyst
Detroit, MI
Kiehn-Reichel
present
Detroit, MI
Senior Bill Pay Analyst
present
- Create, manage and deliver to a prioritized delivery action plan in collaboration with the Client and Ecova stakeholders
- Provide technical support including training, reporting, and analysis on behalf of internal and external stakeholders
- Assist with financial accrual, variance, and trending analysis reporting
- Generate situation-specific reports and perform related investigative analysis
- Effectively resolve client issues with minimal guidance for a mutually beneficial outcome
- Prepare and present materials to the Client Teams and Executives
- Compile and interpret utility-related energy data and respective databases. Compile standard and customized reports on electric, gas, water, sewer and other utility and energy data
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Georgia State University
Bachelor’s Degree in Accounting
Skills
Skills
- Detail-oriented, with the ability to successfully and efficiently manage multiple tasks, priorities and deadlines
- Ability to gather & analyze data to come up with recommended approach
- Confident and able to challenge behaviors and issues
- Strong communication skills both oral & written
- Ability to think across different processes and provide innovative solutions
- Ability to craft presentations at senior management level
- Ability to present articulately at committees and stakeholder forums
- Excellent interpersonal skills
- Experience of working with and influencing key stakeholders
- Builds relationships at all levels of the organization
15 Pay Analyst resume templates
Read our complete resume writing guides
1
Senior Procure to Pay Analyst Resume Examples & Samples
- Provide end to end support to employees, vendors etc. (customers) by getting a 360-degree view of the P2P cycle and process
- Ensure all P2P queries are answered within agreed SLA with adherence to all Quality Parameters
- Ensure voice queries are answered without any exceptions
- Focus on one time resolutions
- Strive to Excel in process documentation and building knowledge base
- Quality control: The individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and apply feedback to improve performance
- Quantity: Meets productivity standards and completes work in a timely manner
- Adaptability: The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
- Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
- Communication: Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience
- Analysis/Problem solving: Thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems
- Workload Management: Works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities
- Ethics & Integrity: perceived fairness; tolerance; honesty; consistent in application of policies and procedures
- 90% English verbal and written
2
Senior Procure to Pay Analyst Resume Examples & Samples
- Minimum 5+ years of procurement systems experience (Ariba P2P, SIPM and Contracts Mgmt, SAP-MM purchasing & invoice verification)
- 5+ years experience in business customer-facing IT or other non-IT role related to the Finance function. Or, previous experience in business process re-engineering or process improvement, involving broad-based information systems, utilizing tools and techniques to effect business change
- 3+ years IT Financial application customer service/operations experience
- Firm understanding of Ariba P2P cloud solution and data flows/architecture, including SAP ERP integration
- Experience with both business process and systems training documentation
- Strong knowledge of multi system landscape architecture and integration aspects between heterogeneous system technologies and SAP ECC, Ariba, BW
- Strong ability to interact with all levels of the organization (from junior staff to senior executives)
- Possesses strong collaboration, communication and influencing skills
3
Purchase to Pay Analyst Resume Examples & Samples
- Bachelor’s degree in Accounting/Business Administration, or similar
- Extensive experience in Accounts Payable process
- Advance knowledge in MS Excel
- Experience in SAP is a plus
- Ability to fluently communicate in English
- Highly analytical, attention to details
- Quality approach and customer focus
- Can work under pressure
- LI-AC1
4
Bill Pay Analyst Resume Examples & Samples
- Provide superior client service
- Administer the client enrollment process and all associated documents and forms
- Receive, record, and process client bills for payment in accordance with the Firm’s policies and procedures
- Publish cash flow and other reports for clients
- Communicate, identify and mitigate client issues in a proactive and positive manner in order to meet client needs that result in high client satisfaction
- Support internal colleagues in the administration of the bill payment service
- Develop a collaborative, in-depth partnership with Client Advisors and internal business partners
- Perform additional special projects as needed
- A minimum of 3-5 years experience in the financial services industry
- Strong organizational, quantitative and interpersonal skills and attention to detail
- Demonstrated analytical, decision-making and effective problem resolution skills
- Experience working in a team-oriented, collaborative environment
- Strong computer skills; proficiency with Microsoft Word and Excel
- Demonstrated experience in process oriented workflows
- Communicate effectively with Client Advisors and internal business partners
5
Procure to Pay Analyst Resume Examples & Samples
- Monitor exceptions to the procure to pay process, including shipment notifications, goods receiving, and invoice processing
- Analyze data from Tesla’s ERP system
- Work with procure-to-pay functions (Planning, Receiving and/or Accounts Payable) to gather additional data, and to investigate the issue
- Find a solution, and communicate to all functions
- Follow-up until the error is completely resolved
- Identify common root causes for issues, and make proposals for improvements
6
Procure to Pay Analyst Resume Examples & Samples
- Coaching & facilitating teams to deliver projects across areas in Supply Chain
- Organizing and facilitating workshops to define issues and develop solutions
- Manage small to large projects through to delivery
- Ability to craft & deliver presentations to management level
- As a qualified Performance Excellence practitioner, lead projects across Supply Chain. Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
- Support development of business cases (with benefits, costing, ROI)
- Responsible for mobilizing and managing project teams and delivering tangible business benefits
- Ongoing regular engagement, with teams and leaders, to sustain the journey of delivering performance excellence and achieving lasting behavioural change
- Support & facilitate small to medium projects to deliver cross-business efficiencies, benefits and change
- Responsible for supporting the PMO mechanism for managing projects and programs, including communications and change
- Build network across National Grid to share best practice and support ongoing development of end to end processes, to remove of waste and increase value
- Track record of focusing a team on priorities to deliver to plan
- Experience of organizing and facilitating workshops
- Ability to craft presentations at senior management level
- Experience of working with and influencing key stakeholders
- Strong communication skills both oral & written
- Ability to present articulately at committees and stakeholder forums
- Passionate about customer experience and helping the team to achieve its vision
- Confident and able to challenge behaviors and issues
- A Bachelor's degree in a related area and up to 3 years of analytical or business support experience, or equivalent work experience is preferred; advanced degree/credits are preferred
- SAP ECC knowledge preferred
- Supply Chain experience preferred
- Strong analytical skills, using systems including Excel, MS Word, Access
- An understanding of data relationships across the Supply Chain end-to-end process and possess strong data modelling design skills
- Ability to translate complex data requirements into robust and optimized solutions
- Demonstrated experience in process improvement
- Ability to research, compile, coordinate, schedule, review, document, organize, verify data, conduct independent analysis and identify inconsistencies
- Ability to administer, analyze, interpret, create, initiate, resolve and implement management policies, operating practices and procedures for the functional area
- Demonstrated strong organizational and planning skills with the proven ability to manage multiple priorities of moderate scope
- Knowledge of relevant industry practice and legislation
- Possess good negotiation and influencing skills
- Experience in change management
- Strong oral and written communication skills and the ability to operate with all levels of the business
- Knowledge of current trends within the industry and developments in legislation or regulation
- Knowledge of National Grid's business operations, company policies and practices
- Demonstrated strong oral and written communication skills including the ability to communicate effectively across organization
- Ability to identify trends in data or resourcing processes that have been effective in the past and applies them within National Grid
- Ability to use direct persuasion to influence others in the department and the wider business, using basic data, logic or a solid business case
- Demonstrated the ability to exercise discretion and independent judgment with matters of significant importance
7
Procure to Pay Analyst Resume Examples & Samples
- Perform pre-payment T&E audits according to documented procedures, and ad-hoc T&E audits as requested
- Provide CEI Payroll with monthly backup for Relocation and Make-Up/Wardrobe expenses submitted via T&E
- Provide 1-on-1 training as needed and lead formal quarterly T&E training
- Enter confidential employee contracts into the contract management system and send out monthly reminders of contracts ending and coming up for renewal
- Maintain CMG approval hierarchy
- Serve as backup for the Contracts Administrator position as needed
- Publish monthly T&E Tips & Tricks update to all T&E users
- Create and maintain Oracle BI Procure to Pay reports based on department needs
- Update CMG ConneX monthly reports and as updates are needed
- Lead and assist with sourcing projects as needed
- Reserve rooms and send out invites for P2P group meetings and quarterly Town Hall meetings. Plan and order lunches for events as needed
- Participate on other projects and assignments as necessary
- Provide administrative support for Finance Resource Center senior leaders
8
Payroll / Invoice to Pay Analyst Resume Examples & Samples
- Positive/can do attitude
- Ability to work in a virtual environment
- Partnering skills - with HR and Finance
- Team player - excellent interpersonal skills
- Be hands on and results oriented
- Takes initiative and works independently
- Meets challenging deadlines under pressure
- Balance multiple priorities
9
Oracle EBS Procure to Pay Analyst Resume Examples & Samples
- Seven to ten years of experience in the role of Oracle Functional Analyst working on Oracle eBusiness Suite Purchasing and Payables
- Seven to ten years of experience in the role of Oracle Federal Financial Functional Analyst
- Three to five years of functional experience working on Oracle EBS R12 Federal Financials
10
Co-pay Analyst Commercial Claims Resume Examples & Samples
- Process complex reimbursement requests
- Respond to patient account inquiries
- Review of all data for accuracy and completion
- Appropriately document all billing entity, patient and payer interactions
- Follow up via phone, mail, and/ or fax for missing information
- Provide input and feedback to Co-pay Management in regards to process improvement and system enhancement
11
Procure to Pay Analyst Resume Examples & Samples
- Ensure new business migration activities and processes are executed efficiently and effectively, in line with the FSS Service Catalogue, assisting Process Leads and SME as appropriate
- Prepare and complete process and transactional training. Document, review and validate the training materials used for each migration. Participate in product testing where applicable and support Process Leads with User Acceptance Training (UAT). Validate Standard Operating Procedures against Service Catalogue
- Collaborate with Operational Excellence to capture and report appropriate metrics to measure KPIs and enable continuous improvement. Leading monthly stakholders meetings by providing analysis and action plan for any issues identified based on the reports. Work with the operational teams in order to implement the identified process changes in order to achive the SLA targets
- Build and maintain supportive relationships with FSS peers and colleagues, BU/Function partners and BPO partner
- Participate in COSO, Value Preservation, and other finance job family training
- Participate in special projects and ad-hoc activities to drive efficiency
- Business/Accounting graduate, or relevant vocational qualification
- 7+ years’ experience in Procure to Pay and related Finance experience
- Fluent in English, written and oral
- Self-starter with good interpersonal and communication skills
- Able to work independently with limited supervision
- Experience of influencing management and key stakeholders
- Experience of process migration and creation of effective process maps and SOPs is a plus
- Strong PC skills, including MS Office (Word/Excel/PowerPoint)
12
Ngbs Source to Pay Analyst Resume Examples & Samples
- Analyze, combine and improve data to provide reliable and timely information
- Share knowledge, document and implement best practices and propose improvements to processes. Work with other NGBS teams, Procurement Organizations and GLOBE teams to ensure tools and processes are fit for purpose and to quality
- Develop KPIs needed like cost / transaction, E2E cost etc
- Support and involvement in S2P Analytics Projects
- Train, coach and develop self and others in tools, processes and reports
- Self-prioritization of activities, balancing short term and long term
- Previous Procurement or Finance experience preferred
- Write, follow and improve Standard Routines & best practices
- Facilitate virtual super-user networks with Conference calls, Web meetings and Video conferencing
- Understanding of statistical techniques
- Good organizational and planning skills
13
Source to Pay Analyst Resume Examples & Samples
- Support routine and ad-hoc data reporting and analysis
- Combining multiple data sources using appropriate tools and reliable techniques (Excel, Pulse, and including by agreement with manager, Access, SQL, VBA, Tableau, Macros) to meet the department needs
- Working with multiple organizations at regional and market level to collect and cleanse necessary data
- Identifying root causes of incorrect data and drive continuous improvement to improve the quality and completeness of data right first time
- Ensure testing of relevant developments
- Use and promote the use of the right processes
- Pro-actively assist in identifying and quantifying value driven by NGBS S2P services
- Experience in combining and analyzing data and summarizing business facts
- SAP ERP, BW practical experience
- Strong analytical skills - combine multiple data sources, identify errors, cleanse and check, effective communicate of results in tables and graphically
- Good knowledge / expertise of Microsoft Excel including Macros/VBA, Office and database (e.g. Access, SQL)
- Ability to work effectively in a complex environment and to build strong professional relationship
14
Senior Bill Pay Analyst Resume Examples & Samples
- Dedicated to serving a single Client, typically embedded onsite at the Client location
- Serve as a Trusted Advisor to both the Client and Ecova stakeholders, effectively balancing the needs and priorities of all parties
- Serve as a key interface and subject matter expert to Ecova’s internal teams on the client’s organizational goals, pain points, and opportunities
- Act as an extension of the Client’s in-house teams to facilitate operational best practices and delivery of Ecova services
- Effectively resolve client issues with minimal guidance for a mutually beneficial outcome
- Backup Vertical team members to uphold team goals as needed
- Lead Ecova Vertical teams and others to ensure service level agreements are met
- Coordinate on-time service delivery among multiple Ecova teams as required by the scope of the agreement
- Prepare and present materials to the Client Teams and Executives
- Compile and interpret utility-related energy data and respective databases. Compile standard and customized reports on electric, gas, water, sewer and other utility and energy data
- Assist with financial accrual, variance, and trending analysis reporting
- Use analytical abilities to determine and identify trends in expense and usage data
- Generate situation-specific reports and perform related investigative analysis
- Provide technical support including training, reporting, and analysis on behalf of internal and external stakeholders
- Serve as the delivery leader for the client in multiple delivery areas, according to the specific scope of work. These areas can include, but are not limited to; Expense and Data Management, Energy Supply Management, Open/Close services, Rebates,
- Budget, Accrual, Tenet Interface, Landlord Maintenance, Third Party Platform Access, Service Failures, Funding Reconciliation, Rate Changes, Bankruptcies, GL Modifications, Energy Performance Reporting, Outlier Investigation, Variance Reporting, etc
- Lead structured process of analysis, recommendations and pursuit of process improvement within the Client organization and within Ecova to optimize efficiency and value
- Create, manage and deliver to a prioritized delivery action plan in collaboration with the Client and Ecova stakeholders
- Identify and share opportunities for cross sell and up sell of Ecova’s services to the client organization
- BA/BS degree or its equivalent
- May substitute degree for experience
- 3+ years’ of experience in a client facing role with proven ability to anticipate and meet client needs
- 3+ years’ of experience coordinating delivery of services to complex service level agreements
- 4+ years’ of experience supporting complex data management and related processes demonstrated experience in analytical capacities
- Experience with report design and statistical analysis in a business or corporate environment
- Ability to effectively navigate the client organization in order to establish Ecova’s position as a member of the client team
- Ability to solve complex problems with little guidance
- Ability to lead others through complex problem solving and issue avoidance
- Ability to see trends in data, understand origin of data, and incorporate data into meaningful reports and/or presentations
- Familiarity with Excel spreadsheets – specifically formulas and pivot tables
- Must be forward thinking and proactive, to mitigate against problems or issues
- Use of project management skills to manage multiple priorities and activities for clients and internal stakeholders
- Must have excellent written and oral presentation skills with ability to deliver to an executive audience
- Must have strong computer skills, with proficiency in Word, Excel, PowerPoint, and Outlook and ability to learn proprietary software applications
- Must be a team player, detail oriented, dependable and adaptable
15
Procure to Pay Analyst Resume Examples & Samples
- 3-5 years analytical – related work experience with proven track record of accomplishment in interpreting business needs and applying mathematical, statistical and computer principles to solve related problems
- Intermediate to advanced computer skills. Must have knowledge of a variety of computer software applications (word processing, spreadsheets, database and presentation)
- Flexibility to effectively work in a team environment, effectively partnering with other departments, groups and employees
- Has problem-solving skills and reasons logically and analytically to reach decisions
- Detail-oriented, with the ability to successfully and efficiently manage multiple tasks, priorities and deadlines
- Clearly communicates ideas in a variety of formats (verbal, written and presentation) Must be able to present complex information in a clear and concise manner
- Has a customer service mindset with an appropriate level of flexibility – understanding the needs of the internal customers and using good judgment to make the best business decisions while maintaining positive relationships
16
Freight Pay Analyst Resume Examples & Samples
- Subject Matter expert for assigned functions
- Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management
- Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department
- Tracks issues to resolution within department and in partnership with other groups
- Monitors overall work flow to ensure timely completion of projects and daily work requirements
- Assists with special projects within assigned department or as part of cross-functional teams as required or assigned
- Monitors department processes and work flow to ensure overall accuracy and quality of data and work output
- Determines areas of risk as new or changed processes are implemented
- Recommends changes, updates and processes for continuous improvement in areas of expertise
- Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed
- Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed
17
Senior SAP Procure to Pay Analyst Resume Examples & Samples
- As a Senior SAP Procure to Pay Analyst and Configurator, gathers requirements, develops and documents designs, configures and unit tests functionality in the SAP MM and related modules
- Develops test procedures and coordinates testing of changes with process owners
- Follows established change control procedures to move any changes to Production. Also, supports SNC (Supplier Network Collaboration)
- Researches and resolves issues with Procurement, Materials Management, Inventory Management, and Supplier Performance in SAP, and issues with SNC
- Works with process owners, functional analysts and project team members to blueprint and implement Procurement and Materials Management functionality on SAP projects
- Keeps up-to-date with new SAP or non-SAP technologies and recommend strong value proposition to the business from an efficiency gains, improved user experience, metrics, etc
- Ability to manage and lead multiple projects that are cross-functional and technically complex in the capacity of a project manager and solution lead as well as support and sustain existing solutions
- Typically requires a bachelor's degree in information technology or related field along with fourteen or more years of progressive experience in SAP business analysis, SAP configuration, or related experience. Equivalent professional experience may be substituted in lieu of education
- Must demonstrate a thorough understanding of SAP principles, theories, concepts and techniques
- A self-starter who can bring in strong techno-functional expertise in the procurement to pay function involving custom solutions and interfaces
- Must have proven leadership skills including planning, scheduling, and coordinating work assignments to meet project milestones or established completion dates
- Must possess the ability to understand new concepts quickly and apply them in an evolving environment while contributing to the development of new processes
- Must be customer focused and possess: (1) the ability to identify and analyze issues and develop solutions to a variety of highly complex and diverse problems; (2) excellent analytical, verbal and written communication skills to accurately document, report, and present findings; (3) excellent interpersonal skills to interface with all levels of employees, management and external contacts; (4) the ability to maintain the confidentiality of sensitive information; and (5) excellent computer skills. Ability to work independently or in a team environment is essential, to multi-task in a fast-paced work environment, and to work extended hours as required
18
Procure to Pay Analyst Resume Examples & Samples
- Posting PO and Non PO invoices via direct processing or the use of automation tools
- Troubleshooting and Supporting Ariba e-invoicing issues
- EDI Troubleshooting and supporting EDI invoices
- Developing Automation Scripts using WinShuttle and other Scripting tools like Z-Option, etc
- Data Reporting and Analytics around invoice data and other critical areas requiring attention
- Implement and follow the internal control policies and procedures around global trade, compliance, and audit as expected by management
- Assist user community with ad hoc reporting on AP data like Vendors, Invoices, and other KPI’s
- Other tasks in the AP area around Administration or general activities as determined by management
- Must be a self-starter with proven track record for accounting, operations and analysis
- Demonstrated ability to take action, multi-task, and achieve results in a fast-paced and changing environment
- Ensure all accounting records, policies, and practices are compliant with federal, state and local government laws and regulations as well as various regulatory agencies
- Excellent teamwork skills and demonstrated ability to interact with and influence all levels and types of people
- Exceptional computer skills, including accounting systems knowledge of Excel specifically with the use of complex formulas and functions, to include but not limited to VLOOKUP, Pivot Tables, IF and nested IF Statements
- High attention to detail with the ability to work in a team environment
- Bachelor’s degree in relevant field preferred
- 2-3+ years SAP Accounts Payable Experience and Reporting experience
- 2-3+ years’ experience in a analyst role
- Winshuttle Scripting experience
- 2-3+ years experience with Ariba e-invoicing
- Advanced with MS Excel and intermediate with Access
- Familiarity with EDI transactions like 810, 850, 855, 856, 820, etc
19
Procure to Pay Analyst Resume Examples & Samples
- Monitoring the health of National Grid’s ERP system as it relates to Procure to Pay
- Extracting data and analyzing information from multiple systems to support and optimize departmental goals
- Reconciling General Ledger accounts, preparing accruals and forecasting
- Administering the corporate card and employee expense reimbursement programs
- Support managers, analysts and buyers on the new ways of working within the Service Delivery Center with ongoing regular engagement to sustain the journey to delivering performance excellence and achieving lasting behavioral change
- Build a network across National Grid to share best practice
- Support ongoing development of end to end processes, to remove waste and increase value
- Coaching & facilitating teams to deliver tangible business benefits as it relates to projects across areas Supply Chain
- Managing small to large projects to deliver cross-business efficiencies, benefits and change
- Developing business cases (with benefits, costing, ROI)
- Crafting & delivering presentations to management level
- Supporting the PMO mechanism for managing projects and programs, including communications and change
- Demonstrated experience in process improvement including understanding of LEAN techniques
- Strong oral and written communication skills and the ability to operate with all levels of the business including organizing and facilitating workshops along with crafting presentations for senior management level
20
Commercial Claims Co-pay Analyst Resume Examples & Samples
- Identify and resolve claims/eligibility issues
- Perform Medicare Eligibility Checks
- Manage multiple SOPs
- Process both Online and Offline Co-pay Program Enrollments as needed