Sales Operation Resume Samples

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L O'Kon

Leslie

O'Kon

6471 Crist Flat

Boston

+1 (555) 214 4873

6471 Crist Flat

Boston

Phone

p +1 (555) 214 4873

Experience Experience

Chicago, IL

Sales Operation Manager

Chicago, IL

Franecki and Sons

Chicago, IL

Sales Operation Manager

Working with headquarters and channel marketing, track dealer performance. This includes measuring actual sales to forecast, measuring ink consumption, etc
Key activities: Rolling Financial Forecast; Revenue gap-closing; Design Win reviews; Business analytics; Resource planning; Long term revenue planning
Be part of leading organizational change in the very exciting market space of marketing and communications
Guide planning & harmonization of planning processes (LRF&STP) and target setting together with F&C on region level
Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and global operations teams
Owner for Revenue Forecasting and Revenue gap closing processes for EMEA non-Automotive
Coach and lead a team of sales professionals and frontline employees on selling and display execution and merchandising standards

Dallas, TX

Sales Operation Specialist

Dallas, TX

Daniel-Mraz

Dallas, TX

Sales Operation Specialist

Checking and managing the sending of notice of renewals to make sure clients will receive this in a timely manner
Support Sales team, work with CSR team to make order process smooth
Participant dealer inventory management/ dealer portal management
Work with global sales operations team to create and implement regionally-sound business and system processes
Recommend improved processes and procedures for the management and administration of sales systems and processes
Analyze existing processes, define improvements, develop new processes and champion usage
Own and manage salesforce.com Platform, including leading critical initiative to drive improvements to salesforce.com for the business

present

Boston, MA

Customer Sales Operation Specialist

Boston, MA

Deckow, Wisozk and Kutch

present

Boston, MA

Customer Sales Operation Specialist

present

Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery
Resolution to close within set timeline established
Achieve and maintain relationships with customer and sales management
End to end sample order management
Contract data management in Quotelink and SAP
Backlog Management
Understand excess inventory and work with assigned accounts to place additional PO’s and move inventory

Education Education

Bachelor’s Degree in Persistence

New York University

Bachelor’s Degree in Persistence

Skills Skills

Highly-developed attention to detail, accuracy and efficiency
Knowledge in CRM, Sharp Owl, SAP would be advantage
Good computer skills on Excel and Microsoft word
Sound communication skills : both written & verbal
Sales support/Order management/Accounting/Finance backgrounds
Fresh graduates are encourage to apply
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Sales Operation Specialist Resume Examples & Samples

Provides support to the Sales team
Creates daily, weekly Sales Reports
Collects and maintains all office paperwork
Coordinates meetings and events as needed
Track sale opportunities and appointments
May provide multi-line phone attendance
Process sales reports for the sales organization
Responds to sales inquiries as needed
May Provide ad-hoc reporting
Researches transactions as required
Investigates customer-related issues as required
Participates in special projects as required
Collects, compiles and analyzes moderately complex data and information.
Composes straightforward written description of results
Assists other offices as necessary
Experience maintaining and preparing Excel spreadsheets and word documents – medium to advanced user.
3+ years experience in a Sales Department/Customer Service Organization
Ability to work independently (without direct supervision)
Attention to detail – quality control skills
Excellent written and communication skills
Ability to multi task in fast-paced environment

Sales Operation Analyst Resume Examples & Samples

First level university degree or equivalent experience
Typically 2-4 years of experience in a business related function, preferably finance, accounting, or compensation
Expertise in Excel. Formulas, lookups, pivots, regression, multivariate, report creation, coding, data modeling
Developed knowledge and skills with business applications (e.g., Excel and Compass)
Ability to work as proactive member of a team, as well as independently
Developing understanding of internal business processes and policies
Developing business acumen and understanding of accounting concepts

Sales Operation Manager Bmw of Catonsville Resume Examples & Samples

Proficient in MS Office is a MUST
Must have a valid and clean driving record
MUST be able to drive a manual shift car
Benefits: MileOne Automotive salaries and benefits are among the best in the business. They include
FSA – Flexible Spending Account
401K with company match
MileOne is an equal opportunity employer and we maintain a drug free work environment

Sales Operation Specialist Resume Examples & Samples

Provide on boarding/enrollment support for business development sales reps – primarily the Global Platform
Responsible for the accurate completion of sales packets and customized client information packets
Researches activation and achievement impediments that impact revenue cycle
Communicates with a variety of decision-makers to evaluate needs and propose solutions
Remains knowledgeable of company's products to facilitate sales efforts
Maintains electronic sales records and other administrative duties as required
Currently employed by Chase Paymentech and a Meets or better performance rating
Demonstrated ability to communicate with all levels of leaders (written, voice, and in person)
Ability to multi-task and keep a strong attention to detail
Demonstrated Global Platform experience
Bachelor’s degree; (in lieu of BA/BS degree must possess minimum AA/AS degree and minimum 3+ years of merchant service experience)
Demonstrated knowledge of Microsoft Office (Excel, Word, etc)
Familiarity of PeopleSoft and Salesforce.com
Bank and/or financial services industry relationship experience

Head of Sales Operation, Global Gaming Resume Examples & Samples

Partner for VP, Global Gaming on all business and operational activities
Serve as a key member of the Global Gaming leadership team while reporting into the International Sales Operations Director
Provide mentorship, guidance and career development to two team members. This is a player / coach role where the manager will be both supporting a high-performing team to deliver on operational goals and also directly executing on certain Global elements of the overall team responsibilities
Drive execution through ability to quickly move from high-level conversations into detailed operational discussions
Provide timely and accurate forecasts and clear visibility on Gaming sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts
Drive strategic priorities in the Gaming category including Console, Social and Mobile Gaming, and Real Money Gaming ensuring decisions in line with the global sales organization’s approach
Support senior management in strategic, business and operational planning and ensure we have strong plans at a market (sub-region, country), vertical and account level
Play a critical role in providing gudiance, training and leadership to a highly consultative regional sales teams
Develop a deep understanding of the market dynamics and implications for Facebook’s strategy in each region to drive best global standards
Play the role of neutral referee by understanding global imperatives and tradeoffs and ultimately ensuring decisions are made in the best interest of Facebook overall
Representing the Gaming organization in global forums
Partner with VP and HR BP and provide thought leadership on organizational reviews and rhythm of the business to drive decision-making and review progress on global goals
Provide sophisticated research and analysis (e.g. market/industry/vertical deep dives / products) for the business leadership to support decision-making
Support the Regional VP and Regional Leads in developing and communicating a consistent vision and focus across the organiSation

Inside Sales Operation Manager Resume Examples & Samples

Create quotations in support of Regional Sales Directors
Review/enter orders in an accurate and efficient manner in accordance with company policies and procedures
2-4 Year Business Degree
Relevant Inside Sales
Competent in sales order entry systems and processes, Epicor system expertise preferred
Must have experience with International Carriers and Terms - UPS, Fedex, etc
Passion to provide world class service and support to both internal and external customers
Must be able to deal with internal/external customers professionally at all times
Analytical, detail oriented, with an emphasis on data integrity and accuracy
Works well under stress and deadlines in a diverse environment

Sales Operation Analyst Resume Examples & Samples

A minimum of one year relevant experience in Consulting/Services industry
Working understanding of time-tracking and utilization
Financial and Cost Accounting
GAAP - revenue recognition, cost of sales allocation
Excellent Excel, strong Office (PowerPoint, Word)
SAP, SAP BW, SAP BPC, Salesforce.com

Sales Operation Manager Resume Examples & Samples

Assist, define and track key sales processes and metrics (eCRM, forecasting, sales productivity, and performance)
Identify current process inefficiencies and develop creative solutions to help Sales meet its goals
Research improvements in methodology and best practices and leads process improvement initiatives (through documentation, process change, training, etc.)
Looks for efficiency and enhancement opportunities within the utilized technology & tools. Owns the tools by looking for opportunities to improve their efficiency, drive process changes and support system/tool changes
Helps to develop, design and establish reporting standards & reports that help drive where the Sales team spends energy to have an impactful presence
Provides ongoing performance consulting with regards to business performance results, overall sales performance results, gap analysis and implementation of programs
Plays a key role in the Sales / Financial forecasting process
Drives data quality and timeliness of data input from Sales / Account Management teams
Ensure data analytics drive decision making for budgeting, financial planning and analysis, and deal pricing
Apply analytical/conceptual thinking related to targeting and resource allocation strategy decisions, implement changes and gain buy-in from front line management and field sales
At least 5 years of experience in a Sales Operations role
High level problem solving skills to identify issues, operational bottlenecks and create solutions
Results-oriented, hands on attitude and possesses the ability to handle multiple demands. A positive, can-do attitude, with a sense of urgency, energy, and enthusiasm
Experience with process improvement initiatives
Possesses leadership skills to be an active leader and to motivate people and project teams
Experience of working in a high performing, rapidly-growing matrixed organization
Working knowledge of SalesForce.com and Microsoft Office applications (Word, PowerPoint, Projects, Visio, Outlook, SharePoint)
Strong Microsoft Excel skills
Educated to degree level
MBA or similar business qualification is desirable but not essential
Fluent spoken and written English and a second language desirable

Sales Operation Manager Resume Examples & Samples

5 years within the CPG Industry/Sales Operations support preferred
Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking
Collaborate with the System, Customers and Key Stakeholders – Seeks to develop and maintain relationships with cross functional teams to bring best-in-class practices to project work.  Act Like an Owner: Focus on highest priorities, adjust when appropriate. Use company resources responsibly
Inspire Others: Demonstrate passion for the business. Motivate, guide, and/or reinforce the performance of others toward goal accomplishments.  Develop self and others: Develop self and others to improve performance in current role and to prepare for future roles. Seek and provide feedback and coaching to enhance performance in self and others
Computer Capability: Ability to use information tools such as volume and revenue reporting, trade planning systems and Excel tools, including pivot tables, to obtain the needed information
Problem Solving: Critical thinking in order to recognize when a process improvement should occur and have an understanding of the issue and how to develop the new process

Sales Operation Manager Resume Examples & Samples

Manage order fulfillment from sales order creation to shipment for China customers (regular & sample product)
Manage the sales order fulfillment process from creation to customer receipt, ensuring performance, cost and quality targets are achieved
Work with customers’, factories’ and TOMS’ supply chain team to ensure that factories and warehouses have the proper routing guides, packaging and labeling specifications
Answer customer inquiries by clarifying desired information, researching and providing information in an effective and timely manner
Ensure China order book is appropriately managed and cleaned up. Proactively communicate with the sales reps and accounts you represent on their open orders; offer substitutions where back orders or cancelled items cannot be met to minimize cancelled orders and maximize sales. Maintain health of order book
Manage post-delivery customer service and product returns
Manage the China product returns process, ensuring expected timeliness, service, cost, visibility and accuracy
Monitor and support inventory management associated with direct-to-consumer sales and e-commerce sales
Proactively manage and work across TOMS departments to resolve customer service issues, including mis-shipments, labeling and quality issues. Communicate resolution to the appropriate stakeholders. Takes appropriate action as requested by customer and/or sales rep. Manage any third-party customer service functions for direct-to-consumer channels. Makes any necessary changes to existing orders due to availability, distribution issues or other adjustments that may arise
Proactively manage and resolve order delivery issues, including coordinating relabeling and repackaging requirements. Communicate resolution to the appropriate stakeholders
Improve China order fulfillment performance and costs
Working closely with key stakeholders, improve Customer Service performance, quality and costs. Collaboratively establish Key Performance Indicators (KPIs) and ensure KPI targets are achieved
Collaborating with the broader Supply Chain department, plan, develop and manage departmental improvement plans. Ensure that improvement plans are integrated into overall operating plan
Working with TOMS’ Logistics, manage China domestic logistics in support of China domestic sales
Manage sales sample distribution for China sales team
Provide reports and analysis proactively to support sales reps need
All other duties assigned by senior management
Minimum of 10 years’ experience in sales operations management with a minimum of 5 years in a management role
Advanced supply chain knowledge and able to use the knowledge to manage performance and drive improvements
Strong business, leadership, planning and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval and implement effectively
Exceptional ability to work independently and effectively manage employees in a multi-layer, globally dispersed function
Able to mentor and grow talent, including delivering effective performance management messages to subordinates
Excellent communication, analytical and project management skills required
Ability to participate as a team-member as well as leader in a fast paced, team oriented environment
Use sound judgment in decision making with results driven orientation
Strong attention to detail and excellent analytical skills
Ability to identify, communicate and resolve issues in Chinese and English
Experience in dealing with high-volume consumer products supply chains and enquiries
Experience work with SAP system
B.A./B.S. in business or technical area required
Minimal Travel, mostly domestically within China

Sales Operation Specialist Resume Examples & Samples

Closely monitor the W.O.H of T1, reconcile T1 inventory and keep stock level in healthy level. Supervise aging stock status; proactively work with Marketing Brand Manager / sales team to expedite execution. Provide relevant monthly sell-through and channel inventory reports to management team
Own sales data and system maintenance, as super user of sales reporting systems, in charge of data stream tracking. Co-work with IT to support system upgrade and enhancement if needed
Proactively prepare routine analysis to track KPIs, including revenue, quantity, ASP, ROI inventory etc
Provide constructive and strategic analysis to sales and marketing team from different aspects, by channel, by customer, by salesperson.etc. Build up business scenario analysis over key business decision, i.e. business model change, marketing program and product promotion
Coordinate with sales team and CCMs to align on DCS forecast and convert to SI forecast every cycle on the basis of understanding business strategy and product position. Forecast Vs Execution tracking
In charge of quarterly commission calculation of China business team, cooperate with Go-To-Market team to supervise sales KPIs
Responsible for Sell Through quota allocation among different channels, Sales Managers, categories and T2 customers. Keep tracking of actual progress, target achievement, YoY/ QoQ growth
Responsible of customer on-boarding process
Involve in China S&OP process and support to improve sales forecast accuracy
Drive continuous improvements on planning process
Provide ad-hoc reporting and analytical support

Regional Sales Operation Manager Resume Examples & Samples

Coordinating with the Regional Sales & Business Development, Tendering, Commercial finance, Power Systems (PS), Gas Power Systems (GPS) and Global Growth Organisation (GGO) leaders to support sales strategic planning sessions ( The Blueprint, Session II, Operating Plan),
Track, analyze and update historical and future market penetration as well as drive Win-Loss analysis
Develop and implement an operating rhythm for the regional sales and commercial team, lead the reporting process and provide related metrics to ensure the organization delivers on key G&Os,
Enhance commercial expertise and sales effectiveness by supervising commercial training and develop world-class talents for the Sales teams in the region
Working closely with HQ team and coordinate specific training programs to accelerate integration, grow regional capability and deploy new tools and processes
Be the regional business champion for Simplification and GE Opinion Survey (GEOS) score improvement initiatives
Provide interface between SPS and GGO & GE Power communication and marketing teams as well as support internal and external business events
Be degree qualified in Business or Engineerin from a locally or internationally recognized university
Ideally have previous experience in sales, commercial, or marketing process with at least two years of experience working in a regional team environmen
Possess excellent communication skills to develop, influence and manage relationships with both internal and external stakeholders when defining, negotiating and recommending solutions that mitigate risk

Regional Sales Operation Supervisor Resume Examples & Samples

Sales plan management: periodical regional RSF communication, analysis and tracking; support and communicate annual targets (incl. OP, Stretch, SE and Distribution); planning/analysis/acceleration of regional key projects; deployment and impelling and NSO projects; work with regional sales force to increase sales forecast accuracy and efficiency of resource
Sales information management: regional standard business analysis and directing business through data model; monitor and manage area business analysis process and quality; work with NSO to build and impel SOP from analysis to action; establish and manage regional data platform and information flow; cooperate with cross functions to optimize communication path in order to improve communication efficiency
Review and tracking: provide regional data support; support NSO projects; provide feedback of area needs and propose action plan
Conference/system/office support: support regional sales conference and QAP etc.; accelerate and feedback on system deployment and application by acting as the system coordinator; coordination training of data analysis and system application skill of area administrators; support office improvement project; support information communication improvement, e.g. posters
Discover opportunities of sales operation efficiency and lead change with innovation
Develop sales administrator work scope and KPI, direct and coach them
Initiative and accelerate regional sales operation projects
Involve area strategy development and provide system support
Good at planning, sales analysis and insight generation
Outstanding communication and coordination skill
With experience of process management and able to improve process efficiency
Proactive and responsible
Proficient experience of sales operation management in FMCG industry and preferred with at least 3-year experience
Proficient computer skill and English

Sales Operation Manager Resume Examples & Samples

Establish an sales operations structure and environment that will promote and implement “best-in-class” strategy and operational models to deliver high and consistent service levels to the organization to grow revenue
Optimize and drive sales analysis activities that are aligned with our commercial, channel and division business strategies. Design processes to monitor, measure and analyze regional results on a consistent basis (e.g., pricing, channel analysis). Seek opportunities to build new tools and processes to enhance analytic and business insights. Provide analytical support and counsel to improve strategies, coverage models and sales team configurations to maximize sales effectiveness
Provide counsel to commercial sales leadership and the Finance Director to implement sales objectives that reflect the organizations’ business goals
Partner with commercial teams to develop revenue forecasts and budgets, establish high levels of quality, accuracy and process consistency in planning, forecasting and budgeting approaches. Ensure planning, forecasting and budgeting efforts are integrated with other planning processes, coordinating with finance to align with business unit and division forecasts
Implement and manage commercial reviews that support Division and Group monthly and quarterly business reviews, and provide Commercial leaders and their staff a comprehensive process to drive action and accountability
Work closely with commercial leaders to design sales incentive programs that provide market-competitive pay, reinforce sales strategy, and align with business objectives. Ensure quotas and incentive plans reward performance and measures are targeted and aligned with business goals
Ensure the execution of critical pricing processes including the annual pricing update, price controls, enhancements for recommended guideline pricing, and set list and customer net pricing for divisions
Drive continuous improvement of key commercial processes and alignment with field systems and tools
Participate in special projects and teams to drive business objectives, best-practice sharing and process standardization
Minimum of 10 years of progressive experience, to include 5 plus years of financial and sales operations experience in a complex environment preferred
Excellent process improvement skills and track record
Experience with financial planning and analysis and financial root cause analysis is preferred
Experience defining, implementing and enhancing Sales Compensation processes and procedures required
Highly motivated, passionate self-starter, analytical, detail-oriented and operationally-focused
Exceptional communication skills including ability to take an independent stance when interfacing with cross functional stakeholders. Demonstrated focus on being able to translate data and metrics into predictable, value-add business insight
Ability to effectively manage priorities across the organization and adjust as needed

Sales Operation Manager Resume Examples & Samples

Build 24 months sales plan
Work closely with supply chain/planning team to ensure the sales plan being well implemented at weekly, monthly base
Monitor Sales forecast accuracy
Set KPI for front sales team
Run bakery gap closing meeting at monthly base
Prepare bakery monthly sales meeting
Set up target at Wechat platform to sale and distribution and monitor the progress
Manage distribution agreement
Participate in yearly Budgeting process
Work with PM to develop/update 3 year plan
At least 5 years of sales operation, demand planning
Independent & work well with minimum supervisory
Bakery industry experience (preferable)
Fluent written and spoken mandarin and English
Very strong communication skills externally and internally
Strong problem solving capability on distributors network and channel management
Computer skills (ppt,excel.etc)

Sales Operation Specialist Resume Examples & Samples

Own and manage salesforce.com Platform, including leading critical initiative to drive improvements to salesforce.com for the business
Improve and manage the Orders Booking Platform (OBP)
Ensure continuous and effective market knowledge sharing with the front line of the business to provide the leadership team, including the VP, with market insights, to inform strategy and advise direction
Manage ad-hoc functional initiatives

Regional Sales Operation Supervisor Resume Examples & Samples

At least 2 years working experience in FMCG Industry, involving Data analysis, Financial Planning, Sales Communication & Project Coordination
Strong Communication & Coordination Skill
Strong Microsoft Office skills, especially in Excel skill
Good English language in writing and translation

Regional Sales Operation Supervisor Resume Examples & Samples

Above bachelor degree in university, clear understand of FMCG company especially in sales admin management
At least 5 yrs sales admin management experience in FMCG industry, good understanding and knowledge at sales admin budget control, Sales admin management strategy design, standard set and process design and improve
Good communication and coordinate ability, detail and logical mind
Expert at MS-Office operation
Master of English ability both of oral and written

Sales Operation Manager, Amazon Devices Resume Examples & Samples

Plan and execute new product launch and/or promotion
Ensure the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports, or assist in the development of new reporting tools as needed. Implement enabling technologies to the sales organization
Ensure execution of unique aspect of contract if any
Collaborate efficiently with internal teams to achieve initiatives and goals
3+ years of relevant work experience in sales operations, ecommerce, and retail with consumer electronics or high-tech products
Advanced analytic, simulations, and reporting skills
Excellent verbal and writing communication
Masters of Business Administration (MBA) degree
Strong desire to exceed expectations and strong interpersonal, written, and oral communication skills
Solid organizational, project management skills, and information technology aptitude
Experience with process improvement and defect reduction
Experience dealing with large scale businesses

Sales Operation Manager Resume Examples & Samples

Area Ownership of aforce , including data stewardship and ticket resolution with Global Team. Coordination of all tool activities. Support and maintain aforce for the Area that aligns with global standardized support system. For Area, capture and prioritize investment needed to address issues or new enhancements. Enable aforce as the System of Truth for prospective business opportunities
Collaboration with Regional aforce leads (educate and teach best practices)
Support implementation and adoption of the Sales Cadence Process across the Area by tracking, monitoring & reporting on KPIs using dashboards or other intelligence available to drive accountability, enable effective root cause analysis and identification of best-in-class practices
Work with Area Marketing and Area Service to ensure full alignment with Sales Cadence, thus enabling an effective and efficient IBP Commercial Management Process
Drive Area Monthly IBP Commercial Management Processes to ensure establishment of “One set of numbers”. Ensure clear transparency to Acquisition and Value Expansion opportunity plans which will enable sustainable and predictable delivery on IBP / LBE commitment at District, Country, Region and Area Level
Report on month to month changes in Area business and market dynamics, outlining potential opportunities and vulnerabilities
Ensure timely and effective communication and close-out of key decisions made, elevations and action items arising from the Area Review Process
Working with Commercial Excellence Team at Area and Sales Operation Teams at Country / Region Level to identify process or learning gaps. In turn work with relevant Stakeholders to identify improvement plans. Establish appropriate metrics to monitor and support flawless execution
Success in this role is measured by Area sales, margin and EP goals. Key measures will include aforce adoption / usage completeness & accuracy plus effectiveness Sales Cadence adoption & effectivness, pipeline transparency, Acquisition and Value Expansion win rates, integration effectiveness and IBP forecast accuracy
Minimum of 3-5 years track record in the diagnostic industry with an emphasis on commercial management in diagnostic and/or medical device business
Must be team orientated, analytical, highly organized
Extensive experience as program / project manager
Results Driven - confident, thrives on hard work and consistent challenge, and is quick on his/her feet. Monitors quantitative progress measures and acts quickly on deviations from plan
Must have demonstrated ability to operate within a Cross Function Team
Demonstrated business analytical capabilities and track record of contingency planning with a Commercial Operations focus (preferable Sales Analytics and CRM Management)
Highly organized with strong communication skills
Demonstrated performance of influencing change
Results Driven - confident, thrive on hard work and consistent challenge

Director Sales Operation Resume Examples & Samples

Lead and manage the US Sales Operations team to enable all job responsibilities
Develop incentive compensation plans/models for Zoetis US sales forces (Small Animal, Cattle-Equine, Pork, Poultry, and Services)
Manage, administer, and operationalize all sales force compensation plans. Provide appropriate and timely field-based and management reporting of compensation plans, including financial accruals and Goal Achievement Reporting. Ensure financial and SOX compliance
Develop and administer appropriate training material for incentive compensation programs
Develop on-going assessment of the effectiveness of all field compensation plans
Manage determination of winners of annual award trip for top sales colleagues (President’s Circle). Liaise with Human Resources in maintaining sales colleague eligibility rosters
Develop effective and efficient sales force deployment structures for each of Zoetis US sales force and support (ie, Veterinary / Technical Operations) teams
Implement and maintain territory alignments and field force structures
Develop annual sales quotas plans/models for Zoetis US sales forces. Provide appropriate and timely field-based and management reporting of sales quota
Develop and maintain efficient sales crediting methodologies that determine the appropriate amount of credit for each direct/indirect sale for each of the Zoetis sales forces. Provide appropriate and timely field-based and management reporting of sales credit. Develop and administer appropriate training material to address the sales crediting process. Ensure financial and SOX compliance. Research sales crediting inquiries as needed
Design and manage the US reward and recognition programs for US operations colleagues. Liaise with finance to establish appropriate audit criteria and manage payroll feeds to ensure proper gross-up of all awards
Maintain product hierarchy structures for US Zoetis, including hierarchies for sales reporting, CRM, and Sales Incentive Bonus
Provide business level system ownership for key sales operations applications: territory alignment, sales crediting, incentive compensation, product hierarchy, and rewards and recognition. Liaise with ITS in recommending, testing, and implementing application enhancements as recommend by sales leaders. Maintain user access reviews consistent with SOX compliance guidelines
Liaise with customer database team in ongoing de-dup, cleanup, and maintenance of customer database to ensure consistency and quality of customer data utilized within US Zoetis
Maintain customer level sales potential and customer segmentation framework for US sales forces
Provide timely maintenance of customer species allocations for revenue recognition in SAP
Provide timely reporting of services revenue to US sales and services teams
Vendor Management: Ensure outside software vendors are meeting service levels and providing exceptional customer service
BS, BA in marketing, or business fields
Minimum 10+ years in finance or sales administration/operations support. Experience with compensation systems
Ability to lead and motivate a team of professionals
Demonstrated ability to organize and prioritize complex workload
Demonstrated computer skills in advanced applications of Access, Excel, and other enterprise BI reporting tools
Superior analytical skills. Ability to approach problems creatively and develop innovative solutions
Proven track record and strong positive recognition in previous roles
Demonstrated ability to partner with sales leadership in developing optimal sales force deployment, achievable goals, and impactful sales incentives to drive business strategies
Experience with SAP, Nice ICM, and Anaplan desired but not required
Superior customer focus and the ability to work with others to achieve personal and team goals

Sales Operation Lead Resume Examples & Samples

Support with customer data and territory assignment to sales teams
Coordinate with sales team to ensure correct assignment of territories and quality / consistency of customer records
Coordinate sales/ revenue forecasting as required by the management team
Ensure consistency and accuracy of sales data across platforms and teams within IBM
Proactive approach in resolving any incorrect information related to sales forecast, planning and territory assignment
Support sales team with pipeline hygiene and accuracy
Support sales management team by coordinating with sellers on strategic initiatives and actions
Coordinate with concerned team in allocating quotas to the sales team
Help manage IBM's incentive system for sellers
Periodic reporting on sales plan and sales forecast for the management team
Support the sales team with their day to day operational issues around planning, forecasting and sales execution
3 Years Sales Operations
6 Years Sales Operations

Sales Operation Executive Resume Examples & Samples

Support the Channel Operation Manager on the delivery of the quarterly plans
Translate data and insights into winning customer plans
Create presentation and support in presenting figures and forecast to multiple stakeholders
Identify risks and opportunities
Work with the Channel Operation Manager and finance co –pilot on recommendations for channel plans
Monitor and report on new launches, key sales activities and events each month

Sales Operation Analyst Resume Examples & Samples

Update, maintain and analyze daily, weekly, and monthly sales related spreadsheets and reports, including sales activity, install statistics, and order detail
Process quotations in Salesforce.com and perform margin reconciliation
Prepare for and attend monthly sales meetings - minute taking may be required
Handle customer and potential customer inquiries
Participate in inter-departmental projects as needed

Sales Operation Coordinator Resume Examples & Samples

Act as single point of contact for sales teams in supporting and tracking of pricing and configuration requests
May collaborate with Sales and Finance to create non-standard deal documentation
Accountable for the whole Order Management cycle (ordering, submission, monitoring, delivery and tracking of order related information)
Coordinate with Logistics to relay shipment and delivery information as well as tracking of shipping
Interaction with customers and channel partners as required
Preparation and updating of Forecasts
Creation of business relevant reports and analysis by using all available tools

Sales Operation Analyst Resume Examples & Samples

Continuous follow up of main sales KPIs to identify opportunities and potencial risks in order to support decision making process
Responsible of the SI & SO Annual Contract construction of the Modern and Bolivia Channels
Full ownership in preparation of reports, analysis, understanding commercial aspects of the business, key drivers and draggers, GTN per Channel, Customer and others on timely basis
Ad hoc analysis as may be necessary
University graduated in Economy, Industrial Engineering, Administration
Knowledge of sales performance analysis
At least 3 years of experience in Financial Planning, Strategic Planning or Commercial Planning
Big data management/Analysis
Advanced Microsoft Excel knowledge
Intermediate-advanced English knowledge

Sales Operation Specialist Resume Examples & Samples

Sales Performance Reporting
Financial Modelling Budgets - Prepare cost assumptions for incremental gap plans, partner incentives and promotions. Report & track progress
Incremental gap plan results - Quarterly Post Mortem reviews
Partner Performance Dashboard (Quarterly / YTD)
FX Analysis - determine markets where currency fluctuation impacts partner pricing
Troubleshoot Reporting Issues
Business Analytics
Support channel effectiveness by analyzing sales & technical proficiency
Manage Ad hoc requests, strategic reporting and analysis
Provide data for decision making purposes
Recommend improved processes and procedures for the management and administration of sales systems and processes
Work with global sales operations team to create and implement regionally-sound business and system processes
Support implementation of channel programs and tactics with the geo-based teams
Legal Contracts (NDA’s and Revenue Generating)
Territory coverage, accounts set up, assignments requests
Request and monitor system enhancements (Salesforce), and participate in UAT

Sales Operation Manager Resume Examples & Samples

Process and analyze the market intelligence information to provide market plans
Build a holistic business view on sales funnel and key sales cases for Nokia on region level
Drive the sales funnel process guidance, alignment and development on region level
Drive the Order Intake forecast and Risks & Upsides management process, alignment and development on region level
Co-ordinate the Key case process & prioritization on region level
Support the Customer Operations region management decision making
Guide planning & harmonization of planning processes (LRF&STP) and target setting together with F&C on region level
Support the cross BG business analysis, special projects and best practices sharing on region level

Sales Operation Supervisor Resume Examples & Samples

Over 2-years work experience in sales execution improvement or relative experience
Good communication and coordination skill
Good team management and engagement skill
Good project management skill
Excellent in MS Office skills, especially Excel & PowerPoint

Sales Operation Manager Resume Examples & Samples

Manage a global sales capability management program across Healthineers to implement a data-driven, structured and systematic CRM (sales and marketing) process in the local organizations
Drive global projects to define common sales process standards together with local organizations in key business aspects like retention management, coverage planning, sales conversion management etc
Provide transparency into global customer base for Business Areas and regions by leveraging global CRM programs and data
Organize and develop global support material and strategic recommendations with respective functions as well as analyze locally generated data for global usage in strategic decisions
Drive local teams in countries to implement, lead countries to leverage initiatives to gain strategic advantage, and anticipate and resolve potential obstacles
Identify opportunities and best practices to drive extended usage of existing customer management initiatives in all areas / functions in local and global organization
Strong communication skills to align and drive international projects
Strong project management skills and ability to lead projects in different geographies
Ideally, should have experience in working with multinational teams and/or different countries and cultures
Proficient English plus an additional foreign language is preferred
MBA or other Business degree desirable and/or experience in business consulting
A significant part of this experience should be in the field of medical technology with Market / business / customer experience in imaging and/or diagnostics
CRM / Sales / Marketing knowledge & experienceDrive the development, analysis and implementation of leading-edge customer management improvement projects in Siemens Healthineers and lead country and region roll-outs. Focus on global CRM programs like Installed Base Retention and Climbing the Customer Ladder to improve effectiveness and efficiency in all customer oriented processes and drive growth and profitability in the organization. Track and monitor progress and support countries/regions in implementation
CRM / Sales / Marketing knowledge & experience
LI-LRP

Sales Operation Manager Resume Examples & Samples

Manage day-to-day supply chain operations for digital device In-direct retail channel in China
Manage collaborative planning and forecasting process for China retailer
Ensure seamless order management and reseller level inventory allocation process for maximizing retailer in-store availability
Work with operations to ensure predictable, accurate, and consistent delivery of product to the customer while maintaining ship caps
Be a focal point for exception handling and escalation, and work with various stakeholders to arrive at the best possible resolution on issues for both short term and long term
Work to continuously drive operating costs down
Collect data on existing processes, analyze it with statistical software to discover areas of defects or inefficiencies, and define project opportunities for improvements in the process area
Ensure seamless order fulfillment and customer experience for customers using subject matter expertise in fulfillment, inbound and outbound logistics, and overall supply chain systems
Ability to undertake contract negotiations with third party service providers under the guidelines of CN/US senior leadership
Define and manage execution of projects to optimize supply chain and operations processes - from inception through delivery - leveraging functional knowledge of supply chain architectures
Utilize Six Sigma and Lean practices to optimize supply chain and operations processes
Travel 10% of the time
Bachelor’s Degree required or equivalent combination of education and experience
Minimum eight (8) years relevant work experience in a sales operations management or supply chain roles in a large multinational consumer electronics environment
High-level leadership and decision-making skills
Ability to motivate, influence and train
Good verbal, interpersonal and written communication skills - both in Mandarin and English
Knowledgeable in retail / account management / sales & operation / instock / logistics / warehousing / 3PL management
Strong leadership, problem solving and decision-making skills
Program management in supply chain and operations
Proven track record implementing quality programs with spirit of continuous improvement
An MBA / Master degree is preferred
Experience in warehouse operations and Logistics
Experience negotiating 3rd party logistics contracts
Experience using Six Sigma or Lean practices to optimize supply chain or operations processes
Proficiency at leveraging precious resources

Senior Sales Operation Executive Resume Examples & Samples

Degree holder in discipline related to business management or sales operations
Minimum 3-5 years of related industry experience
Knowledge and working experience on customer service, order fulfillment, logistics, material planning and scheduling will be an added advantage
Ability to communicate in both English and Mandarin is mandatory

PG Sales Operation Internship Resume Examples & Samples

An undergraduate student pursuing a degree in engineering or similar degree is required
Minimum GPA of 3.0
A solid working understanding of Microsoft Office applications
A willingness to work hard, learn, and think outside the box
Local student only
Experience in Tableau

Sales Operation Specialist Resume Examples & Samples

Ensure report accuracy via a reconciliation process
Engage with distributors where discrepancies have been discovered
Perform UAT for Model N new feature releases to ensure a smooth transition
Customer Master Data maintenance and custodian to ensure data integrity
Ensure data between systems are reconciled
Support the team lead to ensure completeness of information
Follow up key initiatives of the team leader
Project management on ad hoc projects
Assist the team leader on KPI report
Validate and reconcile reports to ensure data consistency and accuracy
Support business analysis and sales performance analysis
Distributtors’ rebate program support

Sales Operation Analyst Resume Examples & Samples

Monthly claims processing for a large volume of distributors which includes analyzing and resolving errors to get the chargeback claim validated and released for payment
Operational relationship with assigned distributors to reduce errors, improve data quality and improve overall processing time
Ensure all necessary written documentation is available and updated to support chargeback transactions in the event of an audit
Involvement in activities that ensure that chargeback team is ERP ready
Minimum of a Bachelor degree or higher from an accredited institution
Experience as an Analyst working in chargebacks, pricing, contracts and/or finance
Minimum of one (1) year of experience working with data and having direct contact with the distributor
One (1) year of experience within a Business Services is preferred
Existing knowledge of chargeback claims processing and order management systems and/or demonstrated ability to learn and apply systems knowledge
Strong organizational, analytical and time management skills
Awareness of LEAN processes
Ability to effectively manage high volume of work on a monthly basis

EMR Sales Operation Management Resume Examples & Samples

Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies
Typically 4-6 years of experience in a business related function, preferably finance, accounting, or compensation
Advanced communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
Solid understanding of internal business processes and policies

Sales Operation Resume Examples & Samples

Validate & process consulting order in system (CRM)
Consolidate final order package with documentation required (approval/PO/email agreement) for Order Processing
Ensures timely/accurate submission for setup in SAP
Follow up with pursuit leads for information required for the sales
Update sales log, project and backlog
Set up & maintain project status in system (SharpOwl)
Submit billing request to Order validation team for completed project
Provide general support to the Sales Business team
Generate project update report
Support the Snr FP&A COE Manager on ad hoc project as required
Sound communication skills : both written & verbal
Highly-developed attention to detail, accuracy and efficiency
Good computer skills on Excel and Microsoft word
Knowledge in CRM, Sharp Owl, SAP would be advantage
Sales support/Order management/Accounting/Finance backgrounds
Fresh graduates are encourage to apply
LI-DZ1

Sales Operation Analyst Resume Examples & Samples

Optimizing value proposition for customer market segments based on price elasticity, customer profile, and operational costs
Working with sales team leadership to provide timely and accurate insight into their customer base to maximize growth
Improving visibility of key metrics by developing daily and weekly performance reports
Measuring and executing various customer lifecycle / CRM events and capturing customer contact and profile information
Identifying and implementing new business intelligence technologies to improve communication and access to key metrics
Analyzing customer and sales data to make recommendations to improve efficiency and profitability
Proficient in MS Excel
Basic understanding of relational databases
Knowledge of Access and Crystal Reports
Good communication skills and the ability to work closely with a variety of individuals
Ability to self-manage and prioritize job tasks
Capability to maintain confidentiality of sensitive data
Ability to thrive within a team atmosphere
Strong analytical thought process

Regional Sales Operation Manager Resume Examples & Samples

Provide strategic guidance to the Business Acquisition Team (BAT) in the development of regional strategies, sales account strategies, and support the preparation of Transactions Approval Process (TAP) presentations, financial analyses and responses to Requests for Proposal (RFP), Letters of Intent (LOI), and Memorandums of Understanding (MOU), etc
Act as the chief of staff for the Vice-President, Sales to formalize the regional order intake forecasts and define annual order commitment (including governance and highlighting gaps if/as required)
Lead and facilitate weekly Regional Sales Meetings and organize quarterly Business Plan Reviews
Be fully aware of the status/key issues of each campaign, and provide guidance in strategy and management meetings
Communicate campaign status and coordinate priority setting of key issues among BAT team in order to expedite closure of transactions
Act as Bombardier representative (host) on behalf of Sales for Customer visits to Toronto and Mirabel
Communicate & correspond directly with Customers on behalf of Sales Directors and senior management
Gather and analyze information and promptly respond to various ad hoc sales related requests
A degree in Business, Engineering or equivalent
A minimum 4-6 years of experience in an aerospace related business acquisition environment (i.e. Sales, Marketing, Contracts, Finance)
A relentless drive to improve processes & communication and to build superior relationships
The ability to lead and drive teams to meet specific company and departmental requirements
The ability to influence all levels of management without direct reporting responsibility
The proficiency and working knowledge of Microsoft Office
The knowledge of overall company policies, systems, and procedures
A strong oral, written and presentation skills
The desire and ability for occasional travel
A post-graduate degree (MBA, PMP) are an asset
A passion for aviation

Sales Operation & Business Intelligence Analyst Resume Examples & Samples

Will work closely with business partners and stakeholders to develop and maintain reports and dashboards within the CRM platform (salesforce)
Will own CRM data maintenance, integrity and improvement process along with all documentation and training for Salesforce.com, Business Objects and other sales automation and reporting tools
Analyze sales trends, performance, develop and produce performance metrics, dashboards and operational measure to identify areas of improvements and drive resolution
Gathers business requirements and recommend process improvements and changes to the Sales systems and processes with outcomes tied to revenue gains
Does KPI reporting for senior management/monthly reviews including sales forecasting, sales target attainments, pipeline size, velocity and win rates
Provides necessary sales compensation analytics and support during the compensation design process including collecting and validating compensation performance, providing data to conduct analytics, creating financial models for SIC plans, and performing allocation exercises
Delivers accurate and timely Sales Compensation reporting to the business unit sales management and sales representatives
Data integrity and governance for sales systems; work closely with business, functional leaders and IT resources to support data integrity efforts; data cleanup, restoration and establishment of operating systems to maintain data over the long term
Bachelor’s Degree preferably in Business Administration or Finance
Minimum 3 years hand-on experience in an analytical role, preferably in industrial manufacturing or chemical industries but not required
Performing detailed analysis of data sets and have a demonstrated ability to synthesize information into actionable insights
Demonstrating extensive knowledge of Microsoft Excel; must be able to perform complex functions within excel in order to manipulate and calculate data for analysis
Working knowledge of CRM systems (e.g., SalesForce, SIEBEL, SAP)
Working in a dynamic, fast-paced environment under time-sensitive deadlines
Attention to detail, reviews work, has little errors and strong critical thinking/problem solving skills
Maintains high standards with regards to responsibility and accountability, and demonstrates the ability to overcome obstacles
Proven analytical and interpretation skills
Results-oriented - possesses the ability to take action and implement effective solutions in a timely manner
Highly organized with the ability to manage multiple workstreams simultaneously
Worked in sales operations or sales support functions
Proven self-starter who proactively seeks opportunities to assess challenges and communicates findings; high level of intellectual curiosity
Decisive and logical at thoroughly evaluating issues
Excellent planning, execution and project-management skills – a doer by nature
MBA desired but not necessary

Sales Operation Leader Resume Examples & Samples

Manage and track the order from vendor and develop the monitoring system
Monitor the import process and make sure we can receive the good on time
Run the regular report and analyze this follow item in the way to make a good business forecast
Minimum experience : 3-4 years
Background : preferably from logistic or freight company
Stationed in Jalan Panjang Jakarta
Minimum education : Bachelor degree

Sales Operation Specialist Resume Examples & Samples

Provide a timely report about the gathered overdue pending renewals for global, non-global, and corporate deals
Knowledge on Microsoft Office programs
Knowledge with Salesforce.com
Finance background, preferably with prior experience of the finance industry in a similar role
University / College degree is a must, with 1-2 years post education professional experience
Fluency in English and Japanese is a must
Strong organizational skills with the ability to multi-task
Proactive personality

Sales Operation Specialist Resume Examples & Samples

Support CoE sales operations needs
Develop, own, and maintain regional processes for sales management metrics, analytics, and reporting to drive growth – be the ‘keeper’ for the operating plan including commitments, orders & convertible orders
Ownership of region dashboards
Share best practices with other team
Support Drive key initiatives across the region
Lead implementation/improvements of commercial platform tools such as SFDC etc
Key contact for tracking of Sales Incentive Compensation programs
Coordinate and support customer events and roadshows to make sure all activities are prepared and delivered on time, on specification and on budget with expected impact and results
Organize and support internal meetings and workshops
Prepare/translate agreements, business correspondence or other materials to ensure smooth sales process
Order and manage promotion materials and gifts for sales activities/events
Maintain install base by coordinating with product management team and sales team; update the MDM system data as needed to keep integrity of data in different channel
Bachelor's Degree in Marketing or Business from an accredited university or college&nbsp
Good interpersonal, communication, presentation, and facilitation skills
Ability to handle multi-task and time management
A highly motivated "self-starter" who is goal oriented

Sales Operation Manager Resume Examples & Samples

Owner for Revenue Forecasting and Revenue gap closing processes for EMEA non-Automotive
Perform sales trends analysis. Define and deploy key gap-closing actions in the field
Establish bi-weekly sales view based on input from the field
Drive corrective actions with the Sales MT to ensure the Region meets its short term financial commitments (e.g. quarterly closure)
Support Sales management team with analyses for strategic reviews
Drive actions between Sales and BL to ensure NXP is set to meet its long term ambitions (e.g. budgets..)
Serve as the primary interface to Supply Chain Management organization (SCM) to ensure closed loop process between Sales and Supply chain
Key activities: Rolling Financial Forecast; Revenue gap-closing; Design Win reviews; Business analytics; Resource planning; Long term revenue planning

Repairs Sales Operation Internship Resume Examples & Samples

Lead data collection & analysis, establish dashboards in support of decision making
Strategic execution .. deep dive & report out on specific segments and/or markets
Organization of calls, meetings with sales, account managers and sales directors in the region
Master level - Engineering and/or Business School
Good understanding of the energy markets, energy industry and technologies
Business management knowledge
Excellent verbal and written skills in English
Ability to work with IT to implement and maximize benefits of new software platforms
Open, but independent personality with the ability to spearhead small project teams

Sales& Operation Director Resume Examples & Samples

1) Own the end-to-end S&OP process and act as the thought leader who will implement and lead a sustainable and global best-practice process that includes all key functions
2) Lead and facilitate all S&OP meetings both with cross-functional teams and with the most senior level of executives to drive decision making and align on the monthly, quarterly and long term consensus forecast. Participate with other senior managers to establish strategic plans and objectives. Makes final decisions on operational matters that ensure supply continuity and drive forecast consensus
3) Build and maintain all materials required for the S&OP process including presentation materials, data driven reports, marketing and field related inputs, and demand and supply plans. Manage monthly deliverables across functions to ensure the timely communication of information in support of the S&OP process
4) Facilitate the review of S&OP plans vs financial plans and reconciling changes and/or gaps between new priorities, demand, supply and financial targets
5) Evaluate the impact of key changes, risks and opportunities and develop scenarios considering trade offs that drive overall business performance
6) Work with cross functional collaboration and alignment on key business recommendations and decisions throughout the S&OP process
7) Document ongoing S&OP assumptions, new or changing assumptions, decisions made, decisions required and action items throughout each cycle
8) Model, interpret, and report key end-to-end analytics and metrics to drive alignment, accountability and continuous improvement across all areas of the business
9) Promote ongoing continuous improvement and evolution of the S&OP process
10) Manage the launch, training, and utilization of new S&OP software
11) Oversee global supply planning and manage supply chain resources and staff for global growth
12) Support ad-hoc analytical inquiries, review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results for consumption by cross-functional teams
5-10 years’ experience in Forecasting, scheduling, inventory planning, Supply Chain, Manufacturing, Production Planning, Sales planning and in managing multiple product lines within global organizations
Must be an excellent cross-functional collaborator and a thought leader in S&OP, analytics, business process and continuous improvement
Must possess the confidence and business acumen required to lead cross-functional working sessions and presentations to senior leaders
Self-directed and possess a sense of urgency
Comfortable working in a fast-paced, high-growth environment. Self-motivated and able to drive results quickly
Project and/or product management experience in leadership roles. Transparent in approach with a strong process-centric background
Expert ability to quickly assess situations, identify root causes of issues, generate multiple ideas and solutions, and make sound decisions
Excellent communication skills in both Chinese (Mandarin) and English and proven ability to build strong relationship to influence cross functional teams
High proficiency in forecasting tools, regression analysis, advanced supply chain techniques, Excel, and Powerpoint
Experience with ERP and SAP software, business intelligence tools & business analytics software
Advanced organizational and leadership skill to lead multi-divisional activities, analyze large volumes of information, evaluate and resolve complex issues in rapidly changing environment
This role has substantial amount of executive leadership interaction and must be able to build, promote and defend a strategic and tactical recommendations

Sales Operation Manager Resume Examples & Samples

Optimizes relevant operational metrics (revenue, gross margin, operating income, utilization, client satisfaction and opportunity pipeline) through the effective implementation, management and execution of one or more complex operational processes and procedures
Provides management information on area of responsibility
Owner of Revenue, Project Profitability and Sales Force Effectiveness reporting and management for the Business Unit
Ensures that Master Data maintenance is performed on time and accurately for Business Line reporting
Design and improve incentive plans (for Sales, BD and Tech teams) with global teams yearly, implement locally with HR, publish transparent tracking with local teams and calculate SIP and confirm BD incentive plans with countries with Business Unit
Leads Commercial Operations preparation for quarterly performance reviews with IMS Leadership and provides executive reports to BU management team on local key potential issues and analysis and trends on specific areas
Understands functional strategy, markets and goals and translates those into proactive operational plans to enable successful achievement of business results
Drives and leads the effective implementation of operations initiatives such as infrastructure projects and systems migrations
Proactively works to remove issues hindering the implementation of operations initiatives ensuring coordination between local and global operations teams
Coordinates operations activities with other functions including service, consulting, business lines, IT and sales
Actively contributes to operations initiatives throughout region making recommendations, defining how local issues should be addressed
Coordinating acquisition integration support to ensure alignment
Bachelor’s degree or equivalent and a minimum of eight (8) years of Finance Planning and/or resource management experience
Excellent written and oral communication in Korean and English
Salesforce.com management experience is preferred
Skillful at MS office

Sales Operation Super User & Price Management Specialist Resume Examples & Samples

Minimum 5 years of sales support experience
Very good understanding of the Sales to Order, Truck Sale Processes and CV360
Ability to coordinate internally to implement processes and systems
IT systems exposure – preferable
Good interpersonal skill, communication skill, problem solving skill
Knowledge of product and segmentation
Understand logistics business and customer behaviour
Good command of written and spoken both English and Thai language in business level
Very good in MS Office, in particular MS Excel and PowerPoint

Junior Sales Operation Analyst Resume Examples & Samples

Preparing sales reports to Sales Managers and Master Distributors for in-market execution (Sales KPI’s: Sell in, Sell out, Inventory, coverage, displays racks, 5P’s, productivity, Out of stock, Perfect Store KPI’s, strike rate, phasing follow up) to be implemented in Exports's top markets
Manage the whole chain for delivering key information from the master distributors source until transforming them into sales reports and sales processes for Business Intelligence, RTM & Technology and Sales Administration
Ensure & Monitor the standardization for sales reports and sales processes according to Sales Operation Framework and the RACI behind it
Support the Sales Technology and Business Intelligence Pillars
Manage RTM and Sales Technology indicators to improve reports
Supporting Exports's IBP process by updating NR historical trends by category & brand in the internal forecasting models, updating sales mix based on historical sales and completing the IR files by category
Key support during Exports's annual pricing process in Q1, downloading and preparing pricing data bases and completing the final pricing upload files to be sent to Master Data for processing
Support on Exports's ad-hoc pricing analysis from commercial initiatives (low complexity), performing margin analysis, obtaining the required approvals and preparing the upload files to be sent to Master Data for processing
Support on Exports's Price List Update Process, downloading pricing data bases, preparing final templates by customer including specifications and key information by SKU to be shared with business developer managers to be distributed to business partners in a timely manner
Desired, bachelor degree in Business Administration/ Industrial Engineering/ System Eengineering
Previous experience in Commercial Area (Sales Analyst, Business Intelligence, or similar)
Strong experience managing sales KPI's and Information Systems Datamart & SAP in commercial departments.(3 years)
Intensive use of Excel Spreadsheets, presentations and any other information analysis software. (2 years)
Fluent English Level

Sales Operation Analyst Resume Examples & Samples

Responsible of the SI & SO Annual Contract construction of Traditional Trade Channel
Responsible of the follow up of main Commercial Initiatites (Contests)
WACAM support of main processes
Economist, Industrial Engineer, Administrator
Big data management
Analytical Skills, self-starter with proactive working style

Senior Sales Operation Analyst Resume Examples & Samples

Reporting, via Salesforce reports & dashboards, MS Excel and Tableau by manipulating, analyzing and presenting data to all levels of leadership that provide feedback on the sales and marketing organization performance
Work to identify reporting requirements and maturation from excel to automated BI tools (Tableau / OBIEE)
Data Collection, Identifying, analyzing & forecasting pipeline / existing opportunities for HPS using Salesforce / OBIEE / Siebel Analytics data mining tool
Preparing variety of management reports would be the key deliverable and acts as a thought partner to management during the design and consumption of reports and analysis
Recommend and pursue process improvements to improve usefulness and accuracy of orders data
Identify improvements in IT tools / processes to drive efficiency
Ensure orders tie out to HFM (Hyperion Financial Management) statistics, enforce orders deadline compliance, and follow up on late data. Process corrections in the orders database, SIP, for identified errors and omissions
Supports the annual sales planning process by providing analysis, and gathering inputs
Working with the SIP team and Sales Leadership to facilitate and improve SIP administration
Support Branch and Channel organizations ensuring efficient and smooth flow of information
Support sales operations initiatives as requested and respond to all ad-hoc requests in a timely manner
Demonstrated experience with Sales CRM (Siebel, Salesforce) ; Advanced knowledge of excel tool is a must
Working knowledge on Tableau is a must
Preferred knowledge of Hyperion HFM and Xactly
Minimum of 5 (five) years of sales operations experience
Experience in business reporting and data visualization would be an asset

Sales Operation Manager Resume Examples & Samples

Develop clear and agreed metrics, provide regular assessment, facilitate business review of HK performance and drive efficiency improvements on key metrics
Ensure operational excellence and efficiency across Segments, looks for opportunities to drive scale in organization for productivity improvements, continually drives standardization on operating models and processes towards a cost effective model
Ability to use influencing and informal leadership skills to drive the direction of discussions toward a positive outcome
5+ years of experience in Operations, Sales, Strategy, business development
High energy, excellent judgment
Capability to influence senior executives through strength of ideas and personality
Strong communications in both English and Putonghua
Strong presentation and Excel skills

Sales Operation Specialist Resume Examples & Samples

Support Sales team, work with CSR team to make order process smooth
Help the team to conduct order status tracking
New information set up, including new products, new sales rep and new dealer
Manage goods return and exchange process
Follow up complaint process and help to confirm credit from factory
Manage consignment process
Participant dealer inventory management/ dealer portal management
Routine operation job including
Excellent problem solving, organizational, communication, analytical and teamwork skills
Strong communication skills and attention to detail are essential
Troubleshooting and problem resolution
Expert in MS Excel, Word, PowerPoint and Access
Excellent verbal and written English is plus
Bachelor degree required and/or equivalent experience

Sales Operation Coordinator Resume Examples & Samples

Proposals & Proofs (25 hours per week)
Employment with Eurofins desired but not required
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Minimum of 10 years’ of experience in lab sales or customer service

Director, Inside Sales & Sales Operation Resume Examples & Samples

Own and execute CRM process
Four-year degree in Marketing, sales or related field, Master’s degree preferred
Knowledge of SalesForce.com
Prior AFI sales experience preferable
Knowledge of the AFI sales organization, structure, and priorities
A minimum of 3 years of Strategic Sales experience
In-depth knowledge of long-range and operational planning techniques
In-depth knowledge of customer types, roles, wants, needs and the business and financial drivers

Sales Operation Manager Resume Examples & Samples

To work as-one with the Global Account Manager, GAM, of a Strategic Account to manage the GAM’s administrative tasks. These administrative tasks include: entering the unconstrained forecasts into Demantra, completing revenue risk assessment to determine the QE actual revenue, ensure product is being pipelined to hit the desired revenue number, ensure hubs are being managed efficiently, ensure we are updating the Account’s and CM’s systems on time and accurately; and responding to proposed allocations. Ensure Finisar is providing the same information to the account and their CM; and if there are differences the differences are clearly explained
This person needs a detailed understanding of all the Account’s and their CM’s systems. They need to be able to form relationships internally and externally and drive issue resolution. This person needs business acumen to drive revenue growth. The position is not data entry. It is not entering orders into the Finisar system. This position is identifying issues and opportunities and solving them creatively to grow Finsiar’s revenue. Strong oral and written communications skills are a must
This person must be prepared to travel Quarterly to Southeast Asia for the first year in the position and subsequently twice per year. The purpose is to build relationships and improve communication with the CMs, Finisar Inside Sales and Finisar Planners
Revenue Management
Enter unconstrained revenue into Demantra at least monthly or as needed. Revenue forecast meetings with GAM minimum once per week or as needed
Allocation management
Manages upsides, or downsides, for the Key Account as their forecast changes (due to allocation this is a daily exercise)
Is the key point of contact with the Key Account Supply Team
During the End of Quarter work with GAM, DP and management to project an accurate QE revenue assessment
Submit the Quarterly Pricing into the Account’s system (accurately and on time)
This is a new system that needs to be managed daily
Allocation Management
Tracks all products on allocation and our commits to Key Account and CM
Provide spreadsheets to the Key Account and CM to manage weekly shipments for each product on allocation. Meet with Key Account Supply Team to review on an as needed basis
Works with PLMs and Planners to maximize allocation
Strives to ensure that the reference for communication is the backlog, not an excel file
Shortage Management
Works directly with local Key Account Supply Team on all shortages, including allocated products
Works with PLMs, Inside Sales and Planner to ensure timely delivery and expedite dates
Takes time to understand the constraint and can communicate externally with the appropriate rational
CM Interactions
Takes ownership of the hubbed inventory in external hubs and at CMs
Study usage and develop tracking/communication vehicles for escalation should usage or split not run to forecast or award
Analyze inventory pull trends to ensure that the Hubs are filled correctly to maximize Finisar business
Interact with CM to ensure that Finisar is best placed to take advantage of any shortfall in supply from Finisar’s competitors
Responsible for building relationships with key planners and buyers at CM
Ensures with Inside Sales all external hubs are audited once per year
Ensures that any aging inventory is consumed unless there are business reasons to delay the consumption
Able to gain competitive information which helps Finisar plan and execute sales strategy
Issue weekly report on Revenue outlook for the current quarter, highlighting codes that are running above or below forecast
Works with Finance to resolve all issues in accordance with Finisar procedures
Outstanding payments
New ship to addresses
Compliance to payment terms
Discrepancies in invoices and the expedition to resolve and get paid
Ensures corrective actions are implemented to prevent the same error again
Key Contacts
Key Account Supply Team– all shipments
Key Account CMs – Escalation contact. Jabil’s primary contact is Inside Sales. It is important this person have a relationship with GSM and Jabil so that the same message is being communicated
Drives Finisar Reponses to Key Account requests for: Business Continuity Plans, Conflict Minerals, RoHS compliance, Sub-Component Management, Disaster Monitoring etc
Ensure we are using all Systems correctly and that they are in sync
All system issues need to be owned and resolved by this person. - They need to verify that Finisar is entering the proper data into all systems and that Finisar is in compliance. This will reflect in Finisar’s Supplier Review Score
Contract Management
Responsible to implement new hub agreements in accordance with Finisar Hub guidelines
Ensure Finisar operates in compliance with the agreed upon MPA
Manages any requests for contract updates from a CM
Quality - Track all RMAs
Develop a tracking/communication vehicle, and update/distribute weekly
Work with FNSR RMA team to ensure that RMA Request information is complete and detailed. FV turn-around-time is met, or delays are communicated in advance. Produce the monthly DPPM reports from the Quality Data Base
Customer Service Focused
Wants to delight the customer (both internal and external). Ensures that requests are fully understood and responded to in a timely and accurate manner
Effective communicator both verbal and written
Maintains a professional image
Works and interacts well with all levels of management Internally and externally
Creates positive respectful working relationships internally and externally
Upbeat positive attitude
Big Picture/Business Acumen
Understands the goals of the sales team
Is able to direct their work towards the strategies of Finisar
Time management and attention to detail
Able to prioritize work to ensure deadlines are met
Ensures that work is correct and on time
Pays attention to the subtle aspects of needs and questions
Takes ownership of job responsibilities
Motivates others to work well with team
Able to obtain answers
Self-starter with the ability to thrive in a high energy, interrupt driven environment
Energy, Enthusiasm, creativity, and spark
High level of productivity
Knowledge of Systems
Understanding of Oracle and can adapt to new programs within Oracle
Proficient at Word, PowerPoint, Outlook and Excel
Works effectively with other members of the team. Helps improve overall efficiency and customer service. Helps provides coverage for vacations
Customer Service or Sales Administration experience
Undergraduate degree preferred
Languages preferred – English is mandatory, Mandarin is advantageous

Sales Operation Manager Resume Examples & Samples

Provide a weekly cadence in forecast calls. This person would assist the regional managers in pipeline calls with their individual teams as well as conduct a weekly call in advance of the review call with global sales operations
Provide Complex bid support as required
Manage the region's Inkjet Garage: This includes tracking what printers are available for resale. What customer has the printer, what customer's are looking for used gear, etc. The intent is to develop a list of eligible accounts and available inventory and match supply with the demand
Review/release printer deals for the region in accordance with existing, established, processes
Act as Chief of Staff for the Regional Sales VP

Sales Operation Specialist Resume Examples & Samples

University/College Degree in business, English or related field
At least 3 years’ experience in business analysis and operation function in multi-national companies
Experienced on data management and reporting
Proficient on Excel, SFDC,
Work hard and passionate, quick learner
Good documentation skill
Fluent in both written and oral English

Senior Sales Operation Manager Resume Examples & Samples

Design, implement, and manage sales processes. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by Greater China CBT. Ensures planning, forecasting and budgeting efforts are appropriately integrated with other financial planning processes employed within CBT
Provide leadership to CBT account management teams, and counsel to BU leaders, in implementing CBT BU objectives that appropriately reflect the CBT’s business goals
Lead the design/ development of the back office system used in account management related operations, either work with internal resources (product / APD / AM) or customize off the shelf commercial solutions. Would expect this new system to significantly improve AM productivity and capabilities to service our eBay seller base, by automating many routine works, with end to end integration with CRM and Customer Support system. Will need to develop data analytics functionalities, such as standardized canned reports or ad hoc analytics capabilities, to enable / empower AM and eBay sellers to make intelligent biz decisions
Responsible for equitably assigning targets to different teams and ensuring CBT’s financial objectives are optimally allocated to all sales channels and resources through the quota setting process
Accountable for the timely assignment of Account Management targets/objectives
Audit BD and TSAM processes and results, to ensure compliance to existing polices. Report the results back to finance and HR for potential disciplinary actions
Partner with CBT BU leadership to identify opportunities for business improvement. Facilitates successful implementation of new programs by ensuring a well-defined efficient sales process is in place for launch. Fosters an organization of continuous process improvement
Prioritize investments in enabling technologies in support of sales organization productivity. Works closely with BU leaders and Product Director to understand BU and technology strategy. Recommends changes and enhancements to the company Customer Relationship Management technology platform
Responsible for the optimal deployment of sales personnel. Makes recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity
Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models
Work closely with BU leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. Aligns reporting, training, and incentive programs with these performance management priorities
Ensure sales reports and other internal intelligence is provided to BU. Develops new reporting tools as needed. Coordinates with BU leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
Working closely with BU leadership and Human Resources, establishes training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for seller management, and sales support roles
Working with Human Resources and BU leadership, designs sales incentive compensation programs that provide market-competitive pay, reinforce sales organization strategy, and align with business and sales organization objectives
Oversee sales compensation plan administration. Establish sales compensation program rules, policies, and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation

Customer Sales Operation Specialist Resume Examples & Samples

Collaborate with Sales, FAE’s and/or Marketing identify correct material to ship to the customer
End to end sample order management
Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery
Analyze forecast is entered to support demand
Proactively identify critical delinquencies and drive for resolution with supply chain to resolve
Proactively manage allocated quantities and drive bookings or release unused allocation
Evaluate forecast against backlog, shipment and supply to identify gaps to work with customer to increase billing
Understand excess inventory and work with assigned accounts to place additional PO’s and move inventory
Enter RMA’s
Collaborate with internal and external stakeholders to resolve issues
Achieve and maintain relationships with customer and sales management
Be the point of contact to drive and resolve sales operations issues
Hub Management (if applicable)
Perform timely invoicing according to customer consumption
Resolve logistical issues by collaborating with internal and external stakeholders
Accurate and timely forecast entry
Understanding use and perform accurate data entry of Ops Inventory Requirement line in APO DP
Once a quote is received proactively research to establish appropriate pricing to maximize revenue opportunities
Proactively follow up to understand status of existing quotes to understand reasons for lost opportunities
Drive to meet or exceed quote to book targets
Process stock rotations and price protections
Collaborate with internal and external stakeholder in order to maintain accurate forecast entry
Records
Maintain customer masters
Maintain account document

Sales Operation Specialist Resume Examples & Samples

Manage contracts including terms and conditions, administrative fees and membership verifications
Manage rebate process including rebate contract administration, rebate reporting and monthly fees
Provide inside sales support
Assemble and submit weekly sales reports to management
Complete administrative tasks in a timely manner
Achieves on-time payments of administrative fees to Pall Medical’s partner companies
Achieves rebate contract accuracy scores through hands-on management of JIT rebate process
Supports Key Account Managers in contractual negotiation process for new key account, IDN and/or GPO agreements
Assembles weekly sales reports for senior management
Serves as a backup to medical’s inside sales specialist through quote generation
Assists in the growth of contracted sales dollars for the key account team
Conducts quarterly reviews of contracted GPO membership rosters
Works closely with sales management team to keep current on sales reporting
3+ years of relevant administrative sales support work experience
3+ years of strong computer competencies including Microsoft Office (advanced functions) and SAP

Sales Operation Specialist Resume Examples & Samples

Set up and update sales operation processes and policies
Set up or customize e-platform to meet business requirements
Build up processes & database to generate management reports
Coordinate cross-function teams to resolve customer issues & complaints
Assist account application and coordinate account attribute related issue resolution
Support tender process, and issue tender documents as needed
Monitor pricing policy carrying out
Build up scorecards for sales and dealer measurement
Conduct operation related trainings to sales team
Compile sales handbook
Bachelor degree, majored in International Trade, Marketing, Accounting, Finance or Statistics
2+ years related working experience
Excellent communication skill; ability to interact effectively with people from different functions
Proficient at Microsoft Office software such as Excel, Word, PowerPoint etc
Detail oriented, committed to deliver the results
Fluent spoken and written English
Sales operation experience in multi-national company is preferred
Dealer management background is a plus

Sales Operation Specialist Resume Examples & Samples

Owner for implementation of new EMEA GSM 2.0 customer setup in NXP CRM systems (keywords: CACCs; TMMA; funlocs; POA+POS reporting)
Be EMEA go to person for Sales operations Processes. Build a repository of Sales processes trainings; Who- is-Who map; Regional Roles and responsibilities
Serve as the primary interface to Supply Chain Management organization (SCM) to ensure closed loop process between Sales and Supply chain in the Region
Contribute in definition of Sales incentive plan by pre-assessing desire granularity for Goals is measurable with NXP systems and will lead to flawless execution
Customer Master Data changes/Sales system approvals
Own EMEA DWIN Most likely forecast. Create data model for Disti DW projections and customer break out
Review/approve Customer Master Data changes
Support any reports on Sales coverage optimization
Support deployment of Long term revenue planning tool in the region (COD)
Maintain a sharp eye on best practices in the field of Sales Operation to continuously drive process improvements

Senior Sales Operation Analyst Resume Examples & Samples

Preparation of the renewal sales plan; ongoing alignment and analysis in Salesforce and Excel
Assist with Salesforce new process mapping, roll-out/training and adoption
Administer and support Salesforce Wave Analytics, including training of users
Support a global deployment of Salesforce with 200+ sellers spanning across multiple roles (field sales, inside sales, account management)
Work with business users to gather requirements for enhancements and translate the business needs into technical design
Investigation and resolution of technical issues within Salesforce.com, including proactive reporting, maintenance of open issues list, and follow through on workarounds and fixes
Collaborate with developers and IT team to provide direction and support where more advanced solutions are required, and assist with testing those solutions
Salesforce.com administrator certification (a plus)
2+ years in a Sales Operations Analyst role supporting sellers and sales management, or a sales analytics role
Certified Salesforce Administrator a plus; 1+ years salesforce.com administration experience required, with an understanding of Salesforce.com best practices and functionality
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Comfortable working in a fast-paced environment; well organized, and ability to multi-task
Strong interpersonal and relationship-building skills with ability to work with key stakeholders across the global organization
Strong communication (both written and verbal) skills are required
Proficient in Microsoft Office tools, especially Excel

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