Sales Operations Specialist Resume Samples

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G Stroman

Gustave

Stroman

92275 Ansel Avenue

Detroit

+1 (555) 361 1354

92275 Ansel Avenue

Detroit

Phone

p +1 (555) 361 1354

Experience Experience

San Francisco, CA

Sales Operations Specialist

San Francisco, CA

Murazik, Goyette and Cassin

San Francisco, CA

Sales Operations Specialist

Support Detroit Automotive Sales Team with daily administrative task i.e., qualifying incoming phone leads, processing purchase order confirmation, contract amendments; sample request, customer’s rebate, customer quotes, shipping and commission tracking for OVT Field Reps; as well as assisting OmniVision Field Reps with sample request and inquiries
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-352-585-2109,George.Rogers@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within
Manage the Sales Incentive Contest Points Program, coordinating with the management team on employee awards; tracking distribution of points and entering into vendor’s online redemption site. Provide quarterly redemption reports for tax purposes. Assist with quarterly communications
Work with sales and CSOM leaders on process improvements
Ensuring alignment of reps to managers for proper compensation of field sales managers who are on a manual compensation plans
Based on the signed contracts, provide Sales Coverage with opportunity management support including all aspects of the opportunity entry, cancellations for both new and renewal opportunities, act as point of control to ensure correct booking of sales revenues in Sales Force
Preparing weekly and monthly reports for company-wide distribution, as well as targeted weekly reports to sales management on rep performance

Philadelphia, PA

MSS Customer Sales Operations Specialist

Philadelphia, PA

Littel Inc

Philadelphia, PA

MSS Customer Sales Operations Specialist

Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery
Work in co-operation with internal and external stakeholders to make sure customer mapping is correctly set up in Micron system
Resolution to close within set timeline established
Contract data management in Quotelink and SAP
Backlog Management
End to end sample order management
Enter RMA’s accurately within set timeline established

present

San Francisco, CA

Senior Sales Operations Specialist

San Francisco, CA

Pollich-Von

present

San Francisco, CA

Senior Sales Operations Specialist

present

Provide Support to Sales Team and Management on Day to Day Basis and Manage selected Tier two customers
Work closely with Director of Business Process to continue customization and development of Salesforce for the organization
Manage and forecast PPP stock holdings working with Telstra, supply chain and BDMs on forecasts from customers to ensure adequate stock
Generate sales pipeline reports and create sales opportunities into SFDC
Respond to inquiries and requests for information and keep manager informed of any items requiring personal attention
Speed to execute through increased transparency and by sharing successes/learnings
Manage Price Lists and support marketing external comms for PPP and Handset business

Education Education

Bachelor’s Degree in Business

University of Pittsburgh

Bachelor’s Degree in Business

Skills Skills

Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Strong ability given to detail in all aspects of the job
Strong organizational skills with ability to multitask
Demonstrated ability to form solid relationships at all levels
Strong organizational skills; attention to detail
Good analytical and problem solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
Previously worked in a high-tech environment is highly desirable
Strong ability to multi-task
An analytical mindset with strong technical knowledge

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Sales Operations Specialist Resume Examples & Samples

Inputting sales orders
Maintaining revisions due to program changes and/or pre-empts
Posting schedules and coordinating reporting
Answering phones
As well as other administrative duties as assigned
Ability to work well under pressure in a fast-paced environment
Must be able to work independently but also work as a team with fellow department members
Must be able to prioritize workload and complete assignments on-time
WideOrbit and traffic/copy experience is a plus
College degree or comparable combination of education/experience necessary

Senior Sales & Operations Specialist Resume Examples & Samples

While this role is responsible for an individual sales component, because such a large percentage of time is devoted to improving overall store sales, this role is currently compensated based on achievement of store sales
Ensures store sales and retention targets are met; motivates other Solutions Specialists to achieve or exceed their individual quotas
Provides ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback
Acts as Manager On Duty, assisting Solutions Specialists with conflict and/or issue resolution as well as customer escalations

Sales Operations Specialist Resume Examples & Samples

Convert Leads generated via national or local marketing efforts and convert them to contacts within SFDC
Troubleshoot Orders, which may contain sale orders, samples, free with orders, or pilot, when requested by Sales Representative
Work with sales and CSOM leaders on process improvements
Establish and maintain relationships with Direct Sales, gaining confidence and trust
Ability to communicate information quickly, accurately and at the appropriate level of detail for the sales organization and customers both verbally and in writing
Data processing with speed and accuracy
Exceptional analytical, research, and problem solving skills
Able to use SFDC or similar tracking tool

Sales Operations Specialist Resume Examples & Samples

Receive incoming contracts and verify all information has been completed
Submit contracts to SSC workflow
Enter sales into local weekly sales report
Route all contracts for internal approvals
File original contract appropriately
Provide support to sales, operations, FM and GM
Support corporate with campaign reconciliations, contract audits, customer account research
Ability to read, analyze and interpret verbal and written requests and directions
Must have the ability to compose emails and other written documentation clearly and concisely
Must have working knowledge of Windows operating system and be competent in Microsoft software applications (i.e., Word, Excel and Outlook)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio and percent and to produce and interpret bar graphs

Sales Operations Specialist Resume Examples & Samples

Credit and Invoice Processing for SAS rebates, installations, and co-op
EDI enhancements and maintenance
SalesForce.com Power User: database maintenance and data clean up
POS Authorization/Onboarding processing
Tracking and reporting of credit and invoice status
Generate sales & dashboard reports
CRM maintenance to ensure correct customer account information
Participate in UTC’s ACE program and represent the Sales Ops team in various activities
Various administrative duties to support organizational initiatives

Sales Operations Specialist Resume Examples & Samples

Daily interactions with existing agency and direct client business; this responsibility includes maintenance of client schedule on television and online, regular tracking of client audience delivery using Nielsen ratings, developing presentations, merchandising the station and generally providing a high level of customer service
Assist designated Account Executives with maintenance of contracts, make-goods, and oversee customer service
Attend sales meetings and trainings to obtain sales, product and process information and keep abreast of company products and services in order to articulate to client, when appropriate
Serve as liaison between the Account Executive and the client
Input client orders
Handle client make-goods
Analyze delivery posts and send to Account Executive/Client
Build client avails as needed
Extrapolate necessary reporting form WideOrbit, Matrix, Kantar, Rentrak, Scarborough, Nielsen and other resources as needed

Sales Operations Specialist Resume Examples & Samples

Serve as a single point of contact for Sales in all issues regarding orders, pre and post sales activities, proposals and day-to-day related support
Create or manipulate quotes using all the systems and quoting tools currently available adhering to all requirements set forth by Finance, the business and the infrastructure of the systems
Partner with Sales to manage complex and non standard deals from presale through processing. Facilitate the logistics to ensure oversight from all involved groups to make sure all details are accounted for and addressed
Prepare deferral calculation for all Split Pay requests, interpret and draft credit analysis overview and route for approval
Liaison with other business groups, and departments including customer service, tech support, order management and product management to provide assistance to the sales team and solving problems
Provide comprehensive and thoughtful review of escalated scenarios or issues, assess and conduct due diligence and provide solutions or direction to resolve
Review orders for pricing validity and ensure accuracy and completeness. Conduct quality control on orders to verify all necessary non-standard approvals are obtained and documented
Review, document and process all spend requests including Sponsorships and Gifting payables through Markview. Engage Legal and Finance as required based on the specifics of the spend request and in accordance with the Pearson Gifting Policy
Trigger revenue start dates for multiple products through various finance and system processes
Research and validate customer entitlement and install base information to assess validity and compliance of proposed deal within customer’s current infrastructure
Review the details of each order to provision software and create unique customer credentials and system setups within the various LMS platforms
Process for payroll all Sales per diem timesheets through Oracle timekeeping
Facilitate all new hire sales onboarding and terminations
Understand, write, communicate and monitor new information, policies and procedures as appropriate to the Sales organization. Maintain the K12 Sales Resource document. Attend and participate in Sales team meetings
Manage executed contracts by coordinating with Legal and Finance to ensure compliance for order processing
Manage multiple customer opportunities and proposed offerings with sales
Provide accurate information as required through research and collaboration for various requests including Entitlement, Pricing and Promotions, Order and Delivery Status and Installation & Training Coordination
Perform tasks associated with installation coordination of product line
Demonstrate teamwork, dedication, and a commitment to excellence

Sales Operations Specialist Resume Examples & Samples

Building rapport and establishing customer needs through internal and external outbound and inbound calls on regular basis to support the customers in the region
Accurately execute assigned transactional tasks in SAP and related systems and maintain appropriate performance metrics
Obtain, maintain, and readily articulate a comprehensive understanding of AMD internal supply-chain, finance, quality, and product offerings and their relationship to a prospective regional client's critical business issues and needs
Work with customers on administration of backlog, inventory, point of sales and resale linking to ensure effective sales processing and cycle management processes in timely manner
Support month-end Disti close activities
Ensure compliance with corporate finance policies, GAAP & SOX key controls
Lead/ manage IT project assignments and process improvements
Attend / drive meetings and conference calls
Support internal / external audits
Undertake any ad-hoc assignments as and when required
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field
3 - 5 years of related working experience
Proactive, an eye for detail, have an inquisitive mind and have the passion to sharpen your analytical skills
Ability to accommodate flexible working hours
Ability and motivation to sustain high-energy and complex activity levels, in-region and remotely to other regional teams on a world-wide support model
Candidate must possess strong knowledge of supply-chain as well as an understanding of the financial and related applications
Good knowledge of SAP and Microsoft systems and tools will be an added advantage
LI-FS1

Sales Operations Specialist Resume Examples & Samples

Be able to assist the Order Management team with overflow during peak times
All tasks detailed above for National Accounts - but for all accounts (ie order entry / order change / problem solve/ create delivery / etc.)
Must be able to work in a fast paced – at times stressful – environment
Have a keen understanding of order flow process (standard and custom) to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to violations of those rules with appropriate authority
Have a thorough understanding of customer shipping requirements and give guidance to the distribution center on priority of shipments to National / Mass Merchant customers
Ability to understand priority needs of National Accounts and the company overall and adjust tasks when necessary or when directed
Demonstrate strong communication skills – both verbally and written – and be able to relate to all level of employees
Should be self-motivated and be able to demonstrate initiative
Must be very detail oriented
Must have proven computer skills
Be able to read and interpret instructions, policy, procedures, program information, etc
Be able to work with Excel spreadsheets / read / interpret data using critical thinking skills
Must be able to think outside the box and offer suggestions on project implementation / improvement
Must be able to clearly understand business policies and be able to communicate and enforce them
High School Graduate – required
3 years sales/customer service in sporting goods or mass merchant environment preferred
College degree or experience preferred
Computer experience required / Excel / Word experience required
Sales or Customer service experience / background required
National Account or Mass Merchant account experience preferred

Mortgage Sales Operations Specialist Resume Examples & Samples

Supports team members by facilitating project logistics such as meetings, conference rooms, conference calls, etc
Evaluates project resources and makes recommendations to leaders regarding the balance of deliverables, timelines and resources. Coordinates resolution of risks to project timelines
Ensures projects comply with MB Financial policies, procedures and standards

Sales Operations Specialist Resume Examples & Samples

Project Manage new client implementations assigned by the Sales Operations Director
Third Level Degree in Business, Finance, or similar
Previous experience in project management or operations related experience
Knowledge of computer software systems including word processing, spreadsheets and

Sales Operations Specialist Resume Examples & Samples

Oversee the execution of product pre- and post-launch through end-of-life sales operations activities, including retailer system item setup, product asset distribution and processing of incoming requests and issues from retail partners
Create and manage UPCs for finished goods, refurbished goods and promotional items
Assist the Sales & Marketing teams by updating customer systems, processing orders, creating presentations and compiling reports as necessary
Resolve outstanding account and operational issues in a timely manner by working with our internal teams and partners
Ensure compliance with industry standards and guidelines and accuracy of Oculus-provided assets and materials
Partner with IT and other teams to build and enhance our internal systems around processes such as order management
Identify opportunities for process improvement and work with the appropriate stakeholders to implement these

Audi Accessories Port Sales & Operations Specialist Resume Examples & Samples

Increase and develop the accessories Port business and capacity for Audi
Increase the sales channel and collaboration with the regions on a PNVW basis
Drive accessory product growth for both AoA and the Audi dealer network
Support the Audi Brand and Audi dealer network in accessory growth
Be an active member of the Audi Aftersales team in developing the overarching strategy, as well as operationally delivering the quantitative and qualitative accessory objectives on a monthly and annual basis
Support the launch of New Product for New Vehicle launch. Assist with pricing, marketing concepts and structure, project tracking and product development
Respond to dealer concerns about quality, installation, fitment and pricing via the accessory email box
Support Herndon sales team in composing, updating and publishing news, accessories and content maintenance concerns on national online accessory catalog
Develop Accessories installation instructions for the dealer network and port operations
Identify market trends regarding accessories and search for vendors to supply product
Develop communication tools on how to install Audi Accessories
Work with VWGoA quality and technical teams as well as Audi quality and technical teams to coordinate the launch of new accessory products
Help Launch and maintain the Audi PIA Portal that manages all installation instructions and videos
Works with accessory development vendors to coordinate launch tooling and quality processes
Work with aftersales marketing agency to help launch new material to assist with dealer and region sales of accessories
Support field-based colleagues in accessories-related issues (Technical questions, support, marketing functions and training)
Support special accessories activities (i.e. Regional Parts Council Issues or Regional Dealer Council Issues)
Support corporate Intranet sites such as accessory web site
Act as a liaison between Audi Parts Departments/Depot(s), quality teams, compliance, technical, warranty & Field staff
Support in the development of Accessory business cases for new product
Test install new product supplied from vendors and Audi AG and give technical recommendations for support and training
Performs Quality reviews of new Audi accessory product and works with VWGoA quality for resolution
Responsible for the development of Port processes, tooling, and training
Monitor and maintain the Accessory email box for the Audi dealer network and Field Network
Work with VWGoA Parts Logistics to focus on having accessories at the time of launch
Works with Audi AG, vendors and the Port processors to make sure the right tools are used, purchased and communicated in the accessories installation process
Works with AoA, VWGoA and Audi AG to test fit concept accessories for the US
Works with Port Processors to train on the installation of new accessories on new vehicles
3-5 years + of related experience
People leadership/Project Management
Experience in collaboration among multiple teams
Clear communication skills
Knowledge of Aftermarket or OEM sales and supply environment
Knowledge of technical writing
Experience in Automotive training

Sales Operations Specialist Resume Examples & Samples

Set up and implement operation mechanism and policies
Coordinate cross-function teams to resolve customer issues & complaints, and improve NPS (Net Promoter Score)
Implement Demo instrument/inventory management
Ensure tender compliance and improve the efficiency
Drive order/sales forecast and execution
Implement account management and trading compliance control
Other tasks assigned by the direct Manager
Bachelor’s Degree or above in international trade, Marketing, Foreign trade English, or Economics
3 years or above of work experience, have experience of Project management or system Implement
Adaptive in different culture and environment; Willing to take challenges and drive changes
Good command of Ms Office & ERP system ( Sales forecast, or Oracle, etc ); Be analytical and sensitive to numbers
Good interpersonal and communication skills, strong sense of urgency and self-motivation
Proven ability to deliver agreed result with strong execution power
Be external-focused, clear thinking and collaborative

Sales Operations Specialist Resume Examples & Samples

4 years’ university degree preferably in Industrial Engineering
Minimum 3 years of sales operations experience
Technology and SFA knowledge, database expertise in sales reports and analysis
Ability to link tasks for an integrated infrastructure
Ambitious, confident and able to take initiative
Ability to drive multiple tasks
Able to manage complex situations
Able to achieve results in integrity

Sales Operations Specialist Resume Examples & Samples

Consolidate, organize and validate all sales related data including, but not limited to, territory assignments, quotas, compensation planning and on-going financial period sales results and tracking across all sales channels
Manage and oversee the distribution of sales team earnings and compensation plans
Provide analysis to leadership on themes and trends with recommendations on areas of sales productivity and improvement. Work closely with sales leadership to recommend and manage special initiatives and projects in support of client excellence and team productivity
Maintain, update, record and track priority account listings
Provide oversight, administration and organization of Bersin’s Salesforce.com instance including updates, enhancements and managing account assignments and re-assignments
Be responsible for developing and communicating standards of use for Salesforce.com and all MS Office related applications used by the sales organization. Regularly update and distribute the sales guide and maintain the sales team shared drive
Interface with Marketing to ensure effective campaign implementation, lead reporting and timely follow-up
Manage all sales team communications and events including weekly operations calls, sales competitions, prize distribution and two annual in-person events
Occasionally assume duties of an Account Relationship Coordinator to support sales territories as needed. These responsibilities can include business development support, researching new prospect accounts, lead management, penetrating new target accounts via phone/email communication, identify client executive attendees for member events and others
Minimum 5 years of sales operations and enablement experience with similar responsibilities
Minimum 5 years of experience working with financial and statistical data
Strong interpersonal skills with customers and internal team, exhibits focus and motivation for business building
Demonstrated proficiency using Salesforce.com including experience as a Salesforce administrator supporting multiple users
Strong attention to detail, time management and follow through
Demonstrated knowledge and experience working with business applications that drive productivity, efficiency and team engagement including Salesforce.com, AdobeConnect, photo editing software and advanced Word, Powerpoint and Excel skills
Effective written, verbal and platform communication skills
Ability to work collaboratively in a virtual team environment
Demonstrated professionalism with a high degree of business savvy and integrity. Ability to retain confidential information and withhold personal judgment
Up to 30% travel required

Sales Operations Specialist Resume Examples & Samples

Provide first level support for all tools utilized by the North America Sales Teams, including, but not limited to, CRM, STARSS, and Boxi
Provide administrative support for CRM, managing data and monitoring data quality within the system. Manage pipeline data and work with sales teams to insure accuracy. Provide input and validation on enhancements proposed by the sales team
Complete regular, scheduled reporting as required by sales leaders and their teams (monthly/quarterly/annual). Provide forecasting and trending analysis based on reporting. Create and provide ad-hoc reports as requested by sales leaders and sales team members
Complete required administrative tasks (conference calls, expense reports, responding to e-mail, weekly/monthly reports, etc) through effective use of company provided tools in order to ensure compliance with established company and departmental standards
Track renewal and conversion goals, insuring all data is updated and accurate in CRM. Insure opportunities are aligned with SAP
Manage projects of various types and sizes. Projects will include working as the coordinator for RFP responses as well as other company identified projects/initiatives
Work with finance to validate the accuracy of Sales Controllable Contribution reports

Sales Operations Specialist Resume Examples & Samples

Set up and maintain sales operations processes and policies. Generate order and sales forecast and analysis reports
Set up processes & database to collect local market and customer data and generate management reports
Coordinate all activities related to generating NPS scores and follow up on customer hot sheets
Act as a cross-functional coordinator to resolve customer issues & complaints arising from NPS interviews
Set up a process to capture & track contract changes in the system: cost/order change & concession
Base cost and OVC management
T&L budget control: allocation, tracking and report out
OVC (vendor items, Pass due, pending acceptance etc.)
Bachelor Degree, Major in foreign trade/Finance or related
5+ years related working experience is a must
Excellent communication skill, exhibits the ability to interact effectively with various types of people
Detail oriented, commitment to deliver the results
Ability to manage multiple priorities and deliver on tight timelines
Good English capability in both spoken and written
Sales experience/Trade and finance background is preferred
Flexibility, good negotiation skills

Sales Operations Specialist Resume Examples & Samples

Work on the FMS global project in the Master Data and Order to Cash areas, conducting system testing and reviews as Under Armour migrates to the new SAP system (FMS)
Work on daily sales operations tasks to free up team members to participate in advanced FMS testing
Working SAP knowledge on Sales & Distribution/Master Data areas -AFS (FMS is an advantage)
3-4+ Years Business experience, sales/customer operations role preferred
Bachelor’s degree in Business or Information Technology- related field preferred
Microsoft Excel (ability to create pivots and vlook-ups is key)
Strong English Language Skills
A passion for Sports preferred
Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues
“Gets” Under Armour. Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand

Sales Operations Specialist Resume Examples & Samples

Three years program/project management
Ability to manage and analyze data across multiple data resources, such as Salesforce.com, compensation, and sales results
Operational user of Salesforce.com, including ability to utilize reporting functions and edit account information

Sales Operations Specialist Resume Examples & Samples

Bachelor’s degree +
Fluent in English (verbal and written) and excellent communication skills
Proficient in MS Office especially Excel and Word
Ability to work with diverse audiences across different parts of South Korea

Field Sales Operations Specialist Resume Examples & Samples

Territory Management – Create and maintain all territories and account assignments in SAP CRM business system. Own all account maintenance processes as prescribed by HQ Territory Management and communicate all system/process updates to Region
Issue Resolution – act a focal point in Region for all issue resolution requests and drive them to resolution using the processes and tools available. Work closely with Incentive Compensation Team (ICT) to assure resolution from start to finish (issue to pay)
Sales Credit Transfers (SCT)– administer/monitor Global and Domestic Sales Credit Policy and processes for the Region. Work with Sales Team to document and collect all necessary information and approvals to drive SCT to completion and processing
Greenbelt Certification – if SS Greenbelt certification is required by Region, complete training and implement Greenbelt Project process improvement relative to GSM Sales. Once Greenbelt is achieved, utilize DMAIC process to continue Sales Force Effectiveness (SFE) process improvements
GPOS – work with Global Customer Information (GCI) and distribution to assure GPOS timeliness and cleanliness. Run GPOS analytics using databases provided such as FAST tool and TM viewer. Analyze to validate completeness of data or gaps. Use reports provided by the Incentive Compensation Team to assist in analytics
Onboarding – work with new employees on pay plan, territory management, and business system training. Ensure new employee experience relative to Compensation is the best it can be and new employee has high confidence in their compensation plans and processes
Monthly GPOS processing - Completes all monthly activities (GPOS, TM, SCT) in a timely basis to ensure data is accurate for compensation payouts. Ensuring all monthly deadlines are met
Work with ICM team, GCI team - Interacts as required with the Incentive Compensation team (ICM) and the Global Customer Information team (GCI). Participates in recurring meetings. Communicates changes in processes as provided by the ICM and GCI teams
Annual goal setting – Supports all activities related to the annual goal setting process. This includes ensuring Territory Management changes are made on time to meet deadlines. Reports are provided to assist in making account changes. Deadlines are communicated
Work with Sales Management team to ensure they are aware of monthly and annual deadlines. Support Sales Managers to ensure communications on pay plans are delivered in a timely manner
Works with HR as required to communicate monthly deadlines to get new hires, Sales Trainees set up in system on a timely basis
Associates degree or Bachelor’s degree in finance, marketing, business administration (or equivalent experience)
Experience in a sales or sales support environment is desired
Knowledge, Skills, Abilities and Other Requirements
Ability to work with and influence management decision regarding compensation timing
Ability to follow processes as set out by ICM and Sales Compensation team
Strong analytical skills should be demonstrated
Process improvement focus
SAP familiarity
Strong MS Office capability (including access and excel)

Customer Sales Operations Specialist Resume Examples & Samples

Maintain and grow customer relationships
Collaborate with internal and external stakeholders to ensure market share and sales plan goals are met while taking into account Micron’s best interest
Act as the primary point of contact for customers as it relates to sales operations functions and the field sales team
Execution and ownership of samples, order entry, product related availability, backlog management, shipment monitoring, inventory management, return material authorizations, contract pricing administration, quoting and forecasting support
3 or more years of customer service experience
3 or more years of sales/marketing experience
Excellent written, verbal, and interpersonal communications skills
The ability to manage time and priorities effectively

Renewals & Sales Operations Specialist Resume Examples & Samples

Lead the renewal process including creation of renewal proposals and quotes through signature of renewal by the customer
Liaise with the account executives regarding at risk renewals, expansion sales, and account strategy
Review the Customer’s current contract terms, including pricing and payment terms, and any future price commitments
Provide weekly updates to management on renewal progress, at risk renewals, etc
Ensure all Renewals are accurately forecasted in the SalesForce.com forecasting system
Notify sales and Customers of implications should they not renew
Perform post renewal tasks such as submitting orders, and maintaining accurate records of renewal opportunities and contract records
Primary contact for all quoting and contract support
Coordinate renewal pricing and configuration between sales and pre-sales
Be an expert in products and prerequisites and related product changes
Drive the internal approvers process for non-standard deals
Provide guidance regarding internal approval requirements
Communicate order credit guidance per established guidelines
Act as a liaison with Sales, Finance, Business Operations, and Legal
0 to 3 years

Lead Sales Operations Specialist Resume Examples & Samples

Responsible for establishing reviews and supporting sales metrics with performance analytics to drive profitable growth from IB customers
Drive service sales Operations processes & mechanisms and coordinate their implementation
Generate weekly/monthly/quarterly reporting with senior management of operating metrics and sales performance analysis
Order Roll Up, Modality Conference, Field Conf calls, including Sales and Services common operating Mechanisms
Entry point for service sales in various cross-functional programs
Assist the team in pricing for large contracts and spares
Track order forecasting through SFDC & extend visibility of the sales funnel
Identify new opportunities & customers segments for growth
Leverage marketing team to identify and drive service sales campaigns to drive product sales
7 + years experience in Sales and Operation roles
Ability to articulate & build convincing arguments
Action and results oriented
Excellent written,verbal communication & presentation skills
Strong Excel & Powerpoint skills
Reliable, responsive, attentive to detail
Initiative and self-confidence
Presence and self-assurance
Coaching/mentoring

Principal Sales Operations Specialist Resume Examples & Samples

APJ process leader working with leadership and cross functional teams on process design, regional feedback and governance
APJ contact for global projects working with both local and global stakeholders
Management of partner reporting working closely with other teams such as Finance, Supply Chain and sales, including
Experience working with senior business leaders
Experience in data management, reporting and tools such as excel
Ability to take ownership of issues and drive them to completion
Ability to multi-task, work independently and prioritize in a fast-paced and changing environment
Operations, Project Management, Finance, Sales or Business Analytics experience preferred

Sales Operations Specialist, Sequencing Resume Examples & Samples

Provide Salesforce.com help desk support
Maintain and prepare standard and weekly custom reports and dashboards in Salesforce.com
Collaborate with other departments to help accelerate revenue growth
Provide ad‐hoc project support to team members and other departments

Sales Operations Specialist Resume Examples & Samples

Use strong quantitative and analytic abilities to manipulate and analyze large amounts of data
Create reports and analyze data for patterns and trends that indicate opportunities to investigate or problems that need to be addressed
Calculate forecast accuracy metrics to identify trouble spots and stimulate actions to fix short and long term issues
Execute processes to manage forecast exceptions for proactive forecast adjustments
Ensure effective data management and reporting on key business metrics
Provide ad hoc analysis and reporting for Sales, Product Marketing and Supply Chain
Exhibit the ability to take initiative, work with minimal daily direction and prioritize time effectively to deliver in a timely manner
Willingness to cross-train on multi-functional tasks

Sales Operations Specialist Resume Examples & Samples

Process contracts and ensure deal is in compliance with company policy
Work in collaboration with Finance and Legal to track and maintain sales agreements and other deal requirements
Assist Sales in managing and validating opportunities and quotes
Provide general support and respond to inquiries from the global Sales Organization around the revenue cycle, sales activities and reporting
Identify and implement improvements, in systems, work processes and procedures to improve productivity and scale
Contribute and work with Sales Operations team on other special projects
You thrive in a team environment, are self-motivated, and are extremely detail-oriented with demonstrated problem solving and decision making skills
Recent, or near, college graduate with B.A./B.S. degree or equivalent combination of education and experience
Up to 1 year of experience, with a background in or general understanding of Sales Operations, Customer Service and/or Contract Renewals is strongly preferred
Experience with sales operations reporting is required. Salesforce.com knowledge is preferred
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
Ability to prioritize workload and manage multiple projects and tasks
Strong analytical, project management and organizational skills
Working knowledge of Microsoft Office applications

Sales Operations Specialist Resume Examples & Samples

Apply selling resources in the most cost effective manner to reap the greatest opportunities
Develop and enhance processes, technology and methodologies to improve sales performance
Execute and deploy relevant projects and programmes as per the specialist operational areas
Act as the liaison/representative for sales to other parts of the organization such as HR, Finance, Marketing and IT
Degree
At least 2 years’ experience in a relevant field
Possess sound Sales Operations knowledge
Demonstrate an understanding of the Sales Environment and the challenges facing the sales force
Demonstrate good analytical and strategic thinking skills
Possess a good understanding of strategies per area of specialisation
Demonstrate learning and service orientation

Senior Sales Operations Specialist Resume Examples & Samples

APJ sku management
Strong oral and written communications skills in Japanese and English
Experience in data management, reporting and related tools such as excel
Ability to identify, create and implement processes to enable greater efficiency
Ability to understand complex issues then clearly and simply articulate them to others
Ability to multi-task, work independently and prioritize in a fast-paced, changing environment
Sales Operations, Order Operations, Finance or Supply Chain experience preferred
Experience in multinational companies preferred

Senior Sales Operations Specialist Resume Examples & Samples

Manage your stakeholders: Understand your stakeholders and enable a one-team approach for greater transparency and impact, expanding process standards to other lines of the business when of benefit. Your internal customers are Sales Managers, your core stakeholders are Operations Centers of Expertise, peer Business Partners, and Managed/Shared Services. You may also closely collaborate with HR, Finance, and Marketing
6+ years of professional working experience; Experience working within operations-related or sales functions is an advantage
English: Fluent (Able to fluently understand and communicate verbally and in writing)
Coaching & Project Management skills can be off advantage

Sales Operations Specialist Resume Examples & Samples

Act as a liaison between Sales and other internal departments to troubleshoot and improve processes by creating dashboards, reports and monitoring data feeds between groups
Monitor pipeline and productivity (leads from open-suspect-qualified-nurtured, etc.)
Monitor call quantification and quality (volume against fleet sizes, SICs, geographies, etc.)
Track call/conversation efficiency and effectiveness (# of calls to sit, peer comparison)
Works Cross-Functionally with Sales Admin, Marketing Specialist, Regional Sales Team and RVP
Facilitate lead management and distribution - Audit and maintain systems data
Coordinate the distribution and organization of national accounts between sales reps
Interact and provide needed support for Sales team to drive sales for the business
Performs any other job duties assigned
Passion for data review and analytics creation
Capacity to investigate and diagnose performance gaps and establish triggers to proactively identify
Ability to identify best-practices and optimize processes
Interest in identifying market and customer trends
Solid data proofing and accuracy; excellent verbal and writing/communication skills
Ability to develop and manage RFP/RFI/RFQ
Ability to effectively work on multiple assignments in a fast paced environment
Demonstrates all Fleetmatics values of Speed, Performance, Teamwork, Accountability, Integrity, and Passion
A highly motivated, goal oriented, high energy and organized individual that is driven to succeed
Positive, persistent, and self-motivated
Approachable and collaborative
Ability to sit at a desk for duration of job

Sales Operations Specialist Resume Examples & Samples

Develop and deliver effective presentations to a variety of audiences including the Executive team
Provide tailored Onboarding support for new Sales hires. Work with Sales Managers to develop training needs and tools. Engage with new hires in the first weeks in Autodesk and contribute to reduce non productivity periods
Be key contact for the Hub Organizations on the issue solving coming from the daily work, while develop trainings to cover knowledge gaps
Effectively eliminate barriers to success by building relationships and networking across the business function internally as well as with external functions, product divisions and corporate groups
Drive adoption of tools and continuously solicit feedback for improvement
Analyze a variety of data and develop action plans for consideration to address deficiencies. Develop reports to measure the activities and effectiveness of the business function and gauge business trends
Act as a change agent for critical organizational transitions. Drive positive change critical to the success of the function. Lead cross functional teams to achieve the objectives of a variety of local and global projects
Address external sales and customer needs by designing simplified processes, policies, and tools
Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes. Contribute to definition of system requirements and testing and work with internal groups and external vendors on delivery and validation of technology
Respond to and resolve internal or partner inquiries pertaining to applicable business systems and operations
BA/BS or MS degree in an appropriate field or equivalent
3-5+ years in a high tech environment, with a minimum of 2 years in Sales Operations or Finance supporting sales or other functional group. Finance background a plus
Affinity to tell a story with numbers
Strong business process, problem solving and analysis skills
Detailed oriented with experience with executive-level presentations
Must be well organized, flexible, and focused on meeting deadlines
Excellent English and any additional language is considered as a plus

Sales Operations Specialist Ultrasound ACH Resume Examples & Samples

Drive Sales Operations processes & mechanisms and coordinate their implementation
Support strategic imperatives (Growth, Simplification & Quality) and initiatives in order to ensure the fulfillment of business requirements and to optimize business performance
Track order forecasting through Sales Force
Generate monthly/quarterly reporting with senior management of operating metrics and sales performance analysis
Lead quarter-end orders closing with Finance and Local Teams
Manage Variable Compensation Plans for the Sales organization in coordination with Human Resources
Organize, animates communication and reporting channels between Field & Central
Order Roll Up, Modality Conference, Field Conf calls, including Sales and Services common Operating Mechanisms
Support Tender process as interface between sales, tender team and customer
Lead as appropriate the various Sales Operating Mechanisms
Entry point for Sales in various cross-functional programs
Drive Sales processes simplification and best practices sharing
Support Go to Market tools deployment to drive process simplification
Quality Management representative for the Sales organization
Experience in Sales/Services and/or Operations roles
Excellent written and verbal communication skills, exhibits the ability to interact effectively with various types of people
Good English capability in both spoken and written. Good French capability in both spoken and written
Basic knowledge of project management fundamentals

Sales Operations Specialist Resume Examples & Samples

NAV / SL Sales Board
Product Quote Prep
Upgrade Proposal Prep
Order Packet Prep
Statement of Work Prep
Change Order Prep
License Migrations / Transitions; Registration Keys – NAV / SL and ISV
PIC Support
Monitor Cash Receipts for pending items
Product Research
Manage the NAV license issues Board
Sikich IP for NAV
Permanent back-up for GP Sales Operations Coordinator as the volume of work requires

Field Sales Operations Specialist Resume Examples & Samples

Be the trusted advisor to the America’s sales team, specifically newly hired Account Executives
Partner closely with Legal, Deal Desk, Solution Assurance, Security Review, Order Management and Business Operations teams on standard flow process and all related tasks
Anticipate and align to support account team’s business needs in successful execution of deals on a monthly-basis
Continuous review of deal progression and collaboration with colleagues
Build and maintain strong rapport with the sales team and serve as key liaison & escalation point
Review Sales-proposed quotes, provide feedback and coaching, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgment
Ensure close collaboration with Operations and Finance leads on deal status / progression, forecast accuracy etc
Identify and make recommendations for process improvements; assist or drive implementation
Collaborate and share best practices across geos/regions
Ad hoc responsibilities as needed to support the sales team
Relevant experience within a sales organization providing support and internal customer service
3+ years of experience in a deal desk, finance, contracts, sales operations, or revenue role essential
Tech industry or Software/Saas experience required
Strong business acumen with excellent communication skills – verbal and written
Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
Occasional travel may be required
Proven track record in process optimization and ability to deliver results in challenging business environment
Must be a self-starter, highly analytical, with sound decision-making skills
Ability to prioritize at times of high volume and stress e.g. Quarter-End
Strong communication and positive interpersonal skills
Familiarity with Customer Centric Selling methodology is a plus

Sales Operations Specialist Resume Examples & Samples

Maintain strong working relationship with internal teams and external data provider(s)
Participate in client scoping discussion with internal teams
Execute creation of targeting audiences and measurement reports
Own day-to-day integration with technology operations and analytics teams
Prepare pitch decks for audience and measurement discussions with current and prospective clients
Manage internal review of client presentations and coordinate post-campaign delivery meetings
2-4 years experience working with advertisers, agencies, or digital media providers using data to inform media targeting (especially automotive)
Solid verbal, interpersonal and written communication skills
Self-starter with a demonstrated ability to drive multiple projects simultaneously across a matrix organization
Detail oriented and desire for continuous process improvement
Proven ability to succeed in a fast-paced and continuously changing environment
Intermediate Excel and PowerPoint skills

Sales Operations Specialist Resume Examples & Samples

Assist with Requests for Proposals/Information (RFP/RFI)
Maintain a working knowledge of company products, internal systems,
Must be an enthusiastic, energetic self-starter and be able to work
PC and Microsoft proficiency
Experience with the Adobe Suite is a plus
1-4 years of related work experience is required

Assoc Sales Operations Specialist Resume Examples & Samples

Escalation of queries to Symantec in region Operations or appropriate cross-functional team for 2nd level support on handled processes & tasks
Generally able to understand and use systems at a high level
Requires excellent communication skills, cross functional experience and strong interpersonal skills

Sales Operations Specialist Resume Examples & Samples

A minimum of 3 years of Sales Operations and/or Training experience required, in a medical device or pharmaceutical environment.Experience managing fleet operations is also required
Strong knowledge of Microsoft Office including ability to create complex Excel spreadsheets and effective PowerPoint presentations
Must be proficient in SAP, Concur or comparable invoice/payment management system
Must be familiar with and apply standard concepts, practices and procedures
Must be a team player and collaborate with other functional teams in order to achieve overall results

Student Loan Sales & Operations Specialist Resume Examples & Samples

Identify member student lending needs, initiate contact with members, and meet monthly sales goals
Maintain a working knowledge of education finance concepts and industry trends
Effectively manage lead referrals from around the BCU organization
Act as BCU student lending advocate with A-SEG partners, BCU sales channels, and operational support areas
Create and deliver educational webinars and seminars with A-SEG audiences
Own the student loan operational roadmap; work with CU Student Choice and internal stakeholders on operational and member experiences improvement opportunities
Work closely with other functions involved with and supporting student lending, including Underwriting, Product Management, Business Development, Loan Sales, Service Centers, and Loan Servicing
High school diploma or equivalent required; college degree a plus
Accomplished problem solving and analytical skills
Demonstrated ability and experience providing world-class customer service
Ability to effectively speak in front of large groups of people

Sales Operations Specialist Resume Examples & Samples

Permission and set delivery of products, data and software, resolve product delivery issues
2-3 years post education professional experience
Sales Force knowledge is an advantage

Sales Operations Specialist Resume Examples & Samples

Preparing weekly and monthly reports for company-wide distribution, as well as targeted weekly reports to sales management on rep performance
Analyzing sales rep performance, analyzing bookings mix and margin results for management feedback
Assist in the annual headcount planning and staffing process at the local market level
Coordinate with the sales leadership on the annual sales quota setting process
Coordinate with the compensation team on various commission-based concerns and questions
Participate in special projects to improve reporting, analytical tools and internal processes to enhance management decision process
Perform ad hoc business case analysis, including creation of financial models and analysis of business trends to support the growth of the business
Various ad hoc analyses and financial support
Ensuring alignment of reps to managers for proper compensation of field sales managers who are on a manual compensation plans
Ensuring alignment of goals/quotas and payouts for above the branch sellers and overlay positions such as Field Sales Engineers, Business Development Managers, etc
Providing analysis of commission streams around large complex sales to that involve branch and above the branch team members – assessing total comp vs margin of project
Identifying large commission payouts and ensuring proper approvals and reviews have taken place

Sales Operations Specialist Resume Examples & Samples

A minimum of three years of relevant experience or equivalent work experience in compensation & benefits, operations management or analytics
Proven time management skills
Ability to interact on a professional level with senior management and sales operations teams
Detail oriented with expert analytical skills
Excellent written and verbal Communication skills
Excellent PC Skills (including Word; Outlook; Excel especially with pivot tables, VLookups, etc)
Demonstrated knowledge of compensation principles and practices

Sales Operations Specialist Resume Examples & Samples

BMS Set-Up & Support to the Sales Director
Conduct business analytics on a set of standardised indicators
Respond to any ad-hoc request from the Management
Superior Microsoft Excel (including macros and VBA) and PowerPoint skills; Experience with MS Access, SQL, Brio or Hyperion would be advantageous
Superior verbal and written communication skills, team player
Successful track record in working remotely; ability to work proactively & autonomously

MSS Customer Sales Operations Specialist Resume Examples & Samples

Samples
Follow up resolution
PO Validation
Backlog Management
Ensure product ships against an approved customer’s demand to the right place, at the right time and at the right price
Early warning communication to customers on supply delinquencies
Billing and revenue maximization
Proactively working with customers to pull current inventory via hub and distribution inventory
Evaluate forecast against backlog, shipment and supply to identify gaps and work with customer to close gaps with the goal of increasing revenue
Identify excess inventory and work with assigned accounts to place additional PO’s and move inventory
Return Material Authorization (RMA)
Enter RMA’s accurately within set timeline established
Resolution to close within set timeline established
Achieve and maintain productive and positive relationships with customers, field sales, sales management and other departments to enable the highest level of service and support for assigned internal/external customer base
Evaluate and maintain agreed upon customer portal/interface per customer specifications
Maintain targeted weeks of supply at hub
Monitor and resolve aged inventory
Reconcile inventory at hub
Forecasting (if applicable)
Gather demand data in collaboration with internal and external stakeholders
Contract data management in Quotelink and SAP
Monitor backlog for accurate pricing
Communicate direct pricing to internal and external stakeholders
Quoting (if applicable)
Proactively follow up to understand status of existing quotes, drive to increase revenue by overcoming issues and to understand reasons for lost opportunities
Drive to meet or exceed quote to book to ship and quote turn time metrics
Distribution Management (if applicable)
Ensure inventories are in line with corporate goals and customer requirements
Collaborate with internal and external stakeholders in order to maintain accurate forecast entry
Adhere to record retentions
Global CSO tasks ( if applicable)
Coordinating & communication for the global account Sales Operations activities such as updating contract pricing, new account procedures, communication of short term supply plans, help to collect data and solve any supply gaps
Coordinates the worldwide forecast vs backlog alignment including demand supported via distribution or EMS channels
Work in co-operation with internal and external stakeholders to make sure customer mapping is correctly set up in Micron system
Be the point of contact to drive and resolve sales operations issues, global go to person for given customer

Sales Operations Specialist Resume Examples & Samples

Assist the OmniVision Detroit automotive sales team (General Manager and Regional Sales Managers) to exceed overall revenue targets and sales objectives within the territory by helping to qualify the customer opportunities and also work with our Reps to drive revenue sales
Receive inbounds sales calls from customers within the territory and help to answer a wide range of complex/technical customer inquiries regarding company’s products and ability to recommend solutions to customer application questions as well as qualify the opportunity, and then engage the Regional Sales Manager or local REP as needed
Take incoming sales inquiries from our website and qualify the opportunity
Make outbound return calls targeting various end users
Work with Regional Sales Engineers to conduct customer education and product information
Continually learn new product information and strive to acquire better selling skills
Work closely with the Automotive General Manager and the Regional Sales Managers in developing and implementing assigned region’s tactical action plan
Support Detroit Automotive Sales Team with daily administrative task i.e., qualifying incoming phone leads, processing purchase order confirmation, contract amendments; sample request, customer’s rebate, customer quotes, shipping and commission tracking for OVT Field Reps; as well as assisting OmniVision Field Reps with sample request and inquiries
Coordinate purchase order approvals and shipments with OmniVision HQ sales operation team
Support OmniVision regional Detroit sales office with general administrative tasks including management and purchasing of supplies and materials
This position is the main point of contact for incoming sales inquiries
6-10+ Years previous experience working with technical sales
Experience in Automotive Tier-1 or Tier-2 electronic component sales support preferred
Proficiency with standard corporate productivity tools (emails, voicemail, MS Office, Word, Excel, Power Point are required)
Excellent communication skills, oral and written. and good organizational skills
A multi-task team player as well as an independent worker
Experience in complex customer inquiries requiring research (order status, quotations, configurations, and product delivery and support issues)
Experience in acting as liaison between customer, sales/support team and all supporting functional groups

Sales Operations Specialist Resume Examples & Samples

Lead the design, implementation and on-going management of applications within the current CRM system (TENConnect)
Play lead business role with transition and launch of Salesforce.com (SFDC) platform and help develop the strategy and roll-out of SFDC across NAAM
Maintain relationships with external technology vendors/developers; prioritizing and directing the work to optimize and enhance our CRM to ensure that applications keep pace with changes in operations, policies and/or procedures
Work closely with all data owners, end users, developers, and managers to identify and correct any potential data and/or process integrity issues
Manage integrations with new sales automation tools that help the sales team leverage the CRM system
Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and CRM solutions
Performs feasibility analysis, scopes projects, and prioritizes deliverables
Translate and capture system/program requirements for developers and operating instructions for end users
Monitor, manage and audit all external vendor-assigned activity to ensure accurate billing of hours and that project timelines and budgets are being met
Participates in the preparation and execution of rigorous integration testing, user acceptance testing and functionality testing to measure performance; identify enhancements or make modifications as needed
Ensure utilization of best practices in data collection and data pulled across various systems into the CRM system to guarantee quality assurance
Implements and manages reports and dashboards ensuring sales reps and leaders have access to key data required to successfully manage the business
Keep abreast of new CRM features and functionality and providing recommendations for process improvements
Daily administration and support of the CRM system including but not limited to managing multiple user setup, profiles and roles, and customization of fields
Support communication and training of CRM applications, system functionality and enhancements to existing and new team members, and liaison with internal and external IT functions to communicate opportunities for enhancement or challenges in system
Create and maintain documentation on processes, policies, application configuration and help related materials for users as CRM applications are developed. Ensure documentation is kept up to date
Lead process improvements to uncover operational inefficiencies and recommend changes; may include design, definition of roadmaps, standardization of processes and methodologies
Bachelor’s degree in Information Technology, Business Administration or similar
2+ years of experience in a functional, data or CRM systems support role

Sales Operations Specialist Resume Examples & Samples

A deep understanding and passion for customer experience and satisfaction
Detail oriented with strong focus on accuracy
A proven self-starter who can work independently and demonstrates strong communication and interpersonal skills
Advanced Excel skills preferred (e.g., Pivot Tables, Vlookup, Hlookup, Conditional If Functions, etc.)
Possesses a solid analytical ability with strong problem-solving skills
Solid organizational skills with ability to prioritize, multi-task, meet deadlines, and deliver on commitments
Results-oriented with a disciplined approach to driving to fact-based decisions
Minimum of 4-5 years of related job experience required

Sales Operations Specialist Resume Examples & Samples

2+ years customer order management, or sales support experience in the IT industry
Contract structuring and Commission Calculation experience
Demonstrated participation in process improvement initiatives and/or project management experience
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
Extreme attention to detail
Able to use Microsoft suite of tools effectively
Demonstrated initiative
Bachelors degree or equivalent combination of education and experience

Sales Operations Specialist Resume Examples & Samples

Support Sales Management with projects and reporting
Compile data and present findings to senior leadership and other managers using excel pivot tables and PowerPoint presentations
Prepare monthly performance reports on sales results, wins, losses, touches, gathered data and prepared presentations for management deep dives
Expertly use the MS Office to build and maintain templates and create documents, reports, spreadsheets and presentations
Meticulously review existing processes and re-launch their adoption; adapting and improving as necessary
Build new solutions to automate data processes and procedures
Coordinate inter-departmental meetings to extract information to build meaningful reports
Ability to apply business acumen to identify data inaccuracies
Extract and analyze data from Excel spreadsheets
Identify key operational and performance metrics to measure business performance and drive reporting activities
Develop a working knowledge of the Company's CRM system and develop the ability to create queries and run reports
An analytical mindset with strong technical knowledge
Outstanding communication skills - written, oral, reporting, diagrams and presentations
A sense of ownership and drive. The ability to work autonomously on operations and data projects
Collaborative mindset – able to work as a part of a team to get the job done
Bachelor's degree in Business, Statistics, Accounting or Mathematics or equivalent work experience
Minimum of 3-5 years' experience in a similar role
SAP Experience Preferred

Sales Operations Specialist Resume Examples & Samples

Act as primary sales support to a sales district and the associated Account Managers
Support your assigned Account Managers with Salesforce.com, preparing quotes, understanding products
Order processing of Purchase Orders and resolving order issues
Monitor and maintain assigned program(s)
Provide communication and education on current processes and best practices
Answer pre and post sales questions from partners and F5 sales teams
Research inquiries and assist internal and external customers
Coordinating requests, escalations, fire drills and day to day activities
Ensure the integrity of the SalesForce data
Effective communication, both in written and verbal form, to interact with cross functional teams and departments
Must be a self-starter and effective time manager
Passion for customer experience and exceeding expectations
No previous professional experience required
Previously worked in a high-tech environment is highly desirable
Proficient in Microsoft Outlook, Word and Excel
SalesForce experience, preferred but not required

Sales Operations Specialist Resume Examples & Samples

Order processing of Purchase Orders
Understanding or knowledge of sales processes, order administration processes, etc
3+ years of Sales Support experience preferred
Basic Project Management

Sales Operations Specialist Resume Examples & Samples

Support the key solution sales [Buy Back Trade In & Device Protection/ Early Upgrade] in major operator channel customers & Apple retail shops
Assist shop sales of grading assessment for buy back units
Daily collecting report
Shipment arrangement
Inventory supervision
Device Protection / Early Upgrade customer service (store level)
Assist shop sales of DP/ EU selling
Key focal point to shop sales
Device Protection/ Early Upgrade sales operation (back end)
Daily repair claim review & report
Daily enrolment & churn review & report
Repair claim approval gateway by working with insurance partner
Coordinate claims among the Company and operator/ insurance partner & end consumer
College educational qualification or above
Proficiency in MS office, including WORD and EXCEL pivot function table a must
Detail oriented and a self-motivated team player
Able to work independently and under pressure

Services Sales Operations Specialist Resume Examples & Samples

Maintain Quote Request Management System – maintain the MS Sharepoint-based system for changes, enhancements & operational functionality. The system handles 1,000 quote requests per Quarter, and is the key tool used by Polycom Services Sales Reps in requesting and obtaining Services Sales Quotes from the Services Sales Enablement team. It also provides all Services Sales Enablement production & quality metrics
Administer the Siebel to Salesforce.com Service Renewal Enablement process –this quarterly process enables Service Renewal Sales Opportunities in our CRM, Salesforce.com, using the basis expiring asset data maintained in Siebel. The process involves data scrubbing & manual validation steps with Services Sales teams, the mapping of End-user & Partner account names, and ultimate upload into Salesforce.com for pursuit by the Services Renewals Sales teams
Reconcile Service Renewal Sales to Bookings– this weekly process reconciles closed/won opportunities in our CRM, Salesforce.com, with our financial bookings information from our Financial system
Business Process Optimization– define, document and maintain business processes including workflows, standard operating procedures, and job-aids
Assist with weekly Sales Forecasting– support and be backup for Services Sales Ops Director with respect to updating the weekly sales forecast with the VP of Services Sales
Management Reporting & Analysis – prepare regular and ad-hoc reports and analysis, as required in support of Services Sales & Sales Enablement
Bachelor’s Degree in Business, Marketing, Communications or equivalent
3-5+ years operations experience in a technology services sales or sales environment
Experience with data management, analysis & reporting
Advanced skills with Excel, Visio, PowerPoint, Sharepoint, Database Management, Business Intelligence tools
Experience with documenting business processes using workflows, process descriptions, roles & responsibilities, etc,
Experience with Salesforce.com, CRM and/or marketing automation tools
Working knowledge sales operations functions including CRM, KPI definition & tracking, sales forecasting, sales compensation plans, and sales workflow processes
Experience working in a fast paced, team environment
Proven track record of performing tasks on time and with a high level of diligence

Sales Operations Specialist Resume Examples & Samples

Develops standard operating procedures for the Business Solutions group across all regional offices
Develops and manages Sharepoint workflow process to handle service requests across all regional offices
Develop and manage reporting model that will provide productivity, efficiency and performance metrics to Regional Managers on a regular basis
Provide assistance to Regional Managers on business services projects
Maintain and update business continuity documentation for all regional locations
Review compliance to standard operating procedures across all regions to ensure guidelines and processes are being followed consistenlly
Performs all related duties as assigned
Knowledge of Sharepoint, Excel and other reporting systems
Ability to multi-task in a cross-functional environment
Good analytical and problem solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
Good interpersonal skills; effective team player
Ability to prioritize work load and consistently meet deadlines
Strong organizational skills; attention to detail

Sales Operations Specialist Resume Examples & Samples

Assist in managing Salesforce for the Sales team
3+ years of professional work experience
Desire to become proficient in sales business operations
Organized, effective time management
Strong facilitation and inquiry skills
Cross-team and inter-team relationship builder
Ability to remain flexible and adaptable to change
CPQ, preferably Steelbrick
Sales team support
Opportunity data reporting
Consulting or business analyst
Software testing

Sales Operations Specialist Resume Examples & Samples

Drive the adoption of Salesforce.com as a productivity tool and business platform across the Sales Organization and define solutions in Salesforce.com to support business processes
Manage and administer Salesforce.com CRM for the sales team and ensure data accuracy and integrity by running regular pipeline sanity checks
Manage weekly and quarterly forecasting reports for the senior sales management
Provide ad hoc reporting and analysis around key initiatives and planning periods. Maintain a portfolio of reports to ensure that reporting efforts are not duplicated
Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a wide range of deal negotiation requests and issues
Assist sales teams with operational tasks, such as data analysis, policy execution, and creating reports/dashboards in Salesforce.com
Minimum of 2 years of relevant sales operations or sales support experience
Advanced Excel skills including creating pivot tables, working with v-lookups and other formulas
Experience with complex IT systems (CRM, Oracle Business Intelligence) preferred

Sales Operations Specialist Resume Examples & Samples

Performs activities associated with the receipt, review and accurate processing of sales orders provided by customers and sales staff
Prepares and maintains customer files and reports for data entry
Support and ensure compliance with policies and procedures
Work cross-functionally with Sales and Finance to ensure accurate account set up and invoicing
Responsible for customer credit and debit memos
Assists customers with questions concerning order status, ship date, and related inquiries
Maintains associated records, files, documents reports and logs by updating account information
Maintains separate files of shipped parts, accessories, and instruments
Manages essential tasks as assigned, and responds to change positively and productively
Ability to work well under pressure, to multi-task
Strong ability given to detail in all aspects of the job
High level of commitment and initiative
Ability to interact with all levels of staff as well as customers in an efficient and

Sales Operations Specialist Resume Examples & Samples

Competent in MS office: Intermediate to advanced Excel and PowerPoint skills
Ability to develop and maintain internal and external relationships
Ability to prioritize workload
A high attention to detail
Familiar with the following Navistar systems

Sales Operations Specialist Resume Examples & Samples

Responsible for coordinating and distributing all pre and post work to DMs, RMs for Sales Academy, Strategic Territory Mgt, RM Coaching and additional curriculum as it is designed
Lead the planning & coordinating of the schedule
Work with the SF Administrator to insure all Salesforce Libraries are kept current with training materials
Coordinate all preparations for classroom training and all follow-up from training
Coordinate the schedule and logistics for all Quarterly Business Review meetings as indicated by Sales Planning Director
Design and implement tools to evaluate associate performance in training and maintaining a database of scores
Coordinates the planning and development of approved new learning team training initiatives as needed
Responsible for maintaining accurate training records for all sites and auditing global reports
Bachelor’s degree or equivalent in related field
Excellent communication and presentation skills (oral and written)
Excellent PC skills (Excel, Word, Power point) required
Ability to influence, motivate and effectively coach others
Proven track record of performance in current position
Proficient in Microsoft Office Suite: Excel, Powerpoint, Word and Outlook
Working knowledge of Salesforce (preferred)

Sales Operations Specialist Resume Examples & Samples

Commitment to People: professional, courteous, respectful and friendly
Collaboration/Partnership: team oriented, generous with sharing best practices and feedback
Delivering results:focused and able to take initiative, motivated, self-starter
2 or more years work experience in a corporate setting
Demonstrated competency in MS Office Applications
Demonstrated organizational and time management skills
Knowledge and experience in sales, marketing a plus

Sales Operations Specialist Resume Examples & Samples

Bachelor’s degree desired, or 1+ year of advanced knowledge of MINDBODY Software and Business Partners
Ability to assess perspective’s subscriber business requirements (systems, processes, etc.) and recommend proper product solutions
Will master and ensure proper execution of sales enablement tools
Support the Sales Operations Manager and Data Science to develop relevant dashboards and analytics, proactively providing insight into the performance of the Sales Team and identifying areas for focus and prioritization, while recommending revisions to existing reports, and assisting in the development of new reporting tools as needed
Partner with Learning and Development on sales training related to tools or process
Will serve as a technical resource to the sales team on demos and presentations
Extremely organized –can orchestrate multiple activities at once to accomplish a goal
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability to learn quickly when facing new problems; relentless and versatile leader that is open to change

Sales Operations Specialist Resume Examples & Samples

Administrative support of the Sales Organization
Ensure accurate and timely review of all transactions including, but not limited to quotes and purchase orders
Build strong working relationships and provide cross-functional support to internal customers including Sales, Customer Support, Product Management, Finance, Logistics, Marketing Operations and Management
Assist Sales with accurate forecasting
Continuous process improvements in an effort to enhance the Customer/Partner experience
Assist Sales with quoting process and propose best practices to address Customer/Partner needs and requirements
Prepare Support and Maintenance Renewal quotes for Customers and Partners
Ensure Maintenance and Support contracts are set up correctly in NetSuite and provide support notifications to Customers and Partners
Work with cross-functional teams to resolve order related issues
Bachelor’s degree and 2 years or preferably 5+ years work experience in sales operations/order management
Advanced Microsoft Excel and Word skills
Experience in Database Management Systems (NetSuite preferred)
Ability to work independently, prioritize and multitask in a team environment

Sales Operations Specialist Resume Examples & Samples

Sales reporting; (daily, weekly, monthly, quarterly, annually) including percentage of growth, YoY growth etc
Research and respond to inquiries and requests for adjustments from Sales and Finance related to adjustments, invoices, freight, returns, etc
Analyze sales figures, identify and revise inconsistent data, calculate run rate projections and establish net revenue reports
Assist the Operations Manager and VP of Sales, by providing strategic reports for use in corporate meetings; reports require the use of V/H lookups, pivot tables, conditional formatting, index formulas, IF formulas, and data validation
Liaise with accounting, credit, IT, and sales to increase credit lines, adjust costs, troubleshoot and prevent fraud
Build management tools to support sales managers with forecasting, budgeting, and performance monitoring
Process purchase orders, request amendments, and generate contractual price lists
Generate reports and sales statements based upon transactional data
Research and validate the target incentives and reporting hierarchy for the Sales organization to ensure proper alignment
Identify opportunities to improve or automate work that will result in more accurate sales reporting
Assist with commission earnings reports
Bachelor's degree in Accounting or Finance preferred
1 year experience in an internship/position related to sales, analytics or finance/accounting
Strong attention to detail and accuracy
Demonstrated analytical and problem-solving capabilities
Excellent written and verbal communication skills with the ability to effectively interact with coworkers at all levels including senior leadership
Experience improving processes surrounding the efficiency and accuracy of reporting and variable pay calculations
Experience developing and applying quantitative, computer modeling techniques
Ability to work independently with little direction
Successful track record in meeting deadlines
Proficient in Microsoft Office Applications
Advanced Excel skills required

Sales Operations Specialist, Enterprise Resume Examples & Samples

Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in enterprise sales transactions
Suggest creative pricing and payment solutions balancing customer need and pricing policies
2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast paced environment
Experience with a CRM system
Strong listening, analytic and organizational skills
Ability to prioritize to meet business needs

Sales Operations Specialist Resume Examples & Samples

Aligned to the Federal Sales Team, the Sales Operations Specialist will support the sales forecasting process and advise the sales force in all types of Sales transactions
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Review Quotes and Order Forms for accuracy and completeness
Support sales organization’s requirement for Customer licensing compliance
Support Federal territory so experience with these sales teams will be a plus
Has been in a role supporting Sales Reps and Sales Territories

Senior Sales Operations Specialist Resume Examples & Samples

Strong proficiency with Salesforce.com CRM system and contract administration experience – Certified Salesforce Administrator preferred
Strong experience with ERP systems in an order processing function
Proven track record in a sales support role with top notch customer service skills
Experience with DocuSign a plus
Proficiency with desktop applications, including Microsoft Office products
Strong interpersonal communications skills
Excellent attention to detail and proven organizational skills, able to prioritize and multi-task and see projects/assignments to completion
Experience effectively working in an extremely fast-paced high volume environment
Strong analysis, problem-solving and decision-making skills
Team player and also possesses ability to work independently, make judgment calls and take ownership of outcome from those decisions
Attention to detail– for instance, to read job descriptions carefully enough to find application instructions hidden inside the listing. To demonstrate, please include your favorite Salesforce app in your cover letter
Proven leadership and negotiation skills, works well with personnel at all levels within the organization, able to successfully manage cross-departmental expectations

Sales Operations Specialist Resume Examples & Samples

Proficiency in Mandarin is preferred but not required
With significant Sales Operations Specialist/Analyst experience
Proficient in Microsoft Applications: Outlook, Word, PowerPoint and Excel (especially with pivot tables, Vlookups, etc.)
Preferred but not required: Experience in Process and Project Management
Details-oriented with expert analytical skills
Knowledge and experience of Sales & ReportingSystems (i.e. I-Know, Delphi; Salesforce.com;SAS, SAP)

Senior Sales & Operations Specialist Resume Examples & Samples

HS diploma, GED or relevant work experience
5 or more year of experience preferred in sales or customer service-oriented role
Track record of high individual and team performance with demonstrated financial result in sales and retention
Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
Ability to lift 25-50 pounds to help manage stock room inventory

Senior Sales Operations Specialist Resume Examples & Samples

Responsible for the design, pilot and delivery of a limited set of tools that expedite the execution of key sales activities
Compile and generate sales reports according to agreed schedules
Ensure that training is targeted to individual needs and is aligned to the sales operational processes and consequently embedded into the daily workflow
Define a sales system and tool roadmap for the regional organisation and take responsibility for the execution of the roadmap
Demonstrate good knowledge and understanding of the IT industry environment and business needs
Possess a good understanding of the vast range of IT operations and Dimension Data products and services offerings
Familar with Quote to Cash business processes, including product procurement, costing, pricing, quoting, invoicing and logistics
Demonstrate strong verbal and written communication, and presenstation skills
Experience reconciling conflicting business needs and priorities
Experience with B2B e-Commerce platforms
Experience with business process analysis and design
Experience working with cross-functional teams
Interact with, and represent the interests of, multiple business stakeholders
Individual should be assertive in approach coupled with confidence in area of expertise
Ability to manage multiple tasks and priorities
Proactive individual who is able to deliver and work within a team structure with shared duties
Proficient in Microsoft Outlook, Word, PowerPoint and Excel
Flexibility with regard to working hours; willingness to be available for calls and meetings with other regions of the globe during their working hours

Service Sales Operations Specialist Resume Examples & Samples

Liaise with customers where necessary to support all sales activity including direct customer interaction to resolve issues
Liaise with Service Sales team to offer sales support activities based on current set of requirements
Proactively resolve and escalate issues across functions regarding contract requirements
Act as key contact and liaison for internal teams (Service Sales, Marketing, Finance, etc….) to ensure on time, high quality quote/contract processing to deliver customer satisfaction
Support the execution of customer quoting including budgetary and contractual quotes
Create contract packages as necessary including addendums and revisions
Partner with service teams on proactive resolution of PO expirations
Submit risk and Emptoris cases and own escalation resolution
Support updates to SFDC and provide reporting as needed for variable compensation (VC) and collections issues
Customer contact for billing questions/escalations
Resolve on going customer account maintenance issues
Track field submissions and meet targeted SLA’s for resolution by activity type
Take inbound calls and email requests regarding customer service agreements/invoicing resolutions conducting research and resolving those that be corrected quickly and partnering with the SAS team to resolve items that require deeper contract changes
Excellent interpersonal skills - strong verbal and written communication skills
Demonstrated ability to work under pressure and to meet deadlines and commitments
Excellent organizational, project management and time management skills, including multitasking and ability to prioritize and meet deadlines, follow up and attention to detail
Simplification: Look for opportunities to drive improvements in processes; service delivery
Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team takes initiative to make things happen, identifies what needs to be done and does it
Ability to interact effectively with all levels of a matrix organization, both internally and with external customers
Able to work additional hours during peak business times to meet business and customer commitments
Knowledge and experience working with DI products, services and teams
GE systems knowledge
Experience working as a support person for the field
Experience with the with various quotation, contracts workflow systems and Siebel systems (Siebel 8.1 preferred)
Prior experience supporting a Sales team
Experience with quotation and/or order entry processes and tools
Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
Basic understanding of technical/medical equipment and services, preferred knowledge in applicable specific GE Healthcare care areas desired
Local candidates preferred who will work in office environment in Wauwatosa, WI
Lean Six Sigma trained

Sales Operations Specialist Resume Examples & Samples

Collaborate within Back Office team to ensure proposals quality and bid offers requirements are met and improvement strategies are implemented
Be responsible to understand Terms & Conditions, and any "special" requirements on bids and government solicitations
Work with Product Sales Specialists and product departments, to collect technical and documental information to integrate it on bids
Bachelor in a healthcare or administration field (e.g. biomedical engineering highly preferred, administration or similar)
3+ years experience in Sales/Services and/or Operations roles
Proficient at PC office software such as excel, word, PowerPoint etc
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
Identify and report any quality or compliance concerns and take immediate corrective action as required
Trade and finance background is preferred

Sales Operations Specialist Resume Examples & Samples

Higher education, preferably Economics/ Finance and/or related fields
Proven working experience in Finance/ Planning/ Process organization
Ability to multi-task and work in a challenging fast paced environment
Able to work effectively and efficiently without close supervision
Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems
Strong presence with the ability to interact with Senior Leadership
Good written and verbal English and Russian Language skills

Sales Operations Specialist Resume Examples & Samples

Provide level 1 support for all sales tools and processes
Assist system administrators in maintaining key system functionality
Manage the Integrity of the data and Assignments across EMEA
Ownership for all EMEA Data integrated from various tool and cross functional departments
Administer Sales Tools and provide guidance on best practice
Liaison between front line sales and sales leadership to understand goals & challenges in order to drive improvements in process and systems
2+ years experience in a Sales or Operations support role within a SaaS Company
SFDC Admin experience
A strong attention to detail with a good knowledge of Data Entry Related methodologies
Google Sheets or MS Excel AND Google Doc or MS Word experience
Self Starter, Ability to work autonomously and take initiative to complete task
Experience with SFDC reporting and dashboards
Desire to succeed in a demanding, innovative, and entrepreneurial environment
Effective communication (written/verbal), presentation, and facilitation skills
Bachelors Degree in a Business related discipline required

Direct Sales Operations Specialist Resume Examples & Samples

Primary point of contact for operational needs of sales personnel and sales leaders, including day to day support needs, escalations, efficiency/productivity tools
Identify and implement process efficiencies for Direct; update and create sales standard operating procedures and processes as a result
Independently solves problems pertaining sales support issues
Lead and participate in cross functional teams pertaining to sales projects on a variety of subjects as assigned
Educate and train Direct Sleep Professionals in regards to procedures, process, system and operations
IVR restructuring, call recording and call control system (telecom) maintenance and analysis
Responsible for additional projects (may be assigned the following)
Minimum of 2 years within sales environment preferred; i.e. Sales Operations or Sales Support experience
Four year BS/BA degree preferred
Computer skills required (Word, Excel, Access, Powerpoint)
Ability to be flexible in an environment with constantly changing deadlines
Strong follow-up, attention to detail, and strong organization is a must
Team-oriented and strong interpersonal skills

Senior Sales Operations Specialist Resume Examples & Samples

Are you a highly analytical problem solver?
Do you love working with numbers? Do you love Excel?
Are you punctual, reliable, and efficient?
Are you a great individual contributor as much as a team player?
If you answered yes to these questions, then this position may be for you
3 years of work experience in an analytical role
An extremely high level of proficiency in Microsoft Excel demonstrated through the ability to utilize advanced functionality, including (but not limited to) pivot tables, logical and statistical formulas, lookup and reference formulas
INTERPRETING INFORMATION/ANALYSIS - Systematically investigating a problem to better understand a situation. Identifying and interpreting underlying trends, interrelationships and cause-effect relationships among seemingly unrelated pieces of data. Drawing logical inferences and making rational recommendations based on the application of inductive and deductive reasoning skills
DRIVE FOR RESULTS – Has a “do whatever it takes” attitude towards challenges. Being flexible with changing priorities. Ability and willingness to multi-task, set priorities and work with minimal direction. Pro-active work ethic and strong initiative. Strong organizational and project management skills
PROBLEM SOLVING - Effectively resolving issues that involve people, things, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms. Generating unique solutions to problems rather than relying on what has been tried in the past
COLLABORATION - Ability to influence and motivate other team members, and other parts of the Ariba organization toward a common goal. Works well in a cross functional team environment. Appropriately escalates issues within and across teams both within the European region and globally
ORAL COMMUNICATION - Speaking in a clear voice and presenting thoughts, ideas, and concepts in a logical and easy to understand manner. Expressing complicated or highly technical thoughts, expectations, ideas and intent effectively and concisely. Ability to present to senior leadership
ATTENTION TO DETAIL - Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one’s work in order to ensure accuracy. Identifying mistakes and correcting them before they cause major problems

Sales Operations Specialist Resume Examples & Samples

Route incoming leads to appropriate Account Managers and update Account and Contact in Salesforce
Assist with the Media Opportunity in Salesforce
Help Sales Team navigate through Revisions, Cancellations, Upgrades, Downgrades
Update Inventories and floor plans with Holds, as appropriate
Monitor event aliases and Chatter groups to ensure quick and accurate follow up either directly with the client or internal teams
Process incoming contracts and update relevant systems (i.e. Salesforce, EV2, a2z, AdBook, Inventories)
Complete changes to existing data/contracts and define ways to improve existing systems
Ensure data (client information, contract details and products, payment information) is accurate
Audit and reconcile data disparities across multiple processing systems
Answer incoming client questions (through aliases) and source to appropriate department
Complete month end billing reconciliation on a timely basis to ensure billing close deadlines are met
Build and maintain Inventories for events and products, working with Fulfillment team
Assist in creating large Excel files in preparation for rebooking sponsors for upcoming events
Attend daily morning/weekly check-in meetings with Director and other team meetings, as appropriate
Clear out all leads, wins and Chatters by end of each day; enlist help of team members as needed
Oversee the Gamasutra Job Board website. Work directly with clients and respond to requests in a timely manner
Help to maintain member subscriptions, reporting, monitor alias inboxes and escalate technical issues
Coordinate with Black Hat fulfillment team to assist with the deliverables for the Dark Reading media properties
2+ years of successful administrative support/systems support
Salesforce knowledge and above average Excel skills
Must work well independently as well as in a partnership and team
Travel to events to support onsite rebook process as needed (1-2 per year)
Very comfortable working across multiple systems and teams daily
Able to communicate conceptual solutions to peers and management quickly and effectively
Exemplary high standards of customer service, honesty, and integrity; motivated and driven to succeed
Highly organized with excellent ability to balance multiple projects at once while paying absolute attention to detail

Sales Operations Specialist Resume Examples & Samples

Process customer quotes and place sales orders, adhering to team processes and meet SLA’s
Manage any customer or partner queries efficiently and effectively
Adhere to Centre of Excellence team processes
Interact and develop alliances with Partners and internal departments to support business objectives
Meet personal and team targets and objectives
Highlight ideas for improvement to processes, procedures and working practices
Obtain and any maintain appropriate professional certification/accreditation and the BT compliance training
Demonstrate best practise and behaviours that support the brand values of Personal, Simple & Brilliant
Ensure required governance is adhered to
Work with the Sales Team to drive month end, reduce back order and maintain the forecast and prospect lists for all appropriate opportunities

Sales Operations Specialist Resume Examples & Samples

Supporting a region of Sales Reps including but not limited to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy
Review submitted contract and order forms for completeness, accuracy, and conformance to salesforce standards
Ensure all approved requests have been properly documented in accordance to Sales Operations processes and resolved within SLA
Assist other Sales Operations personnel in the creation and validation of quotes for Sales and Renewal teams
Determine appropriate accounting treatment for any credit memos
Determine appropriate compensation treatment for complex deals
Monitor contracts due to expire and work with sales to ensure uninterrupted service and revenue stream
Respond to phone and email inquiries from internal customers
2+ years customer or sales support experience
English command a must, other languages a plus

Sales Operations Specialist Resume Examples & Samples

Support event execution – includes forecasting, promotional planning, coordinating / attending trade shows, and tracking sales performance
Lead new item setup, digital content updates, verify attributes and product spec accuracy for our internal teams and retail partners
Track spending – includes sales agency commissions, advertising and promotional funds, and budget management
Recommend and implement process improvements, to increase efficiency within the team. Also, enhance our customer relationships by supporting retailer led initiatives
Provide a commitment to quality performance through personal example by adopting a customer-based approach to business support
Demonstrate a source of business knowledge and problem-solving capabilities (leverage insights, identify risks / opportunities, and recommend action-based solutions) supported by analytics
Minimum of 1-3 years of relevant work experience
A proven track record of high performance
Solid knowledge of PC applications (Windows, Word, Excel, PowerPoint) is required
Ability to work collaboratively in a matrix organization
Strong business judgment, problem-solving, and analytical skills
Strong interpersonal, communication and presentation skills
This role will require travel and may include may include weekends for trade shows

Field & Sales Operations Specialist Resume Examples & Samples

Oversee and manage all national field meetings, this includes but is not limited to the National Field Meeting, Field Sounding Board, T.E.A.M. Meetings, New Field Orientation, etc. Individual will develop agenda, manage presenters, research and recommend internal or external speakers, provide guidance and recommendations to the Special Events team, vet and refine presentations, and lead the implementation of follow-up action items
Serve as primary liaison between the field and Home Office; oversee and manage initiatives for the field; develop/refine communication strategies between the field and Home Office; oversee follow-up and completion of action items by various departments and manage deliverables and timelines
Responsible for supporting Mercedes-Benz and smart Sales Operations. Individual will develop and lead the implementation of new initiatives, research and analyze complex competitive analyses, oversee program development, develop complex presentations for Executive Management and DAG
Evelop and recommend retail new vehicle sales market support programs in collaboration with the Finance Department by performing complex and accurate product and market analyses
Develop and implement strategic and tactical marketing programs for targeted model lines to proactively encourage and manage sales activity based on production plans and dealer and field inventory. Critical issues include but are not limited to: production constraints, seasonality and model year run out. Individual will also analyze product line retail performance against objectives vs. production, wholesale, and inventory and provide recommendations on how to address shortfalls
Oversee and manage the Mercedes-Benz and smart Courtesy Vehicle Programs. Individual to develop and refine programs, incentives and guidelines; conduct complex analyses regarding program spend, dealer utilization, opportunities, etc. and provide recommendations on improvements; manage vendor relationships; provide guidance to the field regarding program clarification and opportunities for dealers to improve

Sales Operations Specialist / Analyst Resume Examples & Samples

First level support and user training for Salesforce
Data management/maintenance within the CRM Tool
Creation of Salesforce reports/dashboards according to global directive
Administrate a Microsoft based Data-Warehouse, including creation of various Excel reports upon request of regional and global management requirements
Data alignment between various systems (SAP/Salesforce/Data-Warehouse)
Assistance of the Sales forecast and budget processes
Supporting the administration of Salesforce
Commercial / business administration background
Working experience in a Sales Support Environment is desirable
At least 2 years working experience in a Sales Support Environment
CRM system experience desirable
Work style based on sustainability and reliability
High degree of accuracy
Intercultural understanding
Good level of communication skills
Salesforce.com (or other CRM system)
Deep detailed Excel know how is mandatory
Basic commercial know how

Sales Operations Specialist Resume Examples & Samples

A passion for lighting: it goes way beyond the light bulb!
A super helpful attitude – you naturally put others at ease because you’re so reliable
Ability to distill large amounts of information into succinct actionable and measurable steps
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions
Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
Ability to work in a time-sensitive and high volume environment
Ability to work with functional groups and different level of employees throughout the LEDVANCE organization to effectively and professionally achieve business results
Strong track record of building and maintaining solid relationships with both internal and external customers and vendors
4 year college degree in business, marketing, supply chain, mathematics or equivalent work experience in the operations function
Proficient to advanced skills in Excel
7-10 years experience in operations, particularly serving a sales organization

Sales Operations Specialist Resume Examples & Samples

Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP,CGI programs, internal orders custom orders and/or logo orders. Must be able to enter standard and custom orders ensuring all business rules are followed and carried out
Point person for handling service related challenges that may affect customers and troubleshoot account issues
Responsible for direct contact with external customers regarding order status and order changes
Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests
Responsible for maintaining current product availability records and knowledge of current and past product offerings in addition to providing accurate information on stock status or estimated product delivery
Responsible for creating deliveries on orders and coordinate with the distribution center to ensure priority orders or orders with special shipping requests are carried out
Responsible for documenting new processes and ensuring successful implementation
Responsible for detailed reports using Business Objects, SAP and other department tools to review, track, assist Sales Operations team and management
Create ad hoc reports as required and created detailed reports for management to provide high level updates
Identify continued improvement opportunities for increased efficiencies and improved service levels
Work with buyers on PO discrepancies
Responsible for coaching, mentoring, training and motivating staff members
Assist with any special project as needed
Strong knowledge of Callaway Golf’s full product line and its specifications
Must be able to work in a fast paced environment
Ability to read and interpret instructions, policy, procedures, program information, etc
Ability to multi-task and problem solve
Golf knowledge, preferred
Ability to problem solve and handle difficult customers
High School diploma, College degree preferred
Minimum 5 years related golf or customer service experience
SAP experience helpful
Customer Service experience / background preferred

Finance & Sales Operations Specialist Iberia Resume Examples & Samples

Weekly Business tracking and support
Forecast preparation
Budget process support
Monthly closing activities
Channel Programs financial interlock
Accounts Payable & Treasury team support
WW AP team. Interaction with China team
Country Controller and Operations Manager support
General Financial and Operation Administration
Early discussions with the Business teams on any business initiates
Local contact point for all departments for assistance and handling of questions, investigations and fixing of Local Finance & Operations related matters
Close interaction with country controller, Operation Manager and regional CFO
Establish and maintain appropriate internal control safeguard
Assistance in Tax audits & Internal audits
Supporting to the business models (SMB, Consumer and Relational)
Leading and Implementing process changes to Iberia, as well as controls / trackers to drive the business
Coordinator and focal point for the product transition
Specific country level reports
Working in close cooperation with the sales team, supply chain, I&C, business units and EMEA team
Payment process in local countries, and liaison for and assistance to PO requestors, Country leaders, Suppliers, Expense team, AP/treasury team, GP team & local Country in general
Collection of input to quarterly Country Certification by interlocking with Country leader and other relevant local liaisons
Management of Weeks of Inventory EtE process, including calculation, communication to BM teams, follow-up in local country and bookings
Closing and forecasting activities
Management of Channel payment process and preparing & booking of ledger entries
Analysis, investigations and explanation of Country I&E reports to Country leaders and Finance community
Knowledge of finance, accounting, budgeting, forecasting and reporting systems
Ability to analyze financial data and prepare financial reports, statements and projections
Strong networking capability
Autonomy and proactive skills
Work requires professional written and verbal communication in at least English (fluent) and one other language and interpersonal skills
University degree, bachelor in Business administration and/or Economy or equivalent in Finance or Accounting
One to three years of experience in a finance and operations position
Excellent verbal, analytical, organizational and written skills
SAP, Hyperion and Qlikview knowledge

Sales Operations Specialist Resume Examples & Samples

1+ years required of experience in a sales, business operations, IT, or marketing role
Able to influence without authority
Manage escalations in a professional manner
Break down communication to an issue/action/resolution level
Solid capacity to confront unstructured problems with structured solution approach
Influence without authority to drive to resolution
Take charge of a situation, assign tasks, and follow through with implementation
Ability to communicate effectively with all levels of business
Experience with management of change
Excellent organizational skills and process expertise
Ability to develop and implement creative solutions and influence others in their adoption
Strong analytical, problem solving, and decision making skills
Deep understanding of business models and ability to drive behavior to support revenue goals
Experience in a growth/start-up environment
Some travel requirements

Sales Operations Specialist Resume Examples & Samples

Be a partner to the sales organization; enabling the sales team to scale, close and expand more/larger deals more efficiently
Collaborate with the demand-generation team to ensure a strong pipeline of inbound leads
Equip the sales team with the right sales processes, tools, and territories, with on-going training
Improve team performance and funnel conversion. Develop KPIs and metrics, proactively review and identify lead and lag indicators
Align team commission plans, budget and growth plans. Execute commissions and reevaluate quota to meet the team objectives

Sales & Operations Specialist Resume Examples & Samples

Complete Ad-Hoc requests and prepare PowerPoint presentations for Director of Wealth Management
Maintain various performance reports for the department
Review, analyze and present new products and vendors
Coordinate and attend sales meetings, seminars and appreciation events
Assist Financial Consultants with day to day functions of the department and research and resolve customer service issues
Support Financial Consultants and perform marketing activities as needed
Interact in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality customer service
Education: Bachelor’s degree preferred but not mandatory
Experience: Minimum of one year experience working in the financial services industry (preferably within a bank)
Skills/Ability: Bilingual (English/ Mandarin or Cantonese) is a plus. Strong organizational skills and attention to detail including planning and scheduling. Excellent verbal and written communication skills. Ability to multi-task in a fast paced environment

Sales Operations Specialist Resume Examples & Samples

Salesforce.com Administrator/Developer
Twisted Pair instance of Salesforce.com expertise, including developer experience
Keen attention to detail and complex problem solving abilities from an operational and technical perspective
Excellent organizational and computer skills (Microsoft Excel, Word, Powerpoint, Internet searching/research)
Demonstrated track record of project management skills
Ability to successfully juggle multiple priorities and meet demanding deadlines
Excellent process analysis skills
Knowledge of CRMFusion preferred
5+ years of experience with technical implementation, day-to-day operations and long term maintenance of Salesforce

Senior Sales Operations Specialist Resume Examples & Samples

Support BDMs and co-ordinate internally new customer on boarding
Work with OEMs and internal stake holders to set up new handsets, manage demo stock and dummy phones and support BDMs with customer requirements
Manage and forecast PPP stock holdings working with Telstra, supply chain and BDMs on forecasts from customers to ensure adequate stock
Work with BDMs, FOH and Marketing on stock requirements and manage back orders and allocations
Manage Price Lists and support marketing external comms for PPP and Handset business
Manage systems and processes for customer orders and returns for VADs business
Provide Support to Sales Team and Management on Day to Day Basis and Manage selected Tier two customers
Track, manage, validate and close off dealer rebates/price protection claims in consultation with BDMs and Accounts teams
Strong Communication, negotiation, written and verbal skills
Advanced Excel and Powerpoint skills
Strong Financial Analysis Skills, full understanding of P&L and cost structures
Outstanding organisation, analysis and presentation
Strong knowledge of online, documentation, research and analysis techniques
Personal presentation appropriate to the expectations of the business community. Good self-organisation skills and quality standards
Other sales duties as required and directed by Sales Management, Commercial Manager & Directors
Tertiary Qualifications
3 years Industry Experience

Au Sales Operations Specialist Resume Examples & Samples

Strong attention to detail and analytical skills
Experience or strong aptitude for building reports and dashboards in CRM tools, (experience with Salesforce is highly desitable)
Clear and concise written communication
Prior experience in working in a Sales Operations/Finance role, ideally within the technology industry
Have an understanding or previous working knowledge of the different data sources used by the business for sales analysis budget preparation and territory planning
Ability to build relationships with key stakeholders within the business unit
Assist with documentation of processes and policies that relate to the sales organisation
Previous reporting experience around customer attrition, cancellation and client on-boarding
Bachelor's degree ideally in Commerce/Business or Finance
People Management experience, this role will have Business Development Representatives reporting into it
To succeed, you will need to be driven, focused with strong attention to detail

Sales Operations Specialist Resume Examples & Samples

Upon request by the Direct Sales Representative via phone or email, creating quotes, samples, pilots, and free with orders
Converting leads generated via national or local marketing efforts and convert them to contacts within SFDC
Troubleshooting orders, which may contain sale orders, samples, free with orders, or pilot, when requested by Sales Representative
Working with sales and CSOM leaders on process improvements
Establishing and maintaining relationships with Direct Sales, gaining confidence and trust
Communicating information quickly, accurately and at the appropriate level of detail for the sales organization and customers both verbally and in writing
Thoroughly understanding policies and procedures
Responding and helping produce several applications and proposals simultaneously in a fast pace and hectic environment where high volume sales are at stake
Experience and understanding of the industry and how educational products are sold and delivered
Demonstrated success with achieving service level expectations and/or fast paced environments
Ability to use SFDC or similar tracking tool
A Bachelor’s Degree

Sales Operations Specialist Resume Examples & Samples

Book and confirm orders within established deadlines and past-deadline orders in time for air
Analyse and accurately implement copy instructions and orders for multiple advertisers representing multi-million dollar amounts
Co-ordinate the transfer of commercials between offices
Partner with Ad Sales to resolve/make good units that did not air in order to process and monetise
Maintain accurate files both physical and electronic
Knowledge of broadcast sales and network processes/systems preferred
Commercial copy experience preferred
Expertise with Microsoft Office products is essential
Must be detailed-oriented, have excellent organisational skills, and be able to prioritise and multi-task
Strong analytical problem solving skills are a must
Able to handle complex and high-volume workload
Must be a team player with excellent customer service skills

Sales Operations Specialist Resume Examples & Samples

Build and cultivate prospect relationships by initiating communication and conducting follow up communication in order to move opportunities through the sales funnel
Work closely with assigned distributors/region/customer base to establish solid relationships with the assigned group in order to support achievement of individual and team goals
Work with customers to develop a marketing plan to grow sales and help move inventory as well as creating stocking packages for distributors based on their market
Input new leads into CRM ( salesforce.com) and periodically update existing leads. Assist with CRM pipeline management. Ensure all communications are logged, information is accurate and documents are attached
Perform lead generation follow ups via email and telephone to qualify leads prior to submitting to sales team
Determine the customer’s current buying relationship and expectations in order to recommend specific products, services and solutions. Determine who the customer should contact to place the order
Explain products or services and pricing. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Proactively recommend items which will by customers to increase customer satisfaction and improve transaction profitability
Establish a close working relationship with members of Customer Service, Sales, Marketing, Shipping Department and Technical Support
A Bachelor’s degree in international business, business, marketing or related field is required
Must have excellent oral and communication skills, along with excellent telephone sales abilities
Fluent spoken and written Spanish is required for Sales Operations Specialist supporting Latin America
Requires the ability to respond to customer inquiries in a calm, professional, and courteous manner, yet always keeping company policies in mind
Requires excellent computer skills (Word, Excel, SAP Systems, hardware)
Good organizational skills with the ability to work with and interpret complex and detailed information

Sales Operations Specialist Resume Examples & Samples

Engage cross-functional teams and influence others
Drive sales behavior related to account set
Responsible for customer segmentation criteria
Develop Productivity scenarios analysis

Sales Operations Specialist Resume Examples & Samples

Please note, this is a remote position but ideal candidate should be located in the general Minneapolis-metro area for weekly onsite meetings in Eden Prairie. **
Ensure that there is a proper data alignment within Dell internal sales and operations tools and programs
Focus on delivering a positive customer experience
Actively participate in process improvement programs cross- functionally
Flexible work hours may be required at times. Overtime hours as needed

Channel & Alliance Sales Operations Specialist Resume Examples & Samples

Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
Suggest creative pricing and payment solutions balancing customer needs and pricing policies
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool
Proficient in PPT, Word, and Excel
Excellent interpersonal, written and verbal communication
Must be hands-on with solid attention detail

100

Sales Operations Specialist Resume Examples & Samples

Understand in deep the Deal Registration Process
Process opportunities on timely manner supporting the right SLAs for the queue
Follow all guidelines establish for the deal registration process. Ensuring high quality standards
Provide high quality customer experience to our Stakeholders and customers
Support the renewals, extension and mailboxes process
Provide constant feedback to ensure process is in optimal conditions
Support training of direct and indirect teams on new process that are identify
Participate on any special project that could be required inside the organization
Mailbox support for the LATAM Region
Support on Deal Registration Queue base on needs to ensure Our Regional SLA of the Region
Ability to make a decision when given several pieces of information
Knowledge of Microsoft platforms (word, excel, Powerpoint)

101

Digital Sales Operations Specialist Resume Examples & Samples

Direct interaction with Digital Media Advertising Sales Team and Clients to ensure campaign fulfillment
Must be able to traffic campaigns in DFP Premium, FreeWheel, Operative
Must be able to pull third and first party reporting
Previous exposure to Ad Networks a plus
Must be self-motivated and able to work independently as well as part of Ad Operations team. Ability to multitask and efficiently manage time and priorities is critical
Must be organized and detail oriented with great attention to accuracy
Familiarity with front end order management systems a plus (DSM, Operative, and Salesforce.com, etc.)
Work with external ad vendors to review and test images for varying rich media creative types and executions
Troubleshoot advertisement issues in real time
Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
Minimum 1 year of experience in Sales Operations
Basic knowledge of HTML and ActionScript
Experience taking screenshots, cropping, and basic image editing

102

Business One Channel Sales Operations Specialist Resume Examples & Samples

ISP knowledge
Fluent in English (verbal and written)
Basic understanding of sales processes, ideally through partners
Strong analytical and logical skills
Open and communicative personality, not afraid of being on the phone with colleagues worldwide
Self-starter with a passion to become a hands-on expert
Customer orientated with a strong focus on quality
Ability to work in an international team
Ability to work under tight deadlines (quarter end)
Work experience in a sales or operations environment

103

Inside Sales Operations Specialist Resume Examples & Samples

Hardware quoting
Internal processes and procedure research
Product return assistance for Major Account customers
Credit processing
Asset Verification
Not for Resale (NFR) Quoting
Deal registration review
2-5 years of related experience
Proven critical thinking abilities
Must be detailed oriented and possess excellent time management discipline
Be able to foster relationships with key procurement personnel at distributors or direct resellers
Provide excellent customer service while following up on order status, purchase order corrections or issues, etc
Experience in CRM system preferred (Salesforce.com highly preferred)
Willingness to work extended hours depending on month-end or quarter-end workload
Possible differentiated shifts available to accommodate global deal registration flow
The position will have direct interaction with channel partners, customers, sales professionals, channel selling team and sales operation

104

Sales Operations Specialist Resume Examples & Samples

Support and advise the sales force in the sales transaction and forecasting process
Suggest pricing and payment solutions balancing customer need and pricing policies
Interface to Deal Desk, Finance and Legal as needed (i.e. revenue recognition)
Maintain account information in the ServiceNow sales automation tool
Ensure accuracy of sales forecasts
Complete Vendor set up forms and provide necessary banking details to customers
Maintain territory maps and account assignments in the ServiceNow sales automation tool
Assist assigned territories with the business planning process
Proven experience of Sales operations in a software sales organisation
Organised, with excellent attention to detail and the ability to work in a fast paced environment
Experience in the use of sales process automation tools

105

Americas Sales Operations Specialist Resume Examples & Samples

Develop key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
Develop relationships and processes with sales, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting issues
Assist Sales Managers in all aspects of evaluating their teams’ performance
Ensure accurate and timely sales commission calculations and payments
Deep experience of Microsoft Office Suite required (extensive knowledge of Excel required)
Excellent cross group collaboration skills
Highly organized, have multi-tasking skills, and efficient in ambiguous situations

106

Sales Operations Specialist Resume Examples & Samples

Provides sales operations and planning support to the region or industry
Provides sales operations, analysis, insight and planning support across the Region Sales & Account Teams
Forms part of the SBO leader’s virtual team
Sales Business Support
Sales Transformation
Sales Process Leadership
Sales Planning and Readiness
Sales Forecasting and Reporting
Sales Performance Management
Sales Budget and Headcount Tracking
Sales Intelligence and Analytics
Sales Pipeline Management & Reporting
Education to degree level or equivalent preferable
Experience of supporting change in complex environments desirable
Experience of working across multiple countries and organizations
IT Services experience preferable
Sales Operations experience preferable
Experience of a Sales environment desirable
Strong English skills (verbal and written)
Intermediate Excel Knowledge
Analytical, support and data management skills
Results and outcome oriented
Ability to drive change in a complex environment
Ability to prioritize in a demanding and fast moving environment
Strong teaming skills with diverse teams
Strong analytical and technical skills
Processes management and reporting skills

107

Sales Operations Specialist Resume Examples & Samples

Acting as a information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
Support Sales Managers with periodic sales performance analysis; Orders forecast and ensure they remain up to date
Provide policy and process support to sales team on tendering: information collection, country policy research etc
1-2 years working experience in commercial field

108

Sales Operations Specialist Resume Examples & Samples

Set up orientation and on-boarding program for all new hires in the Sales department
Work directly with Director of Sales to coordinate and plan periodic sales meetings
Coordinate events for customer visits including airfare, hotel accommodations, lunches, etc
Work with our material master team to maintain our SAP database, inactivating products no longer sold
Develop a system for maintaining and filing all price quotes, including EB cost sheets and SAP reports
Assist Sales Ops team with updating cost standards in SAP on a periodic basis
Coordinate billing for all tolling business (DSM) with Customer Service
Act as a liaison to help resolve emerging customer order issues with accuracy and efficiency
Pull reports in SAP and SFDC to assist Sales in improving forecasts and meeting sales targets
Answer phone calls and emails promptly and professionally utilizing company procedures
Maintain a positive work atmosphere with a culture of respect for others
Build sustainable relationships of trust through open and interactive communications
Serve as a back-up to Sales Operations Manager and Sales Operations Analyst
Provide coverage to the front desk along with other team members to ensure full coverage each day
Look for ways to offer continuous improvement to current processes and procedures
Legally eligible to work in the USA
High school diploma or equivalent with a college degree preferred but not required
1-3 years’ experience in sales support or customer service preferred
Experience in a food manufacturing environment helpful
High level of numeracy and literacy skills
High level of computer skills in Microsoft Office and SAP
Good under pressure, able to establish priorities to meet tight deadlines
Awareness of safe work practices
Able to plan and execute actions and coordinate teams
Positive attitude and commitment to continuous improvement
Effective team member and team leader

109

Field Sales Operations Specialist Resume Examples & Samples

Associates degree in business, marketing or related discipline; in lieu of degree, will consider 5 years related working experience. Bachelor’s preferred
Minimum of 3 years in an administrative or support role in a sales environment
Knowledge of automation industry and products; Rockwell Automation products preferred
Microsoft Office Suite experience; Advanced Excel preferred
Experience with Office 365 applications including Microsoft Dynamics, SharePoint, PowerBI, etc
Some experience using SAP
Proficient in using e-mail, Microsoft Outlook experience preferred

110

Sales Operations Specialist Resume Examples & Samples

Managing all TFM call activities – Ensuring all countries input their TFM touchpoints, Targets and achieve their calls
Develop training materials and train TFM Coordinators & CS Team on tasks of TFM to convert CS calls to sales
Deliver the training, drive and ensure the transfer of skills sets within TFM coordinator teams
Review all course evaluation feedback and the effectiveness of the training and course outcomes, and identify areas for improvement
Driving operational efficiency of the TFM coordinators across APAC
Managing Salesforce.com TFM activities and tasks
Compiling and write Newsletter for Sales Operations Updates
Multi Outlook calendar co-ordination for monthly sales calls with sales leaders across APAC
Deliver user training to various departments as well as leading requirement gathering and support in the use of CRM system Global Sales Apps in the future
Support Sales Operations with adhoc special projects or trainings where required
Prepare the learning environment and resources, including setting up equipment, ensuring the company training facilities and associated training resources are properly maintained, meeting best practice standards
Strong interpersonal and organizational skills with effective communication skills to work with cross function teams to achieve company goals
Superior planning, project management and problem-solving skills
Strong interpersonal communication, strategic thinking, cross-functional business partnering, negotiation and analytical skill
Experience with SFE processes and CRM systems preferred
Customer focused and result oriented with high level of integrity
Ability to adapt to changing environments, with entrepreneurial outlook
Excellent presentation skills and leadership
Good computing knowledge in MS word, Excel, Powerpoint, CRM, Salesforce.com
Minimum Bachelor Degree in Business or relevant
10 years customer service experience, sales or related business fields
Comfortable to work in multidisciplinary and multicultural organization

111

Sales Operations Specialist Resume Examples & Samples

Advanced knowledge of MINDBODY Software and Business Partners
Ability to assess subscriber business requirements and recommend proper product solutions
Advances Excel knowledge is a plus

112

Sales Operations Specialist Resume Examples & Samples

Manage various sales operations and effectiveness related projects and day to day sales support activities
Assist in developing and evolving existing sales processes and procedures
Collaborate with SME’s across other business units (i.e. Marketing, Product, Legal, Technology, etc.) on various projects and initiatives
Manage and administer access to various tools as well as maintain relevant sales related content within these tools
Create and review materials for sales as well as communicate and work with stakeholders to develop learning programs for their use in sales related activities

113

Service Sales Operations Specialist Resume Examples & Samples

Support GE Healthcare Executive staff member in all related administrative tasks
Produce correspondence; presentations, meeting agendas, emails and any external mailings
Handle highly confidential and sensitive information
Calendar and meeting and conference management
Coordinate travel arrangements
Processing monthly corporate card and cash expenses
Support with general office administration, working closely with the global Group Staff Sr. Administrators
Support teams embed ways of using technology into their everyday working practice
Support the key projects/initiatives roll outs within GEHC Quality
Minimum of five years administrative experience working in a corporate environment at a senior level
Strong demonstrated writing skills, articulating complex ideas in an easy to understand manner
Demonstrated project management skills to plan and deliver on established tactical and strategic goals
Experience at an advanced level using Microsoft Word and PowerPoint applications as well as use of the internet and web applications (i.e. ability to draft correspondence and create PowerPoint presentations for leadership team); basic level of Excel application to create charts, diagrams and tables of data
Ability to travel on occasion
Bachelor’s degree OR at least seven years experience in a corporate or professional business environment
Excellent administrative and interpersonal skills, with ability and confidence to effectively interface with senior management and high profile clients
Familiarity and working knowledge of relational databases and knowledge of the GE Internet, Support Central and other relevant applications desirable
Extremely well organized, with attention to detail, yet able to multi-task in an environment of changing priorities
Intellectually sharp, able to grasp concepts and think/learn quickly
Professional approach, good judgment, creative problem-solver. Possessing the personal drive and commitment to implement innovative solutions
Ability to accepting constructive criticism and deal calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
A self-starter able to work on own initiative and well in a team environment

114

Sales Operations Specialist Resume Examples & Samples

Coordinate event rebook processes, pre-show, on-site and post-show
Assign event tasks and deadlines to Sales Coordinators
Manage team projects and deadlines in project management software
Provide Salesforce support and training to new staff and internal departments
Develop and maintain process documents
Travel to events to support on-site rebook
Provide layout and ongoing maintenance support for floor plans
Must work well independently as well as in a team
Organized team player with the ability to work within tight and changing deadlines
Team player who supports big picture goals of the group and organization
Experience with Microsoft Access a plus
Experience with ExpoCad preferred but not required

115

Sales Operations Specialist Resume Examples & Samples

Provide project coordination and sales process leadership to the Sales/Field Team efficiently and effectively with a high degree of confidentiality and professionalism
This role is includes a broad range of responsibility to include project management for the Sales team and is responsible for supporting and enabling local CU Sales Support staff
Responsible for providing executive level project coordination and support to the Business Operations Manager in support of the overall Sales Leadership Team
Responsible for imbedding cross-CU processes and formats for hiring, training, supervision and development of Sales staff, including assignment of special projects
Creates SOPs for the department, monitors output for consistency amongst all support personnel in regards to customer service, documentation and ways of working
Participate in department meetings as requested
Preparation of business cases, correspondence, reports, presentations and other material as needed for internal and external meetings
Process mapping and support in imbedding into the team for a more effective sales function especially during transition
Oversee equipment orders for the sales team (laptops, vehicles, phone...)
Meeting and event planning and support especially with processes
Co-ordination of current maps and territory models
Coordinate the sales support activities across the nation with a focus on processes and developing a team of support professionals
Support the Sales Leadership Team as well as supporting the co-ordination across other Commercial areas such as Customer Marketing, KAM, Finance
Design and support the implementation of the function and team for sales support across the CUs
High School diploma or equivalent; associate’s degree or bachelor’s degree preferred
3-5 years of senior administrative roles or project management experience with a 4 year degree preferred
5+ years previous supervisory experience preferred (within the administrative area)
Experience in major change projects and/or support large sales teams preferred
Strong (Syngenta) systems capability
Demonstrated team-working skills; ability to build an effective virtual team
Ability to interact with all levels of management and departments within Syngenta
Ability to offer support across the department with the capability to prioritize across multiple requests
Attention to detail and exceptional organizational and time management skills
Ability to prioritize multiple tasks and projects while working under deadlines
Demonstrate diplomacy in dealings with others and working in a team environment
Excellent Skills in Microsoft Office with a very strong proficiency in Word, Excel, PowerPoint and Outlook; ability to learn new applications as assigned
Advanced Problem solving and judgment capability skills
Communicative - Excellent verbal and written communication skills
Ability to adapt to a fast-paced environment; working efficiently under pressure
Ability to handle potentially sensitive information
Excellent telephone and customer service skills with a strong focus toward customer service
Customer-Focused
Innovative, decisive, trusted, results-oriented, and team oriented
Must be able to work and develop relationships across department lines and create an effective virtual team
Must be able to develop strong business relations across multiple departments
Ability to demonstrate courtesy and tact in obtaining and furnishing information
Ability to set clear goals and expectations for team members
Collaboration skills are critical to enable implementation with elegance
Customer focus for the team is an imperative
Ability to be flexible and co-ordinate within an ambiguous environment is critical

116

Senior Sales Operations Specialist Resume Examples & Samples

Manage and organize databases and calendars, schedule meetings, coordinate training, make the appropriate travel and dinner arrangements and process travel expenses
Prepare and maintain various documents, correspondence, spreadsheets and organization charts. Be able to amalgamate multiple updates into a single document for senior management
Coordinate data from a variety of sources for inclusion in reports, charts, spreadsheets and presentations. Perform research and prepare information for management review
Manage, organize and facilitate administrative functions and projects to ensure that the department operates smoothly and efficiently
Respond to inquiries and requests for information and keep manager informed of any items requiring personal attention
Coordinate the weekly forecasting for the Sales team. Work with Finance to generate the appropriate reports to manage the business
Generate sales pipeline reports and create sales opportunities into SFDC
From time to time, interface with customers to provide updates on Supply chain status
Ability to maintain confidentiality and work with discretion
Proficiency at MS Word, Excel, and PowerPoint and meeting maker systems
Excellent interpersonal skills with the ability to effectively interact with all levels of personnel, including senior management
Ability to take the initiative to resolve problems with minimal supervision and instruction. Excellent organizational, communication and interpersonal skills
Must be detail oriented, creative, organized, and be able to balance priorities, meet deadlines and work independently
Willing to learn new software tools and take on new Sales Operational tasks is necessary
Effective listening, communication skills and a self-starter

117

Spain Public Sector Sales Operations Specialist Resume Examples & Samples

Manage the Patrimonio Catalogue
Act as point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
Create proposals
Work with Sales Rep. and Preferred Partners’ to win Public Sector Deals
Work very close to the customer in all the Public Sector to adequate the HP Public Sector Proposals to the customer needs
Invoicing Patrimonio Orders. Launch electronic invoice to the Public Sector customer
Repurchase of HP products from the channel for resell/flow through to an end-user customer
Renting Public Sector Orders
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 1-2 years of experience supporting large accounts
Developing consulting, negotiation and influence skills
Solid understanding of core HP businesses and the revenue cycle
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Demonstrated project management skills such as planning, execution and implementation
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Basic financial and business acumen
Ability to identify and implement customer-specific process improvements

118

Sales Operations Specialist Resume Examples & Samples

Diploma/Degree HR, Management / Business or relevant qualification preferred
5+ years’ work experience, with at least 2 years in a relevant role/field
Proven ability to effectively develop and manage programmes/initiatives in the talent management/HR/learning and development field will be an advantage
Demonstrated problem analysis and solution formulation skills
Display knowledge of Industry best practice relevant to talent management and development
Ability to interact and converse effectively across various seniority levels within an organisation
Maintain high integrity and display reliability for delivering against agreed objectives within deadline
Demonstrated service orientation and good interpersonal skills
MS Office – very proficient skills in Word, Excel, PowerPoint

119

Sales Operations Specialist Resume Examples & Samples

3+ years working with customers in a sales or customer service environment
Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
Proficiency in Microsoft Office and an ability to learn other software applications as required of the position (Oracle, SharePoint, Siebel, etc.). Position also requires ability to navigate and use web based applications

120

Sales Operations Specialist Resume Examples & Samples

Plan and execute events in support of the sales team and executive staff
Provide on-site trade show management: customer meetings, partner relations, set-up, teardown, etc
Work with senior executives to maximize impact of trade show participation, including sponsorships, advertisements, customer events and giveaways
Support the sales team in event follow-up (pre and post strategy calls and action plan execution)
Asist in the planning and execution of annual sales conference and other federal events
Co-chair annual charity event – including fundraising
Establish professional working relationships with OEM partners
Initiate and attend OEM partner meetings
Track and coordinate OEM partner training, including scheduling on-site training and required OEM partner training to maintain partner status
Collaborate with OEM partners to resolve issues and explore opportunities
Explore new sources of OEM co-op dollars to fund joint initiatives
Assist with the review and creation of sales support materials (brochures and flyers)
Fulfill requests from Account Executives, Senior Sales Managers and Executives for assistance with presentations and custom sales documents
Attend local networking events to promote Black Box to customers and partners
Maintain and update website site content via corporate marketing
Draft and edit press releases
Support and coordinate public speaking engagements
Provide administrative support to the sales management team as needed
Act of as functional back up to Sales Operations Manager
Team player with strong interpersonal skills and the ability to effectively interact both inside and outside the organization
Strong and confident presence and is comfortable meeting with customers and partners
Strong computer skills including Microsoft Office Suite
Excellent organizational skills, able to prioritize work and meet deadlines
Ability to adapt to changing priorities and manage multiple tasks
Flexibility in work hours, as some activities occur before/after normal working hours
Travel – up to 25%
Graphic arts experience preferred

121

Sales Operations Specialist Resume Examples & Samples

Experience in finance or Sales Ops. organization
Good organizing, planning, and analytical skillset
Demonstrated ability to lead issue resolution with cross functional teams
Accounting or Finance experience preferred
Analytical skillset
Expertise with Microsoft Excel
English language preferable

122

Sales Operations Specialist Resume Examples & Samples

Bachelors in economics or computer science
2-3 years in multinational environment (preferably FMCG) with exposure to financial planning or demand/supply planning
Computer literate with strong MS Office skills
Prior exposure to ERP systems – advanced user (SAP advantage)
Ability to perform complex analysis underlining the business drivers behind
Ability to work independently with limited supervision

123

Senior Sales Operations Specialist / Analyst Resume Examples & Samples

Forecasting – Facilitate the forecast process for sales managers. Drive and encourage sales discipline for accurate, consistent and timely forecast submission based on disciplined use of the sales process and tools. Provide bookings and pipeline data to support the weekly forecast process. Evolve forecasting process and tools to enable channel imaging sales
Regional Quarterly Business Reviews (QBRs) – Work with sales and sales operations to prepare quarterly business reviews. Provide necessary data and meeting collateral to maximize value of the review
Sales Methodology– Participate in continual improvement of Nuance Sales’ Integrated Sales Methodology (ISM). Support EMEA Sales teams as subject matter expert and ISM champion among sales managers and sales reps as the methodology evolves with Sales team needs. Develop and support dashboards to provide managers and reps with visibility into adoption and success metrics. Track key metrics and review with sales managers to maximize sales adoption
Pipeline Management –Measure pipeline quality using standard KPIs, and provide transparency and insight to sales managers. Evolve metrics and measurement techniques through collaboration with the WW sales operations team
Partner Sell-through and Field Bookings– Deliver field bookings data to sales managers on a period basis, in support of the Management Operating Rhythm (MOR). Assign orders to sales reps for quota retirement and commissioning purposes. Adjust for the impact of MFP Minimum Purchase Commitments (MPCs). Provide analytics on bookings performance to help inform forecasting decisions and QBR preparation
Territory Analysis and Quota-Setting– Support the annual sales planning process by providing the necessary data and tools to analyze bookings history and rebalance territory definitions. Assist sales leaders in assigning quota during the annual planning process, when territory changes occur mid-year, and when new employees are brought into the sales organization. Submit requests for Personal Acknowledgement Forms (PAFs) for all quota-carrying sales reps
Commission Inquiries – Respond to reps’ questions regarding the sales compensation plan and supporting systems. Coordinate with the Sales Compensation team to resolve issues with crediting or system data
MBO and Sales Incentive Tracking– Provide sales managers with data necessary to accurately calculate MBO attainment and other incentive awards for their sales reps. Consolidate data as necessary and submit to the Sales Compensation for processing
Strategic Deal Tracking and Compensation –Manage the list of strategic deals for the MFP team; identify booked deals and determine appropriate quota crediting for Regional Sales Managers and Strategic Account Executives. Provide transparency to the sales teams, and consolidate data for the Sales Compensation team for commissions purposes
Sales Performance – Leverage Sales Ops/Sales Finance to define and consolidate performance metrics (quota performance, activity management, pipeline creation and quality, forecast accuracy). Review data versus other sources to ensure accuracy in preparation for quarterly reviews
Recruiting Tracking and Analysis– Gather data from HR to continually reconcile hiring requests versus approved annual sales plan. Provide quota coverage metrics calculation for the Geo and identify areas for leadership attention
Ad-Hoc Reporting and Analysis
Excellent communication and collaboration skills in a business partner role are essential

124

Sales Operations Specialist Resume Examples & Samples

Identifies process improvements to support business operations
Strong interest in identifying process improvement opportunities that support the key business operations
Basic Experience with SFDC and Oracle
1+ years of Sales Support experience preferred

125

Sales Operations Specialist Resume Examples & Samples

Responding to Sikich internal sales team requests from our existing GP client base utilizing our internal sales board application
Preparation of
Understanding of Microsoft Dynamics CRM preferred
Understanding of ConnectWise (PSA Tool) preferred

126

Sales Operations Specialist Resume Examples & Samples

Ensure team compliance of Clinical Standards setup for all Clinical Advisors in order to guarantee consistency in knowledge, experience and customer interactions
Coordinate activities to foster the proposal of ideas aiming to improve internal processes, customer satisfaction, and or overall department efficiencies
Provide 1:1 ongoing feedback and coaching to the Clinical Advisors in a manner that builds their communication, presentation, and teaching skills
Participate in special projects and/or training to further enhance clinical knowledge and experience within the Clinical Advisor team
Handle escalations, difficult or sensitive issues following department guidelines
Planning projects, elaborating documenting presentations and reports
Work closely with members of the Customer Advocacy team, Sales force and other teams around our operation, within or associated to the company, supporting customers and or providing ideas for improvement
Support Sales Director with all data implementation
Be responsible for Training Courses for all organization regarding his/her area

127

Senior Sales & Operations Specialist Resume Examples & Samples

Contributes to sales floor up-keep and cleanliness
Assists with sales floor inventory counts and stock replenishment
Ensures sales floor remains visually appealing
Clearly explains and illustrates product and service capabilities
Offers product suggestions to customers to help satisfy their needs/wants
Continuously expands knowledge of trends in wireless and current Cox services and products
Maximizes sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing
At the Senior Level, plays a key role in handling customer escalations. Additional operational duties may include acting as 'manager on duty' and 'key holder' when necessary and completion of paperwork and sales reports as they relate to store opening and closing activities
Educator (includes accountabilities below): Serves as the store expert on the latest product features, services, and accessories
Responsible to sell accessories and add-on features while supplementing new customer solutions or satisfying existing customer requests
Provides in-house technical support to customers within a Cox Solution Store, related to cable, data, voice and wireless product offerings
Works with customers to solve technical problems with various Cox products and conduct light triage work on wireless phones
Provides prompt and friendly troubleshooting, diagnostic, and upgrade services as appropriate
Additional responsibilities include maintenance of customer request files, preparation of reports for analysis of trends and services as required, and warranty processes for Cox products
Concierge: responsible for ensuring customers have a positive experience in stores by directing customers to the appropriate service area to meet their needs

128

Sales Operations Specialist Intern Resume Examples & Samples

Responsible for the support of the sales organization and the interfacing with customers prior to and/or after the sale
Develops and maintains positive customer relations and coordinates with various functions and departments within the company to ensure customer requests are handled appropriately and in a timely manner
This position has authority to substantially affect the relationship between the company and the customer
Provide information and administrative procedures for quoting and processing orders and services. Report sales cycle information to management
Interact with customers, sales representatives and internal staff at all levels with a high level of professionalism

129

Sales Operations Specialist Resume Examples & Samples

Works as a part of the Sales Enablement team to ensure accurate and efficient reporting of key sales metrics, including results, forecasts/quotas and KPIs, headcount and compensation calculations
Assists with internal process improvement initiatives related to budget, forecasting and compensation; works with Manager to assist with revenue and budget analysis and trending reports
Coordinates the distribution and organization of accounts between sales reps

130

Sales Operations Specialist Resume Examples & Samples

Be the central point of contact for any sales operations issues within a given territory
Resolve all implanted not billed issues by discovering root cause of issue and leading resolution
Administer all credit / rebills to customer maintaining correct accounting
Support the Purchase Order process working on behalf of Sales Reps in acquiring outstanding Purchase Orders from appropriate Hospital Administrative staff
Resolve all customer and internal department invoicing issues
Track and administer all logistics involved in expired product
Responsible for resolving all inventory issues, including but not limited to exchanges, returns, backorders, and demo product availability
Lead all Programmer logistics, ensuring appropriate traceability
A Bachelor’s degree Business Administration, Marketing, Operations or equivalent experience
2-5 years experience with Operations or Customer Service
Requires demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational, and follow-up skills as well as the ability to converse effectively with all levels of employees
Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner
Must have demonstrated personal computer skills including a working familiarity with relevant word processing, database, and spreadsheet applications (i.e., Microsoft Word, Excel and Access)
Familiar with healthcare market

131

Sales Operations Specialist Resume Examples & Samples

Design ad hoc analyses and reporting to support specific global sales teams
Build dashboards and customized tools that help answer critical business questions
Improve existing dashboards to drive consistency, best practices, and simplicity
Develop fluency and deep subject matter expertise with all types of sales data (Salesforce CRM, bookings, pipeline, forecast, revenue conversion, win/loss, quota attainment, etc.)

132

Sales Operations Specialist Resume Examples & Samples

Degree / Higher Diploma
Sensitive to numbers
Detailed mindset
Good teamwork
Good communication skill in English, Cantonese / basic communication in Mandarin
Excellent MS Excel tool
Strong self-motivated, ownership, execution power

133

Sales Operations Specialist Resume Examples & Samples

Act as a business partner for a sales region and support the EMEA HQ
Strong communication skills in both oral and written form
Business partnering skills with both senior sales and operations leaders
A curious mind that thrives on critical thinking and problem solving
Advanced Microsoft Excel (v-lookup, pivot tables, data analysis with >10k rows)
Strong Microsoft PPT, with the ability to create decks for effective analyses
Oracle CRM skills to an intermediate level and extensive CRM experience
Work with a virtual team, geographically separated across the three geographies
Extensive experiences working in a combination of Operations and Support roles in the technology sector
Proven experience across operations roles, demonstrating fundamental ops skills
Experience working in or with technology multi-national corporations
Must have strong achievement in a Bachelors Degree
Direct field sales or inside-sales experience is a strong plus
High achievement in an MBA or other relevant post-graduate qualifications is a strong plus

134

Sales Operations Specialist Resume Examples & Samples

Develop links with the regional GTM Sales Operations teams to effectively share data and drive efficiency in the processes and reporting that we use
Understand the underlying drivers of the Transactions business and use that insight to develop additional data and reports to drive business growth
Create a schedule of regular Sales Reports that allow the effective management of the Transaction Sales business (including Sales pipelines, Wins and Losses and At Risk)
Aid in the construction and ongoing production of a Transactions Dashboard that will measure Key Indicators of our performance and guide management actions
Work with the data we have available to identify new opportunities for increasing volume and revenue from our existing customer base
Utilize both internal and third party data to assist in targeting out new business efforts to large growth opportunities in each region
Develop new data sets and sources to compliment those already in use
Create analytics and reporting that will allow us better target profitable clients
Assist in Market Development activities including training, customer feedback, global process development, best practice sharing and market sizing
Professional experience in either Data or Customer Analysis
The candidate must be a highly professional, detail oriented, self-motivated and organized individual with a proven track record of exceeding targets
Excellent communication, presentation, and organisational capabilities as well as analytical and problem-solving skills are essential
Numeracy and ability to collate and process data to produce sales enhancing information
Ability to build relationships and work well both within a team environment as well as with other professional constituencies
Ability to present results with accuracy and brevity to senior colleagues
Understanding of financial markets and in particular the FX, Equities or Futures trading would be helpful but not essential

135

Spectrum Retail Sales Operations Specialist Resume Examples & Samples

Lead the on boarding and off boarding of authorized dealers, including management of ID requests, contract documentation and retail operational systems
Monitor and identify red flags on payment files and records in retail operational systems to ensure authorized dealers are being paid correctly
Ownership for resolution of payment disputes for all authorized dealers within scope of responsibility
Facilitate and manage the executive customer escalation process, including resolving customer billing issues in partnership with Account Executives
Communicate and interact with all authorized dealers and other cross-functional departments within Charter on behalf of Retail Operations management
Collect and analyze authorized dealer performance data and incorporate results into dashboards, presentations and summary reports as needed
Responsible for the design, distribution and presentation of retail data/trends to Retail Management
Perform other duties as requested by Manager
Ability to communicate orally and in writing in a clear and straightforward and professional manner
Manage multiple projects and tasks at one time
Prioritize and organize effectively to meet project deadlines
Maintain confidentiality of information
Ability to show judgment and initiative in accomplishment of job duties
Advanced knowledge of personal computer and software applications (i.e. Microsoft Office Suite)
Knowledge of telecommunications industry
Knowledge of Charter products and services

136

Sales Operations Specialist Resume Examples & Samples

Interaction with customers (via phone or email) proactively resolving issues with Premier Pages. Will establish a direct relationship with the internal sales teams and will support accounts to ensure the Customer Experience is complete
Engagement in platform testing and code release activities secondary to page maintenance and customer relationship activities
Work with Online Strategy teams to assist in driving customer online versus offline for order processing
Candidate will primarily be measured against indicators of broken configurations and quality in a timely (SLA) fashion

137

Sales Operations Specialist Resume Examples & Samples

Sales adjustments
Product information
Equipment procurement
Appliance evaluation
Any additional administrative sales requests relating to the team
2-4 years -- plus add additional experience requirements needed if you were to fill an open requisition, i.e., knowledge, skills, and abilities
Sales Adjustment & Reporting Specialist
Sales Operations Technology Specialist

138

Sales Operations Specialist Resume Examples & Samples

Supports Account Manager in the achievement of annual invoiced sales performances to drive sales for designated accounts
Tracks and maximizes order to delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers)
Coordinates and performs tasks related to order management ensuring quick turnaround – including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating assortment manager tool, etc
Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers
Develops strong relationships internally with a focus on providing excellent customer service
Partners with Credit/Pricing department to address all credit-related customer issues and follows up on any issues or concerns
Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain
Tracks past and future orders, updates all Account Managers, Customers and Business Planners, identifies opportunities and makes recommendations
Attends and assists at customer meetings at Luxottica, VEE/VEW and client headquarters, etc
Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta and overseas) across different customers to identify opportunities
Communicates in a timely and clear manner to customers’ inquiries via email and/or phone
Works with showrooms’ Sample Coordinators to maximize customer buying opportunities
Conducts online trainings for customers on B2B
3+ years of experience in sales, or sales support role, with experience interfacing directly with customers
Knowledge of the US retail climate, particularly the eyewear industry
Excellent communication skills verbal and written
Bilingual French
Supply knowledge and EDI
Microsoft Access experience

139

MSP Sales Operations Specialist Resume Examples & Samples

Support the creation of pricing and payment solutions balancing customer needs and pricing policies
Ensure all Orders are approved within pricing and discount policies
Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against MSP growth and roadmap and develop operational best practices
Act as the first line support for MSP sales team and MSP partners in areas of training, onboarding and ongoing collaboration
Work in partnership with MSP sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
Develop dashboard requirements to provide visibility to MSP pipeline and transactions as well as performance against metrics
Maintain MSP account maps & assignments in the ServiceNow sales automation tool
Document and maintain contract and pricing information for strategic partners
1-3 years of proven experience of Sales Operations in a software sales organization
Excellent analytical and problem solving skills with ability to drive conflict resolution
Ability to work in an aggressive, fast paced environment managing multiple priorities
Results Driven
Ambition to manage a team and take the role to the next level of proficiency

140

Sales Operations Specialist Resume Examples & Samples

Support the end-to-end lifecycle for all sales transaction types, including New Business, Upsells, Services/Training and Renewals for several Americas territories
Monitor the sales forecast and perform pipeline analysis to ensure forecast accuracy
Attend regional forecast calls and advise the sales force in sales transactions
Lead the renewal process beginning with the development of a renewal strategy, creation of renewal proposals and quotes through signature of renewal by the Customer
Provide guidance on proposals and assist Account Executives in creating quotes, as necessary
Act at the liaison between Deals Desk, Finance and Legal to obtain approvals as needed
Coordinate renewal tasks with assigned sales person including
2-4 years of experience in a Sales Operations role or supporting Sales Reps and Territories in some capacity, preferably for a software sales organization
Ability to understand contractual terms and conditions
Proficiency in use of customer relationship management or sales forecasting tools
Proficiency using Microsoft products including advanced Excel skills and PowerPoint
Excellent attention to detail and the ability to work independently in a fast-paced environment
Experience in selling software as a service a plus
Bachelor level degree or comparable education and experience

141

Sales Operations Specialist Resume Examples & Samples

Become an expert in the Enterprise segment, becoming a part of the business and seen as the go to knowledgeable person
Become the deal consultant for North America Enterprise sales teams, assisting with complicated deal structures
Execute the order processing function for this segment, this includes Approving quotes, assist with quote creation, and booking of deals in SFDC
Work cross-functionally with Accounting & Legal on any issues related to deals that have been booked, troubleshoot issues, etc
Partner with the global Enterprise Sales Leaders to define priorities and address additional needs & pains
Lead all quote to cash sales operations activities for the segment, including SFDC Opportunity Management, Order Management, and Reporting/Analytics
Partner with other members cross functionally to define, build & roll out changes (eg - changes to the CRM, policies, processes & practices)
Responsible for ensuring sales processes & policies are implemented effectively within the segment

142

Sales Operations Specialist Resume Examples & Samples

Develop and improve all processes for Specialty Sales Team
Implement and test software and procedures including new process improvements
Work with other cross-functional departments to streamline and simplify processes that achieve goals quickly, effectively, economically and creatively; utilizing process improvement tools and techniques to improve, measure, and track progress
Develop and implement improved efficiencies and modernization of operational policies and procedures for Specialty Sales channel
Prepare periodic meeting presentations, training and support relative to needed sales process
Coordinate and manage efforts relating to other departments (Finance, MP&A, IT and Distribution)
Coordinate the distribution and development of the sales tools needed for all field sales employees and specialty retailers relative to early order period, product knowledge, launches, new sales initiatives and promotions
Communicate and advise on market challenges, opportunities, product updates, inventory, etc
Manage and develop marketing materials for all channels of distribution and help create new materials as needed
Attend trade shows, special events, store openings, and visit specialty retailers as necessary
Present products and information in large and small group settings both internally and externally
Drive continuous improvement and ongoing management of sales systems
Be proactive in recommending, improving and implementing refined processes for sales team
Continue ongoing research and clarification about operational processes, objectives, and goals
Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals
Conduct testing of proposed process improvements
Bachelor’s degree in sales, business administration or related field or equivalent experience
3+ years business management experience preferably in a customer service/sales environment
Project Management/account management preferred
Align language to scaled career ladder language
Strong PC skills utilizing Microsoft Office
Strong initiative/self direction
Excellent interpersonal, written and verbal communication skills including presentation skills
Ability to operate office equipment, including computers, copiers, fax machines, and phones
Occasional travel to visit retailers and travel

143

Sales Operations Specialist Resume Examples & Samples

Bachelors in Agriculture, Business or related field
1-3 years experience, in sales, sales operations or customer support
Agriculture related experience desired
CRM- Salesforce experience preferred
Self-motivated and ability to work independently
Ability to develop ideas, improve processes, enable strategies, and informally influence
Demonstrated computer skills in Microsoft Office suite of products (Outlook, Word, Excel, and PowerPoint)
Agility & flexibility to adjust to changing demands- Sense of urgency

144

Sales Operations Specialist Resume Examples & Samples

Own project management and forecasting construction based on backlog & funnel data, risks and opportunities and sell and ship profiles
Be present at key customers along with product and sales teams to support on project execution
Partner and orchestrate cross-functional areas to drive revenue and customer satisfaction performance
Drive monthly backlog quality reviews. Ensure the utmost quality in backlog in the region
Lead for execution of revenue plan to ensure completion of revenue recognition requirements during W2W close process. Review revenue policy to ensure revenue requirements are understood early and executed
Cultivate partnerships with the sales team to build consistent strategies for multi-modality projects and cross-P&L business events
Minimum 2 yrs of experience in a project management role or similar on Operations, Supply Chain and/or Service
Demonstrates ability to work with and through high number of details
Ability to lead and influence within a large, complex organization

145

Sales Operations Specialist Resume Examples & Samples

Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
You will be responsible for order transaction processing and security license fulfillment
You will utilize a wide range of tools that enable us to accurately maintain the source of truth for customer assets
You will be relied upon to review discrepancies in data and resolve those issues correctly
The work you do will directly support the Customer Success organization and have a major impact on our Customer Satisfaction results
You will also be open to taking on responsibilities around new product offerings and be proactive in learning the nuances of entitling these licenses and maintaining that data going forward
Previous experience and expert knowledge of asset management and maintaining customer data
Must be analytical, accurate and efficient, with the ability to learn quickly and adapt to change with ease
Knowledge of Salesforce.com, Flexera and the Microsoft Office suite is a plus
Exhibit polished customer service skills, willing to dig deeper into an issue until a resolution is found
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-352-585-2109,George.Rogers@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**

146

Sales Operations Specialist Resume Examples & Samples

Performs daily processing of all operational aspects of sales orders, including but not limited to invoicing and refunds
Responds to order-related information requests from Sales, Delivery, Service and other departments throughout the organization
Records information and ensures quality of data in CRM and other internal systems that support sales, production and financial management
Investigates system discrepancies quickly and finalizes solutions
Keeps up to date with regional Sales Ops colleagues with similar functional specialties, to help ensure consistency of process across regions
Articulates specific ideas on how to further refine systems or processes

147

Sop-senior Sales Operations Specialist Resume Examples & Samples

Prepare weekly forecast report for Greater China region to facilitate weekly forecast review with the Sales team
Collaborate with the Account Executives to drive and maintain the accuracy & consistency of the data in SFDC
Ability to work on time sensitive material in a fast-paced environment required
Strong communication skills required
Self driven & ability to work under minimal supervision

148

Sales Operations Specialist Resume Examples & Samples

Plan annual and quarterly sales meetings, leadership meetings and regional meetings to include venue sourcing, logistical planning, coordination, communication, and onsite management; partner with finance on budget management for these meetings
Serve as the central point of contact for all field-based questions/requests including providing Certificates of Insurance and other documentation to sales team members for credentialing/hospital access; assist with onboarding and off-boarding of field personnel; liaising with IT to ensure reps have current and functioning technology
Oversee and monitor budget, providing regular status updates to leadership; manage for several categories; assist with annual budget planning and formulation for each functional line item
Submit and monitor workflow for purchase orders and contracts, ensuring compliance to company policies and approval guidelines. Coordinate with vendors, consultants, managers and legal team
Manage car allowance program to include monthly reporting, payment processing and approval, adding/removing of new drivers to the program, addressing inquiries from the sales team, and ensuring compliance of all policies
Manage the Sales Incentive Contest Points Program, coordinating with the management team on employee awards; tracking distribution of points and entering into vendor’s online redemption site. Provide quarterly redemption reports for tax purposes. Assist with quarterly communications
Liaise with Patient Advocacy to support Patient Support Group Meeting, PAH funded programs including O2Breathe walks, and other patient event coordination
Process exhibit requests and coordinate with vendor and sales personnel on exhibitor logistics
Maintain iPad inventory and manage AT&T Billing
Process expense reports and provide administrative support
Strong organizational skills with ability to multitask
Ability to adapt to frequent changes in workload, adjusting priorities quickly as circumstances dictate
Ability to perform with frequent interruptions and/or distractions
Ability to work independently and follow through on assignments with minimal direction

149

Senior Sales Operations Specialist Resume Examples & Samples

Be the Salesforce.com system expert and ensure that the system is being fully utilized to meet corporate objectives
Maintain thorough knowledge of Genesys business processes and guide other team members
Play a consulting role for other projects that need to integrates with Salesforce.com and participates in meetings as operations and technical expert on Salesforce.com
Work with cross-functional teams through entire project lifecycles
Evaluate the partner quoting, revenue, contract management and other business processes and recommend solutions
Gather and provide system requirements to the internal development staff when no viable third-party solution is available
Evaluate and recommend policies and procedures to management
Manage various projects as directed

150

Sales Operations Specialist Resume Examples & Samples

Act as a liaison between sales and other departments to: Remove obstacles, manage escalations, facilitate delivery of service to customers, address issues impacting sales teams such as negative margins, freight/price adjustments, and order management
Facilitate cross-departmental operational readiness for new customer on-boarding or new customer engagements - through Project Trackers or newly awarded business
Build trusting relationships with Sales and Corporate Support leadership
Work with appropriate departments to identify, fix and fulfill Sales orders that are aged, C1/C2, WBO, and Rejected/ stuck
Work with appropriate teams on bill and hold maintenance
Work with appropriate departments regarding margin discrepancies Identify trends and then resolve issues (long and short term)
Facilitate project trackers end to end
Manage account email boxes and tax appropriate actions
Place standard, repeatable orders per documented Statements of Work for each account
Ensure all assigned duties are completed timely and according to SLA
Participate in monthly or quarterly business reviews with internal teams to facilitate communications, continuous improvement, and/or alignment of support
Serve as a change agent for implementing new programs or operational processes
Provide business intelligence in the form of analysis and reporting
Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics
BA/BS in Business or a related field preferred, or equivalent experience

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