Sales Support Coordinator Resume Samples

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M Daugherty

Marianne

Daugherty

6939 Ludie Common

Houston

+1 (555) 694 6628

6939 Ludie Common

Houston

Phone

p +1 (555) 694 6628

Experience Experience

Philadelphia, PA

Sales Support Coordinator

Philadelphia, PA

D'Amore, Ankunding and Kihn

Philadelphia, PA

Sales Support Coordinator

Work with account manager to create and develop presentations for promotions, business reviews, line reviews, etc
Create and implement suggestions to systematize and improve process/workflows
Work with sales and production to provide proper paperwork for verbal orders
Provide administrative support for the two departments: make travel arrangements, create expense reports, order supplies, etc
Act as primary support for territory managers and field sales management in their territory management duties, including but not limited to
Work well within a team environment and be willing to jump in and assist a co-worker with additional accounts and/or customers
Provide assistance for all store requests

New York, NY

Customer Service / Sales Support Coordinator

New York, NY

Purdy-Rolfson

New York, NY

Customer Service / Sales Support Coordinator

Performs other duties as assigned by management
Works “If” bids Load and manage OVE vehicles (dealer & commercial)
Performs mobile auction account management and support functions
Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE
Provide technical assistance and product information to our sales team
Manages transportation requests
Performs lead generation (Next Gear, notification of newly registered dealers to sales, etc.)

present

Los Angeles, CA

Senior Sales Support Coordinator

Los Angeles, CA

Torphy, McCullough and Pouros

present

Los Angeles, CA

Senior Sales Support Coordinator

present

Develop and maintain intimate, yet professional, relationship with customers and decision makers of cargo movements, both in-house and 3rd party
Coordinate with other entities/location towards developing and providing business solutions and customer support
Ensuring customer relationship management tools are updated on time and are of excellent quality
Providing a personalised service and building relationships with customers
Takes initiative to work creatively to support their Sales Force Members to meet territory goals
Scheduling and calendaring meetings directed by National Account Managers
Assisting with processing price quotes and rate negotiations

Education Education

Bachelor’s Degree in Professionalism

Oregon State University

Bachelor’s Degree in Professionalism

Skills Skills

Highly organized, strong attention to detail, with the ability to work in a deadline-oriented environment
Good communicator who possesses strong customer services skills and an ability to build and maintain relationships (both internally and externally)
Self-starter with excellent time management, organizational skills, creative problem-solving ability, and be detail oriented
Strong attention to detail and ability to prioritize workload to meet deadlines
Strong work ethic, attention to detail, and an ability to work effectively under tight deadlines
Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel
Good working knowledge of Microsoft Office and other PC software
Proficient in the use of basic office equipment and tools as well as applications specific to the sales function
Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information
Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment

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15 Sales Support Coordinator resume templates

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Sales Support Coordinator Resume Examples & Samples

Identify appropriate titles, prepare written/oral presentations, and account pitches
Maintain sales with accounts and work with department members to implement creative marketing and sales strategies to expand and develop new business (backlist promotions, seasonal promotions and special offers)
Create sales materials for outside commission reps and coordinate materials for outside reps and the gift showrooms (sell sheets, samples, galleys, etc)
Provide administrative support including, but not limited to: processing account orders, account customer service, and telephone coverage
Work with other department managers and sales representatives on special projects
Prepare for and attend monthly and seasonal planning meetings
Coordinate and attend industry trade shows. Plan exhibit booth, select feature titles, and create marketing and promotional pieces
1 year of relevant sales experience
Must be extremely detail-oriented and well-organized
Solid computer skills including advanced command of Microsoft Excel and Powerpoint
Ability to travel to trade shows and sales meetings on occasion
Strong interest in Publishing

Mdu Sales Support Coordinator Resume Examples & Samples

Ensure smooth and efficient operation and maximum end-user satisfaction
Develop, recommend and implement new procedures
Administer, coordinate and monitor departmental customer acquisition activities within the framework of established MDU customer care policies and procedures
Handle all customer service issues. Work with Account Executives on acquiring new business accounts and have accountability for assisting the team in achieving their revenue objectives
Input and track all orders that are sold by Account Executives
Data analysis, running reports, and building spreadsheets for the Sales Operations Director as requested
Assist with A.E. billing issues
Act as internal advocate to identify and acquire local and corporate resources necessary to support internal sales activities
Ability to understand customers business and networking requirements as needed. Good understanding of billing systems
Responsible for coordination of incentives and promotions for MDUs
2-3 years' experience in a related field to include Customer Service, Sales Support or property management
Demonstrated leadership skills to effectively develop and lead a high performing team in the meeting function/department/company short-term goals and objectives
Demonstrated change management aptitude and ability. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes
Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the expectations of the organization and ensure needed business outcomes
Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience
Requires a valid driver's license, an acceptable driving record and use of a personal vehicle
Previous experience with sales skills and negotiations is desirable
Self Starter requiring minimal management intervention
Demonstrated time management skills and ability to operate independently
Strong Microsoft Office skills; including Word, Excel, Access and PowerPoint
Knowledge of TWC products and services is required
Proficiency with CSG billing system required
Willingness to work outside the office (in the field) is required
Tolerance for Stress
Practical Learning
Analysis/Problem Solving
Motivational Fit

Sales Support Coordinator Resume Examples & Samples

Experience in a Customer Service/Support or Order Fulfilment capacity
Good working knowledge of Microsoft Office and other PC software
Some knowledge of order entry systems or customer management systems

Sales Support Coordinator Resume Examples & Samples

BA/BS in business/marketing, science or similar analytical field
3-4 experience in customer service/account management role in a B2B environment
Experience working with service agreements and/or sales contracts
Good knowledge of Microsoft Excel
Direct client contact experience including client meetings, e-mail and telephone communications
Knowledge or experience with Siebel or other CRM based order management systems is considered a plus

Sales Support Coordinator Resume Examples & Samples

To ensure all Customer Service issues are progressed or concluded in an appropriate manor within the team’s 48 hour Service Level Agreement (SLAs)
Effective ownership of customer issues, including appropriate escalation if necessary, and liaison with internal delivery partners to deliver for the customer around key deadlines/service level agreements
Monitor delivery partner customer service provision and be a primary point of contact for key clients on customer service issues
Manage the processes and systems Language Testing relies on to support customer service
Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
Maintain or construct processes, policies and procedures documentation for internal stakeholders and customers
Support and help the team to co-ordinate operational tasks through internal/external stakeholders for series-based examinations
Excellent communication skills – oral and written. Communications information professionally in a clear and timely manner
A demonstrable passion for excellent customer service
Ability to work effectively across multi-discipline teams and across all levels
Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel
Use of Google Mail or similar email system
A demonstrable commercial sense coupled with common sense and a practical approach to problem solving
Excellent organisational and time management skills
Experience in a customer facing / customer support role
Multi-lingual would be an asset
An understanding of the high stakes testing market

Sales Support Coordinator Resume Examples & Samples

Research on the various rates for land, air and sea transport that is appropriate for any business travel requirement for cost effective travel
Make bookings through Independent Airlines, Hotels directly, and travel websites
Coordinate with office personnel to ensure that the travel and dates of travel are correct and satisfactory to the passenger as well as the department
Perform quality control by monitoring airline, car rental and hotels for cost and value options
Adhere to Company Travel & Expense policies
Monitor OPI.com web inquiries and respond as needed
Assist Sales Support Department in responding to live “hotline” inquiries
Audit expense reports and cost center application
Demonstrated ability to be a good team player
Computer literate and proficient
Travel agent or travel industry professional or similar experience
Bi-lingual English/Spanish
Worldspan GDS experience
Knowledge, skills and abilities utilizing industry and proprietary technology including booking tools
Domestic and international travel knowledge

Sales Support Coordinator Resume Examples & Samples

Liaising with sales consultants to ensure client administration is in place in a timely manner so that buyers have a smoothand logical journey from enquiry to order confirmation
Ensuring all administration is transparentand visible to all parties to ensure jobs etc. can be picked up by any team member
To support the sales teams in the cost effective servicing of their clients
Running counts requests, match projects & profiles for the sales teams using our in-house systems
General administration such asDUNS number searches, GDMs, account creation, credit decisions, credit card payments, output QA, data dispatches & OTI rejections
Ensuring a standard of administration is maintained for all work carried out e.g. Client Order Confirmation, PO's, supplier Order Confirmationsand maintaining paper trails for problems during the job
Assisting in the creation of presentations for the sales team for new business meetings, when required
To support the sales team wherever required to help ensure that team sales targets are met

Sales Support Coordinator Resume Examples & Samples

25% 1. Item Set Up. Ensures that all retailer tem setups, maintenance and pricing activities are accurate and executed based upon agreed service levels. Communicates directly with Accounts on item setup related activities. Researches sales activity and provides recommendations to Account/Business Managers regarding pricing discrepancies between SPHE and the Account
40% 2. Trade Promotion Management. Responsible for sales promotion creation, maintenance and reconciliation of current and past Sales Promotions, resets, changeouts and specific customer sku pricing. Review claims submitted by the account and verify accuracy of promotional sales activity. Research promotional discrepancies between SPHE and the Account and provide recommendations to Account Manager, Sales Reporting, Sales Planning and Finance teams
15% 3. Account Customization. Focuses on Account Specific requirements which includes but is not limited to: customization of powerpoint presentations, review and update internal pricing reports and market share reports, review vendor agreements for promotional activity and recap account’s weekly circular ads. Digital Coordinator manages cross-studio product lifecycle tracking windows, promotional post-mortem decks and case studies. Liaises between Account and Internal departments on new requests for master data feeds and provides issue resolution on existing master data feeds
10% Evaluate System & Process Functionality: Identify and lead initiatives to capitalize on opportunities to increase procedural efficiencies and systemic enhancements as it pertains to the core functionality and productivity of the position. Evaluate and address issues with IT on system related issues on behalf of the field sales team
10% Training & Special Projects: Provide guidance, orientation and directional support to any coordinators joining the department as well as the cross functional support to other SPHE departments (Sales, Operations and Finance) when necessary. Plan and Execute Offsite Conferences and trainings and gather necessary materials for events to ensure proper execution
Working knowledge of systems needed to execute the process, including customer vendor portals and trade promotion management systems
Ability to make quick and effective decisions to ensure retailer item set ups and communications are accurate, effective and timely
Adaptability, flexibility and learning new internal systems and vendor portals
Team player willing to be flexible in job responsibilities depending on the needs of customers, the team, and the department
Communicate ideas in a clear and concise manner
Coordinating with internal departments as well as the ability to work independently
Professional individual who can build strong relationships with all levels of employees

Sales Support Coordinator Resume Examples & Samples

Complete reporting analysis to manage sale to connect process
Partner with service delivery teams to escalate activities falling outside service level agreement guidelines
Manage tasks within a ticketing system for Sales Representative escalation items
Quality assurance review of sales orders
Act as central point of contact between Sales Representatives and service delivery teams
Act as a knowledge center (SMEs) on order fulfillment process
Regional processes and procedures
Identify tips and tricks to make Sales Representatives more effective
Identify trends and gaps in fulfillment process
Identify streamlining opportunities
Customer contact on behalf of Sales Representative as deemed necessary
Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary. Center hours are 7am-7pm MT
Researches unreported/unpaid systems and ensures the timely collection of revenue through communication with distributors
Monitors data for errors and discrepancies. Researches, verifies, and corrects data in a timely manner
Maintains accounts receivables by reconciling outstanding accounts, posting revenue collected, following up with Product Sales Team
Maintains an up-to-date record of all negligent accounts by preparing reports such as Write-offs, Proof of Claims, etc
Prepares monthly and quarterly reports, analyzing planning vs. actual figures and explaining variances
Undertakes and proactively completes database cleanup projects

Sales Support Coordinator Resume Examples & Samples

Prepare and coordinate title information for sell-in on a seasonal basis, including creating buy reports, gathering samples, submitting title information and covers
Review backorders and research title status, reprints and order status
Create seasonal preview presentations
Create catalogs, title sheet packets, and sample material packages for sales calls
Coordinate promotional materials, including order of materials and mailings
Coordinate Common Core information to share with accounts
Create monthly educational newsletter under the supervision of National Account reps
Maintain co-operative advertising grids
Create powerpoints
Run sales reports and do analysis as requested
Participate in department discussions and become well-versed in the childrens book market by reading upcoming company and competitive books
Provide administrative support to department including answering phones, retrieving faxes, mailings, and copying
Support VP, Sales Director in pulling together materials for annual EBMA convention
Act as point person in Children’s Sales group for Sales Conference prep 3x per year
At least 1 year of relevant work experience required

Sales Support Coordinator, Asia Resume Examples & Samples

Ensure all support tasks are completed accurately and to specified deadlines
Receive and respond to queries via case management system and ensure contractual obligations are met in line with our service level agreements for both print & digital elements
Act as a first-point of contact for client inquires, both internal & external, resolving queries where possible and passing relevant information, as required, to associated departments
Assist the regional sales team in the pre-sales cycle, i.e., research company background, data analysis, conduct cold calls to qualify leads, make preliminary introduction to the license & appointment setting
Assist the sales and customer service teams in creating and maintaining accurate customer records in CRM database and understand what is considered quality data
Research and organise a list of target companies to feedback to marketing for campaigns. Liaise with sales managers to ensure representation from each market
Act as a global sales support function working closely with the Sales Support teams in New York & UK offices to deliver excellent service
Contact assigned fast track clients (small accounts) for renewals via phone or email and to ensure contracts are signed & processed within scheduled renewal time frame
Help sales team to feed accurate leads into Salesforce especially after overseas meetings
Support regional on-the-road sales executives with a comprehensive support service
Maintain awareness of contracts out for client signature and follow up with as necessary
Ensure all invoicing is accurate and timely and manage debtor process to reduce aged debt and improve cash flow
Liaise with internal customer service team and/or print & distribution team for newspapers related areas, understanding different newspapers and digital fulfilment systems & tax implications for newspapers where it’s applicable in Asia
Provide system and process training and support across the sales team when required
Assist on adhoc projects, provide weekly or monthly reporting, and work on data analysis as and when required
Excellent organizational skills and the ability to simultaneously manage multiple tasks
Ability to prioritize and ensure that all tasks are completed within designated timelines
Previous work experience in handling multiple systems simultaneously is essential
Detailed Oriented, Thorough, & Accurate
Self motivated with the ability to work on own initiative
Ability to act as intermediary between Account Manager and Client
Intermediate level of Excel & Word
Candidates with 2-3 years of work experience are encouraged to apply

Sales Support Coordinator Resume Examples & Samples

Influence sales by negotiating prices and offering solutions to specifications, promoting features and benefits to help your team achieve their sales targets
Proactively build your knowledge of products and their application
Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information which can be used to help achieve additional sales
Update and maintain all project, quote and customer information on CRM
Process and maintain orders in SAP and CRM
Maintain and exceed customer's expectations with a high quality response to all customer enquiries; finding solutions, delivering detailed and accurate quotations, including equipment selection and availability
Prepare orders, ensuring order details comply with the relevant quotation and are in line with cost policy, and agreed terms and conditions
Communicate with customers to confirm orders and delivery dates, ensuring the efficient and effective progress of orders
Escalate disputes or ongoing issues to senior team members to ensure their timely and successful resolution
Build and strengthen proactive relationships with external sales colleagues, passing on market and customer information which can be used to help achieve additional sales, and working closely together to deliver a high quality service to our customers
Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service and timescale
Regularly review the systems within your area of responsibility to identify areas for improvement opportunities
Undertake administrative duties related to the role to ensure the smooth running of the department
Adhere to all company policies and procedures (e.g. the Internal Sales quality assurance system, especially the contract review elements), to ensure customer satisfaction and to maximise sales
Ad hoc duties as required by the Internal Sales Manager

Sales Support Coordinator Resume Examples & Samples

Coordinates and runs presentations during seasonal Launch and Sales Conference meetings, including gathering and organizing the presentation of any materials and troubleshooting basic technical issues
Plans and organizes Sales meetings, including Launch and Sales Conference, by coordinating with various departments and the President and Director of Sales to create agendas, book rooms, plan for technical help, and order catering where necessary
Coordinates and distributes agendas, launch audios, reading notebooks, manuscripts, change memos and other key sales materials
Coordinates and tracks print galleys, organize and add to the department’s galley shelves
Coordinates regular mailings of key marketing materials to Sales
Codes invoices
Maintains internal Sales site, SalesConnect, by adding and removing reports, updating reports, and organizing and improving the site
Works closely with Marketing and Sales to respond to sales reps’ requests
A good working knowledge of basic computer troubleshooting
Ability to work independently in a fast-paced environment
Knowledge of Edelweiss helpful, but not necessary
Excellent written and oral communications skills, comfortable presenting before and communicating with coworkers from a variety of areas of the company

Sales Support Coordinator Resume Examples & Samples

Prepare incentive requests on behalf of sales teams
Prepare and ship incentives on a weekly basis
Manage incentive inventory
Monitor program reporting for compliance
Support customer escalations

BB Sales Support Coordinator Cemea Resume Examples & Samples

Brief summary of role:* To provide a comprehensive sales support service to the CEMEA Content Licensing teams and to external customers ensuring service and efficiency targets are achieved and maintained, in order to support the achievement of B2B revenue targets
In this role you will:* Support the CEMEA sales teams in the pre-sales cycle, through lead qualification and contract processing through to fulfilment and invoicing Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database) Act as a first-point of contact for client administrative enquiries relating to invoicing, print deliveries and contracts Enable sales with a comprehensive support service including handling first line enquiries on internal systems Provide reports from SalesForce.com for sales teams Assist retention of existing customer base through renewal process Act as a global sales support function working closely with the Sales Support teams in New York and Hong Kong to deliver excellent service Liaise closely with internal departments to resolve customer queries – credit control, customer service and circulation departments Ensure all sales support tasks are completed accurately and to specified deadlines Contribute to adhoc projects, reporting & data analysis as and when required Ensuring that all stationery, office supplies, business cards are ordered in good time
You'll bring to the role....*

Sales Support Coordinator Resume Examples & Samples

Writes clearly and concisely using appropriate standards for business communication. Orients new reps to applications and in-house resources via phone, email and webex
Returns customer contact with a sense of urgency - maximum within 24 hours
Can relay firsthand knowledge of all products and supplements, as required and, if called upon, demonstrate technology
Presents information (usually policy, instructions) clearly in a user-friendly format with the use of professional/simple and screen-shots, if necessary
Back up support for Sales Team
Ability to work within a high energy team environment
Ability to excel through change, take initiated and be detail oriented
Proficiency using MS Office Applications (Word, Excel, Power Point)
Demonstrated passion for and interest in technology-enabled educational solutions
Self-starter with excellent time management, organizational skills, creative problem-solving ability, and be detail oriented
Working with internal and external customers in a multi-tasking environment an asset

Sales Support Coordinator Resume Examples & Samples

Build, strengthen and maintain effective customer relationships (by telephone, emails and where possible visits) sharing market and customer information which can be used to help achieve additional sales
Register and maintain sales orders received from customers in SAP system
Tracking orders and following deliveries through to invoice stage, updating customers when any issues occur and provide solutions
Answering incoming calls and email queries within a set service level on topics such as prices, stock availability, delivery times and order registration or any other customer questions
Regular communication with customers to confirm orders and delivery dates, ensuring the efficient and effective progress of orders
Making outbound calls to routinely chase for outstanding documentation and to information to enable follow up on enquiries
Co-ordinate, escalate and resolve customer disputes or ongoing issues within company matrix to ensure their timely and successful resolution
Build and strengthen proactive relationships with External Sales colleagues, passing on market and customer information which can be used to help achieve additional sales, and working closely together to deliver a high quality service to our customers
Adhere to all company policies and procedures (e.g. the Internal Sales quality assurance system, Jsox and especially the contract review elements), to ensure customer satisfaction and to maximise DAUK sales
Customer services / sales administration experience would be advantageous
Organised self-starter who uses their own initiative and contributes to the team
Flexible and confident individual with a proactive can-do attitude who can prioritise to meet tight deadlines

Sales Support Coordinator Resume Examples & Samples

Act as a support system to sales team
Oversee digital sales support including ecommerce execution, digital execution for client campaigns, Sharepoint maintenance
Lead pulling, including corresponding case studies, and cross-referencing with WideOrbit Sales Media Monitors New -Advertiser Reports
Pull competitive spending, post logs, spot times
Create proposals and creative mock-ups
Mastery of both Wide Orbit Traffic and Wide Orbit Sales enterprise software, with ability to train and instruct AE’s on proper use of these systems
Detail-oriented with ability to prioritize simultaneous tasks and projects
Creative design and execution skills
Flexible, resilient and self-motivated to work in a fast paced media sales
Bachelor’s degree in business, marketing, or related field

Temporary Sales Support Coordinator Resume Examples & Samples

Support and influence sales
Update and maintain project, quotes and customer information
Regularly review systems within your area for improvement opportunities
Strong computer literacy

Sales Support Coordinator Resume Examples & Samples

Must have experience with Retail Link (Walmart) & Data Sync
Microsoft Office: Excel, Outlook
Excellent communication, written, and interpersonal skills
Detailed oriented and excellent organizational skills

Sales Support Coordinator Resume Examples & Samples

Complete reporting & analysis to manage sale to connect process
Serves as subject matter experts in sales order preparation to support the vision of delivering quality customer service. Works with external customers to provide the best customer experience from call to install
Coaches and mentors sales representatives on techniques for submitting quality and successful orders
Creates and updates support process documentation for use as a sales center reference

Sales Support Coordinator Resume Examples & Samples

Coordinate and run presentations during seasonal Launch and Sales Conference meetings, including gathering and organizing the presentation of any materials and troubleshooting basic technical issues
Plan and organize Sales meetings, including Launch and Sales Conference, by coordinating with various departments, the President and Director of Sales to create agendas, book rooms, plan for technical help, and order catering where necessary
Coordinate and distribute agendas, launch audios, reading notebooks, manuscripts, change memos and other key sales materials
Coordinate and track print galleys, organize and add to the department’s galley shelves
Coordinate regular mailings of key marketing materials to Sales
Coordinate with sales and marketing to reserve space, process contracts, and send materials for regional holiday catalogs
Maintain internal Sales site, SalesConnect, by adding and removing reports, updating reports, and organizing and improving the site
Work closely with Marketing and Sales to respond to sales reps’ requests

Sales Support Coordinator Resume Examples & Samples

Analysis/Organization
Works with fellow Sales Coordinators to ensure phone coverage and i-support mailbox coverage
Handles approximately 50 email or phone contacts in a standard day
Uses SFDC, MPD, and internal documents to answer and resolve faculty and student queries
Interpersonal
Serves as a valuable team player. Interacts frequently with Product team, Marketing, Customer Service and Learning solutions. Shares information, and helps LSC's and managers achieve their goals of knowledge acquisition and sales advancement and procurement
Takes initiative and takes personal responsibility for achieving goals

Sales Support Coordinator Resume Examples & Samples

Prepare and ship ongoing branded merchandise and collateral programs
Monitor inventory levels to ensure merchandise availability
Support ongoing and special program collateral requests
Create detailed reports on inventory and collateral volumes and spend
Support ad hoc product requests from sales and operations teams

Senior Sales Support Coordinator Resume Examples & Samples

Work directly with business partners to ensure that sales campaigns are executed by the sales team in a timely manner. Support current campaigns through status reporting and results updates
Schedule field appointments and call follow-ups for sales teams including, but not limited to: 1 to 1 field meetings, group meetings, webinar follow-up, conference attendance follow-up and accountability calls
Maintain pipeline and sales lead information by making proactive advisor calls to follow-up on investment proposals and investment case management for, but not limited to: negotiated margin loans, maturing structured product CUSIPs, retirement plan proposals and general investment proposals. Log, track and manage distribution for margin pipeline report. Follow-up on field meetings by wholesalers and specialist as needed
Work to ensure that all tools containing information from the sales teams are current and compliant. Maintain SharePoint sites
Provide sales illustration support by partnering with sales specialists and advisors to create investment proposals reflecting investment recommendations using advanced analytic tools. Summarize prospective client statements in competitive situations. Support advisors in utilizing best practices to produce client investment proposals. Utilize webex technology to connect with advisors and walk them through investment proposals and/or proposal generating systems
Associates Degree in business or related field
2+ years project management or related experience
Previous experience and success in a service-oriented support role
Strong ability to organize, prioritize and adapt quickly to changing circumstances
Demonstrated service orientation with a focus on quality, accuracy and attention to detail
Strong knowledge and application of Microsoft office applications, databases, etc
Experience in financial services industry, including working with advisors
Experience working with proposal illustration tools including Morningstar, Thompson One, Zephyr and Envestnet
Knowledge and interest in investments

Sales Support Coordinator Resume Examples & Samples

Resolve problems by analyzing information; identifying and communicating solutions
Preparing, editing and coordinating documents with accuracy, clarity and confidence
Gathering and synthesizing data efficiently
Responding to inquires via email and/or telephone
Perform general office duties such as printing, photocopying, shipping, faxing, and binding
Gather and maintain demographic reports for different regions in the province
Create strategic plan for territory management
Create weekly reports for management team
Ad hoc requests as required
Minimum two years related experience in general office environment
Proficient with Microsoft Office (Microsoft Word, Outlook, Excel and Power Point)
Excellent multi-tasking and time management skills, self-starter who takes initiative
Candidate must be willing to work overtime, as required
Candidate must be available to schedule flexibility
Good understanding of Quebec territory landscape
Bilingual in French and English required

Sales Support Coordinator Resume Examples & Samples

Sales Support: Develop weekly market insight for enterprise sales team, Maintain the Intranet site and subspaces which serve as a repository for all sales and marketing tools. Extracting and deciphering data, researching potential customers, reviewing sales history, maintaining leads and renewals, campaign execution etc
Marketing Support: Under direction of Director of Marketing, participate in development of customer-facing sales collateral. Tasks can include drafting messages, white papers, design and creation of print or other collateral for distribution
Proposal and Presentation Ownership: Tasks may involve customization of proposals in collaboration with sales team, building presentation templates and customizing as needed
Team Support: Support the Enterprise Sales Team, Implementation Team or executive team members, as required
Seasonal Activities: Participate in data extracts, maintaining data integrity of the Salesforce contacts, assistance with RFP or assisting in team on-boarding, event coordination
Strong analytical and critical thinking capabilities; excellent research and communication skills
Strong work ethic, attention to detail, and an ability to work effectively under tight deadlines
Strong sense of prioritization required and ability to multitask under pressure
Ability to team with others, deals positively with ambiguity, self-starter
Intermediate level proficiency with MS Office Suite, specifically Microsoft Excel

Sales Support Coordinator Resume Examples & Samples

Support all sales activities in the Mass Merch Sales Group (Target, Walmart, Sam’s Club, BJs, Costco, Airports, RDS, ID accounts; Baker & Taylor)
1 year of relevant work experience required
Proficiency with Microsoft Word, Excel, and PowerPoint

Sales Support Coordinator Resume Examples & Samples

Process new sales in CRM
Prepare subscription agreements and manage customer signature process
Ensure all business is processed by year-end per customer-specific guidelines
Ongoing responsibility for the validation of the process for processing active renewals and new business
Analyze usage reports for upsell of other electronic products
Assist sales people with materials and collateral for their sales calls
Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed
Process and complete active renewals for assigned sales team in line with year-end target
Maintain data quality at or greater than 99.5% for agreement details in CRM
Communicate with customers regarding details of their license agreements, product details, quotes, etc
Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution
Liaise with electronic helpdesk on any access and entitlements issues
Liaise with CIM, IG and E-Delivery on a regular basis to ensure smooth transition of all business
Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties
Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement
Utilize call tracking system for customer interactions and maintain a 95% SLA and 90% customer satisfaction score
Intermediate skill level in Microsoft Excel
Experience in working with service agreements and/or sales contracts
Direct contact experience including client meetings, e-mail and telephone communications
Bachelors degree in Business Administration or similar

Sales Support Coordinator Resume Examples & Samples

Native Swedish, Fluent in English, both written and verbally, any other laguage is considered to be an advantage
Bachelor’s Degree in Business Administration or a Commercial degree
Preferably previous experience in a similar role
Ability to work effectively within a matrix environment
Experience with MS office suite, especially excel
Experience with SAP ERP and/or a similar ERP system is highly preferred

Field Sales Support Coordinator Resume Examples & Samples

A minimum of a High School Diploma is required, an Associate’s or Bachelors is preferred
A minimum of two (2) or more years of relevant experience is required in customer sales support, call center, high volume calls and emails, and order management, with three (3) or more years preferred
Knowledge of basic Microsoft Office (Word, Excel, and Outlook) is required
Demonstrated flexibility and implements innovative ways to enhance the way work is done
Identifies and analyzes problems, issues and situations. Identifies solutions and follows through to assess progress and ensure positive results
Builds professional relationships across functions and sites with internal and external partners and collaborates to achieve shared goals
Effectively uses job related information technology and tools to achieve results. Thorough working knowledge to utilize the appropriate systems to achieve business requirements
Domestic Travel up to 5% is required
Flexibility to work and train varying hours on weekdays between 8 AM and 8 PM (Eastern Time).Customer Service

Senior Sales Support Coordinator Resume Examples & Samples

Scheduling and calendaring meetings directed by National Account Managers
Scheduling Travel and coordinating visit preparation
Processing expense reports
Coordinates meeting follow-up and preparing weekly SFM packets
Supports team projects and conducts business reporting
Knowledge of investment management or financial industry strongly desired
Experience working with Senior leaders/Executives desired
Ability to build and sustain effective business relationships with internal and external team members through their ability to anticipate issues and problem-solve
Demonstrates high level of time management, organizational skills, and attention to detail with integrity and ownership of work
Takes initiative to work creatively to support their Sales Force Members to meet territory goals

Sales Support Coordinator Resume Examples & Samples

Make a high volume of outbound calls to our Advisors to schedule meetings with our Sales Force Members
Coordinate large complex meetings and events, involving participates in multiple locations, compiling meeting agendas, reserving meeting space, and arrange all details
Produce correspondence for your SFMs and advisors
Process expense reports
Run hypotheticals for potential meeting follow-up and preparing weekly SFM packets
1+ year of sales/marketing experience
Knowledge of investment management or financial industry desired
Team player with strong interpersonal communication and sales skills that can thrive in a challenging and collaborative sales environment

Sales Support Coordinator Resume Examples & Samples

Request ICOMS House Account (when required)
Verify address serviceability, services and pricing and confirms appropriate customer paperwork is complete and accurate
Verification of complex services and solutions with customer
Input low and no revenue orders in OMS for sales
Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
Upload complete IRR form into OMS and submit CIR
Alignment with team peers (Sales Engineer, Account Executive, and Enterprise Sales Manager) to ensure a consistent customer experience
Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.)
Manage Incomplete Queue and resolve “change required” or rejected orders
Enter provisioning details into OMS (DTW, DL, Account Codes, etc.)
Check address service ability for sales representatives in field
Assists and supports customer escalations for non-revenue generating activities
Assist sales with ICB unique proposal creation

Regional Sales Support Coordinator Resume Examples & Samples

Manages work queues to ensure orders are fulfilled
Responsible for order confirmation, price quotations / supply plans or product availability communication between customer, business unit and supply chain
Collaborates with Cell Culture Supply Chain and Manufacturing resources to meet customer expectations
Identifies sensitive and / or high risk issues that are outside of day to day activities and is a key contributor for developing and delivering / implementing resolutions with the Sales Support environment
Receives, processes and provides follow up on customer complaints / non-conformances
Provides supplemental service and support to Cell Culture Asia Sales Teams
Travels to customers as required
Presents relevant topics at sales or other business meetings
BA/BS Degree
2 years of Customer Service experience in a manufacturing environment, or comparable experience in Operations / Marketing, or a Supply Chain related position
Able to perform as a key individual contributor with a strong ability to work well in a team environment
Excellent organizational, communication, collaborative and interpersonal skills to foster respect within the Asia customer care team and sales team
Ability to work through emotional conflicts with customer expectations and deliver consistent messages regarding customer satisfaction
Strong internal and external customer relationships
Action oriented, with excellent problem solving and analytical skills
Ability to make decisions and set priorities within established guidelines in a fast-paced and sometimes stressful environment
Computer proficiency in Microsoft Office tools including Outlook, Word, Excel, Power point and etc
Experience of Oracle and Salesforce.com
Demonstrated Business Acumen
BA/BS degree with 4 - 7 years of Customer Service experience in a manufacturing environment,
Familiar with Cell Culture products
Knowledge of computer order entry processes
Supply Chain / Logistics experience / Consignment Processes
2ND language preferred

Sales Support Coordinator Resume Examples & Samples

Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program
Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
Completes and submits all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payors. Researches and resolves any electronic claim denials
Researches and resolves any claim denials or underpayment of claims
Effectively utilizes various means for collections, including but not limited to phone, fax, mail, and online methods
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers
Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.)
Processes any necessary insurance/patient correspondence
Provides all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians
Coordinates with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process
Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation
Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims
Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action
Typically receives little instruction on day-to-day work, general instructions on new assignments
Ability to build productive internal/external working relationships
General knowledge of accounting principles, pharmacy operations, and medical claims
General knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding preferred
Global understanding of commercial and government payers preferred
Ability to proficiently use Microsoft Excel, Outlook and Word
Is developing professional expertise; applies company policies and procedures to resolve a variety of issues

Sales Support Coordinator Resume Examples & Samples

Excellent Microsoft office skills with particular proficiency in Excel
Some degree of commercial awareness is essential as is an understanding of a B2B environment
A desire to be involved in a customer facing role
Clean driving licence is essential

Sales Support Coordinator Resume Examples & Samples

Collects and reviews all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes
Independently analyzes, reports, and communicates any reimbursement trends/delays (e.g. billing denials, claim denials, pricing errors, payments, etc.)
Provides training and support to inter-departmental associates
Independently and effectively resolves advanced accounts with minimal supervision
May travel to sites to present program services and further build relationship with sites
May have responsibility for particular geographic regions, physician office sites
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with internal and external personnel in own area of expertise
Typically determines methods and procedures on new assignments
Proficient knowledge of accounting principles, pharmacy operations, and medical claims
Proficient knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding
Global understanding of commercial and government payers
A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is fully qualified career-oriented position

Sales Support Coordinator Resume Examples & Samples

Provides sales support to sales teams
Runs reports and ensures data accuracy. Participates in creating and/or creates departmental procedures and documentation
Performs other special project work
Supports multi-location customers with multiple services at each location

Sales Support Coordinator Resume Examples & Samples

Handle all the filing appropriately, provide admin support to Sales Team
Assist Sales Support Manager in term of issue the contract rates
Learning for how to read and pull the report for Sales Team
Periodically update the database of each agent in the Excel
Handle all the telephone enquiries, give the correct hotel information to the clients, and assist clients on the phone as required
Assist Sales Team on any work – related issue

Sales Support Coordinator Asia Resume Examples & Samples

Bachelor Degree in Sales or related fields
Minimum 2 years of experience (in hotels or similar position ideally)
Advanced computer skills: Pack office, sales forces is a plus
Written and spoken fluent English
Basic knowledge of Global Distribution Systems (GDS ) loadings, and sales tools
Good analytical skills to review market segment and trends
Self-motivated , well organized and good time management
Participating to International Sales Coordinator (ISC) network conference call to deliver updated process to hotels / sales team / ISC Relays
Assisting ISC Relays Training to hotels in order to improve processes and results, before Request for Proposal (RFP) season starts
Coordinating corporate local contracting for all hotels in Asia
Preparing guidelines to hotels and corporate sales team for the contracting season: Market trends, quotation guidelines, process updates and user guides
Updating inputs such as contract loading, creation of hotels login, technical assistances

Sales Support Coordinator Resume Examples & Samples

Handle customer complaints about declined canceled orders and pending out-sorted orders
Collaborate with other departments and support groups (e.g., internal sales, operational support and credit team) to resolve routine to complex issue
Follow HP Shopping order review workflows and guidelines
Review agent order comments to determine customer history
Remove Pre-Authorizations from order declines
Log and action customer reports of fraudulent activity
Work all tasks assigned with excellence and on time
Alert customer pain points detected and Store pricing issues
Help management improve team quality and increase talent on all employees
University degree in Business Administration or Finance is a plus
Minimum of 2 years experience in a transnational company
Typically 1+ years experience in a customer service role
Excellent English fluency and communication skills required
Computer proficiency, experience with business applications
Self-starter and quality driven
Interest in accomplishing goals and exceeding expectations

Sales Support Coordinator Resume Examples & Samples

Ability to learn specific product knowledge as it relates to the support of the Sales and customers
Strong computational skills including PC experience with multiple software applications: Excel, Word, ACCESS, PowerPoint, SAP
Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment
Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment. Outstanding customer service skills
Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change

Sales Support Coordinator Resume Examples & Samples

Assisting and Supporting in Sales Execution with an AE team
SharePoint: Internal Entercom resource website maintenance
SharePoint Sales Resource Center: case study pulls, and cross-referencing with Salesforce, Media Monitors Advertiser Reports
Pull post logs, spot times, invoices, statements
Scheduling make goods
Order entry: Wide Orbit Traffic
Presentation creation using Entercom Templates
Attends weekly Sales and Promotions Meetings
Maintain Station(s)’ Sales opportunity Grids
Mastery of both Wide Orbit Traffic and Salesforce software, with ability to train and instruct AEs on proper use of these systems
Reports to Station(s) General Sales Manager

Sales Support Coordinator Resume Examples & Samples

2+ years of experience required in related field (i.e. Administrative, Data Entry etc.)
Requires knowledge ICOMS and OMS (order management systems), and proficient in Windows based applications (Word and Excel)
Excellent interpersonal and customer service skills, the ability to work independently and as part of a team
Ability to meet deadlines with attention to detail

Sales Support Coordinator Resume Examples & Samples

Juggle details, provide great communication and exhibit a solid understanding of the business
Manage details associated with incoming orders and accurately enter data into supply chain software, which will drive what specific items are fulfilled
Research customer transactions and piece together details to address customers’ questions or concerns
Support inventory and warehouse activities
Work cordially and professionally with all internal departments including credit, product management, sales and distribution
Work well within a team environment and be willing to jump in and assist a co-worker with additional accounts and/or customers

Sales Support Coordinator Resume Examples & Samples

Responds to general inquiries by internal and external customers
Processes all equipment orders
Processes all rate and limit requests
Prepares all incoming agreements for management and maintains files
Follows-up with account executive on missing contracts and/or other missing documentation
Provides administrative support for sales team
Prepares sales reports for review by account executives and sales management
Reviews implementation profiles for accuracy, orders requested reports, and sends out starter kits
Maintains marketing and sales supplies
Develops/maintains process documentation for each assigned task
Assists in special projects
Interfaces with internal customer service on customer inquiries
Proficient in the use of basic office equipment and tools as well as applications specific to the sales function
Skill in data entry
Works well in an environment with firm deadlines; results oriented
Ability to multitask and adjust schedules to meet deadlines
Ability to work in an organized manner
Ability to communicate effectively verbally and in writing
Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public
Mortgage industry experience preferred

Temporary Retail Sales Support Coordinator Resume Examples & Samples

Effective progression of retail vehicle orders through to delivery
To include
Action order amendments in line with policy and procedure
Working with TSE’s (Truck Sales Executives) to ensure all orders are placed and progressed as per schedule
Constant communication with external and local suppliers to schedule required work, and ensure work is completed within the agreed timeline minimising chassis pipeline
Vehicle Invoicing to correct customer/finance company
Regular delivery forecasting in conjunction with Sales Director
Experience in an accounting environment with an understanding of A/P or A/R processes and policies
Intermediate level skills in MS Office

Sales Support Coordinator Resume Examples & Samples

40% - Sales team support activities
Execute a variety of sales processes and answer calls from the remote sales team looking for help in a variety of activities
Enter requests into the Customer Relationship Tool from the sales team and follow up on requests from the sales team
Maintain break room supplies, coffee order, and office supplies
Phone reception for general inbound calls and roll-over calls as needed
Assist Office & Meeting Coordinator with logistics of business meeting planning
Provide back-up support to the Sales Process Coordinator
40% - Administrative support to sales leaders
Coordinate travel plans (air, car, & hotel; obtain passport visas as needed)
Complete expense reports using online reporting tool
Coordinate customer appointments with customer’s administrative assistants
Assist with team meeting planning, coordination, and logistics. Help sales leaders with scheduling on-boarding meetings for new team members
20% - Cell phones and computer inventory
Promptly respond to sales team’s requests for new computer equipment and IT issues they may be having
Act as business IT administrator to manage computers, cell phones, and IT requests
Coordinate the setup for new hires, employee transfers, terminations and existing employees in the IT system
Manage computer and cell phone inventory. Send new devices to remote sales team when needed
2+ years of sales support or event coordination experience
Strong service mindset, willingness to serve others and make the sales leaders’ lives easier
Willingness to go above and beyond for the sales team
Strong behaviors in alignment with the Cargill Leadership Model
Excellent skills at using Microsoft Office Products with a heavy emphasis on PowerPoint, Word, Outlook, as well as fundamental skills with Excel
Excellent communication skills to interact with customers
Creative thinking process to support presentation development
Experience dealing with confidential information
Ability to anticipate the needs of executive staff
Ability to handle confidential and sensitive information

Hospitality Sales Support Coordinator Resume Examples & Samples

High School Degree/GED
Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines
Ability to use time management skills to complete tasks timely meeting required deadlines
High proficiency with Microsoft Excel, Word, PowerPoint and Outlook
Excellent communication skills, including the ability to read write and speak the English language in order to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
A minimum of two (2) years of experience within Hotel Sales, Revenue Management, Data Management, Reservations, or the Front Office Operations field

Senior Sales Support Coordinator Resume Examples & Samples

Provide administrative support for the department; process correspondence and proposals; maintain accurate files and records
Customer facing function, interaction with customer includes follow up on behalf of the Account Executive for order clarification, or to ensure that the sales of the advertising products and services can be fulfilled to the customer
Internal and external customer facing. Primary communication internally is within own department
Receive and route incoming telephone calls; accept telephone calls for classified advertisements and document information; open and distribute incoming mail
Prepare sales, projections, contracts and other required reports
Collect, prepare, interpret and analyze research data reports (i.e. Nielsen, Strata, Polk, Mappoint) and incorporate into presentations and summary reports
Perform accounts payable function for the department; track department expenditures
Assist with the design of materials for advertisements
Place telephone calls and send letters to customers with delinquent accounts; provide account executives with summary of past due accounts
Administer invoicing for monthly billing
Read and interpret policy and process documentation and methods and procedures to apply to job function and duties and provide suggestions for process improvements
Co-Op vendor program use
May assist in training other staff members on Sales Assistant functions and duties
Ability to prioritize and organize effectively to meet deadlines
Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
Ability to work while seated for prolonged periods of time
Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
Knowledge of advertising and production functions
Ability to read and interpret policy and process documentation and methods and procedures and provide suggestions for process improvement
Ability to collect, prepare, interpret and analyze Research data (i.e. Nielsen, Strata, Polk, Mappoint, etc.)
Ability to train others on job duties and functions
Intermediate knowledge of personal computer and software applications (i.e. word processing, spreadsheet, presentation software, etc.)
Proficiency with Co-Op Vendor programs
Proficiency with Ad Sails System preferred

Sales & Support Coordinator Resume Examples & Samples

Process incoming orders
Submit scheduling requests and follow through
Track orders through manufacturing process
Process shipping requests
Coordinate incoming Artwork & Graphics with appropriate department
Coordinate necessary documents for billing with appropriate department
Research customer inquiries
Utilize pricing tables to assure customer contracts and agreements are adhered to
Manage the reduction or appropriate level of finished goods and excess inventories
Prompt and efficient processing of customer orders and correspondence
Manage account receivables
File maintenance
Vendor Portal administrator
Other duties as assigned; this description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel
Positive and progressive order fulfillment experience
Solid understanding of customer account management
Microsoft Office Applications with emphasis on Outlook, Word and Excel
SAP Experience (preferred)
Associates Degree or higher preferred
Previous experience in related field is preferred; two years’ work experience required in lieu of degree
Self-motivated in daily activities; can prioritize tasks and meet necessary deadlines
Knowledge of Customer Service fundamentals and analysis
Ability to define problems, to collect data, to establish facts, and draw valid conclusions
Ability to use discretion with confidential and sensitive information
Strong abilities in MS Office Suite, including Word, Excel, PowerPoint, and Access
Strong analytical and organizational skills, detail orientation, and interpersonal skills
Ability to collaborate and communicate with all levels of employees and management

Sales Support Coordinator Resume Examples & Samples

Consolidate the sales status from difference sales and run out the analysis reports for sales director
Coordinating with distribution channel sales team and work closely with sales partners in China in order to deploy the sales management process
Support Sales team leaders on the team activities preparation and sales campaign
Support Regional Sales Managers in the routine sales activities and tender or project preparation
Support the members of our APAC sales force. You will be responsible for all administrative tasks pertaining to the sales group, arranging travel schedules and making reservations, scheduling and confirming appointments, as well as the compiling of expense claims
Help to prepare proposals, answer questions, and provide documentation as requested
Responsible for all equipment used for the purpose of demonstrating the product to the customer – this will include tracking, shipping and the return of this equipment from the customer
Gather all relevant customer information and enter it in our SalesForce.Com database (SFDC)
Perform other duties as the Company may authorize or assign from time to time
Excellent computer skills, particularly Microsoft Office
Experience with SalesForce.com
Knowledge in Sales and Customer Service
Customer oriented attitude
Excellent communication skills and interpersonal skills, able to interact with people at all levels
Detailed oriented, methodical and organized
Sense of responsibility, self-sufficient and results oriented
Ability to learn fast and to adapt to new situations
Excellent decision-making skills

Sales Support Coordinator Resume Examples & Samples

Facilitating and advocating for customers across all internal departments by following up through email and phone and escalating when necessary. Keep customers updated on issues and requests
Managing existing customer relations with partners
Training and guiding partners on the Gateway and Dashboards via phone, WebEx and in person where possible
GX – training, understanding the VARs, subscriptions, on-boarding VARS, billing, pricing
Providing equipment quotations, processing purchase orders, and tracking shipments
Investigating and resolving billing issues or disputes
Carrying out activities in Salesforce including tracking and clarifying leads, SPRs, opportunities, demos, solution engineering requests, and reporting
Subject matter experts for IT in the development of new systems – including user acceptance testing and training (SAP and PAMs)
Coordinating and carrying out partner events in various regions
Global cross training within sales support group to learn about wider Enterprise customer base and providing global sales support and backup when necessary
Higher education or a convincing track record proving similar intellectual level and capacities
Above average people skills, in order to resolve any arising conflict internally and externally
Above average stress tolerance
Over 6 years’ experience in the satellite communications Industry
Tenacious and robust in approach to accuracy and configuration control
Strong commercial instinct and foresight – customer-centric
Experience working with a channel sales framework
Solid experience working in an organisation with cross-functional teams
Excellent command of the English language, in both written and oral communications
Excellent and enthusiastic communicator – able to talk to customers, sales partners and technical divisions
Accustomed to being prime interface for sales staff into technical, commercial and other business functional relationships
Proficient in Microsoft Office – Excel, Word, PowerPoint and Outlook
Professional relationship building skills and commercial attitude
Structured approach, accurate and good analytical & administrative skills
Experience with the multiple processes and systems used by Sales Support

Sales Support Coordinator Resume Examples & Samples

Enter sales pipeline data into CRM database and cultivate opportunity records throughout the lead to order lifecycle, ensuring accuracy and completeness
Organize and maintain project files and internal databases and file repositories
Collaborate with team in effort to author a set of departmental procedures and policies
Minute taking at monthly partner meetings
Typing speed of at least 40 wpm
Intermediate to Advanced-level proficiency with Microsoft Office Applications (namely Excel, Word, Powerpoint and Outlook)
Bachelor’s degree, or an equivalent combination of experience and education
Excellent communication skills – writing, speaking and listening
Customer-focused, dedicated to offering superior customer service to channel partners/customers
Previous satellite/telecoms industry experience
Familiarity with CRM applications, primarily Salesforce.com
Experience working within a wholesaler/channel sales framework

Enterprise Sales Support Coordinator Resume Examples & Samples

Schedules construction projects; oversees compliance of safety standards and quality control of construction projects
Initiates and monitors processes for expenditures and ensures budgets are met
Verifies that applicable construction codes and safety regulations are being upheld
Maintains a high level of productivity, assuring time-frames are met for projects occurring simultaneously and tracks and generates reports on project status
Manages all projects to meet or exceed minimum specification to Company Construction Policy, FCC Technical Standards, NEC, OSHA, State, County and/or City and all other applicable agencies
Maintains an invoice verification program on all contractor projects
Works with Marketing and Commercial Development to ensure budgeted subscribers are built, activated, and/or upgraded, as needed
Manages Supervisors, Specialists and Technicians to provide feedback in order to help employees with career development
Practices and ensures Company safety policies and procedures are followed

Sales Support Coordinator Resume Examples & Samples

Support the Australian Defence Force , other Australian Federal, State and Local Government Departments as the primary point of contact for all customer support, administrative and accounts management functions
Be the first port of call for channel partners/end users with any support enquiries
Support the sales team in relationship building. Qualify leads and opportunities
Identify opportunities lying within contractual obligations and ensure all contracts are fulfilled and renewed in due term
Assist the sales team in informing customers of new product offerings / solutions and feeding back customer updates to the sales team
Tending to and managing small accounts, carrying out basic sales/promotional activities
Processing customer orders and prepares contracts in CRM systems
Collaborate with product manager, technical support and solutions to prepare solutions/quotations for customers
Work closely with billing support and account management to ensure excellent customer service
Occasional MarComms Support , assisting in event logistics
Must be proficient in the use of Excel, Word, CRM Packages specifically Salesforce.com
Previous Sales or administration support essential

Sales Support Coordinator Resume Examples & Samples

Assist with Sales planning initiatives and other specific and ongoing projects as needed
Arrange and coordinate travel schedules and reservations
Schedule meetings and maintain calendars for sales managers
Coordinate and arrange meetings, reserve and prepare facilities, prepare agendas, take meeting notes
Screen, manage, and route incoming mail
Conduct research and data collection and compile reports and presentations as required
Occasional domestic travel to help administer meetings, take notes, coordinate events

Sales Support Coordinator Resume Examples & Samples

 Executing/coordinate Sample Department Shipments as requested
 Coordination of RFP’s in accordance with company policy
 Creating presentation and correspondence for sales meetings
 Act as the intermediary between sales and stakeholders in other departments (i.e. CSR’s, Sourcing, Operations, PRC/Rbts, Procurement, etc)
 Facilitating CDI and item set up (new, existing and projects)
 Coordination of system set up’s (Salesforce.com, eCommerce, etc.)
 Coordination of new customer set up
 Coordination of pricing updates and renewing contracts and deviations
 Creating and managing reports and tracking of customer programs
 Fixing invoice discrepancies
 Initiating credits and returns
 Processing mill claims
 High school diploma or equivalent required. College degree preferred
 3-5 years experience in related field strongly preferred
 Advanced knowledge of distribution industry with direct experience in distribution preferred
 Ability to develop proficiency with company computer system is essential
 Advanced knowledge of products targeted preferred
 Strong written and oral communication skills are essential. Professional telephone etiquette required
 Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel
 Knowledge of customer segmentation principles and application within customer base preferred

Sales Support Coordinator Resume Examples & Samples

Act as the intermediary between sales and stakeholders in other departments (i.e. CSR’s, Sourcing, Operations, PRC/Rbts, Procurement, etc)
Coordination of system set up’s (Salesforce.com, eCommerce, etc.)
Fixing invoice discrepancies
Initiating credits and returns
Advanced knowledge of distribution industry with direct experience in distribution preferred
Advances knowledge of products targeted preferred
Knowledge of customer segmentation principles and application within customer base preferred

Sales Support Coordinator Resume Examples & Samples

Strong organizational skills, with the ability to prioritize
Computer skills, including MS Office
2-4 years previous experience in customer service and/or sales
Proficiency with Microsoft office applications

Sales Support Coordinator Month Contract Resume Examples & Samples

Be tertiary qualified in marketing, commerce or finance and or have insurance industry qualifications
Have prior experience within the insurance or finance industries - in a sales, customer management or technical operations role
Be able to work quickly and accurately on tasks which require strict adherence to processes and guidelines within a complex regulatory environment
Be proficient in the use of Outlook, Excel, Word, Powerpoint and Salesforce would be desirable
Relish working in an environment where a strong customer focus, hard work, initiative and a sense of humour are all required

Sales Support Coordinator Resume Examples & Samples

Must be able to work with and coordinate multi co-workers schedules and events
Must be able to organize and attend to daily operational functions in the office
Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures

Sales Support Coordinator Resume Examples & Samples

Native Danish or Swedish language skills, verbally and in writing
Bachelor’sDegree in Business Administration or a Commercial degree
Experience with SAP and/or a similar ERP system is highly preferred

Sales Support Coordinator Resume Examples & Samples

Contact prospective customers in an assigned territory and gather profile information
Keep complete and accurate CRM database records on prospective accounts and contacts
Develop multiple contacts within each prospective customer account
Educate potential customers on benefits of Spillman products
Pass new sales leads
Work with assigned Field Sales Executive to determine contact strategy for assigned territory
Contact and qualify potential sales leads from a variety of other marketing campaigns, including tradeshows, advertising, and website
Meet established goals and sales campaign deadlines
Arrange for literature and other information to be sent to prospective customers

Sales Support Coordinator Resume Examples & Samples

Provide analytical data support including observations, implications and recommendations, utilizing internal (JDE, Sequel), NPD and account sources
Run Daily Outlook Reports, Weekly Item Performance, and New Item Reports
Provide Monthly Outlook Reports
Provide post analysis on promotional events
Work with account manager to create and develop presentations for promotions, business reviews, line reviews, etc
Support account managers with plan-o-gram needs on request
Work with account manager and supply team to complete internal product forecast for specified accounts
Develop an expertise on all customer and company information systems
Project Management – Coordinate specific sales and marketing projects with ITWGB Marketing
Facilitate store level event coordination
Coordinate and maintain Channel Trade Show and Promotional Calendars
Trade show coordination and attendance
Provide assistance for all store requests
Assist Sales with Forecasting Process, Rebate/Check Requests and SD&A Funding Sheets
Perform price shops

Sales Support Coordinator Resume Examples & Samples

Educated to GCSE level; including English and Maths
Comfortable using Microsoft applications including Word, PowerPoint and Excel
Show excellent work ethic and drive to succeed
Self-motivated with ability to work well within a team whilst understanding how important individual performance is
Ability to communicate effectively with both colleagues and clients

CPC Sales Support Coordinator Resume Examples & Samples

Collaborates with others and administers project requests from multiple contacts for digital and specialty print requirements
Work with vendor partners to estimate associated costs (production processes, material costs, labour costs, distribution costs, estimating formulas)
Coordinate multiple projects through estimation process (via multiple vendor partners), recommend final selling price to contact
Verify accuracy of order request, including all relevant specifications
Recommend efficient production and/or material alternatives if required
Determine resource capabilities and specific production time to produce job
Ensure quotations match original order specifications and manage change requests
Responds to internal client needs in a thorough and timely manner
1-2 Years experience in the graphic communication and printing industry with specific background in print estimation
Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors
Prior industry experience with knowledge of margins within multiple product categories; Experience managing print estimations >$300K annually

Sales Support Coordinator Resume Examples & Samples

Receives, responds to and/or resolves inbound requests from internal and external customers
Follows up on requests triaged to internal resources to confirm and communicate status and/or completion
Assists with and/or coordinates logistics for conventions, tradeshows, conferences or other special events (e.g., agenda, registration, catering, displays, marketing materials, promotional items, etc.)
Arranges travel and coordinates itineraries
Monitors, records, and reconciles expenses and processes invoices for payment
Prepares documents, presentations, and/or reports
Enters data into database and generates reports
Maintains files
2+ years of administrative and/or customer service experience required; sales support experience preferred

Sales Support Coordinator Resume Examples & Samples

Manage existing and new processes for tracking business and handling paperwork
Filing of client correspondence and account documents in support of a paperless environment where possible
Assist advisors with form completion and submission in a timely and accurate manner. This includes overseeing the transfer process from external institutions
Prepare necessary forms (LIF/RIF payout applications; transfer in forms
Monitor client transactions to ensure completion and follow up with delivering institutions as needed to resolve issues
Prepare client letters, until such time that automation can be implemented, to support Member Solutions agents
Create and implement suggestions to systematize and improve process/workflows
Support the onboarding tasks for new advisors
Other Administrative duties as required
Post-Secondary education in business or related discipline
Experience in an advisory administrative role and/or retail product experience in financial services and/or GRS operations environment
Proficiency in using multiple technology platforms - MS Office, CRM tool, GRS systems , Cober portal tool and GRS Plan Sponsor/Plan Member website

Technical Sales Support Coordinator Resume Examples & Samples

Reviews proposals and preliminary quotations generated by sales teams for accuracy and technical completeness, revising quotes as necessary. 35%
Communicates quote status, revisions or inaccuracies with sales team and provides feedback in the competency of input from sales force. 25%
Processes and generates "official" quote to customer using corporate accounting system. 20%
Participates in front-desk phone coverage rotation if needed. 2%
Strong customer service skill set. 15%
Handles essential tasks as assigned, and responds to change productively. 1%
Ability to adapt to a changing work schedule when needed. 1%
Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns. 1%
Ability to manage time effectively
Dependable
Strong attention to detail required
A desire to make a difference!
Must possess professional communication skills
Phone etiquette required
Has the ability to fully grasp Tecan products, applications and software knowledge
Works in harmony with fellow co-workers and demonstrates loyalty and good work ethics

Sales Support Coordinator Resume Examples & Samples

Prepare, edit and proofread written documents (e.g. daily logs, business letters, memoranda, reports, etc.) to ensure accuracy and completeness
Perform special projects and other duties, as assigned
High School diploma or equivalent desirable
Minimum of one years experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a degree from an accredited university/business school in Business Administration, Marketing, Hotel and Restaurant Management required

Sales Support Coordinator Resume Examples & Samples

Command a strong working knowledge of CMS and Medicare associated products
Manage work volume in a well-organized manner and appropriately prioritize demands
Leverage analytical, problem solving and critical thinking skills
Conduct moderately complex analyses
Synthesize information from multiple sources
Coaches, provides feedback, and guides others
Experience with MS Access

Sales Support Coordinator Resume Examples & Samples

Establish lasting relationships and collaboration with own dedicated sales professionals
Coordinating the quotation process in a joint collaboration with our designers and estimators
Collating the cost of the individual parts of a playground based on our price lists and the layout of the designer and the list of materials
Sourcing prices from our, installers, contractors, and third party suppliers
Coordinating the quotation and design submission to the sales professionals and customers, including writing up the final quotes using the ERP system, ensuring accurate cost, sales prices and margins are inputted for all elements of the playground
Maintain accurate data in the CRM system
Ensure timely, accurate and complete data in the project folders to be passed on to designers and the installation teams
Processing equipment orders to our suppliers and coordinating installation dates with the installation teams
Support all functions of customer service team when requested

Sales Support Coordinator Resume Examples & Samples

Assist internal/external customers with general enquiries and follow through to ensure a result is achieved
Build rapport and establish stakeholder relationships to ensure ongoing business
Assist with general enquiries
Timely handling of inboxes, voicemail and document traffic on behalf of the print and marketing services team
Liaise with customers and account managers in solving customer concerns and problems
General office support and clerical duties, data entry
Manage Account Managers emails in their absence
Support customers with e-commerce ordering (NetXpress)
Intermediate computing skills including Excel and Word
Strong communications skills
Strong interpersonal, relationship building and customer service skills
Attention to detail and self-motivated
Ability to manage priorities to achieve tasks to the desired level and to the deadlines stated

Sales Support Coordinator Resume Examples & Samples

Assists Personal Cruise Consultants to increase sales and market share on Holland America Line cruises and Alaska Land and Sea Journeys
Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, express documents, special requirements, etc.) after the guest has made a reservation
Process all Siebel Service Requests, research and resolve all database ownership conflicts (multiple PCC assignments for one reservation)
Assign incoming referred leads from other departments evenly to PCCs per department policy
Responsible for handling department returned mail, incoming email and voicemail boxes
Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization
Ensures prompt high level of service to all internal and external clients
Provides support to department management staff, as needed

Sales Support Coordinator Resume Examples & Samples

Sales Helpdesk Support-Assists Sales Teams with
3 or more years of experience in sales or support positions in a corporate setting
Experience working with RFPs / proposals preferred

Sales Trainee / Sales Support Coordinator Resume Examples & Samples

Actively engage in sales calls on existing customers and cold calling on prospective customers at a frequency that places Veritiv in the preferred position
Collaborate with sales development and sales support resources to provide customer proposals and quotations focused on generating business and market growth potential
Align with territory packaging sales specialist(s) to expand segment and product knowledge base and collaborate on promoting consultative selling solutions to generate new and existing customer growth opportunities
Partner with sales team on supporting national business selling efforts and account management
Develop business and financial acumen to effectively implement packaging sales strategies as directed by sales managers and consistently generate a level of profitability that meets or exceeds business and segment goals
Investigate and resolve all customer claims promptly and participate in issue resolution with all involved parties
Participate in sales training and development programs to enhance sales competencies and further expand ability to effectively generate profitable customer and segment growth.
Experience in project management and demonstrated understanding of distribution finance preferred
Applications Skills/Use/MAX proficiency - Desired
Technical Skills/Desktop/PC Software-Microsoft Office proficiency - Desired

Retail Sales Support Coordinator Resume Examples & Samples

Check and place new vehicle orders using Volvo Sales Support (VSS), Order manager (OM), and Dealerpoint (DP-TA)
Ensuring customers are set up in the relevant systems to enable invoices to be raised
Effective order planning at Factory and with Suppliers
Booking stock in from invoices received from factory
Raising and management of all purchase orders relating to each individual deal
Working with TSE’s (Transport Solutions Executives) to ensure all orders are placed and progressed as per schedule
Constant communication with external and local suppliers to schedule required work, and ensure work is completed within the agreed timeline and minimising chassis pipeline
Regular and appropriate communication of progress to TSE’s, identifying and managing risks to delivery
Filing and maintaining all paperwork relevant to each deal in an organised manner
Vehicle registration and taxation, communicating with AFRL/DVLA to ensure vehicles are taxed correctly
Sending invoices and chasing payment for RFL invoices
Vehicle invoicing to correct customer/finance company
Regular delivery forecasting in conjunction with Sales Director/TSE's
Ability to prioritise and plan effectively
Ability to communicate effectively at all levels
Ability to influence effectively and appropriately
Self-motivated and capable of working under own initiative
Proactive & forward thinking
Grades A – C at GCSE for Maths and English

Senior Sales Support Coordinator Resume Examples & Samples

Provides basic customer service with accurate information in a courteous manner
Ensures confidentiality of patient and customer information, as well as confidential and proprietary information during all customer interactions
Applies critical decision making sills toward assessing customer’s requirements for successful resolution of their issue on first contact
Accurately assesses the type of support: phone, email, printed, escalation or combination-required and provides customer support in the most expeditious manner possible
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Accurately assesses if a call is a complaint and then completely captures information within the database for rapid notification to Complaint Management and appropriate data entry into the system to resolve customer complaint
Manages customer account information, including contact updates, warranty, repair, and other service requests
Effectively questions customers to capture accurate product and event information
Demonstrates understanding and responds appropriately to verbal communications
Provides clear and concise telephonic care support especially during a patient care emergency
Communicates effectively with customers during complaint resolution or crisis situations
Manages work and time to produce desired outcomes
Effectively assesses periods of peak call volume and re-prioritize own non-contact activity to assure maximum call handling and customer loyalty
Maintains current list of capital products and serial numbers (Install Base)
Works cooperatively and efficiently with the field sales counterparts on lead generation reports for extended warranty opportunities
Record Keeping – High attention to detail for paperwork, procedure and call tracking. Ability to maintain confidential, critical and business sensitive information. Data gathering, management and planning
Trust and Integrity
Computer Skills – Keyboarding/typing skills. Proficient computer system based tools including Microsoft Office applications, presentation, e-mail, web browsers and spreadsheet software. Ability to access, manipulate and analyze information from the Internet/Intranet. Able and willing to learn and apply other software packages as needed
Minimum of 5 years of experience in a high-volume call center required
Minimum of 5 years relevant business experience such as Sales, Marketing, and/or Customer Service
Proven track record of negotiation and customer interaction in a highly technical sales and/or sales support environment preferred
Strong preference given to health care customer service experience

Sales Support Coordinator Resume Examples & Samples

Coordinator and manager of all things/activities on the Robotic INR calendar
Proficient with computer and keyboard skills
Proactive and quick to learn
Must be confident, energetic, and organized
Ability to manage the correspondence between the sales team and clients
Provide data and reports to help the sales team
Bachelor’s degree preferred, medical knowledge a plus
History of sales and or customer support
3-5 years of related professional experience

Sales Support Coordinator Resume Examples & Samples

College degree preferred, ideally in sales/marketing
Three to five years experience in a fast paced, analytical, multi-tasking, and detail driven role a plus
Knowledge and understanding of construction materials industry is desirable
Customer Service experience is preferable
Demonstrate a positive attitude with co-workers and customers
Ability to work cooperatively with a wide range of personalities
Demonstrate exceptional organizational and time management skills
Respond to requests for assistance in a timely manner
Able to work successfully as part of a team in a fast-paced, collaborative environment
Able to prioritize responsibilities effectively
Must have desire and willingness to learn and grow professionally
Desire to work in a continuous improvement environment
Capable of quickly learning to use and master CRM software
Expert knowledge of Microsoft Office software

Sales Support Coordinator Resume Examples & Samples

Works with the sales team to manage the process of confirming ad space and digital media placements and delivery with production managers, ad ops, and finance departments
Follows sold media process with internal stakeholder departments to ensure campaigns are implemented and optimized for best results
Researches client inquiries with internal teams and responds to customer questions in a timely and accurate manner
Generates and updates insertion orders and trafficking sheets to reflect current campaigns
Confirms sold ad space buys and e-media placements, working with the sales team
Requests advertising material (print or digital ad collateral) from clients, providing any necessary information or ad specifications
Proofs ad creative with clients via screenshots of live campaigns and digital media tests of e-newsletter ad units/e-blasts, securing approval from clients that campaigns are implemented with excellence
Assists in the preparation and organizing of materials for events/meetings
Checks client campaign reporting for quality assurance and accuracy, prior to delivery to clients
Assists AP/Finance team to ensure accurate invoicing month end, in alignment with client reporting
Attends conferences and trainings as required
BS/BA in business administration or relevant field
Prior experience in a support/administration role working in a fast-paced, high volume environment
Highly organized, strong attention to detail, with the ability to work in a deadline-oriented environment
Proven experience working in a client based environment with excellent verbal and written communication skills
A team player with a “can-do” attitude who is eager to learn and grow within the UBM family
Strong proficiency with MS Office products (Word, Excel, Powerpoint)
Experience working with sales tools such as SalesForce is a plus

Qr-sales Support Coordinator Resume Examples & Samples

Ensuring full administration support is delivered to Account Managers through Head office, Customer Relations and Marketing
Creating and implementing marketing and incentive schemes within budget to drive incremental business
Monitoring and analysing sales and deal performance of customers, identifying and addressing shortfalls, and formulating solutions with Account Managers
Providing effective, proactive communication of all sales and marketing activities and pricing initiatives to sales teams and customers so ensure QR maintains profile and presence in the market

Sales Support Coordinator Resume Examples & Samples

College / degree level education in business related topic would be ideal
5 -7yrs + administrative and assistant related experience
High levels of attention to detail and ability to priotise your workload effectively
Ability to function in a dynamic and rapidly changing sales environment
Fully competent in all aspects of Microsoft Office

Sales Support Coordinator Core Markets Resume Examples & Samples

Provide administrative support to sales team, including RVPs, RSDs and ISDs, and work directly with sales admin. team
Responsible for sending out sales material requests such as proposals, finals presentations, broker kits, literature requests, etc. These items must be complete and sent out with 98% accuracy. Knowledge of mygwrs.com and all marketing materials must be satisfactory
Responsible for maintaining accurate books and records and compliance items received in Home Office for SPs and RRs. Achieve an audit score of “compliant” on at least 95% of functional requirements. Perform monthly or quarterly self audits prior to scheduled audit with Securities Compliance
Assist with license applications and renewals for RVPs, RSDs, and ISDs. Track licenses for expiration and maintain licensing reconciliation report
Responsible for analysis of weekly and monthly sales reporting or any ad hoc report requests
Responsible for creating and filing expense reports on behalf of the sales team before the due date if given complete receipt information
Responsible for completing assigned tasks and communication responses within designated time constraints, 98% of the time. Designated time constraint for email, voicemail and calendar management is response within 2 hours between designated work hours, and within 1 hour if next day. Tasks such as travel requests, site visits or other events, office supplies, processing invoices, business cards, etc. should be completed in a timely manner
Manage budget items
Assist with any other tasks or requests from business units
Associate's Degree or equivalent work experience related to job position
Intermediate Microsoft programs skills especially Excel and experience working with Salesforce.com, SAP and other applications is a plus
High attention to detail and ability to meet project and regulatory timelines
Must be able to make sound business decisions and ability to work independently to complete assignments, yet is willing to assist and collaborate with co-workers when needed
Must be able to work on a variety of assignments and have the flexibility to switch gears based on changing priorities and deadlines and is adept at working with multiple systems

Sales Support Coordinator Resume Examples & Samples

Thrives in a call center environment interacting with producers via phone, internet, email and chat
Primary contact for assigned service issues and is responsible for fulfillment and delivery of pre-enrollment kits, enrollment and marketing supplies to producers nationally
Performs data entry functions for all producer activity and is proficient with MS Windows Office Suite, Internet and able to learn WellCare systems required to provide accurate and timely feedback
Responds to all producer inquiries regarding service of CCP and PDP plans and works with other team members and departments as necessary to facilitate producer business workflow
Provides service resolutions within targeted TAT's and serves as first line of contact for escalated service issues. Aims to provide 1st call resolution for escalated contracting, training and communication issues
Possesses exceptional investigative, resolution and follow up skills
Possesses strong communication skills, both written and verbal and is able to comprehend complex service issues
Escalates Level 3 service issues to mgmt on a timely basis
Performs special projects as assigned
Required An Associate's Degree in a related field
Required 1+ year of experience in customer service or call center environment
Required 2+ years of experience in HealthCare Insurance
Beginner Ability to multi-task
Intermediate Ability to work as part of a team
Preferred Other Any customer skill, quality or training certification is a plus
Required Intermediate Microsoft Word
Preferred Beginner SalesForce

Sales Support Coordinator Resume Examples & Samples

Create monthly survey questions based on MBO sales sheets in KARMA and share with the Sales Teams
Create iDIG reports for monthly objectives in iDIG and share with Sales and Marketing Teams
Calculate monthly at risk payouts from completed survey results and submit to payroll
Provide post program analysis to Sales and Marketing Team
Attend monthly MBO and Sales & Marketing meetings
Prepare monthly depletion reports and submit to suppliers
Validate sales and customer data in SRS supplier reporting software
Review monthly Non-buyer report and validate/update in VIP system
Provide supporting information to other finance departments
May be asked to assist on other projects
High School diploma or GED required; BA/BS from an accredited college or university is preferred
Minimum of 3-4 years of experience in data analysis; preferably sales analysis
Possess a commitment to work in a team environment as well as independently
Must be comfortable managing multiple projects while working under tight deadlines
Ability to maintain a very high level of confidentiality regarding audits conducted and computing survey payouts
Software expertise in Microsoft Excel (including pivot tables, and macros), Access and Word
Ability to communicate tactfully and effectively, both verbal and written

Sales Support Coordinator Resume Examples & Samples

Provide timely and accurate responses to external customers. Resolve general account issues
Input data into processing systems to ensure work deliverables are free of errors and all relevant and complete information is included in final output
Perform sales support duties, including but not limited to: direct inquiries to appropriate Sales staff, analyze new and/or renewal submission request for completeness, enter data in sales system from source documents, follow up with Brokers/Producers/TPAs for missing information
Support and interact with multiple departments to ensure proper distribution and implementation of paperwork, binder checks, and maintains the daily activities/updates in applicable system
Obtain and process paperwork by thoroughly checking for missing information on the group application, enrollment applications and any additional documents needed before account can be installed or paperwork can be sent to underwriting
Perform general office duties that may include: document management, ordering supplies, processing invoices, opening and distributing mail, making travel arrangements, assisting with facilities management
Other duties as assigned or requested

Sales Support Coordinator Resume Examples & Samples

National Diploma/Certificate: Office Management and Technology/secretary
At least 4 years Administrative experience within the Sales team
Good communications skills, verbal and written
Advance skills in Microsoft Office (Word, Excel and PowerPoint. Knowledge of SharePoint will be beneficial.)
Visibility of work requires attention to detail, excellent organisational skills, and discretion with confidential information

BMW Sales Support Coordinator Resume Examples & Samples

Plan and allocate sufficient resource to cover workloads and ensure that required service levels are met or exceeded
Accurately record and monitor required services levels and individual performance
Ensure appropriate processes and procedures are developed, maintained and applied consistently across the team
Ensure appropriate rates and residual values are applied to all new and retained business where rate profiling is required
Escalate commercial queries to Data Management, Pricing & Sales Analytics and Risk as appropriate
Liaise with departments around the business to ensure the Sales Support team have sufficient understanding, have up-to-date information to complete their tasks and understand the wider business
Act as a point of escalation for the resolution of more complex queries and arrive at a resolution that is satisfactory and within the company’s accepted policies
Ensure that the Sales Support team is compliant with legislation and best practice, based on direction from the Legal, Risk and Fraud & Compliance teams, and comply with all Internal Controls
Conduct regular coaching session with individuals to ensure they have the required skills and knowledge to achieve the strategic goals of the company and team
Identify, investigate and resolve when a further development need or poor performance is identified or when escalation to the Sales Support Manager is required
Recruitment of new team members
To challenge existing processes and to create a team environment where identifying improved ways of working is encouraged
A minimum GCSE grade of C or equivalent in both English and Mathematics
Computer literate with sound knowledge of Microsoft Office, Word and Excel
Strong numerical skills, ability to work accurately and to analyse data
Highly developed customer service skills and telephone manner
Ability to demonstrate excellent interpersonal and supervisory skills
Experienced in handling and prioritising multiple high priority tasks on own and team workloads
Confident in working work with a variety of people at all levels within the BMW Group

Sales Support Coordinator Resume Examples & Samples

Bachelor's Degree (or higher) or High School Diploma / GED with 5+ years of experience in the healthcare insurance industry
Experience with sales / sales support operations
Ability to create, edit, copy, send, and save documents, correspondence and spreadsheets in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
Experience with Microsoft Access

Sales Support Coordinator Resume Examples & Samples

3 years of sales support or customer service experience, including
Demonstrated experience and proven track record of effective sales support and customer service
Previous experience handling multiple activities simultaneously and working effectively in a fast-paced, deadline-driven environment with rapidly changing priorities
Proficient user of Microsoft Word, Excel, and Outlook
5 years of sales support of customer service experience, including
Working in a multi-division organization assisting with a variety of internal/external customers using multiple products
Process documentation for reference manuals
Experience with Sales Logix, Salesforce.com, or similar CRM system
Proficient user of Microsoft PowerPoint
Understanding of business operations and processes
Completes tasks thoroughly and with a quality focus
Takes initiative to drive tasks forward

Sales Support Coordinator Resume Examples & Samples

Direct internal client group: Teams that include sales, editorial, project management, ad ops, and finance – and management of UBM Life Sciences
Partners with the sales team to manage the process of confirming ad space and digital media placements and delivery with production managers, ad ops, and finance departments
Provides administrative support around quality control processes i.e., billing issues, process insertion orders and serve as a liaison between production and sales
Monitor and track website campaigns on a continual basis through each month for accuracy
Collaborate with sales and production to approve runlists and proofs for all eNewsletters
Work with sales and production to provide proper paperwork for verbal orders
Document any problems with production and escalate if problem continues or is not resolved
Coordinates temporary work assignments as needed
Generate sales reports for VPs, Publishers and Sales on request
Check billing reports monthly for accuracy and communicate issues to production
Provide sales with customer requested competitive analysis as well as spending analysis
BS/BA in business administration or relevant field required
Prior experience in a support/administration role working in a fast-paced, high volume environment is a PLUS

Senior Administrative Assistant & Sales Support Coordinator Resume Examples & Samples

Perform administrative support for SVP and leadership team, including calendar, email, meeting preparation, travel arrangements and new associate onboarding
Partner with SVP and Product Management to create executive presentations and product sales decks in Powerpoint, Keynote and Prezi
Manage & Co-ordinate ad-hoc projects as needed by SVP
Provide planning and on-site support for key Business Development events including ARDA, Client Event of the Year and BD Summits
Represent BD & EVR as the Parsippany Campus Business Continuity planner
High level of confidentiality
Financial Acumen and experience with budgeting and forecasting for office supplies, travel and other basic administrative areas
Advanced proficiency in Powerpoint, Keynote & Prezi presentation tools
Ability to apply creativity in developing presentations, including graphics and financial charts
Excellent organizational skills and ability to multi-task, prioritize and work under pressure
Coordinate complex travel arrangements, expense reports, and invoice processing
Ability to take initiative and problem solve
Polished and professional demeanor in person, online and via phone
Ability to coordinate large meetings and off-sites
Ability to be flexible and manage a frequently changing schedule
Strong team player with the ability to work independently
Proven ability in development of sales presentations
Previous experience as a C-level Executive Assistant
Experience processing expense reports with multiple currencies
Experience making extensive domestic and international travel arrangements

Sales Support Coordinator Resume Examples & Samples

Must have solid work experience (3-5 years as an Administrator/ Coordinator) with proven background in a fast-paced Sales environment. College Degree a definite plus
Excellent organisation skills. Time Management and Task flexibility. Ability to multitask and change priorities as needed
Excellent verbal and written communications skills (grammar and proofreading); ability to analyse situation and make sound recommendations and decisions

Customer Service / Sales Support Coordinator Resume Examples & Samples

Acts as a single point of contact for assigned dealer accounts for providing assistance, resolving issues and facilitating sale day requirements
Serves as interface to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
Reviews customer’s key performance indicators and recommends solutions for improving conversion rate
Develop and strengthen relationships with dealers over the phone, online, at the auction through planned contact and meetings
Working closely with sales to ensure that the data in CRM system accurately reflects sales opportunities
Assisting with sales, selling, and training of Manheim products and services
Provide technical assistance and product information to our sales team
Collaborates with customer account team to identify opportunities for growth
Works with sales on dealership sales calls for assigned accounts (as needed)
Performs lead generation (Next Gear, notification of newly registered dealers to sales, etc.)
Advices dealers on value-added services based on their individual needs (CR, Deal Shield, PSI, Recon, Transportation)
Collaborates with sales to plan, execute, and follow up on targeted accounts
Utilize Salesforce.com for reporting, lead input and customer performance reviews
Reps cars and monitors lanes on sale day (unit order/dry lanes) as needed
Proactively educates assigned customers, as well as other dealers on products, services, and available channels
Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved
Makes welcome calls to newly-registered dealers
Reserves numbers for dealers and sets the lanes
Registers “no sales” in the next sale
Manages transportation requests
Requests and follows up on Recon work, CRs, and PSI Updates floors and announcements
Works “If” bids Load and manage OVE vehicles (dealer & commercial)
Manages “no sale” gate passes dealer’s business needs
Provides pre-sale and end of sale reports
Performs mobile auction account management and support functions
Champions all sale day preparations (pre/post activities) related to in-lane and online sales
Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE
Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
Functions as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
Works with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels
Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
High School, GED or Vocational School Diploma required
Previous experience in sales support role desired
Effective communication (written and verbal) and interpersonal skills required
Ability to engage customers in a consultative manner and effectively recommend additional products and services
Ability to work in a high performance, fast-paced team environment
Solid computer skills, including ability to use Internet and MS Office effectively
Excellent customer service and problem solving skills required
Ability to perform repetitive tasks and have manual dexterity
Vision abilities required include close, distance and depth perception

Lead Sales Support Coordinator Resume Examples & Samples

Provides on-job training to Sales Support team(s). Responsible for conducting monthly training sessions to assist supervisor in developing team skills and enhancing process execution
Expertly place new complex orders. Build location records in Salesforce.com and prepare information for entry
Completes pre-sales activities, such as preparing customer quotes and obtaining required paperwork to complete the sale for non-automated transactions. Submit requests for construction estimates; evaluate results
Responsible for monitoring dashboards and reports to take appropriate actions to advance the order process. Escalate delays to appropriate stakeholders. Manage "failed install" escalations by confirming serviceability status, submitting surveys, and providing order status updates
Works with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function
Utilize the mileage band routing tool to calculate the miles between root locations
Ensures timely trafficking of sales calls that may require additional follow-up
Re-routes non-sales calls to appropriate department and note source of misrouting
Accesses and correct complex orders to ensure their completion and accurate billing; anticipate potential problems and solve accurately
Evaluates complex sales to ensure they are operationally sound and customers will be billed correctly for services ordered
Remains current on changes in the service pricing and sales promotions, as well as any regulatory or contractual features specific to the assigned sales channels
Generates accurate customer agreement, when necessary
Identifies sites in the design configurations and validate against the Return on Investment models; identify points for improvement
Accesses and analyzes complex customer service record results to support telephone port order implementation, if applicable
Interfaces with sales and RFP team to ensure accurate, on-time submission of RFP responses
Determines appropriate class of service option (COS) by utilizing the mileage band routing tool
Performs other duties as requested by Supervisor

Sales Support Coordinator / Analyst Resume Examples & Samples

Bachelor’s Degree required. A degree in business, marketing, accounting, engineering and/or technical preferred
1-3 years of relevant experience in a field/sales support and/or Customer Service environment
Proficiency in Word, Excel, PowerPoint required
Knowledge in SAP/ERP systems and/or Salesforce.com and/or capability to quickly learn and adapt to using new technology to administer daily responsibilities preferred
Ability to work under pressure, organize and prioritize workload
Strong attention to detail and proven ability to multi-task effectively
Demonstrated ability to take initiative and be proactive
Ability to work on a Team with strong collaboration skills
Must be willing to travel up to 10-20% of the time - would include travel with account rep to the key customers (1x per year per customer)

100

Senior Sales Support Coordinator Resume Examples & Samples

Building a good understanding of target customers and their business
Maximising impact of transactional sales through effective probing and lead qualification
Providing a personalised service and building relationships with customers
Tracking competitor information and market trends and suggesting required action
Formulating and managing service contracts with customers
Communicating service or rate changes, notable trends, policies and other relevant information to assigned accounts
Assisting with processing price quotes and rate negotiations
Ensuring customer relationship management tools are updated on time and are of excellent quality
Typically supporting a large impact client base in a large cluster

101

Hospitality Sales Support Coordinator Resume Examples & Samples

Interpersonal skills to provide overall guest satisfaction for internal and external guests
Excellent communication skills to include the ability to read write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
A minimum of two (2) years of experience within hotel sales, revenue management, data management, reservations, or the front office operations field

102

Sales Support Coordinator Resume Examples & Samples

Source and provide equipment quotes to customers & internal contact as per requested
To process sales orders in SAP system promptly
Monitor sales order progress and provide regular ETA reports to customer on timely basis
Log and action queries from customers & internal contact besides managing through the resolution
Liaise with ICT Finance team which including of Procurement, Billing and Maintenance to ensure smooth workflow of sales orders
Work in line with specified Service Level Agreements and handle the material creation in SAP system
Candidate must possess at least Diploma/Higher in Business Studies/Finance/Management/marketing or equivalent
At least 2 years of working experience
Preferable those candidates who worked in ICT industry which doing the Sales Support role handling quotation and sales order management
Required Skill(s): Proficient in MS Office applications. Good in industry knowledge of IT vendors and distributors especially on IT related products/services
Required language(s): Fluent in English both written and oral
Working Hours/ Shift Expectations: 6:30AM to 4PM (Mon-Thu) & 6:30AM to 3:30PM (Fri)

103

Senior Sales Support Coordinator Resume Examples & Samples

MBA in Marketing & Sales/General Management
5 plus years experience in Shipping & Logistics with hands-on experience in solution sales
Self-motivated, creative and result orientated
Good communication, negotiation and networking skills
Ability to both work with strategic/tactical issues as well as execute operational tasks
Market insight and network
Fluency in written /verbal English

104

Sales Support Coordinator Resume Examples & Samples

Act as primary support for territory managers and field sales management in their territory management duties, including but not limited to
Education: Bachelor’s degree in Business or equivalent experience
Experience Requirements: Two or more years’ experience in a coordinator role (or similar) in medical device or technical device industries
Other Required Skills and Qualities: Exceptional customer service, interpersonal and oral communication skills. Self-driven and motivated. Ability to work as a team player and follow company policy, procedures, and strategy. Ability to work under pressure, focus on resolving conflicts, and be persuasive. Innovative and resourceful
Preferred Qualifications: Strong knowledge of Microsoft Windows (Excel, Word, and Outlook). Ability to learn and adapt to new systems quickly

105

Sales Support Coordinator Resume Examples & Samples

Administers, verifies, and submits accurate product orders by communicating with sales consultants and customers, and having sound knowledge of PellaÒ products, systems, and procedures
Formulates product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
Verifies contracts/proposals to ensure the correct product is ordered, built, and delivered to the customer
Assists in calling and following-up on leads, processing customer requests, service and change orders
First point of contact for the showroom customer walk-ins and call-ins; demonstrating product to customers and educating them on Pella offerings
Performs basic blueprint take-offs by accurately reading and interpreting client blueprints

106

Sales Support Coordinator Resume Examples & Samples

Support sales personnel with processes and procedures
Support sales personnel with telephony and computing needs
Special assignments
Strong computer skills / aptitudes in applications including, but not limited to, Microsoft Excel, Word, Power Point and Outlook proficiency
Experience with Microsoft Office 365 a plus
SalesForce proficiency
Basic to intermediate understanding of telephony and computing
Sales Operations or Call Center support experience
Prior experience working with or supporting sales professionals
Verifiable attendance and promptness history
Strong multi-tasking skills with the ability to work independently
Must be detailed oriented with strong, clear and concise written and communication
Comfortable with fast-paced, “start-up like” work environment

107

Sales Support Coordinator Resume Examples & Samples

List job duties
Requirement 1
Requirement 2
Requirement 3
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108

Sales Support Coordinator Resume Examples & Samples

Day to day administration support and coordination of the state retail business activities
Support sales managers and representatives in preparation of monthly sales reports, new contracts, payment processing and sales invoices
Work closely with Sales Representatives to support and implement product marketing campaigns and wholesaler promotions
Provide timely response to customer service enquiries and requests
Prepare PowerPoint presentations for both internal and external parties
Organize domestic travel and accommodation
Coordinate and support team meetings, room bookings, invites, event management
Demonstrated experience in a sales support / administrative role
Proven ability to interpret financial reports and information
Previous experience coordinating and managing corporate functions and small events
Highly developed written and verbal communication skills
Advanced Microsoft office skills
High Level of initiative with the ability to demonstrate discretion at all times

109

Sales Support Coordinator Resume Examples & Samples

Daily support of the sales function to minimize the administrative work of producers
Analyzing and reporting sales data
Communicating changes to sales plan
Providing knowledge about customers and competitors
Communicating pricing data
Managing the operational logistics of sales meetings and activities
Extensive work experience within own function

110

National Sales Support Coordinator Resume Examples & Samples

Be proficient in Excel and skilled in Cognos
Work with agencies and various departments to maintain accurate spreadsheets and database
Work closely with customer service, marketing, product management, medical education, and other departments with communicating information or needs from sales team
Welcome and provide office tours or personnel introductions to surgeon and other customers during visits to Arthrex home office when necessary
Work directly with sales team and customers to develop relationships and help to enhance the sales process
Provide quotations, technical information, assist in product introduction and sales program changes
Become proficient in all products and product groups
Work closely with various business unit; Legal, Finance, Marketing and Medical Education
Coordinate and assist WebEx and conference calls as needed
Back up support for department administrative duties
Uses spreadsheets and a variety of other computer software to compose and prepare correspondence, memoranda, report narratives, research summaries, reports, recommendations, procedure manuals, surveys, and other materials
Work closely with Sales Team and Legal Department on requested contract language changes and negotiations with vendors and providers
Assist with formulating strategic PowerPoint presentations to be presented to customers, agencies, and sales management team
Initiate field surveys to analyze and organize results
Fulfill requests from Regional Managers as well as Product Teams by communicating memo information to sales force
Organize and maintain promotional, new product, and sales bulletin materials for Regional Managers (materials would also include PowerPoint presentations, surgical animations, surgical technique videos, scientific articles and other information)
Assist with organizing RM tradeshow assignments
BA/BS Degree preferred. Marketing or Business concentration a plus
3 years minimum work experience in administration, marketing, or general office experience required
Previous sales support experience preferred
Experience in the Medical field helpful
Highly discrete individual who can handle sensitive and confidential information
Detail-oriented professional with excellent communication skills, both verbal and written
Excellent verbal, written, analytical, project, research, organizational and interpersonal skills with a sharp attention to detail and the ability to handle multiple priorities simultaneously while meeting deadlines
Excellent attention to detail, proofreading and organizational skills
Ability to perform detailed work accurately
Strong follow through skills are important
Ability to work independently and interact with all levels of management

111

Sales Support Coordinator Resume Examples & Samples

Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database)
Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, print deliveries and contracts
Support field sales executives with a comprehensive support service
Including handling first line enquiries on internal systems
Provide reports from SalesForce.com for sales teams
Assist retention of existing customer base through renewal process
Act as a global sales support function working closely with the Sales
Support teams in New York and Hong Kong to deliver excellent service
Liaise closely with internal departments to resolve customer queries – credit control, customer service and circulation departments
Ensure all sales support tasks are completed accurately and to specified deadlines
Contribute to adhoc projects, reporting & data analysis as and when required

112

Sales Support Coordinator Resume Examples & Samples

BS or BA degree preferred
Min 1-3 years sales support work experience - apparel business preferred
Established experience in collaborating with internal and external partners
Strong analytical skills, proficient with planning systems, advanced skills in Microsoft Excel and Power Point
Proven written and oral communication skills
Strong organizational and time-management
Administrative support experience a plus

113

Sales Support Coordinator Resume Examples & Samples

Understand the platforms of various firms and how Hartford Funds interacts with the home offices
Build firm specific communications and reports
Track firm initiatives and progress on a bi-weekly basis
Act as a liaison between SRM, ASG and other teams (both within HF and external clients)
Interact with Hartford Funds’, Wellington’s and Schroders’ investment teams to set up analyst calls
Provide back up to Relationship Managers for client queries or information requests
Coordinate meetings and conferences; may attend conferences as needed
Provide administrative support for the two departments: make travel arrangements, create expense reports, order supplies, etc
Respond to phone inquiries and summarize information gathered at meetings
Ad hoc project work as needed
Strong organizational and prioritization skills
Responsible, conscientious and self-motivated
Ability to interact and communicate with individuals at all levels of the company (senior leaders to front line employees)
Proficiency in Excel, Word and PowerPoint
Flexible to accept, create and manage change
Interest in working in a fast-paced sales environment
Able to successfully complete Series 7 and 63 within one year of employment
Demonstrate financial discipline – focus on return on investments

114

Qr-sales Support Coordinator Resume Examples & Samples

Monitoring and analysing sales and deal performance of customers, identifying and addressing shortfalls and formulating solutions with the Sales Manager
Coordinating with the ACMs in the development of key account development plans
Providing full administration support to the Sales Manager through head office, customer relations and marketing
Providing effective, proactive communication of all sales and marketing activities and pricing initiatives to sales teams and customers to ensure QR maintains its profile and presence in the market
Monitoring systems and key account intranets for content, QR presence and competitor activities
Arranging the coordination of educational, trade fairs and forums as required by the Sales Manager
Trade or vocational qualification combined with a strong job-related experience with a minimum of one year in a travel sales and marketing role
Excellent customer service skills and sound analytical capability to interpret revenue data
Sound commercial awareness and business acumen is required
PC literate, knowledge of MS Word, PowerPoint, Excel
You will need to be fluent (written and spoken) in English to perform this role

115

Sales Support Coordinator Northern Europe Resume Examples & Samples

Bachelor’s Degree in Business Administration or Commerce
Native Danish, fluent in English
Customer Service minded mentality

116

Lead Sales Support Coordinator Resume Examples & Samples

Make high quality completion of sales reports as directed
Communicating with Sales, CSR department, Customers and dealers, process the contract smoothly
Arrange travel, receive visitors; operate telephone, fax, copying, mail and other office equipment
Communicate and co-ordinate with team members and other departments

117

Sales Support Coordinator Resume Examples & Samples

Excellent Administrative, record-keeping, and clerical skills
Focus and goal-oriented disposition
Knowledge of and ability to collaborate when necessary with other departments
Demonstrate enthusiasm in support of the sales effort and remain up-to-date with organizational changes
Ability to meet deadlines without compromising consistency in the process

118

Sales Support Coordinator Resume Examples & Samples

Executes quote requests, follow up and facilitating sales process to exceed broker expectations
Leverages internal departments to facilitate sales process
Educates broker constituent through primarily telephonic efforts
Manages sales process internally
Develops compelling proposals to grow segment sales and support key market sales lead
Collaborates with external sales team to develop and execute market sales strategy
Collaborates with key market sales lead, execute post-quote follow-up activity to refine and achieve broker acceptance
Bachelor’s Degree or 3 years business experience
Customer/client support experience
Excellent communication skills (written/verbal)
Knowledge of Microsoft Office Product Suite
Comfort managing telephonic relationships
Sales support and/or marketing experience and/or administrative experience
Licensed Life/Health insurance

119

Sales Support Coordinator Resume Examples & Samples

Call potential International customers and provide company and service information in order to create an appointment for local market sales staff
Follow-up with customers as a dedicated service representative throughout their move to ensure a good experience
Utilize multiple computer programs to coordinate the many components of an international move
Work closely with International staff
Assist with managing Sales Support Desk
Assist with monthly Commission Process, including audits, scanning and emailing
Computer skills including Windows, Microsoft Office, Microsoft Outlook, Excel, Google, Mobile technology, IPad skills
Calendars and general internet capabilities, as well as company software
Excellent telephone etiquette and interpersonal skills
Ability to quickly build rapport and trust
High school diploma or its equivalency

120

Sales Support Coordinator Resume Examples & Samples

Communicating changes to sales plans
Work closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures
May coordinate other’s activities
Applies knowledge / skills to a range of moderately complex activities
Demonstrates great depth of knowledge / skills in own function
Sometimes acts as a technical resource to others in own function
Proactively identifies solutions to non-standard requests
Solves moderately complex problems on own
Works with team to solve complex problems
Plans, prioritizes, organizes and completes work to meet established objectives
May coordinate work of other team members
Bachelor’s Degree or higher or a High School Diploma / GED with 4+ years in a Sales Support role or Administrative Support role
Experience with Microsoft Office Suite (Microsoft Excel and Microsoft PowerPoint)
Experience and ability to present data and information in a group / meeting forum
Ability to run and prepare web based reports
Sales Support / Customer Service experience

121

Sales Support Coordinator Resume Examples & Samples

Answer service phone calls and send appropriate follow-up information when required
Provide phone backup to sales team and generate leads for sales follow-up
Organize and send all travel documents for bookings in a timely manner and communicate updates regarding all ticketing matters to the team
Quality control all bookings prior to issuing travel documents
Invoice and follow-up with all clients for final payment due for all bookings
Follow-up with clients/agents for missing information required to send documents
Manage all web generated bookings
Answer service emails received to reservations public email box
Consistently maintains objectives set forth by Department & Incentive program
Manage all complimentary and web bookings for US office including all necessary follow-up
Manage weekly departmental ticketing and inventory control for ticketing materials
Ensure all required information for London operational reports is noted and listed in the appropriate places in the system and follow-up with clients/agents to obtain missing details
Assist with administration duties for Group and FAM bookings as needed
Provide back-up assistance to Reservations & Operations Manager on daily tasks as required

122

Sales Support Coordinator Resume Examples & Samples

Handle inquiries regarding orders, billing, commissions, and other consultant issues from Rodan + Fields’ consultants and retail customers, with the highest degree of courtesy and professionalism with a focus on first contact resolution resolve issues within one call/one email
Support the RF Connection, our internal product specialist department staffed by Rodan + Fields Nurses, with the knowledge and ability to provide answers to basic product questions from the field
Adhere to a structured workday schedule to provide maximum incoming call and email coverage and ensure service level delivery
Meet or exceed daily productivity measures
Develop broad working knowledge of Rodan + Fields practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized within the Support Center
Participate in team meetings and required training
Provide month end support for the field as needed

123

Sales Support Coordinator Resume Examples & Samples

Create, maintain and oversee the distributor contracts in line with Company information, protocols and guidance; keep the Global Distributor Directory and Hologic Worldwide up to date
Coordinates distributor pricing requests
Maintain the Quote log on the intranet system and log copies of all completed quotes that have been provided onto the shared server
Supports business leaders with sales tool development and maintenance
Keeps The Wire (internet platform with marketing and other relevant material for distributors) up to date
Support the logistics on marketing events, congresses
Control and maintain distributor access and user support for Goodway; keep information updated on Goodway
Act as subject matter expert for all tenders/questionnaires, quotations and contract related matters for all Diagnostics Solutions product lines
Facilitate contract renewals with appropriate departments/sales leaders in a timely fashion
Supports sales leaders with financial planning and reporting duties
Proactively identify efficiencies and improvements to existing processes and procedures
Review documentation for consistency within stated guidelines and policies and obtain appropriate approval
Ensure compliance is maintained in all elements of the Quality Management System relating to role
Work on ad hoc related projects as needed
Commercial awareness aptitude/skills and a customer oriented attitude
Previous experience in roles that provided Distributor management, Customer Service or Account Management would be a plus
Strong working knowledge of Microsoft Office especially Word and Excel
Able to work in a fast-paced environment
A strong bias for action with results
Knowledge of working with ERP systems – SAP/Oracle preferable

124

Sales Support Coordinator Resume Examples & Samples

Strong interpersonal, numeracy, priortisation and organisational skills
Ability to work within tight deadlines in a demanding sales environment
Ability to interpret sales data, PC and Microsoft Office proficient

125

Public Sector & Labor Sales Support Coordinator Resume Examples & Samples

4+ years experience in a large, complex business environment including experience in proposal development and/or proposal coordination
Solid project management experience and administrative support experience
Proficient MS Excel, Word, and PowerPoint
Ability to navigate UnitedHealth Group and develop relationships with internal partners and external customers
Solaris experience
Proven organizational skills
Demonstrated track record in building relationships internally and externally
Strong sense of urgency and ownership for resolving issues
Ability to work in an extremely fast paced environment
Strong focus on the customer
Strong attention to details and accuracy
Independent self starter
Ability to adapt to rapid change

126

Sales Support Coordinator Resume Examples & Samples

Responsible for ensuring all rebates and sales trace information for Distributors and Warehouses are processed in the system
Provides rebate discrepancy reports to distributors and resolves rebate discrepancies
Responsible for entering all rebate contract data and ensuring contracts are up to date
Responsible for sending all contract updates to distributors timely
Prepares and distributes weekly expected rebate and trace forecasts to other Stryker Divisions
Serves as initial internal support for our sales force with regard to their business through distributors and warehouses
Serves as point of contact for internal and external customers (distributors and warehouses). Assists in resolution of various external customer issues such as non-receipt of product, price discrepancies, and/or returns
Responsible for answering emails related to assigned distributors and divisions on a timely basis
High School Diploma or equivalent work experience preferred
Cash applications experience preferred
Must be PC literate
Excellent time management skills with ability to use independent judgment effectively
Strong inter-personal communication skills specifically relating to stress management, people management and conflict management

127

Sales Support Coordinator, Kroger Resume Examples & Samples

1 or more years of business experience is required
Experience in the Consumer Packaged Goods industry is preferred
Experience working in Siebel or Trade Point is a plus

128

Sales Support Coordinator Resume Examples & Samples

Providing Support to the Sales Team (Business Development & Account Management), manage daily activities of existing Partner accounts and new Partner accounts, providing support and delivery of information
Providing support to all Central Inmarsat functions (Billing, Finance, Pricing, Global Customer & technical support, Legal, Purchasing, Logistics)
Provides training to new members of the Sales Team on Inmarsat Applications if required
Delivery of support to the Partner accounts on Inmarsat Applications
Point of contact for partners regarding small hardware and airtime orders
Direct requests and unresolved issues to the appropriate department, manage to resolution and ensure the highest quality of communication internally and to the external party
Informing Partners of new Product Offerings / Solutions and feeding back customer comments to the Sales team
Maintaining good relationships with Partners in order to increase customer satisfaction
Responsible for the maintenance of the Partner pricing agreements
Create and process sales orders in a timely fashion
Expert knowledge of relevant G2 operational processes and process improvement when required
Collaborates with G2 complex solution team to help prepare solutions/quotations for Partner accounts and Sales team
Supporting sales pipeline management by highlighting any operational issues that could have a negative effects on revenue generation
Provide ad-hoc customer reporting from central systems when required
Excellence knowledge of support applications and associated programmes. Participant of improvement projects of support applications when required
Management of the G2 central document sharing system – TeamSpace
Basic knowledge of Inmarsat products and services (specific training will be provided)
Experience using Salesforce & SAP
Excellent and professional relationship building skills
Organised and diligent, committed to seeing activities and processes through
Pro-active communicator, a natural sharer of information and collaborator across dispersed teams
Commercially savvy – intuitive about the market and quick to feedback relevant customer/end user feedback to the sales team

129

Regional Sales Support Coordinator Resume Examples & Samples

Responsible for processing non complex orders into relevant systems, supporting the order to bill portions of order fulfillment
May include processing credits
Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non complex requests on low tier accounts (may included implementation of Service Level Agreement)
Owns order fulfillment for non complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met
Responsible for the implementation of the order to billing process for various products /activities
Accountable for adhering to SOX compliance controls and 3rd party guidelines
Manage the order life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders
Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
Administer User ID's, passwords, etc. for online orders
Implement release of billing for all services and charges
Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems
Manage internal queries relating to order status, billing, permissioning, and compliance issues
On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries
Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented
Spot trends and make recommendations for enhancing systems and procedures
Detail oriented, ability to communicate well and to work in a team
Strong organizational skills and the ability to work in a systematic, methodical way to ensure accuracy
Knowledge of Thomson Reuters products, according to local business/industry requirements
A second language may be required according to local business requirements
Degree/professional qualification or equivalent work experience preferred
Secondary education (high school diploma or equivalent) required
Previous experience in a customer service driven environment

130

Sales Support Coordinator Resume Examples & Samples

Coordinate with legal on all service agreement documentation to be submitted to clients, in partnership with regional VP of Business Development, to clarify contract terms for client review in order to secure executed agreement
Highlight specific contract components for VP of Business Development where AMN can improve contract terms (e.g. auto renewal clause, bill rates, indemnification, additional insurance terms, per diem tax, etc.) by closely monitoring agreement language in order to increase client by client profitability and reduce liability exposure
Interpret and document all contract terms using contract analysis form to gain leadership approval and update contract administration team
Assist VP of Business Development with securing escalated contract approvals by coordinating client contact and AMN stakeholders (legal, risk management and sales leadership) and gathering account information, revenue and supporting documentation in order to increase business while reducing liability exposure
Coordinate RFP process by gathering accurate information in compliance with AMN and client requirements, and including all relevant service lines
Coordinate Return On Investment (ROI) process under guidance from VP of Business Development in gathering appropriate information and compiling ROI for approval by internal stakeholders
Assist with preparation of Solution Design meetings and coordinate gathering of information and communication necessary to secure approval by internal stakeholders; under the direction of the VP of Business Development
Generate client sales and activity reports using AMIE, Brain and Excel, on a weekly to monthly basis in order to submit for management and client review for analysis of placement and sales activities
Administer all content and resources for the Workforce Solutions home page on Connections intranet site by editing and uploading graphics and documents
Administer the customer relationship management (CRM) system by maintaining accurate client, activity and pipeline data in partnership with sales representatives
Coordinate the cross-selling program for WFS Division client sales by documenting leads, communicating them to appropriate sales reps, and tracking progress throughout the year
Research and compile industry news and updates on a weekly basis by staying current on relevant online publications
Provide coverage for the VP of Integrated Sales & VP of Business Development by responding to email, AMIE tasks and phone messages to provide timely support to internal and external customers
3-5 yrs administrative experience in fast-paced environment

131

Sales Support Coordinator Resume Examples & Samples

Provides customers with product and service information. Up-sells products and services
Transfers customer calls to appropriate staff as required
Identifies, researches, and resolves customer issues. Follows-up on customer inquiries and follows-through for prompt resolution and customer satisfaction
Completes call logs, reports and various sales support tasks as required
Solicits orders from customers (may make sales calls -- cold calls) and revises pricing schedule of orders as required

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