Systems Support Engineer Resume Samples

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K Friesen

Kendall

Friesen

570 Kunde Prairie

Boston

+1 (555) 121 5074

570 Kunde Prairie

Boston

Phone

p +1 (555) 121 5074

Experience Experience

Houston, TX

Systems Support Engineer

Houston, TX

Murazik-Mraz

Houston, TX

Systems Support Engineer

Manages and expands relationships with internal and outsourced development partners on software systems design and development
Assist in the development of budgets to assure all identified network problems are addressed by budgeted capital
Maintain hardware and software inventories including developing and updating departmental distributed software license management policy
Provide input to help establish site infrastructure strategy
Effective time management and work prioritization capabilities
Completes and reviews documentation of the environment and makes recommendations for technical or procedural improvement
Analyze all practical solutions to eliminate identified network problems and provide report on best solution

Phoenix, AZ

Building Management Systems Support Engineer

Phoenix, AZ

Grady, Weissnat and Kassulke

Phoenix, AZ

Building Management Systems Support Engineer

Provide support and assistance to Customer & Field Service for emergency and newly launched product service visits
Assist with development of documentation for Products, Marketing, Customer Support & Web site
Development of software & APPS for BMS and networks
Improvement of Installation guides including development of standard statements
Supporting NPD development of commercial & domestic products including
Provide support to Technical Publications by proof reading new product installation guides/spares inserts
Feedback of failure information from the field to claims management

present

Chicago, IL

Senior Systems Support Engineer

Chicago, IL

Bode and Sons

present

Chicago, IL

Senior Systems Support Engineer

present

Assist with developing the full process of Patch Management on the team
To assist in Project work being flexible for out of hours activities
Role is to provide security and compliance patching
Monitoring of fault management systems and interfaces, identifying and creating faults when necessary
Provide excellent customer service by seeking to understand each customer’s issue
Travel up to 10% to provide onsite support at a customers’ premises
Provide first level technical support for EAS software and hardware products by phone and email during normal business hours

Education Education

Bachelor’s Degree in Computer Science

Loyola Marymount University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent organizational, project management and documentation skills with great attention to detail and ability to handle multiple tasks
Demonstrate strong interpersonal and communication skills such as excellent verbal and written capabilities through previous experiences
Exhibit good independent decision-making ability, including problem resolution
Advanced communication and professional skills with the ability to establish relationships across business units
Excellent organizational skills; attention to detail
Ability to prioritize work load and consistently meet deadlines
Ability to read system logs/captures
A good understanding of defence security processes and procedures
Create and maintain knowledge articles
Ability to research, find and/or develop solutions to undocumented problems

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15 Systems Support Engineer resume templates

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IT Systems & Support Engineer Resume Examples & Samples

Requirements Management tools like: Jama Contour*, Siemens TeamCenter*,
Defect Tracking tools: Atlassian JIRA*
Agile planning tools: Atlassian JIRA Agile
Knowledge of MS Windows Server* systems administration
Knowledge of Web server software tools such as Apache Tomcat*, Java J2EE*, Microsoft IIS*
Knowledge of Linux systems administration
MS SQL Server* administration
Demonstrated programming experience in UNIX shell, Perl and Visual Basic
Clearly demonstrated technical documentation skills (requirements, test plans, procedures)
Clearly demonstrated communication skills
Working knowledge of networking concepts and infrastructure (TCP/IP, client/server architectures)
Working knowledge of server virtualization

Systems Support Engineer Resume Examples & Samples

Responsible for worldwide engineering support, supportability design and customer staisfactions
Focused on Support Autoamation E2E Support from Customer Client SW to HP IT Infrastructure
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Minimum 6-10 years experience
Extensive experience with multiple software systems design tools and languages
Experience in overall architecture of software systems for products and solutions
Designing and integrating software systems running on multiple platform types into overall architecture
Evaluating forms and processes for software systems testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels

Senior Systems Support Engineer Resume Examples & Samples

Assist with the implementation of visionary direction in terms of proactive monitoring, automation, virtualization, unified deployment, configuration, and inventory solutions, and continuously advance IT-to-business maturity levels
Provide design, configuration, roll-out and support of multiple 3rd party products (tools) used for Systems Management. These products/ tools are used by operational staff to monitor systems and services for actionable faults as well as asset inventory
Track issues via incident and problem resolutions related to the tools and implement reviewed changes to the infrastructure. Follow industry standard ITIL processes for IT Operations Management
Compose clear documentation and reports, assess Operational impacts, provide estimates, ensure operational acceptance, develop and improve support processes and solutions and be involved in projects to supply applications with solutions to their issues
Support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork
Must act as a team player build positive relationships throughout the enterprise Accountable for the supporting and promoting technology standards used to develop alert based solutions for the enterprise
Assist in preforming technical and functional proof of concepts in conjunction with other technology teams
Relevant Bachelor’s degree required, Master’s degree is preferred
10 years plus (6 years plus for Master’s degree holders) in a successful development environment regularly releasing well-tested solutions with complex integrations to meet application and service objectives
A strong foundation in the fundamentals of programming, computer science, complex application architectures and complex systems. Experience in data analysis or SQL will be a plus
Working knowledge and experience supporting at least 2 of the following third party products: Netcool Omnibus, Splunk, BMC Patrol, BMC BAO, CA BSI (Oblicore), Riverbed AIX & MS SCOM, SCCM
Working knowledge and experience with scripting & UI languages such as PowerShell, PERL, PYTHON, PHP, etc
Competent with Linux, Unix and Windows operating systems commands, performance and debugging, and an understanding of web services
Self-confident and highly willing to participate in team efforts

Systems Support Engineer Resume Examples & Samples

Develop user and operational requirements and advise project teams concerning design, engineering, sourcing, fabrication/assembly
Installation, testing, maintenance and upgrading of field equipment
Coordinate external providers of equipment and services for the entire NA region, and work with external suppliers and the purchasing department to ensure that parts and supplies are in stock and available for installation and replacement
Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures, and provide testing documentation for the entire NA region
Set-up and maintain bench testing and diagnostic instances of field equipment to facilitate trouble shooting in NA and share with NA team to assist in troubleshooting
Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations in accordance with uptime requirements for the entire NA region
Provide training on systems to the NA team (train the trainer) or to users directly on an as-need basis
Taylor technical user documentation for field system solutions for NA
Provide second and third level helpdesk support when users encounter problems and monitor responses from other team members within the NA region
Ensure initiatives are executed according to quality standards and other business objectives,
Identify opportunities for continuous improvements of current systems / processes
Education: degree in computer science and/or automotive/avionics electronics or degree in Geography or Geographic Information Systems along with relevant technical experience
Work Experience: minimum of 3-5 years working with installed and after-market avionics or automotive systems; experience with in-car computers a plus
Advanced knowledge of computer hardware, Linux & Windows Operating System, and associated tools for diagnosis and repair
Above average diagnostic and problem solving skills, and ability to develop and recommend innovative solutions to problems
Attention to detail, good organizational skills, commitment to team work and excellent interpersonal skills; ability to interact with users and managers, and to work in a collaborative team environment and monitor regional needs
Ability to travel domestically and internationally (up to 50%) on short notice
Understanding of IP Networks and basic routing and how they are used in camera systems to include GigE, Firewire, or similar camera technologies

Systems Support Engineer Resume Examples & Samples

Basic knowledge of SMP/E
Roll-out newer versions & fixes for the products on production systems
Perform regular checks on vendor products for EOS service dates, z/OS version compatibility and availability of newer versions
Perform APF, LINKLIST and LLA changes. Sound understanding of SYS1.PARMLIB members
Basic understanding of critical MVS applications like RSI, VSS
Engineering degree or Computer Science degree or equivalent work experience
5-7 years of work experience
Prefer experience with All Fusion Change Manager (But not required)
Knowledge of Mainframe technologies
Self-motivated and adaptable to change
Strong knowledge of Microsoft products

Client Systems Support Engineer Resume Examples & Samples

Provide on call support during off work hours on weekdays, weekends and holidays, so as to resolve critical and high priority incidents and alerts within the service level agreement
Bachelor degree in Information Technology, or equivalent
3 years' support/development experience in Rightfax technologies
3 years' support/development experience in .NET technologies, preferably in the following: .NET Framework 4.5, ASP.NET MVC 5.0, WCF service, Microsoft SSIS
2 years' support/development experience in system that interface with smart card personalization & issuance software and hardware
CSCIP/Payments certification is a plus

Senior Client Systems Support Engineer Resume Examples & Samples

Provide Level 2 and 3 support of systems used by Visa's contact center organization, so as to investigate and resolve all incidents logged by business users within the service level agreement
Create problem tickets for incidents that require root cause resolution, and provide and deploy the fixes within the service level agreement
Provide regular updates to business users who logged the incidents
Actively collaborate within our Client Systems team, as well as all other IT teams and business users located worldwide in various time-zones to fulfill the above responsibilities
Provide technical leadership and guidance to junior team members
Spring framework, Dojo, Hibernate, JPBM
Soap and Restful web services
SQL Queries and Stored procedures for relational database, preferably Microsoft SQL Server
3 years' experience in UML design methodologies

Application Systems Support Engineer Senior Resume Examples & Samples

Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software
Develop functional and technical IT system requirements and specifications
Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches
Monitor and reports on system performance
Support internal departmental servers
Maintain hardware and software inventories including developing and updating departmental distributed software license management policy
Makes technical presentations to other technical personnel and user department administrators
May lead project technical team; provide technical advice to lower level technical staff
Education:Bachelor's in Computer Science or related field or equivalent combination of education and experience
Skills:This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required
Preferred Work Experience

Systems Support Engineer Senior Resume Examples & Samples

Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software
Develop functional and technical IT system requirements and specifications
Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches
Monitor and reports on system performance
Makes technical presentations to other technical personnel and user department administrators
May lead project technical team; provide technical advice to lower level technical staff
Work Experience:Four to six years job related experience
Skills:This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required
Preferred Education: Bachelor's in Computer Science
Preferred Work Experience: Four to six years managing web application systems
Preferred Skills

Systems Support Engineer Resume Examples & Samples

Installation, maintenance and support of all IT systems (Virtual infrastructure, virtual machines, operating systems, end user devices, network infrastructure, applications in use within the organization)
Support of all communication tools in use (Mail system, mobile devices, telephony)
Support & administer key technologies such as VMware, Server 2012, Active Directory, Exchange
Maintain security of all systems ensuring they conform to best practice
System alerting and monitoring to ensure optimal reliability, stability and auditing
Monitoring of system backup processes and desktop/server security
Project work on implementation of new solutions
Relevant IT degree or equivalent
In-depth knowledge of Microsoft based client and server operating systems essential, Linux skills desirable
Server 2012 experience is essential
Experience with VMware and Veeam
Working knowledge of LAN/WAN infrastructure & networking protocols
MS Exchange experience desirable
Industry certified professional qualifications an advantage (MCP, MCSA, MCSE, CCNA etc)

Systems Support Engineer Resume Examples & Samples

Conduct needs analysis, planning and scheduling the installation of new or modified hardware/software
Support internal departmental servers
Maintain hardware and software inventories including developing and updating departmental distributed software license management policy
Education:Bachelor's in Computer Science or related field or equivalent combination of education and experience
Work Experience:Two to four years job related experience
Skills:This job requires working knowledge of advanced concepts, practices and procedures associated with IT systems design, installation and maintenance
Preferred Education:Bachelor’s in Computer Science or Computer Engineering
Preferred Work Experience:Two to four years of direct, hands-on experience administering active directory domains at the domain level or above
Preferred Certifications:Strong preference toward candidates with a Security+ and/or CISSP
Preferred Skills:Ideal skill-set would include an in-depth knowledge of the following technologies: DNS, DHCP, DFS, Backups (all types), imaging systems, GPO administration, LDAP, PowerShell and/or VB Script. Any Mac, Linux, or Android experience is a plus

Systems Support Engineer Resume Examples & Samples

Coordinate external providers of equipment and services for the entire EMEA (Europe, Middle East and Africa) region, and work with external suppliers and the purchasing department to ensure that parts and supplies are in stock and available for installation and replacement
Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures, and provide testing documentation for the entire EMEA region
Set-up and maintain bench testing and diagnostic instances of field equipment to facilitate trouble shooting in EMEA and share with EMEA team to assist in troubleshooting
Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations in accordance with uptime requirements for the entire EMEA region
Provide training on systems to the EMEA team (train the trainer) or to users directly on an as-need basis
Tailor technical user documentation for field system solutions for EMEA
Provide second and third level helpdesk support when users encounter problems and monitor responses from other team members within the EMEA region
Understanding of IP Networks and basic routing and how they are used in camera systems to include GigE, FireWire, or similar camera technologies

Systems Support Engineer Lead Resume Examples & Samples

Responsible for the management of the server and storage operations of the college
Responsible for the data security operations of the college including the design, maintenance and recovery of the system
Manages all backup and disaster recovery operations for the college. This includes contingency planning, and coordination of the disaster recovery simulations
Manages the day to day operations of the network, including capacity, performance, and upgrades
Education:Bachelor's degree or equivalent combination of education and experience
Work Experience:Six to eight years job related experience
Certifications:N/A
Skills:N/A
Preferred Education: Bachelor's degree in Computer Science, Information Technology, or related field or equivalent combination of education and experience
Preferred Work Experience

Systems Support Engineer Resume Examples & Samples

Preferred Education:Two or four year degree in a computer-related field
Preferred Work Experience:Two to four years working in an IT related field
Preferred Certifications:MCSE or MCITP

IT Mac-mobility Systems Support Engineer Resume Examples & Samples

Provide professional and courteous Tier 2 and Tier 3 technical support and troubleshooting via chat, email, and telephone to employees and technicians
Assist the Help Desk with troubleshooting of MobileIron registered mobile devices (iOS, Android, Windows)
Assist the Help Desk with troubleshooting of Macintosh workstations
Perform backup support for the MobileIron administrator on MDM related activities
Perform backup support for the Casper administrator on JSS/Mac management related activities
Respond to general IT/customer support escalations and jobs assigned to you
Help Desktop Engineering further refine and develop best practices, standard operating procedures, and IT policy
Create and update both internal IT and customer facing documentation
Assist with OS X desktop management including patch management and application deployments
Assist with maintenance of corporate Macintosh image
Assist with creation/maintenance of JSS policies
Assist with ongoing maintenance of Mac Management infrastructure
Knowledge of Mac OS and iOS
Knowledge of Android or Windows mobile OS’s
3-5 years experience troubleshooting and supporting Mac/iOS/mobile devices in a business or education environment
Office 2011/2016 experience
Experience working in a team-oriented, global, collaborative environment
Some scripting experience (bash, shell, Python, AppleScript, PowerShell) preferred
Experience with packaging, patching and deployment of applications is a plus
Experience managing Apple devices with JAMF Casper Suite or similar management tool is a plus
Experience with a Mobile Device Management (MDM) with an emphasis specifically on MobileIron, is a plus
Windows 7/10 experience is a plus

Systems Support Engineer Resume Examples & Samples

Deploying, installing, and maintaining PCs and software, including tending to all adds, moves, and changes
Appropriately documenting all required information in call tracking system
Diligently creating and maintaining knowledgebase as appropriate
Carrying out additional duties, which may vary based on your skillset and your specialization
One to two years of experience in an IT-related field
Experience in administering accounts and policies in an Active Directory environment
Proficiency with troubleshooting and resolving problems pertaining to workstation connectivity, MS Office, and malware
Ability to debug and improve infrastructure installation and configuration scripts written in Powershell and BASH
Experience with Linux repository management, system patching, and CLI administration
MCSE or Industry-level certification such as LPI or similar

Systems Support Engineer Resume Examples & Samples

Performs analysis of documented user requirements and directs or assists in the design of plans in support of user requirements for moderately complex to complex software/hardware applications
Reviews user application system requirements and documentation; designs, defines and documents unit and application systems plans; Tests plans to verify compliance
Provide expert level expertise in the design and maintenance required to ensure the high availability of the Microsoft Windows environment
Contribute to the advancement of Windows technology and procedures via automation and documentation
Provide leadership, training and mentoring to team members
Provides investigation, diagnostics and repair/resolution of system hardware, software and infrastructure, assisting peer/team engineers and customers with common inquiries, deploying new systems in adherence with established company standards
Oversees technical aspects of small, team-based projects that may be a part of larger IT departmental projects
Implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities
Implement IT policies, procedures, and system controls
Provide hardware and software support/troubleshooting
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
Coordinate migrations of on premise clients as needed
Test and image desktops and laptops
Maintain, analyze, and troubleshoot software and computer peripherals
Works well with patients, physicians and other Med Center employees
Install software updates and security patches on client computers
Automate the imaging / provisioning of systems and access for new employees, including user testing to ensure that new machines are properly configured for employee first use and maintain inventory of assets
Support of virtual desktop environment and provisioning of standard images to end-users
Assist other team members responsible for hardware in troubleshooting and repairing failures in office infrastructure such as printers, projectors, displays, desktop units, laptops, wireless networks, etc
Expert level knowledge in administering Windows operating systems and related services with an ability to engineer solutions within technical discipline; and ability to support complex service impacting issues with little to no supervision
Expert level proficiency with Microsoft Word, Excel, and Outlook
Excellent organizational, project management and documentation skills with great attention to detail and ability to handle multiple tasks
Working knowledge of OU structure, Group Policy, DNS, DHCP, VMware, etc
Advanced communication and professional skills with the ability to establish relationships across business units
Ability to provide and assist with technical evaluations, POCs and/or technical recommendations
Ability to rack 50 pound servers as needed
Foster company success through a professional appearance, being courteous to customers and all associates and by having a positive attitude
Possess good customer service skills and be patient and friendly while identifying and supporting the needs of end-users
Experience working with Systems Administrators and Network Engineers (team player)
Working knowledge of Remedy, Microsoft Office, Visio and other tools
Must have Security+ certification
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in administering of large, complex networks, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline, or an advanced training certificate in his/her field
Five (5) years of increasingly complex and progressive experience in implementing, administering, performing tests and analyzing all elements of network systems
Has experience with current technologies and, where required for the task, emerging technologies
Shall possess as a minimum a Microsoft certification

Systems Support Engineer Resume Examples & Samples

Conducts evaluation, selection, engineering and network design of data and telecommunications equipment including fiber optic cables and terminal, multiplexers, local area networks, routers, switches, CMTS systems, cable modems, and related peripherals
Provides input regarding the evaluation, selection and procurement of fiber optic transmission and other network equipment
Provides on-going technical support and training for Suddenlink employees on telecommunications equipment
Provides guidance in resolving technical problems, implementation and follow through of preventative maintenance program
Assist in the establishment of and adherence to network performance measurement and goals
May provide project supervision of contractor installation of equipment
Ability to effectively communicate and receive detailed or important information and instruction
Ability to occasionally exert up to 20 lbs. of force in order to move objects
Strong familiarity with telephony, data, and video products and services
Ability to tolerate occasional exposure to outside weather conditions
Ability to use reasoning to troubleshoot and solve technical problems

Systems Support Engineer Resume Examples & Samples

Responsible for monitoring the collection of operational measurement data from all network elements assigned to include verification of data received to assure valid, error-free, and complete data
Responsible for processing operational measurement data from assigned network elements to generate appropriate reports indicating the current load vs. capacity of those elements
Responsible for projecting network load capacity or other operating norms to identify future operational problems
Analyze all practical solutions to eliminate identified network problems and provide report on best solution
Assist in the development of budgets to assure all identified network problems are addressed by budgeted capital
Provides on-going technical support and training for Suddenlink employees working with telecommunications equipment
Requires a BSEE, BS Mathematics, or equivalent degree or the equivalent in education and experience
Must have current knowledge of statistical analysis and mathematical trending
Must have current knowledge of technology, standards, and specifications related to transmission systems, switching, digital loop carrier and related telecommunications systems
Requires strong hands-on technical knowledge of telephony operations, products, and services
Must be proficient in use of standard computer hardware and software systems such as spreadsheets, word-processing, database, and CAD programs
2 to 3 years of experience in relevant technical skills

Systems Support Engineer Resume Examples & Samples

Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support, and Customer Complaint Management Center
Develop problem solving and troubleshooting skills for remote/phone support as well as on-site application support
Learn bioMérieux products and procedures that are job specific and assist with implementation of new products
Obtain ERP certification; learn investigation process and apply as needed
Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
Participate in revenue generation initiatives through promotion of value added projects and services
Perform on-call duties as needed to provide 24-hour technical support to customers
Complete projects and tasks in support of organization objectives
Associate Degree or technical school equivalent in Electronic Technology, Computer Science, or equivalent military training
Minimum of two years previous service, manufacturing quality control, or research/development experience in biomedical electronics
Experience with mechanical, electrical, vacuum, and laser systems; basic networking skills
Experienced in resolving customer problems and providing a high level of customer satisfaction
Proficient in Windows OS, MS Office programs
Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment
Demonstrate strong interpersonal and communication skills such as excellent verbal and written capabilities through previous experiences
Exhibit good independent decision-making ability, including problem resolution

CI Link Systems Support Engineer, Senior Resume Examples & Samples

Bachelor¿s degree in engineering or a related scientific discipline plus 5 to 7 years relevant work experience OR Associates degree plus 7 to 9 years of experience OR High School Diploma or equivalent plus 10 to 12 years of relevant experience. Degree(s) must be in engineering, computer science, mathematics or a related discipline. In some cases, educational requirements may be adjusted or waived for more than 12 years of applicable work experience
Work experience may be adjusted based on education, or highly specialized knowledge or uniquely applicable experience for positions involving new technology or labor market shortages as reflected by market survey data
Minimum 12 years of experience in the maintenance and operation of radio, network, C4I, and other communications systems and hardware, specifically within a USN context
Minimum 5 years of experience with the operation and maintenance of USN Cryptographic equipment
Expert level knowledge of USN EKMS program
Advanced level knowledge of electromagnetic radiation, radio systems, and frequency management within a USN context
Advanced level knowledge of USN Shipboard Communications systems, to include RF and network systems
Intermediate level knowledge of with USN C4I/Link Systems
Ability to perform minor troubleshooting on local NCTE networks, including the capability to test and conduct minor repair on fiber optic cable and Category-6 network cable
Ability to brief and coordinate with senior/junior military officers and government civilians on a daily basis
Strong written and oral communication skills and ability to work in a team environment is required
Ability to lift 30 pounds, work on ladders, and in confined, shipboard environments
Must be a US Citizen able to obtain a US secret security clearance

Systems Support Engineer Resume Examples & Samples

Fluent written and spoken English with secondary languages a plus (Spanish)
Escalations include accurate and complete information
Effective work prioritization skills to ensure highest level of customer service and timely response
Strong telephone communication and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
Effective time management and work prioritization capabilities
Excellent interpersonal skills with the ability to work as an effective team member
Contribute to a positive work environment by being an active and productive team member
Hands-on and remote troubleshooting experience on X64 servers hardware and software, system level troubleshooting skills and system administration skills in Linux or Solaris
Experience with one or more of the following is a plus

Systems Support Engineer Resume Examples & Samples

Document all support activities into the complaints management system
Escalates complaints to the Technical Support Manager as necessary
Fluent English and French (any additional language would be an advantage - Italian, German, Russian)
BS –MS in engineering / electronics / automation / IT
Knowledge of IT and Networking is a plus

Systems Support Engineer Resume Examples & Samples

Basic understanding of electrical engineering and/or physics
Basic understanding of technologies including: embedded programming, electrical circuits, analyzing data
Hands-on experience with testing, debug and bring-up of analog and mixed-signal integrated circuits and/or systems with oscilloscopes, spectrum analyzers, logic analyzers and other laboratory equipment
Able to function in cross-functional teams
Experience using simulations tools such as MATLAB, SPICE and Cadence
Experience in acoustics, ultrasonics, imaging, biometrics
Experience in system modeling
Hand-on experience with hardware prototyping including reviewing PCB schematic and layout design, and selection of passive components
Record of research and technical publications

Systems Support Engineer Resume Examples & Samples

A technical background or the capacity to understand complex technical issues is required
Strong written and communication skills
Strong analytical, problem-solving and conceptual skills
Excellent organizational skills; attention to detail
Server Administration of Windows
Firewall / DNS / Netscaler / SSL /TCP/IP Knowledge
Knowledge of Supporting and Implementing Websites
Troubleshooting Skills
SQL Knowledge
The Ability To Work Independently and With a Team

Systems Support Engineer Resume Examples & Samples

Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access
Education:Bachelor's degree in Computer Science or related field or equivalent combination of education and experience
Work Experience:Zero to two years job related experience
Skills:This job requires working knowledge of standard concepts, practices and procedures associated with IT systems design, installation and maintenance
Preferred Certifications:N/A

Systems Support Engineer Resume Examples & Samples

Act as a support engineer, working with the different end users to solve their every day problems within the application
Manage a ticketing system, monitoring the queue, assigning tickets to themselves and others and working on tickets based on priority until a solution is deployed
Coordinate meetings with the end users to communicate status of tickets and working with them to establish a priority system to help order the work within the team
Lead testing cycles of the proposed solution in a non-Production environment to help the users understand the proposed solution and get it ready for deployment
Coordinate the approvals necessary to deploy the solution in Production
Make configuration changes within the application to deploy the solution in Production
Understand the business needs to make informed decision about the solution proposal
Opening, managing and resolving Oracle SRs with Oracle Support
Bachelor’s Degree in Information Systems or equivalent experience
2+ years of experience with Oracle Applications; Oracle E-Business Suite version R12 - including CM, PO, AR, AP, GL and FA
2+ years of experience with Microsoft Office Suite including; Word, Excel, Visio, PowerPoint, Access and Project
Comfortable in technical troubleshooting
Experience in developing and troubleshooting interfaces, reports (Oracle report & BI Publisher)
Experience in performing and troubleshooting Form personalization and OAF personalization
Good comfort level in SQL and PLSQL
Ability to demonstrate complete understanding of general Accounting business processes
Ability to quickly and effectively troubleshoot problems
Basic level knowledge of SQL on an Oracle Database environment
Self-motivated individual with strong interpersonal skills and ability to work with all levels of the organization
Ability to think strategically and handle multiple support items simultaneously

ACS Senior Systems Support Engineer Resume Examples & Samples

A mix of proactively working with ACS customers (design and configuration assistance and reviews, best practices workshops) and reactive work (troubleshooting, performance analysis) to ensure their successful deployment of the Oracle Fusion Middleware (FMW) products
Technical assistance with software installation
Customer solutions architecture concepts and reviews
Performance assessments and tuning
Upgrade and implementation planning and advice on Patch Management
Knowledge Transfer: Prepare and present training programs, designed to educate Support Services employees and customers on technical topics
Delivery of reactive onsite technical support in a timely manner
Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen
Perform root cause analysis of difficult product problems and their solutions/technical escalation management
Interact with key customer personnel to enhance collaborative problem solving
Become a trusted advisor for our ACS customers
A minimum of 4-5 years experience in the field of Oracle middleware products in combination with Oracle Databases
Java + J2EE experience is mandatory
In depth knowledge of the following Oracle Fusion Middleware products

Systems Support Engineer Resume Examples & Samples

Understanding of data and business processes
Responsible for global Customer Service, including end-user support and education and issue troubleshooting and resolution for all users of the Corporate Analytics Production systems
Support Business as usual requests for Corporate Analytics Production Systems
Support, design and development of OBIEE 11g RPD layer, dashboards and reports
Support, design and configuration of Tableau sites, projects and corresponding security, ETL processes, dashboards and reports
Liaise with internal business and IT groups (such as database administration, infrastructure support, development) in performing support activities, system configuration and standard functionality analysis for enhancement requests
Interface with external software vendors for product issue troubleshooting and resolution; initiating Oracle Service Requests (SR's) as necessary, as well as SRs with other 3rd Party Vendors
Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls
Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role
Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties
Conduct one-on-one user training or formalized, pre-developed larger group training sessions as assigned
Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement
Work with L3 teams (SME) on the critical requests and resolve it to closure
Mentoring the junior team members
6 + years' experience with OBIEE 11g & ETL – Informatica
Nice to have Tableau 8.x & DAC (Data Warehouse Admin. Console)
O o Tableau reporting tool

Systems Support Engineer Resume Examples & Samples

To provide technical support on infrastructure, deskside, software and hardware
Work on projects as assigned by supervisor/manager
Assisting with operation and drive consolidation of heterogeneous Windows and Apple based server/desktop/notebook computers to enterprise standard platforms
Implementing desktop software deployment strategies, images and patching
Responsible for installing and configuring business customer’s desktop, desktop software and peripherals
Provide field support for site asset management and tracking
Maintain and monitor desktop service levels with IT service providers on the site level
Facilitate delivery of ITIL-related processes (e.g., configuration management)
Ensure the accuracy of site information including asset tracking, documentation and service guides
Support Deskside Support Supervisor and Manager in analyzing key business decisions
Provide input to help establish site infrastructure strategy
Remain aware of infrastructure technology trends, identifying opportunities for business growth and productivity improvement through technology deployment

Systems Support Engineer Resume Examples & Samples

Bachelor's degree is required or equivalent
Must have 2 to 4 years of related experience
Demonstrated proficiency with Hawk-Eye products and application in the field
Demonstrated strong problem identification and solving skills are required
Must possess strong written and oral communication skills along with strong interpersonal skills. Solid presentation skills are also needed
Good computer skills in Microsoft Word, Excel and Power Point is required
Must have strong organizational skills and work well in a fast-paced environment
Must be able to effectively work both independently and in a team environment
The flexibility to travel approximately 80% of time is required

Systems Support Engineer Resume Examples & Samples

Assume ownership for the performance and security of company equipment (Laptops, Printers, VoIP Phones, etc) and escalate issues as necessary
Effectively prioritize and resolve user issues in the IT Helpdesk
Build proactive systems and strategies to optimize the performance and response time of the IT Department
Maintain company communication channels: email services, distribution lists, instant messaging channels/rooms
Document the company's existing systems architecture and SaaS products; perform maintenance/troubleshooting; make recommendations for improvements and/or alternatives
Tackle strategic IT projects and reliably accomplish objectives to drive progress in the company
Coordinate employee account provisioning/de-provisioning requests
Bachelor’s degree or higher in relevant field preferred
Experience with cloud-base services support and/or Windows Server
Strong experience with both Windows 7+ and Mac OS 10+
Strong experience working with WAN/LAN/Wireless Networking
Experience working with VOIP Phone Systems
Strong familiarity with MS Office 365
Strong communication skills: both written and oral
Strong self-starter and time management skills
Ability to research, find and/or develop solutions to undocumented problems

Systems Support Engineer Resume Examples & Samples

Mentor network operations engineers
Support new technology and product integration
Assist with remediation efforts of security vulnerabilities per procedure
Review and provide technical analysis on IAR’s
Perform alarm studies
Create and maintain knowledge articles
Analyze platform issues and manage escalations to various IT organizations

Senior Systems Support Engineer Resume Examples & Samples

Assist with developing the full process of Patch Management on the team
Implement a structured and automated procedure for managing server patches across all infrastructures and environments (DEV/TEST/PROD)
Document, implement and prioritize patches across organization
Implement the company’s patch management process across the Windows servers in all locations, including patch evaluation, severity ranking, risk analysis, prioritization, deployment, follow-up, and issue remediation
Conduct regular reporting on patch program overall and operational status
Role is to provide security and compliance patching
Developing vulnerability reports and investigating impact, resolution and verification of security vulnerabilities and patches as well as performing deep dive and impact analysis into failed patch deployments
4+years of experience as a SCCM/WSUS Administrator + System Administration experience with a solid technical background with SCCM 2012 and Windows Server 2008/2012
Prior experience working with Windows patches and updating within SCCM
Experience in collaborating and communicating with business owners’ with respect to helping them understand the patching/vulnerability management process
Experience in a multi-platform environment
Understanding of vulnerability of bugs
Experience with Business Risk Analysis
Ad hoc experience
Experience leading technology projects or daily security risk activities
Familiarity with automated vulnerability assessment tools and manual assessment techniques
Ability to conduct research into hardware and software issues and products as required
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed

Senior Systems Support Engineer Resume Examples & Samples

Implement the company’s patch management process across the Linux servers in all locations, including patch evaluation, severity ranking, risk analysis, prioritization, deployment, follow-up, and issue remediation
2+ years’ experience with RHEL 6 and 7
Bash Shell scripting experience
Ruby scripting experience a plus
Experience with Foreman/Katello/Puppet or RHEL Satellite a HUGE plus
Troubleshooting experience with RPM-based patching utilities (RPM, Yum)
Understanding of vulnerability management is helpful

Building Management Systems Support Engineer Resume Examples & Samples

Leading product satisfaction, reliability and serviceability improvement activities for networked products including
Delivery of over the telephone & on-site assistance to UK & Worldwide customers for our products & BMS systems
Investigation and resolution of customer issues with escalation where appropriate within the business
Surveying & commissioning our products and preparing detailed analysis and reports
Co-ordination of early warning and focussed returns process
Technical investigations both on customers’ sites and within our own facilities
Feedback of failure information from the field to claims management
Feedback of corrective action to field
Communication of service issues for example by service bulletins
Improvement of Installation guides including development of standard statements
Technical training of service engineers
Investigating, resolving and monitoring of customer complaints
Technical investigations on specific complaints to improve understanding of issues
Supporting NPD development of commercial & domestic products including
Undertaking prototype installation/servicing
BMS and networking design requirements
Development of software & APPS for BMS and networks
Installation and servicing of prototype & new products in customer properties and in- house lab facilities to determine ability to install & serviceability
Support products through design, development, manufacturing, installation and warranty lifecycle
Provide support to Technical Publications by proof reading new product installation guides/spares inserts
Assist with development of documentation for Products, Marketing, Customer Support & Web site
Provide support and assistance to Customer & Field Service for emergency and newly launched product service visits
Participate in project meetings and reviews undertaking activities for projects as required

IT Systems Support Engineer Resume Examples & Samples

Coordinate production support activities for systems and subsystems to ensure the integrity of computer generated data, in particular monitoring interface errors and directing each to the appropriate person for resolution
Perform research and consulting on major aspects of effective and efficient computer operations and supporting technologies
Manage user calls raised through the Rail Systems Service Desk from initial issue capture, through investigation, resolution and closure with the user
Determine hardware problems and resolutions without impact to user processing
Work with hardware vendors to resolve issues
Perform and maintain automated operations procedures using appropriate software packages to improve department efficiency and quality
Develop operations and maintenance schedules and procedures
Respond to problems of users, re-running or scheduling jobs, restoring files, resending reports, or resolving system issues
The scope of the role covers all Rail Systems depots and all fleets
Engineering or IT qualification, e.g. HND, A+, Microsoft accredited
Good general knowledge of IT systems
Experience of responding to user help desk calls
Proven experience of managing data interfaces between business critical IT systems
Experience of an IT customer service delivery environment
Experience of strong safety culture

Market Management Systems Support Engineer Resume Examples & Samples

Provide consultation, diagnosis, escalation, status-reporting and resolution implementation to reported problems
Investigate issues and defects at a detailed level to determine appropriate method of resolution; identify workarounds; provide information to developers to easily replicate issues and fix software defects
On-call support for critical issues affecting customer production systems
Respond to client inquiries concerning systems usage and operations
Provide technical support and advice for implementation of software fixes/upgrades. Coordinate installations of upgrades and revisions to software with customers
Identify and document the need for tools to assist in supporting the technical support team and the customer
Identify areas for improvement and implement initiatives to improve customer service efficiency and effectiveness
Deliver a high level of customer satisfaction through the excellent customer support
Strong demonstrable analytical and problem solving abilities with a proven ability or the ability to learn software troubleshooting and diagnosis skills
Experience in leading and managing customer meetings, including meetings at customer site
Strong capability in Electric Power Systems analysis and experience with power system analysis including power flow, contingency analysis, unit commitment, economic dispatch and numerical methods is preferred
Very good programming skills in at least one high level programming language such a C, C++, Java, Fortran
Formal classroom education in Data Structures and Databases is desirable as is work experience on a Unix or Linux OS environment
Must have ability to travel (up to 25%, and some may be international travel)
Must be willing to work on a 24/7 on-call basis to support customer emergencies on a mission critical system
Well-developed written and verbal skills Positive and proactive personality with a desire for providing excellent customer service and support

Systems Support Engineer Resume Examples & Samples

Experience with distributed system management experience
Familiarity with systems integration
Previous Linux systems administration experience
Masters in CS or related degree (Computer Engineering, Electrical Engineering, etc.)
A solid grasp of networking fundamentals
Experience maintaining open source packages and/or working with the open source community
Experience with robotics platforms
Experience in prototyping and advance project support

Information Systems / Support Engineer Resume Examples & Samples

Knowledgeable about IT in regulated environments
An ITIL V3 certification or knowledge of 21 CFR part 11 requirements is a plus
Availability for training at the headquarters and willing to possibly travel
Command of the French, Chinese languages or of another language would be appreciated
Volt is an equal opportunity employer

Systems Support Engineer Resume Examples & Samples

Fluent written and spoken English & Portuguese
Knowledge of X86 HW products is required
Hands-on and remote troubleshooting experience on X86 servers hardware and software, system level troubleshooting skills and system administration skills in Linux or Solaris
One year prior working experience with X86 Server products and a technical qualification i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry or in lieu of degree may substitute 2 years professional experience & professional certification (i.e.MCSE, RHCE, etc.)

Systems Support Engineer Resume Examples & Samples

Support Microsoft Windows Server products, Internet Information Server, SQL, Mail Marshall, Back-up Software on servers, Attix 5 VMware, VDC and DNS / Domain registrations, renewals and cancellations
Role also includes some technical documentation writing and a portion of this position is client liaison, both verbally, electronically and face-to-face with both technical and non-technical audiences
This role requires a well-spoken, confident individual who is well-presented at all times. Position also requires after-hours work to be done since this a shift environment
An IT degree/diploma or relevant certification (CCNA, CCNP or complete writing exam in BCMSN and BSCI). Minimum requirement is MCSE and VMware knowledge
At least 2 years’ experience rolling out Windows products an servers in a high volume environment. Cisco Switching and routing skills would be beneficial
The candidate should have configuration skills and working knowledge of computer hardware, operating systems, computer network architecture, routing and protocols, specifically TCP/IP

Systems Support Engineer Resume Examples & Samples

Delivers customer support by troubleshooting, defining and seeking resources to recognize and resolve electrical, electronic, mechanical, or software deficiencies with system components
Monitors and expedites the process for resolving customer reported system issues
Ensures smooth transition of new systems that enters warranty period
Supports the sale of system upgrades and maintenance contracts
Assists Sales Manager with estimating of new projects
Assists Project Manager with leading new aftermarket projects
Troubleshoots, debugs, and assists in applying corrective service to systems
Provides in-house (remote) support of installed systems
Responds to emergency situations
2+ years related experience
Ability to read and interpret mechanical drawings and electrical schematics
Proficient in Microsoft Office (Word, Excel, etc.)
Prior software experience required
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to travel both domestic and international, up to 40%

Systems Support Engineer Resume Examples & Samples

Preferred Education: Bachelor's in Computer Science or Computer Engineering
Preferred Work Experience:2 - 4 years of direct, hands-on experience administering active directory domains at the domain level or above
Preferred Certifications:Strong preference for Security + and/or CISSP
Preferred Skills:Ideal skill-set includes an in-depth knowledge of the following technologies: DNS, DHCP, DFS, Backups (all types), imaging systems, GPO administration, LDAP, PowerShell and/or VB Script. Any Solaris, Mac, Linux, or older Windows O/S experience is a plus

Systems Support Engineer Resume Examples & Samples

You persistently drive others to discover and resolve root cause when needed
You proactively support knowledge-sharing within the team and across your division
You solve problems at their root, stepping back to understand the broader context

MAM Systems Support Engineer Resume Examples & Samples

Maintaining an ongoing communication with Sky Production teams and other MAM users to ensure good relationships are forged. This communication should facilitate discussion to resolve ongoing issues and to improve system availability and enhance operating procedures in all areas to reduce faults and effort
Maintaining coordination and communication with other Broadcast Services Engineering and Delivery teams to ensure service levels are met and that operating procedures and high technical standards are applied
Working closely with change owners to ensure changes are implemented correctly without service affecting incident and are documented to supportable standards
Ensuring that technical solutions are transitioned into the Support Department from Design and Projects groups. This is to be done through collaborative working and agreement of a set of pre-requisites with Projects for live support
Experience of MAM Systems and Workflows
Experience of Broadcast Production Systems Avid, Adobe, EVS, Omneon, SAM
Experience of Video & Audio formats, encoding and streaming
Knowledge of UNIX/Linux Administration
Knowledge of Broadcast IT Systems (storage, network, databases)
Desirable Signiant, Aspera, Orchestrataor, Elemental, Ateme, Vantage, Cerify

Senior Systems Support Engineer Resume Examples & Samples

Act as Senior/Lead for a newly created and highly visible team
Technical advisor to the Support Engineers
Direct customer engagement on complex and/or escalated incidents
Perform in depth trace log analysis, including custom logs, Microsoft Server logs and wireshark
Review and facilitate technical escalations to Product Development, including simulation and replication of issues with Nuance lab
Identify top support incident drivers and development of key KB articles
KB article review and approval
Effectively track and log, clear and concise case notes into the incident management system
Will be called upon to deliver Technical Support training (including travel)
Project management and product deployment (including travel)
Provide user and administration training to customer (including travel)
Onsite support engagement (including travel)
Solid technical skills and expertise with the ability to provide technical support
Exceptional technical consultation skills with a strong solutions orientation
Strong and effective English language communication skills: verbal, listening, written and presentation
Exceptional customer service skills with effective follow-through
The ability to work effectively at all levels of an organization
Strong organizational, planning and time management skills
Willingness to own problems and see them to completion
Strong knowledge of Windows Server Operating Systems, including Active Directory
Strong knowledge of Microsoft SQL Server and SQL
Knowledge of Development Methodologies and Programming Languages
Prior experience with vendor management
Willingness to work off hours shifts, including nights and weekends
Technical certifications and advanced working knowledge in Microsoft Operating Systems and networking, including remote software deployment and management
Experience in Call Center / Help Desk or equivalent technical environments
Knowledge of Windows Server Operating Systems, including Active Directory
Knowledge of Microsoft SQL Server and SQL
Strong understanding of the Printing Process in Enterprise environments
Working knowledge of Document Management Systems
MCTS/Microsoft Certified Technology Specialist (or MCP equivalent)
Self-driven individual

Systems Support Engineer Resume Examples & Samples

Office 365, Exchange 2013 or OneDrive experience (minimum from school)
Commitment to delivering exceptional customer service
Knowledge of or experience with cloud computing and virtualization environments (minimum from school)
Ability to identify and creatively resolve problems
Must be committed to incorporating security into all decisions and daily job responsibilities
Must be a Junior or higher in 4 year university
Computer Science, Information Systems, or Business-Technology coursework

Systems Support Engineer Resume Examples & Samples

Produces design, benchmark testing, and documentation of program implementation
May customize purchased applications and assist in maintaining program libraries and technical manuals
Focus on Health, Stability and Security for each application
Develop Health checks to ensure the availability and integrity of production systems
Competent to work at the highest technical level on all phases of production support
May have responsibility for the evaluation of new and existing software products
May assist other production engineers to effectively accomplish tasks, utilizing all available resources

O&M Systems Support Engineer Resume Examples & Samples

Experience with supporting Microsoft technologies
Experience with software development, Agile methodology, and working with clients in a fast–paced environment
Ability to work in a fast–paced environment
Experience with supporting Microsoft Dynamics CRM
Experience with supporting Microsoft SharePoint
Experience with code repositories, defect tracking, and testing software
BS degree in Information Systems or Computer Science

Systems Support Engineer Resume Examples & Samples

1) CITRIX
2) SCCM
3) VMware
4) MICROSOFT WINDOWS SERVER 2012
5) MICROSOFT EXCHANGE 2010

SW / Systems Support Engineer Resume Examples & Samples

Excellent and proactive communication skills
Perl, bash and Python
Git, C/C++ and makefile
Knowledge of parallel applications or MPI, such mvapich2 or OpenMPI
Validation and debug
Knowledge of cluster fabric technologies such as InfiniBand
Knowledge of x86 server architecture

Systems Support Engineer Resume Examples & Samples

Work with various groups within Akamai to solve customer issues
Answer escalations from other organizations inside of Akamai
Work with the development team to solve production problems and design code fixes
Implement changes and recommend regression tests to make permanent solutions to platform problems
Implement tools and develop procedures for use by other non-Engineering groups inside Akamai to help diagnose or mitigate problems
Work with the documentation team to create and maintain a knowledge base of platform issues
Handle off-hours escalations for critical issues
Education: Bachelor's Degree in Computer Science or 3 years’ additional industry experience in lieu of degree
Experience working with Databases (preferably Oracle) for troubleshooting, data migration, reporting and data analysis
Experience working with scripting language (Perl or Python preferred)
Experience working with Java, Servlets and JSPs
Ability to prioritize and manage multiple issues to ensure resolution of most critical issues
Demonstrated ability to collaborate effectively across teams and organizations

Senior Systems Support Engineer Resume Examples & Samples

5 years of relevant experience and a Bachelor’s degree or
5+ years of experience in technical product documentation DITA or DocBook XML structured markup publishing environment
5+ years of experience in development or support of XML based authoring tools
3+ years of solutions architect experience with SDL suite of tools such as Knowledge Center, or other DITA enabled CMS systems
Expert level knowledge of DITA specification (1.1, 1.2, and 1.3). DITA OT, Antenna House, XSL data transforms for implementation and support
Coding knowledge of CSS, C#, JavaScript, or Java for creating or enhancing web based authoring and publishing systems
Experience with Databases (preferably Oracle) for troubleshooting, data migration, reporting, log and data analysis
Demonstrated experience for complex technical analysis and diagnosis of large, complex systems environments
Experience with and detailed knowledge of Web Applications
Strong writing skills
Experience with Source Code Management tools, such as Git, or Subversion

Systems Support Engineer Resume Examples & Samples

Providing proactive technical support for all our corporate systems
Ensuring services are highly available and secure by proactively conducting performance analysis, monitoring, capacity planning, security enforcement and disaster recovery
Liaising closely with the Enterprise Infrastructure team during server deployment and handover into support
Capable of providing 24x7 on-call support as appropriate to role

Field Systems Support Engineer Resume Examples & Samples

Technical support for a number of stores within a geographic location to include
Demonstrated abilities to work with Management level customers and create automated solutions to business problems
Demonstrated knowledge of and experience in small project planning and management skills
Demonstrated good verbal and written communication and interpersonal skills; attention to detail and accuracy in work; and time management and organizational skills
Demonstrated ability to work independently and/or on a team and meet deadlines

Senior Systems Support Engineer Resume Examples & Samples

Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
8 years in Information Technology field with a minimum of
Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively

Entertainment Systems Support Engineer Resume Examples & Samples

Administration of end-to-end digital media workflows and systems: Apple/OSX Client and Server, LINUX, Windows Server, shared file storage (SAN), archive and backup, media production applications, media delivery and playout systems
System Documentation: Create and manage documentation of systems, including detailed engineering documentation and training materials for Maintenance and User groups
Core Systems
Must be a self-starter who is able to meet deadlines
Ability to stay focused and productive in a fast-paced environment with constantly changing assignments
Must be able to lift equipment packages weighing up to 70 pounds

Unix Systems Support / Engineer Resume Examples & Samples

Troubleshoots application issues
Controls user access and passwords
Proposes and implements systems enhancements that will improve the reliability and performance of the system
Monitors usage and performance
Trains personnel on system usage
Researches, evaluates and recommends software and hardware products
Supports Web access and electronic messaging services, and maintains a secure systems environment
Provides new hardware specifications to users based on application needs and anticipated growth
Oracle Tools

Controls Systems Support Engineer Resume Examples & Samples

Creating specifications of the hardware items to be re-engineered, where possible maintaining the technology used and or putting forward technological feasible replacements, by capturing the customer requirements
Provide support to the Long Term Support project to provide engineering knowledge on items that are no longer supportable and or obsolete and require continual support and possible replacement
Ensure that the design and test documentation comply with Thales requirements
Create and maintain requirements traceability to ensure any delivered solution fulfils the customer requirements
Contribute to the review process of project documentation, both engineering and management
Provide reliable estimates of task duration and ensure timely completion of agreed deliverables
Reporting to management through concise and coherent status updates
To enhance test methods and procedures, improve processes and standards to assure highest quality standards are achieved across all released deliverables
Assist with the maintenance and on-going development of the test infrastructure, platform(s) and environment
Working knowledge and understanding of legacy industrial computing systems used in a safety related environment (configuration, addressing and timing) for example Intel 286, Honeywell Bull DPS, TTL technology and legacy programmable devices
A degree of competence in Windows, to include Microsoft Word, Excel and Visio
An awareness of hardwired communication technologies, protocols and standards
Recognition of customers Safety requirements and how these should be supported by the engineering team
Full driving licence holder
Sharing knowledge within the team, both in receiving and distributing
Working knowledge and understanding of the EMC and LV Directives and relevant standards
Working knowledge and understanding of the development lifecycle for systems with both hardware and software
Knowledge of the EDF Energy legacy DPCS Architecture & Hardware Technologies in the nuclear fleet 9Desirable)
Substantial experience in supporting, designing, proving and delivering Hardware solutions
Honours Degree in a relevant Engineering Field (or proven experience)
Open to any candidate who is able to provide proof of their identity, their employment history and their right to work in the UK during the recruitment process
Great Journeys Start Here Apply Now

Systems Support Engineer Resume Examples & Samples

Resolves computer and instrumentation systems and software issues in a timely manner
Communicates with Product Transfer, Technical Service, Technical Support and other internal or external customers to identify details related to complaint information and occurrence
Works closely with Cepheid Service and Software group to investigate issues and facilitate conformance to standard operating procedures
Follows SOPs to ensure adequate complaint handling into Complaint Management System
Manages field escalations in subject matter area
Assists SMEs as needed
Designs and performs technical trainings for internal and external customers
Establishes and maintains interdepartmental communications among Technical Support,
Engineering, Marketing and other appropriate departments for new systems introductions and modifications
Prepares drafts of technical bulletins or troubleshooting guides for global distribution
Follows procedures set forth in ISO regulations and QSR for medical devices
Bachelor’s degree in Mechanical or Electrical Engineering, with 5 -7 years of industry experience is required
Must have a good understanding of CRM architecture within an organization
Must be familiar with using an electronic Complaints Management System
Ability to read system logs/captures
Knowledge of clinical laboratory instrumentation and systems is required
Ability to organize and prioritize critical tasks

Systems Support Engineer Resume Examples & Samples

Pro-actively monitor applications and system performance in production environments, using tools such as Nagios or similar
Respond to and troubleshoot complex issues with our SaaS products and electronic operations
Write SQL to fix application data issues
Serve as a resource for development teams on code deployments and release management
Identify system/application shortcomings and recommend solutions
Automate tasks and create efficiencies by writing scripts in Powershell or similar
Serve as a primary point of contact for internal production issues
Work with the systems/network engineering teams to resolve complex issues within specific service level agreement times

Systems Support Engineer Resume Examples & Samples

BS/BA degree in related discipline is strongly preferred (i.e. Engineering, Computer Science, or similar technical degree)
CCIE or CCNP certifications are highly preferred
5+ years of experience in related field (i.e. Engineering) is required
4 years of experience working in IP engineering is required
4 years of experience developing, authoring and maintaining detailed network designs is required
4 years troubleshooting and diagnostics experience is required
2 year experience leading projects to enhance the network capability for existing and future services is necessary
Requires working knowledge of IP networks
Must have demonstrated problem solving and analytical thinking skills
Must have excellent collaborative skills to work effectively with teams throughout organization
Must have experience in network capacity planning
Experience in telecommunications industry is desired

Application Systems Support Engineer Resume Examples & Samples

Experience with shell scripts and/or PERL scripting
SQL and/or Oracle Database experience
Network topology understanding
Knowledge of working in an Agile Environment
Knowledge of collaboration tools such as Confluence/JIRA
Customer incident communication and resolution
Dashboard value creation (via splunk/tableau tools etc)
Knowledge of application release cycles
Experience of supporting cloud based applications a bonus
Experience in a Quality Assurance related role combined with LINUX system admin knowledge welcome

Systems Support Engineer Resume Examples & Samples

Provide first level technical support for EAS software and hardware products by phone and email during normal business hours
Grow our knowledge base by creating, revising, and peer reviewing KB articles
Bachelor’s degree in a technical discipline from an accredited institution
Legally authorized to work in the United States without company sponsorship
Relocation is not available for this position. Candidates must reside within a 50 mile radius of the Plymouth, MN facility
Bachelor’s degree in a technical discipline (Electrical Engineering, Computer Engineering, Computer Science or Information Technology) from an accredited institution
Minimum of 5 years of engineering experience or technical support
Experience working with advanced metering infrastructure, demand response, distribution automation, and/or substation automation technologies
Experience participating in a well-known service management practice (e.g., ITIL)
Must possess and maintain a valid and unrestricted driver’s license
Demonstrated ability to troubleshoot complex issues on own and as part of a team
Demonstrated ability to communicate technical concepts verbally and in writing to diverse audiences
Demonstrated ability to manage customer deliveries with competing priorities

Senior Systems Support Engineer Resume Examples & Samples

Management of the Infrastructure associated with Intelligent Traffic Systems ensuring they adhere to Availability targets
Security Management of infrastructure (Patching and Upgrades)
Systems Application Upgrades
Monitoring of fault management systems and interfaces, identifying and creating faults when necessary
Ensuring that all faults are reported and dispatched appropriately to support high levels of operational productivity
To liaise with senior engineers / team leader providing full details of logged incidents Maintain SLA levels and follow escalation procedures
To assist in Project work being flexible for out of hours activities

Senior Saas Systems Support Engineer Resume Examples & Samples

Maintain SaaS applications and configurations
Work directly with customers to configure their accounts with superior configurations
Build relationships and troubleshoot with service providers that support our applications
Work with Linux and Windows administration
Work with open source tools (Wireshark, Loggers, Tracers), & cloud services
Publish FAQs that guide our customers to best practices
Work with Engineering to convey customer experiences that help shape software sprints
Manage workflow in Zendesk, realizing real-time contact with service representatives and customers
Troubleshoot issues with logs and traces that enable efficient follow through by Engineering and external service providers
Work with telecommunications carriers and vendors on voice service related issues
Be comfortable with writing technical documentation and procedures via wiki markup
Re-train support on escalation and information gathering procedures

Senior Systems Support Engineer Resume Examples & Samples

Participate in after-hours support rotation
Travel up to 10% to provide onsite support at a customers’ premises
Provide excellent customer service by seeking to understand each customer’s issue
Identify and resolve the root cause of each customer’s issue
Collaborate with peers and cross functionally to resolve complex problems
Assist customers in better utilizing their EAS products through assessing their needs, performing training, and sharing best practices
Document all support performed in our service desk software
Participate in and lead continual learning seminars
Complete customer service projects and other tasks assigned by management
Be accountable for achieving key performance metric targets that contribute to the quality of our customers’ experiences
Bachelor’s Degree in a technical discipline from an accredited institution
Minimum of 2 years of engineering experience or technical support
Minimum of 1 year of experience with automation solutions/products
Must be legally authorized to work in US without company sponsorship
No relocation is being offered for this position. Only candidates within a 50 mile radius of Plymouth, MN will be considered
Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or Information Technology from an accredited institution
Master’s Degree in a technical discipline (Electrical Engineering, Computer Engineering, Computer Science, Information Technology) from an accredited institution
Minimum of 1 year of experience in the substation automation industry
Experience working with substation automation technologies
Experience using software such as customer relationship management (CRM), IT service management (ITSM), service desk, or similar applications
Member of an engineering society
Must have the ability to travel internationally approximately 10% of the year

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IT Systems & Support Engineer Resume Examples & Samples

Systems Support Engineer Resume Examples & Samples

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Systems Support Engineer Resume Examples & Samples

Systems Support Engineer Resume Examples & Samples

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