Services Team Leader Resume Samples

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D Raynor

Domenick

Raynor

2448 Pfannerstill Forges

Philadelphia

+1 (555) 475 4187

2448 Pfannerstill Forges

Philadelphia

Phone

p +1 (555) 475 4187

Experience Experience

Los Angeles, CA

Premium Services Team Leader

Los Angeles, CA

Hartmann, Ebert and Armstrong

Los Angeles, CA

Premium Services Team Leader

Responsible for workforce planning and management (monitor case load, productivity, quality, performance, OT)
Manage workflow, business decisions, escalations, service level agreements, daily productivity and metrics
Support corporate initiatives; employee diversity and inclusion, work life balance, and well being
Work with legal and compliance on business decisions
Collaborate with other areas of the company to assure that we are providing world class service to our customers
Develop relationships with the Guardian producers, agency staff and policy holders
Identify and develop talent; reward and recognize achievements

Dallas, TX

Employee Services Team Leader

Dallas, TX

Mante-Ward

Dallas, TX

Employee Services Team Leader

Oversee induction, on-going training to ensure full utilisation all the team
Contributing and leading on projects from stakeholders and clients within the business
Reporting of SLA data to regional owners
Deputise for the Employee Services Manager, including support for key stakeholder relationships to ensure continuity of service
Plan, implement, measure and report on changes in service and improvements. Manage new initiatives and changes in ways of working
High attention to detail
Drive operational reporting on a weekly and monthly basis to inform the Employee Services Manager of any changes in the scope of productivity, performance or work split. Identify trends in volumes and topics

present

San Francisco, CA

Participant Services Team Leader

San Francisco, CA

Effertz and Sons

present

San Francisco, CA

Participant Services Team Leader

present

Assists with the roll-up and ongoing enhancements in IIG. Develops, initiates, and completes projects and performs other duties as assigned
Ensures compliance with departmental performance management process, including progressive disciplinary action if necessary. 
Oversees and directs manager recommendations regarding employment, employee performance, promotions, salary recommendations, transfers and terminations
Fosters team work and collaboration with peers and the broader leadership team. Builds and maintains effective relationships with key business partners
Has full authority for the following people management responsibilities
Core competencies include: 
Identify problems or issues in processes and implements solutions bringing bottom line results

Education Education

Bachelor’s Degree in Decision

University of Oregon

Bachelor’s Degree in Decision

Skills Skills

Demonstrated strong organizational and time management skills
Ability to work independently and/or lead a team on multiple projects
Demonstrated interpersonal skills
Raises the standard in alignment with business goals. Demonstrates strong operational awareness leveraging key metrics. Consistently applies Vanguard corporate policies
Demonstrates inspirational leadership with associates by creating a deep commitment to our operation and the participants we serve
Actively participates in the design and implementation of job enrichment and/or team management. Provides assistance, support, and back-up to those involved in other areas of operation
Assists with the roll-up and ongoing enhancements in IIG. Develops, initiates, and completes projects and performs other duties as assigned
Fosters team work and collaboration with peers and the broader leadership team. Builds and maintains effective relationships with key business partners
Demonstrated verbal, written and interpersonal communication skills
Experience in team work, leadership, and developing others

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15 Services Team Leader resume templates

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Shared Services Team Leader Resume Examples & Samples

Manage the deliverables for the various Shared Services teams, ensuring the execution and implementation of project plans to transition business processes offshore; provide support, governance and oversight around the Shared Service operational activity and tools
Deliver accurate and timely reporting on Shared Services teams activities, utilization, service issues and risks to both internal and external clients; identify, design, implement and maintain centralized knowledge management procedures across all Shared Services activities
Engage in activities to support the execution of the Shared Services teams’ activities
Work collaboratively with stakeholders within the Transition function, business divisions, and control groups to drive continuous improvement of practices across the organization; managing risks and issues throughout the lifecycle of a business process transition by acting as the key interface and single point of contact for the Transition managers and business stakeholders; ensuring compliance with UBS Operational Risk requirements throughout the project lifecycle
You will play a key role in driving change in an area which is currently undergoing significant transformation

Employee Services Team Leader Resume Examples & Samples

Demonstrate proficiency and subject matter expertise in Employee Services processes and services
Contributing and leading on projects from stakeholders and clients within the business
Counsel, coach and develop team members, providing advice and motivation to meet personal and professional goals. Managing any performance issues in a confidential and sensitive manner
Deputise for the Employee Services Manager, including support for key stakeholder relationships to ensure continuity of service
Plan, implement, measure and report on changes in service and improvements. Manage new initiatives and changes in ways of working
Oversee induction, on-going training to ensure full utilisation all the team
Drive operational reporting on a weekly and monthly basis to inform the Employee Services Manager of any changes in the scope of productivity, performance or work split. Identify trends in volumes and topics
Champion the Employee Services vision and HRSSC brand
Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
Contribute to HRSSC, PSS and wider HR projects and initiatives
Provide high quality, first-line advice and guidance to a wide-range of HR queries directed to EY Help HR including employee relations, pay and absence issues or clarification of HR policy and procedures taking immediate action as appropriate
Minimum one years’ HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes. Some experience of case management required
Experience of leading process improvements in a demanding, quality driven, professional business
Competence in the coaching concept and the ability to deliver constructive feedback
Excellent interpersonal skills for customer liaison and the ability to establish and build strong working relationships
Able to work with high volume of enquiries
Well organised, with the capacity to manage a diverse workload
Understanding of shared service centre operating model and Employee Services processes

Fiduciary Services Team Leader Resume Examples & Samples

Implementation of complex estate planning solutions and provide ongoing management to ensure superior client service and compliance with strategic goals of our clients
Analysis of operational, legal and accounting issues. Will be responsible for implementation of resolution plans; escallation of issues and obtaining directions or guidance from senior Management when needed
Day to day mangement of a small team of Trust professionals. Responsible for mentoring and developing team members to focus on client delivery whilst maintain high standards of professionalism and integrity within our corporate framework
Responding to requests from clients and their advisors for the execution of transactions or restructuring plans
Responding to requests from internal departments for information and clarification about accounts or related administrative issues
Maintaining fiduciary documentary files according to guidelines and procedures so as to ensure that legal, fiduciary and record keeping responsibilities are performed and that there is evidence thereof. Ensuring that the corporation’s data base system contains accurate and up to date information
Maintaining the profitability of the corporation through identification of revenue opportunities and timely collection of fee billings
Maintaining the security of client and corporate information by ensuring that all original and sensitive documents are appropriately filed or vaulted in accordance with corporation policies and procedures
A Master’s Degree (or equivalent experience) and/or professional qualification preferably STEP
Significant experience working in Trust, Banking, Legal and/or Commercial related areas
Advanced knowledge of trust law, company law and administrative practice
Good knowledge and understanding of investment instruments and credit concept
Above average knowledge of banking products and how they are used in the overall management and administration of wealth
Has a sound understanding and working knowledge of accounting concepts and their applications
Ability to analyse and evaluate investment summaries, accounting statements, banking and banking products related documentation
Ability to do mathematical calculations for fee calculation purposes and in determining entitlements pursuant to legal documents and trust administrative practice
Above average ability to communicate both verbally and written in a concise and coherent manner with attorneys, clients and Bankers; addressing or conveying issues, challenges, opportunities arising in the ordinary course of business
Ability to communicate effectively and present issues and possible solutions to the Fiduciary Committee, team colleagues to evoke appropriate response

Employee Services Team Leader Resume Examples & Samples

Responsible to deliver all Employee Services activities in Hungary & Croatia in line with contractual obligations
Manage or support all Employee Services projects and initiatives
Maintain partnership and key customer contacts. Main contact towards local HR / Finance/ Tax departments
Maintain partnership with Shared Service Centers. Coordination of services, knowledge transfer and help with issue resolution
Key local contact with legal institutions e.g. tax. social security etc
Key local contact with third party vendors, e.g. payroll, tax consultants, relocation companies etc
Coordination of services provided by third party vendors
Reporting of SLA data to regional owners

Wealth Services Team Leader Resume Examples & Samples

Superb sales management, networking and interpersonal skills; effective team leader and team player
In-depth knowledge of one or more of the following areas: investments, credit, banking services, fiduciary and estate planning
Excellent oral, written and presentation skills
Strong working knowledge of regulatory and compliance requirements
Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Hub Shared Services Team Leader Resume Examples & Samples

Effectively manage team members, maintaining a high standard of communication through team briefings, consultation, review and one-to-one meetings
To analyze the business against defined targets and communicate risks and opportunities to management
Ensure all standard operations procedures are up to date and work on improvements on the processes related to both inbound and outbound merchandise flows
Liaise with the distribution center to ensure they are fully aware of inbound/ outbound deliveries and assist in their capacity and resource planning
Ensure daily delivery creation is complete and accurate for the hub
Responsible to ensure that the data required for management reports is updated and in-line with requirements
Assist in preparation and execution of forecasts and budgets
Assist with developing training schedules for new members of the team when required

Portfolio Services Team Leader Resume Examples & Samples

Bachelor’s degree or High School Diploma/GED with a minimum of 2 year’s experience in a financial services, operations or customer service setting or equivalent military experience
Minimum of 1 year of supervisory or leadership experience
Must submit your application for employment through gecareers.com to be considered (Internals via COS)
Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and

Field Services Team Leader Resume Examples & Samples

Maintain a strong and comprehensive working knowledge of all operational infrastructure and networks associated with your role, such that you can provide appropriately positioned leader support, guidance, coaching and performance management for your team
Understand, regularly monitor and drive the performance standards/measures and process compliance required of your team, both at an individual and team level. This includes balancing office based duties with an appropriate amount of time in the field with your team members in order to understand drivers and resolve issues
Maintain and promote positive and constructive working relationships with all key stakeholder interfaces of your team, including Workforce Management (WFM – Assurance, CSAG, Compliance & Support), Technical & Finance (including Quality & Logistics), Networks, Fault Management & Technical Support, Learning & Development, Human Resources and where required, Program Management
Maintain a strong working knowledge of all relevant Optus products and associated processes in order to support your team and Optus’ customers. This includes ensuring your team members maintain that same working knowledge as relevant to their roles
Ensure that all aspects of quality are maintained in the completion of work activities by members of your team. This includes management of any damages, complaints or feedback to your team members through channels such as NPS (Net Promote Score)
Consistently monitor, audit and manage the effective and compliant use of company assets within the control of your team. This includes intellectual property, vehicles, mobile devices, laptops, High-value equipment and testing devices and consumable items
Consistently monitor, audit and oversee the effective and timely replenishment of required equipment and stock within your team to ensure operational and customer’s service continuity at all times

SCM Services Team Leader With German Resume Examples & Samples

Oversee organization and work allocation for individuals involved in processing
Oversee analysis of SCM transactions and highlights discrepancies/anomalies for correction
Demonstrates continuous focus of efficiency and reliability improvement. Identifies, proposes and runs optimization initiatives to ensure flawless execution of purchasing process

SCM Services Team Leader Resume Examples & Samples

Identify, recommend and assist in implementation of best practices to gain efficiency and drive productivity gains
Along with the SCM Delivery Manager lead internal control over SCM transactions
Provide regular coaching and training to the team
Supports the transition of Procure to Pay (P2P) processes into the Global Business Services organization

Policy Services Team Leader Resume Examples & Samples

Bachelor’s Degree and 3+ years’ experience preferred in insurance industry or high touch customer service environment
Capability to effectively communicate and collaborate with a diverse range of people at all levels of the organization to solve problems
Ability to understand and articulate goals to the team; representing the broader strategic perspective

Premium Services Team Leader Resume Examples & Samples

Effective coach, able to inspire people and teams to achieve business area quality and productivity standards
Propose and implement recommendations for process improvements
Aptitude to utilize and prioritize data analytics to improve business operations, deliver results, meet business and organizational goals

SBO Shared Services Team Leader Resume Examples & Samples

Candidate must possess at least a Bachelor's/College Degree , any field
At least 4 year(s) of working experience in the related field is required for this position
Applicants must be willing to work in Cavite
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
Full-Time position(s) available

Field Services Team Leader Resume Examples & Samples

IOSH qualified
Trade related apprenticeships or qualifications are preferableThe ability to confidently liaise with all client representatives at management, operational and a Health & Safety level
A good understanding of facilities & operational practices
Experience of working with multiple subcontractors across all work streams
Previous and extensive experience in a similar role
IT literate (Outlook, MS Office programs)

Cross Services Team Leader Resume Examples & Samples

Ensure all account opening requests for new or existing clients within the custody system and at CSD level are done within the required timeframe
Ensure the closure of securities and cash accounts are actioned upon requests from clients
Ensure the BP2S custody system is maintained with up to date static data requests received from the operational teams
Ensure all departmental procedures are in written, updated and followed
Ensure requests for the issuance and/or paying in of cheques for the operational teams is undertaken
Ensure the monthly vault reconciliation for the physical assets is undertaken and any breaks are reported to the operational teams for clearance
Ensure the vault database is kept up to date and an accurate reflection of what securities are held
Ensure any requests to withdraw or deposit certificates into/from the vault for the operational teams are actioned within a timely manner
Ensure Account opening requests with Transfer Agents for Unit Trust processing are lodged in a timely manner and followed up upon
Undertake SWIFT testing with new and existing clients, providing SWIFT test plans based upon the scope of services defined by Product
Ensuring the timely response of Section 793 requests
Demonstrable operational experience in a high volume brokerage or custodian environment of a major (“blue chip”) institution in a client facing role
Strong understanding of the UK market, particularly focused around Static data, reconciliation. SWIFT and CREST knowledge
Flexible approach to working hours
Risk awareness and excellent attention to detail
Self-confidence and independence, taking responsibility for the assigned task and client responsibilities
Ability to work under pressure and to strict deadlines

Participant Services Team Leader Resume Examples & Samples

3-5 years supervisory experience in customer service. Experience in insurance industry highly preferred
Demonstrated leadership skills. Must have the ability to provide team with a clear sense of direction and to coach/motivate staff in a team environment
Strong problem solving skills to resolve customer service and departmental issues

Permanent Admissions & Guest Services Team Leader Resume Examples & Samples

Someone who can use their initiative and think outside the box
The ability to lead the team from the front and empower others
Has determination to succeed and bring the best out of the team

Participant Services Team Leader Resume Examples & Samples

Supervises staff. Hires, terminates, evaluates, and counsels personnel. Provides guidance and motivation as necessary to develop and retain staff. Follows corporate disciplinary procedures per established Vanguard standards as required. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures
Coaches and develops team to meet/exceed operational goals and competencies. Ensures premier service by evaluating crew's skill levels through various techniques including, but not limited to, first-hand call monitoring and by coaching team members to function more effectively and independently
Monitors and ensures staff availability to respond to inquiries from participants. Utilizes telephone system to ensure adequate coverage. Handles elevated calls and resolves complex issues. Monitors, audits, and controls productivity and quality results for individual associates and the unit as a whole. Achieves and maintains quality levels in accordance with expected results. Develops and implements programs to ensure compliance
Develops and maintains a proficient level of knowledge of the investment and retirement business (Vanguard’s products and services, financial markets, the broader mutual fund business and competitive landscape, ERISA requirements, etc.) necessary to assist and/or coach team members
Demonstrates initiative to ensure a continuous focus on improving departmental and corporate processes, procedures, workflows, and work environment (i.e. engagement) by participating and contributing to Participant Services Initiatives. Effectively leads crew through changes
Fosters team work and collaboration with peers and the broader leadership team. Builds and maintains effective relationships with key business partners
Raises the standard in alignment with business goals. Demonstrates strong operational awareness leveraging key metrics. Consistently applies Vanguard corporate policies
Demonstrates inspirational leadership with associates by creating a deep commitment to our operation and the participants we serve
Implements and reviews controls commensurate with the degree of decision-making granted to associates
Actively participates in the design and implementation of job enrichment and/or team management. Provides assistance, support, and back-up to those involved in other areas of operation
Prepares professional departmental objectives; actively pursues opportunities for self improvement in conjunction with these objectives. Monitors progress with Manager. Attends all training sessions and departmental meetings as required
Supports Swiss Army efforts when needed
As a Registered Representative, adheres to and abides by the rules and regulations governed by the FINRA in order to meet compliance requirements
Assists with the roll-up and ongoing enhancements in IIG. Develops, initiates, and completes projects and performs other duties as assigned
Minimum of three years related business experience
FINRA Series 6 and 63 licenses required within 60 days of hire
Demonstrated verbal, written and interpersonal communication skills
Experience in team work, leadership, and developing others
Proficiency with PC-based software. Microsoft Word, Excel ,and PowerPoint preferred
Ability to work independently and/or lead a team on multiple projects

Services Team Leader Resume Examples & Samples

Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
Manages and expands relationships with internal and outsourced development partners on software systems design and development
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
Drives innovation and integration of new technologies into projects and activities in the software systems design organization
Provides guidance and mentoring to less- experienced staff members
Extensive experience with multiple software systems design tools and languages
Experience in overall architecture of software systems for products and solutions
Designing and integrating software systems running on multiple platform types into overall architecture
Evaluating forms and processes for software systems testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools

Wintel Services Team Leader Resume Examples & Samples

Performance Management; To include but not limited to; Objective setting, measurement, monitoring, productivity and appraisal of staff. Regular feedback via 121s, talent management, performance standards and performance improvement plans
Discipline; Adherence to all relevant legal, company & organisational HR policies & procedures
Operational Management; Duties to include time on task quantity, adherence to process resource scheduling including rota administration, pipeline management, management and administration around the non standard technical request (NSTR) and business as usual processes (BAU) for the team
Escalations management; Assist in resolving any Level 1 escalations due to the technical service line teams failure to delivery any BAU services, process & systems
Commercial Administration; To include responsibility for, monitoring & approving overtime, standby, expenses and administrating standard pay systems (CATS) & processes
General Administration; To include facilitating and running team meetings, recruitment requests, headcount forecasting, Starters & Leavers process., HPIS & Attendance Management
Technical Operational Process; Responsible for Maintenance and Administration of the team technical operational process, which includes; skills matrix, customer access matrix, asset register, SAP, Non technical capability analysis & training plan
Continual Improvement; Responsible for the facilitation and management of all Corrective Actions Plans aligned to the Section as well as support and provide input into any Service Improvement Plans owned and managed by CS, utilising the team and Tech Lead where required
Where appropriate facilitate a working relationship with the CC service management team in relation to technical service delivery, systems & processes
Ensure that the appropriate customer access is in place for staff. This will include new and in life customers
Review, monitor, measure and provide overall technical governance for the Service Integration process, costs, quality and delivery through transition & transformation projects
Contribute to the P&L Management Process
The ability to demonstrate an knowledge of all aspects of technical service desk & Infrastructure Operations services
The ability to demonstrate managing service and performance through operational teams
Experience of leading and managing a customer service function within a large organisation
Experience in managing IT Services driven SLA’s as well as internal KPI designed to drive productivity and efficiency
Previous experience of managing a team of 8+
Excellent communication skills at all levels along with building and maintaining relationships at all levels with customers, account teams and staff
Demonstrate knowledge of people and operational management issues
The ability to demonstrate experience in a customer facing role within the IT industry
A Service Management qualification preferable ITIL
Business Knowledge and commercial awareness
Demonstrate experience and understanding in an IT industry

Services Team Leader Resume Examples & Samples

Results oriented: working to deadlines, ability to plan, prioritize and deliver on under stress global cross-functional initiatives remotely
Strong accounting skills
Good analytical skills and ability to interpret data
Ability to implement strategic initiatives across teams

Participant Services Team Leader Resume Examples & Samples

Oversees the day-to-day management operation which includes ensuring adequate staffing with properly trained personnel, accountability for quality and quantity of work, and guiding and advising subordinates in the more complex phases of their work
Oversees and directs manager recommendations regarding employment, employee performance, promotions, salary recommendations, transfers and terminations
Evaluates teams on a regular basis to ensure positions within the teams are appropriate and operating to achieve maximum productivity. Make recommendations for changes as necessary to achieve appropriate staffing levels to meet cost of servicing goals
Conducts performance appraisals, fosters employee development, interviews as appropriate, and serves as a role model for the operation
Ensures compliance with departmental performance management process, including progressive disciplinary action if necessary. 
Has full authority for the following people management responsibilities
Works with business leader to develop annual budget for the operations unit and is responsible for managing all functions that contribute to the profitability of the unit and the achievement of business objectives, monitoring regular monthly reports received from finance in order to inform management of any significant variances that may occur
Exercises the expense control, and maximizes revenue in compliance with corporate guidelines
Identify problems or issues in processes and implements solutions bringing bottom line results
Must be able to work 1:00pm -10:00pm shift
2-5 years relevant industry experience Proven leadership experience required, with a focus on goal setting and coaching 
Ability to drive to results by making decisions in a proactive, timely way and establishing priorities with clear goals and responsibilities to achieve results. 
Ability to independently formulate solutions and employs and examines all resources available to implement solutions. 
Ability to lead change by effectively building commitment and winning support for initiatives. 
Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of senior executives, clients and staff 
Ability to conceptualize a project and create a vision. 
Demonstrated ability to lead others and follow-through on projects to completion. 
Demonstrated ability to function effectively as a team-oriented leader, able to work independently but also lead cross-functionally. 
Proven ability to exercise sound judgment and strong problem solving skills. 
Effective written and verbal communication skills, including the ability to communicate internally as well as externally with remote locations, external partners and clients, and vendors. 
Proven negotiation skills with the demonstrated ability to effectively develop and leverage key relationships. 
Proven project and time management skills; must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. 
Must demonstrate strong active listening and follow-up skills, planning, prioritizing, organization, analytical and customer/employee relations skills in the performance of all essential job functions. 
Must possess strong presentation skills and demonstrate a comfort dealing with high level executives. 
Support in pursuing and winning new contracts as well as renewing and expanding current contracts. 
Strong computer skills and the ability to navigate through multiple systems without assistance, proficient in Microsoft Office. 
Ability to lead by example; personal service orientation, attendance, and availability in the department are critical. 
Demonstrated use of logic and creativity in decision making. 
Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development. 
Exposure to managing a P&L preferred
Core competencies include: 

Field Services Team Leader Resume Examples & Samples

Leading a team of technical specialists, ensuring customer requests are handled in a timely manner
Ensure a safe working culture is maintained, ensure equipment & tools are functional, calibrated and available for services delivery
Drive successful / timely completion assigned workload with the team to compete jobs Manage hours, overtime, expenses and travel for technicians and P&L for all field service activities
Ensure accurate and timely reporting to management as well as service reports and customer documentation and preparation of contract variations
Support requests for warranty inspections and rectification
A grade electrical license (Mandatory)
Demonstrated experience in a product service environment (Mandatory)
Proven capability with SE UPS/Cooling and Data Centre products
Extensive experience with VDS products
Experience with the maintenance and repair of LV/MV switchgear, circuit breakers and transformers
Proven experience managing a team of technical specialists
Knowledge of protection systems and relays
Highly developed customer service skills and experience
Team player approach
Available for on call rotating roster (Mandatory)

Merchant Services Team Leader Resume Examples & Samples

Provide strong day-to-day leadership and direction for the Merchant Services team, while shaping its long-term strategic direction
Successfully and continuously manage the workflow of the team, and Groupon’s globally-governed processes
Represent the Merchant Services and support teams at internal and client-facing meetings
Ensure that your team is compliant with processes and committed to providing a positive experience for all Groupon merchants
Help the team to understand the wealth of technology and internal tools that drive the Groupon eco-system, to ensure seamless internal workflow as well as our merchants’ comfort with the platform
Apply a solution-based approach to using analytics to improve the merchant experience both pre- and post- deal
Demonstrate effective relationship and stakeholder management skills, as well as a strong analytical capabilities
Proven experience and passion for inspiring and development of staff
Strong negotiating and influencing skills and the ability to consult / liaise with internal and external stakeholders to achieve mutually beneficial outcomes
Experience in a target driven (preferably) sales or account management environment (inbound or outbound call centre environment)
Process optimisation of sales and account management processes
Strategic vision and being able to translate and present it to specific actions and plans
Experience in skills gap analysis, design & deliver training to address skills needs
Relevant industry experience in Ecommerce, Online, Media/Advertising or Marketing, highly desirable

Guest Services Team Leader Resume Examples & Samples

The OH&S Champion ensures hotel compliance, consistent service culture and accreditation for the Hotels ISO14001 Health & Safety practices
The Quality & Brand Champion demonstrates brand citizenship through BrandHearted maintenance of all brand standards, behaviors, hallmarks and license agreement mandates. Driving improvement in guest satisfaction goals, collaborating with all hotel team members to establish and implement efficient services to meet or exceed guest expectations
The Great Room Champion liaises with the outsourced food provider, overseeing and directing the Great Room efficiently to ensure modern and uncomplicated customer service is delivered consistently
Respond to guest complaints and ensure corrective action to resolve their issues / concerns
Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed
Demonstrate BrandHearted behaviours by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates
Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations
Make time to interact with guests, solicit feedback and build relationships
Responsible for Reward Club enrolment and recognition
Ensure the ‘one team approach’ by assisting in all Reception tasks when required
Assist GSA’s in all Reception tasks
Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards
Minimum Diploma or equivalent plus four years’ service industry experience. Supervisory experience is essential. Must be proficient in written and spoken English
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

Services Team Leader Resume Examples & Samples

Leading and motivating our Services team
Deliver a seamless end-to-end customer experience to Westfield Miranda guests and retailers
Maintaining high standards in customer service, throughout the Centre and at each customer touch point
Support the training and development of staff
Engraining the company DNA in the day to day running of the centre
Working with the marketing team to achieve centre focussed goals during campaigns and promotions
Promoting Westfield products and services across all facets of the business
Provide assistance to the Customer Experience Team