Applications Support Senior Analyst Resume Samples
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Applications Support Senior Analyst Resume Samples
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WT
W Torphy
Winifred
Torphy
41016 Russel Mountain
Chicago
IL
+1 (555) 264 7531
41016 Russel Mountain
Chicago
IL
Phone
p
+1 (555) 264 7531
Experience
Experience
Chicago, IL
Applications Support Senior Analyst
Chicago, IL
Bernier, Turcotte and Zieme
Chicago, IL
Applications Support Senior Analyst
- Perform exception analysis and provide guidance and assistance to staff in using the various project tracking systems
- Ensure all production issues are tracked and work closely with development managers to prioritize resolution
- Work with Expense Management and Vendor data specialists
- Perform Incident Management
- Perform ITIL Control Management
- Coordinate APAC MDS Projects and BAU Book of Work; manage regional roll-outs and standardization
- Provide analytical and technical expertise within the team, to develop colleagues and business
Philadelphia, PA
O&t-applications Support Senior Analyst
Philadelphia, PA
Farrell-Torphy
Philadelphia, PA
O&t-applications Support Senior Analyst
- Work with Level 1 Support and manage escalations to L2 and L3 / Development Teams
- Management of working relationships with external clients
- Ensure development code is performing as expected and look for bugs to minimize possible outage impact
- Manage a workload which is subject to changing priorities and demands
- Execute and escalate the GPRCT problem management procedure as necessary
- Provide escalation and detailed reports on daily/weekly issues
- Recommend and enhance our global monitoring systems while providing effective communication to business and technology areas about any issues or outages that may be occurring
present
San Francisco, CA
Assistant VP-applications Support Senior Analyst
San Francisco, CA
Klocko Group
present
San Francisco, CA
Assistant VP-applications Support Senior Analyst
present
- Data analysis to support for business analyst and developer queries
- Providing technical support to Level 2 and Level 1 teams
- Developing Unix scripts to support production support activities
- Creating ad-hoc SQL reports from Oracle and Sybase for clients
- Resolving Level 3 production issues
- Work with Level 1 Support and manage escalations to L2 and L3/Development Teams
- Work with the infrastructure teams (DBA, SAs, Incident Management, Networks, Grid) and various teams to optimize the usage of resources
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Hofstra University
Bachelor’s Degree in Computer Science
Skills
Skills
- Should have strong MS Excel knowledge including the use of functions such as Vlookup, pivot tables, nested if functions etc .Knowledge of VBA is
- Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
- Excellent technical skills and/or detailed knowledge of the financial industry and its products
- Strong Decision-Making and Problem Solving Skills - Highly proficient with application development techniques, SQL, Shell Scripting and UNIX operating systems
- Experience/knowledge of supporting a business and ability to show deep and wide ranging support expertise as well as managing large scale stability
- Be able to demonstrate logical thinking and ability to perform detailed analysis
- Good communication skills with the ability to present technical details to a non-technical audience
- Maintains good relationships with colleagues and builds strong professional networks
- Engineer level knowledge of Redhat Linux, Windows and Virtualization; have very good knowledge of network systems (certification is a bonus)
- Excellent interpersonal, written and verbal communication skills and the ability to be able to communicate and influence at an appropriate level
1 Applications Support Senior Analyst resume templates
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1
O&t-applications Support Senior Analyst Resume Examples & Samples
- Provide 2nd line support to the business. Weekend Support is required and is scheduled on a rotational basis
- Provide mission critical response to daily issues through in-depth investigation and problem solving techniques
- Issue management, liaising with the required development and 3rd level support teams globally
- Effectively communicate and escalate issues between the business and team members in order to ensure proper handling of issues is provided
- Incorporate personal knowledge in the development of support tools and efficiencies that will be used by the team for daily or specific events. § Liaison between development and business teams to improve the quality of the system and its applications. § Special projects Key Responsibilities
- Ensure that the CitiFT applications are available and supported in line with the defined system service level agreement
- Execute and escalate the GPRCT problem management procedure as necessary
- Provide in depth analysis of queries raised by the business, ranging from disbursement issues through to detailed analysis of reporting issues
- Identify reoccurring issues and resolve accordingly
- Support stability initiatives and work to achieve corporate and Global Production Support goals
- Minimum of 5 years of Application Support/Development experience, of which a minimum of 3-4 years are in Support Skills
- Weblogic (Essential)
- Ability to look at and understand XML file formats (Essential)
- Net (Desirable) Qualifications
- Degree level in an IT oriented subject is advantageous. Competencies
- The position requires excellent interpersonal and communication skills (verbal and written), in order to build the relationship with, and the confidence of, business users and technology teams at various levels in a global environment
- Good Time management and analytical skills are required
2
Applications Support Senior Analyst Resume Examples & Samples
- Work closely with the level 1 application support team to ensure issues/tickets are resolved in a timely manner
- Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system/data problems
- Provide technical oversight across systems and applications; leverage skills across team and department
- Partner with development team to develop strategy regarding overall architecture and infrastructure to improve stability
- Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods
- Responsible for system availability / stability within the production environment to agreed business levels
- Provide effective client communication during regular updates or escalate when appropriate
- Provide effective incident management
- Be prepared to work out of hours and weekends to support upgrades and new releases to the application when the need arises
- Continue to develop further knowledge sharing opportunities
- Proven proficiency in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support arena
- Experience of analysing and debugging code
- Experience of incident management
- Experience of dealing with business and technology users of the application in a support capacity. [Highly beneficial]
- Needs to be self-driven and have a problem solving attitude
- Beneficial - Experience of application and/or database performance improvements Knowledge of Investment Banking / Financial Services working on business critical applications / platforms
- Highly Effective Organisation skills
- Strong Problem Solving skills. Databases / SQL Building complex SQL queries
- Current use Sybase and/or Oracle
- Extensive knowledge of UNIX platform
3
Applications Support Senior Analyst Resume Examples & Samples
- Investigate and analyse complex queries escalated by the business
- Triage and investigate the multiple applications that interface with Cards applications
- Provide 2nd line support to the business
- Weekend Support is required and is scheduled on a rotational basis
- Problem management, handling outages and communicating major releases to the business
- Incorporate personal knowledge in the development of support tools and efficiencies that will be used by the team for
- Ensure that the Cards applications are available and supported in line with the defined system service level agreement
- Execute and escalate the TTs IcM and problem management procedure as necessary
- Record and document accurately and in a timely manner support activities, which should include support tasks and
4
Applications Support Senior Analyst Resume Examples & Samples
- Strong process awareness and ability to manage incidents, problems and change at a global level
- Technical escalation point for team members and assist with resolution of support issues both with direct and partner applications
- Planning, organization and prioritization skills to meet ever changing demands
- Be proactive - avoid outages, manage risk and look for opportunities to improve
- Manage a workload which is subject to changing priorities and demands
- Record and log all production impacting problems, ensure issues are logged with development teams and prioritised
- Help to define and record application disaster recovery plans and procedures
- Coordinate to ensure all releases are implemented and supported successfully
- Review and sign off plans and changes prior to implementations
- Collaborate effectively with local and global colleagues, sharing information and knowledge effectively
- A detailed knowledge of all applications pertinent to the role
- A good knowledge of SWIFT and understanding of structure of MT format messages
- A good knowledge of JAVA, Oracle and AIX
- Ability to understand and write scripts in either BASH, KSH or PERL
- Proactive rather than reactive spotting potential issues before they occur
- Ownership of incidents through to resolution and the willingness to get involved in incidents outside remit
- Ability to plan, organise and schedule the activities of staff
- Ability to prioritise all issues both personnel and incident related and deal with efficiently
- Desire to learn and understand new techniques
- Continual documentation to ensure team is always adequately trained and all issues are logged
- Experience of the full development life cycle
- Good interpersonal skills and ability to communicate well with a variety of people
- Willing to discuss and escalate concerns
- Willingness to engage with others
- Ability to work and make reasoned decisions under stress and to tight deadlines
- Skilled at interviewing and training staff
5
O&t-applications Support Senior Analyst Resume Examples & Samples
- Work with Level 1 Support and manage escalations to L2 and L3 / Development Teams
- This role will be required to make daily decisions that will protect and enhance the Citi franchise
- Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- 3/5 years + experience working in a support environment
- Experience in in a high availability / mission critical environment
- Financial Markets Background, preferebably in relation to Payments / Receivables and Corporate Banking
- Experience using Service Now
- Ability to produce clear, concise reporting - Exceptional problem solving, issue resolution and decision making skills
- Ability to build strong relationships in a multi-cultural environment across all levels within IT
- Experience working on a multi-client delivery team
- Ability to communicate well at all levels - Efficiently and effectively manages work, time, and resources
- Ability to handle high stress and pressure situations
- Exceptional presentation development skills
- Delivery focused
- Attentive to detail
6
O&t-applications Support Senior Analyst Resume Examples & Samples
- Maintenance of our trading and reporting applications that service global clients
- Ensuring that our environment is stable through a series of checkouts that will be proactively automated
- Manage user related queries while problem solving coding inefficiencies
- Recommend and enhance our global monitoring systems while providing effective communication to business and technology areas about any issues or outages that may be occurring
- Management of working relationships with external clients
- Influence the enhancement of the Futures trading and prime brokerage services applications
- Monitor allocation management and FIX messaging for Futures trades while interacting with back office & global exchanges
- Investigate level 2/3 issues and pursue rapid repair in accordance with business objectives for break fix items
- Provide escalation and detailed reports on daily/weekly issues
- Strong UNIX, SYBASE/SQL/Windows
- Familiarity with software releases and batch monitoring via ITRS
- Knowledge of clearing/back office and reporting systems in equity, derivative or futures business units – specifically SUNGARD STREAM GMI (preferred)
- Communication skills and escalation methods
7
Applications Support Senior Analyst Resume Examples & Samples
- Business application support to the APAC Equities Derivatives Sales and Trading Business
- Provide 1st line technical support, answer queries via phone, e-mail and in person in the Hong Kong trading floor
- Work closely with second level support, development teams, and the equities business to determine strategy & priorities and to ensure team is meeting the business’ requirements
- Ensure that the team delivers on these priorities and communicated progress effectively to all stakeholders
- This group provides the detailed knowledge of the applications, e.g., they should be able to use the application user interface as an expert user would, but would not typically be expected to read and understand the application code
- Liaise with users; business sponsors; and other AD groups
- Knowledge in Equities Derivatives including Risk and Market Making business
- 1-5 years of experience working in a support environment
8
O&t Applications Support Senior Analyst Resume Examples & Samples
- 6-10 years’ experience working in a support environment
- 3-4 overall experience
- Strong UNIX, SYBASE/ SQL / Windows
- Knowledge of Trading/Front office and reporting systems in FX, Rates, Equity or futures business units – specifically systems like FIDESSA, AUTOBAHN or equivalent
- Strong organizational and management skills
9
Applications Support Senior Analyst Resume Examples & Samples
- Provide Technical Support; work with the Application Developers, Application Support & Trading Floor Support and Business Management teams to resolve market data issues
- Coordinate APAC MDS Projects and BAU Book of Work; manage regional roll-outs and standardization
- Develop Capacity Planning & Monitoring tools
- Maintain collaboration tools
- Perform Data Notification and new application On-boarding support
- Coordinate all APAC exchange initiatives with PMO for vendor liaison, exchange activities, UAT and QA tracking
- Manage Checkout Plan and application sign-off
- Perform ITIL Control Management
- Coordinate and communicate all MDS Change schedules and obtain timely approvals
- Maintain data quality assurance for Global and APAC MDS applications in CSI
- Ensure MDS technical catalogues such as disaster recovery, audit & compliance and deployment/technical architecture requirements are met
- Perform Incident Management
- Maintain good rapport with APAC exchanges and vendors to stay ahead of all APAC street-wide market events
- Communicate major data issues with business in a proactive and timely manner and follow throughout to resolution
- Maintain accurate MDS infrastructure inventory such as TCO, Aperture and subscription/usage databases such as DACS, DART
- Produce Asset Optimization and achieve cost saves targets
- Work with Expense Management and Vendor data specialists
- Manage contract review and content provisioning for new market data services
- Conduct efficiency improvements in support processes and reduce waste
- Improve SLA – reduce outage and effectively document and resolve incidents
- At least 5 years experience in the financial industry working for a vendor or bank in a capacity that deals with real-time trading systems and market data infrastructure; engineering experience with building trading platforms
- Prefer hands-on knowledge of market access APIs and protocols, software development and/or application support of low latency feeds, exchange connectivity protocols, vendor services including Elektron and direct exchange feeds
- Require in-depth technical experience with digital market data delivery systems; knowledge of monitoring and capacity planning methods tools for managing these systems
- Engineer level knowledge of Redhat Linux, Windows and Virtualization; have very good knowledge of network systems (certification is a bonus)
- Have strong technical writing and verbal skills and exude self-confidence; out-going personality
- Ability to learn quickly in a fast paced environment
- Ability to interface and maintain excellent working relationships with application managers, developers and traders, other IT staff and vendors
10
Applications Support Senior Analyst Resume Examples & Samples
- Proactively monitor and provide tier-3 Production Support, resolving risks and issues and initiating corrective action plans as appropriate
- Be proactive in monitoring trends and instituting continuous process improvement
- Ensure appropriate capacity and performance monitoring and review processes are instituted and executed
- To provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations
- Promote effective knowledge management across the Electronic Banking Channel Applications Support teams
- Effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels
- 7+ years’ work experience in Technical Production Support roles preferably within a large scale, global financial services organization
- Strong team player with direct and matrix management skills. Flexible and being able to manage time effectively
- Ablility to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
- Bachelor's degree in related filed with overall 6-8 years
- 5-7 years IT Support experience with AIX,Sun Solaris, MQ, Oracle, Java, SQL, NDM, TIBCO
- 3-5 experience writing Shell scripts, database queries, generating capacity and performance reports
- Working in Mutiple Application Support Model is preferred
- Excellet communication skills
- Strong knowledge, understanding and application of project management principles and methodologies
- Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
- Self motivating and delivery focused individual
- Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear and concise manner
11
Assistant VP-applications Support Senior Analyst Resume Examples & Samples
- Creating trading and research publishing restrictions on companies and securities
- Strong Oracle 11, SQL , Unix skills
- Familiarity with J2EE, Java 1.7, WebSphere/ Weblogic
- 3-5 years development/production support experience
12
Applications Support Senior Analyst Resume Examples & Samples
- Incident & problem management
- Nowledge management (through Wiki and Training Sessions)
- Alert management (through the development of bespoke application monitoring)
- Minimum three years experience working in a support environment
13
Applications Support Senior Analyst Resume Examples & Samples
- Contribute to full development lifecycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and ongoing technical support
- Analyze specifications and perform program/database design activities
- Bachelor's in Computer Science, Information Technology or related field
- At least 8 years of Application development experience through full lifecycle
- Experience with Red Hat Linux, UNIX Shell Scripting, SQL, no-SQL
- Hands-on experience Oracle database and Big Data experience using HDFS, MapReduce, Hive, HBase, Pig and Sqoop
- Cloudera certification required
- Hands-on Experience with Excel and other MS office Products
14
Applications Support Senior Analyst Resume Examples & Samples
- Extensive work experience in technical production support roles preferably within a large scale, global financial Services organization
- IT support experience with AIX, Sun Solaris, MQ, Oracle, Java, SQL, NDM, Tibco
- Experience writing shell scripts, database queries, generating capacity and performance reports
- Manage and own application change and release process
15
Applications Support Senior Analyst Resume Examples & Samples
- Providing application and technical support to our clients
- Lead the implementation and data migration of current application to Big Data
- Perform thorough impact analysis of application change request or fixes, follow-through to resolution and manage the execution
- Understand overall application functionalities
- Working closely and communicate effectively with our technologies partners
- Candidate will also be responsible for the execution of projects, ensure proper deliverables & documentation in place which to follow SDLC process
- Minimum of 8 years IT experience
- Excellent in verbal and written communication and presentation skills
- Possess strong technology development background especially Oracle PL/SQL, ETL and Unix scripting and possess good understanding in Big Data framework - Hadoop, HDFS, Scoop, Pig, Flume
- Strong understanding of development processes
- Experience in analyzing and documenting business requirement
- Good documentation and understand SDLC process
- Demonstrated ability to work under tight timelines and deliver in a fast-paced environment
16
Applications Support Senior Analyst Resume Examples & Samples
- Define and drive stability initiatives in OTC Product Processing platform to reduce the outages that impacts business, batch failure reductions, SLA adherence, governance of success rate and KPI Management
- Start of day checks, continuous monitoring and regional handover
- Own and manage the incident response process; must be able to escalate problems to appropriate technology and business teams while adhering to Service Level Agreements (SLA)
- Application monitoring, as well as the underlying infrastructure and identify, and lose the monitoring gaps
- Act as a liaison between users/traders, various internal technology groups and vendors
- Participate in application releases, from development, testing and deployment into production
- Support batch processes via AutoSys
- Application Support
- Programming Languages
17
Applications Support Senior Analyst Resume Examples & Samples
- To provide direct application support to the Equities Cash business on the trading floor including High Touch, Program Trading and Delta One trade flow
- Background of hands-on application support (not necessarily in a recent role)
- Experience of working with global teams
- 3 - 5 years experience working in a support environment
- 3-5 years experience in SQL
- Knowledge / working experience of ITRS Active Console
18
Applications Support Senior Analyst Resume Examples & Samples
- As a Production Support Lead, the candidate shall be technically proficient in UNIX, SQL and scripting
- Multitasking capability; working on multiple assignments
- Background of hands-on application support and experience in leading the support team
- Ability to lead the team in critical and pressure situations
- Required to coordinate and work with global teams
- Ensure appropriate capacity and performance monitoring and review processes are instituted and executed as per Key Performance Indices laid down
- To provide regular accurate and concise communication to management and stakeholders
- Develop expertise in the relationships between interdependent upstream and downstream systems
- Work with internal and external teams on technology risk and control
- Adherence to Citi Controls, and Audit & Compliance Policies will be mandatory in this role
- Proficient in Unix shell scripting
- Good technical analysis and troubleshooting skills
- Experience in designing and architecting medium to complex systems
- Experience working on multiple technologies and complex projects
- Good knowledge of Flexcube and Flexcube interface architecture and components
- Experience of managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
- Knowledge of the financial industry in relation to Core banking, Cash management, Loans and Deposits in product management, operations or technology is preferred
- Experience of leading staff in a Production Assurance or Operations group in a high availability/mission critical environment is preferred
- 8+ years of experience working in a support environment
- Post graduate degree (preferable)
- Application Support Experience
19
Applications Support Senior Analyst Resume Examples & Samples
- Support Capability
- Clear understanding of FX trading concepts
- Essential university degree
- Experience and/or knowledge of FX eCommerce banking industry is a plus
20
Applications Support Senior Analyst Resume Examples & Samples
- Primary point of for system and client support, and running with day-to-day issues that arise on Funds production systems
- Unix (shell scripts, navigation)
- Oracle SQL, PL/SQL
- AbInitio is an added advantage
- Demonstrate technical ability on a specific platform, architecture or operating system - demonstrating ability to track down issues and to manage change and data flow
- Demonstrable experience in a technical support environment
- Banking or financial services experience is preferred
21
Applications Support Senior Analyst Resume Examples & Samples
- Work with business owners on regional Fixed Income project rollouts and deployment
- Liaise with regional and global development and infrastructure team to ensure all project deliverables are tracked and deployed on time
- Chair project meetings and provide status update to stakeholders
- Ensure that the Fixed Income applications are available and supported in line with the defined system service level agreement
- Provide “hands on” technical support for Fixed Income front office and middle office users
- Work with regional application team on troubleshooting issues and during system outages
- Record and document accurately and in a timely manner support activities, which should include support tasks and outages. This information will be used to assist in identifying areas for investing in improvement initiatives
- Provide in depth analysis of queries raised by the business, ranging from trade failures through to detailed analysis of reporting issues and trade breaks
- The individual should have performed a similar client-facing/front office role within the investment banking industry previously
- Knowledge of the Fixed Income business is desirable
- General knowledge of the front to back Investment Banking business would also be desirable
- Knowledge of production support or service desk methodologies
- Degree level in an IT oriented subject is advantageous
- Project Management and Coordination
- Knowledge of Microsoft and Linux operating systems
- Understanding of Middleware technologies an advantage
- Strong SQL and exposure to Oracle/SQL Server
- Understanding of scripting languages an advantage (Bash, Perl, Python, VB)
- Strong aptitude for analysis and problem solving
22
Applications Support Senior Analyst Resume Examples & Samples
- An opportunity exists to join Citi Research CRM team as an Apps Support Analyst
- The successful candidate will work in a global team responsible for managing client information and other activities related to research distribution, corporate access, events etc. for Citi’s most important clients
- Responsibilities will include reconciling and updating data sets for the launch and maintenance of a group wide CMS system using both internally built proprietary tools and external sources
- Manage client requests to onboard and maintain their information in our CRM to assure that the standard operating procedures (SOP) are met
- Manage research access across our proprietary distribution channels and other vendor partners based on predefined eligibility criteria
- Be able to deal with critical and urgent requests in a swift and efficient manner
- Handle any escalations from the broader team and liaise with clients or various other businesses to provide quick solutions
- Review and revise the current and existing processes
- Scope out requirements and execute to deliver on important projects
- Perform UAT testing to ensure project related enhancements are deployed accurately and efficiently
- Prepare and produce periodic or ad hoc reports to demonstrate progress to management
- Act as a mentor to junior team members in training, coaching and developing their expertise
- 3 year experience in relevant industry
- Experience in the research domain is preferred
- Demonstrated strong analytical, organizational and project management skills with undaunted focus on client service
- Experience with working on various vendor platforms such as Bloomberg, Thomson Reuters, Factset etc
- Ability to manage expectations and maintain good working relationships with internal and external clients
- Good written and verbal communication skills and should be able to communicate at different levels (within and outside the team) with ease
- Should be good in multi-tasking, and independently manage workflow and be able to prioritize tasks according to their urgency
- Project management skills desired, and be able to handle and drive forward projects with minimal or no supervision
- Should be self-motivated, highly-focused and detail-oriented. Should be a good team player and demonstrate high level of energy and a desire to learn and progress within the team and company
- Should have strong MS Excel knowledge including the use of functions such as Vlookup, pivot tables, nested if functions etc .Knowledge of VBA is a plus
23
Applications Support Senior Analyst Resume Examples & Samples
- Provide Technical Support; work with the Application Developers, Application Support and Trading Floor Support and Business Management teams to resolve market data issues
- Develop Capacity Planning and Monitoring tools
- Ensure MDS technical catalogues such as disaster recovery, audit and compliance and deployment/technical architecture requirements are met
24
Applications Support Senior Analyst Resume Examples & Samples
- Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various support groups operating in the region
- Work with Level 1 Support and manage escalations to L2 and L3/Development Teams
- Ensure that all processes are adhered to
- Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively Business Knowledge
- Learn the fundamentals of the supported business areas
- Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business requirements
- Liaise with users; business sponsors; and other application groups
- Essential Skills Application Support Experience: 5+ years + experience working in a support environment
- Experience in in a high availability
25
Applications Support Senior Analyst Resume Examples & Samples
- 3-5 years relevant’ experience gained from the banking industry
- Good product knowledge of Equity and Derivatives and business background
- Basic understanding of P&L calculation, greeks and P&L attribution
- Familiar with Shell commands and scripting is required
- Strong troubleshooting skills and able to provide solutions
- Degree holder or above
- Execution platform
26
Applications Support Senior Analyst Resume Examples & Samples
- As part of L2 team, you will promote stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for various applications
- Manage and support the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users
- Experience using Service Now or other similar issue tracking system
27
Applications Support Senior Analyst Resume Examples & Samples
- Design, document and develop front line support tools for the Global Futures Production Services team with a focus on start-up and checkout scripts
- Influence the enhancement of the FUTURES trading and prime brokerage services applications
- Influence decisions on batch restructuring and system stability through sharing personal experience and views on architecture design
- Monitor allocation management and FIX messaging for FUTURES trades while interacting with back office & global exchanges
- Continuously document all environmental procedures and layouts
- Scrape logs and stored procedures when investigating issues
- Provide escalation and detailed reports on daily/ weekly issues
- Ability to work in a global environment
- Maintains good relationships with colleagues and builds strong professional networks
- Recognises and understands the needs of others, aware of own personal style
- Futures Clearing and Reporting domain experience
- Exposure to any Futures book keeping systems - SUNGARD STREAM GMI (Preferred)
- Knowledge/exposure to electronic execution and front-office users
- Knowledge of Bug tracking tools, Incident management tools, etc
- Software management and SDLC
28
Applications Support Senior Analyst Resume Examples & Samples
- Application support experience
- Experience with AIX, MQ, Oracle, Java, SQL, NDM
- Experience with Flexcube would be an added bonus but not requirement
- Software Engineering & Change Management
- Applied knowledge of standard development methodologies
- A knowledge of ServiceNow, incidents, major incidents, projects and reporting
- Prior experience in Core Banking applications
29
Applications Support Senior Analyst Resume Examples & Samples
- Liaise with multiple global technology teams (Developers, SA's, DBA's, Support, Infrastructure etc.) to ensure smooth, efficient and consistent delivery of application releases into test and production environments via our Release mgmt. function
- Evaluation of Infrastructure requirements for new projects
- Co-ordination with Technology Infrastructure team on the requirements, procurement follow-up and set-up
- Preparation of relevant requisition documents, workflow/design diagrams to support the requirement
- Co-ordination with application team on commission of software/application for the new Infrastructure
- Ensure all productions issues are logged and updated as per the Environment Management Policy
- Effectively share information with other support team members and with other technology teams
- Have the aptitude and desire to learn the fundamentals of the supported business area
- Background in release management, development or a similar technical discipline
- Minimum 5 years’ experience working in a support environment
- Hands on experience of configuring and implementing monitoring via ITRS
- 2-3 years’ experience with Linux, Shell scripting, Perl and SQL
- Basic understanding of hardware setup and configuration
- Any experience in Equities apps would be beneficial
30
Applications Support Senior Analyst Resume Examples & Samples
- Responsible for the delivery of efficiency advantage for ICG Production Services through supporting of CSI Functions, Tools and Reporting
- To provide technical consultation, review and support to Senior Management Team in implementing and maintaining stability solutions, data quality analysis and support users
- Interface with Global and Regional CSI Efficiency Team to implement and manage efficiency projects within the region
- Support the Regional CSI Lead in administering data capture and reporting tools that support Competitive and Stability Programs
- Review existing processes and tools to keep track on new technology and implement periodic updates to owned tools to ensure its stability and maintainability over their usage life-cycle
- Ensure unit Risk Control and Self-Assessment is being carried out satisfactorily
- Implement, and maintain CSI internal tools for process automation and management report generation
- Identify and propose process improvement initiatives and automation opportunities
- Perform exception analysis and provide guidance and assistance to staff in using the various project tracking systems
- Overseeing work reduction efforts across all PS teams, tracking planned vs. actual
- Provide MIS reporting to support coverage and efficiency project by tracking progress against for all Production Services areas
- Escalation of critical and unresolved problems to appropriate levels of management
- Support the Regional CSI Lead in improvements with application owners, development staff and development managers to ensure application support becomes less manual and more efficient
- Experience in creating and maintaining Business Intelligence (BI) reports such as Qlikview, IBM Cognos, BusinessObjects, Pentaho and Sharepoint
- Experience in VBA and familiar with scripting languages such as Java, PHP and SQL
- Technology background with experience in automation technologies
- Technology support background an advantage
- Experience of working (directly and indirectly) with teams in a geographically diverse environment
- Broad understanding of project management lifecycles an advantage
- Previous working experience in financial services an advantage
- Ability to work under pressure during tight dead lines
- Analytical, systematic, disciplined and analytical approach to problem solving
- Ability to persuade and influence staff at all levels, with diplomatic but assertive approach in dealing with people
- Excellent communication and stakeholder management skills with a proactive attitude, always seeking opportunities to add value
- Excellent interpersonal, written and verbal communication skills and the ability to be able to communicate and influence at an appropriate level
- Strong Microsoft Office skills including Microsoft Excel (Pivots), PowerPoint and Outlook
- Excellent organizational skills, ability to work under pressure and prioritize within tight deadlines while maintaining total accuracy
- Degree level qualification
- 4+ years’ work experience, preferably in the financial services sector
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Applications Support Senior Analyst Resume Examples & Samples
- Strong commitment to a cooperative team approach. Bachelor's degree in Information Services, related technical field or equivalent. Strong aptitude for process definition and compliance, with emphasis on implementing process improvement solutions
- Motivated individual comfortable both leading and working as part of a team
- Excellent analytical, problem solving and organizational skills
- Results oriented with a great attention to detail and must be able to manage multiple requests under deadlines
- Experience with AIX, MQ, Oracle
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Applications Support Senior Analyst Resume Examples & Samples
- This role forms part of the CCTL EMEA L2 team and is a support analyst role based in Belfast, UK
- This role will attend and respond to compliance, audit or BAU production issues related to business as usual (BAU) functions
- Promote effective knowledge management across the wider CCTL L2 Production Support Teams
- Experience in supporting a Production Support or Operations group in a high availability/mission critical environment
- Financial Markets Packground, preferebably in relation to Core banking, Cash management, Loans and Deposits in product management, operations or technology is preferred
- Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible
- Exceptional strategic analysis, problem solving, issue resolution and decision making skills
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Applications Support Senior Analyst Resume Examples & Samples
- Mathematical or Computer Science background
- Excellent technical skills and/or detailed knowledge of the financial industry and its products
- Ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus
- Experience in a production application support/development role and/or financial industry support experience
- Python , bash Script
- MS Office and in particular strong Excel with VBA
- Self motivated and enthusiastic
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Applications Support Senior Analyst Resume Examples & Samples
- Responsibility for volume, quality, timeliness of end results and shared responsibility for planning
- Work with multiple teams to find best available solution
- Significant impact by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization
- Tech Support specialist with strong technical ability with 3+ years of experience in Java/J2EE app Support
- Knowledge of operating Systems – Linux/Unix (SUN/IBM), Windows
- Working experience with Application/Web servers - WebLogic, WebSphere, iPlanet
- Awareness of frameworks – Struts, Hibernate, Springs
- Knowledge of tools/utilities like log4j, Autosys, QC, uDeploy , ITRS is a plus
- Knowledge of Trade Service and Trade Finance is plus
- 6-8+ years of relevant experience
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Applications Support Senior Analyst Resume Examples & Samples
- Be innovative and proactive in suggesting solutions
- Undertake analysis to support continuous improvement projects
- Maintain and publish support documentation
- Build relationships with related development and support organizations
- Support weekly scheduled changes, handle outage and incident management
- Knowledge of Trading, Risk systems is an advantage with an appreciation of whole deal lifecycle
- Strong knowledge of Microsoft and Linux operating systems
- Common scripting languages an advantage (Perl, Python, VB)
- Personally well organized and an excellent team player
- Flexible and adaptable
- Not restricted to operating within “comfort zone”
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Applications Support Senior Analyst Resume Examples & Samples
- Expand, modify and improve Payments and Receivable production platform to test, maintain, and monitor systems end to end
- Effectively communicate and interact with infrastructure and supporting technology groups across a distributed Unix/Linux environment to drive problem resolution and service levels
- Experience managing large team which are globally deployed
- Strong knowledge in supporting sanction screening applications
- 3 years experience with UNIX
- Experience writing Shell scripts
- Database
- Strong Technical understanding of Oracle 11G, SQL and PL/SQL programming
- NDM, SFTP, MQ
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Healthcare Applications Support Senior Analyst Resume Examples & Samples
- Ensure that all Service Management processes are followed and all incidents and requests are addressed within the required time to adhere to published SLAs
- Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
- Perform system maintenance and maintain current documentation
- Work in a Sr. Analyst role with Dell business lead, project manager, Customer, and Customer business stakeholders
- This position will spend time in a customer facing role including interacting at key customer meetings and work across the IT organization to ensure IT successfully meets customer expectations
- Candidates must have previous operations or QA support experience and be comfortable with direct corporate client interface. Business Analysis experience is required, including the ability to gather, design, and maintain small to medium sized requirements documents and user manuals
- 5+ years combined experience in Call Center or Post-production/Operations Support
- Web-based application Support
- Direct corporate Client/Customer interface
- Strong ability to troubleshoot issues, problem solve, and multi-task
- Understanding of Support Processes including Incidents and Service Requests, and Change Requests
- Available to provide after-hours “on-call” support to troubleshoot and resolve system problems escalated by the service -management team
- Minimum Service Desk responsibilities
- Good communication skills as well as strong written skills are a must
- Good Analytical skills required
- Available to provide after-hours “on-call” support to troubleshoot and resolve system problems escalated by the service management team
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Applications Support Senior Analyst Resume Examples & Samples
- Excellent technical skills and / or detailed knowledge of the financial industry and its products
- All round UNIX / Linux / Windows skills with an ability to read and interpret / diagnose scripts in the event of failure
- Experience using databases such as Oracle / Sybase for queries
- At least 8 years of relevant work experience in a Capital Markets firm in a client facing function with a good academic background
39
Applications Support Senior Analyst Resume Examples & Samples
- This role is to provide hands-on technical support, answer queries via phone, e-mail and in person
- Effectively communicate issues and status updates with business users, senior management, and development teams
- Take control of entire L1 Support and be responsible for the team’s performance
- Ensure appropriate problem and service request logging to pick up/prioritize fixes to most recurring application problem or to automate the top service requests
- Ensure the application SLAs for critical downstream handoffs and regional online SLAs are met. Work with L2 or support seniors promptly for any escalations. Be prompt in spreading the updates to business and down streams
- Liaise with users; business sponsors; and other groups – both internal and external of Citi
- Work closely with development teams, and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Take ownership of user problems and be proactive when dealing with user issues
- Perform appropriate problem solving tasks before passing to another team with prior-agreed format, logs, etc
- When dealing with major incidents, the specialist is expected to make key recommendations based on his / her knowledge of the systems and the business
- 6-8 years’ experience working in a production support environment
- Some experience with Oracle
- Should have strong hold on Unix and be able to review/script
- Some knowledge about financial services industry, especially understand about the life cycle of a trade, is advantageous
- Monitoring systems (ITRS, Net-agent tools)
40
Applications Support Senior Analyst Resume Examples & Samples
- Develop Subject Matter Expertise in Citi’s Regulatory reporting systems and obligations
- Incident management and issue analysis - Co-ordinate resolution of regulatory issues spanning multiple systems and asset classes
- Perform impact analysis and manage communication with senior business and technology stakeholders
- Manage escalation of technology related incidents to Legal, Compliance and external regulatory bodies
- Assist in the co-ordination of Data Quality programs to resolve issues and improve the accuracy of our Regulatory Reporting
- Assist with the enhancement of applications through Problem Management and coordination of a stability book of work
- Manage onboarding of new platforms and regulatory requirements
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Applications Support Senior Analyst w Resume Examples & Samples
- 3 to 5 Years of financial services Technology Industry experience
- 2+ Years in Salesforce Administrator experience in large scale support and testing environments
- Proficiency, hands-on experience with Deployment Toolset (CI/CD tools – Salesforce Ant /Eclipse/Package.xml /Scripts/ Deployment set up), Should be able to support in debugging of Production issues with SMEs and Development teams
- Salesforce Administrator certification is a major plus
- Self-Driven to learn and adapt new technologies, deployment tool set Etc
42
Applications Support Senior Analyst Resume Examples & Samples
- Understand environment of the business area supported
- Possess working knowledge of the end-to-end applications supporting the business flow
- Possess client facing communication skills
- Possess strong technical analysis skills
- 5+ years’ work experience in technical production support roles preferably within a large scale, global financial services organization
- Bachelor's degree in computer science/computer engineering or equivalent
- Support or Development experience primarily in UNIX systems with AIX, MQ, oracle, java, SQL, NDM and WebSphere
- Experience in Websphere architecture and business objects
- Understanding of client server architecture (clustered and non-clustered
- Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones
- Managing multiple applications establishing ITIL best practices processes and procedures
- Ability to manage change and release implementation, review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
- Experience in leading staff in a production support group in a high availability / mission critical environment
43
Applications Support Senior Analyst Resume Examples & Samples
- Experience in IT projects as a member of a team
- Additional experience in work with critical BAU processes
- A positive and pro-active attitude
- Problem management skills
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Applications Support Senior Analyst Resume Examples & Samples
- Front, Middle, and Back Office users
- Service Level 1/L.2 offshore Support teams
- Onshore & offshore Development teams
- Various Technology teams
- Work with project managers on the introduction and supportability of new services and systems
- Follow up and resolve issues of poor service quality
- Ensuring that the production environment is available for Start-of-day
- Synchronize support of issues across regions to adhere to a seamless follow the sun support model
- Act as a local technical escalation point for more junior team members and assist with resolution of any support issues
- Develop expertise in the relationships between interdependent systems
- Investigate level 1/2/3 issues and pursue rapid resolution in accordance with business objectives for break-fix items
- Leverage reading logs and utilising stored procedures when investigating issues
- Recommend and enhance our global monitoring systems
- Providing effective communication to business and technology areas about any issues or outages that may be occurring
- Identify potential efficiency saving achievable through automation of manual tasks and follow through with Development to implement
- Problem solving coding inefficiencies
- Manage maintenance releases and system updates to various applications that service global clients
- Design, document and develop front line support tools for the Global Futures & OTC Clearing Production Support team with a focus on start-up and checkout scripts
- Monitor allocation management and FIX messaging for Futures & OTC trades through middle and back-office applications and global exchanges
- Maintain documentation covering environmental, procedural and architectural changes
- Experience of Incident Management
- Understanding of Problem Management methodologies
- Strong UNIX/Windows
- Strong SYBASE/Oracle SQL
- Networking and firewalls
- Familiarity with Configuration management and change processes
- Scheduled batch monitoring using tools like Autosys
- Knowledge of Trading, Risk and/or Clearing systems in Equity Derivative or Futures business unit – specifically Fidessa trading / SUNGARD STREAM GMI (Preferred)
- Front-office and/or Back-office Operations functional knowledge
- Futures E-trading experience
- Futures Clearing experience
- Unix shell and/or perl scripting
- Previous Java/C programming experience
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Applications Support Senior Analyst Resume Examples & Samples
- Effectively communicate issues and status updates with business users, development teams and Global Support Lead
- Extensive years experience working in a support environment
- Financial Markets background, preferably in relation to Core banking, Cash management, Loans and Deposits in product management, operations or technology is preferred
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Applications Support Senior Analyst Resume Examples & Samples
- 3-5 years’ experience working in a technology Production Support environment
- Knowledge and understanding of Financial Instruments, Markets, Banking, Trading and reporting systems
- Strong understanding of Incident and Problem Management methodologies
- Strong technical knowledge of UNIX/Linux, Windows, SQL/Oracle/SYBASE and networking
- Familiarity with software releases and batch processing
- Familiarity and experience of deploying, configuring ITRS monitoring tool including building and implementing custom toolkits
- Strong inter-personal, positive, self-driven attitude to quickly learn and take own initiative to deliver innovative and productive solutions
- Ability to work under pressure and time constraints
- Prior experience of supporting Regulatory and/or Compliance systems in a Financial Institution
- Knowledge of Bug tracking, Incident management, ITIL tools etc
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Applications Support Senior Analyst Resume Examples & Samples
- Supporting execution flow and interaction with Business, Vendor and exchanges globally to manage production issues and the problem management process relating to them
- Therefore, strong verbal & written English skills and fluent communication on business and technical topics are a mandatory requirement
- Good working Knowledge of Electronic Trading systems and global exchanges in Equity Derivative or Futures business unit – specifically Fidessa
- Front-office functional knowledge
- Back-office Operations functional knowledge - SUNGARD CV / GMI (Preferred)
48
Applications Support Senior Analyst Resume Examples & Samples
- Work closely with development teams and the Commodities business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
- Provide 1st & 2nd line technical & business support to Commodities Stakeholders, answer queries via phone, e-mail and in person
- Act as a backup lead/manager on occasions where the Lead is away
- Ensure each problem is resolved according to SLA, properly documented if necessary and communicated effectively to the business
- Take ownership of all raised issues as well as proactively identify potential issues
- Strong process awareness and ability to single handedly manage incidents, changes and problems at a global level and escalate as necessary
- When dealing with major issues, the Support group would be expected to make key business decisions, recommendations based on their knowledge of the systems and the business
- This group provides the detailed knowledge of the applications. For example, they should be able to use the application user interface as an expert user would, but would not typically being be expected to read and understand the application code
- Liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management, other support teams and facilitate effective and timely resolution to user queries and issues
- Ability to educate, inform and train new users and team members. Communicate complex technical issues to business users in a language they understand
- 7 - 10 years’ experience working in a support environment
- Experience of working in Commodities Front Office support is desirable
- Experience working in a Production Support team with responsibility for ensuring high availability on mission critical environments
- Demonstrate ability to efficiently troubleshoot in time critical scenarios
- Experience/knowledge of supporting a business and ability to show deep and wide ranging support expertise as well as managing large scale stability
- Be able to tangibly demonstrate innovation, which challenges the status quo and improves stability and efficiency
- Demonstrate ability to multitask multiple issues in parallel in a time bound and pressured situation
- Unix, Auto-sys, Oracle, SQL, XML, AVS skills are highly desirable
- Candidates would ideally have experience with applications such as Openlink Endur or other risk management systems
- Candidates would ideally have experience using monitoring systems (ITRS Active Console etc.)
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Applications Support Senior Analyst Resume Examples & Samples
- To be the point of contact between the business support, level 1 and development teams
- To coordinate and participate in releases and application checkouts
- To onboard new systems for support
- Background of technical skills such as UNIX, PERL, SQL or scripting (not necessarily in a recent role)
- Knowledge of Equities products and business flows advantageous but not required
- Experience working in a support environment
50
Applications Support Senior Analyst Resume Examples & Samples
- 8+ years work experience in Technical Production Support roles preferably within a large scale, global financial services organization
- 4+ years experience in large scale enterprise application development, preferably in financial domain
- Senior level experience as a member of a Production Support group in a high availability / mission critical environment
- Experience in providing communications across business and technology stakeholders at varying levels, across a medium to large scale enterprise
- Production support experience in specific wealth management application domains is highly desired
- Experience in working with various interfacing teams across multiple locations and time-zones
- Experience in supporting multiple applications, establishing ITIL best practices processes and procedures
- Experience in planning, designing and executing effective support and process models
- Experience in supporting varied technologies from Mainframe, client-server to distributed systems
- Experience in Analyzing and Correcting Data
- Experience in or participation in Capacity Planning, Re-Engineering, Performance Fine Tuning and Cost Optimization is desired
- Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS, RTView etc. that improves efficiency. Automated Deployment tools like uDeploy etc
- Experience in Planning and Executing the COB test of in house applications and Vendor Applications involving multiple data centers, stake holders, multiple locations and time zones
- Ability to work in an Offshore/Onsite support model
- Ability to handle highly sensitive, confidential and non-routine information
- Self-starter with excellent anticipation skills; problem solving; follow up
- Must be able to prioritize a variety of time-sensitive tasks
- Team player with a positive attitude
- High degree of integrity, professionalism, diplomacy and discretion required
- Working knowledge of Lookup Active Directory Protocol(LDAP) and Single Sign On concepts
- NetX360, Bondworks, Flexcube etc is a plus
- Supported Applications on Mainframe
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Applications Support Senior Analyst Resume Examples & Samples
- Effective management of user queries, requests for information, application issues and technical problems
- Obtain Root cause analysis from Technical teams and provide this to regional teams of all problems with follow-through to resolution
- Communicate effectively with our technology partners and clients on a regional or global basis. Communicate complex technical issues to business users in a language they understand
- Act as a Client advocate at all times
- Be a valued member of our team in NAM and throughout the world
- Demonstrable experience in a support environment, supporting enterprise applications. Banking or financial services experience is a plus
- Should have worked on a ticketing tool
- Some Experience of application testing required
- Demonstrate experience in participation as a valued member of a team
- Bachelor's degree or equivalent in related field
- PC and Internet Browser configuration
- Process design and improvement
- ITIL Service Management Certification
- Web based technologies
- Basic SQL
- Highly proficient with MS Office applications
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Applications Support Senior Analyst Resume Examples & Samples
- Responsible for all aspects of Incident and L2 support for Citi Fixed Income Trading systems on platform .Net, Java, Oracle, Unix,
- Able to analyze complex problems/situations and to propose simple solutions
- Serve as the deputy for APAC Regional Rates Lead in Shanghai
- Additional Skills (preferable)
- 7 years’ experience working in a support environment
- Experience working in a Rates Front Office or other Markets oriented production support desk and responsible for ensuring high availability / mission critical trading environment
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Applications Support Senior Analyst Resume Examples & Samples
- Project management of ICG Production Support Reporting function – Maintaining, running and publishing consolidated Book of work
- Service Delivery: Maintain a high level of good practice within the team so that all tasks and responsibilities are completed accurately and effectively
- Client and stakeholder Management - Manage and maintain relationships up to a Senior Executive level; effective and accurate delivery to stakeholders; Regular clear and transparent communication
- Function Improvements - Consider and build upon opportunities to grow and further the function beyond current remit
- Experience in an Operational or Customer Management role in a technology-oriented enterprise environment
- QlikView, MIS, SQL, Oracle, SQL Server, Automation, Presentation skills
- Operational experience at a regional level in a complex/matrix organisation
- A general understanding of the IT environment and related technology applications
- Successful experience managing the product life cycle, developing programs and frameworks required for the design of metrics, analytical tools, reporting for the identification of best practices – Knowledge of ITIL best practices preferred; Prior experience of QlikView advantageous
- Prior experience in financial services preferred; Prior experience in applications development advantageous
- Role will require a proven ability to develop and manage relationships at all levels; demonstrated ability to coach and influence leadership in decision making; successful experience evaluating processes and standards from a strategic perspective; and effective people management
54
Applications Support Senior Analyst Resume Examples & Samples
- Work closely with second level support, development teams and the Commodities business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
- Knowledge on IT service management and project management
- Demonstrate ability to understand issues thoroughly and communicate them in a fashion that everyone can understand
- Unix, Autosys, Oracle, SQL, XML, AVS,Java,Perl skills are highly desirable
- Quantitative Analysis
- Familiarity with Capital Markets and Securities
- Basic understanding of Network Infra/TCP Stack
55
Applications Support Senior Analyst Resume Examples & Samples
- Providing leadership and direction on global process standards within the region
- Chairing Change Advisory Boards (CABs) for sector businesses
- Maintaining a Forward Schedule of Change for clients
- Managing and prioritizing change conflicts in terms of change scheduling
- Managing sensitive change freezes in-line with Citi business priorities
- Communicating process changes and updates to the businesses in the region
- Scrutiny of high priority and/or high risk changes
- Carrying out Post Implementation Reviews (PIRs) of changes
- Identifying and defining standard changes and acting as the formal approval of those within a given sector
- On-going review of risk management strategies within the region with respect to change management
- Providing information, and where appropriate, training on process and the service management tool
- Demonstrable continual process and service improvement
- Working experience in IT Operations, and 2 years within a change management background
- Ability to interact with sub-ordinates, peers and senior management in a constructive and business-focused way
- Demonstrable ability to multi-task and prioritize effectively
- Good command of spoken and written English
- ITIL Foundation Certified
- Experience of establishing a new ITIL process within an organization, including successful stakeholder management experience
- Educated to university degree level
- Project Management certification and/or proven track record
- Experience dealing with infrequent requests from auditors and regulators
56
Applications Support Senior Analyst Resume Examples & Samples
- Strong AS400/UNIX/Linux/Windows
- Scheduled batch monitoring using tools like Autosys and JOBSCDE
- Strong working knowledge of Equity Derivative or Futures back-office function and Book & records systems – SUNGARD/FIS GMI
- Knowledge of Clearing systems in Equity Derivative or Futures business unit – SUNGARD/FIS Clearvision (preferred)
- Back-office functional knowledge
- Futures Risk and/or Clearing systems experience
- Knowledge of Trading and/or Risk systems experience – specifically Fidessa trading (Preferred)
- Front-office Operations functional knowledge
57
Applications Support Senior Analyst Resume Examples & Samples
- To manage Middlie office and PFS offshore support team base in Pune, India
- To provide support for all issues that are software related and for all business issues to Middle Office and PFS users
- To be the point of contact between the Middle Office users and development teams
- The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
- Experience in managing the support team (size of 5-6)
- Experience of 1st and 2nd Line support of Equity Middle Office applications
- Unix/Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions)
- Sybase SQL knowledge and practical usage. (Able to create adhoc SQL queries)
- Experience of tech problem solving in a pressurized environment
- Strong team player
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Applications Support Senior Analyst Resume Examples & Samples
- Start of Day System Checks
- Rapid diagnosis of production problems and escalation to appropriate teams in a clear and timely fashion
- Interfacing directly with the traders to meet their needs, (user training; issue troubleshooting; client relationship and feedback)
- Coordinating deployments to UA and Production environments with partnering IT teams (release/change management)
- Writing scripts to automate Start of Day checks and general housekeeping
- 60% investigations and service requests, 30% system maintenance and deployments and 10% user training
- The ideal candidate will be balanced: - evenly with IT, Business, Project, Client facing experience and skills
- Excellent communications skills are a pre-requisite as the clients are traders and thus expect a premium level of service and understanding of the business, products and markets – together with a good appreciation of a Trader mindset
- Demonstrated ability to learn new business concepts and technologies quickly
- Batch support experience is desirable
- Market-View and ECN Trading
- Strong academic record, ideally with a good IT degree
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Applications Support Senior Analyst Resume Examples & Samples
- Creating and maintaining solution documentation
- Must be able to lead the team independently and act as a team player
- Supporting existing processes and recommend for change requirements as part of a structured change control process
- Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required
- Working within project planning constraints, communicating any identified project risks and issues to the Support Manager accordingly
- Should be able to front-end client communications
- To track all the reported incidents and problems to closure within the SLA parameter
- Knowledge in Monitoring/Configuring ITRS Monitoring Tool Geneos
- Good communication skills with the ability to present technical details to a non-technical audience
