Support Senior Analyst Resume Samples
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Support Senior Analyst Resume Samples
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HL
H Ledner
Hubert
Ledner
84646 Russel Hill
Phoenix
AZ
+1 (555) 178 0236
84646 Russel Hill
Phoenix
AZ
Phone
p
+1 (555) 178 0236
Experience
Experience
Philadelphia, PA
Infra Tech Support Senior Analyst
Philadelphia, PA
Wilderman, Ullrich and Cole
Philadelphia, PA
Infra Tech Support Senior Analyst
- Technician will also be keeping track of their work in Remedy ServiceNow to log all of their work
- Work closely with other Accenture offices, leads and recruiters to ensure a smooth and accurate transaction
- Performing Administrative tasks
- General Desktop & Network Support
- Working in the Information Security Team
- Network Troubleshooting & Installations
- Receive new laptops into FNMS Asset Tracking software, image, and test/configure for new hire employees
Philadelphia, PA
Accenture Collections Support Senior Analyst
Philadelphia, PA
Bergstrom, Reilly and Hauck
Philadelphia, PA
Accenture Collections Support Senior Analyst
- Career development activities for team members including performance management, informal feedback, training, motivation
- Work closely with other Supervisors to ensure consistency of approach, and cross team working
- Lead, motivate and develop the team, ensuring their performance is effective
- Coaching team members and peers to provide direction and advice
- One Global Network
- Manage to agreed headcount and ensure effective use of resources to maximize productivity
- Ensure team are working according to and maintaining Processes
present
Detroit, MI
Client Field Desktop Support Senior Analyst
Detroit, MI
Prosacco LLC
present
Detroit, MI
Client Field Desktop Support Senior Analyst
present
- Works with the service management and delivery manger team for continuous improvement
- Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
- Performs preventive maintenance, test and repair of equipment
- Provide cross training and knowledge transfer amongst team members
- Ticket management assigned to Resolution Teams; ensuring that all cases are closed within Service Level Agreements
- Prepares schedules and balances work load for the team
- Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Education
Education
Bachelor’s Degree in Skill
Bachelor’s Degree in Skill
The University of Alabama
Bachelor’s Degree in Skill
Skills
Skills
- Basic knowledge of .Net Web Applications, DB concepts & SQL
- Excellent Team player
- Should be able to take instructions and execute them within SLAs
- Ability to deploy the Application on IIS server
- Excellent communication Skills
- Conceptual knowledge of distributed systems architecture, Networking & Windows IT skills
- Sound Analytical and Problem Solving Skills
- Prior experience in Application Support
- Exposure to any ticketing tool
- Should be open to work in shifts and over weekends
15 Support Senior Analyst resume templates
Read our complete resume writing guides
1
Application Management\support Senior Analyst Resume Examples & Samples
- Provide level 2 production support which includes logging and resolution of various technical and business incidents
- Monitor application processes for smooth operation and business continuity
- Liaise with application development teams for any releases and ensure the smooth implementation in production environment
- P articipate in various initiatives like disaster recovery planning and tests
- P articipate in the application performance and capacity improvements
- Analyze the production support data and suggesting improvements for operational efficiency
- Update necessary documents for the resolutions, test plans and results
2
Management Support Senior Analyst Resume Examples & Samples
- Takes a broad perspective to problems and identifies new, less obvious solutions
- Completes work with a limited degree of supervision
- Understands the importance of confidentiality when working with sensitive informationGood computer proficiency with ability to learn new online tools/systems quickly
- Experience with and confidence in Microsoft Suite products (Word, Outlook, Excel, PowerPoint, etc)
- 5-8 years administrative and operational support of a senior management or senior leader
- Strong business communication skills to include writing, preparing presentations and computer skills
- Quick leaner who can translate business strategy into clear and effective communications for various audiences, draft communication plans for various business meeting initiatives/policy changes, and liaise with professionals/business leaders across the organization
- Previous experience in an operations or executive administration position supporting senior leader or leaders
- Proficiency with Microsoft Office Suite, including PowerPoint
3
z Filled Data Support Senior Analyst Resume Examples & Samples
- Experience working in the Prime Brokerage risk arena with understanding of key measures
- At least 2 years experience as a manager
- Demonstrated problem solving and analysis abilities
- Ability to establish and maintain relationships and partnerships with LOB and Margin Operations
- Strong office suite skills, including Excel, Word, and Access.Strong communication skills both written and oral
- Good presentation skills both written and oral
- At least 3 years applicable experience
- Experience with PB front office and risk systems
4
Data Support Senior Analyst Resume Examples & Samples
- Knowledge of Global Markets Processes and Systems
- Knowledge of financial products (Equity, Derivatives)
- Strong analytical skills; problem solving (error detection, root cause analysis, error correction), conceptual, analytical, and decision making skills
- Requirements analysis, process design engineering and data architecture skills
- Advanced Excel, Access or SQL skills. Ability to extract and profile data and work in database environments
- Strong interpersonal and presentation skills with the ability to liaise effectively with business partners and across Lines of Business
- Attention to detail and ability to juggle multiple conflicting priorities
- Experience supporting trading desk / middle office Project Management is desirable
- Knowledge of market data products and services provided by major market data vendors such as Bloomberg, Reuters, Markit, etc
- Knowledge of data quality and metadata management tools such as Informatica
- Knowedge of market risk methodology, reporting and risk systems
5
SAP Basis Support, Senior Analyst Resume Examples & Samples
- Development and integration of the ISAE3402 processes and the control set with COBIT/ITIL
- SOD Project implementation
- Project management for SAP Basis Projects (SOD/ISAE3402)
- SAP System Landscape optimization
- Completion of university degree in business Informatics or comparable education
- SAP Certification/ Server Administration (Windows/Linux)
- 3 to less than 5 years of work related experience
- High performance and organizational skills, assertiveness, willingness and ability to acquire new skills
- Analytical, flexible and reliable approach in the day by day business
- Able to commnicate in (English & German) Language (listening, writing, speaking)
6
Management Support Senior Analyst Resume Examples & Samples
- 1 year of VersionOne Administration and Analytics Reporting
- 5 years of data analysis/reporting
- Requires in-depth knowledge and expertise
- Advanced user of MS Office applications with proficiency in Excel and SharePoint
- Works independently; receives minimal guidance
7
Management Support Senior Analyst Resume Examples & Samples
- Define, develop, and implement dashboards, reports, and data sets based on design requirements
- Support existing interactive reporting and dashboard applications/solutions and making enhancements as needed
- Quickly assess and demonstrate understanding of business needs and translate into technology solutions
- Responsible for improving and adhering to documentation and development standards
- Provide clear/concise communication with stakeholders and team members regarding application design/ functionality components, application issues, and project status/completions times
- Build, leverage, and maintain effective relationships within the business and technical teams
- Learning new tools, models, and processes as they are introduced
- Experience in reporting or analytic tools (Qlikview, Spotfire, Tableau, SSRS, etc)
- Analytics or Data Mining experience
- Industry experience (financial services, procurement services, healthcare, government, communications, transportation, and/or high tech industries)
- Desired Personal Characteristics
- Operates from a perspective of truly caring about our clients and wanting to bring value to their organization
- Detail-oriented, results driven, inquisitive nature
- Proven ability to roll up your sleeves and make a contribution quickly
- Self-motivated, positive, and possesses a “Can Do” attitude
8
FRO Genesis Support Senior Analyst Resume Examples & Samples
- Acting as SME to ensure system and business activities are aligned
- Track , monitor , escalate pending issues
- 5 to 7 years
- 3+ in similar role
9
Management Support Senior Analyst Versionone Experience a Plus Resume Examples & Samples
- Bachelor’s Degree or equivalent experience required
- VersionOne experience a PLUS
- Uses best practices and knowledge of business issues to improve services
10
Rohq-rss Asia-risk Systems Support Senior Analyst Resume Examples & Samples
- User support - daily management of the User Support Team, ensuring a high level of support is provided to the users of the risk systems globally
- Supervision of User Supports Support tasks
- Provide day-to-day supervision and assistance to the helpdesk staff, assisting with prioritization as required
- Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes stipulated in the service level agreement
- Escalation of unresolved queries related to data integrity issues and data requests
- Management of updates to the global Risk Systems Support Website, one of the primary interfaces with the end users of the risk systems
- Maintenance and periodic review of process documentation
- Provide subject matter expertise for the support for the risk systems
- Attend scheduled user group meetings
- Coordinate transition of support for new systems to be supported by RSS
- Work with our business partners to ensure that suh transitions are seamless
- Over 3 years of experience in the business preferably in Risk Management or Credit Administration Area
- Subject matter expert in Risk systems supported
- Ability to collaborate with others and effectively build business relationships with all levels of staff in the countries and in the Risk Mgmt area
- Proactive / high level of energy
- Team player and facilitator
- Competence in Microsoft Office (MS Word, Excel, PowerPoint, Outlook, etc.)
- Competence in database application (Access, iSQL, and Hyperion)
11
Commercial Bank-credit Support Senior Analyst Resume Examples & Samples
- Appraisals are required as a normal course of annual review for specific loans. This role will perform analysis, order, tracking, receipt and follow up for appraisals required, ordered and received for the PM teams. This position provides an opportunity for a self-starter to "own" this function. We are seeking someone who has the ability and desire to work independently with guidance as needed
- Loan review assignment is a process to ensure just-in-time assignment of spreading approval and loan review across all available resources on a daily basis, including load balancing, re-assignment, reporting and changes to assignments as needed for effective business processing during the annual loan review cycle. This individual will be the central assigner for the department and central point person for communication with load balancing processes between the team, our vendor and the leadership within PM
- Supporting various business initiatives includes coordinating and tracking process improvements, controls and exception reporting, contributing to quality and efficiency across the teams and within the organization
- Other accountabilities in addition to the above may include functioning as a customer service representative for the PM team. This person may create letters, research clarifications during the spreading of loan data process and reach out to customers to verify information
- Review reports, determine appraisal needs, research, order, and monitor and track all appraisals requested during the annual review process
- Maintain database of all appraisal activity for loans within the review process
- Interface with the centralized appraisal execution team for all orders processed on behalf of the PM team
- Receive, attach, and enter data from appraisals received as requested
- Work with a focus on increasing efficiency and reducing process times within PM for the appraisal process
- Process daily and weekly loan review and spread assignments within the Loan Assignment process for PM
- Serve as the primary contact for all individuals involved in the appraisal and loan assignment processes
- Organize, direct and track the activities of various initiatives
- Effectively communicate the status of initiatives and escalate issues as appropriate
- 1-2+ years of job related experience in a commercial real estate banking environment is preferred
- Ability to efficiently manage multiple tasks and initiatives in various stages concurrently
- Ability to quickly create partnerships with subject matter experts
- Strong skills utilizing Microsoft Office products (Word, Excel and PowerPoint)
- Outstanding customer service skills
12
Data Support Senior Analyst Resume Examples & Samples
- Advanced degree in a STEM field preferred
- Past experience and knowledge of market risk across various products preferred such as interest rates, commodities, currencies, etc…
- Candidate must have strong background in statistics or econometrics (GARCH model, stochastic models, etc…)
- Proficiency in C++, python (preferred)
- Independent thinker who is able to prioritize work load
- Able to work cross-functionally
- Excellent communication skills (verbal and written)
13
Data Support Senior Analyst Resume Examples & Samples
- 3+ years' experience in data management and governance
- Experience working on metadata, data lineage
- Understands data modeling, data mining, technology tools
- SQL skills required
- Demonstrated ability to multi-task in a dynamic, fast-paced environment and garner consensus from multiple partners
- Proven ability to work with technical and non-technical business teams
- Excellent desktop technology skills including Microsoft Office tools Desired Skills
- Understanding of data architecture
14
Business Systems Support Senior Analyst Resume Examples & Samples
- Coordination of IT projects
- Maintaining and upgrading current systems and enabling technologies including security
- Managing GBS reporting requests
- Interfacing with internal and external stakeholders
- Providing guidance for problems and questions
- 80%
- Bachelor's degree in Computer Science, Finance or Accounting
- 6 years’ experience from roles managing a variety of enabling technologies
- Good knowledge of ERP systems (strong preference for SAP and JDE)
- Experience of working in a shared service or large multinational company environment
15
Account Support Senior Analyst Resume Examples & Samples
- 5 years minimum experience in a customer support or support planning role
- 1-year minimum experience driving efficiencies in margin improvement within assigned accounts preferred
- 1-year minimum experience leading/managing a team in a customer services environment
- 1-year minimum experience with the sales contract negotiating process preferred
- Experience as NCR Territory Manager, Service Operations Manager or Account Support 1-2 a plus
16
Gfts Data Services Product Support Senior Analyst AVP Warsaw Resume Examples & Samples
- Ability to execute and validate test scripts in system integration testing (SIT), UAT testing, coordinate parallel production and obtain business sign-off for UAT and production environments
- Have well defined understanding of the business needs and requirements for clients (Compliance, Enterprise Risk, Finance, HR and Legal)
- Interact with clients via training and ongoing communications about the functionality of products and changes
- Operate GFTS Data Services products, such as Rules Harmony, Data Quality, Inquiry Framework, AutoWatch Plus
- Ensure client satisfaction, and address client issues with the appropriate product support manager, ensuring issue resolution, client notification to promote and enhance client satisfaction
- Ability to understand and interpret business logic and configure in SIT, UAT and Production
- Build logic, for clients, using key products, such as – Rules Harmony, Data Quality, Inquiry Framework or AutoWatch Plus
- 5 years’ experience in IT, Operations or Risk
- Bachelor’s Degree / Master’s in Engineering, Computer Science or CIS
- Over 3 years of experience in providing ongoing business support (techs, ops or risk) is a must
- Quick learner with a strong affinity for IT systems
- Experience in ID, Risk Management or Operations
- Excellent problem solving skills are required
- Team player with very good communication skills, written/verbal skills
- Strong ability to interface with a large number of teams, clients within a complex organization
- Ability to work with the Business and Technology teams to deploy technology solutions
- Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverables
- Ability to prioritize and manage work load efficiently and flexible to react to changing priorities
- Ability to deliver high quality work under pressure
- General knowledge of banking and banking products
- Experience in Application Development, Business Intelligence and Database technologies is a plus
- Strong knowledge of data security
17
Client Field Desktop Support Senior Analyst Resume Examples & Samples
- The Level 2 Technical Support Analyst will provide first and second line technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues
- Assigns tickets to resolutions team and ensuring accuracy of all aspects ticket assignment for the team
- Prepares schedules and balances work load for the team
- Ticket management assigned to Resolution Teams; ensuring that all cases are closed within Service Level Agreements
- Propose and implement improvements and maintain team quality metrics at the required level
- Acts as a point of contact for both technical and non-technical customer escalations
- Assists Service Desk Manager and other Team Leaders with Problem Management by using analytical skills to monitor trends and report on team quality metrics
- Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction
- Works effectively and efficiently under time constraints and high stress/pressure environments
18
Rohq-cto-production Support Senior Analyst Resume Examples & Samples
- Investigate technical issues in production environment
- Monitor application health
- Maintain batch job schedule and alter batch schedules to accommodate production activity or green-zones (i.e.: app upgrades)
- Work with DBAs and application team to troubleshoot long running queries and implement query optimization as needed
- Environment refresh coordination
- File transmission setup – inbound and outbound
- Coordination of activities between the regional teams, to ensure fluidity in carrying out tasks
- Unix experience is required
- 5 years or more Financial and/or regulatory reporting experience from either Finance or Operations standpoint preferred
- Willing to work flexible hours
19
Business Systems Support Senior Analyst Resume Examples & Samples
- Strong knowledge of MS Office
- A demonstrated ability to work as part of a cross functional team
- Ability to solve problems and think creatively – capacity to provide pragmatic solutions and have the drive to see these through to a successful conclusion
- Ability to handle change effectively and deal with ambiguity
- Known complexities in relation to enabling technologies and ERP systems
- Determine enhancements to processes and implement them while maintaining strong internal control
20
Data Support Senior Analyst Resume Examples & Samples
- Help define and provide governance for Market Risk’s data management routines
- Provide governance for Market Risk’s data management Standards Adherence Plan
- Help establish Market Risk’s data management scope of work based on data management priorities for Market Risk in partnership with appropriate risk partner(s) and any downstream businesses
- Provide governance for the Market Risk’s status on key data management activities to include data quality, initiatives, data provisioning, etc
- Provide governance for the process to identify and recommend data management activities requiring funding and resources
- Provide governance to integrate activities into base and/or initiative plans and processes as appropriate for Market Risk
- Provide governance for established controls and monitoring to reasonably ensure the delivery of quality data to data consumers within agreed upon specifications and KBE data quality control requirements, which would be leveraging a risk-based prioritization approach for implementation
- Serve as a central escalation point for data related risks and issues for Market Risk and for cross businesses
- Participate and provide accountability and business governance for data registration
- Provide governance for and establish the process to associate physical data elements to key business elements in the data domain models
- Establish the process to define and manage key business elements and their assignment to data domain models
- Establish the process to define and manage Market Risk’s data provisioning strategy
- College degree or related experience
- Solid understanding of market risk, data management, and data governance
- Familiarity with audit and regulatory exams
21
Accenture Collections Support Senior Analyst Resume Examples & Samples
- Ensure you and your team meet or exceed relevant performance measures and objectives
- Lead, motivate and develop the team, ensuring their performance is effective
- Responsible for motivation encouragement of individual and team development
- Ensure you and your team actively support Accenture Company values
- Client Value Creation
- Best People
- Respect for the Individual
- Stewardship
- One Global Network
- Ensure you and you team actively demonstrate client and customer focus
- Develop team members to achieve highest potential and aspirations
- Coaching team members and peers to provide direction and advice
- Production of accurate and timely reporting
- Identify improvement areas and drive appropriate changes
- Manage to agreed headcount and ensure effective use of resources to maximize productivity
- Draft resource plans to incorporate holiday and sickness. Maintain holiday and sick leave records
- Participate in the recruitment of new Team Members
- Work closely with other Supervisors to ensure consistency of approach, and cross team working
- Ensure team are working according to and maintaining Processes
- Provide active support to all relevant unit activities
- Support Cash and Debt activities
- Support the Credit Manager, as required
- Promote Health and Safety Awareness
- Career development activities for team members including performance management, informal feedback, training, motivation
- Completion of assigned tasks/reports within agreed deadlines and quality
- Co-operation on additional critical tasks for the unit (e.g. audit, internal audit etc.) according the decision of the Line Supervisor
- Develops appropriate client relationship
- Develops a good relation within the team and share experience
- Takes responsibility for own professional development and growth
- PC Skills (MS Office, ERP preferred)
- Accounting Principles Awareness
- Cash Collections Experience
- People Management Skills
22
Deal Execution Support Senior Analyst Resume Examples & Samples
- Driving the adoption and implementation of sales programs, initiatives and tools to improve sales performance
- Be an individual contributor as a part of a team, with a focused scope of work
- Provide support on the deal team to the Bid Manager, Deal Shaper, Sales Lead and/or Negotiator
- Help in the coordination of activities, ensuring integration across team
- Assist in development and execution of sales growth strategy
- Willingness to travel up to 100% on an as needed basis
- Bachelor’s degree with a business related major
- Minimum 2 years’ experience in a professional environment
- Strong multitasking, project management and analytical capabilities
- Good financial acumen, financial analysis and diagnosis skills
- Proven success contributing to a team-oriented environment
- Owns team coordination, calls, locations of work, sharepoint, and all productivity techniques
- Makes sure we do not reinvent the wheel by pulling in best practices from other pursuits
- Works with Client Account Lead and Sales Capture Lead to understand the strategic direction set by senior management as it relates to team goals
- Determines methods and procedures on new assignments with guidance
- Ability to work on smaller deals in a more independent fashion, work with leads in a particular service or offering or work with client in responding to an rfp
- Ability to remain adaptable and help to structure role in an ambiguous environment
- Responsible for preparing materials, developing statement of work, pricing and writing of collateral materials
23
Local Technology Support Senior Analyst Resume Examples & Samples
- To work in the Technology Support Local (TS:L) team in maintaining day to day services
- To be involved with incident and problem management (IPMT) activities and act as incident/problem manager as required
- To be involved in the escalation and other key support processes
- To be involved in capacity planning for Accenture network infrastructure ensuring that it meets business needs
- To provide input into all required reports both scheduled and ad-hoc
- To provide input and work on continuous service improvement programs that focus on possible cost reductions, new opportunities and services
- To work on projects and implementations of new services as required
- To ensure that all work carried out conforms to TS:L change program
- To ensure that all network infrastructure equipment is asset tracked and records kept up to date
- To ensure that Remedy is used and ISDM best practices maintained
- Other appropriate duties as required
- Experience in data networking technologies or operational networking role
- Excellent workstation related problem analysis and problem solving abilities
- Knowledge of ITSM Remedy or other incident management tool
- Exposure to an asset management tracking tool
- Exposure to a data backup solution
- In depth Customer IT Support experience (preferably in a high profile, mission critical environment)
- A foundation accreditation or a good understanding of IT Infrastructure Library (ITIL) version 3.0 would be of benefit but is not required
- A demonstrated product and environment understanding is essential. The occupant will have excellent problem analysis and problem solving abilities
- Communication skills of a high standard with the ability to interact with people of all levels within Accenture
- A keen interest in technological innovations
- The ability to work on own initiative either independently or as part of a team
- Polished Customer Management skills (with experience of working with customers and stakeholders in high pressure environments)
- Able to command the respect of individuals at all levels within Accenture
- A quick thinker with a ‘can do’ attitude and aptitude for creativity
- Confident, determined self-starter
- Good financial aptitude
- Good organisation skills
- Strong team builder, team player and matrix worker
- Cisco Certification to CCNA preferred; CCNP or CCNP Voice would be an advantage
- Thorough knowledge and experience of Windows (e.g. Win7, Server 2008, Server 2012), iOS and OSX operating systems
- Knowledge of laptop, desktop and printer hardware fundamentals
- Basic configuration knowledge of smart phones across the three most popular platforms (iOS, Android & Windows)
- Hands on experience of installing/configuring/ replacing network hardware components
- A good knowledge and experience of LAN/WAN protocols, technology, networking principles (for example VLANs, DHCP, DNS, routing, TCP, UDP protocols)
- A good knowledge and experience of IP Telephony & Contact Centre technologies
24
Physician Support Senior Analyst Resume Examples & Samples
- Install and support both hardware and software components for user groups
- Resolve customer hardware, software and application issues
- Engage users to determine their potential future business requirements
- Support, install, and maintain personal computers, operating systems, software, and related IT peripherals
- Provide positive customer experience with each customer interaction
25
Assistant VP-microsoft Access Support Senior Analyst Resume Examples & Samples
- Produce metrics and reports for various levels of management
- Perform ad hoc and scheduled data pulls from the Case Management Tool using SQL
- Combine data from various systems as needed to produce daily, weekly and monthly reporting for management and business
- Design and maintain Access databases that support Americas FIU processes and reporting
- Maintain necessary documentation for databases and reporting
- Clearly communicate and escalate issues to management as needed
- Support key MIS initiatives and deliverables requested of the team
- Cross-train as backup on MIS investigation reporting
- 5 years’ experience in process analysis, metrics and project management required
- Experience working in a global environment a plus
- Proficiency in Microsoft Office products, including advanced proficiency in Excel & Access
26
AEE Dalian ASG & UKI & Gallia Scheduling Support Senior Analyst Resume Examples & Samples
- Subject Matter Expert of team key processes, being responsible for processes updates, FAQ, and process improvement; coaching and supervising team analysts and assistants with their daily operation and answering their queries
- First layer supervisor, closely monitor daily service requests, organizing day to day quality service delivery, train up new joiners, perform quality check, ensure consistent performance
- Work Requirements
27
Support Senior Analyst Resume Examples & Samples
- Basic knowledge of .Net Web Applications, DB concepts & SQL
- Ability to deploy the Application on IIS server
- Exposure to any ticketing tool
- Prior experience in Application Support
- Sound Analytical and Problem Solving Skills
- Conceptual knowledge of distributed systems architecture, Networking & Windows IT skills
- Excellent Team player
- Should be able to take instructions and execute them within SLAs
- Should be open to work in shifts and over weekends
- Provide L2 support
- Providing resolution to Incidents within given SLAs
- Interact with internal/external teams for troubleshooting the issues
- Search Logs in windows event, check DB & Server to trouble shoot the issues
- Work with Onshore Manager & Incident management team
- Issue analysis, Identification of bug and the workaround
- Response to functional queries
- Understanding & analysis of user requirement for minor enhancements
- Mentoring junior team members and helping senior team members
28
Infra Tech Support Senior Analyst Resume Examples & Samples
- Working in the Information Security Team
- General Desktop & Network Support
- Microsoft Support
- Window OS installations
- Server Installations
- Network Troubleshooting & Installations
- Formatting of Accenture Hardware following pre-set Accenture standards
- Performing Administrative tasks
- Relevant academic qualification
- 1-6 years work experience
- Vmware
29
Infra Tech Support Senior Analyst Resume Examples & Samples
- Minimum of 1 years of experience in customer service role
- Minimum of 2 years of experience with Windows 10
- Minimum of 1 years of experience with OneDrive Hardware/Software configuration
- Desire to work in an information systems environment
30
Client Field Desktop Support Senior Analyst Resume Examples & Samples
- Works with the service management and delivery manger team for continuous improvement
- Necessary to provide timely customer support to Clinical and Business users
- Provide handheld and project support as assigned and, when required, works autonomously typically dealing with "tickets" independently
- Implement and utilize remote tools
31
Sonicwall Enterprise Tech Support Senior Analyst Resume Examples & Samples
- Take ownership of technically complex customer reported issues from web and phone sources and work closely with the customer until it is completely and satisfactorily resolved
- Work with senior support engineers, Technical Support members, Management, Engineering and other cross functional teams
- Availability and flexibility in regards to hours worked with overall coverage for North American technical support to include weekends on a rotational / requirement basis
- Work with team leadership to help compile data for Engineering focused on improving the product quality and reliability
- Ensure that the work performed meets the quality standards within acceptable service level agreements and customer commitments
- Work closely with the Engineering and Product Marketing teams on new technology introductions and remain technically competent with all products
- Work closely with Engineering to resolve escalated Software and Hardware issues to ensure quality products for our customers
32
Sonicwall Enterprise Tech Support Senior Analyst Resume Examples & Samples
- Receive technically complex customer reported issues and work closely with the customer until it is completely resolved
- Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams as needed
- Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on these setups
- Ensure that the work performed meets the performance and quality within acceptable business standard performance measurements and meets the customer commitments
33
RES Quality & Risk Support Senior Analyst Resume Examples & Samples
- Proven experience working remotely with virtual guidance/supervision
- Ability to support multiple differing concurrent activities
- Proven effective communication skills – both written and verbal
- Very thorough in data management and execution of process / procedure details
- Good excel and reporting skills
- Understanding of Accenture’s Quality Programs
- Understanding of Accenture’s Financial Management Programs, including Execution EAC and Solution Contingency Management
- Understanding of Quality’s involvement in the Opportunity and Delivery lifecycle
- Experience coaching / supporting teams to implement internal processes and policies
34
AEE Dalian NA Latam Scheduling Support Senior Analyst Resume Examples & Samples
- Driving business transitions when there are new business opportunities
- 4+ Years related work experience
- Understanding of general HR policies, procedures and current best practice
35
Production Services Support Senior Analyst Resume Examples & Samples
- Ensure seamless and continual 24x6 global support for Markets applications
- Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
- Carry out final stage testing and vendor version upgrades
- Identify and implement minimum standards for critical support functions (e.g. runbooks, monitoring, onsite/call-out support)
- Ensure the appropriate level of control and management is applied to the Markets production environment
- Focus on maturing the support functions and improving resilience of internal and external applications used by EMEA Markets
- Ensure systems delivered to production environments meet enterprise quality requirements
- Seek opportunities to increase the quality of technology service delivered to the business
- Pro-actively prepare for planned maintenance over weekends, DR exercise and all major roll-outs
- Establish recovery scenarios and run recovery tests with critical support teams (e.g. recover corrupted database, re-run a batch or file extract)
- Develop and maintain service-level agreements with business IT teams
36
AEE Dalian ANZ Scheduling Support Senior Analyst Resume Examples & Samples
- Champion delivery excellence initiatives; regularly share and organize process/policy study workshop
- Education: Undergraduate degree, preferably in Human Resources, or equivalent work experience
- Work Experience: 4+ Years related work experience
- Work Requirements: The incumbent will be based at the AEE in Dalian
37
Merchandise Support Senior Analyst Resume Examples & Samples
- Manages the workflow related to Item, Vendor, DC and Location and Master Data with minimal oversight
- Works closely with other functions (supply chain, merchandising, store operations, accounting, vendors, technology etc.) independently as needed to resolve questions. Escalates issues as needed to provide resolution in a timely manner and provides recommendations to internal and external partners to resolve issues
- Assist with the governance and quality assurance of data elements by monitoring systems and reports, proposing system and/or process enhancements and participating in testing
- Participates in Master Data related projects, and performs other duties as assigned
- Serves as a consultant for the business to improve data accuracy and business process efficiency through the coordination of people, process and systems. Provides recommendations to internal and external partners to resolve issues and address concerns
- Understanding of Master Data business processes and systems with business knowledge of at least two the following skills: Item Master Data, Domestic Vendor Master Data, Import Vendor Master Data, Location Master, Reporting and Analysis, Process Design or Project Management
- Ability to solve complex problems independently and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to work collaboratively with internal and external customers independently to represent the department on resolution of daily work flow issues
- Advanced experience with Microsoft Office including Access, Word, and Excel, including formulas, reporting, and analysis
- Advanced experience with 1010 Data, including ability to build queries, reports, and analysis
- Aldata GOLD experience a plus
- Capable of analyzing predefined and adhoc reports, performing error resolution as needed, and making business decisions independently
- Self-motivated, team player with the ability to prioritize workload independently to complete tasks
- Training and system testing experience required
- Assist, mentor and train lower level Analysts within the Department
- Must be a team player and customer service driven
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Data Support Senior Analyst Resume Examples & Samples
- Must have Bachelor’s Degree
- Have prior Audit, Compliance or Risk experiences and understanding controls and data management standards
- Demonstrated ability to work in a fast paced, deadline driven environment
- Strong Microsoft office skills (Excel, PowerPoint). Comfortable working with V-lookups and pivot tables
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Data Support Senior Analyst Resume Examples & Samples
- Enterprise Data Management (EDM) compliance activities – assessment of compliance and driving out plans to close identified gaps across all EDM Standards
- Data Dictionary – establishment of target state environment including governance, oversight and maintenance
- Data Quality Reporting and Dashboards – creation and maintenance of data quality reporting; monitoring health of Wholesale Credit data and driving improvements and remediation efforts, where applicable
- Data Sourcing/Provisioning – establishment of required governance and oversight for data sourcing and provisioning
- Metadata Management – support metadata management and adherence for Global Banking based on enterprise and GB-specific requirements
- 3+ years experience in data management
- Proven ability to balance strategic and tactical initiatives
- Proven ability to work with technical and non technical business teams
- Process design and extensive data analysis skills and basic SQL skills
- Strong Microsoft Office Suite (Excel, Powerpoint, Visio, etc) experience and general understanding of data relationships
- 5+ years of experience in financial services in business analyst or delivery-based role
- Bachelor’s degree or equivalent work experience
- Experience working in Wholesale Credit Processes and/or Operations
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Local Support Senior Analyst Resume Examples & Samples
- Working knowledge of supporting Microsoft Windows operating systems (7 & 10) environment
- Working knowledge and hardware troubleshooting experience of laptop/desktop environments
- Working knowledge and troubleshooting of the Microsoft Office environment
- Good working knowledge of general technical troubleshooting skills
- Deployment and troubleshooting knowledge of Apple operating systems
- Proficient in the use of Microsoft Office products to the following levels
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Business Intelligence Support Senior Analyst Resume Examples & Samples
- Conceptual clarity and understanding of the intent of key policies and initiatives of the organization, and ability to translate those into decision support analysis and meaningful business reports
- Prerequisite Degree in Business Studies or Finance or a related professional qualification; MBA Preferred
- Minimum 3-5 years working experience in Finance or Business Analysis related job scope, preferably in an MNC and from the IT industry
- Ability to deal with ambiguity and work effectively in an unstructured environment
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Business Intelligence Support Senior Analyst Resume Examples & Samples
- Play a key role in business planning and analysis, recommending strategic initiatives and provide business support to Channel GMs
- Actively participate and lead discussions in existing processes, especially those Channel and partner facing process issues, and drive the changes for process optimization
- Strong partnership with the broader back end supporting functions on project execution
- Work with cross-functional teams to monitor and conduct ongoing Channel account mapping process, identify potential process and system gaps, and highlight the issues to business owner as well as management
- Maintain partner account mapping, attributes and hierarchy up to date, and ensure system/program alignment
- Perform account related analysis, and highlight issues and trending to management
- Support Channel projects and initiatives, and perform other duties as required
- Keep up to date with Channel reporting requirements, as well as program and sales comp developments, and translating knowledge to execution
- Prerequisite Degree in Business Studies, Finance or a related professional qualification; MBA Preferred
- Minimum 3-5 years working experience in Sales Ops or Business Analysis related job scope preferably in an MNC and IT industry
- Attention to detail plus good administrative, multi-tasking and prioritizing skills
- Possess data analytical skills with strong business acumen
- Ability to deal with ambiguity and work effectively in uncertain situations
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Local Technology Support Senior Analyst Resume Examples & Samples
- Thorough comprehensive working knowledge of Microsoft Windows operating systems (7 & 10) environment (Windows architecture to registry level)
- Technical troubleshooting skills
- Basic understanding of LAN/WAN networking principles and technologies
- Be proficient in the use of Microsoft Office products to the following levels
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App Support Senior Analyst Resume Examples & Samples
- Work with the application support team to resolve issues/tickets in a timely manner and track the progress of Requests to completion
- Ensure the status of the tickets is current in the tracking tool, including follow up requests from the client
- Processing of all Problem, Major and Standard Incident, and Change Requests
- Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system /data problems
- Interact with business users daily to decipher Finance terminology & ensure users receive assistance in understanding application’s logic / calculation processes in production
- Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods
- Responsible for system availability / stability within the production environment to agreed business levels
- Working with the Development team to understand design structure and up coming changes that require active support and to coordination/orchestrate the production runs for different internal and regulator provided scenarios
- Manage and review approved updates to all Support Knowledge Base documentation
- Track / Trend Application performance and Support issues for weekly and monthly reporting
- Chair or participate in scheduled Support Status Calls / Month-end / Major Incident calls as required
- Highly Effective Organization skills
- Strong Problem Solving skills
- Experience with Databases / SQL and writing scripts, database queries
- Knowledge of Ab-Initio ,Core Java [beneficial], Perl [beneficial], Cognos [beneficial] and Microstrategy [beneficial]
- Experience in a technical Support environment
- Advanced Autosys / Autowatch analysis and reporting skills
- A good academic background, with at least an under-graduate degree
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Multi Layer Authentication Support Senior Analyst Resume Examples & Samples
- Proven technical acumen and experience with the following will be necessary
- Technical expertise with RSA Authentication Manager and Adaptive Authentication or similar products
- Infrastructure experience with supporting on Linux platform
- Proven expertise implementing n-layer web tier applications
- Bachelors or degree in Information Technology, Cyber Security, Engineering or a related discipline
- Master degree OR a minimum of 5 years information technology experience preferred
- Actively communicates with management and tech leadership regarding any operational issues
- Effectively communicates project goals and schedules to team members and the business
- Positively influences immediate team members
- Provides mentoring to new employees to accelerate integration with team
- Ability to clearly communicate thoughts and ideas in both oral and written formats to a variety of audience levels
- Self-motivated and ability to prioritize and handle tasks with some supervision or questions in a fast paced environment
- Intermediate level proficiency with Microsoft Word, Excel, and Outlook
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Data Support Senior Analyst / Metadata Resume Examples & Samples
- Data lineage subject matter expertise providing consistent interpretation of data lineage requirements, consistent design of tools, templates and approach, and consistent execution for the capture of data lineage and data flows across all in scope applications, reports, and business processes
- Establishment of governance and oversight routines related to sustainment of data lineage
- Adherence to Enterprise Data Management Policy & Standard Data Quality Control requirements (including data testing)
- Relationship management with providers and consumers of Credit Risk as it relates to lineage requirements and results; and
- Provide support on the establishment and execution of a data lineage Quality Assurance program within Credit Risk
- 3+ years experience in one or more of the following: data management, data lineage, data controls, data mining, data quality rules, etc
- Demonstrated analytical and execution skills
- Strong oral and written communication skills. Must be able to transform complex concepts into simple and easy to understand presentations
- Must be highly motivated, proactive, and a self-starter
- Familiarity with credit risk and risk reporting processes, preferably across wholesale and retail data domains
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Data Support Senior Analyst / Data Controls Resume Examples & Samples
- 3+ years experience in one or more of the following: data management, data controls, data mining, data quality rules, etc
- Demonstrated success driving results through effective project management
- Excellent interpersonal skills with proven ability to influence and partner with teammates across functional and organizational boundaries
- Excellent desktop technology skills including Microsoft Office tools and SQL
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Data Support Senior Analyst Resume Examples & Samples
- Drive adoption, monitor compliance and sustain adherence to EDM standards
- Develop and execute end-to-end to schedule of activities related to adoption, remediation, sustainment, and testing across all dimensions of the EDM standards
- Provide subject matter expertise to guide business partners and report owners through the adoption and sustainment processes
- Perform quality control testing on artifacts submitted as evidence of compliance, ensuring the artifact is complete, appropriate, and consistent across Credit Risk
- Provide support on the execution of a Quality Assurance testing by internal and external groups
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Account Support Senior Analyst Resume Examples & Samples
- Demonstrated proficiencies with Microsoft Office Suite software
- Ability to work in a fast-paced environment and multi-task; Good time management and organizational skills
- Ability to identify and resolve issues with a sense of urgency
- Ability to work as part of a team or independently
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Fin Systems Support Senior Analyst Resume Examples & Samples
- Bachelor's Degree or equivalent with 6 to 8+ years relevant experience required
- Experience in ERP Solution Implementations and working with IT Support
- Strong Problem Solving Skills and the ability to pay close attention to detail
- Strong Communication and Organizational Skills, both written and oral
- Strong Mathematical and Computer Skills, including data manipulation
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SCF IPT Data Support Senior Analyst Resume Examples & Samples
- Graduate level education
- Knowledge and experience of GSK Supply Chain and inter-company profit systems and processes
- Expert level problem solving ability
- Ability to work across global GSK organisations
- Please see Basic Requirements
- “Resolving Agent” for Supply Chain Finance data issues, managed through the “Remedy” support tool. Accountable for delivering customer service performance in line with agreed Service Level Agreement (SLAs)
- Provide cross process expertise to drive increased level of IPT data understanding across the global users and data owners
- Performing ‘root cause analysis’ on data issues, e.g. Transfer Price, Standard and Net Cost issues and coordinating corrective actions across wider resolving agencies as required – e.g. GMS, LOC, BSC
- Identifying key data completeness and quality issues and initiating improvement projects in conjunction with the SCF Data Support Manager and SCF Global Process Owner (GPO) team to drive ‘right first time’ data creation
- Process ownership for providing accurate and periodic metrics for communication to key stakeholders measuring the accuracy and efficiency of the SCF Support model
- Maintain the IPT web page with new information for global users and customers of the IPT system
- To act as a point of escalation for SCF customer service and data issues
- Ownership of relevant SOPs and issue resolution documentation, ensuring materials are accurately maintained for SCF Data Support Model processes
- Capability Leadership for the Data Support Team, ensuring training materials are maintained, new team members are inducted effectively and knowledge sharing tools/forums are operated to build capability in the UK and Genpact Teams
- Ownership for larger scale data issues impacting high volume of materials and/or IPT Plants. Responsibility to develop clear project plans, provide communication to stakeholders (including “Service Alerts” as required) and produce periodic status updates to customers and stakeholders
- Accountable as the resolving agent for ‘end to end’ SCF data issues as part of the wider SCF customer support model, delivering service to defined SLAs
- Accountable for managing customer relationships with global users and data owners
- Accountability for identifying process improvement opportunities to drive improved ‘right first time’ data creation
- Leadership of Team Capability development and ownership for larger scale data issue resolution ‘projects’
- Manages customer relationships across the GSK Businesses and Corporate teams
- Play an important role in delivering our mission
- Be an essential part of diverse, global team
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Commercial Support Senior Analyst Bscoe Resume Examples & Samples
- Responsibilities in this role are to ensure support in the areas of forecasting planning and reporting within a given cluster. The areas covered are often complex in nature and require process expertise, in depth knowledge of worldwide procedures and detailed understanding of each area. Areas include
- This role is a key member of the BS COE team so applicants must be collaborative in style, open to change and always seeking to improve the way things are achieved
- Strong accounting background
- Knowledge of SAP, Excel, and ideally J&J systems
- Demonstrate honesty and ethical behavior in all areas of responsibility, and act as a role model for J&J Credo values
- Challenge status quo and process improvements approach
- Ability to thrive in a multi-cultural environment across all layers of the business
- Good communication skills with the ability to flex interpersonal style appropriate to different levels and stakeholders
- Strong influencer, independent thinking, and strong planning/prioritization are critical to success
- Passion for people development and talent management
- Experience of TM1 is not essential, but is preferred
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Business Intelligence Support Senior Analyst Resume Examples & Samples
- Play a key role in providing data support and analytical materials to strategy and planning manager to drive the business performance
- Understanding different source of raw data, standardize and merge them into single database
- Enhance and automate existing reporting and tool to be more users friendly. Reduce human touch points and value adds to business leader
- Maintenance on all sort of report and ensure high accuracy & meeting the report publish timeline which require effective liaison with sales and support team
- Be able to understand key metrics of the business and able to find the root cause of data error and solve it within given ETA
- BS/BA in IT, Computer Science, Information System and etc. Adding advantage if holding a MBA
- Advanced PC skills using Excel and PowerPoint are a must. Preferable with technical data manipulation skills using SQL Server, Tableau database or any BI Tools
- Fresh Graduates with strong academic results (CGPC > 3.5) are welcome to apply this position
- Possess strong logical and analytical skills
- Other attributes successful for the role include being results driven, proactive, customer focused and thrive in fast paced business environment
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IT Customer Support Senior Analyst Resume Examples & Samples
- Consults with business area management and staffs on the usage of end user computing systems and PC/Workstation based LAN software and hardware, systems security, recovery and back-up procedures
- Evaluates business problems and recommends vendor packages vis-à-vis needs, and implements required software
- Participates in the evaluation of new end user computing packages and equipment, implements and tests prototypes, applies installation quality assurance tests, assures consistency with standards
- Respond to the more complex problems escalated by the Customer Support staff pertaining to all application hardware and software products supported by the IT area
- Provides technical guidance and consults with vendors and the other systems support units to identify and resolve complex client problems
- Alerts clients and team members when a major problem is suspected
- Performs recovery testing to confirm availability of systems where outages have occurred
- Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction
- Participates in the analysis of client identified issues or problems, which may require changes to department procedures, standards or systems
- Evaluates effectiveness of new utilities and tools
- Performs related duties as assigned or requested
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AEE Dalian Global Groups Scheduling Support Senior Analyst Resume Examples & Samples
- Assisting team lead to control business quality and acting as first layer accountable for internal controls result, process outcomes (SLAs)
- Timely voice up any risk/suggestions in regards to people/operations to leads
- Strong project & time management skills including planning, execution and follow through
