Support Architect Resume Samples

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H Crist

Hosea

Crist

297 Zboncak Cape

Dallas

+1 (555) 699 2781

297 Zboncak Cape

Dallas

Phone

p +1 (555) 699 2781

Experience Experience

Philadelphia, PA

Support Architect

Philadelphia, PA

Quitzon-Bailey

Philadelphia, PA

Support Architect

Contributes to and influences business strategy by providing strategic feedback, decision and insight to executive management
Own trainings and workshops
Establishing a value based and focused engagement plan aligned to the business goads the customer has
Provide extended coverage
Work as functional expert in de-escalation and war rooms
4) Further Career Development Tasks
Improve Documentation

New York, NY

Support Engineer / Architect

New York, NY

Hermiston-Kihn

New York, NY

Support Engineer / Architect

You are familiar and hands-on with troubleshooting operational and performance issues, root cause analysis, performance optimization
You’ve worked on SAP NetWeaver PI/PO 7.1, 7.3 & 7.4 Java based and Dual Stack systems
You are familiar with SAP Solution Manager
You have performed cloud integration using PI/PO/HCI with on cloud systems like Successfactors, Cloud for Customers and Ariba
You have performed at least one end to end PI to PO migration project
Interface design and development in PI/PO
Willingness to travel worldwide for customer engagements

present

Philadelphia, PA

Sales Support, Solution Architect

Philadelphia, PA

Kilback-Langworth

present

Philadelphia, PA

Sales Support, Solution Architect

present

Assists in developing customer multi-generational plans wrt TCO, life cycle management, privacy & security and phased deployment
Provides customers with compelling demos
Working knowledge of customers’ technical landscape such as Epic, LIS, voice reporting, PACS, VNA and archival solutions
Contributes to the business case development and authors technical components of SOW, RFP / RFI / RFQ
Keeps up to date with new technology developments
Extensive set of tools to drive your career, such as a personal development budget, training and coaching
Healthy work-life balance

Education Education

Bachelor’s Degree in Computer Science

Rowan University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent customer / escalation management skills
Solid understanding of SAP products, technology, Support strategy and portfolio
Strong and broad Architect level understanding of SAP solutions and NetWeaver technology
Strong team player attitude
Strong stakeholder management skills
Proven ability to work well in a virtual and/or remote team environment
Clear and effective communication skills
Commitment to- and active participation in continuous improvement for SAP and for customer
Fluency in English
Project management experience incl hands-on planning and tracking

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15 Support Architect resume templates

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Senior Solution Architect Business Support Solutions Resume Examples & Samples

Responsible for analyzing, designing and developing commercially viable end-to-end technical solution for the customers based on their specifications and business needs
Responsible for short and long-term profitable business for Ericsson by being part of the engagement team to translate the customer needs, and technology opportunities into detailed technical offering, solutions and proposals
Accountable for customer-centric offerings, including re-use, based on complete Ericsson portfolio and 3PP
Customer Workshops, presentations and dialogs
Manage technical solution teams
Propose suitable 3PP with requirements for solution
Provide input into technical resource requirements
Responsible for the requirement management and change control during implementation
To make sure solution readiness including coordination of product customization and customer adaptation
Partner management from technical and business perspective. Make sure partner’s product or deliverable on time and meet solution requirements
Product Lifecycle Management (PLCM) of regional customer solutions and regionally sourced 3PP
Experience of Charging, Activation and Mediation
Extensive BSS operational experience in consulting or similar role either in telecom vendor, IT vendor, operator or consulting firm
A change management profile, track record from building a practice based knowledge organization where building people, skills and capabilities are central
Have a proven track record as e2e Solution Architect Project Accountable in at least 3 complex BSS and Delivery Implementations from start to finish
At least 7 years of experience in interaction with senior IT managers and C-level executives and facilitating clients in IT management settings for Business Support Solutions
Expertise in BSS business processes, frameworks and methodology, technical platform, applications and software
Experience and in depth understanding on the management and execution of projects for application development and migration for legacy IT system in Business Support Solutions
Drive sales at C-level by providing extensive experience and knowledge of customer operational setup and processes combined with understanding of technology use and the business impact in direct discussions with customers
ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions
LI-MA1

Database Architect & Application Support Resume Examples & Samples

Resourceful, responsible, flexible, able to work unsupervised and dedicated to quality of work
Skilled in Linux/Unix, Windows (LUW), z/OS, Mainframe
Proven DB2 replication setup and administration experience
Replication strategies - SQL Replication, Q-Rep, CDC, Event Publishing
Knowledge of MQ in setting up Queues for Replication
Knowledge of Teradata
Perform Root Cause Analysis for outages/incidents
Participate in new software/tools POCs
Support High Availability & Disaster Recovery Solutions
Experience with other RDBM systems such as SQL Server, MySQL and MSSQL
Experience with open source ETL and DB tools
Experience with Data Transformation Tools
Very good communication skills. Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (team members, stakeholders, senior management etc.)

Solution Architect to Business Support Systems Resume Examples & Samples

Scope, define & design end-to-end solution offerings within BSS / Service-To-Cash (S2C) - driving technical solutions (for operator customers)
Support deployment of solutions in area of BSS / Service-To-Cash
Good Communication skills (Spanish language is a plus, though not a must)
Virtual Teams Experience and openness to work in such teams (the person could be placed globally)
Knowledge of Ericsson offerings is an advantage, though not a must
From three years of experience as a Solution Architect (including and preferrably Service-to-Cash)
Experience in telecommunications operator environment (project deployment, implementation, integration, development of solutions, OSS / BSS)

Solution Architect Business Support Systems Resume Examples & Samples

Drives end-to-end technical solution engagements
Design customer adaptations
Handshake solution with internal and external stakeholders
In project delivery phase, manage and coordinate the following solution delivery activities
Responsible for communication with external customer. Analyze and scope customer requirements and provide baseline of requirements
Responsible for solution High-level design/low-level design based on the requirement baseline
Monitor onsite integration activities, such as installation, testing, trouble shooting and acceptance test to ensure the quality
Expertise in CRM mainly Microsoft Dynamics, but proven experience in Siebel, SAP, ORACLE, Salesforce is qualifying
French Speaking Manadatory
Ability to work with uncertainties and to quickly adapt to changing requirements
Ability to quickly learn new technology areas or do research on detailed technical topics
Ability to show technical competence and handle difficult questions in front of customer technical staff
Business case experience and analytical mindset
Communicates effectively with leadership and team members to define project scope of work and outputs and phased approaches to achieving client's business objectives
MA or BA degree in CS, EE, or a related field
Executing, prioritizing & coordinating practice engagements utilizing the preferred engagement model
Cultural Awareness, strong cultural awareness and excellent language skills to enable communication throughout the organization

Senior IT Application Support Architect Resume Examples & Samples

Participate in architecture and technical development discussions with the delivery team on large, complex projects to achieve key business objectives
Manage the technical infrastructure components in support of our application delivery teams
Manage the technical components of deploying code throughout our environments
Act as the liaison and build relationships with infrastructure, application enablement, developers and project management teams within UnitedHealth Group
Develop strategies to improve software development life cycle and governance processes
Involvement with senior management, supplying key input for architecture design decisions, as well as, work estimation and resource planning
Opportunity to engage in DevOps and Agile Scrum adoption
Undergraduate degree or equivalent years of experience
5+ years of experience with the Software Development Life Cycle
5+ years of experience in Pega and or .NET development
Knowledge of ITIL framework and Agile Scrum methodology
Must be eligible for NAC Security Clearance (U.S. Citizen)
Willingness to understand disparate technologies and platform
United States Citizenship
Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
Self - motivated with the ability to work both independently and in a team environment
Solid organizational skills, focus on accuracy and attention to detail
Excellent analytical, problem solving and troubleshooting abilities
Experience with Pega 6.x or higher
Experience with Microsoft.NET C# using .NET Framework 3.5 or higher
Experience with Oracle and MSSQL Server database technologies
Experience with Visual Studio 2012 or higher, using Subversion and/or Team Foundation Server

SAP Site Support Architect Resume Examples & Samples

Support Enterprise generated requirements in the form of problem/trouble tickets and/or change requests creation, review, refinement and submission for all increments of the deployed sollution
Support the continued stabilization and enhancement of Increment 1 and 2 across the Enterprise by maximizing the usage of the deployed functionality as it pertains to each of the individual sites and their unique business processes
Assist with and provide BPR for all functionality that has been deployed and applied to all JMC business processes
Provide the Enterprise personnel with education and training of the Army ERP’s to maximize the use of the deployed functionality and meet the goal of the becoming self-sufficient
Assist with data cleansing, migration and quality monitoring efforts
Assist with RICEFW development, refinement to provide managers and leaders with real-time/near real-time information from the AMC Enterprise ERP’s
Assist with KPI development, refinement and monitoring using all available ERP tools provided
Assist with requirements determination, refinement for Increment 3 or future increments
Provide support for future increments Requirements Determination Workshops (RDWs), solution design and development
Assist with requirements determination for GCSS-Army and other Army ERP’s for future increments
Provide support to the Material Master Cell for on-going master data cleansing and integration between LMP and AESIP
Provide advice and support on organizational changes that may be needed to align the clients HQ and sites with the Army ERP’s
JMC LMP SAP instance (to include EWM and CAMS)
Government (DoD Ammunition)
ERP/SALE Army Ammunition
Army Ammunition (National and/or Tactical)
JMC (All JMC LMP deployed sites)
Knowledge/Understanding of JMC Ammunition Business Processes
JMC LMP transactional expertise in Manufacturing / Inventory Management Warehouse Management (IMWM) / Sales and Distribution (SAD)
JMC LMP Increment 1 & 2 and future deployed capabilities
JMC LMP CAMS/Ammo AIT

Support Architect Resume Examples & Samples

Named Customer Engagements
Drive improvement and simplify the access to SAP Enterprise Support and Preferred Care offerings (ES Academy content, support assets, and delivery of own area of expertise)
Ownership of a key topic within the SAP Enterprise Support and Preferred Care program, as functional lead (e.g Global Topic Owner, etc.) of at least one strategic customer facing functional area (e.g. ES Value Maps, customer programs) and/or become global functional expert of one or several solution components (e.g. SFSF LMS, SFSF EC)
Ownership of content and quality for functional expert web assessments and certifications
Coordinate and drive training/up-skilling, as required, on functional area of expertise
Act as sponsor if applicable and drive strategic Preferred Care and Enterprise Support program and asset development, as well as innovation developments. This can be done by actively driving certain areas of functional content programs, e.g. SAP Enterprise Support Advisory Council or strategic customer programs launched by the ES & Preferred Care management
Identify and drive the delivery efficiency of SAP Enterprise Support and Preferred Care by seeking improvement opportunities that will enhance its consumption by customers
Drive as an Expert, advocate, coach and empower colleagues proactively on your area of functional expertise within team meetings, events, boot camps, Advisory clinics, quality assurance activities etc
Manage the liaison to SAP ES Academy and product support to drive the future development of scalable knowledge assets, with particular focus to seek opportunities & provide feedback that will improve & trigger further development in this area
Proactively identify delivery gaps &/or show-stoppers and explore proposals for a possible solution within your functional expert area
Anticipate customer business needs and define appropriate solutions where the delivery of functional support to SAP customers is not meeting efficiency and success expectations
Act as global contact person and trusted expert to drive customer empowerment session(s), e.g. delivering MTEs, etc
Participate as speaker and trusted expert on events (virtual/onsite) where opportunities and business needs are given
Drive global standards (delivery, empowerment, presentations) within your functional area
Drive SAP Enterprise Support program innovation through sponsoring, leading global/cross-functional and large scale or high risk SAP strategic projects
Manage the project through its lifecycle according to project management methodology and practices, providing leadership to cross-functional teams to ensure successful delivery of defined outcome on time and according to quality criteria
Define and execute project charter in alignment with project sponsor, project initiation and planning activities to deliver on objectives
Evaluate complex situations accurately and identify viable solutions that create a successful outcome
Proactively identify changes in scope and ensure that appropriate measures are taken with relevant stakeholders to reassess and update the scope requirements and project charter
Proactively manage project internal and external stakeholder satisfaction and communication as well as leading the project team
Identify critical issues and potential risks, define and implement strategies for mitigation in alignment with project Sponsor
As Sponsor, define and sign-off project charter, support project manager with key stakeholder management, communication and achievement of project deliverables
Internal Collaboration and Reporting
Country/Regional Customer Manager substitute
Perform SAP GSS MCS/MCC lead functions/ duties
Key-stakeholder/executive reporting
Provide engagement and value reporting (e.g. Value Map objective achieved) where applicable
Lead Mentor for senior colleagues
Cascade strategy/explain objectives of team and/or functional area across global and virtual teams
Proactively provide feedback in a timely and constructive manner
Responsibility to implement and to ensure the introduction, working, and optimizing of internal processes within the team and/or the global SAC organization
Organization and ES/Preferred Care ambassador externally & internally -in close alignment and collaboration with other LoBs
Minimum 7 years of professional experience in a service & support role or related area, including 2+ years in a Senior Support account management function
Demonstrated customer-focused experience, including on-site customer management
5+ years of experience with SAP Solutions
Project Management experience needed
Experience with support systems, message handling and remote communication tools
Strong IT/Software industry background is an advantage
Problem Resolution: ability to effectively resolve or drive resolution for complex problems that require the creation of new and innovative approaches
Good understanding of customer solutions in order to understand product development needs and drive innovation and improvements with SAP stakeholders
Very good understanding of the SAP technology (including Cloud, S/4HANA) and understanding of SAP Business Suite (Application)
Very good understanding of GSS tools (e.g. SAP Solution Manager, Cloud offerings) and ability to present and explain strategy and demonstrate capabilities to customers
Very good understanding of the SAP Service and Support portfolio offerings and ability to communicate value proposition to the customer’s c-level
Demonstrated Project Management experience in managing projects to successful completion on target

Support Engineer / Architect Resume Examples & Samples

Onsite and Remote delivery of technical services for customers using SAP PI/PO/HCI Technologies
Strong knowledge of Middleware protocols and processes
Knowledge of SAP proprietary integration technologies such as IDoc/ALE and ABAP/Java Proxy
Knowledge of industry standard integration protocols such as SOAP, OData, REST
Understanding of industry standard BPMON to support customers implementing SAP Process Orchestration
Interface design and development in PI/PO
Successful project implementation experience which includes PI to PO Migration and cloud integration projects
Willingness to travel worldwide for customer engagements
You have 6+ years’ experience in the areas of PI/PO Design and operations & maintenance of SAP Landscape
You have performed at least one end to end PI to PO migration project
You have performed cloud integration using PI/PO/HCI with on cloud systems like Successfactors, Cloud for Customers and Ariba
You are familiar and hands-on with troubleshooting operational and performance issues, root cause analysis, performance optimization
You’ve done system monitoring using SAP tools, Wily Introscope, application tracing, thread dump analysis, security optimizations
You have experience in creating custom modules
You have experience in JAVA, XSLT, ABAP and Graphical Mapping
You’ve worked on SAP NetWeaver PI/PO 7.1, 7.3 & 7.4 Java based and Dual Stack systems
You are familiar with SAP Solution Manager
You have deep technology and architecture knowledge of SAP Netweaver, Databases, OS

Support Engineer / Architect SAP Netweaver Resume Examples & Samples

You have a Bachelor’s degree in Engineering / Technology with 70% marks
You’ve basic programming skills in any language e.g. ABAP, JAVA, C, C++, SQL
You have deep technology and architecture knowledge of SAP NetWeaver, Database, OS, SAP HANA

Support Architect Resume Examples & Samples

Understand the customer's solution landscape and business processes
Be the technical Go-To-Person representing SAP on any SAP related queries/ topics
Acquire the role of a trusted SAP advisor inside the customer organization
Create detailed engagement and service plans and drive their execution to successful outcome
Conceptualize, execute and track projects that are in line with DBS framework and Premium Engagement charter with customer
Coordinate involvement of SAP Support resources onsite and in the back office
Identify top issues, define action plan accordingly and drive the resolution process
Report to management and executive level internally and with customer
Travel requirement at least 50%
Premium Engagement contractual compliance
SAP Technology / Basis experience preferred
A Consulting, Support or Development background with customer focus
10-15+ yrs over all experience out of which 8+yrs customer facing experience in SAP Technology or SAP applications
Excellent customer / escalation management skills
Proven stakeholder management skills on project and senior management level
Strong and broad Architect level understanding of SAP solutions and NetWeaver technology
Should still be a hands-on SAP product consultant
Project management experience incl hands-on planning and tracking
Proven ability to work well in a virtual and/or remote team environment
Clear, constructive and supportive style of communication
Commitment to- and active participation in continuous improvement for SAP and for customer

Aris Enterprise Architect Tool Support Resume Examples & Samples

Bachelor's degree in healthcare, healthcare related field or Computer Science; Master's in above area is a plus
3-5 years working with a wide variety of Enterprise Architecture Tools other than ARIS (like IBM Rational software Architect, Troux or Sparx)
Experience using Software AG Enterprise Architecture Tool ARIS
1-2 years conducting analysis as part of an EA program
EA Tool expert with experience using multiple Enterprise Architecture tools (e.g. ARIS, Troux, IBM Rational Software Architect or Sparx)
Experience conducting EA analysis (which will be on behalf of the Enterprise Architecture Division and Centers for Medicare and Medicaid Services/CMS.)
The EA tool expert will need to have the following skills

Enterprise Architect / Tool Support Resume Examples & Samples

Bachelor's degree in Health Care Administration, health-related field or Computer Science; Master's Degree in Health Care Administration or Health Information Technology is a plus
Three (3) years of professional work experience to include one to two years of conducting analysis as part of an EA program
Experience using multiple Enterprise Architecture tools (e.g. Troux, IBM Rational Software Architect, Sparx or ARIS)
Experience conducting EA analysis on behalf of the Division of Enterprise Architecture
Technical knowledge of importing and exporting data to and from EA tools, SharePoint and common desktop tools
Experience developing and configuring SharePoint forms considered a major plus
Experience with database development and management
Report development experience using common reporting tools, linking visual diagrams to data stores, and generating visual diagrams for data sets
Extensive practical experience and applied knowledge in EA development practices, core principles and best practices in accordance with OMB guidance
Facility with handling manual batch imports and exports as well as scripting and simple automation techniques
Ability to pass a government background investigation which requires US Citizenship or Permanent Residency

Support Architect Resume Examples & Samples

Significant experience of growing Premium Engagements and generating upsell opportunities or develop new areas for Premium Engagement to be utilised to ensure customer success and innovation
Experience in strategic planning and / or evaluating new business development opportunities
Experience working in virtual teams
3-5 years of SAP experience. Experience in Cloud in the B2B environment
Advanced understanding of SAP, its products and solutions, partners, markets and competition. Strong knowledge of best business practices and financial analysis
Record of building strong relationships within SAP Digital Business Services to drive in-engagement selling post sales and content support for net new opportunities and renewals
Business development, transformation and account planning skills
Understanding of DBS services portfolio with particular focus on PE offering
Strategic and value driven thinking
Account management, Value management, Business Development and portfolio knowledge

Support Architect for SAP Solution Manager Resume Examples & Samples

Design and implementation of SAP software running OnPremise as well as in the SAP SaaS Cloud
Deep knowledge regarding SAP product portfolio deployed OnPremise as well as in the SAP Cloud
Basis knowledge regarding Monitoring, Alerting, Root-Cause Analysis and Predictive Analytics
Deep knowledge in different programming languages e.g. ABAP, Java and HTML5/SAPUI5
Customer orientation (listen to customers to understand what they need)
Strong design capabilities (translate customer demands in concrete development requirements)
Strong development skills (implementation of OnPremise and SAP Cloud applications)
Strong track record in SAP centric development expertise
Strong design skills to translate concrete customer needs in requirements

Solutions Architect Support for Servicenow Resume Examples & Samples

Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consults with business analyst/project manager to develop appropriate technical solutions
Advises on options, risk and impacts on business processes and technical architecture
Communicates technical problems and solutions to both technical and non-technical audiences
Provide hands on assistance with the detailed design and implementation phases of select engagements
Demonstrate technical leadership on engagements with customers and partners
Assist delivery teams with resolving critical path technical issues, challenges
Understanding of client side and server side scripting - business rules, script actions, script includes, etc
Experience with Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, SLAs and Release Management Knowledge
Experience with integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
Knowledge of client and server APIs (ex. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.)
Experience of web based development languages; specifically JavaScript, Ajax, HTML, CSS, XML, and ServiceNow API's, Web Services
3+ years of experience working with ServiceNow
Knowledge with the ServiceNow platform suite and architecture baseline
Knowledge of ServiceNow Discovery, Service Watch, Orchestration and Performance Analytics
Understanding of ServiceNow Data Model
ServiceNow Certified Implementation Specialist certification

Deal Architect Support Resume Examples & Samples

The role holder will normally work under the supervision of the Senior Deal Architect or Deal Architect
He/she supports the development of specific business opportunities, or sub sections of larger deals, in Solutions/Outsourcing, in bringing the proposition together or negotiating contract terms and pricing
This may require the qualification and subsequent development of business opportunities in direct consultation with the customer, and in turn the establishment and maintenance of close working relationships with the account team who act as the direct channel to market. Once the opportunity has been developed sufficiently to enter into a bid cycle, the role holder will support the creation of the commercial proposition and, through engagement of the wider bid team, support the development of the overall service proposition which may include networks, products, systems, service, business processes and people. The proposition will be articulated as closely as possible to the clients' language and terminology, and developed with commercial integrity and delivery credentials
This is generally an 'introductory' role and may be a natural step for people moving from a Bid, Contract or Commercial Management background into Deal Architecture
Dependent on experience, the role holder perform some of the bid management functions in the bid
Once an opportunity has been developed sufficiently to enter into a bid cycle
To provide advice and guidance to the bid team
To obtain all relevant inputs and provide leadership to the wider bid team in the specific business opportunities and sub-sections of a bid he/she owns
To ensure commercial integrity and solution delivery assumptions are sound
To work with all relevant groups to develop the final contract in readiness for hand-over to the Contract/Business Management team
Business/management job experience or qualification
Negotiator able to quickly build effective relationships, with senior, key influential external decision-makers
Creative approach to deals
Able to develop the commercial case and steer the deal negotiations to deliver win-win benefits over the contract term for BT and the customer

Support Architect Resume Examples & Samples

Define and deliver SAP innovation strategy for complex, global customers
Engaged and acting as part of the global engagements across all maintenance levels and service offerings including ActiveEmbedded, MaxAttention & Preferred Care, in line with the ES Judging Decision
Promote and translate engagement outcomes into customer language to increase perceived value across IT/LoB
Will be expected to support Maintenance at Risk customer and assist the PE sales team on engagements with potential upsell to PE or PC
“Customer facing owner” of all aspects of the customers “Support Need” and main channel into the Global SAP support backbone
Increase SAP support visibility, understanding and value realisation into assigned engagements
Define clear goal based engagement objectives with the customer including: scope, entry/exit criteria and success measures as applicable
Align with the wider DBS engaged team to deliver the engagement to the agreed objectives
Deliver regular (monthly) onsite customer engagement status review meetings and Quarterly Reviews with more senior stakeholders in line with customer Judging Decision
Identify potential PE & Preferred Care upsell opportunities and support the upsell by triggering PE & Preferred Care sales process
Clear and effective communication skills
Broad understanding of SAP’s DBS strategy 2020
High drive for success and motivation to achieve results while focusing on perceived value
Strong team player attitude
Solid understanding of SAP products, technology, Support strategy and portfolio
Willingness to travel for work
Knowledge of the SAP Enterprise Support, Preferred Care and Premium Engagement offerings
Experience in managing difficult customer situations
History of managing customer relations
Min. 2+ years’ experience in SAP DBS
50-80 % (within Market unit)

Technology Architect Support Engineer Resume Examples & Samples

6+ years’ Linux Red Hat experience
6+ years Experience serving as a Technical SME on large projects, preferably DoD
Bachelors or Masters in Information Technology or related field or equivalent experience
Strong knowledge of networking technology including, switches, firewalls, and routers
Experience with cloud technologies (both on premise/off premise)
Experience managing HBSS, ACAS and other DoD or US Government Enterprise Security solutions
Familiarity with DoD and Army policies and procedures
Hands-on experience with RHEL6/7 systems administration
Must be comfortable working in command line mode
Active DoD security clearance
The ability to multi-task and work independently or as part of a team depending on the project
Ability to take initiative and lead tasks
Strong client relationship skills

Business Solutions Architect Sales Support Resume Examples & Samples

Develops and implements relevant processes and tools for a given territory/region/service line to support decisions and sales growth
Contributes to an environment that facilitates sales professional creation of sales enablers and fulfillment of proposals in an efficient manner
Supports the yearly Account Plans process
Builds assets, differentiators, and processes to support cross-selling
Acts as a liaison with other functions to deliver relevant collateral to Business Development Executives and Account Leaders
Develops an environment and processes which enhances sharing across the sales community
Proactively identifies opportunities for improvement or enhancements in sales functions and customer service
Proactively modifies necessary processes and procedures to reflect customer and market needs and continuously exceed customer expectations in a timely manner
Develops and implements management decision tools, and manages territory/region business development pipeline and opportunities
Provides regular pipeline reporting and revenue forecasting to inform strategic planning and decisions
Secures alignment to the DEEPR process and ensures use of enablement tools to facilitate selling excellence
Oversees the development and maintenance of a well-organized filing system to permit easy reference and rapid retrieval of information
Demonstrated passion and ability to resolve complex issues and promote a result-focused, customer-centric culture
Highly structured and process oriented with strong commitment to quality and timelines
Proven track record in successfully and efficiently delivering complex projects
Verified excellence in analytical skills, ability to read, and understands and analyzes data to provide valuable insights
Confirmed ability to leverage network of inside and outside contacts to increase influence and to skillfully navigate complex situations

Technical Support Architect Resume Examples & Samples

At least 2 years technical support experience
Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Experience communicating complex customer issues to development teams
Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
A strong sense of urgency and flexibility
Good working knowledge of SQL, Excel, data analytics technologies, experience with APIs and relational databases, and a proven ability to learn new technologies quickly
Understanding of how to use analytics to decipher, visualise, and share data about their customers and business. Experience developing custom dashboards and reports in a BI tool
Ability to empower end-users to support themselves using our knowledge base
An appreciation for easy to use, intuitive software
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Enjoy presenting ideas and solutions - showcase high energy, enthusiasm and positivity
Work effectively as a member of a cross-functional team (internal & external)
Willingness to travel as needed
Flexibility to work into the early evenings and pre-scheduled weekend shifts
A desire to learn, master and teach
Awesome sense of humour
At least two years experience in a customer facing yet technical role
Ability to articulate complex topics to novice or technical audience
Basic understanding of how SaaS integrations work
GoodData/Insights or other BI platform experience
Network troubleshooting / HTTP protocol, DNS, SSL
Expertise with RESTful APIs and data interchange formats such as JSON, XML
Familiarity with various authentication and identity management solutions such as SAML, Active Directory, JWT
Knowledge of common help-desk and ticketing solutions...maybe Zendesk
Bi-lingual - Spanish

Support Architect Resume Examples & Samples

De-escalation of highly complex critical customer situations
Manages production down situations
Manages customer war rooms
Manages critical situations across several escalated customers (e.g. Situations Rooms, Mission Control Center (MCC))
1)Own and drive de-escalations of highly complex and larger critical customer situations
Bring customer’s business to normal operations as soon as possible
Coordinate all de-escalation activities with all involved external and SAP internal parties
Perform onsite or remote assessment to gain transparency on the (top) issues and business impact as starting point of all further actions to de-escalate the critical customer situation
Define escalation scope, de-escalation strategy and exit criteria’s for escalation closure Create action plan and drive it’s execution to de-escalate the critical customer situation
Drive root cause analysis and tracks issue resolution for each technical issue
Provide leadership and guidance for broader and interdisciplinary teams
Has profound project management skills and experience with implementation projects
Representing SAP as a company and its interests at the customer, partner and other vendors
2)Is responsible for external (customer, partner) and SAP internal stakeholder management
Manage customer expectations and coordinate with SAP’s responsibilities
Is the SAP single-point-of-contact for the customer, partner and SAP’s senior management for all matters with regard to the agreed escalation scope
Inform and involve all relevant SAP internal parties
Own the communication relationship between the customer’s and SAP organization (within escalation scope)
Set up neutral and continuous reporting based on the Global Mission Critical Support (MCS) reporting guidelines
Document and distribute all relevant findings, actions and agreements
Manage communication professionally at customer’s and SAP C-level
Influence successfully up to customers C-level
3)Represents the interest of SAP
Understand business impact for SAP
Manage and actively control SAP’s escalation costs (forecasting, actuals)
Manage high cost cases according to Global MCS guidelines
4)Ensure proper fading-out of escalation and handover to respective external and SAP internal parties
Consolidate feedback of de-escalation and conduct lessons learned according to defined Global MCS standards
Perform escalation closure meeting with all involved external and SAP internal parties
Perform SAP internal activities to formally close the escalation
Actively drive positioning of premium support engagements or preferred care with DBS responsible person where appropriate
Has solid knowledge how DBS engineering services reduce implementation / operation risks and is able to map it to the customer situation
5)Manage production down situations
Evaluate escalation requests and document findings which will be used by the judging committee to take a decision
Structure critical customer situation and define clear action plan which can be executed by other SAP organizations to prevent costly escalations
6)Manage critical topics across several escalated customers as well as customer war rooms
Lead taskforces coordinating several SAP internal departments for several escalated customers and/or escalated product areas
Set-up taskforces (e.g. Situation Rooms). Define structure, deliverables, reporting and customer communication
Manage a Mission Control Center (MCC) for emerging products (e.g. HANA, Mobile)
7)Contribute to internal initiatives and projects in Mission Critical Support as well as Active Global Support
Mentor other escalation managers
Leverage experience and knowledge as escalation manager for activities and projects outside Mission Critical Support, e.g. advise DBS colleagues how to handle critical customer situations, identify areas for improvement and make proposals, take ownership for topics and develops them (thought leadership), actively shares knowledge with others etc
Represent MCS in SAP internal Risk Management Calls
Drives innovation: Devises effective systems and leverages technology to promote team and organizational learning
Technical skills: Devises effective systems and leverages technology to promote team and organizational learning. Has a very good understanding of the SAP technology and broad understanding of SAP current solution portfolio and SAP strategy (Application)
Tool Knowledge: has a very good understanding of DBS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers
Is able to Mentor highly qualified and experienced Support employees
Actively acquires and utilizes knowledge about new SAP solutions (such as SAP Cloud Solutions, SAP HANA, SAP HANA Enterprise Cloud), support offerings and structures (such as MCC, ICC/OCC, OneService)

SAP Ns-tqm Support Architect Resume Examples & Samples

Management of NS2 Premium Engagements delivery of MaxSecure contract deliverables
Management of complex customer relationships/engagements with DOD, federal/state/local government, public, and private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES) establishing engagement governance set-up and delivery team integration
MaxSecure positioning and sales support to achieve NS2 service and support revenue goals
Ensures seamless integration of new engagement development and delivery with focus on quality and profitability; and
Ensures complex engagements are technically planned and executable (or stabilized if necessary), to address issue/risks to avoid business impact to the customer and engagement escalation
Requires 10+ years of work experience in business software implementation consulting and/or support
Requires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and
Demonstrated experience in expert level customer facing communication and presentation skills with executive level
Advanced SAP AGS certifications or delivery experience as an Principal EA or Principal TQM preferred
Prior experience in ERP software implementation
Prior experience in software services sales, contract management and/or negotiations required; and
Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded

Technology Architect Support Engineer Resume Examples & Samples

Work with operational teams in order to understand their technology needs and make recommendations on improvements and future changes to the customer’s operational environment
Stay up to date on new technologies and methods in regards to CSSP operations in order to make recommendations on improvements/changes to the customers environment
Communicate with customer in both verbal and written forms in a concise manner
Write technical documentation and support research papers
Testing and troubleshooting tools and upgrades prior to production deployment
6+ years’ experience serving as a Technical SME on large projects, preferably DoD

Linux Enterprise Support Architect Resume Examples & Samples

Support our largest Enterprise clients, ensuring their complex infrastructures stay up and running 24/7 while working with bleeding-edge technology
Define, Design, Implement, and Support complex network communications infrastructures
Install, Configure, Update, Support, and Troubleshoot services for customers such as
Thorough knowledge and love of Linux operating system (RedHat, Debian, Ubuntu, etc.). As a true Linux lover knows—Fatal Error: Found MS-Windows System -> Repartitioning Disk for Linux
Advanced/Expert knowledge of servers/computers hardware and software, DNS, and networking fundamentals (Cisco) including diagnostics with Linux tools
Strong experience with LAMP: Linux (RedHat), Apache, MySQL, and PHP
Strong experience with Storage Technology such as NFS Server, RAID Levels, SAN, NAS, DAS, NetApp, etc
Experience Architecting and Designing complex enterprise level infrastructures
Requires approximately 5+ years working in a computer technical field, 3+ years in an enterprise server environment and 2+ years in web hosting environment
Inherent problem-solver with desire to learn and take on responsibilities
Due to the 24x7 operations of the business, Engineers will be required to provide on-call coverage overnight and on weekends and holidays
Bachelor’s degree in computer science, engineering or equivalent work experience
Technical certification including Linux+, RHCSA, RHCA, and RHCE strongly preferred

Administrator Support Architect Resume Examples & Samples

Working Experience with Windows and/or Linux on a System Administrator level (incl. scripting)
Experience with software packaging and versioning systems (eg. Odyssey)
Ability to understand and extend existing Java-based programs
Ability in finding long-term IT solutions even if you are under pressure due to an IT incident
Working knowledge & experience Data Loss Prevention / Digital Rights Management (DRM) solutions
Experience in financial sector will be an additional asset
Any of industry recognized engineering and security certifications will be an advantage: CISSP, CISA, ISO27001, MCSE, RHCE, CCNE, CCSE

Sales Support, Solution Architect Resume Examples & Samples

Actively participates in customer interviews and customer needs analysis
Translates customer goals into a solution design exemplifying a customer specific unique value proposition
Communicates technical aspects of IT products and services to customers and sales in clear, simple terms aligning customer goals with solution capabilities
Assists in developing customer multi-generational plans wrt TCO, life cycle management, privacy & security and phased deployment
Creates technical specification requirements and interface requirements for integrated solutions
Contributes to the business case development and authors technical components of SOW, RFP / RFI / RFQ
Provides customers with compelling demos
Manages Proof of Concept and distills customer feedback into clear, concise actions
Summarizes market needs and anecdotal competitive information to Product Management
Resolves technical issues during negotiations and contracting
Transfers technical requirements and commitments to Implementation and Integration teams
Keeps up to date with new technology developments
Competitive salary
Comprehensive benefits package
Extensive set of tools to drive your career, such as a personal development budget, training and coaching
Opportunity to buy Philips shares and products with discount
Healthy work-life balance

Digital Support Systems Technical Solution Architect Resume Examples & Samples

Education: Bachelor’s degree in Engineering or Computer Science (IT, Telecom)
5 years of experience from technical job roles is required, e.g. experience from work as an Integration Engineer
Working experience in OSS or BSS and in some of the following areas: Analytics and Big Data, Cloud and Virtualization, Linux, Information Security, Agile and Devops, SQL and NoSQL Databases, SDN, NFV, Hyperscale Datacentres, Python and Java, Shell Scripting
Industry certification and evidence of ongoing self-development required
Excellent understanding of the telecom and ICT business
Good Financial Understanding

Principal Support Architect Resume Examples & Samples

The Support Architect is responsible for initial architecture/configuration of the monitoring solution through a detailed discovery. The Support Architect is a key consultant and participant supporting Change Management, evaluates and provides recommendations, provides Capacity Planning recommendations, conducts Proactive Analysis of the Genesys platform
Leads the definition, implementation, customization and deployment of a network monitoring platform to deliver the Optimization Service
Works with key Genesys technical teams across functions to ensure solid highly available architectures and best practices for the Genesys solutions for our partners and customers
Frequently involved in major strategic change management activities such as Genesys solution upgrades, complex configuration changes or migrations or new solution introductions
Support Architects will provide recommendations and best practices throughout the subscription to the business partner and/or customer
Ability to provide recommendations on Hardware sizing for complex customer environments
The Support Architect is part of the client’s technical team and a trusted advisor
Interfaces with customers in order to help build the requirements for new services offerings related to mission critical deployments; as well as schedule pilots and supports pre-sales engagements. Regularly collaborates with other Architects to develop, enhance and document Optimization Service best-practices
Provides service improvement feedback and works closely with management and his team in prioritizing the optimization service roadmap
Creates workshops to share knowledge and expertise with other architects
Coaches junior – senior level architects #LI-BJ1
Minimum of 12-15 years of experience in enterprise software in a Senior Technical role with extensive knowledge in TCP/IP, VOIP, SIP environments
Minimum 8+ years of experience in Genesys Suite (CIM, Inbound Voice, Reporting, GVP, Outbound and SIP are essential). GME, Social Media and GWE are a plus
BS in technical discipline preferred and/or equivalent job experience
Experience with deploying and maintaining large enterprise software applications in high load, highly available environments. Must be a team player, self-motivated and an agent for process improvement
Excellent knowledge of platforms, including various Unix OSs (e.g. AIX, Linux, Solaris); Windows; Databases (Oracle, MS SQL Server); virtualization (VMWare, LPARs); SBCs / Gateways (Sonus, Achme); knowledge of hardware capabilities and limitations
Programming experience, specifically shell scripting, Perl, WMI, SQL, PL/SQL is required
Understanding of and experience using and configuring OSSs including NMS
Knowledge of ITIL or other service management framework
Must be a strong communicator, with superb written and verbal skills. Presentation skills are required
Proactive, innovative thinker who possesses excellent interpersonal and organizational skills
Ability to handle and be trusted with confidential and/or sensitive information
Ability to work under pressure in a fast-paced constantly changing environment
Ability to be flexible and to handle multiple projects in an organized, timely manner
Ability to work flexible hours as necessary
Ability to regularly travel to their Customers’ sites to review activity and make recommendations regarding their environment approximately 20% travel
Travel Tolerance: 20% - Approx. 4 trips a year (3 days per trip) averaging to 12 days annually. However flexibility may be required, per the needs of the business

Support Architect Resume Examples & Samples

1) Customer Engagement
Focus on customer innovation
Communication with key stakeholders
Build customer experience on best and next practice
Demonstrate knowledge and expertise on SAP offerings
Coaches/engages/Mentors others
Drive creation of Knowledge Base articles, WIKI Documents and White Papers
Take ownership of product rollout, end-user documentation and Customer Enablement Sessions
Proactively shares knowledge and expertise to help others to develop and grow (cross LoB knowledge roll-in and roll-out)
Externally and internally recognized as a noted authority in their field, which is accompanied by broad business knowledge
Enhance supportability of products (own application/ cross application)
Improve Documentation
3) Strategic and Management Tasks
Assess the impact of technological changes and determine appropriate tactics to respond
Ensure prompt reporting of customer status to SAP senior management for key accounts
Deal with changing market demands and priorities or goals
Drives local, regional or global strategic projects (cross organizational), that have a visibility to top management in Product Support
Drives continuous improvement and break-through results related to products, services and processes
Contributes to and influences business strategy by providing strategic feedback, decision and insight to executive management
Influences business outcomes by representing their function in cross-functional forums topics, strategic projects, etc
4) Further Career Development Tasks
Take over back-office responsibilities as de-escalation architect
Work as functional expert in de-escalation and war rooms
Provide extended coverage
Lead internal projects, extended cross LoB activities/communication
Support key accounts globally
Represents SAP to customers and external partners
Defines standard and leading-edge best practices in own area of expertise across the organization
Build and maintain an expansive network within SAP
Liaise with User groups
Close cooperation with other key stakeholders
Drive regular Customer Satisfaction Feedback Cycle
Develop tools that improve supportability / usability of our products
Specialist support skills in at least two application resp. technology areas and overview know-how across all as
Design of training programs
Experience in managing global customers
Deep understanding of mission-critical business processes across customer solutions
Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
Danish & English: Fluent

IT Architect & Support Engineer Resume Examples & Samples

A Bachelor’s degree from an accredited university or college in Computer science or related field required
5 years’ experience in similar IT support position
IT security
Network LAN and WAN architecture
Microsoft AD and Server administration
IT Architecture design and implementation

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