Senior Operations Manager Resume Samples

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D Farrell

Deontae

Farrell

1690 Coralie Dam

New York

+1 (555) 997 5114

1690 Coralie Dam

New York

Phone

p +1 (555) 997 5114

Experience Experience

Chicago, IL

Senior Operations Manager

Chicago, IL

Kautzer-Douglas

Chicago, IL

Senior Operations Manager

Provides coverage for Plant Manager, Deputy Plant Manager or Maintenance Manager while working in rotation duty cycles
Enforce development of supervisor team to including establishing performance expectations, training, coaching, and performance appraisals
Manages Warehouse Management and other Supervisory staff. Oversees the development and administration of training and development programs
Execute short and long term performance goals developed by Senior Management Team
Responsible for all employment matters at the site management level including hiring, employee relations, performance management, performance appraisals, etc
Provide technical and project support to other OI disciplines (web development, reporting, system improvement, database management, etc.)
Manages up to 8 Direct reports (Team Leads or Managers) and up to 75 non direct report , 1:1 & Performance Development Reviews for DR’s

Philadelphia, PA

Ahp-senior Operations Manager

Philadelphia, PA

Orn, Walter and Nader

Philadelphia, PA

Ahp-senior Operations Manager

Develops, manages and coaches operations managers and associates across all shifts to improve and build bench strength
Works to create a team- based environment of engagement and inclusion
Creates an effective Department management team, one that has a high sense of urgency and a high level of cross-functional collaboration that drives results
Builds a high performing Department Management Team that is aligned, energized, and has mastery across its areas of responsibility
Creates a safe, healthy and positive working environment for all associates
Establishes and maintains Good Manufacturing Practices (GMPs) and Standard Operating Procedures (SOPs) for the Production of solid dosage
Achieving of all Key Performance Indicators on the Plant Scorecard for the above mentioned areas

present

Chicago, IL

Senior Operations Manager, Beijing

Chicago, IL

Nader Group

present

Chicago, IL

Senior Operations Manager, Beijing

present

Responsible for hiring, performance reviews, coaching, career development, terminations, team leadership, work assignment for those direct report
Manage all aspects of the cold drink (cooler, POM, vending), provide support and supervise its course of development, share the best practice
Analyze, Manage the brand performance and provide metro marketing program
Manage leadership team market fieldwork including route selection, itinerary, channel POS execution, route book and logistics management, etc
Deep dive on BJ market share, lead discussion, align with bottler/KO colleagues on action plan, execute and monitor market improvement
Responsible for the improvement of channel execution (GT, E&D, Edu. Etc.), lead channel route meeting and drive INE performance
Franchise Unit Operations Directors: Constant interaction to develop, plan and track volume, share and INE update and make correction if necessary

Education Education

Bachelor’s Degree in Monetary Exposure

Texas A&M University

Bachelor’s Degree in Monetary Exposure

Skills Skills

Accountable for overseeing and improving the performance of the premium audit departments, including processing, test audit results from the state and implementing audit strategies, also responsible for developing and accessing processes to improve as well as enhance customer service
Demonstrated ability manage project /program teams Recommends and leads planning activities for area of responsibility Defines specific strategies or action plans to achieve targets. Communicate these to all levels of employees and partners
The Sr. Premium Audit Manager is responsible for managing and implementing Premium Audit operations and activities for the Business Insurance division of Farmers
Strong collaborative and influencing abilities across a highly matrixed environment
Provides technical support and guidance to staff on auditing processes, ensures proper staff development through talent assessments and performance management and works with Business Insurance Center leaders across the country to streamline the auditing process
Ability to present materials to large groups- Good public speaking skills
Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets
Proficient in MS Office, and possess strong written, verbal and people skills
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Build strong and sustainable relationships and interact w/ all organization levels

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Senior Operations Manager Resume Examples & Samples

For Acquisition, partner with the Card Marketing Teams to set the strategic direction for the Apply By Phone Team, currently located at an offshore vendor
Establish the strategy for and launch a new dedicated Centralized Retention Team with both inbound and outbound call processes, in partnership with the Card Marketing Teams
Build and develop a direct report team to support the new Retention Program
Serve as Delivery Manager for all vendor relationships
Ensure appropriate staffing levels and organizational structures are in place, including location strategies
Serve as the Manager of Managers and responsible for resource allocation and budget allocations for large teams
Interact with internal stakeholders and cross-functional groups within the business
Leads meetings to discuss implementations and drive feedback to ensure there is a quality execution of each process
Coordinate Independent Business Reviews to evaluate opportunities to enhance customer policies and procedures,
Minimum 10 years of experience in operations leading large call center teams ( 100), setting strategy and delivering customer service, with at least 5 years managing Vendor Call Center Programs
Ability to work across multiple lines of business and balance the needs of multiple organizations
Experience leading change initiatives within large, complex organizations
Experience in launching new programs/initiatives
Strong collaborative and influencing abilities across a highly matrixed environment

ISG Senior Operations Manager Resume Examples & Samples

Excellent experience of FSA AML/KYC requirements and client identification processes within a capital markets environment
Experience of working within a regulatory/control environment
Proven ability to interpret and implement change
Proven people and stakeholder management skills
Strong leadership and teamwork skills in a small local setting, as well as across different geographic locations
Strong understanding of Regulatory KYC concepts
Good academic qualifications would be desirable, but less relevant than a proven track record in AML/KYC and/or operational reference data

Rohq-ap-senior Operations Manager Resume Examples & Samples

Provide day-to-day leadership, management, and oversight of all Manila-based accounts payable activity to maximize operational effectiveness through adoption of best practices, cost effective services/products, audit controls, and operational reporting
Deliver accretion of Citi shareholder value by ensuring successful support to Citi businesses in the region
Ensure that all quality, timeliness and cost efficiency standards are clearly defined and are consistently met
Realize cost reduction, process streamlining and control strengthening benefits through the initiation and implementation of consolidation, standardization and technology efficiencies
Identify and migrate AP-related processing activities being performed within the businesses into CSS Accounts Payable
Manage the Asia Pacific service delivery through robust customer service capabilities and a strong customer relationship interaction model with key stakeholders including Finance, Procurement, and the Citi businesses
Manage and report on the performance of the operations through key performance indicators (KPIs)
Identify and implement process improvement and further automation opportunities
Minimum of 10 years experience in a senior operations management role, preferably in a shared services environment
Strong functional understanding of procurement through payables operations, best practices in this area and effective change techniques
Substantial knowledge of procurement through payables best practices, operations, systems, process improvement, automation tools and related industry trends
Strong management, influencing, communication and implementation skills to deliver continuous service improvement in a multicultural environment
Proven problem solver, self-motivated, results-oriented, and ability to multitask in a fast moving environment with different functional areas to get the job done
Individual proficiency with reporting tools and MS Office suite, management information systems (MIS), trend analyses, statistics, and quantitative and qualitative analyses is required to identify, lead, and monitor required organizational improvements as the department’s primary change agent
Demonstrated ability to lead large teams
Effective people management skills to include experience in the coaching and development of other seasoned professionals
Strong aptitude for the design and delivery of processes
Proven ability to develop and manage relationships at a senior level
College or university degree

Senior Operations Manager Resume Examples & Samples

Liaising with clients and identifying operational needs and pressure points that require resolution
Leadership of Complaints, Outbound team, Root Cause and Control functions
Acting as Conduct Risk and Customer experience champion
Providing insight into customer and client experience in particular through the complaint, claim, root cause, NPS and welcome call customer contacts
Driving operational improvements across the organisation, specifically in relation to customer insight and control
Ensuring all operational controls are in place and that governance is being followed by ensuring timely reporting to group
Accurate management of financial forecast through the various planning horizons and actual spend through the BPF / UKSL operations centres
Processes information to make recommendations to enhance operational effectiveness within a sound system of controls
Identifies new ways of explaining complex situations
Applies broad knowledge and reasoned experience when addressing complex issues
Articulates the assumptions and risks involved in a reasoned way, with recommendations to support conclusions and a clear and concise course of action
Presents information in a manner that is understandable by the intended audience, is convincing and is based on accurate findings
Confidently delivers business messages to stakeholders and communicates complex info to different audiences
Selects appropriate communication style and channel, taking into account the size and needs of the audience
Composes business documents which are informative and clearly articulate all key facts
Presents persuasive arguments, articulates ideas clearly and concisely and structures information to meet audience needs and objective
Communicates with Senior business stakeholders and wider GBS management team

Senior Operations Manager Resume Examples & Samples

Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
Online Assessments (60mins): We'll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
Outcome: Following your interview, we'll be in touch within five working days to advise you of the outcome

Senior Operations Manager Resume Examples & Samples

Working with internal and external groups to integrate their work and resources into projects and make sure that project progress proceeds unimpeded as much as possible
Ensuring that all projects are incorporated into the NBA Digital project management methodology
5-7 years prior project management and staff management skills
Background in Sports-related websites and mobile products
Experience in product management for web sites
Knowledge of NBA Digital (NBA and NBA.com)
Knowledge of Internet Architecture / User Experience / Design

Senior Operations Manager Resume Examples & Samples

5-8 years experience managing both exempt and non-exempt teams
Prior experience working with high profile clients
Solid experience with customer/client facing experience in a Financial Institution or related industry
Previous project management and process improvement skills required
Proven success in a team environment and strong influence/negotiation skills
Able to interact with Auditors, Compliance and Independent Controls Groups as required
Ability to proficiently use MS Office products, particularly Excel, PowerPoint, and Visio

Printing Services Senior Operations Manager Resume Examples & Samples

Manage the 24x7 operations of the Presentation Technology Center in Mumbai
This team supports the presentation/document service needs of ICG and other groups, both locally and globally
They are responsible for the delivery of a client-focused service while maintaining the highest quality control of confidential and time sensitive materials being created in a high-pressure, deadline-driven environment
Proven track record for managing, motivating and developing a diverse team; preferably in a 24x7 set up
A minimum of 5 years experience in a client service environment
A minimum of 5 years previous management experience including financial, reporting and process management
Strong written, verbal communication skills necessary and must be proficient in MS Office
Proven ability to handle stressful situations and deadline pressures
Strong and effective decision-making skills necessary to manage complex operations
Strong attention to detail, self-motivated, excellent time management and problem solving

Senior Operations Manager Fulfillment Center Resume Examples & Samples

Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan
Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations
Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Understands balance of quality and quantity
Understands balance of individual, department, organization and customer needs

Senior Operations Manager Resume Examples & Samples

Manage store's payroll and ensure that weekly goal, according to P&L, is met but not exceeded. Forecast weekly labor percentage in LM (Labor Management) 4 weeks out. Determine sales goal based on EDW (Enterprise Data Warehouse) sales figures for last year. Monitor current week’s labor usage in LM with Planned vs. Actual report and current sales in EDW. Use Forecast Payroll Tracking spreadsheet to determine daily, weekly, and monthly payroll percentages
Manage controllable expenses and ensure that monthly budgets are not exceeded. Monitor and sign invoices and determine if
Ensure that specific departments and areas are Sarbox compliant. Ensure you are legally able to purchase and possess firearms to ensure compliance of a firearms sales department. Monitor Sarbox controls are being met according to Cabela's Policy and Procedure. Perform monthly audits for Club Instant Issuance, Deli compliance, Inventory measures, Club access, etc
Ensure backroom productivity and find opportunity areas that will raise overall productivity. Monitor Retail Store Operations Metrics report, Backroom productivity report, and Retail Optimization report
Maintain management and administrative schedule to meet the needs of current and future business and ensure time off requests are entered and logged. Work with scheduling admin and LM to determine necessary management coverage
Purchasing and ordering of items that is necessary to proper business functioning. Request and supply supporting documentation to corporate for purchase order
Must be able to read documents, printouts, reports, computer screens and other written communication
Must be able to hear well enough to communicate with customers and co-workers
Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc
Must be able to stock product at various racking levels, use step-stool or ladder, etc
Must be able to place product on/off conveyor, trucks, shelving, etc
Must be able to write, type and use phone system

Senior Operations Manager Resume Examples & Samples

Manage store's payroll and ensure that weekly goal, according to P&L, is met but not exceeded
Forecast weekly labor percentage in LM (Labor Management) 4 weeks out. Determine sales goal based on EDW (Enterprise Data Warehouse) sales figures for last year. Monitor current weeks labor usage in LM with Planned vs. Actual report and current sales in EDW. Use Forecast Payroll Tracking spreadsheet to determine daily, weekly, and monthly payroll percentages
Manage controllable expenses and ensure that monthly budgets are not exceeded and monitor and sign invoices
Ensure that specific departments and areas are Sarbox compliant. Ensure you are legally able to purchase and possess firearms to ensure compliance of a firearms sales department
Monitor Sarbox controls are being met according to Cabela's Policy and Procedure. Perform monthly audits for Club Instant Issuance, Deli compliance, Inventory measures, Club access, etc
Ensure backroom productivity and find opportunity areas that will raise overall productivity
Monitor Retail Store Operations Metrics report, Backroom productivity report, and Retail Optimization report
Purchasing and ordering of items that are necessary to proper business functioning
Request and supply supporting documentation to corporate for purchase order

Senior Operations Manager Resume Examples & Samples

Oversees all operational aspects of assigned sports
Provides guidance and training to remote facilities planning staff including Operations Managers, Operations Producers, Operations Coordinators and Assistants in the office and operations producers in the field
Ensure that appropriate timelines and deadlines for technical planning have been established
Monitors and ensures the provision and timely delivery of the required communications equipment and facilities that meet defined technical, operational and cost standards for each televised remote event / production
Provides objective criticism and feedback on performance to the staff of the Remote Facilities Planning Department
Facilities and services planned, procured and managed include: mobile units; uplink facilities and equipment; cameras, lenses, robo cameras; hook-up and return facilities; announce booths and ENG interview rooms; audio and audio mixing equipment; videotape equipment; monitors; IFB assignments; lighting
Work is reviewed from a long- to mid-term perspective and against defined objectives, budgets and schedules
Oversees the operational aspects of assigned sport(s)
Manages the interpretation and application of technical, operational and cost standards that may impact the accuracy, cost and timeliness of assigned remote events
Operates within the context of defined the Remote Facilities Planning Departments goals and outcomes
Decisions are guided by corporate policies and Remote Facilities Planning’s operational procedures
Decisions may affect the unit supervised and closely related units; manages complex and important tasks and processes that can have a major influence the outcomes of many televised remote event / production
Supervises a wide diversity of assignments
Develops and recommend the approval of the Remote Facilities Planning Department’s operating strategies
Provides guidance on logistical and operational arrangements for the communications, equipment and facilities procured for assigned remote events
Has in-depth levels of organization, procurement, financial and logistics skills
Has in-depth knowledge of the communications, equipment, facilities and staffing elements of remote production processes
Has in-depth knowledge of the procurement of communications, equipment, crews and facilities for numerous and varied venues
The senior level of this position, typically, has a minimum of 8 years of related telecommunications logistical planning and procurement of telecommunications equipment and facilities; the benchmark level of this position
Has a minimum of 6-years of related telecommunications logistical planning and procurement of telecommunications equipment and facilities
Has and applies an in-depth knowledge of the communications, facilities and equipment aspects of ESPN’s remote productionfunctions
Has an in-depth understanding of the procurement aspects of the communications equipment, personnel and facilities needed to carrying out ESPN’s remote production processes

Senior Operations Manager Resume Examples & Samples

Bachelors degree and a minimum of 5+ years experience in a retail operations role
2+ years of visual merchandising experience
Strong fashion sense
High aesthetic and excellent visual merchandising skills
Exhibit proficiency in computer programs used by the company including: Word, Excel, PowerPoint, Lotus Notes, etc

Senior Operations Manager, Services Resume Examples & Samples

Lead the US Central Region Operations team through the next growth phase in capability and impact. Deliver the best industry operations experience for enterprise customers in professional services
Leader and Manager of an experienced team. Finely tuned delegation, feedback and motivational skills required
Influence, challenge, support and ‘team’ strongly with other Area Operations Managers. Partner with the Global Programs and Transactions Services team on development and execution of our strategic plan. Be an active and influential member of the Global GESO extended LT
Partner with the leadership team to develop systematic mechanisms and roadmaps for the new workloads of the future. Invest in and develop capabilities accordingly
Develop highly effective stakeholder relationships with the Central Region Services GMs, and the Business Operations, Finance, Sales, Marketing and Delivery leads
A minimum of 10 years of experience in managing in a shared service center environment with a proven track record of consistently strong performance at this level
A proven track record as a high impact Operations leader working in complex large multi-national environments
An experienced people manager and leader with a proven track record of strong talent attraction and retention
An ambitious leader ready to create and execute game-changers
Highly developed communication and influence skills
Proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations are required
Proven experience of influencing an organization, across more than one geography, and influencing other organizations where their support is critical to success

Senior Operations Manager, Services Latin Resume Examples & Samples

Lead Latam Operations through the next growth phase in capability and impact. Deliver the best industry operations experience for enterprise customers in professional services
A positive, energetic, creative, challenging and mature management style is imperative. A learner mentality is an important requirement
Ensure all performance engine and compliance objectives are met and exceeded. Drive year over year cost-to-serve efficiencies while transforming performance
Own a key initiative for AOC with transformative outcomes
Develop highly effective stakeholder relationships with the Latam Services GMs, and the BEO, Finance, Sales, Marketing and Delivery leads
Create synergies with other Operations divisions/teams via partnership
Bachelor’s degree or equivalent work experience
A minimum of 5 years working with BPO business models
A minimum of 5 years of proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations
Operations and broader business management experience
Spanish language ability is a plus

Senior Operations Manager Resume Examples & Samples

Production Planning – resolve constraints and conflicts to achieve efficient delivery
Contribute to Lifecycle planning process for individual projects (all windows)
Planning and title modelling for early screening programs and D&D deliveries
Material planning to meet efficient delivery requirements
Mixing strategy – Plan and drive centralized mix strategy and support local mixing as required
Establish and confirm delivery specifications – 5.1, 7.1, 35mm, Digital, 2D, 3D, IMAX and ATMOS
Coordinate and finalize creative decisions across SEA to meet schedule/milestones
Vendor Management including RFPs
Vendor performance - Metrics and KPIs
Asset management and long term archive policies – MODE, Systems, Policies, Cost
Ensure provision of timely and accurate dubbing credits
Ensure the final delivery of all relevant information assets and metadata (such as localized scripts) to company databases
Working with Disney Audit to ensure all vendors and workflow are compliant with Disney security standards
Supporting the production team of DCVI on the local talent strategy across music and dubbing and cross lob integration
Demonstrates the ability to work under pressure and cope with highly variable workload
Demonstrates high level of organisational and administrative ability
Balance the needs of an LOB in a territory/region with the needs of the Enterprise across the Lifecycle
Demonstrates a higher than average level of computer literacy
Suggests ways to obtain efficiency through automation
Identifies strengths and developmental needs of team and provides constructive feedback as appropriate
Acknowledges and builds on the ideas of others
Supports team decisions to people outside of the team
Plays multiple roles on a team as needed
Learns and develops business related skills over time
Ensure that the needs of the business are being met - demonstrate a customer service ethos at all times
A varied and international group of people; the ability to relate to individuals and groups across all levels of the company including senior management
Excellent presentational skills with Power Point and similar tools
Media savvy – expected to have an extensive outside awareness of
Upcoming and existing talents in film and music
Technological innovations that may affect our business
Expected to respond to any stakeholder requests in a timely, co-operative manner

Senior Operations Manager Resume Examples & Samples

Bachelor’s degree or equivalent experience in business or arts administration; non-profit experience a plus
Sufficient experience at the manager level
Experience supervising a team of 2 – 5 people
Strong computer application and database skills, including expert knowledge of Excel
Skilled in processing significant amounts of numerical and other data
Polished presentation skills
Ability to professionally and effectively communicate via email, over on the phone and in person as a representative of Wingspan Arts

Senior Operations Manager Resume Examples & Samples

This position will be located at 1831 Chestnut St., St. Louis, MO**
3 + years vendor administration or process improvement
Experience in Mortgage and/or Title & Closing
Intermediate to advance skills in Excel, PowerPoint and Visio
Ability to analyze process flows, large amounts of data and to provide feedback to the vendors and internal partners for continual improvement
An acute attention to detail and analytical skills are required
Able to build strong relationships with outside providers and internal business partners
Experience interacting with Senior Management
Flexible, able to change course as business requirements change
Must be able to pull together information from various sources to provide for data driven conclusions and make your point clear and compelling

Senior Operations Manager Resume Examples & Samples

Participate in the scoping and implementation of key parameters to elevate quality and consistency of all product groups to exceed customer expectations globally
Maintain oversight, documentation and reporting of strategies and initiatives within the RM&Q team
Work with teams to ensure successful completion and achievement of team goals and objectives
Provide leadership in project management to the Raw Materials and Quality teams on key initiatives they are working on
Lead your own projects to successful and timely implementation (this can be in a variety of areas – strategy, process, systems/tools, etc.)
Establish and enhance ways of working with the RM&Q team with cross-functional or external partners
Participate in all elements of systems workstreams for end-to-end quality
Participate and lead all aspects of operations from recruitment, budgets, etc
Responsible for clear communications from the team (formats, document templates, communication plans etc.)
Involvement and working with the team to prevent or resolve quality issues

Senior Operations Manager, New Ventures Resume Examples & Samples

Build a strong partnership system with the bottlers to achieve business targets
Assist and support the bottlers in building capability within their organizations
Ensure that at all levels relationships with the bottlers are constructive and collaborative, and that Company/bottler interaction is focused on the need to win in the market and to create value for the system as a whole
Drive Innovative Business Improvements
Balances Immediate and Long-Term Priorities
Delivers Results
Imports and Exports Good Ideas
Develops and Inspires Others
Sets a Winning Example
Negotiation (Expert)
Strategic Perspective (Proficient)
More than 15 years relevant business experience, among which min. 8 years in a managerial role, preferably in an international FMCG Company
In depth knowledge and practical experience in consumer and customer marketing, knowledge and experience in KO bottling operations a plus
Highly efficient influencing, consulting, coaching, presentation and team management skills

Senior Operations Manager Resume Examples & Samples

Ability to communicate with all teams to improve and streamline processes
Work closely with Programming, Content, Product, and Technology teams to resolve problems with internal tools (e.g., content management system)
Contribute to the ongoing effort around search engine optimization, managing strategy, and working with all teams to implement updates as needed
Monitor and maintain the optimal ad experience, enduring that the proper ad loads and ad rules are in place at all times
Manage the implementation of all site updates and changes related to Viacom Content Marketing & Distribution deals and agreements, as well as Viacom International (e.g., geo-blocking and redirects)
Monitor presence of pirated content (online games and videos) on other sites and work with Viacom anti-piracy team to remove
Mentor and train teams with regards to internal tools and processes
Experience in Project Management and/or Interactive Product Development
Experience launching and maintaining digital content experiences
Excellent interpersonal skills with ability to motivate and teach
Stays current with production trends and technology

Senior Operations Manager / Capacity Manager Resume Examples & Samples

4-year college degree in finance, accounting, or related discipline and 3-5 years of experience
Proven experience presenting & consulting with operational leadership preferred
Strong Microsoft Office skills (Excel, Word, Power Point) required
Excellent organizational, communication, and project management skills required
Ability to work in a team-oriented environment that is fast-paced and demanding
Must be self-directed, have excellent initiative and organizational skills
Ability to handle multiple demands with a sense of urgency, drive and energy
Work well under stress with the ability to deliver on time

Senior Operations Manager Resume Examples & Samples

Manage the workflow of several departments in conjunction with individual department supervisors
Develop and maintain accuracy standards to ensure unit inventory integrity
Align with business partners to resolve issues and ensure efficient service
Ensure dynamic staffing to meet company goals
Prior experience managing teams in a distribution warehouse environment
Working knowledge of automated distribution and warehouse systems

Senior Operations Manager Resume Examples & Samples

Maintains preparation and develops action plans on FDA, and Wage and Hour Audits
Liaison with client and Union Station specific councils and workgroups
Maintain compliance with all Federal, State and Local laws and regulation that affect Commissary operations. Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Commissary
Maintains compliance with Safety Plan including safe step audits, 5 Whys, 5S, safety committee meeting and action items
Manages Warehouse Management and other Supervisory staff. Oversees the development and administration of training and development programs
Promotes the iIinspire employee recognition program and the monthly employee meeting
Assuring that all Company, Operating, Administrative and Business Conduct Policies, and normal business ethical standards are closely followed by all employees within their local Commissary
Effectively manage and assist in the preparation of the payroll, human resources, and operations reports
Manages the administration of the Collective Bargaining Agreement, shift and vacation bids
Provide oversight of administrative staff (at SAT) and data entry process
Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line personnel
Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles
Client interaction, communication, organization/time management, multi-tasking and computer skills are critical to the success of this role
Must have familiarity with inventory control procedures and experience handling perishable products
Industry background to include vending, food service, route distribution (e.g. uniform distribution or customer products), retail
Must be able to work various shifts

Senior Operations Manager Resume Examples & Samples

Manage the Sales Operations Team
Pro-actively identify opportunities for systems process improvements (SAP, BW, B2B)
Closely work with sales management to
Understand process bottlenecks and inconsistencies
Inspect sales process quality and pro-actively identifies opportunities for sales process improvements (systems & reporting tools)
In the lead of weekly Running the Business process (process of sharing sales data to key management about status of the business)
In the lead of S&OP (monthly process of sharing future opportunities, risks, concerns to key management)
Builds peer support and strong internal-company relationships with other key management personnel
8+ years of Sales Operations Management experience
Project Management / Change Management
Strong communicational skills

Senior Operations Manager Resume Examples & Samples

5-7 years prior project mgmt. and program mgmt. skills
Proven ability to work several website-related, concurrent projects with various deadlines in and meet organizational goals; resource mgmt. skills
3-5 years’ experience directly managing a staff

Senior Operations Manager Resume Examples & Samples

Responsible for managing team carrying out account opening, investments, fund transfers and cheque clearing processes in Jersey. Promotes teamwork. Find ways to develop team through mentoring and management. Sets challenging goals, regularly monitoring progress and making adjustments to achieve objectives - focus on controlled environment, customer experience and cost
Ensure that effective proofing and reconciliation occurs for all core activities. i.e. Day +1 checks
Embed a controlled environment within the Operations unit, ensuring policies and procedures are up to date and being followed effectively, that the unit is adequately prepared for ARR and external reviews
Manage the MCA processes, monitor effectiveness on a monthly basis and recommend changes in line with procedure changes for all IPB and UKC
Work closely with Sales, Citiphones and Complaints department in ensuring the customer experience is always kept at best
Provide effective oversight of TCS dealing with Settlement and Chargeback Operations. Ensure their performance adhere to SLA in terms of accuracy and timelines
Ensure all the queries and customer instructions, that come through various channels, are completed within SLA and utmost accuracy levels
Responsible for continuous process reviews (and adherence to process) and improvements in Jersey and TCS
Identify new opportunities for process improvements and improve the efficiency and control environment
Responsible for bringing management attention on possible write-off’s; and write-offs are kept to minimum
Actively manage the Operations department budget, ensuring that expenses are minimised and cost saves are implemented wherever possible. Provide monthly accrual reporting
Driving Synergies - Ensure operational process between IPB and UKC are completely aligned and synergies are derived in terms of efficiency and cost
Business Partners and Vendors: Manage relationship with Clearing partners and TCS. Relationship Manager for Lloyds Corporate account management encompassing user access entitlement management and oversight
Represent Operations in Critical business initiatives and regulatory projects and ensure the deliverables are provided in timely manner. Ensure all the downstream process and trainings are adequately taken care
Change Control – Ensure all changes are adequately documented, communicated through CIB and training provided to the team in London, Jersey and TCS
Ensure the training materials and procedures notes are up-to-date. Ensure compliance with operational procedures and regulatory controls are adhered to at all times
Ensure training of new staff and regular refreshers
Provide continual support for other team members in order to meet common team goals
Capacity Management of the Operational teams and external vendors appropriately to ensure adequate support is in place to handle BAU business transactional volumes and in a position to support proposed business growth
Management of all CAPS with zero overdue items
Management of records/archive for IPB Jersey Branch
Regular reviews with directs and host regular team meetings
Create reports and MIS required to track efficiency, productivity, trends, adherence to SLA etc
Actively participate as part of the Crisis management team and COB events
Significant experience in Banking and Wealth Management Operations
Significant experience in Debit card and dispute processes
Ability to work with minimal supervision within a team environment
Candidate should have evidence of using effective planning and organizing skills in a previous role
Strong negotiating and influencing skills
People management/development skills
Excellent presentations, communication and networking skills
Ability to work well under pressure – demonstrating flexibility and the ability to tolerate ambiguity in a fast moving multi-tasking environment
Client focus – instinctive approach to match the business expectations towards client experience with process changes
Strong decision making skills – using a high level of judgment to arrive at clear decisions

Senior Operations Manager Resume Examples & Samples

Collaborate with federal, state, local first responders and senior government officials to establish best practices and spearhead execution of disaster preparation and disaster recovery services
Design initiatives including IT and customer service systems that support communities in a disaster recovery situation
Speak at industry conferences, explaining ICF’s new investments and new opportunities, and seek out partners with creative ideas
Develop performance goals and objectives for projects; support and lead business development
Be prepared to deploy if called on to support recovery efforts
Lead analysis of disaster planning for state and local programs
10 or more years’ experience in civil engineering, project management, construction in austere environments
Experience with government and commercial procurement
Experience with construction program management IT systems
Experience analyzing and recommending policy, business operations, and budgets; Excellent organizational, written, and verbal communication skills
Advanced education and hands on experience in construction management
Experience with construction related IT systems
Experience supporting responses to proposals and task orders
Experience deploying to austere locations

GTI SO Server Operations Senior Operations Manager Resume Examples & Samples

Drive service improvement initiatives
Partner with service owners and drive areas of opportunities for standardization and automation
Accountable for services that are delivered as a part of Server Operations team
Communicate global strategies and other firm wide initiatives in the location through the required management chain and regular meetings
Develop team’s capability to take up more challenging projects/tasks
Minimum 16-20years of relevant experience in infrastructure platforms and handling infrastructure operations
Advance knowledge on LINUX, Solaris and WINTEL platforms
Knowledge of AIX and ESX platforms

Senior Operations Manager Resume Examples & Samples

Ensure adequate coverage of operational activities at all times through scheduling
Supervise fulfillment operations in a manner that provides maximum efficiency, accuracy and profitability
Develop on-going process improvements for and supervise department functions to ensure efficient operations
Ensure all supply levels are maintained/adjusted according to business demands/volumes
Support staffing and performance managing of exempt and non-exempt employees in a timely manner
Formally develop Supervisors, Managers, and Team Leads
Train, teach, cross-train, and coach department employees
Manage/Maintain department annual budgetary numbers, and monitor budgets weekly
Report on productivity, quality, safety, and performance metrics; and provide necessary action plans to address gaps and opportunities
Drive efficiency, safety, productivity, and quality; lead effective daily, weekly, and monthly planning efforts and operational execution
Oversee a clean and safe working environment
Minimum 4 years management experience required, warehouse/fulfillment experience a plus
Experience with WMS a plus
Excellent communication and interpersonal skills, verbal and written
Strong organizational skills with ability to prioritize in a fast-paced, multi-task environment
Excellent supervisory skills with ability to motivate employees and communicate effectively at all levels
Ability to work and make decisions independently within company guidelines and procedures

Senior Operations Manager Resume Examples & Samples

Lead the transformation to a common operating model for Enterprise Services through a team of Program Managers and in conjunction with strategic Corporate partners & MS Operations
Develop and grow the team to be a highly motivated, take on larger and more complex programmatic change and raise the bar on quality of program design, build and launch
Influence the design of business solutions (offerings, programs, processes, policies) to ensure they are operationally viable and experience-focused
Strong commercial understanding to net out the impact of change on GESO operating costs
Influence Corporate Program owners to deliver operational improvements for the order to cash capabilities, including increased automation and lean processes
Balance perspectives to resolve conflicting information, gain consensus and support sound decision making; be a strong voice for Operations at CORP
Make measurable strides towards process standardization and streamlining
Lead the team to land complex and major change that impact the ROC establishing conditions of success (COS) to land operational change with appropriate controls ensuring appropriate tollgates and executive governance, driving deployment and adoption metrics post launch
Create synergies with other Operations divisions/teams
Strong leadership competencies in people leadership, business operations and program management
Excellent communicator, facilitator and collaborator, able to tell a holistic story and deliver audience appropriate messages including executive level communications to maximize relevance and impact
Excellent collaboration skills and a solution-oriented mindset
Shows outstanding analytical and business judgement in complex scenarios. Ability to think beyond existing boundaries and make difficult choices to achieve best outcomes for GESO
Demonstrated track record of exceeding established goals on a consistent basis
Adept at getting things, and performing amidst ambiguity and complexity
Tenacity and an unwavering drive toward action & results in a fast paced environment with challenging deadlines
Demonstrated ability to manage several concurrent, large projects involving multiple stakeholders executing in a matrixed environment
Bachelor’s degree in Business or related discipline, or equivalent work experience
A minimum of 10 years of experience Program Management and/or Services Operations organization
A minimum of 5 years of people management or people development and/or mentoring experience
A minimum of 3 years of consulting or professional services experience
MBA/Masters preferred
Certification or experience with Six Sigma, lean manufacturing, Kaizen, Total Quality Management, design thinking would be an advantage

Senior Operations Manager Resume Examples & Samples

Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business
Bachelor’s degree in Computer Science, MIS, or related. Equivalent experience considered
4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources
5-7+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Solaris, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency
2+ years of direct people-management experience to include performance management
Excellent problem detection and determination skills in multiple functional infrastructure/application areas
Experience working with ServiceNow, including report and metrics generation
Experience working with Service Desk teams

Senior Operations Manager Resume Examples & Samples

Drive, own and deliver “best in class” process design and instrumentation – process management of all facets of launch from concept through to scoping, design and roll out to monitoring in the “live” environment while actively monitoring Field/CPE (Customer Partner Experience) where they engage the process
Using strong project management skills, engage stakeholders, agree requirements and develop and deliver to plan
Identify, prioritize and drive global operations process optimization and standardization initiatives. Ensure team reviews, sign off and control of all process related documentation
Own, drive and deliver improvement projects – ranging from go do, to large impactful Six Sigma projects delivering the required cost benefits and /or Customer Partner Experience (CPE) impacts
Responsible for elements of building out and delivering First and Last Mile Excellence (FMX, LMX) e.g. early influence on concept design or experience maps
Identify and manage business/launch/project risks through effective mitigation and contingency planning
Articulates the Operations Benefits case for all initiatives undertaken, manage prioritization of enhancements, measuring results/ROI through metrics & reporting
Defining standards and documentation of existing processes and identifying improvement opportunities
Supporting strategic v-Next projects such as O2C platform change and Digital contracting
Deploying process improvements via the team leveraging Six Sigma, LEAN, facilitation techniques
Resource planning
Scoping and building project plans and delivering agreed results in a timely manner
Improving process quality, customer experience, and employee satisfaction standards
Understand best practices and Microsoft Operations competitive position in the industry
Manage and monitor process management activities within the department, including planning, monitoring, and reporting
Analyze existing business processes, including analysis of efficiency
Ensure and Oversee documenting of business processes and drive process of review and sign-off of process documentation
Participate actively in global process Governance framework
Ensure that business processes are properly deployed, including training, piloting, and review of results, as appropriate
Ensure adherence to process, best practices and lessons learned; plan and carry out process audits as necessary
Establish system of metrics, measurement tools, and reporting methods to track efficiency of processes
Drive investigating systematic and critical failures of processes, discover root causes, and ensure that corrective actions are developed and applied
Initiate changes to existing business processes and description of new business processes as required
Liaise with LT and other departments to exchange information and coordinate activities; manage stakeholder expectations and executive communications when process/project risks and issues arise
Provide direction and best practices for creating process/project materials including requirements, change management, business process design, and other deliverables; guide stakeholders thinking in this area
Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, business process modeling, etc.) where required
Minimum of 8 years of relevant work experience involving service quality, process improvements, program management and change management
PMI, Prince2 or similar certification in Project Management is advantage
Cross-boundary experience with multinational companies
Experience with Microsoft Project and Project Server is advantage
Experience with project portfolio management
Specific qualities required include structured planning skills, effective communication skills, project management skills, ability to self-motivate and influence others, action & results oriented

Senior Operations Manager, New Ventures Resume Examples & Samples

3) Operate as a senior member of the New Ventures to represent in various business settings
Work with the bottlers to provide national, regional and local key customers with superior levels of customer service that create value for all parties
Represent the Company and the system to external constituencies (consumers, customers, government, the media, the community etc.) in the New Ventures

Senior Operations Manager Resume Examples & Samples

Demonstrates excellent oral and written communication skills
Demonstrates high level of technical and procedural expertise
Proven ability to work accurately under pressure of deadlines
Demonstrates strong analytical and problem solving skills
Demonstrates proficiency with Microsoft Office products
Demonstrates ability to mentor and train

Senior Operations Manager Resume Examples & Samples

Manage store's payroll and ensure that weekly goal, according to P&L, is met but not exceeded. Forecast weekly labor percentage in LM (Labor Management) 4 weeks out. Determine sales goal based on EDW (Enterprise Data Warehouse) sales figures for last year. Monitor current week’s labor usage in LM with Planned vs. Actual report and current sales in EDW. Use Forecast Payroll Tracking spreadsheet to determine daily, weekly, and monthly payroll percentages. Maintain management and administrative schedule to meet the needs of current and future business and ensure time off requests are entered and logged. Work with scheduling admin and LM to determine necessary management coverage. Manage controllable expenses and ensure that monthly budgets are not exceeded. Monitor and sign invoices
Assists with customer sales. Provides assistance to customers by locating and explaining merchandise, answering questions, and resolving common problems. Assists retail department managers with supervising daily activities of retail personnel by assigning work and checking work for accuracy
Communicates with managers and other divisions as needed regarding questions and concerns. Prepares reports and attends management and area meetings to ensure retail objectives are met. Prepares store for daily opening and closing and during working shift will have MOD duties up to 4 hours of shift
Completes performance appraisals. Assists with interviewing, selection, training, staffing, promotions, coaching, and discipline of employees as needed. Ensures all areas of responsibility are compliant with Human Resources initiatives and policy and procedures as it relates to Employee Relations
Other Duties as Assigned by Management

Senior Operations Manager, Beijing Resume Examples & Samples

Accountable to the all aspects of sales management (forecasting, reporting, phasing, accuracy), manage the risk and opportunities with right/precise communication with relevant parties. Capable to identify issue and opportunity on sales performance(brand/pack/channel) on the rolling basis, engage the relevant parties skillfully to take appropriate action
Build a productive relationship with key system stakeholders with right level of the engagement, capable to make alignment and manage the misalignment
Accountable to all aspects of Commercial leadership & capability building
Closely work with Franchise and BO channel team per company’s commercial strategy, well-integrated with BJ own characteristic into local channel plan
Responsible for the improvement of channel execution (GT, E&D, Edu. Etc.), lead channel route meeting and drive INE performance
Manage all aspects of the cold drink (cooler, POM, vending), provide support and supervise its course of development, share the best practice
Champion of the Metro commercial execution (INE, OBPPC, E&D, shopping mall, e-commerce), share out best practices within the system, import 1-2 outside best practices into BJ market
Manage leadership team market fieldwork including route selection, itinerary, channel POS execution, route book and logistics management, etc
Self-leadership and manage the business routines with key stakeholders with discipline and timeline
Responsible for hiring, performance reviews, coaching, career development, terminations, team leadership, work assignment for those direct report
Closely work with Franchise Op. mktg., commercial , BP, Finance
10 Years in Operation, trade marketing planning, customer management, consultancy agencies
Delivers results through leadership and working collaboratively
Flexibility, manage the complexities, strategic negotiation and persuasive skills
Understand Consumer Insights
Strong presentation skills and ability to influence

Flagship Senior Operations Manager Gap-times Square Resume Examples & Samples

Minimum 3 years retail experience with emphasis on operations
Strong analytical, problem solving and project management skills
Established time management skills and effective planning and prioritizing skills

Senior Operations Manager Resume Examples & Samples

Develop and administer short and long term operating budgets in conjunction with other distribution and corporate division staff
Effectively manage staffing to meet UPH goals
Provide strategy for workflow

Senior Operations Manager, Volume Licensing Resume Examples & Samples

Manage a team of globally deployed Global Program Managers
Represent Operations globally by deploying new & enhanced projects to successfully support process in both existing and new programs
Continually assess the scope of new business requests or change requests which impact the team
Manage the implementation of these changes across the team
Identify and manage project risks to reduce escalations and poor experience due to gap in understanding or adherence to process
Contribute to the design, review and implementation of global automation systems
Ensure the team has career plans in place and that connects are held on a timely basis
Be a trusted Advisor to business clients and other business stakeholders and
A minimum of 5 years of team management experience
A minimum of 7 years of program or project management experience in a multinational or global environment
Experience working in multinational environment
VL or Operations experience highly preferred
Initiative & drive; must possess strong desire for continuously improve, processes & deliver against agreed objectives
Ability to manage short, medium, and long term planning horizons concurrently
Excellent conceptualization and analytical skills enabling comprehension and development of complex business issues
Ability to work under and deliver to continual deadline constraints is essential
Proven ability to communicate effectively at all levels across the organization is essential
Strong negotiation skills with an ability to impact and influence at senior level
Good working knowledge of Microsoft Office products
Six Sigma experience preferred

Senior Operations Manager Resume Examples & Samples

Lead a staff of approximately 30 FTE’s and numerous service providers maintaining a positive and collaborative environment
Conduct monthly site level business reviews with the client covering Safety, KPI’s, Initiatives, Supplier performance, etc
Required-minimum of 5 years Preferred -(10 years relevant experience)
Expense Management Responsibility: 1 million+
Ability to manager a large team of 26+ skilled technicians
Ability to work with a high degree of autonomy
Negotiation and conflict resolution skills; ability to create an open environment where conflicts as to business requirements and scope decisions can be aired and resolved in an objective manner
Ability to instill trust, motivate, and work with other people

Senior Operations Manager Resume Examples & Samples

Provide leadership to develop, collect, vet and implement continuous and dynamic process improvements (Best Practices) on SOPs/MOPs. Successfully integrate into Account wide processes
Provide Operational Risk Assessments
Lead the Operations Team on the Engineering Services Compliance Program to ensure successful completion of audit requirements
Technical SME – understand engineering design and operational aspects of building systems and equipment
Provide Employee Development/Mentoring
Provide reporting and analytics for Operational Incidents/Outages
Financial Acumen – Assist SFMs with budget development and cost savings ideas
Preventative Maintenance Subject Matter Expert for Scope or Work contract requirements
Regulatory Compliance Reporting
Possess strong Client Relationship Management skills and conflict resolution
Identify savings and improvement opportunities, or problems requiring innovative solutions
Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times

Senior Operations Manager, Beijing Resume Examples & Samples

Accountable to all aspects of the Operation marketing in the BJ Op team
Closely work with Franchise and BO marketing team per company’s marketing calendar, well-integrated with BJ own characteristic into local EBP plan
Champion of the Metro trade marketing, Import & export 1-2 best practices
Engage into “BJ media deployment” to optimize TVC and media mix
Responsible for the new product launch
In charge of business result of Sch+C, SDL, Georgie, Juice, IDCY and new products launch plan, execution, tracking and review
Manage all aspects of the Strategic Package ie. RB/300ml/888ml, provide support and monitor the execution, tracking and review
Analyze, Manage the brand performance and provide metro marketing program
Deep dive on BJ market share, lead discussion, align with bottler/KO colleagues on action plan, execute and monitor market improvement
Analysis on “BJ BGS performance”, be expertise on operation marketing, lead and drive improvement on brand preference
Engage into Beijing local programs
Manage all aspects of BJ DME Management and additional local projects
Closely work with Franchise Op. mktg. , commercial , BP, Finance

Senior Operations Manager Resume Examples & Samples

5- 8 years of operations/management experience - preferably in a Commercial or Insurance space
Demonstrated ability to manage multiple processes and workflow
Ability to lead and motivate a large team of professionals to achieve metric goals and ensure FDPA compliance
Ability to lead through regulatory, policy, and procedural change and review
Identifies, develops, and grows talent
Delivers for clients and business partners
Understanding of Commercial loan documentation
Experience with Insurance policies, forms and federal flood guidelines
Effective prioritization of multiple tasks, balancing quality and productivity
Knowledge of Commercial systems of record (AFS, ACBS, LoanIQ, Stucky)

Senior Operations Manager Resume Examples & Samples

Develop Performance Management (PM) program strategies and metric setting for new implementations
Oversee PM program sustainment. Audit/evaluate strategies, processes and metrics in all performance areas to ensure optimal efficiencies are met
Provide support to each operation with regard to performance observations and Cast Member communication strategies
Develop, update and sustain operating guidelines for PM program
Develop PM reporting strategies and participate in development and creation processes
Interact with Union leadership with regard to PM program issues and continuous improvement opportunities; with possible involvement and participation in official grievance sessions
Provide technical and project support to other OI disciplines (web development, reporting, system improvement, database management, etc.)
Strong MS Office skills, with focus on Excel, Word and Powerpoint
Strong presentation skills (to hourly Cast, senior and executive leadership)
Demonstrated aptitude to learn, specifically technical systems
Demonstrated interaction and conflict management skills
Demonstrated leadership and organizational skills
Demonstrated experience performing exploratory and quantitative analysis
Experience in warehousing (to include performance management experience)
Experience leading in a unionized environment
Experience with advanced analytics systems, business intelligence systems and data accessing systems such as SAS, Teradata, Business Objects, Tableau, SQL, etc
Experience with Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS) such as Oracle Retail Warehouse Management Systems (ORWMS), Wynright Automation (WCS), Symphony EYC (Gold Stock) WMS, etc
Experience in web development

Senior Operations Manager, Hedge Funds Resume Examples & Samples

Providing operational support to hedge funds on their investment strategies
Supporting a range of assets which includes equity, fixed income, swaps, futures, commodities, options, FX, mortgages
Building and maintaining client relationships and act as a liaison for the business as well as interact with various internal departments (third party service provides, MAS, Internal Audit, Custody)
B.A. in Business/Finance or a related field with minimum 4 years' experience within operations for a financial institution
Understanding of trade settlements, reconciliation, and client servicing
Experience working with derivative products - (equities, fixed income, futures, FX, mortgages, options)
Experience working in a client service environment preferred
Strong MS Excel knowledge, written and verbal communication skills

Sparkling Senior Operations Manager, Henan Resume Examples & Samples

Create Value Driven Activities (Excel)
Strategic Business Planning (Proficient)
Business Analysis (Proficient)
Negotiation (Excel)
Relevant experience of 7-10 years, preferably in FMCG industry
Over 3 years management skills

Senior Operations Manager Resume Examples & Samples

Support growth in client numbers whilst maintaining high quality customer support
Plan and lead the customer experience for all clients/customers through world class relationship management
Plan, lead and improve telephone sales and customer service standards within the contact centre
Manage the daily customer pipeline, customer journey and staff development journey
Mentor, coach, train and develop all staff undertaking daily customer and client support and cross/upsell telephone calls
Prepare and implement operational process improvement plans
Prepare and present performance management information to the Executive Group, weekly trading meeting, daily operations meeting

Senior Operations Manager Resume Examples & Samples

The position is also responsible for providing daily operational support for NBA.com desktop and mobile
Web platforms, assesses production-related issues to ensure they are directed to the appropriate team for problem resolution, and evaluates and drives project- and operations-related process improvement
Additional major responsibilities of this role are working with internal and external groups to integrate their work processes and resources into NBA Digital projects, e.g., assessing, scheduling, managing, and documenting project outcomes and lessons learned

Senior Operations Manager Resume Examples & Samples

Develop and maintain strong relationships with the engineering, technical operations and key product and service stakeholder teams
Awareness
Integrate into technical team meetings and planning sessions to gauge readiness for Operational involvement (e.g., scope, target timing, impacts, process areas and support)
Work with the support and monitoring teams to understand current KPI coverage, parity with similar teams' PMs, and gaps that may affect operational integrity
Operation
Coordinate readiness efforts consistently across multiple teams and product platforms, serving as the operational liaison throughout the program
Capture detailed documentation of the core team's activities and results (time based accomplishments, gaps identified, anomalies, successes)
Develop artifacts such as project plans, updated technical runbooks, detailed reports, gap analysis/areas for efficiency implementation
Create professional executive summaries based off of updates gathered, diagrams, captured details, findings and gaps uncovered during the operations lifecycle
Improvement
Sync with key management team owners to pull updated feedback into future status and planning sessions for improved approaches going forward
Facilitate consistent implementation of planning, readiness, execution and post mortem activities across all affected program areas
Diplomat-skilled at handling difficult situations
Self-Managing-works with manager to identify goals and can handle without much need for clarification
Leader-Can lead a team of both direct reports as well as parallel, non-direct report team members for special projects, towards accomplishing an organizational goal
Technical operations project management experience
Strong communication and negotiation skills

Senior Operations Manager Resume Examples & Samples

Manages a staff of first level managers
Be able to ensure the correct delegation, execution and follow up of work; and ensure quality standards and policies are being met and able to set expectations and manage a team
Ability to solve complex problems for issue resolution; creatively and resourcefully resolve elevated issues while applying sound judgment and accountability
Strong financial analysis skills. Advanced Excel skills
Strong problem resolution and decision making skills and be able to resolve elevated issues, be creative and resourceful and display sound judgment and demonstrate accountability
Self-motivated; able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions
Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
Ability to drive work both independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company in providing well rounded and thoughtful information and solutions
Ability to work with functional groups and different level of employees throughout the LEDVANCE organization to effectively and professionally achieve business results
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
Strong track record of building and maintaining solid relationships with both internal and external customers
BS plus minimum 10 yrs related experience, or Masters degree plus 8 years related experience required. MBA plus 5-10 yrs mgmt experience preferred (including managing other managers)

Senior Operations Manager Resume Examples & Samples

Responsible for ensuring the tactical implementation of service strategic plans and initiatives at the sites for which they are responsible
Responsible for the sites’ budgets, cost center management, and operational efficiencies (drives down cost). Manages costs that impact the bottom line. Ensures implementation of initiatives that improve efficiency and effectiveness
Responsible for all employment matters at the site management level including hiring, employee relations, performance management, performance appraisals, etc
Ensures service contract compliance
Responsible for liquidated damages mitigation and performance bonus optimization
Responsible for ensuring site management’s accurate documentation for billing and providing support for efficient accounts receivable
Manages vendor and community relations for their sites
Bachelor’s degree or equivalent. MBA preferred
7-10 years’ experience as project manager, project lead, or other management experience, preferably in a related service, industrial or manufacturing setting
Demonstrated ability to build and lead a high performing team / operation
Excellent leadership skills; demonstrated ability in coaching, mentoring, motivating and developing employees to achieve a highly aligned, motivated and engaged team
Converts strategy into action oriented objectives and communicates the direction with passion
Effective change and conflict management
Technical background, hydraulic or rotating heavy equipment preferred; knowledge of technical drawings and schematics. Ability to understand and utilize technical language

Senior Operations Manager Resume Examples & Samples

Oversee operations with a focus on Quality, Validation, and Facilities compliance using our Standard Operating Procedures (SOPs) and input from our QA as a guide. Work closely with landlord to insure site is maintained to regulatory compliance form a facilities perspective
Ensures that all aspects of each client contract is followed, and works to maintain proper operations of all aspects of the Frederick Cryocentre facility
Responsible for meeting operational fiscal requirements for current and new business activities
Interact with clients as necessary to assist in sales, prospective, current, and regulatory audits and visits; follow-up to direct client contact via email or face-to-face
Responsible for data retention and archives, data entry, inventory for the repository
Assures client/sponsor documentation is complete, accurate and issued in a timely fashion
Responsible for packaging and shipping of drug in vapor phase nitrogen dry shippers and all aspects of the logistics function domestic and global to support these operations
Responsible for government and regulatory compliance including OSHA, accident reporting, and ensuring compliance to cGMP standards
Works closely with the QA Manager to develop and implement training programs for operations
Conducts fair and accurate performance reviews on time, orientation training, and provides periodic feedback and coaching on performance
Day-to-day coordination of multiple repository projects in process
High School diploma or equivalent required; Bachelors degree in a science related field is preferred
5+ years management of repository operations: shipping, receiving, and/or ultra-cold temperature storage
Work experience in an FDA regulated environment
A good understanding of ISO 9000 and cGMP quality standards is preferred
Experience reviewing processes to improve effectiveness through data collection, measuring, analysis, improvement and control
Familiarity with various deviation and complaint management system, metrology systems, validation equipment, data management, temperature monitoring systems
Proven ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Proven ability to comprehend company and corporate goals, objectives, policies and procedures and develop the necessary measures to achieve them
Self-starter with the ability to work with minimal supervision; supervision is remote
Ability to prepare reports using Excel; knowledge of Windows, Word and Power Point
Expert ability to work with methods to handle, process, and store specimens in an ultra-cold environment
Knowledge of Universal Precautions, general laboratory and quality assurance/control
Ability to role model behavior consistent with company values
High level of integrity and reliability for database and inventory management
Ability to respond to on-call in support of site 24/7/365 for events such as afterhour’s temperature, intrusion, fire alarms, power failures, or weather related events
A valid driver’s license and good driving record is required to utilize company vehicle to transport material

Senior Operations Manager Resume Examples & Samples

BS Degree in Engineering
10+ years Chemical Manufacturing and/or Engineering experience
Strong influencing and decision making skills
Strong customer focus, with experience contributing to and leading cross-functional and diverse project teams
Effective time management skills with ability to multitask
Strong communication and interpersonal skills, including influencing skills
Working knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook)
Written and verbal skills to effectively communicate across engineering and craft disciplines both internally and externally

Senior Operations Manager Resume Examples & Samples

Ensures compliance with relevant corporate and government policies and standards
Baseline certified at the DoD 8570.01-M IAT-III level (CISA, GSE, SCNA, or CISSP, CISM, CASP)
Microsoft Certified IT Professional (MCITP) Enterprise Administrator on Server 2008
Intensive and progressive experience leading and supervising teams of various job categories and skills in a networking environment in similar size and scope as NDU
Intensive and progressive experience with production operational environment
Experience with investigating and successfully implementing and integrating new technologies into a production environment
Experience providing technical direction in the following areas: Storage Area Networks, Enterprise Security, Network Management, Microsoft desktop and server operating systems, Directory Services, VMWare, E-mail, wireless technologies, application distribution technologies, and Internet services
Experience supporting and managing an IT environment per DoD rules and regulations; and
Excellent oral and written communication skills and demonstrated ability to present material effectively to all levels of management

Senior Operations Manager Resume Examples & Samples

Maintains the rental facility and equipment, and monitors all conditions and occurrences in and around the facility during the shift ensuring employee and customer safety, reporting any adverse or dangerous conditions
Responsible for the development of new employees and the on-going performance assessment of current employees
Recommends appropriate corrective action where necessary
Interacts with maintenance to maximize use by controlling idle days, coordinating identification of Oos, PM etc. vehicles
Ensures all Quality Assurance standards are maintained
Monitors work flow and responds to lapses in productivity by initiating corrective action
Schedules overtime hours and reviews time cards for accuracy; records lateness and absences; schedules vacations and personal days off; prepares overtime report
Monitors rental agreements to ensure correct rates and expenses are being charged
Good decision making skills
Ability to deal effectively with the public
Ability to work various shifts including nights, weekends and holidays

Senior Operations Manager, Framesdirect.com Resume Examples & Samples

This position will manage some departments directly while managing a manager/supervisor for other departments. This is "working" manager role
Departments may include
Receiving and Distribution
Customer Service (call center)
Customer Returns
Vendor Returns
Lab Operations (4PL)
Improve operational metrics in the areas of productivity, quality, customer ratings, and cost efficiency
Manage all customer service metrics including call answer rate, call quality, sales conversion rate, online chat, contact us email, shipping cost per order, etc
Supervise overall financial and operational management systems, controls and planning for their assigned departments
Build and maintain high-performance teams
Contribute to long- and short-term organizational planning which includes planning for initiatives geared toward operational excellence
Work closely with other departments within FramesDirect.com to ensure effective execution of new programs and offers
Negotiate and coordinate with vendors and suppliers, as needed
This position has managers and supervisors reporting to it, but candidate must be willing to "roll up sleeves" when needed
Demonstrated skills and accomplishments in process design, process improvement and continuous improvement. Certifications such as PMP, six sigma belts, 5S, etc. are preferred
Advanced leadership skills including motivation, accountability, optimizing org structures and performance improvement
Experience leading very high performance levels in quality, accuracy, productivity, call center metrics, and customer satisfaction
Experience in B2C customer service and call center operations
Experience with online retail a plus but not required
Experience with parcel shipping and distribution
Demonstrated ability to build high-performance teams
Excellent computer skills and proficient in Excel, Word, PowerPoint
Demonstrated leadership in managing people and projects across depts
Persuasive/influential regarding details and facts
Delegates responsibilities effectively
College degree required in business, operations, engineering, or related field. MBA preferred
At least 8-10 years of experience in operations management in a back-office environment with financial controls

Senior Operations Manager Resume Examples & Samples

Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being
Knowledge and understanding of order management, allowing them to be integral to the on-going development and implementation of customer facing portals / website
Interface with allocation and forecasting teams to ensure proper levels of inventory planning and allocation meet the needs of our growing brand
Examine financial data/statements and utilize them to improve profitability
Oversee and manage in-store display program
Perform quality controls; monitor sell through and production KPI’s
Performing segmentation analysis to create prioritized customer lists in line with vertical B2B strategy
Contribute towards the achievement of the brand's strategic and operational objectives
Plan develop and support special projects as assigned by the SKS Team
Maintain discretion and confidentiality in relationships with all members of the leadership team

Senior Operations Manager Resume Examples & Samples

Provides technical guidance for planning, directing, and monitoring information systems operations
Plans and recommends machine modifications or additional equipment to increase the capacity of the system
Prepares operational cost estimates for current and proposed projects
Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance
Consults on organizational, procedural, and work-flow plans, methods, and procedures analysis
Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization
5 years of relevant experience
Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required
Comprehensive applied knowledge and expertise, gained at a professional level in

Senior Operations Manager Resume Examples & Samples

Responsible for customer care best practices, compliance adherence, staff training and staff retention
Implement industry best practices for strategic growth of the customer care team through continuous improvements in customer experience
Coordinate with the Information Technology department to develop data collection processes required to support the REO customer care performance scorecard
Analyze and evaluate monthly performance based on identified timeline and quality performance goals
Deliver monthly performance scorecards and other supporting reports
Identify and communicate opportunities for process and performance improvement
Facilitate improving performance through proactive communication and coordination of corporate goals and objectives within the Real Estate Services network
Bachelor’s degree required; Business, Finance or Statistics major a plus
10-15 years to work experience with at least 5-6 years in managing a multi-channel customer care (inbound and outbound calls, emails and chat)
Experience in designing and managing performance programs is desirable
Professional demeanor with the ability to effectively communicate with internal and external stakeholders and service providers
Proficiency in Microsoft’s Office suite of products (Word, Excel, Access, PowerPoint, and Outlook)

Senior Operations Manager Resume Examples & Samples

Strong account management or sales and presentation skills are essential
Experience in financial controls, costing, process design and re-engineering, medium to large project management
Line management in an operating environment a plus
Experience and demonstrated previous use of Six Sigma and DMAIC (or similar), LEAN and/or Kaizen principles and methodologies preferred
Experience leading large cross-function teams and driving consensus among colleagues; ability to lead, motivate, influence, and drive to results in a highly-matrixed environment is essential
Ability to motivate colleagues to peak performance and establish credibility with key decision makers
Ability to think abstractly and take calculated risks to improve business performance
Must be skilled in high-level statistical and financial analysis disciplines

Senior Operations Manager Resume Examples & Samples

Provides overall management required to operate all site equipment and system utilizing Customer’s Workforce
Develops and implements operational strategy consistent with achieving maximum plant efficiency to meet customer requirements in the most safe, reliable, economical and environmentally safe manner,
Ensures the development and recording of applicable plant operations and maintenance data,
Ensures the performance and recording of periodic operational checks and tests of the plant equipment in accordance with Customer’s requirements, equipment manufacturers’ recommendations, applicable laws and Contractor’s recommendations
Ensures compliance with requirements for environmental, health and safety requirements in plant operations
Establishes and maintains sampling programs to ensure that the chemistry specifications for site equipment and systems are maintained for the required operating, shutdown, or lay-up condition
Manages implementation of Log-Out/Tag Out (LOTO) System in accordance with the Contractor’s policies and procedures with the assistance of the Customer
Manages development and implementation of operating procedures for major systems using Facility designer’s operation manuals/procedures and equipment Vendors' instructions utilizing the Customer’s Work Force
Recommends Facility modifications and upgrades to the Customer to enhance plant reliability and performance
Drives optimization of plant operating strategies with the aim of achieving lower cost operation and/or increased efficiency and output
Manages preparation of plant operating logs covering critical plant operating parameters and ensures necessary review and analysis to proactively identify potential problems
Prepares and submits operations activities reports as per requirements of the contract
Establishes sampling/testing programs and ensures review/analysis of plant chemical reports for maintaining proper chemistry in the plant processes and systems
Makes recommendations to the Customer to maintain optimum stock of chemicals and operational consumables
Provides coverage for Plant Manager, Deputy Plant Manager or Maintenance Manager while working in rotation duty cycles
Graduate Engineer in Mechanical, Electrical or Controls from an accredited College or University
Minimum 10 years of combined cycle power plant O&M experience with minimum five years in management position in plant operations
Strong business and financial skills
Six Sigma training or equivalent quality training
Flexibility to work on rotation duty cycles in coordination with Plant Manager, Deputy Plant Manager and Maintenance Manager

Senior Operations Manager Resume Examples & Samples

Responsible for management of 3-7 locations, depending on volume and complexity, which operate 24/7
Manages day-to-day relationships with multiple Service Providers and monitors delivery metrics across 100-500 Delivery Associates
Provide innovation in developing long term strategies to ensure that the operating model is flexible and agile to meet future customer demands
Responsible for setting operational goals and metrics for up to 10 stations across three shifts over 24/7 operation. With the senior leadership team, will regularly review performance levels to continuously improve strategies and make both long term and tactical business decisions
Manage a large team (typically the total workforce size from all sources will be over 3,000 people) across multi sites, within a very fast-paced/time-critical and demanding environment. Typically a team will consist of workforce from a variety of sources permanent/temporary and contract labour and the role holder must set the appropriate expectations with his team on managing the workforce in an appropriate, engaging and pro-active manner
Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include at all levels of the business - safety of our people, employee engagement, performance leadership, talent & succession and training & development
Implements change and/or develop new processes as required to provide ability to better service Amazon customers, reduce cost to serve and improve contribution
Set/clarify requirements and expectations for operation managers & shift managers
Take proactive steps to ensure that best practices are introduced to the network in the form of standard work and that these are shared and implemented across the locations in the network
Working with key business partners such as Transport & Sort, ISP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to deliver the operating plan and to secure required support and resources for projects and initiatives
10 years plus in the logistics (manufacturing, production or distribution environments) industry, ideally 5 of which would have been at a senior level role managing multi-site locations, including either upsizing or downsizing a business
The role holder should hold an MBA or have equivalent qualification why or workplace experience
Excellent communication skills (English written and verbally)
High dependability – be there to manage department – and able to use initiative
Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done
Proven ability to improve metrics at a country level
Ideally you will have experience of managing 3rd party contract resource arrangements on a large/national scale

Senior Operations Manager Resume Examples & Samples

Maintain health and safety standards within area and promote a positive health and safety culture on site
Overall direction, coordination, and evaluation of site operations functions, including full accountability for setting and achieving operational goals, strategic planning, analysis and forecasting
Drive process improvements by using LEAN/ Six Sigma/ Kaizen methodologies to enhance our productivity and make our customer experience better than ever
Business analysis and partnership across Amazon with Retail and Finance leaders to develop new operating opportunities
Manage a team of Operations and Area Manager as direct reports, with responsibility of a large department within a time-critical and demanding environment. This will include clarifying requirements and expectations for Operations Managers, Area Managers and Team Leaders
Leverage ideas of Area Managers and Team Leaders to source and nurture creative improvement plans for the Fulfilment Centre and take proactive steps to ensure that best practices are shared across all departments and shifts
Be a Subject-Matter Expert on larger processes and activities within the fulfilment centres, i.e. 5s audits, alignment with Standard Work procedures across the network
Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals and hourly progress towards these goals. Manage and report KPI analysis daily
Have strong people management experience, excellent oral and written communication skills and experience working with customers internally and externally
Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary

Amazon Devices Senior Operations Manager Resume Examples & Samples

Manage collaborative planning and forecasting process for named retailers
Ensure seamless order management and reseller level inventory allocation process for maximizing retailer in-store availability
Work with operations to ensure predictable, accurate, and consistent delivery of product to the customer while maintaining inventory targets
Define and manage execution of projects to optimize the retailer sales and operations processes - from inception through delivery - leveraging functional knowledge of supply chain architectures
Build solid relationships with peers across the organization and ensure smooth process flow and collaboration
Collect product and software requirements
Master's Degree in Engineering
SCM Black Belt
Analytical approach to problem solving and a track record of driving results through continuous improvement
Willingness to roll up one’s sleeves to get the job done

Senior Operations Manager Resume Examples & Samples

Fulltime MBA, with over 4 + years of experience of which a minimum 3 + years in managing people and interacting with customers / stake holders
Technical Background preferred
Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team
Manage the team and ensure high service delivery and execution
Vendor management
Process improvement and Kaizen
Experience in managing a call center operations will be an advantage

Senior Operations Manager Resume Examples & Samples

Lead the WW English virtual pilots and site, supervising all aspects including people, infrastructure and stakeholder management
Lead and manage a team of operations managers to deliver Amazon customer service KPIs
Develop and achieve performance goals and objectives in order to achieve customer promise expectations
Play a critical role in building leadership ability by providing guidance and mentorship to all levels of leadership as well as serving as an outstanding role model; inspire and motivate a team of managers and associates, effectively communicating to ensure engagement levels remain high
Deliver the strategic plan for virtual, with a focus on standardization, scalability and expansion
Maintain staffing levels and high quality and productivity; ensure that virtual meets its service levels and commitments
Work with the wider WW customer service teams to develop and grow virtual, including country leaders, capacity planning, instructional design, HR and finance
Drive strategies and programs which improve the competitive position and profitability of the organization
Implement, change, or develop new processes as necessary to provide the ability to serve new digital and device technical support experiences in a highly complex and changing connected environment of Amazon and 3rd Party Apps, products and services
Deep dive into issues and resolve in a timely manner, providing detailed, informative updates to the North America, UK and Digital and Device customer service leadership teams
Bachelor's in a quantitative field, an MBA would also be advantageous
5+ years of relevant experience in project management/senior leadership
2+ years of relevant experience in customer service
Experience leading teams to deliver cross functional projects
Strong oral and written communication skills, as well as a strong technical and analytical aptitude
Solid track record of leading teams through change and creating employee satisfaction
A proven track record in successfully managing virtual customer service teams and launching new sites and/or new projects of significant size, is advantageous however not required
Experience in using formal quality management, supported by statistical methods to drive business improvement
Ability to quickly adapt to changing priorities and generates innovate solutions in an extremely fast-paced environment

Senior Operations Manager Resume Examples & Samples

Qualified by experience – previous operations management experience is essential
Excellent client facing skills and experience
Customer service excellence/sales/call centre experience essential
Excellent forward planning and forecasting skills
Relationship management and communication skills
Influencing, political and sales skills
Commercial and P&L management skills

Senior Operations Manager Resume Examples & Samples

Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives to enable Operations and ultimately the FC to attain Amazon’s Business Plan
Manage a team of 10 to 20 with responsibility of a department of 200+ (400 in peak season) employees within a very fast-paced/ time-critical and demanding environment
Set/ clarify requirements and expectations for Operations Managers, Area Managers and Team Leaders
Measure performance through metrics, providing feedback, and holding Managers accountable for their performance and the performance of their departments
As needed partner with Managers to establish corrective plans to insure that department meets objectives
Leverage ideas of Area Managers and Team Leaders to source and nurture creative improvement plans for the FC
Take proactive steps to ensure that best practices are shared across all departments and shifts
Be responsible for the overall direction, coordination and evaluation of the department
Work closely with support staff (HR, Financial Manager, Facilities Manager, Safety Manager, Security Manager, IT Manager) to build and secure support and resources for projects and initiatives
Carry out supervisory responsibilities in accordance with the organisations policies and procedures
Manage and promote the maintenance of the working environment including driving health and safety standards across your operational area
Ensure security procedures are followed at all times
Maintains a complete management overview and thorough understanding of inventory in a multi-product automated environment
Achieve stock accuracy targets
Implements change and/or develops new processes as required to provide ability to better direct ship multiple products to multiple locations and geographies
Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals and hourly progress towards these goals
Improve quality and eliminate errors, reduce cost per unit
Manage and report metrics daily
Candidate has the opportunity to develop quickly and grow toward future increased responsibility. National and EU geographic flexibility would be an advantage for future opportunities
Strong senior operations team leadership experience (manufacturing, production or distribution environments), in a similar fast-paced environment
Able to manage ambiguity with their sleeves rolled up, and posses a preparedness to get involved if needed
Demonstrate strong track record of team leadership within a large scale rapid and process driven environment
Demonstrate a strong track record of problem solving and very strong analytical skill capability as required, to look at and find solutions for a variety of operational challenges
Excellent judgment to ensure timely decisions are made on a regular basis. Demonstrated ability to get things done and be resourceful
Maintain effective pace and produces conclusive, measurable results within time commitments
High dependability – able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done
Demonstrate ability to manage, motivate, and influence team behaviours (including people management processes)
High flexibility and willingness to travel
Practiced working knowledge of Six Sigma tools (preferred Black Belt qualified) and Lean techniques Candidates will be degree qualified in Operations, Engineering, Logistics or similar
An MBA would also be an advantage

Senior Operations Manager Resume Examples & Samples

Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives to enable Operations and ultimately the FC to attain Amazon’s Business Plan · Manage a team of 5-10 direct reports, with responsibility for up 800+ employees within a very fast-paced/ time-critical and demanding environment
Carry out supervisory responsibilities in accordance with the organizations policies and procedures
Improve quality and eliminate errors, reduce cost per unit · Take accountability for the overall leadership of the facility in the absence of the Site Leader or General Manager
Candidate has the opportunity to develop quickly and grow toward future increased responsibility. National and EU geographic flexibility are essential to maximize your future opportunities
Demonstrate ability to manage, motivate, and influence team behaviors (including people management processes)

Senior Operations Manager Resume Examples & Samples

Supports the Program Manager in organizing, directing, and coordinating of planning and production of all contract support activities
Ensures the flow of operations between all contractor-staffed positions to meet contract requirements
In coordination with the Program Manager, provides daily feedback on workflow and future projections to the senior Government personnel at the Facility
Supports the Program Manager in providing studies and evaluations
Demonstrates excellent communications skills with all levels of management
In coordination with the Program Manager, implements the Management Plan and Corporate Quality Control policies to effectively direct contract support activities
Ensures satisfactory conformance with contract provisions and performance metrics
In coordination with the Program Manager, assigns, schedules, and reviews work of supervisory staff
Assists with Subcontractor management
Support the Program Manager in interpreting policies, purposes, and goals of the organization for subordinates and the monitoring of contractual expenditures budgets
Assists with budget management and forecasting
Supports the development and maintenance of succinct reporting methodology
Aids in coordinating activities with all other sections of the facility to obtain information to facilitate administration
Manage staff of Operations Managers
Maintain constant awareness of all aspects of internal security
Take initiative to escalate any issues as appropriate and to report trends or patterns in the volume or nature of inquiries handled, to management
Attend meetings and generate meeting notes as necessary
Four (4) year college degree in Liberal Arts or Business. (Preferred – Work Experience in lieu of accepted)
Minimum of four years of progressive management experience
Minimum of four of management/supervisory experience supporting OPM or DoD contracts of similar size and scope
Advanced functionality in MS office applications, including Excel and Word
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required

Senior Operations Manager Resume Examples & Samples

Coordonate relationship with third party service providers such as Fund Accountant, transfer agents and custodians
Provide quality operational support to Asset Management team including fund valuation and reconciliation, fees calculation, payment instruction and monthly statement preparation for discretionary account, etc
Monitoring of corporate actions processing in our systems
Support Front Office teams on Securities and Cash positions
Responsible for handling trade/settlement, bank/broker account opening and month end reporting
Advanced degree in finance, financial engineering or related disciplines
10 years of experience in asset management operations with at least 3 years of which at supervisory level
Good command of spoken and written English and Chinese including Putonghua
Strong leadership, management and interpersonal skills
Willing to learn, work under pressure and patient is must
High initiative and motivation is required
Experience in Cash Equity/Bonds market, OTC and Listed derivatives as well as previous exposure to the hedge fund secto

Senior Operations Manager Resume Examples & Samples

High-level attention to detail and excellent project management skills
Computer/information management aptitudes required and proficiency with personal computers and office software
Experience in Microsoft Office suite preferred
Must have ability to adhere to strict deadlines while managing multiple projects simultaneously
Excellent interpersonal, organizational, and leadership skills
Ability to take initiative in, organize, and complete project plans
High energy, positive attitude, and clear goal orientation
Team oriented with ability to work independently
Evening and Weekend work required
Outstanding communication and customer service skills
Ability to deal effectively with and represent the University to a wide range of individuals/groups within and outside of Emory University

Senior Operations Manager Resume Examples & Samples

Partner with MBL's to support execution of regional and market strategies
Delivery of reports which ensure visibility of progress against key projects
Delivering regional communications which ensure consistent delivery and understanding of key initiatives
Partner with the RBL and regional Finance function to coordinate budget planning and the establishment of useful metrics for monitoring the business
Minimum of 5 years in a senior operations or financial management role
Excellent, in-depth knowledge of Mercer
Broad analytical skills with operational experience in managing all aspects of financial planning, developing business redress plans, and experience in the establishment of annual performance goals that link to the delivery of agreed budgets
Demonstrate the ability to take a long term view supporting the strategic planning process and providing input into the annual budgeting cycle
Proven ability to influence at a senior level. Constructively challenging business proposals to maximise performance and drive business initiatives
When appropriate is prepared to be directive, ensuring projects and initiatives are coordinated, retain traction and delivered in a timely
Manner
Ability to manage multiple projects and priorities
Proven ability to establish relationships with key stakeholders in various countries
Foreign languages knowledge can help

Senior Operations Manager Resume Examples & Samples

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis
MBA, preferred
Minimum of 5 years facility management experience, including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation
5+ years of experience, preferred
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent business writing and verbal communications

Senior Operations Manager Resume Examples & Samples

Managing and maintaining all operational aspects for a shared infrastructure and applications team as well as appointed sub-contractors, from both a resource and performance management perspective and ensuring adherence to Service Level Agreements
Problem Resolution strategies and execution thereof
Operational reporting i.e. performance, capacity, availability reports
Responsibility for short and long term planning with the Contract Manager and client
Identify and Implement Service improvement Plans
Identify new opportunities, which add value and improve service to clients and ultimately result in increased revenues for Dimension Data
Matric
Relevant degree or related qualification
10 – 12 years relevant IT experience
A solid understanding of the full IT infrastructure environment, including: end-user support, networks, servers, storage, disaster recovery, backup and restore, SCOM, SCCM, end point security and antivirus, VIP support, asset procurement and management, etc
A solid understanding of the applications environment, including CRM, business intelligence, middleware, etc
Must have operated at a specialist level across connectivity disciplines, business analysis, costing, project management, troubleshooting, implementations and support
People management experience: client relations, resource contract management, sub-contractors and 3rd parties
ITIL experience is highly advantageous

Senior Operations Manager Resume Examples & Samples

Provide direction and support for the responsibilities and functions of the Global Control Room team
Act as the key contact in the Global Control Room in relation to IT systems, restrictions and personal account dealing
Develop and refine Global Control Room related policies and procedures in the key areas of coverage
Attend industry discussions/roundtables pertaining to Global Control Room issues
Provide clear guidance to members of the Global Control Room as well as the business and function lines
Other ad hoc project work as agreed with the Head of Control Room
A Manager Role reporting to the Head of Control Room. The job holder will be required to coordinate and train a team of Regulatory Compliance specialists to assist in coverage for conflict management related matters. This will be a very demanding and challenging role. A key objective of the role will be to enhance current procedures and train Regulatory Compliance colleagues in order to meet relevant regulatory expectations and to provide Senior Management with up to date information regarding standards of compliance with applicable rules
Previous experience of managing conflicts within a global/commercial banking environment
Previous compliance and/or regulatory experience, preferably across a number of different business lines
Excellent communication skills, as the role requires constant communication with other individuals and teams within the HSBC Group
An excellent understanding of the regulatory environment and expectations, regulator rules and guidance together with other relevant regulations, codes of practice and HSBC Group Standards
Ability to make and support decisions with sound reasoning. Ability to clearly articulate business and regulatory implications of analysis and findings
High standard of written documentation
Ability to work with minimal supervision and on multiple tasks simultaneously and uses own initiative to resolve issues
Excellent time management and prioritization of work tasks
Self-motivated, enthusiastic and proven rapid learning capability
Committed to completion of work tasks
Good administrative skills (inventory updating, structured note taking, etc.)
Must have a flexible approach to work and working hours

Senior Operations Manager Resume Examples & Samples

Manage all activities within the Cell Culture function in compliance with corporate, cGMP, EHS, and other regulatory requirements
Ensure that activities within the Cell Culture area are planned and executed to meet business needs and Operations schedule
Responsibility for managing resources within Cell Culture unit operations of Pre-Culture, Cell Culture and Direct Product Capture
Providing leadership and direction to colleagues within the Cell Culture function
Promote a culture of continuous improvement and open communication
Ensure that personnel are recruited and trained to support activities in line with business needs and site recruitment plan
Support Commissioning, Qualification, Validation, PDMS and Technical Operations activities related to Cell Culture operations
Lead by example and strive to perform to high standards at all times in compliance with Credo and Standards of Leadership. Act as a role model for all colleagues within the Operations Department
Responsible and accountable for assuring the safe accomplishment of job activities in Operations Cell Culture and following good environmental practices and procedures
Ensure that all activities within the Cell Culture function are planned and executed to meet business needs, customer needs and Operations schedule
Responsibility for managing resources within Cell Culture unit operations of Pre-Culture,Cell Culture and Direct Product Capture
Providing leadership and direction to colleagues within the Cell Culture function to ensure that goals, targets and expectations are communicated clearly
Translate business cascade goals into departmental and individual goals and clearly communicate goals to team
Provide coaching and feedback to team and individuals to enable them to perform effectively
Promote a culture of continuous improvement and open communication. Listen to, and involve colleague in departmental decisions, goal setting etc. Seek feedback from colleagues to ensure that needs are being met and to ensure proper focus of resources
Support to Commissioning, Qualification, Validation, PDMS & Technical Operations activities
Pursue opportunities to develop colleagues within Cell Culture and other Operations functions
Ensure that housekeeping standards in Cell Culture areas and other areas within the Operations facility are maintained to a very high standard of GMP readiness
Manage resources of the Cell Culture function within budgetary constraints
Deputize to Cell Culture Team Leads as appropriate
Delegate responsibility and empower reports where appropriate to ensure personal effectiveness
Deputize for Operations Managers, Senior Operations Managers and Director of Operations as appropriate
Ensure visibility in the Cell Culture Operations area through regular walkthrough of the area
Leadership and development of all colleagues within the Cell Culture function (Manufacturing Team Leads, Technicians and Manufacturing Process Specialists).Customer focused
Facilitate an environment of continuous improvement and innovation
To provide leadership and a clearly identifiable work ethos
Collaboration and teamwork
Ensure PC&D completed timely and effectively
Strategic Thinker
Integrity and Credo-based actions
Work as a strategic partner with all other departments within the company and to align across GBSC
Lead cross-functional teams as required
Ability to operate as part of a team is critical
Organizational and Scheduling

PwC IT Senior Operations Manager Resume Examples & Samples

Continuous Integration and DevOps
Agile Release Management
Operations control quality and process improvement systems (ISO 9000, SEI CMM, Six Sigma, etc)
Technical security operations and information security standards example: ISO 17799 security standard)
Deployment of code, establishing quality of deployments, as well as release and change processes; and
IT Service Management industry-leading practices (ITIL)
Designing strategies and release management processes in a complex global application and services environment
Managing the SLAs for release planning, building, checking and final deployment of software services
Managing relationships across the global organization at multiple levels
Articulating clearly and discussing technical changes
Prioritizing work flow, managing schedules, and resourcing projects
Verifying solution designs/architectures and building on compliance with mandatory standards; and,
Planning and building releases for application services (build application release cluster, align applications, technology, and operations management for optimal resource oriented deployment)

Senior Operations Manager Resume Examples & Samples

Demonstrated track record as an Operations Leader with experience in transforming operations and getting them to world class performance level
Ensures Safety Culture and Operations making Safety a central topic of critical business discussions
Develops and tracks reports on operations Key Performance indicators, including but not limited to: compliance, customer service and reliability, cost and other business cascade metrics and objectives. Ensures metrics meet or exceed targets
Delivers on Production volume commitments, improvement plans and budget, ensuring that his/her unit meet or exceeds measurable targets
Establishes a Lean culture, utilizing Lean approaches, tools and resources to eliminate waste, simplify processes, increase productivity, and reduce costs
Promotes a continuous improvement culture in his/her area demonstrating improvement in critical business metrics and global competitiveness
Develop and tracks operations expenses, material/labor and product variances and initiates effective cost control practices to ensure efficient use of all resources (people, materials, equipment)
Ensures adequate facilities, equipment and systems are in use and promotes the housekeeping, maintenance and improvement of such systems to maintain area compliance and viability
Identifies Capital initiatives and prepares business cases to ensure his/her business unit can meet all obligations and is working toward ensuring a viable future
Ensures successful implementation of approved capital projects in the business unit in alignment with company initiatives and department objectives
He/she is a change agent promoting the site vision and transformation plan. Helps formulate the Operations Department Vision by being knowledgeable of industry standards and benchmarking of similar Operations inside and outside of J&J. As part of the Operations Department Leadership team contributes to establish and communicates a clear vision to all employees ensuring change management guidelines and principles are used while implementing initiatives aligned with the vision
Ensures that Operations activities are performed under cGMP’s and meet the regulatory, quality, labor and EHS guidelines required by the various global agencies and authorities governing the Gurabo site
Ensures awareness of departmental personnel in the areas of safety and quality and ensures all employees are trained to perform job functions consistent with cGMP’s and EHS requirements
The Operations Sr. Manager needs to have an active role coaching and developing his/her people to strengthen both individual capabilities and the team’s ability to provide value to customers
Motivates and inspires loyalty and commitment from the organization he/she leads. Uses performance management, people development, talent planning and other processes to lead, motivate and develop individuals as well as cross-functional teams to capitalize on their potential for achieving results
Ensures that top talent is recruited, developed and retained for the organization effectively leveraging talent and resources between teams and across business units
Leads and manages the implementation of change, allocating / re-allocating resources to effect change instilling a continuous improvement culture and driving process improvement. Promotes full understanding and compliance of his/her team of Company’ values, mission and vision, of J&J Competency model and of J&J Code of Conduct
Ensures that staff at all levels of the business unit is managed within such context of values and behaviors. Promotes an environment that encourages and supports the company’s commitment to the value of a diverse and inclusive work force
The Operations Manager needs to develop and maintain internal and external relationships to drive business growth. He/she must effectively communicate with Key Customer/Stakeholders to ensure clarity and customer alignment
A minimum of a Bachelor’s degree in Science, Engineering or Business Administration is required. Chemistry, Pharmacy, Chemical Engineering or related majors is preferred
Master Degree in Business Administration, Science or Engineering is highly desirable
At least eight (8) years of overall experience in the regulated pharmaceutical manufacturing industry is required
At least five (5) years of experience at the manager level within Operations / Manufacturing is required
At least three (3) years of working knowledge, expertise and technical depth with solid dosage manufacturing technology and processes is required
A thorough understanding of current GMP’s and European regulations in the pharmaceutical environment is required
Proven experience in supporting regulatory inspections in an active role
Proficient computer skills and use of software applications including MS Office (Excel, Power Point, Word, Outlook) are required
Process Excellence Green Belt or Black certification desirable
Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment
Ability to read, analyze, and interpret common scientific, technical journals, and financial reports
Physical requirements of the position include use of personal computer and other systems, light to moderate walking, visual inspection, bending and stretching
Availability to travel 10% within Puerto Rico and to the USA is required
Fully bilingual (English and Spanish) with excellent written and oral communication skills are required.Production

Senior Operations Manager Resume Examples & Samples

Serving as a member of Plant Management Leadership Team setting direction and policy for the entire operation. Communicating direction to primary and secondary report personnel. Holding department accountable for adherence to plant direction and policy
Ensuring raw materials are converted into finished goods for assigned area/shift. Ensuring processing, packaging, warehouse and maintenance execution meets targets. Ensuring maintenance execution supports production performance. Ensuring integration of metrics across the process. Accountable for SIC and SOL management. Accountable for assigned shift & responsible to integrate actions with other shifts
Accountable for deployment and sustainability of Lean Training
Ensuring adherence to all standard work processes, including K-LEAN processes
Accountable for compliance with all regulations. Food safety – plant in proper sanitary condition at all times, including allergen control, pest control, guidelines followed. Compliance with food safety policies and procedures. Compliance with employee safety policies and procedures
MCRS sustainability: Establishing and ensuring achievement of all unit KPIs; ensure adherence to and continuous improvement for all area MCRS elements
Responsible for assisting with/creating operating budgets and capital budgets with other department managers. Directing all department expense budgets with appropriate accounting information. Managing within the budget. Participating in the business planning and budgeting process. Developing short and long-term cost containment/reduction strategies
Accountable for execution of relevant projects within assigned area. Monitor project plans and status to ensure completion. Communicating project or program status, work activities, and potential problems to supervisors, team members, and appropriate others (e.g., Legal, Communications). Assigning project related work to team members taking into account workload, deadlines, and team members' capabilities
Responsible for talent management process for Operations employees. Ensuring Diversity and Inclusion meets/exceeds corporate standards. Following staffing process along with interviewing and selecting best candidate for openings. Ensuring Operations is appropriately staffed. Managing development & use of necessary/correct performance measures. Ensuring employees are properly trained to execute their duties
Accountable for ensuring union contract terms & conditions are met for area of responsibility. Process grievances
Maintaining an in-depth understanding of the organization's strengths, weaknesses, and resources, identifying potential organizational problems and opportunities. Making strategic decisions, considering immediate and long-term implications, benefits and costs, and risks associated with decision alternatives. Communicating the strategic vision to employees and obtain their input and commitment, motivating them to work toward common plans and objectives. Communicating and reinforcing roles and responsibilities of the team and how they support the strategies and values of Kellogg
Bachelor’s degree in a related field plus consistently demonstrated managerial experience or High School Diploma/GED plus extensive relevant work experience
Demonstrated ability to manage complexity
Ability to manage multiple and sometimes conflicting priorities
Proven ability to plan, organize, and effectively manage people
Ability to work with employees at all levels of the organization
10 to12 hour days are the standard, with on call responsibility 24/7/365
Interaction across all three shifts is critical to the success of this role
Candidate must be able to effectively function in a union environment and promote positive labor relations

Senior Operations Manager Resume Examples & Samples

Serve as the primary point of contact and supports administrative and operational management for the TSS organization
May be required to serve as proxy for the TSS leader in key critical business meetings/projects in relation to operational issues, projects, team progress and risk-related issues
Responsible for ensuring availability of required metrics and reporting
Accountable to continually monitor the top priority active projects within the TSS organization and ensuring TSS leadership has appropriately prioritized such projects, keeping the leadership team abreast of all matters of significance requiring immediate attention
Will serve as the organization's coordinator of strategy development & deployment, goal management, project leadership and management of special projects on an as-needed basis
Will work directly with the TSS HR manager to help drive effective organizational design and efficiencies to strengthen the organization
The Operations Manager must possess solid operational and technological knowledge along with business acumen
Serve as department liaison across other functional groups regarding process change, policy change, compliance issues, and
Works with the TSS Communication’s manager and team to ensure timely response for required communications
Ability to communicate with and manage executives to specific outcomes
Proactive in anticipating and preempting potential problems
Relies on extensive experience and judgment to plan and accomplish goals
A wide degree of creativity and latitude is expected
Applies technologies and technology concepts to solve business problems
Ability to employ strict discretion in sensitive situations
Drives operational performance management capabilities
Influences and drives direction through standard organization and other industry forums
10+ years of technology operations experience required; telecom experience preferred
Bachelors Degree. Related field

Senior Operations Manager, Lenscrafters Resume Examples & Samples

Deploys key initiatives to the LC organization - field and stores
Creates solid cross-functional relationships to project manage and influence key initiatives from the conceptual and “prioritized/funded” stage through deployment. Acts as a go-to person on the team
Owns the coordination and execution of approved strategies, ensuring appropriate initiative prioritization
Identifies and troubleshoots key areas of opportunity for the LC business
Works in “train the trainer/yoda” capacity for key initiatives
Demonstrates acute planning and follow up skills
Owns the tracking of project status against key milestones and evaluates ability to achieve timeline
Serves as the Operations SME on cross-functional project teams as needed
Creates and approves communication content for projects/initiatives
Recommends solutions and enhancements to known store and field challenges
Influences adoption and sustainment
Represents the voice of the field/stores by developing a working knowledge of store operations and execution via on-going store visits, partnership with Field Project Supervisors, and operations team
Collects feedback from the field to generate improvements in future projects and initiatives
Travels periodically to stores in order to identify opportunities and traction
Mentors and leads Field Project Supervisors
Streamlines and simplifies processes to elevate the associate experience
Identifies and maintains processes and tools to drive standardization and efficiency
Tracks processes to measure and analyze overall effectiveness and associate engagement
8+ years specialty retail experience
4+ years project management experience
Experience leading people through influence
Clear communications, both written and verbal
Ability to balance multiple projects simultaneously
Ability to keep sensitive business/personnel information confidential
Ability to maintain an enthusiastic attitude
Work ethic – flexibility in hours worked (i.e. may need to arrive early or stay late)
Proficiency of Windows software (Microsoft Word, PowerPoint, Excel, Outlook)

Senior Operations Manager Resume Examples & Samples

Proven ability in supervising and driving the day-to-day activities of a diverse & multi-company team in an enterprise environment
Experience in managing 24x7 Operations and support personnel
Must have experience in staffing of large operational programs with qualified candidates
Must be able to establish and maintain good working relationship with all levels of the organization, including government customers, the prime, the military and civilians, and functional organizations
Proven experience with technical, leadership, and management level exchange meetings
Proven skills in program management, Cost Account Management, cost and schedule tracking, and risk and opportunity management
Experience with organization building/structuring/restructuring
Experience with business development and proposal generation
Previous experience as a line/functional lead
Knowledge of and experience working with similar proprietary programs
Ability to quickly come up to speed on management and operational efforts currently underway
Strong teamwork and interpersonal skills
Relocation to an OCONUS location will be required
Demonstrated ability to effectively communicate at multiple organizational levels
PMP or Raytheon PM Level Certification
BOE Developer qualification
BS and 10 years or equivalent years of experience or 18 years of relevant experience in lieu of a degree

Senior Operations Manager Barcelona Resume Examples & Samples

You’ll need to monitor the delivery metrics and performance of more than 2000 Associates,
You’ll manage a large team (typically 2,000+): this workforce will consist of both permanent and temporary employees,
Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to
The safety of our team members,
Employee engagement,
Talent & succession management
Training & development
You’re goal-driven and target-oriented, always able to step back and appreciate the bigger picture,
Excellent command of English – both verbal and written, Spanish

Senior Operations Manager Resume Examples & Samples

Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional areas and ultimately the FC to meet and exceed business plan
Manage complex projects, demonstrating a high-standards approach, attention to details, and ability to negotiate constraints
Responsible for the overall safety, quality and performance and customer experience of FC support function operations
Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments
Create and monitor Inventory Control KPIs to maintain the integrity and accuracy of the inventory and related transactions
Develop and execute daily, weekly and monthly action plans that increase inventory accuracy and reduce defects
Understand the system and processes within the sites and provide expertise to problem solving
Partner with the Operation, Accounting/Finance, and Studio teams in the communication of policies and procedures surrounding Inventory Control & Quality Assurance and follow up to ensure compliance and consistency
Ensure that the Learning Department creates/updates accurate and useful information for training schools, SOPs, and other training aids/visuals
Ensure and drive best practices standardization across all departments and sites
Ensure standard training programs are implemented and consistently utilized as required in the fulfillment centers
7+ years’ direct management experience, including a salaried workforce, in a distribution center environment
Experience with Lean and Six Sigma and familiarity with Warehouse Management Systems (WMS)
Proficiency in computer usage, email, MS Office Suite
Strong commitment to employee development
Proven track record in the delivery of complex cross-functional projects
Solid background in problem solving, strong analytical skills and proven ability to tackle a variety of operational challenges in a timely fashion
Degree in Logistics or related field and MBA preferred
Experience in Adult Learning and Learning Technology
Experience in industrial maintenance

Senior Operations Manager Resume Examples & Samples

Responsible for day to day Safety, Quality, Delivery, Cost Leadership throughout the Fair Lawn Dry Repack and Warehouse Value Streams. Instill voice of customer throughout each process to ensure all Operations have the customer requirement in mind, every day for every job
Provides guidance, direction and leadership to ensure that products are manufactured with the highest level of quality in a safe and timely manner that will meet or exceed customer expectations
Conducts fact-based analysis using Lean techniques to create value and manage to a future state Value Stream that eliminates waste and drives continuous process improvement related to safety, quality, delivery, inventory, and productivity
Champion the implementation of Lean methods in the Dry and Warehouse Departments
10+ years working experience in a manufacturing environment with strong leadership experience and decision-making ability
Bachelor’s degree required. Preferred areas of study are chemistry, engineering, or business systems. An advanced degree such as an MBA is a plus
Process industry experience required; chemical or pharmaceutical experience a plus
Production experience preferred and warehousing and logistics experience is a plus
Possess technical engineering aptitude to understand advanced level of product line knowledge
Possess a continuous process improvement mindset with the ability to effectively lead and manage change. Proven experience as a Change Agent
Knowledge, experience or training in Lean techniques and proficient in process auditing
Strong Project Leadership experience with the ability to be involved with multiple projects simultaneously
Possess a solid working knowledge of other business functions such as Logistics, Finance, Customer Service, Engineering, and Human Resources

Senior Operations Manager Resume Examples & Samples

Cost, Schedule, and Quality
Lead a cross functional team to implement MRP and a finite scheduling tool within Production Operations as well as other system implementations
Directly manage all Lean activities within the organization
Bachelor of Science in Business or an Engineering Discipline
Over 10 Years of Experience
Must be a US citizen
Extensive knowledge of MRP and finite scheduling tools
Experience with Process Development, Lean Manufacturing, and Facility and Product Line- Layouts
Knowledge of all aspects of Production Operations
Experience developing actionable metrics that drive Continuous Improvement
Proven ability to establish manage and prioritize multiple projects with excellent project planning and execution skills

Senior Operations Manager Resume Examples & Samples

Manage assigned programs to ensure both the client KPIs and company expectations are met through effective business strategy development, positive client and team relationships and prudent financial management
Communicate performance plans with clients and build a strong relationship with them
Coach and develop your team through constructive feedback, ongoing training, one-on-one meetings and other coaching techniques
Analyze profitability of program(s) by reviewing Profit & Loss (P&L) statements and comparing forecasted revenue to actual and explaining variances
Provide regular feedback to Site Director and other members of the management team regarding program performance. Escalate issues appropriately and in real-time including, but not limited to, financial, performance, and human resources issues
Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives
Must have 2+ years direct sales or customer retention experience in a call center environment
2 years’ experience directly managing supervisory or professional level staff sales or retention staff is required; 4 years Operations Management experience supervising teams of call center employees is preferred
Supervising teams of 100 + FTE’s and directly managing supervisory or professional level staff in a call center environment is strongly preferred
Prior management experience in a call center environment is required
Familiarity with principles of P&L management
Previous client-facing and/or account management experience required
Proven strategic, operational and financial management skills required
Ability to communicate and build relationships across all levels of employees and with client
Strong knowledge of call center operations, including technical requirements and KPI measurement and standards

Consumer Banking Senior Operations Manager Resume Examples & Samples

Direct and lead the Cash Services, ATM Operations, and Branch Equipment departments
Manage and lead key vendor relationships
Establish, build, and maintain key strategic partnerships within the LOB and Geography
Establish, build, and maintain key strategic partnerships with other corporate functions such as Risk, Audit, Technology, and Supply Chain Management
Ensure proper alignment and execution of operational activities and support with overall Consumer Bank segment goals in revenue, risk mitigation, and client satisfaction
Working with LOB and geographic leadership to maximize operational execution
Business process improvement initiatives
Merger/acquisition team management responsibilities
LOB point of contact for operational issues and operational information
Operational lead for new cash product initiatives
Operational readiness and response for business continuity and crisis management efforts
Driving change and continuous improvement
Support and implementation of corporate projects and initiatives that may affect a line of business or the enterprise as a whole; the projects are targeted at accomplishing broad, long-term objectives such as putting clients first, enhancing revenue, improving quality and/or efficiency, effecting cost savings, advancing technological development or implementing new product line initiatives
Development of supplemental training and workshops on operations, client servicing and process topics
May conduct pilot tests of proposed operating and/or product changes
Participates in post-audit of business case after implementation is complete
A high degree of autonomy is required and exercised on a daily basis. Minimal oversight and direction will be provided by Executive Management on an as needed basis
High level of problem complexity. This role will require the capability to resolve and address complex problems that span the LOB and Geography as well as across other segments of the enterprise. Problems will range from operational issues to the client experience to revenue growth and expense management. Thought leadership will be a key driver of success
This role will require a high skilled, seasoned leader adapt at influencing, negotiating and persuading both vertically and horizontally across the enterprise. The ability to establish and maintain partnerships are critical to the success of this role
This role will have to be familiar with project lifecycles, process improvement, and program management. This role and the overall cash services organization will be expected to effectively support the delivery of programs, projects and business-as-usual activities
This role will play a key and critical role in managing the operating risk of the Retail Line of Business and client experience as it has overall responsibility for the operating soundness of cash services
Provide strategic input to the development of new processes and redesign of existing processes
Knowledge of tools and systems utilized by the line of business
The ability to understand the corporate operating model and have the ability to work within the structure to deliver the desired change
Ensure processes and projects can tactically integrate into business units
Understand the risks of the processes and procedures, as well as, the process dependencies on other operations or external factors
Ability to quickly establish interpersonal relationships and build partnerships with teammates at several levels in the organization and with vendors
Proactively identify risks in developed solutions and/or processes and ensure necessary risk mitigation steps and/or controls are included in the process
The ability to obtain stakeholder agreement and negotiate changes with stakeholders at multiple levels in the organization
Investigate and analyze all components of a proposed or presented solution to ensure all related technology, client tools and teammate tools are aligned or can be aligned with the new solution
Participate in all aspects of testing prior to implementation and proactively engage teams on developing full/long term solutions to problems identified
Will serve as a coach or lead for other members of the team
Must be able to sponsor or advocate change and act as a change catalyst
Manage people, process and technology
Analyze and resolve operational, technical and issues quickly and decisively
Ability to develop solutions to meet corporate strategies specifically related to tools, systems, processes and technology utilized by client facing teams
2+ years of experience managing vendor relationships
Strong analytical skills and experience with operations performance optimization
Strong communication skills; experience presenting to executive/senior level management
Demonstrated ability to lead and coach others
Expert knowledge of the business unit and related industry
Demonstrated ability to achieve desired results
Excels in problem-solving, partnership, communications, persuasion, and negotiation
Must act as a change catalyst
Self-motivated with the ability to work independently with minimal supervision
5+ years experience in a bank operations role with demonstrated proficiency in multiple disciplines related to the position
Bachelor's or Master’s degree in a relevant field of work or an equivalent combination of education and work related experience
In depth knowledge of Retail Banking practices
Familiarity of key technology solutions deployed by the bank and critical applications used by LOBs/functions

Senior Operations Manager Resume Examples & Samples

Provide leadership and direction for operational compliance across the portfolio of commercial, retail and data center properties
Evaluate in conjunction with Facilities Managers and Engineering Managers the existing preventive maintenance program, scheduling intervals and work to maintain, update and improve the operational efficiency
Manage the execution and proactively promote preventative maintenance best practices
Understands the engineering design and operational aspects of building systems and equipment including UPS, Life Safety, Mechanical, Electrical, Plumbing, HVAC, Security and Elevator systems
Analyze equipment downtime ramification and develops or enhances Emergency Response Action Plans (ERAP) in the event of equipment failure
Lead and/or assist with operations and financial management, reporting and client presentations
Demonstrate operational leadership, responsiveness and creativity
Ensure superior client satisfaction by pushing to meet or exceed key performance indicators

Senior Operations Manager Resume Examples & Samples

7+ years’ experience managing operations in a sales, logistics, distribution, or manufacturing environment
Experience manipulating and analyzing complex data sets
Experience with Project Management
Experience working with Microsoft Excel, Access, and/or SQL
MBA or Master’s Degree in Engineering or related field
Strong data analysis and problem solving
Demonstrated history building business requirements and requests for proposal
Experience working with Salesforce.com and Tableau
3+ years of project management experience

Senior Operations Manager Resume Examples & Samples

Supervises the activities of a CSE team with responsibility for results in terms of customer service satisfaction
Manages CSEs of all levels, geographies; generally responsible for a team of to 30+ people
Workload management among team members, including implementation of innovative ticket/case management techniques
Mentors other managers in management and Cisco practices
Assumes leadership role in CMS or cross-functional teams to drive service delivery and/or product improvements
Represents CMS in EBC's and tours
Participates in major cross-functional projects affecting Cisco business, product, or service leadership
Identifies and works on issues that affect worldwide CMS and other services teams
Provides management guidance to all levels of exempt employees on accomplishing goals
Work is reviewed and measured based on attainment of objectives and overall success of department
Fluent English speaker/writer
Demonstrated drive for continuous learning, results-orientation, and teamwork
Professional & concise communication (written & verbal)
Flexible: very able to adapt to a changing environment
Out-of-the-box thinker
Ability to drive change through innovation & process improvement
Performs well under pressure and in disruptive environments where priorities can change in response to customer demand
Direct experience with Managed Services industry including in-depth understanding of strategic and tactical components
Possesses detailed business knowledge of Cisco products specific to Cisco CMS product suites and/or project/program management in the managed services space
Executive level communications, tailored to unique situations
Comfortable working in a dynamic and evolving organization and service
Possess 6+ years-prior management experience
Complete understanding of and experience in leading a team in applying all elements of Technical Support
Proven business and technical expertise and extensive customer service engineering experience
Demonstrates strategic skills
Excellent working relationships with other customer service organizations within Cisco and with appropriate business units
Ability to formulate and deliver complex presentations throughout Cisco and to customer departments
Demonstrated industry awareness
LI-EMEA-MM1

Vans Senior Operations Manager Resume Examples & Samples

Experience with PKMS and SAP preferred
Ability to establish and maintain effective relationships with other management staff, employees and the general public
Excellent problem solving skills
Ability to communicate clearly and effectively
Follows through with all tasks, assignments and job duties in a timely manner
Certification on power equipment: Stockpickers, Powerjacks is required, but not essential

Senior Operations Manager Resume Examples & Samples

Proven track record of team management in a data processing or administrative centre
Leadership, planning and organisational skills
Knowledge of shareholder practices (preferable)

Senior Operations Manager Resume Examples & Samples

Ability to communicate professionally in both written and verbal methods with internal and external stakeholders
Effective time management to ensure the completion of workloads are achieved within sufficient timeframes, as well as demonstrating the ability to prioritise
Strong capability to analyse data, absorb key and relevant information to determine an appropriate course of action to address any issues identified and opportunity to improve the customer experience
Ability to make business critical decisions to ensure the business performance is maintained during periods of volatility

Senior Operations Manager Resume Examples & Samples

Typically requires a Bachelor’s Degree and a minimum of 5 years directly relevant work experience, or Master’s Degree and 4 years, Associates degree and 7 years, or 8 years of relevant work experience in lieu of a degree
Working knowledge of maintenance, landscaping, custodial, mail & package and the call center operation for the campus, ensuring they run/operate effectively/efficiently
Ability to proactively inspect all assigned area by staff and stay aware of building/service status and conditions (i.e. opening of new space, project work, new service, etc.)
Able to manage suppliers and work directly with landlords, as needed and ability to effectively negotiate contracts for external contractors and services
Prepare management reports that adequately report all aspects of departmental operations and which contain information useful for department leadership and planning
Minimum of 3-5 yrs. management experience
Outstanding customer service orientation
Transition Management experience preferred

Senior Operations Manager Resume Examples & Samples

Provide innovation in developing long term strategies to ensure that the Amazon Logistics operating model is flexible and agile to meet future customer demands
Introduce new and innovative ways of managing the delivery network (included but not limited to utilization of different transport models, different delivery network models, new sources and innovative models for workforce planning)
Responsible for setting operational goals and metrics for up to 10 delivery stations across three shifts over 24/7 operation, whilst working with the senior leadership team, to regularly review delivery station performance levels to continuously improve strategies to make both long term and tactical business decisions
Manage and drive the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan
Manage a large team (typically the total workforce size from all sources will be over 3,000 people) across multi sites, within an extremely fast-paced/time-critical and demanding environment. (Typically a team will consist of workforces from a variety of sources including permanent/temporary and contract labour)
Create, lead, engage with and direct a workforce to drive enhanced performance through the business people agenda. This will include at all levels of the business - safety of our people, employee engagement, performance leadership, talent & succession and training & development
Implement change and/or develop new processes as required to provide ability to better service Amazon customers, reducing cost whilst looking to serve and improve contribution
Set requirements and expectations for Delivery Station Managers, Operation Managers and Shift Managers
Take proactive steps to ensure that best practices are introduced to the network in the form of standard work and that these are shared and implemented across all locations in the network
Work with key business partners such as Transport & Sort, ISP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to deliver the operating plan and to secure required support and resources for projects and initiatives
Goal driven, target orientated, with the ability to step back and look at the bigger picture, you will also be able to manage ambiguity with your sleeves rolled up, and thrive in a truly innovative and complex business environment
Proven strong track record of team leadership within a large scale rapid and process driven environment – must have end to end process management experience
Proven ability to problem solve with strong analytical skills
Flexibility to manage a business that can operate 24/7 (including holidays)
Demonstrate the ability to manage, motivate, and influence work behaviors through exceptional people skills and leadership
Ideally you will have experience of lean manufacturing techniques

Senior Operations Manager Resume Examples & Samples

Define, develop and execute operations strategies and plans meeting financial and customer expectations,
Oversee the entire global supply chain pipeline (processes and functions) and define/make recommendation for improvements,
Provide organizational leadership building strong teamwork,
Ensuring business continuity with proactive planning techniques, driving system automation, leveraging I2/JDA systems for planning and execution and adoption of ATP/CTP
Resource Planning to meet manufacturing plans and structural requirements
Identify and drive projects related to supply chain improvements and customer expectations,
Identify supply chain blind spots and engineer/formulate solutions and take ownership of strategic initiatives,
Lead and drive for supply chain efficiency achieving efficient costs, inventory control, lead time predictability meeting key customers’ expectations without sacrificing quality,
Cost and process improvement opportunities with value engineering analysis,
Build strong customer-supplier partnership, and
Operations transformation through scientific and statistical methodologies utilizing the fully integrated system capabilities
MBA preferably with EE Degree with minimum 5 years of working experience in management role at MNC
Proven leadership and managerial skills
Understanding of entire Supply Chain processes and principles
Excellent strategic thinking and planning
Possesses strong “change catalyst” skills and command strong influential skills

100

Senior Operations Manager, Zhengzhou Resume Examples & Samples

Establish professional and constructive working relationships with bottlers and key third parties
Negotiating (Excel)
Identify Profitable Volume Targets (Proficient)
Over 2 years of people management experience
High level of mobility will be definitely a plus

101

Senior Operations Manager Resume Examples & Samples

Direct supervision of full-time employees, including
Indirect supervision of full-time employees
Required: Bachelor of Science Degree in any of the Sciences
Ten years minimum experience in hazardous waste operations

102

Senior Operations Manager Resume Examples & Samples

Master's degree in business administration, engineering, information systems or related field preferred
Twelve or more years of support services, project, or program experience
Experience working with technology industry
Experience working with company products and operating systems
Experience working with proposals
Strong interpersonal skills to interact with clients and team members
Good relationship building skills
TS/SCI required, BS from an accredited college or university in an Engineering, Science, or Information Technology related field. Five (5) years of management experience performing in accordance with the Information Technology Service Model (ITSM) and three (3) years of experience managing an IT Operations Center
Manages and oversees day to day operations of service delivery teams, and operations-related processes. Ensure that products and services are delivered in accordance with agreed upon business solution goals and objectives
Implements operations improvements to meet established objectives across multiple facilities
Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance
Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service
Ensures maintenance of customer relationship and may build upon same
Selects and hires employees
Trains and evaluates employees to enhance their performance, development, and work product
Addresses performance issues and makes recommendations for personnel actions
Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines

103

Senior Operations Manager Resume Examples & Samples

Safety: Implements the company safety policy for assigned projects and ensures that work practices meet or exceed all current company and industry standards as well as applicable federal, state, and local laws and regulations
Cost and financial management: Monitor, reviews and oversees any cost and financial budgets related to operations responsibilities
Quality: Understand, train, and enforce the company quality program, processes, and standards
Contract Administration: The operations manager is required to understand technical and commercial terms as well as conditions of the clients master services agreement with Optima. All work shall be performed in compliance with the contract requirements, scope of work, and pricing
Associated responsibilities for the management of Construction Managers, Foremen, and Project Coordinators
Assist the Sr. Project Manager with any operations responsibilities, duties and reporting
AT&T Turf Experience
Establish and Manage Operational Plans
Strategic Planning abilities
Build and Foster Collaborative Relationships
Self-starter with excellent oral and written communication skills
Strong diplomatic and interpersonal skills
Possess excellent data gathering and analysis skills
Project management scheduling software experience (i.e. Microsoft Project, P3e or comparable) preferred
Proficient in MS-Word, Excel, and PowerPoint. Working knowledge of the wireless industry
Wireless new site build and modifications deployment and implementation experience
Design and construction experience
Core network experience
RF technology base knowledge experience preferred
Demonstrate excellent decision-making abilities
Possesses demonstrated ability to negotiate complex or sensitive issues to favorable resolution
Equipment ordering and material management experience
Develop a reputation for teamwork, integrity and trust
Ability to assist in ensuring company vehicles, trailer servicing, and inspections are being completed and submitted

104

Senior Operations Manager Resume Examples & Samples

Bachelor's degree (Higher preferred)
Identification of opportunities to streamline the business and operational processes
Responsible for the planning and estimating campaigns within a program portfolio
Coordinate, track and manage the campaign
Act as an escalation point of contact between the client and the operational teams
Review and assess the operational efficiencies of the businesses
Improve the sophistication of the operations and look at process and general business improvement opportunities to help build scale
Manages daily overall operational activities of the program by providing directions to the Operations Managers in ensuring operational efficiency, achievement of the program/organizational goals
Coordinates with the client representatives and other units of the organization in managing manpower resources, system and procedures and quality works
Serves as 1st Escalation Point; Responds to client and program concerns with swift resolution
Reviews Penalties and Losses, calibrates weekly with the clients on charges and prepares the invoices billable to them
Analyzes daily revenue and provides corrective action plans to hit revenue goals
Leads weekly, monthly and quarterly business reviews with the client
Partners with the Internal Teams and Operations Managers in creating and implementing effective Performance Management plans and Developmental Coaching mechanism; spearheads activities to maintain seamless execution, conducting regular performance reviews, and taking action to correct and improve performance problems
Spearheads strategic actions for the business. Liaises with different support groups such as Workforce Management, Global Command Center, Quality and Training groups to come up with actions that complement Operation’s drive in achieving SLAs and metric goals
Ensures high employee satisfaction by coming up with Rewards and Recognition programs, employee engagement and activities that promote ESAT in Operations

105

Senior Operations Manager Resume Examples & Samples

Analytical mind-set and innovative thinker
Strong knowledge and experience in respective technologies
Ability to mediate and build consensus between cross-functional stakeholders with different objectives
Able to work in a team environment and coordinate multiple tasks with conflicting priorities
College/university degree from an accredited institution with a Master in Computer Science or Business/Marketing or equivalent combination of education and experience
At least 7 years of progressive work experience in an operations role or a consulting position
Certification in respective technology is a plus
Experience in managing support contracts and external partners/vendors

106

Senior Operations Manager Resume Examples & Samples

Bachelor's Degree or equivalent in Production Management, Business Administration, or Mechanical Engineering
Outstanding verbal and written communication skills including the ability to develop presentations and present BOS Metrics to a broad audience including senior leadership
Ability to collect data, establish facts, define problems and draw valid conclusions
Ability to identify capability and build a solid collaborative operations team environment
Ten or more years of broad manufacturing and materials experience

107

Senior Operations Manager Resume Examples & Samples

Manage the planning and forecasting related activities for the unit
Ensure all MIS is generated and circulated regularly - in the areas of project health, resourcing, project financials and any other
Support other business activities like process design and rollouts, helping drive adoption in the unit
Coordinate with other DMI units for activities like intercompany work orders, invoices
Ensure data is kept up to date in ops systems, and ensure data hygiene
Support recruitment related activities as required for the unit
Coordinate HR related activities for the location - employee engagement, appraisals process, onboarding process , any other
About 10 years of experience
Proactive
High proficiency in powerpoint and excel
Organized , and should be able to prioritize own work effectively

108

Senior Operations Manager, Alexa Skills Resume Examples & Samples

Program Management, Product Management or Service Operations background
Bachelor’s degree required; MBA preferred with 9+ years of overall work experience
Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities

109

Senior Operations Manager Resume Examples & Samples

Work with category team to add selection with minimal defects
Own and drive execution of global enhanced marketing content (A+) program
Own and aligns process goals to business goals
Ensuring that classification is aligned with Amazon catalogues worldwide and that products sourced comply with the Amazon dangerous goods management program
Owns monthly/ quarterly business reviews and complete documentations
Continuous improvement of Amazon processes
Collaborating with other stakeholders to ensure vendors or sellers comply with legal requirements
Documentation: manage, maintain and improve documentation processes
Conduct weekly audit reports to track compliance issues Standardize and maintain Standard Operational Procedures (SOPs)
Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure vendor compliances and scalable communication processes
Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows
Work with internal stakeholders (category leaders) and influence teams outside retail systems. Builds programs to address business challenges and provide solutions to execute/ implement
Drive operational efficiency through analysis
10+ years’ experience of relevant experience managing large operations organization
Good problem solving skills: acts decisively, promptly and confidently. Not afraid to contradict others and proactively offering solutions
Fluent in English, both oral and verbal
Ability to work in highly ambiguous environment with multiple stakeholders
Fulltime Masters in Business Administration

110

Senior Operations Manager Resume Examples & Samples

Responsible for managing assigned programs to ensure both the client KPI's and company expectations are met through effective business plan strategy development/deployment, maintaining positive client relationships, people management, and prudent financial management
Communicate with client regarding KPI performance and action plans. Manage and build client relationships at all levels
Analyze profitability of program(s) by reviewing Profit & Loss (P&L) statements and comparing forecasted revenue to actual and explaining variances. Make adjustments as necessary
Ensure all positions are staffed appropriately to meet client requirements
Drive and participate in projects which support in identifying and acting on opportunities that improve the quality, safety, cost effectiveness, and value of the service we provide to our clients and our employees
Communicate client and company goals and metrics with team members to deliver high level of customer service
Execute short and long term performance goals developed by Senior Management Team
Collaborate with respective Operational Support Teams to train employees to meet Client demands
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
2 years’ experience directly managing supervisory or professional level staff is required; 4 years' Operations Management experience supervising teams of call center employees is preferred
Supervising teams of 100+ FTE’s and directly managing supervisory or professional level staff in a call center environment is strongly preferred
Proven Strategic, Operational and Financial Management skills required
Strong understanding of financial reports and forecasting
Ability to address all concerns in a consistent and fair manner

111

Senior Operations Manager Resume Examples & Samples

Develop and direct programs to ensure the efficient and cost-effective operation and utilization of the facility. Plan and schedule all distribution services including receiving, storing, shipping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an efficient manner. Plan long-range labor needs based on sales forecasts and input from management. Make recommendations to senior management on programs to improve operations
Attend warehouse meetings. Interact with General Manager and Warehouse Managers and Supervisor to establish goals. Interact with traffic, customer service, HR, maintenance and warehouse teammates
Develop a space utilization plan to meet prescribed cost and service standards. Monitor the space layout plan to ensure it continues to meet company standards. Develop and implement an effective product locator system and update as necessary
Direct the operations of the warehouse supervisory teammates to achieve prescribed objectives. In collaboration with HR, develop and maintain a productive work team by creating programs for hiring, training, and professional development. Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates. Implement and appropriate performance evaluation system for recommending promotions, wage increases, and terminations
Develop procedures to ensure the efficient operation and utilization of all warehouse equipment. Monitor the cleanliness and working condition of all equipment (fork lifts, clamps, hand jacks, etc.) and oversee adjustments and/or repairs as necessary. Report utilization to Accounting on a monthly basis. Adjust the quantity and type of equipment to meet business needs and minimize costs. Develop and implement a program of equipment maintenance
Develop, implement, and direct programs to ensure the safety of all teammates, equipment, and property. Provide safety instruction to teammates as needed (formal/informal). Report all work-related injuries to personnel immediately. Provide immediate medical attention to injured teammates as necessary. Assure compliance with OSHA and MSDS regulations
Create and manage programs to keep tools and equipment in designated areas; schedule cleaning of equipment; store product in neat straight rows inside painted perimeters; supervise cleaning of restrooms and breakrooms; maintain strict rodent and pest control; assure compliance with appropriate government regulations
Continually maintain a professional and courteous relationship with all customers. Audit operations to ensure service standards are being met. Establish customer service training programs for all front-line teammates
Ensure current and accurate inventory control of each product line in the warehouse
Assure that customer orders are picked and shipped in a timely fashion within prescribed cost levels. Develop and implement an effective receiving operation that minimized cost and ensures receiving paperwork is processed accurately and promptly
Control and direct all transportation into and out of the warehouse to meet company standards of customer service, cost, safety, and security
Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations
Participate in the preparation of budgets, revenue projections, and account analyses

112

Senior Operations Manager Resume Examples & Samples

Be a leader of leaders in the CQ Ops space. Manage a team of over 100+ CQ specialists and leaders in the organization
Work with stakeholders across Amazon to definfe the Catalog Quality program roadmaps
Identify, scope, deploy process improvements across teams
Create/ Manage KPI's and deliver on the same
Take ownership of the team’s recruiting efforts. Continually raises the hiring bar
Formulate vision and goals for the org and have the leaders execute the same
10+ years of relevant work experience or Top B-school MBA with 5+ years of experience
Proven track record of delivering on large scale projects involving large teams (100+)
Proven people management skills (leadership role, team management and retention of top talent)
Proven experience in managing operations processes
Analytical Skill, ability to interpret data, ability to explain data to others
Exposure to process improvement/quality control tools and methods
Strong judgment and instincts. Is right a lot
Able to prioritize in complex, fast-paced environment
A Bachelors or Masters degree in engineering or data sciences
Prior experience working in audit process / similar ecommerce processes
Prior experience in use of data analysis tools like MS Excel, MA Access, Minitab, SAS
Prior experience in design and execution of analytical projects
Experience in working with databases, and SQL in a business environment

113

Senior Operations Manager Resume Examples & Samples

Drive execution and follow up on critical projects
Vet internal and external requests to the SVP/organization, directing assignments to appropriate staff where necessary; directly handle resolution/correspondence in many cases
Manage agendas, preparation of materials, and coordination of agenda topics/presenters
Assist in planning and execution events and meetings as well as any other virtual team meetings

114

Senior Operations Manager Resume Examples & Samples

Manages performance on specified program(s) to meet and exceed all client and/or company expectations. Ensure KPI’s are achieved. Directly communicate with client regarding KPI’s
Oversees and manages the program(s) performance goals in order to make necessary process adjustments, ensure that IBEX Global policies, procedures, and standards are followed and adhered to
Directly supervises Operations/Team Managers
Interviewing and hiring advisors; planning, assigning, and directing work; appraising performance; rewarding and disciplining advisors; addressing complaints and resolving problems
Manage information flow between the Team Managers and the Operations Manager
Assist in managing the Quality Process including number of monitorings completed, tabulating results, ensuring calibration and providing coaching to outlying evaluators
Co-facilitate associate satisfaction throughout the program(s) through incentives and floor-wide activities. Includes holding round tables to gauge associate satisfaction
Coordinate any AD-HOC training delivered by IBEX Global or client to ensure participation and completion in a timely manner
Participates in client calls, visits, meetings and joint calibration sessions

115

Senior Operations Manager Resume Examples & Samples

The Operations Manager’s role includes providing the Customer with a pleasant experience; removing any potential irritants beginning in the parking lot or garage and extending into the Mall. This includes having a clean, safe well maintained facility with appropriate signage, lighting and landscaping
Operational and Cultural Standards at GGP embody a "best in class" shopping environment that exceeds expectations of our communities, retailers, employees, consumers and shareholders; maintains the asset value of all center components and enhances customer experience
Supervise and administer all "deal-driven" tenant and landlord construction, as well as CapEx projects for any given fiscal year. Be able to leverage knowledge of the property to assist Tenant Coordination with as-built conditions, available utilities, and any known constraints. Review Tenant (or Landlord) work drawings, including MEP/FP plans, enforcing the execution of LL approved plans during tenant build-out
Effectively build and maintain relationships with mall team, and all external contacts, including (but not limited to) vendors, suppliers tenants contractors, contracted services, local authorities, local code officials etc
Effectively manage Vendors through a thorough understanding of all applicable service or maintenance contracts, maintain open communication with vendors through regular meetings. Administer all required insurance certificates, and invoicing. Ensure that our vendors incorporate our cultural values. Provide GM with regular updates in regard to status, performance or issues related to vendors
Understand and follow GGP policies for bidding, identify qualified bidders, manage all construction activity to meet plans and specs. Complete on schedule and on budget
Strive for personal growth and self-improvement through continuing education, seminars, professional organizations and publications
Identify and resolve Human Capital issues in conjunction with GGP policies and under direction of GM
Create the annual expense budget within defined guidelines, implement and forecast operating expenses to that budget. Meet regularly with the GM to review financials and adjust as needed to meet the current financial plan
Create, update and manage a five year Capital plan for the property. Administer CapEx requests and annual Capital Plan (run-rate and Large projects) for implementation and completion on time and on budget
Understand any existing or (implement) new technology. Ensure proper maintenance of all BAS systems including (but not limited to) lighting controls (BMS / EMS), HVAC, fire / life safety alarm systems, irrigation control, vertical transportation, electrical distribution / wiring and lighting, plumbing (interior & exterior)
Provide property level support for systems including IP based phone and computer networks, building WIFI systems, digital advertising and CCTV systems
Collaborate with other GGP departments to coordinate and implement promotions, events or specialty leasing programs
Administer all State and Federal required reports and safety documentation
Supervise & maintain Mall level Risk Management and Emergency Planning procedures
Have a complete understanding of what drives utility consumption and demand, all parts of a utility bill, and utility rebates, new technologies and fostering a good relationship with the local utility representative
Have an awareness of what sustainability means to the Mall by setting goals or having an understanding of KPI’s for the centers: recycling programs, disposal/reuse of modular barricade system; grease/cooking oil recycling; metal recycling; effective management of the Mall’s waste stream
Participate in Center Strategic Planning efforts, prepare operational reports for regional/corporate managers
Participate in Manager On Duty rotation and manage day-to-day activities as necessary

116

Senior Operations Manager Resume Examples & Samples

You’ll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year-on-year improvements,
Performance leadership,
Several years in manufacturing, production, or distribution logistics environments: ideally five of those at a senior level role, managing multi-site locations,
You hold an degree from an accredited institution or have equivalent work experience,
Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must,
You’re able to manage, motivate and influence positive work behaviors in employees,
Proven ability to improve metrics at a country level,
Excellent command of English – both verbal and written
Experience of effectively managing third party contract resource arrangements is also a nice to have

117

Senior Operations Manager Resume Examples & Samples

Provide direct supervision, guidance and support of operations personnel
Ensure that the planned profitability of all services is realized by utilizing sound financial management principles and continual review of appropriate management information reports (e.g., Profit and Loss, Job Profitability, Weekly Hours, budgeting, collections)
Ensure that all operations personnel understand, and comply with, all applicable EEOC, wage and hour, and other laws governing employment
Must possess a high school diploma or equivalent
Prior experience independently managing all aspects of a business enterprise with an annual revenue in excess of $3MM
Demonstrated understanding of the cost factors associated with selling security services
Ability to assess and evaluate situations effectively

118

Senior Operations Manager Resume Examples & Samples

You’ll need to monitor the delivery metrics and performance of Associates,
You’ll manage a large team: this workforce will consist of both permanent and temporary employees,
Excellent command of English – both verbal and written, and proficiency in Italian

119

Senior Operations Manager Analytics Resume Examples & Samples

Daily project execution for Berg Analytics
Work closely with the research teams and their internal and external customers
Create strategic vision for resource allocation and execution streamlining within the company
Assist Senior Management in developing a scale-up strategy
Requires a Ph.D. or M.S. in Life Sciences or a quantitative discipline with 2-5 years’ industry experience in Pharma or Healthcare
Prior managerial experience is required
Demonstrated ability to “get things done”
Proven ability to find creative, practical solutions to complex workflow problems
Excellent communication and interpersonal skills combined with superior and proven track record of technical and organizational skills
Must be able to work in team-oriented environment and demonstrate attention to detail and record keeping

120

Senior.operations Manager Resume Examples & Samples

Bachelor’s or advanced degree in a relevant field
Excellent proficiency in Japanese and familiarity with language use specific to Japanese culture
Four or more years as an Operations, Project or Program Manager directly managing and developing others
Experience leading large, fast-moving projects
Experience working with various internal teams (including technical) to collect requirements, evaluate alternatives, and develop processes and tools
Excellent communication, strong organizational skills and very detailed oriented
Comfortable working in a fast paced, highly collaborative, dynamic work environment
Willingness to support several projects at one time, and to accept reprioritization as necessary
Experience working with speech or language data, including experience with transcription and annotation
Practical knowledge of data processing needs and trade-offs

121

Senior Operations Manager Resume Examples & Samples

Analyzes operational practices for effectiveness and practicality
Formulates ongoing standards, processes and solutions to capitalize organizational learning and continuous improvement
Facilitates and assists in the ongoing development of employee satisfaction initiatives
Assists in defining and establishing ongoing performance measures for center personnel
Assists Director to establish center budgets
Monitors client expectations and insures effective communications to center employees
Identifies performance and expectation gaps and facilitates resolution
Facilitates operational achievement of ISO/COPC site requirements
Defines, clarifies and communicates key performance and quality measures for business units and direct report personnel
Implements performance standards and measures for direct reports aligned with corporate objectives, client needs and business plan
University or College education or equivalent experience; In depth understanding of Call Center operating principles, metrics, methods and systems gained through experience
Minimum 5 to 8 years relevant Operations / Call Center / Service experience in progressive roles with 3 - 5 years in management experience; demonstrated experience analyzing and resolving customer service and client issues

122

Senior Operations Manager Resume Examples & Samples

Drives process design from scratch, creates quality initiatives, and other improvements to enable their functional area and ultimately the Central Operations to meet and exceed the business plan
Leader of the team that will create and execute standard practices that will be used to run the Central Operations nodes across Prime Now
Responsible for the overall delivery quality, cost, and customer experience for up to 12 Prime Now FCs and/or up to 50% of network Restaurant delivery operations
Will set and clarify requirements and expectations for Operations and Area Managers
Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
Takes proactive steps to ensure that best practices are shared across central operations shifts and all nodes in the network
Works closely with support staff (HR, Finance, Business Partners, IT and other Prime Now Leaders) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

123

Senior Operations Manager Resume Examples & Samples

Lead a team comprised of an Operations Manager, supervisors and associates to ensure best in class customer service is delivered on a daily basis
Serve as a liaison and build meaningful relationships with; Leadership peers, sales teams, customer service, transportation, facilities, finance, audit teams, corporate quality and other Anixter teams
Plan, develop and manage budgets, P&L for facility, and be responsible for long-range planning, cost saving initiatives, production efficiency initiatives, employee relations, succession planning and overall warehouse oversight
Monitor and develop staffing plans to ensure proper staffing levels -- manages labor costs, overtime and retention
Manage a fleet of contracted drivers to ensure on time and accurate deliveries to local customers
Manage inventory utilizing two separate inventory management systems
10-15 years of operations management experience within logistics or distribution
Bachelor’s degree from accredited 4 year university preferred
Extensive experience leading full cycle warehouse activities
Ability to interface effectively with other warehouse team members, other departments, customers, sales teams and vendors
Ability to foster a cooperative work environment
Experience identifying development opportunities and leading change initiatives
Knowledge of inventory management practices, warehouse and distribution best practices, quality management systems and facility maintenance programs
Excellent computer skills and warehouse management system experience required
Strong communicator, self-directed, motivated and goal oriented

124

Senior Operations Manager Resume Examples & Samples

Effectively recruit, onboard, and integrate new hires into team
People Performance Management (PPM)
Champion development and retention of top talent
Identify and address poor performance
Coach and develop direct reports
Leverage the capabilities of employees to expand operational capabilities and skills
Lead and cultivate a culture of Philips values and integrity
Communicate our business strategy and provide linkage to work and accountability
Documented development and retention strategy for top talent
Effective and accurate performance improvement documentation as required
Reward & Recognition – Recognize outstanding performance using recognition programs
5 years related experience in IT/Healthcare/ Implementation/ Integration Project Management
Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with customers up to C-suite levels
Ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints
Ability to manage multiple priorities and customer expectations effectively, and work in a fast-paced, dynamic environment
Able to travel 50% of the time

125

Senior Operations Manager Resume Examples & Samples

Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner
Ability to work effectively in a team oriented, high demand and fast paced environment
Ability to maintain high level of confidentiality and work with highly sensitive data and information
Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management
Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products
Demonstrated effective project management, presentation, negotiation and persuasion skills
Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes
Demonstrated analytical aptitude to identify opportunities for change, identify alternative best practice solutions and anticipate future problems and opportunities
Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution
Demonstrated ability to apply assessment measurement and evaluation techniques to ensure processes, systems and applications meet business needs
Demonstrated ability to solve complex of problem; gleans meaning from whatever date is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; used multiple problem-solving tools and techniques
Effective problem solving skills used to identify and resolve day-to-day operation and employee relations problems
Demonstrated leadership skills to effectively develop and lead a high performing team in meeting function/department/company short-term goals and objectives. Ability to take charge and get results within a team environment
Demonstrated ability to resolve differences impartially and bring issues to a positive resolution
Demonstrated change management aptitude and ability. Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes
Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility. Ability to translate diverse pieces of information into meaningful conclusions and results
Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes
Demonstrated ability to clearly and concisely express ideas and concepts verbally and in writing and adopts writing style and language to fit the situation/audience
Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understand how businesses operate in general; learns new methods and technologies easily
Takes on all issues, challenges and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take touch actions; challenges the status quo
Travel may be required to attend work related meetings and training sessions
May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects. Incumbent must be able to support operations which are opened weekends and evenings. All employees must be willing to work all shifts, overtime, holidays and emergency shifts as required
Able to maintain a regular work schedule to meet the needs of the business
Required to read and follow all company policies and procedures
Support and model the company values

126

Senior Operations Manager Resume Examples & Samples

Gathers and monitors metrics related to the DISC team progress against goals and objectives, including: items related to operation of the team (budget, resources, talent management), progress related to business improvement initiatives (process simplification, cost reductions, etc.)
Facilitates business improvement initiative related to Cost Reduction opportunities which include defining the problem statement, measuring data to structure the approach and generate hypothesis, conducting key analysis and communicating results, and developing both an implementation plan and required controls to lead to permanent solutions
Develops recommendations for presentation to the Global Director of Infrastructure Sourcing & Contracts and executive leadership within the Data Center Construction Execution (DCX) team to enable critical decisions within the capital expenditure portfolio
Creates models and performs cost analysis includes global spend picture, heat-mapping across different categories of suppliers, review cost of change management, and business case development including design trade-off analysis
Works with key stakeholders within DCX team to support time-to-market initiatives through implementation to include tracking progress, designing and monitoring key performance indicators, and meeting milestones. Works with functional leaders outside DCX such as Procurement, the Supply Chain Team (CIS), Real Estate and Facilities (RE&F) and Strategic Sourcing to find commonalities in solution sets
Ensure compliance with regulatory compliance over programs that include, but are not limited to, safety, anti-corruption assessments, finance, and trade. Work with appropriate corporate agencies to improve and change supplier and transactional vetting as required
Map current procurement processes and define gaps in efficiency and consistency. Research solutions and review construction industry best practices to improve organizational consistency, efficiency and effectiveness to include automated solutions
MBA or relevant advanced degree
Experience in both cost and statistical analysis, data modeling, and creating compelling visualizations of that data to communicate data to executive decision-makers
Bachelor’s degree in technical field, such as computer science, engineering, or construction related
Excellent communicator that can interact with diverse groups across organizational levels
10+ years’ experience in project management where a high-level of detail is required to achieve programmatic success
Experience with capacity or operations planning in an evolving and sometimes rapidly changing environment
Familiarity with common process improvement methodologies (Lean, Six-Sigma, etc.) and ability to facilitate change management

127

Senior Operations Manager Shared Services Resume Examples & Samples

Work with a combination of internal and external teams to deliver services that are first tested, launched and stabilised in the UK
Support scaling these services globally with transparent, clear operating and service models to support a variety of local needs and management practices working with Shared services peers and country management teams
Maintain strong alignment and partnerships with other peers, key departments and country counterparts to ensure that overall strategies and activities are well planned, understood, communicated and effectively executed to reach our strategic and operational objectives
Maintain clear accountability and collaborative models for performance, service levels and optimum restaurant performance
Identify opportunities to improve processes; encourage greater creativity with the team to provide a uniquely efficient services offering to our restaurant partners
Lead, inspire, manage and coach a team of operationally dispersed individuals including a small leadership team
Clearly communicate findings and recommendations from initiatives to leadership team and to the broader organisation
Operations background working with/alongside operations teams in similar business AND/OR Operations consulting experience with an execution slant
Experience from operations at a global scale (i.e. multiple locations, languages, time zones, etc.)
Demonstrable experience of driving and delivering on global projects
Proven ability to use a wide range of data, information and experience to create positive outcomes for the business
Thinks big and has a strong bias for action
Builds and steers high performing teams by setting and aligning them to a clear and concise set of shared goals
Derives satisfaction from continuous improvement
Leads and effortlessly navigates change, thriving within a flexible and agile environment
Acts on opportunities, generates new ideas and acts even in ambiguous situations
Communicates updates, plans and progress in an engaging way across a diverse set of stakeholders
Uses complex influence strategies including appropriate non-verbal communication

128

Senior Operations Manager, New Technologies Resume Examples & Samples

Define the strategy for processing, publishing, and maintaining apps catalog
Recruit and manage the team responsible for implementing the app review guidelines and processes
Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon’s high quality bar and follows Amazon’s policies
Manage the publishing cycle to minimize turnaround time and constantly improve ingestion processes
Specify requirements for the technological systems and tools required to support the content operations business road map and goals
Build system to effectively screen and manage updates from developers
Manage the content operations team to meet our selection expansion, quality, and service level goals
Partner with other Amazon groups as necessary to implement the strategy and manage exception processes
Partner with other Amazon groups in getting the apps and skills catalog ready for any new devices and country launches
Above all, protect and enhance Amazon’s apps and skills developers' and consumers' experience
Written and spoken understanding of Japanese language
Mobile industry experience a plus
Native expertise in Japanese language
Strong people management skills; comfort leading and developing teams with 50 or more employees and 2-3 tiers of leads and managers under them
Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with pro-forma financial and operational analysis
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

129

Saho Senior Operations Manager Resume Examples & Samples

· Manage a group of Engagement Managers & Engagement Coaches ensuring to coach and develop important skills in all performance areas
· Participates in call monitoring calibrations. Reviews calls being disputed and manages the service quality for assigned teams
· Presents monthly achievement levels and goals to assigned team and coaches ensuring improvement & efficient productivity achieved
· Responsible for communicating policy updates and company information through team meeting, pre-shift briefings and one-on-one development sessions

130

Senior Operations Manager Resume Examples & Samples

10 years of experience in developing broad-scoped business relationships
5 years of experience in operations management including proposal development, process and procedure development and team leadership
Ability to develop, layout, and follow through on detailed business plans and programs
Strong business and financial acumen
Strong technical aptitude and the ability to discuss the engine features, technology elements, and field customers’ questions

131

Senior Operations Manager Resume Examples & Samples

Ensure availability of development tools licenses, capacity and management ALM and other management systems
React to on-going and changing needs by engaging relevant partners, licensing relevant services etc
Plan and track budgets spend and consumption
Build up a common set of practices, principles and templates for managing projects and ensure project management standards are followed
Define, measure and track sets of KPIs to ensure continuous improvement of release execution plans
Interface MIS and R&D organizations to align priorities and needs
Developing relationships of trust with all key stakeholders; partnering effectively with LOB, R&D VPs, Services and Operation
Promote collaboration & continuous improvement within the organization
Provide visibility to division’s top management over projects status
Degree in Industrial Engineering and/or practical/technological experience/knowledge in relevant subjects
Experience in Operations or Release/Program Management within a global multinational software company is an advantage
Managerial experience is an advantage

132

Senior Operations Manager Resume Examples & Samples

Oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns
Develop individual & team goals and implement plan to carry out objectives
Assist the VP for Operations in crafting operations procedures
Should have a track record of meeting targets and delivering on targets

133

Senior Operations Manager Resume Examples & Samples

Assist the Operations Director in crafting operations procedures
At least 3 year(s) of working experience in the related field is required for this position; preferably Senior Manager/Director specializing in BPO Operations and Management or equivalent
Has handled at least 600 FTEs
Willing to be assigned in Pampanga

134

Senior Operations Manager Resume Examples & Samples

Consult with management and company employees during the project management lifecycle to ensure that a given project fits within the operational boundaries of our company’s strategic and tactical direction
Develop project plans that specify goals, scheduling, identification of risks and cost estimates
Formulate and define scope and objectives of project(s)
Document and flow-chart business practices, vehicular flow and other business processes
Conduct detailed business analysis of current and new operational procedures, practices and processes, and document them
Manage and execute projects, identify gaps, define metrics to be utilized to measure success
Create, file, distribute and manage the library of SOP’s, BMP’s, Business Practice Guides and other related documentation
Review business processes and suggest areas of improvement
Collaborate and facilitate meetings with employees throughout the organization and customers as needed to develop real-world, sustainable policies that increase the quality levels of business practices
Conduct “train the trainer” sessions for our training department on new SOP’s, BMP’s and Business Practice Guides
Suggest and manage the creation of audit guides and reports to support new initiatives
Through auditing and reporting efforts, ensure company policies are adhered to
Oversee other project managers, operations managers and employees of the Field Support divisions, such as Training, Acquisition Integration and Differentiating Services
Coordinate with Human Resources for timely enrollment of staff at acquired auctions
Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Conduct written warnings, suspensions and terminations of employees with approval of the Controller; initiate and document terminations of employees and attend unemployment hearings
Ensure proper follow-through on all directives, bulletins, schedules and accounting from the corporate office. Conduct employee meetings as necessary to communicate company and/or site issues and build teamwork among the employees. Maintain a good flow of communication with the Controller and other corporate personnel
Perform all other tasks and duties as assigned by management
Bachelor’s Degree in Project Management or PMP designation preferred
Five (5) years of experience in the whole car auction industry to include three or more of the following areas of expertise in whole car auction operations: auction management, operational process, vehicle processing
Prefer candidate with a solid understanding and experience in ADESA’s proprietary computer systems and how they interact with daily business
Strong documentation, analytical and problem-solving skills are required
Must be qualified to operate a motor vehicle and possess a valid driver’s license

135

Senior Operations Manager Resume Examples & Samples

Step in and lead teams to recover the facility from unplanned downtime events
Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures
Undergraduate or Master’s Degree in Engineering, Business Administration, or related field preferred
Minimum 6 years of direct supervision of a facilities organization >50 FTE within the industrial or manufacturing environment
Experience within the logistics environment, a plus
Experience in managing MHE, Controls and PIT operations
Experience in root cause analysis including 5 Whys, Fishbone, FMEA, or equivalent
Superior client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation

136

Senior Operations Manager Resume Examples & Samples

Develop and refine the operational processes and systems of existing and new service professional programs
Draw insights from operational data and make decisions based on business priorities
Lead the growing team of Pro Services managers and specialists
Partner with a range of functions (engineering, product, marketing, customer success, etc.) across our San Francisco, Salt Lake City and Philippines teams
6+ years experience in a business, strategic and analytical role within a top tech, consulting or startup company
Strong project management skills in an evolving environment
Experience working cross-functionally with technical teams
Leadership experience managing projects and teams
Proven business judgement and ability to work independently with little direction
Strong problem solving ability, including experience with Excel and quantitative analysis
Ability to summarize and communicate actionable insights effectively
Previous startup, SMB, or marketplace business experience
Experience with analytical tools (e.g., SQL, R, Google Apps Script)
Experience with telephony operations

137

Senior Operations Manager Resume Examples & Samples

Manages program operations staffing, Account Management commitments, budget, and forecasted hours versus actual hours
Oversees and manages Call Center KPIs such as: Quality, Staffing, and Service Level
Analyzes data for trends in call patterns, product variability, turnover, hiring, etc
Manages Program daily and monthly operating metrics within budgeted expense parameters
Produces monthly operating reports detailing center activity, trend analysis, goals/objective status and special projects
Accountable for the information conveyed to clients
Develops/manages/maintains employee productivity goals against departmental standards
Coordinates with Site Director on Human Resource recruiting, training, development and retention
Creates consistency in performance and process across multiple clients
Min 3 years experience managing a minimum of 125 inbound/outbound sales and customer service agents with a proven track record of achieving sales and quality goals
Demonstrated ability to develop leaders and excellent motivational skills
Knowledge of Microsoft office programs and multiple operating systems
Advanced knowledge of call center services industry and best practices, understanding ramifications of call center actions on the business, including revenue, expense and employee dynamics
Excellent oral and written communication skills, with the ability to effectively respond to questions from managers, clients, and customers
Ability to travel if required

138

Senior Operations Manager Resume Examples & Samples

Provides a hands-on approach in the organization, scheduling of personnel, and directing of warehouse day-to-day activities to include order filling, shipping, receiving and inventory control
Maintains staffing levels to support efficient operations
This position manages 2-4 direct exempt reports and is responsible for leadership, performance management, hiring and releasing of associates in compliance with company policy
Responsible for the on-boarding and training of all existing and new associates. Also, responsible for leading, mentoring, development, succession planning of all direct reports
Manage the daily performance and production goals of up to 100 hourly associates, and direct reports to include, but not limited to Safety, Quality, Job Knowledge, Production and Attendance
Sets and meets daily production goals within set budgetary requirements
In partnership with the General Manager, develops and manages the facility budget to ensure fiscal responsibility
Responsible for facilitating the flow of merchandise from the vendor to store delivery up to 7 days per week dependent on volume and business needs while maintaining budgetary commitments
Responsible for mentoring and managing the development of exempt staff. Give direction and sets expectations to be met
Responsible for Associates Time and Attendance
Responsible to lead additional projects within the supply chain network as assigned
Previous experience with Warehouse Management and Labor Management system implementations preferred, Experience with a variety of supply chain software systems, such as warehouse management systems (i.e. LINK and Manhattan WMOS) Transportation Management Systems (i.e. Oracle, etc.) or related systems desired
5-7+ years of Distribution Center supervisory or management in a high volume operations, managing multiple departments. Must have worked in large Distribution Center networks with multiple locations nationally or internationally
Any suitable combination of education and experience will be considered
Multi-shift distribution center experience. Some multi building experience
Broad range of managerial skills required with particular emphasis on leadership, supervision, motivation, communication, onboarding, training and planning
Knowledge of WMS, and LMS applications
Proficiency in Microsoft Office software
Strong communication, problem solving, and interpersonal skills
Ability to present materials to large groups- Good public speaking skills
Ability to self-motivate, work with a sense of urgency, multi task and prioritize
Manage with a detail-oriented approach to work
Ability to positively handle conflict
Capable of working in a cross-functional environment
Ability to meet store service goals
Mentoring and Coaching Skills

139

Senior Operations Manager Resume Examples & Samples

Five or more years of Commercial Insurance experience required
Five years management experience required
Demonstrated project management and presentation skills as well as exceptional written and verbal communication skills required
Proven ability to lead, coach, and motivate others required
Demonstrated conflict management experience with ability to function in adversarial or confrontational situations
Highly collaborative working style with demonstrated commitments to meeting team goals
Proven creative problem solving skills and demonstrated ability to make sound, thorough, independent judgment decisions

140

Ahp-senior Operations Manager Resume Examples & Samples

Production Operations: This role has overall responsibility for the performance of the respective Production Department, including safety, quality, and cost, productivity, and customer service. Reporting directly to this role are the Operations Managers across all shifts who lead the operating teams associated with that department
Responsible for all aspects of the production process, including safety, quality, cost, productivity, scheduling, and customer service
Formulation of Department strategy and annual goals and objectives which align to the Plant direction (OGSM – Objectives, Goals, Strategies, & Measures)
Achieving of all Key Performance Indicators on the Plant Scorecard for the above mentioned areas
Creates a safe, healthy and positive working environment for all associates
Establishes and maintains the highest quality standards for each production process, as well as for all finished product shipped to our customers
Establishes and maintains Good Manufacturing Practices (GMPs) and Standard Operating Procedures (SOPs) for the Production of solid dosage
Meets customer delivery commitments on time, first time, every time
Operates the Department in a highly productive, cost effective manner
Implementation, execution, and improvement of Daily Management systems, including Safety, Centerline, Clean-Inspect-and-Lubricate, Total Productive Maintenance, and Quality Defect Elimination
Provides leadership and guidance for Daily Management systems to ensure high levels of quality, problem identification and resolution, productivity, and associate involvement and ownership
Conducts Daily Direction Setting meetings
GEMBA walks
Team meetings and operating reviews
Visual management and on-line reporting
Leads and directs day-to-day and strategic duties of Operations Managers
Ensures alignment and cross functional collaboration of the Quality and Manufacturing areas
Reinforces and upholds compliance with cGMP’s, DEA and OSHA regulations on the production shift
Maintains a regular presence and availability on all shifts
Works to create a team- based environment of engagement and inclusion
Develops, manages and coaches operations managers and associates across all shifts to improve and build bench strength
Responsible for recruiting, training and retaining operations associates
Identifies, evaluates and establishes operations metrics that are aligned with the strategic plan
Must be able to work various hours and shifts, including weekends
The Senior Production Manager is responsible for the overall quality and performance of the Department management team. It is the Department Manager who must assess and develop talent, coach the team to work effectively, and address issues that may arise
Builds a high performing Department Management Team that is aligned, energized, and has mastery across its areas of responsibility
Provides personal, hands-on coaching of Department team members and operating floor associates in the principles of high performing work systems, and holds all levels accountable for implementing and maintaining such practices
Creates an effective Department management team, one that has a high sense of urgency and a high level of cross-functional collaboration that drives results
A bachelor’s degree with a minimum of 4 to 7 years of experience in the pharmaceutical industry; specifically in manufacturing and packaging operations
The successful candidate must be experienced and effective in facilitating continuous improvement activities to increase efficiency, reduce costs while maintaining morale, safety and quality standards
Must be able to set and accomplish goals
Solid dosage pharmaceutical cGMP manufacturing experience
Blister packaging experience
Demonstrated ability to build a high performing culture
Demonstrated ability to build organization capability
Management experience at front-line leader level for a medium sized facility or a multi-departmental span of control within a much larger organization, reflecting responsibility for at least 15 - 40 associates
The candidate must be able to demonstrate a good understanding of cGMP and appreciation for what are generally considered to be current best practices in the industry
Ability to lead and manager teams
Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others
Strong working knowledge of TPM, OEE and Lean, and the ability to utilize these tools to create and operate a high performing organization

141

Senior Operations Manager Resume Examples & Samples

Develop and drive the overall direction, coordination, and evaluation of Speech and Language Data Services operations activity for Cambridge site
Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets
Collaborate with internal partners to build input-focused operating plans for achievement of key measures
Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners
Education – degree qualification in a business or management field desirable
A minimum of 9 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed technical/Customer Service / data operations environment

142

Senior Operations Manager Resume Examples & Samples

Build strong and sustainable relationships and interact w/ all organization levels
Demonstrate exceptional teamwork and foster collaboration within the BE, as well as with key stakeholders in CMC and other organizations
Thrive in an unstructured and fast paced team environment and work independently with minimum supervision
Possess strong organizational skills allowing to manage and prioritize large number of commitments and deadlines
Possess excellent analytical abilities and problem-solving skills
Demonstrate good judgment and sensitivity to confidential documents, issues, and information

143

Senior Operations Manager Resume Examples & Samples

Serves on the Plant Senior Leadership Team establishing direction and policy for the entire operation, while acting as a Change Agent, requiring the ability to manage continuous improvement initiatives across all departments and all levels within the organization
Manages production line supervision to ensure product is produced according to company specifications and meet production, usage, and labor objectives
Manages maintenance supervision, responsible for repair, maintenance, and installation of machines, tools, and equipment in manufacturing operations
Responsible for all production and maintenance department metrics and Key Performance Indicators (KPIs)
Reviews production, quality control, and maintenance reports and statistics to plan and modify all activities
Lead the continuous improvement of plant operations and maintenance by identifying opportunities in such areas as staff training and development, organizational design efficiency, loss elimination and reliability preservation
Promotes continuous improvement in production and maintenance processes to improve safety, cost effectiveness, and product quality
Implements focused continuous improvement processes and metrics to identify, understand, & eliminate losses, reduce working capital, reduce lead times, and increase throughput. Organizes and oversees CI, Lean, Kaizen, Six Sigma events regularly
Implements Daily Direction Setting (DDS) processes to drive plant performance
Oversee development of high performing work teams through coaching, training and engaging team members through effective cascading of goals, visual performance boards and ongoing communications of plant changes and performance
Develops and implements both proactive, preventive and predictive maintenance programs
Understands, supports and maintains all regulatory standards
Keeps abreast of new technologies and applications and provides vision for technical improvement across the plant
Develops and manages long term capital plan for facility
Maintains compliance with all federal, state and local regulations regarding: Food safety, Quality, Regulatory(i.e., OSHA/FDA/EPA/DOT)
Follows and complies with all employee safety policies, practices and procedures

144

Senior Operations Manager, Signature Stores Resume Examples & Samples

Serve as the leader primary point of contact and supports administrative and operational management for the Signature Store organization
Accountable to continually monitor the top priority active projects within the Signature stores and ensuring appropriate prioritization, keeping the leadership abreast of all matters of significance requiring immediate attention
Must possess solid operational knowledge and financial acumen and serve as a capable steward of the company's financial resources
Provides standardized programs, operational support and procedures including, operating standards, product management, pricing, project management, and reporting
Provides resource support to Field teams and answers operational questions and solves issues impacting sales and customer experience
In coordination with functional support partners, designs and develops programs in key areas of the business including, customer offers, handsets, devices (new/existing), compensation, merchandising and marketing
Oversees development and deployment of new programs for Signature locations designed to establish an exceptional customer experience for shoppers
Monitors Signature performance pro-actively in an effort to provide the appropriate level of direction and necessary solutions to ensure a high level of performance against defined/measurable goals is achieved
Oversees project plans, timelines and budgets as required
Leads weekly Store Operations calls & project lists
Demonstrated project/process management ability
Additional sales and operations experience may be considered in lieu of degree. Master’s Degree preferred

145

Senior Operations Manager / Smoke Jumper Resume Examples & Samples

IFM “Smoke Jumper” Program team member, ensuring support of accounts in operational areas as assigned, and the written documentation of each assignment
Support US Accounts by using VOC, gap analysis and continuous improvement methodologies
Identify and lead initiatives in a systematic way to successful completion, including the creation of Charters, Value Propositions and Cost/Benefit analysis, using six sigma tools to drive results
Support the IFM Playbook (participate as team member that delivers the creation and governance of the playbook)
Support Accounts in creation of account-specific playbooks utilizing IFM knowledge page
Understands the firm’s strategy and goals and translate those into actionable business opportunities
Act as an internal consultant creating synergy between other disciplines (Technology, Engineering, Sourcing, EH&S, etc.)
Collaborate with other IFM Platform peers: L&D, Finance, Data and Analytics, New Business Development, Deployment
Act as a Stakeholder in the development of reporting that identifies trends, defects and areas of waste
Support Operational Excellence Director in executing against the IFM 2020 Strategy
Management Training Conference – Trainer/Participant
Support the rollout of Corrigo and Project Red, and International Initiatives as required
Minimum 10 years of experience in Facility Operations / Operational Excellence
Ability to communicate well in both oral and written reports
Ability to interact professionally and comfortably with JLL Senior Leadership
Ability to lead teams to deliver results
Proficient in MS Office Suite including Word, Excel and SharePoint

146

Senior Operations Manager Resume Examples & Samples

Provide Leadership and Direction for Operations department
Develop, Maintain, and Manage Cross-Functional Relationship with Other Organizations Supporting the Site
Coordinate Daily Activities for Site with Support from Operations Supervisors focusing on Safety, Quality, Productivity, and Teamwork
Analyze and Report Captured Metrics; Use Analytic Capabilities to Drive Fan Experience with Profitability
Ensure Safety Compliance by Advocating Safety Training and Accident Preparedness
Bachelor’s Degree or Greater
Demonstrated Ability to Motivate Individuals and Teams to Drive Performance Efficiency
Proven Ability to Effectively Communicate and Apply Policies and Procedures to Others
Proven Ability to Develop, Mentor, and Retain Talent

147

Senior Operations Manager Resume Examples & Samples

Responsible for Manufacturing and Operations strategic planning/direction. This encompasses the management of Logistics, Re-pack, Warehouse, Engineering and H&S functions
Responsible for the management of stock control together with all goods inwards and onwards procedures
Manage all import/export activities relating to the receiving of orders through to final delivery
Build and develop on freight and logistics business relationships to ensure the best and most cost effective delivery service
Develop and manage departmental budgets and operating budgets including capital expenditure to company timetable
Establish and maintain internal/external customer/supplier relationships to ensure the supply of quality products and services while being conscious of appropriate costs and margins
Operate and administer company policies and procedures to ensure that all operations meet regulatory requirements and company standards
Ensure all operation activities are risk assessed and documented and that all incidents are investigated to establish root cause and corrective actions are implemented
Be familiar with and ensure assigned personnel are familiar with and trained in all site emergency contacts, communications and evacuation procedures and policies
Take an active role in the site safety committee and implement local audits on a regular basis to ensure good safety practice and compliance along with improving and maintaining good housekeeping standards
Ensure efficient maintenance programs reporting any defective equipment via the REW system and issue permit to work for contracts and visitors to the operational areas of the business
Adhere to all company policies and procedures regarding personnel issues ie requests for holidays, return to work interviews, disciplinary and grievance procedures
Support, coach and develop team leaders and staff in line with company policy and procedures regarding appraisals, counselling, performance monitoring, salary reviews and personal development plans
Report monthly to Site Director on all activities with the operations areas, carry out team briefings and establish business metrics to ensure regular monitoring and improvement of performance
Work in harmony with all other department to ensure shipping schedules are communicated and met, service levels are monitored and maintained and any complaints are fully investigated and necessary actions taken
Regularly review IT use and recommend and develop solutions to ensure that we stay abreast or exceed our competition
Support the efforts of the Site Director with data and analysis as needed to meet the overall efforts of the global research chemical business
Responsible for the housekeeping of the Operations, distribution and warehousing environment
To comply with the requirements of the EMS and act appropriately with regard to issues affecting impacts on the environment. Assist in achieving environmental objectives and targets
To comply & conform with the environmental and quality policy, procedures and with the requirements of the EMS & QMS and act appropriately with regard to issues affecting impacts on the environment and conforming to product requirements. Assist in achieving environmental and quality objectives and targets
To operate any equipment and conduct your day to duties according to current procedures and appropriate Health and Safety precautions
To carry out any other duties within the employees skills and abilities whenever reasonably instructed

148

Senior Operations Manager Resume Examples & Samples

Bachelor’s degree in Chemical Engineering or related Engineering field. MBA is preferred
Minimum 10 years experienced in Manufacturing with at least 5 -7 years in management level
Background from manufacturing industry and Multi-national Company is preferred
Track record on team development and engagement
Continuous Improvement (Lean Six Sigma) Experience – Green Belt certification desirable
Strong demonstrated project execution skills
Knowledge of Maintenance Excellence concepts – Reliability, OEE, Predictive tools
Decisive, results driven and hands-on
Strong Communication and Presentation skills
Good command of English

149

Senior Operations Manager Resume Examples & Samples

Solid understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors, etc.)
Solid working knowledge of all Microsoft Office applications
Effective communication skills both written and verbal
Strong organization skills with the ability to prioritize competing demands
Proven ability in making sound business decisions (focus on the decision-making process)
Proven leadership ability (focus on being proactive, leading/driving change, repeatedly achieving given goals, motivating people, coaching/developing people and being a good follower - disagree and commit)
Strong customer-focus (demonstrated success in identifying, understanding, aligning, delivering and following-up with internal and external customers)
Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations
Ability to work a flexible schedule and evening or weekend shifts
Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.BS/BA degree in a related field, preferred
5-10 years of managerial level experience with a preference of 1-3 years in the apparel distribution functional area. Experience with Wholesale and Retail distribution preferred
Experience leading teams of 50+ associates (non-exempt) and management teams (exempt) of 3+
Experience working within a sophisticated Information Technology (IT) structure
Experience working a high volume, fast-paced Supply Chain environment
Strong analytical and leadership skills required.Must be available to work 1st (Mon-Thurs days), 2nd (Mon-Thurs nights), 3rd (Fri-Sun days) shift as assigned
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Must be available to work consecutive days in a row (for example 14+ days)
Comply with Blackout Periods (no vacation or personal time allowed) as determined by Management
Able to work on/throughout Holiday periods as decided by management (retail environment)

150

Senior Operations Manager Resume Examples & Samples

Lead his/her network, supervising all aspects including people engagement, infrastructure and stakeholder management
Build and lead a team of operations managers to deliver Amazon customer service KPIs
Deliver the strategic plan for his/her network, with a focus on flexibility, scalability and language/country expansion
Develop and implement process improvements to deliver exceptional customer service
Work with the wider customer service teams to drive Technical support adherence and vision, including regional Directors, country leaders, and support functions stakeholders such as Finance, Capacity Planning, Human Resources
Implement, change, or develop new processes as necessary to provide the ability to serve new technical support experiences and new customer language of preference
Deep dive into issues and resolve in a timely manner, providing detailed, informative updates to the D2 Customer Service leadership teams
10+ years of relevant experience in people management/ Consulting/ senior leadership
4+ years of relevant experience in customer service leadership roles
Strong oral and written English communication skills, as well as a strong technical and analytical aptitude
Ability to quickly adapt to changing priorities and generates innovative solutions in an extremely fast-paced environment
A proven track record in successfully managing remote customer service teams and launching new sites and/or new projects of significant size

151

Senior Operations Manager Trms Resume Examples & Samples

The successful candidate will set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets
This position requires a candidate who has the ability to drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment
Develops and drives strategies and programs which improve the competitive position and profitability of the organization
Work with software engineers to clearly articulate feature requirements for investigator toolsets, user interfaces, and business logic for the efficient handling of claims, disputes, and appeals
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders
Drive continuous enhancements to the functionality and processes of the TRMS Operations team; these take the form of driving innovation through various channels - Kaizens, software requirements gathering and definition, world-wide project management, metrics definition, data structure improvements, etc
The manager's success will be measured by their ability to drive operational efficiencies across all processing areas while improving customer experience

152

Senior Operations Manager Resume Examples & Samples

Experience of leading a manufacturing operation in advanced machining techniques and LEAN processes related to steel and aluminum alloys
Demonstrated experience of building and leading successful and motivated teams across multi disciplines and levels, preferably in a start-up situation
Experience of managing successful remote/virtual relationships within a large scale corporate organization structure
Demonstrated success in delivering to time, cost and quality against commercial contract schedules and managing associated issues, risks and opportunities
Previous experience of leading CI initiatives to deliver growth and cost reduction targets. Preferably demonstrated experience of the Toyota production system
Experience in acquiring resources for organisational activities and providing technical management of suppliers and leads process improvements
Experience in providing oversight and approval of technical approaches products and processes
Experience of operations management is essential
Proven experience in providing oversight and approval of technical approaches, products and processes
Experience in developing and executing integrated departmental plans, policies and procedures and input on departmental business and technical strategies, goals and objectives
Experience in applying advanced budget management principles and practices to manage multiple projects, processes and/or departmental units

153

Senior Operations Manager Resume Examples & Samples

Facilitates the development of streamlined operations strategies that support the business and field needs. Leads a customer focused team in the areas of analytics and reporting, POS, staffing, and labor planning functions that are effective and produce results. Drives the efficiency and effectiveness of operations projects including new, relo, remodel, and closing stores procedures
Manages operational budgets and ensures accuracy and alignment with financial goals. Oversees workforce management and evaluates store processes to streamline and maximize labor productivity
Aids in establishing metrics to measure success and opportunities to continuously improve operational processes. Analyzes data and offers recommendations and customer focused insights to key Business Partners that results in increased sales and profit
Leads, develops and motivates people and teams and collaborates with cross-functional teams to provide direction that is critical to our business needs. Provides direction and support to direct reports
Oversees the collection and analyzation of data about POS in order to assess what can be improved/streamlined. Aids in the development of new and improved systems/processes/ways of doing business and turning profit. Manages and provides direction to IT partners to aid in resolving POS opportunities and enhancing the customer experience
Bachelor's degree in related field required
5 – 8 years experience in Operations Management
Knowledge of Staffing and Planning management, retail operations, POS and reporting
Proficient in excel, word and power point
Builds Collaborative/Organizational Relationships
Focus on Customers – Passion for delivering great customer experience
Engage and Inspire: High energy with a strong sense of urgency
Organizational Influencer
Process/Quality Improvement
Drives Organization success/results
Ability to lead organizational communication/education
Ability to quickly adapt and learn
Financial/Quantitative Acumen
Develop/enhance talent
Earn Trust and build a strong team
Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores

154

Senior Operations Manager Resume Examples & Samples

Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
Establishes objectives and metrics for safety, quality, productivity, and customer experience
Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire
Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
A completed Bachelor’s Degree in a technical field from an accredited university
Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment
Experience with performance metrics, process improvement, and Lean methodologies
Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Prior leadership development training or participation
Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization

155

Senior Operations Manager Resume Examples & Samples

Provides Leadership to the PSI functional group, creating a culture of progressive development through active Coaching and stakeholder management
Supports all HR related matters within Operational Group
Delivers Team related strategy in line with the OB and PSI business direction
Drives adherence to business KPI’s
Manages the various aspects of the operations including managing the operational teams, customer, processes and quality of service
Oversees and drives groups recruitment and talent management
Initiates improvement programs to increase operational efficiency & effectiveness through a shared service model were it makes business sense
Supports Australian Functional leads in the development of new capabilities (manpower) within the RDC

156

Senior Operations Manager Resume Examples & Samples

Communicates with various levels of management and customers to ensure that customer expectations are met and issues are resolved, including turnaround time
P&L responsibilities as well as participation in the daily P&L call
O Proven operations experience within a high volume and fast-paced environment

157

Senior Operations Manager Resume Examples & Samples

Communicates with various levels of CTDI Corporate management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments
P&L responsibilities as well as participation in the daily P&L call with Corporate management
Monitors all expenses and on time delivery performance
Strong project management ability
Excellent communication (written and verbal), organizational and analytical skills
Proven teambuilding and interpersonal skills with the ability to motivate others
A strong technical background is preferred
Proven operations experience within a high volume and fast paced environment

158

Senior Operations Manager Resume Examples & Samples

Implements and directs quality control program for all operational areas
Communicates with some or all of the following: systems operations control, load control, facilities maintenance, sort, ramp, gateway and US Customs to ensure efficient and safe operation of the hub
Oversees the loading and unloading of ULDs

159

Senior Operations Manager Resume Examples & Samples

Responsible for managing the entire Retail Solutions facility, including- safety, maintenance, and security
Directly responsible for managing the P&L of the Retail business, as well as growing the revenue and profitability
Responsible for setting the daily production pace of the recon team to deliver daily, weekly and monthly against committed volumes to multiple customers
Managing Retail Services employees to ensure maximum efficiency while maintaining quality output in accordance with Company and Customer guidelines
Seek continuous improvement through the implementation of process and procedures developed for the Retail Services Operations
Manage the flow of vehicles through the Retail Services operation, providing timely reporting on the Key Performance Metrics and safeguarding the inventory assigned to the Retail Services operation
Communicate with the Account Coordinator and the Customer on the status of inventory in process, anticipated reconditioning requirements and estimated delivery date
Continually monitor shop performance and adjust the assignment of employees to maximize productivity and quality and eliminate or minimize encumbrances to the process
Determine and oversee allocation and scheduling of staffing levels to meet all customer quality and completion commitments as well as maximization of recon operations profitability
Oversees the quality control of vehicles as established by Retail Services operational standards. Interact closely and frequently with Recon. Mgr. and/or Production Shop Supervisors to ensure work completed by other areas of auction’s Recon operations are completed timely and to customer’s specifications. Ensure prompt and thorough resolution of delivery and/or quality issues
Communicate, discuss and collaborate with Retail Services leadership and other Retail Services locations to share process improvements, efficiency gains and best practices
Establish and communicate production goals and work schedule assignments in a reasonable and timely manner. Measure process efficiency and effectiveness and implement improvement strategies as needed
Review and document quality and production metrics for all positions and implement training or other corrective measures as needed
Educate and ensure compliance on all Inspections, Standard Operating Procedures and Safety Guidelines
Ensure complete and thorough employee on-boarding and ongoing training programs for employees
Manage the purchase and maintenance of equipment, materials and supplies required for the operation of the Retail Services facility. Control the use and consumption of supplies
Provide and maintain a safe work environment by communicating, monitoring, and enforcing all required safety procedures and complying with all OSHA, EPA and State or local safety and compliance regulations
Maintain and develop Retail Services shop’s staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees
Counsel and disciplines employees as necessary; plans, monitors, and evaluates job performance by conducting performance appraisals
Effectively leads the team at the location by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect
Partner with various support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support
Regularly required to stand, walk, reach, talk and hear
3-5 years’ experience in reconditioning or lot operations required
Experience in the Automobile or Auction Industry a must
Competent management and excellent organizational skills required
Valid driver's License and good driving record required
Ability to drive vehicles with standard and automatic transmissions
Strong business acumen with focus on operations
Effective management, leadership, and organizational skills
Knowledge of reconditioning operations, operational financial statements and the ability to act decisively based on sound judgment
ASE certification in automotive body repair or mechanical repair preferred
Ability to lift 1-30 pounds (light hand tools, etc). Manual dexterity, repetitive motion tasks. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus

160

E-commerce Fulfillment Senior Operations Manager Resume Examples & Samples

The primary responsibility of the position is to provide leadership and direction for Outbound Operations within Fulfillment as well as other areas as needed. This position is responsible for the productivity and performance accuracy of these areas of the operation
Provide leadership to a team of Operations Executives and Operations Leads over three separate shifts
Make recommendations and assist in formulation of departmental objectives, policies, and plans
Plan, examine, analyze and evaluate fulfillment center operations with respect to productivity standards, safety, and customer support
Evaluate current procedures, determining opportunities for continuous improvement and implementing updated processes
Identify and resolve operational problems, ensuring company standards are met
Mentor and develop executive and lead talent to build bench strength
Effectively communicate with all levels within the organization including all employees, direct reports, cross-functional teams and executive leadership

161

Senior Operations Manager Resume Examples & Samples

Manage the performance of direct reports including writing and delivering performance appraisals and taking disciplinary actions when warranted
Drive cell/divisional/global projects to continuously improve product quality, safety, and productivity of manufacturing
Provide developmental opportunities & guidance for direct reports and ensure cross training
Manage cell budget and ensure delivery to targets
Conduct interviews, hire and onboard employees while managing cell headcount
Coach cell team in work scheduling/ planning, peer appraisals, and team interviewing
Demonstrated ability and commitment to adherence with quality management systems
Demonstrated ability to lead large scale divisional and/or global reaching projects or initiatives
Demonstrated proficiency in team financial performance and asset management
Demonstrated ability to consistently achieve exceptional results in Quality and Regulatory Compliance
Demonstrated ability to lead complex operations and/or initiatives (i.e. product launches, customer impacting, business critical, etc.)
Experience in an FDA regulated or other highly regulated industry is highly preferred
Demonstrated leadership and interpersonal skills, with the proven ability to teach and coach individuals from diverse backgrounds with varying language and technical skills
Prefer experience leading project teams and using project management tools
Demonstrated computer skills and demonstrated knowledge of planning systems/approaches and measurement tools
Demonstrated analytical skills with a high problem solving and process improvement orientation
Demonstrated presentation and communication skills up to Executive level employees
Must be challenged by a team-based environment which places high degree of emphasis on accountability for customer service level, inventory management, cost reduction and quality/GMP compliance

162

Senior Operations Manager Resume Examples & Samples

Proven experience in securities operations with excellent knowledge of Domestic Bonds and Payments
Excellent knowledge of local regulatory reporting
Proven years of ISDA/CSA operations and minium documentation knowledge
Knowledge in Securities Operations system such as I-STAR, BOJ-Net and Euroclear
Proficient in Japanese and English language
Good interpersonal skills and a team player

163

Senior Operations Manager Resume Examples & Samples

Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues
Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met
Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisor team meetings. Supervise multiple teams for one or more clients

164

Senior Operations Manager Resume Examples & Samples

Responsible for managing the overall operations of the Managed Services Operations Center where they reside, while partnering with peers across locations on a daily basis for cohesive and complete management as one Network Operations Center
Possesses proven leadership qualities and management capabilities within a complex operations environment
Excellent verbal and written communication skills, including experience with developing process documentation and customer improvement plans
Strong client-facing skills and customer management up to C levels to drive customer satisfaction and handle issues when they arise
Strong people management skills including the ability to provide direction, hire, coach, mentor and drive disciplinary steps when necessary
Strong production environment understanding and background
Strong adherence to SLAs and commitment to customer satisfaction
Strong cost management and project management skills
Good organizational, supervisory and communication skills
Direct experience working with vendor management
Ability to manage within a 24 x 7 NOC environment to support customer and internal team needs
Bachelors degree or equivalent work and/or military experience
3+ years in a Network Operations management role
2+ years’ work experience utilizing a ticketing system such as Remedy, ServiceNow or Service Desk
2+ years’ work experience using network monitoring tools such as Nimsoft, Zenoss, Prognosis, EMC Smarts
Degree in an IT/technical related field
2+ years within a Presidio Managed Services operations management role
2+ years’ work or education experience maintaining, utilizing, and troubleshooting Cisco IOS
2+ years’ experience maintaining, utilizing, and troubleshooting Voice and Datacenter Platforms
Hands-on work or education experience working routing protocols MPLS, Multicast, GRE, VoIP, HSRP, QoS, L2 switching, etc

165

Senior Operations Manager Resume Examples & Samples

Responsible for managing a functional unit or multiple functions, including accountability for effective and efficient processes and services
Manages and directs team activities and monitors progress
Recommends and implements process changes to improve services and systems
Assigns resources in support of day-to-day functions
Create and maintain processes to monitor complaints received on our third party debt buyer network
Performs or assist to perform regular on-site visits across Card Recovery third party debt buyer network in locations in the United States
Conduct certification, and regular re-certification of external third parties whom engage in debt sales transaction with JPMC
Assess and improve preventive and defective controls within repurchase processing
Assist new buyers through certification process and establishes due diligence expectations of the relationship
Partners with Audit, Compliance, Legal and Third Party Oversight to identify, and evaluate all financial, legal, regulatory, and reputation risks from selling accounts to third parties
Responds to procedural inquiries from internal control groups and external regulatory constituencies
Supports identification of and assists in the resolution of issues relating to debt sales operations
Investigates complaints received by third party, identify trends and evaluate third party risk, and recommend needed changes to buyer certification criterion
Completes extensive documentation relating to initial and ongoing due diligence performed on third parties
Minimum 5 years experience in an audit and compliance environment required
Minimum 3+ years of experience vendor negotiation and vendor management preferred
Thorough knowledge of post charge off collection processes preferred
Prior banking experience preferred
Lead and/or participate in compliance related audit activities including risk assessments, audit planning, oversight of audit testing, control evaluation, report drafting, work paper documentation and follow up and verification of issue closure
Demonstrated end-to-end responsibility for identification and mitigation of process gaps related to mandated policies and procedures
Superior writing skills
Ability to prioritize multiple complex situations to deliver successful results

166

Senior Operations Manager Resume Examples & Samples

3-5 years of proven back office operations management and may be used as a primary contributor in a variety of projects
Ability to work effectively in a multi-task, time sensitive environment
Effectively handle competing priorities
Credibility and presence to influence associates, peers, leaders and LOB
Strong critical thinking and organizational skills
Six Sigma/Lean experience preferred
A true team player and collaborator, translating knowledge and experience into strong and productive relationships
Dedicated, enthusiastic, driven and performance-oriented, possesses a strong work ethic
Ability to adapt to changing circumstances

167

Senior Operations Manager Resume Examples & Samples

Responsible for both service and installation operations activity occurring within assigned branch
Respond for ensuring that customer service issues are resolved within a timely manner (internal and external)
Serve as champion for Stanley Standard sustainment activities relative to service department functions and activities
Provide coaching, support and feedback utilizing the OPR process to promote the development and effectiveness of direct reports
Ensure that policies and procedures relating to safety are followed to promote a safe work environment
Continually drive to improve quality and delivery by monitoring key performance indicators (KPI’s) and initiate corrective plans as needed
Recruiting and attract qualified staff (including sub-contractors) to ensure timely delivery of services
Review work order packets to ensure that the system design and scope are accurate to meet the clients’ application
Ensure that projects are scheduled to meet the clients preferred installation completion date (CPD). Confirm that date is scheduled utilizing the SBN schedule board and communicate scheduled date to stake holders on an as needed basis
Assist and interfaces with the installers and subcontractors regarding on-site scheduling of work activities, timely delivery of equipment and milestone achievements
Monitor job costs, branch operating expenses and prepare/disseminate job progress reports
Complete required department paperwork on a timely basis, including Labor & Expense (L&Es), Installation (billing) reports, and job-specific documentation (estimator, work order, Customer Acceptance forms, etc.)
Continually drive to improve department performance by monitoring key performance indicators (KPI’s) and initiate corrective plans as needed
Participate in the procurement of material and subcontract requirements
Manages the timely receipt of job material and is accountable for all supplied equipment. Works effectively with the job team to solicit supplier/subcontract proposals, secures, and evaluates subcontractor change requests
Promptly addresses customer issues and complaints, and develops solutions to resolve issues timely, and effectively. Communicates with appropriate team members regarding customer issues, and status of resolving such issues
Bachelor’s degree in business or related or equivalent work experience
Minimum of five years progressively responsible experience leading a regional or national service organization with experience in financial management, P&L management and cost containment in managing projects
Proven customer service and problem solving skills
Ability to handle multiple priorities and manage time in a deadline-driven environment
Organized with attention to detail
Experience using Microsoft Office
Leadership and management experience
Valid state driver’s license without restrictions

168

Senior Operations Manager Resume Examples & Samples

Minimum of 7 years experience as Operations Manager with overall supply chain -Required
Minimum of 5 years experience managing multiple operations/locations - Required
Bachelor's Degree in Business or Supply Chain Management - highly preferred
Proficiency with computers including Microsoft Outlook, Word, Excel, Access and PowerPoint - with Advanced or Expert Level skills in Excel and PowerPoint - Required
Strong written/oral communication and organizational skills are required
Willingness to travel as necessary (estimate at 30%+ overnight travel for the year plus additional day/location travel), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

169

Senior Operations Manager Resume Examples & Samples

Execute a process to track and record value delivered to the customer, Identify and seize profitable business opportunities, Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings
5+years related logistics and supply chain experience required
Grocery Distribution Center Experience - highly preferred
At least 3 years managerial or supervisory experience required
High School degree or equivalent preferred
Bachelor's Degree in Business or Supply Chain Management preferred
Proficiency with computers including Microsoft Outlook, Word, Excel, Access, and Powerpoint required
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 25lbs/12kg, frequently lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms

170

Senior Operations Manager Resume Examples & Samples

Detailed understanding of Treasury products and client payments
Ability to manage a diverse set of functional responsibilities including analysts that work multiple functions
Ability to work a flexible schedule which includes weekend coverage to accommodate changes in the business environment and address executive client escalations
2+ years of high volume contact center management experience
2+ years of managing a diverse team of associates with which they may or may not be co-located
2+ years leading leaders that are in frontline Team Manager roles
Client centric approach to problem resolution
Fraud and or commercial client servicing experience
Experience influencing technical and process conversations to identify optimal workflow
Ability to stay organized while managing employees and complex functions
Ability to develop direct reports to achieve strong performance results
Ability to lead projects and continually utilize independent judgment
Ability to manage by fact using data analytics
Demonstrated ability to solve problems and make decisions
Flexible and adaptable with good time management skills
4-6 years of Operations experience

171

Senior Operations Manager Resume Examples & Samples

Minimum of 10 years Management experience in a Call / Contact Center Environment
College Graduate preferable with concentration in Business
Proficient in the use of Excel, PowerPoint, (Microsoft Office Products)
Proven Strong Leadership and People Management Skills
Quickly Adapt to change
Strong Metric Management Skills and Analysis
Experience leading large inbound technical support teams

172

Senior Operations Manager Resume Examples & Samples

Develop and drive the overall direction, coordination, service delivery and evaluation of Speech and Language Data Services operations activities
Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools
Foster a work environment that respects and is responsive to the needs of a diverse staff
Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys
Education – Bachelor's degree from an accredited university
A minimum of 9 years of people management and operations leadership experience, to include three years in a management role in a technical/Customer Service / data operations environment
Experience in managing cost center
Exhibits excellent judgment · Demonstrated passion and obsession for customers while maintaining a lean, highly productive operation
Hires great people. Develops great people / Leaders
Thinks strategically, but stays on top of tactical execution
Expects and requires innovation of her/his team and creates an environment that fosters creative thinking
Thinks big, has convictions and Is results oriented
Has the innate ability to inspire passion in others
Excellent verbal and written communication skills across all organizational levels

173

Senior.operations Manager Resume Examples & Samples

Excellent proficiency in US English and familiarity with language use specific to the United States culture
Four or more years as an Operations, Project or Program Manager directly managing and developing front-line managers
Masters degree preferred
Experience working with different dialects of English

174

Senior Operations Manager, Monomer Resume Examples & Samples

Bachelor’s Degree in Engineering or similar function
5+ years’ experience in an industrial or manufacturing environment
5+ years’ supervisory/leadership experience
Experience with High Hazard Processes and Highly Toxic Materials
Proficiency in Microsoft applications, such as Word, Excel, OneNote, SharePoint; ability to quickly learn new systems
Previous experience with TFE Safety
Previous experience with Title V, LDAR, Chemical Weapons Treaty or other regulatory requirements
Previous experience and efficiency with SAP
Previous experience and certification in Six Sigma, Lean, or other Continuous Improvement skillset

175

Senior Operations Manager Resume Examples & Samples

Oversee operations for multi-site/multi geo call centers. This will include monitoring performance, identifying gaps, and supporting/coaching staff to ensure high quality performance
Monitor financial performance of all accounts and work with Global Sales Delivery Director to support local delivery teams with actions to address any
Provide strong, dynamic leadership that mentors, develops, and shares best practices with global delivery teams to efficiently and effectively drive performance and profitability
Analyze weekly and monthly NSD and performance data and work with Global Sales Delivery Director to coordinate with virtual delivery and support departments to put into place mitigating actions when KPI’s are out of tolerance
Assist in developing strong sales management experience in all geos through sharing best practice and training where necessary
Identify opportunities to streamline program specific and operational processes, engaging with virtual support teams (EDGE/Consulting) where appropriate
Partner with Global Sales Executives and support departments to assist with RFP responses and client visits aligned to sales operations
Drive a culture of continuous improvement by participating in and being an active driver of the Sales Industry Collaboration Community, encouraging a high performing virtual team where new ideas and solutions are encouraged, evaluated, quantified and implemented
Bachelor degree is preferred in relevant field (marketing, communications or business preferred)
Minimum of 5+ years of BPO or Business Services related industry experience in a Call Center Environment
Minimum of 3 years of experience in an outsourced contact center senior leadership role with experience managing multi-site, call center operations
Track record of success overseeing fast-paced, high volume sales call centers
Leader with demonstrated decision-making and team building skills
Effective written & verbal communication including presentation skills
Change management capability

176

Senior Operations Manager Resume Examples & Samples

4+ years of proven leadership/management experience
Demonstrated experience/knowledge of risk-reward situational leadership
Prior management experience in high volume production environment
Strong performance to drive efficiency and effectiveness by influencing within or outside direct scope of responsibilities
Proven communication skills on all levels supporting department strategies, policies and structure
Ability to recognize and/or lead resolution of customer/workflow impact issues across business lines and with multiple systems
Proven leadership skills across diverse workforce
Excellent organizational skills, customer service skills, problem solving/analytical skills, documentation, PC knowledge, and must be able to multi-task
Exhibit professional demeanor in all situations

177

Senior Operations Manager Resume Examples & Samples

Manage store's payroll and ensure that weekly goal, according to P&L, is met but not exceeded. Forecast weekly labor percentage in LM (Labor Management) 4 weeks out. Determine sales goal based on EDW (Enterprise Data Warehouse) sales figures for last year. Monitor current week's labor usage in LM with Planned vs. Actual report and current sales in EDW. Use Forecast Payroll Tracking spreadsheet to determine daily, weekly, and monthly payroll percentages. Maintain management and administrative schedule to meet the needs of current and future business and ensure time off requests are entered and logged. Work with scheduling admin and LM to determine necessary management coverage. Manage controllable expenses and ensure that monthly budgets are not exceeded. Monitor and sign invoices
Through each department manager and sales coach, supervises daily activities of all sales support teams: customer service, shipping/receiving, maintenance, and food service. Troubleshoots and solves daily issues and problems. Ensure Deli is practicing safe food handling process in compliance with regulations and all policies and procedures. Ensure backroom productivity and find opportunity areas that will raise overall productivity. Monitor Retail Store Operations Metrics report, Backroom productivity report, and Retail Optimization report. Supervises maintenance and cleanliness of building and grounds
Ensure that specific departments and areas are Sarbox compliant. Ensure the store location is legally able to purchase and possess firearms and ensure compliance of the firearms sales department. Monitor Sarbox controls and ensure they are being met according to Cabela's Policy and Procedure. Perform monthly audits that could include Club Instant Issuance, Deli compliance, Inventory measures, Club access, etc
Assists with customer sales. Provides assistance to customers by locating and explaining merchandise, answering questions, and resolving common problems. Assists retail department managers with supervising daily activities of retail personnel by assigning work and checking work for accuracy. Responsible for driving the execution of gift card sales in store to support stores issuance goal

178

Senior Operations Manager Maternity Cover Resume Examples & Samples

Strong Retail experience combined with the knowledge of stores/logistics EPOS & stock control software
Excellent interpersonal, communication and influencing skills
Confident
Strong leadership & people skills
Experience of managing budgets, KPI’s & Mystery Shops
Dynamic & forward thinker

179

Senior Operations Manager Resume Examples & Samples

Enable Vendor Success: Help Amazon.com vendors be successful by paying attention to what is relevant for them. This requires putting in place a framework that works for multitudes of vendors and their products
Enable Amazon Retail Vision: Amazon provides its customers with “The World’s largest selection of products”. To support an unprecedented volume of unique products, we also have the world’s largest concentration of retail vendor partners. You will define and execute a vision that enables growth of products and business processes required to meet the short and long term needs of the business at scale
Scale Business: Work with business partners to standardize and scale specific business processes to maximize shareholder value and business growth. Continuously work on refining business processes to improve efficiencies and quality
Develop Business Solutions: Amazon’s retail business is continually evolving. You will work Retail and other internal business partners to understand their business challenges and come up with appropriate solutions to those problems. These solutions will be scalable and take advantage of a technology approach so as to minimize the manual labor in the recommended solution
Experience in in-stock management (managing demand, inventory) or Vendor Management

180

Senior Operations Manager Resume Examples & Samples

Oversees backroom operations to ensure trucks are received and merchandise is either back stocked or distributed to the floor
Oversees front end operations to ensure customer returns/exchanges and POS transactions are processed accurately on a timely basis
Monitors, adjusts, and counts all store product inventory to maintain accuracy for sales and replenishment
Maintains all systems (electric, water, sewer, A/C, heat) within the store, ensures proper functioning of store equipment and cleanliness of the facility inside and out
Maintains all servers, computers, kiosks, and registers to ensure proper functioning and accurate processing
Ensures quality internal customer experience through individualized coaching, training and motivating employees
Reviews and makes recommendations for process improvement with a focus on efficiencies to maximize retail profit, communicating to the General Manager
Works with Human Resources to ensure effective interviewing, selection, training, staffing, promotion, coaching and discipline of employees
Ensures schedules are posted and that they reflect the needs of our business, confirming actual hours worked to payroll
Manages controllable expenses while purchasing and ordering items that are necessary to proper business needs, ensuring that monthly budgets are not exceeded
Works as a member of the retail management team to ensure management coverage for all store hours, this includes opening and closing as well as providing “manager on duty” and coverage
Ensures that specific departments and areas are compliant with established process and procedures and
Identifies and communicates successes and opportunities for growth to each Outfitter
Post-secondary education in business administration or related topic is preferred
Four or more years of experience in a leadership role in a retail environment
Big box retail experience is an asset
Extensive knowledge and/or experience in process improvement
Ability to analyze results and respond effectively and efficiently
Strong leadership and communication skills with excellent customer service skills
Proven ability to work in a dynamic, continuous improvement environment
Knowledge and/or experience in outdoor activities and associated products and
Firearms Possession and Acquisition License (PAL) or ability to obtain one

181

Senior Operations Manager Resume Examples & Samples

5 years’ experience as a people manager
5 - 10 years’ experience working in a 24x7 production environment
Experience with massive scale web services
Degree in computer science or related field

182

Senior Operations Manager Resume Examples & Samples

2-4 years relevant experience in operations management preferred
Strong relationship management skills to navigate the complexities of gaining buy-in, building consensus, and resolving conflicts
Ability to establish robust operational management routines and instill discipline and rigor
Ability to analyze data for trends or outliers and adjust policies, procedures, or leadership guidance accordingly
Clearly show the ability to quickly find and validate root causes of problems, optimize the efficiency of processes, and be able to clearly control processes

183

Senior Operations Manager Resume Examples & Samples

Bachelor’s degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience
Ability to coach and develop program management to drive program performance
Excellent interpersonal, written and oral communications and organizational skills

184

Senior Operations Manager Resume Examples & Samples

Build and develop organizational talent, set performance direction, motivate, coach and inspire others and manage performance
Manage KPI and service level attainment, proactive system maintenance, outage resolution, root cause analysis and business transaction monitoring for contact center systems and applications and enterprise and retail telephony systems
Partner with business teams to review system performance and opportunity areas for improvement
Partner with teams that provide solutions that support this environment including network, database and monitoring
Evaluate proposed solutions for value, end-user impact, and integration capabilities
Manage three-year strategic roadmap for systems and applications
Build three-year budget for capital investment in systems and applications
Build and maintain strategic vendor partner relationships and manage performance to SLA’s and operational requirements
Collaborate with Senior Manager peer responsible for design and development of Contact Center and Unified Communication solutions
Strong technical leader coach that maximizes the team’s skill set and performance by establishing and managing to strategic goals and objectives
Ability and desire to work in a fast paced environment (7x24 systems) with a drive for delivering very high system availability
Proven ability to drive outages to resolution by effectively supporting team managers and individual contributors and effectively escalation to strategic vendors when needed
Demonstrated ability to clearly communicate outage status, impact, and path to resolution at leadership levels
Demonstrated success leading cross-functional collaboration in support of a common goal
Demonstrated experience in managing highly technical teams across a complex technology stack
Thorough understanding of contact center and call routing best practices and expertise in directing and communicating with teams during outage recovery process
Confident and effective presentation skills for a broad audience of peers, business partners and executive leaders
Ability to articulate highly technical situations to a non-technical audience as needed
Demonstrated ability to inspire teamwork and optimal performance
Strong interpersonal skills and ability to build effective relationships across large ecosystem of internal business partners, IT teams and vendors
Demonstrated ability to work with cross functional teams to develop strategic objectives and execution plan
Ability to evaluate technological developments and evaluate the impacts on the business
Ability to lead teams through complex problem solving
Ability to work outside of business hours (nights, weekends) as needed to support outages
Ability to develop forecast model and manage to a monthly operating budget
5+ years’ experience working with technology in the contact center space – experience with Avaya Communications Manager and Experience Portal and Cisco solutions preferred
Advanced level experience managing strategic vendor partner relationships including performance management and contract negotiation
Intermediate level experience in a large enterprise IT department managing critical platforms that process 1M plus customer calls and transactions daily
Advanced written and verbal communication skills
Advanced level presentation development and delivery skills
Intermediate level knowledge of transport protocols including SIP required
Experience driving outage resolution and maintaining system availability targets required
Bachelor’s Degree in Business/IT or related discipline or related work experience required
Technical and business knowledge of the wireless industry preferred

185

Fulfillment Center Senior Operations Manager Resume Examples & Samples

Establish and maintain effective relationships with your peers, team, and General Manager in order to communicate effectively, collaborate across departments, and strategically implement solutions
Inspire your team of Group Leaders with challenging assignments and coaching to facilitate individual growth and development; foster a collaborative environment in which diverse backgrounds are respected and valued
Ensure performance plans are set, maintained, and continuously improved

186

Fulfillment Center Senior Operations Manager Resume Examples & Samples

Establish and maintain effective relationships with your peers, team, and the Site Director in order to communicate effectively, collaborate across departments, and strategically implement solutions
Inspire your team of exempt level Engineering & Facilities Operations Managers with challenging assignments and coaching to facilitate individual growth and development; foster a collaborative environment in which diverse backgrounds are respected and valued
Maintain level of service requirements throughout the process, from our vendors to our distribution center to our stores. Oversee maintenance and regulatory compliance of the distribution center automation systems, equipment, building and grounds
Experience managing exempt leaders in a production or distribution environment

187

Os-senior Operations Manager Resume Examples & Samples

Coordinate sales and service activities in accordance with policies, principles, and procedures established by ABM
Assure the district’s adherence to corporate policies and procedures and compliance with all government regulations
Retain customers at or above the current ABM retention rate standard of 97%. Schedule customer visitations, meetings and/or inspections to assure customer satisfaction levels are being met or exceeded
Establish and maintain accurate labor standards for all jobs
Manage Accounts Receivables by personally working with accounts to insure timely payment
Maintain continuing program of personnel training and evaluation. Adhere to Safety and Workers Compensation policies and procedures
Work with the Operations Vice President / Branch Manager to verify the accuracy of the Run Rate established by Corporate. Ensure that the Run Rate is met
Direct oversight responsibility for all subcontractor vendors within the assigned territory. This includes but is not limited to; quality assurance, billing, all employee compliance matters, subcontractor A/P, risk management, and insurance
Communicate regularly with Project Managers to insure exceptional customer service
Review and inspect current account sites to insure compliance with expected standards of service and quality
Ensure customers are escalated when the contract specifies; providing the information to the Contract Administrator
Review service costs and quality and modify service and inventory control programs to maintain and enhance profitable operation of district
Analyze reports and statements to interpret trends and problems within the District. Develop and implement Action Plans to correct problem areas
Ensure accurate forecasting of the District’s numbers for all future periods
Review operations of competing organizations and plans and directs sales program to develop new markets
Confer with new account prospects to develop new business opportunities
Direct the preparation of all financial/accounting records and reports
Participate in the bid / rebid process
Ensure timely update of the Job Master Files
Ensure that all tasks are completed timely

188

Senior Operations Manager Resume Examples & Samples

Reporting and Analytics: Knowledge in analyzing data and offering recommendations and customer focused insights to key Business Partners that results in increased sales and profit
Workforce Management: Working knowledge of managing operational budgets, ensuring accuracy and alignment with financial goals. Experience in the oversight of workforce management, store evaluations and store processes in order to streamline and maximize labor productivity
Point of Sale Technology: Proficiency in the collection and analyzation of data for existing Point of Sale Technology in order to assess what can be improved and streamlined. Development of new and improved systems, processes and ways of doing business in order to turn additional profit. Managing collaboration with Information Technology partners to aid in resolving POS opportunities and enhancing the customer experience
Project Management: Drive the efficiency and effectiveness of operations projects including new, relo, remodel, and closing stores procedures
Lead, develop and motivate people and teams and collaborates with cross-functional teams to provide direction that is critical to our business needs. Provides direction and support to direct reports
Establish metrics to measure success and opportunities to continuously improve operational processes
Drive organizational success with a results oriented mentality
Build collaborative and organization relationships and engage with high energy and a strong sense of urgency
Deliver strong leadership skills in order to gain trust and build a strong team
Exhibit a passion for delivering great customer service
8+ years’ experience in Operations Management
Working knowledge of Staffing and Planning Management, Retail operations, POS and Reporting
Process and Quality Improvement experience
Ability to lead organizational communication and education
Financial and Quantitative Business Acumen

189

Senior Operations Manager Resume Examples & Samples

Manage both Salaried and Line Cast Members in the daily production of Textile Services
Focus on customer service and product quality
Continually explore and learn new technology being developed in the laundry industry
Provide a safe, creative, and positive work environment that fosters teamwork
Accountable for the Production Financial Goals and the tracking of these for the operation
Bilingual in Spanish, Haitian Creole, and/or Vietnamese
Experience in working in a Union environment
Experience with high technology equipment
Bachelor’s Degree – preferably in Business, Logistics, Supply Chain or Engineering

190

Senior Operations Manager Resume Examples & Samples

Operations Management
Ensure operational standards for cost, quality, delivery, environmental, health and safety are met
Develop and Drive positive cultural change in compounding and production via clear operations performance improvement plans and confident leadership
Interface with Planning, QA, and R&D in ensuring customer expectations are managed
Leverage manufacturing capacity, capabilities and best practice
7-10 years in a manufacturing environment with demonstrated progression through various levels of management and responsibilities
Experience managing multiple areas of a manufacturing environment including production, warehouse, operations and facilities

191

Senior Operations Manager Resume Examples & Samples

A minimum of a Bachelor's Degree in Chemical or Mechanical Engineering with 10+ years of specific experience
Experience within a Chemical Plant or Manufacturing Facility, 5+ years of operations supervisory experience in a chemical manufacturing facility
Must have high technical and analytical abilities to handle operational problems and plant compliance concerns with quick diagnosis and prompt decisions. Must have the ability to motivate and influence people. Needs good communication and diplomacy skills with plant employees, corporate service groups, customers and general public

192

Senior Operations Manager Resume Examples & Samples

Builds and manages area external budget (>$20MM) across multiple functional groups
Tracks financials and deliverables for vendor to estimate resource demand forecast and translate into financial terms
Partners and acts as conduit between Finance (Internals and Externals
Finance Teams) and functional area to ensure departments operate within the established budget. Primary contact for External Finance deliverables/questions
Assist with Pharm Dev Plan/Update process. Secure additional funding as needed
Prepares forecast models and scenario analyses for large (multimillion dollar) contractual deals
Identifies resource conflicts, constraints, and issues, and provide recommendations for resolution. Support new efforts to evaluate and balance resources
Provide strategic insight for identification, conduct and implementation of functional initiatives related to external sourcing. Drives projects to achieve the Development strategy, mission and vision
Receives assignments from manager and/or suggests projects to manager, and is responsible for functional objectives on schedule and within budget largely unsupervised
Reviews key decisions impacting budget/timelines with Manager. Provides recommendations for resolution
Initiates contracts and tracks contract status and spend for suppliers to ensure continuity of services
Bachelor/Master of Science (BSc/MSc), or PhD in Science of Business-related Field, or equivalent
BSc with 7+ yrs
MSc with 3+ yrs
Ph.D. with 2+ yrs
Team, drug development, or project management related experience. Knowledge of project management practices, portfolio review, finance, and budgeting. General experience working on, or leading projects. Experience supporting clinical research/drug development and/or regulatory/pharmacovigilance/compliance department operations
Familiar with how organizations work, formal channels and informal networks, key policies, procedures, and the organization’s culture. Ability to builds and manage relationships with manager and group members. Excellent oral and written communication skills

193

Senior Operations Manager Resume Examples & Samples

3-5+ years’ experience in retail management (big box retail, preferred)
Solid background in Microsoft Office products specifically related to Excel and PowerPoint
Proactive and positive can-do attitude
Proven and demonstrated experience with strong relationship building skills
Demonstrated operational knowledge with a focus on process centric methodologies (Six Sigma green belt a plus)
Exceptional verbal and written communicator
Strong business and financial acumen and judgment
Program management and project management experience
Excellent written, oral, and presentation skills

194

Senior Operations Manager Resume Examples & Samples

Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
Collaborate with other Managers to ensure effective coordination of activities
Develop, implement, and update operational policies and procedures in collaboration with other key stakeholders
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
Manage the project's quality control and corrective actions to ensure compliance
Develop solutions to issues or complex problems
Ten (10) years related work experience required
Excellent organizational, written and verbal communication skills
Ability to work as a team member as well as independently

195

Senior Operations Manager Resume Examples & Samples

Manage operating costs for location, while maintaining support to ensure safety and customer satisfaction
Manage location specific product program, and make adjustments based on business conditions
Oversee Fresh Cut Production and Repack departments and personnel
Oversee Warehouse operations and personnel
Oversee Maintenance personnel and assign tasks that are essential to the operation and are completed in a timely manner
Communicate with General Manager daily to coordinate each day’s activities
Work with location staff to coordinate cost effective operation in all departments
Ensure all equipment is maintained in operating condition and PM’s are performed on a regular basis
Manage effective product rotation procedures
Review current and potential product issues with QA and Sales team
Monitor inventory count, with Office Manager, on a daily basis
Conduct safety meetings to ensure proper communication, and exchange of information, between departments
4 year degree in a related field, from an accredited institution, and/or equivalent work experience
5+ years previous experience working in a multi-product food manufacturing environment
5+ years previous management or supervisory experience
Knowledge of Microsoft Office Programs (i.e. Word, Excel, PowerPoint and Outlook)
Excellent communication skills (i.e. oral and written)
Must be able to work in a wet, cold (<40 degrees) environment for extended periods of time (8+ hours)
*Please note: This position does not qualify for relocation expenses.***
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196

Senior Operations Manager Resume Examples & Samples

Demonstrate presentation & communication skills with the ability to effectively manage multiple client relationships at the Director and C-Suite level
Understand the business requirements and unique culture of our clients business
Serve as point of contact for our customer
Ensure client service level requirements are met
Develop proactive and corrective action plans to meet the demands of the business
Provide effective communication to direct reports
Partner across our organization to ensure the needs of our client are exceeded
Ability to manage multiple and diverse services; driving high levels of Client Satisfaction
Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards and Cost Savings Initiatives
Support, lead and manage client initiatives and requirements
Provide contract management and contract negotiations support
Achieve Accounts(s) revenue and profitable budgets and Provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
Provide operating expertise and guidance to site managers and front-line associates on matters regarding staffing, operations, quality, and customer care
Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
Capitalize on new or expanded services opportunities
Support positive and professional work environment through effective coaching and counseling of associates
Demonstrate commitment to company efforts to achieve a diverse workforce
Sound judgment and logical decision-making to meet expectations of project scope and deadlines
Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel
Minimum 3 – 5 years proven leadership managing a large diverse organization
Excellent written and verbal communication skills, highly organized
Strong client relationship skills and service orientation
Ability to work in a demanding, client-focused, team environment
Proven experience in achieving financial goals related to revenue and profitability and in managing to a budget
Computer proficiency in email environments, MS Word/Excel/PowerPoint or similar programs
Profit and Loss experience required
Project Management certification and/or experience preferred

197

Senior Operations Manager Resume Examples & Samples

Implements and administers operations policy in support of Bally Technologies’ business plan
Creates and maintains operations and accounting reports; assures system accuracy through internal audit
Works closely with technical developers reviewing system development activities
Ensures systems and procedures remain compliant through interfaces with external regulatory bodies and internal compliance departments
Participates in Bally Technologies’ development plans for new markets
Ensures all assets are protected and used effectively and appropriately
Optimizes, implements, and successfully manages production efficiency and quality standards
Analyzes and implements process flow improvements, to include capabilities for growth
Develops and oversees implementation and administration of department policies, systems, and procedures
Prepares operational analyses for the department
5 years concurrent experience in a computer operations facility or closely-related field
3 years direct management experience
Leadership and personnel management
Experience with leading projects
Microsoft Office applications (Word and Excel)
Good communication skills, both oral and written

198

Senior Operations Manager, Alexa Skills Resume Examples & Samples

Bachelor’s degree required; MBA preferred
Program Management, Product Management or Operations background
Mobile industry experience, cloud experience and/or Internet of Things (IoT) experience a plus
Good people management skills; comfort leading and developing teams with 50 or more employees and 2-3 tiers of leads and managers under them
Strong process definition and optimization skills
Proven ability to define effective, efficient, and massively scalable processes for digital products and services

199

Senior Operations Manager, NBA Digital Resume Examples & Samples

Background in sports-related websites, mobile-app and connected device products
Familiarity with NBA Digital products like NBA App and NBA.com
Knowledge of Internet architecture / user interface (UI) design / Web development /mobile-app development/ structured data

200

Senior Operations Manager Resume Examples & Samples

Responsible for customer interface and monitoring the quality of the service in accordance with the terms of any applicable contractual arrangements
Assumes a leadership role in supervising crews, schedules, personnel and maintains payroll with the targeted budget
Conducts incident investigations and prepares associated reports- derailments; personal injury
Possess communication, analytical and management skills

201

Senior Operations Manager Resume Examples & Samples

Excellent team management and employee coaching skills
3 years or more recent management experience with 6 or more direct reports
Effective in employee engagement activities
Able to manage staffing levels to the volume of production and meet daily processing requirements
Leads employees to exceed client expectations, making it simple for them to do business with our company and delivering with speed and accuracy
Tactical execution coupled with conceptual thinking results oriented
Ability to identify and mitigate risk
Aggressively monitor exceptions (processing, reconciliation, past dues, client and business partner escalations, etc.) to ensure results are resolved timely and within established tolerance levels
Quick learner with aptitude and ability to adjust to change
Strong analytical skills ability to focus on details, identify issues, respond quickly to urgent or emergency situations, prioritize quickly and recommend solutions
Highly organized and able to manage multiple priorities
Excellent verbal and written communication skills; able to target messaging to different audience
Understanding of wholesale credit businesses and operations
Knowledge of Syndicated Lending loan structure

202

Senior Operations Manager Resume Examples & Samples

Experience within an operations role in a leisure or similar business is essential
Proven leadership skills with the ability to motivate, manage performance and drive results within your teams
You will also have excellent communication and organisational skills, enjoy challenging situations and be able to create a positive and innovative working atmosphere
You’ll also possess high standards when it comes to ensuring our site is clean and presentable
You will be great at managing demanding and changing priorities and will have experience of working to budgets, controlling costs and general business administration
Ability to deliver exceptional customer service in a fast paced environment
Ability to be flexible/adaptable as per the business operational requirements
Experience of Health & Safety regulations
Proficiency in the Microsoft Office suite inclusive of Outlook, Word, Excel and Powerpoint

203

Senior Operations Manager Resume Examples & Samples

Participate in weekly facilities team meetings
Participate with and support the Senior Director of Facilities & Brand on facilities strategy planning and analysis
Participate in development of global initiatives as assigned
Thorough understanding of facility operations
10+ years experience in corporate facilities management or related field
Good analytical skills and use of data bases and spreadsheets
Ability to communicate complex concepts clearly
Proven interpersonal and leadership skills with ability to influence others
Ability to effectively engage with Managers cross-functionally
A practical sense and ability to implement
Educational qualification in Real Estate, Operations, Construction Management, Facilities Management or related field

204

Senior Operations Manager Resume Examples & Samples

Point of Sale Technology: Leads the strategic development and design of store systems and reporting solutions to support the selling model and drive sales and profit in 3000+ Sally Beauty stores. Develops processes to identify POS/Technology and Labor Management opportunities. Keeps abreast of new technology and recommends updates/enhancements to maximize productivity. Develops business requirements to ensure POS/Technology, Workforce Management and reporting solutions meet business needs
Technology Training and Development: Designs clear, concise instructional content, job aids, and support tools that enable associates to fully leverage the benefits of systems and technology to aid in driving sales and profit goals. Accountable for ensuring a smooth transition to new systems and technology and positive user experience. Expedites resolution of store and field incidents in partnership with IT, improves escalation paths, and proactively identify ways to prevent widespread issues
Management: Leads, develops and motivates direct reports. Proactively partners cross-functionally, most notably with IT and external vendors to address gaps in functionality. Designs and presents recommendations to key Business Partners that are customer focused resulting in optimal store performance. Drives profitability by ensuring stores are leveraging technology to maximize sales
Reporting and Analytics: Responsible for operational and labor budgets, and ensures accuracy and alignment with financial goals
Bachelor’s Degree in related field required
5 – 8 years’ experience in Operations Management
Expertise in store systems and technology
Able to build Collaborative/Organizational Relationships

205

Senior Operations Manager Resume Examples & Samples

Plan and forecast capacity for shifts
Chair daily Management meetings
Ensure housekeeping, GMP and BRC standards within your departments and warehouse are maintained
Ensure that cost is considered with every action taken, cost has to be monitored and reviewed weekly with the General Manager
Review processes regularly and lead projects for this
Liaise with head office purchasing team for inbound schedule
Forward planning using business forecast
Support in the delivery of the disciplinary procedures (Capability, Conduct, Grievances and Absence Management)
Meet regularly with buying team
Liaise with Trading for future delivery schedule
Liaise with NPD for new lines
Regularly review the space layout for the pick locations
Manage all aspects of the warehouse Inventory to achieve stock accuracy within all the warehouse UK and overseas
Control and monitor all stock movement activity, ensuring all processes are completed in line with finance guides and authorization processes
Manage the daily / weekly / annual PI counts ensuring that they are completed in line with finance and operation schedule
Plan and execute full warehouse stock takes in line with Finance and Auditor requirements
Ensure stock integrity is maintained at all times
Recommend and implement improved storage solutions and methods to reduce the shrinkage of stock through damages and theft
Plan schedules to ensure staffing levels are maintained in line with budget while finding opportunities for improvement
The monitoring and efficient reporting of all stock issue to the areas of the business required to assist in the quick rectification of problems
Manage in a logical manner the organized storage of inventory goods to assist in a fast and efficient dispatch operation
Monitor the handling of stock by other departments and instruct / advise better working practices when required
Ensure all stock line area stored safely and in line with goods health and safety practices
Manage staff performances to ensure Key Performance Indicators (KPI`s) are reached
Work with other areas of the business to assist with effective problem solving with the goal of improving stock integrity
Manage staff training, giving support and setting up action plans and schedules for staff training
Manage the housekeeping of the WMS system, ensuring system records are up to date and any issues are addressed or reported
Work closely with all other warehouse department managers to ensure maximum efficiency is achieved for the company
Work with all other business sectors to assess, install, integrate and use effectively our warehouse management system in all areas
Provide accurate management information
Lead, Manage and Motivate a busy team to agreed standards
Be active in identifying problems and solutions to rectify issues
Encourage employee participation in continuous improvement and coach associates in quality tools and methodologies
Identify key members of the team for development, by matching people and opportunities to promote succession planning

206

Senior Operations Manager Resume Examples & Samples

3+ years of managerial experience
Bachelor’s degree in Engineering, Supply Chain, Operations Management, or a related field
Extensive experience or knowledge of the Honeywell Operating System, similar operating system, or lean manufacturing excellence
Business development (due diligence, divestitures, acquisitions) experience (Preferred)
MBA or related Master’s degree

207

Senior Operations Manager Resume Examples & Samples

To lead an operational team to meet and exceed service level agreements through the delivery of exceptional operational performance. Responsible for the delivery of a range of high value, high volume business critical processes through leadership of departments in single or multiple sites
A management position responsible for delivery of the overall conduct and operational risk and control strategy within Collections and Recoveries, Barclays UK, in line with ERMF principles
The role holder will work closely with Operation teams to ensure a robust control framework is maintained across PBO for both BAU and Change activity
The role holder will need to develop and maintain an extensive network of stakeholders both with PBO and across the various Risk lines of defence
Accountability for the management of the allocated cost centres, delivering to year-end target expectations for finances, FTE and customer satisfaction profile against agreed operational Service Level agreement standards and internal Operational level agreements with, or from, other areas of Barclays
Accountable for establishing and operating excellent management information systems of all sites and processes under job holders control, ensuring effective oversight of daily management of operations running costs and cost centre management, including allocation and use of financial discretions within team
To comply with all Barclays published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
The development of functional control dashboards utilizing new technology and reporting methods to report on risk and controls effectiveness to ensure compliance with internal and external regulation and standards
Work with stakeholders across the lines of defence (including BIA & Compliance) to ensure that the risk and control profile for the business areas are complete, accurate and maintained – with adequate governance around implementing new risk and compliance policies
Oversee delivery of strategy to simplify, automate and enhance– managing delivery of improvements to frameworks where required to support the strategy of BUK
Provide robust, effective and insightful reporting, analysis and communication to provide assurance to senior management that the business is compliant with the defined governance framework, with effective escalation of issues as appropriate including deliver of dashboards and other reporting mechanisms to demonstrate risk and control environment and compliance with internal and external standards and regulation

208

Senior Operations Manager Resume Examples & Samples

Lead ecommerce-related supply chain, operations, and product packaging initiatives to support and grow key account relationships and improve overall cost structure. Work cross functionally to identify and build best practices and process improvements
Partner with Moen’s sales and operations teams to develop a deep understanding of current and anticipated customer fulfillment and shipping requirements within the ecommerce channel
Serve as primary liaison to Moen’s Operations organization and partner with them to continuously optimize end-to-end ecommerce supply chain; focus on improving operational metrics and improving/refining/automating existing processes
Develop and execute best-in-class ecommerce fulfillment strategy to grow share in the ecommerce channel and achieve both short-term and long-term growth objectives
Develop/manage the ecommerce direct fulfilment program including process design, execution, vendor selection/management, and program compliance
Identify opportunities to improve Moen’s approach to servicing key ecommerce customer accounts. Partner closely with Moen’s internal operations teams to execute initiatives that improve the order management process, improve service levels, reduce shipment lead times, and minimize service fines and chargebacks
Drive improvements in inventory availability and efficiency across the ecommerce channel. Identify opportunities to improve planning/forecasting and develop accurate and up to date inventory reporting and analysis
Partner with eCommerce analytics team to design, develop, and deliver ecommerce operations business analytics including all financial, inventory, order management, and fulfillment KPIs
Provide leadership on projects that impact ecommerce channel operations with emphasis on supply chain, logistics, customer support, returns management and drop shipping. Ensure projects remain on schedule and on budget
Maintain a thorough understanding of the eCommerce industry including best practices, standards and innovative ideas while identifying any risks to the Moen
Bachelor’s degree is required; MBA is preferred
Minimum of 8 years of related experience

209

Senior Operations Manager Resume Examples & Samples

Lead project and process initiatives for Patient Support Programs
Act as Main client contact (for pharmaceutical and biotech manufacturers)
Drive service and performance excellence and maintain high key performance and quality indicators
Participate in strategic and tactical planning sessions
Plan and lead management team meetings and guide Managers to ensure that unit objectives are achieved
Plan and lead initiatives with cross-functional teams; lead without authority
Prepare, maintain and report on unit operational plans including: strategic, tactical, budgetary, utilization and profitability of unit operations, and plan and implement processes optimization plans
Assist with managing budget to include profit and loss responsibility, including approval and monitoring of purchasing, contracting, expenses, and may manage vendor relationships
Prepare/review and submit monthly billing reports for client invoicing
Project strategic management and client account management
Participation and support to the Corporate office on various projects
In conjunction with senior leadership provide strategic direction to all managers and team members, to further enhance existing programs and have responsibility for attaining established new business objectives, with particular attention on growth
As required, present to the executive Lead Team during Strategic Reviews
Assist with developing, present (for approval), implement and tracking performance for strategic and tactical annual plans related to all revenue and expenses associated with Specialty Services operations
Undertake the primary role in establishing/assigning appropriate account management implementation
Participate in the enhancement of the overall business: Forecasting, New Business development, Internal and External communication (Key account Management), efficiencies, staffing and client services
Assist with establishing goals for business unit growth, attract new business, and create innovative business expansion and/or new services
Develop performance standards for business unit Managers and measure success against performance standards
Assist with proposal writing, contracting, client presentations, and pricing
Stay abreast of industry trends and important pending legislation impacting our business
Identify and collaborate with internal and external resources and experts
Develop plans for structuring and staffing of unit and review and revise plans based on changes in demand
Provide on-going management, annual performance reviews, objective setting and training plans for all direct reports
Provide leadership to Program Manager Team and participate in supporting development of product teams, as required
Overall responsibility for timeliness, accuracy, and completeness of all services
Identify areas for risk and foster proactive, continued quality improvement
The Operations Manager, Patient Support Programs, Specialty Products will also be assigned other duties and tasks as required from time to time
Project management and process management experience
University science/healthcare degree, or equivalent combination of experience and education
Minimum 5 years experience in pharmaceutical or biotech industry
Minimum 3 years experience in operational team management
Minimum 3 years experience in cross-functional team management, where leadership without authority was prevalent
Minimum 3 years client management experience
Minimum 3 years experience as manager responsible for key performance and quality indicators
Patient Support Experience- Specialty products
General knowledge of reimbursement and patient assistance programs, operational policies and processes, and clinical research
Bilingual (French/English) required
Lean sigma or Lean 6 sigma training and experience an asset
Knowledge of SalesForce.com an asset
Experience with SalesForce.com configuration an asset
Knowledge and experience in the development and implementation of post-marketing studies, Health Canada and / or risk management programs an asset
Advanced knowledge of pharmaceutical distribution industry an asset
Strategic thinker and influential on client needs
Strong analytical and mathematical skills, model resources and generating reporting trends
Ability to communicate effectively both orally and in writing and strong presentation skills
Effective interpersonal and leadership skills and demonstrates a followership model and develop team’s capabilities
Effective organizational skills; attention to detail, demonstrates critical thinking to provide out of box solutions
Ability to consistently meet deadlines and make concrete decisions
Excellent proactive problem-solving skills; ability to resolve issues effectively and efficiently
Collaborator and drives for results
Strong pharmaceutical & biotechnology business knowledge, including client management and healthcare professional communications
Proficient working Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

210

Senior Operations Manager Resume Examples & Samples

The role holder will be responsible for delivery of all change and re-engineering within the operation, incorporating the development, end to end testing and business acceptance plans and conditions. They will be accountable for scoping and delivering tangible business benefits and evidence to support as a result of operational change aligned to finance submissions for FTE reductions, together with service enhancements and improvements to SLAs
The role holder will need to demonstrate in depth business knowledge across all business areas acting as subject matter expertise, providing direction, ensuring best practice solutions are delivered to enhance the business model and determine strategic direction. They will also be accountable for building the strategy in partnership with operations ensuring pragmatic business and operational change in order to maximise benefits, achieving the desired business outcomes. In addition, they will be responsible for optimising the performance of colleagues within the operational business through effectively embedding business change and for the provision of operational support to projects including, but not limited t,o SME’s, BA, ensuring that projects are fully supported at an acceptable level and within agreed cost boundaries
The role holder will be accountable for bank wide wholesale change and migrations into the business division/unit incorporating scope, design, planning, testing, training, communication, and for ensuring that change is delivered on time, within budget, to the required quality and with the necessary approvals. It will be obligatory to manage allocated cost centres and the effectiveness, efficiency and compliance of allocated business processes in line with target expectations and making best endeavours to deal with variances against agreed demand. The role holder will also be responsible for the delivery of change related updates to senior management, risk, control, business continuity and information systems, including allocation of levels of authority, to ensure effective oversight of performance, risk and compliance and instigation of appropriate mitigation actions
The role holder will be accountable for managing and recruiting the operational change team and in managing performance effectively, ensuring that there are the appropriate resources, skills and knowledge needed to be effective, efficient and compliant and, where appropriate, are provided with the information and support needed to develop their careers in UKRB and Barclays. They will be required to work proactively with Senior Operations Managers across the business unit and other Bank areas to ensure consistency, share best practice and enable the delivery of consistently high standards of seamless customer service across all customer propositions
The role holder will be responsible for supporting the Director of PB Operations as necessary and taking personal responsibility for creating and embedding the collaborative culture needed for success, embedding best practice, implementing and embedding change and building the internal and external profile of the Operation. It will be a necessity that the role holder will proactively develop the necessary knowledge and skills needed to achieve successful delivery, develop and support the team to customers and colleagues
The role holder will be expected to demonstrate role model behaviour and to challenge inappropriate team members and colleague behaviours. The role holder will actively coach members of their team, taking prompt and effective action to underperformance and/or develop potential talent. The role holder will be an active team player across Shared Service Operations and wider PCB COO Community and contribute to the development of the capability as a whole. The role holder will be accountable in providing clear direction and delivery of high quality, consistent and clear messages and information across the business and they will also be expected to proactively seek ideas and advice to improve their own, and team performance
The Role holder will be required to undertake stakeholder management across the organisation ensuring regular and effective change updates, providing clear direction and communicating appropriate, consistent messages and information across the team. They will be highly visible and approachable to ensure insights are appropriately used to influence the business. In regards to their direct reports, it will be obligatory for the role holder to set clear, appropriate individual performance goals and in helping people to achieve them. They will ultimately assist the head of the business unit in building the change and deployment capability within the team, which will transmit to create a high performing team culture which is evidenced within the Employee Opinion Survey scores, personal development, feedback and the overall team performance
The ideal candidate will be highly skilled in stakeholder management ranging from informal discussions to board level formal presentations and have the ability to operate, communicate and challenge at senior leadership level for the benefit of the business via exceptional presentation and communication skills. Parallel to this they will also have the ability to clearly understand and articulate requirements and solutions to a variety of audiences in both the business and technical communities
The right candidate will have proven effective leadership skills, acute business acumen and understanding of organisational issues and challenges. They must also have advanced knowledge of project management approaches, tools and phases of the project lifecycle and a proven record of successfully implementing and embedding of change, realising the agreed business benefits whilst maintaining operational performance. The perfect candidate will have In-depth knowledge of change and financial governance procedures, and have a proven track record in change acceptance and or quality management with embedded governance
The best possible candidate will display best practice operations management, risk, control, business continuity and information systems and how to exploit them and have full working knowledge of Barclays/FCA compliance requirements. The right candidate will behold in depth knowledge of the Mortgage Operations strategies, plans and practices and well as consideration for the wider business division when implementing change. Alongside this the successful candidate will also have a detailed understanding of the business strategies and plans of the businesses that they support, and the end to end customer and business processes that their team operates and/or supports
It is imperative that the successful candidate will be skilled in the use of Microsoft Office, including; spread sheets, presentation tools, word processing and Project and Programme Management software tools, alongside advanced problem solving/decision making skills which may be required in a reactive environment

211

Senior Operations Manager Resume Examples & Samples

Operations Management: Ensure safety, quality and production for all warehouse functions such as receiving, picking, packing and shipping departments
Operations Efficiency: Track and maximize workflow and work units per hour; Ensure SOP compliance; Identify operational development opportunities, ensure safety rules are being followed
Team Leadership: Develop an engaged and efficient workforce through supervisor development. Provide high level leadership to supervisors and facility staff
Change Management: Desire to make a difference; Ability to implement change, manage expectations and maintain accountability
5 – 10 years of operations management experience within logistics or distribution
Extensive experience leading warehouse operations such as receiving, picking, packing and production, within a high-volume distribution center required
Proven experience identifying development opportunities and leading change initiatives
Demonstrated excellent computer skills and warehouse management system experience required

212

Senior Operations Manager Resume Examples & Samples

Experienced Operations Leader - You have comprehensive operations management experience including manufacturing, engineering, supply chain, warehouse, distribution, quality control, customer service, facilities and maintenance
A strong technologist - you have earned the respect of your peers, managers and partners for your ability to grasp difficult technical challenges and invent practical, sustainable solutions
Own and deliver the operational budget of approximately $50-100 million
Oversee product flow and implement new processes as required in order to improve efficiency and to support growth in new product lines
Vendor negotiation - You have negotiated complex contracs with vendors
The ability to lead and execute through Lean/Six Sigma, and to then proceed to influence peers to adopt these best practices throughout the organization
Successful history of continually implementing improvement initiatives, specifically Lean/Six Sigma practices, in a plant or distribution environment
A customer-focused attitude to improving throughput by leveraging critical support staff (finance, HR, tech) to achieve more and more efficient processes
A strong analytical approach to problem-solving with a metrics-driven focus on frugality without sacrificing safety or customer satisfaction
The ability to demonstrably overcome adversity; lead others to success and drive change to influence others in order to achieve results
Knowledge of warehouse management systems including robotics, high-speed conveyor systems and other highly automated equipment
Demonstrated effective management of an operation comprising both salaried and hourly staff of at least 500; the ability to effectively teach, lead and manage within all areas of the operation and coach staff beyond current potential
Demonstrated ability to deal with adversity and rapidly changing operating conditions while still delivering to expectations
Bachelor’s degree in a technical field. MBA preferred

213

Senior Operations Manager Resume Examples & Samples

Responsible for successful maintenance, reporting, analyzing, and communication of performance surrounding Prior Authorization programs
Proactively improve processes and procedures, streamline work flow, automate manual processes, drive new projects which improve service levels, increases ESI's Scripts’ value, and ensure success in TAT and Performance Guarantee (PG) compliance
Build relationship and maintain working communication with cross functional departments and key clients in aligning with all requirements, current and future
Manage team of direct reports, responsible for performance evaluations, providing feedback, planning career path
Additional projects, travel or activities as assigned
Bachelor’s degree in Healthcare, Business or related field or 14-18 years equivalent experience
8-12 years relevant experience in business requirements analysis or development in an operations environment
Knowledge of Coverage Review Department programs and platforms preferred
Thorough knowledge of ESI’s systems and platforms preferred
Demonstrated strategic and business acumen
Demonstrated knowledge of lean methodologies and implementing continuous improvement initiatives
Demonstrated leadership skills with experience managing a large, high volume work group
Ability to build relationships at all professional levels-within immediate team and with cross functional departments
Excellent communication (oral and written), presentation, project management, and analytical skills
Willingness to work a flexible schedule to accommodate business requirements
Proficient knowledge of MS Office software; specifically Excel

214

Senior Operations Manager Resume Examples & Samples

Manage all activities and personnel associated with the WMS and Packaging
Responsible for monthly financial narratives
Accountable for the Safety, Quality and Productivity of WMS and Packaging
Ensure adequate staffing levels and appropriate training is in place to meet production requirements
Coordinate production requirements with other operations area and fulfillment
Ensure adequate inventory management practices are established and maintained within the department
Supervise 4-5 direct reports and approximately 200-250 non-exempt employees depending upon season; encourage flex labor staffing
Develop and implement process improvements, enforce quality standards throughout the department
Support and enforce Company policies and safety practices
Maintain a strong working relationship with Inventory Control, Planning, Engineering, Maintenance and the Human Resources Department
BA/BS degree in Management, Business, Transportation, or Operations related curriculum preferred
Minimum of 7 years of proven front-line management experience in operations for a manufacturing or distribution company
Demonstrated capability to manage a high quality, efficient and cost-effective operations a must
Excellent communication and report development skills required
Must have the ability to motivate staff and handle a variety of both personnel and technical issues on an ongoing basis
Must be able to work flexible hours and overtime as needed
Excellent overall work record
Ability to handle and diffuse stressful situations
Ability to coach and mentor direct reports
Experience in Lean/Six Sigma process improvement techniques

215

Senior Operations Manager Resume Examples & Samples

Develop, implement and manage all infrastructure and system related projects
Analyze and interpret both detailed transaction-level data and high-level operational reporting with emphasis on identifying root cause of key variances, exceptions, etc. at all levels
Support and drive sales technology adoption across all employees, overseeing compliance and management through technology. Look for future opportunities to enhance all sales systems
Develop/ revise and implement business controls, policies, procedures and best practices in to maximize sales performance and comply with market requirements
Act as a liaison between the Sales team and other internal customers
Work closely with marketing to create, implement, and track successful marketing campaigns
Recommendations on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement

216

Senior Operations Manager Resume Examples & Samples

Bachelor's degree from four-year college or university strongly preferred
7+ years related experience in warehouse or logistics industry. An equivalent combination of education and experience will be considered
Ability to manage financials including a basic understanding of the P&L
Excellent communication skills. Expresses ideas and information effectively, both written and oral. Provides clear and concise feedback to direct reports, peers and senior leaders
Works well under pressure in an unsupervised environment
Knowledge of Quality and Safety Regulations
Kaizen knowledge a plus
Ability to travel domestically on occasion

217

Senior Operations Manager Resume Examples & Samples

Develop and implement processes, policies, procedures
Collaborate with Procurement, IT, Finance and other departments to optimize and introduce processes
Create and support reports for top and middle management
Prepare and conduct trainings and workshops
Manage and enhance service catalogue
Interact with other department to optimize tools & processes
Track local OPR efficiency
Track customers satisfaction and manage improvement plans
Coordinate local operations departments
Open new offices and take part in M&A
Master or bachelor's degree
5+ years experience in a managerial or facility operations environment
Excellent organizational, scheduling, and record keeping skills
Strong leadership, communication, and interpersonal skills
PC literate (MS Office Suite)
Very organized and capable of multi-tasking
Experience new office opening
Experience in processes, policies development and implementation
Experience with team management
Understanding of operations processes such as inventory, purchasing, office management, workplace arrangement

218

Senior Operations Manager Resume Examples & Samples

Key team player that contributes directly to channel’s ability to attain its goals by accepting ownership for accomplishing new and challenging requests, exploring opportunities to add value, and building strong interpersonal relationships that drive results
Suggest, evaluate, initiate, and implement improvements to internal and external processes, delivering efficient and enhanced levels of service
Collaborate with software development and product management teams by serving as a primary Channel stakeholder on new product launches, product fixes, and feature enhancements
Manage and improve bank approval processes and timelines for Channel, in partnership with Banking Operations department
Develop and communicate KPIs for measuring and reporting on key Commercial Channel deliverables
Manage the operational implementation of new program launches, including providing timely information, training, and support to Client and Customer Service teams
Prioritize and build business cases for software enhancements needed to support the growth of the Channel
Design operational and system audits and analyses; Identify and resolve problems/bugs; Prepare and complete action plans; Continuously report to all impacted stakeholders
Manage system/process improvement and quality assurance programs
Bachelor’s degree, preferably in Business Management
5-8 years operational experience in the Banking, Financial, or Payments industry required
Ability to adapt and work in a fast-paced environment
Excellent communication, interpersonal, and time-management skills
Demonstrated success with exercising self-initiative and making appropriate business decisions in complex environments
Ability to troubleshoot problems and drive to resolution
Strong attention to detail and ability to succeed in a fast-paced environment
Comfortable wearing many hats and allowing the job description to fluctuate when needed
Proficient with Microsoft productivity software, especially Excel, Access and Project
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

219

Site Leader / Senior Operations Manager Resume Examples & Samples

Bachelor’s Degree in Business and/or Engineering
8-12 years experience leading a manufacturing operation to a high degree of operational excellence including modernizing and relocating processes between sites and continuous improvement efforts that drove significant improvement to EBITA worldwide
Experience in multiple areas within a job-shop manufacturing environment including; supply chain, production planning, inventory control, manufacturing engineering and project management
Proven track record of driving change across value streams and demonstrated ability to be an effective change agent within a global organization
Highly energized and self-motivated with experience working with teams to implement change
Preferred experience in the packaged goods and/or job shop industry
Ability to provide global vision and leadership to execute change for on-going operational excellence
Apply urgency to issues that require it
Driven and self-motivated; Calculated risk taker with a high bias for action that achieves results
Excellent interpersonal skills, team player. Ability to generate enthusiasm and build effective working relationships globally
Skilled at problem solving and conflict resolution to create a “win-win” mentality and drive results
Solid foundation and knowledge of engineering principles, manufacturing methods, materials management, finance and working knowledge of IT and facilities
Excellent oral and written communication skills to communicate critical issues
Ability to coach & mentor people and effectively work, influence, and negotiate in global cross-functional team settings
Strong team building skills and the proven ability to work with a diverse group of people
Ability to develop high levels of credibility and forge solid and positive professional relationships with subordinates, peers, and upper management
IND-AIG

220

Senior Operations Manager Resume Examples & Samples

Indirect or Direct management of maintenance and installation support for customer and network equipment which will include LAN and WAN environments for both data and voice communications solutions
Ensure ownership and teamwork at all times for timely fault resolution to achieve customer satisfaction within a framework of global practices
Provide a focal point for escalations and ensure positive interaction with all internal entities
Represent Orange Business Services at customer meetings in respect of services provided and performance levels
Achieve productivity targets
Measure and ensure vendor and supplier performances within a contractual environment and SLAs
Ensure timely and accurate completion of administrative and reporting duties
Supervisory & leadership in line with corporate direction and company process
Provide coaching and support to Network & Field Services Engineers
Supplier and Vendor management for the provision of telecommunication services, equipment and services
Provide training recommendations and coordination to maintain team skill and effectiveness
Project Management – large and small projects
Power and Infrastructure Management within country cluster Network centers
Cost and Expenditure management together with Budget creation and control

221

Senior Operations Manager Resume Examples & Samples

Recent 3-5 years prior management skills, including coaching and leadership experience
Proficient in Microsoft applications – Word, Excel, PowerPoint, Outlook, SharePoint , etc
Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
Previous retail banking, operational or analytical experience
Deadline driven and able to work under pressure
Able to foster and grow business relationships with different LOBs
Ability to effectively manage the team and work independently
Prior Bankruptcy and/or Mortage servicing experience
Experience with legal documents

222

Senior Operations Manager Resume Examples & Samples

Responsible for overall operational management for assigned locations/offices
Establishes business plan with goal and objectives for the partnership and assigned locations/offices
Excellent negotiation skills

223

Senior Operations Manager Resume Examples & Samples

Develop and direct programs to ensure the efficient and cost-effective operation and use of the facility
Plan and schedule all distribution services including receiving, storing, shipping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an efficient manner
Plan long-range labor needs based on sales forecasts and input from management
Make recommendations to senior management on programs to improve operations
Interact with Transportation, Customer Service, Human Resources, Maintenance and warehouse associates
Develop a space use and equipment use plan to meet prescribed cost and service standards
In collaboration with Human Resources, develop and maintain a productive work team by creating programs for hiring, training, and professional development
Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates
Assure compliance with OSHA and MSDS regulations
Audit operations to ensure service standards are being met
Assure that store/customer orders are picked and shipped in a timely fashion within prescribed cost levels

224

Senior Operations Manager Resume Examples & Samples

Support site teams in the administration of all maintenance programs for the properties with special focus on critical systems
Review operational procedures at locations to assure optimal energy efficiency is achieved
Prepares and presents monthly, quarterly and annual governance reporting
Devises and updates as needed, key metrics and measurements (SLA, KPIs & CPIs) via scorecards, reports and data-driven analysis as required or outlined in the MSA
Help shape the account team’s process management approach; consult on process improvement projects as needed
Help recommend and implement changes aimed at improving account performance
Collaborate on the development, implementation and ongoing issuance of client reporting such as monthly, quarterly and annual reports
Minimum 10 years of relevant experience
Excellent communication and facilitation
Analytical problem solving methodology
Able to work in a fast-paced, changing environment

225

Senior Operations Manager Resume Examples & Samples

You’ll need to monitor the delivery metrics and performance of more than 500 Associates,
You’ll manage a large team (typically 500+): this workforce will consist of both permanent and temporary employees,
Excellent command of English and German – both verbal and written,

226

Senior Operations Manager Resume Examples & Samples

Performance Management against client requirements 50%
Business Process and Quality Improvement 20%
Staff Development/Mentoring 20%
Budget and Fiscal Management 10%
Oversees all aspects of team member training and development related to programs and client needs
Ensure all company policies and procedures are adhered to at the new centers. This includes promoting a healthy work environment with honesty, integrity, and respect for all employees
Manages all financial and budgeting responsibilities of operational support division
Oversees performance and quality standard reviews to ensure outcomes meet client expectations
Troubleshoots and creates action plans to quickly and effectively address problems
Identifies process improvement opportunities to drive operational efficiencies operation

227

Senior Operations Manager Resume Examples & Samples

Strategically focused to direct planning, execution and achievements of national and operation goals
Directs and mentors management team and ensures that team is effectively motivating, rewarding and retaining employees through effective recruiting practices, timely completion of performance reviews and utilization of performance management tools including rewards, recognition and disciplinary actions
Reviews and approves compensation changes including annual merit, off cycle pay adjustments, and incentive compensation payouts
Develops and implements consistent organization wide policies, work flows and procedures including corresponding measurement tools with an emphasis on workload re-balancing and best practices
Ensures that appropriate measurement tools are in place to effectively manage workflows and individual results
Assesses and holds management team accountable for performance goals and objectives with an emphasis on achieving optimum results
Leads the planning, budgeting and financial reports including Profit and Loss statements, compensation ratios, labor ratios, margin maintenance, revenue, Operations RPE reports, and New and Lost Business reports; Performs critical review of final revenue and expense budgets
Tracks annual customer retention for respective groups on a client count and revenue basis
15+ years related work experience

228

Senior Operations Manager Resume Examples & Samples

Obligated to travel for program meetings, and backup Program Manager representation as needed
Acts as the subject matter expert on various equipment and technologies to ensure timely restoration of service and provide high level of customer satisfaction. Duties include constant customer interfacing and meeting support. Continuously interfaces with several AT&T entities and suppliers
Direct coordination between operational customers, government, and commercial service providers, and orchestrates service availability impacted by scheduled outages, facility maintenance, and environmental issues
Manager must continue to seek new training opportunities and in turn train communication technicians on new standards and technologies. COMSEC (Communications Security) hand receipt holder – control of Secret and below COMSEC equipment for securing information across media and Secure Voice Responsible Official administering Secure Telephone Equipment duties

229

Senior Operations Manager Resume Examples & Samples

Provides a hands-on approach in the organization, scheduling of associates, and directing of warehouse day-to-day activities to include receiving, processing, shipping, and inventory control
This position manages 4 direct exempt reports and is responsible for overall leadership of the team, driving engagement, and creating an environment/culture focused in driving positive results while supporting each other to achieve the facility goals
Sets and meets daily production goals within set budgetary requirements. In partnership with the General Manager, develops and manages the facility budget to ensure fiscal responsibility
5-7+ years of Distribution Center supervisory or management in a high volume operations, managing multiple departments. Must have worked in large Distribution Center networks with multiple locations nationally or internationally. Off-price experience beneficial
Multi-shift distribution center experience. Some multi building experience beneficial
Broad range of leadership skills required with particular emphasis on leadership, supervision, motivation, communication, onboarding, training and planning
Ability to develop effective relationships, provide leadership, integrate diverse organizations and individuals toward profitability objectives is critical

230

Senior Operations Manager Resume Examples & Samples

Plays a leading role in defining the operations strategy and driving initiatives for the Canadian business
Participate in strategic business planning discussions and providing leadership and expertise on Canadian operational topics
Lead the implementation of key initiatives and ensuring that our Canadian operations conform to the changing regulatory environment
Responsible for business planning, managing the Canadian transfer agency, identifying and prioritizing operations initiatives, applying tax and accounting concepts to operations
Represent Capital Group in the Canadian marketplace and is expected to liaise with fund distributors, competitors and industry peers
Keep abreast of industry developments and ensure that Capital’s services are well-positioned in a changing operations and regulatory environment
Developing and maintaining strong working relationships with our service partners is critical to delivering superior service to our Canadian clients
Responsible for advancing CG's understanding on a wide range of operations topics, including decisions on product structures, fund pricing and fees, HST and other tax approach, regulatory implementation (e.g. FATCA, CRM2) and investor communications (e.g. online statements & services)

231

Senior Operations Manager Resume Examples & Samples

Establish manufacturing strategic plans and objectives in accordance with corporate objectives set by senior leadership
Manage overall production planning process. Capacity and resource planning, material planning, budgeting and capital investment plan and projects. Responsible for the effective achievement of operation objectives
Ensure all product delivered meets customer requirements in term of schedule and quality
Negotiate, influence and persuade Customer and Senior Level Managers
Maintain budgets, productivity, efficiency and quality
Manage the product change procedure initiated by customer requirements and product rationalization. Responsible for product/process validation and to obtain approval from related functions
Oversee purchasing activities by constant monitoring of vendors and price performances to obtain the best quality with the best price in the local and oversea market
Responsible to develop key people in the Manufacturing to their maximum potentials including rewarding outstanding and good performers
Lead and implement Itron’s five pillars of manufacturing to include Industrial Excellence, Cost Reduction Initiatives, New Product Introduction, Global Coverage, Quality and all associated initiatives
Integrate lean continuous improvement principles, values, philosophies, systems and tools for driving process improvement
Support New Product Introduction (NPI) projects to ensure delivery of inputs for Design for quality, cost, test, reliability, manufacturability and automation
Must possess excellent communication skills and be able to communicate effectively with all levels of the organization (production to management) and globally
Must have the ability to maintain a positive attitude and be a constructive role model for the entire facility
Experience with designing and directing Lean Continuous Improvement / Kaizen events
Thorough understanding of Lean Manufacturing concepts, including WIP control, trend detection, one-piece flow, standard work, line balancing, 5S, Kanban, root cause analysis, etc
Proficient in Microsoft Office product suite (Excel, Word, PowerPoint, Access, etc)
Experience with an ERP system, such as Oracle, SAP, or Mfg/Pro

232

Senior Operations Manager Resume Examples & Samples

Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers
Manage larger team(s), managers (Manager Is) of teams, or area(s), with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals
Create strategic business plan for organization within guidelines of remote (offsite) service; documented Business Unit/Corporate objectives; ensure proposed projects receive appropriate support
Responsible for managing a budget or P&L
Coach and mentor employee direct reports. May coach and mentor non- direct reports as needed. Manage FPR process for HP employees. Manage team and individual performance
Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports)
Advise management and peers on broad organizational, technical, and strategic matters of importance
Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business
Typically a Bachelor's degree, advanced degree desirable or equivalent experience required 8-10 related experience in customer support with proven managerial abilities
In addition to K&S for Mgr I
Knowledge of relevant HP competition, market trends, organization, 3rd parties. Multiple years experience in support business
ITIL Essentials trained desired
Demonstrated ability manage project /program teams Recommends and leads planning activities for area of responsibility Defines specific strategies or action plans to achieve targets. Communicate these to all levels of employees and partners
Thorough understanding of customer environments and business drivers to leverage new opportunities

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