Technical Solutions Consultant Resume Samples

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E Bernier

Eldon

Bernier

9635 Kelly Villages

San Francisco

+1 (555) 888 1902

9635 Kelly Villages

San Francisco

Phone

p +1 (555) 888 1902

Experience Experience

Chicago, IL

Technical Solutions Consultant

Chicago, IL

Weimann, Veum and Monahan

Chicago, IL

Technical Solutions Consultant

Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSCs, product management, etc
Work closer with Product Management team to offer feedback on existing portfolio and provide inputs on the product roadmap
Establishes relationship with the primary decision maker to facilitate future business development
Provides value to the Customer Relations Manager or Solutions Manager during aSales cycle
Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers
Create internal design configuration documentation including network diagrams with technical explanations
Work closely with Sales Solution Architects to provide high-level technical customer demos, supporting regional sales initiatives

Detroit, MI

Technical Solutions Consultant m/f

Detroit, MI

Braun LLC

Detroit, MI

Technical Solutions Consultant m/f

Have a background in Performance and Capacity Planning of large enterprises and related performance expertise and know how
Develop solutions based on current industry best practices
Help educate Account Managers about specific Matrikon products/solutions
Manages internal and external customer expectations to ensure high customer satisfaction while meeting Matrikon sales objectives
Designs and documents Matrikon solutions (software and hardware) and ties them back to how they provide value for customer
Performs remote services to technically diagnose and resolve issues
Acts as a Matrikon Ambassador

present

Boston, MA

Time & Labor Technical Solutions Consultant

Boston, MA

Welch, Toy and Kessler

present

Boston, MA

Time & Labor Technical Solutions Consultant

present

Provides 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll and Comprehensive Benefits, regarding the resolution of product and client issues
Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and products offered to Comprehensive Services clients
Support provided using phone queue, Siebel service requests, eAccess/Clarify cases, CASD Cases, e-mail, Sametime and walk-up requests
Coordinates communication with other regional departments when necessary to expedite responses to critical client situations
Provide 3rd Tier support to all levels of Service and Implementation
Works with corporate support and development staff to identify and resolve issues and prioritize patch releases
Remain current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings

Education Education

Bachelor’s Degree in Software Engineering

University of Massachusetts Amherst

Bachelor’s Degree in Software Engineering

Skills Skills

Phone and remote support experience. E-support experience, knowledge and resolution ability
Demonstrable leadership skills and ability to rapidly establish credibility in any client or prospective client engagement
Leadership: Strong ability to effectively set direction, aligns constituencies, and motivates others
Thorough knowledge of assigned product(s), company functions, marketing and/or service policies and procedures and excellent communication skills
Highly Developed knowledge of more complex solutions
Team player with ability and willingness to motivate and support the customer and other team members
Excellent communication skills
Excellent verbal and written communication skills in language to be supported
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents

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15 Technical Solutions Consultant resume templates

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Treasury Management Technical Solutions Consultant Resume Examples & Samples

Five to eight years of experience in Treasury Management sales with a variety of customers, and in all areas of marketing and delivery
Demonstrated consultative selling background and experience
Proficient in assessing customer needs through listening and analytical acumen
Proficient in solution based selling
Thorough knowledge of Treasury Management payable/receivables solutions
Understanding of entire working capital management cycle
Solid experience in demonstrating Treasury Management complex/software based solutions
Understanding of ERP systems and operations
Excellent presentation, training, verbal and written communication skills

Technical Solutions Consultant Resume Examples & Samples

Excellent verbal and written communication skills in language to be supported
Advanced troubleshooting skills in a technical environment
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Ability to mentor new agents
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Lead or provide expertise to teams or projects
Highly Developed knowledge of more complex solutions

Technical Solutions Consultant Resume Examples & Samples

Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Technical Solutions Consultant Resume Examples & Samples

Minimum five years of hands-on experience on HP servers, storage, and networking
Ability to work in shifts and on weekends (mandatory)
Applicant should have core technical proficiency in a minimum of two areas

Technical Solutions Consultant Resume Examples & Samples

Minimum five years of hands-on experience on HP servers, storage, networking and/or software technologies
Experience in supporting Enterprise customers
Applicant should have core technical proficiency in

Technical Solutions Consultant Resume Examples & Samples

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems
Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decisionmaking process
Review and may resolve complex business issues
Excellent communication skills. Add case resolution to Knowledge Management System (KMS)
Understand and utilize Information Technology Information Library (ITIL)
Partners frequently with the Sales Pursuit team
Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs

Technical Solutions Consultant Resume Examples & Samples

Typically a Bachelor's or Master' degree in a technical discipline or equivalent experience
5+ years of experience in relevant support delivery organizations
Ideally, onsite and/or remote support experience on HP Enterprise Server/Storage/Network products, especially on business critical servers with HP-UX/Linux experience
Recommended: ITIL certification
Excellent verbal and written communication skills in English and Turkish
Mission Critical Mindset
HP-UX, Redhat/Debian based Linux installation, Microsoft Windows 2000/2003/2008 administration and troubleshooting
HP Integrity/PA-RISC, ProLiant servers and storage hardware
HP MC/ServiceGuard cluster management/configuration and HP specific virtualization tech
Proven experience on Virtualization technologies is a plus

Technical Solutions Consultant Resume Examples & Samples

Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses’ and end user’s problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met
Begin to partner with and assist the Sales Pursuit team
Is generally engaged in less complex support tasks relative to peers
High energy team player
Creative and imaginative in developing customer solutions alone or as part of a team
High School Diploma or equivalent
Ability to qualify for Highest Level of Security Clearance
0-3 years’ experience in relevant technologies and customer environments
Good C/C++ or Java programming skills
Networking: TCP/IP, HTTP
Strong Database Skills (Sql Server, Oracle, MySQL)
Web Application [J2EE (Servlets, JSP), JavaScript, XML, HTML]
Product-oriented certificates (e.g. MCSE, MCP Network+, Linux+)
Broad technology knowledge (MS Windows, LINUX, UNIX)
A.A. degree, Vocational Certificate, or equivalent in applicable technology OR College degree in Computer Engineering, Software Engineering or similar
Applicable Certifications
Phone and remote support experience. E-support experience

Graduate Technical Solutions Consultant Resume Examples & Samples

Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment
Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
Experience with technical support and/or hardware and software computing, storage, and peripheral devices
Knowledge and/or experience with updating Knowledge Management systems
Passion for technology
Eager, quick learner with strong team-work spirit
Experience with troubleshooting in a technical environment
Superior customer service skills
Phone and remote support experience
E-support experience

Technical Solutions Consultant, Skyline Resume Examples & Samples

Provide consulting and training for new and existing SKYLINE implementations, post implementation refresher training and training on advanced SKYLINE modules and functionality, i.e. dual entry accounting, financial reporting, F9 and Crystal Reporting
Provide front line technical and customer support for SKYLINE software clients, including support on advanced SKYLINE modules and functionality, i.e. dual entry accounting, financial reporting, F9 and Crystal Reporting
Perform tasks associated with SKYLINE development and deployment including requirements definition, product testing, product documentation, sales support including product presentations
Promote additional consulting services, training time and customer support services to clients
Communicate/follow-up with clients in a timely, courteous and efficient manner
Provide support to Sales and Testing initiatives as required
Bachelor’s Degree in Accounting or related discipline
5+ years relevant experience in working with automated Property Management and Accounting solutions such as SKYLINE, Yardi, MRI, Timberline, One-Site, etc
Solid Technical aptitude
Strong written and verbal skills
Certified Trainer, Property Manager or CPA
Previous SKYLINE experience
Ability to perform data migration
There will be up to 15% travel associated with this position

Technical Solutions Consultant Resume Examples & Samples

Education: BA/BS degree or equivalent experience in a related field
Travel: Must be able to travel up to 25% of the time
Consultative Ability: Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs
Client Service Orientation: Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority
Developing Others: Standard ability to use performance management to hire, train, and motivate employees, while committing to employee development
Industry Experience: 5-9 years of industry experience
Innovation: Strong affinity to try new methods and new approaches to problem-solving
Leadership: Strong ability to effectively set direction, aligns constituencies, and motivates others
Planning & Organization: Advanced organizational and project management skills
Presentation Skills & Communication: Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis
Problem Solving & Judgment: Expert-level analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems. Developed troubleshooting skills
Product Knowledge: Advanced demonstration of up-to-date and in-depth product knowledge. Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients
Relationship Building: Advanced relationship building skills and the ability to collaborate and interact effectively with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support
Results Orientation / Execution: Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-Motivated
Teamwork: Advanced ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict
Other: Working knowledge and/or specialized understanding of HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)

Technical Solutions Consultant Resume Examples & Samples

Communicates technical terms to internal and external clients of varying levels of technical understanding
Utilizes technical expertise in providing 3rd-level XML support to clients
Conducts technical presentations and product demonstrations regarding integration with LexisNexis Risk Solutions products

Technical Solutions Consultant Resume Examples & Samples

Design technical solutions including architectural diagrams, release notes, and technical requirements,
Support team members in developing technical strategy for digital projects,
Work with UX designer and other team members in defining optimal user experience,
Act as a subject matter expert for web and mobile platforms such as Adobe Experience Manager, SharePoint 2013 and Office 365,Wordpress, iOS, Android,
Respond to technical product questions, act as technical expert supporting all teams across the department,
Participate in creation of technical strategy for enterprise product development,
Work with IT teams to resolve technical issues and ensure architectural alignment with other initiatives,
Contribute ideas for internal process improvement and participate in improvement projects
Act as trusted technical advisor for peers and clients,
Work collaboratively with colleagues to build team knowledge and skills,
Act as a mentor and guide other employees

Technical Solutions Consultant Resume Examples & Samples

Customer presentation experience in a sales, sales support, technical support or SME role
MultiFactor Authentication/Access Management experience (One Time Password, voice and physical biometrics, out-of-band authentication)
Workflow and business process design experience for access and identity management
Exposure to back-end office systems (enterprise systems) and networking principles
Working knowledge and/or specialized understanding of HTML, XML, Web Services, and other Internet-based technologies. Exposure to Web Service toolkits (e.g. SoapUI, Microsoft .NET, etc.)

Technical Solutions Consultant Resume Examples & Samples

Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up through root cause analysis
Proactively monitor client’s transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
Recognise revenue opportunities and communicate to the LN account team
Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSCs, product management, etc
Understand and support customers who are integrated with APIs
Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
Set customer expectations and negotiate priorities
Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers
Use project management methods to document, prioritize, track and drive Bridger implementations (in cases where a Project Manager is not assigned)
Perform review of client business processes and understand relevant operations. Establish and help document processes, procedures, customizations and configuration
Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LN team members
Provide training, assistance and information as needed to ensure clients have adequate knowledge to effectively use LexisNexis products
Participate in preparation for product launches including pre and post production release testing
Be available to assist clients twenty-four hours a day, seven days a week, when notified via on-call mobile
Be available for flexible national and international travel to customer sites
Education: Preferred BS degree in Computer Science or Business discipline or Technical classes and previous work experience within Technical Support industry
Demonstrated experience supporting software
The candidate must have working knowledge and been involved in medium to large scale systems implementation
Knowledge of Identity Management would be an advantage to the candidate
Demonstrated experience using REST and SOAP APIs
Able to understand and support network configurations IPv4, IPv6
Understanding of operating systems Unix/Linux/Microsoft
Databases desirable MS SQL/MySQL
Programming desirable .NET C#/C++/PHP/Perl
Advance Troubleshooting Skills Training
Experience in handling escalated customer support calls, recognised as being Customer Support / Team Player oriented
Proven Customer Support skills with excellent written and verbal communication skills

Technical Solutions Consultant for Financial Services Solutions Resume Examples & Samples

Provides technical integration and consulting services directly to external clients, sales teams, and other support staff for financial services, collections, healthcare, government, law enforcement and insurance verticals for business services’ products
Shares product knowledge, best practices, and technical examples with clients in order to advance implementation completion. Conduct analysis and apply problem-solving skills to determine root cause of issues. Collaborate with, engage and escalate to appropriate resources when necessary to get issues addressed. Own correspondence with Sales and client until issue is resolved
Provides installation, implementation and configuration support, while keeping implementation project plans up-to-date
Participates in departmental projects that improve the productivity of the team
Complete required training and skill development to support the client base, individual developmental needs, team objectives, department goals, and company initiatives
Maintains a detailed understanding of databases, programming, search technologies, and web technologies
Develops a consultative sales style which incorporates technical skills while delivering business value. Stays focused on revenue and remains willing to take the initiative to ensure that LexisNexis wins the decision

Technical Solutions Consultant m/f Resume Examples & Samples

Works with customers and account managers to effectively uncover complete business needs and to translate them into effective technical Matrikon solutions
Maximizes sales-momentum with effective communications: asking the right business/technical questions at right time
Designs and documents Matrikon solutions (software and hardware) and ties them back to how they provide value for customer
If needed, configures PoC implementations to help quickly demonstrate solution value to customers
Performs remote services to technically diagnose and resolve issues
Proactively interfaces with internal departments as needed to facilitate and ensure customer issues are properly addressed
Acts as a Matrikon Ambassador
Manages internal and external customer expectations to ensure high customer satisfaction while meeting Matrikon sales objectives
Have a background in Performance and Capacity Planning of large enterprises and related performance expertise and know how
Develop solutions based on current industry best practices
Effectively address & dispel customer objections to MatrikonOPC solutions
Update competitive information related to specific Matrikon products or solutions
Help educate Account Managers about specific Matrikon products/solutions
Keep abreast of Matrikon product roadmap and new offerings
Bachelor degree in software engineering or equivalent
Experience with industrial control or automation systems such as PLCs, RTUs, HMIs, DCSs and/or OPC
An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices
Programming experience with .Net, object oriented and/or other programming languages (including Microsoft Sharepoint)
Fluency with different operating systems especially Microsoft Windows. Linux also useful
Experience with industrial hardware, industry standard protocols (Modbus, RS485, RS232)

Technical Solutions Consultant Resume Examples & Samples

Develops and deploys strategic & tactical plans that support LOB strategy (STRAP) in the region based on market and economy profile. Consistently identify new business opportunities at existing and potential customers to ensure sustained growth
Assume ownership and primary responsibility for the geography revenue, margin, and cash targets; and secondary responsibility with pole sales and channel leaders for order volumes. This position exists to support the tactical and strategic sales activities to delivering on the AOP/sales targets
Partner with HPS Projects & Automation Solutions/Lifecycle Solutions & Services/Engineered Field Solutions organizations to capitalize on business opportunities
Interact with key Business, Sales and Marketing Leaders to ensure there is alignment between the business and sales needs
Work both independently and with Honeywell account managers and channel partners to call on customers across all verticals, and find opportunities to apply Honeywell’s PMC Solutions to develop the sale leading to closing the deal
On a monthly basis, support order forecasts and opportunity status and provide revenue/margin forecasts to meet supply inventory operation planning (SIOP) demand and supply side processes. Leverage sales tools such as CRM, Field Opportunity Reviews, Account Plans, Timelines, Annual Plan Strategy Plan, and other tools used to plan and execute sales
Development of a pipeline for new sales with growth by over 10% per year, to ensure top line opportunities for sustainable business growth
Serve as a local business sponsor of PMC by maintaining channel partner and end customer contacts and relationships at senior levels in support of control platform territory sales and account managers
Build channel partner and end user relationships to leverage Honeywell PMC control platform. Participation in customer seminars, exhibitions, and presentations and other customer events as well as HPS User Group/PMC channel partner business council/meetings
Conduct high level of interaction with Honeywell employees, as well as customers
Support technical and sales strategies and opportunity negotiation. Development of growth strategies with channel partner and OEM accounts
Drive growth of new product programs
Support estimating functions including specifications, BOM, estimating and pricing strategy
Product training and educating of Honeywell personnel, channel partners and end users
Provide consulting support in technologies presentations
Conduct workshops and seminars for customers and channel partners. Performance improvements consulting support and benefit studies
Proven demonstrated skills presenting papers and seminars in front of the customers in an executive manner
Identify opportunities and establish relationships with existing customers to support growth
Understand competitive landscape and develop win strategies for projects
Process Industrial experience
Define and identify market segments for growth
Regular, accurate and rigorous reporting on the existing business, delivering insights and actions to drive incremental sales and profits
Ability to work with various regional and global teams as needed
Polished professional with excellent organizational, communication, Presentation negotiation, and interpersonal skills
Familiarity with Honeywell Process and Automation Solutions
Account planning, sales/product training, and a solid understanding of process control and market business drivers are essential
Excellent communications, computer and presentational skills
Six Sigma certification preferred but not mandatory
Oil & Gas, or Energy industry connections, relationships or network is a plus

Technical Solutions Consultant Resume Examples & Samples

Consultative Ability: Strong consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs
Industry Experience: 3-5 years of industry experience
Certified Anti-Money Laundering Specialist (CAMS ) Certification preferred
Innovation: Standard affinity to try new methods and new approaches to problem-solving
Leadership: Standard ability to effectively set direction, aligns constituencies, and motivates others
Planning & Organization: Strong organizational and project management skills
Presentation Skills & Communication: Strong oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Strong ability to deliver client presentations and performance analysis
Problem Solving & Judgment: Advanced analytical and problem solving skills as well as the ability to understand and think analytically about complex business problems. Developed troubleshooting skills
Product Knowledge: Strong demonstration of up-to-date and in-depth product knowledge. Exposure to a software environment involving hands-on technical problem solving or technical implementations with clients
Relationship Building: Strong ability to collaborate and interact with internal and external clients including but not limited to sales, product management, engineering, network operations, and client support
Results Orientation / Execution: Advanced time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently. Self-Motivated
Teamwork: Strong ability to work in a team environment, by soliciting input and feedback. Deals effectively with conflict
Other: Working knowledge and/or specialized understanding of HTML, XML or Web Services, and other Internet-based technologies

Delmia Senior Technical Solutions Consultant Resume Examples & Samples

Knowledge of Manufacturing methods and processes
Knowledge of Manufacturing solutions and technologies including Digital Manufacturing and Manufacturing Operations
Working knowledge of Digital Manufacturing software applications
Experience with consulting practices and process improvement

Technical Solutions Consultant Resume Examples & Samples

Work closely with Sales Solution Architects to provide high-level technical customer demos, supporting regional sales initiatives
Lead on all aspects of the customer engagement lifecycle - including initial customer scoping discussions, configuration, through to go-live and ultimate hand-over to the Support Team
Project manage to ensure the agreed customer outcome is achieved in the aligned timeframe. This includes being able to capture technical requirements and lead a cross-functional team to deliver them
Engage with R&D to ensure successful integration with third party systems or global shipping providers
Run a program of parallel implementations spanning customers in multiple geographies and report internally on Key Performance Indicators and success stories to support future sales
Support customer during the ramp up process and handshake with the technical support team
Work with colleagues to continually improve the effectiveness and efficiency of the implementation approach
Bachelor's degree in a business or technical discipline (Computer Science, Engineering) preferred
Knowledge of graphic arts business
Strong technical and customer-facing skillset
Ability to speak multiple languages is a plus
Excellent analytical problem-solving skills
Team player with ability and willingness to motivate and support the customer and other team members
Demonstrates good listening skills and patience while supervising different and concurrent activities
Strong networking skills and working background
Analysis, interpretation and communication of technical data

Technical Solutions Consultant Resume Examples & Samples

Uncovers, elevates, quantifies, and confirms customer’s critical business issues (CBI’s)
Provides customized technical presentations that illustrate the Advent Solutions’ architectural and technology benefits that apply to customer’s CBI’s
Advises and consults with prospects in terms of Advent Solutions’ architectures, infrastructure planning, and integration methodologies in order to facilitate the sales process
Gathers all pertinent customer requirements necessary to formulate an infrastructure plan for customer’s deployment of Advent Solutions
Assists existing clients with infrastructure planning as it relates to product upgrades or large business expansion, including help with understanding how new features, architectural changes, and expanded platform support can be leveraged for their future operations and infrastructure
Supports the development and expansion of demo environments and content to facilitate the Solutions Consulting team's ability to demo Advent Solutions on a global scale
Effectively demonstrates and communicates the differentiating value of Advent’s solutions
Acts as a consultant on product integration strategy with customer's internal applications and 3rd party applications and technologies
Participates in demand creation events (seminars, trade shows, conferences, etc)
Feeds knowledge gained from customers back to the business management and product management groups, particularly in relation to the Advent Solutions’ architecture roadmap
Proactive about maintaining high level of product/solution knowledge, as well as, applicable technology changes
Creates, modifies, and delivers high quality documentation of recommended solutions to clients and internal stakeholders
Assists with the completion of RFPs, including the development of a repository to maintain typical responses for most common questions
10%-65% travel is expected in this position depending on sales coverage model
4-5 years overall experience in one or more of the following areas: Advent software products (client/user experience), Tax-lot accounting/performance reporting engines, Trade order management/Straight through processing applications, Financial Technology Sales
Knowledgeable with software architecture, hardware specifications, virtualization configurations, network topography, disaster recovery applications, operating systems, cloud-based infrastructure, web applications, and Advent’s application architectures
Skilled with programming/database/integration technologies, languages, and tools, including but not limited to SQL Server, SSIS, SSRS, .NET/C#, Java, SOAP, XML, FIX (FIX, XML, etc),

Technical Solutions Consultant Resume Examples & Samples

Seamlessly design and implement highly scalable Dynamic ad display campaigns
Develop technical expertise in next generation mobile app advertising platforms
Work in a fast paced innovative environment and be cool under pressure
Communicate and coordinate with internal clients and local partners in Asia to drive success of partnerships and guide product enhancements
Act as the bridge between the Product and the local Asian markets by adapting our product to each specific market, creating short term workarounds and presenting market feedbacks to Product teams
Support local teams across different offices in their day to day analysis, technical troubleshooting and requests
Support the rollout of product features to local teams and partners

Technical Solutions Consultant Resume Examples & Samples

Provides standard-level transactional procurement support, focusing on fundamental business, purchasing and financial controls that require limited technical expertise
Collaborates with team and follows established processes to meet compliance requirements and organizational goals
Performs process-oriented tasks as assigned but applies experience to align individual work with overall strategy; works under less guidance and supervision, allowing for discretion and judgment
Collaborates with teams to maintain and enhance the current operations and processes
Executes process improvements
Associate degree preferred or equivalent experience
Typically 2-4 years of experience in materials and/or distribution
Fluency in English and local language
Developed understanding of process workflows, basic business and financial controls, and procurement processes
Sound analytical and technical aptitude
Good business application skills
Developed communication skills

Technical Solutions Consultant Resume Examples & Samples

Products supported include all current versions of Payroll, HR, Benefits, Time and Attendance and products offered to Comprehensive Services clients
Support provided using phone queue, Siebel service requests, eAccess/Clarify cases, CASD Cases, e-mail, Sametime and walk-up requests
Coordinates communication with other regional departments when necessary to expedite responses to critical client situations
Contacts clients directly to handle escalated issues as required
Continually upgrades knowledge and skill base relating to both new and existing products to increase proficiency
Works with corporate support and development staff to identify and resolve issues and prioritize patch releases
Remain current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings
Act as project leader when necessary
3-5 Years of Directly Related Experience in Troubleshooting & Analysis
Microsoft certifications and CPP and/or PHR certifications are beneficial
Communication Skills- Written & Verbal
Organization & Time Management Skills

Technical Solutions Consultant Resume Examples & Samples

Attend customer meetings to determine technical and business requirements and to ensure that all necessary information is collated prior to producing a solution
Document technical solutions in a professional manner and to agreed timeframes
Deliver training on solutions and provide product support to channel partners and SME sales teams
Create internal design configuration documentation including network diagrams with technical explanations
Work closer with Product Management team to offer feedback on existing portfolio and provide inputs on the product roadmap
Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
Engage in developing bespoke solutions based on specific customer requirements
Present technical solutions to customers
Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI's
University degree - Technical will represent a plus

Technical Solutions Consultant Resume Examples & Samples

Strong understanding of the general/ technical aspects of the job in regard to networking and Cisco IOS commands, WLAN controllers, autonomous and Lightweight Access Points (LWAPs)
Work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
Allocate time efficiently and receive general instructions on all work

Technical Solutions Consultant Resume Examples & Samples

J2EE architecture including High Availability and Disaster Recovery
Scalability concepts in technical architecture
Integration approaches including ESB, SOA, EAI, ETL, etc
Authentication and Authorization including SAML, LDAP, AD, Federation
RDBMS concepts such as clustering, failover, scaling, farms
Virtualization technologies like VMWare and others
Cloud and hybrid cloud deployments
Hybrid computing concepts like Google Cloud, In-memory computing, HANA, etc. are not required but ideal
Experience with both transaction execution and planning systems are not required but ideal
Presents JDA’s technical platform, integration, and strategy to IT staff and executives at our sales prospects
Prepares extensively prior to a Sales engagement with internal JDA business areas i.e., Sales Mgmt, BMI, Services Reps, ensuring maximum efficiency once the Sales engagement begins
In collaboration with Sales Manager or CE, Presents product technology and benefits to prospective clients
Customizes Presentations to address prospective client’s business needs
Coordinates with various JDA resources and departments to secure and Present appropriate proposal information to prospective and existing clients
Communicates emerging customer technical requirements to NPD/PMG
Serves as the liaison between the client and implementation team to facilitate successful project implementations
Communicates issues and concerns about client and coordinates the transition meeting with the implementation team
Provides value to the Customer Relations Manager or Solutions Manager during aSales cycle
Works with Marketing to develop collateral product support materials and promote JDA events and trade shows
Works in partnership with CEs to Present additional solutions to current clients to solve their business needs
Becomes directly involved with potential customers via proposal requests or actively prospecting for new business opportunities
Demonstrates how the proposed methodology can add substantial value in replacing the client’s current business environment
Articulates and demonstrates the value proposition of JDA solutions and multiple product sets to the prospective client
Establishes relationship with the primary decision maker to facilitate future business development
Works closely with the customer in discovery sessions and ongoing follow-up discussions to ensure clear and concise communication is taking place
Presents Level 2 and Level 3 detailed solution offering for JDA Cloud solutions to customers across Asia Pacific region, to drive increased sales of JDA Cloud Services
Develop the end to end Cloud based solution for customers across Asia Pacific, including requirement gathering, solution development, solution presentation to customers and end users, pricing of the solutions and finalizing SOWs for potential Cloud customers
Develops Cloud Pricing, Proposals for Cloud Opportunities’ in the Region
Minimum 2 years’ experience in a Pre-Sales (or similar) role, Presenting Technical solutions to CEO/CFO/CIO and at a Technical level for Supply Chain Management, ERP or similar experience within a major software company
Minimum 2 years of Technical consulting experience performing implementation services
Experience with relational database technology Preferably Oracle, workflow/integration tools and J2EE application server technology either BEA WebLogic or IBM WebSphere
Understanding of Cloud based solution including Hosted and Software Management solutions
Superior communication, Presentation and demonstration skills
Strong creative and analytical skills
Proven ability to work in multi-functional teams, networking effectively with others
Demonstrable leadership skills and ability to rapidly establish credibility in any client or prospective client engagement

Time & Labor Technical Solutions Consultant Resume Examples & Samples

Provides 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll and Comprehensive Benefits, regarding the resolution of product and client issues
Identifies training needs and may assist in developing, coordinating and implementing training and mentoring for associates and clients including onsite when necessary
Provide 3rd Tier support to all levels of Service and Implementation
Remain proficient on all networks, operating systems, hardware, software, databases, Internet and related products. Effectively troubleshoot, replicate and develop resolution for client issues
Provide clear, concise and pertinent communication to the field associates regarding product announcements. Including but not limited to outages, downtimes, updates, patches and migrations
Act as Regional Office Coordinators for the entire business unit providing all relevant information to the appropriate parties via sharepoint workflows and e-mail notifications
Assists in new product pilots, product rollouts and creation of migration strategy
Bachelor's Degree in Computer Science, Business Administration or related field
Technical Skills

Technical Solutions Consultant Resume Examples & Samples

Remote support both before and after case elevation (phone, chat, e-mails, CRM tool)
ATS on-site support
Reacting to technical support request from the Customer Relationship Team (CRT). Business Escalation Team (BES), CS Management, business partners etc
Contribution to business retention and growth by providing pre- and post-sales support to the sales teams (HW and Support), as requested
Analyse SNPS and operational data (eg Backlog, SNiC) to identify issues, define root causes, propose solutions and develop corrective action plans, engaging relevant HP resources, as required, and with a focus on issue prevention
Contribute to ensure the technical readiness of support partners who deliver support services for HP products – Channel, MPS, Direct Business. This will include reviewing feasibility of new product introduction plans for EMEA and refining and delivering new and current product training
Be the focal point for collecting, documenting and sharing product technical knowledge with EMEA repair partners (issues, solutions etc.)
Apply project management techniques and advanced subject matter knowledge to resolve complex business issues
Integrate technical knowledge and business understanding to create solutions for customers by collaborating with other internal functions and GBUs when necessary
Advanced skillset in Thin client, Notebooks & Desktop technology
Prior project management experience or certification preferred

Technical Solutions Consultant Resume Examples & Samples

5-8 years consulting or technical sales or services experience in healthcare
Extensive knowledge and experience of the healthcare industry
Proven executive presence and communication skills; ability to present to the C-suite
Demonstrated ability to work with cross functional teams
Demonstrated leadership and motivational skills required
Calm under pressure
Excellent interpersonal skills required
Strong understanding of software applications required
Understanding of an agile based Software Development Life Cycle (SDLC) required
Must have strong healthcare industry expertise, as well as knowledge of payer and provider utilization management workflows
Informed about standard payer and provider EDI integration processes and capabilities (e.g. X12, HL7, FHIR)
Must demonstrate ability to effectively work across multiple McKesson functions, including sales, account management, client services, product management, business consulting, outside partners etc
Ability to effectively communicate with clinical, technical, and business staff
Collaborative, customer-focused and able to create visible value
Proficient with MS Word, MS Project, MS Excel, Visio
Drive efficient and effective meetings, both internal and customer-facing
Thorough knowledge of assigned product(s), company functions, marketing and/or service policies and procedures and excellent communication skills
Previous experience as a solution architect
Transactional and integration technology knowledge preferred

Lte-technical Solutions Consultant Resume Examples & Samples

Microsoft Office 2003 – 2013
Microsoft Outlook 2003- 2013
Apply basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment
Provide live chat sessions and email support for products and services on our client’s website
A good understanding of the general/ technical aspects of a Tier 1 Help Desk
Primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment
Allocate own time efficiently and receive general instructions on all work

Technical Solutions Consultant Resume Examples & Samples

Successfully resolve technical issues (hardware, software, solutions) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
Excellent communication skills. Add case resolution to KMS
Understand and utilize Information Technology Information Libraries (ITIL)
May represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Phone and remote support
Collaboration with partner organizations
Ability to mentor new support agents/engineers
Analytics and reporting

Technical Solutions Consultant Resume Examples & Samples

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Evaluate unique or complex installations or configurations and make recommendations for resolution
Articulate clearly in writing and verbally. Add case resolution to KMS
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met
Develop partnership with and assist the Sales Pursuit team
Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience
1-3 years experience in relevant technologies and customer environments

Technical Solutions Consultant Resume Examples & Samples

Candidate applies basic knowledge of the job skills, company policies and procedures to complete a variety of assignments/tasks on a telecommunication helpdesk supporting LAN and wireless infrastructures
Incumbent must have a good understanding of the general/technical aspects of the job in regard to networking and Cisco IOS commands, WLAN controllers, autonomous and Lightweight Access Points (LWAPs). He/she will work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
Allocates own time efficiently and receives general instructions on all work

Senior Technical Solutions Consultant Resume Examples & Samples

Contribute to the design, production and effective delivery of high quality sales presentations, proposals and demonstrations to prospective and existing customers
Coach and support the Business Development and Account Managers to enhance their skills and capabilities around the Concur Travel Technology
Up skill the current implementation team and equip them with the skills, knowledge and capability to successfully implement Concur Travel technology into new and existing customers
Support the implementation teams to develop appropriate implementation plans and processes to manage customer migration from current technology to Concur
Responsible for agreeing timelines, co-ordination of required resources, system delivery, documentation requirements, training delivery, post implementation reviews and analysis
Support with the design and delivery of training requirements to support migration of customer to achieve high levels of online adoption
Project manage service development activities agreed as part of successful customer renewals, for example the transition to online booking solutions
Working with the operational teams assist with the implementation of a Concur help desk to support all customer post implementation
Responsible for smooth transition of support once implementation is complete to the online support teams and account management team
Support with enhancing the Concur capabilities across all operational teams
Concur Travel technology experience and certified Concur implementation manager
Influencing & presenting skills
A proven track record in successfully delivering projects
Delivery of systems and technology training in an external and internal environment
Excellent verbal and written communication skills at all levels
Experience of the travel industry ideally in a Business Travel Environment
Excellent organisation and co-ordination skills
Analytical and imaginative approach to identifying process improvements

Technical Solutions Consultant Resume Examples & Samples

Working closely with various members of the Ellucian sales team; being the subject matter expert and point person for Ellucian Cloud Services that the sales team turns to for guidance and structuring deals
Working closely with the sales team to develop strategies and sales techniques to introduce and differentiate Ellucian capabilities and solutions
Developing value propositions taking into account all facets of the solution ‐‐ sizing, infrastructure, data protection, disaster recovery, application requirements, business requirements, etc
Defining solutions for an institution that will lead to signed business; includes serving as a liaison with delivery, product management, product development, etc. to architect complex solutions
Leading/conducting customer assessments for the creation and delivery of Business Case and solution benefit proposal to customers
Interacting across functional areas at the executive and management levels to ensure alignment between the Company’s solutions and the institution’s strategic goals
Assisting sales team with RFP responses; ensuring all proposals are technically sound, deliverable, competitive, and meet the solution needs of our customers
Understanding competitive and market analysis relative to Cloud Services; maintaining expertise in all facets of Cloud Services (people, processes, and technology); staying up to date on emerging technologies and products and participating in industry events as appropriate
In coordination with the sales team, making presentations to clients and performing solution demos
Building relationships with institutional buyers (CIOs, Business Unit leaders and other C‐level executives) and end users of solutions
Bringing client and sales suggestions and feedback to the appropriate Ellucian teams for improvement to offerings, packaging and pricing; helping to drive consistency and quality in our Services
Working with the sales team to identify target accounts/situations and help qualifying leads
Measured on the overall sales and renewal Cloud Services contracts, which will include
Well-honed presentation, speaking and writing skills
Minimum 7 years work experience in consulting and/or pre-sales engineering environment
Ability and desire to travel to lead sales presentations / conferences / meetings with prospects and clients
Technical knowledge of
Selling experience into Higher Education Clients
Knowledge of Ellucian Banner, or Colleauge Applications
Accreditation, affiliations, certifications, and contributions related to higher education or cloud industries