Center Manager Resume Samples

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B Bashirian

Beth

Bashirian

68020 Boyle Light

Los Angeles

+1 (555) 999 0806

68020 Boyle Light

Los Angeles

Phone

p +1 (555) 999 0806

Experience Experience

Chicago, IL

Center Manager

Chicago, IL

Langosh LLC

Chicago, IL

Center Manager

Manage, coach and provide performance evaluations for the program staff, including Activity Leaders, and Senior Staff Managers
Manage, coach and provide performance evaluations for the program staff, including Activity Leaders, Local ESL Teachers and Senior Staff Managers
Coordinate employee training, mentoring, work assignments, performance assessment, development and succession
Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance
Leads the center cast members to identify the local business opportunities and deliver the result through the team work and process management
Create a positive, collaborative and service-focused work environment
Developing employee talent, through regular meetings, goal check-ins, development plans, etc

Chicago, IL

Contact Center Manager

Chicago, IL

Weber Group

Chicago, IL

Contact Center Manager

Workforce management
Manages team of Telephony Network Analysts that design solutions aligned with Next Generation Contact Center technologies and ensures system, technical and product architectures are aligned with business objectives
Promote teamwork to ensure a professional, service-oriented work environment
Develop direct reports through coaching, delegation and guidance to master current roles and expand their influence for more responsibility or another Cigna role
Leads People Initiatives with Human Resources including compensation planning, performance management, staffing, employee relations, employee recruitment, training, teaming and employee development
Partner with the Command Center and Capacity teams to ensure service goals and objectives are achieved while managing expenses and meeting or exceeding the budget each month
Agree challenging performance and development objectives for team members providing regular coaching / feedback

present

New York, NY

Service Center Manager

New York, NY

Skiles-Gottlieb

present

New York, NY

Service Center Manager

present

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Performance management: Make recommendations to save money, suggest improvement initiatives
Conduct performance reviews and manage the on-going personal development, competency and performance of team colleagues
Provide direct management to team members. Train, mentor and develop associates in the Service Center
Performs work of various supervisory/managerial staff positions in theirabsence
Provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
Directs the management of multiple projects: develop project plans and timelines, make staffing decisions, identify and overcome obstacles

Education Education

Bachelor’s Degree in Personal Integrity

East Carolina University

Bachelor’s Degree in Personal Integrity

Skills Skills

Execution capability to ensure the high standard and quality maintaining in the center
Demonstrated excellent organizational skills and attention to detail
Excellent Internal and external customer service
Pursues opportunities for personal and professional growth. Identifies and mentors potential candidates for promotional opportunities
Places an emphasis on patient quality, convenience and customer service
Strong operational management skills and business acumen
Ability to analyze and act upon system-driven business data
Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scores
Strong Business savvy (including P&L)
Results driven spirit and capability

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15 Center Manager resume templates

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Center Manager Resume Examples & Samples

Develop and maintain a customer oriented team anchored around the 4 operation standards of Disney quality: Safety, Courtesy, Efficiency and Show
Create a positive, collaborative and service-focused work environment
Demonstrate successful business results in line with company targets
Work with the District Manager to establish monthly and quarterly sales targets and support the Sales team to proactively manage relationships with potential and existing Disney English parents to achieve sales and renewal targets
Leads the center cast members to identify the local business opportunities and deliver the result through the team work and process management
Identify/implement the training needs of the team through regional resources collaboration
Ensure all cast members understand the center business objectives and work together to deliver high standard guest experience to the learner and parents
Ensure the center operating costs are in line with the annual budget
7 years experience in managing a fast growing retail or service / guest experience business
Multi-functional management experience
Bachelor degree or commensurate experience required
Have a high entrepreneurial spirit and creativity to grow and improve the business
High level personal integrity and credibility
A passion for working with children
Strong operational management skills and business acumen
Culture awareness and diversity management
Customer service and relationship management skills
Ability to analyze and act upon system-driven business data
Need to understand sales, the importance of sales and what great sales looks like

Assistant Center Manager Resume Examples & Samples

5 years experience of in a fast growing retail or service / guest experience business. Multi-functional management experience
Good at English Writing, reading and speaking
Bachelor degree or commensurate experience
Experience in managing similar educational service business is a plus
People leadership and strong sense of people motivation, coaching and training
Customer service cover and relationship management skills
Execution capability to ensure the high standard and quality maintaining in the center

Center Manager Resume Examples & Samples

Leading with a positive attitude and demonstrate commitment to a team of more than 30 Cast Members. Responsible for their selection, retention, engagement and development
Creating a positive work environment that is fun, open, respectful, honest, a place where Cast enjoy coming to work and others wish they worked
Creating a positive environment that encourages collaboration, creative thinking, new ideas, and supports risk taking
Know and manage the Center and teach it to Cast Members
Strengthening others through consistent and on-going coaching and feedback while driving productivity and morale of your team
Holding self and others accountable for delivering the Four Keys Basics (Safety, Courtesy, Show, and Efficiency)
Considers impact of your behaviors on individual, team and the organization
Ability to communicate effectively and clearly with all levels, even under pressure
Demonstrated ability to develop and lead a team that drives results
Ability to listen to feedback and suggestions from others and take constructive action
Must maintain a professional appearance and hold your team accountable for doing the same adhering to Disney English grooming guidelines
Builds relationships with internal and external partners to support Center goals including regular check ins, information sharing, and providing updates
Conduct regular one on one meetings to provide ongoing development of your direct reports and hold engaging Center meetings with a balanced focus of Cast Satisfaction, Guest satisfaction, and business results
8 years’ experience in managing a fast growing retail or service / guest experience business. (eg. Education/fast fashion/luxury/hospitality industry.)
Proven track record in team leadership – hiring in local community, performance management, and capability building and team engagement
Bachelor degree or above in business management or related
High integrity, sense of compliance, code of conduct
Passion for people and the Disney Brand
High English proficiency (or willingness to improve English to manage the team)
Strong Business savvy (including P&L)
Results driven spirit and capability
People leadership - hire/ delegate / engage / train and inspire people
Sense of community – local market and independent team
Manage change with confidence
Risk Management – identify obstacles and manage the potential impact
Plan and prioritize - know how to priorities the laser focus in line with the business stage
Be able to take heavy pressures
Business analytical capability
Understand how to build brand in the market

Citifinancial Center Manager Resume Examples & Samples

To work for CitiFinancial you must be 18 years of age or older
Directly related work experience in Loss Mitigation required
Experience with customers in collections relationships
Ability to identify all possible options available to bring account to resolution within policy
Ability to lead teams by coaching, training and motiving the Center Staff to effectively determine customer needs, overcome objections and present the most appropriate solution
Ability to build a high performing Center Team by demonstrating effective communication skills with employees, management and customers
Ability to ensure overall Center goals / business objectives are achieved via a well planned and executed business strategy
Ability to effectively manage center staff and ensure all staff remain current with training and compliance
Ability to work flexible hours that will include Saturday hours
NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position

Contact Center Manager Resume Examples & Samples

Complete monthly departmental call coaching for a group of 11-16 bankers
Conduct monthly quality review with each banker along with an annual review
Mentor customer contact center Manager IIIs within their positions to ensure department standards are met
Act in management capacity while unit manager is out-of-the-office
Observe performance management sessions being given by Manager IIIs and provide feedback
Asked to be engaged in high level projects and escalated situations by other departments/clients
Understands trend analysis with the ability to articulate and identify causes and possible long term solutions
Manage Project Teams and projects within the customer contact center environment
Development and implementation of process changes
Communicate project updates to supervisor team within the customer contact center
Mentor bankers to achieve a high quality of work by nurturing a good working knowledge of processes and procedures
Answer banker questions via telephone or in person and address any escalated customer or client issues
Work efficiently in a multi-tasking environment, maintaining a positive and professional attitude towards change
Research complex customer service issues, resolve and follow up with banker/customer/ client within specified time frames
Engage in call volume patterns and events impacting the customer contact center and sign on to take customer calls as warranted
Recognize customer contact center system issues and escalate as needed
Actively participate and be held accountable in department and corporate projects
Proactively identify process improvements within the department, and elevate to management team for evaluation
Maintain department records as determined by site management with accurate and up-to-date information
Manage call queue by monitoring bankers queues and making necessary adjustments
Knowledge of available reports and ability to gather and present information related to the data
Assist with departmental audits
Provide bankers with small group training on new procedures as required
Manage customer contact center and provide leadership coverage during weekend shift
Knowledgeable of all marketing initiatives and communicate with customers and bankers regarding current products and services
Perform new employee interviews and contribute feedback to Unit Manager
Participate in committees related to process improvements or policy changes
Complete monthly department quizzes and assist in developing the quiz for banker use
Develop and maintain Critical Linkages with other departments of the bank and work in cooperation to resolve customer issues
Track monthly minutes to report time spent on billable tasks
Lead and/or support community projects (i.e. United Way, March of Dimes)
Continuing education/college degree preferred
4+ years of supervisory/management experience preferred
Previous customer contact center experience desired
Strong analytical, problem solving and listening skills
Proficient in MS Excel with a solid background in all MS Office products
Ability to be assertive when necessary
Proficient negotiation skills
Strong problem-resolution skills
Flexibility to work longer when necessary
Ability to work independently and within a group
Work efficiently in a multi-tasking environment, maintaining a positive and professional attitude toward change
Ability to read and understand critical measurements and interpret how they impact the customer contact center

Contact Center Manager Resume Examples & Samples

Leadership and mentoring
Quality Assurance Monitoring and Coaching
In-depth knowledge and understanding of Sales/Service Operation
High school diploma or equivalent work experience
Team event management
Behaviour based interviewing
Communications (In-depth)
Documentation of meetings and processes
Contact Centre Technology Basics (In-depth)
Call routing

Contact Center Manager nd Shift Resume Examples & Samples

3-5 years of call center experience
Leadership and mentoring/coaching
BMO Managerial Leadership Learning System
Advanced Office Tools (MS Office)
Knowledge of banking platforms utilized
Technical support navigations
Management & training experience
Empathy and Sensitivity
Behavior based interviewing
Manage real time reporting monitors
Presentation and tools (MS PowerPoint)
Interactive Voice Response
Workforce management

Contact Center Manager Resume Examples & Samples

Contact center processes
Credit Card experience/technical skills a plus
Role of Front Line Leadership Organizational Awareness

Command Center Manager Resume Examples & Samples

Oversees production control and employee efficiency of call center teams to ensure performance objectives of site are met. Escalates non-compliance to Senior Leadership team as necessary
Studies and standardizes procedures to improve efficiency of employees
Directly supervises Command Center Team. Carries out supervisory responsibilities in accordance with company policies and applicable laws
Ensures Command Center employees have appropriate training and other resources to perform their jobs effectively
Plans, organizes, and controls all activities of the department. Responsible for developing department goals, objectives, and systems
Addresses disciplinary and/or performance problems in accordance with company policy. Prepares warnings, communicates effectively with employees and follows up on employee performance
Establishes work procedures and processes that support company and department standards, procedures, and strategic directives
Manages customer relationships through direct communications with local site operations and enterprise management
Makes necessary real time changes to staffing based on projected call volume, historical data, and business need
Creates reports on historical data and forecast results from applicable systems
Analyzes data and recommends solutions for implementation
Reviews and validates accuracy of forecasting models
Prepares personnel reviews and other ad hoc management reports as requested
Conducts training sessions as needed
Works as member/leader of projects that directly contribute to site success
Bachelors degree in related field preferred
2 years call center management experience required
3 years Workforce Management experience preferred
Experience in a call center setting required
Experience with the following applications and or technologies Aspect eWFM or equivalent, Real Time Adherence, Excel, Avaya CMS
Ability to manage multiple job tasks at one time
Thorough understanding of call center Key Performance Indicators (i.e., AHT, ASA, abandon rates, quality scores, schedule adherence, etc) and their impact on the budget

Maintenance Center Manager Resume Examples & Samples

1) This position is the primary point of contact to manage activities of and communications with V2500 Maintenance Centers
2) Provide the IAE interface with the maintenance center regarding the management of IAE funded engine shop visits; ensure the maintenance center delivers the contracted services with respect to schedule, quality and cost
3) For non-IAE funded engine shop visits, this position acts as a point of contact for the maintenance center into IAE for resolution of issues (OTC, spare parts supply, etc.)
4) Manage the contractual obligations between the Maintenance Center and IAE
5) Maintain integrity of the Gate Chart Process for tracking engines thru the shops
6) Maintain a clear view of the shop induction capabilities so as to assist in the placement of IAE funded shop visits, including warranty visits
7) Assist in providing input to the Spares Planning Team from the shops’ perspective
8) Plan, implement and manage Maintenance Center Business Reviews on a scheduled basis
9) Develop and maintain a close business relationship with the maintenance center at a senior level; maintain an understanding of the maintenance center’s business objectives and identify impact to IAE’s Aftermarket business objectives
10) Work with the respective Powerplant Manager, Lease Manager, Warranty Manager and the Customer Fleet Director to understand the IAE Aftermarket business requirements with respect to forecast shop visits, shop visit cost and the technical standard; and ensure that the maintenance center delivers to those requirements
11) Work with the Operation Center to divert required on wing or near wing Maintenance to the appropriate resource and facility
12) Upon engine induction, agree the applicable contract TAT based upon the workscope and engine bill or material
13) IAE funded engines: Jointly with IAE Aftermarket cost manager, evaluate and prioritize such cost reduction initiatives and take the necessary action with the maintenance center to realize such cost reduction
14) Maintenance center performance relating to the execution of IAE funded engines: provide data as necessary to support the generation of Key Performance Indicators (KPI); participate in monthly IAE KPI reviews and drive improvement plans as necessary to address any shortfall in maintenance center performance
15) Assist, as required, in the identification of Excess Work and in any costs associated with work not approved by IAE
16) In conjunction with the IAE Invoice Analysis and Aftermarket Cost teams, negotiate and resolve invoice disputes with the maintenance center

Guidance Center Manager Resume Examples & Samples

Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success
Maintain proactive communication with other departments to ensure efficient, accurate and timely responses to internal/external customer needs
Work on multiple and cross-functional teams
Applied knowledge of insurance processing, sales, customer service or call center processes and practices
General understanding of economic, financial and operational concepts
Must be self-directed/motivated
Associate’s or Bachelor’s Degree
Previous Insurance experience

Guidance Center Manager Tamarac, Fl Resume Examples & Samples

Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities
Lead implementation of events, projects and processes to help solve problems and meet organizational goals
Attend community events
Proficiency in Microsoft Office Word, PowerPoint, and Excel
Ability to lead, mentor, and motivate others
Must be able to work independently
Must have reliable transportation
Excellent verbal presentation skills are required
Life and Health License

Contact Center Manager Brookfield Resume Examples & Samples

3-5 years of call centre experience
Expert knowledge of all sales products, services, processes & procedures, and interrelationships
Term Investment Qualified
Leadership Skills (In-depth)
Organizational Awareness
Goal Setting & Coaching
Conflict Resolution
Incentive development
Generate systems reports
Training basics
Project Management basics
Monitoring
Desktop applications

Service Center Manager Resume Examples & Samples

Proficient in Microsoft Office and web based applications
Adept with PC look up and data input
Manage multiple applications simultaneously while accessing data via multiple PC lookup

Tommy Hilfiger Center Manager Resume Examples & Samples

Previous management experience is required for all management positions
Experience in volume 7 million or more
Experience supervising a management team of 7 or more and staff of 50+

Contact Center Manager Resume Examples & Samples

Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans
Assume management responsibility and delivery for your teams
Development and implementation of business strategies in relation to your business units
Consult with TSS representatives in Australia and New Zealand (ANZ)
Resolves service and team/employee issues and sets long term plans
Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives
Flexibility and willingness to travel to different locations
To ensure all controls implemented are adhered to

Guidance Center Manager Resume Examples & Samples

Coordinate new associate onboarding and training
Engage with associates to provide guidance and leadership and serve as a mentor for their day-to-day activities
Develop collaborative relationships with clinical and provider communities
Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals
Conduct and attend community outreach events
Applied knowledge of insurance industry, sales, and customer service
Proficiency in Microsoft Office Word, PowerPoint, SharePoint and Excel
Demonstrated people leadership experience required
Strong business acumen; can make sound judgment calls under conflicting situations
Superior attention to detail, ability to meet tight deadlines, and manage multiple priorities
Exceptional written, verbal, and interpersonal communication skills. Including public speaking and presentation skills are required
Previous Insurance industry experience and CMS knowledge

Maintenance Center Manager Resume Examples & Samples

1) Coordinate with the relevant Engine Services Fleet Managers and maintenance centers to ensure regulatory/supplier requirements are in place for our new GTF customers
2) Manage, communicate and maintain GTF engine inductions and capacity plans by communicating closely with Engine Services personnel, MROP and our forecasting group. In addition, forecast and maintain allocation plans that are in alignment with partner requirements
3) Analyze and coordinate the potential
7) Manage the contractual obligations between the Maintenance Center and Engine Services to ensure contractual commitments are met
8) Manage maintenance center performance relating to the execution of Engine Services funded engines: provide data as necessary to support the generation of Key Performance Indicators (KPI); participate in monthly KPI reviews and drive improvement plans as necessary to address any shortfall in maintenance center performance

Test Center Manager Resume Examples & Samples

This is strictly a part-time position and will remain as such
Ability to work 10 to 15 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7am - 10pm as scheduled, any day Monday through Friday
Ability to work approximately 3 Saturdays per month from 7am to 8pm
Available to address operational problems when not at test center
Willing to travel across Canada to support Temporary Test Events 3 times in a year
60% of daily tasks are Test Administrator respons
One year supervision experience in customer service required
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred
Must be flexible in work hours and days
Ability to lift up to 20 lbs on occasion
Must be able to work in a quiet, focused environment
Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress

Fulfillment Center Manager Resume Examples & Samples

A hands-on management approach that encourages change and creative problem solving
Proven ability to work well in a fast-paced and high-intensity environment
Ability to interact effectively at multiple levels of the company in support of customer loyalty
A demonstrated commitment to continuous improvement with familiarity of effective process control and improvement methodologies
An understanding of preventative maintenance principles
Demonstrated budget planning, expense maintenance, and reporting skills
Advanced user in standard Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
5 – 7 years management experience in warehouse/transportation or manufacturing operations environment
Technical experience in logistics, industrial engineering, or related business operations discipline

Test Center Manager Resume Examples & Samples

Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management
Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
Create and send other reports and information as requested by the Regional Manager
Oversee overall day-to-day operation of the PPC, and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
Experience in a customer facing role
Experience of co-ordinating and administering activities of a team
Strong communication skills both written and verbal, in both technical and functional areas
Strong attention to detail and organisational skills are required
PC literate, comfort with the use of a full range of Microsoft Office and Windows applications

Global Crisis & Command Center Manager Resume Examples & Samples

A minimum of a bachelor’s degree in a relevant discipline (criminology, law, security, risk management) or extensive relevant experience in a similar corporate & environmental theatre
Technology knowledgeable in the remit of security systems, communication and information modelling software. Including a working knowledge of cyber threats and potential insider and external threats and impacts
Experience of managing Command centers in a corporate or government environment
Knowledge of the principles of business continuity in a financial institution
Significant experience in the management of crisis & potential crisis with global coverage, and the proactive implementation of security and risk mitigation to reduce business impact
An active member of the security community, preferably in possession of applicable professional certifications (CPP, PSP, CSyP, CBCP etc) and holding memberships of relevant security bodies (ASIS, ACSG, ACFE etc)
An intelligent, articulate and persuasive leader who can serve as an effective member of the senior local management team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff
Extensive knowledge of principles and processes involved in security and crisis management theory and organizational planning, co-ordination, and execution
Knowledge of emergency response planning & execution, crisis management, disaster recovery operations and business continuity awareness
Effective reading, writing and oral communication skills
Comprehensive computer skills (inclusive of a good understanding of all Microsoft applications)
Ability to effectively complete multiple tasks in a high pressure environment
Ability to work effectively in a fast paced environment while consistently producing error free work and meeting deadlines
Strong knowledge and interest in geo-political issues and security affairs globally with the initiative to rapidly assess events and incidents within the region for the potential to impact client locations and business travelers across the world
Experience in Emergency Response/Operations or Incident Management

Assistant Contact Center Manager Resume Examples & Samples

Manage organizational performance to meet KPI
Ensure that staff have adequate supervision, resources and equipment needed to perform their work
2 years’ experience in managing a multi-channel contact center
2 years of experience with performance and quality management of Call Center
2 years of managing teams of 50+ in Call Center
Mentoring and providing guidance to junior team members

Contact Center Manager Resume Examples & Samples

Ensure staffing for all access channels consistent with performance measures
Ensure adherence to schedules, real time management of staffing and contact queues and provide all needed information to ensure successful operation of the Government's workforce management system
Ensure that a comprehensive training plan is implemented in the CC for all staff
Ensure a comprehensive quality assurance process is implemented in the CC
Ensure effective planning and implementation of research activities to be performed in the Contact Center
Bachelor’s degree in Computer Sciences, Information Technology, or Healthcare-related field
5 years’ experience in managing a multi-channel contact center
5 years of experience with performance and quality management of Call Center
5 years of managing teams of 50+ in Call Center
Team player with the ability to multi-task in a fast-paced environment with diverse stakeholders
MS in public health or information management
8 years of managing large and complex budgets
Excellent written and oral communication skills and the ability to communicate technical issues to non-technical audiences

Test Center Manager Resume Examples & Samples

This position is benefit eligible
Ability to work 25-40 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7am - 10pm various shifts as scheduled, any day Monday through Friday
Ability to work approximately 2-3 Saturdays per month from 7am to 8pm
60% of daily tasks are Test Administrator responsibilities
Performs on-time site opening and closing procedures
Communicates with internal technical support to investigate and fix technical issues
Strictly adheres to company policies using careful judgment
Responsible for maintaining a professional and clean testing center with light housekeeping duties
Arrive on time for all scheduled shifts
Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen

Test Center Manager Resume Examples & Samples

Performs on-time site opening and closing procedures
Understands all testing procedures
Checks in examinees, verifies identification, and explains the exam process
Monitors examinees while testing
Maintains a secure testing environment
Communicates with internal technical support to investigate and fix technical issues
Strictly adheres to company policies using careful judgment
Responsible for maintaining a professional and clean testing center with light housekeeping duties
Arrive on time for all scheduled shifts
The Test Center Manager is the onsite manager of a small team of Test Administrator employees
Site staffing/hiring/retention/conflict resolution/scheduling
Trains, develops and coaches staff
First contact for facility issues
Minimum of 1 year customer service experience is preferred
One year supervision experience in customer service is preferred
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred
Team leading and training skills, and exposure to a testing environment are strongly preferred
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
Must be flexible in work hours and days
Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
Ability to operate a computer, fax, and telephone
Must be able to work in a quiet, focused environment and hear spoken words in soft voices
Ability to lift up to 20 lbs. on occasion. Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop & lift from a stooped position
Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen

Guidance Center Manager Resume Examples & Samples

Must have excellent interpersonal skills and be comfortable presenting information to a group of people
Ability to build and maintain effective relationships with staff, visitors and community organizations
Must be willing to travel up to 25% of time

Employee Service Center Manager Resume Examples & Samples

Serves as a program expert and resource; may handle routine andescalated calls
Supervises real-time volume management, including but not limited toadjusting schedules, adjusting offline tasks (email, fulfillment, etc.),monitoring queues and tasks to ensure service level; monitors abandonrate and talk/wrap time and ensures that other departmental goals aremet
Shares in cross-site leadership responsibility to ensure consistent service delivery and high employee engagement through constant communication, collaboration and participation with all HRSS team members across sites and remote
Answers questions and recommends corrective resolutions to addressemployee and/or customer issues, complaints, and inquiries. Responds toand complies with any internal/external investigations, audits,assessments and participates in and adheres to corrective actions
Mentors staff to maximize performance and potential
Ensures quality candidate selection by conducting and implementingthorough interviewing processes and training
Provides support in the areas of interviewing and training employees;plans, assigns, and directs/delegates work; appraises performance;rewards and appropriately disciplines employees; addresses complaintsand resolves employee issues and conflicts
Designs, develops, and generates reports, analyzing the data to ensureaccuracy and that the content meets departmental needs andrequirements; compiles work volume statistics and monitors otherrelevant and business-impacting metrics
Partners with internal departments (i.e. Training and Communications,IT, Comcast University, HR) to develop training plans for the team orindividuals; assists with department training including, but not limitedto, assessing training needs, providing refresher training, andobserving post-training performance to determine if training wassuccessful
Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as regular participant in shared leadership presence and accountability across expanded business days and at times outside of operating hours as needed
Demonstrated experience in leading multi-site operation
Demonstrated consultative skills in a large corporate environment
Demonstrated process improvement/quality improvement experience
Exceptional verbal, written and interpersonal communication skills with demonstrated presentation skills
Demonstrated analytical and problem solving skills
Knowledge and proficiency of PC skills
Knowledge and experience in an SAP-HR systems environment highly desirable

Resource Center Manager Resume Examples & Samples

Act as point of contact for contingent labor requests and placements as assigned by Resource Center Lead
Works directly with demand managers to facilitate contingent labor needs and all related transactions
Educate all assigned demand managers on the Contingent Labor Program and relay its benefits
Partner with assigned demand managers to fulfill their requests for contingent labor and act as a consultant through the entire process

Contact Center Manager Resume Examples & Samples

Excellent written and oral communication skills. Excellent interpersonal skills
Must be capable of balanced decision making, decisive action in emergency situations, diffusing assaultive behavior, and dealing effectively with a variety of professional and non-professional clients
Strong knowledge and skill in technical aspects of ARAMARK’s facility, sanitation and infection control. Ability to teach and coach employees in facility, sanitation and infection control
Ability to manage other support service employees in other lines of service without direct authority
Computer skills: Excel, Microsoft Office, Word, Power Point, Outlook, ISISPro

Service Center Manager Resume Examples & Samples

Minimum: 5 years
Preferred: 7 years
Solid JLL Call Center technology knowledge
High level of knowledge of PSC’s P&P
Solid Finance knowledge preferred
FM knowledge preferred

Uniform Center Manager Resume Examples & Samples

Supervises stockroom operations to ensure adherence to correct procedures for the receipt, pricing and storage of merchandise and its issuance to the sales floor
Supervises and participates as necessary in periodic inventories; maintenance/analysis of cost records pertaining to the retail outlet; maintenance of accounting records and the preparation of reports and budgets
Maintains good customer and employee relations and rendors courteous and efficient customer service. Advises customers about services available, dress codes, authorized uniform combinations, seasonal wear requirements and standards for male and female personnel, military rank structures, pertinent insignia, use of special insignia and other furnishings and decorations
Ensures adherence to NEXCOM policies regarding Uniform Store Operation and quality assurance for departments assigned
Maintains security of cash, fixed assets and merchandise inventory
Works under the general direction of a Deputy Exchange Manager or Retail Operations Manager, who outlines policies, objectives and procedures. Incumbent operates independently within the framework of established policies and procedures, consulting with superiors concerning problems of a policy nature

Csis Command Center Manager Resume Examples & Samples

The overall performance of the team through the philosophy of “managing by the numbers”
The operational effectiveness of all offices within the region
The RCCM will be the expert for Citi Businesses at a sub-regional level
The RCCM is responsible for an area budget that encompasses all cost centers within their area
The RCCM is responsible for utilization of resources within the area budget plan
The RCCM is responsible for conducting monthly expense reviews with Admin & Ops and development of annual budgets within their area
The RCCM is responsible for review and approval of staff requisitions as well as T&E
The RCCM is responsible for obtaining approval from CSIS Senior Management for all non-budget expenses throughout their area
The RCCM will be responsible for assisting HR in recruitment and selection of new employees and will be responsible for contract staff development throughout their area
The RCCM will oversee a team of managers and will provide regular feedback, guidance and direction to their staff
The RCCM will ensure the proper coaching and development programs are in place. It is the responsibility to ensure training, succession planning, and continuation of business structure is developed within the chain of command
The RCCM will oversee and approve any disciplinary issues or other HR related issues involving staff
The RCCM will ensure that staff development plans; performance evaluations, goals and objectives are documented within GTMS as well as utilize recognition programs for staff accomplishments
The RCCM is responsible for ensuring staff is properly administering invoice processing and approval, procurement/purchasing approval, and expense approval
The RCCM is responsible for ensuring compliance with all Risk Control Self Assessment reviews, records management and retention policies within their area
The RCCM will conduct regular reviews with staff to ensure all areas within their responsibility are properly controlled and documentation is present for all audit items
The RCCM must ensure that all regulatory and business responsibilities are being met by staff and will conduct periodic workload reviews to ensure fair and equitable balance throughout the geographical area
Security Country Head, 5 years
Director of security 2-3 years
Experience and or professional certification in crisis management operations
Strong communication skills across various levels of the organization
Team player but must have the ability to work independently and meet strict timelines
Ability to assimilate ambiguous and changing information
Ability to follow established accounting and regulatory policies and procedures
Excellent interpersonal skills and the desire to interact with people at different levels throughout the day through multiple mediums
Ability to represent CSIS Latam & Mexico and speak to processes in meetings and on conference calls
Strong attention to detail and understanding for controls
Ability to manage numerous priorities and coordinate multiple deliverables
Ability to analyze, escalates, and resolve problems
Quality orientation/initiative/creativity and attention to detail
Leadership/Influence/Negotiation
Corporate Citizenship Planning & Organizing

Contact Center Manager Resume Examples & Samples

Accountable for managing day-to-day service delivery operations for the Customer Contact Center including driving metrics of the team, executing monthly evaluations, and coaching and development of representatives
Develops action plans to drive customer satisfaction, reduce service issues and improve escalation channels
Creates meaningful and timely reporting tools to monitor customer service satisfaction and service levels. Adjusts staffing requirements based on call demands, expertise levels and System Support demands with the direction of Global Workforce Optimization (GWFO)
Creates and improves tools to increase specialist subject knowledge, and reduce call times and repeat calls
Ensures all business risks are identified, effective controls are in place to minimize those risks, and successfully evaluates of controls
Utilizes knowledge of Customer Service Operations to manage the operation, resolve issues and implement controls to avoid the risk of not meeting SLA
Regularly uses recognition tools to motivate and develop individual team members
Puts clients first by anticipating, understanding, and exceeding their expectations and needs; aligns business goals to support clients; holds team members accountable for listening to and learning from clients
Acts as a trusted partner to clients by delivering superior, honest advice, products and services; leverages the unique capabilities of Citi in identifying solutions that contribute to the goals of multiple clients
Brings the best of Citi and knowledge of current trends to create value and goodwill with clients; anticipates changes and leads the teams to build solutions that address the client’s emerging needs
Drives innovation, competitive differentiation and speed to market by actively learning from external resources, develops a team that identifies and quickly responds to new opportunities, challenges current thinking, and generates new ideas
Inspires and empowers the team to work collaboratively to achieve superior results; brings together talent with diverse styles and backgrounds to expand thinking, speed learning and improve team effectiveness
Creates an environment where people hold themselves and each other to the highest ethical standards and feel safe to voice ethical concerns; swiftly addresses instances of problematic behavior and uses them as teachable moments
Models personal growth, self-awareness, and openness to feedback from all directions; provides consistent coaching and objective feedback in support of ongoing development and retention; attends and sponsors team member’s participation in Citi’s training and development programs
Makes good hiring decisions and retains exceptional talent aligned to emerging business needs; ensures diverse and effective succession plans for all roles; encourages mobility and helps team members find stretch opportunities to expand their experience and skills
Recognizes, rewards and promotes talent based on performance ("the what" and "the how”); highlights people who role model Citi’s Leadership Standards as exemplars; celebrates exceptional team behavior and outcomes
Translates strategy into effective business plans while proactively overcoming obstacles; aligns goals across the team; builds and executes contingency plans to address potential challenges before they impact performance
Prioritizes and provides a clear line of sight to the most critical work; ensures the team understands how initiatives support organizational success; invests time and resources to drive execution; eliminates activities that distract from the critical few priorities
Sets goals and measures progress to ensure team is focused on ethics, execution, and results; holds team members accountable for maintaining these standards; conducts meetings to review performance against expectations with the team and addresses emerging risks
HS/GED Required. Bachelor’s degree or equivalent experience preferred
5-7 years’ experience leading staff in Production / Operations environments required
Bilingual Spanish/English a plus
Manages a team of 30+
Proven experience in proactively identifying process improvements and engaging in associated implementation efforts
Demonstrated resilience and determination, with proven ability to adjust in changing environment and priorities
Demonstrated ability to independently exercise discretion and decision-making
Working Hours may vary - center hours 7:30-8:30pm

Test Center Manager Resume Examples & Samples

This position is benefit eligible
Ability to work 35-40 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7am -8pm various shifts as scheduled, any day Monday through Friday
Ability to work about 2-3 Saturdays per month; Saturday hours are 7am – 8pm
Schedules are available at least 2 weeks in advance
Available to address operational problems when not at test center
Starting Pay is $13.08 per hour

Service Center Manager Resume Examples & Samples

Bachelor's Degree in Engineering or Business Management from an accredited university or college
Minimum of 5 years of operations / project management / product management experience including technical, administrative, financial and contractual
Additional steam field or plant operation and manufacturing experience is preferred
Proven technical and commercial understanding of the Repair Services business
Knowledge of GE financial processes
Prior Customer Service / Sales experience
Green Belt or Black Belt Certification or equivalent quality certification
Demonstrated Customer skills
Ability to effectively work in a matrix organization
High motivation level
Self-starter with strong leadership and negotiation skills
Ability to lead and work in a team environment to achieve results, prior experience in a unionized work environment desired
Prior leadership experience as MSO or Cell Leader in a GE P&W GSC or GRS Repair facility

Access Center Manager Resume Examples & Samples

Coordinates the recruitment of Access Center staff and supervisors, ensuring adherence to new hire training standards, maintains a training program and supervises the training of new staff. Ensures that supervisors conduct phone monitoring and coaching in order to maintain service standards. Establish service level agreements with clinical department leaders and ensure that scheduling capacity analysts are meeting those expectations
Liaison to internal customers (clinic leaders, providers, and staff) and external (patients, referring providers, etc.) to facilitate an efficient flow of information in both directions and resolving issues as they occur. Responds to customer concerns in a timely, appropriate manner. Performs other duties as assigned
Evaluates and reports to executive leadership on access center performance by developing, analyzing and interpreting key performance indicators, trends, and detailed audit reporting
Ensures the routine and accurate maintenance and hosting of scheduling and call triage protocols for all specialties, clinics, and providers included in the access center
Responsible and accountable for maintaining defined service level standards related to call center management
Responsible for quantitatively assessing staffing needs and managing the financial cost sharing model between departments and Access Center

Command Center Manager Resume Examples & Samples

BA/BS degree preferred or equivalent training/experience
Three plus years of related business experience, preferable processing
Strong supervisory and basic management skills
Ability to link team objectives and business results
Proven ability to coach and motivate staff

Contact Center Manager Resume Examples & Samples

Supervise the real-time operations for the team, including managing workload and balancing service levels across multiple channels
Create a positive and focused team environment by expecting high performance levels, promoting empowerment and good judgment, and communicating with transparency
Identify and drive process improvement efforts and cross-functional projects, collaborating often with the Workforce Management, Training & Quality, and other Care Operations teams
Monitor performance metrics to ensure workforce alignment with company goals and objectives
Identify and nurture developmental opportunities for Specialists and at least one Lead
Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team
Participate in the hiring and on-boarding process
Ensure schedule adherence; approve and submit team members’ payroll
Perform other duties as assigned to ensure diner, restaurant and employee satisfaction

Greenlight Center Manager Resume Examples & Samples

Owning the success metrics for profitability, operational efficiency, and customer satisfaction scores
Hiring, training, and managing leadership for Uber Experts
Collecting, analyzing, and reporting on performance data
Working with Facilities to ensure that the Greenlight location offers our Partners the best possible experience each and every time they walk in the door
Actively experimenting with designing the future of in-person experiences for driver-partners

Uber Activation Center Manager Resume Examples & Samples

Owning the success metrics for customer SLAs and facility operational and financial performance
Collecting and reporting on performance data
Ensuring that the Partner Support Center space is well supplied and maintained
Representing the global Uber brand with best-in-class service and customer experience
Actively contributing to support projects

Greenlight Center Manager Resume Examples & Samples

Drive performance improvements through process development and innovation
Hire, train, and lead Partner Support Representatives
Collaborate with internal teams to ensure your Activation Center offers our Partners the best possible experience each and every time they walk in the door
Actively experiment to design the future of in-person experiences for driver-partners

Access Center Manager Resume Examples & Samples

Bachelor's degree in a related area strongly preferred
Nursing degree or American Registry of Radiologic Technologists (ARRT) certification required; Cardiovascular-Interventional Radiology (CV-IR) certification preferred
Minimum of 2 years operational/clinical management experience in the healthcare industry including budgetary, financial, clinical services and materials management oversight responsibilities required. Ambulatory services experience a plus
Minimum of 2 years supervisory experience required
Dialysis, critical care, OR, medical/surgical, general diagnostic, special procedures or cardiac catheterization experience preferred
Basic Life Support (BLS) certification required; Advanced Cardiac Life Support (ACLS) certification preferred and required within first year of employment or transfer into the Access Center Manager position
Intermediate computer skills and proficiency in MS Word, Excel and Outlook required

Plasma Center Manager Resume Examples & Samples

Supervise the operations within the facility. This includes maintaining compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety
Manage facility audit processes and helps to resolve any related issues that arise from the audit. This includes collaborating with Regional Manager and management team to prepare for and host internal and external auditors and ensuring timely response and closure to audit observations
Perform analysis of related data to promote efficient operations. This includes forecasting and attaining production and cost goals, while assuring compliance with Baxter, local and federal regulations
Resolve related facility issues and manage inquiries for facility information. May assist in center production issues
Manage center staff. Includes staff communication, providing feedback to employees, developing employee talent, administering compensation, and assisting in management of the recruiting process. May support and conduct management training
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen)
Ability to attract, retain, motivate and develop a team of diverse individuals
Demonstrated ability to multi-task, prioritize, and communicate with senior management
Requires weekend and extended work periods
Potential exposures to blood borne pathogens

Service Center Manager Resume Examples & Samples

Responsible for the sales, profit, and quality of the area operation
Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred
Minimum five years same or similar work experience in the Industrial Service Industry
Requires a high degree of communication, supervisory, organizational and good management skills
Willing to do some overnight travel to cover field region and attend company meetings
Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus

Contact Center Manager Resume Examples & Samples

Lead all aspects of a high volume, fast paced, call center team including: interviewing, hiring, coaching and training for a diverse team of associates
Provide ongoing development of Manager-level direct reports, including monthly and annual performance reviews and individual performance management
Develop and prioritize strategic objectives and implement departmental goals
Recommend and drive positive changes to elevate customer experiences and business results
Collaborate with the appropriate teams (Legal, Compliance, IT, etc.) to review, modify, and implement policy, procedure and/or necessary workflow changes
Ability to manage a high volume contact center (customer service / collections) in a customer centric environment, managing additional projects including managing vendor performance all with a strong attention to detail
Proven ability to continuously improve business processes and results
Strong people and process problem solving skills, including the ability to identify trends and react accordingly
Strong interpersonal skills including the ability to effectively build relationships and influence change
High level of independence in analyzing and managing associates and business situations/requirements
5+ years of team leadership experience
Experience in a high volume call center / collections environment preferred

Polaris Quality Competency Center Manager Resume Examples & Samples

Develops and maintains productive business relationships with internal stakeholders (BPQM contacts and Business Functions) that influence upstream / downstream quality and therefore operational performance
Mentor and train business stakeholders in key Business Process Management concepts, serving in a trusted advisor role to business process owners. Assist in business process review to identify risks and ensure appropriate business controls are in place
Manages the development of BPQM quality program design and assessments that measure operational performance and impact customer experience, operational service delivery and compliance concerns for assigned Functions and Lines of business
Provides day-to-day leadership for assigned staff
Collaborate with the Polaris leadership team to meet program deliverables
Provide status reporting to Competency Center Lead and Polaris Program Leadership stakeholders on a regular basis
Quickly adapt and manage competing priorities, challenging timelines and new technologies
4 years of previous management skills, including direct experience leading, managing and mentoring teams
Excellent collaboration, team building and relationship management skills
Experience delivering programs on scope, on time, on budget, on quality and on benefit
Experience working with diverse teams of business users in customer organizations on definitions and implementation of business process changes
Experience in working with matrix organizations
Ability to learn complex material quickly, allocate time efficiently; handle multiple projects and deliverables and concurrently manage competing priorities
Strong oral, written and listening communication skills, interpersonal, time management and organizational skills
Change and conflict management skills, ability to influence and negotiate with others to meet project deadlines
Knowledge of Microsoft Office Products including Word, Excel, Visio and PowerPoint
Ability to work with enthusiasm in a challenging fast paced environment

Exam / Test Center Manager Resume Examples & Samples

Check in candidates and verify identifications
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Communicate and work with VSS technical support to investigate and fix technical issues
Exposure in a testing environment strongly preferred
Experience with Microsoft Office, Internet, and Windows applications required
Fluent English and Cantonese language skills
Conscientious and courage
Ability to handle a reasonable amount of stress

Test Center Manager Resume Examples & Samples

Ability to work 20-30 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7am -10pm various shifts as scheduled, any day Monday through Friday
Ability to work about 2-3 Saturdays per month; Saturday hours are 7:15am – 8pm
Starting Pay is $14.50 per hour

Hospitality Center Manager Resume Examples & Samples

3+ years of related retail experience, including 2+ years of prior progressively responsible supervisory experience required
Prior experience in the hospitality industry, or other areas with a clear focus on exceptional customer service, preferred
Proven ability to lead, direct and supervise
For new hires, must meet all FedEx Office employment qualifications in force at timing of hiring
Ability, on a consistent basis, to report to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Transfer Center Manager Resume Examples & Samples

Minimum three years progressive supervisory experience preferred, e.g., Call center, emergency and/or patient transportation dispatch, emergency department RN, etc
Demonstrated excellence in critical thinking, communications and conflict resolution skills; ability to analyze information of a complex nature; ability to organize and prioritize multiple complex tasks; ability to problem-solve and make decisions quickly
Customer service oriented; positive, enthusiastic, helpful personality
Proven experience and excellence in managing and developing people and programs
Ability to relate well in diverse groups, articulate concerns, negotiates solutions among multi-disciplinary clinicians and administrators
Must possess excellent communication skills; ability to understand and convey complex information to many different kinds of people is an absolute requirement with demonstrated ability to work as a member of a team

Transfer Center Manager Resume Examples & Samples

3 - 7 years
Minimum of 5 years of progressive supervisory experience
Minimum of one year of experience in healthcare

Quick Response Center Manager Resume Examples & Samples

Capable of quickly establishing credibility, influencing constituencies and persuading professionals at all levels
Strong results orientation and a tireless work ethic with the emotional intelligence to know when to push harder and when to look for alternative approaches
Excellent analytical and strategic skills. Good business judgment and problem solving skills with solid economic, industry and competitive landscape insight
Builds organizations that effectively adapt and develop world-class practices from inside or outside the industry to create powerful competitive advantage
Demonstrated capability to lead change and transformation activities, thereby generating process improvements which lead to greater effectiveness and efficiency
Demonstrated ability to operate in a hands-on environment when necessary, yet see the big picture on a global basis

Cost Modeling Excellence Center Manager Resume Examples & Samples

1) Set up the team to develop Predictive Cost Modeling for major commodities/products (designed by Agilent) for competitive advantages in global procurement: Budget planning for the PCM team, recruiting to hire the right candidates for PCM success, operation model development and align with key stakeholders, define scorecard or MOS (measure of success) for PCM team with a plan to track progress
2) Communicate with stakeholders for strategic alignment: communication with key stakeholders (SSM/CMM, ACG, site OF and R&D/NPI teams) to know expectations for PCM then develop solutions accordingly to meet business requirements
3) Software calibration to match Agilent HMLV instrument business model: analyzing Agilent requirements & Software offering capabilities to highlight software gaps, specify software calibration needs to close the gaps, and lead the team to do software calibration by collaborating with software vendor. Develop algorism and formulas to link Agilent parts’ MFG processes to cost rates in the modeling software
4) Supply market data collection to support software calibration: macro economy study for different region/country to know cost rates (labor cost and efficiency, equipment hourly cost rate, currency information, etc.). Supply market research for raw material database regarding cost and supply channels. LLCs (low level components) sourcing to support part/subassembly cost simulation
5) Cost simulations and results analysis to drive cost reductions for mass production parts: share cost simulation results/findings to expose cost negotiation opportunities, then team work with GCM/GAM/ACG/SCS to drive cost reductions significantly from FY17 to 19
6) NPI DFX support: leverage PCM tool to assess new designed parts in terms of manufacturability and cost, then provide design feedback for NPI design optimization support
7) Team work with R&D and DSUG (Design Standard User Group): to update design standards: after PCM simulations, share findings with DSUG to update Agilent design standards to drive “Design for Supply Chain” to improve Agilent efficiency in design and supply chain
8) Team Capabilities Development: per leadership teams’ expectations to analyze skills needed for PCM team, then figure out the plan to develop team capabilities regarding technology and commercial perspective
9) Procurement strategies development and Process compliance support

Event Booking Center Manager Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area
Identifies new group and transient business to achieve personal and property revenue goals
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Maximizes total hotel revenue by working closely with Rooms and Catering departments
Participates in and practices daily service basics of the brand

Experience Center Manager Resume Examples & Samples

At least seven years in a communications, public relations/public affairs, government relations, sales or marketing role in a corporation, agency or government environment
Excellent verbal and written communication skills; demonstrated ability to operate professionally in both English and Arabic
A proven passion for technology
Strong professional presence and public presentation capabilities, able to be explain complex subject matter to diverse audiences
Excellent interpersonal and customer-service skills
Proficiency with audio/video systems and consumer-level PC-based computer systems
Working knowledge of the internet-based applications, including content management systems and database management tools such as Salesforce.com
Relentless attention to organization and detail, ability to manage multiple priorities and deadlines at one time in a corporate environment
Experience with executive briefing centers or visitor centers is a plus
Must be proficient in a Microsoft Windows/Office environment, particularly Microsoft Outlook

Service Center Manager Resume Examples & Samples

Thorough knowledge of Finance and Accounting with working knowledge of budgets and income statements
Understanding of levers for cost control and cost savings
Exceptional analytical skills, written and oral communication and interpersonal skills
Knowledge and experience in applying lean manufacturing principles
Good computer skills in JD Edwards, Excel, Outlook and PowerPoint
Detail orientated with proven time management skills and the ability to meet deadlines
Background in manufacturing methods, process improvement programs and procedures required
Ability to coach employees through he challenges of the business
Must have strong leadership skills and the ability to inspire employees
Should be commercially focused with strong inventory management

Test Center Manager Resume Examples & Samples

This position is benefit eligible*
Employees must be available to work various shifts between the hours of 7am - 8:30 PM various shifts as scheduled, any day Monday through Friday
Ability to work approximately 3 to 4 Saturdays per month from 7:15 am to 8:00 pm

Finanial Center Manager Resume Examples & Samples

Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics
Ensure all appointments are assigned to the appropriate financial center associate
Service customers using self-service technologies, such as ATMs, online banking or mobile banking

Command Center Manager, WFM Resume Examples & Samples

Monitor intraday performance of call volume and staffing levels across multiple locations, to ensure ongoing service performance is maintained, identifying and responding to periods which require remediation tactics (e.g. adjusting schedules, canceling offline activates, posting extra hours)
Recognize and initiate escalation process for outages and other crisis events, in coordination with ReadyNet Command Center, and initiates appropriate tactics to ensure service levels are maintained
Adjust routing schemes and realign resources to optimize coverage and service based on skill set and priority, across multiple sites
Coordinate with outsourced service providers daily, to ensure staffing performance is meeting or exceeding acceptable standards
Work closely with WFM site leads to ensure cohesive and consistent practices and policies
Act as first-level approver of escalated requests to WFM
Lead daily performance reviews with captive and partner sites
Provide impact analysis for outages, staffing shortages, and other unplanned events
Directs the daily activities and provide coaching and development to WFM staff
3+ years of experience working in Aspect eWFM or IEX TotalView systems in contact center environments may be substituted for a 4 year college degree
3+ years experience in Contact Center Workforce Management position required (WFM analyst, scheduler, etc.)
Demonstrated experience managing scheduling and RTA work in multi-channel global contact center environments including phone, email and chat

George Dickel Visitor Center Manager Resume Examples & Samples

Five plus years’ experience in Sales, People Management, Retail, or related customer service industry, including cash register and cash management experience or combination of education and experience
Intermediate computer skills using Microsoft Word, Excel and Lotus Notes
Demonstrated leadership, organizational and interpersonal skills with an emphasis on planning, budgeting, communication, customer service and decision making
Must be flexible regarding work schedule
Knowledge of TN Whisky preferred, but not required

Command Center Manager Resume Examples & Samples

Bachelor's Degree in an analytical field (mathematics, engineering, finance, industrial engineering, applied economics, accounting, computer science or other related field) or related work experience
2+ years’ experience leading/managing a team. Effective problem solving skills to resolve day to day operational and employee issues
4-6 years of analytics or business intelligence experience
Experience communicating complex topics clearly and effectively to a non-analytical audience
Experience utilizing SQL or other querying technology
Proficient in Microsoft Excel and comfortable in dealing with large amounts of data
Ability to work swiftly and successfully in a dynamic, ambiguous environment
Statistics experience and/or coursework
Contact center experience
Report development experience

Fulfillment Center Manager Resume Examples & Samples

Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery
Analyze and make improvement recommendations to established departmental processes and procedures
Responsible for ensuring that department associates are trained safe work practice
Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale
Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives
Provide for continued on the job training for all FC Associates
Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc)
Conduct semi-annual inventories and report results

Paint Center Manager Resume Examples & Samples

Minimum 10 years' supervisory experience in a manufacturing environment
Must have a strong working knowledge of paint and assembly production processes, BIW facility operations, paint equipment, logistics, and maintenance
Strong knowledge of LEAN manufacturing, manufacturing operation processes, quality systems, throughput, standardization, product/process launch
Ability to effectively lead a diverse workforce, teach, coach and mentor employees to go above and beyond required operational and business objectives
Strong leadership skills with the ability to build and develop the best teams while holding themselves and others accountable
Ability to manage and coordinate complex projects while maintaining simplistic communications to others
Must be able to make tough calls quickly and decisively while maintaining a high level of integrity
Must possess excellent written, presentation, communication and verbal communication skills
Advanced or technical degree
Chemical Engineering degree

Simulation Center Manager Resume Examples & Samples

Coordinates the department's physical resource utilization including space planning, utilization of department resources, and other property maintenance providing project management oversight in the setup and establishment of new laboratories, offices or clinical space
Assists in the development of both long and short term strategic plans for the simulation center and provides quarterly reports on simulation utilization and research activities
Coordinates meetings of stakeholders and follow-up on work plans
In collaboration with the Office of Human Resources, administers human resource activities to include coordinating the recruitment, appointment, credentialing, international visas, promotion and tenure actions and evaluation of educational appointees, staff and faculty. Establishes, develops and implements departmental performance standards taking all actions necessary to assure standards are met
Creates, revises, and maintains a system for organizing all simulation descriptions, including standard operating protocols (SOP's) for each simulation
Develops and maintains a system for tracking center usage, performance data, curriculum completion, and feedback/evaluations
Partners with Information Resources to integrate data and technology platforms into all center activities
Oversees faculty development and train-the-trainer activities
Oversees the regulatory aspects of center activities including compliance with IRB and other institutional requirements
Oversees the collection of data on learning outcomes for simulation exercises and collaborates with faculty and staff on disseminating findings
Oversight of all equipment, warranties, software/modules upgrades, supplies, and appropriate inventory of teaching sessions materials for the simulation center
Oversees and maintains accreditation of the center according to national standards
Creates and maintains center website and other communications
Formulate and update work plans and timelines to ensure work meets the standards for quality and accuracy
May supervise and train simulation team staff
Other Duties: Performs other duties as assigned

Service Center Manager Resume Examples & Samples

Overall ownership of the facility including the management of direct-labor/technicians and support staff , site execution and project management
Ensure compliance with all customer contractual requirements
Effectively interface and manage repair projects as necessary with the sales, commercial, operations, quality, parts and engineering teams
Drive for operational excellence in the key areas of Environmental Health and Safety standards, Quality (Traditional & Lean), delivery of product cycle, ensure cost control and drive overall shop productivity for the site
Provide effective leadership to enhance cost effectiveness and create a lean and highly functioning team, communicate openly across the facility and enable union relations
Help to identify, win and support new manufacturing and services opportunities for the business
Maintain compliance of GE policies, procedures and quality initiatives
Interface with Customers regarding work in progress, service offerings, and other service related activities
Maintain positive and constructive employee relations at all levels of the facility
Drive opportunities for operational growth with existing and new customers
Bachelor's Degree in Engineering or Business Management from an accredited university or college or equivalent experience
Operations / project management / product management experience including technical, administrative, financial and contractual
Strong cross-functional leadership experience
Green Belt or Black Belt Certification (GE Employees Only)
High energy and ability to energize others
High motivation level; self-starter with strong leadership and negotiation skills

Guest Service Center Manager Resume Examples & Samples

Proficient in communicating in the English language, ability to speak a foreign language desired. Ability to handle challenging situations and able to communicate with confidence, respect and humility
With progressive experience in Guest Service Center gained over the last 5 years in a 5 star luxury property, 2 years of which would have been spent as Guest Service Center Manager. Well versed in the local area and able to relate to various cultures and groups
Skilled in leading a diverse team with varying degrees of experience and talents. Able to teach and inspire team members to be their best everyday

Insights Center Manager Resume Examples & Samples

Work with D&A leadership to design and build demonstrations of specific solutions, collaborate with KPMG partners to craft client workshops, and facilitate the client workshops that take place within the center
Engage with C-level executives and KPMG partners throughout the workshop process and as a thought leader, using knowledge to recognize and inform clients on the impact of a hyper-connected world, technology disruption and customer centricity
Understand the possibilities of modern data analytics and technology, and help clients build a vision as to how to draw real value from findings
Collaborate with KPMG partners to plan the layout and agenda of the workshops and clarify outcomes that the client is hoping to achieve
Collaborate with D&A solution owners and digital designers to help shape existing solutions into “Insights Center-ready” solutions and know how to operate them in the center
Guide customers through the use of the Insight Center facility and the features available and offer a good understanding of the entire portfolio of in-house D&A solutions and third-party vendor solutions
Minimum of five years experience in designing and delivering collaborative sessions with clients, including experience facilitating sessions for senior leaders and C-level clients
Bachelor's degree in business studies or a math/science field from an accredited college/university
Well-organized, ability to plan workshops that may run for many days, or even weeks with general knowledge of the sales process, including identification of sales leads / opportunities
Hands-on use of big data analytics applications and experience working with others to help design and configure them for specific business use cases (knowledge of or use of Visualisation such as Tableau and QlikView are a plus)
Ability to work within a matrixed partnership environment and manage and motivate individuals outside of direct reporting lines as well as strong teaming and networking skills
Organizational skills with ability to lead multiple projects, stakeholders, and team members concurrently and effectively manage stakeholder expectations and reporting prior, during and post sessions

Contact Center Manager Resume Examples & Samples

Oversee the daily operations of a contact center team to ensure performance metrics are met
Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures. Provide assistance and updates to staff regarding these policies and procedures. Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
Collaborate with the Department of Health and MAXIMUS staff to ensure open communication, cooperation, and timely issue resolution
Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored
Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
Provide the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
Monitor contact center compliance with ISO standards
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center
Monitors and evaluates performance, writes performance appraisals and provides corrective actions as needed. Responsible for identifying and resolving issues, problems, and concerns with employees
Recommend changes to policies and establishes procedures and assist in the implementation of process improvements when necessary. Provides direction to staff when complaints are escalated to management level
Bachelor's degree from an accredited college or university in a health or social services field or equivalent experience
1-5 years of supervisor/ management experience preferred
Working knowledge of healthcare and call center technology including ACD, IVR and resource management tools preferred
Knowledge of Medicaid managed care and the Children's Health Insurance Program (CHIP), as well as knowledge of New York health care, social service, and geographic and demographic environments preferred
Experience working with culturally and linguistically diverse, and disadvantaged populations
Computer literacy; ability to quickly learn new software programs; excellent organizational, interpersonal, written, and verbal communication skills
Ability to coach, develop, and mentor team members
Work is constantly performed in an office environment

Vision Center Manager Resume Examples & Samples

Administer, support and represent the core corporate values of Respect for the Individual, Service to our Customer and Striving for Excellence
Manage and control the P&L;, claims, shrink, inventory and markdowns
Perform personnel duties including interviewing, scheduling using Customer Service Scheduling (CSS), evaluations, training and coaching with support from the Store Manager
Establish and develop strong working relationships with Division 1 Management and the Professional Services District Manager
Provide training to Vision Centre personnel to ensure their education of lenses, frames and contact lens products. .Responsible for the regular care of the Vision Centre to ensure a proper appearance and hospital clean environment for Staff, Patients, and Doctors
Execute competition surveys, marketing and merchandising plans
Work closely with the Store Manager, District Manager and Optical Buyers to increase Vision Centre sales and ensure Wal-Mart’s merchandising standards are maintained
Supervise, manage, and direct workflow to ensure quality Customer service in the Vision Centre
Review records and reports to determine compliance with Wal-Mart operational expectations
Participate in weekly Store Management meetings
Operate Vision Centre computer, register equipment and other assigned tools
Protect company assets. An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Customer Centered: Actively strives to provide excellent Customer service. Seeks to meet Customer needs and demands. Remains calm and professional when dealing with Customers. Reviews complaints from internal/external Customers and takes action to remedy the complaint. Adaptability: Being open to change (positive or negative) and to considerable variety in the workplace. The extent to which one is comfortable with change, being adaptable and flexible at work. Refers to the tendency to see other perspectives and points of view and to modify behaviour accordingly versus being rigid and preferring things stay the same. Analytical: Analyzing information and using logic to address work or job issues and problems. The degree to which one is able to synthesize a lot of information and to see patterns and relationships in seemingly unrelated data. Refers to the ability to thoroughly gather data, analyze it critically, and solve complex problems. Dependability: Being reliable, responsible, and willing to fulfill obligations. The extent to which one can be counted on to deliver on all promises and be accountable for results, whether good or bad. Refers to the tendency to see things through to completion and behave responsibly. Detail Orientation: Being careful about detail and thorough in completing work tasks. The extent to which one is highly organized, neat, clean, deliberate, and exacting. Refers to the tendency to make plans and execute them precisely, keeping track of a wide variety of details. Leadership: A willingness to lead, take charge, and offer opinions and direction. It refers to the degree to which one is assertive, persuasive, enthusiastic, and willing to take charge. It refers to the ability to commit to inspire others to action and to pursue team goals with vigour and urgency. Optimism: Having a predisposition to experience positive states, such as joy and happiness, and the expectation that one will experience good outcomes in life. Judgment: The degree to which one is able to analyze typical business problems and determine appropriate courses of action. It refers to “street smarts,” or what is often called “common sense,” and to the ability to differentiate between effective and ineffective solutions to common problems. Critical Thinking: The ability to analyze problems, integrate information from a variety of sources, and to think problems through critically, looking at all possibilities. Basic Reading Skills: Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. Verbal Communication Skills: Ability to communicate effectively to maximize accuracy in the delivery of patient care
Job Title:* Vision Center Manager- Trainyards, ON #1031
Req ID:* 736231BR
Canada Walmart Division:* Optical
Canadian Cities:* Ottawa
Store Location:* Industrial Ave And Trainyards Drive

Vision Center Manager Resume Examples & Samples

Job Title:* Vision Center Manager- Peterborough,ON #3071
Req ID:* 750560BR
Canadian Cities:* Peterborough
Store Location:* Chemong Road & Milroy Drive

Contact Center Manager Resume Examples & Samples

Assists with mail sorting and distribution,
Assists with department projects as needed
LI-PK1
2 years prior related work experience required
Proven ability to train and motivate employees
Demonstrated ability and willingness to give candid and meaningful feedback
Solid analytical, critical thinking, problem solving skills and decision-making skills
Ability to be flexible and open minded to change and new ideas
Confidentiality, discretion and tact are paramount
Ability to manage conflict comfortably and effectively
Ability to work in a self-directed manner, and initiating and prioritizing regular work duties and projects
Good communication skills, both written and verbal, with a pleasant and professional communication style
Customer service focus with the ability to be empathetic
Detail oriented, organized, the ability to multi-task, and strong time management skills with the ability to meet deadlines and respond to unexpected requests in a prompt manner
Good computer skills; proficient in PC environment, with basic skills in Excel, Word and Outlook
Ability to use office equipment including fax machine, photocopier, and printer
Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom DRMS does business

Prescription Refill Service Center Manager Resume Examples & Samples

Responsible for maintenance of RxSc, Prescription Refill Service Center budget
Oversee and audit tasks completed by RxSc, Prescription Refill Service Center technicians
Oversee Pharmacy Technicians and ensure compliance with all state and federal laws as well as HCPNV company policies and procedures
Complete prior authorization paperwork as requested by HCPNV clinics
Oversee completion of HCPNV opportunity follow-up as requested
Oversee pharmacy students as scheduled
Supervise and schedule staff technicians
Responsible for all aspects of scheduled drug utilization on site in accordance with State and Federal laws
Others duties as assigned by the Associate VP of Operations or UM Clinical Pharmacist
Review and make recommendations on Rx Refill Protocols as needed
Act as Subject Matter expert for pilot project as well as participate in required tasks during planning and execution of pilot

Licensed Center Manager Resume Examples & Samples

Learn to train staff and oversee the process and documentation of significant incident occurrences in the center
Learn how to review all mail and delegate workload
Learn how to close out (front desk)
Learn to ensure waiting area clean during shift
Learn to help register and discharge all patients manually or by computer daily in an expedient manner

Service Center Manager Resume Examples & Samples

7+ years of relevant experience, preferred
Solid Finance knowledge
Facility Management knowledge

Command Center Manager Resume Examples & Samples

Should have the ability to manage high skill resources with diverse skill set
Ability to set up MIS reporting, planning and scheduling, and the Real-time Management team for the base
Will deliver as a leader for a central support function responsible for team/project organization, site interactions, and other WFM functions
Will liaise with the operations teams, the HR team, and the training teams for hiring and headcount reporting
Will be responsible to drive productivity and efficiency on the operations floor across all processes
Should be comfortable with fast paced environment, attention to detail, innovation, and recommend operational and support improvements

Service Center Manager Resume Examples & Samples

Handle escalations needing management contact and advanced support issues
Monitor, coach, set performance goals, and motivate staff
Bachelor’s degree or equivalent work experience in a related discipline required
5 - 7 years of call center experience working in a customer contact center environment
Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment
Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of PC software
Series 99 (https://www.finra.org/industry/series99)
Strong problem solving and customer service skills necessary. Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment strongly preferred

Test Center Manager Resume Examples & Samples

Ability to work 35-40 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7:15am - 8pm various shifts as scheduled, any day Monday through Friday
Ability to work approximately 2 Saturdays per month from 7:15am to 8pm

Center Manager Resume Examples & Samples

Nursing degree certification required; Cardiovascular-Interventional Radiology (CV-IR) certification preferred
State license and/or fluoroscopic permit to practice radiologic technology if required by state law
Other qualifications and combinations of skills may be considered at discretion of the Regional Operations Director and/or Vice President

Profit Center Manager Resume Examples & Samples

Strategy development and implementation to guarantee the achievement of the targets given from Business Unit. Implement decisions taken and secure the stable and sustainable short & long term development of the PC
Work out, define, implement and support processes in the PC in accordance with the strategy assumed
Work out, define and implement PC organization to assist the processes and the strategy and ensure capable management succession
Guarantee a healthy and safe working condition for the staff and secure respect and dignity for each individual life and ensure environment responsibility in PC

Contact Center Manager Resume Examples & Samples

Directs the overall service related activities for the team’s customer service function. Supports the company's customer experience and operations strategies
Lead People Initiatives with Human Resources including compensation planning, performance management, staffing, employee relations, employee recruitment, training, teaming and employee development
Interfaces with other service functions and business units (e.g. sales, account management, technology) accordingly
Directs workforce management execution to optimize operational efficiencies while not compromising the customer experience
Executes technology enhancements to improve operational efficiency, enhance the customer experience, and respond to customer requests
Manages external and internal service compliance; identify risk/compliance opportunities; supports assessment and mitigation of identified risks; responsible to corporate risk and other compliance functions
Continuously identify, analyze, and drive service expense opportunities by employer group and by account; deliver short and long term savings to the company and customers by enhancing the service experience; influence others to consider the customer's service expense opportunities
10+ years progressively responsible experience in service operations, specifically with running a larger Call Center, required
6+ years in people management highly preferred
Bachelor's Degree highly preferred; advanced degree a plus
Experience leading in a Customer Centric culture. Strong customer service orientation
Experience with Net Promoter Score (NPS) preferred and a proven history of improving an operation’s overall effectiveness and efficiency while improving the customer experience
Strong operational orientation and competence. Demonstrated influential leadership in/with a highly matrixed operations organization
Proven results in leading an organization and peers through changing business and/or operations priorities
Excellent leadership and management capability, specifically related to proactive succession management and performance management within the team
Ability to motivate, inspire and rally a team around a common vision

Service Center Manager Resume Examples & Samples

Maximize routing schedules for technicians
Groom technicians for career advancement
Learn new methods and technologies for pest control

Center Manager Resume Examples & Samples

Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals
Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
Operates the center and manages employees and operations to the highest standard of ethics and integrity
Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency
Directs and manages employees
Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements
Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes
Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
Provides strategic direction and planning
Acts as a mentor to assigned team, other center staff and other centers
Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion
Accountable to insure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards
Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed
Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately
Submit timely and accurate reports on a daily/weekly basis or as requested
Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors
Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure
Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action
Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action
Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises
Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence
Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field
Typically requires a minimum of 3 years of related experience in clinical or general business experience
Supervisory experience preferred but not required
Prior management experience, preferably supervising a group of 20 or more employees

Center Manager Resume Examples & Samples

1 Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records
2 Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain Center’s operational records
3 Monitor donor retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans, as required
4 Ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties
5 Responsible for all aspects of financial oversight to include: setting annual budget, ensuring center meets monthly financial targets and on-going cash management objectives, and adhering to cash management, financial reporting and other financial responsibilities
6 Responsible for overall center quality compliance by ensuring the business is inspection ready at all times and meetings with QA to include but not limited to regulatory and customer requirements to ensure the purity and efficacy of the plasma and the safety of donors and employees. Communicate any quality concerns or issues to Associate Director of Operations and Quality
7 Develop and foster a center philosophy continuous improvement and support company values. Collect and analyzes data to maintain and improve center quality, efficiency and profitability. Implement effective correction action plans when appropriate
8 Collaborate with quality to ensure center complies with company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees
9 Participate during all audits with quality personnel and Quality team to develop effective corrective action plans to address any areas of deficiency noted during audits
10 Follow all HSE and OSHA policies and procedures. Ensures the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements
11 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available as needed. May conduct routine internal procedures and documentation audits
12 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times
13 Conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance
14 Ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns
15 Monitor all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness
16 Represent the Company and center in the community and with other business, local publications and vendors
17 Maintain confidentiality of all personnel, donor and center information
18 Perform other duties, as assigned, to support business needs
Minimum 2 years supervisory or leadership experience responsible for overseeing the activities of others required OR
Completion of CSL Plasma Leadership Development program

Wilderness Access Center Manager Resume Examples & Samples

Manage the lost and found program per NPS guidelines
Train and supervise staff in meeting the needs of customers accessing the shuttle operation
Other duties as assigned by the Transportation Operations Manager
Associate Degree or Bachelor’s Degree in hospitality field preferred
A strong knowledge of personal computers is essential
Commitment to the mission of the conference center

BIW Center Manager Resume Examples & Samples

Bachelors' degree in Engineering or related technical field
8 years operational experience in a manufacturing environment
Ability to teach, coach and mentor employees to achieve required objectives through WCM implementation
Strong written and verbal communication, planning and coordination skills
Knowledge of all paint related systems, processes and automation
Ability to work well with all levels of management and union employees
Advanced degree preferred in Engineering or related technical field

Service Center Manager Resume Examples & Samples

Provide coaching, technical training, monitor colleague progress, and conduct performance evaluations with other members of the leadership team
Continually analyze the business strategy of the District, set the goals, and develop the strategies to move the District forward
Directly supervise technicians and office staff in the service center
Develop and implement initiatives with the Regional Support team that includes Regional Sales Manager, Technical Trainer, and Administrative Trainer
Ability to speak, write, read and comprehend, insecticide, and other pesticide labels, and training materials printed in English
Use application equipment; power hoses, power tools etc
Work outside and inside buildings, and tolerate a variety of environmental conditions, including seasonal weather, damp and/or dusty locations
Proven leadership and management skills
Responsibility for running a business or business unit
Possess a valid driver’s license with a driving record that meets company criteria
Participate in a rotating on-call schedule for off-hours and weekends

Assistant Center Manager Resume Examples & Samples

1 In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records
2 Independently determine center labor usage to meet business needs. Support meeting the established center production goals
3 In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records
4 Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed
5 In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties
6 In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records
7 In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities
8 In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate
9 In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees
10 In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits
11 Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements
12 In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits
13 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times
14 In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance
15 In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns
16 In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness
17 In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors
18 Maintain confidentiality of all personnel, donor and center information
19 Perform other job-related duties as assigned
Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR

Contact Center Manager Resume Examples & Samples

Supervise Operations Supervisors (as determined by the Directors of Operations). Serve as a supervisor, write performance reviews, and address personnel issues. Mentor operations supervisors to grow their supervisory skills. Ensure they attend appropriate Covance, CMA, ITC, and client-specific training programs
Mentor operations supervisors. Serve as a coach for improving skills related to people management, operational strategy and issue resolution
Manage temporary staff recruitment and agency relationships. Manage the need for temps, review resumes, conduct phone screens. Meet with temp agencies on a regular basis to assess temporary candidates and skill sets required
Coordinate resources for systems testing as needed by Business Solutions group
Coordinate analytical output needs for programs
Coordinate with Operations Support to ensure tools are accurately and effectively supporting ITC programs
Assist with all duties assigned to Operations Supervisors that are not listed here
With High School diploma – must have 10 or more years of health care or customer service work experience
Minimum 6 years’ relevant experience, with at least three years of supervisory experience, and strong knowledge base in our business or similar industry
Is credentialed or possesses relevant work experience to conduct insurance verification research, facilitate the prior authorization process, provide claim support services, and give presentations
Excellent customer service orientation and commitment to quality customer interactions
Strong verbal and written communication skills, strong presentation skills, knowledge of business protocol, time management and organizational skills
Proven leadership ability. Strong coaching and mentoring skills
Demonstrated problem solving and decision making skills with the ability to “think on his/her feet” and suggest alternatives and solutions
Siebel knowledge strongly preferred
Ability to coordinate multiple assignments simultaneously; strong organizational skills
Very strong understanding of CMA operations and systems navigation

Magic Center Manager Resume Examples & Samples

Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions
Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed
Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
Manage and provide direction for day-to-day operation and administration of all components of Business Center
Ensure stationery supplies are maintained to standard, ordering in advance when required
Forecast future business trends on a monthly basis
Develop and implement action plans to improve strengths, overcome weaknesses and capture opportunities
Complete regular market surveys of competitor's products

Infusion Center Manager, Auburn / Davis Resume Examples & Samples

Infusion Centers and/ or Oncology clinics experience within the last five years is preferred
Successful management experience in a highly productive leadership role is required
Mastery in leading multiple levels of personnel in a multi-complex, dynamic environment is
Demonstrates experience utilizing effective interpersonal communication, supervisory, organizational, and priority-setting skills
Demonstrates ability to plan, organize, and implement a patient focused program in multiple healthcare settings
Utilization of Critical thinking skills, analytical and written communication skills necessary in order to supervise staff, develop educational programs, policies and procedures, quality improvement activities, evaluate clinical and financial outcomes and make recommendations for and assist in implementing aspects of improved patient care
Knowledge of Infusion Center oncology and non-oncology clinical practices and skills to handle multiple level complex patient care issues
Proficiency in performing clinical skills as outlined in the RN job description
Must demonstrate the knowledge and interpersonal skills necessary to tactfully direct the efforts of diverse health professionals to meet patients’ needs
Qualifications include proven successful experience with physician relations, marketing opportunities, supervision, personnel management, clinical and non-clinical operations, project planning, operating budget preparation and management within a complex environment
Knowledge and understanding of Regulatory guidelines, The Joint Commission standards, American College of Surgeons standards, California Department of Public Health, CMS requirements, and Collective Bargaining Agreements
Basic computer, word processing, spreadsheets, written and verbal communications, including presentations
Uses leadership and supervisory skills to oversee the patient/ family experience,
Conceptual, analytical, and problem solving skills in a complex environment are required
Tact, diplomacy, and ability to work with individuals in all levels of hospital and medical
Ability to safely move patients and related medical equipment and devices individually or as
Work environment includes frequent interruptions
Must be available to flex hours in accordance with department needs, including, but no

Fulfillment Center Manager Resume Examples & Samples

Oversee all facets of the operation to ensure products get properly picked, packaged, and shipped out to customers for timely delivery
Develop and achieve the performance goals and objectives by department and facility wide
Develop productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met
Act as a change agent by analyzing and making improvement recommendations to established departmental processes and procedures
Ensure that associates are trained on safe work practices; ensure that those safe work practices are followed to support a safe work environment
Drive continuous improvement in accuracy and customer service and quality levels
Develop staff to be capable of coaching, counseling and motivating associates to attain optimum performance, productivity levels, and associate morale
Conduct timely and valuable performance reviews
Plan and provide for continued on the job training for all FC Associates
Ensure that all Company and HR policies and practices are communicated to associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, Wage Review Analysis, etc)
Enforce conformity with all governmental guidelines, state and local laws
Evaluate and develop operational policies and procedures to ensure excellence in customer service levels through the most efficient and effective processing of delivery orders, control of damages, errors and mispicks
Work with other Staples departments including HUBs, MIS, Call Centers, Stores, outside carriers, LP, etc
Analyze projected sales/deliveries and plan for adequate staffing and equipment
Monitor facility technical needs are adequately and maintain equipment to ensure operational readiness
Responsible for expense budget; work with Regional VP to operate within expense guidelines; report expenses in an accurate and timely manner; recommend and cost justify Capital expenses
Communicate with other Staples Teams including Transportation, Industrial Engineering, and Inventory Management regularly to improve processes and services levels; evaluate areas of special need and react accordingly in order to satisfy customers
Monitor in-stock position and react to inventory needs to ensure delivery standards are met; develop and maintain inventory/security controls to prevent shrinkage and shortages; conduct semi-annual inventories and report results
Act as a Corporate Citizen, representing the FC and Staples in a positive and professional manner
Responsible for customer facing, giving tours, and acting as point person for the FC to guests and visitors

Service Center Manager Resume Examples & Samples

Lead the group of service center specialists and agents in the call center environment
Manage the daily customer service center team workload based on all required processes in the team as: incoming calls demand, job tickets queue, dispatch, Field Modifications and Preventive maintenance booking. Ensure job tickets are handled in accordance with the Call Handling Process (randomly review job tickets in the database and arrange remote and side by side call auditing)
Ensure the alerts are kept to a minimum, with an accurate status of each job recorded in the database. Ensure preventative maintenance scheduling is carried out spreading the workload appropriately amongst the engineers optimizing site ownerships. Take calls only in emergency cases (team understaffed or call peak times)
Develop Team Members by monitoring: effectiveness, attitude (attendance, time keeping and appearance), call quality (remote and side by side call auditing) and job knowledge (tests). Set with Director of Services assistance clear personal development plans and targets/goals to work towards to for each team member. Arrange to coach new team members and assess them till ready to take calls
Serve as the primary facilitator to drive efficient and customer-centric processes and service for our customer base
Quality – Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented processes. Promptly escalate. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines
Previous experience leading teams by preference in similar environement
Demonstrated analytical thinking and problem solving ability
Tenacity and creativity in handling customer issues
Good knowledge of Dutch, French and English

Service Center Manager Resume Examples & Samples

Managing internal service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive individual and team goals
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
Hiring, training, and developing service center personnel
Assisting account managers in the identification, acquisition, and retention of customers
Managing inventory, receivables, expenses, and profit/loss accounting
Reviewing and completing monthly reports as well as overseeing petty cash balancing
Ensuring that customer relations are maintained at a high level
Utilizing key metrics to evaluate and recommend best practices for operations
Managing vendor relationships
Creating a positive, dynamic, and fun work environment
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
Solid understanding of financial and accounting concepts
Computer proficiency and the ability to quickly learn our ordering system
Industrial sales / distribution experience, preferred
Service center experience, preferred
ERP / SAP experience, a plus

Service Center Manager Resume Examples & Samples

Directs the management of multiple projects: develop project plans and timelines, make staffing decisions, identify and overcome obstacles
Forecast capacity restrictions, revenue and profitability across all projects
Provides leadership and direction, and attends key client meetings, coaches and mentors employees
Responsible for positively meeting or exceeding project metrics including margin, delivery time frame, revenue, customer satisfaction and cost
Establish reporting criteria and analyzes project reports to evaluate program effectiveness budgetary needs
Ensures coverage of all areas of expertise necessary to support and grow the business within area of responsibility. Creates and maintains staffing plan to support the current and future work demands, and project deliverables
Initiates and implements new methodologies, processes and procedures that will support company long and short term goals
Other task may fall within expertise and knowledge as assigned by management
Manages product inventory levels
Within the scope of the job requirements, will be required to adhere and comply with state and federal law, the Company API Quality Program and procedures, Company policies and Safety and Environmental Regulations
Working knowledge with computer software to include, but not limited to Microsoft Outlook, Microsoft Excel and Microsoft Word a plus
Working knowledge and application of API and other applicable manufacturing standards and regulations preferred
Proven leadership demonstration to effectively orchestrate human resources and training functions preferred
3-5 years of oilfield experience
5+ years of experience in management.(i.e. JohnSmithResume.pdf or JohnSmithResume.doc)

Service Center Manager Resume Examples & Samples

Courteously and promptly processes customer service transactions and handle more difficult customer service issues including complaints
Product samples are maintained on-hand and delivered in a timely manner to meet the customer’s needs
Provides technical assistance to customers in determining product problems and answering questions about performance of products
Support outside sales personnel
Mixing and matching paint colors with minimal errors
Purchasing and Inventory Control of Sundry products
Ensures adequate stock of all products needed to fill orders
Monitors overall inventory and reacts to overstocked or discontinued products - to increase inventory efficiency
Receives & Stocks inventory, ensuring all product is checked in per procedure and necessary shortages or overages are forwarded for correction
Maintains store files and reference/technical manuals
Supervise Inside Personnel
Provides direct supervision (i.e., decisions regarding hiring and termination, provides training, work direction and discipline, conducts performance reviews and makes salary recommendations for all Service Center employees)
Delegates and follows up on work assignments
Conducts department meetings as needed
Communicates, clarifies, and enforces company policies and procedures to employees
Housekeeping
Store is maintained in a clean, organized and safe environment
Performs other duties as apparent or assigned
Ensures that all employees have completed company training programs currently in place
Attend and participate in division meetings and training programs
High school diploma required, Associates Degree preferred
2-3 years’ work experience as an Assistant Manager or Manager of a Paint or Supply store
Experience with tinting and/or color matching. Industrial paints/tinting experience, preferred
Ability to process information and merchandise thru computer system and POS
Must have and maintain valid drivers' license
Ability to lift and carry 70 pounds numerous times daily
Must have an understanding of ISO Quality System
Ability to perform basic mathematical functions, such as addition and subtraction with and without a calculator
Must be able to read, write, and understand English
Must have good communication and leadership skills
Must be willing and able to work different shifts as well as occasional weekends to meet customer requirements
Ability to stand long periods of time

Contact Center Manager Resume Examples & Samples

Leads a team of Front Line Managers and Staff (total span of control 100+), across the Phoenix, AZ site and virtual Work at Home within a 24 x 7 operation
Collaborates with peers to guide the Medical Customer Service Centers towards operating as a unified team
Acts as a change leader, exhibiting managerial courage, delivering transparent and accurate messages to leadership and staff, and driving operational improvement efforts that positively impact customer centricity, accuracy, and efficiency
Focus on improving Net Promoter Score (NPS) through coaching, guidance and identification/execution of operational improvement opportunities. Collaborate with Quality and Coaching to improve overall audit performance on customer surveys
Demonstrated ability to utilize a Management Operating System (MOS) to set expectations, track and trend results, and root cause opportunities. Partnership skills to take the MOS findings and work across the team and matrix organizations remove barriers for individuals, the team, and beyond
Partner with the Command Center and Capacity teams to ensure service goals and objectives are achieved while managing expenses and meeting or exceeding the budget each month
Leads People Initiatives with Human Resources including compensation planning, performance management, staffing, employee relations, employee recruitment, training, teaming and employee development
Develop direct reports through coaching, delegation and guidance to master current roles and expand their influence for more responsibility or another Cigna role
Ensure internal and external compliance needs are met
Accountable for operational budget achievement and expense control
Promote teamwork to ensure a professional, service-oriented work environment
10+ years of progressive operations management experience specific to claims or customer service management required; experience managing managers highly preferred
Contact center management and Healthcare industry knowledge is preferred
Bachelor's degree highly preferred; Master’s degree a plus
Strong situational analysis, critical thinking, problem solving and decision making abilities required
Strong communication skills, both written and verbal required
Demonstrated virtual leadership and influencing skills required

Asst Service Center Manager Resume Examples & Samples

Selects, trains, and develops an effective and efficient staff
Makes every reasonable effort to select, train and develop qualified minorities and women in support of the Company's Affirmative Action Program
Establishes and communicates performance standards and objectives, conducts performance appraisals
Recommends/approves salary adjustments, promotions, transfers and dismissals
Manages and monitors new and pending claim volume to ensure proper staffing levels
Monitors operations, productivity reports and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
Counsels team members on educational and job opportunities which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings
Administers all policies and procedures, communicates to staff, interprets as necessary, and ensures compliance
Develops subordinate managers and/or supervisors, particularly in the management techniques of planning, organizing, leading and controlling through continued coaching and feedback on performance
Provides guidance to claim supervisors to ensure proper investigation and timely equitable disposition of claims
Approves reserve recommendations, establishes reserves and makes recommendations on reserves exceeding authority; analyzes and reviews, on a continual basis, the reserve adequacy of a sampling of open claim files to ensure exposure is properly reflected
Analyzes files on a periodic basis to determine accuracy and completeness and to maintain control of quality of work
Ensures that Performance Reviews are conducted in accordance with corporate guidelines; reviews Performance results and develops actions plans to resolve identified areas of improvement
Provides quality service to clients and carriers and ensures that claim personnel are knowledgeable on client special handling instructions and carrier requirements
Participates in sales presentations and meetings with current accounts in support of corporate revenue objectives
Investigates local conditions which might affect claim handling and keeps senior claim management adequately informed
Assures all security procedures pertaining to client, carrier and company funds and property are strictly adhered to
Develops a thorough understanding of the claim adjudication system(s) and organizes workflow to provide for maximum productivity
Monitors workplace and work practices to ensure safe office conditions, and makes recommendations and/or changes as necessary
Keeps senior claim management informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to manager for direction

Service Center Manager Resume Examples & Samples

Staffing and performance management
Recruiting and retention of CSRs
Client satisfaction
Meeting performance metrics
Manage ongoing client relationship, requirements and resolve escalated client issues as needed
Provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies
Perform ongoing feedback, reviews and participate in other people management activities
Assist associates with career development
Foster teamwork, positive morale, open communication and “make this a great place to work”
Set goals and drive consistency of team methodology, process and deliverables. Measure progress against objectives
Ensure that standardized work processes, tools, and methodologies are being used to improve quality and profitability
Implement standardized work processes, tools, and methodologies within the group to improve quality and profitability
Balance workload and maximize utilization for the group
Resolve team/resource issues or elevate to service center leadership as needed
Develop domain knowledge for HR technologies to consult with pension clients and translate the requirements into call center system functionality
Provide direct management to team members. Train, mentor and develop associates in the Service Center

100

Assistant Member Contact Center Manager Resume Examples & Samples

Responsible for assisting with managing the daily operations of the Member Contact Center
Consistently monitor staff performance through call calibrations, identify staff training needs and develop plan to provide necessary training
Train Solution Center personnel, prepare work schedules, and monitor performance
Monitor office operations to ensure that service and information security procedures are followed, and that appropriate steps are taken to correct risk situations
Identify cross-sell opportunities to generate additional business. Coach staff to recognize opportunities to cross-sell
Monitor and report to manager regarding daily metrics, service quality, and training opportunities
Evaluate all staff activities to ensure they are in compliance with established credit union policies, procedures and objectives. Recommend changes and solutions to manager
Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
Ability to manage, direct and motivate staff to produce the desired service results
Ability to organize, prioritize and respond simultaneously to multiple tasks and requests
Ability to promote and participate in a cohesive team environment

101

Center Manager Resume Examples & Samples

Manage, coach and provide performance evaluations for the program staff, including Activity Leaders, Local ESL Teachers and Senior Staff Managers
Ensure the Course Center is set-up (branding, stock, etc.) prior to student and staff arrivals
Plan and coordinate student arrivals and departures as well as special events such as orientations and graduation ceremonies
Liaise on a day-to-day basis with the Host Family Program Manager to address host family issues as they arise
Oversee program budget and payroll, and ensure the Center’s paperwork is up-to-date
Ensure EF signage and branding on campus fits branding specifications
Be available to work late nights for some events, such as host family evenings, arrivals and departures, and also to assist with emergency situations should they arrive

102

Center Manager Resume Examples & Samples

The Center Director should follow the regulations of the local government and procedures of EF franchise operation to increase the value the organization and human capital
Marketing - Plan and executive school marketing activities to build, maintain and promote the EF English First and name in the local market, attract potential customers for telephone and visits, sales and re-sales
Operations - Work with the Director of Studies to implement the Operations Manual and to ensure teaching quality continually improves
Finance and Accounting - Ensure accounting tasks are carried out effectively and clearly; create annual budget, arrange the payment of reasonable expenses according to budget and approved guidelines
Logistics - Ensure that all departments have timely and effective logistics support

103

General Center Manager Resume Examples & Samples

Sales - Supervise the senior course consultant and the sales team to improve the sales process, monitor the sales team and meet budgeted sales targets
Recruiting and Training - Be in charge of staff employment, ensure all staff receive appropriate training and participate in evaluations of both Chinese and foreign staff
Technology and Systems - Make sure IT and computer equipment meets the English First standard. Ensure that all relevant information is registered in properly in the production system

104

Assistant Serv Center Manager Resume Examples & Samples

Maintain the overall culture, productivity, responsiveness and profitability of the Service Center
Implement and maintain PSD processes and procedures for controlling inventories, materials, facilities, equipment, monies, expenditures, billing and all other items as they relate to the operation of the center
Achieve results for the service center in the areas of sales, profitability, and inventory goals
Develop and execute strategic plans by effectively utilizing marketing programs, leveraging field resources, distributor and end user product training, outside sales work-with’s and end user conversions
Communicate opportunities, issues, trends to management and marketing
Effectively manage Travel and Expense Budgets and overall P&L budgets for the Center

105

Contact Center Manager Resume Examples & Samples

Manages team of Telephony Network Analysts that design solutions aligned with Next Generation Contact Center technologies and ensures system, technical and product architectures are aligned with business objectives
Oversees the development, implementation and execution of project plans; ensures scope and schedule are established for projects and assignments
Works with customers and technical staff to ensure service level agreements are met, problems are resolved in a timely manner, application enhancements are completed and process and technical improvements are identified and implemented to improve overall operational efficiency
Hires and manages individual contributors; coaches and counsels team members. Defines individual performance objectives and development plans and ensures alignment with organizational objectives. Appraises and evaluates team and individual performance and makes compensation recommendations. Facilitates or provides mentoring experiences
Responsible for unit's workforce and talent management plans, including skills forecasting, staff development, training and succession planning
May establishes financial plan for the application, portfolio or overall unit and manages to plan
Initiates and fosters collaborative partnerships with current and potential clients, IT and business managers, vendors and IT executives; develops relationships that support increasing efficiency and effectiveness
May lead efforts to evaluate, select and implement new technologies to enhance application, until or portfolio
Participates in the development of business and/or IT vision, strategies, critical success factors and operating plans for application, unit or portfolio
Bachelors or Master’s Degree in technical or business discipline or related experience required
At least five years and typically eight or more years of experience with 3 years in a leadership role preferred
Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to work effectively with clients, IT management and staff
Requires strong negotiation, facilitation and consensus building skills; In-depth knowledge of project planning methodologies and tools and IT standards and guidelines; knowledge of management concepts, practices and techniques
In-depth knowledge of IT concepts, strategies, and methodologies; thorough knowledge of business functions and operations, objectives and strategies
Working Knowledge of Avaya Contact Center Products including Communication Manager, Aura Messaging, CMS, Orchestration Designer, Experience Portal etc
AT&T Toll Free Network Routing
Experience in Agile Development Framework
Experience with Lean Principles

106

Global Incident Command Center Manager Resume Examples & Samples

Global Operating Consistency
Functional roles & Services
Turn overs, post mortem, comms, etc…
Room Management
Tooling and overall utilizing of the room & monitoring wall
Room readiness & status of equipment
Seating allocations, room access, tour approvals, etc…
Improvement and Optimization
Awareness of all incidents managed within the room
What worked and didn’t work
Monitoring Wall, how it’s used and improved
Partnership across all LOB’s functioning with the command center
Enterprise Incident Coordination & Compliance
Bachelor Degree in Information Technology or related field
Minimum 15 years of Technology Management work experience
Experience in a technology Incident and/or Command Center Management a must
Prior experience managing incidents through all phases. Including experience with

107

Service Center Manager Resume Examples & Samples

Provides day-to-day and strategic management for shop operations
Works with customer service group to determine accurate labor and materials counts for active and prospective shop quotes. Works with shop operations team to ensure work performed meets established parameters
Schedules shop production work
Ensures shop work meets required quality control or other internal/external standards (for example, EASA standards). Works with shop employees and other internal or external groups to resolve issues
Assists in customer service and sales development initiatives to maintain existing business, and promote/solicit new opportunities
Supports and drives LEAN/Process Improvement processes for all facilities. Serves as change-management champion for new and ongoing initiatives
Requisitions tools and shop equipment, including needed services ore repairs. Works with the Quality team to ensure materials and services are provided within spec
Ensures safety of shop operations; complies with all safety and company policies governing EHS. Ensures associates have training and required PPE for their roles
As a manager, coordinates with other leadership and OA on performance appraisals and disciplinary actions as needed
Performs other skilled or non-skilled duties as needed

108

Service Center Manager Resume Examples & Samples

Provides Safety leadership through daily safety meetings to promote employee ownership and accountability
Manages Service Center (operations, admin, safety, sales, etc.)
Responsible for supervising and training inside sales and operations team
Responsible for Service Center housekeeping, security and compliance reporting
Deals directly with corporate office on matters that concern day to day Service Center functions
Oversees EDU / HR and safety compliance training for Service Center staff
Provides coaching and feedback to Service Center staff and assist in developing succession plans
Promotes teamwork with Service Center teams and Regional Service Center
Communicates regularly with vendors to establish and maintain strong relationships
Ensures that all company policies and procedures are followed
Promptly communicates all vital Service Center specific information to Regional Service Center management
Maintains ample levels of inventory to meet service expectations of all Allied customers
Maintains a working knowledge of Allied’s benefits and policies
Insures adherence to DOT Regulations
Completes all Workers Compensation and Accident reporting
Understands and utilizes the Trend system
Performs performance appraisals for all direct reports
Leadership, organizational, customer Service and time management skills
Knowledge of building material business
Able to build and maintain relationships with customers, vendors, and employees
Ability to work well with people
Ability to prioritize many tasks
Ability to delegate tasks
Effective negotiator
Managerial Experience
Experience in the building products industry

109

Contact Center Manager Resume Examples & Samples

Attract, hire develop, and retain the talented people needed to move to next level the DHL customer experience
Leverage our internal network by collaborating with colleagues in other departments and with functional leaders to provide excellent levels of customer service processes
Analyze and make recommendations based on volume trends and other factors for forecasting future customer service needs, including staffing and capacity
Actively drive Center of Excellence every day and ensure the Customer Service team meets or exceeds their targets on daily basis
Meet or exceed key performance metrics, including a drive of the Continuous improvement culture through using First Choice tools (GEMBA, Performance Dialog etc.)
Motivate and enable your enthusiastic Customer Service team to have their best day every day
Expert Leadership
Knowledge in call center dynamics
Work under pressure
Bachelor of Science/Bachelor of Arts or equivalent
Master or Postgraduate studies desirable
8+ years management in a customer-driven business

110

Licensed Center Manager Resume Examples & Samples

Meet with Medical Director (MD) and Associate Medical Director (AMD) regularly to ensure clinic runs smooth and efficient
Conducts a portion of the new hire nurse training
Gives feedback and warnings to staff as appropriate or needed
Works open shifts in lab (if a multi-tech) or nurse area if open

111

Center Manager Resume Examples & Samples

Manage a staff of approximately 17 employees and direct all staff activities including, coordinating schedules and breaks, providing training and guidance, reviewing and approving bi-weekly time cards, conducting performance evaluations, etc
Provide ongoing training to staff to ensure that productivity and knowledge of the overall process are maintained and improved
Oversee the use and maintenance of the equipment and facilities
Oversee attending physicians

112

Command Center Manager Resume Examples & Samples

Provides on-going oversight of all key metrics targeting specific schedule level adherences
Identifies opportunities for improvement and works with teams to develop and implement creative solutions to schedule level adherences related concerns
Provides coaching, leadership, and education about incident management to technology associates
Provides cradle to grave oversight of systems incidents
Provides near immediate response and resolution of systems failures
Leads multi-skilled teams towards rapid resolution of critical incidents
Serves as the calming voice of authority during the restoration of critical incidents
Coordinates all communication regarding critical systems incidents towards a broad audience consisting of technology and business associates
Provides ad-hoc communications in clear and concise terms appropriate for audience
Discuss complex technical issues in simple and clear terms
Lead formal update sessions with senior leadership
Conducts formal one on one performance review as well as quarterly reviews with associates
Ensures that associates are provided with appropriate training, skill enhancement, personal development and career advancement opportunities

113

Service Center Manager Resume Examples & Samples

Running successful service center overall according to costs and profits
Understanding and adhering to both State and Federal laws in order to ensure compliance with corporate Human Resource, Legal and Environmental compliance
Mentoring your team of employees to foster a collaborative work environment
Maintaining a clean workspace that invites customers and provides comfort for them to return
Developing local marketing programs to increase service center awareness
Conduct training sessions (utilizing the Super Pro Training System) for service center employees and technicians
Ensuring employees adhere to VIOC policies and procedures
Scheduling staff, ordering service center inventory and managing day-to-day obstacles
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling procedures including cashier accountability and deposit control
Knowledge of facility and safety control policies and practices
Associate degree or equivalent is required
3+ years of experience in a restaurant, retail or service center

114

Center Manager Resume Examples & Samples

8 years’ experience in managing a fast growing retail or service / guest experience business
High English proficiency
#LI-YOW

115

Service Center Manager Resume Examples & Samples

Bachelor's Degree in Engineering or Business Management from an accredited university or college (OR GED with 8 years of operations experience including technical or management experience)
Plant operation and manufacturing experience is preferred, specifically working with large equipment and heavy fabrication equipment and processes
Understanding of technical and commercial contracts a plus, experience working in a Repair Services environment
Knowledge of GE financial processes or other high financial acumen

116

Fulfillment Center Manager Resume Examples & Samples

Direct and supervise the operations of the Fulfillment Center. Design and implement the facility plan to optimize cost, quality, and safety. Ensure the F.C. staffing and resources provide prompt, accurate, high quality delivery of product
Communicates the facility goals for cost, quality, and safety to the staff, which includes department managers, supervisors, warehouse and office personnel. Using extensive knowledge of distribution operations and organizational expertise, develops the understanding and capabilities of the team to accomplish these goals
Monitors the daily performance of all warehouse activities (Receiving, Order Filling, Shipping, Inventory Control, Equipment, Housekeeping and Maintenance). Guides the staff in developing action plans to remedy operational deficiencies in all departments
Coordinates, directly or through Team Leaders, all staffing functions (recruiting, hiring, assignment of duties, training, personnel development and performance reviews, salary administration, promotions and transfers, and disciplinary action including termination)
Reports all performance measures as required by the Region Manager, Director of Distribution, and other General Office functions
Ensures compliance with Federal, State, and Local laws, including EEO, AAP, and OSHA. Ensures compliance with all Company personnel policies
Acquires and maintains information on distribution industry changes to remain knowledgeable of the most current distribution methods available
Supports the company goals for continuous improvement and "Total Quality Management". Provides guidance to the departmental TQM teams and facilitates special project teams as required. Develops an organizational culture characterized by open communication, cooperation and trust
5-10 years in distribution operations or equivalent experience required

117

Contact Center Manager Resume Examples & Samples

Lead the formalization of the L3 WESCAM contact center
Review and implement new call center policies and procedures as applicable
Establishment, management and communication of contact center performance metrics in real time
Establishment and management of response protocols for customer engagement
Ensuring customer satisfaction levels are maintained through provision of responsive services
Identification and execution of strategies to resolve customer issues both internally and externally to ensure timely and effective support and customer satisfaction
Provision of leadership to contact center staff
Liaison with other functional groups to ensure organizational responses are provided to customer issues
Identification and management of call center infrastructure
Responsible to ensure the review and completion, of all the administrative repair data / information and ensure its integrity is maintained for daily and future analysis
Liaison with the In-Service Account Managers and Customer Service Group Management to ensure organizational responses are provided to customer issues
Ensure the staff is accountable, capable and proficient in managing issues to closure in a way the support the achievement of performance goals
Manage personnel to plan and coordinate 24 / 7 / 365 after hours support
Establishment and management of response and escalation protocols for customer engagement
Responsibility for input on development and management of an annual cost and capital budget
Establishment of individual target performance levels required to achieve the overall Customer service goals
Measurement and reporting of contact center performance against established targets
Conduct root cause and implement corrective actions related to the achievement of performance targets in an AS 9100 quality environment
Demonstrated leadership ability in a non-traditional contact center environment
Experience with export and customs compliance with knowledge in ITAR and controlled goods is preferred
Ability to work in a diverse environment across multiple organizations to complete targets
Ability to travel and work in an international multi-site environment
Second Language an asset but not required
Post-Secondary Degree / Diploma in Business Administration or equivalent work experience
10 years leadership Experience in a non-traditional contact center environment
A proven record in the successful implementation of contact center policies and infrastructure
Experience in working in an international business environment
Previous exposure to working within the military and aerospace environment is an asset

118

Watson Experience Center Manager Resume Examples & Samples

Build and optimize a process and system to manage the complete end to end client experience for Watson clients and partners. This is a high profile, client-facing position, where you will manage a team to plan, consult, negotiate, organize, present and facilitate interactive Watson client experiences for qualified sales opportunities. The center team will deliver hundreds of experiences every year while maintaining extraordinarily high levels of service and quality. This position requires relationship building skills and diplomatic sensitivity for international and multicultural ways of doing business globally. The expected results are: high customer satisfaction,improved business relationships for IBM, and sales acceleration
Qualify visits, schedule, plan, and coordinate logistics and delivery of hundreds of visits per year
Manage the center team and daily center operations, proactively identify any issues and problems that need immediate focus and resolution. Leverage key resources across IBM to resolve issues quickly
Manage technology and system upgrade projects, coordinate across multiple teams delivering various live integrated systems for such projects
Operate, maintain and evolve the advanced technology infrastructure to ensure 99% level of availability
Manage contracts with software and hardware vendors
Curation of client experiences and execution of process for continuous improvement (in both quantity and quality of experiences); Focus on continuous improvements for process efficiencies and operational management of the experience center
Interface with senior executives with regards to client center operations, help with planning large events at the center as needed
At least 5 years experience in Project Management
At least 5 years experience in Client Engagement
At least 2 years experience in Consulting
Readiness to travel 10% travel annually
At least 10 years experience in Project Management
At least 10 years experience in Client Engagement
At least 4 years experience in Consulting
At least 6 years experience in People Management

119

Service Center Manager Resume Examples & Samples

Perform inventory control function for the branch. Minimize inventory levels while minimizing stock out rate
Coordinate distribution and warehousing activities in accordance with policies, principles, and procedures established by the Company
Schedule delivery trucks and drivers to destinations based on shipping requirements, cost, and delivery priorities. Ensure drivers’ schedules are upheld
Proactively call weekly delivery customers, to take order and confirm delivery
Confirm deliveries and maintain appropriate inventory records; reconcile inventory
Inspect physical condition of warehouse and equipment; prepare work orders for repairs and requisitions for replacement of equipment
Perform daily order entry and billing functions; generate shipping orders and invoices for mailing and initiate back orders
Monitor billings for accuracy and communicate with appropriate personnel to resolve discrepancies or verify unusual items
Assist in daily and month end closing by assuring all appropriate information is entered into system
Assist current and prospective customers by providing pricing and product information
Ensure proper safety procedures are followed and that employees are properly trained and certified or licensed, as required
Actively engage in selling, up selling, and cross selling at the service counter or on the phone
Must have or have the willingness to obtain knowledge of the products sold and their uses
Develop plans for efficient use of materials, equipment, and employees
Assemble customer orders from stock and place orders on pallets or shelves, or convey orders to UPS station or staging area; prepare parcels for mailing or UPS
Must be willing and able to do anything needed at the branch location

120

Quality Center Manager Resume Examples & Samples

Oversee a three (3) crew operation and provide leadership for quality system implementation and execution
Achieve plant and corporate quality targets and key performance indicators
Audit the process and product standards for conformance
Provide problem solving expertise and lead organization through excellent problem solving capabilities
Plan, prioritize, set goals, and manage multiple projects in a technical and business environment
Support meetings at all levels of the company, including senior leadership
Establish partnerships both internally and externally to influence without direct authority
Benchmark world class manufacturing quality organizations and systems
Execute commitment and dedication in delivering a premier product to the consumer
Represent the voice of the customer to the platform teams
Drive team success by clarifying expectations and minimizing political hurdles
Bachelor's degree or higher in Mechanical Engineering or Electrical Engineering (other 4 year engineering or technical degrees in combination with relevant experience may be considered)
10 years of automotive experience with 5 years in manufacturing/assembly quality
Ability to work in a demanding, fast paced environment
Strong presentation skills and exceptional communication skills with the ability to build solid partnerships both internally and externally
Possess strong interpersonal skills with ability to work in a team environment
Capable of shaping a clear strategic vision and effectively communicating the vision
Excellent leadership skills - holding themselves and others accountable, reaching for discontinuity
Strong problem solving skills with ability to coach others
Knowledge of World Class Manufacturing (WCM)
Knowledge and experience in stamping manufacturing
PSO (Process Sign-off) and dimensional lay out experience

121

Test Center Manager Resume Examples & Samples

Employees must be available to work various shifts between the hours of 7:00am-8:30pm - various shifts as scheduled, any day Monday through Friday
Ability to work approximately 3-4 Saturdasy per month from 7:15am-8:30pm
Checks in examinees, verifies identification and explains the exam process
Site staffing/hiring/retention/conflict resolution/scheduling
Trains, develops and coaches staff
First contact for facility issues

122

Center Manager Resume Examples & Samples

Licensed Practical Nurse, certified Medical Assistant, Registered Nurse, or Rad Tech required
3+ years of experience in Medical Office setting required. Previous experience in urgent care setting preferred
1+ year(s) of experience supervising staff highly preferred

123

Service Center Manager Resume Examples & Samples

Provide tactical leadership for the Service Center to deliver on the plan for the location
Provide a consistent vision and direction for the Service Center while establishing a strong connection to other Service Centers, BCS, and TCS strategic priorities
This position is responsible for leading a front end organization utilizing project management skills. The individual will also need experience working with subcontractors in the B&C Market
Ability to spot market opportunities leveraging business to growth at greater than the market rate
Develops manufacturing operating plans that deliver operating excellence in accordance with company policies, goals and objectives
Links established processes and leadership execution in the areas of Environmental Health and Safety in keeping with the company’s proud legacy of attention to safety, the environment and the communities in which it exists
Develops quality strategies that drive process stability, quality assurance and process standardization with associated controls and feedback
Ensures robust people development plans and capable succession plans are in place. Achieve results through the engagement of the entire team and strong customer and supplier partnerships
High School Diploma or GED from an accredited institution
Minimum of 5 years’ supervisory experience
Bachelor's Degree in Engineering, Construction Management or Architecture from an accredited institution
Minimum of 8 years of prior management experience
Previous Fenestration experience

124

Contact Center Manager Resume Examples & Samples

Track record of consistently identifying behaviors that influence and achieve high levels of performance in customer satisfaction, quality, service speed, productivity and costs
Knowledge and experience in deploying best practices in budgeting, forecasting, staffing, and scheduling
Skilled in project management and determining an ROI
Manage direct reports, systems and projects to achieve departmental/divisional goals
Ability to create, prepare and analyze reports
Proven experience in developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications
Develop staff through coaching, providing performance feedback, providing effective performance reviews, and establishing development plans
Proven ability to handle multiple tasks and adjust to changing priorities
Demonstrated critical thinking skills
Minimum three years of demonstrated success in a leadership position
Bachelor’s degree or equivalent in Business or a related field

125

Tool Center Manager, Power Services Resume Examples & Samples

Responsible for Rybinsk Tooling Centre’s day to day operations
Team Management & Development
EHS & Quality compliance for Facility
Ensure safe and quality tools for outages
Support forecasting and tools assignments for on time delivery
Liquidation and cost management
Order fulfillment wing to wing process owner
Work with Sourcing to drive costs out and create savings
Develop work instructions ensure compliance to them
Work closely with Finance team on monthly consolidations and annual operations plan
Drive productivity initiatives in house towards cycle time improvements on kitting/testing
Ensure MAXIMO/ ERP commitment in all tool kit management
Drive Cost of Quality down across the facility
Engagement in order tracking, forecasting & pacing
General operations and logistics support, leave & training management
Work with customer fulfillment teams to analyze region tooling needs; improve utilization & capacity planning
Monitor outage execution process from initial request to final billing ; ensuring on time delivery & accuracy
Engage with relevant departments across our business to ensure compliance with regulatory needs and TRS requirements when developing new tools
Ability to work independently with good discipline and a positive work attitude
Strong grasp of the English language and fluent Russian
Min 5 years of experience, preferably in field service
Good Computer skills
Experience in maintenance of tooling equipment, electrical troubleshooting, hydraulic & pneumatic tools will be preferred
Good leadership and influencing skills
Adoption to change is essential for the role
Good interpersonal skills, able to work with multinational/multi-cultural teams

126

Quality Center Manager Resume Examples & Samples

Knowledge of PSO (process sign-off) process and elements
Knowledge of World Class Manufacturing (WCM) is desirable
WCM Pillar Participation is required
Presenting in the KTP WCM Audit will also be required
Strong organizational skills with an ability to quickly filter and prioritize action items
Display effective communication skills to support meetings at all levels of the company, including senior leadership
Establish partnerships both internally and externally and to influence without direct authority
Benchmark world class manufacturing quality organizations and systems and execute
Commitment and dedication in delivering a premier product to the consumer
Represent the "Voice of the Customer" to the platform teams
Demonstrate unwavering commitment to delivering results and champion achievements
Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
Implement and manage quality systems especially Leak test and contamination control best practices
Bachelor's degree or higher in Mechanical Engineering or Electrical Engineering (other 4-year engineering degrees in combination with relevant experience may be considered)
10 years of Quality, Manufacturing, and or Design/Release related experience
Supervisory experience leading people and larger teams/departments
Exceptional communication skills with the ability to build solid partnerships both internally and externally
Capable of shaping a clear strategic vision and effectively communicating that vision
Expertise in planning, prioritizing, and goal setting including the ability to manage multiple projects, determine project urgency, create detailed action plans, and organize schedules, people, and tasks
Experience working in a lean/flat organization with cross functional skills
Knowledge and experience in engine manufacturing
PSO and dimensional lay out experience

127

Center Manager Resume Examples & Samples

Responsible for supervision of therapy center(s)
Continue to maintain an active patient caseload in conjunction with management responsibilities
Ensures compliance to all policies and procedures
Responsible for center financial statements including profit and loss performance
Responsible for sales/marketing to existing and potential center referral sources
Masters Degree in Physical Therapy or Occupational Therapy required with Doctoral degree preferred
Valid state Physical Therapy or Occupational Therapist license required to start

128

Reprographic Service Center Manager Resume Examples & Samples

Prior management or supervisory experience is preferred
Experience working in a Print Shop is a plus
Working knowledge of Microsoft Office suite including Outlook, Excel and Word
Ability to learn quickly
Ability to work in a small close knit group without issue
Ability to stay calm in stressful situations
Ability to multi task and maintain the highest quality
Ability to be very organized
2-year Associates degree or equivalent education/training
Prior management or supervisory experience is required

129

Solutions Center Manager Resume Examples & Samples

BS/BA in related discipline or equivalent experience (Business, Medical Technology, Engineering)
Highly effective management and interpersonal skills with demonstrated problem solving, team building and organizational abilities
Excellent verbal and written communication skills with the ability to facilitate issues and delegate appropriately
Must be able to motivate team members and drive goal performance with a focus on continuous improvement and employee engagement

130

WW Workforce & Command Center Manager Resume Examples & Samples

Manage a team of WF managers and support worldwide network of business units, and operational centers
Determines location requirements by analyzing forecasting planning factors, including service levels, contact volume, contact patterns, staffing capacity, staffing, staff productivity, workforce management systems, workflow, etc
Will be required to define strategies involving production and customer interaction platforms, operational contact routing, automatic investigation, telephony systems, and workforce management; evaluating improvement options
Leads planning and execution of SLAs, capacity, and workflow plans for multiple functional areas in one or more sites
Able to define metrics, goals, and strategic direction across functional area(s) in support of overall group vision
Leads projects/initiatives and champions projects within and outside of organization or region; influences all participants when driving projects to ensure success
Drives strategy and communicates TRMS vision with internal and external teams
Identifies opportunities and risks, dives deep, and works with internal and external teams to implement solutions
Innovates by driving continuous enhancements and operational efficiencies across all process areas
Identifies and drives opportunities for cross-functional projects working across teams
Identifies the new metrics and tools that are needed
Influences key stakeholders to ensure that resources needed are prioritized to achieve quantifiable results, monitoring the effectiveness after project delivery
Organizes team structure for multiple functional areas to ensure scalability for present and future volume needs
Escalate all major issues and site leaders and sernior leadership— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time
Communicates effectively with senior management and leaders across the organization to determine priorities and direction
Creates the development of internal and external communication across organization locally and globally
Influences peers, senior management, and external stakeholders on the organizational vision for their functional area(s)
Level 6
Continuously builds network of talent inside and outside of company
Demonstrates and differentiates performance and leadership across multiple levels and is able to apply to hiring decisions
Creates mechanisms to quickly on-board new talent to the organization; mentors others
Is an effective coach and provides feedback to direct reports to help develop talent and support career development
Sets and balances goals across team, optimizing performance against department goals and employee development
Applies performance standards to team
Assesses and differentiates performance of team members across levels; articulates requirements for promotion ability to team members
Identifies resource needs for team
Describes the strategic importance of the department’s vision inside and outside of team
Bachelor’s Degree in a quantitative field (engineering, economics, math, stats) required
Minimum of 5 years of work experience in operations management role
Proven ability to meet tight deadlines and prioritize workloads
Demonstrated Workflow Planning experience
Post graduate degree in Business administration
Proven working knowledge of Six Sigma tools and Lean techniques
Analytics experience in Service or Operation
Experience with making large scale decisions for a network of sites
Some programming experience is a plus to automate tools whenever appropriate
As this a global role where key stakeholders will be spread in geography/time, the concerned individual should be motivated/flexible enough to work in US/Europe day time (India Night hours)

131

Command Center Manager Resume Examples & Samples

Coordinate efforts among multiple business units during response
Validate and maintain incident response plan and processes to address potential threats
Demonstrated ability to apply technical and analytical skills in a security environment
Simultaneously manage multiple efforts
Perform independent analysis and distill relevant findings and root cause
Recruit, Hire and Train high level Command Center Operators
Provide management of all Command/Control Center related services including management of staff, contractual compliance, and assistance in the development of security emergency preparedness scenarios, drills and simulations
Provide investigation findings to relevant business units to help improve security response. Analyze potential impact of new threats and exploits and communicate risks to relevant business units
Provide continuous process improvement to assigned area of responsibility
Conduct review of certain reports in C-CURE, the Client UltiPro HR System and E-Services to ensure proper tracking and compliance to the Client/Customer standards
Experience creating and presenting high level documentation, management reports and KPI tracking
Acts as liaison for the Corporate Security program to provide symmetry with Client’s National/International business units Facility Property Managers, Security Vendors, Contractors of monitored sites
Ensure each of the security officer staff professional etiquette is maintained in accordance with the Supplier’s standards
Acts as an Incident Commander for the Command Center Supervisor/Controller Staff during critical emergency events
Responsible for ensuring Command Center personnel are fully trained on all duties before allowing them to work unsupervised in the Command Center environment
Manages the day to day shift schedules for the Hartford Command Center, ensuring qualified staffing levels at all times, to include officers providing Supervisor/Controller personal breaks

132

Shared Service Center Manager Resume Examples & Samples

To manage and provide a professional and safe working environment (tools/ equipment/processes/ training/health & safety) to the Customer Care Teams to be able to deliver effective and efficient handling of orders and inquiries
To work closely with Solutions Managers to improve levels of service provision
To lead and drive internal improvement projects, new tool / technology implementations to completion
To recruit, induct, develop, support and motivate the SSC team
To supervise the workload of the teams, allocating team members to optimize service provision across the hours of operation in cooperation with the Solution Managers
To ensure that the team follows established procedures for each activity adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
To monitor the changing needs of the department, make recommendations for service improvement and implementing those improvements
To manage and drive HOS activities in the SSC
To ensure statistical information is produced, collated and analyzed on a weekly basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements
To conduct regular performance reviews and training/development plans for direct reports
Take ownership and resolve accordingly any HR queries escalated by the SSC Team
Maintain an ongoing commitment to improve knowledge of systems and processes in order to contribute positively to ongoing development and service improvement
Represents the SSC during internal and external events
Strong people Management skills
Team oriented and solution driven
Self-motivated, capable of working to challenging team/personal targets
Takes initiative
Good organizational skills with an ability to prioritize
Capable of motivating people
Ability to demonstrate a strong grasp of business processes and interactions
Internal compliance – Ensure that the SSC Team follows and applies company policy and procedures
Additional European language would be advantageous
Multi country operations, experience supporting other languages
Needs to be culturally diverse – to have worked with other countries/cross country service canters Europe
Previous experience working with SAP R3 and CRM tools or alternatively ERP system knowledge e.g. SAP/Oracle
Six Sigma Green Belt certified

133

Workforce / Command Center Manager Resume Examples & Samples

Administration of setup and utilization of WFM software (IEX) and ACD reporting
Collection and analysis and reporting of historical center and agent level performance statistics
Develop long-term and short-term forecasts / staff plan and lead monthly staff plan / budget meetings
Work with Call Center Vendors to coordinate the hiring and training of new employee resources
Work with training and operations to coordinate multi-skill training for existing agents
Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
Recognizes and recommends operational and support improvements
Conduct financial analysis of Care Operations as related to budgets, forecast and actual FTE, production hours and invoices
Develop reporting and analysis to improve company visibility to staffing and the impacts of system downtime
Collection and Analysis of customer care performance data that impacts staffing and ability to manage vendor action plans to meet and exceed ViaSat staffing expectations
Allocate resources to efficiently meet all work flow Service Level Agreements (SLAs)
Collaborate with Operations teams on scheduling procedures, analysis of real time workload requirements, and call routing to manage enterprise performance to service level requirements
Oversee analysis and reporting of employee performance including schedule adherence

134

Guest Service Center Manager Resume Examples & Samples

Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Manage staff performance issues in compliance with company policies and procedures
Previous experience of managing a department and Profit and Loss account

135

KIS Service Center Manager Resume Examples & Samples

Solid base knowledge of: Industry, including but not limited to corporate actions, 1099, statement and cost basis research, collections, New Account Process, Legal and death processing, documentation requirements
10+ years in securities or banking industry
Retirement accounts including contribution, distributions, RMD calculations and problem resolution
Securities, Bonds, Annuity in addition to Mutual Fund classes and fee structures
Demonstrated ability to lead, motivate and foster teamwork while holding team accountable
Series 7 and 24, 63 and either 65 or 66
Excellent customer service and analytical skills
Ability to recognize and understand client issues and develop appropriate responses and solutions
Demonstrate excellent organizational skills and a strong attention to detail
Call center experience helpful but not mandatory
Commitment to providing superior customer service
Ability to make sound decisions and work collaboratively
Ability to manage and to prioritize multiple tasks
Aware of changes in regulations, products and policies

136

Cires Message Center Manager Resume Examples & Samples

Overseeing operations of the CIRES Message Center/Main Office, ensuring delivery of general communications (phone inquiries and the like); mail service; booking and cleaning conference rooms and auditorium; maintaining kitchen, atrium and common spaces
Providing logistical management for CIRES labs and administration, including general shipping and receiving; maintaining supplies for labs and field experiments, supporting graduate students and postdocs in their research projects
Working with university department and outside vendors on facilities management
Utilizing databases and communications software to distribute pertinent information for researches and affiliates
Database management and mailing list software
Domestic and international shipping practices
Research laboratory facilities and supplies

137

Finanical Center Manager Resume Examples & Samples

Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall “One Team” revenue growth
Drive client relationship management and assist with sales and sales leadership
Understand the drivers of, and opportunities to enhance, client satisfaction in the center
Hold associates accountable to deliver against our revenue strategy
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

138

Magic Center Manager Resume Examples & Samples

Manage the daily department operations
Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information, as required
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Follow company brand standards
Positive attitude and good communication skills, especially on the telephone

139

MII / ME Competence Center Manager Resume Examples & Samples

Manage the CC Team based in Tunis and Shanghai
Manage and control suppliers working for MII/ME developments assuring the consistency, quality and timeline of their tasks
Ensure the integrity and the consistency of MII and ME applications
Manage the requests coming from the BGs together with the correspondent EDL
Challenge the EDLs and the BGs in their requests, keeping the focus in quality and robustness of the solution
Make sure that MII and ME Software architecture are the align with Faurecia requirement/needs
To be involved in the MII/ME strategy definition in Faurecia

140

Service Center Manager Resume Examples & Samples

Perform supervisory and management functions reporting to Operations/Project Manager
Mange day to day operations of support centers to include: camps, facilities and staff
Ensure that service center schedule and product delivery are consistent and up to date
Ensure that company objectives and values are followed while conducting operations in the community
Act as Site Safety Lead; ensure health, safety and environmental (HSE) compliance is met and achieved in all areas of oversight and that a safe working environment exists
Provide onsite assistance for Safety incident investigations
Complete safety audits, data reports, and job safety analysis as needed
Interface between clients and management to insure objectives and expectations are clearly outlined
Interface with other Olgoonik facilities and programs to assist operational and maintenance needs
Schedule, track and report Service Request tickets, including small vehicle maintenance, facility infrastructure maintenance, and ability to determine if a third party is required to complete service requests
Ensure camp facility is maintained daily, including rental spaces, bathrooms, and common areas; when available schedule housekeeping activities with housekeeping personal (personal are seasonal employees)
Review and verify crew time sheet’s and submits them to management on specified day
Ability to recognize and utilize the experience and judgment of experienced crew members in accomplishing project goals
Track and report hours worked, quantities produced, supplies used, additional materials needed, and schedule deliveries of supplies needed
Available to take after-hours calls and occasionally work longer shifts to meet the operational needs as required
Experience with setting and delivering HSE objectives
Remote work in Alaska on sites is preferred
Minimum 10 years supervisory experience required
Working knowledge of facility infrastructures, including but not limited to H.V.A.C., electrical, and general facility maintenance services
Working knowledge of civil and general construction equipment, with 5 years supervisory experience is preferred
3-5 Years maintaining remote site camp facilities in Alaska
Strong leadership, organizational and communication skills
Written communication with project manager photo documentation, email, daily field reports, etc
Ability to foster a positive work environment, embracing diversity and encouraging open communication
Ability to work with multiple clients to provide services offered
Ability to think strategically and work towards meeting short and long term goals
Proficient in Microsoft Office Suite, to include but not limited to: Outlook, Word and Excel

141

Center Manager Portfolio Mgmt Resume Examples & Samples

Providing support in defining the strategy to migrate new processes/systems and the Commercial first line of defence credit stewardship, fulfilment and delivery capability and develop to be best in class including identification proactive management of problem loans, data quality and portfolio reporting
Providing insight and trend data to help shape the new business agenda for commercial success and to drive Performance Management of Credit Stewardship, fulfillment and delivery teams via KPIs
Experience of operational management, financial planning, change leadership and strategic leadership
Broad understanding of how regulatory, political, reputational and environmental issues impact the division

142

Center Manager Resume Examples & Samples

Oversees the activities of the center and functional areas
Manage employees and existing personnel in accordance with company and contract requirements ensuring compliance with Center / ResCare policies and procedures
Compare performance data to contract and/or state goals on a weekly basis
Understanding of conducting training and needs assessment
Responsible for ensuring timely submissions of required reports from all departments and timely submission of reports to Funding Source, ResCare or immediate supervisor as required
May conduct monthly meetings involving all staff Interprets and applies regulations and policies and ensures consistency and compliance with governing laws and regulations
Investigates, troubleshoots and develops/recommends solutions to inquiries, problems and issues
2500 STONEWALL ST STE 201 , GREENVILLE, TX 75401-4212 USA

143

Contact Center Manager Resume Examples & Samples

Excellent Customer Service
Prior Call Center experience or relevant experience
Excellent computer and typing skills
Simultaneously work multiple screens at one time
Availability to work different shifts between the hours of 7:00 A.M to 8:00 P.M

144

Service Center Manager Resume Examples & Samples

Ensures participant service center team adherence to work schedules, policies, procedures and metrics
Must be able to create and execute inquiries in Siebel. Ensure service requests (SR's/cases) are appropriately escalated and resolved, including partnership with the Operations team
Assist with trending to determine root cause of escalated case volume
Able to provide mentoring and coaching for Participant Representative team and provide feedback to manager on performance
Must maintain confidentiality and professionalism around associate performance and personnel information
Serves as an escalation point for Participant Representatives for questions and support
Assists manager with communication, education and rollouts of processes, procedures and areas for continuous improvement
Manager 1 supports clients of low complexity; Manager 2 supports clients of higher complexity and with complex requirements
Responsible for the delivery of participant service center services and ensuring it is provided in alignment with ADP service and quality standards
Must be able to prioritize critical client issues, as well as analyze and bring to resolution
Partner with operations, offshore, nearshore and other internal partners as necessary to deliver stellar service to the client Support project service and/or implementation for a smooth transition to go live
Escalate major client issues to Operation Directors. Communicates regularly with main service delivery contact to evaluate client's service satisfaction, develop plans to close gaps, develop mitigation plans for "hot" client concerns, or proactively address client needs and work with the participant service center to implement
Manager 1 manages at team of less tenured participant service center representatives (14-18) and Manager 2 manages more tenured participant service center representatives (8-10). Recruits and selects new talent, ensures timely and effective training is provided (to include, but not limited to, formal, just-in-time, mentoring and on the job), motivates and rewards performance, provides regular and timely performance feedback to direct reports and focuses on development and engagement of each individual and the team as a whole
Drive innovation and continuous process improvement within the team
Meets biweekly with each team member and at least monthly with team
Ensures a positive participant experience through feedback, meeting of metrics and appropriate coaching
Demonstrates a thorough knowledge of participant service center activities and expectations, including able to take participant and escalated calls
Must be able to perform duties required of a Participant Representative under staffing shortage situations
1-3 Years of directly related experience
Travel other than driving up to 25%
Associates Degree or Equivalent in Education & Experience Preferred
Major area of concentration Business Administration
Call center or customer service experience
Ability to prioritize, manage time and resources to be successful
Uses resources to resolve routine issues with regard to

145

Access Center Manager Resume Examples & Samples

Manage center budget and inventory relative to patient volume; implement policies and procedures as established by Vascular Access Centers management
Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem solving skills

146

Guest Service Center Manager Resume Examples & Samples

Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
Manages and monitors the operation of all equipment's, software, hardware and endure all units are working and installed properly
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
Performs other tasks as assigned
Manage the routine servicing of equipment
Analyze business centre's strengths, weaknesses and opportunities
Assist in planning and co-ordination activities to ensure that budgeted sales targets are met or exceeded

147

Contact Center Manager Resume Examples & Samples

Ensure accurate and timely reporting to management
Contact liaison for business partners
Improve employee product knowledge and training
Strategic planning and execution to enhance profitability, productivity, communication and efficiency
Collect appropriate metrics to aide in the management of quality control, time and resource management and employee effectiveness
Provide annual forecasting of workload volumes, FTE and budgetary needs for department
Adherence to regulatory standards including annual compliance and licensing requirements are met for department
Develop reports for analysis and trending in addition to research, testing and delivery of best practice customer service experience
Manage the risks associated with transaction and exception processing of investment products in a digital environment
Minimum of 3-5 years of customer service management experience
Minimum 3-5 years brokerage experience
Strong communication, organization, and problem solving skills in a fast paced environment
Ability to provide leadership to accomplish departmental and organizational goals
Series 7, 24, and 63 registrations

148

Service Center Manager Resume Examples & Samples

At least 5-7 years total work experience with 5+ years in insurance or financial services
Minimum 4-5 years previous lead/supervisory experience required
Clear and concise oral and written communication skills
Strong numerical skills
Excellent interpersonal skills – able to work within a team
Insurance knowledge
Insurance market, clients and claims management skills related to area of expertise
Proven experience of effective resource and cost management
Ability to handle complex and difficult negotiations and influence stakeholders

149

Contact Center Manager Resume Examples & Samples

Develop and implement ongoing training program for the Contact Center and related departments. Identify and assess future and current training needs including system training, policy and procedure training, and customer service training. Schedule training sessions to minimize adverse impact on customer experience and operational metrics. Partner with Business Units 3rd party vender to deploy a wide variety of training methods to engage representative and reduce future error rates and customer complaints
Monitor and evaluate training program effectiveness through QA programs including call monitoring, NPS, training surveys, representative and supervisor feedback. Resolve any specific program gaps and tailor future programs as necessary to ensure highly trained representatives
Maintain keen understanding of training trends, developments and best practice. Maintain procedure changes. Also, attending educational workshops, reviewing professional publications, establishing personal networks, and benchmarking state of the art practices as needed
Support special projects related to training or QA and assist with recalls and key business initiatives
Matrix to TSFC Learning & Development department for professional development
Position requires travel to our 3rd party vendor locations. Approximately 25% - 30% travel
Understand and adhere to outbound dialing regulations, policies and procedure and other Consumer Care Department guidelines
Extensive PC skills in the areas of word processing, spreadsheet and data base
Understanding of USA800s telephone and CTI system
Good organization, negotiating, verbal and written communication skills, and presentation skills
Ability to plan, multi-task and mange time effectively
Proven work experience in training and employee development
5 + years related quality and training experience required
5+years managing or leadingpeople/teams and/or resources
5+ years minimum experience in managing a Consumer Care/Call Center Experience

150

Contact Center Manager Resume Examples & Samples

Generates and manages sales programs that result in substantial incremental profit through effective sales training and education of associates
Collaborates with marketing, product management to facilitate new programs, messages, campaigns and offerings
Coach and develop inbound sales team by providing specific feedback on performance improvement
Achieve financial budget by preparing annual budget; monitoring expenditures, analyzing variances, initiating corrective action
Provides high quality customer contact services that support and achieve marketing strategies
Monitors and evaluates sales training program effectiveness through QA programs including call monitoring, NPS, training surveys, representative and supervisor feedback. Resolve any specific program gaps and tailor future programs as necessary to ensure highly trained representatives
Partners with 3rd party vendor to ensure staffing, training, equipment and system requirements necessary to achieve sales commitments and expected returns
Maintains an understanding of sales training trends and best practice. Maintains procedure changes. Also, attending educational workshops, reviewing professional publications, establishing personal networks, and benchmarking state of the art practices as needed
Collaborates with research team to build and enhance key consumer trends and implications
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct
Other Duties as assigned and discussed
A Bachelor's Degree in Communications, Business or a related field or equivalent experience desired
5 years’ experience in a Contact Center Sales and Service environment
Ability to lead and work with multiple teams, vendors, partners and management who may be located remotely
Organizational savvy and leadership skills to navigate multiple businesses, their teams and their leaders
Knowledge of business support functions. (WFM, RTO, Training, Quality, Communications) that enables associates to be successful and supports the business to evolve with new trends in contact centers that drive an optimized customer experience
Technical and operational experience in leading inbound/outbound call center forecasting and scheduling functions
Ability to analyze reports and draw conclusions/ recommendations
Strong communication skills with the ability to multi-task and manage to a deadline
Strong Microsoft Office Suite skills, particularly in Excel required
Technical expertise with extensive inbound/outbound call center staffing and management optimization software, order processing and ACD call routing software

151

PC Center Manager Resume Examples & Samples

Leads store team to meet sales, expense, profit and budget goals. Contribute to improved margins by controlling expenses
Ensure highest level of customer service and safety is maintained
Develop a self motivated team of professionals committed to excellence through effective recruitment, training and development
Maintain proper inventory level per OWC guidelines
100% compliance with the Corporate HSE initiative to ensure zero lost time accidents in district
Assist the PC Store Operations Manager in strategic and long term planning, by assessing customer needs and competitive activity in the surrounding market
5-7 years retail management experience; preferably specific to protective coatings
Service Orientation — Actively looking for ways to help people
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
Good computer skills including, internal database, electronic mail software, Spreadsheet software (Excel), word processing software (Microsoft Word)

152

Cancer Center Manager Resume Examples & Samples

A minimum of 5 years experience as an RN
Supervisory or management experience preferred
Current BLS and OCN certification required or acquire within a year
BSN required MSN preferred

153

Service Center Manager Resume Examples & Samples

Provide leadership, implement strategy for operational management, development plan to establish effective and relevant export/import activities to support in relation to organization’s sales, purchasing, materials management, and production and overall operating functions
Departmental staff recruitment, development, training, and procedure processing to assure all ISO requirements are met and maintained
Communicate and provide info internally/externally to assist, enable operation and effective service to Forum divisions. Analyze, interpret data, produce relevant reports/presentations to assure all corporate goals are being achieved. Interpret instructions and issues arising, and then implement actions according to company policies/procedures. Research, investigate information to enable strategic decision-making
Approve decisions, requests, expenditures on behalf of seniored staff members in their absence, according to corporate policies and guidelines. Adhere to procedures relating to the proper use, care of equipment, for which the role is accountable for. Arrange, participate in meetings, conferences, and project team activities. Manage, control departmental expenditure within agreed budgets. Ensure a culture free from safety an environmental hazards
Direct, coordinate the daily operation of production and personnel departments
Help establish strategic direction while maintaining focus on daily requirements for manufacturing
Closely work with engineering, maintenance, and outside vendors related to implementation of capital projects
Create, maintain a flexible workforce where mutual respect and cooperation is maintained
Create, establish a culture of continuous improvement where World Class Manufacturing tools are utilized to increase efficiency/effectiveness of the process
Responsible for leading the people development with a clear focus on elimination of human error losses and developing the plant employees
Evaluate daily production reports regarding man-hours, machine hours, output, quality, and material usage as compared to standards. Review non-compliance areas with reports to determine causes of variances from standard and develop solutions to resolve
Ability to validate production data integrity, provide vision for future reports, data and IT systems
Significant problem solving situations involve changes in products, processes, equipment, shipping schedules and personnel in a manner which will maintain or improve production efficiency, product quality and customer satisfaction
Assure good housekeeping practices, plant rules, safety regulations, coach employees, and apply the plant operating principles
Establish, maintain positive/team relations with employees, other department, vendors and customers
Knowledge of principles, concepts, theories and practices of area of responsibility
4+ years of experience in a production environment
4+ years of management experience.(i.e. JohnSmithResume.pdf or JohnSmithResume.doc)

154

Service Center Manager Resume Examples & Samples

Responsible for service center revenue generation based on goals established by the company
Projects future business levels and operational needs to support them
Develops and communicates department performance measurements
Approves customer pricing programs and outbound trips
Responds to inquiries from government officials
Audits supply expenses weekly and provide building maintenance
Participates in joint sales calls with Account Managers
Directs the hiring, development, supervision and appraisal of all service center personnel
Reviews and approves all local and owner operator settlements
Recruits independent contractors and leases equipment
Participates in proactive team efforts to achieve departmental and company goals
Provides leadership to others through example and sharing of knowledge/skill
Performs work of various supervisory/managerial staff positions in theirabsence
Authorizes purchase of supplies
Attends meetings outside regular work hours
Education/Experience Skills: Bachelor’s degree (B.A.) from a four-year college or university and one to two years related experience or training; or equivalent combination of education and experience
Language Skills: Relies on written and verbal communication

155

Center Manager Resume Examples & Samples

Manages all fiscal operations for CCSRE, including managing annual strategic budget planning and producing detailed project budgets for the coming year; analyzing quarterly variance reports and developing forecasts; and developing and managing effective budget control, reporting and planning processes; anticipating and identifying potential budgetary problems and recommending appropriate courses of action to Center directors and program chairs
Manages all human resources activities, including the hiring process for non-academic and academic staff and oversees all aspects of the Center’s HR transactions
Develops and coordinates event and program budgets, logistics, and publicity; and ensures appropriate staffing support for events and programs and oversees events and programs, as needed
Works with the Associate Director to supervise, mentor, and develop the Center’s full-time and temporary administrative staff and requires strong organizational and management skills
Ensures compliance with all school and university policies and procedures related to operations, personnel, events, and program management
Demonstrated ability to prioritize own work and multi- task
Demonstrated excellent organizational skills and attention to detail
Demonstrated ability to take initiative and ownership of projects
Ability to routinely and independently exercise sound judgment in making decisions
Demonstrated experience working independently and as part of a team. The desired candidate will be
Relevant subject matter knowledge
Significant progressively responsible administrative management experience in an academic environment, including experience supporting interdepartmental programs and research centers
Proficient at networking and collaborating with people in diverse roles and positions, from senior to junior job levels

156

Service Center Manager Resume Examples & Samples

Relish opportunities to pick up new activities that fall broadly in the purpose of the role
Take initiative to think outside the box and identify opportunities for improvement
Identify problems and find solutions

157

Power Breakers Expert Center Manager Resume Examples & Samples

Experience in Electrical distribution, with good understanding of Customer application
Strong knowledge of Electrical systems, Electronics, Firmware and communication protocols
Prior knowledge of Schneider Power Breaker ranges
Knowledge of Schneider Quality processes
Autonomy, ability to summarize information and establish priorities
Knowledge of Field Service or customer care is appreciated
Bachelor’s degree in Electrical/Mechanical Engineering
Communication skills (written and interpersonal)
Strong team player. Collaborative and open behaviors within a dynamic, large, multicultural environment
Experts and key stakeholders networking
Innovative and actions driven
Fluent in English, preferable to have a second international language
Able to change and be flexible

158

Shared Service Center Manager Resume Examples & Samples

Driving fuel economy improvement through vehicle light weighting and intelligent mechatronics
Advancing safety through innovative structural vehicle architectures and advanced driver control solutions
Continue implementation of a shared service group for several plants not currently operating in that environment
Leverage technology to develop and implement financial controls and processes
Review organizational financial status and progress (past due reporting)
Prepare and analyze reports required for weekly bank reporting
Interact with operating management team to provide expertise
Develop and implement cross training and harmonization
Identify issues with purchase to pay processes and lead cross functional team projects to develop and implement solutions
Address organizational and change management issues, including work transition, training, and communications
Develop escalation processes and procedures
Develop and implement metrics for assessment of shared service processing functions
Eliminate redundancy and work fragmentation
Work in a global multilingual environment

159

Service Center Manager Resume Examples & Samples

Bachelor's Degree in Engineering or Business Management from an accredited university of college (OR High School Diploma / GED with a minimum of 10 years of business experience
Minimum of 5 years in operations / project management / product management experience including technical, administrative, financial and contractual
Green Belt Certification (GE employees only)
Additional field installation or plant operations experience is preferred
Technical and commercial understanding of the Repair Services business
Knowledge of GE financial processes including Compass and Oracle
Black Belt Certification (GE Employees Only)
Union relations experience
Excellent communication / presentation skills, both written and oral
Ability to lead a team and work in a team environment to achieve results
Prior leadership experience as MSO or Cell Leader in a GE P&RS Repair facility

160

Service Center Manager International Resume Examples & Samples

Provide subordinates with support and direction through Total Associate Involvement processes to meet their work objectives
Ensure sufficient service capacity and process controls to prevent customer service interruptions
Ensures that work is performed without appreciable direction
Establish and negotiate deliverables during the formative stages of development to ensure requirements will be met
Creation and negotiation of contracts with external manufacturers or service contracts with other J&J entities
Develop all capital and expense forecasts and budgets to support business needs
Support the capital product service needs of other J&J companies
Coordinate activities to ensure timely, accurate receipt of materials requested
Establish and maintain procedures
Establish financial requirements and maintain accountability of labor, parts and burden
Establish and administer quality process to include systems and customer inquiry resolution
Responsible for following and administering company policies and procedures to associates, to include all GMP, ISO and Environmental requirements
Ensure supply of service parts and materials to not adversely impact repair times
Act as a resource for others for company policies and procedures
Recommend and implement employee development programs to increase staff capabilities
Manage workplace diversity
Collaborate, prepare and negotiate service contracts with key J&J business partners
Insure sufficient service capacity and process controls to prevent customer service interruptions
Provide a leadership role in the development and implementation of World Class service standards
Manage customer driven quality plan
Provide input for capital and expense forecasts and budgets to support business needs
Review and recommend changes to current policies and procedures for applicability to business plans
Other responsibilities may be assigned and not all responsibilities listed may be assigned
WORK ENVIRONMENT: Office, warehouse and capital service repair environments
SUPERVISORY RESPONSIBILITIES: Supervise direct reports
B.A. or B.S. in a technical discipline or business is required
Advanced Engineering degree or MBA desirable
Manufacturing experience is preferred
Quality experience is also preferred
Experience in life cycle engineering (maintained design intent) is preferred
Electro-Mechanical is required Materials Management preferred Logistics referred & Warehousing knowledge preferred
Technical Leadership skills are required
Project management skills are required
Conflict management are required
Managing & developing others required
Experience in supervising service or production associates is preferred
Problem analysis & resolution is preferred
Strategic planning/portfolio management is required
GMP (Good Manufacturing Practices) / ISO (International Organization for Standardization) are preferred
EHS (Environmental Health and Safety) regulations preferred
Experience working on a Global basis is required
Able to use influence and motivational techniques to lead process improvements with multifunctional teams is required
Understanding of information technology to allow utilization of new technologies to meet business objectives is preferred
5 years’ experience supervising is strongly preferred
Working in a regulated environment is required
5+ years performing cross functional or multiple discipline assignments is required
2+ years experience in equipment repair is preferred
Customer service is preferred
Process and equipment validation is preferred
Systems applications is preferred
Process Excellence Training desirable
Track record of providing service for medical devices is preferred
Prior experience implementing change initiatives is required
Up to 20% Travel domestic and international is required.7377170407

161

Guest Service Center Manager Resume Examples & Samples

Assisting in the supervision and responding to questions of the Club Counselor staff servicing Club Members, ensuring inbound telephone calls are answered promptly and effectively while maintaining appropriate hold times and service levels
Handling calls elevated by Counselors requiring customer service recovery
Assisting with the delivery of comprehensive new hire training as well as update trainings for existing Counselors
Assisting management with the supervision of all new hire staff throughout their initial training period and first 90 days of employment, including call monitoring and review of call statistics
Performing ongoing quality service call monitoring of Club Counselors using established quality call and department standards
Performing quality monitoring of email communications
Mentoring and coaching Counselors under the direction of management
Provide regular inbound customer assistance during high demand and low staffing periods
Assist management with the operation of the Club Hotline to provide assistance to Club, Sales, Marketing and Resort staff
Coordinate the review and response of written communications from Members

162

Service Center Manager Resume Examples & Samples

At least 3 years' prior management experience required
Combination of call center and HR experience strongly preferred
Knowledge of call center technology and trends
Knowledge of enterprise-wide HRIS systems software
Working knowledge of Microsoft Office tools of Excel, Word and PowerPoint
Ability to motivate staff and instill outstanding customer service

163

Contact Center Manager Resume Examples & Samples

Manages and is responsible for the successful completion of all Contact Center tasks for the assigned project
Supervises assigned staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation
Assures quality of Contact Center services, and deliverables, including participating in reviews, audits, and site visits
Develops, reviews, and approves plans, schedules, consulting agreements and other project documents
8-10 years of overall related experience, including 7 yeras of supervisory experience

164

Service Center Manager Resume Examples & Samples

Responsible for internal staff User Support and Contact Center Help Desk operation. The position is typically responsible for managing employees – both exempt and non-exempt and including one or more subordinate supervisors - working on multiple projects and tasks
Manages and is responsible for the successful completion of all Service Center tasks for the assigned project
Directs program activities to meet organizational work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems
Assures quality of Service Center services, and deliverables, including participating in reviews, audits, and site visits
8-10 years of overall experience with 5 years of related experience, including supervisory experience
Effective business development skills including proposal development and preparation

165

Metrology Center Manager Resume Examples & Samples

5+ years of combined experience with Metrology equipment for root cause diagnostics such as scanning, CMM, laser tracker, vision measurement and component gages
Experience solving dimensional issues, wind noise, water leak, squeak and rattle body interior/exterior issues
Understand capabilities and use of various Metrology Systems
Understand expectations of stamping and body shop dimensional performance
Proficient in the use of various data analysis techniques
Comprehensive knowledge of statistics and SPC techniques
Team leadership and/or supervisory experience
Proficient in Microsoft Office Excel and PowerPoint
Bachelors or Master's degree in Engineering
8+ years of combined experience with Metrology equipment for root cause diagnostics
Gage and inspection experience

166

Center Manager Resume Examples & Samples

Ability to give clear instructions and communicate necessary information
Follow up on assignments to insure that work is completed
Conduct training needs of employees
Deliver constructive feedback to others as appropriate
Insure efficient service is provided to patients
Accessible to staff and a positive role model
Assure a safe and healthy working environment
Open and supportive of change
Supportive of company initiatives
Maintains strict confidentiality and preserves the dignity of others
High School Graduate/Equivalent as required by the state
Bachelor’s Degree Preferred
3+ years of experience in a Medical Office setting Required
2+ year(s) of clinical supervision experience preferred
MA program completion, license nurse, or X-Ray Tech experience required
Previous experience in urgent care or pediatric setting a plus
Front office duties, including patient triage, check in, check out, insurance verification and staff scheduling

167

Center Manager Resume Examples & Samples

Optimize operating costs control expenses
Control inventory [stocking levels, turn rates, inventory mix, aging]
Recruit, hire, and train sales and support staff as required
Sales Management
Lead team of inside and outside salespersons while also providing training and coaching
Optimize marketing approach through development and execution of local /regional advertising and marketing programs to reach the target customer base in the most cost effective manner
Ensure STC has broad market appeal by supplementing DTR sourced SelecTrucks inventory mix through strategic purchases coordinated through DTR Management
Customer Care
Satisfaction Index (CSI)
High school diploma (or equivalent) with 2 years of related experience OR an Associate's Degree (or higher) in Business Administration, Finance, or related in lieu of experience required
Bachelor’s degree preferred
6yrs experience in passenger car or commercial vehicle sales, finance and insurance, leasing, or a closely related field preferred
Excellent project management, written and oral communication skills, and proficiency in Microsoft Office are preferred
8-10 years' truck sales experience in lieu of education is acceptable, however a degree is preferred

168

Center Manager, Selectrucks of Louisville Resume Examples & Samples

Manage used truck sales operations and third party relationships
Manage Office/Administrative personnel to effectively handle Center operations
Market Coverage
Support SelecTrucks and Daimler Trucks North America (DTNA) brand positioning initiatives
Identify new business opportunities for Center in coordination with DTR Management
Research, understand, and provide advisory support to other DTR departments in the areas of pricing, marketing, competitive market analysis, customer trends, and sales forecasts
2+ years of group leader/supervisory/project lead experience is required
8-10 years' truck sales experience in lieu of education is acceptable, however, a degree is preferred
Experience in sales management or operational management are preferred

169

Contact Center Manager Resume Examples & Samples

Monitor daily performance by analyzing metrics including call volume, average handle time, staffing and service levels to gain a full picture of the overall operations and make adjustments as needed
Interact with selected Suppliers and DXC representatives to provide performance reporting and gain a mutual understanding of goals and future plans
DXC operations managers keep in tune with the daily operations of the contact center through daily interactions with supervisors, team leaders and agents, as well as other support staff representing training, quality, technology or facilities
This role will provide leadership for timely preparation of supplier PO, invoice verification and onboarding of supplier resources for DXC credentials
Minimum of 5 years’ experience managing teams in a contact center environment
Proven track record of improving customer service in a contact center environment
Ability to handle pressure and work in a fast-paced environment
Experience managing a client or supplier relationship
Analytic capacity and demonstrated proactive attitude
Results oriented; ability to achieve business goals
Decision-making and problem-solving skills
Focus on quality improvement
Ability to provide effective coaching and mentoring to team members
Self-motivated and solid organization skills
Experience managing financials is a plus
Ability to monitor overall contact center performance, identify deficiencies and develop plans for improvement
Develop mutually beneficial relationships with clients and suppliers
Ability to provide coaching and mentoring to elevate team performance
Develop account business plan and achieve results
This position require travel of up to 25%

170

Work Management Center Manager Resume Examples & Samples

Directs DWPF and Saltstone WMC organization allocating resources and providing technical administrative guidance developing the T-8 rolling Maintenance work schedule in accordance with written guidelines and procedures
Analyzes accepted maintenance practices, DOE Guidelines/Orders, Industry Standards (ANSI, ASME, etc.), Hazard Review Documents, and Technical Safety Requirements and provides the guidance to implement as necessary into Maintenance work schedules
Fosters a Nuclear Safety Culture which enhances behavior based safety and personal accountability
Manages human relations and resource needs to support the conduct of Facility Maintenance and achieving milestones including mission critical activities
Tracks and expedites priority of Fragnet work packages
Facilitates/chairs various T-8 schedule meetings
Operations experience working in a nuclear facility/site
Maintenance experience working in a nuclear facility/site
Work Management experience working in a nuclear facility/site
Broad understanding of environmental laws and regulations, DOE orders and knowledge of company policies
Ability to read/understand various electrical and mechanical technical documents (ex. Piping and Instrumentation Diagrams, schematics, etc.)
An in-depth knowledge of DOE, Federal, and State regulations as well as existing Engineering and Quality Assurances Standards and procedures
Comprehensive understanding of Site work control and scheduling (work practices), radiological controls, quality assurance, configuration management, material controls and procedures for both maintenance and operations related areas

171

Service Center Manager Resume Examples & Samples

Assesses and evaluates current team competencies to develop a baseline of service opportunities
Develops and leads training programs to increase staff skills in delivering world-class customer service
Maintains and modifies training materials as needed
Works with team leadership to develop, implement, and monitor staff development plans with a focus on overall customer service skills
Leads efforts to refine Service Center measures and tracking system for program improvements
Assists in management of customer interfaces and partner relationships to further integrate opportunities and improve overall program delivery
Supports the organization's quality program(s)
Excellent team coaching, training, facilitation and development skills

172

Assessment Response Center Manager Resume Examples & Samples

At least 1-3 years' experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting (required)
At least 3 years’ experience managing and developing staff (required)
At least 3 years’ experience managing and developing staff in a clinical behavioral health setting (preferred)

173

Service Center Manager Resume Examples & Samples

Develop staff
Create a positive relationship with clients
Mangers work irregular hours alone inside/outside and in hot and cold weather
Lift/move/use equipment weighing up to 100 lbs
Wear a respirator
Drive vehicles
Use ladders and climb up/down balancing and carrying 20-25 lbs
Fasten/unfasten safety belts
Spray while carrying 20 lbs. in other hand/shoulder
Must crouch, crawl, kneel, stoop, bend, stretch, hold, grasp, open, push, and pull
Must see, smell, and recognize problem areas and pests
Read, write, use math, learn, comprehend, memorize, speak, listen, think, place values, make decisions, hire, train and manage others, and control a profit/burden center
JOB DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES, OBJECTIVES/PERFORMANCE STANDARDS
Resolves special technical problems or concerns received from clients if they have not/cannot be resolved through client interaction with the Technical Service Representative assigned to account
Visits accounts according to the established schedule in order to survey and inspect site and check on client satisfaction. On accounts under $150.00 per month, may call on phone or visit on an irregular basis, especially with accounts that have experienced concerns. Concerns identified during client contact are then addressed through local action or by bringing to the attention of Home Office
Calculates charges for additional services, new additions, renovations and annual price reviews. May re-evaluate a job in response to competitive pressures
Contacts accounts that cancel in order to learn the reason and attempt to regain the account
Resolves client concerns involving complaints about Technical Service Representatives
Works with Sales Management to establish territory sales objectives and costs
Works with Technical Service Representatives to develop their sales abilities, activities, and budgets for Technical Service Representatives and Sales Leads Program
Works with Technical Sales Representative on goals, leads and Service Center accountability
Develops leads through clubs, newspaper articles, new construction, new arrivals in town, referrals, inquiries, old clients who have moved to new locations and changes in building use
Performs inspections of facilities to determine the nature and extent of pest management concerns; interviews facility personnel to obtain additional information
Writes proposals directed at identifying concerns, steps that should be taken to correct pest concerns and investment of services. Corresponds with Home Office to develop proposals
Responsible for ensuring that all vehicles and equipment within the Service Center are maintained properly and remain in good working condition
Ensures that the Company safety program and policies are followed
Reviews client purchase orders for accuracy
Approves special requests for equipment and materials, which have been submitted by Technical Service Representatives
Reviews daily paperwork output of Technical Service Representatives using corporate printouts; identifies discrepancies which result in overpayment or underpayment of the Technical Service Representatives
Reviews all job pricing on an annual basis
Attends quarterly and special management meetings
Initiates correspondence with Home Office concerning issues and problems. Responds to requests from Home Office for information or input
Produces and administers annual expense budget; approves expenditures up to $150.00. Submits items over $150.00 to supervisor for approval
Monitors and controls local material and equipment/inventory; reorders materials when necessary
Oversees maintenance and repair of Service Center and warehouse space
Does work on computers such as E-mail, reports, letters, or correspondence
Serves on State boards and industry committees
Delivers talks to requesting groups on pest management, use of materials, safety, sanitation and maintenance concepts, etc. These commitments should be discussed with supervisor prior to acceptance
JOB QUALIFICATIONS: (KNOWLEDGE, SKILLS, ABILITIES, PERSONAL CHARACTERISTICS)
Must be experienced in the technical aspects of the pest management business because they will be required to perform the actual work at times. Must conduct inspections, and must be in a position to give technical advice to Technical Service Representatives. Must have knowledge of pests and their behavior, plus knowledge of materials and equipment used in their control is included in this qualification
Must know local, State and Federal regulatory requirements that apply to the industry
Must have knowledge of structures and layout of buildings, the equipment in these buildings, especially in special use facilities such as food processing operations
Must know Company policies and procedures
Must have sales and customer service skills including the knowledge and ability to identify and propose solutions for client concerns
Must have supervisory skills including the ability to recruit, hire, train, set performance standards and objectives, and counsel employees
Must have the ability to perform administrative management including the budgeting and paperwork associated with the Manager’s position
Must have some mechanical ability because of the requirement to execute, perform and supervise the repair and maintenance of equipment
Must be willing to keep constantly updated on new methods, which requires reading and attendance at meetings
Must be willing to get his/her hands dirty
Must be willing to travel, including overnight travel
The preferred type of experience would be one or two years experience as a Technical Service Representative
In addition, one to two years experience in sales and/or a supervisory position would be desirable
It would take approximately six months to one year to adequately adjust to the position of Manager
Total experience would range from 2 to 5 years to qualify for this position

174

Collision Center Manager Resume Examples & Samples

Hire, train, develop and motivate the collision center staff and monitor their performance
Forecast goals and objectives for the department and ensure they are met
Ensure that common courtesy is shown to all customers by every collision center employee to promote customer satisfaction
Maintain daily sales and production records as required by dealership management
Develop and monitor budgets for the collision department and keep dealership management informed of variances
Ensure that the collision department meets all financial goals
Establish and maintain strong relationships with insurance adjusters at several insurance companies
Establish and maintain good working relationships with customers to encourage repeat and referral business
Must be at or above regional CSI scores
Understand and comply with federal, state and local regulations that affect collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Two or more year’s management experience in automotive collision repair
Currently has established good working relationships with insurance companies in the local market area
A desire to work in a commission, performance-based, environment
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

175

Test Center Manager San Dimas Resume Examples & Samples

Understands all testing procedures
Checks in examinees, verifies identification, and explains the exam process
Monitors examinees while testing
Maintains a secure testing environment
40% of daily tasks are Test Center Manager responsibilities
Minimum of 1 year customer service experience preferred
One year supervision experience in customer service preferred
Team leading and training skills, and exposure to a testing environment are strongly preferred
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
Ability to operate a computer, fax, and telephone
Must be able to work in a quiet, focused environment and hear spoken words in soft voices
Ability to lift up to 20 lbs. on occasion. Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop & lift from a stooped position

176

Contact Center Manager Resume Examples & Samples

Supervise the Customer and Collections teams in the daily performance of their duties
Maintain quality customer service by monitoring the work load and responsibilities of all assigned staff
Ensure compliance with departmental policies, procedures, and all applicable government, investor, and client regulations
Oversee team productivity, address periods of peak volume, and ensure service level standards are consistently achieved
Identify trends and develop process improvements and system enhancements to improve departmental effectiveness
Reinforce and update existing policies, procedures, and company values through performance management and delivery of coaching feedback to agents
Receive and resolve customer complaints
Perform duties related to staff development such as providing feedback, coaching, training, completing performance evaluations, and disciplining employees as
High school diploma required; Bachelor’s degree preferred
2+ years’ Call Center/Collections experience required
1–3 years of mortgage industry and/or financial services experience preferred

177

Zone Service Center Manager Resume Examples & Samples

Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning
Train personnel on all aspects of applicable business systems including the use of the system features to improve accuracy and efficiency of all assigned processes
Manage and perform activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandiseManage incoming and outgoing shipment activity; ensure efficient, accurate, and timely customer service to ensure service goals are attained
Perform any and all physical requirements necessary to lift and move inventory around the warehouse
Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturers’ instructions
Maintain security of merchandise and equipment, and ensure safe working conditions; manage warehouse loss prevention programs; ensure the accuracy of the daily cycle counts
Supervise tasks and maintenance required by the Warehouse Management System (WMS)
Determine routing of orders, and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area
Compile productivity records for shipping and receiving activities; provide and utilize various performance and status reports including pull times, safety, inventory, equipment maintenance, security, and cycle counts
Arrange for purchase of warehouse supplies and packing materials using designated Corporate suppliers; implement warehouse layout changes as determined by logistics and Warehouse Management System processes
Ensure all warehouse procedures are followed and the International Organization of Standardization (ISO) registration maintained; lead Zone/Service Center Steering Committee
Extensive knowledge of warehouse layout, operations, and procedures
Extensive knowledge of the Warehouse Management System (WMS)
Exceptional organizational and time management skills
Oral and written communication skills
Ability to effectively supervise staff and achieve results through others
Ability to operate and maintain all automated warehouse systems
Ability to perform physical requirements

178

Profit Center Manager Resume Examples & Samples

Have a comprehensive knowledge of industry products
Previous experience with an inventory management system (e.g. Eclipse)
A demonstrated history of leadership experience

179

Magic Center Manager Resume Examples & Samples

Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
Set up guests’ business appointments
Analyze business centre’s strengths, weaknesses and opportunities
Assist in planning and co-ordination activities to ensure that a budgeted sales targets are met or exceeded
Complete regular market surveys of competitor’s products
Prepare induction programs for new employees and allocate sufficient time for their implementation
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for probation and formal performance appraisal discussions in line with company guidelines
Ensure new staff attend Corporate Orientation within first month of hire
Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
Works with superior in the preparation and management of the department’s budget and is aware of financial targets
Recycles where-ever possible and enforces cost saving measures to staff
Log security incidents and accidents in accordance with hotel requirements
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision

180

Imaging Center Manager Resume Examples & Samples

Understands and complies with all facets of employment law
Hires qualified team members following approved protocols and follows compensation guidelines
Maintains a minimum level of team member turnover
Sets clear and specific expectations/objectives for team members and the department
Monitors and documents performance during performance periods
Ensures that all performance reviews are completed, conducted and turned in on time
Recognizes and provides coaching, counseling, and discipline as appropriate
Keeps all team members informed regarding internal issues and external developments
Provides team members with support and motivation
Exhibits objectivity and openness to other’s views; demonstrates ability to balance team and individual responsibilities
Promotes flexibility in staff utilization across teams and departments
Delegates work appropriately and follows through to ensure optimal results
Provides team members development opportunities as appropriate
Adheres to all OSHA regulations, RGX practices and generally accepted safety protocols
Displays willingness and ability to make tough decisions
Integrates changes smoothly
Responds professionally under pressure
Actively promotes the practice and Radiologix in all interactions with team members and outside vendors
Recommends and seeks out new business opportunities
Develops strategies to achieve individual and business unit goals
Advocates change to maximize effectiveness and efficiency
Assists in preparing operating budgets and effectively analyzes performance against those budgets
Oversees the overall financial performance of the center/department
Performs technologist duties to maintain technical skills and to alleviate staffing shortages (as applicable)
Performs marketing responsibilities (as applicable)
Familiarity with and ability to use selected equipment (as applicable)
Ability to communicate effectively through verbal and written communication
Ability to exercise a high degree of initiative, judgment, discretion and decision-making to achieve department and organizational objectives
Ability to share information effectively and provide appropriate direction to team members
Ability to delegate responsibility and authority to team members
Knowledge of state and federal health and safety regulations
Knowledge of developing budgets
General computer skills and Microsoft Office knowledge

181

IT Service Center Manager Resume Examples & Samples

Assure Big Lots’ associates are provided efficient and timely first level support on a 7x24x365 basis
Perform staff scheduling and forecasting to ensure coverage during normal business hours, week-ends, holidays, and any other special pilot programs
Mange the help desk staff with primary focus on providing leadership, mentoring, and direction to help desk supervisors, including consultation on performance evaluations, promotions, hiring, and disciplinary responsibilities
Ensure that daily, weekly, and monthly statistics, status reports, and on-line graphical reporting dashboards are completed and monitored for quality, improvement opportunities, and meet the need(s) of end-users
Ensure that decisions made to improve the overall help desk are continually carried through
Build and track training programs for the department and oversees training of new employees and contractors
Work closely with outside staffing vendors to quickly staff open positions with qualified contractors
Accurately communicate pertinent information. Assist in the development and implementation of quality improvement programs related to the ITSC
Meet with technology technicians, attend seminars and read industry related publications to remain abreast of help desk best practices and technology advances
Accountable for meeting established monthly performance SLAs
Minimum of 3-5 years in a call center leadership position desired
Capacity to lead by example and develop strong performance goals for him/herself and others
Knowledge of IT service desk tools (Service Now preferred) and familiarity with ITIL best practices
Self-motivated professional able to work in a fast-paced environment
Ability to perform under stress and adapts well when confronted with emergency situations
Proven experience getting results, developing people, and focusing on the customer
Manages the performance of multiple teams, setting clear objectives and creating a high-performance climate
Drives change, takes calculated risks, acts as a role model, and establishes the right facts and methods to make sound technology and business decisions
Excellent problem solving abilities and root cause analysis experience
Ability to drive process improvement to continually improve performance, optimize quality, and reduce cost

182

Assistant Center Manager Resume Examples & Samples

Customer Service:Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions
Sales:Understand, recommend, and sell financial products and services to customers
Marketing: Engage with members of the community, local businesses and attend events to grow customer base
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Interim supervisor in the absence of the CSM
Collections: Perform and document collection calls, field visits, and any other approved collection activities
Compliance: Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations

183

Visitor Center Manager Resume Examples & Samples

Over $700,000 in sales Operating Income with projections for growth
Effective management skills with proven ability to motivate, lead by example and manage a minimum of 5 direct reports
Results oriented, meets deadlines and proactive. - Embrace change and use innovative ideas to resolve issues
Must be able to stand for up to 8 hours. - Ability to lift 50 pounds
Must be able to adapt quickly to changing priorities

184

Center Manager Resume Examples & Samples

Manage, coach and provide performance evaluations for the program staff, including Activity Leaders, and Senior Staff Managers
Liaise on a day-to-day basis with the LT Housing Coordinator to address host family issues as they arise
Be available to work late nights for some events, such as evenings evants, arrivals and departures, and also to assist with emergency situations should they arrive
Has management experience (3+ preferred)
Fluency in Spanish and English. Knowledge of any other languages will be considered as a plus
Ability to handle difficult situations with ease and remain calm under pressure
Sound judgment and problem-solving skills
Incredible flexibility and extremely positive attitude

185

Center Manager, Selectrucks of Kansas City Resume Examples & Samples

STC Operations
Provide governance [enforcement of Daimler Trucks Remarketing (DTR) and SelecTrucks of America (STofA) policies and procedures]
Ensure effective utilization of Customer Relationship Management (CRM) tools and sales lead management system
Maximize per truck sales penetration of SelecTrucks back office programs (Finance, Insurance, and Warranty) and other incremental sales revenue opportunities
Provide industry leading customer sales experience as measured by SelecTrucks Customers
Applicant should have a Bachelor's in business administration, finance or closely related field, with at least 6 years' experience in passenger car or commercial vehicle sales, finance and insurance, leasing or a closely related field
Must obtain CDL within the first 90 days required
Knowledge of used truck-reconditioning criteria for remarketing trucks preferred

186

Ravine Lodge & Oak Hill Touring Center Manager Resume Examples & Samples

Ability to work independently and as part of a team while taking direction from advisers
Ability to provide direction to, lead, and manage staff
Knowledge of Nordic skiing technique and equipment
Demonstrated commitment to personal and departmental integrity, creativity, collaboration, initiative, and professionalism
Demonstrated initiative, sound judgment, resourcefulness, flexibility, adaptability and ability maintain confidentiality
Excellent interpersonal, collaboration, and problem-solving skills
Highly organized and detail focused while multi-tasking and following through in a fast paced environment
Skills in cooking for large groups and facility maintenance
Demonstrated analytical and strategic thinking capabilities
Computer skills in the Microsoft office suite
Familiarity with reservation and point-of-sales systems helpful
Aptitude or predilection for numbers and financial experience helpful
Eligible to drive College vehicles
Commitment to serving the needs of a diverse community
Two years of experience in the hospitality and/or food-service fields
High level of proficiency as a Nordic skier
Experience as a Nordic ski instructor
Business management experience

187

Plasma Center Manager Resume Examples & Samples

Oversee and ensure all employees are properly, timely, and accurately trained in technical areas
Providing timely and accurate feedback to both hourly and exempt staff members
Assist in management of the recruiting process.(i.e. - phone screens, interviews, offers, on-boarding)
May support and conduct management training
Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following

188

Center Manager Resume Examples & Samples

Employee development (60%)
Initiate and deliver staff communications, network and local
Developing employee talent, through regular meetings, goal check-ins, development plans, etc
Administer year-end review process and compensation changes
Assist in management of the recruiting process. (i.e. - phone screens, interviews, offers, on-boarding)
Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data
Operations Management (40%)
Supervise the operations within the facility

189

Access Center Manager Fpa Resume Examples & Samples

Responsible for maintaining service levels within the call center which includes average time to answer, average handling times, and average abandoned calls
Maintains and improves call center operations by monitoring staff performance, identifying and resolving problems, preparing and completing action plans, completing system audits, managing system and process improvement projects and performing quality assurance checks
Performs call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems (Work Force Manager); communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Ensures that all employees follow Mount Sinai best practices for call center management and operations
Develops presentations and holds meetings to motivate and educate call center agents, including monthly coaching and feedback sessions
Communicates company goals to associates so that every employee understands his or her role
Must be able to self-motivate and work independently as well as in a team environment
Must be able to handle constructive feedback and make decisions in a very fast paced environment
Directs day-to-day administrative operations with continual monitoring of operational policies and procedures to ensure efficient work flow and compliance
Develops and monitor all aspects of the call center departments that fall under manager purview. Prepare reports for senior leadership as necessary
Participates in staff recruitment and retention activities. Interviews, hires, counsels and terminates staff in addition to conducting annual performance appraisals
Monitor staffing needs and any relevant changes to staffing
Ensures departmental policies and procedures are adhered to under current guidelines
Attends administrative and committee meetings as required

190

Print Service Center Manager Resume Examples & Samples

Hire, train and evaluate personnel
Maintain personnel and equipment’s readiness to deliver a quality product
Maintain a high level of branch organization at all times
Fiscal and operational responsibility for daily branch operations
Manage branch activities within agreed budgets and timescales
Plan and direct production activities and establish production priorities
Maintain appropriate inventory controls
Develop tools to accurately track errors and deadline compliance
Track machine clicks to maintain maximum cost efficiency
QC outgoing orders. Monitor order-in, operators, quality control, final check and orders-out
Submit all branch reporting on time
Maintain a professional, quality work environment at all times
Comprehension of small format, large format, and color production processes
Excellent customer service and employee managing skills
Effectively promote ARC products and services
Competency with Word, Sub-Hub, Planwell, and other proprietary software
Friendly personality and good attitude
Flexibility to work overtime when needed
College degree (2-year or 4-year)
Computer and software knowledge
2 years’ experience managing or owning a print shop or printing facility
1 years’ of supervisory experience

191

Comprehensive Center Manager Resume Examples & Samples

Establish operational objectives and work plans to ensure compliance with customer requirements
Coordinate with shared resources, peers, and leadership throughout the state to identify, develop and implement best practices, process improvements, and effective programs for quality, training and employee retention
Design systems, processes and services as required to support ResCare and customer needs; providing leadership and focus in areas of expertise
Ensure that business practices are performed in accordance with ResCare policy, procedure and applicable federal, state, and local laws and regulations
Analyze overall performance across all identified critical metrics, specifically those related to quality, timeliness and productivity to identify trends and/or perform root-cause analysis; creating control plans to improve problem areas
Maintain an understanding of the financial performance of operations and assist in creating and implementing methodologies to streamline and improve operations
Ensure staffing is maintained at approved resource levels based on staffing forecasts and work activity; proactively advise on any staffing deficiencies or performance factors that may impact operational performance
Assess team performance and skill levels necessary to achieve work objectives
Responsible for training, development and motivation of team
111 TIFFANY PARK , GAFFNEY, SC 29341-1258 USA

192

Service Center Manager Resume Examples & Samples

Manages entire workflow of Participant Representative team towards successful delivery of service utilizing multiple products for multiple clients
Effectively apply and trains teams on ADP standard operating procedures, tools, products and client specific information
Functional Team Lead also demonstrates a high level of product knowledge through training, coaching, and developing that same knowledge in the team, and builds relationships as appropriate with operational and internal partners to ensure high effectiveness within the product by our representatives when working with participants
Escalate major client issues to Operation Directors
Communicates regularly with main service delivery contact to evaluate client's service satisfaction, develop plans to close gaps, develop mitigation plans for "hot" client concerns, or proactively address client needs and work with the participant service center to implement
Manager 1 manages at team of less tenured participant service center representatives (14-18) and Manager 2 manages more tenured participant service center representatives (8-10)
Recruits and selects new talent, ensures timely and effective training is provided (to include, but not limited to, formal, just-in-time, mentoring and on the job), motivates and rewards performance, provides regular and timely performance feedback to direct reports and focuses on development and engagement of each individual and the team as a whole
Drive innovation and continuous process improvement within the team. Meets biweekly with each team member and at least monthly with team
Must be able to perform duties required of a Participant Representative under staffing shortage situations. Performs other related duties as assigned
3-5 Years Call center or customer service experience;prior leadership/supervisory experience
Associates Degree with a Major Area of Concentration in Business Administration or its equivalent in education and experience
Ability to hold associates accountable to performance and development expectations; facilitate difficult conversations
Ability to develop and present information to a variety of audiences, including front line associates and clients
Project management skills - project plan development, management, implementation and debrief post project
Ability to motivate and influence behaviors and decisions - from front line associates to internal and external business partners
Lead by example through understanding and demonstrating departmental processes and protocols

193

Assistant Service Center Manager Resume Examples & Samples

Coordinate service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability
Develop and communicate department performance measurements
Work with department personnel in setting department and service center goals
Works with Independent Contractors to ensure they remain in compliance with safety and government regulations
Monitors TOC’s, all revenue components, labor expenses and manifests
Respond to inquiries from government officials
Communicate human resource information such as health, dental & vision insurance and 401(k) benefits
Respond to and resolves issues beyond the scope of supervisory staff and maintains on call status
Assist in the hiring, development, supervision and appraisal of service center personnel
Perform work of various supervisory/managerial staff positions in their absence
Attend meetings outside regular work hours
Education/Experience Skills: Bachelor’s degree (B.A.) from a four-year college or university; or four to five years related operation manager experience and/or training or equivalent combination of education and experience

194

Service Center Manager Resume Examples & Samples

Drive innovation, market share growth and customer service by engaging our partners – both internal and external – to thoroughly understand supply chain opportunities
Achieve financial goals by managing productivity, quality and customer service standards
Coaches personnel to model the values and culture of the company
Communicate effectively with customers, employees, peers, and senior management
Collaborate with company network to maximize knowledge of core competencies and best practices
Responsibility for ensuring safety, accounting and hiring policies and procedures are known and adhered to by managers and staff
Full P& L Responsibility; analyses P/L statements and balance sheets to determine efficiencies and inefficiencies in business practices
Serve as resource to the Regional Director for special projects, and deliver the overall vision of the Region
4 year degree or equivalent experience
Results oriented and can meet commitments
Proven track record of success and stability
Works well unsupervised
Superior ability to train people and motivate a team
Applicants need a good working knowledge of all Microsoft Office products, especially Excel
Must be willing to work extended hours and weekends as necessary

195

Assistant Service Center Manager Resume Examples & Samples

Prior Automotive Maintenance experience is preferred
Prior supervisory experience preferred
Ability to read and speak English and communicate with customers and co-workers

196

Service Center Manager Resume Examples & Samples

Must possess a valid drivers license
Associate’s Degree in Automotive Maintenance is preferred
Prior Retail experience preferred
Able to work nights when needed and at least every other weekend
Able to pass pre-employment drug screening and background checks
Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes
Must possess or have the ability to obtain forklift certification

197

Service Center Manager Resume Examples & Samples

Ensure LSC operations comply with ABB HSE requirements
Ensure Service output according to targets and schedule to achieve Service business goal
Ensure requirements related to quality, throughput time, efficiency, on-time delivery, cost, safety, etc. to reach target of company and customers
Manage department related KPIs achievement and the reports
Manage the inventory and cost expenditure in Service process
Develop service operations procedures
Lead improvement activities for capacity, quality, efficiency, cost reduction, etc. in Service process
Provide support to and cooperate with Sales team to promote LSC Services

198

Asst Service Center Manager Resume Examples & Samples

Selects, trains, and develops an effective and efficient staff: Ensures that Performance Reviews are conducted in accordance with corporate guidelines; reviews Performance results and develops actions plans to resolve identified areas of improvement
Manages and monitors new and pending claim volume to ensure proper staffing levels. Monitors operations, productivity reports and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
Provides guidance to claim supervisors to ensure proper investigation and timely equitable disposition of claims. Approves reserve recommendations, establishes reserves and makes recommendations on reserves exceeding authority; analyzes and reviews, on a continual basis, the reserve adequacy of a sampling of open claim files to ensure exposure is properly reflected
Performs other related duties as required or requested
Upholds the Crawford Code of Conduct

199

Contact Center Manager Resume Examples & Samples

Experience managing and leading successful customer service teams
Experience working in information technology or a closely related field
ITIL certification and/or applied knowledge of ITIL framework and concepts
Experience with IT Service Management tools (ServiceNow, Footprints, Remedy, etc)

200

Assistant Service Center Manager Resume Examples & Samples

Coaching of employees that models the values and culture of the company
Effective communication with customers and employees
Direct management and oversight of the Zero Harm/Safety Program at the facility
Ensure that all key processes – production, safety, and servicing – are understood by employees
Coordinate inbound / outbound flow of product (forklifts and trucks)
Inputting data daily / driver interactions
Warehouse operations
Forklift operation
Fast-paced, high-volume productivity
Associate’s Degree is required / four-year college degree is preferred
Experience working in a manufacturing, warehousing, distribution, and/or logistics environment
Prior forklift operations experience is required
Proven track record of success and stability (1 to 3 years)
Familiarity with both OSHA and DOT regulations and requirements strongly preferred
Results-oriented and can meet deadlines and commitments
Mechanically Inclined (electric/conveyor knowledge is a plus)
P&L and budgeting experience strongly preferred
Applicants need a good working knowledge of all Microsoft
Demonstrated solid decision making
Ability to provide new ideas - “think outside the box"
Must be willing to work 1st or 2nd shift, Saturdays, and extended hours as necessary

201

IT Resource Center Manager Resume Examples & Samples

Position responsible for executing to objectives and assignments with moderate supervision
Functional Management– build strong relationships with each of the functional managers and develop a collaboration cadence to ensure alignment of priorities. Where applicable, ensure the teams have the resources, tools, processes, discipline, and capacity necessary to execute upon the agreed projects, priorities and SLAs. Drive best in class system availability, issue resolution, and a continuous improvement mindset that fosters SLA improvement, cost leverage, innovation, speed and flexibility. Assist Functional Managers with creation of orientation/startup plans, including 1, 2, and 3 month goals; monitor the achievement of the orientation plan and ensure closure to the probationary period and establishment of performance objectives. Drive and participate in the Performance Evaluation process ensuring objectives are defined and rated accordingly
Administrative Management– consistently manage resources per Costa Rica policies to ensure fair treatment and a healthy organization. Lead recruiting efforts along with Human Resources to recruit for open positions; participate in hiring interviews, and select candidates and be accountable for key organizational targets, such as attrition, recruiting time, training, etc. Assist functional managers with the creation of technical and soft skills training plans to target the required competencies needed for the job assigned. Participate in Salary Planning for the group, and propose merit increases and promotions, in conjunction with remote managers based in local HR policies. Responsible for departmental compliance with applicable standards, guidelines, policies, and practices. Local administrative support related to expense reports, vacation, sick days, work schedule, etc. Follow up on monthly invoices and charges and manage group budget and provide updated forecasts
SLA Compliance – drive strong processes and discipline across the teams. Ensure that we work issues with pride, integrity, and a send of urgency. Work closely with the Service Desk, Emerson Operations Center, and Emerson PMO to ensure accurate and consistent metrics reporting and review. Utilize our metrics to drive positive behavior. Instill accountability in our teams and demonstrate willingness and ability to learn from our mistakes. Promote cross team collaboration on issues
Strategic Direction – work hand in hand with the Corporate IT Director of Human Resources as well as with other Corporate IT Functional Leaders
Efficient Operating Processes– work cross functionally to ensure that the processes we utilize are efficient and effective. Work to support the process improvement activities championed and prioritized by the Corporate IT Leadership team
Change and Problem Management Compliance –support and enforce strict change control processes. Help define and refine the way we manage problems in Corporate IT
Customer Satisfaction – instill a customer service mentality into the teams. Promote a collaborative transparent working environment. Set clear expectations with customers, employees and sister organizations and then meet those expectations
Organizational leadership– ensure goals are set, measured and communicated through the formal performance appraisal process and through informal updates in one on one and team meetings. Drive a well-conceived training program that promotes upward mobility for employees, while simultaneously reducing or eliminating single points of failure (with respect to resource knowledge) for Emerson. Represent the IT function in the local Management team. Prepare and lead local and regional communications meetings to pass down local and global communications and guarantee the required information is distributed and acknowledged by the employees. Participate and represent IT Function in different forums and audiences
Functional Liaison - responsibility will comprise on focus on organizational effectiveness, operational efficiency and cross site synergies of practices and processes associated with meeting the strategic and organizational goals of Corporate IT. Work to project plan, track effectiveness and implementation of programs and policies as applicable; elevating and enhancing collaboration across Corporate IT Global Resource Centers
Informal Leadership – the Resource Center Manager is expected to be a positive force for the entire Corporate IT organization. Leading in a cooperative, collaborative fashion that brings the best out in our teams
Project Management- Review project plans to ensure all critical aspects have been addressed appropriately including identifying tasks, estimating effort, allocating resources, obtaining executive sponsorship and managing risk. Participate in and help track, coordinate and plan program meetings, steering committees, and various team meetings
Engagement and Retention– Design and participate in the local engagement and retention activities by creating plans in alignment with local policies and procedures
Minimum 5+ years of relevant work experience in the IT field and or / managing a resource center or applicable experience
Proven ability to think strategically, formulate long and short term plans, and execute those plans
Formal training or practical experience in ITIL, PMI, or Lean is a plus
Proficient at dealing with all levels of the organization in a constructive, productive fashion
Experience managing global teams and systems
Proven ability to lead large initiatives or projects to successful conclusion
Strong verbal, written and presentation communications abilities
Strong analytical, problem-solving, project tracking and conceptual skills
Good appreciation of recruitment and retention strategies
Attention to detail and able to manage data accurately

202

Shared Service Center Manager Resume Examples & Samples

Work autonomously and with little supervision to set the standards and manage the day to day center operations for the Shared Services Center. This includes leading managers in duties, ensuring accuracy, resource planning, and effective engagement
Participate in senior management team meetings
Produce reports on team performance and management information and review the source/production of reports to ensure accuracy and effectiveness
Recruit, induct, train and mentor – setting stretching yet achievable objectives
Manage, coach, and develop direct reports and indirect reports
Direct the Shared Services Center operations, programs, projects, and staff
Help formalize, distribute, and manage relevant site communications
Lead, sometimes complex, accounting and finance projects
Ensure adequate and efficient systems of internal controls are in place and perform high-level control reviews
Ensure all Brightstar local/subsidiaries financial transactions, assets, and liabilities are accurately recorded and properly accounted for
Oversee the month end close of the general ledger
10+ years relevant experience, including 3+ years prior experience leading a shared services environment serving multiple countries; Finance background preferred
Previous experience on implementing continuous improvement initiatives in a SSC
Knowledge of the Costa Rica’s Free trade zone environment
English, Spanish
Excel in a fast-paced environment working with Microsoft Office
Able to manage workload and priorities independently
Able to develop others and manage teams effectively
Strong leadership and strategic thinking skills

203

Nascc Center Manager Resume Examples & Samples

Three years of office experience which included two years at full performance level and experience generating documents; AND
Lead work responsibility or coordination of office procedures
Strong customer service skills, both oral and written
Ability to work with people from diverse and multicultural backgrounds, excellent general office and computer skills
Direct experience, strong knowledge of and familiarity with Native American, Asian Pacific Islander and/or Alaskan Native communities
Accounting and policy (writing or managing)
Experience managing a facility
Budget creation and management
Supervision of student and professional staff
Social media, technology, and website experience
Experience working with or serving on a board
Extensive experience with major events
Experience working with students, student leadership, and student programming boards

204

Engagement Center Manager Resume Examples & Samples

Enables the provision of services, programs and activities in the neighborhood that are affiliated with the four pillar areas: Academic, Health & Wellness, Intercultural, and Residential Education
Manages use of Engagement Center space and assists with access to other potential programmatic spaces (e.g., classrooms, field trips to other campus units)
Partners with Residence Life and the Office of Cultural and Academic Transitions to educate resident mentors and cultural aides about Engagement Center resources, and to enlist their help in educating other student residents
Provides leadership for assessment of neighborhood program effectiveness, including data-driven decisions utilizing information from a variety of sources such as MAP Works
Routinely convenes the neighborhood “core team” with representatives from Campus Living Services/Residence Life, Culinary Services, the neighborhood health clinics, on-site academic advising services, and campus police
Establishes relationships with colleges and other academic support units
Partners with other Neighborhood Engagement Managers to coordinate common activities, tap additional resources, compare assessment data, and share best practices
Works with the Assistant Vice President for Strategic Initiatives to engage other campus partners, evaluate impact, and generate reports for the Neighborhood Policy Council
Hires, trains, and supervises clerical staff and student assistants
Manages neighborhood project/programming budget

205

Kellogg Center Manager Resume Examples & Samples

Establishes short-term and long range objectives in order to achieve assigned financial, customer service, and staff development goals
Develops, implements and monitors policies, standards and procedures in order to attain goals
Manages, reviews and evaluates the financial performance and trains management staff in sound fiscal practices
Develops new and revises existing programs in response to changing market conditions and revenue opportunities
Manages Kellogg Center hiring and staff development
Encourages employee feedback, promotes employee empowerment, and oversees Kellogg Center's timely completion of performance management activities
Maintains a high level of visibility and accessibility to customers and unit staff
Maintains involvement in University and local public affairs

206

Contact Center Manager Resume Examples & Samples

Manage Customer Service Supervisors, performance to be measured against job descriptions and Roles and Responsibilities. Apply development program for all direct reports
Ensure SLA’s are met, maintained and improved if possible
Maintain and monitor program profitability
Works closely with Supervisors to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes
Develop standardized policies and procedures
Effectively act as Liaison between all internal and external customers to provide excellence in Customer Service
Effectively handle multiple priorities within a changing environment
Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification and/or claim adjudication, physician’s office or outpatient billing, pharmacy and/or pharmaceutical manufacturers
Experience in managing larger healthcare programs with 50-100 agents
Understanding of Alternate Funding and Patient Assistant Programs
Experience with Public (Medicare/Medicaid) and/or Commercial insurance
Experience in program implementation, maintenance and restructure
Ability to analyze reimbursement specific data and prepare written reports for upper management and client communications
Experience meeting or exceeding multiple SLAs for the program
Experience in budget, staffing and profitability models
Ability to apply Contact Center and Customer Service best practices, preferred
Understanding of ICD-10, ICD-9, CPT, and HCPCS, desired

207

Center Manager Resume Examples & Samples

Work in partnership with the Regional Director on planning and overall day-to-day operations/program development/contract management/human resources/staff development/business development
Develop and maintain a communications plan and keep all lines of business communities appraised of project plans and related implications
Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance
Develop strategic plans/quality management
Participate in Leadership, Board Staff, and Board meetings
Implement project strategies that exceed Top 5 contractual requirements including metrics, cost, and quality
Manage the project monitoring and evaluation system, including project indicators and outputs to develop and promote appropriate evaluation strategies for center activities
Coordinate quality assurance and control reviews/audits and holding those responsible accountable for all corrections in a timely fashion
Alignment of company resources with project requirements and business needs of the Board staff
Monitor project budgets and submitting estimates for review and approval
Lead, supervise, and hold accountable direct reports including Program Managers and Workforce Center Managers to meet contracted performance expectations
Develop Center Managers and Center Supervisor to ensure success in their respective leadership roles
Coordinate employee training, mentoring, work assignments, performance assessment, development and succession
Ensuring all staff are trained and assessed on funded programs, customer service, and LEGACY Principles
Maintain a library of knowledge and lessons learned from project activities, monitor reviews and audits
Ensure that all required reporting are submitted in a timely manner to the appropriate parties
255 ELM ST , OIL CITY, PA 16301-1467 USA

208

Fiancial Center Manager Resume Examples & Samples

Ensure tight connection with the market sales manager and other “One Team” leaders/partners
A minimum of three years recent experience building, leading, managing and coaching a team
Ability to pass pre-employment assessments and compliance requirements

209

Service Center Manager Resume Examples & Samples

Provide oversight, management and leadership, ensure that all processes are followed and that the performance measures established for the client are achieved or exceeded
Responsible for setting a vision for the service desk, building a strategy to achieve that vision in alignment with contractual agreements and best practices
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change
Prepare and achieve Help Desk Institute (HDI) re-certification every 2 years
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems
Accomplishes information systems and organization mission by completing related results as needed
Must be able to provide oral and written communication that is effective and understandable by all audiences. Must communicate frequently in various settings both with individuals and groups
Provides excellent customer service through excellent communication with customers to determine their priorities and needs and ensuring that the services provided meet the needs of the customer
Utilizes best practice process improvement methodologies to analyze current processes, determine improvements and implement
Must be an agent for change and ensure changes are communicated in a positive manner
Capable of making decisions in the best interest of the customer and achieving excellence in performance. Utilizes resources available to analyze and determine the best course of action before making decisions
Minimum of 11 years of relevant experience, with 5 years leading complex projects in the subject area of expertise, and 6 years progressively more responsible experience in major IT software, hardware, or integration projects
At least 4 years of Project Management experience
At least 1 year as a manager or supervisor of an IT Call Center with 75+ employees
HDI Support Center Manager certification
Proficiency in understanding of the ACD system
Knowledge and understanding of BMC Remedy 9.1, and other various support tools used to troubleshoot and resolve incidents
PMO and complex performance-based contract experience is required
Must be a strong leader, manager and team builder/player with superior communication and problem-solving skills
Must be able to obtain and maintain government security (Public Trust) clearance
5+ years direct client interface and work experience with the Department of Transportation Enterprise IT Service Center, IT Asset Management, and Network Infrastructure management
1 year experience with BMC Remedy 9.1
2+ years’ experience with Business Objects, and dashboard tools
Experience working on an IT services on a 24x7 environment
Experience with Problem, Configuration, Change, Release Management
ITIL Foundations v3 / Foundation 2011 certification or higher

210

Control Center Manager Resume Examples & Samples

Controls and directs the movement of all revenue and non-revenue trains using computerized train control systems, knowledge of signal systems and switches, Operating Rule Book and Standard Operating Procedures
Adjust and make alterations to schedules to ensure proper spacing and efficient utilization of equipment and personnel
Directs and coordinates the movement of all supervisory personnel assigned to train operations, yard operations, stations and facilities on a daily basis to maintain efficient service and respond to typical operational incidents
Manage Operational Emergencies via implementing the Incident Command System and coordinating SEPTA response with external Emergency Response Agencies
Coordinate with Power Dispatcher for all situations involving traction power, signal power, and facilities power
Coordinate with SEPTA Police for all safety and security incidents throughout subway operations
Direct and instruct operating personnel in troubleshooting procedures to prevent, reduce, or clear delays
Assist with the collection and analysis of train operational data to improve on-time performance and other service measurements
Enhance the safety/security of the subway systems and facilities via the management of Closed Circuit Television (CCTV) and system alarms at each station
Control and direct all communications with field personnel utilizing radios, telephones, electronic data processing equipment, and other systems as required
Operates and utilizes computer and manual reference files, procedures, and schedules
Manage the reporting system to document occurrences involving service delays, passenger incidents, equipment failures and defects
Ensure all notifications required are properly communicated, including managerial notifications and other emergency notifications
Perform other duties as required/assigned

211

Center Manager Resume Examples & Samples

BA/BS degree in a related science and/or three or more years of recent, directly related work experience following degree completion, utilizing the techniques or methods required by the position; or an equivalent combination of education and experience
High level of anatomical knowledge required. Ability to manage multiple tasks and priorities to achieve desired goals
Excellent organization, problem-solving, verbal/written communication skills
Strong dissection skills for identifying, producing, labeling, and keying dissected specimens

212

Contact Center Manager Resume Examples & Samples

Thorough knowledge of products and services
World class customer service and expert in problem resolution
Strong coaching abilities - takes responsibility for coaching people to drive performance and sales improvement
Leadership skills that foster collaboration, respect and harmony amongst team. Builds a climate that values collaborative/innovative thinking
Excellent time management skills; goal driven with a desire to exceed sales and productivity goals - including meeting day to day business needs
Uses personal development plans to help individual review development and measure improvements in performance
Advanced problem solving skills/ability to negotiate through difficult situation with customer recovery as end result
Excellent verbal, written and interpersonal skills
Ability to multi-task and work independently in a fast paced work environment
Excellent knowledge of Office products
Sets challenging and measurable goals and targets for others
Expresses confidence in the capability of self and others to achieve
Uses appropriate communication channels to keep people informed
Enables the expression and understanding of others emotions and perspectives
Empowers others to broaden the scope of their responsibility to deliver excellence
Recognizes the dynamics of problems, issues and situations (taking account the different interests and perspectives at play)
Recognizes and values different contributions from colleagues
Lead and telephony management skills
Bachelor Degree preferred or 3-5 Years of Customer Service/Sales management Experience in lieu of Degree
3 – 5 years Supervisor Experience, banking and or operations
Demonstrated customer service sales experience
Demonstrated coaching skills
Contact Center experience preferred

213

Wealth Center Manager Resume Examples & Samples

In support of the overall WMG strategic direction develops, recommends, and executes a detailed business plan with goals and objectives for assigned market
Provides WMG market leadership by closely aligning with RBG regions and provides a direct relationship with regional and branch leaders from the Retail Banking Group to help ensure successful implementation and communication of WMG strategies and products
Oversees the appointment of PCAs to new and existing clients, including the facilitation of the cross-sell relationship management teams (PCAs, trust, investment, retail banking, commercial banking, etc.)
Establishes, communicates, and achieves service goals and standards, ensuring communication and comprehension by all staff in a specific market
Prepares weekly, monthly and other periodic reports for management and others as needed
Required license(s) or certification(s) Series 7,66, Insurance required
7 to 10 years of specialized wealth management experience, such as in the fields of private client advisory, trust administration, investment management
Minimum of 2 to 5 years of brokerage experience
Thorough understanding of financial planning concepts, including trust/estate planning, tax planning, investments, insurance and custom credit
Ability to use PC and related business software

214

Center Manager Resume Examples & Samples

SPECIFIC QUALIFICATIONS**
Prior LPN Experience
Ability to work the floor and hit the round running in role
Ability to complete management functions
Urgent Care Experience is MAJOR Plus
1+ year(s) of experience in the supervision of staff

215

Assistant Center Manager Resume Examples & Samples

Contributes to the business unit’s financial objectives through forecasting and initial scheduling of the work force and daily force adjustments, i.e. e-time, scheduling, ensuring occupancy and service levels are met
Leads the active recruitment and hiring process for the Center to meet staffing requirements
Works closely with the Center Manager, and the Talent & Culture Manager, regarding employee relations
Acts as the primary support point of contact in the absence of the Center Manager
Meets and exceeds all department goals and supports administrative staff in achievement of Individual Performance Plans
Implements activities that further employee engagement
Oversees all building maintenance, ensuring facility is properly maintained. Manages vendor relationships and ensures compliance with contract agreements
In partnership with Enterprise Service Delivery, oversees technical support for the Center, providing timely reporting of issues and ensuring issues are resolved through completion
Trains supervisory staff on best-practice methods of team management, including a hands-on interactive leadership approach that maximizes team member performance
Oversees the development of employee coaching plans for team members
Supports the new hire onboarding experience, ensuring that new staff are positioned for success through the effective delivery of training and cultural assimilation
Ensures safety in the workplace by implementing and maintaining proactive measures to reduce workplace injuries
Enforces all federal, state, local laws and CSD policies and procedures, with support from the Talent & Culture team

216

Convention Center Manager Resume Examples & Samples

Ensuring the sales & marketing strategy for the conference center achieves its objectives
Oversee the preparation, planning and execution of all designated events
Strong organisational and operational skills and must be a natural leader & mentor
Offer strong focus on training and team development
Liaise with clients, assess their needs, and develop operational strategies to meet those needs
Implement new changes in policies and procedures to improve the overall service standards and quality
Excellent understanding of budgets, forecasts and various other financials
Liaise among departments with banquet event orders and weekly meetings
Prepare end of month reporting and weekly forecasts
Represent the hotel at hotel, trade and Industry events when required
Checking customer satisfaction and resolving any outstanding issues to ensure future business
Manage employee workforce, rostering, recruiting and performance management
2-3 Management experience in a large hotel event operation or convention environment
Experience managing multiple and large scale events
Current QLD RSA & RMLV
Working knowledge of the Opera property Management systems, Microsoft Office suite and computer skills essential
Solid knowledge of relevant federal and state legislation impacting upon the food, beverage and catering industry and workplace environments
Confident and collaborative communication and working style that encourages client, customer feedback and demonstrates a high level of professionalism at all times
Proven ability to manage, train and roster the team in line with set budgets
Hands on management style with proven leadership qualities
Effective communication skills with hotel staff, management and suppliers
Computer literate with strong administration skills
Flexible working hours including the ability to work weekends, public holidays, morning and night shifts

217

Service Center Manager Resume Examples & Samples

Interpret and explain human resources policies, procedures, laws, standards or regulations
Develop and implement service center policies or procedures
Train service center staff
Oversee the development and maintenance of personnel action forms and personnel files
Contact information for a minimum of three references
Letter of interest explaining why you are the ideal candidate, including specific examples from your experience. No more than 3 pages
Answers to the online supplemental questions
Interpret and explain human resources policies, procedures, laws, standards, or regulations
Develop and implement service center policies and/or procedures
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)
Maintain and update organization documents, such as organizational charts, directories, or performance evaluation forms
Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues
Analyze employment-related data and prepare required reports
May supervise staff responsible to hire employees and process hiring-related paperwork
May address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
May select qualified job applicants or refer them to managers, making hiring recommendations when appropriate
May schedule or conduct new employee orientations
May conduct exit interviews and ensure that necessary employment termination paperwork is completed
May be assigned as a Disaster Service Worker, as required
Other related duties, as assigned
Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Personnel management principles and techniques, including interviewing, selection, training, supervision, evaluation, motivation, discipline and staff development
Information systems applications for managing human resources processes
Common office computer applications such as word processing and manipulating spreadsheets
County human resources rules and regulations; State and local laws and regulations relating to human resources
Administration and maintenance of personnel files
Principles of negotiating and reaching agreement
Methods of administrative problem solving
Research and analysis methods and principles
Presentation techniques
Plan, organize, manage and evaluate a personnel program
Interpret, enforce and apply Federal, State, County, and local policies, procedures, laws and regulations
Develop and maintain effective working relationships with those contacted during the course of work, including interacting effectively with employee groups and representatives
Supervise, train, develop and motivate staff
Effectively utilize information systems
Prepare clear and concise reports and written communications
Communicate effectively both verbally and in writing
Apply general rules to specific problems to produce answers that make sense

218

Access Center Manager Resume Examples & Samples

MINIMUM QUALIFICATIONS
Minimum of five (5) years’ clinical experience as RN
Minimum of two (2) years’ experience as a clinical manager strongly preferred
ASC experience strongly preferred

219

Test Center Manager Resume Examples & Samples

Ability to work 24 to 26 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7 am - 10 pm various shifts as scheduled, any day Monday through Friday
Ability to work approximately 4 Saturdays per month from 7:15 am to 5 pm

220

PP Service Center Manager Resume Examples & Samples

Ensure all Service Center associates answer phones, voicemails, and email inquiries in a timely, professional and courteous manner
Coach, motivate, and train Service Center associates
Provide regular feedback on associate performance
Resolve complex accounts payable and procurement payment issues escalated by team
Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.)
Review monthly performance metrics dashboard and report out to Senior Leadership Team (A/P and Procurement Directors)
Regularly seek feedback on team’s performance from client base, and create and implement improvements to processes as needed
Partner with A/P and Procurement Managers to reduce errors and improve service
Set and ensure all organizational functions, standards (metrics), and service level agreements for the Call Center are consistently met and/or exceeded. Includes a high degree of customer service and satisfaction, root cause analysis, training, problem resolution, and maximizing productivity levels
Travel 5% to 10%
Opportunity to work with a young and energetic team
To gain experience in working and collaborating with diverse and multi-cultural team across the Pacific region
Bachelor’s degree in Business, Accounting or Finance
4 years of experience as a supervisor, lead or manager
At least 4 years of experience in an Accounts Payable and/or Procurement environment preferably gained in a BPO/Shared Services environment
Experience in using SAP

221

Service Center Manager Resume Examples & Samples

Must be an ambassador of safety and must foster continual safer working practices and environment improvements
Coach/Train/Mentor employees as well as participate in other talent upgrading activities
Lead the achievement of Safety, People, Quality, Delivery, and Cost Business Objectives
Understanding and achievement of Service Center Financial Targets
Lead Continuous Improvement efforts in all areas of the business
Manage the facility’s capacity level from both available labor and skills
Have the ability to communicate and work with all levels of the organization
Support local, regional and global standardizations to best practices
Long term business strategy plans through analytics
Able to perform capital expenditure justifications
Must be able to build positive and trusting relationships with their team, customers and cross-functional supporting resources through daily communications and execution on commitments
Able to have work-life balance for themselves and their team in an oscillating service industry while meeting their external and internal customers’ needs
Assist with solution development for customers
Implement and track KPIs
Ambassador of EnPro + CPI's Code of Business Conduct/ Code of Conduct
Strong communication skills, internal and customer-facing
Prior experience working in a service center environment or related field
5+ years’ experience in manufacturing
5+ years’ experience leading teams
Business acumen & basic financial management abilities
Strong tme management skills

222

Contact Center Manager Resume Examples & Samples

Develop and manage a world class service and sales call center that delivers quality services to our Consumer and Corporate customers as well as maintain significant sales activities achieving month on month growth in sales, sustainable reduction in customer attrition and enhance customer satisfaction and loyalty
Develop x-sell monthly targets through alignment with business stakeholders and ensure underlying team leaders and agents meet and exceed such targets
Develop a strong analytical MIS to monitor all performance across call center on sales and service fronts with emphasis on quality, customer loyalty/satisfaction and customer retention metrics
Develop and maintain underlying operational and service delivery process and agent empowerment matrices to enhance service turnaround times for different customer segments
Through regular customer behavior analysis develop strong campaigns to enhance acquisitions and servicing decisions
Manage call center staffing scheduling with regard to infrastructure capacity, features, resources through development of ongoing workforce and capacity analysis tools
Manage the operational activities of the call center in support of the business vision, mission and customer access strategies across Corporate and Retail businesses
Coordinate, and manage activities of the call center to ensure that agreed SLA is being accomplished for different customer segments
Provide leadership to a large and diverse staff to minimize staff turnaround, increase motivation and directional coaching
Create a resource center of excellence to develop and export talent when needed across business units
Responsible for development of supervisor staff, including on-job training, motivation and coaching to reinforce required leadership and operational skills
Maintain daily, weekly and monthly operation reports reflecting all indication figures and present it to the management
Improvement ideas to enhance the customer experience & to make the customer life more much easier
Ensure the Call Center is compliant for all governance/ audit/ regulatory measures
Works with Quality Department to ensure consistency in call evaluations and those quality objectives are achieved for the business
Ensure people metrics for absence/ attrition and EOS are to be set and achieved
Develop priority servicing for premiere segments and create different customer value using LEAN process management across all retail and corporate segments
Manage services across Corporate and SME space
Interview, select and hire the Representatives in accordance with Barclay's established policies and regulations
Manage Representatives’ schedules in partnership with the workforce senior officer to ensure call-handling effectiveness and to achieve customer satisfaction and bank productivity goals
Holds a weekly meeting with the Team member to review the service and sales results and means for enhancement
Agree challenging performance and development objectives for team members providing regular coaching / feedback
Pursue self-development as to increase personal effectiveness acknowledging strengths and areas for development
Excellent communication Skills, verbal & written
Self-motivated enjoying a good ability to work with others (within the department other departments) with a high spirit of Team -Work
Work in an effective & efficient manner introducing a high standard of service quality
Excellent Analytical skills
Operational risk practice
Resource Management knowledge
(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)

223

Club Contact Center Manager Resume Examples & Samples

Monitors and provides feedback to agents regarding performance on all calls as outlined in the quality assurance (QA) standards
Researches, resolves, and ensures proper support documentation as required on all member contacts and process any necessary follow up to facilitate requests
Provides feedback and coaching to agents regarding overall performance, behavior, and attendance
Drives metric standards for success. Average speed of answer (ASA) 95% and 100% call service rate. Both inbound and outbound calls in a blended environment will be administered. Metrics of revenue per hour and QA are essential to operations
Develops creative scripts for agents to penetrate leads and convert successful reservation per hour metrics
Responsible for coaching, developing, and mentoring agents
Trains agents in live environment to success
Responsible for ensuring the accuracy of team member time cards
Resolves member and owner questions and/or issues
Maintains open and professional communication with other departments
Conducts follow-up calls to members and owners as requested by team members
Completes administrative tasks daily as requested by management
Responsible for meeting department goals in regards to service levels, quality assurance, and other key performance indicators (KPIs) and contributes to the overall success of the department
Coaches, trains, and motivates the Quality Compliance Analysts to meet and exceed expected goals and objectives
Designs and facilitates quality assurance training programs for key personnel in conjunction with management team
Leads recruitment activities for the department including candidate interviews, updating human resource systems with outcomes and making hiring recommendations to management
A minimum two (2) years of experience in the customer service and/or call center field required
A minimum two (2) years of supervisory experience in the customer service and/or call center field required
Ability to function under high pressure in a fast paced environment
Ability to facilitate training or coaching sessions with team members
Ability to analyze team members’ call statistics
Understands how to develop and implement business strategies
Ability to successfully negotiate
Basic math skills

224

Member Contact Center Manager Resume Examples & Samples

Monitor the quality assurance program closely to track trends and opportunities for improving service and recommending training to consistently improve member service and experience
Consistently monitor call queues, email turn times, and responses insuring all are within acceptable performance standards
Lead, motivate and coach supervisors, team leads, quality assurance representative(s), and direct reports
Keeps up with member surveys, social media comments, and have a clear understanding of the feedback through these channels with ideas and solutions to solve
Develop action plans that drive and sustain an engaged work environment
Proactively seeks to learn best practices and/or techniques within the contact center industry to evolve and remain current and competitive
Minimum 5 years prior leadership experience in contact centers preferably a credit union and/or financial institution (required)
Strong knowledge of digital services and leading teams that serve digital channel members
Strong knowledge of financial institution compliance and regulation standards
Passionate about people development and contact center work
Outstanding judgment with the ability to make timely and sound decisions

225

One Stop Operator / Center Manager Resume Examples & Samples

Convenes all partners and providers on a regular basis to determine, assess, and report on common goals
Fosters an environment of clear communication between One-Stop partners and providers, as well as customers
Implements policies and initiatives developed by the funder
Provides recommendations for professional development and service delivery innovations
Recruits new partners and providers to the One-Stop System based on local need and assists the funder in articulating the value proposition
Ensures contract compliance with federal, state, and local mandates and contractual goals
Supports One-Stop System staff development to increase overall knowledge and awareness
May assist the funder in the development of content for, and the coordination of, receiving signed MOU and/or RSA agreements
Serves as liaison with the funding source, mandated and voluntary partners and providers, businesses and business-serving organizations, and training providers
203 East Cary Street , Richmond, VA 23219 USA

226

Service Center Manager Resume Examples & Samples

Perform daily order entry and billing functions; generate shipping orders, invoices for mailing and initiate back orders
Enter appropriate customer information into the computer system in an accurate manner
Answer questions from sales staff and customers regarding products and orders using information available from the inventory and distribution management software
Monitor billings for accuracy and communicate with personnel to resolve discrepancies or verify unusual items
Research discrepancies and debit memos to accurately process, issue and post credits/debits to customer accounts as necessary
Reconcile inventory
Assist in daily and month end closing by assuring all appropriate information is entered into computer

227

Global Replenishment Center Manager Resume Examples & Samples

3+ supervisory/management skills
Strong knowledge of Microsoft Office products
Decisions have a short term impact on work processes, outcomes, and customers

228

Wealth Management Wealth Center Manager Resume Examples & Samples

Implements procedures to ensure the continuous business practice of maintaining an active program of calling on clients and prospects to achieve new business and client retention objectives
Builds and maintains internal partnerships with CBD, SME (BBOs, BBC, SBA), CBG, and all SME’s within Wealth Mgmt, i.e., Global Investment Mgmt and Fiduciary Services, Ultra High Net Worth, Philanthropy Consulting and others to grow BOW Client and investments/deposits
Prepares periodic reports as needed, implements strategic direction and ensures region is both poised for and achieves success
Responsible for the recruitment, development, coaching, counseling, discipline, writing and administering performance reviews in a timely manner and retention of assigned team members
Manages the performance management of team members by conducting regular staff meetings and coaching sessions with team members to communicate information, recognize successes, discuss challenges and provide forum for team members to discuss pertinent issues
Required License(s) series 7, 65/66 & Insurance
Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization
Advanced knowledge of all consumer and business services and products for high net worth individuals and related businesses
Expertise managing budgets and financial reporting
Demonstrated negotiation, planning and organizational skills
Ability to use PC and various systems, including knowledge of Microsoft Office Products
Must have a collaborative spirit and strong relationships with fellow team members

229

Test Center Manager Resume Examples & Samples

Ability to work 30 to 40 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 7am - 8:30pm various shifts as scheduled, any day Monday through Friday
Ability to work approximately 3-4 Saturdays per month from 7:30 am to 8:30 pm

230

Assistant Service Center Manager Resume Examples & Samples

Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability and positive employee and customer relations
Communicates department performance to Service Center Manager
Works with department personnel in setting department and service center goals
Investigates OS&D claims
Communicates human resource information such as health insurance and 401(k) benefits
Responds to and resolves issues beyond the scope of supervisory staff and maintains on call status
Assists in creating contracts with customers, contractors and partners
Performs work of various supervisory/managerial staff positions in their absence
Education/Experience Skills: Bachelor’s degree (B.A.) from a four-year college or university; or two to three years related experience and/or training’ or equivalent combination of education and experience

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