Unit Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the unit support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Schmeler

Amie

Schmeler

684 Bahringer Manor

Chicago

+1 (555) 611 8092

684 Bahringer Manor

Chicago

Phone

p +1 (555) 611 8092

Experience Experience

Houston, TX

IPB Consumer Bank Support Unit

Houston, TX

Lynch Group

Houston, TX

IPB Consumer Bank Support Unit

Develop, motivate, and inspire a team of employees with a high level of AML awareness so these employees can move from function to function to breed success and meet or exceed target objectives
Monitor Execution (On and off site) to identify trends and monitor health of process execution
Constantly evaluate the Operational work flow tools to ensure that every step is being taken to automate routine processes allowing staff to concentrate on true AML risk
Equip and execute a process fully accepted by Citi’s Regulators
Proven track record of working on delivering complex and detailed projects, including demonstrated history of successfully driving change and managing for results
Establish a strict oversight function to immediately address control challenges and maintain an environment where Corrective Action Plans are encouraged and carefully implemented, tested and evaluated
Knowledge of Consumer, Commercial and Wealth Management businesses

Detroit, MI

Consumer Business Support Unit-analyst

Detroit, MI

Bechtelar LLC

Detroit, MI

Consumer Business Support Unit-analyst

Adherence to prescribed procedures and policies and ensuring 95% first time pass rate for performing CBSU activities
As a checker, to ensure EDDs are reviewed timely and in line with the quality expectations to reduce re-work/breaches
Timely performance of key CBSU activities – Periodic Review, HRAC, KYC feedback loop, EWR and alert monitoring
To ensure timely implementation of new and enhanced policies and procedures.
To be the subject matter expert on all the matters related to AML and KYC from business side
To review the account opening – KYC as BUCO for SPF, High risk and Citi gold clients
Ensure that the business unit’s Self-Assessment Checklist, MCAs and procedures manuals are updated

present

Detroit, MI

North American Consumer Bank Support Unit

Detroit, MI

Macejkovic, Mayert and Reichert

present

Detroit, MI

North American Consumer Bank Support Unit

present

Strong AML awareness along with a documented record of managing large teams and automating processes
Demonstrated track record of innovation and out of the box thinking
Define and oversee standards for Policies and Procedures, Training and Change Control and Operational Consistency
Drive quality to be the basis for all measurements of success at every level of the business
Constantly look for Operational efficiencies that will yield process improvements and innovation in technology driving greater speed and effectiveness in identification and escalation of risk issues
Drive cost optimization efforts to eliminate business practices that do not drive process effectiveness
Develop daily metrics to assess quality of execution at the analyst level that feed scorecards at all levels

Education Education

Bachelor’s Degree in Business

University of Central Florida

Bachelor’s Degree in Business

Skills Skills

Strong leadership capability with the ability to influence a wide range of people from THF Corporate team to plant leadership and cross functional teams
Excellent project management capability
Adaptability to Change: Adjusts to change and uncertainty, able to shift gears and can act in ambiguous or uncertain situations
Strong interpersonal skills with the ability to coach and mentor others
Ability to organize, influence and prioritize tasks to meet deadlines
Excellent computer skills (Word, Excel, Microsoft Project, etc.)
Self-motivated with strong multitasking, analytical thinking, problem solving and leadership skills
Expertise and knowledge of Regulatory, Artwork, R&D, QA and manufacturing processes to influence team participation and follow up
Strong facilitating, presenting and training skills
Strong written and verbal communication skills

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15 Unit Support resume templates

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Morgan Stanley Bank Front Line Unit Risk Support Resume Examples & Samples

Senior Management decision-making (e.g. risk assessments)
Business Analytics (e.g. identifying trends)
Presentation Support (Operational Incident Management)
Cross Functional co-ordination & Bank Communication - effective and efficient information flows supporting Bank Risk Governance reporting processes
Proven experience and understanding of dealing with operational risk framework, preferably in financial services industry
At least 1-3 years post-graduate professional experience in a high-performance environment
Strong analytical and data analysis skills (MS Excel, Data Analysis techniques; MS Access skills would be advantageous) with ability to research, interpret and evaluate data
Well-organized, efficient and detail-oriented with the ability to simultaneously handle multiple tasks and changing priorities in an effective manner
Strong oral and written communication skills; provides clear communications to explain analysis results and conclusions in logical, structured manner
Self-starter and self motivated – can work without close supervision, able to work with minimal guidance once task / deliverable understood and raise intelligent questions at appropriate time
Comfortable to work independently as well as within a team structure, and able to interact with all levels of staff and management

Citibank Berhad Kl-channel Support Unit Custodian Resume Examples & Samples

Responsible to attend and process faxes, general correspondences and maintenance requests via eSMS, in accordance to policies and operating guidelines
Responsible to ensure customers’ inquiries, requests and transactions are carried out and executed accurately within turnaround time
Some of the job functions involved but not limited to are: change of address, demographic updates, card cancellation, waivers, replacement card, standing instruction enrolment, bankruptcy, court orders, third party fund transfer, charges adjustments, unit trust authorization, debit card pin regeneration & activation, SPEED call back arrangement, etc
Manage first level problems and ensure issues highlighted by customers are resolved effectively and promptly to customer’s satisfaction
Review and improve unit’s working processes in line with the bank’s compliance guidelines
Prepare daily and monthly MIS / reports on the volume handled
Analysis MIS and recommend actions to strengthen effectiveness of unit (if applicable)
Assist with other ad hoc assignments in the unit from time to time
Degree / higher diploma holder
Customer service oriented with good communication and problem resolution skills
At least 1 year experience at Citiphone
Strong team player and yet able to work independently
Willing to work long hours; handle high volume of transactions and additional assignments with minimum supervision
Strong motivation to learn
Strong command of spoken and written English

Sourcing Support Unit Lead-russian Speaking Resume Examples & Samples

Ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, managing performance, etc.). Take ownership for the managed team to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team and individual dialogues, development opportunities)
High performing Team: ensure that the managed department has the required quantity and quality workforce in place. Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs
Contract management experience preferred
Experience in running and evaluating tender/RFPs and eAuctions preferred
Computer skills: Microsoft Excel, Word, Outlook, Power Point, Adobe Reader
Strong prioritizing, organizational and planning skills
Ability to support, lead and conduct negotiations successfully on non-business critical projects or against pre-agreed objectives
Able to remain calm and focused in hectic and challenging environments
Good soft- and interpersonal skills
Dedicated and willing to learn
Strong team management skills
Methodical

Business Support Unit Risk & Control Resume Examples & Samples

5 years’ experience in banking, finance or law
Strong Leadership and Motivational skills
Excellent workflow management skills/experience
Superior planning & organizing skills
Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project)

Mortgage Lending Default Support Unit Leader Resume Examples & Samples

Lead a functional area within Default Administration that is focused on a specific investor, insurer or support function
Supervise staff to ensure that daily production goals are achieved while meeting quality and regulatory requirements. This includes mentoring and coaching of team members and handling personnel issues
Review any industry trends or changes delivered by investors, insurers or government regulatory bodies applicable to unit
Bachelor's degree in business or finance or equivalent education and related training
Three years of experience in mortgage servicing
One year of experience in loss mitigation or mortgage default servicing
Ability to manage and monitor the performance of others and provide constructive feedback
Master's degree in business with concentration in management or finance
Strong Microsoft Excel and Database management skills

Business Support Unit Team Leader Resume Examples & Samples

Build a professional team of analysts – trained and energized to deliver quality, efficiency and risk assurance
Personally check and validate assigned CDD alert closures
Ensure CDD’s are closed within the required SLA with no breaches
Assist the business ensure up to date customer data/information is maintained
Develop streamlined workflows to deliver efficiency and timeliness and manage workflows
Develop control structure including quality and timeliness measures
Assist in developing workflows, procedure documents, checklists as required
Manage staff including all related staff deliverables (performance management etc.)
Support Business Units through procedural and technical advice and guidance (not policy advice)
Tertiary qualifications in Business discipline preferred

IPB Consumer Business Support Unit AML Checker Resume Examples & Samples

To support and assist the US management team in coordinating all the required approvals for client’s KYC profiles and responsible for review and approve/reject all level one OneSource submissions to ensure quality and consistency in the IPB US AML procedures
To support a systematic training program to be taken by all bank sales staff. Training to focus on keeping staff aware of all up to date with regards to IPB US KYC/AML systems, policies and procedures
Act as liaison with Compliance (Advisory and FIU) to ensure that cases are closed in a timely fashion after all required KYC profiles have received requisite approvals
To support the monitoring of the OneSource tracking queues to ensure that all Annual Reviews, Exception Requests, Source of Wealth Corroboration and Public Figure Reviews are completed prior to compliance deadlines
Responsible to provide to the RM guidance when required during the AAM creation/approval process for new accounts and/or Periodic Reviews
Responsible for timely review of all KYC profile cases related to Periodic Review and ensure updates based on the information received from the banker are in accordance to the KYC guidelines
Support staff in obtaining country “no objection” notices for Public Figure Accounts
To support BUCO coordinating and distributing all AML alerts and ensure closure prior to compliance department deadlines
Work with local BUCOs to obtain Legal Opinions or other required support from countries
Lead improvement projects to streamline the Customer’s Risk Profile improvement and AML alerts processes
Minimum 3 years of Business Banking and Customer Service experience
Bachelor of Arts or equivalent experience
Strong sales and influencing skills; ability to build support and consensus
Understanding of Bank's policies and procedures
Bilingual - English and Spanish (preferred)

Ipb-consumer Business Support Unit Enterprise Wide Review Manager Resume Examples & Samples

Bachelor degree or equivalent experience
Ability to use Microsoft tool suite (Excel, Word, Access, PowerPoint)
5+ years of significant experience in the banking industry
Minimum 2 years in AML, KYC, CRF related matters
Must have minimum of 2 years of experience working with OneSource system or similar
Understanding of Bank’s policies and procedures
Proven success in a client-focused environment and with process improvement projects
Highly effective verbal and written communications skills
Strong sales and influencing skills; ability to build support and consensus
Strong commitment to the business and team
Bilingual – English and Spanish; Portuguese a plus
Ability to multi-task and work in a fast-paced environment with limited supervision
Proactively process requirements until completion
Ability to report to Senior Management levels
Ability to build strong positive relationships and leverage them

BB Support Specialist, Online Business Unit Resume Examples & Samples

Communication – Demonstrates effective, clear and professional written and oral communication to top leadership and/or thousands of sellers at a time
Seller Support – Answers complex questions to and posed by sellers and associates pertaining to program behavior, expectations of sellers, customer management, fulfillment problems and best practices, software training, site displays, payments and deductions, and ecommerce basics
Troubleshooting – Aids team members with difficult contacts as needed. Frequently joins calls to troubleshoot and clarify issues for strategic sellers. Identifies trends and enhancements or solutions to complex problems
Manages relationships – Build solutions agreeable to multiple teams and departments such as Customer Service, Account Management, Merchants, Seller Acquisition, Legal, Taxonomy or Payments teams as required to resolve issues and questions

Ipb-consumer Business Support Unit KYC Checker SME Resume Examples & Samples

Ability to use Microsoft tool suite (Excel, Word, PowerPoint)
Minimum 5 years of Business Banking and Customer Service experience
Proven success in a client-focused environment and with process improvement projects
Strong influencing skills and ability to build support and consensus
Bilingual – English and Spanish (required)
Ability to multi-task and work in a fast-paced environment with limited supervision

Business Unit Support Manager Resume Examples & Samples

Supports General Manager on development of strategic initiatives that will drive success for the business unit
Assembles project teams, outlines project plans, and holds kick-off meetings for new initiatives
Leads SKU simplification / discontinuation process, execution, and coordination activities with procurement, operations, and go-to-market cross functional teams
Serves as point person for sales communications / sales wire documents, IRI new item tracking, and assists with new item launch sales materials and sample requests
Develops and maintains product catalogue materials and controls brand label product offering
Leads and coordinates regular project meeting cadence and distributes meeting minutes for key retail and foodservice channel customers
Owns and optimizes promotional shipper display / pallet program and associated seasonal program timelines and customer sell-in strategies
Identifies and recommends solutions for business process improvement
Initiatives may include business process improvement, product and packaging innovation, high value cost savings efforts, customer support and management, customer and product troubleshooting, supply chain strategy, production capacity management, QA/R&D/procurement alignment, and sales/operations alignment
All other duties as may be assigned
Excellent project management capability
Strong facilitating, presenting and training skills
Ability to organize, influence and prioritize tasks to meet deadlines
Self-motivated with strong multitasking, analytical thinking, problem solving and leadership skills
Excellent computer skills (Word, Excel, Microsoft Project, etc.)
Strong interpersonal skills with the ability to coach and mentor others
Expertise and knowledge of Regulatory, Artwork, R&D, QA and manufacturing processes to influence team participation and follow up
Strong leadership capability with the ability to influence a wide range of people from THF Corporate team to plant leadership and cross functional teams
Adaptability to Change: Adjusts to change and uncertainty, able to shift gears and can act in ambiguous or uncertain situations
Business and Financial Acumen: Thinks critically about the marketplace and future trends to better understand the company’s competitive position and competitive advantage
Collaboration/Teamwork: Fosters cross-unit collaboration and builds and facilitates teamwork to get results
Communication: Uses multiple communication strategies to gain support and commitment from others and mobilize them to take action
Customer Focus: Works to determine customer needs and actively improves value chain in terms of service and delivery excellence
Decision Making: Uses effective business judgment to achieve the right balance of data-driven analysis vs. speed to arrive at the best decisions
Drive for Results: Focuses on achieving goals and holds self and others accountable for expected results
Innovation: Generates new and innovative ways or methods to market products and services

Administrative Support, Papering Unit, Usao Resume Examples & Samples

Will assist other government employees in the papering unit
Must have a valid driver's license, a clean driver's license record and must be comfortable driving a government vehicle
Must be able to lift up to 40lbs
Must be comfortable with standing, walking and moving around
Various administrative duties such as file maintenance and basic data entry searches
F iling, retrieving, and copying case file materials
Creating witness binders; preparing deposition and trial exhibits
Entering data on-line to case files and other databases
Proofreading, editing, correcting OCR'd text files
Prepares documents for image scanning; performs other document collection related activities, including document screening, and labeling of files to be scanned
Must be able to work Monday-Friday, 8-5
Ability to perform detailed work consistently, accurately, and under pressure extremely important. Must be able to read and follow instructions
Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole
Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective)
Must have typing/keyboarding skills and good communication skills
Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems
Undergraduate degree preferred. Litigation support experience valued

North American Consumer Bank Support Unit Resume Examples & Samples

Build a high performing management team that will ensure the NAM KYC team drives a best-in-class Operations and Technology process for all required KYC reviews. The CBSU will be responsible for building a team that understands when KYC reviews are required and what must be done to successfully complete a review
Develop, motivate, and inspire a team of employees with a high level of AML awareness so these employees can move from function to function to breed success and meet or exceed target objectives
Equip and execute a process fully accepted by Citi’s Regulators. The CBSU Director manages multiple Operational functions throughout the US and Costa Rica with 1,000+ employees
Develop daily metrics to assess quality of execution at the analyst level that feed scorecards at all levels
Constantly evaluate the Operational work flow tools to ensure that every step is being taken to automate routine processes allowing staff to concentrate on true AML risk
Ability to think strategically and execute tactically
Strong leadership skills, including proven track record and capability to build, motivate and inspire a large and geographically disperse team
High energy and willingness to travel initially at least 50% of the time to the different locations
Ability to probe into detail to get to root cause and define process changes to drive sustained resolution of issues
Ability to work across and partner with all parts of the organization - including but not limited to; Compliance, IA, Legal, operations, technology, business leaders etc
Demonstrated ability to work with all levels of internal and external management
Strong written, oral, and interpersonal, and presentation skills
Able to deal with ambiguity and maintain course in the midst of significant change

Consumer Business Support Unit-analyst Resume Examples & Samples

Timely performance of key CBSU activities – Periodic Review, HRAC, KYC feedback loop, EWR and alert monitoring
Adherence to prescribed procedures and policies and ensuring 95% first time pass rate for performing CBSU activities
As a checker, to ensure EDDs are reviewed timely and in line with the quality expectations to reduce re-work/breaches
To ensure timely implementation of new and enhanced policies and procedures
To review the account opening – KYC as BUCO for SPF, High risk and Citi gold clients
To be the subject matter expert on all the matters related to AML and KYC from business side
Ensure that the business unit’s Self-Assessment Checklist, MCAs and procedures manuals are updated
Support CBSU Head with changes and enhancements emanating from any changes and updates to policies and standards
To be fully aligned with metric procedures and be able to independently report and respond for all BAU/adhoc requirements
Gather, analyze and furnish reports with agreed frequency on strategic and operational metrics and KPIs
Proactively publish reports to ensure timely escalation and completion
Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client lifecycle
Effective written and strong oral communication skills
Relevant experience with similar responsibilities in a high volume, fast-paced environment
Basic project participation experience

Unit Support Driver Resume Examples & Samples

Excellent English communications and customer service skills required
Ability to handle high pressure and time sensitive situations
Must be able to climb stairs several times a day

Pacific Women Support Unit Team Leader Resume Examples & Samples

Your CV
A response to the first six selection criteria above. Your statement should provide a clear and succinct statement against each selection criteria with no more than half a page for each criterion. In each response you should use relevant and specific examples to support your claims, and clearly outline what your role was in the example; and
Names and contact details (phone and email) of two referees

Rep-unit Support Resume Examples & Samples

Greets patients and visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties
Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol
Types various reports and documents for unit staff
Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient charts
Minimum Qualification: No experience
Preferred Qualification: One year of experience working within a healthcare environment. Experience using a keyboard. Experience using medical terminology

Support Unit Driver Resume Examples & Samples

Ability to follow instructions and safety conscious
Ability to read, write and speak English
Ability to lift & carry up to 50 lbs
DOT Physical and agility test required
Must pass training course for final certification
Must have a current valid Texas DL
Must be able to obtain an AOA badge &customs sticker
Must be able to be flexible to work any shift/hours subject to change due to shift bidding

Consumer Business Support Unit Control Analyst Resume Examples & Samples

Undertake completion of Transaction Monitoring Alerts, annual Customer Due Diligence (CDD) information gathering exercise for all unassigned Customers and Branch Annual reviews
Undertake actioning of Sanctions escalations
Undertake Senior Public Figure reviews
Undertake HRAC reviews including completion of Overlays/Account Profile Forms
Identify and escalate suspect activity to CBSU Management
Assist other units in AML projects, audit retrievals and rectifications
Undertake Checker Process as directed
Bachelor’s Degree in a relevant discipline i.e Risk, AML, etc
Minimum 3 years exposure to Banking and Finance roles with AML experience

IPB Consumer Bank Support Unit Resume Examples & Samples

Build a high performing management team that will ensure the CBSU team drives a best-in-class Operations and Technology process for all required KYC reviews. The CBSU will be responsible for building a team that understands when KYC reviews are required and what must be done to successfully complete a review
Establish a strict oversight function to immediately address control challenges and maintain an environment where Corrective Action Plans are encouraged and carefully implemented, tested and evaluated
Equip and execute a process fully accepted by Citi’s Regulators
Define and oversee standards for Policies and Procedures, Training and Change Control and Operational Consistency
Constantly look for Operational efficiencies that will yield process improvements and innovation in technology driving greater speed and effectiveness in identification and escalation of risk issues
Drive cost optimization efforts to eliminate business practices that do not drive process effectiveness
Maintain reliable and well-documented standards for issue investigation, resolution & tracking
Drive quality to be the basis for all measurements of success at every level of the business
Monitor Execution (On and off site) to identify trends and monitor health of process execution
Strong AML awareness along with a documented record of managing large teams and automating processes
BA required. MBA/MS highly recommended. Regulatory, compliance and/or control experience important. Strong process management skills and organizational skills essential
Strong operational skills. Understanding of and experience in Consumer Banking business processes with the ability to frame details of process within bigger picture to ensure business silos do not hinder seamless execution
Ability to identify trends and proactively advise on impact via quality monitoring on and off site
Proven track record of working on delivering complex and detailed projects, including demonstrated history of successfully driving change and managing for results
Demonstrated track record of innovation and out of the box thinking
15+ years of experience in financial services (e.g. collections, operations and risk management)
Knowledgeable on regulatory requirements for Bank Secrecy and AML
Knowledge of Consumer, Commercial and Wealth Management businesses
Proven skills in leadership, including strategic planning, project management and organizational skills. Able to manage operations in multiple geographies
High level of diplomacy and relationship management skills. Ability to inspire trust, influences others, promote collaboration and motivate. Skilled at building and maintaining relationships
Ability to identify problems, assess impact/urgency and take appropriate actions to inform key parties