Onsite Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the onsite support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Kuhn

Gerardo

Kuhn

463 Erwin Forges

Houston

+1 (555) 830 3780

463 Erwin Forges

Houston

Phone

p +1 (555) 830 3780

Experience Experience

Philadelphia, PA

Onsite Support

Philadelphia, PA

Green, Borer and Goodwin

Philadelphia, PA

Onsite Support

First Call resolution. Calls resolved at the Service Desk within the first call, without requiring a callback to the End-User
On-call duties
Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
Assists with off-site support for firm sponsored functions/meetings

Phoenix, AZ

Onsite Support Engineer

Phoenix, AZ

Breitenberg, Dietrich and Grimes

Phoenix, AZ

Onsite Support Engineer

Effectively manage time and maintain regular communication and updates to both customer and management
Work with Global IT teams on voice and networks issue resolution. Interact between Global IT teams and local carriers/vendors
Provide general trainings to users about Microsoft collaboration tools Outlook, Cowork and Lync
Assist with NICE projects, installations, and change management as a Subject Matter Expert to the client's environment and infrastructure
Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system
Learn the In-Touch system to understand its complex functionality in detail, by working with documentation, system and development team

present

Phoenix, AZ

Onsite Support Technician

Phoenix, AZ

Hermiston-Larkin

present

Phoenix, AZ

Onsite Support Technician

present

Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Onsite point of contact for the Service desk for Lenovo In Warranty

Education Education

Bachelor’s Degree

Hofstra University

Bachelor’s Degree

Skills Skills

Good knowledge of ITIL; V3 foundation certification desirable
Strong customer and service orientation combined with good manners and good communication and teamwork skills
Profound knowledge in Incident -Management and -Resolution
Profound knowledge in troubleshooting and root cause analysis
Demonstrate excellent attention to detail
Ability to communicate well to stakeholders
Knowledge of antivirus technologies
Knowledge of Web Application Firewall (incl . Load balancing)
Fluent English skills (in speaking and writing), German language skills desirable
Expert level of the following Web security technologies : TAM Policy (server) host, TDS Intranet and Internet host , TAM ProxyHost , WebSEAL Intranet and Internet Host

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Onsite Support Resume Examples & Samples

Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
Assists with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
Assists with off-site support for firm sponsored functions/meetings
Performs asset management responsibilities as assigned by supervisor
Assists with IT tasks related to office moves, buildouts and relocations
Operates as "remote hands" for other IT functions, such as Telecommunications and Hosting
Maintains a thorough understanding of IT Services' organization and service offerings in order to identify how best to address end user technology needs and incidents
Understands the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

IT Onsite Support Specialist Resume Examples & Samples

Provide 2nd line support
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Services process
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies
Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in Service Now and provide details of the fix
Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user
Responsible for arranging the repair of end user hardware
Responsible for the refreshing of out of warranty equipment
Responsible for preparing machines for new hires including bulk intake programs
Assist with off-site support for firm sponsored functions/meetings
Provide ad hoc services such as networking of meeting rooms, configuring PCs and setting up rooms for projects and other special business needs
Maintain a thorough understanding of IT Services' organisation and service offerings in order to identify how best to address end user technology needs and incidents
Flexibility to travel when needed between locations
Remote support of other offices
Ensure that EY Security Compliance processes are adhered to
Working in a consultative manner to promote technology within the EY firm
Involvement with IT tasks related to office moves, build outs and relocations
Minimum 3 years of experience in end-user technology support
Experience with supporting mobile applications, Windows 7 and Outlook preferred
Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience
Experience with supporting desktop technologies and applications (eg, SCCM, Outlook, MS Office, Good for enterprise)
Flexible proactive approach with a ‘can do’ attitude

Lead Helpdsk / Onsite Support Analyst Resume Examples & Samples

Responsible for the US region of the Global Customer Service Desk
To ensure all processes and procedures followed are those mirrored across the other regional locations
Lead the overall desk activities, including overseeing the day to day operation
Act as a further escalation point for the supervisor(s)
Take on a wider customer service role including business engagement and Service Reviews
Report to senior managers on any identified issue/s that could significantly impact the business
Take overall responsibility for incident management and request fulfillment retained within the Service Desk
Drive effectiveness, adherence and efficiency of process
Ensure SLA targets for Incident resolution within the Service Desk are met
Identify and implement improvements to services and processes
Analyze and report on Agent performance
Be responsible for the overall management of the people within the team including performance, attendance and general well being
Acceptance of New Business on boarding and the integration on new acquisitions
Flexibility in working hours to accommodate the global organization
Knowledge and experience of customer service practices and soft skills
Strong Service Leadership skills
Minimum 4 - 6 years’ experience in a similar role in a fast paced call center type environment
Service Desk technical abilities an advantage including Microsoft products, Citrix, remote access etc… an advantage
Knowledge of Service Desk tools, Incident Management, Call routing etc
Some basic knowledge of ITIL principles an advantage

IT Onsite Support Specialist, Associate Resume Examples & Samples

Provide 2nd line support
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Services process
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies
Keep the user informed on the progress of the call until they have agreed the resolution and the call is closed. Regularly update the call in Service Now and provide details of the fix
Where necessary escalate calls to other local or national support groups or to external service organisations, maintain responsibility for the call, and act as liaison between these and the user
Responsible for arranging the repair of end user hardware
Responsible for the refreshing of out of warranty equipment
Responsible for preparing machines for new hires including bulk intake programs
Assist with off-site support for firm sponsored functions/meetings
Provide ad hoc services such as networking of meeting rooms, configuring PCs and setting up rooms for projects and other special business needs
Maintain a thorough understanding of IT Services' organisation and service offerings in order to identify how best to address end user technology needs and incidents
Flexibility to travel when needed between locations
Remote support of other offices
Ensure that EY Security Compliance processes are adhered to
Working in a consultative manner to promote technology within the EY firm
Involvement with IT tasks related to office moves, build outs and relocations
Minimum 3 years of experience in end-user technology support
Experience with supporting mobile applications, Windows 7 and Outlook preferred
Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience
Experience with supporting desktop technologies and applications (eg, SCCM, Outlook, MS Office, Good for enterprise)
Flexible proactive approach with a ‘can do’ attitude

Lead Helpdesk / Onsite Support Analyst Resume Examples & Samples

Ability to lead a small to mid-size team
Work with management to ensure accurate and timely completion of all projects and break/fix items
Strong people skills and a knack for problem solving. Ability to use these skills to assure our user community is provided with swift resolutions to their technical needs
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Must be able to travel. Flexible with your schedule
Experience with Windows 7, Windows 8, Windows 10 and exposure to the various Macintosh Operating Systems

Onsite Support Technician Resume Examples & Samples

A+ Certification or equivalent
2 years in a technology support role (3-years is desirable)
Excellent English (written and oral) with experience interacting with all levels of management and staff
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Office 2010, Outlook 2010, and Internet Browsers
Excellent interpersonal skills especially communication and presentation skills
Proven track record of collaborative working across business units
Successful delivery against commitments and deadlines
Promotes and supports standardization and continuous improvement
Ability to work independently and make decisions where necessary
Familiarity with ITIL and HDI Incident Management Best Practices
Familiarity with Wintel (Windows server technology), networks (Cisco preferred), anti-virus, general security
Familiarity with Network Standards, Protocols, and Security Policies,
Familiarity with FootPrints
Familiarity with Connected Backup
Familiarity with Wave Encryption
2 years in a customer facing role

Onsite Support Services Resume Examples & Samples

Act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the implementation of technical and business solutions to complex technology needs and issues; develop complex action plans and strategies; oversee team members to ensure that appropriate tools, techniques, and standards are being utilized; analyze the impact of decisions; and mentor others through the solution process in order to satisfy end user needs
Leverage multiple resources, coordinating team initiatives in order to meet customer needs. Facilitate the implementation and support of defined solutions
Provide feedback on team members, whether part of the geographic team or a project team, to counselors
Build and maintain productive relationships with a wide range of end users within the geography supported by the local OSS team
Act as a liaison between OSS and end users supported by the local OSS team to ensure effective communications flow on matters related to end user support
Anticipate technology support issues, and act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues
Work independently on small projects and lead projects as assigned. Assess the special needs of local area offices and engagements, and respond appropriately
Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction. Provide team oversight to ensure support metrics and key performance indicators are achieved
Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
Maintain a thorough understanding of the business drivers and technology needs of key engagements and accounts located within the supported geography. Communicate unique needs and customer feedback to appropriate IT Services personnel to ensure business imperatives are anticipated and addressed as possible/necessary
Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
Decision making responsibilities include the prioritization of work for an OSS team, and determining approaches to addressing end-user support issues
This role receives limited oversight from a supervisor and is expected to be able to work independently
Ability to coordinate the daily responsibilities of a small team
Extensive technical expertise in end-user software and hardware
The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment
Exceptional interpersonal, communication, organizational, and project management skills
Excellent customer service attitude
Ability to work effectively with all levels of end users and IT personnel
Ability to communicate in English language
This role will oversee the operational responsibilities of a small team, which may include counseling responsibilities depending on the size or geographic span of the organization
Approximately 6 -10 years of project management experience in support of IT products
Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware
Demonstrated ability to coordinate efforts of a small team
At least 4 years in leading teams and staff, or equivalent team lead experience

Level Onsite Support Engineer Resume Examples & Samples

Rectification of Level 1 faults across site
Installation of new and replacement network equipment
Facilitate new installations and network requests
Configuration, troubleshooting and installation of Cisco routers and switches
Provision of adequate spare equipment stock and port capacity. Maintenance of on-site technical documentation and spare stock database
Occasional requirement to provide onsite support at the Airbus site at Filton
Perform all duties in a positive and professional manner and assist in the promotion of a productive team environment
Respond immediately to fault calls
Backup to the Level 1 UC engineer which includes being directed by the OC3 desk for IPT & video conferencing issues as well as assisting with incidents for the jabber & webex clients
To have the Cisco Certified Network Associate (CCNA)
A minimum of one year’s field engineering experience in a network support environment with a proven ability in configuring & troubleshooting Cisco routers and switches
Knowledge of the following: Routing and switching within a Cisco infrastructure, Ethernet, VLAN’s, SNMP, TCP/IP and ISDN with any experience of OSPF considered an advantage
Good understanding of cabling (CAT5, UTP, Fibre, etc)
Ability to prioritise and have good time management skills
Excellent customer facing skills
Be able to use all Microsoft applications Including Visio
CCNA Video or CCNA voice would be an advantage
Experience with the Jabber client Would be an advantage

Onsite Support Resume Examples & Samples

A successfully completed technical studies (for example, computer science, engineering, electrical engineering) or equivalent technical training
Relevant work experience
Expert level of the following Web security technologies : TAM Policy (server) host, TDS Intranet and Internet host , TAM ProxyHost , WebSEAL Intranet and Internet Host
Knowledge of Web Application Firewall (incl . Load balancing)
Knowledge of antivirus technologies
People management skills
A structured approach combined with a very careful, accurate and results-oriented approach, particularly in problem analysis
Strong customer and service orientation combined with good manners and good communication and teamwork skills
Fluent English skills (in speaking and writing), German language skills desirable

Onsite Support Technician Resume Examples & Samples

Onsite point of contact for the Service desk for Lenovo In Warranty
Provide onsite Mobiles support to Central Mobiles team (Vendor Management, Reporting, Invoice tracking)
Escalated L2 Support Management: will provide remote support to end users within the scope of ap-proved support
Handling ITSM tickets – incidents and requests – by properly analyzing the details and taking appropriate ac-tion
Ensuring that incidents and requests are resolved within the SLA
Pulling data ITSM tool and preparing timely & accurate reports
Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis
Attend weekly conference calls / meetings with various teams to provide provisioning & reclaim status
4+ years of hands on experience in the role and in a professional environment
Technical Associate Degree Preferred or Microsoft Certifications, PC technical Certification. MAC support a Plus
Must be able to do intermediate level of PC HW physical parts replacement (laptops and desktops)
Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Ser-vice Manager / Service Now
Excellent spoken and written communication skills - as the job role involves closely coordinating with the onshore teams, clients and users on a daily basis
Willingness to travel within the US and CA
2-3 years experience in a related role
Experience constructing deliverables suitable for distribution or deployment

Onsite Support Technician Resume Examples & Samples

Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
Escalates incidents to the appropriate IT operations resources in accordance with established procedure
Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

Onsite Support Technician Resume Examples & Samples

Assist users with computer/telephone problems in areas such as word processing, spreadsheets, e-mail, shared files, printing, searching for information on the Internet, etc
Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution
Resolve problems for individuals and groups in an efficient manner, recognizing the proper course of action to take

Onsite Support Engineer Resume Examples & Samples

Site Coordination Tasks in Infrastructure support. Provide support coordination in Global/Regional Projects
Work with Global IT teams on voice and networks issue resolution. Interact between Global IT teams and local carriers/vendors
Improve Customer Satisfaction working with business units on identifying business critical process and business painpoints about IT Operational issues and g business requirement gathering and work with IT central teams to address business user
Test new application releases coordinating with other IT staff in Americas region and report issues
Understand business processes and develop new skills for Application support
Provide general trainings to users about Microsoft collaboration tools Outlook, Cowork and Lync

Onsite Support Senior Technician Resume Examples & Samples

Onsite VIP support
Responsible for onsite Asset Management, Inventory, Audits
Onsite support for Global or Regional Group Infra or AM IT IM/AM hand/eyes need for ticket driven requests (Telephony, VTC, Network)
Assisting with Provisioning and Depot and Asset management Activities
Hand on experience with new technologies like MacBook, Video Conferencing equipment, tablets
Handling ITSM tickets – incidents and requests – by properly analyzing the details and taking appropriate action
Recognize and Highlighting incident and trends which hampers team’s productivity
Reaching out and setting up calls by involving different onshore and offshore teams whenever required for resolving any issues/confusions hampering smooth operations
Technical Associate Degree Preferred or Microsoft Certifications, PC technical Certification
MAC, Tablet, and Video Conferencing experience Required
Network troubleshooting
Take complete ownership of the tasks at hand and adhere to agreed timelines
Installation Services and Management
OS administration; User Administration
Application Software support
Security Services; Back-up Services
Hardware services/management
Documentation/Regulatory requirements

Onsite Support Engineer Resume Examples & Samples

Learn the In-Touch system to understand its complex functionality in detail, by working with documentation, system and development team
Develop training material
Deliver training (in Spanish) to customer on-site in Mexico City in classroom environment as well as one-on-one
Work with customer on-site in Mexico City to understand issues, identify problems due to user error or misunderstanding, or identify product defects
Conduct clear and precise oral and written communications with the customer
Document issues on bug tracking system (e.g. Jira, Rally)
Debug issues, with customer or internal system, so that the development team has sufficient information to reproduce and address defects
Test internal system to verify customer fixes

Onsite Support Engineer Resume Examples & Samples

Position reports on a day-to-day basis to DSE Manager
Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system
Provide basic application training and support to client's Engineers on the NICE applications as required
Document and maintain NICE system specifications (Site Documentation) across all sites
Assist with NICE projects, installations, and change management as a Subject Matter Expert to the client's environment and infrastructure
The DSE is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues
Effectively manage time and maintain regular communication and updates to both customer and management
Participate in training classes, or special projects as needed
Trading floor experience – advantage

Onsite Support Resume Examples & Samples

Minimum 5 years of hands on work experience as Senior Support Engineer within the IT industry with Cisco IP-Telephony, Unified Communication and Video-Conferencing systems
Profound knowledge in Incident -Management and -Resolution
Demonstrated experience in UCC project planning and management
Cisco CCNP (voice or collaboration) or similar certification desirable
Good knowledge of ITIL; V3 foundation certification desirable
Well-structured individual with an accurate, self-dependent and solution oriented way of working, especially regarding problem resolution
Strong client service orientation
Ability to communicate well to stakeholders
Demonstrate excellent attention to detail
Fluent in English; German language skills welcome

Onsite Support Resume Examples & Samples

Minimum 5 years of hands on work experience as Support Engineer within the IT industry with Cisco IP-Telephony, Unified Communication and Video-Conferencing systems
Relevant certificate in IT engineering, Cisco CCNP (voice or collaboration) or similar
Profound knowledge in troubleshooting and root cause analysis
Well-structured individual with an accurate, self-dependent and solution-oriented way of working, especially regarding problem resolution
Good German and English language skills

Onsite Support Resume Examples & Samples

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Investigate second line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide telephonic support to clients when required

Onsite Support Technician Resume Examples & Samples

System Monitoring
Facilities Management
Remotely managed servers overseas, including

Onsite Support Technician Resume Examples & Samples

The controlled management of IT incidents and problems in the UK branch estate, including: classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies
The implementation of fixes deemed necessary for the resolution of a disruption to the expected component or system behaviour
The drawing in of specialised expertise wherever appropriate, and the provision of advice and information aimed at minimising the occurrence and impact of service incidents through process improvement
Identifying trends in outages and interruptions to service in order to drive demand reduction
Close engagement with the branch employee population in provision of branch IT services
Technical desktop and peripheral support for over 1,300 Barclays branches across the UK
Controlled resolution of incidents and problems including: classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies
Close liaison with Change/Configuration Release Management and projects to promote stability for the Branch environment
Working with the IT Service Desk to encourage knowledge sharing and increase “First point of contact” resolutions
Liaising closely with application support teams and third party vendors
Problem and Knowledge management
Incident/Problem/Knowledge Management
High quality proven track record demonstrated
Demonstrate ability to independently resolve Incidents and Problems with a sense of ownership, enthusiasm and innovation
Ability to build networks across teams, departments, stakeholders and vendors
Experience of working within an ITIL Environment
Experience of working within the Financial services industry
Knowledge of SCCM Configuration Manager and Client Centre
Creates and pursues individual development plans and the expansion of knowledge and skills
Service Now experience would be an advantage
Experience working with remote access / assistance software would be an advantage

IT Onsite Support Tech Resume Examples & Samples

2+ years of IT Help Desk experience
18+ months of experience in repair and operation of the computer systems in use by the company
An Associate degree or higher in a computer related field is preferred but is not required
All employees must have a High School Diploma or General Equivalency Diploma

Onsite Support Resume Examples & Samples

End-to-end tracking of tickets and escalating tickets to the appropriate resolver groups to restore normal service operations as quickly as possible
Setup, management and termination of the majority of account services
Assist with new user set up and permissions on the major platforms
Act as Single Point of Contact (SPOC) for all IT related support (Infrastructure, Applications, Business applications, Telephony, PDA, status updates and “How to” queries)
Acceptance, entitlement validation and registration of customer contacts via phone, web, e-mail, Lync Chat or FAX with online reporting of the case status
First Call resolution. Calls resolved at the Service Desk within the first call, without requiring a callback to the End-User

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