Hotel Operations Manager Resume Samples

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D Hahn

Damon

Hahn

37940 Schiller Gardens

New York

+1 (555) 545 2397

37940 Schiller Gardens

New York

Phone

p +1 (555) 545 2397

Experience Experience

Boston, MA

Hotel Operations Manager

Boston, MA

Dicki Group

Boston, MA

Hotel Operations Manager

Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions
Works with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant
Assist with managing the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes
Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners, Bartenders and Hosts/Hostesses
Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations. Also assist with overall Food & Beverage financial success including adherence to purchasing standards
Develop and implement beverage menus. Create promotions, special offerings, event opportunities to drive bar and restaurant business
Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes

Philadelphia, PA

Hotel Operations Manager

Philadelphia, PA

Bergstrom-Lynch

Philadelphia, PA

Hotel Operations Manager

Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions
Oversee Assistant Front Desk Managers
Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant
Assist hotel managers and cruise specialists with shipboard sales
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

present

Houston, TX

Senior Hotel Operations Manager

Houston, TX

Rutherford and Sons

present

Houston, TX

Senior Hotel Operations Manager

present

Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
Create and establish a culture of continuous improvement
Provide empowerment guidelines for department employees. Establish boundaries of employee responsibilities and authority
Participate in developing ((property)) marketing strategies to increase volume and market share
Performs all other job related duties as requested
Work varied shifts, including weekends and holidays
Responsible for the day to day operation of the Front Desk and Business Center operations

Education Education

Bachelor’s Degree in Hotel Management

Virginia Commonwealth University

Bachelor’s Degree in Hotel Management

Skills Skills

Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Ability to work under pressure
Accountable and resilient
Previous experience in the same or similar role
Perform ship evaluations and audits
Assist hotel managers and cruise specialists with shipboard sales
Experience in managing budgets, revenue proposals and forecasting results
Supervise Hotel Managers and evaluate performance to ensure company standards are met
Maintain and improve customer service standards
Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers

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6 Hotel Operations Manager resume templates

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Hotel Operations Manager Resume Examples & Samples

Supervise Hotel Managers and evaluate performance to ensure company standards are met
Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers
Maintain and improve customer service standards
Supervise managers of food service operations, housekeeping operations, and passenger services
Perform ship evaluations and audits
Assist hotel managers and cruise specialists with shipboard sales

Hotel Operations Manager Resume Examples & Samples

Provide excellent guest services in line with guest service platform
Provide training and carry out training requirements for all Aramark standards and processes
Implement and evaluate policies and procedures for the successful operation of the departments
Report to work on time and in complete uniforms
Education High School Diploma or equivalent is required
Two year degree in business related field or equivalent experience preferred
Two years previous hospitality experience in resorts required. Previous Front Desk/ housekeeping experience required
Previous Front Desk Management and housekeeping experience for two years preferred
Proven experience managing multiple departments preferred
Valid driver's license and ability to operate motor vehicles required

Hotel Operations Manager Resume Examples & Samples

Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property
Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability
Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements
Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures
Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services
Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands
Responds to notification of unusual events or circumstances requiring mid-level management attention
Informs Hotel Operations leadership of situations which require attention
Assists Hotel Operations leadership with any tasks assigned
Responds to emergency situations accordingly
Responds to any Security related accidents or evictions
Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed
Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests
Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions
Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations
Works with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant
Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation
Assists with Bell Desk and Valet related concerns as needed
Manages the Front Desk operations through manual processes as needed during any system downtimes
Inspects any rooms reporting health related concerns
Issues discipline and follow up with coaching
Provides incentives to reach monthly goals
Engages, entertains, and inspires
Preforms all other job related duties as requested
Minimum of at least 21 years of age
At least 3 years of previous guest service experience in a similar resort setting or major hotel complex
At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex

Senior Hotel Operations Manager Resume Examples & Samples

Responsible for maintaining the highest level of Customer Service in each department
Responsible for the day to day operation of the Front Desk and Business Center operations
Use extensive knowledge of the hospitality industry to solve complex operational problems. Focus on removing barriers and/or procedures that obstruct or prevent quality guest service
Implement room rate changes to maximize hotel revenues. Closely monitor occupancy rates and demand forecasts, make recommendations concerning current and future rates
Participate in developing ((property)) marketing strategies to increase volume and market share
Work closely with department supervisors to coach, identify and/or resolve inefficient operations. Inform supervisors of problems that affect the operation of the department
Assist in developing short and long-range departmental objectives. Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management
Responsible for preparing and meeting or exceeding monthly and/or annual departmental budgets along with providing supporting documentation when necessary. Prepare justifications for budgets variations and projected increases for new projects
Document and notify the Director of Hotel Operations of any problems that may impact the achievement of current and future departmental objectives
Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
Provide empowerment guidelines for department employees. Establish boundaries of employee responsibilities and authority
Conduct frequent inspections of the Lobby to ensure that ((property)) quality standards are maintained
Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees
Must stay current and abreast with the latest in industry equipment and techniques
Create and establish a culture of continuous improvement
Bachelor’s Degree in Hospitality, Business, or related field, or equivalent education and experience
At least 5 years of supervisory experience in hotel operations
Work varied shifts, including weekends and holidays
High school diploma and equivalent

Hotel Operations Manager Resume Examples & Samples

Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property
Assist with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability
Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements
Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures
Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service
Complete and review employee work schedules and work closely with Front Desk management to balance employee needs with work demands
Respond to notification of unusual events or circumstances requiring mid-level management attention
Inform the Director of the Front Office of situations which require attention
Assist the Director of Front Office with any tasks assigned
Respond to emergency situations accordingly
Respond to any Security related accidents or evictions
Perform all duties as deemed necessary for the success of the department
Coordinate hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed
Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests
Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions
Conduct hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation
Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant
Maintain all public areas, such as the casino, guest rooms, and front areas in exemplary presentation
Assist with Bell Desk and Valet related concerns as needed
Manage the Front Desk operations through manual processes as needed during any system downtimes
Inspect any rooms reporting health related concerns
Issue discipline and follow up with coaching
Provide incentives to reach monthly goals
Engage, entertain and inspire all who visit a company resort
At least 3 years of guest service experience at a major hotel/resort complex
At least 2 years of supervisory experience at a major hotel/resort complex

Hotel Operations Manager Resume Examples & Samples

Respond to emergency situations accordingly. Additionally respond to any Security related accidents or evictions
Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant
Keep all public areas (casino, guest rooms, front areas) at exemplary presentation
Engage, entertain and inspire all who visit a MGM Resorts International Resort
Oversee Assistant Front Desk Managers
Manage Front Desk Clerks
Bachelor degree in Hotel Management or related field or equivalent education and experience
Excellent customer skills
Able to effectively communicate in English, in both in written and oral form

Hotel Operations Manager Resume Examples & Samples

Assist with managing the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements
Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation
Manage the Front Desk operations through manual processes as needed during any system downtime
Engage, entertain and inspire all who visit
Perform other job related duties as requested
At least 2 years of supervisory experience at a major hotel/resort setting
At least 3 years of guest service experience at a major hotel/resort setting
Able to lead & mentor a team

Hotel Operations Manager Resume Examples & Samples

Engage, entertain and inspire all who visit MGM Resorts International properties
Performs all other job related duties as requested
At least 3 years guest service experience at a major hotel/resort complex
At least 2 years supervisory experience at a major hotel/resort complex

Hotel Operations Manager Resume Examples & Samples

Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners, Bartenders and Hosts/Hostesses
Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations. Also assist with overall Food & Beverage financial success including adherence to purchasing standards
Prepare and adhere to department budget
Develop and implement beverage menus. Create promotions, special offerings, event opportunities to drive bar and restaurant business
Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws
Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment
Proactively communicate with other departments
Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests

Senior Hotel Operations Manager Resume Examples & Samples

Management experience within a hotel environment with a proven ability to lead a large and diverse team
A real passion for delivering and making a positive impact on the guest experience
Proven experience in developing operational procedures and processes
Health and Safety awareness
Confident communicator and decision maker
Passion for working in fast-paced, high-pressured, busy environment

Hotel Operations Manager Resume Examples & Samples

Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met
Experience working at full-service hotels, resorts, or cruise ships
General Manager experience a plus
Flexible schedule and willingness to travel

Hotel Operations Manager Resume Examples & Samples

Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business
10 years management experience at a full-service hotel, resort, or cruise ship
Flexible schedule and willingness to travel. 70% Travel

Hotel Operations Manager Resume Examples & Samples

Responsibility for the rooms division and for managing negotiations with contractors, suppliers and partners
Ensuring operational service and presentation excellence in Reception, Housekeeping, Guest Services and the Leisure Club through first class planning and procedures
In partnership with the Hotel Director and Heads of Department, ensure that the processes for capturing and responding to guest feedback are managed appropriately
Management of the senior rota and senior cover activities with on duty and on call support shifts
Taking responsibility for the health and safety function within the Hotel from leading the Safety, Health & Environmental plan, ensuring correct practices are in place to auditing, reviewing and recording of processes and promoting best practice throughout the Hotel
A driven, enthusiastic & proven strategical leader
You’ll have the hotel operations know how to really drive the hotel to deliver success
You will understand Merlin and our future growth and expansion plans for accommodation and ideally you’ll want to grow within Merlin to further your career

Hotel Operations Manager Resume Examples & Samples

Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards
Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and/or F&B Divisions
Support and direct Department Managers
Participate in weekly forecasting and annual budgeting processes
Maintain complete knowledge of correct maintenance and use of equipment
Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times while keeping the lines of communication between departments open to ensure the best service for the guest
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Monitor SALT and respond to guest comments as appropriate
Maintain complete knowledge at all times of