Change Management Lead Resume Samples
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Change Management Lead Resume Samples
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JW
J Waters
Jana
Waters
8977 Zoe Turnpike
Phoenix
AZ
+1 (555) 886 4324
8977 Zoe Turnpike
Phoenix
AZ
Phone
p
+1 (555) 886 4324
Experience
Experience
Detroit, MI
Change Management Lead
Detroit, MI
Jacobs and Sons
Detroit, MI
Change Management Lead
- Provide ideas and feedback for the on-going development of change management function
- Establish an end to end Change Management Process as that supports the IT organization in development and operational changes
- Define, Develop and Deliver end to end Change Management process
- Support the design, development, delivery and management of change communications across the organization
- Establish and apply structured methodology and lead change management activities
- Ensure all risks associated with Change Management role are managed
- Creates and implements change management strategies and plans on these Strategic Programmes that
San Francisco, CA
Organizational Change Management Lead
San Francisco, CA
Considine, Ankunding and Heaney
San Francisco, CA
Organizational Change Management Lead
- Ensure alignment in training and communication across all global Glatfelter locations working with local Human Resources and management teams
- Create Change Management Strategy
- Work collaboratively with the subject matter experts, project manager and leadership
- Create and implement resistance management plan
- Create and integrate change management project tasks into overall project plan
- Develop and deliver detailed communications
- Create and implement coaching plan
present
Philadelphia, PA
Senior Change Management Lead
Philadelphia, PA
Monahan, Collins and Ernser
present
Philadelphia, PA
Senior Change Management Lead
present
- Building change management plans and integrating change management activities into the overall transformation project plan
- Measure and monitor progress at clearly defined points in the process to ensure change activities are aligned with transformation objectives, delivered on time, and meet or exceed expectations
- Providing direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
- Work with and influence individuals at all levels of the organization to drive change; support and engage senior leaders, coach managers, supervisors and project teams, evaluate and ensure stakeholder readiness
- Lead change management activities with cross functional team members and stakeholders to understand, manage and reinforce change throughout transformation life-cycle
- Create and implement change management approach and plans, leveraging industry standard methodology to ensure successful planning and delivery
- Partnering with project management, communications, human resources, and impacted stakeholders to create impactful communications to a variety of stakeholders and ensure buy-in and adoption of the change
Education
Education
Bachelor’s Degree in Industrial
Bachelor’s Degree in Industrial
Georgetown University
Bachelor’s Degree in Industrial
Skills
Skills
- Comfortable with ambiguity and able to translate strategy into actionable plans clearly understood by all stakeholders
- Problem-solving, negotiation and decision-making skills, ability to establish strong relationships and influence management, as well as internal partners
- Strong oral and written communication skills
- Excellent leadership, communication (written and oral) and interpersonal skills
- Knowledge of HR policies and procedures, compliance and LMS
- The Business Environment/Cluster knowledge including Political Savvy
- Strong organizational agility and proven experience in driving change
- Have shown managerial courage and the ability to deal with ambiguity
- Have the ability to, in an inspiring way, communicate vision, strategy and objectives
- Good Listener
15 Change Management Lead resume templates
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1
Change Management Lead Resume Examples & Samples
- Creates and implements change management strategies and plans on these Strategic Programmes that
- Maximize employee adoption speed and usage
- Minimize resistance
- Enable optimal proficiency consequent to the changes
- To ensure proper benefit realization, measurable value creation, Programme &/or Project ROI and the achievement of targeted and desirable results and outcomes
- Leads the change management components on a number of major and strategic engagements, and where indicated facilitate the same in a co-ordination capacity at a strategic and transformational level, at times at a tactical level and where required, at a transactional level
- Typical: Stakeholders Directors & leadership coalition; Identified / targeted stakeholders on stakeholder map - typically sponsors, senior- and middle-tier managers and specialists
- Sets and/or agrees and or influences the associate Portfolio, Programme & Project Change Management budget/s
- Where indicated, ensure alignment between own work and other Change Management resources across the Portfolio
- Ensure QA of own deliverables, and where indicated, review and QA all Portfolio Change Management deliverables
- Translate strategic Portfolio changes and requirements into Change Management solutions
- Creatively and collaboratively solve Change Management problems for complex multi- faceted issues
- For the strategic Portfolio of initiatives develop and/or deliver and/or manage
- Cases for Change; Change Management Scope Management; Change Charters; Communication Strategies and Plans; Stakeholder mapping, analyses, planning and influence plans; Change Management Risk Logs; Change Management Assessments & Analyses; Enablement Plans (Coaching, Training, Education, Development, Support Approach); Sponsor Enablement & Roadmaps, Resistance Management Plans; Change Management Dashboards; Tracking & Status Reporting (define & measure success metrics & monitor change progress; Ad-hoc Stakeholder/Exco Presentations
- Design, develop, implement strategic Portfolio Communications effort
- Design, develop, implement strategic Portfolio Change Enablement effort
- Develop an integrated picture of the change impacts within the context of the broader Portfolio in order to form a comprehensive Portfolio diagnosis and plan to address the impact; ensure understanding and ownership of the impact by the business
- Integrate all change management activities into Programme and Project plans
- Teaches, mentors Change Management generalists and specialists in the field (people development)
- Apply various Change Management formulae to enable fit-for-purpose development of Change Management toolset, methodologies, standards and their implementation
- Embed Change Management best-practices within the environment
- Design, develop and implement a fit-for-purpose Enterprise Change Management (ECM) strategy, model and structure for a Portfolio, Programmes &/or Projects
- Design, develop and implement a sustainable Sponsorship Model, Toolset, Templates for all Sponsors within (and where indicated beyond the boundaries of) the environment
- Develop a tool to properly determine correct Sponsors
- Coach and enable Sponsors to competently and confidently fulfil their Sponsor Roles
- Coach and enable Portfolio, Programme and Project teams, Business Engagement Managers and targeted stakeholders to fulfil Sponsor expectations
- Develop and appropriate mechanism/s to embed great Sponsorship in the cluster’s „DNA‟
- Ensure all risks associated with Change Management role are managed
- Prepare the change target environment by engaging with stakeholders and working with them to identify and overcome resistance to change
- Monitor change adoption and resistance curves; design and implement appropriate interventions to promote adoption/reduce change resistance
- Track, escalate, resolve, report and/or manage all issues and risks
- Ensure the design, development and implementation of change governance
- Perform and/or enable requisite Portfolio, Programme and Project Change Management audits
- Provide various levels of Portfolio, Programme & Project Change Management-related advice to a variety of stakeholder’s consequent to Change Management diagnostic activities
- Provide Change Management consultation and coaching services for Portfolio, Programme and Project teams across the cluster
- Where indicated, the job holder may indirectly manage a small team of Change Managers deployed on various Programmes and Projects in the Portfolio within the cluster. The typical People Management accountabilities will then apply
- The Change Management Lead will act as a coach for senior leaders and executives in helping them fulfil the role of change sponsors
- Will provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
- Will also support project teams in integrating change management activities into their project plans
- B-Hons degree in Industrial or Clinical Psychology (NQF level no.)
2
Change Management Lead Resume Examples & Samples
- Communicates extremely well at all levels, including with executive level staff
- Works Independently
- Good Listener
- Excellent writer
- Detail orientated
- Change Management Certification
3
Organizational Change Management Lead Resume Examples & Samples
- 8+ years of experience with organizational change management (OCM)
- Experience with industry OCM principles, methodologies, and tools
- Experience with leading change management teams for large scale transformation projects
- Experience in working with various levels of end-users within an organization
- Experience with prioritizing and completing deliverables and activities in a timely fashion for fast-paced and high profile projects
4
CIB Change Management Lead-VP Resume Examples & Samples
- Minimum of seven years experience in an IT Service Management, IT Project Management, Infrastructure/Application Support or Application Development role – required
- Sound working knowledge of Microsoft Office, particularly Excel and Outlook - required
- ITIL v3 Foundation level qualification - preferred
- Excellent written and verbal communication skills - required
- Minimum of five year’s experience working in a financial institution, preferably Corporate or Investment Bank – preferred
5
Change Management Lead, VP Resume Examples & Samples
- Up time, availability and sanity of all non-prod environments (unix based and windows based)
- Controlling risk and security for all environments
- The maintenance of the .NET source code repository, user setup and management
- Control of various functional ids used in non-prod environments
- Face internal/external risk audits for lower environments
- Monthly CM Reporting
- The application environment/System software upgrade programs (e.g. PRPC version upgrade, eServe Tech Refresh)
- The planning for server/infrastructure patching activities (pre and post) so as to avoid minimal impact on non-prod environments
- The processes for various certificate renewals such as mq certificates, application certificates etc
- By being single point-of-contact for all release activities (QA, UAT and external partners)
- Coordinate with tech support teams like DBA, GTI, and AD for issue resolution
- The CM team in internal/external meetings
- Code deployment in lower environments like QA/UAT and SIT
- Experience/hands on Unix/Linux admin, scripting
- Experience/hands on Source Code/ Version Control tools like SVN Tortoise and VSS (Branching of Code, Tagging, Code compare, merging into Trunk and resolving build conflicts)
- Know how of Application Life cycle management tools like JIRA and HP ALM
- Web logic, web sphere and Tomcat admin and configuration skills (start and stop nodes, knowledge of cluster, nodes, admin manager and check health status of nodes)
- Knowledge of MQ (basic - monitoring queue, knowledge of queue manager, etc)
- ITIL – knowledge of incident and problem mgt process and any of tools (Peregrine, ITSM)
- Basis SQL knowledge
- Good influencing; and team leadership qualities
- Some experience on Windows deployment and administration
- Experience on windows server and MS SQL database
- PRPC deployment experience
- Automated deployments in Windows environment using MSI/Packages and One Click deployments
6
Change Management Lead Resume Examples & Samples
- Experience in and knowledge of financial industry/banking business functions including but not limited to
- Level 10
- 5 – 7 years minimum experience in enterprise change driven roles working with executive and front line staff and contractors
- Understand technology, system interdependencies & integration, workflow, and how it impacts the job
- MBA and/or CMC – Certified management consultant (preferred)
- PMP – Project Management Professional/ ITIL Expert (beneficial)
- Degree in human resources management related field beneficial
7
Change Management Lead Resume Examples & Samples
- Create, Monitor, Acknowledgeand Validatechange requests in tools for Subject Matter Expert Teams
- Review change records to ensure required fields are filled out appropriate by communicating with Requestor
- Validatechange rules prior to Level 2 / Level 3 teams and actaccordingly
- Contact / communicate with requestor in case Quality Assurance is not passed
- Follow Escalationguidelines
- Batch Changes as per the batching rules
- Mediate scheduling conflicts
- Communicatewith Level 2 / Level 3 teams
- Manage change requirements inline to the Service Level Agreementcommitted
- Join review callsand represent changes related to Cyber Security & Networks
- Provide regular management reports
- Good understanding of ITIL practices
- Strong backgroundin a similar role
- Strong understanding of enterprise network
- Strong communicationand meeting facilitation skills
- Must have good work ethic to follow documented process
- Experience with large-scale organizationalchange process
- Education Level Required: Bachelor's Degree
- Certifications (CISSP, ITIL) are a plus
8
Change Management Lead Resume Examples & Samples
- Serve on the Transition Team as Lead and SME for Change Management for migrations of accounts to the Corrigo platform
- Lead development of Account Governance framework for accounts migrating to assure success in adoption of new process and procedure following completion of the migration
- Implement the migration Change Management plan during each migration, including communications to the account team, oversight of training plan delivered by the service lines
- The ability to communicate and collaborate across many levels within JLL and client organizations
- Sound judgment, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced, unstructured environment
- Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans
- Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
- Process Management experience or demonstrated skills
- Change Management experience and Six Sigma certification a plus
- Strong Communications background/experience is a plus
9
MYS Ctsm Jb-projects & Change Management Lead Resume Examples & Samples
- Previous experience in a call center or with relevant working experience would be an added advantage
- Should have excellent interpersonal and communication skills with good command of written and spoken English and one other spoken language (Mandarin or Bahasa Malaysia)
- High level of listening and comprehension skills
- Strong in customer service skills
10
Change Management Lead Resume Examples & Samples
- Assess culture and understand requirements to effectively plan, launch and integrate workforce teams, and then monitor progress compared to benchmarks
- Help leaders/ teams have the foundation to be successful in a new organization, through change management strategies and tactics
- Support the development of an appropriate Operating Model and Integration Plan, through a comprehensive understanding of anticipated challenges for legacy and transitioned teams
- Develop and execute a 360 communications plan that drives connections for transitioned leaders, employees, teams, clients and all stakeholders
- Help the sponsor drive communications/connections across the functions
- Deliver continuity of change management and communications support to fully execute the plan
11
Change Management Lead Resume Examples & Samples
- Leads large-scale change efforts needed to help Crowe achieve its vision by assessing readiness for change, the impact of culture on change, intervention design to increase employee’ ownership of the change and development of communication and implementation strategies
- Creates and implements a standard Crowe Change Management Methodology
- Apply a change management process and leverage appropriate tools to create a strategy to support adoption of the changes required by a project or initiative
- Direct and collaborate with Firmwide communications team to oversee communication efforts
- Assess the change impact: Conduct impact analyses, assess change readiness and identify key stakeholders
- Support training efforts: Provide input, document requirements and oversee the design and delivery of training programs
- Provide overall leadership to the OCM team ensuring plans are in place, timelines established and met, and overall client satisfaction
- Complete change management assessments
- Create actionable solutions for initiatives such as sponsor roadmap, coaching plan, training plan, resistance management plan
- Support and engage senior leaders; Coach managers and supervisors
- Support various areas of Crowe Horwath University with expertise
- Experience with large-scale organizational change efforts; Deep knowledge and experience of change management principles, methodologies and tools
- Comfortable with ambiguity and able to translate strategy into actionable plans clearly understood by all stakeholders
- Proven success at building credibility quickly at all levels of the organization including the executive level
- Strong consulting, facilitation, presentation, critical thinking, problem solving and written and oral communication skills
- Results-oriented individual with excellent leadership skills to collaboratively work across the firm; Skilled at building and maintaining relationships, even in the face of conflict or difficult conversations
- Customer focused attitude, organized, confident, curious and assertive
- Outstanding written and verbal communication skills; experience developing strategic communication plans and utilizing multiple communication channels required
- Experience in facilitating management/leadership training to mid to senior-level managers, interacting with CXO levels
- Demonstrated success at project leadership and program implementation, specifically large scale change interventions
- Provides thought leadership on organization effectiveness and learning solutions and trends; keeps abreast of current developments in the organization development field
- Researches, evaluates, and adopts/adapts, as appropriate, new technologies, methodologies and concepts
- Develops and maintains an external network of contacts for benchmarking, industry and technology information transfer
- Membership and active involvement in at least one professional association
12
Organizational Change Management Lead-uhc Benefit Ops Resume Examples & Samples
- Actively collaborates and builds relationships with all supporting business partners (i.e. technology/systems, workforce planning, Executive Leadership teams and site leaders) to create a detailed stakeholder analysis that aligns the resources (i.e. people, process and technology) needed to implement and sustain the service model changes for long term impact
- Develops and execute a comprehensive training plan that supports the underlying skill and capabilities needed to sustain the new service strategies in order to create and sustain organizational readiness for deployment. Defines the milestones and metrics that measure performance at the function/site /agent level and aligns to the business plan. Serve as a Change Program Expert to facilitate program level activities as needed
- Develop and support communication strategies, plans, and content needed to for the deployment process. Ensures that front line managers have the content/tool kits needed to support that changes and front line staff understand both the process and system/ technology tools needed to interact with the customer, and are comfortable and confident in handling customer questions. Incorporates recognition messages/vehicles into the communication strategy that reinforce the value/impact that customer- facing employees deliver in creating customer satisfaction/loyalty (i.e. NPS)
- Links the underlying concepts needed to support the service model changes, to a clear and consistent framework that supports our UHG culture. Weaves reinforcing messages on the behaviors that needed for the service strategy, to the broader mission of “helping people live healthier lives”. Articulates the executive and employee behaviors consistent with supporting the changes and embeds in all training and communication vehicles
- Actively contribute to the company’s Change Management Community thought leadership and/or participation in internal and enterprise-wide Communities of Practice and Forums
- Formal training in Organization Change Management
- 5+ years of progressive Change Management experience, preferably with large, enterprise-level changes that focused on front line staff across multiple geographies and locations
- Experience building an Organizational Change Management plan from strategy to execution
- Experience developing Organizational Change Management methods, process, tools, etc. to leverage throughout a program/initiative change continuum
- Experience providing indirect leadership, coaching and guidance to change leaders and agents across the enterprise as required
- Experience communicating in written and verbal form with demonstrated ability to articulate compelling messages to a variety of audiences, both vertically and horizontally across the organization
- Experience using acute business acumen and understanding of organizational issues and challenges with the ability to identify root cause
- Experience presenting information in a variety of different formats and to a wide audience level that includes Senior Executives
- Experience working in a fast-paced environment with competing demands for resources and deadlines
- Experience in navigating complex matrix functional relationships with political sensitive messages
- Experience working with Excel, Word, Visio and PowerPoint with ability to create all decks and analytics independently
- Bachelor’s or Master’s Degree in Organizational Change Management
- Experience implementing Organizational Change Management related to consumer preference management programs or similar consumer capabilities
- Experience using formalized methodologies such as Kotter
- Change Management certification or designation
13
Change Management Lead-l&d Resume Examples & Samples
- Design, develop and implement the Technical Learning and Development strategy and agenda in partnerships with the Senior Leadership team
- Work closely with LOB’s to conduct thorough to training needs analysis and establish a clear skills matrix framework across campus
- Maintain strong working relationships across all departments including the central training function to promote the value of L&D
- Identifying business requirements for Learning & Development leadership and management development
- Monitor existing training programmes, assess results and implement enhancements where needed locally
- Design and deliver various skills training courses (soft and technical) working with vendors where appropriate
- Provide coaching and performance management across the business
- Deliver both standard and bespoke skills based training to a complex and varied senior workforce
- Track record as a successful Technical L&D Manager, preferably within the financial services section
- Experience in a senior L&D role with a heavy focus on strategy development
- Strong attention to detail, with the ability to work to deadlines
- Demonstrate previous experience of providing strong influential, networking and interpersonal skills at all levels
- Experience of engagement and links with top Universities
- Customer focused and commercial aware to deliver outstanding results
- Proven experience in managing development and leadership programmes
- Degree, CTP or CIPD qualification in Learning & Development or equivalent business qualification
- Impeccable presentation skills, with the ability to deliver to complex, large audiences
- Confidence in your capability to challenge the norm - you will need to be prepared to implement new strategy and make changes
- Experience of partnering with third parties
14
Organization Change Management Lead Resume Examples & Samples
- Lead communication efforts
- Support training efforts
- Additional responsibilities include
15
Adoption & Change Management Lead Resume Examples & Samples
- Professional experience, related to Business and/or IT consulting experience and direct people management experience
- An understanding of Microsoft’s key service offerings e.g. O365, Dynamics etc
- Solid understanding of Business + IT strategy and methodology-driven execution approach
- Experience with a defined change management methodology is desired
- Executive-level interpersonal, verbal, written & presentation skills; strong listening & team building skills
- Ability to run people and sales operations in a reliable manner, from account planning and engagement sales, through delivery to customer satisfaction and renewal, with a durable focus on quality and continuous improvement
- Significant experience in people management; proven leadership talent driving teams for performance
- Strong organizational skills, ability to manage international resources and orchestrate virtual teams
- Experience working with different regional cultures and within a virtual global practice team Regional multi-language skills strongly preferred
- Demonstrated analysis and communication skills connecting technology and business problems
- Proven self-starter able to deal with ambiguity resulting from a new practice and service offering
- BA or BS degree in Social Science, Humanities, Psychology or Business and/or equivalent experience (MBA preferred)
- This position is based out of the EMEA (Europe, Middle East and Africa) region, with most projects located in the Nordics, UK, France, Germany or Western Europe. Travel is an integral expectation of this position as the needs of our Delivery resources, customers and our business demand and can be expected up to 60% of the time
16
Change Management Lead Resume Examples & Samples
- 1) Education level required: Bachelor’s degree required in Business Administration, Economics, Communication or related fields
- 2) Years of Experience: Minimum of +5 years of experience in communication and/or change management
- 3) Required knowledge: Demonstrated experience with organizational communication and change management projects
- 4) Required skills: Excellent written and verbal skills. Demonstrated ability to work in team, under pressure and manage different tasks
- 5) Required Experience: Experience in communication and change management projects, Project Management
- 6) Language: Fluent in Spanish and English (Essential) Portuguese is a plus
- Excellent CONNECT
- Transition on Commercial Areas
- SHAPE
- Collaboration and Teaming
- Oriented to ResultsAdministration
17
Director, Change Management Lead Resume Examples & Samples
- Ten+ years of broad financial accounting and reporting OR human resources / organization design experience in a global organization with increasing management responsibility
- Seven+ years in a management role; demonstrated success leading and developing a strong team in a complex, service intensive, deadline-driven environment
- Five+ years of experience supporting or leading change management efforts for a variety of organizational change initiatives including experience managing the change associated with complex, global systems implementation
- Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking / theory to issues / assignments
- Able to work in a matrix organization and make things happen without having to own all the resources; leverages shared resources to achieve results
- Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness
- Ability to manage multiple work activities concurrently with minimal supervision; able to understand and adjust to changing priorities, circumstances, direction, and personal styles
- Able to orchestrate systemic change – initiates, supports and manages change within the organization, taking steps to remove barriers or to accelerate its pace
- Fluency in English required, fluency in other European languages preferred
- Ability and willingness to travel across all in scope European countries, USA and India required
- Proficiency with Microsoft Word, Excel and PowerPoint applications
18
Change Management Lead Resume Examples & Samples
- Interacts with senior managementat a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach
- Decisions have a major day to day impact onarea of responsibility
- Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- 7 years of experience in HR and Talent Management/Change Management
19
Change Management Lead Resume Examples & Samples
- Establish an end to end Change Management Process as that supports the IT organization in development and operational changes
- Be the IT expert in Chage Management
- Drive guidelines and process adherence across IT, ensuring consistent ways of working across the functions
- Assist the IT line management in understanding and utilizing End to End Change Management in the most efficient way
- Support Key Users from a process perspective
- Identify improvement needs and support process and tool improvements and implementations
- Drive and ensure sharing of best practice within IT
- Drive implementation of Change Management in IT
- Relevant university degree
- Complete proficiency in English
- Documented work experience in the area
- Solid knowledge in Change Management
- ITIL process knowledge and practice is a merit
- Experience from leading, holding key role in cross functional/organizational projects and activities in a multi-national organization
- Have proven capacity to execute against set targets
20
Organizational Change Management Lead Resume Examples & Samples
- Drive stakeholder engagement, leadership alignment, impact analysis, learning/training, communications, business readiness, deployment, and adoption measurement
- Perform stakeholder identification
- Perform user impact analysis
- Develop and implement readiness plans
- Work collaboratively with the subject matter experts, project manager and leadership
- Create Change Management Strategy
- Complete Change Management Assessments
- Create and integrate change management project tasks into overall project plan
- Develop and deliver detailed communications
- Create and implement training plan
- Create and implement sponsor road map
- Create and implement coaching plan
- Create and implement resistance management plan
- Proven professional Change Management experience
- Professional Sciences (Prosci) Change Management Certification or CCMP certification
- Project management skills, tools and phases of project life cycle
- Experience with large – scale organizational change efforts
- BS/BA Business or equivalent
21
Senior Change Management Lead Resume Examples & Samples
- Experience in developing and delivering Change Plans in support of Technology Adoption Projects
- BA/BS degree in related area
- Training development and/or delivery experience in support of ERP or CRM technology projects
- Experience with large-scale organizational change efforts as a Change practitioner
- Experience in global, technology deployments
- Salesforce.com Certification - Certified Administrator, Sales or Service Cloud Certification
22
Organizational Change Management Lead Resume Examples & Samples
- Define and execute the change management strategy for the Core Transformation project to include, but not be limited to, communication, training requirements and any required organizational changes
- Build the brand for Glatfelter’s Core Transformation and the post go-live applications and services
- Working with our external change partner (Abreon), manage the OCM workstreams and team personnel to include global and local training leads, communication development and delivery leads
- As a key project team member manage an aggregated view of the amount and magnitude of change within the business processes, maintain ongoing awareness of status, noting successes and concerns, and raising any items of significance for broader communication or resolution
- Be a role model and positive influence on the projects goals, deliverable items, and future opportunities
- Ensure alignment in training and communication across all global Glatfelter locations working with local Human Resources and management teams
- Ensure the design and deployment of a Glatfelter Super User network as a key component of change management, sustainability after program completion and enabler for global continuous improvement
- Act as Glatfelter’s OCM specialist, gaining the training and skills necessary to champion change management within the company and establishing a toolkit for change to use beyond the first implementation of new systems and processes
23
Change Management Lead Resume Examples & Samples
- LOB ownership of the Change Management Process for CCB
- Partnership with CCB CIOs, CTO's and ADMs to drive higher rates of change success
- Internal process and resource efficiency focus to ensure timely management of change governance responsibilities
- Driving thematic and trend-oriented improvement plans for change planning and execution
- Ownership and evolution of Change Management Standards for CCB
- Team management for 17 Global Change Management Staff
- Development of Channel orientation within the Change Management construct
- Ownership of, and management to the critical KPIs for CCB Change
- Hygienic/compliant management of timely change record closure
- 10+ years experience of working within the JPMC Information Technology support constructs
- 5-7 years of proven change management experience
24
Digital Change Management Lead Resume Examples & Samples
- Lead the analysis, design and implementation of programs for digital change management
- Define and manage scorecard to measure the digital performance of the enterprise on an ongoing basis
- Facilitate the development of digital business goals and objectives, and ensure integration with the enterprise strategic planning process
- Act as a change agent in leading the organizational changes required to create and sustain enterprise digital capabilities
- Direct development and management of internal and external UT digital properties
- Drive adoption of agile methodologies, user-centric design practices and other critical digital processes across the UTC enterprise
- Lead visioning and realization of digital workplace of the future within the UTC Farmington campus
- Over time build a cross-functional team of industry and UTC technology experts to track emerging digital trends, competition and recommend initiatives to advance UTC’s digital capability
- Minimum 5 years of progressive IT/Digital or Technology-related roles or other relevant experience
- Prior experience working with continuous improvement and organization change initiatives
- Strong project management skills / experience; highly organized with strong attention to detail
- Strong analytical, systems, and critical thinking skills
25
Organization Change Management Lead-senior BA Resume Examples & Samples
- Certification: Should have Level 1 and seeking Level 2 BA
- Experience in Business Analysis
- Should be proficient in Business knowledge, Package Configuration and Change Management
- Should have progressing skills on Functional Architecture Design and Architecture Knowledge
26
Change Management Lead Resume Examples & Samples
- Lead the design, development, delivery and management of communication for Marketing organization related to Capabilities projects
- Lead change management activities on capabilities projects to facilitate the successful implementation and adoption of new capabilities with medium complexity business process changes and usage of technology
- Implement change management strategies and plans on capabilities projects to facilitate the successful implementation and faster adoption of new capabilities with medium complexity business process changes and usage of technology
- Manage change for standardizing workflow and be responsible for whole process, stakeholders, where is the training needed
- Implement readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
- Monitor and evaluate user adoption post launch including developing and implementing action plans
- Provide ideas and feedback for the on-going development of change management function
27
Change Management Lead Specialist Resume Examples & Samples
- Supports and enables the adoption of change processes through establishing change plans and communications throughout Program lifecycle
- Establishes change activities through the review of program and project scope, identification of group impact and comparison of current change sustainability within the organization
- Responsible for supporting cultural change and adoption by developing change metrics and evaluating the level of change adoption across businesses impacted by continuous improvement projects
- Designs and delivers change communications and training (with the Training Organization) to provide leadership with the ability to champion change
- Models potential team performance and employee impact of change initiatives and shares findings with Director, and VP, Performance as well as project Steering groups
- Identifies and escalates project risks, and employee resistance; partners with Director, Change Management & Capability to develop change activities to mitigate risks and gain alignment with impacted leaders
- Creates change management communications and documents processes to ensure adherence to internal control guidelines
- Leverages knowledge of internal processes to provide guidance and feedback when developing project plans a plus
- Monitor and review work undertaken by direct reports and project team in order to provide feedback on the appropriate use of materials, tools, equipment or resources and adherence to schedules
- Monitor performance of allocated staff including issues relating to attendance, performance and standards of work in order to ensure that work is carried out efficiently and effectively
- Train and up-skill team members in Change Management strategy to build additional capabilities within Business Planning & Performance
- Minimum of 5 years in change management
- Change / Project Management roles with some continuous improvement experience preferred
- Demonstrated ability to drive change across a complex organization (preferably a utility or customer facing organization)
- Demonstrates Leadership capability across different functional areas
- Change management planning using a proven change management methodology
- Knowledge of business processes to provide guidance and feedback when developing change management project plans
- Drives for Results
28
Change Management Lead Resume Examples & Samples
- Demonstrated leadership in organisational change
- An understanding or experience in design
- Ability to influence difficult stakeholders and programs
- Senior organisational change management experience
- A curious and inspirational character
- Project management disciplines
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Change Management Lead Resume Examples & Samples
- Develop, maintain and apply change management processes and tools required to support the adoption of the changes required by a project or initiative
- Support the design, development, delivery and management of change communications across the organization
- Identify and prepare risk mitigation actions and plans
- Provide consulting and coaching to project teams regarding change management processes, tools and activities
- Communicate effectively and efficiently with business line staff and change owners
- Lead by example through demonstration of high performance in the areas of customer service, collaboration, team work, reliability, productivity, and execution
- 10+ years of professional experience in the field of information and technology
- 7+ years of experience in Data Management/data warehouse
- 5+ years of experience in working with databases such as Teradata, Oracle environment
- 3+ years of experience in supporting change activities for Big data projects
- Change management certification or designation desired; ITIL certification is a plus
- Very strong project management skills
- Strong initiative, innovative thinking skills, and the ability to analyze details and adopt a strategic view
- Strong interpersonal skills; ability to effectively build relationships, promote a collaborative team environment, and influence others
- Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience
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Digital Change Management Lead / Manager Resume Examples & Samples
- Run awareness sessions and training workshops, in close collaboration with HR, on the Digital Transformation of Operations at the Center and in the markets to explain and accelerate the change management process towards digitalization (e.g. culture, mindset, knowledge, leadership style) at all levels of the organization
- Develop adequate materials to support the dissemination of the new ways of working. Drive their fast adoption and implementation. Actively contribute to experiments at the Center and in the markets in order to foster the use and demonstrate the value of the new ways of working
- Develop and deliver effective communication, in close collaboration with CO Communication, on the Digital Transformation of Operations
- At least 3-5 years of experience in change management program in relations with the digital transformation of Operations, preferably in the process industry
- Master Degree in relevant academic fields (e.g. scientific or engineering fields)
- Fluent spoken & written in English
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Senior Change Management Lead Resume Examples & Samples
- Leverage the scale of Thomson Reuters
- Make it simpler for us to do business and our customers to interact with us
- Allow smart decision making that results in adoption of mature industry best practice
- Drive growth or savings that will be reinvested into the growth of the business
- Developing sponsor roadmap for senior leaders to fulfill the role of change sponsor
- Providing direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
- Building change management plans and integrating change management activities into the overall transformation project plan
- Partnering with project management, communications, human resources, and impacted stakeholders to create impactful communications to a variety of stakeholders and ensure buy-in and adoption of the change
- Lead organizational change management efforts across a large initiative or multiple initiatives of varying complexity using a structured methodology
- Create and implement change management approach and plans, leveraging industry standard methodology to ensure successful planning and delivery
- Lead change management activities with cross functional team members and stakeholders to understand, manage and reinforce change throughout transformation life-cycle
- Lead stakeholder analysis and management plans
- Complete change impact and readiness assessments
- Identify, and manage anticipated resistance
- Identify, analyze, and prepare risk mitigation tactics
- Create actionable deliverables for the five change management levers (sponsor roadmap, stakeholder management plan, communications plan, coaching plan, training plan, resistance management plan)
- Work with and influence individuals at all levels of the organization to drive change; support and engage senior leaders, coach managers, supervisors and project teams, evaluate and ensure stakeholder readiness
- Measure and monitor progress at clearly defined points in the process to ensure change activities are aligned with transformation objectives, delivered on time, and meet or exceed expectations
- Support communication efforts, including development of sponsor presentations and change discussion guides
- Coordinate with project management to incorporate change management plans into overall project plan
- Maintain a solid understanding of organizational change management, incorporating best practices as they emerge
- 5 + years experience leading change initiatives required with a solid understanding of how people react to change and the change process
- Experience with planning and building change management approach and plans
- Experience leading and indirectly managing cross functional team members and stakeholders in complex organizational change activities
- Experience applying change management principles, methodologies and tools to transformations; experience with Prosci ADKAR Model is a plus
- Change management certification or designation desired; Prosci Certification a plus
- Experience implementing organizational change initiatives that include off-shoring, on-shoring, out-sourcing, in-sourcing highly desirable
- Strong leadership/influencing/relationship management skills; ability to align interests across the enterprise and drive collaboration among groups
- Experience presenting to stakeholders, using verbal and written communications
- Demonstrated conflict resolution, negotiating and influencing skills
- Ability to manage and prioritize multiple activities/projects in a dynamic environment; strong multitasking and organizational skills
- Organized with a natural inclination for planning and tactics; self‐directed and proactive
- Must be a team player, able to effectively and collaboratively work with and through others, at all levels in the organization
- Strong learning aptitude and agility
- Proficient in PowerPoint, Visio, MS Project, Excel and Word
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Digital & Emerging Payments Change Management Lead Resume Examples & Samples
- 10+ years of industry experience and 7+ years of IT experience and related management experience
- Application development and/or production support experience
- Leadership skills, drive for continuous improvement
- Experience with Infrastructure and Application Projects
- Understand monitoring concepts for varied platforms
- Ability to persuade and influence is key; must have ability to be tactful yet assertive. Strong collaboration and negotiation skills
- Familiarity with ITIL Change Management concepts
- Experience with change management tools
- Experienced user of Microsoft Excel
- Experience with Sharepoint a plus
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IT Organizational Change Management Lead Resume Examples & Samples
- The IT Organizational Change Management Lead will support the Client with strategic and tactical change management, training management, communications, and adoption analytic services for multiple Patents End to End IT product releases
- The Lead will provide strategic vision for change management and adoption of PE2E and leverage a team of four full time staff to execute the vision
- The Lead will work with Client Product Owners to support and measure effectiveness of release schedules, features, release notes, audience, communication channels, etc
- The Lead will also work with Client to manage and measure end user training
- Finally, the Lead will support tools to receive feedback and ideas (currently IdeaScale crowd sourcing tool) and data feeds from legacy and new systems to develop metrics and help the client understand trends in adoption and opportunities for focus and improvement
- The Lead will ensure high quality, on schedule deliverables, in direct support of the client and Grant Thornton team and support ad hoc requests and communicate impact to planned deliverables and schedule
- Minimum 5 - 8 years of IT change management, communications and adoption experience using analytics for key decision-making
- 2-3 years of facilitation and training experience
- 2-3 years of project management experience
- Experience supporting OCM within an Agile organization
- Experience communicating and presenting to executives and directors
- Experience managing small team in organizational transformation initiatives
- Excellent skills in interviewing, writing and communicating orally
- Must be able to work independently, lead a small team (4 individuals), and also leverage and support the greater Grant Thornton team to accomplish tasks
- Must understand how analytics can be used to drive better IT product adoption and focus limited resources on priorities
- Must understand and be able lead teams supporting adoption analytic and crowd sourcing tools such as Tableau and IdeaScale
- Must remain agile to changing client priorities
- Must be to schedule work to completion on schedule
- Must be able to interact with client personnel at employee, management and leadership levels
- Overtime is required on occasion
- Coach and mentor junior staff members
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Change Management Lead Resume Examples & Samples
- Partner across HR and other departments to create training material, change plans and activities to support project implementation
- Collaborate with business teams to integrate change activities into project plans
- Identify and employ a change management methodology for project initiatives and build relationships with change ‘ambassadors’ across the company
- Identify potential risks, anticipate points of resistance, and develop specific plans to mitigate or address the concerns
- Develop a set of actionable and targeted change management plans, including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
- Apply a structured change management approach and methodology for the people side on all projects and change efforts
- Collaborate with appropriate teams on plans and activities to integrate change management activities and support project implementation
- Conduct readiness assessments, evaluate results and present findings in a logical and easy to understand manner
- Create and manage measurement systems to track implementation, utilization, and proficiency of changes to enable reinforcements and celebrations of success to increase engagement and buy-in
- Identify and evaluate potential risks associated with alternatives or decisions. Determine the activities, steps and adjustments necessary to deal effectively with the defined risk. Perform internal organization responsibilities as the business needs arises
- Partner in designing and executing activities designed to enrich morale and employee engagement, supporting HR and leadership to recognize and demonstrate appreciation to employees consistently
- Assist in the employee surveys to obtain employee feedback, identify concerns and monitors overall employee satisfaction, helping to create action plans based on feedback received
- Familiarity with project management approaches, lean Six Sigma tools
- Experience developing and leading employee programs and campaigns
- Problem-solving, negotiation and decision-making skills, ability to establish strong relationships and influence management, as well as internal partners
- Knowledge of HR policies and procedures, compliance and LMS a plus
- Must have the ability to influence others and gain consensus
- Project Management Professional (PMP) certification preferred
- A minimum of five years of experience and working knowledge of change management processes, methods and best practices is highly preferred
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Change Management Lead Resume Examples & Samples
- Collaborate with stakeholders to identify specific areas where adoption and change management services can enhance the end user experience and outcomes across Adoption planning, usage monitoring and usage optimization
- Support the creation and execution of readiness (change management) strategy and oversee content creation for Transformation projects
- Create, own and maintain portfolio approach for driving adoption and change management capabilities
- Strong execution of program, process, and change management techniques; structured approaches to problem solving, decision making, and business strategy
- Demonstrate strong business acumen across a professional services organization, and specifically in the support services business, driving performance management conversations against plan of record
- Hands on creation of adoption and change management deliverables, playbooks and plans
- 8+ years of experience in leading usage, adoption and/or organizational and end-user change management services, with associated certifications (e.g. PROSCI)
- 10+ years of Services experience, ideally including experience leading teams and or executing plans in the field
- Depth knowledge of Support business models, and direct experience leading teams in program or support delivery is required
- Background in strategy and planning; business case development and business value, executive relationship development
- Strong analytical and business intelligence skills with the ability to develop metrics, create reports, interpret results, and make recommendations on appropriate courses of action
- Proven stakeholder management skills, especially in a cross-organizational capacity
- A strong technical aptitude coupled with an affinity or appreciation for the people side of change and its impact on customer outcomes, value and success
- Ability to effectively prioritize and coordinate multiple work streams of activities, acting as liaison between business stakeholders and subject matter experts
- Exceptionally strong communication skills (written, presentation, and verbal)
- Organizational ability, excellent collaboration and negotiation skills, working effectively across teams and organizations in a global, complex, highly-matrixed (often virtual) work environment exercising influence without authority
- Ability to work across disparate teams and drive cross team projects to clear goals and business results
- Ability to travel globally (1-2 times/quarter; 25-50%)
- Bachelor’s degree, or equivalent experience; MBA preferred
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Organizational Change Management Lead Resume Examples & Samples
- Experience performing business transformation/reengineering or equivalent analytical work for a technical organization
- Excellent client service and relationship-building abilities
- Strong organizational and facilitation skills
- Experience with large-scale organizational change efforts
- Work with minimal supervision when on a client site while operating as part of a larger team
- College degree required; advanced studies in change management, communications or organizational development (including change management certification or designation) preferred
- Pro-active project management and problem solver
- Manage and balance multi-client relationships
- Certified Public Accountant-US
- Client Relationship
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Change Management Lead Resume Examples & Samples
- Lead organizational change management activities for small to medium size initiatives and/or participate on a change team on one or multiple initiatives of varying complexity using a structured change management methodology
- Build change management approach and plans integrating change management activities into the overall transformation project plan leveraging industry standard methodology to ensure successful planning and delivery
- Create engagement strategy and plans in partnership with key functions including project management, communications, human resources, leadership and managers for impacted stakeholders to drive buy-in and adoption of the change
- Develop or support communication plans, key messages, presentations and write communications for all levels of the organization
- Support training where needed including training assessments and design/development of training materials
- Develop sponsor roadmap for senior leaders to fulfill the role of change sponsor
- Provide direct support and coach front-line managers and supervisors as they help their direct reports through transitions
- Lead or support change management activities with cross functional team members and stakeholders to understand, manage and reinforce change throughout transformation life-cycle using key methods and tools including
- 5 years experience implementing complex, cross functional initiatives required with a solid understanding of how people react to change and the change process; experience leading change management specific activities preferred
- Strong leadership/influencing/relationship management skills; ability to understand and align interests across the enterprise and drive collaboration among groups
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Change Management Lead Resume Examples & Samples
- Bachelor degree required in Leadership, Organizational Psychology, Training and Development, Organizational Communication
- 3-6 years of experience working on projects that have had an impact on the organization or people
- Polished presenter, good strategic thinking, and excellent communication skills
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Change Management Lead Resume Examples & Samples
- Bachelors degree in science, medicine, engineering, business or finance
- Proven experience in establishing and running a large scale CMO previously
- Prior experience managing multiple strategy implementation and change programmes with a track record of high achievement in this role
- Experience in managing the navigation of decisions on complex fast moving cross-functional and global projects through multiple parties in major, matrixed organisations
- Consulting/advisory experience at the senior management level (e.g., through strategy role or change initiative role in industry, or in a professional services organisation), preferred but not essential
- MBA or other advanced degree
- Professional Certification from internationally recognised / accredited institution (e.g. CMP, PMP, NTL OD Practitioner)
- Consulting/advisory experience at the senior management level (e.g., through strategy role or change initiative role in industry, or in a professional services organisation)
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Change Management Lead Resume Examples & Samples
- Additional responsibilities include adoption assessment, risk mitigation, and issue reporting to name a few
- 8+ years of project management experience with End User Computing (Software or Hardware)
- Ability to establish and maintain strong relationships
- Presentation experience
- Experience working in Organizational Change management (OCM)
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Change Management Lead Resume Examples & Samples
- Define, Develop and Deliver end to end Change Management process
- Coordinate with Business and where necessary redefine Change Guidelines, Policies and Procedures to enable seamless CM process that support minimal business service impact
- Define fit for purpose metrics to measure Change process compliance and derive areas of improvement
- Define control measures to ensure effectiveness and quality of Change Management process
- Maintain an overall Forward Schedule of Change Facilitate and Drive CAB meetings and all actions are tracked until closure
- Drive the customer and customer s subcontractors to comply with agreed Change process at all times
- Drive vendors and subcontractors to meet the agreed upon Change Metrics SLA and KPIs Assist customer to resolve disputes related to Change tickets and process
- Work with customer and define, develop and deliver Change communication plan and escalation plan
- Periodically validate PIRs, review CRs to ensure they conform to required quality standards
- Receive, review and produce consolidated report on change data
- Analyze trends and identify areas of improvement
- Ensure alignment with release and deployment management
- Monitor and track the status of change records from open to closure to ensure the records are updated periodically to reflect all the activities carried out
- Ensure agreed SLAs and KPIs are met at all times
- Minimum 5 years of experience in IT Service Management
- Minimum 5 years of experience with Knowledge of ITIL Service Delivery process Change Release Management
- Minimum 5 years of experience with Conflict Management Experience in Vendor Management or should have worked in a multi-vendor environment
- ITIL Certification a plus
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Change Management Lead, Contact Centre Resume Examples & Samples
- Plan and prepare each wave of the roll-out
- Schedule and conduct Team Leader/Manager ‘boot camps’ prior to launch
- Plan Team Leads/Managers’ daily and weekly schedules
- Work with WFM to plan and organize weekly huddles and coaching schedule
- Ensure huddle and coaching rooms are booked and facilitation materials are available
- Contribute to program and content development
- Coaching ability
- Autonomy
- Problem-solving capability
- Able to work in fast-changing environment
- Tolerance for ambiguity
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Global HRS Change Management Lead Resume Examples & Samples
- Defines the change management & communications plan for global HR Services organization and its associates
- Provides counsel and input to global HR Services leadership on communications plans, messaging, and change capabilities
- Plays a key role in driving the communications towards Novartis Business Services (NBS) HR on change transformation initiatives together with the global HR Services leadership, crafting messages and developing/implementing strategies and plans
- Ensures partnering with NBS communications and domains as well Group HR communications to ensure consistent messaging and aligned communications plans
- Development and implementation of leadership communications for global HR Services including personal announcements, events, as appropriate
- Minimum: University degree in relevant area (strategic communications, change communications, organizational development)
- Desirable: MBA or a professional qualification
- Other languages desirable
- 8-10 years in communication/relevant area with strong focus on internal communication/change
- Track record of successfully managing communication for restructuring and/or change initiatives
- Proven track record in managing projects
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Ifrs Global Change Management Lead Resume Examples & Samples
- Bachelor’s Degree in Accounting, Finance or Business related field, or equivalent in experience
- 6+ yrs of Accounting experience in US GAAP
- Understanding of new accounting standards for IFRS9
- Financial Services Industry (Shared Services Centers and Off-Shore Centers) experience required
- Work closely and interface with IFRS9 project team which includes internal Finance and Finance Risk Infrastructure (FRI) stakeholders to achieve successful implementation of new accounting standards for both IFRS9 and US GAAP with defined timelines in FRO
- Be primary FRO point of contact for IFRS9 related queries and manage impairment related queries through Finance and FRI project manager(s) in order to drive Change Management impacts in FRO
- Drive Change Management across FRO Centers and process areas critical for the implementation and continued support once IFRS9 is adopted; specifically FRO supported systems and reporting
- Identify specific local and US GAAP interpretations or requirements and drive implementation and adoption across the FRO Centers globally
- Attend monthly IFRS9 / US GAAP Operating Committee meetings and (FRI) led work stream meetings to identify actionable items for FRO and ensure timely delivery of expected results
- Conduct monthly internal working group meetings with FRO process areas needed to implement and support IFRS9 and US GAAP standards to ensure understanding and sustainability
- Provide guidance and communication on IFRS9 project implementation progress to various stakeholders including Senior Management on progress and milestones
- Collaborate with regional accounting analysts to assist with IFRS9 requirements as adoption and implementation are clearly defined for FRO support and delivery
- Co-ordinate FRO specific UAT/Parallel testing activities for IFRS9/US GAAP accounting entries
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Organization Change Management Lead Resume Examples & Samples
- 5-7 years developing and implementing OCM Business requirements, department negotiating skills, and leadership skills
- Advanced skills in MS Project, Word, Excel and PowerPoint
- At least 3 years of experience working in a public-sector environment
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Organizational Change Management Lead-ts Resume Examples & Samples
- Master's Degree in computer science, management information systems, or related field preferred
- Experience working with the information technology industry and awareness of developments
- Experience working with budgets and budgetary issues
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Change Management Lead Resume Examples & Samples
- Client has a clear vision to be the leader in connecting farmers with food, feed and industrial customers. Ag and supply chain will strategically and deliberately transition the full suite of Transportation and Logistics services for both sourcing and operations from Ag and supply chain to transportation and logistics. The organization alignment model will be the foundation of the process enabling us to capture opportunities in a structured manner while maintaining the core of the business activities. In addition, new transportation technology is being implemented impacting Ag and supply chain business users (yet to be scoped)
- Lease Management: Client will implement a new revenue recognition standard beginning in FY2020. This new standard will require lessees to recognize most leases on their balance sheets. Compliance with the new accounting standard will require the acquisition of a new centralized lease accounting system. As part of gathering lease information across Client and implementing a new system, title information will also be gathered to support the real estate project analysis
- Transportation and logistics Real Estate: the primary goal is to enable Client to increase value, reduce cost and leverage size to make strategic decisions about office, plants and other real estate holdings across the organization. The key outcomes of this project is to build a portfolio of Client real estate encompasses new technology and tools, metrics and standards for analysis and clear roles and responsibilities across the organization for how real estate is managed
- 40% CCE Leadership and Planning
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Change Management Lead Resume Examples & Samples
- 1) 5+ years of experience within change management in a large global enterprise organization
- 2) 5+ years managing training and communication for IT Transformations
- 3) Experience managing change aspects of Project Work - Nice to have would be someone who has worked on some sort of SAP project
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Change Management Lead Resume Examples & Samples
- 10+ years’ experience leading large-scale change management efforts with the following focus
- Experience in managing change efforts for a multi-national organization
- Experience with large-scale shared services outsourcing
- Previous experience within manufacturing/electronics
- Business writing
- Change management
- Journey management
- Change strategy
- Change measurement
- Business readiness
- Executive strategic alignment
- Executive sponsorship
- Role and job design
- Capability and skills assessment
- Issue management
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Change Management Lead Resume Examples & Samples
- Position will support multiple project teams using a shared software baseline
- Support Engineering Review Board and Configuration Control Board meetings and decisions
- Maintain configuration of development, test and operational systems
- Promote approved software to test and production environments
- Manage application documentation libraries and source code repositories
- Prepare and update the list of infrastructure Configuration Items
- Prepare and submit Change Requests
- Track and document releases of individual components and integrated sets of components
- Produce monthly and yearly release management metrics reports
- Update Change Request status
- Provide release package for packages developed in Test EnvironmentEDUCATION AND EXPERIENCE
- A passion for building great software packages and pride in the quality of work
- Eight or more years experience with virtual environments
- Eight or more years experience Windows server OR workstation administration
- Experience with Microsoft Hyper-V
- Good understanding of established and emerging network technologies
- Experience interacting with senior-level government executives
- Design and management experience with complex PL3 and PL4 information systems
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Employee Engagement / Change Management Lead Resume Examples & Samples
- 5+ years of experience with leading and developing comprehensive change management, communications, and engagement strategies
- Knowledge of Booz Allen’s demographics, culture, channels, and expertise
- Ability to provide writing samples
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IT Change Management Lead Resume Examples & Samples
- Sets the organisation's policy for the management of change (alongside global standards) in live services and test environments. Ensures effective control and treatment of risk to the availability, performance, security and compliance of the business services impacted
- Successful delivery of Change Advisory Board (CAB); and Emergency Change Advisory Board (ECAB); issuing an agenda; chairing board meetings; ensuring high risk changes are circulated for review
- Facilitation of all required authorities for change
- Issue and manage change schedules internally and to client/customers as required
- Liaises with all necessary parties to coordinate and support change building, testing and implementation, in accordance with schedules
- Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
- Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed
- Reviews outstanding and incomplete RFCs, closing as required
- Analyses change records to determine any trends, ensure quality, and maintain standards on risk and approvals
- Creates and ensures ownership of change and RFS tooling, process, policies and procedures, interfacing with and aligning to regional and global teams as necessary
- Produces regular management reports, agreeing and accountable for success of the Change KPI/Metrics
- Leads and is accountable for the change and RFS delivery teams
- Systems development life cycles, business environment, infrastructure and high availability systems
- Knowledge of industry standard methodologies and processes such as ITIL and PRINCE2 or similar
- Experience with SCRUM or other agile methodology preferred Data and credit reference agency (or equivalent) legislation and compliance knowledge desirable
- Knowledge of Vendor Governance and Software Management practices
- Understanding of how to leverage outsourced suppliers and internal competency centres to deliver services
- Proven experience of IT project implementations and IT Change management; understanding of infrastructure components at high level (i.e. network, servers, database, storage, data, security)
- Proven ability to represent IT service management in projects within a major Technology department
- Proven ability to manage 3rd Party Suppliers and resources across global geographies
- Experience with transformation and transition projects in an outsourcing context
- Experience delivering projects within an ITIL (or similar) framework
- Proven ability to manage risks, issues, problems and changes
- Experience of working in a DevOps environment
- Financial services experience desirable
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Change Management Lead Resume Examples & Samples
- Schedule, facilitate, and conduct the Change Advisory Board (CAB)
- Update and maintain the formal process and procedures for the CAB
- Document and track the performance of change requests
- Ensure completion of technical risk assessments prior to completion of change
- Identify, manage, monitor, review, trend and record changes as they progress through the system
- Ensure proper documentation/authorization for proposed changes
- Monitor and report unauthorized, rejected, cancelled, emergency and successful changes to leadership as requested
- Perform risk assessment of changes
- Develop, update, and maintain existing and future standardized methods and procedures to be used for efficient and prompt handling of changes, such as: Request for Change (RFC), Prioritization, Responsibility Assignment, Impact/Risk Assessment, Schedule of Approved Changes, Review / Approval, Verification (test), Closeout, IT service continuity, COOP and DR planning/testing
- Coordinate change management activities across the enterprise with appropriate task areas
- 10 years of industry experience with Bachelor’s Degree (8 years with Masters)
- ITIL v3 Expert
- CCMP certification
- DOD 8570 IAT Level II certification (CompTIA Security+ CE or equivalent)
