Customer & Strategy Resume Samples
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Customer & Strategy Resume Samples
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RC
R Cassin
Roselyn
Cassin
1995 Johnson Ports
San Francisco
CA
+1 (555) 356 2553
1995 Johnson Ports
San Francisco
CA
Phone
p
+1 (555) 356 2553
Experience
Experience
San Francisco, CA
Customer Strategy Manager
San Francisco, CA
Stamm and Sons
San Francisco, CA
Customer Strategy Manager
- Running our Net Promoter System to bring the customer voice into the everyday workings of AMP and the decisions we make
- Conduct performance reviews and contribute to performance feedback for staff
- Understand and follow workplace policies and procedures and communicate these to all levels of staff
- Help optimize development and allocation of budget amounts and return on investment for specific trade promotion fund amounts
- Assist in managing engagement economics by organizing staffing, tracking fees and communicating issues to project leaders
- Work well in a team environment
- Sector specific product development
Houston, TX
Customer Strategy & Insights Manager
Houston, TX
Lubowitz, Stiedemann and Fisher
Houston, TX
Customer Strategy & Insights Manager
- Coach and manage other consultants and participate active in the performance expectation process
- Identify strengths and issues; drive and develop better behavior to create strong consultants
- Actively build a professional network and affiliate network in the local community
- Business Development
- Practice Development
- Successfully manage alliance relationship
- Communicate and report project status to C-level executives and IT management, including budget, risks, issues, etc
present
Boston, MA
Senior Analyst, Customer Strategy
Boston, MA
Waelchi-Oberbrunner
present
Boston, MA
Senior Analyst, Customer Strategy
present
- Mine and synthesize data to identify trends, describe customer behavior and inform business results from a customer perspective to support customer-centric decision making
- Query cubes and databases to extract customer information and develop standardized reporting; develop new reports to answer customer and business strategy questions
- Gather, reconcile and standardize data from across the enterprise and various outside entities to support customer analysis, reporting and tracking
- Prepare and present bi-annual reports to all brands providing key insights on customer behavior, engagement, value and trends
- Own and manage projects or key assignments as relates to larger CRM initiatives, including identification of key issues, analysis,development of hypotheses/conclusions and presentation of findings
- Prepare presentation documents and assist in presenting findings to all levels of management, including the Executive Leadership Team
- Work with various cross-functional business partners to bring form and structure solutions to ambiguous business questions and situations
Education
Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Chapman University
Bachelor’s Degree in Related Field
Skills
Skills
- Strong financial modelling capability, and ability to translate data into insight
- Ability to build effective, long-lasting relationships with clients
- Ability to effective structure and manage large and complex work streams and/or entire engagements, which includes
- Experience of running and motivating teams through challenging Strategy projects or relevant transferable experience
- Evidence of strong innovation, problem-solving and structured thinking skills
- Development of an internal network that enables you to leverage and deploy the deep subject matter expertise of EY team members in such areas as risk, actuarial, transaction services and information technology
- Strong track record with a Tier 1 Strategy consultancy
- Contribution to the building of the strategy team, including hiring, training, and management of team operations (staffing, recruiting, financials, team events, mentoring)
- Creation of impactful thought leadership for use in business development, engagement delivery, as well as marketing to build EY’s profile
- Project experience of the financial services sector as a consultant
15 Customer & Strategy resume templates
Read our complete resume writing guides
1
Director of Big Data Analytics Within Customer Strategy & Analytics Group Resume Examples & Samples
- Must have an advanced level degree preferably within a quantitative discipline
- Must have 10+ years of advanced analytics experience w/ extensive hands-on experience working on analytical studies from: crafting the methodology, to data mining/predictive modeling within SAS, R, Matlab, and Python, and ultimately delivering final insightful recommendations
- Must have demonstrated experience in predictive modeling techniques within big data using machine learning techniques using SAS, R, Matlab, and Python. Additionally, exposure to the following platforms is a MUST: Hadoop, Hive, Pig, Teradata
- Must have built predictive models using customer data for Marketing applications
- Prior management/mentoring a team to deliver upon advanced analytic initiatives utilizing SAS, R, Matlab, Python, and SQL is a MUST
- Demonstrated ability to develop strategic partnerships and MUST have strong public speaking/presentation skills
- Relocation assistance will be provided and will transfer existing H1 Visa
2
Customer Strategy & Insights Manager Resume Examples & Samples
- Client Delivery
- Communicate and report project status to C-level executives and IT management, including budget, risks, issues, etc
- Report budget and finances
- Mentor and manage teams of Junior Consultants to be able to keep project on time as well as QA of work done by the team
- Understand CRM technologies being used on a project to be able to direct how to design, develop, test, and implement a technical development project
- Quickly respond to client requests for immediate issues while also being able to drive projects to completion
- Analyze each client's specific request and determine the underlying problem and recommend proper solutions
- On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives
- On smaller engagements, be able to work hands on in creating deliverables which could include development, building scripts, testing application, delivering training, etc
- Practice Development
- Identify strengths and issues; drive and develop better behavior to create strong consultants
- Participate actively in the recruiting process for other consultants
- Drive the development/enhancement of WMP’s methodologies and approaches to client delivery and provide thought leadership for internal practice development
- Coach and manage other consultants and participate active in the performance expectation process
- Actively participate in business development with prospective clients including solution definition, pre-sales, estimating and project planning
- Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans
- Creating work plans, pricing estimates, and risk assessments for prospects
- Actively build a professional network and affiliate network in the local community
- Successfully manage alliance relationship
- 4-5 years of consulting experience from one of the leading global management and technology consulting firms or comparable industry experience in customer experience, strategic planning, brand management, or marketing/customer research
- Industry experience and strong track record in one or more of the following: Banking, Healthcare, Insurance, Capital Markets, Energy & Utilities, or Telecommunications
- Excellent university degree in marketing, finance, economics, econometrics, and/or engineering and preferably also an MBA or Master’s degree
- Business level fluency in English
- Effectiveness in the use of computer tools, e.g., spreadsheets and databases
- Statistical analytics tool experience (e.g. SPSS, SAS, KXEN) a plus
3
Senior Analyst, Customer Strategy Resume Examples & Samples
- Mine and synthesize data to identify trends, describe customer behavior and inform business results from a customer perspective to support customer-centric decision making
- Query cubes and databases to extract customer information and develop standardized reporting; develop new reports to answer customer and business strategy questions
- Gather, reconcile and standardize data from across the enterprise and various outside entities to support customer analysis, reporting and tracking
- Prepare and present bi-annual reports to all brands providing key insights on customer behavior, engagement, value and trends
- Own and manage projects or key assignments as relates to larger CRM initiatives, including identification of key issues, analysis,development of hypotheses/conclusions and presentation of findings
- Prepare presentation documents and assist in presenting findings to all levels of management, including the Executive Leadership Team
- Work with various cross-functional business partners to bring form and structure solutions to ambiguous business questions and situations
- 3-5 years of work experience, with a minimum of 2 years at an investment bank, consulting or consumer products/retail marketing, strategy or finance
- Strong financial acumen as well as high proficiency in financial and analytical modeling skills
- Strong understanding of statistics and statistical methods
- Hypothesis driven approach with exceptional ability to create grounded and structured analyses from disparate information sources without losing sight of the bigger picture
- Strong communication skills: written, oral and formal presentation; ability to actively participate in executive-level discussions and clearly articulate complex concepts in a digestible manner
- Ability to deliver under tight time pressures and comfort working in and bringing structure to ambiguous environments and situations
- Strong organizational and time management skills as well as demonstrated initiative and ability to work independently
- High level of proficiency in Excel, Word and PowerPoint
- Knowledge of SQL or SAS preferred but not required
4
Administrative Assistant, Customer Strategy Resume Examples & Samples
- Experience in providing administrative and clerical support to an executive or team would be an asset
- Excellent interpersonal and communication skills both written and verbal
- Professional and polished
- Effective organizational skills with ability to prioritize and meet guidelines
- Ability to work both independently and within a team, supporting team objectives and team members
- Demonstrated capability and flexibility in adjusting to changing work priorities
- Demonstrated experience in Microsoft PowerPoint would be considered an asset
- Bilingual (En/Fr) would be considered an asset
5
Senior Director Cross Channel Customer Strategy Resume Examples & Samples
- Leveraging consumer insights, metrics and research to build new Customer Experiences or enhance existing ones
- Coordinating with all online and offline marketing and branding activities to ensure a consistent end-to-end customer experience
- Developing and implementing process for gathering customer feedback across the organization. Helping the team interpret and understand feedback, and provide input for design decisions based on that feedback
- Identifying key moments that matter for customers and ensuring the experience meets the expectations of customers for our brand
- Partnering with cross-functional teams (Product Managers, Marketing, Legal, Compliance, Risk, Fraud, Operations and IT) to ensure that business and customer experience requirements are understood and appropriate execution and support strategies are prioritized
- Support the broad portfolio of initiatives by highlighting enhancements to existing capabilities as well as developing new capabilities or standalone pilots
- Monitor industry research and competitor activities, with an eye to understanding TIAA’s position in the landscape and how to significantly improve it
- 10+ years experience in supporting initiatives in Customer Experience Improvements
- Proven track record of developing a customer-centric strategy and assisting in driving integrated experiences in large, complex environments
- Excellent organizational skills and ability to prioritize multiple tasks in a dynamic work environment
- Demonstrated understanding of technology (e.g. CRM, Browsers, Mobile Platforms, Portals, Customer Service Solutions, IVR, ) and best practices for how to deliver an outstanding customer experience
- Understanding of consumer behavior combined with creativity and nimbleness to deal with complexity and to quickly identify potential solutions and sources of value
- Analytical and quantitative skills, including the ability to link design and features to strategic objectives and use hard data and metrics to back up assumptions and recommendations
- Entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic
- The ideal candidate will have great empathy for the customer and end user, a solid understanding of the competitive landscape and the ability to see what is essential and what is incidental
- Unique customer focus and ability to apply a customer mindset to shape solutions and approaches and to realize marketplace potential/achieve financial goals
6
Customer Strategy Manager Resume Examples & Samples
- End to end resolution on specific customer strategy initiatives - problem statement definition, project design, analysis and resolution
- Input into strategic planning process
- Liaison with business areas focused on identifying and resolving customer issues
- Excellent structured problem solving skills
- Ability to work within changing priorities
- Ability to multitask and prioritise activities across multiple deadlines
- Proactive and self-motivated
- Excellent verbal, written and presentation skills
- 4+ years experience with a top tier management consulting house or internal strategy
- Tertiary qualifications in commerce/finance/business, or a relevant field, preferably post grad &/or MBA
- Experience applying analytical tools to problem resolution
- Financial services experience highly valued
7
Customer Strategy Analyst Resume Examples & Samples
- Systemic customer issue prioritisation and resolution
- Value added analysis of NPS and other sources of customer feedback
- A passion for excellent customer experience
- High degree of analytical capability
- The ability to manage stakeholder expectations
- Work well in a team environment
- 2+ years experience with a top tier management consulting house or internal strategy
- Tertiary qualifications in commerce/finance/business, or a relevant field
- Experience solving problems with a structured approach
- Track record of project delivery
- Experience working in a changing environment / able to adapt to change easily
8
Customer Strategy Manager Resume Examples & Samples
- Systemic customer issue prioritisation and resolution process
- End to end resolution on specific customer strategy initiatives – problem statement definition, project design, analysis and resolution
- MBA or similar preferred but not necessary
- Financial services experience high valued
- 4+ years experience in a consulting or internal strategy role preferred
9
Head of Customer Strategy Resume Examples & Samples
- Drive customer strategy for Insurance Hong Kong and develop, manage and execute the customer strategy roadmap
- Optimize customer value while fulfilling customer needs for different segments (Top Tier, Premier, Advance and Personal Banking)
- Provide strategic direction on customer proposition for each segment and customer experience design at critical customer touch points
- Review customer journey to identify pain points, preferences and business opportunities
- Design and review end-to-end customer experience at different touch points in customer journey and provide recommendations on moments of truth
- Prioritize and drive customer programs and work with stakeholders to enhance customer experience
- Based on customer life cycle, develop propensity models and triggers for life insurance and refresh or validate from time to time
- Provide market intelligence and analytics to facilitate management decision on customer strategy and initiatives
- Implement customer Key Performance Indicators and measurements in scorecards for example, penetration rates
10
Senior Director, Global Customer Strategy Resume Examples & Samples
- Drive collaboration between Business units, license sales, renewal sales and channels on Cross-sell/Up-sell opportunities
- Manage impacts on multiple business processes and systems that enable collaboration between license sales, renewal sales and channels
- Manage lead distribution and opportunity management that affect cross-sell/up-sell program
- Drive alignment of sale, renewal, ordering and revenue processes
- Drive closed loop measurement through business intelligence and predictive analytics
- Lead the Governance model to ensure Strategic direction and alignment for all groups (BU, Marketing and Sales) with-in VMware for Xsell/Upsell initiative
- Measure success of this program and report back to all functions to modify current and add new solution plays
- Sales/Partner Operations Experience: Understands/experienced with running sales/partner operations in a B2B context including challenges and opportunities associated with account coverage, order management, discount management, ELA processing, etc
- Sales Transformation Experience: Understands the issues and opportunities associated with transforming a sales organization. Experience in program managing a complex program changes, managing transformations, and change efforts
- Systems Implementation Experience: Business planning, architecture, requirements, user experience and design for enablement of end-to-end processes that touch cross-sell/up-sell or similar platforms
11
Manager, Customer Strategy Resume Examples & Samples
- · Engage with PU Leaders and other key business stakeholders to support their customer engagement and advocacy efforts – i.e
- Strategy experience within the financial sector
- Strong presentation, communication and written skills
- Commercial acumen
12
Manager, Customer Strategy Resume Examples & Samples
- Engage with Segment advocacy leaders, PU Leaders and other key business stakeholders to support their customer engagement and advocacy efforts – i.e
- Very strong relationship management, stakeholder engagement and influencing skills
- Very strong presentation, communication and written skills
13
Senior Analyst, Customer Strategy Resume Examples & Samples
- Mine and synthesize CRM data to identify trends, describe customer behavior and inform business results from a customer-perspective to drive customer-centric decision making
- Develop new customer-level reporting to answer key customer, marketing and business strategy questions
- Leverage data cubes, query customer databases, and compile ad-hoc requests to extract customer information, standardize and reconcile data from disparate sources across the enterprise
- Prepare and present bi-annual reports to all brands highlighting key insights on customer behavior, engagement, value, and trends
- Work with various cross-functional business partners, including customer analytics, marketing, strategy, operations and IT, to structure solutions to data and business questions
- Prepare presentation documents and assist in presenting findings to all levels of management, including the Senior Leadership Team
- Own and manage projects or workstreams as relates to larger CRM strategy and marketing projects, including identification of key issues, development of hypotheses, analysis, conclusions, and presentation of findings
- 2-4 years of work experience in financial modeling, strategy, and/or marketing including hands on-participation in analytic projects with cross functional teams to drive business decisions. Experience in consulting, investment banking, or a similar role strongly preferred
- Exceptional problem solving and analytical skills; Must have strong Excel skills and be able to use pivot tables, filters, build charts, and create ad-hoc models. Knowledge of other reporting, data, analysis tools (e.g., SAS, R, SQL) preferred but not required
- Strong financial acumen as well as high proficiency in financial and analytical modeling skills, working understanding of statistics and statistical methods
- Excellent presentation skills; Must be able to synthesize, articulate and effectively present complex data/analyses verbally or in written form in a variety of presentation settings (one-on-one, small and large groups, with peers, and senior management)
- Keen organizational and time management skills, demonstrated initiative and ability to work independently
- Strong intellectual curiosity; must be able to think critically and strategically. Must be able to structure a problem, hypothesize solutions, and dig into the data to figure things out
- Demonstrated interest and/or experience in retail, apparel, or other consumer-facing industry
- Bachelors in Business, Finance, Economics or related field. MBA preferred
14
Customer Strategy Manager Resume Examples & Samples
- Participate in Customer Strategy engagements
- Assist in managing engagement economics by organizing staffing, tracking fees and communicating issues to project leaders
- Customer analytics, intelligence, and reporting, including acquisition and retention analysis, pricing, and segmentation
- Customer strategy, including end-to-end customer experience and channel / Distribution strategies
- Experience in one or more of our priority Financial Services sectors: Finance, Retail Banking, and Commercial Banking
- Build strong internal relationships within EY Advisory Services and with other service lines across the organization
- Maintain an educational program to continually develop personal skills for staff
- Develop people through effectively supervising, coaching, and mentoring
- Demonstrated track record with a blue chip consulting firm and/or a blue chip organization
- Post-Secondary degree in Business or Engineering (e.g., MBA) an asset
15
Public Sector Customer Strategy Senior Associate Resume Examples & Samples
- Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts
- Demonstrating aptitude for conducting quantitative and qualitative analyses of large and complex data
- Leading a key workstream in an engagement(s), staying educated on current trends and assisting in the development of knowledge capital
- Collaborating with business development teams responsible for writing and presenting proposals to prospective clients
- Supporting practice management for a specific operation or process
- Managing and/or contributing to project planning, engagement administration, budget management, and successful completion of engagement workstream(s)
16
Senior Manager Customer Strategy Resume Examples & Samples
- Commercial operations for the Field and Inside Sales functions as they pertain to Sales Compensation and forecasting
- Leading key business processes that enable short and longer-term business success (business planning, joint business planning, customer investment)
- Provides Sales Operations support for the Business Director, Canada to lead the commercial organization
- VISON & STRATEGY: Development and deployment of the vision and strategic direction of how to effectively compete within the Canadian market as it relates to our complex channel environment. This strategy will maximize our overall growth potential whist remaining consistent with the Enterprise Strategy. Key liaison, Director, Enterprise Strategy in US
- INSIGHTS & ANALYTICS: Oversees analytics and insights reporting to develop and maintain a deep understanding of the needs of a variety of distinct Canadian customer segments and channels (Opticians, Optometrists, Buying Groups, National and Regional Retail, Internet, Independent Eye Care Professionals). Identifies innovative data methodologies and uses capabilities in sales analysis, segmentation and targeting, performance reporting and sales forecast modeling to discover actionable insights and analytics that enhance management decision-making and drive growth for the Canadian business. Recognizes key insights from the data and recommends actions to resolve issues and identify business opportunities. Leverages customer information such as transactional sales data, account data, and syndicated data to advise on sales strategies/tactics and make sales decisions. Key liaison, Director, Sales Analytics & Business Operations, US
- CUSTOMER SOLUTIONS: Unearths new insights through customer closeness and thought leadership and translates them into customer business strategies. Identifies and develops joint value offerings that meet customer needs and grow JJVC business. Leverages products’ positioning to create and implement joint value creation plans that are well aligned to JJVC brand customer strategy. Builds plans in new areas of capability (e.g. digital) that represent customer needs and opportunities for the business. Partners with global franchise and regional counterparts to share successes and challenges and drive consistency in programs across global customers. Key liaison, Director, Pricing & Customer Experience
- PROCESSES: Leads and stewards key annual business processes (Business planning, Forecasting, Customer Business Planning). Supports financial forecasting and business analysis for national and key accounts by assessing impact of marketing and other programs. Key liaison, Director, Sales Analytics & Business Operations, US
- PRICING: Establishes value-based pricing strategies for existing products and new product launches, aligned to Global and North American pricing strategies. Liaises with the Global and NA pricing teams to understand pricing strategies and represent the Canadian marketplace. Collaborates with local marketing and sales organizations with specific deliverables of target ASPs, Floor and Ceiling Prices, and pricing guidelines for difference customer channels. Develops pricing policies and guidelines and appropriate metrics to monitor pricing decisions. This position oversees the application and development of global and local pricing strategies, liaising with the Director, Global Pricing & Director of Pricing, US
- COMMERICAL OPERATIONS: Aligns with the US Customer Strategy group and leverages their resources to support the Business Director, Canada in leading overall commercial operations for the field and inside sales in Sales Compensation and Forecasting, Sales Resource allocation, Sales Force Effectiveness, and Contracting
- TEAM RELATED RESPONSIBILTIES: Manages and develops one direct report.Complies with HCC guidelines and reporting requirements, adheres to environmental policy and procedures, and supports department environmental objectives. Engages in credo-based decision making
- A Bachelor’s degree is required; MBA or equivalent strongly preferred
- Minimum of 7-10 years of progressive commercial experience across a variety of functions and roles including sales, sales management, national accounts management, analytics/category management and customer or trade marketing
- Background in consumer packaged goods or medical devices is an asset
17
Manager, Customer Strategy Resume Examples & Samples
- Design and manage ING DIRECT's customer development program
- Define customer journey’s to maximise primary bank customers
- Ongoing identification, execution and refinement of customer triggers within UNICA
- Manage the customer value segments including development of plan for each segment and plans to migrate customers from lower to higher value segments and maximise value for ING DIRECT
- Introduce new delivery methods to maximise effectiveness (e.g. Agile, PACE, growth hacking)
- 5+ years relevant customer intelligence / customer management experience
- Proven experience leading the development of customer programs
- Significant experience leading and working with cross functional teams (e.g. Marketing, Communications and Customer Intelligence)
- Proven pedigree in innovative thinking and delivery methods
- Strong analytical skills (e.g. customer analytics)
- Good understanding of Retail Banking dynamics
- Strong conceptual and strategic thinking skills
18
Director, Customer Strategy Resume Examples & Samples
- 5+ years in “contract-based” sales in any industry
- 5+ years in life sciences: pharma, biotech, device, or consulting
- 2+ years in business development or planning/strategic new product role
- Advanced degree in a scientific or technical discipline or MBA is preferred but not mandatory. Higher graduate studies in business or scientific discipline are a plus
19
Director, Customer Strategy Resume Examples & Samples
- Actively prospects for new clients and leverages potential new business opportunities within assigned portfolio of accounts
- Cultivates strong, long-term relationships with key decision-makers within accounts and develops deep knowledge of the client organization
- Analyzes potential opportunities and develops detailed business plans and sales strategies for each client account in liaison with Commercialization Delivery Unit Leaders and relevant Business Developers in other PAREXEL business units. Monitors actions and results against plans
- Identifies and responds to client needs in order to define potential Commercialization consulting opportunities. Ensures appropriate strategy/solution is proposed to client
- Adheres to the roles and responsibilities within the Sales Process RACI matrix, leading the entire sales process including
- Several years sales experience in life science industry, preferably in a consulting background
- Experience in, and good understanding of the biotech/pharma product commercialization services market place (including market access & reimbursement, pricing, value proposition research, HEOR)
- Demonstrated industry and business leadership experience
- Demonstrated business acumen, including strategy and problem solving skills
- Proven sales track record in developing new clients, ability to close deals and achieve targets
- Proven understanding of the life science marketplace
- Ability to develop relationships with a culturally diverse group of key stakeholders
- Excellent stakeholder/relationship management
- Ability to cultivate long-term client relationships
- Proven success preparing account plans and strategies
- Proven ability to interpret client feedback and assess potential market trends
- Demonstrated success preparing and executing client presentations
- Proposal development experience
- Ability to successfully leverage internal resources in matrix environment to meet client needs.Skills
- Team player with outstanding inter-personal, negotiation skills and organisational skill
- Excellent interpersonal, verbal and written communication skills
- A flexible attitude with respect to work assignments and new learning
- Significant travel may be required as client needs dictate
20
Customer Strategy & Marketing Lead Resume Examples & Samples
- Member of the Portfolio Management and Marketing Leadership Team, supporting Vision and Mission and hitting LRP and annual targets
- Responsible for driving accountability and execution of Marketing Plans around the 5 P’s (Place, Product, Pricing, Promotions and People)
- Responsible for building the EMEA marketing and sales effectiveness strategy and plan for Seminis and De Ruiter brands. This includes
21
Senior Manager, Customer Strategy Resume Examples & Samples
- Participate in and, as required, lead Customer engagements for financial services clients
- Manage financial aspects of client engagements and communicate significant issues, fees, and estimates-to-complete to partners and clients
- Help partners and directors generate new business opportunities and build client networks and relationships
- Understand all Ernst & Young service offerings and actively identify opportunities to better serve clients
- Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization
- Develop people through effectively supervising, coaching, and mentoring all levels of staff
- Conduct performance reviews and contribute to performance feedback for all levels of staff
- Contribute to people-related initiatives including recruiting, retaining and training Customer professionals
- Maintain an educational program to continually develop personal skills of all levels of staff
- Understand and follow workplace policies and procedures and communicate these to all levels of staff
- Customer strategy, including customer experience and customer operating models
- Sales and channel management, including sales force and marketing effectiveness, bid management effectiveness and channel optimization
- Customer service improvement, including customer service performance improvement, customer service recovery and contact centre optimization
- Customer intelligence and economics, including customer acquisition and retention, account and channel segmentation
- Demonstrated track record with a blue chip consulting organization
- Demonstrated experience in business development
- Strong academic record including a degree (if specialism is customer strategy, this should ideally be a marketing degree or an MBA; if specialism is customer intelligence and economics, this should ideally be a numerate degree)
22
Manager, Customer Strategy & Programs Resume Examples & Samples
- Five years of pharmaceutical or biopharmaceutical experience
- Demonstrated leadership capability and ability to influence without authority
- Commercial experience in sales, sales operations, marketing or MAPS
- Learns quickly from different experiences, is a confident problem-solver, is solutions-oriented without being constrained by process or precedent
- Demonstrated ability to lead and drive outcomes in a matrix environment
- Proficiency in Microsoft Office applications (Power Point, Excel, Word)
- Strong project management, time management and organization skills
23
Director, Insight & Customer Strategy Resume Examples & Samples
- Demonstrated ability to learn quickly and participate on projects with varied industry focus and business imperatives
- Exceptional business problem solving combined with strong interpersonal skills
- Ability to build out value proposition, complete with financial model for investment justufucation
- Clear understanding of enterprise software technologies
- Understanding of infrastructure and platform trends
- Should have sufficient understanding of cloud computing, big data analytics, virtualization
24
Director, Customer Strategy & Insights Resume Examples & Samples
- Identifying client pain points, needs and problems from which to offer insight and analytical solutions
- Consulting support and ability to strategically direct the long term growth of client relationships and to drive associated initiatives through to commercial value
- Growing and enhancing existing contracts by building on the current value proposition and identifying commercial opportunities in the supplier and retailer marketplace
- Translating and interpreting data output, pulling out clear and actionable insights to support new and existing initiatives for merchant clients
- Designing, managing and strategically directing initiatives from proposal to final delivery working closely with the insights experts to deliver this
- To support the conversion of new business opportunities
- You have extensive experience in strategically directing key accounts, relationships, and/or initiatives
- You have experience in deriving commercial value from key accounts, relationships, and/or initiatives
- You have demonstrable good working knowledge of understanding and interpreting analytical data output in excel format
- You have proven experience in building and managing client relationships and strategic partnerships
- You have strong project management skills ensuring timely delivery and communicated milestones
- You demonstrate strong presentation skills and a forward thinking approach
- Consultancy background and the ability to ‘package’ information in a clear strategic direction
- Knowledge of the retail sector and/or use of customer insights in this area
- LI-TT1
25
Customer Strategy Manager Resume Examples & Samples
- Setting strategy on how AMP will achieve its aspiration to become Australia's and New Zealand's favourite financial services provider by 2020 (as measured by NPS)
- Running our Net Promoter System to bring the customer voice into the everyday workings of AMP and the decisions we make
- Driving the embedding of the Net Promoter System across the organisation (including developing and supporting change initiatives, coordinating cross functional activities, NPS-related reporting, training and communications)
- Guiding the design of customer experience initiatives
- Ability to manage stakeholder expectations
- Strong track record of initiative delivery
- 4+ years' experience in a consulting or internal strategy role preferred
- MBA or similar preferred but not essential
26
Director, Customer Strategy Resume Examples & Samples
- Analyses potential opportunities and develops detailed business plans and sales strategies for each client account in liaison with Commercialization Delivery Unit Leaders and relevant Business Developers in other PAREXEL business units. Monitors actions and results against plans
- Leads internal and external teams throughout sales process
- Contribute to Sales Forecasting
- Reflecting and guiding market feedback and shifts in industry
- Actively seeks to become acquainted with all consulting services as well as PAREXEL services
- Recognizes efforts and achievements of others, fostering a team environment
- Numerous years of sales experience in life science industry in the Commercialization arena - CRO strongly preferred
- An additional language would be an advantage
- Ability to successfully leverage internal resources in matrix environment to meet client needs
- Team player with outstanding inter-personal, negotiation skills and organizational skill
27
Experienced Advanced Customer Strategy Manager Resume Examples & Samples
- Define Digital-, Sales-, Service- and Marketing strategies
- Work in the intersection of business and technology
- Design efficient Sales, Customer Service and marketing operations, including operating model, governance, business objectives and incentives
- Define Customer Centric Vision and understand Customer Experience design
- Customer Analytics (i.e. segmentation, predictive analytics)
- Excellent Norwegian and English language, both written and oral
- Relevant master degree within marketing/economy with excellent academic results. Applicants with bachelor degrees combined with extensive experience within the relevant field will also be considered
- Four to eight years of relevant consulting experience, either from other strategy consulting companies, large customer centric-organizations within Financial Services, Communications or Consumer Goods/retail. Experience from positions such as Sales manager, Customer Service manager, Marketing manager or business developer, is positive. The candidate should have work experience from sales, service and/or marketing strategy
- Basic knowledge of market leading customer technologies such as SAS, SPSS, Salesforce, Adobe, Oracle and leading content management systems is positive
- Work location will be in the Oslo region, but the candidate should have the flexibility to travel outside this region if necessary
- Results-oriented
28
Advanced Customer Strategy Resume Examples & Samples
- Address both strategic and operational issues
- Drive diagnosis and value assessment in order to identify value creation opportunities for clients
- Guide teams through issue identification and work plan development using problem solving principles and past experience
- Establish and develop long term client relationships based on trust and delivery of sustainable results
- Contribute to the Strategy and Sales & Customer Service practice with thought leadership and team capability development
29
Business Partner Customer Strategy & Solutions Resume Examples & Samples
- Deepening the understanding of the patient care gaps and healthcare stakeholders (HCPs and others) service and interaction needs and opportunities
- Contribute to the design of a renewed customer engagement strategy and tactics
- Develop and test a “solution(s) and content” and deployment model compatible with the differences across the countries in the region
- Drive the necessary internal change management and cross-functional collaboration to guarantee that the execution of the improved engagement model and tactics delivers on the expected results and generate a consistently improved customer experience
- Experience and/or understanding of the current challenges and trends in healthcare and pharma industry
- Experience in change/transformational projects – change management projects ideally conducted in healthcare, healthcare delivery organizations (eg. patient pathway redesign/improvement processes)
- Experience in customer engagement / customer experience re-design projects
- Strong experience with matrix organization and business projects multi-disciplinary teams
- Strong experience in project management, agile solutions delivery and working with consulting and / or design agencies
- Consistently demonstrated success in a number of challenging and diverse business situations
- Problem solving and analytic skills
- Communication – influence skills
- Positive, can-do, hands-on attitude
- Resilience (ability to operate and perform in the matrix and in changing and complex environments)
- Possibility to travel 40 to 50% of the time
- LI-RL1-EUR
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Customer Strategy & Insights Intern Resume Examples & Samples
- Will work on a specific project that supports CSI initiatives, will require analytical work for problem solving
- Assisting with the launch of new initiatives and tools
- Providing analytical support to team to identify improvement opportunities
- Creation of reports and data validation
- Work closely with the team to facilitate/manage/ data and KPI's
- Analytical skills - Critically evaluate the information gathered
- Knowledge of agronomy or agricultural systems is a plus
- Experience in marketing and communications
- Being self-motivated, independent, results oriented, a networker
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Customer Strategy & Market Insight Placement Resume Examples & Samples
- You are working towards a business, economics, marketing or strategy related degree, on course for at least a 2:1
- You are confident working with IT programmes
- You are proficient in Excel and PowerPoint
- You are a self-motivated individual with excellent communication and work management skills
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Customer & Strategy Resume Examples & Samples
- Ability to effective structure and manage large and complex work streams and/or entire engagements, which includes
- Work planning and project structuring
- Storyboarding
- Coaching and development of junior team members and managing commercials (pricing, billing, margin management)
- Ability to build effective, long-lasting relationships with clients
- Development of an internal network that enables you to leverage and deploy the deep subject matter expertise of EY team members in such areas as risk, actuarial, transaction services and information technology
- Creation of impactful thought leadership for use in business development, engagement delivery, as well as marketing to build EY’s profile
- Top academics with a First Class or 2.1 Degree from a top institution
- Experience of running and motivating teams through challenging Strategy projects or relevant transferable experience
- Strong financial modelling capability, and ability to translate data into insight
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Senior Manager, Customer Strategy & Value Resume Examples & Samples
- Lead end-to-end value consulting engagements with prospects and customers
- Manage and structure consulting engagements to meet customer needs
- Articulate Workday’s business value proposition in a highly compelling manner
- Drive discovery interviews with senior business and IT stakeholders
- Develop and deliver highly engaging presentations to senior business audiences
- Conduct quantitative analysis, ROI modelling, and benchmarking
- Collaborate closely with customer teams throughout the engagement process
- Manage internal relationships with Workday’s Sales and Service teams
- Build innovative thought leadership and value-selling tools
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Accenture Advanced Customer Strategy Professionals Resume Examples & Samples
- Customer Experience Strategy
- Bachelor Degree essential. MBA an advantage
- Strategic or lead/management role with a front-office portfolio (I.e., Customer Experience, Sales, Service or Marketing)
- 3-5+ years Digital or Front-Office Strategy Consulting experience
- The candidate should have an aspiration towards leadership and the ability to thrive in a demanding fast-paced and team-oriented environment
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Aftermarket Customer Strategy Co-op Resume Examples & Samples
- Customer strategy, pricing analytics & competitive landscape analysis
- Sales process design and continuous improvement
- Development of various tools to support key sales effectiveness initiatives
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Customer Strategy Manager Resume Examples & Samples
- Providing subject matter expertise in Customer and Contact Center operations
- Experience in Customer Engagement or Customer Experience
- Experience in Customer Technologies such as Multi- and Omni-Channel
- Creating Contact Center Assessments across people, process, and technology and developing and delivering executive presentations
- Leading Contact Center Outsourcing selection and ramp up
- Creating robust business cases
- Conducting performance analysis utilizing system and human generated data
- Solid understanding of contact center technology (ACD, PBX, WFM, CTI, QA, IVR, and KM) with a preference for deep knowledge in at least one
- Apply practical experience with the full lifecycle design and implementation of contact center client projects
- Driving decision making processes to assist clients with next step conclusions
- Identifying potential add on opportunities with existing clients
- A minimum of 6 years consulting and/or industry experience is required
- Ability to travel 80- 100%
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Customer Strategy Manager Resume Examples & Samples
- Strong awareness of all commercial targets and ensuring there is a strategy in place to meet these targets across the LRP timeframe - with the primary focus being on rental revenues and churn volume, whilst being mindful of in-year OCF impacts
- Analysing and modelling different ideas to feed into an overarching strategy to drive base revenue. This could include
- Requirements for new bundle constructs such as Quadplay (a.k.a. FMC) & Multi-Room
- Backbook unwind risk
- End of offer revenue risks
- Optimum use of CPE within the existing base
- Early life churn management
- Alongside modelling and business casing, gain a high level understanding of what is required to bring the idea to life, liaising with other parts of the business to ascertain lead times, capex requirements, & resource requirements
- Lead virtual teams across the business in steering multifunctional and highly complexed base initiatives projects to successful completion
- Work closely with the Long Term Commercial Strategy team to understand & communicate the interaction between the Customer Strategy & other internal and external forces e.g. the growth of OTT content, new entrants into the market etc
- Develop strong relationships with the Pricing & Product team and put in place plans to support the implementation of new or updated products e.g. understanding the best way to launch BB retiers into the existing base
- Be the Customer Strategy lead on long term strategy projects and medium/long term planning, ensuring requirements and activities are captured across the Pricing & Customer Strategy team and incorporated into wider plans and business cases e.g. planning for the loss of TV content, new set top box launch, etc
- Strong commercial acumen and detailed understanding of the industry and key issues affecting our business
- Quick learner and adept problem solver
- Able to assimilate information and apply knowledge and skills effectively to make connections and progress efficiently
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Senior Mgr-customer Strategy, Channel Mktg Resume Examples & Samples
- Manage the planning, development and execution of email marketing programs, including broadly circulated seller messages, targeted campaigns based on seller segmentation and triggered campaigns based on seller behavior
- Own the email calendar, reporting, testing strategy and operational details, ensuring accuracy in all aspects of the job
- Analyze and communicate results including key performance metrics on a weekly, monthly and quarterly basis. Apply learning to future campaigns to improve results
- Identify optimization opportunities and implement new tests and tactics, continually seeking to innovate to drive improved results
- Manage key vendors and future vendor selection related to the channels
- Partner with peers to share best practices in order to accelerate innovation and develop combined contact strategies. Collaborate on key initiatives
- Develop annual cost budget. Manage monthly cost forecasts, tracking back to budget; oversee monthly invoice and accrual processing
- Analyze competitive marketplace and stay abreast of email, telemarketing and other industry trends
- Write effective creative briefs that include campaign objectives and strategic messaging
- Interface with channel technology vendor/partners to adapt products and solutions to improve program performance
- Minimum of 6+ years of experience managing email marketing, telemarketing and offline channels
- ECommerce, B2B, and multi-offering marketing experience strongly preferred
- In-depth knowledge of email marketing and best practices, including developing automated and lifecycle programs
- Experience with segmentation strategies, test design, and campaign management systems
- Analytical, proactive, problem-solver with insatiable curiosity
- Passionate about direct marketing; deep understanding of online consumer behavior
- Excellent communication, problem-solving and decision-making skills
- Self-motivated and detail-oriented, with excellent people and time-management skills
- Ability to juggle multiple, competing, high priority projects – identifying creative solutions
- Demonstrated Project Management experience; strong organizational skills and ability to plan and prioritize
- Strong analytical thinking, written, verbal and presentation skills
- Organized and proactive with strong attention to detail
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Customer Strategy Manager Resume Examples & Samples
- Translates Brand Objectives and Strategies (O&S) and activation plans into sales priorities and goals by Account
- Supports Retailer Account Teams in activating and delivering against O&S and priorities
- Aids in the development of Customer-specific promotional activities to drive sales deliverable and meet/exceed Brand objectives
- Promote discussions and updates on key Brand priorities through both 1:on:1 and group overviews through Webcasts / Live meetings, etc
- Help optimize development and allocation of budget amounts and return on investment for specific trade promotion fund amounts
- Facilitate Customer Performance reviews by Brand to generate understanding and insights on Trade events and analytics, competitive and promotion activity and supply / inventory challenges
- For Brands under area of responsibility, lead and facilitate annual Customer planning and delivery to meet identified timelines and external requirements
- Liaise between Sales and Marketing throughout the year to capture learnings in order to continually improve Brand O&S and revised Sales priorities
- Drive alignment on business situations throughout the organization to include supply, Customer service, Sales Operations, Marketing and Sales on unique Customer and overall Brand initiatives (timing, quantity, unique offers, etc.)
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Dir, Category & Customer Strategy Resume Examples & Samples
- Work with senior company leaders to develop strategies that deliver against multiyear growth and ROCE objectives
- Collaborate with primary business unit leads to manage annual operating plans consistent with multiyear aspirations
- Develop framework and coordinate 3 year strategic plan
- Partner with cross-functional teams to identify margin improvement, capital allocation, and growth initiatives; develop and successfully execute project plans
- Conduct due diligence on potential acquisition targets and lead post close integration efforts
- Perform analysis on categories, financials, customers and cost structure. Create structure and framework for integrated 3 year plan
- Act as communication liaison among Manufacturing, Research, Marketing, Sales, Supply Chain
- Planning and Finance groups to coordinate and facilitate the information flow and lead the execution of category projects within THS businesses
- Facilitate groups of diverse disciplines driving action forward through collaboration giving each member authorship and ownerships in roles and results
- Work with Marketing Product Development, Procurement, Sales and a broad range of HQ and operations resources to scope and define growth and improvement initiatives for categories
- Develop work plans appropriate to project management and corresponding ability to perform analysis on categories, financials, customers, cost structure etc
- Strong leadership with the ability to work collaboratively in cross-functional teams
- Creative problem solving and ability to drive innovative solutions
- An energetic, self-starter with an inquiring mind, initiative and the ability to work as part of a cohesive team in an environment that values professional excellence and results
- A proactive style and approach. Willing to question and propose solutions, alternatives and or new ways of doing things, accepting responsibility along the way
- Attention to detail and sound, practical judgment
- We are looking for a hybrid mix of skills, talent, and experience to drive performance across an evolving portfolio of categories
- We expect that the ideal candidate can effectively drive strategy and execution at all levels of the organization; from shop floor operators up to C-level executives
- We would like a minimum of 8 years of experience in a highly analytical/problem solving organization with demonstrated success in project management roles
- 2+ years of experience with a major strategy consulting firm preferred, complimented with an MBA or equivalent educational background. Our ideal candidate will have experience in consumer food and retail sectors
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Manager, Customer Strategy Resume Examples & Samples
- Manage implementation and measure results of lifecycle-based retention, relationship deepening/cross-sell and at-risk customer programs
- Manage implementation and measure results of targeted, triggered marketing programs that deliver appropriate offers and additional services based on segment insights and success metrics
- Manage implementation and measure results of loyalty/valued-based customer programs (e.g. VIP, Gold and Platinum) as well as those for specific user types such as Resellers, Corporations and Multi-Location organizations to reinforce the segment’s unique needs and meet revenue objectives
- Effectively collaborate with cross-functional resources including segment strategies, product management, sales, service, operations, business intelligence and creative services to drive results through successful end-to-end campaign planning and execution
- Write requirements and manage projects that support the use of customer segmentation, modeling and trigger-based programs designed to optimize marketing activities and increase effectiveness
- Support development and utilization of a variety of marketing channels including e-mail, website and telemarketing to ensure optimal retention and growth within the customer base
- Assist in the development of customer dashboard including key metrics for overall health, campaign success and engagement
- Create, manage and operationalize a Customer Strategy Dashboard which will be used to manage and communicate project status and pipeline, program results and findings
- Coordinate the positioning, targeting and development of customer notices and product communications to ensure positive customer experience
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Customer Strategy & Digital Content Manager Resume Examples & Samples
- A minimum of 5 years of experience in customer marketing and/or multi-channel marketing is required
- Experience with Adobe Marketing Cloud and Veeva Vault systems preferred (experience with other digital campaign creation and content management platforms considered)
- Experience in building strategic plans, communication plans and tactical programs for diverse customer groups (ex. payers, physicians, patients, pharmacists, etc.)
- Strong customer orientation with a demonstrated ability to marry this with commercial goals and outcomes
- Experience working in a highly regulated business such as healthcare, pharma or finance
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Customer Strategy Insights Manager Resume Examples & Samples
- 5 years of Manufacturer / Retail / Database analytics in Consumer Packaged Goods industry
- Advanced understanding of shopper / consumer measures and insights/analytics
- Experience with Category Management Principles
- Experience mining consumer and shopper research
- Experience in customer insights related to Walmart, Target, CVS, Walgreens or Kroger
- Integrates shopper and channel/customer insights into internal strategic planning process for developing bigger and better go-to-market strategies and initiatives
- Shares and develops shopper and category relevant insights Business Unit and Brand Marketing Teams
- Collaborate with Marketing, Market Research, Shopper Marketing and Retail Sales / Customer Teams to enable Retailer activation
- Helps develops and implement shopper-centric category management direction and approach
- Conducts Customer and/or Brand specific category/brand shopper research and converts data into actionable insights for use by Sales with Retail Customers
- Leads in the development of strategic selling/category growth platforms based in shopper insights and research
- As part of Customer Strategy and Planning Team, help develop and integrate insights into actionable changes to a Brands Objectives and Strategies (O&S) that will help delivery against Sales and Profit growth objectives
- Help arm Retail Category Solutions and Customer Sales Teams with meaningful insight that supports planned Category and/or Brand initiatives around NPD, next generation shelving, promotional excellence and co-creation
- Help fully drive the understanding and use of Retailer Shopper Data information with all levels of the Commercial business team including Marketing, Finance, Shopper Marketing, Global Category, etc. (database info is largely viewed as Sales tool today)
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Customer Strategy Manager Resume Examples & Samples
- Creative: Able to innovate and to instigate and assess new ideas
- Customer Centric: Put the customer at the heart of decision making
- Commercially minded: Able to build, assess and improve business cases and financial profiles including innovative approaches
- Technologically astute: Knows the technology sector and the energy construction services market
- Organised: Able to coordinate and drive people to a common goal
- Research focused: Must be competent at defining and conducting qualitative and quantitative research and feeding the results of that research back to update the product set
- Degree level qualification in any discipline or equivalent - essential
- MBA - desirable
- Product management qualification - desirable
- Product management: Experienced working in a product, proposition and business development environment including go-to-market principals and best practice
- Innovation: Launched products known for innovation, customer centricity and commercial growth
- Strategic planning and business case development: Experience at setting, monitoring and refining business strategy at a global scale. Strong commercial awareness and analytical skills - can identify, size and explain a business opportunity
- Project management: Creative, with strong organisational and project management skills
- B2B sales: Industry relevant experience within a B2B sales organization (e.g. telecoms, services, software)
- Customer centricity: A great understanding of how to understand and think through the customer experience in new proposition development
- Collaboration: Experience at working in multi-function teams to deliver complex solutions and influence senior level stakeholders
- Stakeholder management: Able to keep technical, commercial, finance, legal, marketing, operational teams on track with the development phases, meeting project deadlines and budgets
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Customer Strategy Manager Resume Examples & Samples
- We sit in the heart of our residential commercial business, working closely with our Customer Experience, Sales, Marketing and Corporate Affairs teams
- Strong commercial acumen, able to understand and trade off customer and commercial factors effectively
- Knowledge and understanding of using and interpreting customer insights
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Senior Manager Customer Strategy Resume Examples & Samples
- Define proactive and reactive value based customer life-cycle interactions & policies for all Commercial Business Channels regionally
- Lead the Managed Migrations program in the Commercial Segment
- Monitor KPI trending and establish forecasts (including: acquisition, churn, base ARPU, product penetration, price plan mix, upsell, etc.)
- Identify performance gaps and opportunities
- Provide direction for the Commercial Business strategic plan as well as accurate business assumptions regarding cost/benefit analysis
- Use value centric metrics to extract and summarize insights to maximize profitable revenue
- Work with counterparts within the Commercial Operations team to support Commercial Segment with Commercial strategy needs, to define the Commercial segment operating plan and enable execution
- Track the progress of action plans and propose course correcting measures as required to execute against the strategic framework
- Undergraduate degree in Business, Finance, Economics or Engineering (postgraduate degree in Business an asset)
- 7+ years business experience preferably in the following areas
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Customer Strategy Analyst Resume Examples & Samples
- Excellent abilities to process figures
- Excellent communication and relational skills
- Strong organizational skills to monitor multiple projects in parallel
- Ability to use common sense in a complex environment
- Analytical and synthesizing skills, e.g. ability to draw conclusions and make recommendations
- Some notions in marketing a significant plus
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Customer Strategy Analyst Resume Examples & Samples
- Standard and Ad Hoc Analysis and Reporting
- Work with CSAMs to prepare and deliver relevant standard reports required to support the regional and brand performance tracking and analysis needs of the organization
- Through analysis of standard reports, proactively identify trends and leading indicators of performance to the relevant business teams
- Learn or develop and execute required data and reporting validation processes on external (e.g. IMS/Brogan) and internal (e.g. CRM, Finance)
- Ensure adherence to reporting SLAs established with respect to timing and accuracy
- Work with CAMs, brand and field-based teams as required to identify ad hoc analytic needs
- Complete analysis and generate insights within agreed upon timeframes
- Serve as a key point of contact and support field based teams with respect to understanding and interpreting standard reports and analyses
- Develop and maintain market and competitor tracking reports and deliver insights to the organization to support corporate and brand strategic planning. Conduct secondary data research and analysis to support development of market insights on new indications and pipeline products
- Identify and recommend new secondary data sources to complement existing data assets
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VP Customer Strategy, Analytics & Engagement Resume Examples & Samples
- Develop/drive CLM strategic vision. Establish the platform for analysis of consumer behavioral data on shopping patterns, preferences and decision drivers of various Redbox consumer types
- Drive ROI on marketing mix & promotional spend. Provide analytic insights & tools in support of product development, customer experience, new programs targeted to most valuable customers and promotions/programs in partnership with retail client and content provider partners. Build and implement predictive models and segmentation schemes to identify most desired target segments and market opportunities
- Deliver fact-based insights to develop marketing programs & campaigns
- Build a robust database marketing and campaign management program that continuously monitors and analyzes relevant data across the marketing and sales process to evaluate program effectiveness and ROI
- Establish KPIs and report database performance on a routine basis against key goals and benchmarks
- Manage the setup and execution of direct marketing campaigns
- Excellent leadership, project management, organizational, consumer focused innovation, and communication skills
- Self-directed/motivated with the willingness & ability to roll up their sleeves and get to work in either a strategic or executional capacity
- Leverages the “Test-Learn-Apply” methodology
- Knowledge, experience (& salesmanship skills) to articulate the CRM vision to key stakeholders and Senior Management with confidence that he/she can deliver on the promised results/performance
- Proven experience in developing targeted programs that drive consumer demand, brand preference, incremental sales and profit
- Knowledge of and experience with syndicated data sources to enhance consumer data
- Experience with primary market research and its use in consumer targeting preferred
- Demonstrated skill in developing and deploying decision support models and tools leveraging consumer data and insights. Strong statistical modeling experience including segmentation, cluster analysis, decision trees and predictive modeling required
- Bachelor’s degree required; advanced degree in economics, statistics, marketing, finance, or business preferred
- 15+ years mid to senior level mgmt experience
- 10+ years consumer database analysis and direct marketing experience; recognized as a consumer analytics leader
- 4+ years experience developing statistical marketing models in SAS, SPSS, or a similar platform such as Cognos. Must demonstrate knowledge of statistical methods such as logistic regression and cluster analysis and a pattern of success in using advanced quantitative analytic methods to solve business problems. Extensive experience in analytical, consumer database/CRM tools including SQL, SPSS, SAS, Cognos; previous experience with Tableau or syndicated data (Claritas or Mosaic)
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Senior Dir, Customer Strategy & Loyalty Resume Examples & Samples
- Lead development and execution of strategies to increase transactions, ticket, restaurant and Papa John's International (PJI) profit and consumer lifetime value using the Papa Rewards loyalty program. This will include determining reward strategy and execution enhancements, working closely with our database marketing provider, and PJI's Marketing Analysis, Finance and Tech teams
- Determine and recommend additional resource needs to better support PJI's Loyalty strategies, which may include additional agencies, promotional partners, consultants, providers, and capital investments
- Identify and execute national digital promotional offer strategies. This will require working closely with PJI Marketing Analysis and Finance to analyze and forecast impact of strategies on transactions, ticket, restaurant profit and customer loyalty
- Prepare and present proposals and updates to senior PJI marketing and corporate management, and consult with our Franchise Advisory Council (FAC), seeking their ideas and securing their endorsement for national Loyalty and eCommerce promotional offer strategies
- Collaborate with IS on Papa Rewards program enhancements, and to enhance presentation of promotional and menu offers in our various eCommerce channels, including desktop and mobile web, mobile apps, tablet, and other channels as they are developed
- Work closely with the PJI Digital Marketing team members responsible for eCRM on execution of programs through email, SMS text, and push notifications from our mobile apps
- In partnership with Field Marketing, identify and provide guidance on local digital promotional offer strategies that increase eCommerce transactions and ticket, restaurant profit and customer loyalty, while address differing market and competitive conditions
- Provide guidance for international marketing on Loyalty and digital promotional offer strategies, including development of best-practice documentation, providing training and seminars for international marketing, and consulting with international marketing and operations on specific programs
- Lead cross-functional teams with other marketing disciplines and other departments within PJI to ensure that programs for which the position is responsible are executed strategically, collaboratively and in a timely manner
- Bachelor’s degree required, MBA preferred
- Proven experience leading customer strategy, this must include experience managing Loyalty or Rewards Programs
- Experience selecting and managing outside marketing agencies, consultants and vendors
- Excellent presentation and communication skills
- QSR/Pizza or multi–unit franchise retail experience preferred
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Director, Insight & Customer Strategy Sweden Resume Examples & Samples
- Demonstrated ability to learn quickly and participate on strategic consulting projects with varied industry focus and business imperatives
- Proven aptitude to work in a virtual team environment and ability to build consensus
- Knowledge of business applications (e.g. ERP, CRM, Business Intelligence, etc.), Cloud Computing and/or other IT systems is highly preferable
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Director Energy Efficiency & Customer Strategy Resume Examples & Samples
- Ability to manage and build high level utility and customer relationships
- Experience leading a team, motivating employees and generating results
- Ability to communicate effectively, both verbally and in writing , with customers, clients, stakeholders, leadership and employees
- Ability to effectively operate and lead in fast paced, ambiguous environment
- Energetic self-starter who possesses strong problem-solving, negotiation, organizational and analytical skills and ability to prioritize workload for the work groups
- Possess outstanding interpersonal skills to manage both internal and external relationships
- Demonstrated success in collaborating with cross-functional internal teams and key external partners
