Field Service Representative Resume Samples

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E Dietrich

Emelia

Dietrich

71574 Adriana Point

Los Angeles

+1 (555) 880 3661

71574 Adriana Point

Los Angeles

Phone

p +1 (555) 880 3661

Experience Experience

Phoenix, AZ

Field Service Representative

Phoenix, AZ

MacGyver and Sons

Phoenix, AZ

Field Service Representative

Participate in on-site project management (start-up and commissioning), troubleshooting, Clean In Place, PVC repair, cut / glue up to, but not limited to 6" PVC, valve change outs, back-washing, air scrubbing, sluicing, chemical drum / tote change outs, filter bag and cartridge filter replacements, RO membrane replacements, basic electrical troubleshooting, etc
Assist accounts by monitoring and analyzing inventory levels and presenting courses of action
Provide regular reports to sales organization detailing company activity in the territory, as well as communicating on the competitive arena
Participate in on-site project management (start-up and commissioning), troubleshooting, Clean In Place, PVC repair, cut / glue up to, but not limited to 6" PVC, valve change outs, backwashing, air scrubbing, sluicing, chemical drum / tote change outs, filter bag and cartridge filter replacements, RO membrane replacements, basic electrical troubleshooting, etc
Collect funds on behalf of CDF for charges, curtailments, sold and unpaid units (SAUs), mature items, deductibles, demonstrators, service charges, insurance charges or other miscellaneous charges
Plan effective routing of inspections to ensure maximum risk containment with minimal input from territory manager
Company car provided with all work related expenses

Philadelphia, PA

Jbc-p / Bft-g Field Service Representative

Philadelphia, PA

Gorczany Inc

Philadelphia, PA

Jbc-p / Bft-g Field Service Representative

Provides assistance to the S6/G6/C6 and S-3/G-3
Assists S6/G6 on Role management procedures
Provides technical assistance to the ELM shop
Provide Commanders and Staff with recommendations on SOP development
Assists S6/G6 on developing Maintenance programs and SOPs. for PMCS programs (daily, monthly, semiannually, annually)
Provides advanced technical training to ensure fault verification
Ensure that all MT 2011’s are properly reported when install and gain access to the BFT network

present

Philadelphia, PA

Senior Field Service Representative

Philadelphia, PA

Reynolds-Ward

present

Philadelphia, PA

Senior Field Service Representative

present

Assist SCHNEIDER ELECTRIC Service Partners in site visits, evaluating technical and professional performance
Assist APC by Schneider Electric Service Partners in site visits, evaluating technical and professional performance
Provide preventive maintenance of Stratasys’ hardware products at the customer’s facility
Perform Startup/Commissioning on all equipment across the entire APC by Schneider Electric Precision Cooling product line
Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems
Properly document, label, and return all defective parts utilized in the repair of APC by Schneider Electric equipment to the designated disposal/repair location
Perform Startup/Commissioning on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems

Education Education

Bachelor’s Degree in Construction Management

University of California, Irvine

Bachelor’s Degree in Construction Management

Skills Skills

Excellent public speaking ability on highly technical subjects
Strong product application knowledge
Ability to deal with problems involving a few concrete variables in standardized situations
Highly organized, self-motivated and available for a high quantity of travel
Ability to travel extensively (up to 80%) and working knowledge of hydraulic tools and systems, machinery attachments and/or construction equipment
Detail oriented with good problem solving skills
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instruction
Thorough understanding of HVAC principles, specifically cooling and basic knowledge of electricity
Perform basic Power Audits of customer’s distribution systems, working with Sales to complete Availability Assessments
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence

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Field Service Representative Resume Examples & Samples

Conduct one-on-one and single/multiple store clinics on product knowledge, merchandising strategies, and selling skills training on a weekly basis
Actively participate in brand building through selling events, seasonal marketing promotions and store openings
Assist accounts by monitoring and analyzing inventory levels and presenting courses of action
Provide regular reports to sales organization detailing company activity in the territory, as well as communicating on the competitive arena
Work with channel teams (planning, merchandising, marketing) to ensure objectives and needs of the channel are being addressed at the account level 7. Work with account executive team in the development of seasonal business plans, seasonal line presentations and in season at- once business including inventory analysis

Field Service Representative Resume Examples & Samples

Assess condition of collateral. Promptly and accurately report findings via daily uploads to confirm CDF's collateralized position
Collect funds on behalf of CDF for charges, curtailments, sold and unpaid units (SAUs), mature items, deductibles, demonstrators, service charges, insurance charges or other miscellaneous charges
Plan effective routing of inspections to ensure maximum risk containment with minimal input from territory manager
Conduct repossessions and collateral reclamations based upon audits of dealers'records
Obtain financial statements, insurance binders and other pertinent documentation from dealers, as needed
Bachelor's Degree or High School Diploma/equivalent certificate with 2+ years' experience in risk management, accounting, auditing, or credit assessment
Proficient in the use of PC/Microsoft Office applications
Excellent communication skills- interpersonal, oral and written
Strong problem solving and mathematical skills
Self-starter with high attention to detail and accuracy
Clean driving record REQUIRED
Frequent overnight travel required
This is an entry-level position
Company car provided with all work related expenses
Previous work experience in Field Services
Knowledge of floor planning in the financial services industry

Field Service Representative Resume Examples & Samples

Utilize consultative approach in an effort to present the value of TWC products and services Door to Door, with the purpose of retaining core products and customers, and selling TWC products and services to existing customers, and Win-Back customers from competitive service providers
Retain and upgrade customers by providing a total quality checklist to ensure our customers are receiving exceptional services. This includes providing assistance on billing inquiries, education, technical assistance, and promoting our additional features such as Start Over, or TWC TV.com
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines
Document customer transactions, and provide accurate information to Order Entry Representatives

F Field Service Representative Resume Examples & Samples

Administration
E-business
Research/Development

Nordic Field Service Representative Resume Examples & Samples

Conduct floor-checks at dealer locations in line with company procedures including accurate completion of all audits with a full reconciliation of all financed units
Completion of other non-standard collateral audits whilst making appropriate recommendations and following up on action points
Plan an effective monthly schedule of audits ensuring that all audits are completed within set time frames
Resolve any disputes that may arise at the floor check and to call into the appropriate Account Manager to assist
Identify any situations which place the company in a potential risk position and to keep Risk Management properly informed
Build good and productive relationships with dealers
Ensure that all associated administration is completed within required time frames
Other duties detailed by the Nordic Portfolio Control Manager
Communication skills - ability to communicate directly with customers, vendors and GE colleagues; relay required information clearly and succinctly to the customer; ability to listen to the customer seeking clarification of details given to resolve problems; diplomatic and articulate manner
Ability to access and update computerised information
Understand products/services offered
Work within the framework of company regulations e.g. data protection, ensuring compliance at all times
Ability to work independently and be away during the weeks
Fluency in Swedish and English
Must clearly exhibit and embrace GE Growth traits
External focus anticipates events that could impact on deliverables and manages around them
Imagination to confront difficult circumstances in a creative way and pushes for success
Display inclusiveness by incorporating input from others into decisions and implementation
Develop expertise in a function or domain, using depth of knowledge as a source of confidence to drive change
Financial qualification
Audit Experience
Understanding in Norwegian

Field Service Representative Resume Examples & Samples

Prepare for account call by having sell sheets, pricing, POS and cold samples
Build/maintain relationships with store managers/receivers, distributor management and distributor reps
Educate distributors’ sales representatives and newly hired FSR personnel as required on product knowledge and Company sales methodologies, procedures and current promotions. Communicate daily with distributor reps
Attend and participate in distributor meetings on a regular basis and arrive early to network with management and reps
Set up and conduct distributor rep ride-alongs
Domination in terms of space, absolute first and taking space from competition
Attend/set up promotions/demos such as visiting accounts during special promos/events for brand awareness in and outside of an assigned territory
Provide reports on day-to-day sales activities and results as required by the Company, and provide necessary back-up to support sales and bonus program objectives
Comply with Company initiatives and policies, including the Company’s Vehicle and Driver Safety Policy
Perform other related duties as may be assigned from time to time

Field Service Representative Hansen s Resume Examples & Samples

Obtain new distribution within assigned territory of entire HBC portfolio and support with POS to ensure pull through from the shelf
Coordinate new distributor launches and crew drives
Stock shelves, set shelves for more space and build or clean up existing displays

Field Service Representative Resume Examples & Samples

Provide informal training to personnel on techniques pertaining to the installation, operation, maintenance, adjustment, calibration, troubleshooting, bench check, inspection and repair of the prime equipment/systems
Advise on the use of tools and equipment associated with the engine
Use self-initiative and judgment to identify problems, conduct thorough investigations to determine root causes, generate recurring reports on all engine related activities, and coordinate solutions between P&W Logistics’ Program Managers, CSE, and Country Managers
Provide leadership and technical support to resolve technical and logistics issues involving the Intermediate and Organizational levels of operation
Interpret applicable specifications, processes, methods, procedures, technical order work packages, and other information related to maintenance and operation tasks

Field Service Representative, Uh-a/l/m Resume Examples & Samples

Communications
General Management
Hourly
Strategic Planning

Field Service Representative Resume Examples & Samples

Reviews and recommends approval requests and ensures all operating and action measures are completed within established timeframes
Reviews and audits financial records such as bank statements, cash receipt journals, and sales documents to ensure compliance with repayment terms
Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, disputes, program changes, and opportunities

F Field Service Representative Resume Examples & Samples

Provide constant analysis of practices in order to improve the quality of engine operation and maintenance, recommending changes as applicable
Demonstrate the best methods for performing maintenance tasks, in compliance with technical procedures
Emphasize safety precautions required during the performance of operation and maintenance tasks
Foster the ACE principles and continuous improvement practices to minimize costs and satisfy customers
Use technical and teaming skills to ensure customer Fleet Readiness Excellence
Maintain a sound business relationship with the customer at the base, logistics command, and headquarters ensuring customer satisfaction

Field Service Representative / PBL Manager Resume Examples & Samples

Coordinate F135 propulsion system maintenance activities in the P&W engine shop and flight line operating areas
Perform controls activities related to aircraft download processing and analysis, propulsion system software loads, activation and monitoring of propulsion system MBITs
Assist customer in performance of F135 propulsion system maintenance, ensuring activities are performed IAW technical data and safe engine operation practices
Support Government Property Management processes
Work closely with P&W Customer Support Engineering to resolve technical and logistical problems involving F135 engine operation and maintenance through use of MERLIN and ALIS system
Responsible for supervising a group of hourly employees
Hold employees accountable while maintaining a key working relationship
Ensure World Class safety culture is maintained and respond to all EH&S requirements promptly
Actively support ACE initiatives and ensure employee safety by complying with and supporting EH&S activities
Provide leadership and direction with emphasis on team building through daily toolbox meetings, effective communications, and in developing an efficient team that is responsive to production requirements and change
Work closely with P&W Customer Support Engineering to resolve technical and logistical problems involving F135 engine operation and maintenance through the use of the Autonomic Logistics Information System and MERLIN System

F Field Service Representative Resume Examples & Samples

Provide technical expertise as required
Work with CSE on part and Technical Order Data issues
Work closely with all customers to resolve quality issues through ACE initiatives
Provide support to team members in developing and executing Time Compliance Technical Orders
Prepare and brief F119 HMC engine and modules status
Prepare weekly reports for management
Initiate and track deficiency report in the Joint Deficiency Report System
Second shift will be required

F Field Service Representative Resume Examples & Samples

Coordinate F135 propulsion system maintenance activities with the Lead FSR, flight line operating areas, squadron and Lockheed Martin maintenance operating areas
Perform controls activities related to aircraft download processing and analysis, propulsion system software loads, activations and monitoring of propulsion system Prognostic Health Monitoring, Engine Health Reporting Codes, and Maintenance Built In Test Systems (MBITS)
Advise and assist the Customer in performance of F135 propulsion system maintenance, ensuring activities are performed IAW technical data and safe engine operation and maintenance procedures. Activities include fault isolation/troubleshooting and F135 repair actions consistent with the F135 Unit Level Maintenance Concept
Support Government Property Management processes for program execution, to include but not limited to Support Equipment (SE), tooling, supply and government processes
Work closely with P&W Customer Support Engineering to resolve technical and logistical problems involving F135 engine operation and maintenance through the use of the Autonomic Logistics Information System (ALIS) and MERLIN System
Use initiative and judgment to identify problems, conduct investigations to determine root causes, and implement corrective actions
Actively interface with local MCAS Iwakuni/Yuma personnel at all levels from senior leadership to the newest recruits
Provide timely insight to PW management relative to emerging issues and relationship with this newest P&W customer

F OT&E Supervising Lead Field Service Representative Resume Examples & Samples

Coordinate F135 propulsion system maintenance activities with the OT&E squadrons, Joint Operations Test Team maintenance planners, and P&W team
Perform Controls activities related to aircraft download processing and analysis, propulsion system software loads, activations and monitoring of propulsion system Prognostic Health Monitoring, Engine Health Reporting Codes, and Maintenance Built-In Test Systems
Advise and assist the customer in performance of F135 propulsion system maintenance, ensuring activities are performed in association with technical data and safe engine operation/maintenance procedures. Activities include fault isolation/troubleshooting and F135 repair actions consistent with the F135 Unit Level Maintenance Concept
Support Government Property Management processes for program execution, to include but not limited to support equipment, tooling, material supply, and government processes
Actively interface with local Edwards OT&E military personnel at all levels from senior leadership to the newest recruits
Provide timely insight to PW management relative to emerging issues and relationship with the engine and the weapons system

Field Service Representative Resume Examples & Samples

Educate and excite retail associates on Smartwool brand and product offering through training and in-store events
Maintain up to date and comprehensive product knowledge and technical information for Smartwool and that of the competitive set
Work with retailer on the sales floor and stock product as needed
Provide national and regional tradeshow support including customer relations and line presentation
Drive sell through by identifying at once opportunities
Work in conjunction with Sales Reps and FSR Manager on seasonal account plans, territory focuses, promotional activities, and brand level initiatives Support local, regional, and national field marketing and brand events
Work with FSR Manager and Sales Reps to create and manage a comprehensive and efficient travel calendar and travel swing planning tools and master territory account lists
Create and manage budgets necessary for clinic events, training tools, and other required expenses
Support in-store Visual Merchandising needs
Bachelor Degree in relevant field preferred
2+ years business experience which may include retail, customer service, or marketing
Must have a passion for the outdoors and be an outdoor performance “user” in order to understand how the consumer thinks and how to best develop sell through strategies and training programs
Must have strong communication skills with proven success in delivering presentations to any number of individuals
Must be creative and have high energy
Must be willing to work alongside the retail associates
Requires ability to manage work schedule in a position which calls for significant independence
Based in North American-Mid-Atlantic region
Requires 80% travel throughout sales region

Field Service Representative Resume Examples & Samples

Candidate must have excellent interpersonal and presentation skills, ability to work independently, possess solid organizational, analytical and communication skills and have the ability to be adaptable to an ever-changing field environment
Proficiency in Microsoft Word, Excel and Powerpoint also required
Establish and maintain Timberland visual merchandising standards with key accounts across Department, Independent and Sporting Goods channels
Conduct in-store clinics to train store associates on the Timberland brand, products and key technologies
Develop events in your local communities

Field Service Representative Resume Examples & Samples

Responsible for entire projects and event management with significant scope and complexity
Contributes to the department or business unit by applying their advanced knowledge of one or more functional areas
May develop and coach others
Has significant engine technical knowledge that extends across multiple disciplines

Field Service Representative, SW Ontario Resume Examples & Samples

Represent New Balance at all sponsored events, and effectively set up booth and displays to maximize brand awareness and gauge consumer comments and feedback. Operate as the ‘eyes and ears’ of the brand concerning consumer trends and New Balance’s grassroots running program
Taking stores inventories or reporting any missed products/opportunities to your Account managers during your store visits
Accountable for overall New Balance Canada POP and Merchandising budget along with travel budget
Lead and manage promotional giveaway materials
Requires Minimum of 2 years college degree or equivalent, University degree an asset
Proficient in excel, Word, PowerPoint, Outlook
English (French is an asset)
Frequent travel required; able to work at nights and weekends
Running enthusiast

Field Service Representative Resume Examples & Samples

Maintaining/testing of complex systems
On-site installation, repair, maintenance and test activities directly supporting our customer base
Provide technical support in the maintenance and repair of equipment
Work on flight line, aircraft and ground support equipment
Support Production and the Integration and Test of equipment
Maintenance and control of assigned tools/test equipment and spare parts
Assist with the return and repair of customer owned assets using the RMA process
Performs other administrative duties associated with the job, including but not limited to electronic expense reports, daily time cards, Field Service Reports
Ensures that all assigned tasks are completed accurately and in a timely manner
Required to prioritize open tasks and complete on schedule and on budget

Field Service Representative Resume Examples & Samples

Respond to inquires from advisors and field leadership regarding routine advisor compensation, including advisor payroll, terminations, and other field compensation and payroll-related issues, as well as FINRA licensing, registration, or continuing education, and tracks all advisor contact in appropriate systems
Contact is predominately via an in-bound phone queue or email, by may also include out-bound contact as necessary
Resolve less complex inquiries regarding advisor compensation or licensing requirements, such as address
Changes or continuing education status updates utilizing computer-based systems, as well as proactively assist advisors with payroll and licensing related issues, including basic troubleshooting advice regarding the advisor payroll system or FINRA continuing education tracking system
Continue to develop and understand more complex advisor compensation, payroll, and licensing issues initiated by advisors, ensuring that all pertinent and necessary information communicated from advisors is accurately entered into the system and forward these issues onto service representatives for completion, asking appropriate questions of the advisor to ensure that all necessary information is entered to ensure timely resolution
Support and advise branch offices and advisors on FINRA and state insurance registration requirements processes, as well as communicate pro actively any changes to FINRA or insurance registration policies and processes via phone and e-mail, in addition to assisting with basic troubleshooting on FINRA or insurance registration issues initiated by advisors
High School degree or equivalent
Zero to one years of experience
Excellent customer service skills that include the ability to explain policies or concepts in a straightforward, easy-to-understand manner
Strong written and spoken communication skills
Previous customer service experience strongly
Product-specific or financial services industry experience
One to three years of experience

Brazil CT Field Service Representative Resume Examples & Samples

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned products, in the coverage area
Responsible for knowledge of assigned coverage area product lines, their associated configuration installations, operation, reporting and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain relationships to provide on-going technical and business support to assigned customers in designated geographic coverage area, while providing customer insight / intelligence as necessary throughout our organization
Provide on-site / on-equipment and classroom training to Civilian personnel on installation, maintenance and operation techniques pertaining to the adjustment, calibration, trouble-shooting, bench check, routine maintenance, repair and inspection of the prime equipment/system
Provide advice in the identification of and instructions on the use of special tools, handling equipment associated with the related equipment / system
Devise and implement local informal training programs, including advice in identifying needed training programs
Emphasize safety precautions to be taken in all training provided
Render technical advice to resolve difficult and unusual maintenance problems
Provide consistent analysis of maintenance difficulties and provide advice on the establishment of maintenance, inspection and training programs designed to improve the quality of maintenance changes as appropriate
Provide liaison through which information, related to maintenance and operational problems, available via product support engineering and programs, can be quickly disseminated to Civilian operations and maintenance personnel
Provide advice, as requested, to Civilian and Military personnel in accident investigation, preparing failure data reports and unsatisfactory reports Qualifications/Requirements
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
Minimum of 3 additional years of experience in Customer Service Management
Ability and willingness to travel as required
Ability and willingness to relocate to domestic or international locations to support needs of the business
Ability to possess or obtain a US Security Clearance
Evidence of strong customer interaction and communication skills (oral & written)
Candidate must be a self-starter capable of executing responsibilities in an independent manner, to work independently, without technical guidance, to perform all tasks
Demonstrated strong interpersonal and leadership skills
Possess the ability to influence others and lead small teams
Ability to prioritize and execute several projects / tasks simultaneously to meet deadlines
Effective problem identification and solution skills
Proficient in Microsoft Office products (Word, Excel, Powerpoint, Outlook)
Evidence of the ability to work in a fast paced, dynamic, entrepreneurial environment where growth and professionalism will be achieved largely through creativity, high integrity, reasoned and thoughtful judgment, sense of urgency, a balance between strategic and tactical skills and a willingness to “roll up the sleeves.”
Bachelor's Degree from an accredited university or college
Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel, including the ability to express thoughts in both oral and written communications to customers where English is not the primary language
Possess a high degree of tact, diplomacy, and the ability to work and cooperate harmoniously with Civilian and Military personnel
Possess a thorough practical and theoretical knowledge of the CT7/T700 equipment / system, with emphasis on maintenance, modification and repair, use of test equipment and integration of individual assemblies / components into the overall system

Fsr-field Service Representative Resume Examples & Samples

Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Assure that equipment and parts meet established schedules
Make recommendations on findings
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Bachelor’s degree in Engineering is preferred
Able to interface at all levels of the organization both internally and externally

Field Service Representative Resume Examples & Samples

High School Diploma / GED / Home School Certification OR international equivalent to High School Diploma
Minimum of 2 years of experience in the water industry or in a related field (OR a minimum of 4 years training (college, military, vocational / technical school)
Proficiency in the Microsoft Office Suite (Power Point, Word, Excel) and ability to learn company and site specific computer applications
Minimum of 2 years Field Service experience – in Water or related field
College or Technical / Trade School Degree in Engineering / Technical field and / or equivalent work experience in the industry
Customer focus; customer service and results oriented
Team player with the ability to take initiative
PLEASE NOTE: North Texas & Oklahoma are the preferred locations, however other U.S. locations may be considered

Field Service Representative Resume Examples & Samples

Minimum of 2 years of experience in the water industry or in a related field (OR 4 years training (college, military, vocational / technical school)
College or Technical / Trade School Degree in Engineering / Technical field
PLEASE NOTE: The South Eastern US is the preferred location, however other U.S. locations may be considered

Field Service Representative Resume Examples & Samples

Minimum of 2 years of experience in the water industry (Or 4 years training (college, military, vocational / technical school)
Minimum of 2 years of Field Service experience – in Water or related field
Has familiarity with water treatment processes and applications
Has strong communication (written and oral)
Has strong interpersonal skills
Is customer focused; customer service and results oriented
Has strong analytical skills and Business Acumen
Is a team player with the ability to takes initiative
PLEASE NOTE: Beaumont TX area is the preferred location, however other U.S. locations may be considered

Field Service Representative Resume Examples & Samples

Minimum of 2 years of experience in the water industry or in a related Industry (Or a minimum of 4 years of training (college, military, vocational / technical school)
Is a team player with the ability to take initiative
PLEASE NOTE: Tulsa OK area is the preferred location, however other U.S. locations may be considered

Field Service Representative Resume Examples & Samples

Minimum of 2 years of work experience in the water industry or in a related field OR a minimum of 4 years of training (college, military, vocational / technical school)
Minimum of 2 years of Field Service experience in Water or related field
Bachelor's Degree in Engineering / Technical field and / or equivalent work experience in the industry

Field Service Representative QSR Resume Examples & Samples

Accountable for the achievement of sales, expense and customer visit frequency targets for assigned territory, as defined by regional plan
Effectively communicate with all levels of management, including customer headquarters, distributor channels, and internal Ecolab organization
Develop & enhance existing relationships with customers while working independently & maintaining own schedule
Advise customers on quality assurance & conduct customer store visits to help maintain clean and sanitary establishments
Provide food safety & sanitation advice, as well as education & training at store level
Utilize problem-solving & trouble-shooting skills to install & maintain dispensing systems
Minimum of 2 years of field sales experience preferred
Professional experience in a food service, hospitality or grocery environment
Excellent planning & organizational skills
Proven ability to deliver results & possess a strong competitive desire

Field Service Representative Resume Examples & Samples

Provide day to day technical support of dealers via phone and or onsite assistance as required
Communicate service bulletins and alerts to dealers on a timely basis
Provide product performance investigation and reporting of quality and or First Notice events
Establish and conduct a comprehensive technical training program for service & installation technicians
Provide local administration of corrective action programs, concessions, and warranty claim process for dealers
Provide effective and timely response to consumer inquiries and complaints
Associate technical degree or documented equivalent experience
Minimum of five years field service experience

Field Service Representative Resume Examples & Samples

Installation, operation, maintain and troubleshooting of the software application and related hardware systems
Provide technical support for Soldiers and units in a tactical environment, as well as conducting training when needed
Provide support as JTAC Instructor/Evaluator (JTAC-I/E), per the Joint Close Air Support (JCAS) Memorandum of Agreement (MOA)
Provide classroom lecture, practical, simulator, and field instruction to JTAC students and JTACs in refresher syllabus in JCAS and call- for-fire tactics, techniques, and procedures (TTP), to include instructing and monitoring the execution of live controls
Primary duty location is Huntsville, Alabama with frequent travel to various locations throughout the United States and possibly OCONUS
Must be formerly Qualified JTAC and have maintained the JTAC qualification within the last five (5) years
Knowledgeable in all associated equipment and software, including, but not limited to, Harris PRC 117F, PRC-117G, IZLID IR Pointers, PRC-112 MBITRs, PRC-148 MBITRs, PRC-152 MBITRs, Quick Draw II, ROVER systems and associated equipment (i.e., ROVER receivers, antennas, SIR 2.0, SIR 2.5, Toughbook, etc.)
Experience in the deployment or configuration of precision weapon systems
Experience with military maps and coordination methodologies
Basic operational knowledge and troubleshooting of Android based handheld devices
Ability to effectively prioritize and execute tasks in high-pressure environment
Able to work independently and efficiently with short term deadlines
Strong written and oral communication skills. Must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference
Experience in developing training materials
Willingness to travel (around 50%)
Prior experience as a military instructor is highly preferred
Experience in manual and automated tactical targeting familiarity using AFATDS, Ballistic Computers, Tactical Imagery programs or other fire support equipment
Proficiency with Microsoft Word and other Office products
Ability to troubleshoot hardware, software and repair cable
Familiarity with Personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures

Field Service Representative Resume Examples & Samples

Repair and support customer products
Provide consistent and timely communication to customer as it relates to service event (status, cost, scheduling, etc)
Schedule and deliver preventative maintenance service
Advise customers on how to properly operate instruments
Complete all administrative tasks (expense reports, work orders, etc)
Maintain spare parts inventory, tools, manuals and test equipment
Promptly escalate customer and/or technical issues to Regional Service Manager
Provide territory coverage and depot repair support, as needed
Promote a spectrum of service offerings to customers (including, but not limited to: installations, extended service contracts, preventative maintenance, time & material service, service parts kits and consumables, service training, validation, and wireless monitoring services)
Experience with
Cascade Refrigeration
Separation products
Controlled temperature lab product/instruments

Field Service Representative Resume Examples & Samples

Repair and support customers’ products
Schedules and delivers preventative maintenance service
Advises customers on how to properly operate instruments
Maintains spare parts inventory, tools, manuals and test equipment
Promote a spectrum of service offerings to customers (including but not limited to installations, extended service contracts, preventative maintenance, time & material service, service parts kits and consumables, service training, validation, and wireless monitoring services)
Associates Degree in Electronics, or equivalent experience
1 -3 years job related experience
Hands-on lab equipment experience ( may include, but not limited to, centrifuges, incubators, refrigeration, ultra low freezer, and LN2 cryo storage )
Lift 75 Lbs without assistance 15% of the time
Lift and carry 25-30 Lbs continuously throughout the day
Bend, squat, stretch, and reach on a daily basis in a service function
Up to 10% overnight travel
Maintain a valid driver’s license and safe driving record
Proficient in Microsoft Office products and basic PC skills
Refrigeration /EPA certification

Field Service Representative Resume Examples & Samples

Provide field service engineering, technical assistance, scheduling and sales support direction to Field Service Representatives (FSRs) and customers in areas of installation, testing, start-up, maintenance, repair, training, and modification of electrical power distribution equipment
Responsible to self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment
Deliver technical solutions to customers
Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
Mentor less experienced technicians
Perform all job functions with adherence to Eaton's Philosophy and Values, as well as Safety and Environmental standards
Red Seal Interprovincial Journeyman Electrician or post-secondary degree/diploma in Electrical Engineering or Electrical Engineering Technology from an accredited institution
Minimum of 3 years of experience evaluating and servicing electrical distribution or control systems
Candidates must be legally authorized to work in Canada without company sponsorship
Applicants will only be considered if they live within a 80 km from the work location
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems preferred
Experience in performing power quality measurements, troubleshooting, and analysis preferred
Experience in protective relays preferred
Intermediate/advanced knowledge of Microsoft Office applications
Effective time management, prioritization, and project management skills
Demonstrated knowledge and practice of safety precautions related to working with electrical and electronic equipment
Understanding of the company's and competitor's electrical, electronic, and mechanical products

Field Service Representative Resume Examples & Samples

Minimum two years of technical college, Bio-Medical field or similar technical degree; or a proven equivalent work experience as a Field Service Engineer
3-5 of progressively responsible experience in a service environment, ability to work independently with minimal supervision is required
3-5
Ability to work effectively with persons at all levels of the organization and to represent the organization professionally
Demonstrated ability to self-manage
Requires high level of organizational and territory management skills
Requires demonstrated written and verbal communication skills
Requires consistent performance in the ability to use analytical/logical methods to identify and solve equipment related problems
Demonstrated strong people interpersonal skills, relating to a wide variety of people
Demonstrated accountability for field service administrative tasks
Ability to provide technical back up to a Field Service Representative I
Focuses on entire customer environment and needs to resolve problems
Ability to provide equipment overview training to technical staff at customer locations as necessary
Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary
Ability to practice progressive maintenance and perform preventive maintenance
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Must have valid Driver’s license

Field Service Representative Casablanca Resume Examples & Samples

Utilize multi-disciplined technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action
Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services
Be comfortable presenting technical and non-technical information to internal and external leadership
Provides airline operations support. Contributes to the development of strategy and support plan. Reviews maintenance engineering flight operations and performance data and researches aircraft and fleet reliability issues. Assists with developing solutions to technical and operational issues

Field Service Representative Resume Examples & Samples

Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues
Provide technical and operational product data to Boeing organizations
Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction
Work well in team environments, engaging with Boeing airline customers, as well as suppliers and Boeing home organizations. Occasional domestic and international travel is required
Provide excellent support at any hour; any length of time; i.e., on-call 24 hours per day, and 7 days per week; as the job requires, and accept additional tasks and duties as assigned by management

Field Service Representative Resume Examples & Samples

Regulatory Avionics or Airframe/Power plant licenses desirable
Proficient in English, both spoken and written
Effective at managing multiple projects simultaneously, and able to meet tight deadlines
More than 10 years of related experience is required. Customer support experience is highly desired
Must show demonstrated knowledge of transport airplane systems and structures through all ATA chapters
Must be proficient in English (written and verbal technical communication), and possess computer skills; specifically Windows-based Excel, Power Point, Word, Project, etc. Use of latest mobile technology is highly desirable
Must exhibit a high level of honesty and integrity. In short, a qualified candidate must have proven experience working in the airline maintenance and operational environment. Strong engineering background and knowledge of airline and/or overhaul maintenance is required. A qualified candidate must be an excellent communicator, able to work under pressure, and be comfortable working ALL aspects of airline customer support; i.e. from handling emergency technical problems, to coordinating on-site support visits, social functions, etc
Bachelor's degree and typically 8 or more years' related work experience OR a Master's degree and typically 7 or more years' related work experience or an equivalent combination of education and experience is MUST
Experience with Boeing 737/777 Aircraft's is preferred

Hf-ttl Field Service Representative Resume Examples & Samples

Provides special communications, technical source validation, video, audio, biometrics and locating system support associated with the TTL program
Installs, troubleshoots, integrates, and maintains technical services support systems including stand-along technology, technology integrated in local communication infrastructure, cellular and satellite telephone and data networks
Collaborates with collectors; reviews operational requirements to make recommendations on where technical enhancements are appropriate and ensures proper coordination and de-confliction
Trains users on systems and maintains equipment inventories and makes recommendations for tactics, techniques and procedures, adjustments, and potential development opportunities

Field Service Representative Resume Examples & Samples

Provide guidance to our customers and facilitate the integration of Bombardier Commercial aircraft into the customer's operation in a safe, efficient and economic manner
Update Bombardier Commercial Aircraft management of customer's key operational and maintenance concerns / issues
Identify areas of the customers' operation or procedures suitable for improvement as related to the operation of Bombardier Commercial aircraft
Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities
Represent the Regional Support Office teams
This position will be based in Tokyo, Japan
LIGD
You have a community college diploma in Aviation Maintenance or equivalent, and a suitably endorsed Aircraft Maintenance Engineer License or equivalent
You have experience on Bombardier products, primarily Dash-8 - Q Series & CRJ Series aircraft
You have a minimum of 7 years' experience in the operation, maintenance, modification and repair of multi-engines, commercial aircraft
You are able to communicate effectively at all levels, both written and verbally, with demonstrated tact and diplomacy
You must be able to work independently, able to maintain legal status and obtain any required security clearances
You possess strong computer skills including knowledge of Microsoft Office and Outlook
You are able and willing to relocate to Tokyo, Japan

Field Service Representative Resume Examples & Samples

As a quality analyst you will be responsible for reporting non-quality products from St. Laurent and delivered to its customer Dorval to ensure containment and compliance for the next units delivered
Monitoring of St-Laurent liable non-conformances affecting Dorval operations by performing daily data extracts from different sources. Communicating this data to the customer via email and telephone follow-ups
Support follow ups and identify and report trends
Provide visibility on corrective action process to customers
Be the lead focal to all departments involved in supporting corrective actions to reported nonconformance’s
Able to report (presentation format) to site management team
Organize reworks at customer site when required
You have a very good understanding of Bombardier Manufacturing System (Roles and Responsibilities) as well as a good comprehension of the related processes

Jbc-p / Bft-g Field Service Representative Resume Examples & Samples

Subject Matter Expert on all FBCB2 (EPLRS & BFT). Provides Commanders and Staff recommendations on how to best leverage FBCB2 systems to meet their operational needs
Attends BUB/CUB and provide advice on FBCB2/BFT employment to enhance the mission during mission planning, briefings, execution and AAR’s. FSRs should be present for day/night TOC soldier shift change. There is critical information passed at these shift changes
Attend C6/G6/S6 Shift change briefing, and participate C6/G6/S6 conference calls to identify issues with FBCB2/BFT system outlying sites
Develop / Integrate training programs (Initial, familiarization, sustainment and advanced) in conjunction with the DMT to ensure Commanders, Staff and soldier are proficient with the system
Provide Commanders and Staff with recommendations on SOP development
Will be embedded with the unit (when deployed you will live and move with the Unit)
Provides assistance to the S6/G6/C6 and S-3/G-3
Mentoring and advanced technical training for 25Us, 74B and 94B on capabilities, fault isolation and repair procedures
Assists S6/G6 on developing Maintenance programs and SOPs. for PMCS programs (daily, monthly, semiannually, annually)
Assist S6/S4/SSA on replacement LRUs and or entire platform replacement procedures
Works in concert with SSA and CECOM LARS to ensure faulty LRUs are processed and replaced thru the standard army supply system
Assists S6/G6 on Role management procedures
Provide technical assistance and mentoring of 25Us for de-install and install of system from like platform to like platform. Discourages and does not participate in installing platforms without approved installation safety releases i.e. can’t put HMMWV Common into M1113 HMMWV
Assists the S4/G4/PBO during Fielding of new equipment
Ensures all FBCB2 (EPLRS & BFT) equipment is operational and properly accounted for
Provides technical assistance to the ELM shop
Assistance on developing SOPs for maintaining and tracking replacement parts, cables and equipment turned in for repair
Provides advanced technical training to ensure fault verification
Understands General Order # 1 when assigned to overseas area
FSR gets a POC Roster from unit prior to deployment
Maintains documentation supporting every FBCB2 by role and bumper number in assigned units
Knows status of all FBCB2 systems and works with unit thru S-4 / G-4 to ensure parts are validated on order to rectify deficiencies
Provide training/troubleshoot of UPPER TI platforms (AIC/IV4TIMS) and be able to explain role functionality/effect on FBCB2 network
Provide input on CSMA Server placement
Maintain Master hard drive, when new software is fielded, check hard drive to ensure all maps are loaded that your unit require, before mass hard drive burn
Ensure all hard drive are properly labeled before issuing
Ensure that all MT 2011’s are properly reported when install and gain access to the BFT network
FSS SK3 keys are sent ENCRYPTED to the BGN
Interface with the Unit C6/G6/S6 or XO for work space, telephone lines secure and non-secure, and access to SIPRNET and NIPRNET
Interface Unit to provide transportation
Assembling or installing equipment or parts requiring simple wiring, soldering, or connecting
Performing simple or routine tasks or tests such as tensile or hardness tests; operating and adjusting simple test equipment; records test data
Gathering and maintaining specified records of engineering data such as tests, drawings, etc.; performing computations by substituting numbers in specified formulas; plotting data and draws simple curves and graphs

Field Service Representative / Engineer Resume Examples & Samples

Candidates must be willing to work extended hours during mission critical time periods
Individual must be able to work with minimal supervision and support
Position requires excellent oral and written communications skills; strong analytical, organizational, and interpersonal skills; and proficiency with various types of test equipment and diagnostic software packages
Candidates must be able to communicate concisely and effectively with all levels of program personnel and customers using verbal and/or written communications
Candidates must be highly motivated, self-starters with excellent teamwork and communications skills. Candidates must always maintain a highly professional demeanor and a positive mental attitude
Must be willing and able to work extended hours, nights, weekends and holidays
Must be worldwide deployable anywhere at anytime. Must be able to pass US Army standards for medical fitness and deployment overseas. Must be able to lift and move heavy objects up to 80 pounds or more
Must be firearms qualified or able to qualify with service pistol and rifle
Bachelor of Science in Electrical Engineering or similar technical degree required
Radio, computer, INS/GPS troubleshooting and repair experience
Antenna, RF cable/connector troubleshooting and repair experience
Software radio, digital signal processing, embedded electronic systems knowledge or experience
UAV Integration experience
TCP/IP networking over satellite communications, setup, troubleshooting and repair experience
CISCO router programming, troubleshooting, and repair experience
Knowledge of modern communications signal sets, such GSM, CDMA, UMTS, LTE, etc
Special Operations military experience highly desirable

SCA Hydraulic Systems Field Service Representative Resume Examples & Samples

Bachelor’s degree with five years of relevant KC-10 airframe and power plant experience including major components such as ARBs, CLHRs and WARPs. An additional 4 years of experience may be substituted in lieu of degree
Currently possess a FAA Airframe and Power Plant Certificate
Primary language English
Possess the ability to work independently and meet strict deadlines
Current active passport and ability to travel domestically and internationally
SECRET security clearance is required

Associate Field Service Representative Resume Examples & Samples

Troubleshooting and resolving customer and product issues
Documenting service results in order to maintain accurate quality records
Ensure all routine maintenance is performed on company vehicle
Complete all designated training programs in timely manner

Associate Field Service Representative Resume Examples & Samples

Repair and deliver equipment according to Stryker Medical specifications and perform all required quality control checks and preventive maintenance in accordance with the products operation manual
Keep inventory accurate by doing service reports on all calls
Ensure all routine company vehicle usage and maintenance is preformed according to company policy
Ship and receive equipment and supplies
Regular and punctual attendance
Wear standard uniform provided by Stryker Medical each workday
Participate in any and all work assignments as may be deemed suitable and assigned by management
Present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships
Must adhere to Field Service metrics
Must be computer literate
Develop the skills and knowledge necessary to be a Field Service representative

Technical Field Service Representative Resume Examples & Samples

Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance
Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate customer and Stryker personnel for follow up
Provide post sale servicing on equipment operation and maintenance
Perform warranty work, upgrades, field actions, preventative maintenance, installations, deliveries billable service or any other related services required by a client
Maintain an accurate inventory of Stryker equipment
Respond to a page or voice mail in a timely manner, and provide service contract support and parts as necessary
Provide support to internal staff for repairs and quality control when required
Provide biomedical training to customers on various product lines internally or externally
Follow all administrative duties in an accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers
Other duties as assigned by Field Service Manager
Team work oriented
Able to read and understand technical manuals extensively
Must have an outstanding driving record
Must be self-motivated, self-reliant and able to work with little supervision
Completed Post-Secondary Education Required or University Degree Preferred
Experience related in the field of Stryker equipment such as beds and stretchers, booms and lights, computers, infrared Navigation, waste management, Endoscopy peripherals, surgical hand pieces

Field Service Representative Resume Examples & Samples

Is customer focused including, customer service and results oriented
Takes initiative with the ability to be a team player
Proficiency in the Microsoft Office Suite (Power Point,
PLEASE NOTE: Knoxville TN is the preferred location, however other U.S. locations may be considered

Field Service Representative Resume Examples & Samples

Delight our customers by providing support including installation; Preventive Maintenance; Technical Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
Successfully achieve the established business metrics including service sales; cost of service and key performance indicators for assigned customers/accounts
Champion utilization of remote support tools to proactively improve instrument up time
Proactively improve expertise through continuous learning and certifications

Senior Field Service Representative Resume Examples & Samples

Primary site Point of Contact for site operations leadership, government and contractor staff
Interface with program Service Desk and Task Order leadership to prioritize, escalate, and manage urgent
6-8 years of experience in system administration of Windows based solution
6-8 years of experience in one or more of the following technologies
Microsoft Server 2012 R2
Windows 7
Microsoft Hyper-V Server
Microsoft DHCP and DNS server role
Power Shell Scripting
Citrix Xen Desktop 7

Field Service Representative Resume Examples & Samples

Will perform a broad range of system and application support assignments for Tomahawk Mission Planning Center (TMPC). Primary responsibilities are supporting Tomahawk Mission Planning (TMP), addressing TMPC Information Assurance (IA) compliance, providing Information Technology (IT) support, assisting test personnel with trouble shooting problems, keeping the TMP system running on a day-to-day basis, and providing phone support to remote system administrators at the Tomahawk Strike and Mission Planning Cells (TSMPC) in addition to network support
Will be working with Windows 7.0/8.1/10.0, Server 2008/2012, SQL Server 2008/2012, and Red Hat OS. FSR will be working with Virtual Machines (VM) too
May also be asked to support system installations and problem resolution at several other sites; domestic and international
Will need to be familiar with both software and hardware problem resolution techniques
Coordination and communication are key skills in this assignment. Will be working at a remote site from the rest of the TMP project and interfacing with other contractor and government employees on a daily basis. Day-to-day management will be under the direction of government management at the WPC. Must be able to determine when to request technical and programmatic support from Tapestry Solutions in St Louis, MO. Will work in concert with another Tapestry FSR already at this site
Oversees and performs system monitoring using approved tools and processes to validate system health and continuous operation, including interfaces with other vendor applications. Analyzes system resource trends. Troubleshoots problems between vendor applications. Validates and performs backup and restore processes against requirements and recommends improvements as required. Maintains disaster recovery procedures to ensure business continuity
Establishes and implements security requirements. Promotes security awareness to mitigate security risks. Identifies and installs patches, modified security files, control files and data access and corrects errors. Manages users system access to meet security requirements, performs risk assessments and tests information processing systems to ensure correct functioning of data processing activities and security measures. Implements hardware and software security measures for transmission and storage of information. Documents computer security and emergency measures, policies, procedures and tests. Leads, mentors and trains others in the implementation of security and access management
Requires a current/active Top Secret (TS) security clearance
Completion of Microsoft certification courses will be required. Security Plus certification is needed to access systems at all customer sites
Occasional travel will be required

Field Service Representative Resume Examples & Samples

Identifies and evaluates customers' business priorities and success criteria. Links company resources and priorities to develop or contributes to the development of strategy and support plan to achieve customer's operational objectives. Develops, deploys and monitors customer support plan and takes action to meet performance objectives
Identifies opportunities to leverage company products to meet customer specific requirements. Provides visibility of significant customer in-service problems and opportunities. Provides advice on the development of the sales strategy and proposal. Identifies potential products and services offerings
Monitors resolution of spare parts delivery and communicates with stakeholders regarding warranty and claims processing issues. Evaluates sales agreements to interpret customer entitlements. Develops technical and operational content for warranty and spares issues. Consults with customer regarding company charging policies
Analyzes customer's requirements and develops and conducts targeted training. Assesses training effectiveness and takes action to improve training delivery
Provides guidance and consultation to customers related to a broad range of technical and operational issues. Reviews and monitors fleet operational status and responds to customer requests. Conducts onsite in-depth research of company and customer data to resolve a broad range of issues and provide responses. Consults with company resources on technical support and status. Assesses response effectiveness
Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Reviews customer maintenance operations/ programs and provides recommendations to improve efficiency and increase aircraft availability. Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support. Validates or reviews effectiveness of company provided solutions, develops corrective and preventative action plans
Establishes field base. Maintains location-specific data and provides required customer specific reports for company visibility. Leads meetings between customer and company representatives. Manages customer expectations and demand for company resources. Maintains situational awareness and provides visibility of management level customer concerns
Implements aircraft entry into service plans. Consults with customer and provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line. Assesses customers' new fleet readiness and develops plan

Japan.okinawa Field Service Representative Resume Examples & Samples

1+ years experience in one of the following areas: Field Technician/Specialist, System Technologist, Electronics or IT
1 - 3
1+ years experience in one of the following areas: Field Technician/Specialist System Technologist Electronics or IT Must be U.S. citizen with ability to obtain necessary security clearance as required by government contract.Want to create a job search agent? Send this job to a friend

Japan / Okinawa Field Service Representative Resume Examples & Samples

This position is located in Okinawa Japan
International relocation will be offered for appropriate situations
3 - 5

Field Service Representative Resume Examples & Samples

Works on on-site customer service and support assignments with broadly defined objectives
Solves non-routine issues, challenges and problems within field of specialization
BS Degree in Sciences (Chemistry, Biochemistry, etc.) with a minimum of 2+ years related hands-on field service repair experience or equivalent for Gas and Liquid Chromatography instrumentation. MSc/Ph.D. in Sciences highly desirable
Gas Chromatography-Mass Spectrometry experience (SQ and QQQ) highly desirable
Liquid Chromatography- Mass Spectrometry (QQQ, TOF, QTOF) experience is highly desirable
Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments
DMPK, Clinical and Environmental analysis application knowledge highly desirable
Ability to solve, high impact problems related to product availability; typically system/ solution focused
Strong customer relationship skills are needed
Must be available for up to 25% travel that may include over-night stays
Must comply with Federal/Provincial government reliably clearance checks request when necessary for on-site work in government facilities

Field Service Representative Resume Examples & Samples

Determines and develops approaches to assignments
Leads field services and support projects requiring coordination with other functions, customers
Solves a broad range of hardware and/ or software problems of varying scope and complexity

Senior Field Service Representative Resume Examples & Samples

Travel to hostile areas is required. Must be able to meet all government Individual Replacement Deployment Operations (IRDO) requirements for foreign travel into operational locations
Position requires moderate to lengthy travel to various US or OCONUS locations. We seek flexibility and willingness to deploy to all/any of these locations, including Southwest Asia and South Central Asia. Some OCONUS deployments may be hostile ("war zone") environments
Pre-Employment Drug Screening

Field Service Representative Resume Examples & Samples

General maintenance activities, regular vehicle inspections, servicing and the driving of vehicles as required
Liaise with and maintain regular communication with all relevant internal and external stakeholders
Ensure vehicle logs and identified issues are kept up to date
Data entry and related documentation activities
Support other Field Service Representatives and engineering team members in conducting repairs, vehicle updates and the preparation of vehicles for testing
Occasional regional and/or interstate travel may be required
Relevant automotive mechanical trade background coupled with demonstrated post trade experience, ideally within an environment supporting medium / heavy vehicle requirements
Strong general fault finding and vehicle diagnostic skills with the ability to develop and implement technical solutions
Ability to analyse technical data/information and provide feedback to technical stakeholders
Well-developed interpersonal, organisational and communication skills (both written and verbal) with a strong eye for detail
Proactive attitude with a proven focus on customer, safety and quality requirements
Self-motivated and team focused approach, with the ability to work unsupervised
Those with previous experience in the development and management of automotive testing will be viewed favourably as will those with a current Medium Rigid (or above) license and Forklift ticket

Field Service Representative Resume Examples & Samples

Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner
Update Bombardier Business management of customer's key operational and maintenance concerns / issues
Identify areas of the customers' operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft
Be required to lead and/or support Business Aircraft field parties or start up teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility
Working hours would most likely be to cover the evening shift Sunday to Thursday
You have 5 years of aviation maintenance experience, including minimum of 2 years Bombardier product experience
You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
You have business writing skills necessary to create various reports and correspondence
You have experience with Challenger 300 aircraft highly preferred

Field Service Representative Resume Examples & Samples

You have at least 5 years of aviation maintenance experience, including minimum of 2 years Bombardier product experience (Challenger 300 350 604 605, Lear 45 & 75, Global Express)
You are able to work day or evening shift, Monday to Friday or Sunday to Thursday, or other according to the customer’s operational requirements
You are an FAA licensed Airframe & Powerplant mechanic - preferred
You have experience with Challenger aircraft- highly preferred

Field Service Representative Resume Examples & Samples

Review airlines reliability data, maintenance and pilots reports and build action plan to improve fleet dispatch reliability
Review airlines practices and provide recommendation to reduce operation cost of the product
This position will be based in Sydney, Australia
You have experience on Bombardier products, primarily Dash-8 - Q Series aircraft
You are able and willing to relocate to Sydney, Australia

Field Service Representative Resume Examples & Samples

Traveling between hospitals based on assignment of service requests
Seeking out opportunities to sell service contracts, service parts, and billable labor and travel
Building positive relationships with Stryker customers
Perform all required quality control checks and preventive maintenance in accordance with the products operation manual
Responsible for achieving annual quota as related to the sale of service contracts, service parts, and billable labor and travel
Must partner with customer(s) and Stryker Medical sales rep(s) to identify local service needs and provide most beneficial solutions
Formulate and execute a sales strategy by taking a consultative approach with customers to understand their needs and offering Stryker Medical service solutions that best address those needs
May informally lead Field Service Associate(s) by directing daily schedules and distribution of service calls
Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships
Responsible for maintaining and recording assigned inventory
Manage personal schedule by regular and punctual attendance
Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc
Adhere to proper expense reporting procedures
Participate in all work assignments as may be deemed suitable and assigned by management

Field Service Representative Malta Resume Examples & Samples

Be an Ambassador for Bombardier Business Aircraft & focal in all facets of the aircraft operation with the . Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the Customer
Be available 24 hours a day, 7 days a week to assist any and all Customer issues as required
Interact with, and provide support to all levels of the Customers organisation and preferred service facility, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff
Promote Bombardier’s Customer centered culture to the Customer emphasising adherence to the Customer Credo, Bombardier Customer Services commitment “You First” and the Corporation Promise “Evolution of Mobility”
Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the Customer
Assist Customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable
Analyse Customer maintenance and reliability data in support of the Maintenance Programs & Planning activities and in support of contractual requirements
Understand first-hand from operator’s maintenance crews current reliability and maintenance issues experienced by the operator’s fleet of aircraft
Present reliability and maintenance reports, analysis results and recommendations to the operator
Record and track Customer issues relating to the Fleet Operator issues and proactively promote best practices to drive reliability improvements
Provide informal on-site training as necessary to Customers, related service organisations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices
Set priorities and effectively escalate concerns within the Customers organisation and within Bombardier
Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise
Assist Customers in preparation for delivery of new aircraft incl.; Survey Customer’s / operators facilities & recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities
You must have excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
You have a minimum of 7 years of aviation experience in the maintenance, modification and repair of jet aircraft or 3 years as a FSR covering multiple platforms
As a remote member of a virtual, global team you must possess general management skills such as budgeting, time management, goal setting, and organisation and performance management
You must be a Customer centric individual, and focused on continuous improvement and opportunities

Field Service Representative Resume Examples & Samples

Must have a proven, detailed knowledge of HVAC products (Trane product families preferred), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques
Is able to craft communications to technicians which convey instructions and or notices
Proven skills in planning and conducting training sessions
Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
Must have acquired or be willing to achieve NATE service level certification in heat pump, gas and air distribution specialties
Strong consumer and customer relations background
Is able to compose written correspondence to address consumer’s complaint
Skilled in use of negotiation principles
Ability to easily switch between rapidly changing priorities
Strong computer skills (Windows 2000 & Microsoft Office 2000)

Field Service Representative Resume Examples & Samples

Develop Oracle Discoverer custom reports to meet the business needs
Perform advance troubleshooting, resolution and problem analysis
Provide cross training to immediate support team and tier 1 team
Ability to handle multi-tasks and meet deadlines for both project and service request work
In-depth documentation of activities and system configuration, to include admin guides, technical
Able to adapt to change in deadlines and changes in the nature of assignments
Capable of clear and direct communication with peers and management
Able to manage assignments and meet deadlines with minimal supervision, while recognizing the need for a high degree of accuracy and quality
Bachelors degree in IS,CS or IT related subjects desired (or relevant years of experience)
CompTIA Security+ certification (Desired)

Field Service Representative Resume Examples & Samples

Able to standby 24 hours to attend to breakdown calls when required
Able to converse, read and write English
Able to communicate with people of all levels
Able to work in fast paced environment
Well versed with Microsoft applications such as Word and Excel

Field Service Representative Resume Examples & Samples

Provide field service engineering, technical assistance, scheduling and sales support direction to Field Service Representatives (FSRs) and customers in the areas of installation, testing, start-up, maintenance, repair, training, and modification of electrical power distribution equipment
Mentor less experienced technicians, as required
Provide technical training, as required
Perform all job functions with adherence to Eaton's Values and Philosophy, as well as Safety and Environmental standards
Red Seal Interprovincial Journeyman Electrician or Post-secondary Degree/Diploma in Electrical Engineering or Electrical Engineering Technology from an accredited institution
Three years of experience evaluating and servicing electrical distribution or control systems
Experience in testing, trouble-shooting, evaluating, and servicing electrical distribution and control systems preferred
Experience in performing power quality measurements, trouble shooting, and analysis is preferred

UTV Field Service Representative Resume Examples & Samples

This position is contingent on successfully passing the Polaris UTV Trainer and Maintenance Course
Knowledge of military wheeled vehicle maintenance processes, policies, culture, operation, and training
Knowledge of parts, materials, and processes related to electrical and mechanical components
Ability to read, understand, and interpret engineering drawings and specifications (e.g., blueprint/schematic reading, specification, change, design)
Ability to use various hand, power-driven, and specialty tools
Each warranty part must be tagged with a minimum of the date, repair order number, and customer name and placed in the area designated for warranty parts retention for potential return
Must be able to perform quality repairs in a timely manner
Must be able to maintain serialized parts inventory
This will include warranty tracking to ensure retention for potential return
Must be available for a flexible work schedule, available for extended or weekend hours, sometimes on short notice to include holidays as needed
Must be able to meet all OCONUS location specific requirements as outlined by DoD 4500.54-G, Foreign Clearance Guide
Must be available for up to 6 month deployment supporting Marine Expeditionary Unit (MEU)
Must possess or be able to obtain within 30 days an active DoD Secret security clearance
A minimum (3) years’ experience as a USMC motor vehicle mechanic or manager strongly preferred
Polaris, ASE Certifications / Master ASE certification is preferred, but not required
Knowledge of quality systems (e.g., inspection process, company quality procedures)
Knowledge of product maintenance processes, tools, troubleshooting techniques and standards
Prior Military instructor experience in a formal training environment

Field Service Representative Resume Examples & Samples

Provide field service engineering, technical assistance, scheduling, and sales support direction to Field Service Reps and customers in areas of installation, testing, start-up, maintenance, repair, training, and modification of electrical power distribution equipment
Strong analytical and complex problem solving skills
Knowledge and practice of safety precautions related to working with electrical and electronic equipment
Red Seal Interprovincial Journeyman Electrician, 309A Electrician (Construction and Maintenance) or post-secondary degree/diploma in Electrical Engineering or Electrical Engineering Technology from an accredited institution
Minimum of five (5) years of experience evaluating and servicing electrical distribution or control systems
Experience in performing power quality measurements, trouble-shooting, and analysis preferred

Field Service Representative Resume Examples & Samples

Responsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software
Strong negotiation skills to gain and maintain cooperation of Panel members
Experience working with minimal supervision
Technical diploma, Certificate of Completion, Associates degree or military experience is a plus
High School diploma required

Field Service Representative Resume Examples & Samples

A current, active Secret U.S. Security Clearance
A working knowledge of CV-22 structural, dynamic, hydraulic, electrical and/or avionics systems
Microsoft Office experience (Minimum = Excel, Word and Outlook)
Ability to work alternate work schedules and/or overtime to support customer
Ability to travel to both domestic and international locations on short notice

Field Service Representative Resume Examples & Samples

Provides airline operations support. Contributes to the development of strategy and support plan. Reviews maintenance engineering, flight operations, and performance data, and researches aircraft and fleet reliability issues. Assists with developing solutions to technical and operational issues
Regulatory, Pilot, Avionics or Airframe/Power plant licenses desirable
Proficient in English, both spoken and written. French also preferred
More than 6 years of related experience is required. Customer support experience is highly desired

S&W Rapid Deployment Field Service Representative Resume Examples & Samples

The S&W Rapid Deployment FSR is the point of contact (POC) for operations and maintenance of the S&W rapid deployment kit
Seven years of job-related experience or equivalent. Previous experience serving in an S&W cell, tactical operation center, or base defense operations centers
S&W Experience in Operation Iraqi Freedom and Operation Enduring Freedom preferred
Electronic or Network Technical training beyond high school
Graduate of the any military command and control systems administrator course, networking course, Advanced or Warrant Officer Command and Control systems administrator courses are desired
Experience maintaining the Sense and Warn Command and Control, WAVES, and Network systems required
Must be knowledgeable, experienced, and capable of performing administration, maintenance, repair, troubleshooting, and employment of wireless and local area networks and command and control systems
Must demonstrate the ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
Must demonstrate a good attitude and ability to work as a member of a cohesive team
Position requires self-motivation and the ability to work effectively under minimal supervision
Must possess excellent writing and verbal skills

S&W Radar Field Service Representative Resume Examples & Samples

Minimum of seven years job-related experience as target acquisition radar, air defense radar, or other ground radar maintenance experience
Former military radar maintenance experience supporting sense and warn in a theater of operations is preferred
Must be knowledgeable, experienced, prepared and capable of performing operations and maintenance, repair, troubleshooting, and employment of Counterfire Target Acquisition Radars or Air Surveillance Radar systems
Position requires self-motivation and the ability to work effectively under minimal supervision. Must demonstrate the ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
Must be able to multi-task efficiently, work in a fast paced environment on multiple projects, and have strong attention to detail
Must be proficient with Microsoft Windows operating systems and office automation software (e.g., Microsoft Office, SharePoint)

Technician Field Service Representative Resume Examples & Samples

Expertise in the operation and maintenance of SRCTec’s AN/TPQ-50 LCMR/LSTAR system
Expertise in the operation and maintenance of SRCTec’s CREW (V4 and V5) Electronic Warfare (EW) system
Previous successful deployment work as contractors with the US Military, or US Military experience performing installation, operation, maintenance and training of radar systems
OEM (SRCTec) certification and transferable technical knowledge of the Silent Archer system sufficient to perform trouble-shooting, fault diagnosis, and preventive and corrective maintenance and be able to properly operate the system
Be adept at the use of spectrum analyzers and other basic maintenance test equipment
Be computer literate to the extent that they are able to create and manage file directories and download files
Possess mechanical skills required to perform maintenance of the Silent Archer system
Technically support units in the form of operational system check-outs of repaired systems
Perform program system updates for new threat software loads and for software upgrades
Possess a SECRET or Interim SECRET security clearance
Provide technical support of the Silent Archer system which will include, but not be limited to, troubleshooting, non-radio frequency (non-RF) repairs and testing of failed systems, operator and maintainer guidance, and training
Recommend \ requisition parts necessary for system repairs
Contact OEM to report all failures and service actions performed so that pertinent information can be captured in the OEM’s Customer Service Record (CSR) database
Conduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level including circuit card assembly for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance
Take responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks
Provide on-site technical support to military unit(s)
Achieve and maintain technical field-level logistics proficiency on the Silent Archer systems
Assist with the issue \ fielding of Silent Archer systems to U.S. military units to include initial acceptance of systems into theater, system software load, theater data programming, unit \ operator training, system installation, system verification \ operation validation, and the completion of all required documentation to include the following forms: DA 2062, DA 2404, DA 2407, DA 3161, DD 1149, and DD 1348-1A
Assist in coordinating the packaging and OEM’s Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SRCTec’s CONUS Depot Facility in Syracuse, New York). The Government FRA will be the focal point for turn-in of damaged/failed systems

Field Service Representative Resume Examples & Samples

35% - Customer Focus: Conduct restaurant visits to ensure gold standard quality products and to support new product testing and launches. Identify system improvements and communicate to McDonald’s and Cargill. Prioritize work needed to be done as to impact achieved
25% - Project Management: Manage multiple projects at once to help to find solutions within the McDonald’s system. Must organize projects and be a strong communicator of results to both McDonald’s and Cargill
25% - Communication and Connectivity: Provide communication and leadership to represent Cargill in the region. Foster relationships within the McDonald’s system, Cargill production facilities, Owner/Operators and distribution centers. Collaborate when necessary with Cargill Business units and other McDonald’s system suppliers
15% - Training and Facilitation: Act as a subject matter expert on all products Cargill supplies to the McDonalds’ System. Effectively communicate and train restaurants on gold-standard products and procedures
5 or more years of sales or customer-facing experience
Ability to travel 60-80% of the time within the assigned territory
Naturally curious and able to motivate self and others
Ability to think on your feet and facilitate training
Excellent communicator across multiple stakeholders: McDonald’s regional staff, franchisees, internal business unit product line leads
Ability to analyze data
Strong ability to successfully navigate an ambiguous and complex environment
Ability to innovate and drive change
Strong ethics in accordance with Cargill's Guiding Principles

Field Service Representative Co-op Resume Examples & Samples

Assist in creating detailed and quality reports to customers covering the scope of work performed
Follow required safety practices
Perform all work at a high level of quality
Must live or attend school within 80 km of Delta, BC
Good organizational and time management skills required
Ability to read and understand blueprints and schematics would be an asset
Good attitude and work ethic required

Field Service Representative / Engineer Resume Examples & Samples

Position requires excellent oral and written communications skills; strong analytical, organizational, and interpersonal skills; and proficiency with various types of electronic and radio test equipment and diagnostic software packages
Must be willing and able to work on-call
Bachelor's degree, preferably in Science Technology Engineering Mathematics (STEM)
Modern Signals Electronic Warfare experience
Manned aircraft integration experience

Field Service Representative Resume Examples & Samples

Deliver over the shoulder and classroom training
Create and present briefings and demonstrations that address system capabilities and uses for operators, Commanders and staff
Create, submit, and present required reports as directed by PD AMIS
Service computer hardware, software and operating system in coordination with customers
Monitor system usage and network connectivity
Relay the needs of using commands and units to PD AMIS
Keep the user appropriately informed at all times of network, hardware and software issues
Ensure customer satisfaction and problem resolution
Provide required reports to higher manager for submission to PD AMIS staff
Other specific tasks include the following
Train military, government, and selected contractors in the use of system software applications and hardware, as directed
Travel as directed to support customer requirements
Troubleshoot and repair problems during the set-up, networking, and use of software systems to include firewall issues that prohibit connectivity between software systems
Perform duties supporting operations centers, movement control activities, and support and logistic operations activities
Understand the mission of the organization being supported, how to integrate the TCAIMS capabilities into their missions and how to use critical TCAIMS information to support the command’s decision making process
Conduct analysis of multiple complex problems and provide support to the mission planning and mission execution processes. Work problems and incidents to resolution with the PDAMIS support staff
Upgrade hardware and software systems with approved hardware and software releases, maintenance builds, and approved security and anti-virus updates
Support technical, instructional, and help desk operation requirements in support of deliverable software products
Respond in a timely and professional manner to assignments, customer generated trouble-tickets, problem identification and diagnosis, user requested assistance, documentation clarification, and system performance issues. Follow-up with customers to keep them informed ICW the PD AMIS staff
Maintain computer files, monitor system performance, maintain user and administrators’ logs, and provide ad-hoc or periodic reports. Monitor data destinations and provide real time visibility on system performance, timeliness of data transfers, and connectivity
ABachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience
Experience, training, knowledge, and proven performance in one or more of the following areas are considered important

IT Field Service Representative Resume Examples & Samples

Provide on-site system installation, information assurance and system administration support, to include the user-training period while in garrison and during government designated operational Marine Corps deployments
Perform server administration functions and technical maintenance on existing Common Logistics Command and Control System (CLC2S) and Transportation Capacity Planning Tool (TCPT) servers, maintain data feeds, and troubleshoot application problems that may be associated with the server
Facilitate in transitioning the classroom training and instruction of CLC2S and TCPT to the Marine Corps Training and Education Command (TECOM)
Provide guidance to operating forces on the correct usage and setup of the system to best meet the operational requirements
Provide technical support to include initial loading of the systems on servers, maintenance, and operation of the data feeds
Assist with troubleshooting technical issues, administrative issues, and bug issues that may arise with CLC2S and TCPT
Provide weekly oral and written status reports on all activities associated with support of the units in theater or at the request of the Project Office
Prepare a final trip report containing technical support actions and training events conducted while in theater
Minimum four (4) years’ experience in the areas of planning, requesting, prioritizing, tasking, monitoring and managing logistics resources
Must be knowledgeable in Windows operating systems (including but not limited to Server 2003, XP, Windows 7), Oracle DMBS 10g, RedHat LINUX, MS Office software applications (Word, PowerPoint, Excel, and Outlook etc.), VM Ware, personal computer and server hardware maintenance

Field Service Representative, Co-op Term Resume Examples & Samples

Assist Field Service personnel in a wide variety of electrical work
Manage paperwork and office procedures, as required
Be willing and available to work evenings and weekends, as required by our customers
Currently enrolled in an Electrical Engineering Degree program or Electrical Engineering Technology Diploma program at an accredited institution
Must reside/attend school within 80 km of Barrie, CA
Strong communication and interpersonal skills required
Strong computer skills (Microsoft Office)
Mechanical skills would be an asset

CBP Avionics Field Service Representative Resume Examples & Samples

Oversees and evaluates avionics installations for compliance with FAR Part 91, 125, 145 and special projects in support of the Customs and Border Protection (CBP) contract. FSR will work with site avionics, mechanics and airframe manufacturers to integrate equipment into the CBP fleet of fixed and rotary‐wing aircraft
Reports to the Program Management Office Maintenance Manager
Must be customer oriented
Responsible for conducting integration and checkout activities and assisting in informal and formal
Extensive avionic experience with CBP model types
An FCC General license is desired for Avionics FSRs
Must possess a thorough working knowledge of both military and general aviation electrical, electronic systems and systems components
Must possess a thorough working knowledge of installation and operation of intercommunications, ADF, LF, VHF, HF, and UHF communications, navigations systems, instrument landing systems, auto pilots and associated aircraft lighting systems
The mental and visual ability to read, understand and interpret detailed technical publications and instructions
Must be computer proficient and have the ability to write technical reports for submission to the

Field Service Representative Resume Examples & Samples

Minimum of 2 years of lab, plant, or maintenance experience
Strong communications skills (written, verbal, and listening)
Education / training beyond high school
Familiarity with water treatment processes and applications
Strong analytical skills and business acumen- results oriented
Self-initiative and motivation with the ability to work independently

Field Service Representative Resume Examples & Samples

Installation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components
Provide technical support for Marines and civilians in tactical and laboratory environments
Conduct training when needed
Recent experience and proficiency with Advanced Field Artillery Tactical Data System (AFATDS) and dismounted fire supports systems such as Strike Link or Pocket-sized Forward Entry Device (PFED)
Recent experience and proficiency with Marine Corps fielded radios (e.g., 117F, 117G, and 152A) and setting up tactical communications networks
Experience with military maps/imagery and methods for obtaining geographic coordinates
Recent military experience in ground fire support or close air support
Basic operational knowledge and troubleshooting of Android-based handheld devices
Ability to effectively prioritize and execute tasks in high-pressure environments
Willingness to travel (50-75%)
Prior experience as a military instructor
Proficiency with Microsoft Office products
Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures
Strong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference

T-A Field Service Representative Resume Examples & Samples

Provide engine, airframe, and avionics technical guidance for the maintenance and operation of the T-1A aircraft and supporting systems, as required by contract
Review, understand, and communicate supplier technical data and instructional materials
Enforce strict adherence to technical data and management procedures
Ensures accurate daily documentation of maintenance actions or activity
Review and evaluates management and production effectiveness. Analyze personnel and equipment performance history using QA reports. Initiates management actions to meet new workloads or correct reported/perceived deficiencies
May participates in the maintenance planning cycle
Ensure only qualified personnel accomplish maintenance with the appropriate equipment and tools
Ensure compliance with safety directives, appropriate occupational safety and health standards, and applicable industrial safety publications. Those occupational training requirements that require documentation will be annotated on the appropriate records
Establish procedures to minimize foreign object damage and dropped objects
Ensure scheduled and unscheduled maintenance actions are entered and completed in any required MIS
Advise the production supervisor of conditions that may disrupt the orderly and controlled execution of the maintenance plan
Position will be required to provide on-call after hours assistance when required, outside of a standard 40-hour work week schedule
Provide support during accident investigations and emergency conditions, and unusual field problems
Interface with contract maintenance, civil service, and USAF military personnel performing maintenance on the aircraft
Careful use and handling of equipment, special tools, and test equipment
Perform equipment system fault reporting and fault isolation
Assist in incorporation of modifications
Instruct and assist in resolution of equipment or system problems
Instruct and assist in the removal and installation of all components on the aircraft
Generate and provide on time contract deliverables

Ac-u Field Service Representative Level Resume Examples & Samples

Experience in troubleshooting and repair of all weapon systems associated with the AC-130U aircraft
Minimum 5 years maintaining USAF gun systems
Current Secret Clearance required
Candidate must be medically qualified to deploy with the US Air Force customer to overseas locations
Must possess the necessary communication skills to interact with US Air Force customer on a daily basis
Experience maintaining AC-130U aircraft
US Air Force military experience

Field Service Representative Resume Examples & Samples

Promptly respond to all customer requests for service and schedule on-site visits as required (Technician’s receive service requests through company provide Blackberry device)
Manages service requirements in assigned territory and schedules own appointments
Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers
Maintains highest priority on meeting customer expectations
Maintains frequent communications with sales to stay abreast of customer needs and sensitivities
Maintains up to date technical skills on all products including hardware and software
Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed
Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation
Remain alert for competitive activities and obtains samples for evaluation when possible
Documents, maintains, tracks and reports all required service related information by due dates
May use software applications and diagnostic programs

Field Service Representative Resume Examples & Samples

You have at least 10 years of aviation maintenance experience
You have Bombardier Business Aircraft experience with Challenger &/or Global (Learjet experience is an asset)
You have FAA licensed Airframe & Powerplant mechanic or equivalent - preferred
You have the ability to travel up to 30%

Field Service Representative Resume Examples & Samples

Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo, Bombardier Customer Services commitments
Provide assistance and liaison services to service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer
Provide informal on-site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices
Be available 24 hours a day, 7 days a week to assist any and all customer issues as required
Assist customers in preparation for delivery of new aircraft incl.; Survey customer’s / operators facilities & recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities
You have a college diploma in Aviation Maintenance, or equivalent and a suitably endorsed Aircraft Maintenance Engineer License or equivalent
You have a minimum of 10 years of aviation experience in the maintenance, modification and repair of jet aircraft or 3 years as a FSR covering multiple platforms
You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy; multi language skills are an asset
You have strong computer skills and are able to adapt to and operate in the software environment in use at the operator
As a remote member of a virtual, global team you must possess general management skills such as budgeting, time management, goal setting, and organization and performance management
You must be a customer centric individual, and focused on continuous improvement and opportunities

Field Service Representative Resume Examples & Samples

Perform Startup/Commissioning on equipment across the Schneider Electric Solar product portfolio
Perform Preventive, scheduled and unscheduled Maintenance on equipment
Track Installed Base (serviceable assets)
Submit Opportunity Detected during his interventions
Support serviceable Schneider Solar equipment
Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements
Perform basic audits of customer’s electrical systems and equipment
Document all required information for each site (technical report)
Get signature from customer for acceptance after the execution of the on site work
Provide daily and accurate time and expense for each customer intervention
Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location
Develop innovative solutions to more complex technical problems that arise during start-up
Research, evaluate, and recommend new products or equipments upgrades that will meet customer needs
Works with Sales and looks for other opportunities outside current scope of work
Will escalate to technical expert in the countries as needed when unable to solve a technical issue
Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
High level of technical knowledge of electronic/electrical component theory
Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
Must operate within division policy guidelines using independent judgment in achieving assigned objectives
Participate in proactive team efforts to achieve departmental and company goals
Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations
Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc
Must be able to stand, walk, and sit for extended periods of time
Must be able to lift and carry heavy objects up to single person lifting limit of the company safety policy and assist to the level of multi person lifting
Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs)
Verifiable hands-on technical work experience required
Certification needed according to Business and Country where he is operating
Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, Solar inverter systems, electrical distribution, monitoring systems, etc.)
Posses a valid driver's license

Field Service Representative Resume Examples & Samples

Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric equipment
Training of Service Partners
Participate and lead in proactive team efforts to achieve departmental and company goals
Provide supervision, training, and monitoring to other team members
Perform Advanced and Custom Audits of customer's site, working with Sales to complete Availability Assessments
Perform consulting services at customer site as well as over the phone
Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Regional Manager to resolve escalated problems
Manage installation projects as well as unit replacement when necessary
Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location
Educate Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric
Evaluate technical and professional performance of Schneider Electric Service Partners
7 X 24 Field Service availability when assigned

Field Service Representative Resume Examples & Samples

High degree of technical knowledge in Uninterruptible Power Supply system and services
Strong background in UPS sector
Demonstrate excellent customer focus
Bachelor Degree / Diploma in Electrical Engineering
Good networking and strong people skills

Field Service Representative Resume Examples & Samples

Perform Startup/Commissioning on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems
Perform Preventive Maintenance on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems
Perform Unscheduled Maintenance on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems
Properly document, label, and return all defective parts utilized in the repair of SCHNEIDER ELECTRIC equipment to the designated disposal/repair location
Educate SCHNEIDER ELECTRIC customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as SCHNEIDER ELECTRIC
Assist SCHNEIDER ELECTRIC Service Partners in site visits, evaluating technical and professional performance
Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Associate degree in electronics/electrical with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
Prior High Power UPS experienced is a plus

Lead Field Service Representative Resume Examples & Samples

Follow-up with Factory Project Managers to insure punch list items
Interface with the factory to resolve any site related technical
Obtain customers final acceptance, per the specification at job
Coordinate specialized commissioning / testing of systems
Conduct site specific training for customers and Field Engineers
Provide support to Hi Profile Regional accounts
Provide Technical support to Regional personnel at management
Advanced working knowledge of critical power systems installation
Experience with critical power equipment, including UPS,
Strong Organizational Skills
Strong Technical Writing skills, including use of Word, Excel, MS
Maintain valid state vehicle operator’s license

Field Service Representative Resume Examples & Samples

Bachelor’s Degree in Electrical Engineering or equivalent
Military Background
Electronics and automation experience
Desire to work hands on
Desire to travel to customers sites

Field Service Representative Resume Examples & Samples

Perform Startup/Commissioning on all equipment across the entire APC by Schneider Electric Precision Cooling product line
Perform Preventive Maintenance on all equipment across the entire APC by Schneider Electric Precision Cooling product line
Properly document, label, and return all defective parts utilized in the repair of APC by Schneider Electric equipment to the designated disposal/repair location
Educate APC by Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as APC by Schneider Electric

Senior Field Service Representative Resume Examples & Samples

Perform basic Power Audits of customer’s distribution systems, working with Sales to complete Availability Assessments
Document all required information for each site visit performed
Work with other team members to complete custom and large installation projects
Must comply with all safety policies, practices and procedures
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry
Handle multiple tasks simultaneously
Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement
Must be able to communicate (speak and hear) effectively to various intellectual levels
Must be able to lift and carry heavy objects up to 50 pounds
Must be able to see and focus clearly up close as well as short distances

Senior Field Service Representative Resume Examples & Samples

Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction
Troubleshoot, investigate, and resolve technical problems that arise during start-up
Train customers on the features of the equipment they have purchased
Demonstrate knowledge of basic electrical theory and control circuits i.e.: Ohm's Law; Basic AC and DC theory; contactor and circuit breaker schematics

Field Service Representative Resume Examples & Samples

Perform pre-site, start up, repair, preventative maintenance and field modifications on Company manufactured equipment as assigned by the Customer Care Center
Must have working knowledge and be able to perform advanced troubleshooting, commissioning, testing and startup of multiple manufacturers’ low voltage and medium voltage electrical equipment
Must be willing to travel over 70%
Mechanical responsibilities of the position include circuit breaker repair and troubleshooting, switchgear installation, troubleshooting and repair
Exhibit knowledge of Electrical Industry manufacturing standards
Specific standards include sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear. With specific knowledge of the following
Customer familiarization and Operator Training Class presentations
Performs site visits with Service Partners, evaluates technical and professional performance
Assists Field Project Manager on larger system start ups, will assume some project management responsibilities as required
Other duties as assigned by the District Service Manager and / or Regional Service Director

100

Field Service Representative Resume Examples & Samples

To execute the field service including troubleshooting, analysing failure fault and repair/service of mechanical seal at customer site or within own workshop to ensure optimal return of investment
To perform assembly and testing of mechanical seal within own workshop accordingly to the engineering drawings and specifications
To assist in Safety, Health and Environmental matters as required including developing work instructions, Safety Plans and Risk Management Program to risks associated with repair/service processes
To keep good maintenance and 6S programs for service machinery, equipment including computer system, tooling and accessories to ensure its condition that are fit for use and compliance to S.H.E. requirement
To be responsible for proper storage and handling of related chemical solvent
Other responsibilities to be determined as needed
Hands-on experience on troubleshooting and service/repair will be an advantage
Able to travel for business when required within short notice

101

Lead Field Service Representative Resume Examples & Samples

Must be able to lead the Technical FSR’s at a main MOB or FOB
Assist the Government in mishap investigation, when requested by the CO/SPM/MXG
Provide On-The-Job-Training (OJT) to Air Force organization level maintenance personnel to assist in troubleshooting and solving maintenance problems
Must has 5 years Management experience in leading technical teams
Must possess a current FAA A&P Certification. Possession of a current IA rating is a major plus
Must be able to obtain a secret security clearance. A current secret security clearance is a major plus

102

Field Service Representative Resume Examples & Samples

Provide on-equipment and off-equipment support, expertise and On-The-Job-Training (OJT) to Air Force organization level maintenance personnel related to their area of expertise to assist in troubleshooting and solving maintenance problems
Assist the Government in mishap investigation, when requested by proper authorities
Must obtain a valid US Passports along with required Visas. Must be able to travel. Position has Rotation, Overseas 60 days duration

103

Field Service Representative Resume Examples & Samples

Provide day-to-day dealer technical telephone support
Conduct residential and commercial site visits on a weekly basis
Conduct technical training classes delivered via classroom settings, through web-based platforms, or on-site sessions; establish annual technical training programs; prepare class material
Process equipment and labor claims; administer concession requests; implement corrective action programs
Communicate service bulletins and updates to dealers on a timely basis
Provide effective and timely response to consumer inquiries
A minimum of 5 years field service experience, preferably on Trane equipment
Associate Degree (or higher), and/or documented equivalent experience
Valid driver's license with no major or frequent traffic violations

104

CCR Field Service Representative Resume Examples & Samples

Performs the full range of standard work for the professional field. Identifies and resolves complex technical problems and applies advance problem-solving skills
Coordinates CCR Program efforts with DoS bureaus, offices and diplomatic operations; the Department of Defense; private contractors; and other agencies and organizations
The CCR FSR is required to be the Subject Matter Expert on networking and other communications equipment providers (i.e. Harris, Exelis, Kenwood) equipment and will provide O&M support
The CCR FSR will be required to be proficient in communications surveys, new installations and preventative maintenance for vehicle and fixed site systems, COMSEC management, frequency management, training, and depot level repair for radios
Provide operations and maintenance support to multiple tactical and land mobile radio systems including but not limited to the PRC-152, PRC-152A, PRC-117F, PRC-117G, DTCS-RO, XG-100M, XG-100P, XTS-5000, APX-3000, TK-5210/5310, TK-5710/5810, PYQ-10, KIK-30, KIK-20, and the KIK-13
Develops and conducts training for U.S. Government personnel and private contractors regarding the proper use, care, maintenance and preventative maintenance of assigned systems. Drafts and/or reviews technical statements of work (SOW) and proposals for installation, repair and maintenance of communication equipment. Provides quality assurance oversight of such work
Completes complex material specification, schematic preparation and follow-up to ensure proper and effective implementation
Performs complex design, development, testing and modifications of solutions and provides explanations and clarifies information to enable proper interpretation and evaluation of complex specifications, performance characteristics or other technical data
Communicates complex technical and commercial issues, and completes recommendations for new designs, processes, or design changes to meet requirements
Provides a weekly activity report that includes, but is not limited to CCR FSR activities such as internal and external coordination; status of program designs; research activity on regulations and policies; status of drafts and reviews on technical SOWs and proposals; quality assurance findings and recommendations; development and conduct of training; and installation, de-installation, technical inspections, checkouts, fault diagnosis; maintenance, repairs; and parts consumption and requirements
BS/BA in a related discipline or advanced degree, where required, or equivalent combination of education and experience; or
An Associate’s degree or technical certificate in electrical engineering or a related field and three years experience as described above
Minimum of five years technical and related experience in the field of coordination and technical support for modern communication systems
A minimum of two years hands-on work experience with PRC-117F/G and PRC-152/A
Experience with COMSEC policies and procedures
Experience with Microsoft Windows operating systems, Microsoft Office, SharePoint, etc., and the ability to learn and use other software applications
Previous DoS experience is a plus
Must possess knowledge of radio frequency (RF) theory and principle, and the effects of systems operating in a high electromagnetic environment
The position requires excellent technical knowledge of RF Communications (VHF/UHF/SATCOM/Radio) along with COMSEC policies and procedures
Must be able to specify RF communication equipment compatible with CREW systems
Possess excellent writing and verbal skills
Possess excellent interpersonal skills, with the ability to build/maintain professional working relationships; be proactive with the ability to work in a fast-paced environment, while handling multiple tasks simultaneously
Must have a current US Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation
Must also be able to maintain a US Government SECRET clearance

105

Field Service Representative Resume Examples & Samples

A minimum of 3 years experience in the installation, troubleshooting and repair of CPE Products
Formal training or certifications on any of the following CPE products: Avaya, ShoreTel, Nortel, Cisco, Adtran, or Juniper
Nortel BCM, BCM50, 200 and 400 experience

106

BWR Field Service Representative Resume Examples & Samples

Perform Reactor Disassembly/ Reassembly and move BWR Fuel
Participate in planning and execution of Undervessel projects
May plan activities and read schedules associated with plant outages
May be required to cross-train on numerous ONS activities
Troubleshoot equipment and components
Move BWR Fuel
May be required to lift up to 50 pounds, bend stoop, remain standing for long periods of time
Must be able to gain unescorted access to a nuclear facility
Field Service Representative I - High School diploma or its equivalent plus 0-2 years of experience in the nuclear field or a related area*. *Related experience equates to mechanical, nuclear, utility, etc
Field Service Representative II - High School diploma or its equivalent plus 2-4 years of experience in the nuclear field or a related area*. Additional related training/education may be substituted for comparable years of experience. *Related experience equates to mechanical, nuclear, utility, etc
Field Service Representative III - High School diploma or its equivalent plus 4-6 years of experience in the nuclear field or a related area*. Additional related training/education may be substituted for comparable years of experience. *Related experience equates to mechanical, nuclear, utility, etc
Field Service Representative IV - High School diploma or its equivalent plus 6+ years of experience in the nuclear field or a related area*. Additional related training/education may be substituted for comparable years of experience. *Related experience equates to mechanical, nuclear, utility, etc
Must be able to lift 50 pounds unassisted
Must be willing to travel at least 75% of the time
Must be physically capable of wearing a respirator
Must be mechanically inclined
Must possess good communication skills
Must have experience with BWR Reactor Disassembly and Reassembly
Must have experience with troubleshooting equipment and components
Must be willing to work under the direction of others
Able to read and understand procedures
May be required to work night shifts and willing to travel for extended periods of time
Must be willing to comply with AREVA's Fitness For Duty Policy
May be required to pass utility and AREVA NP testing (i.e. safety, human performance, confined space, plant access, rad worker etc.)
Qualified IVVI Level I technician
Experienced BWR Camera Handler
Experienced BWR Fuel Handler
Experience with problem reports
Experience working under a nuclear QA program
Qualified IVVI Level II technician

107

Field Service Representative Resume Examples & Samples

Engage in field and warehouse activities such as bed decontamination and product cleaning
Assist with equipment transfers to other service centers
Assist in maintaining an accurate on site inventory
Follow Standard Operating Procedures (SOPs) and comply with the standards for Continuous Improvement
Delivers and removes products as well as completes functional checks
Coordinate parts ordering/shipping
Conducts technical in-service to customers
Uses test equipment for products assigned
Uses manufacturers’ service manuals and documentation to provide initial troubleshooting and/or minor repairs
Trained and able to perform minor repairs on products. These include (Pre-Installation and Preventive Maintenance, Routine Maintenance (RM’s), component replacement and minor cosmetic repairs
Dedicated to providing excellent customer service. Develops and maintains strong and effective relationships with various levels of internal and external customers
Use of the hand-held device for tracking completed and assigned work
Maintains a clean and safe work environment including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date. Operates safely and within guidelines or regulations. Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations
Collaborates and communicates effectively with sales, co-workers, other departments and customers
Exhibits excellent time management skills. Meets project deadlines (i.e. upgrades, mods)
Participates in the on-call rotation to provide 24/7 coverage
Ability to learn and comply with standard work processes/procedures as established by the Company
Priority One complaint documentation
Adherence to all company policies and procedures.Effectively implement service policies and procedures to support company objectives, including service documentation, SOP/WI training, expense and fleet reporting, maintenance and calibration of test equipment and filing and record keeping systems in accordance with standard work
When duties require must have a valid driver's license and driving record that meets Company standards
21 Years or Older
Willingness to travel for periods up to one week
Previous mechanical/hands-on experience preferred
Previous driving/delivery experience is preferred
Perform all Essential Job Functions
Able to perform Basic Administrative Tasks
High school diploma or GED required. Two year Associate Technical Degree preferred
Experience with medical devices, FDA regulated products preferred
Ability to use computer to perform assignments including proficient use of required software programs including MS Word, MS Excel
Ability to read and comprehend technical information including but not limited to technical manuals, on-line reference materials, technical bulletins, schematics, etc. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Basic mathematical skills – addition, subtraction, multiplication, division

108

Field Service Representative Resume Examples & Samples

Valid driver's license and driving record
Basic mathematical skills – addition, subtraction, multiplicand, division
Technical or Trade School training
DOT physical card (assistance is provided)
Experience with FDA regulated products
Experience in customer service

109

Field Service Representative Resume Examples & Samples

Provide training, technical support, troubleshooting, failure analysis and repair of product for customers and contractors
Assists with development and introduction of new products, materials and designs to assure functionality and user-friendliness, including practical field testing
Ensure all procedures and work instructions are communicated properly and followed during training and installation
Conduct contractor and installer certification seminars and training programs
Assist with customer drawing reviews for recommendations regarding supports, anchors, and guides to ensure successful system operation
Confers with sales representatives, customers and vendors to recommend equipment and tooling and review specifications to support the applications of new or existing products
Oversees the fabrication, operation, application, installation or repair of products
Oversees and supervises pipe assembly fabrications and installations at FGS and customer facilities including shipyards, power plants, oil field locations, onboard ships or offshore platforms and participates as needed for training purposes
Minimum of 3 years piping systems experience with one to two years of relevant field service experience preferred
Must be able to work long hours, weekends and some holidays
Proficiency with computers, Microsoft Office (Word, Excel)
Superior interpersonal and communication skills
Ability to interact effectively with customer and contractor personnel
Effective small group communication and training skills
Ability to listen to solve customer problems while reinforcing the company’s position with the customer
High level of mechanical aptitude. Ability to break down field tools, analyze mechanical or performance issues, make repairs and return the tool to service. Ability to operate a variety of mechanical equipment
Able to routinely handle/pick up tools that weigh 75-100 pounds
Ability to travel up to 75%
Experience with fiberglass reinforced piping a plus
Prior management experience a plus
BA or AA degree a plus

110

Senior Field Service Representative Resume Examples & Samples

Performs inspections, troubleshooting, repair and analysis of aircraft avionics and electronic systems, subsystems, and associated components. These components include knowledge and familiarization with ground control stations (GCS), ground data terminals (GDT), and fiber optic lines
Performs work and demonstrates working knowledge of Fixed Site SATCOM Terminal (FSST), SATCOM Earth Terminal Subsystem (SETSS) ground satellite systems and test equipment
Application of program knowledge to implement and manage Communication Security (COMSEC), Foreign Object Damage (FOD) and Data Integrity Team (DIT) ancillary programs as required by supervisor
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses system malfunctions to eliminate problems in minimum time
Accurately interpret schematics, wiring diagrams, and technical documentation, coupled with the ability to evaluate, isolate, and repair system malfunctions
Acts as a customer liaison and must present a professional appearance and demeanor at all times
Performs general logistics and functions and reporting
Practices ISO 9001 principles and concepts
Performs general housekeeping in work area as needed
Travel requirement: <10%
Candidates must possess six (6) years of aviation maintenance experience
Familiarity with multiple software principles, including but not limited to Virtual Machines, Operating Systems (OS) including Windows and Linux, and an understanding of how to install, remove, and troubleshoot software
Familiarity with networking protocols to include TCP/IP, Telnet, SSH and SNAP
Well versed and comfortable with customer expectations, policies, and business practices with a focus on high customer satisfaction
Ability to work with minimal supervision and multi-task
Must possess a TS-SCI security clearance
Familiarity of UAS unique tools such as test equipment, torque wrenches, multi-meters, dial indicators, micrometers, and other special tools and equipment
Previous experience working with USAF Unmanned Aircraft Systems, specifically the MQ-1 and MQ-9 series aircraft systems
Familiarity with customer and corporate expectations, policies, and business practices and high customer satisfaction orientation
Familiarity with military radios and communications protocols
Working knowledge of ISO 9001 principles and concepts
Prior military experience, including deployments is a desired plus
2-year degree in electronics, information technology and / or military trade school graduate a plus

111

Field Service Representative Resume Examples & Samples

BS Degree in Sciences (Chemistry, Biochemistry, or related field). MSc/Ph.D. in Sciences highly desirable
3+ years related hands-on field service, internal metrology, and/ or troubleshooting and repair experience (or equivalent) for Gas and Liquid Chromatography instrumentation
Gas Chromatography-Mass Spectrometry experience (SQ and QQQ) highly desirable
Must comply with Federal/Provincial government reliably clearance checks request when necessary for on-site work in government facilities

112

Global Field Service Representative Resume Examples & Samples

Troubleshoot and repair Eaton Oil & Gas market segment products to ensure our customers receive a superior level of service
Assure proper operation of Eaton equipment installations by providing commissioning and startup services at the customer site
Conduct training seminars on the proper operation, maintenance, and repair of equipment for customers, representatives and employees
Communicate product design changes for the improvement of Eaton equipment
Provide technical support to customers via telephone and email
Select, hire and supervise installation and/or service subcontractors as needed for large scope customer site projects
Assist Oil & Gas Project Management in execution of subcontract manufacturing orders as needed
Maintain and prepare Filtration Rental equipment for customer Rentals and maintain inventory control in the Tinton Falls Warehouse
Review and evaluate the installation of Eaton equipment prior to start-up to confirm all of the necessary steps have been taken to assure proper operation
Provide backup assistance to the Laboratory Technician as required
High school diploma or GED equivalent from an accredited institution required
Minimum of 1 year experience in machinery repair and maintenance
Candidates must be legally authorized to work in the US without sponsorship
Candidates must reside within 50 miles of Tinton Falls, NJ to be considered
Bachelor’s degree in Mechanical Engineering
3+ years of experience in machinery repair and maintenance
1+ years of experience working in the Oil & Gas Industry
Experience with Allen Bradley PLC
Ability to troubleshoot and program in multiple languages, including statement list and ladder logic
Ability to read and interpret PLC wiring diagrams, Control Narratives and P&ID Drawings
Strong technical and analytical proficiency with the ability to multi-task effectively and thrive in a team environment
Strong mechanical aptitude and communication skills required
Skilled in process machinery maintenance and repair with solid understanding of the fundamentals of pressure equipment
Knowledgeable of general industrial installations and fluid conveyance equipment
Ability to read and analyze engineering drawings and operating manuals
Ability to professionally and effectively present product information in written reports or verbally to individuals or groups in challenging situations

113

Field Service Representative Resume Examples & Samples

Experience of the APS-149 Littoral Surveillance Radar Systems (LSRS)
LSRS program experience
Experience with P-3C radar systems

114

Field Service Representative Resume Examples & Samples

Research, identify and resolves customer supply support system inventory discrepancies
Investigates total platform vehicle demand management, replenishment and electronic data systems
Monitors logistics system performance
Solicits customer feedback and takes action to improve satisfaction with company services
Manages field office resources
Utilizes technical expertise and company knowledge to assist the USAF customer in achieving and sustaining a high level of proficiency in the operation and maintenance of the CV-22 aircraft
Applies extensive technical expertise in maintaining, troubleshooting, repairing and servicing CV-22 aircraft
Develops and provides solutions to a wide variety of highly complex CV-22 technical problems without assistance
Is knowledgeable in and promotes sound CV-22 maintenance practices
Proposes changes and improvements to existing procedures through approved review processes
Interfaces directly with senior customer personnel as the primary technical contact on significant issues requiring multiple solutions and coordination across company and customer organizations
Utilizes working knowledge of CV-22 structural, dynamic, hydraulic, electrical and avionics systems, as well as customer aviation maintenance programs and the use of CV-22 IETMS
Provides technical field support of company products
Performs troubleshooting procedures for multiple systems coverage
Resolves maintenance and operational issues
Interprets technical documents and monitors product performance
Analyzes technical data and evaluates maintenance procedures
Develops and conducts ad hoc training

115

Field Service Representative Resume Examples & Samples

Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo, Bombardier Customer Services commitment “You First” and the Corporation Promise “Evolution of Mobility”
Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer
Be available to travel frequently and often at short notice to the countries within the region of responsibility in the Middle East, including (but not limited to) Qatar, Saudi Arabia, Bahrain, Kuwait, Lebanon, Jordan
Assist customers in preparation for delivery of new aircraft incl.; Survey customer’s / operators facilities & recommend and promote the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities
You have first-hand technical experience of Bombardier Challenger and Global aircraft

116

Senior Field Service Representative Resume Examples & Samples

Microsoft Back-end Office (Email, Skype for Business)
Windows 10 & Microsoft Server 2016
SQL Database 2014
Cisco & McAfee Security Appliances
Dell Networking Appliances
ITIL Foundation

117

Voice Biometric Field Service Representative Resume Examples & Samples

Developing and assisting with the coordination of all phases of education and training related to DoD and commercial users. Military training will be in support of biometric pre- and post-deployment activities
Formulating training plans in conformance with multiple instructional methods. Candidates will use knowledge of specified training needs and be able to assess the effectiveness of such training methods as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops
Required to develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, and reference works
Travel can be expected to be up to 50% CONUS and 50% OCONUS due to anticipated mission requirements
Bachelor’s degree in Strategic Intelligence, Computer Science, Information Technology, or a related technical field. Additional relevant experience may be considered in lieu of a degree
5+ years of experience in Biometrics and information technology operation systems required
Experience in the DOD intelligence environment or equivalent government agencies, with field level experience preferred
Experience in creating and writing training documentation
Ability to work independently and in a team utilizing systems integration experience on medium and large projects
Prior knowledge of voice biometric processes and functions and be a SME in the field of biometrics
Working knowledge of Biometric Enabled Intelligence (BEI) and Identity Intelligence Operations processes including requirements for nomination, reporting and dissemination
Provide recent and relevant experience with currently fielded biometric tools and equipment used by U.S. forces
Must have worked in the biometric arena previously and have knowledge of functional verbiage
Understanding of biometric screening functions within the U.S. Government including an understanding of the agencies and systems used to house, share, and conduct biometric screening with voice screening preferred
Functional understanding of the various formats in which biometrics are stored and shared is required, and the ability to coordinate with appropriate agencies to resolve both process/program and data integrity issues relative to biometrics
Analyze biometric data and be able to contribute to and develop reports on the findings
Ability to work independently with minimal direction and in a team utilizing systems integration experience on medium and large projects
Creative problem solver able to quickly analyze, devise, test, report and implement solutions
Having self-motivation with a results-focused mindset is a must

118

Field Service Representative Resume Examples & Samples

Provide service and Preventive Maintenance work on MEGTEC and related equipment
Provide technical support for industrial dryers, solvent recovery systems and associated equipment
Promote/sell spare parts kits for existing equipment and upgrades
Identify opportunities to sell additional services on equipment
Promote a safe working environment on customer installed equipment
Perform preventive and predictive maintenance on customer equipment install base
Ability to work with and understand electricity, pneumatics, electronics, mechanics, airflows, gas flow, HVAC and drives, as well as a proven mechanical aptitude
Knowledge of PLC programming, understanding of HMI’s and VFD drives, as well as industrial electromechanical experience
Ability to be a team player and work well under pressure
Willing to Travel 100% (up to 3 weeks out prior to returning home) must be able to board an airplane, rent a car and stay in hotels
Education:Associates Degree in Electromechanical Technology. or related field
3-5 years servicing MEGTEC equipment or related industrial equipment. or related field

119

On Site Field Service Representative Resume Examples & Samples

Bachelors degree or equivalent experience
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Receives general guidance may receive more detailed instruction on new projects

120

Field Service Representative Resume Examples & Samples

Travels frequently to customer locations, overseeing and repairing operational problems with Genie products. This work requires in-depth knowledge of the operation of Genie products and the mechanical aptitude to perform repairs
Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation
Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request
Assesses the ability of the customer to provide service. Identifies parts and supplies that the customer must have to restore equipment to a safe operational level
Prepares and delivers formal training to customers in the safe operation, maintenance, repair, and care of equipment to assure desired operating level and warranty compliance
Gathers customer input on matters ranging from product design, operation, maintenance, warranty performance, and safety. Uses information to recommend new products, design enhancements, technical documentation, and warranty language
Investigates accidents and equipment failures
Communicates information on equipment problems or potential enhancements to other teams within the company
Performs other duties as assigned that support the overall objective of the position
6 years of experience and factory-sponsored training in the heavy (e.g., construction, material handling, farm) equipment environment. Additional education may substitute for some experience
Proficient in computer usage for communications, information gathering, data transfer, machine/component diagnostics
Multi-lingual is a plus
Presentation skills to large or small goups in order to provide training information
Requires the ability to give instructions and demonstrations in classroom and shop environments
Ability to perform math and statistical calculations such as counts, averages totals, and time
Relationship building skills to establish and maintain dealer / customer relationships
Skilled at reading technical documentation and visual schematics describing equipment

121

Field Service Representative Resume Examples & Samples

Strong electro-mechanical troubleshooting skills
Ability to read, understand and successfully follow medium to highly complex work instructions
Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments
Good customer relation and communication skills, both written and oral
Associates Degree in Electronics or related field experience
3+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment

122

Field Service Representative Resume Examples & Samples

Manages inventory to designated replenishment level
Responsible for proper fitting and instructions of bone growth stimulation, traction, and all other DJO products dispensed at clinics
Completes and delivers appropriate documentation to billing department, following all necessary compliance and regulatory processes. Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department
Responsible for pre-authorization of claims as required by individual insurance contracts
Handle all defective products and returns them to DJO for replacement. Instructs office staff how to handle, document and reissue products in the case of defective products
Other duties as required by the sales management team to insure proper operating procedures within DJO

123

Field Service Representative Resume Examples & Samples

Responsible for coordinating required audits of inventory as set forth by the DJOHS management team
Responsible for proper fitting and instructions of soft goods, bracing, electro therapy, bone growth stimulation, traction, and all other DJO products dispensed at clinics
Responsible for educating staff members to DJOHS policies/procedures
Identify infection control area for product to be disposed of and educate staff of area requirements. Educate and train office staff to maintain inventory in accordance with OSHA regulations
Other duties as required by the DJOHS management team to insure proper operating procedures within DJOHS

124

Field Service Representative Resume Examples & Samples

Interact with retail staff, generating excitement, teaching them about the brands, products, sales techniques, and answering questions
Working with stores to showcase the brands in a positive manner
Communicating any inventory questions or concerns to appropriate sales representatives
Selling to consumers on stores’ sales floors and at expos
Planning effective schedule for the week, in conjunction with sales reps in territory and office personnel
Follow up on commitments made (sending out promotional materials, POP, etc.)
Reporting and conference call participation with rest of FSR team and management
Working at consumer events (race expos, etc.) to demonstrate products, build consumer awareness, and stimulate try on and sales
Stay current on industry trends, products, and communications. This can be done while at the retail stores, reading trade and consumer magazines, or through personal running
Experience in a run specialty store in a sales capacity
Experience working at events
Time management, planning and organizational skills
Strong record of follow through
One on one service, fitting, and selling of technical running footwear
Ability to prioritize work flow
Excellent negotiating and problem solving skills
Ability to exercise good judgment, show initiative, and be proactive
Familiarity with all products offered by Hoka One One and Ahnu
Proficient in Microsoft Applications, especially Outlook
Effectively prepare and present information and communicate to client groups

125

Field Service Representative Resume Examples & Samples

Bachelor’s Degree in Chemistry, Electronics, Sciences or related field
3 years hands-on experience as a Service Representative is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience
Hands-on experience with ICP-MS and ICP-OE systems
Effective communication skills and establishing good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Must be available to travel overnight up to 60% within the territory or other areas as required
Flexibility on location within Western Canada
Customer service excellence in a fix the customer then fix the instrument environment
Proven troubleshooting ability to diagnose and resolve problems on sophisticated electronic, mechanical, and optical instrumentation in a commercial scientific laboratory setting

126

Field Service Representative Resume Examples & Samples

Installation, operation, maintain and troubleshooting of the software application and related hardware systems. Provide technical support for Soldiers and units in a tactical environment, as well as conducting training when needed
Primary duty location is Huntsville, Alabama with travel to various Contiguous United States (CONUS) locations
An Outside the Continental United States (OCONUS) deployment may also be required, up to a maximum of 120 days each year

127

Field Service Representative Resume Examples & Samples

Service access control, intrusion, and CCTV security systems
Perform scheduled, routine preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it’s in satisfactory working order. Record productive time versus travel time
Complete maintenance, within assigned Labor Load PM hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs
May plan schedules, lay out basic electrical equipment installations, and assist in the start-up and check-out of new system installations
Present a professional image both in personal and vehicle appearance, in accordance with company policies
Perform work assignments in a safe manner and within specified cost limits
Maintain company propriety and documentation in accordance with established policies; handle proprietary information in the prescribed manner; adhere to and supports Stanley Convergent Security Solutions, Inc. policies and procedures including all safety requirements
Keep updated on all changes/modification to Stanley equipment and Ansi 156.10 standard as notified through published communications (TechTip). Attend and complete training programs as requested
Must hold 3+ years experience installing and/or servicing intrusion, fire alarm, access control, and CCTV security systems
Bosch, Honeywell, Radionics, or DMP system knowledge preferred
Edwards/EST, Simplex, or GE/Mirtone system knowledge preferred
IP Video and IT experience required
NICET II or III Certification preferred
Lenel, Pro-Watch, Software House and/or Picture Perfect certifications preferred
Climb ladders that extend up to 24 ft. in height
Carry items up to 75 pounds
Ability to work on-call on a rotational basis covering after hours and weekend emergency calls
A valid driver’s license, without restrictions is required
Vocational/technical Degree in electrical security, or computer systems preferred or the equivalent combination of education and related work experience

128

Field Service Representative Resume Examples & Samples

Take ownership of providing high quality service and support to our clients in a timely manner remaining compliant to all safety, environmental and quality requirements
Installation, assessment, testing, commissioning, maintenance and repair of critical cooling systems and associated equipment
Field testing and repair of failed or damaged of CRAC, inRow AC, Chiller equipment and components
Contribution to the delivery of exceptional 24/7 support offering through shared on call responsibilities
Actively identify and promote sales opportunities that provide value to the customers installed systems and sites,
Possess in Mechanical Engineering Degree or Diploma In Air Conditioning & Refrigerant
Solid understanding of mission critical IT and industrial facilities is essential
.An advanced understanding of Refrigeration Systems and/or the Critical Cooling business is highly regarded
Ability and willingness to undertake local and interstate travel
Experience using test equipment including Scopemeters, Multimeters, Clampmeters and etc

129

Field Service Representative Resume Examples & Samples

Provides customers with timely support on the installation of new and rebuilt Joy equipment, insuring customer satisfaction
Provides customers with technical support in the repair and troubleshooting of both new and remanufactured Joy equipment
Assists the Sales Engineer with the development of customer specifications when preparing specific machine proposals. A
Assists the Sales Team in meeting territorial sales objectives
Contract administration and monitoring
Conduct Quarterly meetings with customer and Joy personnel to monitor machine performance and recommend necessary process or product improvements
Develop machine rebuild specification and periodically monitor as it takes place in Joy Center Excellence
Assist mine personnel evaluate failure that occur on the machine and recommend corrective action
Demonstrates proficiency on site safety and reports unsafe practices when observed anywhere
Efficient electrical, hydraulic and mechanical troubleshooter; able to identify problems, identify root cause, effect and probable resolutions on components and systems
Understands RCM and maintenance strategies; Identifies potential upgrade needs; provides maintenance utilization recommendations and links to other Joy systems & services. Utilizes audit results to develop corrective action and maintenance plan
Plans and coordinates the installation and commissioning of multiple or complex pieces of equipment
Demonstrates ability to make machine adjustments; able to identify defective assemblies, take measurements and understand assembly and fabrication drawings. Capable of maximizing machine performance through machine setup
Assists with field and class room training preparation and delivery. Identifies operation or operator opportunities and recommends corrective actions
Proficient with the use of software to analyze customer data. Creates customer specific reports that are then reviewed with the customers
Utilizes machine data to enhance machine availability and performance. Monitors communication link status - both surface and underground
Demonstrates good documentation skills. Prepares customer communications
Is able to influence and communicate customers to build a strategic alliance and partnership

130

Field Service Representative Resume Examples & Samples

Minimum of 2 years of work experience in the water industry or in a related field (OR Minimum of 4 years of training (college, military, vocational / technical school))
Strong communication (written and oral)
Customer focused; customer service and results oriented
Takes initiative

131

F Field Service Representative Resume Examples & Samples

Preferable candidate will have 6-10 years of related experience with at least 3+ years of experience with F-22/F119 engine, its support systems, and use of Technical Order Data
Secret Clearance and/or ability to obtain/maintain a Secret Clearance and a F-22 Special Access Request clearance is required. Currently possessing a F-22 SAR clearance is highly desired
Good interpersonal skills, including technical, and teaming abilities
Capability to prioritize tasks and plans effectively
Proficient in MS Office Suite: MS Word, MS PowerPoint, and MS Excel
Familiarity with Integrated Maintenance Information System (IMIS), Comprehensive Engine Management (CEMS) and Integrated Maintenance Data Systems (IMDS) are a plus

132

Field Service Representative Resume Examples & Samples

Provide the customer with maintenance and technical support
Helps to maintain the warehouse, equipment, and tools
Assists the customer with trouble shooting and reviews deficient material before shipping back for repair
Maintain the ground support equipment in good working order
Provide instruction, assistance, and on-the-job training in operating and maintaining T-6 aircraft as necessary
Assist with equipment and system fault reporting and fault isolation procedures
Provide instruction, assistance, and on-the-job training in removing and installing components, handling equipment, special tools, and test equipment
Provides interpretation of technical data contained in Technical Orders
Provides liaison relating to maintenance and operational problems which have been reported
Verify completed maintenance tasks
Effectively forecast and communicate scheduled maintenance requirements to Site Lead to maintain support of flight operations
Five or more years of field maintenance experience on the T-6 platform or ten or more years field maintenance experience on other aircraft platforms
Ability to provide technical support on the T-6 platform with no additional training
Ability to read and comprehend aircraft technical orders, job guides, schematic diagrams, engineering drawings, charts, work instructions and technical publications
Physical ability to lift and handle 50 lbs and perform climbing and stooping tasks related to the job
Must have an in-depth knowledge (aircraft/vehicle movement and safety/hazards) of flight line operations
Effective problem solving skills with limited direction
Current U.S. passport or the ability to obtain a U.S. passport

133

Associate Field Service Representative Resume Examples & Samples

Must be 21 years of age and have a valid driver’s license
Successfully complete all designated training programs for this position
Ability to work independently, exercise sound judgment, and elicit support and cooperation from coworkers
Demonstrated ability to communicate effectively both verbally and in written format
Willingness and ability to work extended workweek including nights and weekends
Demonstrated ability to present a positive image of Stryker Medical through adherence to account protocol and presentation of professional image in dress, grooming, and behavior at all times when interacting and interfacing with account staff and patients
Willingness to follow all safety rules. Must ensure service standardization with the field organization through adherence and enforcement of policies and procedures established by Stryker Medical

134

Field Service Representative Resume Examples & Samples

Provide field service engineering, technical assistance, scheduling and sales support direction to Field Service
Representatives (FSRs) and customers in areas of installation, testing, start-up, maintenance, repair, training, and modification of electrical power distribution equipment
Red Seal Interprovincial Journeyman Electrician or post-secondary degree/diploma in Electrical Engineering or Electrical
Engineering Technology from an accredited institution
Demonstrated ability to provide service and represent company interests in developing customer relationships to assurelong-term customer satisfaction

135

Field Service Representative Resume Examples & Samples

Install, test, trouble shooting , repair and commissioning of microwave downlink and associated network equipment, and maintaining equipment control log and failure reports
Oversee outside contractors during infrastructure and subsystem equipment installations
Perform system-level troubleshooting to determine point of failure for video and data downlink systems including aircraft, ground and network based systems
Implement corrective procedures, assist with redesign or modification/upgrade of new and existing equipment
Document system and equipment repairs, modifications and changes as part of ongoing service and maintenance system operating procedures
Provide updates, written and data reports on activities, troubleshooting and status reviews
Assist in the design and development of technical training for operators and maintainers of the microwave and system equipment
Conduct formal and informal on the job training course for the operators and maintainers
Familiarity with airborne EO/IR systems and associated equipment such as mapping systems and microwave downlinks
Experience in aircraft installations and maintaining equipment in an operational environment
Theoretical and practical knowledge of microwave and network systems
Ability to analyze and interpret schematic diagrams, electronic specifications and manufacturer’s equipment manuals
Skill in the use of various tools and equipment used in installation, testing and maintenance of microwave and network systems equipment
Ability to climb towers (200 feet or less) and work at some heights in conjunction with antenna installation and maintenance
Strong ability to teach complex topics to a group of operators and maintainers
Excellent negotiation and customer service skills
Excellent customer management Skills
Languages requirements English, French and Arabic written and verbal
Undergraduate Degree in Technology or Engineering
5-7 years previous work related experience
Must be able to obtain Security Clearances for access to Algerian Military Facilities and Bases of Operations

136

Field Service Representative Resume Examples & Samples

Developing long-term customer relationships with project clients through managing and interpreting their requirements
Contributing to project effectiveness by identifying short-term and long-term network issues; providing information and commentary pertinent to technical deliberations; recommending options and courses of action; implementing directives
Riding on Air Force military convoys to observe and troubleshoot network technical issues
Assisting Air Force convoy personnel with procedures and optimization of the WaRTAK system
Providing project technical assistance, product education, and training to customer
Leading on-site technical team and meeting customer requirements
Assisting in the design of solutions to meet customer requirements, including RF antenna solutions, physical interfaces and custom installation that meet customer requirements
Supporting technical solutions to meet prospect's business, technical, and/or financial goals
Maintaining expert knowledge of Persistent Systems products and solutions
Leading troubleshooting and root cause analysis for complex networking systems
3 years of experience as an FSR or equivalent experience
1 year of DoD network and systems experience
3 years of experience with tactical and/or strategic radio communications systems
Strong understanding of technical concepts such as wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts
Proven troubleshooting experience with communications systems and architectures
Experience conducting training for small groups
Experience with managing equipment inventory and readiness
Must be available to travel at least 25% of the time
Must have a United States Secret security clearance
Bachelor degree in Computer Science, Electrical Engineering, or other technical discipline
Air Force Security Forces background
Cisco Certified Entry Networking Technician (CCENT) certificate or similar certification
MANET or Wave Relay® experience
DoD Information Assurance experience
Strong tactical mindset and incorporating technology into operations
Experience supporting Line of Site and Beyond Line of Site communications networks
Understanding of ADB and rooting Android Devices
Smart phone and tablet computer configuration experience
Video encoder experience
Land Mobile Radio (LMR) bridge experience
Configuration management experience

137

Field Service Representative Resume Examples & Samples

Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems
Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.)
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
Service customers by providing PMA performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required
Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: plan daily and weekly schedule to achieve optimum utilization, fax schedule to District Service Manager at the beginning of each week; communicate schedule changes to the Customer Service Department daily; computer synchronization daily; complete service reports and activities on- site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory
Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve customer problems/issues. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Actively seek continuing education opportunities
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at customer sites
Respond to routine customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements
Maintain courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures

138

Field Service Representative Resume Examples & Samples

Minimum of one to two years experience in a related field of work with technical school training, or two to three years without advanced training
One to three years STERIS experience preferred
Excellent interpersonal and communication skills required
Strong technical and troubleshooting skills
Proficiency in computers and windows software strongly preferred
Strong organization and problem-solving skills
Ability to work independently and without close supervision
Flexibility to handle multiple and changing priorities
Ability to work flexible hours and travel as required

139

Field Service Representative Resume Examples & Samples

Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and specialized tools by using technical manuals etc
Troubleshoot, repair or refurbish standard and special purpose equipment and systems components
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager
Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded
Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to more experienced colleagues
Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities. Follows all STERIS and Customer Health & Safety protocols and procedures
Learn about STERIS solutions for our customers to enhance sales and growth in the field and pass on leads to management and sales where possible. Closely network with all FSR II and FSR III in the team

140

Field Service Representative Resume Examples & Samples

Perform preventive and corrective maintenance required on STERIS and related product lines.This includes:disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and specialized tools by using technical manuals, etc.)
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.This includes, but is not limited to: communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager
Develop and maintain effective, communicative relationships with customers, managers.Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work.Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded
Respond to routine customer and sales questions regarding equipment operation and performance ordirect questions straight to more experienced colleagues
General knowledge of the principles and methods of sterilization, steam systems, sterilizers and other methods of sterilization / decontamination
Applicant’s knowledge of pharmaceutical standards, industrial controls, and central processing systems is advantageous
Software experience, including MS office applications and general engineering software packages
Excellent customer interaction skills
Knowledge of English language is preferred (Europe) and Deutsch
Ability and willingness to travel extensively, mainly by car

141

Field Service Representative Resume Examples & Samples

3 years field service experience installing and repairing: computer systems and electro-mechanical equipment
Computer systems experience will include good working knowledge of hardware and software installation, diagnostic analysis, and troubleshooting
Ability to prioritize and schedule duties ranging over multiple disciplines

142

Senior Field Service Representative Resume Examples & Samples

2-year degree in related field or discipline; or equivalent combination of trade school degree and minimum of 8 years work experience desired
6 years field service experience installing and repairing: computer systems, electro-mechanical equipment or printing equipment
Intermediate electro-mechanical proficiency
Computer installation experience will include good working knowledge of hardware and software problem determination procedures
Knowledge in computer operating systems is required as well as smartphones, and other mobile computing devices
Computer experience utilizing CAD/CAM, office productivity and database software applications is also highly desirable
Self-reliant and self-motivated; have both a strong work ethic and professional people skills, maintain a sense of urgency in repairing all equipment in the field, along with a strong software and electro-mechanical aptitude
Will serve as a resource for other FE’s so he or she will need to have deep product knowledge, much of which is committed to memory
Prioritize, adhere to field protocols, manage time and schedules wisely, maintain frequent communications with the corporate office (both verbal and written)

143

Field Service Representative Resume Examples & Samples

Performs calibrations and preventative maintenance duties
Maybe required to drive a heavy duty test truck
Complete record keeping on time
Complies with ISO standards as required
Interfaces with sales to meet customer requirements
Overnight travel is required to maximize efficiency while performing regular duties
Assists and cooperates with Scheduling Analystwhen ever necessary. Insures productivity standards are met and includes assurance of data integrity of the service database. Assist -scheduling efforts with SSR to maximize efficiency and income potential
Ensure customer uptime requirements are met and that PM work at assigned account is completed on time
Provide input to ensure certified and capable service for the products that you are servicing, developing annual technical training schedules
Participate to develop and maintain a feeling of teamwork within the service area
Coordinates business information to customers, sales engineers and associates, lead the efforts in promoting and selling service income-producing products
Responsible for resolving first line customer complaints and invoicing problems
Follow prescribed procedures for purchases, meetings, compliance with DOT, W & M, etc
Insure vehicle service and maintenance requirements are met
Insures compliance with all company policies and procedures, facilitates EHS program
Lead efforts to modernize, upgrade and convert customer existing equipment
Submits all paperwork in a timely and professional manner, maintains a close professional relationship with external/internal customers, sales, technicians and other leaders
Ability to meet all physical demands as listed below
Follows all procedures for advancing and submitting paperwork using the IAT(Infield Automation Tool)
Works collaboratively with SA to complete all assigned service work and close all open orders
Actively seeks leads for both product and service growth
Ensures all tools, weights, cell phone, PC, related hardware and all accessories are well kept and compliant with all updates and required inspections
Completes all assigned training classes
Consistently and accurately updates customer record information on all service calls

144

Technical Field Service Representative Resume Examples & Samples

Assists distributor service departments with product issue diagnosis and repair, service procedures and Toro service policies
Actively interfaces with external departments such as distributors and end users to resolve difficult technical issues. Actively interfaces with internal departments and personnel such as TAC Product Representatives, Field Operations, Sales, and Engineering to address service issues, both pre and post-sale. Screens, troubleshoots, researches and promptly resolves technical issues. Effectively communicates issues or problems to Technical Assistance Center (TAC) Product Representatives. Emphasis will involve working with the TAC product specialists to aid in the resolution of engineering, design and manufacturing issues
Thoroughly documents and communicates all product issues within the TAC case management system per standard operating procedures in a timely and efficient manner
Captures comprehensive and critical data related to all Commercial service issues. Data may come from a variety of sources such as voice of customer, distributor service personnel, telephone calls, emails, etc., and must be recorded appropriately into the TAC Case Management system
Supports the development of service training content and executes training as required in support of the service channel. Training support also includes the development and management of service training content and support tools
Provides New Product Development support by leading service initiatives when assigned to a NPD team. Initiatives include knowledge based new product development, gate reviews, design for serviceability (DSF), and service support documentation management (PDI, SRT/SST/SMT, Service/Diagnostic Manuals, etc.)
Provides general TAC Commercial technical support by creating technical knowledge articles for the TAC Case Manager system, along with reviewing, and at times creating, Technical Service Bulletins, Service Alerts, Webcasts, Presentations and Reports. TAC service support would also include managing incoming technical calls and SIRF/PER case support on all Commercial products
Provides regular and timely reports to product teams and management regarding field issues. Partners with and supports the Technical Assistance Center (TAC) Product Representatives, contributing to the resolution of high priority issues and action plans as delegated by the TAC manager
Pursues and maintains technical knowledge in areas such as hydraulic, electrical, cutting units (reels and rotary), engine, and powertrain systems, including an in-depth understanding of how the technologies interact. Maintains general knowledge of all Commercial products, procedures, policies and customers
Supports the TAC group with general case management, technical calls and service issues as required. This responsibility will increase during high volume summer periods
Provides backup assistance, as time permits, to the Commercial and International divisions in support of events (schools, seminars, training) involving technical service. Participates and presents at Factory Service Schools or similar events as assigned by the Manager, Technical Services
Performs other assigned tasks as assigned

145

Field Service Representative Resume Examples & Samples

Understands the customers' requirement and project manages company resources, develops action plans to provide/ensure customized solutions for aircraft in AOG situations. Tracks progress of the solution and maintain company and customer situational awareness. Conducts follow-up with the customer to ensure solution was received and suitable
Initial training assignment of 3 to 12 months
Ongoing and periodic support to other bases in China, and
Potential future relocation to other bases in China
Bachelors Degree (or higher) in Aerospace Engineering and/or Technology
Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements
Proficient in professional level English and Chinese, both spoken and written

146

Field Service Representative Resume Examples & Samples

Effectively communicates verbally and in writing with customers and co-workers
Provides technical assistance on equipment start-ups, installations and repairs of compressed air systems. Including “hands-on” work to assure equipment operates to customer’s requirements
Able to read wiring schematics and diagrams for all equipment
Serves as technical support for customers and Customer Service Managers
Documents service and installation activities by completing work orders for each job, maintenance checklist and daily time sheets
Increases Ingersoll Rand customer’s awareness of how Ingersoll Rand products, services and solutions; such as PackageCare, Preventative Maintenance, Diagnostics, Audits and Leak Detection can benefit their operations
Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements
Ensures proper operation of compressed air equipment by completing preventative maintenance requirements and 47 point inspections on a wide variety of compressors, refrigerated dryers, desiccant dryers and additional compressed air components
Works with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs
Conduct safety assessments of a continuously changing working environment
Daily travel to customer sites, occasional overtime, and sporadic on-call emergency service is required to meet customers’ needs
A High School Diploma or equivalent and 3-5 years of trouble shooting industrial /commercial mechanical systems
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
Candidates must have their own set of standard tools
Valid Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years
EPA Certification Preferred (Refrigeration experience/certification a plus)
This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage)
This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs, frequently lift and or move up to 50 lbs and occasionally lift and or move more than 50 lbs

147

Field Service Representative Resume Examples & Samples

Serve as company liaison with customer on administrative and technical matters
Proficient in the repair, maintenance, operation and clinical use of Stryker systems and instrumentation. Possess thorough knowledge of the surgical orthopedic industry
Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions
Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics
Manage assigned territory as an individual profit center. Territory revenue is produced from Service Agreements (SAs) and Time and Material Service. Manage expenses to maintain a profit margin of at least 30%
Exercise selling skills and customer care ability necessary to achieve revenue and margin goals. This is accomplished through ensuring total customer satisfaction therefore facilitating renewals of existing SAs
Promote the growth of Stryker by partnering with Account Executives and TSM’s & MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues
Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment
Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists
Schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required
Assist in the development of new Field Service Engineers both technically and administratively by providing field training
Other duties may include, but are not limited to, instructing/training customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and seminars as required
Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience
5+ years as a field service engineer required
Possess a very high degree of technical proficiency, excellent problem solving skills, and analytical ability
Strong electronics and mechanical skills are required
Good communication skills and the ability to deal effectively with customers are necessary
Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors
Understanding of robotics, experience selling products and services, multiple project and time management skills, and a working knowledge of Windows operating systems and office applications required
Up to 80% travel required
80% travel required

148

Field Service Representative Resume Examples & Samples

Installation and validation of software maintenance releases and patches
Installation and validation of software security patches
Support to site-specific system certification and accreditation (C&A) activities
Training on aspects of the system operations and capabilities
Support to military exercises
Hardware and software troubleshooting and corrective action
Hardware maintenance/repairs/upgrades
Problem and system status reporting
Preparation and submission of weekly activity reports
Windows Operating System (OS) Administration (Active Directory, Group Policy Management, Disk Image Deployment)
Linux OS Administration (Enterprise Red Hat Linux 5/6)
VMWare Administration (ESXi, vCenter)
Network Administration (basic Cisco IOS)
Excellent written and oral communication
Current Top Secret/Single Scope Background Investigation (SSBI)
Current (or ability to obtain) CompTIA Security+ Certification (or higher)
Current (or ability to obtain) Technical Expert Status Accreditation (TESA) requirements for Germany

149

Field Service Representative, Co-op Term Resume Examples & Samples

Perform all work at a high level
Currently enrolled in an Engineering Degree program or Engineering Technology Diploma program
No relocation, candidate must be within an 80km radius of Kitchener, Ontario to be considered
Good attitude and work ethic
Knowledge of safety precautions related to working with electrical and electronic equipment

150

Field Service Representative Resume Examples & Samples

Partner with the Inside Sales and External Sales teams to provide excellent service in all customer interactions
Serve as the lead technical point person for our products in the field
Provide sales and technical assistance for the Stanley LaBounty product line including accessories
Provide technical expertise to the customer on attachment applications; including travel to dealers/end user location on regular scheduled basis addressing service related issues with products. Interpret technical repair and parts manuals and instruct service personnel in proper maintenance procedures. Follow up with correspondence regarding problems found
Build strong relationship with customers and partner with engineering and product management in adapting company products to meet individual requirements and specifications
Communicate repair instructions to customer and/or contract service personnel via on-site customer visits, telephone, email or fax
Perform equipment installations, trouble shoot, diagnose, and perform equipment repairs on-site (mechanical, hydraulic, and welding repairs)
Proper PPE required when visiting jobsite or performing repairs on-site
Promote good customer relations through technical support and field repair of attachments
Communicate service and attachment performance information to Parts & Product Support, Engineering, and Manufacturing areas; daily communication and provide weekly trip reports to Product Support Manager
Must be able to travel up to 80+% of the time. This position requires extensive travel throughout assigned area of operation. Some overseas and Canadian travel is also required. Product Support Representative to live in central location of assigned area, but may occasionally travel outside of region as needed
Promptly resolve customer issues and maintain good communication channels between the customers and relevant functions within the organization
Comply with all company policies and maintain a high level of integrity in all interactions within and outside of the company
Prepare sales forecasts / goals and analyses of present and prospective opportunities
Attend and participate in company sales meetings, training programs, trade shows, and conventions to further education and learning within the industry
Develop new business opportunities, introduce new marketing programs and disseminate new products to markets
On occasion repairs will be required to be performed on an individual basis on site where the PSR/PST is without assistance from customer and/or dealer
Perform classroom and hands-on training for maintenance / repairs for up to 30 trainees
Perform repairs and maintenance on a fee-based contract on behalf of SBD on occasion when dealers are unable, etc
This position requires a candidate who has excellent technical and mechanical aptitude with strong interpersonal and communication skills in order to engage customers and work cross functionally within the organization
Prefer prior knowledge of principles and applications of hydraulic tools in the demolition industry
Knowledge of market practices, competitor’s product and marketing plans
Ability to lift products and samples up to 40 lbs without assistance, set up displays and exhibits, and conduct hands-on tool demonstrations, must be able to stand for up to 8 hours and maneuver in tight spaces during demos
Excellent public speaking ability on highly technical subjects
Highly organized, self-motivated and available for a high quantity of travel
Microsoft office applications and basic computer skills
Fluent in English (proficiency in Spanish desired)
Associates Degree (BA/BS degree preferred) OR minimum of 5 years related work experience in lieu of degree
Ability to understand customer needs, marketing and sales techniques
Ability to travel extensively (up to 80%) and working knowledge of hydraulic tools and systems, machinery attachments and/or construction equipment

151

Senior Field Service Representative Resume Examples & Samples

Manage towards the customer for all the technical support activities related to SITAONAIR crew tablet and other new products from the innovation product portfolio
Develop the Customer Support practice and activities related to these new products, working internally with the product creation cross functional team and using the experience of the first customers to improve and mature the Customer Support practice
Define, analyse, validate and distribute identified reports to these airlines, internal teams, or partners
Work closely and support the Customer Program Managers in charge of these airlines, on technical support topics and manage escalation towards Customer Program Manager and other internal stakeholders when appropriate
Maintain clear visibility of the status of all technical enquiries and operational aspects of the support activities relating to each account, ensure customer feedback is loop back to the rest of the organisation
At least four years of progressive experience with an aircraft manufacturer technical support organization, or an avionics equipment manufacturer technical support organization, or an airline operations and/or , maintenance and/or engineering organization, or an MRO
At least two years as a Field Support Representative or Customer Service experience
Proven experience in multi-country, multi-disciplinary and multi-cultural organizations
Service Management
Avionics maintenance and support
Analytic skills: ability to build and structure an analysis, manage trending, detect patterns
Fluent verbal and written communication skills in English, , Chinese would be a plus
Ability to represent SITAONAIR in front of customers and a large or senior level audience
Competent in Microsoft Office products, Excel advanced proficiency, messaging, on-line purchasing, web-conferencing systems
Ability to learn fast and understand complex technologies, environment and services
Knowledge of ITIL and Service Management practices and procedures would be a plus
Autonomy, ability to work with remote teams and good reporting skills
Excellent team player, strong communicator and ability to work under pressure
University degree or equivalent in aeronautics or electronics or equivalent experience

152

Field Service Representative Resume Examples & Samples

Installs and services chemical feed and water treatment equipment at designated locations
Acts as the local technical consultant and liaison with customer management and customer representatives at site
Provides service and support to prescribed customer sites
Coordinates functions with Area Field Services Lead/Management/Senior FSRs
Performs water analysis and/or collects samples for preparation, labelling and shipment to designated laboratory for analysis
Completes and distributes on site report based on any work carried out at site
Troubleshoots and repairs pumps, instruments and control panels
Calibrates feed pumps, controllers, feed rate charts and maintains log sheets
Conducts preventative maintenance on water treatment plant, chemical feed pumps, controllers and instrumentation
Maintains inventory of spare parts (lube oil, tubing, piping, etc.), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis
Relays Customer feedback to Field Services, Commercial and/or Technical Department
Recommends appropriate site procedural and/or policy changes that will help overall effectiveness
Is flexible in role and can support other sites at distributed geographic locations within region
Travels to and provides support to/operates Mobile projects if/when necessary
Remains on call-out duty if and when required as prescribed by the UKIN team call out schedules
Conducts training of customer and other GE personnel to enable them to operate prescribed BOO/Mobile equipment safely and effectively when FSR is not on site
Conducts training of company trainees in the various site technical functions encompassed by the position of Field Service Representative
Qualification in a suitable Science, Engineering or technical discipline preferred or equivalent knowledge and experience
A Level or equivalent Chemistry desirable or equivalent knowledge and experience
Full UK Driving licence
Prepared to travel if necessary
Practical "hands on experience" gained either through course work, work experience or outside interests
Ability to work alone or as part of a small team with minimum supervision
Able to handle multiple task requests and prioritise
Able to work in busy environment
Confident manner, with good customer communication/management skills

153

Field Service Representative Resume Examples & Samples

Act as technical consultant and liaison with customer management and technical counterparts including communications with other FSRs, FSR managers, Environmental Health and Safety (EHS), sales, technical, engineering, logistics, outside contractors, plant operators, etc. on a daily basis
Perform water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis
Perform daily testing may include NTU, Hardness, Chlorine, pH, CO2, O2, SDI, TOC, Na, Conductivity, Silica, in addition to various other site-specific testing requirements
Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels
Read and understand Process Flow Diagram (PFDs) and Piping and Instrumentation Drawing (P&IDs)
Participate in on-site project management (start-up and commissioning), troubleshooting, Clean In Place, PVC repair, cut/glue up to, but not limited to 8" PVC, valve change outs, backwashing, air scrubbing, sluicing, chemical drum/tote change outs, filter bag and cartridge filter replacements, RO membrane replacements, basic electrical troubleshooting, etc
Conduct preventative maintenance and calibrates feed pumps, controllers, feed rate charts and maintains log sheets
Monitor equipment is required daily
FSR must be able to transfer data to spreadsheets, make trending graphs, calculate equipment run length and throughput, interpret data and make necessary adjustments, notify appropriate personnel when changes are made, upload information into a common libraries, etc
Have administrative responsibilities include monthly reports (charts / graphs), monthly EHS audits, weekly service reports, weekly meetings, daily log sheet reporting, daily logbook recordkeeping, generating / closing audit findings, maintenance / calibration log sheets, writing procedures, writing Job Safety Analysis, My Learning course completions, Quality compliance, GE policy compliance, E-Board, IVR, SOP entries, Workflow, Contract Compliance, Expense Reporting, Customer Issue Tracking, Near Miss reporting, EMS annual reviews, etc
Maintain inventory of spare parts (lube oil, tubing, and piping), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis, valves, actuators, fuses, relays, probes, flow meters, sensors, psi gauges, consumables, chemicals, fittings, etc
High School Diploma, G.E.D., Home School Certification, or international equivalent to High School Diploma
Minimum of 3 years work experience in the water industry
College or Technical / Trade School degree in engineering / technical related field and/or equivalent work experience in the industry is preferred
Technical training / education highly preferred

154

Field Service Representative Resume Examples & Samples

Minimum of 2 years of lab, plant or maintenance experience
Demonstrated strong communication skills
Demonstrated strong computer skills
Technical training or education
Familiarity with water treatment processes and application
Customer service and results oriented
Ability to lift and move heavy loads and to operate a forklift

155

Field Service Representative Resume Examples & Samples

Utilize the proper procedures and equipment when handling chemicals. Examples of chemicals handled: HCl, NaOH, H2SO4, N2H4, Al2 (SO4) 3, O3, etc
Conduct preventative maintenance and calibrate equipment per established process
Monitor equipment performance and operation
Transfer data to Microsoft spreadsheets, make trending graphs, calculate equipment run length and throughput, interpret data and make necessary adjustments, notify appropriate personnel when changes are made, upload information into a common libraries, etc
Maintain monthly reports (charts / graphs), monthly Safety audits, daily and/or weekly reports,
Writing work procedures, Job Safety Analysis, maintenance/repair schedules
Maintain inventory of spare parts and adequate supply of chemicals and replacement parts. Must have the ability to track usage, anticipate peek needs and balance inventory levels including inventory reconciliation and reordering
Ensure compliance of volume and quality per the customer’s contract specifications

156

Field Service Representative Resume Examples & Samples

Extensive experience on P&WC products
Strong communication skills in written and spoken English
Able to make presentations to specialized groups at all levels of an organization
Demonstrated ability to be self-motivated and able to work with limited supervision

157

Field Service Representative Resume Examples & Samples

Provides training and guidance to less experienced Field Service Reps
Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence

158

Field Service Representative Resume Examples & Samples

5 or more years of experience performing network administration duties
5 or more years of Linux or Windows System Administration experience
5 or more experience in hardware and/or software troubleshooting and corrective action
5 or more years of experience in installing software releases and patches

159

Field Service Representative Resume Examples & Samples

3 or more years of experience performing network administration duties
3 or more years of Linux or Windows System Administration experience
3 or more experience in hardware and/or software troubleshooting and corrective action
3 or more years of experience in installing software releases and patches

160

Field Service Representative Resume Examples & Samples

BS Degree in Sciences (Chemistry, Biochemistry, or other related fields), MSc/Ph.D. in Sciences preferred; will also consider other equivalent combination of education and experience
3+ years related hands-on field service repair experience and/or equivalent repair/ calibration/ troubleshooting experience with Gas and Liquid Chromatography instrumentation
Strong customer relationship and communication skills are needed

161

Field Service Representative Resume Examples & Samples

Valid Massachusetts driving license and must pass Company driving test
Must have a minimum of eight months experience as a Meter Reader
Must have knowledge of electricity, electric meters, meter appurtenances, and be able to discontinue and restore same
Must be neat, accurate, tactful, courteous, and be able to deliver superior customer services
Must be familiar with billing and accounting procedures. Must be capable of analytical reasoning and have strong communication skills

162

Field Service Representative Resume Examples & Samples

High proficiency in written and spoken English
University degree in engineering - aviation related preferred
At least 8-years of experience working in commercial aviation
A broad background in systems and structures is beneficial especially on Boeing models
Willingness to travel regionally to visit customers, and internationally for training
Excellent people skills and team interaction
Strong communication and interpersonal relationship skills will be key to fostering a good team environment
Strong problem solving skills, with the ability to research Boeing documentation when seeking resolutions to problems
Willingness to identify operational issues and provide research oriented guidance to the airline engineering and management
Helping to continually improve support provided to our customers through demonstrated interest in, and knowledge of, Data Analytics and computer skills is highly desired
Candidate must be mobile and flexible allowing work from different offices

163

F Field Service Representative Resume Examples & Samples

Must be a United States citizen. Must be able to obtain and maintain US DoD Secret security clearances
Must be willing to work 1st or 2nd shift, at least on a rotational basis
3 - 5 years of professional experience in turbo-machinery propulsion systems project engineering, logistics management, propulsion control systems, engine assembly planning, flight/development test engineering, or engine/aircraft maintenance
The ability to work in cross-functional teams on a wide variety of tasks and with limited supervision
Experience applying strong interpersonal and communication skills to lead or facilitate teams to achieve successful results
Process or manufacturing engineering experience, or hands-on assembly/disassembly experience on gas-turbine engines and operational experience in a Maintenance/Repair/Overhaul engine facility is a definite plus
Proficiency with Microsoft Office tools such as Excel, Word, Project, PowerPoint and Visio
Demonstrated commitment to Environmental, Health and Safety regulations, policies, procedures and best practices

164

Senior Field Service Representative Resume Examples & Samples

Brief and interact with flight crew on all maintenance matters as assigned
Support the aircraft and mission requirements
Provide On the Job Training (OJT) to RSAF technicians in all areas of A&P knowledge areas for duration of the Contract
Assist other employees in areas relative to your Job Descriptions as required
Launch and recovery of the aircraft
Perform Daily preventative and routine maintenance and servicing
General cleaning and lubricating the Aircraft
Inspect, maintain, operate, repair, and service satisfactorily the following systems
Remove and replace airframe parts, powerplant and powerplant components
Document and update maintenance and parts records in accordance with repair station manuals
Perform minor modifications and repairs
Have a working Knowledge of general maintenance practices to include
Certify that the work performed on the aircraft at all times is in accordance with Original Equipment Manufacturer service and technical publications, and Royal Saudi Air Force Instructions and Manuals
Total of ten (10) years overall aircraft maintenance experience
Hands-on experience on the King Air series aircraft as a licensed A&P. Avionics experience a plus
Knowledgeable of safety & security regulations mandated by FAA and procedures related to aircraft Maintenance
Read and understand blueprints, microfiche, pictorial diagrams, wiring diagrams and schematics
Excellent knowledgeable and demonstrated proficiency in using Technical publications in the maintenance of aircraft in areas relating to your work responsibilities
Ability to read, write & speak English professionally is mandatory
Educated and experienced to work on general aircraft systems including; airframe, avionics, environmental systems, fuel systems, pneumatics (bleed air), powerplant, and structures hydraulics, basic mechanics, electricity and electronic theory, flight control and systems; principles of aircraft flight characteristics; avionics interface and associated electrical equipment; principles of digital and analog computers and computer programming, aircraft maintenance procedures,
Experienced to operate aircraft engines, calculate engine performance, and perform operational and return to service checks
Knowledgeable and experience in aircraft support equipment, powered and non-powered ground equipment and applicable test equipment
Proficient in using standard business computer systems and software

165

Field Service Representative Resume Examples & Samples

Perform Startup/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric ITB equipment
Properly document, label, and return all defective parts utilized in the repair of Schneider Electric ITB equipment to the designated disposal/repair location
Educate Schneider Electric ITB customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric ITB
Evaluate technical and professional performance of Schneider Electric ITB Service Partners

166

Field Service Representative Resume Examples & Samples

Installation, assessment, testing, commissioning, maintenance and repair of critical power and associated equipment
Willing to travel and work after office hour as required
Capable to write comprehensive post mortem report
Possess in Electrical or Computer Engineering Degree
.An advanced understanding of UPS Systems and Critical Cooling business is highly regarded
Familiar with Windows, Linux and Unix operating system
Experience in network configuration and troubleshooting

167

Field Service Representative Resume Examples & Samples

Assure safe installation of the whole GE-PC product line as per company policy
Assist customer company men in the understanding and quality of the GE product line run by Aramco
Support the On land and Offshore Service Coordinators
Help in implementing the above functions interface with key people and departments across GE organization and 3rd party contractors
Assist in gathering and verifying data for outage performance metrics
8+ years of wellhead experience or working for GE Oil & Gas at time of application or have worked for GE PC or have mudline experience or HO hydraulic lubricator experience
Ability to work 84 hours a week
Have an excellent driving record, must be able to pass defensive driving in Saudi Arabia
PC proficiency – Excel (pivot tables), PowerPoint, Word
Team player – ability to create and maintain relationships with internal and external partners
Strong analytical skills – able to analyze a big amount of data
Proactive and fast learner
Accurate and detailed oriented
Eligible to work in Saudi Arabia
Must be physically fit for hard work

168

Field Service Representative Resume Examples & Samples

Understanding the enterprise perspective: Data Preparation; Situational Awareness; Process Analysis & Improvement; Database Maintenance & Management; Linux Server OS; Windows Server OS; VMWare Virtualization Suites & Tools; Oracle Database Management; PostGRES Database Management; ASPERA Data Replication; HTML 5.0
Expertise with: GXP Xplorer Data Management, Streaming, and Exploitation Services; Application & Storage Segment
Expertise with: Database Integrated Backbone Services; GEOINT Visualization Services; Cross-Domain Data Transfer Services
8 Years participating in design and development activities, with a B.S./B.A. in Engineering, Science, or Mathematics
Or 6 years with MS/MA in Engineering, Science or Mathematics
Or 4 years with PhD in Engineering, Science or Mathematic

169

Field Service Representative Resume Examples & Samples

Perform (OJT) On Job Training with technical instructions
Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions
Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Perform intermediate and depot level maintenance
Provide on-call and extended shift field service support
Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency
Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship or equivalent knowledge and experience
Proven years of experience in a field service or maintenance position
Bachelor’s Degree in Engineering or equivalent knowledge and experience
Proven analytical and quality improvement ability
C130J maintenance experience (US applicable). ‘Hands On’ repair experience and propulsion systems knowledge
Experience with military logistic / supply processes (N/A)

170

Field Service Representative Resume Examples & Samples

Providing customer focused technical field support of Saudi Arabia AH64 aircraft in the Kingdom of Saudi Arabia
Performing troubleshooting procedures for drives, propulsion, electrical and armament systems using established processes
Resolving maintenance and operational issues
Interpreting technical documents and monitors product performances
Developing and conducting ad hoc training
Responding to operational issues by interpreting technical documents
Identifying, diagnosing and resolving issues for non-specified maintenance occurrences
Collaborating with company organizations to isolate equipment problems that were not detected by diagnostics and documentation
Collecting technical data and evaluates maintenance procedures
Making recommendations for resolution of potential issues
Managing field office resources and maintains company presence
Preparing required company reports
Ability to interface with all levels of customer organizations
Must be capable of interpreting technical drawings and data to apply knowledge in rectifying aircraft mechanical and electrical issues
Must be familiar with US Army forms and records
Must be familiar with MS office and capable of concise reporting and remote communications

171

Field Service Representative Resume Examples & Samples

Strong and persuasive sales skills, ability to influence and drive customer behavior to and predetermined objective and had the ability to collaborate well with a diverse range of people at customer locations; tactfully and professionally
Strong experience within customer/client sales
High level of computer proficiency using MS Office applications
Able to travel up to 3-4 days per week
Detail oriented with good problem solving skills
Good reasoning abilities and sound judgment
Professional, engaging and confident demeanor
Able to thrive in a dynamic environment and navigate organizational complexity and change

172

Field Service Representative Resume Examples & Samples

Acts as technical consultant and liaison with customer management
Minimum Degree in Science or Engineering, or Higher Technical Certificate or equivalent knowledge and experience
A Level Chemistry desired
Driving license
Desire to travel
Confident manner

173

Field Service Representative Resume Examples & Samples

Communicates job objectives, design and possible operation changes with the client, including but not limited to the following
Reviews safety and flow-back procedures, confirms proppant and chemical tracer objectives, reviews job design needed to achieve objectives, and communicates job changes that may occur depending on effectiveness of overall well site operations
Gathers and evaluates information on well specifications, number of fracture stimulation stages and depths, perforation(s) depths, casing, tubing specifications, and completion type (plug and perforating sliding sleeve, packers plus, frac pack, etc.)
Based on an analysis of data gathered, strategizes rig-up scenarios with the client and recommends optimal design to maximize tracer outcomes
Analyzes mud reports and determines the appropriate amount of tracer to use for the operation. Communicates with client to determine if additions to the drilling mud system are anticipated or have been made in order to determine impact to design of the job, as well as materials required
Monitors real-time well site operations and adjusts tracer job design depending on status and stage of the operation. Must exercise discretion and independent judgment (without direct supervision) in determining appropriate adjustments and/or changes to job design, taking into consideration regulatory, safety, and desired goals of diagnostic services to be provided
Trains clients and flow-back crew on proper sampling procedures (water, oil, gas and/or sand samples), as well as documentation procedures required to ensure accurate interpretation of the engineering data obtained from well site operations
Train engineers and oil field gauger/pumper personnel on sampling schedules and specialized sampling equipment and procedures, safety, and quality controls required for tracer operations. Trains mud engineers on sample collection procedures, calculation of sample depth and proper documentation required
Trains well site personnel on proper use of radiation survey meters and survey techniques as required
The incumbent is required to demonstrate knowledge, responsibility, and authority in the enforcement of appropriate radiation protection rules, standards, and practices on behalf of the licensee
Functions as the Radiation Safety Officer at the well site. In the event of an emergency, has the authority to take charge of the well site and implement procedures in ProTechnics O&E Manual
Conducts safety meetings for all personnel on location prior to beginning of on-site operations. Establishes and oversees ALARA (As Low As Reasonably Achievable) radiation control, operating, safety, and emergency procedures
Evaluates emergency situations at the well site (including blowouts, uncontrolled flow-back, fire, etc.), takes control of emergency situations, and directs all third party personnel in appropriate response. This includes calming onsite personnel through concise, effective communication regarding the nature of the emergency, as well as directing and controlling appropriate remedial actions
The ability to quickly and independently exercise discretion and judgment are essential when analyzing emergency situations, determining remedial actions needed, and directing others to take appropriate actions for resolution
Responsible for the assessment, judgment and decision making, and supervision of decontamination activities for various operations and/or emergency scenarios that may occur during well site tracer operations
Responsible for effective communication with regulatory inspectors and/or auditors of state and/or federal Departments of Health, Nuclear Regulatory agencies, etc. Must be able to provide regulatory representatives with detailed descriptions of what the work entails, as well as how ProTechnics is meeting work requirements while adhering to regulatory requirements
At any point in time before or during operations, the Field Service Representative must be able to evaluate and identify safety hazards and has the authority to cease all operations when necessary to avoid or prevent serious injury or death
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The working environment will result in the employee being exposed to various weather conditions in an outdoor environment, sun, heat, wind, cold, rain and etc
Employee will be expected to heed weather conditions and prepare accordingly. Safety and clothing for harsh weather conditions and work related safety accessories will be provided
Employee may be required to work and travel in climate and non-climate controlled environments. All appropriate precautions will be taken to ensure the facilities conform to HSE standards and regulations
Employee may be required to travel by air, sea, and public/private ground transport. Employee will be required to work at both onshore and offshore oil and gas well sites

174

Field Service Representative Resume Examples & Samples

Being the initial point of customer contact for LiftSystem issues at the Yuma, AZ Training facility. As required, provide assistance to Pratt & Whitney and government personnel on technical issues which include: LiftSystem/Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, LiftSystem repairs, and logistic support. If contacted directly by the operator (USMC) – ensure that Pratt & Whitney are aware and are involved in issue resolution
Capturing and recording all Operational events/incidents in Maximo to support data gathering activities and transfer as necessary to meet the requirements of both Bristol and Indianapolis. (Allows RR to meet contract requirements by establishing root cause of operational impact with a view to minimize in the future). Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required
Reviewing proposed engineering changes with the view of minimizing adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives as required to ensure efficient coordination of the planned changes
In collaboration with Rolls-Royce Customer Training Services, developing and conducting supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate. Provide Pratt & Whitney on-site team with customer training requests and supporting training plans as required
Maintaining status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers and spares, reporting any anomalies for resolution. Provide on-site Pratt & Whitney representatives with regular updates as required
Traveling on short notice domestically or internationally in support of campaigns, AOG support, and customer requests. Backfill other FSR in the event of absences, temporary duty away from home station, etc. Ensure adequate notice is provided to Pratt & Whitney site manager or team member of any off-site support that results in an on-site Rolls-Royce personnel change or absence
Assisting in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, Lift System modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required
Providing support requirements such as site visits, hardware operation, maintenance safety briefs, field training, accident investigations, meetings, in-flight evaluations and direct requests on short notice. Prepare and distribute appropriate reports upon completion of customer visits
Ensuring DDR reporting is provided to Rolls-Royce, (including issues relating to support equipment), providing supplementary information as required. Ensure effective communication with Pratt and Whiney Field Service Representatives during the DDR disposition phase to ensure Pratt & Whitney MERLIN process is effectively managed
Ensuring Rolls-Royce office facilities, including IT and communications at Eglin are maintained through appropriate liaison with Rolls-Royce functional and project management
Providing regular status reports of FSR activity in support of F35 Flight Operations
Supporting Lead FSR in executing Deployed Services and JSF Program responsibilities

175

Field Service Representative Resume Examples & Samples

Provide on-site company representation and technical support to military customers and initiates corrective actions to ensure customer satisfaction with company products and services
Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical on-the-job training, and act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical operational issues
Develop excellent relationships across multiple organizations and with all levels of military customer and company personnel to ensure customer satisfaction with company products and services
Travel with the squadron to off-site locations to include overseas is required

176

Field Service Representative Resume Examples & Samples

Bachelor's Degree from an accredited college or university (OR a High School Diploma, GED, Home School Certificate or International Equivalent OR a High School Diploma with a minimum of years of water treatment field work experience)
Plant / Field Service experience in Water or related field Or Electrical distribution, controls or instrumentation Plant / Field Service experience Or Mechanical pump or piping Plant / Field Service experience
College or Technical / Trade School Degree in Engineering / Technical field from an accredited college or university and/or equivalent work experience in the industry

177

Field Service Representative Resume Examples & Samples

You will utilize your multi-disciplined technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective actions
Understand airline customer expectations and assist the customer in interpreting and using support data and documents, provide technical on-the-job training, and act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues
You will be expected to work unsupervised for extended periods of time in a wide variety of cultural and economic environments
You will need to develop excellent relationships across multiple organizations and with all levels of airline customer and company personnel to ensure customer satisfaction with company products and services
You will provide technical and operational product data to in-plant organizations to influence product improvements
You will need to facilitate internal company understanding of the customers business to include operating norms, cultural environment, and organizational requirements
Ideally you will be Qualified to degree (or higher) level preferably in Aerospace Engineering and/or Technology
Ideally you will hold relevant regulatory, Avionics or Airframe/PowerPlant licenses (FAA A/P or EASA Part 66 B1 or B2)
The successful candidate will exhibit a high level of honesty and integrity and must have significant proven experience working within the European airline industry in the airline maintenance and operational environment
Strong engineering background and knowledge of airline line and/or overhaul maintenance is required

178

Field Service Representative Resume Examples & Samples

You have at least 5 years of aviation maintenance experience
You have experience working with Bombardier Challenger 600 or Global aircraft
You have the ability to be on call 24/7 for urgent business needs

179

Field Service Representative Resume Examples & Samples

Responds to and resolves customer service complaints and requests using a "solve by sundown" mentality
Liaison between customer and sales, operations, or logistics as needed to solve customer issues
Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support
Provides information in response to inquiries about accounts, products, and services
Provides information concerning pricing, changes in service, discontinuance, and shipping
Coordinates special deliveries as needed
Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates
Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers' issue/concern has been resolved
Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries
Bachelor's degree required (experience may be considered, in lieu of degree, for internal candidates only)
A minimum of 2 years' related experience (DSD system preferred)
Retail or customer service experience with excellent interpersonal and communication skills
Skill in organization, time management, prioritization, and attention to detail
Ability to adapt to changing organizational and operational needs
Excellent verbal, written, and customer service skills
Strong team player who is able to work across multiple functions and disciplines
Must be able to pass all pre-employment screens (including drug, background and criminal checks)

180

Field Service Representative Resume Examples & Samples

Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality
Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved
Bachelor’s degree required (experience may be considered, in lieu of degree, for internal candidates only)
A minimum of 2 years related experience (DSD system preferred)

181

Field Service Representative Resume Examples & Samples

Bachelor's degree (Engineering preferred) with 8 or more years' related work experience is MUST
Candidates with current AME licenses and experience of more than 12 years may also apply
Must have a rich experience of aircraft maintenance (preferable medium/heavy transports) with a demonstrable track record of troubleshooting a wide range of aircraft and mission systems
Familiarity of Boeing technical support processes & procedures is desirable

182

Field Service Representative Imaging Resume Examples & Samples

Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation
Generate service revenue of up to $500K in given work group
High school/GED
0-1 years of troubleshooting electronic/electrical devises Soldering skills
0-1 years of Working knowledge of inventory management skills
0-1 years of Basic knowledge of Microsoft Office Applications
Ability to read and interpret technical manuals and schematics
Basic knowledge of SAP
Seminars or courses in human relations, public speaking
Previous Medical electronics background

183

Field Service Representative Resume Examples & Samples

Previous experience working with leasing companies and/or conducting lease returns is highly desirable
Detailed working knowledge of Boeing organizations, as well as customer engineering, sales, contracts, etc
Detailed knowledge of the leasing industry to effectively advocate for the customer
Ability to prioritize and manage customer workload without supervision
Strong communication and interpersonal relationship skills
The candidate must possess a high degree of verbal and written skills and act with self-assurance
Strong problem solving skills and research capabilities within Boeing documentation
Ability to develop positive relationships across multiple organizations and with all levels of commercial airline customers

184

Field Service Representative Resume Examples & Samples

Troubleshoot and repair of AC & DC, low voltage AC, data acquisition and meteorological station PV systems components. Tests to be performed by a PV Technician include
Open circuit voltage
Operating DC current
I-V curves
Power Meter verification
Megger Test
Resistance test
Perform preventive maintenance on PV systems to include thermography of low and medium voltage equipment
Audit third party systems as directed for potential sales of O&M service contracts
Identify, coordinate, and observe work contractors performing troubleshooting and repairs for item 1 above, medium voltage equipment, and other troubleshooting and repairs
Document time, material, expenses and maintenance records in O&Ms computer based maintenance management system
Complete assigned training and qualification requirements within a specified time frame, including meeting or exceeding minimum test score requirements
Prepare reports and communicate to customers the results of maintenance activities
Perform other duties assigned including procedure development and revision
Practical knowledge of electrical systems, solar electric systems and their components
Knowledge of building and structural construction techniques
Ability to efficiently troubleshoot system failures
Strong analytical, diagnostic, and problem-solving skills
Excellent verbal, written, communication and presentation skills
Strong prioritization skills
Journeyman or licensed industrial electrician preferred
Passport preferred
High school graduate or GED. NABCEP certified
Practical experience with electrical wiring and basic construction practices required
Technical/science/engineering degree or experience with energy systems preferred
Experience with metering and test equipment
Ability to organize, prioritize and complete multiple tasks simultaneously
Ability to demonstrate a responsive, customer service approach to listening and responding to requests
Ability to communicate status of work activities and issues with peers and management as they relate to projects and tasks
Experience reading and interpreting electrical, I&C, and mechanical drawings and technical manuals
Proficient with the use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
OSHA 10 and CPR qualification preferred
Provide information/analysis to customers and internal stakeholders
Create written reports/memos/emails to communicate findings internally and externally
Communicate with customers, project managers and engineers
Communicate with vendors and contractors
Communicate with Quality/Product Development/Purchasing departments
Ability to analyze operating data and identify anomalies
Ability to calculate figures and amounts such as percentages, lengths, and electrical values
Ability to apply concepts of basic algebra, geometry, and statistical analysis
Ability to analyze and troubleshoot problems with SunPower’s commercial PV systems
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, verbal, diagram, architectural or electrical drawing, or schedule form
Regularly required to kneel, crawl, climb ladders and stairs, use scissor lifts and cherry picker
Lift 50 pounds unassisted

185

Field Service Representative Resume Examples & Samples

Responding to reported field conditions in a timely manner
Resolve field questions through telephone communications by providing technical advice
Previous experience in the Metal Building Industry with construction management or erection is required
The candidate must be familiar with construction techniques, processes and
Procedures; especially metal buildings and their components
Must be able to read, write and perform mathematical operations to fulfill requirements of the job

186

Field Service Representative Resume Examples & Samples

Bachelors Degree (or higher) in an appropriate Engineering discipline with 10 years of relevant experience
Proficient in English and Chinese, both spoken and written
Must show demonstrated knowledge of transport airplane systems and structures
Must exhibit a high level of honesty and integrity
International work experience or education would be beneficial
Periodic support to other bases in the region

187

Field Service Representative Resume Examples & Samples

Responsible for diagnosing and troubleshooting all inbound equipment to component level
Maintain and ensure certification of all test equipment as per company operating policies and procedures
Test all incoming repairs to assure that results are within tolerance with respect to the manufactures required specifications
Assist in quality assurance testing on equipment that has been repaired and is pending shipping
Responsible for maintaining all service parts inventories that are required to perform repairs
Perform CSA/UL inspections and testing as required to certify incoming repairs
Able to prepare work estimates, contact customers and follow up on past due service work
Developing and implementing innovative and cost effective solutions to repairs on an ongoing basis
Document and maintain all work-orders as they pertain to repairs using company-tracking systems
Assist internal and external customers with technical inquire and parts issues
Assist in other areas such as Quality or shipping as required
Technical experience within a Services business
Technical production experience
Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service center environment
1-3 years experience in Service environment
Must pass the 5-day training course with a minimum 80% passing grade

188

F Field Service Representative Resume Examples & Samples

FSR will be providing planning and support for F-35/F135 operations to include, systems, tooling, material, and processes
FSR will have hands-on interaction with the engine, aircraft, and engine ground test stand
Coordination of activity between P&W, Lockheed Martin, Government Representatives, the USAF and partner countries/companies to ensure F135 Maintenance Capability and milestones are accomplished on schedule
The position will comprise working closely with P&W Engineering and P&W technicians to resolve technical and logistical problems involving the F135 engine operation and maintenance, within the Intermediate and Organizational levels, as well as maturing the F135 support system
FSR will use self-initiative and judgment to identify problems, conduct investigations to determine root cause, and coordinate solutions between P&W, the US Government, and Lockheed Martin
Representative will coordinate field issues with P&W Site Manager, Systems Engineering & Validation, and Logistics Program Management
FSR will team with other P&W on-site personnel to achieve F135 Program, Environmental Health & Safety, Employee Fulfillment and Achieving Competitive Excellence initiatives
Must be able to obtain and maintain a United State Department Of Defense Secret security clearance
Must be willing to work 2nd shift on a rotation schedule
4+ years of professional experience in turbo-machinery propulsion systems project engineering, logistics management, propulsion control systems, engine assembly planning, flight/development test engineering, or engine/aircraft maintenance
Strong presentation, communication, and leadership skills are needed

189

Field Service Representative Resume Examples & Samples

Interact with retail sales staff, generating excitement, teaching them about the brands, products, sales techniques, and answering questions
Working with stores to showcase the brand in a positive manner
Soliciting sales to consumers on stores’ sales floors and at expos
Follow up on commitments made (request promotional materials, POP, etc.)

190

Field Service Representative Resume Examples & Samples

Acts as technical consultant and liaison with customer management and technical counterparts
Provides service and support to customer sites within region and nationwide as needed
Coordinates functions with Field Services Management
Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis
Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation
Relays Customer feedback to Sales and/or Technical Department
Recommends appropriate procedural and/or policy changes that will help overall effectiveness
Travels to and remains at all assigned job-sites until assigned tasks are completed
Remains on call-out duty if and when required
Conducts training of customer personnel to enable them to operate equipment safely and effectively
Conducts training of company trainees in the various technical functions encompassed by the position of Field Service Representative
Minimum Degree in Science or Engineering, or Higher Technical Certificate/Apprenticeship with relevant experience or equivalent knowledge and experience
Full UK Driving license
Ability to manage senior stakeholders
Practical ‘hands on experience’ gained either through course work, work experience or outside interests
Able to handle multiple task requests and prioritize

191

Field Service Representative Resume Examples & Samples

Bachelor's degree, in an Engineering or related discipline and 9 or more years related work experience, Masters degree and 7 years
Must have a current active Top Secret/SCI clearance in JPAS, or be listed as TS SCI eligible in JPAS
Work related experience should include integration, field support and implementation of electronic/communications systems
Windows and Linux Computer operating system experience
Military experience desirable

192

Field Service Representative Resume Examples & Samples

Generates or assists with quotes to customers based on input received from the Specialist and/ or the Account Manager
Identifies questionable quoted disposal, transportation, labor or material rates and presents to the General Manager before quote is released
Resolves all off-specs within 48 hours and communicates with Sales, the Customer and Central Billing
Matches daily worksheets with original quotation and communicating any and all changes to the Site Services General Manager
Performs daily worksheet entry and scanning into WIN
Monitors worksheets for accuracy and completion prior to entry
Creates sales orders for customer service requests
Initiates job folder set up, including all applicable paperwork
Reviews IP workbench daily and resolves any outstanding items in a timely manner
Create paperwork for all scheduled jobs and ensure accuracy prior to use on-site or in the field
Adds profiled waste to all orders prior to pickup and ensure profiles are properly priced via the quote or contract
Creates appropriate job related purchase orders
Assures daily billing of the business with expectation that billing is accomplished each day and is consistent each week and respond in a timely manner to all billing issues/questions on unbilled reports
Manages customer PO details per the Company Policy
Schedules transportation with the appropriate logistics office for disposal pickups
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business
High School diploma or equivalency
2+ years of experience in Environmental Services (i.e. remediation, abatement, emergency spill response, etc.)
BS/BA in Business or Environmental Science (preferred)
Previous lab pack or facility experience (preferred)
Knowledge of DOT regulations (preferred)

193

Field Service Representative Resume Examples & Samples

Retrofit Schneider’s and competitor’s equipment
Double-check work on site; understand and follow test procedures
Understand safety practices / procedures and follow safety policies at all time
Install machinery / equipment on customer sites
Troubleshoot machinery/ equipment to identify and correct malfunctions
Upgrade machinery / equipment on customer sites
Perform periodic preventative and corrective maintenance
Develop key customer relationships
Develop future business at customer accounts
Service selected major customers
Provide service cost estimates
Prepare detailed service reports
Work as part of a team
Respond to requests for difficult or unusual repairs
Provide technical instruction and guidance to less experienced field service personnel
Train customer’s personnel in maintaining and performing minor adjustments to machinery/ equipment
Manage execution of larger jobs (parts, customer contact, scheduling manpower, job costs, issues)
Review work of staff for accuracy, soundness and completeness
Provide technical support and guidance to service personnel
Work overtime when approved for a project
Be available to respond to trouble calls 24 / 7 including carrying a pager
Ensure paperwork documenting hours and job details is submitted on a timely basis
Work productively even when not assigSned to a job
Excellent working knowledge of MSOffice
Strong product application knowledge
Interpersonal communication and listening skills
Written and verbal skills
Possess CET or electrician’s / journeyman electrician’s papers or an Electrical engineering degree in power systems
8 years work-related experience

194

Field Service Representative Resume Examples & Samples

The Field Service Representative (FSR) performs B.O.O. (Build, Own, and Operate) field operation, maintenance and repairs of seawater reverse osmosis, wastewater membrane bioreactor, and other water purification equipment and applications. Handles administrative duties including customer invoicing, local vendor payments, local business requirements, etc
Utilize digital tools including SAP, InSight, ServiceMax and SmartSheet, etc
Handle administrative tasks including customer invoicing, vendor payments, local business requirements, parts ordering, logistics, etc
Other Duties may include
Be able to read and understand Process Flow Diagram (PFDs) and Piping and Instrumentation Drawing (P&IDs)
Participate in on-site project management (start-up and commissioning), troubleshooting, Clean In Place, PVC repair, cut / glue up to, but not limited to 12" PVC, valve change outs, backwashing, air scrubbing, sluicing, chemical drum / tote change outs, filter bag and cartridge filter replacements, RO membrane replacements, basic electrical troubleshooting, etc
ELIGIBILITY REQUIREMENTS
Ability and willingness to travel up to 30% of the time
Ability and willingness frequent lifting and other manual work
Ability and willingness to be on-call, responding to customer/plant needs on off hours
To the extent that you are applying for a position that requires you to operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
Ability to gain access and maintain access to a facility per customer requirements
PLEASE NOTE: St. Thomas is the preferred location, however other locations may be considered

195

Field Service Representative Resume Examples & Samples

Provide onsite initial assessments of customer operational issues and work with in-country team and partners to either repair system’s directly or work with FLIR service locations worldwide to send problem systems back for repair at the factory
FSR will be directly responsible to track and report upon any such systems returned to the FLIR Service center and/or factory onto his Manager
Track operational availability, MTTR, MTBF, and operational usage for all products under the FSRs responsibility
Read, understand, and comply will all ITAR restrictions for relevant Technical Assistant Agreements (TAA) and DSP-5 export licenses
Timely reporting of customer feedback, resolution and activities as they related to regional sales objectives
Support ground, maritime and airborne systems regional programs, while working closely with assigned PM and provide technical support during presales activities
Provide technical/applications support to key customers, applications developers, and integrators during demonstration, installation and/or integration of equipment’s per Program requirements within the region
Able to interpret and define block diagrams for installation and integration on customer platform with third party hardware
Shall have a good working knowledge of software protocols, and language to assist in the trouble-shooting and installation of third party hardware such as moving maps, search lights, and/or radar bearing hand-off information
Knowledge of Serial (RS232/422), Ethernet, ARINC 429, and US MIL-STD 1553b interfaces requirements
Experience with interfacing diverse components from various manufacturers, knowledge of industry standard communications protocols, familiarity with Interface Control Documents (ICD’s) and their use are all strong plusses
Prior experience with infrared stabilized systems or similar technologies preferred
Fluency (written and spoken) English Language Skills
Proven experience of Infra-Red (IR) product and or maintenance experience or applications/field service experience with defense or security oriented avionics or electronics companies
Citizenship compatible with US ITAR Export licenses
Experience on FLIR Surveillance products, especially StarSAFIRE and BRITE Star stabilized systems
Experience on FLIR Surveillance products, especially fixed ground systems epitomized by the RANGER Series Cameras and Radars
Military background and/or experience working with foreign militaries. (a plus)
Experience with UAEGovernment procurement (primarily military and paramilitary) processes a plus
Degree or equivalent in Engineering or other technical area of study
Familiarity with international business, including representation, US Export Regime, Foreign Corrupt Practices Act, and international shipping
Technically adept on electronics and able to make complicated briefings
Ability to multi-task and to operate comfortably in an international matrix organization
Basic awareness of Concept of Operations with ability to carry out geographical site surveys and deploy security equipment effectively
Computer proficient in MS Office (Word, Excel, PowerPoint, Outlook), MS Project and basic CAD/3D modeling a plus

196

Senior Field Service Representative Resume Examples & Samples

Experience in the Aerospace industry
SAP proficiency
Knowledge of Continuous Improvement

197

Field Service Representative Resume Examples & Samples

Manage assigned customers within territory following established company guidelines
Troubleshoot, test, and repair new and existing diagnostic equipment/instruments
Perform preventative maintenance on existing equipment/instruments
Perform software and hardware upgrades and retrofits on existing equipment/instruments within specified time frames
Train customers and occasionally work colleagues on software and hardware associated with equipment/instruments
Maintain spare parts inventory
Respond to customer questions via telephone and provide technical on-site support as needed. Request backup resource when unable to resolve problem
Install new equipment/instruments, as needed
Complete service repair reports within 24 hours of call completion; show good judgment in keeping expenses within guidelines; complete bi-weekly expense reports and time sheets
Will be required to travel outside of assigned territory to perform emergency service calls, as requested by management
Will report any and all issues that pertain to potential customer dissatisfaction with immediate supervisor and Account Manager
Perform other tasks and duties as assigned by Management
Excellent organizational and time management skills
Excellent English and French written and spoken communication skills
Excellent computer knowledge
Knowledge of HPLC systems or servicing Laboratory instrumentation, an asset
The ideal candidate will have a strong background in Flow Cytometry
Degree in electro mechanics or electronics, or equivalent experience
3 to 5 years field experience
Experience with biomedical instruments considered as an asset

198

Field Service Representative Resume Examples & Samples

A&P LICENSE
Five (5) years recent maintenance experience indicated below with military or civilian special programs
Experience maintaining mission systems on ISR Aircraft similar to RC-26, Scathe View, MARS Aircraft, ODIN aircraft or similar systems
Must be able to obtain a secret security clearance if required and successfully complete pre-employment drug screen and background checks
Prior experience working with Engineering Change Proposals and the demonstrated ability to interpret and implement applicable Service Bulletins and other change documentation
Demonstrated experience prioritizing workflow and workload distribution
Demonstrated proficiency with Microsoft Office suite of products (Word, PowerPoint, Excel)
Knowledge and understanding of U.S. Air Force/FAA Flight operations and maintenance processes
Exceptional judgment and decision-making skills
Strong interpersonal skills with the ability to adapt local cultures
The ability to provide guidance and advice to local military personnel in the execution of maintenance procedures or in identifying equipment failures
An organized self-starter that is able to perform as a member of highly functional team in a fast paced environment
Have a positive attitude, be a self-starter, work well with others
Position will require CONUS/OCONUS travel, shift-work in addition to scheduled and unscheduled overtime and weekend/holiday work
Experience successfully interfacing with US/Foreign military and government personnel
Experience living or working in an overseas location
Familiarity with operation and maintenance of ARC-231 and PRC-117/RF-5800 Radios; MX-15 Systems; the concept of operations of video downlink systems and operation of networks. Must have a good RF background and be familiar with test equipment used to maintain above mentioned systems
Cessna Caravan and/or King Air experience is preferred

199

Field Service Representative Resume Examples & Samples

Inspection, alignment/calibration, testing and commissioning of fire and gas detection devices and configured systems
Troubleshooting & diagnostic testing of devices and systems for root cause analysis or faults, system configuration and operating logic changes
Performance of acceptance fire testing for authorities having jurisdiction
Assistance in proper application, installation, configuration, diagnosis and troubleshooting of customer’s detection devices and systems
Preparation and delivery of field-credible training to customers and channel partners

200

Field Service Representative Resume Examples & Samples

Resolution of customer issues and completion of all engine related maintenance tasks including Installation Engine Ground Runs within the Hawk production line
ML1, 2, and 3 level customer issues in line with customer requirement and Resolve Customer Issues (RCI) principles
Proactively identify threats to fleet operability and to drive necessary mitigating actions to ensure customer and contract KPIs are met
Input engine events and data highlighting to the wider organisation engine related issues that are impacting fleet reliability and operability
Provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of issues to resolution
Management of “in service” customer relationships across various levels within the customer, OEM and supplier organisations
Monitor and input fleet data to, and liaise with the customer community on short term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage Customer expectations
Help in identifying possible sales and services opportunities
Experience of aircraft propulsion system and maintenance at 1st / 2nd Line is essential
Previous Engine Ground Running experience
Be trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline
Hold a minimum of HNC or City and Guilds qualification

201

Field Service Representative Resume Examples & Samples

Assist in resolving service and parts problems, project and maintain a professional image
Disseminate technical information and act as a liaison for dealers and customers
Frequent travel will be required to various areas
Interact with dealers, customers, and vendors in consultation on installation or application problems and to qualify processes or component products
Carry out policies and programs and assisting with tasks such as delivery of new vehicles, aftermarket parts sales, resolving unusual problems, service and maintenance and other matters needing the Service Department’s participation
Administer company policies and procedures for functional responsibility and related activities
Work directly with the Service Department to coordinate delivery to customer
Review shop order for completeness of components and accessories
Troubleshoot and initiate any corrective measures, document any shortages and follow up
Provide necessary training to customer personnel and establish relationships to encourage brand loyalty
Arrange for periodic vehicle inspections
May assist Service Department in resolving any difficult field repairs
May assist in development of training resources, including manuals, videos, etc. from parts suppliers; hands-on materials such as mockups of systems or cut-aways of parts used on vehicles
May work with others in preparation and review of technical documentation materials produced by the Technical Publications Department
Provide continuous follow-up to problem areas identified
Initiates and prepares engineering changes
Prepares and distributes training aids such as instructional materials, handouts, evaluation forms, and visual aids
Provides input for identifying present and future training needs by assisting with coordinating and conducting needs analysis
Writes material for new training programs; reviews, evaluates, and modifies existing and proposed programs and recommends appropriate changes
Contacts attendees and department representatives about training programs
Must have a high mechanical aptitude, good teaching, oral and written communication skills
Broad knowledge of multiple disciplines such as mechanics, plumbing, electrical, paint, body repair, and hydraulics
Proficient computer skills and strong customer relations
Two (2) years of college or trade school, specializing in mechanic, electrical, hydraulics, or engines or minimum of five (5) years of experience in field service or on fire apparatus

202

Field Service Representative Resume Examples & Samples

Candidates must have a high school diploma, evidence of mechanical aptitude, excellent problem solving skills with working knowledge of electricity
Must be self-starter, possess great people skills and have a professional attitude
Candidate must have prior field service and pump repair experience and ability to understand electrical schematics
Candidates who demonstrate experience in industrial/mechanical repair industry may be considered
Individual must have a valid driver’s license with a good driving record and must be able to obtain DOT certification

203

Field Service Representative Resume Examples & Samples

Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems
Develop innovative solutions to more complex technical problems that arise during start-up. Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs
Coach and mentor less experienced engineers, check the quality of their work, and help them diagnose and solve problems
Produce leads for Service Support
ANSI IEEE device function numbers; ampacities of electrical conductors in switchgear applications; electrical air and surface clearance requirements
Demonstrate knowledge in the design and manufacture of bus and structural modification projects
Skilled in the art of writing accurate and complete test reports, project summaries and has the ability to explain most of the anomalies found on a given project

204

Field Service Representative Resume Examples & Samples

Interacts with all levels of people, both inside and outside the company
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data
Provides on-site technical assistance to help troubleshoot and repair equipment
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Able to operate a cell phone
Previous experience working with hand and power tools
Able to read with comprehension and write documents (such as customer correspondences, memos and reports) in English
Able to perform basic math such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Able to solve simple equations
Must be able to work flexible hours and respond to after hour service calls when required

205

Field Service Representative Resume Examples & Samples

2-5 years previous work experience
Able to travel internationally for up to 60 days at a time
Interact with customers and understand the value of excellent customer service delivery
Supervise the installation of GT packages, compressors
Perform PM on GT packages, Power Turbine change-outs, compressor overhauls, alignments
Verify OEM installation instruction and readings
Interpret P&ID and dimensional drawings
Understanding of basic controls
Troubleshoot and startup of equipment
Perform Root Cause Analysis if necessary
Communicate progress, schedules, and open items with client
Prepare detailed technical reports

206

Field Service Representative Resume Examples & Samples

Resolution of customer issues and completion of all engine related maintenance tasks
Management of ''in service'' customer relationships across various levels within the customer, OEM and supplier organisations
An Assessment Centre for this role will take place in Bristol on Wednesday, 14th, Thursday 15th and Friday 16th June 2017
Experience of aircraft propulsion system and maintenance at first and second line is essential
Trained within the propulsion trade or come from a relevant Engineering/Service Engineering discipline
Qualified to HND, City & Guilds level 3 or equivalent in an appropriate discipline
The ability and willingness to travel at short notice on temporary assignments within the UK or overseas is an essential requirement of this role
Excellent communication skills, both verbal and written are specific requirements
You must be IT literate with the will and ability to learn new systems
You will be a self-starter, flexible and highly motivated to succeed

207

Field Service Representative Resume Examples & Samples

Must have knowledge of database software, spreadsheet software, presentation software, and word processing software
Knowledgeable of U.S. Military vehicle maintenance management pubs and guidelines
Ability to interpret and use all types of engineering drawings, schematics, diagrams, and specification sheets
Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
Familiar with the use and operation of TMDE (Test, Measurement and Diagnostic Equipment)
Must be able to function with minimal supervision
Ability to obtain and maintain a US passport
Ability to obtain a secret security clearance
High school diploma or GED required. Bachelor’s degree, preferred
Class A or B CDL preferred
Four (4) years certified vehicle maintenance required
ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent
Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair

208

Field Service Representative Resume Examples & Samples

Provide technical support/advice to Operators to assist in the diagnosis of problems at Aircraft/Engine Systems level and Engine Health Monitoring Support
Manage effective Inspection, repair of engines and modules within the scope of forward support to meet the needs of the contracted KPIs
Test, condition and recover LRIs using test sets and diagnosis techniques within the scope of forward support
Support the tactical decision making process with respect to the availability of engines, modules and LRIs
Maintain an overview of sentencing decisions made on modules and components
Document status of engine prior to transfer back to industry ERIF
Assist with quality investigations and customer complaints in conjunction with the designated Quality Professional
Maintain Inspection Approval currency and competency on the EJ200 engine through opportune exercises in line with workshop requirements (practical and data processes)
Lead and deliver continuous improvement activities within the scope of the TPSF
Omani nationality
Relevant aircraft technician experience working for an internationally recognised aircraft propulsion maintenance repair and overhaul (MRO) organisation and/or military maintenance facility
Proficiency in written and spoken English
IT literate, capable of competently operating Microsoft Windows and Office based software (or equivalent)
Must be a punctual, flexible and responsive with the ability to work in a team and have a good level of Physical Ability

209

Field Service Representative Resume Examples & Samples

Provide hands on technical assistance to customers on the installation and handling of bearings
Provide coaching to maintenance and shop personnel on the care and handling of bearings
Provide training on the fundamentals of bearing operation and maintenance
Perform on site assessment or failure analysis of bearings and related equipment
Develop training programs for use with customers, field sales, and inside sales to assist in meeting customer requirements
Identify customer product and service requirements and communicate these to sales, marketing, and engineering departments
Monitor competitor activity at customers and work with sales to identify plans to counter competitor activity
Provide assistance to sales and marketing with the development of presentation and/or advertising material to be used at trade shows and in advertising campaigns
Represent NSK at trade shows and professional organizations appropriate to a select market

210

Field Service Representative Resume Examples & Samples

In some cases, generate customer interest and communicate to Service Marketing Rep
Generate and communicate sales leads to respective sales rep for new product or disposable opportunities
Technical trade skills in areas such as, soldering, electrical installation & troubleshooting
Good verbal and written competencies; along with flexibility and good judgment
Ability to prioritize workload and tasks to maximize revenue
Proficient in Microsoft Office product suite & comfortability in using company specific databases and CRM systems
Ability to travel within assigned territory and nationally, at times overnight and extended time periods

211

Field Service Representative Resume Examples & Samples

Assists the customer with troubleshooting and reviews deficient material before shipping to home office for repair
Maintain the GSE in good working order
Provide interpretation of technical data contained in Technical Orders
Provide liaison relating to maintenance and operational problems which have been reported

212

Field Service Representative Resume Examples & Samples

Providing customer focused technical field support of AH64 aircraft for Saudi Arabia’s AH64 Fleet
Coaching others in maintaining the world's best attack helicopter
Helping the customer in troubleshooting procedures for drives, propulsion, pneudraulic, electrical and armament systems
Interpreting technical documents and monitoring product performance
Developing and conducting ad hoc training in an informal/on-the-job training environment
Responding to operational issues by interpreting technical documents to identify, diagnose and resolve issues in support of scheduled and unscheduled maintenance events
Collaborating with customer and Boeing organizations to isolate equipment problems not detected by diagnostics and standard documentation
Collecting technical data and evaluating maintenance procedures to address potential support issues
Preparing and submitting required data using various reporting methods using strong written and oral communication skills
Interfacing with all levels of customer organizations
Interpreting technical drawings and data to apply knowledge in rectifying aircraft mechanical and electrical issues

213

Field Service Representative Resume Examples & Samples

Contributes to or leads a team to develop customer support plan and executes strategy
Provides airline operations support and maintain company presence at customer location
Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions
Represents the company and customer on internal/external issues
Identifies opportunities to leverage company products and services
Develops and implements recommendations to improve operational performance
Develops action plans, coordinates resources to provide solutions and resolve AOG situations
Validates or reviews effectiveness of company provided solutions, takes corrective action and develops recommendation for process/product improvements
Develops and conducts targeted training

214

Field Service Representative Resume Examples & Samples

High school diploma or GED equivalent and 20 years experience in aviation electronics OR a bachelors degree and 10 years experience in aviation electronics
An active DoD Secret level of clearance
AISR Technology (MARSS, VaDER, E-MARSS, Constant Hawk TACOPS)
Previous job experience on Intelligence Surveillance Reconnaissance (ISR) programs
Technology background in electronics and high end troubleshooting
Fabrication of technology subcomponents
Radar and Camera experience
Security+ ce certification

215

Senior Field Service Representative Resume Examples & Samples

Utilize technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance by investigating product problems, determining causes, and developing and implementing corrective actions
Understand customer expectations and assist the customer in interpreting and using supporting data and documents, provide technical on-the-job training, and act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical operational issues
Prepare status reports to maintain optimal product performance at maximum cost efficiency for customers
Travel with the squadron to off-site locations to include overseas if required

216

Field Service Representative Resume Examples & Samples

4 – 7 years’ experience in field service technical support, flight test, engineering and/or airline power plant service required
Experience in a customer facing role/environment is required
Strong written and verbal communication skills are required
7 – 10+ years’ experience in Field Service supporting P&W product line (ie. V2500, PW4000 & GTF) or other similar turbine engine product lines
Additional experience and/orMilitary training, A&P license and/or EASA license, equivalent Engineering Certifications
A&P License and other relevant engine or power plant maintenance training preferred
Proficient in MS Office, V data, CRM and MSDynamics a plus

217

Field Service Representative Resume Examples & Samples

Work well in team environments, engaging with Boeing airline customers, as well as suppliers and Boeing home
Effective at managing multiple projects simultaneously and able to meet tight deadlines
Must be proficient in English (written and verbal technical communication), and possess computer skills; specifically
Windows-based Excel, Power Point, Word, Project, etc. Use of latest mobile technology is highly desirable

218

Field Service Representative Resume Examples & Samples

Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; follow standards; provide technical information and explanations
Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Product Care Solutions, products, and programs to end users
Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
Develops New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities
High School Diploma or equivalent experience (3 + years of high level mechanical and troubleshooting expertise); BA/BS Degree strongly preferred
3+ years of MS Office (Word/ Excel/ PowerPoint)
Valid US Driver’s license
Ability to travel daily- - (Occasional overnight travel for meetings, training, and service coverage)
High level of mechanical/ technical and troubleshooting experience
Packaging experience is a plus
Ability to read and understand technical drawings/troubleshooting charts
Ability to develop accounts
Ability to build strong relationships, work with customers to solve problems, and influence decision-making
Ability to work across teams and navigate complex environment
Goal-focused/deadline-driven/results-oriented; Self-starter and coachable
Strong time management, Detail-oriented, and highly organized
Strong listening, written, and verbal communication skills; Spanish is a plus

219

Field Service Representative Resume Examples & Samples

Be able to deal with customers under adverse conditions
Be able to effectively communicate through reading, writing and personal contact in both company and customer daily activities
Be able to work independently without direct supervision and be able to schedule daily work efficiently
Have mechanical aptitude for the installation, repair and replacement of meters and piping from 1/2" to 2" in diameter
Have a mathematical background in order to comprehend billing procedures, meter readings and analyze consumption
Possess the ability to learn all functions of internal plumbing fixtures and inform customers of how defective plumbing fixtures affect water consumption
Be capable of understanding and following strict safety procedures
Be able to fill out reports, work orders, time sheets
Be physically capable of lifting up to 85 pounds
Have mechanical aptitude for testing, of Cross Connection Control devices ¾” through 10"
Have mechanical aptitude for testing, of meters 5/8" through 10" (mathematical equations are used)
Highly recommend candidate be a Licensed Journeyman
Ability to operate hand held equipment and computers
Be available to work overtime when required
Perform all other tasks or special functions as directed by supervisor

220

Field Service Representative Resume Examples & Samples

Monitor and maintain customer(s) monitoring sites as assigned
Maintain site appearance; perform necessary weed control, report vandalism or damage to sites
Follow company procedures, safety policies, SOP’s and checklists
Installation, activation, maintenance and troubleshooting of air and water quality monitoring instruments and data collection/telemetry
Calibration, validation and certification testing to ensure installation or maintenance work is complete and meets client’s objectives
System wiring and testing for client acceptance using proprietary manufacturer’s software for monitoring instruments and data collection platforms
Assist with site construction and equipment installation
Documenting field activities and writing service reports for customers
Unrelated tasks may be assigned during low utilization periods or downtime
Although not a primary requirement, and aptitude and willingness to assist with site field construction
Willing and able to work overtime as required for unscheduled or emergency site repairs
Excellent customer facing skills and ability to communicate effectively through email and telephone
B.S. Degree in Electronics, Systems Engineering or other technical discipline preferred along with 3 years of experience working as a field technician. Candidates with an A.S. or Vocational Certificate in Electronics or other technical discipline and a minimum of 5 years of relevant field experience will be considered
Ability to pass background checks during hiring and as required by our clients
Must have and keep a clean driving record
Proven ability to work in demanding conditions (outdoors, near water, in harsh weather and in remote environments)
Willingness to travel outside of local area with occasional overnight travel required

221

Field Service Representative Resume Examples & Samples

Installation, maintenance, troubleshooting and repair for CVRJ systems
Logistics support to include shipping, receiving and material handling requirements
Accurate and timely input to the ProVM database reflecting all installation, maintenance, troubleshoot and repair actions
Control and tracking of all system and spare inventories as assigned to the work area
Customer satisfaction for services provided
Effective communication to CREW leadership personnel
Compliance to program SOPs and guidelines for all FSRs on site
HS Diploma (or Military equivalent) four years general experience required
Communications technician background (Civilian or Military) desired
Practical experience in repairing state of the art telecommunications systems
Former member of the US military operating as a communications technician preferred

222

Field Service Representative Resume Examples & Samples

The candidate must be fluent in written and spoken English and Spanish
The candidate must have experience working in an airline Engineer, airline Maintenance, and/or airline Operational environment
The candidate must possess PC computer proficiency along with common related office software applications (ie. Outlook, Word, Excel, Powerpoint)
The candidate must exhibit a high degree of honesty and integrity at all times
The candidate should be an experienced communicator, able to work under pressure, and be comfortable working all aspects of airline customer support; i.e. handling technical problems/resolution, coordinating on-site visits and meetings, supporting sales activities, etc
The candidate should have a thorough understanding and application of airplane engineering design, or airplane maintenance principles/theories/concepts of commercial airplanes, along with general knowledge of other aviation-related disciplines
The candidate should be flexible and adjust to varying situations, and seek innovative solutions through creative, practical problem solving
The candidate should be a team player and be comfortable working together with airline customers, suppliers, home organizations, and other Field Service offices
The candidate should act as a customer advocate, maintain a positive attitude in crisis situations, and work independently with minimal direction
Bachelor’s Degree (or higher) in Engineering and/or Technology, or, Licensed as an Airframe & Powerplant technician (A&P or equivalent)
A minimum of four years relevant experience within the airline industry
Fluency in written and spoken English and Spanish

223

Field Service Representative Resume Examples & Samples

Supporting operational personnel and sales while building strong, long-term relationships
Administer compression tests, air content, unit weight, and yield so that the product meets or exceeds established standards
Recognize sales related opportunities and collaborate with the sales department to establish new accounts
Assist sales in analyzing new and existing accounts and prioritize efforts on those accounts with the long-term volume and profit potential
May be called upon to perform a variety of special projects and studies such as coordination of special concrete pours including safety evaluations of projects
Valid driver’s license required with clean driving record
Two years customer service experience required
Demonstrates ability to communicate effectively with all departments and customers on the phone and in person
Knowledge of ready-mix concrete, basic specifications and industry best practices
Knowledge of the area
Proficient with Windows based software, PC and other forms of technology
Demonstrates the ability to work independently, without direct supervision
Demonstrates a willingness to work overtime and weekends as needed
Demonstrates strong written and oral communication skills
Ability to multi-task and prioritize workloads in a fast paced environment

224

Field Service Representative Resume Examples & Samples

Services and maintains a full territory working with seasoned Field Service Representatives in the installation, maintenance and repair of Sharp equipment
Resolves at least 85% of service calls with minimal assistance upon completion of training and territory assignment
Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
Resolves most normal customer relations' situations and communicates any unusual customer situations to a higher level
Maintains parts inventory and achieves acceptable levels of inventory control and usages
Completes all required administrative functions in an accurate and timely manner
Cooperates with fellow workers and management to achieve Branch service goals
Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution
Performs other duties as prescribed by the Branch Field Service Manager

225

Field Service Representative Resume Examples & Samples

Perform on-site installation, repair, maintenance, qualification, and validation of LCMS instruments
Analyze complex business problems to be solved with automated systems
Track service calls, manage parts inventories, and complete job tasks using custom management software
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Provide an effective communication link between the customer and the company to ensure that effective service is provided
Conduct user training on the safe operations of the equipment and continually demonstrate laboratory safety and regulatory awareness while performing duties
Bachelors Degree in Chemistry, Sciences or related field preferred
3 years hands-on experience with analytical instrumentation as a user or service engineer is preferred
Hands-on experience with laboratory instrumentation and data acquisition software
Demonstrated communication skills that create effective customer rapport are essential
Ability to prioritize service requests and manage customer expectations, escalating to management where needed
Produce clear and concise service documentation
Must be available to travel on a daily basis up to 50% overnight

226

Field Service Representative Resume Examples & Samples

Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
Provide reception work such as answering telephones, taking messages and greeting visitors
Move boxes, supplies or furniture; replace light bulbs
May be requested to perform document scanning
Prepare outgoing items for shipping
Additional responsibilities that other employees at that site do not perform
May prepare reports in order to measure productivity and prepare billing charges
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing
May lift and/or move up to 50lbs
Mental qualifications include ability to perform all responsibilities efficiently and effectively
High school Diploma or equivalent
5 + years’ experience working in a mailroom or professional office environment
Complete understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered
Able to assist other lower level FSRs as necessary
Thorough knowledge of all shipping procedures
Ability to perform all necessary computer skills required
Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
Limited supervision. No instructions needed on routine work and general instructions given on new lines of work or special assignments
Contacts are frequent with individuals representing other departments and/or outside organizations
Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or that are confidential in nature
Excellent customer service, professional attitude and appearance are a must
Ability to work overtime & meet deadlines
Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically

227

Field Service Representative Resume Examples & Samples

Flexible work schedule
Entry level, no experience required
Basic understanding of general job aspects

228

Field Service Representative Resume Examples & Samples

Reliable transportation is required
Must be able to commute to various client locations throughout the metro Atlanta area
Must have a clean driving record

229

Field Service Representative Resume Examples & Samples

2-5 years’ experience working in a mailroom or professional office environment
Capable of performing the basic job functions under general direction
Some understanding of the more detailed aspects of the job
Basic knowledge of metering, weighting, logging and other shipping procedures
Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction
General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments
Contacts are typically with individuals within own department and occasionally with contacts outside own organization
Contacts involve the exchange of information or data requiring some explanation or interpretation

230

Field Service Representative Resume Examples & Samples

Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
Performs technical evaluations on product changes and on new products, including software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations
In addition to training end users and distributors, serves as a source of technical product knowledge and trains, as required, other service engineers and provides supervision as required in the course of this duty
Assists with customer training, by preparing instruments and supplies as well as giving presentations
Enters various types of data (i.e. service log, invoicing, knowledge retention, etc.) into computer system
Ensures customer satisfaction through excellence in repair and support of customers’ products
Maintains communication with customer to ensure understanding of status, cost, and timing of all aspects of the service event
Provides courteous and knowledgeable response to technical issues, meeting commitments in a timely manner
Serves as a customer advocate and ensures that technical issues are resolved in a timely manner
Manages escalation of unresolved technical issues to Technical Support
Participates in depot repairs via equipment repairs, training, etc. (may be on a rotational basis)
Supports the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation and ISO registration
Assists Accounts Receivable Department in collecting past due invoices
Assists in the development of manuals and technical information
Maintains records of all service events per organizational policy
Promotes and sells various types of extended warranty/PM contracts on equipment, user training, and Service Replacement Orders
Advises sales representatives of potential selling opportunities within accounts
Technical School degree in Refrigeration or equivalent experience, with a focus on Ultra-low refrigeration (-80 C) Cast cade
3 years of related experience
Demonstrated technical proficiency in instrumentation and electronics
Strong verbal and written communication skills. Bilingual a plus not required
Proficient user of Microsoft Word, Excel and Outlook
Up to 10% domestic travel
Ability to work overtime and/or outside regular business hours, and/or on-call work
Regularly lift and/or carry up to 30 pounds; and occasionally lift and/or carry 75+ pounds
Ability to bend, squat, stretch, and reach on a daily basis in a service function
Experience supporting laboratory equipment (may include, but not limited to, centrifuges, incubators, refrigeration, ultra low freezers)
Proficient verbal and written communication skills. Bilingual a plus not required. Demonstrated organizational skills; ability to handle multiple priorities
Strong inter-personal, self-motivational, & negotiating skills

231

Field Service Representative Resume Examples & Samples

Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards
Red Seal Interprovincial Journeyman Electrician and/or post-secondary degree/diploma in Electrical Engineering or Electrical Engineering Technology from an accredited institution
Minimum of three to five (3-5) years of experience evaluating and servicing electrical distribution or control systems
Must be Bilingual – French/English
Relocation is not provided. Candidates must reside within an 80km radius of the Laval facility to be considered for this role
Intermediate/advanced knowledge of Microsoft office applications
Effective time management, prioritization and project management skills
Understanding of the company’s and competitor’s electrical, electronic and mechanical products

232

Field Service Representative Resume Examples & Samples

Minimum of Three to five (3-5)years of experience evaluating and servicing electrical distribution or control systems
Must be bilingual – French & English
Minimum of 5+ years of experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
Minimum of Three to five (3-5)years of experience in performing power quality measurements, troubleshooting, and analysis
Minimum of Three to five (3-5)years of experience in protective relays

233

Field Service Representative Resume Examples & Samples

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc)
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required
Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites
Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements
Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures
Excellent interpersonal and Customer communication skills
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers
Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites
Strong organizational and problem-solving skills
Ability to work flexible hours, sometimes outside “normal business hours” and travel as required
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

234

Field Service Representative Resume Examples & Samples

Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems
Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem
Act as liaison between customer and company; maintain positive relationships with customers
Prepare and submit reports as required
May lead a small team of field service team members, contractors and/or customer personnel through the project stages
Maintain a clean, orderly and safe working environment., Associates - Related Field, Field Service Experience, High School or equivalent - Related Field

235

Field Service Representative Resume Examples & Samples

Facilitate the collection, processing and shipping of urine specimens for testing
Properly complete requisition form
Properly label and prepare specimens for shipment
Demonstrate customer service and compassion when interacting with patients, physicians, and clinic staff
Communicate with, understand, and react effectively to a diverse patient population base
Follow Universal Precautions and all OSHA standards when handling specimens
Strictly adhere to Compliance policies and guidelines
Strictly adhere to HIPAA guidelines
Inform Manager of unusual problems or deviations from established procedures
Maintain neat, clean, orderly patient/work areas at all times
Order processing & office supplies as needed
Verifiable track-record of providing excellent customer service
Reliable with a strong work ethic
Strong computer skills – must be able to work in multiple programs and windows, manage email and reports
Communicate clearly and concisely with accuracy, credibility and confidence

236

Field Service Representative Resume Examples & Samples

Associate's Degree in Electrical, Electronic Technology, Mechanical Engineering or other technical discipline
Minimum of 2 years of plant or maintenance experience, OR at least 2 years of training (college, military, technical / vocational school)
Computer proficiency is required with at least word processing and spreadsheets, and basic data base knowledge
General knowledge of electrical equipment, chemistry and safety
Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Minimum of 2 years of recent relevant experience, preferably in a chem-feed and control field repair environment
Ability to work in multiple environments, indoor / outdoor in variety of industries, including Class 1 div 2 hazard classifications
Self-motivated, ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Instrumentation and Electrical background, 120VAC and low voltage, analog and digital communication, installation and troubleshooting
Mechanical aptitude for installations, mounting equipment, plumbing, conduit, tubing in PVC, SS, some copper
Fundamental computer programming basics, Boolean and comparative logic
Strong technical, mathematical and customer service skills
Cognitive and clear communication skills to efficiently support the service process internally and to end customer
Responsible for complying with all safety, health, environmental policies and procedures relevant to the position
Familiarity of digital communications including MODBUS, OPC, ProfiNet
Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support
Understanding of Water Treatment processes, controls and programming, and chemical applications
Ability to make good business decisions based on risk reward analysis and GE’s business objectives
Ability to manage multiple priorities and coordinate workload effectively

237

F Field Service Representative Resume Examples & Samples

B.A/B.S Degree in engineering or equivalent technical experience
6 to 10 plus years related experience with at least three (3+) years of experience with the F117 or PW2000 engine, its support systems, and use of Technical Order Data (TO Mart)
3+ years experience in MS Office Suite (MS Word, MS PowerPoint, and MS Excel)
Secret clearance and/or ability to obtain a Secret and SAR clearance is required
Familiarity with AFI 21-101, Integrated Maintenance Information System (IMIS), Comprehensive Engine Management & Integrated Maintenance Data Systems (CEMS/ IMDS), and G081 for Heavy’s are all a plus

238

Field Service Representative Resume Examples & Samples

Provides secondary support to Company customer service and the customer with system performance issues
Provides assistance to customers in implementation, operation, training, and problem resolution
Responds to all customer inquiries in a timely manner and follows through to a successful resolution
Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out
Completes detailed trip reports and documentation of customer-related activities into Customer Relationship Management (CRM), and prompt filing of expense reports
Provides management reports that identify problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training, and engineering
Travels when appropriate both domestically and internationally
Creates effective customer relationships through appropriate on-site and off-site entertainment Performs Commissioning of Company field equipment
Resolves system performance issues while at the customer site or via telephone Develops, maintains, and enhances safety procedures in conjunction with management
Thorough knowledge of software operating systems, networking, and applications including SQL databases
Must have excellent computer skills including the ability to utilize Excel, Word, Outlook, and CRM systems
Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Company solution at multiple customer locations
Individual must be willing and able to travel 75-80% of their work schedule
Business travel requires a personal credit card with a limit sufficient to cover Company's standard two week reimbursement cycle

239

Field Service Representative Resume Examples & Samples

2+ years of experience in Financial related role (invoicing, A/R, A/P, Payroll, credit re-bills, unbilled collection)
Bachelor degree in Business with a strong focus in finance, preferred
Strong understanding of the financial related role with a company
Proficiency in Microsoft Office and related programs

240

Field Service Representative Resume Examples & Samples

Proficiency with Microsoft Office software preferred. Strong Excel skills will be required to complete job reports and paperwork. Some experience with Access preferred
An aptitude for learning new software systems preferred. Incumbents will be required to learn the proprietary STMU (Spectral Tracer Monitoring Unit) software
Ability to read, analyze and interpret instructional and technical materials relating to procedures and safety; and applicable government regulations
Ability to write applicable reports and correspondence clearly
Ability to effectively present information in one-on-one and small group situations to clients and other third parties present on work sites
Basic math skills required including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to solve practical problems and deal with a variety of concrete variables in situations where no supervision and/or limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats

241

Field Service Representative Resume Examples & Samples

Shall be responsible for any material and equipment assigned to him
Shall be responsible for complying with all procedures, on a daily basis, when
Performing operations involving the use of material and equipment
Shall be responsible for compilation and submission of all job reports, field service tickets and related job packet data
Shall be responsible for maintaining all service equipment and rental tools
Shall be responsible for maintaining his company vehicle that is assigned to him
Shall be responsible for complying with all HSE policies, procedures, generally accepted procedures and government regulations
Must be willing to work weekends and statutory holidays
Field Supervisory position providing customers with unsupervised field service and technical product support relating specifically to one of the following
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to other employees of the organization
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instruction
Ability to deal with problems involving a few concrete variables in standardized situations

242

Field Service Representative Resume Examples & Samples

Function as a Boeing Field Service Representative (FSR) primarily supporting Boeing commercial airplanes at customer facility
Provide airlines with technical support and maintain company presence at customer locations
Coordinate the development of advanced troubleshooting procedures to isolate equipment problems not detected by tactical diagnostics/documentation
Initiate corrective action to ensure customer satisfaction with company products and services
Understand customer expectations and assists the customer in interpreting technical documents
Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds
Provide specialized on-the-job training to customers
Document field activities and provide technical & operational product data to Boeing organizations
Perform Boeing business activities and maintain the administrative functions of a field office
Support local and Company safety processes/procedures

243

Field Service Representative Resume Examples & Samples

Assist in the installation phase of devices from delivery to RFT
Undertake scheduled and unscheduled maintenance of devices up until RFT
Represent TRU at Customer’s sites post-delivery of simulation devices
Asist Customer to develop their own Simulator maintenance operations including development of maintenance schedules and processes
Act as the link between TRU and Customer to ensure correction of defects including the testing of fixes in conjunction with Customer’s representatives
Provide training to Customer’s maintenance personnel and operational personnel in the form of classroom and OJT
Undertake remote support of Customers by investigating reported issues and working with appropriate SMEs to provide corrections
Develop training materials
Demonstrable capability to fault find and correct faults on a Full Flight Simulator
Previous participation in Simulator maintenance operations
Presence to be able to represent TRU
Ability to deliver formal and on-the-job training
Successful candidate shall be able to work within the EEC/EEA for periods exceeding one year
Previous experience with TRU devices an advantage

244

IT Field Service Representative Resume Examples & Samples

Managing PC loaner program
Managing the PC refresh for the office
A+ certification preferred, or ability to complete within 6 months
Certifications in Dell and HP preferred
A/V troubleshooting/support experience preferred
Ability to occasionally lift, move, and/or carry up to 50 pounds, and occasionally move up to 100 pounds with assistance

245

Field Service Representative Resume Examples & Samples

Must hold a US Passport, or be able to obtain a US Passport , and be able to travel worldwide
Experience in hydraulics and mechanics is preferred. Experience in road and bridge construction is preferred but not required
Motivational and communications skills as well as ability to interact in a training capacity
Training on and off site in the use of Terex/Bidwell concrete paving equipment
Answering service and parts questions to the customer for training and repairs of equipment thru phone interaction and in the field
Knowledge of construction equipment industry and products
Ability to organize accounting, business and operational statistical information
Analytical ability and the ability to understand parts marketing, advertising, sales, inventory and administration needs and develop reporting of such activities
Ability to use PC with Windows based software. (Excel, Word, PowerPoint, Access) and TRB business system
Requires the ability to perform the various aspects of the job, including the ability to present information to large or small groups, communicate to customers and team members in writing and verbally; and to perform math and statistical calculations such as counts, averages totals, and time
Requires the ability to establish and maintain customer relationships
Requires the ability to read technical documentation and visual schematics describing equipment. Requires the ability to ask questions that aid in diagnosing equipment problems
Requires the ability to document proceedings of conversations. Requires the ability to use a personal computer keyboard, or the equivalent

246

Field Service Representative Resume Examples & Samples

Provide responsive and courteous regional customer service and technical support
Arrange all repairs and prioritize service schedule according to customer demands
Make recommendations on product improvements and modifications
Conduct on-site training on truck operation & maintenance when applicable
Complete necessary service documentation and other reports as required
Minimum 5 years’ experience with diagnosis and repair of front discharge concrete mixers, heavy duty trucks, or heavy duty construction equipment
Valid operator's driver's license Class B CDL
Batch plant knowledge a plus
Must be able to use a computer and be proficient in MS Office (Excel, Word, PowerPoint)

247

Field Service Representative Resume Examples & Samples

Responsible for the training and development of service technicians who perform the repair/retrofit/ replacement/ maintenance/start-up/in warranty service/general service of customer’s HVAC equipment & systems in order to build strong, effective and high performing teams
FSR should execute hand-on & on-site trainings for Distributors engineers and technicians
Develop training plan for Distributors service technicians based on results of assessment
Works to a current and evolving action plan designed to identify & meet the training needs of Distributors technicians to meet Trane and Distributors HVAC solution requirements
Develop multiple relationships with key associates in the Trane manufacturing, training, technical service & sales groups
Provide knowledge & consultation in the form of developing HVAC system related solutions for technical problems to associates, customers & partners as required
Ensures DISTRIBUTORS are equipped in tools & specialist equipment necessary to provide right quality of HVAC services & meet all legislative requirements & makes recommendations for tool & specialist equipment purchases to DISTRIBUTOR service manager
Function as lead technical as on site troubleshooter when Distributors technicians are unable to solve specific problems – liaises with manufacturing on technical & quality issues
FSR should have experience, knowledge and skills in order to perform standard service technician activities by him/herself… (maintenance, repairs, advanced services, etc)
Provide customer training & Distributors technician training on site as required
Must act as project manager on site for projects as dictated by business need & be prepared to work as lead technician to close out projects as required
Manages productivity by generating parts reports and optimizing warranty cost
Ten years of experience in technical role in HVAC industry including knowledge of products and services
Five to ten years of experience in technical training role in HVAC industry
FSR should have all necessary certificates to execute these hand-on activities (Green card, Orange card, Electrical license, F gas certification …) or and/or commit to get these all in very short period of time
BSc/MSc in Mechanical Engineering (preferably HVAC) …. BSc/MSc in Electrical Engineering with relevant HVAC/refrigeration experience could be considered
People Management skills
Training & facilitator skills
Strong interpersonal communication skills at all levels
Possess the ability to be flexible and work with changing plans upon notice
Organizational agility
Must be able to operate a computer & demonstrate use of Microsoft software tools such as Windows, Word, Excel, Power point, Access etc
Must be able to communicate effectively & concisely by telephone & email & by letter with customers, suppliers and associates

248

Field Service Representative Resume Examples & Samples

Five years or more experience with one or more BHTI products
Two years or more experience in a directly related field
A&P License and/or FCC General Radio Telephone License or military training equivalent preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint), and Microsoft Outlook

249

Field Service Representative Resume Examples & Samples

BS Degree in Chemistry, Biology, Physics, Life Sciences or equivalent
Excellent communication skills, both written and verbal
Strong people skills acquired from activities such as tutoring or consumer customer interactions is highly desirable
Sufficient planning, problem-solving, and communication skills to function with minimal supervision and to complete multiple technical duties of varying complexity
Hands-on experience with analytical instrumentation (i.e.. AA's Liquid Chromatographs, Mass Spectrometers, UV/VIS Spectrophotometers, Gas Chromatographs, and Data Systems) is strongly desired
Demonstrated technical skill from activities such as electronic projects and electronic/computer troubleshooting skills is highly desirable
Experience with maintenance and troubleshooting of analytical instrumentation is highly desirable

250

Senior Field Service Representative Resume Examples & Samples

Perform Unscheduled Maintenance on all equipment across the entire APC by Schneider Electric Precision Cooling product line
Assist APC by Schneider Electric Service Partners in site visits, evaluating technical and professional performance
Associate degree in HVAC with at least 1year of related experience, or have 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience
EPA Universal Certification required
Thorough understanding of HVAC principles, specifically cooling and basic knowledge of electricity
Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives
Work is usually quite independent of other team members
Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

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