Guest Service Representative Resume Samples

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I Gerhold

Imani

Gerhold

8687 Chelsey Harbor

Detroit

+1 (555) 758 2461

8687 Chelsey Harbor

Detroit

Phone

p +1 (555) 758 2461

Experience Experience

Chicago, IL

Guest Service Representative

Chicago, IL

Kozey Group

Chicago, IL

Guest Service Representative

Communicates effectively with Guest Services Manager and Greeters
Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
Records resolutions to guest complaints on the “Make it Right” log
Prepares end of shift summaries and communications for management and other shifts
Provides a warm, positive and happy environment for Guests, their children and fellow teammates
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports)
Responsible for representing Simon to customers by providing high quality and efficient service

Houston, TX

Slot Guest Service Representative

Houston, TX

Goldner, Parker and Kerluke

Houston, TX

Slot Guest Service Representative

Provides genuine hospitality and teamwork on an ongoing basis
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Provides new hire Customer Management training when requested
Assists in relocation of guests during sold out nights, and will liaise with management in this matter
Work with the plant managers to resolve guest complaints
Makes reservations in accordance with hotel’s yield management practices
Greets and welcomes guests (upon sight or within 10 feet) while performing outstanding guest relations

present

San Francisco, CA

Franchised Guest Service Representative

San Francisco, CA

Jaskolski, Ullrich and Okuneva

present

San Francisco, CA

Franchised Guest Service Representative

present

Perform tasks and projects as delegated by the Front Office Manager
Maintain a safe work environment for co-workers and a safe hotel for guests
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established
Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
Respond to requests from guests for assistance and information about the local area
Handle safety deposit box requests; including distributing, giving access to and closing procedures

Education Education

Associate’s Degree

California State University, Northridge

Associate’s Degree

Skills Skills

Prior experience working in a major high profile event facility a great
Is knowledgeable about insurance companies, I-Plans, Medical Groups and IPA�s
Calm, efficient, and organized with great attention to detail
Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
Ability to demonstrate professionalism and diplomacy when dealing with the public
Ability to make quick, complex, proactive decisions under pressure with little or no supervision
Positive attitude and good communication skills
Interviews & registers patients in a professional manner
Ability to stand for long periods of time
Makes collection attempt when patient has financial liability

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Guest Service Representative Resume Examples & Samples

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, process requests, changes & cancelations
Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change

Guest Service Representative Resume Examples & Samples

Handling all guest compliments, comments, observations and challenges in a timely and professional manner
Communicating all guest compliments, comments, oberservations and complaints to relevant departments
Process guest charges and payments accurately
Ability to work flexible schedule, including morning, afternoons, nights, holidays and weekends
Must possess a strong team spirit
Operate company owned vehicle to transport guest to and from airport on occasion
Previous hotel experience preferred but not required
Opera experience preferred but not required
Work all shifts, including night audit

Slot Guest Service Representative Resume Examples & Samples

Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash
Balances cash at the end of the shift
Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately
Enrolls slot players into Mlife (minimum sign-ups may be required) using technology as necessary
Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams
Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner
Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security
Educates guests about the different kinds of slot machines on the casino floor, and assists guests in looking for a particular type of slot machine or denomination
Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries
Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/or Security, as needed
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft

Guest Service Representative Resume Examples & Samples

Ensure a delightful, seamless arrival and departure for our guests
Greets guest and processes hotel registration and other transactions
Keeps current on hotel accommodations, services and local attractions
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Driving guests to and from various locations in the immediate area using the hotel shuttle
May require occasional night audit shifts
Records resolutions to guest complaints on the “Problem Resolution” log
Works with other departments as appropriate to arrange for services requested by the guest
Stays current with developments in the hotel by reviewing and updating the communication log
Prepares end of shift summaries and communications for management and other shifts
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
Makes reservations in accordance with hotel’s yield management practices
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
Identifies and records special billing instructions and notifies Accounting
Obtains appropriate approvals and signatures for guest transactions
Follows hotel policy on cash banks
Maintains confidentiality of guest information
Provides genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and works to resolve

Guest Service Representative Resume Examples & Samples

Prior guest services experience required
Prior experience working in a major high profile event facility a great plus
Mandatory attendance at all home Raider Football games (August 9th – Dec 29th +playoffs)
Team player spirit with an exceptional customer service attitude
Must be personable and pro-active in providing assistance to all guests with the highest level of customer service
Excellent communication skills required with thorough understanding of written and spoken English
Ability to demonstrate professionalism and diplomacy when dealing with the public
Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete
Ability to stand for long periods of time
Ability to remain calm and focused in a fast-paced environment and stressful situations
Passion for delivering customer service that exceeds all expectations
Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
Must be able to work in a team environment interacting with multiple departments

Franchised Guest Service Representative Resume Examples & Samples

Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities
Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established
Respond to requests from guests for assistance and information about the local area

Guest Service Representative Resume Examples & Samples

Handling all guest compliments, comments, observations and challenges in a timely manner and effectively achieving full guest satisfaction
Communicating all guest compliments, comments, observations and complaints to relevant departments and ensuring prompt and proper follow up
Processing guest charges and payments accurately
Working with all Front of House colleagues achieving continuous, seamless service
Ability to maintain a positive and professional attitude when handling all situations
Ability to work flexible schedule, including morning, afternoons, nights and weekends
Previous hotel experience preferred -- specifically in a luxury, upper-upscale environment

Guest Service Representative Resume Examples & Samples

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Follow company brand standards
Assist other departments, as necessary
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

Hotel Guest Service Representative Resume Examples & Samples

Raise and maintain Atlantis Guest Service skills to establish four star standards
Increase Hotel revenue through commissionable opportunities
Work in a fast paced, high volume environment
Follow all company policies and procedures
Maintains a polite and professional demeanor at all times

Franchised Guest Service Representative Resume Examples & Samples

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
Quote and be familiar with room and rate availability for current and future dates
Accept reservations, changes and cancellations, as needed
Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage
Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service
Prepare daily reports and block special requests
Keep all support departments informed of necessary information or requests
Handle safety deposit box requests; including distributing, giving access to and closing procedures
Answer phones according to service standards and within 3 rings
Complete key packets and vouchers, and to modify registration cards
Reconcile transactions at the close of the shift and cash out
Have thorough knowledge of hotel facilities, hours of operation and special service codes
Handle hotel emergency procedures and situations with maturity and professionalism
Perform tasks and projects as delegated by the Front Office Manager
The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Maintain a safe work environment for co-workers and a safe hotel for guests

Guest Service Representative Resume Examples & Samples

Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution
Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

Guest Service Representative Resume Examples & Samples

Responsible for representing Simon to customers by providing high quality and efficient service
A high school diploma
Ability to work a flexible schedule on weekends
This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance

Guest Service Representative Resume Examples & Samples

Guest Services Representative will address all inbound channels of guest feedback with phone calls and email being the majority
Outbound communication to guests for resolution in the approved call sequence that represents the “Guest Obsessed” MAPCO guiding principle
Assist internal store team members with loyalty questions and feedback
Maintain guest loyalty accounts by adding points or reissuing rewards as needed
Responding to credit card disputes and handling all research related to ticket retrievals requests and chargeback notifications
Assist team members with TEAM MAPCO Reward$ card
Document all communication notes to maintain record of complaint for reporting purposes

Guest Service Representative Resume Examples & Samples

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures

Guest Service Representative Resume Examples & Samples

Provide information to guests in response to inquiries about products and services
Process and resolve guest complaints
Troubleshoot product issues
Work with the plant managers to resolve guest complaints
Correspond with guests via telephone, mail, or email in response to product issues and complaints
Maintain updated records of warranty claims
Track complaint data using Microsoft Excel
Help to keep the in-house door program updated
Correspond with the Menards stores on the current status of any guest complaints
Additional duties as assigned by the Guest Services Team Lead

Guest Service Representative Resume Examples & Samples

EEO Minorities/Females/Disabled/Veterans
Drug Free Workplace
We perform background checks prior to hire. Learn more about your rights under the San Francisco Fair Chance Ordinance: http://sfgsa.org/modules/showdocument.aspx?documentid=11600

Guest Service Representative Resume Examples & Samples

Provide a favorable first impression and friendly welcome to all guests
Overcome objections effectively
Provide excellent guest service to each caller, always striving for first call resolution
Follow Aramark & 3M SOP's
Process all visitor badge requests, changes and cancellations according client requests
Utilize approved telephone etiquette procedures while maintain a positive and professional demeanor at all times
Resourceful in gaining answers to guest questions as efficiently as possible
Know and comply with all company policies and procedures regarding safety, security, emergencies and concerns
High school diploma or GED equivalent (some college preferred) with 2 or more years in customer service, hospitality, sales or call center experience is required
Effective verbal communication and listening skills
Customer focused sales skills
Strong computer skills, proficient in Microsoft Outlook and Internet browser, hotel systems experience a plus
Excellent organizational, problem solving, complaint resolution and negotiation skills
Self motivated and quick to learn
Ability to work in fast-paced, busy contact center environment
Flexible scheduling required

Guest Service Representative Resume Examples & Samples

Demonstrates working knowledge of computer and scanning systems 2.Is able to interview patients in all areas and effectively gather patients information for a complete and accurate registration
Possesses accurate typing skills
Is knowledgeable about insurance companies, I-Plans, Medical Groups and IPA�s
Is able to explain Registration forms that is comprehensible for the patients
Demonstrates organization skills and pays attention to detail
Interviews & registers patients in a professional manner
Accurately enters information and completes the registration process
Is careful in the selection/creation of existing MRN numbers to not create duplicates
Completes registration process in a timely manner
Obtains all required signatures and distributes them appropriately
Records pertinent data on department specific sign in logs with accuracy
Accurately scans Admitting documents and patient signature forms into the scanning systems; indexes documents correctly into the proper document types
Collects monies and issues receipts for payment with 100% accuracy
Makes collection attempt when patient has financial liability
Demonstrates excellent customer services skills
Properly and courteously answers inquiries by telephone
Responds to inquiries in an informative way while adhering to hospital policy
Verifies insurance eligibility on every patients
Documents within every patients account; eligibility verification, collection efforts and all other pertinent information
Performs other duties as assigned or required

Guest Service Representative Resume Examples & Samples

Minimum of 3-5 years experience in the customer service field
Ability to communicate effectively and diplomatically
Ability to successfully function in a fast paced, service oriented environment
Problem solving, group dynamics, and strong organizational skills
Experience in understanding and usage of computers, including the Microsoft Office Suite, as well as the ability to learn applications relevant to the position

Franchised Guest Service Representative Resume Examples & Samples

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned
Adhere to Platinum Management Services, LLC. and Brand specific standards
Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
Promote the property through goodwill, courtesy and a positive attitude
Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events
Be proficient in all front desk and guest service operations
Anticipate and address guest service needs, assist individuals with disabilities
Handle guest complaints and comments efficiently and courteously
Count cash drawer at beginning and end of each shift
Prepare shift deposit accurately, following standard procedures
Send and receive faxes as needed
Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards
Take each available opportunity to upsell hotel services, facilities and outlets
Enter wakeup calls accurately and immediately
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Report loss prevention/security of any guest reports or theft to management
Report and record accidents, injuries and unsafe work conditions to management
Coordinate with housekeeping department on room statuses frequently during the day
Coordinate with maintenance department on any guest reported or observed problems
Stock, the pantry/suite/gift shop
Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards
Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential
Excellent verbal and communication skills required
Ability to attend and complete job and Brand training
Self-starter with effective leadership skills
Proficient with current technologies and software inclusive of business applications
Work a flexible schedule
Be organized and work well in a fast paced team environment
Have an outgoing personality
Maintain professionalism at all times
Stand for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
Previous hospitality experience preferred
High School Diploma required; College Degree is preferred

Guest Service Representative Resume Examples & Samples

Tracks and filters all incoming calls and takes messages
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports)
Provides a warm, positive and happy environment for Guests, their children and fellow teammates
Helps maintain a clean and comfortable environment (monitor facility)
6 months of Customer Service experience required

Guest Service Representative Resume Examples & Samples

Directs phone calls to the appropriate person
Takes accurate messages
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties

Guest Service Representative Resume Examples & Samples

Assists patients and visitors as they enter and leave the building
Identifies, responds to and attempts to resolve potential and actual concerns, problems, complaints and inquiries
Responds to emergencies (e.g. fires, floods, bomb scares, power failures, toxic spills, weather) as outlined in the Emergency Preparedness Plan
Monitors assigned entranceway and responds to inquiries for advice or assistance
Provides concierge services to patents and guests
High school or G.E.D. or equivalent experience
Associates degree or higher preferred
Bilingual Spanish/English required

Guest Service Representative Resume Examples & Samples

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Ability to occasionally lift, carry, push or pull up to 50 pounds
Long hours sometimes required
Ability to read, count, and write to accurately complete documentation
Ability to communicate with employees and guests

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