Account Service Representative Resume Samples

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A Cummerata

Albertha

Cummerata

3790 Mann Circles

Boston

+1 (555) 661 4499

3790 Mann Circles

Boston

Phone

p +1 (555) 661 4499

Experience Experience

Houston, TX

Account Service Representative

Houston, TX

DuBuque Inc

Houston, TX

Account Service Representative

Depending on position, may be sitting or standing 90% of the day
Processing of ATP budgets and Upgrade banks, processing and reporting on Waiver & Favor accounts
Analyzing and preparing plans to meet the company objectives and address the client’s marketing goals
Develop a working relationship with comm opps guaranteeing a timely and precise order process
Provide analytic support to the Pricing and Planning department
Manage implementation of performance marketing campaigns with brokerage leadership, monitor delivery of weekly reporting to national sales director
Provide revenue projections of DR inventory to the VP of Ad Sales and Director of Pricing and planning

Chicago, IL

Regional Account Service Representative

Chicago, IL

Kuhlman, Cole and Leuschke

Chicago, IL

Regional Account Service Representative

Provide excellent customer service and cultivate close working relationships with related sales representative
Create return authorizations, resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group
Respond to customer’s inquiries by e-mail in the time frames established
Monitor and maintain established standards for order fulfillment activities
Communicate and interact with other departments as necessary to provide excellent customer service
Continuing education and training to increase knowledge and take on more advanced responsibilities
Learn and maintain up to date knowledge of product sourcing to ensure on time delivery and order fulfillment percentages standards are met or exceeded

present

New York, NY

Account Service Representative Various Shifts

New York, NY

Runte-Bins

present

New York, NY

Account Service Representative Various Shifts

present

Process work volumes as measured through established Performance Benchmarks
Provide consistent service within SLA/ KPI /Benchmarks established for each department
24/7 working environment. (Depending on Centre)
Working in a unique high security premises
Employee communication and behaviours support the Client First focus, while demonstrating diversity and ongoing support for team members
Exercises due diligence in following operational risk policies, procedures, standards and guidelines
Employees understand and accept change as it relates to their role and commitment to client fulfillment

Education Education

Bachelor’s Degree in Quality

Liberty University

Bachelor’s Degree in Quality

Skills Skills

Attention to detail and the ability to produce consistent and accurate reports and analyses
Ability to handle multiple tasks without losing the necessary attention to detail
Strong ability to partner with cross functional teams in a matrixes environment
Knowledge of advertising rating and demographic calculations, and internet metrics and research services such as Comscore and Netratings
Business Enterprise Knowledge
Project Management Knowledge
Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)
Possess a strong competitive desire to sell
Provide timely and informative responses to customer and field sales inquiries in a professional manner
Willingness and ability to lift up to 40 lbs. and work in a standing or sitting position 90% of the time, which may vary from shift to shift

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Account Service Representative Resume Examples & Samples

Work in a fast paced production environment in a highly-secured area, preparing cash parcels for dispatch and receipt
Understand and accept change as it relates to their role and commitment to client fulfillment
Ensures all authorities are adhered to, reviewed and understood
Takes personal accountability for high achievement; actively participates in coaching opportunities, and learning opportunities to improve their individual and team contribution

Account Service Representative Resume Examples & Samples

Identify, pitch, and close new Video ad sales business within West Coast territory
Steward campaigns from pre-sale through post sale, including optimizations, wraps up decks, sizzles and renewals
Support West Coast Director and Account Executives in all aspects of sales process within territory
Prepare pitch materials and present to new sales opportunities to West Coast sales team
Maintain excellent client service and administrative aspects of account management for all West Coast accounts
Must successfully interface with other Ad Sales divisions and Discovery departments including On-air Advertising Sales, Research, Sales Planning, Commercial Operations, Marketing, etc

Account Service Representative Resume Examples & Samples

Resolve order and shipment issues and inquiries with external & internal sources
Generate transportation documentation and information for processing outbound shipments, shipment history, freight payment and claims
Lead and support tasks related to conducting research and analysis of outbound shipments, shipment history, freight payment and claims activities
Maintain transportation data files to ensure accurate processing of customer orders through the transportation system
Determine appropriate transportation routing needs
Serve as point of contact in interfacing with sales representatives and customers using established sales policies and practices to answer inquiries and resolve issues
Serve as point of contact for key stakeholders within the organization
Research and approve freight bill invoices submitted by carriers and brokers
Monitor Electronic Data Interchange (EDI) reports and systems
Manage pended or failed orders and shipments not manifested by the transportation system
Process manual bills of lading for non-product shipments
Expedite shipments with carriers, and validate & research shipment status inquiries
Support activities to ensure routing instructions, customer preference files and accessorial charges are up to date
Monitor inbound carrier's trailer pool ensuring an adequate level of trailers are maintained for outbound shipments
Track, update, revise, generate and distribute various transportation reports, logs, and data
Perform trailer finish and release functions involving printing, auditing, and distributing required shipping documents
Maintain desk and department logs & files
Answer office phones and take messages as needed
Sort and distribute daily mail and reports
Ensure accurate and timely assignment of shipments as required
Process refused, recalled, and reconsigned shipments per procedures providing proper authorizations and notifications to all key stakeholders
Research, analyze and provide feedback & recommendations for various types of claims for inbound & outbound shipments
File and distribute claims with appropriate parties and provide POS and small package tracers as necessary
Maintain detention logs to track and report aged carrier equipment for detention charges
Maintain housekeeping standards of the facility
Adhere to all company policies, procedures and safety rules
Perform other departmental job functions as needed to accommodate changing workload requirements
High School diploma of GED
Minimum 1 year of transportation (supply chain logistics) or accounting experience
Basic math skills with good number correlation abilities
Intermediate computer skills to include proficiency with the Microsoft Office Suite
Ability to move throughout the facility to deliver forms and paperwork to various departments
Ability to move cartons weighing approximately 40 lbs
Ability to access and utilize various proprietary and standard desktop computer applications
Ability to operate standard office equipment
Strong interpersonal skills with the ability to develop effective partnerships with internal and external stakeholders
Good time management skills with the ability to manage priorities and projects
Excellent telephone communication skills using professional etiquette
High degree of professionalism in maintaining confidentiality involving business transactions
Ability to complete assignments within required time frames that meet accuracy standards

Account Service Representative Resume Examples & Samples

Experience working in a position where it was required to handle and count cash
Available to work various shifts between the hours of 7:30am - 3:30pm Monday to Friday and on Sundays 8am - 4pm
Willingness and ability to lift up to 40 lbs. and work in a standing or sitting position 90% of the time, which may vary from shift to shift
Client First Focus
Works on specific Bank applications:(i.e. Compass, HSCP, etc)
Efficient and accurate data entry abilities
Completes fulfillment activities per established policies/procedures/guidelines and benchmarks

Account Service Representative Various Shifts Resume Examples & Samples

Understand basic products and processes. Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager
Process work volumes as measured through established Performance Benchmarks
Provide consistent service within SLA/ KPI /Benchmarks established for each department

Regional Account Service Representative Resume Examples & Samples

Provide excellent customer service and cultivate a close working relationship with a designated client group and to provide a service experience that is memorable and positive to that designated group
Provide excellent customer service and cultivate close working relationships with related sales representative
Accept, process, and track customer orders through EDI and non-EDI systems
Respond to customer’s inquiries by e-mail in the time frames established
Maintain accounts to ensure accurate delivery and product distribution
Learn and maintain up to date knowledge of product sourcing to ensure on time delivery and order fulfillment percentages standards are met or exceeded
Communicate and interact with other departments as necessary to provide excellent customer service
Monitor and maintain established standards for order fulfillment activities
Create and occasionally present weekly reports tracking the status of clients and reporting on the level of achievement related to the performance standards established
Continuing education and training to increase knowledge and take on more advanced responsibilities
Create return authorizations, resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group
Develop an extensive knowledge of Crocs’ products, product availability, and marketing promotions. Identify opportunities to utilize this knowledge to increase sales
Function as a self-motivated team player in a fast paced multi-task environment
May be required to perform additional duties, special projects and responsibilities as assigned by management
Extensive customer service experience – preferably in a business to business environment
Demonstrate excellent written and verbal communication
Ability to perform research, demonstrate sound judgment, and resolve problems
Capability to work independently, and promote a positive team environment
Organizational and time management skills
Working knowledge of

Account Service Representative Resume Examples & Samples

ARRANGE MAKE GOODS FOR PROGRAM CHANGES ON UPFRONT SALES ORDERS
PREPARE AND UPDATE STEWARDSHIPS ON UPFRONT SALES ORDERS
WORK AS A LIAISON BETWEEN CED AND PRIMETIME SALES
MAKE SALES CALLS ON MEDIA DIRECTORS AND MEDIA PLANNERS AT AGENCIES
COORDINATE SALES EFFORTS WITH CBS ACCOUNT EXECUTIVES
GENERATE A REGULAR FLOW OF CLIENT INFORMATION TO VP’S OF MARKETING AND ACCOUNT EXECUTIVES
WORK WITH MARKETING, RESEARCH AND PROMOTION DEPARTMENTS TO DEVELOP TAILORED SALES PRESENTATIONS
WORK WITH SALES ANALYSIS AND DEVELOPMENT TO MAINTAIN ACCURATE LNA AND BAR RECORDS FOR THE FOCUS SYSTEM

Account Service Representative Resume Examples & Samples

ARRANGE MAKE GOODS FOR PROGRAM CHANGES ON UPFRONTSALES ORDERS
PREPARE AND UPDATE STEWARDSHIPS ON UPFRONT SALESORDERS
MAKE SALES CALLS ON MEDIA DIRECTORS AND MEDIA PLANNERSAT AGENCIES
GENERATE A REGULAR FLOW OF CLIENT INFORMATION TO VP’SOF MARKETING AND ACCOUNT EXECUTIVES
WORK WITH MARKETING, RESEARCH AND PROMOTIONDEPARTMENTS TO DEVELOP TAILORED SALES PRESENTATIONS
WORK WITH SALES ANALYSIS AND DEVELOPMENT TO MAINTAINACCURATE LNA AND BAR RECORDS FOR THE FOCUS SYSTEM

Digital Account Service Representative Resume Examples & Samples

Monitor, manage, and work with Ad Operations to optimize live media campaigns and provide overall account management, including working with 3rd party systems to track advertiser delivery
Assist Account Executives to maximize their time in front of existing and prospective clients
Respond to RFPs and develop sales proposals and media plans
Prepare and customize all required sales materials, research, and support information
Participation in advertiser presentations, negotiations, conference calls and social events
Bachelor’s degree is required with 1-2 years experience in digital media buying, planning, and/or sales preferred
Must have excellent computer skills, be proficient in Microsoft Excel, PowerPoint, and possess strong data entry skills

Account Service Representative Resume Examples & Samples

Manage the relationship of the 3rdparty Direct Response vendor. This includes pricing and inventory management
Provide revenue projections of DR inventory to the VP of Ad Sales and Director of Pricing and planning
Partnering with the Ad Operations team to ensure proper, timely delivery of DR campaigns
Provide analytic support to the Pricing and Planning department
Be a back-up to the Account Executives
Be a mentor to the Sales Planners
Opportunity to develop individual client advertiser list
Delivering excellent customer service

Client Account Service Representative Resume Examples & Samples

Takes initiative in evaluating and researching day-to-day issues encountered and evaluates importance and urgency in providing recommendations for resolution
Contacts clients as needed to obtain information in order to provide resolution for client requests
An interest in investments and/or business
The ability to make decisions, establish priorities and concentrate on detailed information
Aptitude for problem solving
Information Seeking - Driven by underlying curiosity and desire to know more about things, people, or issues. May include pressing for exact information; resolution of discrepancies by asking a series of questions

Account Service Representative Various Shifts Resume Examples & Samples

Ensures all authorities are reviewed, understood, and adhered to
Employee takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution
Employee communication and behaviours support the Client First focus, while demonstrating diversity and ongoing support for team members

Account Service Representative Resume Examples & Samples

Demonstrates understanding of basic products and processes
Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager
Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI
Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience
Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment
Exercises due diligence in following operational risk policies, procedures,

Account Service Representative Resume Examples & Samples

Assist Account Executive in sales negotiations, planningand presentations
Direct Sales Planner on strategies to effectively buildupfront and scatter proposals
Provide clients with updated presentations based oncurrent network television status
Research and target advertisers to create strategy to increasebudgets through new business opportunities
Oversee and assist Sales Planners on dailyresponsibilities
Provide excellent customer service both internally andexternally
Providing overall pre and post sales operations support
Assistant in the preparation, execution, and follow up ofRequest for Proposal (RFP)
Work with client services group to develop customized salespresentation
Provide clients with post campaign analysis reports
3-5 yrs media experience preferred

Account Service Representative Resume Examples & Samples

Prepare and develop sales strategies and proposals
Prepare sales presentations for client meetings
Work with research to create customized client opportunities and programming highlights
Work with Branded Integration Group to develop marketing proposals from inception to air
Build and prepare upfront and scatter plans
Collect budget, flighting and competitive spending information from clients
Participate on sales calls with current and prospective clients across sports and entertainment portfolio
Create and update group documents (client overviews, category overviews, etc.)

Account Service Representative Resume Examples & Samples

Bachelor’s degree is required
Must have a minimum of 2-3 years experience in sales marketing, entertainment/media marketing or advertising
A demonstrated ability to manage marketing strategies from inception to completion is necessary
Must have a strong understanding of the network television sales industry
Excellentoral and written communication skills are required, with strong negotiating skills and the ability to build and maintain relationships
Excellent organizational, project coordination and problem solving skills are required with the demonstrated ability to help create attractive, custom sales pieces
Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook is necessary
Knowledge of graphics terminology and software is a plus
A demonstrated ability to multitask and work effectively under daily time constraints in a high pressure environment is essential

Account Service Representative Resume Examples & Samples

Well-organized and time managed
Fostering teamwork between both networks
Ability to handle multiple tasks without losing the necessary attention to detail
Strong written, math and oral communication skills
Knowledge of advertising rating and demographic calculations, and internet metrics and research services such as Comscore and Netratings
Create seamless “workarounds” when the operational process needs tweaking
College degree in Communications, Marketing, Economics or Business Administration with a minimum 4+ years of prior agency/media experience
Broad exposure to Windows-based software, spreadsheets, word processing, PowerPoint etc
Prior negotiation and presentation experience required

Account Service Representative Resume Examples & Samples

Analyzing and preparing plans to meet the company objectives and address the client’s marketing goals
Must possess the ability to learn internal computer planning programs
Develop and maintain strong client relationships
Develop and build client focused presentations
Prepare letters of agreement, post letters and client communications
Work closely with research and marketing on client strategies and developing customized, value add proposals on a client by client basis
Prior cable network experience
Excellent organizational skills are a “must”
Media math skills are required
Technical Skills: Highly proficient computer skills required including excellent working knowledge of Excel, Word, PowerPoint and Keynote

Account Service Representative Resume Examples & Samples

Manage $10+ million direct response list
Negotiate rates, manage and maintain schedules for 20+ Central US and West Coast Direct Response agencies
Prospect new business and entertain clients
Manage all aspects of advertising schedules from proposal to payment
Build media plans and schedule units based on available inventory
Resolve traffic and contract discrepancies
Manage liability and book recap units as needed
Process and analyze post buy analyses
Assist multiple departments including Sales, Research, Traffic and Accounting to provide timely and accurate information for internal and external use
Fill inventory and clear oversells to meet integration deadlines
Build and maintain quality relationships with media agencies
Support SVP while out of office
Prepare client background research as needed
Assist with digital ad sales and integrated marketing initiatives
Administrative tasks such as; expense reports for self and SVP, ordering office supplies, code and process office bills, filing, managing tech issues as necessary and handling any mailings
Ad hoc duties and projects as they arise
Independently-motivated requiring minimal supervision
Proficiency in MOS, particularly Excel
2+ years media sales planning experience

Account Service Representative Resume Examples & Samples

Arrange make goods for program changes on upfront sales orders
Prepare and update stewardships on upfront sales orders
Liaise between the Entertainment division and Primetime Sales
Make sales calls to Media Directors and Media Planners at Agencies
Coordinate sales efforts with CBS’ Account Executives
Generate a regular flow of client information to VP’s of Marketing and Account Executives
Work with marketing, research and promotion departments to develop tailored sales presentations
Two plus years of ad sales planning experience, preferably broadcast or cable
Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
Must have the ability to focus and navigate through the ever changing demands of a fast-paced work environment
Must be extremely organized, detailed and accurate with exceptional foresight
Possess excellent communication (written and verbal) skills

Account Service Representative Resume Examples & Samples

Become an expert with our proprietary CRM that will be used to assist all customers
Handle all inbound inquiries via telephone, email, and chat, as well as makes outbound sales calls to existing customers
Achieve call quality metrics for abandon rate, efficiency, and call answer time
Meet personal metrics for call quality and sales
Assist clients with managing property listings
Provide support between the customer and partner brokers
Provide technical support and assistance with navigating website (i.e. uploading photos, passwords, etc)
Monitor and block or approve suspected spam and solicitation email
Capitalize on opportunities to upgrade or add features to current customers’ listings
Manage email baskets/folders
Associates Degree or combination of education and work experience
Courteous and professional
Sales acumen – consultative selling, needs-based selling
Real estate sales experience, licensing a plus

Account Service Representative Resume Examples & Samples

Build strong relationships with key accounts and field representatives
Be the main point of contact between the company, healthcare professionals and patients
Follow up on various leads via phone or email
Manage local relationships with patients and healthcare teams
Act as first point of contact for the company by answering phones and greeting customers
Assist with local marketing projects and work directly with regional sales team

Account Service Representative Resume Examples & Samples

·Respondto customer questions, resolve issues within scope of responsibility, utilizethe dispute management system to log and distribute service or other relatedissues that are causing payment to be withheld, and cannot be resolved inAccount Services
·Answergeneral billing related questions, resolve billing issues, assist and directcustomer to appropriate area within ADT if issue is not within the scope ofaccount services
·Meetpre-determined departmental standards for productivity and quality measures
·Initiateoutbound calls to correct credit card payment errors, determine appropriateaccount number to post unidentified payments, Update account information,determine if service issues have been addressed
·Participateon internal quality/continuous improvement teams on a rotational basis
·Interfacewith SSO on billing service related issues
·Otherduties as assigned

Account Service Representative Resume Examples & Samples

Bachelor's degree preferred and/or 1-2 years of related experience
Strong written and verbal communication skills required
Effective presentation & influencing skills
Demonstrated project management skills: Planning/organizational/prioritization skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work Capacity to perform under deadline pressure and handle multiple projects simultaneously
Advanced computer skills required such as Microsoft Excel, Word and PowerPoint
Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred

Account Service Representative Resume Examples & Samples

Direct, coordinate, and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance, and dates in order to reduce vendor chargeback's; execute order changes, track product delivery, order fill rates, and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports
Ensure compliance with company policies and processes
2 years experience in Customer Service/Account Services, Distribution, and/or Sales
Must have demonstrated experience in Word, Excel, and sales reporting tools
Able to quickly understand new information and situations
Possess strong organizational skills and ability to prioritize a varied workload
Experience with SAP is preferred
Relocation assistance not available

Account Service Representative Resume Examples & Samples

Able to type at least 35 wpm
Intermediate knowledge of computer applications
Technical Aptitude; problem solving skills

Account Service Representative Resume Examples & Samples

Support AE and Sales Specialist teams to Manage a geographical sales area and travel to the various client sites to maintain and enhance long term client relationships
Have direct accountability for enhancing client satisfaction and loyalty, through optimization of retention results
Lead adhoc projects / initiatives that bring about change and/or improve the business - all in an effort to improve churn while managing costs
Prepare and present PowerPoint presentations to various audiences to influence the loyalty and retention
Partner with cross functional teams to process orders, deliver hardware, porting hardware to clients and conduct hardware training as required
Support Account reviews, billing issue resolutions, device issue resolutions
Partner with Service specialist and AE/Sales Specialist teams to set up service level expectations of new client accounts
Proactively participate in supporting the AE/Sales Specialists in up-selling and raising awareness of various Bell products and services to high share clients
Demonstrated 3- 5 years experience in account management or client relationship management
Possess an insatiable desire to service the client and act as a business consultant or solution provider
Experienced in resolving client issues
Demonstrated ability to be resourceful
Strong ability to partner with cross functional teams in a matrixes environment
Possess a strong competitive desire to sell
Be a positive, organized and motivated individual
Skilled in Excel and Power Point
Communication (Applied)
Desktop Tools
Organization and Time Management
Analytical Thinking and Problem Solving
Project Management Knowledge
Industry and Technical Competencies
Bell Leadership
Business Enterprise Knowledge
Business Process Knowledge
Consulting
Financial Acumen

Account Service Representative Resume Examples & Samples

Respond to customer questions,resolve issues within scope of responsibility, utilize the dispute managementsystem to log and dispute service or other related issues that causing paymentto be withheld, and cannot be resolved in Account Services
Answer general billing relatedquestions, resolve billing issues, assist and direct customer to appropriatearea within ADT if the issue is not within the scope of account services
Meet pre-determined departmentalstandard for productivity & quality measures
Initiate outbound calls to correctcredit card payment errors, determine appropriate account number to postunidentified payments, update account information and determine if serviceissues have been addressed
Participate on internal quality/continuous improvement teams on a rotational basis
Interface with SSO on billingservice related issues

Account Service Representative Resume Examples & Samples

Inform advertisers of schedule changes and negotiate make-good packages
Accommodate, to the best of our abilities, client move requests, and special circumstances
Collect budget, fighting and competitive spending information from clients
Prepare and execute quarterly options
Alert advertisers of upcoming option dates, and extract necessary information
Present creative scenarios to reduce budget cuts
Work with assistants to help delegate responsibilities
2-3 years experience in sales marketing, entertainment/media marketing or advertising
Good oral and written communication skills are required
Strong negotiating skills and the ability to build and maintain relationships is necessary
Good quantitative and analytical skills are necessary
Organizational and project coordination skills are needed
Demonstrated problem solving skills required

Account Service Representative Resume Examples & Samples

Arrange stewardship packages for Upfront and Scatter business
Prepare and Update Stewardship reports for the sale and finance department
Coordinate Sales Efforts with CBS Sports Network Account Executives
Provide clients with updated presentations based on current television status
Request research for target advertisers to create strategy to increase budgets though new business opportunities
Track and monitor joint sales revenue
Assist Sales Planners on daily responsibilities
Provide excellent customer service both internally and externally
Manage and Maximize revenue through our direct response vendor
Highly skilled in PowerPoint development (able to build slides and story line)
Fluent in Excel and analyzing data
Strong organization skill and detail oriented
Media Planning experience
Media Math proficiency
Interest in sales and branding

Account Service Representative Resume Examples & Samples

Provide PNR-related, pre-travel and post-travel assistance to key Corporate and Agency customers, received directly from the corporate or agency
Offer innovative/creative solutions that create win/win situations for both the customer and United
Tasks include but are not limited to fare related inquiries, waiver & favor requests, issue group deposit, debit memo or refund escalations and customer relations escalations
Coordinate with other United divisions (i.e. call center, airport, refund, customer care, pricing, etc) to mediate and resolve customer issues within timely manner
Provide timely and informative responses to customer and field sales inquiries in a professional manner
Successfully track and report at a rate of 100% waivers/favors/traveler services and provide monthly reporting on accounts’ use of waivers/favors, service fund usages and SME etc
Additional services include backroom ticketing fulfillment, supporting to Inside Sales Representative, the oversight of group reservation handling and joint sales call/training to TMC/travel agency
At least 3 or more years Airline Reservation/Ticketing or Ticketing Agency experience required
Proficient in Reservations, Ticketing and GDS/CRS system
Strong team player skills required
Strong communication and problem solving skills with the ability to develop new and better approaches to challenges
Fluent oral and written communication skills in both English and Mandarian

Account Service Representative Resume Examples & Samples

Provide PNR-related, pre-travel and post-travel assistance to key Corporate and Agency customers, received directly from the corporation or agency or escalated from Reservations, and offer innovative/creative solutions that create win/win situations for both the customer and United. Tasks include but are not limited to fare related inquiries, upgrade requests, waiver & favor requests, debit memo or refund escalations, customer relations escalations
Coordinate with other United divisions (i.e. baggage, reservations, airport, customer relations, pricing, etc) to mediate and resolve customer issues within timely manner. Provide timely and informative responses to customer and field sales inquiries in a professional manner
Successfully track and report at a rate of 100% waivers/favors/traveler services and provide monthly reporting on accounts’ use of waivers/favors, budget call volume, upgrade usage, etc
Processing of ATP budgets and Upgrade banks, processing and reporting on Waiver & Favor accounts
Additional services include backroom ticketing fulfillment, refunds, customer problem resolution, daily email correspondence with TMCs and corporate customers
You will also support the Shanghai call centre operations by responding to queries relating to United Sales and Services including technical Fastres/Shares inquiries, web support, Company’s procedures/policies and the oversight of Group Reservation handling
Bachelor’s degree or at least 3 years equivalent work experience
Strong team player skills
Strong communication, presentation and relationship building skills
Strong problem solving skills with the ability to develop new and better approaches to challenges
Proficient in Reservations, Ticketing, Mileage Plus service work
Sales and Reservation technology (MS Office, Sales Insight, CRS)
Fluent oral and written communication skills in both English &
At least 3 or more years airline experience in the area of sales, marketing or revenue management to/from Asia and North America point of sale
Able to live and work in Guangzhou without sponsorship

Account Service Representative Resume Examples & Samples

Partner with VP, General Manager and Account Executives on all facets of client relations including proposal completion, media plans, customer service, and revenue objectives
Manage and complete RFP’s in a timely manner
Regular internal follow-up on proposals
Select OUTFRONT Media assets to amplify clients’ campaigns, products and brand stories
Provide outstanding customer service through product knowledge, industry news and market expertise
Master inventory knowledge of the New York DMA
Showcase New York inventory and aspects of various New York locals. Participate in market rides
Develop and foster Account Executive relationships to drive new business, renewals, and up-sells to the client
Resolve client inquires by involving appropriate resources
Prepare PowerPoint presentations and analyzes to supplement media plans and proposals
Prepare periodic market and sales reports
Establish strong working relationships Account Executives, sales team and clients
Work collaboratively with multiple departments (e.g., account, charting, creative and research teams) to achieve objectives and optimize revenue through strategic and creative means
Continually strive for improvement on the sales and operations processes
Bachelor’s Degree preferred. Course of study in Marketing, Digital Marketing, Communications or similar a plus
Active driver’s license a must
Proficient with Microsoft PowerPoint, Word and Excel
Strong analytic capabilities
Self-motivated with 2-4 years of related work experience
Goal-oriented with excellent oral and written communication skills
Detail oriented and enthusiastic about the media and OOH industries
Knowledge of OOH advertising or previous experience in the advertising industry a plus
Self-starter eager to work in a high pressure, fast-paced environment and enjoys challenges

Intermediate Account Service Representative Resume Examples & Samples

Support assigned book of business for complex accounts in a customer-focused, effective and efficient manner
Responsible and accountable for the day-to-day service relationship with the employer and broker-consultant
Serves as a liaison between external customers and internal work teams and operational processes
Responds to customer concerns and issues, identifies root cause and serves as a liaison with Blue Shield for client needs. Organizes and follows up with internal functional areas to ensure resolution of claims and service problems
Working with the Account Manager, coordinates open enrollment events, administration meetings and health fairs
Working with the Account Manager, conduct administrative meetings with external customers, documenting meeting discussion and outcomes and tracking next steps
Makes service calls and follows up with groups, brokers or agents as appropriate
Develops special handling procedures for groups or accounts with unique service requirements
Externally facing position that develops and maintains deep and long lasting relationships with the employer groups
Proactively promotes Blue Shield programs to employers in order to strengthen relationship and contribute to high retention including but not limited to website training, disease management programs, etc
Supports Account Manager in driving in group growth and new sales opportunities
Trains clients on specific billing, claims and service processes and procedures

Senior Account Service Representative Resume Examples & Samples

Provide premium customer service through professional, timely, and accurate communication. Answer in-coming emails and calls from retailers, sales representatives, and internal partners; drive these relationships through constant communication maintaining a proactive approach
Drive resolution of account issues through problem solving, escalation, and collaboration with internal and external stakeholders. Ensure proactive relationship management by regular contact and follow up on supply chain challenges
Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution
Learn and maintain a thorough working knowledge of Nike products, policies, procedures, order processing systems, and applicable programs by attending and providing product presentations, reading appropriate literature, keeping current on product updates, and daily contact with accounts, sales representatives, and various NIKE departments
Participate in, and potentially lead, projects related to specific account bases and provide process improvements that have the greatest impact on business
2 years’ experience in Customer Service/Account Services, Distribution, and/or Sales
Excellent oral and written communication skills. Strong ability to communicate with people on different levels inside and outside of the organization
PC and Windows based software working knowledge required
Can build rapport and business partnerships
Ability to adapt to and embrace change
Demonstrated initiative and ability to work independently
Capable of making sound business decisions
Problem solving/resolution oriented skills

Account Service Representative Resume Examples & Samples

Working with research to create customized client opportunities and programming highlights
Work with the Branded Integration team to develop marketing proposals from inception to air
Build and prepare upfront and scatter plans for FNG’s portfolio of networks
Go on sales calls with current and prospective clients across sports and entertainment portfolio
Creating and updating group documents (client overviews, category overviews, etc.)
A minimum of 2-3 years experience in sales marketing, entertainment/media marketing or advertising is required
Excellent oral and written communication skills are required, as are strong negotiating skills and the ability to build and maintain relationships both internally and externally
Must have good organizational and project coordination skills, with the ability to help create attractive, custom sales pieces
Should have demonstrated problem solving skills
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook is necessary

Account Service Representative Resume Examples & Samples

Manage open items lists, project plans and account management plans as directed by the director of account management and/or national sales director
Manage employer solution clients ensuring data is shared and delivered in the appropriate manner and necessary timeframes
Provide trouble shooting when needed with client process issues
Prepare updates for internal and external use on progress
If needed to complete work item, interact with various areas of the company responsible for deliverables and manage work completion against expectations and committed timeframes
Prepare weekly, monthly and quarterly reports for clients allowing time for the directors to complete management summary
Identify work at risk of meeting committed deadlines and work with VP’s/directors on needed action plans to get back on track
Monitor operational reports against SLA’s, performance guarantees and contract requirements identifying concerns and work with director on action plans to put back on track
Assist in preparing client reports, presentations, and correspondence
Work with finance in preparation of monthly client billings
Serve as point of contact for clients when director is unavailable or out of office
Manage implementation of performance marketing campaigns with brokerage leadership, monitor delivery of weekly reporting to national sales director
Knowledge of Medicare, health insurance and call centers operations
Experience in a client service role

Major Account Service Representative Resume Examples & Samples

Proven record of punctual work attendance
Basic Math reasoning skills
Excellent driving record
Proficiency with English [Spoken and Written] (U.S – Canada, exclusive of Québec)
Lifting Ability: up to 100 pounds: Push/Pull Ability; up to 300 pounds assisted
Capability to work in a fast paced work environment
Capability to work with people and teams in a collaborative and supportive manner strongly desired
Two years industrial laundry experience or route service experience