Service Representative Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the service representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Bartell

Amanda

Bartell

4944 Halie Mountains

San Francisco

+1 (555) 982 4658

4944 Halie Mountains

San Francisco

Phone

p +1 (555) 982 4658

Experience Experience

San Francisco, CA

Service Representative

San Francisco, CA

Orn, Oberbrunner and Medhurst

San Francisco, CA

Service Representative

Explore and implement new ways to improve customer service, improve metrics and create value for the business partner
Provide input into the continuous improvement of business processes and procedures within the scope of the work team
Effectively identify and resolve problems efficiently while working independently displaying a disciplined work style and strong work ethic
Has ongoing rapport with store managers and client executives and performs scheduled & unscheduled visits with customer management
2) Liaise with the Dealer network to provide support and resolve questions to aid their commercial activities
Provide on-the-job assistance and training to others, as requested
To provide support to line management in achieving company and departmental objectives

Chicago, IL

Provider Service Representative

Chicago, IL

McCullough-Mosciski

Chicago, IL

Provider Service Representative

Provide support to clients via Account Management for issues with the Providers/Pharmacies
Provide support and training on the use of web-based services. Assist providers in the registration process for face-to-face and webinar forums
Returns the signed fully executed contract to new providers in the FFS and TERM networks
Performs precise entry of provider and vendor information to ensure accurate provider rosters and overall data integrity
Assists with network development and handle follow-up activities
Working closely with Provider Contracting and Retail Network Operations
Periodically review state and federal bulletins for provider sanctions; review provider disbarment reports and notify Manager of outcome

present

Houston, TX

Technical Service Representative

Houston, TX

McClure, Haag and Balistreri

present

Houston, TX

Technical Service Representative

present

In conjunction with the Customer, develop and refine work scopes for scheduled work and repairs
Create new product quotes using the Custom Quotes Database for internal customers such as product managers and account managers
TSR's gather competitive information and devises strategies to ensure PPG's success. Develops people, directs activities to improve performance
Provide technical assistance to users for House supported software and hardware
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Perform order management for customers and Kohler Co. business partners
Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues

Education Education

Bachelor’s Degree in Chemistry

University of Southern California

Bachelor’s Degree in Chemistry

Skills Skills

Ability to assess detailed repairs and replacements in a vacant apartment to make it available for a new resident
Good PC proficiency including Microsoft Office (Word, Excel)
Good PC proficiency, including Microsoft Word and Excel
Able to learn quickly
Ability to perform basic work in electrical, plumbing, painting, and carpentry
Good knowledge of departmental unique systems and applications
Good communication skills and a good telephone manner
Solutions oriented with strong attention to detail
Excellent data entry skills Good prioritization skills
Good knowledge of departmental systems and applications

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15 Service Representative resume templates

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Premium Service Representative Resume Examples & Samples

Will provide guests with a welcoming and stress-free experience
Ability to up sell premium seat programs and make suggestions to interested parties
Accountable for achieving first-contact resolution regarding client issues
Other duties and tasks as directed by Supervisor
Previous customer service experience (at least one year), preferably in an entertainment arena environment
Maintain a professional appearance and manor
Pleasant and positive personality
Must be able to work nights, weekends and holidays
Able to stand for long periods of time

Senior Service Representative Resume Examples & Samples

Ability to manage multiple conflicting priorities and consistently meet deadlines/service levels
Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
Understanding of technical troubleshooting concepts and ability to work with technical staff and non-technical customers
Strong interpersonal skills, ability to resolve conflicts
Ability to effectively deal with diverse personalities and backgrounds
Effective telephone and writing skills necessary to interact both internally and externally with senior level professionals
Proven analytical skills. Proven ability to utilize logic and systematic processes to analyze and solve problems
Extensive knowledge of Commercial Card preferred
Proficient with TSYS and Service Station is a plus
Well-developed problem solving skills necessary to research and trouble shoot client issues

Senior Service Representative Resume Examples & Samples

Risk & Control
Business Performance Management
Experience with Excel is a plus
Experience with LoanIQ is a plus

Senior Service Representative Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails
May problem-solve escalated issues from others, as appropriate
2 years of Operational Banking experience

Senior Service Representative Resume Examples & Samples

Demonstrate appropriate and professional phone skills
Consistently provide superior customer service
Handle and process business in a detailed, accurate, and timely manner
Research issues in a clear, concise, and organized manner
Proactively support and contribute to team efforts and daily balancing of control accounts
Completion of daily activities in a manner such that internal controls necessary to successfully pass internal and external audits and regulatory exams remain effective
Bachelor’s degree (majors in Math, Accounting or Finance) is highly desirable, or equivalent work experience
Strong organizational, time management, and multi-tasking skills
Proficient with Microsoft Office applications (Excel, Outlook, etc.)
Knowledge of the different types of fixed income securities

Senior Service Representative Resume Examples & Samples

University degree/college diploma is highly desirable in Accounting, Finance or Math
Ability to multi-task in a fast-paced environment and organizational skills
Must have a strong attention to detail
Good time management skills

Service Representative, Loan Servicing Resume Examples & Samples

1+ years of related work or/and internship experience
Basic knowledge of departmental systems and applications
Good customer service skills

LP Service Representative Resume Examples & Samples

The safety of all store associates and customers is top priority
Promote Loss Prevention Awareness/REAL Prevention to sales staff. Encourage use of the COBC Hotline
Assist store management in ensuring physical security of location
Prevention of losses through teamwork and communication with the staff
Abide by all company policies as well as any other standards communicated by management
Provide a visual presence at the entrance/exit through courteous and professional interaction with customers
Assists in making apprehensions with certified LP Agents when asked for assistance
1-2 year's retail experience preferred. State Certification preferred where applicable

Transaction Service Representative Public Sector Lockbox Resume Examples & Samples

A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, and etc.) Proficiency includes all aspects of that function
Must have consistently proven high quality metrics above standard in the functional areas
Must have strong attention to detail, proficiency with numbers, and solid organization skills
Intermediate Microsoft Office required. TMS and Citrix skill preferred
Ability to perform a full shift of standing and lifting up to 40 lbs. Demonstrated history of working independently while being a respectful team member
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position

Service Representative Resume Examples & Samples

Troubleshoot/ resolve routine problems as per Letter of Authority/ authority levels following policies, standard procedures and processing schedules and deadlines
May function as a problem-solving resource for more junior staff, as appropriate
Escalate non-routine problems to the appropriate level, as per guidelines
Good knowledge of departmental unique systems and applications
Good & accurate keyboarding skills

Senior Service Representative Resume Examples & Samples

Monitor production logs and schedules to ensure key controls are followed and exceptions are
Align individual performance goals to team and organizational goals
Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values
Good knowledge and understanding of the business unit’s key products and services,
Ability to manage workflow
Working knowledge in collateral, BMO’s lending process
Understanding of Personal Products and documentation
Knowledge of the application of Lender Discretion
Solid understanding of all operational processes, supporting applications and policies

Senior Service Representative Technology & Operations Resume Examples & Samples

3 to 5 years of related experience in BackOffice Trade Support
Good knowledge and understanding of Trade Administration processes and controls
Good understanding of the units risk and regulatory requirements
Strong knowledge of Broadridge, Panagon, THB, Fidessa, Raptor, CDS

Service Representative, T&o-grade Resume Examples & Samples

Understanding of risk and regulatory requirements of the role
Basic investigation skills
Good sorting and organizational skills

Service Representative Resume Examples & Samples

Be a quick learner, self-starter and independent, with strong analytical skills
Have knowledge of and experience in Bank products
Ideally have a background in bill tracing, cross-border funds transfer, Bond processing, ABM funds control

Velodrome Service Representative Resume Examples & Samples

Strong communication skills both oral and written
Basic knowledge of Microsoft Office software i.e. Word, Excel, Outlook
Must have 6-12 months experience in customer service function. Retail environment preferred
Knowledge of cycling disciplines preferred

Service Representative Resume Examples & Samples

Proven customer service skills
Flexibility to cross train and to be a team player
Hours of operation Mon-Fri 8:30am to 5:00pm

Senior Employee Service Representative Resume Examples & Samples

Provides expert-level resolution to LOA questions and problems
Resolves complex customer questions related to the leave of absences process or benefits
Liaisons with third party leave of absences vendors to resolve customer questions or problems
Collaborates with appropriate HR representative and Turner Legal to manage sensitive claims
Ensure accurate, timely and consistent service is being provided in accordance with service level agreements
Two (2) or more years of HR shared services experience
Excellent analytical, technical, and communication skills
Ability to work in a matrix/cross functional environment internationally
Bachelor degree or four (4) or more years of equivalent relevant work experience
Demonstrated PC and web literacy and ability to learn new technology and software programs
Ability to type with minimal grammatical and/or mathematical errors
Microsoft Office Suite proficiency

Intermediate Service Representative Resume Examples & Samples

University degree in Finance/Economics or related discipline
High degree of analytical agility
First rate communication/presentation skills
Ability to work to tight deadlines as part of a team
High level of computer literacy and familiarity with standard financial products such as equities, options, futures, bonds, and asset backed
Strong business acumen and the ability to build partnerships with operational associates
Ability to act independently
Experience with Bloomberg, Reuters and other data vendors will be a plus

Small Business Service Representative Resume Examples & Samples

Three to five years of commercial servicing experience or related work experience
Knowledge of small business commercial lending process
Knowledge of commercial due diligence
Knowledge of commercial insurance
Knowledge of commercial loan documentation
Knowledge of business entity documentation
Knowledge of business and personal financial documents
Knowledge of BMO Harris Bank N.A. products and problem resolution
Ability to make timely decisions in a fast paced, production environment
Ability to communicate effectively by adding value to Portfolio Managers, Small Business Banking Officers, Branch Employees and Customers. Ability to work independently and take ownership of personal performance and development
Proficient at Microsoft Office (Word, Excel) as well as internal systems, Alltel, Livelink, DCU, Siebel
Ability to multi task and prioritize

Senior Service Representative With Securities & Fixed Income Resume Examples & Samples

Good customer service and relationship management skills
Capital Markets
General Securities
Fixed income is an added advantage

Senior Service Representative Resume Examples & Samples

Performs balance of daily reports to ensure posting accuracy
Processes general ledger journal entries
Performs research, exception analysis, and accounting reconciliations, as assigned
Prepares and reviews transaction summaries and billing statements related to SAMU
Loan transfers from one system to another
Loan sales to third parties
OREO functions
Calculate accruals
Perform analysis on loan transaction histories to resolve disputes
This position requires regular attendance with overtime requirements as needed to meet business needs. This typically occurs during periods of high volume workload
Follows through after research is completed
Reports any concerns to management
Follows up and resolve any exceptions
Able to maintain a friendly helpful response to all internal and external customers
Practices attentive listening to understand the needs of the individuals; communicates effectively so the issues can be resolved
Can orchestrate multiple activities at once
Ability to utilize resources available to get projects complete and issues resolved in a timely manner
Proficient in Microsoft Word, Excel, and Access
Strong listening skills, communication skills, and presentation skills
Technical skills
Strong understanding of loan systems
Familiar with compliance and servicing regulations and guidelines
Conversant in lending practices and accrual calculations
Is commitment to continuous improvement
Familiar with non-performing loans
Ability to come up with new ideas that can add value to the existing processes
Is willing to re-engineer processes from scratch; including working with others, openly accepting suggestions, and using experimentation

Service Representative Resume Examples & Samples

Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other routine activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
Identify and resolve discrepancies that are of a routine or repetitive nature in accordance with standard procedures
Record and verify data for processing and/or further handling
Respond directly to standard inquiries, instructions or transactions from internal business partners and/or external customers, or other Product Operations (PO) teams according to guidelines
Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly, or monthly basis
Provide input into the continuous improvement of business processes and procedures within the scope of the work team
Participate in the testing and/or implementation of projects and new/ revised products/ services or processes, as assigned
Knowledge and understanding of the business unit’s key products and services, processes and control

Transaction Service Representative Resume Examples & Samples

Very good knowledge of English - speaking and writing
Experience in operation/financial work,
Very good knowledge of Microsoft Office programs – especially Excel,
Good knowledge of “Extra” application would be an advantage,
Very good communication skills
Strong focus on aspects of controls, risk assessment
Self-reliance and responsibility in the performance of duties and solving problems
Ability to work under pressure, creativity, analytical thinking skills, teamwork, responsibility, attention to detail, customer orientation
Accuracy / precision / high quality work
The ability to acquire and assimilate knowledge
Ability to work in a team and dealing with an international client
Knowledge of clearing systems used in Banks will be additional advantage

OTC Client Clearing Service Representative Resume Examples & Samples

OTC Client Services is a hybrid role within that deals with the day-to-day interactions with OTC Client Clearing Franchise while continuing with the Strategic Infrastructure Development of the OTC Client Clearing Platform
The candidate will be responsible margin reconciliations, position and cash flow reconciliations, margin settlement, and working hand in hand with the offshore Powai Team to complete the daily BAU
Other responsibilities will include participating in industry wide calls representing Nomuras interest in the OTC Client Clearing space
The candidate will also assist in projects to develop the Strategic Client Clearing Infrastructure
They will be exposed to many different facets of the firm (regulatory, legal, compliance, IT, Front Office, Settlements, Collateral, etc�) during the project builds
Additionally, the candidate will regularly participate in client visits and client pitches with Front Office Origination Teams to represent the Client Service Team
3+ years derivative experience in OTC Credit and OTC Rates
Knowledge of CFTC OTC Clearing Regulations a plus
Knowledge of OTC Client Clearing at ICE Clear Credit LLC, CME (Credit & Rates), LCH LLC and LCH LTD
Experience with collateral settlement
Project Management Experience a plus
Working knowledge of PowerPoint

Service Representative Resume Examples & Samples

Review all incoming Policy Service requests and verify the information received is in good order
Process and coordinate request with TPA as appropriate by creating a work item in workflow system
Maintain good record keeping for timely follow-up all outstanding service requests
Communicates verbally and in writing with Policy Owners and Advisors to clarify requests and obtain additional documentation required to process transaction
Provide thorough knowledge of systems utilized to complete duties and serve as a resource to others
Applies knowledge of pertinent laws, regulations and rules
Maintain detailed, compliant and accurate files
Maintain a thorough understanding of regulations surrounding life insurance, changes and disbursements, to include understanding any related issue such as commission charge-back or tax implications
Demonstrate a thorough understanding of life insurance products, to include annuities, term, traditional universal life and variable universal life
Work independently or under guidance of Manager of Operations to process transactions
Consistently meets or exceeds the productivity and quality standards set forth by the department
Prepare illustrations on in-force policies as requested
Bachelor's degree or equivalent work-related experience
Minimum of five years of related life insurance and/or after tax annuity operations experience
Proficiency in Microsoft Word, Excel and PowerPoint required
Strong knowledge of state and regulatory guidelines including suitability, replacements (Regulation 60), and 1035 Exchange processing
Understanding and experience with life insurance workflow
Possess in-depth knowledge of insurance products, including variable products
Must be able to perform in a fast paced environment
Excellent written and verbal communication skills with leaders and peers, testing and other analytical functions
Excellent analytical, troubleshooting, and conceptual skills
Self-directed, self-starter, and motivated with the ability to work with minimal supervision
Strong organizational skills and ability to prioritize tasks
Consistent attention to detail and a focused sense of urgency

Assoc Customer Technical Service Representative Resume Examples & Samples

This full time position is term of project. The projected end date will be March 1, 2017. *
Associate’s degree in a technical field or equivalent job experience required
2+ years experience working in a technical support role preferred or equivalent certifications (i.e. A+, MS technical certifications, etc.)
Strong in-depth knowledge of the VUE applications internal and external preferred
Effective problem solving skills and troubleshooting skills
Time management and multi-task skills
Excellent analytical skills
Ability to stay calm in stressful situations
Ability to work on own or in a team environment

Customer Technical Service Representative Resume Examples & Samples

65% Support the GED Paper Based Operations, Scoring Analysis & Processing
First point of contact for processing and scoring paper based test for GEDTS Transitional Waiver program and Canada Paper based solution
Understands processing tools and procedures ensuring rigid scoring practices are followed
Understand and adheres to all security protocols ensuring all security rules and guidelines are consistently
Trouble shoot issues both technical and non technical working direction with state program administrators and staff and internal staff
Create and maintain operational processes and procedures
Training internal and external staff on GEDTS program related tools
Ensure test security measures and guidelines are being adhered to
Support of the 2014 GED program which includes providing PVUE call center escalation support for PVUE call center staff, transcript services (i.e. Parchment), and internal GEDTS state relationship manager teams
Monitor technology operations mailbox, research and trouble shoot issues and effectively resolve issues in a timely manner
Provides accurate and thorough follow-through on issues assigned
Demonstrate both excellent verbal and written communication
5% Other duties as assigned
Education and Experience: *
Bachelor’s degree in a technical field or equivalent job experience required
3+ years experience working in a technical support role preferred or equivalent certifications (i.e. A+, MS technical certifications, etc.)
Proficiency in MS Office Suite

Temporary Customer Technical Service Representative Resume Examples & Samples

Position includes shifts which may cover support hours from 6am to midnight, seven days a week
Employee may be required to work a rotating shift schedule
Contribute to on-going department process development and improvements
Performs problem resolution, troubleshooting, and diagnosis for calls and emails
Perform Project, Patch, and Build UATs for scoring systems
High School Diploma or equivalent required. A two-year technical degree or the equivalent in work experience preferred
Customer service skills and call center experience preferred
Knowledge of Pearson's scoring systems preferred
Must be able to speak clearly and professionally
Excellent interpersonal skills and the ability to organize simultaneous tasks
Must have excellent oral and written skills
Proven ability to work as a member of a team is required
Experience working with Java and Internet Browsers a plus
Ability to troubleshoot and make quick and solid decisions
Ability to adjust decisions/solutions to changing circumstances or new information

Benefit Service Representative Resume Examples & Samples

Resolve a full range of internal and external customer requests
Inputs data into the appropriate software for vendors/carriers/clients with in required timeframe
Records and makes changes/updates as appropriate
Research, communicate and accurately resolve basic customer service needs
Exhibits client focused behavior and applies knowledge and training to support client’s needs
Research and assemble data for presentations and marketing materials
Prepare documentation and proposals for internal and external clients
Bachelor’s degree or two years of experience on a specialized subject matter
Proficient use of applicable technology, moderate to highly skilled in PowerPoint and Excel
Ability to work in a team environment as well as independently
Ability to analyze and prioritize multiple responsibilities

Benefit Service Representative Resume Examples & Samples

Experience in a fast paced production orientated work environment
Ability to analyze and resolve customer disputes
Proven experience with listening and eliciting information effectively
Strong PC skills including ability to troubleshoot common problems and the ability to navigate various computer applications (including but not limited to MS Office)
Input data into software within required deadlines accurately
Ensure all internal controls and procedures are followed for accuracy
Assist Specialist with customer service needs according to commitments and standards set -forth by the department
Effectively operate all department equipment
Assist internal and external clients with requests and problems in a timely manner
Proficient use of applicable technology
Attain FPC, COBRA, Section 125 and other applicable certifications required within 18 months of accepting position, must comply with eligibility requirements prior to taking exam

Senior Service Representative Resume Examples & Samples

LoanIQ knowledge is a plus
Banking Experience a plus
Excel/Word
Ability to read and understand Commercial Loan documents
Excellent Customer Communication Skills
Independent Worker

Systems Service Representative Resume Examples & Samples

PSeries and Storage Product service (at least 2 years)
Client service experience at least 2 years
Proficient the Unix system
Communication skill (at least 2 years)
Proficient oral and written English (at least 5 years)

Group Service Representative Resume Examples & Samples

Accountable to resolve client / advisors inquiries by determining appropriate action for complex issues, both internally and externally, with minimal management involvement, in addition to proactively recommends solutions and ideas when resolving problems
Establish relationships with producers and group plan administrators
Assist Sales Consultant with identifying opportunities for additional premium, participating in advisor meetings, preparing documents, ordering reports, etc
Conduct client installation meetings either face-to-face or webinar depending on location to review product suite and processes
Initiate and respond to calls from producers and/or group plan administrators and provide product and post sale administration support with strong relationship management
Process plan changes, termination of policies, transfer of AOR, plan design changes, legal name changes, billing etc. plan
Provide client / advisor education and training on product, product information and RBC Systems (i-Services, Online Forms, Green Shield portal etc.)
Maintain accurate producer contact information through CRM
2015 PERFORMANCE GOALS
Response to inquiries within 24 hours or possible (time zone consideration)
Co-owns sales plan with sales rep to achieve target by 1%
Client Visits – minimum of 2 times / year / client for H&D clients / 150 client “visits”/ year (location dependency)
Support regional sales goals - 5 referrals / year with 1 sold (Jr)
GPC < 48 hours and SLA <20 days
Make follow-up calls at 1 week/1 month/6 month intervals
New Business Installation meeting (setup time)– occur within 5 days once all material is received from contracts and the premium statement and drug cards have been issued
Utilize CRM – 99% to full capacity to log client and broker interaction
Pro-active in overall team success – My Bright Idea / Instant Thanks - 1 instances / quarter
Product knowledge – participate 2x / year
Successfully complete RBC Insurance required course prior to stated deadline
Maintain budget variance / year
Deliver training session to team 2 / year

Senior Service Representative St Charles Resume Examples & Samples

Meets or exceeds all personal referral goals as defined
Bank Secrecy Act (BSA) experience
PART TIME MONDAY-FRIDAY 8-6; SATURDAY 8-2

Cost Basis Service Representative Resume Examples & Samples

Internet and Website knowledge and navigation skills
Gain/Loss Systems: PLXO, 3D, AIS, MSOnline, OnDemand
Excellent Communication Skills, both oral and written
Telephone Skills
Time and Stress Management Skills
Conflict Management Skills
Client-Focus and Problem-Solving Skills
Multi-tasking and prioritization in a fast-paced environment
Attention to detail and quality of work
Follow-through and Accountability
Ability to work within a team atmosphere
Initiative/Self-starter

Senior Service Representative Resume Examples & Samples

Knowledge of Mutual Funds industry
Segregated fund knowledge an asset
Working knowledge of MS Office suite, Unitrax and Livelink systems an asset

Service Representative, T&O Resume Examples & Samples

Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes
Type a min of 40 wpm
Hours 7am – 7pm with rotating shifts
Work Canadian/U.S. Holidays
Strong risk-mindset

Claims Service Representative Resume Examples & Samples

Provide clients with exceptional quality and efficient customer service
The hours for this position will be 11:30am – 8:00pm Monday – Friday. Please note that the first 4 weeks of training will be 10:00am – 6:30pm
Must possess the ability to process information and react quickly and appropriately
Prior experience in a call center environment

Transaction Service Representative Resume Examples & Samples

Process multiple transactions of moderate complexity
Provide creative solutions to enhance operational efficiency and increase productivity
Strict adherence to all audit and control policies
Additional coverage for peak volumes and some weekend testing
Participation in updating and maintaining processing documents and policies
Active participation in meetings and floor discussions
Acute awareness of product changes and system enhancements
Self-motivated with strong time management skills
Analytical and deductive reasoning skills
Banking and payment knowledge including Swift, FED, Chips is preferred
Understanding of regulatory practices in AML, OFAC and sanctions is preferred
Ability to work in high-volume, high pressure processing environment
Flexible and able to shift between different functions quickly and efficiently
Related experience in funds transfer and/or sanction screening preferred
Strong computer skills including Word and Excel
Must be able to work occasional weekends

Service Representative Resume Examples & Samples

Typically requires a High School degree or equivalent and 3 years of customer service experience including 2 specific experience in the assigned area
Broad application of customer service practices and techniques for sensitive and complex issues
Advanced knowledge of assigned departments practices and procedures

Transaction Service Representative Resume Examples & Samples

Active participation in meetings and floor discussions in
Strong data entry skills and exception attention to detail
Exemplary interpersonal and customer service skills
Fundamental understanding of FED, CHIPS and SWIFT payment formats
Flexible and adaptable, able to multi-task and prioritize in a high pressure processing environment
Highly motivated and execution driven
Must be able to work with Excel, Access and Word
Prior payment processing and banking experience a plus
College Degree or equivalent work experience required Hours: M-F 9am-6pm

Service Representative Resume Examples & Samples

Investigate lost mail and send to proper recipient or to the sender
Sort miscellaneous mail from purple priority bags and Symcor bags
Grey bags mail both incoming and outgoing sorted and sends to proper destination
Audit empty purple priority bags for left over documents
Check the Large Cash Transaction forms and red bag with miscellaneous mail going to Transit 3780
Assist with the MasterCard Sort and delivery
Send Mail Fraud Box 4587 to the recipient
Send Couriers along with the log Sheets to branches
Update and maintain branch listing
Returned Mail Postage due
Branch openings and closings
Distribute reports that come for other branch locations
Bill payments received from the branches sends directly to Accounts Payable Tr. 0055 Montreal, Quebec
Inform Branch clearing due to errors to Symcor, Branch Manager & Assistant Branch Manager and send to Symcor Services, 8 Prince Andrew Place, Toronto, Ontario attn: Manager &/or Assistant Manager Proof Processing Re Urgent Clearing to be Processed with an Urgent Tag
Same day courier requests and Secured Courier
Outgoing Courier Requests audit
Update the Distribution Listing for report sorts
Do Monthly Audits
Monthly Report Indexes and file away
Find transit numbers for unmarked files from Scanning
Back up for daily report sorting
End of day check
Destroy miscellaneous Mail without home after 6 months
Order UPS stationery
Escalate missing reports to Symcor and advice teams by email which reports are missing. Also escalate missing Certified Cheques & Chargeback’s and advice teams
Envelope going to Bank of Montreal, 250 Yonge Street, 17th Floor,

Customer Technical Service Representative Resume Examples & Samples

Contribute to overall success of the customer, the support team and the company
Escalates to and works with Support Engineering to resolve complex support issues
Document and log support issues and subsequent resolution in CRM tool
Create knowledgebase articles to address frequently asked questions

Service Representative 76th & Layton Resume Examples & Samples

1 year of cash handling or customer service experience
High school diploma or equivalent
Skills
Ability to develop customer relationships
Ability to make sound transactional decisions to ensure policies and directives are met
Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management
Ability to take responsibility for personal performance and development

Service Representative 124th & Burleigh Resume Examples & Samples

1 year of cash handling or customer service experience
High school diploma or equivalent
Skills
Ability to develop customer relationships
Ability to make sound transactional decisions to ensure policies and directives are met
Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management
Ability to take responsibility for personal performance and development

Service Representative 76th & Layton Avenue Resume Examples & Samples

1 year of cash handling or customer service experience
High school diploma or equivalent
Skills
Ability to develop customer relationships
Ability to make sound transactional decisions to ensure policies and directives are met
Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management
Ability to take responsibility for personal performance and development

Service Representative Resume Examples & Samples

Ability to communicate clearly and concisely with customers
Ability to thrive in an environment focused on measurable results at an individual level
Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
Able to make well-informed decisions within the boundaries of the job function
Ability to diffuse difficult customer situations and maintain calm under pressure
2 years customer service experience in financial services is a plus
Experience within credit card industry is a plus
French/Canadian Speaking is a plus
Spanish Speaking is a plus

Senior Service Representative, T&O Resume Examples & Samples

Client profile setup and modifications as well as analysis of information presented within specified guidelines and Service Level Agreement
Background system payment routing including management of SWIFT and FED information
Process and/or fulfill transactions, settlements, audit/reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
Build productive relationships within the line of business and other functions through responsiveness and support
Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely quality and efficient fulfillment activities
Minimum of 2 years related experience
7am-7pm hours of operation (rotating shifts)
Work Canadian/US Holidays (rotates)

Service Representative 124th & Burleigh Resume Examples & Samples

Identifies customer needs and refers to personal bankers, as appropriate
Seeks guidance to make qualified referrals to partners as appropriate
Meets or exceeds all personal referral goals as defined
Participates in all training relative to bank products and services
Supports bank’s community involvement and participates in community activities as required
Identifies risks associated with regulatory compliance, overdraft authority and bank secrecy act
Adheres to all bank policies, directives and procedures
Ensures all required documentation is completed for all transactions
Ensures all security measures are followed
Manages and adheres to cash drawer limits set by the bank
Must be a high school student, on track to complete their diploma or equivalent
Cash handling or customer service experience preferred
High school course work in Math, Marketing, Economics, Finance, or other Business courses preferred
Ability to take responsibility for personal performance and development. Keyboarding experience a plus

Senior Service Representative Resume Examples & Samples

Must be able to work the hours of 10:00AM to 6:30PM
Good understanding of standard software applications
Proficient in MS Office Suite, including Excel and access
Good written and oral communications skills
Ability to multi-task in a high-volume, fast paced environment

Service Representative Resume Examples & Samples

Required: atminimum, sound knowledge of FX SPOT, FORWARDS, SWAPS, NDFand OPTIONs
Knowledge of MS EXCEL and other standard desktop applications used by the business unit
Good knowledge and understanding of the business unit’s key products and services, processes and controls, including

Transaction Service Representative Resume Examples & Samples

Bachelor degree or above major in accounting, finance, economics is preferable
Good English speaking, writing and excellent computer skill
Familiar with PBOC/ SAFE/ CBRC related regulations and policies is preferable
Ability to work in a well diversified team and should possess good interpersonal and communication skills
Ability to work in a structured, high volume, time-sensitive, high-risk environment
Candidate who is keen to take on challenges with the goal to build a long term career in Transaction Operations is welcome to apply

Senior Service Representative Resume Examples & Samples

3 to 5 years of related experience
Strong understanding of the business unit’s risk and regulatory requirements
Strong knowledge of departmental systems and applications
Good change leadership skills

Service Representative Resume Examples & Samples

Service Representatives count, sort and package currency and coin quickly and accurately. Balance assigned cash drawer in accordance to Bank directives. Exhibit effective follow through and ownership in every customer interaction. Provide training to new Service Representative, as applicable. Handling of special services, such as foreign money and collections. Accept and process customer transactions accurately and timely
Identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services. Makes qualified referrals to other team members including other lines of business. Meets or exceeds all personal referral goals as defined. Participates in all training relative to bank products and services. Supports bank’s community involvement and participates in community activities as required
Identifies risks associated with regulatory compliance, overdraft authority and bank secrecy act. Adheres to all bank policies, directives and procedures. Ensures all required documentation is completed for all transactions. Ensures all security measures are followed. Manages and adheres to cash drawer limits set by the bank

Assoc Customer Technical Service Representative Resume Examples & Samples

First point of contact for processing and scoring paper based test for GEDTS Transitional Waiver program and Canada Paper based solution -- Understands processing tools and procedures ensuring rigid scoring practices are followed -- Understand and adheres to all security protocols ensuring all security rules and guidelines are consistently -- Trouble shoot issues both technical and non technical working direction with state program administrators and staff and internal staff
30% Support the 2014 GED Program Operations (computer based testing)
Support of the 2014 GED program which includes providing PVUE call center escalation support for PVUE call center staff, transcript services (i.e. Parchment), and internal GEDTS state relationship manager teams -- Monitor technology operations mailbox, research and trouble shoot issues and effectively resolve issues in a timely manner -- Provides accurate and thorough follow-through on issues assigned --Demonstrate both excellent verbal and written communication
Education and Experience: *

Service Representative Resume Examples & Samples

Process financial and non-financial transactions on non-qualified annuities products within service level agreements and with a high degree of accuracy
Respond to client requests, providing counseling on rules, rights, options, and contract provisions
Respond to client requests submitted via secured email as well as other forms of written requests
Researching and/or resolving “Not In Good Order” transactions, while communicating directly with clients regarding action(s) that are needed to resolve
Perform other post-issue duties as required or assigned
Two or more years of related work experience in the life insurance and/or annuity operations industry with experience in a customer service environment
Written client communication/correspondence experience, with the ability to clearly convey information to clients and internal business partners
Preferred bachelor’s degree in related field or equivalent experience
Sound understanding of taxation on annuities and good mathematical skills preferred
Computer/technical skills required, including the use of MS Office; system knowledge/proficiency in Mainframe applications, Siebel systems, ID3 Life Insurance platform, Accenture Life Insurance Platform (ALIP), and EXP (Power Image) preferred

Group Service Representative Resume Examples & Samples

Initiate and respond to calls from producers and/or group plan administrators and provide product and post sale administration support
Process termination of policies, transfer of AOR, plan design changes, legal name changes, billing etc
Order and present the semi annual claims experience reports to the plan administrators
Maintain accurate producer contact information through SFDC and LCCS

Senior Loan Service Representative Resume Examples & Samples

Conducts training classes for staff
Investigates and resolves internal and client
3 years loan operation experience

Senior Service Representative Resume Examples & Samples

2 to 3 years of related experience; in a high volume environment
Banking experience is required
Good knowledge of loans
Good capability to handle high pressure, very good stress management
Comfortable with a high volume of work

Service Representative Resume Examples & Samples

University degree in a related field
Good written and oral communication skills English is required
Good written and oral communication skillsFrench is an asset

Business Service Representative Resume Examples & Samples

Three year Community College diploma in marketing or business administration; or Grade 12 with a minimum of 5 years’ experience providing customer service to business customers; or an equivalent combination of education and experience
Bilingualism is required (English and French)
Excellent written communication skills that are displayed to customers during call monitoring
Willingness to be coached and learn from contacts and others
Ability to prioritize workload based on customer demands and expectations
Keyboarding skills of 40-50 words per minute
Excellent telephone skills and professionalism
Excellent sales skills with proven success of results
Excellent customer service and training skills
Must be fully aware of the need for continuity and long-term commitment to customer service
Excellent computer skills – in-0house systems (Infocom, Secret, eWFM, SharePoint) Microsoft Office (Word, Excel, Access)
Excellent interpersonal skills, including: listening, probing, questioning, negotiating, and conflict resolution skills
Sound problem-solving, decision-making, organizational, planning skills, positive attitude
Flexible in workload assignments based on business needs
Knowledge in customer retention and cont5ract renewals
Ability to meet sales targets along with KPI targets
Ability to multitask, handle inbound, outbound customer calls and email
Understand and use highly technical business equipment and services (Gateway products, Centrex, Internet)
Open to call monitoring feedback and work order accuracy
Perform programming functions related to business products
Sell business products as well as services such as Managed Services, Long Distance, and Internet, etc
Provide quality customer service and ensure total customer satisfaction. Interface with various internal departments
Demonstrate ability to learn and comprehend new product knowledge
Handle customer contacts with tact, diplomacy, and courtesy at all times, particularly when handling customer complaints and resolving disputes
Work effectively as a team member while at the same time being able to work alone
Understand and apply the terms and conditions in the tariff, business service practice, corporate procedures and general circulars
Ability to learn and use new software applications
Work overtime as required for training and job related functions
Respect scheduling and schedule adherence

Senior Service Representative Resume Examples & Samples

Provide a full range of administrative duties to support the achievement of disability and insurance sales and inforce business for Nesbitt Burns Financial Services Inc. or other internal Business Partners, including but not limited to: answering the telephone, filing, mailing forms, word-processing, correspondence, creating and updating files, photocopying and faxing
Assist Estate and Insurance Advisors, Administrative Assistants and Management in the maintenance of client documentation
Contact internal departments and external companies to resolve any client issues or process issues to ensure smooth operations
Perform other tasks, as assigned by Manager
2 to 3 years of related experience in the Life Insurance Industry
Good knowledge of standard desktop applications used by the business unit -Good knowledge and understanding of the business unit's key products and services, processes and controls -Good understanding of the business unit's risk and regulatory requirements
Working organizational skills
Working interpersonal skills
Working communication skills – bilingualism would be an asset
In-depth computer knowledge
Working problem solving skills
Able to work under pressure and meet required deadlines in a fast-paced environment

Investor Service Representative Resume Examples & Samples

Ability to work in a high volume, multi-product, non-sales call center
Strong communication and interpersonal skills
High level of accuracy and attention to detail; Ability to prioritize multiple tasks

Service Representative Resume Examples & Samples

Typically requires a High School degree or equivalent and 2 of customer service experience including 1 year specific experience in the assigned area
Full use and application of standard customer services practices and techniques
Working knowledge of terminology and procedures in the assigned department
At least 2 years of teller experience
Intermediate excel skills

Provider Service Representative Resume Examples & Samples

Strong communication and facilitation skills
Strong analytical skills and proficiency with Excel
Demonstrated time management skills
Ability to travel to local provider offices throughout the Tampa area (including Pinellas, Manatee, Charlotte and Sarasota counties with a few offices in Fort Meyers)
Professional presentation and ability to develop and foster physician relationships
Medicare Advantage knowledge

Service Representative Resume Examples & Samples

1 year of related customer service experience
Good knowledge and understanding of the business unit’s key products, services, processes and controls
Good knowledge of workflow priorities and deadlines in processing areas that interface with the business unit
Good investigative skills
Good oral, written and listening communication skills, with ability to explain procedures and/or legal requirements clearly and concisely

System Service Representative Resume Examples & Samples

Bachelor or above in Engineering / Computing Science or related disciplines
Knowledge and experience on UNIX/Linux is a plus
Knowledge of IBM Power systems and storage is a plus
Analytical and problem solving skills
Fluent in both written and oral English
Good communications skills
Self-initiative and result oriented
Sense of responsibility and good team work skill
At least 1 year experience in AIX administrator skill, Linux system administrator and develop skill, OS 400 administrator skill, Database management administrator skill, IOS or android system architecture and develop

Senior Service Representative Resume Examples & Samples

Resolve discrepancies/exceptions that deal with non-routine situations, referred from other team members
Identify potential risk situations/impacts, and make recommendations or escalate to the manager
Review transactions and requests for compliance with regulatory and Bank requirements, as required and provide information for regulatory reporting and audit queries
Located in Burlington
Type 40 WPM (accurately)
Good knowledge of standard desktop applications
Understanding of risk and regulatory requirements

Service Representative Resume Examples & Samples

Typically requires a High School degree or equivalent and 1 year of customer service experience
Limited use and/or application of basic customer service practices and techniques
Basic knowledge of terminology and procedures in the assigned department

Senior Service Representative Resume Examples & Samples

KEY AREAS OF ACCOUNTABILITY
A. Service Team Performance
B. Superior Customer Service that Defines Great Customer Experience
C. Product Knowledge and Referral Development (Simplicity, Guidance, and Know-How)
D. Risk Management
Personal bank products and services, commercial deposit products
2 – 4 years of teller or related work experience –
(BSA) Bank Secrecy Act experience

Senior Service Representative Resume Examples & Samples

2 to 3 years of lending operations experience, preferably in support of business, commercial real estate or commercial lending
Experience with LoanIQ preferred
Good knowledge and understanding of Business, CRE, or Commercial Lending key products and services, processes and controls
Good understanding of operational and process risks inherent to lending operations
Good understanding of and experience with Microsoft Office Suite, including Outlook, Word and Excel

Service Representative Resume Examples & Samples

1 to 2 years of related Banking or cash handling experience
Solid data entry skills
Should have strong computer skills

Service Representative Resume Examples & Samples

Product and Process Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis. Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures. Record and verify data for fulfillment and/or further handling. Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved. Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis. Resolve escalated work or issues from more junior staff, as appropriate. Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes. Provide on-the-job assistance and training to others, as requested
Risk and Control Escalate non-standard and/or non-routine issues, where applicable, as per guidelines. Ensure quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures. Identify potential risk situations and escalate to more senior team members. Review transactions and requests for compliance with regulatory and Bank requirements, as required.Note: Shading denotes the progression of work and elements of work that increase in accountabilities from one grade to another
Must have solid computer skills
Must have solid data entry skills
Banking industry experience a plus
Loan documentation knowledge/ experience a plus
Must be able to work under pressure in a high volume environment
Good time management and organization skills

Technical Service Representative Resume Examples & Samples

Investigate and close user trouble on PCs and application issues
Minimum 2 to 5 years experience as a Help Desk Technician
Expert level knowledge of Windows 2000, Windows XP and Office 2000–2003
A+ Certification an asset
Must be available to work flexible shifts (including weekends or nights)

Consumer Service Representative Resume Examples & Samples

Answering inbound calls quickly using a high level of etiquette and professionalism ensuring customer satisfaction while remaining PCI compliant
Analyzing and investigating consumer challenges related to order shipments, returns and refunds according to departmental process and procedures
Documenting and resolving all interactions in an enthusiastic manner to preserve our current customer base and create new brand advocates
Working knowledge of current promotions and advertisements happening in store and online
1 year relevant experience, preferably in a customer service role
Strong data entry skills including accuracy, efficiency and attention to detail
Tremendous computer system literacy and proficiency in the Microsoft suite in addition to order entry systems (SAP experience preferred) and web applications

Service Representative Resume Examples & Samples

Process paid documents in accordance with financial institutions/customer’s guidelines
Release collateral by preparing state-specific documentation for vehicle liens, UCC’s, real estate and possessory collateral. Process releases in all 50 states
Forward collateral releases and paid notices to appropriate parties
Work with online release recording system
Respond in a professional and timely manner to phone calls from customers, title companies, vehicle dealerships, other financial institutions, etc., regarding paid loans and collateral releases
Perform research to satisfy customer or third party requests and follow up on incomplete releases
Research inquiries from Insurance Companies regarding Total Loss Claims. Prepare Letters of Guaranty
Review authorization to close Home Equity Lines of Credit
Follow up on return mail items from county recording offices

Senior Service Representative Resume Examples & Samples

2-3 years of related work experience or University degree/college diploma
Good analytical and problem solving skills
Good organization skills
Strong customer service skills and relationship management skills

Customer Technical Service Representative Resume Examples & Samples

60% Support of VUE Testing System Software
Support test centers with the installation anduse of the VUE Testing System software by using remote tools or phone only support
Assist test centers with the periodic rollout ofsoftware updates
30% Technical Support to Pearson VUE’s Customers
Provide technical hardware/software support toboth internal and external customers via phone, email, incidents, instant messaging or on-site support
5% Testing Events
Assist with the setup and/or technical supportof client testing events
5% Other Responsibilities
Assist with other duties/projects as assigned
Proficientintheuse of Windows 7, 8.1 and Windows Server 2008 and 2012
Understanding and troubleshooting of basicNetwork configurations
Ability to troubleshoot and resolve hardwareissues
Excellent listening, oral, and written communicationskills

Service Representative Resume Examples & Samples

Detail orientation
Data entry
Professionalism
Problem research and resolution
Utilize multiple PC software applications
Ability to work independently as well as with a team

Senior Service Representative Resume Examples & Samples

Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures
Maintain appropriate audit trails
Prioritize work in accordance with policy and severity of service impact to minimize financial/customer impacts
Suppliers, vendors and service providers
Regulatory agencies
Other financial institutions
2 to 3 years of related work experience
Solid knowledge of CRA and MRQ regulations, as well as T3, R16, T5, R3, T5013, R15 & NR4 tax reporting
Intermediate/Advanced knowledge in Microsoft Office, specifically Excel and Access
Good understanding of the business unit’s risk and regulatory requirement
Good knowledge of departmental systems and applications including Broadridge Processing System, Tax Form Plus and Global Plus is an asset
Canadian Securities Course is an asset
Demonstrate strong analytical, and problem-solving
Solid prioritization and organization skills
Good relationship management skills

Senior Service Representative Resume Examples & Samples

University degree/college diploma
Strong risk mind-set
Early morning shifts
Will be required to work some Canadian holidays

Service Representative Resume Examples & Samples

Answer all phone, email and fax requests in a prompt and professional manner
Monitor generic email box and process all requests within pre-determined service levels
Monitor corresponding FAX and work queues
Process insurance total loss checks and/or Payoff Protector worksheets in accordance with set guidelines
Review prior day’s critical maintenance for accuracy and supporting documentation
Review all system generated reports, make necessary corrections and post all related transactions
Research and process credit bureau disputes/corrections
Balance all daily transactions
1-2 years work experience in related field
Basic PC, 10 key and keyboarding skills
High degree of accuracy
Ability to utilize multiple PC software applications (Excel/Word/Outlook)

System Service Representative Resume Examples & Samples

Providing maintenance support for IBM hardware
He/She will be accountable for ensuring that all services operated should meet client service levels regarding Server systems
To assist in installation of system components including infrastructure, hardware and middleware as required
Ensures that all requests from Clients for assistance should be handled promptly and effectively

Senior Service Representative Resume Examples & Samples

Participates in all training relative to bank products and services. Supports banks community involvement and participates in community activities as required
Risk Management Identifies risks associated with regulatory compliance, overdraft authority and bank secrecy act
Adheres to all bank policies, directives and procedures
Ensures all necessary documentation is completed for all transactions
Maintains cash supply at each service representatives window, vault and oversee vault security and teller alarm equipment
Ensures all security measures are followed

Service Representative Resume Examples & Samples

Microsoft Office products
Computer applications and programs
Requires interaction with internal and external customers

Service Representative Resume Examples & Samples

Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls
Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps
Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
Bilingualism is required (French / English)

Business Service Representative Resume Examples & Samples

Actively sell the Bank’s consumer and business products and services in a professional manner, while maintaining established individual production levels for this position. This includes all deposit products and consumer credit products. Selling is done inside the branch via walk-in traffic and cross-selling to existing customers as well as outside the office by generating leads and calling on perspective business clients. Follow Bank’s established sales approach
Foster teamwork with fellow associates in the branch and the Bank as a whole. Maintain helpful and courteous interactions with others and keep communications lines open. Refer customers to other bank partners as appropriate
Represent the Bank in the community and develop and promote additional business by attending and participating in civic meetings and gatherings, volunteer for activities, etc

Service Representative Resume Examples & Samples

Good knowledge and understanding of the business unit’s key products and services, processes and controls (Mortgage Tax Account Administration and Tax bill processing)
Good working knowledge of spreadsheet applications, i.e. excel, CSV
Excellent data entry skills Good prioritization skills
Solutions oriented with strong attention to detail

Senior Service Representative Resume Examples & Samples

Excellent investigation skills
Excellent customer service and relationship management skills
Ability to multi-task in a fast-paced and results driven environment
3 to 5 years of lending operations related experience
3 to 5 years of prior booking/boarding loan experience
Knowledge of Commercial, consumer and residential loan documentation
Solid understanding of basic accounting processes and procedures
Knowledge and experience using Microsoft Excel, Word and Outlook

Service Representative Resume Examples & Samples

Banking experience asset
Post-secondary education - Accounting or related is an asset
Good Analytical and problem-solving skills
Good Customer Service Skills

Service Representative Resume Examples & Samples

University degree preferred
Solid knowledge of all operational processes and supporting applications and policies
Solid knowledge of Personal and Small Business Products and Loan documentation and registrations
Solid knowledge of all personal lending processes and supporting policies
Credit qualified with Personal Limits and Small Business Basics
Solid knowledge and experience with the Bank’s Customer Connect/Optimizer systems
Strong knowledge and understanding of the business unit’s key products and services, processes and controls
Strong investigation skills
Strong customer service and relationship management skills
Good coaching and training skills

Technical Service Representative Resume Examples & Samples

At least 5 years of experience with the specification of protective coatings for severe marine and industrial environments. 10+ years preferred
A working knowledge of the following types of coating systems and their qualifications is required: zinc primers, epoxy coatings, polyurethane finish coats, intumescent coatings, anti-foulings, vinyl esters, waterborne acrylic coatings, alkyds, high temperature silicone coatings, floor coatings, light duty architectural coatings, and tank linings
A working understanding of industrial and marine markets to include (knowledge of ship construction and operations, knowledge of chemical process and refinery unit operations, knowledge of commercial and industrial construction terminology, knowledge of pipelines, power generation facilities, water and wastewater treatment facilities and public works projects
A working understanding of coating manufacturing processes and testing of coatings
A working understanding of environmental, health, and safety regulations related to industrial and marine coatings
NACE CIP certification (strongly preferred)
B.S. degree in chemistry, chemical engineering, or another technical degree is strongly preferred
Ability to travel up to 33%
Ability to make industry presentations and author technical papers for trade journals (if required)
Spanish as a second language is a bonus, but not required
The successful candidate may be required to perform field inspections from time-to-time which will include climbing ladders, working at heights, and entering confined spaces

Technical Service Representative Resume Examples & Samples

Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
Prior experience that required excellent communication skills

Technical Service Representative Resume Examples & Samples

Ensure that all PPG safety requirements, and ethical standards are met at all times
Ensure that ‘start up‘and ‘shut down‘ procedures are undertaken, and confirm process is ready to start production
Regularly review process parameters /conditions
Regularly monitor vehicles and process equipment at key stages of paint process and oven exit
Ensure that any concerns raised by operators are investigated on a dynamic and proactive basis
Establish and implement communication links/visits to Inspection area, feedback performance to operators on a regular basis
Provide regular performance update to Supervisor and to the Partner
Review daily information provided by Process engineers with respect to colour, wavescan, gloss and action any concerns accordingly
Organize line trials according to requirement, monitor and report the performance improvements and cost saving benefits
Ensure effective communication between shifts
Undertake regular process reviews to investigate potential quality
University/College degree in engineering (Mechanical, Material)
Advanced German or English language
Hungarian language is an advantage
Min. 2 years of experience working Production lines in industrial environment, Automotive is an asset
Proactivity, Tenacity
Multicultural skills
Willingness to work in shifts

Service Representative Resume Examples & Samples

Effectively project-manage and coordinate the addition of new business amendment transfers from other service providers or large/complex amendments. Work with the Account Executive and Account Coordinator Plan Advisor and Plan Sponsor to ensure submissions are in good order, and coordinate implementation of associated activities
Coordinate the efforts of the Account Executive with regard to implementing any large amendments. Ensure all documents and required information are received within allotted time frames to ensure the education sessions and target/implementation dates are met
Provide external education support to the large group team. Train Plan Administrators on the administration aspects of their group benefit plan. Provide Employee Meeting support and profile the tools and technology in order to educate the Plan Members on their benefits program. Provide Plan Advisor support on their access thru Repsource and the reporting access
Provide service support as required when requested from other RGO’s for local servicing
Create presentation customized to the Plan Administrator or Plan Members as required
Support finalist presentations on our inforce block, as required
Conduct Pro-Active Service Calls and request any supporting reports required
Handle service issues as identified by Plan Sponsors and Plan Advisors or internal requests
Work with Admin Solutions (Flex Admin) on re-enrolment time ensuring Plan Sponsors are meeting target dates (for rates, administration and communication pieces)
Arrange for French linguistic translation as required
Ensure the client experience is seamless and positive, and that appropriate decisions and direction are provided and that a smooth implementation occurs
Ensure service standards and client expectations are met
Identify process improvement opportunities in our current new business processes
Group Primer required for new hires
Planning and project management skills with a proven ability to execute projects with tight timeframes
Good knowledge and understanding of the group benefits industry in Canada and the company's business operations, systems & technology, and administration and service processes
Ability to manage conflicting priorities and decide/determine business priorities
Ability to negotiate with the client, advisor and our head office partners to come to a win-win situation

Technical Service Representative Resume Examples & Samples

Develops strong relationships with customers and monitors overall customer satisfaction
Manages and participates in industrial cleaning services (condensers, air handlers, and domestic water systems)
1-2 years’ experience with customer service (field based)
3+ years’ experience in plumbing and electrical
Leadership experience leading small teams (1-5 people)
Track record of successful interaction with customers as part of a field installation and service team

Service Representative Resume Examples & Samples

Arrange service calls with clients and meet face-to-face to discuss and promote Sun Life offerings and build positive client relationships
Train and update Plan Administrators, Plan Members and Advisors on our E-Services
Train and update Plan Administrators and Advisors on our Administrative Practices
Prepare for and participate in employee presentations, meetings and benefit fairs
Understand client wants and needs and take action to meet client needs
Provide on-going support to Plan Administrators
Manage target dates with clients and Advisors with respect to plan design changes
Share ideas with team members that could improve service delivery and processes
Ability to build strong working relationships
High Level understanding of the new sale and renewal process
Acquiring Leadership abilities
PC skills and knowledge of EXCEL, Powerpoint, & WORD

Group Service Representative Resume Examples & Samples

Participate in finalist presentations
Day to day contact for plan administrators and advisors
Meet with new clients to gather data critical to installation of revisions and new business
Debrief with client after installation of new account
Initiate & conduct service calls to client
Demo SunLife's new Internet capabilities
Promote SunLife's image and Group Product and Service capabilities with Plan Administrators and Brokers/Consultants
Provide on site training and on going support to Plan Administrators
Provide guidance and coaching to new staff
Maintain open communications with other Sales Offices and Regional centers to share service delivery improvement ideas
In-depth Group benefit and product knowledge and Group Division Structure
In-depth knowledge of client services procedures and available services
In-depth knowledge of understanding of renewal practices
Expert relationship building skills
Expert Project Management skills
Strong understanding of the sales office distribution system, sales practices and procedures
Expert Time Management
Strong change management skills

Provider Service Representative Resume Examples & Samples

Work shift is 6a-3p M-F
Apply knowledge/skills to a range of moderately complex activities
Proactively identify solutions to non-standard requests
Supporting E-mail issues that come in to the Provider Relations Inbox from Providers/Pharmacies
Provide support to clients via Account Management for issues with the Providers/Pharmacies
Support Blast Communications out to the Providers/Pharmacies
Exhibit above average communication verbally and writer form to all internal and external customers as a representative of the department
Projects as Assigned
Intermediate level of research and analytical skills

100

Technical Service Representative Resume Examples & Samples

Leads small teams (2-4 people) in industrial cleaning services (condensers, air handlers, and domestic water systems)
Installs, commissions, maintains, and repairs water treatment/filtration applications
2-3 years working in the trades (plumbing, electrical, mechanical)
2-3 years’ experience with customer service (field based)
Knowledge of water filtration (reverse osmosis)
5+ years’ experience in plumbing and electrical
Experience with domestic and condenser water systems, boiler systems, pipe design, and instrumentation installation

101

Service Representative Resume Examples & Samples

Minimum one year experience in a customer service position with direct customer contact in-person, in a high-paced, structured environment
Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc)
2+ years work experience in a customer service position with direct customer contact in-person, in a high-paced, structured environment
Demonstrated experience working under pressure while managing customer inquiries, cash handling, and safety measures
Demonstrated experience with cash handling
1+ year experience using Customer Care & Billing (CC&B)
Demonstrated experience with computer equipment (computer keyboard and mouse)
Relevant experience as previous Hiring Hall employee

102

Service Representative Resume Examples & Samples

Process transactions (whatever that may entail – input, audit, confirmation or settlement) as per the role outlined by your seniors, team lead or managers for a particular period of time (also defined)
Support teammates when volume warrants during the course of daily operations regardless of trade environment
Bilingualism (written and oral)
Adequate computer literacy skills
Rapidity of execution and ability to perform under pressure
Ability to inform / communicate effectively
Sense of organization, meticulousness
Flexibility (particularly with respect to work hours)
Team spirit

103

Provider Service Representative Resume Examples & Samples

Apply knowledge/skills to activities that often vary from day to day
Demonstrate a moderate level of knowledge and skills in own function
Require little assistance with standard and non-standard requests
Work with supervisor to solve more complex problems
Prioritize and organize own work to meet agreed upon deadlines
Work heavily with Excel

104

Technical Service Representative Resume Examples & Samples

Document every call/incident (inquiry and complaints) in the database system and prepare reports regarding the product issues that are related to day-to-day activities
Assist branch operations with returned goods resulting from field service issues
Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance
Assist customers in purchasing/leasing/consignment of product
Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis
Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications

105

PH Professional Service Representative Resume Examples & Samples

Sales Achievement
Territory Management
Project Planning and Monitoring
Asset Maintenance

106

Technical Service Representative Resume Examples & Samples

Job Summary
Technical Skills – Good knowledge in polymer chemistry, injection molding of plastics their various secondary processing techniques, and analytical testing. Must have hands-on experience in operating molding equipment, knowledge in operating film and sheet extrusion equipment is a plus
Computer Skills –Able to use Microsoft Outlook, Powerpoint, Word and Excel
Language Skills –English and Native Language
Communication Skills – Must be able to make presentations to customers in public seminars or organized training for either internal or external customers in a professional manner. Write concise customer call reports with the ability to identify important information or critical issues and to highlight this in a timely manner to management. Clearly communicate customer needs to the business, sales and marketing people
Teamwork– Must be a team player, able to participate in cross-functional and natural unit teams. Must be able to work with people having different personalities and different job status
Specific Job Responsibilities
Develop new applications and support existing applications for Eastman Specialty Plastics
To provide technical support to both internal and external customers by acquiring knowledge and understanding of product applications and troubleshooting problems encountered by customers. Generate technical tips and reports from lab work and executing the lab work for developing new applications
Provide technical service for SP business. This will include calling on customers and prospects, providing technical consultation like troubleshooting, supporting trials and conducting technical seminars for customers
Develop new accounts and applications for our SP business by calling on key and potential customers. To conduct technical seminars/talks with customers, distributors and prospects. Identify and develop new market opportunities working with the sales and marketing organizations
To train distributors, customers, sales and marketing people on products and applications by conducting technical seminars and providing hands-on lab training where necessary

107

Provider Service Representative Resume Examples & Samples

2+ years of Customer Service and data entry experience in a Healthcare setting
Ability to utilize MS Excel to perform data entry, sorting/filtering, and working within basic tables
Ability to utilize MS Word to create general correspondence, update information within forms/templates, and use of spell/grammar check tools
Associate’s Degree (or higher)
Previous experience in a Provider Relations, or Provider Support role
Experience in a role requiring excellent verbal/written communication skills

108

Intermittent Service Representative Resume Examples & Samples

Must possess a High School diploma, GED or equivalent work experience
Internal PG&E employees: Must have qualified on the Clerical Test Battery (CTB) exam and Work Orientation Inventory (WOI) prior to applying
External and Hiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) exam and Work Orientation Inventory (WOI) prior to interviewing
2 or more years of customer service experience in a position with direct customer contact in-person, and in a high-paced, structured environment
Demonstrated experience working independently without direct supervision
Demonstrated experience with cash handling in a bank environment
1 year or more experience using Customer Care & Billing (CC&B)
To better represent the communities we serve, applicants who live within 50 miles of the work location listed will be given preference
Ability to type at least 20 words per minute
Relevant experience as a PG&E employee
Relevant experience as a Hiring Hall employee
Graduate from an approved Power Pathway Program
Attendance: Due to the structured of this position and various business needs of this position requires reliable attendance and mandatory overtime based on business needs
Customer Service Focus identifying the company and customer’s needs are met by communicates/assists in person, by phone, and by computer to assist internal and external clients with customer inquiries, billing issues, service requests, and emergency orders; uses computer to research and analyze account information to satisfy customer and internal Company employee inquiries
Manages office supplies, in-coming and out-going mail, out-going correspondences, organization of office files and reports
Must be clear and confident communicators who have ability to learn and effectively execute accurate business transactions; counts and opens/closes-out cash drawer, receives and handwrites receipts for cash, check, money orders, and cashiers check; opens, balances and prepares daily payments in accordance with cash handling procedures; uses computer to enter data pertaining to customer account identification, forms, and payments

109

Technical Service Representative Resume Examples & Samples

Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location
Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers
Performs technical scans and audits at designated customers
Assist with plant start-ups with Interpon Powder Coatings and help with cost reduction programs
Proactively prevents and solves problems of a technical nature occurring at existing customers
Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions
Inventory and up-keep of technical service equipment and accurate record keeping of all technical activities
Promotes the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures
Attend and participate in Powder Plant Programs/Committees/Training as required, such as Department Safety, Plant Safety, Behavioral Safety, Housekeeping Audit Teams, ISO, Life Saving Rules or any other safety programs
Participate in the Powder Safety Journey. Adhere to the Golden Principle which is simply to intervene to stop work if conditions or behavior are unsafe
Promotes health, safety and environmental regulations by ensuring that standards, policies, and procedures are adhered to in compliance with corporate, federal, state, and local requirements
Travel upwards of 50% of the time
Performs other duties as required for the success of Akzo Nobel Coatings Inc
Minimum of 2 years of coating experience preferred
High School diploma, Bachelor degree preferred and/or equivalent technical experience
Strong technical background in equipment and plant operations, preferably in powder and/or liquid coatings
Six Sigma certification or equivalent experience preferred
Ability to travel upwards of 50% of time and work a flexible work schedule
Solid communications skills; Writing, presentations, public speaking
Strong project management skills and self-starter
Ability to problem solve and come up with quick solutions, continuous improvement
Strong interpersonal skills - communicate effectively with all customer levels (management, production, purchasing personnel, engineering, product users, and internally at all levels)

110

Technical Service Representative Resume Examples & Samples

Conducts and/or assists in the testing process as well as in the implementation of new products and technologies
Supports product development with prototype selection advice and test market execution
Maintains allocated technical company equipment in a safe and proper manner
Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace
Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects
Promotes the positive company image and develops long-term relations with customers
Advises to the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance
Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
Minimum of 3 years Aerospace/Aviation coating/ paint experience
Bachelor degree or additional relevant work experience will be considered
Ability to travel over 50% of time and work a flexible work schedule including nights and weekends
Ability to problem solve and come up with quick solutions
Strong interpersonal skills - communicate effectively with all customer levels (business owners, purchasing personnel, engineering, product users, and internally at all levels)
Must be able to fly on commercial aircraft to customer locations

111

Technical Service Representative Resume Examples & Samples

Analyze individual solutions and take appropriate action to ensure that customer needs are met
Coordinate activities with internal company departments, vendors and common carriers. Provide necessary follow up and initiate correspondence
Process customer orders and issue credits
Access, update and maintain customer computer file or manual record keeping systems for individual account
Prepare quotations for standard products or services
Evaluation of customer’s procedures and finished product
Establishes a positive relationship with customers
Reviews and discusses activities with sales manager
Reports problems to customer and offers corrective action
Monitor finishing lines for adherence to established process controls
Check incoming materials and/or pre-ships for color and quality
Assist in training of finish room personnel
Attend all meetings pertaining to finishing
Maintain materials and assist in ordering
Keep daily records of any variations on finish lines out of the ordinary
Problem solving of recurring problems in finish
Keep plant personnel informed on finish changes, technical info. And proper handling of materials
Dispose or work-off expired materials
Maintain master color panels and quality control on materials
Formulation of special colors and minor modifications to improve application of curing; preparation of test panels
Look for ways to improve the efficiency of the process
Typically assigned to the customers manufacturing operation
Two to four year degree in related field preferred or 2-5 years of experience in wood coatings or furniture/building products manufacturing
Solid communications skills; writing, presentations, public speaking and one to one negotiations
Self-starter, energetic and enthusiastic
Strong interpersonal skills - communicate effectively with all internal and external customer levels
Demonstrate the ability to solve problems

112

Technical Service Representative Resume Examples & Samples

Minimum of 2 years of coating experience
High School diploma, Bachelor degree preferred
Must be bilingual (English and Spanish), verbal, listening and written communications
Six Sigma certification or equivalent experience pre

113

Technical Service Representative Resume Examples & Samples

Formulate polyurethane recipes and conduct laboratory machine process experiments and field evaluations
Provide technical assistance and problem solving related to customer issues and opportunities
Perform all tasks with particular attention to health and safety
Work efficiently and effectively through the use of statistical tools to optimize customer formulae and processes
Occasionally work on weekends when required for customer trials and support

114

Engineering Service Representative Resume Examples & Samples

Performs field service work in accordance with service agreements to conduct maintenance, modifications, start-up and validation of Automatic Transfer Switch and Power Control Systems
Provides troubleshooting, adjustment and repair services on all Transfer Switch and Power Control Systems products in the field
Prepares service reports which may contain design recommendations that may be forwarded to Product Engineering groups
Provides follow-up action, as required, with reference to Field Service trips
Supervises outside contractors including technicians, and service workers as it relates to the Company’s automatic transfer switches, and paralleling switchgear systems at the job site in order to complete field service work
Conducts training sessions in the operation, maintenance, theory and design of ASCO equipment, as required
Performs field modifications to Transfer Switch and/or Power Control Products or its intended operation
Technical school Certificate or related experience or military service as Nuclear Electricians Mate or Air Force Power Production Technician
Use of oscilloscope; special test equipment, and standard laboratory instruments and meters
Troubleshooting or creating Programmable Logic Control programs
Low and medium voltage power applications experience, as well as diesel and turbine generator control systems
Knowledge of SCADA or building control software is a plus
GE Fanuc, Simplicity and Wonderware experience is a plus

115

Meter Service Representative, Beverly Resume Examples & Samples

Assist on two-person assignments as needed
Must have a high school education or the equivalent
Must have good mechanical aptitude and ability, high degree of dependability, and capable of exercising good judgment
Must pass Company physical and qualifying tests
Must be in good physical condition
HVAC/Plumbing experience desired

116

Consumer Service Representative Resume Examples & Samples

Manage consumer interactions professionally, efficiently and with good communication skills
Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution
Adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM
Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls
Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs
Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers
Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements
Exceed established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution
Drive efficiency and change through continuous improvement – personal and team
Provide back-up support for other queues and departments as necessary
Excellent communication skills - verbal, written and digital (email, chat, text)
Strong selling and persuasion skills
Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
Pro-active problem solving skills
Ability to work well within team environment
Intermediate proficiency with keyboard (40 wpm) and Microsoft Office applications
Successfully navigates through ambiguity and change
Bilingual capabilities a plus
Career ambitious
Experience with SAP CRM, Service Bench, IPL, Avaya phone systems a plus
Must successfully complete initial training with a passing score

117

Service Representative Resume Examples & Samples

Support the Account Executive in the acquisition of new business; participate in finalist presentations and implementation meetings
Respond to benefit plan inquiries and resolve escalated inquiries from Plan Sponsors, Plan Advisors/Consultants and Head Office department contacts
Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or via the Web)
Broad understanding and knowledge of trends in Group Benefits industry and applicable legislation
Good knowledge of underwriting concepts
GBA designation or working towards the designation an asset,must be willing to complete within 3 years of starting in the role
Must have a valid driver’s licence and a personal automobile as some travel is required

118

Technical Service Representative Resume Examples & Samples

Establish strong customer relationships with customer paint shop employees and managers
Provide timely resolution to customer’s concerns, and quick troubleshooting of coatings problems
Data collection with hand held instruments
Review vehicle quality, aid customer in resolving issues
Review process conformance
Inventory tracking and forecasting when required to provide the customer with an adequate supply of paint
Communication of issues – both internally to PPG and to customer

119

Technical Service Representative Resume Examples & Samples

Act as technical expert to explain products and answer questions and concerns
Responsible for ensuring that customers receive an adequate level of service or help with their questions and concerns
Required: High School Education
Good basic math skills
Analytical reasoning
Experience working in a manufacturing, industrial environment

120

Merchant Service Representative Resume Examples & Samples

Creation of new merchant setups in FDR, Sales Assist and VeriFone and Web
Updating information for Change of Address and Bank Info Changes in FDR and Sales Assist
Provide merchant specialty reporting
Quality Review of all Setups and Merchant Non Monetary Transactions
1-2 years customer service experience where call center or retail background will be considered an asset
Strong problem solving and mathematical skills to aid in problem resolution and data analysis
Working knowledge of FDR, Sales Assist, CA Doc View and VeriFone an asset
Demonstrated ability to communicate clearly, concisely and professionally with all levels of internal management and with external customers
Ability to interpret written directions and documents, transfer information verbally to dealers
Ability to adapt to rapid changes in policies and procedures and technology. Confident to make recommendations for departmental changes based on analysis of current trends in procedures
Takes initiative to accept additional responsibilities
Bilingual – French / English is a must

121

Technical Service Representative Resume Examples & Samples

Bachelors of Science degree or higher in Chemistry or Chemical Engineering
Technical experience in formulation and application of architectural, automotive, and/or industrial coatings, or internal knowledge of Eastman coatings products is desirable
Prior experience in a customer-facing role is desirable
Fluency in Spanish and/or Portuguese is required
Ability to plan and execute projects in a technically competent manner based on the scientific method, using good statistical practices
Knowledge of laboratory techniques
Ability to build effective working relationships with external customers and internal partners
Good organization skills, ability to manage several projects during the same time period
Strong computer software skills; particularly with Microsoft Office applications
Self-starter with ability to work autonomously, highly motivated and results oriented
Excellent written communication and customer presentation skills
Commercial aptitude

122

Professional Service Representative Resume Examples & Samples

Maintain ideal customer account relationships
Gather, document and report Restorative practice data
Identify and maintain top 5 surgeon accounts
Know top 10 referring practices for surgeon customers
Provide, review and deliver supportive technical/Patient Ed literature
Acknowledge and understand partnership levels
Assess practice needs for appropriate perk offering opportunities
Identify sales opportunities for Territory Manager
Communicate with surgeon customer implant coordinator regarding restorative practice field support and case experience
Organize and attend point of sale presence at local study club events
Present team “lunch and learn” topics: patient education, creating value and technical reviews
Maintain, retain and recruit client customers
Present and utilize NobelProcera solutions with referring restorative partners. Be liaison for case referrals with Nobel partner laboratories
Daily appointments including prosthetic support, surgical in-service, chair side support and NobelGuide support and demonstrations
Cold-calling in an area that is geographically convenient to the area where the support appointments. Cold-calling functions include a determination of educational needs and appropriate course brochures for clients as well as NobelProcera literature to be left behind
Complete daily call reports and send to Territory Manager to communicate the activity within their territory
Self-motivated individual who exhibits sense of urgency in all sales and service related activity
Demonstrated ability to build and nurture relationships and work effectively with other company business units
Chair side experience

123

Technical Service Representative Resume Examples & Samples

Participate in the training classes provided, maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with both non-technical end-users as well as pool professionals
Provide quality telephone and email support with a high degree of technical expertise, customer service, and timeliness
Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
Proactively maintain communications with callers throughout the analysis and resolution process
Must be comfortable with extensive on-the-phone consultations
Demonstrate experience in problem resolution and technical problem identification
Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting
Work independently to solve support issues. Escalate issues to second level support and management when necessary
Contribute to the support knowledge base as familiarity with the product line is gained
Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policy
1-3 years of Technical Support and Customer Service experience in a call center environment
Mechanical reasoning ability and demonstrated problem solving skills
Bilingual in Spanish is a plus
Word, Excel, and Outlook
Pool Industry experience is preferred
Builds and sustains relationships
Uses sound judgment
Quickly and effectively resolves conflict
Actively listens to others
Clearly expresses oneself orally and in writing
Effectively negotiates when necessary
Works efficiently
Fact-based problem solving

124

Consumer Service Representative Resume Examples & Samples

Analyzing and investigating consumer challenges related to order shipments, returns and refunds according to departmental procedures
Tremendous computer system literacy and proficiency in the Microsoft Office in addition to order entry systems (SAP experience preferred) and web applications
Bi-lingual candidates are a plus (Spanish and/or French speaking)

125

Technical Service Representative Resume Examples & Samples

Provide Technical Service Support to customers building strong relationships with key customer contacts, prompt resolution of problems related to the use of our technology and products, and demonstrate the differentiation of Huntsman Polyurethanes as a supplier to the Insulation Systems industry
Participate in Field Trials effectively demonstrating our technology/products which result in the successful sales by the commercial staff to increase the value of our business
Prepare efficient and effective project plans in order to establish a sound basis for developing new products or modifications to existing products/applications and/or to provide technical service to customers
Conduct laboratory investigations in order to develop new products, application technologies and/or to provide technical service support which demonstrates the ability to effectively resolve a variety of moderately complex technical service or product development/modification challenges. All work must include well written concise reports which are completed on time and exhibit rigorous data analysis skills
May informally supervise the activities of Laboratory Technicians providing effective coaching and counseling, and skill development
Participates in and completes company-required training programs
Participates in Environmental, Health and Safety initiatives as set forth by the company
Bachelors degree in Chemistry, Chemical Engineering, or Material Science, and a minimum of 5 years of relevant industry experience
With an appropriate advanced degree (M.S.) 3 years of relevant experience is required
Must have a level of proficiency with Internet, Email, and Microsoft programs
Must have good communication skills, interpersonal skills, computer skills necessary for the ability to actively create and “sell” technical programs and communicate in verbal, written and presentation formats to many diverse audiences
Knowledge in isocyanates, polyols and related chemistry as well as a strong working knowledge of insulation systems
Knowledge of and safe operations of most laboratory and production machinery equipment

126

Technical Service Representative Resume Examples & Samples

BS degree in Business, Engineering, or Marketing with demonstrated mechanical aptitude
Internship and/or Co-op experience strongly desired
Demonstrated performance orientation
Strong technical skills including ability to troubleshoot material and equipment issues
Ability to lead people and teams and manage people without direct authority
Create and implement key account plans and strategies
Strong interpersonal and negotiation skills
Polyurethane experience is a plus
Possess and demonstrate excellent verbal and written communication skills as well as presentation skills
Must have strong personal and business ethics
The ability to be focused on the vision of the business, customer insight, professional expertise and technical product knowledge
Literate with Excel, Word, Power Point, e-mail, web based platforms

127

Technical Service Representative Resume Examples & Samples

Must feel comfortable with meeting with high level individuals of organizations such as: Business leadership (Owners, VP’s), Engineers/Specifiers, and Purchasing Leadership
Be well-organized, an assertive self-starter who is results driven and thrives in a team-oriented approach to the job
Have significant direct external customer-facing experience

128

Service Representative Resume Examples & Samples

At least 2 years’ work experience in customer service
Strong computer skills a must
Analytical mindset with strong problem-solving skills

129

Provider Service Representative Resume Examples & Samples

HS Diploma/ GED
2+ years of experience in a Claims, Customer Service or Provider Support
2+ years in a corporate or professional office setting
Word – must be able to create and modify documents
Excel – must be able to sort, filter, basic formulas, enter data
Outlook – must be able to manage emails and calendars
Managed Care or Dental Insurance experience
Knowledge of FACETS, Siebel, Scion and/or Salesforce

130

Technical Service Representative Resume Examples & Samples

This position covers a 150 mile radius from the Miami, FL area and focuses on a variety of customers in the industrial and institutional marketplace
Ensures that safety is maintained in all aspects of the job, including compliance with Nalco Safety policies and training for yourself and all direct reports
Selects, trains, and develops staff. Conducts performance appraisals. Supervises hourly personnel and contractors in completing on-site projects. Motivates staff to provide the highest level of customer support
Communicates professionally both verbally and in written communications
Completes required daily, weekly, and monthly reports as applicable
3+ years of plumbing and electrical experience with a strong mechanical aptitude
3+ years of field project management / team leading experience
3+ years of customer service (field)
History of working in a field that required autonomy and self-motivation without regular supervision
Strong work ethic and ability to multi-task
Functional knowledge of MS Excel, Word, and Visio with ability to learn other software
40% overnight travel to support the territory
Associate Degree in a technical field
5+ years of plumbing and electrical experience
3+ years of experience in water treatment and/or reverse osmosis equipment service

131

Technical Service Representative Resume Examples & Samples

Primary responsibilities include being the subject matter expert within Technical Support for the following aircraft systems
Two year degree in an aviation related field from an accredited college or university desired
Ten (10) or more years of experience in the aviation/aerospace industry
Previous experience and working knowledge of aircraft avionics system operations
Previous experience with FAR Part 145 Repair Station Requirements
US or Naturalized Citizen with a valid passport
FAA A&P certification - preferred
FAA pilot certification - preferred
Working knowledge of operations under FAR Parts 91 and 135
Working knowledge and familiarity with EASA and CAA requirements
Working knowledge of Garmin G1000/G30000 systems and the Garmin architecture
Ability to communicate effectively and interface directly with customers
Ability to discuss all aspects of avionics systems within a training environment

132

Service Representative Resume Examples & Samples

2 years in a customer service position with customer contact in a high-paced, structured environment
Experience within utility industry
One year experience using Customer Care & Billing (CC&B)
Attendance: Due to business needs of this position, regular attendance, while adhering to all department rules and guidelines, is required. Mandatory overtime based on business needs may be required
Attends and participates in required safety and general PG&E training; attends and participates in department and staff meetings, and other company meetings as required
Must be clear and confident communicators who have ability to learn and effectively execute billing work as assigned by supervisor with efficiency and accuracy
Customer Service Focus identifying the company and customer’s needs are met by communicates/assists by phone and computer to assist internal and external clients with customer inquiries, billing issues, and service requests; uses computer to research and analyze account information to satisfy customer and internal Company employee inquiries
Work in a high-impact environment and able to successfully handle changing work priorities while partnering with other PG&E departments and colleagues within team to resolve customer issues and ensure customer satisfaction with all inquiries
Ability to work in an environment subject to change based on business needs

133

Technical Service Representative Resume Examples & Samples

Provide technical support to customers; identifying and resolving customer challenges, escalating as required
Travel within assigned sales territory
Must have a strong mechanical apptitude
Less then 5% overnight travel required to support sales territory
Trade School Certification

134

PH Professional Service Representative Resume Examples & Samples

Driving Performance - Has the responsibility to meet/exceed sales targets for assigned product(s) within the allocated territory through achievement of related Sales Excellence KPIs
Executing Customer Engagement Excellence - focuses on executing in-clinic Sales Action Plan by way of Customer Engagement Model, implements off-clinic promotional activities assigned to target Customers and thereby improves the Customer relationship
Adhering to Compliance, Code of Conducts and Policies - Is responsible to ensure that all company and industry compliance topics/requirements are understood adhered and established local processes followed

135

Service Representative Resume Examples & Samples

2+ years’ work experience in a customer service position with direct customer contact in-person, in a high-paced, structured environment
Attendance: Due to the structured of this position and various business needs of this position requires 100% attendance and mandatory overtime based on business needs
Must be clear and confident communicators who have ability to learn and effectively execute accurate business transactions; counts and opens/closes-out cash drawer, receives and handwrites receipts for cash, check, money orders, and cashier’s check; opens, balances and prepares daily payments in accordance with cash handling procedures; uses computer to enter data pertaining to customer account identification, forms, and payments
Locks and unlocks office; turns lights, office machinery on and off; arms and disarms security system according to PG&E’s company procedures
Driving on the job and interaction with customers in a safe manner and ability to report to other headquarters
May use personal car to attend meetings and training or back-fill staffing shortages in other offices; uses computer to compile and produce on-line report pertaining to vehicle mileage; fuels vehicle as necessary
Conducts and completes handwritten safety inspection reports; uses phone to call alarm company, performs alarm test of the front counter security systems, and documents results
Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations while partnering with other PG&E departments and colleagues within team to resolve customer issues and ensure customer satisfaction with all inquiries

136

Provider Service Representative Resume Examples & Samples

Exceptional organization skills
Able to work with little or no supervision
Basic Microsoft Office Skills (Excel, Word, Outlook)
Exceptional typing skills
Strong ability to multi-talk
10 Key skill
Work Hours Monday-Friday, 8 hour shift, earliest start time is 7am
Intermediate proficiency with computer, Windows PC applications, and numeric 10 key, which includes the ability to learn new and complex computer system applications
Intermediate proficiency with Microsoft Office (Excel, Word and Outlook)
Healthcare customer service experience
Strong computer skills, including working knowledge of MS Windows and strong mouse and keyboarding skills
Must have ability to remain focused as tasks are repetitive

137

Service Representative Resume Examples & Samples

Schedules member and non-member appointments by telephone, mail, electronically or in person utilizing Kaiser Permanente's computer systems
Responsible for timely response to in-basket inquires
Verifies members' benefits, notifies member of applicable cost share and updates patients' demographics information
Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules diagnostic lab/x-ray tests
Ensures current schedules are accurate, makes authorized changes
Provides reception for designated area(s)
Verifies patient's visit with pre- established appointment schedule in computer system
Registers patients
Verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and may assist at designated kiosks
Determines and collects appropriate payments for services rendered as required per health plan coverage and the established fee schedule
Informs member of account balance information
Collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate
Directs patients to waiting areas
Schedules follow-up and additional visits as directed by provider or pre-established protocol
Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy
Completes closing process in the computer system and deposits daily revenue securely in safe
Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages
Gives out general or procedural information
Distributes questionnaires, various medical/authorization/insurance forms, and completes statistical reports as requested
May be required to request patient medical charts and x-rays in advance of patient's scheduled appointment
Performs related duties as required, such as opening and sorting mail, scheduling meetings, routing various documents to appropriate departments, copying, and filing
Maintains courteous relations with patients and staff
Experience in using multi-line telephones
Recent experience in customer service, cash handling or equivalent experience
Experience in medical office background, cashiering and or equivalent experience and medical terminology preferred
High School graduation, GED or equivalent preferred
Knowledge of Kaiser Permanente's computer systems preferred
Must be able to work in fast paced environment preferred
Demonstrates ability to deal with internal and external customers preferred
Ability to prioritize and multi task preferred

138

Engineering Service Representative Resume Examples & Samples

Must be willing and able to work nights and weekends as necessary to meet customer demands
Must be willing and able to travel outside of assigned territory, including overnight and out of state stays, as necessary to meet customer demands
Possesses and maintains a valid driver's license

139

Customer Technical Service Representative Resume Examples & Samples

Associate Degree in computers required
1-2 years’ experience in Windows Application support
Customer Service experience required
Proficient in the use of Windows 7, 8.1 and Windows Server 2008 and 2012
Understanding and troubleshooting of basic Network configurations
Ability to troubleshoot and resolve hardware issues
Excellent listening, oral, and written communication skills
Effective planning and prioritizing skills
Strong customer service and follow up skills
Adaptability and comfortable to change

140

Tenant Service Representative Resume Examples & Samples

Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed
Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries
Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. Establishes and implements compliance enforcement procedures
Ad hoc administrative requests
Less than 1 year of experience/entry level
Advanced oral and written communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals
Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty
Knowledge of Cash, Yardi and 4sight is preferred
Is regularly required to sit for long periods of time
The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
Lifting a minimum of thirty-five (35) pounds
Using keyboards for typing and computer input
Hearing, speaking and answering the office telephone system
Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions

141

Service Representative Resume Examples & Samples

Bilingual (English/Spanish) preferred
Strong customer service and interpersonal skills
Ability to work effectively with the public
Ability to follow oral and written instructions
Ability to function in heavy patient load environment in a professional and friendly manner

142

Service Representative Resume Examples & Samples

Handle inquiries in a safe, friendly, timely and highly accurate manner
Learn and retain the required knowledge to be successful in their role
Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations
Partner with other PG&E departments to resolve customer issues and ensure customer satisfaction
Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
Must complete 7 week Customer Service Representative (CSR) Training program
Demonstrated ability navigating multiple computer programs and internet webpages
Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
Demonstrated ability using computer equipment including, but not limited to keyboard, mouse and multiple monitors
Internal PG&E employees: Must have qualified on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to applying
External and Hiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to interviewing
Qualifying score on Contact Center Virtual Scenario
Previous experience in a Contact Center environment
2 or more years of work experience in a customer service position with direct customer contact either in-person, phone, or by email in a high-paced, structured environment
Associate’s degree or higher from an accredited college or institution
Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public
Acknowledge customers concerns by being courteous, empathetic and professional at all times
Respond to customer inquiries and successfully resolve customer issues by providing information or taking action on behalf of the customer in a caring, timely and accurate manner
Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships
Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquiries, billing issues, service requests and emergency orders
Act professionally and ethically in all situations
Serve the customer and perform the job in a safe manner
Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members
Must have decision making ability and effective judgment making skills
Effectively operate all required PG&E applications and systems
Ability to work in a fast paced environment which is subject to change based on business needs

143

Professional Service Representative Resume Examples & Samples

Present and utilize NobelProcera product solutions with referring restorative partners. Be liaison for case referrals with Nobel partner laboratories
Cold-calling in an area that is geographically convenient to the area where the support appointments. Cold-calling functions include a determination of educational needs and appropriate course brochures for clients as well as NobelProcera product literature to be left behind
Sales/relationship position. Generally operates with little supervision of the position

144

Service Representative Resume Examples & Samples

Liaise with customers and the dealer network and answer and resolve their queries according to defined service level standards
To check all Finance Agreements, ensuring that Credit Conditions are met and all information is loaded correctly, before activating on system
To ensure copy of all Contracts are signed and posted to Customers and Dealers where necessary
Processing of daily payments to Dealers and Market Companies
To administer the Dealers Stocking facility, ensuring all related processes are administered in a timely manner
Review daily control reports maintaining accuracy of all information relating to Finance & Maintenance Agreements
Daily monitoring of key business controls
Regular review of processes and updating where necessary
Produce reports for both internal and external customers
All other duties as required
General assistance to other members of the team as required
Intermediate skills in Microsoft packages to include Excel and Word
Well organised and able to plan and prioritise work
A high level of accuracy and attention to detail
Reliability
Ability to use own initiative
Able to adapt to change and new situations

145

Technical Service Representative Resume Examples & Samples

Properly identify caller issue, then guide the caller through a series of remedial steps by utilizing documented procedures over the phone
If unable to resolve over the phone, properly route ticket to next level support
Provide excellent customer service experience for all callers as outlined in the quality assurance program
Successfully meet departmental metrics (Scorecard)
Responsible for learning the hardware, software functionality, terminals including peripherals
Properly communicate any situations that may require escalation to Response Center/Site Level Management or, to the Service Desk Supervisor
Communicate directly with Operations and Dispatch departments to resolve the customers issue
Provide information on Arizona lotteries active games and promotions, including detailed steps on how to process transactions
Responsible for upholding all policies and procedures
High School Diploma or equivalent, call center experience preferred
Basic knowledge of Microsoft Office applications including Excel, Power Point, Outlook, Word, phones, computers, faxes
Ability to multitask (talk and type at the same time)
Maintain a positive and professional attitude
Ability to work under pressure in a constantly changing environment
Ability to type 40 wpm, minimum

146

Preventative Service Representative Resume Examples & Samples

Prospect and qualify potential buyers, following up on leads, and utilize marketing strategies
Drive individual and team sales for all SimplexGrinnell products within the assigned territory
Develop a sales plan for assigned territory based on customer type, qualify and prioritize opportunities, and maintain appropriate territory records
Assume account management responsibility including the provision and/or coordination of services (installation, customer training, etc.) to assure complete customer satisfaction
Develop financial justifications, proposals, presentations, and perform necessary follow-up for successful closing of the sale
Work with customers to ensure that SimplexGrinnell is meeting their requirements to ensure long-term customer loyalty
Highly motivated and results driven
2+ years of sales and/or customer service experience with a similar product, service or industry
Excellent communication skills and ability to quickly qualify opportunities
High degree of self-discipline
Independent, creative thinker
Ability to sell intangible services
BA, BS or similar degree highly preferred

147

Professional System Service Representative Resume Examples & Samples

UNIX base environment (AIX, Linux, HP-UX, Oracle Sun Solaris) with hand-on installation and troubleshooting
Systems storage product (disk storage, flash, tape & backup solutions, storage area network, software defined storage)
At least 4-5 years experiences in systems infrastructure field
IBM products certifications is an advantage, others and Multi-Vendor Services is also welcome

148

Members Service Representative Resume Examples & Samples

Strong member service skills required and basic accounting skills helpful
Excellent communication skills required. Ability to perform multiple tasks
General office knowledge and ability to use office equipment including PC and 10 key calculator

149

Service Representative Resume Examples & Samples

Ability to work in a team environment as well as individually
Good PC proficiency, including Microsoft Word and Excel
Prior data entry and customer service experience preferred

150

Service Representative Resume Examples & Samples

A. Product & Process
B. Risk & Control
C. Business Performance Management

151

Service Representative Resume Examples & Samples

Technical skills required: Microsoft Office Suite, TPM, AS400
Ability to multi-task in fast-paced environment
Works well in a close knit team environment and will take the initiative to help the team reach their goals
Salesforce knowledge preferred

152

Technical Service Representative Resume Examples & Samples

You develop formulations in order to meet customer requirements and to contribute significantly to the development of novel application techniques
You explore and broaden your technology expertise in an independent way, of course on the same time in close collaboration with your manager and the rest of the team
You carry out lab-trials to demonstrate the feasibility of the team’s technical developments
You make sure that customer complaints are handled in a professional and correct way
You acquire market intelligence where ever possible when in contact with customers and you share your knowledge with the rest of your team
You maintain an orderly laboratory work, e.g by writing detailed work programs
You act at all times in full knowledge and total compliance of Huntsman EH&S regulations

153

Technical Service Representative Resume Examples & Samples

You identify actual and future customer technical needs and you proposes solutions balancing customer needs with our business goals. Based on your application experience, you take ownership for PUA system technology and know how
You gather market intelligence and identify technical trends in order to support the development of the overall technical strategy. For this, you work in close collaboration with your colleagues in the Sales and Technical Service Team
You train your customers on the processing, product quality and safe use of chemicals
You actively participate to the process of bringing new products / solutions to customers by presenting the new concepts, organizing and executing trials and eventually bringing them in production
You ensure compliance to the company standards regarding Environment, Health and Safety (EH&S), the Business Ethics policy and Competition Laws

154

Enrollment Service Representative Resume Examples & Samples

Develop working relationships with customers and monitor engagement and progress
Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
Conduct face-to-face choice counseling to IA Health Link Program members in a variety of different settings
Conduct workshops and other training related services for customers
Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
Follow up with customers to ensure that their needs are met and questions and concerns are resolved
Interact with other team members to provide expertise and assistance in resolving participant issues
Maintain accurate and timely case notes on all customer contacts and document activities
Notify management in a timely manner of any problems with procedural compliance, quality problems, or deficiencies using established processes
Review knowledge based content for accuracy and make recommendations for improvement
Maintain positive relationships with community groups and stakeholders
Perform other duties as may be assigned by leadership
Associate's degree from an accredited college or university preferred
Two years of Human Services experience and dealing with the public
Communications, public relations or marketing experience preferred
Proficient in Microsoft Office products
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Work is constantly performed in an office environment

155

Technical Service Representative Resume Examples & Samples

Be able to unload & transfer incoming materials; Follow set operating procedures (FIFO) and Safe Operating Practices (SOP’s)
Monitor mixers, filters, line viscosities
Inventory miscellaneous raw materials and stock items on a regular schedule
Maintain cleanliness inside and outside of Mix Room & clean equipment
Be able to store, label, inventory, and secure hazardous waste in the proper containers
Responsible for complying with all environmental, Health, and Safety (EH&S) guidelines as defined in Safe Operating Practices (SOP’s), Safety Programs, and Conduct Protocols
Responsible for ensuring customers receive an adequate level of service or help with their questions and concerns when Lead TSR/Site Mgr. is unavailable
Does other duties as required by Lead TSR/Site Manager
Required: High School Education with mechanical aptitude
Good basic math skills and analytical reasoning
Experience working in a manufacturing, industrial environment is a plus

156

Technical Service Representative Resume Examples & Samples

Support field trials
Proactively conduct routine on-site services to ensure that all necessary tasks get completed in timely manner
Proficient and effective in relationship management
Be on time to all district meetings, conference calls, and customer meetings
Communicate jeopardy situations to Sales Rep and District Manager
Participate in Annual Business Reviews
Be Safe: Zero Preventable accidents in 12-month period and use Intelex
Complete all required Safety Training
Write and distribute meaningful PSR’s to customers
Execute required chemistry tests, log and report data, and maintain inventory at assigned customer accounts
Install, calibrate and maintain chemical feed equipment and process monitoring equipment
Support sales representatives in exceeding system assurance plans for assigned accounts
Minimum Qualifications
HS Diploma or equivalent
At least 1 year of plumbing, electrical installation experience
Ability to travel at least 25%
No immigration sponsorship offered for this position
Familiarity with common software such as MS Word, Excel
Ability to manage inventory
Laboratory experience

157

Senior Service Representative Resume Examples & Samples

Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis
Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures
May resolve escalated work or issues from more junior staff, where applicable
Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities
Provide on-the-job assistance and training to others, as requested

158

Service Representative Resume Examples & Samples

1 year previous experience in a Contact Center environment
2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
To better represent the communities we serve, applicants who live within 30 miles of the work location listed will be given preference

159

Technical Service Representative Resume Examples & Samples

Actively participates, together and as peer to allocated Sales
Representative, in key phases of the sales process to prospects
Become familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
Bachelor degree in related field
Minimum of 5 years experience in Automotive OEM market in a Technical job function with knowledge of coatings and application processes
Ability to travel over 25% of time and work a flexible work schedule including nights and weekends
Strong interpersonal skills and ability to interface effectively with all levels internally and externally (business owners, purchasing personnel,engineering, product users, and internally at all levels)
Solid oral and written communications skills
Aptitude and desire to develop into Sales or Account Management roles preferred
Strong project management skills

160

Techical Service Representative Resume Examples & Samples

Regularly perform water analysis and engage in advanced problem-solving to apply the appropriate chemical solutions and monitor effects for additional treatment
Focus on performing required services, as dictated by contractual obligations
Consistently calibrate pumps and perform repairs that restore chemical feeds
Monitor product feed rates and their relative impact on the water sample and make necessary adjustments to treatment program when gaps are detected
Provide technical guidance and instruction to junior technicians
Enter results into software program and communicate results utilizing service reports
Assist in water-related system improvement projects
Monitor product inventories
Utilize and maintain company equipment in good, clean condition
Other duties as assigned by manager
Advanced problem-solving skills
Thorough knowledge of company product portfolio and applications uses
Limited supervision
Organized and self-motivated
Capability of learning operating systems
Microsoft Office (Word, Excel and PowerPoint) or equivalent skills
Bachelor’s of Science; Engineering or technical degree preferred
2-5 years of experience in water treatment, chemical or hydrocarbon industries

161

Technical Service Representative Resume Examples & Samples

Coordinates site testing and introduction of new products
Assists the sales team as required on special customer projects such as line trials for key prospects and troubleshooting for current customers
High school diploma/GED required. Technical or vocational education (2 years) in auto refinishing preferred
Minimum 5 years experience in the direct application of automotive car refinishing products required
Knowledge in refinish application techniques and professional knowledge of refinish repair processes
Ability to wear a respirator and pass an annual fit test

162

Technical Service Representative Resume Examples & Samples

Effectively interact with customers of all technical skill levels to define, research, and resolve issues quickly and accurately via phone, email and chat
Provide a superior level of service in all customer interactions, with a target of first contact resolution
Manage and enhance customer relationships across all customer accounts, including strategic enterprise accounts
Determine customers’ requirements and expectations in order to recommend specific products and solutions and/or to escalate the call appropriately
Manage responsibilities for meeting all internal/external service levels whilst owning the customer experience until resolution
Supporting, troubleshooting and assisting customer implementations utilizing our APIs and SDKs
Effectively document support cases for all customer interactions and inquiries until resolution
Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved

163

Technical Service Representative Resume Examples & Samples

Develop new potential markets and demonstrate programs to support district, regional and national selling objectives. Prepare technical materials as needed
Lead agronomic and product training activities targeted at business representatives, customers, university personnel, and other influential customers
Monitor and positively influence key centers of influence (COI) such as universities, consultants, and other 3rd parties through relationship building and regular contact. Provide product information, label updates, and technical results to these COI's. Administer local demonstration and grant in aid research programs
Provide customer service call training and assistance to Business Representatives and Innovation Specialists. Train Business Representatives and Innovation Specialists on investigative field techniques and assist with product investigation where necessary
Investigate and provide supportive data to meet sales objectives. Develop field plot protocols to provide needed data to answer product usage questions
Provide technical link between Biology (R&D) and the marketplace. Become familiar with new BASF products prior to first marketing year. Participate and help organize on-farm product testing

164

Sunadvantage Service Representative Resume Examples & Samples

Review and triage requests to quote in order to decide whether to proceed with quote
Gather data critical to quoting and installation of new business / amendments
Advise Brokers of rate adjustments
Service clients after installation of new and amended account
Review new sales
Promote Sun Life Financial's (SLF) new Internet capabilities
Promote SLF's image and Group Product and Service capabilities with Plan Administrators and Brokers
Provide training and on going support to Plan Administrators
Maintain open communications with other Sales Offices, Client Services, Underwriting to share service delivery improvements idea
Actively seek to find solutions to client and broker issues
Provide sales support to three Account Executives

165

Benefit Service Representative Resume Examples & Samples

Receive approximately 40 calls per day from employees or client human resource representatives
Serve as a conduit to guide and direct employees to the correct resources
Update employee elections in the benefit databases
Process incoming/outgoing paperwork for plan participants
Keep client and participant data secure and confidential

166

Agency Service Representative Resume Examples & Samples

Requires a high school diploma
1 year of related customer service experience; or any combination of education and experience, which would provide an equivalent background
Previous health insurance industry experience preferred
Advanced benefits, claims processing or membership knowledge preferred
The 4th quarter (10/1-12/31) is the busiest time of year

167

Senior Service Representative Resume Examples & Samples

Reviewing entries on the tax file to ensure integrity, accuracy & quality assurance of transactions and tax packages
Process transactions/input and perform reconciliation activities
Fulfilling of customer inquiries by established service level agreements
Perform administrative tasks such as distributing/collecting documentation and information, archiving historical documentation and assisting in the preparation of reports
Participation in the testing of assigned projects and enhancements
Recommend/implement process improvement
Intermediate/Advanced knowledge of Microsoft Office (Excel/Access/Word/Outlook)
Good keyboarding skills
Basic knowledge of the securities industry and investment income tax reporting forms
Demonstrates strong analytical thinking and problem-solving

168

Technical Service Representative Resume Examples & Samples

Work with the sales team to identify the new application opportunities in flexible package industry
Capability of working independently in the lab and machine hall. Summary the lab works and trials
Submit technical report, weekly report and monthly report to line manage timely
Provide technical instructions to new customers and help the sales team to set up contact with Customers
Visit key customers and distributors routinely to understand their requirements and provide them technical supports timely and effectively
Provide technical training to customers and distributor to improve their understanding of our product portfolio and improve their troubleshooting capability
Submit customer visit report to line manager and business manager timely
Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively

169

Provider Service Representative Resume Examples & Samples

Looking for a team player, who has a positive attitude and is willing to learn and take additional responsibility
1+ years of Managed Care or Medical Insurance experience
1+ years experience in a Claims, Customer Service or Provider Support role
Associates Degree

170

Senior Service Representative Resume Examples & Samples

High School Diploma/GED or equivalent work experience
1+ years of related experience
Mortgage, tax, or escrow knowledge is a plus

171

Service Representative Resume Examples & Samples

Transactions related to the administration of flight attendant such as payroll
Leave of absence processes
Family leave recodes
Assisting with setting up training and travel to training
Various transactions in SHARP/SAP (AA Payroll System)
Manipulate flight attendant payroll records in SABRE and SHARP
Handle PTRs (removing flight attendants from and returning them to payroll)
Monitor flight attendants on leaves of absence
Keep accurate payroll-related records
Administer the Maternity Leave and other leave of absence processes
Research flight attendant customer compliment and complaint letters
Set up training and travel
High School Diploma or GED.　
Must demonstrate proficiency in navigating various PC and MS Office Suite applications as well as the use of web-based tools
Required PC Skills: Outlook, SABRE, MS Excel, MS Word, SHARP
Minimum typing skills of 35 to 50 WPM as this position requires timely and accurate record keeping. 　
Must have excellent intrapersonal and communication skills.　　　
Ability to read, write, fluently speak and understand the English language.　　
Proficiency in SABRE DECS and RES.　
Experience working with a contract labor group and knowledge of the flight attendant CBA is strongly preferred
Previous call/contact center experience a plus.　
Previous on-the-job office/clerical experience desired.　
May require shift work including weekends and holidays
Must be able to effectively manage multiple tasks and prioritize them appropriately while taking direction from several sources.　
Must be comfortable dealing with a high volume of phone calls as well as interacting with a variety of constituents including, but not limited to: flight attendants, various levels of management, and the union representing the flight attendants.　
Must be able to provide consistent, clear and accurate information to the customer, have the ability to understand issues and problems presented to them on the phone and provide timely solutions in accordance with company policy and procedure.　
Must be able to handle a high volume of administrative tasks.　
Must perform well in a team-oriented environment and work cooperatively with other team members to manage varying workload and collectively meet departmental goals

172

Technical Service Representative Resume Examples & Samples

Provide technical support all of our product lines on customers’ site
Apply hydraulic, mechanical and electrical knowledge to equipment and issues
Maintain customer database
Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
Electrical Journeyman certification, dual ticket preferred
Experience in testing the repaired equipment for proper performance
Superior customer service skills and communication skills are required
Solid track record in dealing with customers in a technical role
Adjust, repair or replace all defective equipment parts, components or systems at customer sites
Maintain a safe and clean work environment
Knowledge and experience working with Microsoft Office (Word, Excel, Project)

173

Technical Service Representative Resume Examples & Samples

Directly answers dealer bicycle warranty and technical questions from phone calls and e-mails received
Works as part of the CSG Technical Service Department by communicating all technical information to all relevant departments (Engineering, Quality, Finance, etc.)
Adjudicates warranty issues or elevates these issues to the appropriate technical authority to achieve resolution
Enters data into computer based Quality Management System (QMS) and periodically analyzes and reports warranty data
Maintains up-to-date technical knowledge of bicycle and bicycle components and systems
Provides internal feedback to selected CSG departments regarding warranty and technical issues reported and recorded from the field
Provides input into the performance of product launched segmenting data into SKU, and supplier relevant buckets
Performs an evaluation to diagnose fork issue(s), and corrects them if the product can be repaired or suggests a replacement if applicable through the CSG fork replacement program
Makes all necessary repairs, including but not limited to: telescope/bearing replacement, cartridge rebuild/upgrade, custom tuning, oil replacement, seal replacement and/or any other component(s) damaged, based on inspection findings
Responsible for report failure trends to the Headshok Product Quality Coordinator, Headshok Product Engineering and the Headshok Product Manager
High School diploma or equivalent and 1-2 years experience in a customer service environment
Must have excellent verbal and written communication skills
Must be computer proficient in Microsoft Word, Excel and Outlook and have the ability to learn other software applications
Excellent technical understanding of bicycle systems
Excellent judgment and decision making skills
Good record keeping skills and attention to details
Computer skills working with a Microsoft based applications
Passion and enthusiasm for bicycles and cycling
Ability to adapt to changes and evolving scenarios
Patience while dealing with external customers
Ability to professionally represent CSG to valued customers
Must be flexible to work a varied full time schedule during the hours of 9:00am to 8:00pm ET-Monday-Friday
2- 5 years’ experience working in bicycle shop or completion of bicycle mechanics training program and 1-2 years shop experience
Passion for Cycling and the Cycling Industry
Experience in successfully dealing with the public is desirable
The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment. Desire to advance within the industry is a plus. Experience in successfully dealing with the public is desirable

174

Service Representative Resume Examples & Samples

Must possess substantial experience in both RES and DECS
Must have a working knowledge of Outlook, Word and Excel
Excellent interpersonal, oral and telephone communication skills are required
Must have the ability to work under pressure, handle multiple tasks and be a team player of a 24/7 operation
Heavy phone and shift work required
Must be able to effectively handle a fast paced, high volume workload during off-schedule operations
Must be available for shift changes, vacation coverage and overtime with little or no advanced notice, including weekends and holidays
Must be self-managed
Must be able to handle multiple tasks concurrently
Must work well under pressure and deadlines
Must work with minimal supervision
Must be able to manually complete duties in the event of computer outages
Must be able to speak clearly over the telephone and be understood by crewmembers
Spanish speaker a plus but not necessary
Ability to sit for prolonged periods of time
Ability to lift twenty-five pounds
Work in a highly stressful environment on a daily basis
Stoop, bend, twist, turn and reach while working with PC, telephone and files
Must be able to exercise sound judgment in making decisions based on information gathered/reviewed
Must be flexible and capable of adapting to constant change
Ability to work with all levels and union groups
Ability to review policies/procedures and recommend changes
Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
Capable of reviewing work product of assigned area(s) and recommending changes to improve productivity and efficiency
Ability to communicate clearly and audibly both orally and in writing
Ability to prepare written and verbal turnovers
Ability to learn computer applications and apply knowledge
Ability to prioritize tasks
Ability to memorize computer entry codes and city codes
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
Ability to work shifts, including weekends and holidays
Ability to work overtime as required, sometimes with little or no advanced notice

175

Territory Service Representative Resume Examples & Samples

Review monthly activities with their Authorized Agents and identify opportunities to increase business and revenues
Assist InComm Customer Care with customers’ “missing” money in SSMs due to glitches
Develop and maintain relationships with the owners, managers, and staff
Must have a working knowledge of our competition and be able to articulate the differences and advantages of being a InComm Authorized Agent versus being a location of some other processor
Record all Bill Acceptor Unit and all Bill Dispenser Unit services from Teleasy report in all markets
Assist Customer Service with customers’ “missing” money in Self Service Machines (SSM) due to glitches
Minimum 2 to 5 years job related experience in outside sales or service required, covering a specific territory with multiple account locations. and a proven positive record of success
Preferred background will include specific experience with a wireless carrier or other monthly billed service provider that sells through retail distribution (such as DirecTV, Dish Network, pre-paid long distance services, etc.)
This is a dynamic department and responsibilities will change as needed. This applicant should be a self-starter, be able to work under pressure, and thrive in a challenging, dynamic team focused environment
Must have great communication skills, both verbal and written

176

Departmental Civil Service Representative Resume Examples & Samples

Investigates and responds to complex grievances relating to Human Resources matters such as payroll, promotion, and transfer issues
Reviews proposed grievance responses and consults with management on appropriate handling of grievance procedures
Meets with labor organizations to consult on proposed new policies and directives
Drafts and enters into stipulated agreements and settlements if agreements and settlements are in the best interest of the Department
Provides advice and instruction to departmental managers in all matters related to the memoranda of understanding between the County and the department's labor organizations
Prepares and presents cases for Employee Relations Commission arbitrations regarding lower level (5 days and under) discipline by interviewing witnesses, assembling evidence, analyzing information, developing a strategy of presentation, preparing briefs, motions, and oral arguments, and examining and cross examining witnesses
Graduation with a Juris Doctor Degree
Strong verbal and oral communication skills

177

Service Representative B Resume Examples & Samples

Must pass the Physical Demands test for Service Representative B
Must have two (2) years experience as Service Representative A
Must have satisfactorily completed Service Representative B school for all duties in this classification
Must possess the ability to handle customer contacts satisfactorily and communicate effectively

178

Provider Service Representative Resume Examples & Samples

Basic level of proficiency with Microsoft Office Suite programs including Excel and Word
Comfortable with an 8 hour work shift, Monday through Friday, between the hours of 8:00 am and 8:00 pm
Prior experience with provider support

179

Technical Service Representative Resume Examples & Samples

Help Production Supervisors with Production
Follow the charge hand arrangement with the daily work
Watch the production line, help keep it running and identify any problem areas
Solve the finishing problems immediately or report to the charge hand if he is not able to solve them
Help keep master and production color panels updated
Train people in the mixing room and on line workers
Copy the panels and finish the samples on time and correctly

180

Temporary Package Service Representative Resume Examples & Samples

Assisting with package receipt, storage & distribution to students living in campus housing (must be able to lift up to 30 lbs)
Distributing US mail for students living in the residence hall
Processing misdirected mail from students living in the residence hall
Providing customer service
Maintaining accuracy and attention to detail
Interacting with administrators and students in a courteous and professional manner

181

Technical Service Representative Resume Examples & Samples

Fielding inbound calls from Lottery Retailer locations, Lottery Representatives and Marketing Representatives
Provide technical support as it relates to gaming terminals or communications related service calls
Properly route Retailer service tickets to second level support including Field Service, or Data Centers
Properly communicate any situations relating to Retailers/Representatives that may require escalation to Response Center/Site Level Management to the Service Desk Supervisor
Provide an excellent level of customer service
Responsible for meeting departmental metrics and Key Responsibility Areas (KRA’s)
Communicate directly with Operations and Dispatch departments in the event status changes or updates are made to open tickets
Verify the status of communication lines by utilizing network monitoring systems
Provide information on specific state lotteries active games and promotions, including detailed steps on how to process transactions
Research the status of instant and online tickets
Successfully meet the departmental Key Performance Indicators and answering the phone in no more than 3 rings
Review and comprehend all departmental and individual reports
Responsible for maintain satisfactory scores on all Quality Assurance checks
Actively participate in team meetings
Assisting with training and further development of peers and team members
Any other duties assigned
Ability to type 30 wpm, minimum
Ability to self manage

182

Technical Service Representative Resume Examples & Samples

Provide timely and competent answers to technical inquiries regarding Entegris products and their applications received from customers, distributors, account managers and equipment manufacturers
Make recommendations concerning the selection and proper use of Entegris products
Analyzes, solves and prevents problems associated with Entegris products and services. This process requires the incumbent to anticipate potential problems, take the necessary corrective action and keep upper management apprised where appropriate
Prescreen customer purchase orders, when requested, to insure valid part numbers are shown, and when necessary contact the end customer to insure a valid Entegris part number is shown on the PO and accurately reflects what the customer’s requirements
Accept calls on the customer service automatic call distribution phone service related to product selection and other technical requests
Responsible for responding to and routing inquiries received via Entegris’ various web based product selection tools and various other internet channels in a timely and accurate manner
Responsible for preparing and sharing reports as required to document web based activity
Monitor the “customer service inbox and disseminate the information to others within the customer service team as needed
Responsible for participating in and showing leadership in quality improvement activities. Activities may include serving on cross-functional teams as part of process improvement initiatives
Process requests for samples from customers and Entegris representatives in accordance with appropriate policy and procedures
Communicate price and delivery, via the SAP quote process, and other information on Entegris products and services to multiple business units, distribution channels, and customer types
Create new product quotes using the Custom Quotes Database for internal customers such as product managers and account managers
Demonstrate a willingness to complete miscellaneous tasks as assigned in order to support the overall department and organization
Respond to customer inquiries the same day, but not later than 24 hours
A technical degree from an accredited college, university or vocational school
Combination of training and experience, or a demonstrated capability to perform the duties of the job
Degree in Mechanical Engineering from an accredited four-year college or university or vo-tech certificate with a minimum of three years of job related experience preferred

183

Technical Service Representative Resume Examples & Samples

Maintain records of the application of company products. This includes day to day climate, conditions as well as surface preparation information
Perform quality checks of surface preparation, and the application steps in the painting process
Reads gauges Advise customers as to what a painting job will require (i.e. equipment, climate conditions, required personal protective equipment, etc.). May occasionally demonstrate use of application equipment
When conditions are not within company specifications advises customer, applicator and immediate supervisor
Lifts 100 pounds
Assist customers, applicators in the proper application of coatings and paint systems in accordance with company specifications

184

System Service Representative Resume Examples & Samples

Ability to repair PC Hardware
Ability to repair Laptop Hardware
Ability to repair x86 Server Hardware
Basic understanding of computer operating systems and networking
Retail/Point of Sale hardware repair
Cisco hardware repair
A+ Certification
Network+ Certification

185

Technical Service Representative Resume Examples & Samples

Bachelor degree or above with textile chemistry and/or textile equipment background
Experiences on textile industry especially textile digital printing is preferred
At least 2 years of working experience in textile industry
Strong technical background and willingness to learn new technologies
Demonstrated ability to use scientific methods
Good team building, conflict resolution and interpersonal skills
Ability to work and communicate effectively within the organization
Fluent in English & Mandarin
Good computer proficiency
Willing to travel

186

Provider Service Representative Resume Examples & Samples

Completes administrative processes related to the application, credentialing, contacting and recredentialing of providers
Reviews all provider applications and supporting documents to ensure compliance with the credentialing criteria for inclusion in the different networks
Tracks credentialing process and sends provider the completed contract once process is completed
Runs reports from provider databases to track credentialing and recredentialing activities for the variety of provider types
Returns the signed fully executed contract to new providers in the FFS and TERM networks
Tracks providers’ malpractice insurance, DEA, and licensure renewals to ensures they are current/active
Facilitates the resolution of credentialing issues and coordinates and completes external and internal termination notification requirements
Periodically review state and federal bulletins for provider sanctions; review provider disbarment reports and notify Manager of outcome
Attend and participate in meetings to achieve departmental and interdepartmental goals and objectives
Triages provider related issues and escalates complex problems when necessary to Manager
Respond to claim issues by assessing fee schedule and contract configuration, procedure and diagnosis code questions, review of modifiers and other claim form components, in order to determine payment accuracy
Builds and maintains productive relationships with network providers and their administrative staff
Monitors clinician compliance with policies and procedures; provides education when necessary
Assists with network development and handle follow-up activities
Organize provider files which are easily reviewed by staff, credentialing committee and external review bodies
Accurately enters and maintains Provider’s data into multiple databases resulting in accurate provider directories, provider payments, mailing labels and report information
Documents communication with providers in the designated databases; assists in managing the integrity of databases by using contacts with providers to verify and update provider files
Assume additional responsibilities as assigned
Position requires access to the following documents which include Protected Health Information
Experience working with Excel, Microsoft Word, Outlook
Data entry experience
Experience with business correspondence and communications
Previous experience in managed care credentialing
Contracting experience
Experience in role requiring strong communication, verbal and written

187

Operations Service Representative Resume Examples & Samples

Respond to and resolve all urgent and standard Global Learning Center (GLC) and/or Georgia Tech Professional Education (GTPE) service requests in a timely and appropriate manner
Coordinate with appropriate staff to ensure proper configuration of classrooms and meeting spaces, guest access, material availability, and ensure that audio-visual needs are met timely
Ensure the creation and appropriate setup of event and customer-specific directional and digital signage
Serve as the first level of contact for support and technical issues related to telecom and A/V equipment
Assist in facilities management providing support related to furniture issues and facility needs for classroom and meeting space arrangements
Provide courier and property control services to including mail delivery and inventory maintenance
Education:Technical Diploma, Associate's degree or two years of related college course work or equivalent combination of education and experience
Work Experience:Two to three years of job related experience
Certifications:N/A
Skills:Working knowledge of audio visual systems, computer operating systems; ability to interact effectively with internal employees and external agencies; high degree of customer service and diplomacy skills; attention to detail; critical thinking; ability to function in metrics-driven organization; organizational skills; problem solving and analytical abilities; ability to multi-task and professional business writing skills
Preferred Education:Bachelor's degree in Communications or related field
Preferred Work Experience:N/A
Preferred Certifications:N/A

188

Service Representative Level Resume Examples & Samples

Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses
Thorough knowledge of Group Benefits products
GBA designation or working towards the designation an asset
Proficiency in all Microsoft Office products

189

Appointment Center Service Representative Resume Examples & Samples

Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls
Works in a personal computer environment with multiple departments
Uses guidelines and protocols for multiple departments to best meet member needs
Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines
Prioritizes member needs and offers alternatives to members when appropriate
Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters
Uses tact and diplomacy in handling difficult interactions with members
Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution
Composes messages for physicians/providers, registered nurses and other medical staff based on member requests
Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center
Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes
Must perform all of the above duties while meeting established standards of performance for quality and productivity
Performs clerical duties which may include assigning new members a primary care physician, calling patients and booking appointments for specialty appointments, calling members to cancel and reschedule appointments
Assume other activities and responsibilities from time to time as directed
Two or more of the following: One (1) year of customer service experience. One (1) year of personal computer experience
Successful completion of the Call Center Simulation Test
As part of applicant process, must take Proofreading Assessment for non KP employees only

190

Business Service Representative Resume Examples & Samples

3-5 years customer service experience
Ability to comprehend and use new technologies quickly
Aptitude and comfort level in handling multiple requests concurrently
Consistent attention to organization and details
Strong interpersonal skills and willingness to demonstrate commitment and leadership to stakeholders

191

Professional Service Representative Resume Examples & Samples

Bachelor Degree or higher in Micro-Biology or Molecular Biology
Master’s degree or higher in Micro-Biology or Molecular Biology is desired
Five or more years of food safety industry is preferred
Sales or customer service experience is preferred

192

Business Service Representative Resume Examples & Samples

Properly track inbound/outbound calls and emails
Communicate effectively with internal and external contacts
Communicate escalations to the management team
Meet all established quality targets
Cross Sell Products to existing customer base
Provide website support
Handle any additional assignments as needed
Must possess excellent written and verbal skills
Must be proficient in Word and Excel
Must be detail oriented and possess the ability to multi-task
Must have a proven ability to problem solve
Prior technical support experience
2 year Degree preferred
3-5 Years’ experience in a support position

193

Homecare Service Representative Resume Examples & Samples

Valid Class 5 driver’s license with clear drivers abstract
1 year of commercial driving experience considered an asset
Customer focused, extremely patient, organized and the ability to set priorities
Energetic and self-motivating
Safety conscious and able to operate analytical equipment
Team player who is able to work within tight deadlines

194

Imaging Service Representative Resume Examples & Samples

Serve as the liaison for customer, sales, and production communication to assure the success of all jobs
Responsible for managing job progress through production using Quad/Graphics developed applications
Track all job related material through production, assuring schedules are met. This includes timely notification and status reports to clients and production personnel
Enter jobs into production, write clear instructions while following documented procedures
Ability to analyze customers work instructions. Communicate client expectations to production team
Inform production of any client issues that may need attention or may be a cause for concern
Maintain a professional appearance and relationship with all company or department associates
Maintain confidentiality as required and other incidental duties as assigned
Review and update all responsibilities for day and night lead technicians
2 + years’ experience in prepress, printing, or customer service in the print industry
Excellent communication and organizational skills
Must be detail oriented and deadline oriented
Working knowledge with Mac OS, and Adobe Creative Suites
Working knowledge of Microsoft applications
Must be able to multitask and to be flexible
Associate’s or Bachelor’s Degree preferred

195

Agronomic Service Representative Resume Examples & Samples

Member of the local team, accountable for sales performance by providing technical support to growers, channel partners and sales representatives
Partner with sales teams to position Syngenta on the farm, ‘to, through and with’ in the case of retail
Partner with the retailer for grower to maximize their return on investment
Provide technical training and coaching to the sales force, channel partners and growers
Support new product launches
Aid in resolution of grower service calls
Coordinate trialling efforts within the local area through the Sales Reps and channel partners
Partner with Sales Reps to plan strategies to effectively compete with competitor products utilizing working knowledge of those products
MS in Agronomy / related field preferred or BS in Agronomy with a minimum of 3 years experience required
Understanding of statistical principals and data analysis
Significant technical knowledge of product portfolio, product pipeline and product value propositions
Agronomic theory – knowledge of farming best practices, seed technologies, crop protection
Understanding of segmentation strategy and priorities
2-4 years of experience in sales as well as strong technical background or
2-4 years of experience in R&D role with strong understanding of sales/commercial aspects of the assigned geography
Problem solving skills (e.g. ability to diagnose issues with product performance and provide recommendations)
Theoretical / practical sales knowledge (e.g., what to say and do depending on grower, dealer or retailer needs and unique situation)
Customer facing skills: manage relationship, build trust, offer support
Self-management and prioritization skills; balance time across sales reps and accounts in assigned geographic region
Teaching / communication skills: ability to communicate highly technical information to growers, sales reps and accounts in a manner that is easily understandable
Excellent computer/analytic skills in Windows including Word, Excel, PowerPoint and Outlook
Strong ability to transform trials and data into collateral that will leverage sales with Syngenta Products

196

Agronomic Service Representative Resume Examples & Samples

Create product demand for the sales district by providing internal and external agronomic training, support on Seed and Crop Protection product launches as well as demonstrating the value of Syngenta technology
Implement research authorization and other field scale programs to field test products and integrated crop offers in development, and showcase newly registered products so as to 1) position products with customers, 2) generate data for marketing and 3) facilitate technology transfer to internal and external stakeholders
Act as the lead technical resource to the district sales team for both existing and new products and integrated crop offers ensuring technical integrity, product stewardship and best local recommendations
Provide customer support (training, education, demonstration trials, variety trials, field days, grower meetings) to both internal and external customers demonstrating Syngenta’s focus and strategy
Provide technical in-field support for product servicing for all Syngenta Technology within the district and communicate larger issues to District Manager & Technical Lead. Coordinate and manage any 3rd party consultants involved in product servicing and product service enquiries for the district
Identify key influencers in the district and develop action plans for each to gain/maintain recommendations for Syngenta products with them
Perform and evaluate Research Authorizations (RA) and demos as outlined by PMRA & Syngenta criteria
Assist in the development, evaluation and implementation of use programs and solutions offerings to customers
Assist the CRC in the resolution of customer and retailer questions from a product management perspective
May participate on marketing campaign teams and provide input on any technical marketing collateral
Provide support in achieving the district sales objectives as defined by the District Manager
Work with internal stakeholders to ensure our technology and offers are meeting grower needs based on agronomic practices
Minimum B.Sc. in Agriculture, Business or Science
Minimum of 5 years experience in either sales, marketing, technical, or research related field
Broad agronomic knowledge of the company portfolio, competitive products, as well as current and emerging agricultural practices and trends in the seed and crop protection industries
Must have broad knowledge of product development process, developing protocols and regulatory requirements
Knowledge of commercial unit and product strategies
Knowledge of agronomy, plant pathology, entomology, and crop protection as it relates to the major crops grown in Manitoba
A passion for customer satisfaction and support
Strong analytical, strategic thinking, and results-oriented skills
Excellent communication, interpersonal and presentation skills
Well-developed negotiations skills
Works independently, highly organized with strong project management and the ability to multi-task
Knowledge of product inquiry handling to ensure timely, accurate investigation, documentation and complete customer satisfaction
Certified Crop Science Certification (completed or in progress) and/or CCA an asset

197

Professional Service Representative Resume Examples & Samples

Bachelor's Degree in Science, Health Care or Nursing is required
Minimum of three years job related experience
Clinical experience, preferable
Computer capabilities including basic PC software, specialized sales software and on-line sales support systems
A professional demeanor and the ability to interact with all levels of an organization

198

Premium Service Representative Resume Examples & Samples

Applies/Reconciles partially paid (debit balance) invoices documenting any irregularities
Applies/Reconciles over-paid (credit balance) invoices documenting any irregularities
Applies/Reconciles the periodic premium billing/payment cycles documenting any irregularities
Meets or exceeds all timeliness, productivity and quality standards established for the position
Verifies member eligibility, benefits, and elections via the policy administration system as needed
Researches information as needed from various resources in resolution of issues or anomalies
Identifies potential problem areas needing further exploration and communicates such matters to their management
Manages the assigned book of business to the current department collection metrics and timeliness standards
Works directly with client/customer in order to facilitate resolution of any outstanding issue
Collects past due receivables
Manages, tracks, trends, and analyzes transactions flowing through assigned book of business
Reviews of all new accounts setups for those accounts assigned and develop/create a client profile
Executes or reviews client/customer refunds
Identifies potential problem areas needing further exploration and communicates such matters to their management as well as to Account Management and the client/customer as necessary
Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally
Based on experience, may provide leadership, training, support and coverage to other team members
Maintains data within internal applications and or tracking tools
Participates in assigned project tasks as needed of small to medium scope/impact
Participates in the implementation of process improvement initiatives
Supports training initiatives or quality initiatives, as assigned
Participates in the QA, UAT and pilot testing for all system releases
Participates in the updating policies, procedures and workflows
Supports established quality assurance standards
Demonstrates sensitivity to culturally diverse situations, clients and customers
Previous experience in Accounts Receivable or Collections would be advantageous
Strong Verbal/Written Communication skills
Analytical and problem solving ability
Strong organizational skills, attention to detail, and results oriented
Ability to work within strict time constraints
Ability to adapt within a fast-paced environment and to changing scope
Ability to work independently with multiple systems
Basic accounting skills required
Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access)

199

Affiliate Service Representative Resume Examples & Samples

Affiliate inspection follow up: establish job acceptance and schedule dates from affiliates
Follow up with affiliate when schedule dates for preventative maintenance work orders pass without job completion and confirm completion or obtain an updated acceptable schedule date
Obtain quotes from affiliates whey they identify deficiencies during inspections
Obtain all necessary paperwork from affiliates upon completion of all jobs
Work effectively with the Customer Service Representatives to find alternative providers for jobs where affiliates are not meeting basic service level requirements
Must be able to successfully work within a matrix organization with the Customer Service Representatives and the Affiliates Relations Department to ensure on-time completion and invoicing of work orders for customers and provide feedback to maintain a high performing affiliate network
Develop a working fire industry vocabulary and understanding of key fire equipment functions
High School Diploma minimum; Bachelor's degree preferred
Strong customer service orientation and business acumen
High level skills in computer applications to include Outlook, Microsoft Office and database management
Ability to manage multiple projects/tasks within short timelines
Works cooperatively, within a team environment
Strong work ethic, business acumen and competitive urgency

200

Operation Service Representative Resume Examples & Samples

Ability to complete assignments in a high-volume, fast-paced environment under tight deadlines
Ability to balance accuracy, speed, and customer service
Strong communication skills dealing with a variety of people, preferably in the financial services profession
Knowledge of multiple computer systems and office machines

201

Intermittent Service Representative Resume Examples & Samples

Note: This job does not include health benefits until employee has attained regular status. Intermittent employees will attain regular status upon the completion of six months of continuous service. Continuous service is defined as being uninterrupted by (1) discharge, (2) resignation, or (3) absence for more than a cumulative total of 30 days due to (i) layoff, (ii) sickness or industrial disability, or (iii) other causes. If an employee is off for more than 30 days during a six month period, a new six month qualifying period will begin upon return to work
This position will require travel to other Local Offices in the East Bay such as Antioch, Concord, Livermore, Hayward, San Carlos, Fremont
Must be willing to travel

202

Book Transfer Service Representative Resume Examples & Samples

Ensures that quote transactions are created, policy transactions are issued, and changes are recorded accurately and in a timely manner by rating and/or entering transactions for personal lines of business. Such transactions may be quotes, new business, endorsements or cancellations
Screens transactions to determine proper processing. Refers to management those transactions that require their attention; completes transactions directly
Provides timely and professional customer service to agents and account managers to facilitate the processing of business. Communicates as needed with Account Managers and agents to obtain information needed to complete screening and transactions, etc
Orders and screens miscellaneous reports needed in the rating and underwriting processes, such as Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc
Provides administrative and general clerical support as needed to assure efficient operation of the Book Transfer team
Personal Lines (Auto & Property) experience strongly preferred. Technical competence in Safeco systems preferred
Experience in a data entry production environment and in-depth knowledge in all lines of business for Personal Lines
Proficient personal computer, MS Excel and keyboard skills

203

Claims Service Representative Resume Examples & Samples

Compare data on claim applications, physician statements, or death certificates with policy file and other company records to ascertain completeness and validity of claim
Contact travel providers, physicians, claimants, or others involved to resolve coverage questions
Examine claim adjustor reports or similar claim/precedents to figure out extent of coverage and liability
Correspond with agents and claimants to complete or correct errors or omissions on claim forms and to investigate or clarify questionable entries
Handle incoming calls regarding coverage to claimants, customers and prospects
Pay claimants amounts due according to settlement agreements and our company procedures
Review and resolve disputed claims using the approved company claims appeal process
Prepare clear and appropriate explanations of claims denied, citing exact reasons for denial
May perform other duties as assigned

204

Technical Service Representative Resume Examples & Samples

Proactively assist direct customers and downstream customers in conversion of new and existing applications to Eastman products
Answer technical questions concerning Eastman products
Troubleshoot customers' processing problems
Prioritize travel and project responsibilities with business strategy, budget, and work load
Support growth initiatives of Eastman's Specialty Plastics business through participation in market activation
Provide training on Eastman products and processes to enable customers to have processing success in their applications
Develop technical literature to support new products and techniques
Assess and communicate customer needs through the appropriate process
Provide helpful, accurate and timely service to customers
Provide application and product development support
Conduct and/or coordinate lab experiments using Eastman products and various polymer raw materials
Generate physical property and performance data to support technical service and market needs
Interact with marketing, manufacturing, sales, and customers to promote and enhance Eastman's polymer products
Participate actively in Segment Teams and associated growth efforts
Travel is expected 50-75% of the time
Bachelor's or higher in relevant Engineering or science discipline
Minimum of 5 years experience in plastics processing, specifically injection molding
Prior experience in an Applications Development/Technical Service strongly preferred
Strong injection molding skills
Ability to build effective working relationships with external and internal customers
Good organization skills, ability to manage several key objectives at the same time
Strong computer skills and efficiency in Microsoft Office
Self-starter with ability to work autonomously, must be highly motivated and results oriented
Strong troubleshooting skills
Proactive, self-directed, creative and takes initiative

205

Super Flex Service Representative Resume Examples & Samples

Previous customer service experience and sales skills
Ability to work in a fast paced environment with a variety of tasks
Proficiency in English

206

Technical Service Representative Resume Examples & Samples

Provides intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management with Sales. Knowledge of spray guns helpful
Responds to complex questions and concerns from the customer regarding product lines and general performance requirements
Provides technical direction and assistance to customers on the use of the product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites
Serves as operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design. Courses in LSS helpful
Serves as liaison with sales by interacting with line management personnel, developing a complete understanding of needs and operations and providing observations and leads to sales
Preparing accurate and timely Technical Service reports
Follow all Valspar and customer safety regulations
Support other technical service opportunities as directed
Lead Valspar managed inventory program and mutual standard program at customer site
High School graduate or equivalent education and experience. B.S. in Chemistry, Operations Management or related field is preferred
Minimum 3-5 years Tech Service Rep experience in wood coatings and finishing lines
Possess excellent organizational and time management skills with ability to prioritize and assign work
Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization
Demonstrated industry and product applications experience
Strong customer service aptitude and teamwork skills
PC proficient

207

Builder Service Representative Resume Examples & Samples

Effectively perform data entry of customer orders using current Timberlake standardized processes and procedures
Key and/or verify original orders in Timberlake Order Manager (TOM), Order Billing System, or Encore
High School Diploma or GED, some college courses beyond high school preferred
1 to 3+ years experience in a customer service or high paced office environment

208

Technical Service Representative Resume Examples & Samples

Analyze customer software usage and efficiency and develops opportunities for maximizing the same
Analyze customer network components / architecture and advise customer on methods to maximize system performance
Manages unresolved or open problem tickets to successful completion
Researches, documents and communicates customer problems. Uses appropriate information systems to enter status and flags unresolved items for follow-up. Uses WebEx sessions as needed
Works with colleagues to maintain appropriate records and reports
Monitors and supports beta test customers
Must demonstrate outstanding communication (written, verbal and listening) skills, intuition and follow-through; combined with professional phone etiquette and a caring attitude
Ability to effectively present information and respond to questions from clients, customers and the general public
Experience as a trainer of software is a plus
Customer support experience in a call center or helpdesk environment is a plus
Possesses the ability to relay technical information to non-technical users
Possesses the ability to quickly learn software applications
Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel) and Microsoft Outlook
Must have working knowledge of Microsoft SQL Server Standard and Express editions
Ability to write SQL scripts a plus
Food service experience is a plus
Strong organizational skills with ability to multi task and prioritize
Associates or Bachelor degree preferred
Air travel is required in accordance with company travel policy
Valid driver's license required with ability to legally rent and drive car's within the continental US in accordance with company travel policy
Applicants must be able to provide proof of employment eligibility if hired

209

Senior Shared Service Representative Resume Examples & Samples

Timely checking and accurate processing of requisition entries and purchase orders into ERP system
Working as a part of Procure to Pay team who has responsibility for accurate and timely data input and submission (this is essential responsibility to comply commitments to our internal and external vendors and business partners, as well as meeting and submitting monthly reporting results to the Corporation)
Submitting Accruals to Finance Analysts and company management
Tracking and analyzing Opex and Capex expenses
Interfacing with various internal and external suppliers/vendors to resolve any queries
Ensuring all SOX and Audit compliance requirements are met
Performing Procure to Pay Process improvement project work

210

Intermodal Service Representative Resume Examples & Samples

The gate function includes various aspects of the process involved in admitting/releasing trailers and containers to/from the terminals
Checking equipment for damage
Verifying equipment numbers and door seals
Light data entry tasks
Customer/driver contact
Billing issues
Extensive computer interface
Equipment inventory
Office clerical functions
Miscellaneous activities and responsibilities as assigned by manager

211

Provider Service Representative Resume Examples & Samples

Maintain professional standards and practice attentive and active listening with a strong focus on establishing a positive rapport with providers
Perform complete investigation and conduct the necessary follow through on all inquiries regarding the provider nomination and credentialing process. This includes inquiries related to initial applications, exception requests, re-credentialing applications, program changes and contract additions
Interpret and effectively communicate information related to provider file maintenance such as demographic and practice information updates
Research and accurately respond to inquiries regarding the provider disenrollment process, including investigating discrepancies with Network Operations
Provide support and training on the use of web-based services. Assist providers in the registration process for face-to-face and webinar forums

212

Psegli Temporary Meter Service Representative Resume Examples & Samples

Read all types of electric meters in the field
Leave missed reading cards in accordance with established procedure
May be assigned to perform all customer order work as required including change name & special reads and verify meter information
Report all incorrect or unusual conditions observed in the field including stopped meters, incorrect constants, and transformer inspection
Install and replace automated meter reading devices. May be assigned as a helper to assist a Technician or Working Leader as required
May be assigned to post company notices as needed, excluding collections
Accredited High School Diploma or a GED
Must have a valid driver’s license in good standing
Must have communication skills, poise, and tact, in order to handle routine customer contacts in a pleasant and courteous manner
Must be neat and accurate in work
Must satisfactorily pass the Pre-employment test
Experience in working outdoors in all types of weather
Experience in working at a job where you must be aware of your surroundings and personal safety
Ability to use good judgment in making on-the-job decisions and experience in having positive interaction with customers

213

Technical Service Representative Resume Examples & Samples

Responds to basic questions and concerns from the customer regarding product line(s) and general operations; generally involves task orientated situations, limited problem solving, and direct supervision
Provides technical direction and assistance to customers on the use of the product line(s); typically includes single locations and technologies, and basic application methods
Serves as a basic operational advisor to customers by applying routine quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on most issues
Serves as a liaison with sales by interacting with line personnel, developing a greater understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel
Assists with performing account management activities by facilitating new or recurring orders, developing relationships with customer contacts, and facilitating communications with sales personnel

214

Technical Service Representative Resume Examples & Samples

Supervision and co-ordination of maintenance, repair and breakdown work on mining equipment
Identify and Implement machine performance improvement strategies and maintenance plans
Provide application support and maintenance advice to the Customer
Assist Customers in the identification, sourcing, and ordering of parts when required
In conjunction with the Customer, develop and refine work scopes for scheduled work and repairs
At all times, comply with Customer safety standards and Joy Global safety requirements
Trade or Engineering Qualification (Electrical)
Knowledge of P&H Shovels, Draglines and loaders
Previous experience in the mining industry or related heavy industry
Demonstrated ability to interpret electrical schematics, mechanical and engineering drawings
Demonstrated ability to self-manage and take responsibility in a remotely supervised role
Demonstrated Customer management experience
Demonstrated problem solving ability
Full understanding of Site Safety and Environment protocols

215

User Service Representative Resume Examples & Samples

Assist customers with account setup, software installations/configuration, troubleshooting and billing enquiries
Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions
Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately
Maintain status of issues in a call-tracking system and follow-up on escalated issues
Convey user feedback to appropriate business areas such as Marketing, Product Management and Development

216

Cusomer Service Representative Resume Examples & Samples

Assist in department/company projects, as needed, i.e. Provide feedback about the customer’s experience
Must be computer literate and able to multi-task – i.e. document call experience while using the Quality Program
Typing 35/wpm required

217

Senior Employee Service Representative Resume Examples & Samples

Relevant or related experience within human resources, shared services and/or payroll
Strong interpersonal and listening skills
Ability to learn new technology and software programs quickly
Experience working with case management and knowledge base tools
Experienced interacting with customers in a shared service center environment
Ability to work any shift between 7:30 AM and 7:00 PM Eastern time Monday through Friday Hours will be determined by business needs
Experience with PeopleSoft, SilkRoad, BrassRing, Cornerstone, Fusion and Microsoft Offices Suite preferred
Bilingual language English / Spanish preferred

218

Technical Service Representative Resume Examples & Samples

Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps
Improve system performance by identifying problems; recommending changes
Utilize computer technology to handle high call volumes
An ability to assess each customer knowledge levels on mobiles, internet and cable connections
Ability to deal with difficult callers – being polite, have confidence, and use diplomacy in difficult situations
Logical thinker
Detail-oriented and customer-focused; Accurate records keeping
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous Telco customer service / technical support experience is a plus!

219

Technical Service Representative Resume Examples & Samples

2-3 years’ working in the trades (plumbing, electrical, mechanical)
Knowledge of water filtration
2-3 years’ hands-on experiences Reverse Osmosis and pretreatment

220

Technical Service Representative Resume Examples & Samples

Fixing any problems that may arise with the hospitals printers, copiers and break fixes
TSR’s will have 50% travels to surrounding hospitals
Responsible for maintaining help desk and preventive maintenance
Meeting with clients on site and fixing printers
Coordinating technology from one office to another
Experience with printers, copiers, and break fixes
Excellent customer service skills and experience
Break fix experience is required
Networking experience on installing printer on printer service is a plus
Must have a working knowledge of about printers, copiers, etc.

221

Temporary Meter Service Representative Resume Examples & Samples

Retain a valid Motor Vehicle Operator’s License which does not restrict driving as to type of transmission or hours of operation
Successful applicant must have passed the EEI MRAB test or equivalent
Must pass Field Assessment Test

222

Temporary Meter Service Representative Ibew Local Resume Examples & Samples

The physical ability to walk long distances and climb stairs without undue fatigue
Suitable personality and appearance for customer contact is necessary
Ability to safely operate Company vehicles, tools and equipment as required

223

Cusotmer Service Representative Resume Examples & Samples

Generate quotes upon Accounts Managers’ or customers’ requests in SAP
Enter valid orders to initiate product shipment
Manage orders to ensure complete and on time delivery
Manage inventory effectively
Create on time invoices upon delivery or completion of installation
Manage returned and defective products to Logistic Centers and provide credits to customers
Contribute to continuous quality improvements to ensure business compliance
Participate in process improvement and simplification projects
Take ownership of customers’ issues and resolutions
Establish and maintain effective communication with production, supply chain and customers
Ensures highest level of customer satisfaction(internal and external)
Bachelor Degree, with 2 – 3 years of customer service relevant experience will be a plus
Fluent spoken and written English
Working knowledge of SAP application will be a plus
Ability to work successfully in a team environment
Customer satisfaction oriented
Able to resolve problem and deliver commitment

224

Technical Service Representative Resume Examples & Samples

Provide timely resolution to customer inquiries, on-line operations and field problems in order to improve operational efficiency
Assist in the implementation of new and/or innovative methods of product application within customer facilities
Serve as technical consultant to customer’s on-line design and staffing
Identify customer needs and expectations in all areas of product application to ensure ongoing development of sales strategy
Develop close working relationships with key customer personnel, along with PPG sales and technical personnel, to ensure a team selling approach and enhanced sales position
Short-notice domestic and global travel (approximately 80%)
Competency in Microsoft Outlook, Word, Excel, PowerPoint, etc
Experience in initiating, planning, and managing projects
Strong knowledge of industrial statistics and/or lean six sigma background
In-depth knowledge of manufacturing equipment and processes
Extensive technical background with packaging coatings equipment
Ability to work independently and as part of a larger team
Exceptional ability to solve complex problems

225

Claim Service Representative Resume Examples & Samples

Review, investigate, evaluate, and adjust, insurance claims, with a strong focus on auto, auto liability and small property loss claims. The incumbent must project a positive image of Farm Bureau by fairly and efficiently negotiating and settling claims with all customers
Contribute to the financial success of Farm Bureau by effectively determining if losses are covered under the terms of an existing policy by reviewing police reports and verifying applicable insurance coverage
Ensure that management has accurate claim information by properly investigating loss claims by calling or writing insureds, claimants, agents, witnesses; ordering police reports; engaging services of an appraiser, and referring claims to outside investigation if necessary
Assure claims are settled in accordance with regulations and policy language by reviewing bills and estimates submitted for accuracy, necessity and reasonableness
Adjusts or denies claims, considering deductible amounts, depreciation, policy limits, etc. Negotiates and explains decisions to insured’s, claimants, agents, as necessary
Maintains professional and productive relationships with agents, agency managers, policyholders, claimants, doctors, attorneys and others so to bring credit to the claims department and company. Keep a service-oriented attitude at all times

226

Technical Service Representative Resume Examples & Samples

Communicates issues with specimen submission clearly, accurately and effectively to laboratory clients
Serves as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
Demonstrates strong customer service and interpersonal communication skills when obtaining required requisition or specimen information that has not been provided
Handles all customer service inquires received by telephone, fax or email regarding reporting of patient results, inquires of tests and services, concerns of service failures and other duties to provide superior service
Document reporting or call history in required format and maintain complete and accurate records
Familiar with specimen types, test requests and medical terminology
Ability to thoroughly research each problem prior to calling the client for resolution to ensure that the error was not made internally
During resolution of problems, the TSR is responsible for educating our internal/external clients on future submission and changes in collections

227

Technical Service Representative Resume Examples & Samples

Develop new potential markets and demonstrate programs to support district, regional and national selling objectives
Prepare technical materials as needed
Monitor and positively influence key centers of influence (COI) such as universities, consultants, and other 3rd parties through relationship building and regular contact

228

Service Representative / Technician Resume Examples & Samples

Perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to products
Applies technical training and experience to affect product repair on retail store products
Builds positive customer relationships with product end-user and store manager
Maintains business like communications, conduct and appearance that is complimentary to customers’ environment and otherwise demonstrates a courteous, positive and professional attitude at all times
Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer / store management satisfaction, and to seek advice and assistance
Has ongoing rapport with store managers and client executives and performs scheduled & unscheduled visits with customer management
Performs retail store systems & product problem determination utilizing the maintenance package, diagnostics, reference documentation, service aids, system tools
Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and provides assistance to less experienced SRs
Operates territory efficiently and/or performs technical services in a complete, quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation
Knowledge of personal computer technology, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
Electricity & electronics knowledge
Ability to properly use test equipment, basic hand tools, and electric meters
Recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair
Written and spoken communication skills
Articulate & demonstrate strategy to end-user customers
Capable of performing freelance diagnostics and repair. Requires minimal assistance from more experienced SRs to carry out difficult product repair activities
Self-motivated with the ability to multitask and drive resolution
The individual must have a credit history sufficient to obtain a credit card in the individual's name in order to charge business related expenses. Approved business related expenses will be reimbursed by the company
Ability to travel (approximately 75%) and work OT as required

229

Data Entry / Policy Service Representative Resume Examples & Samples

1+ years of general clerical/office work experience
Strong typing ability - 50 WPM minimum required
Previous PC experience/ability to learn new software programs
Attention to detail is important
Experience with Microsoft Office Suite

230

Key Accounts Service Representative Resume Examples & Samples

Performance Reporting - Being the expert in all CSS transaction handling processes, such as, OBI, Oracle, LifeTrack, and LF-Tech Support
Identify general product training and field service technical training as needed to various Key Account locations
Will be the Product and Subject Matter Expert on all Key Account OEM equipment
Coordinate and promote the use of CSS- Service Parts Website and monitor order activity and associated reporting
Coordinate and/or escalate service issues as needed between Key Accounts and Life Fitness and communicate activities and results to the CSS Management Team
Travels (10%-15%) to various Key Account locations and participates in meetings providing feedback and clarity on Product Features and Functionality, Serviceability, Service Delivery, and Product Support
Gathers feedback from Clubs and Corporate Office's that will be used towards continuous improvement
Participates in Product Development meetings that best capture the Optimal Product Mix for the Key Account Business growth and development
Develop and maintain training tools, including worksheets, templates, databases and reports that capture and quantify specific Key Account Business
Provides mentorship, continuing education and ongoing training for new and existing Franchise Staff
Review's and Coordinates Key Account installations identifying opportunities for continuous improvement
Perform other related duties as assigned by the Manager of the CSS Department Quality Assurance
Ability to develop relationships within multi-functional areas, such as, Club Managers, Corporate Purchasing, Field Service, Installation Teams, Sales, and C-Level Management
Excellent communication skills including verbal, written, and presentation skills in front of the customer
Ability to adapt training materials to changes in selling and customer environments
Strong organizational, time management, and interpersonal skills
Excellent problem solving, decision making, and research/analytical skills
Must be competitive and results orientated
Strong professionalism and an ability to tailor communication style to best service high-level key accounts
Proven ability to review and report on multiple transaction data points, dashboards, Service Reports, and OBI dashboards for continuous improvement
Strong Internet and computer literacy skills with proficiency in Microsoft Suite (Word, Excel, Powerpoint, and Outlook), OBI, Shore-Tel, Moxie, and Oracle usage within the CSS applications
Must be able to review, understand, and report on competitive activity within the Key Account
Projects a positive, proactive, and very helpful attitude
Takes initiative to complete tasks with urgency and accuracy
Detail-oriented with a strong ability to recognize parts and part numbers
Participates as a team player

231

Technical Service Representative Resume Examples & Samples

Establish an understanding of the product line (specifically the food protectants and preservation application)
Responsible for performing plant trials with current products
Responsible for evaluation of new products
Have knowledge of food manufacturing to implement and promote products in all areas of food protectants and preservation. Also, responsible for technical support by verbal or written communication with sales force and customers
Participate in project work, which overlaps with other departments of technical services
Other functions as required (non-essential functions)
Ensure adherence to all management systems including, ISO 9001:2000, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of Quality and Environmental Policies and procedures. Responsible that these policies and procedures are implemented throughout the organization and all related activities under the position’s jurisdiction
Participate in Industry Teams and Innovation Teams as they relate to assigned industry
Four-year food science or related degree OR a minimum of 15 years of food science related experience
Must be familiar with the field of food science related disciplines, food applications, miscellaneous regulatory and patent issues, and the markets for such products in the assigned industry
Food application orientation and an ability to work independently in ambiguous technical situations

232

Technical Service Representative Resume Examples & Samples

Apply Mechanical / Welding skills to commission, maintain, troubleshoot and repair P&H Mining Shovels in Open Cast Mining conditions
Promote good customer relations and maintain customer database
Lend Technical Support to Shovel assemblies and assist machine commissioning
Provide Mechanical / Welding Technical Support on Joy Global Product Lines on customer sites
Carry out machine Audits during planned outages
Record Mechanical / Welding reliability issues and communicate to OEM Product Support for resolution
Assist customer outage planning and technical meetings
Mechanical Heavy Duty (Red Seal) Journeyman with knowledge of Welding Technology and Fabrication inspection
Welding Technologist (Red Seal) with Mechanical Heavy Duty experience
Proven Mechanical / Welding troubleshooting experience on customer sites
Understand the functionality and operation of mining shovels and capable of accurately diagnosing problems
Possess proven experience troubleshooting mining machines while working in an outdoor environment
Interpret Welding procedures
Maintain a safe and clean safety work environment
Additional Tertiary Education in Mechanical and Welding Trades (CWB Certification) would be an advantage

233

Solutions Service Representative Resume Examples & Samples

Under
Associates Degree or the equivalent work experience is preferred
0-2 years outside sales and/or customer service experience is preferred
Relevant military experience is a plus
Computer literacy and proficiency in word-processing and spreadsheet software is required
May need to lift up to 50 lbs. based on customer needs

234

Technical Service Representative Resume Examples & Samples

Leads projects and cross functional teams as needed
Participates in technical service team initiatives, problem solving and continuous improvement efforts
Provides telephone and electronic case support for technical product support, all warranty claim authorizations
Assists dealers with vehicle troubleshooting, diagnostic, and repair assistance
Conducts in-person dealer visits as needed to resolve technical vehicle concerns
Assist in the development, review and feedback for technical service manuals, videos, team tip articles, bulletin information, part numbers and repair procedures
Assists with specific model service manuals, photo research, diagnostic and testing development
Conducts flat rate time studies for warranty flat rate manuals
Assists Customer Service and Technical Service with escalated case resolution
Bachelor's degree in Business Management, Industrial Science or related field required
Strong mechanical aptitude in powersports and/or automotive
Experience in project management, analytics, budgets, labor allocation and scheduling
Highly motivated self-starter with ability to work under pressure individually or in a team environment
Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
Excellent leadership skills and tract record with ability and desire to take on a larger leadership role in the future
Proficient in Microsoft Office applications, SharePoint, and typing
Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology

235

Valuation Service Representative Resume Examples & Samples

Prioritizes and completes work received throughout the day, while simultaneously receiving inbound calls from customers
Produces vehicle valuations requested by customers through telephone, fax or emails using Audatex software
Updates and adjusts vehicle valuations based upon customer input received trough phone, fax or email using Audatex software
Answers technical questions on vehicle valuations developed by company (e.g. explain fair market value, feature lists) received through phone, fax or email
Determines necessity of performing market research on a vehicle in order to determine the fair market value of the vehicle
Places calls to customers in order to obtain information to complete vehicle valuation
Utilizes instant messenger to engage team for assistance on valuations while interacting with the client
Maintains knowledge of state and national regulations surrounding vehicle valuations
Delivers high level of customer service to all clients
Performs market research on vehicle and equipment in order to determine fair market value
Places calls to dealerships to obtain quotes on vehicles as part of market research on vehicle valuation Requirements
Any combination of experience and high interest in Recreational Vehicles, Semi-truck, Automotive, Power Sports, or Commercial Vehicles is strongly desired
3-5 years in a customer service profession, preferably with an insurance or automotive organization
Able to type 40 words per minute with 95% accuracy
Ability to effectively communicate with others at all levels of the Company and the general public, both verbally and in writing
Ability to accurately complete tasks and projects, within allowable time-frames
Ability to perform special assignments as requested by the management team
Must be able to maintain confidentiality at all times

236

Junior Custome Service Representative Resume Examples & Samples

Ensure that compliance cases are properly logged and assigned according to the procedures
Handle and assist second level teams with security problem determination
Escalate issues when required to appropriate personnel
Monitor ticket queues
Apply end to end ticket and call handling expectations of account
Identify knowledge management gaps and drive closure

237

Affiliate Service Representative Resume Examples & Samples

Collect and review compliance information based on affidavits received from stations
Contact stations regarding compliance issues
Contact stations based on new adds and/or changes
Review grid reports and compliance reports and reach out based on results
Call on specific Post and Radar lists as necessary
Process numerous income calls/emails to provide customer service for assigned radio stations
Manages time; focuses on urgent and important tasks; avoids procrastination; follows up; shows strong attention to detail; meets deadlines
Adapts to shifts in priorities and urgencies
Proficient in Microsoft Outlook and Excel spreadsheets
Assumes responsibility & accountability for assignments and tasks
Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar
Exhibits good interpersonal skills; collaborates with others; maintains composure when faced with difficult situations and personalities
Customer service/support and/or radio experience helpful

238

Passenger Service Representative Resume Examples & Samples

Ensures compliance with applicable Government and corporate regulations, policies and procedures
Shall be able to effectively communicate and use technical manuals and references
Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas
Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools)
Responsible for precise execution of company time reporting procedures and accurate completion of timesheet
Responsible for providing Aerial Port Services on a 24/7/365 basis
A minimum of four (4) years of experience with GATES systems, customer service and a working knowledge of passenger processing operations to execute in accordance with the performance work statement
Passenger Service Representatives shall review and be familiar with AMCI 24-101 V14 Attch 1, Glossary of References and Attch 7, Standards of Performance

239

Total Rewards Service Representative Resume Examples & Samples

Call center and/or customer service experience required; experience on an ACD line preferred
Experience in the insurance or financial industries preferred
Associate Degree and/or equivalent work experience required which includes at least one year of specialized or advance courses in the following areas: English, business, math, communications and information systems and/or equivalent work experience
Previous work experience should also demonstrate the ability to analyze complex information and independently solve problems using judgement that balances the needs of the field customer and the Company
The position requires strong organization skills with the ability to multi-task and set priorities
Superior verbal communication skills with an ability to explain complex technical information in customer terms are required
Must also be able to turn negative situations into positive ones
Excellent written communication skills and business writing experience also required
Non-Registered Fingerprinted

240

Ramps Service Representative Resume Examples & Samples

Loading/unloading may require lifting over 100 items for a single aircraft
Push/pull loaded and empty carts and containers during loading/unloading operations
Couple/uncouple carts and/or cargo container dollies
Ascend/descend jet-way stairs while carrying baggage
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers
Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic
Complete safety checklists for motorized equipment
Drive and operate motorized equipment (e.g., conveyor belt)
Connect hoses to aircraft
High School Diploma, GED or education equivalent
Must possess a valid state issued driver’s license
Must pass a background check
Must be eligible to obtain and maintain credentials necessary for the position
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances required
Must be able to work outdoors in all temperatures and weather conditions
Must NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty or government-approved exceptions
Successful completion of interview required to meet job qualifications

241

Consumer Service Representative Resume Examples & Samples

Provides before and after sales support from different communication channels to ClosetMaid Consumers
On Before Sales Support – Product, Pricing, Design, Product Limitation and Where to Buy information
After Sales Support – Installation and Assembly, Warranty, Safety & Hazard, Returns & Refund
Assess and handles consumer complaints on products, warranty claims and refund
Gathers and prepares relevant documents needed for Refund and Claims processing
Gathers and prepares relevant documents needed for NCR – Non Conforming Parts Report
Able to assess and evaluate consumer request to aid in the decision making for processing consumer request for replacements in accordance to company policy and procedures
Individual customer case management
Assist in the identification of and validate correct design suggestions and parts to be ordered, determine and recommend proper quantity of parts needed and installed, and document all information
Perform follow-up communication activities through different channels
Ensures that required information is logged into central information system pertaining to customer information and requests
Utilize laboratory resources to walk through customers with their design problems
Escalate out of his boundary issues to Superior
Maintains competency level in terms of technical know-how and pass all functional certification assessments
Works hand in hand with Team Lead to ensure operational metrics are achieved
Works with the team in managing day to day task and activities
Handles other projects and task as delegated
Adheres to the goals and objectives set forth by the company
Practice and maintain department policies
Other duties that may be assigned as necessary

242

Technical Service Representative Resume Examples & Samples

Responds to questions and concerns from the customer regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to resolve situations
Provides technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites
Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues
Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel
Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel
May serve as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction

243

In-person Claims Service Representative Resume Examples & Samples

Minimum one year prior customer service experience
High-energy, customer-oriented individual with ability to proficiently multitask and prioritize
Effective team member supporting a positive team environment
Knowledge of damage identification and computerized estimating systems

244

Gold Choice Counter Service Representative Resume Examples & Samples

Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner
Resolve customer issues and concerns tactfully, using effective customer service techniques
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
Answer questions and provide directions in a courteous and expeditious manner
Operate within the areas of rental counter, gold choice, and exit gate at the location
Aid in vehicle selection and upgrade
Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental
Qualify and process customer rentals with accuracy and attention to detail

245

Technical Service Representative Resume Examples & Samples

Serves as a liaison between customer, sales and lab by interacting with line personnel, developing a greater understanding of needs and operations, and providing observations and recommendations to the team
Work with the customer to drive general paint line Mechanical Engineer duties – including system preventative maintenance schedules, safety improvements, continuous process improvements, system cost savings analysis and implementation, emergency response, etc
Assists with performing account management activities by representing Valspar on site at customer facility, developing relationships with customer contacts, and facilitating communications with sales and laboratory personnel
Provides technical direction and assistance to customer on the use of the product line(s)
Responds to questions and concerns from the customer regarding product line(s) and general operations; generally involves task orientated situations, problem solving, and direct supervision
Serves as a basic operational advisor to customers by applying routine quality tools and analytical concepts to assist with improving product quality and efficiency
May require extensive travel to other facilities in the US for training

246

Executive Service Representative Resume Examples & Samples

Serve as a point of escalation for calls requiring a high degree of expertise, discretion, and mediation
Follow-up to assure resolution of issues and achieve closure
High School Diploma and some college, or equivalent office experience preferred. Training or schooling in business or direct experience a plus

247

Employee Service Representative Resume Examples & Samples

Incumbents must be able to demonstrate ownership for issues pertaining to customer service questions, researching and providing solutions rather than escalating problems that can be resolved at the first point of contact
Good communications and interpersonal skills are required as is the ability to remain customer service focused during situations in which customers may be notably frustrated
Incumbents must have good typing skills with the ability to type at least 50 words per minute with a 95% accuracy rate. Data entry skills are essential. Incumbents must also have proficient reading and math skills
The ability to work in a fast-paced, changing environment is essential. Incumbents must be able to learn and adapt to new environments, business processes, and systems quickly. The ability to rotate work schedules and work overtime as business needs dictate is also required
Barring unforeseen circumstances, the ability to commit to a regular work schedule with little absenteeism is critical. Additionally, incumbents must be able to work with defined, rigid schedules in which timed lunches and breaks are predefined
Knowledge of spending account benefits, is preferred but not required

248

Custome Service Representative Resume Examples & Samples

Managing Customers and their needs.This will include the following duties
Service incoming customer requests and address issues via phone, email, written communication and personal contact in a manner allowing the team to achieve its service goals
Effectively follows up on commitments to customers and internal constituents; meeting internal service levels
Has knowledge of product lines, pricing, delivery time and marketing initiatives
Maintains liaison with other departments for order completion
Resolves complaints and issues in a timely fashion
Processes received orders in a timely fashion
Maintains customer records in various sources such as SAP and Salesforce
Provides “help desk” support when customers require help with our customer facing tools and resources
Provide feedback to improve internal processes and the customer experience
Manage orders which includes entering orders, questions, expedites, and follow-ups on rush orders
Completes orders for products as necessary
Completes orders for literature and document information as necessary
Participate in improvement teams
Provide feedback on improvement opportunities
Testing of new systems and capabilities

249

Intermittent Service Representative Resume Examples & Samples

Note: This job does not include health benefits until employee has attained regular status. Intermittent employees will attain regular status upon the completion of six months of continuous service. Continuous service isdefined as being uninterrupted by (1) discharge, (2) resignation, or (3) absence for more than a cumulative total of 30 days due to (i) layoff, (ii) sickness or industrial disability, or (iii) other causes. If an employee is off for more than 30 days during a sixmonth period, a new six month qualifying period will begin upon return to work
Candiates who reside within 50 miles or 50 Minutes of the Headquarter will be given first consideration
Must be atleast 18 years of age
Ability to workflexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc)
External andHiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) exam and Work Orientation Inventory (WOI) prior to interviewing
Candidates must be available and willing to travel to Local Offices within the Northern Valley Service Area such as:Lakeport, Clearlake, Ukiah, Fort Bragg, Eureka, and Garberville
Candiates who reside within 50 miles or 50 Minutes of the Headquarter will be given first consideration
Attendance: Due to the structured of this position and various business needs of this position requires reliable attendance and mandatoryovertime based on business needs
Customer Service Focus identifying the company and customer’s needs are met by communicates/assists in person, by phone, and by computer to assist internal and external clients with customer inquiries, billing issues, servicerequests, and emergency orders; uses computer to research and analyze account information to satisfy customer and internal Company employee inquiries
Manages office supplies, in-coming and out-going mail, out-going correspondences, organization of officefiles and reports
Must be clear and confident communicators who have ability to learn and effectively execute accurate business transactions; counts and opens/closes-out cash drawer, receives and handwrites receipts for cash, check, money orders, and cashierscheck; opens, balances and repares daily payments in accordance with cash handling rocedures; uses computer to enter data pertaining to customer account identification, forms, and payments
Locks and unlocks office; turns lights, office machinery on and off;arms and disarms security system according to PG&E’s company procedures
May use personal car to attend meetings and training or back-fill staffing shortages in other offices; uses computer to compile and produce on-linereport pertaining to vehicle mileage; fuels vehicle as necessary
Work in ahigh-impact, fast-paced environment and able to successfully handle high-pressure situations while partnering with other PG&E departments and colleagues within team to resolve customer issues and ensure customer satisfaction with all inquiries
Ability towork in an environment subject to change based on business needs

250

Meter Service Representative, Cape Cod Resume Examples & Samples

All meter reading (Pedestrian, AMR, soft off & on)
ERT changes
Leak Survey and Leak Surveillance (including leak classification)
Must have Massachusetts Driver's License and be in good physical condition
Gas, pipe fitting, HVAC or plumbing experience preferred

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