Representative, Service Resume Samples
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Representative, Service Resume Samples
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VB
V Boyle
Vern
Boyle
534 Armstrong Club
Boston
MA
+1 (555) 796 1227
534 Armstrong Club
Boston
MA
Phone
p
+1 (555) 796 1227
Experience
Experience
Dallas, TX
Title Service Representative
Dallas, TX
Runolfsdottir-Pagac
Dallas, TX
Title Service Representative
- Receiving incoming calls from clients, dealers and customers and respond as necessary
- Contacting clients by phone or e-mail
- Attend meetings or functions for current business partners to reinforce our current relationships, which may include conducting presentations
- Professional phone and business writing etiquette in contacting clients by phone or e-mail
- You use (or are willing to learn to use) social media and new technology to connect with potential clients
- 45% of Time Marketing/Sales
- Process title applications with minimal errors to ensure quality assurance standards are met prior to forwarding to DMVs/Tag Agents
Boston, MA
Access Service Representative
Boston, MA
VonRueden-Bahringer
Boston, MA
Access Service Representative
- Educates uninsured/underinsured patients about the financial assistance program
- Educates uninsured / underinsured patients about the financial assistance program
- Utilizes the PAI system to complete complex elective, urgent and / or preregistration worklists of accounts
- Deals with physicians and other Customers; Performs expiration procedures
- Utilizes the PAI system to complete complex elective, urgent and/or preregistration worklists of accounts
- Utilizes PAI system to complete complex elective, urgent and/or preregistration work lists of accounts
- Communicates the Hospitals collection policy and collects self pay and copay obligations. Utilizes Skipjack to collect payments
present
New York, NY
Participant Service Representative
New York, NY
Jacobi Group
present
New York, NY
Participant Service Representative
present
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
- Provide outstanding customer service and accurate information to inbound callers about all aspects of their accounts
- Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com
- Assist in the training and mentoring of new hires
- Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services
- Work in a fast-paced environment where achieving target service levels (80% of call answered in 30 seconds) are top priority
- Performs other duties as assigned
Education
Education
Bachelor’s Degree in Related Field Preferred
Bachelor’s Degree in Related Field Preferred
University of Delaware
Bachelor’s Degree in Related Field Preferred
Skills
Skills
- Ability to navigate multiple screens while utilizing multiple applications/system
- At least 2 years’ experience in the Business Services setting with demonstrated above-standard performance in medical insurance billing, account follow-up, and at least one other area of expertise
- Ability to communicate well and effectively interact with patients and families
- Ability to discuss personal and financial matters with patients and/or their representatives
- Ability to work with computer keyboard and CRT; data input 35-40 wpm
- Insurances, billing and collections guidelines/criteria. Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations
- Medical terminology. Insurances, billing and collections guideline/criteria. Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations. ICD-9, RVS and CPT 4 coding
- Demonstrated knowledge of internal Business Office procedures and policies
- At least 2 years’ experience in the Business Services setting with demonstrated above-standard performance in billing, account follow up, and at least one other area of expertise
- Ability to discuss personal and financial matters with patients and/or their representative
14 Representative, Service resume templates
Read our complete resume writing guides
1
Last Chance Service Experience Representative Resume Examples & Samples
- Maintain register/wrap desk area in a clean and organized manner
- Answer telephones and direct calls as needed
- High level of accuracy, attention to detail and able to manage multiple tasks in a fast-paced environment
- Strong math and written communication skills
- High level of ownership, accountability and initiative
2
Beneficiary Service Representative Resume Examples & Samples
- Our Department of Defense contract requires U.S. Citizenship for this role
- Computer literacy with MS Office products
- Experience in healthcare, military or managed care environment
3
Meridian Lobby Service Representative Resume Examples & Samples
- Strong customer service and problem solving skills as well as ability to multi-task
- Basic understanding of deposit compliance and applicable regulations and ability to apply those skills to ensure all transactions are completed correctly
- Able to maintain mental concentration with frequent interruptions
- Motivated, independent problem solver
4
Custsomer Service Representative Resume Examples & Samples
- Training Starts 03/28/16**
- 6 months or more customer service experience; 1 or more years preferred
- 6 months or more working with multiple software applications; 1 or more years preferred
- 6 months or more sales or retention experience preferred
- 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred
5
Temporary PSC Service Representative Resume Examples & Samples
- Responsible for calling remote employees in an efficient, courteous, and supportive manner
- Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention
- A very friendly and helpful attitude and the ability to manage simultaneous tasks
- Experience working with a PC and a Windows environment is required
6
Pref Acct Opening & Service Representative Resume Examples & Samples
- Series 7 & 66 registration preferred, not required
- Superior client satisfaction/service skills including excellent listening skills and professional phone/mail etiquette
- Good organizational and time management skills
- Track record of attention to detail and follow through on assignments
- Keep current and comply with regulatory requirements
- Apply sound judgment and enterprise-wide mindset in making decisions
- Anticipate and understand client needs and concerns
- Customer Service and/or call center experience preferred
- Working knowledge of Microsoft Office Products; Word & Excel
7
Mortgage Service Representative Resume Examples & Samples
- Solid written and verbal communication skills
- 2 Years Customer Service Experience
- Previous success within a performance driven environment
8
Market Service Representative Resume Examples & Samples
- Motivate dealers to use MCUSA through telephone interface or as instructed by the facing DRM
- Assist Brand Manager with strategic projects
- Manage rate sheet templates to ensure proper program parameters, verbiage and current compliance language
- Responsible for sending all approved legal program exhibits to client and follow through to completion
- Create and distribute MCUSA lease and retail programs on a monthly basis or when we have any mid-month program change
- Post all retailer communications and programs on retailer systems
- Responsible for sending final pricing matrices and client swap file to the manufacturer every program period or when there is a mid-month change
- Responsible for sending all reports and documents to the client and internal employees
- Create Ad hoc Analysis/Reporting to assist the MCUSA team
- Automotive business and industry knowledge required
- Knowledge of auto financing competitors
- CAF products, policies and pricing, knowledge preferred
- Credit lending knowledge preferred
- CAF internal operations
9
Service Representative, Deposit & Payments Resume Examples & Samples
- Knowledge and understanding of the business unit’s key products and services, processes and controls
- Some knowledge of departmental systems and applications
- Ability to meet the demands of a fast-paced, deadline-oriented environment
10
Service Representative Operations Manager Resume Examples & Samples
- Requires a bachelor's degree in business or a related field and 4+ years of banking administration and operations or other directly related experience including 2+ years of supervisory experience. A combination of education and experience may meet requirements
- Advanced knowledge of branch banking administration and operational principles, processes and procedures, banking regulations, products and services
- Excellent management, communication and interpersonal skills. Ability to perform complex tasks for the assigned function
- Excellent problem resolution and organizational skills
- Ability to train and schedule staff
- Working knowledge of computer software including Microsoft Office
11
Global Trade Operations Service Representative Resume Examples & Samples
- 11-Demonstrate efficient and effective use of the processing systems
- 1-2 to 3 years of related experience
- 2-University degree or CDCS designation
- 3-Knowledge of uniform rules governing letters of credit
- 4-Proven accuracy with alphanumeric data entry supplemented with strong organizational skills
- 5-Strong customer service and relationship management skills
- 6-Strong written and oral communication skills
- 7-Ability to multi-task in a fast-paced environment
12
System Service Representative Internship Resume Examples & Samples
- High School Diploma – Technical are preferred
- Available for travelling
- English: Intermediate
- Italian: Mother tongue
- IT attitudes, Certifications, network/operating system knowledge are appreciated
13
Policy Service Representative Resume Examples & Samples
- Reviews and processes incoming annuity policy service requests which may include partial and full withdrawals, beneficiary and ownership changes, questions regarding complex contract provisions or values, annuitization quotes and illustrations. Researches, responds and/or processes tasks submitted by Customer Service Call Center
- Calculates taxable implications of financial transactions and reporting as needed to comply with state and federal regulations. Verifies and makes corrections or additions to Forms1099 or 5498 as needed
- Prefer Associate's degree in Business or equivalent training or experience
- Prefer 1-3 years’ experience in life/annuity insurance industry (administration, new business or claims) with a solid understanding of insurance products
- Strong communication skills, including oral and written skills
- Ability to learn quickly and understand complex systems
- Organized, multi-tasking, self-directed
- Problem solver, analytical
14
Treasury Management Service Representative Resume Examples & Samples
- Minimum 1 year with direct client contact required
- Minimum 1 year experience with MS office applications
- Strong PC skills including spreadsheet and database manipulation required. Strong verbal and written communication skills
- Experience in Cash Management/Treasury Management preferred
- Experience in a customer service call center/service center preferred
- Strong leadership skills
- Strong Analytical, organizational and problem solving skills
- Strong PC skills including database and spreadsheet manipulation
- Able to monitor call queues and pending work queues
- Ability to interface in an effective and professional manner with colleagues, clients and business partners
- Good knowledge of banking operations and procedures
- LI-BP1
15
IT Service Representative Resume Examples & Samples
- Proactively manage IT Service discussion with business units, including SLA negotiations, escalations and change initiatives
- Ensure business units have a clear line of communication with IT
- Provide clarity and transparency around IT capabilities relevant to business unit needs
- Take a lead in conducting the mandatory IT process and procedures requiring business unit involvement and followups
- Work with relevant functions on effective problem management
- Significant experience in IT Service Delivery across large IT environments (either through a vendor delivery model or a in house model)
- Proven experience in an IT Support/Service Level Management role
- Exposure to banking systems and financial industry practices
- Proven experience with ITIL V3 framework and fundamentals
- Strong knowledge of BCP and DR
- Knowledge of Cloud systems and installations
- Exceptional stakeholder management skills
16
VIP Service Representative Resume Examples & Samples
- Ability to perform job functions with attention to detail, speed, and accuracy
- Ability to multi task in various situations
- Ability to understand guest service needs
17
Service Representative, TRB Resume Examples & Samples
- Excellent mathematical skills
- Commitment to quality service at all times
- Bachelor’s degree preferred, or equivalent relevant experience
- Ability to keep complex records and to prepare periodic reports from such records
- Ability to communicate effectively and professionally with the public: demonstrated writing skills; the ability to communicate complex information concisely and effectively in writing, in person or via telephone
- Accurate and swift data entry skills
- Ability to understand and interpret retirement laws and regulations
- Ability to follow instructions and function both independently and as a member of a team
- Ability to establish and maintain effective and congenial working relationships with employers, the membership, other members of the public and MTRS staff
- Experience with Microsoft Office Suite (especially Excel) required and financial reporting software preferred
- Willingness to travel within the state
18
Service Representative, TRB Resume Examples & Samples
- Bachelor’s degree in related field preferred, or equivalent relevant experience
- Excellent mathematical and analytical skills
- Must be detail oriented, organized and accurate
- Desire to work in an environment committed to teamwork and quality service
- Ability to communicate effectively and professionally both orally and in writing
- Ability to interpret and apply retirement laws and regulations
- Ability to maintain harmonious relationships with the membership, employers, other members of the public and MTRS staff
- Must be flexible and able to handle a multitude of tasks
- Proficiency with Microsoft Office Suite
- Proficiency with database applications
- A valid MA driver’s license
19
Askhr Shared Service Representative Resume Examples & Samples
- 2+ years of professional experience required
- Bachelor’s Degree highly preferred
- HR Experience or Education preferred
- Call center experience preferred
- Verbal and Written fluency in Spanish, Portuguese or Canadian French preferred
20
Title Service Representative Resume Examples & Samples
- 30% of Time – Closing
- Conduct closings in various offices
- Present paperwork to buyer/seller and ensure that all paperwork is signed correctly (i.e. HUD Statement sales agreement)
- Facilitate the resolution of any issues that come up at closing (fee issues tax questions etc)
- 70% of Time – Business Development/Sales/Marketing
- This position sells and markets closing services through attendance at real estate office sales meetings
- Pick up sales agreements and answer agent questions
- Attend real estate office functions
- Prepare and deliver of presentations and training classes
- Attend charity and community functions and the answering of agent questions
- This position spends 90% of the time out of the office
21
Access Service Representative Resume Examples & Samples
- Utilizes the PAI system to complete complex elective, urgent and/or preregistration worklists of accounts
- Contacts insurers to verify patients insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts. (Coordination of benefits, benefit coverage/limits, copay/deductable amounts, and authorization.)
- Obtains and accurately records patient demographic and insurance information in the hospital’s registration system and in PAI to facilitate appropriate billing for multiple units
- Secures authorizations for admissions and procedures when necessary
- Communicates professionally and courteously with patients and family members while obtaining or clarifying demographic information and/or insurance benefits and/ or financial responsibility
- Communicates the Hospitals collection policy and collects self pay and copay obligations. Utilizes Skipjack to collect payments
- Educates uninsured/underinsured patients about the financial assistance program
- Ensures high quality information is recorded in systems at all times
- Experience in Healthcare insurance verification and pre-registration skills that include web-based benefit retrieval and admission notification, required
- Knowledge of medical terminology, and a broad understanding of medical insurance laws and guidelines, insurance policy, coverage types, hospital billing procedures and payment policies, required
- 1+ year of experience in NSLIJHS Consolidated Business Office
- Ability to navigate multiple screens while utilizing multiple applications/system
- Experience in a role requiring multi-tasking
- Ability to communicate well and effectively interact with patients and families
22
Access Service Representative Resume Examples & Samples
- Conducts interviews to obtain demographics, insurance information etc. and enters data into Patient Registration System
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party payers (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.). Re-verifies insurance of recurring patients
- Performs financial assessments, counseling and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the Medical Center. Reevaluates sliding scale assignment annually
- Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration and forms, Forwards required items to nursing unit/clinic/ancillary department
- Answers telephone and keeps inventory of supplies. Informs manager of all activities, needs and problems. Assists with data collection
- Performs related duties as required
- Prior Customer Service experience in a medical setting
- Available to work per Diem with the flexibility to adjust daily schedule and work over-time, evenings, overnight shifts, weekends, and some holidays, as needed
- Experience performing registration in a healthcare setting
23
Access Service Representative Resume Examples & Samples
- Contacts insurers to verify patients insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts (Coordination of benefits, benefit coverage/limits, copay/deductable amounts, and authorization)
- Communicates the Hospitals collection policy and collects self-pay and copay obligations. Utilizes Skipjack to collect payments
- Insures high quality information is recorded in systems at all times
- Available to work weekends and holidays
- 1+ years of experience in NSLIJHS Consolidated Business Office
- Experience in Healthcare insurance verification and pre-registration skills that include web-based benefit retrieval and admission notification
- Knowledge of medical terminology, and a broad understanding of medical insurance laws and guidelines, insurance policy, coverage types, hospital billing procedures and payment policies
24
Title Service Representative Resume Examples & Samples
- Bachelor's degree or equivalent training in business or sales management in lieu of degree
- Excellent selling, communication, and interpersonal skills
- Proven track record of progressive sales excellence
- 5-7 years of large sales or business development experience, or 2-5 years of Title Insurance industry
- Candidates must have a proven, strong track record of progressive sales achievements
- Excellent communication skills, technical skills (email, smart phone/tablets, apps, social media), written communication skills and people skills are required
25
Access Service Representative Resume Examples & Samples
- Experience with Patient/Customer Service
- Experience in Healthcare Insurance Verification and Pre-Registration Skills that include Web-Based Benefit Retrieval and Admission Notification
- Knowledge of Medical Terminology, and a broad understanding of Medical Insurance Laws and Guidelines, Insurance Policy, Coverage Types, Hospital Billing Procedures and Payment Policies
26
IT Service Representative Resume Examples & Samples
- One of two primary IT contacts for all users in their region supporting software, hardware, telephony and network enquiries
- Secondary IT contact for our other offices located around the world, backfilling when needed
- Manage PC inventory and build/image/deploy new hire desks with computer, phone, headsets, and system requirements
- Act as remote hands for our IT operations team as/when needed for our server environment in the LogMeIn Sydney or Bangalore office
- Recommending upgrades, repair or replacement as appropriate, or escalating to other IT staff
- Coordinates on-site repairs of warranty and non-warranty repairs
- Manage stock levels and purchasing to ensure the offices are well equipped. This will involve managing existing relationships with vendors and exploring alternatives for best pricing
27
Ambulatory Service Representative Resume Examples & Samples
- Ability to use specialized applications software and computer systems
- Knowledge of business office procedures and medical terminology/procedures
- Ability to multitask and able to work under stressful situations
- Exemplifies professional behavior and excellent communication and human relations skills
28
Access Service Representative Resume Examples & Samples
- Location/Facility – Austin Area
- Specialty/Department/Practice – Access Services
- Shift/Schedule – Full time 8-5
- Benefits –Our competitive benefits package includes*
29
Access Service Representative Resume Examples & Samples
- Location/Facility – College Station, TX
- HS. Diploma/GED
- A minimum of 1 year required
30
Branch Service Representative Resume Examples & Samples
- Provide exceptional customer service and assist in coaching branch staff in delivering excellent customer service in accordance with Valley's mission statement
- Open new accounts, i.e. checking, savings, certificate of deposit and IRA's
- Discuss/sell loan products to existing and prospective customers
- Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of coin machines
- Ensure adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency and coin, and controlling and distributing cash to tellers within prescribed limits
- Assume responsibility for assisting branch staff in preparing and maintaining daily and monthly teller related reports. Along with the branch staff, oversee the maintenance of the teller area in order to ensure a professional atmosphere
- Observe that approved and required security procedures are practiced
- Assist in community events
- Ability to prioritize, organize, delegate and follow up on assignments
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Basic math skills
- Basic PC skills
- High School Diploma or GED and a minimum of two years financial institution/branch banking experience
31
Securities Service Representative Resume Examples & Samples
- 1-3 years’ experience in the financial services industry that directly aligns with the specific responsibilities desirable
- Define problems, collect data, establish facts and draw valid conclusions
- Demonstrates the ability to use sound judgment and discretion regarding confidential information
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
32
Access Service Representative Resume Examples & Samples
- Utilizes PAI system to complete complex elective, urgent and/or preregistration work lists of accounts
- Contacts insurers to verify patients insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts.(Coordination of benefits, benefit coverage/limits, copay/deductible amounts, and authorization.)
- Obtains and accurately records patient demographic and insurance information in the hospital’s registration system and PAI to facilitate appropriate billing for multiple units
- Communicates the Hospitals collection policy and collects self-pay and copay obligations
- Utilizes Health Pay 24 to collect payments
- Must be able to work 10a-6p weekdays and weekends with the flexibility to adjust daily schedule, and work over-time and / or weekends as needed
- Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
- Experience with Word and Excel
- 1+ years’ experience in a medical setting
- Experience with Healthpay24
33
Access Service Representative Resume Examples & Samples
- Admits patients to the Medical Center and provides information regarding Medical Center regulations and policies, such as Patient Bill of Rights, Health Care Proxy etc
- Conducts interviews to obtain demographics, insurance information etc. and enters data into Medical Center's Patient Registration System
- Communicates Medical Center's Collection Policy and collects deductibles and co-pay obligations
- Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration forms, patient addressograph plates etc. Forwards required items to nursing unit/clinic
- Maintains manual bed board and reconciles daily census to nursing units. Notifies nursing unit of patient arrival and arranges to have patient escorted to their room
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party payers in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.). Re-verifies insurance of recurring patients
- Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the Medical Center. Reevaluates sliding scale assignment annually
- Reconciles charge documents with patient logs and enters charges into the Patient Registration System
- Schedules patient for clinic visits, pre-admission testing, special tests and consultations, and books and arranges patient transportation as necessary
- Responsible for answering telephone, maintaining files, sorting mail and keeping inventory of supplies. Informs manager of all activities, needs and problems
- Prior customer service experience, required
- Must pass site specific training program within the normal probationary period
- Communicate effectively in English (speaking and reading)
34
Access Service Representative Resume Examples & Samples
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party payers (coordination of benefits, benefit coverage / limits, co-pay / deductible amounts, authorization, pre-certification and referral requirements etc.)
- Re-verifies insurance of recurring patients
- Performs financial assessments, counseling and Sliding Fee Scale Assessments of patients who are uninsured and / or are unable to meet their financial obligation to the Medical Center. Reevaluates sliding scale assignment annually
- Checks for previous account balances when requested, and advises patient of all financial obligations. Communicates balance amounts, deposits and point of service payments
- Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration. forms, patient addressograph plates etc. Forwards required items to nursing unit / clinic / ancillary department
- Maintains bed board and reconciles daily census
- Answers telephone, maintains files, sorts mail and keeps inventory of supplies. Informs manager of all activities, needs and problems. Assists with data collection
- Deals with physicians and other Customers; Performs expiration procedures
- 1+ years of experience performing registration in a healthcare setting
- Experience with Microsoft Word (create correspondence and work within templates) and Microsoft Outlook (email and calendar management)
- Ability to work 18.75 hours per week, every other weekend, on the overnight shift from 11 PM to 7 AM. Candidates will work Friday night into Saturday morning, and then Saturday night into Sunday morning, with one more floating shift (most likely on the night shift), once per two-week period. Candidates must also have the flexibility to work holidays and overtime as required
- Bilingual fluency in English and Spanish
35
Ambulatory Service Representative Resume Examples & Samples
- Proficient in software and computer systems
- Knowledgeable of business office terminology / procedures
- Ability to multi task and work under stressful situation
- B.Experience
- 1+ year of customer service experience required
- Experience with medical office terminology preferred
36
Access Service Representative Resume Examples & Samples
- At least 2 years’ experience in the Business Services setting with demonstrated above-standard performance in billing, account follow up, and at least one other area of expertise
- Insurances, billing and collections guidelines/criteria
- Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations
- ICD-9, RVS, and CPT 4 coding
- Basic computer functions
- Basic utilization management
- Accurately type or on-line key 35-40 wpm
- Organize and prioritize work activities
- Communicate/discuss personal and financial matters with patients and/or their representatives
- Document effectively and concisely
- Communicate effectively both verbally and in writing
- Function well in demanding/stressful environments
37
Access Service Representative Resume Examples & Samples
- High school diploma of equivalent
- Minimum two (2) years’ experience in the Business Services setting with demonstrated above-standard performance in billing, account follow-up, and at least one other area of expertise
- Work experienced with insurances, billing and collections guidelines/criteria
- Work experienced with Local, State, and Federal regulations governing registration/ billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations
- Experienced with ICD-9, RVS, and CPT 4 coding
- Basic utilization management knowledge
- Ability to organize and prioritize work activities
- Ability to communicate/discuss personal and financial matters with patients and/or their representatives
- Ability to document effectively and concisely
- Ability to function well in demanding/stressful environments
- Basic computer functions. Accurately type or on-line key 35-40 wpm
38
Access Service Representative Resume Examples & Samples
- Heavy Insurance verification knowledge, authorization processes, calculating patient's out of pocket expenses
- Recent registration experience
- Previous experience dealing with customers
- Type a minimum of 40 wpm accurately including Outlook
- Able to handle high volume of patients without compromising quality customer service, insurance verification, customer service
- Able to handle face to face interactions with patients, techs and physicians
- Customer service skills and communicate effectively both verbally and in writing
- Able to multi-task and prioritize responsibilities and function well in demanding/stressful environments
- Heavy Insurance verification knowledge
39
Service Representative, TRB Resume Examples & Samples
- Participate in departmental procurement teams to draft bids and Requests for Response
- Prepare and enter requisitions, bids, all types of purchase orders, and receipts in COMMBUYS, the Commonwealth’s electronic procurement system
- Maintain supplies, service contracts and leases for general office machines, such as fax and copiers, and maintain Office inventory logs
- Utilize Massachusetts Management Accounting and Reporting System (MMARS) to encumber funds
- Will acquire a continually increasing knowledge of state finance laws and other state regulations, primarily 801 CMR 21.00 and the Commonwealth’s retirement laws and regulations
- Participate in the annual retirement liability billing process to other Massachusetts retirement systems
- Assist with all MTRS banking activities: daily deposits, exporting files, tracking transfers, applying invoice payments to member accounts, and mailing invoices
- Provide technical assistance and advice to agency personnel vendors, etc., in order to insure compliance with established procedures and reporting requirements
- Active participant in all staff meetings and training programs
- Participate in other finance unit activities as needed
- Experience with Microsoft Office and Outlook with strong emphasis on use of Excel spreadsheets
- Excellent math, analytical and organizational skills
- Ability to understand, explain, and apply the laws regulations, policies, procedures and guidelines governing the purchase of supplies, materials and equipment
- Ability to follow instructions and function independently within prescribed deadlines
- Ability to maintain complex records and to prepare periodic reports from such records
- Ability to communicate complex information concisely, effectively and professionally with MTRS staff, vendors and other state agencies
- Ability to establish and maintain effective and congenial working relationships with
40
VIP Service Representative Resume Examples & Samples
- Adhere to, standard operating procedures (SOP’s) and policies and procedures
- Provides smooth, courteous and efficient service to customers
- Determine a player’s authorization level for complimentaries based on their rated play
- Make requested room reservations, dinner reservations, golf tee times, and secure tickets for desired concerts and special events as communicated by the Player Development Hosts
- Monitor hotel occupancy to ensure accurate reservation information is input
- Provide Rewards Club cards on their duplicates to VIP players and invited guests as necessary
- Utilize the hotel system to maintain accurate and up to date information to determine room availability and rates and quote the same in accordance with established procedures
- Communicate with other departments on a regular basis to ensure the flow of accurate information regarding guest needs and requirements
- Assist in the development and maintaining of the working relationships with our guests
- Produce comprehensive daily shift reports used for monitoring the department’s activities. Balance with the end of the shift reports
- Continually monitor and communicate the actual hotel occupancy to the Player Development staff
- Assists the Promotions department in developing, organizing and distributing special events information
- Communicate as necessary with Marketing Department to ensure the flow of accurate information. Provide accurate information specific requests to the Marketing and Hotel staff, as needed
- Assists in maintaining the line of communication and cooperation between other resort groups, attractions and departments to further the success of the Resort
41
Access Service Representative Resume Examples & Samples
- One year experience in the Sharp Admitting Department or equivalent setting with demonstrated above-standard performance in patient registration, medical terminology, and public relations
- Knowledge of insurance guidelines and basic Utilization Review requirements
- Ability to work with computer keyboard and CRT
- Data input 35-40 wpm
- Ability to discuss personal and financial matters with patients and/or their representative
- Familiarity with ancillary departments and their registration requirements
- Demonstrated knowledge of internal Business Office procedures and policies
- Demonstrated leadership abilities required
- Bilingual; English/Spanish
42
Ambulatory Service Representative Resume Examples & Samples
- 1+ years of cash handling or collections experience
- 6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry
- 1+ years of cash handling or collections experience in a medical office setting
- 2+ years of direct face to face customer service experience
- 10 key touch
43
Digital Service Representative Resume Examples & Samples
- Provide timely, accurate, effective and high quality customer service consistent with Service NSW service standards and business requirements, as assessed by internal reviews and customer feedback
- Deliver great customer experiences through the use of on-line technology
- Promote the adoption of digital services and educate users. Suggest rewording
- Promote to customers the digital services available and educate users
- Identify the purpose of the customer visit and assist with digital queries appropriately
- Deal effectively with enquiries and complaints from customers
- Develop and maintain a sound knowledge of information resources particularly in the digital space. Contribute to improve the efficiency of work processes and the implementation of changes in the workplace
- Make a positive contribution to the team environment
- Monitor digital performance in centre and take actions to increase adoption and drive usage
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Access Service Representative Resume Examples & Samples
- Insurances, billing and collections guidelines/criteria. Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations
- Document effectively and concisely. Communicate effectively both verbally and in writing
- Bilingual (English/Spanish) strongly preferred
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Access Service Representative Resume Examples & Samples
- Knowledge of insurance guidelines and basic Utilization Review requirements. · Demonstrated leadership abilities required
- Ability to work with computer keyboard and CRT; data input 35-40 wpm
- Ability to discuss personal and financial matters with patients and/or their representatives
46
Participant Service Representative Resume Examples & Samples
- Handle consistent volumes inbound customer calls per day generated from routine inquiries (account balance) to complex transactions (inter-account transfers)
- Provide outstanding customer service and accurate information to inbound callers about all aspects of their accounts
- Reference multiple on-line resources effectively while simultaneously conversing with customers
- Work in a fast-paced environment where achieving target service levels (80% of call answered in 30 seconds) are top priority
- Negotiate 'win-win' solutions to participant inquiries and issues directly or by consulting with appropriate resources
- Demonstrated ability to thrive in a fast paced, team oriented environment
- PC literate with proficient keyboarding skills and the ability to learn and adapt to new software applications
- Ability to learn quickly and remain calm under pressure, especially when faced with irate customer calls
- Ability to work in a department where calls are monitored and coached on a regular basis to provide constructive feedback for immediate improvement and personal development
- Fluency in Spanish an asset
- Completion of departmental educational courses as required
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Ambulatory Service Representative Resume Examples & Samples
- Associates degree (or equivalent) or HS/GED plus at least two years relevant experience
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
- Ability to effectively handle challenging situations and to balance multiple priorities
- Hours: Varies; day shift with 1 late evening
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Participant Service Representative Resume Examples & Samples
- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
- Respond to incoming inquiries and tasks from other departments in a customer centric and professional manner
- Participate and contribute in scheduled team meetings
- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience
- Safeguard confidentiality, privacy and security of organization and customer (PHI) information
- Assist in the training and mentoring of new hires
- Positive personality with a true desire to problem solve for a customer
- Minimum 1 year within an office setting
- Minimum 1 year experience in a customer service setting
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Access Service Representative Resume Examples & Samples
- Utilizes the PAI system to complete complex elective, urgent and / or preregistration worklists of accounts
- Contacts insurers to verify patients insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts (Coordination of benefits, benefit coverage / limits, copay / deductible amounts, and authorization)
- Obtains and accurately records patient demographic and insurance information in the hospital's registration system and in PAI to facilitate appropriate billing for multiple units
- Communicates professionally and courteously with patients and family members while obtaining or clarifying demographic information and / or insurance benefits and / or financial responsibility
- Communicates the Hospitals collection policy and collects self pay and copay obligations
- Utilizes Skipjack to collect payments
- Educates uninsured / underinsured patients about the financial assistance program
- Ability to work the required part time shift of Saturday and Sunday from 8:00 am - 4:00 pm, Monday from 10:00 am - 6:00 pm and holidays from 8:00 am - 4:00 pm
- 1+ years of experience in healthcare
- Knowledge of insurance coverage types
50
Title Service Representative Resume Examples & Samples
- Sell and market closing services through attendance at real estate office sales meetings
- Prepare and deliver presentations and training classes
- Attend charity and community functions
51
Title Service Representative Resume Examples & Samples
- Process title applications with minimal errors to ensure quality assurance standards are met prior to forwarding to DMVs/Tag Agents
- Provide specific customer service to clients, dealers, or customers as necessary
- Contact DMVs/Tag Agents via phone, e-mail and website searches to verify information and processing times
- Professional phone and business writing etiquette in contacting clients by phone or e-mail
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Title Service Representative Resume Examples & Samples
- Handle all functions of a Jr. Title Service representative
- Review title documents to determine if corrections are warranted and process as necessary
- Contact client by phone or e-mail
- Review outgoing failure letters for accuracy in follow-up process
- Audit system to ensure that follow-up process is happening correctly
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Title Service Representative Resume Examples & Samples
- Review queues, determine and pursue effective follow up steps to ensure receipt of title documents
- Review title documents to determine if a correction is warranted and process necessary correction
- Release leased or retail title documents per state and client guidelines
- Contacting clients by phone or e-mail
- Receiving incoming calls from clients, dealers and customers and respond as necessary
