HR Service Center Resume Samples

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L Streich

Luigi

Streich

95641 Legros Vista

New York

+1 (555) 914 4523

95641 Legros Vista

New York

Phone

p +1 (555) 914 4523

Experience Experience

Philadelphia, PA

HR Service Center

Philadelphia, PA

Koepp, Rowe and Abbott

Philadelphia, PA

HR Service Center

Manage data management teams in their daily activities and work with the teams to resolve complex issues and make final decisions related to these issues
Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
Develop and maintain working knowledge of guidelines, program procedures and systems
Support the business by supporting the designated workforce meeting established service level agreements
Performs regular process audits to maintain quality control inside established parameters
Participate in HR SSC planning by providing feedback, insights, and continuous improvement opportunities
Proactively seeks improvement and development opportunities

Dallas, TX

HR Service Center Manager

Dallas, TX

Dooley-Bayer

Dallas, TX

HR Service Center Manager

Coordinates with the case management system administrator the maintenance and improvement of the case management system
Establish goals and metrics for team, measure performance
Establish a service center to support our growing staff in Poland, and c) lead specific HR programs and initiatives
Data-driven, fact-based decision making on how to process improve, staff, and drive results
Partner and continues to build the working relationship with other HR Supervisors, stakeholders and HR Business Partners
Defines the Tier 1 support and reporting structure which includes the governance support, Key Performance Indicator analysis and Service Level Agreements
Responsible for allocating work, monitoring productivity and compliance and ensuring quality of service

present

Los Angeles, CA

HR Service Center Specialist

Los Angeles, CA

Hirthe, Torphy and Harvey

present

Los Angeles, CA

HR Service Center Specialist

present

Assisting in identifying areas to improve communications and efficiency of operations and implementing changes
Provide guidance to associates and managers on navigation and use of HRIS systems
Providing active support for Switzerland/EMEA employees, managers and HR departments in personnel administration processes
Providing answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs
Professionally and accurately respond to written and oral inquiries from associates and managers
Managing effective workforce administration, employee lifecycle and exit administration
Follows the HR Service Center organization strategy and ensures effective service delivery. Seeks areas for continuous improvement and optimization

Education Education

Bachelor’s Degree in Structure

California State University, Los Angeles

Bachelor’s Degree in Structure

Skills Skills

Strong analytical, attention to detail
Excel proficiency (Pivot tables, Macros, etc…)
Acts honestly and professionally, ability to handle confidential and sensitive information
Ability to lead others and exert influence
Analytical approach to problem solving, detailed oriented
Excellent Written & Verbal communication skills in German
Participates in continuous improvement activities that will increase quality and service delivery efficiency
Good English skills
Demonstrated good judgment and decision making skills
Escalation of security access to Portal to HR Technology Enablement (HR Atlas portal team)

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HR Service Center Specialist With German Resume Examples & Samples

Distribute monthly dashboards to respective stakeholder groups
Ability to consolidate and work with large amounts of data and ensure consistency of information
Strong analytical approach and ability interpret relationships / trends in the data
Proficient in working with MS Office applications (Excel, PPT)Attention to detail
Fluency in English. Additionally, German language would be an advantage

Assistant, HR Service Center Resume Examples & Samples

Provide excellent, efficient and courteous support to the HR Connection team and customer service to employees who call HR Connection with questions about benefits, compensation, policies, performance and other HR related matters
Actively participate in building a world class employee customer service operation by working constructively and collegially with team members to continually improve processes and client satisfaction levels
Assist the Team with special projects and take inbound calls when needed
Escalate more complex issues to HR Connection Manager, Tier 2 Subject Matter Experts (SME), and/or Tier 3 Functional Owners as appropriate
Bachelor’s Degree or equivalent work experience
Prior customer service experience
Exceptional organizational skills with the ability to work on multiple projects simultaneously
Superior customer service skills including but not limited to a courteous and pleasant phone demeanor and demonstrated willingness to go the extra mile
Ability to act with integrity at all times, instilling a sense of confidence and trust from our partners, clients, and customers
Demonstrated passion for providing clients with proactive solutions and building strong customer relationships
Strong negotiation, problem solving and analytical skills
Strong interpersonal skills, ability to communicate well with individuals, and in group settings, and work well within a team
Strong sense of perseverance and curiosity in tracking down hard to find answers
Experience in identifying process gaps and generating ideas for improving
Bilingual skills in Spanish is a plus
Demonstrated ability to type at a minimum of 50 words per minute
Intermediate to advanced expertise with Microsoft Office Suite (Word, Excel, PowerPoint)

HR Service Center Specialist With German & English Resume Examples & Samples

The Service Centers in Pune, Wroclaw and Switzerland are the cornerstone of our HR service delivery model. The Centers in Pune and Wroclaw are an integral component of the Center of Excellence
Follows the HR Service Center organization strategy and ensures effective service delivery. Seeks areas for continuous improvement and optimization
Performs day to day processing of HR related requests independently by phone or e-mail
Follows all policies and procedures of the organization
Meets quality & quantity targets
Proactively seeks improvement and development opportunities
Experience in Customer Service (preferably SSC, BPO)
Analytical approach to problem solving, detailed oriented
Must be PC proficient in MS Word, Excel
Excellent Written & Verbal communication skills in German

HR Service Center Resume Examples & Samples

Ensure HRMS and employee information is accurate, and research /correct inaccurate data as needed
Ensure confidentiality and security of information being processed, stored or accessed
1-2 years of inbound contact center experience (Nordstrom preferred)
Bilingual (English/Spanish/French) a plus
Clear and effective written and verbal communication and strong interpersonal skills
Ability to work independently as well as collaboratively
Ability to work a flexible schedule, including weekends, holidays, and extended hours
Proficiency in MS Office Suite

Associate, HR Service Center Resume Examples & Samples

Provide excellent, efficient and courteous customer service to employees who call HR Connection with questions about benefits, compensation, policies, performance and other HR related matters
Take ownership of your cases and resourcefully bring them to resolution in a timely manner
Utilize the KnowledgeBase of information and other resources to provide accurate up-to-date information to the employee
Handle confidential information with strict adherence to HIPAA standards
Document all calls and case resolutions/activity in a timely manner through keyboard entry, into the ticketing system continuously throughout the day
Ability to analyze and assess needs of callers
Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy

HR Service Center Specialist Resume Examples & Samples

Creating and Posting job requisitions internally/externally based on JD template
Managing the approval process for the requisitions (posting and offer)
Putting requisitions on Hold/Unpost/Cancel statuses
Capturing Candidate data in Taleo on recruiter’s request
Assigning/Requesting to add new vendor in Taleo
Interviews scheduling (phone and face to face meetings)
Creating Offer in Taleo based on template
Conducting disqualification checks (rehires and nepotism reports)
Running referral checks (referral report and data validation)
Running duplicate applicant reports and validate data
Managing candidates rejections/withdrawals (reports and communication)
Managing and maintaining content (SOPs updates, letter templates, forms, training related materials)
Keeping track of all requests and actions in Taleo and updating recruiter as required
Conducting refresher trainings on Taleo for Recruiters/HM
Managing on boarding steps for the new joiners (M-PID generation requests)
Manage candidates relationships to ensure smooth onboarding process(eSignature in Taleo)
Answering email queries from EMEA users on recruitment
1-2 years of experience in HR in multinational environment/company
Fluent English (spoken and written)
Proficient in MS Office Suite: Word, Excel, PowerPoint, exposure to/experience of working with any HR system is beneficial
Attention to detail and ability to work on multiple tasks simultaneously
Understanding of recruitment process and system(s) in a big international company
Ability to understand the client's requests and propose and execute solutions that fit their needs
Ability to prioritize one's own activities/tasks to ensure achievement of all milestones and goals
Ability to manage own time effectively, work independently and take accountability for actions while still maintaining a collaborative team environment
Contribute to a positive and inclusive team environment

HR Service Center Resume Examples & Samples

The HR Process Specialist takes ownership for the delivery of high-quality services, to supported business locations and clients, against agreed performance targets
Performs day to day processing of HR-related requests independently by phone and e-mail keeping high level of communication
Ensures high level of customer satisfaction
Maintains high level of accuracy in the process
Assures accurate handling of high priority requests by cooperating closely with other process streams or third parties

HR Service Center Resume Examples & Samples

Assures accurate handling of high priority requests by cooperating closely with other process streams or third parties outside the HR Service Center
Responds to customer queries via phone and emails keeping high level of communication
Good English skills

HR Service Center Contact Center Representative Temporary Resume Examples & Samples

Troubleshoot and resolve customer service inquiries or issues using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
Utilize standard business practices and processes, continuously looking for areas of improvement and communicating suggestions to managers as appropriate
Build positive team relationships to achieve department goals
Support the business by supporting the designated workforce meeting established service level agreements
Demonstrated verbal and written communication skills
Demonstrated problem solving and conflict management skills with the ability to maintain a positive and professional composure
Proficiency in 10-key and Oracle preferred

Manager HR Service Center Resume Examples & Samples

Integrated knowledge and understanding of HR systems and processes; HR concepts; HR laws and labor laws; benefit and retirement plans; pay administration; and employee relations. Note: A candidate is not expected to be a specialist in each of these areas but instead demonstrate a broad understanding of each
Call center management experience including fluency with call and case management systems (e.g. ticketing, documentation and tracking), self-service and knowledge management tools (e.g.; information portal navigation) and service level agreements
Initiative/project management experience

HR Service Center Specialist Resume Examples & Samples

SOP-based processing support (interview scheduling/end to end recruiting admin activities/data reporting)
Reporting and business analysis support
Change Management support (involvement in global Strategic Recruitment initiatives and projects)
Proactive Approach: Shows passion, challenges the status quo and contributes to changes. Is eager to learn and grow
Principled Behaviour: High integrity and able to maintain confidentiality at all times. Fully adheres to processes as outlined in SOP and complies with bank’s policies
Partnership: Establish sustainable relationships with clients/colleagues/key stakeholders. Proposes solutions that truly fit client's/colleagues' needs
People leadership: Supports and helps others, and is responsive to requests from outside own area of responsibility. Fosters collaboration within and across teams
Professional skills: Effectively applies own profound knowledge to deliver solutions that fit the purpose and are feasible. Approaches problems systematically and objectively facts and evaluates options, draws sound conclusions

HR Service Center Contact Center Manager Resume Examples & Samples

Oversee the development, evolution and execution of complex, high impact business processes and/or transactions
Support the business by ensuring the team is delivering experiences that meet Nordstrom customer service standards
Ensure alignment between HR Service Center and HR business partners
Ensure accuracy, confidentiality and security of information being processed, stored or accessed
Drive special projects by clarifying plans and objectives and ensuring timely delivery
Research and resolve escalated issues using appropriate resources and follow-up accordingly
Oversee the hiring, training, supervision and scheduling of an efficient and effective team that meets the needs of the designated workforce
Develop people to support the HR talent pipeline
Ensure alignment on priorities and direction by partnering with other HR Service Center supervisors and managers
Deliver exemplary customer service through strong ownership and professionalism
Demonstrate a commitment to teamwork through relationship-building, reliability and collaboration
Deliver productivity through the efficient use of time and a commitment to strong results
Lead people and change through action and example
Demonstrate the ability to achieve maximum benefits from embracing change
Ability to conceptualize and verbalize what the future could or will be like

HR Service Center With English Resume Examples & Samples

Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records
All other duties as assigned
Career level: 1 years of job related experience (Customer Service, HR)
Must demonstrate strong interpersonal, speaking, and writing skills
Must be proficient in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Experience with PeopleSoft, SAP is an advantage

HR Service Center Specialist Resume Examples & Samples

Solid attention to detail combined with successful time management and prioritization skills
Comfortable using/accessing multiple systems
Very good communication skills and ability to work in a team
Ability to pay attention to details
Self-motivation, ability to prioritize tasks and work to meet tight deadlines
Experience in Customer Service (preferably SSC, BPO) as an advantage

HR Service Center Onboarding Team Leader Resume Examples & Samples

Leadership role managing small scale operation (10+ employees) in captive shared service or outsourced service center
Manages overall business operations within assigned teams in the HR Service Center and ensures that SLA’s are met
Ensures all administrative tasks (holiday planning, working time etc.) are accomplished according to internal policies and legal requirements
Ensures efficient and complex service delivery by managing appropriate numbers of trained staff is available to maintain service levels
Ensures development opportunities according to performance tools and requirements
Ensures Customer Satisfaction is attained within HR Service Center
Contributes to service improvement and optimization by participating in (leading) relevant projects

HR Service Center Specialist Resume Examples & Samples

Ability to multi-task and learn quickly
Knowledge of standard office procedures and computer software
Experience with ERP software or other Human Resources Information Systems
Knowledge of general HR policies and procedures regarding employee relations and labor laws
Talk and hear
Use hands to finger, handle or feel
Read, write, type and comprehend text
View objects up close and at a distance
Effectively communicate and interact with others
Use reasoning and solve problems through deduction

HR Service Center Manager Resume Examples & Samples

Responsible for allocating work, monitoring productivity and compliance and ensuring quality of service
Manages Supervisors and additional direct reports where/when needed
Bring in new ideas for superior customer service
Partner and continues to build the working relationship with other HR Supervisors, stakeholders and HR Business Partners
Establish goals and metrics for team, measure performance
Connection between the business need and various vendors
Manages the process that supports incentives, rewards and SPOT Award programs
Is knowledgeable, maintains and complies with all State, local and Federal regulations and requirements
Create an environment of growth for the team members and motivate the team towards positive results
Implement and maintain HR Reporting and auditing, retention strategy
Data-driven, fact-based decision making on how to process improve, staff, and drive results
Additional project involvement as needed
Perform related job duties as assigned

HR Service Center Management Team Manager Resume Examples & Samples

Resource Management: Manages the efforts of direct reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners. Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, compensation decisions, and providing on-going, regular performance feedback
Change Management&Innovation: Develops and encourages new ideas and approaches. Establishes procedures and practices which promote the use of available enabling technologies (software, paperless processing, computerized record keeping, etc.). Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness. Develops strategies using new technology to enhance decision making. Understands the impact of technological changes on the organization
Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a mid-term as well as short term perspective. Determines objectives and sets priorities for direct staff; anticipates potential threats or opportunities and vets them within the HR team and with the client as appropriate
HR Transaction Processing: Monitors, measures and ensures adherence to established work processes, quality standards and customer service level agreements. Manages issues related to regulatory requirements or financial impacts resulting from processing or scheduling of work. Collaborates with Quality Assurance staff to monitor, coach and assess customer service and/or transaction processing skills
Minimum five (5) years of management experience with direct supervision of a minimum ten (10) non-exempt employees
Minimum five (5) years of experience in human resources, payroll, call center operations or equivalent experience
Minimum eight (8) years of management experience with direct supervision of a minimum ten (10) non-exempt employees

HR Service Center Analyst Resume Examples & Samples

Customer service representative for the People Team with all Ellucian employees
Responsible for front line, customer service support with Ellucian employees in the areas of payroll, benefits, recruitment coordination and HR data management/integrity
Serves as point person for the global contingent labor management program ensuring integration of IT, AP, Finance and Procurement departments
Leads HR compliance reporting and audits
Ensures accurate processing of new hires, onboarding and off-boarding managing the data flow between HR systems
Serves and assists with auditing activities such as payroll, 401k, country specific audits and SOX
Responsible for vendor management with payroll and benefits providers to ensure effective internal communication to employees
Partners with pre and post-employment vendors to ensure processing and receipt of accurate information
Participate in special HR projects as assigned
BS, BA from an accredited college or university
Comfortable working in the “gray” space – prior experience
Broad HR background serving as an HR generalist or HR specialist with exposure to talent acquisition, total rewards and HR operations
Experience working with a fully integrated HR management system
STRONG desire to learn and grow into other disciplines within HR
Positivity – outlook, approach, demeanor
Sense of urgency – works at a rapid pace
Dependable, self-starter

HR Service Center Assistant, Human Resources Resume Examples & Samples

Responsible for visitors to HR, including drop-ins and scheduled visits
Resolves cases with a high level of customer-focus. Coordinates the resolution of cases that require escalation or involvement from other administrative professionals
Responsible for the staff/faculty on-boarding and off-boarding processes (I-9 processing and auditing, supporting our onboarding software – Red Carpet, and new employee orientation)
Processes background checks with a vendor. Relays results to respective manager. Escalates background checks that require managerial review
Manages other duties and tasks as assigned including projects assigned by Medical Campus HR Director or Service Center Management
Travel between the Charles River and Medical Center campuses may be required

HR Service Center & HR Support Services Manager Resume Examples & Samples

Effective management of the Service Center, Support Services and Compensation and Benefit teams on front and back offices processes
Ensure accuracy and timely processing on all transactional activities owned by the HR Service Center, HR Support Services and Compensation and Benefit Support
Monitor and review various system audit reports to ensure accuracy of data
Provide process improvement suggestions for transactional activities
Build out relevant team and strategy around increasing services in HR Shared Services
Identify and adopt new ways of working and new processes to assure HR Service Center, HR Support Services and Compensation and Benefit teams are meeting business needs
Manage day-to-day operations within HR Service Center, Support Services and Compensation and Benefit teams
Manage and monitor applicable HR operational metrics (First Call Resolution, Abandoned Calls, Tickets responded to within 24 Hours, etc.)
College or university degree preferably in Economics or HR
SSC experience is desired, 5+ years of experience in HR, minimum 3 years of managerial experience is required
Broad knowledge of HR Policies and Practices, Benefits, Time Management, and basic Payroll functionality
Knowledge of HR IT applications, particularly in shared service operations (Workday, Taleo)
Strong focus on customer service, ability to learn and work in multinational and quick changing environment
Ability to identify & implement industry best practices to improve existing processes
Proficiency in speaking, comprehending, reading and writing English is required

HR Service Center Team Leader Resume Examples & Samples

Implements the service delivery strategy and execution across all supported locations and client groups
Ensures all HR processes in his/her teams incorporate appropriate control mechanism, data protection and compliance tasks
Supports the people management strategy of the HR Service Center (e.g. training, engagement, mentoring, succession planning, compensation and awards as well as retention). Motivates teams through effective monitoring, coaching and providing a positive work environment
LI-MK1*

HR Service Center Collaborator Resume Examples & Samples

To integrate a multicultural team providing support to all HR requests in Italian, Spanish AND English languages
The contract includes initial training and certification in SAP-HR
Fluent in Italian, Spanish AND English. Any other language is a plus
University Degree level (required)

Generalist HR Service Center Resume Examples & Samples

Handle inquiries & support through ticket self-service, eMail and telephone
Process and dispatch all incoming service requests and inquiries following the defined processes
Experience with business computing solutions, ideally with SAP HR

HR Service Center Manager Resume Examples & Samples

Serve as leader for our HR Service Center based in Krakow, managing daily operations of the HR Services team. Partner with HR operations teams in the US, UK and Middle East
Ensure service teams are providing high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric services
Manage operational effectiveness of the Shared Service Center according to established Key Performance Indicators, Service Level Agreements, and customer satisfaction surveys
Develop strong partnerships with other regional HR Services teams, the HR Leadership Team, Delivery Partners, and Center of Excellence teams, along with other business stakeholders, to ensure effective working relationships and to build and maintain globally consistent and standardized HR processes
Partner effectively with other Shared Services functional groups in Krakow such as Finance, Accounting, and IT
Lead or participate on HR project teams in support of Global HR initiatives and strategies
Leverage prior global service center experience to develop the Poland center and lead the global expansion of HR services within the broader enterprise

HR Service Center Team Leader Resume Examples & Samples

German would be a solid asset
Very good communication skills (oral, written and presentation),
Stakeholder management skills, able to establish relationships across diverse groups in different locations
High degree of structure and self-organization, deadline focused
Solid analytical approach to problem solving
Team motivation skills, able to bring change as well as manage conflicts
Experience in HR or Shared Services Operations (insourced or outsourced) would be an asset

HR Service Center Specialist Resume Examples & Samples

Serve as internal customer service for our employment base during their employment life cycle
Respond to questions and inquiries by phone, email and the HR email box
Work flexibly across the HR department and provide cover and assistance for other HR teams as required
Establish key relationships between Managers and Directors to ensure compliance with Clarks policies, Federal, State and Local regulations and the completion of employees’ personnel records
Work with HR team to effectively support ER activities; maintain ER systems, track and resolve cases to their conclusion within business areas
Provide direct one on one check in meetings for corporate employees upon 6 months and one year of hire
Provide administrative support for HR team in the delivery of significant organizational projects and one off activities
Act as the resource and point of contact for SAP PO creation and maintenance
Run standard reports as required and help track relevant HR metrics
Participate in systems testing and escalate systems and process issues to the Director of HR
Escalate any process improvements which would deliver an improved service experience
Research and provide knowledgeable guidance and advice on HR policies, I-9 issues and new hire procedures to managers which are in line with Clarks policy and legislation; ensuring that best practice is adhered to at all times
Manage the Unemployment process from start to finish. Work with outside vendor to ensure that all cases are properly coded and responded to. Work with line managers on appeal and hearing. Keep comprehensive database of all unemployment claims and charges. Work with outside vendor to ensure proper billing and support
Manage all Immigration cases from state to finish. Work with outside legal counsel to ensure that all cases are handled properly and efficiently. Work with impacted employees to manage expectations and ensure they understand the process. Complete all paperwork, applications and requirements in a timely fashion within deadlines to ensure best chance for Visa approval. Provide direct one on one check in meetings for corporate employees upon 6 months and one year of hire
Best practice HR processes and procedures and all existing policies and associated administration
HR business processes and systems
Worked within an HR environment
Exceptional Customer Service skills and mindset
Strong communication skills Bachelor’s Degree in HR, Business Administration or related area preferred
Excel, Microsoft Word experience

HR Service Center Rep Resume Examples & Samples

Provides first-level assistance to managers, employees, former employees, HRBPs, COEs and retirees on self-service, benefits and policy related questions
Receives and effectively resolves customer inquiries via phone, email or voice mail or escalates to appropriate area for resolution
Researches and offers solutions within policy guidelines
Vendor Data Edits Administration (Aon Hewitt & MC Fina)
Coordinates new hire outreach initiative
Administers Minnesota Life Insurance Compliance Notices
Maintains detailed operating knowledge of processes, systems, products and services via internal SharePoint sites
Facilitates online Employee Self Service (ESS) and Manager Self Service (MSS) training program
Facilitates online Employee and Manager Performance Manager training
Facilitates online New Hire Welcome Sessions
Provides support to the on-boarding and off-boarding provisioning service
3 Years Human Resources experience with exposure to multiple HR functions
Proficient with Microsoft Suite (Word, Excel, Power Point, Project and Visio) Excellent telephone communication skills, including the ability to listen and to speak clearly with good grammar
Excellent customer relations, interpersonal, and conflict management skills; portrays a professional image
Excellent keyboarding skills with a high level of accuracy and attention to detail
Ability to work interdependently with others
Strong analytical thinking and interpretation skills

Senior Workforce Manager, HR Service Center Resume Examples & Samples

Collaborate with business partners across regions to identify upcoming strategic initiatives that could impact call volume and staffing. Share knowledge with workforce management team to ensure forecasts and scheduling are not adversely affected
Review staffing strategy recommendations from Forecasting and Scheduling Manager on upcoming staffing needs that account for growth, seasonal variations, special events and other cyclical patterns and present cost implications to Site Directors and Director of Reporting, Analytics and Workforce Management monthly
Responsible for ensuring accurate annual forecast
Advises NHRSC Directors, Director of Reporting, Analytics and Workforce Management as well as workforce management team of key operational issues affecting productivity
Contribute workforce management data/insight to monthly budget adjustment process
Minimum ten (10) years of experience in a multi site/multi skill contact center environment
Minimum ten (10) years of experience in a multi site/multi skill contact center environment with five (5) of those years in a workforce management capacity preferred
Master's degree preferred, OR six (6) years of multi site contact center experience

HR Service Center Generalist Resume Examples & Samples

Escalate inquires by assigning tickets to appropriate subject related Specialist (Tier2)
Performs daily audits data critical for payroll
College/University or during studies with at least an internship in HR area or customer service
Excellent oral and written communication skills in English and Portuguese and/or French
Computer skills, including MS Office
Very strong communication skills

HR Service Center Customer Service Rep Resume Examples & Samples

Proactively escalates issues to HRSC Specialist functional teams and HR Technology team on the customer's behalf to ensure the timeliest service
Facilitates programs and serves as liaison between external and internal customers
Handles a large volume of calls with accuracy with the highest level of customer service
Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution
Maintains customer confidentiality
Effectively utilizes the interactive voice response (IVR) system to take calls in queue and transfer calls efficiently
Navigates the human resources systems (i.e. Lawson, Taleo, SABA, etc.) to obtain employee data and provide answers to related questions
Ensures compliance between data, processes and policy/procedure

HR Service Center Analyst Resume Examples & Samples

Requires conceptual knowledge of theories, practices and procedures within a discipline
Requires guidance on task initially and requires supervision
Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability
Applies general knowledge of business developed through education or past experience
Often needs help understanding the commercial side or key business drivers impacting the task/decision
No supervisory responsibilities; accountable for developing technical contribution
Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor
Exchanges straightforward information, asks questions and checks for understanding
Learns about the HR technical area (HRIS, Talent Management) and their application within the company, and develops familiarity with relevant internal policies and procedures
Becomes familiar with how HR knowledge in the technical/specialized area is used to facilitate process, programmatic or system solutions
Learns about and recognizes best practices in own professional HR area and how they apply to Nasdaq
Begins to identify internal customer needs by following the direction of and supporting senior colleagues when responding to their concerns and issues
Listens to and begins to understand feedback from internal customers
Learns how to interpret decisions and consider solutions from the internal customer’s perspective
Demonstrates a basic understanding of developing simple processes or protocols
Assists with work related to basic HR processes
Learns to become comfortable with changing circumstances, new approaches, perspectives and expectations
Demonstrates flexibility to adjust to expected or minor changes affecting daily routines or project work
Adapts to and works effectively within a variety of situations, and with various individuals or groups
Completes work according to predetermined steps and processes and within established parameters
Assists with drafting initial project plans according to specified timeframes
Completes work and tasks even when plans, timelines, etc. change
Performs basic analyses on HR data and compiles preliminary reports based on the results
Demonstrates an understanding of the importance of collaboration with stakeholders when developing solutions to HRIS issues
Learns to think broadly and understand how, why and when HRIS policies/processes are standardized and when they differ in the organization
Executes simple tasks related to processing the organization's human resource information, providing data and supporting projects

HR Service Center Rep Resume Examples & Samples

Provides assistance for HR inquiries by phone, chat, HR web portal, or email to ensure courteous resolution by adhering to service level, quality, and adherence standards
Maintains knowledge of company and departmental policies and procedures. Escalates inquiries to HR Service Center Specialists and management, HR Business Partners, or Centers of Expertise to ensure prompt resolution
Processes and approves requested HR system changes submitted via direct access by associate and managers
Portrays a positive and professional image providing exceptional service to associates
Provides feedback and recommends process improvements to management
All other duties/special projects as assigned
Bachelor’s Degree in Human Resources or related field preferred or equivalent work experience
One year plus related HR or call center experience and/or training
Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast paced environment
Ability to work within a team and on own initiative
Strong interpersonal and customer service skills and the ability to work well across teams
Accurate data entry skills with attention to detail
Ability to work under stress and meet deadlines
Ability to operate a keyboard if required to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 5 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement

HR Service Center Specialist Resume Examples & Samples

Respond to employee's or HR Teams regarding HR queries by doing research on our internal data base
Use the central case management tool to track appropriately the queries and resolutions
Take responsibility for adherence to audit controls
Produce regular and on-demand internal reports
Ensure adherence to Service Level Agreements
Produce and maintain documentation for Standard Service Center Work Instructions
Strong confidentiality

HR Service Center Specialist Resume Examples & Samples

Assist with the day to day management of the Human Resources and HR Payroll mailboxes
Assist with management of the new hire process from receipt of onboarding documents through post orientation; including training of ESS/eTIME functions
Assist with data entry and maintenance of HRIS records in database
Execute the payroll process for both Exempt and Hourly payrolls including but not limited to
ETIME time and attendance processing and interface with Payroll
Coordination, review, posting & reconciliation of multiple compensation, deduction, taxation and other items based on specific eligibility rules
Verification of employee data changes affecting payroll information (tax, deductions, etc.)
Reconciliation and validation of payroll from pre-post to final posting
Post Payroll Processing and General Ledger
Maintain all applicable documentation to meet compliance and records retention standards
Trouble shoot timekeeping and payroll related items and determine appropriate outcomes
Garnishment Administration and compliance
Calculate Final Wage Payments for terminated employees
Manage Employment Verifications for both active and terminated employees
Create and distribute “ad hoc” reports as requested by Business Units
High school diploma or equivalent required; Bachelors in Human Resources and/or a minimum of 12 months Human Resources experience preferred
Intermediate skills in Microsoft Office applications
Experience with database management and recordkeeping, ATS and/or HRIS experience preferred
Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach
Call Center or telephone management experience preferred
Skilled in interpreting and communicating HR policies, procedures and programs
Strong attention to detail, with ability to multi-task and work independently in a fast paced environment
Excellent critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
Must practice a high level of confidentiality
Must possess the ability to maintain harmonious relationships with co workers, supervisors, and customers; works effectively in difficult situations
Must be comfortable in a fast-paced, high volume environment with the ability to quickly adapt priorities based on needs of the institution

HR Service Center Supervisor Resume Examples & Samples

Supervise all HR transactions input into the in-house HR system of record
Ensure all HR transactions are processed in compliance with federal and state labor and tax regulations, align with the organization’s policies and procedures and meet accuracy and deadline standards for efficient processing metrics
Develop, implement and audit HR administrative policies and procedures in coordination with the organization’s goals which minimize company risk and meet all audit and compliance standards
Provide leadership, training and support to service center representatives responsible for responding to Benefit, Payroll, HR and other employment related inquiries
Provide ongoing training to staff to ensure that productivity and knowledge of the overall HR operations and Benefits process are properly maintained and improved upon
Provide leadership to service center team to ensure customer service standards and metrics surrounding product knowledge and telephone skills are developed, consistently maintained, and frequently measured for product training and skill level improvements
Utilize metrics regarding telephone and transactional workload analysis for service training, development and performance reviews
Manage product relationships with vendors and third party outsourced providers to ensure efficient processes, accurate data transmissions and timely resolution to internal or participant inquiries are consistently achieved
Participate in and/or lead various special projects as identified by management to support HR and the organization’s goals initiatives
Ensure incoming calls, voicemails and emails from employees and external parties concerning a wide range of HR related questions are responded to timely, professionally and accurately
In interactions within this role, educate employees and managers on company HR policies, process, programs and tools
Support to external inquirers, which may include, but are not limited to: Employment verification, Unemployment claims, Candidate inquiries regarding applications, etc., are in accordance with company policies and procedures
Identify trends in HR service center activity to provide feedback to enhance policies/practices and to contribute to the development and/or evolution of HR tools that support employee and manager self-service and education
Ensure HR data shared with external departments has been vetted for legitimacy, meets regulatory& audit requirements, and contains accurate data
Ensure Officer appointments/promotions are accurately tracked while meeting policy requirements for submission to the Board of Directors on a quarterly basis
Develop, implement and audit processes associated with the onboarding of new employees, including electronic distribution of new hire paperwork, welcome calls, orientation readiness, I-9 administration, etc., to ensure a favorable experience for all new employees
Assist in the exit process for employees including preparation of summary of pay and benefits, verifying manager separation checklists are completed and if applicable severance documentation and tracking is accurate. May also provide assistance in conducting exit interviews. Assist the HR Business Partner team in the distribution, collection and reporting of new hire and exit surveys so that results and metrics can be complied and analyzed
Monitor and audit HR personnel files to ensure regulatory compliance and internal policies are accurately followed
Assist in the extraction of reports from the HR Information System
Assist team members in all aspects of their job to ensure workload requirements are met
2+ years related experience with HR transactional and operations management
Prior experience managing complex, HR data transactions, capture, approval, and recording
Extensive knowledge of HR regulations, practices and administration
Demonstrated ability to manage a staff, provide direction, and lead a team toward goal achievements
Demonstrated ability to manage change and re-engineer processes
Prior experience with various employee types such as: manufacturing, retail, commissioned, statutory
Ability to meet production requirements within expected time frames
Demonstrated ability to develop working relationships internally and across the organization
Previous customer service experience with a high ethical commitment
Posses excellent communication skills; both written and verbal
Working knowledge of Ultimate Software
Prior experience in Human Resource support or Benefit administration
Prior experience in a call center environment or as a customer service telephone representative
Functional knowledge and experience with HR Operational Sarbanes-Oxley requirements
Advanced knowledge of Microsoft Excel, Outlook, Word, and PowerPoint

Senior HR Service Center Rep Resume Examples & Samples

PeopleSoft knowledge, including previous input (e.g., address/name changes) experience (preferred)
Microsoft Outlook and Word experience
ImageNow scanning (preferred)
Internet skills/proficient with computer
Problem-solving capabilities
Knowledge and understanding of basic benefits, including medical, dental and vision benefits
One year of related experience (preferred)
Two-year degree (preferred)
Results-driven
Action-oriented
Organization/time management

Mgr HR Service Center Resume Examples & Samples

Maintaining a web presence that engages employees, and enables employees and managers to easily find and access important HR information independently
Designing and implementing modifications to systems, processes, and operating methods that improve customer service and operational efficiency
Establishing and maintaining a governance process for HR policies that ensures company policies and procedures are current and comprehensive with regard to both regulatory requirements and important corporate controls
Success in delivering high customer satisfaction cost-effectively
Strong business analysis and innovative problem-solving skills
Ability to dramatically increase operational effectiveness by driving out waste and streamlining work systems through structured approaches such as Lean, Six Sigma, GE Workout, or other continuous improvement methodologies
Track record of maintaining effective working relationships and influencing others at all levels of the organization

HR Service Center Manager Resume Examples & Samples

Tracks and reports the performance of AskHR
Monitors service center performance and capacity versus demand, and recommends changes (staff levels, etc.) when necessary
Defines the Tier 1 support and reporting structure which includes the governance support, Key Performance Indicator analysis and Service Level Agreements
Coordinates with the case management system administrator the maintenance and improvement of the case management system
Leads the staffing and training of customer service representative agents
Works collaboratively with HRBPs, COEs, and business leadership to define and manage the escalation process of issues to the appropriate parties (Tier 2)
Leads the definition and operation of service management effectiveness and escalation with COEs and other 3rd parties
Uses performance analytics to lead and support process improvement efforts, coordinating with other HR and IT functions to identify and priorities opportunities
Serves as support for complex issues, and change requests or change requests that fall outside MUFG’s policy
Provides assistance to team members on job performance and computer skills
Recommends changes in procedures to improve efficiency
Supports implementation and transformation projects as needed
Manage the AskHR staff ¾ responsibilities include
8+ years of experience in a Human Resource service center
2+ years of HR service center management experience
Significant experience in process creation and documentation
Significant experience in analytics and report analysis
Functional knowledge of Workday and Remedy (case management)
Process mapping
Communicate effectively and professionally
Creative thinking
Balance risk with opportunity (decision making)
Solution based holistic thinking, planning and execution
Delivering value-added service (going the extra mile)

HR Service Center Associate Resume Examples & Samples

Answers incoming questions immediately via phone, e-mail and web portal
Contacts customers via oral or written correspondence to resolve questions
Document all pertinent employee information, including name, department, contact information and the nature of their call
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Filing of confidential employment records
Scanning of confidential employment records and other documents
Maintaining the HR electronic file cabinet
Assembling HR packets and materials
Performs other duties as required or assigned
Education: Associates degree (A.A.), or equivalent from two-year college or technical school. Experience: over 1 year and up to and including 3 years
Or equivalent combination of education and experience
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Responsive, Tactful, Problem Solving and Multi-tasking
Must have proficient working knowledge of general personal computer programs including e-mail and Microsoft Office Suite
Must illustrate great initiative
Must be able to work overtime if necessary

Senior Leave Specialist, HR Service Center Resume Examples & Samples

Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Receives general guidance may receive more detailed instruction on new projects
Functions as point of contact for Cardinal Health employees, supervisors/managers, and HR managers/leaders on Leave of Absence specific to FMLA, STD, and Temporary Leaves of Absence
Ensures compliance with federal, state and company regulations and policies related to employees’ absences including, but not limited to Americans with Disabilities Act (ADA), Family and Medical Leave (FMLA)and Pregnancy Disability Act (PDA)
Bachelor’s Degree, preferably HR related
1-3 years FMLA experience, preferred

HR Service Center Manager Resume Examples & Samples

Lead the setup of a Human Resource Service Center to support employees, Human Resource Business Partners, and the HR Center of Excellence (COE) including Compensation, Benefits, Learning & Development, Employment practices, and/or Payroll
Manage and develop a team of Human Resource Coordinators as they execute a variety Tier I activities with the goal of developing the team to be able to take on Tier II support
Ensure the service center team provides a high level of professionalism and customer service as they promptly respond to inquiries/requests in accordance with our service delivery model
Responsible for ensuring accurate data entry, verification, workflow management, auditing, and reporting within our Human Resources Information Systems (HRIS) and our intranet platform to ensure highest level of data integrity
Ensure processes and procedures are documented, followed and updated as required and remain in compliance with relevant local, state and/or federal law
Manage service ticketing system to ensure all inquiries are captured, tracked and resolved
Oversee the administration and maintenance of assigned programs or projects in support of assigned COE
Lead continuous improvement efforts in partnership within internal partners
Support required COE filings and compliance, COE vendor records, invoice processing, and performing other special projects as determined by the COE leader
Handle all matters with the highest level of confidentiality while working comfortably in fast paced and dynamic environment
Ability to communicate effectively, both written and verbally
Ability to use personal computer, calculator, etc
Could involve some lifting
Bachelor’s degree, preferably in a related field (Human Resources, Business Management, etc.)
Seven or more years’ experience in Human Resources
Five or more years’ experience managing others.S
Three or more years’ experience in customer service oriented role
Highly proficient in MS Office/Windows (Word, Excel, PowerPoint, Outlook, etc.)
HR shared services experience supporting multi state employees preferred; experience setting up a shared service center strongly desired

HR Service Center Associate / Coordinator Resume Examples & Samples

Bachelor's degree preferred but not required
Customer service experience in an administrative setting required
Minimum 2 years experience in HR industry preferred
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
Ability to comprehend, analyze, and interpret complex documents
Ability to solve problems involving several options in situations
Intermediate skills with Microsoft Office Suite
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
Errors in judgment may cause short-term impact to co-workers and supervisor

HR Service Center Process Specialist Resume Examples & Samples

Minimum of 1-2 years of related experience and/or training preferred but not required
Combination of education and work experience will be considered
Requires basic knowledge of financial terms and principles
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations
Requires basic analytical skills
Experience in PeopleSoft a plus but not required
Must be organized and able to prioritize competing duties

HR Service Center Resume Examples & Samples

Troubleshoot and resolve customer service inquiries via phone and/or AskHR feature online
Utilize standard business practices and processes for researching information and documenting cases within Case Management
Continuously looking for areas of improvement and communicating suggestions to managers as appropriate
Support the business by meeting established service level agreements
1-2 years of inbound contact center experience preferred
1-2 years Human Resource experience preferred
Problem solving and conflict management skills
Can type 45+ words per minute
Proficient in MS Office Suite and Oracle preferred

Specialist, HR Service Center Resume Examples & Samples

Develops competence by performing structured work assignments
Resolves client issues, concerns and inquiries through phone, fax and email regarding HR processes and policy
Supports English and Spanish speaking clients to the HR Service Center
Fully documents all cases in case management application
Provides enhanced customer service upon receiving incoming inquiries from Executives (SVPs and above) and their delegates
Works in order to meet expected service levels and business performance goals by providing full range of client service
Develops comprehensive understanding of HR Service Center operations and the Cardinal
Provides input to HR Service Center knowledgebase
Participates in and contributes to scheduled and ad hoc training in order to improve policy and process acumen
Provides enhanced client service and assists with self-service activities
Performs special projects and any other duties as assigned
Highly preferred to take calls from Spanish speaking employee base
1 - 2 years of professional experience preferred
Spanish speaking skills, highly preferred
Enhanced verbal and written communication skills to interact effectively with executive clients and HR Service Center team members
Will be trusted to secure and maintain confidential information
Excellent telephone manner with clear, concise and professional communication skills
Strong computer skills with knowledge of common office productivity software and the ability to learn customer service software applications
Ability to assist and mentor novice Call Handling Specialists
Willing to work 11am-8pm shift, or 4/10 hour shifts with 1 weekday off

Representative, HR Service Center Resume Examples & Samples

Maintains SAP records by accurately processing personnel and organizational transactions in a timely manner. Reviews the work of others to ensure error-free delivery of the final product
Interfaces with vendors, subject matter experts, and HR Business partners
Works on vendors’ error reports to eliminate errors in SAP and vendors’ systems
Maintains case tracking system to keep record of transactions for all customers
Escalates any SAP or other complex issues to HRSC Tier III Rep or appropriate Center of Excellence. Provides feedback and input from cases to HRSC Tier II Reps or HRSC Manager to be evaluated and added to department knowledge base, SOP and training documents when applicable
Participates in activities designed to improve customer satisfaction and business performance
Assists with SAP testing and validation when required. Participates in training on Global personnel records maintenance for applicable countries
High School diploma or equivalent required. Associates Degree preferred
Must have a minimum of five (5) years experience in customer service or human resources with at least two (2) years in human resources
A strong understanding of human resources policies, procedures, and benefits is required
Microsoft Office Tools (Excel, PowerPoint, and Word), typing proficiency and experience in help desk applications, database reporting and SAP experience is required
HRIS experience is preferred
Maintains a general knowledge of common Human Resources programs, procedures, and benefits through ongoing training
Willingness to rotate schedule, as needed

HR Service Center Team Lead Resume Examples & Samples

Managing the daily running of the service centre and the client
Maintaining up-to-date knowledge of industry developments and involvement in networks
Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff
Handling the most complex customer complaints or enquiries
Organising staffing, including shift patterns and the number of staff required to meet demand
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
Improving performance by raising efficiency and sourcing new equipment or processes to enable this
2-3 years managing a team of people
2 years of working experience in an outsourcing environment is highly desirable
Fluent in English to a native speaker level and experience working with a UK client
Excellent verbal and written communication skills, including rapport building
Highly motivated, proactive and flexible
Can work to deadlines with efficiency and accuracy
Has strong commercial awareness

HR Service Center Supervisor Resume Examples & Samples

Oversee HR Service Center Specialists to ensure flawless service delivery
Responsible for managing the administration of employee Leave of Absence, Return to Work Programs (RTW), Time and Attendance System Administration, and data integrity of the Company’s the Human Resource Information System (HRIS)
Point of contact for updates to Time and Attendance System for US locations. Ensures updates are correctly configured and thoroughly tested. Responsible for developing and conducting management training sessions
Provides assistance and training to Global HR Administrators on HRIS system
Leads special projects as assigned
Provides leadership and supervision to the HR Service Center staff. Handles management responsibilities including training, reviewing performance, giving feedback, delegating work assignments, and communicating department and company goals
Responsible for the overall efficiency and service delivery of the HR Service Center. Implements, reviews, and continuously improves HR services and processes relating to the Service Center
Collaborates with and supports efforts of all HR Representatives; acts as an information and technical resource to the Generalist staff
Interprets policies and procedures; influences management decisions in keeping with HR corporate guidelines and the Company's overall business strategy
Consults with employees and management on various employee relations
Authorizes and monitors all Ultimate Time & Attendance system users. Updates operations regarding system and/or user changes to UTA. Works with UTA representatives to review potential updates or enhancements that may benefit the company
Consults legal counsel to ensure all policies comply with Federal and State Law and Company policy.Monitors and provides feedback regarding the company’s benefits programs including salary continuation, sick time, holiday pay, vacation and attendance policies enhancements to services provided by the HR Service Center.Regularly shares employee feedback with Human Resource colleagues
Partners with Benefits Department and program vendors to elevate and resolve service concerns and coordinates on-site communications to enhance/market vendor services
Follows Company SOX procedures and IM guidelines to ensure data integrity and confidentiality
Facilitate auditing and ensure controls are in place in regards to SOX
Partners with Finance, HR and IM to develop/monitor internal reports for benefit eligibility, enrollment and reporting
Analyzes and responds to inquiries from employees throughout the organization as it relates to the policies and programs offered by the company
Provides open, honest feedback to team members in a constructive and positive manner to encourage growth.Monitors budgeted items relating to HR Service Center in conjunction with other HR members (i.e. overtime, temporary staffing, and specifically tuition reimbursements and Service Anniversary awards)
Responsible for HRIS System Security ensuring all SOX controls are adhered to when granting system access
Provides guidance to Global HR Administrators on HRIS system processes for the employee life cycle

HR Service Center Assistant Resume Examples & Samples

First point of contact for Lenovo Employees and responsible for the rapid and efficient resolution or escalation of their requests to Tier 2 support
Deal with HR process, system and basic policy requests, which are considered to be routine requests and require some research. Will assume ownership for opening cases on which he/she is the initial contact and manages cases towards resolution
Documents customer issues using the appropriate tools
Respond to telephone and written queries from the Lenovo HR business partners and/or employees using the central case management tool

HR Service Center Process Associate Resume Examples & Samples

Ability to understand and carry out general instructions in standard situations
Ability to solve problems in standard situations
Must be able to manage multiple group email boxes simultaneously
Decisions are made with general understanding of procedures and company policies to achieve set results and deadlines

HR Service Center Assistant Resume Examples & Samples

Address inbound calls and emails from employees, leaders and HR regarding policies, procedures, benefits, compensation, payroll, HRIT and other general HR information
Use technology to document issues and resolutions in customized database and report results to supervisor and or Tier II colleagues. Serve as HR system subject matter expert for employee information
Perform administrative tasks including HRIS transactions, file scanning, faxing, written correspondence, NEO coordination. Serve as a resource to both internal and external sources for information
Work collaboratively with other HRSC peers, HRBPs, COEs and external vendors to ensure best practices are shared
Support department projects and initiatives as need through understanding of HR’s mission and objectives
High School diploma or equivalent. Bachelor’s degree in Human Resources preferred
3-5 years relevant experience; must include Customer Service; Human Resources experience preferred
General PC knowledge including Microsoft Office, Internet and email; Workday knowledge preferred
Strong verbal and written communication; Advanced problem skills. General knowledge of HR Generalist functions

HR Service Center Resume Examples & Samples

Manage data management teams in their daily activities and work with the teams to resolve complex issues and make final decisions related to these issues
Resolve general team issues/concerns
Rescind, correct, cancel transactions, as necessary
Oversee data updates of large scale, complex, mass uploads
Approve/conduct quality reviews of processing outputs of data management/functional specialist teams, as needed
Recognize and communicate unusual events affecting customer service and HR data accuracy
Provide feedback and recommendations regarding the impact of HR changes on service center administration activities
Promote training, professional development, and collaboration among team
Participate in HR SSC planning by providing feedback, insights, and continuous improvement opportunities
Minimum of three to five (3-5) years of Human Resources experience with a focus in administration
Strong working knowledge of Human Resources as a discipline including the various functions of New Hire, Promotions/Transfers, Separation, Compensation, Payroll, Benefits
Knowledge of Human Resources regulatory and statutory requirements desirable
Management / Leadership experience preferred
Experience working in a service center environment is preferred
Experience working with service center technology (e.g., case management) or HR systems preferred
Fluency in Spanish (written and verbal) is preferred
Client services focus
Strong analytical, attention to detail
Demonstrated good judgment and decision making skills
Ability to lead others and exert influence
Acts honestly and professionally, ability to handle confidential and sensitive information
Strong interpersonal and team development skills
Adaptable/Flexible
LI-DM1

HR Service Center Specialist Resume Examples & Samples

Serve as primary contact for manager requests for requisitions and applicant status updates
Support managers in the recruitment process by assisting in all aspects of the employee life cycle to include screening, job offers, on boarding of new hires, pay changes and status changes
Handle escalated benefit issues that require in-depth knowledge and instruction
Conduct all company pre-employment processes including background checks, reference checks, and drug testing
Coordinate company drug testing program (i.e., monthly random and post-accident)
Coordinate the rehire/transfer process in accordance with company policy and ensure proper documentation is provided
Serves as associate resource by providing answers for day to day employee inquiries such as policies related to leave and vacation
Provide guidance to associates and managers on navigation and use of HRIS systems
Conduct transactional processing in HRIS
Respond to unemployment claims and verification of employment inquiries
Professionally and accurately respond to written and oral inquiries from associates and managers
Maintain a high degree of confidentiality

HR Service Center Associate Resume Examples & Samples

Minimum 2 - 4 years experience in HR industry plus customer service experience
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence
Ability to effectively present information to an internal department and/or large groups of employees
Requires knowledge of financial terms and principles
Ability to calculate intermediate figures such as percentages, discounts, and commissions
Requires intermediate analytical and quantitative skills. Intermediate skills with Microsoft Office Suite
Experience in PeopleSoft, and other internal web based applications
Requires strong analytical and proofreading skills

HR Service Center Resume Examples & Samples

To receive status updates regarding your application, ensure your email filter is set to accept messages from the sender containing “careers” and watch your email regularly
Ability to work Monday through Friday from 9:00 a.m. to 6:00 p.m
Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner
Strong analytical skills, attention to detail
Strong problem-solving and troubleshooting abilities
Acts honestly and professionally; ability to handle confidential and sensitive information
Ability to maintain effectiveness amid distractions and general noise
Ability to identify and analyze issues based on data or available information
Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation
Ability to understand and appreciate the concerns, interests, and feelings of others
One to two (1-2) years of experience as a customer service representative in a call center environment
Knowledge and understanding of Human Resources and other related areas
Experience working with shared services technology (e.g., case management) or HR systems is desirable, but not required
Bilingual in Spanish and English
Please include (paste or attach) an updated resume detailing your experiences and qualifications with your application for consideration

HR Service Center Specialist Resume Examples & Samples

Answer and resolve employee and people manager issues including navigational support and processing corrective transactions when required
Provide advice on how to complete requests and/or and options for next steps based on scenarios. These could include
Guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning)
Guidance related to making employee data changes (new hires, transfers, terminations, retiring)
Guidance related to the administration of employee programs ( Service recognition, PTO/Vacation entitlement, time administration)
Support a continuous improvement environment by; raising issues, escalating concerns, proactive identification of process changes and being an agent of change
Maintain adherence to all audit/compliance and regulatory requirements
Keep pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude
Contribute positively to the team through the sharing of knowledge, ideas and active participation meetings, coaching and personal development
Achieve operational metrics in support of the delivery of the service center service level agreements and industry best practices. These include standards related to
Contacts/Hour
Schedule Adherence
Deliver legendary service experiences consistent with TD culture in all contacts (phone, email, chat) through
Extensive and in depth knowledge of people manager and HR policy, process and procedures and employee programs
Efficient navigational skills
Effective call control/business writing
Keep current with changes in people manager responsibilities as well as HR policy, process and procedures
Review and completely understand deliverables of all weekly people manager communications
Act as a reference point for service center agents
Proactively share knowledge with service center agents to support their personal and business development
Maintain a thorough knowledge of all HR policy, process and procedures including navigational support of all HR systems
Maintain expertise in the areas of benefit and payroll processes and transactions
Maintain a high level knowledge of people manager accountabilities and responsibilities and in depth knowledge of all employee programs and services

Senior HR Service Center Specialist Resume Examples & Samples

Refers complex cases requiring interpretation where policies or regulations are not clear, to the SME or Supervisor
Educates employees on company practices and tools such as company website, self-service, and other tools to encourage employees and managers to resolve simple issues on their own
Recognizes and escalates trends in employee issues
Makes recommendations to supervisor to improve employee service
Skills Required
Functional knowledge of Workday and Remedy or similar HRIS and case management systems
Collaborate and build partnerships
Demonstrates flexibility

HR Service Center Resume Examples & Samples

Capable of managing large volumes of information
Excel proficiency (Pivot tables, Macros, etc…)
Desirable experience in Customer Service

HR Service Center Systems Analyst Resume Examples & Samples

Associates Degree in Human Resources, Personnel Administration, HRIS or related degree plus 3 years experience in HR/Benefits, service representative work, or other related positions
If no degree, minimum of 5 years Human Resource/Benefits, service representative work or other related experience
3 years - SAP HR Module Experience (Preferred)

HR Service Center Resume Examples & Samples

1 to 3 years of working experience in a HR Service Center or recruitment processes
High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable
Ability to work in multiple projects successfully and simultaneously
Ability to understand and develop successfully partnerships with customers
Excellent organizational skills and ability to track and follow up
Experience in Core HR and Training operations processes

HR Service Center Specialist Resume Examples & Samples

Providing answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs
Inputting, updating and maintaining all HR related data via HR System in a timely manner
Assisting in identifying areas to improve communications and efficiency of operations and implementing changes

HR Service Center Resume Examples & Samples

Overseas WFA processes and services
Ensures that all the documentation, presentations, WI and related materials are updated and available for consultation
Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies WFA Analysts meet the technical knowledge requirements
Ensures quality controls are properly documented and executed by WFA Analysts, sharing findings with Supervisor when necessary
Performs regular process audits to maintain quality control inside established parameters
Working in close collaboration with WFA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and WFA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team
Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement
Proactively engages other teams to achieve process End-to-End perspective for making decisions and developing best practices
Drives continuous improvement activities that will increase quality and service delivery efficiency
Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter
Generates and implements process and service evolution proposals and projects according to changing business needs
Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate
Serves as main point of contact for Internal / External audit requests and follow-up
Experience on core HR operations processes
Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics preferable)
Experience in Microsoft Office suite applications

HR Service Center Administrator Resume Examples & Samples

Maintain the Employee Relations(ER) databases and utilize systems to effectively support ER activities; tracking and resolving cases to their conclusion within business areas
Act as a brand ambassador at all times – specifically when working with external providers
Actively seek feedback from business areas on all aspects of transactional processes and procedures in order to feed into process improvement
Act as the resource and point of contact for SAP Purchase Order creation and maintenance; Maintain Super User or Helper status
Act as main resource and company representative to all employees during their employment life cycle. Serve as internal customer service for our employment base. Provide direct one on one check in meetings for corporate employees upon 6 months and one year of hire
Bachelor’s Degree in HR, Business Administration or related area preferred
Customer Service & Collaborative
Basic Excel and a good level of Microsoft Word
Experience in an office environment highly welcomed, preferably in an environment where confidentiality is paramount
Operated as an HR Assistant, or similar role preferred
Worked within an HR environment-utilizing HR systems
Team player, goal-oriented
Time management

HR Service Center Resume Examples & Samples

5 years of managerial experience within HR Service Center preferred
Experience working with SOX audit requirements on the Human Resources domain desirable
High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English
Fluent writing and speaking skills in Portuguese (desirable)
Excellent management skills and ability to organize and plan effectively
Ability to lead and motivate others
High Analytical and Problem-Solving skills
High Performance Measurement orientation
Ability to simplify complex HR processes and demonstrates value add to the business by improving metrics such as cost, productivity or quality
Experience on HCM and CRM systems

HR Service Center Compensations Specialist Resume Examples & Samples

Excellent knowledge on MS Excel
Knowledge of SAP (HR2U) is an asset
Team Player showing flexibility to work both with Directors and with entry level roles
Strong analytical and communication skills
Advanced spoken and written Spanish and English

HR Service Center Administrative Assistant Resume Examples & Samples

At least 3 to 5 years Admin experience preferably in a service center environment
Proficient in Microsoft Office suite with demonstrated PowerPoint experience to produce executive level presentations
Advanced skills in Microsoft Excel with experience manipulating data and performing statistical analysis for variety of audiences
Project management experience; ability to manage and execute upon initiatives with little to no direction
Prior experience in effectively working with a wide variety of internal and external contacts
Ability to handle confidential, sensitive informational
Adaptable, flexible
The following skill sets are preferred
Proficiency with Python, Visual Basic, JavaScript
Experience working in a HR service center environment is strongly preferred
HR and payroll knowledge is preferred
Call center experience serving multiple users is strongly preferred

HR Service Center Liaison Resume Examples & Samples

Minimum five (5) years of directly related experience in an HR customer service role
Knowledge and experience of HR systems and support requirements
Demonstrated skills in oral and written communication
Demonstrated ability to interface at all management levels

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