HR Customer Service Resume Samples

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I Bechtelar

Idell

Bechtelar

677 Orion Knolls

Detroit

+1 (555) 213 2957

677 Orion Knolls

Detroit

Phone

p +1 (555) 213 2957

Experience Experience

Philadelphia, PA

HR Customer Service Representative

Philadelphia, PA

Schoen, Bailey and Altenwerth

Philadelphia, PA

HR Customer Service Representative

Provides document support by managing incoming and outgoing forms and information, both manually and through various systems
Serve as the first point of contact for employee on-boarding and off-boarding processes
Promotes the use of on-line tools and assists the customer is accessing and using these systems
Generate, verify and/or process employment documentation related to employee hiring
Day-to-day accurate and consistent processing of transactions
Log and track enquiries through to resolution using workplace processes and guidelines
Used to supporting a workflow Management System

San Francisco, CA

HR Customer Service Team Leader

San Francisco, CA

Lesch, D'Amore and Walsh

San Francisco, CA

HR Customer Service Team Leader

Ensure confidentiality of employee data is maintained
Download CSAT responses from Confirm-IT and prepare a monthly CSAT report and share it with location HR leads. Identify key areas of dissatisfaction and work internally and with T2 team leads to address those concerns
Updating scripts in SharePoint (knowledgebase) and briefing the team on any changes to the existing process
Sending out country specific communications on a regular basis and briefing the team on the same
Providing process training to existing team members and cross training the team from a business contingency view
Reviewing and updating Standard operating procedures for each country supported by accessHR on a regular basis
Supervise a team of 13-15 Customer Service Representatives who handle inbound calls and cases

present

Houston, TX

HR Customer Service Team Leader

Houston, TX

Raynor, Crist and Ebert

present

Houston, TX

HR Customer Service Team Leader

present

Handling Escalations from active and ex-employees and ensuring that those are responded on a timely basis
Monitor performance statistics on call management system and work closely with analyst to determine schedules. Manage time off to ensure that service level goals are met
Perform administrative functions which include, but are not limited to, timekeeping, time off scheduling, training scheduling, shift scheduling, and attendance and lateness record keeping
Complete performance reviews and meet with team members to discuss performance and work with them on development plans. Coach, provide feedback, mentor, lead by example, and provide direction and guidance to team members. Recommend HR actions (salary actions, promotions, and terminations). Handle corrective actions when necessary
Take ownership and responsibility of each team member and their performance
Partner with teams within HRSD like Benefits, Payroll etc to ensure smooth functioning
Look at streamlining the process, improvement ideas and identifying knowledge gaps

Education Education

Bachelor’s Degree in Business

North Carolina State University

Bachelor’s Degree in Business

Skills Skills

Strong PC skills and knowledge of HCMS and/or case management tools
Receives detailed to moderate level of instructionon daily work tasks anddetailed instructionon new assignments
Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and PowerPoint
Ability to handle multiple tasks and prioritize while working in a fast-paced call center environment
Provide “WOW” customer service: ensure that each customer receives outstanding service by providing a friendly environment, which includes answering calls, greeting and acknowledging every customer, maintaining outstanding standards, solid business knowledge, education and all other aspects of customer service
Resolves product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Respond to team member inquiries consistently in a timely, accurate, and professional manner and demonstrate the ability to translate inquiry into a case management application during the interaction. Accurately gauge the severity of the inquiry and escalate appropriately
Maintain broad understanding of Human Resources while providing direction on HR policies, procedures, benefits, payroll, tax, and salary administration for all team members
Perform a high level of quality data entry in all aspects of HR through various sources of input and leverage procedures, policy manuals, knowledge base documents and other reference materials to assist in answering team member inquiries and resolving issues
Actively participate in metric/quality review and open coaching and development discussions

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12 HR Customer Service resume templates

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HR Customer Service Representative Months Contract Resume Examples & Samples

Respond in a prompt and satisfactory manner to queries related to the Bank's HR policies, services and processes. Ensure full confidentiality of all employee and client information
Take responsibility for the resolution of all employee or client related inquiries received through the 1-888 line, local line, email, mail, fax and/or another alternative delivery channel
Assist in the growth and the development of HR through trending mechanisms by
Identifying and escalating trends or issues in training, communication and system limitations,
Identifying opportunities where there is a need for policy review
Must be available to work 7.5 hours shifts from 12:00 to 8:00 p.m. EST
Strong oral and written skills
French language skills an asset
Working knowledge of a Case Management/Contact Management System
CHRP designation or a post graduate diploma in HR would an asset, but not a requirement

HR Customer Service Representative NA Resume Examples & Samples

Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner
Resolve inquiries requiring knowledge of benefits and related HR products and services
Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer
Use active listening skills in order to fully comprehend and document questions/issues. Be able to probe for more specific information
Refer and transfer complex issues/inquiries to Tier II Research Specialists, Team Leader, or other appropriate person
Demonstrate customer service skills by responding professionally and effectively to questions and issues. Calm and diffuse irate customers by following procedures and using interpersonal skills, obtaining assistance when needed. Demonstrate empathy and understanding
Enter pertinent information into the computer screens to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries
Focus the caller on providing specific information to limit the talk time in a professional, courteous manner
May respond to incoming e-mail messages
May communicate via the web with customers
One to two years customer service experience. Call center experience with handling benefits and/or HR-related calls is preferred
College degree or equivalent
Knowledge of health and welfare benefits, spending accounts, life and accident insurance benefits, disability insurance benefits, and other benefit programs, along with HR policies and applicable regulations
Ability to multi-task in a fast paced environment
Ability to absorb product knowledge quickly and process information to apply appropriately to customers' needs
Ability to interface with corporate Human Resources professionals and executives
Able to make sound business decisions and exercise discretion and judgment
Superior customer service ethic, communication skills (written and verbal), interpersonal skills, and telephone etiquette
Must be flexible and adaptable to changes in procedures, processes, systems, etc
Excellent reading/comprehension skills to understand and verbalize information in knowledge base
Must possess patience and the ability to speak authoritatively with diplomacy
Familiarity with and ability to navigate computer pathways as needed in order to perform data entry and searches while discussing issues with customers
Good typing skills necessary for entering information into the computer
Good probing and listening skills
Basic math skills required to perform calculations (addition, subtraction, multiplication, division)
Must fully understand and live the JPMorgan Chase values
Bilingual (Spanish) desirable. (May be required based on business need)

HR Customer Service Representative Resume Examples & Samples

Receives and responds to phone, mail, fax and email inquiries that vary in range from general to highly sensitive issues from internal and external customers, in an accurate, confidential and timely manner
Escalates complex inquiries to appropriate area
Performs accurate and timely processing of data changes
Possess good relationship skills
Interact with all levels of employees to provide timely and accurate customer service
Associates Degree, or in lieu of degree, two years of equivalent work experience
Good organizational; prioritization; and multi-tasking skills
Demonstrated ability to work in a fast paced environment
Telephone based customer service experience
Thorough knowledge of the bank’s computer system and frequently used forms

HR Customer Service With English Resume Examples & Samples

Working in a call centre environment the successful applicant would determine requirements of the caller and provide guidance and support using all available tools and systems
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests to relevant teams
Manage cases within a workload management tool and ensuring all SLAs are met
Enhance organization reputation by accepting ownership for calls and cases worked and exploring opportunities to add value to processes in place
Someone who is able to thrive under pressure
The ability of prioritizing your work load each day
Be able to work within a large organization and maintain solid relationships with your team members not only situated in your local office but also offshore
Someone who understands SLA’s and the importance of meeting them
Experience related with Human Resources would be an advantage but not essential
Someone who has excellent communication skills both written and oral
Fluent Speaker of English
Flexible and eager to learn
Analytical skills, someone who enjoys investigating things, wants to know how things work

HR Customer Service Representative Resume Examples & Samples

Take ownership of the resolution of employees’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer complex issues to Subject Matter Experts (SME) following the correct Tier model
Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
Participate in information sharing with other team members. Identify trends and pass recommendations to SMEs

HR Customer Service Team Leader Resume Examples & Samples

Handling Escalations from active and ex-employees and ensuring that those are responded on a timely basis
Partner with Training team to assess current training needs for CSRs. Cross -train team members as appropriate on different locations in North America
Complete performance reviews and meet with team members to discuss performance and work with them on development plans. Coach, provide feedback, mentor, lead by example, and provide direction and guidance to team members. Recommend HR actions (salary actions, promotions, and terminations). Handle corrective actions when necessary
Partner with teams within HRSD like Benefits, Payroll etc to ensure smooth functioning
Updating scripts in SharePoint (knowledgebase) and briefing the team on any changes to the existing process
Providing process training to existing team members and cross training the team from a business contingency view
Supervise a team of 13-15 Customer Service Representatives who handle inbound calls and cases
Effective written communication skills and strong analytical skills required. Must have the ability to effectively interface with people at all levels
Call Center experience is a plus
Must be proficient in the use of a PC -specifically Word, Excel, and PowerPoint
Must have high energy level, and be self-motivated and organized
Proven results in managing the workflow of others
Excellent web navigation skills

HR Customer Service Associate Resume Examples & Samples

For improvement to HR, Handle telephone calls and e-mail's queries
Participate in information sharing with other members of the team
Support other Departments with Compliance Test or any other activities upon management request
Ensure productivity and high level occupancy
Italian: fluent
Full command of English plus the target language
Strong technical skills and strong third language capability are an advantage

HR Customer Service Team Leader Resume Examples & Samples

Responsible for ensuring team is meeting daily production standards. Accountable for maintaining team's overall quality
Monitor performance statistics on call management system and work closely with analyst to determine schedules. Manage time off to ensure that service level goals are met
Perform administrative functions which include, but are not limited to, timekeeping, time off scheduling, training scheduling, shift scheduling, and attendance and lateness record keeping
Take ownership and responsibility of each team member and their performance
Look at streamlining the process, improvement ideas and identifying knowledge gaps
Ensure confidentiality of employee data is maintained
Download CSAT responses from Confirm-IT and prepare a monthly CSAT report and share it with location HR leads. Identify key areas of dissatisfaction and work internally and with T2 team leads to address those concerns
Sending out country specific communications on a regular basis and briefing the team on the same
Reviewing and updating Standard operating procedures for each country supported by accessHR on a regular basis
Up to 3yrs experience with prior experience in leading a team
Experience in Human Resource and/or HR Policies is preferred
Effective verbal communications and interpersonal skills are necessary, both face to face and on the telephone

HR Customer Service Associate Resume Examples & Samples

Take ownership of the resolution of employees’ issues, giving guidance and solving problems within the target response time
Communicate effectively on HR policies, processes, tools or travel and expense reimbursement
Participate in information sharing with other members or relevant colleagues in the country and continuously document knowledge updates
Support other activities upon management request (projects, conference calls, quality assurance, etc...)

HR Customer Service Representative Resume Examples & Samples

Provides first point of contact support to incoming calls/emails/requests from customers (e.g., Employees, Managers, Candidates, Dependents, Human Resources across Latin America) to answer questions, resolve issues, and respond to inquiries related to broad HR-based processes and systems
Records caller inquiries and requests, communicates resolutions and updates cases using case management tools; and maintains customer contact until request is resolved, including informing customer of status and resolution, performing additional research and ensuring customer satisfaction consistent with Service Level Agreements (SLAs)
Escalates complex cases to appropriate Tier 2 Specialist or Tier 3 Subject Matter Expert (SME) if additional research or expertise is required
Provides accurate, consistent and timely responses to HR process, system and policy requests, which are considered to be routine and require limited research
Performs basic administrative processing and approval of HR transactions, data input and verification of required documentation
Utilizes and updates knowledge base tool to provide consistent answers to customers and future solutions that can be leveraged by the HR Shared Services team in Latin America
Educates employees and managers on company practices and tools (e.g., intranet, ESS, MSS) and suggests additional resources to encourage them to resolve questions on their own when feasible and help ensure future positive outcomes for all stakeholders
Provides document support by managing incoming and outgoing forms and information, both manually and through various systems
Works in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner
Meets key performance measures, such as first call resolution, average answer speed, and call quality, as well as other HR Shared Service SLAs
Consistently demonstrates Teva’s Guiding Values of Integrity, Respect, Collaboration, Excellence and Leadership
Follows Teva Safety, Health, Compliance and Environmental policies and procedures
HS Diploma or equivalent, Associate’s Degree preferred
2 – 4 years of experience in a Customer Service/Call Center position or similar role
Some experience in Human Resources, Benefits and/or Payroll; Knowledge of HR processes in Latin America will be preferred
Fluency in English Required. Fluency in Spanish or Portuguese Required
Must be available to work any 8 hour shift between the hours of 7:30am and 7:30pm, Monday through Friday
Outstanding customer service, organizational skills, attention to detail and interpersonal skills
Ability to handle multiple tasks and prioritize while working in a fast-paced call center environment
Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and PowerPoint
Ability to work independently and in a team setting using established processes

HR Customer Service Rep Resume Examples & Samples

High School diploma or equivalent required, Associates preferred
Two years' working experience as a HR generalist or benefits administration required
Call Center experience preferred
Working knowledge of benefits, basic compensation, HR policies, and recruitment required
Professional and customer-focused communication skills
Ability to use HRIS technology to gather information
Proficiency with Microsoft Office Word and Excel
Accurate data entry and extraction skills
Ability to manage multiple tasks simultaneously
Ability to deliver presentations, such as employee benefits orientations

Senior HR Customer Service Representative Resume Examples & Samples

Maintain and monitor case management tickets according to SLA’s
Handle routine changes by processing paperwork, and inputting data into the system Forms that are incomplete or contain conflicting information will consult with SME or appropriate Manager
Answer incoming calls to the HR Shared Service center, trouble-shoot, research and resolve issues related to Retirement Benefits, payroll and benefit services
Monitor and respond to HRDirect Inbox
Update HRIS system (NGA myHR) with all data entry requests, focusing on efficiency and quality processing
Resolve (and document) simple to moderately complex issues submitted by employee via email, mail, and fax in a timely manner, and escalates more complex issues as appropriate
Assist on projects when assigned
High School Diploma required, college degree preferable but not required
Minimum of one (1) year of experience in a call center environment two (2) years of experience a plus
Call center experience involving technology (i.e. case management software, telephony, data entry experience)
Broad knowledge of HR policies and processes
Customer Focus Skills: Proposes ideas and alternatives to resolve issues, responds in a positive
Professional manner to questions; employs courtesy and tact in all customer exchanges
Demonstrates ability to handle high volume calls while meeting customer service level expectations
Written communication skills: demonstrated ability to correspond in a professional manner over email
Bilingual (English/Spanish) a plus

Rrt-HR Customer Service Representative Resume Examples & Samples

Document all calls/emails/chat with regards to employee's inquiries accurately using contact center tools
Provide quality customer service on every call/email/chat
Customer service orientation

HR Customer Service Lead-shop n Save Resume Examples & Samples

Operates cash register accurately and scans all merchandise
Redeems promotional coupons, food stamps, WIC checks, rain checks, receives cash, checks, EFT transactions, in-store charges and figures discounts, as well as, counts back change, issues receipts and Catalina coupons
Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets
Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps
Required to know value, look-up numbers, department numbers, and features of items for which money is received
Reviews weekly store ad to note price changes and sale items
Keeps register area and office clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance
Balances office and reports any problems to supervisor
May give cash refunds or exchanges to customers for returned merchandise
Supervise check lane lines and customer service status. Issue breaks and lunches to Checkers and Courtesy Clerks in a timely manner. Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities

HR Customer Service Analyst Resume Examples & Samples

Answer incoming calls and emails from MMC North America Colleagues and third party vendors and provide accurate answers and detailed information to their HR inquiries. These inquiries will be handled within our SLA’s, using a Case Management tool supported by a Knowledgebase. We support our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience. Research complex issues and provide timely, accurate resolution. This may include contacting internal support groups and 3rd party vendors and following up via an outbound call or email to the colleague
Using available resources (service center tools, knowledge system and other company procedures and process materials) document all inquiries and interactions with the colleagues and other internal / third party participants, monitor colleague requests, and research and identify required information to resolve colleague inquiries and forward to the appropriate group for resolution as necessary. Share with other team members or manager any opportunities for process improvements
Create, document and route open cases and calls appropriately and in accordance to the standard operating procedures for additional follow up or escalation. Liaise with other departments to ensure timely research and problem resolution
Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve
1-3 Year demonstrated customer service or call center experience
1-3 Years Human Resource experience
1-3 Years Payroll experience

HR Customer Service Associate Resume Examples & Samples

Knowledge of and adhere to University of Michigan policies and procedures
1-3 years’ experience providing exceptional customer service
Experience in a Shared Services organization or other professional office setting

HR Customer Service Bilingue Resume Examples & Samples

Support the customer to understand and use the appropriate channels as per the defined delivery model
Direct and educate customers to alternative channels and their correct use, as needed
Operate the case management tools
Capture and classify all inbound case information, regardless of the channel used by the customer (phone, chat, web submittal)
Respond and follow to conclusion on routine queries
Invite customers to rate the service on a case by case basis
Initiate/update processes on behalf of mobile device users
Support specialists, generalists and HR Administrators on routine outbound calls
Experience working with WorkDay

HR Customer Service Portuguese Resume Examples & Samples

Guide and coach on the use of Knowledge Management
Communicate SLA’s and manage customers’ expectations where appropriate
Support WD/Local end-users on
FAQ (How to use WorkDay) as per existing Work Instructions, Process on a Page and other similar reference documents
Outbound calls as needed
Reinforce campaigns where appropriate (i.e. update of Personal Information, etc

HR Customer Service Representative Resume Examples & Samples

Provide “WOW” customer service: ensure that each customer receives outstanding service by providing a friendly environment, which includes answering calls, greeting and acknowledging every customer, maintaining outstanding standards, solid business knowledge, education and all other aspects of customer service
Resolves product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Respond to team member inquiries consistently in a timely, accurate, and professional manner and demonstrate the ability to translate inquiry into a case management application during the interaction. Accurately gauge the severity of the inquiry and escalate appropriately
Maintain broad understanding of Human Resources while providing direction on HR policies, procedures, benefits, payroll, tax, and salary administration for all team members
Perform a high level of quality data entry in all aspects of HR through various sources of input and leverage procedures, policy manuals, knowledge base documents and other reference materials to assist in answering team member inquiries and resolving issues
Demonstrate continuous improvement methodologies to identify and suggest needs for changes and/or improvements in all touch point processes
Actively participate in metric/quality review and open coaching and development discussions
Serve as your customers first choice and partner with all assigned Centers of Excellence
BA/BS Preferred
Must be fluent in French Canadian and English. Ability to speak, read and write in both languages
Personable demeanor and strong customer service/ problem solving skills
Understanding of HR policies, programs and processes such as; a working knowledge of I-9 and E-verify requirements
Familiarity with payroll impacts and ability to decipher remuneration statements
Demonstrates good judgment and maintains confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitive data in all interactions
Possess excellent communication skills and a clear, pleasant telephone voice
Ability to communicate both written and orally with team member at all levels
Great analytical and organizational skills while keeping close attention to detail
Thrives as a team player in a fast-paced, high-energy, change-oriented environment and has an ability to work with a sense of urgency
Commitment to improvement of self and work environment
SAP HR and Payroll experience is desired and proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook
Must be able to lift up to 25lbs
Ability to work varied hours and shifts, including overtime as needed
Operate with ethics, honesty and integrity

HR Customer Service Representative Resume Examples & Samples

Solves routine problems largely through precedent and referral to general guidelines
Interacts within own team and with direct supervisor
Receives detailed to moderate level of instructionon daily work tasks anddetailed instructionon new assignments
Decisions impact own work
Individual contributor as a part of a team, with apredetermined, focused scope of work
Minimum of 6 months' of Customer Service Experience - in a fast paced customer service environment within a call center
Minimum of 1 year of experience handling HR policies
Some College or College Degree Preferred
Knowledge of payroll processes
Knowledge of ER policies
Knowledge using tracking management tool such as Service Now
Eagerness to contribute in a team-oriented environment

RRT HR Customer Service Representative Resume Examples & Samples

Performs other tasks as required such as but not limited to the following : Lead process training for his/her team
Coordinate with the back office team on process clarification or case follow up
Work with his/her team/Team Leader/support team on process improvements/update, participate on projects
Good data entry and typing skills
Some experience in a call center or customer service environment
Professional Phone Manner
Problem analysis and problem solving
Commitment to Call Center Success

Workday HR Customer Service Specialist Resume Examples & Samples

Address on average 30 - 50 inbound inquiries each day from internal and external customers within a structured environment
Achieve target goals for monthly call quality, daily attendance, and punctuality, as well as daily and monthly statistical objectives
Troubleshoot different issues the clients may face when first using the Workday Time Tracking System
May code, search, extract and interpret information to determine correct input procedure
Preferred background in HR
Associates Degree in a business related discipline
Previous experience with Workday Time Tracking System required
Ability to interact professionally with others, work independently and display excellent verbal and written skills in a fast-paced environment

HR Customer Service Representative Resume Examples & Samples

Serve as the first point of contact for employee on-boarding and off-boarding processes
Investigate and resolve/refer guest matters or information requests
Verify and coordinate interactions between clients and OHR units in order to facilitate an efficient flow through CSC
Generate, verify and/or process employment documentation related to employee hiring
Respond to inquiries regarding HR policies and procedures making referrals when appropriate
Develop and maintain knowledge of OHR operations, processes and procedures
Education:Technical Diploma, Associates Degree or two years college course work
Work Experience:Two to three years job related experience
Preferred Education:N/A
Preferred Work Experience:N/A

HR Customer Service Center Specialist Resume Examples & Samples

Bachelor’s degree in any discipline
1 year experience in Human Resources/Customer Service environment with SAP knowledge
Ability to interact and deal with people in a professional and confidential manner
Attention to detail and quality, with the ability to work effectively in a team environment
Good organizational skills to prioritize a high-volume workload and the ability to multitask to meet deadlines in a fast-changing environment
Enjoy problem-solving with analytical and creative ability
Fun loving personality with ability to participate in events/roadshow and associate with wide variety of audience in an interactive manner
Proficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook)

HR Customer Service Representative Resume Examples & Samples

Assist the HR Customer Services Team Leader to ensure the smooth running of the service line; ensuring customer service excellence is at the forefront of all actions taken
Ownership, action and resolution of cases via C-ontact system, timely and accurately
Take responsibility for the management of customer escalations in the absence of the Customer Services Team Leader, ensuring all escalations are logged and dealt with
Continues to develop and implement quality assurance programme within the HR Delivery Centre
To evaluate operational processes, identifying possible quality gates and linkage to operational requirements
Maintains operational issues log. Liaises with customer representatives, ensuring appropriate communication regarding issue resolution for escalated matters
Leads investigations into escalations, carrying out root cause 8D analysis and works with management to establish preventative measures and longer term solutions
Undertakes responsibility for all USI Red Alerts (User Satisfaction Index). Ensuring all cases are dealt with within 24 hours and USI tool updated
Experience of working in a contact centre or shared services, with a passion for customer service excellence
Used to supporting a workflow Management System
A demonstrable understanding of HR Administration processes
Customer facing experience is essential
Understanding the employee life cycle
Experience and knowledge in a call centre and / or shared services environment would be valuable

HR Customer Service / Data Administrator Resume Examples & Samples

Ensure timely and accurate update of the Human Resource data in relevant databases, in line with agreed processes and procedures
Prepare and distribute weekly Human Resource statistics and reports
Resolve client issues, concerns and enquiries via telephone, referring to relevant Specialists if appropriate
Fully document all interactions in the case management application
General administration duties, ie. preparing letters, filing
GCSE or equivalent in English and Mathematics
Proven experience of handling employee queries
Proven telephone manner with clear, concise and professional communication skills
Ability to prioritise workload and provide timely follow-up and resolution
Ability to work in a fast paced, self-directed team environment
Proven IT skills, Microsoft suite and other bespoke systems
Previous experience of working within a HR Department
Previous experience of working within a Service Centre environment

System Manager HR Customer Service Center Resume Examples & Samples

Oversees day-to-day operations of the Tier 1 HR Service center including trend analysis
Ensures that the Service Center meets established customer service goals/standards
Manages Customer Service Representatives (CSRs) which includes: hiring, training new hires, coaching existing CSRs, and delivering performance reviews
Handles particularly difficult/complex calls and ensures the full resolution of callers’ problems
Oversees accurate and timely input of data by CSRs into internal database
Reports Service Center performance to Human Resources using relevant metrics
Determines anticipated work volume and distributes work among staff accordingly
Fosters relationships between business units and functions to ensure high levels of service
Proactively improves Service Center processes as needed
Provides communication and follows up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions
Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies
Bachelor’s degree and 5 years experience required
Proven ability to lead a team
Knowledge of Human Resources operations and policies
Ability to make sound decisions in accordance with corporate policies
Working knowledge of federal and state regulations as they pertain to HR

HR Customer Service Center Manager Resume Examples & Samples

Manage Team Member Performance
Provide communication regarding job expectations and changes
Coach and provide career development
Establish goals and monitor performance achievement
Conduct performance appraisals
Collect, review, and provide verbal and written performance feedback for continual development
Manage employee performance and resolve conflict
Provide recognition
Business
Human Resource Management
Related field of study
2+ years’ experience in Leadership or supervisory and
5 years’ experience in any of the following
Business Administration

HR Customer Service Analyst Resume Examples & Samples

Fundamental HR. Excellent troubleshooting, strong decision making and problem solving skills
Ability to multitask and successfully execute tasks while adhering to specified quality standards
Solid interpersonal, Verbal and written communication skills
Requires strong active and passive listen skills in order to effectively identify the purpose of the call, the root cause of the issue, with a sense of urgency
Comfort with multiple systems
Ability to prioritize and manage own time

HR Customer Service Specialist Tier Resume Examples & Samples

Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure. Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure
Learn and understand HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately
Knowledge of case management processes
Ability to work in a fast-paced environment while delivering quality results
Translate & interpret foreign language (preferred)
Strong interpersonal skills to build and retain effective working relationships with customers and team members

Supervisor, HR Customer Service Resume Examples & Samples

Supervises the day to day activities of a team of non-exempt team members
Supports the workforce management plan to meet our team member needs
Drives key operational metrics in the areas of customer satisfaction, service level agreements, development, and operational improvements
Monitors quality of phone interactions of team and provides appropriate feedback to achieve desired service levels and customer service etiquette
Supports continuous improvement initiatives to increase productivity and streamline processes
Facilitates resolution of escalated team member concerns
Responsible for vendor customer service support, team member escalations, and identifying trends for service improvements to HR Customer Service Manager
Responsible for team member selection, onboarding, performance and development
Participates in the work flow as needed
Develop, measure, and report on key performance indicators
Drive engagement and motivate team members
Facilitation of training/education of HR processes across HR
Minimum 3 years of HR and/or customer service experience
1 year of supervisory experience preferred
Ability to facilitate training on processes, procedures, compliance and product knowledge
Strong competence with the use of HR and voice software applications including SAP, SuccessFactors, Avaya, Verint and other emerging technologies
Ability to plan, organize and delegate work
Ability to influence team members to achieve individual and team objectives

HR Customer Service With English & French Resume Examples & Samples

Informs employees about services available and assesses customer needs
Processing of manual transactions on employee records in the HR system. Examples: salary increase, promotion, shifts changes, grade changes etc
Maintains databases and employee records handling highly confidential material and provides information to HR staff on matters pertaining to personnel forms and records
Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and payroll
Processing of mass transactions following the standard automated process
Perform peer checking activities
Native or fluent level of English and French written and verbal is a must
Must possess at least a Higher Secondary/STPM/"A" Level/Pre-U in any field
Career level: 1+ years of job related experience (Customer Service, HR)
Willing to work shift times between 8.30 and 20.30 local time
Positive attitude and solution oriented thinking

HR Customer Service Representative Resume Examples & Samples

Handle moderate to complex calls and or written requests received from Brighthouse members regarding policies and procedures by accessing various systems to obtain needed information requiring investigation and interaction with vendors
Day-to-day accurate and consistent processing of transactions
Ensure all aspects of the transaction assigned is processed and handled in a timely and accurate manner
Accurately documenting all customer interactions, both internal and external using available Case Management tools
Promotes the use of on-line tools and assists the customer is accessing and using these systems
Responsible for running daily, weekly, monthly and ad-hoc reports
Directly receive and handle system error reports from all vendor partners
Assist functional leader in monitoring work volumes
Interact with IT on system related issues and ensure resolution
Route employees to functional specialists (tier 2 – 3) when in-depth functional knowledge
Forward employee inquiries to third party vendors/outsourced providers as needed
Conduct frequent review and updates of Frequently Asked Questions, Policies, Procedures to identify steps needed to answer customer inquiries
Identify opportunities for process improvement and develop business case recommendations to Team Lead
Performs other related duties as assigned and required
Ability to influence to engage all level of associates
Business owner mentality and results-orientation
Excellent written, verbal, presentation, and relationship building skills effective across all levels
2-5 yrs of relevant experience
HRIS experience is a plus
High school degree or GED required, additional related education or college preferred
Proficient customer service skills
Excellent communication skills/team player mindset
Demonstrated initiative, follow up and problem solving skills. Willingness to make quick decisions