HR Service Delivery Resume Samples

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J Johns

Justine

Johns

1886 Arlene Gardens

Boston

+1 (555) 534 2631

1886 Arlene Gardens

Boston

Phone

p +1 (555) 534 2631

Experience Experience

Philadelphia, PA

HR Service Delivery

Philadelphia, PA

Konopelski Group

Philadelphia, PA

HR Service Delivery

Develop and execute functional diagnostic to determine assess capabilities against model, identify gaps, and develop plans to mitigate
Manage Vendors within the HR TPMO framework
Develop HR feeder programs (e.g., internal development, external university pipeline, rotational programs) to support HR talent pipeline
Partner with HR Leadership team members to build development plans for key high potential HR leaders (GG16+)
Assist in the design of future state HR service delivery model, including the HR roles and responsibilities
Support deployment activities including involvement in local design workshops, implementation and hyper care related activities
Record management

Boston, MA

HR Service Delivery Coordinator

Boston, MA

Conroy, Ankunding and Champlin

Boston, MA

HR Service Delivery Coordinator

Assisting with payroll related activities such as salary packaging administration, Fringe Benefits Tax, superannuation and payroll tax
Facilitate the New Hires, STD/Leaves, and Termination processes by submitting necessary paperwork and/or entering accurate information into SAP and ADP
Facilitates the HR On boarding process, ensuring the completion of all HR new hire forms, creates and maintains employee files
Coordinating Health and Wellbeing program
Handling OH&S compensation issues and workplace assessments
Participate in testing for any upgrades or new system implementations
Participate in monthly audits of the system data to check for inaccuracies or missing information to ensure data integrity

present

Boston, MA

HR Service Delivery Specialist

Boston, MA

Kris Group

present

Boston, MA

HR Service Delivery Specialist

present

Manage the New Hires, STD/Leaves, and Termination processes by submitting necessary paperwork and/or entering accurate information into SAP and ADP
Provides first point of contact and excellent customer service to all colleagues, management, and field HR Teams
Recommend new approaches, policy enhancements and innovations to effect continual improvements in efficiency of the department and services performed
Assist in regular quality check of work processed to ensure error-free processing
Participates in developing departmental goals, objectives, and systems
Performs other duties as assigned
Provide Excellent customer service

Education Education

Bachelor’s Degree in Business

Florida Atlantic University

Bachelor’s Degree in Business

Skills Skills

Good English skills both in written and oral- Able to work positively and constructively within the pressurized environment
Intermediate/Advanced level knowledge of the end-to-end Employee Lifecycle
Identify and deliver programs for both general HR on-boarding and development and HR high potential development. Focus would be included, but not limited to, building business acumen, financial savvy and functional capabilities
Excellent communication skill and interpersonal skill, problem solving skill
Design HR capability model tied to aligned HR service delivery model
Knowledge of China Individual Income Tax policy
Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
Ability to deal with ambiguity and work pressure
Strong analytical/problem-solving skills
Strong interpersonal skills

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Tax Senior Manager National Tax Human Capital HR Performance Improvement HR Service Delivery Resume Examples & Samples

A bachelor's degree and approximately 8 - 12 years of related work experience; or a master's degree and approximately 7 years of related work experience
A minimum of 7 years of industry experience advising clients on how to maximize the efficiency and effectiveness of their HR service delivery model and operation of the HR function, ranging from HR strategy to process design to shared and self-service applications and enabling technologies, and considering insourcing, outsourcing, and offshore solutions
Ability to develop new business within a professional services environment
Proven ability to transfer knowledge and motivate staff as well as initiative to stay abreast of current trends and technical advancements
Ability to direct, train and mentor staff, providing guidance and productive feedback
Strong follow-through ability, attention to detail and a mindset for producing quality work
Excellent client service, interpersonal, communication, organizational, and project management skills
Flexibility to travel, when necessary

HR Service Delivery Specialist, Cebu Resume Examples & Samples

Responsible to cover on-boarding activities from collection, follow-up and monitoring of new hires’ pre-employment requirements & clearances to compilation of new hires’ employment records
Responsible for processing and submission of statutory reports related to employees’ status updates and benefit claims including SSS Sickness and Maternity Claims, Tax exemption and Philhealth update
Responsible for checking and sending Onboarding, Benefits and Payroll related documents received to HRSD Manila counterparts
Responsible in maintaining an updated tracker for benefits and payroll documents received and processed
Provides support for Onboarding, Payroll and Benefits processes for Cebu office
Responsible for updating the SharePoint Online Exit Clearance
Responsible for the release of final pay once a week
Send payroll instructions to Payroll team
Perform duties that are required from time to time
Completed Bachelor's Degree in Psychology- or Human Resource-related courses
With six months to one year experience in handling. Onboarding/Offboarding, Statutory, Payroll and Benefits Administration
Must possess excellent human relations, verbal and written skills
Keen to details, analytical, proactive and with high initiative to deliver quality output
Proficient in utilizing Microsoft Applications (Excel, Word and PowerPoint)
Self starter with excellent time management skills who is able to organize and prioritize his/her workload
Team player and can work independently with less supervision
Willing to work on the day shift (10am - 7pm) or midshift (12 pm - 9 pm)
Willing to work in Cebu City

Tax Manager National Tax Human Capital HR Performance Improvement HR Service Delivery Resume Examples & Samples

A minimum of 5 years of industry experience advising clients on how to maximize the efficiency and effectiveness of their HR service delivery model and operation of the HR function, ranging from HR strategy to process design to shared and self-service applications and enabling technologies, and considering insourcing, outsourcing, and offshore solutions
Experience with global or multi-national projects
Ability to collaborate with clients, identify engagement follow-on opportunities, and have a strong desire to excel
Excellent client service, interpersonal, communication, organizational, and project management skills (written and verbal)

Corp-HR Service Delivery Analyst Resume Examples & Samples

Knowledge of the main aspects to eSocialand reflections on labor and social security routines
Experience in Hiringprocess: the employee record sheet, statement of charges family for purposes ofincome tax liability waiverof family wage, workingpapers record, statement of the transportation voucher system option, admissionexaminations, models ofemployment contracts
Knowledge of Workday: durationof the journey, compensation hours, overtime hours,overtime bank, special days, rest between rounds, rest during the day, night work, point record, Ordinance 1510/09 - ElectronicRegistrar of point(REP), alternative point control
Knowledge in Compensationand Payroll: additional forms ofpayment,: dangerousness, unhealthiness, night and day-care assistance,profit sharing and results in practical calculations,plots remuneration
Legal deductions in payroll: calculationof tardiness and absences, rebate paid weekly rest, unexcused absences, union dues, alimony, taxation of remuneration,transportation, health care, life insurance, meal vouchers,food basket
Social charges: INSS - employeecontributions, individual taxpayers- standalone /management fees, apportionment work accident, family allowance and maternity pay- reimbursement, compensation,restitution, other entities - third base salarycalculation of the company'scontribution, basis of calculation of the salary of the employee contribution.FGTS. Withholding tax: payment of income tax ona cash basis and accrual basisand PIS on payroll
Clearances on the payroll: maternity pay, sick leave, occupational accident,military service, union leader, paidleave and unpaid
Holiday on the payroll: accounting of vacation on the payroll, individual vacation shutdowns,double vacation and reduction of vacation
13th salary in payroll: payment of1st installment of the 13th salary,payment of the 2nd installment of the 13th salary, with information SEFIP the13th salary, reflecting the clearances in the 13th salary, GPSfor 13th salary
Contract terminations: deadline forsettlement of severance pay, employee rights on termination,type of notice, noticeof the new rules -Law 12,506 /2011, severance calculations:integration of variable pay, provisional stabilities,new severance procedures– ‘Homolognet’ systemprocedures for unemployment insurance
Knowledge of Human Resources practices, related labor laws andregulations
Demonstrated knowledge of payroll data analysis, modeling, andreporting
Established organizational skills, flexibility and a provenability to multi-task, prioritize and meet deadlines
Maintain confidentiality and integrity over all sensitiveinformation
Bachelor's degree in Human Resources or a business related field
Proven recent experience in HR operations area
Excellent communication skills, both written and verbal, English and Portuguese

Tax Senior National Tax Human Capital HR Performance Improvement HR Service Delivery Resume Examples & Samples

A minimum of 2 years of industry experience advising clients on how to maximize the efficiency and effectiveness of their HR service delivery model and operation of the HR function, ranging from HR strategy to process design to shared and self-service applications and enabling technologies, and considering insourcing, outsourcing, and offshore solutions
MBA or advanced degree preferred
Ability to assess, develop, design, implement, and monitor any area of HR operations from a people, process and technology perspective
Experience in defining business strategy, requirements and technology needs, including program/design, process, risk, and controls

HR Service Delivery Operations Support Manager Resume Examples & Samples

Support the Regional HR Service Delivery (SD) Head with regards to controlling, reporting, managing and improving the HR services provided to the business in the APAC region in terms of performance, quality, customer experience and effectiveness
Ensure appropriate risk management and KPI reporting for all ongoing vendor relationships HR SD holds across the region
Support the timely resolution of major HR Service Delivery service issues raised by the business or any of the HR functions
Support HR Service Delivery leads to prepare for performance reporting conversations with HR leadership in the APAC region
Develop, produce and analyze operations reports and dashboards, highlighting key trends, issues and insights
Responsible for supporting topics related to infrastructure such as moves, system access, IT rollouts etc
Support the HR Service Delivery management team members with formulating and managing requests in different systems and tools
Strong interpersonal, organizational and leadership skills
Strong communication skills (written and verbal)
Project and risk management experience
Strong analytical instincts and sound business judgment
Proficient in Microsoft Office Excel and PowerPoint

HR Service Delivery Specialist Resume Examples & Samples

Review and analyze new hire credit reports ensuring that all regulatory and JPMC policy standards are met based on established criteria
Manage data validation issues, perform issue resolution research and follow through to obtain necessary information to maintain compliance standards
Accurately document and input information in JPMC systems as employee data and/or status changes occur
Communicate with internal employees, external candidates, recruiters, and other staffing areas regarding new hire credit statuses
Perform outbound calls to candidates who have not fulfilled federal regulatory requirements to discuss and request supporting legal documentation, to assist in the decision making process of determining a candidate’s eligibility for employment
Analyze documentation that is submitted to determine whether it supports credit report
Search NMLS records for registration and regulatory actions and communicate to relevant areas of the business
Manage workload effectively while ensuring a high quality standard on each credit review
Analyze data to accurately provide daily reporting on new hire credit statuses to LOBs
Complete quality review checks on team members’ processes
Ability to work in a fast paced environment with strict daily deadlines
3-5 years relevant work experience
Attention to detail and strictly adhere to standard operating procedures
Ability to learn systems and work independently
Ability to investigate, ask questions, and collect various information to make sound decisions
Strong analytical skills with the ability to review multiple sources of information to determine accuracy
Good interpersonal skills, both written and verbal
Strong Microsoft Office Skills – specifically able to filter and sort in Excel (pivot tables a plus)
Must be able to effectively manage through peak volume periods

HR Service Delivery Pre-employment Team Leader Resume Examples & Samples

Manage a team of Recruiting Coordinators in a call center/operations environment ensuring that the New Hire experience and pre-employment process is efficient, seamless, and overall positive
Spend time scheduled and as needed working the Pre-Employment Service Center Line
You will assist in new hire management by verifying your assigned candidates as well as audit your Recruiting Coordinator’s assigned new hire information, verify background investigation and drug-test results, manage the fingerprint process, I-9 compliance, and follow all JPMC record retention and compliance guidelines
Utilize the various performance and operational reports to provide ongoing coaching and direction to the Onboarding Specialists
Leverage and develop internal data points to crate trending reports, data trends, and identify areas of improvement
Manage and resolve escalated staffing, resource/capacity, onboarding and pre-employment process issues or candidate escalations
Serve as a liaison and represent the team in JPMC cross functional process/procedure meetings, involving Recruiting teams, Corporate HR partners, Security, Compliance and other areas
Participate in key projects and initiatives that impact the process and improve the overall end to end New Hire experience
Engage in or lead training and performance improvement efforts across the team
Lead the overall quality efforts of your team by completing monthly call monitors on each team member to closely monitor overall new hire experience and call handling
Effectively interact with various levels of Chase: Recruiting Managers, Recruiters, Candidates/Applicants, Hiring Managers/Executives and other areas of Human Resources as needed
Candidate should possess 2 or more years leadership/supervisory or training experience in a high performance, fast-paced call center or operations organization
Experience as a Recruiter, Recruiting Coordinator or an equivalent Human Resources function is a plus
The successful candidate will have a strong customer service orientation and be organized, detailed, have an ability to multitask, work under pressure, meet aggressive deadlines, have strong verbal and written communication skills, interpersonal skills and be a self-starter
Must have strong supervisory including but not limited to: writing and administering performance appraisals, coaching, mentoring, progressive discipline and team productivity - preferably in a call center environment
Strong coaching orientation, proven track record in moving performance, achieving increasing performance goals and has operated in a scorecard driven environment
Ability to develop staff and build organizational talent
Self directing and self motivated
Ability to review processes, procedures, workflows and scripting in an effort to drive continuous end to end customer experience improvements, increase efficiency and streamline process flows
Project Management and Process Engineering, Workflow design and Process Improvement disciplines strongly preferred
Proficiency with MS Word, Excel, PowerPoint and web applications; Visio is a plus
Job Connect, Profile and/or PeopleSoft and Visio or other applicant tracking systems experience preferred
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package

Head of Latin HR Service Delivery Resume Examples & Samples

Develop meaningful metrics, root cause analysis, and implement remediation plans to address deficiencies where appropriate
Ensure that all operational processes are controlled from a risk perspective, and have built in control self assessments to review their effectiveness
Manage & clearly define objectives for each individual within HRSD, develop succession plan & ensure development plans provide sufficient opportunities to expand existing knowledge base & contain assignments to allow each individual to develop to their full potential
7-10 years of experience in operations; dedicated experience in HR operations a plus
Proven track record of successfully setting strategic agenda and driving execution/delivery
Knowledge of process management; experience in process re-engineering a plus
Ability to influence outcomes and to leverage colleagues to get things done
Experienced in identifying and mitigating operational risk through effective controls
Regulatory knowledge and awareness to ensure that the firm is meeting reporting and remitting requirements
Fiscal management skills to ensure that financial controls are in place
Interpersonal, relationship and consensus building skills; able to work effectively across multiple countries and cultures
Experienced people manager; has effectively managed teams in distant locations
Bilingual Spanish/Portuguese is a plus

HR Service Delivery Business Analysis Specialist Resume Examples & Samples

Ability to lead requirements discovery sessions with pertinent teams, i.e.: Business, Technology, Compliance, etc
Ability to partner with business and technology teams to extract business requirements; conduct business analysis and formulate proposed solutions; construct end to end business processes with proper control points; and define operational metrics to measure efficiency and effectiveness
Create clear and concise standardized business requirements documents; vet with proper stakeholders
Conduct analysis and research to support new initiatives and improvement of existing processes
8 + year’s business analysis experience
Process flow analysis
Intermediate to advanced technical skills of Microsoft Excel; e.g.., v look-up, pivot tables, formulas, graphing, and macros experience required
Intermediate to advances process and technical skills building workflows using MS Visio
Intermediate to advanced skills using reporting tools (i.e., Crystal Reports, Business Objects), preferred
Must be a Team Player

HR Service Delivery Business Analyst Resume Examples & Samples

Assist in other program related activities to include but not limited to: Test Scenarios/Scripts; Usability; etc
Assist others with conducting business research by gathering data, identifying options, performing cost-benefits analyses, and creating non-routine reports with detailed analyses and/or proposals to create or revise management policies, business processes and services provided to our customers
Contribute to continuous process improvement initiatives for both solutions & operational work flows
Create appropriate action/project plans and ensure execution of the plans against agreed-upon deadlines
2 + year’s business analysis experience
Consulting background a plus
High level of proficiency with MS Office suite (Word, Excel, PowerPoint, Visio)
Intermediate technical skills of Microsoft Excel; e.g.., v look-up, pivot tables, formulas, graphing, and macros experience required
Intermediate use of MS Visio
Strong organizational skills and ability to manage large scale and global projects
Ability to multitask and meet multiple deadlines in a fast-paced environment with changing and competing initiatives

HR Service Delivery Coordinator Resume Examples & Samples

Assisting with payroll related activities such as salary packaging administration, Fringe Benefits Tax, superannuation and payroll tax
Responding to escalated payroll queries for Australia and NZ
Preparation of the New Zealand payroll
Handling OH&S compensation issues and workplace assessments
Coordinating Health and Wellbeing program
Ensure intranet links, policies and manuals are up to date
Partner with regional teams to resolve queries in a professional and timely manner
Partner with local HR team to continually improve system processes and procedures
Tracking visa applications as well as local benefit and general administration
A minimum of 18 months experience in HR administration
Knowledge of Australian payroll is essential
Strong Microsoft Office knowledge (Word, PowerPoint & Excel)
Ability to deliver results and meet deadlines under pressure

HR Service Delivery Program Manager Resume Examples & Samples

Creating clear and concise standardized business requirements documents; vet with proper stakeholders
Leading all program related activities to include but not limited to: Test Scenarios/Scripts; Usability; etc
Conducting analysis and research to support new initiatives and improvement of existing processes
Ability to create quantitative and qualitative metrics to measure quality and quantity
Conducting business research by gathering data, identifying options, performing cost-benefits analyses, and creating non-routine reports with detailed analyses and/or proposals to create or revise management policies, business processes and services provided to our customers
Ability to lead and influence large global teams
Bachelor's degree preferred or equivalent business experience
10 + year’s business analysis experience
Strong written and verbal communication skills to effectively communicate with all levels of management
Strong analytical, problem solving and research skills
Ability to see through process issues to determine root cause and implement action plan(s)
Requires attention to the details and the ability to follow through and resolve outstanding issues
Strong self-development focus. Must have an enthusiasm to learn
Self managed individual

HR Service Delivery Resume Examples & Samples

Bachelor or above degree with Finance/Accounting background
Knowledge of China Individual Income Tax policy
Good English skills both in written and oral- Able to work positively and constructively within the pressurized environment
Advanced PC skills (Excel, Word, Power Point, DB2..)
Excellent communication skill and interpersonal skill, problem solving skill
1 year or above experience in Finance/Accounting function is preferred

HR Service Delivery Manager Shared Services Resume Examples & Samples

Performance of the AUS Service Delivery team in meeting all operational metrics for HR Admin and Payroll functions – accuracy, timeliness, customer and HR partner satisfaction and net promoter score (NPS)
Achieving three key priorities: 1) Financials, 2) Controls and 3) Customer & HR partner satisfaction
Delivery of HRSS scope of services including oversight of all payroll and HR administration functions to ensure compliance with established financial, legal and administrative requirements
Providing essential management backup to all critical and regulatory functions including payroll
Ensuring appropriate controls are in place and processes and product information are maintained in an audit ready state at all times to meet compliance and corporate governance standards
Investigating discrepancies and incidents for the purpose of ensuring accuracy and adherence to procedures
Ensure prompt maintenance of financial records at all times including ad hoc reporting requirements of Finance and business
Responsible for managing Senior Business Management, HR and Finance stakeholder relationships and expectations
LI-W
HR or Accounting degree qualifications preferred
Experience working in an HR operational / Payroll / Shared Services environment preferred (5 years + preferred)
Expert knowledge of salary packaging and payroll accounting (5 years + preferred)
Advanced knowledge of HR and payroll systems (including PeopleSoft v9.1 and ADP Pay force) essential
Experience in a supervisory and people management role
Demonstrated excellence in team leadership and customer centric operational management
Demonstrated success in identifying and resolving issues, with appropriate escalation
MS Office Suite skills (Word, Advanced Excel, PowerPoint, and Outlook)
Ability to work in a fast paced environment, under pressure with constant payroll deadlines and 100% accuracy of payroll
Ability to rapidly learn technical and business techniques and knowledge

HR Service Delivery Analyst Resume Examples & Samples

Bachelor’s Degree plus 2-3 years experience
Knowledge of vendor management, risk management and compliance/control
Project management experience is preferred
Ability to learn and apply business processes and procedures
Experience collecting, analyzing and synthesizing data from multiple sources
Must be able to handle confidential data in a sensitive and secure manner
Ability to multi-task and manage priorities effectively to deliver timely and accurate work in tight timeframes
Ability to work with stakeholders and colleagues at all levels
Strong organizational skills with the ability to monitor and track timelines, deadlines, progress and schedules
Good communication and interpersonal skills, both written and verbal
Strong Microsoft Office Skills – specifically Excel reporting (vLookup, Pivot, Filter) and PowerPoint (creating and editing presentations)

Corp HR Service Delivery Analyst Based Resume Examples & Samples

Assist in accounting and control tasks related to payroll, RSUs, Accruals, and Incentive Compensation payment
Checking of all payroll data to be sent to the vendor for the monthly processing
Assist in the Annual Presentation for Central Bank (Personal Background and Criminal)
Interaction with internal and external auditors and Central Bank to provide information for audits
Employee files maintenance
Union control
Preparation of contracts for temporary employees (interns and consultants)
Contact with our external Legal advisor in all kind of mandatory matters
Control mindset
Able to prioritize and multi-task
MS Excel (strongly recommended)

HR Service Delivery Operations Support Analyst For-months Resume Examples & Samples

Ability to prioritize, identify problems and seek solutions
Project management experience with strong analytical instincts and sound business judgment
Pro-active, detail-oriented, forward-thinking and output-driven
Mature and able to multi-task under pressure
Extensive experience working in Excel with proficiency in Microsoft Office, Access, Power Point

HR Service Delivery Resume Examples & Samples

Bachelor’s degree required, MBA a plus
12+ years experience
Past experience building and maintaining key relationships across departments and functions, and establishing a culture of engagement and accountability
Past experience developing or enhancing programs that seek to address business or regulatory changes affecting current governance processes within an organization
Proven ability to build rapport, garnering respect and appropriately exercise authority in a collaborative cross-cultural environment
Ability to work independently and quickly digest large amounts of qualitative and quantitative data to draw conclusions, identify potential deficiencies, and propose both tactical and strategic solutions
Strong analytical skills and the ability to identify relationships across sets of data
Outstanding communication skills, both verbal and written, with strong attention to detail
Professional maturity and confidence in expressing a point of view with senior management
Strong Microsoft Excel and PowerPoint skills
Defect monitoring and tracking, root cause analysis, and putting a disciplined and repeatable framework in place to report, track, and trend operational errors for both performance management and lesson’s learned to your larger operation

VP HR Service Delivery Resume Examples & Samples

Manage and oversee the Manila and Cebu HRSD Teams and delivery of services in both sites
Act as the escalation point for any HRSD-related issues
Manage and oversee benefits administration team and ensure the timely delivery of both government mandated benefits and company benefits
Manage and oversee the delivery of benefits programs by third party vendors
Coordinate with C&B and ensure that programs implemented are operationalized in accordance to policy and/or agreed procedures
Ensure timely closure of any escalations or issues raised in relation to benefits services rendered by the team
Liaise with government regulatory agencies on new regulations or new processes that they will implement
Ensure compliance to government regulations
Manage and oversee the onboarding team and ensure the team’s adherence to the global onboarding processes and the hiring policy of the firm
Work with the functional teams in the location and the region in the delivery of onboarding services
Prepare internal weekly and monthly metrics in accordance with set standards
Analyze monthly metrics and recommend changes as needed
Ensure that all internal risk and control guidelines are met and executed in every process
Manage and oversee benefits and onboarding projects
Responsible for manager training programs and corporate induction
College degree (highly advantageous will be background in Business Management, Accounting, HR or other related fields)
At least 10 years relevant experience
At least 5 years in a managerial capacity
Good knowledge on regulatory rules (BIR, SSS, Philhealth and Pagibig)
MS Office profriciency including Excel, word, etc
Will be recognized as a subject matter expert with the ability to apply knowledge of the business to solve strategic issues
Able to work under pressure
Hands-on on processes
Has a good customer service skill
Has a good track record in managing in managing and handling queries on a large scale
Capable of working in a fast moving environment
Has a pragmatic approach on problem solving
Very good communication and presentation skills

HR Service Delivery Regional Change Lead CH Resume Examples & Samples

Lead and manage the Regional change and process excellence specialists
Maintain an oversight of the portfolio of change initiatives being delivered across the region (CH)
Support the understanding, scoping, coordination and prioritization of all change initiatives
Prioritize change projects within CH and assign resources to support the delivery of the agreed portfolio of change initiatives ensuring adequate resourcing of global projects where required
Deliver change initiatives and programs against agreed objectives, in line with quality standards and budgets applying a structured change management approach
Proactively identify and progress process improvement and efficiency opportunities across HR Service Delivery and other HR Functions
Partner with HR Service Delivery Management team to identify change projects to support the resolution of service quality and HR operational risk issues
Own the tracking and management of the Regional HRSD Change budget
Provide regular progress tracking and management information on all potential and in progress change activities within Regional HRSD to Project Sponsors, Stakeholders and the HR Project Portfolio Management team
Provide tools, frameworks and guidance to support the delivery of change initiatives
Drive and facilitate the sharing of ideas, solutions and best practice across the Change Specialist teams both in the region and globally
Ensure the accurate completion of any necessary risk control review (OBI) and new business initiative processes relating to change initiatives
You will have a proven track record in change/project management role with a strong Delivery and Client focus
Strong business acumen and ability to align activities to support HR/business requirements
Ability to operate with a high degree of autonomy and accountability and are a role model to others
Well-organized and able to work in fast moving environment
Convincing personality and high effectiveness in stakeholder management combined with the ability to communicate effectively at all levels
Experienced at managing team and project resources
English and German skills are required
HR project management experience is an advantage

Tax Senior Manager National Tax Human Capital HR Performance Improvement HR Service Delivery Resume Examples & Samples

Consult with clients to increase the effectiveness and reduce the costs of HR delivery through improved global HR service delivery models, processes, outsourcing, in sourcing, shared services and technologies
Lead and deliver large, complex engagements that drive strategic HR organizational change for our clients
Be responsible for developing, maintaining and growing client relationships and leading project teams from planning through execution
Demonstrate deep experience in HR operations, service delivery models, technology enablement as well as shared services design and implementation

Lead, HR Service Delivery Resume Examples & Samples

Identifying and managing global cross-functional project team to ensure deliverables are met
University degree in Human Resources or Business Administration; MBA or Employment Law a plus
Proven strong experience in generalist or HR functional related role
People management required
Bi-lingual languages skills preferred (French, German or Spanish)
Experience in global expansion and establishing practices in new countries

HR Service Delivery Operations Support Manager Switzerland Resume Examples & Samples

Have strong organizational, communication and leadership skills
Can identify problems, find solutions and prioritize
Ideally have project and risk management experience
Have strong analytical instincts and sound business judgment and you're able to multi-task under pressure
Are proficient in Microsoft Office Excel and PowerPoint

HR Service Delivery Analyst Resume Examples & Samples

Must be a Bachelor’s/College Degree graduate in Human Resources Management, Psychology or its equivalent
Total work experience of 6-8 years in related field
Ability to deal with employees from varying organizational levels
With effective multitasking ability, project management and stress management skills
Advanced critical thinking, problem solving skills and meticulous attention to details

HR Service Delivery, Associate Resume Examples & Samples

Excellent interpersonal, organization and communications (both verbal and written) skills
Strong regulatory awareness, ensuring that the Firm is operating and reporting within requirements
Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client’s perspective
Project management experience would be an advantage

HR Service Delivery Manager Resume Examples & Samples

Responsible for service delivery that falls in line with agreed measures
Lead and motivate a team and ensure training and development needs are met
Identify opportunities to continuously improve the HR function
Effectively manage performance and day-to-day operations
Involved in project work relating to HR and business change
Be able to proactively and efficiently manage the recruitment and on-boarding process
Work collaboratively with the HR team to monitor and maintain the firms HR policies
Working and building relationships with the wider firm and outsourced providers Manage and ensure timely delivery of business and project objectives
Implement new systems and processes where required
Build and maintain stakeholder relationships at all levels
Develop and implement effective working processes and strategies
CIPD qualified with knowledge of Employment Law
Proven track record of managing teams within a centralised HR function or Shared Services
Experience in working as part of a management team
Proactive and 'can do' attitude to tackling challenges head on and improving working relationships
Able to effectively manage projects and contribute to business wide change initiatives
Good analytical and process management skills
Ability to work under tight deadlines in a fast paced environment
Ability to manage own and others time effectively
Solution orientated

HR Service Delivery Resume Examples & Samples

Strong domain knowledge of Human Resources operations, especially Payroll
Good interpersonal, influencing and communications (both verbal and written) skills
Good Customer Service/ Client Relationship/ consultative skills
Technological enabled, with knowledge of HR Management systems and payroll systems
Strong analytical and problem solving skills, with strong focus on attention to detail
At least two-three years experience in HR operations, with Financial Services experience (an advantage)

Human Resources, HR Service Delivery Resume Examples & Samples

Degree/Diploma with 2+ years experience in Human Resources Operations
Good knowledge of local labor regulations and HR operations
Good interpersonal skills and ability to communicate effectively with all levels of staff of different cultures both in English and Japanese
Dedicated team player

HR Service Delivery Manager Resume Examples & Samples

Working with key partners within and external to HR to measure, refine, and report on delivery and delivery improvements within the Workforce Administration area
Develop and lead quarterly and annual business reviews from a Service Delivery perspective
Maintain a close collaborative relationship with the 'EMEA Supplier Manager' to ensure teams are working in 'lock-step' with a shared vision on processes, service and work-flow
BA/BS degree with a concentration in Human Resource Management
Ability to build strong working relationships with internal customers
A customer service orientation with a demonstrated ability to serve multiple customer groups and stakeholders at the same time
Travel may at times be required, approximately 5 to 10% of time

HR Service Delivery Onboarding Resume Examples & Samples

Support the day to day with focus on case resolution and Employee Experience as it relates to Offboarding
Supporting Case Advisors who are responsible for analyzing, researching, and resolving cases that have been logged into the AnswerKey case management system
Must be able to work efficiently, effectively and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain in detail JPMC Policies and Guidelines
Must be able to collaborate with the parallel team in Bangalore to plan and prepare for case volume management and resource planning for daily, weekly and monthly volumes
Communicate with HR Business Partners and Managers to answer questions, and provide updates as needed
Perform accounting functions and manage accounting entries for payroll transactions and earnings updates
Minimum 3 years of payroll experience in a high volume environment
Strong understanding of payroll processing for bi-weekly and semi-monthly payroll cycles
Business processes and procedure knowledge including accounting reconciliation
Ability to multitask and meet multiple deadlines in a fast-paced environment with changing initiatives
Ability to communicate with high level of urgency with HRBP’s, recruiters and senior leaders
Review processes and procedures for efficiency and effectiveness and assist and train in implementing new procedures
Excellent written and verbal communication skills to effectively communicate with all levels of management teams and clients
Partner with leadership in driving open discussion of issues and controls
Strong knowledge interpreting and analyzing information
Ability to use basic business mathematics calculations
Ability to guide without direct authority
Strong background in the development of SOP’s a must
Lead by example and coach on key behaviors to drive results

VP, Global HR Service Delivery Resume Examples & Samples

Evolves and sets overall strategy, direction and guidelines for HR Service Delivery to our various clients through all mediums (service center, email, phone, etc.) while partnering closely with HR Systems & Technology leader to further advance this work through self-service and other HR systems to influence the development of appropriate solutions across the business
Demonstrates knowledge of existing and future product and service offerings. Determines strategy and positioning for service delivery and embraces technology as a way to deliver high quality service experiences to our clients
Biases towards creating more digital and self-service solutions to meet the needs of individual Comcast teammates, their managers and the company
Collaborates with Executive leadership to identify and investigate initiatives in support of the organizations strategic vision including international & domestic growth through M&A, new business ventures as well as new and expanding lines of business
Collaborates with other teams across Comcast (Customer Experience & NPS, HR COEs, Divisions, and Business Units) to establish and maintain consistent tools and platforms to strengthen our service delivery experiences but which can personalize to the needs of the user and team as possible and as needed
Forecasts future technology needs to continually evolve service delivery capabilities and pursues proposals with relevant stakeholders/system owners
Collects and shares research from a variety of sources, internal/external experts, the Web, books, etc. to stay abreast of, and recommend, service delivery enhancements and strategies
Facilitates activities and interacts extensively across Divisional/BU lines and is a strong advocate for continual improvement including expense
15-20 years' experience with a minimum of 10 years leading in an HR service delivery capacity preferably in a fast-paced technology-driven industry with international experience preferred
A strong grasp of the HR Service Delivery & Technology landscape
A proven capacity to interpret global industry trends and translate them into a forward-looking strategy that is cohesive and highly integrated (tech and services)
Ability to lead a team to be able to translate the strategy into fully realized and actionable tactical plan
Ability to understand and communicate customer needs and business strategies
Ability to identify and recruit strong talent into the organization; excellent people-leader skills with the proven ability to motivate others and foster teamwork
Highly developed oral and written communication and presentation skills, including experience presenting information to and influencing senior business executives; both internally and externally
An undergraduate degree with relevant experience in Service Delivery with progressing responsibilities. Graduate degree/studies preferred

HR Service Delivery Onboarding Resume Examples & Samples

Analyze, research, and resolve high profile termination and overpayment cases that have been logged into AnswerKey management system with accuracy
Must be able to work efficiency and effectively to respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain in detail JPMC Policies and Guidelines
Deliver difficult messages with clarity and confidence
Perform accounting functions related to clearing entries for payroll transactions which includes earnings updates and reversals in PeopleSoft
Daily Monitoring of Sales and Trading Leavers from Last Day Worked, thru Termination date. Low Volume of time sensitive activity
Ongoing Analysis of the key drivers of offboarding controls, timeliness and operational outcomes
Role will provide central oversight related to a regulatory compliance issue impacting high risk workers in sales and trading roles
Supporting segments of multiple global initiatives, simultaneously and independently
Track all progress and project deliverables utilizing appropriate tools; document and report status regularly
Reach out to team members, as necessary, in order to ensure deliverables remain on track
Ability to analyze and identify issues/risks/conflicts and communicate timely
Creation of presentations and program dashboards
Provide support after product roll out to ensure all changes were implemented and being used effectively
Develop complex reports using the Manager Connection/ORT data and Request Center and GDW Business Objects universe
Must have advanced reporting skills with Excel and Access
Excellent follow-up skills and proven attention to details
Able to work under strict deadlines with flexible working hours
Minimum 3 years of experience with case management systems
Minimum 3 years of operational experience in a high volume environment
Strong understanding of payroll processing for bi-weekly, semi-monthly, monthly and off-cycle payroll cycles
Ability to communicate with high level of urgency with HRBP’s and senior leaders
Ability to use business mathematics calculations

HR Service Delivery Specialist Resume Examples & Samples

Manage SAP payroll and C&B updates, reconciliation and data maintenance to ensure effective processing of payroll
Build and maintain strong relationships with internal customers
Gain comprehensive understanding of company's policies and systems
Act as an HR Services leader for payroll related activities
High level of experience calculating payroll as well as benefits, sick days, maternity leave etc
In-depth knowledge of SAP, Siebel, Excel, Word, ADP Payroll
Highly experienced in HR Process & Policies within financial services institutions in APAC
3+ years in payroll within financial services
Strong interpretation/analysis skills and experience

HR Service Delivery Business Transformation Manager Resume Examples & Samples

3 – 5 years consulting experience with a top-tier management consulting firm or internal consulting/corporate strategy team, including 1 – 3 years managerial experience
MBA or advanced degree from a top-tier program
Strong executive level communication skills
Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
Financial Services and Human Resources background is preferred, but not mandatory

HR Service Delivery Change Manager Resume Examples & Samples

Ability to communicate effectively with relevant stakeholders , to gather business requirements and develop comprehensive functional specifications
Sound Knowledge of HR Service Delivery technologies and processes especially People administration and position management
Change Management and Delivery experience and knowledge of methodologies and tools
Sound understanding of project management and the ability to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output
Ability to influence, lead and motivate other managers and staff, employing appropriate management styles
Experience of managing and interpreting high volumes of information
Experience of managing virtual resources to achieve project objectives using appropriate communication delegation and planning skills
Ability to co-ordinate a wide variety of solutions into one or more projects, bringing a breadth of experience to the project and seeing the wider implications at all stages

HR Service Delivery Business Transformation Associate Resume Examples & Samples

1-3 years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team
Strong problem-solving skills as well as client management and executive-level communication skills
Ability to take ownership of tasks and manage most elements of an entire workstream
Financial services background is preferred, but not mandatory

HR Service Delivery Resume Examples & Samples

Collaborate with project teams and client stakeholders in a virtual environment to support project delivery
Participate in client discussions / process design workshops to gather requirements (e.g. process / shared services / vendor / technology) and design appropriate solutions (e.g. process maps / org sizing / org design / benchmarking / vendor or technology strategy)
Support testing activities including creation of test cases, mining test data, executing test cases and defect tracking (Testing could involve testing of processes / documentation / systems)
Support deployment activities including involvement in local design workshops, implementation and hyper care related activities
Contribute to practice building and other internal practice initiatives
Gather information through research and conduct analysis
Derive insights and develop client recommendations
Collaborate with subject matter experts to design client solutions
Communicate and present to external and internal client as required
May require short term (up to 3 months) to medium term (4 – 6 months) travel to client location
Intermediate/Advanced level knowledge of the end-to-end Employee Lifecycle
Abreast with key HR trends and real-time application of these trends across HR processes
Ability to deal with ambiguity and work pressure
Strong analytical/problem-solving skills
Ability to work in teams and interact across all levels
Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
Experience in one or more of areas from HR Shared Services Design & implementation, leading testing for large scale HR transformations across geographies, helping clients conduct due diligence and select the right technology vendor for their HR requirements
Deep dive consulting/operation experience of critical HR processes such as Payroll/Benefit/Employee Helpdesk is preferred

HR Service Delivery Specialist Resume Examples & Samples

Process employment verification for Asia Pacific ex-employees on request from external parties such as recruitment agencies, government firms and financial institutions
Sort and prioritize daily requests to process and deliver requested employee certificates/letters within defined SLA
Ensure appropriate employee authorizations to release the requested details sourced from core HR systems
Assist training other team members on the process, systems and applications as and when required
Assist in regular quality check of work processed to ensure error-free processing
Manage or assist in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements
Provide back up support to other Referencing team members
Should be able to facilitate employee onboarding and orientation
Should be able to manage and assist benefits and payroll processing as and when required and needed
Administers various human resource plans and procedures for all company employees
Should be able to assist in the development and implementation of company policies and functional procedures
Prepare monthly reports/metrics/scorecard
Assists in evaluation of reports and results of department in relation to set goals
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining strategic networking, and engaging in developmental tasks and expanded roles
Open to new graduates
Must be a Bachelor’s degree holder preferably a graduate of human resources or psychology
Experience in Human Resources is an advantage
Must have HR Generalist competencies

Global HR Service Delivery Manager Resume Examples & Samples

Partnering with the HR BP community globally to educate on HR processes and the importance of SAP & HRIS data integrity
Full responsibility for managing team of support professionals to include recruitment and selection, training & development and performance management
Project manage annual events such as Compensation Planning and Open Enrollment as they related to ESS or MSS applications
Through the audit process and other trend identification, develop training or educational programs to address on-going, repeated errors or omissions in HRIS data
Proactively engage with the end user community to understand pain points and opportunities for improvement
Support and maintain the delivery of HR services
A minimum of 7 years professional experience in a global HR environment
In-depth, functional understanding of SAP HRIS
Ability to analyze and interpret trends in HRIS environment into actionable insights
Prior background in understanding and administering HR policies and procedures
Excellent collaborations skills and ability work in a complex, highly matrixed organization
Prior experience working with a diverse end user community with sensitivity towards cultural differences and English language skills
Track record of continuous improvement and implementing process efficiencies into the HR environment
Prior success managing projects full lifecycle
Ability to translate business requirements into functional strategy with clear path to implementation

HR Service Delivery Management Representative Resume Examples & Samples

Leading shared services projects including process improvements and case avoidance strategies, in partnership with the global Project Manager, Local HR Services, Service Owners/Centers of Excellence and other key stakeholders
Providing support to a global team in a variety of areas and leading the shared service team's engagement with assigned Center of Excellences (COEs) and other key stakeholders
Building and maintaining effective partnerships to ensure effective HR support to end users
Accountable for execution/support of assigned programs including;: - serving as the point of contact for assigned COE's and aligned SME's - leading ongoing COE and SME meetings - driving adoption of intake and change request process - training HR Support SME and tier I teams - SLA creation and renewals - creating content within Employee Services Information Query (Knowledge management system) - ongoing trend analysis to drive case avoidance as well as leading strategic performance reviews for supported areas on a quarterly basis
Service Excellence Planning and Organization Process Management
Decision Making and Critical Thinking
Customer Service Management Relationship Management
Comfortable working with minimal supervision Experience with Siebel and/or other case management tools a plus
Ability to deliver training (presentations and/or facilitation) both in person and virtual (webex and/or telepresence)
Solves moderately complex problems; considers relative value of several alternative solutions to potential issues before making a recommendation as to the path forward
LI-APJ-LD1

HR Service Delivery Onboarding Resume Examples & Samples

Support the day to day responsibilities with heavy focus on case resolution and Employee Experience as it relates to Offboarding
Analyze, research, and resolve cases that have been logged into the AnswerKey management system with accuracy
Must be able to collaborate with the parallel team in Bangalore to handle daily, weekly and monthly volumes
Communicate with HR Business Partners and Managers to answer questions, and provide updates as needed in a professional manner
Perform accounting functions related to clearing entries for payroll transactions and earnings updates and reversals in PeopleSoft

HR Service Delivery Project Manager Resume Examples & Samples

20% Developing and managing the HR Service Delivery and Operations Project Portfolio
Collaborate with HR Service Delivery and Operations Leadership Team to document and track priorities aligned to our goals
Support development of milestones and high level timelines
Partner with project leads to escalate issues and risks
60% Project Management responsibilities include but not limited to
Develop standard approach and tools for project management within the HR Service Delivery and Operations Team
Lead key cross functional projects to ensure they are completed on time, in scope and within budget
Pro-actively provide support to project issues/risks and escalating in a timely fashion
Drive change management to pro-actively communicate changes and impacts on roles and responsibilities as a result of the project
Represent HR Service Delivery and Operations Lead or other leadership team members when needed
20% Support global Lead of HR Service Delivery and Operations in other organizational activities such as management of budget, team metrics and analytics, compliance, etc
6+ years HR operations or shared services environment or HR Functional experience preferred (i.e. HRIS, Compensation, Benefits, Staffing, HR Service Center, etc.)
Knowledge of HR policies and procedures
Lean practices or comprehensive knowledge and skills in identifying and implementing process improvements
Strong technical skills. Advanced Microsoft skills required
Workday experience is preferred

Global Business Travel & HR Service Delivery Process Improvement Manager Resume Examples & Samples

Develop new process designs and service solutions to address needs and gaps in the Business Travel Tax Program, by working with a diverse multi-disciplinary team of personnel and vendors
Identify and action improvements on Business Travel Tax processes and solutions involving Payroll, Tax, Accounting, Employee Servicing, Vendor Management Work
Bringing appropriate focus on operational excellence as well as risk and controls in the design of processes and solutions
Analyze impact of potential changes to BT services, operations and project work, providing recommendations
Prepare and make presentations to teams involving work processes, procedures and service delivery; facilitate meetings and design sessions with cross-functional working teams
Undertake aspects of Project Management and project execution as needed, including preparation of project decks for senior Executive meetings
Raise up opportunities for greater effectiveness and efficiency in the Business Travel Program implementation and operation
Create and maintain documentation on Business Travel Tax processes and standard operating procedures as needed
As workload permits, work with leaders in other areas of HRSD to identify process improvements, organizing projects and executing project work to bring greater effectiveness and efficiency
Above responsibilities are subject to change and additional responsibilities will be added as work and team evolve
3+ years’ experience in project work and process re-engineering including involvement in project planning, project execution, requirements and solution development, process mapping and service improvement etc
Strong process-orientation; seeks to integrate work and processes across teams
Strong interpersonal, communication and collaboration skills; works easily with employees at different levels, vendors and across global team building relationships and creating buy-in
Strong organizational skills including effective prioritization, multi-tasking and ability to focus
Strong personal leadership skills, demonstrating proactivity and a bias for execution
Strength in documentation and attention to detail, but keeps in balance with overall objectives
Ability to digest technical information quickly, eager to learn
Experience in Tax, Accounting or Payroll as well as HR Operations is a definite asset
Bachelor's degree and 5+ years of related experience; or equivalent combination of education and years of related experience

HR Service Delivery Employee Service Optimization Manager Resume Examples & Samples

Minimum of 10 years of experience managing complex projects with high end user impacts that cross multiple groups outside of the direct control of the function in which the role resides
Ability to develop and articulate a business case and its financial/bottom line impacts through research and synthesizing data from a variety of quantitative and qualitative sources
Ability to take abstract concepts and new thinking to create a practical recommendation
Self starter who balances when to escalate and when to make progress with ideas and recommendations
Experience with creating executive presentations using facts and data to create a compelling business case for change
Experience influencing decisions and investments of senior management and stakeholders
Proficient in PowerPoint, SharePoint and Excel including strong aptitude in utilizing Pivot tables
Established control mindset to identify process gaps and execute on quality control audits
Savvy with tools used to engage with remote audience such as WebEx, Adobe Connect
Location – flexible to geographical location of role. If not located in a hub, self-starter with demonstrated ability to work remotely

Urgent HR Service Delivery Analyst Resume Examples & Samples

Passionate about a great customer experience
Lives and breathes accuracy and detail, gets it right first time
Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure
Willingness to work with flexibility in adjusting workload according to actual query volume, support each other by offering cover for team members where necessary
Bachelors' degree holder
Experience in HR is desirable. Experience of working in a Shared Services environment also advantageous
Prior experience in delivering excellent customer experience is essential
Languages: Fluent, in Mandarin and Englishare essential pre-requisite for all roles
Aptitude to quickly pick up technologies in using new systems and applications
First Point Analyst will work on 9am-6pm shift

HR Service Delivery Payroll Analyst Resume Examples & Samples

Run or partner with Country Payroll on monthly wage reports for the Business Travel population for taxation on global location travel income purposes
Process or partner with Country Payroll on payroll for the Business travel population: upload inputs, reconciliation and generate the pay register
Process or partner with Country Payroll to the relevant country tax forms generation and submission for both Year-end activities (annual tax forms) and Leavers (including transfer outs and terminations)
Partner with key stakeholders to identify reporting requirements and develop key data delivery metrics
Partner with the in country payroll teams to review Business Travel Program related processes and issues identification and remediation
Partner with the in country payroll teams with regards to loan monitoring and tracking (where applicable)
Check and reconcile calculations supplied to JPMC from external partners and prepare the information for management sign-off
Review and report on employee compliance with regards to the program
Compile information from multiple data sources in order to reconcile employee information against the vendors systems and JPMC’s internal system
Partner with Program Management Office to build and implement proper testing protocol for internal and vendor systems releases, and further ensuing defects and service breaks are remediated
Manage large amounts of employee confidential data and generate customized reports
Partner with the Business Travel team to respond to escalated employee queries
Responsible for data integrity by managing the various interfaces and data hand-offs that support the end-to-end global process
Continuously test that process controls are effectively working and partner with lines of business and/or Third-Party vendors to ensure compliance
Assist the team further by evaluating processes to incorporate efficiencies and/or identify areas for improvement
Act as a member of the team providing support to management, as needed, for daily work assignments, projects and team support
Provide additional support within department as necessary
Must be process-oriented; a problem solver with excellent analytical skills
Intermediate to advanced technical skills using Microsoft Excel; v look-up, pivot tables, formulas experience required
MS Access skill, a plus
Experience in payroll desired
Understanding of project management life cycle and its key components
Strong organizational skills and ability to manage multiple competing projects
Self starter with the ability to work independently in a fast paced environment
Effective at building and maintaining relationships with clients at all levels
Proven ability to quickly master understanding of program processes and procedures; internal and external to the function

HR Service Delivery Senior Professional Resume Examples & Samples

Minimum 4-years supervisory experience specializing in Company & Statutory Benefits Administration
Extensive experience in statutory regulatory reporting requirements
With strong supervisory and leadership skills
Has strong interpersonal, written & communication skills
Proficient in Microsoft Outlook, Excel, Word, Powerpoint
Proactive, resourceful, analytical and willing to invest long working hours in a fast-paced environment

HR Service Delivery Onboarding Manager Resume Examples & Samples

Manage and lead the end-to-end operations of the Onboarding Team which covers Receiving, Screening, and Endorsing groups
Partner with Business with key strategic initiatives
Partner with Recruiters, Human Resources Business Partners and regional Onboarding team to leverage efficiencies in the Staffing/ Onboarding process
Coordinate with the pre-employment screening vendor and the regional onboarding team to ensure efficient service delivery
Recommend new approaches, policy enhancements and innovations to effect continual improvements in efficiency of the department and services performed
Identifies opportunity areas and system enhancement to improve service delivery and process efficiency
Ensures that all internal risk and control guidelines are met and executed in every process
Serves as point of escalation for all onboarding related concerns
Conducts ongoing 1:1 coaching sessions, including setting annual objectives, mid-year and year-end - written and verbal performance reviews
Actively participate in evaluation of reports and results of department in relation to set goals
Conducts regular review, assessment, and calibration of team measures and performance
Prepares daily, weekly, and monthly Onboarding Receiving Team operational metrics
Ensures that operational and performance measures are met
At least 5 years of management and HR experience
Experience with recruiting information/applicant tracking systems preferred
Structured approach to problem solving and organizing projects
Ability to prioritize workload and delegate when necessary
Driven, with a sense of urgency
Team player with a strong sense of responsibility and accountability
Experience in data extraction, manipulation of raw data, data mining, ad-hoc analysis and metrics presentations
PC proficiency in MS Office, including Word, Excel, PowerPoint and Outlook
Exceptional customer service focus
Ability to build rapport and leverage networks
Strong communication, interpersonal, teamwork, and organizational skills
Demonstrated strong problem solving skills and a high level of initiative
Willing to work in shifting schedule
Flexibility to accommodate different personalities and professional work styles, as well as changing work environments/priorities

HR Service Delivery Coordinator Resume Examples & Samples

High School diploma. Bachelor degree preferred
Minimum 3 years work experience preferably in either HR or customer service role
Very strong customer service orientation in all aspects of job performance
1-3 years experience using an HRIS
Demonstrated proficiency in handling administrative tasks to include the following

HR Service Delivery Resume Examples & Samples

To provide high level services to JPM Japan on HRSD services such as Payroll Processing, Social Insurance Administration, On/Off boarding, GLI enrollment, Retirement calculation, Pension Administration, Time and attendance Administration
To ensure all vendors comply with corporate JPM standards, and that period reviews are held to ensure and improve the vendor's service quality
To build strong partnership relationships with HR team / GSC HRSD to support the business needs
To manage and participate in HR/HRSD projects
Experience in project management a plus
Experience in vendor management
Strong relationship skills with the ability to build partnerships with vendors and HR colleagues
Strong organizational skills with the ability to meet deadlines and manage priorities
Strong data analytical skills and PC skills such as Excel, Power Point etc

HR Service Delivery Team Leader Resume Examples & Samples

Ensure all HR transactions are processed in compliance with federal and state labor and tax regulations, align with the organization’s policies and procedures and meet accuracy and deadline standards
Acts as a SME (Subject Matter Expert) on HR customer service processes
Identify process improvement opportunities based on correlation between process and statistics
Develops and implements learning plans to assist in achieving customer service metrics and goals
Receive and manage escalated calls as needed
Participate in call calibration sessions to support measurement of team performance
Identify areas for process improvement and sponsor improvement activities
Provide daily and monthly performance feedback and coaching to team members
Bachelor’s degree required in Human Resources or related field
5 years experience in Human Resources required
2+ years of direct employee supervision with four or more direct reports
Health-care HR experience and call center knowledge preferred
Knowledge of HR regulations, practices and administration
Ability to manage a staff, provide direction, and lead a team toward goal achievements
Ability to manage change and re-engineer processes
Ability to develop working relationships internally and across the organization
Ability to apply critical thinking to troubleshoot and resolve complex issues
Ability to work and communicate with various levels of an organization
Ability to maintain confidential information and materials
Ability to use multiple computer programs for communication
Ability to coordinate program activities and interpret policies
Ability to assist in the development of departmental goals and objectives
Ability to exercise judgment, tact, and diplomacy

HR Service Delivery Assistant Resume Examples & Samples

Handle the end-to-end onboarding requirements of the company's new hires
Ensure onboarding transactions are in accordance with established policies and procedures
Monitor pre-employment requirements submission of new hires
Coordinate with pre-employment screening and medical vendors to ensure efficient service delivery
Recommend ways to continuously improve the onboarding process
Bachelor's Degree graduate of any Human Resources or Business Management course
Must possess excellent human relations, good communication and written skills
Willing to work on morning and/or mid-shift, as per business need

HR Service Delivery Head of Employee Customer Service Contact Centers Resume Examples & Samples

Overall management and oversight of the HR Service Delivery Contact Centers, including day to day operations, service levels, planning, strategy, structure, budget and resource allocation
Review and establish operating standards designed to optimize the overall employee experience
Manages and directs overall team activities, monitors progress and establishes short and long term objectives
Develops and implements operational plans, actions and programs in support of long-term business objectives and within budget, including channel/volume management, as well as automation opportunities
Develop and manage relationships with each business we support and partner with them to understand their needs to enable the appropriate level of service
Present business updates to HR and client Executive Managers
Partner with global colleagues to achieve operational targets
Formulate and review the strategy for continuity and risk management for the location
Accountable for the annual financial and operational plan
Ensure compliance of control measures and regulatory requirements together with having a sound understanding of appropriate employment legislation
Interaction with peers and senior management on policies and internal operations
Ensure the delivery of high quality, cost effective customer service to JPMC employees and retirees
Ensure consistent achievement of contact center standards including service level, customer satisfaction, and quality assurance; through consistent performance management and use of balanced scorecards. Ensure optimal performance of staff through the use of metrics
Pro-actively pursue process and efficiency improvements in overall quality of services delivered
In partnership with the Resource Planning Team, ensure that workforce needs are forecasted and implemented
Manage interdependencies between Global Customer Service and other JPMorgan Chase units to ensure effective cross-functional service delivery. Develop and maintain strong relationships and open channels of communication with internal and external partners
Define and execute business plans and project plans that incorporate internal and stakeholder initiatives, leverage the firm’s on-going commitment to technology and deliver aggregated bottom-line results, ensuring alignment to Global HR and HRSD priorities and objectives
Continuously monitor and improve the control environment, through progressive proactive measures, including self-assessments, CSA monitoring, etc., to ensure fiscal responsibilities as well as audit preparedness
10 +years call center / operations management experience required
General HR knowledge - Policies and Practices
Ability to communicate and present to all levels of management
Track record of partnering across business lines
BS degree in HR, Business Management or commensurate experience required
Effective verbal communications and interpersonal skills
Effective written communication skills and strong analytical skills
Excellent production management skills

Corp-HR Service Delivery Resume Examples & Samples

Bring within HRSD a robust Operations culture in order to implement enhanced ways of working to improve efficiency, simplification and employee experience, working with multiple stakeholders within the global and regional HR/HRSD teams and non-HR partners
Develop and embed appropriate metrics and reporting to monitor process efficiencies and effectiveness of operating model
Develop and manage a performance and quality control structure for monitoring success in delivering to employees
Partner with stakeholders outside of Latam to ensure that local strategy remains aligned to global activity
Ideal experience/background in Operations: i.e. operating procedures, operating model and process design, strategy
Good understanding of labour laws and employment benefits practices in Peru is a must
Knowledge of accounting principles is a plus
Track record in successfully driving operational teams, processes and financial efficiencies
Proven expertise in risk and controls
Experience of working in an analytical role, requiring extensive problem-solving
Excellent communication, interpersonal, relationship and consensus building skills with the ability to influence at all levels of the organization; effectively gains agreement and consensus for ideas
Verbal and written English proficiency
Project Management experience and International experience

Analyst HR Service Delivery, German Resume Examples & Samples

Experience in operational, administrative or project-based roles
Fluency in English and either Italian or German is essential
Ability to work in a fast-paced environment and deal with ambiguity
Proven ability to work across multiple geographies

Payroll HR Service Delivery Associate Resume Examples & Samples

You will be responsible for providing support to the HR Service Delivery North America Payroll Operations Business team. Your responsibilities will include processing PeopleSoft table change requests, facilitating work request meetings, maintaining status spreadsheet, documenting standard operating procedures, performing payroll lifecycle testing and validation, partnering with HRSD project management team members during acquisition activities and translating business requirements into functional specifications for system changes or new system processes. You will also act as a primary liaison to our HR Technology partners when creating business requirements and performing testing prior to implementation. You will also act as a back-up to Payroll Support and Garnishment functions as well as a point of contact for senior management requests in the absence of the BA manager
Participate in efforts with internal/external stakeholders to interpret and translate business requirements into functional specifications for system change requests. Act as the liaison to HRT during development, programming and testing of stakeholder requirements
Participate in merger and acquisition as well as divestiture activities to ensure all Payroll Operations requirements are satisfied and implementation/divestiture is successful for clients
Receive and review documentation for changes to tax tables, pay groups, new company set up, new earnings and deduction codes. Process to include, testing of documentation, setup of request in the system, validation of setup and monitoring of accuracy with the first payroll
Serve as liaison to all lines of businesses with system and process interfaces into the NA Payroll Operations function. Establish and coordinate procedures with business partners with new interface requirements
Participate in coordination of system changes and required user acceptance testing activities to bring about desired results including development of testing methodology, test scripts, validation processes and final user sign-off criteria
Provide subject matter expertise to coordinate research and analysis activities into causes of pay cycle error events; recommend and implement approved long and short-term solutions for best practices
6+ years of payroll experience in a high volume environment
3+ years recent experience with PeopleSoft query, SQL and SQR as a tool to analyze problems and issues
Analytical and technical skills
Project management skills and systems experience to effectively bring about change by incorporating system enhancements and development of new processes
Ability to quickly absorb product knowledge, process information and apply appropriately to meet client’s needs
Demonstrate excellent customer service and organizational skills
Multitask and meet multiple deadlines in a fast-paced environment with changing initiatives
Experience with building test cases based on requirement documentation
Experience with executing test cases and documenting defects, using a tool such as ALM (Application Lifecycle Management) is preferred
Demonstrate excellent written and verbal communication skills to effectively communicate with all levels of management
Organizing and leading meetings, both in-person and via tele-conference
Advanced PC skills, including MS Windows & Office Suite (i.e., proficiency with MS Word, Excel, PowerPoint, Project)
Demonstrate initiative, be a self starter, fast learner, and team player

Senior Program Manager, HR Service Delivery Resume Examples & Samples

Lead project management efforts for all projects/workstreams associated with the HR Service Delivery Program
Manage change requests, assess impact to scope, schedule and cost, and communicate with and identify issues with key stakeholders
Develop a detailed project plan defining project tasks and resource requirements
Coordinate with resource managers to ensure resources are available to support the timelines within the project schedules
Monitor and report on project status to all stakeholders and escalate issues as required
Maintain a risk register to manage items that may impact project, cost, quality, scope or schedule
Review and approve, as required, all time cards and invoices for outside vendors
Develop means to report and track resource time and allocation for financial reporting and tracking of costs within the budget
Monitor and report on project financials
Coordinate with IS project manager, business partner project managers and other resources to ensure alignment across functions and overall project resources
Partner with the HR Service Delivery team and other project partners to ensure compliance with regulations, policies, standards, procedures and associated documentation related to system access, data privacy and security, SOX and project management standards
Validate process and solution design decisions and communicate as appropriate
Develop strong partnerships with business leaders and drive collaboration across a large global organization and across functions with respect to areas of the service delivery program
Escalate issues and concerns to relevant workstream leads, program leadership and other functions or teams
Ensures coordination with other key Stryker initiatives, including other HR activities and ERP implementation
Develop strong partnerships with HR leaders and local partners involved in workstream initiatives to achieve optimal results to support business needs
Help to drive ongoing engagement with process team members throughout life of project
Minimum of 5 years experience in a leadership and project management role
Excellent understanding of key HR process
Experience leading and engaging diverse, cross functional teams directly and through influence
Demonstrate “wide angle” thinking and visibility to parallel initiatives
Experience in leading HR service delivery transformation and/or implementation of Workday strongly preferred
Experience with implementation of shared services and/or shared services systems preferred
‘Player-Manager’ type resource that can manage resources, track status as well as complete deliverables

Generalist, HR Service Delivery Resume Examples & Samples

Assists Site Leadership and HR Management with investigation and resolution of misconduct and/or fraud incidents and other employee relations issues
Liaison between departments on questions concerning payroll and timekeeping when necessary
Support Center’s compliance with state/federal employment and benefit laws, HR policies, and the support center’s personnel policies, procedures, and guidelines
Assists HR Manager with preparation of terminations, ensure approvals are gained and all exit paperwork including pay is completed
Collects and analyzes HR data, and then makes recommendations to management
May prepare internal employee communications
Strong training and mentoring skills

HR Service Delivery Coordinator Resume Examples & Samples

To deliver against assigned duties and projects in one or more of the following areas: Resourcing, labor relations, compensation and benefits, employee services, management development, employee relations, employee communications and employee professional development
Administer the employee referral program
Coordinate local processes related to employee immigration matters
Central point of contact for the HR team for all relocations and mobility inquiries
Central HR point of contact for any internal audit inquiries
Assist with the leaver process
Point of contact for HR purchase orders and invoices
Coordinate and assist with the delivery of employee new hire orientations
Ability to run reports and provide basic analysis
Respond to HR ad hoc requests and HR services inquiries
Bachelor’s degree in Human Resources or related field of study is desired, or an equivalent combination of education and experience
2+ years of Human Resources Administration experience preferred
Must have demonstrated experience utilizing the MS Office suite to include Word, Excel and PowerPoint in at least an intermediate level
Experience creating reports and using an HRIS system preferred
Professional experience, confidence and presence to effectively handle interpersonal relationships and sensitive HR issues
Excellent communication skills both written and verbal
Ability to work with great accuracy and be detail oriented
Demonstrated strong work ethic, reliability, teamwork and flexibility
Strong organizational skills, and ability to handle multiple tasks

Generalist, HR Service Delivery Resume Examples & Samples

May supervise other HR personnel and provides guidance to HR and administrative personnel located at the site
Works closely with Site Leadership and HR Management with investigation and resolution of misconduct and/or fraud incidents and other employee relations issues
Strengthen management capability by providing coaching and counsel to first line managers to strengthen and develop their own leadership skills
Analyze data and use technology to proactively identify and diagnose business needs / opportunities and develop solutions to meet those needs
Track compliance of required management training
Ability to be motivated and self-directed
Strong PC skills; Microsoft Office. ADP Global View, a plus
Knowledge of applicable state and federal employment laws, legal requirements, and labor statues and regulations

HR Service Delivery Resume Examples & Samples

Bring within HRSD a robust Operations culture in order to implement enhanced ways of working to improve efficiency, simplification and employee experience
Collaborate with HR Oversight & Controls team to prevent issues and mitigate risk
Manage Vendors within the HR TPMO framework
Management of employees files
Execution of on-boarding and off-boarding processes
Certified Public Accountant or Bachelor degree in Business Administration from leading academic university
Good understanding of labor laws and employment benefits practices in Argentina is a plus
Expertise in risk and controls
Experience of working in an analytical role, requiring problem-solving

HR Service Delivery Change Management Leader Resume Examples & Samples

Minimum of 10 years of industry experience in HR, Organizational Change Management, or Operations role
Minimum of 5 years experience in a leadership role
Previous experience with a Workday implementation preferred
Demonstrated knowledge, skills and hands on experience with complex organizational change management and stakeholder management
Collaborate effectively across all Stryker divisions, regions, and functional areas
Strong influencing skills and is able to build consensus and drive change
Excellent communication (verbal and written) and critical thinking skills – proven ability to drive major organizational changes
Strong critical thinking skills, while operating tactically to implement a global solution
Versatility and willingness to work with constantly changing priorities with enthusiasm
Exhibits acute business acumen and understanding of organizational issues and challenges
Aligned with program goals and principles

HR Service Delivery Leader Resume Examples & Samples

Represent the HR Service Delivery Team to establish effective relationships with the HRIS Team, Payroll, Benefits, Field HR Teams, and Management
Manage the HR Service Delivery Team in their daily activities in providing superior customer service while delivering cost effective and efficient HR transactional results, working with the team to resolve complex issues and make final decisions related to these issues
Acts as a Subject Matter Expert on HR Service Delivery processes
Develop, implement and audit HR transactional processes associated with the onboarding of new employees, to ensure a positive and engaging experience for all new employees
Develop and monitor Standard Operating Procedures to ensure high quality and consistency
Recognize and communicate unusual events affecting HR Service Delivery and HR data accuracy, addressing individual workloads as needed
Provide feedback and recommendations regarding the impact of HR changes on HR Service Delivery administration activities
Oversee performance evaluation, resource allocation among team
Provide ongoing training to staff to ensure that productivity and knowledge of the overall HR Service Delivery and Benefit processes are properly maintained and improved upon
Participate in HR Service Delivery planning by providing feedback, insights, and continuous improvement opportunities
Suggest methods to update, simplify, and enhance processes, procedures, and technologies and make procedural changes
Strong working knowledge of Human Resources as a discipline including the various functions of New Hire, Promotions/Transfers, Separation, Compensation, Payroll, Benefits, with emphasis in FMLA administration and Short Term Disability procedures
Proficiency in MS Office applications
Ability to develop working relationships internally and across the organization, exercising tact and diplomacy
Minimum of three to five (3-5) years of Human Resources experience with a focus in administration. Two to three (2-3) years of supervisory experience over HR administration staff preferred

HR Service Delivery Specialist Resume Examples & Samples

Resolves employee inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR Systems e.g. SAP, ADP
Manage the New Hires, STD/Leaves, and Termination processes by submitting necessary paperwork and/or entering accurate information into SAP and ADP
Trouble-shoot HR Systems, policy and process questions from colleagues, seeking appropriate solutions in liaison with the team
Participate in testing for any upgrades or new system implementations
Coordinate the payroll process by submitting and/or entering relevant and accurate information for payroll (reviewing submitted changes, reviewing timesheets, variable pay submissions etc) ensuring all dealings are strictly adhered to and appropriate and auditable documentation is in place
Supports ad hoc projects and task as needed
Provide Excellent customer service
Ability to generate a sense of urgency and rally appropriate teams
Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
Ability to establish effective relationships with all colleagues at all levels in the organization
Excellent organizational, time management, and problems skills
Minimum of 2 years of HR related experience or equivalent skills, with a comprehensive knowledge of payroll and benefits administration /procedures preferred

HR Service Delivery Resume Examples & Samples

Assist in the design of future state HR service delivery model, including the HR roles and responsibilities
Design HR capability model tied to aligned HR service delivery model
Develop and execute functional diagnostic to determine assess capabilities against model, identify gaps, and develop plans to mitigate
Establish career/experience map for key HR roles
Develop HR feeder programs (e.g., internal development, external university pipeline, rotational programs) to support HR talent pipeline
Identify and deliver programs for both general HR on-boarding and development and HR high potential development. Focus would be included, but not limited to, building business acumen, financial savvy and functional capabilities
Lead global HR functional talent review and talent slating
Partner with HR Leadership team members to build development plans for key high potential HR leaders (GG16+)
8-10+ years Human Resources experience, with a strong emphasis in and understanding of Organizational Development, Training & Development and Talent Management processes. Demonstrated proficiency in working in a matrix organization and partnering at all levels of the organization. Excellent communication skills; demonstrated capacity to grasp new concepts and deploy to others; high integrity in managing confidential information

Director, HR Service Delivery Resume Examples & Samples

This job interacts frequently with Senior Management and Professional Staff of CIBC Technology – Corporate Services & Enterprise Shared Services
This job interacts frequently with all levels of employees up to and including senior management and executives
This job interacts regularly with Senior Management, Operations & Technical Staff of our HR BPO supplier
As a key contributor to the business unit, this job has the authority to recommend changes to business processes, tools and solutions in order to enhance the function’s operational efficiency and effectiveness, improve the employee experience as well as increase operational excellence of HR Services & Products
Standard financial / signing authority limits

HR Service Delivery Team Lead Resume Examples & Samples

Supervise a team of Customer Service Representatives who handle inbound calls and cases
Ensure that CSRs provide accurate, timely responses regarding HR products and services
Evaluate recorded calls and grade results according to standards. Perform coaching sessions to assist CSRs with development. Partner with Quality Assurance team to ensure that methods, tools, standards, are appropriate
Handling escalations from active and former employees on a timely basis
Partner with Training team to assess current training needs for CSRs. Train team members as appropriate
Monitor performance statistics on call management system and work closely with Resource Planning team to determine schedules. Manage time off to ensure that service level goals are met
Accountable for all aspects of performance management. Complete performance reviews and meet with team members to discuss performance. Partner with direct reports on their individual development plans. Coach, provide feedback, mentor, lead by example, and provide direction and guidance to team members
Perform recommend HR actions (salary actions, promotions, and terminations). Handle corrective action when necessary
Partner with other accessHR Managers and Team Leaders to achieve targets/standards in the following areas: service level (SLA), customer satisfaction, overall call quality, and case management accuracy
Partner with other accessHR Managers and Team Leaders to identify opportunities to optimize CSR satisfaction and retention, and promote a positive work environment
Participate on project teams as needed
Partner with teams within HRSD, such as Payroll Case Management, Survivor Support, Retirement, etc
Look at streamlining processes, developing process improvement plans, and identifying knowledge gaps
Brief the team on any changes to existing processes and procedures
Reviewing and updating Standard Operating Procedures for each country supported by accessHR on a regular basis
4 years experience in a call center/customer service environment
Experience in Human Resource and/or HR Policies and/or Health related benefits (medical,dental,life insurance, etc.) is preferred
Effective written communication skills and strong analytical skills required
Must have the ability to effectively interface with people at all levels

HR Service Delivery Coordinator Resume Examples & Samples

Provides first point of contact and excellent customer service to all colleagues, management, and field HR Teams
Assist with and become an expert at resolving employee inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR Systems e.g. SAP and ADP
Facilitate the New Hires, STD/Leaves, and Termination processes by submitting necessary paperwork and/or entering accurate information into SAP and ADP
Facilitates the HR On boarding process, ensuring the completion of all HR new hire forms, creates and maintains employee files
Participate in monthly audits of the system data to check for inaccuracies or missing information to ensure data integrity
Resolve general benefits/401K administration and address general questions
Generates monthly HR Reports and ad hoc reports upon request
Ability to independently handle multiple task and assignments
Ability to document processes and make recommendations for improvements
Excellent organizational, time management, and problem solving skills
Knowledge with SAP, ADP, and other HRIS applications is strongly preferred
4-year degree in human resources or business management preferred
General familiarity in HR functions with preference given to candidates possessing 2 years of related experience, or equivalent skills
Comprehensive knowledge of payroll and benefits administration /procedures preferred

Corp-HR Service Delivery Resume Examples & Samples

5+ years experience in Human Resources operations, especially Payroll
Strong analytical, problem solving and communication skills
Ability to quickly identify priorities, effectively manage fluctuating volumes, identify and mitigate operational risk through effective controls
Interpersonal, relationship and consensus building skills
Self-managing, highly proactive, risk control and results orientated
Fluent English and Portuguese, Spanish is a plus

HR Service Delivery Professional Resume Examples & Samples

The role holder works on HR customers and colleagues with an excellent HR customer service and experience by responding to requests effectively and within defined SLAs
Perform end to end pre-employment checks for BT UK new joiners as part of the on-boarding process
Handle ad-hoc HR related customer queries and requests. Take personal ownership for resolving customer requests even if these sit outside HR Services remit by working beyond organizational and functional boundaries
Produce accurate reports, data extracts and conduct audits using Oracle Fusion and other HR systems whilst ensuring adherence with confidentiality and data protection policies
Owning the continuous improvement mind set and highlighting opportunities to enhance the customer experience and support process improvements
Take responsibility for personal development by constantly reflecting on actions which will improve own performance and the service provided to the customer
Demonstrate ways of working in line with the HR Services vision and values
 A HR qualification is desirable, but not essential
 Typically degree in any subject, HR as a subject would be desirable
Relevant experience and knowledge of HR administration, HR policies and procedures is advantage
Experience of reward administration area is desirable
Experience of working in a customer service environment is desirable, but not essential
Reporting, · Analysis & Problem Solving
Great Communication
Proficient on all Windows applications in particular Outlook, Excel, PowerPoint and Word

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