IT Training Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the it training job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Welch

Donna

Welch

75622 Abshire Tunnel

San Francisco

+1 (555) 280 3765

75622 Abshire Tunnel

San Francisco

Phone

p +1 (555) 280 3765

Experience Experience

Detroit, MI

IT Training Manager

Detroit, MI

Zieme, Grady and Turcotte

Detroit, MI

IT Training Manager

Deliver and manage the training plan for the transformation based around the creation of 10 competency centres including all on-boarding activities
Manage any training-related risks, issues and dependencies
Manage any local admin resources supporting the training activities
Produce training strategy and gain stakeholder buy-in
Undertake current state assessment of training / training materials for each Service, agree priorities and produce delivery plan
Design and produce (or source) training collateral in the form of videos, contextual help, intranet pages / wikis, user guides, social media/knowledge-base Q&A etc. with the assistance of the technical writer
Manage supplier relationships

Dallas, TX

IT Training Specialist

Dallas, TX

Hayes Inc

Dallas, TX

IT Training Specialist

Participate in the design, coordination, and delivery of IT Training worldwide initiatives
Support and administer IT Training worldwide initiatives
Create and maintain training content and materials
Deliver Instructor-Led-Training (formal classes and informal groups) in various applications and systems
Provide coaching and consulting to specific projects and teams on curriculum/training design and development and build long-term business relationships with various groups within the organization
Develop training materials including user guides, instructor guides, presentation, job aids, and short how to videos for corporate applications
Conduct classroom and remote training sessions on corporate applications for a global user base

present

Los Angeles, CA

Senior Manager PMO & IT Training

Los Angeles, CA

Block-VonRueden

present

Los Angeles, CA

Senior Manager PMO & IT Training

present

Perform ‘top project’ Quality Gates reviews with Global IT Project Managers
Lead the project management office and IT training team
Through Project management mind-set and Technical trainings support Global IT to live up to a true ‘Quality First’ culture
Project and Program Directors and Managers
Create best in class IT training offerings and communication
Global IT team globally to provide Technical Training
Be the organization change agent for all SDLC elements

Education Education

Bachelor’s Degree in Korean Language Proficiency Preferred

University of Kentucky

Bachelor’s Degree in Korean Language Proficiency Preferred

Skills Skills

Develop training materials including: web-based/online training courses, lecture, and ideas for group discussion, workshops and demonstrations and related materials
Schedule and coordinate training activities
Deliver training using various methods, including classroom, computer based training, self-instruction, train-the-trainer and e-learning methods
Work with subject matter experts to develop outlines for new courses and/or modifications to existing courses
Manage and maintain existing training materials to ensure it is current, including web-based learning modules, quick reference guides, job aids and other materials
Write fundamental documentation in a clear, concise manner and according to standards
Utilize data to facilitate improved quality of services being provided
Identify areas for service improvement and design service improvement plans

Create a Resume in Minutes

15 IT Training resume templates

Read our complete resume writing guides

Senior Manager PMO & IT Training Resume Examples & Samples

Owner of the Project Management Framework and reporting tool. Define the processes of Project Management for classic waterfall and agile project execution methods
Owner of the governance of all SDLC relevant processes in Global IT
IT Training and skill development
Through Project management mind-set and Technical trainings support Global IT to live up to a true ‘Quality First’ culture
Responsible for compliancy of project execution including documentation, policy ownership, reporting and review of projects (e.g. Quality gates)
Create best in class IT training offerings and communication
Be the organization change agent for all SDLC elements
Perform ‘top project’ Quality Gates reviews with Global IT Project Managers
Ensure preparation of the Quality Gates Health Status Report for CIO (bi-monthly)
Ensure the CIO and SMT receive project reports in a timely and accurate manner
Lead the project management office and IT training team
7 years of work experience in project related function
Solid track record of successfully delivering projects in IT
Strong understanding of setup, planning and monitoring – progress tracking of projects
Strong analytical ability and problem solving skills with a desire to drive change
Ability to motivate a team, and be an active part of the solution finding process
Ability to develop a quick understanding of projects in terms of complexity
Experience in collating Training Needs Analysis and planning global technical training
3 years of experience in people management
Organised approach to track, prioritize and handle multiple activities and able to work under pressure
Sense of urgency; ability to assess & prioritize work based on future planning; constraints and availability of resources; problem-solving/resourceful; flexible / adapt to change; open-minded
Fluent in English, both spoken and written
Advanced skill with the Microsoft Office package like Microsoft PowerPoint and Excel

Manager IT Training Resume Examples & Samples

Manage the development of training strategies and plans that are consistent with and support the Global IT direction and strategy
Drive and guide the implementation of activities to develop and improve the skills and capabilities of all Global IT members in regards technologies/methodologies (both upcoming and current) for performing work related tasks
Provide communication on the progress and status of IT training activities globally, including regular reporting to the Global IT senior management team and human resources
Collaborate with Global IT departments/teams/individuals and human resources through regular consultation, discussions, and information collection/analysis to identify training and development requirements consistent to Global IT direction and strategy
Manage the development of partnerships and negotiations with training providers
Collaborate with Global IT service organizations to identify and implement methods with the objective to reduce KSR costs related to lack-of or inappropriate solution training
Plan and work within cost center budget
Outgoing personality
Ability to coach, guide, manage and develop a team
Strong interpersonal and communication skills, especially when interacting with different levels of the organisation
Good understanding of training techniques (class, e-Learning)
Proven record of leadership and accomplishment in a multi-national environment
Fluent in English, both written and spoken
Educated to at least degree level in a Business-Computing related subject or comparable qualification
Minimum 4 years of working experience in training and learning on a multinational basis
Experience in IT industry is a plus

IT Training Specialist Resume Examples & Samples

Adobe Captivate (must have)
Adobe RoboHelp (must have)
Adobe Photoshop and or Fireworks (must have)
Windows 7
Microsoft Office 2010 or 2013 suite, including MS Outlook

Enterprise IT Training Specialist Sme-polygraph Resume Examples & Samples

Serves as a top level technical or functional expert supporting one or more clients and unlimited user groups
Performs highly specialized technical tasks associated with cutting-edge technologies
Works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals
Applies expert functional knowledge and experience to significant business projects or processes
May perform business development activities, including providing technical input to proposal efforts
Provides guidance and training to less experienced staff
May serve as a technical task or project leader
May have supervisory responsibilities
Maintains current knowledge of relevant developments in area of expertise
10-15 YEARS OF EXPERIENCE IN AREA OF EXPERTISE
Experience with WBT (web-based training)
Expertise in data exploitation tradecraft as either a mission component HUMINT targeter or mission component data manager with an enterprise targeting application
Understanding of Provenance, Pedigree, & Lineage as it applies to customer data
Strong communication skills; ability to communicate with senior management, as well as technical experts
Exemplary briefing and presentation skills
Familiarity with the full range of mission targeting tools and capabilities
Prior experience developing and delivering training in the customer space
Prior experience as an IMO or CMO
Prior experience writing cables with an operational component on mission critical data sources
Demonstrated experience participating in and facilitating stakeholder meetings to ensure requirements are articulated and met

IT Training Manager Resume Examples & Samples

IAT-II and IT-II certifications
Must possess at least one of the following certifications at time of hire
GSEC
Security+CE
SSCP
CCNA-Security
Must currently possess, or obtain within six (6) months of hire, the ITIL Foundation certification
Fluent in English and ability to communicate in Korean language at least at a high school level
US citizenship
Ability to obtain and maintain Invited Contractor status under ROK/US Status of Forces Agreement (SOFA)
Active Secret security clearance
BS degree with 6 years of relevant experience, additional experience may be used in lieu of a degree
Top Secret/SCI security clearance
Experience supporting US Forces Korea (USFK) customers
High degree of Korean language proficiency preferred

IT Training Specialist Resume Examples & Samples

Participate in the design, coordination, and delivery of IT Training worldwide initiatives
Support and administer IT Training worldwide initiatives
Perform training needs assessments
Create and maintain training content and materials
Deliver Instructor-Led-Training (formal classes and informal groups) in various applications and systems
Provide coaching and consulting to specific projects and teams on curriculum/training design and development and build long-term business relationships with various groups within the organization
3-5 years of experience in assessing needs, design and delivering IT training to company employees
Knowledge of principles and methods (e.g. ADDIE) for curriculum and training design, teaching and instruction for individuals and groups, workforce analysis, and the measurement of training effects
Strong interpersonal skills and the ability to interface with all levels within the organization
Exceptional communication skills including clear and precise writing, an engaging presentation style, and strong group facilitation skills
Experience creating e-learning
Experience working with subject matter experts

IT Training Specialist Resume Examples & Samples

Bachelor’s Degree and a minimum of 3 years of applicable experience
Experience in the design of training events in a corporate or government setting
Proven ability to deliver and lead training events
Knowledge of information technology principals and the use of business level applications
Familiarity with various training methods (online, classroom, webinars, recorded sessions, etc.) and training technologies
Ability to present complex technical information to a variety of audiences with varying technical knowledge and skills, experience with law enforcement is a plus
Ability to interpret training needs and develop effective instructional media solutions
Excellent oral and written communication and the ability to present technical content in a clear and concise manner
Designing, developing, implementing and evaluating training plans, curriculum and methodologies

Enterprise IT Training Specialist Resume Examples & Samples

Identify training and documentation requirements
Produce training and documentation plan
Prepare all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
Instruct personnel by conducting formal classroom courses, workshops, and seminars
Provide multi-media services to include video and audio recording, television production, computer graphics integration and maintenance of an audiovisual library operation in support of customers
Top Secret clearance with polygraph is required
Requires a minimum of eleven (11) years of experience
An Associate’s degree will be considered equivalent to eighteen (18) months specialized experience
A Bachelor’s degree will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate’s degree)
A Master’s degree will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor’s)
A will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master’s and a Bachelor’s)

IT Training Specialist Resume Examples & Samples

BA/BS Degree from an accredited college or university in a related field
Ability to sit in an office environment for long periods of time
Meet or exceed continuing professional education (CPE) requirements

IT Training Specialist Resume Examples & Samples

Develop training materials including user guides, instructor guides, presentation, job aids, and short how to videos for corporate applications
Conduct classroom and remote training sessions on corporate applications for a global user base
Meet with appropriate team members to ensure requirements are captured, training materials are accurate, and project timelines are met
Perform needs assessments and post-class evaluations to ensure training needs are targeted
Create and maintain knowledge articles for our internal knowledge base on assigned technology applications
Provide regular maintenance (i.e. response times) of training supported resources (e.g. management of training materials and governance of training mailboxes as appropriate)
Leverage training frameworks, templates, and core training methodologies
Develop good working relationships with core user base, and GT&O peer groups (e.g. service desk and product managers)
Seek and suggest new training tools to enhance delivery and experience
Maintain records and metrics, and submit regular reports to manager

IT Training Manager Resume Examples & Samples

Experience of at least 2 IT based projects as a training manager, from defining the training strategy and performing the training needs analysis, through to the development, delivery and evaluation of the training
Excellent stakeholder manager used to working with and reporting to senior leaders
Considers excellence a fundamental priority and is able to maintain high standards despite pressing deadlines and ambiguity
Follows detailed procedures and ensures accuracy in documentation
Solid understanding of training scheduling and tracking training including use of an LMS
Continuous improvement mindset
Excellent grasp of English is essential and Polish preferable
Deliver and manage the training plan for the transformation based around the creation of 10 competency centres including all on-boarding activities
Must possess the ability to work effectively and collaboratively across interdisciplinary teams and cultures to complete tasks to meet team objectives as necessary
Liaise with Subject Matter Experts and vendors to ensure the training courses accurately reflect the business needs according to roles
Manage any training-related risks, issues and dependencies
Manage any local admin resources supporting the training activities

IT Training Business Analyst Resume Examples & Samples

Assist with customer/stakeholder outreach efforts
Assist with onboarding programs to Client project management system (CWP)
Create training presentations, update processes and Standard Operating Procedures (SOPs)
Develop reports to support CWP users
Must be able to provide CWP data analysis to a variety of CWP data consumers through dashboards and other report delivery vehicles
Support testing for all CWP products
Develop and/or update online training sessions (e.g., MS PowerPoint or Adobe Captivate-based)
Develop and/or update instructor-led training materials (for live, synchronous classroom training and synchronous and/or asynchronous online training)
Record and produce recorded training presentations using software such as Adobe Captivate or MadCap Mimic
Support the delivery of instructor-led training sessions at Client facilities around the country (Atlanta, Fort Worth, Seattle) and at Headquarters in Washington, D.C
Support the deliver online familiarization sessions
Supports development and maintenance of all material (course manuals, workbooks, handouts, completion certificates, and course feedback methodologies)
Develop deliverables and processes tailored to client’s overall organizational strategy by analyzing a wide variety of solutions
Participate in setting engagement objectives and scope
Develop work plans for components of engagements
Effectively coordinate activities between work streams
Proactively identify changes in scope, and confident and transparent to affect triggered risks or evolving issues
Design deliverable content to reflect the engagement contract and client needs, striving to improve deliverable quality through both verification and validation of results and innovative thinking
Meet or exceed targeted billing hours (utilization)
Familiar with Oracle Products such as
Oracle Primavera, (P6) strongly preferred
Oracle Primavera Portfolio Management (OPPM), preferred not required
Oracle Business Process Manager, preferred not required
SQL (Basic knowledge)
Microsoft Office products including SharePoint
MadCap Flare and MadCap Mimic (Preferred)
Adobe Captivate (Preferred)
Tableau (Preferred)
Ability to obtain and maintain firm independence and abide by firm ethics requirements

IT Training Specialist Resume Examples & Samples

Adhere to the IT change management methodology for IT projects as it relates to training
Develop and assess training programs, incorporating necessary change and/or global impacts into core approach / methodology as appropriate
Establish formalized training curriculum and implement for large, complex systems or processes, i.e. SAP
Develop training tools & templates and provide input on how best to integrate templates into the IT PLC2 (project life cycle), as appropriate
Support definition of training service offerings and how to evaluate the scope of training consistently on IT projects
Identify, recommend, and create business cases, and implement tools and technologies to support training initiatives
Improve adoption related to change efforts through project training efforts
Support development of a training effort evaluation for IT projects
Lead multiple training efforts, including complex, global deliveries
Provide training activities to be incorporated into overall project plans
Develop a set of actionable and targeted training plans – including training strategy, training plan, course curriculum, facilities assessment and user mapping
Work closely with business partners to better understand specific training requirements
Demonstrate cross functional collaboration by developing necessary partnerships to achieve robust and repeatable training
Execute training assessments, evaluate results and present findings in a logical and easy-to-understand manner
Utilize communication channels with the key teams, stakeholders, and others (vendors, partners, etc.) to ensure successful implementation
Utilize quality, consistency, and alignment in key messaging
Manage training efforts for projects, working to identify key users, provide required materials, track attendance and coordinate sessions working in partnership with the project team and business
Manage training logistics, including training communication, site facilities, training master schedule and language requirements
Lead and/or manage the update of training course materials including course outlines, presentations, guides and other reference materials
Manage updates and maintenance of training materials and resources on any relevant community pages, training sites, project portals or learning management systems (LMS)
Deliver progress reports on training efforts for assigned project
Track, report and manage training related issues for the project
Support creation of measurement mechanisms to track adoption, utilization and proficiency of end users and project post-mortem assessment of training
Support implementation of a training strategy for the IT organization that includes basic IT training and targeted role based training and approach for communicating training opportunities to the IT Organization
Provide feedback for continuous improvement of our existing IT communication processes
Perform all other duties as assigned
Education:Bachelor’s degree (B.A./B.S.) or equivalent in computer science, organizational behavior, business administration or related discipline
Experience: Five or more years related project delivery experience and minimum 3 year of experience in instructional design & delivery
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Certification/Licensure: N/A
Other: Strong work ethic and effective communication skills. Managed large training deployment efforts. Ability to quickly build good working relationships. Excellent prioritization skills. SAP functional understanding strongly preferred. Experience using training development tools such as Adobe Captivate or uPerform preferred

Senior IT Training Specialist Resume Examples & Samples

Collaborate with Subject Matter Experts, process owners, and department managers to assess training needs, and design, promote, and deliver high quality IT training resources. These may include e-learning, self-paced, Instructor Led Training (ILT), and other facilitated learning activities
Identify appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, etc
Proactively use technology, industry best practices, external and internal networking, and alternative learning methods to evolve the IT Training Team's methods and tools
Evolve training assessment and evaluation methods to measure IT Training programs effectiveness, and to continuously improve the IT Training Team's offerings
Support Change Management assessment, planning and execution on a variety of IT projects
Review work products and provide mentoring to other IT trainers
Simultaneously manages multiple IT Training projects of varying scope and complexity to ensure project timelines are met
3-5 years of experience in assessing needs, and designing and delivering IT training to company employees
Knowledge and experience in the application of principles and practices of adult learning, curriculum and training design, change management, workforce analysis, and the measurement of training effects
Excellent communication and interpersonal skills, including influencing and relationship-building, as well as delivering presentations and facilitating meetings
Strong analytical and creative problem-solving abilities
Process and detail-oriented; passionate about quality and continuous improvement; strong project management skills
Able to see the big picture and work on strategy while being hands on with the day-to-day function
Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint)
Experience creating e-learning and using LMS tools
Quick Learner of new Applications / Tools

IT Training Specialist Lead Resume Examples & Samples

Responsible for design, development and delivery of training programs by applying adult learning principles to synchronous (face-to-face ILT and virtual ILT) and interactive, scenario-based asynchronous (WBT) training materials
Analyze the customer training needs and design, develop, update, and maintain COTS IT training materials to end user community (i.e. Computer Based Training, Instructor Led Training, Virtual Training, Distance Learning, etc.)
Apply learning principles and using the Analyze, Design, Develop, Implement, Evaluate (ADDIE) process to produce professional quality training products
Tailor existing technical documents into training materials and provide guidance to accommodate the user’s specific need
Responsible for creating course syllabus and curriculum, lesson plans, instructor training materials, and student training materials
Coordinate, schedule, set up, and deliver customer-focused live classroom training for customer needs
Lead and patriciate in training communication and work with PMO group, Subject Matter Experts, vendors and users
Ensure Section 508 compliance of all training deliverables
Design and develop a training evaluation process to track individual and program metrics including pre-test, post-test and in-class elements
Deliver train-the-trainer sessions to certify internal trainers on new content
Research web and eLearning tools and technologies and compile recommendations for curriculum-delivery solutions
Work closely with project manager to ensure that projects are completed on schedule and within budget
5+ years of progressively experience with large-scale Enterprise IT environment with knowledge of multiple training delivery methods like just in time, live classroom, face to face, E-Learning, distance learning, etc
4+ years of IT training experience with providing end to end life cycle management for curriculum development, design and delivery
Experience with eLearning authoring and training tools
Must have writing scenario-based, narrative-driven, interactive, multimedia web-based courseware experience
Proficient with MS Office suite, SharePoint, and IT Service Management ticketing system
Experience with eLearning authoring tools (Adobe Captivate, Articulate Studio and Storyline, Adobe Presenter, Adobe Captivate, etc.)
Possess a strong background in Enterprise IT Help Desk and Desk-side support with the essential operational-level experience to deliver enhanced capabilities and services
PMO and complex performance-based contract experience is required
Must be a strong leader, manager and team builder/player with superior communication and problem-solving skills
Experience with Section 508 standards and Web Content Accessibility Guidelines
Ability to obtain HDI Customer Service Representative or higher certification within the first 30 days
Ability to travel domestically, often frequently and on short notice
10+ years’ experience in Adult Education Instructional Design
1 year experience with BMC Remedy 9.1
Experience working in an IT services on a 24x7 environment
HDI Manager or Instructor certification is highly desired
ITIL v3 Foundation certification is highly desired
Instructional Design Certification is highly desired
Master's degrees in Computer and Information Technology Services, or Accounting or MBA

IT Training Professional Resume Examples & Samples

Introduce and support colleagues throughout the organisation in the use of our training tools and regarding IT training in general
Help process owners create and structure new training material as well as keeping existing training material up to date
TrainingTube is currently the primary tool for practical IT training. The Training professional will guide colleagues in the whole organisation, about how to use TrainingTube in the best way
Assist in creation of in-person videos, e.g. scripts, recording and editing
Create videos to support use of our IT systems
Continuously improving the processes, functionalities and performance of the IT Training area together with your colleagues
Ability to manage and handle training demands and stakeholder engagement
Structured way of working and ability to see the big picture
IT literate application experience with SAP and Microsoft office
Speak and write English (any other language is a plus)
Positive, Reliable and result oriented
Analytical, structured and methodological
Ability to act in an open and dynamic work environment
Proactive & self-driven
Able to act in a cross cultural and global environment
Service-minded and go the extra mile for your customer

Hcs IT Trainer IT Training User Support Resume Examples & Samples

Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Creates and develops training materials and instructional scripts. Adapts training materials to align with the user’s level of responsibility. Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training
Conducts training/instruction of computer applications, methods, and processes. Serves in a liaison capacity with the user community on problem solving and improvement to new and existing operational systems. Assesses vendor selection and training needs to identify when training needs are to be coordinated through an outside contractor to provide training
Documents and maintains existing coursework and documents procedures for newly upgraded and / implemented systems based on user needs and training program requirements in order to achieve high quality service
Assists with analysis, testing, and selection of courseware design software and training techniques to be used. Contributes to the development of departmental standards, process implementation, and compliance
2 or more years of experience in the use of or presentation of training courses for the particular software packages or programming languages required

Hcs Clinical Informatics Specialist IT Training User Support Resume Examples & Samples

Works collaboratively with Information Technology, medical staff and the various patient care departments
Participates in the development of clinical informatics protocols, policies, procedures, and quality metrics and works to assure compliance with regulations
Develops in depth knowledge of the system capabilities, applications and processes to function effectively as an educator for system users. Provides training to new users and provides end-user support

IT Training Manager Resume Examples & Samples

Produce training strategy and gain stakeholder buy-in
Undertake current state assessment of training / training materials for each Service, agree priorities and produce delivery plan
Work with colleagues in Learning and Business Change to define and recommend the best approach to reach the desired outcome in for each system
Design and produce (or source) training collateral in the form of videos, contextual help, intranet pages / wikis, user guides, social media/knowledge-base Q&A etc. with the assistance of the technical writer
Organise, deliver and record training briefings/courses remotely or face-to-face as appropriate
Understand the Project Portfolio, BAU and upgrade cycles, identify and deliver the associated training deliverables, update and report on the training work plan and budget
Define and put in place a sustainable, maintainable approach for systems subject to frequent change, so that end user materials are up-to-date at all times in a cost/resource effective manner
Manage supplier relationships
Put in place user feedback and evaluation mechanisms and react accordingly
Contribute to the Project Delivery Framework and re-purpose high calibre exemplars as standard approaches and templates to enable the wider organisation to easily delivery high quality training materials as needed
Substantial relevant experience
Experience of the full cycle of learning design - diagnosis, design, delivery and evaluation, for both face to face and e-learning
Experience of the design and delivery of innovative, modern training collateral
Deep and broad Corporate IT knowledge, and expertise in at least one of a) IT Enterprise and Business Applications (both bespoke and off-the-shelf products e.g. CRM, HR systems, Finance systems etc.); b) End User Computing (including Microsoft 0365/SharePoint, Skype, video-conferencing etc.)
Project Management experience - proven ability to lead a project end-to-end
Stakeholder Management - managing requirements, helping to clarify needs and priorities, and managing expectations
Hands on experience of designing, reviewing and interpreting usage analytics, performing data management and reporting

IT Training Specialist Resume Examples & Samples

Bachelor's degree or equivalent required
Four to six years progressively successful experience in education or training is required
Demonstrated proficiency in verbal and written communication style that promotes knowledge transfer
Proven proficiency in a variety of software products (e.g. MS Office Suite, Adobe, web development tools, etc
In depth knowledge of the health care industry and excellent customer service skills
The ability to be flexible and handle multiple tasks; works well as part of a team; organized, and applies attention to detail
Confident and experienced in the role of mentor
Established history working professionally, in an independent role/project
An ability to interact and communicate effectively with leadership is required
Strong project facilitation skills required
Proven ability to set and achieve deliverables
Demonstrated leadership abilities required including but not limited to experience in leading program or project implementations

IS / IT Training Specialist Resume Examples & Samples

Design and create IT training material using various communication media
Develop training content for IT orientation sessions, application training and certifications
Conduct instructor-led and distance learning training
Support technology based learning systems
Implement plans developed by the training lead and IT management. Monitor plan performance against established goals
Monitor employee training performance against established employee training goals
Ensure that employee training aligns and support IT strategy and conforms to corporate policies and procedures
Develop general awareness training material for SDLC, GxP, JSOX, etc
Coordinate training programs
Generate ISIT Training Compliance Reports
Publish an ISIT Compliance Dashboard
Manages relationships with multiple business entities and vendors
Bachelors Degree or high school degree and 3 years of work experience in any business related field
Experience with training media development
Minimum of five years IT experience in a health agency regulated environment
Ability to write and speak the English language fluently

IT Training Resume Examples & Samples

Develop training materials including: web-based/online training courses, lecture, and ideas for group discussion, workshops and demonstrations and related materials
Schedule and coordinate training activities
Deliver training using various methods, including classroom, computer based training, self-instruction, train-the-trainer and e-learning methods
Work with subject matter experts to develop outlines for new courses and/or modifications to existing courses
Manage and maintain existing training materials to ensure it is current, including web-based learning modules, quick reference guides, job aids and other materials
Write fundamental documentation in a clear, concise manner and according to standards
Utilize data to facilitate improved quality of services being provided
Identify areas for service improvement and design service improvement plans
Two years of teaching, coaching or mentoring experience preferred
1 to 2 years Field Services experience
Bachelor's degree preferred or equivalent experience
Strong expert knowledge of Microsoft Office products, including Word, Excel, PowerPoint and Microsoft Visio
Prefer a minimum 3 years’ experience with an IT Continuous Service Improvement (CSI) Quality program
Prefer prior Training Analyst experience in an IT Service Provider organization
Experience developing course material, leading technical training sessions in classroom setting, web based, or CBT training in an IT Service Provider organization preferred
Experience in writing, editing technical articles for publication in an IT knowledge data base preferred
It is preferred to have experience with ServiceNow software and/or other related IT service management software
Experience with Articulate software preferred
Experience with Adobe Creative Cloud applications preferred
Willingness to travel approximately 10% in support of other Ascension locations
Willingness to reside within a commutable distance of Troy, MI
Analytically inclined with attention to detail and accuracy
Ability to work under pressure and prioritize work appropriately
Maintains the confidential nature of sensitive data

IT Training Manager Resume Examples & Samples

Manages the administration, development and facilitation of training for all clinical/business EMR training sessions and other IT systems /OD training programs
Reviews processes and content related to the assigned training and development programs. Initiates changes and improvements as needed
Leads and manages the trainers to ensure alignment with the goals and initiatives related to the assigned training and development programs
Maintains proactive communication with IT/OD leadership to ensure alignment with the goals and initiatives related to the assigned system training and development programs
Resolves any specific problems and tailors program(s) or determines solution to achieve learning objectives with the learning target audience
Oversees instructional design and/or development for new courses as needed
Manages the technical training mechanics and logistics of the scheduled sessions to ensure the successful delivery of the clinical/business EMR training programs
Develops and monitors training spend against departmental budget
Monitors and evaluates clinical/business EMR training program effectiveness, success and ROI periodically and reports on them to senior leadership
Maintains a keen understanding of clinical/business EMR technical training trends, developments and best practices
Develops and maintains trainer competencies through effective development programs and coaches them in training efforts
Supports the mission, goals and initiatives of ProMedica, its members and of the Information Technology Services Division
Makes prompt and concise decisions and builds consensus among the key stake holders
Maintains established policies, procedures, objectives, quality assurance programs and safety standards

IT Training Specialist Resume Examples & Samples

Interview subject matter experts and business leaders to understand content and subject complexities
Edit training materials created by others for formatting, flow, and educational effectiveness
Photograph and/or videotape operations and processes to supplement training
Knowledge of and skill with standard Instructional Design methodology (ADDIE)
Strong planning, organizational skills, and the ability to manage multiple priorities at the same time
Demonstrated ability to develop both technical and conceptual material for both large and small audiences in a clear and concise manner
Proven ability to create robust knowledge and skills assessments
Proficiency with WBT authoring, graphics, sound, and video editing software (e.g., Adobe Dreamweaver, Fireworks, Flash, Photoshop, Captivate, Presenter; Articulate Presenter, etc.)
Familiarity with QuestionMark Perception a plus
BS/BA required; MA in Instructional Design or equivalent preferred