Learning & Development Program Manager Resume Samples

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S Brekke

Sabrina

Brekke

27542 Bud Cove

Dallas

+1 (555) 113 7055

27542 Bud Cove

Dallas

Phone

p +1 (555) 113 7055

Experience Experience

New York, NY

Learning & Development Program Manager

New York, NY

Waelchi Group

New York, NY

Learning & Development Program Manager

Sound judgment and flexibility in balancing competing priorities, tight deadlines, and keeping people and projects moving on schedule
Managing various recurring processes: forecasting, budgeting, metrics, etc
Analyze business results and identify learning opportunities, while designing learning interventions addressing the issues
Managing different recurring processes: forecasting, budgeting, metrics, etc
Manage learning related program by working with internal learning team and external learning resources
Managing all aspects of the Facebook Onboarding programs, including project management, event coordination and support, and vendor management
Program managing some of our core global programs (manager onboarding, wellness (fUel), etc), and key L&D initiatives in the Sales and Marketing arenas

Boston, MA

Senior Global Learning & Development Program Manager

Boston, MA

Becker Group

Boston, MA

Senior Global Learning & Development Program Manager

Manage GSS resources (locally based or virtual), and work with Xerox/Learning vendor project manager to ensure projects are delivered on time and to cost
Proven record of high performance in a changing environment
Strong team player while working in a virtual global team environment
Liaise effectively with colleagues and teams across all geographies to ensure the design and development of global learning has the maximum reach and impact
Develop technically accurate learning content and validate accuracy with reviewers
Along with the Learning Architect, lead definition and design sessions for learning priorities and contribute technical content where relevant
Serve as on-going contact for implementation questions for learning deployment teams

present

Dallas, TX

Learning & Development Program Manager Senior Principal

Dallas, TX

Fadel LLC

present

Dallas, TX

Learning & Development Program Manager Senior Principal

present

Create and maintain global talent development internal and customer-facing communication materials
Plan and execute training related projects, such as training process improvements, cost analysis, and measurements of training effectiveness
Ensure global talent development materials have a consistent brand, look and feel
Work with L&D colleagues in creating new training programs with support from subject-matter experts
Recommend and coordinate updates to existing training material for continuous improvement of course content and program delivery techniques
Coordinate with internal partners (e.g., HR team and BU technical training teams) to schedule training/educational sessions
Influence internal client relationships for optimal participation in training programs

Education Education

Bachelor’s Degree in Related Discipline

University of Kentucky

Bachelor’s Degree in Related Discipline

Skills Skills

Strong organizational and project management skills including ability to multitask and manage multiple project deliverables
Ability to build partnerships with various constituents including senior management, external consultants and program participants
Willingness and ability to understand Pivotals mission and tie it to training materials
Ability to work independently
Excellent written and verbal communication skills
Strong PowerPoint and Excel skills
Strong operational and project management experience, full cycle from inception through to high growth
Excellent analytical and reporting skills
Creative and able to develop from a blank canvas
Flexibility - comfortable working in a fast-paced, changing environment demonstrated through working on multiple projects at the same time within tight timelines

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14 Learning & Development Program Manager resume templates

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Senior Global Learning & Development Program Manager Resume Examples & Samples

Provide strong Instructional Design principles to all learning projects and the business in a consultative role to ensure the learning design is sound instructionally
Manage GSS resources (locally based or virtual), and work with Xerox/Learning vendor project manager to ensure projects are delivered on time and to cost
Develop technically accurate learning content and validate accuracy with reviewers
Lead walk-through and/or pilots of the learning material
Proven record of high performance in a changing environment
Prior experience on L&D knowledge, skills and full lifecycle project efforts (needs analysis through measurement)
Instructional Design (ID) experience in order to apply to the learning and development of learning solutions without the requirement of bringing in a 3rd party vendor for ID skills
Display innovative and creative methods of learning delivery
Strong team player while working in a virtual global team environment
Past experience as a facilitator preferred
Ability to create eLearning by use of rapid authoring tools such as Articulate Storyline preferred

Senior Global Learning & Development Program Manager Resume Examples & Samples

Understand Advisory’s overall strategy, technical focus, and challenges and help design/develop the strategic learning solutions that address the performance gaps in the business and enable exceptional client service
Work with the Learning Architect, our client and a learning professional in a Region, to support them in the scoping, design, development and deployment of key learning journeys and/or learning projects
Understand, design and develop learning utilizing a full range of modalities including physical and virtual classroom, eLearning, and social and collaborative learning techniques
Along with the Learning Architect, drive the end-to-end design process (or any part of) managing preferred vendors and global shared services while providing project, stakeholder and change management support from inception to pilot for each solution
Regularly engage with stakeholders (Area and Regional Learning Leads), business subject matter resources (SMRs), leadership and geographies throughout the development process to ensure needs are being met; progress is being made and deployment preparedness
Demonstrate the highest standards of Professionalism, Ability to build relationship, Communication skills, Rigour, organisation and structure, Learning knowledge and proficiency, Open minded and curious, Strong business acumen, Ability to consult with colleagues with the business

Learning & Development Program Manager Field Resume Examples & Samples

Provide training curriculum and implementation plans that fit the needs of the business for our leaders in the field as it relates to job skills
Develop relationships with stake holders and productive communication loops to foster cross-functional partnership
Develop training programs and curriculum to support field Area of responsibility initiative (AOR) this would include the retention plan and designed with how adults learn
Work directly with Talent Development team to ensure that programming is in synch with field talent review process
Ensure that the learning/talent management system reflects all training requirements by positon and changes are reflected in the system within a timely manner
Update induction curriculum for all field positions
Meet with vendors to establish a network and acumen in the training environment
Lead training classes and execute special projects as needed and as requested by Sr. leaders
Ensure all training materials and reference tools are available and updated on the store's intranet or other selected reference material
Support business by working in Sephora stores as directed by supervisor
Conduct in-market observations to gather feedback to support the improvement and enhancement of programs
Ability to embrace and demonstrate Sephora Values and feedback culture
Program Owner: Manage assigned programs end to end including (content design, socialization, logistics, cross-functional relationships and creative elements)
Demonstrate and model client service standards· Show respect, initiative, enthusiasm, and flexibility
Represent Sephora in a professional and ethical manner at all times, following Sephora guidelines and Values
Proven ability to develop, evaluate and evolve store programs and build training curriculum
Proven ability to conduct successful field trainings using exceptional presentation skills and tools
Previous experience in the cosmetic or specialty store industry preferred
Experience with, and full understanding of the Sephora concept a plus
Experience with, and knowledge of Sephora retail management roles a plus
Ability to travel as required a minimum of 20%· University degree or equivalent experience
Ability to lift and move 50 pounds and able to work in a fragrance filled environment

Contract Learning & Development Program Manager Resume Examples & Samples

5+ years of experience in learning and development
Bachelor’s degree with focus in Human Resources or Learning & Development
CIPD in Learning & Development or specialized education in training principles preferred
Minimum of 3 years of experience in Learning and Development

Learning & Development Program Manager Resume Examples & Samples

Managing all aspects of our core leadership program administration, metrics, and impact
Partnering across the L&D team, Data team, and L&D Ops team to ensure smooth operations and administration of all programs designed and delivered in-house and through vendors
Administering and managing course matriculation, pilot implementations, and other related projects
Pro-actively managing and tracking key dates, events, and communications
Managing different recurring processes: forecasting, budgeting, metrics, etc

Recruitment Learning & Development Program Manager Resume Examples & Samples

Manage the development, administration and implementation of specific training schedules and programs for Recruiting Team members
Develop and facilitate effective training programs to ensure individual and team development, as well as the achievement of goals
Determine and develop effective training delivery systems and platforms
Evaluate and recommend new vendors and best practices
Apply instructional design methodology to new and existing training content
Partner with groups across Facebook involved in training to share and learn

Learning & Development Program Manager Resume Examples & Samples

Minimum of BA/BS Degree
Strong operational and project management experience, full cycle from inception through to high growth
Excellent analytical and reporting skills
Experience in projects designing learning paths
Team player, experienced in working with, and as part of global teams
Excellent communication and facilitation skills, proven track record of building strong relationships with senior stakeholders
In-depth knowledge of the LCS organisation required
Proven organizational skills and the ability to pay close attention to detail while handling multiple, simultaneous projects under deadline pressure
Experience managing the work of others to get projects completed with high quality results
Creative problem-solving skills, ability to employ sound judgment in complex situations
Experience with learning program development and delivery

Learning & Development Program Manager Resume Examples & Samples

Managing all aspects of the Facebook Onboarding programs, including project management, event coordination and support, and vendor management
Support global strategy for scaling onboarding program across multiple regions
Partnering across the Learning and Development, Human Resource Business Partner, and L&D Operations Teams to ensure smooth operations and administration of Facebook Onboarding programs
Managing various recurring processes: forecasting, budgeting, metrics, etc

Learning & Development Program Manager Resume Examples & Samples

Own and guide the direction for the program(s) you oversee
Iterate and improve existing programs using data-based ideas to drive impact and efficiency
Design and deliver creative solutions to tackle new challenges of existing global programs that cover individual contributors, leaders, and international teams
Facilitate live and virtual programs in a way that is tailored and relevant to each audience
Deliver programs flawlessly, owning all details of ongoing global event delivery
Manage diverse sets of stakeholders across our team and business to get work done fast and in a way that is relevant to the appropriate audience
Develop creative content that spans a variety of platforms and modes
Set and measure KPIs for people development programs
BA/BS degree in a related field or equivalent practical experience
5/+ years experience in learning & development, consulting, project management, organizational development or other related field
Experience designing and leading development programs both live and virtual
Experience or familiarity with data tools such as STATA, Python, or Excel are a plus

Learning & Development Program Manager Resume Examples & Samples

Tap into your deep knowledge and creativity to continue to build the Amazon EU Operations learning culture. Unlock innovation by bringing new ideas, frameworks and understanding to our leaders. Help them to apply that knowledge to their daily work
Collaborate with stakeholders on how to achieve the desired results efficiently and effectively, addressing the root cause(s) of performance gaps rather than symptoms or side effects
Demonstrate impact of the programs using well defined metrics
Analyze the audience, content, technologies, operational constraints, and trade-offs associated with selecting the best delivery methods for each objective to optimize design and implementation strategy
Focus on scale and simplicity to ensure adoption and usage of the programs in all of our EU locations
Continually evaluate solutions for quality, business impact, scalability and sustainability. Conduct post-learning evaluation to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both consistency and quality
Create and track project plans to design and deliver world-class learning programs, leveraging technology where appropriate to extend access, gain efficiency and scalability
Educate managers on their role in developing people as an essential part of their jobs
Create and deliver train-the-trainer learning sessions as appropriate for the delivery strategy for both experienced trainers and leaders-as-teachers. Serve as a role model for excellent instructional facilitation and develop those capabilities in others
Respect orientation as a critical touch point for new managers which directly contributes to the success of the company and the sustainment of the Amazon peculiar culture
Partner effectively with the field HR teams and leaders across the EU who may help to implement the various onboarding and leadership development program components developed by your team. Establish open communication and a feedback loop
Effective in building relationship and credibility with all levels of leadership
Keep abreast of best practices in talent management, leadership development and associated HR practices
At least 10 years work experience in the areas of training and training design, group facilitation, and leadership development OR at least 8 years as a leader in Amazon Operations with a passion for developing leaders
Strong program management, instructional design, and facilitation skills and ability to support and mentor others in these domains
Entrepreneurial spirit and proven program administration skills – this includes organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results
Experience in people leadership, career development, and talent management in a fast paced global environment
Demonstrated success working in a team environment on multiple projects with changing priorities with the ability to work both on a team (as member and/or leader) and independently deliver results
Strong executive presence, effective communication and analytical skills
Deep understanding of metrics and how to use them to drive business results
Master’s or other advanced degree in related discipline
Experience with using, administering and facilitating survey instruments and assessment tools (e.g. SDI, FIRO-B, MBTI, PDI, etc.)
Previous work in a manufacturing/distribution environment

Learning & Development Program Manager Amsterdam Resume Examples & Samples

Conduct Root Cause Analysis of issues around Expedia Inc. centers
Analyze business results and identify learning opportunities, while designing learning interventions addressing the issues
Conduct Train the Trainer activities for both new hire and recurrent training
Drive accountability across all partner centers and meet tight deadlines
Adjust and be flexible to schedule requirements
Participate in the curriculum design process and provide feedback if and when necessary. Review the curriculum effectiveness and relate its relevance to related audiences
Build strong relationships with all the partner training teams and relevant stakeholders
Other adhoc activities as needed
External/Internal Trainer certifications preferred
Intermediate to proficient GDS knowledge and expertise (Sabre, Amadeus, WorldSpan, etc.) is a preferable

Learning & Development Program Manager Resume Examples & Samples

Managing all aspects of L&D programs, including project management, event coordination and support, and vendor management
Program managing some of our core tools and resources (online tools, Learning Resource Center), and key initiatives in the Diversity & Inclusion, manager and/or leader development arenas
Partnering across the Learning and Development, Human Resource Business Partner, and L&D Operations Teams to ensure smooth operations and administration of Facebook L&D programs
Preparing and managing key reporting metrics: QBRs, Needs Analysis, Dashboards and Impact Reports
3+ years L&D
Experience in Human Resources Program Management

Learning & Development Program Manager Resume Examples & Samples

Identify, evaluate, and manage a global network of best-in-class content development & delivery providers. Build partnerships and serve as ongoing relationship manager for all HR-sponsored programs. Lead or contribute to design & customization of classroom & virtual content
Manage all HR-led global development programs, to include: financial management / annual budget, assessing/analyzing program demand, developing annual calendar, ensuring smooth processes/logistics. Provide mentoring, coaching & direction to L&D Coordinator(s)
Serve as business owner (in partnership with HRIS) and SME on recently implemented Cornerstone Learning Management System (LMS). Lead a cross-functional governance/steering committee to continuously assess and optimize the effectiveness of the LMS
Consult with HR Business Partners and learning stakeholders to evaluate team/department (non-technical) learning needs. Research & recommend solutions
Assess, recommend, implement, and manage innovative technology platforms & tools needed to support evolving learning strategy (eg virtual classrooms, authoring tools, etc.)
Manage, support and/or act as SME on core coaching & development programs (eg onboarding curriculum, business strategy sessions, etc)
Strong interpersonal and relationship-building skills, highly collaborative
Excellent project & process management skills
Comfort working at strategic, operational, and tactical levels
Demonstrated track record of developing and deploying creative, innovative, flexible, and practical learning solutions, preferably within the high-tech industry
Knowledge of and experience with a variety of leading-edge training methodologies and tools, with a preferred emphasis on virtual training
7-10 years of experience in relevant roles
Bachelor’s degree; Master’s degree in related field preferred

Learning & Development Program Manager Senior Principal Resume Examples & Samples

Assist in identifying and prioritizing learning needs of specific employee segments and recommending training solutions for performance related problems
Coordinate with internal partners (e.g., HR team and BU technical training teams) to schedule training/educational sessions
Influence internal client relationships for optimal participation in training programs
Deliver learning initiatives and programs while meeting effectiveness guidelines and ensuring discussion-based learning
Recommend and coordinate updates to existing training material for continuous improvement of course content and program delivery techniques
Work with L&D colleagues in creating new training programs with support from subject-matter experts
Design and utilize learning activities for training participants to ensure transfer of learning
Plan and execute training related projects, such as training process improvements, cost analysis, and measurements of training effectiveness
Assess learning program participants for knowledge and behaviors learned
Create and maintain global talent development internal and customer-facing communication materials
Ensure global talent development materials have a consistent brand, look and feel
Ability to apply adult learning theory to classroom facilitation and curriculum and program updates
Ability to evaluate priorities and execute tasks accordingly in a changing environment
Ability to facilitate training sessions that guide participants toward achieving the desired learning outcomes
Ability to identify and define issues, collect data, establish facts, and draw valid conclusions
Ability to work as a liaison to internal and external clients
Knowledge of training and organizational development theory and practice
Ability to interpret an extensive variety of instructions in verbal, written, visual, or multimedia form and deal with several abstract and concrete variables
Strong understanding of instructional design, multi-media training, and knowledge around key learning systems
Experience managing global development, project management and measurement
Experience working globally and in a matrix organization
Advanced Emotional Intelligence & Interpersonal Communication Skills
Creative Problem Solving
Comfortable presenting and facilitating, in a global setting, to Executives
Experience driving a change management agenda, transformations and communications in a technology company
Ability to work in a highly dynamic environment
Commitment to results, flawless execution and continuous improvement
Comfort managing multiple priorities with strong project management capabilities
Persistent and able to drive forward broad change management campaigns
Strong team player with the ability influence and build consensus while building relationships
Entrepreneurial minded who takes initiative
Seen as others as a “Lead by Example” Individual

Learning & Development Program Manager Resume Examples & Samples

Demonstrate and model client service standards
Exercise respect, initiative, enthusiasm, and flexibility
Represent Sephora in a professional and ethical manner at all times; following Sephora policy, guidelines and values
Excellent writing skills, (writing job training curriculum, preferred)
Previous program management experience required
Knowledge of Sephora and retail preferred
Proven ability to manage projects and partner with various levels in the organization
1-2 years of instructional design or learning and development experience
Comfortable communicating across all levels of the organization
Bachelors Degree in a related discipline preferred
Be able to lift and move 50 pounds

Senior Learning & Development Program Manager Resume Examples & Samples

Is able to build networks and credibility at all levels of the organization, and have a desire to promote a learning culture
Must be able to independently solve a wide range of issues in creative and practical ways
Has experience designing and facilitating classes live and in a virtual environment; has experience with web collaboration tools including WebEx training center
Has the ability to manage projects through others as part of a cross-functional team; Proactive communications with all stakeholders is a must
Works on complex assignments under broad supervision, requiring judgment in resolving issues and making recommendations
Demonstrates leadership on the team, including guiding and mentoring others
Bachelor's Degree in Business Administration or Human Resources Management or equivalent experience
At least five plus years of experience in a Human Resources Learning and Development environment, with a multi-site, multi-national organization
Intermediate+ MS Office proficiency, especially Excel and PowerPoint is required

Learning & Development Program Manager Resume Examples & Samples

Managing all aspects of L&D global programs for Sales and Marketing, including project management, event coordination and support, and vendor management
Program managing some of our core global programs (manager onboarding, wellness (fUel), etc), and key L&D initiatives in the Sales and Marketing arenas
8+ years experience in Program/Project Management
3+ years experience in L&D

Learning Development Program Manager Resume Examples & Samples

Responsible for managing the run state phase of the program including tracking and gathering of revisions, and submission requests for change
Analyze input from Subject Matter Experts (SME’s) and user audience to create and modify program deliverables, as necessary
Maintain and manage a closed-loop feedback process that aligns to a maintenance schedule
Directs and controls all activities regarding the program to meet/control customer expectations and meet budgeted financial objectives
Collaborate between centralized learning groups and other learning functions; serves as the single point of accountability for all aspects of the program
Lead the collaboration with HR Learning and Development on using Saba Learning Management System efficiently and strategically at Tenneco
Collaboratively define and execute a communications strategy and plan utilizing Tenneco’s Change Management methodology to ensure ongoing plans to communicate about the program
Enhance and run the IT learning governance board focused on determining how learning investment dollars are spent and are needed, and uncover additional skill needs based on changing business initiatives
Build and support yearly learning budget and needs in alignment with Tenneco’s AOP financial planning process
Excellent analysis and problem solving skills as well as excellent time management skills
Ability to set a common strategy for learning initiatives
Excellent verbal and written communication skills, with the ability to convey ideas and present complex information in a clear and simple way
Superior interaction and people skills
Able to receive assignments in the form of objectives and establish goals to meet objectives
Clearly understands that the impact of decision making is critical to meeting schedules and overall success or failure of a project
Well organized and attention to details, contingencies, and dependencies
Demonstrated advanced skills in learning modalities (e-learning, virtual instructor-led, instructor-led, peer to peer) with the ability to jump in to the details and execute
Demonstrated advanced risk analysis and mitigation skills and analytical skills
Flexible and able to handle multiple tasks concurrently
Capable of engaging and managing third party vendors
3+ years of experience in the learning/training industry- ideally systems and technology related
2+ years in client facing roles supporting large-scale learning programs and learning systems
Must have outstanding presentation and writing skills with the ability to communicate at all levels of client organization
Must have strong business acumen with the ability to communicate capabilities, gather and assess client requirements, and communicate solution and value proposition to clients
Comprehensive negotiation and decision making skills
Must have an understanding of learning and development process, tools (ie. Saba LMS(or equivalent,) Articulate, video-conferencing,) issues, and interventions
Highly organized: demonstrated ability to manage a broad portfolio of activities at a detail and strategy level
Ability to track and maintain logs of action items and discussion points for a broader audience and drive advancement towards the strategy
Experience proactively developing effective working relationships and using influence in order to gain commitment and deliver on desired/agreed outcomes with a range of stakeholders
Facilitation skills including the ability to relate well with others, run successful meetings, and ability to adapt style and design ‘on the fly’ as needed
Ability to drive stakeholders to a decision using varying approaches (consensus, hierarchical etc.)
Able to describe key activities as simple processes/flow diagrams
Willing to travel on as needed basis to project and client locations, and internationally
Must have 5+ years of experience in training or education disciplines (Learning and Development) with proven ability to manage multiple projects simultaneously, including defining project scope and budget, creating project plans, executing on work details, issue resolution, and reporting status
Bachelor’s degree or equivalent and 5+ years of experience; or Master’s degree and 3+ years of experience
Expert computer skills and proficiency in MS Office (Word, Excel, PowerPoint, Project) with particular expertise in Visio are required
Must possess demonstrated ability to work under and enforce tight deadlines, ability to work independently and as part of a team, and ability to prioritize multiple tasks efficiently and effectively according to deadlines
Communications, English, or Education major a plus; additional highly relevant experience may also count toward this requirement

Learning & Development Program Manager Resume Examples & Samples

Lead the Regional L&D team to deliver HR solutions that help Cargill create a talent-based competitive advantage. Strengthen Cargill’s employment brand and creating an employer of choice reputation
Represent the needs of the talent performance domain in the delivery of talent performance solution offerings
Ensure that the organization is providing relevant, effective facilitation services to business managers within the talent performance domain and region
Leverage and enforce tools, methodologies and processes to support the effective and efficient delivery of talent performance solutions
Work in close partnership with the Talent and Performance COE (Center Of Excellence) to identify and deliver appropriate solutions, leveraging existing global solutions and service providers where appropriate
Develop and maintain key internal/external relationships
Ensure the desired business results are prioritized and the development of organization capability needs are addressed and operationalized
Provide thought leadership in recommending and developing talent performance solutions that build on business and functional strategic drivers
Responsible for achieving performance metrics in alignment with Global HR Solutions and Talent and Performance COE (Center Of Excellence) strategic performance objectives
Lead HR L&D resources in EMEA to provide relevant, effective facilitation services to Cargill’s businesses and functions
Develop and sustain valuable HR solution facilitation and coaching skills, and overall effectiveness of teams
Provide strategic thought leadership to accelerate the development of key talent, increase employee engagement and drive high performance
Manage the implementation of Talent and Performance COE (Center Of Excellence) solutions in EMEA to achieve desired business results and provide an excellent client experience
Provide geography feedback into services priorities to ensure regional and global adoption
Promote the use and implementation of tools/technologies within the domain to gain efficiency in delivering HR solutions
Champion a strong continuous improvement culture to ensure deployment of scalable, simplified and standardized processes
Establish a culture of accountability and measurement
Provide strategic thought leadership in driving organizational culture and inclusion and diversity
Ensure delivery is compliant regionally with laws, regulations, and corporate policies
Ensure application of standard policies, coordinated globally
Define and monitor key performance metrics that drive high performance and identify opportunities for continuous improvement
Ability to travel as required, up to 70%, mostly within region as well as some internationally
Accountable for the 20% customization to meet regional and/or business needs utilizing the instructional design lead
10+ years of relevant business and/or human resources experience
8+ years of experience leading teams and with prior talent performance domain area experience
Experience anticipating issues, problem solving and implementing solutions, including referring critical issues to the appropriate level of management, and improving efficiency, quality, cost and productivity
Demonstrated ability to build strong client relationships and influence key stakeholders
Prioritizing and continuous improvement skills
Expert in talent performance domain methodologies tools and processes
Experience in learning, designing and implementing new and / or improved processes (both people and businesses.)
Strong drive for results with results/outcome focus
Exceptional facilitation skills
Strong analytical and assessment skills
Strong leadership, stakeholder management and communication skills - ability to thrive as part of a regional and global team
Demonstrated understanding of evolving HR landscape and demonstrated capability of leading organizational change efforts
Competence in connecting people to each other and the business strategy, leveraging technology and processes where appropriate
Utilizes internal and external facilitators to deliver training

Learning & Development Program Manager Resume Examples & Samples

Customer Experience
Sales Conversion
Operational Efficiency (AHT, AEN Reduction, Breakage, Coupon Utilization, etc.)
Intermediate to proficient GDS knowledge and expertise (Sabre, Amadeus, WorldSpan, etc.) is a must

Learning & Development Program Manager Resume Examples & Samples

5+ years’ experience working in a learning and development environment creating and implementing learning and organization development solutions
Strong project management skills with the ability to manage multiple projects and priorities often in short timeframes
Ability to partner with and deliver solutions to all levels of the organization
Excellent oral and written communication skills particularly in writing original content and editing legacy materials
Instructional design experience and strong skills working in Microsoft office products especially Word, PPT. Experience with Articulate/Captivate preferred
Flexible and willingness to adapt to a changing environment
Willingness to travel occasionally (10%-15%)

Learning & Development Program Manager Resume Examples & Samples

Perform quarterly evaluations of partner training teams
Conduct Trainer endorsements for Expedia partner centers
Perform regional support of all training needs

Learning & Development Program Manager Resume Examples & Samples

Incorporate advanced instructional design principles in the development and delivery of learning program solutions
Utilize blended learning approach in program development, i.e., multiple delivery and distribution channels including e-learning, web-based, instructor-led, and virtual classroom
Create learning programs with business context to drive knowledge and skills application and retention
Use multi-media tools to create production ready content for videos or web-based learning
Oversee and monitor the global utilization of LMS, learning plan management and monthly training analytics reporting
Measure and report on training effectiveness; address user/participant feedback and maintain content relevance

Learning & Development Program Manager Resume Examples & Samples

Ultimately, the job of the CM is to lead the development of content/program initiatives in all forms. This includes
Design and develop leadership development content using ADDIE (or similar) methodology
Ensure all content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, mobile, video, print and in-person
Manage and execute the annual compliance training program, including: managing content updates, creating and executing a communication plan, using metrics and feedback to drive a continuous improvement, and owning the engagement strategy to drive high completion
Work with manager to map out a content strategy that supports and extends departmental initiatives, both short and long-term, and using evaluation data to drive continuous improvement
Evaluate content by: using best practices, conducting ongoing usability tests to gauge content effectiveness, reviewing data, and making recommendations based on those results. Working with owners of particular content to revise and measure particular content and goals
Develop standards, systems and best practices (both human and technological) for content creation, distribution, maintenance, content retrieval and content repurposing, including the real- time implementation of content strategies
Facilitates some of the advanced Leadership Development classes, as needed
Establish work flow for requesting, creating, editing, publishing, and retiring content. Work with team to implement appropriate content management system (CMS) or other systems as applicable
Conduct periodic content audits
Supervising the maintenance of content inventories and matrices
Ensure consistent global experience and implement appropriate localization/translation strategies

Talent Management & Learning & Development Program Manager Resume Examples & Samples

A minimum of 5 years progressive experience in a program management or project management role, where the primary responsibilities included design and execution of programs with quality standards and budget responsibilities
A keen understanding of HR operations and talent management and learning and development initiatives is needed
Proficient in Microsoft Office applications and HTML
Must have the ability to travel up to 25%
Experience developing and supporting talent management and career management programs (i.e., individual development plans, mentoring initiatives, career paths, leadership competency, and talent and succession planning programs)
Able to meet with management on learning and development needs/solutions
Able to operate independently and utilize strong decision making skills
Strong communication, presentation/facilitation and relationship building skills
Previous budget accountability
Possess a professional presence and cultural awareness
Proficient in company systems succession planning and learning management systems
Experience leading others formally and informally

Talent Management & Learning & Development Program Manager Resume Examples & Samples

Support design and implementation of succession planning and key talent review meetings and processes across the company; identify or create tools and processes for assessing and developing talent
Consult with HR Business Partners to execute talent succession and development planning
Support broad integration of talent management and HR processes (e.g., integration of Culture Factors in the talent assessment process; IDP process into the People to Watch and Successor development plans, etc.)
Help ensure Individual Development Plans are in place for all key talent and succession candidates to enhance their ability to achieve goals and capability to assume increased levels of responsibility
Liaison with HR Analytics team to execute reporting and measurement strategy

Learning & Development Program Manager Resume Examples & Samples

Consult and assess skills and knowledge in functional area encouraging using technology enabled learning as part of our overall learning system
Identify gaps in human performance and its causes; identify improvement solutions ensuring training is scheduled and effectively implemented
Evaluate and report impact of implemented & conducted training’s on learning, job and organizational performance
Partner with business- and HR leaders of major functional departments in EMEA and identify training needs
Facilitate train the trainer concepts and other training duties. You must be comfortable presenting in front of an audience
Encourage liaisons with training leader for functional department to develop and implement standardized global curriculum
Work with third party suppliers
Degree in L&D, Org Design, Social science or comparable education
Ideally Six to ten years’ experience in HR or Change Management
Strong facilitation and learning technology skills (Adobe connect, SharePoint, Webex, LMS, eLearning)
Ability to conduct a variety of training programs including change programs
Developed and conducted training and performance improvement programs in any or all of the following areas
Instructor Training (Train the trainer)
Leadership development
Ability to cooperate with people of different levels inside/ outside the company and to interact with team to reach team goals and business objectives
Ability to express information in a manner appropriate to different levels of people & to lead negotiations

Learning & Development Program Manager Resume Examples & Samples

Excellent project management skills (planning, listening, following up, problem solving, influencing others)
Willing to give and receive feedback in a kind and empathetic manner
Strong ability to efficiently manage your time to many competing, yet equally compelling priorities
Willing to take initiative, be a self-starter and thrive in taking a hands-on approach to challenging and sometimes ambiguous work
Flexibility - comfortable working in a fast-paced, changing environment demonstrated through working on multiple projects at the same time within tight timelines
2-4 years of program/project management experience
Creative and able to develop from a blank canvas
Willingness and ability to understand Pivotals mission and tie it to training materials
Background in creating training materials, course content, and e-learning material preferred
Prior experience creating IT or Software training material a big plus. Experience with ADDIE or adult learning theory a plus. Prior experience with Camtasia, SharePoint, or SnagIt is preferred

Learning & Development Program Manager Resume Examples & Samples

Build innovative learning solutions to meet diverse learning needs, for example Micro-learning and Blended Learning,
Manage learning related program by working with internal learning team and external learning resources
Facilitate managerial and leadership in-classroom trainings
Design, Plan, organize and coordinate learning events
Coordinate with global learning team and localization the learning solution in China
Excellent project management skills with a proven ability to design learning solutions and drive projects to successful implementations
Master of communication. Relentlessly strive to ensure that the right information is delivered to the right audience about programs and projects. This communication clearly articulates scope, timelines, owners, risks, mitigation and successes
Sound judgment and flexibility in balancing competing priorities, tight deadlines, and keeping people and projects moving on schedule
Excellent presentation and facilitation skill
Fluent on both oral and written English
Be a strong self-starter and creator
Dexterity to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently in a fast paced and rapidly changing environment
Desire and aptitude for learning new concepts quickly