Learning & Development Specialist Resume Samples

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T Altenwerth

Taryn

Altenwerth

23431 Haley Plains

Boston

+1 (555) 942 9133

23431 Haley Plains

Boston

Phone

p +1 (555) 942 9133

Experience Experience

Houston, TX

Learning & Development Specialist

Houston, TX

Ondricka LLC

Houston, TX

Learning & Development Specialist

Supports the Sr. Manager of Talent Development on the company performance management program, employee engagement program and HiPos development
Assist with the development and implementation of customised training of the leadership and management development programs
Support performance management processes by teaching the organization about our performance management philosophy
Proactively provide feedback to employees and managers in relation to individual and group learning events to encourage performance improvement
Develop interim Learning Management System (LMS) workaround until full system procured in future years
A core area of focus will be development of the Customer Service training programs to improve departmental performance and efficiency
Annually reviewing vendor quality and accessing and sourcing new providers through an extended Learning and Development professional network

Los Angeles, CA

Retail Learning & Development Specialist Online

Los Angeles, CA

Wyman, Rippin and Volkman

Los Angeles, CA

Retail Learning & Development Specialist Online

Manage the onboarding and role training creation, roadmap and development calendar
Manage internal and external curriculum partners to a high standard of quality
You enjoy helping and developing other
Monitor employee and manager feedback results and build or continuously update training material to support our business goals
Develop readiness materials that prepare employees for product launches, promotional activity and updates
Own the online training sections of our Learning Management System (LMS)
You love our products and believe in our brand You lead by example and take pride in your work

present

Chicago, IL

Senior Learning & Development Specialist

Chicago, IL

Harber-Donnelly

present

Chicago, IL

Senior Learning & Development Specialist

present

Develop both web-based and classroom (virtual and in-person) training as well as job aids, reference guides, and other performance improvement tools
Works with functional leaders and L&D team to create training plans, develop training modules, coordinate and administer training for team members
Manages multiple stakeholders to establish clear objectives outlining behavioral and/or performance expectations,
Manage the product training roadmap and development calendar
Collect feedback from employees and make necessary curriculum updates and improvements
Identifies and drives continuous improvement through metric analysis and improvement
Provides leadership to execute the organization’s people strategy; implements learning projects and activities

Education Education

Bachelor’s Degree in Business

Adelphi University

Bachelor’s Degree in Business

Skills Skills

Proficient organizational skills to manage multiple projects at once, and work at a fast pace for an extended period of time, while being extremely adaptable and flexible
Working knowledge of eLearning and web authoring software: Captivate, Articulate, Flash, Camtasia, etc
Understanding of SCORM and proven ability to generate SCORM compliant content
Advanced verbal communication, initiative, and solid judgment abilities/skills
Proactive way of working with ability to work independently
Knowledge of training theories and principles, including applied behavioral science, adult learning theory, and/or established industry models of evaluation
Strong work ethic, sense of integrity and commitment, and desire to succeed
Experience and ability to train/facilitate
Working knowledge of Microsoft Office Suite, specifically Project, Outlook, and PPT
Excellent collaboration and cross-cultural skills

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Learning &development Specialist Resume Examples & Samples

Collaborate closely with Management to assess head office and department specific L&D needs
Provide change management and knowledge transfer support as needed (impact / gap analysis, identify resistance areas, develop and execute change management and L&D strategy)
Develop integration plans for new hires and oversee all new employee on-boarding training
Analyze employee satisfaction survey results and facilitate action planning sessions with Managers and employees, ensure follow-up
Maintain and continuously improve the Groupe Dynamite Leadership Essentials training program offered to both head office and Sales Managers
Develop and implement a Phase 2 to the Groupe Dynamite Leadership Essentials training program
Contribute to the development of the head office L&D intranet knowledge center, including designing and building E-learning courses
Design, develop and facilitate training or team mobilization activities
Ensure training compliance with government competency law
Recommend optimal communication strategies to maximize comprehension and learning
Contribute to L&D metrics development and reporting, including evaluation of the impact of L&D initiatives
Stay abreast of L&D trends and best practices through benchmarking, research and networking
Bachelors degree in Human Resources, Organizational Development or a related discipline
5-7 years of relevant experience in L&D and Organizational Development, retail industry experience an asset
Member of a Human Resources Professional Association or an association in a related discipline
Proven ability to deliver on initiatives
Excellent interpersonal, communication and facilitation skills (written and spoken, English and French)
Ability to multitask and manage multiple priorities in a fast-paced environment
Strong problem solving and planning abilities
Excellent knowledge of MS Office, including Word, Excel and PowerPoint

Learning & Development Specialist Resume Examples & Samples

Work closely with US partners in localizing global training programs with a good understanding of cultural differences
Collaborate and consult with team members, clients and subject matter experts in the analysis, design, development, implementation, and evaluation process
Schedule and implement training classes. Coordinate training venue, prepare training materials, reschedule and reconcile attendance for classes
Facilitate classes including regulatory training, Disney culture training, soft skills and elementary leadership programs
Translate training materials and training notification in bi-lingual proficiency
Amend and revise training program as necessary, in order to adapt to changes occurring in the work environment
Partner with business areas to provide learning solutions in solving the problems and improving operational efficiency
Explore new learning solution and meet the needs of learners at Shanghai Disney Resort. This includes, but is not limited to Instructor-led, eLearning, blended learning offerings, self-directed, mobile learning, and other emerging technologies
Demonstrated skills to facilitate classes in an engaging, energetic and culturally sensitive manner
Demonstrated strong partnering and feedback skills
Demonstrated strong written and verbal presentation and communication skills
Proven time management skills, follow through, and ability to deliver on multiple tasks
Demonstrated ability to be a self-starter with strong attention to details
Demonstrated ability to adapt to change
Demonstrated ability to share creative and new ideas
4-5 years of working experience in Learning and Development

Learning & Development Specialist Resume Examples & Samples

Managing relationship with external training providers
Coordinating training sessions and other learning event in cooperation with external vendors
Providing advice and support to line managers and employees in terms of development opportunities and company policies and rules
Organizing, administrating and optimizing the tracking and reporting of our education and development activities
Supporting in conducting training sessions and other learning events

Learning & Development Specialist Resume Examples & Samples

Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
Partner with our business units to customize and deliver program content and systems based on needs assessments
Execute on comprehensive project plans
Develop, implement, and maintain training tools and materials
Training content design and development, including: e-learning, ILT, tools, job aides and knowledge base articles (resources), which deliver blended learning and support application of learning, approximately 20-30% of the time
2+ years of experience in a training related role with instructional design and delivery experience
Prior experience with writing, editing, presenting, facilitating, planning, organizing all aspects of training and project management initiatives
Financial Services and/or call center experience a plus
Experience in technical support call-center a plus
Experience working on a minimum of 2 service center queues or in 2 operational areas highly preferred
E-Learning design experience and use of Captivate, Articulate, Brainshark, and Adobe Creative Suite a plus
Microsoft Office required, other software a plus (Siebel, Beta, etc.)
Exceptional communication skills, energy and drive for results
Exceptional oral communication and written presentation skills

Senior Learning & Development Specialist Resume Examples & Samples

Support L&D Manager in acting as the liaison point between business and learning development, to ensure alignment of learning programs to the Business Banking working context
Supporting project initiatives to manage and deliver change messages
Facilitate ad hoc business programs, including Induction and soft skills training and support business SME's in delivering systems, process and procedural training
Interpretation of development needs and contribute to the design of curricula and programmes in line with business strategies
Advisement on the design of training effectiveness and suggestion of revisions to the existing learning materials and course content
Stakeholder management including leaders, internal subject matter experts, vendors and suppliers
Reporting on learning activity and learning impact for senior stakeholders
Support the implementation of appropriate evaluation processes to measure effectiveness of development solutions
A relevant degree or diploma in adult education or similar discipline
Certificate IV in Workplace Training & Assessment or equivalent
Previous experience within a Business Banking environment
Demonstrated experience influencing and building strong relationships with stakeholders across all levels of the business

Learning & Development Specialist Resume Examples & Samples

Minimum 5 years of experience in a large corporate environment ideally supporting Training, Development and Organizational design initiatives within the Insurance Brokerage, Carrier or other Financial Services related industries
Working knowledge of insurance and reinsurance programs, operations and nomenclature, an advantage
Strong written and verbal communication skills including presentation skills all must haves
Demonstrated analytical, problem solving, organizational and follow up skills essential
Ability to work independently in a fast paced, dynamic environment with competing priorities without sacrificing attention to detail
Strong customer/client service orientation
Ability to interface with all levels of employees in the organization and comfort and confidence in managing one one one coaching sessions required
Proficiency in MS Office- Outlook, Word, Excel, PPT. Experience with LMS or other data management systems such as Access including system use and data management as well as familiarity with e-learning platforms ideal

Learning & Development Specialist Resume Examples & Samples

Bachelor’s degree in Education, Instructional Design or closely related field
Minimum 5-7 years’ experience in the field(s) of Instructional Design, Corporate Training, and/or Talent Management
Proficient organizational skills to manage multiple projects at once, and work at a fast pace for an extended period of time, while being extremely adaptable and flexible
Working knowledge of eLearning and web authoring software: Captivate, Articulate, Flash, Camtasia, etc
Understanding of SCORM and proven ability to generate SCORM compliant content
Advanced verbal communication, initiative, and solid judgment abilities/skills
Creativity, communication, and problem-solving skills
Knowledge of training theories and principles, including applied behavioral science, adult learning theory, and/or established industry models of evaluation
.Adapt quickly and easily to changing requirements and needs from internal and external stakeholders
Strong work ethic, sense of integrity and commitment, and desire to succeed
Works independently as well as collaboratively
Working knowledge of Microsoft Office Suite, specifically Project, Outlook, and PPT

Learning & Development Specialist Resume Examples & Samples

Deliver non-technical training/presentations as needed
Works with Learning & Development Manager to identify business needs for DSG
Assist in the design, development and revision of instructor led training materials
Delivery support (including, but not limited to: job aids, instructor led training, learning activities, e-learning content, tools, reference guides, participant guides, facilitator guides, evaluations, etc.)
Create and maintain training materials, guides, schedules, checklists, etc., and manage new hire training supplies inventory and requests
Establish relationships with Store HR Coordinators to ensure proper onboarding practices consistency (including, but not limited to: training leader program, schedules, checklists, etc.)
Creates and maintains store training documents: rally learning activities, on-the-job training activities, learner

Senior Learning & Development Specialist Resume Examples & Samples

Facilitate/present a variety of programs, including peer-to-peer learning
Partner with the business unit to customize and deliver program content and systems based on needs assessments
Consult on and assist with moving teams and individuals through the change curve
Training content design and development, including: e-learning, ILT, tools, job aides and knowledge base articles (resources), which deliver blended learning and support application of learning, approximately 30%
Platform (ILT/Virtual) delivery, approximately 50%
Consulting with subject matter experts and business partners 20%
The ideal candidate will have at least 5-7 years of experience in a training related role with instructional design and delivery experience; writing, editing, presenting, facilitating, planning, organizing, directing, and managing all aspects of training regarding project management initiatives
At least 2+ years of experience in change management
Prior experience in project management, certifications a plus
Excellent PC skills with demonstrated knowledge of Microsoft Office including Word, Excel and PowerPoint
Use of Captivate, Articulate, Brainshark, and Adobe Creative Suite a plus
Financial Services experience a plus
Must be able to adapt to several roles: training, consulting, facilitating, and collaborating up, down, and across the organization; able to handle multiple projects and meet assigned deadlines

Learning & Development Specialist Resume Examples & Samples

Familiar with, and leverages, best practices in learning & development
Demonstrated skills in project management, analysis, and presentations
Ability to implement strategic plans and goals
Ability to work in an ambiguous, fast paced environment
Strong collaboration/partnering skills
Clear understanding of the Polycom businesses
Creative thinker able to provide innovative solutions
B.S./B.A. degree in Business, Human Resources, or related field or equivalent experience required
At least 4 years of experience in related field desired
Familiar with Learning Management Systems (preferably Saba)

Learning & Development Specialist Resume Examples & Samples

Working with key stakeholders across the business to identify training needs
Design and delivery of learning solutions including: management development, product training, technical & specialist training
Liaise and manage 3rd party vendors
Provide ongoing coaching, training and development of managers across the business
Report to management and governing bodies on planning and process
Manage the training and development budgets and to ensure effective training is provided
Proven track record of working with and managing senior stakeholders
Strong levels of experience in L&D including design and delivery of compliance framework
Excellent written and verbal communication and presentations skills
Good knowledge of compliance, anti-financial crime, corporate governance and/or regulatory affairs
Strong influencing and interpersonal skills
Higher education qualification(s)

Learning & Development Specialist Resume Examples & Samples

Consult with HR and business leaders to identify and aggregate learning and development priorities linked to Lucasfilm business goals and employee career and professional development needs
Collaborate with Enterprise learning partners to source and deliver relevant topics, tools and resources to support learning priorities
Deliver key Lucasfilm training programs with the ability to tailor the curriculum to the audience by utilizing both proven Lucasfilm training curriculum and leveraging Disney’s existing and emerging learning programs, as well as deliver content through means other than classroom training
Administer the Lucasfilm New Hire orientation program, compliance and production training programs, and coordinate learning opportunities as relevant
Coordinate the implementation of Studio- and / or Enterprise-wide learning initiatives on the Lucasfilm campus, eg, implementation of the new TWDC Learning Platform
Strive for continuous improvement in our learning and development efforts by by partnering with Disney on best practices and exploring new and different methods that will stimulate development & learning
Support key projects within the Lucasfilm’s overall approach to talent management, including facilitating the annual talent planning and performance review processes and key diversity and inclusion
Collaborate with Workforce Analytics partners to link tracking and reporting of key metrics to business and HR strategies, including measuring the impact of learning programs and key HR initiatives

Learning & Development Specialist Resume Examples & Samples

Identify and create training needs and provide appropriate solutions
Offer advice to the Learning and Development team and other senior stakeholders
Maximise the use of resources and knowledge
Report data back to develop business cases
Lead the team and provide leadership expertise
Up to date knowledge of the external HR environment
Strong Influencing skills
Be able to manage senior stakeholders
Previous project management experience
Background in Financial Services

Learning & Development Specialist Resume Examples & Samples

Managing and coordinating learning and development activities
Coordinating training sessions and other learning events
Providing guidance and support to line managers and employees in terms of development opportunities and company policies & rules
Organizing, administering and optimizing the tracking and reporting of our education and development activities
Providing support in conducting training sessions and other learning events

Learning & Development Specialist Resume Examples & Samples

Learning Development Planning and Initiation
Customer Service orientation. Helps clients solve business problems Builds strong relationships with CCU/TM leads, , external vendors, PAC, legal team, financial team, Global procurement, etc. Gathers appropriate information through skilful questioning and listening. Helps employees and contacts identify the right solutions to learning and development related problems. Contracts specific deliverables and delivers on commitments. Manages client expectations
Project Management, including Planning and Organizing. Develops plans and manages appropriate resources toensure the completion of projects and programs are on time and within budget. Applies basic project managementtechniques and technology to keep projects on time. Keeps team members informed about progress and changes
Reviews and evaluates success via reporting and metrics
Attention to accuracy and detail

Learning & Development Specialist Resume Examples & Samples

Associate’s degree or Apprenticeship
4-6+ years of experience
ADDIE Model - Instructional Design background
Facilitation Experience
Instructional Design of both web-based and instructor-led training
Program development
Participant-centered learning

Learning & Development Specialist Resume Examples & Samples

Provides recommendations and develops curriculum for instructor-led, on-line and blended solutions to support the learning and development strategy and business needs
Works as part of cross functional teams to select, design and develop blended learning programs
Develops communications and change management materials to support the successful implementation of key business initiatives
Works with the Regional HR teams to support learning and organizational development needs in areas such as performance management, competency improvement and leadership development
Evaluates program results and reports on metrics to assess the overall effectiveness of learning initiatives
Collaborates with a variety of internal and external stakeholders (e.g. managers, VPs, HR team members and a variety of 3rd party training groups) to identifying training needs and implement solutions within the organization
Manages training projects and associated resources
Assists with maintaining materials and information on our E-Learning platform
Assists with ad hoc organizational development programs as needed
Communicating Effectively - The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face)
Creating the New and Different - The ability to approach problems with curiosity and open-mindedness, this includes developing personal creativity, approaching the problem differently, and asking for others' opinions
Demonstrating Personal Flexibility - The ability to adapt to demanding characteristics of different situations and to act in ways that are situational appropriate
Getting Organized - The ability to be organized and resourceful, this includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail
Managing Diverse Relationships - The ability to relate to a wide variety of people of diverse backgrounds, opinions, and experiences, this includes being open to differences, quickly finding common ground, and being respectful of others
Analytical Skills - The ability to collect information, and identify fundamental patterns/trends in simple to moderately complex data, this includes the ability to gather, integrate, and interpret information from several source
Customer Focus - The ability to provide customer service to external and internal clients. This includes seeking to meet customer needs and demands quickly and effectively, remaining calm and professional when dealing with difficult internal/external customers, and preserving customer relationships
Bachelor's Degree required
Requires 2 years of HR, Learning and Development or Change Management experience required
Very high level of organizational and time management skill
Ability to understand Business needs and processes
Excellent problem analysis and resolution skills

Learning & Development Specialist Resume Examples & Samples

Provide Curriculum development support by division or job function
Develop related competencies in support of talent management efforts
Develop and implement performance management program including the annual review process
Support Oracle HR system testing and implementation around performance management
Perform needs analysis and deploy learning programs across PEI locations
Facilitation of workshops and programs where applicable
Develop and Deploy survey and course feedback
Support internship program training needs
Design courses / curriculum for corporate functions
Customize vendor courses as needed
3-4 years of experience in talent management (learning and development experience required)
Ability to travel up to 15 - 20%
Experience with Talent Management Systems, HCM Oracle preferred
Experienced in facilitating workshops
Strong program management skills and independent thinker
Experienced working in virtual and matrix teams
Industry experience a plus
Strong communications skills, both written and verbal

Learning & Development Specialist Resume Examples & Samples

Develop sound and respectful relationships with key stakeholders and teams
Work with regional and global leaders at all levels
Experience in facilitation skills
Excellent networking skills and relationship building skills
Proven experience managing global projects or programs
Good & adaptive communication skills
Ability to develop strategy and ensure timely implementation
Leverage applicable best practices and cutting edge research in instructional design
Vendor Management experience
Project management proficiency – able to develop workplans & timelines
Sound understanding of instructional design and adult learning principles

Learning & Development Specialist Resume Examples & Samples

Partner with the HQ Learning Team & Field Learning Specialists to understand and execute learning priorities for the regional center
Teach team members the proper selling and product skills for each of our first party products
Responsible for building out learning plans based on individuals’ learning experience
Coach team members on sales skills and habits by observing behaviors and by analyzing sales results
Consult with management team to help influence development plans that help team members to achieve their performance goals
Observe customer interactions to provide sales and product coaching
Desire for learning so that you can continue to develop yourself and support the development of others
Engage CorpHQ SMEs to deliver readiness updates on new product/solutions offerings, offers, licensing updates
Track team progress against ongoing learning and readiness plans
Lead new Pitch Perfect execution and certification cross-team
Sales lead and key interface with Marketing & Product SMEs on on-going campaign readiness communications and monthly training
Deployment of new learning materials and support team readiness prior to launches
Validate the product and service knowledge, skills, and capabilities of each team member
Connect with each team member to understand their readiness and learning needs
Oversee the onboarding learning experience and peer support for new-hire and promoted team members
Act as the go-to for product and service learning support for all team members
Review and report learning metrics that drive performance results

Learning & Development Specialist Resume Examples & Samples

Building and maintaining good relationships with stakeholders
Managing relationships with internal and external training providers
Reporting the education and development activities
Facilitating training and other learning events

Learning & Development Specialist Resume Examples & Samples

Design, develop and facilitate both classroom and online trainings that meet the specific needs of the organization on a wide variety of topics
Assists with revising and delivering employee orientation and training programs using in-house resources
Administering surveys, gathering training data, analyzing results and understanding key learnings through data
On-going curriculum management with flexibility
Understands organizational goals and objectives and is able to strategically link them to appropriate learning opportunities to promote greater organizational effectiveness
Identifies meaningful ways to measure the effectiveness of various training solutions provided to the organization
Assist in assessing performance problems through various information gathering methodologies such as focus groups, surveys, and employee interviews in order to provide an appropriate recommendation
Marketing training programs throughout the organization to enhance employee awareness and participation
Build strong relationships with internal partners
Research on the most recent developments within the training industry
Develop new ideas on how to maximize the impact of Learning and Development at Hearst
Must have a Bachelor’s degree in a related field
Working knowledge of Learning and Development functions
Experience planning, assessing, and creating new processes
Data analysis and reporting capability
Experience creating presentations designed for audience engagement
Ability to clearly communicate with employees at all levels of the organization
Excellent with MS Office tools and Keynote, and preferably training specific authoring tools as well, such as Adobe Captivate, Storyline, Brainshark etc

Learning & Development Specialist Resume Examples & Samples

Lead and support the development of online courses, by providing instructional development expertise
Deliver consulting services for the SMSG Readiness group in their development of online courses
Innovate the design of online courses, by developing new online scenarios and online activities that could add pedagogical value to online students
Evaluate opportunities to develop courses for both Microsoft employees and Partners
Manage course development budget and resources

Learning & Development Specialist Resume Examples & Samples

B.S. degree in business, organizational development/training, finance HR, or equivalent (preferred)
Three years experience in human resources, training, business, or related field
Previous experience analyzing business needs, designing, developing and evaluating training (preferred)
B. A. in Instructional design or related experience in the field of Professional/Technical Writing, Performance Consulting, Training Development, etc
5 to 7 years in positions where instructional design, analysis, consulting skills were used frequently (preferred)
Project Management experience (preferred)

Learning & Development Specialist Resume Examples & Samples

Determine training needs and help define the GD training strategy
Design and write e-Learning training content
Validate training content with stakeholders to ensure training relevancy
Collaborate with field subject matter experts
Ensure training content is up to date
Produce video and audio content, including post-production material
Explore and propose new learning and development tools and strategies
May be required to manage training attendance data in LMS and prepare reports as needed
College degree (DEC, technical diploma, community college diploma)
3-4 years working in stores; understanding of our brands
Experience in learning and development an asset
Working knowledge of MS Office, including Word, Excel and PowerPoint
Excellent knowledge of Mac OSX is a must
Working knowledge of Adobe Creative Cloud, specifically Premiere Pro, Photoshop and Audition
Basic knowledge of Adobe Captivate 8 is an asset
Basic knowledge of LMS is an asset
Strong English & French, written and spoken
Expert knowledge of store operations is a must

Learning & Development Specialist Resume Examples & Samples

Manage learning & development initiatives and projects (e.g. onboarding, mentoring)
Communicate and socialize the available learning & development offering
Provide ongoing support for the Polycom career path tool
Support ad hoc learning & development requests and consult on needs on a priority basis
Manage learning & development vendor relationships
Maintain Polycom's Learning Management System (Saba)
Closely collaborate and interface with other areas of the global HR team
At least 3-4 years of experience in related field desired

Learning & Development Specialist Resume Examples & Samples

Deliver new hire, project/program, soft skills and/or support modules
Administer program assessment tools (i.e. exams, quizzes, performance demonstrations, etc.)
Identify/integrate soft skills and/or support training based on business needs/objectives
Assess student performance based on learning objectives
Utilize appropriate evaluation methods to measure performance and competency
Integrate interactive exercises into training
Read audience cues and tailor presentation to needs
Drive representative certification process
Maintain records for all training/education activities
Monitor calls to improve effectiveness of training programs
Provide effective/constructive coaching and feedback to team members
Provide floor support post training
Administer remediation/learning development plans to team members
Confront/resolve student issues
Attends implementation, STO or other meetings and acts as a representative of the training department
Provide development of staff members by sharing knowledge, skills and expertise
Positively promote department and company image
Serve as a role model for excellence in customer service and team work
At least 2 years’ experience in a training/education or related position preferred
At least 2 years’ healthcare or pharmaceutical experience preferred
Previous experience in a call center environment preferred
Working knowledge in adult learning principles/education process preferred
Excellent verbal and written communication and listening skills
Excellent computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, Outlook and PowerPoint
Demonstrated group facilitation and stand -up presentation skills required
Ability to perform in high pressure and fast-paced environment and handle multiple tasks simultaneously
Ability to manage own work load and priorities
Proficient in operating presentation/media equipment

Learning & Development Specialist Resume Examples & Samples

Collaborate closely with Management to assess L&D needs
Develop on-boarding plans for new hires and oversee all new employee knowledge transfer
Maintain and continuously improve the Groupe Dynamite Leadership Essentials program offered to both Head Office & Sales Managers, including the development of the second phase of the program
Support and facilitate action planning following annual Employee Satisfaction Survey
Contribute to the development of the Head Office L&D intranet knowledge center, including designing and building E-learning courses
Support the creation of individual development plans as needed
Design, develop and facilitate training or team mobilization activities, as needed
Participate in the ongoing design, implementation and review of L&D strategies and processes, based on business needs
3-5 years of relevant experience in L&D and Organizational Development, retail industry experience an asset
Strong understanding of HR best practices
Experience with the application of adult learning and development theories, instructional design, accelerated learning techniques and other training methodologies used in the development and design of training curriculum and programs
E-learning design and development (Captivate) experience an asset

Learning & Development Specialist Resume Examples & Samples

Develop and implement training for Under Armour including print materials and instructor-led training
Design and develop training materials that are aligned with adult learning principles
Work with instructors and vendors on contracting, logistics, and payment
Review and update learning and development materials as needed
Manage and serve as the administrator for Under Armour’s Learning Management System
Respond to teammate questions and requests about learning and development activities
Manage the Armour U calendar and inbox
Oversee Armour U training rooms
Prepare and distribute materials such as participant workbooks, course pre-work, evaluations and other handouts
Assist in facilitation of activities
Analyze evaluation data to determine effectiveness of learning and development programs
A passion for talent development, and as first point-of-contact, serve as a UA Brand Ambassador
A successful track record of building and maintaining relationships at all levels
Strong functional expertise that includes learning and development best practices
Experience working with current best practices and industry trends in functional area
Must be a team player with superior communication (both oral and written), interpersonal and consultative skills
Strong analytical skills, including use of data, problem solving, and technology
Ability to work both independently and cooperatively with a diverse group of people
Ability to handle sensitive/confidential information appropriately
Strong facilitation and presentation skills
Ability to multi-task and prioritize, managing several projects simultaneously
Knowledge of learning management systems
Previous experience in retail and distribution preferred
None
A Bachelor’s degree in HR, Business or related field
1-3 years of experience in learning and development or related fields

Learning & Development Specialist Resume Examples & Samples

Designs and develops training and learning programs for corporate and store associates
Analyzes, designs, and develops innovative and impactful learning solutions using instructional systems design principles and adult learning theory
Collaborates with key project stakeholders and SME’s to analyze learning needs; recommends and designs learning solutions as appropriate and supports implementation
Designs and develops interactive instructional e-learning material including learning objectives, simulation scenarios, story boards, detailed facilitator scripts and guides, and assessments
Monitors and responds to learner feedback and measures the effectiveness of training by reviewing learner feedback and data; addresses gaps as needed
Maintains and grows knowledge of training/L&D fields, including new methodologies for behavior and knowledge transfer
Facilitates instructor led sessions
3-5 years of related work experience in learning and development
Bachelor’s Degree in Human Resources, Education, Organizational Development or related field required. Instructional Design, Instructional Technology / Education related fields of study are preferred
Previous retail experience in corporate and/or stores organization is preferred
Knowledge of adult learning methodology
Knowledge of traditional and non-traditional instructional design methods
Experience in e-learning and multimedia platforms to deliver learning
Excellent oral and written communication skills, including group facilitation and presentation skills
Strong interpersonal and relationship building skills
Strong organizational and time management skills with the ability to multi-task
Creative, forward thinker

Learning & Development Specialist Resume Examples & Samples

Implement strategies that increase employee engagement and retention
Identify and execute action items to improve the performance management process to include higher quality performance reviews and understanding of tools to facilitate a high-performing work environment
Benchmark, identify, and deploy talent development programs and curriculum
Manage the coordination of centralized L&D activities, recording, and reporting
Conduct training needs and skill gap analysis
Support talent development initiatives across United Technologies
Support the broader Talent function including recruiting when needed
Other key HR projects as necessary

Learning & Development Specialist Resume Examples & Samples

Conduct cyclic analyses of learning & development needs for your clients
Design and deliver various training solutions – formal and informal – basis needs analysis and evolving business requirements
Conceptualize and deploy upstream learning solutions
Establish and track success metrics for your efforts
Report progress against goals on a regular basis

Learning & Development Specialist Resume Examples & Samples

Makes recommendations to continuously improve internal processes, standards, and training solutions
Monitors and observes employees performing their jobs to effectively design and develop training
In some LOBs, delivers training involving technology and/or change event projects
Meeting facilitation skills
Strong collaborative, consultative skills
Able to synthesize and distill large amounts of information into key messages
Understanding of group dynamics and organizations
Strong listening and observation skills
Strong analytical and questioning skills (curious; looking to solve a puzzle)
Experience conveying information in a succinct and creative way (preferred)
Strategic and critical thinking
Influences others
Anticipates needs
Series 7 and 63 (required for some LOBs)
5-7 years experience analyzing business needs, designing, developing and evaluating training (strongly preferred)
7+ years experience leading large, complex projects (strongly preferred)
5 years of management experience (strongly preferred)
MBA or masters degree in HR, Instructional Design, Organizational Development or similar educational experience (preferred)

Learning & Development Specialist Resume Examples & Samples

We are looking for smart, passionate and dedicated Senior Software Developer to focus on some key areas
High Performance web services
Experience or strong interest in Data analysis and ML
Processing of real time data streams
Familiarity with A/B testing
You will be part of a fast-paced, agile team of engineers running a lean software development process. You will work closely with PM’s and developers to understand complex problems, turn requirements and scenarios into sophisticated software components and services
There are great opportunities for you to make deep impact on our designs and broad influence on team processes, execution, and development methodologies. You will be expected to contribute and provide technical leadership on architecture, performance, scalability, reliability, availability, manageability, and debugging. Primary focus will be development; however, your well-rounded skill-set and passion for getting the job done will ensure you can wear multiple hats as necessary
A great candidate will have experience on several of the following areas
Design and Development of multi-tiered distributed systems
Multi-threaded server-side development
Web Services (Web API or equivalent), JSON/REST
Knowledge of T-SQL and SQL server
Azure Storage Services
Testing, troubleshooting and operating high performance web services
BS degree in Computer Science (or equivalent)
4+ years’ experience in service development
In depth experience in C#, Java, C++ or similar languages
Deep and intuitive understanding of CS fundamentals
Experience shipping multiple versions and dealing with live site issues
Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the work place

Registered Nurse Learning & Development Specialist Resume Examples & Samples

Develop/deliver new hire, project/program, soft skills and/or support modules
Develop/administer program assessment tools (i.e. exams, quizzes, performance demonstrations, etc.)
Identify/integrate soft skills and/or support training based on business needs/objectives
Determine behavioral/performance objectives
Assess student performance based on learning objectives
Utilize appropriate evaluation methods to measure performance and competency
Integrates interactive exercises into training
Read audience cues and tailor presentation to needs
Administer remediation/learning development plans to team members
Provide effective/constructive coaching and feedback to team members
Maintain/update training materials per program specifications
Monitor calls to improve effectiveness of training programs per program requirements
Writes and distributes training alerts
Provide floor support post training
Establish and maintain professional team relationships with peers, management and other departments
Interact with external clients by building and maintaining professional relationships
Drive representative certification process
Maintain records for all training/education activities
Provide development of staff members by sharing knowledge, skills and expertise
Positively promote department and company image
Attends implementation, STO or other meetings and acts as a representative of the training department
Actively participate in department/organization performance improvement activities
Serve as a role model for excellence in customer service and team work
Adhere to all company policies and guidelines
Licensed Registered Nurse, with valid, active RN license
At least 1 year experience in a training/education or related position preferred
At least 2 years Healthcare, pharmaceutical required
Previous experience in a call center environment highly preferred
Highly developed verbal and written communication and listening skills
Strong knowledge of adult learning principles/education process preferred
Excellent computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, Outlook and PowerPoint
Demonstrated group facilitation and stand-up presentation skills required
Ability to manage own work load and priorities
Proficient in operating presentation/media equipment

Learning & Development Specialist Resume Examples & Samples

Designs and develops training materials, curriculum, and resources
Performs needs assessments and training effectiveness analysis. Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions
Performs advanced project management tasks
May be called on to facilitate or serve as a consultant to facilitators
Mentors, leads, and directs the work of others
Associate's Degree at minimum; preferably Bachelor’s Degree
0-6+ years of experience with learning & development principles
Maintains in-depth and up-to-date knowledge of the related field (Outfitter Development or Customer Experience)

Learning & Development Specialist Resume Examples & Samples

Advising on Learning and Development initiatives
High level co-ordination of a range of training delivery, both by internal SME's and external providers, on both an operational and strategic level
Annually reviewing vendor quality and accessing and sourcing new providers through an extended Learning and Development professional network
Working closely with the senior managers and HRBP's in understanding specific technical and soft-skill learning needs for different parts of the organisation
Working closely with allocated functions and the leadership team to help design and develop management and leadership development curriculums and training as required
Work with Learning and Performance Development Manager to identify suitable training urriculums for in-house management programmes
Developing a comprehensive training needs analysis for Group & Shared Service to act as a key input to the continuous improvement of the Learning and Development strategy
Work with Shared Service to design, develop and deliver e-Learning programmes to support active learning across Group & Shared Service
Proactively identifying and driving improvements in the Learning and Development area, supporting the mentoring and graduate programmes

Learning & Development Specialist Resume Examples & Samples

Serve as the first point of contact for teammate inquiries and requests about leadership and talent development activities and initiatives
Manage the process for internal leadership development initiatives including the ownership and maintenance of: program calendars, training materials, training evaluations, communications and logistics
Partner with external vendors to ensure program materials are updated, organized, and maintained electronically
Organize teambuilding and training activities, and assist in facilitation as needed
Manage third party resources, including administration of contracts, payment for services, reporting, and tracking
Update and maintain Under Armour’s myLearning (Learning Management System) with leadership development activities
Analyze evaluation data to determine effectiveness of programs, compile reports as needed
Coordinate and support additional leadership development activities including executive coaching and 360 feedback by maintaining an activity tracker, triaging requests for service, and analyzing feedback in order to make recommendations for improvement
A passion for talent and leadership development, and as first point-of-contact, serve as a UA Brand Ambassador
Strong functional expertise that includes leadership development best practices
Strong facilitation, presentation, and instructional design skills
3-4 years of experience in learning and development or related fields

Learning & Development Specialist Resume Examples & Samples

5+ years of Human Capital experience
Expertise in one or more of the following areas: leadership and management development; organization change management; or, learning design
Master's or PhD in Industrial Organizational Psychology, Master's Degree in Organizational Development, MBA, or similar
Experience working in the Financial Services, Technology, or Consulting industry
Prior Management experience

Learning & Development Specialist Resume Examples & Samples

5-7 years experience analyzing business needs, designing, developing and evaluating training
7+ years experience leading large, complex projects
MBA or Master’s degree in HR, Instructional Design, Organizational Development or similar educational experience (preferred)
Strong consulting, negotiation and influence skills
Proven accomplishment in building relationships with customers and internal clients
Strong analytical and questioning skills
Strong self-awareness and sense of accountability
Financial services industry experience (preferred)

Learning & Development Specialist Resume Examples & Samples

Understand and utilize various participant learning styles in order to facilitate the best teaching and learning situations
Maximize the learning opportunities for each participant
Plan each class, both as to content and method, to make each class minute meaningful and relevant to the audience
Demonstrate a genuine concern for each participant’s learning environment
Maintain a high level of expertise on Disney University’s products and services
Proven learning and development consulting with clients (contracting, needs analysis, and action planning) and adjusting content to meet the needs of the learners
Proven experience working with various levels of leadership
Ability to facilitate content and/or agendas, adapting approach and style to a variety of audiences
Demonstrated good written and verbal communication skills
Demonstrated problem solving and decision making skills
Experience in a large company setting of learning and development or performance consulting
Experience in operations within hotels, theme parks, hospitality industry
About 3 years of experience in performance consulting, training, learning and development, organizational development, and/or team development

Senior Learning & Development Specialist Resume Examples & Samples

Build, deploy, and maintain the online and in-person Microsoft product training portfolio
Develop readiness materials that prepare employees for product launches, promotions and updates
Manage the product training roadmap and development calendar
Own the product training sections of our Learning Management System (LMS)
Socialize new and updated learning material on weekly readiness meetings
Lead in-person product training events
Partner with multiple product teams to get the resources necessary to build world-class readiness materials
Monitor sales results and build or update product training material to support our sales goals
Collect feedback from employees and make necessary curriculum updates and improvements
Collaborate with internal teams to leverage the work they are doing today and in the future
Partner with Marketing, Merchandising, and Customer Experience to ensure alignment with key initiatives
Manage internal and external curriculum partners to a high standard of quality
Build and manage collaborative and trusting relationships with field and corporate partners
Study the correlation of site usage and consumption with customer experience and sales performance, with the goal of discovering insights that will guide our curriculum roadmap and readiness initiatives
6+ years developing online and in-person learning curriculum
6+ years in a people development role such as a teacher, manager or coach
Microsoft Retail stores experience a plus
College degree in a learning related field or the equivalent experience in learning and development positions
Passion for learning, increasing employee knowledge and abilities, and achieving results
Demonstrated excellence in communication, influencing, partnering, teamwork, negotiation, presentation, teaching, and proactive organizational skills

Learning & Development Specialist Resume Examples & Samples

Strong interpersonal, relationship and meeting management skills
Self-directed, self-motivated, works independently
Organized, able to prioritize work, able to balance multiple competing priorities
Demonstrates ownership of issues
Strong project management skills (strongly preferred)
Experience with Office, Outlook, and Sharepoint
Working knowledge of CCB/LOB job roles, environment, goals, culture, policies/procedures (preferred)
B. S. degree in business, organizational development/training, finance, HR, or equivalent (preferred)

GBS Learning & Development Specialist Resume Examples & Samples

Planning & Financial Analysis
Tier 2 Service Center Support
Experience in events coordination, needs analysis, and financial planning and management
Customer Service orientation. Helps clients solve business problems Builds strong relationships with CCU/TM leads, external vendors, PAC, legal team, financial team, Global procurement, etc. Gathers appropriate information through skillful questioning and listening. Helps employees and contacts identify the right solutions to learning and development related problems. Contracts specific deliverables and delivers on commitments. Manages client expectations
Project Management, including Planning and Organizing. Develops plans and manages appropriate resources to ensure the completion of projects and programs are on time and within budget. Applies basic project management techniques and technology to keep projects on time. Keeps team members informed about progress and changes
Influences and works virtually across multiply business units and markets

Senior Learning & Development Specialist Resume Examples & Samples

Learning Manager for ICS (Internal Client Service) and Cross-functional curriculum. The role is based in Moscow. Besides the Manager, the team includes a training coordinator in Moscow and regional learning teams to support the activities of learning in the regions
Overall responsibility – to provide necessary learning support to functions, i.e. ensuring robust high-quality learning curriculum is in place for all grades, supporting the strategy of the firm
L&D team is part of the Organizational Development team in Talent function. You will report to the Head of L&D. An important part of the job in Talent is to contribute to the overall effectiveness of the function. Thus, people who work in Talent spend time outside their direct areas of responsibility collaborating with each other on various Talent initiatives, collective decision making and managing the activities of their teams

Learning & Development Specialist Resume Examples & Samples

Minimum 5 years of learning and development experience with specific skills in facilitation, design and development of blended learning solutions
Banking experience in areas of branch operations, T24, WAVE, Moody’s an asset
Experience developing courses for online delivery
Experience in e-learning content development using Storyline, Captivate, Articulate, or similar software program is an asset
Collaborate with Learning & Development team leaders and subject matter experts to identify learning needs, develop learning objectives, and ensure content matches those objectives
Design and develop customized learning solutions including course descriptions, lesson plans, supporting materials and relevant assessment tools
Develop eLearning content to create online solutions to effectively and efficiently support learning outcomes and enhance learner experience
Create clear, concise, accurate, and effective storyboards
Collaborate and support to create assessments using evaluation methodologies and tools that measure the impact of successful knowledge transfer for internal and external learning programs
Consistently apply style, formatting, and process guidelines
Conduct quality control reviews of courses at various stages of development
Manage workload for multiple course development projects simultaneously
Develop and maintain effective communication tools (P&P, CWB Learning Centre website, on-line resources, CWB intranet, publications and emails) to promote Learning & Development initiatives to increase awareness
Maintain and provide up-to-date learning manuals/materials to the branches and Corporate Office departments as required
Provide classroom facilitation and other forms of content delivery
Provide support and assistance to Bank employees as required
Participate in Corporate committees and task forces as needed specific to the learning function
Develop short and long term personal learning goals for continuous learning and development in the areas as identified by incumbent and manager
Pursue continual learning and development of personal goals to remain current of industry knowledge as well as assist to fulfill the Bank’s and the individual’s succession planning goals
Inspire trust by being open, honest and direct in my communication, meeting my commitments and behaving ethically in all my dealings
Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel
Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment
Accept responsibility and hold myself accountable for my actions and results
Make decisions guided by common sense and sound business judgment
Prepare and regularly review my annual goals and career development plan with my manager/supervisor
Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions

Senior Learning & Development Specialist Resume Examples & Samples

Training Program and Content Development
Act as consultant to business partners to determine training needs and provide solutions
Ensure program design is tied to relevant business results
Move training projects from needs assessment to design and delivery
Build and execute assessments to determine training program: objectives, requisites, training plans, and feedback
Training Delivery
Select delivery modalities that best serve audience segments and program objectives
Demonstrate effective communication, presentation and questioning skills applicable to various learning styles
Facilitate instructor led training sessions on content or initiatives, as required
Manage multiple projects with extensive detailed coordination
Advise key stakeholders of program development
Ensure projects are delivered on-time, within budget and with attention to quality
The ideal candidate will have at least 5-7 years of experience in a training related role with instructional design and delivery experience; writing, editing, presenting, facilitating, planning, organizing, directing, and managing all aspects of training and project management initiatives
Use of Captivate, Articulate Studio, Articulate Storyline, Brainshark, Camtasia Studio, and Adobe Creative Suite. Experience using other learning technologies such as HTML/JavaScript, Flash, SurveyMonkey and learning management systems (e.g. Saba)
Financial Services and/or advisor training experience preferred
Certified Professional in Learning & Performance (ATD) or a Certified Performance Technologist (ISPI) a plus

Temporary Call Center Learning & Development Specialist Resume Examples & Samples

Conducts training classes which include content about the job, the company, and client programs
Facilitate new hire training using the provided curriculum to the call center staff
Facilitates continuing education classes to existing call center staff for new products, services, customer service skills and market launches
Provide performance feedback to class participants. Responsible for the professional development of the customer service and support staff during training
Communicates with various departments within the organization, including resource planning, human resources, quality and the help desk
Assists Operations with understanding agent opportunities and updating training programs to meet those needs
Collects information regarding response systems, human interactions, and information systems requirements
Helps design call center training manual by identifying and describing information needs obtaining feedback from management and editing the final copy

Learning & Development Specialist Resume Examples & Samples

Develop internal communications to support projects, training, business and Compliance related requests. Identify target audience and customize communication content, design and leverage appropriate communication method
Consult with internal clients to determine performance gaps, research possible learning interventions and recommend appropriate solutions
Design and develop effective learning solutions to meet diverse learner needs including seminars, workshops, documentation, job aids for staff across all JH Insurance Operations departments and sites
Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, live video/Web-ex training, coaching, guided self-study and hands-on E-learning
Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained
Follow up with learners and stakeholders to measure program success and ensure learning transfer
Work with business partners to analyze current processes or develop new business processes to realize service improvements and unit cost reductions, recommend improvements/solutions, and secure sign-off from key stakeholders. Document all work and implement improvements
Work with business partners to scope all projects assigned, determine appropriate work breakdown structure, estimate time and resource requirements and identify risks and dependencies. Once planning is completed, implement solution
Collaborate and work effectively with other team members and business partners to achieve expected outcome. Demonstrate and follow best practices to ensure a high level of consistency and quality of work
Post-secondary graduation or the equivalent work experience
At least 3 years’ experience in a customer service environment, preferably within at least the insurance industry
Facilitation and presentation experience, comfortable presenting in front of large and small audiences
Training design experience
Knowledge of JH Insurance Operations processes and systems is an asset
Self-starter who takes initiative
Energized individual with an aptitude to learn
Proven ability to establish and maintain good relationships with staff at all levels
Good consulting and analytical skills
Strong project and time management skills
Strategic thinker with the ability to problem solve and provide viable recommendations
Ability to work independently and/or in a team setting
Proficient and flexible in balancing multiple and changing priorities in a demanding, deadline driven environment
Intermediate in MS Office software suite
Familiarity with Docu Tools software an asset
Exposure to process workflows, developing flowcharts and productivity improvement methodologies
Experience or exposure to Project Management methodologies and applying these to work projects
Familiar with Adult Education Learning principles and instructional design
Familiar with LEAN Six Sigma Business Process principles and terminology
Familiarity with web based/e-learning training an asset

Revenue Cycle Learning & Development Specialist Resume Examples & Samples

Ensures alignment of front end registration education with the Health System’s vision, values, objectives, strategic goals and key success factors
Facilitates front and back end revenue cycle related training sessions
Lead or facilitate initiatives
Participates in the development of education materials and manuals
Participates in the design and development of learning experiences; instruction strategies for new and existing training programs
Coordinates training program schedules with participants, instructors and facility management
Communicates educational programs to appropriate revenue cycle departments
Ensures learning facilities are set-up and ready for training program events including equipment
Prepares and distributes training aids; instruction materials, handouts, evaluation forms, and visual aids
Conducts needs assessment within the Health System to determine direction of training programs
Assists in facilitating the front end insurance plan code maintenance process
Communicates insurance information to revenue cycle staff on a regular basis
Provides guidance and direction to site departments regarding current insurance regulations and processing practices
Bachelor’s Degree in Finance, Business Administration or related field and a minimum of 3 years hospital front end registration and insurance processing experience, including training and program management experience or High School Diploma or equivalent and a minimum of 7 years hospital front end registration and insurance processing experience, including training and program management experience
Knowledge of insurance issues as they relate to reimbursement and regulatory requirements
Proven leadership, training and facilitation skills
Excellent communication, written, verbal and presentation skills
Ability to manage multiple tasks and assignments
Ability to travel up to 50% (to include the 5 boroughs)
1+ year of coaching and/or training facilitation experience
Ability to lift up to 25 lbs (transferring training materials)
Previous experience facilitating training via WebEx (or similar virtual application)
Healthcare revenue cycle or Hospital / Medical related experience
Software to include Invision, Eagle, Soarian, HDX (healthcare data exchange) or similar patient management systems (ie. Registration, billing, etc.)
Project Management experience (not by title, but function of the role); facilitate initiatives
Strong knowledge and experience with commercial and government health insurance

Learning & Development Specialist Resume Examples & Samples

2-5 years of experience as an instructional designer or Learning & Development Program manager
LMS (learning management system) experience
Willingness for occasional domestic or international travel

Learning & Development Specialist Resume Examples & Samples

Arrange, support and facilitate University and MGM National Harbor-specific programs including new hire orientation, career advancement, language acquisition and other initiatives to University facilitator standards
Administer and maintain accurate rosters, attendance records, acknowledgment forms and other required documentation and tracking in the learning management system
Support and assist the Learning & Development Partner
Partner with property training departments and corporate entities to plan and deliver training programs and initiatives
Maintain training facilities to include material inventory and ordering, room set-up, break-down and equipment preparation
Assist with department logistics and operations to ensure proper flow of client services and staff support
Liaise with property training/HR staff as it relates to their specific training needs
Engage in self-directed work on a daily basis; set timetables for project completion, manage resources, prioritize tasks and work with minimal supervision
Perform other job related duties as assigned
High School diploma or equivalent
Associates degree or equivalent work experience
At least 4 years of relative experience
Outstanding communication skills to articulate effectively and maintain a professional relationship with a diverse workforce
Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management
Good working knowledge of computer software to include MS Word, Excel, PowerPoint and Outlook and/or equivalent
Active Diversity Champion embracing the diversity principles though participation in diversity related events, company sponsored volunteer opportunities, acting as a mentor and modeling the standards
Regularly updates own skills through ongoing training and formal education
Able to travel off property and represent MGM Resorts University
Maintain physical stamina and proper mental attitude to deal effectively with guests, management, and other employees while working under pressure and meeting deadlines
Ability to frequently move freely about all areas of the facility, manual dexterity to access computer via computer keyboard and operate office equipment
Must be able to communicate effectively in English, in both written and oral forms
Must have interpersonal skills to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to MGM Resorts International standards

Learning & Development Specialist Resume Examples & Samples

Review the existing recommended learning roadmap for staff to ensure programs support competencies and skills required for all staff. Perform regular review of BCG sponsored trainings (virtual, LAB, local) to keep learning roadmap relevant and up to date
Support the development of a compelling story for how L&D programs will improve the experience for GS staff
Help create and then improve upon a training plan and curriculum to align with our planned new career framework
Partner with regional L&D, LAB team and BST Global Learning to assess training curriculum options and costs to incorporate into the local and global training curriculums
Communicate and market local training opportunities, learning philosophy and content to GS Staff. Create communication schedule for L&D focused messages and measure readership and utilization
Continue to evolve and refine the learning strategy and architecture to ensure it continues to meet the needs of the business
Curate LAB online learning courses for GS content
Manage programs within budget and on-time, including project planning, marketing, scheduling, coordinating, logistics, vendor management, and delivery. Prepare and present decks for planning, status, input and evaluation to GS HR and other stakeholders
Evaluate effectiveness of training based on key metrics. Identify opportunities for development and continuous improvement of learning and development programs based on feedback and metrics
Deliver global trainings virtually to GS Staff around the world
Work on ad hoc projects as they materialize
Technical and functional expertise in L&D
Excellent project management skills, including ability to multi-task
Proficiency in international training event management, organization and logistics
Proven ability to deliver consistently high-quality, accurate results
Ability to understand broader business implications and needs and apply this knowledge to the training strategy and interventions
Track record of challenging traditional ways of doing things…moves beyond the obvious without letting frustration get in the way of developing a creative solution
Ability to resolve complex issues and problems independently with sound judgment balanced with seeking guidance and assistance when needed
Ability to address root causes behind issues, identify patterns, comprehend the big picture and long term implications
Creative problem solving, analytical skills and decision making and ability to develop a compelling business case
Comfort with ambiguity and iteration process
Strong analytical and problem solving skills, good business judgment
Ability to focus on both big picture and details
Ability to perform rigorous and accurate analysis
Demonstrated advanced communication skills; oral, written and active listening, including slide writing and presenting
Shares clear and timely information on direction, strategies and effort
Adjusts communication to situation/audience (individual or group)
Able to influence others effectively and appropriately
Excellent networking skills, strong service mindset and ability to build credibility quickly
Excellent interpersonal skills with all levels of organization; collaborative, strong cross-functional teaming skills
Reliable, flexible, cooperative team player with an open mindedness that considers impact on others
Proven success in setting priorities and communicating expectations with key stakeholders
Ability to work positively and collaboratively with others and in teams, building long lasting relationships
High level of initiative, self-motivation, resourcefulness, collaboration and patience
Willingness to accept responsibility and ability to challenge constructively
Tact, patience, and the ability to handle stressful situations with aplomb
Highest level of integrity expected, treating all employee and firm information as confidential
Treats all others with respect, generates trust
Aligns individual goals with firm goals; represents BCG well, protects the firm's interests

Learning & Development Specialist Resume Examples & Samples

Uses design documents to determine learning tools that must be developed to support learning interventions
Collects and synthesizes data and information to develop content for learning tools
Produces hard copy and electronic tools using variety of computer software applications, and audio/visual equipment to support formal (instructor led, computer-based) and informal (user guides, discussion groups) learning
Works with business partners throughout the organization to gather training content, and review/revise learning tools to ensure accuracy and completeness
Implement learning interventions in a variety of formats including handling announcements or launch, managing logistics, and delivering instructor-led training
Troubleshoot interface issues between Learning Management System and electronic files for computer-based training
Troubleshoot issues with training room equipment
Perform peer reviews of learning tools to ensure that L&D standards are maintained
As required, perform all job roles of Learning & Development Specialist I
Interacts with others in a way that builds influence and trust
Demonstrates business understanding in Instructional Systems Design process and in both classroom and virtual instructor-led workshops
Translates business processes into straightforward training materials as appropriate to each target audience
Establishes relationship with Subject Matter Experts (SMEs) during the design, development and implementation phases of the training project
Articulates and applies principles of adult learning in design, development and delivery of training outputs
Demonstrates awareness of and proficiency in existing and emerging business and learning technologies
Delivers both classroom based and virtual instructor-led informal and formal learning solutions
Demonstrates adaptability and continuous learning
Functions as subject matter expert, and/or functional project team member as required by business need
Other duties as assigned or re-assigned by management
Application of instructional systems design (ADDIE model, Bloom's taxonomy, adult learning theory) to develop learning tools and implement learning initiatives
Use Learning & Development templates, forms and work processes to perform job tasks
Develop learning tools in MS Offices, Articulate, Captivate, and SharePoint
Create and edit audio, video and graphic image files using Audacity, SnagIt, Photoshop, Video Encoder, and other applicable computer software programs, as well as audio/visual equipment
Above-average public speaking/presentation skills
Engage in ongoing professional development, and make recommendations for innovations in the L&D function
Mentor junior team members to assist in developing core competencies in the L&D function
Undergraduate degree in Instructional Systems Design or general business or related degree
Minimum of 5 years of experience which includes 3 years of experience in training program design and development

Learning & Development Specialist Resume Examples & Samples

Works closely with LGE managers and HR Business Partners on the progress of career development plans and training activity progress of their employees
Recommends and assigns training/career development solutions in accordance with position requirements and annual plans
Coordinates the development of training schedules and attendance across the region
Administers the LG Training System to ensure training records are managed in accordance with records management procedures and practices; generates management training and KPI reports and communications
Oversees the Train the Trainer Program for Leadership and Sales curriculums
Manages the New Hire Orientation Program
Assists with defining training needs requirements mapping and training performance results
Manages RFP Process and contractual relationships with external service and supply vendors
Course content creation, designing presentations and creating manuals, job aids and other materials
Supports the Sr. Manager of Talent Development on the company performance management program, employee engagement program and HiPos development
An Undergraduate degree
A minimum of 3 years of experience in corporate learning and development
Experience in delivering a wide variety of high-quality learning programs
Experience in designing career development methods that are most effective based on performance goals and measured outcomes
Knowledge of training needs assessments and training evaluation methods and tools
E-learning management and blended learning program development
Strong organizational skills and the ability to pay close attention to detail while handling multiple, simultaneous projects under deadline pressure
Creative problem-solving skills, an understanding of group and corporate dynamics
Strong knowledge in MS Office, specifically MS Excel and PowerPoint and Adobe Suite
The ability to work independently and demonstrate strong problem solving competencies
An advanced degree in a relevant field of study
Any professional industry certifications such as ATD/ASTD, SHRM or ISPI/CPT
Practitioner / Facilitator certification in leadership development or sales development programs
LI-RK1

Learning & Development Specialist Resume Examples & Samples

Support overall Learning and Development activities for the hub delivery organisation
Coordinate with hub delivery managers and employees to seek nominations for the different training programs to be rolled out in the hub
Coordinate and make necessary bookings with admin to facilitate the logistics and administrative issues for the training programs/workshops to be conducted
Coordinate with external training agencies/trainers as and when required for logistic and administrative facilitation
Collect, compile and document feedback/assessment scores etc. related to training/workshop
Maintain L&D MIS and database and share with relevant stakeholders on periodic basis
Analyse participation/assessment scores and feedback to improve and fine tune future training programs
Coordinate on-boarding training for new teams
Facilitate workshops and trainings

Learning & Development Specialist Resume Examples & Samples

Computer proficiency
Familiar with training design programs (i.e. Articulate, Captivate, Camtasia, and Learning Management Systems)
Basic videography

Learning & Development Specialist Senior Resume Examples & Samples

Conducts instructor-led training using a variety of teaching methods / aids
Tests students to measure learning progress and to evaluate effectiveness of instructional materials and courses
Participates in the evaluating of needs and requirements for training program development. Refer to more experienced department personnel as needed for guidance on new or complex issues
Generally requires 2 years experience
Basic knowledge of training methodologies and development concepts
Basic organizational and project management skills
Basic oral and written communication skills
Basic instructional and presentation skills
Basic knowledge of PC desktop and computer applications
Basic knowledge of business unit products and services
Ability to prioritize, organize, and plan training, evaluations and subject matter
Experience working with both internal and external customers
Knowledge of consumer credit policies, procedures and regulations highly preferred
Knowledge of Experian products and systems preferred

Learning & Development Specialist Resume Examples & Samples

Assist with the development and implementation of customised training of the leadership and management development programs
Co-ordinate, schedule, co-facilitate and evaluate programmes and liase with external providers
Develop bespoke e-learning modules using relevant training tools
Deliver, design and develop high quality training to agreed timelines
Perform effective and appropriate evaluation of all training programmes delivered

Learning & Development Specialist Resume Examples & Samples

Designs and delivers appropriate multi-channel (classroom, online, on-the-job, self-study, professional conference) curricula and training programs based on adult learning theory. Including
Conducting needs assessments
Consulting with internal stakeholders
Providing recommendations based upon assessment findings
Creating work and project plans
Partner with senior Talent Development staff to drive implementation of a Learning Management System (LMS)
Develops learning evaluation metrics appropriate to each learning program. Determines program improvements based on data collected and analyzed, and makes modifications
Evaluates and adjusts existing curricula and learning programs as needed to ensure close linkage to LLS’ strategic plans and goals
Manages learning program participation, tracks all training activity and assessment, and generates reports as required
Keeps current with L&D methodology and innovative technologies, and assess their applicability to LLS’ Talent Development needs
Liaise with external vendors as appropriate
Maintain a working knowledge of the LLS mission and programs to promote the field and campaign fundraising initiatives
Bachelor’s Degree in Human Resources, OD, Training & Development, Adult Education; Master’s degree preferred
3-5 years in a learning and development role with emphasis on course development including classroom, online, on the job and self study
Basic knowledge of E-learning design software (including Camtasia, Captivate or Articulate Storyline)
Knowledge of mobile learning solutions
Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)
Aptitude to do computer work on a daily basis, minimum of 8 hours per day

Learning & Development Specialist Resume Examples & Samples

Provides communication and direction on the Global Talent Management processes, programs and projects
Facilitates and coordinates the performance management cycle (goal setting and planning, education and training, feedback, assessment planning, performance improvement plans, and year-end cycles) for local offices
Participates in the company’s global talent review process to identify key talent (e.g., high potentials)
Enhances tools and processes used to support talent initiatives – talent reviews, succession planning, and career development – which include the accurate identification of high potential talent, critical positions, A-players, retention risk assessment, and succession plans for critical positions
Participates in post-talent review processes that ensure proper follow through of actions determined at talent review sessions
Provides guidance on linking developmental activities to career development and competency models
Coordinates and implements learning and development solutions and activities for the assigned business areas and local offices
Ensures partnership and collaboration with Talent Acquisition, Performance Management, and Engagement in all aspects of talent program delivery
Anticipates internal customers’ issues and concerns, drawing insights from previous experience to best meet current and future needs
Proactively solicits feedback from internal customers and takes action for continuous improvement
Makes decisions and recommendations with knowledge of the internal customer’s situation and preferences in mind
Serves as a credible resource for knowledge of the HR technical area and internal policies and procedures
Utilizes HR knowledge in own professional area to design, implement and administer process, programmatic or system solutions
Stays abreast of the best practices in the HR technical/professional area and identifies opportunities for improvement
Possesses a depth and breadth of knowledge regarding corporate resources and resources within each function/ division and understands how to move decisions forward
Demonstrates sensitivity to differing needs by identifying unstated agendas of others and determining ways to work through them
Builds and maintains a network of colleagues, peers and other key stakeholders across the organization to accomplish objectives
Leads planning discussions with internal customers to understand their strategies and challenges and identify opportunities to meet their needs
Approaches HR program assignments with a broad perspective on the way business is done within the organization; considers rules, regulations, and time frames of core business, as well as impact on end users when implementing new HR practices, products or solutions
Applies an understanding of relevant markets, business strategies and operating environments and translates business issues into HR solutions
Recognizes bottlenecks of work processes between teams and makes suggestions for ongoing improvement
Removes barriers to process efficiency by securing the necessary resources or approvals from senior management
Designs and implements change management strategies and manages the pace and process of change so that operating effectiveness is maintained
Identifies the need for change and acts as a catalyst of change by imitating and facilitating new, non-conventional ways of working to support the business
Develops standardized processes or protocols that comply with broader HR and organizational policy
Monitors performance and deliverables of individuals on the project team to ensure overall project success; actively keeps all members of the project team informed of progress. Partners with vendors and ensures product/service delivery maintains the appropriate quality standards

Learning & Development Specialist Resume Examples & Samples

Plan and deliver technical, and interpersonal skills training for new and experienced employees
Utilize a variety of training methods (one-on-one, classroom, just-in-time, team meetings) and a variety of training materials
Bachelor's degree or equivalent and 2+ years of related training or instructional design experience required
Experience creating e-learning preferred
Must possess good analytical, leadership, problem-solving, decision-making, negotiation, planning, facilitation, and presentation skills
Must demonstrate effective organizational, interpersonal, and communication skills (verbal and written)
Instructional design methodology and practice required, with the emphasis on adult learning
Must be results driven and detail oriented with the ability to manage change in a dynamic environment
Proficiency with MS Office programs including PowerPoint, Outlook, Word, Excel

Learning & Development Specialist Resume Examples & Samples

Facilitate classroom and on-line training; using pre-established curriculum including facilitator guides, Power Point presentations and participant guides
Design and construct eLearning solutions including writing scripts and storyboards, recording, editing and producing narration, designing graphics, editing photos and developing videos
Manage the Learning Management System (LMS) – input courses, advertise courses, track participant registration and attendance
Direct the training programs for newly hired associates and the summer intern program
Work closely with L&D Director to continuously execute and enhance the global management training program
Build, maintain and manage relationships/ partnerships with internal customers in an effort to gain knowledge of work situations requiring training curriculum development and/or changes in policies, procedures, regulations, or technologies
Compose correspondence to training program attendees around various training sessions, providing top-notch customer service to external and internal customers
Conduct vendor research and manage active vendor relationships in conjunction with Global Sourcing and Procurement
Conduct reviews of training programs assessing the need for modifications to content and structure
Responsible for coordinating training meetings, including reserving rooms, arranging for required AV equipment, preparing training materials and agendas and other event planning duties
Organize, develop and maintain, training procedure manuals and other departmental documentation
Work with the L&D Director to maintain the L&D website pages, course calendar and course listings
Assist the L&D Director with ongoing learning communications and the learning blog
Participate in and support other L&D projects as appropriate
Bachelor’s degree in human resources, learning and development or other appropriate field
3+ years experience in a similar role: must have experience in needs analysis, instructional design, and training facilitation
Experience developing and delivering e-learning training as well as classroom training
Experience with LMS systems, Camtasia, Storyline 2 and other learning software a plus
Knowledge of Microsoft Office products – specifically PowerPoint – required
Experience with Integrity Solutions programs a plus
Certification in a learning and development field, professional development, or coaching is a plus
Knowledge of learning theories and principles including adult learning theory
Ability to assimilate and organize technical and other content provided by subject matter experts into engaging and meaningful training modules and user tools
Exceptional facilitation skills and experience moderating large groups with varied experience
Excellent verbal and written communication, analytical, interpersonal, collaboration and presentation skills
Ability to successfully engage and collaborate with stakeholders globally and at different levels, in different disciplines, and with different interpersonal styles
Potential for occasional business travel

Retail Learning & Development Specialist Online Resume Examples & Samples

Responsibilitie
Build, deploy, and maintain the online and in-person Microsoft role training portfolio
Develop readiness materials that prepare employees for product launches, promotional activity and updates
Manage the onboarding and role training creation, roadmap and development calendar
Own the online training sections of our Learning Management System (LMS)
Socialize new and updated learning material on weekly readiness meetings
Lead in-person training events
Partner with multiple functional teams to get the resources necessary to build world-class readiness materials
Monitor employee and manager feedback results and build or continuously update training material to support our business goals
Collaborate with internal teams to leverage the work they are doing today and in the future
Drive integration and be a culture keeper for MS Stores as appropriate to the audience
Partner with Marketing, Merchandising, and Customer Experience to ensure alignment and consistency with key initiatives
Manage internal and external curriculum partners to a high standard of quality
Build and manage collaborative and trusting relationships with field and corporate partners
Partner on Corporate Compliance initiatives and ensure completion
Who you are
You love our products and believe in our brand You lead by example and take pride in your work
You enjoy helping and developing other
You love to learn and try new things daily You understand adult learning theory
You communicate effectively in-person and virtually You take pride in being organized and efficient
You strive for perfection in everything you do
You handle competing priorities with ease and flexibility
You take feedback well and apply the learnings forward
You embody and deliver world-class customer service
You believe early is on time, on time is late, and late is unacceptable
You have experience building online and in-person learning material
You are collaborative in working with a broad community of constituents
You are self-motivated and can drive multiple projects simultaneously

Learning & Development Specialist Senior Resume Examples & Samples

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
Knowledge of Training and Development (T&D) functions and practices; and ability to evaluate, follow, and lead T&D trends and directions within the organization, and the entire industry
Knowledge of and ability to align the organization's people and culture with changes in business strategy, organizational structure, technology and business processes
Knowledge of and ability to identify what people need to learn for successful individual and organizational performance

Learning & Development Specialist Resume Examples & Samples

Work across WWIS Corp Teams, and in partnership with Worldwide Readiness and Field teams to identify, prioritize, and land world-class technical readiness solutions for our sellers to deliver great customer outcomes and exceed revenue targets
Deliver site based new hire onboarding technical readiness utilizing the globally consistent Worldwide Readiness curriculum and process
Drive ongoing technical skills development and readiness, through periodic group and daily 1:1 sessions, across sales teams to ensure real-time and relevant knowledge of services and solutions
Provide daily call shadowing, coaching and mentoring to sellers communicating with our customers based on observations and outcomes of calls/emails etc
Guide sellers through the effective use of the Digital Seller portal and pursuit and attainment of certifications
Lead the assessment and certification of sellers and managers, Track team progress against ongoing learning, readiness and certification plans
Assist with issue resolution on product/technical questions our sellers may have, thus facilitating their personal growth and the effectiveness of the team more broadly
Capture technical capability needs, design, build and publish inside sales readiness assets and measure results to ensure needs have been met & act as the go-to for learning support for all team members
Provide innovative thinking to continuously evolve how we develop and deliver high quality readiness at scale with speed for WWIS in partnership with Worldwide Readiness
Build outstanding relationships with WWIS Leadership, sellers and role owners and with Worldwide Readiness
Actively participate in and contribute to the WWIS global trainer community sharing resources, key learnings and best practices
Consult with management team to help influence technical development plans

Learning & Development Specialist Resume Examples & Samples

Identify, analyze, design, deliver and evaluate training needs to meet customer expectations and internal service standards. Refine training based on evaluation feedback
Train all new hires and partner with leaders and other team members to ensure a successful onboarding experience
Utilize a variety of training methods that account for multiple learning styles, such as one-on-one, classroom, just-in-time, eLearning, interactive, etc
Research, recommend, and implement trends and best practices related to training and adult learning
Create and maintain training materials, as well as documentation of processing procedures to assure current and accurate content
Partner with leadership, training team and other resources to create a high performing work environment that empowers employees and contributes to a positive culture
Bachelor's degree or equivalent experience required
Strong planning, facilitation and presentation skills
Training and/or instructional design experience is preferred
Must possess good analytical, leadership, problem-solving, and decision-making
Effective organizational, interpersonal, and communication skills (verbal and written)
Basic PC skills are also necessary
Instructional design methodology and practice preferred, with the emphasis on adult learning
Instructional design methodology and practice, with the emphasis on adult learning
Experience using SharePoint, PowerPoint, Brainshark, Camtasia or other multimedia tools
Experience using WebEx and/or Skype

Learning & Development Specialist Fixed Term Contract Resume Examples & Samples

With Head of PTD for the region, build & deliver a high quality learning & development offer across the UK platform, ensuring the needs of the business are met & all activities fall within PTD policies & procedures
Act as key point of contact for HRBP’s, Managers & employees in matters relating to Learning & Development & Performance Management
Manage analytics & reporting around training activities & measures for return on investment
Participate in PTD & HR projects as necessary

Learning & Development Specialist Resume Examples & Samples

Partner with Learning & Development team to assist in the administration of the L&D training calendar
Provide logistical support as appropriate per learning event- set up virtual instructor-led training, teleconferencing and/or reserve onsite training space, manage attendance rosters and communication for small and large scale training events, provide attendance credit to
Participants in Learning Management system, and create/maintain surveys within survey tool
Support training logistics for management development programs, including audience setup, communications, program activity reporting and answering general program questions
Support internal professional development program logistics, communications and reporting
Partner with L&D team to prepare educational aids and materials
Run evaluation reports and communicate results to help determine the impact oftraining on employee skills and how it affects KPI's
Maintain and update curriculum database and training records- add training courses/sessions to Learning Management System
Support the marketing of training opportunities to employees via company intranet and provide necessary information through partnership with the L&D team
Update and maintain intranet presence for Learning & Development team
Support research activities and development of best practices to help develop new programs
Create meaningful and useful reports to help drive future decisions
Administration of Ad-Hoc projects as required
3 years of experience in Learning or training-related role(s)
Proven work experience in coordinating multiple training events in a corporate setting
Familiarity with traditional and modern training methods and techniques
Advanced knowledge of learning management systems and web delivery tools, knowledge ofSumTotal preferred
Skilled in developing and maintaining relationships across various functional areas, business units, and geographies
Exceptional interpersonal and verbal communication skills
Ability to manage multiple priorities and exhibit excellent follow-through

Learning & Development Specialist Resume Examples & Samples

Analyze learning needs and partner with subject matter experts to provide input for course content and/or design
Work collaboratively with other training workgroups and Area Liaisons to develop effective material
Ensure relevance, quality and accuracy of tools and processes by conducting end-user testing and validation
Ensure training materials and programs are effective, user-friendly, and drive business impact
Effectively design and manage pre/post-class activities that promote optimal learning
Project management for all stages of training programs (development, readiness, delivery, measurement, etc)
Facilitate/deliver program content as part of the program pilot process and trainer certification process
Build partnership and collaborate with internal customers to gather data and feedback as well as identify key learning
Gather training delivery details regarding facilitation, trainer readiness, classroom experience, and implications to content authoring
Key administrative duties for training program including adhering to all budget guidelines, submitting all necessary reports, etc
Performance consulting with internal clients to determine appropriate solutions (including but not limited to needs assessments, focus groups, etc.)
Evaluate and assess the effectiveness of key training initiatives through the use of surveys, analyzing results and/or sales performance measurements. Provide results and feedback to upper management and other internal customers
Modify curriculum based on client’s needs and changing business initiatives
Assist with measuring the impact to the business by analyzing course content relevancy, the training participants’ attainment to quota or sales performance, and the trainers’ delivery of the classes to ensure the intended outcomes of the programs were achieved
Research and implement new, progressive ways to measure the effectiveness of learning in conjunction with other L&D teams and benchmarking against other like corporations’ successes
Use technology to create engaging and impactful learning solutions and to address the needs of the modern learner
Minimum 2 year experience with training delivery/facilitation
Minimum 2 year project management experience
Excellent verbal, written communication skills, including ability to translate technical information into meaningful language for front-line employees, and the ability to communicate effectively with stakeholders, leadership and peers
Excellent computer desktop publishing skills in all Microsoft Office applications and other software, internet/intranet skills
Must be able to work independently in an environment that is remote from coworkers and leaders
Time management & organizational skills with the ability to prioritize multiple projects in a fast paced environment
Strong working knowledge of current CFS and Fraud policies, systems, procedures as well as Consumer products & services
Located in a Verizon Customer Care Center
BA/BS degree in Education, Human Resources, Organization Development, Education, Business Administration, related field or equivalent work experience
Supervisory or Leadership experience
Facilitation/training experience and knowledge of adult learning theory and assessment
Experience with the following software: Captivate, Camtasia, Photoshop or equivalent
Ability to provide sound performance consulting and assist with peer coaching
Professional training certifications (e.g. CTT+) and active participation in professional training organizations (e.g. ATD)

Learning & Development Specialist Resume Examples & Samples

Develop learning content for customer service employee skill and behavior development, including: instructor & leader-led materials, participant guides, job aids, online modules, knowledge and skill assessments, role-plays, activities, job aids, self-paced instructional manuals, trainer certification, and hands-on application materials
Strong working knowledge of current Customer Service policies, systems, procedures as well as Consumer products & services
Supervisory or Leadership experience. Ideally in CS Channel

Senior Learning & Development Specialist Resume Examples & Samples

A minimum of 3-5 years’ experience as a trainer/instructional designer working in a professional environment with an understanding of adult learning theory
Bachelor’s degree in related field or equivalent
A master’s degree in instructional design is desirable
Experience with software or technical training
Self-starter with an ability to take on a project with minimal supervision
Strong project planning and project management skills
Ability to customize content for a variety of use cases and audiences
Ability to share ideas and collaborate with people from across the organization
Must be able to work independently with strong time management and organizational skills
Ability to prioritize, multi-task, and work within tight deadlines
Ability to explain technical concepts in non-technical terms
Excellent presentation and facilitation skills
Excellent PowerPoint design skills
Previous experience with content authoring tools (e.g. Adobe Captivate, Camtasia)
Previous experience with a learning management system (e.g. Cornerstone OnDemand)
Possesses a can-do attitude, able to work collaboratively on a team, and be flexible in their approach
Must be able to handle feedback and make content changes with a focus on producing the highest quality end product
Excellent customer service and organizational skills

EU Learning & Development Specialist Resume Examples & Samples

A strong and proven equivalent work experience in a related field
You have a confirmed experience in training/facilitating in a professional environment
Experience working within an HR Team
You show a strong usage of Microsoft Office Suite including strong PowerPoint, Word and Excel skills
Program management experience
Experience creating leadership development training & onboarding programs
DDI Certified
Insights Certified
Master’s Degree in Organizational Development, Industrial/Organizational Psychology, Human Resources or related field preferred

Learning & Development Specialist Resume Examples & Samples

Driving successful talent management programs
Working with the business to produce technical training to ensure compliance with CPD requirements
Ability to establish and maintain effective working relationships in a fast paced, outcome focused environment
A high level of initiative
Project management, research and problem solving skills
High level of competence in Microsoft Office

Global Learning & Development Specialist Resume Examples & Samples

Partner with Learning and Development Program Managers to organize, promote, and facilitate learning initiatives and programs that are aligned with organizational objectives
Oversee the logistical aspects of solution delivery, including scheduling classes, monitoring request/enrollment levels, reserving training rooms, procuring materials, and maintaining participant completion statuses
Monitor inventories and provide budget requests for program materials used during facilitation
Monitor surveys and other evaluations to measure learning and performance as a result of learning initiatives
Proven history of successful Learning and Development facilitation/delivery in a corporate environment
Knowledge of Adult learning development methodologies
Ability to learn new concepts quickly and become the educator
Passionate about creating highly-interactive and engaging learning environments
Masters Degree or equivalent experience
2 years experience in
4 years experience in any of the following

Learning & Development Specialist Resume Examples & Samples

End-to-end implementation of leadership development programs
Coaching leaders for implementation of leadership principles and concepts
Assess client needs, design scalable learning solutions, ensure smooth delivery of solutions, and continuously improve to adapt to business needs
Facilitate learning solutions in either a physical classroom or virtual setting. Serve as a role model for excellent instructional facilitation and develop those capabilities in others
In partnership with the Manager, Global Finance L&D, define prioritized annual objectives complete with action plans, resourcing models, milestones and metrics of success
Consult with line HR Business Partners, senior business leaders and other key stakeholders to ensure alignment of solutions with in-business needs and constraints
Continually evaluate solutions not only for quality and business impact, but scalability
Extensive experience in the areas of adult learning, training and training design, group facilitation, and leadership development; or equivalent experience as a business leader
Extensive experience in instructional design and hands-on training delivery
Applied knowledge of measurement and program evaluation
Outstanding interpersonal, coaching and leadership skills; a role model for the use of the concepts and skills we teach and ability to influence across various leadership levels
Certified in Situational Leadership Experience, The 5 Choices of High Effective People, Leading at the Speed of Trust, and DISC
Global business experience with a history of effective collaboration with a global HR team
Qualified/certified in a 360 instruments and variety of psychometric instruments a plus

Senior Learning & Development Specialist Resume Examples & Samples

Works with functional leaders and L&D team to create training plans, develop training modules, coordinate and administer training for team members
Responsible for end-to-end production of new and updated courses within the curriculum: needs analysis, project planning, coordination, instructional design, writing, editing, multimedia development, quality assurance and delivery
Develop both web-based and classroom (virtual and in-person) training as well as job aids, reference guides, and other performance improvement tools
Facilitate onboarding and/or deliver T3 (Train the Trainer) for developed courses, as required
Ensure project quality with regard to learner experience, internal and external customer needs and regulatory requirements
Coach subject matter experts in the application of instructional design theories with respect to particular projects and/or assist in the process of creating instructionally sound storyboards and design documents
Ensure regional and cultural challenges are considered and incorporated into training design

Learning Development Specialist Resume Examples & Samples

A minimum of a Bachelor's degree
A minimum of 5 years of work experience
Relevant experience in training development, process development, process documentation, system development or communications
Expert level ability with Microsoft Office Products including Word and PowerPoint. Expert ability with computer based authoring tools including Articulate Storyline and/or Adobe Captivate
Knowledge of SCORM standards. Experience with learning management system administration
Experience in automotive industry
Experience with regulatory requirements, National Highway Traffic Safety Administration (NHTSA), automotive recall processes
Certified Professional in Learning and Performance (CPLP) Preferred

HR Organizational Learning & Development Specialist Resume Examples & Samples

Support the Vice President, Human Resources and Global Talent Development & function by performing program management duties, such as coordinating internal meetings, assisting in preparation for meeting or workshop facilitation, content design/branding, tracking budget expenses, preparing and processing invoices, and serving as the point of contact for the group
Lead the design, development and implementation of programs, policies and strategies tailored to meet OD needs and program goals
Analysis of company-wide programs and/or training initiatives that need to be changed and/or implemented in order to increase organizational effectiveness
Identify/ incorporate best practices and lessons learned into proven company processes for organizational change management, performance management and talent management
Assist in coordinating all Talent Development programs, including tasks such as serving as point of contact for external vendors, scheduling, updating and maintaining schedules and rosters, reserving conference rooms, ordering supplies and refreshments, in addition to any other requirements for supporting a learning event
Communicates onboarding instructions to new employees, hiring managers and training departments. Responsible for the online onboarding portal in the US
Provides expert advice and guidance in the application of information and best practices associated with Teleflex Academy programs
Must exercise discretion and independent judgement with use of authority to formulate, affect, interpret, and act upon management policies with independent discretion when Manager is not available
Responsible for managing the administration of the department’s budget, signing invoices and negotiating on behalf of the company
Responsible for delivering results of psychometric evaluations and coaching for performance
Responsible for facilitation of U.S. based Teleflex Academy courses
Minimum of 3 years’ experience in a professional business environment
Bachelor’s Degree required, Master’s Degree preferred
Strong project management experience required
Excellent oral and written communication skills required
Ability to handle multiple priorities and complete tasks/projects within agreed upon deadlines
Self-motivated and works independently
Able to collaborate and interact with various individuals, teams and departments
Develops new approaches and ideas
Able to create plans, processes and reports
MS Office proficiency required
Detail oriented and able to produce thorough project plan templates
Talent Management or LMS/Training Tracking system experience preferred

Learning & Development Specialist Resume Examples & Samples

Provide internal performance consulting services to assist leadership in evaluating the need for talent management solutions for employees and teams experiencing deficiencies in overall performance
Manage projects related to various talent development and organizational initiatives, as needed, such as organizational design, performance management, talent development, succession planning, as well as training related compliance
Support the design and implementation of talent development programs based on the assessment of the business’ strategic objectives utilizing a variety of Human Performance Improvement (HPI) models that will enhance organizational effectiveness
Facilitate focus groups and interviews to assess individual, team and organization needs
Administer and facilitate leadership and competency training initiatives, to include workshop facilitation, applying the adult learning theory
Research and recommend outside vendors, consultants, and trainers to conduct training on specific topics, as needed
Create impactful presentations using a variety of media, including Power Point, video, webinars or printed materials for distribution to all corporate facilities and remote workers with sensitivity to all adult learning styles
Develop an effective measurement and monitoring system to ensure initiative goals are being met in terms of participation, usage, application and continuous improvement
Develop and administer online surveys in order to assess development gaps and needs, gather team member feedback/opinions, and evaluate program effectiveness
Develop learning materials including guides, job aids, and tools using intermediate level knowledge in the adult learning theory and all Microsoft Office and online training tools
Research and recommend internal career tracks and policies to ensure the development of key talent pools and promote retention of top talent
Interpret, diagnose, and present/communicate data (external benchmarking, best practices, and internal surveys)
Facilitate “train the trainer” sessions to efficiently deploy and implement talent development programs across the company
Diagnose and determine gaps in capabilities across the organization and design solutions to align talent development programs with immediate execution and future objectives
Deploy managerial and leadership training for cohorts of high potential employees by developing internally or selecting from vendors
Audit and report on talent development programs’ efficacy
Assist and support in defining evaluation methodologies for promotions and succession planning
Redesign and maintain new employee orientation and on-boarding
2-4 years in professional training environment including instructional design and facilitation
2-4 years in planning and executing projects in mid-size organizations with multi-divisional structure
Excellent people skills; demonstrated success building and maintaining strong internal and external relationships

Learning & Development Specialist Resume Examples & Samples

Lead, plan, coordinate and evaluate all areas of employee development for effectiveness and efficiency; with support from the Manager - Learning and Development
Project manage Learning and Development activities for complex projects from the creation of a Partner Agreement through to the identification, documentation, and communication of best practices / lessons learned with support from the Manager – Learning and Development
Conduct needs analysis, design/development, and translate simple and complex processes into easy to understand training materials to support the integration of new work activities and the standardization of existing work activities
Design technical and soft skill training and ensure that all key learning objectives are met
Evaluate instruction and learner activities; modifying materials as necessary to improve effectiveness and reflect current business knowledge / situations
Partner with stakeholders, project team members, global resources and Learning and Development team members to ensure the delivery of high quality training solutions that meet evolving business needs
Identify gaps and design solutions to address those gaps in created and/or presented training materials
Build relationships with Subject Matter Experts (SME’s), project team members, embedded business partners, and global resources to facilitate knowledge transfer
Support cost effective and efficient delivery of Instructional Design services by optimizing the use of technology, implementing best practices, and driving continuous improvement
Facilitate Train-the-Trainer and other training sessions, as needed
Support / administer Learning Management System in conjunction with other Learning and Development team members
Actively participate in the sharing of best practices with other members of the Human Resources team and BSC team members who create and/or facilitate training on their behalf and provide mentoring support as appropriate
This position’s primary interfaces are
Minimum 5 years Learning and Development experience
Familiarity with workplace knowledge management tools and SharePoint
Ability to use Visio, Microsoft Office 2010 (Word, PowerPoint) at an intermediate to expert level
Previous experience leading Learning and Development projects
Previous Leadership Development experience strongly preferred
Previous experience working in shared service center preferred
Learning Certification preferred (CTP, DDI)

Learning & Development Specialist Resume Examples & Samples

Drive L&D policies, processes, tracking and monitoring, and reporting standards for the Region in alignment with the Global L&D Operations manager
Act as resource to ensure effective and consistent implementation and delivery of core people processes and programs; manages all logistics (before, during and after) for training programs; coordinates partnerships with professional vendors as required; coordinates nomination process for programs; coordinates facility, accommodation and equipment needs; tracks participation and other success measures; coordinates all expenses and intercompany charges within finance timelines; provides data and reports as needed including for audit purposes
Manages L&D administration including user support, local ticket management, tool-linked communication, training of users and trainers, supports the roll-out of tool enhancements; drives reports
Develops and maintains state of the art communications channels for L&D such as local intranet pages, information to users, protocol of learning board meetings, training catalogues, program launch communication, training materials
Bachelors degree in relevant field
Min of 5 years of experience working with HR and Learning Systems
Experience in successfully managing Learning Systems projects such as roll-out of new tools, training of users, super user support, continuous improvement, and metrics
Proven analytical skills in working with data, identifying opportunities for improvement and executing a plan to deliver on those opportunities
Strong communication skills written and verbal, and ability to work across multiple levels in the organization
Local language and English communication proficiency

Senior Learning & Development Specialist Resume Examples & Samples

Facilitates and assesses business skills training programs for client
Assesses. designs and develops instructional materials including training manuals. facilitation guides. teaching aids. assessments. training activities. role play scenarios. self-paced study and performance evaluation tools
Employs a variety of training methodologies. techniques. concepts. learning tools. and practices to ensure maximum effectiveness of training program
Manages group dynamics through the use of learner focused environment and adult accelerated learning methods
Responsible for associate development including coaching associates to perform effectively
Reviews all programs assigned and continuously ensures they meet the rigorous standards that are set forth
Produces professional presentations and training materials using MS Word. PowerPoint and other desktop publishing software
Revises existing training materials and programs based on audit results. questionnaires. changing procedures and feedback from internal/ external customers. subject matter experts. program sponsors and trainers
Coordinates and organizes enrollment of students. assembles necessary program materials. decoration/setup of classroom. shopping for supplies. catering and other functions related to client University
Schedules training programs and prepares training status reports
Leads and coordinates projects for the Business Training department
Responsible for training trainers and managers on new content
5+ years of experience in design and Delivery of training programs using strong facilitation and communication skills. evaluation of learner needs. assessment of training programs and implementation of learning solutions for performance enhancement
Required: 1+ year of experience in leadership facilitation for at least mid-level management development programs Required
Experience in the following areas/competencies is advantageous: Claims / Member Services / Health Services / Call Center / Sales / Provider Relations Training and development / Corporate University/ HMO. managed health care or Insurance professional/ Curriculum development specialist/ Team leader for groups of 25 or more/ Online training / Computer based learning professional/ Public speaker / seminar leader Preferred
Proficient in writing professional self-study books and scripted lessons Intermediate
Skilled as a facilitator. public speaker and/or seminar leader experience Intermediate

Senior Learning & Development Specialist Resume Examples & Samples

Provides leadership to execute the organization’s people strategy; implements learning projects and activities
Demonstrates business understanding and drives for business results and outcomes with stakeholder analysis
Applies a systematic process for analyzing human performance gaps and closing them
Manages multiple stakeholders to establish clear objectives outlining behavioral and/or performance expectations,
Demonstrated skills in training design and curriculum development
Virtual instructor led learning design and delivery
Experience with a Learning Management System
Extensive experience working with Subject Matter Experts
Expert level knowledge and use of the Instructional System Design (ISD) process
All role-specific knowledge of the Learning & Development Specialist I
Undergraduate degree in Instructional Design or business, communication, education
Graduate degree in Instructional Design, preferred
Certified Performance and Learning Professional (CPLP) designation, preferred
Minimum of 10 years of experience which includes 5 years of experience in training program design and development

Learning & Development Specialist Resume Examples & Samples

Collaborate with the training lead, subject matter experts and management team on training needs and responsibilities
A core area of focus will be development of the Customer Service training programs to improve departmental performance and efficiency
Assist with instructor-led training both internally and externally with the goal of independently delivering training with time and experience
Manage new hire on-boarding, collaborating with hiring manager on requirements and objectives
Aid in the development of eLearning modules and related content on a regular basis including job aids, videos, training checklists, documentation and processes
Assist in creating effective assessments to measure learning progress and to evaluate effectiveness of instructional materials and courses
Track attendance and completion of learning activities using Learning Management System (LMS)
Bachelor’s degree or equivalent experience in training, education or communication
Proficient in Microsoft Office programs, especially Word and PowerPoint
Collaborate and operate well in a fast-paced, team-oriented environment
Strong attention to detail with excellent prioritization skills

Learning & Development Specialist Resume Examples & Samples

Consults with assigned client groups and key internal stakeholders on training and development needs and requirements aligned with the business strategy, priorities and reality of the business environment
Performs gap analysis between current performance and business goals and requirements
Establishes and refines learning strategy and learning plans for designated client groups to close performance gaps
Responsible for measurement of learning solutions to ensure they meet business objectives
Supports assigned business units in the promotion and implementation of blended learning solutions and ensures consistency, accuracy and quality of learning
Leverages global learning assets in priority and customizes for regional/local markets
Leverages the appropriate digital channels and internal platforms for members and managers to easily access learning
Coordinates projects for priority Canadian learning programs
5 years’ experience in learning and development or a related field with a focus on performance consulting/needs analysis, project coordination, course design and development
Experience working in IT professional services is an strong asset
Experience implementing synchronous and asynchronous technology-based learning solutions
Bachelor’s Degree (education, HR or related field)
French is an asset

Learning & Development Specialist Resume Examples & Samples

Project Management- responsible for total project management of large enterprise wide projects, from start to finish, with extreme attention to detail
Coordinate Special Initiatives- complete and track project/program calendar, deliverables, multi-level communication plan as well as meeting planning and logistics
Learning & Development- manage various training logistics of enrollment process, training calendar, meeting room set up, offsite venue procurement, and attendance tracking
Manages communication to learning program participants, giving logistics information as well as follow up communication

Learning & Development Specialist Resume Examples & Samples

Coordinate and conduct the Welcome Training
Collect and analyze the training needs for employees and managers
Conceptualize and implement the training plan
Monitoring the actions quality
Managing and monitoring the training budget
Providers management and pedagogical engineering on training projects
Provide reporting and make presentations to the work council
In touch with the OPCA FAFIEC
Marketing the training offer
Following up with the trainees curve evolution
Legal monitoring

Learning & Development Specialist Resume Examples & Samples

Support creation of learning content by organising pilot programmes, collating feedback, uploading content (including eLearning)
Create and maintain training events and sessions to ensure up to date training programme information is available to users
Monitor training demand and schedule sessions accordingly
Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists, dealing with delegate queries
Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges
Maintains and activates competency/ capability frameworks and assessment tools
Collate and share programme evaluation feedback with CoE
Provide regular reports and insights against L&D KPIs
Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
Coordinate global training nominations process
Take the Learning Needs Analysis and Client engagement materials from Learning CoE members and under direction, develop virtual learning materials to meet these requirements. (The tool used is likely to be Articulate Storyline, Moovly)
Liaise with the CoE learning managers and SMEs to ensure elearning development work is to requirements
Conduct quality assurance reviews to ensure training materials are technically accurate, functional, and conform to customer standards, industry best practices, and regulatory guidelines
Act as the producer in Virtual Classroom deliveries supporting the SME facilitating the course. Providing expertise in the system administration of Adobe Connect/Webex (whichever platform is chosen)
Modify existing training content to reflect product updates and meeting evolving learning needs
Provide timely and efficient troubleshooting assistance by investigating questions related to the courses and LMS platform

Learning & Development Specialist Resume Examples & Samples

Build close relationships with principal business and functional stakeholders
Coordinate and manage learning solution delivery
Delivery of training materials, class exercises, discussions for McAfee security products and solutions, and selling skills
Configuration and preparation of classroom environment
Provide feedback to managers on new hires strengths and weaknesses
Assessment of student participation, performance, and classroom behavior
Cross-functional collaboration with other business and regional HR and Learning resources
Create metrics and manage performance impact measurement process for learning solutions
Conduct performance gap & TNA (training needs assessment) analysis
Define learning objectives to support business performance improvement
Develop comprehensive performance based training programs
Coordinate instructional designers and other development and delivery resources as necessary
Assist in the continuing development and improvement of the technical career track
Global Travel required
Learning & development experience in the appropriate industry/business background, including proven experience relevant to functional assignment (e.g., technical)
Proven training, instructional design & facilitation skills
Strong project management skills– experience with GTD preferred
Successful business experience in training, facilitation, instructional design, event planning, project management
CPLP (Certified Professional in Learning & Performance) and/or PMP Preferred

Learning & Development Specialist Resume Examples & Samples

Identification, development, implementation and embedding of learning & development programs, systems and initiatives across the region
Consulting with business leaders and the Human Resources team regarding performance and development opportunities and solutions
Developing materials, engaging facilitators, scheduling and managing attendees
Collaborating with subject matter experts, instructional designers and specialists both internally and externally to design training and select best modalities for maximum impact and scale
Monitoring and evaluating the training program’s effectiveness, success and periodically report outcomes to stakeholders
Partnering with the Human Resources team to build a culture of learning
Implementing plans, scheduling and coordination of learning & development events
Supporting the implementation of small scale change management programs and interventions
Previous learning, training and development experience in a similar sized environment that is supported by a relevant tertiary qualification in adult education/learning, workplace training, assessment or coaching
Sound knowledge of contemporary learning & development with a broad range of experiences and a proven track record of identifying problems with a history of successful delivery of development solutions
Experience as a facilitator and the cultivation of strong working relationships within HR and the business
Strong stakeholder management capability
Project management experience within a learning and development setting
Highly effective communication skills and exceptional written and verbal communication skills

Learning & Development Specialist Resume Examples & Samples

Ensure effective delivery of training and development solutions to support the organization
Develop & review new training materials and collect feedback for revisions to course curriculum
Plan and manage projects & programs with moderate complexity
Design and deploy new development programs, including end to end change management that drives adoption
Manage projects for existing and new programs related to competency management, driving a culture of development,and consulting with leaders to understand technical training needs. Partner with stakeholders to create learning solutions aligned with these needs
Exercise good judgment to make timely decisions, solve problems and prioritize projects and responsibilities
Effectively collaborate with HR Business Partners to create development solutions
Leverage the Learning Management System to create scalable, user-focused solutions
Manage communication of training programs and drive internal awareness through various media including up-to-date online training calendar, training newsletters and direct communication with internal customers
Drive internal awareness/participation in development programs
Serve on education-related project teams, providing input into new programs and policies from an adult learning and communication perspective
Minimum of 5 years adult learning/within a fast-paced HR function or equivalent related experience
Proficiency with curriculum development for adult learning modalities
Proficiency with training creation and delivery
Proficiency with LMS systems
Demonstrated ability to train on a variety of topics in a high performing knowledge worker environment
Strong communication/ internal marketing skills
Microsoft Office Suite skills including strong PowerPoint, Word and Excel skills
DDI Certification a plus
Insights Certification a plus

Learning & Development Specialist Resume Examples & Samples

Worked 4+ years designing and teaching interactive curriculum and learning programs
Worked with business teams to elicit and prioritize their needs and translate them into effective learning opportunities
Mastered MS Office and Office365 products, including Microsoft Word and PowerPoint
Demonstrated visual storying telling and communications
Exposed to Learning Management Systems
Demonstrated strong problem-solving and interpersonal communication skills
Developed the ability to work independently and collaborate with a wide variety of stakeholders
Developed strong organizational skills and the ability to successfully manage multiple projects

Employee Learning & Development Specialist Resume Examples & Samples

Identifying employee training and development needs of organization through job analysis, appraisal schemes and regular consultation with business managers
Designing and expanding learning and development programs based on the needs of the organization and the individual
Keeping within budgets as assessing the return on investment of learning & development program
Developing and Delivering Effective Programs, such as New Employee Onboarding, Campus Graduates Onboarding and others
Producing training materials for in-house courses and delivering certain courses as trainer
Managing the delivery of learning and development programs and developing internal trainers’ pool
Monitoring, reviewing and evaluating the progress of trainees through questionnaires and discussions with managers
Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
Publishing newsletters, e-mails, fliers or memos; updating bulletin boards or calendars of events; and managing other tools to produce print and digital copies of communication
BA/BS degree in related discipline or equivalent experience in learning & development development
Minimum of 5 plus years of directly related experience
Comfortable interacting with all levels of staff, including management
Demonstrable track record of implementing and delivering results through an employee development program
Experienced in and passionate about learning & development
Has working knowledge of best practices in developing employees, and experience applying/adapting relevant practices within organizations
Effective communicator and facilitator – strong communication skills; Highly accomplished presenter able to deliver succinct messages
Good planning, writing and editing skills
Strong English communication capability, both in oral and written

Global Learning & Development Specialist Resume Examples & Samples

Project manage the development of ridesharing + EATs specific learning programs
Partner with subject experts across the company to create engaging learning activities and compelling course content that enhances retention
Stay close to the evolving needs of our ridesharing and EATs organizations, identifying new opportunities for learning support
Manage stakeholders across the business to get work done fast - like really fast!
Identify, isolate, and remove bottlenecks and operational weaknesses from current learning/development processes
Set, measure, and deliver on KPIs for learning and development programs
Assess the impact of learning programs and iterate to find the optimal delivery and investment
Willingness to relocate to San Francisco
BA/BS degree in a related field or equivalent practical experience
4-5 years experience in learning & development, consulting, project management, organizational development or other related field

Learning & Development Specialist Resume Examples & Samples

Deliver effective learning solutions to support NORAM clusters
Manage Learning Management System as Key User for NORAM cluster
Create digital learning solutions for Learning CBS and Danone NORAM
Process & Projects
Experience utilizing LMS or equivalent management system strongly preferred; Experience with Cornerstone LMS
Experience with authoring tools / e-Learning solutions strongly preferred
Demonstrated customer service capability and sense of urgency
Digital fluency / technology savvy
Drive for results and passion for developing a “Learning culture”
Minimum of two (2) years of relevant experience
Overnight travel estimated at 20%

Learning & Development Specialist Resume Examples & Samples

To be part of a young and dynamic team, and have the opportunity to work in a multi-cultural and diverse environment
Opportunity to work closely with different key stakeholders, L&D vendors, and global teams
Working knowledge in SAP HCM system (LSO)
Working knowledge in Salesforce.com workflow capabilities
Working knowledge in Sharepoint
Strong verbal and written communication skills. Is able to conduct high quality telephone interviews with learning and development process participants and managers/peers
Working knowledge of course content so that questions can be answered quickly and accurately
Financial analysis and accounting skills

Learning & Development Specialist Resume Examples & Samples

Conducts skills, technical, management and staff development training courses within business units or groups
Uses assessment tools to determine effectiveness of training programs
Interacts with functional organizations to develop specifications for content of courses
Evaluates need and develops new training materials and/or revises current material to ensure business unit or group training needs are met
Evaluates training methodology
Designs and develops in-house programs
Conducts follow up to determine applicability of course material

Learning Development Specialist Resume Examples & Samples

Partner with IT teams to understand their business goals and impediments
Leverage key insights and a user-centric mindset to develop, curate, or source solutions needed to grow the functional/technical skills of IT employees
Collaborate with personnel across the IT organization and seek to gain synergy and alignment when competencies cross multiple job families
Participate in the organization, planning, and execution of quarterly learning events
Attend regular meetings with SME teams to gain understanding of business goals and impediments
Conduct analyses to
2+ years experience as an instructional designer/developer
2+ years of experience with 2 of the following: Familiarity with IT organizational roles/responsibilities/processes, Instructional Design degree, Facilitation skills, or experience with the following software (MS Office, SharePoint, OneNote, Captivate and Camtasia)
Excellent Corporate communication
Experience as a Learning Development SME
Previous Instructional Design/Development experience in a matrixed environment

100

Learning & Development Specialist Resume Examples & Samples

Design and conduct needs assessments and analyze results from the business to determine the right solutions to support business needs and strategic initiatives
Develop engaging eLearning programs with sound UI principles
Film and edit video to include in eLearning courses, internal social media sites
Conduct evaluations to ensure effectiveness and continuous improvement of high quality training content to achieve business objectives
Master’s Degree preferred (Instructional Design, eLearning Technology, Learning Theory, etc)
Minimum 5 years of experience in learning and development that directly aligns with specific responsibilities for this position (Required)
Proficient with a variety of eLearning design and development tools include Captivate, Camtasia, Articulate Storyline (Required)
Proficient in graphic design and video editing software (e.g., Adobe Creative Suite, iMovie, Final Cut Pro) (Required)
Experience in gamification, Cornerstone On Demand, and open source platforms and tools preferred
Remains informed about industry trends, learning research, and emerging technologies
A demonstrated track record of providing excellent customer service, and acting with a ‘serving others’ mindset

101

Learning & Development Specialist Resume Examples & Samples

Effective facilitation of performance improvement learning initiatives on the floor or in the field - this could be through surgeries, workgroups, side by side support to mention a few within your allocated area and skills group
Effective delivery of structured/formal Know-How learning solutions e.g. Inductions and programmes like Aspire & Inspire within your allocated area and skills group
Effective preparation prior to delivery ensuring you have a constant focus on continuous improvement feeding learnings, observations and suggestions back into the learning cycle as is appropriate
Experience in delivering & facilitation learning & development programmes & initiatives or the effective coaching of frontline leaders and staff
A sound understanding of best in class customer service practice & standards in a fast paced environment across multiple customer facing channels
Experience in the design & delivery of tactical/local team based solutions

102

Learning & Development Specialist Resume Examples & Samples

5+ years’ experience in corporate learning and training programs
3+ years’ experience in building and managing eLearning and online training content
3+ years’ experience facilitating classroom trainings and new employee onboarding
Energy and passion for developing others in new and innovative ways
Must display a clear ability to speak publically, engage an audience, and drive content retention
Must have a clear understanding of transformative learning, brain science, and blending learning models
Thorough knowledge of Malwarebytes software, company culture, and core values. Comprehensive training will be provided
Ability to use common page layout, multi-media, and web design applications
Must have excellent work ethic, be a strong team player, and consistently meet deadlines
Possesses a positive and proactive attitude
Results driven mentality and excellent organizational skills
Ability to work independently as well as part of a cross-functional team
Must be willing to travel to global offices for occasional professional development. Travel estimated to be approximately 10-15% a year
Superior skills in Excel, Outlook, PowerPoint, Word, SharePoint necessary. Adobe and other design software is a plus

103

HR Learning & Development Specialist Resume Examples & Samples

Bachelor’s Degree in adult education, business management, HR or related field
Proficient in MS Office, advanced ability with Power Point
Efficient use of LMS tools and other content management systems including SharePoint
Ability to apply working knowledge of common training effectiveness methods to determine training effectiveness, vendor viability, and troubleshoot problems
Ability to analyze cost-benefit ratios, ROI of training initiatives
Business acumen – understands things like the business cycle, market position, competitive factors
Strong written and verbal communication skills
Strong customer focus, energy in seeking best solution to customer problems
Excellent attention to detail, able to juggle multiple tasks / projects simultaneously
Good foundational knowledge of adult education including identification of right solutions, tailoring content to different audiences, evaluation of results
Able to utilize technology to solve training needs including use of web-based solutions, development of eLearning, conferencing tools. Ability to use common authorware like Captivate, or similar CC
Familiar with basic concepts of leadership and leader development
Some training experience preferred

104

Learning & Development Specialist Resume Examples & Samples

Designing a broad range of needs-based learning and development solutions, with special focus on Plexus strategic initiatives, culture and core values
Responsible for the management of the new hire orientation program including planning, agendas, facilitating content and evaluation of program effectiveness
Maintaining a thorough knowledge of the Learning Management System (s), along with any updates/changes, and work directly with the vendor to troubleshoot any issues that arise
Performing needs analyses and review organization resources to ensure that training and development resources exist or are developed to support training needs based upon projected competencies, organizational changes, and other external factors, as well as the near- and long-term goals of the organization
Assisting the Human Resources Director with learning and organizational development initiatives and internal communications
Continually evaluating the effectiveness of training programs and materials and looking for opportunities to enhance. Also continually evaluating training content for accuracy and updating information
Developing measurement and evaluation on the effectiveness of learning and development curriculum provided, including pre- and post-assessments, surveys and evaluations
Ensure consistency in curriculum design approach, format, principle, and execution
Generate learning and development material in e-learning software, when appropriate

105

Senior Learning & Development Specialist Resume Examples & Samples

Culture & Leadership (e.g. Garage, Learning & Development, Culture Change)
Engineering System (e.g. Tools, Productivity, Agility)
Inspirational Engineering (e.g. Events, Storytelling Communications)
Build partnerships and drive ongoing dialogue across all Engineering groups to identify culture needs, understand current state approaches and influence the future experiences using a data driven approach
Contracts for joint ownership of culture strategies across HR & Engineering groups to increase Microsoft’s engineering talent’s impact
Actively represents Engineering profession around the globe in the forums and communities where we need to engage
Sought out as a company-wide resource to partner and consult with senior and/or disparate stakeholders to contribute to the shared goals of the team
Contributes to the design and execution of engineering culture programs and events related to the above mentioned 3 pillars
Develops and oversees consistent measurement and ROI metrics for Engineering culture change efforts to ensure impact and business return
Ensures all efforts accrue to the “North Star” metric of increasing the likelihood that engineers recommend Microsoft as one of the top places for engineers to work
Effectively balances investments in building skills and capabilities for today and tomorrow
Exceptional consultative, evangelization, and facilitation skills, including demonstrated ability to influence senior and executive leaders
Known collaborator and team player, works well within a matrix
Exceptional knowledge of learning & development
Strong project management skills with a passion to realize your full potential
Confident in an agile and highly ambiguous environment
Growth mindset, love to learn and adjust to changing needs of the role and team
10+ years in related Learning & Development roles
BS/BA degree

106

Learning & Development Specialist Resume Examples & Samples

Learning & Development Planning and Initiation: Ensure flawless execution of end to end processes for course and workshop deployment including planning, learning solutions catalog and portal set up, and document session master data and requirements, activities, ensuring accurate course descriptions, objectives, target audience, and approval requirements are completed on new course types and session forms
Execute the coordination and confirmation of facilitator availability on planned session dates including the confirmation of session requirements prior to executing the arrangements to provide all the necessary resources for the session to be delivered
Handle facilitator based on policies and guidelines defined by the Managers and creation of purchasing orders (PO)
Location and Catering: execute activities related to conference room booking (including room setup) and catering service requests of internal or external resources, whenever applicable, execute on-site coordinator services contracting activities
Materials: execute, whenever applicable, activities related to contracting material printing services including quotation approvals, negotiations based on policies and guidelines defined by the Managers and PO creation. Manage activities related to tracking and custom clearance for materials printed out of borders the session on-site location
Participants: upload restricted participant list when applicable. Manage participants’ enrollment. Execute the 360° assessment process including the distribution, printing and delivery of the reports
Control & follow up: Execute program series marketing initiatives. Coordinate material delivery and all on site preparation activities on the session begin date with the on-site coordinators. Update course information in the tool to credit participant´s training history. Execute the payment processes to vendors. Distribute course evaluations results. Execute after the fact course roster update in the system. Accountable for PO creation, goods receipt and chargeback processes
Reporting and Record Management: run an ad hoc reporting requirements. Provide full reporting quarterly, ad-hoc reporting as required including but not limited to financial results and participation information. Provides regular updates of the status of L&D metrics. Responsible to ensure metrics and SLAs are met. System maintenance. Include any Learning & Development administrative process improvements, external vendor information, calendars, etc
Case Management, Monitoring and Escalations: act as 1st level escalation, service case requests and manage case queues in Salesforce (case management system), redirect cases, ensure SLAs are met and cases are assigned to the right team for the areas of accountability. Collaborate with GBS Talent and Learning Manager, GBS Team leads, 2nd level team associates and global teams in resolving process, case issues and handoffs. If required, co-ordinate with the appropriate stakeholders to obtain approvals in line with agreed protocols, escalating requests to the team management in case they are out of process and/or require special handling, and recommend appropriate resolution, including policy exceptions
Operational Excellence/ Process improvements: identify process improvements, system enhancements needed to support the successful design, development and implementation of HR plans, programs, processes, and tools in collaboration with other HR teams. Ensure positive customer experience throughout areas of responsibility. Collaborate with the team management in ensuring the L&D metrics are reviewed and appropriate corrections/ modifications made in processes and service delivery
Influence and work virtually across multiply business units, markets and geographies. Act as a point of contact for more junior staff
Review and evaluate success via reporting and metrics

107

Learning & Development Specialist Resume Examples & Samples

Degree in training and development, human resources management, organizational development, or business administration
Must have Training/Learning and Development with talent management experience. Experience in organizing and implementing training and development initiatives for a large, diverse organisation
Preferably with experience in an HR role within a major customer focused organisation
With strong project management skills
High level communication and relationship management skills, with the ability to deal effectively with senior business leaders and external vendors
Strong analytical, management and decision-making skills to assess training needs and recommend appropriate solutions
Must have good interpersonal skills
Should have a basic understanding of business issues and key business performance indicators
Has demonstrated experience working closely with multi-disciplinary executives
Should have an appreciation of the diversity and sensitivity of different cultural and social norms and should be comfortable communicating across varied cultural environments

108

Learning & Development Specialist Resume Examples & Samples

2 years of relevant experience and a Bachelor’s degree or its equivalent or
Relevant experience and a Master’s degree or PhD or
Relevant Professional Experience
Minimum of 2 years professional experience
Minimum of 2 years Learning & Development experience
2+ years of curriculum development/delivery experience, preferably in the IT/Internet industry
Proven ability to operate across all functions of a company
Experience with learning management systems, highly preferred (examples; Cornerstone On-Demand, Sum-total, Latitude Learning, etc.)
Must be: a self-starter, team player, detail oriented and possesses strong communication skills
Highly organized with the ability to work well under pressure and manage multiple projects simultaneously
Ability to establish and maintain quality relationships with internal and external stakeholders
Ability and interest to develop high quality curriculums
Successful demonstration of adaptability/flexibility

109

Learning & Development Specialist Resume Examples & Samples

Proven ability to effectively facilitate Learning & Development Programs
Well-versed in Learning & Development best practices
Experience with providing effective, engaging coaching and feedback for a diverse workforce; experience supervising others preferred
Superior computer skills, including proficiency in Microsoft Office
Strong organizational and time management skills with a sense of urgency in exceeding goals
Experience in hospitality, retail, entertainment or other consumer-driven service business is highly preferred
L&D certifications and/or affiliations a plus
The capabilities necessary to perform the job are typically acquired through a Bachelor’s Degree and at least 1-2 years of experience in the Learning & Development field or an equivalent combination of training, education and professional experience

110

Learning & Development Specialist Resume Examples & Samples

Assess and Analyze: Assist in gathering and defining needs for various employee audiences within COE. Capture, analyze and evaluate data for all development related metrics to determine the impact of development initiatives to make improvement recommendations on behalf of COE employees
Implement Development program(s): Provide design input by applying instructional design methodology and adult learning theory to all sector specific programs and reinforcement mechanisms in partnership with L&D Consultants. Maintain quality by collecting and integrating feedback into future iterations of the course and/or curriculum through partnership with L&D, Organization Effectiveness, HRBL’s and other key COE stakeholders. Collaborate with subject matter experts to implement programmatic learning and development activities leveraging all learning methods and programs (i.e. instructor-led classroom, virtual, self-paced eLearning, etc.). Support implementation of development activities that support business initiatives and delivery of content where appropriate (eg. Introduction of Leaders; facilitation in partnership with HRBL and Business leaders). Coordinate before, during and after all development activities (touch point or secure and prep leaders)
Project Management: Use solid project management skills to implement all COE development activities. Track COE project schedules and be able to manage multiple projects simultaneously; progress, escalate, risk mitigation strategies and report out to key stakeholders
Change Management & Communication: Provide input and execute a COE change management plan (including behavior change fundamentals such as mindset shift, dealing with resistance, cultural shift). Collaborate with development team to design communication solutions to promote development. Build awareness to increase utilization of Northrop Grumman Development Center by employees
Bachelor’s Degree in adult education, HR, OD, or related discipline
Minimum 3 years of progressively responsible experience in learning and development or HR field in a large complex professional environment
Exceptional relationship-building skills with an ability to manage multiple clients with multiple needs in an efficient and effective manner
Demonstrated aptitude for learning with the flexibility to adapt to shifting priorities and navigate ambiguous situations. Demonstrated facilitation and platform skills in both virtual and face-to-face delivery methods
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Experience with social and mobile learning technologies; gamification; developing web-based, VILT courses
Experience in change management, talent management and larger scale OD/OE projects
Experience with assessment and evaluation methods
Strong interpersonal, written, and visual communication skills to bring together text, images, video, and audio for Sector specific, kick off materials, and reinforcement of NG development programs

111

Learning & Development Specialist Resume Examples & Samples

Curriculum Design, Development, and Delivery
Facilitation
Knowledge of Healthcare regulated environment preferred (FDA, cGMP, DEA, etc.)
Strong interpersonal/human relations skills
Ability to motivate and influence individuals to take action
Ability to operate a personal computer and use various software programs
Experience with Learning Management System(s) (Cornerstone, etc.)
Courseware Development Tools (Articulate, etc.)
Fluency with Microsoft Suite, including Outlook, Word, Excel, PowerPoint, Visio

112

Greenlight Learning & Development Specialist Resume Examples & Samples

Strong instructional design and curriculum development skills
Exceptional communication skills and the ability to synthesize and simplify complex topics and procedures
Advanced Spanish

113

Learning & Development Specialist Resume Examples & Samples

Work with internal clients, primarily Prospect Center, to deliver and update training programs for staff which are job-specific, interactive, and linked to work performance
Provide clients with a range of learning alternatives including classroom training, e-learning, video tutorials, online resources
Create a productive rapport with learners. Manage classroom dynamics to maximize knowledge transfer. Provide feedback to participants on performance and standards and coaches where needed
Works closely with clients to understand the work tasks and observe/carry out work tasks regularly to confirm training is reflective of real world scenarios
Monitors progress of training courses and evaluates their effectiveness
Suggests revisions and modifications for training courses based on participants' feedback and other measures of effectiveness
Work with other Learning & Development team members across the globe to share best practices and support multi-site projects
1 to 3 years of experience training others, developing materials, and/or coaching and mentoring others on the job
Preferred education in training & development, adult education, human resource or human performance improvement
Knowledge of group insurance industry preferred
Knowledge of Prospect Center process and procedure (preferred not essential)
Demonstrated ability to provide effective instruction, deliver learning programs, and create training materials
Has knowledge of adult learning theory and application or willingness and capacity to learn these principles
Excellent written, verbal and interpersonal communication skills required
Ability to manage multiple priorities in a fast-paced environment
Able to contribute to training project plans with approach, milestones, deliverables, schedules, and rollout strategy
Able to evaluate the success of training during the program, on the job, and where appropriate, provide evidence of how the learning improved job performance
Able and willing to travel to international sites. Travel may consist of 2-3 trips annually for 1-2 weeks per trip
Ability to work and collaborate in a virtual environment
Attributes: Attention to detail, strong commitment to delivering for internal clients, emphasis on quality of work, self-starting and takes initiative

114

Learning & Development Specialist Resume Examples & Samples

Design, develop, and maintain core curriculum, participant materials, instructor guides, and other collateral across paper-based and digital mediums
Leverage subject matter experts and external resources to design and deliver engaging and creative content
Successfully facilitate learning and development solutions using a variety of instructional techniques
Conduct needs analysis and work with PeopleWorks (PW) team members to develop metrics to measure and communicate the efficacy of L&D initiatives and programs
Work collaboratively with members of cross-functional teams to determine and build appropriate training solutions, materials, and media
Build partnerships with teams at the Restaurant Support Center (RSC) and in the Field with the brands to bridge gaps in knowledge/skills and deliver results
Interface professionally with stakeholders, business partners, and other internal clients
Work on multiple projects simultaneously, producing quality work under deadlines
Demonstrate flexibility and ability to effectively manage changes in project scope, timelines, and priorities
Up to 25% travel required
Feedback’s Priceless – I see more through your feedback
Own it – I own, drive and achieve key results
Win Together – I work across boundaries to achieve key results
Trust Matters – I act in a manner that cultivates trust in others
Thinking Forward – I think and act in a manner to deliver desired future results

115

Learning & Development Specialist Resume Examples & Samples

Must have 5-7 years of solid claims experience
Training, mentoring, or management experience is preferred but not required
Strong adult learning, facilitation and presentation skills preferred
Must be a self-starter and have the ability to work independently
Must be able to effectively manage time, projects and resources
Proficiency and experience in using multimedia training resources and MS Office applications such as Word, PowerPoint, Excel, WebEx, etc
Experience in design, development and facilitation of educational programs in a corporate setting a plus
Ability to create computer-based learning programs a plus

116

Temporary Learning & Development Specialist Resume Examples & Samples

Assist with day-to-day COE-specific programs and processes
Follow national policies, programs and guidelines are followed by team and manage escalations/exceptions, as needed
Bachelor’s Degree; Minimum of 1-3 years related experience
Ability to work effectively in a fast-paced, multi-tasking environment including managing to tight deadlines, identifying risks and escalating as appropriate, and coordinating multiple contributors
Previously demonstrated successful project management in highly decentralized organization, which required collaboration, consensus, and a high degree of influence to be successful
Can build relationships and deal comfortably with all levels within the firm. Can craft approaches that are perceived as positive and successful. Knows how to build and sustain credibility
Proficient Microsoft Office

117

Learning & Development Specialist Resume Examples & Samples

Utilize instructional design methodology to design and develop training materials for various learning contexts
Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures
Identify and assess organizational training needs
Meet with stakeholders to ascertain training needs
Work with SME to analyze and design learning materials for all media
Develop, organize, conduct and evaluate training programs
Teach skills such as computer applications, phone systems, product offers, policies and procedures, and sales and customer service techniques
Direct structured learning experiences
Hold meetings and presentations on learning material
Plan, organize, and implement a range of training activities
Modify existing training programs
Create interactive, multimedia presentations
Collaborate with Team Members to determine training methods and approaches that most effectively promote learner’s performance
Monitor effectiveness of training programs and progress of trainees
Manage the documentation of learning materials with appropriate version controls in formats that are user friendly and accessible
Conduct regular post-training competency evaluations of operations staff to assess the need for additional training
Continuous improvement of existing learning materials based on quality results, trainee survey results, and evaluation results
Evaluate learning results using Kirkpatrick levels of evaluation
Maintain learning resources in the LMS
Maintain design and delivery templates for online and classroom delivery
Regularly evaluate and communicate effectiveness of training programs to business stakeholders, as aligned with KPIs and overall business goals

118

Learning & Development Specialist Resume Examples & Samples

Design and create training manuals, online learning modules, and course materials
Ensure all projects are delivered on-time, according to budget and in-scope
Update training material to keep current with new topics and techniques
Review training materials from a variety of vendors and manage vendor relationships
Deliver and/or coordinate training using a variety of instructional techniques
Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment and coordinating enrollment
Apply for and secure state funding
Measure effectiveness and ROI of learning initiatives through a metrics-based tracking system
Keeps abreast of current trends and best practices within the Learning and Development industry to continually bring fresh ideas and approaches
Facilitate informal and formal learning programs company-wide to all levels of employees
Perform other duties as may be required or necessary
Bachelor’s degree or equivalent job experience
Proficiency in the use of MS Office Programs (Word, Excel, Powerpoint, Outlook) etc
2+ years experience with Learning Management Systems (LMS)
Knowledge of needs analysis, design, implementation and evaluation skills
Knowledge of Adult Learning Theories
Virtual learning Experience
Two- four years’ experience

119

Learning & Development Specialist Resume Examples & Samples

Possesses a Bachelor degree
Experience in either consulting, human resources or benefits administration industries
10-14 years of experience, with at least 8-10 years in training delivery role for leadership and other soft skills trainings
Experience with post training measures to gauge learning effectiveness
Prior experience of working in a IT/BPO L&D environment
Knowledge and understanding of end to end training cycle
Knowledge/understanding of Instructional Design would be an added advantage
Ability to create/develop program content based on requirements
Knowledge of evaluations of training programs and learning effectiveness
Sound written / oral communication skills, conceptual and analytical skills
Possess passion and drive towards delivery of training programs
Skills to interface/liaise effectively with internal customers towards needs' identification and conceptualize, develop relevant program content
Strong interpersonal skills and customer service orientation
A strong sense of commitment, meeting timelines and passion towards people capability development are necessary for the role

120

Learning & Development Specialist Resume Examples & Samples

Ability to navigate and make sense of big data sets and unfamiliar data (data cleaning, dealing with missing data, spotting mistakes, integrating data from multiple sources, standardization of data)
Successful use of applied statistics with strong attention to detail and precision with data
Understanding of the difference between correlation and causation
Strong understanding of talent development measures and principles (i.e., Phillips ROI methodology)
Experience with Return on Investment calculations including translating performance impact to financial valuation
Experience developing measurement plans and writing impact studies that include isolating the effects of the solution
Knowledge of process design principles (i.e., Six Sigma)
Experience designing/writing process flows, decision trees, and step/action tables
Ability to write effective measurement surveys and translate the results to business recommendations/actions
Ability to negotiate data sourcing agreements with stakeholder partners
Ability to define measurement needs and translate to requirements for data owners/IT
Strong project management and organization skills
Strong critical thinking, decision making, and prioritization skills
Strong analytical and statistical skills (i.e., regression analysis)
Strong presentation and storytelling skills
Experience creating interactive data visualizations (i.e., in Tableau, Cognos Workspace or like tool) preferred
High level of integrity required given this position works with sensitive types of data
Comfortable working with across all business units and departments including Finance, IT, Customer Service Operations, Sales Operations, HR
Ability to work effectively in a virtual team
Excellent team player with strong networking skills
Able to work with a high level of autonomy
Ability to differentiate between use/application of firm business rules vs. adhering to guidance
Expert proficiency with MS Excel and/or Google Sheets
Strong proficiency with MS PowerPoint and Word or Google equivalent
Proficiency with MS Visio or like tool preferred
Experience using statistical tool like SPSS or Minitab is preferred
Experience with SQL and query writing preferred

121

Learning & Development Specialist Resume Examples & Samples

10 years of experience with working in the Air Force Education and Training environment
Knowledge of the ADDIE Model for instructional design
BA or BS degree
Experience with serving as an action officer assigned to an Air Force or Major Command headquarters
Experience as a former Senior non-commissioned officer
ISD Certification

122

Learning & Development Specialist Resume Examples & Samples

Serve as part of a project management team or lead on projects including maintaining project plans, developing business cases, creating project charters, completing stakeholder analysis, providing executive updates and carry out resulting activity for the CIB L&D team or Firmwide L&D teams which may include research, technology analyses, best practice benchmarking
Look for process efficiencies and implement across the L&D organization
Act as key point of contact for CIB L&D on Firmwide L&D activity including vendor negotiations and contracts, process improvement efforts and other areas
Data analytics, including establishing an approach for best practice application of data management best practice across the team or working through specific asks including extracting themes and developing recommendations for the CIB L&D team’s activity
Relationship management with vendors, HR, Firmwide L&D colleagues and internal clients
Provide change management support on major transformation initiatives including development and execution of comprehensive communications
Consult with project leadership on appropriate change management strategy for initiatives
Experience driving or partnering on transformation efforts on cross line of business and/or global initiatives
Ability to manage complex projects with global, cross-LOB impacts
Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities
Ability to establish strong, collaborative relationships with a wide range of stakeholders across the organization
Strong technical and analytical skills, including proficient use of Excel, Word, and PowerPoint; MS Project and Visio is a plus
Possess a strong sense of intellectual curiosity and a passion to improve the L&D team or internal clients’ L&D experience
Able to accept responsibility and operate outside of individual comfort zone
Able to work under strict deadlines with flexible working hours (US vs. Global Time zones)
Ability to manage multiple and shifting priorities in a dynamic work environment with flexibility
Understanding of the Financial Services industry is preferred

123

Learning & Development Specialist Resume Examples & Samples

Facilitate and support New Employee orientation for NA population utilizing global structure
Manage schedule, invitations, rosters and costs associated with Talent Development programs
Manage records and statistical reports to track progress, feedback and identify trends
Design and deploy employee surveys to assess effectiveness of the programs and recommend changes and future state
Coordinate planning and sourcing all training materials required for Talent and development programs
Interface with Corporate Communications to align Talent programs to larger communication plans
Communicate with internal clients on materials under development including changes or developments that impact the project
Partner with Zebra’s Knowledge Center to provide basic level of support for the Talent Management System for the deployment of HR Talent programs
Serve as content administrator for the HR zConnect pages
Support the Org and Talent review process by consolidating and analyzing core HRIS talent data and administrating the talent system
Bachelor's Degree or equivalent work experience
Experience in facilitation in a corporate environment
Ability to effectively interact with all levels of organizational staff
Competencies include organizational skills, interpersonal and written/oral communication skills
Skilled in Excel, Word and Power Point
Excellent time management skills and the ability to work in a fast paced, agile organization

124

Learning & Development Specialist Resume Examples & Samples

Research and build training modules
Develop and deliver training programs
Manage New Hire Orientation
Knowledge and experience at a level normally acquired through the completion of a bachelor degree and a minimum of 3+ years experience preferred
Program/project management expertise or education
Facilitation or presentation experience
Past contributions to overall business tactics and strategy
Proficient PC Skills: Word, Excel, PowerPoint, Outlook, Research

125

Learning & Development Specialist Resume Examples & Samples

Ability to multi-task many related activities to achieve a common goal
High level of oral and written communication skills
Strong communication and presentation skills, specifically to large groups
Ability to build relationships at all levels of the organization
Experience in writing and organizing content to support learning objectives and identifying associated metrics
Experience evaluating course/curriculum quality to determine overall effectiveness of classes using delivery performance metrics
High level of proficiency with Microsoft Office products including Word, PowerPoint, Excel and OneNote
Strong understanding of training and development best practices and demonstrated ability to implement solutions based on industry standards/best practices

126

Learning & Development Specialist Resume Examples & Samples

Collaborate with the TED Team, HR, and business leaders to identify, scope, design and develop learning solutions which address business needs. Manage implementation timelines to test and deliver solutions which meet internal client expectations
Manage the execution of programs including but not limited to onboarding, competency development, leadership development, and team effectiveness. Coordinate training schedules and logistics for training
Manage the evaluation of learning solutions. Facilitate online and classroom learning
Provide support for administration of development assessments (e.g., 360-Degree Feedback)

127

Learning & Development Specialist Resume Examples & Samples

Design and develop iPad based, interactive training programs and corresponding materials including, but not limited to, training design documents, scripts, storyboards, skill development activities, reference guides, assessments, and facilitator guides
Develop collaborative relationships with training team and subject matter experts to plan and scope requirements for training
Create role-based learning plans and provide field support for training implementation
Update, track, and manage content through a learning management system
Evaluate, propose, and implement enhancements to existing curriculum and materials based on changing business needs
2-5 years’ experience designing learning activities and materials; experience with ADDIE instructional design model a plus
Experience managing multiple projects simultaneously in a fast paced environment
Experience working with cross-functional partners at all levels of the organization to develop content and assess training needs
Experience with video editing and / or video production a strong plus
Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator); graphic design skills a plus
Experience with HTML5, e-learning authoring tools (Adobe Captivate, Storyline), or web design
Strong writing, editing, and communication skills
Possess strong sense of urgency (makes it happen)
Commit to results and maintains commitment, regardless of obstacles and frustrations
Demonstrate the ability to manage change in an appropriate and effective manner and is a strong role model to the team
Organize and express ideas clearly, concisely and accurately, verbally and in writing
Actively participate in meeting and encourages others to do likewise; shares ideas and asks pertinent questions
Develop and maintains productive partnerships inside and outside David’s Bridal

128

Learning & Development Specialist Resume Examples & Samples

3-4 years relevant experience in Learning and Development field
Strong instructional design (including curriculum design) skills with ability to build a strategy and follow it through to execution
Dynamic facilitation skills
Strong program relationship building skills
Ability to apply systems thinking to work
Ability to coach and mentor others
Online learning development skills using Articulate
Ability to collaborate with and influence others

129

Learning & Development Specialist Resume Examples & Samples

Degree or 3rd level qualification (Business, Science)
A Learning and Development qualification is desirable
At least 3 years experience in the Pharmaceutical industry or a similar operating environment
Demonstrated knowledge in more than one pharmaceutical and/or chemical manufacturing operation (e.g. Manufacturing, Quality, Engineering, etc.)
Organisation Skills: Ability to manage multiple priorities and to know when to escalate issues for resolution
Learning Delivery: Knowledge of methods and alternatives for delivering learning solutions
Knowledge of and experience in applying Six Sigma and Lean methodologies
Desirable Project Management qualification and evidence of Continuous Professional Development
Knowledgeable in Learning and Development
Ability to respond to changing priorities
Adult Learning Theory and Practice: Knowledge of concepts and practices of adult learning and its application to the workplace

130

HR Learning & Development Specialist Resume Examples & Samples

Ensure high quality and timeliness of the Learning and Development processes and assigned tasks, such as: coordination of training logistics, managing participant lists and nominations, cooperation with global training team
Coordinates and schedules training activities/events related to leadership and employee development
Deliver best in class Learning and Development Service support to the HR community, business managers and employees
Execute Learning and Development programs according to the defined terms and conditions
Administration of the learning management system
Recommend enhancements, improvements and simplification to existing processes and procedures based on own experience and feedback from employees

131

Learning & Development Specialist Resume Examples & Samples

2+ years’ experience in marketing roles within the Commercial or Consumer motion
Preferred experience in learning design and delivery
Bachelor’s and/or Master’s in Education or Marketing or related professional experiences
Ability and confidence to design and execute sales learning programs
Comfortable with modern learning experience techniques
Cross functional leadership and collaboration skills
Strong project management and communication skills (oral and written)
Track record of continuous learning
Travel: Up to 25%

132

Learning & Development Specialist Resume Examples & Samples

Design and deliver learning experiences to include traditional instructor- based classroom learning, e-learning courses, and other learning aids, tools, and resources that promote an overall creative and interactive learning experience for audience and supports the evolving Investor Services Center talent development framework
Leverage instructional design methodology to support enhancements to Financial Engines services through use of the learning management system, Adobe Captivate, and virtual presentations through Skype for Business · Partner closely with Investor Services Center management, Advisor SME, internal and external partners to develop curricula
Participate in training course implementations as required, i.e. provides knowledge transfer sessions (train-the-trainer) and classroom facilitation as needed
Evaluates training effectiveness by using pre-test and post-test measures, interviews, and examining various records and reports; and recommends modifications to training, as appropriate
Works with Training Manager on administrative functions: Maintain accurate training records, online training calendar including all new-hire training, refresher training, and certification training scheduled in Phoenix, Boston and partner sites
Minimum 5 years progressive experience in learning and development (preferred combination of instructional design and delivery & facilitation experience)
2-4 years’ experience training in a Financial Services call center
Demonstrated ability to establish and maintain collaborative, cross-functional relationships at multiple levels
In-depth knowledge of adult learning principles, design methodologies and experienced application of instructional design processes
Experience with a variety of computer applications, i.e. Microsoft Office Suite and e-Learning development tools
Capacity to work in a fast-paced and changing environment with multiple priorities that need to be effectively managed, while maintaining composure and flexibility
Successful candidates will be able to provide examples of past learning solutions and tools created and/or delivered, as well as participate in a brief design test and facilitate a brief learning piece

133

Learning & Development Specialist Resume Examples & Samples

Must possess good analytical, leadership, problem-solving, decision-making, planning, facilitation,
And presentation skills
Must demonstrate effective organizational, interpersonal, and communication skills (verbal and
Written)
Must be results driven and detail oriented with the ability to manage change in a dynamic
Environment

134

Learning & Development Specialist Resume Examples & Samples

Learning Programs
Bachelor's degree from an accredited university and minimum 5 years related work experience OR minimum of 6 years work specific experience
5 years of learning, organizational development, talent management or other relevant experience
3 years of experience utilizing Microsoft Office Products including Word, Excel and Powerpoint

135

Learning Development Specialist Resume Examples & Samples

Develop, manage, and update all internal sales/operations courses including technology enabled learning design strategies that support sales learning objectives, promote learning communities, social and collaborative content sharing and a high engagement learning culture
Consult with Director of Learning and Development to shape and implement key corporate initiatives and program design leveraging expert design knowledge to develop and implement high engagement learning experiences
Partner with HR, Director of Sales Learning and Development and other key Cengage Learning Leadership in the development of learning priorities, by making recommendations based on learning priorities and budgeted investment in e- learning and development tools for the sales organization

136

Learning & Development Specialist Resume Examples & Samples

Demonstrated ability to work within a GUI environment to develop web solutions
Must be proficient in HTML
Some experience in editing and creating basic web programming (Javascript, CSS)
Ability to be self-motivated as an individual to learn new technologies
Solid multitasking skills, organization, and time management
Strong communication skills required to work within project teams and be a liaison between multiple teams
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives
Knowledge of methods, tools and techniques; ability to evaluate the effectiveness of a training program
Knowledge of employee training and development methodologies and ability to ensure that a target population has the knowledge and skills required to meet both tactical and strategic objectives
Knowledge of and ability to design, implement, evaluate and develop an organizationÝs training programs to achieve high business performance
Knowledge of processes, tools and techniques; ability to design and implement competency-based Training and Development (T&D) programs

137

Learning & Development Specialist Resume Examples & Samples

Oversee all learning activities in a part of the Quality and Regulatory domain to ensure learning and development programs are aligned to and support business needs and functional transformation
Develop the business case for proposed learning including design options to enable cost conscious decision making (e.g. buy, build and/or optimize learning)
Work with content experts in the function to identify learning topics and objectives, create content outline for proposed learning solution and set the specification for delivery approach and channels
Improve the efficiency and effectiveness of learning (ROI), evaluate outcomes, report and measure results of business impact post learning
Track all learning and development programs against relevant schedule, budget and learning objectives and report on progress
Set-up leader-led learning programs, train the trainer approaches and certification mechanisms as needed
Manage processes and relationships with Philips University’s shared service teams, business stakeholders and external vendors
Develop the training capability to deliver the programs and plan the annual training delivery calendar to ensure all relevant sites or groups have access to training
Assess regulatory requirements, learning standards, quality guidelines, and business roles and learning journeys to ensure quality of learning offering

138

Learning & Development Specialist Resume Examples & Samples

Conducts training classes, which include content about the job, the Company, and different client programs
Facilitates new hire training using the provided curriculum to call center staff
Facilitates continuing education classes to existing call center staff for new products, services, customer service skills and market launches
Provide performance feedback to class participants responsible for the professional development of the customer service and support staff
Communicates with various departments within the organization, including resource planning, human resources, quality and the help desk
Assists Operations with understanding agent opportunities and updating training programs to meet those needs
Collects information regarding response systems, human interactions, and information systems requirements
Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy

139

Learning & Development Specialist Resume Examples & Samples

Develop minimum skill requirements for all functions within the organization
Evaluate all processes utilized by the organization on a continual basis
Working with process owners, develop and implement more efficient processes
Through direct visits or via other methods, determine best in class practices
Devise and implement a vehicle for measuring organization’s performance
Implement training to transfer required knowledge to team members
Continuously assess team members to ensure they meet minimum skill requirements
Assist in the recruitment of new members for the organization

140

Senior Learning & Development Specialist Resume Examples & Samples

Effectively implement and/or facilitate learning programs, virtually and in-person, by defining expectations and measures before, during and after training to position associates to support the needs of the business area, the division, and the firm
Lead design efforts of learning programs of varying scales from inception through evaluation within designated timeframe
Establish and maintain relationships with business area leaders and associates to proactively maintain learning materials and provide training solutions
Continually monitor and evaluate learning programs to ensure quality and recommend enhancements to embed the expected learning outcomes
Collaborate with subject matter experts and training specialists throughout the firm to analyze needs, develop appropriate learning objectives, and gather/maintain information
Coach team members on instructional design
Manage vendors and contingent workers

141

Academy Learning & Development Specialist Resume Examples & Samples

Work collaboratively with HubSpot Academy team members to improve their teaching skills and abilities
Review and help create quiz and test questions
Create teaching and training materials for internal and external use
Monitor consistency of the team’s educational content, spot checking their work
Work with our content editor to integrate consistent messaging, voice, and tone across all content pieces, including site content, user interface copy, emails, social media posts, etc
Participate in editorial planning meetings to conceptualize and execute training program content and learning strategies
Conduct training audits to gather strategic business and user insights so that the team can create more effective teaching material
5+ years of teaching experience required (high school or above)
A passion for hands-on writing and editing
Analysis of and reporting on training content
A deep passion for learning
Excellent writing and communication skills
A careful attention to detail
The ability to multitask and meet tight deadlines
A portfolio of educational content

142

Learning & Development Specialist Resume Examples & Samples

2-4 years experience in Finance/Accounting, Communications or Training
Knowledge of Finance processes including learning and development needs and CPE’s. Understanding of Finance educational and development requirements
Bachelors in Communications/ Instructional Design/ Education, Finance or Accounting

143

Learning & Development Specialist Resume Examples & Samples

Work with organization to understand training and development needs for specific business, performance issues and/or across employee groups and determine strategies to meet needs
Lead the design, development, implementation, and delivery of training curriculum
Develop testing and evaluation procedures. Provide recommendations for improvement
Manage the training and development calendar and ensure the programs stay within budget
Manage internal and external partners and suppliers, along with training and development budgets related to specific initiatives
Ensure training is being utilized for the target audiences. Establish scorecard and tracking systems to gather results data
Evaluate the effectiveness of training programs at satisfaction, activity, and business outcome levels
Keep up to date with developments in training by reading books, going to seminars/meetings and attending relevant courses
Serve as a resource to answer employee questions regarding training needs and programs
Develop, customize, manage and implement online learning curriculum
Supervise Training Administrator
Extremely solid presentation and group facilitation skills
Ability to identify needs, design training and performance solutions and measure impact
Ability to influence partners and key stakeholder groups

144

Learning & Development Specialist Resume Examples & Samples

Lead instructional design projects that align with business goals and drive results
Create strategy and design documents to specify training objectives, content, materials and instructional methods based on needs analysis and an understanding of the learners
Utilize a broad range of interactive and creative instructional methods, including, for example, simulations, games, hands-on activities, interactive case studies, and role plays
Design learning as a continuous process using a blended approach (multiple methods and delivery channels)
Design level I, II and III evaluation activities
Consistently seeks to improve learning materials through innovation, advancements in e-learning industry and other areas of opportunities
Lead design and drive development of effective webinars for technical or advanced topics in a fast-paced, deadline-driven environment
Identify innovative methods and employ creative, interactive classroom and webinar design strategies
Work closely and interact directly with Cox Automotive Media leaders and employees to identify and document learning needs that align with business objectives
Conduct analysis that identifies current state job performance and performance gaps in customer service, operations, administrative and financial business units
Develop training and performance improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences
Obtain and maintain a working knowledge of Cox Automotive Media products, processes, applications, customers and business units
Maintain an understanding of business units’ objectives and current activities by attending team meetings and through continuous communication with managers, team leaders, and employees
Develop training materials, including participant guides, quick-reference guides, facilitator guides, job aides, e-learning story boards, and video scripts
Demonstrate ability to effectively work on multiple assignments, activities or projects as required
Analyze the training need to develop accurate and measurable learning objectives
Effectively use technology to create innovative and engaging learning materials
Create graphics for use in the learning experiences, brochures, posters
Maintain a presence on social media outlets for the Learning and Development team
Design and maintain web pages for the Learning and Development team
Design and facilitate webinars and podcasts
Establish and maintain relationships with subject matter experts and partners within the business and the wider industry to stay abreast of current thinking and brings best practices to the organization
Bachelor’s Degree in Education, Instructional Design, Leadership and Administration, Educational Psychology, Instructional Technology
3 years of Instructional Design experience
2 years of Web Design experience
2 years of Video Design experience
Demonstrated webinar facilitation experience

145

Senior Learning & Development Specialist Resume Examples & Samples

Acts as a consultant to internal customer base to determine root-cause training needs, target audiences, knowledge and performance gaps to improve individual and overall organization performance
Design and develop online educational programs– Programs may include traditional stand-alone Flash-based e-learning modules, webinars (live and pre-recorded), screen/ pod casting, and other online learning types
Support the Senior Manager, HR Capabilities in developing, managing the delivery of, marketing and evaluating the effectiveness of training programs that prepare, equip and enable participants to achieve success in their roles. Develop programs using the most efficient and effective delivery medium that suits the course content. Use subject matter experts to develop content. Promote the benefits of specific programs to the target roles/organizations. Liaise with HR Business Partners to promote programs
Update materials in a variety of formats, including facilitator/instructor-led/classroom, e-learning, virtual classroom (webinars/live meetings), and self-directed using active training and Adult Learning principles, procedural guides, instructional videos and visual aids
Update operational and supervisory training manuals on a regular basis to ensure changes in policies and procedures; ensure timely communication of modifications in policies and procedures
Conducts in-house trainings that include enterprise wide and business unit specific courses
Develops e-Learning modules using Articulate Storyline and Adobe Captivate
Partners with the IT department to maintain technology guides to ensure current and accurate information in all programs is shared each time it is delivered
Researches computer on-line training programs (e-learning) for purchase and/or develop programs for in-house e-learning. Partners with external vendors that offer trainings
Prepares, analyzes and presents training data and/or information to various management groups and makes recommendations to improve organizations’ overall performance
Partners with divisional counterparts to coordinate, plan and support instructor led courses and manage project calendar
Establishes and maintains collaborative working relationships with others related to learning, problem solving, back-up support and other related team functions. Builds stronger relationships with training teams in other divisions. Leverages training offerings available through Daymon’s corporate university
Displays consistent self-development by reading relevant journals and attending meetings and courses designed to enhance training acumen
Travel requirement is approximately 20% to fulfill job requirements and/or attend meetings
Performs other duties as required and assigned
Supports the development of “Blended” Learning Program Components to Enhance Traditional Instructor-Led Training – Works with the learning and development team to identify the most efficient online training program components that can be utilized to compliment, enhance or replace components of traditional instructor-led content
Must have three (3) to five (5) years of related or Human Resources experience in a fast-paced team environment
3+ years of eLearning instructional design experience
A minimum of two (2) years performing stand-up training
Bachelor’s Degree in Instructional Design, Instructional Technologies, Information Design or equivalent, required. Professional Certificate in Instructional Design preferred
Intermediate to advanced skill in developing eLearning using Articulate Storyline and/or Adobe Captivate
Intermediate to advanced knowledge of Microsoft Office Suite (Word, Excel, Access, Outlook, Power Point)
Thorough understanding of instructional design techniques, needs analysis/assessment, adult-learning theories and measurement/evaluation processes
Knowledge of Human Resources best practices and Federal, State and Local employment laws

146

Learning & Development Specialist Resume Examples & Samples

You will manage all aspects of L&D programs, including project management, event coordination and support, and vendor management
Program managing some of our core tools and resources (online tools, manager job aids, and other L&D collateral) while also helping assess and develop new resources to build manager and employee capability
Partnering across with Human Resource Business Partners, People Operations, Core Influencers, and the Mozilla leadership team to support capability building programs such as Manager Training
Facilitate a wide variety of programs ranging from change management, team building, leadership programs, self-discover, career planning, and core training sessions
Research, design, develop and facilitate instructor led and web-based training content
You will collaborate with various business divisions to identify needs and desired learning outcomes and develop programs and implementation recommendations that support achievement of business goals and strategy
Develop interim Learning Management System (LMS) workaround until full system procured in future years
You will help maintain and evolve existing career development tools to further support Mozillians
2-3+ years L&D Experience (some HR Generalist Experience may substitute)
Bachelor’s Degree in business, HR, or social sciences
Demonstrated success in HR Program Management (can be in L&D or other HR center of excellence)
You have a portfolio of expertise that shows a client focus as related to the development space (creating exceptional WOW moments for clients)
Experience creating and facilitating dynamic instructor led trainings across a variety of mediums including the virtual classroom
You are skilled at translating complex concepts into a simple, effective tool or process for leaders and employees
You have foundational experience in designing curriculum that appreciates a diverse workforce and ensures inclusivity

147

Learning & Development Specialist Resume Examples & Samples

Recommend, design, develop, evaluate and maintain creative learning solutions for a dispersed Sales workforce that includes, but is not limited to, instructor led, eLearning, audio, video, activities, assessments, job aids and blended learning experiences
Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training, blended learning) to improve skill development and to accommodate distance and learning styles
Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and procedures
Develop, administer and analyze results of needs assessments and post-training evaluations
Make recommendations and modify training programs, as appropriate, based upon the results of training effectiveness metrics and quality review results
Facilitate learning solutions and Train the Trainer sessions, as required
Utilize the corporate Learning Management System (LMS) to track and run standard reports related to registration and completion of learning activities
Travel up to 40% to conduct field training and attend sales meetings, training sessions and Learning and Development (L&D) conferences
Mentor and support new Inside Sales Representatives, Account Managers, District Sales Managers (DSMs) and Health System Executives (HSEs) through a multiphase rapid onboarding training process
Assist in the development of and provide delivery for various instructor-led, web-based and online sales training curriculum
Establish relationships with functional area managers, DSMs and Subject Matter Experts (SMEs) to build and maintain course content
Observe and monitor inside sales calls and travel with Account Managers to scheduled customer meetings to reinforce training and support continued development
Schedule and coordinate the logistics for phases of onboarding, laboratory and Lunch & Learn trainings
Manage supplier relationships used for the development and delivery of product training
Assist with the build out of L&D infrastructure (i.e., course content, standardized processes, guidelines, communications)
Bachelor’s degree or equivalent experience in Healthcare, Business, Science, Education or Communications
Sales training experience in diagnostic, healthcare or medical device markets preferred
3+ years’ experience in instructor-led and e-Learning course design and development
Knowledge and experience using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat, Oracle UPK)
Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods
Ability to rapidly convert instructor-led materials into highly interactive, engaging and meaningful e-Learning content
Ability to create and/or enhance instructor-led materials to design and develop engaging presentations, content, role plays and system scenarios and exercises
Experience with Learning Management Systems (LMS) (i.e., Success Factors, Mobile Agility, Oracle)
Knowledge and experience using Customer Management Relationship (CRM)

148

Learning & Development Specialist Resume Examples & Samples

Minimum of 3-5 years’ experience with the full cycle of learning design – diagnosis, design, delivery and evaluation, for both face to face and e- learning
Project Management experience – proven ability to operate and lead a project through all its stages, from inception to post investment review
Stakeholder Management – Particularly managing requirements, helping to clarify needs and priorities, and managing expectations
Strong consulting and advisory focus
Ability to influence and coordinate stakeholders remotely, across multiple time zones
Strong technical aptitude with willingness to learn and work with new technologies
Strong team focus and demonstrated ability to work collaboratively with partners from diverse backgrounds
Tenacity to follow through to completion of tasks

149

Technical Learning & Development Specialist Resume Examples & Samples

Work closely with East Asia Skills Leaders and office learning representatives to formulate appropriate technical training plans. Identify best ways to address the learning needs, either through formal training or other informal means
Undertake design with trainers/activity designers and advise on methodology
Deliver train the trainer and other programmes designed to support course designers/trainers
Support “first runs” of face-to-face classroom courses with trainers and facilitate review of feedback to ensure that the quality of delivery is established early on
Be the main facilitator of face-to-face informal learning and sharing activities and help maximize knowledge capturing throughout the delivery process
Degree in related discipline
At least 7 years of relevant working experience
Experience of the full cycle of learning design, including diagnosis, design, delivery and evaluation, preferably for both face-to-face and e-learning
Solid knowledge management experience in using various tools, such as knowledge cafe, storytelling, after action review, etc. to facilitate knowledge capturing
Experience in managing learning through Moodle
Strong technical aptitude with willingness to learn and work with new technologies
Excellent communication skills in both written and spoken English and Chinese. Good command of Putonghua

150

Learning & Development Specialist Resume Examples & Samples

Effectively design, deliver and evaluate product, process/systems and soft skills learning solutions to employees
Collaborate with the LBP to proactively measure the continued effectiveness of learning activities, reviewing the quality of learning solutions and the assessment of the ROI for the business
Effectively Market the learning and development opportunities to the business, supporting in achieving a high Employee Opinion Survey
Consult, influence, coach and engage stakeholders to support learning in the workplace
Coordinate, support and monitor the delivery of the business Induction and on-boarding programme to ensure its effectiveness, timeliness and relevance to new employees
Support in maintaining the L and D budget by understanding learning solution costs, ensuring that the budget is only spent against authorised learnings
Proactively provide feedback to employees and managers in relation to individual and group learning events to encourage performance improvement
Work in partnership with the rest of the L&D team to delivery of a broad range of L&D solutions which range across all departments, legal and management skills and processes to employees, with a depth of knowledge that ensures delegates learn new skills, with the ability to analyse data and ensure that programmes are efficient in terms of costs, delegate fill and resource
Develop and maintain good working relationships with business subject matter experts in order to deliver up to date, relevant and accurate product and technical learning solutions
Accountable for all governance and compliance requirements are adhered to and that version control, record keeping and quality review activities are carried out to the FCA and Bank standards
Represent Premium Finance learning and development on business change programmes; participating in the relevant operational and project meetings to ensure learning activities are planned and managed effectively within agreed timescales and budget to support operational changes
Confident, articulate and credible when discussing learning solutions with senior business stakeholders, communicating in an open and transparent way, explaining ideas clearly and concisely
Undertake the administration and preparation of learning solutions including the effective running of the LMS system
Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*

151

Learning & Development Specialist Resume Examples & Samples

Preparing and monitoring the training budgets and expenditures, as well as the delivery of the overall training curricula, using the systems in place
Assessing the effectiveness of the learning & development related activities and proposing ways of closing the potential gaps
Identifying, selecting and coordinating external providers and accreditation bodies necessary to deliver training to the appropriate standards
Designing communication campaigns meant to increase staff’s awareness of the L&D offering
Coordinating and developing staff involved in administrating L&D related projects
Contributing to the design and delivery of the local training programs

152

Learning & Development Specialist Resume Examples & Samples

Deliver learning and development programs through various modalities including instructor led classes, Webinars, eLearning, small group facilitation, 1:1 coaching, self-directed reference materials
Apply instructional design (ADDIE) methodology when developing and delivering learning programs. Design eLearning outlines and storyboards as needed
Build relationships with business unit leaders and managers when initiating the creation of a learning program and during the closure or follow up phase
Apply project management skills to oversee timelines, key deliverables, and monitor risks during the development and implementation of a learning program
Conduct on-site performance observations of business and operations to identify specific gaps in knowledge, skills, and behavior in the learning population
Organize classroom schedules with facility and technical resources. Ensure program schedules and learner registration are setup and enrollment is monitored
Collect feedback on training quality and delivery through evaluations and surveys, etc. Assimilate results, develop and report on key performance indicators (KPI). Develop and implement measures to address identified deficiencies and enhance the program
Bachelor’s degree in business, human resources, organizational communication, or related field
3-5 years of experience designing, developing, delivering, and evaluating leadership development, operations training, and performance improvement initiatives

153

Senior Learning & Development Specialist Resume Examples & Samples

Builds new training programs and customizes existing training programs to meet internal and external customers' needs
Facilitates training programs, including internal live classroom sessions, webinars and online training courses
Monitors and reports the effectiveness of training programs and learner performance
Acts as a role model for learners and other team members
Mentors and develops other team members
Drives Overstock culture to the rest of the company
Identifies areas for operational improvement/ excellence
Promotes quality achievement and performance improvement
Provides support to the Training Manager(s)
Works closely with subject matter experts (SMEs), business owners, executives and developers to identify and execute needed training programs
Identifies and drives continuous improvement through metric analysis and improvement
Must be proficient in Overstock.com policy and culture
Manages internal and external knowledge bases
Identify and implement improvement based on training industry standards and evolution
Learns and applies new skills as required to ensure success for our business
Perform other duties as required and assigned by manager and upper management
Follow legal policies as directed
Advanced knowledge of Word, Excel, and PowerPoint
Proficient with training design programs (i.e. Articulate, Captivate, Camtasia, and Learning Management Systems)
Videography

154

Learning & Development Specialist Resume Examples & Samples

Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company
Designs and develops training programs for management and employees
Develops learning activities, audio-visual materials, instructor guides and lesson plans
Identifies/incorporates best practices and lessons learned into program plans
Serves as a project lead and subject matter expert on companywide strategic initiatives including new systems, processes, and procedures
Liaise with managers to determine training needs and schedule training sessions
Conduct seminars, workshops, individual training sessions etc
Support and mentor current and new employees
Keep attendance records and manages training budgets
Conduct evaluations to identify areas of improvement
Support all organizational development activities and processes such as Performance Management and People Development Review
Bachelor's Degree in Training, Organizational Development, Human Performance, or other relevant field
Minimum of five (5) years of progressive responsible experience working in Training, Organizational Development, or equivalent discipline
Demonstrated understanding of needs assessment, program design and development, facilitation, measurement, and maintenance
Strong knowledge and understanding of adult learning theory and principles
Strong presentation skills
Ability to form meaningful partnerships with various business unit heads and senior executive team
Well-organized and detail oriented
Critical thinking and decision making
Proficient in Microsoft Office Suite
Experience with maintaining and administering online Learning Management Systems
Experience with web-based training design software
Self-starter with high energy and proven record of instituting continuous improvement

155

Temporary Learning & Development Specialist Resume Examples & Samples

Assist in the administration and coordination of all organization, professional and leadership development programs and resources. This includes the coordination, planning, scheduling and execution of all-employee training programs, manager training programs, senior leader programs and assessments for existing or ad hoc learning events
Partner with strategic sourcing, legal and external learning vendors to successfully manage the contracting and invoicing process for the GOLD team. Manage the creation and documentation of all master service agreements, service statements and non-disclosure agreements for external learning vendors
Partner with finance to manage the GOLD team budget. Oversee the management of the GOLD team budget including updating monthly trial balance reports, ensuring invoices are tracked in the team budget, opening POs and providing monthly updates and reports
Provide professional, prompt and efficient “customer service” for all employees on behalf of the GOLD team
Take initiative to continuously improve processes and approaches for ongoing effectiveness of the department and company as a whole
Manage overall GOLD program and events calendar and communicate to external parties
Support a variety of key/global HR initiatives
Participate in ad hoc projects as needed
5+ years of administrative/coordination experience
Experience interacting with and supporting senior leaders
Ability to handle confidential and sensitive employee information

156

Learning & Development Specialist Resume Examples & Samples

Takes administrative responsibility for new employees from New Hire training through to full production
Is responsible for ensuring proper submission of tickets, new hire troubleshooting, and other administrative duties as required by training
Helps to facilitate classes as needed
Strong leadership skills (including meeting facilitation, time management, organizational skills, and ability to influence others) and demonstrate a high degree of collaboration with peers & team members
Collaborate with direct Manager to design, deliver and evaluate the success of both the new hire and continuing education classes
Certification, and new process and product introduction training
Assists with updating training material to keep current with new topics and techniques
Maintains a strong relationship with Operations team to influence customer experience, this also includes maintaining full production proficiency
Maintains positive working relationships with direct Manager and Operation management team
Assign assessments in Learning Management System and run reports upon completion
Must be highly organized, have strong writing skills
Organizes classes, submits tickets, and ensures full support of the Training and Development Coaches
Schedules speakers to conduct technical or job-specific training
Assists in the sharing of best practices among the Learning & Development team
Manages projects as needed
Must be willing to work flexible hours, potentially including nights and weekends
Minimum Traveling required +/- 5%
Must be able to work in a fast-paced, team environment
Bachelor’s Degree in OR equivalent combination of education and experience
2+ years of virtual training experience
2+ years hands-on experience with mobile devices, tablets preferred
1+ years’ experience with administrative duties including submitting IT tickets and managing data
1+ year’s people leadership or training experience a plus
Training certifications a plus
Demonstrated professionalism in maintaining confidentiality
Detail orientation and able to handle multiple priorities and deadlines
Excellent interpersonal/communication with all levels of management
Proficiency using MS Office, with advanced knowledge of Excel, PowerPoint, Outlook, and Word required
Proficiency in using MS Lync, WebEx Training Center, and SMART Classroom Suite preferred
Ability to work a flexible work schedule according to business needs potentially including nights and weekends

157

Senior HR Learning & Development Specialist Resume Examples & Samples

Consults with the business to determine learning needs and gaps, creating appropriate learning solutions that meet business needs; builds and maintains strong internal partnerships
Collaborates with the Head of People and Organizational Effectiveness on the strategic direction for learning, including philosophy, systems and approach to deliver forward-thinking and modern learning solutions
Manages learning and development projects, from needs assessment through implementation and measurement
Through needs assessment and evaluation, determines learning paths for leadership and professional development, learning technology and delivery mechanism, utilizing the 70/20/10 approach to learning,
Applies a blended learning approach to provide high impact and sustained learning
Determines meaningful metrics which assess the effectiveness and ROI of learning interventions
Vendor and learning content management
Collaborating with our global businesses, customizes learning for regional preferences when needed
Some instructional design and training facilitation, when needed
Cornerstone OnDemand system administration
Utilization of content creator tools (Storyline)
Stays current on learning research, practice and technology
5 + years Learning and Development experience, preferably within Human Resources
Master’s Degree in Learning and Development, Organization Development, Adult Learning, or Human Resources preferred
3 + years Instructional design and training delivery experience required
Experience with learning management systems (LMS) required; strong preference for candidates with Cornerstone OnDemand LMS system administration
Experience with content creator tools (Storyline preferred)
Demonstrated knowledge of adult learning principles, leadership development, blended learning, and utilization of a Learning Management System required
Ability to work in a quickly changing and evolving environment
Excellent verbal, written and facilitation skills required
Consulting and project management experience preferred

158

Learning & Development Specialist Resume Examples & Samples

Assists in conducting needs analysis for projects of all levels of complexity. Performs needs assessment to identify learning needs and performance gaps for projects of low to intermediate complexity for supervisory/professional level audiences
Delivers learning solutions to enhance competencies and effectiveness of audiences up to and including supervisory and professional level learners which address current and future business goals of the organization. Contributes
Two years overall business experience with one year of insurance or L&D experience or equivalent technical experience related to L &D
Personal computer skills; A/V familiarity
Appropriate learning technology skills

159

Corporate Learning & Development Specialist Resume Examples & Samples

Act as a point of contact for the corporate curricula
Handle scheduling, logistics, and facilitation associated with your assigned training program
Collect and analyze feedback to improve our training offerings
Use adult learning principles for instructional design
Serve as a key player in the selection and analysis of external training vendors to support the firm’s training needs
Serve as a training liaison for the business, consulting on their training needs

160

Learning & Development Specialist Resume Examples & Samples

Organizing training programs
Raising RFP and POs
Managing Event booking
Participants scheduling
Maintaining Relationship with vendors
Organizing team development sessions
Managing Reporting related to L&D
Occasionally supporting talent review sessions
Occasionally supporting leadership assessment
0-2 years experience in HR/Learning role required
Bachelor’s degree required, Master is an advantage
Experienced with organizing events
Knowledge of HRIS, Learning Management Systems preferred
Collaborative and team player
Self-motivated, eager to learn and to keep up to date with relevant industry trends and market conditions
Advanced in Microsoft Excel, Power Point and Word

161

Senior Learning & Development Specialist Resume Examples & Samples

Bilingualism an asset
Demonstrated multi-tasking and project planning skills are necessary
Proficiency in MS Office. Advanced level skill in MS Word, PowerPoint and Excel
Advanced technical skills required
Demonstrated facilitation skills
5 years of progressive experience in a program development or training role or equivalent blend of Staples experience
Previous Retail experience preferred

162

Learning & Development Specialist Resume Examples & Samples

A bachelor’s degree in education, business, operations, or psychology
Minimum of 5 years’ experience with adult learning, instructional design and delivery of training
Experience facilitating with demonstrated ability to enable diverse groups and teams to work
Experience in manufacturing and leadership would be an asset

163

Senior Learning& Development Specialist Resume Examples & Samples

Proven learning and development consulting with clients (needs analysis, proposal development, solution implementation) and adjusting content to meet the needs of the learners
Demonstrated good project management skills
Good partnering skills
Demonstrated good understanding of leadership
Demonstrated good English written and verbal skills
About 5-year experience in a large company setting of learning and development or performance consulting
About 5 years of experience in performance consulting, training, learning and development, organizational development, and/or team development
Knowledge in training and development models, adult learning theory or instructional design

164

Learning & Development Specialist Resume Examples & Samples

Performs tasks under normal direction of the Learning and Development Manager; originates/produces imaginative or innovative instructor-led learning methods to influence and motivate companywide internal to willingly accept and retain new knowledge, skills and abilities
Disseminates information on available instructor-led learning courses and encourages attendance; provides input on Learning and Development department communication materials; analyzes employee feedback and performance data to measure, identify, and eliminate performance gaps, and to coordinate the deployment of instructor-led learning programs
Confers with Learning and Development Manager to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, products/services, and technologies; creatively develops and facilitates new programs as needed; works with subject matter experts to identify training needs stemming from new or revised policies/procedures
Maintains knowledge on adult learning theory, facilitation skills, and emerging training technologies up-to-date by attending training classes, courses, seminars, exhibits, trade shows, etc
Analyzes trends, researches and proposes best practices in technology, delivery methods, and customer satisfaction; assesses departments' current and future learning needs and gaps; provides research, analysis, consulting, and coaching to close departmental gaps as appropriate. Teach new instructors; learning programs on new products/services, system software or system changes and teaching procedures
An experienced mortgage professional with a minimum of 2 years of experience as an instructor-led trainer with advanced computer skills in word, excel, publisher and graphic experience. Basic knowledge of learning management systems (LMS)
A Bachelor's degree is preferred
Bilingual needed
We are seeking someone who has excellent customer service skills and working in a team environment
Having excellent interpersonal, verbal and written skills are a must
The candidate must be a self-starter who is reliable, detail oriented and the ability to work unrestricted hours
Strong relationship building a must, along with strong written and verbal communication skills
Ability to analyze issues and create effective resolutions, while managing multiple projects at one time

165

Senior Learning & Development Specialist Resume Examples & Samples

Develop and deliver face to face and distance-learning programs, as well as self-serve resources, to support professional and management development needs
Work with HR Business Partners and business leaders to understand and analyze the needs of the business; design and deliver high-impact, practical solutions to improve organization effectiveness
Develop approaches and tools that reinforce learning and enhance managers’ ability to support staff development
Source and partner with vendors to address learning and development needs, as appropriate
Monitor quality; identify and collaborate on improvements to learning programs and resources
Develop and analyze metrics to assess efficacy of learning solutions
A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience) is required
Bachelors’ degree, Masters preferred
10+ years of Human Resources experience and at least 5 specifically in Learning and Development
Subject matter expert in training design, delivery, and reinforcement in the areas of leadership, management, communication skills, team and staff development, and other business skills
Highly skilled in creating and delivering presentations and facilitating meetings (including on-line and distance delivery experience) with a variety of audiences
Knowledge and abilities in the principles and practices of organizational development
Background in process improvement practices and tools desirable, including knowledge of LEAN and Six Sigma approaches
Excellent leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles
Demonstrated analytical, critical thinking and problem solving skills
Able to balance big-picture thinking with day-to-day details and deliverables; strong emphasis on quality
Strong project management and change management skills
Computer skills in MS office (Excel, PowerPoint, Word), SharePoint, and HRIS (Workday a plus)
Comfortable using on-line collaboration and training development tools such as Lync, Captivate, Camtasia, Articulate and LMS systems

166

Organizational Learning & Development Specialist Resume Examples & Samples

Three (3) to five (5) years of administrative experience in a corporate environment
Excellent communication skills, a professional and customer service-oriented demeanor, detail-oriented
Ability to troubleshoot when employees have problems accessing the online learning systems
Ability to interact with all levels of the organization
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Advanced knowledge of MS Office Suite (specifically, Word, Excel, and PowerPoint)
Experience working with SharePoint and databases
Experience coordinating training programs and planning meetings in a corporate setting
Human Resource or Learning and Development experience and a Bachelor’s degree are preferred

167

Technical Learning & Development Specialist Resume Examples & Samples

Conducts needs analysis, implements end-to-end design and sustains a portfolio of programs that reflect the technical training needs of JPL employees
Partners with customers to develop Learning & Development Plans for assigned areas
Designs, develops and delivers technical training which includes the oversight of the design, development and delivery of course content/materials by internal and external vendors
Serves as the lead change management professional in the development and implementation of medium to enterprise wide IT systems projects. May serve as lead in the design and implementation of testing efforts and training for IT business tools and software applications
Develop and implement marketing and communication plans for JPL’s various learning and development programs
Partners with customers to assess the success of learning and development activities. Provide reports and analysis and makes recommendations for technical learning and development roadmaps for critical technical talent
Configures curriculum and establishes course structure for assigned projects within the Learning Management System
Serves as a designated representative of the team’s Learning Management System Administrator, assists in administrative tasks as needed
Prepares task orders and partners with contract partners in the design, development and delivery of complex technical based training

168

Learning & Development Specialist Resume Examples & Samples

Creating high quality and effective end user documentation and learning materials
Working closely with our Victorian Workers’ Compensation team
Developing and delivering training courses to both internal and external clients across Victoria
Coordinating, conducting and administering internal training programs as required
Maintaining records of training activities
Monitoring effectiveness of programs/courses
Identifying learning and development needs for GB staff
Participating in WorkSafe training forums

169

Learning & Development Specialist Resume Examples & Samples

Act as the liaison with internal business units as well as business partners within Advisory Services, Retail Markets and Manulife Bank to ensure advisor training programs are aligned with Canadian Division's overall strategic themes
Fluent in English and French (verbal and written), but not necessary
Completion of a Training & Development certificate program
College Diploma or Bachelor degree, preferably in Business Administration, or Adult Learning
Adept with use of Microsoft Office and online learning tools (Articulate Storyline2,Camtasia, Audacity and/or WebEx)
Minimum 1 year experience in a training role (with demonstrated proficiency in curriculum design, development and delivery)
Ability to communicate complex information succinctly and clearly to a variety of audiences
Strong research and problem solving abilities
Superior interpersonal, consulting and project management skills
Works well independently and collaboratively
Organized, adaptable with exemplary time management
Has the authority to deliver webinar training programs to medium to large groups
Travel to other Manulife offices or offsite meetings may be required

170

Learning & Development Specialist Resume Examples & Samples

Consult with department leaders/managers, project leaders, and subject matter experts to identify performance improvement and development opportunities at the role or team level
Design learning curriculum with a long term view of learning needs
Develop training programs using sound instructional design principles and in a variety of formats including classroom, virtual-webinar, self-paced, and e-learning
Evaluate modes of delivery to ensure training is engaging, practical yet impactful, and cost effective
Maintain and update training curriculum and course material to reflect most current product/service offerings, training concepts, and policies and procedures
Research innovative design and delivery approaches to remain relevant
Facilitate programs using sound adult learning methods. Facilitation may include but is not limited to delivery via on-site, telepresence (video conference), or virtual classroom/webinar methods
Create valid assessment tools to measure learning, knowledge retention, and performance
Schedules and coordinates learning activities
Supports and maintains the Learning Management System as needed
Performs other duties and special projects as assigned
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture
A bachelor’s degree in learning and development or a related field (or the equivalent combination of education and experience)
A minimum of 5 years’ experience in training facilitation and instructional design in a corporate environment, addressing functional and technical training needs
Experience in a financial services, operations environment preferred
A minimum of 2 years’ experience in building and managing eLearning and online training content using authoring tools or similar applications
Strong written and verbal communication skills, including instructional, facilitation and presentation skills
Sound analytical and interpretive skills
Proficiency in Excel, Outlook, PowerPoint, and Word
Willingness to travel 20% – 50% per year

171

Learning & Development Specialist Resume Examples & Samples

Manage the offshore resource for SAP, HPQC, and Cransoft access requests
Verifies that End Users completed all required training for access to the requested Position and provided documented evidence (requesting records / forms as needed). Grades quizzes as needed. Approves UAR forms
Maintains original training records and provides copies upon request
Collects and stores original Mercury SAP Internal / External UAR forms and quiz documentation according to records retention guidelines
Communicates regarding UARs to cross-functional Approvers / Requestors / Users
Preforms periodic audits to ensure all users have documented training evidence for the corresponding SAP and HPQC positions
A minimum of a Bachelor’s Degree is required. Master’s degree is preferred
A minimum of five (5) years professional experience with a minimum of 2 years in training, learning and development or adult education is required
Prior technical knowledge with learning management systems is required – experience with ComplianceWire is preferred
Curriculum development experience is required
Intermediate knowledge of MS Excel, Word, and PowerPoint is required
Excellent written and oral communication, presentation and facilitation skills are required
Requires strong communications skills, change management knowledge, documentation/writing and people skills
This candidate must possess the ability to work independently and efficiently with the ability to manage multiple assignments with conflicting priorities, ability to address issues quickly, be detail-oriented, and be able to manage white space in an ever-changing environment
This position will be based in Skillman, NJ.1370170517

172

Learning & Development Specialist Resume Examples & Samples

5-8 years of experience within a corporate learning department or other comparable function
Advanced Excel (working with large data sets) and PowerPoint design skills
Ability to measure, analyze, and present data on the impact of learning experiences
Professional project management skills, overseeing projects from start to finish, including impeccable attention to detail, coordination of senior executives and stakeholders, and a proven ability to manage complex tasks
High integrity and discretion; an ability to act professionally regarding sensitive subjects
Complex event planning and execution experience
Comfortable both collaborating, as part of a team, and working independently to deliver results
Vendor and budget management – advanced excel, pivots and formulas necessary
Excellent written and oral communication and English language skills
B.S. or B.A. in learning, human resources or related field
Learning Management System, Survey Monkey, SharePoint and WebEx experience

173

Learning & Development Specialist Resume Examples & Samples

High School Diploma or equivalent is required
Bachelor’s degree and/or 5+ years equivalent Learning and Development experience and/or training; or equivalent combination of education and experience in Instructional Systems Design (ISD), Learning & Development, Education, or other related discipline
Presentation development and delivery
Technical writing and technical course/curriculum development
Instructional Systems Design (ISD)
Excellent verbal and written communications
Detail oriented; strong organizational skills
The ability to lead and motivate learners by appealing to the characteristics of adult learners
The ability to assess training needs, translate job requirements into training requirements, and organize instructional material both during development and in presentations
Proficiency in active listening, proactive communication, training, coaching, and developing
Ability to appraise performance, including assessing training results. Must be able to identify issues and problem solve
Networking skills to help get others to support the area's training activities, including the ability to encourage and improve the level of engagement within their teams
Presentation skills suitable to all types of training and mentoring (one-on-one coaching, in-the-field training, casual small group training, and formal stand-up instruction)
A self-driven work ethic that is a positive role model for trainees

174

Learning & Development Specialist Resume Examples & Samples

Bachelor’s Degree required. Masters of Business Administration or Masters in Organizational Development/Adult Learning preferred
Four (4) years of experience in a corporate training environment with a strong background in the design, development and delivery of corporate training initiatives required
Demonstrated instructional design experience with e-learning tools (Adobe Captivate, Articulate, etc.) and working knowledge of learning management systems required
Expertise in the areas of current trends in corporate learning, change management, project management and /or leadership development
Ability to learning systems independently and create strategies to teach others
Excellent communication and facilitations skills
Ability to handle multiple projects and priorities and manage time effectively in a fast paced environment
Change agent with ability to prototype programs based on the changing dynamics in the workplace
Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable

175

Learning & Development Specialist Resume Examples & Samples

The development and coordination of various learning solutions across Lending Club in collaboration with the People Development Team
Leading the Diversity and Inclusion strategy, execution and measurement for all of Lending Club
Provide support in the areas of Hi-potential program management, team facilitation, coaching and various social learning solutions
Deep understanding of Strengths-based Leadership Competencies, current research on development theories and how to successfully integrate them into learning solutions
Conducting needs analysis with business stakeholders and subject matter experts to define the most pressing development needs and building impactful solutions
Serve as project manager for multiple learning experiences across Lending Club
Evaluate the effectiveness of learning programs and develop strategies that lead to improved results
Manage vendor relationships to ensure outsourced projects meet specified requirements and are completed on schedule
Be an influential thought partner in the development of the long-term vision and strategic direction of People Development department across Lending Club
Have a deep understanding of various learning theories, development tools and learning management systems
5+ years of experience in a learning & development or similar HR role
Some project management experience in a learning & development function is preferred
BS or MA degree in instructional design, educational technology or similar

176

Medicare Learning & Development Specialist Resume Examples & Samples

Facilitate training classes for new hire employees and existing employees
Develops curricula, course outlines, instructional methods, training aids, manuals, and other materials
Deliver training in a classroom and online
Evaluates and analyzes training needs
Develop training materials, updates existing materials and procedures
Monitor and tracks employee progress during training and lab including live call monitoring, adherence and providing feedback to the employee
Answer employee questions, both in lab and on QQ when needed. Works with employees to resolve processing problems
Assist in the development of the training calendar and participating in focus and implementation groups
Communicate to management regarding issues affecting the performance of the staff or customer satisfaction
Continuously consider process improvements and implement best practices
Identify training needs and evaluate current training methods to maximize individual performance and unit flexibility
Coach and provide leadership in team, daily support to team members with issues; motivates others to excel
Promote teamwork through consistency, reliability and group cohesiveness
Require a high degree of initiative, mature judgment and discretion
Effectively communicate within Policy Operations with other business partners and third parties
Handles situations independent of a Manager with ability to resolve conflicts and empathize with customers. Has the ability to handle irate callers and escalated situations
Provide superior service by delivering a WOW experience for both independent agents and VelaPoint Insurance customers
Shares feedback when training opportunities are identified
Effectively communicates through oral and written communication
May be responsible for assisting in some training outside the department and/or Company when requested. This may include training at other call center sites within Operations
This role requires flexibility to travel up to 75% of working time during peak seasons
High school diploma or general education degree (GED)
Minimum of 3 years' work related experience in Medicare insurance sales
Must possess strong facilitation skills in training development, curriculum design, course evaluations, and needs assessment
Demonstrate expert quantitative/technical skills for analyzing quality results and offering feedback to improve results
Demonstrate exceptional leadership, diplomacy, and coaching/mentoring skills
Must possess effective verbal and written communication skills
Demonstrate proficiency in processing and customer service functions
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Works independently with little supervision
Ability to successfully complete HIPPA certification annually (Health)
Demonstrate appropriate soft skills necessary for successfully supervising work unit
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Candidates must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
Demonstrated integrity within a professional environment
Ability to adapt to new situations and learn
Ability to multi-task and manage several systems on a daily basis
Demonstrate excellent problem solving and decision making skills
High degree of dependability, motivation and flexibility
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Associates or Bachelor Degree, or equivalent leadership experience preferred
3 years of in-classroom training facilitation
Ability to type a minimum of 30 words per minute
Previous experience in insurance customer service with health, accident, life and any other supplemental health insurance products is preferred
Active Health & Life License preferred
About National General Holdings

177

Learning & Development Specialist Resume Examples & Samples

Assists in conducting needs analysis on projects of all levels of complexity
Performs needs assessment for projects of low to intermediate complexity for supervisory/professional level audiences
Contributes on project teams in designing learning for all levels of complexity
Leads projects of medium complexity to design learning solutions for audiences up to and including supervisory/professional level learners, using adult learning practices and technologies appropriate to the needed outcome
Employs selected learning delivery techniques and/or technologies on projects of intermediate complexity for supervisory/professional level audiences
Participates in analyzing, selecting, and integrating technologies into the learning solutions
Delivers and maintains established learning and performance improvement solutions as designed for content of intermediate complexity for audiences up to and including supervisory/professional learners
Provides feedback to participants during application of knowledge, skills and attitudes
Maintains design and content of established learning solutions
Provides feedback to the design team on solutions’ effectiveness in changing behavior and achieving business results
Makes recommendations on modifications to solution design and content
Assists with measurement and evaluation of learning and performance solutions of all levels of complexity
Evaluates learning solutions of intermediate complexity for supervisory/professional level audience
Coaches supervisory/professional level learners to enhance their performance and is accountable for the improved results at the individual and team level
Utilizes, maintains, researches and/or recommends basic to intermediate learning technology tools
Provides technical support for learners and other facilitators as needed
Assists in the planning, testing and implementation of new applications, systems, processes and/or procedures
Assists in supporting organizational knowledge management infrastructure
Assists and serves as project team member on department and corporate projects

178

Learning & Development Specialist Resume Examples & Samples

Work with Team Lead in planning and implementing strategies to meet identified objectives
Assess the training programs and activities to ensure they meet identified needs
Put in place innovative and relevant community development methods that promote the evolution of professional communities in relation to the common issues of the studio
Collaborate with Team Lead and/or SMEs to create and design training content
Facilitate training sessions as required
Develop a strong relationship with key members of various business communities within the studio
Facilitate collaborative sessions to maximize discussion and sharing information amongst key members in the community
Stay up-to-date on new trends and practices in video games as well as best practices within talent development
Draft budget estimates for training activities and follow up on and assign costs
Coach internal instructors and ensure their development
Implement a logistical process to facilitate the delivery of the training activities organized as part of the various programs
Carry out administrative and coordination tasks including but not limited to training event attendance, generating reports, maintaining LMS, and processing paper and electronic documents
Carry out all other related tasks
Experience with developing and facilitating training sessions
Ability to manage priorities
Customer service focus
Ability to develop and maintain a network of collaborators
Ability to work in uncertainty
Knowledge of the video game industry and passion for playing video games

179

Learning & Development Specialist Resume Examples & Samples

Assist the L&D department in performing a wide variety of administrative duties including tracking, scheduling, and reporting
Work within a Learning Management System (LMS) to schedule training courses; produce reporting, perform maintenance and reset passwords
Work within a HRIS system to maintain, trace and produce reports on employee training and education experience
Schedule, assign and track courses and assignments for employee licenses and certifications
Write and update internal department procedures and communicate with department stakeholders to monitor and update overall bank procedures
Organize stakeholders of training content to keep the material up-to-date, accurate and compliant
Monitor training effectiveness using attendee follow up communication and surveys
Respond to and resolve internal team member requests in an efficient and courteous manner at all times. Escalate issues as needed to the appropriate L&D team member
Coordinate with other business units and/or individuals on various initiatives
Manage L&D’s Intranet page
High school diploma and 2 years of administrative experience
Excellent written and verbal communication skills, expressing thoughts clearly and concisely
Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
Strong knowledge and experience with Microsoft Office; Word, PowerPoint, Visio and particularly Excel
Strong problem solving and decision making skills

180

Learning Development Specialist Resume Examples & Samples

Proficiency in the 9.1 Blackboard Learning Management System (LMS), Microsoft Office Products (i.e. Word, Excel, and PowerPoint)
Knowledge of web design technology i.e. Captivate, Articulate, Photoshop/Paint or SharePoint; data entry skills; strong interpersonal and project management skills
Knowledge of adult learning theory, eLearning, classroom training course design, development, and implementation

181

Global Business Services Learning & Development Specialist Resume Examples & Samples

Design and develop global learning and education curriculum
Bachelor’s degree, (Master’s preferred) preferably in Human Resources or learning/ adult educational field
Minimum of 10 years related business experience
Minimum 5 years of experience working in Learning & Development programs of which 3 years are focused on global program creation
Strong client relationship skills, the ability to partner, influence and work strategically with internal client organizations, business partners and stakeholders to drive overall solutions, while managing issues and risks
Proven ability to adapt in a changing environment and to develop and implement effective learning strategies, solutions and tools
Demonstrated ability to evaluate and measure program effectiveness and value
Self-starter, creative and innovative
Drive for results with outcome focus
Strong understanding of Instructional design process
Strong analytical and assessment skills
Strong cultural awareness and experience in working with diverse teams
Demonstrated business and global acumen at all levels of the organization
Strong interpersonal, relationship building and communication skills
Proven organizational skills with the ability to prioritize and manage multiple projects simultaneously
Experience in Manufacturing industry a plus
Outstanding customer focus including attributes of empathy, compassion, and service orientation
Passionate and high energy which can assist in selling future vision to customers
Strong detail orientation
Adaptability/flexibility which includes being open to change and conducting business differently
Focused on continuous learning and developing new skills
Excellent process orientation which focuses on efficiency without losing sight of customer experience
Savvy with technology which includes use of web-based platforms, case management, etc

182

Learning & Development Specialist Resume Examples & Samples

Evaluate and respond to ongoing training needs to meet customer expectations and internal service standards
Refine training based on evaluation feedback
Limited travel is required

183

Learning & Development Specialist Resume Examples & Samples

Advanced PC skills are also necessary,
Must be able to work independently, with minimal supervision
Experience using SharePoint, PowerPoint, Brainshark and/or Camtasia or other multimedia tools

184

Learning & Development Specialist Resume Examples & Samples

Designs and develops outlines, storyboards, scripts, job aids, eLearning, assessments and other training deliverables
Participates in the measurement and evaluation of training program effectiveness
Works with subject matter experts (SMEs) to design and produce training content
Maintains and updates existing training materials and webpages as requested
Develops required databases and reports for educational statistical information
Conducts training needs analysis necessary to drive training initiatives and to close identified skill gaps
Performs other duties to support the Learning and Development team
Creates end user guides, online help and other supporting documentation as needed
Bachelor Degree in Human Resource-Training, Educational/Instructional Design, Organizational Psychology, related field is preferred
5-10 years of experience in Training, Instructional Design, web-based design, etc. required
Fluent Spanish (speaking and writing)-required
Excellent facilitation skills for a broad audience-required
2 + years’ experience in enhancing the learning experience with Video Production
2+ years supporting retail or call centers
Experience as an instructional Designer using the ADDIE model to design and develop instructor lead, eLearning and web based learning solutions, internally and externally
Experience using a Learning Management System (LMS)
Knowledge in the eLearning authoring tool Adobe Captivate
Experience with the Adobe Creative Suite such as: Photoshop, Illustrator, After Effects, Premier Pro and Audition
Experience with other creative tools such as VideoScribe and Prezi
Proficient with Microsoft Office Suite: Word, PowerPoint, Publisher, Excel, Visio
Experience with desktop and online help publishing programs such as RoboHelp a plus
Working knowledge of digital media and video editing a plus
Experience with additional learning approaches such as gamification
Excellent interpersonal skills and ability to form collaborative relationships with staff, management and leadership at all levels of the organization
Excellent oral and written communication skills required
Strong attention to detail
Strong problem solving and analytical skills
Ability to manage multiple projects concurrently
Ability to travel 15% both domestically and internationally
Some experience with Videography a plus

185

Learning & Development Specialist Resume Examples & Samples

Help Learning and Development to execute our vision, while bringing in his/her own
Support the execution of a growing Learning and Development catalogue of course offerings
Serve as an integral member of a collaborative, high energy global Learning and Development team
Apply adult learning and instructional design theories to assist in the creation of new engaging courses for both online and classroom instruction, to teach key business processes and use of the systems required to perform these processes
Delivers training – in the classroom and via webinar – independently and in partnership with applicable SMEs
Develops and maintains end-user documentation related to business processes and proprietary systems
Creates and maintains business process overviews
Content administrator for Sotheby’s Learning Management System (LMS) to manage all program administration, and develops expertise in this system to propose continuous improvements beneficial to L&D and HR staff. Familiarizes employees across the Company with use of LMS
Partners with Regional L&D Managers to support development and maintenance of departmental curriculums
Works with external vendors to schedule and develop bespoke training, as applicable
Well versed in Sotheby's auction business and procedures
Fully conversant in Microsoft Office applications (Outlook, Excel, Word, and PowerPoint)
Demonstrate comfort and willingness to learn areas of the auction business/processes
Have strong organizational and project management abilities
Be a self-starter with ability to multi-task
Have the ability to work independently and on a team
Have strong writing, editing and proofreading skills
Have a high attention to detail
Be able to prioritize, schedule and meet deadlines
Possess a wide degree of creativity
Demonstrates a logical, linear thought process
Ability to analyze and interpret data
Experience in navigating complex, global organizations
Expected international travel – 25%
Interested in pursuing a career in L&D/Organizational Development
Fundamentals of effective training
Knowledge of instructional design and blended learning techniques
Multimedia technology and authoring tools such as Captivate or other online training authoring tools
Classroom instruction and presentation/facilitation skills
Knowledge of Learning Management Systems

186

Sales Learning & Development Specialist Resume Examples & Samples

Conduct a TNA to determine the Sales Capability needs
Design, develop and implement robust learning solutions aligned to the sales process
Evolve our competency framework and curriculum as required
Introduce innovative and engaging solutions to continual evolve the learning offering
Implement measures to determine effectiveness of training
Manage budget for training programs
Work with the Sales Exec to embed the Sales competencies through the recruitment, performance and development cycle
Facilitation of Sales programs where required
Strategic thinking with proven ability to build frameworks, curriculum and learning pathways
Strong consulting experience
Experience in building blended learning solutions and is innovative in their thinking
Digital learning experience highly desirable
Strong L&D background with experience in sales
Flexible in nature and resilient to change
Experience in Financial Service is preferable

187

Learning & Development Specialist Resume Examples & Samples

Ability to learn new content quickly and determine training objectives
Ability to identify, analyze and solve problems
Advanced interpersonal, collaboration and communication skills, capable of training employees in complex topics, making presentations to various audiences and interacting positively with employees at all levels
Advanced PC skills, with proficiency in utilizing Microsoft office products (Word, Excel, Outlook, PowerPoint, etc.) and ability to learn and effectively use various training software programs such as Adobe Captivate, iLinc, etc
Excellent presentation, communication and documentation skill set
Flexible and responsive classroom and virtual training work skills
Independent problem solving and self-direction are critical - Ability to work autonomously with maximum results
Strong and demonstrated attention to detail, planning and organizational ability and time management required
Understanding and experience with healthcare revenue cycle industry
The ability to work in a very fast paced environment and to foster a cooperative and team-oriented work environment
Works well in a team oriented structure to achieve goals

188

Temporary Appointment Learning & Development Specialist Resume Examples & Samples

At least 3 years’ experience working on the delivery of online and/or blended learning programmes. (knowledge or experience of instructional design, technologies, development processes, needs analysis)
A minimum of 3 years of professional experience in instructional design and the use of learning technologies for distance and blended training purposes
Experience in working with learning management systems as a solution to deliver e-learning programmes is mandatory, preferably experience of Totara and/or Moodle
Exposure to international professional contexts and/or multicultural environments within the United Nations Systems, preferably in UNICEF
Prior experience in coordinating the development of online learning activities and resources for adults
Experience providing end-user support and technical assistance
Prior experience working in the development and maintenance of online and distance learning activities is desirable
Prior hands-on experience in innovate and use modern technologies and methodologies to support UNICEF's learning initiatives is desirable
Strong project management skills (possibly including various concomitant projects)
Attention to detail, excellent organizational skills, ability to work well with others
Ability to work with virtual teams (vendors, subject matter experts, testers, etc.)
Knowledge of distance education challenges and learning management systems centred around clients’ needs and capacities
Good understanding of graphic design for learning principles
Advanced knowledge of Totara LMS or Moodle LMS environments- in particular regarding content integration and setup and user support
Knowledge and understanding of Articulate Storyline and Camtasia
Strong pedagogical and analytical skills, capacity to coordinate the work of e-learning vendors, and provide innovative ideas in order to deliver quality e-learning services
Knowledge and understanding of content management platforms and knowledge sharing tools highly desirable
Planning and Organizing (2)
Analyzing (2)
Applying Technical Expertise (2)
Following Instructions and Procedures (2)
Relating and Networking (2)

189

Learning & Development Specialist Resume Examples & Samples

General Learning and Development
Bachelor’s degree in Learning and Development, Adult Education, Professional/Organizational Development or related field is required
3-5 years of adult learning administration, course design and development based adult education/learning styles and strong platform delivery skills required

190

Technical Learning & Development Specialist Resume Examples & Samples

Partners with customers to assess the success of learning and development activities
Provide reports and analysis and makes recommendations for technical learning and development roadmaps for critical technical talent
Configures curriculum and establishes course structure for assigned projects within the
Learning Management System
Serves as a designated representative of the team’s Learning Management System
Administrator, assists in administrative tasks as needed
Working knowledge of Adult Learning Theory and Instructional Design Methodologies
Experience in utilizing contract staff augmentation in the development of course materials
Experience developing, delivering, and measuring instructor-led training with excellent classroom management skills
Experience in developing and managing self-paced online training using Adobe Captivate and leading live WebEx classes (cross platform and HTML5 compatible)
Experience implementing and administrating synchronous and asynchronous learning solutions. Must be fluent and a practitioner of today’s leading training tools and approaches
Ability to create a thorough training needs analysis to guide course sponsors and subject matter experts to a measurable result

191

Learning & Development Specialist Resume Examples & Samples

Maintains expert knowledge, executes and performs learning management system administration work that includes use of access protocols, system documentation and logic conventions, reporting analytics, and configuration work
Participates in collaboration calls and training with other system platform owners to troubleshoot, resolve issues, and share best practices
Creates and implements content using instructional design principles, authoring tools; maintains expertise levels
Uses a wide range of educational technology to enhance learning experiences by the effective transfer of knowledge and skills to the learner
Designs content to support acquisition of knowledge and skill in an efficient, effective, and appealing manner
Facilitates training through blended delivery methods; maintains proficiency in classroom training, virtual training, eLearning, social tools, etc…
Maintains technical knowledge and integration of industry practices for Learning professionals, including practice and adherence to Sharable Content Object Reference Model (SCORM) and other professional and technical standards and specifications
Leverages learning capability options with stakeholders and customers, across functions, business units, divisions, and geographies
Reviews and maintains all training programs on a documented cycle frequency; updates and maintains learning catalog in accordance with changes
Experience with PeopleSoft or other ERP systems
Adult learner trainer/ facilitator experience
Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education

192

Learning & Development Specialist Resume Examples & Samples

Facilitate and coordinate training based on needs of team members
Provide coaching and support to leaders and team members to facilitate the development of additional knowledge and skills
Review and recommend revisions and/or changes to Sun's policies and procedures
Develop and maintain documentation for various company systems, processes and procedures in the Knowledge Base
Track and monitor learning
Collaborate with leaders to provide just-in-time learning events
Analyze learning effectiveness; submit reports and recommendations to leaders
Track and monitor engagement through observation, performance and Sun Rewards utilization
Partner with leaders to maintain Sun’s culture of recognition
Assist with designing development curriculum and learning plans for high potential team members
Partner with leaders and Talent Acquisition Specialists for high potential placement
Partner with leaders and Team Relations Specialists to design individual development plans
Provide support on HR-related and other company software

193

Learning & Development Specialist Resume Examples & Samples

Experience of the full cycle of learning design – diagnosis, design, delivery and evaluation, for both face to face and e- learning
Hands on experience of data management and reporting systems
Proven facilitation experience
Strong commercial focus
Strong consulting skills
Ability to influence and coordinate stakeholders remotely, across multiple countries and working cultures
Strong team focus

194

Learning & Development Specialist Resume Examples & Samples

Design, conduct or outsource learning and development initiatives that include professional development skills, leadership skills, performance management training, onboarding, team effectiveness sessions, etc
Partner with the Director. L&D to plan, maintain and communicate the L&D calendar throughout the year. Manages existing and future learning curriculum
Support the Director, L&D in communication and development of any supporting collaterals for the implementation of organizational effectiveness strategies encompassing work force planning, talent review, succession management and change management initiatives
Relies on network to source consultants for internal projects; manages external consultants’ organizational trainers, academic partners, etc
Designs and delivers on-boarding program(s) for newly hired staff and executives
Works cross-functionally with other internal teams focused on training and learning to ensure consistencies and develop synergies relative to professional development, performance management and leadership development
Integrates Pandora’s Life Values, including behaviors and relevant performance management elements for all roles and teams, in all OE initiatives
Manages the regional administration of PANDORA Learning Management System (a.k.a. POD) for the PANDORA Americas region
Serve as team lead for market/country level LMS (POD) Coordinators to ensure consistency in the maintenance and day-to-day management of POD in order to maintain optimal functionality of the POD
Ensures partnership with other internal teams who rely on the POD for the deployment of learning for the various target populations at PANDORA Americas. Represents the learner in the deployment of learning events in the system while ensuring system integrity
Identifies and supports best practices in the use of technology in the deployment of learning
Participates in the assessment and implementation of new learning and performance management technology applications; elearning libraries; automated performance management; future Learning Management Systems (LMS) and ensures integration with other learning initiatives and user technology capabilities. Manages the day to day administration of such systems
Develops deployment strategies for training design and training distribution (through multiple channels) to all PANDORA Americas employees including the US, Canada, Brazil and Emerging Markets
Monitors, maintains, tracks and reports L&D metrics identified by the region and global L&D functions
Proficiency in using computer systems and software e.g. Adobe, Outlook, Word, PowerPoint, Excel, etc
Facility in acquiring computer software skills
Conversational Spanish and/or Portuguese a plus

195

Learning Development Specialist Resume Examples & Samples

Overall responsibilities for this position are comprised of four primary areas including: program management, consultative intervention analysis, collaborative coaching and relationship management
Serve as internal consultant on OD strategies, partnering with entity HRBP in the evaluation, prioritization, development and implementation of solutions to develop Piedmont employees and inspire continuous learning
Works closely with L&D Director, HRBPs, business subject matter experts, and clients to understand business learning needs and performance gaps through organizational and/or department needs assessment process
Design, deliver, and lead cross functional OD solutions that address identified needs
Provide coaching for high performing leaders and transition/onboarding coaching for new leaders
Manage a variety of programs and projects, including managing all aspects of program development and implementation and buy-in from key stakeholders
Evaluate learning programs for effectiveness and desired outcomes and utilize feedback to initiate changes, refinements, and improvements
Develops advanced level knowledge in all organizational processes, applications, customers and business units
Works on one or more learning development projects simultaneously, using predefined standards and tools for learning content. Ensures high quality design, regular reviews with internal clients (i.e., from proof of concept through delivery) and subject matter experts
Participates in testing and validation of new or enhanced systems applications as part of the preparation process to deliver learning programs
Creates assessments for reinforcement, including situational and scenario-based questions. Provides post-training follow-up and learner desk-side support as needed to support learning transfer
Provides regular updates to L&D management of the status of all design and development activities, completion of milestones and potential conflicts
Facilitation to various size groups and varying levels of employees among the Piedmont Career Pathway
Clear understanding of generational differences and how it applies to various learning platforms and delivery methods

196

Learning & Development Specialist Resume Examples & Samples

Education: Degree level qualifications, masters preferred
Foreign Languages: English – at a proficient level, any other European language will represent a great asset
Working experience: 3-5 years in HR, ideally with L&D or projects focus
HR and/or L&D qualifications an advantage, but not prerequisite
Project Management experience, but not prerequisite
Good understanding of e-learning standards and LMS / HR systems

197

Learning & Development Specialist Resume Examples & Samples

Design and develop creative and engaging content, curriculum, and learning programs; directly related to management and general business operations
Use own discretion and independent judgment in the creation of learning tools, courses, programs and the evaluation of adult learners
Demonstrate proficiency in communication and project management skills
Demonstrate expertise in facilitating classroom curriculum, workshops, focus groups, and adult learning programs
Build effective relationships with key business partners and subject matter experts
Develop creative tools to reach associates dispersed across the country and in a variety of positions; leadership to front line
Bachelor’s Degree (B.A/B.S.) in Human Resources, Education, Organizational Development or related field
Minimum of 3 years of experience in Learning and Development, Corporate Training, or like position
Minimum of 2 years of experience in curriculum design and delivery
Minimum of 2 years of experience in business partner consultation
Proficient knowledge of curriculum design methodology, adult learning theory, and evaluation theory
ADDIE, Group Dynamics and Process, Kirkpatrick’s Levels of Evaluation, etc
Prior experience designing and implementing best in class online, classroom, and blended programs
Moderate travel by automobile and airplane throughout the organization

198

Learning & Development Specialist Resume Examples & Samples

Work effortlessly with Curriculum Design Consultant and subject matter experts to conceive innovative, strategic, and persuasive curricula for effective Instructor Led, online and virtual classroom programs
Work with Curriculum Designer to determine best delivery method
Apply best practices and knowledge of instructional design and adult learning theory to the design of training programs
Maintain and develop course templates, modules, standards, and procedures for review and approval
Identify problems in the curriculum development process and develop solutions to ensure both quality and deadlines are achieved
Remain current in industry innovations and eLearning standards
Provides expert input on design and feasibility of eLearning initiatives
Needs Analysis: Consult with internal clients to determine performance gaps, research possible learning interventions and recommend appropriate solutions
Design and Development: Design and develop effective learning solutions to meet diverse learner needs including Instructor Led training, workshops, eLearning modules, social learning curriculum, virtual learning programs and job aids for staff across all Canadian Division Contact Centre business areas
Delivery and Facilitation: Facilitate train the trainer sessions to trainers and Contact Centre leaders, in a professional manner, in a variety of settings including classroom training, live video/SKYPE training, Virtual Classroom training, coaching, guided self-study and hands-on eLearning
Evaluation and Reporting
University/college graduated, Accredited Adult Learning Professional or related business experience
Detailed knowledge of adult learning theory and instructional design principles, with proven experience in e-learning design
Expert knowledge of various learning media including but not limited to the following: Articulate Storyline, Adobe Captivate, Articulate Studio, audio editing software (Audacity), Adobe Creative Suite (Photoshop, Illustrator) Microsoft Office applications, including PowerPoint, Social Learning platforms, Axonify
Excellent written and verbal communications skills, proof reading skills and documentation skills
Experience in and solid understanding of how to impact success in a contact centre environment
Bilingual (English and French) preferred

199

Learning & Development Specialist Resume Examples & Samples

Coordinate various L&D Events
Administrator LMS
Analyse and generate reports and dashboards
Understand the Instructional Design Principles and Design Methodologies for training programs
Must have experience on ADDIE Models and Evaluation Methodologies for elearning design
Collaborate with department SME’s and the L&D Leadership to refine requirements, design concepts, and production strategies; recommend ways to improve deliverables, messaging, and branding
Hands-on experience in Cornerstone LMS or any LMS to create Learning Path, Events, Upload SCORM package
Understand the concept for Design and Design Principles to create outstanding output
Conceptualize, design, and create high-quality courses, presentations, and assets using a variety of media formats
Vendor Management for coordination and quality control of learning deliverables
Create a visual brand/style for a customer’s assets and build templates across delivery formats to represent that brand
Willing to learn and start using eLearning authoring tools such as (Storyline 2, Captivate 8/9) within first year
Publish videos, elearning courses, and interactive media, including both building creative from scratch and editing/compiling draft assets
Experience with learning management systems such as (Cornerstone, Moodle etc)
Proficient with Graphic Design Tools like Photoshop, Illustrator, After Effect or any other tools for video creation and animation
Experience with eLearning publishing standards: SCORM; AICC; xAPI
Experience with HTML, CSS, XML, HTML5 preferred, but not essential
Experience with creating multimedia components: image editing; voice-over; video creation
Aptitude for visual design appropriate to the business environment and training audience

200

Learning & Development Specialist Resume Examples & Samples

Work with HR colleagues business stakeholders to ensure global processes are utilized effectively
Support HR colleagues and business in consolidating training needs
Help in finding suitable learning solutions from internal and external offerings to meet the needs
Communicate actively about the available learning and development options
Organize agreed, non-technical trainings according to the training plan
Act as a facilitator/trainer in agreed programs
Manage possible content localization and translations
Manage training portfolio and learning records together with HR shared services
Follow local trends in competence development and provide input to HR teams
Explore, implement and promote the usage of new digital learning methods across the units (e.g. mobile learning, gamification, MOOCs)
Bachelor’s degree education/human resources or other relevant field
Minimum 3 years of professional experience of learning and development
Experience of online learning solutions and digital learning methods (e.g. mobile learning, gamification, MOOCs)
Ability to effectively communicate about learning and development opportunities
Excellent collaboration and cross-cultural skills
Experience and ability to train/facilitate
Proactive way of working with ability to work independently
Fluency in English and Finnish, Nordic languages as an advantage

201

Learning & Development Specialist Resume Examples & Samples

Working closely with our South Australian Workers’ Compensation team
Developing and delivering training courses to both internal and external clients
Participating in ReturnToWorkSA training forums

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