Senior Manager Learning Resume Samples

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E Hayes

Eloise

Hayes

12473 Idell Terrace

Detroit

+1 (555) 566 0924

12473 Idell Terrace

Detroit

Phone

p +1 (555) 566 0924

Experience Experience

Phoenix, AZ

Senior Manager Learning

Phoenix, AZ

Hills-Connelly

Phoenix, AZ

Senior Manager Learning

Change management workshops aligned with our new global approach
Team build workshops
HR Managers (Markets, Functions, Brands)
Learning Campus workshops
EMEA Talent Management & Talent Acquisition
“Fit to Lead – First Time People Manager” programme
Works Council

San Francisco, CA

Senior Manager, Learning Centre

San Francisco, CA

Deckow, Hirthe and Kiehn

San Francisco, CA

Senior Manager, Learning Centre

Manage, lead, develop and motivate members of the Unit
Manage, lead, develop and motivate members of the Section
Establish and maintain professional credibility
Develop and implement training strategies for Financial Planners with the key focus on driving activity (cases and active FPs) and productivity (APE, NAC)
Provide clarification and feedback
Assist in the delivery of existing training programmes
Use media and technology to enhance learning and performance

present

Philadelphia, PA

Senior Manager & Learning Partner

Philadelphia, PA

Fadel, Smith and Schmeler

present

Philadelphia, PA

Senior Manager & Learning Partner

present

Provides consultation to Senior HR Business Partners, Segment leads and senior Management teams to enhance organizational learning & development and business effectiveness
Identify both short and long term innovative learning strategies / solutions for ERPM, LCCG and mandatory risk and regulatory compliance learning for the enterprise
Plan and conduct quarterly Learning Councils and 3 year strategy plans
Manage internal IFL shared service realtionships to maximize resoure planning / web solutions and delivery management
Provide project leadership, control and direction in the management of assigned business and learning projects
Collaborates with peers to investigate, recommend and / or implement changes to the learning process models, strategies and business process
Be a strategic learning partner who applies extensive knowledge of business practices and processes to identify longer-term high leveraged and innovative curriculum for all key roles in ERPM & LCCG

Education Education

Bachelor’s Degree in Business

Michigan State University

Bachelor’s Degree in Business

Skills Skills

Strong attention to detail
Strong commercial mind set, able to think and act strategically, tactically as well as operationally
Excellent communicator, influencer, builds rapport quickly
Strong proven project management skills in a global context
Strong customer focus skills, and service orientated
Strong facilitation, training delivery skill
Strong presentation skills
Strong team player with experience working in a matrix organisation
Balanced executional and conceptual capabilities with a pragmatic approach and design experience
Solutions driven

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15 Senior Manager Learning resume templates

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IFL Senior Manager & Learning Partner Resume Examples & Samples

Consulting Leadership
Identify longer-term innovative learning opportunities and programs for the salesforce and leadership across LOB
Assess and identify critical areas of performance weakness in key roles and design specific learning strategies to build solutions to address client needs
Provides value added professional advice to PSFE (Personal Salesforce Effectiveness) team and HR Partners to enhance workforce productivity and proficiency
Strategic learning partner who applies extensive knowledge of business practices and processes to identify longer-term high leveraged and innovative curriculum for Personal Bank key growth roles
Design and develop tailored solutions based on line of business / group needs
Consult on design of LOB technical training to support various lines of business
Accountable for partnering with the business to design reinforcement strategies for all programs
Project Leadership
Provide project leadership, control and direction in the management of assigned learning projects
Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified
Provide day to day management of assigned projects to ensure objectives are met within the negotiated timeframe, resourcing allocated
Compiles data and analyzes development requirements in the preparation of budgets and business cases for project approvals
Collaborate internally with partners in LOB Human Resources, Lines of Businesses, IFL, PSFE team and externally with suppliers to design relevant, business initiative supporting learning programs, to be delivered through various channels
Collaborates with peers to investigate, recommend and / or implement changes to the learning process models, strategies and business process
Act as Subject Matter Expert on all key strategic areas
Undergraduate University Degree or equivalent with 7-10 years experience. FI experience an asset
MBA or Masters of Education
Adult Learning accreditation an asset(eg:CSTD/ASTD/Other)
Strong knowledge of sales, risk management and customer service disciplines
Extensive and well-developed design and development capability
Working knowledge of competitive market place and trends
Relationship management, influencing, negotiations and communication skills to effectively manage relationship across many levels of the organization and multiple lines of business
Proficiency in the use of technology and application within a learning environment
Strong team leadership skills
Excellent project management, organizational and time management skills in order to manage multiple priorities, projects and initiatives
Significant experience in adult education and curriculum development - the design, development and delivery of business-requirement centered learning strategies and programs
Demonstrated ability to resolve complex issues and recommend solutions to Senior Management

Senior Manager & Learning Partner Resume Examples & Samples

Continuously live and demonstrate our values in action
Coach team members for performance; conduct formal and informal coaching
Provide managerial direction for business unit and build synergies among team members
Motivate team to achieve individual, client and enterprise goals
Provide ongoing guidance and support to all team members
Strong team player with excellent written and verbal communication skills
Entrepreneurial self-starter, results oriented with excellent organizational and planning skills
Adult Learning accreditation (eg:CSTD/ASTD/Other)

Senior Manager, Learning Architect Resume Examples & Samples

Collaborate with lines of business, stakeholders, and the learning team to align business requirements with learning programs to ensure continuous employee development and to construct a roadmap for success
Consult with all levels of management regarding current and future development needs; propose creative learning solutions (options) appropriate for business and learning objectives
Participate in strategic planning of department’s role and contribution to Robert Half
Ensure global learning needs are met, including localization and deployment
Ensure the quality of training and development activities, including curriculum development, course design/planning and logistics, content delivery, and related training materials
Establish informative assessment and evaluation mechanisms to measure the impact and effectiveness of training programs/materials, and recommend improvements when needed
Establish and communicate training and development team standards and methodology, and ensure compliance
Innovate, enhance, and grow the department offerings to support all levels of employees
Lead, mentor and provide feedback to the instructional design and multimedia development training staff
Ensure effective use of the LCMS, LMS, and reporting metrics tools
Stay abreast of learning trends such as new technologies, standards, regulatory changes, internal and external workforce dynamics, performance trends and development programs to proactively recommend interventions aligned with the strategic plans and business targets for Staff Development, Operational Support, and the entire Robert Half organization
Forecast training and development resource needs to ensure all appropriate needs are met
Identify any needs for outside resources/expertise; identify and manage those resources
Develop and manage budget
Bachelor's degree; advanced education in instructional design, instructional technology, or related field preferred
10+ years of experience in learning design/instructional design including planning, managing, developing and implementing instructional strategies and content
Industry experience to include 3+ years in a management role
Project Management and Learning & Development certifications are a plus
Experience with MS Project, Visio, and C-Suite/Board level reporting; Advanced PowerPoint and Word; Experience with rapid development e-learning tools such as Adobe Captivate and Articulate Storyline
Solid knowledge of adult learning theory, instructional design principles and practices
Broad knowledge of course development and delivery tools and formats (elearning, instructor-led, web based, and virtual classroom, multimedia)
Proven leadership skills with experience motivating professionals to grow and take initiative
Ability to foster team collaboration and communication across departments to achieve high quality results
Demonstrated ability to engage in higher level strategic work and analysis
Proven history working and consulting with C-suite and senior leadership
Experience managing consultants, 3rd party vendor relationships, and employees
Excellent oral and written communication skills to make effective presentation, manage projects, and interact effectively in team settings with multiple stakeholders
Demonstrated change and influence management experience

Senior Manager Learning & Performance Resume Examples & Samples

Manage and direct the planning, researching, developing and implementation of learning/development activities for IT&S
Maintain a thorough knowledge of training and performance principles and processes. Ensure the training & development department’s materials, processes/procedures and roles/responsibilities are well documented and maintained
Support and facilitate the determination and implementation of appropriate solutions to identified performance, environment, and training gaps
Work closely with all levels of the management team to develop processes/procedures and/or required documentation to ensure proper support of training exists in the work environment and to allow for transfer of learning to the job
Develop and maintain senior management relationships within client group to ensure that training solutions align with business strategy and objectives
Ensure consistent messages are being delivered within and across programs
Establish learning and development priorities for IT&S professionals based on key business objectives. Work with team members and line management to determine the most appropriate training method. Oversee the design, delivery, co-ordination and measurement of required training including but not limited to the following
Product Knowledge: Industry knowledge, and Business/ Bank Priorities
IT&S operations, policies and procedures
Systems
Manage major IT&S training and business projects. Evaluate, respond to and co-ordinate special training projects to be administered within IT&S and its business units
Develop and execute an effective training measurement strategy. Ensure appropriate process is in place to report training measurement to all stakeholders
Manage the tracking of employee learning and development initiatives through the Learning Management System
Build and foster relationships with other training groups and departments within the bank to continually determine best training practices, better and more cost-effective ways of delivering programs to employees, and, for the sharing of skills, knowledge and resources. Identify, develop and maintain high quality relationships with external consultants to meet accountabilities. Negotiate and supervise contractual arrangements with various external service providers
Streamline existing processes, introduce new corporate programs and maximize departmental capacity
Uses strategies to attract, retain and motivate the highest caliber of talent; building a cohesive team with a shared vision. Provides strong leadership in setting the learning and performance team priorities, strategy and performance objectives. Motivates individual and team performance, knowledge sharing, interprets organizational direction, measures performance and diagnoses training and development needs. Influences the development and evolution of corporate leadership learning programs and Global Learning Strategy as an active member of the Learning Council
Excellent knowledge and a proven track record in the identification, development and implementation of Learning and Performance Programs
Strong knowledge of IT functional curriculums; Project Management, Business Analysis
Strong and well developed relationship building and interpersonal skills to work with IT&S management, Corporate HR groups, Learning Council/Heads, and other RM offices and peers
Strong project management experience and effective leadership skills to ensure execution of successful delivery/implementation of initiatives, programs and processes within defined timelines
Excellent knowledge of existing / enterprise wide Learning programs including Corporate programs (e.g., iLead and related systems / reporting mechanisms)
Excellent presentation, written and verbal communication skills, able to create and convey strategic objectives
Strong PC skills (Word, Excel, PowerPoint, Project, Visio, Outlook)

Senior Manager Learning Technology & Support Resume Examples & Samples

Ensure the timely and effective management and delivery of a number of multi-faceted, complex projects (i.e. e-Learning, web-based training, virtual classroom, i-Share, etc)
Provide Learning Management System (My Learning Centre) leadership & support
Lead Social Media and Web Design
Contribute as a member of the larger Learning Community
Provide strong leadership to motivate individual and team performance
Strong background in project management skills for large-scale learning projects, proven expertise in multi-tasking and prioritizing to effectively manage concurrent projects in a deadline oriented environment
Strong initiative, forward-thinking and creative problem solving skills to identify and resolve problems or issues of a complex or sensitive nature
Ability to motivate and focus efforts of project stakeholders without having direct authority, ensuring projects are moving ahead and on schedule
Proven skill and capability in learning design and development in all channels of learning design
HTML, Javascript, Lectora, Articulate, web design, accessibility technology are assets
Thorough understanding of training and development techniques
Demonstrates strong and effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders
Strong foundation of working with learning management systems
Demonstrates knowledge and experience working with external learning vendors
Flexibility is required to adapt to a wide variety of tasks and functions

Senior Manager Learning Resume Examples & Samples

Act as a key contact and consultant for all Learning related topics for your relevant customer base (HRD/ HRM). Agree with the relevant customer what and how to partner on specifically from the suite of responsibilities below
In support to the Learning EMEA Manager, gather the emerging demands and local needs within the specific customer base, and ensure this is fed into the overall demand management process globally
Partner with the Learning EMEA manager to deliver on business needs, designing local or regional tools and materials to enhance the “New Way of Learning” and culture of “Learning and Teaching” across the adidas group
Build and run a community of HRD’s partnership with other learning consultants/ facilitators and talent account partners on the topics of Learning: build trust, find and share internal best practices
Act as an effective ‘product engine’ for services and solutions in all aspects of Learning to the HRD/HRM colleagues and their business units. Specifics include
Excellent communicator, influencer, builds rapport quickly
Experience in business partnering and consulting
Balanced executional and conceptual capabilities with a pragmatic approach and design experience
Solutions driven
Strong team player with experience working in a matrix organisation
International mind set and English Fluency is required
Analytical skills: data savvy
Positive in attitude and approach
Minimum of 6 years work experience in HR Management, facilitation, Talent Management, Leadership & Learning or relevant field

Senior Manager Learning HR Talent Resume Examples & Samples

Collaborate with key stakeholder to identify major capabilities for key department / positon to ensure that staff is equipped with core capabilities that support the mission and goals
Customise learning solutions for business to support departmental or individual needs
Support Global Learning team and Learning Director on all Learning projects as needed
Manage and implement global learning programs and facilitate learning session in APAC
Manage the formulation of annual Learning budget by referring to the annual learning plan
Identify training needs using a systematic approach so that training is targeted and effective
Based on training needs, design curriculum calendar and implement the training registration processes
Ensure that the region reports on training delivery by tracking execution, analyzing feedback and summarizing key findings for Management & HR Talent – Learning, ensure learning programs can be improved
Ensure sufficient and qualified trainer pool at Regional & Local level to maintain high-quality delivery across the adidas Group
Manage the global Learning Management System (LMS) within the APAC
Min. 8+ years of work experience in the learning & development field
Previous experience leading the implementation of training processes and systems, including the successful utilization of on-line registration tools
Strong influencing skills, ability to manage partnerships internally and externally
Ability to understand processes and manage details to a very high level
Flexibility in working across multiple geographies and time zones, and with multiple countries and cultures
University Degree in Business, HR, or related field
Minimum of 8 years of work experience within different areas of an international corporation, preferably within HR and/or learning & development

Senior Manager Learning Resume Examples & Samples

Analysis and consultation of “ad hoc/ local/ regional” learning creation requests
Design, development and delivery of agreed Learning offerings, in alignment with the NWOL principles
Plan, organize & deliver communications on key learning topics (including briefings, facilitation and up skilling sessions) to agreed markets on specific related topics
Ensure consistent high standards of Market execution through TTT, implementation support, and results tracking for agreed Learning programmes
Consult, advise and support the activation of key global products: i.e. Learning Campus, Fit for Today, Fit to Lead
Partnering with Talent Management Account Partners EMEA to deliver and facilitate key workshops for HRM on core people processes education, and in some instances line managers on: i.e. The Score process end to end, Target Setting, Mid-Year, End of Year, TLU process, For 2014- Development conversations, Giving Feedback, Leadership Compass, WOW TW, Leadership Journey 1.0 transition briefings, utilizing 360’s
Deliver and facilitate
“Fit for Today” programmes
“Fit to Lead – First Time People Manager” programme
Onboarding programmes for employees and Future Talents
Creation of Learning Kits and other items for Learning Campus
Team build workshops
Change management workshops aligned with our new global approach
Work with the Learning EMEA Manager to share insights/ provide feedback across the learning products/ communications plans coming from the Global COE to ensure they are fit for purpose for business needs and the customer
Coordinate data to the support team on a monthly quarterly and annual basis for local and global reporting
Coordinate with other account partners globally to consolidate, share and review all learning related information as part of the key responsibilities, and for reporting centrally for the customer
Leverage the Learning Specialists and Coordinators in co-ordination, admin and system update activities

Senior Manager, Learning & Conferences Resume Examples & Samples

Undergraduate degree in business or related discipline
Minimum five (5) years’ experience working in a role with related experience. Experience within the banking industry as asset
Strong organizational and time management skills with the ability to balance multiple priorities and meet deadlines in a fast-paced environment
Effective communications and analytical skills with a strong attention to detail
Fully proficient with Microsoft Office applications; including, Word, Excel, PowerPoint
Passion for the customer & front-line employee experience and ability to see things from an employee and/or customer's perspective
Creative, innovative thinker
Some travel required for the delivery of conferences

Senior Manager & Learning Partner Resume Examples & Samples

Identify both short and long term innovative learning strategies / solutions for ERPM, LCCG and mandatory risk and regulatory compliance learning for the enterprise
Plan and conduct quarterly Learning Councils and 3 year strategy plans
Manage internal IFL shared service realtionships to maximize resoure planning / web solutions and delivery management
Work with ERPM and LCCG and other leaders across the bank accountable for mandatory risk and regulatory compliance learning to assess and identify critical areas of performance opportunities in key roles and design specific learning solutions to address client needs
Provides value added professional advice to Senior HR Business Partners, Segment leads and senior Management teams to enhance business effectiveness
Curriculum Design & Development
Be a strategic learning partner who applies extensive knowledge of business practices and processes to identify longer-term high leveraged and innovative curriculum for all key roles in ERPM & LCCG
Identify innovative learning opportunities and programs that would encompass the identified employee audience
Lead the team to Design tailored learning solutions based on line of business objectives / needs
Accountable for partnering with the business to design measurable sustainment strategies for all programs
Maintain up to date knowledge of industry leading learning solutions to support the business objectives
Provide project leadership, control and direction in the management of assigned business and learning projects
Provide day to day management of assigned projects to ensure objectives are met within the negotiated timeframe, resourcing allocated and project budget
Collaborate internally with partners in TOCA Human Resources, T&O and Corporate Areas, IFL, and externally with vendors/suppliers to design relevant, business initiative supporting programs, to be delivered through various channels
Continuously live and demonstrate Being BMO

Senior Manager Learning & Performance Consulting Resume Examples & Samples

5+ years of professional experience in developing and implementing learning content strategies and curricula within a large, complex corporate environment, preferably with global scope
2+ years experience as a people manager (desirable)
Fluency in English and Spanish preferred
Expert-level understanding of human performance, adult learning principles, and the ADDIE process (Analysis, Design, Development, Implementation and Evaluation of training)
Proven leadership abilities, and ability to communicate a vision with clarity, both verbally and in writing
Demonstrated success at collaborating with a network of internal and external colleagues, subject matter experts and business leaders in order to get results
Confident and assertive with excellent influencing and networking skills
A good strategic thinker

Senior Manager, Learning Delivery Resume Examples & Samples

10%-Delivery of Content: Improve and oversee the quality of instructors. Respond to adhoc requests for delivery support
65%-Project Management: Manage creation, implementation and execution of program initiatives
25%-Curriculum: Create and maintain relevant and accurate content and delivery support for field and SSC associates in partnership with Learning Strategy Managers to ensure we are teaching the right classes to the right audience at the right time and in the right way
Understanding of adult learning principles
Excellent communication & presentation skills
Supervisory/Management experience

Senior Manager, Learning Resume Examples & Samples

Own the design and development of in-role training for the sales organization
Effectively integrate new in-role training with ongoing core onboarding programs
Assess on-going training requirements and needs of the organization
Lead project management of learning solutions, specifically following learning design processes, managing content development projects and interfacing with internal and external development teams as needed
Demonstrate strong ability to learn the business, specifically building extensive knowledge of GTM projects, drivers and expected outcomes
Collaborate with L&D functional team members to deliver a complete solution and seamless learning experience to clients
Develop and manage a certification/reward aspect of learning achievements
Proactively partner and interface with the key stakeholders and business teams to understand business changes that will influence training design and drive future changes or improvements
Work with external partners to maximize return on investment as well as continuously referencing external market for new opportunities
Communicate knowledge of best practice learning methods and application within PepsiCo to develop more efficient and effective training
Bachelor's degree in Business, Communications, Education, Training, or related field
3-5 years Training design and development experience
2-3 years' experience managing others
Strong analytical and research skills, general needs and gap analysis skills
Strong proficiency in Microsoft products, specifically Word, Excel, and PowerPoint
Familiar with training evaluation models
Strong organization/time management skills and able to manage multiple priorities
Ability to multi-task in fast-paced, demanding environment while also maintaining a high attention to detail
Self-starter with proven ability to work independently with little or no supervision
Must be able to work effectively with associates at all levels of the organization
Must be willing and able to travel 10-20% of the time
Organization Development expertise (1-2 years)
Experience executing Human Resources processes for a field/front line organization (1-2 years)
Experience implementing Mobile Learning technologies (1-2 years)

Senior Manager, Learning Technology Systems Resume Examples & Samples

Developing standardized scalable, documented processes for course creation, duplication tasks, and troubleshooting
Training and managing instructional technologists/LMS technicians
Establishing and maintaining open lines of communication with the LMS and IT team and other supporting Strayer groups as needed
Testing integrations and new tools
Maintaining consistent and timely communication on projects and upcoming tasks
Building and maintaining Strayer University courses
Resolving and appropriately tracking technical issues.Ensures LMS-related projects are completed according to Strayer plans and monitors project deliverables and progress through continuous communication with project members
Prepares reports on project progress and problems
Responsible for the development and maintenance of Strayer courses
Monitors, resolves, and keeps record of technical course change requests
Remains aware of any potential problems and works to mitigate any risks of technical or instructional issues with the Blackboard system
Provides technical guidance to the Strayer Studios team and staff, as necessary
Identifies and implements best practices in the use of LMS technology to support student engagement and learning
Performs final Course Quality Checks (QC) and course reviews
Provides technical and instructional support for faculty for effective implementation of LMS
Evaluates the use and effectiveness of LMS, within Strayer courses, and propose ways to improve implementation
Assists with project management and course management, and with Strayer staff, as necessary to define processes and models
Interfaces with Strayer IT department to ensure effective technical implementation of LMS
Serves as liaison between the team and Strayer LMS division in order to ensure that all targets and requirements are met
Promotes and maintains a high quality, professional, service-oriented atmosphere among peers
Acts as point of contact with Blackboard corporate services and other LMS vendors to keep the Strayer Studios team updated about new functionality, tools, and releases
Minimum of five years experience in Blackboard/Canvas and LMS related roles
Minimum of five years experience with project management
Five years working in the higher education industry
Develops and executes on project plans requiring multiple workstreams and resources
Keen ability to assess situations, perform root cause analysis, and resolve problems in a timely manner
Motivates others to perform a variety of tasks according to project timelines and budgets
Successfully performs a variety of tasks in a fast-paced, team-based work environment according to project timelines and budgets
Demonstrate an aptitude for and agility with new technology in a fast-paced ever-changing environment
Ability to be proactive with a sense of urgency
Self-starter, a highly motivated person able to work in a fast paced environment that is continually changing
Exhibits sound judgment in making decisions

Senior Manager Learning Execution Resume Examples & Samples

50% - Identify and lead activities and projects that drive the simplification and effectiveness of learning execution. Participate in learning pilots and new initiatives, driving alignment with execution strategy. Analyze reports and work with HR partners, business leaders, and learning team to identify opportunities and evaluate the impact of learning simplification and effectiveness efforts. Ask probing questions to identify the root cause of poor learning execution. Identify trends in field learning execution across the enterprise
30% - Collaborate with LSMs to build effective communication plans for new initiatives, learning updates, and any learning project that impacts associates and leaders. Provide learning updates to divisional and regional HR partners and business leaders. Solicit, review, and respond to feedback from learners and key stakeholders on what's working and what's not. Share feedback from learners and key stakeholders with learning partners as needed to make long-term learning execution improvements
20% - Understand and provide input on associate and leader learning strategies. Participate in learning plan review process. Provide feedback to learning strategy managers (LSMs) that influences simplification of learning plans. Understand learning plan updates (attend deployment meetings and solicit updates from LSMs)
Five to eight years learning and/or organization development/ effectiveness experience is preferred
COMMUNICATES EFFECTIVELY: Developing and delivering communications that convey a clear
Understanding of the unique needs of different audiences
CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
COLLABORATES: Building partnerships and working collaboratively with others to meet shared objectives
OPTIMIZES WORK PROCESSES: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
GLOBAL PERSPECTIVE: Taking a broad view when approaching issues, using a global lens
ACTION ORIENTED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
PLANS and ALIGNS: Planning and prioritizing work to meet commitments aligned with organizational goals
INTERPERSONAL SAVVY: Relating openly and comfortably with diverse groups of people
COURAGE: Stepping up to address difficult issues, saying what needs to be said
ORGANIZATIONAL SAVVY: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Senior Manager Learning Design Resume Examples & Samples

Job Title:* Senior Manager Learning Design
Req ID:* 696127BR
Canada Walmart Division:* Human Resources
Store Location:* Argentia & Mississauga Rd. (Corporate/Home Office)

Senior Manager Learning Design & Project Resume Examples & Samples

Provide training support to participants in Retail Academy to drive retail business and retail excellence
Develop and modify comprehensive training programs, methods and tools to meet retail learning needs
Provide oversight and quality control over learning deliverables
Develop and track training efficiency through retail KPIs as well as training KPIs
Deliver high-quality training to both internal or external for each new content as testing or demo
Proactively look for improvement opportunities in training material, delivery way, process and etc
Manage training and/or tool development project according to front retail needs
Standardize training methods and material
Utilize proper learning methods to optimize learning experience
Collect feedback for training content and/or tool from both internal training team and retail staffs
Manage vendor to provide high quality training solutions
Manage training development budget available for each training and/or tool development project and make all spending effective according to real needs
Manage an efficient process for training and/or tool development process and collect feedback
Manage financial process with relevant person and vendors according to budget forecast
Track training efficiency through retail KPIs as well as training KPIs
Develop team capability and encourage best practices share among team
At least 8-10 years experience in training & development, learning or related fields
Retail related working experience is plus
English fluency and Mandarin fluency
PC skills, knowledge of Microsoft products

Senior Manager, Learning Resume Examples & Samples

A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience
Experience coaching and delivering messages related to performance
Proficiency in computer usage, email, MS Office Suite
Ability to prioritize, manage and complete projects with tight deadlines
Resume that shows steady progression in Training/Learning Management/Operations for the last 10+ years

Senior Manager, Learning Programs Resume Examples & Samples

A minimum of five (5) years of progressive experience in a Corporate Learning and Development organization
A minimum of five (5) years of experience in e-learning design and content development with a content authoring tool such as Adobe Flash, Dreamweaver, HTML4 or HTML5, Captivate, Lectora, Articulate, or Storyline, and at least one (1) Video Production tool such as Final Cut Pro, Adobe Premiere, After Effects, or Camtasia studio
A minimum of four (4) years of experience in a leadership role managing others
A minimum of three (3) years of project management experience which required working across functional groups as well as independent decision making involving vendors
Ability to proactively consult with key stakeholder groups and arrive upon consensus for effective solutions
Budget development and management skills, including the ability to track expenses against commitments, set priorities for funding, and develop annual budgets
Ability to travel as required (30%)
A minimum of five (5) years of experience in Instructional Design and Learning Delivery platforms in a global organization
A minimum of two years (2) of experience delivering learning content via two or more of the following delivery styles: mobile devices, social media tools, websites, iBooks, interactive PDF or via virtual instructor-led delivery tools (such as WebEx, Adobe Connect, or Jigsaw)
Work experience as a Performance Consultant, Learning Consultant or in a leadership role working on behalf of a Learning Vendor

Senior Manager, Learning & Talent Development Resume Examples & Samples

Lead a dedicated team of Leadership and Associate Development professionals throughout North America in a fast-paced, do it whatever it takes environment
Ensure operational effectiveness in delivering core programs to thousands of participants each year
Establish lean processes and a customer-centric approach to the learning experience
Invent new and innovative approaches for delivering programs in a rapidly growing organization
Analyze the audience, content, technologies, operational constraints, and trade-offs associated with delivering the most impactful solutions for a highly ambiguous environment
Demonstrate strong business acumen, including problem solving skills, critical thinking, and a willingness to be vocally self-critical
Earn a seat at the table as a business problem solver with some of top operational leaders in history
10+ years of experience in the areas of general management, leadership development, organizational development, group facilitation, and training design
Proven experience with the design, development, implementation and measurement of classroom, self-directed online and virtual synchronous learning solutions that positively impact the business
Program management skills, including managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver reliable results
Experience with large scale portfolio/program/project management
Strong verbal, written, and interpersonal communication abilities
Strong analytical skills and experience using and presenting data to make decisions
BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience
Up to 30% travel required
Master’s degree or higher in related discipline
Operational expertise outside of training and leadership development
Experience supporting the training and leadership development of an operational organization
Experience with business, financial and process improvement tools, concepts and methodologies
Outstanding interpersonal and leadership skills; a role model for the concepts and skills we teach
Proven ability to lead and engage distributed teams

Senior Manager Learning Tools & Platforms Resume Examples & Samples

Lead the development and implementation of the global Sales Academy tools and platforms that enable effective and engaging learning interventions for all audiences, in collaboration with the Learning Delivery & Implementation team
Build a strong partnership with Group HR, local stakeholders, DTC Business Solutions and IT to optimally leverage existing tools and platforms
Create a framework for gathering feedback regarding the Sales Academy tools/platforms from users and market owners; propose and implement system/process changes based on gathered information that deliver into the long-term strategy of the Sales Academy
Drive the selection process and decision making of digital learning tools, consult Senior Director Sales Academy on solutions available and enable decision making based on defined criteria
Diploma or degree from educational entity focusing on Business Administration, Human Resources Management, Personnel Administration or related field
Minimum of 5 years retail training experience, preferably in the apparel industry
Minimum of 7 years experience in development and management of digital learning platforms and tools

Senior Manager Learning Design Resume Examples & Samples

Design and develop effective learning programs, interventions and initiatives in close collaboration with Sales Academy Learning Partners, that can be measured in terms of effectiveness and impact
Define Sales Academy learning program creation- and design- standards and manage consistent implementation throughout the development of SA traning programs
Intermediate to advanced skills in MS Office
Additional language is an advantage
Minimum of 6 years retail training and/or retail operations field experience, preferably in the apparel industry

Senior Manager, Learning Experience Resume Examples & Samples

Demonstrated ability to educate, communicate, negotiate, and influence with all levels of management to produce required outcomes
Demonstrated ability to prioritize, organize, and assign staff effectively in order to manage multiple initiatives to meet deadlines
Demonstrated ability to creatively solve problems while working under pressure
Ability to show good judgment, take initiative, and make decisions to accomplish job duties
Demonstrate an ability to work closely with peers to ensure successful learning and business outcomes
Demonstrated portfolio of learning experience designs and solutions with measureable results
Demonstrated knowledge of facilitated and non-facilitated training methodologies and tools
Driven, focused, and highly data-oriented; the candidate must drive towards the L&D performance outcomes, but also must recognize when the plan needs to be adapted

Senior Manager Learning & Org Dev Resume Examples & Samples

) 4 years’ work experience in human resources with minimum 2 years in C&B function
) Manage and supervise the operations of the plants’ LD teams
University graduate in Human Resources, Business Management or related discipline
A minimum of 15 years’ solid experience in execution of training and development programs, and strong exposure & experience in management development training courses in Manufacturing environment/filed. Experience in Manufacturing. is preferable
Excellent English presentation and facilitation skills, Good interpersonal and coaching skills, Analytical and consulting skills

Senior Manager, Learning Centre Resume Examples & Samples

Manage, lead, develop and motivate members of the Unit
Responsible for all training requirements relating to technical aspects including Products, Wealth and Professional Qualification related
Be the product expert and be responsible for new product launch training
Responsible for product training for Agency, MFA and FA
Responsible for all technical training updates for all distribution channels
Responsible for overseeing the training of 3rd party products
Responsible for Plan Right training
Assist in the delivery of Pre-Contract Licensing tutorials, Product and Skills Training and any other training relevant to your overall development
Any other tasks delegated when the need arises

Senior Manager, Learning Design & Development Resume Examples & Samples

Bachelor’sdegreeorequivalentworkexperienceisrequired. Master’s degree in Education, Technology or Leadership Development is preferred
Minimum7-10yearsof management experience within leadership development and instructional design
Demonstrated competency in instructional design and adult learning methodology is required
Advanced knowledge of learning technology and ability to keep abreast of technology, developments and trends in adult Learning and eLearning
Experience using various authoring tools, flash, and other multimedia software required to produce media-focused courses is a plus
Must be customer focused, coupling strategic focus with strong execution skills and a results orientation; able to link to business challenges and objectives with tactical execution and results
Demonstrated ability to influence others in order to achieve objectives is required
Excellentattentiontodetail,analyticalandproblem-solvingskills
Excellent project management skills are required
Excellent collaboration skills are required
Ability to work under pressure, meeting multiple and sometimes conflicting deadlines is required
Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
Oversee the Learning Design & Development Team ensuring for intra and interdepartmental collaboration
Leads the processes to create all learning solutions/assets including needs analysis, design, development, implementation, and evaluation, ensuring that all learning solutions have defined outcomes and objectives incorporating messages to reinforce the Y’s Cause
Leads the design and development of materials for new and existing courses tosupport both facilitators and participants in various delivery channels utilizing adult learning principles. Examples of delivery channels include instructor-led (classroom and web-based), Virtual Instructor Led and self-paced (paper delivery and e-learning delivery)
Builds learning solutions using interactive learning models that create engagement through the use of adult learning principles and delivers maximum opportunity for skill development and knowledge transfer
Leads the process to define operational, satisfaction, and impact measurement strategies; defines and implements processes to capture baseline data; defines and manages measurement and reporting database; and prepares reports
Develops comprehensive talent management measurement strategy and tools/templates; documents all processes; leads and monitors processes and deliverables with Talent and Knowledge Management Directors
Serve as liaison to evaluate and plan fo radditional technologies to supplement LCDC and respond to evolving learner needs and learning trends
Manages projects, project teams, budgets, and schedules to accomplish specified learning strategies. Coordinates and prioritizes resources to ensure completion of project(s) on time
Builds strong, collaborative relationships with all stakeholders
Manages assigned staff
Performs othe rduties asassigned by the VP, Talent Management

Senior Manager, Learning Centre Resume Examples & Samples

Manage, lead, develop and motivate members of the Section
Develop and implement training strategies relating to soft and sales skills as well as technical aspects for FPs
Responsible for all training requirements for Existing Financial Planners
Develop and implement training strategies for Financial Planners with the key focus on driving activity (cases and active FPs) and productivity (APE, NAC)
Develop and implement training interventions including designing and implementing sales and soft skills training and developing sales activities for specific target groups of FPs
Lead and manage activity clubs for targeted group of FPs
Responsible for sales results of these Activity Clubs
Work with agency force to understand their training needs
Responsible for all soft skills and sales related training
Tracking, monitoring and evaluating of sales results and training effectiveness
Assist in the delivery of existing training programmes
Good understanding of how agency and MFA channel works
Strong sales background
Good understanding of Products
Update and improve one’s professional knowledge and skills
Comply with established ethical and legal standards
Establish and maintain professional credibility
Plan instructional methods and materials
Prepare for instruction
Stimulate and sustain learner motivation and engagement
Demonstrate effective presentation skills
Demonstrate effective facilitation skills
Demonstrate effective questioning skills
Provide clarification and feedback
Promote retention of knowledge and skills
Promote transfer of knowledge and skills
Assess learning and performance
Evaluate instructional effectiveness
Diploma/Technical Certification
Bachelor degree or college diploma preferred for non technical field, required for technical/specialized filed
Bachelor degree and/or Professional Certification or working towards it – e.g. CFA, FRM, CA, CGA preferred for non technical field, required for technical/specialized field