Learning & Development Manager Resume Samples

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B Wiza

Bert

Wiza

317 Scarlett Plaza

Detroit

+1 (555) 526 3867

317 Scarlett Plaza

Detroit

Phone

p +1 (555) 526 3867

Experience Experience

Philadelphia, PA

Assistant Learning & Development Manager

Philadelphia, PA

Halvorson, Feil and Kilback

Philadelphia, PA

Assistant Learning & Development Manager

Work with line managers to analyse performance by identifying area for improvement
Seek feedback from participants and their managers for effectiveness of learning and development programs
Create a learning environment where each person has a personal development plan
Assist L&D Manager to facilitate all company training programs and ensure standards are followed
Ensure development and implementation of annual training plan training to address and narrow the peformance gap
Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance
Partner with external organizations who provide support for the hotel's learning strategy

New York, NY

Learning & Development Manager

New York, NY

MacGyver-D'Amore

New York, NY

Learning & Development Manager

Solid knowledge of topics such as performance management, management, leadership and organization development, and development planning
Assist employees in developing personal development plans. Monitor personal development plan for each employee
Manage the HR systems including Learning Management System, Performance Management and Employer Values Proposition sites
To work in partnership with the HR Manager to recruit each annual intake of Management Development Program through assessment centres
Provide continuous improvement feedback to management on areas to improve productivity and quality
Provide input to department managers prior to bi-annual performance and development reviews of their teams
Manages the development of high potential talent by creating development plans which include a focus on developing abilities focused on a target role

present

Dallas, TX

Senior Learning & Development Manager

Dallas, TX

Roob LLC

present

Dallas, TX

Senior Learning & Development Manager

present

Lead L&D and OD function at a group level, manage the all sub-teams in Greater China region
Initiate new L&D objectives, customize and drive the team to execute training and development programs
Create organizational development strategy and ensure internal talent pool is well maintained, especially at the senior level
Develop succession plan, e.g. corporate leadership programmes, high-potential programmes, MT programmes, etc
Create a positive company culture and employer image
Previous exposure in China market is an advantage
Good command of English and Chinese, especially Mandarin

Education Education

Bachelor’s Degree in Instructional Design

University of Pittsburgh

Bachelor’s Degree in Instructional Design

Skills Skills

The ability to develop a culture of high standards, excellent quality and customer responsiveness
Ability to quickly build excellent working relationships with colleagues both internally and externally
Excellent management skills with a strong ability to influence outcomes in a multi-level operation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
Human resources development in the professional firm business experience welcome· Strong Communication skills
Highly organised individual who is able to manage a budget and have a financial acumen to report on all the training KPI’s
Ability to self-manage, use initiative and also able to prioritise tasks at short notice
Strong communicator possessing the ability and confidence to facilitate workshops which engage and inspire 30+ employees
5) Flexibility to adapt to challenging situations and ability to work under pressure, while observing compliance and quality standards
7) Very good analytic capability

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Learning & Development Manager Resume Examples & Samples

Conduct and/or facilitate learning needs assessment discussions with global sector leadership, global L&D leadership, global Service Line Leadership and other CBS interdependencies such as EYK to determine the learning architecture required to support sector specialisation
Define the global sector learning architecture in consultation with external vendors, validate with global industry leadership and implement through management of key internal stakeholders (i.e. L&D, EYK, etc.)
Develop and manage the scope and schedule for learning and development initiatives of varying complexity to support sector specialization and learning
Provide project leadership by acting as a facilitator and mentor to other team members, promoting collaboration and knowledge sharing
Assist global sector leadership by identifying and coordinating with resources external to the firm that can provide services relative to addressing a particular learning need (e.g. vendors supplying information, expert speakers, etc.)
Coordinate industry and service line learning initiatives to avoid redundancy, share best practices and collaborate where appropriate
Develop and maintain relationships with stakeholders; manages stakeholder expectations; negotiates with and influences sponsors/stakeholders on specific learning initiative issues
Applies recognized principles and concepts to a wide range of work within the learning and development functional area; duties are varied in scope and require a broad knowledge base to perform
Often acts as a project manager for medium to large projects or oversees significant portions of major or highly complex projects
Works to resolve project challenges that are of a moderately complex nature
Recommends courses of action and manages relationships for positive progress. Identifies alternative solutions when initiative meets challenges
Proactively identifies and addresses strengths, weaknesses, opportunities and threats of an initiative and develop initiative plan (new or updated)
Deep knowledge of the firm’s market and sector organization
Awareness of firm policies and protocols
Strong organization and communication skills
Resourcefulness
Ability to work with people at all levels
Experience in managing all aspects of learning activities
Familiarity with the firm’s learning management system, databases and reporting processes
Receives general direction rather than supervision. Work is reviewed for results achieved
Acts as a project leader on projects that are complex in nature
Leads and motivates team members
Will assign projects and tasks to others; is responsible for reviewing performance of junior team members

Learning & Development Manager Resume Examples & Samples

Bachelor’s degree or equivalent from a reputable university
Minimum 7-10 years related experience in a medium to large Company, including at least 5 years Training and Development operational experience
Knowledge in Retail Banking and Country Sales and Distribution business and / or experienced in related training and certification including insurance products
Excellent verbal and written communication skills in English - Ability to speak in a clear and articulate manner, present effective presentations, reason logically; and produce effective and clear written material
Ability to relate to and influence individuals at all levels, and of diverse background
Self-driven and results-oriented with strong adaptability to work under pressure in a fast paced environment
Good planning, organization, and time management skills
Required operational strength specifically in logistics and administration
Strong learning ability
A positive and flexible team-player and act with integrity, strong credibility
Strong problem solving and consulting skills
Detail oriented individual who demonstrates high level of accuracy
People Management - Lead, motivate, coach, develop and direct the staff within the Training and Development division and beyond
Creative Management - Develop training and learning material and design training/development events as appropriate
Forward Planning - Plan and define long term objectives, revising and updating plans on an ongoing basis
Manage operational team on co-ordination and organization of training schedules, resources and staff

Field Learning & Development Manager Resume Examples & Samples

Exceptional ability to manage multiple, competing priorities
Navigate through ambiguity to deliver results
Highly flexible, self-directed and ability to adapt in a rapidly changing environment
Outstanding project management skills with a demonstrated ability in learning projects
Expertise in adult learning theory, instructional design methodology and program facilitation
Demonstrated success in localizing and customizing programs to audience needs
Knowledge of luxury/specialty retail strongly preferred
The ability to work independently and collaboratively
Influencing without authority
Certifications in instructional design and program facilitation highly desire
Core Competencies: Problem Solving, Dealing with Ambiguity, Business Acumen, Drive for Results, Presentation skills. Innovation, Peer relationships and Ethics and Values
University degree or combination of education and L&D experience
3) Minimum experience
5 years in a highly visible role, preferably in learning and development
3 years in Instructional design and facilitation experience

Learning & Development Manager Resume Examples & Samples

Design and deliver/author new and existing learning content deemed necessary for the business. This will include both instructor-led and online modes. Subject matter will include management, team effectiveness, business knowledge and corporate practices
Provide individual coaching to key talent, including the use of 360-degree assessments and/or other psychometric tools
Act as learning and development point of contact for one or more business operations or revenue-critical teams, tailoring and crafting learning solutions to their particular needs
Review the content of learning interventions; re-construct or re-purpose content into multiple forms of delivery, whether ILT, online, blended, or other means
Provide key support and, when necessary, program management to global initiatives (eg. Mentorship program, Global Performance Management, Global Survey, LMS Administration etc.)
Other duties and tasks as assigned or emerge in this role

Learning & Development Manager Resume Examples & Samples

Develop learning strategy for SHDR pre-opening and post opening
Support Traditions and Orientation program through facilitating and providing learning solutions
Work with key partners identify the Leadership development needs, , develop learning solutions to make sure it is a right fit for the development needs at SHDR and culturally relevant
Manage communication of the Leadership programs
Translate training materials and communication in bi-lingual proficiency
Prepare and facilitate leadership programs in bi-lingual proficiency
Develop training calendar and implement recurring training offers. Coordinate training venue, prepare training materials, reschedule and reconcile attendance for classes
Track and manage completion status by roles and functions, providing accurate reporting on forecasting and scheduling of training programs
Support additional initiatives and projects driven of the business
Support varies personal development opportunities identified by Client Services
Partner with learning team members from other Disney sites to ensure integration of content and delivery
In-depth knowledge and extensive experiences in leadership development
Proven strong technical proficiency in Outlook, Excel, Word, and PowerPoint
Demonstrated strong knowledge of the training process
Demonstrated strong consultation and facilitation skills
Demonstrated willingness and ability to facilitate programs in an engaging, energetic and culturally sensitive manner
Demonstrated strong verbal and written communications skills with ability to communicate in a timely and consistent manner
Proven time management skills, follow through, and ability to manage multiple programs/projects
Demonstrated strong organizational skills with attention to detail
Demonstrated ability to work as a member of a team or independently
Demonstrated strong problem solving skills
Demonstrated ability to develop creative ideas and solutions
Demonstrated partnering skills and ability to build effective relationships with a diverse Cast
Bachelor’s degree and above
At least 10-12 years of training experience including leadership training and development

Learning & Development Manager Resume Examples & Samples

Develop a learning strategy that addresses priority business management and people development gaps of Citi leaders across the globe
Work with Senior HR and Business Leaders to define business leadership challenges and translate them into global training practices
Lead global advisory teams of HR partners in developing global training standards for business and people management capabilities
Act as instructional design expert leading team(s) of developers in creating new or updating existing leadership programs for all levels of Citi leaders – engaging regional Learning & Development and HR leaders in global rollout
Facilitate program pilots and global facilitator certifications
Generate innovative approaches for using technology, social learning and various social media to enhance overall learner experience
Partner with Senior Leaders as needed on initiatives that promote desired leadership culture at Citi
Bachelor’s Degree in Organizational Development or related field (Masters preferred)
11+ years of experience in learning and development or related fields, with a successful track record implementing organizational change through enterprise-wide learning interventions
Breadth of experience in needs assessments, instructional design, delivery for multiple modalities (e.g., classroom, self-paced, virtual)
Experience in large, matrixes and multinational organizations is preferred

Learning & Development Manager Resume Examples & Samples

Design and delivery of learning solutions (20% softskills delivery)
Responsible for the induction programme
Relationship building and stakeholder management
Amending and revising courses as required
Keep abreast of developments in training
Work with business units to ensure the firm is compliant with technical training requirements
Training administration
Liaise and manage 3rd party vendors for technical training solutions
Adhoc projects
Proven track record of working with and managing stakeholders
Experience in L&D both at a delivery and design level to a diverse audience
Strong Microsoft Office skills, particularly PowerPoint
Excellent presentations skills
Experience in training needs analysis
Proven project management experience
Influencing skills
Ideally CIPD qualified
You will come from a professional services background

Learning & Development Manager Resume Examples & Samples

A consultative approach to learning and development
Hands on experience in the design and delivery of training programs
Superior business/technical writing skills

Learning & Development Manager Resume Examples & Samples

Tertiary qualification in OD/HR or related discipline is desirable but not essential
3+ years experience in a Learning & Development and/or Training role
Proven communication, influencing and presenting skills
Ability to deal with all levels of the organisation
Exceptional attention to detail and big picture thinking
Graphic design capabilities for e-learning and communications
Certificate IV in training is advantageous
Retail experience is essential

Learning & Development Manager Resume Examples & Samples

Consults and collaborates with management to ensure training programs and content are current and aligned with business needs and goals
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Coaches, mentors, and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities
Designs learning and performance solutions to meet a wide range of business needs across the organization using a variety of technology and traditional delivery methods (e.g., new hire training, on-boarding, compliance courses)
Applies learning management system technology in the ongoing design and delivery of all existing and future training programs
Develops and manages relationships with global training/educational external partners to deliver scalable solutions
Works directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials
Bachelor’s degree, Master’s degree in Instructional Design and/or Adult Learning preferred
Minimum of 5 years people management experience
Minimum 8 years’ experience in the field(s) of Instructional Design, Corporate Training, and/or other related disciplines
Experience coaching, developing learning plans, and implementing performance evaluation for employees
Successful track record collaborating with leadership/management to develop program objectives and manage review cycles for course/learning sign off
Experience conducting needs assessments and performance gap analyses required
Experience designing and developing training courses in e-learning authoring tools (e.g., Captivate, Articulate)
Ability to manage, coach, lead, and evaluate employees
Professional written and verbal communication skills, including group facilitation, influencing and persuading others
Attention to detail and analytical skills
Adapts quickly and easily to changing requirements and needs from internal and external stakeholders
Working knowledge of the Microsoft Office Suite, specifically Project, Outlook, and PPT
Broad understanding of program assessment methodologies and measurement tools
Strong demonstration in execution of programs and metric presentation
Sound understanding of instructional design principles
Highly results- and customer-oriented
A collaborative, team-oriented style, yet able to work independently
Personal presence, program knowledge, and communication skills to work with senior business

E-learning & Development Manager Resume Examples & Samples

Design and develop learning frameworks, centred around the needs of senior level employees
Develop the e-learning content and act as the face of digital learning within the organisation
Have a proactive and contemporary view to learning offerings and provide employers the opportunities to engage outside the normal working hours
Deliver training sessions across all levels of the business
Maintain an effective curriculum, always researching new content to improve the offering
Manage a detailed evaluation process to aid continuous improvement
MUST have experience in developing and implementing an e-learning curriculum
Experience in delivery to senior level employees, manager level and above
Proven experience in 360 learning across a wide range of soft skills disciplines
Degree level education and CIPD qualified
Background in a global tech organisation desirable
Coaching qualifications desirable

Senior Learning & Development Manager, Apex Resume Examples & Samples

Coach, partner and create learning solutions with Apex executive leadership team and store teams to deliver on Apex business objectives
Is the cultural ambassador by applying change management, leadership, and performance management to ensure full awareness of the Apex culture
Performance coach to the General Manager and their direct reports
Assess, design, and develop all learning and development content for the Apex brand
Deliver and facilitate sessions as needed
Design interactive courses and other materials to ensure effective learning experience for a variety of audiences that are interactive, effective and user friendly
Apply brand guidelines to all training material to maintain the unique Apex culture and DNA
Work collaboratively with cross functional partners and vendors to plan the training programs for various projects and initiatives
Outline program readiness schedule and manage the execution of the large scale event cascade
Testing of all developed training; validate content and program functionality through different devices
Provides quality assurance of course delivery
Seek feedback and evaluate field training program effectiveness
Research and evaluate current curricula and content to identify needed areas of adjustment and alignment to business strategy and meet the needs of all levels of the Sunglass Hut organization
Manages project deadlines, deliverables, and external resources
Partner with the General Manager of Apex to recruit and hire top talent
Strong leadership and relationship building skills
Strong planning and organizational skills with the ability to manage multiple priorities at the same time
Strong ability to manage up and have courageous conversations
Have a service orientation and desire to learn the Apex Culture and DNA
Ability to reconcile differing stakeholder perspectives and provide a resolution given brand strategy
Ability to influence design and implementation of training programs that allows for excellence in delivery
Excellent facilitation and presentation skills as well as verbal and written communication skills
Personal adaptability to flex with evolving needs of the business
Effective consulting and project management skills
Knowledge of retail operations
7+ years training industry experience
Experience with instructional course design and training methodologies
Proficient in training applications including Adobe Photoshop, Articulate Storyline, Adobe InDesign and Microsoft OS (PPT, WORD, EXCEL)
Demonstrated ability to /execute strategic plans
Demonstrated ability to influence and build consensus at senior levels in an organization
Retail and sales/service training background a plus

Learning & Development Manager Resume Examples & Samples

Act as a partner and trusted advisor to key region/site business stakeholders and HR Leaders, consulting on talent management needs across functions, with primary emphasis on major site location (San Jose CA & RTP NC)
Consult, plan, orchestrate & promote Talent Management people leadership programs in major sites across North and South America
Create and implement ongoing and regular people leadership events including, but not limited to virtual events, leadership summits, and online communities
Gather requirements, partner to develop, orchestrate and promote cross-functional and region/site-wide talent programs and initiatives
Encourage, involve and build business stakeholder engagement in Talent Management communications and delivery
Drive talent strategy at major sites through assessment, analysis and predictive modeling of employee talent management needs, supply and demand
Actively collating, analyzing and reporting both business impact metrics and anecdotal examples of how the people leadership is providing tangible value to key business partners
Participate in region/site planning with local business and HR leaders
Collaborate with Americas HR regional team ensuring close alignment and agreement on employee engagement including talent development strategies and approaches
Partner across the Talent Management organization and the broader HR ecosystem (client facing, centers of excellence, and global business services) to ensure successful business outcomes

Learning & Development Manager Resume Examples & Samples

Develop customized managerial and leadership programs to meet business and organizational needs
Ensure effectiveness of corporate learning offer within the “Gucci Learning Offer”
Encourage effective use of e-learning and new technology tools and optimize systems capability to meet users needs (with the support of IT)
Facilitate internal trainings and build solid cross-functional relationships at global level
Guide employees and managers through the most appropriate learning method
Identify training and development needs through job analysis, appraisal schemes and consultation with HRBPs and business leaders
Work with subject matter experts to develop tailor-made courses in the area of professional skills, management and leadership and manage contracts with external providers
Develop and deliver appropriate internal marketing, training and communications to encourage effective use of Gucci LMS
Coordination and management of programs financed by Public Funds

Learning & Development Manager, Uk & Ire Resume Examples & Samples

Drive sales and marketing excellence through the development of NHS knowledge to ensure optimal customer engagement
Partner with stakeholders to design L&D interventions which ensure that UK staff are compliant with UK Sales and Marketing SOP’s
Allocation and management of SPLUK L&D budget
Keep an up to date record of completed training for UK Sales and Marketing employees
Manage UK Sales & Marketing training materials in line with SOP’s
Produce and deliver an annual L&D plan to support the delivery of UK Sales & Marketing business objectives in partnership with stakeholders to drive SFE (eg International training, HR, BUD’s)
Carry out annual TNA’s of coaching and Inspire selling skills in order to assess performance and identify areas for development driving SFE
Consult with Sales & Marketing UK colleagues to share best L&D practice and ideas to support the successful delivery of key projects
Partner with International Training to understand their SFE, CRM and brand offerings and tailor to the UK business needs
Work with and co-ordinate external agencies to deliver L&D interventions on time and within budget
Drive an L&D culture of giving and receiving feedback and coaching which drives performance and fosters engagement
Keep up to date with the latest learning technologies & L&D practices
Introduce and/or promote the use of innovative learning methods to ensure a highly engaging offering in line with a 70:20:10 approach to L&D which enables a more independent approach to learning
Ensure all UK Sales & Marketing employees have a PDP which drives both current performance and longer term develops talent within UK Sales & Marketing

Cbs-talent Team-learning & Development Manager Resume Examples & Samples

Perform Learning & Development strategy, design, delivery, co-ordination and management
Act as a learning advisor to individuals and business units for provision of L&D solutions
Understand service line learning requirements and ensure alignment of service line learning with firm strategy and global initiatives
Establish and review learning maps and curriculum plans with recommended solutions
Design and develop and/ or coordinate the design and development of high quality learning courses/ products/ materials/ technology which are relevant to the practices
Build sustainable learning culture by acting as a facilitator and provide coaching to service line facilitators in effective instructing techniques
Provide co-ordination support on L&D programs and projects as a business partnering with stakeholders and manage throughout implementation
Effectively manage courses and projects with limited resources and budgets in consultation with service line learning champions
Monitor the use of EY Leads and L&D databases in supporting learning administration and maintaining repository of learning materials

MYS Ctsm Kl-aml Regional Learning & Development Manager Resume Examples & Samples

Identification of regional needs and incorporation of these into the training curriculum and materials
Facilitating training of the AML Operations team and act as a regional subject matter expert in investigation
Designing a globally consistent training curriculum and standardized training materials, working with the global AML Training Lead and Training Facilitators across other regions
Define regional needs across all the hubs (Malaysia, Japan, Korea, Taiwan, and China), implement and deliver training plans, support budget requirement for all regional learning and development activities
Regional subject matter expert on AML and support special investigation as required
Maintain a strong working knowledge of AML, AML Operations, the business and regulatory environment and money laundering typologies and trends
Ensuring the unit stays abreast of best practices in training capabilities (e.g. computer-based training capabilities, etc.)
Facilitating training for new and existing regional AML staff in the areas of money laundering and counter terrorist financing, associated regulations and methods and systems used to identify suspicious behavior
Designing, development and executing of the hubs’ annual training plan, which includes all required annual training, AML trends-based and country specific training for the region and business-specific training
Ensuring compliance with global standard policies, procedures and tools for course design, content and execution
Maintaining training records to ensure compliance with training and audit standards, attendance requirements and address performance concern with remedial training as necessary
Supporting the implementation of new business ventures via development of a training response
Liaising with Operations, Compliance and Technology teams to ensure that training is up to date with process, regulatory, policy and systems developments and that it reflects local requirements
Responding to all internal & external audit and regulatory requests for training information, drafting responses to audit/exam findings, formulating and implementing all required CAPS related to training
Manage staff of training delivery officers
10+ years in AML investigation and banking operations
Experience in Training development and facilitation
Must be proficient in use of the MS Office Suite - Word, Excel and PowerPoint
5 years of management experience
Banking, finance, business industry and /or compliance experience

Learning & Development Manager Resume Examples & Samples

Design and delivery of learning solutions
You will come from a financial services background
OD experience and global experience

Learning & Development Manager, NY Resume Examples & Samples

Develop content and facilitate a variety of learning and development programs for retail and corporate associates
Develop structure and collateral for retail service and selling culture such as, but not limited to, new category launches, new hire onboarding guide, product knowledge training, visual merchandising standards, styling and wardrobing training, clienteling and CRM, and training modules for existing employees
Work with the Retail HR Manager to develop broader management training – effective communication, leadership and coaching, writing effective performance assessments, diversity and sensitivity training, and progressive counseling
Lead culture shaping within corporate and retail by partnering with HR, regional leadership and executive leadership to roll out the Vince Values, and integrate the Vince Values into all training programs and day-to-day activities
Create and facilitate comprehensive train-the-trainer programs which include brand knowledge, selling culture, and product knowledge
Partner with regional leaders to develop in store incentives and recognition initiatives that drive sales productivity and service, such as monthly incentives related to achieving stretch sales goals and other KPIs; and a monthly retail newsletter to highlight store openings, successes, client stories, celebrity clients
Ensure all front of house processes, service standards and customer tools are in place and used effectively to deliver a seamless customer experience
Ensure regular training and communication is taking place in the store and employees are consistently delivering a branded customer experience to both internal and external customers
BS/BA required
35-40% travel based on the needs of the business
Minimum 5 years’ experience in a retail training or learning & development role
Exceptional interpersonal and organizations skills
Demonstrated effectiveness in identifying needs, developing action plans, executing deliverables and presenting outcomes and recommendations
Strong coaching, motivational and influencing abilities
Demonstrate business acumen in understanding the product range and retail business
Creative and broad thinker
Ability to multi-task in a fast-paced environment

International Learning & Development Manager Resume Examples & Samples

Engage with Senior Stakeholders and their management teams to design, develop and deliver L&D strategies that support business growth for identified business units across the international region (i.e. West, CEEMEA, Asia Pacific, SBS, and MTP&O etc.)
Engage with key stakeholders within the international region to mature Talent Development initiatives so as to ultimately build succession in support of sustaining business growth
Collaborate on a global basis to leverage organisation wide initiatives in support of knowledge retention, increased productivity and leadership effectiveness (i.e. Employee Engagement Survey & survey projects, MentorNet and Leadership Development etc.)
Develop and manage regional L&D specific budgets associated with agreed strategies, programmes and initiatives whilst also collaborating annually on the regional L&D budget
Design, develop and deliver programmes, courses, workshops, focus groups, eLearning and other ad hoc sessions in support of the business and agreed L&D strategy and initiatives (Leadership, Management, Live & Learn, Team building etc.)
Manage relationships with L&D suppliers and partners as necessary, maximising the return on our investment on each and delivering tight budget control
Deliver analysis and interpretation of data and metrics in support of L&D initiatives so as to identify the effectiveness of learning initiatives
Design and deliver/author new and existing learning content deemed necessary for the business including both instructor-led and online modes
Build and maintain strong working relationships ensuring a good flow of information and effective workload management
Masters equivalent degree in Business or a HR related discipline preferred
Excellent MS Office skills, especially PowerPoint and Excel, preferably at an advanced level
Excellent consulting and collaboration skills
Excellent project management skills and experience
Ability to give, receive and analyze information, formulate work plans, prepare written materials, articulate goals and action plans
Experience achieving results in a fast paced, ambiguous, dynamic environment
Curiosity to stay abreast of new models, methodologies, and platforms for learning and to deliver remote learning solutions

Senior Learning & Development Manager Resume Examples & Samples

Exceptional training design background
Strong delivery focus
Experience in developing L&D solutions within financial services, with particular focus on regulatory or compliance projects

Learning & Development Manager Resume Examples & Samples

Conduct review of training needs analysis
Develop and deliver Train the Trainer workshops
Conduct training needs analysis and Develop training curriculum
Schedule training sessions, floor walking and post go live support

Learning & Development Manager Resume Examples & Samples

Anticipate and assess organizational, team and individual learning needs
Develop, design and deliver learning programs and experiences that develop behavioral and technical skills as well as challenge individual thinking
Serve as a performance consultant (facilitator or problem solving intermediary) for businesses and functions as required
Identify and create opportunities for individuals to learn through the experiences of others
Identify, partner and work with external vendors as necessary to help design and execute development programs and experiences
Track current trends in learning and development and new technology applications through internal sources and through external networks
Evaluate learning initiatives, continually refine and develop to ensure relevant, meets business need and adds value
Lead activities that drive shared ownership of the learning environment

Group Learning & Development Manager Resume Examples & Samples

Partner with clients to conduct a performance analysis to discover and analyze performance gaps, plan for future improvements, design and develop solutions to close performance gaps
Design and develop learning interventions that support performance objectives of the organization. Solutions may include
4+ years of experience creating and delivering learning programs
2+ years working in a sales learning & development function; experience with digital media sales preferred
2+ years of experience using/instructing a CRM, preferably Salesforce.com
Deep understanding of the consultative sales process
Excellent presentation, writing, and communication skills. Strong attention to detail
Ability to coach and provide feedback to personnel
Willingness to travel within in the U.S. up to 25% of time
Ability to work efficiently with quick turnaround and tight deadlines
Knowledge of standard curriculum development tools, including, but not limited to

Learning & Development Manager Resume Examples & Samples

Experience working internally for a Fortune 100 company is highly preferable
Demonstrated strong written and verbal communication skills
Extensive knowledge in training and development models, adult learning theory or instructional design

Learning & Development Manager With English Resume Examples & Samples

Develops and administers schedules, performance requirements and may have budget responsibilities
Gives support for capacity planning across TA, VM and F&A
Coordinates the Root cause Analysis for any deviations from SLA and KPIs
Escalation of issues to responsible Team Leads and Account Manager, as applicable
Follows processes and operational policies in selecting methods and techniques for obtaining solutions
Provides guidance to subordinates within the latitude of established company policies
Is involved in status tracking of Improvement initiatives (E.g. Process Improvements) and cross-team coordination of Process improvements
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
Coordinates the Monthly report creation with PMOC (Reporting) and Quality Teams
Prepares and follows-up the Operations Tracker/ other type of Report
Coordinates with Xerox PMO for tracking of larger Projects (e.g. Scope-up)
Facilitates the Operational Call/ Governance Calls
Tracks and reports the Change request status
Customer relationship experience
Analytical and strategic thinking
Good financial knowledge - including P&L management
Familiarity with cost construction/financing and business case justification
Several years of relevant experience in outsourcing field and budget management

Learning & Development Manager Resume Examples & Samples

Developing and keeping current the core curriculums for the organization and divisions
Participate in global projects, working groups and think tanks in the Talent and Development discipline and may be called upon to implement global tools or strategies
Continued evaluation of the effectiveness and relevance of programs and overall curriculums
Manage multiple vendors, multiple partners and the relationships to the various stakeholders within the organization
Participate in the graduate program design, on-boarding and development strategy and delivery
Contribute to the development and alignment of learning related strategies (learning paths, programs policies and procedures) as well as help source, design and evaluate various training programs (leadership and management development, performance management, induction programs and e-learning)
Help to develop the training plans for staff based on agreed priorities, needs analysis and procedures and to evaluate training effectiveness and impact
Actively participating in the design and facilitation of local development initiatives
Manage the end-to-end coordination of learning programs, including vendor discussions, participant nominations, preparing materials, organising logistics and resources for training events, and analysis of evaluation data
Prepare L&D course descriptions and marketing materials, and maintain up-to-date information on the LMS and intranet
Draft contracts and interact with Legal to finalise vendor contracts
Contribute to regional and global Talent & Development project work on a needs basis (e.g. implementation of new programs, best practice approaches)
Collaborate with the broader Talent and HR community to deliver an integrated suite of Talent & Learning products and services

Senior Learning & Development Manager Resume Examples & Samples

Degree qualified, at least 10 years of experience in the Human Resources Field and at least 7 years of experience L&D sector within Financial Services
Fast-paced and detailed minded, able to recommend and implement new ideas
Independent individual with capability to provide L&D solutions to senior stakeholders
Strong strategic thinking within business and have training and coaching experience is a MUST
Strong communication skills, fluent in English and Cantonese, Mandarin will be an advantage

Talent & Learning & Development Manager Resume Examples & Samples

Shape the talent agenda for the organisation
Build 'trusted advisor' relationships with internal customers globally and regionally
Adhoc projects
Proven experience managing and implementing the talent agenda
Experience within the talent and L&D function of a financial services organisation

Learning & Development Manager Resume Examples & Samples

Interest in the field of Learning & Development
2-4 years experience in Learning & Development in a Corporate Environment desirable
Intermediate level of Excel knowledge preferred
Strong interpersonal and rapport building skills
Effective communication skills (listening, asking questions, writing, influencing and negotiating)
Strong ability to multi-task

Enterprise Learning & Development Manager Resume Examples & Samples

Ability to initiate, analyze, and manage human resource policies, procedures, and programs in compliance with VF standards and industry best practices, ensuring consistent execution and compliance with federal and state labor laws nationwide for multiple locations (Corporate and Retail)
Demonstrated ability to analyze, evaluate, design, and facilitate training programs
Ability to communicate clearly and concisely (written, oral and presentation skills), including proficiency in public speaking and moderating large group meetings
Ability to pro-actively plan, schedule and execute multiple tasks simultaneously
Ability to maintain confidential information
Ability to listen effectively and respond to shared needs, common inquiries or complaints from stakeholders at all levels
Strong attention to detail; demonstrated commitment to a high standard of quality of work produced and strong project management skills
Team player able to build collaborative relationships with co-workers, interdepartmental partners, program participants, and external facilitators
High degree of self-motivation and ability to work productively with minimal supervision
A bachelors degree in Human Resources, Organization Development, Psychology or a related field required
A minimum of 5 years’ experience in Learning and Development or a combination of Human Resources and Training, preferably in a Fortune 500 retail or multi-national, multi-unit organization, consumer goods company required
Learning facilitation experience required
Management and coordination of learning programs required
Instructional design experience strongly preferred
Experience with a learning management system (LMS) preferred
Experience in e-Learning instructional design using Articulate, Captivate or a similar system preferred
Development Dimensions International (DDI) certified facilitator helpful but not required

Talent & Learning & Development Manager Resume Examples & Samples

Compile, analyze and report on talent and organization data both qualitative and quantitative to surface needs and trends
Assist organization in understanding insights and preparing thoughtful proposals and solutions for senior leadership
Collaborate with colleagues to develop Talent, OD and Learning programs and new initiatives for the global organization. Research internal and external options and propose recommendations to address organization's needs
Manage and/or be involved with the full array of talent practices including talent reviews, succession planning, organization surveys, needs analysis, learning program design and execution, performance management, career development, instructional design, leader coaching, stand up & virtual training, and small group facilitation
Project manage the implementation of Talent projects and processes through partnering with colleagues in Talent across the globe. Includes designing the implementation approach, accountability mechanisms, and success measurements
Contribute to the design and development of leadership programs, succession planning, organizational effectiveness, and leadership pipeline development
Partner and collaborate with talent and HR partners globally as a subject expert of learning programs and process
Identify, manage and enable selection of external vendors who will help us develop Talent solutions
Contribute to the creation leadership and learning offerings, which requires researching topics, designing programs, writing courses, and on-the-job activities to embed learning
Ability to consult to senior leaders on their leadership through one on one consultations and small group facilitation

Learning & Development Manager Guest Service & Brand Delivery Resume Examples & Samples

Participates in identifying training needs through observation, use of formal needs assessments and field research to support USH frontline, lead, supervisory and guest service training programs. Works with the L&D team, HR partners, client department leaders and subject matter experts to assess the learning needs of team members within the assigned client groups
Administers, sources and/or facilitates USH training and development programs and initiatives in support of the company’s new Team Member orientation, guest service initiatives, and intellectual property agreements. Includes scheduling, delivery, tracking, marketing, administration and evaluation
Designs and customizes program materials; including facilitator guides, participant workbooks, presentations, and job aids. Incorporates ongoing evaluation information into class materials on a continuous improvement cycle. Researches and customizes new learning solutions, not limited to instructor-led, online learning, and on-the-job learning. Ensures training materials are updated, relevant and support current General Operating Procedures
Manages development and activities of direct and indirect reports. Manages the certified Service Coach (Sr. Trainer) development program (selection criteria, skill development/evaluation)
Designs and implements training and coaching structure to support organization wide guest service initiative. Provides continual support of in-park coaching by providing just-in-time feedback based upon service observations. Role models our service expectations providing trainers and front line Team Members support and guidance in delivery of our brand promise (to include wardrobe and grooming)
Through the observation process identifies service gap trends as well as best practices and communicates such to appropriate stakeholders, at all levels of the organization. Reviews guest comments to identify new opportunities to maximize positive guest experience and eliminate the negative. Uses positive comments to highlight and focus on desired behaviors. Also supports requests for targeted focus in support of service initiatives or programs
Supports execution of global and cross departmental recognition programs that support driving service related behavior
Partners and supports client with special employee engagement, leadership development and OD initiatives
Builds and maintains strong client, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content
Understands and actively participates in Environmental, Health & Safety and compliance responsibilities by following established USH policy, procedures, training and team member involvement activities
Bachelors Degree in Hospitality Management, Instructional Systems Development, Communications, Education, or related area
5+ years of experience in training needs analysis, curriculum and training design, and training evaluation
5+ years of experience working within a guest service driven environment
Demonstrated solid instructional design experience. Certification preferred
Effective training and presentation skills
Working knowledge of Adult Learning Theory and Instructional Methodologies
Proficient in Microsoft Office suite: Word, Excel, PowerPoint, Publisher and Outlook
Effective planning and management skills
Proven ability to manage through change

Learning & Development Manager Resume Examples & Samples

*Telephone Interviews will be held 5 August and an Assessment Centre will be held on the 13 August, please do not apply if you are unable to participate in both assessments***
Accountable for the learning strategy, including the creation and deployment of an end to end learning plan that makes use of a number of learning approaches
Responsible for execution of the plan, metrics associated with delivery of the plan and overall performance
Maintain Skills Gap Analysis
Work with leaders and external partners to plan Skills Academy learning programmes and ensure the smooth day to day running of the Academy
Work with others to ensure the delivery of Caterpillar Production System learning
Responsible for ensuring smooth delivery of all learning programmes
Maintain relationships with key partners and external training providers
Direct line supervisory responsibility
Work with Union Learning Representatives on Life Long Learning and events such as Learning Week
Responsible for Education Assistance Programme
Manage the learning budget
Create and maintain evaluation methods to ensure quality and cost effectiveness
Management of training records (Caterpillar Learning Management System)
Deliver some Caterpillar corporate courses (training provided)
Ensure leaders fully participate in Caterpillar’s leadership development programmes linked to succession planning for key roles
Provide learning consultancy/advice to leaders and HR Business Partners
Work with government agencies to identify potential funding streams
College degree or significant experience in a learning leadership role, preferably in a manufacturing environment
Experience of the creation and delivery of short term and long term learning strategies
Experience of apprenticeship programmes, preferably in a manufacturing environment
Strong communication, presentation and public speaking skills
Good interpersonal skills are required to develop a collaborative and cooperative working relationship with a broad group of stakeholders
Ability to manage time effectively and prioritise requests appropriately to meet team objectives and requirements
Experience in developing training material and in training delivery
Ability to demonstrate creativity, foresight, business judgment, and strong motivational capabilities
Excellent management and delegation skills
Ability to keep up to date with learning trends and changing technologies to support training execution
Experience of managing a budget
Awareness of Caterpillar's Production System (or equivalent) is highly desired
6 Sigma or project management experience is highly desirable

Learning & Development Manager Resume Examples & Samples

7+ years of Learning/OD experience; 1+ year of leading a Learning function
Proven ability to establish relationships with internal and external partners including HR Team
Experience working with and influencing senior leaders
Experience both developing and facilitating training and team building workshops
Proficient with metrics and data analysis (i.e. Excel and PowerPoint)

Sales & Service Learning & Development Manager Resume Examples & Samples

Design, develop and manage learning programs for sales, account management & client operations teams
Conduct learning needs analysis across all Corporate Services sales and client operations management and their teams to ascertain ongoing training needs
Build relationships and stay in close contact with regional management, commercial management, product managers and other subject matter experts to learn about business priorities/product releases to develop training plans accordingly
Evaluate existing learning curricula, classes and initiatives in support of continued improvement and adaption to changing learning needs in the organisation
Take part in developing new hire on-boarding process for all Corporate Services sales and client operations roles
Promote and support training team activities via company intranet and other appropriate communication channels
Maintain internal Learning Management portal and global Corporate Solutions Training Calendar
Deliver training in areas of need identified within own region. Likely limited to overview product sessions or general service/leadership skills
Minimum of 4 years experience in a training role, including
At least 5 years of experience in a customer service, training and development role, preferably in B2B financial technology
Proven project management skills in a matrix organization with the ability to handle a diverse workload, tight time lines, and competing resources
Strong interpersonal skills with ability to influence and promote effective collaboration among departments with competing/varying L&D priorities
Excellent writing and verbal communication skills, ability to communicate fluently with all levels
Detail oriented with ability to self-motivate
Must hold a University/College degree

Learning & Development Manager Resume Examples & Samples

Contribute to the design and development of Global, Area, Regional and local learning and development curriculum (with a special focus in Assurance)
Provide the stakeholders with a clear approach to L&D based on Area and Global strategy
Work with Regional and Local L&D teams to ensure a consistent approach to L&D delivery
Consult with and influence key stakeholders
Ensure effective communication and implementation of learning and development for stakeholders
Act as a change agent and role model in support of leading edge learning and development and leadership practice
Facilitate the identification of high impact experiences to accelerate the development of the talent
Play a facilitation role at certain key events (with a special focus in Assurance programs)
Manage L&D Budget and Education spent
Sophisticated relationship-builder, credible, influential and professional with senior leaders
Excellent coach and facilitator
Strong knowledge of the EY Global Audit Methodology
Collaborative team player, able to bridge the gap between country, regional perspective with that of the wider organization

Learning & Development Manager Resume Examples & Samples

Solid experience in design, delivery and evaluation of training and development initiatives
Excellent training, facilitation and presentation skills
Strong role model with a coaching style
Commercially focused and service oriented
Relationship building & customer focused
Manage change effectively
Strong IT skills
L&D qualification TAP/CIPD
Previous experience working as a Trainer in the retail/ hospitality sector
Experience working in a fashion retail environment will be a distinct advantage

Learning & Development Manager, Perth Resume Examples & Samples

Facilitate firm-wide learning & development programs and development activities
Consult with key stakeholders in the Perth Office on business needs and matching these to curriculum offerings
Evaluate programs and provide feedback to program managers on enhancements needed to program materials
Coach and support service line technical facilitators
Contribute to area and regional learning & development program design and development options laid out in the curriculum

Learning & Development Manager Resume Examples & Samples

Define and develop the foundational professional development strategy and charter for GBO and GCO in Bangalore & Pune. This includes functional, technical, professional and leadership development solutions and interventions
Utilize needs analysis, research and data collection methods to evaluate current and future strategies and processes. Identify and recommend suggested action steps based on these results
Working with our Global Business Engagement team, refine and customize the New Hire onboarding program including regional overview, functional overview, functional skills and professional development opportunities
Regularly conduct needs analysis diagnostics to validate recommended training and non-training solutions
Execute against all phases of planning, implementation, facilitation and delivery of learning solutions
Develop metrics and define key success criteria for all learning programs. Program manage all activities to ensure successful, high-quality, on-time and on budget delivery. Report out to key stakeholders on a regular bases
Build strong relationships with the functional leaders and external learning communities
Create standards of excellence around all program deliverables
7-10 years of demonstrated hands-on experience in training development and project management, with at least 4 years in the L&D function of a large enterprise
Detail oriented with strong project/program management skills
Proven ability to work with senior executives and across organizations in a collaborative fashion
Excellent spoken and written communication as well as receptive listening skills, with ability to present effective solutions
Experience in WebEx, LMS / e-learning platforms
Self-motivated with a strong team-oriented attitude
Ability to influence key stakeholders and drive execution

Learning & Development Manager Resume Examples & Samples

2+ years of Learning and Development and/or Human Resources experience
Creative and instructional design capability
Solid understanding of Retail Math and Business Analysis

Learning & Development Manager Resume Examples & Samples

Serve as a performance consultant, facilitator and Talent Partner for businesses and functions
Anticipate and assess organizational and individual development and capability needs
Commission, develop, design and deliver development programs and experiences that develop behavioural and technical skills
Work with the Global Learning and Development team to ensure regional programs and content align with the other locations, that there is a common experience for all employees
Support Management and Leadership development, recognizing and supporting the needs at the different turns of an individual’s leadership journey
Help establish Learning standard for the Development Function as well as shared ownership for learning across our organization
Work with the global Human Resources team to support delivery of an integrated talent strategy
Track current trends in learning and organizational development through internal sources and through external networks and review against our own practice, identify opportunities to add value
Exploit learning technologies and other learning methods to create blended learning programs and support continuous learning within the organization
Excellent facilitating and presentation skills
Organizational and multi-tasking skills with the ability to manage many projects
Experience working with Learning Technologies/ Learning Management System
Ability to coach, mentor, counsel and review performance of colleagues to optimize individual performance/ develop learning needs
Ability work in a team and independently

Learning & Development Manager Resume Examples & Samples

Prepare and develop training materials including outlines, SOP’s to support the business
Monitor and analyze performance to identify further training needs
Provide continuous improvement feedback to management on areas to improve productivity and quality
Coach and train leaders on facilitation and performance effectiveness as needed
Initiate a solid training program that includes Area Trainers and expectations to be delivered to al new hires
Track progress and maintain records of all training activities
Attend training/business growth seminars and management meetings as scheduled
Develop and maintain all new hire on boarding programs
Preferred three years experience with training and leadership experience
Superior customer service attitude, high level of professionalism and effective interpersonal skills
Active listening skills with strong written and verbal communication skills
Resourceful, innovative, and able to solve problems with little supervision
Exhibits high energy, enthusiasm, and is able to learn and adapt quickly in a fast –paced environment
Dynamic presentation and facilitation skills
Excellent time management skills, including the ability to lead a team and delegate effectively to accomplish group goals
Behave in an ethical and trustworthy manner; taking initiative on work tasks and responsibilities
Promote diversity
Able to demonstrate good judgment when making decisions
Strong knowledge of Microsoft Office Applications
Able to flex schedule to allow access to all shifts as needed

Learning & Development Manager Resume Examples & Samples

Partner with internal business process owners to create learning strategies that span onboarding, on-the-job training, and supervisory skills through leadership development and engagement
Use a performance consulting approach to develop learning solutions that support business outcomes
Define current state environments, understand future state needs, and define learning plans to address gaps
Participate in content review, revision, and sign-off cycles for learning and reference materials
Establish, execute, and monitor the rollout of learning as required
Leverage knowledge of Aramark's processes, strategies and industry trends to ensure efficient and engaging learning solutions
Manage and hold vendors/consultants accountable to ensure deliverables are on time, within budget, and meet quality standards
Continually evaluate effectiveness of current programs and conducts ongoing skills and needs assessments
Create and maintain instructor lead training event schedules and facilitate the sessions
Partner with Center of Excellence learning and development colleagues (located in Philadelphia at Headquarters) to ensure continuity with Aramark standards
Identify change management implications, implementation risks and develop mitigation strategies
Work with HR partner to support talent management activities
BA degree in Learning & Organizational Development or related subject
2-3 years’ experience in learning development
2-3 years’ experience managing blended learning programs throughout their lifecycle (production – deployment-maintenance)
Experience developing e-learning with expert skill in using mainstream authoring tools (i.e. Articulate, Adobe e-learning Suite, Captivate, HTML5, Flash)
Ability to communicate at all levels within the organization
Clear knowledge and application of adult education principle
Capable of building strong relationships, and influencing without direct authority
Strong time management and multitasking capabilities

Learning & Development Manager, Bangalore Resume Examples & Samples

Assess, design, develop and implement integrated, strategic tech talent development programs for Technology & Operations Organization at Visa. This includes need analysis, identify objectives, facilitating solution design, implementation and delivery approach for a global, distributed workforce
Provide technology training (bootcamp) to support Visa's onboarding program for college hires as well as lateral hire
Work with the technical population to develop empathy and deliver awesome learning experiences that deliver business results, increase awareness and utilization of technical programs
Function as a thought partner to other subject-matter experts and leaders and lead the design and implementation of technical learning solutions across organization
Work in close partnership with subject matter experts, tech community, global Technical Excellence, corporate L&D groups to develop impactful solutions
Evaluate if our off-the-shelf and partner program offerings meet current business needs and whether our current vendors are the best equipped to support; if not, lead vendor selection process
Identify and manage key relationships with external training delivery partners
Evaluate success of programs using Kirkpatrick's level 1-4 metrics
Conduct ongoing benchmarking against external best practices to ensure programs are innovative and effectiv
Work with internal BSO functions such as sourcing, facilities, finance and legal. Open, track and Manage POs
Write executive, people manager and employee communications such as articles, emails and marketing pieces
5-8 years' experience with delivering technical learning and development in the high tech industry
Technical background strongly preferred
Master's Degree in related field (Instructional Design, Instructional Technology, etc.) preferre
Strong aptitude for highly technical subject matter such as Big Data, networking , security; quick learner
Experience working with highly technical learners and subject matter experts such as software developers, infrastructure operations and architect
Highly skilled in building external partner relationships and vendor management
Thrive in a fast-paced, dynamic and changing technologically oriented environment
Comfortable with ambiguity and rapidly changing technology landscapes and product roadmaps
Proven ability to deliver large-scale, global training programs using ILT, virtual ILT, e-learning applications, social media platforms, mobile technology and video
Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers, and colleagues to drive business results
Exceptional project management and organizational skills with demonstrated ability to lead multiple cross-functional projects simultaneously
Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
Demonstrated ability to drive innovation and change to improve efficiencies and the effectiveness of learning solutions
Experience with areas in talent management and facilitation of non-technical training is a plus

Learning & Development Manager Resume Examples & Samples

Consult with diverse stakeholders on business needs and match these to curriculum and other talent development solutions
Evaluate programs and provide feedback to program managers
Work closely with the Area Tax L&D Leader and the Oceania Firmwide Curriculum Leader to connect the Tax Centre of Excellence with Area Tax programs and Global Firmwide programs to be incorporated into the local curriculum. This role will have input into the local Tax Technical and business skills curriculum (such as Tax Schools, Masterclasses, Tax Industry sessions and Learning Days)
Work closely with the Tax People Partner, Tax Leadership and the Tax HR Team to identify and develop high-potential talent and high-performing teams with differentiated curriculum, coaching and experiences
Contribute to the Oceania Learning & Development team as a firmwide learning classroom facilitator, an executive coach for our firmwide high-potential programs and a facilitator on annual firmwide milestone programs

Learning & Development Manager Resume Examples & Samples

Write and maintain training materials supporting the HRSC colleagues and their future development
Deliver induction training to all colleagues employed in the HRSC and other departments as necessary
Maintain L&D documentation, and supporting material such as local work instructions, user guides, knowledge articles
Assist with managing and developing the evaluation process and suggesting any improvements to current curriculum and delivery methods
Assist with formulating training strategy and planning future training needs
Coordinate with external learning providers to facilitate the CPD of all colleagues in the HRSC
Support and coach new starters
Other learning activities as necessary to develop our people
Demonstrable proven experience in a similar Learning and Development Manager role in a fast paced commercial environment
Good knowledge and demonstration of coaching methodologies
Strong IT skills, in particular PowerPoint, Excel and Word
Strong analytical skills and the ability to resolve logistically complex problems
Compares and contrasts situations and information, identifying patterns and trends which inform subsequent decisions
Builds a sense of team spirit, encouraging shared ownership of objectives and deliverables
Leads delivery at a team level by prioritising and setting clear milestones and measures
Encourages others to act in line with organisational standards and frameworks
Use of process improvement tools and their application
Demonstrable ability to support and lead and execute large scale projects that cut across organisation(s)

Learning & Development Manager Resume Examples & Samples

Utilize your expertise in full 360 learning and development to help design and implement training programs for over 3000 stakeholders
Be a key component in an upcoming company-wide initiative with the objective to update and re-teach engineer technical skills
With your team, design and deliver soft-skill, technical, administrative, leadership and language trainings
Background working at large international firms
Proven people management capabilities (3-5 subordinates)
Full 360 Learning and Development experience
Business level English and native level Japanese
Experience working within the IT field
Able to manage a one month HR project
Background negotiating with senior stakeholders

Learning & Development Manager Resume Examples & Samples

Design and deliver trainings from scratch
Manage L&D budget and control vendors in certain areas
Work across all business units to ensure high level of service provided to all internal clients
Conduct/help identify candidates for targeted programs such as high-potential or improvement track
3+ Years of L&D experience in global company
Experience in hands-on facilitation of both business skills & leadership trainings
Confident handling intercultural issues
Confident in high-pressure environment
Analytical thinker

VP, Learning & Development Manager Resume Examples & Samples

B.S. degree in business, organizational development/training, finance, HR, or equivalent (preferred)
3 – 5 Years managing teams successfully (strongly preferred)
3 – 5 years experience in design, developing and implementing learning solutions
Proven accomplishment in building relationships with internal stakeholders and customers
Ability to implement learning solutions with a sense of urgency and "get it done" attitude without compromising quality and maintaining high degree of professionalism
Excellent interpersonal and relationship building skills; ability to team with others in a matrix environment and ability to interact and communicate with senior management
Proactive and innovative approach to providing solutions with strong analytical and problem solving skills
Proven ability to lead teams to meet objectives
Demonstrated ability to successfully give and receive feedback at all levels of the organization
Strong analytic and questioning skills and able to synthesize and distill large amounts of information into key messages
Strong knowledge of and experience in financial services
Excellent project management skills, especially organizational skills, detail orientation, time management, multi-tasking / must be able to drive projects, debate merits of approach and collaborate effectively with others
Passion for the development of people

Rohq-esc-learning & Development Manager Resume Examples & Samples

Responsible for business process reengineering, management of improvement initiatives, and for building a collaborative environment where ESC employees are involved and informed
Whether through direct involvement or in a thought leadership capacity, the team will ensure all activities are consistent with the organization’s strategy
Top priorities for 2014 include support for Citi Service Center (CSC) capabilities and transition, and increased focus on digitization and standardization
Drive utilization of Preferred Buying Channels, for reduced risk and improved fraud detection
Catalogue usage and maximization
PCard usage; roll-out and maximization
ESC Transformation
R2R Program Initiatives
Works independently with Senior levels (SVP & Director levels) within ESC and necessary support functions within Citi to ensure alignment of strategy with the appropriate Sponsors engaged to provide Executive Direction and Approval
Responsible for the project governance ensuring the necessary Strategy and Executive Committees
Developing strong working relationships and presenting to the appropriate Steering committee, MD’s/Directors strategy/planning team and key stakeholder, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
Negotiating priorities and helping to resolve conflicts among senior project stakeholders
Providing PMO leadership & cross functional coordination across ESC, Citi Finance and Technology
Ensuring clear lines of communications exist among the projects team and stakeholders so they understand the project objectives, issues being addressed, benefits, actions and roles/responsibilities required to meet project deliverables
Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of engagements as measured by global goals and customer satisfaction
Working with Executive Stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
Working with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
Ensuring a consistent, uniform PMO processes are employed throughout the implementation of the project
Staying abreast of best in class practice, relevant internal/external changes and ensuring proper governance and controls
Proven track record in a business analysis, Project Mgmt. or Operations role within a Banking or Supplier Management working with senior leaders within a supply chain function
Detailed knowledge of Accounts Payable and/or Procurement operations, strategic sourcing and specifically transactional process and controls
Sound knowledge of Tier 1 Financials or Spend Management platforms, particularly Purchase Order and Payables and/or Supplier Relationship Management applications
Experience using developing and building shared service centres in support of transactional procurement and accounts payable
Experience working with a diverse cultures & countries
Value management - Applying a structured approach to defining what value means to the organisation and the project, allowing the needs, problems or opportunities to be defined and then enabling the review of the initial project objectives to ensure the optimal approach and solution
Demonstrates Citi O&T culture values
Conflict Management - Identifying and addressing differences that, if unmanaged, would affect project objectives. Preventing differences becoming destructive elements in a project
Stakeholder Management - The systematic identification, analysis and planning of actions to engage with, communicate with, negotiate with and influence stakeholders from MD to VP
Technology Management - Managing the relationship between available and emerging technologies, the organization and the project and managing the enabling technologies used to deliver and manage the project, and the technology of the project deliverables
Project risk and issue management - Understanding, identifying and proactively managing individual risk and issue events and overall project risk by minimising threats and maximising opportunities
Change Control management - Creating, maintaining and controlling change of the configuration throughout the project life cycle, ensuring that all changes made to a project’s baselined scope, time, cost and quality objectives or agreed benefits are identified, evaluated, approved, rejected or deferred
Monitor business processes - Managing business processes to make sure the organisation delivers outputs that meet customers’ needs and stakeholders’ needs, and organisational and legal requirements
Degree Qualification or higher
No professional qualification required
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Learning & Development Manager, NY Resume Examples & Samples

Establish effective partnerships and communication with all employees to ensure training programs and processes are delivered and implemented across the organization
Manage and deliver a variety of learning and development programs in our New York and Los Angeles offices
Develop content which aligns with business initiatives and overarching strategies
Assist with developing and delivering retail store training programs that drive the overall service and productivity within the stores and enforce a best in class service culture that delivers sales and profit through a branded, consistent, and differentiated customer experience
Minimum 3-5 years’ experience in a retail training or learning & development role

Learning & Development Manager Resume Examples & Samples

Own deployment and reporting for corporate-wide mandatory training including
Bachelors degree from an accredited college/university required; Masters degree preferred
Minimum 5 years experience in employee development and/or mandatory training, selecting vendors and offerings, delivery of learning assets via multiple media and to multiple generations and audience demographics
Experience working with executive-level leaders and facilitating complex discussions; possess executive presence
Clear and concise communication skills and ability to curate content across multiple repositories
Practitioner level knowledge of learning management systems (LMS)
Knowledge of and experience applying learning measures and metrics to track progress against objectives
Knowledge of adult learning principles, instructional design, performance consulting, and talent management strategies and methodologies
Effective project management skills and ability to manage multiple priorities
Organizational savvy to network across a complex matrix organization and manage partnerships across teams

Learning & Development Manager Resume Examples & Samples

Provide structure and coordination to HR community in the UK on a variety of global core L&D activities
Delivery of L&D activity within the Walt Disney Company
Diagnose L&D needs with HR and with stakeholders and propose, design and deliver bespoke solutions with a strong commercial bias, in a cost effective, ‘results’ focused manner
Manage L&D activities through the HR and business community within the UK & Ireland. Support HR colleagues on related projects - as a virtual team, as required
Provide functional leadership to L&D Coordinator
Partner collaboratively with EMEA and Global L&D, maximising existing material from The Walt Disney Company L&D International/Global organisation and sharing best practice where ever possible
Actively participate in any specific HR project or L&D initiatives ensuring local country relevance and ‘best fit’ solution as well as inputting into the wider Global learning arena
Promote the services of the L&D EMEA and global team to a broad range of stakeholders, both HR, internal commercial business areas and external where applicable
Engage with external consutlants / facilitators where appropriate
Responsible for managing costs in line with L&D budget & special project budgets as applicable
Maintains composure under pressure,
Strives for self-improvement
Strong delivery ethic
Self starter, capable of taking ambiguous concept through to practical rollout

Learning & Development Manager Resume Examples & Samples

Partner with Team Advisors to help leaders set strategy, manage change, improve processes, redesign organizational structures, clarify roles and accountabilities, and realign/shift cultures as relevant
Work with People Team colleagues and business leaders to help the organization accomplish strategic priorities
Conduct organization needs assessments to identify opportunities and drive desired changes and outcomes
Support change management efforts through impact analysis, key stakeholder identification, communications planning, executive coaching and thought partnership
Design and facilitate executive off sites and team development sessions
Support talent planning efforts by facilitating calibration discussions, capturing themes, and crafting individual development plans
Conduct internal executive coaching and manage external executive coaching engagements; including facilitation of feedback, assessments and related interventions
Build on enterprise offerings to provide tailored approaches for the business that promotes a learning culture; including design and delivery of a suite of learning programs, vendor management, resources and budget allocation
Evaluate strategies and programs to measure the achievement of established goals

Learning & Development Manager Resume Examples & Samples

7-10 years of Learning/OD experience
1-2 years of leading a Learning function
Experience developing and facilitating training and team building workshops
Proficient with metrics and data analysis
Prior agency experience

Learning & Development Manager Resume Examples & Samples

Develop and manage design/development processes and project plans for new and existing curriculum
Serve as Career Advisor to team of Learning & Development seniors responsible for developing assurance, tax, and leadership programs
Collaborate with internal clients, subject matter resources, and facilitators on content and program development
Recommend and employ a variety of learning solutions and delivery modalities (e.g., instructor led, e-learning, virtual delivery, performance support)
Evaluate learning curriculum effectiveness
Ensure learning deliverables comply with NASBA/CPE standards
Maintain oversight of non-compliance learning and development processes (e.g., registration, facilitator recruitment, calendar process, etc.)
Serve as the primary interface to the event scheduling and management group
Bachelor’s Degree in Instructional Design, Instructional Technology, Business, Training/Organization Development, Human Resources, or related field required; Master’s Degree in Instructional Design, Instructional Technology, or related field preferred
Minimum of 7 years of experience in curriculum design and development including 3 years of experience in a leadership capacity
Experience in financial services industry preferred
Experience with Cornerstone or other Learning Management system
Formal knowledge of instructional systems design methodology and industry-recognized learning evaluation methods
Experience with instructional approaches (e.g., web-based, instructor-led, virtual)
Demonstrated program and project management skills
Strong performance consulting skills and rapport building skills
Excellent ability to motivate, inspire, and communicate to multiple levels of the organization
Superior presentation skills and experience facilitating training for all levels of the organization
High proficiency with Microsoft Office, WebEx, and/or other video conferencing tools

Learning & Development Manager Resume Examples & Samples

Program Management: Manages programs in support of ESPN’s Learning & OD strategies including (but not limited to) regional learning solutions, front-line leader programs, performance management process and open enrollment programs
Facilitation and Design: Develop/update/localize/customize course content to align with our L&OD Strategy, and support ESPN’s business goals, with a primary focus on individual contributors and frontline leaders. Facilitates programs at all ESPN locations. Support the delivery of Disney’s Learning Center of Excellence (CoE) enterprise-wide common curriculum in partnership with all Disney Segments (ie: Parks and Resorts, DATG, Studios, etc.)
Measurement & Evaluation: Implements measurement and evaluation plans to support the Disney Learning CoE strategy. Partners with other HR functions to create an L&OD scorecard to measure business impact. Analyzes course content and evaluates programs to recommend improvements and changes to enhance the quality of programs and meet the needs of the target audience
Learning Technology: Implements learning solutions that leverage technology and support the enterprise-wide learning technology strategy
Customized Solutions: Partner with the HR Business Partners and business leadership to understand needs and deliver quality intact team solutions
Manage / Coordinate learning company-wide events
Minimum 5-7 years’ experience in an organization, including minimum 4 years in a Learning/Training/HR role
Experience with content development, and program evaluation; must be able to effectively employ various facilitation techniques, utilize multiple delivery options; and execute measurement and evaluation strategies to support the Disney enterprise learning strategy
Demonstrated ability to facilitate sessions for large groups of employees at all levels of the organization on a variety of professional development content areas
Experience conducting organizational level, program level, and individual level needs analysis to identify learning and development needs and targeted program development
Must demonstrate excellent verbal and written communication, as well as strong presentation and facilitation skills with a variety of audiences
Exceptional project management skills: independent problem solving skills, attention to detail, flexibility, and ability to collaborate with others and to work in a fast-paced environment are all qualities necessary to be successful in this position
Ability to think and plan strategically but follow through and act on tactical requirements needed
Flexibility adaptability to shifting priorities and/or organizational needs
Self-driven with the capability to achieve goals with minimal oversight
Ability to quickly grasp and understand ESPN’s Competency and Culture Factors models

Customer Experience Learning & Development Manager Resume Examples & Samples

Sets the strategic direction for training initiatives within area of responsibility to ensure the continuous improvement of the learning and development programs
Guides and provides direction and motivation to the learning and development staff, including Learning & Development Specialists and Instructional Designers, so the team can perform effectively. Provides feedback, coaching, training and support, tracks the progress of each employee’s activities and effectiveness, and holds them accountable for quality and deadlines
Collaborates with business and project owners, analyzes and creates layered, strategic rollout plans; analyzes and determines training needs and oversees the development, management and execution of customized training programs that apply the instructional design methodology (A.D.D.I.E.) and adult learning theories, and/or identifies appropriate off-the-shelf or vendor training programs that will enhance both technical and core competencies across the business unit
Evaluates the effectiveness of learning and development solutions and programs, measures the business impact and return on investment, recommends and leads implementation of improvements
Provides guidance and strategic oversight in the development of customized training programs and the delivery, testing and pilot of course materials
Provides guidance and strategic oversight in the development of documentation written for descriptive, reference, informational and instructional purposes
6-8+ years of experience
Corporate University development background preferred
Certified Performance Technologist preferred
Experience in instructional design using ADDIE required
Experience in facilitation preferred

Learning & Development Manager Resume Examples & Samples

Ability to be flexible and work in an ambiguous environment
Proven experience in training logistics including scheduling, learning management system, and operations
Proven experience in a corporate environment consulting with clients about learning and development strategies (contracting, needs analysis, execution) and adjusting content to meet the needs of the learners
Proven experience working with all levels of leadership, including sr. manager and executive
Strong partnering skills and ability to build effective relationships with diverse partners
At least 8-10 years of progressive experience in performance consulting, training, learning and development, organizational development, and/or team development
Minimum 3 years experiences in leadership position

Learning & Development Manager Resume Examples & Samples

Deliver onboarding, professional skills and leadership training programs in the CEMEA region
Build relationships with country managers/business unit leaders to understand learning needs and upcoming shifts in priorities
Partner with regional leadership and Enterprise L&D colleagues to prepare annual CEMEA regional training plan
Surface opportunities to improve and expand upon our Enterprise L&D curriculum to global content development colleagues
Measure progress of Enterprise L&D courses against driving desired business outcomes and skill development
Exceptional facilitation and presentation skills in face-to-face and virtual environments. Able to present content in a way that is easily understood and translates to measureable behavior change. Able to facilitate experiential learning exercises and provoke rich discussions during learning events
Strong understanding and experience applying principles of adult learning theory, needs assessment, instructional design, delivery, and Kirkpatrick's four levels of evaluation
Ability to identify the underlying causes behind employee or business performance issues
Understanding of and ability to use data and metrics to demonstrate the impact of L&D interventions
Knowledge of general business fundamentals, finance, and management principles
Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers, and colleagues across global cultures and time zones to drive Business results
Strong analytical and problem solving skills, paired with strong partnering and consulting skills
Knowledge of payment industry business model, operations, financial goals, and competitive position a plus
Minimum of 5 years' experience in training facilitation role
Willingness to travel up to 25% in the CEMEA region

Learning & Development Manager Resume Examples & Samples

Deploying learning and development projects and programs in all formats while driving employee engagement and the culture strategy for The Walt Disney Studio
Developing and/or facilitating regional and Studio-specific learning programs and offerings to include: new hire orientation, leadership-based training to all levels of leadership, technical skill development, workshops, team development, mentoring and top talent programs
Scheduling learning curriculum, obtaining needed classrooms, developing coursework, providing facilitation, evaluation, and conducting lessons learned process review
Delivering products and solutions on time and within budget
Understanding the 70/20/10 learning concept and demonstrate experience in design and delivery of learning solutions that enable that concept
Integrating Diversity and Inclusion (D&I) strategies throughout learning and development activities
Demonstrating the ability to create training presentations, marketing communications, course materials, and supplemental visual aids
Creating or participating in learning and development pilots, testing and evaluation processes – including gathering learner’s experiences and feedback
Evaluating, analyzing and leveraging workforce analytics to identify development needs and strategies, while evaluating impact on business performance and culture initiatives
Consulting with HR partners and business leaders to create talent-based development solutions that address business needs
Building relationships, influencing and collaborating with all levels of enterprise employees and leadership
Partnering closely with Enterprise Learning Center of Excellence to influence Studio learning needs as well as implement enterprise best practices and new learning content and technologies
Minimum of 2-4 years experience in leadership and executive development programs (development and delivery); minimum of 4 years experience developing learning and development content for adult learners; minimum of 3 years leadership experience
Expertise in all aspects of learning: design, planning, consulting, evaluation, and consistently delivering learning in a variety of formats: new hire orientation, all levels of leadership training, technical skill development, team development, mentoring, as well as top talent programs
Exceptional capability in facilitating, moderating in various forums with leadership and employees
Strong business acumen and track record for partnering successfully with others
Embraces working and operating in a highly collaborative and creative environment
Ability to assess, collect and analyze data to support performance improvement recommendations and solutions
Capability to manage and thrive within ambiguity
Proven success with regards to leading processes with demonstrated strong change management skills and experience
Strong technical aptitude: advanced skills and knowledge in Microsoft Office to include: Word, Excel and PowerPoint. Familiarity with Learning Management Systems and similar software, and technologies
Demonstrated ability to rapidly assimilate and summarize information from disparate sources and to transform requirements into a final deliverable
Strong interpersonal and developed presentation skills with ability to communicate and manage well at all levels of the organization (e.g. balancing understanding details with senior executive level communication)
Ability to communicate learning and development philosophy and materials effectively
Proactive style with a demonstrated ability to take ownership of tasks and see them through to completion
Hands on leader who embraces working and operating in a highly collaborative and communicative environment
High level of integrity and dependability with a strong sense of urgency and results-orientation
Excellent orientation to both the details and the bigger picture
Embraces teamwork; shares ideas/methods to improve performance, while demonstrating the ability to work autonomously as needed
Exceptional client service skills with a demonstrated ability to translate industry trends into product offerings
Ability to represent company interests with outside customers and vendors in a succinct and articulate manner
Certification in various learning solutions and assessments
Intermediate to advanced proficiency in instructional design/desktop publishing
BA/BS degree in Human Resources, Business or related field, or equivalent experience

Learning & Development Manager Resume Examples & Samples

Three years previous experience in a senior learning & development role
Excellent facilitation and training skills
Experience in planning and implementing learning & development across all employees
Experience working with a project-based workforce
Ability to create, design and deliver training programs and sessions
Excellent communication, problem solving and influencing skills
Experience working within the film and television industry is desirable
Formal qualifications in Learning & Development, Education, and/or HR is highly desirable

Learning & Development Manager Resume Examples & Samples

At least 10 years’ relevant experience in delivering management skills training, especially leadership and soft skills in MNC organizations
Experience or solid knowledge about digital, high tech. or innovation related industry/resources
Excellent facilitation & training skills in both Chinese and English
Demonstrate substantial business acumen with clear, comprehensive understanding of the link between learning and business strategy
Exhibit capability to identify innovative ways for HR to support the business strategy

Learning & Development Manager Resume Examples & Samples

Delivery of the required training to managers and teams across the business
Closely work with HR Business Partner teams to develop, deliver and evaluate training that meet departmental business priorities
Closely work with HR Business Partner teams to support, design and facilitate bespoke development events that meet with departmental business priorities
Manage the Management Development Trainer, The Systems Training Advisor and the Project and L&D Administrator
Monitor and report on key KPIs to include number of people trained, satisfaction rating and evaluation of training
Manage and coordinate HiPo programmes (e.g. ELP), working with external leadership development specialists to deliver programmes
Responsible for the further development of the Learning and Development System to deliver learning in a variety of methods and departmental custom pages and so that it is aligned with the needs of the business
Manage the L&D budget
Manage the relationship with QA, Lynda.com & Comms Learning
Responsible for and continue to develop the company on-boarding process
Work with the Compliance legal team to ensure the development and delivery of compliance training. Ensure the effective completion of compliance training, working with the HRBP teams
Delivery of feedback using MBTI and 360 tools
Manage the coaching activity across the business, ensuring the coaching is evaluated and coaches are supported through shared learning interventions
Manage the L&D team including
Developing roles and responsibilities for new team members and existing team members
On-going management and development of team members, including setting objectives, work allocation, yearly objectives/PDR setting performance appraisal

Learning & Development Manager Resume Examples & Samples

Work with Business Subject Matter Experts to understand desired business outcomes and translate them into sustainable learning solutions that are appropriate to the target audience
Design and embed a variety of blended learning strategies in all training programmes, to be implemented before, during and after the training event, that promotes application of new learning back on the job
Ensure that delivery of agreed training solutions meet the required standards through methodical assessment and evaluation of learning materials, learning outcomes, trainer performance, trainee attendance and participant feedback
Project-manage the on-time development and delivery of training materials to address learner needs at different levels within the organisation
Use effective investigative and analytical methods to advise and assist key Business Stakeholders in prioritising learning needs to deliver genuine benefit to the business
Liaise with key Business Stakeholders to drive continuous improvement in all training processes and delivery methodologies
Manage the scheduling of training at property level in alignment with other key programme events and business activities
Deliver business learning needs in line with training budget and agreed deliverables
Devise and implement a strategy to develop and broaden the capabilities of the internal training and the extended support network of users through effective knowledge transfer from Subject Matter Experts

Associate Learning & Development Manager Resume Examples & Samples

Ensure a consistent and effective employee learning cycle
Fulfill on-going people development needs
Work closely with HRBP and business stakeholders to identify talent development strategy and solutions
Manage scalable on-boarding and development programs for the brand population
Develop, monitor and communicate training calendar and curriculum to enhance store members’ skills and competencies, based on store opening plan and workforce plan
Initiate and organize on-going training and development activities. and continuously evaluate the value of the programs
Lead the projects which contribute to brand talent development
Design in-store coaching and development tools, ensuring maximize usage / benefit
Develop store training capability through building store training talents and train the trainer
Coordinate training venue and other logistics issues for new employee orientation sessions
Result and deliverables driven
High service level standard with internal and external customers
Knowledge and experience in the areas of learning strategy consultation and planning, learning solution development and delivery
Project planning and management experience
Demonstrated ability to understand and work with strategy execution, understand talent challenges from business and to propose solutions
At least 6 years experience in training, Learning & Development area
Experience of developing training session on service program, management/leadership skills are preferred
Retail industry background are preferred
Some certified facilitator background are highlighted

Partner Learning & Development Manager Resume Examples & Samples

Build verifiable MPN partner cloud capability at scale by providing targeted sales, technical and business learning solutions and resources to enable partner practices and individuals
Develop Execution Approach: define strategy to ensure area can meet capacity pipeline and Technical Enablement TLI with the right mix of skills across sales, business, and technical, in alignment with PTS/PCDM (MPL CA/SMB)
Enablement Plan Design: Design comprehensive & accessible sales, mktg, & technical training plans to ensure that the right partners are engaged and develop Microsoft cloud services practices. The PLDS is fully accountable for the cloud readiness plans for all MPL partners in the subsidiary
Deliver Learning Solutions (execution): Validate, refine, execute partner enablement plan that builds partner practices and individuals
Measure & Optimize: employ learning & BI to drive/optimize performance against plan, resulting in the acceleration of skilled and capable partners
Cross Stakeholder Alignment and Learning & Development Expertise: Align all-up readiness approach with PTS leads (MPL CA)/PCDM leads (MPL SMB), based on understanding of partner needs and requirements. Leverages MCTs, GBS/PTC, and digital/online engines & communities scale partner focused training to unmanaged partners
Adult Professional Learning (including technical skilling) and/or solid knowledge of channel (including IT industry trends and local partner ecosystem)
Able to strike the proper balance between strategy and execution
Bachelor’s degree and/or 5-8 years related experience

Learning & Development Manager Resume Examples & Samples

Drive our efforts to create a learning culture across Animal Logic Vancouver
Build the learning plan and manage the learning function for Vancouver
Partner with peers in Sydney to promote learning and build employee capability across the company
Collaborate to identify group/individual capability gaps, opportunities and develop appropriate learning solutions
Identify and partner with external and internal training providers further develop employees
Create, design, implement and facilitate learning sessions for employees
Manage, refine and facilitate onboarding program
Create and implement an Outreach Program
Build relationships with educational institutions and industry organizations to develop school experience programs, industry seminars & events, and help develop curriculum to align with animation/VFX industry needs
Minimum 3 years previous experience in a senior learning & development role within the film, television, gaming or related industries
Ability to create, design and deliver training programs
Formal qualifications related to role and/or industry

Learning & Development Manager Resume Examples & Samples

Design & Planning of Talent Development Systems/Programs including
Leadership Development
Vendor management (Most Training program delivery will be outsourced)
For a small number of business units you will be required to work as a hands-on player manager
Certified Public Accountants, procedures and progress management required to retain certification, such as a tax accountant
Management reporting
Management of HRD annual budget and personnel planning
Department training of management and subordinates (3 staff)
Corporate University Asia Pacific has been newly opened in Singapore· You will be responsible for /involved in the operation of the Japan side
Human resources development work experience more than three years·
Subordinates management experience·
Experience in Database management/operating·
Native level Japanese and Business level English (more than reading and writing level ) TOEIC750 -point guideline
Human resources development in the professional firm business experience welcome· Strong Communication skills

Learning & Development Manager Resume Examples & Samples

Lead the design and implementation of core curricula for the consulting practice. This includes identifying the business outcomes and ensure links exist to Firm Strategy, designing experiential learning opportunities, driving follow-through activities, and employing methods to measure retention and effectiveness. Ensure curricula uses Valued Business Advisor as a core foundation at all levels
Bachelor’s Degree in Business Administration, Communication, Human Resources (with a Training & Development emphasis), or related field. Master’s highly desired
Minimum of 7-10 years of experience in training and development with a focus on instructional design and delivery
Minimum of 2 – 3 years of supervisory/management experience desired
Demonstrated skill in needs assessment, instructional design, curriculum development, group facilitation, training evaluation and presentation skills
Demonstrated leadership, analytical, organizational, interpersonal, project management, communication/presentation skills and highly developed Microsoft Suite skills required
Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding HR strategies, see the "big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects
Ability to travel and work non-traditional work schedules as needed

Consulting Learning & Development Manager Resume Examples & Samples

Five or more years in Learning & Development or Corporate Training function required
Training experience in a global consulting or professional services firm preferred
Excellent organizational, problem solving and project management skills, with ability to effectively structure ambiguity
Ability to interact effectively and build strong relationships with people at all organizational levels of the firm
Proven ability to multi-task while working independently or within a group environment
Candidate should be adaptive and flexible as conditions change
Ability to encourage team environment on projects and initiatives

Learning & Development Manager Resume Examples & Samples

At least five years’ experience in learning and supporting adult continuing education in a corporate environment required
Experience managing the work of direct and/or indirect reports required
Proven experience with program management and development of both e-learning and face-to-face training from concept to application required
Prior experience at a professional services firm ideally in the areas of accounting, consulting or advisory (corporate environment) required
Experience applying theories of competency based curriculum development required
Experience applying theories of instructional design in a corporate learning setting required
Demonstrated knowledge and application of current and future trends in the Learning & Development industry
Can improvise quickly to identify solutions
Provides constructive feedback in a respectful way
Rapidly learns new information and articulates it in an appropriate way for various audiences
Recognizes the communication styles of others and adjusts their style to meet the style of their audience
Can see the "big picture" scope of a project and make connections between that project and other organizational initiatives and readily identify any disconnects
Applies a collaborative, team focused approach to all work
Attentive and responsive to the needs of their internal clients and others
Intermediate understanding of budgeting and forecasting concepts
Demonstrates knowledge of Quality Control/Review techniques for self-study and live classroom course designs
Excellent project management skills of self and others
Exhibits a comfort level with peer coaching and team development
Experience working in a professional services industry
Presents ideas that have been well researched and thought out when appropriate
Proactively approaches difficult conversations displaying a sensitivity to impact on others feelings and perspectives
Self-motivated autonomous learner
Applies methods for defining hard and soft costs for the projects they manage
Creates value in building relationships and a strong internal and external network
Knowledge of CPE compliance requirements for CPAs a plus

Learning & Development Manager Resume Examples & Samples

Regional Training – including programme planning and content development, logistics and budget management, feedback analysis and recommendations. Actively sharing best practices between offices
Annual Employee Engagement Survey - preparation of reports and analysis of topline results for all EMEA offices. Participation in global and EMEA feedback sessions
EMEA Connect (secondment programme) – monitoring applications, ensuring home and host offices are in sync
EMEA Exit Interview Analysis – conducting and preparing individual exit analyses across the region
Onboarding - supporting offices with the development of their local onboarding activity and integration with EMEA and global offerings
Annual Performance Reviews and Promotion cycle - preparing final review and stakeholder feedback for EMEA
Ad Hoc support for global and EMEA projects/requirements
Excellent organisation and project management skills
Ability to juggle multiple projects simultaneously
Experience in learning and development an advantage but not essential
In addition to English, European languages essential (French, Dutch or Italian a particular advantage)
Understanding of and appreciation for creative businesses and the types of people who work in them
Confidence and assertiveness, emotionally intelligent with excellent relationship building skills. Able to persuade and influence

Learning & Development Manager Resume Examples & Samples

Develop the learning strategy that supports the overall GBS Americas business strategy
Design, develop and delivery deliver high-quality, cost effective learning activities that improves individual job performance and business results
Ensure best-in-class instructional design principles & delivery methods are uniformly utilized
Provide subject matter expertise by articulating basic instructional design principles, terms and theory to customers and project teams
Create and track L&D metrics and utilize metrics to engage management where interventions are needed
Manage outsourced curriculum development/delivery
Manage training methodology for the GBS America that aligns with global agreed methodology
Prepare annual demand plan and curriculum for GBS Americas
Leverage best practices/lessons learned through a variety of sources to achieve continuous improvement
Actively participate in the Learning and Development Managers global working group and Communities of Practice
Maintain relationship with global academies including Finance Academy and Leadership Academy
Work with global GBS team to support and deliver global curriculum
Support delivery and implementation of the HR annual talent initiatives, working with the business to identify appropriate solutions and track progress
Work with HR to ensure development and learning plans are in place for high potential talent and support development activities
Support integration of new technology
Establish framework for competency programs and assessment
Provide coaching and refresher materials in appropriate mediums
Oversee design of coursework and certification of trainers
Partner with HR Director in determining annual Learning and Development budget
7+ years of experience in training, assessment and instructional design
7+ years of experience managing a L & D team or in a leadership role
Significant HR, talent management or related L & D experience
Strong background in leadership development
Proactive self-starter able to adjust to changing business needs
Strong ability to influence various disciplines and all levels within the organization
Strong interpersonal, communication, planning & organizational skills
7 years of experience as an L&D leader with demonstrated experience in a combination of program management, instructional design experience
Prior experience working and leading projects in a global workspace
Prior experience should include designing, developing, implementing, monitoring, analyzing and improving L&D programs
Prior experience using learning management systems
Ability to leverage the training function with the changing business needs

Learning & Development Manager Resume Examples & Samples

Bachelor’s degree in Engineering or Learning and Development or a closely related degree with relevant experience
Experience working in a manufacturing or plant environment where operating excellence is critical to maintain health, safety and environmental standards and business performance
10 plus years of experience leading large-scale learning and development projects and programs, performance consulting or organization development to include

Learning & Development Manager Resume Examples & Samples

Bachelor’s degree or equivalent in Business, Communications, Human Resources, Education, Training and Development or related field
Curriculum development and training course design (5+ years)
Implementing learning programs through technology (5 years)
Development & delivery of learning programs/solutions (5+ years)
Project management (5+ years)
People management (3+ years)
Excellent communication and facilitation skills
Ability to influence outcomes without direct management authority
Effectively establishes partnerships across the organization to drive the achievement of learning and development goals
Actively promotes a positive, respectful work environment, encourages collaboration across diverse groups and helps partners build connections with each other
Promotes decision making at the appropriate level and carefully considers multiple factors before making decisions
Recognizes and appropriately adapts coaching style to meet diverse needs of the business
Effective project and budget manager

Learning & Development Manager Resume Examples & Samples

Master’s degree in Adult education, or its equivalent
5-7 years working in an L&D department designing and delivering training, identifying and managing external trainer relationships
Corporate experience in a financial services environment
Training department at a financial services firm
Global/international organization experience
Microsoft office – Word, PowerPoint, Excel
LMS
Basic L&D skills including Needs Analysis, Design, Measurement, Facilitation
Lotus notes a plus
ELearning a plus

Learning & Development Manager Resume Examples & Samples

Analyzing training needs of the hotel in general and in individual departments, developing strategies and including them in the Training Business Plan
Assists Director of Human Resources with preparing annual training budget & maintains hotel training records, statistics and training and development budgets and include in a monthly training report
Designs and implements training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Conducts off job training sessions based on the Hotel Training Needs which include Induction and Orientation, Brand and Service training, Foundation Programmes, Driving Revenue Performance & Building Managers
Analyses company statistics from Guest and Employee surveys, business financial results etc to measure success of training and the job satisfaction levels from Employee Engagement Survey
Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performance reviews or other training related and people activities
Assists in the selection of Departmental Trainers, then trains and develops them through on-going workshops and monthly meetings
As part of the Training Needs Analysis conducts Departmental Training Reviews on a regular basis, helping the Departmental Trainers to establish training system within the department
Assists Director of Human Resources and Department Heads with identifying high potential and high value individuals and ensures career progression within the hotel/company matching it with their development potentials
Ensures that all employees have Personal Development Plans with identified development needs and opportunities to address them
Provide input to department managers prior to bi-annual performance and development reviews of their teams
Plans and conducts the Performance management modules for senior and supervisory level to align the process in the hotel within the time scale advised by corporate office
Reviews Annual Performance Review forms and Personal Development Plans and recommends appropriate development opportunities
Ensures that all relevant departments have up to date Service Standards and Procedures Manuals and guides and coaches in the production of the same
Ensures that all Departmental Trainers have task breakdowns for their on job training sessions
Ensures that every department has got departmental monthly training calendar and the department submits training report at the end of each month
Observes departmental training sessions on a regular basis and provides feedback and coaching to the trainers identifying strengths and development opportunities
Closely monitors hotel HeartBeat / Employee Engagement Survey results and develops hotel training strategy considering the appropriate scores
Works closely with Director of Human Resources on new employee on-boarding and ensures that every employee has completed departmental induction and has received initial skills training within the first two weeks of employment
Ensures that all new starters have completed IHG Hotel Orientation program and brand culture training within 14 days since the starting date
Prepare and monitor training programs for all trainees coming to the hotel for training purposes, work experience students and school trainees etc
Maintains necessary training records
Responsible for booking and arranging training rooms and necessary requirements
Liaises with external training providers to organize training not available in house
Liaises with educational institutions on the matters of trainee internships
Responsible for preparing external trainees initial training plans
Counsels Hotel staff as needed. Develops, implements performance management systems to plan, appraise and improve individual and team performance
To manage the hotel cross training function
To manage / take part in key projects related to the hotel, region and the HR department
Manage and deliver Monthly L&D report
Manage the role of the DT Trainer and ensure effective development of the Buddy system and in line with Departmental Task Induction
To maintain accurate budgeting / expenditure records and ensure an acceptable level of strict adherence to costs
Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Learning & Development Manager Resume Examples & Samples

Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
Create and develop training materials and programs to meet the needs of the hotel
Excellent interpersonal, communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team

Digital Learning & Development Manager Resume Examples & Samples

Solid user knowledge of Microsoft Outlook and Microsoft Office
Excellent command of English skill both written and spoken
Excellent presentation and influencing skills
Ability for innovation and strategic thinking
Project manages the successful integration of digital learning into the region
Design, develop, deliver and evaluate Digital learning initiatives that align with both operational objectives and our Learning & Talent Development Strategy for the region
Promote the use of Digital solutions to the region to ensure the greatest exposure to learning initiatives
Coach and develop the remaining Academie Managers to become competent facilitators of digital programs
Maintain regular dialogue with key stakeholders to understand and respond to key development needs across the hotels and business units
Some travel may be required to fulfill the role

Learning & Development Manager Resume Examples & Samples

Conduct/review training needs analysis annually and budget accordingly
Work with line managers to analyze performance by identifying area for improvement
Ensure development and implementation of annual training plan training to address and narrow the performance gap
Deliver all brand customer service and quality standards training to all members of the team
Supervises directly the training Department and ensures that all its activities are in accordance to the needs of the hotel and all training programs have been smoothly executed
Assists Department heads to select and implement training programs for departmental trainers
Ensure all talent have access to learning opportunities
Body & Soul, the service attitudes model developed by Pullman
Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
A Pullman “school” of leadership, focusing on creativity

Learning & Development Manager Resume Examples & Samples

Ideally with a university degree in Teaching or Psychology or diploma in HRM/HRD or Hospitality/Tourism management
Minimum 2 years work experience as Director of Training, or Training Manager in larger operation
Good presentation, administrative and interpersonal skills are a must

Learning & Development Manager Resume Examples & Samples

Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
Supports Director of HR with the coordination and delivery of training programs
Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching and guidance and support
Provide support and development of Departmental Trainers as required
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Update training information in employee HR System, maintain accurate records of activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required

Global Consulting Learning & Development Manager Resume Examples & Samples

Lead selected, emerging and innovative L&D initiatives
Orchestrate our L&D leadership team and agenda
Help define and communicate our L&D strategy
Lead selected, emerging and innovative L&D initiatives ~50% of your time
Help define and communicate L&D strategy and priorities ~30% of your time

Assistant Learning & Development Manager Resume Examples & Samples

Plan training for future skill requirements and not just current
Ensure development and implementation of annual training plan training to address and narrow the peformance gap
Maximise the use of AccorHotels Academie programs to address gaps in performance
Maintain accurate reporting on the the training delivery and learning programs implemented
Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job
Co-ordinate cross exposure and project based learning for star talent
Participate actively in the Certified Trainers Network
Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework
Work with line managers to analyse performance by identifying area for improvement
Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance

Learning & Development Manager Resume Examples & Samples

Responsible for the further development of the LMS to deliver learning in a variety of methods and departmental custom pages and so that it is aligned with the needs of the business
Manage the relationship with learning suppliers and consultants
Responsible for the company on-boarding process
Work with the Compliance legal team to ensure the development and delivery of compliance training
Experience of managing teams
Excellent training delivery skills
Excellent facilitation skills
MBTI (or similar) qualified - Desirable
Coaching qualification/accreditation - Desirable
Good project management and organisational skills

Learning Development Manager Resume Examples & Samples

Project management of learning content development work for drives products and services, in-house or together with subcontractors, including yearly budgeting and project portfolio management, project-level planning, resourcing and daily management, and reporting to different stakeholders
Developing learning content development and maintenance processes, practices and tools according to customer and business needs and by utilizing new opportunities in the learning market
Facilitating internal webinars on drives products and services and developing the implementation process, practices and tools
Acting as an administrator for different IT tools used in the learning content development and maintenance processes

Learning & Development Manager Resume Examples & Samples

Establish a world class Consumer Banking Operations L&D agenda / training and development program – working in partnership with senior leaders and Subject-Matter-Experts, vendors, suppliers, professional organizations and academic institutions – to devise and implement ongoing curricula for Consumer Banking Operations according to organizational goals and needs
Work with senior management to establish and maintain an inventory of skills and competency of current and future organizational needs; identify and assess near-term and long-term skills gaps and training needs across functional areas
Design, develop and deliver and digitally-enabled in-house training curricula, including instructional materials
Establish a digital knowledge database to enable and support ongoing learning and development
Prepare and manage training program budget, to deliver and execute the L&D strategy
Establish and maintain administration and tracking of training attendance, evaluation, registration, etc
Represent Consumer Banking Operations with senior HR leaders in professional associations, industry and academia, as required
Manage vendor relationships, contract developers and designers as well as organization development consultants engaged in support of learning and development objectives
Synthesize external research with internal perspectives for L&D best practice and opportunity identification
Assist Operations Digitisation team in building L&D toolkits and frameworks

Learning & Development Manager Resume Examples & Samples

Performs periodic needs analysis to determine learning requirements and to assist in prioritization of learning efforts
Responsible for the effectiveness and management engagement with our Talent Management Programs
Determines most appropriate methods for meeting identified learning needs: internal versus external, individual versus group instruction, Instructor led or E-learning, etc
Serves as primary decision-maker and overseer of externally delivered learning programs. Assesses the quality and effectiveness of external training programs/services. Negotiates contracts and service level agreements with external service providers of learning
Provides input in business unit-wide learning budget and performs necessary oversight in budget administration
Coordinates with sales team to understand and meet customer expectations about product knowledge, service level expectations and process training
Provides training for all HR-related activities
Validates and measures the effectiveness of learning and development solutions to ensure that objectives have been achieved and benefits realized

Learning & Development Manager Resume Examples & Samples

Drive and develop a high-impact learning culture in the Hotel and the region
Support departments in developing cutting edge functional excellence and in developing leadership capabilities
Act as a change catalyst in the cultural and organizational transformation
Support individual and team development, career development, and business growth
Induct, coach, and mentor new Team Members and Departmental Trainers
Interact with hotel leaders responsible for people development regularly to ensure individual and functional excellence
Prepare annual training plans and monthly training calendars for the hotel
Support and oversee regional learning and development activities in India
Champion best practices in learning and development for all Hilton hotels in India
Act as the learning and development business partner to interact with key internal business stakeholders for Hilton hotels in India
Thorough knowledge of modern learning and development tools and technique
Demonstrated ability to develop interpersonal relationships
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

Assistant Learning & Development Manager Resume Examples & Samples

Act as a change catalyst in the cultural and organizational transformation of the
Provide key input of Training aspects for all activities and plans of the Hotel
Support individual and team development, career development, and training and experience-based learning
Partner with department to deliver training programs and other organizational and leadership development interventions
Monitor and conduct learning and development reviews with each department
Prepare annual training plans and training calendars for the hotel
Excellent people management skills
Exceptional presentation and grooming
Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources, preferred

Learning & Development Manager Resume Examples & Samples

Design leadership programs by understanding the needs of the business and industry best practices and create experiential learning experiences. Leverage learning technologies in and out of the classroom, create reinforcement materials, assessments and surveys
Facilitate and deliver programs, which includes welcome/opening remarks for business context, introducing supplier delivery teams, executive guest speakers and panelists, and delivering complex Verizon modules and entire programs in a variety of modalities which may include large conference style events, classroom training, virtual classroom/live webinars, online training, small group learning and 1:1 engagements
Collaborate with business leaders to decide which areas of training to develop and how they should be delivered. Partner with internal subject matter experts and external thought leaders as leaders-teaching-leaders, guest speakers, panelists and other influential sponsorship roles
You’ll keep track of all the details so that even complex projects finish on time, on budget and with happy customers. Manage programs and suppliers to deliver multiple high-priority, high visibility programs for top leaders with flawless execution
Lead ad-hoc leadership and team building requests for executive teams through coaching, consulting, facilitation and on the job application reinforcement
Evaluate, measure and analyze the impact of learning solutions for return on investment and report findings to key stakeholders

Learning & Development Manager Resume Examples & Samples

Assist in creating local campaigns, initiatives and recruitment events
Support and deliver workforce development programs in collaboration with NMS’ Corporate Offices and Operations
Partner with Corporate Recruiting on recruiting NANA Shareholders and Apache Tribal members for employment
Recruits, pre-screens and interviews applicants for employment
Works with Hiring Managers to execute employment offers
Assist with onboarding new employees to include new hire paperwork and pre-employment requirements (drug testing, background checks, etc.)
Performs a variety of general administrative and office tasks that ensure compliance of assigned responsibilities/activities with internal and external regulations as well as sound business practices
Facilitate and implement training that will include HR related training, new hire orientation, cultural training and Sodexo related training
Assist in the development of a training strategy
Develops, updates, and implements training materials and programs to include customer service, food safety/sanitation, physical safety, etc
Oversee NMS Career Roadmap process
Create and administer development programs for Apache employees
Strengthen relationships within the community and with the San Carlos Apache Healthcare group
Maintains excellent customer/client methods of communications to permit efficient problem resolution and acceptance of new services or programs
Ensures adherence to Company standards and accountability. In such cases that they are not, ensures compliance to NMS’ policy on progressive disciplinary action
Assist with employee coaching and counseling
Consistently demonstrates remarkable skills in structuring assigned activities, teamwork, communications, operational efficiencies, handling of client/customer changing needs, decision making, developing employees, and analyzing and solving typical business problems
Responsible for ensuring Sodexo customer service system understanding and developing meaningful programs to link NMS operations with Sodexo’s wealth of program resources
Other related duties may also be assigned
BA/BS degree in a relevant discipline, or an equivalent combination of education and experience
3 years of related work experience in Training, Community Outreach, Human Resources, Corporate Training or Learning and Development
Strong interpersonal, verbal, and written communication skills
Intermediate Microsoft office skills (Word, PowerPoint, Excel, Outlook, etc.)
Must be able to prioritize work load and work on multiple assignments simultaneously
Willingness to work a flexible schedule, including nights and weekends
Skilled in time management and team building
Flexible and willing to embrace change and have the ability to bring ideas and energy to a rapidly growing organization
A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
Previous experience working with Indian Health Services
Previous Human Resource related experience
Experience living and/or working with economically disadvantaged communities and with a diverse population

Learning & Development Manager Resume Examples & Samples

Drive needs analysis, end-to-end design, development, implementation and sustainment planning for programmes with the goal to rapidly develop a diverse group of associates and managers
Design and execute training programmes to onboard large cohort of associates and managers as part of fulfilment centre launches
Analyze the audience, content, technologies, operational constraints and trade-offs associated with selecting the best delivery methods for each objective
Continually evaluate solutions for quality, business impact, scalability and sustainability. Conduct post-learning evaluation to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both compliance and quality
Identify and analyze data to isolate issues, test solutions and prioritize competing program opportunities
Create and track project plans to design and deliver world-class learning programmes leveraging technology where appropriate to extend access, gain efficiency and scalability
Form cross-functional project teams that organize, manage, and execute complex learning improvement projects. Establish sign-off and approval processes for each step of the design process and ensure buy in from the field
Educate managers on their role in developing people as an essential part of their jobs. Design innovative lesson plans and teaching resources that enable leader-led development in the classroom, through one-on-one coaching and through active ongoing learning
Create and deliver train-the-trainer learning sessions as appropriate for the delivery strategy for both experienced trainers and leaders-as-teachers. Serve as a role model for excellent instructional facilitation and develop those capabilities in others
Suggest process improvements through business owners to improve learning standards
Hire regional L&D managers as the network expands
Effectively manage a small team and develop members on the team
Travel to fulfillment centres 30-50% of time to develop processes, refine content and deliver training
Bachelor’s degree from an accredited university in a related discipline
Learning management experience within a distribution, manufacturing, production or similar industry environment
Experience in the areas of training design, training delivery, group facilitation and leadership development
Strong instructional design, program management, facilitation skills, and ability to support and mentor others in these domains
Practical experience applying instructional design and curriculum development methodologies in corporate learning programmes
Demonstrated success working in a team environment on multiple projects with changing priorities and a focus on delivering results
Demonstrated ability to deliver results as part of a team (member and/or leader) and independently
Proven effectiveness in collaborating, negotiating and interviewing business partners and Subject Matter Experts
Strong strategic planning and project management capabilities
Experience in carrying out all activities in the training cycle: Design, Delivery, Evaluation
Applied knowledge of measurement, statistics and program evaluation
Experience implementing a wide range of change management and process improvement activities, based on broader organizational goals
Master’s degree from an accredited university in a related discipline
Background in learning theory/course facilitation

Learning & Development Manager Resume Examples & Samples

Provide a EU Process training experience for salaried and hourly associates
Partner with HR and safety to ensure all mandatory training is delivered within the set timescales
Train ambassadors and buddy’s to support new hires learning experiences and gather feedback to improve performance
Provide a safe learning environment for associates to experience process training
Suggest process improvements through business owners to improve EU Learning standards
Partner with subject matter experts (SME) to ensure training aids reflect safe behaviours and current processes (Standard Operating Processes)
Provide development tools for hourly associate’s to increase knowledge
Partner with operations and HR to develop high performing associate’s to the next step
Support operations to identify actions/ behaviours which impact on safe, quality and productive performance
Support design and evaluate training materials to improve learning experiences
Support the Operational Excellence Team in the implementation of change based on Kaizen activities (process improvement)
Provide Personal Development Plans for team members
Track and analyse test results, audits and performance against metrics
Provide training matrix for operations so they can track critical roles and identify possible risk
Bachelors' degree
Learning Management experience within a Distribution, Manufacturing/Production or similar industry environment
Experience in carrying out all activities in the Training Cycle: Design, Delivery, Evaluation
Excellent verbal and written communication skills, in native language and English
Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention)
Experience using computers to develop materials, presentations and use of email and knowledge of internet/intranet
Result-driven attitude and highly developed leadership ability
Experience of implementing a wide range of change management and process improvement activities, based on broader organizational goals
Master degree or equivalent would be ideal
Background in adult learning theory/course facilitation would be beneficial
Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous

Learning & Development Manager Resume Examples & Samples

Create a learning and development global vision, strategy, and action plan to drive performance through dynamic learning
Prioritize, develop and deliver training for Customer Service new hires, new products, upskilling, and professional development
Optimize resources in order to meet the growing needs of the business
Lead a team of Instructional Designers in development of learning content targeted to performance expectations
Lead a global team of Learning Facilitators in delivering instructor-led training to global customer services sites
Assess performance gaps and define training needs for Customer Service Agents with the input and assistance of the operations and QA leadership
Provide priorities and direction to Learning Facilitators (Site Trainers) to align them to operations scheduling and performance priorities
Provide training program delivery as appropriate to support strategic initiatives
Provide reports and statistics on training impact including efficient development and delivery
Share performance goals and outcomes with operational leadership
Partner with Human Resources and Operations to target and implement program improvements for new hire on-boarding
7+ years of related experience which include the following areas: Adult training/ education experience, demonstrated ability to train and facilitate on a variety of audiences, measuring and delivering
5 years of experience as a people manager
Proven ability to assess, track and improve training effectiveness through the use of quality audits and metrics
Demonstrated project leadership skills
BA in related field
Managed training teams or delivery across global organizations in large corporation
M.S. / M.A. in Education or related field

Learning & Development Manager Resume Examples & Samples

Deployment of UKI developed and delivered tax technical training
Deployment of UKI and EMEIA delivered firm wide learning programme
To assist the L&D lead in the compilation and management of the UK FSO tax learning budget
To help develop, roll out and communicate the UK FSO tax learning curriculum
To project manage and coordinate of FSO tax learning events both UK and EMEIA wide
To contribute to the continuous improvement and streamlining of the operational processes as part of the core L&D work
To contribute to the needs analysis and design of new initiatives as they arise.To be successful in this role the individual will need to work with
Background and experience in project management, learning deployment and coordination
Commercial awareness. Experience of budgeting and financial management for a learning function would be desirable
A desire to embrace and drive change and ability to thrive in ambiguous and evolving environments
Credible and comfortable to interact well with people at all levels, with a track record of maintaining strong business relationships
It would be desirable if the individual had an awareness and understanding of non-traditional ways of learning, eg virtual and digital learning. Experience in deploying learning in these environments an advantage
Experience of working across borders with different cultures and in a complex matrix
Understand our business model and have a genuine interest in our strategy
Strong IT skills – Word, Excel, PowerPoint
Experience of professional services an advantage
Understanding of and interest in the Financial Services industry an advantage

Learning & Development Manager Resume Examples & Samples

Responsible for SOP and P&P of all training and development programs
Ensure that each department compliance with Hotel Training & Development policies & procedures and reflects to a brand standard
Responsible for Annual Training Plan of all departments plus In charge of all training’s report submission
Plan, manage, monitor, coordinate all trainings including skills / knowledge development programs and career path
Assist in selection and interview of local student trainee, oversea internship and management trainee
Work closely with other department to ensure the ACCOR activities, CSR project are well prepare
Conduct, control and audit for the overall services quality of any hotel’s products

100

Learning & Development Manager Resume Examples & Samples

Manage assigned Training and Quality Development staff
Assign duties and oversee the day to day operation of the department
Plan and manage departmental activities in accordance with agreed budgets and time lines
Develop/deliver project/program training per client specifications
Develop learning objectives which effectively describe training outcomes per client specifications
Develop/administer program learning assessment tools per client specifications
Assess training effectiveness utilizing appropriate evaluation methods
Manage/schedule department resources and logistics
Manage/maintain quality control/quality monitoring standards
Confront/resolve representative learning/quality issues
Develop/administer corrective action plans in collaboration with departmental/program management
Attend meetings and act as a representative of the Training and Quality Development Department
Actively participate in department/organization performance improvement activities
Establish and maintain professional team relationships with peers, management and other departments
Adhere to company policies and guidelines
2 years of healthcare, pharmaceutical or telemarketing experience preferred
2 years of experience working in a training/education role or related experience required
2 years of experience working a management/leadership role required
Excellent verbal and written communication and listening skills required
Professional demeanor with ability to communicate with all levels of the company
Group facilitation and stand-up presentation skills required
Ability to work effectively independently and as a team
Proactive and highly motivated with attention to detail
Advanced computer and keyboard ability with advanced literacy in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
Must be available for travel assignments as

101

Learning & Development Manager Resume Examples & Samples

Consult Functional Leaders on the development, implementation and management of a global L&D strategy and governance model to meet critical business needs
Influence decisions and strategies to ensure learning initiatives are mapped to critical competency gaps and resources are optimized
Ensure alignment of learning and development strategies globally by serving as a liaison between ABO Region's L&D contacts and the Global L&D organization
Partner with corporate, business and functional talent leaders to ensure global L&D processes and frameworks meet the current and future needs of the business
Design and implement global processes, standards, and tools for the analysis, design, development, implementation and evaluation of L&D solutions
Coach Managers, practitioners and Functional Leaders on learning and development processes to improve L&D skillsets and programs across the company
Lead at least one critical L&D Functional Excellence capability
Create and manage the project plan for critical L&D initiatives for function(s)
Lead the centralization of the Function’s existing global training content into Cummins Learning Center (Cummins Learning Management System) via standard processes to inventory, assess, rationalize and migrate courses
Lead the evaluation of training courses and programs to assess effectiveness
Conduct research to identify external training programs and conduct analysis to determine business fit; conduct cost-benefit analysis to determine approach for material development including modify, purchase or develop
Develop relationships with corporate-approved third party providers, universities and other educational programs to identify the capability and availability of relevant training programs
Consult on Cummins Learning Center (Cummins Learning Management System) technology and effective use of the system to efficiently implement L&D programs and initiatives
Ensures the maintenance of training records and reports on individual and group progress using common tools and systems; uses evaluation data as a guide for program revisions

102

Learning & Development Manager Resume Examples & Samples

Bachelor Degree in related industry
Minimum of 5 years in training delivery with experience in delivery Supervisory and Management training
Hotel operational background is an advantage
Prior experience in developing and preparing training materials
Advanced user of power point and other training delivery software
Able to travel frequently across Indonesia region

103

Learning & Development Manager Resume Examples & Samples

Responsible for development and execution of Medical Affairs scientific training plans for priority emerging and growth products within the therapeutic areas
Responsible for creating annual training plan for Medical Affairs therapeutic area
Responsible for developing and delivering curriculum structure, exercises, interactions to support newly hired TA team members' skills
Responsible for developing, delivering, and assessing role-based certification process and rubrics
Responsible for developing and delivering programs for continued skill and scientific development for Medical Affairs personnel, aligned with the Brand Medical Plans and consistent with the needs of field and HQ-based personnel
Leads scientific training meeting planning and execution
Ensures learning systems, study guides, learning assets, and learner records are updated and maintained
Manage and introduce new learning tools and experiences
Manage vendor and external expert contracts
Integrate with others AstraZeneca trainers (Commercial, Compliance, etc.) to ensure consistency
Ensure compliance with FDA and AZ policies and SOPs
Thorough knowledge of performance technology, adult learning theory, communication and instructional design
Knowledge of FDA requirements for proactive and reactive scientific engagement
Leadership abilities
Strategic influencing skills
Highly developed written and verbal communication skills
Well-developed initiative ability
Excellent computer skills (Excel, Word, Power Point, etc.)
Knowledge of information/technology systems

104

Senior Learning & Development Manager Resume Examples & Samples

Lead L&D and OD function at a group level, manage the all sub-teams in Greater China region
Initiate new L&D objectives, customize and drive the team to execute training and development programs
Create organizational development strategy and ensure internal talent pool is well maintained, especially at the senior level
Develop succession plan, e.g. corporate leadership programmes, high-potential programmes, MT programmes, etc
Create a positive company culture and employer image

105

Learning & Development Manager Resume Examples & Samples

Manage Technical Training Department activities
Manage Learning Management System
Develop Site Master Training Plan as a member of the Site Learning Council
Development of Learning plans for business and function units
Management and Co-ordination of all site technical training activities. Continuously looking at novel ways to deliver training across the site
Communication and Co-ordination with the Global Learning & Development team
Co-ordination of the area resources to deliver a quality and efficient support service
Proactively validate training programs
Development of area personnel and provision for succession planning
Delivery of area performance to meet or exceed performance and quality goals
Continual review that learning priorities are aligned with the business strategies and emerging issues are flagged and action plans put in place
Control of area expenditure within budgetary limits
Contribute to site management operational and strategic initiatives
Ensure compliance with cGMP and other business compliance regulations
Establish the EHS Objectives for your department and allocate adequate resources, including instruction and training, for their accomplishment
Lead, promote, integrate, participate and supervise the implementation and maintenance of the EHS Management Systems within your department
Demonstrated knowledge of pharmaceutical manufacturing operation (e.g. Manufacturing, Quality, Engineering, etc)
At least 5 years experience in the Pharmaceutical industry or a similar operating environment which includes significant leadership roles with experience in a front-line supervisory role in operations environment
Demonstrated leadership and change management skills with a continuous improvement focus

106

Learning & Development Manager Resume Examples & Samples

Create and implement innovative and efficient learning solutions according to the business & HR needs, culture and Group learning policy
Define, implement and evaluate Learning vision/policy in line with HR group mission and objectives
Create, roll-out and evaluate high quality learning solutions that combine a variety of media/methodologies and foster L’Oréal culture
Manage partnership with external providers/consultants/experts/certified trainers
Facilitate learning events & workshop by respecting the unique learning experience
Design and follow-up of short and mid-term development plans
Monitor the budget allocated and optimize learning investments efficiency
Accompany management to implement change
Advise managers and HRD on appropriate development levers link to development needs or carrier plans
Ensure integration program for newcomers in collaboration with recruitment team
Deliver the learning development plan for key talents & executives
At least 5 years of professional experience in similar role (Learning &Development/Talent Management) in an international company
Experience in diagnose needs and construct development plans
Strategic thinking and operational drive
Strong interpersonal, organizational and analytical skills
Ability to work in dynamic environment and in a networked organisation
Shows Initiative, drive and enthusiasm. Stress resistance and adaptability
Stay up-to-date on learning news and trends

107

Learning & Development Manager Resume Examples & Samples

Design and expand training and development programs based on the needs of the organization in Denmark, including facilitating various soft skills learning initiatives for managers and associates in Denmark
Advise line managers on training needs within their teams
Be a sounding board for associates regarding their future development and design of their development plans
Support the roll-out and delivery of corporate leadership development education
Facilitate effective onboarding sessions for all associate categories in Denmark
Manage Radiometer’s apprentice program
Monitor, evaluate, and report effectiveness, success and ROI of training programs
Keep up-to-date with developments and trends in training

108

Learning & Development Manager Resume Examples & Samples

Partner with medical and marketing colleagues to ensure the continuous development of product/ and disease area knowledge to an established standard
Drive sales and marketing excellence through the development of payer knowledge to ensure optimal customer engagement
Keep an up to date record of completed training for UK & ROI Sales and Marketing employees
Manage UK & ROI Sales & Marketing training materials in line with SOP’s
Produce and deliver an annual L&D plan to support the delivery of UK & ROI Sales & Marketing business objectives in partnership with stakeholders to drive SFE (eg International training, HR, BUD’s)
Delivery and facilitation of initial training programmes, product training and selling skills as required in partnership with International Training
Consult with Sales & Marketing UK & ROI colleagues to share best L&D practice and ideas to support the successful delivery of key projects
Partner with people managers on a regular basis to support them with the development of their people
Partner with HR business partner & Talent Manager to discuss identified needs and appropriate interventions to support UK Sales & Marketing
Evaluation and measurement of interventions demonstrating added value/ROI through interventions such as validations and TNA’s
Deliver access and consistency of opportunity for all Sales and marketing UK members to learn and develop to ensure equality and diversity
Ensure all UK & ROI Sales & Marketing employees have a PDP which drives both current performance and longer term develops talent within UK Sales & Marketing

109

Learning & Development Manager Resume Examples & Samples

Review and design existing training materials, making appropriate changes to the schedule and delivery of courses
Identify training gaps in both technical and non-technical areas and cover across the site
Work alongside the leadership team to develop learning and development for the contact centre
Support US site in their ongoing learning and development needs
Coach and develop subject matter experts
Ensure training targets are met by managing the implementation of the annual training plan
Previous experience in a contact or call centre is preferred
4 years' experience in a similar role with people manager experience is required
You will have a third level qualification in Training and Development
Have the ability to work independently with your own initiative
Hold a track record of designing training and improving upon training methods

110

Learning & Development Manager Resume Examples & Samples

Working with business leaders and managers to identify training needs and trends within the business
Designing, both in-house and with expert third parties, a solution which includes a blended approach to learning such as coaching, classroom training, 1-2-1 sessions, action learning & e-learning
Delivering these blended solutions and training sessions to your delegates, across level
Manage and oversee the development of your team
Management of the training budget
Experience of designing and delivering a variety of training solutions
A strong communicator, both in writing and spoken communications
Articulate and confident standing up and delivering to large audiences
Organized, a self starter and an inspirational leader of your team

111

Learning & Development Manager Merchandising University Resume Examples & Samples

Develop, implement and continuously improve a pan-brand, global merchandising learning and development curriculum
Direct external partners to finalize and maintain Merch U digital and hard copy learning materials & resources
Build custom content to support merchandising and L&D initiatives
Create financial plan and own budget for programs and content creation
Deliver and facilitate hands on training and one-on-one coaching with high levels of confidence
Partner with Merchandising leadership to establish and track to program goals and metrics
Source third party vendors and services that support training objectives and financial goals
Develop and coach a team of internal facilitators to support content delivery
Oversee project management and administrative duties related to program
3-5 years of Learning & Development experience
Merchandising experience a strong asset
Passion for apparel
Proven expertise with workshop or large meeting facilitation
Experience with LMS an asset

112

Manager, Learning & Development Manager Resume Examples & Samples

Actively engage stakeholders in the business unit to assess and analyze needs and to address business training, learning & development needs, and to ensure appropriate learning solutions are identified
Develop business-needs linked and competency-development based learning & development plans and to ensure proper roll-out and execution within the context of the specific business unit supported
Source and manage suitable learning & development service providers and vendors for the delivery of identified learning & development services and interventions
Partner stakeholders to define career roadmaps, competency development model, guides and recommend development curriculum for key job roles
Manage the smooth implementation of learning, training and development administrative support activities and continuously look for ways to improve efficiency of L&OD operational effectiveness
Lead and spearhead any relevant ad hoc projects relevant to the incumbent’s portfolio
Collate and consolidate statistical reports from systems and stakeholders such as dashboards and metrics
Minimum 3-5 years of experience in HRD specifically in learning & organizational development and/or business partnering
A friendly disposition and propensity to mingle well with people as incumbent would be required to interact with stakeholders on a frequent basis
Ability to engage and build relationships with line management
Experience in an IT or technological industry
Experience in managing both technical training and corporate-driven business skills/ soft skills learning & development portfolio
Desired traits: Dynamic, passionate, relationship building, affinity for continuous improvement

113

Learning & Development Manager Resume Examples & Samples

1) Liaise with other IHG Training Managers to share
2) Liaise with educational institutions conducting hospitality and training courses
3) Regularly communicates with staff and maintains good relations
4) Interacts with individuals outside the hotel including but not limited to training association members, training and personnel staff from competitor hotels and other members of the local community

114

Senior Learning & Development Manager Resume Examples & Samples

Collaborate with business leaders to decide which areas of training to develop and how they should be delivered – in classroom, in a webinar or by eLearning
Organize, plan work, set priorities and execute action plans
Manage your team’s schedules and resources as the programs are built
Report progress to top leaders, especially when it affects return on investment

115

Learning & Development Manager / Director, NY Resume Examples & Samples

Establish effective partnerships and communication with all associates to ensure training programs and processes are delivered and implemented with a primary focus on retail and our customers
Develop structure and collateral for retail service and selling culture such as, but not limited to, new category launches, new hire onboarding guide, product knowledge training, visual merchandising standards, styling and wardrobing training, clienteling and CRM, and training modules for existing associates
Develop effective communication, leadership and coaching, writing performance assessments, diversity and sensitivity training, and progressive counseling for store associates
Create and distribute monthly newsletters
Manage Performance Management & Succession planning processes
Create a leadership development curriculum
Engage and assess college students in our internship program
Evolve on-boarding program
Willing to travel based on the needs of the business
Ability to multi-task in a fast-paced, entrepreneurial environment
Personal agility

116

Senior Learning & Development Manager Resume Examples & Samples

Conduct needs assessments and analyze skill and knowledge gaps in order to serve as an expert on AOL’s development needs–present and future
Audit current programs and delivery platforms to determine areas for improvement; lead efforts for updates, creating content and redesigning as needed
Facilitate development programs; lead the design and delivery of post-program, follow-up support tools/processes; build and manage processes and tools for program measurement
Pro-actively manage and track key dates, events, and communications
Be in constant communication with Regional Training teams in order to refine programs and measure results
Ability to produce high quality, on time, using a variety of delivery methods (ILT, multimedia, stakeholder communications, etc.)
Experience working on a global scale to build and roll out programs in multiple languages with a demonstrated understanding of cultural nuances
Detailed knowledge of company requirements and funding under the UK Apprenticeship Levy an advantage
Self-driven, proactive, and agile
Ability to troubleshoot and resolve day-to-day issues for assigned projects
Management experience with the ability to coach, develop and effectively influence cross-functionally
Polished presence and ability to build credibility with leaders
Some global travel required (possibly, 3-5 trips per year)

117

Learning & Development Manager Resume Examples & Samples

Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience
Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing
Ensures that Department Heads abide by their responsibilities of employee training against departmental S&Ps
Performs other duties as assigned. May also serve as manager on duty
Minimum 2 years’ experience working in a similar capacity in an international hotel establishment
Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent
Good oral and written proficiency in English Language is a must
Certification of train-the-trainer is preferred

118

Learning & Development Manager Resume Examples & Samples

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
Ensure effective training programs are in place for the following
High level of passion, enthusiasm and drive for results
Charismatic leader who can inspire and motivate team
Excellent communication skills across all mediums - presentation, telephone, correspondence, face to face etc. in English, a 2nd language is preferred and the Arabic language is a must
Experience & ability to develop leading strategies to drive for best results
Ambitious and eager to learn, grow and further develop own career
High level of common sense and high skill of problem solving and decision making
Drive for results to outperform competition
Proven track of a minimum 3 years’ experience as Assistant Training Manager or 2 years as Training Manager in a 5* hotels
Hotel Experience is a must
IHG “InterContinental Hotels Group” experience is HIGHLYpreferred
Degree from a university in Hotel Management is preferred

119

Learning & Development Manager Resume Examples & Samples

Direct line management of a team of L&D consultants (3) ensuring their annual objectives are set and met, and they are developed to design and deliver best in class training
Build and develop at team of high achievers – winning mentality is a must
Conception, design and delivery of a new approach to the way L&D delivers improvements to people performance (new and existing) across the business
Flexibility to support regional teams, across the UK&I with frequent travel
Conducts training needs analysis across the business and makes recommendations for training solutions that suit individual and team needs
Works closely with Head of Learning & Development & key stakeholders to shape and develop both quarterly training plan and the annual L&D strategy to support achieving overall business objectives
Provide training solutions to business issues and develop clear training/development plans for all frontline employees
Design & delivery of engaging and high quality learning & capability improvement (which meets accredited standards and guidelines of award winning bodies) through a variety of methods e.g. classroom, interactive workshops, coaching, online etc
Leading quarterly briefing sessions to large audiences, ensuring the message lands and our people are appropriately upskilled
Ability to work across a wide remit and manage multiple often conflicting stakeholder demands
Explore new training thought leadership to ensure we are at the forefront of everything we do – harnessing best practice from both wider Sky and external areas
Work closely with the centralised Sky Learning and Development function to ensure we are aligned in what we do and leverage the strongest courses and systems available
Work with external providers when required
Measures and communicates return on investment of training delivered
Ready to step in and deliver induction programmes and additional training to field and contact centre teams
The right candidate must be able to lead a team of L&D professionals to success; ensuring core business objectives are supported
You must be able to work across multiple concurrent projects, managing a variety of stakeholders while challenging the status quo and demonstrating a resilient and flexible approach to change
The ideal candidate will be expected to hit the ground running by using their knowledge and experience gained in similar fast paced sales environments
You should have extensive experience in managing an L&D team as well as a background of design, delivering & facilitation of learning & development programmes
A passion for developing people and improving capability across both a sales and service environment
Impeccable planning and organisation skills with a keen eye for detail
Experience in project/programme management preferred
At least 5 years’ experience in a L&D capacity & applicable industry qualifications (e.g. CIPD)

120

Human Resources & Learning Development Manager Resume Examples & Samples

Assists in organizing and facilitating new hire and core training for entry level and intermediate positions. Create and maintains a tracking system for training courses and attendance
Performs administrative tasks in support of the training function, such as evaluating training and trainee performance, attending department meetings and soliciting feedback from management and prepares and distributes training documentation such as instructional material, handouts, evaluation forms and visual aids; uses multimedia presentation equipment
Establishes a communication plan to inform employees and management of training opportunities
Maintains the Training & Development website on our corporate intranet that includes a schedule of training session dates and times, and on line resources
Researches current trends and information on the industry of training and organizational development
Works closely with business partners in a way that builds ownership and commitment around the training and development initiatives
Maintains a positive employment environment which includes selective hiring, orientation, and the coordination/implementation of management, non-management training and development programs. Works with local management and the Sr Human Resources Manager in resolving employee relations issues. Consults with management on disciplinary actions, including coaching and counseling of employees
Work with Corporate Compensation and Benefits, manages the enrollment and maintenance of Group Health Insurance for employees (Explains insurance benefits and answers questions)
High school / GED required
3-5 years of related Human Resources experience required
3 years of managerial experience required
PHR / SHRM - CP

121

Learning & Development Manager Resume Examples & Samples

Bachelor's degree in related field (instructional design, technology) or equivalent experience. Master's degree preferred
Experience in curriculum development for various learning delivery tools, including mobile learning
Experience in Captivate, Storyline, and/or Camtasia Studio
Demonstrated expertise with ADDIE training development model
Advanced written and verbal communication skills
Demonstrate ability to quickly grasp technology and technical concepts
Advanced consulting experience
Ability to manage multiple priorities and deliver on-time results
Responsible for full body of work – from idea generation to posting and follow through
Making own decisions and building client relationships
Demonstrated ability to develop and customize activities to ensure participant engagement and knowledge retention
Experience with Level 3 and 4 evaluations of training programs

122

Learning & Development Manager Resume Examples & Samples

Identify and implement talent development programs
Assess the current skill levels of management team to identify readiness gaps and assist managers to complete development plans for the group
Develop and implement employee career roadmap and development programs as well as measurement and follow-up as necessary
Lead and deliver initiatives of management development including assessment center, leadership training, individual coaching and performance management
Initiate, develop and implement New hired employee training
Manage and follow up Legislative/Statuary mandatory training
Support the roll out of corporate learning & development initiatives and programs
Liaise with external training consultants or provider to deliver learning solution when appropriate
Key contact point between Thailand and Regional Office on L&D matters
Plan corporate/functional training budgets and utilization reporting
Provide business solutions e.g. engagement activities, team building
Minimum 8-10 years of Learning & Development experience
Strong training, facilitation and consultation skills
Understand of learning needs analysis
Can create / design training programs
Good command of Thai and English, in presentation skills
Good understanding of management development/assessment programs (e.g. assessment center) and leadership training programs
Excellent coach and developer of people
Persuasive, able to shift and lead people’s mindset to right direction
Adapts well to other cultures and different viewpoints
Excellent relationship building skills, trustworthy to all levels of employees
Strong communicator and able to build rapport quickly especially with high level contacts
Good knowledge of training methodologies and adult learning techniques

123

Learning & Development Manager Resume Examples & Samples

Proactively work with cross business stakeholders
Partner with the central BT Academy to ensure local requirements are met
Create and deliver a communication and engagement plan alongside executive sponsors, employer brand leads and HR
Co-ordinate the organisation‘s training and development requirements, formulate policy across the unit and take overall responsibility for delivery of training programmes
Meet standards for certification
Advise senior unit managers on educational issues and initiatives
Utilise appropriate training aids and technology in delivering state of the art courses
Plan and organise a range of complex training programmes
Agree evaluation criteria (to measure effectiveness), training objectives and training proposals for identified needs across the business unit
Determine and deliver a range of complex learning and development solutions with consideration to the most appropriate, cost effective, and commercial response
Lead and manage a team of trainers and support staff
Stragetic mindset, "do" attitude
Fluent knowledge of English both written and verbal
Great communication and presentation skills
5+ years of experience in Programme/Project Management at a corporate/multinational company
Relevant experience in L&D strategy creation and implementation
Capability to manage a small team as a line manager
Several years of experience in cross-business stakeholder management

124

Learning & Development Manager Resume Examples & Samples

Educated to A Level standard is essential
Previous training delivery experience preferably in a Leisure, Hospitality or Retail based industry
Ability to drive initiatives and motivate team members to achieve great results
Highly organised individual who is able to manage a budget and have a financial acumen to report on all the training KPI’s
Proficient in the use of excel, word and PowerPoint is essential
Ability to self-manage, use initiative and also able to prioritise tasks at short notice
Strong communicator possessing the ability and confidence to facilitate workshops which engage and inspire 30+ employees
Creativity and attention to detail is essential

125

Learning & Development Manager Resume Examples & Samples

Supervises assigned personnel. (See Supervisory Responsibility description.)
Responsible for establishing measurement and evaluation strategies and processes including research design and data management processes
Leads team members to support changes in learning and development curriculum, learning management systems and program development
Evaluates results and initiates change to meet organization objectives
Oversees and approves learning and performance improvement solutions of all levels of complexity to ensure individuals possess the skills, knowledge and attitudes to meet organizational objectives
Leads highly complex projects
Prepares, develops and assigns projects and audience
Oversees the development of learning curricula and content, new learning applications and technologies
Evaluates performance of learning solutions delivery to achieve learning and business outcomes
Coaches on the use and application of instructional learning theories & methodologies, delivery options and learning technologies and support systems
Evaluates effectiveness of various delivery mechanisms and/or options to achieve learning and business outcomes
Identifies universal changes to learning curricula and instructional materials to achieve learning outcomes and drive audience work performance
Implements evaluation analysis solutions to achieve learning outcomes and business outcomes
Acts as a consultant/coach to managerial staff to enhance business performance. Leads creation and development of the organizational knowledge management infrastructure. Evaluates industry knowledge management best practices and recommends which to incorporate into the business units design
Assists director with preparation of annual budget
Supports and/or leads efforts to manage budget to approved guidelines
Reviews and selects quality vendor proposals; negotiates cost-effective contracts and makes recommendations to director for final approval
Leads complex department and corporate projects
Writing, presentation and communication skills
Coaching and interpersonal skills
PC Literacy (Microsoft Office Suite, Lotus Notes). Leadership and people management skills
Demonstrated analytical and organizational skills

126

Learning & Development Manager Resume Examples & Samples

Works with the Head of Talent Management to create a strategic direction for learning that aligns to the overarching Talent Strategy, identifying learning needs and appropriate solutions to meet the needs
Manages learning projects, from needs assessment through implementation and measurement
Utilizing the 70/20/10 approach to learning, creates and implements blended learning solutions and platforms to provide high impact and sustained learning. Ideally focus is on eLearning that is employee self directed and accessible from anywhere
Program manager of all vendor and internally led learning programs, including Leadership Development and Professional Development
Aggregates most useful information for learning (both internal and external) into one location and organize it so that it can easily be found (i.e., Degreed)
Development of measurement strategies to assess effectiveness and ROI of learning interventions
Vendor and learning content management
Collaborating with our global businesses, customizing learning for regional differences when needed
Some instructional design and training facilitation when needed
Staying current on research and practices in learning and development
Other duties as assigned by CHRO

127

Learning & Development Manager Resume Examples & Samples

Build and maintain an understanding of key business objectives and operations, through strong engagement with leaders and employees. Use that knowledge base to proactively prioritize, develop, lead and deliver programs
Partner closely with other members of the People Team to implement BuzzFeed’s talent development strategy
Experience leading initiatives that increase employee engagement, drive career development, and maximize team performance
Use measurement and reporting methodologies to evaluate, improve and prioritize programs
Engage subject matter experts across the organization to develop and deliver content
Instructional design of training materials such as workbooks, presentations, decks and one-sheets
Create learning on demand content such as e-learning, infographics and video tutorials
Lead local onboarding efforts as needed

128

Learning & Development Manager Resume Examples & Samples

Rock star training professional
5+ years of experience in a Learning & Development role
Preferred experience as a team leader within a Learning & Development department
Team player, willing to adapt based on business needs

129

Human Resources Learning & Development Manager Resume Examples & Samples

Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, new team member orientation, departmental training, communication, leadership, service and train-the-trainer training
Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement
Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
Perform initial screening interviews with and assess qualifications of candidates in relation to open positions
Oversee and monitor all departmental training programs including, but not limited to alcohol awareness, food safety, job skills checklist, educational assistance, etc
Develop and distribute the annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment

130

Learning & Development Manager Resume Examples & Samples

Designs and delivers appropriate multi-channel (classroom, online, on-the-job, self-study, professional learning) curricula and training programs based on adult learning theory. Including
A minimum of 10 years of experience in a learning and development role with emphasis on course development including classroom, online, on the job and self study
Able to communicate to large groups verbally and through various media
Experience with training industry standards (SCORM/AICC)
Basic knowledge of E-learning design tools (including Camtasia, Captivate or Articulate Storyline) and graphic tools strongly preferred

131

Global Learning & Development Manager Resume Examples & Samples

Draw on internal and external resources to ensure the design and delivery of high quality programs, materials, and other learning and development resources and activities. These may include e-learning, self-paced, and other facilitated learning activities
Serve in a consultative role with HR Business Partners and business area leaders to diagnose needs and provide solutions to increase organizational and team effectiveness
Proactively use technology, industry best practices, external networking, and alternative learning methods to continue to evolve learning and development activities
Support change management, process improvement, and organizational development needs on a variety of projects
Develop and execute a leadership development strategy and roadmap
Excellent written and verbal communication skills with strong attention to detail
A diplomatic, relationship builder with strong professional presence and demonstrated ability to influence others
Demonstrated ability to counsel executives regarding message content and delivery
Experience working cross-culturally and cross-functionally, and ability to adapt personal style to different environments
Exceptional project management skills with a “get-it-done” attitude
Effective decision making skills; and the ability to choose a course of action among various options involving uncertainty or risk
A passion for continuous excellence
Creativity and the ability to think “outside the box” to increase employee engagement through new channels, styles, and challenging the “ordinary.”
Positive, professional, with the ability to thrive in high pressure situations and environment
Always an inspirational team leader as well as a team player
MS in Learning and Development, Education, Organization Development or a closely related field preferred
5+ years of experience owning the instructional design and training facilitation, including the project and budget management, as part of an HR function
5+ years of work experience within a fast-paced international high-tech company
Knowledge of and experience with various off and online communications vehicles

132

Functional Learning & Development Manager Resume Examples & Samples

Degree / Master in Business Administration or HR qualification (preferred)
Previous instructional design, blended learning, gamification, social learning, mobile learning, micro learning approach
Strong relationship management
Exposure to working with Functional Head and Senior Executives
Previous experience working in a Culture change, strategic planning processes and strategy development
Excellent change and project management experience
Excellent facilitation skills in engaging senior-middle management level audiences Experience working in complex, matrix, global organizations
Significant exposure to a wide range of O&HR topics
Learning management systems
Strong leadership and influencing abilities
Coaching skills to develop self and others
Excellent personal and organizational skills
Excellent written and oral communications skills (English)
Learning and Development

133

Learning & Development Manager Resume Examples & Samples

Assist the Director of Global Talent with identification of training and development needs within the organization through gap and needs analysis and collaboratively develop and implement instructional strategies and roadmaps that ensure programs improve capabilities needed to achieve organizational goals
Apply instructional design model (e.g., ADDIE) and adult learning theory to design and develop customized learning solutions and tools that support overall business goals for a variety of learning mediums
Select the best delivery methods to optimize regional and global outcomes and remain cost effective
Apply alternative and creative training methods to improve skill development and accommodate distance learning, diverse learning styles, and cultural differences
Recommend curriculum, course content and development schedules in support of achieving three year development roadmap. Report to Director of Global Talent and Training Leadership to ensure deliverables are completed in accordance with the training strategy, budget, schedules and corporate training resources
Design and develop training materials, instructor guides, manuals, training aids, E-learning, self-directed programs, evaluation/assessment materials, tools, etc. in collaboration with the Corporate Training Team. May also include researching, procuring, and customizing existing and/or commercially available materials and services. Work in conjunction with Corporate Training to design/develop courses and/or materials with outside vendor as necessary
Deliver select programs and facilitate learning in live and virtual classroom setting to diverse audiences
Be able to display versatility by adjusting on the fly to the needs of the learners
Assist the Director of Global Talent in assessing the effectiveness of individual and leadership programs by making recommendations and modifying programs and materials based upon the results of training effectiveness metrics and quality review results. Recommendations may include revisions or changes in approaches, scope, and format
Make recommendations as to make vs. buy analysis for new and existing training. When selecting vendors develop clear service-level agreements and ensures product and/or service achieves stated business goals
Act as a resource and coach for leaders and HR regarding learning and development. Increase the success and participation of HR and Business Leaders as coaches/mentors to impact engagement
Contribute toward development of Corporate Training annual budget and quarterly variance reporting
Assist Corporate Training to ensure logistical support for all event details, effective communication strategies for programs and events are developed, and records of training activities, attendance, and progress are accurate and being actively updated
Identify, implement and integrate selected assessment tools (hiring, 360, competencies, etc.) into development programs
Partner with Director of Global Talent to integrate talent management philosophies and practices into training programs
Act as SAP Super User within functional area as assigned
Bachelor’s degree in business, management or related field relevant coursework and 10 years of required experience
5+ years of business experience in management, learning and development
Demonstrated career progression in the field of training and development, including significant experience in designing and delivering formal training programs to leadership groups
Experience using assessments (360 feedback, behavioral or personality, etc.) as part of an overall learning and development strategy is desired
Demonstrated program management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, prioritization, resource management, and delivering reliable results
Holds strong business acumen in strategy, industry trends and L&D best practices
Aptitude for learning and using technology for both teaching and analyzing data
Collaborative approach to problem solving and program development
Advanced degree in a relevant field such as business, education, organizational development, etc
Relevant certifications, such as PHR, SPHR, ATD or other training association certifications
Previous experience using SAP or equivalent ERP

134

Learning & Development Manager Resume Examples & Samples

Implementation of the Sales Academy (tailored functional curriculum), plus review of success and recommendations for change
Key contributor to the digital learning transformation; introduction of a new digital learning platform, framework, curation of content and embedding digital changes into the business
Continued focus on our ‘Emerging Leaders’, through development planning and learning programs to build leadership capability within our teams

135

Learning & Development Manager Resume Examples & Samples

Design and develop a learning & development strategy that addresses the needs of the Greater China business objectives
Work in close partnership with the China leadership team to conduct training needs analysis and facilitate the provision of suitable education, training and development interventions to meet identified needs
Design, monitor and evaluate the training program framework that meets business needs
Develop and deliver in-house training courses
Develop, coordinate and deliver employee orientation program for all new hires in China offices
Establish and maintain the learning management system
Establish succession planning process to review talent and develop tailored development plans for HiPo employees
Select and interact with external training vendors to develop training programs and negotiate service contracts
Manage in-country e-learning programs based on identified needs

136

Learning & Development Manager Resume Examples & Samples

Developed and continuously improve learning and development program for Customer Experience Department
Organize, plan, schedule, and implement all phases of learning and development and quality assurance from inception to completion
Conduct needs assessments with our corporate audience to identify performance gaps
Recommends appropriate learning offering/solution to meet business needs
Lead the design and development of content including instructional writing, activity creation, training reference materials
Build and maintain relationships with managers and subject matter experts across the organization to identify new and leverage existing learning’s and education
Gather and validate content for learning deliverables
Lead the communication and marketing of programs and initiatives for maximum buy-in, awareness and participation
Manage the development and/or implementation of compliance initiatives, such as annual code of ethics, safety and harassment policies
Lead our new hire onboarding efforts
Facilitates onboarding and training sessions to corporate audiences, as needed
Sources learning partners and maintains relationships with outsourced vendors and associates
Consults and assists management in developing learning solutions strategies
4- 8 years experience in delivering learning sessions
Strong communication including group facilitation and presentation skills
Ability to work independently, multi-task, and manage work with minimal supervision
Experience in a start up environment is a major plus
Excellent verbal and written communications skills
Outstanding interpersonal skills; demonstrated influence and excellent communication style
Must be adaptable in responding quickly and positively to growth of the business
Ability to work under tight deadlines and plan, organize and carry out multiple, detailed tasks
No drama, get - things - done attitude
Knowledge of learning management systems (LMS)

137

Global Learning & Development Manager Resume Examples & Samples

Track record of project management skills and expertise across small to medium scale projects
Experience of leading ‘development’ initiatives i.e. training, coaching, learning initiatives
Strong interpersonal, communication and presentation skills
Financial acumen
The ability to work successfully in a fast paced environment with the need to manage constant change. The ability to deal with ambiguity – ready to change gears and plans quickly
Experience of working within a complex, matrixed environment
Develop in partnership with aligned L&D Business Partners the required function or site L&D strategy that clearly defines capability priorities aligned to the business agenda
Conduct learning needs assessment in collaboration with the business to clearly understand and define the capability gaps utilizing diagnostic processes such as GEMBA, role analysis, focus groups, interviews etc
Work with Business Subject Matter Experts (SME’s) to agree target populations, craft precise learning objectives and clearly define the evaluation mechanisms and measures of success
Ensure learning & development solutions are developed and deployed using global frameworks, standards, systems and processes
Support the delivery/facilitation of learning & development interventions where appropriate
Ensure the effective delivery & deployment of enterprise/business unit wide solutions and offerings i.e. leadership, business skills curricula within area of responsibility
Support the development, deployment and maintenance of required local capability curricula i.e. technical and compliance curricula
Support the effective development, deployment and embedding of required capability models and frameworks within area of responsibility and ensure these are ultimately aligned to the new GSK Capability Framework
Coach & advise line managers and employees on the GL&D service offerings, capability standards & their effective application

138

Senior Learning & Development Manager Resume Examples & Samples

Develop and oversight of curriculum and content for global leadership and management programs
Handling of all aspects of new program implementation and maintenance including develop and support for the train-the-trainer sessions and development of course materials for in-house programs
Identify and create curriculum for all management training programs, top talent programs, rotational college hire programs and other specific employee populations
Utilize classroom, virtual, and online learning methods and blended learning where appropriate
Design training measurement plans and conduct course evaluations
Coordinate needs assessment process and address learning opportunities
Identify external partners for training content and delivery; handle creation of statements of work and negotiation of terms of agreement
Identify and implement best practices and opportunities to leverage technology, LMS and other innovative learning practices

139

F&B Learning & Development Manager Resume Examples & Samples

An internationally recognized Degree in Hospitality Management, Learning & Development, or a Business related field
Five years’ experience in an operational environment across restaurant and bars, F&B hotels operations or a large privately owned restaurants & bars group is essential
Proven experience delivering complex learning and development projects within a large multi-national and matrixed company with large multicultural teams
Strong consultancy, learning delivery and problem solving skills
Proven ability in program development, innovation and design
Flexibility to travel where required
Strong influencing and negotiating skills across a wide range of stakeholders
Excellent communications skills, written and verbal

140

Learning & Development Manager Bb-amazon Business EU Resume Examples & Samples

University degree required in Business or Learning & Development
Learning/training certification
Multiple years of significant experience gained in procurement and/or eCommerce/vendor management
Excellent presentation and communication skills for the purpose of knowledge transfer and skill development
Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings
Written and verbal fluency in German and English
Salesforce knowledge would be a plus
Additional language skills: Spanish, French or Italian

141

Learning & Development Manager Resume Examples & Samples

Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times

142

Learning & Development Manager Resume Examples & Samples

Ability applying adult learning principles, instructional design, program design, development and curriculum planning. Expertise in and learning delivery alternatives and processes
Strong facilitation skills with demonstrated ability to engage and influence leaders in both small group and platform learning venues
Familiarity with learning technology ranging from LMS to online learning solutions in the context of effective instructional design and performance support
Ability to measure program effectiveness leveraging the Kirkpatrick model
Provide training direction and programs aligned to the 3D Systems leadership pipeline
Assess and determine training solutions for leadership, performance development and technical training
Provide logistical support, course development, delivery, evaluation, process measurements, and cost management of L&D
Effectively present, facilitate, and communicate with stakeholders, peers, and learners
Contribute to process improvements associated with high-potential talent development, competencies, and performance management
Assist HR and business teams with a variety of performance & organizational improvement initiatives, as needed
6+ years’ experience in training management functions
Proven experience sourcing and selecting global learning suppliers
Experience establishing and delivering a corporate curriculum, while meeting program metrics and goals
Experience designing and delivering leadership training
Experience designing and delivering technical training
Candidates must be willing and able to travel up to 50%

143

Learning & Development Manager Resume Examples & Samples

Act as a change catalyst in the cultural and organizational transformation of the Hotel
Induct, coach, and mentor new Team Members
Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments

144

Learning & Development Manager Resume Examples & Samples

Acts as a consultant/coach to managerial staff to enhance business performance
Leads creation and development of the organizational knowledge management infrastructure
Evaluates industry knowledge management best practices and recommends which to incorporate into the business units design
PC Literacy (Microsoft Office Suite, Lotus Notes)
Leadership and people management skills

145

Learning & Development Manager Resume Examples & Samples

A university degree or equivalent experience required
Minimum of 3 years experience working in a managerial capacity
Experience in hotel operations, preferably Four Seasons or other service environments or
Possess adult learning styles and principles
Knowledge in Needs Assessment methodologies and learning needs identification
Have knowledge or experience in up-to-date learning technologies, such as e-learning options and distance learning
Must know theories and the different types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
Able to practice project planning tools and processes effectively
Good ability in communication and influencing strategies
Required to have prior knowledge in Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
Basic knowledge in budgeting, accounting and financial management
Must be current and updated on the relevant industry trends that affect workplace learning

146

Learning & Development Manager Resume Examples & Samples

Design, implement, and evaluate effectiveness of key leadership development programs to support the company's business objectives by creating and enabling effective leaders at all levels of the organization. The incumbent will partner with the business to assess developmental needs to build and drive training initiatives
Facilitate training material through a variety of mediums including: instructor-lead (internal & external), team building exercises, and web-based interactive action learning programs. Identify additional resources to deliver training and partner with training personnel, managers, Human Resource Managers, and others for the delivery of relevant training
Support relevant Talent Management activities. e.g, HiPo Development, Talent Review and Succession Follow-up, Coaching Efforts
Lead the identification, selection, implementation and ongoing administration of the Learning Management System (LMS)
Enhance organizational performance with learning and development activities (e.g. Lunch & Learn series) for Monroe that can be leveraged at other locations

147

Learning & Development Manager Resume Examples & Samples

Deliver the Welcome to Hyatt Regency program for all current and future associates
Implement and facilitate all Hyatt training programs
Work closely with Managers to determine and implement training needs throughout the hotel utilizing customer satisfaction tools
Coach and develop service coaches within each department to deliver skills training
Mentor the Corporate Leadership Trainee in conjunction with the Director of Human Resources
Oversee cross training and familiarization programs
Actively promote learning and development opportunities within the hotel including classroom, experiential and online learning
Coordinate compliance training as required
Work closely with Hotel Schools and Universities to manage industry placement students and work experience students

148

Area Learning & Development Manager Resume Examples & Samples

Effectively Support implementation of the AMEA development plan and strategically drive regional compliance of key learning programs in line with the AMEA Learning Curriculum
Determine area training needs by spending time in business and on the floor- building a learning culture and helping individuals develop
Identify training needs, be fully involved in leading, implementing learning solutions, help HR leaders to deliver high quality, robust and effective Room to Grow initiatives

149

Learning & Development Manager Resume Examples & Samples

Bachelors Degree in related subject or related experience
General knowledge of manufacturing processes in GSK
Strong knowledge and experience of the end to end learning process i.e. learning needs assessment, program design & delivery and learning evaluation & assessment
Proven ability to interpret customer needs and translate these into a coherent programme of work
Track record of project management skills and expertise across medium to large scale projects
Ability to build relationships quickly and credibly
Experience of working within a complex, matrix environment

150

Learning & Development Manager Resume Examples & Samples

Design and implement training programs to drive employees performance both for new hires and ongoing talent development
Collaborate with product marketing to customize training content tailored to customer facing sales teams
Create a learning and development strategy, vision and action plan to implement dynamic learning systems contributing to the success of the organization
Design and implement effective tools, training initiatives and processes to close workforce gaps
Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing
Develop assessments that measure learner outcomes including productivity
5+ years of relevant industry experience
Must have direct people management experience
Must have Project and/or Program management experience
Ability to assess and track training effectiveness through the use of metrics
Managed training teams or delivery to deliver across global organizations in large corporation
Ability to collaborate with subject matter experts, stakeholders, and managers
Experience developing to current industry and adult learning standards
Ability to explain technical topics to novices
Demonstrated track record of developing learning that drives performance improvement
ELearning publishing and learning assessments development experience
Ability to use judgment in selecting proper learning solutions based on learner need
Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals
Demonstrated obsession regarding the customer experience; never settle for good enough, and continually inspire others to do better for the customer
Proficient with Microsoft Office Outlook, Word, Excel, and PowerPoint
10+ years of relevant industry experience
Must have influencing skills and the ability to lead a functional organization without direct authority
MS in Education or Human Resource management or training related field
Demonstrated experience in quality assurance audit, performance reporting, and leadership development/ coaching
History of sparking improvements in learning strategy and content through collaboration and prototyping
Experience in a major corporate training environment working on instructional design assignments across multiple teams or groups
Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.)
Graduate degree in Instructional Design, Adult Learning, or a related field

151

Emeia FSO Advisory Learning Development Manager Resume Examples & Samples

Ideally, the candidate should have learning and development experience or to have developed the skills detailed below in other client facing, senior administrative or project management roles
Background and experience in project management, learning deployment and coordination
Financial Services technical knowledge and Professional Service experience
Commercial awareness. Experience of budgeting and financial management for a learning function would be desirable
A desire to embrace and drive change and ability to thrive in ambiguous and evolving environments
Experience of working to tight deadlines, under pressure and delivering high quality outputs through others, with a focus on attention to detail and accuracy
Credible and comfortable to interact well with people at all levels, with a track record of maintaining strong business relationships
Experience of working across borders with different cultures and in a complex matrix
Proactive problem solver and creative thinker
Strong team player with an enthusiastic, can do approach
Understand our business model and have a genuine interest in our strategy
Strong IT skills – Word, Excel, PowerPoint

152

Learning & Development Manager Resume Examples & Samples

10+ years’ work experience instructional design, training program management, and training project management
Bachelor's Degree or equivalent post-secondary degree required in Instructional System Design, Education, Business Administration, or a related field
Experience in assessing performance gaps, analyzing learning needs, designing and developing learning and performance support solutions, facilitating learning activities, and evaluating the effectiveness of learning programs
Experience conducting a job task analysis and developing blended learning programs which include face-to-face instructor-led training, virtual instructor-led training, a-synchronous learning activities, self-paced eLearning, electronic performance support, video demonstrations, software simulations, soft skills simulations, and management simulations with gamification
Ability to manage multiple WW projects with minimal oversight, in a fast-paced, frugal environment with multiple and sometimes changing priorities
Ability to influence and partner with different levels including senior leaders of a WW organization to achieve results
Excellent written and verbal communication, interpersonal skills; high quality document and report preparation
Experience working with business and learning technologies including Microsoft Office, eLearning development software like Articulate Storyline, Adobe Captivate, Adobe Connect, DITA XML, Learning Management Systems, Microsoft SharePoint, A/V software and A/V equipment
Strong business and HR acumen, including problem solving skills, critical thinking
Ability to deliver results in a dynamic and ambiguous environment
Proven effective consulting skills with an ability to drive impact
Ability to travel WW
Master's or Doctorate degree in Education, Human Resource Management or a related discipline
Knowledge of learning sciences research
Instructional Design certification
Facilitation certification
ELearning development training and/or certification
Advanced website development experience
Lean, Six Sigma certification

153

Learning & Development Manager Resume Examples & Samples

Consult with business partners across geographies to define and craft tailored learning solutions
Ensure learning and development needs are matched with business objectives across GCP
Ability to work with Instructional Designers and vendors to keep everyone on task and manage deliverables according to an agreed upon timeline
Ensure curricula and courses are mapped appropriately and published in the Learning Management System in a timely matter
Demonstrate thought leadership and the ability to drive innovation
Proven project management and experience with leading multiple project concurrently
Measure and report on the impact and effectiveness of training programs
Ability to use Microsoft Office Products in Word, PowerPoint, Excel and Project a must

154

Learning & Development Manager Resume Examples & Samples

Proven experience developing and delivering leadership development, hospitality and/or service training programs
Experience developing training initiatives around Strengths Based Leadership (Gallup StrengthsFinder)
3-5 years leading a training team or multiple individuals in a supervisory capacity
Strong interpersonal skills to build relationships across all organizational levels and functions
Outstanding communication (verbal & written) presentation and facilitation skills
Proficiency in all MS Office programs (including PowerPoint, Publisher, Excel and Word)
Comprehensive knowledge of the technologies and resources available to support training programs
Experience utilizing ADDIE or other instructional design models
Experience using rapid eLearning development tools (Storyline/Articulate preferred)
Experience with external LMS vendors (Skillsoft preferred)
Energy and enthusiasm which demonstrates a passion for teaching, coaching and leading
Ability to work a flexible schedule and overnight travel as necessary
Bachelor’s degree and 4-8 years related training/adult education experience; or equivalent combination of education and experience

155

Senior Learning & Development Manager Resume Examples & Samples

Design and implement inspiring and innovative on-boarding and leadership development experiences for employees
Design innovative and engaging learning solutions that can be delivered in person, virtual and on demand
Develop and oversee the implementation of social learning, eLearning and other current development methods
Drive involvement of RingCentral business leaders in learning activities
Partner with the sales and customer care learning functions to evaluate existing learning management solutions for potential leverage and broader usage
Manage the budget for employee and manager development and support the annual budgeting process
Evaluate and manage external vendors
Other responsibilities as assigned
At least 7 years of previous experience designing and delivering innovative and impact learning solutions
Experience creating innovative and scalable on-boarding experiences
Intellectual curiosity, a deep growth mindset, and the desire to constantly improve
Proven ability to partner and communicate with key stakeholders
Strong leadership skills and experience managing cross-functional relationships and priorities
Expert-level facilitation skills
Exceptional collaboration and influence skills at all levels of the organization

156

Learning & Development Manager Resume Examples & Samples

Bachelor's degree from an accredited college or university in training and development, human resources, organizational development, education, instructional design, or related field
A minimum of five years’ experience in training needs assessment, course/curriculum development and delivery, evaluation methodologies and managing educational services
A Master’s degree in training and development, organizational development, instructional design or a related field
Prior experience with a learning management software system to develop and manage online courses and materials
Training, learning and development professional certification credentials
Experience working in a library or other educational/knowledge-based organization

157

Learning & Development Manager Resume Examples & Samples

A four-year degree from a college or university program is required plus a minimum of 5 years experience in learning and development related responsibilities, such as needs assessments, program design, and curriculum development
Proficient in the company Learning Management System (LMS),
Minimum 3 years’ experience working with the SuccessFactors tool
Real estate industry experience preferred
Post graduate degree preferred
Ability to provide efficient, timely, reliable and courteous service to customers
Ability to effectively present information
Ability to work with, develop and present training initiatives to corporate heads
Ability to provide excellent internal and external customer service. Excellent interpersonal skills
Requires solid knowledge of financial terms and principles
Ability to calculate intermediate figures such as percentages
Ability to comprehend, analyze, and interpret complex documents
Ability to solve problems involving several options in situations
Requires advanced analytical and quantitative skills
Intermediate skills with Microsoft Office Suite
Proficient in course development software tools such as Adobe Acrobat, Captivate, Snagit, etc
Knowledge of adult learning theory (ADDIE)
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines
Responsible for setting work unit and/or project deadlines
Errors in judgment may cause short-term impact to department

158

Learning & Development Manager Resume Examples & Samples

Develop & deliver creative, blended learning solutions – this includes creating and curating digital content that stands on its own and/or supports live events in a variety of formats (key note presentations, lunch and learns, roundtable/group coaching, classroom style, interactive workshops)
L&D EXPERIENCE: Minimum of 4 - 6 years in learning & development roles in a dynamic environment– including true ownership and execution of design, development, execution and measurement
PROJECT MANAGEMENT: Planning and executing learning and development initiatives/events – managing multiple projects at once and thriving with both long term planning and immediate needs
PRODUCING RESULTS:Moving from ideas to action quickly and constantly moving things forward
USING TECHNOLOGY: Comfort with basic productivity software (MS Office), Learning Management Systems (Bridge is a plus!) and platforms (online, mobile, social, etc), webinar/video conferencing tools
DETAIL ORIENTATION:Relentless quality control (grammar, voice, accuracy) and design application (branding, style aesthetics) in content and experiences
COLLABORATIVE SELF MANAGEMENT: Driven and motivated self-starter who can work autonomously AND manage up and across – building and maintaining strong relationships will be crucial to success
PRESENCE: Confident presentation skills and ability to comfortably speak in front of a group – including senior level leaders; Ability to communicate effectively and flexibly with a variety of audiences
CURIOSITY: A habit of self-development through reading, networking and participating in local events with providers and peers; Interest in music and learning about our business and artists is a plus

159

Learning & Development Manager Resume Examples & Samples

3+ years of experience working within a Human Resources role directly tied to training, facilitation, and/or training development
Working knowledge of Human Resources/Learning and Development concepts and practices
Ability to assess training needs and develop strategic plan accordingly
Ability to thrive in a fast-paced, shipboard environment with limited contact with friends and family on shore
1+ year in a leadership or operations role preferred
Previous experience within the cruise industry and/or Disney experience a plus
Knowledge of Fidelio and/or SAP a plus
Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination

160

Learning & Development Manager Resume Examples & Samples

Design of curriculum and training assets (e.g., comprehensive on-boarding system to reduce time to productivity)
Promote a learning culture through the creation of employee development programs, conversations and tools
Partner with People & Culture and multiple brand leaders to understand future organizational needs and development gaps/strategies
Define and implement appropriate metrics that evaluate the success and impact of development. Using data measure impact and identify opportunities for continuous improvement
Collaborate with Global HR, business SMEs, third party suppliers, and other learning professionals to build organizational capabilities that support execution of our strategy
Develop and execute on a roadmap for curriculum maintenance and re-design
Collaborate with Marketing and Communications on the tools that help us attract, engage and retain top talent
Inspire and challenge team to constantly look at new ways to strengthen our employee brand loyalty

161

Learning & Development Manager Resume Examples & Samples

Minimum of 7 years experience in a corporate training environment
Direct people management experience
Ability to oversee the daily operation of corporate learning and development staff. Directs staff in the development and implementation of departmental policies, procedures and programs. Manages the activities of a section or department with responsibility for results including costs, methods and staffing. Adheres to both company policy and governmental regulations concerning department and direct employee activities. Manages departmental structure, workforce planning, career development, training, planning and budgeting. Responsible for department budget. Performs hiring, firing, objective setting, performance appraisals, coaching and pay reviews
Ability to track training effectiveness through the use of metrics
Working knowledge of instructional design protocol such as ADDIE, ISD, or SAM
Excellent leadership, instructional, organizational, project management, and written and verbal communication skills
Excellent knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, instruction methods and coordination of people and resources
Able to meet aggressive deadlines and handle multiple and complex projects
Able to participate in and facilitate group meetings
Experience collaborating with leaders across organizational boundaries
Demonstrated experience implementing new training programs and/or resources
Plans and manages company's internal programs for professional development, technical and non-technical job skills training
Manages the activities involved in the design, preparation, delivery and need assessment of training and development programs for company managers and employees
Determines company needs for first-line supervisory and management development training, as well as interpersonal skills and communication training
Performs training needs analysis, curriculum development, selection and/or development of classes, program delivery and evaluation, and administration
Develops and/or approves content, methods, and materials for training staff and may conduct courses. Develops methods for evaluation of program effectiveness
Develops and may deliver various programs, such as new employee orientation, performance management and/or organizational development training
May also assist in the development of the company's career planning and skills inventory programs

162

Learning & Development Manager Resume Examples & Samples

Engaging with stakeholders across the Group in supporting the effective delivery of clinical and non-clinical training and development
Identifying an appropriate LMS to work in partnership with our core HR system
Managing the training planning and reporting process, evaluating training provision and working with training providers
Designing and facilitating (where appropriate) training provision including e-learning and other workplace learning
Developing a leadership development framework to support talent management and succession planning
Supporting the Group in achieving our development and apprentice programme growth aspirations and maximising the apprenticeship levy

163

Learning & Development Manager Resume Examples & Samples

Collaborate with Career Development Committee to understand both individual and overall cohort training/development needs
Track individuals’ training attendance vs recommendations
Member of Nordic HR team with close cooperation with local operations managers and other HR platform, managers/teams eg CD, recruiting etc involving in strategic/holistic discussions (related to the Nordic people agenda) and related actions
Work with key internal stakeholders to maximize support for training engagement and attendance

164

Greenlight Learning & Development Manager Brazil Resume Examples & Samples

Proficiency with online and elearning software such as Articulate, Captivate, or Camtasia
Experience leading a team of trainers. Remote management experience a plus
Familiarity with adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
Willingness for occasional domestic or international travel (LatAm)

165

Learning & Development Manager Resume Examples & Samples

The purpose of the job is to be the learning excellence centre for the business, regarding internal talents. This means providing and continually developing top of the class end to end processes on organisational and individual development in order to ensure growth and development for all managers/employees in the context of business needs. This includes at strategic level developing L&D strategy for the centre, implementing L&D Strategy and at operational level training needs analysis, identification of training/development solutions and delivery of training programmes, in order to grow the capabilities of all managers/employees in the context of business needs
Generalist HR experience of 5-8 years, or development specialist experience of 5-8 years
At least 3-5 years leadership experience
Verbal, numerical and conceptual reasoning ability
Proven track record of operating effectively within a team-based environment, including group problem-solving techniques and facilitation skills
Experience in negotiating with members of leadership team
Experience in coaching line managers on human-resources-related topics, delivering training
Excellent communication, negotiation and influencing skills
Strong client focus
Ability to work in an ambiguous and fast paced environment
Performance orientation
A self starter who can work autonomously
Ability to handle multiple tasks and initiatives and solve complex problem
Excellent planning, organizational and follow up skills

166

Learning & Development Manager Resume Examples & Samples

Develop new training programs, modify and improve existing programs
Prepare annual hotel training plans and budget
Plan and deliver training and development programs to all employees: Orientation, Train the Trainer, Development program, Supervisory skills and all soft skills training
Prepare monthly, quarterly and yearly reports
Interact with other outside training companies to organize training courses for Hotel associates
Perform any other duties which assigned by the management from time to time

167

Learning & Development Manager Tax-uki Resume Examples & Samples

Deliver world class learning through the facilitation of learning, both classroom and virtual. This role can be based in either London or Birmingham, with periodic travel required
Lead on the strategic evaluation of return on investment of learning delivered by the team and implement appropriate changes in order to maximise the performance development culture within the practice. Assume key leadership role in continual process improvement projects that positively impacts the team and our service delivery
Build and maintain strong stakeholder relationships with the business in order to offer an agile and fit for purpose curriculum
Provide leadership and build motivation within the team, acting as a role model, particularly during periods of change
Line manage, coach and counsel the Talent Development Learning Consultants and Learning Coordinators to increase performance standards and to enhance knowledge, skills and competence within their roles
Support the UK&I Talent Development function by undertaking operational activities, broader Finance activities and budgetary responsibilities, and management of external suppliers, etc
Clear functional expertise and experience across the L&D spectrum, including design and facilitation
Experience in learning deployment, coordination, coaching, counselling and managing the day to day activities of direct reports
A background and experience in complex project management, ideally within a Professional Services firm
Strong IT skills – Word, Excel, Outlook, Sharepoint
Extensive experience of working in Learning and development
Track record of maintaining strong business relationships
A desire to embrace and drive change whilst identifying and implementing process improvements and demonstrating best practice
Excellent people management, coaching and interpersonal skills with an ability to manage difficult conversations
Highly organised with an attention to detail, an ability to deliver to deadlines and to prioritise effectively
Ability to juggle conflicting demands on time and prioritise effectively

168

Learning & Development Manager Resume Examples & Samples

Evaluate the effectiveness of the training for ROI and ROE
Seek feedback from participants and their managers for effectiveness of learning and development programs
Create a learning environment where each person has a personal development plan

169

Learning & Development Manager Resume Examples & Samples

Define the most effective learning mix (i.e. instructor led, e-Learning, blended learning, social learning) for the agreed target audience, applying the 70/20/10 principles and good instructional design within each learning project
Broker resources and/or capabilities across the GL&D function and business to develop agreed solutions i.e. Centre of Excellence support, partnering with business subject matter experts, technical workplace trainers. This includes interfacing with the external supply base where appropriate
May lead or manage a small number of learning advisers and learning coordinators

170

Senior Learning & Development Manager Resume Examples & Samples

7+ years of relevant experience; 5+ years of Training and Development experience
Detailed knowledge of Sales training tools and potential vendor partnerships
Previous Management / Supervisory experience
Experience in executing employee engagement initiatives

171

Learning & Development Manager Resume Examples & Samples

University Degree preferably in Business Administration or Industrial Engineering
Minimum 8 years experiences in HR preferably within learning function
Knowledge of different learning tools
Previous people management experience is a plus
Proficient in both written and spoken English
Possess and demonstrate excellent skills in presentation, facilitation, and communication in a group environment
Creative thinking balanced with strong analysis that can provide insight into the business case, solution or project direction
Have strong interpersonal, written and verbal communication skills with the ability to speak interpersonally with diverse individuals, report to management and meet with vendors
Strong planning and organization skills

172

Learning & Development Manager Resume Examples & Samples

Proven track record in training, consulting, facilitating, managing and collaborating up, down, and across organization levels, preferably in a matrix organization
Pragmatic, practical business leader in developing workforce capabilities
Develop talent pool of internal candidates who are ready for key positions/assignments to address current and future needs
Participates in the development of HR strategies to drive business results
Supports HR Executives/Managers with practical tools to increase their workforce capability, develop and retain talent, and drive associate engagement
Experience with High Performance Manufacturing/Distribution plants is a strongly preferred
B.S. Organizational Development or equivalent work experience is required; Master's in Industrial Psychology or Organizational Design is a strong plus
6 years working experience leading enterprise-wide HR training, development and/or learning processes or consulting experience
Background in instructional design and curriculum development is required
Excellent communication, presentation, and group facilitation skills are a must
Computer skills and proficiency with MS Word, Excel, and Power Point
25% travel; may include global travel

173

Learning & Development Manager Amsterdam Resume Examples & Samples

Facilitating training sessions, development days and opening courses
General support for HR managers and management team in stores
Implementation of all the training projects from the headquarters in Spain
Identify and assess future and current training
Draw an overall or individualized training and development plan that addresses needs and expectations
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Responsible for maintaining accurate and up-to-date training records and personnel files
Manage training budget
Responsible for the organisation of all logistics needed to run training events (bookings, confirmations, venues, materials)
Responsible for new starter surveys and key L&D reports
Liaising with queries and requests from all internal customers
Collaborating in creating and publishing content on iNET
Strong organizational, planning and time management skills
Strong accuracy and attention to detail
Excellent communication (both verbal and written) and interpersonal skills in Dutch and English
Able to multitask, flexible and adaptable to changing demands
Proactive and problem solving attitude
Able to work independently and as part of a team
Empathetic, keen and able to build professional relationships
Able to make decisions and achieve goals
Consistent, reliable and accountable
Creative and innovative approach
Self-motivated and able to motivate others
Interest in the development of individuals, retail challenges and technology applied to learning
Computer literate with experience in the use of Microsoft Office (specifically Excel, Power Point and Outlook)
Proven work experience as a training manager

174

Assistant Learning & Development Manager Resume Examples & Samples

Assist the Learning & Development Manager to conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel
Assist the Manager to design, implement and evaluate training and development programs as identified by Training Needs Analysis
Proper administration of the Training Department
Prepare materials prior start of any Training
Compile all monthly reports and submit to Learning & Development Manager
Set up the training room well in advance before the training starts
To coordinate and monitor the following training programs as per the instruction of the Learning & Development Manager
Ensure facilities, equipment and materials are well maintained and the training room is always well maintained
Follow-up of passport stamp for all ambassadors
Follow-up with departmental trainer to collect their monthly departmental training programs and attendance
Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance
Update Training Record system for each Ambassador
Ensure the Training Library is kept clean and well arranged
Compile and monitor the Trainee Programs
Maintain close contacts with local colleges, hotel schools and universities
To participate actively in Career Fairs
To carry out any other reasonable duties as assigned by the Learning & Development Manager

175

Learning & Development Manager Resume Examples & Samples

To conduct training needs analysis per year identifying all the training required for the Hotel
To develop a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary
To liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate program
To assist all departments in preparing for Human Resources Management Operations Review including conducting a self-audit for the Training Department
To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled
To plan the Hotel’s Training Budget
To assist the Director of Talent & Culture in the smooth and efficient running of the Human Resources Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered
To manage and development the ambassadors, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to Stay current with Training Philosophies and Methodologies
To manage an up-to-date Training Resources Centre fully-equipped with training facilities
To ensure the security of training facilities, equipment and materials
To assist the Executive Committee in identifying the training needs within each department
To advise the Director of Talent & Culture of any new support materials that would be beneficial to the Hotel
To respond to changes on the Human Resources Functions as dictated by the hotel
To ensure that the recommended quota of Departmental Trainers are trained and maintained for each department
To ensure the maximum utilization of Departmental Trainers are trained and maintained for each department
To regularly audit, evaluate and provide constructive feedback to Departmental Trainers on their performance

176

Learning & Development Manager Resume Examples & Samples

Direct supervisor of small team consisting of approximately 4-8 people
Create and maintain all new hire and continuing educational curriculum, including training guides, eLearning’s, workbooks, handouts, tools, charts job aids, and PowerPoint presentations
Delivering daily, weekly, monthly agent level communications
Establish effective and consistent flow of information between curriculum, ad hoc communications and knowledge base
Act as the ambassador for the tool, communicating with learners, admins and content creators on an ongoing basis
Manage and assign content to the appropriate groups
Identify effective resources and technologies that will benefit Young Living’s learning and development, including curriculum development software, Learning Management Systems and Knowledge Base platforms
Conduct regular assessments on team usage and pull weekly reports
Review, edit and format training materials to ensure content and formatting consistency across all learning platforms
Collaborate with subject matter experts to develop training materials
Regularly maintains and updates course content based on quality reviews and feedback from field trainers, learners, Operations team, and other functional areas
Design and conduct learning evaluation surveys and monitor / report on feedback
2-4 years’ work experience as a content developer, with a background in learning and development, training, project management
Experience managing multiple projects concurrently
Experience implementing and maintaining an LMS platform strongly preferred
Proficient in establishing priorities and meeting swift deadlines in a fast pace, rapidly changing environment
Able to communicate effectively with business leaders at all levels
Experience with curriculum development software
Highly organized, detailed-oriented, and self-directed
Experience with MS Office applications - primarily Word, PowerPoint, Excel
Experience leveraging standard eLearning tools and web-based meeting tools (WebEx, LiveMeeting, Go-to-Meeting, etc.)
Strong presentation skills with ability to facilitate and command a room
Aligns with our company culture and has an authentic approach to connecting with people
2 year management experience strongly preferred
4 year Degree Preferred

177

Learning & Development Manager Resume Examples & Samples

To assist all departments in preparing for Talent & Culture Management Operations Review including conducting a self-audit for the Training Department
To assist the Talent &Culture manager in the smooth and efficient running of the Talent & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered
To advise the Talent & Culture of any new support materials that would be beneficial to the Hotel
To respond to changes on the Talent & Culture Functions as dictated by the hotel

178

Learning & Development Manager Resume Examples & Samples

Be the primary point of contact for Client Services training needs
Identify new and changing requirements to employee and customer training through interviewing, job & skills analysis, training needs analysis
Initiate, plan and implement new training programs based on new product launches, acquisitions, changes in processes
Design and govern a centralized employee & public training, mentoring and continuous education framework for Client Services across multiple channels (classroom, webinar, self-service)
Manage the creation, maintenance and development of internal training curricula for 5 product lines
Be accountable for scheduling and assigning training resources
Manage a global virtual team of training specialists based out of India and US offices
Measure quality of employee and public training, carry out quality improvement initiatives
Manage regular skills verification for Client Services
Manage and improve Cvent client certification program
Identify cost saving opportunities in training and initiate cost improvement projects
Drive innovation and integration of state-of-the-art adult learning techniques in Client Services training program
Provide business requirements to training processes automation, contribute to selection and implementation of a learning management system (LMS)
B.Sc./M.Sc. degree in adult learning & continuing education or relevant experience
7+ years of training experience, 5+ years of employee and customer training management experience in professional services or customer service environment, in a technology company
Experience managing global multi-cultural teams (US, India)
Hands-on experience creating interactive engaging online training classes
Knowledge of Adobe Captivate preferred
ASTD training and certification is preferred, knowledge of COPC framework is preferred
Excellent presentation and writing skills
Dedicated mentor, willing to share best practices and ensuring continuous education for Learning & Development
Experience in M&A projects preferred

179

Learning & Development Manager Resume Examples & Samples

Works in conjunction with the Head of HR, Asia Pacific to create a professional Learning and Development strategy which is aligned with the performance management and competency framework and business strategy
Partners with the Regional Leadership team to identify training and development needs by analysing workforce skill capabilities, organisational results, job requirements, operational issues, plans and forecasts
Conducts in-depth job-task analysis and/or needs assessment to identify learning objectives, and to determine training solutions and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.)
Consults with managers and various team members to develop individual training program goals, overall program objectives, and module objectives
Works closely with the global Learning and Development team to leverage ideas and create efficiency whilst ensuring consistency where relevant
Applies knowledge of instructional design theory to design course content, working with subject matter experts, management and facilitators etc
Works with U.S team to oversee Learning Management System and learning technology infrastructure that delivers eLearning to employees
Applies knowledge of adult learning theory to identify appropriate training and methodologies based on audience learning styles, course content, and audience location. Solutions include instructor-led, online, self-paced e-Learning modules or a blend of approaches
Works with e-Learning specialists to develop more sophisticated e-Learning programs and applications
Researches, selects, and modifies existing training curriculum, content, materials, job aids, etc. to meet learning needs
Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement
Designs and deploys methodologies to evaluate training effectiveness; analyse and report on results

180

Learning & Development Manager Resume Examples & Samples

Academic qualification in Human Resources or Hotel Management preferred
Experience in training is required, including training needs analyses, training implementation and training efficiency audits
Must be highly motivated individual； able to lead and motivate team members
Strong language abilities - English and Chinese
Good communication and facilitation skills

181

Learning & Development Manager Resume Examples & Samples

Constantly diagnose individuals, teams and organizations short and medium-term needs , build up clear learning strategy and provide the effective learning and development solution
Create, roll-out and evaluate high quality learning solutions that combine a variety of media/methodologies and foster L’Oréal culture - Facilitate learning events & workshop by respecting the unique learning experience
Measure the learning impact for continuous improvement and communicate to the business, use of data and metrics to drive learning activity as a business
Provide a systematic learning solution/approach to the R&I employee and constantly promote & communicate to all , define the budget allocated and optimize learning investments efficiency
Promote learning activity and contribution to business, internally and external
This role link between business needs and people solutions by establishing the training solution for different level
Clear identify , develop and closely follow up the development plan of key talents in the organization in different layer and take the lead of management trainee program management in R&I
Take leadership on assigned people engagement projects including R&I sharing day & family day event organizing , and specific pulse improvement project
Support the HRD on the talent review material preparation, implementation as well as the individual talent development follow up & tracking
Bachelor Degree, major in chemistry/biology or other scientist related is a plus
Around 8-10 years of work experience in international company on training and relevant people development or organization development, working experience in R&D environment is a plus
Excellent oral and written communication in both Chinese and English, strong ability to facilitate and provide feedback
Excellent communication skills, interpersonal skills, presentation skills and training skills. Experienced trainer or meeting / workshop facilitator
Good project management skills, leadership skills and coaching skills
Creative , open and passionate

182

Learning & Development Manager Resume Examples & Samples

Functional and strategic project leadership and management responsibility
Cross functional /multi-channel development, implementation and management of global projects
Deliver needed training programs for functional and general skill development as well as certify trainers to deliver complex training programs
Partner with managers to assist internal clients to respond to employee development needs
Program and Project Management

183

Learning & Development Manager, Greater China Resume Examples & Samples

In partnership with business leaders and HRBP, identify, analyze and provide workable solutions for their development needs, with a focus on people leaders and professionals across client groups. (i.e in-tact team interventions, tailored workshops, Team building activities etc.)
Exhibit capability to identify innovative ways for L&OD to support the business strategy
Mature and possess a strong sense of responsibility
Proactive and collaborative team player
Ability to develop courses and systematic solutions
Strong facilitation and training delivery capability (in bilingual)
Good planner
Multi-task management skill
Strong English speaking, reading and writing skills

184

Learning & Development Manager Resume Examples & Samples

Partner with HR and the business to design and implement core learning interventions to drive high-performance throughout the organisation
Measure the effectiveness of existing core development programmes (Leading to Win), evaluating the impact on stated performance indicators and business performance, recommending changes to enhance provision in this area
Lead an effective and robust annual performance management process to include the design and delivery of learning interventions, communication and employee engagement activities
Lead and/or support in the development of end-to-end talent/succession mapping framework to drive key processes which deliver strong talent pipelines across the organisation
Build and implement a change management learning programme in support of global business transformation
Lead and/or support on People projects for Travelport e.g. employee engagement survey, EVP
Liaise with third party providers to support the onsite delivery of instructor led learning
Provide group facilitation and individual coaching support for the business, where relevant and required
Previous experience of creating and implementing learning and development programmes across a global customer orientated business, ideally from a sector where product or technology is the focus
Ability to translate business requirements into innovative and effective learning solutions that demonstrate an effective ROI
Proven track record in the design of effective talent initiatives and learning and development solutions for all organisational levels, at varying scale and across global cultures
Expert knowledge across all areas of talent management, with specific focus on L&D, performance management and talent management
Demonstrated working knowledge of relevant tools and systems, specifically LMS and performance management (including 360 feedback)
Commercial and business oriented with a performance mindset
Proven ability to gather and analyse data and draw meaningful conclusions, insights and recommendations
Experience of implementing and managing an employee survey is preferred
Proven experience in leading virtual Teams in a matrix environment
Strong project lead experience
Ability to influence and communicate with a broad range of stakeholders, across all levels of the organisation
Self-motivated and ability to excel under pressure
Discretion and awareness of confidentiality
Annual Revenue Budget: n/a
Number of Countries: Global
Direct reports: n/a

185

Learning & Development Manager Resume Examples & Samples

Take full responsibility for the delivery of the Learning and Development strategy and prepare assessments and gap analyses in collaboration with Human Resources Business Partners
Take full responsibility for compliance with statutory requirements with regards to learning and development of the organisation
Effective workplace skills planning and implementation
Management of learnership programme
Management of bursary programme
Management of Learning and Development administration
Provide legislative advice and information in collaboration with legal compliance
Gather and analyse development needs (including qualification levels) for employees and organisation in consultation with stakeholders
Research, propose and deliver suitable development solutions
Accreditation of learning programmes
Establish and maintain appropriate systems for measuring necessary aspects of employee development
Monitor, measure and report on staff development plans and achievements within agreed formats and timeframes
Champion the learning environment
Maintain awareness and knowledge of contemporary development theory and methods, and provide guidance to executive and management
Design and develop assessment tools, training materials and training programs (company specific and unit standards)
Develop and coach skills transfer capability within the leadership group
Manage delivery of development interventions through
Subject matter experts
External service providers
Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
Manage resources and budget
Fulfil line management responsibilities for a small team
Change agent
Drive learning and development in line with the employment equity plan
Monthly training reports for all initiatives
INSETA annual work place skills plan and training report
Bachelors degree or studying towards
Facilitator and Assessor INSETA qualification preferred
Certified Skills Development Facilitator
Experienced facilitator
Minimum of 5 years experience in a learning and development role
Minimum of 2 years experience at a management level
Minimum 3 years experience in the design and development of assessment tools

186

Learning & Development Manager Resume Examples & Samples

Strong compliance background including experience of ensuring training meets regulatory needs
Experience of working in a highly regulated environment e.g. Pharmaceuticals, Medical Devises, Aerospace, Food Manufacture
Coach and advise line managers and employees on the GL&D service offerings, capability standards & their effective application

187

Learning & Development Manager Resume Examples & Samples

Bachelor's Degree preferred with 3-5 years of experience in learning & development or field sales training
3-5 years of progression in learning & development OR training environment
Evidence of strong organizational and planning skills
Critical and strategic thinking
Cross-functional knowledge of sales, customer service and operations

188

Learning & Development Manager Resume Examples & Samples

15+ years of experience in a services or high tech industry
12+ years of experience in managing large-scale programs focused on learning and development, human capital, or people programs, including presenting to and interacting with senior leaders in a consultative manner
5+ years of experience with leading teams in a collaborative, matrixed environment
Experience with the design, development, and implementation of a corporate learning strategy, performance support, and service offerings and curricula
Experience with Microsoft Office, including Word, Excel, and PowerPoint
Experience with developing and mentoring staff at all levels and building internal capacity to deliver quality and highly innovative learning and development services
Knowledge of HR disciplines, including competency modeling, performance management, recruiting, and onboarding
Experience with designing and implementing learning programs using social, mobile, gamification, and micro-learning
Ability to deliver exceptional results in a matrixed organization
Possession of excellent organizational and project management skills
Possession of excellent analytical, client relationship management, and problem–solving skills
MA or MS degree in Instructional Design or related field

189

Learning & Development Manager Resume Examples & Samples

To source, direct and support all Personal development learning and development initiatives in Taylor Wimpey
To align all development with the Company’s Talent, Recruitment, Reward and Retention objectives
To identify and suggest new and refreshed learning and development requirements in line with business requirements
To continually measure effectiveness of learnings through key identified metrics
To provide a focal point of advice and support for learning and development requirements in the business with HR Business Partners and their stakeholders
To facilitate at key learning, assessment and development centres
To create and align the frameworks and subsequently measure return on investment for development within Taylor Wimpey
To manage the process for the Taylor Wimpey Production Academy

190

Contact Center Learning & Development Manager Resume Examples & Samples

Manages Technical Writer, Curriculum Development resource, and SME’s
Interviews SME’s and Agents to gain insights to learning challenges
Conducts Train the Trainer sessions with remote Staff
Oversees design and/or sources and relevant learning solutions that support strategic goals/objectives and new hire onboarding
Liaises, collaborates and negotiates with internal and external training providers for the quality of learning solutions that align with strategic objectives
Evaluates and quantifiably assesses the overall effectiveness of learning solutions
Ensures delivery of high impact, interactive, and e-learning materials that include formal and informal training session and leader-led sessions
Collaborates with cross-functional partners and business leaders to facilitate development of learning roadmaps for the outsourced contact centers
Implements Knowledgebase solutions for contact center standard operating procedures
May Travel to Contact Center Sites to deliver training
Uses Adobe Captivate, Brainshark and Go to animate to build curriculum
Builds all elements of training plan including facilitation guides,participant guides, exercises, and certifications

191

Learning & Development Manager Resume Examples & Samples

Analyze training performance: Assess all aspects of the training function at JM Lexus including needs assessment, design, delivery and evaluation
Support strategic training and development initiatives: You will define training and development strategies for the dealership
Assess performance gaps both at the department and individual level and develop learning and performance support solutions
Deliver instructor led training courses or be able to identify and utilize other resources as trainers when necessary (train the trainer). Training is required for Sales and Service areas
Facilitate group and individual training sessions
Ability to develop training materials, curriculums, and programs with instruction design
Capable of turning education and training strategy into reality
Flexibility to adapt training needs around changing organizational needs
Understanding of adult learning styles
A passion for continuous learning
Understanding of learning outcomes
Planning and project management skills
Ability to work with ambiguity then provide clarity and structure
Excellent communication, presentation, and group facilitation skills
Ability to facilitate group and individual training sessions
A positive, energetic attitude with a passion for helping JM Lexus associates
Ability to work directly with all levels of the organization and be able to establish credibility as a trusted resource
Ability to influence and partner with different levels within the organization including senior leaders and corporate resources to achieve desired results
Strong computer skills and proficiency with MS Word, Excel, and Power Point
Initiative to seek continued development in all relevant skills required for Lexus programs, i.e. technology, product knowledge, etc
Ability to manage multiple projects with minimal oversight in a fast-paced environment with multiple priorities

192

Learning & Development Manager Resume Examples & Samples

Excellent planning
Good interpersonal values
Flexible
Perform learning needs analysis to identify capability gaps and develop plans to address them
Develop and manage the implementation of learning and development programmes and solutions in the Shared Service Centre
Prepare the learning and development budget in liaison with the HR Director and analyse and monitor its implementation
Identify and organise the delivery of functional process related learning and development including lean process management
Prepare training manuals and training catalogues for SSC employees
Administer learning and development tools
Coordinate with external vendors and partner institutions to deliver tailored workshops, digital learning, and other learning interventions
Work with Group HR to implement strategic learning initiatives
Maintain overall training database of company’s personnel, schedule learning programmes plans and monitor their implementation
Co-design and facilitate learning and development programmes including new hire orientation and the roll out of performance management processes
Provide advice and support to employees on career development and learning and development opportunities within the Shared Service Centre and in the GSS overall
Contribute to the development and updating of procedures and internal rules related to staff learning and development and other HR processes

193

Learning & Development Manager Topline Resume Examples & Samples

3+ years’ experience of trainings`/ educational programs` development OR having expertise in Topline function with high level of performance
Having strong project management skills, capability to build collaborative relationship and engage stakeholders on different levels
Learning management experience or business trainer certification (RABO or Training Institute), TTT expertize nice to have
Training methodology and training trends, best practices understanding will be a plus
English - upper intermediate as a minimum

194

Learning & Development Manager Resume Examples & Samples

Participation in the development strategy of company’s personnel and programs for individual development of employees
The organization, implementation and support of continuous training of employees
Assessment of personnel needs in trainings
Planning and organization of external suppliers’ trainings
Assessment of personnel
Planning of employees’ training& development
Knowledge in progressive forms, methods and learning tools
Surveys skills and skills to manage the discussion
Skills of educational programs development
English - upper-intermediate level or higher, Ukrainian and Russian - fluent
Creativity
Client orientation
Negotiating skills
Ability to work with large amounts of information,
Ability to influence,
Planning and organization
LI-NK1-NEM

195

Learning & Development Manager Resume Examples & Samples

Direct, implement and/or facilitate sub-region learning and development strategies and programs in order to meet organizational objectives
Work with the Corporate L&D Center of Excellence and Regional L&D Director to establish best practices for the local delivery of learning programs
Collaborate with Talent Management, and other business training functions on local program needs and impact
Direct the analysis and implementation of learning plans and strategies for the sub-region in order to maintain and improve effectiveness
Research, identify, implement and maintain new opportunities for supporting training needs and goals. Identify on-going business needs to be addressed and satisfied by meaningful, action-oriented training. Collaborate with the Corporate CoE and Regional L&D Director on the identification and development of new learning initiatives identified within the sub-region
Excellent management skills with a strong ability to influence outcomes in a multi-level operation
Exceptional written and verbal communications skills with ability to present to all levels and audiences. Demonstrated effective presentation and facilitation skills
Business acumen skills to understand key business drivers and products in order to work with business leaders to identify training needs
Strong organizational, time management, planning, prioritization and follow up skills to manage multiple assigned projects simultaneously
Develop and deploy new and innovative development processes, tools and/or training
Work effectively in a team environment and to collaborate across lines of business and functions
Develop strong credibility and internal relationships at all levels and influence key decision makers
Maintain a high level of personal confidentiality, integrity, and strategic orientation
Deliver and execute training and development programs across assigned region
Manage projects
Take a consultative approach to understand requirements and resolve issues
Prepare and manage relevant training and team budget(s)
Ability to tailor programs for the region
Travel domestically up to 50% of the time
3-5 years of industry experience preferred. Wine and spirit product knowledge a plus
2 years of experience applying adult education theories, methods and strategies in a sales organization

196

Learning & Development Manager Resume Examples & Samples

Cisco Learning Strategy
Next Generation Connected Learning Ecosystem
Corporate leader excellence activities such as Global Leader Day

197

Learning & Development Manager Resume Examples & Samples

Analyzes training needs in the hotel and prioritizes such needs for Executive Committee review
Review training policies, procedures and practices and recommends improvement to management
Assists department heads in the selection and training of department trainers
Develops annual hotel training plans and prepares quarterly reports to management
Develops and maintains hotel’s training library
Develops hotel training budget
Develops training manuals and courses
Maintains employee, supervisory and management record of training
Conducts an orientation to new employees
Conducts first-line supervisory training in basic management skills
Conducts guest courtesy training
Oversees on the job training of new employees
Oversees retraining of employees
Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto
Reports to the Human Resource Manager
Supervises the performance of secretary of Personnel and Training Department
Interacts with individuals outside the hotel including, but not limited to training association members, training, and personnel staff from competitor hotels and other members of the local community
Coordinates functions and activities with other department heads and department trainers
Counsels employees as needed in areas such as career planning, training and development, employee relations etc
Implements and monitors an effective employee relations and motivation programs in the hotel
Develops and implements programs to ensure employee security and safety
Disseminates information affecting employer-employee relation
Coordinates and executes employees’ social, athletic and recreational activities

198

Learning & Development Manager Resume Examples & Samples

Conduct surveys to identify training needs based on projected production processes, changes, and other factors and then Training Programme for the Hotel
Work closely with HODs to prepare Monthly Training Plan for the Resort. Supports HODs in their training activities and maintains records for such training
Ensure that new or transferred employees have an effective induction programme which they are adhered to
Conduct generic training for staff
Work with external Training providers to arrange necessary training required by Law of Vietnam
Prepare Monthly and Annual Training Reports

199

Learning & Development Manager Resume Examples & Samples

Design, develop, schedule, market, facilitate, evaluate and modify instructor-led and virtual training (e.g., Presentation Skills, Performance Management, Manager Essentials and Great Leaders, Great Teams) using new or existing content, materials, and technology
Participate in designing, facilitating and evaluating existing or custom team workshops (e.g., New Leader/Team Assimilation, Associate Engagement Survey workshops, etc.)
Coach Corporate Services associates, and other Wyndham business units as needed, on professional and personal development, in settings ranging from 1:1 to serving as a coach for Intra-Business Unit or Cross-Business Unit Mentor Circles
Manage/assist in managing mentorship and other coaching programs
Participate in various L&D/HR projects, serving either as a project leader, project team member or Subject Matter Expert
Build and maintain the relationships necessary to market our programs and services
Act as the key point-of-contact to selected vendors and the services they provide
Oversee L&D Coordinator in delivering programs, including scheduling, marketing, coordinating participants, managing evaluations, etc
Provide assessment input and assist in coaching L&D Coordinator
Bachelor’s Degree; Master’s Degree in Organizational Psychology, etc., preferred
Certifications in, e.g., Franklin Covey, 360 feedback coaching, etc., preferred
Strong skills/experience in workshop facilitation, instructional design, and 1-on-1 coaching
Solid knowledge of topics such as performance management, management, leadership and organization development, and development planning
Ability to navigate complex organizational structure, including influencing various levels of management
Strong organizational skills, written and verbal communication, customer service orientation, and attention to detail
Experience with LMS’ (such as, e.g., Success Factors, etc.), arranging WebEx’s, and MS Office Suite
6-8 years’ experience in Learning and Development or Human Resources

200

Mortgage CMO Learning & Development Manager Resume Examples & Samples

Master's degree, or equivalent work experience
Eight or more years of training experience
Two to four years of experience managing a group of trainers and/or instructional designers
Advanced knowledge of the design, delivery, administration and evaluation of training and development programs
Excellent consultative, project management, analytical, planning and organizational skills
Ability to interact effectively with all levels of management
Strong managerial skills
Five or more years mortgage industry experience preferred

201

Learning & Development Manager Resume Examples & Samples

Bachelor Degree in Business, Marketing, Advertising, Communications, Education, Instructional Design, or related field or equivalent experience required. Master's preferred
Minimum 5 years with direct leadership experience
5+ years relevant experience with instructional design
Minimum 2 years professional facilitation experience
Prior experience delivering medium to large scale projects
In-depth analytical and problem solving skills
Prior experience with classroom and meeting facilitation
Proven experience with communication to various levels of stakeholders to identify impacts and gain buy-in
Ability to demonstrate the understanding of basic project management concepts and techniques
Proven ability to work successfully with change
Must be self-motivated and able to manage multiple projects simultaneously
Experience with the MS Office Suite, specifically Word, Excel, and PowerPoint

202

Learning & Development Manager Resume Examples & Samples

Design and deliver training for the OCR process
Advanced knowledge and experience with learning and development programs
Experience with impact studies and ROI
Advanced knowledge of MS word, Excel, PowerPoint, Access and HRIS Systems (Workday preferred) and LMS system administration and management
Experience with articulate, captivate and flash
Advanced program and project management capabilities
Able to perform as a change agent within the company
Ability to work well in a team environment and demonstrate initiative
Ability to manage budgets; fiscally responsible
BA; MA
5+ years of recent learning and facilitation experience
3+ years of recent instructional design and adult learning and leadership development theory
3+ years of recent use of articulate, captivate and flash
3+ years of work experience in learning metrics, data analysis
5+ years with LMS management and learning asset management
3+ years of coaching within an organization. (completed an ICF accredited training program)
ICF Coach Credential of minimum ACC
5+ years HR experience with 2-4 years in a management/supervisory role

203

Learning & Development Manager Resume Examples & Samples

Attention to detail and quality
Excellent writing and speaking skills
Able to work in project mode
Teaching skills

204

Learning & Development Manager Resume Examples & Samples

Partner with business stakeholders to determine the capabilities required and the related development needs, then propose solutions to address those needs
Serve as a credible and trusted advisor on effective learning and development strategies, taking a holistic 70/20/10 approach
Own the annual L&D plan and end-to-end design, development and delivery of learning initiatives for the assigned business groups, including in-person events, online learning paths and on-the-job experiences
Work independently, with internal subject matter experts (SMEs), L&D colleagues and external vendors to design, develop and deliver solutions that help professionals build the needed capabilities
Leverage best practices and innovations; use a variety of different media to engage the modern learner
Manage SME and program facilitator relationships, including coaching on design and delivery standards
Manage end-to-end program operations including budget, communications, program delivery, and evaluation
Use evaluation data to measure impact and improve learning initiatives; continuously assess delivery process improvement opportunities
Actively partner with L&D and People Team colleagues to ensure a common approach and consistency across the L&D and People initiatives at the Firm
Bachelor’s degree or equivalent experience required, CPA preferred
Minimum of 5 years of comprehensive learning and development experience (or equivalent) in a complex organization
Experience in a public accounting or professional services firm preferred
Proven results with strategic thinking, creativity, and deployment of learning initiatives linked to business outcomes
Knowledge of adult learning principles and practices in multiple learning modalities
Strong project management skills and ability to multi-task and prioritize in a fast-paced environment
Ability to communicate and consult with multiple levels of the organization
Strong written and verbal communication and interpersonal skills
Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel and Outlook, etc.)
Travel as needed, approximately 20%

205

Learning & Development Manager Resume Examples & Samples

3 – 5 years’ experience in the Hospitality Industry, with previous experience in a leadership role
University/College degree or diploma or a formal education in Human Resources Management or a teaching certificate an asset
Previous experience developing, organizing and delivering training programs an asset
Strong computer skills, proficient with MS Office (Word, Excel, Outlook), PowerPoint, minimum typing 50 wpm
Self-confident, creative and proactive, able to prioritize and make effective decisions and meet deadlines
Able to develop strong relationships with Colleagues and Leaders
Ability to identify individual talents and develop others
Highly passionate about the company Mission, Promise and Values
Possesses excellent interpersonal and communications skills, including public speaking
Strategically plans, implements and orchestrates to achieve goals
Fluent written & speaking in both of English and Mandarin

206

Learning & Development Manager Resume Examples & Samples

5+ years of Training and development experience
Proven ability as a strong business consultant
Ability to develop learning strategies that impact customers and the business
Strong and relevant job knowledge and operational management experience in a corporate educational setting
Proven ability to identify and solve problems
Excellent verbal communication and business writing skills
Ability to set priorities and work in a highly deadline-oriented environment
Staff management experience
BA/BS in Education, business or a related field

207

Learning & Development Manager Resume Examples & Samples

Coordinate with client and other third party providers to develop, implement and maintain learning programs and systems
Manage day-to-day technical and operational problems to resolution
Maintain and communicate standards, processes and templates for instructional design work and project plan tasks
Participate in technology development project conversations to understand the complexity of the technology being developed. Apply this information to identify the best means instructional design and training delivery model(s) (in person, online, etc.)
Analyze raw data and present information to be used to identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle
Work with the client, account team and other third party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business
Work with the Operations leadership and Finance team to coordinate portfolio wide training budget and reforecasting, developing variance explanations and accurate annual training forecasting by site
Provide support to the Performance Manager with monthly SLA/KPI scoring data
Consolidate, compile and post the JLL Monthly, Quarterly, and Annual Performance Reports
Manage Training Assignments in JLL and client Learning Management Systems and assign annual Safety Courses. Partner with Client to schedule Hot Work, SPCC, etc., new hire training, job responsibility changes, daily report, overdue & expired notices and reconciliation with contractor blended list
Coordinate safety, professional development and technical training programs, engaging with external service providers, tracking progress and reporting back to management all programmatic accomplishments
5 years of Training and Development, learning systems management, or technical instructional design experience
3 years of program management or leadership experience
Successful communication experience, including presentation and negotiation skills
Demonstrated ability to influence people around programs and business initiatives
Highly organized with strong analytical skills
Strong interpersonal skills with an ability to interact with executive level external and internal clients
Organizational skills with the ability to identify and manage priorities
Ability to multi-task and work both in a team and independently

208

Learning & Development Manager Resume Examples & Samples

10+ years of experience in a services or high tech industry
10+ years of experience in managing large-scale programs focused on learning and development, human capital, or people programs, including presenting to and interacting with senior leaders in a consultative manner
10+ years of experience with leading teams in a collaborative, matrixed environment
Experience developing education and training products for the healthcare industry or Military Health System

209

National Learning & Development Manager Resume Examples & Samples

Ensure that exco, business, and key stakeholders understand the BBBEE scorecard requirements, criteria and consequences if not compliant
Planning training programmes and training initiatives (WSP) that compliment and contribute to the BBBEE scorecard
Encouraging learnerships and accredited training projects
Maximising BBBEE points for skills by reporting all types of learning programmes (Workshops, seminars etc)
Consolidating, preparing and submission of BBBEE verification data
Knowledge of curriculum and learning programme design
Knowledge of the PSIRA training regulations and requirements
Knowledge of Skills Development, EE , LRA and SAQA legislation and SETA acts
Knowledge of training facilitation, evaluation and moderation
Ability to manage delivery of training through a regional footprint
Negotiation
Communication (written and verbal)
Working with complexity
Managing professionally
Delivering strategy
Leading people
MS Word (Intermediate Level)
MS Excel (Intermediate Level)
MS Power Point (Intermediate Level)
Google products – Gmail, Google Drive, Google Forms, Google Sheets, Google Hangouts
Skype
GoToMeeting
Supporting and working with others on all levels
Relevant Human Resources/ Training degree or diploma or equivalent
OETDP Qualification
Relevant experience in a senior learning and development role as outlined on the profile (5 to 8 years' experience)

210

Learning & Development Manager Resume Examples & Samples

Line Management responsibility for successful applicants onto the bespoke Management Development Programme
To work in partnership with the HR Manager to recruit each annual intake of Management Development Program through assessment centres
To liaise with MD Associates and mentors to monitor progress
To have primary responsibility for the communication and implementation process between Derby University, external suppliers and Showsec with the development of training materials aimed at level 4
To work closely with the Head of HR on the design, management and delivery of budgets and business plans for MDP and Corporate Training and to take overall responsibility of these
To organise the training solutions as identified through the annual Appraisal Cycle
To work closely with departmental managers to identify and provide that department with an annual training and development plan
To administer all activities associated with the running of training and development solutions
To represent Showsec at appropriate operational and industry forums
Appropriate recognised University teaching qualification or a PTTLs qualification (Level 4 or CIPD L&D Qualification Level 3 minimum) is desirable
Proven experience with Training budgets
Ability to facilitate workshops towards agreed objectives
Experience in Interviewing and assessment skills with proven ability to facilitate assessment centres
Experience in Coaching, mentoring and providing feedback
Experience of Management & Leadership Training and Development
Experience in marking and assessing academic work
Experience in course design, development and delivery
Ability to use psychometric tests
Excellent knowledge of Word, Excel and PowerPoint
Excellent communication skills at all levels, including the ability to present complex matters both verbally and in report form
Ability to quickly build excellent working relationships with colleagues both internally and externally
Knowledge of apprenticeships is desirable

211

Senior Learning & Development Manager Latam Resume Examples & Samples

LEANING NEEDS ANALYSIS & CONSULTATION
5 – 10 years of experience in a corporate learning & talent development role, or related field
Certifications in learning design and delivery a plus
Ability to set strategic objectives and goals
Innovative – ability to propose effective, original solutions to address learner needs and user experience
Demonstrated strong analytic and collaboration skills
Skilled at planning, project management, time management, and decision-making
Excellent oral and written communication and interpersonal skills with a track record of successfully building long-term relationships with colleagues and business partners
Proven L&D experience within a global, complex, matrix environment with a focus on LatAm
Proven track record with developing a strategic approach to L&D, with strong stakeholder engagement and the ability to influence across the organization
Deep expertise, understanding and can demonstrate their approach and give examples in a range of their L&D design approaches that produces a variety of innovative L&D activities (e.g. online / blended / experiential learning, with examples of a range of different L&D activities)
Proven background in facilitation / presenting / training
Excellent project management skills and budget management capability
Excellent vendor management skills
Able to fully speak, read, write and effectively communicate in English, Spanish and Portuguese
Strong client mindset and commercial awareness
Excellent interpersonal, communication, public speaking, and presentation skills
Excellent relationship building and influencing skills across a business, HR, and with global teams (both face to face and virtually)
Ability to generate respect and trust from key stakeholders and across all levels of the organization
Pragmatic team player who pushes forward business
Able to shift between strategic thinking to design and delivery of L&D activities
Motivated individual who demonstrates accountability for driving an L&D agenda, who thrives on owning new initiatives and delivering outcomes that enhance the L&D proposition
Ability to make structure out of ambiguity, plan and prioritize in a busy workload environment while ensuring accuracy and maintaining focus
Results orientated and self directed toward accomplishment. Is action orientated. Likes challenge, Pursues opportunities. Consistently high achieving
Customer Focus: Builds effective relationships, identifies unique leaner expectations, sees opportunities from their point of view; offers practical recommendations / learning solutions
Dynamic, innovative, confident self starter, and self directed management style: ability to manage, coordinate, execute work load with own initiative, especially due to remote management and working teams

212

Learning & Development Manager Resume Examples & Samples

Adult learning styles and principles
Needs Assessment methodologies and learning needs identification
Learning technologies, such as e-learning options and distance learning
Experience in 5* hotel operations or other service environments or experience in adult education or a similar environment; experience managing in diverse cultures
Communication and influencing strategies
Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
Excellent proficiency of the English Language
Oral and written fluency in a second language as Mandarin will be considered
Current on industry trends affecting workplace learning
Key Actions
Implements Vision: Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy

213

Learning & Development Manager Resume Examples & Samples

Support line managers and employees to ensure compliance with training & leadership development practices, drive flawless strategy, plan & execution of all training interventions
Contribute to engage the line to develop people and to support the Line Managers in managing their team development by educating managers on supporting processes (on-the-job development opportunities, e-learning, coaching, mentoring)
Participate in building the company culture and support change management, and participate in the strategic leadership agenda execution in the Shared Services, especially during times of transformation transitioning towards Global Business Services
Contribute to managing all learning processes at both local & global level (especially individual development), to submit inputs to the Regional/ Global teams as requested & to execute outcomes
Apply regional/ global training frameworks and support line managers and employees on training related topics
Act as a reliable Business Partner with focus on Learning
Drive active engagement with key stakeholders: Engage and build effective working relationships and communication channels within the business and HR community
Participate in an ongoing process of innovation by identifying opportunities for the improvement of training& development processes

214

Learning & Development Manager Resume Examples & Samples

Researching, collaborating with other functional teams, and creating an annual Learning and Development Plan based on TMG’s strategic initiatives, the needs of teams, and the technical competencies required in each position, which meets the needs of adult learners
Draws on internal and external resources to ensure the design and delivery of customized, high quality programs, materials, and other learning and development resources and activities. This includes e-Learning, hybrid and facilitated learning activities, resource libraries, and TMG intranet sites, for the organization and/or for specific teams or positions, as requested
Develops and collects training assessment and evaluation data which measure individual success and program effectiveness to continuously improve training and resources
Oversees the development and maintenance of New Employee Orientation and onboarding, maintains and conducts the Supervisor Orientation program for all new TMG supervisors, and designs/develops/implements Supervisor and Leadership training as needed
Supervising and mentoring the Learning & Development team members and ensuring that the team goals align with the strategic objectives
Manages training operations including planning, budgeting, communications, and administration
Stays current with evolving self-directed services and long-term care trends that may impact TMG business needs and proactively uses technology, industry best practices, external networking, and alternative learning methods to continue to evolve learning and development activities
Participates in meetings and discussions and completes other duties as assigned

215

Learning & Development Manager, Delta Galil Resume Examples & Samples

Provides Talent Management expertise in partnership with the VP of HR to design, develop, and deploy Talent Management strategies and initiatives within and across corporate functions
Partners with Retail Operations to deliver training solutions and manage the performance management cycle
Designs, executes, and improves on activities related to learning and development programs, talent reviews, succession planning, and talent mobility
Provides subject matter expertise and consulting on existing and new Learning and Development concepts and programs
Serves as a thought leader/trusted advisor for the creation and long term success of an integrated talent mindset
Maintains knowledge of industry trends to ensure training content is current and relevant
Support Leadership Team on implementing company-wide engagement surveys and analyzing subsequent data to affect positive change in the organization
Implements and collaborates with HR Team on human resources initiatives
A bachelor’s degree in Human Resource Management or related field; and a minimum of three years in providing training solutions in a Corporate environment
Exceptional verbal and written communication skills; demonstrated ability to draft written messages for a wide range of audiences
Demonstrated creativity and innovation in implementing programs that fit business needs
Skilled in learning design, development, implementation, facilitation, presentation and measurement
Demonstrated leadership, interpersonal skills, communication, facilitation, and presentation skills
Strong project planning skills and project management skills
Highly proficient in all MS office products (Proficient Excel, PowerPoint, Word and Outlook)
Ability to manage ambiguity and move forward during change
Demonstrated track record as an outstanding problem-solver, including an ability to gather and analyze data and quickly identify key issues
Strong interpersonal skills, including the ability to regularly interface with senior management
Ability to work well as part of a diverse, cross-functional team
Ability to provide and receive feedback
Self-starter, highly resourceful and capable of operating at a high level with little supervision
Ability to connect and communicate effectively with virtual business partners (by phone, email, and/or other technology)
High professional standards regarding customer service and confidentiality

216

Learning & Development Manager Resume Examples & Samples

Leads talent review process within assigned organization in order to assess and properly calibrate the talent and create succession plans for the organization
Manages the development of high potential talent by creating development plans which include a focus on developing abilities focused on a target role
Creates competency models within assigned organization focusing on roles critical to the success of the business
Conducts a variety of learning interventions including executive coaching, delivering 360 degree feedback, and recommending impactful on the job learning strategies
Guides assigned organization through organization change and growth
Designs, administers and oversees development programs that result in organizational effectiveness and enhanced performance
Interface with and provide expert advice and coaching to senior management regarding training and development strategies
Analyzes talent development needs by partnering with senior leaders and develops and initiates training plans that tie to overall strategic plan
Plans and facilitates various talent development projects and drives strategic initiatives that are in line with to Akamai’s growth strategies
12 years of relevant experience and a Bachelor’s degree or its equivalent or
8 years of relevant experience and a Master’s degree or
5 years of relevant experience and a PhD
8+ years experience in talent development and organizational training
Lominger, International certification
Certification in personality assessment such as Hogan Assessment Systems
Experience developing and implementing a talent development strategy in a multinational organization
Strong ability to collaborate with senior leadership and managers to define business process issues, analyze operational efficiencies, implement creative solutions
Effective communication, listening, and interpersonal skills and ability to form relationships and work collaboratively with all levels
Excellent written and oral communication and presentation skills

217

Learning & Development Manager Resume Examples & Samples

Establishes L&D policies and processes to enable organizational learning
Prepares subject matter experts (SME) to deliver and track technical training
Develops and facilitates leadership and soft skills training programs
Proposes training and development programs and objectives
Analyzes learning delivery methods to recommend best approach(es) for each situation, including make/buy decisions
Develops and monitors spending against the departmental budget
Obtains and/or develops effective training materials working with production staff and managers
Deep collaboration and communication with all levels in the organization to enhance and build high performance teams
Trains and coaches managers, supervisors and others involved in employee development efforts
Develops, tracks and reports training metrics
Conducts follow-up studies of completed training to evaluate, measure effectiveness and modify for continuous improvement
Exemplifies the desired culture and philosophies of the organization
Works effectively as a team member with other members of management and the HR staff
Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources
Plans, organizes, facilitates and orders supplies for employee development and training events
Responsible for all training records and compliance with all internal and external regulations and laws
Organizational development, facilitation, assessments and other training delivery certifications
Experience leading learning and development programs in a production environment
Successful track record of developing and delivering training programs, creating materials and utilizing a variety of training methods and tools
Demonstrated process improvement in the L&D organization
Competency development, skill builder profiles and establishment of career paths
Knowledge of CMMI or other maturity models to establish targets and progression path for the L&D function
Certified Professional in Learning and Performance (CPLP) credential
Excellent training facilitation and presentation skills. Must be able to use presentation skills to effectively engage participants at all levels to promote professional development
Strong computer skills (MS Word, Excel, PowerPoint) required
Ability to adapt to fast paced environment and work well under pressure

218

Learning & Development Manager Resume Examples & Samples

Own and drive L&D strategy as well as the annual L&D strategic planning and curriculum design
Responsible for high-quality design and delivery of the cohort-specific training program, including a 2-week-induction program for new starters
Build a strong internal facilitator cadre; guide, coach and provide feedback to internal trainers and facilitators to ensure we maintain our excellent program quality
Evaluate effectiveness of L&D initiatives and programs with respect to changing client needs, and make recommendations for improvement or change
Monitor individual development and cohort development needs via regular discussions with the CD Manager and adapt the training program accordingly
Innovate through use of online learning tools to support face-to-face training initiatives, or offer as an alternative
Establish and negotiate engagement of external providers as required
Oversee and solve all training-related enquiries
Provide input into global training initiatives
Set, manage and monitor the local training budget
Knowledge catalyst for all questions around client training

219

Learning & Development Manager Resume Examples & Samples

Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
Project planning tools and processes
Basic budgeting, accounting and financial management

220

Learning Development Manager Resume Examples & Samples

Diploma in Financial Planning or equivalent
Managing, coaching and developing people in a regulated guidance or financial planning environment
An in depth knowledge of Protection, Pension and Investment Products
Experience of undertaking training needs analysis, developing training materials and delivering training events
Strong organisational and time management skills
Advanced Diploma in Financial Planning
Relevant training qualification (CIPD or similar)
Strong commercial awareness

221

Senior Learning & Development Manager Resume Examples & Samples

Collaborating with stakeholders to determine learning needs and the best delivery approach
Leading and coaching your team to create best-in-class learning solutions
Managing team workload, setting priorities, allocating resources, and overcoming challenges to ensure delivery on time and on budget
Evaluating program effectiveness and continuously improving our solutions
Providing regular updates to leadership on progress and results achieved
You will support the growth and development of our Technology organization. You’ll be uncovering learning needs by partnering with Technology Leaders and employees. You will be responsible for developing learning solutions with a team of course developers
Conducts scoping and analysis, prioritizes projects, and recommends deployable learning solutions
Works with stakeholders to assess, identify, and provide measurement solutions using business performance data and measurements to evaluate program performance
Building consensus, influence decision makers; utilize various perspectives to determine the best learning solutions that solve business needs
Identifies, sources, and manages vendor solutions when necessary
Monitors training deliverables to ensure quality and accuracy and are aligned with all learning and development processes and standards
Performs Learning Portal administration including course code requests, course activations, assignments, reporting and sharing across business units
Reviews performance data and measurements of current training resources and programs to evaluate learning effectiveness

222

Learning & Development Manager Resume Examples & Samples

Create, customize, and deliver training modules and sessions for the sales and marketing organization on best practices for utilizing CRM features, functionalities and implementing key processes—both on campus and remotely
Assist with planning and executing online and in-person training events for the sales force, marketing, and editorial teams
Oversee the creation and execution of a communication plan to provide transparency into training initiatives and their effectiveness
Conduct annual audit, data collection, and executive summary on the effectiveness of training programs from events, the field, and campus and recommend improvements
Develop and implement a formal CRM curriculum, certification, and evaluation program customized by user role and proficiency in CRM
Create, curate, and regularly update a Salesforce.com knowledge base – support articles, training FAQs, interactive guidance, known issues, onsite and webinar training--for sales, marketing, and editorial on how to leverage customer data, tools, business skills and strategies to market and manage our customer relationships more effectively
Conduct annual audit, data collection, and executive summary on the State of CRM compliance
Work with the customer engagement, sales, and marketing to identify and prioritize business requirements for development, integrations, and enhancements to Salesforce.com
Manage end-user documentation and communication for Salesforce releases
Strong curriculum development background, project leadership/management, communication and collaboration skills
Workplace learning and performance professional with advanced knowledge of adult learning theory and strategies, instructional design and training delivery via different media formats (CBT, ILT, Webinars, E-Learning)
Extraordinary verbal/written communication skills; excellent presentation and facilitation skills
Proficiency in WebEx, Microsoft Office, and survey engine
Creative and strategic thinker
5 or more years of training/educational experience
1 or more years experience with Salesforce.com

223

Learning & Development Manager Resume Examples & Samples

Partner with our recruiting leadership team, L&D colleagues and HR Business Partners to identify and drive a comprehensive learning strategy for the Global Recruiting Team
Manage all aspects of L&D global programs for Recruiting, including project management, event coordination and support, and vendor management
Work with our HR business partners to drive our recruiting manager effectiveness strategy
Deliver manager training programs
Partner with Recruiting Programs and Operations to ensure content regarding recruiting product training is following curriculum and delivery best practices depending on the product training, assist with training creation and/or delivery
Partner with Facebook’s Corporate L&D team to ensure program & content congruence
Partner with recruiting leadership and Corporate L&D to co-deliver leadership development programs
Support organizational development strategy in partnership with recruiting leadership and HR Lead
In partnership with HR, identify and implement development solutions for key people
Design & support team performance workshops & business offsite events
Address engagement & performance needs with creative L&D solution
Participate as an active thought partner and team member to the global recruiting team, the HR leadership team, and the training team, including attending regular team meetings and meeting strategic partners regularly to coordinate and agree on strategy and operational direction
Provide quarterly data reporting, sharing insights on the impact of these interventions to recruiting and HR Leadership team at Facebook
This role will require travel primarily to our key locations in EMEA, US and APAC
10+ years of Training Program Facilitation experience
4+ years of Organization Development experience
Organizational Design and Consulting experience
Possess 3+ years of 1-on-1 curriculum coaching and instruction experience
2+ years in either Human Resources Business Partnership or Business Consulting
Capability to travel internationally

224

Learning & Development Manager Resume Examples & Samples

Provides leadership and oversight of the design, development and delivery of a wide range of leadership and executive development programs and resources, working through a team of multiple direct reports, as well as a variety of cross-organizational project teams, senior leader faculty, external vendors and dotted line relationships among the HR/learning community
Works closely with the Director, Global Talent Development to set the department strategy, priorities and budget, and manages the associated projects throughout the year
Leads strategy and execution of leadership and team assessments and coaching, including vendor management, certifications, selection of instruments, process education, monitoring and quality
Oversees the global on-boarding program and champions process/resource enhancements through the global HR community
Oversees the design, development and delivery of general resources and programs for professional skills development across the organization, including career development frameworks and programs
Builds and implements leadership competency frameworks and models; leads the standards and practices for developing and implementing competency models for specific functions through coordination with the global HR and learning and development professionals network
Manages assigned portion of annual budget for Talent Development
Collaborates closely with other learning and development/training managers across the organization to establish consistent standards and practices for learning design, development and delivery of learning programs and resources, learning technology and infrastructure; serves on global learning and development council
Maintains current understanding of trends and best practices in global talent development; drives change and improvement projects as appropriate in this area
Strategic thinking and analytical/planning skills; ability to translate business needs into learning and development plans, programs and solutions; can conceptualize and build comprehensive, yet concise, frameworks for developing talent
Adept at state-of-the art learning program design, development and delivery for all organizational levels
Strong change leadership skills; versed and experienced in classic organizational change models and methods; high level of executive presence and influencing skills to work with officers and senior executives in a coaching capacity and to engage in development/delivery of learning programs
Proven project management and organizational skills; can drive completion of value-added projects with complex organizational relationships, varying degrees of resources and tight timeframes; experience project managing the training design and production (development) process
Excellent team leadership skills; manages both direct and indirect reporting relationships and builds individual and team capabilities through direction, collaboration, feedback and coaching
Global business and cultural program leadership capabilities; experience building and delivering resources and programs for developing talent across multiple countries and functions/businesses
Ability to use Microsoft Office applications
Knowledge of and proven ability to apply adult learning principles to program design and delivery
General knowledge of learning technologies, including use of an LMS, eLearning and mLearning, etc
Ability to deal effectively with obstacles to progress in order to maintain project momentum
Ability to manage multiple tasks in a dynamic, deadline-driven environment
Ability to ask appropriate questions and probe for understanding and work in collaboration with others to achieve desired results
Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization; strong platform presentation and group facilitation skills
Multi-tasking ability to manage several deliverables across more than one client group consecutively

225

Learning & Development Manager Resume Examples & Samples

The L&D Manager analyzes performance gaps and defines training needs. Works in concert with key stakeholders to conduct both formal and informal needs assessments, the goal of which is to close both skill and competency gaps (current versus required)
Independently designs, develops and delivers technical, customer service, professional and leadership development skills training to internal client population. When called upon, leads projects or project teams in the design, delivery and evaluation of programs. Coordinates with key stakeholders to ensure applicability of course content with target audience and quality of training materials
Offers a portfolio of learning/training solutions to include instructor led training programs, self-study materials, job aids, e-learning courses, training teleconferences, train-the-trainer programs, and other hands-on workshops
When required mobilizes, coaches and coordinates internal and external training resources to develop and deliver training in support of established career development initiatives
Continuously evaluates feedback and measures training effectiveness. Incorporates learner feedback and changing business requirements to continuously improve course content and training delivery
Serves as a co-administrator of the Janney Learning Management System (LMS). Identifies and assigns appropriate e-learning courses, tracks attendance and completion rates and develops/distributes reports for manager evaluation and follow-up
Serves as the Program Manager for Janney Tuition Reimbursement Plan as well as the Security Industry Institute (SII) Program held at the University of Pennsylvania’s Wharton School
Strong platform/facilitation skills
Strong knowledge of adult learning principles and practices
Strong business acumen and the ability to establish rapport at all levels of the firm
Exceptional organizational and interpersonal skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Knowledge of HRIS and/or related Learning Management Systems (LMS)
3-5 years of training and development experience within medium-sized organizations
3-5 years in the financial services industry; 3-5 years within the broker-dealer/investment banking industry highly preferred
Bachelor’s degree in Business, Human Resources, Training and Development or a related area
Master’s degree (Training and OD, Instructional Systems Design, HRM, Education, MBA a or related area) preferred
Professional certifications/designations (e.g., CPLP, SPHR, MBTI, Hogan Assessments, etc.) preferred

226

Learning & Development Manager Resume Examples & Samples

Leads, motivates and directs the activities of leads in order to achieve objectives, project schedules and team goals. Manages team to complete assignments within established time frames and specifications. Implements policies and procedures and ensures that standard processes within the workgroup provide an optimal delivery system to the business
Develops tasks and work assignments, clearly defines objectives, and provides functional direction. Uses knowledge and decision-making experience to guide team and provide alternatives
Develops processes and procedures to drive department efficiencies; ensures technical training budget is met
Assumes ownership of assigned departmental level metrics for monthly operating review reporting
Oversees technical training calendars. Works with business partners to understand training needs associated with job postings, newly created positions or promotions
Implements and supports the goals of the business, working closely with instructional design, communications, and other project teams to ensure consistent delivery of materials. Identifies business needs. Looks for opportunities to improve both business and individual performance
Collaborates with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs, coordinating with both instructors and instructional designers
Utilizes multiple evaluation techniques to provide ongoing feedback and development to Learning and Development leads and instructors. Establishes performance goals and regularly reviews performance
Analyzes current training practices and makes recommendations to improve the delivery of learning
Consistently exercises independent judgment and discretion in matters of significance
Monitors training program effectiveness, and communicates ROI and improvements
Manages and negotiates Learning and Development’s partnership with Power for America Training Trust
Manages new learning requests, communicates with the requestor, provides front-end analysis, and partners with instructional designers
Owns the client relationship for assigned business partners. Proactively initiates client interaction, leveraging a variety of media to educate the client group(s) on L&D offerings and seeks out opportunities to improve business performance
Educates client group(s) on L&D capabilities, services and best practices, including plans for the future
Understands corporate and client group(s) strategies and goals, and shares business insights with L&D management team
Innovation Management
Strategic Agility
Learning on the Fly
Directing Others
Managing and Measuring Work
Managing Through Systems
Conflict Management
Hiring and Staffing
Perseverance
Written Communications
Boss and Peer Relationships
Building Effective Teams
Understanding Others
Composure
Bachelor’s degree in business, education or related field; Master’s preferred
5+ years of related learning experience, preferably managing technical training programs or initiatives
5+ years of leadership experience with specific responsibility for leading and developing a team
Demonstrated understanding of technology-based learning and its application
Experience overseeing a budget and meeting assigned targets
Demonstrated ability to handle conflict situations and to collaborate and influence in cross-functional situations with internal stakeholders
Strong analytical skills with technical aptitude
Project management skills and ability to track and meet aggressive deadlines
Demonstrated ability to work interdependently and to manage multiple projects concurrently to meet aggressive deadlines
Demonstrated experience working effectively with individuals, groups and other organizational units to carry out the goals of a learning function
A strong team orientation and a dedication to the success of the team’s objectives

227

Learning & Development Manager Resume Examples & Samples

Deliver and evaluate internal programmes
Lead the team and providing constructive feedback and coaching
Hands on product and sales training
Building relationships with key stakeholder from Sales, Marketing and Medical Information
Educational background and/or workplace training experience
Ability to lead, manage and develop a successful team
Passionate about learning and utilising technology
Initiative and the ability to liaise across all departments
Strong influencing skills and a track record of driving and supporting change
At least 3 years Learning and Development or people management experience

228

Learning & Development Manager Resume Examples & Samples

Accountable for national compliance with all Allied Universal/Client contract and state-mandated training requirements
Function as the Quality Assurance Manager for items such as KPI’s, Security Programs, Policies/Procedures and other programs as required
Accountable for creation, implementation, and delivery of Client Systems specific OJT and refresher training for the entire portfolio
Accountable for the design, delivery, documentation, and measurement impact of national training programs
Responsible for coaching, development, and training required for Client Security Team
Responsible for serving as internal technology expert for all systems used by L&D and operations personnel
Oversee and assist with the annual personnel evaluations
Provide guidance and direction for L&D field teams
Manage, develop and create content for training programs in support of Client Systems initiatives
Provide security operations subject matter expertise to the Learning and Development team
Consult with senior leadership on the coaching and development of managers with identified performance gaps
Meet monthly, quarterly and/or yearly objectives as set by the VP, National Accounts
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
Maintain confidentiality of all information and data
Travel to client locations and field offices to provide sales and operations support, as needed
Ensure compliance with fair employment practices as defined by the organization and in conjunction with federal, state and local regulations
Proven experience developing others
Experience with any LMS, such as Saba, etc
Collaborative individual capable of relating to individuals at all levels and from all backgrounds
Ability to assist in operations, recruiting, or administration on an as needed basis
Ability to work in different geographic locations occasionally
Position requires reliable transportation and ability to work in different geographic locations as necessary
Ability to effectively collaborate in a team oriented environment
Ability to follow directions and work under pressure
Ability to establish and maintain effective working relationships with associates supervisors and the general public
Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform
Ability to perform multiple tasks simultaneously in a timely, courteous and professional manner
Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required
Ability to lift items of reasonable weight like those associated with packing and shipping
Familiarity with AlliedUniversal’s training programs, policies, procedures and processes
Advanced usage of Microsoft Office products
Advanced presentation skills (in-person and web-based)
Ability to work in a team-oriented environment and to help identify and solve problems
Ability to get along with other employees, follow directions, works under stress and continuously improves
Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous and professional manner
Ability to complete projects in a timely and error-free manner without supervision
Energetic and highly-motivated
Moderate-level financial aptitude
Strong client experience orientation
Capable problem solver

229

Learning & Development Manager Resume Examples & Samples

Bachelor’s degree required in Org Development, Org Behavior, IO Psychology, Human Resources or equivalent; Master’s degree preferred
Minimum 6-8 years of experience in organizational development, professional development or equivalent experience
Well-versed in adult learning theory and experience in its application in work setting
Comfort and ability to communicate with all levels of management and external partners
Project Management skills and the ability to manage multiple simultaneous tasks with minimal supervision
Experience working with outside vendors in crafting company-appropriate leadership development experiences
Strong interpersonal, negotiation skills and business acumen
Experience managing third parties, including consultants and vendors is required
Strong Microsoft Word, PowerPoint, Outlook, Excel, and Access skills

230

Finance Learning & Development Manager Resume Examples & Samples

Comprehensive knowledge and proven application of learner centric, performance based, instructional theories and adult learning principles in multi-modal instruction
Experience in delivering learning solutions for various types of audiences
Ability to communicate effectively and efficiently with stakeholders at various levels
Experience using a Learning Management System (LMS) for hosting, data collection and reporting purposes
Bachelors or Masters in any field. English Language diploma will be preferred
Experienced delivering communication and behavioral trainings. Hands on experience in driving process improvement through learning interventions
Proficiency in Training Need Analysis, Training Evaluation Mechanism and effectiveness improvement techniques
Strong knowledge of training styles and methodologies, training implementation and evaluation techniques
Has the ability to communicate, negotiate and convince with all levels
Excellent in listening skills and training consulting approach
Has demonstrated ability to quickly learn and work with people from different levels and of different working styles
Trilingual (fluent in portuguese, english and spanish)
Finance Background

231

Learning & Development Manager Resume Examples & Samples

Consult and engage with key stakeholders (internal and external) to identify learning needs and propose the right learning solution
Work closely with Campus Programme Managers on bringing key training programmes to Hong Kong and nomination of local employees for Campus programmes
Mapping of suitable programme(s) for each local employee
Develop, design and deliver high impact learning solutions for our key populations
Vendor management ‐ liaise and coordinate with external consultants
Programme management and execution
Advertise local and Campus programmes on various internal platforms
Facilitation of orientation sessions for new joiners
Regular monitoring and communication of training actions and statistics for key stakeholders
Key contact to the French Trade Commission and maintain oversight on the management of the VIE programme
Contribute to various regional and local L&D projects
Strong experience within L&D in designing and delivering high impact programmes
Strong verbal and written communication skills
Knowledge of learning trends, best practices, innovative learning programs/initiatives and market solutions
Analytical skills (basic statistical techniques)
Evaluation techniques (Kirkpatrick model)
Knowledge and usage of LMS or HRIS
Microsoft office – Excel & Powerpoint
Ability to collaborate and influence effectively with key stakeholders within HR and the Business
Strong team spirit and relationship skills
Able to work in a multicultural setting
Good drive for initiative with a proactive spirit
Hold 8 -15 years’ experience – of which, 5 years in a Learning & Development role
Experience within a Financial Services organization preferred
Chinese speaker (Cantonese or Mandarin) preferred

232

Learning & Development Manager Resume Examples & Samples

Develop, implement and maintain a comprehensive training plan, including curriculum for staff, to increase their knowledge and ability to provide service
Collaborate and consult with the leadership staff to propose learning strategies and programs that provide for improved succession planning
Lead learning and development specialists who conduct training for the departments. Coach and provide feedback. Conduct annual performance reviews and compensation administration
Research, recommend and implement training resources, trends, and materials related to adult learning, and current industry trends
Evaluate the effectiveness of training, and the overall training model. Provide recommendations for improvement
May assist in managing department budget
Bachelor's degree or equivalent of 8 years’ experience
4+ years of related training or instructional design experience required
Formal or informal leadership experience is required
Adult learning principles and methodology
Instructional design
Good analytical, leadership, problem-solving, decision making, negotiation, planning, facilitation, and presentation skills
Demonstrate effective organizational, interpersonal, and communication skills (verbal and written)
Must be results driven and detail oriented with the ability to manage and lead change in a dynamic environment

233

Learning & Development Manager Resume Examples & Samples

Solid training and development experience
Strong Stakeholder management
Experience of managing others and delegation
Experience of a broad range of classroom facilitation including train the trainer and virtual delivery
Strong people and influencing skills and ability to effectively establish and maintain working relationships with all levels of the organization
High degree of competency with adult learning concepts, practices, and procedures including the design of instructor led training and delivery of content with strong facilitation skills
Shows judgement when analyzing situation and making decisions
Quality and process driven in assignment delivery
Excellent time and work load management skills; ability to prioritize

234

Learning & Development Manager Resume Examples & Samples

Develop and execute the end-to-end education on functional competencies / soft skills based on business objectives annually
Support improvement and constant update of governance and processes related to scope above, ensuring efficient execution
Suggest training strategies and campaigns aligned to business objectives to deliver Franchises and Functions goals
Work with business leaders and Senior managers to identify training needs and trends within the business and functions, with main focus in customer facing and surrounding areas, such as Sales, Marketing, Strategic Account Management and Education
Guide adaptation and deliver, both in-house and with expert third parties, of educational solutions linked to competency models and learning journeys, always aligned with universal and internal learning principles and guidelines such as 30/40/30, flipped classroom, presential and virtual training and similar ones
Deliver these blended solutions and training sessions as needed
Assess different internal populations, to keep improving solutions and customize them as needed, keeping balance between innovation and consistency
Control expenses in order to keep financial targets and to optimize initiatives
Support a growth culture that is accountable, decisive, action and solution-oriented, and have a strong focus on internal business stakeholders and customers attended by them
Model and reward the desired behaviors at all levels of the organization
Liaise with HR, Franchises and Commercial Business Partners (SAM, Indirect Channel) developing sound, trusting relationships and securing the resources needed to prioritize activities and deliver required the service level
Needed experience
1) Previous training/Education experience, preferably combined with business history
2) Budget management
3) "Learning journey" strategy
4) Articulate and confident standing up and delivering to audiences previous experience
5) Experience of people development and soft skills training
6) Previous work on foundations on Adult learning, Instructional Design, Delivery alternatives and related technologies
Needed skills
1) Excellent verbal and written communication abilities
2) Ability to communicate and lead a team setting clear vision, goals and priorities
3) Consultative mindset
4) Organized, process and project oriented
5) Flexibility to adapt to challenging situations and ability to work under pressure, while observing compliance and quality standards
6) Ability to engage multiple business partners in a matrix organization securing the resources and support needed to deliver the results
7) Very good analytic capability
8) Significant intellectual curiosity and learning agility
9) Results driven and goals oriented.1741170523

235

Learning & Development Manager Resume Examples & Samples

Partner with business & key functions to understand the L&D needs and expectations, transfer insight into customized leadership learning solutions to drive leadership development
Project management skill
Management and leadership skill
Bachelor degree of management is required. Above is a plus
Leadership training experience in MNC is an advantage.1700174270W

236

Learning & Development Manager Resume Examples & Samples

Conduct learning needs assessment in collaboration with the business to clearly understand and define the capability gaps utilizing diagnostic processes such as GEMBA, role analysis, focus groups, interviews, etc
Define the most effective learning mix (i.e. instructor led, e-Learning, blended learning, and social learning) for the agreed target audience, applying the 70/20/10 principles and good instructional design within each learning project
Broker resources and/or capabilities across the GL&D function and business to develop agreed solutions i.e. Centre of Excellence supports, partnering with business subject matter experts, technical workplace trainers. This includes interfacing with the external supply base where appropriate
Coach & advice line managers and employees on the GL&D service offerings, capability standards & their effective application
May lead or manage a small number of learning coordinators and learning administrators
Proven ability to interpret customer needs and translate these into a coherent program of work
Strong interpersonal, communication, presentation skills, and financial acumen
The ability to work successfully in a fast paced environment with the need to manage constant change
The ability to deal with ambiguity, ready to change gears and plans quickly
Experience of working within a complex, matrixes environment

237

Learning & Development Manager Resume Examples & Samples

Professional Development
4+ years of experience in designing, implementing and facilitating corporate learning and development programs
Strong work ethic and tenacity
Ability to work in a fast-paced, dynamic and growing work environment, juggling multiple projects simultaneously
Demonstration of Vertex’s Core Values: Fearless Pursuit of Excellence, Uncompromising Commitment to Patients, Innovation is our Lifeblood and “WE” wins, as well as Vertex’s Leadership Behaviors: Commitment to Lifelong Learning, Results Driver, Passionate Visionary, Talent Developer and Cross-Functional Collaborator
Purpose driven: A desire to be part of a highly innovative company aimed at transforming the lives of people with serious diseases, their families and our communities
Self-starter who can develop and deliver learning solutions: Proven track record of developing and delivering both skill and professional development programs through innovative techniques and modalities
Fast-paced with high standards: Demonstrated comfort and ability to achieve success in a fast-paced, dynamic, demanding and excellence oriented environment
Adaptability and demonstrated ability to work through change and ambiguity; effective prioritization skills
Ability to work with a cross-section of colleagues: Strong leadership skills, presence and experience influencing others to successfully gain cross-functional commitment and support
Demonstrated timely and effective decision making; good judgment
Excellent written and verbal communication skills, presentation skills and facilitation skills
Past experience in the biotechnology, pharmaceutical or high-tech industries is a plus

238

Learning & Development Manager Resume Examples & Samples

7-10 years in instructional development, methods, and delivery in a direct labor environment
3-5 years with LMS (learning management systems) deployment & usage)
3-5 years in instruction design & curriculum development
3-5 years in micro-burst, supporting technologies, and other innovated learning methods to best suit work environment and business needs
3-5 years learning validation application, measures

239

Learning & Development Manager Resume Examples & Samples

Create, develop, and maintain learning curriculum, including a CPE curriculum, for all firm members ensuring all curriculum adheres to the firm’s strategic initiatives
Collaborate with Service Line Leaders and other managers to create learning curriculum that meets the needs of each department and their members. Ensure a well-rounded curriculum is offered
Negotiate and coordinate the use of outside consultants to ensure they meet the learning needs and effectiveness criteria established by the firm. Coordinate content and logistics including material reproduction, registration, and evaluation
Manage and execute the firm’s Leadership Development Program annually including internal marketing and communications, internal recruitment, creation of annual calendar, booking speakers and working with the participants on various projects and activities
Coordinate internal presentations by collaborating with presenters on developing content, sending out appropriate materials and setting up appropriate facilities as necessary; administer presentation evaluations to gather and analyze feedback
Evaluate effectiveness for all courses, both by internal and external instructors to ensure learning supports firm’s organizational needs. Obtain and maintain learning effectiveness ratings on all instructors. Provide regular feedback to instructors to ensure they continue to meet the firm’s expectation for delivery and content
Conduct and review surveys of all firm learning sessions to ensure learning is effective and make changes as needed
Develop, monitor and manage annual learning budget; review and approve staff expenses related to learning; maintain appropriate records and receipts
Ensure all courses are effectively communicated internally
Maintain Checkpoint, the firm’s internal Learning Management System, including the input and maintenance of course information, monitoring registrations, running needed reports and issuing certificates of completion. Provide orientation to any new employees on CPE process and records as part of New Hire Orientation process
Assist employees in developing personal development plans. Monitor personal development plan for each employee
Maintain an electronic learning and development resource library
Maintain all employee licensing files and information; provide regular and up-to-date information to business partners; research State Boards of Accountancy rules to identify out- of-state licensing requirements for staff; complete applications and monitor license status as required
Monitor continuing education compliance for various licenses and certifications; collaborate with individuals to ensure all requirements are met; assist with CPA application process
Maintain the firm’s NASBA accreditation
Manage the firm’s reimbursement program; maintain all files and records; respond to questions; track and approve all reimbursement cost
Develop and document firm-wide learning SOPs
Create, monitor and review specific learning curriculum for onboarding sponsors to train new hires
Annual review, development and implementation of the firm’s New Hire Orientation program
Annual review of learning policies and procedures with recommendations for updates
Maintain knowledge base of changing and emerging developments within the profession and externally in order to anticipate, plan and present courses on emerging issues utilizing new and innovative delivery methods. Research available learning sources for appropriate content and method information to be used as resources and future learning partners
Meet with all firm members quarterly to discuss progress of learning paths, learning goals and individual learning needs

240

Assistant Learning & Development Manager Resume Examples & Samples

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience minimum as an Assistant Manager - Concierge or Guest Service Manager or Front Office Manager
Should be a holder of the 'Clefs d'Or'
Good problem solving, organisational and interpersonal skills are a must
Analytical and strategical thinking
Due to strict of Indonesian Immigration regulations and Laws, this position is open for Indonesian Nation only

241

Learning & Development Manager Resume Examples & Samples

Create, plan, organize and deliver comprehensive sales training programs. Liaison with sales and product leaders to build robust training solutions that ensure sales success in driving revenue
Prepare and onboard new enterprise level Sales Account Executives and Client Partners by conducting orientation to sales process and products; develop individual coaching plans; provide resources and assistance; schedule orientation shadowing with senior sales representatives
Determine training needs; observe sales encounters; study sales results; confer and work with key Sales executives and internal product partners
Develop comprehensive curriculum to support on-boarding and ongoing product training to our enterprise level team of sellers
Maximize training effectiveness by contributing to content creation and employing innovative methodologies to deliver content via our online platform Exceed, video conference workshops and classroom training sessions
Work closely with other Sales Trainers to share best practices and improve training methodology
Work with other departments (IT, HR, Recruiting, Facilities, etc) to facilitate training experience for AEs and Client Partners
Build personal job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Provide feedback against learning objectives; Assess/test to measure knowledge transfer
Handle all logistical arrangements, room set up, managing rosters, instructor scheduling, reporting on completion, and sending reminders to participants

242

Assistant Learning & Development Manager Resume Examples & Samples

Consistently offer professional, friendly and engaging service
Assist L&D Manager to facilitate all company training programs and ensure standards are followed
Ensure all training material is up to date
Maintaining up-to-date learning & development records for all hotel colleagues
Coordinate all training seminars
Ensure all team member training, documentation and testing is completed in the required time frame
Assist L&D Manager in creating and developing training materials and programs to meet the needs of the hotel
Duties as assigned To undertake training and attend meetings as required and directed by your direct manager
Follow outlet policies, procedures and service standards
Computer literate in Microsoft Window applications required
Previous Hotel experience preferred
Ability to focus attention on guest needs, remaining calm and courteous at all times

243

Learning & Development Manager Resume Examples & Samples

Work with the existing L&D Coordinator
Partner collaboratively with EMEA and Global L&D, maximising existing material and sharing best practice where ever possible
Vendor & Budget Management
Graduate calibre, CIPD qualified or equivalent
Proven Learning & Development experience, working across a wide variety of HR/L&D related activities with client base
Proven ability to diagnose issues with wide range of stakeholders
Proven experience of working at a senior level with external and internal stakeholders
Working knowledge of Learning & Development methodologies and training
Ability to design and facilitate learning & development interventions at all levels across the organisation
Insights accreditation
Strong facilitation and stakeholder management skills

244

Financial Planning Learning & Development Manager Resume Examples & Samples

Provide field support to new and existing planners in areas of financial planning strategies & techniques
Deliver the most up to date information on new changes and trends in the financial planning industry and EFS; adapt and adjust training to meet evolving conditions
Assess the field to determine sales process and financial planning gaps; manage, create and develop content and curriculum to deliver results
Work closely with the Research & Education team and Financial Planning management to train new planners during orientation plus post-orientation training sessions and existing planners on EFS methods, systems and other practice management needs
Oversee and evaluate firm-wide developmental needs of the financial planners to drive training and education initiatives; continually assess existing programs and systems to determine changes and upgrades needed to maximize opportunities with clients and prospects
Collaborate with Marketing, Planning, and Compliance to deliver impactful and meaningful content to support industry changes and firm-wide initiatives
Manage Research & Education projects and process improvements; serve as the department lead and point of contact
Work with Operations and IT Departments on enhancing existing systems, development of new systems and deployment strategies
Cooperate with multiple departments to review and edit written and other material we make available to the public; proactively develop communication plan on content to the planners
Conduct research as required by Planner management and/or other departments
Serve as an EFS cultural ambassador in all education and training sessions

245

Learning & Development Manager Resume Examples & Samples

Partners with key divisional stakeholders and internal clients, including Human Resources and Risk Management, to establish priorities, consult on initiatives, provide status reports, and drive alignment
Manages the division’s end-to-end learning and development processes by identifying and addressing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with senior and regional managers
Using both in-house and third party resources, designs programs which include an appropriately blended approach to learning including coaching, classroom training, one-on-ones, structured-OJT and e-learning
Develops and/or approves training content, methods, and materials for training staff and presents materials using a variety of media
Utilizes instructional design theories to develop design documents, storyboards, prototypes, presentations, worksheets, job aids, assessments and utilizes surveys/evaluations
Facilitates workshops and conducts Instructor Led Training where appropriate
Establishes success metrics and evaluates training program’s effectiveness and success, and resolves any specific problems by tailoring programs as necessary
Maintains current understanding of training trends, developments and best practices
Creates an innovative learning environment that addresses rapidly changing strategies due to business growth

246

Learning & Development Manager Resume Examples & Samples

Manage all learning & development activities in the Hotel, including identification of training needs at different levels to align with hotel’s business goals
Develop and reinforce both practical and theoretical training plans and programs to enhance guest experience and improve service efficiency, particularly in Food & Beverage Division
Work with Department Heads to design and conduct in-house training programs and on-the-job training programmes that meet the operational objectives
Lead the learning & development initiatives driven by the corporate office
Work closely with educational institutes to recruit potential internship trainees and develop the talent pool
Work with Human Resources Manager in other HR related duties

247

Learning & Development Manager Resume Examples & Samples

Identify Learning and Development needs within the business through development plans, employee feedback and regular communication with the department Managers, and provide training solutions to address these needs
Deliver the Belmond’s programme in the corporate offices and globally in our businesses
Create and update training materials at Supervisor level and below, for worldwide use in our business units
Assist with developing and delivering brand engagement initiatives
Update and maintain Worldwide Learning and Development programs and materials to reflect Brand messages and industry developments
Represent Belmond’s Learning and Development Team at various external events and internal meetings
Assist the Learning & Development Director with the implementation of evaluation and succession planning tools throughout our portfolio
Assist the Learning & Development Director with sourcing and implementing a new global HR system
Develop, co-ordinate and deliver the Company Induction programmes ensuring that all new employees at the Corporate Office are introduced to the company vision, Core Values and legal obligations
Structure and organise training plans and reviews for all interns and trainees based in corporate office
Keep up to date with developments in the industry, monitoring trends, practices and making recommendations relating to these
Manage the HR systems including Learning Management System, Performance Management and Employer Values Proposition sites
Write Stand Operating Procedures
Gather information and produce reports as and when needed
Perform related duties and special projects as assigned
Deputise in the absence of the Global Learning & Development Director when needed
Global travel required approximately 50 percent
Experience working at a managerial level in a L&D role or HR role with significant L&D responsibilities within the hospitality sector, preferably within a luxury organisation
Experience of leading and executing Learning and Development projects
Experience of facilitating training at all levels of the organisation (Executive team through to line level)
Knowledge of L&D technology systems
A willingness and ability to travel internationally to our destinations

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